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OpticsPlanet is an online solution for shoppers in the market for outdoor and tactical gear. The company offers free shipping on orders of more than $49 to anywhere in the contiguous United States. OpticsPlanet’s collection is selected and organized by its employees and features customized hunting and tactical products.
Pros & Cons
- Free shipping and returns
- Rewards program
- Military and health worker discounts
- Doesn’t ship to all states
- Some items restricted by law
OpticsPlanet offers a comprehensive selection of outdoor and tactical gear for professionals and hobbyists. It provides free shipping within the contiguous U.S. for orders over $49.
… I have had only excellent experiences with this company multiple times. Ordering was easy. Everything arrived exactly what I expected. In the event that there was a back order t...Read full review
… can't say I've ever had a bad experience with OpticsPlanet and I've been buying from them for years. It's been stress free for me… I also emailed tech questions and always hear ...Read full review
What is OpticsPlanet?
OpticsPlanet is an online merchant specializing in outdoor, tactical, hunting and shooting accessories. The company sells more than 400,000 staff-selected products by popular brands like Bushnell, Streamlight, Trijicon, Barska and Celestron. Its OPMOD series includes customized hunting and tactical gear specifically designed to meet the needs of hunters and marksmen.
OpticsPlanet sells gear in 581 categories, including sport optics, outdoor and survival, apparel and footwear, eyewear, military and tactical, and sports and hobbies. It offers a large selection of law enforcement equipment, including professional-grade police, fire and EMS gear. The site also features scientific and lab supplies and a wide array of cameras and photography tools. Check out its gift guides for suggestions from product experts on staff.
How to shop for OpticsPlanet products
Customers can shop the OpticsPlanet website by brand, item, price, rating, color, fabric/material, gun type (for accessories) and deals. Sign up for an account to earn rewards. OpticsPlanet offers more than 250,000 items eligible for free shipping and returns to the 48 contiguous U.S. states and military APO/FPO/DPO addresses. Some items include free two-day shipping.
All doctors, nurses, technicians, medical researchers, EMTs, firefighters, law enforcement, active-duty military and veterans are eligible for discounts — call the exclusive hotline number listed on the website to apply your discount.
The site has a deals category that lists all current promotions and coupons, and prices vary greatly to help shoppers find gear that fits their budget. For example, its prices on binoculars range from $50 to $5,000.
It’s free to sign up for OpticsPlanet Bucks to earn and redeem rewards for your purchases. Shipping is free on orders over $49 (most items are eligible). All returns are free.
Where is OpticsPlanet located?
OpticsPlanet is an online retailer located just outside of Chicago, Illinois.
Where does OpticsPlanet ship from?
The OpticsPlanet distribution center is in Illinois. Most items are shipped from the Illinois warehouse.
What are OpticsPlanet Bucks?
OpticsPlanets Bucks are rewards redeemable toward purchases. You can register for a free account to earn them as you shop.
Does OpticsPlanet ship to California?
OpticsPlanet ships most items to California, excluding ammunition.
Is OpticsPlanet legit?
Yes. If you’re a hobbyist or a professional looking for tactical gear, you’ll find a huge selection of brands and products at OpticsPlanet. Most items are in stock and ready to ship from the Illinois-based warehouse. On-staff experts offer knowledge and advice to assist you, and free returns help you shop without worry. Be aware that some items are restricted to authorized users only, and the company sometimes requires documentation for a purchase.
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Reviewed Oct. 19, 2023
PIC shows three beds - a bunk and a single but only 1 cot is shipped. Company denied any wrongdoing saying it was the manufacturers problem including adding products in the PIC to entice buyers, refused the honor purchase, very argumentative and ugly people to deal with.
We are deeply sorry for the negative customer experience that you have had with us, as that is certainly never our intention. While we regret that this order did not work out for you as expected, we do show that a full refund was issued after you returned this item to us. We, again, appreciate your feedback and hope that you decide to give us another chance in the future. Thank you.
Reviewed Sept. 18, 2023
I was shipped the wrong part from OpticsPlanet, verified my order, and verified they shipped the wrong part. I attempted to return the product via their website, but was given an error code. I have since emailed them which has consisted of 20+ emails (didn’t count how many emails) of them saying “we’re sorry for your trouble” type emails, but their emails have no substance and have not to rectified the issue at hand. Furthermore, their emails were also redirecting me back to their online return process, which is not working. Is their customer service even reading the emails? Or is it being run by ChatGPT? I will use a different service from now on.
We apologize for any issues you've experienced. We have completed the RMA Request Form for you and sent you a pre-paid UPS label for your return. If you need to reach us, please call 847-513-6201 (or toll-free at 800-504-5897) weekdays between 9:00am - 7:00pm CDT. You may also email or Live Chat with us (https://www.opticsplanet.com/help-center/). Our hours of operation for Live Chat and email matches our phone hours, but also include Saturdays and Sundays between 9:00am - 5:00pm CDT. Thank you.
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Reviewed Sept. 12, 2023
During a recent build, I purchased quite a bit from OP but will no longer do so due to their ridiculous "free shipping" which has turned out to be horrible. If you order mid-afternoon on Friday your order will not ship until Tuesday at the earliest and will, apparently, be shipped via horse and buggy. Their free shipping sounds appealing but do not select it if you can avoid it. I am currently waiting on an order I placed on a Friday and eight days later my parts have not moved from the DHL shipping hub in IL. They have so much potential to beat out other online retailers (MidwayUSA) but cannot figure out the shipping end. Based on this OP has lost another customer even though their prices are generally better but shipping is extremely frustrating.
We want to investigate any possible carrier delays you may be experiencing but do not have enough information to locate an order. To discuss further, please call us at 847-513-6201 (toll-free at 800-504-5897) on weekdays between 9:00am - 7:00pm CDT. You can also reach us via email or Live Chat on our website (https://www.opticsplanet.com/help-center/). Our hours of operation for Live Chat and email matches our phone hours above, but also include Saturdays and Sundays between 9:00am - 5:00pm CDT.
Reviewed Aug. 23, 2023
On July 6, 2023 I order a rings for a scope from Optics Planet. Couple of days later I received a notification from Optics Planet stating that product was delivered. I went downstairs and did not find anything by my door. I immediately checked my cameras and found out that no postal worker showed up. I called customer service of Optics Planet explained what happened and I was told I should wait couple more days before claiming. I waited and that’s where my nightmare began. I filled a claim form “affidavit”, insurance u-pick claim form. After two months of waiting I was told by Optics Planet that nothing can be done because they got notified that product was delivered. I lost my money and never got a product. Luckily I spent less than 100 dollars, what if it was more than 1000. I would not recommend this company to no one.
We sincerely apologize for the unpleasant customer experience, as that was never our intention. After you notified us that you did not receive your order, we filed a lost package claim with the carrier. Our claim was denied due to the carrier reporting a successful delivery to the correct address. A member of our Customer Care team tried to offer a resolution over the phone, but the call was disconnected. An email follow-up was sent shortly after. Please contact us to discuss further. Thank you!
Reviewed Aug. 9, 2023
I could write a long detailed explanation concerning my last order on 2 Jun 2023 where both items were supposed to be in stock but were not and after the order, the status became back ordered and the date changed every day further into the further! In July they sent a status email with no status but saying they hadn’t heard from me! Order if you like and post 5 star ratings but you may find your once popular online store has changed for the worst!
We regret to hear of your negative shopping experience, as that is certainly never our intention. When we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date, but unfortunately, those estimates do not guarantee the item will arrive in the timeframe provided due to factors that are outside our control. We sincerely apologize for any inconvenience caused and hope that you decide to give us another chance.
Reviewed Aug. 8, 2023
I ordered a product that to this day says “ships within 1-2 business days” and paid extra for expedited shipping. A USPS shipping label was promptly printed but after 10 business days no update. I checked the actual USPS site and there’s no notification other than a label was printed but USPS is still awaiting the package. When I brought this up to OpticsPlanet they blamed the local post office for not scanning it. So I’m supposed to believe the local post office is just sitting on my purchase?
I’m a postal employee so naturally I contacted that office only to find they have not received the item at all and not only that, but they encounter this issue with Opticsplanet regularly. They print a label, sit on it in their shipping department and if you ask about it OpticsPlanet will lie and blame the post office. Which in itself makes no sense because if that specific office has such a consistent issue OpticsPlanet should use a different shipper. When I asked for a refund OpticsPlanet tells me I have to wait 15 business from the date of purchase. So they give themselves 15 days from the date they print a label to actually send what is ordered. Infuriatingly dishonest.
We are very sorry for any misunderstanding. On countless occasions, we have witnessed the carrier's tracking website provide no new information for several consecutive days, only to suddenly resume with updates prior to delivery. Although not ideal, the package is typically still on its way even when the tracker stalls. For this reason, we must allow 15 consecutive business days with no movement to pass before filing a Lost Package Claim. We hope this has cleared up any confusion. Thank you.
Reviewed July 20, 2023
I searched for a holster that fists my weapon, Optics Planet put out a product without the full specification of what caliber the holster would fit. I needed it for a 9mm, it fits a 40 or 45. I tried to get a refund because of their mistake. I was told the product is not eligible for refund only store credit. Optics Planet does not have the holster I'm looking for and it isn't my fault they sold something without fully disclosing the product specs. I can't get a refund to go and buy what I'm actually looking for elsewhere. I think this is definitely BAD BUSINESS PRACTICES!!!
We apologize for the inconvenience. We want to investigate this for you but need more details to locate an order. You may call our Customer Care team at 847-513-6201 (toll-free at 800-504-5897) weekdays from 9:00am-7:00pm CST. We can also be reached via Live Chat or email (contact information can be found at https://www.opticsplanet.com/help-center/). Our hours of operation for Live Chat and email matches our phone hours, but also include Saturdays and Sundays from 9:00am-5:00pm CST. Thank you.
Reviewed July 6, 2023
This was the third time I ordered from them for something in stock, on to be told later they can't fulfill the order without a long wait. This time there were several vendors with the same item for a very close price, but OpticsPlanet was a dollar or two less so I decided to give them one more try to see if they could get my order right this time. Well, that was a mistake. A couple of days later I got the usual fulfillment excuse in my email, after everyone else's sales prices had expired. I ended up paying an extra $30 thanks to OpticsPlanet, and that was the last straw. I'll never buy anything from them again and I'm pretty sure they are just a reseller since most all of the complaints against them are very similar to mine.
If you have any doubts, just look at all of the complaints against them and you'll see that they have a history of not fulfilling orders until weeks later, if at all. This has caused the BBB to issue an alert for this business: "Pattern of Complaint: BBB files indicate that this business has a pattern of complaints concerning delivery issues, product issues, and refund/exchange issues. On 2/4/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 6/9/2021, BBB has not received a plan of action to alleviate the pattern of complaints". Need I say more?
We sincerely apologize for the negative customer experience that you have had with us, as that is certainly never our intention. We want to investigate the issues you have been having, but unfortunately, are unable to locate an order in our system without additional details (such as an order number). Please feel free to contact our Customer Care team or provide further information here so we can look into this for you. We, again, are truly sorry and hope you decide to give us another chance.
Reviewed July 6, 2023
I can't figure out what has happened with shipping. What a mess. They use DHL, who sits on it, then eventually passes it off the Postal Service, so the process takes twice as long as it should. Very cumbersome and inefficient. I like Optics Planet, but hate the fulfillment and shipping portion. It's just not good.
Greetings Luke! Thank you for leaving us a review. Please note that with Value Shipping, our advertised time in transit is 5-14 business days. If timing is critical, we do offer One-Day, Two-Day, and Expedited (guaranteed within 3 business days) Shipping options. To view our shipping policy, please visit https://www.opticsplanet.com/free-shipping.html. If you would like to discuss any specific order(s), please contact our Customer Care team for further assistance. Thank you again!
Reviewed June 8, 2023
If I could give a zero star to these losers I would. All they do is print a label and never ship. Then they claim it is shipped. Product is out of stock as the shipping label is from another state. Filed a cc claim to get my money back. I would consider this ‘company’ scammers. Ever wonder why reputable companies like Leica, Swar no longer allow them to carry their products? They are total trash. Criminal. And I have the emails/tracking to prove everything.
We are sorry for any misunderstanding. Item availability is on the product page of our website near the Add To Cart button. If out of stock or shipping from a sister warehouse, we'll show an estimated timeframe for shipping. Additionally, carriers occasionally fail to scan packages upon pick-up from our facility, resulting in a lack of tracking updates. We understand the frustration this causes, but it is unfortunately beyond our control. Please contact us with any further questions or concerns.
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