Roaman's Reviews

This has got to be the shadiest retail company I have ever seen. I purchased 4 pairs of pants. Went out of town and did not get back into town within the time frame of their "return window". All I wanted to do was exchange for the correct size. All pants had tags on them after just being pulled out of the shipping bag when I returned.

I hate Roaman's. Agents are extremely rude and don't understand English because none of them speak clear English. They refuse to get manager when you ask for manager. Shipping is extremely high. I will never shop Roaman's again ever. Or any of their Beautyrest brand. Catherine's, Jessica London, Woman Within, etc. Don't shop any of Beautyrest rest. Customer service is trash. I hate Roaman's. I'm going to put them all over social media. Do not shop Roaman's. Ever. Do not shop Roaman's, Catherine's, Jessica London, Woman Within, etc. Horrible service.

This place employs the most stubborn goat representatives alive. Arial today after telling why I need to speak to someone and again her confirming the situation is weird can't seem to figure out why I might want to speak to a supervisor after she is unable to solve the problem! Big ol bickering session about why I need to be transferred, her repeating she gave me other options... so then I get on the phone with a supervisor and she tells me due to my previous bank problem I can't use automated, but can use the same bank on the website. And due to previous customer service problems they won't help me further by phone ever again no matter what and just hung up on me after telling about this Arial girl.

I reached out to customer service yesterday, and they were able to resolve my issue.

I Purchased dress Item #503-04687-0233- paid $66.22 + note says -FREE refund. But, when I asked for refund- I've got $39.00 deducted for shipping fee$10.99 + Tax, even though I did not purchase product at the end of the story. All together- I paid $27.22 for experience with ROAMAN's! Without product- just transaction. That's what I call stealing. NOT good way to run business my friends! Client: **.

I received a bill and didn’t purchase anything so I called and they said it was a 25.00 charge for a perks card. I said I didn’t want the and the customer service person said they credited my account and closed my account per my wishes. I then got another bill for 60 some dollars. They never removed the charge or closed my account and they charged me a late fee of 27.99 and a statement fee of 2.99 and a service fee of 2.00.

I purchased an outfit for a last minute event. Paid for express shipping, stated it would arrive 2 days before event, thought I would receive before event. I didn’t receive item until 2 days after the event. Roaman’s is refusing to credit me the entire amount and wanted me to pay $11.00 to ship it back!!!!

Return a pair of slacks that was way too long, chose to have refund on a gift card, went to use gift, customer service had no idea what I was talking about, even after I gave her all the information, NEVER Will USE THIS COMPANY AGAIN!!!

I am an unsatisfied customer at this point. After spending a lot of money on tops, shorts and bras I wanted to return a bra that must have been mismarked as the other 5 that I purchased fit really nicely, I thought this would fit so I removed the tag. Well, if it's removed you can't return it. I wore it to the store thinking it was my imagination after checking the tag and was honest about that but obviously they are unwilling to help a good customer. Buyer Beware! Unprofessional!

I only order when they are on sale. I have ordered multiple tunic shirts in the past, but every time the material is getting thinner and cheaper looking. Will definitely not order in the future. Also their shipping charges are ridiculous.

First time ordering from Roaman's. I placed an order and the next day when I saw the outrageous shipping charges for a spring jacket I called and cancelled the order. I was told it was cancelled, only to get a notice of the delivery date. I called again and was told the order was never canceled. That’s what I get for shopping at a lesser vendor other than at a store like Macy’s. Now I will have to go through the headache of returning the item. Couldn’t understand everything the person, obviously off-shore was trying to explain the return process to me. Never again!!

I ordered two items, one came immediately. The size I ordered wasn't the size received. I didn't return because of the return charge. Then, finally, after 6 weeks I received the second item and that wasn't anywhere near the size it claimed to be. I was charged shipping costs for both items and if I were to return the items there would have been additional charges. I'll never order anything from them again.

My wife purchased a $40.00 Blouse from this company a year ago. She didn't pay the invoice which I was unaware of. My wife has a medical Cognitive disorder due to multiple brain operations during a cancer battle. This isn't their fault and I don't blame them for wanting to get paid for the product. They started calling me for the past due amount which I tried to pay but they wouldn't accept a credit card. I tried using their online portal which was always unavailable.

Do not buy from this company!!! Returns are hard and costly. I ordered two dresses that do not fit properly. To return each one I will be charged a total of $22. Never mind the high shipping I already paid to receive it. Never ever again. They lost a customer forever.

I will never buy ANYTHING from Roaman's again. Returned order and was charged three late fees. After several calls, several different departments, different answers I feel as though I was done terribly wrong. This is a short version of what happened. I've been a customer since 2012 but never again!

Horrible customer service. Tried closing the account and got a bill a month later for interest charges...on what??? And then charged a late fee on top of that & No one can quite figure out how to close the account without me getting a delayed interest charge. Never again!!!

Since discount stores closed, I use Roaman's for genuinely plus-sized clothing. Their prices are 4 times what I used to pay at the discount store, and shipping and return fees are terrible, but I ordered 4 pairs of slacks when there was a sale plus a code for free shipping. I received 3 of the four items, and sent a request for a replacement - FOUR times. I believe the responses are automated, because I kept being told it needed to be reviewed, etc. I finally was told to file a claim through "Route," since I purchased route protection. The email for Route no longer works, and the form wouldn't accept my perfectly valid email address and order number. Their prices, customer service, and return policies are absolutely terrible. 0 stars.

If something doesn't fit you're unable to return unworn item without paying a return fee. 10.99 for returning something. They will give you a gift card but not return the amount to your credit card. Total theft!!!

Don’t shop here. They charge high shipping and charge you to ship back and tax you upon shipping back. I’m on a limited income and disabled and they couldn’t care less about their customers. My items cost $43 and they want to refund me $35. I paid $15 shipping for two items. My total was $63 with tax. Might not seem like a lot but when every penny counts, it does. Do better! Size 2x fit more like a 4x. I’m 5”8, 228 lbs, just lost 50 pounds but still wear that size and 3x shirts because I like flowy loose fitting.

I used this company in the past and I like their sales but you have to be very careful. It’s also a nightmare trying to get the discounts. They give you all these discounts you’re gonna get and when it comes down to it it doesn’t work. Try to call and you talk to somebody that doesn’t even know what you’re talking about and then tells you you’re not allowed to get this particular discount even though somebody else said they did. It takes hours just to get something done and you still can’t get through a simple order. I realize that was long winded but that’s about what it feels like when you’re doing dealing with them.

Roaman's keeps sending me catalogs and EVERY single time I try to take advantage of their advertised sales, they never honor those prices. It is a scam! Today, on a whim, I decided to try again. Catalog has a bunch of items that, if you bought 3, the items would come to a total of $33. I spent time picking out THOSE items that THEY had listed in this special, added them to my cart and SURPRISE. $33 was actually a whooping $94.97!!!! I just told them to stop sending me the scam catalogs and take me OFF of their mailing list. I was not born yesterday! I know a scam when I see one and I can also see why they only have ONE star, which is actually too many for this company!

Avoid at all cost, never received order. Paid for package protection claim. My email and order number cannot be found! I believe I was scammed! My purchase was $112.00 made on 12.15.2025. How can claim be found if these scammers will not recognize my email or order number. My next email are to consumer protection agencies.

I ordered a 2X size winter coat on 010126, It took 12 days to get to me. I like my coat with room for shoveling snow. The coat that arrived was a 3X & I swam in it. It was on clearance; so, no refund. This was my first time ordering from Roaman's & it will be my last.

Roaman's package loss insurance turned out to be quite the scam. I purchased this insurance at the time of my order, believing it would cover any loss. Unfortunately, my package was stolen, and despite submitting the requested affidavit, police report, and even pictures and video of the theft, I received no assistance. I had to email them multiple times with proof, only to be directed to a bogus insurance website. After several attempts, the site claimed my email and order number were invalid. To make matters worse, their AI-generated email responses were completely ridiculous. My advice: steer clear of Roaman's and their parent company, Full Beauty

Avoid at all costs!!! I ordered some shoes from them, took about a month to finally receive them. Customer service was a waste of time, each representative tells you something different and then when you agree on a decision to cancel the order for example, you're told they can't cancel the order and then to ship it back. Return shipping is an absolute nightmare as well and will likely cost you more than the item is worth even though they sent you something close to what you ordered but not the exact product. $140 return shipping for $143 item...

Their discount codes NEVER work!! I received a 40% off discount code and tried to purchase a pair of house shoes. The code wouldn’t work so I got on a live chat and the representative told me the code didn’t apply to shoes. I sent him a screenshot of the email I received PLUS the small print at the bottom of the page and told him nowhere was the word Shoes mentioned. He sent me a different code and that didn’t work either. He claimed I might be ordering from a 3rd party. I told him I’m ordering from YOUR website!!! And how is the consumer to know who a third party seller is???

I ordered a robe and a shirt. Upon receipt the shirt was two sizes smaller than I ordered. I was given a few thoughtless return situations such as drop it off at a UPS store (43 miles away), "We'll email a label so you can print it, package it, and deliver to USPS," etc. I'm in the country, have no printer, no packages, and am disabled. No options available for people like me. He just kept pushing my return until I finally hung up. Not a great experience, either the shopping or the customer service.

If it were possible, I would give them '0'. They sent me a coupon for 40% off for my birthday. However, when I tried to place an order, the coupon code kept saying that it had expired. I called customer service, and was told that they were having issues with the system and to try later. I waited until the next day, and it continued to say that the coupon code had expired. On the invite, it stated that the coupon code would expire on the last day of my birthday month, which is September. I tried placing the order on the 25th and 26th of September. Then the representative stated that the item I tried to place the order for was already on sale. But when I tried placing the order on the 25th, the price was $289.99, and I was supposed to get 40% off. The sale price changed to $216.99, but it wasn't that price when I originally tried placing the order.

Roaman's advertising for Happy Returns is only for them. Not you, the customer. My daughter completed my order and accidentally ordered 2 of the same blouses. Notified customer service to be reassured that my return process would be a happy one. Internet states happy returns, too. 2 shirts charged 72.00... I get notified today they are crediting me 18.00. They charged me 10.99 for some kind of return fee. Still doesn't add up. Asked for a breakdown and they ignored that request. Also disconnected even though they could see I was typing.

I bought a dress online directly through Roaman’s. They are insisting that I bought it through another outlet. They are unable to process my return. My advice, run don’t walk away from this company. Do not buy from them.

Pay attention to everything. Coupons and sale prices have a lot of exceptions which makes it difficult finding an item to apply a coupon to. Watch for future ship dates. Coupons do not apply to anything not available to ship immediately. Often only very limited colors or sizes are eligible for most of their coupons. You will receive daily email and/or texts with offers but most fit in the category above so don't get excited. Shipping costs are based on the cost of your order not the weight so consider smaller orders to reduce your shipping charges. They don't give free shipping very often.

My mother purchased four items from Roaman's. None of them fit so she sent every single one of them back. Roaman's will not reimburse her nor give any type of credit however, they keep charging her late fees on items she sent back. This has been an ongoing fight for at least 4 months now. No one there is willing to fix this issue.

I have purchased from Roaman’s and Woman Within in the past. They are no longer a bargain when you consider the shipping cost. I also notice when they have their %off sales they raise the cost of the item so you end up paying the original price or more. I am done with these Full Beauty companies. They are not a good deal anymore. If you do find a good buy it will be diminished by shipping cost especially if you need to return the item(s).

About a year ago, I moved to a different city. I ordered some bras from this company (which I had done for over 10 years), but never received them. At the time I ordered them, Roaman's opened a credit card account in my name without my permission. I contacted them, filed a complaint and told them that the Manager of my new place said that there was a problem with "Porch Pirates". To this day, they keep hounding me for payment for this missing merchandise. I have filed 2 complaints with the BBB, but I still get emails and snail mail demands for payment. DO NOT trust that, if anything goes awry with your order, they will handle the situation in a professional manner.

I am done with ordering through this website. It's a collection of many stores on one sight. I recently purchased a shirt. The cost was $19.18. When I got it I didn't love the fit so I was going to send it back. Well after what I paid to get it shipped to me and then the cost to send it back minus a restocking fee I was going to be out over the original $19.18 cost of the shirt and have nothing to show for it. I kept the shirt and will never order from them again.

I used to shop from Woman Within and Roaman's all the time. They have changed a lot and I refuse to do business with them any longer. I had a bill for $42.92 and it was due on June 11th. I could not log in and missed my payment date. They charged me $30.00 for a late fee plus interest. I feel like my account is locked. I paid the bill but I promise to never order from them again. What a disappointment!

Stay away from Roaman's! The sizing isn't even close. I usually wear a 12P but the jeans that arrived were ridiculously too small. I didn't want to be charged almost half of the purchase price to get a refund, so was forced to opt for an exchange. Ordered a 16P and they were too small, too. And the quality was horrible. Do not waste your money and time ordering from Roaman's; their return policy charges an exorbitant amount, and exchanges are no good either.

The products themselves are average in quality. The prices are slightly high but deals can be found. However, the shipping cost is astronomical. I worry that if you had to return an item you would pay more for shipping than the item itself. That seems very risky.

If there was a zero star option I would have selected it. I tried to cancel order as soon as confirmation email said shipping was $45. They would not allow me to cancel and want me to pay shipping both ways for things I said I did not want. Currently disputing with my credit card company as an unauthorized charge. HORRIBLE customer service

I recently ordered a tank top with a sweater to match. When I received my package, it had the tank but not the sweater. In the sweater’s place were two pairs of undies. I called the company and explained what happened. They would not replace the sweater. I re-purchased the sweater (on my own dime). Today I received my package for the 2nd order of the sweater and in its place were the same exact pair of undies! I am through with them! BEWARE! They are NOT an above board company!