OpticsPlanet.com Reviews

I placed an order with OpticsPlanet.com on the 27 of November 2018 for a scope and after waiting a few days I decided to cancel. I contacted the company through chat and asked to have my order cancelled. I was told that it wasn't possible and would have to wait for the order to ship so that I could request a return. The following day a shipping label was created and eventually FedEx received the package.

I've ordered from OpticsPlanet quite a few times over the last few years. Some orders have taken more than a couple weeks, but I've just come to expect their slow service. My last order was placed on 12/9/18. I double checked to make sure all items were listed as "in stock". Nine days after placing the order, I received an email saying one of my items was back-ordered and another was discontinued. I was informed the order would ship when the one item was back in stock. Since I was going to go elsewhere for the discontinued item, I decided to cancel the rest of the order. I followed OP's instructions for canceling the order online. I didn't hear back on that request, so I called the next day to make sure the order was canceled. At that time I was informed the order shipped a few minutes earlier.

I've ordered this scope on October 19th, 2018 and the estimated delivery was 29 to 37 days out. Not receiving any update on the order status, I've chatted with an Optics Planet customer service representative on November 25th who assured me that the company was waiting for a December 2nd delivery of this scope in a number greater than the total orders placed at that time. On November 28th I received an email from Optics Planet announcing the shipping of my order within 7 to 16 days. As an established customer of Optics Planet, this was enough assurance for me not to cancel my order and take advantage of other sellers who had this item in stock and ready to ship at about the same conditions.

I have purchased from OpticsPlanet several times before without incident. Recently, things have changed and not for the better. First, a precision rifle scope was shipped in a large box containing my order and packed with plastic "airbag" padding that collapsed in transit - allowing my scope to rattle about inside the box. I got lucky. There was no damage. Then I placed two more orders for items shown as In Stock. The order confirmations did not contradict this...at first. After an acceptable amount of time had passed, I rechecked the orders and found one item each was on back order and my remaining items were being held.

It took 11 days to get an item from them because their free shipping is done by FedEx SmartPost. Had I known prior to ordering from them, I would have went elsewhere, so beware! It takes 2 days for this company to ship out of their Warehouse, then you can wait at least nine more days. I'm located slightly over 600 miles from their door so it's not like it has to cross the entire country to get to me. When I called to inquire I was on hold for 18 minutes just to hear the CSR tell me that they couldn't do anything until 10 days had passed, even though the FedEx tracking showed "No anticipated delivery date available". Save yourself the agony and go elsewhere.

This company does not support veterans. I attempted to order an item for my husband and was not told it was restricted, it stated that it MAY be restricted. I placed the order and paid and they stated they sent me an email requesting more information (which was never received). The item was not allowed to be purchased by veterans. Also, there is nowhere to leave a review on their website, it only shows 5 star reviews. The customer service rep for their company stated I could leave a complaint on their website. The gentlemen also over talked me, which is disrespectful. I will never use this company and I will be sure to let others know not to use them as well.

They sell merchandise they don't have then after a month they ship it to you after receiving it from China. I'm livid. Found out they have done the exact same thing to other people I know. I will never shop here again.

A few weeks ago a friend of mine convinced me to purchase a Steiner P4Xi optic. After searching all over the internet I decided on Optics Planet since they had free 2 day shipping and about 50$ cheaper than other sites. I ordered one hoping it would be delivered in time for me to pack it out for a deployment. After purchasing the product and my money leaving my bank account I waited for a week. After not getting a follow up email I decided to call, only to wait on hold for 45 minutes. I finally got an answer and much to my surprise I found out my order was flagged by the "risk management" department for fraudulent activity! They had no problem taking my money, but then didn't tell me what had happened after the fact, or attempt to contact me. This supposed department also doesn't work on weekends and can only be contacted by email.

Purchased 2 laser sights for Glock 43 at nearly $700 and needed them in 2 weeks for a Christmas gift. System allowed purchase to go through, did not mention that they DID NOT HAVE THE PRODUCT IN STOCK and even allowed me to pay for 3 day expedited shipping for a product they did not have. Received an email couple days after the purchase that said my shipment had been ordered and they did not know when it would be fulfilled. I responded to their email as instructed to ask if the product would ship by Christmas. No answer. I emailed again a couple days later - no answer. Called Customer Service and waited on hold for 30 min only to get a Customer Service rep that could not give info on when the product would shop, could care less about my order and was more than happy to cancel it so that he could get on to the next unsatisfied customer.

Their website showed product in stock so placed the order to get in time for Christmas only to find out it was not in stock and would not arrive by Christmas. Will never order from again. If it’s not in stock they should list not in stock on their website. Not worth wasting your time.

Put my order in to buy a Carhartt coat and it never said it was on back order. It's been two weeks and still hasn't shipped. Called customer service twice and each time waited 20 mins. Each time I left a message saying I wanted to cancel my order. I also sent an email saying I wanted to cancel my order. Four days later still have not heard anything. This was suppose to be a gift for Christmas and I'm still in limbo. Please do not order from this company!! Worst customer service I ever experienced! I guessing there's only one person working at this company. Hopefully they get shut down!

Trying to order a gift certificate from OpticsPlanet.com for my husband has been a terrible experience. On their website you cannot just add it to the cart and buy it, nope you have to call them. 20 minutes on hold to get to talk to someone who is so severely inept at their job you have to talk slow and repeat yourself 5 times (I have no accent and speak very clearly, never have I had to do this!).

I did a lot of research on telescopes and settled on a Celestron 4SE. During a Black Friday sale. Opticsplanet.com had the best pricing so I ordered it through them. What a mistake! They advertised a 2-4 week delivery time which means it would arrive before Christmas. After 2 weeks of not hearing anything from them, I called to check on the status. They informed me that they did not have any of these units in stock and would not get them in time to ship out for Christmas. I then asked if they had anything else in the same price range.

I ordered a couple of items from OpticsPlanet and when I put them in my cart they said they were in stock and of course they took my money for the products and then they sent me an email a day later saying that they were 5 to 7 weeks on back order and they will not return my emails or refund my money!! I'm just stuck with waiting, they are a horrible horrible company. Do not waste your money and time on OpticsPlanet.

I ordered 4 items from this site last week that were supposedly in stock because one of the items that I ordered was out of stock at Primary Arms where I normally purchase parts. From what I can tell, none of these items have shipped yet. I ordered one part from Primary Arms the following day and received it today. I would say that OpticsPlanet is unusually slow at shipping items that you purchase from them. They do have decent prices but they aren’t great enough to wait a year to get your items. I saved a whopping $6.00 on my items by going to OpticsPlanet on this purchase. If I had received my items in a timely manner I would be going back. I purchase a lot of parts. After this experience, I don’t think that OpticsPlanet will ever get my business again. If you need any of your items in a timely manner, stay away from this business. If saving a couple bucks is worth waiting forever for your stuff then this is the place for you.

I placed an order for one item on 11/22, the item showed ‘in stock’ on OpticsPlanet.com and said it would ship in 1-3 days. Two weeks later, nothing. I called the customer service # and was told they had the item in stock, but because I bought it at a discounted rate, they had to wait until it could be shipped in from the manufacturer. Again this was their price on their website. I cancelled my order. I ordered the same item from Primaryarms.com, and the item shipped the same day, with a tracking number and all. I think the most telling thing about OpticsPlanet.com is that, remarkably, all of the reviews on their website are ‘excellent’ or ‘good’ but when you look for reviews elsewhere, such as here, you’ll get a different picture. Use caution when ordering from OpticsPlanet.com.

I ordered some things when I was overseas so I would have them when I got back. I then received an email asking about ITAR restrictions. I replied to their email with the information they requested. I did the chat and explained my issue. The person in chat said he couldn’t do anything, but if I replied to their email it would be handled. He also told me 2 of the 4 items were back ordered, even though they said “in stock” on their website. I finally get back to the states, and I’ve been sent the exact same email about overseas that I’d already filled out. I cancelled my order and bought from a company that does some follow up as opposed to multiple form emails. 1 star because 0 wasn’t an option. A few days later I get the I was overseas when I ordered them, but the shipping address.

I ordered binoculars for my husband and they still hadn't shipped for over 1.5 weeks (even though they say 5-10 days) so I called the company. I was on hold for over 20 minutes before getting to talk to someone. The lady told me the binoculars were on back-order and wouldn't be shipped for 5-7 weeks; it never said that on the website and I was never notified. I decided to order them from another company. I wanted to cancel my order and was on hold on the telephone for over 30 minutes, I left my name and number and a description of wanting to cancel my order. I was never called back. I tried to use the live chat to cancel my order and was on hold for over an hour! The service of this company is horrible! I have never dealt with such a difficult site in my entire life. I will never order from them again and I will advise others not to as well. Horrible communication and false advertising.

The OpticsPlanet website is blatantly misleading. They make it appear that they have items in stock when, in reality, they have to order the products from the manufacturer before they can ship them out. I ordered an item and was quoted "Estimated to ship within 8-19 days". I checked their website 2 weeks later and the same item I ordered was listed as "in-stock" on their website and my order is still yet to ship. Additionally, they constantly use misleading advertising such as 30% or 40% off, when every other online vendor has similar or better pricing. I have never written a review like this before, but I felt inclined after my experience with them. Do not use this website.

I am one of the very loyal OpticsPlanet customer since year 2008 and I've ordered so many products from them I can't even count them (mostly gun accessories) and never had any major problems until recent days. Most of orders I placed orders are now delayed or asking for my attention for some kind of ITAR verification (for example Order no.**). I replied them promptly with signed documents very same day but still holding my orders up to this date. Somehow, almost every single item I ordered recently going through the same stupid ITAR process again and painful delays starts again and again! I bought so many items and spent over thousands of dollars within a month period but I'm very one step closer to return every single items and cancel all open orders from them!

I placed an order for two items believing both were in stock and would ship promptly. I only became aware of the fact that shipping for one of the items would not take place for up to 25 days. The second item did not have any date that this would available. I immediately send an e-mail asking that my order be canceled and a full refund be made to my PayPal account. Since then I have sent additional e-mails asking for confirmation of my cancellation and refund but have not heard a word back.

On November 25, 2018, I purchased a Trijicon ACOG 3.5x35 Dual Ill Riflescope w/Mount, Green Crosshair .308 Reticle. On November 29, 2018, I received a strange email requesting that I "verify" my payment method. The email gave me two options. Either I could "manually" verify my payment method by calling customer service and having them charge me some random amount of money, OR, I could go on to PayPal and send the amount that way. I decided to send via PayPal.

Had to put in a few orders for gifts for the recent holidays and I've never seen slower shipping/handling times in my life. I mean I put in these orders almost 3 weeks ago and still says "waiting for item" or "order needs your attention" some of these orders I've already cleared with my credit card holder AND OPTICSPLANET, AND STILL HASN'T BEEN UPDATED!! Does it really take 3 whole weeks to change the status of an order? Let alone the voicemails AND support emails that have gone COMPLETELY unanswered, other than one where I decided to just cancel the item and get a refund, but guess what they replied within an hour of me sending out the email to them.

I ordered a very popular scope in the last few hours of Cyber Monday. I was contacted today that the scope was going to take 5-7 weeks to ship and instead of giving me the run-a-round I have had with other online vendors, Johnathon ** emailed and called me with an upgrade option for a serious discount. I am extremely satisfied with my upgrade, service, and how quickly Mr. ** was able to help me out. I have been shopping for a scope for several months now for a planned coyote/prairie dog hunt and OpticsPlanet has the best prices of any vendor by far.

I have been buying things from OpticsPlanet.com for years now. Sights, weapon attachments, etc. I have never had any problems worth writing about. I ordered a folding brace and backup iron sights for my new rifle-type pistol. The prices weren't that great, but I have done business with OpticsPlanet in the past, so it was worth the extra money to buy from a place I know and trust. Anyway, so I ordered and filled out shipping and payment options. I get an email confirming all of that stuff. Then I get an email from OpticsPlanet telling me that the item is on backorder and I have to wait 6-8 weeks. There's no mention of this on the webpage for the item.

Same problem as many others in stock items not shipped or received when promised. Still waiting for shipping date. I expect the same apology as I read on other reviews with no corrective action taken. STAY CLEAR OF OPTICSPLANET!

I have never taken the time to post a negative review of anyone but I am so angry I had to let everyone know. I ordered a scope and all of the necessary equipment to mount. Then a week later get an email asking why I am sending to my PO box rather than residence and my shipment is on hold. I wait on the phone nearly 22 minutes before rep picks up and tells me I cannot verbally reply to the questions in the email. Then she tells me it's no problem b/c my scope is backordered 5 weeks. Terrible customer service and no notice given of the backorder status.

The company just responded to my review and apologized. And as i was finally able to get hold of someone on the phone, and get my order resolved, this issue is closed for me.

When I received my order the package had been opened during shipping. I made 1 call to customer service and in a very few minutes a new shipment was on its way to my address at no charge, I COULD NOT HAVE BEEN HAPPIER WITH THEIR SERVICE.

Updated on 02/17/2019: My order has STILL not shipped. Still shows no update. It was supposed to be a Christmas present for a good friend (which is why I ordered it in OCTOBER). It's now been almost four months. This is completely absurd.

I tried to order something on their website. They automatically added items to the cart that I had no interest in and didn't want. To add insult to injury, I could remove the item I wanted from the cart that I wanted, but not their lame suggested item to complement the purchase. They actually expected me to waste $10 on something I didn't want... lame website, lame programmers, sham company.

Discuss my order with my gunsmith and he already knew. Spoke to several other hunting friends and they also knew. RUN AWAY... They are a waste of time.

They sent the wrong item - and now have to "investigate the warehouse". Put simply - someone had a SINGLE job to do (pick and pack), and they failed. And now somehow this is MY fault and I'm out. That's terrible. I ordered this - two-day air - for an event which I will now be unable to use this for. It will be OVER A WEEK (or more) before they investigate, send a replacement - bill me a SECOND time - and then get the correct one out. This sucks. Optics Planet's shipping (warehouse) and return policies are terrible. I'm angry. Two calls, two times on hold. Hung up on (by accident), had to call back and wait again.

Welcome to Optics Planet where orders ship when we get around to it... Sorry guys but 99% of online retailers ship same day unless it's past a typical afternoon cutoff time. 1-2 Days processing is ridiculous IMHO. I blame Amazon, they've spoiled us all but you gotta step it up.

Run away from them. Trust me! They sent me an empty box without the item inside. Their so called logistic claim or customer service is so unprofessional, inexperience and so slow to resolve the matter. They'll wait for 14 days then start to process your claim. The small amount money I've save from them it's not worth the headache nor my time, which each personnel have their unique different stories each week. Even dealing with their supervisor (Chris). He was offensively impolite pointing fingers who's assign responsibility. I just hope they didn't send me a used/refurbished product and forgot to put the item inside. I never experience of removing a newly purchased product that is missing a plastic wrap and the condition of the box seems someone place its foot inside already. Again don't waste your time even you think you'll save a small amount.

Ordered a riflescope described as in stock almost three weeks ago. Still hasn't even been shipped. Good luck getting delivery in the time period quoted. Been told multiple dates for expected delivery and now just a, “We are not sure when we can fulfill your order response.” While customer service is polite and courteous, they respond in previously prepared form text, are slow to respond, and lack knowledge of a solution. Don't waste your time! Go to a more reputable company and cares about living up to their word.

I ordered a light from them because it was supposedly in stock and they offered expedited shipping. After 9 days I called the company to find out why my item hadn't shipped and I hadn't heard from them. They stated they sent an email that the item was back ordered (I didn't get one) and that the item wouldn't be available for an estimated 2-3 weeks. When I asked about switching to a similar item they said ALL similar items are all out of stock despite all currently being available on the website. DO NOT ORDER unless you are in absolutely NO hurry to get your item!

Put in the order September 17th for 7-10 day shipping and they still haven't shipped yet. The new shipping date is October 12th. When ordering an item that is in stock it should not take a month to even ship. At the very least they should be upfront about the amount of time it will take. I won't be placing orders for this retailer again. Their service has been less than satisfactory. Do better.

Shawn from OpticsPlanet assisted me in my order. He made sure the bow would arrive on time... and it arrived earlier than expected. This was a great experience and I will definitely shop with them again.

I bought Ray-Ban sunglasses because they claimed to have the best price which they did. It took them 3 weeks to fulfill the order and when I received the glasses they were the wrong sunglasses. This was a nightmare. To top it off I had to pay for the return shipping. If I did not make the mistake why should I have to pay for the return cost? I would steer away from this company. It's more like eBay than Amazon. In 2018 there is no need for this kind of service. Look somewhere else.

I recently placed an order with Optics Planet for a particular type of rifle scope. Optics Planet took the liberty to cancel a part of my existing order and replace it with something else without my authorization which I felt is completely unacceptable. Support staff just replied with, "Sorry, send it back." In my experience, a reputable company would provide some type of compensation to facilitate further orders. In the past I have experienced several shipping issues/delays. Was hoping this experience would be different but no luck. No more dealings for me with Optics Planet.

I bought 'NEW' camping stoves paying $1580, but ALL of the delivered products were used. I returned the products as they suggested, but NO MONEY REFUNDED NOR ALTERNATIVE PRODUCTS SENT. Never drop any money on the website, since it is an obviously intentional scamming.

I have been using OpticsPlanet.com for over a year now with little issues. One thing I recommend to all is use PayPal and make an account with OpticsPlanet.com. Any time I have had any issues with my orders or questions I submit them when logged in and they respond within 12-24 hours every time. It's also a nice way to keep track of everything you have ordered and also if you need to return anything it's a couple of clicks and done.

I ordered the glasses, and called to get my prescription worked out. I didn't think I filled in the prescription right, but the dude on the other end of the phone was super nice and helpful. It took about a week longer than I expected (about 2.5 weeks total), but it was Labor Day weekend so that really wasn't their fault. I called twice for status updates, about a 7-minute hold, but everyone was really nice and helpful. Glasses were just as described, and probably the best pair I have ever owned. I use them on my motorcycle, and plan on testing them out for skydiving. They're a little big on the sides, but the strap accounts for that. I have a small face.

August 17th I ordered 2 ten round mags for MKA-1919 12GA and paid right then when ordered. August 18th I got email saying items shipped. To this day items still have never been given to shipping service to be delivered per tracking number they provided me! Now my bank card number I used with them has been stolen and used (Really feel them or an employee of theirs stole and used it). They say they don't take money from your account til items ship but took my payment next day after email saying shipped as they never were as proof per tracking number. Plus emails me saying order canceled per my request which I never requested. Then emails me saying they messed up and was referring to a order from 6 months ago. And that order was canceled due to their lack of shipping details.

I made inquiries on two different occasions and have never heard from anyone. They sent emails saying there would be one of their Trained Professionals would get back within 24 to 48 hours... NOTHING!! Ordered a recoil pad and two days later, the order is "still processing". They didn't have any problem taking my money right away. I won't do business with OpticsPlanet ever again. Their Customer Service sucks!

I ordered a Holosun HS510C which is a $300 sight on Monday Aug 13th and I selected 2 day shipping so it would come in before the weekend which my birthday is on so I could have the optic for a rifle I built specifically for my birthday. And upon arrival of the optic I Unboxed it and noticed it wouldn’t turn on so I pulled the battery tray out and there was no battery. So I check the extra battery tray that comes in the box and there was no battery in that one either which the optic is supposed to come with 2 batteries! So I drive back into town and buy some CR2032 batteries so I can make sure the optic even turns on well. It does.

I ordered two Zebco 33 Platinum Reels way back on June 18, 2018. There was no notification that the item was backordered so I called in early July and was told it would be a week more. I then called later in July of 2018 and was told the item was backordered but would ship out by August 7, 2018. It is now August 14 and I have heard nothing from the company about my order which was backordered???

I ordered gun parts from Optics Planet for the first time last week. After an incredibly annoying process of verifying my account and payment methods (which took about 4 days) I was notified that there was a delay in the processing even after my account was verified. Over a week later and my items still hadn't shipped, and the ordered was still in processing. Canceled all the items I ordered and decided to never order from them again. Just a terrible experience from start to finish.

Last Friday I ordered a scope/Mount from OpticsPlanet saying it would be shipped with free 2 day shipping. I really needed this thing here this week since my gunsmith is waiting on the scope to sight it. It’s almost a week and my product was just now sent with standard 7 - 10 day shipping instead of 2 day free shipping. I called OpticsPlanet 2 days ago to see what was going on with my order. They told me that the product won’t be sent out for another day or two so I told them to cancel the order and get my refund back to me. As soon as I said that they said they’ll send me a confirmation with a cancellation email but guess what, instead of canceling my order they send the scope to the USPS with standard shipping. Very bad customer service, dishonest company I wish I read the reviews before I ordered anything from these guys. I will never in my life buy anything from them again. Thank you OpticsPlanet.

I ordered two holsters exactly TWO WEEKS ago! When I placed my order both holsters were showing that they were in stock. I was leaving for a trip in two weeks, but I had ordered from OpticsPlanet several different times in the past and had always received my products quickly. So I placed the order. I later receive an email saying that one holster is out of stock and won't be in stock for another 16 days!! I immediately emailed them back and explained to them that I was going out of town and that I really wanted to take the other holster that I ordered with me and that was the whole purpose of me ordering it so that I could conceal carry on my trip. I asked them if they could ship the holsters separately since I was not aware that the holster was out of stock when I placed my order (they clearly advertised it as in stock). They refused to do this without charging me even more for shipping.

Ordered an item on Amazon from OpticsPlanet. A few days later they contacted me, stated that the item was backordered at the manufacturer, and offered to waitlist me. I confirmed that I wanted to be waitlisted for the item. Every communication with OpticsPlanet generated an automated response, confirming that they had received my communication.

I ordered some Bravo Company Keymod Rail Covers for my free float handguard on my AR 15 back on July 19th. I just got an email saying they just shipped July 26th, Really! I called OpticsPlanet back on July 23rd, and they said that the order was not shipped due to it being the weekend. So, I ordered the same item from eBay, which I should have done in the first place, and it arrived yesterday, 3 days after I ordered it from them. I still haven't received the items from OpticsPlanet which I order from them first and it's been 9 days. I will never order anything from these people again. Lost my business, I guess they are not for the small time gun enthusiast, you got to be the big time to get service from these folks. I just thought I'd try them out since all my YouTube channels advertise for them with these special codes. I the sucker here, but it won't happen again!!!

Was told repeatedly each day that I called that the next day I would receive an email with a tracking number for shipping from order placed on 18th. On the 24th, I called and asked again and this time I was fed some line about them changing up their warehouse processes and they still weren't sure when it would ship and it might be days, so I told them to CANCEL THE ORDER. They fed me some excuse (which I don't believe) about having to send a request to some other part of the company to get it cancelled. In the meantime I ordered the item I was in need of directly from Night Fision Sights, Inc, and then I get an email with from Optics Planet with a return RMA, yet still did not have a tracking number.

I placed an order through this company on a Wednesday. I received an email the next morning saying my order was being processed and would ship soon. 5 days after placing the order I have received an email that my order has finally shipped. Here it is 4:23pm California time and USPS is still reporting they are waiting for the package. I wrote a lengthy email to Optics Planet about things they could have done better and what do I get, some prewritten sorry for the inconvenience and frustration BS but we process orders for 1-2 days. Obviously based on their response they couldn't take the time to take responsibility or to really read what I wrote. I was not going to write any reviews but I feel that due to their cavalier attitude on customer service, others should be warned. I just wish I saw their Consumer Affairs rating before I ordered from them.

I went online to purchase a spare spring kit, a Magpul pistol grip and 2 stock stoppers so I can stay compliant with CA new laws for my AR15. On their website it said that they had all items in stock so I placed my order. 2 days after I placed the order I got a confirmation stating that they have received my order and that they will send me another email with my tracking # etc. A week went by and I haven’t received anything in my email so I called the customer service department and ask them what is going on and then they told me that the spare OOPS spring kit that was in my order wasn’t in stock and is actually on back order. So I was okay with that, I know things like that happen, no big deal right.

11 days to receive product which is unacceptable.... then they charge you $7.95 if you are unhappy and want to return item. I will never order anything from OpticsPlanet.com again, especially when there are so many other options available that ship on time.

I placed an online order with this company and they sent me an email saying that the order had been placed on "hold" because the delivery address was different than the billing address. They wanted my permission to allow them to verify my card by playing some stupid game, with the incentive of a "free gift". I couldn't believe what I was reading. The credit card company accepted the transaction, but they denied the transaction unless I met their stupid and probably illegal demands. This is what they sent me… "We truly apologize but your order has been temporarily placed on hold because the shipping address you provided is different from your billing address. For your protection, we need to validate this credit card transaction before we can proceed with your order. There are several simple ways to verify your transaction:

I ordered a holster from OpticsPlanet with some reluctance because of all of the negative reviews but I must say that I had no issues. It took them two or three days to process my order but I received my item in nine days from the date that I ordered it. I also am very pleased with the holster.

When I went to check out for a Nikon rifle scope with a free 2 day shipping tag on it, my FedEx arrival day was a week out. I called customer service and asked why I didn’t get the 2 day shipping. They said I had to enter a code. I explained to them there was no prompt for the code and checkout had no instructions on how to obtain the code. If a product has a 2 day shipping for free why not just ship the thing with 2 day shipping because I didn’t receive a refunded to me for the 8 day snail mail. Just saying if you don’t want bad reviews make sure check out is clear.

Sent them a check but cancelled the order 2 days later. It's been almost a month and still no refund. Each time I call it's a different story. This is my first and last time doing business with this outfit.

I've ordered a few things from OpticsPlanet. I've never had a smooth and, ultimately, satisfying transaction with them, though. They have 3 major downsides that I believe makes them a pretty bad company to do business with: First, they are very misleading in that they offer a ton of products, but hardly any of them are stocked and it's not always clear as to which ones are available and how long you're going to wait if they're not. This can be extremely frustrating because their wait times are often in the months, not days or weeks, but months.

Sent $1200+ return back and it’s been at their location for two weeks now and when called was told “that is a lot of money. They have 30 days to initiate refund”. Then I will have to wait longer for the credit back to my card. PLEASE LOOK AT ALL THE ONE STAR REVIEWS... SHOP ELSEWHERE.

Great deals that is if you ever get your product. Ordered Vortex Venom Top Load 1x26.5mm 3 MOA Red Dot with discount $ 201.00 12 % off. Still waiting a month and a half later. Going to cancel order and buy it from someone who actually has it in stock.

I purchased AmeriGlo sights and a TLR-7 light for my Glock 19 from OpticsPlanet. Both were on a short waiting list, however I was notified of this upon purchase. Given the fact that I am waiting on other parts for my build, a wait was not a concern. The fact that the parts I was purchasing were also 30% or more below market value (when I purchased then) was another reason to wait. All parts came BEFORE the listed wait period, and customer service was in contact with me every step of the way.

So I got a scope in and when I was unboxing it I noticed that only two sides were protected with bubble wrap. After examining the scope, I found a dented cap on one of the turrets and contacted OP first thing Monday morning. They said to take a picture of the damage and send it in with an email. The email I just received said I needed to create a RMA by clicking on a link. Followed the instructions and now they are saying on the website that shipping damage is not covered and will not issue an RMA. So don't think I will be upgrading any other scopes or optics with them ever again. It was nice being placed on hold for 45 min just to get a question answered that was wrong. So far not worth the 50 bucks I saved buying from Optics Planet.

I have been a customer for the past 7 or 8 years. Great place to buy tactical and hunting gear. The customer service is great, they take returns for free. The selection is huge. I just got an awesome deal on Vortex scope shipped free and had it in one day. I have purchased different stuff and never had an issue. I will be back for me.

I will never do business with OpticsPlanet again. The first two orders went OK. I got free shipping and the first order took about a week to ship. The second order took around 2 weeks. The third order was a mess I ordered a bunch of items, for a security job, which included a streamlight handcuff key. They let me know around a week later that the order was on freeze because I needed to fax credentials for the handcuff key. I then cancelled the order because I thought that was ridiculous. Even after I cancelled the order they continued to email me for a few weeks later saying the order would not process without my fax. I made the final mistake of making another order this time without the handcuff key. I immediately paid them the entire amount via PayPal $60 and $10 from my credit card.

I am a returning buyer from this business, but this is my first purchase of a high-end product (AccuPoint Rifle Scope). The Post Office lost the package for 12 days and after 7 days I launched a search with USPS. OpticsPlanet worked with me and USPS in getting the product located and delivered. The product is exactly as advertised and delivered in excellent condition with everything it's supposed to include. Their videos were helpful in my selection and their amazing prices sealed the deal for my purchase. I couldn't be happier with my selection and the service from front to back from OpticsPlanet and would/will be recommending them from here on out. Good Job!

Do not purchase from OpticsPlanet or Drago. I purchased a 3 items online. I received a confirmation that all 3 items shipped. I received a tracking number and the package arrived on the date indicated (UPS PASS). I opened the box and there was 1 item in the box. There was no information regarding shipment of the other 2 items. Supposedly they are in transit. (OPTICS PLANET FAIL.) The item that arrived was a Drago Hydration pack. All 3 of the small zippers on this pack failed during first operation. (DRAGO FAIL.)

I bought a holster on December 11th 2017 and they sent the wrong one. I called and they said, "So sorry. We’ll be glad to sent you the correct one, but we’ll wait until we get the one you have back." Fine, so I sent it back and in 2-3 weeks they email saying they’ve got my return so they’ll send me the other holster now. Then a few days later they call saying the holsters they have are wrong and they don’t have the one I want. So they say, "Pick a different one," so I do and they say it will take 29-37 days to arrive. That day was January 13th, I called at day 38 and they said they’re still waiting and they don’t know when they’ll have it. It’s now February 22 (day 40 from the day they “received my return”) and they say they’re still waiting on the items to arrive at their facility before they’re sent to me. Ridiculous.

I placed an order with OpticsPlanet on January 20, 2018. After 17 days I contacted customer service and was told that there was an issue with the shipping and they would check on it. When I asked if someone from the company would call to let me know what the status of the package was I received a non-answer, I asked a second time and was hung up on. Extremely poor customer service.

I would never buy another product from OpticsPlanet and strongly suggest other shop elsewhere. It took close to twelve months for my order to arrive. When it did arrive, two items were missing. OpticsPlanet are very reluctant to send me the missing items. OpticsPlanet rarely reply to my emails and I'm sure this is on purpose in the hope that I will stop contacting them for the items I've paid for. If I could award less stars I would. DO NOT SHOP THERE!

An item that was too large was sent back to OpticsPlanet, using their return shipping label, to the post office (as directed). I left it at the post office on January 13. OpticsPlanet has an arrangement by which the United States Post Office apparently holds an item until it can be transferred to UPS. As a result of the system, the item arrived back at OpticsPlanet on January 25 (12 days later). After arriving back at OpticsPlanet on January 25, it took until February 5 for them to transfer it to FedEx.

Ordered Meprolight Flip-up Sight Sets with Tritium, 2 Rear Dots FRBS M2D-B for around $60, and had planned to buy two new rifle scopes as well. Turns out - a “typographical error occurred on our website causing a pricing discrepancy”. As a business owner, if I quote a job at a specific price and then realize I screwed up, that’s on me and I honor that quote. This is the opposite of that. It’s a great way to permanently lose current and potential customers. Won’t ever recommend OpticsPlanet to anyone.

I purchased a Leupold scope and two sets of metal Leupold scope covers shortly before the end of Dec. via over the phone order with Optics Planet. I received automated email about a week later informing me I had two days to respond or my ordered would be canceled. I immediately called the co. and was asked to allow them to charge my cc for 1.00 to 5.00 and I would have to call my credit card co. and find out the amount. I call Optics Planet back with the secrete amount to verify me is me. I appreciate the fraud protection, but why didn't we play this game a week earlier when I first placed my order over the phone.

I ordered a $400 scope from OpticsPlanet about 3 weeks before Christmas with a promised delivery well ahead of gift giving time. Just before Christmas I was sent an email saying my shipment had been delayed. I think it was 3 business days ahead of the holiday. I contacted the company and was treated pretty badly by their staff. I canceled my order, found the same scope elsewhere for less money and it arrived on time for Christmas. I had bought other things from OpticsPlanet that were on time which is the only reason I didn't give them just one star. But what they did and how they handled it was off the chart bad.

Placed online order on 11/27/17 for over $100, expected to receive item/Christmas gift before holiday, as stated by company's shipping policy of 7-16 days. I never received an out of stock or delayed shipping email. On 12/23/17, I received email shipping notification. Item was received the following week on 12/28/17 and missed the holiday. On 12/26/17, I immediately called CSD. Could not reach anyone for days, left several voicemails with no response. Then I contacted them via email. The only response and resolution they offered was via email, not even a phone call, and received a credit of $9.79. Worst experience ever, I hope you read this before placing your order!

I recently ordered 2 Vortex Scopes from OpticsPlanet expecting that they would arrive relatively quickly however, I received 2 emails stating that it would take much longer than expected. I was very frustrated and called OpticsPlanet to cancel my order. Seth ** who is the contact number at the bottom of the email was very prompt in returning my call and explained to me that the items ordered were back ordered. Seth ** went above and beyond to ensure that I found a better Vortex scope which would better serve me (recent grad of state Sniper Academy) and took extra steps to ensure that my order was shipped ASAP. I cannot express how professional and personable Seth ** is and will be doing business and recommendations for OpticsPlanet from here on in! Thank You Again Seth **.

**********NOTE TO APPROVER: https://opticsplanet.pissedconsumer.com/order-cancellatio-201712281157210.html

I ordered 2 items shown as in stock, 18 in inventory. I used the chat feature to confirm. The agent told me the items were in stock & would ship in 1-2 days. 7 days later, still no shipment or tracking info. I can't get through on the phone, goes to voicemail. Using chat gets the same "final stages of being shipped" answer. Agent can't confirm anything, no proof of stock, no shipping ETA. The same thing happened on my first order with OpticsPlanet. The order will process & they will have your money but there's no inventory to ship. Order at your own risk. OpticsPlanet will gladly take your payment instantly & your item may not ship for a month. I'm done with OpticsPlanet. I'll be shopping in a different universe.

On December 1st I placed an order 1800.00 worth, I was promised it would ship by 2nd week of same month. Well it's been 20 days. Several calls to them, items are still on order, finally had to cancel, very dissatisfied with them. Called Midway all items in stock and shipping today. Will never use Optics Planet again.

Placed order for an item & paid for expedited shipping, two days later still not shipped. Called CS & rep was very rude & said there was some kind of brief delay & shipping is 3-5 days. Expedited is suppose to be 3 days guaranteed. Sent several emails,with no response. I know it's Christmas time, but don't offer & guarantee shipping ETA if you are not going to be able to fulfill. Looks like other customers have had same issue. Will do business elsewhere.

Ordered on 12-14 before noon with free shipping. Order not shipped till 12-18 and now they say free shipping will not arrive before Christmas. Never said that anywhere during order or I would've gladly paid extra for shipping. In addition is said 1-2 days to ship and it took 4. I will never order from here again. They are a poor company to do online business with.

Ordered item on Saturday morning, Expedited Shipping, $20.04. Item didn’t ship till Tuesday. They are open on Saturdays, which clarifies a business day. Will not return emails when asked about product. Listed an item to have a feature, which did not have. They do not tell the truth about shipping times or methods. Very rude CSR’s. Will never buy again. eBay or Midway USA has same items.

Order placed 2017-11-27. Not a big order, about $60. The games started immediately with a request for payment verification via PayPal or a small verified charge on my CC. Customer service by phone is unreachable and they don't return voice messages. It was 3 phone calls and 2 emails to sales before my order was "verified" on 2017-12-4. It was 5 more days (12/9) until I received a shipment notification for FedEx. FedEx didn't actually receive the package for 3 more days (12/12). 4 more days (12/16) until FedEx GAVE IT TO THE USPS! It is now with USPS and I've yet to see it. 21 days and counting. They are now advertising free delivery for Xmas. I don't believe they can do that it. More to follow if I get my order...

Ordered Kel-Tec PMR30 barrel on Dec. 8th, 2017 and then on 12 of December I called them because I haven't received anything saying it sent when I picked 2 day shipping. To find out it was on back order even though they said they have 3 in stock. First and last time I'm doing business with this company. Then to top it off the lady said I haven't been billed yet which was false because I got a notification saying The money was pulled from account. She said tomorrow it should ship. Fingers crossed.

I bought a safe from this people on 12/05/17. Few days later no confirmation no tracking. NADA. So I sent an email. Got an automatic response with no helpful info whatsoever. Called 150 times on Saturday 12/09 till a human answered the phone and told me he would "gather" some info and let me know with their logistics department what was happening, again dead-end. No email. No call. Today I spoke to a very nice lady KIM 12/11/17. Same BS "Let me talk to logistics", waited for 5 minutes and she told me they have to wait for the vendor to let them know when they will ship my ** safe, meaning I still don't know when if ever will I get my $626 USD safe which they were quickly to collect from my checking account. WILL NEVER IN MY LIFE BUY ANYTHING FROM THIS COMPANY AGAIN. Save yourselves some time and order from Amazon. I regret so much trusting these people.

I wish I had done more research on this company before ordering from them. I could have bought the scope that I ordered and received it in two days, via Amazon Prime. They told me today that it will not even ship for approx. another two weeks!! It looks like that they do not even order it from the supplier until you order it from them... Stay away unless you want to wait and wait for your order.

Ordered a pair of sunglasses on 11/10/17 and was offered a chance to pay for 2 day shipping. As of 11/18/17 the order status had not changed and I had received no updates that they had shipped. On 11/24/17 I sent an email using their customer service address to see what was going on. I never received a response after a few emails. Finally decided it was time to call today on 12/05/17 and was told that the glasses I ordered were on backorder till 12/27/17. I most likely would never have been notified and they were content to let me wait until after Christmas for an item I bought intending to give as a present for a late November birthday. Save yourself the trouble and just order from Amazon. Customer service representative was nice and apologetic but overall this was a waste of time and a terrible experience.

This company does not return messages of any kind. They claimed the order was in stock. When I checked the order status it claimed it was on order. Not interested in a storefront window. This is a horrible company. DO NOT order from them!!

So after a long time of hunting and waiting to find a Daniel Defense M4A1 upper receiver (*pinned at 16 inches*) I found one on their website. Not to mention it was on sale. To say the least I was excited. I purchased the upper right away. After ordering I waited two days with no email confirmation. I found my order number and entered it on their website to track my shipment. Then I find that my order was cancelled? No email? No call?... When I called them they told me this was a restricted item and they can’t ship it at all.

Well, it finally hit me after my 3rd order that this whole company is some kind of non-stocking front. You order, they order, then send to you... unreal. All of my items were supposedly in-stock when I ordered them, after 3 days, my orders page says my items are "on order"... What the heck is that?? I'd rather pay a few dollars more to a reputable online seller. Midway has never done this to me, so I apologize Midway for ever trying someone new.

Upon placing my order, I never received a confirmation email. I was only able to confirm based on the charges to my card. I received shipment notification along with a tracking number a few days ago, however, after 3 days, FedEx shows the package as unshipped. I tried calling their customer service number several times and I only get an answering machine. This will be the last order I place with them.

I ordered from them on a Tuesday, item was in stock, but took 3 days to ship it out. Then they shipped it out, shipping showed 4 days to arrive but it's been almost 7. It shipped out FedEx with tracking then sent to the USPS with no tracking. I have no clue where my package is at now. I bought from them because it was a little cheaper than anywhere else, now knowing this I would've bought from somewhere else. Also fill out a form for a price match and another order that they had in stock around the same time. Still no e-mail back about it. Place is a ** joke. Save yourself the time and trouble and order elsewhere. They will never get another penny from me.

When I purchased my product it said it was available and would arrive within 2 days with free shipping. Now the status is "waiting on order," with over 3 weeks estimated arrival. Shame on their dishonesty.

Don't order from them unless you have plenty of time to receive the product. I didn't find out until after I had placed the order that several items were not in stock. My order status kept saying estimated time for shipment 1-3 days. My order was shipped 10 days after I placed it, with one additional item still on back-order. It was too late for that last item so I tried to cancel the order. I removed it from my cart and when that didn't seem to work, I used their online form to change an order. I received a confirmation email saying someone would get back to me. They never did. Instead, they processed my order anyway.

So many items on this site are priced well below market price, and then one decides, "Yeah, everyone reviews them horribly, but I have to try to get it because it's so cheap." Well, they have some kinda BS going on because I haven't seen a single order fulfilled out of three orders I've placed there during the last six months. They seem to have absolutely no stock, and obviously have no relationship with suppliers given the prices.

Order confirmed and shipped on 09/08/17. FedEx sure post in Kent WA on 09/14/17 to be transferred to USPS for final delivery. On 09/18/17 USPS has no scan of the package, Last delivery promise was for Saturday 09/16/17. Tried to track thru USPS. Wrong tracking number and (no status available). Kent, WA is 20 miles away. 4 days to travel 20 miles by mail???

Upon Contacting OpticsPlanet in reference to the placement of an order from one of their parent companies, I found the customer service personnel to be highly qualified, courteous, friendly and very professional. Actually, I was seeking information regarding an item purchased that was back ordered in which they assisted me greatly by inquiring to the manufacturer the date of delivery. An email was sent to me in a most efficient manner describing the estimated time of arrival. This type of management brings an aspect of professionalism to OpticsPlanet and is a reflection of their character.

I ordered a picatinny rail for my rifle and it arrived missing the screws to mount the base to the receiver. I called customer service today (8/1/17) and then the rep said he would put in a "request" for the missing screws. I will wait to see how long it takes to receive the parts (if they do in fact send them) and post a follow up at that time. Main point... They should not ship incomplete units. Poor quality control.

These people suck!! The item sent is not as described. Does not fit at all. Then they take forever to start the return process. Still have not received the money yet. They also will not pay back the full amount. Trying to keep ten dollars for shipping. I would not have asked for the piece of garbage to be shipped in the first place if the description was correct. Do business elsewhere. Once again, these people are sleazy and they Suck!!

I'm building a new AR and I'm doing it on a tight schedule. I called my gunsmith (who is a pro, worked as a pro, and knows his work) and he suggested I might find a good deal on an Aimpoint optic through this site. Which I did. I ordered on a Sunday so the order was waiting at opening on Monday, obviously. I also selected 3 day shipping as, again, I am building this on a tight schedule and am slated to leave town on Thursday of this same week. I had intended to have this weapon go with but customer service just tried to convince me that I will receive my package by end of the day on Thursday and that counts as three days. Maybe that's how shipping works. I've never expedited a package because I usually plan well. What I do know, is that I paid $40 for shipping when I could have reasonably gotten my package in the same time for free.

They shipped the item to the wrong address. After a few weeks of phone calls and emails, they did not want to do anything about it. They were very rude I just lost the item and the money. Go spend your money somewhere else.

Excellent service. Explained scope sunshield product fully. Ordered on May 31st-came in on June 6th as promised. I am very pleased with the service and I will recommend this company to all my friends and shooting buddies. I will definitely order from this company again.

I ordered an item from this company in which I paid extra to receive in 3-5 business days! That was 2 weeks ago. I still have not heard anything about the item I ordered, I have contacted customer service multiple times and still nothing!!! This company steals people's money if you let them. Do not order from this company!!! STAY AWAY!!!

Poor attitude. After dealing with these you guys, I call Wilson Combat direct, they know how to take care of a customer and are shipping the Wilson Combat TRARM30 1-Pc Base and Ring Combo 30MM Accu-Rizer overnight. I guess you are a small company working out of garage, or just don't care about your customer. Maybe you need hired a few people in shipping. I would never ever deal with you again.

Before purchasing I saw all the horrible reviews. However, I thought to myself, I'm not ordering those types of products. I don't see any bad reviews for what I'm ordering. I think it will be ok. Placed order. Next day I receive an out of stock announcement and it will take 7-18 days. Gave them 18 business days (not calendar days), not a single update during that time. Just a bunch of spam emails trying to sell me junk. On 18 day I call and find out the product is still back order and won't be available for another 2 weeks. I ask why I wasn't notified. Was told: "things change". Yes, "things change". If someone was paying attention they would know it changed and should have provided me an update. I know this isn't the worst thing that ever happened, but the way they do business is just so flippant. Really irritating. Stay away.

Buyer beware of these folks. Their customer service is run by a group of children. Purchased a laser sight, which did not work as advertised, had problems with on/off switch, beam strength and power consumption. Returned it using the same method it was shipped to me USPS, and their supplied return label. The item was received at their location on 3/20/17 at 11:15 AM. They denied then subsequently admitted receipt three days later, 3/23/17. Sent me an email stating I might get my refund within a week or maybe two weeks. Well it is now 4/8/17 and still no refund. If you find yourself in a similar situation, don't waste time haggling, just file a complaint with BBB, State Consumer Affairs Dept and the Feds. These people are flakes!

I ordered front and rear sights for a rifle from OpticsPlanet. The day the package was supposedly delivered, I never received anything. It was delivered SOMEWHERE, just not to MY door. I fully blame the mail carrier for this though. I called OpticsPlanet and told them I didn't receive my package. They were very nice, but told me to call back in 2 weeks, just to make sure that the package didn't happen to "show up." I waited the 2 weeks and called back, and they were very accommodating and willing to refund my money or ship the product again, which they did. Very pleased with their customer service.

The vendor has resolved my complaint. They are very nice people.

In violation of federal law, this company advertises a product they do not have in stock, does not identify in their website that they do not have the product, and posts a potential ship date three weeks later. They ship the item and so notify me, but there is no communication from Fedex of the potential date of delivery. Then I find they have used the USPS, instead of Fedex and the post office will not deliver in the same manners as UPS or Fedex. Very poor communication. Will never buy from them again and this is not my first purchase, just my last.

Wow where to begin. While searching for an Item, a red banner pops up telling me special offer on an already discounted item so I hit chat. The guy offers me %6 off... I ask, "On top of the %12 I already have?" He says, "No I can only enter one code." WHAT! Why would I take your %6 offer when I already have %12, that make no sense at all. So I decide to call and speak to a live person. I called several times over several days, each time getting a different offer from %6 -%20 off the same Item. Someone else could have called that day and paid full price just because he/she got a different rep. Doesn’t seem right.

Biggest joke of a company I have ever tried to buy from: Ordered a pistol barrel from them. I ordered one that was Black fluted. What I received after waiting over a week was one in Hunter green. I called and told them they had shipped me the wrong product. They told me to return it and when it got back to them they would send me the correct product.

Buyer beware. OPTICSPLANET INC customer service rep are charging credit cards without your authorization. I open a fraud case with my bank towards OPTICSPLANET INC. THE CUSTOMER SERVICE REP I TALKED WITH NAME WAS BILL. No last name, buyer beware.

Horrible transaction. The folks that read this please understand I am not trying to hurt OpticsPlanet. I'm simply trying to keep you from having the same bad experience I did. So here it goes. Bought two scopes - one scope was $400 category and the other scope was a Nightforce NSX $2000 category. My order arrived on time however the reticle was a MilDot and I ordered MOAR. Contacted customer service, was given a free return label and shipped the scope back. My tracking number said they received it 4 days later then a email they were processing my refund. Over 20 days had passed and still no refund. I contacted them by email and they stated they received a Trinity rifle scope and not a Nightforce. I have never heard of or purchased a Trinity scope. I believe in face-to-face conversations or at least over the phone. I am not a keyboard warrior.

I would give 0 stars if I could. My experience with the comps is absolutely horrendous. 4 orders in the same month. On their website they will have everything listed as in stock. The second you purchase your items. You will receive an email listing all the items in your cart that you paid for that they either do not have in stock or they don't even currently sell those items anymore. I cancelled each item and still have yet to receive my refund for anything. I call them every day and nothing. All they say is "we're working on it." This website is a scam and have nothing but worthless liars working for them. DO NOT EVER DO ANY BUSINESS WITH THEM FOR ANY REASON. You think you're getting a deal and they're just trying to steal your money.

I ordered a gun safe from Optics Planet and they never shipped it. Calls to their customer service number go unreturned. You must call the customer service number and wait on hold for 5-10 minutes to talk to someone. I was told twice that the product was on backorder. So I called the manufacture to find out when the product would be available. The manufacturer said the product was available and had been available. The manufacturer said they never received an order for my item. All I can figure is Optics Planet did not want to honor the sale price and wanted me to cancel the order. There are better companies out there.

Purchased 2 Beretta chokes for 12 gauge shotgun... Denied purchase by risk management team because my Credit Card was Canadian and I had a USA address. I live 4 months in Florida every year and purchase many, many items under these conditions. The items I was purchasing can be bought by anyone at any Sporting Goods Stores (Bass Pro, Cabelas, Gander Mountain, etc) right off of the shelf in blister packs... OpticsPlanet suggest there is some export issue!!! Get with it Planet Risk Management... You obviously lack knowledge in this area. Get educated to the issues and further, have the courtesy to answer e-mails when sent... I guess I will take my business elsewhere and tell everyone about their lack of knowledge.

Ordering from OpticsPlanet was as easy as ordering from Amazon and they had a better price too. The customer service were very friendly and the package arrived on time and as described. If I needed any more microscope gear I would surely order from them again.

After placing an order and not receiving any information about shipping within a week, I decide to find out if this is a fake company with a nice website. Find out that I am not the only one who had been scammed by OpticsPlanet, Inc. I had sent to e-mail to the company requesting a shipping day and tracking number, and no answer. In their web page do not have any way you can cancel the order just a canceled order that may be there for decoration only.

For a company to exist in 2016 and beyond they must have good logistics and great customer service. I order a product online on a Saturday and paid with my PayPal account. On Tuesday I inquired about why my order was still at Order Placed. She informed me that all orders over the weekend get processed on Monday and that they "should" be updating the tracking information later in the day.

Awful. Do not buy from them. Warning you now. You may or may not receive your product. But I can guarantee the shipment time frame is false. They use the cheapest method possible to get your product to you so it takes twice as long as they state. And when you contact customer service - they do not care. JUST BEWARE AND KNOW THAT WHEN YOU ORDER FROM THEM - YOU ARE TAKING A 50/50 SHOT AT GETTING YOUR PRODUCT!

My father ordered scope mounts for his AR. His package was tracked right up until the time that it went from FedEx to postal service, then it stops. We called and were told to give it time. Days later we called again and were told they were delivered when they were not. We were then told to give it more time. (Now well over 2 weeks have passed from ordering). Gave it a few more days and called again. We were told to fill out a form, we did this and faxed it in. Gave it a few more days and called again. We were told they did not receive the fax. We then re faxed the paperwork and still have heard nothing!! Now we are a month out from when the item was ordered and the money was taken from my father's acct, we still have no mounts and all we keep being told is give it time.

I have ordered a few different items from OpticsPlanet prices are good but shipping is a joke. If you are in no rush for your item they are great. If you pay for 3 day shipping and get it in 7 to 18 days don't be surprised, it happened to me twice.

Ordered Ruger Scope Rings - order was confirmed and stated order would be shipped in 1-3 days. After a week requested shipping info and found out that Scopes Rings were not in Stock and were not able to get them. Only way I found this out was requesting shipping information. Asked why I was not notified - answer "should have been notified - and OpticsPlanet to notify IT Support". Now scope that I have to be put on gun for deer season will not happen. If I was notified of time of order or after the 3 days it was supposed to be ship I would have ordered from Midway USA. Learned my lesson - stay with reliable suppliers.

I ordered a red dot scope on 9/11/16. I received it quickly and returned just as quick on 9/16/16. The package was received by OpticsPlanet on 9/26/16. I inquired about when will I receive my credit. They told me ten days. It's now been 15 days and they just sent me an email stating it will credited back tonight. They've been telling me this for the last week. Everyday they keep telling me "tonight it will be credited back." Worst customer service I have ever dealt with. Would not recommend OpticsPlanet to anyone. The worst part is that Amazon had the same exact scope at a cheaper price. The only reason I went with OpticsPlanet was I worried about getting a counterfeit scope. Amazon is the way to go for anything. OpticsPlanet needs to work on their customer service. Will never do business with them again.

Ordered over 200.00 dollars worth of items from them that their site stated were in stock. That's not the case. One item I ordered 2 of was out of stock and not expected till end of October. So they just sat on the rest of the items. They don't even bother to contact you to tell you this. I paid extra for fast shipping. Waste of money. Have had two days of live chats with customer service which the 1st time the guy said he would ship in stock out today. That didn't happen. When I contacted them today they couldn't find any record of that being talked about at all. Then they offered the same deal? Sounds fishy to me! Telling me since I asked for fast shipping for the weekend they couldn't meet that and it wouldn't show up till next week. A word of advice when ordering from OpticsPlanet don't expect to get your order anytime soon. They do what they want and customer service is a joke! Buyer beware!

Ordered 2 products for two day shipping (paid 41.34 for extra shipping), got a confirmation (**) and reference number (**). Checked the next morning and found out one product was out of stock (actually it had a manufacturers recall, verified by the manufacturer) from 20115. Called and canceled that product and was told the other product (stubia crampons) were on it way. Called 3 days later and the product had not been placed due to it coming from the manufacturer. I feel this website is falsely advertising their services and what they can deliver.

They sent out the wrong item. I ordered the correct product. The support staff was rude, impatient and are not qualified to help. They do not understand their products.They are wasting my time and forcing me to compensate for their mistake. They will not the ship correct item until they receive the original shipment back. The competition, the reason for the new trigger, will be long over before they sort this out with a lot of effort on my part. I may not have minded so much, but their attitude was completely belligerent. This is my last purchase from them. Pay a few bucks more, and deal with a better outfit.

Bought a great telescope at a great price. Delivery was on time. I would buy from there again.

Just sending back a laser sight for a kel-tec p32. It didn't work when initially put together. Removed from gun to find the pulse/constant on switch was not in factory set position. After switching to constant on and putting back on gun I discovered the on off switch was faulty. Worked most of the time not every time. Decided to return because it was obviously a returned faulty product. When packing everything up for return, I first noticed one of the cards in the box was perforated and previously torn off! This would not happen from factory! Plus box was not cellophane sealed. That's 3 red flags that OpticsPlanet is shipping out old merchandise as new. Is that legal? I'll see how they handle my return. I told them I wanted a new item this time. That's what I paid for!

I strayed from amazon.com and thought I was saving myself a few bucks by going to http://www.opticsplanet.com/. Trust me when I say this was a HUGE mistake. Amazon is in a league of its own. I made two purchases from OpticsPlanet and both of them were complete debacles. First, You need to read their policies very closely. They essentially charge you twice then remove one charge when the items has shipped which may take days. Next, Any return takes up to four weeks to process after they receive it which took over a week in my case just to ship it back. Once they receive it, they inspect it and give you what THEY think it is worth. In my case, I never opened the boxes of the first purchase and had to go tooth and nail with them about the right refund amount.

I made an online purchase with opticsplanet.com and it has just been a nightmare. I ordered a few items; only some of the items were actually in stock though their website said they were all in stock. I have found this to be very common with opticsplanet.com. They have false inventory and often don't order the parts until their customer places the order. Anyway...they shipped part of the order and I received it in about a week. I was wondering why I only received half of the order so I looked into it and found out they were trying to get the remainder of the order in stock. Finally 10 days after I had place my order they finally shipped the rest of my product. I tracked it and was patient.

If you have any problems with your expensive frames that you work hard to pay for after 30 days, they do NOT do anything to help you find a solution. They don't even tell you who to contact to get them repaired. You're on your own after the 30 days. Good luck getting them fixed when you buy online. You have to go through a third party and send them out. It takes weeks to even get them back. This place is only good for wasting your money. Beware!

Ordered a Nikon Aculon 12 x 50 binoculars from this company on 1st January 2016. Last correspondence I had was on 13th Jan by way of a tracking report saying an attempt was made to ship item but was unsuccessful and an attempt will be made on the following day. After a week I called the company who indicated that the item was already shipped. To this day (7th March) I have had no further word from these people and I have not received my order. This was the first time I tried online shopping and it have left a very bitter taste in my mouth. Thankfully I subsequently used another online company and all my orders have been delivered on time. I definitely will NEVER order anything from this company again. Will like to know if my monies will be refunded to my account.

I ordered a Vortex scope that was listed as being in stock and a week later the item hadn't shipped. I contacted OpticsPlanet looking for an update and they did not respond. I waited another week and logged in to find that my order had been put on back order without notification. I contacted them again and still no reply. I contacted them a 3rd time the next day informing them that I would be submitting a claim with google. For good measure I had taken screenshots of each attempt to contact them. When I did finally receive a reply, after I submitted a claim, the Customer Service Rep's first words were, "It appears this is your first attempt to contact us."

I ordered a Vortex cantilever scope mount through Amazon.com on 1-31-16. I did not realized that the order would be fulfilled by OpticsPlanet. On 2-9-16 I received an email from Amazon.com stating that they were unable to confirm if my order had been shipped from OpticsPlanet. I was not informed of any delay nor did I receive a tracking number to locate my order. I agree with the other negative reviewers here. OpticsPlanet is disorganized and lacks adequate customer service. I will be sure that none of my future orders go through OpticsPlanet.

Ordered a Marine Corps Flag for my Father Early in December for Christmas and not notified of any delay. After sent Email after Christmas told of delay up to 5 weeks!!! Now 7 weeks still not sure if or when, Really! My father served in Korea as a Marine and I in the Gulf War. Would think they could have done something or substitute. Terrible way to treat veterans!

Bought a scope from this company (called Opticsplanet - so you know they sell gun scopes, right). The scope I purchase came loose from the mounting base within the first 20 shots of using it for the first time. Extremely unhappy - especially since they didn't ship me the scope I had originally wanted, ordered, said was in stock, then sent me an email stating they didn't have it in stock.

Was pleasantly surprised by the great service. After reading some reviews from this site, I was a bit hesitant to make a very large purchase. The price was the best I had seen on the net and other sites had them ranked well, so I decided to roll the dice. I am happy to say everything went great and the customer service was the most knowledgeable of any I have spoken with in regards to hunting gear. Thanks!

Seriously? I should have heeded the warnings about poor order fulfillment. I ordered these items the same day I ordered my ammo. My ammo arrived days ago. This order, however, I am not even sure. You offered items for sale that I attempted to purchase. 9 days later, 2 of the items have been ordered and one is "on order". This is no way to run a business. I am confident this is a common problem and you have closed any opportunity to cancel orders once they have fallen into your trap. If by chance I can cancel my order I certainly wish to do so. That way I can shop where the products offered are actually available and will be sent. If not send it whenever, if it takes too long I will just buy it elsewhere and have duplicates eventually.

Ordered $120 holster/belt. Sucked me into site with "FREE VALUE SHIPPING," okay sounds good. Yes, I could have paid $9 and had it truly shipped with tracking, BUT I choose the free option - and boy do I regret it! I could have driven from Atlanta to Northbrook, IL, for all the time I have spent trying to locate my US MAIL shipment!

Ordered a rifle scope which was shown to be in stock, would ship in 3-10 days. Waited 3 weeks, contacted them and they said scope was backordered, and would be in stock in 2-3 weeks. Contacted them again asking why they lied about being in stock and got their typical scripted response about unseen delays, blah, blah, blah. This experience brought back memories of same thing happening with them years ago. They have not changed, bold faced liars, sham business, frauds, etc, etc. Avoid at all costs. I did cancel my order.

I bought a microscope for a local charity x-mas event that they showed in stock. I chose expedited shipping to get it in time for the event. A day and a half later, they send me an e-mail that it will be shipped in 22-33 days. I sure hope that the OpticsPlanet managers' Christmas will get as much screwed up as the little 12 year old that was supposed to get this microscope. Too late to order it elsewhere.

I had ordered a reflex sight for my pistol. When on the phone with customer service, I had asked several times if the mount would fit my pistol. The customer service rep reassured me that it would indeed fit my pistol. I was suppose to receive 2 day shipping and it took over a week to arrive. Upon arrival, I attempted to mount the sight on my pistol, only to find that it does not fit. I immediately called customer service to inquire about why I was told it would fit yet it does not. The customer service rep had no answer and transfered me to her supervisor. The supervisor, named Christopher, told me that it wasn't their fault that I had ordered the wrong mount and that their customer service reps aren't responsible to know the products that they sell, and that it is the customers sole responsibility to know the items that they are ordering.

I ordered a Lightforce light. Waited over a month. They forgot. Then sent one with gator clips even though it states on receipt for cigarette plug. They will not contact you unless you contact them. They make you run around to send the item back. Buy off another company. Not worth the aggravation. All liars.

I was encouraged to finally buy 2 riflescopes I had in my Wishlist because of an in house coupon that offered a 10% discount on all items. I was in the checkout stage, coupon entered, but noticed that only a $10 discount was effected. I did not continue with the order and wrote a note to their help desk that I was using a coupon well within its valid date. They never acknowledged my complaint but instead offered a new coupon with a 5% discount. This time it seems to calculate a 5% discount but I decided not to complete the order because of the principle behind the trickery.

Placed an order on 8/15/15, said in stock. Then it went to will be in stock in 23-32 days, then to will be fulfilled by Sept 9th, then to Sept 27th, then to 10/1, and now I was told 10/25. This company is a joke, employees will lie through their teeth (if they have any) and tell you what you want to hear. Talked to a supervisor who assured me he would call me back with a definitive date. No response so I called back and left a message. ** didn't have the balls to call me but emailed me. Said he gave me an additional 5% off and would ship when the units arrived. I'd rather pay full retail than deal with these crooks any day. Save your time and money, order from a reputable company.

Hi there. I ordered 2 bags at the start of May 2015 with Opticsplanet.com. One was supposed to be ready for shipment after 7 days, the other one estimated to ship within 14-23 days. Because I did NOT receive any updates from Opticsplanet.com on my order status, I had to proactively chase my order status multiple times. Apparently one of the items was on backorder with the manufacturer, which had an ETA of 22 August 2015. This is now over 1 week ago - and again no info from Opticsplanet.com. I have to chase the status. I have complaint to their Facebook page and my comments got deleted. This is probably one of the worst customer service experiences I ever had. I am awaiting another reply or will ask for a refund. This is a bit disappointing as I will lose money because I am an international customer. Thanks.

I ordered a mount that was "in stock". Paid 17.00 for extra shipping. A week later no mount. My cc was charged. I called..they said it should be there soon and was backordered. 2 weeks later nothing. Seems like they label everything "in stock" to get your $, charge you, then really never have the item. This is shady because most people will wait and they know this. It's better to piss people off and get paid than have them go to another website. It's hard to believe they are affiliated with Amazon also.

45 minutes later I find out from my daughter that she needs 9 not 8, I call and spoke with the lady in charge just to change the boots size. She start talking this and that, I said "maybe should I cancel this order and do different order for size 9." She said "no I will send email to the people and they will switch boots tomorrow afternoon." She send me an email stating that she was not able to change size that I will receive number 8 boots. I said, "that is just idiotic thing that now I have to lose time." They are going to lose time and money for what? Somebody is just is not good for any kind of job.

Placed an order for a scope for the crossbow on July 4. Knowing it was a holiday I figured it would not be shipped until the following Monday, fine. I get a tracking number for the scope on July 7, fine. Looked up on USPS site to track - "expected deliver date: July 25", fine. Season does not start till the 10th of August. Since I am in Alaska, I knew it would take longer so waiting 2 1/2 weeks was ok.

After they sat on my order for 4 days their website still said my order was pending just like it had all along. I used their email service to cancel my order and received no response. A couple of hours later I called to cancel the order. Toni said my order had shipped. I told her their website said it was still pending. "Well, um, uh, I can try to recall it" she said. I told her to do it because I had already canceled the order and I would not accept it if it was delivered. She was very rude through the whole conversation.

This company apparently is incapable of processing orders. After three contacts with their customer service office my online order continued to be held up while they made small incidental charges to my account without my authorization. It is a crime to make any unauthorized charges to an account.

Avoid this company like the plague! False advertising, won't honor their own written policies. Customer service staff is rude, apathetic, and incompetent! Will never order from them again.

Two separate orders. Each arrived over 6 weeks late. Some items were damaged. Ended up that all the items did not fit/match the product they were supposed to fit to. Now the company refuses to accept the items back for a return/exchange. WORST ONLINE SHOPPING EXPERIENCE OF MY LIFE.

Admittedly, initially I misunderstood one customer service person (CSP). That was my fault. The last order, and I can't stress "the LAST order" adequately, was a stinking nightmare. An order hold for purpose(s) not made clear initiated the "mess". Very well, delete the problem item (battery!). That was done and I was given a new ship date. Nope, not shipped on that date.

Customer service sucks **! Needed 12 lights, they had 4 in stock and could get the rest. I ordered the 4 and paid a lot for 2 day shipping. I told all of this to my customer. In two days 1 light showed up. When I called they said "Oops, he must have misunderstood". I can't imagine how. Our conversation was extremely clear, "I need 12, send me 4 and order the others." My customer is expecting lights, I tell the CSR who says she'll send me the three they still have in stock, and they want another $40 to expedite them. All 4 would fit in the box. The one came in and the total weight of 4 is less than a pound. Now I'm paying $80 to ship $60 worth of lights. I'm not happy but I have to provide them having told the customer they would be there based on the first dumbass I ordered them from. The other 8 are ordered from the supplier and paid for, I'm told the supplier has them in stock. They don't ship out from the supplier for over two weeks.

I ordered products as gifts for groomsmen (6 different Boker knives). The order was placed over the phone. The individual never said anything about there being a delay in shipment. Weeks later I did not have the items and checked the order status on their website, it said "waiting for items". I called for an update and was put on hold for 15 minutes just to be told there was nothing they could do and no update they could give me. It has now been 34 days since I placed my order and paid and I called again today and was now told the next shipment would be in during the first week in May (another two weeks). Not more than 2 hours later I received an email from them saying that my order was cancelled because the items are no longer available! I called to see what is going on and was again put on hold and no one ever came back on to talk to me!

I ordered an EoTech G33 magnifier from this company. After I order more expensive items from this company before. When I called by phone and placed the order. I called the following day to find out from the agent that someone in their company placed a signature requirement on a two delivery. I did not authorize this. I explain to the agent to call UPS next day and remove this. I called the following day after 1:15 and spoke to ** and explained on this because the delivery was on that same day and by the time the UPS driver delivered the package I would not be home because I normally get home after 7:30 and I leave home early in the morning.

I bought a $500+ optic from opticsplanet. When I received it the wind age dials were opposite. For example if I wanted to move the reticle to the left I would move the dial to the right (I didn't to check the elevation). The optic came with a polarizing lens that prevents reticle washout. This lens is suppose to thread on the optic but it doesn't thread on at all. I even tried with pliers but that didn't work and I ended up scratching the paint on the polarizing lens.

On 4/1 I get an email saying my order is not being processed because I have to "verify" my credit card? Is this an "April Fool's" joke? A Phishing email? A mistake? I send a response that they have all of my information and why are they wanting to make an additional charge to my card, and then require me to notify them of the amount of that charge, to verify that it's really me and my card (Like I was setting up a paypal account or something), OR change the payment to PayPal.

I bought digital camera online to send to my friend in US. My credit card was charged immediately and order was confirmed. However after 2 days order was cancelled without any notice. I contacted them by e-mail and got answer that they suspected fraud. Okay, where is my money? "My apologies, our processing team forgot to void the payment when cancelling the order. I have voided that payment. You should see that reflected within 1-2 business days. I apologize for the inconvenience." Still no money returned. Filed complaint with the credit card already. It really feels like a fraud on their part.

I had ordered a rubber scope cover, black colored. When the item arrived it was dark earth color. I have the order summary showing I had ordered it in black. The company rep. I spoke with said I must have ordered it in dark earth because that's what was sent, and said I faked their sales receipt to show that I ordered it in black. I wasn't asking for a refund. I just wanted them to swap it for the cost of shipping. They said it was my fault and was very rude about refusing to pay for shipping. I had spent thousands of dollars with their company and for them to treat me like a liar is insulting. I have paid more at other sites for the same item instead or giving them my business again, and have told others about my experience.

I am satisfied with OpticsPlanet's efforts in response to this situation, and that they confirm the lifetime warranty will be honored. Since the unit appears to be functioning with no issues the fact that package was opened and not sealed is not as critical a factor.

I have had an absolute nightmare in dealing with Optics Planet over the past few months. I will try to explain what I have been through as brief as possible. On 11/14 I purchased a Armasight Vulcan nightvision scope from your online store for $3,873.27. About a week and a half passed and I still did not receive the sight so I tracked the order online with the tracking number and it showed to have been delivered by the USPS, and who in their right mind uses the USPS for deliveries, of this value anyway?

I ordered flight gloves early December needing them as a gift. 3 wks later I had received no responses to inquiries so finally called. Out of Stock. However, NEVER mentioned on site. Mid Jan & only auto replies to emails & still no gloves.

A previously reliable company, that is now looking highly suspect. I ordered a specific Ultradot scope. There was a very long delay for them to confirm it had been sent, even though their website indicated the item was in stock. They sent me a very inferior glass optics scope which very suspiciously comes out to the same amount as the scope ordered. I could not help but wonder whether this might be a delaying tactic for something they still do not have in stock or whether they thought I might accept a totally inferior product instead?? I have contacted them several times and received a msg. saying that once they received the returned Vortex scope, there would still be a 2 week delay while they processed the order. I tried calling them to cancel the order so I could order it from another company but got the run-around. I don't think I will order anything more from them (even if it costs more elsewhere) and after reading other reviews of company, I can't recommend others to do business with them.

I ordered a lineman's coat for my son for Christmas. When I received the box it was empty except for the sales slip. I paid $140 for this coat for a present and did not receive. Customer service is a joke and the people are not helpful at all. They did not want to help me through this process, just kept saying we are investigating. In the meantime, no Christmas present for my son and I am out $140. I WILL NEVER ORDER FROM THESE CLOWNS AGAIN. COMPLETE WASTE OF MY TIME.

Called OpticsPlanet in 2013 to get technical information on the right mount for a Winchester pre-1964. Was advised to buy a specific model of Weaver mounts and rings. The mount does not fit. Was told they would resolve it but I should call Weaver. Exchanged a number of phone calls with Weaver and several more emails with OpticsPlanet. All assured me the issue would be resolved. More email exchanges were made in 2014 and I was assured the issue would be resolved. Now OpticsPlanet says "We... cannot be liable for what a factory produces." After 1 and 1/2 years it seems they are running from responsibility for the recommendation that they made and the item they sold. I am stuck with the wrong item and they don't seem to care. Plus they have not fixed their chart which still specify this same incorrect product --- other customers beware!

Ordered items and paid for 3-5 day shipping. After the 5th day, I was growing a little concerned so I called customer service the morning of the 6th day. I had already been at work, for an hour (let me preface with, I work for a company who has a customer service department as well... they get here at 6am) so at 8:30 am I'm finally on the phone with CS after being on hold for nearly 10 minutes, who seem perturbed I had called, tell me that my order was not received by the supplier. Since I paid for expedited shipping I ask for those charges to be taken off. After being put on hold for 17 minutes, I was told that the lady who was in charge of refunds had just gotten in to work, so 9 am and an integral part of the customer service department was strolling in. I was told she would have to take a look at the request and get back with me. I should have researched this company before I ordered. I have seen nothing but extremely bad reviews.

I ordered prescription AO sunglasses, polarized grey. I paid extra for polarization and were delivered non-polarized. They did not refund the extra charge, asking a photo proof, which I provided. Now asking for an expertise by a professional. Well, no solution. They are just going around the problem. Don't buy from those people.

I ordered a pair of prescription sunglasses from OpticsPlanet in March of this year. I received them and the prescription lens were good, I could see perfectly and my prescription is a tough one. The only problem was that one of the hinges was broken on the glasses. I sent them back and they promised me a quick turnaround. I didn't receive them until April 23, today, and they were the same frames!! The same broken hinge, and there was a small scratch on the underside of the left earpiece, just like the other ones (I didn't mind that but did note it on the original receipt of the frames).

Scammers. They false advertise new products but sell you the last season cheaper model. They sent us an open box/used or returned product which was missing parts and when contacted, they erased the product page and claimed that it's not open box and that they have no idea why would I think that (IT HAD MISSING PARTS AND THE BOX WAS OPEN!). Just don't buy form these creeps. They will play dumb because they are...

Is one of those companies that buys overstocked products from the manufacturers or distributors (they are always open box or refurbish items) and they sell them as 100% NEW without mentioned you that they are refurbish, demos, returns, used, etc. For sure the majority of the buyers are cheated and if you noticed about the scam, anyway you were already cheated!!! Because they only offer you a miserable discount to compensate their deception and if you don't agree they ask you to return the product. Also, even though in their return policy you will receive your refund in 10 business day after receiving the item, the reality is that you will receive your money back in a month like other customer reviews stated in another sites.

I ordered an expensive telescope from Optics Planet in mid December 13. I did not hear back from them for a while. Then recently I got a partial shipment. There was a 10% discount on items in stock which they applied. Yet 3 weeks later I did not get the scope. They say that the manufacture did not give them any yet. That certainly is a contradiction. I am now reading these other posts. I did not order thru Amazon portal as others have done apparently. I wonder why Amazon doesn't boot them.

Bought a bushnell scope on Ebay from optics planet. When I received the scope it was in a bushnell box. I opened the box, removed the scope and put it on my dresser; not expecting any problems, I threw the box away. About a month later I mounted the scope and found it to be defective, and a cheap counterfeit scope. I contacted optics planet, and was told they wanted pictures before they would authorize return postage. I complied and did what they asked and sent the scope back. Now they say I sent them a cheap counterfeit scope and kept the bushnell as to receive a free scope from receiving a refund. I want my money back and a written apology from them for calling me a liar and a thief.

I wrote this email to the company, and all I received was a "thank you for your feedback". Let me just say that this is by far the worst online experience I have ever had (and I am a frequent online purchaser and have been for many years). Horrible, horrible customer service. I placed an order, three weeks passed and nothing. I check in and it states that the order is pending. I call your company and am told that you are moving and the orders are backed up and it will be shipped out right away. I check in a week later and the order status states that it is moved to a new order.

Over a month ago, I placed an order for 1 pr tactical gloves in large and Zeiss bag. They shipped after two weeks the gloves in med not large, so I returned them via FedEx at my cost of $8.44, only to receive a second order exactly as the first two more weeks later. I called and told them they were again en route because the order was again wrong. This time I told them to credit my account the $37.90 for the order. This was two weeks ago. They said that because the mess they made of it, they would ship the gloves free and credit my account, neither of which has yet to be done. They also stated they could refund the two return shipping costs because they issued a UPS label for the second shipment, but the items had already been returned before the label issuance and I told them so many times.

I never dealt with such idiots in my life, and their return system is the most moronic and inept system for returned merchandise that I have ever seen. They do what they want to do and not what you tell them to do. I am telling anyone that is going to Optics Planet to stay away from them morons at all costs.

I ordered this rifle (Remington 597) scope rail to mount my granddaughter’s scope on her rifle for Christmas (present). It was ordered on Nov. 26, 2012. As of today (Dec. 27, 2012), I have not received it and it still has not been shipped as of yet. I would not recommend ordering anything from this company, if you expect to get it at a certain time. They will keep telling you will get it, but trust me, don't count on it. They should not be selling products if they don't have it or it's not in stock. Hope anyone out there has better luck than me. I'm still trying to get my product from them, but will probably cancel and try to reorder from someone else.

I placed an order back on July 5. About $85 worth of stuff. I was told that two items (a scope and a rifle case) were not in stock and had to be ordered from the manufacturer. And every two weeks or so, I would have to contact customer support (they certainly didn't make an effort to update me on the status) and they would tell me that it would be another two weeks before the products arrived.

I purchased a Garmin GDB 55 at Amazon.com from Optics Planet for $43.99 plus $5.60 for shipping. Money was paid on August 21. On September 1, Optics Planet cancelled the delivery and the scheduled delivery date. When contacted for an explanation of the cancellation, Optics Planet said they made a mistake and the product could be delivered for a price of $106. When I objected, the price was lowered again to $89.