OpticsPlanet.com Reviews

A week after order placed and paying $25 for shipping 3 bags that wait about 6 ounces total, they have not process the order. Not only that, but called customer service and their call center seems to be in furlough. First call waited 30 mins in line and then went with the option of a call back. 5 hours later nothing. Called next day, waited an hour in line and the same. OP needs to get his business together. Not the experience I was expecting from such a gigantic retailer.

I placed an order for a 6 pack of Master Lock Python cable locks all keyed the same. Master Lock Python Security Cable, 5/16in, Case of 6, Black 2489 $147.99. Package arrived with only a 1 lock package. The box is for 1 cable lock. However, on the bottom label it says, "Case of 6." Additionally, the order was placed on September 9 and not delivered until September 26, a total of 17 days. I tried to resolve this matter with the support team and even sent photographs of what was received. But no resolution was made other than being told to return the item for a credit or refund. The support staff also advised, “Alternatively, it may be worthwhile to try and contact the manufacturer yourself to have the missing parts sent.” The entire purchase experience is truly unacceptable, and I will be taking my business to another vendor.

I found a product cheaper at Midway and asked if they would price matched and allow me to use my coupon. They agreed. Told me to make purchase and send order number and they would credit. I did. When it came time to credit they tried to say I ordered wrong item. The item they said I was supposed to have ordered was cheaper than price they agreed on normally. So why would I agree to pay more. I finally decided to call because it takes them at least 2 days for each response. I was on hold for over 3.5 hours (have screenshot to prove). They assured they would call back and never did. I did end up returning but by time I realized they weren’t going to honor their word, it was off sale at Midway, so they ended up costing me $300 and my card still hasn’t been credited for return. The frustrating part is they blamed me for mistake all the way to end. I have emails and photos to prove everything.

I ordered some Larue index clips and a monocular nearly a month ago. After that I also ordered MRO flip cap and bore sight. They only sent half the order only the flip cap, reached out to them expressing my concern and was told the monocular was out of stock and that I would have to pay shipping on the index clips. They should have sent them with my other order instead insisting I pay shipping. I still haven’t gotten the bore sight, slowest shipping i have ever seen.

Updated on 08/31/2025: After six days, the first package that was shipped began to move within the postal system. I'm still not happy with the service I've received, but at least I know they actually did ship the item.

I placed a poor review on the Optics Planet website. I received a response that this review was not accepted by them. I’ve never had a poor review simply rejected because they didn’t like it. Looking outside their website the reviews were horrible…yet on their website it’s only top ratings. I call that false advertising. Soooo…I’ll say it here. They are slowwww to deliver products.

Don't use, they may not ship to the address you put in your account and instead ship whenever they feel like and blame you for their glitchy system. I have used optics planet over 10 times. My last purchase was shipped to an address from 7 years ago even though they had my current address listed as my default address.

I recently purchased an item that was defective (no fault of Optics Planet). I was about to call customer service when the phone rang, and it was Paul with Optics Planet checking to see if I was satisfied with the order. I explained the situation and he apologized (again, no fault of Optics Planet) and he immediately sent a pre paid return address label and personally retrieved a replacement item for immediate shipment. I can't recall having ever been so impressed with customer service before. If this type of service is standard with Optics Planet, I'm a forever customer!

I tried to reach out on 7/12/25 about issues on my order, but I haven’t gotten a response back yet. Again on 7/23/25 with the same result. I even tried to leave a review on the item, but Optics Planet doesn't want any bad feedback on the items about the service. Which to be fair I can see, but when it says to contact us about those issues and no one gets back to you. What else are you supposed to do?

I ordered a buffer spring and a stock off of them. The buffer spring came in a bag not damaged but no stock. I thought the stock was being shipped separately and I throw the bag away. Was waiting on the stock but it never came. Contacted them to ask where it was and they want me to send photos of the box they put it in. Tried telling them it was in a bag but they keep telling me it was in a box. Finally I just quit. All they want to do is take your money and screw you over. Do not buy off of this company. They are thieves.

This website is run by fraudsters who regularly sell your information and demand additional steps and hoops be jumped through before receiving items. They do operate legally and consistently break US consumer laws.

Terrible customer service. They don't answer the phone once you've placed an order for starters. They sent half my order a scope mount but not the scope I told them before they sent the scope mount not to send it if they don't have the scope and they ignored me three times via email. Then the customer service rep called me back 6 hours later and told me to pound sand that I could return it at some point on my own nickel. I hate these people.

Awful. Trying to buy a pair of binoculars. Almost impossible. Then called and got an out of hours msg (but I'm in hours). I tried their lines several times and nothing. Got suspicious so read reviews. Enough said.

I was a little concerned about purchasing a Mammut backpack because of the online reviews of OpticsPlanet.com. When I ordered, they sent me an email a few minutes later that said the order was on hold due to some type of potentially hazardous material. I called their customer service immediately because I needed the backpack fairly quickly for a trip. I reached a really nice service rep who looked up the order and said that it must be because it had the word "lithium" in the item name. By the time we finished speaking, the item had changed status to "shipping". I received it within just a couple days (shipped from Utah), and the product was exactly as described. Great experience with the service and product!

My experience with Optics Planet has been terrible, probably the worst experience I've ever had ordering anything online. My biggest issue would have to be the customer service. Just look at Optics Planet's reply to the last guy that gave a 1 star review. They treat you like you don't know what you're talking about, they talk down to you, try to make you out to be the problem, act like you're lying about your experience, and they don't value the customers. 0 stars if I could.

Paid 11 dollars. Shipping website states 3-5 day. USPS website said deliver date of 4/9/25. Order was placed 4/1/25. That's 9 days. Did some research and found 180 total complaints in the last 3 years with BBB. Stay away from this site.

I had a few Visa gift cards to use and their website doesn't allow split payments so rather than placing an order on Sunday night online, I waited and called it in on Monday morning. Supposedly the order was placed successfully, but on Tuesday morning I had an email stating that it was on hold and that I needed to call in. While I was on hold for a CS rep, I opened their site to have my order information in front of me and saw that not only was the main item I ordered listed nearly $100 cheaper than I had paid, there was a banner stating that I should call or chat and mention RAD for an even better deal.

ZERO STARS for customer service. I placed an order on the 2nd and it shipped on the 3rd (all good there). Since then it has been lost for over 2 weeks (and still is) and rather than sending a follow-up item, customer service tells me their current policy is that I must wait another 2 weeks and file a lost package claim. Infuriating. I have called twice and have asked to speak with a manager over the past few days, being assured someone would reach out. Still no follow-up. Good to know that this is how OP treats its long-time customers.

Beware of Optics Planet's shady practices. I bought a pistol slide advertised as "display with minor scratches". It showed up and is a USED return. And they won't take it back, since it was a closeout item. They don't tell you you're buying a used return! Not cool selling "used/fired" firearm parts out of safety concerns! Had it stated used/returned item instead of display. I would have never purchased it, obviously. I also just learned they operate under several different names. Do yourself a favor and search "which other names does Optics Planet operate under". There are several! Then ask yourself why they operate under so many different alts? (Maybe too many negative reviews)

First of all, this is only the second review I've written during my 40 years on earth. This company is absolutely terrible. I've attempted to purchase products from them four times now, but they never ship anything. Last month, I purchased a range bag, and just today, I received an email informing me that the item won't be available for another 5 to 6 months.

I'm never dealing with them again! They send you a "used" return in unacceptable condition! And won't accept a return! Won't return email nothing? I have tried to like them but have been through this a few times.

On Tuesday I looked at many items, picked Aim Sports Moss erg 500/535/590 pistol grip APGS, AND Aim Sports Mav 88 Shotgun Forarm, black mtm88, delivery set for Sat, at 10:30 am the package arrived, it was in damaged and just what I ordered. I didn't waste any time, the pictures are 6 pm, Saturday, inc the mat black paint on metal parts. My experience with Optics Planet, most satisfying.

I ordered an Odin Works 22 Arc Barrel 21" + BCG from Optics Planet during their Black Friday Sale 2024. They sent me the 18" Barrel instead of the 21". Not the end of the world. After being on hold for over an hour they offered to exchange it and advised it could take up to 10 business days to process the exchange. I've got a hunting trip planned and wanted to take the 22ARC. That wasn't going to work. I offered to just purchase the Barrel again, let them refund me on the 18" when they got it back. They said they couldn't sell it to me at the Black Friday price because the sale was over. ☹️ What? It's their fault for sending me the wrong part in the first place. They finally relented on the price but acted like they were doing me a favor. The customer service manager Lorie refused pick up the 2nd day freight to get me the correct item I had paid for twice. Their customer service is hardly customer friendly. Buyer beware with these guys.

Do not buy from this store. They are dishonest with products they sell. I purchased a product that had a no return policy and I am sure it was because it was an opened package and they knew all the parts were not there. They sold this product knowing they were going to be stealing money from someone. DO NOT BUY FROM THIS STORE. If I could give no stars I would.

Piss poor customer service. At the time of writing I've been waiting 22 days for my order that was supposed to be delivered in 3 days. Now I'm being told it will be an additional 20 days for an item that's in stock everywhere. Was told by customer service to go buy from them instead. I don't care how good of a deal you think you're getting, DO NOT BUY FROM OPTICS PLANET.

So I have ordered so much from these people but never ever again for less than 300? Placed a order. Used my family member's card that was given to me and I pay for years and used COUNTLESS times before. They double charged the card I used and refuse to acknowledge because my name wasn't on the credit card yet this was ordered from MY account. They can't tell me that YES we made a mistake. Yeah screw these people. And since people do read these reviews let me let me tell ya this. When I get comfortable ordering with a certain company 8 SPEND so I was skeptical on trying a different company. Let me spring this on ya. TRY primary arms. Just as good as Optics. Maybe better. PLUS their customer service reps are not idiots.

My order took about 4 days for it to ship out, but once it did I received it within about 3 days. After ordering I became concerned reading all the negative reviews. I spoke with customer service several times and expressed my concerns and they assured me that my item was in stock and would ship out promptly. I want to personally thank Lamar for staying in touch with me and keeping tabs on my order to make sure everything went smoothly. My item was exactly what I ordered and in great shape when it was delivered by UPS. Overall a great experience, not sure what all the negative reviews are about.

Horrible, horrible company to deal with. These shady people sold me a new AR15 barrel, what I received was the wrong barrel, and looked used. Had they owned up to their mistake, instead of denying my return, they would have earned 5 stars. Instead I had to get my credit card company involved. Run, run away from this shady company.

I've ordered tons of parts from Optics Planet over the past four years and the only delays have been for Backorder items, which were clearly labeled as "Backorder" when I placed my order. All "In Stock" items at the time of purchase have been shipped within two days. I always use the free shipping and the items consistently arrive within a week of being shipped to Nevada, which is basically crossing the whole country in a truck.

They have great prices and ship quality products quickly. I highly recommend OpticsPlanet, I myself will be placing more orders in the future. Very satisfied with these folks, they're great to deal with.