PayPal Reviews

First, I am a top rated powerseller on eBay with 100% positive feedback and I have been for MANY YEARS. I am MIDWEST-PROJECTORS on eBay. So on December 1St 2018 I had to open a new PayPal account because me and my wife shared one but separated and we then had to separate our finances. I opened this PayPal account using the same address and name that my eBay account is in. At this point my world is UPSIDE DOWN but was determined to have a great Christmas. So I had a HUGE COLLECTION of expensive Christmas items left to me after my mother passed and it did have sentimental value to me, Many Pipka Statues, collections of Mr. Christmas animated circus items, Etc. I worked my ** off for weeks selling this stuff on eBay to have a decent Christmas and I succeeded. So on Dec 23Rd I was ready to transfer my money out for Christmas but I get hit with this. “Your account access is temporarily limited.”

If I could give them 0 stars I would. No customer support whatsoever! If you get a credit card payment through their crappy system and it's over 500.00 they're going to hold on to a majority of that money for 30 freaking days to protect their butts! Not yours! They don't give a damn about you or your bills you have to pay! The only thing PayPal cares about is PayPal! Trust me! If you are looking for a place to accept credit cards payments through use Square! Much better than PayPal!

Haha, This ** service is a joke, they make you call you first, then make you wait for 5 hrs for a callback, and "IF" they do decide to call you back they ** make an excuse to change specialists and hang you up.

Money received from eBay to my PayPal account is held hostage. eBay needs an additional partner option. I've read through these reviews and at less 300 states what my experience has been. You're holding my funds hostage. I will be grieving with the BBB.

I purchased a dash cam from gearbest.com (avoid these people - read online reviews before buying from them). The very first day I received the dash cam, it worked liked it should. However, the second day, I turned the car on and the dash cam would not turn on. I turned the car off and on about five times and the dash cam still would not come on. I checked my 12-volt outlet with my other dash cam, cell phone and iPad, and all turned on and worked fine. So, I knew I just had a bad dash cam.

Absolutely horrible horrible customer service. Talked to two agents, account specialist and a manager. They had no brain cell to understand two very simple inquires. First agent forced me to end the call and answer my question to email which was totally about something I did not ask for. Second agent was just okaying me and repeating herself. The account specialist nor the manager had no empathy with my frustration and were 100% useless. PAYPAL CANADA SUCKS. No one knows what the heck is going on in that company. No customer service skills, no active listening skills and no brain to resolve an inquiry or at least understand it.

I've spent 3.5 hours over 4 phone calls, with at least 3 different supervisors, in the past 2 weeks, to dispute a false claim/chargeback on my account, that I've finally discovered is IMPOSSIBLE for PayPal to reverse, according to the managing supervisor I spoke with. This reversed-payment was for services rendered by my business, and because I processed the payment without checking the "Services & Products" button, now this transaction is NOT covered by PayPal Seller's Protection. I've been using PayPal for client payments for years now, and they pop this excuse on me to justify not honoring the legitimacy of my claim.

Background: Member since 2002: $100Ks of sales through eBay. Dec 7th: I post a console that wasn't being used by my son on eBay with a buy it now for much less than anyone else. Because; well I'd rather have it gone now, don't need the money and don't really care; it's almost the holidays... It gets purchased immediately. It was listed with free shipping and cheaply; I package it well and take it to the post office, get insurance and ship it priority 2 day, since it was a few weeks from Christmas and we should all be in the spirit. A couple days later it is delivered. I check my PayPal and it says the transaction is on hold (I don't think anything of it).

Why there is an option to leave one star or more but not zero stars. One star for PayPal is way too many. The worst of the worst in all meanings. The service sucks and their customer service sucks! Called them with a fraudulent eBay transaction, filed a dispute over my stolen $1,000. They put me on hold for about 16 minutes. The guy came back just to tell me "I am gonna transfer you to the fraud department" and put me on hold for 34 minutes. After 34 minutes waiting time I just gave up. Later on I received an email stating that my case is under their investigation, and they will get back to me within the next 9 days. Seriously? They allowed to steal my $1,009 and I have to wait 9 days... PayPal should be shut down!

I don't understand why there is an option to leave one star or more but not zero stars. One star for PayPal is way too many. The worst of the worst in all meanings. The service sucks and their customer service sucks! Called them with a fraudulent eBay transaction, filed a dispute over my over $1,000. They put me on hold for about 16 minutes. The guy came back to tell me "I am gonna transfer you to the fraud department" and put me on hold for 34 minutes. Most probably much longer as I just gave up after 34 minutes waiting time. Ten minutes later I received an email stating that my case is under their investigation, and they will get back to me within the next 9 days. Seriously? They allowed to steal my $1,009 and I have to wait 9 days...PayPal should be shut down!

I requested money to be send to my PayPal Account. PayPal confirmed that my bank account was active: "We received an automated response from your bank informing us that the bank account you were trying to use for this payment has been closed. As a result, we were unable to charge your bank account for this transaction. We will not attempt to debit your bank account again." Why were they trying to charge my bank? They are supposed to deposit the money! I have contacted their customer service... It took forever to get a LIVE HUMAN... He stated that the problem was with my bank. So, they are holding the money and I cannot access it. I think the problem was trying to use PayPal.

I'm a new secretary, my boss had been paying me through PayPal for the first few weeks of my probationary period. The last payment he tried to make to me, PayPal tried to hold for TWENTY ONE DAYS saying they had to be "sure services were rendered." I called and told them I'm a secretary and my services for the last week is what I was being paid for, meaning services were already rendered. They refused to release the hold on MY MONEY. My boss then calls and tells them they need to release the funds to me, which they still did not.

PayPal has the worse customer service, second only to AT&T. They hold funds that have been released by eBay for 24 hours or more, even after they know the item was delivered. It's time to stop using PayPal and let them go the way of the dodo. For what they charge to use their service they should not hold funds to collect more interest themselves. Quit PayPal now. Pay with your card/acct instead.

Recently PayPal somehow has messed up my funds - Pay to - process. Bank which I have used for years has now been blocked. Their only solution is to get a new account. What - I have numerous "bill pays" and "autopay" to that account. If you ask for a check, they charge a fee. Sell the stock. They are going downhill.

How do I make a complain against BS PayPal... my account was put on limitation coz I sold my personal phone on eBay. First time seller so the money was held by eBay until the buyer received the item. Buyer received it so eBay released the funds. Then PayPal put my acct on limitation for suspicious activity. They asked for my ID and proof of receipt from the supplier which I don't have because it's my personal item but I sent them my ID. Sent them the invoice of the sale I made with tracking received. And they said they're going to review it 24-48 hrs. Wait...it's now been the 4th day. I called and PayPal is still telling me the same thing. It's on review 24-48 hours.

I had a PayPal account that I used for business and was doing great until my account was shut down with no notice or explanation. They kept my funds for 9 months or so and would not tell me why I was shut down. Not only that, but I am never allowed to have a PP account again and was left feeling like a criminal. I am so anti-PP now that I do not ever want another account, but it makes selling online somewhat more difficult and I encounter people who question my credibility. There has got to be a better payment processor that will not create havoc and keep funds for their use!

PayPal has been a wonderful tool until I recently tried to make a purchase using my funds but decided not to complete the purchase. My funds have been on hold for over a week on this "purchase" I never made. I even got a conference call going with the merchant and PayPal where the merchant told PayPal the sale was never made. Since then, I was told several times by customer service that it will be taken care of but it hasn't. Instead, I have made a second career out of writing back to the agent that told me she would work to get the funds released and calls where I been on hold for over 60 minutes and supervisors (in the Philippines of course) that cannot tell you why the hold is not being removed.

I had a holiday fall through and the money was credited to my PayPal account. On top of PayPal taking £166 in conversion from Euros... When I found a different holiday I paid the deposit out of my bank account and requested the transfer of my money. Since then 30th November I have been locked in a nightmare with PayPal when have left over £1000 of my money is pending. I am told there is a technical hitch and no one can do anything. I have made numerous phone calls and referred the matter to the Ombudsman. I feel like my money has been stolen. I am now overdrawn and there seems no end in sight. This has had a terrible effect on my health and I cannot get my own money for Christmas. It’s the worst financial situation I have ever had.

I made a purchase using my PayPal account for a complaint called Lovelywave on 11/22/18. On December 1, 2018 I fixed a dispute because I had not yet received my items and was told by PayPal that in Dec 12th it would be closed and that they would refund me my money. Well on Dec 12 when I contacted PayPal I was told it was still under investigation for an additional three days since the seller gave them a tracking number. I tried to explain to them that I received the same info that was false and provided no detailed info as to my order, where it was or when it was delivered or would be.

I purchased a coat from Abercrombie and Fitch on December 7, 2018 online and used PayPal as payment. I had plenty in my PayPal account, but PayPal showed two approvals for the purchase, one to my PayPal account and one to my credit card. My card is set up as preference if PayPal account does not cover the charge. The approval from my bank dropped off on December 13 and the payment showed up on PayPal on December 14. Multiple other charges had been taken out of my PayPal account, but for some reason this one was not.

It all started with a normal question for help. I had a problem in withdrawing my funds from Paypal's balance, through wire transfer. I sent 4 emails, asking Paypal specifically (after the first one I received) not to send me an automatic answer, as I could not find a solution through the F.A.Q. No way to be supported correctly: 4 emails, 4 automatic answers, 3 with F.A.Q. and one with the Paypal account welcome message (I opened this accounts months ago). Problem not solved, worse CS experience ever.

In the middle of a transaction to charity, the PayPal system showed an error screen and stated I should try the transaction at a later time. There was NO completion screen. I waited a few minutes and tried the transaction again. Transaction went through with completion screen. Later, looking at my balance, I noticed the transaction for $100 was taken twice. Contacted Paypal and they say it is my error, they could not refund my money. I need to get the $100 back from charity myself. They said I should have looked at my Paypal balance before making second transaction even though their system stated it did not go through. CUSTOMER SERVICE NO HELP. They do not want to clean up THEIR mess. I don't have much confidence in a system stating one thing and doing another. Time for a new online payment system!

I haven't been using my account - and they let someone steal from me. Do Not link your bank account or credit cards - this is not a safe service - which I had no idea. Also - this used to be a free service - it is not anymore.

14 years a member. PayPal closed my account without warning - 5,000 members as customers and poof-closed. They said due to term? Never said why - just a vague statement. As a business they never came to say anything was wrong or to advise me. Nothing. I had only two complaints in 14 years and won. I looked. I do not violate any terms, legal business, no complaints, verified bank accounts - everything - they said not able to overdue decision, oh and by the way they hold money 180 days! That is theft.

PayPal limited our account on December 11, 2018, said we needed to show proof of Social Security Number. Gave them proof, then they needed a 147C form. Said IRS required it, gave it to them, then they said it is under review. They couldn't give us a date when the limitations would be removed. It is now December 16, 2018 and still not updated. This is one of our busiest times of year. Our websites that we use PayPal are not accepting sales because of this limitation. I don't give PayPal any stars. We were required to show proof last year same thing last year in December 2017. Is their system down and they are not reporting it to their customers??? We have been in business 22 years.

Sick to death of following all the rules and jumping through all PayPal's hoops, only for my money to be held! Once again I’ve missed out on buying something waiting for these thieves to return my money - god only knows how long I’ll have to wait this time. They must make millions in interest off other people’s money, being held. Amazing how they can take your money on the spot instantly but can’t refund it on spot. Depending on your account status they will hold your money up to 90 days. How is that justified! They deem perfectly normal transactions as suspicious then Of course hold the payment - even after you have proved it’s you making the payment they still have make you wait 3 days to return it.

I was able to verify my account but when I tried linking my account with my bank I kept on getting the error message that my account cannot be verified. I tried transferring the balance from my Paypal account through my credit card but none of my 4 cards were eligible for the instant transfer. I called the customer service. They have security questions I need to answer when I call them and even though I answered all of them right, I still failed to verify my account. They keep on asking to call me after 48 hours. They don't have any other option to help me.

I had purchase two items from two different companies online. One on the 3rd and on the 4th of this month. Those items suppose to be gifts for Christmas. I was happy to get that out of the way. I was finally finished shopping, those were my last gift on my list. Time went by, until recently three day ago I started getting texts from USPS for a tracking number that it doesn't exist. I call that USPS. That was a fake tracking number, now I'm worry. About three days ago. I went online to check my balance on my checking account. And noticed those two items that I purchased from PayPal. What the heck is going on, I don't have account with them. How in the world they did that. I don't trust them, I never have account with them.

In August, they banned Indonesian users en-masse, including me, without any explanation. In my case, I had no extraordinary spike in income, no new client, etc. I merely used my account to receive money from Redbubble and Patreon. Whenever I tried to contact their customer service, all I got was copy-pasted sections of their FAQ page asking me to send some documents. Which I complied to. But even after that, I would still get the same template reply every single time.

If I could give a negative star review I would! This is about the worst company to work with. They just have a big name and promote that somehow they work with reputable companies and they will help you get your money back if you had taken advantage of! Reality is you have to go through a long process and try to communicate back-and-forth with the seller who most of us are probably already tired to deal with at that point. So now I have to wait another 30 days for the dispute to get done and still not get my money back.

If I could give this company negative stars I would. I do not know how these thieves are allowed to get away with what they do. They have MY money placed on hold and state it will take up to 21 days for it to be released. If someone took someone's money and refused to give it up they would be charged with theft and yet these slime balls can get away with it.

It's been over 15 years since one of the most devastating days of my entire life. I was a seller on eBay with nearly 400 transactions and all positive feedbacks. I had another job but seriously depended on my eBay sales to supplement my income. I had 3 small children to feed on top of my rent and bills. Everything was going well and my sales were increasing, as I always went above and beyond the call of duty to make sure my buyers were happy. I usually packed a free gift for my customers that would be related to the purchase and be received as a nice little surprise and a special thank you note attached. If I sold a sweater for instance, I would include a little cedar bar they could place in their sweater drawer to protect the clothing.

You can only go back 3 yrs. for transaction details on their website. I need a transaction number from 2011. First call to customer service... "No problem. We'll send you that info in 24-48 hours". Second call made 2 days later... "We have no record of your first call, sorry about that, we promise we will send you that info within 24 hrs". Third call 2 days after that. "We have no record of any calls, sorry about that, we'll get that out to you in less than 24 hrs". THAT WAS 8 DAYS AGO! I give up.

It’s seriously the ** app you can ever use. They take your money for no reason and unless you got money and time to spend to hire a lawyer and sue them, there is no way you can communicate with them or prove yourself innocent. It’s crazy. I was selling my used furniture to private buyers and used PayPal cause it was an easy way to collect money instead of having cash and they hold my funds saying I basically broke their rules. Lol, where? You can try to email or call them, nobody will ever answer or help you. ** PayPal.

I seriously regret using PayPal HERE, they hold your money FOR NO REASON for a month or longer! I used their card reader to process a few transactions for a popup store we did off-site and they are holding all payments (except for $500) for a month - the transactions took place on Dec 8 and we don't get the money released until January 7th!!! This is a huge problem for our cash flow and payments to vendors under contract! I would NEVER use them again - SQUARE and STRIPE only hold payments for a day or 2...

No resolution with China scammer shopper posh, sold goods they don't even have, PayPal is not stepping in to help at all. Been on the phone all-day still no resolve. Canceling my account. First time I've needed help in the 20 years. Just use a credit card folks. We don't need fools like this plus your card company has a person that will answer the phone and give you results for free.

I think PayPal is a rip off. Will be closing my account. Cost me. Never again. Shouldn't be able to send products when you haven't got the cash which I wouldn't have bought them. I bought three tops which now I have to buy it twice. Thanks.

PayPal is quite simply the worst company I have ever dealt with when it comes to customer service. When I married and changed my last name, I submitted all the required documentation for my name change and my account has been locked ever since. Even with a marriage certificate and a driver's license indicating my legal name has changed, my account, with money in the balance has been locked. Very sexist, if not illegal, policies you have PayPal. I think the only way to resolve this will be to seek the help of an attorney.

I use PayPal and Stripe. My PayPal is in good standing and has only had 2 disputes over the years. Recently PayPal suspend the account, completely disable all activity and when asked why they say that they are waiting on ONE FEDEX TRACKING # to show delivered and will then, maybe, resume the account in a few days post delivery. Note: I have NEVER had any issues like this with STRIPE. As seen from other reviews, allowing PayPal to hold your funds is not recommended because they can seize your funds at any time for any reason and do this as many times as they like. It is not fair. Recommended: Stripe.com, merchant bank, bank deposit. Not recommended: Paypal.

I have a PayPal card that I got to use for online shopping, buying/selling on eBay, and to directly deposit my paychecks. I am a new seller to eBay, I have completed five perfect transactions with stellar ratings... Now on my sixth transaction, because of the amount, my account has been put on hold, but not just the money for this transaction...or just my eBay money...THEY HAVE MY PAYCHECK ON HOLD.

I signed up for PayPal credit because they offered no interest, no minimum payments for 6 months on purchases of 99 Dollars or more. Suddenly they changed the terms and raised the APR and instituted a minimum monthly payment. That seemed shady but since I pay monthly and well over the required minimum I didn't feel it was that big of a deal because I am way past schedule to pay it all back well before the deadlines of all purchases. I guess they realize that too because suddenly I am seeing a two dollar service charge on my account. There were never any service charges before and now suddenly there are.

PayPal informed that there was suspicious activity on my account & that I should change my password which I did. Then I received a bill & invoice from a fraudulent purchase that they allowed to go through & when I queried it they emailed the seller 3 times before they got a response! They then decided that I had made the purchase & that I have to pay nearly $3000 for a purchase that they thought was suspicious but allowed to go through! Never ever use PayPal as they are not interested in customer service & are a law unto themselves.

I spent 6 hours trying to cash a check. I called to wait on hold for over 40 mins only to be put on hold another 30 minutes. So I couldn't hold on no longer so I tried cashing the check again for another couple hours. I spent a total of 6 hours trying to cash a check and still hasn't cashed a check. Call back again to put on hold for another 50. Then to be told I didn't have the option to cash a check. I cash 1/2 weeks before so I believe that would make them wrong on that. The last person that I finally talked to put me on hold to talk to someone like a third-party that's over the check cashing to listen to a automated service that did not help me again. I still haven't had no help so I try to log in my account again to try it and they brought me where I can't even get in my account. I don't think they should be in business. They do not care about the customer and they not in control of nothing.

I recently got married and needed to change my name. I called and the wait time was 22 to 32 minutes, which is ridiculous on its own, I waited the full 32 minutes and they just ended my call!!! I then get on their ** website to upload proof of my name change. It only allows you to take photos and not choose files, once you take the photo it says “file too large”. Maybe if they gave more than one damn option to upload important documents their site would be worth something. I will no longer be using this site.

PayPal has zero interest in helping their customers with a problem. You can call customer service but no 1 will ever answer plus if u pay for an item and never receive it PayPal will not help you. All their help center will say is file a dispute but there will be no option to file a dispute. They will not help if you ever have a problem. Only claim they offer help.

PayPal was doing my dispute. The company offer to settle for 35 of the 50 because they knew they were in the wrong. PayPal went and judge with them and gave them my whole 50 even though they said they give me 35. What a rip off PayPal is.

I would give PayPal negative stars if I could. I set up payments with many of my contracts and they pay me through PayPal. PayPal is notorious for holding cash money, calling it E-checks for sometimes 2 weeks. I would rather use a bank from the third world. At least you know they are corrupt. PayPal uses your money to get interest for themselves, then charges you for it. Nice business practice if you're in the Mafia. Go to more honest and fast apps like Cash. Get rid of PayPal. They really suck.

During Black Friday I purchased 4 orders from Finish Line, come Cyber Monday all of the orders were canceled and "refunded". I contact them and I get told to wait, so I did. After 48 hours I email them again, I get told to again wait. So I do, after another few days I'm frustrated and get told to wait again. Finally they say that on their end the money has already went through and I should have it. They told me to call PayPal, I was transferred to a specialist (Arin, or Aaron) who actually wanted to help me, but he said that Finish Line had to authorize the refund and PayPal literally couldn't do anything till they do. I said that it's been over a week since they "refunded" me, I ask if I can get into a 3-way call with Finish Line and he agrees.

I would not even give PayPal 1 star. Their customer service only benefits the vendors not the customers. They could care less whether you get your products if not. They could care less if you are not satisfied with the vendors they represent. They should be out of business. Just made a complaint against them to the Better Business Bureau. CANCEL YOUR ACCOUNTS AND PUT THEM OUT OF BUSINESS.

What is wrong with PayPal? I have called 3 times and talked with agents about refunds, charges and credits. Each time the agents gave me the impression that I was understood. They give me a "Goodwill credit" when it wasn't yet necessary, then when the seller credits the same amount, I have an overbalance. I call again and told them to remove the PayPal credit because the seller credited the account and the account will be accurate. The agent understands and acknowledges the correct balance. But the next day they remove both credits. From one extreme to the other. Does the right hand know what the left hand is doing? I am afraid to call again.

I bought a pair of boots online and they were nothing whatsoever like the boots in the picture. To send them back with a tracking number would have cost $65 from Canada. The boots cost $100. I posted them surface mail, and PayPal denied my claim as I didn’t have a tracking number, even though I offered proof of posting. In genuine fraud claims, the customer should not have to pay the return postage costs, especially as the merchant said they would deduct their own postage from the refund. PayPal are not customer friendly at all, and I will be seeking an alternative form of digital payment.

PayPal is not business friendly! If you sell items & have a customer contest their payment PayPal won't side with the seller. I have had the buyer receive items & I have submitted all the proof to PayPal & they will favor with the buyer. That is stealing products & money! I recently had PayPal freeze my account because they had an issue with someone with the same last name as me. I called to straighten it out since this was a different person & they told me they wouldn't unfreeze my account & suggested I find the person & have them get a hold of them. How am I responsible? They have kept the money I had on my account for no reason. That's stealing & PayPal gets away with it. My review would negative stars!

Criminal company, hold my money for 180 days. I just forget shutdown my proxy, they say it is the problem. I do that for my job reason not make a problem to their company. They are always make excuses from the slightest problem I do. No conclusion, bad communication. SECURITY SHOULD BE PROVIDED SIMULTANEOUSLY WITH CUSTOMER CONVENIENCE. But their security is like an empty excuse for corruption. Sending email just spend my time with useless conclusion.

Caution!!! Do not use nor download PayPal. They will steal your money!!! They also will not send it back to sender. They told me that I can't get ma??? for 180 days! Then I'll receive a e-mail. Stick with MoneyGram Wal-mart to Wal-mart or Cash App! I am ** outraged! I regret downloading, even hearing of this app. They are thieves!! I gave them enough informing. My account said Carrie **. Not Carrie **. The picture on my email and my PayPal proves it's me. My email is **. Why should I send a pic of my SSN? I sent one of my ID when asked!! I have never disliked a company as much as I do PayPal! My sister was on the phone with me when I call since they heard her on the phone they said they could no longer speak. But its ok for you to record the conversation! It makes no sense!

I purchased items that were poor quality and didn’t fit. I returned them. When the seller refused to refund, even though parcel tracking showed the item had been received and signed for. Reported to PayPal, they sided with the seller. How? I provided copies of emails where the seller said they would inspect the garments then refund, scanned Australian post re Eilat with tracking number, link to prove the parcel had been received. PayPal advertises, "We use safe payment..." Yeah right! They can’t be trusted!

I have been a PayPal member in great standing for many years using it to sell reservations for our not for profit events selling thousands of dollars. I have also bought and sold on eBay. But last summer I had my wallet stolen and had to change my bank account and it was suggested that I close my PayPal account and reopen with the new bank account. Since I have had nothing but horrible response from PayPal to issues I have had with retrieving money I have made selling on eBay, which now I have had my account frozen and have to wait 180 days for them to send me an email as to how I can retrieve my hard earned $2,400.

Paypal is just another fraudulent service that does not actually protect your accts like real banks and credit card companies do. Paypal washes its hands off when there is an issue. Would never trust PayPal.

To make a complaint about a seller who did not provide the full set of services they were contracted to, do not expect PayPal to help. You cannot file a complaint without opening an account, despite being able to make transactions through their platform without an account. They send automated messages at first and then subsequent messages are template responses from a centre in India. The messages have no substance and are so general. Though you can provide evidence that the seller did not provide the services, as I did, do not expect PayPal to share any documentation or evidence with you about what the supplier has provided to back-up their case. As they say - Buyer Beware! I will never use their service again.

I'm a new honest buyer. Bought 15 items and wanted sellers to ship to forwarding company "Meest America": 1 package seller didn't ship it out. 1 package received was empty without content. 1 package by tracking says delivered same zip/state/city as forwarding company but they have not received it. 1 package by tracking was denied. But then seller before getting first package back sent another one which by tracking said delivered to same zip/state/city as forwarding company but they have not received it. "Meest America" provided me with proof letters that they never received these packages except the one that was empty. So what would a normal person do? I was thinking PayPal protect you if you have solid proof from third party like an official letter from forwarding company that they never received it.

Purchased defective item on eBay. No cooperation from seller (Nie Liumei) on eBay, eBay was no help. Would not refund due to more than 30 day dealing with seller, PayPal was no help either, given the runaround. After 2 months did not receive refund, dissatisfied with the service from seller, eBay response, and the service from PayPal.

I bought an item which I was told would be delivered within a month. A month later I checked the account as nothing had arrive. I went through all the usual checks trying to get hold of the person who sold it to me, no joy. Contacted customer service and followed their process, heard nothing. Checked back a month later and was told because I had not responded to the email it had been closed. I received no email, when trying to explain this to them they kept going round and round in circles from one person to another dealing with the query. Eventually nearly 6 months later the money was put back into the account.

I purchased a pair of gold hoop earrings for over $300 from Bayham Jewellers and felt confident in my purchase because I had 180 days to dispute if the purchase was not acceptable. Big mistake! The earring appeared ok however after wearing (not every day) for approx 2-3 weeks the wire closure broke off. I submitted a dispute with the Seller and they told me it wasn't broken... I just needed to take it to a jewelers and it would be a 2 minute repair. Not so!

I'm a seller for this eBay transaction for the on Oct 15, 2018. Upon receiving the item, this buyer claimed with eBay that my item wasn't as described and requested for a refund. However, at the same time, eBay closed his account for potential fraudulent activity. Then, the buyer filed a dispute directly with PayPal on Nov 7, 2018. PayPal requested the buyer to send the item back to me with tracking number which wasn't delivered to my address but to an KFC restaurant in my city.

I had money sent to PayPal to be faster and more convenient and here 3 days later I still cannot transfer my money to my bank or anywhere... It’s outright ridiculous... If I ever get my money transferred I WILL NEVER use PayPal again.

If you are an eBay seller find another way to sell your items. Don't link through PayPal. What happens, scam buyers on eBay purchase your product. After a period of time the fraud buyer files a complaint. PayPal takes it upon themselves to charge back the amount to your account and the buyer retains the item and gets their money back. They are suppose to return the item to complete the chargeback but that may or may not happen. You could be out hundreds of dollars or more and the loss of your item. You can provide all the proof and documents showing you were defrauded and it is irrelevant to PayPal. You as the seller will lose. They will hide behind the policies and procedures which are meaningless. Don’t use them – eBay and PayPal.

After dealing with PayPal for a number of years now, I have had it with them. I am constantly having to change my password and security questions because of fraudulent transactions. This has cost me hundreds if not thousands of dollars. I recently purchased a new home and after suffering a fraudulent transaction of over $1,000 taken from my bank account, I no longer have my first mortgage payment for which my mortgage company will be charging me $250 NSF. As well my bank is charging me $40 NSF. Although I have reported the fraudulent transaction and the money was given back to me through PayPal it takes 5 days to transfer back to my bank account. Of all the fraudulent transactions I have dealt with, this is the worst. I've asked PayPal what they can do about this and their answer was nothing, you'll have to wait to get your money back. Not acceptable, will be closing my account permanently.

I have used PayPal for the last 8 years or so, just for small things usually, when there is no other way to pay. Please note: It is very hard to take money out of PayPal without a big cut going to PayPal. It is very expensive to pay in a different currency than your balance, again a big cut going to PayPal. For example: 100 euro paid in USD with a 4.5% hidden currency exchange fee. Even in same currency they take a cut. Please look at other alternatives if possible, like Uphold, Transferwise. There are probably more out there that don't cost so much.

Paid for something, never got it. No consistent reply by merchant. Went to PayPal as I had used them to be protected. Every 1-2 months PayPal advises that, they have proof that package was sent and delivered therefore claim rejected. Keep insisting that have not received it, please let me know at least courier company, track number, phone number of shipment company, something to contact them at least. NO REPLY from PayPal, just the same reply "we have proof" as if it was a state secret!! Have lost my money!! Thank you PayPal. Never again. They are awful and made me also lose some 15 hours in total explaining to them and sending them e mails with no result. A bad company.

Attempting to send a family member money for an overnight emergency turned out to be a $600+ problem. I attempted to send my sister money via PayPal for an emergency. Turns out, you don't have an option as to how your money is sent after you click "send". I tried this and immediately found out it was going to be processed as an "echeck" transaction instead of an immediate transfer. I immediately contacted PayPal customer service to cancel the payment as we were going to attempt a different transaction to get her money sooner than the 3-5 business days they told me would it would take for her to receive these funds. They told me they cannot cancel this transaction as it is an echeck transaction. I informed them I didn't choose this option, that's just how it was processed. They said I would have to contact my bank to stop the payment (and of course incur stop payment fees from my financial institution).

I do not know what to do. Someone paid money into my PayPal account. Now when I want to log in all of a sudden there is security issue. Now they want to send a code to my number but the number they have of me is not correct. Their landlines does not work. I have tried phoning them from South Africa. I did complain on their Facebook page but they said sorry I must just keep try phoning. You cannot email them because you need to log in.

I sold a phone on Ebay in perfect working order. After 3 weeks the buyer filed a claim against me on PayPal. They stated the phone wasn’t as described. I sent my response to PayPal stating a description and photos of the phone in perfect condition. After just a couple days, PayPal decided in favor of the buyer with no evidence to support at all. The next step was for the buyer to ship the phone back to me. After a few days I noticed I never received it. I contacted UPS and they ran the tracking number and it showed the buyer shipped it to someone else’s name and address. After appealing with PayPal for two weeks now, with this proof, they still decide in favor of the buyer. I'm not sure what to do next to win the appeal in my favor. I've been calling daily, but now when I call it sends me to their collections department. This is the worst company I’ve ever dealt with. After this is resolved, I will never do business with Ebay or PayPal ever again.

I sold my website at flippa.com. I transferred site to the buyer, after 3 months later buyer open case, about unauthorized, and I had 100% proof of transferring site to the buyer, Godaddy, Flippa, even he had chat in Skype and WhatsApp, with all these Paypal win case to buyer. You these scam buyer have the site worth 3400 and 3400 extra, he got the site for free, so I decide to never use PayPal again. if you read these don't every business in Paypal.

PayPal: you win the award for the absolute worst customer service I personally have ever experienced. This is the second time in 5 years that my PayPal account has been hacked. Both times your customer's service was bottom of the pile compared to my banks and credit card companies and eBay and Apple! Literally you shouldn’t be such a monopoly and in business! Finding 11 fraudulent transactions on my account on Sunday I struggled to find your customer service number, got through to someone in Philippines or wherever who mindlessly started processing claims on each one (I was on hold for 28 minutes) then at the end informed me “well we can’t take any action as it’s up to your merchant so you’re better off calling them”. Ridiculous.

I sold a shirt in August, it's now September and PayPal has refunded the money to the buyer from an eBay sale! First buyer said didnt receive item... from almost 4 months ago. I provided the tracking number. Buyer thought I would not have the tracking number from so long ago and they'd get the money back. So when that didn't work the buyer claims the item wasn't described correctly. Buyer has NEVER contacted me once! Now I have to take back the item from the buyer 4 months later! It's ridiculous! Paypal took the money from my account and gave it to the buyer and I get back a used item and there's nothing that I can do!!! No more PayPal for me, sellers have NO protection against scams like this. Where else can you buy an item, clothing no less then get a FULL refund months later. I don't want it back now. I'm furious!

I’m so fed up with PayPal. First they put $200 of my money on hold and now my account is closed and I cannot have my money for another 180 days. I cannot stand this company and I will make friends and family aware of the horrid service PayPal provides.

I tried several times throughout the day to send money to a friend. I was told to check with my credit card company who told me there was no issue. When I contacted Customer Service, I was told no one could help me and that I should send the money another way. After waiting 21 minutes to speak with a supervisor, I was told none were available.

Paypal is not fully available to resolve matters. They charge you fees for what they wish, hold up transfers with no explanation, give you long wait times and are not available on weekends. Basically, they hold up your money, success and kill your time. They are incompetent. I prefer other transfer services that are more capable to take care of a customer's needs and the volume that are simple, quick and easy. PayPal is a failure. Your business will waste more time speaking to an outsourced department that drag the issues on rather than resolving them. They also expose way too much personal information regarding your name which should be optional to be private, especially if you have a professional name. This service is ancient compared to the others and I am so fed up, I use Zelle which is much more efficient.

I purchased a product for 39$ from a China vendor that sent me something very different. PaypPal protection only offers me to send it back to China to recover my funds. This would be more expensive than the price I paid for the product. Vendors know this and Paypal plays along.

They held my money hostage 3 days after charging my account for a 24 hour money transfer for no reason!!! I got worried after paying a fee for a 200.00 dollar money transfer so I call Customer service only to be transferred put on hold for 2 hours. a joke! I was transferred back and forth to 4 different reps with 4 different stories about my money held. One of the reps hung the phone up after being placed on a 2 hour hold and still couldn't explain. Reps are rude ignorant doesn't give a damn.

PayPal decided that I should not be allowed access to my money that I earned on eBay, even after the items were delivered. They demanded I send out my recent sales but refused to allow me any of my money to do so. I sent a copy of my license. Gave them two bank cards, one bank statement and my social security number and they still said they had to investigate. This is now their second investigation. Congratulations PayPal I’m a 20-year-old student with a part-time job. You caught me.

PayPal somehow feels entitled to hold your money for as long as they want. I received money into PayPal which I then transferred to my bank account. (The reason it was sent in the first place). The money was long deducted from the account of the sender. Although Paypal said it would take one day to transfer they now have a pending status on it and no one seems to be able to give me an answer. I called this morning and after they collected all of my information I explained the situation and asked what was going on. I was put on hold and promised someone would be back with an answer. That was about a half hour ago and I am still on hold. Only waiting to be able to tell them just how bad they really are. I've never experienced anyone taking my money into hostage before. I am appalled. Learn a lesson because it could happen to you. NEVER AGAIN!!!! These are facts. Not personal insults.

I did a wedding and sent the invoice via PayPal. The client signed a contract and sent the deposit. The client waited until after the wedding and filed a dispute requesting her money back. She had NO evidence and I uploaded my contract and PayPal gave the client the $2500 back and now they have blocked my account saying I owe them. This is ridiculous!!!

PayPal froze over $30000 of my hard earned money and is not responding. They keep sending automatic responses on Facebook. And keep giving me the runaround. Can't believe They net over a billion dollars a year.

I have used a PayPal account for over ten years now through my business, unfortunately, it was forced upon me by eBay. With a regular annual income of around £60k I constantly have transfers held sometimes for up to a week and occasionally declined by PayPal. This makes running a company and using PayPal very unreliable. The customer services have no idea why they hold my transfers and even worse seem they have no control over any of my funds and can never resolve it. The excuse is always 'a security check' and it can take up to 72 hours to process. I wonder why so many constant security checks are needed when sending money from my own PayPal account to my own registered bank account they need? I would not recommend anyone to PayPal. I have been told they hold millions of customers money every day to gain more interest, sadly this seems more true the more I think about it.

Paypal, is not to be trusted, it has left hundreds of thousands of retailers including myself without money, closed down accounts with no apparent reasons and hold of your earned monies for over 180 days. They are dictators that will tell you what you can sell or not sell on your website even if the laws of your own country allow these items and are perfectly legal. They constantly misinform you. If they need further information from your company they freeze your account until you provide the info and when you do it then takes them further 3 to 5 days to confirm this paperwork and then let you get back to working. I have been running my e-commerce for 9 good years using alternative gateways and would recommend you keep very very far away from Paypal. Do your research on reviews with PayPal, they are an easy option but not a good one as you will always lose out.

I am writing this review to inform PayPal customers about PayPal scam. I have sent money to friend and family through PayPal and they do not charge a fee. However they do charge a fee for goods and services, their scam that they are doing is when you send money through the send money to friends and family link the link will send money as pay for goods and services instead so that you are charged a fee. I reported this issue to PayPal several times and was told that there is no issue with their site - that the issue is that I sent it incorrectly. I recorded the process in how I sent the money following the links provided by PayPal for the send to family and friends and not the goods and services link and informed PayPal again that their link is not functioning correctly and that I have video to prove it and still they insist that their site is fine. Hopefully this review will get their attention on the issue and correct it and refund me the fees.

I purchased a new, unlocked Samsung 7 Edge from seller krphones2007 for $365. It arrived and I used it in my home city of Los Angeles for several weeks with no problem except for a page in Korean that would pop up now and then. I would close it down and not see it again for several weeks so I thought nothing of it. Then 2 months in, I took a trip to New York and discovered that the phone would neither make or receive calls. I took it into a T-Mobile store in NY and their engineer examined it after wiping it clean. He said it was the Korean version of the phone, which had some different components inside than the US International version. Apparently their antenna is a different size than the US phones. When I returned to Los Angeles, I contacted the seller to return the phone and was told I had it for too long a time to get a refund. When I explained I hadn't traveled to discover the problem until recently, he didn't respond.

I had a claim with PayPal and it took them 7 hrs to let me know that they will not refund me for a purchases that I returned so this person was able to keep my money and get the purchased back in hand. The whole point why I use PayPal was because it was 100% guaranteed on their website. Knowing what I know now and being out over $300 I will never use PayPal again. I have to contact my credit card company hoping and praying that they will be able to help me. Very bad customer service. Very bad Company. If I could give them zero stars I would. Beware.

Hi. I just wanted to write a review and to say a Big Thank you to the customer service and people who helped me to resolve my issue with Siren Ltd company and manage to get me the refund from them. After the company treated me so badly and they didn't provide service I paid for and they refused to pay me a refund. PayPal stepped out and managed to get the refund back from them. Thank you so much for your support. Without you I wouldn't be able to get any hold of my money back.

I purchased a bowl on Amazon, and used my Amazon Account not PayPal for the purchase. I was due a refund of $11.99 The company asked if they could send it via PayPal instead of crediting my account and I said sure because I had never had trouble with PayPal before. When I got the refund the next day it was for $11.74. I contacted the company and they said it was short due to PayPal's TAXES and that they had sent extra to cover the TAXES. And suggested I contact PayPal about the shortage. When I looked at the transaction I saw they had sent $12.54 and that PayPal had taken eighty-five cents out in fees.

I bought a product and it didn't work according to the advertisement. It didn't work at all. So, I entered a dispute at PayPal resolution service. They recommend you to first contact the seller. So I spent two weeks talking to the seller through my email. At the end, he finally agreed to refund me. But never sent me the money back. So I escalated my dispute to a complaint, so PayPal can review the matter. They denied my complaint in less than a day, they never asked me for additional information (in my case, all the emails I've exchanged with the seller). And they closed the communication channel for me. There is nothing else I can do! So, I would definitely say their customer protection service is awful, ineffective and unreliable! Never again!

I have purchased a Canon flash for $500 and it arrived in time, but I found out that it is fake and does not work properly. I asked eBay to help me, they sent me to Paypal to open a dispute. I did it and finally seller siwezha-0 answered to me agreeing to ship the item back to China. I sent all the proof and all the receipts about sending the item back to him and to Paypal. When tracking the shipment, siwezha-0 has not picked the item from the post office for a month already. I called post office and they said that the item had not been delivered because the receiver is ignoring the invitation to pick up the item.

My account was frozen with no explanation, impossible to get in touch with a human and was blocked on social media for asking for help. They are holding my money with no explanation. If anyone knows of a class action suit please let me know.

I have been trying to get my money out of PayPal for over 1.5 weeks. I fled from hurricane Michael in Panama City and bought cheap RV in West Palm Beach. It needed new roof and I must pay for the roof. Meantime I am homeless and carless because the RV repair wants their money. PayPal refuses to give me my money.

My instant deposit has been on hold for 5 days. I was told 20 different stories by multiple people and still my money is not there. It may seem like a little bit to them but because of this glitch in their system I went without food, my son went without food. I couldn't get to work because I had no gas in my car. And all I've heard for the last few days is to wait 24 hours, the system was fixed, the system is still broken, there isn't a glitch, yes there is a glitch, you will get your money this afternoon, you will get your money at midnight, you will get your money sometime this week, you will get it at 7:48 am, we can't tell you when you are getting your money, the engineers are working on it. No one wants to help me. No one thinks this is serious. This is the most horrendous experience I've ever had with a company. These guys are heartless. This is literally all the money I have to my name until I got paid on Friday.

This is the 2nd time PayPal has just kept my money. There has to be something that can be done. I have submitted papers to the Attorney General's Office as well as the BBB. I don't see how they can go around Stealing people's money with a trusted name. I will not let this go until I have my money then I am done with them for good.

Paypal has kept my money on hold even after providing all the documents they asked for, from past 15 days they have been saying it will take time but can't give me exact time. The customer service representatives are rude and good for nothing. I will going to take this to next level, they can't treat people like this.

They have the worst customer service ever! I don’t understand how they are still in business!! It’s fine until you have a problem then you never get anything answered or fixed. And their Google search has a bunch of fake reviews that pop up where there is no way to actually submit a review. I hate PayPal and will continue telling everyone I meet to get off it! I’d rather Venmo the money and lose out on my credit card points than support them!

PayPal is a joke. Apparently out of 254 million members, my account is suspicious for a 125.00 transfer to my bank. Yes, 125.00 that my mom sent me via paypal and I tried to transfer to a verified checking account that I’ve used before. I spent over an hour on the phone and was reassured that within 15 min after I sent them my DL picture that it would be taken care of. NOPE! Hours later my account of 15 years is still frozen. I am currently on hold with an expected wait time of 36-45 min....just on hold. Absolutely ridiculous. Paypal is a joke and their customer service lies and is horrible! I will never use again!

I sent money to my family member. She cash out to her bank so she could go pay rent and they are hold her money, keep lying to her that she will get it at times be over the 24 hour hold. They told her now she is late on paying rent. How do you hold someone money?

It is very easy to get banned from PayPal if you hold opinions PayPal disagrees with. I just got banned from their community forum for merely asking about free speech. Can't rely on PayPal. It is not their place to decide what speech should or should not be allowed. PayPal is now a leftist virtue signaling company.

PayPal and eBay have not parted ways. That was false information because PayPal will have you verified and hold your funds to allow your products to be used and returned at your cost. And deny anything their agreement states! They will not release your funds even after the buyer has confirmed and treat you as you’re a thief...and the customer service representatives will tell you there’s nothing a supervisor can do and that your account is high risk after charging you fees and still have to pay your own shipping. I can go on and on especially about calling from an international phone number as well as having you wait an hour or more for a callback and boldly tell you that process is only for you. It’s horrible if Walmart partners with them there will be a lot of shoppers headed to target because PayPal is a complete embarrassment to the consumers and overall business!

PayPal credit card processing is the worst option for any small business hoping to find a reliable credit card processor! So many chargebacks and fees! They support credit card fraud by stealing from sellers! If a charge card is used on your website it’s truncated so you can’t double check approval with a REAL bank. PayPal authorizes the purchase turn much later. Allows a claim to be filed for unauthorized purchase. They take the money from your account. Even though they provided the approval you the seller can’t see any of the information. PayPal should close as they support fraud and theft. I’ve peeso lost over $10,000 because of PayPal’s lame business practices. Seller beware!

Without a doubt, many believe this to be one of the worst financial websites in the entire world. It is so poorly designed that countless astute business people refuse to utilize it, to this very day. Part of the almost-universal dislike about PayPal concerns it be so laborious, time-consuming & frustrating to retrieve the money which people owe you. You go to a link called, "Transfer Money" and it's unbelievably frustrating to use. Getting YOUR money owed to YOU from PayPal is quite a chore! Many industry analysts believe this is DELIBERATE by PayPal, to hold onto YOUR money as long as possible, so PayPal can make THE VERY MOST INTEREST on your delayed payments AS MUCH AS POSSIBLE.

I've been using Paypal since the early 2000s and the customer service used to be exceptional. Now you can hardly figure out how to reach a live person on the phone, and IF you do get someone, you may be waiting on hold for an hour or more! I recently updated my cell phone and verified in on Paypal, however, when I went to add my bank accounts, my phone number wasn't recognized and I couldn't get any further. I contacted customer service and got the message that all agents were busy, but I could wait on the line or get a callback. I opted for the callback, answered and the line dropped. I called back and was told that my phone number was verified, and that I needed to contact my cellular provider to unblock a restriction on premium 6 digit numbers. I contacted my cell provider, only to be told there was no such block.

I have purchased and sold using PayPal for more than 4 years. They after hold my funds when I sell things, usually for a week. This is a huge inconvenience for a person selling custom made to order items. I also had made purchases from what turned out to be a fraudulent seller - I have multiple emails from eBay showing my order was cancelled because of this and my payment never claimed. I immediately cancelled the payment through PayPal, but am forced to wait 48 hours for them to take that money from my bank (even though it's been cancelled) then 5 days for it to be refunded back to my PayPal (I've waited as long as 7 before) and an additional 3-5 days assuming it's not a weekend, for it to be deposited back into my bank. Spoke with a supervisor and was told their hands are tied. This is absolutely absurd. Horrible business practice and horrendous customer service.

Ordered several items of clothing online advertised and sold as “linen”. The garments were in fact thin, cheap, polyester. I contacted the Chinese sellers immediately and arranged to invoke their “money back guarantee”. I returned the garments over two months ago, at enormous postage cost. I contacted Paypal a week ago who ruled in favour of the seller and removed the option for me to challenge their decision. I have had 10 messages from 10 different “customer service” people just spewing out the party line that the goods were as described!

How arbitrarily wrong of PayPal to "Hold" funds. They will always put a hold on transfer for clients that are new. I hated it 20 years ago, when I first opened my account. You realize that PayPal controls nearly a billion dollars. That's with a B - billion dollars every single day just by their arbitrary holding the funds. Do you know what the overnight running rate is? That's the interest rate that banks will pay for an overnight loan and that's exactly what they're using the money for. They're holding my money so they can make another billion dollar loan. You are wrong on so many levels. I can't even get mad anymore, just brings me shame to be an American.

First, I was told that all I need to accomplish was 2 out of 3 requirements to "graduate" from whatever holds that are imposed on my account. After meeting both requirements, they still placed my funds on hold. After an hour or so of waiting time, I was told that the best avenue to take is to refund the payment and have the money sent back to me as family and friends. I asked them how long it would take before the refund is completely cleared and was told that it would be in an instant.

I got an email of an Uber charge to PayPal on and I didn’t leave the house. I have not used PayPal for months. I use another card that gives a monthly Uber credit. I checked my Uber account and there is no record of this transaction. I filed a case with the Resolution Center. I received an email in about 10 days telling me they determined there was no fraud (!). There is no way to appeal this illogical, impossible determination. I changed my password, and deleted the two cards that were attached to my PayPal account. If I ever have to use PayPal again, I will add a card and remove it immediately after the transaction.

Trying to link accounts to set up auto pay on PayPal’s new 2% cash back MasterCard. Tried to talk to Synchrony Bank for help online. They transferred me to several different teams. No one had time to help. Put me on hold for up to hours at a time. Hung up on me trying to transfer my call all to go back to starting over. I asked to speak to a manager. The agent said, "Oh I see," and left me on hold 1 hour and a half. I finally hung up. I do not do business with companies that treat customers this way. Closed all accounts. Paid my balance in full. Will never do business with PayPal again. Stay clear of PayPal. Read the reviews. This is a terrible company.

I was attempting to set up a business account for my freelancing website. During the registration process, I was asked to state the type of business. I am an academic editor and the closest they had to this was 'Education'. I select that, and lo and behold! My account is immediately and summarily limited. Why? Because apparently I am registered as a charity and PayPal wants to know more about it. I was confused. I did not know and neither did Paypal try to make it known that offering any kind of educational/academic service construes a charity business!

I have been a customer of Paypal for 20 years and have paid them a quarter million dollars in fees as a small business. Paypal has taken nearly $3000 from a small business and we have no products returned to us. The history - Customer purchased a car hood and front splitter (lip). Stated on website item, the invoice, the tracking, and on the box customer has to sign/accept to confirm they received what was ordered and in good condition, or they have to deny the shipment. Customer SIGNED for the items in GOOD condition per policy. A WEEK later, customer claims the item was damaged; however, per #1 the insurance offered was over at time of signature acceptance. Customer then had a company try to FIX it, causing further damage, thus further voiding any warranty per policy. Customer files fraudulent Paypal claim for $1975 (cost of hood only).

I've had some extremely negative experiences with PayPal Claims when I've had a problem with shippers and sellers on eBay. In one instance where I was shipping an item to a buyer, Federal Express overcharged me triple the amount I was supposed to have to pay. Did PayPal make it right? I didn't get one cent back on the excess charges.

I linked a credit card to my PayPal account to simplify tracking transactions used for work. After a couple of months the balances of the two accounts were not adding up so I did a bit of back-tracking and discovered that PayPal was deducting the amounts of each transaction from both my PayPal balance and my linked credit card for purchases made through eBay in which I had specifically selected the credit card be used for the purchase. Customer service was downright rude and hung up on me. I have lost faith in PayPal and may no longer be able to do business with eBay as a result.

As a business owner I recommend using someone else. PayPal will hold funds and tell you it's your bank then charge you outrageous amount to accept credit card. On ** they charged me 163 which is b.s then say, "Your funds will be in your bank account in 3 business days." Lies. 2 weeks later they costed me a reno job. Never ever use them again. I now use Square money - in your bank in 2 business days max. So never use PayPal.

Completely livid with this company. Definitely an overseas company that just doesn't understand. Someone sold me a bogus phone and of course PayPal refused to give me a refund. Absolutely on my nerves. I would never use this company again.

I used to trust PayPal, but they no longer have their users' backs...they have sold out to the business side of things. Specifically, I have encountered several businesses that are clearly selling items with fraudulent advertising (so far, all are Chinese). However, until you receive the item, you won't know how fraudulent the item is.

I called to find out why I was being charged on a balance that was supposed to be interest free. I made the mistake of making an extra charge that was not 0% interest. I made a simple calculation error that left a balance that had to be charged a balance $1.60. The interest that I was billed was for $2.00 for this mistake. I explained to the customer service person that I made a calculation error when I sent in the payment on the interest-free account and tried to pay off the balance for the small additional purchase I made.

I just wanted to write about a rather negative experience I had with PayPal. A few months ago a friend of mine scammed me into sending him gift money. He was planning on giving me a dog so I sent the money as gratitude. As you are already assuming, I never got the dog and lost $400. Being a college student, trying to fend her own, this really hit the floor of my bank. I live paycheck to paycheck. I called PayPal customer service and they were very helpful, they told me to file a claim through my bank, and then have my bank send that claim to their bank. I filled out the forms EXACTLY as the customer service staff had instructed, sent it in, and WEEKS later got a response from PayPal saying they were not going to return the money.

PayPal processes a unspecified small fee to the customer's credit card without authorization after cancellation of a merchant purchase. No PayPal contact available to obtain a refund. This confirms the frustrations others have voiced on the web. Dishonest business practices consumers should know about!

Called in for missing payment. Not only did customer service person not care, continued to put me on hold when I said I would like to get off the phone and go to dinner. When asked, "Why you treat people that been with you for 15 years this way," he didn't even care, would not give me his name, would not do anything... put me on hold, for almost 20 mins. When I asked for a supervisor, he came back not once twice, then he sent me to another phone person, then I asked for manager. It took me 26 mins to get to one, and he was just as rude.

Get your credit card out of PayPal because when you cancel a membership online, and have your cancellation confirmation number and the email that says "we are sad to see you go" Paypal refuses to even consider this and instead sends you correspondence that "your case has been resolved, and we determined that the charge was authorized." No way to dispute further, no way to send the email as proof, and waited 30 minutes to get someone on phone, who refused to reverse the charge. Worst customer service imaginable, only second to the worst in the world which is EZPASS. Should be out of business asap. Account now closed.

Overall, terrible customer protection service. I lost $161 because eBay delivered my order to the wrong address by flipping my primary address, without warning, to an old defunct address. Paypal refused to to help because as they claimed the merchandise was "delivered". Does not matter if it was the moon or the North Pole as long as it was delivered.

Continuous unauthorized withdrawal. Slow at correcting them. Woman called me three times about a negative balance that was a result of their error. She was rude and accused me of refusing to pay the balance. I had to put a stop payment on them to make sure they didn't keep taking more money. Paid the negative balance today and closed my account after 5 years. It's not worth it and anyone seems to be able to hack into them.

After an hour on the phone with their customer service to transfer money from my PayPal to my debit card it finally happened... I then went online to pay my necessary bills. Woke up the next morning and after calling PayPal they are telling me there is a hold. They never notified me... they let the money show up in WF and then it disappeared (was pulled out by PayPal). Whatever criminal method they used to do that. WF tech can't even see that the transaction ever happened.... this is a ** mess. Thanks to PAYPAL... DON"T GET TRAPPED BY THEIR DUMB **!

I bought a phone online via PayPal. The phone is defected and PayPal did not support refunding and they denied my case. I did too many chats with PayPal agents and they promised me to refund my money and I called them too. They kept just telling me that I won't lose my money and at the end I lost my money for a defective phone. Avoid dealing with them.

The most inefficient payment system (made me waste 2 Hrs). Stupid crap software. Inefficient in every way possible. There are better systems out there to make payments. I am wishing that every company that wants to utilize a software company for payment transactions uses other than Paypal. Inefficient crap.

Demanding I upload copy of driver's license & social security ID. Otherwise my PayPal account will be subject to limited use which basically means I wouldn't be able to use the account at all and that's where my Ebates rewards to deposit it, I placed a complaint about this on their Facebook page. This was their response. "Hello, Georgina. Thanks for taking the time to contact PayPal via Facebook. We understand your concern completely, but it sounds as though you've been asked to provide information and documents as part of PayPal's Customer Information Program (CIP), and that's done to fulfill regulatory requirements imposed on PayPal. We apologize for any distress or concern this may have caused."

Paypal attempted to go into my account 4 times for a payment that I authorized and paid ONCE only. I was spoken to rudely and disregarded. My account became negative and once I got it back in good standing they continuously tried to go into my account. I called them, emailed them, and even submitted an unauthorized payment transaction (while the 2nd payment was still pending) but they disregarded me a customer or even a human being. They are by far the worst company in existence.

May 2016 they charged my account 9.99. Been almost three years and say they can't fix it but want me to pay the balance. Never use any company. They are all about getting money and screwing people. Spent an hour on the phone today to hear the rep say it flat out that they will rip people off before they ever lose money. Well SCREW PAYPAL.

Tried to stop money being drained out of my bank account and even put in unauthorized notification and they still let them take money from my bank, and my bank is not the preferred account! Now I have been on the phone for 40 minutes after I was told 25... still waiting. Paypal is a Sham!

I've called PayPal 6 times today and only reached a human once. He told me I was being transferred to the correct department only to be placed on hold for 10 minutes until I hung up. On all of the other occasions the automated system hung up on me after telling me it was transferring me to the appropriate Department.

I contacted Paypal to receive a refund for funds I sent to my wife. She can no longer access her account because her new number is in my name. Got the runaround and was lied to and left on hold over an hour. Very dissatisfied, and still no resolution. Was told if my wife closed her account that money would just be lost in space. Paypal spoke to my wife and did nothing about it. Never got my manager phone conversation. Was left in queue by a rude service advocate named Alice.

So, I have been with PayPal since 2007 and today I switched my debit card, same company, same bank and they say I can't link my card because of the prepaid bank. I explained to the manager that this is the exact company as before. Exact company I've been using to link the card for the past 5 years. The link accepted the routing information from this bank, how can they not link the card and say it is because of the bank, but take the bank routing information with no problem. He couldn't explain that part on the debit card part. The only option was to get one their prepaid cards, and that's where the scam comes in.

I called a second Paypal representative by the name of Xenia (badge # **) to close my account, due to suspicious activity and an email received of $153.00 drafted from my account. She was VERY rude and nonchalant. She had terrible customer service skills and should be more empathetic to a customer who is already frustrated. She falsely claimed that she could close my account AFTER I made a past due balance payment, and so I made the payment, ONLY to be told that she couldn't close it until after 3-5 business days. I would have paid the payment regardless and did not need to be tricked into paying a mere $8.62.

I transferred funds to a cell phone number for a funeral of relative. The prior owner of cell phone still had that cell number listed on their PayPal account. My funds went to that person instead of to relative who has that number now. PayPal no help in refunding funds, told me to contact person who got my funds and ask for it back. Of course, no reply to refund request. Claim closed, no help from PayPal. I had to resend funds to correct person and out of original funds. They should be the point of contact for requesting a refund since there is no 2 step verification before money leaves your bank account with PayPal. Cell numbers change all the time.

Been with PayPal for years till now. Unauthorized payment canceled on mobile app. Payment went through 2 days later and left bank account in debit. Rang customer service claim lodged. Refunded to bank next day then in debit on PayPal app. Legal threat email to amend PayPal balance. Rang customer service again. Told to wait till claim followed up then the PayPal debit would be reduced to 0. When asked whom do I lodge a complaint with about app and misleading consumer advice was told to see their legal page.

Since PayPal refuses to be accountable for their lack of action on fraudulent activity occurring I feel necessary to make this post to warn others and to express my complete disgust with this 40 billion dollar earning company. I am not sure what kind of security is being provided to protect customers safety as there is a huge scam organization that managed to acquire the top search engine optimization on Google, list an identical ad for PayPal linked with customer service contact information that directs you to an agent with multiple levels of organization. We called to report a purchasing error made by my mother in the hopes of being able to have the purchase canceled. After an hour on the phone of transfers, speaking to multiple agents and managers they convinced her to purchase Google Play cards and give them the activation number to "refund" the amounts.

I have been traveling abroad and left home secure with the knowledge of a PayPal account balance more than $15,0000. I planned to withdraw from that account to my credit card account in small installments to protect myself in the event my CC was lost, stolen or cloned. I did a few small withdrawals before I left to ensure everything was going to work. No problem. The money appeared in my account in under 48 hours each time. First withdrawal request while traveling. Transaction sat in processing status for 4 days before being refunded to my account with no explanation. I requested assistance from customer service and their prompt response I for, don’t my withdrawal request had exceeded the maximum withdrawal limit unless I verified my credit card. I initiated the verification process and meanwhile resubmitted a withdrawal request for under the threshold.

This company held my money transfer for 3-5 business days, I went and canceled the payment and they still took out of my bank account. My payment was for only $735.00. They are horrible. Do not use them. The seller also canceled the payment and they ended up placing the money back to my Paypal account and I had to wait another 3-5 business day to get it deposited back to my bank account.

I made a nearly $3000 purchase for car parts and services from a website through PayPal. The seller shipped about 75% of the products, 2 months after payment. The remaining products were never sent. Some of the received products were wrong. I filed a dispute and escalated to a claim with PayPal. After 18 attachments worth of evidence, PayPal sided with the seller because I, apparently, did not give PayPal EXACTLY the type of evidence they required. No second chance, no appeal process. Any literate human could read my plethora of evidence and overwhelmingly side with me, but PayPal did not. After several phone calls and emails, I am still out of luck. I was not protected as a buyer. I cannot believe how the seller could get away with what he did! It has been 5 months, and there is still no resolution. PayPal refuses to help me. PayPal cares more about policies than customers.

I had a PayPal account for over 10 years, with a long history of Bank to Paypal transfers. Most of which were FROM my bank INTO my PayPal account. Opened a second account under the same name and registration in June of 2018 using the same Bank Accounts. Was consistently blocked by the Paypal security module. Spent an unbelievable amount of time with Customer Support trying to resolve. Also had numerous calls with Paypal security group based in Ireland. After a series of blistering emails, my issue was referred to the Paypal Office of Executive Escalations.

I have been a long time customer with PayPal and never had any complaints before. This was the very first time I had an issue with a seller who did never deliver 1 of the 3 items ordered. As the seller did not respond to any of my e-mails, ignored my message within PayPal I have asked the resolution center to step in. I have not got any question, nor did I see any communication from the seller, PayPal suddenly closed the dispute with the message the seller proofed delivery... Obviously the customer has no right to see the "proof", the customer has also no right to see communication coming from the seller, the customer has also no right to get any communication from PayPal.

To make an incredibly long story short I waited almost 3 weeks for funds ($600) to be released to my account after an eBay item sold. I spent almost 3 hours total on the phone with some overseas call center... It wasn’t until they had actually told me there’s nothing they could do for me, that I insisted on speaking to someone who I could file a complaint with. Another half hour on hold I was finally transferred to someone here in the States and within two minutes they had the funds released to my account. I understand companies want to save money by having overseas call centers; but it’s driving away business. I will never use PayPal unless I absolutely have to again. Venmo, and Apple Pay are far better options.

On hold for 30-40 minutes after receiving a $1000 payment. Absolutely ridiculous! All pretty on the outside... junk on the inside! It's a shame!!! One star everywhere I look on the web.

I ordered dresses from Berrylook.com with PayPal account. Berrylook did not delivered two of the dresses from my order list and the ones I received one of them doesn't match the original listing description. When I contacted PayPal they opened the case (disputed claim) and I provided them with all the necessary information with sellers emails. PayPal said they will refund the money for the items I have not received and also will resolve the issue with wrong dress Berrylook sent me. Suddenly I received email from PayPal Saying that they closed the case because Berrylook said they delivered the products. I spent so many hours of my precious time talking and explaining the same problem over and over with PayPal. They are incapable of understanding even though they can see in the case history. I am done with Paypal and closing the account. Berrylook.com is a rip off company.

I received a motorhome cover from National Covers that was damaged with two holes on each side of the cover in the exact same place and PayPal sided with National Covers. National Covers said I damaged it when installing it. I've been using covers on my motorhome for over 20 years and never damaged the cover. It was received this way. I now own a $599.00 damaged cover.

I trade bitcoin on PayPal and my account was limited which meant I had to provide more information to PayPal. I completed all the information and was told that I would have my money within 24 hours which I did not. I then called again and asked when the money was going to come through which they told me 3-5 days which meant that I was lied to in the first place. I then let PayPal know that I was trading Bitcoin and they were fine with it and I was expecting my money somewhere between Monday 15th Oct and Wednesday 17th Oct. I logged into PayPal on Monday 15th Oct to check if the money was there and a message came up saying that I cannot use PayPal anymore. I have been lied to, my money has been taken without reason and given no explanation and I am frustrated to say the least as it is over £700 which is all my money.

If it was possible to give zero or minus star rating, I would do that. Paypal has the worst Customer (???) Service in the Universe and they don't care either. Meaningless apologies up the Wazu but nothing, nothing gets done or handled. Totally dysfunctional phone option system and voice recognition and then the usual deplorable wait time (this time: 1 hour, 45 minutes+, other times I was on hold for 2+, 4+, even 8+ hours overnight, because their system doesn't let you know when they all close up & go home and leave the phones running) until you get to the first layer of "crowd control" or "babysitting", people that are there just to field the call for basic things that can be done online anyway.