OpticsPlanet.com Reviews

  • 4,643,722 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About OpticsPlanet.com

OpticsPlanet is an online solution for shoppers in the market for outdoor and tactical gear. The company offers free shipping on orders of more than $49 to anywhere in the contiguous United States. OpticsPlanet’s collection is selected and organized by its employees and features customized hunting and tactical products.

Pros
  • Free shipping and returns
  • Rewards program
  • Military and health worker discounts
Cons
  • Doesn’t ship to all states
  • Some items restricted by law

Featured Reviews

Oakdale, PA
Verified purchase
… I have had only excellent experiences with this company multiple times. Ordering was easy. Everything arrived exactly what I expected. In the event that there was a back order t...

Read more

Albuquerque, NM
Verified purchase
… can't say I've ever had a bad experience with OpticsPlanet and I've been buying from them for years. It's been stress free for me… I also emailed tech questions and always hear ...

Read more

What is OpticsPlanet?

OpticsPlanet is an online merchant specializing in outdoor, tactical, hunting and shooting accessories. The company sells more than 400,000 staff-selected products by popular brands like Bushnell, Streamlight, Trijicon, Barska and Celestron. Its OPMOD series includes customized hunting and tactical gear specifically designed to meet the needs of hunters and marksmen.

OpticsPlanet sells gear in 581 categories, including sport optics, outdoor and survival, apparel and footwear, eyewear, military and tactical, and sports and hobbies. It offers a large selection of law enforcement equipment, including professional-grade police, fire and EMS gear. The site also features scientific and lab supplies and a wide array of cameras and photography tools. Check out its gift guides for suggestions from product experts on staff.

How to shop for OpticsPlanet products

Customers can shop the OpticsPlanet website by brand, item, price, rating, color, fabric/material, gun type (for accessories) and deals. Sign up for an account to earn rewards. OpticsPlanet offers more than 250,000 items eligible for free shipping and returns to the 48 contiguous U.S. states and military APO/FPO/DPO addresses. Some items include free two-day shipping.

All doctors, nurses, technicians, medical researchers, EMTs, firefighters, law enforcement, active-duty military and veterans are eligible for discounts — call the exclusive hotline number listed on the website to apply your discount.

OpticsPlanet costs

The site has a deals category that lists all current promotions and coupons, and prices vary greatly to help shoppers find gear that fits their budget. For example, its prices on binoculars range from $50 to $5,000.

It’s free to sign up for OpticsPlanet Bucks to earn and redeem rewards for your purchases. Shipping is free on orders over $49 (most items are eligible). All returns are free.

OpticsPlanet FAQ

Where is OpticsPlanet located?

OpticsPlanet is an online retailer located just outside of Chicago, Illinois.

Where does OpticsPlanet ship from?

The OpticsPlanet distribution center is in Illinois. Most items are shipped from the Illinois warehouse.

What are OpticsPlanet Bucks?

OpticsPlanets Bucks are rewards redeemable toward purchases. You can register for a free account to earn them as you shop.

Does OpticsPlanet ship to California?

OpticsPlanet ships most items to California, excluding ammunition.

Is OpticsPlanet legit?

Yes. If you’re a hobbyist or a professional looking for tactical gear, you’ll find a huge selection of brands and products at OpticsPlanet. Most items are in stock and ready to ship from the Illinois-based warehouse. On-staff experts offer knowledge and advice to assist you, and free returns help you shop without worry. Be aware that some items are restricted to authorized users only, and the company sometimes requires documentation for a purchase.

Shop with confidence

Compare with top companies

OpticsPlanet.com Reviews

Filter by Rating

  • (50)
  • (6)
  • (8)
  • (28)
  • (508)

Popular Mentions

    How do I know I can trust these reviews about OpticsPlanet.com?
    • 4,643,722 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about OpticsPlanet.com?
    • 4,643,722 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Verified purchase

    Reviewed Jan. 12, 2025

    On Tuesday I looked at many items, picked Aim Sports Moss erg 500/535/590 pistol grip APGS, AND Aim Sports Mav 88 Shotgun Forarm, black mtm88, delivery set for Sat, at 10:30 am the package arrived, it was in damaged and just what I ordered. I didn't waste any time, the pictures are 6 pm, Saturday, inc the mat black paint on metal parts. My experience with Optics Planet, most satisfying.

    Thanks for your vote! Report
    OpticsPlanet.com
    Response from OpticsPlanet.com

    Greetings Herbert! Thank you so much for taking the time to leave us this detailed review. We are always pleased to hear of the positive shopping experiences that our customers have had with us. We hope that you will continue to shop with us again in the future! Thanks again!

    Profile pic of the author.
    Customer Service

    Reviewed Oct. 16, 2024

    My order took about 4 days for it to ship out, but once it did I received it within about 3 days. After ordering I became concerned reading all the negative reviews. I spoke with customer service several times and expressed my concerns and they assured me that my item was in stock and would ship out promptly. I want to personally thank Lamar for staying in touch with me and keeping tabs on my order to make sure everything went smoothly. My item was exactly what I ordered and in great shape when it was delivered by UPS. Overall a great experience, not sure what all the negative reviews are about.

    Thanks for your vote! Report
    OpticsPlanet.com
    Response from OpticsPlanet.com

    Greetings Karl! Thank you for taking the time to leave us this review. We truly value our customers and are happy to hear that your first order with us resulted in a great shopping experience. We'll be sure to forward your kind words over to Lamar as well! Thanks again for providing us with your feedback, and we hope that you will decide to shop with us again soon.

    Not sure how to choose?

    Get buying tips about Online Shopping Websites delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase

      Reviewed Sept. 9, 2024

      I've ordered tons of parts from Optics Planet over the past four years and the only delays have been for Backorder items, which were clearly labeled as "Backorder" when I placed my order. All "In Stock" items at the time of purchase have been shipped within two days. I always use the free shipping and the items consistently arrive within a week of being shipped to Nevada, which is basically crossing the whole country in a truck.

      Frankly, I am impressed by the number of items available and how quickly items arrive on my doorstep. For backorder items, the website updates me frequently on the item's status. The updates often jump around so it can be tricky to know exactly when the item will be shipped but I assume that the information confusion arises from Optics Planet trying to get info from its suppliers. They have thousands of products so I give them some leeway on trying to estimate when an item will come back in stock. However, they have NEVER charged my CC before shipping an item so I am out nothing while I wait. Seriously, I have a huge wish list at OP and I intend to buy everything on it just as soon as I can afford to buy it.

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      We are deeply grateful for your kind words, Robert! We sincerely appreciate your support. It makes us happy to hear that you continue to have positive shopping experiences with us. We look forward to fulfilling any future order that you may place on our website. Thank you again!

      PricePunctuality & SpeedStaff

      Reviewed May 30, 2024

      I don't really understand the negative reviews here. I have placed several orders from OpticsPlanet without issue. I just received my most recent order today. I used the cheap free shipping so it took about 6 days to go halfway across the country. It was sent to me the morning after I paced my order.

      They have great prices and ship quality products quickly. I highly recommend OpticsPlanet, I myself will be placing more orders in the future. Very satisfied with these folks, they're great to deal with.

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      We want to sincerely thank you for taking the time to provide us with your feedback. We always strive to deliver quality products to our valued customers and are happy to hear of your positive shopping experiences with us. Your kind words and continued support are truly appreciated. Thanks again!

      Reviewed April 5, 2025

      Paid 11 dollars. Shipping website states 3-5 day. USPS website said deliver date of 4/9/25. Order was placed 4/1/25. That's 9 days. Did some research and found 180 total complaints in the last 3 years with BBB. Stay away from this site.

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      We have reviewed your order and your order was placed late in the day on 4/1, then shipped out on 4/2. Your shipment was delivered on 4/7, which is 3 business days from when your order was shipped and well within the timeframe for the selected shipping method.

      Please visit the shipping policy page of our website at https://www.opticsplanet.com/free-shipping.html for more information.

      We hope that the above information has been helpful.

      Verified purchase
      Customer ServicePricePunctuality & SpeedOnline & AppStaff

      Reviewed Feb. 26, 2025

      I had a few Visa gift cards to use and their website doesn't allow split payments so rather than placing an order on Sunday night online, I waited and called it in on Monday morning. Supposedly the order was placed successfully, but on Tuesday morning I had an email stating that it was on hold and that I needed to call in. While I was on hold for a CS rep, I opened their site to have my order information in front of me and saw that not only was the main item I ordered listed nearly $100 cheaper than I had paid, there was a banner stating that I should call or chat and mention RAD for an even better deal.

      The CS Rep I was connected with was extremely helpful and patient, she adjusted the price on my order, we discovered that one of the gift cards had a hold put on because I had tried to load it to GooglePay on Sunday night (it never loaded and for some reason is still on hold) so I asked her to delete that form of payment, and gave her a CC# to pay the balance. I thought all was well.

      Wednesday morning I had another email in my inbox stating that my order was on hold...so I called in and eventually got Russ on the phone, who told me that the order was held up because a gift card was declined. I explained the situation and that I thought I had resolved it yesterday and asked him to do the same thing...delete the $100 gift card and charge my card. He said he did and that everything went through.

      20 min later I got an email...the order is on hold because of a card. So I called the issuer of the gift card that went through...Optics planet has captured the funds ($250) I called my credit card issuer to ask about any declined transactions, they assure me there are none. I'm using less than $1000 of $20K in credit on that card and the same on another. So I call back and speak with another CS rep. We tried other cards, all declined (impossible) and even tried cancelling the order and re-ordering it with the same result. My card issuers assure me that not only have there been no declines, there haven't even been attempts to charge from Optics Planet. This has been a huge waste of time and a disappointing outcome.

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      Thank you for taking the time to provide this feedback to us. We sincerely apologize for the issues processing your payment with multiple gift cards. Per your request, the order has been cancelled and the payment made on the first gift card has been refunded. We're unsure why these transactions were getting denied and why there were so many issues processing your payments but we hope you will give us another chance in the future.

      Verified purchase
      Customer Service

      Reviewed Feb. 19, 2025

      ZERO STARS for customer service. I placed an order on the 2nd and it shipped on the 3rd (all good there). Since then it has been lost for over 2 weeks (and still is) and rather than sending a follow-up item, customer service tells me their current policy is that I must wait another 2 weeks and file a lost package claim. Infuriating. I have called twice and have asked to speak with a manager over the past few days, being assured someone would reach out. Still no follow-up. Good to know that this is how OP treats its long-time customers.

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      We are truly sorry for this inconvenience. Per the carrier’s policy, a lost package claim can only be filed after at least 15 business days of no movement. Without your order information, we are unable to check into this further so please reach out again to our Customer Care team to review the situation (contact info here: https://www.opticsplanet.com/help-center/). We understand that this situation has been frustrating and we apologize for the required delay.

      Verified purchase

      Reviewed Feb. 14, 2025

      Beware of Optics Planet's shady practices. I bought a pistol slide advertised as "display with minor scratches". It showed up and is a USED return. And they won't take it back, since it was a closeout item. They don't tell you you're buying a used return! Not cool selling "used/fired" firearm parts out of safety concerns! Had it stated used/returned item instead of display. I would have never purchased it, obviously. I also just learned they operate under several different names. Do yourself a favor and search "which other names does Optics Planet operate under". There are several! Then ask yourself why they operate under so many different alts? (Maybe too many negative reviews)

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      We sincerely apologize for any misunderstanding. We have reviewed your order and confirmed that the Product was listed as Used in the listing and on your order confirmation. Please review our policy page in regards to Demo & Used products at this link: https://www.opticsplanet.com/demo-product-policy.html. We hope that the above information has been helpful and we hope you will give us another chance in the future.

      Customer ServiceOnline & App

      Reviewed Feb. 10, 2025

      First of all, this is only the second review I've written during my 40 years on earth. This company is absolutely terrible. I've attempted to purchase products from them four times now, but they never ship anything. Last month, I purchased a range bag, and just today, I received an email informing me that the item won't be available for another 5 to 6 months.

      I bought the range bag from their website, which said it wouldn't ship for another three weeks. I had read complaints from others about their slow shipping, so when I saw the three week delay, I expected it and was okay with it. However, after waiting more than a month, I received an email this morning telling me that my product won't be available until late July. They suggested I consider buying some other crappy bag that is nothing like what I initially purchased. If you can find the item you're looking for at another store, please go there instead and save yourself the frustration I've experienced four times now.

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      We are truly sorry for this inconvenience. With back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated date and make their deliveries within that time frame. Unfortunately, those estimates do not guarantee it will be delivered to us in that timeframe. We do our best to update the ETA when we get new information, but that can also mean the date may change frequently. We hope you will give us another chance in the future.

      Customer Service

      Reviewed Feb. 4, 2025

      I'm never dealing with them again! They send you a "used" return in unacceptable condition! And won't accept a return! Won't return email nothing? I have tried to like them but have been through this a few times.

      Thanks for your vote! Report
      OpticsPlanet.com
      Response from OpticsPlanet.com

      Without knowing the specifics of your order, it is difficult to know exactly what happened but we hope the following information helps. Our products are factory new unless marked as a demo unit and shipped to our customers in the same condition as received from our suppliers. You may review our full return policy by going to the following link: http://www.opticsplanet.com/return-policy.html. We hope you will give us another chance in the future.

      Loading more reviews...

      OpticsPlanet.com Company Information

      Company Name:
      OpticsPlanet.com
      Website:
      www.opticsplanet.com