OpticsPlanet.com Reviews

Piss poor customer service. At the time of writing I've been waiting 22 days for my order that was supposed to be delivered in 3 days. Now I'm being told it will be an additional 20 days for an item that's in stock everywhere. Was told by customer service to go buy from them instead. I don't care how good of a deal you think you're getting, DO NOT BUY FROM OPTICS PLANET.

So I have ordered so much from these people but never ever again for less than 300? Placed a order. Used my family member's card that was given to me and I pay for years and used COUNTLESS times before. They double charged the card I used and refuse to acknowledge because my name wasn't on the credit card yet this was ordered from MY account. They can't tell me that YES we made a mistake. Yeah screw these people. And since people do read these reviews let me let me tell ya this. When I get comfortable ordering with a certain company 8 SPEND so I was skeptical on trying a different company. Let me spring this on ya. TRY primary arms. Just as good as Optics. Maybe better. PLUS their customer service reps are not idiots.

My order took about 4 days for it to ship out, but once it did I received it within about 3 days. After ordering I became concerned reading all the negative reviews. I spoke with customer service several times and expressed my concerns and they assured me that my item was in stock and would ship out promptly. I want to personally thank Lamar for staying in touch with me and keeping tabs on my order to make sure everything went smoothly. My item was exactly what I ordered and in great shape when it was delivered by UPS. Overall a great experience, not sure what all the negative reviews are about.

Horrible, horrible company to deal with. These shady people sold me a new AR15 barrel, what I received was the wrong barrel, and looked used. Had they owned up to their mistake, instead of denying my return, they would have earned 5 stars. Instead I had to get my credit card company involved. Run, run away from this shady company.

I've ordered tons of parts from Optics Planet over the past four years and the only delays have been for Backorder items, which were clearly labeled as "Backorder" when I placed my order. All "In Stock" items at the time of purchase have been shipped within two days. I always use the free shipping and the items consistently arrive within a week of being shipped to Nevada, which is basically crossing the whole country in a truck.

They have great prices and ship quality products quickly. I highly recommend OpticsPlanet, I myself will be placing more orders in the future. Very satisfied with these folks, they're great to deal with.

Imagine an order from the worst possible supplier in China, shipping to the USA. Well, that's what it is like doing business with Optics Planet. They're slow. They don't care. And you'd better not ask them about it. If you get tired of waiting and want a refund, they'll be happy to refund your money 21 days after the request. OpticsPlanet: Recipient of the "We Couldn't Care Less Award" every year since their inception in 2000.

It's unreal how there are currently over 250 reviews of OpticsPlanet and 95% of them are negative. Even worse, the amount of gaslighting from optics planet. It's bizarre how on all 95% of 1 star reviews, optics planet replies to the unsatisfied customer as if the customer is in the wrong. What a dreadfully horrible company optics planet is. I ordered my handrail on the 13th of May, 2024. It's now the 19th of May. The tracking still says "shipping label created, waiting for package to be picked up". I will be calling my bank to have this purchase removed, and when they see the 95% of reviews are 1 star, they will see why.

I purchased 2 Holosun 510 and an Eotech hws and all three took a long time to ship. I ordered a Trijicon ACOG. They updated to out of stock so I had to cancel my order. Finally, the last straw was a predator plate, carrier and plates that were lost and still have not got my money back. Ordered 5 weeks ago and shipped a month ago.

Just like other reviewers, my order tracking still says "Label Created" after 2 whole days! They usually make the excuse that expedited shipping is the best way to get your order fast. Well, it's BEEN TWO DAYS, with expedited shipping, and it STILL SAYS "LABEL CREATED". So I'm guessing from the nearly thousand other reviews that I've seen that their so called "2 day expedited shipping" means it spends a few weeks in their so called "warehouse" before spending two days each with DHL and USPS. Either hand it off to USPS or give me my money back.