OpticsPlanet.com

OpticsPlanet.com

 1.7/5 (45 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About OpticsPlanet.com

OpticsPlanet is an online solution for shoppers in the market for outdoor and tactical gear. The company offers free shipping on orders of more than $49 to anywhere in the contiguous United States. OpticsPlanet’s collection is selected and organized by its employees and features customized hunting and tactical products.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Free shipping and returns
  • Rewards program
  • Military and health worker discounts

Cons

  • Doesn’t ship to all states
  • Some items restricted by law

Bottom Line

OpticsPlanet offers a comprehensive selection of outdoor and tactical gear for professionals and hobbyists. It provides free shipping within the contiguous U.S. for orders over $49.

Top OpticsPlanet.com Reviews

Why Trust ConsumerAffairs
How do I know I can trust these reviews about OpticsPlanet.com?
  • 3,743,927 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified

… I have had only excellent experiences with this company multiple times. Ordering was easy. Everything arrived exactly what I expected. In the event that there was a back order t...

Read full review
Rated with 5 stars
Verified

… can't say I've ever had a bad experience with OpticsPlanet and I've been buying from them for years. It's been stress free for me… I also emailed tech questions and always hear ...

Read full review

What is OpticsPlanet?

OpticsPlanet is an online merchant specializing in outdoor, tactical, hunting and shooting accessories. The company sells more than 400,000 staff-selected products by popular brands like Bushnell, Streamlight, Trijicon, Barska and Celestron. Its OPMOD series includes customized hunting and tactical gear specifically designed to meet the needs of hunters and marksmen.

OpticsPlanet sells gear in 581 categories, including sport optics, outdoor and survival, apparel and footwear, eyewear, military and tactical, and sports and hobbies. It offers a large selection of law enforcement equipment, including professional-grade police, fire and EMS gear. The site also features scientific and lab supplies and a wide array of cameras and photography tools. Check out its gift guides for suggestions from product experts on staff.

How to shop for OpticsPlanet products

Customers can shop the OpticsPlanet website by brand, item, price, rating, color, fabric/material, gun type (for accessories) and deals. Sign up for an account to earn rewards. OpticsPlanet offers more than 250,000 items eligible for free shipping and returns to the 48 contiguous U.S. states and military APO/FPO/DPO addresses. Some items include free two-day shipping.

All doctors, nurses, technicians, medical researchers, EMTs, firefighters, law enforcement, active-duty military and veterans are eligible for discounts — call the exclusive hotline number listed on the website to apply your discount.

OpticsPlanet costs

The site has a deals category that lists all current promotions and coupons, and prices vary greatly to help shoppers find gear that fits their budget. For example, its prices on binoculars range from $50 to $5,000.

It’s free to sign up for OpticsPlanet Bucks to earn and redeem rewards for your purchases. Shipping is free on orders over $49 (most items are eligible). All returns are free.

OpticsPlanet FAQ

Where is OpticsPlanet located?
OpticsPlanet is an online retailer located just outside of Chicago, Illinois.
Where does OpticsPlanet ship from?
The OpticsPlanet distribution center is in Illinois. Most items are shipped from the Illinois warehouse.
What are OpticsPlanet Bucks?
OpticsPlanets Bucks are rewards redeemable toward purchases. You can register for a free account to earn them as you shop.
Does OpticsPlanet ship to California?
OpticsPlanet ships most items to California, excluding ammunition.

Is OpticsPlanet legit?

Yes. If you’re a hobbyist or a professional looking for tactical gear, you’ll find a huge selection of brands and products at OpticsPlanet. Most items are in stock and ready to ship from the Illinois-based warehouse. On-staff experts offer knowledge and advice to assist you, and free returns help you shop without worry. Be aware that some items are restricted to authorized users only, and the company sometimes requires documentation for a purchase.

OpticsPlanet.com Reviews

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about OpticsPlanet.com?
How do I know I can trust these reviews about OpticsPlanet.com?
  • 3,743,927 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: March 2, 2022

I recently ordered a Vortex Strike Eagle Scope and was very pleased with my service and purchase. After reading some terrible reviews questioning the company and calling them scammers I became very worried. However I received my order right on time with zero problems. My advice is to check if your product is in stock and you should have zero problems.

OpticsPlanet.com response

Thank you for your kind words. We always appreciate hearing positive feedback and are constantly looking to improve.

If there is anything we can help you with in the future, please feel free to contact our customer care team and we will be more than happy to assist you. Have a great day!

2 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 26, 2022

I was shopping for a Celestron 9.25" Evolution telescope, talked to and did not feel comfortable with a few other sellers. The folks at Optics Planet took the time to provide me with the information that I needed. I was given a Veterans discount and free shipping on an item that would have normally been expensive to ship. The telescope arrived promptly and in great condition. Thank you Optics Planet!

OpticsPlanet.com response

Hi Ronald! Thank you for your kind words! We always appreciate hearing positive feedback and are constantly looking to improve. We hope you enjoy your purchase. If you haven't already, please subscribe to our newsletter to hear of upcoming promotions and great deals. Thank you for your support. Have a wonderful day!

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Online Shopping Websites delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 5, 2022

    I'm not sure why everyone has such bad experiences with this company other than it seems a lot of reviews here ordered something that was back-ordered without having realised it. OpticsPlanet had an item (a Spuhr G3 stock) I wanted that only one other place had for significantly higher price. I read the reviews and was extremely wary of OpticsPlanet, but I asked a friend of mine about them. He's ordered from them several times before and never had any issues (though never any ammunition), all he said was to make sure the item I was ordering was actually *in stock*. I took a chance and ordered the stock from OpticsPlanet, and the order had absolutely zero issues; it shipped promptly and arrived when they said it would.

    OpticsPlanet.com response

    Greetings Thomas! We appreciate your kind words. We hope you enjoy your purchase. If you haven't already, please subscribe to our newsletter to hear about exclusive promotions and great deals. Thank you and have a great day!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 3, 2021

    I have been an Optics Planet for 4 plus years and have only great things to say about them. They are very rewarding for being a loyal customer. Even more discounts when becoming a VIP member, but if you call their excellent customer service when you have larger purchases, they will go out of their way to get you the best discounts. I.e. order recently placed was reduced by 40 to 45% of the retail price. Always look for their deals, can set up text alerts, too.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 25, 2021

    I've ordered from Optics over the years and always have had problems with getting my orders on time. They always take so long. My recent order was actually on time. I was very surprised. I'm not sure what they are doing but I hope they continue to keep the service level. I'll be making another order soon just to make sure it wasn't a fluke. Great job Optics!

    OpticsPlanet.com response

    Greetings Jose! We appreciate the feedback and we are constantly looking to improve our services. If you have any questions or concerns, please do not hesitate to contact us. Have a nice day!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 23, 2022

    I have recently became an Optics Planet customer, and ordered (at least) 2-3 separate orders with Optics Planet. My first experience with ordering issues, website issues, and customer service was acceptable and overall decent but resulted in an order not being counted toward my official email/account (Optics Bucks). Ok - no problem.

    I just ordered a rifle scope from their website approx. a week ago. I received an email asking me to take additional steps to verify my credit card. First, I missed the email for 3-4 days thinking it was a normal processing email! Next, the email had confusing instructions for me to verify my credit card. This resulted in me spending more than an hour looking for a charge on my credit card(s)—including calling my bank cards to verify a charge that did not yet exist!

    I called customer service 3 times and eventually found out…I had to approve a fake charge being added so that I could waste more time and call more people to get my order processed. How is a criminal going to hijack my card, my email, my phone number, my order number, my past orders, my address, etc.? I was told this was because I was shipping to a different address - no other retailer has this issue? Not my first order folks—spent a decent amount of money at this website!!

    Poorly written emailed instructions resulted in a bunch of wasted time, a delay in my order, and ultimately me cancelling my order with their customer service (both on the phone and in email) —- which both Customer Service basically told me I was the one who mis-interpreted their poor directions. I cancelled my order, ordered elsewhere, and received next day delivery at no charge since I am a member where I ordered at the same PRICE (minus the minimal optics bucks credit—like literally under 5 bucks!)

    I took a screenshot of their instructions, sent to them via email with a complaint, but was still told basically it was my bad—-guess I have low intelligence for not understanding their poor instructions. Even their response via email—-which was the same day—-had typos that made their communications difficult to read—-just unprofessional. I will happily avoid all the recommendation links from partners in the future, and order elsewhere. I have spent my last ‘several hundred dollars’ with them.

    OpticsPlanet.com response

    Thank you for leaving us a review. We consider the online security of our customer’s payment and personal information to be a top priority. In some instances, a legitimate transaction will need to go through our manual payment review process to ensure the secure processing of the orders. We appreciate your feedback and will use this as a learning opportunity. We hope you decide to give us another chance in the future. If you have any further concerns, please do not hesitate to contact us.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 19, 2022

    Paid for 5 day shipping, yet 10 days later my order has "supposedly" shipped, but I have not received the item. Sure caused me some problems as I selected Optics Planet specifically because they said they could deliver it quickly. They did refund my shipping charge, but I still do not have the item. For 10 days it has been listed as "Tendered to Delivery Service Provider". I sure don't recommend this business if you want timely delivery. This was my first, and last experience with them.

    OpticsPlanet.com response

    We apologize for the delay with your order. We never intended for you to have this experience with us. Carriers have suspended their service guarantees due to circumstances outside our control. Your package is still in transit. We can assist in filing for a lost claim after 15 business days of no movement. We hope that you will give us another chance in the future. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Have a great day!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2022

    So I am in Brazil at the moment on deployment. I always order things from places I am deployed and it was never a problem. This time it's different. I place an order over regular items (Scope, Range finder, Bipod, some small items, nothing of concern like NVGs or high-tech). And what do they do? They put my order on hold and start asking me questions about how I will use the items and why I order from Brazil?!? Like... WTF! I have never experienced more insulting and invading intrusion into my privacy. The US is a free country and I don't think I have to justify if I go hunting, shooting competitions or whatever. It is NOT YOUR BUSINESS! Don't support harassment! Don't buy from them. Other companies are cheaper anyway.

    OpticsPlanet.com response

    We apologize for any inconvenience caused. OpticsPlanet complies with export control regulations that affect some aspects of our business. Depending on the value of the order, specific item(s), end user, country of ultimate destination and end use, OpticsPlanet may be required to apply for an export license with the appropriate U.S. government agency. For more details on our export policy, please check https://www.opticsplanet.com/export.html.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 1, 2022

    I have purchased things from Opticsplanet for years, though they have always been slow, I've never had major issues until this week, placed a $500 order on in-stock items, was charged, then their site says the items were shipped, I contact customer service 9 times to be told my items were not shipped but that they emailed their warehouse and are waiting back to get a response to know if they can refund, refund me now, I'm not going to let the cheaper prices trick me anymore, Mr. Potterfield at Midway USA will get my business.

    OpticsPlanet.com response

    We apologize for any inconvenience caused. Your issue is being addressed in a different platform. We have referred your case to our customer care team to discuss this further. Please reach out to our customer care team for further assistance. Thank you, and have a great day!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 25, 2022

    Purchased an item from them on a great sale price... but they ran out. They promised a replacement item, but were out of that too. I updated my address while on military training, but they would not listen to my requests. They would not give me a straight answer, so I called them on their tactics. They cancelled my order and refuse to respond to me. ** with horrible business sense towards customers.

    OpticsPlanet.com response

    We are sorry to hear of your less-than-ideal experience. Please be assured that this is not a usual circumstance and we are constantly striving to improve our services. There is not enough details on your review for us to identify your order and check what we can do to assist you. Please reach out to our Customer Care team through phone, email, or live chat, and we will be more than happy to review your order and help out in the best way we can.

    Be the first one to find this review helpful
    Loading more reviews...

    OpticsPlanet.com Company Information

    Company Name:
    OpticsPlanet.com
    Website:
    www.opticsplanet.com