ShopHQ Reviews

Please be aware! If you purchase any product from EVINE on value pay once only, they will continuously do hard credit check on your credit. I was not aware and every so often I will see EVINE checking my credit and it is not a soft credit check. The hard credit check goes against your credit score. When I called EVINE and asked them to stop checking my credit the woman said no. My value pay product was a long time ago. So shoppers shop somewhere else. Beware of EVINE.

I purchased a Madi Claire Purse (Ariana Croco Embossed Leather) from EVINE. It was advertised as a leather purse. The bottom of the purse came apart about 6 inches (not at a seam). I purchased in October 2015. I took the purse to a shoe repair / purse repair / luggage repair shop. The man that helped me told me the only leather on the purse was the small tag on a chain located on the handle of the purse. He told me it was made with man-made materials and other than the small tag it was not leather. The purchase price was over $70.00 but they had this on sale for about $50.00. This is false advertising. The sales staff that was showing the purse kept mentioning the excellent quality.

This was the worst experience I've ever had with an online purchase! I will NEVER EVER order anything from here again! HORRIBLE CUSTOMER SERVICE along with a HORRIBLE RETURN POLICY considering the holiday time! The employees along with the supervisor are very rude and are not willing to work with their customers!! I do not recommend this place to anyone!!

I made my first purchase from Evine just two days ago. I ordered a cookware set that looked fabulous. After reading all the horrible reviews online regarding this cookware, I decided to cancel my order. The order wasn't even 48 hours old but I was told I couldn't cancel any longer. The order hadn't shipped out yet, but they refused to cancel it. So I have to accept the delivery, then turn around and ship it back to them, all so they can keep my $18.99 shipping and handling charge. Buyer beware, I will never order from Evine again.

This is a big scam. Recently order the action pro camera, and receive the camera after a week and I open the box. They give the right camera I order but when I use it, the camera, there is a wifi password already. It means the camera is not a brand new. I call them and they give me a free return label, so I return, I mailed the camera with its accessories in the box. After 4 days they call me and they said there's no camera, return only the accessories. I'm disappointed and I said I put everything in box, they want to recharge me. How come I need to pay again without the camera? Stupid. They call 3 times a day. What a way to be rip off.

I saw on TV on 11/1/15 a set of iLive bluetooth wireless headphones. I loved the price, the item looked great. After watching the demonstration after about an hour, I decided to buy. The order came in a timely fashion. The packaging was great and my son LOVED the product. I bought these as a Christmas gift to my son. He is 16. He opened them on Christmas day. Now the item I purchased, has NO warranty (which I believe they said it DID, they meaning EVINE) and since it's after 1/31, they can't exchange nor refund. I just asked them if I can get a replacement since the product just broke. They still said no. I said can an exception be made since it's just a few days over the 1/31 period. I haven't gotten an answer back yet.

I've had the most dissatisfying experience with this year holiday purchase that I will never purchase another watch again from Evine. I am an avid watch collector and have been buying watches for 8-9 years easily with them. I ordered a watch on 1/1/16 and received the wrong item on 1/13. When I called customer service and explained they had sent me the wrong item. They told me I had to wait until they received the wrong watch back before they would ship the correct watch. I explained that it was their fault for sending the incorrect item and why should I have to be inconvenience for their shortcoming. They told me if I wanted my watch shipped immediately I would have to pay for it again. Which means they would have my money tied up for well over a week while they waited for the snail mail return label they sent me.

I forgot to make payment. My Capital One credit card and Shop Evine can't collect the value pay due to date 2 days later, They called and blackmail me. How nice. I has been their loyal customer in the past 10 year. Most of my things in house, personal stuffs from them and I kept the receipts for everything I bought from them - rough estimate over $40,000 and they said they don't my name on file. Another words they don't recognized I am their customer.

Do not ever shop here! Check out all of the complaints online. This company will not stay in business. They scam people. Their return policy for the holiday is to return by Jan. 30, 2016 and they told me if I wanted to return something I purchased during the holiday season I would have to overnight it in order for it to be credited. Any shopping channel on earth just tells you that you have to have it post marked by the return day. Please take my advice and order from QVC or HSN. They are reputable. Please also go online and read all of the terrible complaints. They run hard credit checks on people for using value pay and they never accept returns. It's all a lie and a BIG scam. Thank you!!!

I have been reading through these reviews, because for weeks now I have felt uneasy about the way they handle their ValuePay credit card payments. I'm referring to the Evine credit card that you can apply for. After being approved you're given a spending limit. But apparently you're not permitted to spend up to the limit. I did not know this then. Because your ValuePay payments are deducted from that credit card and if you have used up your limit, they then cannot charge those payments to it.

Purchased 3 products by finishing touch, they were the "Yes" product approx. $50.00 each after shipping etc charges. They were 3 different gifts. My oldest daughter doesn't live close so our Christmas with her family was a week later. Yesterday she was in town and brought hers back. It didn't work. Today I called Evine and asked for a shipping label to send it back. I talked to customer service, floor manager and then another manager. All three said it was too late, they could send me the label, however l was told it wouldn't get back to the warehouse by the 31st so they would just send it right back and it would be a waste of time.

Bought Tivio tablet Sept 27 keep in box till Christmas gift for son. When opened did not work. Called E-Vine and they would not take back. Company Tivio will only give refurbished product. So I am left paying on a new product but will end up with used. Am very mad about this. Last year bought heat surge mini glo and few months later was send notice that this was not cost effective and was offered to buy other product twice the cost.

In July 2015, I experienced an EVINE ValuePay system billing "glitch". I pointed it out to them that the monthly ValuePays did not bill to my EVINE Credit Card? They said they would look into it and get back to me. Next month came and went with no resolution so I contacted them again in writing (documentation reasons). Again they said they would look into it. I wrote again, and again, and again (always keeping a paper trail of my communication and their communication back to me). Now they put me on Collection for $16?

I first found Evine when it was ShopHQ. I was lured by the value pays and have spent too much money. Now many of those items are proving to be poor quality after just several months. I have contacted them with questions about my account. They send me to Synchrony Bank. I called them and they tried to send me back to customer service. Evine did an unauthorized credit check which caused my credit rate to go down. I am completely done with Evine Live. Poor quality! Poor customer service!

Called 11 times to no avail reference a claim. They said they would send claim form out with quick response. It has been almost a month since claim was entered, no form sent. No answered phone calls in claims department just voice mail claiming to be out of office or too busy to answer no matter what time of day. Left 2 messages. No call back in weeks. This company is not to be trusted when it comes to claims refunds and or returns. We will stick to real honest companies like QVC and HSN for future online ordering.

I recently bought a new refurbished iMac computer from them that I was told was from the 2012 but when I got it in the mail it was from 2003 and poorly packaged and all beat up. I called to complain about this and was told that they don't do business like this and they would gladly refund my money and ship me another one. I refused the other refurbished computer and just decided to purchase a new one through them using the value pay. This computer is advertised as a new iMac computer with factory 1 year warranty. When the computer arrived I open it and plugged it in to start the setup.

I order an laptop for my son. It was shipped on time. When I plug it up to charge for the 9 hours like I was told and tried to turn it on (guess what?), it won't come on. So I shipped that back, they refund my money but I have yet to see it. I also order a set of sheets. Along with the sheets, I got three portable dvd players that I did not order. I also mailed them back and now I'm catching the world of trouble getting my money back. These people (Evine) will not refund my money. So, please review before buying anything from Evine.

I used my personal credit card to make a purchase using "ValuePay". Be aware that Evine will run your credit report because this "ValuePay" program is considered a line of credit even though you are using your own credit card and not theirs. They will not tell you this "up front" unless you ask and of course running your credit report for approval will affect your credit score so BEWARE!

I ordered a dress on May 2, 2015. I did not receive the dress until January 8, 2016. I did not want the dress after the long wait. It was not good quality and I had ordered it for a special occasion. The delay in shipping was due to UPS losing the package and returning it to Evine Live. When I called to let them know I had not received it when I was supposed to they just said I could not return it since it was out of their 30 day return period. I explained again and the representative said "sorry", it doesn't matter about the reason. DO NOT BUY ANYTHING FROM THIS ORGANIZATION. I have had 3 different items where they would not help in any way with returning them.

I ordered some items in November of 2014 with a prepaid debit card. I received a call yesterday 1/7/16 from a collection agency stating that EVINE had turned me over to collections, because I didn't pay for an item that they shipped me. Now I was never ever contacted by anybody at EVINE telling me that this item had not been paid for. I asked the lady in the credit department why they even sent this item when it wasn't paid for, and why I had never been contacted by phone or letter. She told me that I should've seen it on my credit card statement that it hadn't been paid for. REALLY!!! I'm supposed to know you hadn't charged me. So I called the prepaid debit card gift card company and they told me that they can only go back a year. So I am stuck because I have no proof. Convenient. DON'T EVER ORDER THROUGH THEM.

Placed a phone order for OSO Jacket item #719-363 $18.24 +3.99 SH, order not received. Called customer service 2 days after date, told would receive and no record of order. Told me could reorder for $36 +sh. Advised of original price, refused to honor, requested speak to a supervisor, one would not come online, would have call to back, never received call back. This is not the first time the same thing has happened. I feel they are in violation of some FCC law.

Have dealt with this shopping channel for yrs thru their numerous name changes without problem until it became Evine. They pulled a hard copy of my credit report, without my knowledge, resulting in dinging my credit score. Linell, supervisor for Credit Dept. said they pull one once a year on All customers using Value Pay. I have used my Am Ex, that I have had for 30 yrs, with no problems. She stated there is a banner that they run on TV, periodically, alerting customers of their practice. Have never seen this. Said I would be returning purchases and no longer do business with them, and her comment was, "Fine". So much for customer care!!!

I placed an order for a laptop using value pay. I received an email the next day saying my order was canceled. When I called to inquire why I was told that it was cancelled due to my credit score. I think it's deceptive to offer people an option to use their debit card and then not inform them that their credit was going to be ran. Evine now has my debit card info including my security code and I'm not happy about that. I never would had attempted to place an order had I known they were going to run a credit check. I have checked yet to see if they have a 10 day hold on my money yet, like others have complained about. I will never attempt TO DO BUSINESS WITH EVINE LIVE AGAIN. I don't care if the product cost one dollar.

I have been ordering Skinn Cosmetics for several years--first from ShopHQ which then changed over to Evine Live. When ordering from ShopHQ, I was consistently pleased with the service and had no problems whatsoever. Products arrived quickly and orders were complete and accurate. That however has changed since Evine Live has taken over. My first problem occurred last year when my order never arrived. After countless calls to Evine with no promised return calls, I discovered the order had been sent to an inaccurate address and had been returned to Evine. They refused to resend the order to me and eventually did refund the cost.

I order two set of christmas lights and they send one to avoid my discount on the second one. Many other problem. They ran my credit without my permission. I'm still with my christmas gift. This company won't last.

I was unaware of the dangers of the Swagway when I placed my order. Once this item arrived I no longer felt safe in my own home. My 13-yr-old son enjoyed the Swagway but he too also was afraid it would catch fire. We decided to return the item after having it about a week. Evine refused to pay for return shipping. I pleaded with them, that due to nationwide consumer safety reports and complaints, the Swagway is possibly dangerous and unsafe. Evine refused to waive return shipping fee. I paid $30 shipping UPS to return the item. A friend recommended Evine to me, I will never order from Evine again! Back to HSN I go!!

In August, as Christmas gifts, we purchased two Striker Spy Drones on Evine made by World Tech Toys. Only one of the gifts was opened on Christmas Day. After one use of the toy, the batteries will not recharge. We had purchased a spare battery as recommended on Evine. Because of the 30 day return policy of Evine they will not take the products back for credit or refund our money. World Tech Toys will not answer their phones, voice mail says "Mailbox full". Of course the mailboxes are full because they make horrible products and mislead consumers. Check out the bad reviews for World Tech Toys. We trusted Evine, our bad. Will not do business with them again and we're out of $170 dollars for a product that was used less than 10 minutes and now won't work at all. Buyer beware of Evine and World Tech Toys!

Very disappointed! Evine offers Value pays without disclosing that they run your credit. They should disclose this at checkout before charging the customer's credit card, then canceling the order and having the customer wait about a week or so for a refund. I was notified via email about the cancellation. Tried contacting customer service and all they can do is read from their script the ridiculous credit guidelines they have. I wasn't trying to apply for a credit card with Evine, so I don't think it's right that they ran my credit without my knowledge or consent. This is such an inconvenience and I am very disappointed at the fact that Evine offers Value pays based on credit history.

This is the most despicable, disgusting company to ever do business with! I wish I had seen these reviews prior... My husband is a big fan of Invicta watches so on Dec. 11 I placed an order for a $400 watch with a delivery date of 12/23. I had the item shipped to a relative's house in another state where we were spending the holidays. On 12/22 I receive a notification that it had finally shipped. I go and check the delivery date- 12/29 "by the end of the day"- mind you this is several days AFTER we were due to fly back across the country to our home state. They didn't even upgrade my shipping for sending it out so late!!! I was upset as this was my husband's Christmas present and here it was the evening of the 23rd and I had nothing except the few other small gifts I had gotten for him.

Unfortunately my situation is very familiar with the other comments. I had a shop NBC credit card with payments coming out automatically from my bank account. Well all of a sudden I get a notice that I missed a payment. After contacting the helpless credit department about the notice, I had proof of payment on my bank statement. That particular month I made 2 payments one with a check, which I had a copy stamped and dated when they cash my check. They wouldn't acknowledged it at all. How do you prove you made payments if you won't allow a person to send in the proof. Ok now it's been about 2 1/2 years since I made a purchase. So I saw an item I liked, tried to purchase it online, and it came up declined. I was puzzled because I was sure the matter had been cleared. Well apparently I had a mystery 12.50 unknown balance. Again trying to resolve the matter with the credit department is a joke! I paid that.

I ordered a drone for my son-in-law for Christmas. Upon opening it was found to have been used before with pen marks all over it and parts missing. I called Evine. They were totally unconcerned about quality control and customer service. Their total lack of reliability means I'll never order from them again. That was my first and last purchase.

I am extremely disappointed that Evine ran a credit check on me without my approval. It was not even a soft credit check; they pulled information from Equifax. I have ordered from them before, but I will not be shopping with them again. I am extremely disappointed in this type of business practice, and I am sure the company will experience a tremendous decrease in sales. I will stick to HSN from now on!

They tried to send me a 50mm watch rather than the one I ordered which was 40mm. I told the Lady on the phone exactly what I wanted about 8 times. Ended up saying about 2 weeks later that the order had been cancelled. This has happened to me before but sure now it was a bait and switch.

On the night of November 25, 2015, Evine Live presented a sweater by Kate and Mallory, as their TTV and I ordered the dark teal in an Xsmall that very night. I kept checking for it to ship out but, it never did because, on Dec. 1st they cancelled my order. Saying the item was no longer available. This was very dirty of them and, as soon as my value pays are paid off, I'm no longer going to do anymore business with these people! I haven't seen any reviews from other customers, who this may have happened to and, they wouldn't publish my review expressing my feelings about this matter.

These people run your credit for what suppose to be pre-approved easy pay option. Don't let these guys fool you, they're not nearly as good as HSN nor Qvc and will never be as big in business either.

I've taken half hour to read these reviews which are helpful but horrifying. I should have had this knowledge before placing orders with Evine live. I had a problem with a previous order, contacted their C.S. dept. (despicable). Shortly after, the nasty treatment, I received a text saying my Mastercard application was denied and if I wanted to resolve I must contact a number (coincidentally the same area code as Evine's corporate office!!! I never applied for a MasterCard credit card, how is that possible.

I order a TV and after a week I received a call from the delivery company that the TV was "lost." After more than a two weeks from the day I placed the order of non answers and non responsiveness from EVINE I was finally able to get both the deliver company and EVINE to acknowledge that the TV was lost. Guess what they did for? Told me I could file a claim to get my money back. Worst customer service from a large company I have EVER received

I had to return an order due to sizing issue & flawed product. I was given a $10.00 credit on the order for opening an Evine account. I reordered the same item I returned but they couldn't honor the credit because "Synchrony Bank no longer offers the promotion". I had to email cs 4 times & never got an answer to the question: "Will I receive the credit or not?"

Never made it clear about holiday returns. They advertise how long you have to send it back but not when it started. I received my order on 10/12 & sent some items back on the week before Thanksgiving with their return label thinking I was sending it back early & today they were returned to me. I called customer service they just said sorry & asked them why they couldn't give me a customer credit as the return was just a week difference & told them they never made it clear when it began. They said I ordered a week before their holiday returns took effect. I spent so much on that channel and they couldn't give me the courtesy of a customer credit because of a week.

I have ordered well over $2,500 between electronics, clothes and jewelry from this site. Recently I went to purchase ANOTHER tv and my account told me I was no longer able to use value pay. I called customer service to find out why my account was closed due to non payment of $40. They told me there was nothing they could do, it was policy. I asked them why I never received any calls or emails that my account was late (my debit card was stolen). They said I would have to talk to the collections dept and my account was already at a debit collector. I asked to speak to a supervisor and she said she was one. I asked if there was anyone else I could speak with and she said another supervisor could call me but she wouldn't be able to do anything either.

I called immediately when I placed an order because somehow the shipping address pulled in as the billing address even though I had already entered all the information correctly. I called and was advised no corrections could be done (even though it was literally within 3 minutes) so the original order had to be cancelled & reordered with correct billing address. 3 days later, I see both orders are 'Pending' in my bank. I called Evine immediately and was advised one of the amounts would 'fall off' in about 7 business days and there was nothing they could do.

Whatever you do, do not buy anything on auto delivery from this company because unlike HSN & QVC who still give you value pays, this company will charge you the FULL PRICE! And if you even try to cancel the order the same day it was billed, they will tell you they can't cancel it, that you will have to return it. I could understand if they shipped it the same day like Amazon, but this company won't ship it til 3-4 days later and tell you it's too late. LMAO.

I don't even know where to begin with this company. I will say their stock is at an all time low thanks to their CEO MARC BOZEK. This guy had the nerve to say the stock was down in part because of the shipping deals they were offering. YO MARC YOUR SHIPPING IS THE MAIN REASON YOUR STOCK IS DOWN. I would have purchased QUAD of items if it weren't for the outrageous shipping charges. The shipping is one of the main reasons why your are driving EVINE stock into the ground. Now One of my personal experiences. BEWARE. WATCH YOUR CREDIT. EVINE STEALS YOUR INFO, constantly pulls your credit for NO REASON and then treats you AWFUL. The Service is AWFUL. When I first started purchasing from EVINE, I usually just paid in full. However, I decided to take advantage of the value pay to purchase my son-in-law a beautiful watch.

Disappointed that I returned a never used, and they are charging me to send it back and nothing they can do. I was hoping at least for a store credit, as many places do nowadays. Will not order from Evine again. It took the fun out of shopping on TV.

I recently bought Fudge from Evine Live. Edina who was on HSN selling David's Cookies is now on Evine selling fudge among other food products. We love David's Cookies and thought the Fudge would be a safe bet from Edina even though it cost over $35.00 plus shipping for 3 "loaves" of fudge. When the order arrived, 3 separate cellophane covered cheaply made boxes. None of the boxes were marked so we didn't know which flavor was in which box. That said we opened a box, turned out to be the chocolate caramel flavor. Well, the Fudge when I cut it fell apart, was very sugary, NOT at all creamy and WHERE WAS THE CARAMEL? The fudge on T.V. as Edina cut it just oozed with abundant caramel. I cut through the middle thinking I was too near the end to get to the caramel, NO caramel at all!

I ordered this at $4.77 for 6 payments and this was the fourth payment when I noticed it in my statement and called the company. This was in March 12, 2015 when the payment was extracted. I called and was rudely talked to by a customer service personnel. Evidently, later in June or sometime a postal worker came to my resident at the time and wanted to do an investigation. I signed the necessary papers and whatever. Now today, December 2, 2015 I called again and there's not a record of my initial call. Now, IF I didn't call, who called the postal service? I certainly didn't call them and how did they know how to follow up with me? Quite interesting. I asked them to return my funds and I will never have to deal with them again. NEVER. I will always deal with HSN where I never had a problem.

Ordered an item when the advertisement was shown on live TV. They did a credit check on me which I did not authorize and the item was cancelled. Never was I given the option to pay the item in full which I could have. Very bad customer service. I give them a thumbs down and will warn my friends and family to stay away from EVINE. When I ordered the item there was no mention of any credit check. They just lost my business and many more to come because I'm sure the word will get out on how EVINE does business.

Evine Live is pulling credit reports on people that are using their flex pay (Not applying for credit cards) without the permission of the consumer. I am in the process of trying to refinance my home as was told absolutely NO applying for credit, so I purchased several Xmas gifts (As I have in the past) on their flex pay, and they did a Hard Pull on my credit report, which has now jeopardized the possibility of refinancing my home because that hard pull is on my credit report for 2 years, and lowers my credit rating!!! When I contacted Evine to express that they are not allowed to do a hard pull (but a soft pull, because I was NOT applying for a credit card) on my credit without my permission, and it has affected my credit, employee # was very defensive and did admit there have been complaints regarding this same issue.

Placed 1st order and things seemed fine. Kept watching placed a second order and it all went wrong! The CS representative said my first order shipping address was not the same as my 2nd order. She said she couldn't fix it and transferred me to customer service which was closed, called back phone hung up. Called 3rd time they said I would have to call CS in the AM. Called them thought I went over everything. Supervisor issued a 30.00 credit for next time.

I ordered a Kate & Mallory® Fine Gauge Knit Long Sleeved Open Front Two-Pocket Duster - 723-317 and a Kate & Mallory® Knit Long Sleeved Faux Suede Trim Zippered Back Hi-Lo Sweater - 720-545. The long sleeve duster was made of the thinest, cheapest yarn I have ever seen used for this type of garment. The pockets hang with NO stability. Washing may cause it to totally loose it to droop even more. I should've waited on QVC or HSN. The Zippered Hi-Lo Sweater was made of yarn that felt like a Brillo pad against my skin. They said it was Navy blue, yet the color was a purplish-blue and was also made of poor quality. I will NEVER order from them again. Evine needs to sell better quality merchandise to prevent disheartening people who spend their hard earned money.

On November 11/7/15, I ordered an Invicta watch, which I thought was for women. So I returned it on 11/16/15, because it was for men and much too big for my wrist. $17.93 was taken from my credit card and I was only credited with $3.95. On calling Evine, was told because it was not defective, they charged me twice for shipping and handling. I was ok with one shipping/handling, I'm concerned with the hidden one they charged... So from $17.95, I only got back $3.95 on my card... I shop online a lot. Never have I run into this type of dealings. I will stick with the companies that take back returns not limited to defects.

We have ordered many items from Evine (formerly Shop NBC) over the last several years with no problems. However, a week and a half ago, we ordered a large area rug for our living room. This rug STILL has not been shipped and we are going into 2 weeks since placing the order. It still says that our order is in process. Evine's customer service has been completely useless and just keep telling me the same thing over and over again, which is that we should receive it by December 2nd and they cannot even tell me what the delay in shipping is. Well, it is now the weekend and today is November 28th, so it's not going to ship until at least Monday, so there is NO WAY it will be here by the second.

In May I made my first purchase of 2 ceiling fans at about $200 each which were offered on 6 easy pays. The items were a fast sellout. Later in the day I went to check on the details of my order and find that it had been cancelled. I call and inquire and was advised that they had cancelled my order because I had chosen Value Pay and it was denied, so they cancelled the order. I asked why they didn't call so I could make payment with my credit card in full and why was I denied Value Pay many hours after the fact instead of when I was entering the order. I was advised that I was declined due to a credit check. I explained that I didn't supply my social security # nor did I authorize my credit report to be run as I was in the process of purchasing a home. I was forwarded to the credit department which was a recording. I checked my credit report and no inquiry, not surprising.

Called not once but twice to confirm model/price of 2 Samsung tvs. Sales reps assured they checked and the advertised price was no mistake. Paid via debit card, then my orders were cancelled. Thank you for tying up cash at xmas for 10 days.

I order a jacket, was not happy, bad and very cheap material but the supervisor said there was nothing they could do because of the date I placed my order. Will never order anything from evine again, YOU GET AN FFF from me.

I wish you had zero stars or negative numbers for Evine.com. I ordered some items on Value-pay. Nothing major a total of $166 balance due for everything. My ATM card was recalled for being breached. It takes several days to get a new one. I start getting these hang up calls, several a day. I finally do a reverse look up and find out it is from Evine.com. I call them to try to figure out why they are calling me and they are rude and say I owe them for the value pays which makes no sense to me because by this time I have entered my new card number. They keep harassing me several times a day. They threaten me that I better get it together but what more can I do since I have entered the card.

This last weekend you had Todd English pots and pans on sale. Good price but shipping prices are just way too expensive. If you buy from QVC or HSN for products like that they have free shipping 99 percent of the time. And I really don't like some of your hosts. Next I bought one of your flip pans which I like but one of the hinges broke. I call customer service and they told me there is nothing they can do. I thought they had lifetime warranty. I guess you're con and don't care about the customer like QVC and HSN, I have never had a problem returning something to them. I also like your hosts putting down other products and shows not very classy. Unless there is something done about my flip pan which is red by the way, I will never shop at Evine again.

I order from them before no issues. I made an order and selected value pay and they sent me an email that my order was declined because of a credit check that I didn't authorize. There is nothing that I can see that show me there would a credit check and that is deceptive and if there is an inquiry on my credit report I want it removed. I didn't even give my social... I even recommended this company. Had I known about the credit check I would have paid in full.

On November 6th I made a few purchases on this EVINE Live channel. I used the Value Pay. I was checking my credit today and found that on that same day I made the purchases, EVINE Live also made a hard credit inquiry. I never applied for a credit card so I called them both to correct the order that they made incorrectly for the 2nd time and to inquire about this hard inquiry. Well I got the order finally fixed by a nice gal named Lori. She transferred me to their credit dept. who snickered at me and basically said "you agreed to let us run your credit when you requested the Value Pay." I informed the very rude gal that I didn't apply for a credit card and hosts never tell you that the value pays are subject to credit approvals when they are selling. So please be aware EVINE Live channel is a scam. If you want your credit to stay in good standing or you're trying to build your credit, don't order using Value Pay.

I called for my elderly parents so that we could return these covers for their sofas but the first rep Josh hung up on me not allowing me to explain that they can't speak the language or read or write. The second person Carlos told me that I couldn't speak to a supervisor or make the exchange even though they do not fit their sofas because it was too close to the 30 days, then when I said they've done it before he proceeded to extend the days of return.

I ordered a tablet for my daughter and earphones for her, and had the 5 value pays. No one told me of credit authorization. I had just ordered a 250$ necklace 3 months earlier and paid it off. My credit rating went down 13 points. If I had known they were going to do that I would not have chose the 5 value pays. They lost a customer.

Agreement to purchase Invicta watch by making payments every 30 days. EVINE took payments out after 27 days and refused to return the money and take the money out at the proper date and time. They violated California civil statutes for calculating time and did follow banking rules and time schedules for determining the actual transaction times and dates. Evine inserts its own corporate policies and guidelines as superior and controlling over federal banking laws and standards and over California law. If others have been affected by Evine's policies we can turn the lawsuit I will file next week into a class action so that everyone can recover monies that were illegally acquired through the unlawful conversion of customer assets.

I have ordered many products on their value pay. Never missed a single payment via PayPal thru either my CC or checking. About 2 yrs ago I owed my last payment for purchase, less the $20, and got removed from value pay. Called their customer service. The first person I spoke with, guy, very polite, but then transferred me to a lady... rude!!

I use to spend thousands on EVINE (I miss ShopHQ). Every time they offer a "Once Only" They bump up the shipping price to 7.00 for two products, one is 2oz the other 4oz. I Love watching Dimetri James and love his products but I'd rather go to his site or find a deal on eBay than give EVINE the business. The shipping on everything else is 4.99 (Which is enough) But they take the wind out of your sale. You are happy because you are getting a good deal and then they hit you with the shipping. They have no shipping specials like HSN. IF you pay the highest shipping the shipping is 1/2 for each additional product you purchase. I can deal with that.

I recently decided to purchase a couple of medium cost watches from Evine.com (the brand is irrelevant - they aren't the problem). And just like with other online/tv shopping services (QVC, HSN, etc. - who are NOT my problem either), they offer a payment process called "Value Pay". Simply put - pay for an item over 6 (or so) payments using your credit card. I've done this a couple of times, but not often - mostly for a big set of cookware, or something similar. And when I've done this, I noticed that they simply take your credit card and bill you each month till it is paid off. No problem.

I purchased two watches on 9/5/2015, and between the first 9/08 and second purchases being shipped, 9/10...both of my credit cards were stolen. One purchase cleared, the second was flagged as possible fraud. My AMEX card was declined, so I then gave EVINE my VISA... Today, 10/14 I received a call asking me to pay for the second watch. I said sure, send me a bill. I was told that they "don't do that, and they would send the bill to collection'". I don't take kindly to have my TWO card numbers stolen, then used the next day to the only vendor who had BOTH numbers. I also don't like being threatened by using a collection agency, rather than take my money in a way that's harder to pass on...

This was the review I left on the product I bought and they refused to post it saying it did not meet their guidelines. I know it says "use the product before leaving a review," but if you have a issue and call or write and they do not fix the issue then it needs to put reviewed. It says "you get the makeup bag with this purchased," they did not send me one. When I asked about it, I got a response that they only will send one if there are enough to go around, and if and when they get them in one would be put in my cart for free if there are enough to go around.

Evine is the worst service I've ever had. They mailed my merchandise to the wrong address when I called customer service. They were rude. They told me since I ordered online there's nothing they could do and that I would have to continue to pay for merchandise I don't have and if I didn't pay it they would send me to collections.

Saw a mattress on TV, called and the price shown was different from what the rep said was - they wanted more than advertised. She said she needed to see the recording and after the review she said the price was wrong and would adjust. I explained I wanted to pay in full but the rep said value pay can pay over time, no additional charge or no other info needed. On my credit file a few days later an inquiry was made by Evine. I called and was advised I needed to talk to the credit dept. I spoke to the credit dept Dan ** and he explained he needed to listen to the recording. I advised him I never asked for credit, never gave my social security number or authorized a credit check. I cancelled the order and was advised to call back in a few days.

I received an order from EVINE Live, but needed to return it because it did not fit properly. I returned it within a few days of receiving it and waited to be refunded on my credit card. Time passed, but no refund. I contacted Customer Service to seek assistance and provided all information, i.e. order number, date of return, etc. Customer Service has not been very helpful at all, except to tell me of my up-coming value payments and that there was no Smart Label included with the order, but that is how I returned it. I have been charged and am paying monthly value payments for an item I no longer have in my possession. So, I'm now out both the cost of the item and the item. More importantly, I received no satisfaction from Customer Service and I will never order from EVINE again.

On June 13, 2015 I ordered 6 clothing items - 5 on value pay, one paid in full. Seems the payments were $27.55 per month give or take a couple pennies. I had used my Father's debit card on my account. On July 20, 2015 he passed away. I went to the bank on August 4, 2015 and closed his account. I couldn't think of anything else that would be coming through that account. On August 30, 2015 I received a letter from Evine stating my value pays were behind. I called them at once and apologized for the oversight, asked for a pay off amount and sent them a check in the amount customer service told me. The check was cashed on 9/4/15.

My wife purchased a INVICTA watch, item number: 627-383 on 07/28/2015. The invoice date of item is: 07/29/2015. She received the watch on 08/03/2015. It was purchased as a gift. In the mean time, another INVICTA watch, item number: 630-545 with a free $89.00 slot dive case aired. She ordered that one as it was a much better buy. We packaged the first one up according to EVINE LIVES' instructions. It was post marked on 09/03/2015. Well lo and behold it was returned to us on 09/23/2015.

I placed several order from Evine Live, with the option of auto delivery. I returned everything (was not for me), WITH the stipulation that I wanted nothing more - cancel the auto delivery. They sent the next shipment - I cancel (once again) the auto delivery, and again returned everything (each time at my expense). Third time, received the auto delivery. Once again returned at my expense, called and said to cancel everything. Also each time I sent an email and cancelled online. TO NO AVAIL! On Friday, 9/15, I received a phone call from the credit card company saying that I had not paid my bill! To my surprise, since I hadn't kept anything, I didn't think I owed anything; plus I never got a statement!

I ordered over $500.00 in Skinn cosmetics in July. After almost 2 weeks the items STILL did not ship. After 4 calls, still nothing. Finally 3 weeks went by before products shipped. Customer Services said I could not cancel after the first 10 days, as the products were "in process." When they were "Shop NBC" and "Shop HQ", there was no problem. Now, again, I foolishly ordered and it has been a week with the items "in process." Tried to click onto Contact us and it puts me right back to their home page. I adore Skinn skin care but will have to find it elsewhere. Did find a bunch on Amazon. Will refuse the shipments when they come from EVINE. Until they lose enough business, they will do nothing but sell, collect and thumb noses at customers.

I ordered 3 items for my daughter's birthday; she didn't like them. Since it was slightly after the 30 day return date I called customer service and was told they would make an exception and let me return them. I waited 3 weeks for some kind of contact from the company then received a notice to pick up a package from UPS. It was my items. I called Evine again and was told I could return them again so I did and waited for reimbursement which never came. I called again and was told that although I returned 3 items I would only be reimbursed for 1... received another notice from UPS this week to pick up my package. Even without opening the package I knew it contained all 3 items.

Last night I was out wearing my ring and looked down to see that at some point the morganite stone had fallen out. We were so happy to find it after a long search. Now I'd like to have it fixed. Today Christine in Customer Service says there is no warranty and since my purchase date was 5 months ago I'm on my own. She suggested I check the NYC II website (?) to see if they can help me. What???? This ring has a 5 month lifespan? This is customer service? Chuck and his team has no responsibility? Evine has no responsibility? What a shame. I'm writing to warn you - buyer beware.

I bought two sweaters from this company and when I needed to return them I saw there was no smart label so I followed the instructions and sent by post office and the charge was eleven dollars. Why should I lose money because they never supplied the label. My charge would have been $6.99 with the label. Called customer service and was told that basically I was screwed. Now I know why I stopped shopping with this company. I thought that maybe the name change made a difference but I should have stuck with my gut feeling that they were the same rip off artist they always were.

Aside from the fact that they are constantly sending the wrong item and even when you call them to return it, they are always sold out by the time the transaction completes, I recently had a new experience that has made me decide to stop doing business with them. On Labor Day, there was a paint sprayer for sale offered on 6 ValuePays. I went to make the purchase online and the ValuePay was not available. So I called the ordering department and the operator (who was nice) explained ValuePay was suspended on my account. Now, having a substantial credit line with them that is always paid on time and usually in full or close to, I was surprised. She transferred me to a customer service rep who couldn't really answer my question. He acknowledged my account was healthy on all levels but he could not offer further assistance and told me I had to speak to the credit department, who was closed for the holiday.

Cook's companion cast aluminum ceramic nonstick flip pan - I ordered this pan three month ago for myself, my grandson in NY and price was $36. Now when I need to order again I see price $69.95. What happened? 3 month ago nobody wrote: sale, discount, promotion and etc. Please, respond me.

I ordered over $400 worth of clothes. The clothes did not fit except one dress. The shipment was on three ordered. I packaged my return, but my 8 1/2 month pregnant daughter-in-law's mother, was put in the hospital on Hospice. My husband and I drove her to the hospital everyday for a week. At the end of the week she passed away. After the funeral, I took the package to be mailed. At the time I mailed it, it was a few days after the 30 days. Without any call, my packaged with over $400 worth of clothing was returned to me. I called EVINE'S CORPORATE OFFICE! I explained the situation and I was told by a supervisor that they didn't care what the problem was, after 30 days no returns.

I ordered a mattress pad from Evine and noticed as soon as I clicked "buy" that the length would be too short. I tried to cancel the order but was not able to do so. No problem.. I would just wait for the item to arrive and return it for the proper size. If you look on their website.. the only review for item # 451-280 (Body Solutions 2" Gel Memory Foam Mattress Topper w/ 300TC Cotton Cover) is by me. I was happy with the product. I simply needed a different size.

1st I bought a $700 dollar Pentax Camera. Never took a good picture, even with several sets of brand new batteries. That camera was defective. I let the statute of limitations pass for the return. What a waste of money. I said maybe that was just a fluke. Years later I ordered a mini drone for about $40, I believe. I heard rattling in the controller. Needless to say, that didn't work. I returned it promptly & they gave me a refund. So, the other day I see a nice deal on a decent sized & quality looking drone that glowed in the dark. I put brand new batteries in the controller, turn it on to try to sync it & I got nothing! No power, no antenna symbol, no beep, as per the instructions. Once again they have mailed me something that does not work!... smh. In my opinion this company must be selling improperly refurbished garbage to people on a regular basis (allegedly).

The old saying "you get what you pay for" is right on. I've ordered several items from Evine; the first was an enameled cookware item that chipped after the second use (too heavy and expensive to send back). The second was multiple sheet sets... none fit well, hems poorly sown, etc. Evine can't hold a candle to QVC or HSN. The set presentation on air is shoddy looking, the hosts and models not a great representation of quality products. Very disappointed because I was really looking forward to a third quality home shopping network.

I had a problem with the bank I was using so I closed my account. I notified everyone I had an account with to delete my card and not try to get payment with the old card. Also that as soon as I could (I'm disabled) I was going to a different bank and would call with the new info. Nobody bothered me but Evine. I only owed $61 and the way they acted you would have thought I owed a huge amount. Not only did I get emails but they called several times a day. If I didn't answer they called my fiancee. His name is not on my account and I don't know how they got his #.

I've been reading the reviews about Evine Live Credit and I am somewhat dismayed. I was recently approved for this line of credit but I haven't used it yet. In the past I have used my Visa Debit card to make "easy pays" and never had a problem with ShopHQ or Evine. But it seems this Evine Live is a whole new ball park to play in and I am suspicious. I've even returned items or exchanged them and had no trouble at all. So why is it a different experience between personal Debit card or Evine Live card? A bank is a bank. Right?

Was on the phone for almost 1 1/2 hours. Customer service switched me back and forth with Synchrony bank 6 times. Overcharged me on my monthly statement (charged me double payments for the month of August because it has 31 days)??? EVINE tells me it's the banks fault and the bank tells me it's Evine's mistake and neither one can give you an answer as to what is happening. So sad that these companies hire all these people with no problem solving skills or common sense. If you tell me I will make 6 payments of 25.00, that I expect. My payment for August was due on the 10th, so for September I had to pay 2 payments by September 10th because August has 31 days!!! WORST CUSTOMER SERVICE EVER.

I order clothing item, which was received on JULY 6, 2015. Item did not meet my satisfaction - as per their return policy "If any item received from EVINE Live does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item." Note: it says RETURN within that period, not received by company within that time period. Item was returned August 3; even by new math, July 6 to August 3 is 28 days!! This evening UPS knocked on my door, requesting signature on a package. It was the item returned to me stating it exceeded their 30-day return policy! This company is really UNETHICAL - steer clear!!!

This company had my correct phone number on file. When they used the wrong credit card and the payment didn't go through, they turned over for collection, giving the wrong phone number. When I received a letter concerning this, I called right away to sort this out properly. I ended up talking to 9 people, including supervisors and managers. They clearly did not know what to do and tried to make everything my fault. They would not take any responsibility for their actions. Bad company ethically with whom to do business, particularly Kathy, Badge # **.

The world's worst customer service by both Evine & Digital 2. Bought the phone in February. Worked great unfortunately the volume button became detached from the phone. Called July 2nd to Evine who told me to contact Digital 2 as my phone was out of their warranty. Phoned them. They said I need to log a claim on their website. Did this heard nothing, did it again and again and again heard nothing. Called Evine. They said nothing they could do however they will contact Digital 2 on my behalf. Called me back & said I had opened too many tickets. I told them "had I had a reply I would only have opened one."

Never had a problem with Evine or Invicta. Great watches, never had a problem with sending watches back. On two occasions I sent watches for repair, and received them back in a timely manner. I have bought at watches now and love everyone.

I ordered a Samsung TV on 8 Aug 2015. The people on the show touted the Square Trade extended warranty was in addition to the 2 year manufacturer's warranty which would mean I had a 5 year warranty. When I received the warranty info from Square Trade, they said the warranty was not in addition but was concurrent with what the sales people said. I called Evine twice and they said no - it was in addition. When Square Trade called them and told them this was not the case, Evine changed their tune and said it was never in addition but concurrent. Not one time did Evine try to make this right with me. What Evine did was false advertising plain and simple. I am cancelling my order. This is very disappointing as I was really looking forward to getting this TV. By the way, I found the same TV online for $570.00 less with no tax and a 5 year warranty to $299.00. If Evine does not attempt to make this right I will NEVER order from them again.

Returned 312.00 worth of jewelry. Their first excuse was that I said I did not use the self addressed label. Then they stated that I did not return the notarized letter, that they made me obtain, in time and I passed the 30 day return policy. I returned my items in plenty of time. When I called in January to see if they received my package the "Customer Claims" kept telling me that it would take months for them to get through the holiday returns. I would like to think that they were more honest and truly valued their customers. The awful truth is they don't. I will take solace in the fact that they will be in bankruptcy soon. Also in the fact that these incredibly unhelpful "customer service representatives" will soon be out of work.

I purchased a Simmons Beautyrest mattress on 5/23/15. Part of the item description included a 69 Day Comfort Guarantee. On July 14th I contacted EVINE Live to request coverage under the guarantee. No such luck. Long story short is that EVINE is asserting that the 60 Day Comfort Guarantee was a typo and therefore will not honor the policy. The CSR handling my BBB complaint then pointed me to the "Terms of Use" agreement which states that EVINE can change whatever they want without prior notice. How convenient for them.

I bought a tablet and insurance on it. It broke before a year. I call, no problem. EVINE sends me to, by phone, to company that makes it. They gave me such runaround for months. I tell Evine this, I'm told they'll help me with them. We even did a 3-way call. I got no help from that company. So Evine sends me to their ins. co. They say they will help me get this taken care of. I was told that at least 10 times. I sent copies of my receipt, at least 15 times to everyone. But no one ever got them. I also mailed copies to Evine, but they never got them. Over and over, I heard this. Everyone I talked to or emailed, was getting this taken care of. But I'd never hear from them again. This has gone on for months.

Well, first off I would like to caution all who buy with the 6 easy pays be careful. Talk to Supervisor at Bank about us putting $800.00 payment towards TV we purchased thru Evine. If I hadn't worked as a Supervisor for an INSURANCE COMPANY and dealt with all aspects of the business I would of been screaming at the Bank & Evine. First, I got a Foreign speaking rep, insisted he switch me to a CSR in the STATES that speaks English.

Bought a Todd English Grill Pan. Works great, however, color came off bottom after 3 weeks. Was told had to call the manufacturer. They claimed no Pans in stock for 30 days, then would replace. 45 days later, no word. Called Evine. They said would get back, never did. When I contacted them, they now says, "waiting to hear from Manufacturer." Will go back to QVC and HSN.

I started my ShopHQ card in December, ran up a $400.00 bill for Christmas shopping. And to date paid a total of $687.50, and I still have a balance of over $218.00. Now why is that? I called Evine and they kept transferring me to different customer reps. Then the last one sent me to Synchrony Bank. That lady did not speak English. She finally hung up on me. I'm just trying to find out why my account has not been paid in full yet. No answers at this time. If you do buy from Evine, DO NOT GO ON AUTO PAY. I feel this is why I'm being charged 2x for my purchases.

Put a down payment of 252.00$ on a 55" Hisense ultra hd. Total price was like, 952. I will then pay for payments of 166. I received TV by may 25, 2015. TV was taken out the box and looked fine. After hookup, turned on TV and it had nothing but color lines and internal crack marks all over the screen. Called the EVINE people and cancel the order and they picked it up about 2 weeks later.

It left me no choice but to generate this email to your customer service department. In reference to the above order with three items in one box, however, there was no INVOICE enclosed. I called customer service and explained that no invoice was enclosed in the box and I wanted to return one of the items (310-640). I asked for the invoice and SMART label to be sent to my email address. I also explained that I was going to the Post Office and it closes at 5:00 p.m. I received the email with the invoice but no SMART label.

I recently found out that EVINE Live performed hard credit checks when I purchased watches online on a value pay. I tried contacting the company and spoke with several people in the credit department who are unapologetic. To be fair there is a hyperlink for terms of value pay the seventh or eighth pull it down list that Evine Live may perform a credit check and that all that you pay are at their discretion. What they don't tell you is that they are potentially damaging your credit rating for a watch and a $12.09 a month payment. It's unfathomable that a company would perform a credit check for simple merchandise such as this and proudly defend their policy by stating that they don't need your security number to perform a credit check if you want that you pay they just use your name and telephone number and address.

Purchased a dress 3 wks prior to an event. Never received. Was told there was "a problem in the warehouse and the dress had not been shipped." I cancelled the order and was told the next day the item shipped. DON'T BUY FROM EVINE! CUST SERVICE RUDE!

I bought a TV using the value pay option over the phone. Shortly after got an email saying my order has been processed and was given an order #. I would say about 2 hours later I get another email informing me that my order has been cancelled due to my credit score. I was unaware that they would pull my credit seeing as I never gave my consent and since I wasn't applying for an Evine credit card I'm not sure why they needed to in the first place. I would like to say that I have ordered big ticket items from QVC and HSN using the easy pay/value pay option and never had a problem ordering or with keeping up payments. I decided to try Evine because they had better prices but it was obviously a mistake. Will NOT be shopping here again and DO NOT recommend them to anyone.

First off, I was able to order just as I always have, online. Problem with Evine is, they do not send any emails confirming your order has been made, nor any email stating tracking info. Then, there are NO options to speak with a LIVE customer service person but only an almost useless computer prompter with very limited ability. I ordered a Russian Diver I wanted for a very specific event. I saw Evine had an expedited shipping option and for $26.95, I took them up on it so I could have the watch on the 8th since it stated I would have it on the 7th.

November 3, 2014 I purchased the Waterford 2015 Snowglobe from ShopHQ at 800-676-5523. It was suppose to all be charged from my account at that time. I did not want the value pay option. I expected just one charge to be made on my credit card. While I was on the phone ordering the Snowglobe, they tried to sell me Shoppersadvantage.com. This is a rip-off 2-part company that Evine is connected with that sends you coupons. Most of the coupons even look like they would be impossible to use. I told them several times that I was not interested in the Shoppersadvantage.com. They said that I would have to cancel it then and I told them again NOT to send this and not to sign me up for it. After the Snowglobe came, I received mailings from Shoppersadvantage.com with the coupons in them.

I ordered clothing for my daughters which do not live in same household. Once they saw the clothing it was not to their liking. I tried to return the items & Evine will not accept them due to their 30 day return policy. However I called customer service & the lady accused me of lying about why I returned the items & said I should have read the 30 day return policy. She said I will not be receiving a refund & if I refuse the signature required returned package, Evine will keep the merchandise. Either Evine's customer service lady didn't know what she was talking about or Evine is not a company to be doing business with. This is a lesson learned for me. I will not be buying anything else from EVINE.

JTV stole out of my Wells Fargo visa $689.47 all in 2 days time at different times of the days and different amounts on the 8-18-2014 and 8-19-2014.. I was looking for a shopping channel.. an honest one. I got in contact with Evine. I only buy jewelry.. and told them what had happen to me with JTV. I had a new card a platinum visa.... In so many words Evine customer service let me know that the same thing that happen to me on JTV can happen at Evine... That told me to stay away from Evine and warn other customers or new customers to stay away from Evine, another corrupt shopping channel.

I ordered a refurbished 32" tv. It was delivered to my old work location, but I was relocated over the last two weeks. The screen is broken. Request a return tag & was told one was emailed. Got a car, loaded item, went to print out tag, NOTHING was sent. Called customer service again, this time they told me they didn't issue return tags and I would have to wait for a pickup. Take off from work to return a tv? I don't think so. Again, got some to email a return tag to be ready in 10-15 minutes. Waited 30 minutes, still nothing. Now I have to drive back home, take out tv, return the car and pay for another car shared another time to try and return this before another payment comes out! I am done with these people. So much better when it was ShopNBC.

I ordered a dress and I absolutely loved it. I didn't wear it right away when I purchased it. I received it on May 5, 2015. I wore It about two weeks later. The first time I wore it, it separated from the seams. In another spot it unraveled and tore. Due to my family moving I was unable to phone into Evine right away. I did so on June 16. I was told that the dress was over the return limited. Basically sorry about my luck. All I wanted was to exchange the dress. It is still being auto deducted from my account. I don't feel Evine cares about customer satisfaction or keeping them!!! Qvc is the shopping network for me!!!

I missed a payment while I was relocating my family. After making a payment and speaking to EVINE Live Customer Service to explain I was credited late payment fees and my payment was applied. I was unable to locate my card number to provide to Synchrony Bank and requested a replacement card to resolve any issues. All payments have been made after the incident and the account is still current. However, Synchrony Bank was requesting I make another payment with another form of payment instead of waiting for a replacement card. I continued making payments online and the payments are completed and withdrawn from checking account, but nothing is applied towards my total amount due with Synchrony back and collections is wanting duplicate payments to resolve. I have been with EVINE Live (ShopNBC) for years but after this experience I can't imagine myself doing business with them in the future.

Bought a dress from EVINE. Cost of shipping was $2.99. I returned the dress because it was too big. Evine gouged me for $9.58 because I used their, "smart shipping label"??? How could it cost more if original shipping was $2.99??? I requested a correction refund and they told me I used the smart label. Why do they have the smart label if they are going to charge so much. I posted feedback and they removed it because they don't want the public to know they are gouging the customer. I closed the account and advise everyone not to shop there. They are not QVC or HSN, NO CUSTOMER SERVICE.

I have had no problem with Evine Live until I got involved with what they and others call easy pay. I never really thought to study what easy pay options were. In my 68 years I have done business with so many companies as most people. Then easy pay came along. They never ask if you understand the billing process completely. I just trusted them. I know it is my fault. All I can say now is do not use it, because if anything financial changes in your life it is almost impossible to work with them. The verdict is still out as of today, I am having a hard time making arrangements to pay them.. Easy pay is talked about hundreds of times during their shows. They make it sound so very easy, as I have heard if it sounds too easy something is wrong.. Well something is wrong. Call me trying to work it out...

Over the past year or so I have ordered many things from Evine.com, also known as SHOPHQ. Always used the same billing and mailing address for my orders. On June 6-7, 2015 I placed several orders. The money was taken out of my banking account like always. When I received an email about my order being shipped out, I noticed they has the wrong delivery address.

I called EVINE Live on March 2, 2015 to close my account with this horrible company. I specifically asked the rep to give me my entire balance due because I want to close my account. Before this incident I ordered items for my family for Christmas to be delivered before Christmas to my Mother's house in Brooklyn. I was promised delivery on Christmas Eve, the items never arrived. I wanted to have those items to give to my family on Christmas Day, NOT. The items came a week after the New Year 2015 and here is the sad part, the items I ordered that was sent to me were the wrong items. I had to send them back, the 2nd order sent to me was also wrong!!! Are you kidding me!!! What a mess. I closed my account and I thought it was paid off. I paid what I owed. Not. Now I am getting calls from a collection agency telling me I still owe EVINE Live. What a Big Mess. And now I am fighting to get my good Credit restored.

Quick changes are needed right now. If not I bet it all this company will go south. Picked up (15) items by payment plan. For most of said items keep in mind I never paid late for any payment due. I was sold a watch at a low low price paid reqd payment and tax and s&h. After six days watch was not shipped then they cancelled my order. Customer service could not find out why - I was switched over to their credit dept. said "Too bad I guess better luck with next order" - still no answer. However if I pay my full bal. in full will ship item at the off sale price. Wow no way. I will ship back all I can. Goodbye and good night, Evine.

I paid all my "Value Pays" yet got a collection call for one. Difficult getting any customer service agent to answer phone. Account online showed all paid in full. Evine agent confirmed I was fully paid, transferred me to the "contract collections" division who were rude, confused - WHAT A MESS!! Was happy with Shop HQ and Shop NBC. Will not do any more business with EVINE Live.

I have had the same issue with the ValuePay when I ordered a Note 4 from EVINE Live. When I ordered my Note I sent it back. I reordered a few days later and was told that I exceeded my credit limit. When I called customer service I was told that a credit report had been obtained. I asked how that could be since this was ValuePay and I didn't authorize one. They just said that was how it works even though I was using my bank card. I don't understand. How they can do this without permission but they do. I love my phone but would recommend that if you order any large ticket item from EVINE that you do it by phone and ask questions in order to know what to expect so there will be no surprises!

I ordered a laptop on the 14th of May. Kept checking everyday for shipping details... Never came. Woke up the morning of the 19th to an EMAIL that my order has been cancelled because they overbooked the product. Wth? Ok so, fine, I'll order another one. I order another one on the 19th, a better one... It's now the 2nd of June and it hasn't shipped yet. I have called at least 10 times and keep getting the responses that they to get direct warehouse, got the new order confused with the cancelled one, and overlooked the new one. Ok, so I request they send an email to ask to ship asap. That was on the 23rd, 24th, 25th, 26th, 27th (May). My last call (28th of May) I was told they were very busy because of the holiday weekend and to expect shipping in 2-3 day, plus they refund shipping and gave me a 15 credit to the account. I don't want to buy anything from these **. I want my frigging laptop. They obviously carded my credit card already!

I ordered some dresses from them in May of 2015. They do value payments on them like I wanted but then they send a letter saying I didn't qualify for value pay. I say ok but then they send the items anyway so I call them to see if I'm allowed to order under their flex plan. They say no because of a credit issue. I told them that's sad.

I was having trouble last year getting Verizon and the insurance company to decide who was responsible for replacing my son's phone. In the meantime another child dropped theirs in the toilet and over a balcony so I ended up with 3 phones needing replaced when they couldn't decide on 1. I was talking to ** at the time Shop HQ rep and asked all about their smart phones, and was told they had some that could be used with Verizon. I opted to look up some info on my own and everything she told me about how the phones operate and what determines whether they can be used seemed correct. I called back and my husband and I decided to order five total because we were at the point of wanting to not have the hassle any more. I ask many times to have it recorded that I was having problems and it may take longer than the 30 days. I was told that wouldn't be a problem but I may need to pay a restock fee.

I calling for a question I got for my ValuePay and the lady answer the call she need a customer services training. This people need to take customer services class. They don't treat the people with respect. I call 2 week ago the lady take my call. She only said "what is your account number?" Don't said good afternoon or something nice to the customer. I'm going to pay off my last payment in June. I going to cancel my account with Evine Live. My rate to this business is +++FFFFFFFFF.

We have purchased many items from Shop NBC especially Invicta watches for my husband. These watches are of high quality and a little pricey. We have always used the payment program which was set on monthly terms. I was very surprised when I placed a recent order and was denied the option for payment. When I called and spoke with a customer service rep they could not explain why and did not really care. This company Evine Live does not know what customer service consist of!!! This is one customer who will not be a returning customer!!!

This company is now Evine which is the worst shopping show ever. I liked Shop HQ and never had problems. This company has terrible customer service and it is very hard to talk to someone in the dept that you want. I am paying off the little balance that I have and then I am DONE... AWFUL COMPANY.

I received a bill and late fee for a purchase I had not made. I had paid my bill off in full two months prior. I called customer service about the mistake. It was extremely difficult to get an agent. When I did, the agent would agree, that I had no charge and then connect me with Synchrony Bank. Of course, they would transfer me back to Evine, because that was the amount they were told to charge. One customer service agent said he would call Synchrony Bank and clear the matter up. This never happened. It was like a Merry-Go-Round ride. Two weeks of this back and forth, and I was charged a second late fee. I called Evine back, and the agent was very uncooperative. I said I would pay whatever the amount and cut up my card. He did take off one of the late fees for the purchase I never made! I love many of Evine's products, but I do not intend to purchase anything else from them.

Do not order from EVINE Live. Been ordering for a while. All sudden cut off account for no reason. Pay on time. Called customer service. They couldn't give reason. Very rude. They didn't care. They said that I was disable vet. Me and my wife will never buy from them again. Vets are treated bad there.

Ordered a camera. Next day got an alert from Equifax that EVINE Live pulled my credit! I have ordered through Value Pay and ShopHQ numerous times in the past using my personal credit card and they have never pulled my credit. This company did so without my SSN, birthdate and most importantly, without my CONSENT. I am furious and I have filed a complaint with the CFPB already. Let the buyer beware!!! This is no longer ShopHQ!!

I purchased a faux leather jacket on 2/14/2015 and paid for expedited shipping only. I didn't receive it until March 2nd. Later I found out that my neighbor had taken the package that was left at my door to our leasing office as I was out of town. Once I tried on the jacket I discovered that 2 zipper pulls were broken. I called and got a shipping label, but decided to try to get the jacket fixed. When that didn't work, I shipped it back. Unfortunately, I was outside of the 30 day return policy & instead of replacing it, they sent me the defective jacket back. To add insult to injury, I wrote a review for the product and they have sent me message saying that it doesn't meet their guidelines and it will not be published. This seems highly suspicious. And as much as I love Pamela McCoy, I just don't think I should order from this company again.

I have purchased tons of merchandise from ShopHQ so we have been quite supportive of this business. Recently I purchased 3 leather jackets, which I had to return. I got no cooperation from them at all, regarding getting some credit or restitution. They fit really poorly and were very small, could not wear at all. I practically begged them to work with me in getting something resolved, with no luck. I have these jackets, can't wear, and am stuck with them. ShopHQ, Evine, as they are called now, was unwilling to meet me half way or even interested in keeping me as a customer; as I have been one for a very long time. I told them to remove me from their mailing and would not be shopping with them any longer. Evine was not even phased!! Don't shop there and stick with the good, honest, and appreciative ones, like QVC and HSN.. Their return policies are much more flexible, and they know how to treat their loyal, good customers!!

I purchased many items during the Xmas season and for the most part was very pleased. But I ordered two humidifiers and returned one within two weeks of receiving. I canceled online but they shipped and billed me anyway. I called and they claimed they'd make the adjustment if I'd just send it back with label address at my own expense. I returned and waited weeks for my account to be updated and my refund issued. Never happened. I called and by this time it was Evine (horrible) - they were no help. So basically they took me for over a hundred dollars and never acknowledged my return. I'll never spend money with Evine again. They are still billing me. I wish I could give them negative stars.

I purchased an NYC ll multi gemstone bracelet. At $700.00 I was content with the bracelet until I went to wear it and noticed one of the stones missing. I have had it for 3 months but didn't wear it at all for about the first month. It was my 26 wedding anniversary present, so I waited until almost the end of November to wear it and honestly have worn it about 4 times all together. When I called ShopHQ which is now under a new name all they kept saying it was over the 30 day return period. Which I stated, "I just want a replacement. I'll send the defective one back.."

I purchased a video camera on payments. It was a Christmas gift with guaranteed on time delivery. I checked my account it said product being processed and gave estimated delivery date. The next week I called customer service many times since it had not arrived. A few days before Christmas I got a letter saying they checked my credit and was not approved. I called them to ask who gave permission to check my credit. They tried to tell me I signed permission. But they couldn't explain how I did that without knowing I did. They were rude, unkind and uncompromising. All I got was Christmas without a present for my family. I never purchased anything from them again. Also I had previously bought a few things without my credit being checked.

FYI: ShopHQ has changed their name to EVINE. I tried repeatedly calling the Customer Service, at different times of day and different days of the week. It always says that they are experiencing a high volume of calls and to go to the website. All you can do is e-mail Customer Service (???)! I purchased shoes totaling $59.87 for my mother in a Nursing Home. They didn't fit.

I was a devoted customer of Shop HQ that went back to the days of Value Vision. I have spent thousands of $'s on mostly jewelry items. Only had one small problem when they sent the wrong item. It was corrected quickly. One day I purchased a ring from Shop NBC on value pay which totaled over $800. I received an empty mangled envelope from the post office saying it was received in this condition. I called Shop HQ and was treated as a liar almost a criminal. They made jump through hoops trying to get this rectified. The entire matter took months to resolve while the value pays continued hitting my credit card. I complied with all their demands but did not get it rectified until I complained to Citi Cards which straightened it out in days. I would not shop with Shop HQ again if they gave their stuff away.

I purchased an item in November as Christmas gift. I used the stretch pay offer and return date was extended to 31 January. Well the gift didn't go well so I returned it in mid January. Not only did they charge for return but also a restocking fee. Okay... they charged me three times for the same thing!!! Each flex payment was charged for return shipment. No resolution at all. After 6 years, I will no longer shop there.

I ordered sheets from shop HQ and got value plan to pay for them. In middle of paying for them, network changed name and claimed they did not receive payments. I gave authorization to take the money in a lump sum from my account. A month later, evine claimed I still owed money. Trying to be fair I authorized evine to take balance, and was charged another fee for doing so. Now evine has sent me a letter claiming to turn me over to collections for money they took from my account twice. I refuse to go there with them. My bank has it where they took the money. DO NOT ORDER FROM SHOPHQ NOW CALLED EVINE!!!!!! The name has changed but the game is the same! I wish I knew about this site before I shopped with ShopHQ/evine.

I bought an electronic toy for my son at Christmas. It broke after just a few times and I found the manufacturer provided no support. I contacted ShopNBC to help and was told I was out of luck. What an unprofessional operation.

All my items that I bought on value-pay showed as ONE invoice and ONE total at the time of ordering. However, my bank was billed one item at a time. The first one generated an overdraft fee. I still would have had ONE overdraft fee BUT I had one for EACH ITEM! BAD, BAD.

I ordered a set of sheets and a duvet cover. On the website they were pictured as being a royal purple. I was shocked to see the colors I got. The sheets were a wine color but showed deep purple on the website. The duvet cover was a very light, faded purple but showed a deep purple on the website. Very disappointed with this and feel it's false advertising! Goodbye ShopHQ, hello QVC!

In October they were having a sale of Waterford crystal and I purchased 6 items. This crystal is not cheap so I put it on flex pay.. I opened the boxes and peeked inside and everything seemed to be OK. I put some items away for my new house and others away for Christmas. The glass rose had arrived broken but I did not realize it until the recipient pulled the rose out of the foam. I did not take it out of the foam when it came, I just peeked inside. I was so embarrassed. I called Customer Service and explained it to them and they stated I should send it back with a letter and it would be the discretion of the returns department.

I do most of my shopping at night. You seem to have a VERY SERIOUS issue with your phone lines. I've called 5 to 6 times and get disconnected. Please fix your phones so I don't miss sale items or you don't lose a customer.

All of the products I ordered from ShopHQ came in damaged and/or defective. I flat refuse to pay shipping and handling to return these items. I paid the shipping and handling to have them shipped to me, the least they can do is pay to have them shipped back, however, when I contacted them about this, they were extremely rude and told me just to keep them.

The service was terrible. For a 49.00 dress they had me pay for 9.60 for over a year, and still paying. When I ask them about it, they can't give you any info about it, but they keep sending the bills and they don't know anything about it. And the people that supply the credit card don't speak English very well. They suck!!!!! Never again.

I placed an order for a mattress set on 1/16/2015. I have yet as of today 02/16/2015 receive my mattress. I received a call from FedEx stating they had my mattress in Newark. I had to call ShopHQ and advise them of this. They assured me that I would have my mattress or at least a call from shipping company. As of today nothing, I am pissed off. It's been way too long to wait for a mattress. These people are a complete joke. I have placed several calls to this company only to be told something to get me off the phone. At this point I just want a refund which will probably take months. Will never order anything else from them in life.

I have been a customer of the former ShopNBC and now, the Former ShopHQ (since they changed names again to Evine Live) for the past 8 years. I have purchased big ticket items from them in the form of Tiffany (style) lamps and furniture to jewelry, sheets, feather beds, coats, clothing etc.-you name it. I have never had a problem with the quality of the merchandise, return policies, shipping or billing until this past Christmas season. After ordering no less than $1,200.00 worth or merchandise, some on value pay and some paid for in full I was summarily cut-off from value pay after being told that my credit wasn't good enough for that service any longer. They cancelled an order I had placed for an Invicta watch with no notice whatsoever, never even offering me the option of keeping the order in tact and simply paying in full.

I have had problems with HQ when I return merchandise for reasons and find out they never received it. This has made me send anything back with a routing number so I have proof on the return. This last time it seemed like forever to hear by email that they had in fact gotten it. When I called, the customer service guy said had taken too long to be notified. I will never return anything back to them without a tracking number.

I bought my Paul Deasy bracelet and a stone came out. I called customer service and the girl said I could not get it fixed because I did not buy the warranty. I was not offered the warranty. Love the bracelet but cannot wear it. I am a very good Shophq and do not I should be treated like this. Thank you. I do not have my receipt. It has three large oblong beads, two smaller and three smaller beads

Okay so I ordered something about a month ago. It was under a "holiday return policy" which ends the 31st (Package must be postmarked). So I called the 27th to request a new invoice/shipping label (one did not come in the box). So they said they could not just email it to me and said they'd mail me one and still allow me to return because of the problem. Well 9 days later still no invoice or shipping label emailed and called today. Both reps said they would email me one but I couldn't return it anyway cause it was outside of the return time. I told them I talked with multiple people that said I would be fine and yet they're still not gonna let me return a $660 faulty item. This is ridiculous. I have a CC with them and a LOADED account. I use them all the time and I have already cancelled the credit card and returned. Everything else, I AM DONE.

I bought a Wilde Beast watch from them. What a piece of garbage - the band changed color and they would do nothing.

I have ordered Donna Salyers Faux Fur products from ShopHQ three times, including once a couple hours ago. They are upfront about how long it takes to ship, but it takes a ridiculously long time. Expect your product to stay "in process" for about a week, whereas on the manufacturer's website (Fabulous Furs), it will arrive to me within a few days. The two companies' warehouses are not that far apart at all. And the pricing is hit and miss. I got a coat that retails for $499 on the Fabulous Furs website for $65 on clearance here, but I also overpaid by $20 for a zippered Faux Fur Parka because I make minimum wage and have to use ValuePay for now. So in a nutshell: Shop around and use this site as a last resort.

Shop HQ cares nothing about its customers. On 11/8/14 I returned two orders purchased on shop HQ. I used the shop HQ return label provided. The return was mailed using the US Postal Service, for which I have a receipt and a tracking number! It cost $19.52 to mail the return package. The Postal Service never delivered the return package to shop HQ. I've called the Postal Service several times trying to track the package. I've called shop HQ customer service at least six times in the past two months, to no avail. No one from shop HQ is willing to assist me!

I purchased in good faith a TV that I saw on the ShopHQ television broadcast on January 3, 2015. I ordered it online and waited for a delivery date. It finally arrived on 1/23/15 as it was delayed from being shipped from the manufacturer's warehouse.