OpticsPlanet.com Reviews

On Tuesday I looked at many items, picked Aim Sports Moss erg 500/535/590 pistol grip APGS, AND Aim Sports Mav 88 Shotgun Forarm, black mtm88, delivery set for Sat, at 10:30 am the package arrived, it was in damaged and just what I ordered. I didn't waste any time, the pictures are 6 pm, Saturday, inc the mat black paint on metal parts. My experience with Optics Planet, most satisfying.

My order took about 4 days for it to ship out, but once it did I received it within about 3 days. After ordering I became concerned reading all the negative reviews. I spoke with customer service several times and expressed my concerns and they assured me that my item was in stock and would ship out promptly. I want to personally thank Lamar for staying in touch with me and keeping tabs on my order to make sure everything went smoothly. My item was exactly what I ordered and in great shape when it was delivered by UPS. Overall a great experience, not sure what all the negative reviews are about.

I've ordered tons of parts from Optics Planet over the past four years and the only delays have been for Backorder items, which were clearly labeled as "Backorder" when I placed my order. All "In Stock" items at the time of purchase have been shipped within two days. I always use the free shipping and the items consistently arrive within a week of being shipped to Nevada, which is basically crossing the whole country in a truck.

They have great prices and ship quality products quickly. I highly recommend OpticsPlanet, I myself will be placing more orders in the future. Very satisfied with these folks, they're great to deal with.

Paid 11 dollars. Shipping website states 3-5 day. USPS website said deliver date of 4/9/25. Order was placed 4/1/25. That's 9 days. Did some research and found 180 total complaints in the last 3 years with BBB. Stay away from this site.

I had a few Visa gift cards to use and their website doesn't allow split payments so rather than placing an order on Sunday night online, I waited and called it in on Monday morning. Supposedly the order was placed successfully, but on Tuesday morning I had an email stating that it was on hold and that I needed to call in. While I was on hold for a CS rep, I opened their site to have my order information in front of me and saw that not only was the main item I ordered listed nearly $100 cheaper than I had paid, there was a banner stating that I should call or chat and mention RAD for an even better deal.

ZERO STARS for customer service. I placed an order on the 2nd and it shipped on the 3rd (all good there). Since then it has been lost for over 2 weeks (and still is) and rather than sending a follow-up item, customer service tells me their current policy is that I must wait another 2 weeks and file a lost package claim. Infuriating. I have called twice and have asked to speak with a manager over the past few days, being assured someone would reach out. Still no follow-up. Good to know that this is how OP treats its long-time customers.

Beware of Optics Planet's shady practices. I bought a pistol slide advertised as "display with minor scratches". It showed up and is a USED return. And they won't take it back, since it was a closeout item. They don't tell you you're buying a used return! Not cool selling "used/fired" firearm parts out of safety concerns! Had it stated used/returned item instead of display. I would have never purchased it, obviously. I also just learned they operate under several different names. Do yourself a favor and search "which other names does Optics Planet operate under". There are several! Then ask yourself why they operate under so many different alts? (Maybe too many negative reviews)

First of all, this is only the second review I've written during my 40 years on earth. This company is absolutely terrible. I've attempted to purchase products from them four times now, but they never ship anything. Last month, I purchased a range bag, and just today, I received an email informing me that the item won't be available for another 5 to 6 months.

I'm never dealing with them again! They send you a "used" return in unacceptable condition! And won't accept a return! Won't return email nothing? I have tried to like them but have been through this a few times.