OpticsPlanet.com Reviews

Do not buy from this store. They are dishonest with products they sell. I purchased a product that had a no return policy and I am sure it was because it was an opened package and they knew all the parts were not there. They sold this product knowing they were going to be stealing money from someone. DO NOT BUY FROM THIS STORE. If I could give no stars I would.

Piss poor customer service. At the time of writing I've been waiting 22 days for my order that was supposed to be delivered in 3 days. Now I'm being told it will be an additional 20 days for an item that's in stock everywhere. Was told by customer service to go buy from them instead. I don't care how good of a deal you think you're getting, DO NOT BUY FROM OPTICS PLANET.

So I have ordered so much from these people but never ever again for less than 300? Placed a order. Used my family member's card that was given to me and I pay for years and used COUNTLESS times before. They double charged the card I used and refuse to acknowledge because my name wasn't on the credit card yet this was ordered from MY account. They can't tell me that YES we made a mistake. Yeah screw these people. And since people do read these reviews let me let me tell ya this. When I get comfortable ordering with a certain company 8 SPEND so I was skeptical on trying a different company. Let me spring this on ya. TRY primary arms. Just as good as Optics. Maybe better. PLUS their customer service reps are not idiots.

My order took about 4 days for it to ship out, but once it did I received it within about 3 days. After ordering I became concerned reading all the negative reviews. I spoke with customer service several times and expressed my concerns and they assured me that my item was in stock and would ship out promptly. I want to personally thank Lamar for staying in touch with me and keeping tabs on my order to make sure everything went smoothly. My item was exactly what I ordered and in great shape when it was delivered by UPS. Overall a great experience, not sure what all the negative reviews are about.

Horrible, horrible company to deal with. These shady people sold me a new AR15 barrel, what I received was the wrong barrel, and looked used. Had they owned up to their mistake, instead of denying my return, they would have earned 5 stars. Instead I had to get my credit card company involved. Run, run away from this shady company.

I've ordered tons of parts from Optics Planet over the past four years and the only delays have been for Backorder items, which were clearly labeled as "Backorder" when I placed my order. All "In Stock" items at the time of purchase have been shipped within two days. I always use the free shipping and the items consistently arrive within a week of being shipped to Nevada, which is basically crossing the whole country in a truck.

They have great prices and ship quality products quickly. I highly recommend OpticsPlanet, I myself will be placing more orders in the future. Very satisfied with these folks, they're great to deal with.

Imagine an order from the worst possible supplier in China, shipping to the USA. Well, that's what it is like doing business with Optics Planet. They're slow. They don't care. And you'd better not ask them about it. If you get tired of waiting and want a refund, they'll be happy to refund your money 21 days after the request. OpticsPlanet: Recipient of the "We Couldn't Care Less Award" every year since their inception in 2000.

It's unreal how there are currently over 250 reviews of OpticsPlanet and 95% of them are negative. Even worse, the amount of gaslighting from optics planet. It's bizarre how on all 95% of 1 star reviews, optics planet replies to the unsatisfied customer as if the customer is in the wrong. What a dreadfully horrible company optics planet is. I ordered my handrail on the 13th of May, 2024. It's now the 19th of May. The tracking still says "shipping label created, waiting for package to be picked up". I will be calling my bank to have this purchase removed, and when they see the 95% of reviews are 1 star, they will see why.

I purchased 2 Holosun 510 and an Eotech hws and all three took a long time to ship. I ordered a Trijicon ACOG. They updated to out of stock so I had to cancel my order. Finally, the last straw was a predator plate, carrier and plates that were lost and still have not got my money back. Ordered 5 weeks ago and shipped a month ago.

Just like other reviewers, my order tracking still says "Label Created" after 2 whole days! They usually make the excuse that expedited shipping is the best way to get your order fast. Well, it's BEEN TWO DAYS, with expedited shipping, and it STILL SAYS "LABEL CREATED". So I'm guessing from the nearly thousand other reviews that I've seen that their so called "2 day expedited shipping" means it spends a few weeks in their so called "warehouse" before spending two days each with DHL and USPS. Either hand it off to USPS or give me my money back.

I guess you get what you pay for with free shipping. OpticsPlanet utilizes small delivery companies that jockey your package from one carrier to the next. My carrier changes 3 times and the delivery date 5. Good luck!

Ordered a scope and mount, $1900 on 1/27/2024, immediately charged for order, supposedly shipped 1/29 out of Batavia Illinois, supposedly transferred to USPS 1/30 in Forrest Park Illinois. USPS found no evidence in their investigation that the package was ever given to them. Pandion handled the package from Optics Planet, their investigation determined the package had been lost on 2/8.

Ordered Jan 21st. Package was “out for delivery” Fri jan 26th. Sat Jan 27th usps updated and said there was a delay and expect next business day. Mon Jan 29th came and went. Emailed CS and was given the brush off. Delays, sorry for confusion, blah blah blah. Come back in 5 days. Replied and got no answer until tues Jan 30th with another brush off to now come back in 15 days if I haven’t received it. I decided now to call and speak with someone. First attempt I got disconnected so I called back and waited on hold again. That rep repeated the same garbage and told me there was nothing that could be done and I had to wait it out. Refused to contact USPS. So now here I am no item, out $135, and no help from them. This wasn’t my first purchase with them but it will for sure be my last. Side note USPS isn’t much help either. Their site is terrible and keeps giving submit errors when filing a claim.

I bought a red dot with a magnifier for my rifle on 01/16/2024. I received the item today the 19th of January and installed it on my rifle. The red dot fits perfectly but the magnifier is wobbly and does not stay snug. I tried several times to mount it in case I missed something the first time but I kept getting the same result. I called Optic Planet and spoke to Emily who relayed to me that due to the fact that the item was mounted, they would not do an exchange. I advised her that there was no way for me to know how the item would fit unless I mount it. She told me to call the manufacturer Sig Sauer for troubleshooting.

This company mailed my package to the wrong address. I have reached out by phone multiple times, email multiple times and they do not respond. I went back and confirmed my actual mailing address and don’t know how they have the address it was sent to. No communication from them at all.

I was shipped the wrong part from OpticsPlanet, verified my order, and verified they shipped the wrong part. I attempted to return the product via their website, but was given an error code. I have since emailed them which has consisted of 20+ emails (didn’t count how many emails) of them saying “we’re sorry for your trouble” type emails, but their emails have no substance and have not to rectified the issue at hand. Furthermore, their emails were also redirecting me back to their online return process, which is not working. Is their customer service even reading the emails? Or is it being run by ChatGPT? I will use a different service from now on.

During a recent build, I purchased quite a bit from OP but will no longer do so due to their ridiculous "free shipping" which has turned out to be horrible. If you order mid-afternoon on Friday your order will not ship until Tuesday at the earliest and will, apparently, be shipped via horse and buggy. Their free shipping sounds appealing but do not select it if you can avoid it. I am currently waiting on an order I placed on a Friday and eight days later my parts have not moved from the DHL shipping hub in IL. They have so much potential to beat out other online retailers (MidwayUSA) but cannot figure out the shipping end. Based on this OP has lost another customer even though their prices are generally better but shipping is extremely frustrating.

On July 6, 2023 I order a rings for a scope from Optics Planet. Couple of days later I received a notification from Optics Planet stating that product was delivered. I went downstairs and did not find anything by my door. I immediately checked my cameras and found out that no postal worker showed up. I called customer service of Optics Planet explained what happened and I was told I should wait couple more days before claiming. I waited and that’s where my nightmare began. I filled a claim form “affidavit”, insurance u-pick claim form. After two months of waiting I was told by Optics Planet that nothing can be done because they got notified that product was delivered. I lost my money and never got a product. Luckily I spent less than 100 dollars, what if it was more than 1000. I would not recommend this company to no one.

I could write a long detailed explanation concerning my last order on 2 Jun 2023 where both items were supposed to be in stock but were not and after the order, the status became back ordered and the date changed every day further into the further! In July they sent a status email with no status but saying they hadn’t heard from me! Order if you like and post 5 star ratings but you may find your once popular online store has changed for the worst!

I ordered a product that to this day says “ships within 1-2 business days” and paid extra for expedited shipping. A USPS shipping label was promptly printed but after 10 business days no update. I checked the actual USPS site and there’s no notification other than a label was printed but USPS is still awaiting the package. When I brought this up to OpticsPlanet they blamed the local post office for not scanning it. So I’m supposed to believe the local post office is just sitting on my purchase?

I searched for a holster that fists my weapon, Optics Planet put out a product without the full specification of what caliber the holster would fit. I needed it for a 9mm, it fits a 40 or 45. I tried to get a refund because of their mistake. I was told the product is not eligible for refund only store credit. Optics Planet does not have the holster I'm looking for and it isn't my fault they sold something without fully disclosing the product specs. I can't get a refund to go and buy what I'm actually looking for elsewhere. I think this is definitely BAD BUSINESS PRACTICES!!!

This was the third time I ordered from them for something in stock, on to be told later they can't fulfill the order without a long wait. This time there were several vendors with the same item for a very close price, but OpticsPlanet was a dollar or two less so I decided to give them one more try to see if they could get my order right this time. Well, that was a mistake. A couple of days later I got the usual fulfillment excuse in my email, after everyone else's sales prices had expired. I ended up paying an extra $30 thanks to OpticsPlanet, and that was the last straw. I'll never buy anything from them again and I'm pretty sure they are just a reseller since most all of the complaints against them are very similar to mine.

I can't figure out what has happened with shipping. What a mess. They use DHL, who sits on it, then eventually passes it off the Postal Service, so the process takes twice as long as it should. Very cumbersome and inefficient. I like Optics Planet, but hate the fulfillment and shipping portion. It's just not good.

If I could give a zero star to these losers I would. All they do is print a label and never ship. Then they claim it is shipped. Product is out of stock as the shipping label is from another state. Filed a cc claim to get my money back. I would consider this ‘company’ scammers. Ever wonder why reputable companies like Leica, Swar no longer allow them to carry their products? They are total trash. Criminal. And I have the emails/tracking to prove everything.

If you love disrespect and aggravation Optics Planet is for you. It is May 10, 2023 and I just received email that the product I ordered on FEBRUARY 12, 2023 may be on the way. I ordered fiber optic sights for my handgun on February 12, 2023. Seven hours later I received an email from Optics planet that the front sight I had ordered was not in stock. To be clear the same day as the order I called Optics Planet and asked to just cancel the order. I wanted the set now. Optics Planet said NO. That the front sight was ordered and they would be sending it to me when it came. I tried to explain that no one else did business like that. The response from Optics Planet was basically…tough. We are not cancelling the order. You will get it when you get it.

I ordered a product and company charged my credit card. It was NOT a hold on credit card. It was a charge. Product was on back order for a long time. I cancelled the order and company will not refund the charge. My credit card Clearly shows it is a charge and clearly shows no refund. OpticsPlanet is running a big scan and it can be proven with 1. Credit card charges 2. Proof of not shipment 3. Proof of no refund to Credit card.

I tried to order an accessory item for a CMMG bolt. They would not sell me the item unless I answered these questions.

I ordered a mount for a sight and ended up getting a tool kit instead. I contacted customer support and never go a response but now I get text messages and emails more now than ever before but no resolution to my issue. This company is a joke and their rating show it. Buy from Amazon and never Optics Planet unless you like being suckered into losing money.

I placed an order for a Burris Red Dot on Tuesday, with paying for a 2-day shipping upcharge as I needed the scope for a hunting trip. Needed scope NLT Saturday-preferred Friday so I could sight in the gun with the new red dot. Order No **. I called customer service on Wednesday and Thursday and was assured I’d receive it Friday. Second call was Thursday afternoon and was told it would definitely ship Thursday night. Both times the person told me my order was on the Hot List for shipment. Friday morning at 9:00 am I receive an email stating “Sorry. We’re a Little Behind." I call Friday morning and ask for a supervisor. None available. I’m told one will call within the hour. One hour passes so I call again. While I’m on the phone, the supervisor calls. I’m told, yes they are behind, yes, I see the notes to get it out. No, not yet shipped. I ask to send it out Friday and change shipping to overnight. I’m told that is not possible, I ask: go to the warehouse, pick the item and ship it out overnight. Response is No.

I purchased an item 6 or so months ago. Ever since I have been getting marketing emails and texts from them every freaking day! I’ve replied “stop” dozens of times but they continue. I’ve blocked the number of every text message they’ve sent, they just change the number! I’ve called their customer service several times and they promised me they would remove my information from their system. I still get emails and texts every day! While I’m driving, while I’m sleeping, while I’m in business meetings, while I’m having dinner and so on and so on and so on!

I have tried to give Optics Planet a fair shake. Starting with the shipping. Shipping from Optics Planet is super slow even for free shipping. Orders that are marked in stock are often delayed for being out of stock. If the item happens to be in stock for real, it is several days before it is marked as shipped. It is then marked as shipped but takes several more days before their carrier marks it has received instead of just a label printed. The carrier (DHL) is then super slow and often takes more than a week before they hand the item off to USPS which is another story.

Purchased a product on the economy delivery. Wow was that a mistake. They sent it to DHL Dumbest humans Living. They transported it to ST. Louis and that's where it's camping out for four days. Don't get much from tracking because that's horse and buggy. OP takes no responsibility of this shady delivery service. They know about it. Still use. Never again will I buy from OP.

I have ordered two items from Optics Planet, and both were disasters. They delay my orders and then require I telephone them to confirm payment on credit cards. Regardless of how many times I have ordered with the same card, they do not ship or notify me rapidly. Of course, these messages come much later, and I am left sitting and wondering where my order is. They, also charge my card, claim they have shipped the product, then I get a message much later that the product that I wanted is out of stock and no date is known for its availability. DO NOT DO BUSINESS WITH THESE PEOPLE! If you do, you will be sorely disappointed and angry. All of the hundreds of people who have left these reviews are not doing this out of satisfaction with this company.

I ordered and paid for a die set online. I received something entirely different. I spoke to customer service who apologized and admitted that they screwed up with the part number on their website, and for the inconvenience, they would pay for return shipping on the incorrect part and ship me the one I thought I was getting at no additional charge. All they did was credit the original incorrect order and wanted me to order the die set again so they could charge me again for the part and shipping which was a shitty thing to do. I will never do business with them again and I would recommend nobody else does either.

That said, I would appreciate more communication and updates regarding my order. My order is for a chronograph and rubber ladder rail to add color to a picatinny rail section. It's possible that my order is on hold because the law needs further interpretation regarding accessories. The customer advocate I spoke with was pleasant and professional. Unfortunately, she informed me that they are just as in the dark as their Illinois customers are regarding Optics Planet's plan. I'd like to know if they intend to manually review orders for compliance with the new law and then decide to approve or cancel the order.

I had a package label get swapped at the UPS store and had a return go to OpticsPlanet by mistake and another package go to Primary Arms. I did not know until about two weeks later when Primary Arms contacted me saying they received the wrong items, which I then had returned to sender and redirected to the right location. Meanwhile Optics Planet could not find my package, even with the tracking number and proof of delivery that I provided them that UPS sent me. This was back in August. I bounced back and forth with support at Optics Planet for months up until today where they finally said they never got it, despite me having provided a proof of delivery, and a detailed description of my item to include a unique serial #.

I placed an order for an automatic knife. Order cancelled no explanation given, not sure why. I would stay away from site. Waste of time. There are plenty of sites you can place an order smooth transaction, pay for it, they shipped to you. No big deal.

In Dec 2022 I made an order in the amount of $234.xx and they kept my money and never sent my items... Called and they deny that they kept my money, yet it's gone from my card, called again. The rep swore she would email a record of my transaction but still I got nothing.