QVC Reviews

Called QVC to order a birthday present for my wife. First of all, I find it very unprofessional to ask for an item number immediately after identifying the company that you've called and the failure of the person to identify themselves. Nonetheless, after the item was confirmed along with my personal, shipping and credit card information, the representative provided me with the estimated arrival date for the item. Before I could complete my inquiry pertaining to the question of when the item was going to ship, the representative interrupted me to begin talking. When I asked her did she realize I was still speaking when she interrupted me, she answered yes without even offering an apology for her rude behavior. I then asked to speak with a supervisor and was abruptly hung up on.

I ordered a Dell computer and the first day the mouse wouldn't work. I was on the phone with Dell for a couple of hours, where they remotely take over your computer and they couldn't help but they did tell me I needed to send it to them to be repaired!! Excuse me I had it less than 24 hours! So I sent it back to QVC. I really think that the computers that they sell are the rejects that the retailers will not sell in their stores! They are usually their TSV and we fall for it! The one I had felt and looked like a cheap plastic toy. I have found over the last couple of years that so many of their products aren't good quality at all and they just keep selling it and people keep buying it!

I have been a customer of QVC for 6 years and I have spent thousands of dollars over the years. Recently I tried to make a purchase and got a message pop up that my acct was suspended... no letter or phone call explaining this action prior. I called customer service and the very nice lady had no explanation and told me to call another number... so I did... and was told by a very rude lady that I was being audited!! I was very confused and told her I did not understand... but she would not give me any reason or explain... She said I just had to wait to get an explanation letter via USPS... however this letter never came... and I'm still not allowed to order... or even look at my easy pay account. They will only take money out of my credit card for previous purchases that I owe payments on... which is fine but I think I should at least get an explanation and be allowed to look at my account!! This is crazy to me!! I am shocked at QVC's behavior!

Ok, so I allowed myself to be sucked in and bought some of their (QVC) Brand Cookware, Lifetime easy replacement warranty! That's what they said when they sold me this garbage - if ANYTHING Goes wrong with it, call us, we will send you a replacement no questions asked, blah, blah, blah. So, I have the cookware a few years, maybe three and it starts to chip. I never use metal utensils even though with this magic cookware you CAN use metal - it still chips. I call to get one skillet replaced, "Nope! Can't help you, sorry."

I love QVC's Lobster Gram lobsters. So does my family. I think now I've completed 2 or 3 sets of auto-delivery of this item; meaning I purchased over the course of 3 years @ 4 deliveries per year - the feasible way to do this, as this is an expensive item is to pay using easy pay; installments on my credit card. The large count of lobsters can easily be $280.00+ total. I would say the last 4 shipments (the initial shipment that starts out the purchase is fine - done on easy pay) have been charged in whole to my card. Each time I have to contact customer service and complain - it is supposed to be on easy pay. Ok - I know they can't be that stupid - or am I stupid for dealing with them?

I am truly shocked at what is happening with the home shopping networks in general. I had to see what the hype was. I tuned in on the night they were showcasing Philosophy products. I love these so I took some time and listened to what they had to say. To be fair, I did buy two products because they were the best deal you could find....anywhere on the internet and in store. There is and was no better deal. So, I am pleased with that. BUT, where I have the problem is all of this clothing, watches, jewelry, products....i.e. CRAP that NO ONE NEEDS! The special deal of the day was a pair of shoes that were $60. I can go ANYWHERE and get shoes for way less.

I've been a QVC shopper for over 20 years. I tried to log into my account the other day and my password was no good. I contacted QVC customer service. I was told that I had an old Qcard account that went to collections back in 2007 and my account is now "frozen". I can no longer make purchases and my auto-delivery plans may be cancelled. My last purchase with QVC was on June 18th. I recall having a Qcard at one point in the past. I do not recall leaving any matters with it outstanding. If that was the case, why is it that I am now hearing about this 7 years later? I think it is very unprofessional of QVC to put a "hold" on my account. I should have been contacted by QVC by way of letter advising me that an issue is pending. GE Capital is now taking over QVC accounts. They have not contacted me either. I tried contacting GE Capital to rectify the situation, I was provided the contact information by a QVC rep. I called this number several times and it states that I cannot be assisted at this time. Very poor handling on QVC's part. QVC had no problem accepting my orders and taking my money up to this point. Sorry QVC - VERY UNPROFESSIONAL Customer Service!!!

I've been an QVC customer for 25 years. There were no problems brought to my attention, but without any advance warning they cancelled my account. I called "customer service" but all he would say is that QVC had been trying to collect a debt from me and they turned me into GC Collections! This in the same week I received 9 different items from QVC including 2 Ripka pieces that are on easy pay. I wrote a letter to the CEO, but don't expect a reply when I read of how others communications to him were ignored.

I've been a QVC shopper for about 10 years but I don't purchase a lot, just ever so often. What I'm upset about is their pricey clothing. A few years back you could still buy a nice tee shirt for $20 but no more. I've noticed that many of the designers are selling tee shirts now for up to $79 (Clinton Kelly) and even Susan Graver's tee shirts are at least $40. I think they are pricing the middle class shoppers right out of their market. I shop for most of my clothing on eBay where QVC and other shopping networks sell their returned items or out of date merchandise to people who purchase huge lots then sell on eBay. I will not pay $40 or more for a freakin' tee shirt. I don't care whose name is on the label!

I have written bad reviews for products on more than one occasion, but they never get posted by QVC. I never curse or violate any of their rules. If you look at most of their products, the reviews are almost always overwhelmingly positive.

Have been wanting to join the iPad generation and was watching QVC one evening and gave in when they were selling a 16GB iPad with all the gadgets for under $500 on Easy Pay. I am leaving for a business trip in mid-June and thought this would be great to take along. I ordered on 5/28. It says it shipped on 5/30 and would be delivered on June 5th - got the email to prove it! BUT, as of today, it still says it sitting in Newport News, VA! I am in Texas! It's now June 12th. I have called every day since June 6th to QVC and get the SAME story..."You should have it by tomorrow." I AM DONE!

I placed an order, which was promised to be shipped. The day I was expecting shipment, I inquired on the order status as I had not yet received shipment notification. The telephone rep told me that it was held up for further checks and that it will be shipped the same day with delivery on the 3rd business day. Same story on 3rd business day as I had not yet received the product nor shipping notification. This second time, I was told that not only they had cancelled my order by the online account too. I was quiet upset as they had no courtesy to inform me on either occasion either by telephone or email why they did what they did.

I have been a customer of QVC for over twenty (20) years and have never had a problem until the past few months. Most importantly all of a sudden all my deliveries from UPS required a signature. I am not home when UPS delivers, so I cannot sign for a package. I asked UPS why I never had to sign before but now I was required to sign for a package. They told me that QVC required it and showed me the QVC shipping label on the package which clearly stated on the label "Signature Required."

QVC lied on air in advertising Dell Inspiron 5000 17" Laptop Intel Core i5 8GB RAM 1TB HD computer, item E226003 or E226004. I'm sorry but I feel like QVC has TOTALLY lied about this product to dupe people into buying it - they promoted it as ~$2000 retail item, specially priced for QVC at $869.94 with MS Office. I found I can purchase it directly from the DELL website for $30 less than what QVC was charging and it isn't even on sale!

I am very angry with QVC and this complaint is to alert QVC customers. On January, I ordered creams for my cousin who likes Philosophy products. I do not use them since I work as a clinical esthetician. I do not buy that many products by phone. I am so upset, because I never received the products, but I received the bill that I owe money to them. They are so fresh, since they took money away from my debit card, and now they are telling me that they send me the creams. I tried to get in contact with them, but no one knows anything. But the worse is, that in the middle of me trying to fix this issue, they sent the bill that I do not owe them to collection department. They want me to pay for something that I do not have or received. Is there anyone that knows what should I do? I am almost about to call consumers department in California. Is there is anything I can do it about it? I need an advice. Thank you.

On March 25 2014, I tried to log into my QVC account and after several failed attempts I called Customer service and was told that corporate had closed my account. I asked the Rep if she knew why and she was more then happy to tell me it was due to my "Shopping Behavior" and that I had returned too many items. She also told me a letter was forth coming...I finally received said letter almost 2 weeks later. Here is what it says word for word...

I have been a loyal QVC customer for the past 9 years. On air the QVC hosts encourage customers to return the item if they do not "LOVE" it. What they didn't say was that they would close your account if you return too many items. The quality of their merchandise seemed to be getting worse over the last few years. I was receiving defective, damaged and even customer returns. So, I was having to return a good percentage of what I purchased. I never thought twice about returning the merchandise, because QVC made such a big deal about their return policy and stressed that they did not want their customers to keep anything they did not love. Well, I found out that is not the case. They use their return policy as a selling point, which is false advertising since they close your account if you return too much.

On 4/4/14, I called QVC to buy a laptop b/c my sister had raved about their payment policy & great products. I spoke with agent who helped me get a Dell laptop & 3 yr service contract. She advised I could do payments and they would charge me a lump sum when they ship it. So now my c/c has a hold of $300 + and an actual charge of $199.96.The agent advises I will not receive the laptop for a month. I wait a month and no laptop so I call QVC to receive the worst customer service ever!

I give the customer service 0. QVC customer service is the worst. Eight days or more to refund my money. Five days to get an approval and five days to process a refund only because my four easy payment was billed in full in one day for no reason. What a joke. All I get is sorry. If QVC was sorry two things would of happened: 1. they would of process it last week when I called and/or 2. you would of just give me the tablet for free. People make mistakes. It’s how you respond toward those mistakes that sets them apart. This is my last purchase at QVC.

My wife has been a customer of QVC for years. QVC does have some good valued items but here's the but. Lately the items she purchased need to be sent back because they're defective or don't work like the salesperson claims they will. It would seem that prior to putting the items on the air QVC doesn't check to see if they truly work. QVC must trusts the seller or they see a good profit. If this is the case they're losing the customer confidence to watch what they sell.

I have been very satisfied with QVC, well ok, satisfied, well maybe copasetic is a better term. I have purchased a few things from them such as a KitchenAid mixer, a Dyson vacuum, an HP computer, iPad and other things. I mostly use QVC for the very convenient, well kind of helpful easy pay. What I've learned in my dealings is that what they say in the live aired segments and what happens in billing department are two separate and distinct things. Now, let me be quick to say that I have been very satisfied with the products, no regrets there, well the accessories for the iPad were cheap but that's no big deal because I never used them, but other than that, no complaints there.

I guess I'll begin at the beginning...with the 1st worse: "Sleep Number Bed", OH my goodness, this cardboard, inflatable bed is a joke & I'm not laughing! We needed a new mattress & Mr kept saying how about "ya know, so seeing it as a weekend "special," I said, "well watch "them" for a bit & see what you think?" The lady carrying it upstairs, NO, It was VERY HEAVY...it landed on our porch & I baby-sat it as long as I could, then 3 of us dragged box after box into the garage! THIS non-bed is beyond the worst thing in the world, DO NOT EVEN THINK ABOUT BUYING IT! Or try this, buy a nice inflatable bed (I have several) put it on a cardboard box...for less than $100, you'll have WAY BETTER THAN what we got!!! ...

Instantly - QVC errors rampant! What's worse is customer service model horrendous! Talked with one dolt after another, including the highest escalations office - incompetent! Problem finally resolved after talking with Amy **, head resolution representative. Call and ask for her.

I saw a special on tv advertising a dyson animal 44 for 299.00, which included 6 attachments. I had researched this vacuum and multiple sites and stores offered this vacuum for 399.00 without any attachments. I purchased this offer from qvc.com and received the vacuum and attachments 5 days from my initial purchase, even though the site said it could be up to 18 days. The vacuum was brand new and everything works perfectly. My order was exactly what I wanted and I got it for a significantly lower price than I could have elsewhere. I got a ups tracking number and it tracked my package up until I received it. Overall, I'm very happy with qvc.com and my purchase, despite the overwhelming bad reviews I read.

After finding QVC offered an exact match to a specific product I was looking for, at a reasonable price, I decided to make my first purchase from them. That was a mistake. Though they immediately took my money with the order, they waited 3 days to "ship" the item. Not too bad -- except they didn't actually SHIP anything. They waited 3 days to print a UPS shipping label. So I got a notification of shipping along with a tracking number. But 5 days later, UPS still has not actually received the package. So after more than a week, still nothing has been shipped (despite a promise of shipping within 48 hours).

In 2012 I was sent a gift from QVC from my mother. I did not order the product (as it was a gift). And at the time I did not even know where the product was purchased from. About two to three months ago I got a letter from a collection agency saying I owed $39.29 on a balance that was left unpaid on the account. This is where I have the problem. I never opened an account with QVC, and the fact that they waited almost two years to try and collect the money. I also can't believe that they sent me to a collection agency for something I did not purchase. I contacted QVC when I first found out that they were trying to collect the money and told them that there was a mistake.

I have been a customer of QVC for years and would use the Easy Pay option from time to time. During the security breach at Target in late 2013, my bank cancelled my debit card on December 23rd and issued me a new debit card. I forgot to update my payment account information with QVC which contacted me to update it, which I did. They then contacted me again on Feb 7th and asked me to update it again and to be sure to click the "Submit" button. I went into my account again and made sure I clicked the submit button and emailed them to make sure they got my updated information. I didn't hear back from them and got a letter from a collection agency 10 days later.

I have happily shopped with QVC for over 15 years. The last few years I've shopped less and less because the quality and consistency has gone way downhill. Last SEPTEMBER 2013 I bought a Bose speaker for my husband's birthday on Easy Pay. Today, Feb. 19, 2014 I got a letter from a collection agency for $42.99. I thought it was a scam because in the past couple of months I've made several orders on QVC. So I tried to check my account history. They had locked me out. As I was trying to find another way to find out, my husband went to the basket where we put our incoming mail. He picked up the basket and looked against the wall. Sure enough a letter had fallen between the cabinet and the wall. It was from QVC. BUT no postage date, no date on the letter, no hint of what item I was supposed to have failed to pay for.

Over the past many years I have spent thousands of dollars with QVC. In late 2013 they started sending me notices of unpaid Easy Pay orders. When they sent me notices of amounts due, I would check my account to make certain of the charge and send them a check. I have not purchased anything from QVC since November 2013. This week I noticed several charges from QVC showing up on two Visa cards that had not been there in the past month so I went online to check my account only to find that my account had been closed. How was I to check my account if I couldn't access it to check the payment history. When I phoned their customer service I was told they couldn't help me. I cannot understand how any company can deny customers to check their account history. QVC certainly has an odd way of keeping their customers informed. Want to warn other customers.

Nutri systems - false advertising. I specifically ordered this product because they advertised that there was no obligation. If for any reason you tried the product and did not like it, just pick up the phone and cancel. No need to return the product and 100% of my money would be returned. I called to cancel and was told that I had to return the unused product! Luckily I didn't throw out the box. They even asked me if I could describe the host that lied!!! I'm done!!! Back to mall shopping.

Advertised that no lights would EVER go out. Strand after strand did not work. Called Bethlehem Lights, who told me they were aware of the problem and would replace the tree after Christmas. To get me by the holidays, they gave me replacement strands of lights. Called after Christmas, was told lies. Now say never had problems with the tree. Told me I had to pack a 100 pound, 9 foot tree in a box myself, and pay for my own shipping, at over a hundred dollars. A Donna ** and Crystal ** from Bethlehem Lights are extremely dishonest people. QVC sanctions this fraud. If anyone has had a similar problem please email me. Thank you.

First off I had ordered a game system for my son the Wii U Bundle Pack. I have made the option to pay monthly on the item. Well the first payment WAS TAKEN OFF OF MY CREDIT CARD as soon as I hit the Submit order button. I was okay with that because I had originally thought my item would be shipped in a couple days. Well the couple of days passed by and I got concerned and a bit skeptical about what was going on with my item. So I go to check the status of my order and it has said the my account was SUSPENDED!! So I called customer service and ask why my account was suspended and they told me "THE ADDRESS YOU ARE AT HAS 10 UNPAID TRANSACTIONS" so therefore they were unable to send my item.

Recently I ordered 2 pairs of shoes from QVC (the charges came straight out as if I purchased them at the store). I thought they weren't being charged until they were shipped. I immediately cancelled them, but the charges were not reversed, so I called QVC .The person to whom I talked said, because I cancelled that it came straight out of my account. That's not true because I ordered again and it came straight out of my account. They shouldn't be able to deduct until they ship. They used to charge when shipped. My business is going to HSN and Shop HQ. You can purchase the same products at the store or online from the companies. What goes around comes around. One day they will be needing our business. P.S. I had to call the bank to get charges reversed.

I purchased a Shark-Duo from QVC in November of 2013. I've used it time & time again & it does exactly what they said it would do. I Love the Thing! It's so Easy on my back & legs to use this machine. I hadn't used the polish, but everyone thought that I had. It's That Good :) Will I be shopping at QVC again. You bet I will! I hate that others had a bad time with them, but I haven't got any complaints. I enjoy my Shark-Duo & it feels really clean when I walk barefoot on my floors. I've used it on my laminate floors & carpet. It's like they said when it comes to getting stains up on carpets too. I love the fact that I got so much cleaner with my machine too. I'm not a spoiled person. Never have been, but this thing makes me feel spoiled :P Love It!!! ;)

I ordered several items during their extended holiday returns policy. I didn't need all of them for gifts. On 12/26/27, I returned 10 items in separate boxes using the return label that came with the item. One of those items was a Laptop. Now when I ordered these items, I got all of them except the laptop within 3 days. I ordered the laptop in early November so I would have during the Holidays to give me time to try it out. I kept checking and didn't get it until after Thanksgiving. Funny though, the minute I tried to cancel it, it said it had shipped. None of the items I have returned for their extended holiday return policy have made it back to QVC.

QVC is the worst company I have ever had an experience with. I ordered this item for my boyfriend for Christmas two weeks before Christmas. The item was not even ready to ship until 3 almost 4 weeks later. Then they wouldn't ship the item because I used a debit card card instead of a credit card. This was the worst situation I have ever been in. I will never order from QVC, ever again. There are better sites then this overpriced garbage!

When I saw the QVC TV show on 12/14/13, they had a great offer for an Apple iPod and HP laptop with printer which were GUARANTEED to be delivered by 12/23. I would go online and periodically check the status as I felt 8-10 days was too long to wait. As the time got further away, I began to call once I continued to see "IN PROCESS" 6 days after the order. My first of numerous conversations suggested that the manufacturer was behind and it could ship out at any time. QVC suggested that they were not responsible for the delays.

I sent QVC a Money Order and they said that they had returned it to me since they had closed my account. Since the Money Order was sent to them, in their possession and made out to them, I feel that it would be their responsibility to make good on it. I never received the money order, it was not returned to me. So now I have to go to the Post Office and trace it, which could take up to 90 days!! This was not my fault, it was QVC's. A letter they sent to me went out of the margins to the end of the paper on the side. Unprofessional, not good at Customer Service at all. I had been with them for over 23 years. I have found their products, Philosophy, WEN, Joan Rivers, Susan Graver at other locations, for cheaper prices, in some cases 50% cheaper! Their loss, MY GAIN!! Don't be fooled.

I have been shopping at QVC for more than 20 years, most of the time using my debit card and either purchasing directly or using the "five easy payments" that they offered. Recently, I purchased from QVC the Kindle HD with the case and the service program. An email was sent to my computer stating that the products I had purchased had been shipped and would arrive on December 10th. I anxiously waited for my products but they never arrived and instead were sent back to the company. It seems as though QVC used an old debit card that I had originally placed with them on subsequent years. I contacted QVC and told them that I had a new debit card and gave them my numbers which they gladly took and placed in their computer.

I've read all the complaints about QVC Account Suspended. However, I just opened my account less than 3 days ago and was told the same thing about me having too many cancellation/returned items. However, I didn't have any cancellations/returns because I'm a new customer to QVC. I don't buy that excuse! Oh well! Their loss! I'll continue to do my purchasing with HSN.

After I placed my order I realized I had made a mistake several days later when I found out that I could buy the iPad at a local Apple store for $200 less - that would not include the keyboard but I don't care about that. I planned to cancel my order when the QVC website stated that it had shipped. When I checked the tracking number with UPS it actually stated that a label had been printed but the package was not sent out for another 4 days. When it arrived it had been 10 days, a signature was required - good thing I happened to be home. I immediately put the return label on the package and brought it to the post office. Another 9 days since I returned the package and no word from QVC about receiving it or my refund. I would like to have had more accurate information regarding shipping, signature required, delivery date and up to date info regarding my return.

Since April 2013 to 2nd October 2013, been trying to resolve my account. Sent items back which have not been refunded and sent proof from post office to support this. After a rude, unprofessional man from Liverpool who told me I'm a liar and a thief but not in so many words advised QVC does not want me as a customer although I have spent a vast amount of money with them. I also had to keep on calling to advise items not received and awaited the declaration form which never arrived and had to keep calling and calling for declaration form to be sent. Then again to try and resolve.

I placed an order for a computer on a Sunday, approximately after 10 PM. I immediately cancelled the following day on a Monday 10-11 AM. One of their employments told me that they were going to see if this was possible and asked me to call back. Since this is a Dell Computer I got in touch with them on Monday to see how I could cancel this order. Dell's personnel said that they needed at least a reference number to track the order of the computer and cancel it. I called back QVC and asked for this special number. The lady told me not to worry that it was taken care of. I breathed a sigh of relief.

I have had many different instances with the hiring policy at QVC. They ask for a high school diploma or a GED. The problem is they don't check it out. There are a lot of different people who work at the QVC in Florence, SC who have lied about having a diploma or GED. If QVC checked out what their applicants have said and done, they would have known better than to hire that person (I can name several). It's not fair to others who have theirs and are trying hard to find jobs and can't because companies like this one are not checking out everything a person tells them before hiring them. Liars like these people are taking away jobs from good honest people. These types of companies would rather hire liars! Do your research like you claim to do before you hire these kinds of people. If QVC actually checks, I bet they'll realize over half of their employees will be let go because of the lies. Shame on you, QVC!!!

I've been a very satisfied customer of QVC and still am other than this previous year. Besides things taking longer to get here which I just figure they have a lot more customers now which means more volume to do. But twice this year, I've ordered things at different times and it says shipped and it never arrives. I look on my bank statement and they charged me also... I've had excellent customer service though and they do correct the problem. But I don't like how it makes the customer look like they received the package. Both accounts on mine, if you go into my package tracking, it shows it's somewhere but never gets to my house and it doesn't show that it is ever delivered. Somebody must be sleeping on the job or one doesn't know what the other hand is doing... I hope they can correct their shipping problems. They have been a great company with a lot of good quality people and I've always trusted them. Hopefully in the future, they hire real people that really want to do good things for the company and keep up the great shopping Network that they have been for years... Just sharing my concerns.

On Saturday night I ordered a La-Z-Boy chair at 10:30pm. I got the email confirmation and looked at my order status on QVC website. It showed my order and also a picture of the La-Z-Boy recliner and a link to more details about the chair. The chair was similar to the one I saw on TV but the color was different and the item number did not match the one I ordered. I began to wonder if it was a different chair than the one I ordered. So I proceeded to cancel my order at 12:30am. Only 2 hours after I purchased the chair.

I have been a QVC customer for about 8 years and had foot surgery so I ordered while stuck at home this summer. Twice my orders were UPS, the other USPS all with tracking that showed it never left their state of PA. Each time I contacted customer service (by email) they would just give out the standard "we are sorry your item did not arrive when you expected" and each time they disregarded the tracking that proves it was never sent. I have to wait 3 weeks before they will do anything about it. I just don't trust them anymore. I don't know if it is human error or a glitch in their systems, but they don't listen when I asked a supervisor look into this constant problem. After I get my credits, I don't want to deal with them ever again.

I ordered an electric grill from QVC. I had just moved from one state to another and changed my bank account. I went online and changed it as well on QVC site. Needless to say they have turned my account over to a collection agency. I have been a loyal customer for 10 years. When I tried to explain and offered to pay them over the phone and ask them to remove it collections, a very snotty young lady named Jackie told, "You owe us for item. And once it's in collections, you have to deal with them." Since I have not even opened the box, I said I wanted to return it…She then told me that QVC has a 30 day return policy. I they would just send it back. So for me this is my last experience with this company. If you can’t resolve a customer complaint, why am I buying your products?

I purchased two (2) HP 17.3 inch laptops from QVC on December 12, 2010, one for myself and one for my daughter. QVC advertised the laptops as Blu Ray Player and when we got the laptops they were not able to play Blu Ray disc. We did not notice until a month or so later, because I only purchased the laptops because of this capability, seeing as I travel a lot and I figured I could take the new laptop instead of the laptop I purchased almost a year before.

Bought gold chain advertised as "14k gold" and labeled "14k Peru" from QVC during live presentation by Lisa Robertson. Ms. Lisa specifically said "not gold plated" during this presentation. Wore for 6 wks and link broke revealing an oxidized metal under the thin layer of gold PLATING. Had a similar experience a few years ago with their high-end Arte d' Oro line. Advertised as 18k gold w/ pricing to match. Tarnished on my ears. Gold PLATED. I asked them if their quality control was lacking or if they were misrepresenting on purpose. Response: "I'll pass your comments along to the higher-ups." My mom and I used to buy real gold jewelry from QVC (15+ yrs ago). Need to drop the Q and V already.

I bought a LG TV from them not even a year ago and this will be the second time I have to have a repair person out. The first time the man from LG ask me who worked on this TV I said no one and he said some one did and ask where I bought it from. I told him QVC and he said never buy from TV. So I called them and told them I bought a used TV and they said that is not their problem it was LG. I told them, "No it's both of your problems because if I would have wanted a used one I would have looked in the paper or on line." Neither one has done anything about this. I still have to have a repair man come out. I hope someone will hear what I have to say about this. I have a three year service repair on this piece of junk. And I want either my money back or a new TV. This is fraud and all the junk they sell. There has to be other people out there with the same problems. I need help. I hope some one can help.

As a stroke survivor, with limited energy, I have shopped QVC for almost every holiday, birthday, anniversary, and so on. I have gotten some items that had to be returned or exchanged and yes, once in a great while have had a problem, but for the quantity that I order, the ratio of returns is small, with few if any problems. When I've had a problem, they have always been fixed with little difficulty. I have purchased fragrance, makeup, shoes, and lots of clothes and highly recommend for anyone, mobile or not, this is a fantastic way to get things that are of quality and decently priced. Where else can you use/wear something for 30 days and then return it for as simple of a reason as "I changed my mind"? Love the company and encourage others to try it for a fantastic experience. :)

QVC is the WORST, MOST UNETHICAL Company I have ever dealt with. I returned a Christmas present due to the fact it did not fit. QVC attempted keep the merchandise and not refund the money. I called QVC as they were stealing both the merchandise and also the refund. I spoke to a representative named **, who was the Customer Service Manager’s assistant, and she said if I did not like it she would close my account. After making at least fifty calls to QVC executives (with no return phone call) I had to dispute the transaction with VISA. I ultimately prevailed and QVC is still attempting to charge me for the merchandise which they have in their possession.

I bought some 14K gold earrings that were a Today's Special Value once, and I put them in my jewelry box without even wearing them. When I finally did go to wear them, they were tarnished. This was after their 30-day return policy, so there was nothing I could do. They were not supposed to be gold plated or anything. They were advertised as 14K gold, period. Nothing would remove the tarnish. Beware of QVC.

I returned a perfume that smelled like a combination of bug spray and motor oil. It didn't smell like perfume at all. I had never smelled any perfume like that, ever, so I returned it. They have high shipping costs that are non-refundable, and you have to pay for return shipping even if it's a defective product, so I didn't pay the extra money to have it insured, on top of the return shipping. They claim they never got it, and I was out $45.

Purchased an item over $150.00 from QVC. They claimed it was sent in late June to be delivered by June 27th via UPS. I had a tracking number so I called UPS. They claimed they had no information on the item and to call QVC. So I called QVC twice. Both times they refused to help me. They insisted I had to wait until today, July 5th, before they would do anything. I called today and (surprise) the operator couldn't understand why they made me wait to resolve the problem. So here I am still waiting for the item I ordered. They say it will be in next week. We'll see. Not impressed with this company.

QVC has the worst customer service that I have ever seen. My elderly mother just wanted a chain to put her cross on something that her fragile hands could work and long enough that if her hand could not open the clasp, she could just pull over her neck. Watching QVC one night, she saw an 18-in. chain on the show that would work and she called and ordered the chain. Unaware that they had an issue with her account, she went to the local store and made her money order for the amount of the order. She then proceeded to mail it off and send for her necklace.

They cancelled my order because they said they decided not to offer ME the flex pay option. I have no previous payment problems with them, and the money was in my account. They should not offer options that they are going to refuse to honor. Very poor business practice, resulting in one of the poorest customer service experiences I have ever had. I would rather do without than do business with this company ever again.

QVC is holding my child’s game because my phone number has changed. I mean, wow, people change their phone number all the time... I guess something is fraudulent with them too!!! Now my child is sad and my day is bad. Thanks a lot QVC.

QVC is just a loan shark. They will no longer take major credit cards. On a $6.00 monthly fee, they charged a $35 late fee. There is no customer service to help. It is not legal to charge $35 a month late fee on $6 payment. They are cheating a little old lady in a wheel chair $35 a month late fee on a $6 charge. The item was junk and returned to them. We have no service at all. They just sell junk and charge any fees they want. An over charge of $6 has turned into over a $100 plus bill. QVC cheats. They break laws on over charging fees. I would never order from QVC ever again. They should be closed down for acting like loan sharks. They go by no federal banking laws. QVC has their own loan shark credit company. They should be very proud to cheat on a poor little old lady in wheel chairs.

I had only been a customer for what would have been three years, two months from the time they suspended my account in Sept. of 2012. I became a customer with them in November of 09 and I always paid my easy pay items on time and, gave good reviews for all of my purchases. Whenever I would write reviews, they were always good except for the items they sent to me, that someone else had returned, which I sent right back to them. The folks in customer service have been directed to lie about them not reselling items that have been returned by other customers. This is no doubt how QVC has become the enterprise that it is today.

I bought an LG TV from them on Sept. 12, 2013. It broke this week. I called LG and got a repairman out. The first thing he said to me was this TV has been worked on. I said no and told him I bought it from QVC. He said someone had worked on it because the panel on the back was not screwed in right. I asked him why. He said they sent me a TV that has been used and resold as a new one. I called QVC and they said they have no control over that and to call LG. Well, no one wants to talk about this. But all the electronics I have bought from them are junk. Dyson is a piece of junk. Tom Tom is junk. It fell apart when I was moving from one state to another. I got the part a week later and fell apart.

I have purchased a Diamonique Eternity Band in 2011. I wear it as my wedding band. I'm sorry to say a stone fell out and I had to send it back to get it exchanged. I no longer had the receipt and called QVC customer service to make sure I followed their rules for an exchange. I was told to include a handwritten note stating that I wanted it exchanged for same ring, same size, etc. Somebody at their processing center handled the exchange as a return and credited the purchase price to the original credit card. This account has been closed for years.

QVC suspended my account and I can no longer purchase because of a situation with my Q card. Due to financial difficulties, I got behind in my credit card payments. The bank that handles the Q card, GE Capital, offered me a settlement. I agreed to the settlement amount. GE Capital advised me that when the final payment was made, the credit bureaus would be notified the account was settled for less than what was owed. They also told me that I would receive a 1099-C because the amount forgiven was more than $600. However, they never told me that QVC would no longer allow me to make further purchases (even with another form of payment). If I had known that, I would not have agreed to a settlement. QVC needs to address this with GE Capital. QVC is being unreasonable.

I have been purchasing from QVC for years. I had an active account that was always paid on time and I usually paid about $500 per month leaving a small balance. Because of the amount of items I purchased, I did end up returning some items for various reasons. QVC professes a 30-day unconditional return policy, however, it is obviously not unconditional. They claim that if you return too many items, they can close your account. Not only did they close my account but they also closed my husband's account, my daughter's account (who is married and lives separately from me) and my mother-in-law who lives in Florida and is 86 years old.

I had only been shopping with QVC for a little over two years when they suspended my account because they said I had cancelled too many orders. In my opinion, I think I purchased more than I cancelled and if they did not want customers cancelling an order, then why do they have that option? Also, why would they not notify a person long before they do? I believe what really made them do what they did was because I couldn't receive an auto delivery order at the time it was due to be shipped because I had an emergency that came up at that time and was told by someone at CS that it was OK to cancel that shipment. A couple of weeks later, I went to order a handbag and that is when I found out that my account was no longer open. I even wrote a letter of apology to them, but they were not even moved by my explanation of the hardship which I suffered and therefore I couldn't take shipment of that order.

I, too, have spent thousands of dollars with QVC over the years. At least five years ago, I placed an order for a Michael Dawkins jewelry as a gift. I ended up sending it back. To my shock, they sent it back to me and said that it was over the 30-day return period, by a few days. That was irritating enough, but they took it out of the Michael Dawkins box and put it in a plain QVC box. Well, FTS, I sent it back again. They received it according to shipping records. They did not try to send it back, but are still chasing me for the money. Just this week, a family member had an order cancelled and a hold put on her account because they said she was associated with someone who owes them money. I don't know what is going on at QVC the last 5-6 years, but I would steer as clear as humanly possible.

I and my wife have been a QVC customer for years and have spent thousands over this period. We have never been late with any payments and/or payments returned for insufficient funds. During specials, we use at times the easy pay method. It was during this that we had our first problem with QVC. I purchased an item that had two payments of $29.91 - used my debit card on file as normal. After the first payment processed, I was notified by QVC that my expiration date needed to be changed. I went online, updated my card, and submitted the due payment.

I have ordered a total of 3 items from QVC, and have had problems with two of the three so far. The first order, I received in a timely fashion, but then before the last payment, I had to close the account suddenly because of a potential fraud issue. It was a $30.00 monthly transaction, so I had forgotten about it. I received a letter from them 2 weeks after the payment was due stating that it was being sent to collections. I would have been happy to pay it before it went to a collector; a $30 collection is just ridiculous. The second item I purchased was on a completely separate account. I ordered it in October with 6 easy payments. Payments for October and November had been debited, but looking back at my bank statement, December's had not. Ironically, January's payment has been debited as well.

I received a letter from QVC, dated January 15, 2013, that one or more Easy Pay installments did not go through. I called QVC because my credit card was replaced with another due to ID tampering. Ready to pay the total amount due stated in the letter, I was told that it was two payments and not one. The payments reflected both October and November 2012. I was annoyed because no one contacted me until January 2013 to tell me the two payments did not go through from October and November. Immediately, the customer representative told me that someone tried to call me three times and a notification was mailed earlier. I responded that no one tried to contact me until I received the letter dated January 15, 2013. I did not move nor has my phone number changed. I have been a customer for years and never experienced this problem with QVC before.

I received a letter from QVC (dated January 15, 2013) that one or more Easy Pay installments did not go through. I called QVC because my credit card was replaced with another due to ID tampering. Ready to pay the total amount due stated in the letter, I was told that it was two payments and not one. The payments reflected both October and November 2012. I was annoyed because no one contacted me until January 2013 to tell me the two payments did not go through from October and November. Immediately, the customer representative told me that someone tried to call me three times and a notification was mailed earlier. I responded that no one tried to contact me until I received the letter dated January 15, 2013. I did not move nor has my phone number changed.

I had been a customer of QVC for many, many years. Recently, I had my account closed because they claimed I returned too many items. Of the thousands of items I purchased I probably returned maybe 10%. And if I'm not mistaken, the return policy was 30 days for any reason. Obviously that only applies when you never return anything. I also found that the quality of the merchandise, especially clothing, had declined in the past few years. Obviously the only thing left of QVC is the C. Wake up, QVC. You're not the only game in town. And the joke is on you, because you lost not just hundreds but maybe thousands of dollars by cancelling my account. I will get great joy when you run your business straight into the ground!

I returned two Liz Claiborne t-shirts for exchange of another size on December 15. It took two weeks before they could tell me whether the shirts were even received. When I spoke with someone, it was not logged into their system. I was told four days ago the shirts were received and my return mailed out which was not true. They were just mailed out December 30 and the tracking says they are only sending one. I paid for two t-shirts and returned two t-shirts.

I was put on hold so many times and never could get through to a supervisor. All my precious daughter asked for was an Apple iPad. I ordered it on December 4, and was told a week before Christmas that it would be here before Christmas eve. Mine was an iPad 2 and I was not going to be affected. My daughter never received it but my account was debited. I called on Christmas eve and they said sorry, that there was a stocking problem with Apple and it would be until late January for the delivery. They put all the blame on Apple.

I purchased a Christmas present for my wife the first part of Nov. thinking I would get her something she really wanted. It was purchased on a credit card. This was the first time I had purchased from this company. The article never arrived when it was supposed to. I called on Dec. 9 and found out the order was cancelled and I was never notified. They had an email address and phone number but they must have thought they didn't need my order. I'm sure they will never read this. I noticed you can't reply straight to QVC. You would think if they cared about their customers, they would have a direct email. They don't deserve a 1 ranking. Terrible customer service. I will make sure I will tell everyone I can.

I have experienced the worst customer service from QVC ever. My Nov. 24, 2012 purchase (a 17.3 inch HP laptop, it was red with all the bells & whistles) was cancelled without notice. I called the day before the estimated delivery date to see why I had not gotten an email shipping confirmation. At that time, I was told the order was cancelled on Nov. 25th. QVC rep said they usually send out an email or letter to advise. I received neither. QVC said they linked my account to a family member's past due account because of the same billing address and last name. Am I responsible for paying their bill too? I think not! We don't even live in the same state. I've made at least 5 purchases in the last two years and my account is paid in full. Why wait so long to cancel my account? You could have saved me money and aggravation if you have done so sooner. I am beyond pissed!

I have been an avid QVC shopper for over 20 years. I have probably spent thousands of dollars over the years, and I don't owe them a dime. My credit is very good. However, I went into my account one day, and it was suspended. I called them up, and they said that someone else that used my same phone number, not me, owes them money so until this person pays their bills, I cannot order from them. It's probably the best thing that ever happened, since now I am savings tons of money!

I purchased a laptop for my daughter on July 11, 2012 and brought the 3-year service contract. It's only been 60 days since the purchase and her laptop isn't working. Something is wrong with the screen and she believes someone may have stepped on it on purpose, after she left it unattended in a classroom. I called QVC and they said that the warranty I purchased does not cover screen damage. What? Okay, so I asked them if I could add and pay for additional coverage since it's only been 60 days and the answer was no! I demanded for a manager and nothing was resolved. The money I paid for the warranty will be reimbursed, but no laptop!

I purchased an iPod Touch from QVC in August of 2011. Now when an iPod Touch is purchased, the customer has one-year limited warranty with the option to extend warranty by paying for it before the limited one year expires. Almost 2 weeks ago I contacted Apple because I wanted to purchase an extended warranty for my product. When I gave to the representative the product's serial number, he informed me that the one year warranty expired in May 2012 which meant that the iPod was purchased in May 2011. In my case this is impossible because I didn't own the item until August 2011. He explained to me that the May 2011 date of purchase had to have been when QVC purchased the iPods from Apple to sell. The Apple representative told me to contact QVC because there isn't much that they can do on their end.

QVC sure is quick to take your money but not return it. We bought a mattress that within a week's time broke down in the middle. Clearly it was defective. Now mind you, they were great about taking it back but darn them taking forever to refund our money. I keep calling and they say the money has been returned but we have yet to see anything in our account. We paid cash and need that money back to pay for a new bed. So we have no bed to sleep in! I am so mad!

I've purchased over $14,000 worth of mdse. from QVC over the past 4 years, which was all paid for and I had no returns. I lost my job a year ago and got past due on my QVC credit card, which only had a balance of $400. Due to this, QVC closed my account and cancelled my ability to purchase anything even for cash. I regret that I was unable to make payments on the $400 charge acct., but please... how about putting things in perspective as to how much business I gave them!

I ordered a laptop from them. I got the confirmation in the email that it was ordered with EasyPay. Five days later, they called and said I was not approved for EasyPay but can pay the whole thing upfront? After five days, they told me this. What really upsets me is they already charged me and now they say it can take up to thirty days to get my money back. They should have never charged me in the first place or warn me about this stuff. What a ripoff and what a joke. I'm better off buying from HSN or Wal-Mart for that matter. I had to obtain a police report and contact BBB office to get anywhere. They're crooks, if you ask me. If you don't believe me, try ordering from this place and do a return or something. There's nothing good about QVC.

I ordered and received an item from QVC which did not fit so I returned it. The original price charged to my credit card was $22.28 (this included $2.23 SH and $1.62 tax). When I returned the item, I was charged a total $6.95 SH. This brings my total out-of-pocket charged to my card $29.23. On 8/9/12, I received an email from QVC stating they received the item and are refunding $5.57 that should be credited to my card in the next 1-2 billing cycles. My out-of-pocket was more than the original price of this item and I am supposed to be refunded back $5.57! Lord help us. Our world isn't a "giving nation" anymore, just lusting on money!

I listened to "squealy Jill" tote the Big Wheel that she was hawking, trying to tell everyone that she loved her Big Wheel when she was a kid (Really, Jill? Aren't you in your 40s?). Anyway, they were selling them for $61 and since I have twin grandsons aged 4, I ordered two of them. With tax, shipping and handling, it came to $148. While waiting for delivery, I decided to check Big Wheels through other stores and lo and behold, there they were on Target.com for $44.99 each and free shipping and handling, really? I sent a note to QVC with this information and pretty much they told me they really didn't care and they don't guarantee to have the lowest prices. Really? But that's what your hosts say about 1,000 a day, that you buy in bulk and can get us lower prices than at other stores. They said if I wasn't happy to send them back. So when they arrived, that is what I did and, of course, I got screwed on shipping - $16+ shipping them to me and $10.95 to send each one back. So, I learned a valuable lesson.

Credit card double charges - Madexnqfpurchase and was charged on 06/11/12 for $104.32, returned and received a larger size and was charged again for $104.32. I disputed the charge with credit card and got nowhere. I will write to the Better Business Bureau and the Ohio Attorney General if no credit in 30 days.

I was an avid QVC shopper. I guess I was probably addicted to watching and purchasing many items. I also cancelled and returned many items. However, I was sending them $500 a month for items that I did keep. My account was paid every month on time without difficulty. Suddenly, I am no longer able to make a purchase from QVC. I called customer service and they said my account has been closed because I cancelled too many items and returned too many. How can this be? I was certainly keeping enough items to warrant a $500 a month payment. I am so angry because now they have cancelled my daughter's account as well just because she is associated with me. That is totally not right. She only purchases a few things from them and pays in full. Why should she suffer because of me? QVC, you are so wrong and I will tell everyone I know never to shop with you because of this practice.

They charge double the price it cost for shipping. They are very slow at sending out my orders.

Tianjin Maker Chemical Industry Co, Ltd. is a swindler and deceiver. We ought to inform you that we have bought the container (20 feet) from the Chinese supplier. We ordered and prepaid the full container in October 2011. The sum was $25520.00 USD. In December 2011, we received this container from them, from our harbor to our depot. We have made a chemical analysis on the content from all the drums of that container.

I purchased the square trade 3-year service contract - electronics. LQ touchscreen smartphone with 1200 minutes and triple minutes for life, activated by QVC wireless center. They started thinking and they stopped my previous phone number transfer of the present phone ** to the 800LS phone. You showed me 1 minute/60 days. I have purchased the triple option of 1200 minutes for one year. You have deceived me and thousands of others in this transactions. You got the money already, why is the phone not working with 1200 minutes? QVC wireless center is untrained to activate 800LQ phones.

I ordered the Apple iPad bundle on 2/28/2012. I put this on the installment package. On Thursday March 8, 2012, I received a telephone call from Karen in West Chester, PA stating that they needed a regular credit, not a debit card. I did not mention that this was originally scheduled to arrive on March 9, 2012; this was for my husband’s 60th birthday. I was then guaranteed overnight delivery to arrive on March 9, 2012 and QVC would pay for the freight. Now, the package is supposedly scheduled to arrive on March 13, 2012. Not only have I been charged twice for the same item, but I also cannot get credit on my first debit card. QVC keeps telling it will arrive by March 9, 2012, but I'm writing this at 6:47 pm. No more UPS. QVC is the incompetent company and all they do is lie to their customers. I cannot believe a company, with all their advanced communications, cannot deliver one order correctly. I need help. I am contacting the president of QVC on Monday.

A dispute was filed with my bank on December 19, 2011 for non-receipt of goods or services, and the merchandise is not received, as originally ordered. I purchased an iPad Bundle package, and was approved for payment over six installments. I never received the merchandise, and contacted QVC customer service numerous times. They told me the item was delivered, and sent me the delivery ticket from UPS. The signature on the delivery card was not mine. I contacted QVC to tell them this, and they said I needed to contact my bank to dispute the charges.

QVC had the gall to send me a letter pretty much reprimanding me for the number of orders I have cancelled over the past year. I feel that as a consumer, I have the right to cancel orders that I would be paying for. These are all orders that were cancelled within 24 hours of placement, which is what the QVC representative told me was the cancellation policy, so I don't understand why the QVC Customer Service Dept. felt they had a right to send me a letter, complaining about the number of cancelled orders, and what it costs them to pull an item from the shelf.

I just logged on to my Bank of America checking account and noticed a total of nine unauthorized charges by QVC. Each charge is exactly identical. I'm the sole owner of this account and I'm the only one that has access to my debit card. What do these charges refer to? Can anyone explain to me how this happened? I will definitely be contacting Bank of America first thing in the morning to report this unauthorized activity.

I ordered a 42" LG TV, and got the confirmation email. I kept checking to see if it had shipped. They gave me a delivery date of Feb. 13, 2012. Today, I get an email, and several messages telling me that I can't use flex pay because I have never ordered from them. This is after they have taken my money. Can there not be a class action lawsuit for these morons?

I bought my first laptop, Acer, in July. Within 2 weeks, it crashed. I paid someone to get it up and running. It crashed again. I called QVC and they said to call Acer. I did, paid to mail the computer in and received it back within a few weeks. Half the programs I paid for on the computer were gone and the computer crashed again in less than a week. I will never buy another electronic product from QVC, no one could help me and neither could Acer. Basically, I'm left with a computer that works when it wants to and no one to help. They (QVC and Acer) should be ashamed.

I made a return; they processed the return. I never received the money back, and every time, I contacted them, they have a different person giving me a different explanation. It is not only frustrating, but now, they want a copy of my bank statement. Other companies issue your money back right away. QVC takes 7-10 business days. It has been almost a month.

QVC has denied me from purchasing from them. I once had a QVC credit card which due to personal issues, it went into default (the amount owed was $315.00).

I have a thermo cup by Contigo that the lid has come apart into two parts so I can’t use it anymore. I was wondering if you will replace.

Today December 11, 2011, I received a letter from QVC/GE Credit Collections that my account has been frozen due to lack of payment. A few days before, I attempted to place an order and could not get the order to go through. I called Customer Service and they placed the order for me. At no time did they mention there was any problem with my account, even though I bought up the fact my phone order would not go through.

I purchased a Toshiba Thrive tablet from QVC on 11/24/11 in the description the accessories included with the tablet was the power adaptor, USB charger, an additional back cover, portfolio case and stylus. Well, the portfolio and stylus were not in the box. I phoned QVC and was told by the customer service rep that these items were not included. I phoned again and let them know that I had documentation stating these accessories were included and was told that my complaint would be escalated and someone would call me or I would get a letter.

I sent 2 rings in for repair; they had lifetime warranty on them. QVC rep told me they could not be repaired, and would issue a credit. I wanted the rings back and have them repaired myself. They informed me that they could not return the rings to me. I don't want a credit, I want my rings back. This is very bad business ethics. I will never buy jewelry form them again!

Several years ago, I purchased a Sterling silver bracelet. Today, I found out it's not silver at all. QVC said that since I don't know the date purchased or the item number they can't help me. This is fraud to me. I bought what I was told was sterling silver. The clasp is marked SS but the rest of bracelet is junk. Now they won't help me. Who keeps receipts for jewelry that's under $50 after five years?

I ordered a Dyson from QVC on easy pay. I had used a credit card that isn't primary, because I generally distrust anyone I am paying on installments, and for good reason. Also, I had forgotten about the matter, because I only use that card twice a year. Anyway, I received no correspondence at all from them concerning falling behind on my payments so I didn't think about it at all. I did at first but it was really just about when the first payment was due and I had no way to check my billing date. They did not assign me any type of account information so that I could log on to their system. I requested this information but never received a reply.

QVC is selling products that are defective to begin with and then they won’t refund one’s money and I can’t believe they are still allowed to sell the same product. So, I am going to report the product and where I got it from which is QVC to the BBB and let them deal with this issue.

This happened on 12/10. I ordered the TSV in 11/10 and it was a Wii for 5 easy pays. I had to go on a wait list order that would be delivered on 12/7/10. I was charged the first easy pay but did not get the Wii. I called the customer service and was told that I was not charged. I had all the information from my bank. I had the bank on the phone and they verified all the information but QVC still said that I had not been billed. I had to get the corporate information myself due to the reps not being cooperative. I have never been treated so rudely by a so-called professional in my life.

I was told last Friday by QVC that my account had been closed, essentially due to the fact that I owed them money. Seven years ago I went through a difficult financial situation and settled various debts through the use of an attorney by utilizing the entirety of my 401(k) funds. QVC's bank, I believe GE, agreed to debt settlement. A forgiveness of debt 1099 was issued and reported by myself to the IRS as required.

On a Sunday, October 2nd 2011, I ordered a Dell 17.3" laptop. On Monday, I attempted to log into my account to check the status of the order. However, I was not able to log in; a message stated that the account was not accessible and to contact customer service. I called the customer service and the representative informed me that my order had been cancelled and my account was closed due to previous fraudulent orders. This was my first time ordering from QVC. She stated that she would escalate my concerns to the fraud department.

After 31 times (sometimes twice a day) of trying to withdraw authorized payments from my account and not being successful, I had received no contact from QVC and they have my email address, my regular address and my phone number. I am being billed for 3 payments in one month.

The last 2 purchases I've made with QVC have been disastrous. The most recent was a $500 computer that worked for only 1 month. Then, they wanted to charge me a fee for help! I went to the QVC website to leave a professional detailed comment about what happened. QVC denied my comments! They said they could not accept my comments because that didn't follow their guidelines! I guess telling the truth about their poor service/products is against their guidelines.

I was very displeased with Breezie Bra, A03638. Poor fit, too tight. I had same bra two years ago and it was fine!

I have been a loyal customer to QVC for over ten years. I had a Qcard and had some financial issues two years ago.

I purchased Prepology Microwave Pressure Cooker from QVC. QVC stated that all products are tested prior to selling.

Last week, I placed an order with QVC for a new laptop computer for my husband for his birthday that is in a few weeks. QVC was offering it on 6 easy payments, which I thought was a great deal, so I decided to order it for him. This was my very first time ordering through QVC. I placed my order and got an email confirmation that my order had been placed. Over the next few days, I kept checking my order status to see if it had been shipped yet.

I received a letter from Nationwide C.S., Inc that they were to collect $33.00 on QVC's behalf, and if I would not pay within 30 days, additional fees would be added. I called QVC three times not knowing what the amount was about. They claimed they had contacted me by phone and mail? This is a lie. I asked for copies of their correspondence, but I never received anything. I offered to pay the amount I supposedly owed. They said no. I wrote a letter on February 28, 2011 to headquarters, explaining their mistake and they ignored it. So the collection agency contacted a friend of mine. Needless to say, they have my phone number and by calling my friend they now have broken the Fair Debt Collection Practices Act.

I ordered an iPod from QVC Home Shopping Network and used the five payment flex payment plan. I changed my billing information on my account so that the five payments could be deducted from the appropriate bank account. The next day, I noticed that all five payments were posted to be paid from my bank account. I contacted QVC customer service. I was assured that the all payments would be reversed and that only one would be processed. A few days later, all five payments were deducted from my bank account putting me in a financial burden. Why would I request a flex pay payment option if I could pay the whole amount upfront? Furthermore, I am sure I was assessed the extra charges associated with having a payment plan despite they received all funds up front.

In the middle of November, I ordered a 46-inch Sony Bravia TV and Sony Blu-ray DVD player on the easy pay plan of 6 payments of $221.00. I received the items on November 27th or 28th, which I thought was pretty good delivery time for such a large item. After mounting the TV on the wall, I was not very impressed with the picture quality, so I decided to return it. I only had the TV a total of 2 days. And then, I shipped it back using UPS. It cost me $70.00 to ship both items. They received them on December 1st. I called QVC on the 3rd to confirm that they had a record of the return. They said that they did receive the items in good condition. So, I asked when would my account be credited for the $221.00. They said that it should be a couple of days. Mind you that the payment was taken from my account the very next day after I placed the order.

I returned a baseball cap that was for my husband with cancer and it was defective. It had a bleed line on the writing. I sent it insured, and they said that they never received it and I needed to wait 30 days and collect on my postal service. Today, I called QVC again, and they again said that they never received this item. I went into our post office and they gave me proof that QVC received it on 12/6/10 and signed for it. They're still refusing to refund the cost of this item to me.

I ordered a handbag for my mother online which stated to be delivered on the 24 of Dec. I paid extra and QVC has taken my money and will not allow me to cancel.

This entire order has been a disaster. And now with another pending charge from QVC, I now have $150 tied up in an order that I cancelled and should not have been charged for, at Christmas time no less. I was simply trying to get my husband, who is deployed to Iraq, a great Christmas present but now with money being tied up that definitely makes it hard to provide the rest of the family a good Christmas.

I purchased 2 computers from QVC on easy pay. QVC said my account would not be charged until computers shipped. However, they put a hold on my account for 3 computers but remember I only purchased 2 and they said my account would not be charged until they shipped. I informed them of this error and they would not correct it. Customer Service was very rude even though they had a "hold" on my checking account for funds on 3 computers and I only purchased 2. Customer Service was very rude and did not care that they were holding funds that did not belong to them.

In May 2010, I noticed that I had been charged double for a purchase that I made and so I reported it to the bank to resolve. A claim was made and I was told to go back over my statement and see if there were any other unauthorized charges made against my account. I saw that there were others so I reported those as well. The charges were for $140 from QVC on a monthly basis. I was told by my bank that they were only able to go back 30 days for charge back and that I would have to speak with the merchant directly for anything more.

I see others have the same issue with sales tax and QVC. QVC is the only company, not based in DC, where I live, that collects sales tax on all items. Amazon, Barnes and Noble, Nordstrom, no one else does, only QVC. Yet, QVC has no outline here. I pressed this issue long and hard with QVC and spoke to them as well as other companies listed.

I have the same issue as many other consumers. That is the handling of the QCard through GE Money Bank. I have other cards issued through GE Money Bank and never have an issue with them. Because the contract for QVC/GE Money Bank does not allow for a representative from GE to handle the card, you must deal with QVC. Unlike other GE cards I have, when I dial the number listed on the back of the card I get someone at GE.

I have shopped with QVC for about 20 years. They were always good. This bank they have for their Q card is a joke. If they want to have a Q card, QVC should be handling it themselves, not some second or third party that has no idea what is going on or that you cannot talk to. If you want to talk to the Q card bank, you cannot even reach them and QVC will not give you the number unless you are in collections!

I was ordering a gift card online for my mother for her birthday. I accidentally selected the electronic gift card (my mother does not own a computer) and didn't realize it until the order was submitted. I tried to cancel immediately, but there was no online way to do so. I called the customer service number, went through the lengthy, automated menu, and did what was required to cancel the order. I then went back online to order a gift card to be mailed.

I purchased a first time aired sterling cultured coin pearl bracelet from QVC back in August. I always prefer to read reviews before purchasing a new item. However, the bracelet was very attractive and I thought I would take a chance. Upon receiving the bracelet, I was quite pleased. I was in fact preparing to go on vacation and decided to wait and wear it for the first time on vacation. I had the bracelet on for less than five hours when I noticed the bracelet was not on my arm. Three of the five hours of wearing the bracelet was in the car en route to the Cape. At the time I noticed it missing, I had just walked through shops in a local town on the Cape. I retraced every single step and went to every store I had been in, but no bracelet was to be found. The clasp was magnetic and apparently not secure at all given that it fell off in such a short period of time. I even contacted the police department to inquire if anything had been turned in to lost and found in that town, but still nothing.

I ordered a bed frame from QVC, which included a headboard, side boards, foot board to go into my new house. I ordered the item on July 29, it arrived the middle of August and it was just a headboard. I contacted QVC and asked where the rest of it was and the representative told me it was coming. I waited a day, another day. I called again and got a different representative. She told me that was all that was coming and to make sure I knew what I ordered. When I referred her to the description, to my delight she agreed with me and confirmed that I was indeed a literate person. She told me she would send out the correct order and when it comes let them know so they can arrange for a pick up of the wrong item.

I have been a QVC customer for many years nearly 10 now. I have purchased much inventory from them over the years and on Friday 9-3-10, my account was closed for no reason. Customer service reps stated that they had no idea and I needed to contact Corporate. I called the corporate office on Tuesday and was informed that my account was closed "by association." Well, the rep stated that another person had an account at the same address and did not make all of their payments. I asked them what that had to do with me because they have never had a problem with me and they just said that they lost money and this is how they resolved the issue. This is stupid!

For two years I have had a membership with QVC and estimated that I ordered over $2000 worth of merchandise. I ordered many on easy pay because you can pay the total amount over time. I never had any problem with payments, returns or quality. I recently ordered a new Vizio HD TV that only cost $399 with 5 easy pays. They took the first payment out and authorized the entire purchase price on my MC Check card. I logged on to get an estimate when it would be shipped out and could not access my account. I tried several times and finally clicked on the request for my password to be sent to my email because something was wrong. The password had been changed.

I purchased a Quadra Ionic Breeze from QVC in May of 2008 and August 2010, after the unit quit working in my attempt for a repair I find out the unit is a health issue. My concern is, I was not notified by QVC to discontinue use of this product. And in reading complaints about the product as far back as 2008.

I purchased this e-reader book from QVC in December '09. I read one book then downloaded more and it froze up. After several emails, they had instructions to update it, which never worked. In April they finally sent me a label and return form for them to update it. I never got it back and now they are out of business.

They ship items by US mail with no tracking numbers. I never received my product that I paid for $6.00 shipping of 6 oz of product and then they told me that I had to wait for 16 days before they will rectify my issues. I had 30 days to return the product that takes 2 to 3 weeks to receive. Why is there not a law that all products you pay for that need to be shipped have tracking numbers? It seems to me that it’s a complete set up for consumer scams.

I bought bulbs from QVC. That did not come up twice but I was stressed. They wanted happy customers. They neither stand behind the bulbs nor does Cottage Farms and Roberta's, whose bulbs they were! I was assured a supervisor in customer service would call me within 2 hours and they did not do that. I will no longer purchase anything from QVC as they do not stand behind their products!

On March 12, 2010 I ordered two Oreck Vacuum Cleaners from QVC with a four easy payment plan. In the beginning of June when I received my statement, I noted that installment #3 was not reflected on my bill. I called customer service and was told it would be reflected on my next bill. On June 29, 2010, I received my QVC statement indicating payment due in the amount of $217.02 for installment easy payments of 3 and 4. I called customer service and was told that because of the billing cycle, I am being billed 3rd and 4th payment which now makes this three easy payment plan. QVC never sent a bill for the 3rd installment and I notified them of this. I do not think it fair to advertise 4 easy payments and then say the billing cycle caused payment to be made in 3 easy payments. This is deceptive on their part and they claim there is nothing they can do about it. It happens sometimes.

I was a victim of fraud from within the company. The later part of March 2010, I placed a phone order for day lilies and by Easter Sunday, I had no money in my banking account. I spoke to a young woman who took my card info over the phone. She seemed very nice; however, she is part of a bigger picture than we can imagine. She either sold my number or she and her supervisor are in this together. They bought cell phones and Coach purses. Thank goodness that Coach does not deliver to RR or PO boxes and we were able to find where the Coach purse was delivered.

I purchased a Prepology Microwave Grill which became defective and ended up arcing and ruining my microwave. I have since replaced my microwave and contacted QVC for resolution. This product is a fire hazard. I have called QVC and was referred to Corporate.

On March 10, 2010, QVC closed my account. I have called QVC many times to find out, but no one will tell me.They did say there were many accounts at my address, but there were only 2, me and my husband, John. I tried different email addresses because I thought there was something wrong with my email address **, but when I called QVC, that's when they told me my account was closed. I do return items to OVC, but I always insure them and there policy is 30 days to return, no questions asked.

Back in October of 2009; I had returned a Dell mini laptop to QVC and was waiting to see a return to my mother's credit card. My mother wanted to pay for the laptop and when she found out the laptop had many problems I returned it and she wanted her money back. In November 2nd, 2009, I found in my account $96.89. What happened was my bank card that I'd use on my membership account was the wrong card they put the money back on. Customer Service representatives said that I would have to mail it to my mother for her to get the money back because QVC can not get the money out of my account once it's returned to an account. I'd mailed it to my mother later that day.

I received an email on 02/14/2010 that I had purchase a Jacqueline Kennedy kiss and hug bracelet. I immediately contacted QVC and told then I did not order anything. The representative told me that it was error with the email, that another person had the same email and that I should change my email. I did that and never thought about the situation again until I received my credit card statement showing the charge of the bracelet.

On QVC, I ordered 3 month facial supply from meaningful beauty. When I spoke to representative, I make sure that I will get product 3 times, each month separate (my conversation with them was recorded; this was what I was told by customer service). I told this man that I need this stuff in 3 different times. I buy this stuff for three different people for their birthdays.

I ordered a computer in Nov.2009 from them. I found out in Dec. computer was on back order so I cancelled the order and ordered another computer. In Jan. I was sent a printer, a free gift for the computer I originally ordered. I called QVC and told them I cancelled that order (sent back the printer). On Jan. 14th, I was charged for the computer that I never received and QVC couldn't provide me with a tracking number and will not give me my money back for a computer I never received. On top of that mistake, the 2nd computer I ordered to replace the 1st one broke. I sent it back and they haven't returned my money for that one ( which 2 representatives confirmed that they did receive it back). QVC owes me $795.95.

I called QVC to order an item. I was informed that I was pre-approved for a QVC credit card (QCard) through GE Money Bank. I was told that my credit limit was $1,600.00 and that my APR Finance was 24.99%. I was also told that if I used the card for my current purchase, I'd receive free shipping. I agreed to the terms. They required three more pieces of information (the last 4 digits of my SS number, my date of birth, and my cell phone number) which I provided. It was at then that I was told that my application would come in the mail in 7-10 business days. I was also told that the account could not be used at that time. When I explained to the operator that she told me that I was already approved, she apologized for the confusion. I then asked for the application to be canceled because I did not want my credit run.

I ordered a Samsung TV from QVC using a prepaid debit card (Walmart) and everything was fine till I got a call a few days later explaining they didn't accept prepaid debit cards (nice of them to process it though). I canceled my order, but asked if I could use my bank debit card. They said yes, they accept those. So after waiting ten days for them to return my money, I deposited it and ordered a Philips TV I liked. I called 4 times over the last few days, every time being told the order was fine. They told me yesterday it had processed and authorized and I would get the TV Friday. Tonight, I noticed the charge dropped off my account so I called my bank. They said QVC canceled the order. I called QVC and checked online and both say my order is shipping and I will get it Friday. This is the second time. I am ordering it from Newegg in a few months for cash like I should have in the first place. QVC is just out to make interest off our money.

QVC attempted to withdraw the sum of $8,252.74 from my account. Good job Barclay card, they stepped in and denied them. QVC admitted to this, but won't give me any answers. They are now blaming their server in the USA. Beware you people out there. It has made us very ill.

We have been QVC customers for years and have never had a problem. If you have returns and follow the rules, there will be no problems. We return things all the time with no problem. I even had a complaint with a computer that was sent back to the company and they did things that were not included in the warranty and QVC credited my charge card with the difference. I couldn't ask for more of a company. All I have is praise for QVC.

QVC will not allow me to make a payment with a debit card I used to bank with. This is ridiculous. I now have an account with Comerica Bank and use the Direct Express debit card. Now, why can't I set up an online payment with that? Why can't they take the debit card payment from that?

I bought an Ionic Breeze 4 years ago at the cost of $400 with a lifetime guarantee. I returned my Ionic Breeze last month at the cost of $14.95 and it was returned to me stamped: Not accepting returns. Then I pulled Ionic Breeze up on the computer and learned it went bankrupt. So, I, the consumer lost again. What's wrong with it? Well, it sizzles and sparks. So rather than burn down the house, I unplugged it and placed it in my garage for storage.