OpticsPlanet.com Reviews

On a Saturday at 2:45 PM I placed an online order with OpticsPlanet. 60 minutes later, I realized I placed the order for the incorrect item. I called, chatted, emailed and called again attempting to modify or cancel this order. The transaction had not completed thru PayPal and the status on OP's website showed "processing". All the customer service reps were not helpful stating they could not cancel or modify my order. I asked to speak to a supervisor and got more runaround. They tried to tell me the item had already shipped, but two days later the status of the order still says "processing". OP does have a cancellation policy, however it is not supported by OP. I told them I would not accept delivery and they gave me additional grief and threats of delayed refund. They continued to complete the PayPal transaction. This is the worst online retailer I have ever dealt with and plead with customers to stay clear of their online sales.

I had made a purchase from Optics Planet Inc via Amazon, as they host one of the largest Night Vision retailers (Armasight) and they had a FANTASTIC deal going on for a PVS-14 pattern night vision monocular, in fact I was so excited, I shared several of the item listings which were all within the same price range of the item I purchased with my colleagues. Unfortunately (working for a bank) the links were restricted and they could not process purchases. Not really unfortunate for them, since I had already purchased the item and when it arrived it was COMPLETELY not the same item (or even close to night vision) that I had ordered.

Placed an order of a trolling motor with them on 05/19/19, still haven't received my order. Their site listed the motor was available to be shipped when I ordered, and they emailed me claiming that it was not available and should be ready in a couple of weeks as the manufacturer is making it. 3 weeks went by, nothing from them, asked for update again and was given the same excuse. Now more than 6 weeks passed, still nothing, asked for update again and was advised to call and purchase something else other than what I need. This will be the last time I order from them.

Ordered 3 items listed as in stock on 24 June, but 2 were actually out of stock (only found out when I emailed to check on the order several days later). Now, more than a week later, on 2 July, I'm informed that 2 of the 3 items will ship, with no ETA for the 3rd item still out of stock. I never would have ordered had I known any of these were not in stock, and it's dishonest for OpticsPlanet to list items as in stock when they aren't. Asked for entire order to be cancelled and to have my payment refunded. I have been an OpticsPlanet customer for many years, but it's clear from the many negative reviews (and my personal experience) this company has unfortunately lost its way.

Called to place an order for high capacity gun pistol magazine. Was told by rep regardless if it legal to do so they will not sell high capacity magazines more than 10 rounds nationwide. I was told by his local supervisor it was not of their doing but a.local village ordinance which obviously he doesn't know state law preempts local village. Will not be doing business with them any longer.

I decided to make an order from this store because they are one the few firearm accessories dealers that take Paypal. On June 15th I order a few items. The 16th I received an email stating that some of the items couldn't be shipped due to some import/export certification they don't do. That's fine, it happens, the two most important items however didn't need the certification, so they wanted me to either call or email to make sure it was ok to cancel the rest of the items and proceed with the other items. Reading how they sometimes have CS issues I decide to call the next day and spoke to a very nice lady. She asked for my info, I explained the issue, and agreed to proceed with the order. She says, "Thank you, we'll get those shipped out to you asap". All was good.

I ordered three flame resistant clothing items on Monday morning, paying a surcharge for expedited 3-5 business day delivery. All items were shown on their website as in stock. On Tuesday, I received an email indicating one item actually was not in stock. Called OpticsPlanet and inquired whether the out-of-stock item would arrive by Saturday for a trip on Sunday. Was told they were trying to determine that. On Wednesday morning, called again to ask about the items because I had not received any shipment notice for the two in stock items. Was told that they have the third item now in another warehouse and that they would ship separately. At this point, I expressed concern I would not receive the shipments by Saturday and requested they be sent by 2nd day with Saturday delivery. The phone rep said he could not authorize the expedited delivery on his own but would require supervisor approval, which he would request.

Call me lucky I guess, can't say I've ever had a bad experience with OpticsPlanet and I've been buying from them for years. It's been stress free for me. Every time I've made a call to them, either after work or on a Saturday there is the standard robo stuff but they've always answered. I also emailed tech questions and always hear back by the next day. I'm not believing that their pricing is the best but can certainly say they've provided me superior service over the years and I appreciate their no BS return policy. In my opinion they do a great job, so there, now maybe they will send me a discount coupon? (just kidding OP)

I don't typically write reviews but I felt that in this particular case, something was warranted. I have only shopped with OpticsPlanet.com one other time aside from the following experience where I had purchased a holster. It wasn't an overly expensive holster but it suited my needs and I received it within a week or two.

So.... Monday afternoon I ordered a VTAC padded sling and a Daniel defense buffer tube. Still hasn’t shipped. They are moving slow as can be.... how does it take the better part of a week to fulfill a small and basic order? This is likely to be my last time ordering anything from this company.

I hope you have at least 6 weeks (bare minimum) before you get your prescription sunglasses. It will likely take more like 2 months. The customer service is lousy and apathetic. They cannot tell you anything. It is all outsourced elsewhere so they have no idea what is going on.

I ordered 2 Wilson Combat magazines for a 1911. The price was 30% less than the local shops. Items were shipped the next day and received in less than a week. Mags were brand new in factory packaging. I couldn't ask for a better experience.

I ordered a pair of Oakley prescription eyeglasses from Optics Planet because of the great advertised price. The price even beat my LEO discount provided on Oakley’s government site. Based on the reviews I have read and my current experience it appears they lure you in with a good price then claim the item is back ordered which is what happened to me. It took Optics Planet 2 weeks to find out from their “vendor” the color of glasses I ordered was on back order. They have me the options of waiting, changing the color or canceling the order. I was told if I did the color change the glasses would be available “immediately.” I replied to the email accepting the color change option and called them to confirm they got the email. They confirmed my reply and said the item was being “rushed.”

I purchased a item I needed expedited to me. I paid for expedited shipping. Optics Planet sent me a confirmation email of my order with an estimated ship date of 1-3 days. After 3 days I called and they told me they had a stock issue and the item is backordered. I had received no email or anything from them stating this. The company has low prices on their website because they sell backordered items they don't actually have in stock to bait you to their website to hopefully buy more stuff. I will never do business again with them.

I purchased SigSauer Kilo850 Rangefinder from OpticsPlanet, that was portrayed on the website as new. When the confirmation was sent the unit was now being communicated as a "demo" rangefinder. When the unit arrived at my home it had no instruction manual, had no straps for the rangefinder and the case holding the rangefinder had someone else's initials in the case. Contacted customer service and received no satisfaction. Very disappointed and I will never order from this company again! KMS in Montana.

Upper level management responded to my concern and made me more than satisfied with the order. As I told Allen they need more of him in customer service. There are good people at optics planet and I would be willing to buy from them again!

This has easily been the worst online ordering experience I've ever had, order #**. Ordered March 31st, product shipped and lost by either FedEx or USPS, probably because parcel select is the cheapest and worst option for you to send your products. After waiting 5 more days for some kind of change in the tracking number (as suggested by your customer service) I called on 4/11 to file a missing package claim. Customer service said they can't file a claim until 5 full business day, so I have to wait until Monday to file that claim. Ok, I'll wait more... So Monday I call, wait on hold for 46 minutes, then finally talk to someone, they agree to file claim and reship, I change it to business address because now it will require a signature and I can't take a day off work to sit at home and wait for it. Ok, agreed, going to reship FedEx Ground to my business address.

This company is worthless unless you order through eBay and even then it's a toss up. I made an order and a week later it hadn't been shipped even though it was in stock. I kept getting the runaround on the phone. Sad part is they are the ONLY place I can get the part I ordered.

Several years ago I ordered from OpticsPlanet, after a month of waiting I canceled my order. Well I decided to try again because of sale prices, big mistake. All I ordered was a parts kit, nothing special. Looks like I might get it barely before a month has passed. It's sad they refuse to improve because they could be one of the best to order from online. It's either ignorance or arrogance in charge of shipping/customer service. This review is based on several orders since Christmas 2018. Good pricing, Poor service!

I ordered a NAA 22 mini mag belt buckle. They sent me one for a 22 long rifle, not the right. I called them and called them. Was on hold for 25 minutes. The first three times, I left a message to call me back, never got a return call. I finally got an RMA# and I return the item and requested the right item be sent to me. They finally got back with me and said the item was on back order and didn't know when it would be available. By this time I was a little hot under the collar and told them to cancel the order and refund my money to my credit card. They did refund the money minus the shipping charge, so I had to pay shipping for a very bad experience. I only gave them one star because I couldn't give them a zero. I will never even think about shopping there in the future.

Every time you call you are waiting forever to get a person. You do have the option to leave a number for a callback but I never received my callback and that was 8 days ago. I ended up calling back and just waiting. Once you get someone they are great!

I placed an order March 21st 2019 for an "in-stock" item. Shortly thereafter I got an email saying partial shipment and the product was 7-16 days out. I've called and sat on hold for 34 min one time, 27 min the next time, called and left messages, emailed and nobody gives me the time of day. Even today Zero for a response in any way, shape or form. I just want to cancel the order or hear it's being shipped, anything!

Ordered a pair of boots on Jan 5 and after after placing order was told item was on back order. Waited and waited for an update until I reached out to them on 2 months later for them to tell me everything is just peachy and that the order would ship soon. Well it’s now been THREE MONTHS AND STILL NO BOOTS. You’d be crazy to order from this site - learn from my mistake - a total fulfillment center scam.

The prices here can be excellent, but telephone hold times were over 30 minutes. Email and text contact were difficult. I ordered many parts from four companies, all were delivered before O.P. shipped. I will most likely order again in the future. Hope things improve by then.

I ordered a pistol brace kit a few days ago and accidentally put the wrong billing address so the issue is my fault but I've been trying to contact them for 2 days now, by email and by phone to fix this issue, their emails say they have a live chat option for assistance but that also isn't true, so I will NEVER be doing business with them again. I've called BOTH customer service lines and have sat on hold on both lines for over 20 minutes. Step up your game amateurs.

Have been a long time customer of OpticsPlanet but recently I have seen a significant increase in order processing and 1-800 hold times. An example is a order placed on March 20th for a bipod adapter and compensator 8 days later (March 28th) still has not been processed or shipped. Another example is the past three times I have called the 1-800 number, it has been at least a 25 minute hold until I talked to a human.

I ordered a Strike Industries MPX/MCX Stabilizer brace and a Sig Sauer MCX/MPX Collapsible Stock STOCK and both were shipped fast! Customer service is excellent and products are quality solid. Thank you.

Ordered 2 items from OPTICSPLANET. One of the items... A laser boresight... did not work. Shipped it back. They sent me an email saying they received it. No exchange. Can't make contact with them in any form... nothing. I'm out the money and the item. THESE PEOPLE SHOULD NOT BE IN BUSINESS.

I placed an order for a DDM4v7 URG. The product page showed that there was 1 in stock. The next day, the product page was updated to show that there were plenty of units in stock and the price increased by several hundred dollars. Several days later, I got an email from OpticsPlanet's compliance team saying that they need to cancel my order because the product I ordered is "regulated." Of course, 99% of their inventory is regulated. They're firearm parts and there's nothing preventing me from legally making the purchase. The email failed to specify what's actually preventing them from fulfilling the order but they did offer me a 5% discount code to apply to my order if I order it again (at the newly increased price).

OpticsPlanet is an excellent retailer comprised of high quality personnel. I’ve been placing orders through OpticsPlanet for nearly three years, as this is my fourth order. There has never, not ever been any issues or concerns as the staff and personnel have always been very professional, courteous, and most efficient in assisting the customer. In fact, OpticsPlanet has provided discounts to us, whereby many other retailers are more concerned with the inflow of cash.

Placed my order, then waited four weeks for the order to arrive. The order isn't even remotely close to what I ordered. I've sent two emails, no response. I will never order from this company again. My advice! Shop somewhere else.

I order two magazines for my Walther PPS M2. They were in stock and I was eligible for two-day shipping. I placed my order and a week and a half later I still haven’t received it. Optics Planet has good deals but bad customer support. It took over a week before my email to them was responded to. Better websites I would recommend are, Palmetto State Armory, Brownells, or even Preppers Gun Shop. All of these places are much faster and have better customer service.

On March 6th I ordered protective goggles for SWAT. On March 7th I received an email stating that the item had shipped. The tracking number with USPS, however, states that they have not received any shipments from Optics Planet. They took my money fast enough. From what I see here what they have learned from these complaints is to take your money fast and leave you hanging. They do not answer phone calls no matter how long you stay on the line. They do not answer e-mails. No contact to resolve this issue. They have all products in stock even when they don't. They take your money tell you it's shipped knowing that in most cases people will not do anything about it. Your bank or card co can do nothing as you cannot prove that they did not ship the items. Looks like my lawyer will be the next call.

Bought a Bolle Bolt sunglasses online on 02/26/2019... and still waiting for my order! I have called Customer Service 5-6 times to request for a status and they keep me on hold for minutes, and nobody answer! (As a matter of fact I'm on the line right now waiting to be assisted!!!) Also I have sent 3 emails and nothing! I want to cancel the order and the page doesn't give you the option to do so! Unbelievable!!! Do not buy from this seller! I want my money back!

I ordered the Vortex 4-16x50 Crossfire 2 rifle scope 3/3/19. I checked to make sure it was in stock before ordering and it took until 3/7/19. I mean if it takes you that long to ship an in stock item then why even waste people's time and money with garbage service like that? Just close down the company if you're gonna do it half ** cause most people don't have the time to deal with your **.

Ordered Rx sunglasses and subtotal was $262. Went to check order status the next day and price went up to $378 with no explanation. I emailed them 2 times and never got a response. I called and waited 30 min for someone to finally answer. The rep assured me it was going to be $262 and as a matter of fact, doesn’t even see the $378 price anywhere. I went in again tonight to check status and it shows the $378 amount! What the hell is this bait and switch. Looks like I’ll be calling my CC company to file a fraud report tomorrow.

Placed the order online Feb 24, has not shipped and their customer service will not answer emails or phone calls. Waited on hold for 15 mins, even tried contacting order number, same results. You are warned, do not order from them. I think they have closed and I am out $100!

I see many posts have the same issue with the less than impressive customer service. I placed an order for a set of Redding reloading dies and received the incorrect order. I sent my first email to customer service on February 26th and I received four auto generated emails since then asking for pictures. My first email contained a write up of the discrepancies and detailed photos showing the items are not what I ordered.

They may reply to this as they finally did with my emails saying how their customer service is #1 priority. This couldn’t be further from the truth. I have NEVER been able to talk to them on the phone after multiple 30+ minute wait times. They respond to my emails eventually saying, “sorry - we are busy”. I order 5 items 2 weeks ago, all were in stock in stock at the time of purchase. Next day, received an email saying thanks for the order, 2 items are not in stock. One item was gonna take 18-32 days, other 8-15 days. 2 days after the order I tried to call about the items that were in stock, no luck.

Guaranteed 2 day shipping actually goes ground and takes 10 days. I ordered a pistol brace at 11 pm on Sunday night, with a window of 1 hour to guarantee delivery by the following Tuesday. Paid for the product and received confirmation in my email. TWO DAYS LATER, on Monday afternoon, I receive a shipping receipt that states the label was JUST printed. Today, Tuesday, when I'm supposed to be receiving my order, I check the tracking number to find out my item will not arrive until NEXT Tuesday. A full week after the guaranteed delivery date. I have been on hold for 45 minutes, while I type reviews online, to speak with a representative. I will never shop here again, and I urge everyone to avoid this site.

Ordered a Serpa Duty holster for 1911s with rail and/or light that states it fits Colt 1911s. It might fit someone else's Colt 1911, but not mine and what it definitely does not fit is a duty belt, or any holster belt due to the belt loop area being far too narrow even when adjusted fully out. So, the product fails on 2 counts and the shipping fails on all counts. Took forever to get here and taking forever to get back to them via FedEx Ground. My money will have been tied up for a month when this finally gets resolved. Un...believable. Never again. Only tried them because the product was no available on Amazon and that is probably because Amazon realized the product was a fail to begin with. Sorry OpticsPlanet... I may be a slow learner...but this only took once for the real shopping experience to my last with you.

Updated on 03/03/2019: I finally issued a complaint to the Better Business Bureau on Feb 28th and the same day they informed me that they would make an "exception" for me and on Mar 1st, they emailed a different account of mine that I never gave them to tell me that they had processed an "early replacement" for me. I had previously asked for a discount and they said they would apply one. The invoice showed that the "discount" was not being charged full price again for my replacement. They shipped it and it arrived on Mar 5th. It was finally the right scope and only 37 days after I ordered it. Later that day, I was informed that OpticsPlanet had indeed charged me the full amount a second time. Luckily there were insufficient funds and the attempted theft was declined. Don't buy from this company. They are the worst company I have ever experienced.

So I ordered some things from the website on 2-19-19 and was charged. Then the next day 2-20-19 got a notification that I was charged $223.98 again for the same order I placed the day before. I have tried calling them and I was on hold for 62 mins the first call and 45 mins the second time I've called.

I made a purchase thought Optics Planet's website last Friday. This weekend I noticed that on the day of my purchase, OpticsPlanet had re-accessed my bank account without authorization and had mad an additional withdrawal of $140.51. This amount is different than that of the original purchase amount. Essentially they broke into my account without permission, or authorization and stole money.

Received a third package with critical machined parts from Optics Planet where the cheap, thin, unpadded plastic envelope was literally melted and torn open from the postal sorting machines. I know I can't be the only one complaining about how these envelopes are ineffective in protecting and securing expensive machined items. I even requested the item to shipped in a box instead of an envelope to no avail. All I ever receive back from OP is a canned apology in return.

Ordered $200 worth of stuff and 3 days later they sent me a email saying that after they had already withdrawn the money that they could not process my order. So I called (4 times and stayed on hold for 30 minutes each time) left messages and sent emails just to have them tell me it would process today just to cancel my order after everything I went through getting through to them. I will not be ordering off them ever again. Good selection sucky service.

At the time of this writing, I am deployed to the Middle East and needed a 2 Blackhawk SERPA products by a specific date for mission. There was no movement on the shipping and no communication "UNTIL" I canceled the order - then it suddenly "shipped". Customer service never returned calls or emails in spite of voicemail messages and cancellation emails. I was on hold forever. Never again. Nice website and they say the right things but customer service is about what you DO not what you advertise. The items, if they ship, will be returned. I fully expect that will also be a sterling experience. I will let you know. I view this as extremely deplorable support of US Military service members.

Still waiting on them to answer the phone or respond to my emails... It's ridiculous that I have left several voice messages, emails and still haven't received a response. Plus one of my items didn't ship which clearly shows in stock but it isn't. Now I have to wait a week to get my money back (If they answer the phone so I can cancel my back ordered item). I may have to get my bank involved. I'm not sure what's going on but this is not the Optics Planet I know.

One thing you do not do is lie to customers. This is my last order with OpticsPlanet. When placing my order everything showed in stock. Half the order was supposed to be 2 day shipping. Now 15 days later still waiting for my order. It was shipped ground. After all the B.S and lies about the order you think maybe you would have shipped a little faster??? No thanks. I will buy local for now on even if it is a few bucks more. A few bucks is worth less stress and B.S. My last order.

It has been over 48 hours since I ordered 2 sets of Trijicon heavy duty night sights and my order status is still processing. Also, the site stated both items had over 20 in stock of each so why is it taking so long? Maybe they will answer the phone so I can cancel my order and just pay extra at local gun store. Not worth the hassle.

I have a pair of boots that I love but which were literally falling apart after 5 years of heavy use, and I was searching for replacements. OpticsPlanet was the ONLY site that still had these specific boots, as they are apparently no longer manufactured from the company that makes them, or anywhere else. And not only did OpticsPlanet have the exact shoes I was desperately searching for (seriously, I love my boots, don't judge), they were also way cheaper than I had bought them for, 5 years prior. They were around $150 originally, but on Optics they were $79, which was even better.

Ordered some items on the 20th. One was in stock and the other said 1-3 days for them to get them in stock. After order was completed, both showed as on order. 10 business days later and neither item has been updated and the order has not shipped. After several emails and messages that they claim will be responded to in 24 hrs, they never responded and the only way for me to get a hold of a representative was to wait on hold for 20+ mins.

I ordered a number of items that were run on their Black Friday sale. The Strike Industries LPK & trigger guard never came. These were intended for a Christmas build for my son. After New Years, they still had not arrived. I wasted a half hour on hold for customer service. They pointed to the fact that their hidden availability indicator said it would be 7-18 days to ship when I ordered, but wanted to blame Strike Industries for the fact that it had been more than a month. These parts have been "In Stock" and available from Strike the whole time. They insisted they would have the parts on January 8th. Several days ago their status on the LPK changed to "In Stock". My items still didn't ship. I called and waited another half hour for them to drag their lazy butt to the phone and was told the item was out of stock and would be available to ship January 31st.

Ordered some Oakley Lens replacements that were supposedly "in stock" on Dec 7th. I tried contacting the company on numerous occasions via phone, email and live chat and never received anything more than an automated response. Then on January 28th the company finally responded back confirming my cancellation request. Terrible customer service, phone # isn't even connected.

Tried to order a vest carrier 10/8/18. The Website stated the item was in stock. I included two additional items in my order. Also in stock. As of 1/23/19 I have not received the vest. The other items were also never shipped (Hat and Pant). Contacted customer service with no explanation on product delay and no help sending the other item I ordered. Don’t buy from OpticsPlanet.

Ordered a book bag from this company for work and school. I ordered the item on Dec 9th, and called them two separate times. The first one said the ordered should be processed around Jan 9th to Jan 16. Now I called them again today, they say the item would be shipped around February most likely. At this point I don't expect the item to come here till 2050. This is the first time I see a company who does not know logistics and would have this kind of "backorder". Don't order from them unless you have the patience to wait for a long period of time.

I was excited to order some accessories for a rifle I bought. I downloaded the app and proceeded to put things in my cart. I went to checkout and selected the free shipping, not knowing IT WOULD TAKE OVER 2 WEEKS! I am still waiting to get my items, and just received a notification that it is now further delayed by another day. I should have read the reviews before ordering. I have since deleted their app and will never do business with them ever again. Disgusting.

The misleading part about this company is not the products. Their products are what they say they are. The problem is the shipping practice and poor business practice of theirs. I ordered a part from them on Monday Jan. 7th. I paid for 3-5 business days. They did not ship the package until Thursday Jan. 10th in the evening. I called them on Monday Jan. 14th, as USPS says it will not be in until the 15th which is past the 5 days even allowing one day to process the order, and the representative that I spoke to informed me that the 3-5 business days that I paid for does not mean that it will arrive at my place in 3-5 business days but that it will arrive in 3-5 business days of when they ship the package. So potentially, you could be shelling out extra money for priority or even overnight shipping and still getting it a week later. That is just really poor customer service. I will not be buying from them again.

Ordered Kryptek extreme cold weather hunting bibs and jacket. Compared prices on multiple sites/and shipping costs. Chose OpticsPlanet because they had best price and my size "In Stock" with 5-8 day delivery. I ordered and I received a notification via Email. A few days later that it was pushed back 8-17 days? So I called and they said that their vendor had delayed order? They blamed Kryptek, and I said it shouldn't even matter because my item was "InStock." The service rep danced around questions. And tells me that they don't guarantee delivery dates. That "they" emailed me? And gave me a 10% discount for inconvenience.

I ordered my items on Jan 1st. I was told they would ship Thursday. They didn’t. Then I was told they would ship Friday. They didn’t. I called to cancel the order and they would not let me. On Saturday morning I got an email saying the items have shipped with tracking number links. One link took me to FedEx and said they had not received the items from OpticsPlanet yet. The other link took me to USPS which also said they had not received the items. It’s now the following Monday and both shipping sites have still not received my items from OpticsPlanet for shipping. I will not use this site again and would not recommend it to others.

Order 1: they wanted to authorize my bank account (weird, but fine by me). It took them 8 days from the time I placed the order until the time it shipped. Order 2: Order placed Friday morning. Monday I receive an email that the item is not in stock. Order 3: After I ordered an item it went on sale later that day. I called to see if they could adjust the price on my order or cancel it so I could reorder with the new price, but I sat on hold for 20 minutes until their customer service department closed. So I sent them an email to cancel the order and let them know that they will never have my business in the future.

Ordered a scope on a two-day shipping guarantee. Day four still hasn’t shipped. Called to cancel my orders since they can’t hold up on the shipping. They said they can’t that I would receive a Email telling me if they can. Email said, "Sorry your orders have shipped." Funny thing is this is two days later. USPS still has never received the scope.

I ordered the product on Jan. 4 Friday. I skipped the free shipping and paid an additional $29! for two day shipping. Jan. 7 Monday afternoon comes and still not shipped. I called and they said it would ship today or tomorrow (Jan 8). So to get this straight I paid $29 for two day shipping and they aren't shipping it until 5 days after I ordered. This IS NOT how you do business online these days. This just confirms that Amazon will get more of my business.

A company that has to write hundreds of apologies to people who have had a bad experience showcases a company that does not learn from their mistakes. I have never had a nice experience with OpticsPlanet. EVERY SINGLE ORDER has either been listed as in stock only to find out they were backordered, or even if the item was in stock they take forever to ship and use Surepost which is guaranteed to take 3 times longer than it should. I live less than a 40 minute drive from their location and it takes 10 days to get something from them. OpticsPlanet...you have some serious changes to make. At this point, everyone I personally know in the shooting world, knows about your terrible service. How this doesn't convince you to change and become more like every other company I've ever ordered from beats me.

I ordered a Trijicon Riflescope 4.5-30x56 AccuPower on the 2nd of January 2018. I was notified that there was some error in the billing, as a result I had to verify my identity via one of two options. I chose the Paypal option. The money has been sent on the 3rd of January 2018 and I have contacted this company twice. Nothing from them in response. I have done business with them a few times in the past. For whatever reason the site changed my billing address for the card I was using to the shipping address causing the initial problem. I am unsure what has changed at this company, but it is not for the better.

Ordered a pistol brace on 1/03/2019. After ordering I noticed some disturbing reviews, I’ll tell you I was a little concerned. But was notified in less than 48 hours my item had shipped and to my surprise received on Sunday by USPS. I would recommend this company, and I don’t normally give reviews but based on what I’ve seen I wanted to share my experience.

I made an online purchase weeks before the holidays, with the expectation that items ordered - would be received in time. At checkout, it showed that both items would be in prior to Xmas. Not only did that not happen - but as I write this review... I STILL haven't received the second item. I just tried calling customer service but was in the queue for over 17min. I have emailed them repeatedly since realizing my merch wasn't coming in time and their resolution was - "we'll take 15% off your next online order". The reply should have been: "We're terribly sorry and to make this right - we're going to overnight ship your items."

The first time I had order an item from this company they had given me a hard time but I gave them another shot. When I placed my order I made sure all items were in stock. After order was placed I was told sent an email that two out of three of my items were not in stock. In fact it would take them nearly a month to get one of the items. I immediately sent them an email wanting to cancel my order and get a refund. I also tried calling numerous times but no one answers the phone at this company. 36 hours later I get an email that my single items has been shipped out. I tried calling again but no answers. 12 hours after that I get an email saying that my cancelation request came too late and they could not cancel the order. I sent a reply saying, "Then cancel the other two items." No response. STAY AWAY FROM THIS COMPANY. The few dollars you save is not worth the headache they give.

I ordered a Black Friday deal on a Avalanche Beacon in October 2018. I was going backcountry skiing a few weeks later and it never showed up, I emailed them over a dozen times and received a one line response a week later that the "in stock" items were on back order till November 28. It's now Jan 2. No items and no response, this is fraud, I doubt they exist, stay away, far far away!

Wanted to buy a Christmas present for my kid, placed an order on December 21st. They canceled it due to distribution rights. Told me about cancelation three days later. I gave them another chance and ordered different item. Now December 31 my order still processing. Wrote multiple times to their customers' service. Keep getting excuses even after saying that I don’t need it. Really have a bad feeling about the whole experience dealing with this company.

I’d like to share a story as it looks as though OpticsPlanet actually reads the reviews. Earlier this year I ordered a plastic HK VP9 Bluegun for an upcoming pistol training class. Well the class came and went and three weeks after ordering I received a call from a Postal Inspector about the OpticsPlanet package. Some bright person in the OpticsPlanet shipping department decided to ship the Bluegun in an unpadded envelope and send it via the US Postal Service! Well guess what happens when the Post Office thinks they found a handgun!

I placed an order with OpticsPlanet.com on the 27 of November 2018 for a scope and after waiting a few days I decided to cancel. I contacted the company through chat and asked to have my order cancelled. I was told that it wasn't possible and would have to wait for the order to ship so that I could request a return. The following day a shipping label was created and eventually FedEx received the package.

I've ordered from OpticsPlanet quite a few times over the last few years. Some orders have taken more than a couple weeks, but I've just come to expect their slow service. My last order was placed on 12/9/18. I double checked to make sure all items were listed as "in stock". Nine days after placing the order, I received an email saying one of my items was back-ordered and another was discontinued. I was informed the order would ship when the one item was back in stock. Since I was going to go elsewhere for the discontinued item, I decided to cancel the rest of the order. I followed OP's instructions for canceling the order online. I didn't hear back on that request, so I called the next day to make sure the order was canceled. At that time I was informed the order shipped a few minutes earlier.

I've ordered this scope on October 19th, 2018 and the estimated delivery was 29 to 37 days out. Not receiving any update on the order status, I've chatted with an Optics Planet customer service representative on November 25th who assured me that the company was waiting for a December 2nd delivery of this scope in a number greater than the total orders placed at that time. On November 28th I received an email from Optics Planet announcing the shipping of my order within 7 to 16 days. As an established customer of Optics Planet, this was enough assurance for me not to cancel my order and take advantage of other sellers who had this item in stock and ready to ship at about the same conditions.

I have purchased from OpticsPlanet several times before without incident. Recently, things have changed and not for the better. First, a precision rifle scope was shipped in a large box containing my order and packed with plastic "airbag" padding that collapsed in transit - allowing my scope to rattle about inside the box. I got lucky. There was no damage. Then I placed two more orders for items shown as In Stock. The order confirmations did not contradict this...at first. After an acceptable amount of time had passed, I rechecked the orders and found one item each was on back order and my remaining items were being held.

It took 11 days to get an item from them because their free shipping is done by FedEx SmartPost. Had I known prior to ordering from them, I would have went elsewhere, so beware! It takes 2 days for this company to ship out of their Warehouse, then you can wait at least nine more days. I'm located slightly over 600 miles from their door so it's not like it has to cross the entire country to get to me. When I called to inquire I was on hold for 18 minutes just to hear the CSR tell me that they couldn't do anything until 10 days had passed, even though the FedEx tracking showed "No anticipated delivery date available". Save yourself the agony and go elsewhere.

This company does not support veterans. I attempted to order an item for my husband and was not told it was restricted, it stated that it MAY be restricted. I placed the order and paid and they stated they sent me an email requesting more information (which was never received). The item was not allowed to be purchased by veterans. Also, there is nowhere to leave a review on their website, it only shows 5 star reviews. The customer service rep for their company stated I could leave a complaint on their website. The gentlemen also over talked me, which is disrespectful. I will never use this company and I will be sure to let others know not to use them as well.

They sell merchandise they don't have then after a month they ship it to you after receiving it from China. I'm livid. Found out they have done the exact same thing to other people I know. I will never shop here again.

A few weeks ago a friend of mine convinced me to purchase a Steiner P4Xi optic. After searching all over the internet I decided on Optics Planet since they had free 2 day shipping and about 50$ cheaper than other sites. I ordered one hoping it would be delivered in time for me to pack it out for a deployment. After purchasing the product and my money leaving my bank account I waited for a week. After not getting a follow up email I decided to call, only to wait on hold for 45 minutes. I finally got an answer and much to my surprise I found out my order was flagged by the "risk management" department for fraudulent activity! They had no problem taking my money, but then didn't tell me what had happened after the fact, or attempt to contact me. This supposed department also doesn't work on weekends and can only be contacted by email.

Purchased 2 laser sights for Glock 43 at nearly $700 and needed them in 2 weeks for a Christmas gift. System allowed purchase to go through, did not mention that they DID NOT HAVE THE PRODUCT IN STOCK and even allowed me to pay for 3 day expedited shipping for a product they did not have. Received an email couple days after the purchase that said my shipment had been ordered and they did not know when it would be fulfilled. I responded to their email as instructed to ask if the product would ship by Christmas. No answer. I emailed again a couple days later - no answer. Called Customer Service and waited on hold for 30 min only to get a Customer Service rep that could not give info on when the product would shop, could care less about my order and was more than happy to cancel it so that he could get on to the next unsatisfied customer.

Their website showed product in stock so placed the order to get in time for Christmas only to find out it was not in stock and would not arrive by Christmas. Will never order from again. If it’s not in stock they should list not in stock on their website. Not worth wasting your time.

Put my order in to buy a Carhartt coat and it never said it was on back order. It's been two weeks and still hasn't shipped. Called customer service twice and each time waited 20 mins. Each time I left a message saying I wanted to cancel my order. I also sent an email saying I wanted to cancel my order. Four days later still have not heard anything. This was suppose to be a gift for Christmas and I'm still in limbo. Please do not order from this company!! Worst customer service I ever experienced! I guessing there's only one person working at this company. Hopefully they get shut down!

Trying to order a gift certificate from OpticsPlanet.com for my husband has been a terrible experience. On their website you cannot just add it to the cart and buy it, nope you have to call them. 20 minutes on hold to get to talk to someone who is so severely inept at their job you have to talk slow and repeat yourself 5 times (I have no accent and speak very clearly, never have I had to do this!).

I did a lot of research on telescopes and settled on a Celestron 4SE. During a Black Friday sale. Opticsplanet.com had the best pricing so I ordered it through them. What a mistake! They advertised a 2-4 week delivery time which means it would arrive before Christmas. After 2 weeks of not hearing anything from them, I called to check on the status. They informed me that they did not have any of these units in stock and would not get them in time to ship out for Christmas. I then asked if they had anything else in the same price range.

I ordered a couple of items from OpticsPlanet and when I put them in my cart they said they were in stock and of course they took my money for the products and then they sent me an email a day later saying that they were 5 to 7 weeks on back order and they will not return my emails or refund my money!! I'm just stuck with waiting, they are a horrible horrible company. Do not waste your money and time on OpticsPlanet.

I ordered 4 items from this site last week that were supposedly in stock because one of the items that I ordered was out of stock at Primary Arms where I normally purchase parts. From what I can tell, none of these items have shipped yet. I ordered one part from Primary Arms the following day and received it today. I would say that OpticsPlanet is unusually slow at shipping items that you purchase from them. They do have decent prices but they aren’t great enough to wait a year to get your items. I saved a whopping $6.00 on my items by going to OpticsPlanet on this purchase. If I had received my items in a timely manner I would be going back. I purchase a lot of parts. After this experience, I don’t think that OpticsPlanet will ever get my business again. If you need any of your items in a timely manner, stay away from this business. If saving a couple bucks is worth waiting forever for your stuff then this is the place for you.

I placed an order for one item on 11/22, the item showed ‘in stock’ on OpticsPlanet.com and said it would ship in 1-3 days. Two weeks later, nothing. I called the customer service # and was told they had the item in stock, but because I bought it at a discounted rate, they had to wait until it could be shipped in from the manufacturer. Again this was their price on their website. I cancelled my order. I ordered the same item from Primaryarms.com, and the item shipped the same day, with a tracking number and all. I think the most telling thing about OpticsPlanet.com is that, remarkably, all of the reviews on their website are ‘excellent’ or ‘good’ but when you look for reviews elsewhere, such as here, you’ll get a different picture. Use caution when ordering from OpticsPlanet.com.

I ordered some things when I was overseas so I would have them when I got back. I then received an email asking about ITAR restrictions. I replied to their email with the information they requested. I did the chat and explained my issue. The person in chat said he couldn’t do anything, but if I replied to their email it would be handled. He also told me 2 of the 4 items were back ordered, even though they said “in stock” on their website. I finally get back to the states, and I’ve been sent the exact same email about overseas that I’d already filled out. I cancelled my order and bought from a company that does some follow up as opposed to multiple form emails. 1 star because 0 wasn’t an option. A few days later I get the I was overseas when I ordered them, but the shipping address.

I ordered binoculars for my husband and they still hadn't shipped for over 1.5 weeks (even though they say 5-10 days) so I called the company. I was on hold for over 20 minutes before getting to talk to someone. The lady told me the binoculars were on back-order and wouldn't be shipped for 5-7 weeks; it never said that on the website and I was never notified. I decided to order them from another company. I wanted to cancel my order and was on hold on the telephone for over 30 minutes, I left my name and number and a description of wanting to cancel my order. I was never called back. I tried to use the live chat to cancel my order and was on hold for over an hour! The service of this company is horrible! I have never dealt with such a difficult site in my entire life. I will never order from them again and I will advise others not to as well. Horrible communication and false advertising.

The OpticsPlanet website is blatantly misleading. They make it appear that they have items in stock when, in reality, they have to order the products from the manufacturer before they can ship them out. I ordered an item and was quoted "Estimated to ship within 8-19 days". I checked their website 2 weeks later and the same item I ordered was listed as "in-stock" on their website and my order is still yet to ship. Additionally, they constantly use misleading advertising such as 30% or 40% off, when every other online vendor has similar or better pricing. I have never written a review like this before, but I felt inclined after my experience with them. Do not use this website.

I am one of the very loyal OpticsPlanet customer since year 2008 and I've ordered so many products from them I can't even count them (mostly gun accessories) and never had any major problems until recent days. Most of orders I placed orders are now delayed or asking for my attention for some kind of ITAR verification (for example Order no.**). I replied them promptly with signed documents very same day but still holding my orders up to this date. Somehow, almost every single item I ordered recently going through the same stupid ITAR process again and painful delays starts again and again! I bought so many items and spent over thousands of dollars within a month period but I'm very one step closer to return every single items and cancel all open orders from them!

I placed an order for two items believing both were in stock and would ship promptly. I only became aware of the fact that shipping for one of the items would not take place for up to 25 days. The second item did not have any date that this would available. I immediately send an e-mail asking that my order be canceled and a full refund be made to my PayPal account. Since then I have sent additional e-mails asking for confirmation of my cancellation and refund but have not heard a word back.

On November 25, 2018, I purchased a Trijicon ACOG 3.5x35 Dual Ill Riflescope w/Mount, Green Crosshair .308 Reticle. On November 29, 2018, I received a strange email requesting that I "verify" my payment method. The email gave me two options. Either I could "manually" verify my payment method by calling customer service and having them charge me some random amount of money, OR, I could go on to PayPal and send the amount that way. I decided to send via PayPal.

Had to put in a few orders for gifts for the recent holidays and I've never seen slower shipping/handling times in my life. I mean I put in these orders almost 3 weeks ago and still says "waiting for item" or "order needs your attention" some of these orders I've already cleared with my credit card holder AND OPTICSPLANET, AND STILL HASN'T BEEN UPDATED!! Does it really take 3 whole weeks to change the status of an order? Let alone the voicemails AND support emails that have gone COMPLETELY unanswered, other than one where I decided to just cancel the item and get a refund, but guess what they replied within an hour of me sending out the email to them.

I ordered a very popular scope in the last few hours of Cyber Monday. I was contacted today that the scope was going to take 5-7 weeks to ship and instead of giving me the run-a-round I have had with other online vendors, Johnathon ** emailed and called me with an upgrade option for a serious discount. I am extremely satisfied with my upgrade, service, and how quickly Mr. ** was able to help me out. I have been shopping for a scope for several months now for a planned coyote/prairie dog hunt and OpticsPlanet has the best prices of any vendor by far.

I have been buying things from OpticsPlanet.com for years now. Sights, weapon attachments, etc. I have never had any problems worth writing about. I ordered a folding brace and backup iron sights for my new rifle-type pistol. The prices weren't that great, but I have done business with OpticsPlanet in the past, so it was worth the extra money to buy from a place I know and trust. Anyway, so I ordered and filled out shipping and payment options. I get an email confirming all of that stuff. Then I get an email from OpticsPlanet telling me that the item is on backorder and I have to wait 6-8 weeks. There's no mention of this on the webpage for the item.

Same problem as many others in stock items not shipped or received when promised. Still waiting for shipping date. I expect the same apology as I read on other reviews with no corrective action taken. STAY CLEAR OF OPTICSPLANET!

I have never taken the time to post a negative review of anyone but I am so angry I had to let everyone know. I ordered a scope and all of the necessary equipment to mount. Then a week later get an email asking why I am sending to my PO box rather than residence and my shipment is on hold. I wait on the phone nearly 22 minutes before rep picks up and tells me I cannot verbally reply to the questions in the email. Then she tells me it's no problem b/c my scope is backordered 5 weeks. Terrible customer service and no notice given of the backorder status.

The company just responded to my review and apologized. And as i was finally able to get hold of someone on the phone, and get my order resolved, this issue is closed for me.

When I received my order the package had been opened during shipping. I made 1 call to customer service and in a very few minutes a new shipment was on its way to my address at no charge, I COULD NOT HAVE BEEN HAPPIER WITH THEIR SERVICE.

Updated on 02/17/2019: My order has STILL not shipped. Still shows no update. It was supposed to be a Christmas present for a good friend (which is why I ordered it in OCTOBER). It's now been almost four months. This is completely absurd.

I tried to order something on their website. They automatically added items to the cart that I had no interest in and didn't want. To add insult to injury, I could remove the item I wanted from the cart that I wanted, but not their lame suggested item to complement the purchase. They actually expected me to waste $10 on something I didn't want... lame website, lame programmers, sham company.

Discuss my order with my gunsmith and he already knew. Spoke to several other hunting friends and they also knew. RUN AWAY... They are a waste of time.

They sent the wrong item - and now have to "investigate the warehouse". Put simply - someone had a SINGLE job to do (pick and pack), and they failed. And now somehow this is MY fault and I'm out. That's terrible. I ordered this - two-day air - for an event which I will now be unable to use this for. It will be OVER A WEEK (or more) before they investigate, send a replacement - bill me a SECOND time - and then get the correct one out. This sucks. Optics Planet's shipping (warehouse) and return policies are terrible. I'm angry. Two calls, two times on hold. Hung up on (by accident), had to call back and wait again.

Welcome to Optics Planet where orders ship when we get around to it... Sorry guys but 99% of online retailers ship same day unless it's past a typical afternoon cutoff time. 1-2 Days processing is ridiculous IMHO. I blame Amazon, they've spoiled us all but you gotta step it up.

Run away from them. Trust me! They sent me an empty box without the item inside. Their so called logistic claim or customer service is so unprofessional, inexperience and so slow to resolve the matter. They'll wait for 14 days then start to process your claim. The small amount money I've save from them it's not worth the headache nor my time, which each personnel have their unique different stories each week. Even dealing with their supervisor (Chris). He was offensively impolite pointing fingers who's assign responsibility. I just hope they didn't send me a used/refurbished product and forgot to put the item inside. I never experience of removing a newly purchased product that is missing a plastic wrap and the condition of the box seems someone place its foot inside already. Again don't waste your time even you think you'll save a small amount.

Ordered a riflescope described as in stock almost three weeks ago. Still hasn't even been shipped. Good luck getting delivery in the time period quoted. Been told multiple dates for expected delivery and now just a, “We are not sure when we can fulfill your order response.” While customer service is polite and courteous, they respond in previously prepared form text, are slow to respond, and lack knowledge of a solution. Don't waste your time! Go to a more reputable company and cares about living up to their word.

I ordered a light from them because it was supposedly in stock and they offered expedited shipping. After 9 days I called the company to find out why my item hadn't shipped and I hadn't heard from them. They stated they sent an email that the item was back ordered (I didn't get one) and that the item wouldn't be available for an estimated 2-3 weeks. When I asked about switching to a similar item they said ALL similar items are all out of stock despite all currently being available on the website. DO NOT ORDER unless you are in absolutely NO hurry to get your item!

Put in the order September 17th for 7-10 day shipping and they still haven't shipped yet. The new shipping date is October 12th. When ordering an item that is in stock it should not take a month to even ship. At the very least they should be upfront about the amount of time it will take. I won't be placing orders for this retailer again. Their service has been less than satisfactory. Do better.

Shawn from OpticsPlanet assisted me in my order. He made sure the bow would arrive on time... and it arrived earlier than expected. This was a great experience and I will definitely shop with them again.

I bought Ray-Ban sunglasses because they claimed to have the best price which they did. It took them 3 weeks to fulfill the order and when I received the glasses they were the wrong sunglasses. This was a nightmare. To top it off I had to pay for the return shipping. If I did not make the mistake why should I have to pay for the return cost? I would steer away from this company. It's more like eBay than Amazon. In 2018 there is no need for this kind of service. Look somewhere else.

I recently placed an order with Optics Planet for a particular type of rifle scope. Optics Planet took the liberty to cancel a part of my existing order and replace it with something else without my authorization which I felt is completely unacceptable. Support staff just replied with, "Sorry, send it back." In my experience, a reputable company would provide some type of compensation to facilitate further orders. In the past I have experienced several shipping issues/delays. Was hoping this experience would be different but no luck. No more dealings for me with Optics Planet.

I bought 'NEW' camping stoves paying $1580, but ALL of the delivered products were used. I returned the products as they suggested, but NO MONEY REFUNDED NOR ALTERNATIVE PRODUCTS SENT. Never drop any money on the website, since it is an obviously intentional scamming.

I have been using OpticsPlanet.com for over a year now with little issues. One thing I recommend to all is use PayPal and make an account with OpticsPlanet.com. Any time I have had any issues with my orders or questions I submit them when logged in and they respond within 12-24 hours every time. It's also a nice way to keep track of everything you have ordered and also if you need to return anything it's a couple of clicks and done.

I ordered the glasses, and called to get my prescription worked out. I didn't think I filled in the prescription right, but the dude on the other end of the phone was super nice and helpful. It took about a week longer than I expected (about 2.5 weeks total), but it was Labor Day weekend so that really wasn't their fault. I called twice for status updates, about a 7-minute hold, but everyone was really nice and helpful. Glasses were just as described, and probably the best pair I have ever owned. I use them on my motorcycle, and plan on testing them out for skydiving. They're a little big on the sides, but the strap accounts for that. I have a small face.

August 17th I ordered 2 ten round mags for MKA-1919 12GA and paid right then when ordered. August 18th I got email saying items shipped. To this day items still have never been given to shipping service to be delivered per tracking number they provided me! Now my bank card number I used with them has been stolen and used (Really feel them or an employee of theirs stole and used it). They say they don't take money from your account til items ship but took my payment next day after email saying shipped as they never were as proof per tracking number. Plus emails me saying order canceled per my request which I never requested. Then emails me saying they messed up and was referring to a order from 6 months ago. And that order was canceled due to their lack of shipping details.

I made inquiries on two different occasions and have never heard from anyone. They sent emails saying there would be one of their Trained Professionals would get back within 24 to 48 hours... NOTHING!! Ordered a recoil pad and two days later, the order is "still processing". They didn't have any problem taking my money right away. I won't do business with OpticsPlanet ever again. Their Customer Service sucks!

I ordered a Holosun HS510C which is a $300 sight on Monday Aug 13th and I selected 2 day shipping so it would come in before the weekend which my birthday is on so I could have the optic for a rifle I built specifically for my birthday. And upon arrival of the optic I Unboxed it and noticed it wouldn’t turn on so I pulled the battery tray out and there was no battery. So I check the extra battery tray that comes in the box and there was no battery in that one either which the optic is supposed to come with 2 batteries! So I drive back into town and buy some CR2032 batteries so I can make sure the optic even turns on well. It does.

I ordered two Zebco 33 Platinum Reels way back on June 18, 2018. There was no notification that the item was backordered so I called in early July and was told it would be a week more. I then called later in July of 2018 and was told the item was backordered but would ship out by August 7, 2018. It is now August 14 and I have heard nothing from the company about my order which was backordered???

I ordered gun parts from Optics Planet for the first time last week. After an incredibly annoying process of verifying my account and payment methods (which took about 4 days) I was notified that there was a delay in the processing even after my account was verified. Over a week later and my items still hadn't shipped, and the ordered was still in processing. Canceled all the items I ordered and decided to never order from them again. Just a terrible experience from start to finish.

Last Friday I ordered a scope/Mount from OpticsPlanet saying it would be shipped with free 2 day shipping. I really needed this thing here this week since my gunsmith is waiting on the scope to sight it. It’s almost a week and my product was just now sent with standard 7 - 10 day shipping instead of 2 day free shipping. I called OpticsPlanet 2 days ago to see what was going on with my order. They told me that the product won’t be sent out for another day or two so I told them to cancel the order and get my refund back to me. As soon as I said that they said they’ll send me a confirmation with a cancellation email but guess what, instead of canceling my order they send the scope to the USPS with standard shipping. Very bad customer service, dishonest company I wish I read the reviews before I ordered anything from these guys. I will never in my life buy anything from them again. Thank you OpticsPlanet.

I ordered two holsters exactly TWO WEEKS ago! When I placed my order both holsters were showing that they were in stock. I was leaving for a trip in two weeks, but I had ordered from OpticsPlanet several different times in the past and had always received my products quickly. So I placed the order. I later receive an email saying that one holster is out of stock and won't be in stock for another 16 days!! I immediately emailed them back and explained to them that I was going out of town and that I really wanted to take the other holster that I ordered with me and that was the whole purpose of me ordering it so that I could conceal carry on my trip. I asked them if they could ship the holsters separately since I was not aware that the holster was out of stock when I placed my order (they clearly advertised it as in stock). They refused to do this without charging me even more for shipping.

Ordered an item on Amazon from OpticsPlanet. A few days later they contacted me, stated that the item was backordered at the manufacturer, and offered to waitlist me. I confirmed that I wanted to be waitlisted for the item. Every communication with OpticsPlanet generated an automated response, confirming that they had received my communication.

I ordered some Bravo Company Keymod Rail Covers for my free float handguard on my AR 15 back on July 19th. I just got an email saying they just shipped July 26th, Really! I called OpticsPlanet back on July 23rd, and they said that the order was not shipped due to it being the weekend. So, I ordered the same item from eBay, which I should have done in the first place, and it arrived yesterday, 3 days after I ordered it from them. I still haven't received the items from OpticsPlanet which I order from them first and it's been 9 days. I will never order anything from these people again. Lost my business, I guess they are not for the small time gun enthusiast, you got to be the big time to get service from these folks. I just thought I'd try them out since all my YouTube channels advertise for them with these special codes. I the sucker here, but it won't happen again!!!

Was told repeatedly each day that I called that the next day I would receive an email with a tracking number for shipping from order placed on 18th. On the 24th, I called and asked again and this time I was fed some line about them changing up their warehouse processes and they still weren't sure when it would ship and it might be days, so I told them to CANCEL THE ORDER. They fed me some excuse (which I don't believe) about having to send a request to some other part of the company to get it cancelled. In the meantime I ordered the item I was in need of directly from Night Fision Sights, Inc, and then I get an email with from Optics Planet with a return RMA, yet still did not have a tracking number.

I placed an order through this company on a Wednesday. I received an email the next morning saying my order was being processed and would ship soon. 5 days after placing the order I have received an email that my order has finally shipped. Here it is 4:23pm California time and USPS is still reporting they are waiting for the package. I wrote a lengthy email to Optics Planet about things they could have done better and what do I get, some prewritten sorry for the inconvenience and frustration BS but we process orders for 1-2 days. Obviously based on their response they couldn't take the time to take responsibility or to really read what I wrote. I was not going to write any reviews but I feel that due to their cavalier attitude on customer service, others should be warned. I just wish I saw their Consumer Affairs rating before I ordered from them.

I went online to purchase a spare spring kit, a Magpul pistol grip and 2 stock stoppers so I can stay compliant with CA new laws for my AR15. On their website it said that they had all items in stock so I placed my order. 2 days after I placed the order I got a confirmation stating that they have received my order and that they will send me another email with my tracking # etc. A week went by and I haven’t received anything in my email so I called the customer service department and ask them what is going on and then they told me that the spare OOPS spring kit that was in my order wasn’t in stock and is actually on back order. So I was okay with that, I know things like that happen, no big deal right.

11 days to receive product which is unacceptable.... then they charge you $7.95 if you are unhappy and want to return item. I will never order anything from OpticsPlanet.com again, especially when there are so many other options available that ship on time.

I placed an online order with this company and they sent me an email saying that the order had been placed on "hold" because the delivery address was different than the billing address. They wanted my permission to allow them to verify my card by playing some stupid game, with the incentive of a "free gift". I couldn't believe what I was reading. The credit card company accepted the transaction, but they denied the transaction unless I met their stupid and probably illegal demands. This is what they sent me… "We truly apologize but your order has been temporarily placed on hold because the shipping address you provided is different from your billing address. For your protection, we need to validate this credit card transaction before we can proceed with your order. There are several simple ways to verify your transaction:

I ordered a holster from OpticsPlanet with some reluctance because of all of the negative reviews but I must say that I had no issues. It took them two or three days to process my order but I received my item in nine days from the date that I ordered it. I also am very pleased with the holster.

When I went to check out for a Nikon rifle scope with a free 2 day shipping tag on it, my FedEx arrival day was a week out. I called customer service and asked why I didn’t get the 2 day shipping. They said I had to enter a code. I explained to them there was no prompt for the code and checkout had no instructions on how to obtain the code. If a product has a 2 day shipping for free why not just ship the thing with 2 day shipping because I didn’t receive a refunded to me for the 8 day snail mail. Just saying if you don’t want bad reviews make sure check out is clear.

Sent them a check but cancelled the order 2 days later. It's been almost a month and still no refund. Each time I call it's a different story. This is my first and last time doing business with this outfit.

I've ordered a few things from OpticsPlanet. I've never had a smooth and, ultimately, satisfying transaction with them, though. They have 3 major downsides that I believe makes them a pretty bad company to do business with: First, they are very misleading in that they offer a ton of products, but hardly any of them are stocked and it's not always clear as to which ones are available and how long you're going to wait if they're not. This can be extremely frustrating because their wait times are often in the months, not days or weeks, but months.

Sent $1200+ return back and it’s been at their location for two weeks now and when called was told “that is a lot of money. They have 30 days to initiate refund”. Then I will have to wait longer for the credit back to my card. PLEASE LOOK AT ALL THE ONE STAR REVIEWS... SHOP ELSEWHERE.

Great deals that is if you ever get your product. Ordered Vortex Venom Top Load 1x26.5mm 3 MOA Red Dot with discount $ 201.00 12 % off. Still waiting a month and a half later. Going to cancel order and buy it from someone who actually has it in stock.

I purchased AmeriGlo sights and a TLR-7 light for my Glock 19 from OpticsPlanet. Both were on a short waiting list, however I was notified of this upon purchase. Given the fact that I am waiting on other parts for my build, a wait was not a concern. The fact that the parts I was purchasing were also 30% or more below market value (when I purchased then) was another reason to wait. All parts came BEFORE the listed wait period, and customer service was in contact with me every step of the way.

So I got a scope in and when I was unboxing it I noticed that only two sides were protected with bubble wrap. After examining the scope, I found a dented cap on one of the turrets and contacted OP first thing Monday morning. They said to take a picture of the damage and send it in with an email. The email I just received said I needed to create a RMA by clicking on a link. Followed the instructions and now they are saying on the website that shipping damage is not covered and will not issue an RMA. So don't think I will be upgrading any other scopes or optics with them ever again. It was nice being placed on hold for 45 min just to get a question answered that was wrong. So far not worth the 50 bucks I saved buying from Optics Planet.

I have been a customer for the past 7 or 8 years. Great place to buy tactical and hunting gear. The customer service is great, they take returns for free. The selection is huge. I just got an awesome deal on Vortex scope shipped free and had it in one day. I have purchased different stuff and never had an issue. I will be back for me.

I will never do business with OpticsPlanet again. The first two orders went OK. I got free shipping and the first order took about a week to ship. The second order took around 2 weeks. The third order was a mess I ordered a bunch of items, for a security job, which included a streamlight handcuff key. They let me know around a week later that the order was on freeze because I needed to fax credentials for the handcuff key. I then cancelled the order because I thought that was ridiculous. Even after I cancelled the order they continued to email me for a few weeks later saying the order would not process without my fax. I made the final mistake of making another order this time without the handcuff key. I immediately paid them the entire amount via PayPal $60 and $10 from my credit card.

I am a returning buyer from this business, but this is my first purchase of a high-end product (AccuPoint Rifle Scope). The Post Office lost the package for 12 days and after 7 days I launched a search with USPS. OpticsPlanet worked with me and USPS in getting the product located and delivered. The product is exactly as advertised and delivered in excellent condition with everything it's supposed to include. Their videos were helpful in my selection and their amazing prices sealed the deal for my purchase. I couldn't be happier with my selection and the service from front to back from OpticsPlanet and would/will be recommending them from here on out. Good Job!

Do not purchase from OpticsPlanet or Drago. I purchased a 3 items online. I received a confirmation that all 3 items shipped. I received a tracking number and the package arrived on the date indicated (UPS PASS). I opened the box and there was 1 item in the box. There was no information regarding shipment of the other 2 items. Supposedly they are in transit. (OPTICS PLANET FAIL.) The item that arrived was a Drago Hydration pack. All 3 of the small zippers on this pack failed during first operation. (DRAGO FAIL.)

I bought a holster on December 11th 2017 and they sent the wrong one. I called and they said, "So sorry. We’ll be glad to sent you the correct one, but we’ll wait until we get the one you have back." Fine, so I sent it back and in 2-3 weeks they email saying they’ve got my return so they’ll send me the other holster now. Then a few days later they call saying the holsters they have are wrong and they don’t have the one I want. So they say, "Pick a different one," so I do and they say it will take 29-37 days to arrive. That day was January 13th, I called at day 38 and they said they’re still waiting and they don’t know when they’ll have it. It’s now February 22 (day 40 from the day they “received my return”) and they say they’re still waiting on the items to arrive at their facility before they’re sent to me. Ridiculous.

I placed an order with OpticsPlanet on January 20, 2018. After 17 days I contacted customer service and was told that there was an issue with the shipping and they would check on it. When I asked if someone from the company would call to let me know what the status of the package was I received a non-answer, I asked a second time and was hung up on. Extremely poor customer service.

I would never buy another product from OpticsPlanet and strongly suggest other shop elsewhere. It took close to twelve months for my order to arrive. When it did arrive, two items were missing. OpticsPlanet are very reluctant to send me the missing items. OpticsPlanet rarely reply to my emails and I'm sure this is on purpose in the hope that I will stop contacting them for the items I've paid for. If I could award less stars I would. DO NOT SHOP THERE!

An item that was too large was sent back to OpticsPlanet, using their return shipping label, to the post office (as directed). I left it at the post office on January 13. OpticsPlanet has an arrangement by which the United States Post Office apparently holds an item until it can be transferred to UPS. As a result of the system, the item arrived back at OpticsPlanet on January 25 (12 days later). After arriving back at OpticsPlanet on January 25, it took until February 5 for them to transfer it to FedEx.

Ordered Meprolight Flip-up Sight Sets with Tritium, 2 Rear Dots FRBS M2D-B for around $60, and had planned to buy two new rifle scopes as well. Turns out - a “typographical error occurred on our website causing a pricing discrepancy”. As a business owner, if I quote a job at a specific price and then realize I screwed up, that’s on me and I honor that quote. This is the opposite of that. It’s a great way to permanently lose current and potential customers. Won’t ever recommend OpticsPlanet to anyone.

I purchased a Leupold scope and two sets of metal Leupold scope covers shortly before the end of Dec. via over the phone order with Optics Planet. I received automated email about a week later informing me I had two days to respond or my ordered would be canceled. I immediately called the co. and was asked to allow them to charge my cc for 1.00 to 5.00 and I would have to call my credit card co. and find out the amount. I call Optics Planet back with the secrete amount to verify me is me. I appreciate the fraud protection, but why didn't we play this game a week earlier when I first placed my order over the phone.

I ordered a $400 scope from OpticsPlanet about 3 weeks before Christmas with a promised delivery well ahead of gift giving time. Just before Christmas I was sent an email saying my shipment had been delayed. I think it was 3 business days ahead of the holiday. I contacted the company and was treated pretty badly by their staff. I canceled my order, found the same scope elsewhere for less money and it arrived on time for Christmas. I had bought other things from OpticsPlanet that were on time which is the only reason I didn't give them just one star. But what they did and how they handled it was off the chart bad.

Placed online order on 11/27/17 for over $100, expected to receive item/Christmas gift before holiday, as stated by company's shipping policy of 7-16 days. I never received an out of stock or delayed shipping email. On 12/23/17, I received email shipping notification. Item was received the following week on 12/28/17 and missed the holiday. On 12/26/17, I immediately called CSD. Could not reach anyone for days, left several voicemails with no response. Then I contacted them via email. The only response and resolution they offered was via email, not even a phone call, and received a credit of $9.79. Worst experience ever, I hope you read this before placing your order!

I recently ordered 2 Vortex Scopes from OpticsPlanet expecting that they would arrive relatively quickly however, I received 2 emails stating that it would take much longer than expected. I was very frustrated and called OpticsPlanet to cancel my order. Seth ** who is the contact number at the bottom of the email was very prompt in returning my call and explained to me that the items ordered were back ordered. Seth ** went above and beyond to ensure that I found a better Vortex scope which would better serve me (recent grad of state Sniper Academy) and took extra steps to ensure that my order was shipped ASAP. I cannot express how professional and personable Seth ** is and will be doing business and recommendations for OpticsPlanet from here on in! Thank You Again Seth **.