ShopHQ Reviews

Agreement to purchase Invicta watch by making payments every 30 days. EVINE took payments out after 27 days and refused to return the money and take the money out at the proper date and time. They violated California civil statutes for calculating time and did follow banking rules and time schedules for determining the actual transaction times and dates. Evine inserts its own corporate policies and guidelines as superior and controlling over federal banking laws and standards and over California law. If others have been affected by Evine's policies we can turn the lawsuit I will file next week into a class action so that everyone can recover monies that were illegally acquired through the unlawful conversion of customer assets.

I have ordered many products on their value pay. Never missed a single payment via PayPal thru either my CC or checking. About 2 yrs ago I owed my last payment for purchase, less the $20, and got removed from value pay. Called their customer service. The first person I spoke with, guy, very polite, but then transferred me to a lady... rude!!

I use to spend thousands on EVINE (I miss ShopHQ). Every time they offer a "Once Only" They bump up the shipping price to 7.00 for two products, one is 2oz the other 4oz. I Love watching Dimetri James and love his products but I'd rather go to his site or find a deal on eBay than give EVINE the business. The shipping on everything else is 4.99 (Which is enough) But they take the wind out of your sale. You are happy because you are getting a good deal and then they hit you with the shipping. They have no shipping specials like HSN. IF you pay the highest shipping the shipping is 1/2 for each additional product you purchase. I can deal with that.

I recently decided to purchase a couple of medium cost watches from Evine.com (the brand is irrelevant - they aren't the problem). And just like with other online/tv shopping services (QVC, HSN, etc. - who are NOT my problem either), they offer a payment process called "Value Pay". Simply put - pay for an item over 6 (or so) payments using your credit card. I've done this a couple of times, but not often - mostly for a big set of cookware, or something similar. And when I've done this, I noticed that they simply take your credit card and bill you each month till it is paid off. No problem.

I purchased two watches on 9/5/2015, and between the first 9/08 and second purchases being shipped, 9/10...both of my credit cards were stolen. One purchase cleared, the second was flagged as possible fraud. My AMEX card was declined, so I then gave EVINE my VISA... Today, 10/14 I received a call asking me to pay for the second watch. I said sure, send me a bill. I was told that they "don't do that, and they would send the bill to collection'". I don't take kindly to have my TWO card numbers stolen, then used the next day to the only vendor who had BOTH numbers. I also don't like being threatened by using a collection agency, rather than take my money in a way that's harder to pass on...

This was the review I left on the product I bought and they refused to post it saying it did not meet their guidelines. I know it says "use the product before leaving a review," but if you have a issue and call or write and they do not fix the issue then it needs to put reviewed. It says "you get the makeup bag with this purchased," they did not send me one. When I asked about it, I got a response that they only will send one if there are enough to go around, and if and when they get them in one would be put in my cart for free if there are enough to go around.

Evine is the worst service I've ever had. They mailed my merchandise to the wrong address when I called customer service. They were rude. They told me since I ordered online there's nothing they could do and that I would have to continue to pay for merchandise I don't have and if I didn't pay it they would send me to collections.

Saw a mattress on TV, called and the price shown was different from what the rep said was - they wanted more than advertised. She said she needed to see the recording and after the review she said the price was wrong and would adjust. I explained I wanted to pay in full but the rep said value pay can pay over time, no additional charge or no other info needed. On my credit file a few days later an inquiry was made by Evine. I called and was advised I needed to talk to the credit dept. I spoke to the credit dept Dan ** and he explained he needed to listen to the recording. I advised him I never asked for credit, never gave my social security number or authorized a credit check. I cancelled the order and was advised to call back in a few days.

I received an order from EVINE Live, but needed to return it because it did not fit properly. I returned it within a few days of receiving it and waited to be refunded on my credit card. Time passed, but no refund. I contacted Customer Service to seek assistance and provided all information, i.e. order number, date of return, etc. Customer Service has not been very helpful at all, except to tell me of my up-coming value payments and that there was no Smart Label included with the order, but that is how I returned it. I have been charged and am paying monthly value payments for an item I no longer have in my possession. So, I'm now out both the cost of the item and the item. More importantly, I received no satisfaction from Customer Service and I will never order from EVINE again.

On June 13, 2015 I ordered 6 clothing items - 5 on value pay, one paid in full. Seems the payments were $27.55 per month give or take a couple pennies. I had used my Father's debit card on my account. On July 20, 2015 he passed away. I went to the bank on August 4, 2015 and closed his account. I couldn't think of anything else that would be coming through that account. On August 30, 2015 I received a letter from Evine stating my value pays were behind. I called them at once and apologized for the oversight, asked for a pay off amount and sent them a check in the amount customer service told me. The check was cashed on 9/4/15.

My wife purchased a INVICTA watch, item number: 627-383 on 07/28/2015. The invoice date of item is: 07/29/2015. She received the watch on 08/03/2015. It was purchased as a gift. In the mean time, another INVICTA watch, item number: 630-545 with a free $89.00 slot dive case aired. She ordered that one as it was a much better buy. We packaged the first one up according to EVINE LIVES' instructions. It was post marked on 09/03/2015. Well lo and behold it was returned to us on 09/23/2015.

I placed several order from Evine Live, with the option of auto delivery. I returned everything (was not for me), WITH the stipulation that I wanted nothing more - cancel the auto delivery. They sent the next shipment - I cancel (once again) the auto delivery, and again returned everything (each time at my expense). Third time, received the auto delivery. Once again returned at my expense, called and said to cancel everything. Also each time I sent an email and cancelled online. TO NO AVAIL! On Friday, 9/15, I received a phone call from the credit card company saying that I had not paid my bill! To my surprise, since I hadn't kept anything, I didn't think I owed anything; plus I never got a statement!

I ordered over $500.00 in Skinn cosmetics in July. After almost 2 weeks the items STILL did not ship. After 4 calls, still nothing. Finally 3 weeks went by before products shipped. Customer Services said I could not cancel after the first 10 days, as the products were "in process." When they were "Shop NBC" and "Shop HQ", there was no problem. Now, again, I foolishly ordered and it has been a week with the items "in process." Tried to click onto Contact us and it puts me right back to their home page. I adore Skinn skin care but will have to find it elsewhere. Did find a bunch on Amazon. Will refuse the shipments when they come from EVINE. Until they lose enough business, they will do nothing but sell, collect and thumb noses at customers.

I ordered 3 items for my daughter's birthday; she didn't like them. Since it was slightly after the 30 day return date I called customer service and was told they would make an exception and let me return them. I waited 3 weeks for some kind of contact from the company then received a notice to pick up a package from UPS. It was my items. I called Evine again and was told I could return them again so I did and waited for reimbursement which never came. I called again and was told that although I returned 3 items I would only be reimbursed for 1... received another notice from UPS this week to pick up my package. Even without opening the package I knew it contained all 3 items.

Last night I was out wearing my ring and looked down to see that at some point the morganite stone had fallen out. We were so happy to find it after a long search. Now I'd like to have it fixed. Today Christine in Customer Service says there is no warranty and since my purchase date was 5 months ago I'm on my own. She suggested I check the NYC II website (?) to see if they can help me. What???? This ring has a 5 month lifespan? This is customer service? Chuck and his team has no responsibility? Evine has no responsibility? What a shame. I'm writing to warn you - buyer beware.

I bought two sweaters from this company and when I needed to return them I saw there was no smart label so I followed the instructions and sent by post office and the charge was eleven dollars. Why should I lose money because they never supplied the label. My charge would have been $6.99 with the label. Called customer service and was told that basically I was screwed. Now I know why I stopped shopping with this company. I thought that maybe the name change made a difference but I should have stuck with my gut feeling that they were the same rip off artist they always were.

Aside from the fact that they are constantly sending the wrong item and even when you call them to return it, they are always sold out by the time the transaction completes, I recently had a new experience that has made me decide to stop doing business with them. On Labor Day, there was a paint sprayer for sale offered on 6 ValuePays. I went to make the purchase online and the ValuePay was not available. So I called the ordering department and the operator (who was nice) explained ValuePay was suspended on my account. Now, having a substantial credit line with them that is always paid on time and usually in full or close to, I was surprised. She transferred me to a customer service rep who couldn't really answer my question. He acknowledged my account was healthy on all levels but he could not offer further assistance and told me I had to speak to the credit department, who was closed for the holiday.

Cook's companion cast aluminum ceramic nonstick flip pan - I ordered this pan three month ago for myself, my grandson in NY and price was $36. Now when I need to order again I see price $69.95. What happened? 3 month ago nobody wrote: sale, discount, promotion and etc. Please, respond me.

I ordered over $400 worth of clothes. The clothes did not fit except one dress. The shipment was on three ordered. I packaged my return, but my 8 1/2 month pregnant daughter-in-law's mother, was put in the hospital on Hospice. My husband and I drove her to the hospital everyday for a week. At the end of the week she passed away. After the funeral, I took the package to be mailed. At the time I mailed it, it was a few days after the 30 days. Without any call, my packaged with over $400 worth of clothing was returned to me. I called EVINE'S CORPORATE OFFICE! I explained the situation and I was told by a supervisor that they didn't care what the problem was, after 30 days no returns.

I ordered a mattress pad from Evine and noticed as soon as I clicked "buy" that the length would be too short. I tried to cancel the order but was not able to do so. No problem.. I would just wait for the item to arrive and return it for the proper size. If you look on their website.. the only review for item # 451-280 (Body Solutions 2" Gel Memory Foam Mattress Topper w/ 300TC Cotton Cover) is by me. I was happy with the product. I simply needed a different size.

1st I bought a $700 dollar Pentax Camera. Never took a good picture, even with several sets of brand new batteries. That camera was defective. I let the statute of limitations pass for the return. What a waste of money. I said maybe that was just a fluke. Years later I ordered a mini drone for about $40, I believe. I heard rattling in the controller. Needless to say, that didn't work. I returned it promptly & they gave me a refund. So, the other day I see a nice deal on a decent sized & quality looking drone that glowed in the dark. I put brand new batteries in the controller, turn it on to try to sync it & I got nothing! No power, no antenna symbol, no beep, as per the instructions. Once again they have mailed me something that does not work!... smh. In my opinion this company must be selling improperly refurbished garbage to people on a regular basis (allegedly).

The old saying "you get what you pay for" is right on. I've ordered several items from Evine; the first was an enameled cookware item that chipped after the second use (too heavy and expensive to send back). The second was multiple sheet sets... none fit well, hems poorly sown, etc. Evine can't hold a candle to QVC or HSN. The set presentation on air is shoddy looking, the hosts and models not a great representation of quality products. Very disappointed because I was really looking forward to a third quality home shopping network.

I had a problem with the bank I was using so I closed my account. I notified everyone I had an account with to delete my card and not try to get payment with the old card. Also that as soon as I could (I'm disabled) I was going to a different bank and would call with the new info. Nobody bothered me but Evine. I only owed $61 and the way they acted you would have thought I owed a huge amount. Not only did I get emails but they called several times a day. If I didn't answer they called my fiancee. His name is not on my account and I don't know how they got his #.

I've been reading the reviews about Evine Live Credit and I am somewhat dismayed. I was recently approved for this line of credit but I haven't used it yet. In the past I have used my Visa Debit card to make "easy pays" and never had a problem with ShopHQ or Evine. But it seems this Evine Live is a whole new ball park to play in and I am suspicious. I've even returned items or exchanged them and had no trouble at all. So why is it a different experience between personal Debit card or Evine Live card? A bank is a bank. Right?

Was on the phone for almost 1 1/2 hours. Customer service switched me back and forth with Synchrony bank 6 times. Overcharged me on my monthly statement (charged me double payments for the month of August because it has 31 days)??? EVINE tells me it's the banks fault and the bank tells me it's Evine's mistake and neither one can give you an answer as to what is happening. So sad that these companies hire all these people with no problem solving skills or common sense. If you tell me I will make 6 payments of 25.00, that I expect. My payment for August was due on the 10th, so for September I had to pay 2 payments by September 10th because August has 31 days!!! WORST CUSTOMER SERVICE EVER.

I order clothing item, which was received on JULY 6, 2015. Item did not meet my satisfaction - as per their return policy "If any item received from EVINE Live does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item." Note: it says RETURN within that period, not received by company within that time period. Item was returned August 3; even by new math, July 6 to August 3 is 28 days!! This evening UPS knocked on my door, requesting signature on a package. It was the item returned to me stating it exceeded their 30-day return policy! This company is really UNETHICAL - steer clear!!!

This company had my correct phone number on file. When they used the wrong credit card and the payment didn't go through, they turned over for collection, giving the wrong phone number. When I received a letter concerning this, I called right away to sort this out properly. I ended up talking to 9 people, including supervisors and managers. They clearly did not know what to do and tried to make everything my fault. They would not take any responsibility for their actions. Bad company ethically with whom to do business, particularly Kathy, Badge # **.

The world's worst customer service by both Evine & Digital 2. Bought the phone in February. Worked great unfortunately the volume button became detached from the phone. Called July 2nd to Evine who told me to contact Digital 2 as my phone was out of their warranty. Phoned them. They said I need to log a claim on their website. Did this heard nothing, did it again and again and again heard nothing. Called Evine. They said nothing they could do however they will contact Digital 2 on my behalf. Called me back & said I had opened too many tickets. I told them "had I had a reply I would only have opened one."

Never had a problem with Evine or Invicta. Great watches, never had a problem with sending watches back. On two occasions I sent watches for repair, and received them back in a timely manner. I have bought at watches now and love everyone.

I ordered a Samsung TV on 8 Aug 2015. The people on the show touted the Square Trade extended warranty was in addition to the 2 year manufacturer's warranty which would mean I had a 5 year warranty. When I received the warranty info from Square Trade, they said the warranty was not in addition but was concurrent with what the sales people said. I called Evine twice and they said no - it was in addition. When Square Trade called them and told them this was not the case, Evine changed their tune and said it was never in addition but concurrent. Not one time did Evine try to make this right with me. What Evine did was false advertising plain and simple. I am cancelling my order. This is very disappointing as I was really looking forward to getting this TV. By the way, I found the same TV online for $570.00 less with no tax and a 5 year warranty to $299.00. If Evine does not attempt to make this right I will NEVER order from them again.

Returned 312.00 worth of jewelry. Their first excuse was that I said I did not use the self addressed label. Then they stated that I did not return the notarized letter, that they made me obtain, in time and I passed the 30 day return policy. I returned my items in plenty of time. When I called in January to see if they received my package the "Customer Claims" kept telling me that it would take months for them to get through the holiday returns. I would like to think that they were more honest and truly valued their customers. The awful truth is they don't. I will take solace in the fact that they will be in bankruptcy soon. Also in the fact that these incredibly unhelpful "customer service representatives" will soon be out of work.

I purchased a Simmons Beautyrest mattress on 5/23/15. Part of the item description included a 69 Day Comfort Guarantee. On July 14th I contacted EVINE Live to request coverage under the guarantee. No such luck. Long story short is that EVINE is asserting that the 60 Day Comfort Guarantee was a typo and therefore will not honor the policy. The CSR handling my BBB complaint then pointed me to the "Terms of Use" agreement which states that EVINE can change whatever they want without prior notice. How convenient for them.

I bought a tablet and insurance on it. It broke before a year. I call, no problem. EVINE sends me to, by phone, to company that makes it. They gave me such runaround for months. I tell Evine this, I'm told they'll help me with them. We even did a 3-way call. I got no help from that company. So Evine sends me to their ins. co. They say they will help me get this taken care of. I was told that at least 10 times. I sent copies of my receipt, at least 15 times to everyone. But no one ever got them. I also mailed copies to Evine, but they never got them. Over and over, I heard this. Everyone I talked to or emailed, was getting this taken care of. But I'd never hear from them again. This has gone on for months.

Well, first off I would like to caution all who buy with the 6 easy pays be careful. Talk to Supervisor at Bank about us putting $800.00 payment towards TV we purchased thru Evine. If I hadn't worked as a Supervisor for an INSURANCE COMPANY and dealt with all aspects of the business I would of been screaming at the Bank & Evine. First, I got a Foreign speaking rep, insisted he switch me to a CSR in the STATES that speaks English.

Bought a Todd English Grill Pan. Works great, however, color came off bottom after 3 weeks. Was told had to call the manufacturer. They claimed no Pans in stock for 30 days, then would replace. 45 days later, no word. Called Evine. They said would get back, never did. When I contacted them, they now says, "waiting to hear from Manufacturer." Will go back to QVC and HSN.

I started my ShopHQ card in December, ran up a $400.00 bill for Christmas shopping. And to date paid a total of $687.50, and I still have a balance of over $218.00. Now why is that? I called Evine and they kept transferring me to different customer reps. Then the last one sent me to Synchrony Bank. That lady did not speak English. She finally hung up on me. I'm just trying to find out why my account has not been paid in full yet. No answers at this time. If you do buy from Evine, DO NOT GO ON AUTO PAY. I feel this is why I'm being charged 2x for my purchases.

Put a down payment of 252.00$ on a 55" Hisense ultra hd. Total price was like, 952. I will then pay for payments of 166. I received TV by may 25, 2015. TV was taken out the box and looked fine. After hookup, turned on TV and it had nothing but color lines and internal crack marks all over the screen. Called the EVINE people and cancel the order and they picked it up about 2 weeks later.

It left me no choice but to generate this email to your customer service department. In reference to the above order with three items in one box, however, there was no INVOICE enclosed. I called customer service and explained that no invoice was enclosed in the box and I wanted to return one of the items (310-640). I asked for the invoice and SMART label to be sent to my email address. I also explained that I was going to the Post Office and it closes at 5:00 p.m. I received the email with the invoice but no SMART label.

I recently found out that EVINE Live performed hard credit checks when I purchased watches online on a value pay. I tried contacting the company and spoke with several people in the credit department who are unapologetic. To be fair there is a hyperlink for terms of value pay the seventh or eighth pull it down list that Evine Live may perform a credit check and that all that you pay are at their discretion. What they don't tell you is that they are potentially damaging your credit rating for a watch and a $12.09 a month payment. It's unfathomable that a company would perform a credit check for simple merchandise such as this and proudly defend their policy by stating that they don't need your security number to perform a credit check if you want that you pay they just use your name and telephone number and address.

Purchased a dress 3 wks prior to an event. Never received. Was told there was "a problem in the warehouse and the dress had not been shipped." I cancelled the order and was told the next day the item shipped. DON'T BUY FROM EVINE! CUST SERVICE RUDE!

I bought a TV using the value pay option over the phone. Shortly after got an email saying my order has been processed and was given an order #. I would say about 2 hours later I get another email informing me that my order has been cancelled due to my credit score. I was unaware that they would pull my credit seeing as I never gave my consent and since I wasn't applying for an Evine credit card I'm not sure why they needed to in the first place. I would like to say that I have ordered big ticket items from QVC and HSN using the easy pay/value pay option and never had a problem ordering or with keeping up payments. I decided to try Evine because they had better prices but it was obviously a mistake. Will NOT be shopping here again and DO NOT recommend them to anyone.

First off, I was able to order just as I always have, online. Problem with Evine is, they do not send any emails confirming your order has been made, nor any email stating tracking info. Then, there are NO options to speak with a LIVE customer service person but only an almost useless computer prompter with very limited ability. I ordered a Russian Diver I wanted for a very specific event. I saw Evine had an expedited shipping option and for $26.95, I took them up on it so I could have the watch on the 8th since it stated I would have it on the 7th.

November 3, 2014 I purchased the Waterford 2015 Snowglobe from ShopHQ at 800-676-5523. It was suppose to all be charged from my account at that time. I did not want the value pay option. I expected just one charge to be made on my credit card. While I was on the phone ordering the Snowglobe, they tried to sell me Shoppersadvantage.com. This is a rip-off 2-part company that Evine is connected with that sends you coupons. Most of the coupons even look like they would be impossible to use. I told them several times that I was not interested in the Shoppersadvantage.com. They said that I would have to cancel it then and I told them again NOT to send this and not to sign me up for it. After the Snowglobe came, I received mailings from Shoppersadvantage.com with the coupons in them.

I ordered clothing for my daughters which do not live in same household. Once they saw the clothing it was not to their liking. I tried to return the items & Evine will not accept them due to their 30 day return policy. However I called customer service & the lady accused me of lying about why I returned the items & said I should have read the 30 day return policy. She said I will not be receiving a refund & if I refuse the signature required returned package, Evine will keep the merchandise. Either Evine's customer service lady didn't know what she was talking about or Evine is not a company to be doing business with. This is a lesson learned for me. I will not be buying anything else from EVINE.

JTV stole out of my Wells Fargo visa $689.47 all in 2 days time at different times of the days and different amounts on the 8-18-2014 and 8-19-2014.. I was looking for a shopping channel.. an honest one. I got in contact with Evine. I only buy jewelry.. and told them what had happen to me with JTV. I had a new card a platinum visa.... In so many words Evine customer service let me know that the same thing that happen to me on JTV can happen at Evine... That told me to stay away from Evine and warn other customers or new customers to stay away from Evine, another corrupt shopping channel.

I ordered a refurbished 32" tv. It was delivered to my old work location, but I was relocated over the last two weeks. The screen is broken. Request a return tag & was told one was emailed. Got a car, loaded item, went to print out tag, NOTHING was sent. Called customer service again, this time they told me they didn't issue return tags and I would have to wait for a pickup. Take off from work to return a tv? I don't think so. Again, got some to email a return tag to be ready in 10-15 minutes. Waited 30 minutes, still nothing. Now I have to drive back home, take out tv, return the car and pay for another car shared another time to try and return this before another payment comes out! I am done with these people. So much better when it was ShopNBC.

I ordered a dress and I absolutely loved it. I didn't wear it right away when I purchased it. I received it on May 5, 2015. I wore It about two weeks later. The first time I wore it, it separated from the seams. In another spot it unraveled and tore. Due to my family moving I was unable to phone into Evine right away. I did so on June 16. I was told that the dress was over the return limited. Basically sorry about my luck. All I wanted was to exchange the dress. It is still being auto deducted from my account. I don't feel Evine cares about customer satisfaction or keeping them!!! Qvc is the shopping network for me!!!

I missed a payment while I was relocating my family. After making a payment and speaking to EVINE Live Customer Service to explain I was credited late payment fees and my payment was applied. I was unable to locate my card number to provide to Synchrony Bank and requested a replacement card to resolve any issues. All payments have been made after the incident and the account is still current. However, Synchrony Bank was requesting I make another payment with another form of payment instead of waiting for a replacement card. I continued making payments online and the payments are completed and withdrawn from checking account, but nothing is applied towards my total amount due with Synchrony back and collections is wanting duplicate payments to resolve. I have been with EVINE Live (ShopNBC) for years but after this experience I can't imagine myself doing business with them in the future.

Bought a dress from EVINE. Cost of shipping was $2.99. I returned the dress because it was too big. Evine gouged me for $9.58 because I used their, "smart shipping label"??? How could it cost more if original shipping was $2.99??? I requested a correction refund and they told me I used the smart label. Why do they have the smart label if they are going to charge so much. I posted feedback and they removed it because they don't want the public to know they are gouging the customer. I closed the account and advise everyone not to shop there. They are not QVC or HSN, NO CUSTOMER SERVICE.

I have had no problem with Evine Live until I got involved with what they and others call easy pay. I never really thought to study what easy pay options were. In my 68 years I have done business with so many companies as most people. Then easy pay came along. They never ask if you understand the billing process completely. I just trusted them. I know it is my fault. All I can say now is do not use it, because if anything financial changes in your life it is almost impossible to work with them. The verdict is still out as of today, I am having a hard time making arrangements to pay them.. Easy pay is talked about hundreds of times during their shows. They make it sound so very easy, as I have heard if it sounds too easy something is wrong.. Well something is wrong. Call me trying to work it out...

Over the past year or so I have ordered many things from Evine.com, also known as SHOPHQ. Always used the same billing and mailing address for my orders. On June 6-7, 2015 I placed several orders. The money was taken out of my banking account like always. When I received an email about my order being shipped out, I noticed they has the wrong delivery address.

I called EVINE Live on March 2, 2015 to close my account with this horrible company. I specifically asked the rep to give me my entire balance due because I want to close my account. Before this incident I ordered items for my family for Christmas to be delivered before Christmas to my Mother's house in Brooklyn. I was promised delivery on Christmas Eve, the items never arrived. I wanted to have those items to give to my family on Christmas Day, NOT. The items came a week after the New Year 2015 and here is the sad part, the items I ordered that was sent to me were the wrong items. I had to send them back, the 2nd order sent to me was also wrong!!! Are you kidding me!!! What a mess. I closed my account and I thought it was paid off. I paid what I owed. Not. Now I am getting calls from a collection agency telling me I still owe EVINE Live. What a Big Mess. And now I am fighting to get my good Credit restored.

Quick changes are needed right now. If not I bet it all this company will go south. Picked up (15) items by payment plan. For most of said items keep in mind I never paid late for any payment due. I was sold a watch at a low low price paid reqd payment and tax and s&h. After six days watch was not shipped then they cancelled my order. Customer service could not find out why - I was switched over to their credit dept. said "Too bad I guess better luck with next order" - still no answer. However if I pay my full bal. in full will ship item at the off sale price. Wow no way. I will ship back all I can. Goodbye and good night, Evine.

I paid all my "Value Pays" yet got a collection call for one. Difficult getting any customer service agent to answer phone. Account online showed all paid in full. Evine agent confirmed I was fully paid, transferred me to the "contract collections" division who were rude, confused - WHAT A MESS!! Was happy with Shop HQ and Shop NBC. Will not do any more business with EVINE Live.

I have had the same issue with the ValuePay when I ordered a Note 4 from EVINE Live. When I ordered my Note I sent it back. I reordered a few days later and was told that I exceeded my credit limit. When I called customer service I was told that a credit report had been obtained. I asked how that could be since this was ValuePay and I didn't authorize one. They just said that was how it works even though I was using my bank card. I don't understand. How they can do this without permission but they do. I love my phone but would recommend that if you order any large ticket item from EVINE that you do it by phone and ask questions in order to know what to expect so there will be no surprises!

I ordered a laptop on the 14th of May. Kept checking everyday for shipping details... Never came. Woke up the morning of the 19th to an EMAIL that my order has been cancelled because they overbooked the product. Wth? Ok so, fine, I'll order another one. I order another one on the 19th, a better one... It's now the 2nd of June and it hasn't shipped yet. I have called at least 10 times and keep getting the responses that they to get direct warehouse, got the new order confused with the cancelled one, and overlooked the new one. Ok, so I request they send an email to ask to ship asap. That was on the 23rd, 24th, 25th, 26th, 27th (May). My last call (28th of May) I was told they were very busy because of the holiday weekend and to expect shipping in 2-3 day, plus they refund shipping and gave me a 15 credit to the account. I don't want to buy anything from these **. I want my frigging laptop. They obviously carded my credit card already!

I ordered some dresses from them in May of 2015. They do value payments on them like I wanted but then they send a letter saying I didn't qualify for value pay. I say ok but then they send the items anyway so I call them to see if I'm allowed to order under their flex plan. They say no because of a credit issue. I told them that's sad.

I was having trouble last year getting Verizon and the insurance company to decide who was responsible for replacing my son's phone. In the meantime another child dropped theirs in the toilet and over a balcony so I ended up with 3 phones needing replaced when they couldn't decide on 1. I was talking to ** at the time Shop HQ rep and asked all about their smart phones, and was told they had some that could be used with Verizon. I opted to look up some info on my own and everything she told me about how the phones operate and what determines whether they can be used seemed correct. I called back and my husband and I decided to order five total because we were at the point of wanting to not have the hassle any more. I ask many times to have it recorded that I was having problems and it may take longer than the 30 days. I was told that wouldn't be a problem but I may need to pay a restock fee.

I calling for a question I got for my ValuePay and the lady answer the call she need a customer services training. This people need to take customer services class. They don't treat the people with respect. I call 2 week ago the lady take my call. She only said "what is your account number?" Don't said good afternoon or something nice to the customer. I'm going to pay off my last payment in June. I going to cancel my account with Evine Live. My rate to this business is +++FFFFFFFFF.

We have purchased many items from Shop NBC especially Invicta watches for my husband. These watches are of high quality and a little pricey. We have always used the payment program which was set on monthly terms. I was very surprised when I placed a recent order and was denied the option for payment. When I called and spoke with a customer service rep they could not explain why and did not really care. This company Evine Live does not know what customer service consist of!!! This is one customer who will not be a returning customer!!!

This company is now Evine which is the worst shopping show ever. I liked Shop HQ and never had problems. This company has terrible customer service and it is very hard to talk to someone in the dept that you want. I am paying off the little balance that I have and then I am DONE... AWFUL COMPANY.

I received a bill and late fee for a purchase I had not made. I had paid my bill off in full two months prior. I called customer service about the mistake. It was extremely difficult to get an agent. When I did, the agent would agree, that I had no charge and then connect me with Synchrony Bank. Of course, they would transfer me back to Evine, because that was the amount they were told to charge. One customer service agent said he would call Synchrony Bank and clear the matter up. This never happened. It was like a Merry-Go-Round ride. Two weeks of this back and forth, and I was charged a second late fee. I called Evine back, and the agent was very uncooperative. I said I would pay whatever the amount and cut up my card. He did take off one of the late fees for the purchase I never made! I love many of Evine's products, but I do not intend to purchase anything else from them.

Do not order from EVINE Live. Been ordering for a while. All sudden cut off account for no reason. Pay on time. Called customer service. They couldn't give reason. Very rude. They didn't care. They said that I was disable vet. Me and my wife will never buy from them again. Vets are treated bad there.

Ordered a camera. Next day got an alert from Equifax that EVINE Live pulled my credit! I have ordered through Value Pay and ShopHQ numerous times in the past using my personal credit card and they have never pulled my credit. This company did so without my SSN, birthdate and most importantly, without my CONSENT. I am furious and I have filed a complaint with the CFPB already. Let the buyer beware!!! This is no longer ShopHQ!!

I purchased a faux leather jacket on 2/14/2015 and paid for expedited shipping only. I didn't receive it until March 2nd. Later I found out that my neighbor had taken the package that was left at my door to our leasing office as I was out of town. Once I tried on the jacket I discovered that 2 zipper pulls were broken. I called and got a shipping label, but decided to try to get the jacket fixed. When that didn't work, I shipped it back. Unfortunately, I was outside of the 30 day return policy & instead of replacing it, they sent me the defective jacket back. To add insult to injury, I wrote a review for the product and they have sent me message saying that it doesn't meet their guidelines and it will not be published. This seems highly suspicious. And as much as I love Pamela McCoy, I just don't think I should order from this company again.

I have purchased tons of merchandise from ShopHQ so we have been quite supportive of this business. Recently I purchased 3 leather jackets, which I had to return. I got no cooperation from them at all, regarding getting some credit or restitution. They fit really poorly and were very small, could not wear at all. I practically begged them to work with me in getting something resolved, with no luck. I have these jackets, can't wear, and am stuck with them. ShopHQ, Evine, as they are called now, was unwilling to meet me half way or even interested in keeping me as a customer; as I have been one for a very long time. I told them to remove me from their mailing and would not be shopping with them any longer. Evine was not even phased!! Don't shop there and stick with the good, honest, and appreciative ones, like QVC and HSN.. Their return policies are much more flexible, and they know how to treat their loyal, good customers!!

I purchased many items during the Xmas season and for the most part was very pleased. But I ordered two humidifiers and returned one within two weeks of receiving. I canceled online but they shipped and billed me anyway. I called and they claimed they'd make the adjustment if I'd just send it back with label address at my own expense. I returned and waited weeks for my account to be updated and my refund issued. Never happened. I called and by this time it was Evine (horrible) - they were no help. So basically they took me for over a hundred dollars and never acknowledged my return. I'll never spend money with Evine again. They are still billing me. I wish I could give them negative stars.

I purchased an NYC ll multi gemstone bracelet. At $700.00 I was content with the bracelet until I went to wear it and noticed one of the stones missing. I have had it for 3 months but didn't wear it at all for about the first month. It was my 26 wedding anniversary present, so I waited until almost the end of November to wear it and honestly have worn it about 4 times all together. When I called ShopHQ which is now under a new name all they kept saying it was over the 30 day return period. Which I stated, "I just want a replacement. I'll send the defective one back.."

I purchased a video camera on payments. It was a Christmas gift with guaranteed on time delivery. I checked my account it said product being processed and gave estimated delivery date. The next week I called customer service many times since it had not arrived. A few days before Christmas I got a letter saying they checked my credit and was not approved. I called them to ask who gave permission to check my credit. They tried to tell me I signed permission. But they couldn't explain how I did that without knowing I did. They were rude, unkind and uncompromising. All I got was Christmas without a present for my family. I never purchased anything from them again. Also I had previously bought a few things without my credit being checked.

FYI: ShopHQ has changed their name to EVINE. I tried repeatedly calling the Customer Service, at different times of day and different days of the week. It always says that they are experiencing a high volume of calls and to go to the website. All you can do is e-mail Customer Service (???)! I purchased shoes totaling $59.87 for my mother in a Nursing Home. They didn't fit.

I was a devoted customer of Shop HQ that went back to the days of Value Vision. I have spent thousands of $'s on mostly jewelry items. Only had one small problem when they sent the wrong item. It was corrected quickly. One day I purchased a ring from Shop NBC on value pay which totaled over $800. I received an empty mangled envelope from the post office saying it was received in this condition. I called Shop HQ and was treated as a liar almost a criminal. They made jump through hoops trying to get this rectified. The entire matter took months to resolve while the value pays continued hitting my credit card. I complied with all their demands but did not get it rectified until I complained to Citi Cards which straightened it out in days. I would not shop with Shop HQ again if they gave their stuff away.

I purchased an item in November as Christmas gift. I used the stretch pay offer and return date was extended to 31 January. Well the gift didn't go well so I returned it in mid January. Not only did they charge for return but also a restocking fee. Okay... they charged me three times for the same thing!!! Each flex payment was charged for return shipment. No resolution at all. After 6 years, I will no longer shop there.

I ordered sheets from shop HQ and got value plan to pay for them. In middle of paying for them, network changed name and claimed they did not receive payments. I gave authorization to take the money in a lump sum from my account. A month later, evine claimed I still owed money. Trying to be fair I authorized evine to take balance, and was charged another fee for doing so. Now evine has sent me a letter claiming to turn me over to collections for money they took from my account twice. I refuse to go there with them. My bank has it where they took the money. DO NOT ORDER FROM SHOPHQ NOW CALLED EVINE!!!!!! The name has changed but the game is the same! I wish I knew about this site before I shopped with ShopHQ/evine.

I bought an electronic toy for my son at Christmas. It broke after just a few times and I found the manufacturer provided no support. I contacted ShopNBC to help and was told I was out of luck. What an unprofessional operation.

All my items that I bought on value-pay showed as ONE invoice and ONE total at the time of ordering. However, my bank was billed one item at a time. The first one generated an overdraft fee. I still would have had ONE overdraft fee BUT I had one for EACH ITEM! BAD, BAD.

I ordered a set of sheets and a duvet cover. On the website they were pictured as being a royal purple. I was shocked to see the colors I got. The sheets were a wine color but showed deep purple on the website. The duvet cover was a very light, faded purple but showed a deep purple on the website. Very disappointed with this and feel it's false advertising! Goodbye ShopHQ, hello QVC!

In October they were having a sale of Waterford crystal and I purchased 6 items. This crystal is not cheap so I put it on flex pay.. I opened the boxes and peeked inside and everything seemed to be OK. I put some items away for my new house and others away for Christmas. The glass rose had arrived broken but I did not realize it until the recipient pulled the rose out of the foam. I did not take it out of the foam when it came, I just peeked inside. I was so embarrassed. I called Customer Service and explained it to them and they stated I should send it back with a letter and it would be the discretion of the returns department.

I do most of my shopping at night. You seem to have a VERY SERIOUS issue with your phone lines. I've called 5 to 6 times and get disconnected. Please fix your phones so I don't miss sale items or you don't lose a customer.

All of the products I ordered from ShopHQ came in damaged and/or defective. I flat refuse to pay shipping and handling to return these items. I paid the shipping and handling to have them shipped to me, the least they can do is pay to have them shipped back, however, when I contacted them about this, they were extremely rude and told me just to keep them.

The service was terrible. For a 49.00 dress they had me pay for 9.60 for over a year, and still paying. When I ask them about it, they can't give you any info about it, but they keep sending the bills and they don't know anything about it. And the people that supply the credit card don't speak English very well. They suck!!!!! Never again.

I placed an order for a mattress set on 1/16/2015. I have yet as of today 02/16/2015 receive my mattress. I received a call from FedEx stating they had my mattress in Newark. I had to call ShopHQ and advise them of this. They assured me that I would have my mattress or at least a call from shipping company. As of today nothing, I am pissed off. It's been way too long to wait for a mattress. These people are a complete joke. I have placed several calls to this company only to be told something to get me off the phone. At this point I just want a refund which will probably take months. Will never order anything else from them in life.

I have been a customer of the former ShopNBC and now, the Former ShopHQ (since they changed names again to Evine Live) for the past 8 years. I have purchased big ticket items from them in the form of Tiffany (style) lamps and furniture to jewelry, sheets, feather beds, coats, clothing etc.-you name it. I have never had a problem with the quality of the merchandise, return policies, shipping or billing until this past Christmas season. After ordering no less than $1,200.00 worth or merchandise, some on value pay and some paid for in full I was summarily cut-off from value pay after being told that my credit wasn't good enough for that service any longer. They cancelled an order I had placed for an Invicta watch with no notice whatsoever, never even offering me the option of keeping the order in tact and simply paying in full.

I have had problems with HQ when I return merchandise for reasons and find out they never received it. This has made me send anything back with a routing number so I have proof on the return. This last time it seemed like forever to hear by email that they had in fact gotten it. When I called, the customer service guy said had taken too long to be notified. I will never return anything back to them without a tracking number.

I bought my Paul Deasy bracelet and a stone came out. I called customer service and the girl said I could not get it fixed because I did not buy the warranty. I was not offered the warranty. Love the bracelet but cannot wear it. I am a very good Shophq and do not I should be treated like this. Thank you. I do not have my receipt. It has three large oblong beads, two smaller and three smaller beads

Okay so I ordered something about a month ago. It was under a "holiday return policy" which ends the 31st (Package must be postmarked). So I called the 27th to request a new invoice/shipping label (one did not come in the box). So they said they could not just email it to me and said they'd mail me one and still allow me to return because of the problem. Well 9 days later still no invoice or shipping label emailed and called today. Both reps said they would email me one but I couldn't return it anyway cause it was outside of the return time. I told them I talked with multiple people that said I would be fine and yet they're still not gonna let me return a $660 faulty item. This is ridiculous. I have a CC with them and a LOADED account. I use them all the time and I have already cancelled the credit card and returned. Everything else, I AM DONE.

I bought a Wilde Beast watch from them. What a piece of garbage - the band changed color and they would do nothing.

I have ordered Donna Salyers Faux Fur products from ShopHQ three times, including once a couple hours ago. They are upfront about how long it takes to ship, but it takes a ridiculously long time. Expect your product to stay "in process" for about a week, whereas on the manufacturer's website (Fabulous Furs), it will arrive to me within a few days. The two companies' warehouses are not that far apart at all. And the pricing is hit and miss. I got a coat that retails for $499 on the Fabulous Furs website for $65 on clearance here, but I also overpaid by $20 for a zippered Faux Fur Parka because I make minimum wage and have to use ValuePay for now. So in a nutshell: Shop around and use this site as a last resort.

Shop HQ cares nothing about its customers. On 11/8/14 I returned two orders purchased on shop HQ. I used the shop HQ return label provided. The return was mailed using the US Postal Service, for which I have a receipt and a tracking number! It cost $19.52 to mail the return package. The Postal Service never delivered the return package to shop HQ. I've called the Postal Service several times trying to track the package. I've called shop HQ customer service at least six times in the past two months, to no avail. No one from shop HQ is willing to assist me!

I purchased in good faith a TV that I saw on the ShopHQ television broadcast on January 3, 2015. I ordered it online and waited for a delivery date. It finally arrived on 1/23/15 as it was delayed from being shipped from the manufacturer's warehouse.

I've been shopping with shophq for about 5 years now and I can't say enough about them. Customer service is great, ordering an item is easy, items are just as they were presented on tv, and shipping is fast. I RECOMMEND this shopping network to everyone who is looking for quality at an affordable price. Believe me when I say, you'll be glad you chose shophq as your go to shopping place. I know I am and couldn't be happier!!

I purchased a Patricia Nash handbag as a gift to my Mom for Christmas. Upon receipt and inspection, hair was found in the bag. DISGUSTING! I called ShopHQ to remedy this issue before the holiday. They will not cross ship, are inflexible regarding when returned merchandise is received thus reshipped, but eager to take a customer's money without offering some mutually agreeable remedy in the meantime. After waiting 3 weeks (no credit issued for the first used bag yet), I called and was finally shipped another handbag and swipe to my credit card. It was received 1/9/15 and, upon inspection, again, ShopHQ shipped yet another used bag!!! I found $ .21 in the outside slip pocket. Really?!?

I ordered a 55" JVC on 12/12/14 as a Christmas gift for my wife. On 12/16 I was advised it was shipped & would arrive 12/23. I intentionally stayed home all day awaiting delivery even though I had tons of holiday errands to run! Alas, at 6:30 pm I realized no delivery was coming! Nor, did it arrive on the 24th! On the 26th after not hearing from the shipper, or ShopHQ I decided to call ShopHQ. I was told adamantly by a "Supervisor" that they would call the shipper first thing Monday morning 12/29 to find out what the problem was and escalate the shipment! At 4:30 pm Monday 12/29 I still hadn't received a call back from ShopHQ or the shipper. I called back to try to speak to a supervisor to find out what the situation or status was. I was told the supervisors were too busy & I could only go to a voicemail & they would get back to me back in 3 to 5 days!

I ordered and to my surprise I got a set of 5 "trial size" Clinique products. Shop HQ charged me $62 + shipping. When my order arrived I was astounded to see that the items were packaged by Clinique with the words "Free Gift" on their box. This means that Shop HQ bought FREE GIFTS from Clinique...and sold them to me at a ridiculous profit. I'm sending the "free gift" right back to them (btw: no return label was included with my delivery. I sat on hold for 1 hour with horrible Customer Service to have one sent to me). I'M DONE with Shop HQ. Quality, selection and service has declined since their switch from "Shop NBC". If I were NBC, I wouldn't want my name associated with this company either. NO MORE SHOPPING WITH SHOP HQ.

ShopHQ had aired that the Hercules helicopters was guaranteed to be here by Xmas. So we bought 4 of them, we got two yesterday. We will get one today. And the other won't make it at all because they said we will have to reorder. Now we have to return all of them so we're not in fair to the children this Xmas. They said they can't do anything. So the guarantee was false advertisement. Because there is no compensation or even effort to compensate for their error. They ruin Xmas and don't even care.

When advertising or attempting to sell a product, all information about the product should be disclosed! Cozelle Microfiber Sheets: Worst sheets I have ever purchased. Colors are great. Stitching is less than adequate (very poor and loose). Pillowcases only have one hemmed side stitched to the case. The elastic that goes around the bottom fitted sheet isn't even stitched to the sheet! It is lose inside the small hem! Why aren't these negatives noted prior to purchase by the customer? However, I'm sure they wouldn't sell if this was the case! I wrote and they offered to let me return them for a refund. But it just isn't worth my time, effort or money as it is too late and too close to Christmas.

Got a wrong item, instead a cover for a D2 tablet, 12.99, they send me the tablet, cost 70.00. I am trying to return it, they do not understand my predicament. I need some advice in this matter. I require proper documentation for their ERROR. Help. Am I wrong in this? I thought good faith and honesty was important. The warehouse send the wrong item, and now I am trying to fix their mistake. I had hit a brick wall with them. They want me to send it, yes, but no document to sustain the problem. I was stupid to report this or honest to do it? I don't have my voice due to laryngitis, it has been a very hard situation.

I recently placed an order on ShopHQ for a very expensive item and was told I'd get an email receipt. After a week of waiting I called to check on the order. First, I was on hold for over 5 minutes (unacceptable). When I was FINALLY connected to a rep, I was told there was no record of an order for me. When I placed the order I talked directly to a rep and apparently, for whatever reason, she never placed the order. I won't be ordering anything else from ShopHQ - I'll go back to HSN & QVC.

I never considered buying anything from any home shopping network, especially ShopHQ, because everything is overpriced, superfluous, or just plain crappy. One night while channel surfing, I saw my favorite brand of cold weather boot, EMU, on ShopHq. I had never seen that particular model. The host said it had been discontinued and EMU made it available only through Shophq. I figured it more like EMU was getting rid of the stock. I researched the model, saw that it couldn't be found even on ebay, and decided, based on the pairs of EMU boots I owned over the years, that this was a good boot. If I really didn't like it, I knew I could resell it on ebay. It definitely wasn't bargain priced, but, at $169, it was priced at least $30 below a similar style. I placed my order online and used valuepay.

DO NOT BUY FROM THIS SITE. I placed an ordered for a router that was on "valuepay" and had a decent price when compared to Amazon and other websites. A day later I check my order status and it displays as "cancelled" with no further information. Baffled by this I checked my email to see if I got any sort of correspondence regarding the cancellation. I certainly DID NOT cancel my order. Their website seems like it was designed by a first year web design student and the overall integrity of the company seems incredibly POOR. DO NOT BUY FROM THIS SITE.

I ordered four (4) of the crystal Santa sleighs. When ordering they told me about when they should arrive. I waited nothing. They had sent all four (4) to my daughter-in-law's home. She lives in Utah I live in Alaska. Not too close! It cost her $17.98 each to mail. When I called the first time she said they would give a credit of $20.00 and pay for the shipping here. I called today (I received an e-mail with the receipts) was told they would give me $20.00 for the trouble and $4.99 for each one. Not even close to what it is going to cost me to correct THEIR error. I was not the one who sent them to Utah - THEY were. Why should I have to pay for their mistakes? I thought they were a pretty good company, but they sure have changed my mind. Must be nice to be able to have someone else pay for your goof ups!!

I have received 4 shattered broken stained glass lamps that I have to pay 100.00 a piece to return... I’ve received glued curio, a mucho stand with the paper bubbling and removed itself from the stand but my biggest peeve is Shop HQ nightmare argumentative customer service and if you get stern with them or say you want a management team, they mess with your easy pay on purpose or double bill you on purpose... they also ran an unauthorized credit check on me to see how much easy pay I should be allowed. SHOP HQ has cancelled six of my orders I paid cash for on five lamps several times I ever question what the heck is going on... I have had another account with a SHOP HQ computer for 21 years Never had a problem... SHOP HQ are not nice people behind the TV.

I placed an order for 8 cosmetic items and also opened a credit card with them. It is now 8 days later and when I check on-line it says processing. I have called and spoken with several totally incompetent Customer Service Reps as well as a Supervisor and have been told 3 different versions of this scenario. Bottom line is no one can tell me why these product have not shipped. And I think they have some totally RUDE Customer Service Representatives who don't know how to do their jobs. Who trains these people. Does anyone there actually know how to resolve a customer problem without using the Thanksgiving Holiday as an excuse. People at Shop HQ, I ordered on Sunday and Thanksgiving was Thursday. Today is Monday and it is still processing. Who in this outdated company has an answer????

They say I ordered a bunch of Elizabeth grant products and I DID NOT order these products. Was told by shop that order came from my computer, but I was not home that day to place any orders. So, in effect, I'm not believed and the order is coming to my house and there is nothing I can do about it. I am stuck w/ having to pay all shipping charges when I did not order these items.

Warning to people who shop on those shopping channels. What SHOPHQ, HSN QVC will not tell you about the diamond jewelry. The peddle, those tiny diamonds in those pieces, are shavings from diamond cutters left over from cutting that can't be used for anything else. Those left over are purchased by those shopping channels when they purchase diamond jewelry for jewelry shows. They buy those by the masses for hardly any money. They are put together in India, China, Japan, Thailand, and then selling them to the public at high, outrageous prices. Those shavings have no value. They are valueless and worthless. To make it sound better, those slivers have no value whatsoever. Keep your money in your wallet or you will be scammed by those shopping channels. They are ruthless. They couldn't care less what they sell to you as long as the customer buys those valueless diamond shavings.

Unfortunately, SHQP CSRs are unfamiliar with the products they sell, the shows that are broadcast and the companies from where the products come. Marquis by Waterford makes 2 types of items, lead crystal and 'Crystalline' (a glass product used by Waterford to allow for lower price points). Have been a customer since SHQP was Shop NBC. It was initially wonderful to be able to find Waterford and Waterford brand products for an affordable price. However, recently, I have encountered the fact that broadcast shows state the product is lead crystal. When you receive, the product is mark w/ lead crystal white sticker. However, ALL of the SHQP CSR including supervisor are claiming that ALL Marquis by Waterford items are 'Crystalline' regardless what they are being broadcast as and regardless of what the item has on it upon receipt.

Proscan 10.1 inch tablet - I am very upset. I paid good money for this tablet and as soon as the 90 days were up it started not coming on right and I would have to reboot it. Then I had to take it back to factory settings and then every time I shut it off, it wouldn't save anything. No wonder they were a good price. They are only good for 90 days. I have tried everything and it now gets stuck on the word Android and never does anything else. You can't get any info on these tablets from the company online. It's like they know their product is a piece of crap and they don't want you to be able to contact them. This is the first time I have ever bought anything off a shopping channel and it will be the last.

I have had several problems with Shop HQ value pay orders. First they ran an unsolicited credit check and cancelled my order so I paid in full. Then after 4 months of paying on other orders I placed an order for a $24 item and was denied value pay once again. I called to see if SHQ had problems getting payments from my bank and was assured that wasn't a problem but until my previous purchases were paid in full I cannot use the convenience again. Screw me once shame on you, screw me twice shame on me. I paid my account in full and am done with Shop HQ and will be sure to let my Facebook friends who recommended you how happy I am with this shopping service.

I bought the food slicer for 89.95 and an extended warranty and received the slicer, no problem. The problem lies when I went to nesco to register the slicer. Right on the front page was the slicer for 49.95. I contacted ShopHQ and told them about this and was told that they would not honor the price difference and they always advertise the lowest prices and you can go to the product website and find it higher. I think Hq should sell the unit for the price nesco is advertising it for but they won't. Well I have decided to send the unit back and no longer shop at this site. I wonder how many more products they sell, you can find it cheaper at the product site. Shame on you ShopHQ, I am done with you.

I purchased 3 watches put them on their Value pay... Cost me $56.88. This was 1st value pay for all 3 watches $9.96 each and $8.99 each for shipping. After getting them they were really not what I wanted so I returned then thinking ok they will take $8.99 x 3 for shipping them back...... WRONG!!!!!! Out of my $56.88 ALL I was given back was .... READY ..... $2.94 ......YES you are reading that right!!! I called and Amy said they would refund; however, I have yet to see the addt'l refund! They stated they had to charge me shipping the product out to me and when I stated they did that in the 1st charge and why was I being charged again, meaning I now am paying shipping 3x, we'll they were quick to say no? But when I asked what the 1st $56.88 was for they could not break it down for me even though it was $9.96 1st Value pay x 3 and $8.99 x 3 shipping.

I got a lamp in Nov of 2013. It is now Aug of 2014 and my lamp just won't go on. I call ShopHQ and they told me that they can't do anything. I spent 280 almost 300 and I’m on SSD so I have to save for the things I want. So for an item like this I think they could have done something, but they said they only give you 90 day. But come on no # so I can reach someone from the lamp company. I got a lot of people saying they love my lamp but they could have done something for me because I'm disabled. So please someone help me out because now I have a lamp that doesn't work. God Bless. TY for helping me because I didn't know what to do.

Received a Galaxy S2 Skyrocket i727 cell phone as a gift. Came with a 12-month warranty. Had trouble with it now and then. Two months into use, the display would not operate -- dark screen, but navigational buttons on frame would light up. Examined it under bright light and discovered a lightning-shaped hairline fracture on the interior bezel -- the exterior bezel was smooth and intact. Assumed this to be the problem. Emailed customer service, was given Samsung's number. Samsung reviewed the device's IMEI number and apologized that they could not honor the warranty, because 1) Shop HQ is not an authorized dealer 2) Shop HQ had sold an out-dated device 3) Shop HQ had sold a device that was already so old, its 12-month warranty had long ago expired.

I ordered a foundation from ShopHQ which turned out to be far smaller than posted on the website (.51 oz vs 1.5 oz). This was misrepresentation and I returned it. I submitted a review pointing this out, and they deleted it as "not conforming" to their review requirements.

Wasted so much time on the phone. Finally was assured I would get a refund for the insurance premium, only to find out it was never processed. Had to call back again. After another hour on the phone and being given erroneous information, was finally assured I would be receiving a refund. Still waiting and hoping this will be resolved, but not confident. After the horrible customer service, I will never shop with Shop HQ again.

Just now, someone I could not understand told me my credit card payment didn't go through. (MY card # changed and the payment should have carried thru to the new #. I used to work for a card company). I asked the woman/girl for details on the transaction and I got double talk. Can you just answer the question? She claimed she couldn't hear me. Sorry, not buying it because you said what info do I want? Nice try. Went around a couple times, wasn't talking anymore. Asked to speak to a supervisor.

Invicta Watches and ShopHQ are running an obvious sales scam on national television. They are lying about everything concerning their products. Their lies span from where the watches are made to who are making them to the materials they use. I have found Chinese watch websites that supply the Invicta Watch Group, and posted pictures proving that they were lying about their products. I found that the Valjoux 7750 movement that they keep claiming is Swiss is actually made in Thailand. It was after I had posted the picture of the movement with the descriptions in Chinese that I was banned from posting anymore on their facebook. What is the use of having social networks if you can't post the truth?

I have been shopping with HQ for about a Year now and have spent about a $1000.00 with them. Doesn't seem like much but it's still money for them. Anyhow, I have always used Value Pays and paid on time. I recently tried to purchase an Xbox One for my son Who is in the USMC as a gift for him to have something to do on his free time. To make a long story short, they cancelled my order and told me that due to my credit history, they could not approve it. What? I have paid for everything on time... I called - no help - kept sending me to an automated machine. This is a horrible company Who doesn't care about their customers!

On March 28, 2014 I purchased a PROSCAN 10.1 Google certified Android tablet for a total of $145.61. The product came with a carrying case and keyboard. I thought it was a really good deal for the price. I noticed the more I used the system the slower it got. I went to use the product towards the end of last month only to discover the tablet cannot locate the Google Android operating system. I reset the product several time, money wasted.

I placed an order for 3 clothing items 6/6/14. I used PayPal and to make a long story short, they keyed in a 4 digit acct that was not mine so they pulled $ from my bank. Ebay had just had a breach in their data dept and PayPal and eBay were asking people to change their pswd. After contacting both, I did just that. Shophq processed my order wrong, value pays was wrong, so I called them back and paid the bill in full almost $90.00. None of the items worked so I returned them and I have spoken to 8 people plus a floor mgr and so far they have only refunded me $28.48. They have lost part of my return and so I am being punished for it.

Bought a watch on ShopHQ, paid the bill online. The payment would NOT go through. I found out they would not accept my savings account for payment. Only checking account, Master or Visa not American Express which is a choice on the website. I would have just paid with the AE in the beginning, now I have to pay an extra 10 dollars if I pay by debit card. When I call, it takes at least 3 minutes of listening to a machine to get a human being.

I purchased a portable air conditioner and didn't like it. Paid $29.95 shipping and when I went to send it back, there was no paid return so it cost me another $55 to send it back. So for something that was no use to me cost me $85.00. Most shopping channels send return paid labels so I will not be doing business with this new shopping channel. Very disappointed in service.

I ordered some clothing from ShopNBC a few weeks ago. After trying everything on, nothing fit. So I returned them and the shipping fee was deducted off of each piece. All in all, I lost over $33 in shipping costs, counting return shipping. Never had this happen before. Will not order anything from them that has a remote chance of having to be sent back. I did not check return policy so I guess it is my fault.

I ordered a product right before Christmas. I was out of town when it arrived, but picked it up as soon as I was back about a week later. I was very excited to get the product home and try it out. But when I pulled it out I discovered it came with a European power adapter, which is useless in my American home. I double checked to make sure I didn't make a mistake and order the wrong product, but there was nothing anywhere on their website or my order that specified what country the product was for, so I figured I was safe - especially since it was shipped from within the U.S. I contacted customer service asking if I could exchange it for the country-appropriate model. Two e-mails later I still hadn't heard back from them, so I tried again. No problem, they said. They can just send out a replacement adapter that will work in my home.

Used Value Pay a few times in the past. This particular time apparently they could not recognize that I had an address change despite shipping my product to the new address when they attempted to charge the card. This endeavor to believe led to the card declining. After more than a dozen phone calls and several discussions with managers, it still was not fixed. At this point, I had to call again just to pay it off once and for all. The management team was snide and uncaring. They could care less that I cancelled my account with them in offered no reconciliation whatsoever. Do not, I repeat, do not use the Shop HQ in Value Pay if you value your sanity.

I ordered a size 8 ring using the ShopHQ site on February 5, 2014; I received the order confirmation via e-mail. When I went online to check the delivery status on February 7, the order had been cancelled; customer Service informed me that the cancellation was due to the fact they were out of stock. I do not believe that, as I accessed the item online on February 6, 2014 and the inventory still showed sizes available for size 7 and 8. This is the second time the organization has pulled this on me. Both for rather expensive items... on sale. They should be ashamed; btw, I never received an e-mail telling me the order had been cancelled.

We purchased a couple tablets from ShopNBC in Sept 2013. A couple weeks later, we had problems with them, charging problems. We contacted ShopNBC and they told us to send them back to Maylong the manufacturer company, we did. Maylong said that it would take 6 weeks for repairs?? After 6 weeks, called Maylong and no one answered the phone call. Called ShopNBC, they told us they will follow up and call us within 72 hours. A week later, I called ShopNBC and told me that the lady that took the call made a mistake putting the order that they will call me again within 72 hours. 72 hours went by, no calls. Called Maylong, they told us they have sent the tablets back on Nov. 7, 2013 that I have received the tablets by Nov. 12, 2013... Guess what, I never received the tablets. Maylong said ShopNBC should have taken care of sending the tablets back to them not us?? Called ShopNBC they said they will try to follow up again??? Did you get the picture? Bad customer service, bad company.

Bought table and chair set and was delivered damaged. Can't seem to get them to replace damaged goods, gave me a 10% discount for my troubles but just wanted a table that looks new, not that looks damaged and old. Recommended nobody purchase products from shophq.com. Very unreliable.

I purchased a tablet that failed to start up after 4 months. Went online, got custom numbers, email, telephone, got no response from the supplier who manufactured the product for Shop NBC. After 7 email attempts, two automated telephone holds, music stops, no one picks up. I called Shop NBC who only could provide a telephone number that I already had. And what else nothing. You are ** out of luck if their supplier of merchandise can't help after 30 days. 30 DAYS IS ALL THEY ARE GOOD FOR EXCEPT TAKING YOUR MONEY AND SAY HAVE A NICE DAY. NEVER, NEVER, NEVER BUY ANYTHING FROM SHOP NBC OR SHOP HQ OR WHATEVER THEIR NAME IS NEXT WEEK.

Only reason there is 1 star is because you can do negative! I was watching SHOPNBC.COM and they had a Toshiba hard drive that I wanted to purchase but had a question about the product 439-723. I CALLED TO GET INFO the rep didn't know the answer so she said that she would put me through so I could ask the Toshiba rep Elliot. She transferred me but they would NOT answer. This went on for 3 to 4 hours. So I called back again angry!

About 2 or 3 months ago I opened a ShopNBC credit card. Since that date, I was informed by their Customer Services Representative that I cannot use the account which I have been using for at least 7 years with this new card. They said I had an OLDER account and would need to use THAT one in order to use my ShopNBC card. I didn't remember the old one, however, I did what they said. I recently ordered a set of very expensive sheets, which I really wanted, and they sent it to an address that I lived at over 7 years ago! Now they are giving me all sorts of excuses why they can't fix their error! I told them to consolidate both accounts into one.

Just tried to purchase a lamp on easy pay on Shop NBC, but was not given the option. Why? Don't know. I have a very minimum balance, have never been late with a payment, usually 10 days early. They just increased my limit without my having asked for it? So the question is why can't I use easy pay option? I don't get it, I am just trying to build up my credit and I have a pretty good score, so it will be interesting to see what the issue is. I think I may just pay it off and cancel it, its not that important to me. They have a very bad reputation as it is, so I think I may just let this one go. Really pisses me off that you do your part as a consumer, pay your bill on time and then you get penalized for it?

As a very careful shopper, who by no means takes advantage of return policies, I received an email on 6/10/13 from ShopNBC warning me that my purchases in 2012 showed a 50 percent return rate. And, if that continues, I would be barred from shopping there in the future. Let me say this, there are many legit reasons for returns - defective merchandise (of which there were many), wrong size, and just plain junky stuff that their website made to look much better. With that said, I pay for each and every return. So it's not like I returned items for the fun of it. I am now returning my last two purchases even though I intended to keep them. In no way do I ever want anything to do with a company that threatens me in this way. Good riddance, ShopNBC!

I purchased a Nintendo DS for my granddaughter about a year and a half ago. I made three of the value pays just fine. On the third, I noticed the billing was a different format and that the amount was more than it should be. I assumed that I had missed an easy pay somehow and made the payment even though it was more than 2 easy pays together and that should have completed the purchase. Then the next month, I got billed $79.00 that again did not match the amount in any way. I called ShopNBC and they said that the value pays were paid in full and the account was fine. I then started receiving calls from ShopNBC... I couldn't figure out what was going on.

I spoke to Janet today, 4-19-2013, phone number 1-866-597-1513 and the supervisor/mgr. Dominic. I had opened a ShopNBC credit card and I was not advised that if you close your account, you have to wait 1 year to re-apply. I was told that I was notified of their policies, but I was not. I had a credit score of 820 and now, due to the fact that I did re-apply for this credit card twice, this made my credit score go down. The letter that I just received from GE Capital Retail Bank Creditor for the denial said the reason was "Previous Application Approved." That is not enough information and the employees of ShopNBC are not aware of this, as they are not the creditor, but they do promote the credit card 100% in order to obtain more business.

I have never purchased an item from ShopNBC but was considering purchasing the following: 16 qt Tools of the Trade stockpot #430-154. I saw a 16 qt Belgique/Tools of the Trade stockpot to be sold for $24. It sounded very interesting. So interesting that I called Macy's to get more info on the item. They told me this was not the quality of Belgique but the lesser quality Tools of the Trade line. You could not put it in the oven as the highest temperature for the stockpot was 350 degrees. Also, the glass lid was not tempered - another reason not to put in the oven. This entire airing was selling Belgique giving all the qualities, put in the oven, tempered glass top, etc. All very misleading. I called customer service and started explaining what I had found. After about 1 minute, they abruptly hung up on me. Anyone interested in any item on this network, check it out with other sources first. You may be surprised on what you find out. I would not purchase an item from them after this experience under any circumstances.

I, too, returned an item. They make it sound so easy. So, I did not get back my original shipping and handling. That was okay. Their email said that they were returning my original amount paid and deducting the $6.99 return shipping. Okay. However, the original amount paid that they quoted was $.63 less than what I had paid. When I asked them about it, they said it was tax on the return shipping and handling. That is bogus, because using their tax rate, the tax should have been $.52. And they should have stated that returns deducted shipping and taxes. I agree with a previous writer that ShopNBC is being dishonest and should be investigated by the BBB.

I have never shopped with this company before (and never will) but somehow, they have associated my name with one of their delinquent accounts. I don't know how but they got my cellphone and work number and began calling me several times a day. When I explained that I have never ordered anything from them, I was told my name would be taken off the list but they kept right on calling. I called them back 5 times asking them to make sure they took me off the list. On call number three, I was asked for personal information like my address and when I refused to give it, I was hung up on. I called and asked for a supervisor, but there was never a supervisor available. I was told, "He's a supervisor. He's busy." Now after calling 5 times, I was beginning to lose my cool and was told, "I see why you can't get any help; you have a bad attitude."

Do not buy anything from this company. I have bought at least 15 items from this company. It started last Christmas. At first, everything seemed fine. Then one by one it seems that almost everything I have purchased is somehow defective. For example, I bought a pair of shoes for myself and a pair of Dr. Scholl's boots for my daughter. My shoes were two different sizes. They were both labeled as 9 1/2 but the left one fell of my foot, clearly a defect. My daughter’s boots were angle height with a zipper. The zipper doesn't stay up. I bought a multi-gemstone ring with four gemstones. One of them fell out yesterday; I've had it less than six months.

Acer 17" Aspire PCs sold by Shop NBC are used, not new. I spent $1,200 on a 17" Acer PC in January 2010 from my home in Florida. I have written to them at least 55 times and have documented every time with the date, time and the name of the person with whom I spoke. After the first year warranty was expired, I called their alternate warranty company. I gave all the information to a young lady name Sanyia (has a foreign but quite understandable accent). She looked into my serial number and the product from Acer sold by Shop NBC on TV. She had no doubt at all, advised me that the unit I received was a refurbished unit.

I did not have the TV for a year. I bought this on 10/30/2011, but they sent me a 2010 model. Now, I have no TV. It has sound but no video. It's no good to me now. It's a big black box just sitting around in my house. Viore TVs are junk. Do not buy from Shop NBC or any other business. They should do a recall on all of them ASAP. They're junk. I'm pissed off.

I have been on an auto delivery plan with ShopNBC for two years and have received my item and made my payments without any problems until now. When I receive my item, I noticed a different price and finally investigated it. It turns out that the price did go up and according to Laura at ShopNBC’s customer service, I was sent a letter stating the price that I was supposed to be locked in at is not the price I am now paying, but I never received the letter. If you watch the program and a product is stated as an auto delivery item, they do state that you will be locked in at this price. It never states that they, ShopNBC, reserve the right to increase the locked-in price whenever they want to. I feel this is unfair business practice. Is there an attorney who wants to take on a case with ShopNBC for false representation? I am in if there is.

I deal with ShopNBC on a regular basis and most of the time, with no problems. The problem I am dealing with now is their adjustment to sale items. ShopNBC's policy is, if an item goes on sale within 30 days for less than you paid for, you get a refund of the difference. The problem is you don't get taxes back with the refund difference. If they charge me taxes on the full price of the item, I should be getting back the taxes on the difference as well. If you take the difference without tax, they apply it to the item in question. If you request "taxes back on the item", they just give you a shop credit. And you have to ask for the taxes back on the refunded amount. I'm sure most people do not know enough to ask for their tax money back on adjustments. They seem to be making a lot of money if they are keeping the tax money due back to the customer on adjustments. This is not a one time deal.

I returned an item to ShopNBC that had 6 value pays. The first payment of $56.65 was charged to my credit card. After the return was processed, I received a refund of $38.99. When I inquired about it, I was told that if an individual used the return label provided by ShopNBC, they were charged $7.99 for each item in the package. Therefore, if you had 3 items, your return shipping fee was $24.00

I paid my bill and Shop NBC billing department claimed that they did not receive payment. I paid using a "bank check". I got my bank involved to help me straighten out the issue, but to no avail. They sent my account to collections. I faxed proof of payment and then mailed proof of payment after they claimed that the faxed version was not acceptable. I fought them on this for a year before I gave up entirely. During that year, I made numerous calls and talked to people. After explaining the mix up to one lady, she said I was all set but then a few weeks later, the collections people began calling again. They reported me as a bad credit risk stating that my account was sent to collections and was closed for non-payment. My credit rating dropped over 200 points because of them. I still have all the documentation to backup my story. This was about 2 years ago. I'm still angry that they ruined my rating because of their screw up!

I did not receive an item I ordered and I am having trouble getting my refund. They say they must investigate, which would take 5 to 10 days. I was not even in town when they say they had delivered, plus they can't not show where I signed for the item.

On December 22, 2011, the mattress was delivered with a 30-day return policy. I called on February 22 to say the center was caving in and no support. It took 30 days to get someone out from Serta after repeated calls. Yes it's defective. I stopped payments until I get a new mattress or take this one back. NBC has been no help, just you had 30 days to return. I get 9 calls a day from NBC, to pay and threats of a collection agency. This is a defective merchandise and they do not stand behind their products. It's between me and Serta. I'm waiting to hear from them, and called NBC back as I had promised after the inspection was completed. Also, I informed them of laws pertaining to harassment (so many calls). They do not care about the defective product they sent me, only getting paid for it. We're not talking about a few dollars, it's $800 or more. Never will I shop NBC again.

I returned an item in 09/2011. I continued to be charted for the item over the next 5 months. I have been calling the customer service for several months and each time, I get a different explanation about the return but still they do not put a credit on my credit card. The charges on return items that I have been charged are outrageous; $25 and the smart labile were $7.99. It does not make sense.

Back on December 19, 2011, I place an order with ShopNBC.com online for order number ** 10 pc cookware set and order number ** for 2 skillets. According to their website, I could use ValuePay as long as I had a major credit card, which I did. I followed through with placing the order using my Bank of America debit card and then later I added my Master Card to the account so monthly payment to be debit against. Products were shipped and received.

Six years ago, I bought a Spectronic "HDTV" televison after seeing it on ShopNBC. I paid $850, but was promised a $150 rebate. During a week's stay in the hospital, the set was delivered. My son set it up. At the time, my cable service was analog. The set operated fine in analog.

Their service was inexcusable and unprofessional. I recommend no one shops at them. I rate their service as 0.

I ordered the Vevalde Tiffany style lamp when they shipped to me they only send me the Tiffany shade so i called them about the base. So today 11-7-11, I got the base and when i looked in the box it looked like they just threw it in the box abd the base was just sitting in the bottom of the box and the bubble wrap was just thrown on top and as I was putting it together. The piece that holds the lamp and the piece that secure the lamp are missing. Now I have to wait another week for the pieces. They better not charge me for these two deliveries. It's not my fault. I don't want to send it back cause I love this lamp.

I had valuepayments overdue less than 5 days. They called me on my home and cell phone every hour, 7-8 times a day. It was for less than $20.00. They were purely harassing me. I attempted to contact by email to resolve due to my long work hours. I do not have debt problems. This was a situation where I had closed the credit card.

I have ordered some parts for my car from Lethal Performance and I paid by MasterCard. After that, I received an email from them that the process is done. After three days, I received another email with my invoice. Then, I sat waiting for the order tracking number for more than two weeks. I tried to communicate with them via their Live HELP but the person who I talked to made me wait for his response for more than half an hour. I tried to write to him several times, but he did not answer.

I ordered a 46" Toshiba TV from ShopNBC and when it arrived, the screen was damaged. It was damaged when it was loaded onto the UPS truck. The driver did not bother to give it to me. He told me to call and tell them that I refused it due to damage. The shipper received it back on 12 Aug 2011. Every time I contact ShopNBC, the person gives me a different waiting period. They refuse to give me the shipper's contact information. I was told that I would just have to wait. I am on an automatic payment plan and was told that I couldn't stop the payments.

Apparently, ShopNBC likes to defraud the public!

ShopNBC warranty on Invicta Watch not as advertised. Very unhelpful. Watch is not waterproof as advertised. Invicta wants me to ship watch at my expense, pay $28 for return shipping and wait 90 days for watch to come back.This is not acceptable to me.

I bought what I thought was a 14k gold chain and heart pendant for my wife about two years ago. I went to get it cleaned at a jewelers and they picked it up with a magnet. It was not gold after all. It's fake but it is marked 14k. I called to tell them and they said that there's nothing they can do about it.

I ordered a new mattress from NBC , which stated that my old mattress (1yr old) would be picked up at time of delivery of new mattress. The delivery men that delivered the mattress stated that they do not pick up old mattresses, they had no room on the truck and they could not mix the old mattress with the new ones they still had to deliver. After calling the delivery company and NBC I was told that I have to call my local trash company and move the now king bed, water filled (rain), muddy, cat peed bed down to the trash and have them pick it up. How is that gold service? When I ordered the bed I told them I just had surgery. I tapped their still running ad for serta beds, stating you only deal with us at shop NBC. (They told me I had to work it out with the delivery company later after I called in.

So as to not seem like a personal attack, I'll refer to ShopNBC vice using the form of "you", doesn't seem to understand: (1) I've talked to the local regional supervisor of Alexandria, VA Post Office. He went over the information & re-instated the delivery confirmation number so that it could be seen yet again by ShopNBC; (2) I purchased delivery confirmation to avoid this very scenario. They (USPS) have already said they are not responsible since it was sealed, signed for and delivered; (3) What ShopNBC has now done is make me, the customer, responsible for the vendor's in-action to account in a timely fashion a discrepancy. Your very email states that the vendor discovered (and how long after the delivery date of 1/10/11 are they saying this) the box was empty, and I was previously told it was received. I, as the customer, have no responsibility to your vendor in all the correspondence back to me, the one consistency is what the vendor said. That is not my concern.

I ordered a Kodak digital camera model M590 with 14mp, 5x optical zoom, colored silver. It was received on April 19, 2011 with no battery. I contacted the shop, NBC, and was informed that they will need to contact the Kodak to ship me a battery in 7 to 10 business days.

On November 29, 2010 I purchased a Literati wireless reader made by Sharper Image and sold by ShopNBC. I purchased it for $140 with the two-year warranty and on March 14, 2011 I went to charge it because it went dead.

I phoned an order in for Sony Google TV for 5 ValuePays. The money for the 1st ValuePay was taken. Then they canceled the order, put the money back, reordered, and took full amount out of my ATM card. They also refused to stop shipment on Feb.16 for 24 hours, then shipped it on Feb. 17. Anyway, the order was intercepted by ShopNBC to return it to the warehouse. It was back to them, and they still refuse to give my money back.

I’m not sure why, but all of a sudden, it seems that ShopNBC stops posting any review that is not what they think as a good review. I purchased a few items, two rings for over $1000 each. It turned out that the jadeite were not really jadeite; they were treated and dyed and can't really be referred to as jade, let along jadeite. On the website, the item description did not say that jade was treated. I called the customer service twice, spoke to two different departments, and was told there was no treatment indicated on their record for the jade. I took them to my jeweler and she said it’s better that I don't wear them, since the treatment may often cause cancer.

I returned items with NBC's Smartlabel. The items lost en route to NBC and NBC will not credit me the $236.54. NBC should be investigated and shut down. Buyers beware!

We were sent a very nice Christmas gift of BBQ ribs by a friend. The value was almost $100. The ribs were unfortunately absolutely inedible. We were told we could not be sent a replacement and / or they could not even discuss this matter with us, as we were not the purchaser of the gift. if we wanted any action at all, we would have to notify the sender of the gift. Now who in their right mind would tell someone who sent you such a nice gift that what they sent is terrible and inedible?! How embarrassing. it goes without saying that ShopNBC wins out on their policy every time.

I would like to issue a formal complaint against SHOPNBC. I feel that my trust and consumer rights have been violated; although I have contacted their customer service on numerous times over the past weeks, I have gotten only verbal assurance, mixed and empty promises, and verbal abuse without resolution. I am also still owed a refund of $700.

Well I had put in an order to be delivered as a Christmas Gift, the order was cancelled without my knowledge. The company Shop NBC never contacted me. When I did call to complain and find out what the problem was, I never got a straight answer. I was immediately told that my account had to be under investigation which I've never heard of such a thing. I was a new customer.

We have been harassed at least twice per day by ShopNBC credit department. They keep saying that we have not sent enough money to their credit card. They tell my husband to send more money, so he does. Now, they say that it is still not enough. And today, December18th, they called and said that payment was not sent on Wednesday, the 15th so they are putting our account in a credit collection agency. I am so frustrated! I have never ever been in a credit agency before. I am afraid that they are going to ruin my credit! I am at my wit's end! I have tried to work with them. I send emails and get a form message back. No help at all! Help!

Four months ago, I purchased an Invicta watch on a 5 pay. About a month after I received the watch, I noticed it was stopping at quarter of midnight. I reset it and it would work okay for a few days and do the same thing over again. I called Invicta, I was told to send them $28 for repair, and that was the cost of insured postage would amount to over $40. The watch only cost $50+. I called Shop NBC and told them, they said to call back and see if they would send me a prepaid mailer. They said no. The bottom line is now the watch runs but starts, stops, and the dials are all out of alignment. The watch is worthless. My last call to Shop NBC resulted in the answer we cannot do anything about it, it is out of the 30-day return policy. I can see why Shop NBC and Invicta have such a bad reputation. I have one payment left and that will cost me more to stop payment than the payment is.

I too was charged the $1.99 and after speaking with GE Money who collects for the ShopNBC credit card, I decided to pay my balance in full and close my account. Instead of paying ShopNBC the last value pay of $15.40, they listed the credit on my statement. I must assume responsibility here, not realizing they did not forward the last value pay. I requested a check for the credit balance and also had them close my account. I received a call from ShopNBC's re-authorization department requesting their payment of $15.40. I said I would be very happy to mail them what I owed if they could please send me a letter with the amount and the proper address to mail the check to. I was told this was done.

I purchased a camcorder around summer, and according to them it was delivered to my address, but I never received any package. According to the delivery company, it was signed by someone claiming to be me. The delivery company told me that they are not responsible for the lost item. They advised me to call ShopNBC because they were the sales company and they were responsible and not FedEx. I called ShopNBC and they told me otherwise. They don’t want to take responsibility of the lost package, but they did take the money out of my credit card. I would gladly appreciate if you can help me with this matter. Thank you.

I ordered via telephone a stained glass lamp, very muted in color, pale yellow and grey. In the same order, I also ordered a column lamp with flowers. In September 2010, they arrived. The lamp was a gift for a gentleman for his birthday and to be used in his office. It was definitely very muted in color and would be something a man would like. The packages arrived, and a longtime shopper with ShopNBC, and the fact that I have ordered at least 5 stained glass lamps from them along with lots of other items. I knew that these lamps were packaged very tightly with the white Styrofoam and once you open them, you can't get the item back in the box without a hassle.

I order an Ed Hardy 3 band changeable men watch in late August, 2010 and setup for value pay times five months. At the time of advertisement, the hosts stated that this was a onetime price of a $128 and some charge ($25 value pay). They stated that they will not have this watch again.

I tried to purchase an item today using their ValuePay. When I went to check out, it did not give me an option to make ValuePay. I called customer service. After waiting online for them for 12 minutes, I was transferred to the credit department. I waited 18 minutes for someone to answer. I was told that they had checked my credit score and that I was no longer eligible to use value pay. The purchases I have made to ShopNBC have all been paid in full before. It should not be any of their business what my credit history is as long as I have a valid credit card at the time of the purchase. I think it is an invasion of privacy to do a credit check on something I want to purchase.

I literally spent my Thanksgiving weekend dealing with issues caused by ShopNBC. I even found the CEO names through much searching online and emailed him. For future reference, it is ***@shopnbc.comm Kevin ***. I am still waiting for a response. I ordered a watch the beginning of the week. When it arrived, it was defective. ShopNBC was of no help. So I called manufacturer (Croton), they were of lesser value. Their advice: Send it back. So, I did. I sent it back "certified mail," I checked the package status on Friday 11/26 and USPS online stated "delivery denied." This item was going back to its own warehouse and they refused it!

I bought luxury silk sheets item #G13529 for $87.57. After only 6 months, the fabric has become so thin that the pocket seams have completely ripped, the top sheet's hems are totally frayed, and there are 6 inch tears from thin, worn out fabric. Even very cheap sheets last longer than 6 months. When I contacted customer service, they said you may only return an item within 30 days and would not refund my money or exchange for a different set of sheets. This is unacceptable.

I ordered the Garmin Nuvi today's special on November 3, 2010 with a ship date of November 16, 2010. I called the customer service to find out why my order still had not been processed and I was told that the vendor cancelled the order due to the lack of inventory. This product was still being sold after my purchase, but mine was cancelled on the 16th of November. Also, my funds are still showing a pre-authorization of payment to ShopNBC. I stated that I wanted my product that I had purchased at that price with all the bell and whistles and was told that I could call back in if I saw it available within 30 days.

On the early Morning of Oct. 29th, I sat down and ordered a Laptop Computer from ShopNBC.com. My bank immediately took the funds from my account, and I check the site to see what my order status was. It was understandably in a not shipped status with an anticipated delivery of 11/8/10. I called ShopNBC.com

I ordered a diamond watch. I ordered it with the assistance of a live representative over the phone. I gave them my address as ***, Rockhill SC 29732. They sent it to an old address, an apt I lived in 2 1/2 years ago. When I told them that is what they did, their attitude was sorry about your luck. Sorry that happened. You will have to call the post office and the apartment complex you used to live in to see if they will return it to us but we can't do anything. This comment was made by Andrea on 10/31/2010.

In late October I called to purchase some jewelry. But after the sales rep told me I did not qualify for their value pay, I told her right away I wanted to cancel the order. Two days later, I saw they had taken the money from my debit account. I called and complained. Before I cancelled, I told the sales rep I was moving on November 1st so they added another $15 charge for express delivery. They told me that UPS couldn't cancel and to just refuse the package, but the package never came. I know because I was home everyday packing.

I recently purchased item nos. J314474 (18" graduated grande yellow gold necklace) and J314475 (grande slip-on bracelet). The necklace was nearly impossible to open or close and the bracelet would not stay on my wrist as it was too large. They were returned in the one envelope they came in. Yet, I had two return charges. There was no return address included to send it back on my own. I am unhappy with ShopNBC and will probably order nothing more.

ShopNBC.com accepted $ for a watch which it never delivered. "Customer service" suggests I either wait longer (although we are already past the promised delivery time) or send them more money, i.e. buy the watch again.

Shop NBC has charged my credit card for a product I never received; however, because I did not inform them immediately, they want me to pay a final payment. Shop NBC has been paid several payments for the product from my credit card since a fraud investigation by my bank; the payments from that card are no longer available. Now Shop NBC wants my new credit card numbers to charge a final payment of $13.98. I contacted Shop NBC and informed them that I do not feel that I should pay for something I have not received and they are going to send it to a third party collection anyway.

All seemed fine but after several hours of dismantling our existing entertainment center, we hooked up and turned on the new TV only to discover the picture was completely shattered glass. It was obvious this had been drop, kicked off a plane or truck somewhere. The best ShopNBC could do was offer to have it returned (another four hours of my life I'll never get back, I'm sure) and ship another one which will take 15 to 30 days. So, we cancelled our order. Their CSRs and supervisors are extremely well "scripted."

I ordered 2 jackets which arrived in the same package. I returned the jackets in the same package, the same way they arrived. ShopNBC said that they only have one jacket and will only give credit for one jacket. I keep giving them the information that they ask, but it is never enough. I am getting the run around. Now I have to have the post office verify the weight of the package that I mailed back to ShopNBC. If they received one jacket, they most certainly have the second jacket.

I placed an order with ShopNBC on 8/18/2010 for four (4) items. These items were itemized on my credit card $31.73, $24.24, $17.46, $50.99. I kept one item and returned the other three using their enclosed label for returns. When I received my credit card bill, the returns were listed as $40.01, $6.48, $16.75. The items ordered were jewelry items weighing nothing. When I contacted ShopNBC customer service, I was told that since I used their enclosed return label, I was charged $9.00 per item returned plus the original shipping charges. This is crazy! She told me the charges are standard corporate policy.

This was my first purchase with ShopNBC, my first experience dealing with this company. I made a large purchase of several stained glass Tiffany-style lamps. My order totaled almost $1,000.00. I received all of my lamps except for a floor lamp. I placed my order on September 3, 2010, it is now September 24, and I continue to need to call the corporate office, customer service, and supervisors.

I ordered an item total came to 37.73. shipping on it involved UPS and the postal service. Ordered on Sept 10, 2010 and received notice that it was shipped on Sept 11. By Sept. 16, it was supposedly delivered to the post office but as of today 9/24/2010, I have not received. Shopnbc is going to make me wait an additional 5-7 business days for a refund while they perform an "investigation". I order a lot online and I have never dealt with a company that hold your money hostage while they try to figure out what happened. Sean from the Presidents office call because of a BBB report that I had filed and basically was unhelpful (1-800-747-4178).

Shop NBC's shipping rates are outrageous and God forbid, you have to return something if you choose to use their return label and get it back to them. I had to pay $6.00 shipping to get a package to me with a ring in a bubble-type envelope. It weighed virtually nothing and went via US Postal Service. To return it, I used their return label and it cost me $8.00! A total of 14.00 just to get their crummy product in my home then return it when I was not happy with it. Their programming and selling approach means that I very seldom tune in and have ordered only a few times. Now I've learned my lesson and I'll never order from them again. This is especially true after reading some of the complaints on this valuable website.

I purchased several Suzanne Somers items in July and ShopNBC had a special deal. Instead of paying the full amount at once, they would charge 2 separate months without charging interest by using the Value Pay System and signing up for the ShopNBC credit card. I signed up for both. When I received the first statement, they added a $1.99 monthly maintenance fee so I wrote the credit card company a letter stating that after my full payment was received, I wanted the account closed. I already have many credit cards that don't charge monthly maintenance fees and I will only use them. I then paid the full amount which included the Value Pay amounts for both the first and second months.

I have a 65" Mitsubishi TV bought it new October 5, 2007. It came with a 3 year extended warranty. I paid like $300.00 dollars for this extended warranty, guess what the lamp went out this morning. ShopNBC.com told me the lamp was not under warranty and that if their service man came out and just the lamp was all that was wrong they would charge me service call plus mileage. I live about 8o miles from Oklahoma City, Oklahoma. So what good is the extended warranty?

I ordered a very expensive Invicta watch with diamonds in rose gold. I should have know when it had been "reduced" by over $300 that something was up with that watch. Exactly 31 days after I purchased it, I was wearing it and it literally fell off my wrist into about 10 pieces. Can you imagine? I was simply sitting in a chair and the watch just fell off my wrist! I e-mailed ShopNBC immediately and their response was that since the 30 days were expired, I would have to contact the Invicta company. Well, I never had my money back which I guess tells as much about Invicta as it does ShopNBC.

I have called this ShopNBC customer service on several occasions and have been insulted and treated very poorly. They like to hide their shady practices until you have a problem. Here's a list of things they do that I had to learn the hard way.

I bought couple of Diamond Pendant back on December 2007 and one of them the Diamond was missing. I called NBC and they said it was over 30 days and I didn't have insurance. So they won't fix it for me. The pendant is only one month and I just where it 2nd time and it broke already. Since then I never buy anything from shop NBC again.

This company never refunds the shipping. If you have to return an item for any reason and if you want to make an exchange, they charge shipping again. Now, this is over-kill because their rates are already costly. Well, they try to force you to keep the item or you can return it without having shipping refunded or exchange it and pay another shipping charge.

I purchased an Astar 32" LCD HDTV in April 2007. The company is now out of business. Conveniently, for ShopNBC, the first in a series of repair issues surfaced after their 30-day return policy. I had purchased an extended warranty when I bought the TV, so I thought I was safe. The TV was "repaired" three times in the last three years. Each time I called to request repair, I was told there was no paperwork on my purchase. I complied with a request to fax all the information I had. I did this three times; once, I was given the wrong fax number and spent more than three hours trying to get the correct number. Then, I was told I'd be contacted in two days.

I ordered #** Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. I received my order, and the box was empty. There was no watch or watch bands, only the case. It was an empty yellow case with only Styrofoam inside. Since it was after 11:30 pm when I got home and opened the package, I e-mailed customer service, and the following morning, I called customer service. I was told by the telephone rep that UPS would make three attempts to pick up from my home; after the first day came and went and no UPS, I e-mailed ShopNBC to ask about it, and they responded saying UPS will not pick up from my house, but I would have to ship it. It cost me $14.27 plus my time to return it via UPS.

Received a glass panel that arrived poorly packaged and the glass was shattered. The shards of glass were so dangerous. I couldn't repack and send back. So I'm out the $30. My complaint is, I wrote a poor review on their website about the product and they have never posted it. It makes you wonder if they only post good reviews, fooling consumers into buying products they shouldn't waste their money on, or at least know the risk.

I order 2 items on 1/20/2010, I received one of the items but not the other. I checked the tracking information and the item was delivered to the wrong address. No fault of mine. I immediately called Shop NBC and was told they would send me a Claim Form via my email. Well, I never received the form and to date still do not have my money or my item. I finally received the claim form in the mail and they want me to have it notarized! This was not my fault and I'm not going to run around looking for a notary to notarized this form. It is frustrating and I will never order from them again.

I purchased a 50 inch DLP TV in Oct 2008 with an addition 2yr ext warranty from ShopNBC TV. During the advertisement, it was stated that the warranty would cover everything after the 1 yr manufacturer warranty expired, but on my very first service call today, I was told by Norman E. serviceman that the ShopNBC warranty dept said that part was not covered. ShopNBC lied when they sold the ext warranty over the TV. The host did not state certain parts such as the lamp light was not covered. A consumer can only take their word of the warranty when purchasing items by TV.

ShopNBC delivered molded product to me. The product consisted of a feather-bed set, product # G13388 and linen set, product # G13495, which was not 700 thread count (more 250-300 thread count) as advertised on ShopNBC. ShopNBC confirmed responsibility for UPS charges to pick up the product. Four weeks later, I am still waiting for UPS to pick up the package from my house. Each of the four weeks I contacted a ShopNBC representative who apologized for the previous representative.