OpticsPlanet.com Reviews

When I received my order the package had been opened during shipping. I made 1 call to customer service and in a very few minutes a new shipment was on its way to my address at no charge, I COULD NOT HAVE BEEN HAPPIER WITH THEIR SERVICE.

Updated on 02/17/2019: My order has STILL not shipped. Still shows no update. It was supposed to be a Christmas present for a good friend (which is why I ordered it in OCTOBER). It's now been almost four months. This is completely absurd.

I tried to order something on their website. They automatically added items to the cart that I had no interest in and didn't want. To add insult to injury, I could remove the item I wanted from the cart that I wanted, but not their lame suggested item to complement the purchase. They actually expected me to waste $10 on something I didn't want... lame website, lame programmers, sham company.

Discuss my order with my gunsmith and he already knew. Spoke to several other hunting friends and they also knew. RUN AWAY... They are a waste of time.

They sent the wrong item - and now have to "investigate the warehouse". Put simply - someone had a SINGLE job to do (pick and pack), and they failed. And now somehow this is MY fault and I'm out. That's terrible. I ordered this - two-day air - for an event which I will now be unable to use this for. It will be OVER A WEEK (or more) before they investigate, send a replacement - bill me a SECOND time - and then get the correct one out. This sucks. Optics Planet's shipping (warehouse) and return policies are terrible. I'm angry. Two calls, two times on hold. Hung up on (by accident), had to call back and wait again.

Welcome to Optics Planet where orders ship when we get around to it... Sorry guys but 99% of online retailers ship same day unless it's past a typical afternoon cutoff time. 1-2 Days processing is ridiculous IMHO. I blame Amazon, they've spoiled us all but you gotta step it up.

Run away from them. Trust me! They sent me an empty box without the item inside. Their so called logistic claim or customer service is so unprofessional, inexperience and so slow to resolve the matter. They'll wait for 14 days then start to process your claim. The small amount money I've save from them it's not worth the headache nor my time, which each personnel have their unique different stories each week. Even dealing with their supervisor (Chris). He was offensively impolite pointing fingers who's assign responsibility. I just hope they didn't send me a used/refurbished product and forgot to put the item inside. I never experience of removing a newly purchased product that is missing a plastic wrap and the condition of the box seems someone place its foot inside already. Again don't waste your time even you think you'll save a small amount.

Ordered a riflescope described as in stock almost three weeks ago. Still hasn't even been shipped. Good luck getting delivery in the time period quoted. Been told multiple dates for expected delivery and now just a, “We are not sure when we can fulfill your order response.” While customer service is polite and courteous, they respond in previously prepared form text, are slow to respond, and lack knowledge of a solution. Don't waste your time! Go to a more reputable company and cares about living up to their word.

I ordered a light from them because it was supposedly in stock and they offered expedited shipping. After 9 days I called the company to find out why my item hadn't shipped and I hadn't heard from them. They stated they sent an email that the item was back ordered (I didn't get one) and that the item wouldn't be available for an estimated 2-3 weeks. When I asked about switching to a similar item they said ALL similar items are all out of stock despite all currently being available on the website. DO NOT ORDER unless you are in absolutely NO hurry to get your item!

Put in the order September 17th for 7-10 day shipping and they still haven't shipped yet. The new shipping date is October 12th. When ordering an item that is in stock it should not take a month to even ship. At the very least they should be upfront about the amount of time it will take. I won't be placing orders for this retailer again. Their service has been less than satisfactory. Do better.

Shawn from OpticsPlanet assisted me in my order. He made sure the bow would arrive on time... and it arrived earlier than expected. This was a great experience and I will definitely shop with them again.

I bought Ray-Ban sunglasses because they claimed to have the best price which they did. It took them 3 weeks to fulfill the order and when I received the glasses they were the wrong sunglasses. This was a nightmare. To top it off I had to pay for the return shipping. If I did not make the mistake why should I have to pay for the return cost? I would steer away from this company. It's more like eBay than Amazon. In 2018 there is no need for this kind of service. Look somewhere else.

I recently placed an order with Optics Planet for a particular type of rifle scope. Optics Planet took the liberty to cancel a part of my existing order and replace it with something else without my authorization which I felt is completely unacceptable. Support staff just replied with, "Sorry, send it back." In my experience, a reputable company would provide some type of compensation to facilitate further orders. In the past I have experienced several shipping issues/delays. Was hoping this experience would be different but no luck. No more dealings for me with Optics Planet.

I bought 'NEW' camping stoves paying $1580, but ALL of the delivered products were used. I returned the products as they suggested, but NO MONEY REFUNDED NOR ALTERNATIVE PRODUCTS SENT. Never drop any money on the website, since it is an obviously intentional scamming.

I have been using OpticsPlanet.com for over a year now with little issues. One thing I recommend to all is use PayPal and make an account with OpticsPlanet.com. Any time I have had any issues with my orders or questions I submit them when logged in and they respond within 12-24 hours every time. It's also a nice way to keep track of everything you have ordered and also if you need to return anything it's a couple of clicks and done.

I ordered the glasses, and called to get my prescription worked out. I didn't think I filled in the prescription right, but the dude on the other end of the phone was super nice and helpful. It took about a week longer than I expected (about 2.5 weeks total), but it was Labor Day weekend so that really wasn't their fault. I called twice for status updates, about a 7-minute hold, but everyone was really nice and helpful. Glasses were just as described, and probably the best pair I have ever owned. I use them on my motorcycle, and plan on testing them out for skydiving. They're a little big on the sides, but the strap accounts for that. I have a small face.

August 17th I ordered 2 ten round mags for MKA-1919 12GA and paid right then when ordered. August 18th I got email saying items shipped. To this day items still have never been given to shipping service to be delivered per tracking number they provided me! Now my bank card number I used with them has been stolen and used (Really feel them or an employee of theirs stole and used it). They say they don't take money from your account til items ship but took my payment next day after email saying shipped as they never were as proof per tracking number. Plus emails me saying order canceled per my request which I never requested. Then emails me saying they messed up and was referring to a order from 6 months ago. And that order was canceled due to their lack of shipping details.

I made inquiries on two different occasions and have never heard from anyone. They sent emails saying there would be one of their Trained Professionals would get back within 24 to 48 hours... NOTHING!! Ordered a recoil pad and two days later, the order is "still processing". They didn't have any problem taking my money right away. I won't do business with OpticsPlanet ever again. Their Customer Service sucks!

I ordered a Holosun HS510C which is a $300 sight on Monday Aug 13th and I selected 2 day shipping so it would come in before the weekend which my birthday is on so I could have the optic for a rifle I built specifically for my birthday. And upon arrival of the optic I Unboxed it and noticed it wouldn’t turn on so I pulled the battery tray out and there was no battery. So I check the extra battery tray that comes in the box and there was no battery in that one either which the optic is supposed to come with 2 batteries! So I drive back into town and buy some CR2032 batteries so I can make sure the optic even turns on well. It does.

I ordered two Zebco 33 Platinum Reels way back on June 18, 2018. There was no notification that the item was backordered so I called in early July and was told it would be a week more. I then called later in July of 2018 and was told the item was backordered but would ship out by August 7, 2018. It is now August 14 and I have heard nothing from the company about my order which was backordered???

I ordered gun parts from Optics Planet for the first time last week. After an incredibly annoying process of verifying my account and payment methods (which took about 4 days) I was notified that there was a delay in the processing even after my account was verified. Over a week later and my items still hadn't shipped, and the ordered was still in processing. Canceled all the items I ordered and decided to never order from them again. Just a terrible experience from start to finish.

Last Friday I ordered a scope/Mount from OpticsPlanet saying it would be shipped with free 2 day shipping. I really needed this thing here this week since my gunsmith is waiting on the scope to sight it. It’s almost a week and my product was just now sent with standard 7 - 10 day shipping instead of 2 day free shipping. I called OpticsPlanet 2 days ago to see what was going on with my order. They told me that the product won’t be sent out for another day or two so I told them to cancel the order and get my refund back to me. As soon as I said that they said they’ll send me a confirmation with a cancellation email but guess what, instead of canceling my order they send the scope to the USPS with standard shipping. Very bad customer service, dishonest company I wish I read the reviews before I ordered anything from these guys. I will never in my life buy anything from them again. Thank you OpticsPlanet.

I ordered two holsters exactly TWO WEEKS ago! When I placed my order both holsters were showing that they were in stock. I was leaving for a trip in two weeks, but I had ordered from OpticsPlanet several different times in the past and had always received my products quickly. So I placed the order. I later receive an email saying that one holster is out of stock and won't be in stock for another 16 days!! I immediately emailed them back and explained to them that I was going out of town and that I really wanted to take the other holster that I ordered with me and that was the whole purpose of me ordering it so that I could conceal carry on my trip. I asked them if they could ship the holsters separately since I was not aware that the holster was out of stock when I placed my order (they clearly advertised it as in stock). They refused to do this without charging me even more for shipping.

Ordered an item on Amazon from OpticsPlanet. A few days later they contacted me, stated that the item was backordered at the manufacturer, and offered to waitlist me. I confirmed that I wanted to be waitlisted for the item. Every communication with OpticsPlanet generated an automated response, confirming that they had received my communication.

I ordered some Bravo Company Keymod Rail Covers for my free float handguard on my AR 15 back on July 19th. I just got an email saying they just shipped July 26th, Really! I called OpticsPlanet back on July 23rd, and they said that the order was not shipped due to it being the weekend. So, I ordered the same item from eBay, which I should have done in the first place, and it arrived yesterday, 3 days after I ordered it from them. I still haven't received the items from OpticsPlanet which I order from them first and it's been 9 days. I will never order anything from these people again. Lost my business, I guess they are not for the small time gun enthusiast, you got to be the big time to get service from these folks. I just thought I'd try them out since all my YouTube channels advertise for them with these special codes. I the sucker here, but it won't happen again!!!

Was told repeatedly each day that I called that the next day I would receive an email with a tracking number for shipping from order placed on 18th. On the 24th, I called and asked again and this time I was fed some line about them changing up their warehouse processes and they still weren't sure when it would ship and it might be days, so I told them to CANCEL THE ORDER. They fed me some excuse (which I don't believe) about having to send a request to some other part of the company to get it cancelled. In the meantime I ordered the item I was in need of directly from Night Fision Sights, Inc, and then I get an email with from Optics Planet with a return RMA, yet still did not have a tracking number.

I placed an order through this company on a Wednesday. I received an email the next morning saying my order was being processed and would ship soon. 5 days after placing the order I have received an email that my order has finally shipped. Here it is 4:23pm California time and USPS is still reporting they are waiting for the package. I wrote a lengthy email to Optics Planet about things they could have done better and what do I get, some prewritten sorry for the inconvenience and frustration BS but we process orders for 1-2 days. Obviously based on their response they couldn't take the time to take responsibility or to really read what I wrote. I was not going to write any reviews but I feel that due to their cavalier attitude on customer service, others should be warned. I just wish I saw their Consumer Affairs rating before I ordered from them.

I went online to purchase a spare spring kit, a Magpul pistol grip and 2 stock stoppers so I can stay compliant with CA new laws for my AR15. On their website it said that they had all items in stock so I placed my order. 2 days after I placed the order I got a confirmation stating that they have received my order and that they will send me another email with my tracking # etc. A week went by and I haven’t received anything in my email so I called the customer service department and ask them what is going on and then they told me that the spare OOPS spring kit that was in my order wasn’t in stock and is actually on back order. So I was okay with that, I know things like that happen, no big deal right.

11 days to receive product which is unacceptable.... then they charge you $7.95 if you are unhappy and want to return item. I will never order anything from OpticsPlanet.com again, especially when there are so many other options available that ship on time.

I placed an online order with this company and they sent me an email saying that the order had been placed on "hold" because the delivery address was different than the billing address. They wanted my permission to allow them to verify my card by playing some stupid game, with the incentive of a "free gift". I couldn't believe what I was reading. The credit card company accepted the transaction, but they denied the transaction unless I met their stupid and probably illegal demands. This is what they sent me… "We truly apologize but your order has been temporarily placed on hold because the shipping address you provided is different from your billing address. For your protection, we need to validate this credit card transaction before we can proceed with your order. There are several simple ways to verify your transaction:

I ordered a holster from OpticsPlanet with some reluctance because of all of the negative reviews but I must say that I had no issues. It took them two or three days to process my order but I received my item in nine days from the date that I ordered it. I also am very pleased with the holster.

When I went to check out for a Nikon rifle scope with a free 2 day shipping tag on it, my FedEx arrival day was a week out. I called customer service and asked why I didn’t get the 2 day shipping. They said I had to enter a code. I explained to them there was no prompt for the code and checkout had no instructions on how to obtain the code. If a product has a 2 day shipping for free why not just ship the thing with 2 day shipping because I didn’t receive a refunded to me for the 8 day snail mail. Just saying if you don’t want bad reviews make sure check out is clear.

Sent them a check but cancelled the order 2 days later. It's been almost a month and still no refund. Each time I call it's a different story. This is my first and last time doing business with this outfit.

I've ordered a few things from OpticsPlanet. I've never had a smooth and, ultimately, satisfying transaction with them, though. They have 3 major downsides that I believe makes them a pretty bad company to do business with: First, they are very misleading in that they offer a ton of products, but hardly any of them are stocked and it's not always clear as to which ones are available and how long you're going to wait if they're not. This can be extremely frustrating because their wait times are often in the months, not days or weeks, but months.

Sent $1200+ return back and it’s been at their location for two weeks now and when called was told “that is a lot of money. They have 30 days to initiate refund”. Then I will have to wait longer for the credit back to my card. PLEASE LOOK AT ALL THE ONE STAR REVIEWS... SHOP ELSEWHERE.

Great deals that is if you ever get your product. Ordered Vortex Venom Top Load 1x26.5mm 3 MOA Red Dot with discount $ 201.00 12 % off. Still waiting a month and a half later. Going to cancel order and buy it from someone who actually has it in stock.

I purchased AmeriGlo sights and a TLR-7 light for my Glock 19 from OpticsPlanet. Both were on a short waiting list, however I was notified of this upon purchase. Given the fact that I am waiting on other parts for my build, a wait was not a concern. The fact that the parts I was purchasing were also 30% or more below market value (when I purchased then) was another reason to wait. All parts came BEFORE the listed wait period, and customer service was in contact with me every step of the way.

So I got a scope in and when I was unboxing it I noticed that only two sides were protected with bubble wrap. After examining the scope, I found a dented cap on one of the turrets and contacted OP first thing Monday morning. They said to take a picture of the damage and send it in with an email. The email I just received said I needed to create a RMA by clicking on a link. Followed the instructions and now they are saying on the website that shipping damage is not covered and will not issue an RMA. So don't think I will be upgrading any other scopes or optics with them ever again. It was nice being placed on hold for 45 min just to get a question answered that was wrong. So far not worth the 50 bucks I saved buying from Optics Planet.

I have been a customer for the past 7 or 8 years. Great place to buy tactical and hunting gear. The customer service is great, they take returns for free. The selection is huge. I just got an awesome deal on Vortex scope shipped free and had it in one day. I have purchased different stuff and never had an issue. I will be back for me.

I will never do business with OpticsPlanet again. The first two orders went OK. I got free shipping and the first order took about a week to ship. The second order took around 2 weeks. The third order was a mess I ordered a bunch of items, for a security job, which included a streamlight handcuff key. They let me know around a week later that the order was on freeze because I needed to fax credentials for the handcuff key. I then cancelled the order because I thought that was ridiculous. Even after I cancelled the order they continued to email me for a few weeks later saying the order would not process without my fax. I made the final mistake of making another order this time without the handcuff key. I immediately paid them the entire amount via PayPal $60 and $10 from my credit card.

I am a returning buyer from this business, but this is my first purchase of a high-end product (AccuPoint Rifle Scope). The Post Office lost the package for 12 days and after 7 days I launched a search with USPS. OpticsPlanet worked with me and USPS in getting the product located and delivered. The product is exactly as advertised and delivered in excellent condition with everything it's supposed to include. Their videos were helpful in my selection and their amazing prices sealed the deal for my purchase. I couldn't be happier with my selection and the service from front to back from OpticsPlanet and would/will be recommending them from here on out. Good Job!

Do not purchase from OpticsPlanet or Drago. I purchased a 3 items online. I received a confirmation that all 3 items shipped. I received a tracking number and the package arrived on the date indicated (UPS PASS). I opened the box and there was 1 item in the box. There was no information regarding shipment of the other 2 items. Supposedly they are in transit. (OPTICS PLANET FAIL.) The item that arrived was a Drago Hydration pack. All 3 of the small zippers on this pack failed during first operation. (DRAGO FAIL.)

I bought a holster on December 11th 2017 and they sent the wrong one. I called and they said, "So sorry. We’ll be glad to sent you the correct one, but we’ll wait until we get the one you have back." Fine, so I sent it back and in 2-3 weeks they email saying they’ve got my return so they’ll send me the other holster now. Then a few days later they call saying the holsters they have are wrong and they don’t have the one I want. So they say, "Pick a different one," so I do and they say it will take 29-37 days to arrive. That day was January 13th, I called at day 38 and they said they’re still waiting and they don’t know when they’ll have it. It’s now February 22 (day 40 from the day they “received my return”) and they say they’re still waiting on the items to arrive at their facility before they’re sent to me. Ridiculous.

I placed an order with OpticsPlanet on January 20, 2018. After 17 days I contacted customer service and was told that there was an issue with the shipping and they would check on it. When I asked if someone from the company would call to let me know what the status of the package was I received a non-answer, I asked a second time and was hung up on. Extremely poor customer service.

I would never buy another product from OpticsPlanet and strongly suggest other shop elsewhere. It took close to twelve months for my order to arrive. When it did arrive, two items were missing. OpticsPlanet are very reluctant to send me the missing items. OpticsPlanet rarely reply to my emails and I'm sure this is on purpose in the hope that I will stop contacting them for the items I've paid for. If I could award less stars I would. DO NOT SHOP THERE!

An item that was too large was sent back to OpticsPlanet, using their return shipping label, to the post office (as directed). I left it at the post office on January 13. OpticsPlanet has an arrangement by which the United States Post Office apparently holds an item until it can be transferred to UPS. As a result of the system, the item arrived back at OpticsPlanet on January 25 (12 days later). After arriving back at OpticsPlanet on January 25, it took until February 5 for them to transfer it to FedEx.

Ordered Meprolight Flip-up Sight Sets with Tritium, 2 Rear Dots FRBS M2D-B for around $60, and had planned to buy two new rifle scopes as well. Turns out - a “typographical error occurred on our website causing a pricing discrepancy”. As a business owner, if I quote a job at a specific price and then realize I screwed up, that’s on me and I honor that quote. This is the opposite of that. It’s a great way to permanently lose current and potential customers. Won’t ever recommend OpticsPlanet to anyone.

I purchased a Leupold scope and two sets of metal Leupold scope covers shortly before the end of Dec. via over the phone order with Optics Planet. I received automated email about a week later informing me I had two days to respond or my ordered would be canceled. I immediately called the co. and was asked to allow them to charge my cc for 1.00 to 5.00 and I would have to call my credit card co. and find out the amount. I call Optics Planet back with the secrete amount to verify me is me. I appreciate the fraud protection, but why didn't we play this game a week earlier when I first placed my order over the phone.

I ordered a $400 scope from OpticsPlanet about 3 weeks before Christmas with a promised delivery well ahead of gift giving time. Just before Christmas I was sent an email saying my shipment had been delayed. I think it was 3 business days ahead of the holiday. I contacted the company and was treated pretty badly by their staff. I canceled my order, found the same scope elsewhere for less money and it arrived on time for Christmas. I had bought other things from OpticsPlanet that were on time which is the only reason I didn't give them just one star. But what they did and how they handled it was off the chart bad.

Placed online order on 11/27/17 for over $100, expected to receive item/Christmas gift before holiday, as stated by company's shipping policy of 7-16 days. I never received an out of stock or delayed shipping email. On 12/23/17, I received email shipping notification. Item was received the following week on 12/28/17 and missed the holiday. On 12/26/17, I immediately called CSD. Could not reach anyone for days, left several voicemails with no response. Then I contacted them via email. The only response and resolution they offered was via email, not even a phone call, and received a credit of $9.79. Worst experience ever, I hope you read this before placing your order!

I recently ordered 2 Vortex Scopes from OpticsPlanet expecting that they would arrive relatively quickly however, I received 2 emails stating that it would take much longer than expected. I was very frustrated and called OpticsPlanet to cancel my order. Seth ** who is the contact number at the bottom of the email was very prompt in returning my call and explained to me that the items ordered were back ordered. Seth ** went above and beyond to ensure that I found a better Vortex scope which would better serve me (recent grad of state Sniper Academy) and took extra steps to ensure that my order was shipped ASAP. I cannot express how professional and personable Seth ** is and will be doing business and recommendations for OpticsPlanet from here on in! Thank You Again Seth **.

**********NOTE TO APPROVER: https://opticsplanet.pissedconsumer.com/order-cancellatio-201712281157210.html

I ordered 2 items shown as in stock, 18 in inventory. I used the chat feature to confirm. The agent told me the items were in stock & would ship in 1-2 days. 7 days later, still no shipment or tracking info. I can't get through on the phone, goes to voicemail. Using chat gets the same "final stages of being shipped" answer. Agent can't confirm anything, no proof of stock, no shipping ETA. The same thing happened on my first order with OpticsPlanet. The order will process & they will have your money but there's no inventory to ship. Order at your own risk. OpticsPlanet will gladly take your payment instantly & your item may not ship for a month. I'm done with OpticsPlanet. I'll be shopping in a different universe.

On December 1st I placed an order 1800.00 worth, I was promised it would ship by 2nd week of same month. Well it's been 20 days. Several calls to them, items are still on order, finally had to cancel, very dissatisfied with them. Called Midway all items in stock and shipping today. Will never use Optics Planet again.

Placed order for an item & paid for expedited shipping, two days later still not shipped. Called CS & rep was very rude & said there was some kind of brief delay & shipping is 3-5 days. Expedited is suppose to be 3 days guaranteed. Sent several emails,with no response. I know it's Christmas time, but don't offer & guarantee shipping ETA if you are not going to be able to fulfill. Looks like other customers have had same issue. Will do business elsewhere.

Ordered on 12-14 before noon with free shipping. Order not shipped till 12-18 and now they say free shipping will not arrive before Christmas. Never said that anywhere during order or I would've gladly paid extra for shipping. In addition is said 1-2 days to ship and it took 4. I will never order from here again. They are a poor company to do online business with.

Ordered item on Saturday morning, Expedited Shipping, $20.04. Item didn’t ship till Tuesday. They are open on Saturdays, which clarifies a business day. Will not return emails when asked about product. Listed an item to have a feature, which did not have. They do not tell the truth about shipping times or methods. Very rude CSR’s. Will never buy again. eBay or Midway USA has same items.

Order placed 2017-11-27. Not a big order, about $60. The games started immediately with a request for payment verification via PayPal or a small verified charge on my CC. Customer service by phone is unreachable and they don't return voice messages. It was 3 phone calls and 2 emails to sales before my order was "verified" on 2017-12-4. It was 5 more days (12/9) until I received a shipment notification for FedEx. FedEx didn't actually receive the package for 3 more days (12/12). 4 more days (12/16) until FedEx GAVE IT TO THE USPS! It is now with USPS and I've yet to see it. 21 days and counting. They are now advertising free delivery for Xmas. I don't believe they can do that it. More to follow if I get my order...

Ordered Kel-Tec PMR30 barrel on Dec. 8th, 2017 and then on 12 of December I called them because I haven't received anything saying it sent when I picked 2 day shipping. To find out it was on back order even though they said they have 3 in stock. First and last time I'm doing business with this company. Then to top it off the lady said I haven't been billed yet which was false because I got a notification saying The money was pulled from account. She said tomorrow it should ship. Fingers crossed.

I bought a safe from this people on 12/05/17. Few days later no confirmation no tracking. NADA. So I sent an email. Got an automatic response with no helpful info whatsoever. Called 150 times on Saturday 12/09 till a human answered the phone and told me he would "gather" some info and let me know with their logistics department what was happening, again dead-end. No email. No call. Today I spoke to a very nice lady KIM 12/11/17. Same BS "Let me talk to logistics", waited for 5 minutes and she told me they have to wait for the vendor to let them know when they will ship my ** safe, meaning I still don't know when if ever will I get my $626 USD safe which they were quickly to collect from my checking account. WILL NEVER IN MY LIFE BUY ANYTHING FROM THIS COMPANY AGAIN. Save yourselves some time and order from Amazon. I regret so much trusting these people.

I wish I had done more research on this company before ordering from them. I could have bought the scope that I ordered and received it in two days, via Amazon Prime. They told me today that it will not even ship for approx. another two weeks!! It looks like that they do not even order it from the supplier until you order it from them... Stay away unless you want to wait and wait for your order.

Ordered a pair of sunglasses on 11/10/17 and was offered a chance to pay for 2 day shipping. As of 11/18/17 the order status had not changed and I had received no updates that they had shipped. On 11/24/17 I sent an email using their customer service address to see what was going on. I never received a response after a few emails. Finally decided it was time to call today on 12/05/17 and was told that the glasses I ordered were on backorder till 12/27/17. I most likely would never have been notified and they were content to let me wait until after Christmas for an item I bought intending to give as a present for a late November birthday. Save yourself the trouble and just order from Amazon. Customer service representative was nice and apologetic but overall this was a waste of time and a terrible experience.

This company does not return messages of any kind. They claimed the order was in stock. When I checked the order status it claimed it was on order. Not interested in a storefront window. This is a horrible company. DO NOT order from them!!

So after a long time of hunting and waiting to find a Daniel Defense M4A1 upper receiver (*pinned at 16 inches*) I found one on their website. Not to mention it was on sale. To say the least I was excited. I purchased the upper right away. After ordering I waited two days with no email confirmation. I found my order number and entered it on their website to track my shipment. Then I find that my order was cancelled? No email? No call?... When I called them they told me this was a restricted item and they can’t ship it at all.

Well, it finally hit me after my 3rd order that this whole company is some kind of non-stocking front. You order, they order, then send to you... unreal. All of my items were supposedly in-stock when I ordered them, after 3 days, my orders page says my items are "on order"... What the heck is that?? I'd rather pay a few dollars more to a reputable online seller. Midway has never done this to me, so I apologize Midway for ever trying someone new.

Upon placing my order, I never received a confirmation email. I was only able to confirm based on the charges to my card. I received shipment notification along with a tracking number a few days ago, however, after 3 days, FedEx shows the package as unshipped. I tried calling their customer service number several times and I only get an answering machine. This will be the last order I place with them.

I ordered from them on a Tuesday, item was in stock, but took 3 days to ship it out. Then they shipped it out, shipping showed 4 days to arrive but it's been almost 7. It shipped out FedEx with tracking then sent to the USPS with no tracking. I have no clue where my package is at now. I bought from them because it was a little cheaper than anywhere else, now knowing this I would've bought from somewhere else. Also fill out a form for a price match and another order that they had in stock around the same time. Still no e-mail back about it. Place is a ** joke. Save yourself the time and trouble and order elsewhere. They will never get another penny from me.

When I purchased my product it said it was available and would arrive within 2 days with free shipping. Now the status is "waiting on order," with over 3 weeks estimated arrival. Shame on their dishonesty.

Don't order from them unless you have plenty of time to receive the product. I didn't find out until after I had placed the order that several items were not in stock. My order status kept saying estimated time for shipment 1-3 days. My order was shipped 10 days after I placed it, with one additional item still on back-order. It was too late for that last item so I tried to cancel the order. I removed it from my cart and when that didn't seem to work, I used their online form to change an order. I received a confirmation email saying someone would get back to me. They never did. Instead, they processed my order anyway.

So many items on this site are priced well below market price, and then one decides, "Yeah, everyone reviews them horribly, but I have to try to get it because it's so cheap." Well, they have some kinda BS going on because I haven't seen a single order fulfilled out of three orders I've placed there during the last six months. They seem to have absolutely no stock, and obviously have no relationship with suppliers given the prices.

Order confirmed and shipped on 09/08/17. FedEx sure post in Kent WA on 09/14/17 to be transferred to USPS for final delivery. On 09/18/17 USPS has no scan of the package, Last delivery promise was for Saturday 09/16/17. Tried to track thru USPS. Wrong tracking number and (no status available). Kent, WA is 20 miles away. 4 days to travel 20 miles by mail???

Upon Contacting OpticsPlanet in reference to the placement of an order from one of their parent companies, I found the customer service personnel to be highly qualified, courteous, friendly and very professional. Actually, I was seeking information regarding an item purchased that was back ordered in which they assisted me greatly by inquiring to the manufacturer the date of delivery. An email was sent to me in a most efficient manner describing the estimated time of arrival. This type of management brings an aspect of professionalism to OpticsPlanet and is a reflection of their character.

I ordered a picatinny rail for my rifle and it arrived missing the screws to mount the base to the receiver. I called customer service today (8/1/17) and then the rep said he would put in a "request" for the missing screws. I will wait to see how long it takes to receive the parts (if they do in fact send them) and post a follow up at that time. Main point... They should not ship incomplete units. Poor quality control.

These people suck!! The item sent is not as described. Does not fit at all. Then they take forever to start the return process. Still have not received the money yet. They also will not pay back the full amount. Trying to keep ten dollars for shipping. I would not have asked for the piece of garbage to be shipped in the first place if the description was correct. Do business elsewhere. Once again, these people are sleazy and they Suck!!

I'm building a new AR and I'm doing it on a tight schedule. I called my gunsmith (who is a pro, worked as a pro, and knows his work) and he suggested I might find a good deal on an Aimpoint optic through this site. Which I did. I ordered on a Sunday so the order was waiting at opening on Monday, obviously. I also selected 3 day shipping as, again, I am building this on a tight schedule and am slated to leave town on Thursday of this same week. I had intended to have this weapon go with but customer service just tried to convince me that I will receive my package by end of the day on Thursday and that counts as three days. Maybe that's how shipping works. I've never expedited a package because I usually plan well. What I do know, is that I paid $40 for shipping when I could have reasonably gotten my package in the same time for free.

They shipped the item to the wrong address. After a few weeks of phone calls and emails, they did not want to do anything about it. They were very rude I just lost the item and the money. Go spend your money somewhere else.

Excellent service. Explained scope sunshield product fully. Ordered on May 31st-came in on June 6th as promised. I am very pleased with the service and I will recommend this company to all my friends and shooting buddies. I will definitely order from this company again.

I ordered an item from this company in which I paid extra to receive in 3-5 business days! That was 2 weeks ago. I still have not heard anything about the item I ordered, I have contacted customer service multiple times and still nothing!!! This company steals people's money if you let them. Do not order from this company!!! STAY AWAY!!!

Poor attitude. After dealing with these you guys, I call Wilson Combat direct, they know how to take care of a customer and are shipping the Wilson Combat TRARM30 1-Pc Base and Ring Combo 30MM Accu-Rizer overnight. I guess you are a small company working out of garage, or just don't care about your customer. Maybe you need hired a few people in shipping. I would never ever deal with you again.

Before purchasing I saw all the horrible reviews. However, I thought to myself, I'm not ordering those types of products. I don't see any bad reviews for what I'm ordering. I think it will be ok. Placed order. Next day I receive an out of stock announcement and it will take 7-18 days. Gave them 18 business days (not calendar days), not a single update during that time. Just a bunch of spam emails trying to sell me junk. On 18 day I call and find out the product is still back order and won't be available for another 2 weeks. I ask why I wasn't notified. Was told: "things change". Yes, "things change". If someone was paying attention they would know it changed and should have provided me an update. I know this isn't the worst thing that ever happened, but the way they do business is just so flippant. Really irritating. Stay away.

Buyer beware of these folks. Their customer service is run by a group of children. Purchased a laser sight, which did not work as advertised, had problems with on/off switch, beam strength and power consumption. Returned it using the same method it was shipped to me USPS, and their supplied return label. The item was received at their location on 3/20/17 at 11:15 AM. They denied then subsequently admitted receipt three days later, 3/23/17. Sent me an email stating I might get my refund within a week or maybe two weeks. Well it is now 4/8/17 and still no refund. If you find yourself in a similar situation, don't waste time haggling, just file a complaint with BBB, State Consumer Affairs Dept and the Feds. These people are flakes!

I ordered front and rear sights for a rifle from OpticsPlanet. The day the package was supposedly delivered, I never received anything. It was delivered SOMEWHERE, just not to MY door. I fully blame the mail carrier for this though. I called OpticsPlanet and told them I didn't receive my package. They were very nice, but told me to call back in 2 weeks, just to make sure that the package didn't happen to "show up." I waited the 2 weeks and called back, and they were very accommodating and willing to refund my money or ship the product again, which they did. Very pleased with their customer service.

The vendor has resolved my complaint. They are very nice people.

In violation of federal law, this company advertises a product they do not have in stock, does not identify in their website that they do not have the product, and posts a potential ship date three weeks later. They ship the item and so notify me, but there is no communication from Fedex of the potential date of delivery. Then I find they have used the USPS, instead of Fedex and the post office will not deliver in the same manners as UPS or Fedex. Very poor communication. Will never buy from them again and this is not my first purchase, just my last.

Wow where to begin. While searching for an Item, a red banner pops up telling me special offer on an already discounted item so I hit chat. The guy offers me %6 off... I ask, "On top of the %12 I already have?" He says, "No I can only enter one code." WHAT! Why would I take your %6 offer when I already have %12, that make no sense at all. So I decide to call and speak to a live person. I called several times over several days, each time getting a different offer from %6 -%20 off the same Item. Someone else could have called that day and paid full price just because he/she got a different rep. Doesn’t seem right.

Biggest joke of a company I have ever tried to buy from: Ordered a pistol barrel from them. I ordered one that was Black fluted. What I received after waiting over a week was one in Hunter green. I called and told them they had shipped me the wrong product. They told me to return it and when it got back to them they would send me the correct product.

Buyer beware. OPTICSPLANET INC customer service rep are charging credit cards without your authorization. I open a fraud case with my bank towards OPTICSPLANET INC. THE CUSTOMER SERVICE REP I TALKED WITH NAME WAS BILL. No last name, buyer beware.

Horrible transaction. The folks that read this please understand I am not trying to hurt OpticsPlanet. I'm simply trying to keep you from having the same bad experience I did. So here it goes. Bought two scopes - one scope was $400 category and the other scope was a Nightforce NSX $2000 category. My order arrived on time however the reticle was a MilDot and I ordered MOAR. Contacted customer service, was given a free return label and shipped the scope back. My tracking number said they received it 4 days later then a email they were processing my refund. Over 20 days had passed and still no refund. I contacted them by email and they stated they received a Trinity rifle scope and not a Nightforce. I have never heard of or purchased a Trinity scope. I believe in face-to-face conversations or at least over the phone. I am not a keyboard warrior.

I would give 0 stars if I could. My experience with the comps is absolutely horrendous. 4 orders in the same month. On their website they will have everything listed as in stock. The second you purchase your items. You will receive an email listing all the items in your cart that you paid for that they either do not have in stock or they don't even currently sell those items anymore. I cancelled each item and still have yet to receive my refund for anything. I call them every day and nothing. All they say is "we're working on it." This website is a scam and have nothing but worthless liars working for them. DO NOT EVER DO ANY BUSINESS WITH THEM FOR ANY REASON. You think you're getting a deal and they're just trying to steal your money.

I ordered a gun safe from Optics Planet and they never shipped it. Calls to their customer service number go unreturned. You must call the customer service number and wait on hold for 5-10 minutes to talk to someone. I was told twice that the product was on backorder. So I called the manufacture to find out when the product would be available. The manufacturer said the product was available and had been available. The manufacturer said they never received an order for my item. All I can figure is Optics Planet did not want to honor the sale price and wanted me to cancel the order. There are better companies out there.

Purchased 2 Beretta chokes for 12 gauge shotgun... Denied purchase by risk management team because my Credit Card was Canadian and I had a USA address. I live 4 months in Florida every year and purchase many, many items under these conditions. The items I was purchasing can be bought by anyone at any Sporting Goods Stores (Bass Pro, Cabelas, Gander Mountain, etc) right off of the shelf in blister packs... OpticsPlanet suggest there is some export issue!!! Get with it Planet Risk Management... You obviously lack knowledge in this area. Get educated to the issues and further, have the courtesy to answer e-mails when sent... I guess I will take my business elsewhere and tell everyone about their lack of knowledge.

Ordering from OpticsPlanet was as easy as ordering from Amazon and they had a better price too. The customer service were very friendly and the package arrived on time and as described. If I needed any more microscope gear I would surely order from them again.

After placing an order and not receiving any information about shipping within a week, I decide to find out if this is a fake company with a nice website. Find out that I am not the only one who had been scammed by OpticsPlanet, Inc. I had sent to e-mail to the company requesting a shipping day and tracking number, and no answer. In their web page do not have any way you can cancel the order just a canceled order that may be there for decoration only.

For a company to exist in 2016 and beyond they must have good logistics and great customer service. I order a product online on a Saturday and paid with my PayPal account. On Tuesday I inquired about why my order was still at Order Placed. She informed me that all orders over the weekend get processed on Monday and that they "should" be updating the tracking information later in the day.

Awful. Do not buy from them. Warning you now. You may or may not receive your product. But I can guarantee the shipment time frame is false. They use the cheapest method possible to get your product to you so it takes twice as long as they state. And when you contact customer service - they do not care. JUST BEWARE AND KNOW THAT WHEN YOU ORDER FROM THEM - YOU ARE TAKING A 50/50 SHOT AT GETTING YOUR PRODUCT!

My father ordered scope mounts for his AR. His package was tracked right up until the time that it went from FedEx to postal service, then it stops. We called and were told to give it time. Days later we called again and were told they were delivered when they were not. We were then told to give it more time. (Now well over 2 weeks have passed from ordering). Gave it a few more days and called again. We were told to fill out a form, we did this and faxed it in. Gave it a few more days and called again. We were told they did not receive the fax. We then re faxed the paperwork and still have heard nothing!! Now we are a month out from when the item was ordered and the money was taken from my father's acct, we still have no mounts and all we keep being told is give it time.

I have ordered a few different items from OpticsPlanet prices are good but shipping is a joke. If you are in no rush for your item they are great. If you pay for 3 day shipping and get it in 7 to 18 days don't be surprised, it happened to me twice.

Ordered Ruger Scope Rings - order was confirmed and stated order would be shipped in 1-3 days. After a week requested shipping info and found out that Scopes Rings were not in Stock and were not able to get them. Only way I found this out was requesting shipping information. Asked why I was not notified - answer "should have been notified - and OpticsPlanet to notify IT Support". Now scope that I have to be put on gun for deer season will not happen. If I was notified of time of order or after the 3 days it was supposed to be ship I would have ordered from Midway USA. Learned my lesson - stay with reliable suppliers.

I ordered a red dot scope on 9/11/16. I received it quickly and returned just as quick on 9/16/16. The package was received by OpticsPlanet on 9/26/16. I inquired about when will I receive my credit. They told me ten days. It's now been 15 days and they just sent me an email stating it will credited back tonight. They've been telling me this for the last week. Everyday they keep telling me "tonight it will be credited back." Worst customer service I have ever dealt with. Would not recommend OpticsPlanet to anyone. The worst part is that Amazon had the same exact scope at a cheaper price. The only reason I went with OpticsPlanet was I worried about getting a counterfeit scope. Amazon is the way to go for anything. OpticsPlanet needs to work on their customer service. Will never do business with them again.

Ordered over 200.00 dollars worth of items from them that their site stated were in stock. That's not the case. One item I ordered 2 of was out of stock and not expected till end of October. So they just sat on the rest of the items. They don't even bother to contact you to tell you this. I paid extra for fast shipping. Waste of money. Have had two days of live chats with customer service which the 1st time the guy said he would ship in stock out today. That didn't happen. When I contacted them today they couldn't find any record of that being talked about at all. Then they offered the same deal? Sounds fishy to me! Telling me since I asked for fast shipping for the weekend they couldn't meet that and it wouldn't show up till next week. A word of advice when ordering from OpticsPlanet don't expect to get your order anytime soon. They do what they want and customer service is a joke! Buyer beware!

Ordered 2 products for two day shipping (paid 41.34 for extra shipping), got a confirmation (**) and reference number (**). Checked the next morning and found out one product was out of stock (actually it had a manufacturers recall, verified by the manufacturer) from 20115. Called and canceled that product and was told the other product (stubia crampons) were on it way. Called 3 days later and the product had not been placed due to it coming from the manufacturer. I feel this website is falsely advertising their services and what they can deliver.

They sent out the wrong item. I ordered the correct product. The support staff was rude, impatient and are not qualified to help. They do not understand their products.They are wasting my time and forcing me to compensate for their mistake. They will not the ship correct item until they receive the original shipment back. The competition, the reason for the new trigger, will be long over before they sort this out with a lot of effort on my part. I may not have minded so much, but their attitude was completely belligerent. This is my last purchase from them. Pay a few bucks more, and deal with a better outfit.

Bought a great telescope at a great price. Delivery was on time. I would buy from there again.

Just sending back a laser sight for a kel-tec p32. It didn't work when initially put together. Removed from gun to find the pulse/constant on switch was not in factory set position. After switching to constant on and putting back on gun I discovered the on off switch was faulty. Worked most of the time not every time. Decided to return because it was obviously a returned faulty product. When packing everything up for return, I first noticed one of the cards in the box was perforated and previously torn off! This would not happen from factory! Plus box was not cellophane sealed. That's 3 red flags that OpticsPlanet is shipping out old merchandise as new. Is that legal? I'll see how they handle my return. I told them I wanted a new item this time. That's what I paid for!

I strayed from amazon.com and thought I was saving myself a few bucks by going to http://www.opticsplanet.com/. Trust me when I say this was a HUGE mistake. Amazon is in a league of its own. I made two purchases from OpticsPlanet and both of them were complete debacles. First, You need to read their policies very closely. They essentially charge you twice then remove one charge when the items has shipped which may take days. Next, Any return takes up to four weeks to process after they receive it which took over a week in my case just to ship it back. Once they receive it, they inspect it and give you what THEY think it is worth. In my case, I never opened the boxes of the first purchase and had to go tooth and nail with them about the right refund amount.

I made an online purchase with opticsplanet.co