OpticsPlanet.com Reviews

I was shipped the wrong part from OpticsPlanet, verified my order, and verified they shipped the wrong part. I attempted to return the product via their website, but was given an error code. I have since emailed them which has consisted of 20+ emails (didn’t count how many emails) of them saying “we’re sorry for your trouble” type emails, but their emails have no substance and have not to rectified the issue at hand. Furthermore, their emails were also redirecting me back to their online return process, which is not working. Is their customer service even reading the emails? Or is it being run by ChatGPT? I will use a different service from now on.

During a recent build, I purchased quite a bit from OP but will no longer do so due to their ridiculous "free shipping" which has turned out to be horrible. If you order mid-afternoon on Friday your order will not ship until Tuesday at the earliest and will, apparently, be shipped via horse and buggy. Their free shipping sounds appealing but do not select it if you can avoid it. I am currently waiting on an order I placed on a Friday and eight days later my parts have not moved from the DHL shipping hub in IL. They have so much potential to beat out other online retailers (MidwayUSA) but cannot figure out the shipping end. Based on this OP has lost another customer even though their prices are generally better but shipping is extremely frustrating.

On July 6, 2023 I order a rings for a scope from Optics Planet. Couple of days later I received a notification from Optics Planet stating that product was delivered. I went downstairs and did not find anything by my door. I immediately checked my cameras and found out that no postal worker showed up. I called customer service of Optics Planet explained what happened and I was told I should wait couple more days before claiming. I waited and that’s where my nightmare began. I filled a claim form “affidavit”, insurance u-pick claim form. After two months of waiting I was told by Optics Planet that nothing can be done because they got notified that product was delivered. I lost my money and never got a product. Luckily I spent less than 100 dollars, what if it was more than 1000. I would not recommend this company to no one.

I could write a long detailed explanation concerning my last order on 2 Jun 2023 where both items were supposed to be in stock but were not and after the order, the status became back ordered and the date changed every day further into the further! In July they sent a status email with no status but saying they hadn’t heard from me! Order if you like and post 5 star ratings but you may find your once popular online store has changed for the worst!

I ordered a product that to this day says “ships within 1-2 business days” and paid extra for expedited shipping. A USPS shipping label was promptly printed but after 10 business days no update. I checked the actual USPS site and there’s no notification other than a label was printed but USPS is still awaiting the package. When I brought this up to OpticsPlanet they blamed the local post office for not scanning it. So I’m supposed to believe the local post office is just sitting on my purchase?

I searched for a holster that fists my weapon, Optics Planet put out a product without the full specification of what caliber the holster would fit. I needed it for a 9mm, it fits a 40 or 45. I tried to get a refund because of their mistake. I was told the product is not eligible for refund only store credit. Optics Planet does not have the holster I'm looking for and it isn't my fault they sold something without fully disclosing the product specs. I can't get a refund to go and buy what I'm actually looking for elsewhere. I think this is definitely BAD BUSINESS PRACTICES!!!

This was the third time I ordered from them for something in stock, on to be told later they can't fulfill the order without a long wait. This time there were several vendors with the same item for a very close price, but OpticsPlanet was a dollar or two less so I decided to give them one more try to see if they could get my order right this time. Well, that was a mistake. A couple of days later I got the usual fulfillment excuse in my email, after everyone else's sales prices had expired. I ended up paying an extra $30 thanks to OpticsPlanet, and that was the last straw. I'll never buy anything from them again and I'm pretty sure they are just a reseller since most all of the complaints against them are very similar to mine.

I can't figure out what has happened with shipping. What a mess. They use DHL, who sits on it, then eventually passes it off the Postal Service, so the process takes twice as long as it should. Very cumbersome and inefficient. I like Optics Planet, but hate the fulfillment and shipping portion. It's just not good.

If I could give a zero star to these losers I would. All they do is print a label and never ship. Then they claim it is shipped. Product is out of stock as the shipping label is from another state. Filed a cc claim to get my money back. I would consider this ‘company’ scammers. Ever wonder why reputable companies like Leica, Swar no longer allow them to carry their products? They are total trash. Criminal. And I have the emails/tracking to prove everything.