1.3/5 (30 reviews)

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Overall Rating1.3 out of 5
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About OpticsPlanet.com

OpticsPlanet is an online solution for shoppers in the market for outdoor and tactical gear. The company offers free shipping on orders of more than $49 to anywhere in the contiguous United States. OpticsPlanet’s collection is selected and organized by its employees and features customized hunting and tactical products.

Pros & Cons


  • Free shipping and returns
  • Rewards program
  • Military and health worker discounts


  • Doesn’t ship to all states
  • Some items restricted by law

Bottom Line

OpticsPlanet offers a comprehensive selection of outdoor and tactical gear for professionals and hobbyists. It provides free shipping within the contiguous U.S. for orders over $49.

Top OpticsPlanet.com Reviews


… I have had only excellent experiences with this company multiple times. Ordering was easy. Everything arrived exactly what I expected. In the event that there was a back order t...

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… can't say I've ever had a bad experience with OpticsPlanet and I've been buying from them for years. It's been stress free for me… I also emailed tech questions and always hear ...

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What is OpticsPlanet?

OpticsPlanet is an online merchant specializing in outdoor, tactical, hunting and shooting accessories. The company sells more than 400,000 staff-selected products by popular brands like Bushnell, Streamlight, Trijicon, Barska and Celestron. Its OPMOD series includes customized hunting and tactical gear specifically designed to meet the needs of hunters and marksmen.

OpticsPlanet sells gear in 581 categories, including sport optics, outdoor and survival, apparel and footwear, eyewear, military and tactical, and sports and hobbies. It offers a large selection of law enforcement equipment, including professional-grade police, fire and EMS gear. The site also features scientific and lab supplies and a wide array of cameras and photography tools. Check out its gift guides for suggestions from product experts on staff.

How to shop for OpticsPlanet products

Customers can shop the OpticsPlanet website by brand, item, price, rating, color, fabric/material, gun type (for accessories) and deals. Sign up for an account to earn rewards. OpticsPlanet offers more than 250,000 items eligible for free shipping and returns to the 48 contiguous U.S. states and military APO/FPO/DPO addresses. Some items include free two-day shipping.

All doctors, nurses, technicians, medical researchers, EMTs, firefighters, law enforcement, active-duty military and veterans are eligible for discounts — call the exclusive hotline number listed on the website to apply your discount.

OpticsPlanet costs

The site has a deals category that lists all current promotions and coupons, and prices vary greatly to help shoppers find gear that fits their budget. For example, its prices on binoculars range from $50 to $5,000.

It’s free to sign up for OpticsPlanet Bucks to earn and redeem rewards for your purchases. Shipping is free on orders over $49 (most items are eligible). All returns are free.

OpticsPlanet FAQ

Where is OpticsPlanet located?

OpticsPlanet is an online retailer located just outside of Chicago, Illinois.

Where does OpticsPlanet ship from?

The OpticsPlanet distribution center is in Illinois. Most items are shipped from the Illinois warehouse.

What are OpticsPlanet Bucks?

OpticsPlanets Bucks are rewards redeemable toward purchases. You can register for a free account to earn them as you shop.

Does OpticsPlanet ship to California?

OpticsPlanet ships most items to California, excluding ammunition.

Is OpticsPlanet legit?

Yes. If you’re a hobbyist or a professional looking for tactical gear, you’ll find a huge selection of brands and products at OpticsPlanet. Most items are in stock and ready to ship from the Illinois-based warehouse. On-staff experts offer knowledge and advice to assist you, and free returns help you shop without worry. Be aware that some items are restricted to authorized users only, and the company sometimes requires documentation for a purchase.

OpticsPlanet.com Reviews

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Page 1 Reviews 0 - 10
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Verified Reviewer
Original review: May 10, 2023

If you love disrespect and aggravation Optics Planet is for you. It is May 10, 2023 and I just received email that the product I ordered on FEBRUARY 12, 2023 may be on the way. I ordered fiber optic sights for my handgun on February 12, 2023. Seven hours later I received an email from Optics planet that the front sight I had ordered was not in stock. To be clear the same day as the order I called Optics Planet and asked to just cancel the order. I wanted the set now. Optics Planet said NO. That the front sight was ordered and they would be sending it to me when it came. I tried to explain that no one else did business like that. The response from Optics Planet was basically…tough. We are not cancelling the order. You will get it when you get it.

OpticsPlanet.com response

We are very sorry for this inconvenience. An item's availability can be found on the product page near the "Add To Cart" button. Additionally, an order can only be canceled prior to shipping. For the out-of-stock item, the advertised expected availability was 9-18 days, which is an estimate and not a guarantee. The second item shipped before your request to cancel. You may return most items within 30 days of receipt (see return policy: https://www.opticsplanet.com/return-policy.html). Thank you!

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Resolution In Progress
Verified Reviewer
Original review: May 2, 2023

I ordered a product and company charged my credit card. It was NOT a hold on credit card. It was a charge. Product was on back order for a long time. I cancelled the order and company will not refund the charge. My credit card Clearly shows it is a charge and clearly shows no refund. OpticsPlanet is running a big scan and it can be proven with 1. Credit card charges 2. Proof of not shipment 3. Proof of no refund to Credit card.

OpticsPlanet.com response

We are very sorry for the issue with your order. We want to look into this further but are unable to locate an order using the details given here. Please contact us directly by phone, Live Chat or email so we can review the order and help get this resolved.

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    Verified Reviewer
    Original review: March 31, 2023

    I tried to order an accessory item for a CMMG bolt. They would not sell me the item unless I answered these questions.

    1) Who is the end user of the product(s) you have ordered? (Me.)
    2) What is the end use of the product(s) you have ordered? (Its purpose described by them.)
    3) Where is the final destination of the product(s) you have ordered? (Please respond with a city and country.) (Obviously where they are shipping it - my address.)

    4) Why is your order shipping to a UPS store?

    All of my order information covered items one through three. Why I have a UPS box is NONE OF THEIR BUSINESS! Since they wouldn't fill the order without my confirming information that they already had, or wanting information that was none of their business, I cancelled the order. We will see how long it takes for me to get a refund.

    OpticsPlanet.com response

    Greetings Larry! We apologize for any misunderstanding. Please note, we do not charge your method of payment until an item is ready to ship and did not capture payment for this order. Also, as shown on the product page, the item ordered may be regulated for export by the U.S. Department of State or the U.S. Department of Commerce (please see here for more details: https://www.opticsplanet.com/domestic-compliance-policy.html). Please let us know if you have any questions or concerns. Thank you!

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    Verified Reviewer
    Original review: March 29, 2023

    I ordered a mount for a sight and ended up getting a tool kit instead. I contacted customer support and never go a response but now I get text messages and emails more now than ever before but no resolution to my issue. This company is a joke and their rating show it. Buy from Amazon and never Optics Planet unless you like being suckered into losing money.

    OpticsPlanet.com response

    Greetings Sudeep! We want to investigate this for you but will need more information, as there are not enough details in your review to assist us in locating an order. You may call us Monday - Friday, 9:00am - 7:00pm Central Time, at 1-847-513-6201 (or toll-free at 1-800-504-5897). We can also be reached via Live Chat or email (please see our website for contact details: https://www.opticsplanet.com/help-center/). We hope to hear from you again soon so that we can assist you further. Thank you.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 26, 2023

    I placed an order for a Burris Red Dot on Tuesday, with paying for a 2-day shipping upcharge as I needed the scope for a hunting trip. Needed scope NLT Saturday-preferred Friday so I could sight in the gun with the new red dot. Order No **. I called customer service on Wednesday and Thursday and was assured I’d receive it Friday. Second call was Thursday afternoon and was told it would definitely ship Thursday night. Both times the person told me my order was on the Hot List for shipment. Friday morning at 9:00 am I receive an email stating “Sorry. We’re a Little Behind." I call Friday morning and ask for a supervisor. None available. I’m told one will call within the hour. One hour passes so I call again. While I’m on the phone, the supervisor calls. I’m told, yes they are behind, yes, I see the notes to get it out. No, not yet shipped. I ask to send it out Friday and change shipping to overnight. I’m told that is not possible, I ask: go to the warehouse, pick the item and ship it out overnight. Response is No.

    I demanded an immediate refund of my purchase price plus shipping. Refund was posted on my Amex on Saturday. I found another supplier Friday afternoon, at a cheaper total price for the scope and shipping, got overnight shipment and it arrived at 3:00 PM Saturday. Hunting trip saved! Don’t buy from this business. They may be a legitimate business but they don’t care about the customer and fail to follow through on what you hear from Customer Service. Unfortunately, I did not read these reviews before making my purchase; many remount similar shipping failures. Lesson to me and I hope to the reader; read the reviews and look harder-find a responsive retailer at a cheaper price!

    OpticsPlanet.com response

    Greetings Dennis! We are deeply sorry for the negative customer experience that you had with us, as that is certainly never our intention. Please know that this is not a usual circumstance, as an unforeseen warehouse delay, unfortunately, impacted the expected shipping time of your item. We truly regret the inconvenience and frustration that this has caused, as we understand that nobody likes waiting for their gear. We hope that you decide to give us another chance in the future. Thank you.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 16, 2023

    I purchased an item 6 or so months ago. Ever since I have been getting marketing emails and texts from them every freaking day! I’ve replied “stop” dozens of times but they continue. I’ve blocked the number of every text message they’ve sent, they just change the number! I’ve called their customer service several times and they promised me they would remove my information from their system. I still get emails and texts every day! While I’m driving, while I’m sleeping, while I’m in business meetings, while I’m having dinner and so on and so on and so on!

    I’ve even gone to the county magistrate and filed harassment charges against them and demanded they cease and desist but I still have to endure their marketing every day of my life!!!! The next step will be to retain an attorney and sue them! My god this nightmare could have never occurred if only I did business with anyone other than Optics Planet! Never do business with these people unless you are incredibly lonely and want to be stalked every single day for the rest of your life!!!

    OpticsPlanet.com response

    Greetings Adam! We are terribly sorry for this inconvenience. We absolutely have the ability to stop all emails and text messages, and apologize that this has not yet happened for you. We want to handle this as soon as possible, and also look into why you are still receiving this unwanted communication from us. In order for us to address this, we will first need either an order number or your email address. You may reply here via private response, or contact our Customer Care team. Thank you!

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    Verified Reviewer
    Original review: March 9, 2023

    I have tried to give Optics Planet a fair shake. Starting with the shipping. Shipping from Optics Planet is super slow even for free shipping. Orders that are marked in stock are often delayed for being out of stock. If the item happens to be in stock for real, it is several days before it is marked as shipped. It is then marked as shipped but takes several more days before their carrier marks it has received instead of just a label printed. The carrier (DHL) is then super slow and often takes more than a week before they hand the item off to USPS which is another story.

    Most of the time you eventually get your item. The reason after spending thousands of dollars at this retailer and dealing with the issues that I will no longer do business with them is the RMA process. After waiting for an extended period of time to receive an item in the first place I found it to be the wrong item. Completed an RMA form and shipping level fairly quickly. Thought the process was rather good until this point. I then received an email that I would get notification of their receipt of the item within 10 days of them getting the item. Then two weeks for them to process the item. Then the shipping back. That would be most likely a month before even a chance of having the item back in hand. I thought this may be just a generalized statement to cover any delays, so I called.

    My item arrived at Optics Planet on the 6th. I did receive notification that they got it. When calling to check the agent I spoke with verified it would be at least 10 days before they processed the RMA. He stated that they were currently working on RMA items from the 1st. I called on the 8th. This is a horrible and unreasonable amount of time. After speaking with them I ordered the item from an alternate site, and it will be delivered tomorrow. I will have a spare when I eventually get the item back from Optics Planet but will no longer use their service. The service and speed are too unreliable. I cannot count on getting and item from them in any kind of reliable or timely manner. When speaking with their customer service you can tell by how they talk to you that they really do not care and give you scripted responses. If you ask something that would take them off script, they just do not answer or reply with the same message.

    OpticsPlanet.com response

    Greetings Allan! We apologize for any confusion caused. The item's availability is next to the "Add to Cart" button. We also offer many shipping options, such as One-Day and Two-Day (please see our Shipping Policy: https://www.opticsplanet.com/free-shipping.html). Additionally, we thoroughly inspect all returned items for quality assurance (please see our Return Policy: https://www.opticsplanet.com/return-policy.html). We hope that this was helpful and that you decide to give us another chance.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 28, 2023

    Purchased a product on the economy delivery. Wow was that a mistake. They sent it to DHL Dumbest humans Living. They transported it to ST. Louis and that's where it's camping out for four days. Don't get much from tracking because that's horse and buggy. OP takes no responsibility of this shady delivery service. They know about it. Still use. Never again will I buy from OP.

    OpticsPlanet.com response

    Greetings Daniel! We are sorry for any confusion caused. With free, Value Shipping, the time in transit can be 5-14 business days. We do offer One-Day, Two-Day, and Expedited (3 business days) Shipping options. More information can be found at https://www.opticsplanet.com/free-shipping.html. I show that your order was picked up from our facility on 2/23 and delivered to you on 3/1, which is within our promised timeframe. If you have any additional questions or concerns, please let us know.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 25, 2023

    I have ordered two items from Optics Planet, and both were disasters. They delay my orders and then require I telephone them to confirm payment on credit cards. Regardless of how many times I have ordered with the same card, they do not ship or notify me rapidly. Of course, these messages come much later, and I am left sitting and wondering where my order is. They, also charge my card, claim they have shipped the product, then I get a message much later that the product that I wanted is out of stock and no date is known for its availability. DO NOT DO BUSINESS WITH THESE PEOPLE! If you do, you will be sorely disappointed and angry. All of the hundreds of people who have left these reviews are not doing this out of satisfaction with this company.

    OpticsPlanet.com response

    Greetings Roger! We want to investigate these claims further for you, but unfortunately, do not have enough information from your review to locate your order(s) in our system. Please note, we do not capture payment for an item until that item is in stock and ready to ship. If you believe you have been charged prematurely, please contact our Customer Care team and provide an order number so that we may look into this for you right away. We hope to hear from you again soon. Thank you!

    2 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Feb. 23, 2023

    I ordered and paid for a die set online. I received something entirely different. I spoke to customer service who apologized and admitted that they screwed up with the part number on their website, and for the inconvenience, they would pay for return shipping on the incorrect part and ship me the one I thought I was getting at no additional charge. All they did was credit the original incorrect order and wanted me to order the die set again so they could charge me again for the part and shipping which was a shitty thing to do. I will never do business with them again and I would recommend nobody else does either.

    OpticsPlanet.com response

    Greetings Julian! We sincerely apologize for the less-than-ideal situation. Unfortunately, the item that you were seeking to purchase has since been discontinued by the manufacturer and is no longer available on our website. We have issued you a full refund for this order. We regret the negative customer experience that you have had, as that was certainly never our intention, and we hope that you decide to give us another chance in the future.

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