OpticsPlanet.com Reviews

I ordered my magpul ms4 sling on a Monday and received it the following Saturday. They sent order confirmation within an hour or so and a tracking number the next day. The package was boxed professionally with bubble wrap and a coupon for future order. Product was as expected and in perfect condition. I have read a lot of bad reviews about this company after I made the order and was worried, but as far as my experience goes I have no problem using them again if needed.

I placed an order for a Team Wendy Helmet and Wilcox G24 mount and J Arm for my Pvs-14 night vision on September 16th 2020. All items showed in stock with large quantities. Optics Planet charged my credit card immediately. It took until September 21st to show “Order being fulfilled”. I called and checked on the order status on September 23rd.

I'm reviewing because of the work I've put in to receive a full refund from Optics Planet. I ordered the product 2nd day delivery from OP on Aug. 28 ($64.02) and I received it Sept. 3 late afternoon (6 days later/4 working days later). I could have it shipped to me FREE SHIPPING but I had a schedule to meet. I had lined up installation on my boat 100-150 miles from home and lined up getting my boat there (Sept. 1 or 2) for installation and it could not happen. Optics Planet refunded me $1066.41 on Sept. 22; I returned Sept. 3, sent 3 email/messages and called 4 times.... I paid out $1134.75. OP kept $64.02. I paid to ship the product in 2 days and they kept $4.32 sales tax. I want my money back for a product that did not get here in time! OP can work the shipping out with UPS... OP took my money. That taxes... They refunded most of that too but not all. Unless Optics Planet refunds me soon...I'll give them poor reviews I find everywhere.

During the middle of a pandemic or shortage, you would think businesses would find it in their heart to try and help their customers as much as possible. Unfortunately OpticsPlanet is not one of those companies. On multiple occasions they have listed items as in stock or estimated to ship within a week, only to change the time of their shipping to months on end right before the item is scheduled to ship. This is not even specific only to the current 2020 pandemic, this has been their practice for years on end. I have personally been on the phone with one of their employees discussing a product delivery time and the item shows in stock but the person on the other end of the line says they have no idea when the product will be available.

I ordered a $600 optic on September 6th. The website says will ship 2-3 days. The UPS tracking numbers I was given both show no movement through today 9/21/20. You cannot get a human to answer the phone. Email is a waste of time and you cannot cancel the order once you get a tracking number. The website says 2-3 weeks processing any return. I suggest you avoid this company. They are not honest and you cannot depend on anything they say. I regret not reading the reviews before buying from them. It will not happen again.

We ordered this product and were excited to see it quickly arrive. That excitement quickly faded however, once we opened the package. It had obviously been previously used and came with neither the instructions nor the tools for installment. We now have to go out and purchase separate specialty tools to ever get a chance to use the product ourselves.

I am not one that complains a lot especially during this time of a national pandemic. However, I do not want others to experience what I’ve experienced. I have been waiting for two orders to ship for over 10 days now. For one order, all the items are in stock (supposedly) but they still have not shipped. I have tried repeatedly to get an update through email and phone and have received no response. After you wait on hold for about 5 minutes, an automated message comes up and you are disconnected. I finally just cancelled the second order because I was not going to receive it by my hunting trip this weekend.

I ordered a Franklin Armory binary trigger from them a month before release. First they never said pre-order but I knew the company hadn't released it yet. So through the process of submitting the order, I see it says it's expected to ship about. A month out which is about a week after the manufacturer released their product on their site. Sounds right. The $300 item was $30 cheaper on OP and I got to use a 7% off code.

It's really very simple. The website shows items as in stock, so you purchase them, they charge your card, and then they email you 30 minutes to an hour later showing the item(s) you just purchased are not in stock, and that you'll have to wait weeks for processing. Right below this, they give you a link to cancel your order. This allows them to hold your money for days on end while you wait for a refund on items they never had in the first place. Meanwhile, they're doing this to thousands of people all over the country, making a killing on the interest alone. Scam artists.

Sent me the wrong product so I returned it. Then they received it. I started asking about my refund and they just stopped responding. When you call him it says they’re not responding to voicemails and they let you stay on hold for about 15 minutes then it just says, "Sorry we don’t have time to take your call. Just leave a message."

This is not a site for the weak of heart! I ordered 2 items, both in stock at that time. After I ordered they discontinued 1 of the items and did not make any attempt to notify me. Only after multiple calls and e-mails did I get a response. Do NOT use their site!

I placed 2 separate orders on the same day. I got an automated response after my first order saying it was being prepared for shipping and they would send tracking info soon. Second order the automated response said “sorry this item is not currently in stock and won’t be available until the end of the month”. They took the money for the first order out of my account immediately and left the money for the second in a processing state because the item wasn’t in stock. I canceled the one that they didn’t have available and never got charged. But the one I was supposed to get tracking info for is in limbo. No response by email except for automated responses that say they can’t respond to emails or calls and won’t call anyone back. It won’t let me cancel my order.

I was taken to Optics Planet by watching a few YouTube videos. I guess I should have read the reviews first. Went online and found what I wanted, everything was in stock. Added to my basket, checked out and paid. Money was taken from my bank the following day. Order was placed on a Thursday afternoon AND I payed for expedited shipping. Waited 24 hours with no update, figured they wouldn’t process or ship anything on a Saturday or Sunday so waited Monday and still nothing. Tuesday afternoon I finally got online to find a customer service number to call only to be waiting on hold for a little over 30 mins and then the automated person basically said due to high call volumes we cannot take your call and to leave a message. Left a message and waited for a return phone call, Wed nothing and no update, Thursday nothing and no update....

Wish I could give zero stars. I placed an order recently. Showed in stock and was allowed to put in cart and place order with no sign of being on backorder. After taking my money I got an email my order will be 2 months before they get the item. I cancelled the order and I paid unfortunately with a gift card and they are refusing to give me a refund. They will not respond to my emails and one of the emails they sent when they told me the item was on backorder said they do not take phone calls or messages. I am so mad they apparently intend to keep my money since it was paid with a gift card. Apparently I will have to get an attorney involved to try and get my money back since they refuse to respond. It's ridiculous. This company is a complete fraud, deceptive and dishonest in my opinion.

I’ve ordered several items from Optics Planet in the past 4 months and again on 7/29/20 and it’s already shipped out on 7/31/20. I’ve read a lot of bad review about them not shipping timely but they had 9 left in stock when I ordered and everything went smooth. Granted I pay for the step above free shipping which every website I’ve used and tried shipping the value way takes forever these days so don’t mind spending extra for the peace of mind. Unless something changes Seems as good experience as any. Not sure if all the bad reviews is from non online shopping people or just grumpy people in general.

Charge showed up on credit card account from this company. Never able to contact them to find out what it was for. They finally sent information to the credit card company weeks after I opened a dispute. Not an item that I purchased and the person's name associated with the order is not anyone that I know.

Still no refund on 2 items returned 7/28. I provided tracking and I used their RMA label they provide that owe me close to $200. Do yourself a favor & buy somewhere else. Not a credible company, I have taken it up with my credit card company.

OpticsPlanet sells items they do not have in stock. Two orders in a row of a few items each, 1 item is not in stock and I'll get it weeks/months later but we're still shipping the rest of the stuff you want. This forces me to have to write customer service to cancel the item on back order (good luck, one item required 3 emails and a week before finally getting it canceled) and then go find it somewhere else. This company has been doing this for years and they defend it by saying, "Oh there's a check availability link you can click to make sure we have it." Look, if you don't have it, don't let me put it in my cart and buy it - like practically every other site on the internet. It's not a defensible practice.

Placed an order recently. Showed in stock and was allowed to put in cart and place order w/ no sign of backdate shipping. After taking my $ I got an email my order will be 2 months before they get the item. This company is a complete scam.

I ordered the Lee Progressive Press. Apparently, some things are necessary to know when setting up the press. I recently went to Youtube to learn more about what I need to do to have this equipment run smoothly. With that said: it's important to look over the press to make certain there are no manufacturer's defects. The press that I ordered came with a minor flaw in the casting that actually damaged the flipper. The flipper times the slide which pushes and retracts, rotating the shell indexer. At the top of the stroke there is a sizable amount flashing (or sharp burr) on a bumper. The bumper nudges the flipper forward for the opposite side of the flipper to ride the track on the way down. The damaging effect of the flashing scored the flipper, which positioned it too far into the track. As the ram came down the flipper scored up the track. The scoring damaged the flipper and track.

I ordered a Mossberg Tacstar side saddle about 4 days ago and unfortunately, I haven't received any updates. The website still says item being fulfilled, and customer service doesn't answer. At this point I just want my money back.

UPDATED 08/15/2020: Optics planet held up to their word and commitment even through delays.. wrote a previous review where I was worried but no more! Awesome OpticsPlanet.com. My unit came earlier than stated so place another order!

I have been having problems with my orders and the customer service is second to none. I have been getting outstanding customer service from Optics Planet and would recommend them for future purchases.

This review is strictly for their online customer service, I place a order that was canceled by Optics Planet a day later, and I have spent the last week trying to find out why the order was cancelled, all responses from them are generic and when I get a personal response they totally ignore the fact that they cancelled my order and my question of why, then I am told to email other departments to find out why my order was cancelled, I understand that things are crazy right now but that does not justify poor customer service and giving customers a runaround.

I ordered boots from Optics Planet and it auto populated the WRONG size of boots, something that I did not realize until the final invoice printed. Within moments of the transaction processing, I requested a cancellation of the order. I didn't get a response for an extended period of time, and by the time I did, they claimed it was too late because the product had already shipped. Thereafter, I requested an RMA number no less than 7 times, and never was provided it, nor does their website nor app allow it. Now, I am stuck with the wrong size boots. I buy thousands of dollars of outdoor products every single year from dozens of websites, and this is the single WORST service, WORST interface of any that I have ever dealt with. I wouldn't accept free gear from them, it is such garbage service and interface.

I placed an order back in early July for a red dot sight. I got it, it was damaged it looked like it was a return and that they reshipped out to Me. I called them to get it exchanged everything went through no problem. I got an email verification that the return was received and processed no problem. I received the new item and thats where the quality stopped.

They need to vet the their Vendors better. I paid extra for quick turnaround and 90 days later I'm still waiting on parts to finish my 80%. If they would have been upfront I would be shooting my gun by now.

I've been lucky in my past orders with OpticsPlanet.com until today..... box arrives and there is a partial order. The most expensive item is not in the box and we've all read on how hard it is to get in contact with this company. While we wade through this mess, I'm stuck unable to complete a project on-time as I don't want to order from another company while this one is pending. I'll give them 24 hours as this is how long they said it will take to respond then I will file a dispute with my bank which will be happy to back charge and refund my money. How do you stay in business always chasing your tail? If by some chance they resolve this issue, I will repost and give credit where credit is due.

This was my first order with Optics Planet. I was confused after ordering when I was asked to verify my payment by confirming an additional charge with my bank. But, I went with it, whatever, right? Well I waited on them for a few days to charge this small amount to my card so I could verify it for them. After days of waiting, and multiple attempts of trying to email/chat, I couldn’t get anyone to respond. I then decided to figure out Optics Planet email format, which is “firstname.lastname@opticsplanet.com”.

I purchased this kit (new, not used) from OPTICS PLANET. Upon arrival and inspection, I found multiple parts missing. I contacted OPTICS PLANET to let them know parts were missing. At first they said, "Sure no problem. We'll get those out to you..." A few days later I got an email from them telling me how sorry they were but I would have to sort this out myself with Lee who makes the kit..? OPTICS PLANET SUCKS. Do not shop there. Total hassle.

I was online searching for a pistol magazine for a Beretta 85 Cheetah. Everyone was sold out, including Beretta. Optics Planet is the only place advertising “In Stock”. I assumed it was because their price was higher than every other price I saw. Supply vs. Demand, right? I was willing to pay extra because I wanted it. I placed the order. Then, I received confirmation stating my order was being processed. Later I received another email with an update letting me know I would receive my purchase in 6-10 months because they were waiting to receive the item. I understand many companies are simply retailers selling items they never touch. They shouldn’t list anything as “In Stock” that’s not available. I placed this order over a month ago and they still have the item listed as “In Stock”.

Last July 3th I purchased a pair of binoculars at OpticsPlanet.com. I chose this retailer because years ago I (uneventfully) bought another pair there, and the price was average. Today, july 28, the parcel is somewhere “in transit” in the USPS network. That’s the only information you get from OP or USPS. No news about parcel location or estimated date of arrival. The last “in transit” update was on july 20, and according to OP policy, I’ll have to wait 20 more business days from that date, for them to start looking at the issue. That will be around mid August.

Early this month I ordered a product from OP. I didn't receive the shipment, USPS basically said it was lost at their distro center. I've since attempted contact with OP and after a week now, no response from them.

Bought from Optics Planet and the item was mangled in shipping and lost important parts to the item and been waiting for weeks for a response on Missing parts And this is what I got: "Thank you for contacting us regarding the missing accessories from your order. Unfortunately, the manufacturer of your item has advised us that we cannot work on the behalf of our customers when it comes to product questions or concerns. To eliminate additional contacts and confusion from multiple sources, they have requested that you contact them directly so that they can better assist you. We have provided their contact information below, for your convenience:..."

I ordered an Aero Precision Complete Upper, a bolt carrier group, and a charging handle. The items showed in stock at time of order. Complete upper was on sale at the time. This order was placed in March 2020. The complete upper has been on backorder ever since. I inquired about order several times and was offered partial shipment on bolt carrier and charging handle. I asked them to wait and send complete order. Another month went by and I received the charging handle and bolt carrier group as a partial order and no complete Aero Precision Upper. I ordered the same barrel and received it on another build. I think they are dragging their feet and don't want to honor the original sale price. This may have been a bait and switch tactic to get me to buy the charging handle and bolt carrier group. I keep getting projected shipping dates but it never ships. I am inquiring with the Illinois Consumer Complaint Division about these sales tactics.

Over promise, UNDER deliver and you can't speak to someone. Can't leave a message, emails take DAYS to answer so there is no dialogue. Feels VERY shady, Canceled my order after a month of this waiting and very little contact game.

I ordered an in stock sight 10 days ago and have yet to receive a tracking number. Customer service is impossible to reach and they don’t respond to emails instead ignore what you say and send you a generic response 4 days later. They took my money and will not give it back. Next step is a fraud claim with my bank.

This store may have a very large selection but let me tell you their customer service and shipping is trash. Order something that is supposed to be 1 day shipping and a week later it hasn’t even shipped. I will never shop this store again or will I recommend it. STAY AWAY!!!!

I ordered a few products from them that were labeled At least 3 in stock. I could have opted for free shipping but I paid for 3 day shipping. I receive an email On the third business day stating that one of my products that they had 3 of isn't coming and that’s all. I tried to call, left emails, as well as check my email all week. I have received several emails/day but none that have to do with my orders progress. Here we are 7 days later I receive 75 percent of my order and do not see why I didn’t spend my money elsewhere.

When I order something online, I only order what is in stock, ever. OpticsPlanet didn’t divulge that one of the 4 items I ordered was out of stock, but they charged my checking account for the order. Then after 3 weeks I don’t see my items. I check with the site, don’t see my order. I have to “import” my order, thank goodness I had the order number. OP finally lets me see my order status and I find that in those 3 weeks, all the other items also sold out. So now I’m looking at a possible shipping date toward the end of August when I ordered 2nd week of June. I received no word from OP regarding the order/back order and no reply from them when I sent word to clarify.

This review is based on my current experience, order was placed on July 2, 2020. I ordered a pair of "IN STOCK" Chaco sandals. On July 7, 2020 I received an email that said "Sorry, We're a Little Behind." I haven’t had any shipping issues with Amazon, eBay, Mercari or other online stores due to the Virus so WHY is OpticsPlanet having problems?

Bought a binary trigger from them without double checking gun filament. Thought nothing of it. Returned in original packaging unused expecting of course restocking demand shipping charge credit towards right part but nope. Ate 450 bucks.

I am now over 40 days out of my money trying to receive the red dot sight I ordered. It has been shipping for over 15 days all over the place with the cheapest form known to man they used to ship the product. Do not even try to call them. They do not care. I do not recommend them and I definitely would not buy from him even if it were cheaper. If you don’t get your product it’s not cheaper.

Talk about incompetence. I paid for 2 day shipping just to receive an email that my item (10 in stock online) were actually out of stock and it would be 19-28 days before they get it. Buy anywhere else.

I have purchased several high value items from Optics Planet in the past and whilst not the fastest shopper it has been “acceptable”. This appears to have changed. I purchased a cellular trail camera and they just went dark. More disturbing is they play the game of issuing a shipping number but nothing is ever Given to the shipper so nothing can be tracked. Contacting customer support has been equally disappointing. I no longer recommend this company. It’s not a good deal if you can save a few dollars but don’t get your product. There are now other companies out there that are offering just as good (and is some cases better) pricing and much better customer service and shipping. OpticsPlanet is failing fast right now. Not Good enough.

I have purchase a optic great brand but defective, I request a RMA, but I notice the long delay in receive the replacement, so I request a cancellation and a refund. Is being over a month and no money back. They only send electronic answers with telling me will take up to 3 weeks to refund my money, it is over 6 weeks... I have no confidence in this business, I am going to small claim court, I have no other avenue to get my money back.

Optics Planet resolved every issue I had with my orders and refund. I may have been a little angry when I reviewed them but if you don’t have or can’t get an item for several months I would just mark it out of stock. I most likely will shop at Opticsplanet again. They do have competitive prices. Semper Fidelis.

I had a problem with the company not responding to phone calls. I had ordered an item that was on back order and I had not known that when ordering. After emailing I got an apologetic email and the Company issued a refund. I understand things are more difficult with COVID 19.

I purchased a "new" Mossberg gun barrel from OpticsPlanet on 12/1/2019 to give my son for Christmas. Delivery kept getting pushed back and 5 months later it now passed my son's birthday. Finally, over 6 months later in June 2020 they notified me that it was in-stock. The payment process was rather sketchy and it took a few emails back and forth until we were able to get it squared away. I put that bad experience behind me, but came upon another yesterday when I took it out of the box and noticed there were areas where it looked like the gun had been repainted and other spots where it was down to bare metal. After further review it also appeared that a few rounds were fired through the barrel which was never cleaned.

After emailing three times, they stated the back ordered item was going to be delivered in a month, then after a week of wasting my time, they tell me it's going to take 6 to 10 months to ship. They put my money on hold. They just want your money without having the product which I was fortunately able to order through the manufacturer and have it shipped out faster, the company is a big circus.

My order was immediately put on hold with a message that they will contact me possibly to verify financial information. I paid a lot of money to have the order expedited so when nothing came three days later I contacted customer service chat. He quickly said the order was being held to confirm that there are no legal considerations shipping to my location (Indiana? OK!).

My biggest issue with this website is how misleading it can be in terms of shipping and product availability. Rather than just stating that an item is on backorder and the ship date is unknown, the site rather opts to provide dates with lots of grey area that wind up getting changed every week or so. My first specific example comes from my first order, when I put in an order for an Aero Precision mid length upper. Initially, the wait time was going to be at least a month to get it shipped. However, within the next week that date was changed 3 times all the way out to three months away from the original order date. I of course cancelled, and then put in an order for an Aero carbine upper (with supposedly better wait time) and the same thing happened. I then cancelled that too after finding the same thing on Primary Arms, where it was both in stock and was shipped within the next two days of my order being placed.

My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order. All I have received are two completely automated emails that give literally no information. I understand we are all busy and we are all dealing with this pandemic- but in-stock items don't take over a month to put in a box and ship. The worst part is- I can get no information on my order and also- can find absolutely no way to cancel my order now that it's placed. I have to file a claim with my bank to get this money back. Fair warning....

On Feb 25, 2020 I placed an order through Optics Planet (OP) (# **). On Feb 26, I received an e-mail telling me that my order was "on hold" pending payment verification. The e-mail described a ridiculous process to verify my payment which consisted of having my credit card charged with a small amount, calling my bank to confirm the charge amount, then verifying that amount through the OP customer service. On Feb 26, I called OP customer support to clarify the issue. I was on hold for 22 minutes before I was helped by customer service. She said that since I was a new customer, I had to go through the verification process. I explained that I had been a customer since 2002. When I placed this order I could not remember what my account password was so I created a new account for this order.

I have been watching a solar panel on OP web site, and when I finally wanted to order the item, the priced had changed, no big deal but as normal I went to the MFG website and the item was in stock for $40 less.. The OP price is $120.00 and the mfg site lists it at $84.00. Contacted Sales at OP, 3x before I even got a response from someone. Tiffany was the contact for OP, and her response was " The best price we can offer is $110.00. This pricing does not include any applicable sales tax or shipping fees." (cut and pasted from email)..

I purchased a barrel and optic off Optics Planet for my Glock about a month ago. I had heard some stories from friends essentially telling me "don't buy anything from Optics Planet unless you know for certain that the item is in stock, or you will never receive your items". I made triple sure that my barrel and optic were in stock and made the purchase.

Site says scope was in stock. 2 hours later I get an e-mail, new ship date 1 1/2 months. 1 1/2 months later not only did I not get my scope but no new shipment info. They won’t answer phone or e-mail. Terrible company. Won’t get my business.

They held on to partial order to wait for back ordered item to arrive so they can ship it all in one box. Refused requests to cancel and refund. Didn’t respond to inquiries. Prices are inflated. I would recommend shopping elsewhere.

They sold me an upper they didn't have in stock even though it was listed in stock online (I'm a fairly competent ar builder and I know how to navigate gun sales websites). Now I find out that they don't even know when the product will get to them and there is no way to contact customer service, they can only contact you. Don't buy from scummy places like this.

I ordered two items from Optics Planet in February. After the fact, it showed one item out of stock and backordered. I would've bought the item elsewhere if it was stated that it would be backordered, but it didn't until later. I figured no big deal, I'll get it soon enough. When I emailed them, I was told it would be in stock and shipped mid March. That came and went with nothing. I emailed again and got the BS about the pandemic causing delays, and it would be in mid April. Told them I understood, but once again, the item showed in stock when I ordered it. Mid April has come and gone with nothing, yet the item is for sale on their site with no mention of backorders. Emailed them and haven't heard back. I never had issues with them in the past, but looking at past reviews it appears the old "item is backordered" after the fact seems to be a common occurrence. I'll be going elsewhere for future purchases. Also filed a complaint with the BBB.

When I finally get my item I will never even open this company's website again, and I employ you to do the same. If you ask for customer service you will get a cookie cutter response no matter HOW Many TIMES you ask. Forget this company.

Ordered something that said it was in stock. Turns out it had no estimated availability so I tried to ask if they had something comparable to replace it. After no one answered me after a few days I canceled the item. A day or so later I thought it was crap the customer service ignored me about replacement for the item. So I went back and canceled the entire order. Now almost a month later this company decided to send out and change me for half the order that they actually did have. Almost a month later they over drafted my bank account for an order I canceled because of their lack of customer service. I canceled the order and didn't keep the funds in my account because I canceled it. Now I can't get the company to do anything about it. They act like this is my fault. There's literally nothing I can do except take a $100 loss from my bank and pay $192 for an item that I canceled. I would never use this company! Go to your local shop!!

Bought an expensive telescope mount said to be in stock. Got an invoice by email the next day that it was expected in 1-3 months. Got customer service on the phone after a very long wait the next business day and cancelled the order. Got an email later that week that it was in fact in stock. Got customer service on the phone after a very long wait (emails generate an automatic reply that it will take a week to respond to emails), confirmed that it was in stock and (stupidly) reordered the item from them instead of selecting a more reliable vendor.

They were good. Order items that were noted in stock and a week after the email stating expect shipping and tracking info....I get a trickle of emails telling me this item is now in stock and is being prepared for shipment. Going on two weeks now and my checking account keeps bouncing back and forth with charges and still no product in hand. I’ve ordered thing from their competition and received everything in 2-3 days. Email aren’t being responded to. No one is answers the phone. I’m to the point where I will have to go to the bank and file a claim. And change my card number that I’ve had for a lifetime. Sad this company has become a joke.

I recommend you look elsewhere for the gear you need. Optics Planet is a shady outfit with non-existent customer service. I placed an order for several items a few weeks ago. I spent hours researching the web to find a vendor that had items available and in stock. Every item I ordered was shown as "in stock, ready to ship". It turns out, that was a lie - I received a message the following day that every single item I ordered was on "backorder".

I ordered products and this sham outfit goes ghost. No tracking nothing. They say corona. The whole world has this problem. They are a take the cash and run company. It's been 3 weeks with no information about my shipment. Run from this worthless company.

I have made several purchases in the last few months. Based off my experience they offer a wonderful variety of merchandise in a user friendly and categorized fashion which was refreshing. Of the items I purchased there were a few required returns which was no fault of theirs. The return process was simple, fast and seamless. Areas where improvements can be made is in the areas of shipment times and false representation of what items are in stock. I search for items in stock and every order I have ended up having to wait because that item wasn't actually available. The items that are available take weeks to leave the warehouse. Great place to purchase if you have all the time in the world to wait for delivery. Other online retailers I have recently ordered through are delivering at a much better pace so at this time I am choosing to take most of my business elsewhere.

I ordered a camera in mid April. They said it would arrive in two weeks. It's passed its expected arrival time and I have no update on when it will show up. I contacted the company and they said the item will be back in stock sometime around mid May. Then I have to wait for them to ship it to me which can take another two weeks from what they told me. I ordered in April and I won't be receiving the item till mid June at the earliest. To add injury to insult when I requested a refund they sent me a return label that expires in 10 days. I don't have the time and won't have it for some time. I just want my money back.

I’ve been shopping at OpticsPlanet since 2016 and have been satisfied until recently. I realize with the Covid-19 shipping times are slower but there are other similar products websites that can get it to me in 3-4 days. My biggest complaint is OpticsPlanet saying the item is in stock when it really isn’t and will take 2 months to get it. I thought inventory was all computerized and didn’t have to be manually entered into the website to show sold out items.

I placed an order at OpticsPlanet.com on four "In Stock" items. The order was submitted on the 10th of March. On the 21st of March, I received an email stating that there is a delay in shipping. A few days later I contacted OpticsPlanet.com through Facebook Messenger. I was advised that my order was "scheduled to ship" on the 21st but they sent a shipping delay email. I had paid approximately $45 for expedited shipping for an event on the 16th, but the "expedited shipping" only applies to the actual shipping speed, not when the order will actually ship and they had no intention of shipping my order until 11 days later. It is now the 27th, My order never shipped and I am attempting to cancel my order and I'm being told that will take 3-6 weeks to process. At this point I'm forced to do a chargeback on my credit card. I will never buy from OpticsPlanet.com again.

My first three orders from Optics Planet were cancelled. The first online order was cancelled because my billing and delivery address didn't match. My second phone order was cancelled because the customer services rep did not explain the process I had go through to verify an order with a different billing and delivery address. The third time I tried place an order over the phone, the verification process was explained, but would not work because the customer service rep took down some of my info wrong. On my fourth attempt I demanded to speak to a manager. It took two additional phone call before I was able to speak to one and get my order placed. That was September 13, 2020. By then some of the price had gone up, and two items were out of stock. I was told they would be back in stock and ship in a few weeks.

Like many others, I regret not fully researching OpticsPlanet.com before ordering. I get that covid-19 has caused delays, but they have extended my estimated ship time twice now. Ordered an "in stock" item 10 days ago and status now says the "expected shipping date is May 5th".

Received my partial order. It was stated that it was a full order so I was missing parts of my order. I tried contacting via email multiple times. No response. Tried calling several times. The line is always busy and no one answers. I will be reporting this as fraudulent activity as they have stolen my money and I have not received my product. The worst company I have ever dealt with hands down online. Do not purchase from this company!

Made an order on the 3rd of this month April 2020. The orders I made were of in stock items.. none were back ordered, but as soon as the order was complete, the next day I got back order out of stock emails.. Well after many complaints and nasty emails a person called me back, and nothing got resolved. He lied and only 3 of 9 items are delivered as of yet, today a bit stock came today in an opened box, with the wrong stock in it, and the wrong color but the right box.. I called and called and called and left messages and more messages and even tried to call the supervisor's number I was given the week before and was disconnected..

I am writing this review on April 21st, I placed an order on April 3 for a shot gun stock, forend, forend removal tool and a 9mm magazine speed loader for a Springfield XD, all of these items were believed to be in stock when I ordered (due to no signs to say otherwise) only to find out five days later that the speed loader had no estimated time of arrival. After contacting them it was two weeks or more out before they could get one, I cancelled the speed loader with no issues, then less than a day later it said the same thing about the shotgun forend (please contact is for ETA). I am still waiting on any of my pieces to ship almost 3 weeks later. I’ve received numerous emails “Updating” my order all of which have been the exact same email with no change in status.

I ordered 2 small in stock items. A week later order still processing. I've contacted them several times with no response. Over order from 3 other suppliers and received all order with in 3-4 days. Optics Planet is taking your money, not shipping items, not responding, and blaming it on covid. Funny no other supplier is having their problems? Very bad company to deal with.

I placed an order for items which showed in stock. Once I had paid for them and added 17.10 in expedited shipping (3 to 5 days) I received an email with shipping times for items in stock that were 10 to 20 days out. When I emailed them they said they would refund the 17.10 and ship for free (was available when I purchased) and now could expect 5 to 10 days in transit once they shipped. Very deceptive clearing house for stuff they order from others once you place your order. Be aware of this website. I order a ton of parts from numerous other websites, Midway, Batches, 22mods for all etc. All with clear stock of items and super fast shipping. And I know you're saying, but Covid delays, I have been ordering from others with no delays. When you pay for 3 to 5 day shipping and they haven't shipped 5 days later. There is an issue.

I should have read these reviews before ordering. My first order showed different ship time frames but all in stock. I got a notice after showing two items in extended backorder, so I cancelled those items. Everything else said ships in 1 to 4 days so I am assuming that means in stock. I keep getting processing updates but now when I go to view status it says my order does not exist.

I will begin by saying I understand the current circumstances. So what I am here to complain about is not the slow shipping. What I am here to complain about is the way in which the slow shipping is being handled. I called Friday the 9th of April to ask if my order is being delayed. I asked this because their website says that you’ll get an email if your order is delayed and I didn’t get one. The gentleman (no name given) who answered politely let me know that the order was indeed delayed and even gave me a $10 credit for the trouble. That was nice. So that bumped this to 2 stars. The gentleman told me that the order would ship the next day (April 10th). Cool.

I ordered some "in stock" items on April 5th and paid for expedited shipping. Since that time my ship date has moved so far back that the gear I ordered (if I don't cancel) is going to arrive after I need it. I now see that some of the items that I ordered are now "out of stock" so I am getting worried that they won't be able to fulfill their already delayed ship date. It's amazing that other companies that I have ordered from had no problem shipping orders during this pandemic but OP is having such trouble.

I am fully aware that companies are experiencing disruptions in service due to the pandemic. I have ordered several shooting and optics related items from other online sellers and have received better and faster service than OP. I ordered an in stock item 2 weeks ago and the item has not shipped yet and OP customer service just tells me it is shipping soon after multiple emails. To make matters worse they have already billed my card for the order. I requested a refund but I have received no response. I think they probably drop ship a lot of orders direct from the manufacturer instead of stocking the items themselves and this causes delays. I am choosing not to use this online seller in the future.

First off, I am not affiliated with OpticsPlanet in ANY way, aside from recently being a first time customer. Though after stumbling upon these recent, ridiculous reviews, I felt compelled to write one myself. In my experience, my order was a rather smooth process. All items were shipped in a timely manner and arrived on time. One product I received I opted to return, and getting an R.M.A. was a simple process. I opted for store credit and easily printed out a shipping label that they provided for free for ground shipping through UPS.

I have ordered parts from 5 different distributors for a build, OpticsPlanet is the only one not to have even shipped, must less delivered. I get it, everyone is busy and overloaded during this pandemic. It's been 10 days, multiple 'Item shipping soon!' (often for the same order, over and over) emails, but nothing. I don't understand who's orders they're shipping, but it certainly isn't mine.

I ordered some parts, all stated they were in stock. Only to receive ten emails stating they’re all out of stock. Then after trying to refund my order their online services weren’t working, called multiple times and placed on hold for hours and then disconnected. Left voicemails, never called back. Then finally got a hold of someone and then the parts in stock still have not shipped after 5 business days. Everything is smaller than a can of soda and they cannot seem to ship my order. Canceling everything from them and widely recommend to everyone I know to avoid them at all cost. Dishonest, cannot ship on time, ultimately they do not care about you, but they’re fast to lie and take your money.

All the bad reviews are correct. They mislead shipping times. They state 1-3 businesses days to approve orders. Then wait for shipping. Why they take your money and fail to ship “in stock” items is beyond me. They have excuses about approval times, "Your order is being processed at the shipping warehouse, etc etc." Even look at the robotic responses on This ConsumerAffairs website. They are all the same over apologetic BS. This company is a perfect example of online clickbait selling. Hook you with “free 2 day shipping” then you have to wait a week for the so called “order approval”. Don’t bite the bait. Steer clear. I even ordered prior to the C-19 epidemic. I can’t imagine what jargon they are feeding people now. O.P. Save your apology for the thousands of people you have mislead. You should be shut down.

I finally got through to Rob and he was amazing. I truly appreciate the help, Rob! It sucks because I continued to wait on hold again today, all the way to the point where it won't let me wait any longer and requires me to leave a voice message. I called back and unfortunately (or coincidentally) when I hit 1 to place a new order, someone picked up immediately and I was able to get it addressed.

Ordered an item and requested 2nd day delivery. Four days later order is still 'processing' so I cancel the order online. Three days after canceling, a shipping label is generated. Three days after that, it's picked up by UPS. I have a feeling OpticsPlanet is just a dropshipper who makes their money on the sheer volume of sales and has no knowledge of the product or care of the customer. They often have the best price, but do not order if you need your item in a timely fashion.

Adding an additional star out of consideration of the events nationwide and the fact I started receiving more updates on my orders. I still believe the site needs work and it should be made more clear if items are not in stock. For items that aren't in stock with the company and are ordered/shipped directly from the dealer, there should be more transparency here. For items which are cancelled from an order which hasn't been processed yet, there should be an automated method in place to reflect this on the site. The prices can be competitive, but mainly be aware of availability when placing orders.

As you can read from most other reviews. They have issues when it comes to your order being shipped and if it's really in stock. My order qualified for free shipping due to spending 400 bucks on a spur mount. I paid for expedited shipping so it would get to me faster. After it was EVENTUALLY shipped I see on the tracking page that they used ground. So even though I paid for faster shipping they used the slowest option available for them to save money. Thank God I didn't use the free shipping or they would have probably road a bike to deliver it. I guess because I'm not sure what's slower than ground? Please don't bother, Optics Planet with your mass automatic copy and paste response saying "deeply sorry" that you sent everyone else.

I fell prey to these scammers just like everyone else leaving reviews here. I purchased several gas masks from Opticsplanet on 2/26/20 that showed to be in stock. They sent a confirmation email and withdrew the funds from my account. They then sent an email saying my order would be “shipping soon”. The order never came and just showed “processing” on their website.

Company lists products as in stock when in reality, they are not. Wasted weeks waiting on product before canceling. Took forever to get someone on the phone and customer service emails were never returned. Buyer beware.

Ordered a jacket and decoys from this company around Black Friday that were supposedly in stock. I kept getting reassured they'd be here by Christmas. Never came so I cancelled my order and am just now receiving it. Awful company.

Placed order and never got it, not recommending this company to anyone. Told I never ordered it, but showed proof I did. Will not contact me anymore, a ripoff company. I would like to know where they are located and what country.

Ordered “in stock” masks on Feb 25...they canceled my order March 3. They had no problem taking my money on Feb 25! Would not recommend this company!... "Thank you for your recent order! Unfortunately, due to unseasonably high demand for Safety Masks and Respirators, we have depleted our inventory for these products. At this time, we had to cancel your order for these products mentioned below as OpticsPlanet.com is no longer carrying it due to sourcing issues."

Ordered product Wednesday evening February 26 (leap year, 29 days in Feb) with 2 day shipping. Card was processed February 27th. Contacted them March 2 inquiring about my 2 day shipping. They said the order is still being processed. I needed this by the 4th. I asked if they could update to 1 day shipping and I'll pay. They could not guarantee that it would go out the next day. I lost out on the gun competition because of their incompetence. Do not fall for their shipping claims.

Placed order for Leupold red dot sight. Amount of order immediately taken off gift card. Order placed on hold because payment processed as credit card. Spent well over two hours on phone in multiple calls. Promised would go out 2nd day air by today. Got email at end of day saying order still on hold. Now told money was being put back on card but could take days before I see my money back on card. Only then will order be again placed. Could not get Optics Planet to overnight item even after the total inconvenience due to what I can only label as incompetence. I will probably not order again from them especially if I need something right away.

I have placed three orders with OpticsPlanet.com, only to cancel them after a couple weeks and the orders not being processed. Every time the website shows all the items in stock, but when I place the order, suddenly, none of the items were in stock. They show great prices, but who wants to wait weeks for something that you are charged for immediately.

I have read the bad reviews on this company. I have had only excellent experiences with this company multiple times. Ordering was easy. Everything arrived exactly what I expected. In the event that there was a back order they informed me and I received them in a reasonable time. I will continue to do business with them.

I purchased a slide assembly on 2019-12-01 when the item was still showing in stock. After a few days, the item shows as back ordered, and my order status became waiting for item. The initial ETA was early January, and then it was changed to unknown. I logged into the website today (2020-02-01), and was surprised to see my order was cancelled while the product shows as discontinued. There is not any form of communication about my order cancellation. It is shame that it took this company two months to realize a product was discontinued. With such a terrible practice, I would STAY AWAY from this company.

I am not happy with this company at all. Even though I save a little bit of money on items, the fact that I scour the site looking for IN STOCK items only when making purchases only to receive emails after I've paid my money irritates me to no end. I will avoid at all costs items that are labeled out of stock. They always claim they're out of stock on the most crucial parts that I order too. Out of stock items are also not billed the same as the day you purchased the item. The last purchase(s) I made was huge. Over $1k but the items I needed most were out of stock. On top of that, they later billed me for a MUCH HIGHER price on the item because it's always changing. They also did not honor the 11% off coupon I utilized when making that order. That's BS.

Ordered a frame on December 5, 2019 - a Christmas gift. Received the item on January 21, 2020 - two days short of 7 weeks. Full refund only for store credit. Utterly deceitful emails along the line: 'you'll receive the item shortly,' 'we'll be shipping it promptly,' 'we are preparing the item for shipping.' A total disgrace. I am astounded they're still in business.

Ordered a $2500 item from OP this morning. The website shows item in stock. I pay for 2-day shipping. I get order confirmation almost immediately but subsequently receive a notice that my item is on hold pending completion of an ITAR form and answers to questions about my intended use and location. I emailed the completed form and answers to question within 30 mins. My Email requested acknowledgment of receipt. 2 hrs later, I called to ask if my info was received, why the additional information was required and how long this issue would delay my order. I was told that this item triggered their ITAR compliance policy and that they "usually" process these things in 1-2 business days. I was informed of a banner on the product page that provides notification that it was an ITAR item.... which I suppose is their way of telling me I should have known of the delay and additional requirements.

Lied to me about order status. Gave me a fake tracking number. Finally demanded a refund. Will see if that happens. Ordered over 3 weeks ago. Will never order from this company again. Wish I had read others reviews before ordering.

I purchased a jacket from Optics Planet in early December, which was in stock and scheduled to be delivered a few days prior to Christmas. Right before it was supposed to be delivered, I received an email stating they did NOT have any in stock and they were back ordered 20-40 days. I even contacted someone at the store and they confirmed they would be in stock shortly. Now, several weeks later I get an email stating that they will no longer be carrying those coats. Please don’t waste your time on this company, I’ve noticed many other reviews stating they falsely claim things are in stock even when they aren’t. And customer service is no help.

On December 20 I placed an order for a product. It was suggested that I expedite the shipping to get the gift by Christmas ($24.95). At the completion of the order i was told an email confirmation had been sent. I took a screenshot of the order number and that was the last time I heard from them. DO NOT Order anything from this company. At this point I am trying to get my money back and the status of my order is “unknown delivery.” The expedited delivery was obliviously a fraudulent attempt to collect additional money from a consumer. RUN and do not order from this company!!!

OpticsPlanet falsely advertises they have products in stock when indeed they do not. I made the mistake to order Alphaburly boots from them because they were the only retailer who had them marked as IN STOCK. Turns out this was a lie, as they did not have them in stock, and delayed the shipment of my order by over a month, with no ship date guarantees. Ultimately I had to cancel the order because it all started to seem like a big scam. It's hard to understand how a business can charge you for services they cannot provide - the BBB needs to look into this. The operator on the phone did not even bother asking why I'm cancelling my order nor felt like apologizing for the inconvenience - goes to show you how they feel about customer service. If I could, I would give them 0 stars.

Initial difficulty in obtaining credit on account for not receiving product. Now problem resolved and credit issued as requested. No further problems to resolve about the lost shipment at this time, case resolved.

I ordered a mesh hunting chair for my son for Christmas. This was the only place I could find one that said it had it in stock. I received an email immediately telling me my chair was on the way and my bank account had been charged $126+ for my order. I even paid up for fast delivery of approximately $28. Then, I received an email telling me I would not get my chair until end of February.

They were able to finally resolve this with a refund and apologized for the long wait. It was a busy holiday season. I still recommend Ppticsplanet for their products as they have a wide selection for a very good price. The ordeal just left me a bit sour towards them, but in the end, I probably will give them another chance.

To start with, I've read some reviews about Optics Planet/Campsaver prior buying from them and, truth be told, I was a little bit worried when I made my purchase, because most of the reviews were negative, but there were some positive feedbacks as well, so they (and the lowest price in the market) convinced me to make purchase. Maybe I got lucky, but I've got exactly what I expected and even more (I also got some bonuses for my next purchase). I've received new and original boots which were much cheaper than even on the manufacturer's website. My main concern was that the boots I've ordered could be fake ones/damaged or something like that, but they weren't. They came in original packaging, with all the labels and they are 100% originals! And I'm so happy to have them.

I purchased a "new" Meade LS*-ACF telescope from OpticsPlanet, the telescope had scratches and tool marks on it, and the gear noise was terrible. I requested and received, the RMA number and shipping label to return it for exchange, as specified on both the Return Merchandise Authorization and the shipping tag. I have been ignored by the company and received a refund rather than the scope I bought my wife for Christmas. I tried to reorder the telescope but the website would not allow me to. The excuse was they are out of stock. I would have waited for the exchange. I'm disgusted with OpticsPlanet and their continued disrespect for my wife and me. I am a decorated, combat disabled, Vietnam veteran.

Navigating the site and the check out process are both fine. However, after paying an extra $30 for 2 day shipping, my order was delayed due to some random error in their system that flagged it as an International order despite the fact that it was made in Georgia, USA. The customer service representative I spoke with was very friendly and helpful. But when it was finally shipped a full 48 hours after the order was placed, they shipped it via UPS Ground, which is 3-5 day shipping. I'll be cancelling the order and shopping elsewhere in the future.

I placed an order last night for a pair of binoculars that showed as in stock on their site with limited availability. It let me add it to my cart and I made the purchase. Today I got an email stating that the item is not available. So I called into the customer service rep to find out that it’s been an extended back order. Their website is very misleading and I will not be shopping for them ever again. On top of that their customer service is useless.

Ordered a $250 gift card on Dec. 24th and it didn't happen. The online purchase stated the sale was completed. My card wasn't charged (yet) and no confirmation email. The gift card was not received by my Nephew. Today I called three times but the operator is a lame recording which loops and I'm left with no options but to hang up the phone.

HORRENDOUS! Totally misleading and some of the worst customer service that I’ve ever received. I’m hoping my horrible experience will save someone else from making the mistake of using this company. I placed an order on 11/24/19 because it was cyber Monday and I was in need of some new gear. They advertised free “value shipping”, which I looked into prior to placing my order. Their site stated that for “in stock” items, you could expect a 5-10 day turnaround. Even with offering a few cushion days near that 10 day mark, that was just fine for me.

This negative review is the result of my second horrible ordering experience with OpticsPlanet.com. I ordered a Nikon Black back on Oct 5th and still haven't received it. Worst online order fulfillment ever! Shop elsewhere if you want to receive your product in a reasonable time. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third. Couldn't be more disappointed. Next time I'll stick to a trusted source like MidwayUSA or SWFA.

I purchased 3 black flannel shirts $30 dollars each. I thought this company would have well made flannels shirts. These shirts were made in China. I did not see that information. I washed in cold water and dried on med. They shrank terribly and have lots of fiber/pills all over them. Do not buy clothing from this company. They will not take them back. They do not stand up to their products. Kathleen **

I made decision to purchase because they were offering 2nd day air shipping. I ordered on Wednesday and was expecting shipment by Friday. It's now Friday and the item has not even been received at UPS yet. What a joke. Who takes days to process an online order these days. Very inept operation. Will take my business elsewhere.

I ordered one scope from them and paid them PayPal, one day later they send me a email that said they need extra information about me because I had international email. Never had the problem, but somehow they need extra info about myself because I had different email address. I responded to that, send them email of answering 4 questions they asked. No response, so I called them and a lady told me that I have to send it to different email address. So that day I send them another email address that I was provided.

I purchased an item from them on Nov 30 with a 5-10 day delivery date. I paid and provided all necessary info. They messaged me the next day after I paid to say they won't deliver until December 25. They will renege on sales agreement without providing any compensation. If they cannot honor their own sales agreement what else will they try to get away with?

What a joke of an operation. Placed an order, my first, for 6 items. One came. Then I got an email saying they were processing my refund for the items I returned - which I never received. Found out that their shipper (not sure if UPS or FedEx) stated I refused the shipment...at 5:30 in the morning!!! What a joke. Called the company and they said they would send it back out to me. All's well.

I attempted to purchase a very high end rifle scope mount....a Spuhr. I was required to provide to my sales rep, all the necessary detail (rifle and scope specifications) which is relevant to determining the ideal permanent mount solution. The sales rep in turn provided this detail to a "backroom" technical expert who I was not permitted to consult with.

I purchased two items from OpticsPlanet with payment taken immediately. 40 minutes after placing the order they sent an invoice for an incorrect amount despite taking full payment. I contacted them to be advised that one of the items was out of stock with an estimated time to ship of 7 to 17 days. I contacted them after 8 days as the estimated time for dispatch had increased to now between 9 and 19 days despite the elapsed time to be informed this date was only for new orders and that my outstanding item was due in within the next day and would be dispatched within 2 days. After another 8 days passed I contacted OP again to be informed that they had lied and my item hadn’t been ordered in to meet my order and that they were still waiting delivery!

Ordered something from these guys and was quoted a really good price and was ready to pay and everything just to get a phone call saying they mispriced the product and tried to give an outrageous price instead. But hey I’m getting a $10 gift certificate????

I would love to rate them high as I order a lot of stuff, but have never had this much trouble with any company. I was in Customer Service for years and know what is (and isn't) good/great Customer Service. I cannot seem to get them to ship my products. At the very least I expect to be sent an update telling me exactly how long of a delay I would have to wait. They tell me my items are back ordered but neither one is listed as Out of Stock. I had to call Customer Service twice for status. Once, a week after ordering and then another week after that. Two weeks without an Email, an apology or my products.

My wife purchased a Griffin Armament upper for $1,250 from OpticsPlanet.com with VIP pricing. It was $50 cheaper than MidwayUSA (great company). Received the upper quickly and saw that it would not pin to either of our two KAC lowers. Filled out the RMA and attached the outer and inner RMA labels. Used my UPS account to send it back with signature required. Upper was sent to OpticsPlanet.com on 9/10/2019.

OpticsPlanet has items showing in stock when they are actually out of stock. They will not tell you this right away so you will end up waiting for 2-4 days as they order the item and then ship it finally. If you email the customer support, they seem nice enough... but if you bother to call and talk to a live person, in my experience you get a snarky ** who denies anything and blames their website or you. I won't be ordering from them again. And instead went with Buds Gun Shop and Cheaper than Dirt which both shipped my items next day.

Please do NOT order from this company unless you are 100% sure what you are ordering. They DO NOT support order cancellations. They cram every purchase down your throat even if you explain errors in the order. Absolutely terrible customer support!!!!

I had ordered a pack then called customer service after I realized it was the old model without features. They said, "Ok I will cancel and send out the new model." They charged me for the old model and new model. I never got a refund of 94.27. My new pack arrived after 16 days. I opened it and inside was the old model pack I canceled. I just kept it because I'd pay 94.27 to not need to talk to incompetent people again. They still have my money for the new model so who knows if I will ever get the pack. They are a very annoying company to deal with. Their customer service was polite though they seem to have no idea what on earth they are doing. Annoy people enough they eventually just keep whatever is sent.

This was my first order from optic planet placed on 8/31/19 and now we’re on 9/05/19 and my order still has not shipped. I kept checking order status these past couple days and kept getting told it would be shipped out that day. I’m still here waiting for my order to get shipped. Don’t waste your time with optic planet. They take forever to get a simple order shipped out.

I had purchased a night vision scope from OpticsPlanet.com and arrived not as described and sold as. Scope was supposed to come with magnifier and was also scope had damages to it when I had received. I contacted customer service immediately and after a long run around I gotten a return authorization. I returned it as received and was instructed. After a week or so they received it and a further return inspection I had received proper refund that was credited back to my credit card I had purchased with. Sometime afterwards they then went ahead without my permission, recharged my credit card again for same amount without any warning. I hadn't realized this after making a recent payment to credit card and seeing this unknown charge by OpticsPlanet. I had to file an unauthorized fraud charge with Credit card company.

So...spend X amount of money at Optics Planet and they'll ship your order for free. Sure, they do just that. Using FedEx Surepost. One day shy of TWO WEEKS to receive my AR-15 upper from day of purchase. This is in no way any better than UPS's Smartpost. Both suck tremendously. If you want your items using normal shipping methods, you're going to have to pay for it. That is, unless you don't mind waiting. I hate waiting. For me, I'm going to start asking .coms about their shipping methods first. Unless I'm desperate or they're offering me the farm for pennies on the dollar, I'm gonna pass. I've noticed more and more how retailers and eBay sellers are going this route. It sucks.

Returned an item that arrived in a damaged box - I was told it would be fine and to return as-is. Upon receipt of my item, they charged me for a shipping label! Says right on their website shipping labels are free. They are stealing money and only those who ask for what's rightfully theirs will have even a chance of obtaining it. Never shopping with them again. I understand why their rating is so low.

Tried ordering several times, internationally staff have no idea. Very simple. Find a product, pay for it, expect it to be sent, yep not these guys. Not sure what planet they're from, never again! Even had to call twice and still couldn’t order the 1 product I was after

I ordered a barrel on 6/20/19. Order status said it would ship within 7-15 days. I waited 18 days. I Checked on my order. It said back ordered so I called customer service and asked about it. They said they were sorry the shipment arrived late and came in last night and assured me my barrel was on a pallet and would ship out the following day. So 3 days go by still no shipping confirmation. Instead I get an email saying that my barrel was yet again back ordered. So I called again and was told they have not received the product from the manufacturer of the barrel yet and it would be shipped out on 7-29-19. So come the 29th my barrel still hasn't shipped. So I call back again and the customer service representative told me it was back ordered again and it should ship within 3 days. Yup. You guessed it the barrel still hasn't shipped. Once I finally get this barrel I'll never buy from OpticsPlanet again. You lost a high volume/purchasing customer for life.

On a Saturday at 2:45 PM I placed an online order with OpticsPlanet. 60 minutes later, I realized I placed the order for the incorrect item. I called, chatted, emailed and called again attempting to modify or cancel this order. The transaction had not completed thru PayPal and the status on OP's website showed "processing". All the customer service reps were not helpful stating they could not cancel or modify my order. I asked to speak to a supervisor and got more runaround. They tried to tell me the item had already shipped, but two days later the status of the order still says "processing". OP does have a cancellation policy, however it is not supported by OP. I told them I would not accept delivery and they gave me additional grief and threats of delayed refund. They continued to complete the PayPal transaction. This is the worst online retailer I have ever dealt with and plead with customers to stay clear of their online sales.

I had made a purchase from Optics Planet Inc via Amazon, as they host one of the largest Night Vision retailers (Armasight) and they had a FANTASTIC deal going on for a PVS-14 pattern night vision monocular, in fact I was so excited, I shared several of the item listings which were all within the same price range of the item I purchased with my colleagues. Unfortunately (working for a bank) the links were restricted and they could not process purchases. Not really unfortunate for them, since I had already purchased the item and when it arrived it was COMPLETELY not the same item (or even close to night vision) that I had ordered.

Placed an order of a trolling motor with them on 05/19/19, still haven't received my order. Their site listed the motor was available to be shipped when I ordered, and they emailed me claiming that it was not available and should be ready in a couple of weeks as the manufacturer is making it. 3 weeks went by, nothing from them, asked for update again and was given the same excuse. Now more than 6 weeks passed, still nothing, asked for update again and was advised to call and purchase something else other than what I need. This will be the last time I order from them.

Ordered 3 items listed as in stock on 24 June, but 2 were actually out of stock (only found out when I emailed to check on the order several days later). Now, more than a week later, on 2 July, I'm informed that 2 of the 3 items will ship, with no ETA for the 3rd item still out of stock. I never would have ordered had I known any of these were not in stock, and it's dishonest for OpticsPlanet to list items as in stock when they aren't. Asked for entire order to be cancelled and to have my payment refunded. I have been an OpticsPlanet customer for many years, but it's clear from the many negative reviews (and my personal experience) this company has unfortunately lost its way.

Called to place an order for high capacity gun pistol magazine. Was told by rep regardless if it legal to do so they will not sell high capacity magazines more than 10 rounds nationwide. I was told by his local supervisor it was not of their doing but a.local village ordinance which obviously he doesn't know state law preempts local village. Will not be doing business with them any longer.

I decided to make an order from this store because they are one the few firearm accessories dealers that take Paypal. On June 15th I order a few items. The 16th I received an email stating that some of the items couldn't be shipped due to some import/export certification they don't do. That's fine, it happens, the two most important items however didn't need the certification, so they wanted me to either call or email to make sure it was ok to cancel the rest of the items and proceed with the other items. Reading how they sometimes have CS issues I decide to call the next day and spoke to a very nice lady. She asked for my info, I explained the issue, and agreed to proceed with the order. She says, "Thank you, we'll get those shipped out to you asap". All was good.

I ordered three flame resistant clothing items on Monday morning, paying a surcharge for expedited 3-5 business day delivery. All items were shown on their website as in stock. On Tuesday, I received an email indicating one item actually was not in stock. Called OpticsPlanet and inquired whether the out-of-stock item would arrive by Saturday for a trip on Sunday. Was told they were trying to determine that. On Wednesday morning, called again to ask about the items because I had not received any shipment notice for the two in stock items. Was told that they have the third item now in another warehouse and that they would ship separately. At this point, I expressed concern I would not receive the shipments by Saturday and requested they be sent by 2nd day with Saturday delivery. The phone rep said he could not authorize the expedited delivery on his own but would require supervisor approval, which he would request.

Call me lucky I guess, can't say I've ever had a bad experience with OpticsPlanet and I've been buying from them for years. It's been stress free for me. Every time I've made a call to them, either after work or on a Saturday there is the standard robo stuff but they've always answered. I also emailed tech questions and always hear back by the next day. I'm not believing that their pricing is the best but can certainly say they've provided me superior service over the years and I appreciate their no BS return policy. In my opinion they do a great job, so there, now maybe they will send me a discount coupon? (just kidding OP)

I don't typically write reviews but I felt that in this particular case, something was warranted. I have only shopped with OpticsPlanet.com one other time aside from the following experience where I had purchased a holster. It wasn't an overly expensive holster but it suited my needs and I received it within a week or two.

So.... Monday afternoon I ordered a VTAC padded sling and a Daniel defense buffer tube. Still hasn’t shipped. They are moving slow as can be.... how does it take the better part of a week to fulfill a small and basic order? This is likely to be my last time ordering anything from this company.

I hope you have at least 6 weeks (bare minimum) before you get your prescription sunglasses. It will likely take more like 2 months. The customer service is lousy and apathetic. They cannot tell you anything. It is all outsourced elsewhere so they have no idea what is going on.

I ordered 2 Wilson Combat magazines for a 1911. The price was 30% less than the local shops. Items were shipped the next day and received in less than a week. Mags were brand new in factory packaging. I couldn't ask for a better experience.

I ordered a pair of Oakley prescription eyeglasses from Optics Planet because of the great advertised price. The price even beat my LEO discount provided on Oakley’s government site. Based on the reviews I have read and my current experience it appears they lure you in with a good price then claim the item is back ordered which is what happened to me. It took Optics Planet 2 weeks to find out from their “vendor” the color of glasses I ordered was on back order. They have me the options of waiting, changing the color or canceling the order. I was told if I did the color change the glasses would be available “immediately.” I replied to the email accepting the color change option and called them to confirm they got the email. They confirmed my reply and said the item was being “rushed.”

I purchased a item I needed expedited to me. I paid for expedited shipping. Optics Planet sent me a confirmation email of my order with an estimated ship date of 1-3 days. After 3 days I called and they told me they had a stock issue and the item is backordered. I had received no email or anything from them stating this. The company has low prices on their website because they sell backordered items they don't actually have in stock to bait you to their website to hopefully buy more stuff. I will never do business again with them.

I purchased SigSauer Kilo850 Rangefinder from OpticsPlanet, that was portrayed on the website as new. When the confirmation was sent the unit was now being communicated as a "demo" rangefinder. When the unit arrived at my home it had no instruction manual, had no straps for the rangefinder and the case holding the rangefinder had someone else's initials in the case. Contacted customer service and received no satisfaction. Very disappointed and I will never order from this company again! KMS in Montana.

Upper level management responded to my concern and made me more than satisfied with the order. As I told Allen they need more of him in customer service. There are good people at optics planet and I would be willing to buy from them again!

This has easily been the worst online ordering experience I've ever had, order #**. Ordered March 31st, product shipped and lost by either FedEx or USPS, probably because parcel select is the cheapest and worst option for you to send your products. After waiting 5 more days for some kind of change in the tracking number (as suggested by your customer service) I called on 4/11 to file a missing package claim. Customer service said they can't file a claim until 5 full business day, so I have to wait until Monday to file that claim. Ok, I'll wait more... So Monday I call, wait on hold for 46 minutes, then finally talk to someone, they agree to file claim and reship, I change it to business address because now it will require a signature and I can't take a day off work to sit at home and wait for it. Ok, agreed, going to reship FedEx Ground to my business address.

This company is worthless unless you order through eBay and even then it's a toss up. I made an order and a week later it hadn't been shipped even though it was in stock. I kept getting the runaround on the phone. Sad part is they are the ONLY place I can get the part I ordered.

Several years ago I ordered from OpticsPlanet, after a month of waiting I canceled my order. Well I decided to try again because of sale prices, big mistake. All I ordered was a parts kit, nothing special. Looks like I might get it barely before a month has passed. It's sad they refuse to improve because they could be one of the best to order from online. It's either ignorance or arrogance in charge of shipping/customer service. This review is based on several orders since Christmas 2018. Good pricing, Poor service!

I ordered a NAA 22 mini mag belt buckle. They sent me one for a 22 long rifle, not the right. I called them and called them. Was on hold for 25 minutes. The first three times, I left a message to call me back, never got a return call. I finally got an RMA# and I return the item and requested the right item be sent to me. They finally got back with me and said the item was on back order and didn't know when it would be available. By this time I was a little hot under the collar and told them to cancel the order and refund my money to my credit card. They did refund the money minus the shipping charge, so I had to pay shipping for a very bad experience. I only gave them one star because I couldn't give them a zero. I will never even think about shopping there in the future.

Every time you call you are waiting forever to get a person. You do have the option to leave a number for a callback but I never received my callback and that was 8 days ago. I ended up calling back and just waiting. Once you get someone they are great!

I placed an order March 21st 2019 for an "in-stock" item. Shortly thereafter I got an email saying partial shipment and the product was 7-16 days out. I've called and sat on hold for 34 min one time, 27 min the next time, called and left messages, emailed and nobody gives me the time of day. Even today Zero for a response in any way, shape or form. I just want to cancel the order or hear it's being shipped, anything!

Ordered a pair of boots on Jan 5 and after after placing order was told item was on back order. Waited and waited for an update until I reached out to them on 2 months later for them to tell me everything is just peachy and that the order would ship soon. Well it’s now been THREE MONTHS AND STILL NO BOOTS. You’d be crazy to order from this site - learn from my mistake - a total fulfillment center scam.

The prices here can be excellent, but telephone hold times were over 30 minutes. Email and text contact were difficult. I ordered many parts from four companies, all were delivered before O.P. shipped. I will most likely order again in the future. Hope things improve by then.

I ordered a pistol brace kit a few days ago and accidentally put the wrong billing address so the issue is my fault but I've been trying to contact them for 2 days now, by email and by phone to fix this issue, their emails say they have a live chat option for assistance but that also isn't true, so I will NEVER be doing business with them again. I've called BOTH customer service lines and have sat on hold on both lines for over 20 minutes. Step up your game amateurs.

Have been a long time customer of OpticsPlanet but recently I have seen a significant increase in order processing and 1-800 hold times. An example is a order placed on March 20th for a bipod adapter and compensator 8 days later (March 28th) still has not been processed or shipped. Another example is the past three times I have called the 1-800 number, it has been at least a 25 minute hold until I talked to a human.

I ordered a Strike Industries MPX/MCX Stabilizer brace and a Sig Sauer MCX/MPX Collapsible Stock STOCK and both were shipped fast! Customer service is excellent and products are quality solid. Thank you.

Ordered 2 items from OPTICSPLANET. One of the items... A laser boresight... did not work. Shipped it back. They sent me an email saying they received it. No exchange. Can't make contact with them in any form... nothing. I'm out the money and the item. THESE PEOPLE SHOULD NOT BE IN BUSINESS.

I placed an order for a DDM4v7 URG. The product page showed that there was 1 in stock. The next day, the product page was updated to show that there were plenty of units in stock and the price increased by several hundred dollars. Several days later, I got an email from OpticsPlanet's compliance team saying that they need to cancel my order because the product I ordered is "regulated." Of course, 99% of their inventory is regulated. They're firearm parts and there's nothing preventing me from legally making the purchase. The email failed to specify what's actually preventing them from fulfilling the order but they did offer me a 5% discount code to apply to my order if I order it again (at the newly increased price).

OpticsPlanet is an excellent retailer comprised of high quality personnel. I’ve been placing orders through OpticsPlanet for nearly three years, as this is my fourth order. There has never, not ever been any issues or concerns as the staff and personnel have always been very professional, courteous, and most efficient in assisting the customer. In fact, OpticsPlanet has provided discounts to us, whereby many other retailers are more concerned with the inflow of cash.

Placed my order, then waited four weeks for the order to arrive. The order isn't even remotely close to what I ordered. I've sent two emails, no response. I will never order from this company again. My advice! Shop somewhere else.

I order two magazines for my Walther PPS M2. They were in stock and I was eligible for two-day shipping. I placed my order and a week and a half later I still haven’t received it. Optics Planet has good deals but bad customer support. It took over a week before my email to them was responded to. Better websites I would recommend are, Palmetto State Armory, Brownells, or even Preppers Gun Shop. All of these places are much faster and have better customer service.

On March 6th I ordered protective goggles for SWAT. On March 7th I received an email stating that the item had shipped. The tracking number with USPS, however, states that they have not received any shipments from Optics Planet. They took my money fast enough. From what I see here what they have learned from these complaints is to take your money fast and leave you hanging. They do not answer phone calls no matter how long you stay on the line. They do not answer e-mails. No contact to resolve this issue. They have all products in stock even when they don't. They take your money tell you it's shipped knowing that in most cases people will not do anything about it. Your bank or card co can do nothing as you cannot prove that they did not ship the items. Looks like my lawyer will be the next call.

Bought a Bolle Bolt sunglasses online on 02/26/2019... and still waiting for my order! I have called Customer Service 5-6 times to request for a status and they keep me on hold for minutes, and nobody answer! (As a matter of fact I'm on the line right now waiting to be assisted!!!) Also I have sent 3 emails and nothing! I want to cancel the order and the page doesn't give you the option to do so! Unbelievable!!! Do not buy from this seller! I want my money back!

I ordered the Vortex 4-16x50 Crossfire 2 rifle scope 3/3/19. I checked to make sure it was in stock before ordering and it took until 3/7/19. I mean if it takes you that long to ship an in stock item then why even waste people's time and money with garbage service like that? Just close down the company if you're gonna do it half ** cause most people don't have the time to deal with your **.

Ordered Rx sunglasses and subtotal was $262. Went to check order status the next day and price went up to $378 with no explanation. I emailed them 2 times and never got a response. I called and waited 30 min for someone to finally answer. The rep assured me it was going to be $262 and as a matter of fact, doesn’t even see the $378 price anywhere. I went in again tonight to check status and it shows the $378 amount! What the hell is this bait and switch. Looks like I’ll be calling my CC company to file a fraud report tomorrow.

Placed the order online Feb 24, has not shipped and their customer service will not answer emails or phone calls. Waited on hold for 15 mins, even tried contacting order number, same results. You are warned, do not order from them. I think they have closed and I am out $100!

I see many posts have the same issue with the less than impressive customer service. I placed an order for a set of Redding reloading dies and received the incorrect order. I sent my first email to customer service on February 26th and I received four auto generated emails since then asking for pictures. My first email contained a write up of the discrepancies and detailed photos showing the items are not what I ordered.

They may reply to this as they finally did with my emails saying how their customer service is #1 priority. This couldn’t be further from the truth. I have NEVER been able to talk to them on the phone after multiple 30+ minute wait times. They respond to my emails eventually saying, “sorry - we are busy”. I order 5 items 2 weeks ago, all were in stock in stock at the time of purchase. Next day, received an email saying thanks for the order, 2 items are not in stock. One item was gonna take 18-32 days, other 8-15 days. 2 days after the order I tried to call about the items that were in stock, no luck.

Guaranteed 2 day shipping actually goes ground and takes 10 days. I ordered a pistol brace at 11 pm on Sunday night, with a window of 1 hour to guarantee delivery by the following Tuesday. Paid for the product and received confirmation in my email. TWO DAYS LATER, on Monday afternoon, I receive a shipping receipt that states the label was JUST printed. Today, Tuesday, when I'm supposed to be receiving my order, I check the tracking number to find out my item will not arrive until NEXT Tuesday. A full week after the guaranteed delivery date. I have been on hold for 45 minutes, while I type reviews online, to speak with a representative. I will never shop here again, and I urge everyone to avoid this site.

Ordered a Serpa Duty holster for 1911s with rail and/or light that states it fits Colt 1911s. It might fit someone else's Colt 1911, but not mine and what it definitely does not fit is a duty belt, or any holster belt due to the belt loop area being far too narrow even when adjusted fully out. So, the product fails on 2 counts and the shipping fails on all counts. Took forever to get here and taking forever to get back to them via FedEx Ground. My money will have been tied up for a month when this finally gets resolved. Un...believable. Never again. Only tried them because the product was no available on Amazon and that is probably because Amazon realized the product was a fail to begin with. Sorry OpticsPlanet... I may be a slow learner...but this only took once for the real shopping experience to my last with you.

Updated on 03/03/2019: I finally issued a complaint to the Better Business Bureau on Feb 28th and the same day they informed me that they would make an "exception" for me and on Mar 1st, they emailed a different account of mine that I never gave them to tell me that they had processed an "early replacement" for me. I had previously asked for a discount and they said they would apply one. The invoice showed that the "discount" was not being charged full price again for my replacement. They shipped it and it arrived on Mar 5th. It was finally the right scope and only 37 days after I ordered it. Later that day, I was informed that OpticsPlanet had indeed charged me the full amount a second time. Luckily there were insufficient funds and the attempted theft was declined. Don't buy from this company. They are the worst company I have ever experienced.

So I ordered some things from the website on 2-19-19 and was charged. Then the next day 2-20-19 got a notification that I was charged $223.98 again for the same order I placed the day before. I have tried calling them and I was on hold for 62 mins the first call and 45 mins the second time I've called.

I made a purchase thought Optics Planet's website last Friday. This weekend I noticed that on the day of my purchase, OpticsPlanet had re-accessed my bank account without authorization and had mad an additional withdrawal of $140.51. This amount is different than that of the original purchase amount. Essentially they broke into my account without permission, or authorization and stole money.

Received a third package with critical machined parts from Optics Planet where the cheap, thin, unpadded plastic envelope was literally melted and torn open from the postal sorting machines. I know I can't be the only one complaining about how these envelopes are ineffective in protecting and securing expensive machined items. I even requested the item to shipped in a box instead of an envelope to no avail. All I ever receive back from OP is a canned apology in return.

Ordered $200 worth of stuff and 3 days later they sent me a email saying that after they had already withdrawn the money that they could not process my order. So I called (4 times and stayed on hold for 30 minutes each time) left messages and sent emails just to have them tell me it would process today just to cancel my order after everything I went through getting through to them. I will not be ordering off them ever again. Good selection sucky service.

At the time of this writing, I am deployed to the Middle East and needed a 2 Blackhawk SERPA products by a specific date for mission. There was no movement on the shipping and no communication "UNTIL" I canceled the order - then it suddenly "shipped". Customer service never returned calls or emails in spite of voicemail messages and cancellation emails. I was on hold forever. Never again. Nice website and they say the right things but customer service is about what you DO not what you advertise. The items, if they ship, will be returned. I fully expect that will also be a sterling experience. I will let you know. I view this as extremely deplorable support of US Military service members.

Still waiting on them to answer the phone or respond to my emails... It's ridiculous that I have left several voice messages, emails and still haven't received a response. Plus one of my items didn't ship which clearly shows in stock but it isn't. Now I have to wait a week to get my money back (If they answer the phone so I can cancel my back ordered item). I may have to get my bank involved. I'm not sure what's going on but this is not the Optics Planet I know.

One thing you do not do is lie to customers. This is my last order with OpticsPlanet. When placing my order everything showed in stock. Half the order was supposed to be 2 day shipping. Now 15 days later still waiting for my order. It was shipped ground. After all the B.S and lies about the order you think maybe you would have shipped a little faster??? No thanks. I will buy local for now on even if it is a few bucks more. A few bucks is worth less stress and B.S. My last order.

It has been over 48 hours since I ordered 2 sets of Trijicon heavy duty night sights and my order status is still processing. Also, the site stated both items had over 20 in stock of each so why is it taking so long? Maybe they will answer the phone so I can cancel my order and just pay extra at local gun store. Not worth the hassle.

I have a pair of boots that I love but which were literally falling apart after 5 years of heavy use, and I was searching for replacements. OpticsPlanet was the ONLY site that still had these specific boots, as they are apparently no longer manufactured from the company that makes them, or anywhere else. And not only did OpticsPlanet have the exact shoes I was desperately searching for (seriously, I love my boots, don't judge), they were also way cheaper than I had bought them for, 5 years prior. They were around $150 originally, but on Optics they were $79, which was even better.

Ordered some items on the 20th. One was in stock and the other said 1-3 days for them to get them in stock. After order was completed, both showed as on order. 10 business days later and neither item has been updated and the order has not shipped. After several emails and messages that they claim will be responded to in 24 hrs, they never responded and the only way for me to get a hold of a representative was to wait on hold for 20+ mins.

I ordered a number of items that were run on their Black Friday sale. The Strike Industries LPK & trigger guard never came. These were intended for a Christmas build for my son. After New Years, they still had not arrived. I wasted a half hour on hold for customer service. They pointed to the fact that their hidden availability indicator said it would be 7-18 days to ship when I ordered, but wanted to blame Strike Industries for the fact that it had been more than a month. These parts have been "In Stock" and available from Strike the whole time. They insisted they would have the parts on January 8th. Several days ago their status on the LPK changed to "In Stock". My items still didn't ship. I called and waited another half hour for them to drag their lazy butt to the phone and was told the item was out of stock and would be available to ship January 31st.

Ordered some Oakley Lens replacements that were supposedly "in stock" on Dec 7th. I tried contacting the company on numerous occasions via phone, email and live chat and never received anything more than an automated response. Then on January 28th the company finally responded back confirming my cancellation request. Terrible customer service, phone # isn't even connected.

Tried to order a vest carrier 10/8/18. The Website stated the item was in stock. I included two additional items in my order. Also in stock. As of 1/23/19 I have not received the vest. The other items were also never shipped (Hat and Pant). Contacted customer service with no explanation on product delay and no help sending the other item I ordered. Don’t buy from OpticsPlanet.

Ordered a book bag from this company for work and school. I ordered the item on Dec 9th, and called them two separate times. The first one said the ordered should be processed around Jan 9th to Jan 16. Now I called them again today, they say the item would be shipped around February most likely. At this point I don't expect the item to come here till 2050. This is the first time I see a company who does not know logistics and would have this kind of "backorder". Don't order from them unless you have the patience to wait for a long period of time.

I was excited to order some accessories for a rifle I bought. I downloaded the app and proceeded to put things in my cart. I went to checkout and selected the free shipping, not knowing IT WOULD TAKE OVER 2 WEEKS! I am still waiting to get my items, and just received a notification that it is now further delayed by another day. I should have read the reviews before ordering. I have since deleted their app and will never do business with them ever again. Disgusting.

The misleading part about this company is not the products. Their products are what they say they are. The problem is the shipping practice and poor business practice of theirs. I ordered a part from them on Monday Jan. 7th. I paid for 3-5 business days. They did not ship the package until Thursday Jan. 10th in the evening. I called them on Monday Jan. 14th, as USPS says it will not be in until the 15th which is past the 5 days even allowing one day to process the order, and the representative that I spoke to informed me that the 3-5 business days that I paid for does not mean that it will arrive at my place in 3-5 business days but that it will arrive in 3-5 business days of when they ship the package. So potentially, you could be shelling out extra money for priority or even overnight shipping and still getting it a week later. That is just really poor customer service. I will not be buying from them again.