NFL Shop Reviews

I began my Christmas shopping early this year, in October. I purchased some items from NFLshop.com, received them, and kept them until Christmas. After Christmas, my husband tried on his gifts. One item, a sweatshirt was too small. A few days later I found the only invoice information I had. It had NO Purchase Date on it, so I thought I was within the 60 day return time frame they give. (I thought I had purchased it around Halloween.) We sent the item back, and I received an email back over a week later stating that my return had been donated to charity!

I'm very disappointed in this company. I had ordered a red Tom Brady jersey with the Superbowl patch on it. The jersey had thread all over the place and it didn't have the patch on it. I wrote them to return it because it was incomplete, and they told me I had to pay to ship it back. I will never order from this site again nor would I recommend it to anyone.

I ordered a Dallas jersey of Damien Wilson #57. They sent me a jersey with the number 44 with Wilson on the back which in fact is Clutts not Wilson. Their website advertises both players with the same number 44. The sad part, they argued that it is correct when it is not. They will not fix it and I am stuck with an incorrect jersey.

Ordered steeler hoodie as Xmas present on Thanksgiving Black Friday deal. When opened on Xmas morning it was revealed that the emblem had the packing slip ink including barcode all over it. It would not come off. I contacted customer service for a replacement on 12/29 and told that because it was over 30 days since shipped they cannot replace. I would agree if not a Christmas present that this would have been discovered sooner. Very unhappy with customer service and their response. I will not do business with them ever again. No attempt to make anything right when they caused the damage.

I purchased a number of items on the NFL Shop. I ordered a hoodie with the AZ Cardinals team logo & it had a damaged zipper. Otherwise, I liked the hoodie so I returned it & ordered a new one. The new one came & it has the same, identical zipper problem but they won't return my money on either hoodie now. They say they don't return damaged items (as if I damaged it, putting it on the first time) or customized items (having a team logo on an item makes it customized???). Who knew? Buyer beware!!! These guys are sleaze balls! I also ordered a jacket that was too big so I ordered a smaller one but didn't like the way it fit even in the correct size item & tried to return it but guess what? It had AZ Cardinals on it, so it was also considered a "customized" item. If you buy anything from these guys, & you don't like it, the only way to deal with them is through your credit card company. Just refute the charges. That's what I had to resort to.

I ordered a customized New England Patriots sweatshirt on 11/26/15. I wanted Butler on the back with his number 21. I received the package on 12/13/15 to find the decal on the front off centered. The biggest problem was that they put Butler on the back as requested but put the number 12 underneath!

A relative sent my son a Seahawks bed set. One of the two embroidered pillowcases had the image and lettering backwards. Clearly they don't inspect items before shipping. I took a picture of the pillow case, uploaded it and sent with a Request that they just send me a new pillow case. Was trying to avoid having my relative have to return it. Customer service said sorry, I would have to return the ENTIRE set (full-size comforter and pillow cases) and then they would send me new. By the way, to return items you have to print a mailing label (don't own a printer). Otherwise pay for shipping and supposedly be reimbursed later. Seriously dissatisfied.

I ordered my husband a Miami Dolphins hoodie and t-shirt on December 22nd very early AM. The website clearly offered “if your package did not arrived on time it would be free.” I used the 2 day shipping that was require at $15.95. 2 days turned into 4 days. Receiving my items on December 26th. Obviously not in time for Christmas. I called customer service and was told "there was nothing they could do for me!" The female said "The promotion ended on December 20th. To receive your order free if it was not on time." Funny it should not be plastered very large at the top of the website page then! I was upset and explained that I would have not ordered knowing it would be 2 days late. She then changed her mind and asked if I wanted refunded for my shipping? Good Lord! So she lied to me saying "she would not be able to do anything for me." VERY upset! Won't be using nflshop.com again. Very sad situation.

Placed an order from NFL shop on 12/22/2015 (before 3 pm EST) and chose 2 DAY free shipping with a guaranteed delivery on 12/24/2015. When I received the tracking information it said that package will be delivered on 12/28/2015 w/c is not a 2 day shipping. Called NFL and I was told that Lasership (shipping company) and NFL has an agreement that package should be delivered as promised!!! Also, customer representative of NFL are not very helpful/reliable in terms of giving you accuracy on your order. Lasership sucks. This happened to us twice already. This company is not reliable at all!!! NFL should stop using this shipping company. Also, customer representative of NFL are not very helpful in terms of giving you accuracy on your order.

I should've read the review before placing an order. Of course, it's Christmas Day now and I don't have what I ordered as a gift for someone. 3-day shipping? Was supposed to be delivered yesterday. Yesterday, I awoke to Fedex changing my delivery date to 12/29. I called NFLShop. They told me to disregard the "new" estimated delivery date because the package is guaranteed to be delivered 12/24. I don't get it. It's 12/25. Where's the guarantee? Does NFLShop and FedEx have a different definition of 3-day shipping that we aren't aware of? They should share if they do because this is absolutely ridiculous! I've never dealt with anything like this before. I will never order from here again.

Previously ordered shirts from them and they fit fine. Ordered 2 new ones a few weeks ago of the exact same size, but they fit tight and one of the logo's is off center and coming off already. Customer service tells me they'll send out the same size again, but won't increase the size which makes the switch pointless, because it doesn't fit as is. Whoever is directing their customer service has a lot to learn, because their employees come across as rude with no desire to actually help their customers. Steer clear of these swindlers!

I ordered a Jersey. The only reason I ordered from them is that they gave a discount for military. I went through their ID.me process. The discount was on the page. But after I pushed submit, It showed the confirmation as NO discount. I am deployed. I emailed them and told them what happened. This is the reply. "ID.me is a service that we participate in, however, we are unable to assist with any technical issues that you may experience trying to use the ID.me service. For assistance with ID.me issues, please contact ID.me directly. For your convenience, we have provided their contact information below." The discount was on there ID.me was correct. It was the NFLShop that removed it. So I will be sending it back. Liars!!!

This is my 2nd time ordering from NFLShop.com. It will definitely be my last one with them. For paying retail price and horrible services, I will take my business somewhere else that is appreciated. I am very unsatisfied with their shipping. It shouldnt have taken more than 2 weeks for someone to receive a package ship within the US. This is unacceptable. As of today, I still havent received my package I ordered on 12/09. It took almost a week for FedEx system to show my package was to be delivered by the end of 12/18 and changed to delivered by the end of 12/23. Today is 12/23 and my package isnt out for delivery yet by USPS. NFLShop.com can blame FedEx for the delay, and FedEx can blame USPS, but its complete NFLShop.com for using the cheapest shipping FedEx offer.

Paid for 3 day shipping. But as you can see they waited 3 day before they even shipped it. They say it shipped on the 12/14/2015 but if you look at FedEx it didn't ship until 12/16/2015. When I contacted FedEx they told me they DID NOT USE 3 DAY SHIPPING but they used the cheapest shipping available and that it would be handed over to the United States Postal Service for delivery. As of 12/21/2015 the package is scheduled for a 12/23/2015 end of day delivery. This delivery date has changed 3 times since I have been tracking my order. They charged me for but NEVER used 3 day shipping.

Terrible nasty customer service. Do not pay for expedited shipping. They do refund the charge once you get through but are nasty and have a "tough luck" attitude. Customer service person actually insisted order shipped a day later than it did. I had email and delivery company tracking/delivery email in front of me with delivery date which was 6 days since ordered - great 2 day delivery guys. Still awaiting my order, child will not get his gift for his birthday. Thanks NFL.com. Never again order from you. Ordered many things online and you truly had the worse all around service etc.

Buyer beware: I ordered 2 $25 gift certificates the last week of November 2015. Days later they shipped via FedEx SmartPost. I tracked them up to Dec. 10 then tracking stopped. FedEx says they handed the package over to USPS and that the tracking # is the same if you add a 92 in front of it. But this tracking # is not in the USPS tracking system so they won't help me. I contacted NFL Shop's customer service via their online form but receive back only a generic email about how to track an order. I lost out on $50 and have no gift for my nephew. If they had real customer service they would cancel the money on the card number and ship out new cards but they don't back up their products and have no customer service people to call or read emails. 25 days after ordering I still don't have the cards as of Dec. 17th. I have no way to communicate with them except via a credit card dispute.

On 12/07, I placed an order at NFLShop.com for a team shirt. I needed the item in 6 days, so I paid extra for 3-day shipping. It has now been 8 days since I placed the order. The shirt has not arrived. What's worse, FedEx, after initially stating a delivery date of 12/14 on their tracking website (7 days for 3-day shipping?), now will not even state a delivery date. I contacted NFLShop.com's customer support about this. While they "graciously" refunded the charge for the 3-day shipping, they were otherwise of no help in telling me when I can expect to receive the package. What is doubly galling about this is that this purchase was a gift for a child at an orphanage, and the specified turn-in date for the gifts has come and gone.

I started my first time dealing w/ NFLShop.com when I was notified that I won a 50.00 gift card through Shop Rite Supermarket / CBS NFL football league fantasy football challenge. When I placed my order online on the NFL.com website it would not take off the discount. I spoke to a live person, gave the cert # and was told to finish processing the order and he would manually take the 50.00 off. I wanted a confirmation by email that it was done. Never got the confirmation. I got my order. Called NFL.com the beginning of Nov was told they will sub to supervisor for credit. Called 11/30/15 Mike said will give to Super and would email me within 3 days. Nothing again.

Their policy is no refunds for the wrong size shipped. So good luck with that one. Read the fine print I guess. Quality is real poor and I couldn't get my head through the collar hole because it is not a flexible material. They say "Sorry no refunds for the wrong size or doesn't fit right". I'm not 100 percent satisfied but still no returns for wrong size. Why even bother shipping anything if it's not the right size and doesn't fit. I should have just ordered a lawn ornament.

After taking TWO WEEKS to get a SHELF item jersey, I open the bag to find what is SUPPOSED to be a GAME jersey is actually a piece of CRAP!!! This one is NOTHING like the game jerseys I have & looks like it was made in some sweatshop by kids in India! Don't buy from them, they are LIARS & crooks!! Now I have to pay to ship it back to them to get MY money back for THEIR crap!

Beware of this supposed official NFL shop site http://www.nflshop.com/. I ordered a jersey from them mid September. As of the end of November the number on the jersey started to peel off. They have responded to my concern stating because it has been over 30 days they can not refund or replace my item. This is unacceptable. A product should not fall apart less than 3 months after purchase. My husband and I have 5 jerseys, from other sites, plus this one. We have NEVER had this happen. Very poor quality from the company.

I placed two orders for customized NFL Cardinals customized jerseys with NFLshop.com. On 11/26/2015, I was sent an email the following day on 11/27/2015, stating that my order was cancelled and my money would refund back to my card. The email stated information could be verified. Being that it was after hours I called the next morning 11/28/2015 and the representative stated she did not know why my order was cancelled and that someone should have called me concerning this matter. She did verify that she did not see any calls made to me concerning my order and that I would have to replace my order she did offer an additional $10 off and to pay for shipping due to the inconvenience.

This was the first time I ordered from the NFL site. On 11/20/15, I ordered a create your own long sleeve shirt with logos that I had to choose from on the site. I did choose some of the options that they offered. I also ordered more merchandise. I paid for the complete order and today 11/24/15, I wake up to an email that the custom shirt I ordered has been canceled. I called NFL and spoke to a supervisor. She tells me it is due to the manufacturer is out of stock on some of the logos! REALLY!!?? First question that came to my mind was... What in the heck are you people going to do for orders on Black Friday and Cyber Monday, because you know we are close!!! This is a horrible experience and NOT professional or logically thought from NFL Shop!

I ordered merchandise from NFLshop.com in the amount of $205 on 10/19. According to the tracking #, I was supposed to receive it on 10/22. However it could not be delivered b/c no one was home but my front door is always unlocked and they could've left it in the corridor like Amazon, Groupon, UPS, FedEx etc. does. Anyway I thought that delivery will be attempted again but it wasn't and no update in shipping tracking system so I contacted LaserShip on 10/26 and the woman stated she doesn't know what happened to the merchandise and will place it under 24-hour investigation so that they can locate the package.

I recently ordered a custom raider jersey. They had a sale going on and at the top of their page website said "Enter promo code CATCH15." It takes -30. Well I put in that code and now NFL Shop is telling me I never put in the code. I put in a whole different one which it isn't true. Instead of helping me and fixing my problem they just tell me I'll get free shipping. So instead of getting -30 off I got -5.99 off. Never again will I purchase from them again. It's a ripoff and a lie!!!

I ordered an Arron Donald Jersey on September 27th thinking "Hey I got plenty of time before I go to the ball game on Nov 1st." 3 weeks went by, got nothing. Never even got a confirmation email. I sent an email wondering what was going on. They finally sent me an email tracker but when I put it in says "Not found." So I emailed back and told them. They said that they would look into it and get back to me. Never heard anything back. I even asked for my money back. Nothing was sent back. I'm beyond pissed about this BC. Now it's Nov 17th, I have no Jersey and they never gave my money back!!! Do not recommend at all!!!

I recently ordered a long sleeve Indianapolis Colts t-shirt for my boyfriend as a surprise gift. I also ordered myself a Pittsburgh Steelers women t-shirt. To say the least, I was extremely disappointed with what I received. The Colts t-shirt had loose strings all over it, where if you were to pull them, the shirt would unravel. Not acceptable for a $44 shirt! The Steelers shirt that I received looked as if it was used. The black was severely faded and the overall quality of the shirt was very poor and looked nothing like what was advertised. Given that I spent $84 on two shirts, you would think that they would be good quality or at least decent quality, but that was absolutely not the case. I am returning both of these items for a refund and to add insult to injury, I have to wait up to 20 days for the refund! Absolutely ridiculous. Will not be buying from the nflshop again. Heed the warning!

This past Sunday, October 25, 2015, in the morning, NFL.com was running an offer via VISA Checkout. That is, if you signed up for VISA Checkout, you'd get $25.00 off your order and free shipping. Well, I signed up for it giving VISA my email etc., but never received the necessary code to get my discount on my order. I later emailed support@mail.checkout.visa.com and received a message stating, "We are very sorry but the NFLShop.com $25 off + free shipping offer is no longer available. Due to greater than expected demand, we have exhausted our available number of promotional codes for this promotion. Please look for other upcoming GameDay Deals from Visa Checkout."

I bought an expensive, custom Seahawks jersey. After two washes (following exact care instructions), the numbers started to peel off. It's defective, that happens. However, because it's "custom", they absolutely refuse to exchange it for a new one that is not defective. I am disgusted and disappointed in NFLSHOP's "customer service."

I bought a custom jersey as a gift for my husband. It was given as a gift a little over 2 months after purchased. After he wore and washed his jersey 3 times, in accordance with the washing instructions, the numbers on the back are peeling. I contacted the company through their email service and received a response offering me $10 off towards a future purchase. This jersey was $165.00. I had a coupon so it was a little less. I then did the live chat and spoke with Abigail. The live chat disconnected and connected several times. I expressed my frustration with the product. She apologized and said that because it was after the 30 day period there was nothing they could do.

Think it's hilarious watching the commercials for woman's clothing for NFLShop.com. Our household has tried to order multiple times from their catalog and every year we have gotten the "This item is on back order" and six weeks later, is not available. Started with Brett Favre hats, and continued with pink Jerseys. Customer service was no help, all about the CYA. Done with the madness. Bottom line, you suck.

My wife ordered a custom Seattle Seahawks jersey for my birthday. The jersey arrived on my birthday and upon opening it, it was immediately obvious that it wasn't right. It was the white "away" version of the jersey. The numbers on the jersey, when correct and accurate, are supposed to show a definite "feather" pattern in the main blue body of the number. The colors of the body of the numbers on the jersey I received appeared to be "melted" together. There was no discernible difference, the "feather" pattern looked like a very slight darker blob. The lime green that borders the number was more of a forest green. Did not even come close to matching the green from the Nike symbol on the sleeve.

It seems that companies now don't want their dirty laundry aired on social media. I am in a similar industry and can appreciate NFL shop resolving my issue to my 100% satisfaction. I do wish they didn't have to make me jump through hoops but they will keep my business and I am EXTREMELY satisfied in their timely response. They made the right decision.

** Was my order number. My son got me a Patriots shirt for mother's day. The shirt came but it was too small. I returned the shirt with clear instruction that the giftee should get a credit to get the shirt in the correct size. Today, 5.24.2015 while online with customer service I was informed the credit was given to my son back on this credit card on 5.22.2015. Now I need to contact my son to inform him I never received his mother's day gift after the return. The best the NFL could do was give me 10.00 dollar store credit. Really that's the best. Today the NFL has lost two customers.

I placed an order for a Malcom Butler jersey on February 1st, paid by PayPal and it took them over a week to even acknowledge my order, then 4 more days to email me that they were making a label for mailing. They are mailing it through regular USPS, no telling when I'll get it. Would have been easier and faster to wait for the jersey to come out on ebay. Will NEVER order from NLF shop again!

It was horrible. 2 registers and the women working the registers had no clue or no urgency. The game was going and they weren't obviously trained to enter sales. Missed 3/4 of 1st qtr because terrible planning by NFL.

The NFLShop.com ended up giving me a 50% discount and credit of $20 towards my next offer. I am willing to give them another try and I'm very happy with how the resolved my issue.

On 1/18 got an email blast to order Seattle SB jerseys. Promptly ordered one plus overnight shipping. Received confirmation that it would ship by 1/27. After waiting until 1/29 contacted them only to be told "we are sorry, your order never shipped because we don't have any in stock." How is it LEGAL to sell something you DON’T have, take payment immediately, and then never offer a refund or explanation until the customer re-contacts you and inquires where their products are? Bad Business!!!

I ordered a Jersey on Tuesday of one week and the rep I ordered thru said it would arrive the following Tuesday or Wed because it was a custom Elite 300 jersey. I call on Monday to confirm my order. The customer service agent I got said it’s not due to ship out till Feb 3rd... Which would arrive a two weeks after it was said to be here... Love how they conveniently have no notes from the original rep I ordered through saying this and I cannot refund because of the "custom". I would have never purchased the 300 dollar jersey knowing this. It’s awesome how the product can’t be sped up a week after ordered still not shipped. It’s awesome ordering a Birthday present and not having it arrive until 5-7 days after his birthday and the Super Bowl... Never again NFL shop... Never again!

I ordered a Denver Broncos #80 jersey, size L on Saturday Dec 20, 2014. Imagine my delight when it arrived Tues Dec 23, 2014. Until I opened the package and found it was a XL size. I checked my order again before contacting the NFL Shop for an explanation and replacement. I first went into their online chat only to be "disconnected." I then called and spoke with a customer service rep who promised to expedite the order. I was hoping it would arrive Wed Dec 24, 2014 at the latest as this was a gift for my husband. Today is Sun Dec 28, 2014. What exactly does expedite mean to this company? Wish I had read the reviews before, would not have ordered anything from this company.

I ordered three NFL Jackets and a hat for Christmas gift and was guaranteed that I would receive them before Christmas. Today is the Eve of Christmas and no package. The tracking stated that it was in transit from Decatur, Ga., but there is only one item. WHAT THE!! Where is my other three items that I was promised? My sons are coming home for Christmas and this is the only gift that I purchased for them and I am working and don't have time to run around in ATL traffic to try and find another gift. No one of course would answer the phone, so here I am sitting here in disbelief from this broken promise. I AM RETURNING MY ITEMS. THAT'S WHEN AND IF I EVER RECEIVE THEM. NEVER AGAIN!!!!!!!!!!

I ordered a jersey on Dec 15th with guaranteed shipping before Christmas. On Friday Dec 19 I tried to track my order. Nothing shipped. I called they said Monday Dec 22nd the item would be shipped. Monday - track the order not shipped. Chatted with customer service, they said the item is out of stock and is back ordered. I must say my blood is boiling because this is the only present I was giving my husband and this is all he wanted. I ordered PRO LINED, they offered me NIKE as replacement. Either Game day or Limited. I had to tell my husband about the gift and he said NIKE limited was fine. I agreed to accept the limited in place of. I get a confirmation stating thank you ordering your GAME DAY JERSEY!!!!! Now they are avoiding my TWEETS and my emails!!!

The advertisement on the site says free two day shipping. When I received my confirmation number and tracking three days after placing my order for a Giants Women's Jersey the tracking number traced to Shanghai, China where two weeks later, the merchandise still is sitting. Really, the American NFL, the 100% All American League that entices us with all things American has their merchandise MADE IN CHINA. You can't find an AMERICAN company that can make a Woman's NFL Jersey that you sell for $100 and still make a profit. Shame on the NFL. SHAME SHAME SHAME.

Ordering from you has been a nightmare! Your staff is terrible. I ordered a sweatshirt that was two sizes small. I waited 20 minutes to speak to someone, was told I would not be charged for the return. I was. They then shipped the wrong size again. Waited to speak to customer service again. Again was told by Jacob that I would be credited. He said he ordered the correct size. He didn't. Talked to Angela who was an idiot. Finally asked to speak to supervisor Aaron **. Horrible also with canned responses over and over. They must all hate their jobs. Nothing had been ordered or credited as promised. Will never even look at your site much less order from you again. Now the gift will not arrive in time for Christmas. My original order was placed Nov 17th. Aaron said I should contact Roger **.

This time last year my boyfriend ordered me a jersey and it was the wrong size and returning it was a huge mess... I ended up just returning it and going elsewhere to get the jersey. So this year we tried to order Ravens stickers, since we live in Missouri you can only find Rams out here. The stickers took 2 weeks to get here... NBD... but we opened the envelope and they sent BRONCOS STICKERS!!! Please tell me how in the world does this company stay in business... They can't even get stickers correct. How do you confuse a bird and a horse... They must have IDIOTS in their warehouse. Needless to say... I will never shop them again and I advise others to do the same.

Ordered a jersey on Dec 9th 2014, called on 12/15/14 to check status. Would ship on 12/16/2014, got no confirmation on 16th or 17th so called on 17th and was told it wasn't ready to ship. Asked when they said they didn't know. I said "will it be here for christmas?" They said "no," I said "I was guaranteed it would be there in time that's why I order it on the 9th." They are hard to get hold of, they don't return calls or e-mails and they want your money and don't care. The guy I talked to said if I don't like it just cancel the order. I said, "no I want the item and I want it on time." He now tells me it will ship on 12/26/2014, yea right when I call back then I bet I will get more run around. These guys suck and have horrible customer service. Read all the reviews on them before you buy from them. Most of the reviews are bad.

I am thankful that NFL Shops resolved my issue satisfactorily. They actually were able to ship me a new custom jersey which I received yesterday. My only comment would be that this could have been handled the same way, without aggravation, and most likely cheaper for NFL Shop, if this was done when I emailed, then called CS.

A representative from the NFL Shop resolved our issue in a professional and timely manner. We are happy with the results and look forward to purchasing more products from the NFL Shop.

I ordered a helmet as a gift on 12/1/14. I received shipping confirmation on 12/4. I tried everyday to track the package on FedEx and finally on 12/11 the tracking noted it would arrive on 12/15. Needed it for 12/13. Tried the Live chat customer service with Fidel ** (really??) - asked him to cancel Pony Express order and overnight a new order to me. He offered a refund of my shipping, (not holding my breath) and then lied to me that the item was out of stock. I asked for confirmation of my shipping refund and did not get one. After the call, I found the item on their website! Will not ever support this website or professional organization again... Of note, the NHL website never disappoints and neither does MLB.com...

This review is on a Nike Darren Sproles Philadelphia Eagles Game Jersey, and the quality of service. This is not a troll review. This review is 100% serious. I understand after reading all of the other reviews that the opinion of NFL Shop isn't that great. Fortunately, being self-aware and probably more intelligent than the rest of you, I took the opportunity to actually do something about the bad service and try to fix it myself. I'm not 100% satisfied, but by putting in a little effort I was able to receive much better service than I would have. About my purchase:

I have worn and washed my Red Bryant jersey for only the 4th time when the green around the numbers started peeling off. I always washed it inside out and in cold water. I called the NFL shop and they said it was too late to return for a refund. I had horrible customer service! I have had no problem with my Sean Alexander jersey, and I have worn and washed it for years! This is a disgrace and a waste of money! I cannot even order a new jersey because Red is working for another team.

I placed an order on 9/2 and paid for 2 day shipping. Upon calling on 9/4 at 6:46 30 min 8sec call, later that day at 4:05 13 min 46 sec call, later a call at 4:37 22 min 37 sec call, a call back from customer service at 5:25 pm 5 min-37 sec call and today 8:47 pm 14 min 49 sec. I was told the following: 1) an order didn't exist, 2) 3 day shipping cannot be expedited to 2 day shipping, 3) Five times I was told that the paint has to dry and cure or it melts, 4) Promised a call back and it never happened, 5) Forced to change the order, 6) Offered a $10 store credit available on my account - it is not, 7.) Promised overnight shipping - told the label was changed, 8) spoke with 3 different supervisors and STILL treated as if my business was not welcome. I ordered this time in order to have a nice personalized gift for a child at the beginning of football season from a BILLION DOLLAR football merchandise company and I did not expect to be treated with such disrespect, vagueness, and poor customer service.

I ordered 2 jerseys and I only washed them a few times, never dried them. The numbers and name are peeling off and I simply want to exchange them and the company said no because it's been too long. They give horrible customer service and don't care that we spend good money on their crappy products!

I bought 2 NFL jerseys. I paid for the items and shipping. They arrived today and I was told I had to pay £19.97 for shipping or they wouldn't give me then. I have e-mailed NFL Shop and showed my receipt that I paid postage when I ordered them and asked why are they charging me postage again! Very angry with their service.

They are trying to sell us stuff. Why do they go out of their way to make it as obnoxious as possible? I have to create an account just to buy something one time? What the heck? I don't want to get annoying emails for the rest of time just to buy some souvenirs of my fav team finally winning something!!

I ordered 2 NFL team jerseys from NFL Shop. While they advertised that these orders would ship 3 DAYS from the date that I ordered them, as of today (10 days later), I have not received either of these jerseys. Furthermore, I noticed on the FedEx tracking site that the items were shipped almost a week after they had been ordered! I contacted the NFL Shop Customer Service and after the apologies offered, I was told that nothing could be done because the items were customized and had already been shipped! Not only have I lost more than $300 but these gifts were time sensitive and were supposed to arrive prior to the Superbowl. I have purchased several jerseys from NFL Shop. However, after this incident, I will NEVER shop from this site again! I expect to possibly receive these jerseys days after the Superbowl. Had I known that they would not be shipped as had been advertised (3 DAYS), I would never had wasted my money.

Ordered Women's Seahawks shirt 1652988 on Sunday 26th. NFLShop.com website said shirt would ship latest Tuesday 28th. I paid for next-day shipping to ensure I would have it for my daughter's birthday on the 30th. Product did not ship on Tuesday, I called customer service and she said it would for sure ship Wednesday. Again product didn't ship Wednesday and this time Brice in customer service said he could not tell me when it would ship. He would not transfer me to a supervisor, give me a supervisor name, tell me the name of his employer or even the city of origin. I have no answer and no Seahawks shirt to give my daughter tomorrow. Although their customer service agents are pleasant, they are not equipped to provide any service. The company processing this order is damaging the reputation of the NFL brand!

They have resolved this issue. Thanks. If you get a gift card please hold on to it even after is has been exhausted. This will help in tracking order. Also make sure you check you email for order confirmation!

I purchased a Pittsburgh Stellers jersey for Christmas for my husband. I bought a size too small and returned it for exchange. I received a refund instead of exchange which would have been fine if I had have been refunded the sales tax and postage fee because it stated free shipping for order of $75.00 which I paid and sales tax. How can a company keep sales tax on an item they received back? I emailed them an inquiry that I have not received an answer too since 1/13/14.

This is the WORST company to do business with. I ordered a Jersey for my son for Christmas on 12/20/2013 & I was told that I would have it by Christmas. As of today, I have yet to receive the jersey or a full refund for the jersey. I have contacted their customer service at least 5 separate times and get the same response which is they are processing my refund. I called today only to be told again that they show a "store credit". REALLY?!?!? I advised them again that I do not want a store credit but a full refund and the lady today responded by saying that I used a coupon for $12.95 & that they will have to keep that amount. REALLY?!?!? I never used a coupon and advised them that at the time of the order they were offering "FREE SHIPPING" only to be told that because they never had the item to ship I will still have to pay the shipping. I once again asked for a supervisor and was left on hold for over 5 minutes with no resolve. I pray that everyone who is thinking about ordering from this company will read this review prior to getting scammed like me!!

Ordered jacket for NFC Championship game, wrong jacket arrived. I called and they arranged to FedEx the correct jacket before my flight left for the game. Nothing arrived. I returned and the jacket had not come. I called and they said they didn't send it because they didn't have the right size (even though they had verified they had the right size while I had waited on the phone). I received no phone call, no email, no communication. Very upset to go to the event without a team jacket to wear. I am supposed to get a refund for the wrong jacket they sent me.

My review is much like others on this page. I bought an official NFL jersey for my son on Thursday the 19th. I knew the date was close to Christmas so I paid extra for 2-day shipping. I received a confirmation email within seconds saying my order would ship within 3 business days, BUT the shipping line clearly indicated that I would receive the order by Christmas. NFLShop.com deducted the money out of my account. OK - life is good for the moment. Now, fast forward to Monday 12/23. I did not see any updates to my account, in fact, the order was still in the "NEW" state which means it is not at the point of "PROCESSING." I decided to call customer service.

I order 3 St. Louis youth XL jerseys for my son for Christmas on December 8th. He didn't ask for a lot and wanted these jerseys you cannot find anywhere else! They have us by our necks! Money deducted from my cc. Received an email that I placed my order. I called a week later nervous b/c I still didn't receive my items. The email says 3 business days! The person didn't know why and told me to call back after 9am. I called and was promised upgraded shipping. A few days go by, I called to confirm and still my items not shipped, promised upgrade ding. Mind you, I was on hold 15 min and another time 45 min and told they issued my account $10 merchandise. I called on 12/21 and spoke to a supervisor "Terry" and was told he would look into it and call me back. I called again 8pm that evening, got on the phone with customer service and she told me she isn't supposed to tell me but the items would not ship until 12/31/2013, item out of stock.

I placed my order for two jerseys that my children asked for from Santa on Dec 14th. My credit card was charged immediately, even though the items were nowhere near ready to be shipped. The items showed as in stock (as they still do today 12/24) - however the items were never shipped to me. After holding for hours, and speaking to customer service representatives feeding me false promises that they would get things taken care of... I have not received my package - and I am completely DONE with this company. I hope these professional athletes who have become such role models and superstars to our children know what an incapable retailer is representing them. I wonder if they know how many disappointed fans there will be this holiday season. It's bad enough they charge such high prices, but then they can't even deliver the product while still charging you!!!!!!!! UNBELIEVABLE!!!

Order an Alshon Jeffery jersey for my son last week 12/17 to arrive in time for Christmas. Confirmation email said order would ship in 3 business days. Called customer service twice to check on order. Each time they told me they were "upgrading" my shipping so my order would arrive on time. After hearing that again today, I asked to speak with a supervisor. 40 minutes of "on-hold" and 2 supervisors later, I was finally told the jersey wasn't made yet, didn't know exactly when it would be made and they were sorry but nothing that they could do.

This is ridiculous, everyone has the same complaint. No response from supervisors, promises of 3-day deliveries and credits to the NFL Shop. My order was placed for a custom jersey on December 3rd, 2013 and I was guaranteed delivery in 3 working days. I make 2 calls to their customer service department and I was told that I would definitely have it by Christmas. Well, guess what, I am sure you're not going to be surprised. On December 22, 2013, I am notified that they are out of stock and I won't receive delivery till January. December 22, 2013?? Give me a break. How could you be out of stock for a customer order? It'd time to report this company to the Better Bureau and also your local media! Their productive and advertising is false. Be caution when ordering from the NFL Shop.

I order a sweater for my husband for Christmas in late part of November. I got the merchandise and it was too big. I filled out the return slip and ask if they could send me a smaller size. I called back to see if they received my order. The CSR told me yes and it would take about 10 days for me to get back. Cool, called back to see where they were on my order. The next CSR told me that they never received my order and a supervisor will call me back. They never called me back. I called them back and to find out they gave me a refund, which I didn't ask for. So now I'm trying to get my order before Christmas that I placed in November. I must say I will never order another thing from NFL. I've been on hold for over a 1 hr....

I ordered gifts from this website for Christmas. I paid for two day shipping, and the inventory said it would ship in 1 day. A week went by and no tracking information was received and no verification that the items ever shipped. I also did not receive any correspondence whatsoever regarding the order or that it had been delayed, etc. This company did not respond to calls or emails for the entire week before Christmas. When calling in about an existing order, a service error message was received and the call disconnected.

I am writing to make you aware there is a fraudulent website (www.nflshopofficial.com) that has been mimicking the website NFLShop.com for sometime. While this site still remains up - it is beguiling trusting customers of the NFLShop.com brand of their funds. It seems, by online reviews & fraud reports, this has been going on since at least April 2013. As I was taken advantage of today, and many others will be during the holiday season, I contacted the NFLShop.com and they seemed less than concerned. I have reached out to their corporate offices at Fanatic Inc, in hopes the fraudulent site will be a focus of theirs to protect the authenticity of the NFL product and the trusting loyal customers like myself. I am confused how Nike and the NFL would allow their brands to be misrepresented on the fake site. If the NFLShop.com is having issues getting this false site removed, I am sure the power of the NFL or Nike could have it done by end of one business day - as the fraudulent site states it's "The Official Site of the National Football League."

I don't know this website is still in business. I ordered 3 jerseys on Dec 3. On Dec 10 I call to ask when they are coming. The guy says they have no record of it. I said “You already took the money out of PayPal.” He said “I don't know. Contact your bank.” A company should not be allowed to take your money and then deny they took it. Never again.

I ordered a Seahawks coat and I must say the product was well made. It was a great coat but too big. I sent it back for an exchange and called to check on it and the lady told me they were all sold out and did not know if and when they would get more. Disappointed, I said okay but I do NOT want store credit, I want a refund so I can get a coat elsewhere. She said, "Oh, that's fine but call back next week when we have received the coat and tell us what account to send the money to." I called back, got the run around, talked to 4 different people. None of them would let me talk to their supervisor or tell me their employee number or anything. I began to feel like I was going to get scammed because I have worked in a call center and I know there are supervisors all over the place, walking the floors, etc. 4 hrs later, I finally got a supervisor who said they sent my money back to bank acct. and even gave me credit of $25 to the online store. HA, I'm not using that so I have to pay them more shipping fees. OH ya and they still charged me a service fee after the day from hell on the phone with them, and I still don't even know if it is back in my account because it takes up to 5-10, I was told. WARNING: save yourself the trouble and go to the mall.

I ordered a Raiders jersey for my son for this weekends game. I ordered on Friday at 3:30 pm (week before game) and paid extra for NEXT DAY shipping. After 3 days I emailed as to where my jersey was. The email response was that basically they don't work on the weekends and the next day only applies to business days. I told them that was funny because according to FedEx, NFLshop created the shipping label on Saturday morning and gave the shipment to FedEx on Sunday. (What major online retailer doesn't fulfill orders on weekends? NONE, it was either a lie or they really do suck).

I ordered a limited Patriots Chandler Jones jersey and was sent just the normal on field one. As I'm in the UK I had to pay extra postage too to get it quickly for the international series games. Already paying a premium and receiving the lesser product. I'm now stuck with this as I cannot afford to send it to the US to exchange and it's too late for the games. To say they are supposed to be a top company, their services are shocking.

WORST ALL AROUND SERVICE EVER. Close out your browser on nflshop.com NOW, and use ANY other place to buy your jersey, hat, t-shirt, socks, whatever. I ordered a jersey. They sent the wrong one. They were supposed to next day (Friday) deliver the correct jersey. It never came. They were supposed to Saturday deliver. It never came. They were going to overnight deliver for Tuesday. They shipped to the wrong address. They had FedEx p/u and overnight to the right address. It showed up. IT WAS THE WRONG JERSEY AGAIN.

NFLshop.com advertises free shipping. However, when I received the tank top, it was too small. I returned the tank top with the return label I received with it and I was charged $5.50 to return it. What??? Ridiculous. I won't be shopping there anymore!

I ordered a Falcons jersey on Jan. 6th and it's now the 15th. So it is going on 8 business days and nothing. I don't know how long it's supposed to take. Also, all the emails I have received regarding my purchase don't give me a tracking number. One email tells me it's Purolator, another tells me it's DHL, and another says FedEx. Thumbs up! I will never buy from here ever again. It's shady, run by a bunch of knuckle-dragging clowns. Buyer beware.

I ordered a 49ers Jersey on the morning of the 28th of January and just received it today February 6th. It shipped from Kentucky, and I am in Indiana - next state over. There’s no email or notification that it was on its way or would be late. Their website said, “Arrival 4 to 5 days.” I don't really need it now since they lost. But now I have the hassle of sending it back and paying restock fee/ postage. It’s not worth it. I’ll just suck it up like a big boy but will never order from them again.

Back in December, I ordered a T-shirt and sweater from this company, an order that I had to make due to the cancellation of an item of a previous order. I blame it on poor record keeping for their inventory. Keep in mind these are all Christmas gifts. After placing the order and getting my confirmation email, I figure I’m all set. Two days later, I get another email saying that the t-shirt was no longer in stock and the sweater was being processed. Having to deal with another cancellation and now feeling frustrated about the outcome, I decided not to spend any more money on this website. I accepted the fact that I’m only getting one item, even though they should have all their inventory up to date being as big a business that they are.

I pre-ordered an authentic jersey on January 21 and paid for overnight shipping to have it by the Super Bowl. I emailed them on Wednesday to ask about the jersey. I was told they couldn't guarantee it by Sunday and I could cancel. I responded back to just cancel the order. I was then told they couldn't cancel the order as it has been shipped (Thursday). I checked tracking on it and it was shipped on Friday with a Monday delivery. It is a total nightmare experience. I will be returning the jersey and I will never ever buy from them again! The whole process has been a joke. I trusted the "official NFL shop" to get me my merchandise on time for the biggest game of the year and they totally failed to do so.

I ordered some jerseys international to arrive before the Superbowl and paid for express 2-day delivery, and received a confirmation of order email about an hour after submitting the order. They took days to process the order even though the items were in stock, so long that the estimated delivery dates could not possibly be achieved. I sent two emails regarding this, the first to try and get the item sent out the first business day in which they replied that most of the items in stock usually enter the shipping process in minutes. However, after not receiving an email after the second business day's trading hours were over, I asked when the items will be shipped. I received an email with a shipping label only to find out it was just a generated label, not actually being shipped and, to my horror, it was being shipped Ground shipping; it was definitely not the costly express shipping I paid for.

I ordered a Falcons jersey on Jan. 6th and it's now the 15th. So it is going on 8 business days and nothing. I don't know how long it's supposed to take. Also, all the emails I have received regarding my purchase don't give me a tracking number. One email tells me it's Purolator, another tells me it's DHL, and another says FedEx. Thumbs up! I will never buy from here ever again. It's shady, run by a bunch of knuckle-dragging clowns. Buyer beware.

Please be aware that when you order, there are federal rules requiring honest shipping practices. NFLShop.com shipping is governed by Federal Trade Commission Mail and Telephone Order Rule. I ordered two jerseys on 12/12 for Christmas presents and it said that they would ship in three to five days. On 12/20, I received a notice it had been shipped and was provided a FedEx tracking number. That tracking number had no activity as of 12/22, so I went to the backup plan and purchased something to substitute for the missing Christmas morning gift.

On Dec. 19, I placed an order online with the company. The website said it was guaranteed to be received by Christmas or my money back. I then called them to confirm and was told that the item was guaranteed. It didn't make it. I called on the 26th and several times after and I was told each time the money would be refunded to my card. After 7 failed attempts at reaching a supervisor, I finally just spoke to someone claiming to be one who said that my item didn't meet the requirements for refund and they were sorry that I was misinformed 5 times by 5 different representatives that it did and there was nothing they could do. We also ordered another jersey that was supposed to be in stock only to receive an email 2 days later saying it wasn't. Buyer beware! Don't order from them! They didn't make good on their guarantee and they refuse to put a supervisor on the phone to handle it!

They do not honor their policies they post online. I ordered a Christmas gift that was guaranteed by the 24th. It did not arrive until the 28th. I called multiple times to try to get an idea of what was going on and was told three different things. I was also not aware the jerseys they sell are not the new Nike jerseys. I am not saying they are fake or bad quality. I would've just preferred the Nike version. They could be clearer on their merchandise and their policies so that their customers don't end up feeling like an idiot on Christmas morning when your loved one's gift doesn't arrive.

I am thoroughly disgusted with the slow process of returning my credit. I ordered a shirt on December 12, 2012. After checking online (December 20, 2012), I saw where the item had never been shipped. I called Customer Service who apologized for not shipping it and suggested that I reorder what I was supposed to receive for the original order. The reorder arrived prior to Christmas, and I saw where my credit card was charged again (with a 10% credit given for the inconvenience of the messed up first order). I called on 12/27/2012 and again on 1/5/2013 to find out when I would receive my original $99.99 credit. Their website states that credits should arrive in 7-14 days. Both customer services representative said they had no idea when I would receive the credit. They are quick to charge and slow to credit.

I ordered a jersey for my son. It was guaranteed to be delivered before Christmas. I received shipping confirmation on 12/21. The tracking number they sent would not work for a week. And then FedEx tracking showed it was not shipped until 12/28. It is now 1/3/13 and we still have not received the jersey. I sent NFL Shop an email yesterday and did not hear back. I called the customer "service" number today. Woman could not answer why I did not receive my package by the time it was "guaranteed" or why I received an email showing shipping date of 12/21 when FedEx did not show shipping until 12/28. I am sending the order back. I'm not shopping through NFLShop.com anymore.

First, I was charged for a duplicate customized Jersey for $275! I've been waiting 4 weeks for my return to make it back to NHLShop.com to receive my refund! There's no telling when I'll ever receive my money back. I will never order from them again! Also FedEx SmartPost sucks!

This was my first time ordering from the NFL Shop. I ordered a custom Buccaneers jersey for my husband on 12/19/2012. It had his last name on it and a custom number. I was under the impression that it would be here by Christmas Eve if I had ordered it by the 19th. Come to find out that it was only for products that were in the warehouse and because my order was custom, it wouldn't be here by then. I found this out two days after Christmas. So when I ordered the jersey and my order form said 3-5 days for delivery, I thought no big deal, a day or two after Christmas and it will be here. I have been back and forth with FedEx, my local post office and NFLShop.com.

I placed an order on NFLshop.com for one woman's jersey, two sweaters and a t-shirt - all Christmas presents for the football lovers in the family. We should have known better, last year, they shipped children's mitts & hats for an adult. This year, it's even worse - my order was $200; the Jersey was the wrong size; although my packing slips say X-large, the jersey itself is a Large; and they sent a Bills sweater instead of a Pats sweater! I am so pissed! That ruined two Christmas presents! So I called, as on the packing slips it says, "100% satisfaction guaranteed, use this label and ship it back to us." But here is the kicker: They do not offer exchanges! So you will receive a refund for the item shipped back to them minus $5.50 shipping fees for their mistake! I am flabbergasted! They sent two wrong items, and I have to pay for the incompetence of the moron who packed them and not even get the right items sent? If I want the correct item, I have to re-order from them because, oh yeah, I look that stupid to ever order anything from them again! I will never order from them again! What a complete waste. Stay away. It's so not worth it.

I placed an order for a Nike women's jersey on 11/27/12, with an expected guaranteed delivery date of 12/5-12/7. On 12/9/12, I gave a call and was told it was being shipped from a different warehouse; thus, the reason it is being delayed. I was informed that I should receive it in 7 days. So on 12/19, I called back again and I was informed that my item must be lost! They also said they couldn't get me another because they were out of stock! I requested to speak with a supervisor. I was on hold for 10 minutes and they said they couldn't get a hold of one. I insisted they find one and I informed them that while I was on hold, I checked on the NFL.com website and oddly enough, it shows the item is in stock and that they guarantee even Christmas delivery on this item!

I placed an order on 12/5 for a Christmas gift. I never received email confirmation of the order. On 12/14, I called to inquire. I spoke to a Kim. She said I would receive order by 12/16. On 12/18, there was still no order. I spoke to Debra who told me if I don't receive by 12/21 to call back but she gave me a tracking number. I tried to track. On 12/19 UPS had no info on it. I spoke to Kimberly who told me my package was lost and it could not be duplicated since all was sold out. Moral of this story, stay away from NFLShop. What do I tell my son now when the one thing he really wanted is not under the tree?

I ordered a shirt for my husband for Christmas and here it is 10 days later and only 8 days before Christmas and they don't know when it will ship so I won't even get it before Christmas. I will never order anything from them again. This happened last Christmas and it came on Christmas eve to my job and was delivered to another suite so luckily they knew us, and they had to call me to come back from home. This year, we are closed for Christmas eve so I don't know what will happen if it comes.

I ordered a Jersey, slippers, and a customized T-shirt 7 days ago. Since then I have been charged twice. I started by calling them and telling them that they had charged me two times and they needed to reverse the charges. They said they would contact my bank and get it fixed. After 2 days, I called my bank and the charges were still not reversed. So, I called NFL back and spoke to another supervisor about getting the extra charges credited back to me. Again, they claimed they would call and fix it ... Here it is day 7 and I have been charged again for the same amount and my bank is in the negative due to all of these extra charges and they are "looking into it." Well, I'm going to my bank tomorrow and I'm going to put in a fraud report! Oh and I still don't have the items. They were supposed to be here in 3-5 days. Tomorrow is day 8.

I ordered a pet jersey for a 28-lb. Cocker Spaniel. I followed all the measurement instructions and determined that she needed a Medium, same as the winter coat she has now (I am from Canada). I read the reports that the sizing was wrong so I ordered a Large, thinking that if they fixed this problem, bigger was better than smaller. Well, when I received the jersey, it was way too small. Yes, they say you can return it but what a joke. The jersey was $25 and the final bill with ground shipping came to $45. So if I returned it, I would get back $25 minus my shipping. After getting e-mails about the sizing and not correcting, it is inexcusable for the NFL Shop. I will not use NFL Shops nor recommend them to anybody. They are a bad investment.

I recently ordered an autographed helmet and two autographed footballs from NFLShop.com. The order went through and was accepted. After receiving two separate emails from them confirming my order and a shipping date, I then received two follow-up emails, one cancelling my order with no explanation and another telling me their system had cancelled my order in error and that I should log back on to their site and reorder. I sent them a copy of their confirmation and their quoted prices, but have heard nothing from them. It is obvious they are not going to honor their posted prices. Do not buy from this site.

Do not ever order from this site, NFLShop. I have been waiting for a month and still have not gotten my item. I used PayPal to pay and no one will issue a refund. I thought that using PayPal would eliminate any issues if there was a problem.

My complaint is the same as the others here - bait and switch, overpriced merchandise, inefficient business management, dishonest representatives, and arrogant supervisors who offer absolutely no recourse but for the consumer to cancel the order in disgust. The arrogance of today's NFL is astounding. The price of an "official" NFL jersey is obscene, especially when you consider that the player, whose jersey you are wearing, may be playing for a completely different team at the start of the next season. I cite Tebow as the example. Who's going to wear a Bronco's jersey with Tebow's name on it this season? There are many, many more similar examples.

I got an email from my favorite longtime online NFL team store stating "additional 25% off already sale-priced items using this code"! I found the item I wish to purchase to support my NFL team, used the appropriate code for savings (item totals $14.99). Then I found out that I'm supposed to pay a minimum "shipping & handling fee" of $10.95 to have it sent to me. Hmm, what a bargain? $14.99 shirt plus $10.95 to have it in my hands? I contacted the store customer service, was offered an "$8.00 shipping charge instead" and then I demanded to speak to a CS Manager who is now looking into why a shipping cost (lightweight, basic t-shirt) is almost as much or even 1/2 the cost of the item (US Postal shipping in small box would be much less and supposedly, they are broke!). The matter is "being looked into and someone will get back to me in a day or so". How does this make me a happy consumer and make me want to support my team through this online store again? Oh, and I live approximately 5 hours away from my team.

My first order from NFL shop will be my last. I was sent the wrong item, then was promised next day shipping to get correct item to me in time for birthday gift. It never arrived. I called this morning to learn the part hasn't shipped! It is waiting on a bin check that was supposed to be done last week. Bad business practice. It takes 2-3 days to a warehouse bin check? (The warehouse is in Louisville, not China.) I guess just like what's going on with the replacement refs, the NFL just doesn't give a damn.

I ordered over 100 dollars worth of jerseys off the website. After placing the order, I realized that I was going to be out of town and that I'd like the jerseys delivered to a different location. I contacted them immediately via email. I contacted them 3 days later. I contacted them a third time two days after that. I have heard nothing from them. There is no phone number listed for them either. My order just sits pending. I need the jerseys delivered by a certain date for my friend's wedding and it does not look like it has any chance of happening.

I "pre-ordered" the new Nike jersey and a customized plaque for my boyfriend's birthday. I knew the customized plaque would be late; however, the jersey said it would ship 24 hours within being released. I wanted him to be one of the first with the new jerseys. I am extremely disappointed and upset that the local sporting goods chains have received the jerseys and my order hasn't even left the warehouse. What is the point of pre-ordering the jersey if I can go to the local sporting goods store and purchase the item (and not have to pay shipping) faster? I have bought items from NFLShop.com before, but I will never again!

I have placed two orders with them and I had issues with both. The first order I needed by a specific date (for my kids), so I paid the extra money for overnight shipping. To my dismay when I received the tracking number, they shipped it UPS ground. I immediately called and received inaccurate information and was told to call back if I did not receive the item the next day. Of course I did not receive the item the next day, and once again I called NFLShop.com. Their solution was just to refund my shipping cost, but that did not help the situation as I had 2 very disappointed kids.

I ordered a customized women's Giants jersey on 12/21/11. The website advertised that items ordered by midnight, would have a guaranteed arrival date by 12/24/11. I was nervous on 12/24/11, when I didn't receive my wife's gift, and called the hotline. The rep told me that they wouldn't be able to look at the tracking of any order, until Monday, 12/26/11. I waited a few days (because at that point it didn't matter), and called back the following Wednesday, 12/28/11.

NFL.com confirmed my order early December. Then, the night before Christmas, they cancelled my order. They said that the item is in back order for an unknown date! NFL.com, these guys **!

I ordered an authentic white Jason Witten jersey. When I got it, it was a 90's model jersey, a completely different cut from the modern jersey. I call to complain and find out how this is possible. They had no answer for me. The rep said he didn't know what I was taking about. He would assure that I would get the jersey that is displayed on the website. Two of my friends also ordered white authentic cowboys jerseys from NFL the same week. They also got the wrong model jersey!

I ordered a hat as a gift from this online retailer. I received a confirmation email stating that my order had been received but no further email after, even though the email state shipping info would be provided. Furthermore, when I chose to order the hat it showed "Status: AVAILABLE IN STOCK SHIPS IN 1-3 DAYS". After the 6th day of checking in on the order, its status was changed to "cancelled". According to the website FAQ section, if an order is cancelled, the company will send an email explaining what had happened. But I never received this email either.

Okay, so I ordered a custom made Saints jersey with my son's last name on it and a Saints hat for my son at the end of October. When the jersey came, it was of poor quality and his name was coming off. So, I called the company and the lady that I spoke with told me that they would replace the jersey and for me to give them my credit card because I would need to pay $4.95 to ship the new jersey. I felt I shouldn't have to pay for the shipping but decided to do it just to get my son the jersey he wanted.

I ordered my husband a New England Patriots Hood (size XXL) on December 2. When I received my order on the 7th of December I got a New York Jets Jersey (women medium). So I called the NFL Shop and I sent it back on the 9th of December. It took a day to receive my return label. So when I hadn't receive my new item or an email stating it had been mailed out, I called NFL shop again and was told my item had been shipped out on Monday, December 13.

I ordered three items from the website on 12/12/10 as Christmas presents and all were in stock when ordering. Today, I was told one item was out of stock and will ship in three weeks. One item was received in tact. The third item was sent to someone else and I received their product, a ratty T-shirt. Now this product is out of stock and they don't know if there are any more. This was a terrible experience.

I just placed an order on-line with NFL Shop. They had a sale - buy one item, get another 50%. So I bought two items. Both items were available when I ordered. Now all of a sudden I get an email today that the 2nd item which was 50% off is "no longer available". How convenient is that? I just got ******* by NFL shop, with no offer to do anything to make amends. This is the last time I buy anything from them. I would advise anyone else to seriously think twice about buying from this "business".

I ordered a shirt from their online store for $98.34. They charged me 3 times on my credit card. When they ran it through, they never said anything about it. I called my bank. They found the error. I called them back. They stated that my bank would have to call them? They did never go through the bank; they took the money out themselves. My shirt got sent back because it was delivered to a P.O. box. I told operator that we'd pay extra for shipping. Needless to say, the shirt got back. They would not ship it back; they gave us a guarantee for 21-22 of Dec.