ShopHQ Reviews

If I could give this company Negative stars I would!!!! Negative 10. I have situation where I wanted to purchase from them and they are accusing me/someone from my address of ordering from them and never paying for the item. I HAVE NEVER STOLEN ANYTHING and appalled. No one from my family has ever order from them and when called out they keep saying well it’s not your names but it’s your address. So I paying for a scammers behaviour. I just called now and was immediately told before I even got a hello or could ask a question, we can’t speak or deal with you if you are ready to admit what you did I can transfer you to the credit escalation dept.

They tell you their products are returnable. BUT not all of them are. I tried to return a mattress cover and was told it was a "vendor" product and those are NOT returnable. They didn't say that when it was on the air.

DO NOT BUY FROM THIS COMPANY!!!! DO NOT BUY FROM THIS COMPANY!!!! I purchase an American Beauty Turquoise Necklace. Received wrong color. Could not reach customer service by phone for at least two weeks. Gave me a hard time about returning. Then the blue turquoise turned green and one of the stones fell out. Tried to go through my credit card company and they refused me to stop installments until they resolve it. Can't reach on the phone and they do not return emails. DO NOT BUY FROM THIS COMPANY. THEY WILL ROB YOU OF A LOT OF MONEY!!! RUN RUN RUN RUN!!!

The changes in Shophq are unacceptable. This company lies and does not offer any customer service. The quality of products has gone down to zero. The quality of customer service is zero. They no longer provide return service. If you try and return they tell you they will not accept the item. If you want to exchange for a different size, they say you got the size you ordered. There are no supervisors to speak to. I was told that their policies have changed and they will no longer be offering any returns or customer service. I have shopped here for years, shopnbc, shophq, evine, back to shophq. I am closing my account and my evine credit card. I WILL NEVER SHOP WITH THEM AGAIN. THIS COMPANY SHOULD STOP MISREPRESENTING THEIR PRODUCTS AND RETURN POLICY. I can't express how TERRIBLE this company is.

I accidentally ordered 2 of the same tracksuits from Shop HQ. I notified them. And ended up not getting either one. I notified Shop Hq and was told by customer service following an investigation you got the item. I have never disputed anything with Shop HQ. However, customer service found me guilty and said I had to pay. I paid off my balance and immediately closed my my Shop HQ account. Please be aware that Shop HQ is not a reputable company. I have never had this experience with HSN or QVC. Skip the Shop HQ channel I warn you just skip past them. There are more reputable tv shopping channels.

I called customer service when I still hadn't received a credit for an item I verified returned 2 weeks prior. The bill for the item was coming due and I didn't want to pay the bill for an item I had returned. Melissa, the 'customer service' person was initially curt and not friendly at all. After she verified the item was indeed in their possession, she said she would issue the credit, but that it could take a whole billing cycle to show up. When I explained I didn't want to pay a bill only to have a credit sit on my account for months, she immediately began arguing with me, told me returns were 'backed up' and it wasn't her problem. She didn't even know the method of payment was my card. She was rude and unhelpful and their returns process is a mess. You shouldn't have to call to get a credit for items returned weeks before. And, you shouldn't be forced to pay a bill for an item returned just so you don't get dinged on your credit. Won't be shopping there again.

I bought 2 handbags worth $2600 and $1800 each. I returned both via trackable shipping, and I received confirmations of receiving the items by ShopHQ. I later received confirmations that my refunds has been sent. I never checked my bank account because I trusted shophq. Almost 2 months later, I checked my bank & found out that shophq never sent any refunds. I called shophq for clarification and they claimed my bank- chase rejected the refund, but shophq never sent me a follow-up email, after my bank supposedly rejected the refund, to notify me. Shophq left my money in their own bank until I saw the missing monies and contacted them. It is laughable because what bank rejects refund processed by a merchant? After my call to shophq, I called Chase and they said they will never reject a refund, they may reject a payment when I am trying to make a purchase, but not a refund.

ShopHQ customer service/delivery has gone downhill. Still waiting on order supposedly shipped 12/26/23 after 2 calls. One call was met with upsell recording and no option to skip. Had to find different number to reach customer service.

December 1, 2023 My husband ordered a blue topaz ring for my Christmas present. Please see below order that was placed. "Congratulations, Roxana! We’re happy to confirm your order is in process and we will email you again when your item has left our warehouse and is on its way to you! Item # Description Color Size Qty Price Total Price 210-410 Gems En Vogue 18k Gold Accented 17.28ctw Swiss Blue Topaz & White Zircon Ring Swiss Blue Topaz 8 1 $349.99 $349.99 Payment Terms : Pay in Full. You should have this item in your home by 12/12/23. Ship To: Roxana **. Billing Information: Roxana **. Order Summary Item(s) Total: $349.99 Coupon Amount: $-70.00 Sales Tax: $24.23 Shipping & Handling: $11.99 Subtotal: $316.21 Order Total: $316.21 *Authorized Amount: $316.21 Payment Method: **."

Customer service at ShopHQ is nonexistent. Don't waste time with chat box (they will cut you off and end chat) with no assistance. Don't waste time calling, endless hold, then hang up. The option to leave your number for a call back is useless. Please shop with rep networks only.

I called customer service and had them enter a ticket and never heard back. I gave them all the proof of the return tracking, etc. No money credited back. Awful customer service. They state all the time if you don't like it return it, yeah then they keep your money.

Lost hundreds of dollars on the VIP program after they stopped paying out for shipping and rebates since mid-May. I real time contacted BBB, ShopHQ etc. and all my written responses stated the program was simply behind. Since bankruptcy and the new owner, they simply shut down the program with no communication to active VIP members. The funny part is most of the hosts were still actively promoting the program on air up until the point it was ad hoc shut down. I will NEVER shop again with this network. Everybody PLEASE go to BBB.org and FILE a complaint today.

This company Clarus really **. June 15th ShopHQvip subscription plan that refunds all shipping and 5% of purchases. ShopHQvip sent me confirmation that I had qualifying claims totalling about $250 and they would be paid out on the next cycle on June 15, 2023. I have not received. I have contacted ShopHQvip customer service at least 10 times and they keep telling me that there is a system issue that makes processing claims and payments impossible at this time. They say they're working on the issue and have no idea when it will be fixed. This answer is not really an answer.

On September 28,2022 I purchased a ring that cost $230.71. It didn’t meet my expectation. I returned the ring and I used my own shipping label UPS instead of the ShopHq because I did not receive one with my purchase and I paid 12.41 for the shipping thru UPS. ShopHq refunded 217.65 back to my credit card and then charged my credit card 7.95 for returned shipping. I called to ask why did I not receive the full amount back since I paid out of pocket for the return shipping? The reply was, "Well, we always charge for returns." I replied that one - "I didn’t receive the return label." Number two - "It would be obvious that the return label was not one belonging to ShopHq since your company would scan the label and it wouldn’t show up in your system as to ShopHQ generating the return label."

I owed ShopHQ some money, paid it in full and they will NOT let me order any more. What a crappy company and use Invictastores.com. More inexpensive anyway! I've spent $20,000 dollars with them since 2008 and a lifetime ban is what I get!

I don’t know how they keep the show on the air. Everything I’ve bought has been the worst stuff. I will never shop with them ever again. Bad doesn’t even cover it. These people the show girls are a joke lying to people. I don’t know how to get away with it. We should all just boycott Shop HQ.

Very bad. I shop on HSN so I tried HQ shopping. Well I want my money back. They said they would refund my money and send a email. Well they did not. I will stick with HSN or QVC. Customer service on HQ are not nice so I would highly not recommend shopping on HQ. I would love not to leave a star for HQ.

So their TV channel agents constantly advertise their VIP program... They talk about how nice it is and how it refunds you any expenses paid on shipping from ShopHQ and other retailers and even provides 5% cash back on all purchases... So there is a catch to this program, it is actually blatantly false advertising which becomes abundantly clear the more you order from shophq and spend on jewelry or watches or other purchases. So their program charges $16.95 a month. In exchange you get 5% cash back at shophq and other retailers. Unlimited shipping and handling refunds from orders from shophq.

I made a $241.88 purchase. My credit card was charged that amount 10 times. ShopHQ credit department said it was a system problem, which they’ll correct. I was charged another 15 times, totaling over $8,000. It took weeks to correct. According to my bank, it was not fraud because my card was not stolen. Unlike fraudulent charges which are removed immediately, unauthorized charges remain until the dispute is resolved. In reviewing past statements, I also found they never refunded hundreds for past returns. I informed the credit department and closed my account. The abuse is too extensive to contest without spending hours to research. I decided to take the loss and warned them that I will report any charges after today as fraud.

My elderly father had my elderly mother order him a balance board, exercise device that vibrates. For many reasons this was not a good item for my father, but the main reason being when they received it, on the instructions it warns not to be used by anyone with cardiac problems. His cardiologist forbade it as well. After 3 phone calls to customer service and every time us getting authorization to return and being promised we’d get an email with a label and even though we’d have to pay the shipping back, we would be reimbursed the rest of the almost $100.00, the email with the label never comes. I googled this company and I can see that we are by far not the only ones who has gotten duped by Shophq. Stay stay away!! You’ll never get your money back, if you are unhappy for any reason.

Hello. Buyer beware with Shop HQ. I have been paying $16.95 per month for something called their VIP program. Shame on me for not paying more attention. I been charged this fee monthly for almost 2 years. After calling Shop HQ, being on hold for 50 minutes and transferred to 5 people and 4 different departments, I finally reached their ”VIP” department. I was told I clicked on an option in March of 2021 when trying to place an order for Mackenzie Childs plates. She explained the option was for a 10.00 coupon if you provided your email address. To my surprise, this also in the small print enrolled you in their VIP program. Very deceitful to customers. This is a legal license to steal $16.95 from unsuspecting customers. I was finally able to cancel this so called subscription. I will never shop with Shop HQ again. Buyers Beware and check your monthly statement. Shame on you Shop HQ.

I am determined to complain every place I can until this company starts to value its shoppers. I literally see items and will buy direct when possible. Their Cust Svc & Credit Department staff are rude and give you several “stories”. Please… just pick a lie at least.

We purchased two toy cars for our grandson. The Shop HQ site was not running properly and they billed our credit card six times. When we called to have these charges removed they refused and said they needed us to send back all the items, pay for shipping and wait ten days or so. This customer service represenitive was so rude, ignorant, unhelpful and treated us like dirt. Never ever shop on SHOP HQ! Worst company ever!

On 10/17/22 I bought an Invicta watch from ShopHQ on value pay, 2 days later I saw on their website nothing was happening with my order no value pay schedules, and no sign that my order was going to ship. I called customer service to see what was happening and the representative lied to me saying the order was being prepared in the warehouse.

I ordered a ring. Never got it. I called Shop HQ several times and was given UPS number along with a tracking number. I was also given the United States post office to call to track the package. No one seems to know where is the package. Why am I tracking this package when obviously there is no package. I called Shop HQ again. I was informed I need to complete some paperwork. Three weeks and counting I did not received the paper via email but a bill for a ring I NEVER saw. I called and left several messages for a supervisor to call. No one returned my call. I called today several times. Waited for 1 hour on hold to no avail. I need help to get back my money from this company and for them to stop billing my credit card, This company is terrible. Most of the staff there is RUDE and UNPROFESSIONAL.

Hope ShopHQ management reads this and cares about their company enough to take action with their phone customer service staff. Customer service just hung up on me and I was speaking in a normal tone trying to explain the situation. Never will shop here anymore. Very unprofessional!!!

Worst experience ever with SHOPHQ. Ordered a $300 watch. Was to also receive a diver case with 8 slots, Did not receive. Instead only 3 slots. Tried to contact. NO FOLLOWUP. ONLY EXCUSES. They blamed INVICTA for mistake!!!! Told me to return watch back with wrong dive case, Ridiculous. Why would I send the watch back? No problem with it. Just send me “correct” dive case, Would not do, took weeks to get any response back, Shameful and embarrassing how a customer is treated. NEVER AGAIN.

I watch ShopHQ a lot. And I’m not understanding why there are days and days of HOURS and HOURS of one product. Invicta Watches have been on hour. After hour. After hour. After hour. You get the idea. It gets soooo boring and redundant. I think you’d have more viewers if you offered more of a selection. You turn off a whole lot of consumers because my associates and I have talked about it so it’s not just me. I love ShopHQ but not for much longer. Ty!!

On 4/20/2022 I ordered two items from ShopHQ totaling $280.12. I received the items but one of the items was used and didn't work. There was even sweat and makeup all over the item! This was my first time ordering from ShopHQ and I was not impressed that they would try to sell me a used item as new. I immediately returned both items. I kept waiting for my refund and finally contacted customer service. About a month later I received a refund for one of the items. I called several times regarding the refund for the second item. Customer service repeatedly me to wait for 3 to 5 business days for my refund to post to my account.

I placed an order with ShopHQ and used the value pay option. On the second month they charged my card twice for the same item/order. That was very disturbing because if I never took the time to look at my statement I would have never known (No telling how many others don't know). After contacting them to dispute this issue I was told that a claim was submitted and someone would get back with me. No one ever contacted me but 6 weeks later I received an email stating the issue was resolved 10 days prior to the email. Once again, if I don't check my card account I won't know that this is a lie. I had to call again to try to rectify this matter. They assured me that the double charge will be refunded in 5 business days.... So, I placed another order using my existing ShopHQ credit card.

Purchases don't have warranty!! I bought candles and one was melted. They don't replaced. Customer service don't even bother to ask. The excuse was because they are 3rd party HQ are not responsible. Customer service here don't care.

My first time experience with this company and it will be my last. While ordering an item my wife liked, the rep was more concerned about opening an account for me with monthly charges and a credit card with 26 % interest rate. Should have terminated the call right then as their focus is not delivering a product but marketing, but my wife wanted the item. Since: item was defective, a nightmare to return, long queue times and no credit to my credit card. After today (33 minutes and counting while waiting for CSR) I am calling my credit card to do a chargeback. PS Never use any other payment except a credit card when buying on line- most protections.

It should be against the law to be able to sell the quality of products that they do. I purchased 2 pair of ears, one faded & rusted after 2 months and 1 broke after 6 months only because I hardly wear them. Thank goodness for purchasing the protective plan. ShopHQ told me once they sell it, it is not covered by them and I had to use my protective plan even after 2 months.

Dr. Sevinor's wrinkle solution is advertised on HQ shopping as a botanical product that instantly removes the sight of wrinkles. Not true. It is loaded with PEG chemicals as well as the botanicals and should be a warning for anyone with allergies. And it doesn't do what the advertising claims. Although it tightens the skin, you still have your forehead wrinkles it claims to temporarily erase. Also, I ordered that, and another product, the facelift mask, that came with a bonus skin insurance serum. I never got the facelift mask and was out a whopping sixty-nine dollars and change. When I called HQ to tell them of the mistake, I was told I waited too long to file the complaint and I could not get the product sent to me. This product is falsely advertised and sent out by an either disorganized shopping outfit or a shopping outfit that deliberately left a very expensive item out of the shipping container. Watch out for HQ shopping

Shop HQ website is not user friendly. Lots of technical errors. Unable to place process an order with or without a customer service agent! Offer discounts that don’t exist and very expensive! Hate to shop.

I bought a pretty Velour jogging suit as a gift. It took almost three weeks and was left on my car in the driveway. It must have been delivered to the wrong house and a neighbor must have brought it here. I sent it as a gift with other things. When she put it on to wear the top was not sized right. The pants have an open seam on one leg. I tried to call to return but they were closed on weekends. Tried to get customer service during weekdays and the wait time ran from 108 minutes to 123 minutes. I tried several times, same thing. Called as if to put in order and got someone right away who said that it was too late for return. I asked for a supervisor and she said one would call me back. So far - no call. I asked for an email to confirm request for supervisor's call and have never received that either. This is not a legitimate co.

If I could give a zero I would. I have also contacted the BBB in regards to this issue, and OMG! They do not have the greatest rating with them. Look for yourself with the BBB. I purchased this coffee machine for a xmas gift for my husband, over 700.00. Xmas morning we opened it to find it was broken. I called Monday to get a return label, the machine was returned on the 28th. On the 5th of Jan 2022 I called customer service which I stayed on hold for an hour before I got a person. I was told the machine was in the vendor's possession as of the 3rd of Jan. I would get a refund in 3 to 5 business days. On the 12th I called again, I was told because it was over a 100 it needed to be reviewed, and it had just been sitting there so she the rep would send it for review. On the 24th of Jan I called again. At this time I was told the rep sent it to the wrong vendor for review and it had to be resent.

Years ago, when this was SHOPNBC, I had done a lot of business with them. Since they've become ShopHQ, I've only dealt with them a couple of times. I placed an order and checked out as a guest because I paid with PayPal. When I didn't receive updates on shipping or an order acknowledgement, I checked the status; message "there is no order associated with this account". Understandable as a guest so after two weeks, I phoned to see where the order was. Wait time was in excess of an hour. After 20 minutes, I gave up. Called another time, same thing. Emailed using their email address on file, returned undeliverable. Called two days later for a third time and finally got an associate after a 35 minute wait. Order is scheduled to be delivered two days from today. Told her I want to cancel at this point because I am so angry. Order is for KN 95 masks and I was able to pick them up at my big box store last week, in person, in my hot little hand.

This company has the absolute worst customer service. I requested to cancel an order after it was not delivered on time and still was not shipped. Customer service could care less. They only say things like rest assure a email will be sent but no email is ever received. I asked to speak w/ a supervisor and was told there aren’t any supervisors?! They charged my card twice even though I requested to cancel and order wasn’t shipped! I called the vendor that was to be shipping boots and was told they agree the customer service with ShopHQ IS terrible and they don’t know why they haven’t received a request to cancel and I shouldn’t have been charged since boots are delayed and they haven’t shipped yet! I will never ever purchase from shopHQ again and anyone reading this should consider any other retailer before this one!! I’d give 0 stars if I could…

I ordered 30 N95 masks in black. They gave me reassurance the product was IN STOCK as I asked, before paying. It took 3 mins to take my payment, however, I never received them, and after calling Shop HQ, the rep was very rude after I wanted MY MONEY back, telling real rude NOPE, you paid, once it's paid and shipped, there's no refund until you get the item, then you can pay to ship it back. My package has only label created, and was never shipped. So they're lying and refusing to give my money refunded. I called again a few days later, they told me they contacted the shipped in California regarding MULTIPLE orders not being shipped. Not the customers fault. So there's only EXCUSES, with no chance to be refunded until your item arrives, whenever that is, and once you get it, you have no choice to pay again to ship it back, which will take a long time to get your refund, but takes minutes to take your funds during ordering.