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I don’t know how they keep the show on the air. Everything I’ve bought has been the worst stuff. I will never shop with them ever again. Bad doesn’t even cover it. These people the show girls are a joke lying to people. I don’t know how to get away with it. We should all just boycott Shop HQ.
Very bad. I shop on HSN so I tried HQ shopping. Well I want my money back. They said they would refund my money and send a email. Well they did not. I will stick with HSN or QVC. Customer service on HQ are not nice so I would highly not recommend shopping on HQ. I would love not to leave a star for HQ.
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So their TV channel agents constantly advertise their VIP program... They talk about how nice it is and how it refunds you any expenses paid on shipping from ShopHQ and other retailers and even provides 5% cash back on all purchases... So there is a catch to this program, it is actually blatantly false advertising which becomes abundantly clear the more you order from shophq and spend on jewelry or watches or other purchases. So their program charges $16.95 a month. In exchange you get 5% cash back at shophq and other retailers. Unlimited shipping and handling refunds from orders from shophq.
In november and december 2022, I spent extensive amounts on shipping and handling fees. upwards of $300 on shipping/handling fees from shophq purchases. I submitted cash back claims, and at first they were approved and due to be paid out in about a months time frame. suddenly, towards the end of the month, clarus commerce/ebbo (the company helping to operate the shophq VIP program), sent me an email with a list of excuses... They said something like "We've reviewed your purchase activity, and based on your purchase activity suspect you could be buying for non personal usage. This is not allowed under our program so we won't pay your cash back claims".
So long story short they made excuses that since I bought so many invicta watches from shophq, they suspect I could be buying for non personal usage... and they then proceeded to refuse to pay out hundreds of dollars in shipping refund claims plus hundreds of dollars more in 5% cash back claims which were due... instead they said they would refund my membership and remove me from the program.
Imagine if an insurance company did something like this? They owe you funds for a car, and instead of paying you what they owe you, instead they make excuses and offer to refund your insurance premium instead? It is absolutely insane that a large company like shophq and clarus commerce llc/ebbo are doing this and getting away with it.
There have been other complaints mentioning people unknowingly getting charged the $16.95 a month membership fee... What seems to be the case is that the $16.95 monthly fee is how clarus and shophq make their profit... So logically speaking they want customers who pay that monthly fee but don't submit any cash back claims... If they have customers who are doing lots of shopping and are owed hundreds of dollars of cash back, that is obviously a loss of profit for them so they will make efforts to avoid paying out those cash back claims.
In my case, the excuse they used was essentially that because I purchased a lot of different watches, they suspected, based on their own personal discretion, that I could be purchasing for non personal usage. They didn't have any proof of this it was just their personal opinion based on me purchasing what they personally deemed a large amount on wrist watches. Almost all were the Invicta brand.
when I contacted them later on they also had an additional claim of me making multiple accounts? this was totally false/fraudulent, im not sure where they got that idea from but it was just another excuse essentially to avoid paying out a cash back claim they were liable for.
I made a $241.88 purchase. My credit card was charged that amount 10 times. ShopHQ credit department said it was a system problem, which they’ll correct. I was charged another 15 times, totaling over $8,000. It took weeks to correct. According to my bank, it was not fraud because my card was not stolen. Unlike fraudulent charges which are removed immediately, unauthorized charges remain until the dispute is resolved. In reviewing past statements, I also found they never refunded hundreds for past returns. I informed the credit department and closed my account. The abuse is too extensive to contest without spending hours to research. I decided to take the loss and warned them that I will report any charges after today as fraud.
My elderly father had my elderly mother order him a balance board, exercise device that vibrates. For many reasons this was not a good item for my father, but the main reason being when they received it, on the instructions it warns not to be used by anyone with cardiac problems. His cardiologist forbade it as well. After 3 phone calls to customer service and every time us getting authorization to return and being promised we’d get an email with a label and even though we’d have to pay the shipping back, we would be reimbursed the rest of the almost $100.00, the email with the label never comes. I googled this company and I can see that we are by far not the only ones who has gotten duped by Shophq. Stay stay away!! You’ll never get your money back, if you are unhappy for any reason.
Hello. Buyer beware with Shop HQ. I have been paying $16.95 per month for something called their VIP program. Shame on me for not paying more attention. I been charged this fee monthly for almost 2 years. After calling Shop HQ, being on hold for 50 minutes and transferred to 5 people and 4 different departments, I finally reached their ”VIP” department. I was told I clicked on an option in March of 2021 when trying to place an order for Mackenzie Childs plates. She explained the option was for a 10.00 coupon if you provided your email address. To my surprise, this also in the small print enrolled you in their VIP program. Very deceitful to customers. This is a legal license to steal $16.95 from unsuspecting customers. I was finally able to cancel this so called subscription. I will never shop with Shop HQ again. Buyers Beware and check your monthly statement. Shame on you Shop HQ.
I am determined to complain every place I can until this company starts to value its shoppers. I literally see items and will buy direct when possible. Their Cust Svc & Credit Department staff are rude and give you several “stories”. Please… just pick a lie at least.
We purchased two toy cars for our grandson. The Shop HQ site was not running properly and they billed our credit card six times. When we called to have these charges removed they refused and said they needed us to send back all the items, pay for shipping and wait ten days or so. This customer service represenitive was so rude, ignorant, unhelpful and treated us like dirt. Never ever shop on SHOP HQ! Worst company ever!
On 10/17/22 I bought an Invicta watch from ShopHQ on value pay, 2 days later I saw on their website nothing was happening with my order no value pay schedules, and no sign that my order was going to ship. I called customer service to see what was happening and the representative lied to me saying the order was being prepared in the warehouse.
Called again on 10/25/22 because I saw that the order had been canceled, I got the run around over the phone for 1 hour and was given a bogus number for the credit department 800-366-0060 which gives out the hours of operation, and then hangs up given to me by the representative Ms. **, my credit card is still on pending status even after the store said the order was canceled. This place changes its name from Evine to Shophq again maybe that should tell us something and maybe I will go on Youtube and put them on blast by video so other innocent customers won't be deceived.
I ordered a ring. Never got it. I called Shop HQ several times and was given UPS number along with a tracking number. I was also given the United States post office to call to track the package. No one seems to know where is the package. Why am I tracking this package when obviously there is no package. I called Shop HQ again. I was informed I need to complete some paperwork. Three weeks and counting I did not received the paper via email but a bill for a ring I NEVER saw. I called and left several messages for a supervisor to call. No one returned my call. I called today several times. Waited for 1 hour on hold to no avail. I need help to get back my money from this company and for them to stop billing my credit card, This company is terrible. Most of the staff there is RUDE and UNPROFESSIONAL.
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