OpticsPlanet.com Reviews

I ordered 2 items shown as in stock, 18 in inventory. I used the chat feature to confirm. The agent told me the items were in stock & would ship in 1-2 days. 7 days later, still no shipment or tracking info. I can't get through on the phone, goes to voicemail. Using chat gets the same "final stages of being shipped" answer. Agent can't confirm anything, no proof of stock, no shipping ETA. The same thing happened on my first order with OpticsPlanet. The order will process & they will have your money but there's no inventory to ship. Order at your own risk. OpticsPlanet will gladly take your payment instantly & your item may not ship for a month. I'm done with OpticsPlanet. I'll be shopping in a different universe.

On December 1st I placed an order 1800.00 worth, I was promised it would ship by 2nd week of same month. Well it's been 20 days. Several calls to them, items are still on order, finally had to cancel, very dissatisfied with them. Called Midway all items in stock and shipping today. Will never use Optics Planet again.

Placed order for an item & paid for expedited shipping, two days later still not shipped. Called CS & rep was very rude & said there was some kind of brief delay & shipping is 3-5 days. Expedited is suppose to be 3 days guaranteed. Sent several emails,with no response. I know it's Christmas time, but don't offer & guarantee shipping ETA if you are not going to be able to fulfill. Looks like other customers have had same issue. Will do business elsewhere.

Ordered on 12-14 before noon with free shipping. Order not shipped till 12-18 and now they say free shipping will not arrive before Christmas. Never said that anywhere during order or I would've gladly paid extra for shipping. In addition is said 1-2 days to ship and it took 4. I will never order from here again. They are a poor company to do online business with.

Ordered item on Saturday morning, Expedited Shipping, $20.04. Item didn’t ship till Tuesday. They are open on Saturdays, which clarifies a business day. Will not return emails when asked about product. Listed an item to have a feature, which did not have. They do not tell the truth about shipping times or methods. Very rude CSR’s. Will never buy again. eBay or Midway USA has same items.

Order placed 2017-11-27. Not a big order, about $60. The games started immediately with a request for payment verification via PayPal or a small verified charge on my CC. Customer service by phone is unreachable and they don't return voice messages. It was 3 phone calls and 2 emails to sales before my order was "verified" on 2017-12-4. It was 5 more days (12/9) until I received a shipment notification for FedEx. FedEx didn't actually receive the package for 3 more days (12/12). 4 more days (12/16) until FedEx GAVE IT TO THE USPS! It is now with USPS and I've yet to see it. 21 days and counting. They are now advertising free delivery for Xmas. I don't believe they can do that it. More to follow if I get my order...

Ordered Kel-Tec PMR30 barrel on Dec. 8th, 2017 and then on 12 of December I called them because I haven't received anything saying it sent when I picked 2 day shipping. To find out it was on back order even though they said they have 3 in stock. First and last time I'm doing business with this company. Then to top it off the lady said I haven't been billed yet which was false because I got a notification saying The money was pulled from account. She said tomorrow it should ship. Fingers crossed.

I bought a safe from this people on 12/05/17. Few days later no confirmation no tracking. NADA. So I sent an email. Got an automatic response with no helpful info whatsoever. Called 150 times on Saturday 12/09 till a human answered the phone and told me he would "gather" some info and let me know with their logistics department what was happening, again dead-end. No email. No call. Today I spoke to a very nice lady KIM 12/11/17. Same BS "Let me talk to logistics", waited for 5 minutes and she told me they have to wait for the vendor to let them know when they will ship my ** safe, meaning I still don't know when if ever will I get my $626 USD safe which they were quickly to collect from my checking account. WILL NEVER IN MY LIFE BUY ANYTHING FROM THIS COMPANY AGAIN. Save yourselves some time and order from Amazon. I regret so much trusting these people.

I wish I had done more research on this company before ordering from them. I could have bought the scope that I ordered and received it in two days, via Amazon Prime. They told me today that it will not even ship for approx. another two weeks!! It looks like that they do not even order it from the supplier until you order it from them... Stay away unless you want to wait and wait for your order.

Ordered a pair of sunglasses on 11/10/17 and was offered a chance to pay for 2 day shipping. As of 11/18/17 the order status had not changed and I had received no updates that they had shipped. On 11/24/17 I sent an email using their customer service address to see what was going on. I never received a response after a few emails. Finally decided it was time to call today on 12/05/17 and was told that the glasses I ordered were on backorder till 12/27/17. I most likely would never have been notified and they were content to let me wait until after Christmas for an item I bought intending to give as a present for a late November birthday. Save yourself the trouble and just order from Amazon. Customer service representative was nice and apologetic but overall this was a waste of time and a terrible experience.

This company does not return messages of any kind. They claimed the order was in stock. When I checked the order status it claimed it was on order. Not interested in a storefront window. This is a horrible company. DO NOT order from them!!

So after a long time of hunting and waiting to find a Daniel Defense M4A1 upper receiver (*pinned at 16 inches*) I found one on their website. Not to mention it was on sale. To say the least I was excited. I purchased the upper right away. After ordering I waited two days with no email confirmation. I found my order number and entered it on their website to track my shipment. Then I find that my order was cancelled? No email? No call?... When I called them they told me this was a restricted item and they can’t ship it at all.

Well, it finally hit me after my 3rd order that this whole company is some kind of non-stocking front. You order, they order, then send to you... unreal. All of my items were supposedly in-stock when I ordered them, after 3 days, my orders page says my items are "on order"... What the heck is that?? I'd rather pay a few dollars more to a reputable online seller. Midway has never done this to me, so I apologize Midway for ever trying someone new.

Upon placing my order, I never received a confirmation email. I was only able to confirm based on the charges to my card. I received shipment notification along with a tracking number a few days ago, however, after 3 days, FedEx shows the package as unshipped. I tried calling their customer service number several times and I only get an answering machine. This will be the last order I place with them.

I ordered from them on a Tuesday, item was in stock, but took 3 days to ship it out. Then they shipped it out, shipping showed 4 days to arrive but it's been almost 7. It shipped out FedEx with tracking then sent to the USPS with no tracking. I have no clue where my package is at now. I bought from them because it was a little cheaper than anywhere else, now knowing this I would've bought from somewhere else. Also fill out a form for a price match and another order that they had in stock around the same time. Still no e-mail back about it. Place is a ** joke. Save yourself the time and trouble and order elsewhere. They will never get another penny from me.

When I purchased my product it said it was available and would arrive within 2 days with free shipping. Now the status is "waiting on order," with over 3 weeks estimated arrival. Shame on their dishonesty.

Don't order from them unless you have plenty of time to receive the product. I didn't find out until after I had placed the order that several items were not in stock. My order status kept saying estimated time for shipment 1-3 days. My order was shipped 10 days after I placed it, with one additional item still on back-order. It was too late for that last item so I tried to cancel the order. I removed it from my cart and when that didn't seem to work, I used their online form to change an order. I received a confirmation email saying someone would get back to me. They never did. Instead, they processed my order anyway.

So many items on this site are priced well below market price, and then one decides, "Yeah, everyone reviews them horribly, but I have to try to get it because it's so cheap." Well, they have some kinda BS going on because I haven't seen a single order fulfilled out of three orders I've placed there during the last six months. They seem to have absolutely no stock, and obviously have no relationship with suppliers given the prices.

Order confirmed and shipped on 09/08/17. FedEx sure post in Kent WA on 09/14/17 to be transferred to USPS for final delivery. On 09/18/17 USPS has no scan of the package, Last delivery promise was for Saturday 09/16/17. Tried to track thru USPS. Wrong tracking number and (no status available). Kent, WA is 20 miles away. 4 days to travel 20 miles by mail???

Upon Contacting OpticsPlanet in reference to the placement of an order from one of their parent companies, I found the customer service personnel to be highly qualified, courteous, friendly and very professional. Actually, I was seeking information regarding an item purchased that was back ordered in which they assisted me greatly by inquiring to the manufacturer the date of delivery. An email was sent to me in a most efficient manner describing the estimated time of arrival. This type of management brings an aspect of professionalism to OpticsPlanet and is a reflection of their character.

I ordered a picatinny rail for my rifle and it arrived missing the screws to mount the base to the receiver. I called customer service today (8/1/17) and then the rep said he would put in a "request" for the missing screws. I will wait to see how long it takes to receive the parts (if they do in fact send them) and post a follow up at that time. Main point... They should not ship incomplete units. Poor quality control.

These people suck!! The item sent is not as described. Does not fit at all. Then they take forever to start the return process. Still have not received the money yet. They also will not pay back the full amount. Trying to keep ten dollars for shipping. I would not have asked for the piece of garbage to be shipped in the first place if the description was correct. Do business elsewhere. Once again, these people are sleazy and they Suck!!

I'm building a new AR and I'm doing it on a tight schedule. I called my gunsmith (who is a pro, worked as a pro, and knows his work) and he suggested I might find a good deal on an Aimpoint optic through this site. Which I did. I ordered on a Sunday so the order was waiting at opening on Monday, obviously. I also selected 3 day shipping as, again, I am building this on a tight schedule and am slated to leave town on Thursday of this same week. I had intended to have this weapon go with but customer service just tried to convince me that I will receive my package by end of the day on Thursday and that counts as three days. Maybe that's how shipping works. I've never expedited a package because I usually plan well. What I do know, is that I paid $40 for shipping when I could have reasonably gotten my package in the same time for free.

They shipped the item to the wrong address. After a few weeks of phone calls and emails, they did not want to do anything about it. They were very rude I just lost the item and the money. Go spend your money somewhere else.

Excellent service. Explained scope sunshield product fully. Ordered on May 31st-came in on June 6th as promised. I am very pleased with the service and I will recommend this company to all my friends and shooting buddies. I will definitely order from this company again.

I ordered an item from this company in which I paid extra to receive in 3-5 business days! That was 2 weeks ago. I still have not heard anything about the item I ordered, I have contacted customer service multiple times and still nothing!!! This company steals people's money if you let them. Do not order from this company!!! STAY AWAY!!!

Poor attitude. After dealing with these you guys, I call Wilson Combat direct, they know how to take care of a customer and are shipping the Wilson Combat TRARM30 1-Pc Base and Ring Combo 30MM Accu-Rizer overnight. I guess you are a small company working out of garage, or just don't care about your customer. Maybe you need hired a few people in shipping. I would never ever deal with you again.

Before purchasing I saw all the horrible reviews. However, I thought to myself, I'm not ordering those types of products. I don't see any bad reviews for what I'm ordering. I think it will be ok. Placed order. Next day I receive an out of stock announcement and it will take 7-18 days. Gave them 18 business days (not calendar days), not a single update during that time. Just a bunch of spam emails trying to sell me junk. On 18 day I call and find out the product is still back order and won't be available for another 2 weeks. I ask why I wasn't notified. Was told: "things change". Yes, "things change". If someone was paying attention they would know it changed and should have provided me an update. I know this isn't the worst thing that ever happened, but the way they do business is just so flippant. Really irritating. Stay away.

Buyer beware of these folks. Their customer service is run by a group of children. Purchased a laser sight, which did not work as advertised, had problems with on/off switch, beam strength and power consumption. Returned it using the same method it was shipped to me USPS, and their supplied return label. The item was received at their location on 3/20/17 at 11:15 AM. They denied then subsequently admitted receipt three days later, 3/23/17. Sent me an email stating I might get my refund within a week or maybe two weeks. Well it is now 4/8/17 and still no refund. If you find yourself in a similar situation, don't waste time haggling, just file a complaint with BBB, State Consumer Affairs Dept and the Feds. These people are flakes!

I ordered front and rear sights for a rifle from OpticsPlanet. The day the package was supposedly delivered, I never received anything. It was delivered SOMEWHERE, just not to MY door. I fully blame the mail carrier for this though. I called OpticsPlanet and told them I didn't receive my package. They were very nice, but told me to call back in 2 weeks, just to make sure that the package didn't happen to "show up." I waited the 2 weeks and called back, and they were very accommodating and willing to refund my money or ship the product again, which they did. Very pleased with their customer service.

The vendor has resolved my complaint. They are very nice people.

In violation of federal law, this company advertises a product they do not have in stock, does not identify in their website that they do not have the product, and posts a potential ship date three weeks later. They ship the item and so notify me, but there is no communication from Fedex of the potential date of delivery. Then I find they have used the USPS, instead of Fedex and the post office will not deliver in the same manners as UPS or Fedex. Very poor communication. Will never buy from them again and this is not my first purchase, just my last.

Wow where to begin. While searching for an Item, a red banner pops up telling me special offer on an already discounted item so I hit chat. The guy offers me %6 off... I ask, "On top of the %12 I already have?" He says, "No I can only enter one code." WHAT! Why would I take your %6 offer when I already have %12, that make no sense at all. So I decide to call and speak to a live person. I called several times over several days, each time getting a different offer from %6 -%20 off the same Item. Someone else could have called that day and paid full price just because he/she got a different rep. Doesn’t seem right.

Biggest joke of a company I have ever tried to buy from: Ordered a pistol barrel from them. I ordered one that was Black fluted. What I received after waiting over a week was one in Hunter green. I called and told them they had shipped me the wrong product. They told me to return it and when it got back to them they would send me the correct product.

Buyer beware. OPTICSPLANET INC customer service rep are charging credit cards without your authorization. I open a fraud case with my bank towards OPTICSPLANET INC. THE CUSTOMER SERVICE REP I TALKED WITH NAME WAS BILL. No last name, buyer beware.

Horrible transaction. The folks that read this please understand I am not trying to hurt OpticsPlanet. I'm simply trying to keep you from having the same bad experience I did. So here it goes. Bought two scopes - one scope was $400 category and the other scope was a Nightforce NSX $2000 category. My order arrived on time however the reticle was a MilDot and I ordered MOAR. Contacted customer service, was given a free return label and shipped the scope back. My tracking number said they received it 4 days later then a email they were processing my refund. Over 20 days had passed and still no refund. I contacted them by email and they stated they received a Trinity rifle scope and not a Nightforce. I have never heard of or purchased a Trinity scope. I believe in face-to-face conversations or at least over the phone. I am not a keyboard warrior.

I would give 0 stars if I could. My experience with the comps is absolutely horrendous. 4 orders in the same month. On their website they will have everything listed as in stock. The second you purchase your items. You will receive an email listing all the items in your cart that you paid for that they either do not have in stock or they don't even currently sell those items anymore. I cancelled each item and still have yet to receive my refund for anything. I call them every day and nothing. All they say is "we're working on it." This website is a scam and have nothing but worthless liars working for them. DO NOT EVER DO ANY BUSINESS WITH THEM FOR ANY REASON. You think you're getting a deal and they're just trying to steal your money.

I ordered a gun safe from Optics Planet and they never shipped it. Calls to their customer service number go unreturned. You must call the customer service number and wait on hold for 5-10 minutes to talk to someone. I was told twice that the product was on backorder. So I called the manufacture to find out when the product would be available. The manufacturer said the product was available and had been available. The manufacturer said they never received an order for my item. All I can figure is Optics Planet did not want to honor the sale price and wanted me to cancel the order. There are better companies out there.

Purchased 2 Beretta chokes for 12 gauge shotgun... Denied purchase by risk management team because my Credit Card was Canadian and I had a USA address. I live 4 months in Florida every year and purchase many, many items under these conditions. The items I was purchasing can be bought by anyone at any Sporting Goods Stores (Bass Pro, Cabelas, Gander Mountain, etc) right off of the shelf in blister packs... OpticsPlanet suggest there is some export issue!!! Get with it Planet Risk Management... You obviously lack knowledge in this area. Get educated to the issues and further, have the courtesy to answer e-mails when sent... I guess I will take my business elsewhere and tell everyone about their lack of knowledge.

Ordering from OpticsPlanet was as easy as ordering from Amazon and they had a better price too. The customer service were very friendly and the package arrived on time and as described. If I needed any more microscope gear I would surely order from them again.

After placing an order and not receiving any information about shipping within a week, I decide to find out if this is a fake company with a nice website. Find out that I am not the only one who had been scammed by OpticsPlanet, Inc. I had sent to e-mail to the company requesting a shipping day and tracking number, and no answer. In their web page do not have any way you can cancel the order just a canceled order that may be there for decoration only.

For a company to exist in 2016 and beyond they must have good logistics and great customer service. I order a product online on a Saturday and paid with my PayPal account. On Tuesday I inquired about why my order was still at Order Placed. She informed me that all orders over the weekend get processed on Monday and that they "should" be updating the tracking information later in the day.

Awful. Do not buy from them. Warning you now. You may or may not receive your product. But I can guarantee the shipment time frame is false. They use the cheapest method possible to get your product to you so it takes twice as long as they state. And when you contact customer service - they do not care. JUST BEWARE AND KNOW THAT WHEN YOU ORDER FROM THEM - YOU ARE TAKING A 50/50 SHOT AT GETTING YOUR PRODUCT!

My father ordered scope mounts for his AR. His package was tracked right up until the time that it went from FedEx to postal service, then it stops. We called and were told to give it time. Days later we called again and were told they were delivered when they were not. We were then told to give it more time. (Now well over 2 weeks have passed from ordering). Gave it a few more days and called again. We were told to fill out a form, we did this and faxed it in. Gave it a few more days and called again. We were told they did not receive the fax. We then re faxed the paperwork and still have heard nothing!! Now we are a month out from when the item was ordered and the money was taken from my father's acct, we still have no mounts and all we keep being told is give it time.

I have ordered a few different items from OpticsPlanet prices are good but shipping is a joke. If you are in no rush for your item they are great. If you pay for 3 day shipping and get it in 7 to 18 days don't be surprised, it happened to me twice.

Ordered Ruger Scope Rings - order was confirmed and stated order would be shipped in 1-3 days. After a week requested shipping info and found out that Scopes Rings were not in Stock and were not able to get them. Only way I found this out was requesting shipping information. Asked why I was not notified - answer "should have been notified - and OpticsPlanet to notify IT Support". Now scope that I have to be put on gun for deer season will not happen. If I was notified of time of order or after the 3 days it was supposed to be ship I would have ordered from Midway USA. Learned my lesson - stay with reliable suppliers.

I ordered a red dot scope on 9/11/16. I received it quickly and returned just as quick on 9/16/16. The package was received by OpticsPlanet on 9/26/16. I inquired about when will I receive my credit. They told me ten days. It's now been 15 days and they just sent me an email stating it will credited back tonight. They've been telling me this for the last week. Everyday they keep telling me "tonight it will be credited back." Worst customer service I have ever dealt with. Would not recommend OpticsPlanet to anyone. The worst part is that Amazon had the same exact scope at a cheaper price. The only reason I went with OpticsPlanet was I worried about getting a counterfeit scope. Amazon is the way to go for anything. OpticsPlanet needs to work on their customer service. Will never do business with them again.

Ordered over 200.00 dollars worth of items from them that their site stated were in stock. That's not the case. One item I ordered 2 of was out of stock and not expected till end of October. So they just sat on the rest of the items. They don't even bother to contact you to tell you this. I paid extra for fast shipping. Waste of money. Have had two days of live chats with customer service which the 1st time the guy said he would ship in stock out today. That didn't happen. When I contacted them today they couldn't find any record of that being talked about at all. Then they offered the same deal? Sounds fishy to me! Telling me since I asked for fast shipping for the weekend they couldn't meet that and it wouldn't show up till next week. A word of advice when ordering from OpticsPlanet don't expect to get your order anytime soon. They do what they want and customer service is a joke! Buyer beware!

Ordered 2 products for two day shipping (paid 41.34 for extra shipping), got a confirmation (**) and reference number (**). Checked the next morning and found out one product was out of stock (actually it had a manufacturers recall, verified by the manufacturer) from 20115. Called and canceled that product and was told the other product (stubia crampons) were on it way. Called 3 days later and the product had not been placed due to it coming from the manufacturer. I feel this website is falsely advertising their services and what they can deliver.

They sent out the wrong item. I ordered the correct product. The support staff was rude, impatient and are not qualified to help. They do not understand their products.They are wasting my time and forcing me to compensate for their mistake. They will not the ship correct item until they receive the original shipment back. The competition, the reason for the new trigger, will be long over before they sort this out with a lot of effort on my part. I may not have minded so much, but their attitude was completely belligerent. This is my last purchase from them. Pay a few bucks more, and deal with a better outfit.

Bought a great telescope at a great price. Delivery was on time. I would buy from there again.

Just sending back a laser sight for a kel-tec p32. It didn't work when initially put together. Removed from gun to find the pulse/constant on switch was not in factory set position. After switching to constant on and putting back on gun I discovered the on off switch was faulty. Worked most of the time not every time. Decided to return because it was obviously a returned faulty product. When packing everything up for return, I first noticed one of the cards in the box was perforated and previously torn off! This would not happen from factory! Plus box was not cellophane sealed. That's 3 red flags that OpticsPlanet is shipping out old merchandise as new. Is that legal? I'll see how they handle my return. I told them I wanted a new item this time. That's what I paid for!

I strayed from amazon.com and thought I was saving myself a few bucks by going to http://www.opticsplanet.com/. Trust me when I say this was a HUGE mistake. Amazon is in a league of its own. I made two purchases from OpticsPlanet and both of them were complete debacles. First, You need to read their policies very closely. They essentially charge you twice then remove one charge when the items has shipped which may take days. Next, Any return takes up to four weeks to process after they receive it which took over a week in my case just to ship it back. Once they receive it, they inspect it and give you what THEY think it is worth. In my case, I never opened the boxes of the first purchase and had to go tooth and nail with them about the right refund amount.

I made an online purchase with opticsplanet.com and it has just been a nightmare. I ordered a few items; only some of the items were actually in stock though their website said they were all in stock. I have found this to be very common with opticsplanet.com. They have false inventory and often don't order the parts until their customer places the order. Anyway...they shipped part of the order and I received it in about a week. I was wondering why I only received half of the order so I looked into it and found out they were trying to get the remainder of the order in stock. Finally 10 days after I had place my order they finally shipped the rest of my product. I tracked it and was patient.

If you have any problems with your expensive frames that you work hard to pay for after 30 days, they do NOT do anything to help you find a solution. They don't even tell you who to contact to get them repaired. You're on your own after the 30 days. Good luck getting them fixed when you buy online. You have to go through a third party and send them out. It takes weeks to even get them back. This place is only good for wasting your money. Beware!

Ordered a Nikon Aculon 12 x 50 binoculars from this company on 1st January 2016. Last correspondence I had was on 13th Jan by way of a tracking report saying an attempt was made to ship item but was unsuccessful and an attempt will be made on the following day. After a week I called the company who indicated that the item was already shipped. To this day (7th March) I have had no further word from these people and I have not received my order. This was the first time I tried online shopping and it have left a very bitter taste in my mouth. Thankfully I subsequently used another online company and all my orders have been delivered on time. I definitely will NEVER order anything from this company again. Will like to know if my monies will be refunded to my account.

I ordered a Vortex scope that was listed as being in stock and a week later the item hadn't shipped. I contacted OpticsPlanet looking for an update and they did not respond. I waited another week and logged in to find that my order had been put on back order without notification. I contacted them again and still no reply. I contacted them a 3rd time the next day informing them that I would be submitting a claim with google. For good measure I had taken screenshots of each attempt to contact them. When I did finally receive a reply, after I submitted a claim, the Customer Service Rep's first words were, "It appears this is your first attempt to contact us."

I ordered a Vortex cantilever scope mount through Amazon.com on 1-31-16. I did not realized that the order would be fulfilled by OpticsPlanet. On 2-9-16 I received an email from Amazon.com stating that they were unable to confirm if my order had been shipped from OpticsPlanet. I was not informed of any delay nor did I receive a tracking number to locate my order. I agree with the other negative reviewers here. OpticsPlanet is disorganized and lacks adequate customer service. I will be sure that none of my future orders go through OpticsPlanet.

Ordered a Marine Corps Flag for my Father Early in December for Christmas and not notified of any delay. After sent Email after Christmas told of delay up to 5 weeks!!! Now 7 weeks still not sure if or when, Really! My father served in Korea as a Marine and I in the Gulf War. Would think they could have done something or substitute. Terrible way to treat veterans!

Bought a scope from this company (called Opticsplanet - so you know they sell gun scopes, right). The scope I purchase came loose from the mounting base within the first 20 shots of using it for the first time. Extremely unhappy - especially since they didn't ship me the scope I had originally wanted, ordered, said was in stock, then sent me an email stating they didn't have it in stock.

Was pleasantly surprised by the great service. After reading some reviews from this site, I was a bit hesitant to make a very large purchase. The price was the best I had seen on the net and other sites had them ranked well, so I decided to roll the dice. I am happy to say everything went great and the customer service was the most knowledgeable of any I have spoken with in regards to hunting gear. Thanks!

Seriously? I should have heeded the warnings about poor order fulfillment. I ordered these items the same day I ordered my ammo. My ammo arrived days ago. This order, however, I am not even sure. You offered items for sale that I attempted to purchase. 9 days later, 2 of the items have been ordered and one is "on order". This is no way to run a business. I am confident this is a common problem and you have closed any opportunity to cancel orders once they have fallen into your trap. If by chance I can cancel my order I certainly wish to do so. That way I can shop where the products offered are actually available and will be sent. If not send it whenever, if it takes too long I will just buy it elsewhere and have duplicates eventually.

Ordered $120 holster/belt. Sucked me into site with "FREE VALUE SHIPPING," okay sounds good. Yes, I could have paid $9 and had it truly shipped with tracking, BUT I choose the free option - and boy do I regret it! I could have driven from Atlanta to Northbrook, IL, for all the time I have spent trying to locate my US MAIL shipment!

Ordered a rifle scope which was shown to be in stock, would ship in 3-10 days. Waited 3 weeks, contacted them and they said scope was backordered, and would be in stock in 2-3 weeks. Contacted them again asking why they lied about being in stock and got their typical scripted response about unseen delays, blah, blah, blah. This experience brought back memories of same thing happening with them years ago. They have not changed, bold faced liars, sham business, frauds, etc, etc. Avoid at all costs. I did cancel my order.

I bought a microscope for a local charity x-mas event that they showed in stock. I chose expedited shipping to get it in time for the event. A day and a half later, they send me an e-mail that it will be shipped in 22-33 days. I sure hope that the OpticsPlanet managers' Christmas will get as much screwed up as the little 12 year old that was supposed to get this microscope. Too late to order it elsewhere.

I had ordered a reflex sight for my pistol. When on the phone with customer service, I had asked several times if the mount would fit my pistol. The customer service rep reassured me that it would indeed fit my pistol. I was suppose to receive 2 day shipping and it took over a week to arrive. Upon arrival, I attempted to mount the sight on my pistol, only to find that it does not fit. I immediately called customer service to inquire about why I was told it would fit yet it does not. The customer service rep had no answer and transfered me to her supervisor. The supervisor, named Christopher, told me that it wasn't their fault that I had ordered the wrong mount and that their customer service reps aren't responsible to know the products that they sell, and that it is the customers sole responsibility to know the items that they are ordering.

I ordered a Lightforce light. Waited over a month. They forgot. Then sent one with gator clips even though it states on receipt for cigarette plug. They will not contact you unless you contact them. They make you run around to send the item back. Buy off another company. Not worth the aggravation. All liars.

I was encouraged to finally buy 2 riflescopes I had in my Wishlist because of an in house coupon that offered a 10% discount on all items. I was in the checkout stage, coupon entered, but noticed that only a $10 discount was effected. I did not continue with the order and wrote a note to their help desk that I was using a coupon well within its valid date. They never acknowledged my complaint but instead offered a new coupon with a 5% discount. This time it seems to calculate a 5% discount but I decided not to complete the order because of the principle behind the trickery.

Placed an order on 8/15/15, said in stock. Then it went to will be in stock in 23-32 days, then to will be fulfilled by Sept 9th, then to Sept 27th, then to 10/1, and now I was told 10/25. This company is a joke, employees will lie through their teeth (if they have any) and tell you what you want to hear. Talked to a supervisor who assured me he would call me back with a definitive date. No response so I called back and left a message. ** didn't have the balls to call me but emailed me. Said he gave me an additional 5% off and would ship when the units arrived. I'd rather pay full retail than deal with these crooks any day. Save your time and money, order from a reputable company.

Hi there. I ordered 2 bags at the start of May 2015 with Opticsplanet.com. One was supposed to be ready for shipment after 7 days, the other one estimated to ship within 14-23 days. Because I did NOT receive any updates from Opticsplanet.com on my order status, I had to proactively chase my order status multiple times. Apparently one of the items was on backorder with the manufacturer, which had an ETA of 22 August 2015. This is now over 1 week ago - and again no info from Opticsplanet.com. I have to chase the status. I have complaint to their Facebook page and my comments got deleted. This is probably one of the worst customer service experiences I ever had. I am awaiting another reply or will ask for a refund. This is a bit disappointing as I will lose money because I am an international customer. Thanks.

I ordered a mount that was "in stock". Paid 17.00 for extra shipping. A week later no mount. My cc was charged. I called..they said it should be there soon and was backordered. 2 weeks later nothing. Seems like they label everything "in stock" to get your $, charge you, then really never have the item. This is shady because most people will wait and they know this. It's better to piss people off and get paid than have them go to another website. It's hard to believe they are affiliated with Amazon also.

45 minutes later I find out from my daughter that she needs 9 not 8, I call and spoke with the lady in charge just to change the boots size. She start talking this and that, I said "maybe should I cancel this order and do different order for size 9." She said "no I will send email to the people and they will switch boots tomorrow afternoon." She send me an email stating that she was not able to change size that I will receive number 8 boots. I said, "that is just idiotic thing that now I have to lose time." They are going to lose time and money for what? Somebody is just is not good for any kind of job.

Placed an order for a scope for the crossbow on July 4. Knowing it was a holiday I figured it would not be shipped until the following Monday, fine. I get a tracking number for the scope on July 7, fine. Looked up on USPS site to track - "expected deliver date: July 25", fine. Season does not start till the 10th of August. Since I am in Alaska, I knew it would take longer so waiting 2 1/2 weeks was ok.

After they sat on my order for 4 days their website still said my order was pending just like it had all along. I used their email service to cancel my order and received no response. A couple of hours later I called to cancel the order. Toni said my order had shipped. I told her their website said it was still pending. "Well, um, uh, I can try to recall it" she said. I told her to do it because I had already canceled the order and I would not accept it if it was delivered. She was very rude through the whole conversation.

This company apparently is incapable of processing orders. After three contacts with their customer service office my online order continued to be held up while they made small incidental charges to my account without my authorization. It is a crime to make any unauthorized charges to an account.

Avoid this company like the plague! False advertising, won't honor their own written policies. Customer service staff is rude, apathetic, and incompetent! Will never order from them again.

Two separate orders. Each arrived over 6 weeks late. Some items were damaged. Ended up that all the items did not fit/match the product they were supposed to fit to. Now the company refuses to accept the items back for a return/exchange. WORST ONLINE SHOPPING EXPERIENCE OF MY LIFE.

Admittedly, initially I misunderstood one customer service person (CSP). That was my fault. The last order, and I can't stress "the LAST order" adequately, was a stinking nightmare. An order hold for purpose(s) not made clear initiated the "mess". Very well, delete the problem item (battery!). That was done and I was given a new ship date. Nope, not shipped on that date.

Customer service sucks **! Needed 12 lights, they had 4 in stock and could get the rest. I ordered the 4 and paid a lot for 2 day shipping. I told all of this to my customer. In two days 1 light showed up. When I called they said "Oops, he must have misunderstood". I can't imagine how. Our conversation was extremely clear, "I need 12, send me 4 and order the others." My customer is expecting lights, I tell the CSR who says she'll send me the three they still have in stock, and they want another $40 to expedite them. All 4 would fit in the box. The one came in and the total weight of 4 is less than a pound. Now I'm paying $80 to ship $60 worth of lights. I'm not happy but I have to provide them having told the customer they would be there based on the first dumbass I ordered them from. The other 8 are ordered from the supplier and paid for, I'm told the supplier has them in stock. They don't ship out from the supplier for over two weeks.

I ordered products as gifts for groomsmen (6 different Boker knives). The order was placed over the phone. The individual never said anything about there being a delay in shipment. Weeks later I did not have the items and checked the order status on their website, it said "waiting for items". I called for an update and was put on hold for 15 minutes just to be told there was nothing they could do and no update they could give me. It has now been 34 days since I placed my order and paid and I called again today and was now told the next shipment would be in during the first week in May (another two weeks). Not more than 2 hours later I received an email from them saying that my order was cancelled because the items are no longer available! I called to see what is going on and was again put on hold and no one ever came back on to talk to me!

I ordered an EoTech G33 magnifier from this company. After I order more expensive items from this company before. When I called by phone and placed the order. I called the following day to find out from the agent that someone in their company placed a signature requirement on a two delivery. I did not authorize this. I explain to the agent to call UPS next day and remove this. I called the following day after 1:15 and spoke to ** and explained on this because the delivery was on that same day and by the time the UPS driver delivered the package I would not be home because I normally get home after 7:30 and I leave home early in the morning.

I bought a $500+ optic from opticsplanet. When I received it the wind age dials were opposite. For example if I wanted to move the reticle to the left I would move the dial to the right (I didn't to check the elevation). The optic came with a polarizing lens that prevents reticle washout. This lens is suppose to thread on the optic but it doesn't thread on at all. I even tried with pliers but that didn't work and I ended up scratching the paint on the polarizing lens.

On 4/1 I get an email saying my order is not being processed because I have to "verify" my credit card? Is this an "April Fool's" joke? A Phishing email? A mistake? I send a response that they have all of my information and why are they wanting to make an additional charge to my card, and then require me to notify them of the amount of that charge, to verify that it's really me and my card (Like I was setting up a paypal account or something), OR change the payment to PayPal.

I bought digital camera online to send to my friend in US. My credit card was charged immediately and order was confirmed. However after 2 days order was cancelled without any notice. I contacted them by e-mail and got answer that they suspected fraud. Okay, where is my money? "My apologies, our processing team forgot to void the payment when cancelling the order. I have voided that payment. You should see that reflected within 1-2 business days. I apologize for the inconvenience." Still no money returned. Filed complaint with the credit card already. It really feels like a fraud on their part.

I had ordered a rubber scope cover, black colored. When the item arrived it was dark earth color. I have the order summary showing I had ordered it in black. The company rep. I spoke with said I must have ordered it in dark earth because that's what was sent, and said I faked their sales receipt to show that I ordered it in black. I wasn't asking for a refund. I just wanted them to swap it for the cost of shipping. They said it was my fault and was very rude about refusing to pay for shipping. I had spent thousands of dollars with their company and for them to treat me like a liar is insulting. I have paid more at other sites for the same item instead or giving them my business again, and have told others about my experience.

I am satisfied with OpticsPlanet's efforts in response to this situation, and that they confirm the lifetime warranty will be honored. Since the unit appears to be functioning with no issues the fact that package was opened and not sealed is not as critical a factor.

I have had an absolute nightmare in dealing with Optics Planet over the past few months. I will try to explain what I have been through as brief as possible. On 11/14 I purchased a Armasight Vulcan nightvision scope from your online store for $3,873.27. About a week and a half passed and I still did not receive the sight so I tracked the order online with the tracking number and it showed to have been delivered by the USPS, and who in their right mind uses the USPS for deliveries, of this value anyway?

I ordered flight gloves early December needing them as a gift. 3 wks later I had received no responses to inquiries so finally called. Out of Stock. However, NEVER mentioned on site. Mid Jan & only auto replies to emails & still no gloves.

A previously reliable company, that is now looking highly suspect. I ordered a specific Ultradot scope. There was a very long delay for them to confirm it had been sent, even though their website indicated the item was in stock. They sent me a very inferior glass optics scope which very suspiciously comes out to the same amount as the scope ordered. I could not help but wonder whether this might be a delaying tactic for something they still do not have in stock or whether they thought I might accept a totally inferior product instead?? I have contacted them several times and received a msg. saying that once they received the returned Vortex scope, there would still be a 2 week delay while they processed the order. I tried calling them to cancel the order so I could order it from another company but got the run-around. I don't think I will order anything more from them (even if it costs more elsewhere) and after reading other reviews of company, I can't recommend others to do business with them.

I ordered a lineman's coat for my son for Christmas. When I received the box it was empty except for the sales slip. I paid $140 for this coat for a present and did not receive. Customer service is a joke and the people are not helpful at all. They did not want to help me through this process, just kept saying we are investigating. In the meantime, no Christmas present for my son and I am out $140. I WILL NEVER ORDER FROM THESE CLOWNS AGAIN. COMPLETE WASTE OF MY TIME.

Called OpticsPlanet in 2013 to get technical information on the right mount for a Winchester pre-1964. Was advised to buy a specific model of Weaver mounts and rings. The mount does not fit. Was told they would resolve it but I should call Weaver. Exchanged a number of phone calls with Weaver and several more emails with OpticsPlanet. All assured me the issue would be resolved. More email exchanges were made in 2014 and I was assured the issue would be resolved. Now OpticsPlanet says "We... cannot be liable for what a factory produces." After 1 and 1/2 years it seems they are running from responsibility for the recommendation that they made and the item they sold. I am stuck with the wrong item and they don't seem to care. Plus they have not fixed their chart which still specify this same incorrect product --- other customers beware!

Ordered items and paid for 3-5 day shipping. After the 5th day, I was growing a little concerned so I called customer service the morning of the 6th day. I had already been at work, for an hour (let me preface with, I work for a company who has a customer service department as well... they get here at 6am) so at 8:30 am I'm finally on the phone with CS after being on hold for nearly 10 minutes, who seem perturbed I had called, tell me that my order was not received by the supplier. Since I paid for expedited shipping I ask for those charges to be taken off. After being put on hold for 17 minutes, I was told that the lady who was in charge of refunds had just gotten in to work, so 9 am and an integral part of the customer service department was strolling in. I was told she would have to take a look at the request and get back with me. I should have researched this company before I ordered. I have seen nothing but extremely bad reviews.

I ordered prescription AO sunglasses, polarized grey. I paid extra for polarization and were delivered non-polarized. They did not refund the extra charge, asking a photo proof, which I provided. Now asking for an expertise by a professional. Well, no solution. They are just going around the problem. Don't buy from those people.

I ordered a pair of prescription sunglasses from OpticsPlanet in March of this year. I received them and the prescription lens were good, I could see perfectly and my prescription is a tough one. The only problem was that one of the hinges was broken on the glasses. I sent them back and they promised me a quick turnaround. I didn't receive them until April 23, today, and they were the same frames!! The same broken hinge, and there was a small scratch on the underside of the left earpiece, just like the other ones (I didn't mind that but did note it on the original receipt of the frames).

Scammers. They false advertise new products but sell you the last season cheaper model. They sent us an open box/used or returned product which was missing parts and when contacted, they erased the product page and claimed that it's not open box and that they have no idea why would I think that (IT HAD MISSING PARTS AND THE BOX WAS OPEN!). Just don't buy form these creeps. They will play dumb because they are...

Is one of those companies that buys overstocked products from the manufacturers or distributors (they are always open box or refurbish items) and they sell them as 100% NEW without mentioned you that they are refurbish, demos, returns, used, etc. For sure the majority of the buyers are cheated and if you noticed about the scam, anyway you were already cheated!!! Because they only offer you a miserable discount to compensate their deception and if you don't agree they ask you to return the product. Also, even though in their return policy you will receive your refund in 10 business day after receiving the item, the reality is that you will receive your money back in a month like other customer reviews stated in another sites.

I ordered an expensive telescope from Optics Planet in mid December 13. I did not hear back from them for a while. Then recently I got a partial shipment. There was a 10% discount on items in stock which they applied. Yet 3 weeks later I did not get the scope. They say that the manufacture did not give them any yet. That certainly is a contradiction. I am now reading these other posts. I did not order thru Amazon portal as others have done apparently. I wonder why Amazon doesn't boot them.

Bought a bushnell scope on Ebay from optics planet. When I received the scope it was in a bushnell box. I opened the box, removed the scope and put it on my dresser; not expecting any problems, I threw the box away. About a month later I mounted the scope and found it to be defective, and a cheap counterfeit scope. I contacted optics planet, and was told they wanted pictures before they would authorize return postage. I complied and did what they asked and sent the scope back. Now they say I sent them a cheap counterfeit scope and kept the bushnell as to receive a free scope from receiving a refund. I want my money back and a written apology from them for calling me a liar and a thief.

I wrote this email to the company, and all I received was a "thank you for your feedback". Let me just say that this is by far the worst online experience I have ever had (and I am a frequent online purchaser and have been for many years). Horrible, horrible customer service. I placed an order, three weeks passed and nothing. I check in and it states that the order is pending. I call your company and am told that you are moving and the orders are backed up and it will be shipped out right away. I check in a week later and the order status states that it is moved to a new order.

Over a month ago, I placed an order for 1 pr tactical gloves in large and Zeiss bag. They shipped after two weeks the gloves in med not large, so I returned them via FedEx at my cost of $8.44, only to receive a second order exactly as the first two more weeks later. I called and told them they were again en route because the order was again wrong. This time I told them to credit my account the $37.90 for the order. This was two weeks ago. They said that because the mess they made of it, they would ship the gloves free and credit my account, neither of which has yet to be done. They also stated they could refund the two return shipping costs because they issued a UPS label for the second shipment, but the items had already been returned before the label issuance and I told them so many times.

I never dealt with such idiots in my life, and their return system is the most moronic and inept system for returned merchandise that I have ever seen. They do what they want to do and not what you tell them to do. I am telling anyone that is going to Optics Planet to stay away from them morons at all costs.

I ordered this rifle (Remington 597) scope rail to mount my granddaughter’s scope on her rifle for Christmas (present). It was ordered on Nov. 26, 2012. As of today (Dec. 27, 2012), I have not received it and it still has not been shipped as of yet. I would not recommend ordering anything from this company, if you expect to get it at a certain time. They will keep telling you will get it, but trust me, don't count on it. They should not be selling products if they don't have it or it's not in stock. Hope anyone out there has better luck than me. I'm still trying to get my product from them, but will probably cancel and try to reorder from someone else.

I placed an order back on July 5. About $85 worth of stuff. I was told that two items (a scope and a rifle case) were not in stock and had to be ordered from the manufacturer. And every two weeks or so, I would have to contact customer support (they certainly didn't make an effort to update me on the status) and they would tell me that it would be another two weeks before the products arrived.

I purchased a Garmin GDB 55 at Amazon.com from Optics Planet for $43.99 plus $5.60 for shipping. Money was paid on August 21. On September 1, Optics Planet cancelled the delivery and the scheduled delivery date. When contacted for an explanation of the cancellation, Optics Planet said they made a mistake and the product could be delivered for a price of $106. When I objected, the price was lowered again to $89.