OpticsPlanet.com Reviews

We ordered what was supposed to be a Ravin Crossbow (listed as one on their site and our invoice showed and listed as one) however we received a Centerpoint one. When we called, they were rude said they couldn't simply exchange the item for the correct one they had to research it. We send in pictures of the bow we received finally got an email back stating that they were to blame for shipping the wrong bow we could return it for instore credit, return or exchange. I asked to exchange it for the correct one got no reply. Called and was told that Ravin doesn't make that crossbow it was mislabeled on their site and all they could do is a return. Their response time and customer service is severely lacking and their taking responsibility for their mistake is nonexistent. I would not order from them again!

A week after order placed and paying $25 for shipping 3 bags that wait about 6 ounces total, they have not process the order. Not only that, but called customer service and their call center seems to be in furlough. First call waited 30 mins in line and then went with the option of a call back. 5 hours later nothing. Called next day, waited an hour in line and the same. OP needs to get his business together. Not the experience I was expecting from such a gigantic retailer.

I placed an order for a 6 pack of Master Lock Python cable locks all keyed the same. Master Lock Python Security Cable, 5/16in, Case of 6, Black 2489 $147.99. Package arrived with only a 1 lock package. The box is for 1 cable lock. However, on the bottom label it says, "Case of 6." Additionally, the order was placed on September 9 and not delivered until September 26, a total of 17 days. I tried to resolve this matter with the support team and even sent photographs of what was received. But no resolution was made other than being told to return the item for a credit or refund. The support staff also advised, “Alternatively, it may be worthwhile to try and contact the manufacturer yourself to have the missing parts sent.” The entire purchase experience is truly unacceptable, and I will be taking my business to another vendor.

I found a product cheaper at Midway and asked if they would price matched and allow me to use my coupon. They agreed. Told me to make purchase and send order number and they would credit. I did. When it came time to credit they tried to say I ordered wrong item. The item they said I was supposed to have ordered was cheaper than price they agreed on normally. So why would I agree to pay more. I finally decided to call because it takes them at least 2 days for each response. I was on hold for over 3.5 hours (have screenshot to prove). They assured they would call back and never did. I did end up returning but by time I realized they weren’t going to honor their word, it was off sale at Midway, so they ended up costing me $300 and my card still hasn’t been credited for return. The frustrating part is they blamed me for mistake all the way to end. I have emails and photos to prove everything.

I ordered some Larue index clips and a monocular nearly a month ago. After that I also ordered MRO flip cap and bore sight. They only sent half the order only the flip cap, reached out to them expressing my concern and was told the monocular was out of stock and that I would have to pay shipping on the index clips. They should have sent them with my other order instead insisting I pay shipping. I still haven’t gotten the bore sight, slowest shipping i have ever seen.

Updated on 08/31/2025: After six days, the first package that was shipped began to move within the postal system. I'm still not happy with the service I've received, but at least I know they actually did ship the item.

I placed a poor review on the Optics Planet website. I received a response that this review was not accepted by them. I’ve never had a poor review simply rejected because they didn’t like it. Looking outside their website the reviews were horrible…yet on their website it’s only top ratings. I call that false advertising. Soooo…I’ll say it here. They are slowwww to deliver products.

Don't use, they may not ship to the address you put in your account and instead ship whenever they feel like and blame you for their glitchy system. I have used optics planet over 10 times. My last purchase was shipped to an address from 7 years ago even though they had my current address listed as my default address.

I recently purchased an item that was defective (no fault of Optics Planet). I was about to call customer service when the phone rang, and it was Paul with Optics Planet checking to see if I was satisfied with the order. I explained the situation and he apologized (again, no fault of Optics Planet) and he immediately sent a pre paid return address label and personally retrieved a replacement item for immediate shipment. I can't recall having ever been so impressed with customer service before. If this type of service is standard with Optics Planet, I'm a forever customer!

I tried to reach out on 7/12/25 about issues on my order, but I haven’t gotten a response back yet. Again on 7/23/25 with the same result. I even tried to leave a review on the item, but Optics Planet doesn't want any bad feedback on the items about the service. Which to be fair I can see, but when it says to contact us about those issues and no one gets back to you. What else are you supposed to do?