OpticsPlanet.com Reviews

This company has to be amongst one of the worst online retailers. Inventory shows in stock but is not, when I called them they promised item was located and shipped, another lie. 16 days to receive an order which I eventually got from Amazon in 3 days! They had it $10.00 cheaper with a coupon, not worth it. Horrible dishonest people. When I tried leaving a review on the website, it was decline because it did not meet their guidelines since I was leaving the same review as here. Hilarious!

I purchased a new set of OTTO Noise Barrier plugs. They’re listed as non‑returnable, which I was fine with since I already own a pair and wasn’t planning to return them anyway. After receiving them, OTTO confirmed they were manufactured five years ago. That's why they don't hold a charge. Your OpticsPlanet.com Order #**. Reference #**.

Optics Planet website gave inaccurate information on Tippmann upper saying it will function on any lower just like a center fire. Ordered, received and found it does not. Sent back for refund. Deducted $52.49 out of my refund for restocking fee. Do not recommend this company. You will be out money for their mistakes. I will no longer be doing business with them.

I purchased a Surefire War Comp muzzle break. The product was clearly marked "in stock" at time of purchase. I've never been notified that it was back ordered or unavailable. They took my payment right away, and then nothing. Emails are generic and give no information or updates. No one answers the phone when I've called. No one calls me back when I request a call back through their hold music prompts. I would say this company is a complete scam, but some other people seem to not have any issues. Not sure why my order has been such a disaster, but I will never order anything from them again, so I won't need to worry about this happening.

I ordered merchandise a few months ago. I was told my order could not be filled (after it went through). I opted for backorder. Optics Planet keeps pushing back my fulfillment date as the price of the merchandise has increased considerably. Very obvious ploy to get me to cancel my order. Bad business. I won’t shop with them anymore.

Gladly took my money, when wrong item was shipped, can’t get hold of anyone on the phone3 times on hold for 50 min to 1 he 10 minutes, very ANNOYING on hold music, continues to get louder and than gets quieter. And then, they only offer three return options, prepaid return label, and subtract 7.99 from your refund, ship it back at my cost, VERY bad customer service, this business sucks.

Bought an inoperable device and optics planet and Laserlyte (device manufacturer) refuse to do anything about it. I got in direct contact with the company and this matter has been dragging on for almost a year.

Absolutely the worst experience I've ever had. Bought a wrench and they used a 3 year old address and shipped it and told me it's my fault? My address was updated on their website. Took 2 hours on hold to tell me nothing they can do? Please don't waste your time and money dealing with this dishonest company. Too many good companies out there to deal with this company. So yeah I'll pay more instead of dealing with them again. It's a shame I had to give them 1 star, it should be negative 5 🌟.

I have ordered multiple times from Optics Planet sadly and now I’m just done. They list products in stock that are not available then say on back order after ordering. Then when it does ship if it comes from Aurora IL then it’s usually delayed or damaged by the time you get it.

OpticsPlanet.com is a con job. It's a scam. Stay away from!!! I've never, ever ordered anything from them, but they still tried charging my bank account. How they even received, or knew my info is beyond me. Please, stay away from their website! Scam artist!