OpticsPlanet.com

If you love disrespect and aggravation Optics Planet is for you. It is May 10, 2023 and I just received email that the product I ordered on FEBRUARY 12, 2023 may be on the way. I ordered fiber optic sights for my handgun on February 12, 2023. Seven hours later I received an email from Optics planet that the front sight I had ordered was not in stock. To be clear the same day as the order I called Optics Planet and asked to just cancel the order. I wanted the set now. Optics Planet said NO. That the front sight was ordered and they would be sending it to me when it came. I tried to explain that no one else did business like that. The response from Optics Planet was basically…tough. We are not cancelling the order. You will get it when you get it.

I ordered a product and company charged my credit card. It was NOT a hold on credit card. It was a charge. Product was on back order for a long time. I cancelled the order and company will not refund the charge. My credit card Clearly shows it is a charge and clearly shows no refund. OpticsPlanet is running a big scan and it can be proven with 1. Credit card charges 2. Proof of not shipment 3. Proof of no refund to Credit card.

I tried to order an accessory item for a CMMG bolt. They would not sell me the item unless I answered these questions.

I ordered a mount for a sight and ended up getting a tool kit instead. I contacted customer support and never go a response but now I get text messages and emails more now than ever before but no resolution to my issue. This company is a joke and their rating show it. Buy from Amazon and never Optics Planet unless you like being suckered into losing money.

I placed an order for a Burris Red Dot on Tuesday, with paying for a 2-day shipping upcharge as I needed the scope for a hunting trip. Needed scope NLT Saturday-preferred Friday so I could sight in the gun with the new red dot. Order No **. I called customer service on Wednesday and Thursday and was assured I’d receive it Friday. Second call was Thursday afternoon and was told it would definitely ship Thursday night. Both times the person told me my order was on the Hot List for shipment. Friday morning at 9:00 am I receive an email stating “Sorry. We’re a Little Behind." I call Friday morning and ask for a supervisor. None available. I’m told one will call within the hour. One hour passes so I call again. While I’m on the phone, the supervisor calls. I’m told, yes they are behind, yes, I see the notes to get it out. No, not yet shipped. I ask to send it out Friday and change shipping to overnight. I’m told that is not possible, I ask: go to the warehouse, pick the item and ship it out overnight. Response is No.

I purchased an item 6 or so months ago. Ever since I have been getting marketing emails and texts from them every freaking day! I’ve replied “stop” dozens of times but they continue. I’ve blocked the number of every text message they’ve sent, they just change the number! I’ve called their customer service several times and they promised me they would remove my information from their system. I still get emails and texts every day! While I’m driving, while I’m sleeping, while I’m in business meetings, while I’m having dinner and so on and so on and so on!

I have tried to give Optics Planet a fair shake. Starting with the shipping. Shipping from Optics Planet is super slow even for free shipping. Orders that are marked in stock are often delayed for being out of stock. If the item happens to be in stock for real, it is several days before it is marked as shipped. It is then marked as shipped but takes several more days before their carrier marks it has received instead of just a label printed. The carrier (DHL) is then super slow and often takes more than a week before they hand the item off to USPS which is another story.

Purchased a product on the economy delivery. Wow was that a mistake. They sent it to DHL Dumbest humans Living. They transported it to ST. Louis and that's where it's camping out for four days. Don't get much from tracking because that's horse and buggy. OP takes no responsibility of this shady delivery service. They know about it. Still use. Never again will I buy from OP.

I have ordered two items from Optics Planet, and both were disasters. They delay my orders and then require I telephone them to confirm payment on credit cards. Regardless of how many times I have ordered with the same card, they do not ship or notify me rapidly. Of course, these messages come much later, and I am left sitting and wondering where my order is. They, also charge my card, claim they have shipped the product, then I get a message much later that the product that I wanted is out of stock and no date is known for its availability. DO NOT DO BUSINESS WITH THESE PEOPLE! If you do, you will be sorely disappointed and angry. All of the hundreds of people who have left these reviews are not doing this out of satisfaction with this company.

I ordered and paid for a die set online. I received something entirely different. I spoke to customer service who apologized and admitted that they screwed up with the part number on their website, and for the inconvenience, they would pay for return shipping on the incorrect part and ship me the one I thought I was getting at no additional charge. All they did was credit the original incorrect order and wanted me to order the die set again so they could charge me again for the part and shipping which was a shitty thing to do. I will never do business with them again and I would recommend nobody else does either.