EvineConsumerAffairs Unaccredited Brand
I recently logged into my account to see if a recent order of mine had shipped. I noticed there were two items in my cart which I had not ordered. I immediately voided the items and phoned Evine customer service. After going thru a minefield of options I finally was able to speak to someone and let her know I had items in my cart which I had not ordered. She said don't worry about it, their system is very sensitive and it just picked up information from some other order. I asked if I would have to pay for the items if that order had gone through - and to my amazement she said YES! So let me see - I should not worry about someone charging an order to my credit card but I would have to pay if the order reached my credit card! Are you kidding?!?
I am cancelling my Evine account as soon as I received my latest order! Did that customer service rep have any intelligence at all? Also, I am tired of how long it takes to receive an order. Nothing even ships immediately, that takes 2 - 3 days to ship at least and then another 7 days to reach me. Now this idiot in customer service? I'm finished with Evine!
I too have been a ShopNBC/Evine customer for many years and have purchased thousands of dollars from them. My credit card was compromised and had to get a new number. I immediately went to the site and changed the credit card number so that it was all set up and ready to go and there wouldn't be any payment issues. But apparently there was an issue with one of the outstanding value pay orders. I never received a phone call, email or actual mail regarding this. How I found out was that I was turned into a collection agency! For $21. The collection agency was able to send me something but why not Evine? This is a terrible way to treat longstanding customer. I will NEVER purchase anything from them ever.
I will no longer shop at Evine for anything. They have lost me as a customer. I have been shopping there for many years and have spent thousands of dollars with them. I have never applied for the Evine credit card nor have I had any late or missed payments on any of my ValuePay items. I believe I had an expired credit card on value payments once or twice but I took care of it as soon as I was notified by Evine. Evine did a hard credit check on me back in November or December of 2016. I was not happy but I understood that it might be because the company had changed names and might be under new management so I didn't pursue it. Fast forward to this past week when I received an email from Experian that Evine had once again done another hard credit check on me. I have been purchasing things on ValuePay since the last credit check with no issues so I was very surprised and very angry to find out that they had done it again.
I have an excellent credit rating and the only hard credit checks I have in my history are from Evine live (2 in less than 2 years) and one for a home equity loan. All I was purchasing were handbags. I was using my own personal credit card and if I had known that I was going to get a hard credit check I would not have used ValuePay. I would have purchased the items in full since I have a very large credit limit. It wouldn't have been an issue. The hosts are always pushing ValuePay, saying how easy it is and how convenient it is. I have never once heard them say that if you use it you are at risk of getting a hard credit check that will stay in your credit history for 2 years. It seems very deceptive to me. When I called customer service to complain I was told that I should have clicked on the description of ValuePay and read the fine print. The woman that I spoke with was very unpleasant, condescending and not helpful at all.
This is an extremely deceptive practice. HSN and QVC have never done this to me and I purchase items that cost far more than any that I have purchased from Evine. I find this extremely offensive. If I had ever had credit issues or late payments I could understand it. Can you imagine every time you purchase something with a credit card at a store having a hard credit check done? Evine will claim that it's because you have chosen to use value payments, but I use my credit card every week at my local stores to earn points and they never investigate my Credit, especially not with a hard credit check that stays on your record for 2 years. The credit card company already knows my credit is good or they would never have given me a credit card with an extremely high credit limit. If my credit history is good enough for the credit card company why isn't it good enough for Evine? I don't feel Evine has the right to do this.
If I had bad credit my credit card payment would have been declined and it is not up to Evine to second-guess the credit card company. I spoke with Evine's financial department and asked them if I returned the items that triggered the credit check if it would be possible to have it removed from my credit history. They said no and that it will stay in my history for 2 years. The woman who helped me was very kind and she explained to me that she gets complaints daily about this exact scenario. She said that Evine is aware that there is a problem and they are "looking into it". So while they take their sweet time looking into it we have to pay the consequences.
I was in a serious car accident last week where my car was totaled due to a careless driver turning left in front of me at an intersection. The other person was found responsible for the accident but I will still need to purchase a new car. Now I have another hard credit check on my credit account for a couple of $200 purses. I am beyond livid. It is incomprehensible to me that purchasing a few handbags would merit the same credit check as a home equity loan or a car loan. I do not understand how they are able to get away with this. It shows that they do not value their customers.
I am seeing more and more comments about this deceptive practice show up on forums on the internet. I am hoping someone with authority will take notice and do something about it. I asked the woman in the financial department how Evine can have a good rating on the Better Business Bureau with so many complaints and she told me it's because they respond to the complaints. All the responses I have read from Evine to unhappy customers are just generic statements that don't fix the issue and blame the customer for not reading the fine print. Not a good way to do business. No more Evine for me.
I had read other reviews that had warned of hard inquiries that showed up on credit reports and figured it was because someone had applied for Evine card. Not so. I've never applied for Evine credit card and have never had a problem with the account I use, however, Evine did a hard inquiry without my consent. How is this legal? I will never shop with Evine again. Had been a customer for years.
Poor quality of Gem Treasures - I purchased a black diamond tennis bracelet. Wore it and loved it. I was out at Cleveland Clinic and the bracelet fell off my wrist. I checked the reviews and it seemed like 75% of the people had a problem with the clasp and one person lost theirs too. This is no way to do business. They won’t stand behind their product. It was brand new. Paid with value pay, only one payment. Of course Synchrony Bank didn’t even want to take the dispute. I had to call a couple of times. I wrote the BBB. They just don’t care. They told me to collect under my insurance. How dare they. They are the responsible party. Chuck Clemency is the responsible party too. Bad quality jewelry. I am not going to shop there again. I want to do everything I can to stop them. They also take extra long to do returns. It’s just not right. There is definitely something not right going on.
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I purchased a Waterford Crystal Christmas ornament June 2017 on their Holiday Waterford show. Both the host and Jorge Perez stated on the show that Holiday items return policy was extended to January 31, 2018. I returned one of the ornaments on 12/27/2017 - with UPS confirmation. They are refusing the return because their Holiday Return Policy ONLY started 9/1/2017. Even though they stated on air that the return time was extended - their company policy does not honor what Hosts or Guests state on air!!! This is false advertising!!!
My account was frozen at the company, but I didn't receive any communication indicating there was a problem. I was alerted to the problem when I tried to order a new product. I called customer service, but they couldn't give me any details and was referred to Financial Services, who have insufficient hours compare to the rest of the company. When I contacted Financial Services, they couldn't or wouldn't tell me the reason my account was frozen. I was told they would refer the matter to the resolution team and they would contact me when they made a decision. I asked, "A decision about what? What is going on with my account and why can't anyone at Evine tell me the problem?" "My payments are up-to-date so what is the problem?" (Now I'm getting frustrated!)
The Rep said the team would call when they had a resolution. I was trying to have a detailed message left, but the Rep talked over me. I became so frustrated that I started yelling and the useless, rude Rep disconnected the call. Evine is the most unorganized, secretive company who engages in concealing the customer's information from the customers I have encountered. This is my account, and I deserve to know why it is frozen without having to make multiple phone calls. The issue has been ongoing since February 3rd., and I am frustrated!
I have been a faithful customer with Evine. But this past experience is going to make me never order from them again. I returned 20 items. Because these items were on ValuePay and weren't fully paid off, the amount was sent to collections. I talked to a man named Mike and he told me that if I returned some items, that it wouldn't be sent to collections. Well, I returned these items, but guess what? The returns were already sent to collections before I returned everything. And I returned them BEFORE the return date.
I get a call from collections about amounts that I owe that I have returned. I've contacted customer service on numerous occasions and they are utterly clueless. Evine's return policy is ridiculous. If you want to order with them, DO NOT USE VALUEPAY!!! You will not get a full refund. The amount that I was credited was much lower than the amount that it was supposed to be.The collections agency said they only got $112 worth of items. This company is a den of thieves and liars!!! STAY AWAY!!!
I called customer service because I received my North Shore Living comforter with one pillow sham missing. I was told I had to send back the whole set. This is a big inconvenience. A mistake was made when packaging. This policy is not good. They should have sent me the missing pillow sham.
I placed an order on Black Friday for a bag and a wallet... Somehow the products were sent to my old ad. I never put in my address, I actually updated the address the day I ordered but somehow still went to wrong location. I did not catch this in time for delivery. The packages were sent two different carriers. I put investigations with the USPS and UPS to find the packages. They were not found. I went to the home of the current resident who said they never received the packages. Now EVINE refunded me for the wallet (claimed that was by mistake) and refuses to refund for the purse. The supervisor was rude and I have been passed from operator to operator for weeks (today is Jan 8) trying to rectify this. This company is now one less customer.
I ordered a PlayStation 4 and I was guaranteed Christmas delivery. However the day before Christmas UPS notifies me that my package would be delivered on January 2, 2018!!! I filed several complaints money was taken off the order and I was told sorry but your order that you were guaranteed for your 13 year olds Christmas gift isn’t coming until January 2!!! I will never order anything else from Evine. I am beyond livid!!! My son has been waiting every day since Christmas and a rep at UPS finally told me it will be here today!!! What a way to ruin a Christmas!!!
I had a horrible return experience with this website. I hope people learn more about how horrible this website is to shop at. I had placed an order over the phone of Invicta Disney 43mm Limited Edition Quartz Bracelet Watch w/3-Slot Dive Case this company totaling $103.89. When I spoke to customer service I had ask the lady on the phone would this watch fit a woman who has a skin write and she said, “Yes for sure.” But when it arrive I notice the watch was way too big for my wife wrist. So I called them to return the item they said, “No problem we will give you a FULL REFUND,” But of course they did they charge me the 7.95 for the smart post and never refund me the shipping that was $25.94.
The nightmare started when I returned the item they received. But what they did, they deducted not just $7.95 also $23 for the shipping and handling. So they charge you for shipping when you place the order and when you return they charge you again for shipping and handling plus the return label Fee. PLEASE DON’T BUY FROM EVINE. THEY ARE CROOKS!!! I HATE THIS ** COMPANY.
I bought a 750$ Galaxy S8. The third phone I have bought from Evine. Never had a problem before because I never had a problem. The S8 phone just shy of 3 months a glitch, a screen malfunction appeared and Evine said to send it to CCR warranty. After much of a hassle to get my phone to CCR warranty they denied my claim saying the problem was my fault. I never dropped the phone or got it wet. The phone was handled with kid gloves. It did not matter to them. They said my phone would be returned claim denied! The phone was pristine with no evidence of abuse. I believe the phone has an eternal malfunction and now I'm stuck with a phone. I will have to get fixed on my own with a couple hundred dollars out of pocket to this point! And I still owe Evine 3 months 125.50$ a month! I will pay them because I will not be like them! But I'm disappointed how Evine and the crooks they have for a warranty dept.!!
ValuePay Alert... if you intend to use the Valupay option please know that a hard inquiry will appear on your credit report within days of your purchase and depending on the number of hard hits already listed you will be adversely affected. Your credit score will drop, mine did by 10 points (I had six hard inquiries before Evine's hit). It will remain there for two years so if you are going to make a major purchase i.e. house, auto within that time frame I strongly suggest you pay full amount either by debit or credit card. My purchase was under a hundred dollars with six ValuePays and the hard hit is two years. Wasn't worth it. If you pass the muster, you are covered for one year from the date of the inquiry.
I bought a pair of sneakers (JSport Jambu) at the end of August 2017. Put in closet and decided to wear wore them about 30 minutes. Had a huge blister on back of foot, and on other foot toes hurt. Called customer service. Was told past 30 day return period. Too bad. Was going to take the loss when I noticed on my account that I still had two more value pays (pay over time). I thought Why should I continue to pay for these since I cannot use!!! Called PayPal and did dispute. Went to use my account to buy something else for Christmas, and It was locked because of this dispute.
Called customer service, transfer to credit department. Was told someone will get back to me in 24 hrs. Now I pay my bills on time, and this is only dispute I have ever had!! Called me back the next day. Girl talked over me, I became angry with this, and she hung up on me. Called back waiting on hold for 20 minutes, to be hung up again!!! Great Customer Service!!! Called the corporate office. No exceptions to their return policy, I could return the sneakers, but if I wore them, which I did for 30 minutes. They will send back to me. And also past 30 days. Great aggravating experience. Will Shop elsewhere. With the internet can go Anywhere. Great return experience!!!
I had a horrible return experience with this website. I hope people learn more about how horrible this website to shop at. I ordered five or six pieces of clothing from this company totaling $83.72. The shipping was $25.94. That day they had a special so I had to pay half of that. I didn't mind the outrageous shipping charge but the nightmare started when I returned most of the items. They said If I use their Smart Label they would deduct the $7.95 from the refund, I was still okay with that. But what they did, they deducted not just $7.95 also $23 for the shipping and handling. So they charge you for shipping when you place the order and when you return they charge you again for shipping and handling plus the return label Fee.
When I kept sending e-mails to their Customer Service, they didn't care at all, they are all saying that when you return you still get charged twice for the shipping unless the product is defective. Between the initial shipping charge and the Smart Label Fee and on top of that Second time charge for shipping, they took over $40 of the $83.72 purchase. Please stay away from this website.
Do not shop from EVINE. There are plenty of other companies out there that are much more reputable and value customers. I happened to be searching for a Christmas Present and remembered purchasing watches last year from Evine. I went online and did some searching around. I wanted the best deal for an Invicta watch for Xmas. Saw an item on the website that stated once only and had a price. I added it to my cart and continued to shop. Unbeknownst to me, this item needed to be purchased in a specific time frame, however nowhere on their website did it alert me to a countdown timer to purchase.
When I went to check out the priced went up in price 4 times from 64.99 to 238.00. I called customer service, the rep I spoke to told me she couldn't help, asked for a supervisor, supervisor said she would be willing to waive the shipping of 9.99. Add insult to injury. Watch out for their Pricing practices and horrible customer service. Stay away and shop at a place that cares about their customers.
I ordered several products on Evine from Consult Beaute, totaling over $200, for my mom for Christmas 2017. I was so excited to read the 5 star reviews Evine was bragging about; however, they were terrible! Mold in new lotions, products containing gasoline, among other ingredients the "dr" selling it should know better than to put onto our largest organ! I tried to cancel my order immediately with customer service and they said no. The order was already processed and it would ship out, but I had the option to return the products if I paid additional shipping to do so! Well, it is a good thing I used my Chase debit card - as soon as the payment posts I will dispute the charge. I am a consumer in America who has the right to cancel ANY purchase within 30 days. I will never recommend this company to anyone!
Last Christmas, 2016, I ordered 2 drones for my boys that only worked for 24 hrs. Each drone cost $125 and caught fire after under a half hour use. Evine did not replace the product, the CA company went out of business on Dec 23, 2016? I thought I would give them one last chance, never again! It's a bad business model, bad customer service, sub-standard products and a return policy that will make you angry during the most wonderful time of the year.
Purchased the BIT Smart Watch as a gift for myself last Christmas. It took weeks for it to finally recognize my iPhone and only after several calls to the company. After 8 months, the watch stopped holding a charge; would turn itself off even when fully charged and once registered my pulse rate at 9. I called Evine, who told me to call the company, which I did. Between the time that the watch stopped charging and receiving a new watch, the article imploded. The insides of the watch tried to burst through the back of the watch. The company sent a new one after many phone calls, 6 weeks later. That watch lasted 1 week before it stopped working too.
I called Evine to request a refund and was told that I would not be receiving one, even though the two watches are clearly defective. The BIT watch company will only replace the replacement watch. Do not buy from Evine; they do not stand behind the merchandise they sell. And customer service has an "oh well, too bad for you" attitude after stealing your money.
I was sent a 15% off coupon via email. Tried to use it for a regular, not excluded items, purchase. Wouldn't go through. Contacted the company via email. They responded TWO DAYS LATER with a request for information. Sent more emails, never heard back, so I finally called them. Twenty-five minutes for customer service to say they might have figured out the problem, which they were never able to do - just gave a stupid explanation which was so far off even I knew it was wrong. I unsubscribed from their email, still got emails and had to unsubscribe again. Something is very wrong at this business.
I've been an Evine customer since they were ShopNBC and have had minor problems, but nothing major until NOW. I chose to open an Evine credit card and unfortunately they use Synchrony Bank, which should have sent me running, but stupid me continued to apply. There was an issue with the Synchrony account activation and Evine started trying to push Value Pay payments across, which ended up denied. Apparently Evine sent the denied payments to Credit Collections, which is a totally separate company.
I opened the account in August, however it took until late September before the Synchrony account was fixed and Value Pay could be applied… I've been receiving collections calls from Evine, so after spending several hours trying to get a body on the line, I finally realized that Evine and Synchrony were not aligned, however the Collections Group is NOT Evine and they won't accept the Evine/Synchrony card, now that it has been SYNCHRONIZED.
I blame Evine for this fouled up mess and the collection situation, but Synchrony also plays a part. Be very careful before you apply and attempt to use the EVINE card… If you can avoid it, then do so... Don't expect Evine to be very helpful, given all of their splinter groups that you have to talk to in order to get the big picture. I am done with EVINE and will not be ordering anything else. Besides, Amazon is usually cheaper for the same products. I've been a customer for 15 years, but NO MORE!
My husband made an order and used value pay, they put a hard inquiry on his credit! They also decided his 750 credit score was apparently not credit worthy enough and cancelled the order. What a waste of time. No help from customer service. Terrible business practices!
I have purchased items in several categories over the last two years. Clothing tends to fall apart quickly. The Tod English cookware I purchased in March already has the finish chipping. When I called them about the clothing they said I couldn't return it because it was beyond the deadline, I told them the clothes weren't worth returning. I do feel they should have offered a refund regardless. Same for the cookware. I am hoping someone has started a class action lawsuit I can join. I've used Evine because of the value pays. But it isn't worth it because the quality is poor.
I was approved for an Evine card for $700.00. I ordered $271.31, which $44.90 was shipping, the items that I ordered I sent back everything was too big and I didn't like the items, cost me another $7.50 return shipping. I get a bill saying I owe credit card $27.00. Late fee from not paying on my bill. I didn't understand what I owed them for, when I got my bill it was for calling in my orders over the phone. I've never heard of a hsn charging you to take an order on a 1800 number!! So I owe Evine credit card $45.13 in phone calls to Evine, but they don't warn you that you're being charge for them to take orders. I have nothing to show for owing Evine credit card, when I returned all of their merchandise. Some of the calls are $6.62, $6.25,$5.95,$5.95,$4.67,$4.66,$3.75,$3.30!! And I want my money back, I'm on SSI, I don't have that kind of money to pay just for placing orders, they got their items back that should have taken care of my bill what I paid for!!!
They are fraud and cheaters. I hope no one buys here anymore and I hope government investigates them and shuts them down.
We purchased an $1,100 55" UHD Curved television from Evine that included a 2nd Year Bonus Warranty. The picture has gone dark on the tv and we are having great difficulty navigating through the confusion in an attempt to get the tv repaired or replaced. Evine points the finger at Samsung and Samsung points the finger at Evine. I contacted Evine both by phone and by e-mail and I have gotten two different case #'s regarding the same issue. Samsung tells me they need the warranty contract #, which I don't have, Evine never provided it and they are telling me that there isn't a warranty contract #.
They did tell me that they will correspond with Samsung and then they will get back to me in 3 to 5 days - REALLY! I insisted that I speak with the department that handles the manufacturer warranties, insisting that they must have a procedure or policy in place for these situations when a warranty needs to be used. The rep I was speaking with told me she was in that department and that Evine would call me back in 3-5 days with a solution. I told her this was absolutely unacceptable. It has already been 3 days of phone calls and e-mails, after which, nothing has been resolved. I have a feeling that I will not hear from Evine and I am extremely frustrated right now. Any suggestions? I do plan to pursue the matter even if I have to hire an attorney. Thanks for the opportunity to vent!
I have not ordered but a few things from Evine thank god! I did order a ring and the rep told me everything went through fine. Weeks later I get 2 letters telling me they denied me!! The flex pay was to be deducted from my visa, I was never told they run your credit. One any company that runs your credit should always tell you that is going to happen! And if it was setup to deduct from my bank why do I need your credit card!!! All you are doing is putting marks on our credit report without our permission! I do think I will call the credit bureau and report this company, and I encourage everyone that has had this happen to do the same! Never will they get my money I don't care how high my credit score is! I honestly give them a -5 Stars! You need to be closed down!
I purchased something, didn't like it and after one week of receiving it I returned. With my order, I got a return slip with warehouse in Brooklyn, NY so I did return my parcel to this location to find out a few weeks later that my return will not be process due to not returning item to Bowling Green, KY. When ask customer service why was I provided with the pre-printed return label for this location my question was unanswered. Seems to me, they have more returns than they like and that's their way of forcing customers to keep unwanted items to keep their business afloat. That's very deceitful business practice and if there is more people with similar experience we can sue them.
I ordered 3 of the Clorox Scrubtastic indoor/outdoor cleaning wands... One for my 2 levels in my home, and the other for my Mom. After charging one, I could not get it to work, but the wand extensions were hard to join, so I thought it may have been my fault. They were not user friendly to me, but especially for my Mom who has arthritis. I contacted CR and was told to return at my own expense, even though 2 were not opened. The least expensive shipping for each one was $11+, so I could have bought one at Walmart for less, considering all shipping charges, and returned it with no hassle. After reading the complaints about this site, I do not plan on ordering from this company again.
I have had a line of credit with Evine for approx. one year. I pay my account every month the minimum due or more. I have never maxed out my line of credit. I rec'd a letter stating that they were reducing my line of credit because of a recent review of my credit. My credit has not changed with exception to me using other credit cards to pay for some random items that increased my overall credit usage percent, but had nothing to do with my Evine account. My credit report shows that all of my credit accounts are paid on time and shows no late payments. Also, I did not give them permission to check my credit again. I am very disappointed in their practices and will be paying my account with them off completely and will no longer purchase anything from them again. My other credit cards I use are professional and respectful and I will continue to have a positive relationship with them. There are many other places to shop, I do not recommend Evine.
Evine Company Information
- Company Name:
- Formerly Named:
- EVINE Live