Consumer Complaints and Reviews
Horrible transaction. The folks that read this please understand I am not trying to hurt OpticsPlanet. I'm simply trying to keep you from having the same bad experience I did. So here it goes. Bought two scopes - one scope was $400 category and the other scope was a Nightforce NSX $2000 category. My order arrived on time however the reticle was a MilDot and I ordered MOAR. Contacted customer service, was given a free return label and shipped the scope back. My tracking number said they received it 4 days later then a email they were processing my refund. Over 20 days had passed and still no refund. I contacted them by email and they stated they received a Trinity rifle scope and not a Nightforce. I have never heard of or purchased a Trinity scope. I believe in face-to-face conversations or at least over the phone. I am not a keyboard warrior.
I called customer service and they assured me it was some type of mishandling. When they located the scope they would call me. A few days later another email stating they would process my return then still several more days and received a email stating they were not refunding my money because they did not receive the Nightforce scope back. So for 20 days the return sat in their hands not processed. Now I will not refund my money. I am not the type that will stand for that. It sounds to me as though they have problems with handling in their warehouse and returns or dishonest employees. Nevertheless I am left the victim. After sending over a dozen emails with no response or no details of what happened to the scope I returned. I called my credit card company and notified them.
In conclusion I should've done my research better but they are such a big company I assumed I was safe. However take time and read thousands of bad reviews on the Internet and thousands of negative feedback on eBay. The internet even listed that they had several employees who were stealing optics and selling them to another store. This is not the kind of company I will deal with again. What would you do if you were in my position? My hope is OpticsPlanet improves their handling and receiving procedures.
I would give 0 stars if I could. My experience with the comps is absolutely horrendous. 4 orders in the same month. On their website they will have everything listed as in stock. The second you purchase your items. You will receive an email listing all the items in your cart that you paid for that they either do not have in stock or they don't even currently sell those items anymore. I cancelled each item and still have yet to receive my refund for anything. I call them every day and nothing. All they say is "we're working on it." This website is a scam and have nothing but worthless liars working for them. DO NOT EVER DO ANY BUSINESS WITH THEM FOR ANY REASON. You think you're getting a deal and they're just trying to steal your money.
I ordered a gun safe from Optics Planet and they never shipped it. Calls to their customer service number go unreturned. You must call the customer service number and wait on hold for 5-10 minutes to talk to someone. I was told twice that the product was on backorder. So I called the manufacture to find out when the product would be available. The manufacturer said the product was available and had been available. The manufacturer said they never received an order for my item. All I can figure is Optics Planet did not want to honor the sale price and wanted me to cancel the order. There are better companies out there.
Purchased 2 Beretta chokes for 12 gauge shotgun... Denied purchase by risk management team because my Credit Card was Canadian and I had a USA address. I live 4 months in Florida every year and purchase many, many items under these conditions. The items I was purchasing can be bought by anyone at any Sporting Goods Stores (Bass Pro, Cabelas, Gander Mountain, etc) right off of the shelf in blister packs... OpticsPlanet suggest there is some export issue!!! Get with it Planet Risk Management... You obviously lack knowledge in this area. Get educated to the issues and further, have the courtesy to answer e-mails when sent... I guess I will take my business elsewhere and tell everyone about their lack of knowledge.
Ordering from OpticsPlanet was as easy as ordering from Amazon and they had a better price too. The customer service were very friendly and the package arrived on time and as described. If I needed any more microscope gear I would surely order from them again.
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After placing an order and not receiving any information about shipping within a week, I decide to find out if this is a fake company with a nice website. Find out that I am not the only one who had been scammed by OpticsPlanet, Inc. I had sent to e-mail to the company requesting a shipping day and tracking number, and no answer. In their web page do not have any way you can cancel the order just a canceled order that may be there for decoration only.
The problem that this company create by holding the money and the merchandise, put the customer in a position that have to buy the product in another place and fast. As I had read the review, this company does not care about the customer's needs. I had been looking for a way to get the money back and cancel the order. I used PayPal to pay, something that was a good choice due they care of companies like this and we get the money back. I paid $339.00 for a Cazal frame for a prescription glasses that need to be done before the end of the year. I have to use the vision benefits before it expire at the end of this month. That put me in a situation to go to another local place and buy whatever frames for my prescription glasses that they might have and not the choice I wish.
Second time that this happens to me with this kind of business. I should had done a researches of the legitimacy of companies like this doing business and check the reviews from other people that had gone through the same struggles. My recommendation is that business like this should be out of business. They do not deserve to rip off customers who wants to buy from internet companies with good faith. I hope that this review help save some time to others and money.
For a company to exist in 2016 and beyond they must have good logistics and great customer service. I order a product online on a Saturday and paid with my PayPal account. On Tuesday I inquired about why my order was still at Order Placed. She informed me that all orders over the weekend get processed on Monday and that they "should" be updating the tracking information later in the day.
On Wednesday, there was still no update. I called them for an updated, they had no information other than telling me that since I paid with PayPal it would take additional time for the payment to credit my account. I asked to speak to a manager to give them some much need suggestion on how to update their order status. Order Placed is not informative enough for a customer to know what stage the order process is in. I also wanted to ask the management why it was not possible to cancel my order. The customer service rep told be that once the order has been place I could not cancel my order. They told me that NO manager was available because they were "too busy".
I asked the rep, with their experience with the how their logistics works with past customers would my order ship on Wednesday. She told me that it "should" and the shipping information will be updated on the order. She also told me that she would follow up with be the next day and never once did she ask if I still want a manager to follow up with me.
On Thursday, no update and no call from the rep who said they would call me the next day. I call them back and I was on hold for a long time. It got to the point where the phone system said that call volume was high, leave a message and someone would call me back. So I did. Couple of hours passed, NO phone call. I called them back and asked for an update. Same story, they have no update other than it a tracking number should be available soon. I told them I call for the past three days asking for some type of update. She told me that on my account, only 1 other person put notes in my account. I told them I wanted to cancel my order. They told me that I may not be possible to cancel it.
When I asked why they then explained, the order is a picked. What change for the couple of minutes of talking to them to now that all of sudden they had a different order status for my order. I forced them to put the request to cancel the order. I also asked them what happens with my order if it ships because their logistics could not cancel the order. They told me to return the order and that they would waive the return cost. I had them note that in my account. Late Thursday afternoon I receive an email that my order was shipping and it would be arriving on Friday, the very next day. Friday morning, I check the tracking number; the package was misrouted due to "Barcode label unreadable and replaced". The shipping location is the next town over from me and the order was sent 30 miles further.
Not a good company to deal with. I having been purchasing online items for many years now. This is the first company that being 2016 their technology is from the early 90's. They really need to step off with the customer service and logistics. They need to update their order tracking system with additional status, inform customer on about the processing of order and payment process, update their systems with the ability to cancel orders at any time, training the customer service reps to log all phone calls, better training on how to explain order processing through their system to better inform the customer, have management available for phone calls, if not a team lead some with the responsible to log issues like mine and to follow up properly.
Awful. Do not buy from them. Warning you now. You may or may not receive your product. But I can guarantee the shipment time frame is false. They use the cheapest method possible to get your product to you so it takes twice as long as they state. And when you contact customer service - they do not care. JUST BEWARE AND KNOW THAT WHEN YOU ORDER FROM THEM - YOU ARE TAKING A 50/50 SHOT AT GETTING YOUR PRODUCT!
My father ordered scope mounts for his AR. His package was tracked right up until the time that it went from FedEx to postal service, then it stops. We called and were told to give it time. Days later we called again and were told they were delivered when they were not. We were then told to give it more time. (Now well over 2 weeks have passed from ordering). Gave it a few more days and called again. We were told to fill out a form, we did this and faxed it in. Gave it a few more days and called again. We were told they did not receive the fax. We then re faxed the paperwork and still have heard nothing!! Now we are a month out from when the item was ordered and the money was taken from my father's acct, we still have no mounts and all we keep being told is give it time.
My father will be leaving in 3 days for his winter home and we still have no closure on this issue. When we called today they stated that our case just opened on the 7th of this month because that is when they say they received the second paperwork. They apparently do not count the 3 weeks prior with phone calls every week where we were told to give it time. This is the worst customer service I have ever seen and I will be reporting them to the Better Business Bureau. This company has (as far as I'm concerned) stolen my father's money and not delivered the guaranteed product, they did not follow the guidelines written on their website and we still see no resolution. DO NOT trust this company!! There are much more reliable distributors available!!!
I have ordered a few different items from OpticsPlanet prices are good but shipping is a joke. If you are in no rush for your item they are great. If you pay for 3 day shipping and get it in 7 to 18 days don't be surprised, it happened to me twice.
Ordered Ruger Scope Rings - order was confirmed and stated order would be shipped in 1-3 days. After a week requested shipping info and found out that Scopes Rings were not in Stock and were not able to get them. Only way I found this out was requesting shipping information. Asked why I was not notified - answer "should have been notified - and OpticsPlanet to notify IT Support". Now scope that I have to be put on gun for deer season will not happen. If I was notified of time of order or after the 3 days it was supposed to be ship I would have ordered from Midway USA. Learned my lesson - stay with reliable suppliers.
I ordered a red dot scope on 9/11/16. I received it quickly and returned just as quick on 9/16/16. The package was received by OpticsPlanet on 9/26/16. I inquired about when will I receive my credit. They told me ten days. It's now been 15 days and they just sent me an email stating it will credited back tonight. They've been telling me this for the last week. Everyday they keep telling me "tonight it will be credited back." Worst customer service I have ever dealt with. Would not recommend OpticsPlanet to anyone. The worst part is that Amazon had the same exact scope at a cheaper price. The only reason I went with OpticsPlanet was I worried about getting a counterfeit scope. Amazon is the way to go for anything. OpticsPlanet needs to work on their customer service. Will never do business with them again.
Ordered over 200.00 dollars worth of items from them that their site stated were in stock. That's not the case. One item I ordered 2 of was out of stock and not expected till end of October. So they just sat on the rest of the items. They don't even bother to contact you to tell you this. I paid extra for fast shipping. Waste of money. Have had two days of live chats with customer service which the 1st time the guy said he would ship in stock out today. That didn't happen. When I contacted them today they couldn't find any record of that being talked about at all. Then they offered the same deal? Sounds fishy to me! Telling me since I asked for fast shipping for the weekend they couldn't meet that and it wouldn't show up till next week. A word of advice when ordering from OpticsPlanet don't expect to get your order anytime soon. They do what they want and customer service is a joke! Buyer beware!
Ordered 2 products for two day shipping (paid 41.34 for extra shipping), got a confirmation (**) and reference number (**). Checked the next morning and found out one product was out of stock (actually it had a manufacturers recall, verified by the manufacturer) from 20115. Called and canceled that product and was told the other product (stubia crampons) were on it way. Called 3 days later and the product had not been placed due to it coming from the manufacturer. I feel this website is falsely advertising their services and what they can deliver.
They sent out the wrong item. I ordered the correct product. The support staff was rude, impatient and are not qualified to help. They do not understand their products.They are wasting my time and forcing me to compensate for their mistake. They will not the ship correct item until they receive the original shipment back. The competition, the reason for the new trigger, will be long over before they sort this out with a lot of effort on my part. I may not have minded so much, but their attitude was completely belligerent. This is my last purchase from them. Pay a few bucks more, and deal with a better outfit.
Bought a great telescope at a great price. Delivery was on time. I would buy from there again.
Just sending back a laser sight for a kel-tec p32. It didn't work when initially put together. Removed from gun to find the pulse/constant on switch was not in factory set position. After switching to constant on and putting back on gun I discovered the on off switch was faulty. Worked most of the time not every time. Decided to return because it was obviously a returned faulty product. When packing everything up for return, I first noticed one of the cards in the box was perforated and previously torn off! This would not happen from factory! Plus box was not cellophane sealed. That's 3 red flags that OpticsPlanet is shipping out old merchandise as new. Is that legal? I'll see how they handle my return. I told them I wanted a new item this time. That's what I paid for!
I strayed from amazon.com and thought I was saving myself a few bucks by going to http://www.opticsplanet.com/. Trust me when I say this was a HUGE mistake. Amazon is in a league of its own. I made two purchases from OpticsPlanet and both of them were complete debacles. First, You need to read their policies very closely. They essentially charge you twice then remove one charge when the items has shipped which may take days. Next, Any return takes up to four weeks to process after they receive it which took over a week in my case just to ship it back. Once they receive it, they inspect it and give you what THEY think it is worth. In my case, I never opened the boxes of the first purchase and had to go tooth and nail with them about the right refund amount.
Second Order the item arrives but the mounts seems to be wrong. I check and they are the right size but not fitting the scope. I go to a gunsmith and we adjust the mounts which took the two of us almost a week as they were obviously defective. I only did this because I didn't want to wait another four weeks for another mount. Once I Also received the scope I noticed a scratch on it. I let opticsplanet know of the situation and they told me they would not take it back and I had to contact the manufacturer. They offered me ten percent off the scope but then refunded the money to a prepaid debit card which doesn't accept refunds or money back. It doesn't even accept me adding money to it. It is a one-time card to throw away.
I asked for the transaction ID for the refund which they didn't have so I could call the Prepaid Visa Company. Opticsplanet refuses to cancel that refund and send me a check even though I told them not to send the ten percent refund to me via check. They also have a policy that states if you buy an item with one form of payment that is all they will deal with. In other words, if you buy an item and have to cancel your debit card from it being compromised they won't refund a product to your new card issued by the same bank to the same account. Do yourself a favor and avoid http://www.opticsplanet.com/ like the plague. Use Amazon.com when at all possible.
I made an online purchase with opticsplanet.com and it has just been a nightmare. I ordered a few items; only some of the items were actually in stock though their website said they were all in stock. I have found this to be very common with opticsplanet.com. They have false inventory and often don't order the parts until their customer places the order. Anyway...they shipped part of the order and I received it in about a week. I was wondering why I only received half of the order so I looked into it and found out they were trying to get the remainder of the order in stock. Finally 10 days after I had place my order they finally shipped the rest of my product. I tracked it and was patient.
Until 20 days after my order the tracking said that it was out for delivery for 2 days straight and was a no-show. So... I wrote Optics Planet and they told me there was nothing that they could do that I couldn't do myself. They suggested that I call FedEx and USPS because it was shipped SmartPost (which is an oxymoron). I was finally told by USPS that the item seemed to be lost in delivery. By this time it was almost a month since I had placed my order, so I wrote Optics Planet and asked for a refund. They said they could not do anything for another 14 day as per FedEx's shipping agreement. So... once again I was patient and waited the extra 14 days.
By this time 40 day had passed. I contacted USPS to make sure that they couldn't do anything else, then contacted Optics Planet again and asked for my refund. They said they would reship the lost items. By that point I just wanted a refund so I opened a claim with PayPal to get a refund. Optics Planet totally pulled the wool over PayPal's eyes and sent a tracking number that made it look like it had been delivered (the first part of my order). PayPal ruled in Optics Planet's favor and close the claim. So here I am out $75.00. I am doing everything I can to notify their potential customers of the possible aggravation they might be facing in buying from them. In my research I have found so many of the same horror stories as mine.
If you have any problems with your expensive frames that you work hard to pay for after 30 days, they do NOT do anything to help you find a solution. They don't even tell you who to contact to get them repaired. You're on your own after the 30 days. Good luck getting them fixed when you buy online. You have to go through a third party and send them out. It takes weeks to even get them back. This place is only good for wasting your money. Beware!
Ordered a Nikon Aculon 12 x 50 binoculars from this company on 1st January 2016. Last correspondence I had was on 13th Jan by way of a tracking report saying an attempt was made to ship item but was unsuccessful and an attempt will be made on the following day. After a week I called the company who indicated that the item was already shipped. To this day (7th March) I have had no further word from these people and I have not received my order. This was the first time I tried online shopping and it have left a very bitter taste in my mouth. Thankfully I subsequently used another online company and all my orders have been delivered on time. I definitely will NEVER order anything from this company again. Will like to know if my monies will be refunded to my account.
I ordered a Vortex scope that was listed as being in stock and a week later the item hadn't shipped. I contacted OpticsPlanet looking for an update and they did not respond. I waited another week and logged in to find that my order had been put on back order without notification. I contacted them again and still no reply. I contacted them a 3rd time the next day informing them that I would be submitting a claim with google. For good measure I had taken screenshots of each attempt to contact them. When I did finally receive a reply, after I submitted a claim, the Customer Service Rep's first words were, "It appears this is your first attempt to contact us."
I sent them the screenshots of each attempt at communication and requested that they cancel my order. They complied, but only after I submitted a claim. The whole transaction would have been okay if they had just replied the first time, or even notified me when the item went on back-order. I'm pretty understanding and would have been okay with it being on back order, I just wanted to be notified. Since then I have actually told multiple friends not to shop there because of my interaction. This is not a very good place to shop.
I ordered a Vortex cantilever scope mount through Amazon.com on 1-31-16. I did not realized that the order would be fulfilled by OpticsPlanet. On 2-9-16 I received an email from Amazon.com stating that they were unable to confirm if my order had been shipped from OpticsPlanet. I was not informed of any delay nor did I receive a tracking number to locate my order. I agree with the other negative reviewers here. OpticsPlanet is disorganized and lacks adequate customer service. I will be sure that none of my future orders go through OpticsPlanet.
Ordered a Marine Corps Flag for my Father Early in December for Christmas and not notified of any delay. After sent Email after Christmas told of delay up to 5 weeks!!! Now 7 weeks still not sure if or when, Really! My father served in Korea as a Marine and I in the Gulf War. Would think they could have done something or substitute. Terrible way to treat veterans!
Bought a scope from this company (called Opticsplanet - so you know they sell gun scopes, right). The scope I purchase came loose from the mounting base within the first 20 shots of using it for the first time. Extremely unhappy - especially since they didn't ship me the scope I had originally wanted, ordered, said was in stock, then sent me an email stating they didn't have it in stock.
Their return policy states that they will not take back any product that has been mounted (Of course a scope has to be mounted to the gun to use it.). And OF COURSE you wouldn't know the scope was defective until you mount it and shoot the gun!! The mount is a quick release picatinny mount and mounting does not hurt the scope of the gun. I would highly suggest NOT shopping at OpticsPlanet for a scope of any type!
Was pleasantly surprised by the great service. After reading some reviews from this site, I was a bit hesitant to make a very large purchase. The price was the best I had seen on the net and other sites had them ranked well, so I decided to roll the dice. I am happy to say everything went great and the customer service was the most knowledgeable of any I have spoken with in regards to hunting gear. Thanks!
Seriously? I should have heeded the warnings about poor order fulfillment. I ordered these items the same day I ordered my ammo. My ammo arrived days ago. This order, however, I am not even sure. You offered items for sale that I attempted to purchase. 9 days later, 2 of the items have been ordered and one is "on order". This is no way to run a business. I am confident this is a common problem and you have closed any opportunity to cancel orders once they have fallen into your trap. If by chance I can cancel my order I certainly wish to do so. That way I can shop where the products offered are actually available and will be sent. If not send it whenever, if it takes too long I will just buy it elsewhere and have duplicates eventually.
The reason I took the time to write this is to let you know from a consumer perspective your service and order fulfillment is the worst I have seen. I did call to attempt to change to a different product, waited for a while and left a detailed message but was never contacted nor did I receive any further correspondence. Just left here with the message from your company that I will get my items sometime... In closing, I am confident you get many of these emails every day and this will be junked with the others but I figured I would give it a shot. Now I am off to attempt to warn unsuspecting consumers.
Ordered $120 holster/belt. Sucked me into site with "FREE VALUE SHIPPING," okay sounds good. Yes, I could have paid $9 and had it truly shipped with tracking, BUT I choose the free option - and boy do I regret it! I could have driven from Atlanta to Northbrook, IL, for all the time I have spent trying to locate my US MAIL shipment!
It shipped the next day, email with FEDEX tracking number (fooled, it goes to post office). "Projected" arrival dates comes and goes. No package, no tracking, no one knows where it is. FEDEX rep confirms it at local post office, but no way to track from there. He advises the method is cost savings to shipper - OpticsPlanet. It has been missing in action for 10 days past projected arrival date, 16 days since shipped. OpticsPlanet will not issue refund. Will not try to locate for another 5 days!
Told to read "fine print" by supervisor: "Our FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order with our Value Shipping option; however, allow up to 14 business days for final delivery."
WHERE DOES IT SAY IT WILL BE DELIVERED US POSTAL SERVICE??? "CARRIER" makes it sound like FEDEX/UPS. Slow - okay, but lost and no refund, wait 5 more days, and they "file" a claim. Do yourselves a favor men, go to GALLS, or similar. OpticsPlanet will respond with 6 screens of their "policy" which is like reading everything before you click ACCEPT on a website. Is that how you want to do business??
Ordered a rifle scope which was shown to be in stock, would ship in 3-10 days. Waited 3 weeks, contacted them and they said scope was backordered, and would be in stock in 2-3 weeks. Contacted them again asking why they lied about being in stock and got their typical scripted response about unseen delays, blah, blah, blah. This experience brought back memories of same thing happening with them years ago. They have not changed, bold faced liars, sham business, frauds, etc, etc. Avoid at all costs. I did cancel my order.
I bought a microscope for a local charity x-mas event that they showed in stock. I chose expedited shipping to get it in time for the event. A day and a half later, they send me an e-mail that it will be shipped in 22-33 days. I sure hope that the OpticsPlanet managers' Christmas will get as much screwed up as the little 12 year old that was supposed to get this microscope. Too late to order it elsewhere.
OpticsPlanet.com Company Profile
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