NFL Shop Reviews

I placed an order with NFL Shop. I was shocked to see the reviews after I ordered. Behold, my order came only a few days late but it's exactly what I wanted and I'm extremely happy! Thank you for making my husband a proud owner of an Eagles Brian Dawkins #20... Great job...

I ordered a GB MEN'S PRINTED SHIRT, and received a GB WOMEN'S V-NECK PRINTED SHIRT. They put the blame on "the manufacturer" because it is a "manufacturer direct item". Um... I didn't purchase from the "manufacturer", I purchased from your site, you should back up your products and service. Take a lesson from Amazon. It's not like the NFL is running out of money. Their return policy is shady and deceptive. They say 90 day returns, but if it's a customized item, you must report the problem within 30 days. I think I contacted them at 34 days. Either way, their customer service is highly inflexible and does not favor the customer. I will never do business with them again! I got off lucky as this was under $40. I highly recommend everyone should stay away at all costs!!!

I placed an order at www.nflshop.com before reading these reviews. I then became very concerned after seeing all the negative posts. I ordered a Pittsburgh Steeler hat and jersey. The hat was a preorder item and the website said it would ship out no later than a certain date and the jersey would be shipped with it as well. They shipped out the items on the day they promised. I was able to track the package and even though I selected standard shipping, I received the order pretty quickly. Everything I ordered arrived perfectly, so I have to say I was very satisfied with my order.

On Dec 2 2017 I purchased a custom jersey for my mom for X-mas. I received an email saying my order will be shipped by 12/14. That date came and went and I never received a shipping confirmation so I called their customer service. He assured me the order was in process and it would be delivered by the 26th. 26th got closer and still no shipping notification received so again I called customer service. This time I was told the order would ship by the 26th... that it takes 14 business days. 27th rolls around and still no shipping notice. Once again I call customer service and I was told something could be wrong with the order. A ticket was submitted and I'd be contacted in 72 hours. I received my response today... the item is out of stock and won't be shipping and they'll refund my $ in 2-10 business days!!! Horrible experience and horrible customer service!

I placed my sons Christmas gift on December 7, 2017 which was a Arizona cardinal hooded sweatshirt. As of today December 27, 2017 I have not received his Christmas gift. I called the NFL Shop on 12/23/2017 and a supervisor named Rhonda told me she cannot do anything because it still showed in the system that it was going to be delivered 12/23/2017. Today 12/27/2017 I called the NFL Shop and spoke to Rhonda again and she said they cannot do anything about and would refund only the shipping cost which is $4.99. The NFL shop is a joke and I will never order from them again and will make sure my friends and family know how they treat their customers.

I have never ordered from NFL Shop before and never will again. I ordered a pint glass and gift bag 12/14 and paid $15.99 for expedited delivery. I received an e-mail confirming my order and another not shortly after saying my order is shipped. Well, I receive a giant box with nothing but the gift bag. I call the next day and was told that the pint glass was not in stock. I ask when it will be in stock and their reply was "I don't know." They said they will e-mail the warehouse to reply to me and let me know when to expect shipment.

As one of a couple of gift items I received from NFL from my employer, I need to return a pair of boots for a different size. First of all, the first contact number NFL gives at the top of their site is INCORRECT. It is NOT 1-855-288-8842. I only realized this after calling this number 3 times, being transferred to a supposed agent, only to get a recording that said "The number you have dialed is incorrect". What? So I saw a different number for Customer Service at bottom of site page, which I "assume" is correct--which is 1-855-210-8829. I have been on hold now for almost 20 minutes, listening to a breakup music recording, with no reminder confirming I'm in a call queue or that someone will be answering, so I don't know if anyone is even working there today! (It's Dec. 26th).

I placed a $108.00 on NFLSHOP.COM 12/18/17. The promotion was GUARANTEED BY 12/23/17 OR IT'S FREE. After tracking my package I will not receive until 12/27/17. I placed a call inquiring about when I will receive my refund and I was informed that a $65.00 refund would be applied. According to their supervisors (I spoke to 2 of them) who were absolutely rude and insulting my intelligence. They told me under terms and conditions (which were NOT under the promotion, or anywhere I could find on the website) that it "clearly" states the maximum refund is $65.00. You cannot promote a "Guaranteed by 12/23 or its free!" deal for Christmas and THEN change the rules when you have customers who did not receive their packages as promised. This is fraud and false advertisement.

Ordering the products was a nightmare! First, the day after Thanksgiving they raised their prices $10 and then listed certain items for 10% off. Of course all of the items I was ordering didn't qualify for the discount so I had to pay more for the items than the listed price a week prior. Then during ordering, I selected the base shipping fee of $4.99. Once I entered in my payment information they charged me for the 2 day shipping of $16.99 and didn't give me notice until they already ran my card. I had to call and be placed on hold for about 30 minutes to change it. Then the products arrived. I ordered a black hat that came with crusty fingerprints all over. And an $80 Hoodie with the name of this team player on it. When we got the $80 Hoodie, the letters are already peeling off! I will never ever order from this company again and will warn all my friends not to either!

I am beyond pissed with NFL Shop. I order a custom jersey for my boyfriend for Christmas on the 15th and did the Guaranteed arrive by the 23rd. It has yet to come. I called NFL Shop and they tell me that FedEx had troubles and the flight was delayed. I mean I understand things happen but NFL Shop needs to honor their word. When I called they said if I don’t get it by the day after Christmas they will refund me 65$. The jersey was 150$! I’m so mad and since it is a custom jersey I can’t send it back. Never order from them again!!! What make me even more mad is that I track my order and it’s been in my hometown since this morning!

I placed an order for a Jersey on Dec. 3. The note by the jersey said it would ship Dec. 21. I waited for a while and continued to check and the order still said "new". I called customer service about this and she explained it to me. I told her it was a Christmas present and she kindly told me she would change the shipping to 2 day shipping for no extra charge. I thanked her and waited. Dec. 21 the order was shipped as noted, only when I went to track the order, it was to arrive Dec. 28!

I am very dissatisfied. I consider it to be false advertisement if you order something and then pay the extra for expedited delivery and they tell you that it is when the items are processed. If I order early in the morning, which is what I did, and pay for two day shipment, that is expectation. My expectation is not for your customer service agents to tell me that it is according to when it is processed. That is not how it is advertised. I paid for two day delivery and that what every other company that I have dealt have done. I paid for my early delivery. If you are going to tell someone that it is based when the order is processed, then it needs to be advertised. If pay for two day shipment, I expect two day shipment.

I purchased two expensive Jets NFL jackets from the NFL Shop and both zippers were defective and broke before they were even washed. NFL does not stand behind their products. Both were for my grandson and were well taken care of. The zippers they used were defective and the company should have stood behind the product but would not. It will cost me a lot to get the zippers replaced because of the thickness of the material but I will do as my grandson loved the jackets. What a shame that companies with such a known status can do this to a good customer. I will no longer purchase from them and also will not recommend them to anyone.

I bought a Jersey on Black Friday for 30% off. It was too small and not sized right. Wanted to exchange for the same one in a larger size. You must send the item back (with a fee) and then purchase the item that you want. It was no longer on sale and I was told too bad, they will not honor that or any other discount. Customer service said that there was nothing that they could do. I would have to pay $30 more for the same thing that I had bought. I just that I should have known that the Jerseys ran small. So beware, they will not do an even exchange. No other company treats customers like that.

Ordered a customized jersey from this place 2 weeks ago. They billed my credit card right away and I received an email stating that my order would be shipped in 2 business days and would receive an email when my order ships, a week goes by and no email and my order status on their site says "New" which basically means that I placed an order with them. I call them and the woman I spoke to claims that she couldn't find my order and would expedite it to resolve my issue and would receive an email by the end of day with an updated status of my order and shipping date.

Decided to update our 15 year old Raiders gear. Went to the Official NFL site that directs you to The Official nflshop.com. The site is not user friendly, once items in cart, added coupon, was charged a minimal fee for regular ship. Once purchased it offered free overnight shipping on orders over $100 - I spent $200. I immediately contacted customer service to have them change to overnight ship, which should have automatically happened once your cart is over the $100's, they told me they couldnt change because it was already boxed up. Really! In 5 minutes, I don't think so. I decided not to argue, asked for a ship cost credit, $4.99 for the ground I was forced to choose. They agreed.

As an NFL fan, I ordered my first jersey on November 20 since 2011 and was really excited for it to come in. It had told me that the latest it would ship out would be December 5. At the time I wasn't too concerned about that because usually when I order something online it says it will come in late but the it actually tends to come in much earlier than expected.

I called Nflshop.com concerning their price promotions and how I had some things in my cart and then the price changed. The person I spoke to on the phone stated that if I ordered something today and it went on sale within 48 hours that they would honor it and then later in the conversation she stated they would honor it after a week. I asked for her to put this in writing and she said no she couldn't so I asked to speak to her supervisor. The supervisor confirmed that I had been given wrong information and then said, "I'm sorry for the inconvenience".

Ordered an Eagles hat for a Christmas in early Nov. Did not receive a shipping notice after 2 weeks so attempted to contact. Got an online chat with someone who did not have a clue about how to help. Was told item is in stock but because of the World Series my FOOTBALL item is delayed??? Questioned that and they sent me an email stating my order was cancelled. Great customer service right? Never order from this scam group!

I placed an order and received an email that the item was shipped. Two days later I checked the tracking number and still showed it was not shipped. I called and they advised the item was lost and said they would re-order it. Okay. That morning I received another email stating the same that the item was shipped. I checked later in the day and still no update. So I contacted NFL Shop Customer service and they advised the item was LOST again and they advised they would credit me back. Even though they were able to charge it to my card right away, they advised it would take from 2 to 5 business days to re-credit my card. It feels like one of the scams where they get your credit card information and your order comes up LOST? Come on 2 times. This is bad news so please I suggest you do not order from them.

Made and cancelled two separate orders (1 - Nike custom Elite football jersey; 2 - Raiders cap and trading shoes) after waiting over a month on each order. Both were birthday gifts, received no correspondence from the NFL SHOP indicating my orders will be late or that there were issues with my orders. Called customer service (at least three times) who continued telling me the order will be delivered “soon”. My orders never came and after over a month, I cancelled my orders. My experience with this merchant has been most unsatisfying and frustrating. If you can get your NFL Merchandise elsewhere, you’ll probably have better luck there!

I was a little worried about ordering from the NFL Shop after reading the negative reviews but I placed an order anyway to give them a shot. I ordered a Raiders jersey Salute to Service about seven days ago and it arrived today. The jersey is exactly what I expected. And I paid for slow shipping and it arrived very fast in my opinion. Overall I am very happy with NFL Shop and will be ordering from them again in the future.

This place is absolutely horrible. Both in order accuracy and customer service. My order of 6 items was shipped supposedly in 2 different packages. I received one package fairly quickly but am still waiting for the second one. Both packages were erroneously given the same tracking number, so every time I called about the status CS kept telling me it had been delivered. After explaining the situation every single time, I got a different answer for a quick resolution each time. CS doesn’t care one bit about providing a satisfactory explanation and just kept lying, telling me the package was shipped, to be patient and that an IT ticket to get the correct tracking number had been submitted.

Guaranteed 2 day shipping never happened so item should have been free. Not only was it not free I did not have it for Christmas. The store reluctantly issued $20 fan cash but did not mention this expires. Went to use this fan cash less than a year later and it is gone. Got a “too bad” type response!

This is the second and final time I will order from NFL.com. My family got last minute tickets to the Chiefs/Broncos game last week and on Thursday I got busy and ordered items for the entire family along with some Christmas gifts. Each item I chose specifically said that it was "in stock and available for one day delivery". I also paid extra for next day shipping. 3 of the items (that were gifts) were delivered on Friday. When I went to track the others this morning, they had not even been shipped yet. On top of that, they couldn't cancel my order because it was in the process of 'shipping'. I was told I would be called in one to three days to finalize the order. Yeah...right.

If it was possible I would give this company (scam) zero stars. I order my jersey over a week and a half ago, after a few days without a tracking number I started to get suspicious. When trying to contact them it is only thru email and every question I asked was a generic response, actually it's the same response. There is no customer service, it just the same thing. It's like a dog chasing its tail. If anyone has a actual contact number I would appreciate to have it. If you are considering buying from the company don't. You'll be wasting your time and money.

Please DO NOT buy anything from NFL shop. This place is a scam and a rip off and HORRIBLE customer service! I was just robbed of $100 dollars for a return product no one can seem to find. I'm thinking someone either stole my return or customer service is just lazy. Either way I will NEVER EVER shop from here again. Please save yourself the headache and go somewhere else. It's not worth it!!!

They cancelled online order without any notification, when contacted they couldn't give me a valid reason, and refused to credit back my account that had a credit on it that was made to purchase item. When asked about the credit, was told would receive a call in 24-48 hours - well that never happened, 10 days later call and ask for status, and they don't have the ticket # that was made for me at the original time. Still not resolved, and for something so small, but they have made me never buy from them again over this lack of competency.

I am upset that I ordered my items on Thursday Sep. 28th. According to tracking I'm supposed to get it Oct 2nd. By afternoon no package. I contacted LaserShip the shipping company and they stated that they never received the items from NFL Shop. I contact customer service and I'm told that my items were never shipped. I don't understand why state that it was shipped out to me if it NEVER was. The customer service I just spoke to stated that she can resubmit the order but not guaranteed that I'd get it by Friday. I needed my items to wear to the Dolphins game which would be me and my husband's first time ever actually going to the game for his birthday and now I have no gift. I am highly upset. First and last time ordering from you guys!

Definitely should have checked the BBB before ordering. Ordered a gift on Sept. 14th and paid for expedited 3 day shipping. The item said it would ship in 1 business day. Long story short - it still hasn't left the warehouse. Sept. 18th I got on chat to ask about it because it hadn't shipped yet and I needed it by the end of the week. The rep told me it was shipping that day and it would be there.

nfljerseyonlineoutlet (**). Only contact info to reach them is filling a form out online. I purchased a medium women's jersey and a hat. The items took more than 2 weeks to arrive. And when I finally got them, the medium women's jersey was so small, it could fit a child. The hat was not the one I purchased. When trying to contact them over 7 times I never received a response on how I can return the merchandise back to them. They don't show any return address on their website. At this point I'm probably out $70! Needless to say I will not be purchasing anything from this site ever again!

Ordered a cap via their website. Took longer than expected to ship, but whatever. After opening my account I started to receive several unsolicited NFL Shop ad related emails a day. The unsubscribe links on the bottom of these emails don't work. The unsubscribe button on the user account does not work either. The customer service chat service was unable to disable emails. I've had to resort to creating an email rule that auto-deletes any emails coming from "@eml.nflshop.com". Overall a very poor customer experience. I give them a 0 out of 5 rating.

I placed an order then tried to cancel it within hours of the purchase. Customer Service said they couldn't cancel because the order was being processed so I would have to receive the order then return it. I did as I was told and still haven't received my refund. They said it could take 10 days to receive the item (BS - I mailed it over a month ago), 10 days to process a return then 7 days for it to reflect in my account. Unfortunately, I think I am out $100 with no merchandise to show for it. I will NEVER order from NFL shop, Fanatics or affiliates again.

I ordered a jersey for my son to wear on his birthday, his birthday was based around Cam Newton & the Panthers so I ordered the Cam Newton Jersey & paid for 3-day shipping on 9/14. I checked & attempted to track my order but my status never changed so I chatted with someone to try to get some clarity on why I paid for 3-day shipping on 9/14 & here it is 9/19 & I have yet to receive a tracking number let alone the actual package.

My husband bought me a Jersey that cost $150.00. Wash it for the first time. Followed the instructions on how to wash it. Took it out of the washer and the number is falling off the front and the back. To my surprise the number was not stitched in, it was glued on. We own real jersey and they are stitched on. The glued on number looks like it has stitching but it's fake. Called customer service and they were not pleasant at all. And stated they couldn't do anything about it.

I decided to purchase on this site only because they had a free shipping advertisement and gave me 10% off my first order for signing up for emails. I was disappointed immediately when they told me I could NOT use my 10% off if I was getting free shipping. Strike one. I ordered a shirt anyway and 2 weeks went by and I tracked my order because I thought they must have lost it. Here is the ridiculous part, my order started out in California (and I live in CA) but instead of shipping it to me, they sent it around to 5 other states and it still has not arrived back in CA. If my product was already in my state why on earth would you pass it around to 5 other states?!

NFLShop.com's Shipping is very slow. From the time you place your order to delivery can take 10 business days or 2 weeks. It would be very simple for them to provide an estimated delivery date so the customer can make an informed decision on how fast to ship product. I also found out that your package starts with FedEx then to postal service... wonder why it's so slow. My order will unfortunately miss my son's birthday. Thanks NFLShop.com.

I am living in Turkey and ordered a shirt from nflshop.com. International delivery day is 7-21 business day. And It has been 15 business day, I am still waiting for the order. However, I wanted to track my order but in my order information page, there is no tracking number. I've talked with a guy from support team and he said "no tracking with international orders as we can't tracking international carriers" and he said that If I don't have my order after 21 business day, they will replace this order if it gets lost. This is not a solution. This should not be a solution for NFLSHOP.com.

September 2016, I ordered a hoodie with a Broncos logo on the front. The hoodie I received, had a Seahawks logo on it instead of what I ordered. I returned it and they issued a $10 which I then applied to my next hoodie purchase which was another Broncos themed sweatshirt that had 'Broncos' written on the front and a Broncos head on the sleeve.

I ordered a 2XL women jersey and received a jersey that could fit my 12 year old daughter. Even the measurements listed on the shirt for my size wasn't close to the shirt they mailed me. Unfortunately I read the horrible reviews after I received the jersey. Wish I could have given them zero stars.

I have ordered a T-shirt on two different occasions. The shipping and handling costs are far inflated. Most retailers charge 10% OR LESS. NFL SHOP charges a whopping 44%. I probably have ordered the last time from them. P.S. Their quality weight of T's is also extremely thin!

The site was having a Nike sale for Father's Day 2017. I took advantage of the sale and purchased some fan gear for my husband. It stated clearly delivery date will be Friday June 16 by 8pm. I tracked the order via FedEx and my date now says Monday by 4:30P. I called CD and spoke with Mike and he stated it may come today or Saturday. That is not true because the label has instructions stating weekday residential only. I am not pleased and will never order through them again.

If you order be sure you are going to keep it because it's May 30th and I have yet to receive a refund for an item I sent back on May 8th. Please tell everyone you know not to order from these people. The return process is terrible.

I would like to give them no stars. A few months back my son sent me a present through nflshop.com. The hat didn't fit. I'll try to make this as short as I can. I wanted to exchange it for the correct size. They don't do exchanges. I was told I could send it back and they would issue me a credit voucher to repurchase the hat. Seems like a lot of extra work to me! But I did. I sent it Priority on my dime to help expedite the situation. WRONG! What was supposed to be done in a couple weeks took months and months. I had records of the delivery that they did not. They lost it, all records on their end. I had to prove the delivery and tell them who signed for it and when. I had to basically had to do this same process 3 more times. They couldn't find any of the notes from my previous calls. After weeks more of my calling I was told they couldn't do that voucher. But they could credit my son's account. Even that took weeks more.

I ordered a pair of 49ers license plate frames and the order went through. A minute later my order automatically refunded, never told me, and I found out two days later. I ordered another pair, and the same thing happened. I went to fanatics.com and ordered some, same thing happened. I called customer service twice, and the workers gave me false info and would speak very quietly into their mic, I was not able to understand them. When I told them repeatedly I couldn't hear, they got very sassy and accused me of not being able to hear right. I then followed their advice, the order refunded again, and then the items SOLD OUT and the coupon code I was using EXPIRED. I then went on Amazon and ordered a different one, which worked out fine. NFL Shop is badly managed, slow, and unprofessional.

I ordered two kids' hats after the Superbowl. One was for the Superbowl champs (the Patriots) and the other was for the NFC West conference champs (the Seattle Seahawks). The reason I purchased from the NFL Shop was because it said the conference champ hat shipped within one business day. Weeks later we were still waiting for it. The website also said the two hats could ship separately, and it offered free shipping, which was fine with me as I let each kid know when they might receive their hats.

I bought the Tom Brady shirt at the NFL Shop and I never got it. I complained once and they sent me an automatic response. The second time they told me that for the time elapsed they could not send me another one or give me back the money. A real ** about the service. I stole 124 dollars.

Order placed on 1/7 for 2 Brady VI game jerseys. Guaranteed delivery before super bowl finally arrived 2/28. Both were XXXL and barely fit two of us average size folks. They were supposed to be worn over winter clothing. Requested exchange immediately and was informed I would have to pay postage each way from China and back. No refunds are offered. Not looking good for any resolution.

I purchased 2 shirts and for 2 weeks no message or info. So I tried to reorder them thru the site on Dec 12. On the 13th I got the delivery info for the first shirts. I immediately e-mailed the company to cancel less than 24 hrs as to their website. They continued to forcefully send the 2nd set of shirts against my will. After continued arguments I received them on Dec 27th and refused return to sender. And now Feb 27th they will not give my money back due to their error per their own website states they are holding my money captive and will not respond to my continued e-mails.

I ordered a $90.00 hoodie online and I didn't notice at the time that they added in a $23.85 State Tax which I later found out was a duty charge for shipping it to Canada. I order items from the U.S. all the time. Even items 10 times more valuable don't get charged that much. I sent NFLSHOP.COM 3 emails asking for an explanation, and all 3 times I get a generic response from a Fan Advocate, Fan Services and Support. It doesn't even seem that they read my complaint because the reply is so far off the mark. I always ask that a Manager reply but always get a Fan Advocate. Item Subtotal $89.99, Shipping & Handling $12.95, State Tax $23.85, Total Paid $126.79.

Got the free 3-day shipping deal which was a week ago and still no merchandise. Their integrity is only surpassed by their Commissioner. Tried to use their site for help which was generally worthless.

After ordering a jersey on Nov. 24 for a Christmas gift, I canceled the order on Jan. 5 after numerous e-mails and still no package. On Jan. 25, the package finally arrived (a full 2 MONTHS after the order). I asked for a return address and they now tell me I must pay for shipping back to China! That will probably cost more than the jersey. I am so mad, I could spit! NEVER, NEVER AGAIN. They don't even earn a 1 star!!!

In a previous review, I mentioned how disappointed I was with the handling of a Superbowl shirt delivery. To be fair I want to update that my shirt was delivered on Sunday around 4 pm. Too late to wear to the event I was planning to wear it too, however, not too late to watch the game with. Thank You to whoever worked to correct your situation. I really appreciate your work.

When it became official that our team the Atlanta Falcons were going to the Super Bowl we ordered our gear and I paid for two day shipping to ensure it arrived prior to the Super Bowl. As I checked tracking two days turned into four. When I called I was told that my shipment went standard and would NOT arrive on time. Their fulfillment and logistics need serious improvement. Their IT department needs to fix the website so when you pay for two day shipping and get standard. Don't use NFL Shop! Take your business elsewhere.

I ordered my Super Bowl Apparel way ahead of time. I paid a 3 day shipping. It's been 9 days and nothing. I contacted NFL Shop and they supposedly upgraded my shipping to overnight shipping. Today I called stating that I had received an email that my estimated time of delivery is 2 days after the Super Bowl game. Everything they said to me was a lie. I will never recommend or buy with NFL Shop ever again. Very unsatisfied customer.

I ordered a team jersey for my grandson and was given a supposed delivery date within 3 days of my order. I continued to follow up on this and the delivery date gets farther and farther out. I contacted the company and they just keep making excuses. Meanwhile, the game has come and gone. I would give zero *'s if I could.

Received a football jersey for Christmas which was too small. Not sure who does their size charts, but no way it was the size on the label. Returned it on 12/27 with their return label clearly marked "return gift", which means they will issue a store credit. Called 1/17 to check on credit not received and was told they are processing the refund to the purchaser. Set me up an account with a $30 credit for the inconvenience! $30 is not going to replace a $100 jersey.

I ordered my fiance a customized Adam Thielen sweatshirt for a pretty expensive price for Christmas. He didn't open it until Christmas and found out the numbers and name were not centered on the back and after only ONE wash the numbers and lettering on the back are crumbling off and it looks horrible! I asked for a new product or a refund and they denied me because we only have 30 days from the time it was received to make a claim. Even though the gift wasn't opened until Christmas and the letters didn't fall off until it was washed. Then they had the nerve to say they hope to do business with me again. NOT happening.

I ordered 2 sweatshirts on January 2, 2107 that were to be delivered in 5 to 7 business days. They sent me an email they shipped on the 4th, which should have delivered by January 12th. I called on Friday the 13th and was first told she didn't know when they would deliver. I told her they said 5 to 7 business days and she said that was when they delivered to the post office and they would deliver to me on the 18th. I asked for the manager and was offered 30% off. He said that never happens. I will never order from them again, there are too many other online companies that are proactive.

I ordered a Raiders jersey for my husband from this website. When it arrived it was extremely small in size. I then put in a refund, mailed the jersey back and was wondering where my refund was at. I call nflshop.com and they tell me it takes 10 business days to show up on their end and now 14 more days for me to get my refund back. I don't understand companies take your money ASAP for items but when it's time to get your money back you have to wait ages. Makes no sense. First and last time ordering from that website. It's a shame because my family loves football.

I ordered a Cowboys Jersey online on Monday 1-9-17. The promotion stated that it would be delivered by Friday 1/13/17 Free Shipping. I called the NFL shop and told them that the tracking stated my item to be delivered 1/19/17. The CS Rep said there was nothing they could do. Spoke with a Supervisor and she stated all they could do was offer me a free return label to send it back after it arrives. I am flying out on Sat the 14th to the game in Dallas and I have no Jersey! I am more than disappointed!!! NEVER ever order from these people. They are uncaring and very unprofessional. The promotions are bogus!!! And they do not honor them.

I ordered 4 jerseys on November 27, 2016, the weekend of Black Friday. The website said 5 to 7 business days for shipping arrival. Well 10 days went by nothing received yet. I emailed the CS email and they responded with the tracking website and according to the website nothing was shipping yet. I reached out again and it looked like it might be on its way, hoping they would make it for Christmas as these jerseys were christmas gifts. Christmas eve, nothing arrived. Week after Christmas I received the package and gave the jersey out to my people and well the names were spelled wrong. The numbers are wrong.

I ordered items on Nov 30 to get for Xmas gifts. I made sure my order was over $50 to get their free shipping. I selected items that said would ship in 3 business days. It's Jan 7 and items haven't even shipped yet. In my confirmation email, beside each items it still plainly says ships within 3 business days. This is false advertising. I will never, ever buy from them again. When I call customer service their computer systems seems to not understand anything very well and instead of passing you to a person, hangs up on you. Worse shopping experience.

I ordered 2 Dak Prescott Elite NFL Jerseys on 12/9/16. I was charged $15 for shipping plus $6 for insurance. I received 1 jersey on 12/24/16. The other jersey I was told shipped separate which it shipped out on 12/14/16. Found out jerseys were coming from China. Tracking site hasn't updated since 12/17/16. After numerous emails they respond and say it takes 1-2 wks. It has been 21 days. I had my post office track package. It's still in China in a bin with 52 lbs of items ordered from NFL shop. No response from NFL shop, no ph# to contact, can only reach by email. I've asked that it be reshipped but no response. They have not even tried to locate my package. I had to do myself. Never will I order from them again.

I wanted to buy a hoodie as a birthday present. I paid for expedited shipping but never received a notice as to when it would arrive. When I called back immediately, about 2 minutes after placing order, I was told it would not ship out for a week as it was a "custom" item. I asked to cancel the order and was told that was not possible? The item was already being "made"! This is just BS and no one cared about my concerns.

I placed my order on 12/16/16, put in the code to have it delivered by 12/23/16. Took a screenshot of the guaranteed delivery and called on 12/26/16 when my item was not delivered by 12/23/16. I received a $20 store credit and was supposed to receive a $65 refund since the guarantee was not met. Called today and found out "sorry you did not check the right box for the guaranteed shipping, even though you put in the code, we will not refund the $65." I am done with nflshop.com and will go to local stores for sports items. They can keep the $20 credit, because they just lost a very loyal customer.

I placed an order with this company 12/27/16 with my order totaling $92.97. I received 2 emails in regards to same. The next day I noticed a withdrawal from a company with the name of HONGYE CO., LTD BEIJING CN in the amount of $101.97 which is more than the receipt. I went to the website to call customer service after reading horrible reviews on the company, was on hold for 20 minutes before I was hung up on. Called back and used the prompt "to place an order" of which was quickly answered, I was informed by the representative that the order I had placed was with a fraudulent company. I explained that said fraudulent company was listing this company's phone number as a contact number. They said they were aware of it. I find it very unfortunate that a scam like this affecting so many clients continues to exist especially during the holiday season when money is tight and gifts are not received.

I purchased two Antonio Brown Jerseys on Sept 17, 2016. The website stated that the items would be shipped out "No later than Oct 13, 2016". I waited until Oct 14 to email NFLShop.com when I did not receive a shipping confirmation for my items. Their response was only to link me to their order tracking web page, which told me that my order had not been processed. I waited a couple of days and emailed NFLShop once again. They offered me a $10 promo credit in which I had to purchase more products to get. This being my first time ordering from their company, why would I have faith in them when my first order still hadn't been shipped 3 weeks after I ordered? After another couple of days, I emailed for an update in which they responded with a couple of other offers for shipping, but they stated "We do not have an estimated timeframe for when your order will ship from our warehouse..."

I ordered three items on 12/17 with guaranteed delivery by the 23rd. If my items were not received by the 23rd they would be free. I received an email on 12/19 stating that my order had shipped. The next email I received said I would not receive my order until after Christmas even though the website continued to guarantee a 23rd delivery. I spoke to CS and asked if they could resend the items with overnight (which was guaranteed before Christmas if ordered before 12/22 12pm. I was told to wait until the 23rd and that I may still get it. I explained that by waiting until the 23rd there would be no chance of receiving it before Christmas if it didn't arrive. CS agent could care less.

We ordered a week before Christmas, paid for three day shipping. It is Dec 28 and still nothing. We called three times and they said it will arrive before Christmas. After Christmas we called and their computers said they messed up and put it in as 3-7 business days. So everyone we talked to before Christmas lied to us. I will never order thru the NFLShop. Also no apologies from their rep. They just said, "We will refund your shipping." Not good business practices.

I ordered a jersey and winter hat, for my nephew's Christmas gift, on December 15th with a "guarantee" of delivery before Christmas. Well, I received an email stating that the items shipped on December 16th. On December 20th I checked the tracking information and it showed that the merchandise had arrived in East Brunswick, NJ on this date. I checked again on December 22nd and it was still there with a message advising of a delay due to external factors. I emailed Lasership and called numerous times. A message instructed me to leave my name, number, and the tracking number and they will get back to me. A message was left.

I ordered 2 customized hoodies on Dec 11 one Eagles and one Green Bay each with the last name ** on them. I also paid for for the 3-day shipping. When I received my first hoodie the last name was spelled wrong. So I contacted customer service and they said someone would be in touch with me within 2 days. I still have yet to hear from them. After I received the 2 hoodie it was spelled wrong as well. Only this time it had an extra letter in it. Again I contacted customer service and nothing was done. I have ordered many things online and I have NEVER dealt with such incompetent people. Something has to be done. I mean really this is a multi-million dollar company and they can't do anything? I ended up having the shirts fixed at a local tee shirt shop. Thanks for nothing NFLshop! I will never order from them again!

Ordered a Jersey December 9th for my son of his favorite player for Christmas. Immediate confirmation via email and of course confirmation I've paid received. So far so good? Well it's Christmas and I've yet to receive the Jersey, nor have I received any confirmation of the delivery status. Had my son call from the US as I'm currently in South Korea, with his being put on hold and told customer waiting time was around 1.5 hours (guess I'm not alone in my complaint). Today I checked the website tracking tool and it says "Refunded"! Strange but I never received an email telling me that there was an issue that the Jersey was not going to be delivered. Guess "Refunded" means something different to NFLSHOP.com as well as I've yet to see the "refund".

I purchased a jersey, women’s large. I received a youth large. When I went to through the website to follow their directions for a return or preferably a swap for the right size and this is the reply I got: "Thank you for your effort and kindness. Sincerely sorry to hear that. Just check it, we did send the correct size to you. Actually, it is not convenience to send the jersey back. It needs much long time and high shipping fee, also the China Customs is inconvenience to you. For your case, how about you keep the item to sell to others or send as gift? And you place a order of bigger sizes from us? Kindly find the code--"coupon9" and you can enjoy $9 off for your shopping. If there is anything we can do for you, just feel free to contact us. Best regards, Karma" (Yes this is how they signed off with... Karma)

I have had a terrible experience with this business. I ordered my son six item for Christmas from the site around three weeks ago. Funds were taken from my bank account. Last week I still hadn't received my merchandise (which, when I checked out online had a guaranteed deliver day date prior to Christmas Day). I called and was on the line with customer service for over a half hour. They couldn't find my order for the first 15 minutes of the conversation. The customer service rep had to go to her supervisor to find my order. They promised to rush it out that day and promised I would have my items today, on Christmas Eve. When I asked for a confirmation number for this transaction they couldn't provide me with one.

Merry Christmas!!! Right??? No. Ruined my son's Christmas gift that I ordered - a throwback jersey that cost 169.00. I received a confirmation with an order number that it was being processed however, nope... never heard anything else. On December 23 I looked up shipping status and it showed status refunded??? What??? Who cancelled the order and where is my money? It was never credited back to my account. Luckily for me a good friend of mine Melissa ** whose husband plays for the Falcons is looking into this matter. It seems that the NFL shop cannot be trusted... which puts a bad taste for fans for these teams. You messed with the wrong consumer. You will probably not be the main consumer for items for long!!!

On November 12 I attempted to order 2 jerseys from the NFL shop. There was absolutely no indication or mention the items ordered were NOT in stock. Waited patiently for 2 weeks, no emails, no communication whatsoever. When I called I was told my order was not in stock because of the hurricane in Miami and they have no idea when the order will be shipped. I requested a full refund. They advised me that the credit back to my credit card would take up to 20 days. I decided to wait longer for my order given my choices given.

I ordered a Ezekiel Elliott Jersey for 135.30 on 12/8/2016 just in time for Christmas. I called Customer service on the 12th to ask when it would be shipped. I was told it was scheduled for that day. I was lied to, called again the following day and was told it would be later on that day, which came and went. Called on Wednesday and was given the same spiel plus 10 bucks in nfl credit for my wait. I then called on the 16th to get an order status starting to get really nervous, and was told that they had no ETA as to when they would ship. I would get it when I would get it. I tried to cancel and they said no since I waited too long and it's being processed. Sent an email to CS stating that if they did not cancel the order that day I would file a charge-back with my credit card company to which they complied and gave me 25 more in NFL credit. It took 1 week to get my 135 back.

I bought a women's' personalized cowboys jersey. Paid $175 + tax + shipping. That was $175 + tax + shipping, in case you missed it. What I got was a screenprint fabric is of less quality than a tee shirt. AND, they recommended that I "size up." My wife is a petite person. I would normally have bought a medium, but ordered an XL, just to be safe. (Christmas present, you know.) What I got was what I would describe as a kid's large size. Did I mention I paid $175.00+ for this thing, I would expect to see in a closeout store. E-mailed 'em. Got a reply - form letter, with a typed first name.

On December 14, 2016 I placed an order for a Dak Prescott jersey. After an email I sent to them I received a tracking number. The problem is that the item is being shipped from China. On the company's website stated that they were from McLean VA. Now I can understand why the company charged me 15.00 for shipping. I will never use the company again. Buyers beware before purchasing an item.

I originally ordered Dallas Cowboy YL #21 Ezekiel Elliott. Within the time specified I received #4 Dak Prescott. I returned it and tried to reorder the #21. It was not available in youth size L or YXL or ladies small. I did receive a refund. On 12/17/16 I received one of the NFLShop emails again saying that an order before 12/19/16 would guarantee to receive your order by 12/23/16. I searched and found a ladies small #21 jersey for Dallas Cowboys. I ordered on 12/17. They confirmed my order but I never received a tracking number. On 12/20/16 I received an email telling me my order was cancelled and that I would receive a refund and with questions to contact Customer Services. I'm fuming now.

Ordered Steeler jersey, size 7, on Dec. 9. Tracked order, no information. Called on the 19th, person was very helpful, said they were in stock, expedited delivery. Today received cancellation of order. This is the only gift our 6 year old grandson wanted.

I ordered 4 different tee shirts for Christmas and received 3 of the same. So when I called to complain to see what could be done, I was told to return shirts but the original shirts were no longer available. So I asked to be credited for 2 of the shirts since they made the mistake. I was told that nothing would be done so I will never order from them again. Customer service was terrible.

I would NEVER EVER order from this place again! They LIE about the shipping, they give you false information. I placed my order over a week ago and my order was barely shipped yesterday. I called as well as had a live chat with them. Both times they assured me my package would be here BEFORE 12/23/16. I check FedEx and the delivery date is set for 12/24/16. I had this delivered to my job since it was supposed to be here by 12/23/16. My company is CLOSED the 24th! I am beyond disappointed with this company. I'm not even sure how they are still being advertised. I regret not reading the reviews before ordering.

I ordered a salute to service hoodie & T-shirt & jersey. My husband's team always sells out quickly so I was so excited I got them. I receive my shipping confirmation/tracking #. I got my package with 1 of 3 items. I got the jersey but not the hoodie or t-shirt. I contact customer service and they say those items are now sold out and there is nothing they can do. HOW do you NOT ship the items I order but send me confirmation? And now we don't get them at all. The customer service rep was rude and dismissive. I was crying and so upset. They refunded my money but didn't refund the $10 I spent in tax so I had to call again. Incompetent customer service & shipping employees. NEVER order from here.

Ordered a Jordan Reed throwback from NFLshop.com on 11/26 for my son for Christmas; the jersey itself was only $30 or $35 and the shipping was $18, even though the banner on their webpage said "FREE SHIPPING". I had a bad feeling from the beginning when I didn't receive any confirmation # for my order, even though I did get a message that reads "Thank you! We appreciate your business" and is from officialfootballonline.com (with no phone # to contact Customer Service).

Have had one of the absolute worst experiences as a consumer ordering from here. Ordered a jersey for my little brother on black Friday, was a custom jersey with his name and high school number on it. Took them two weeks to tell me the order was to be cancelled, took another five days to actually cancel the order. (Still haven't been refunded my money, roughly $130, which was nearly $50 off the cost because of the sale). Finally got fed up after being told I'd be contacted by email (never was) and decided to call. Was told it was due to a player currently on the team having the number.

I ordered a Jersey on December 7, 2016. The website indicated a 4 day wait on that particular item. After 6 days I received no update. I contacted customer service and received an automated reply, and a second email telling me my order was cancelled and I would receive a refund. No such refund has occurred. This is insane from such a large NFL sanctioned company. I spent nearly $150 of my money, was given the run around, and now have nothing to show for it. BBB get involved!

I ordered an "official" Nike NFL jersey to add to my collection and all I can say is what the hell? I'm comparing the quality of this jersey to the Nike jerseys I've purchased off the rack over the last couple of years, and I'm feeling cheated to say the least. The numbers are small and they are actually ironed on!!! Are you freaking kidding me?!! No stitching? No embroidery? How can you justify charging the same $100 for an inferior product? More and more these days the NFL is being accused of being concerned with profit over product, be it games or merchandise. I have to say, I'm in agreement with that assessment. What happened to quality? This is my first and last order from the NFL Shop.

I placed an order with nfl.com on November 18, 2016 for Christmas and it was personalized. They were quick to charge my account. When I hadn't received an email from them I inquired on Nov 29, 2016 only to be told the order number I gave them wasn't there. So I then placed the same order with the representative again nfl.com had no problem charging my account then followed up with an email with another order number. Thought, "ok I spoke with someone, order's good?" Not. I then called again on 12/6/2016 to inquire and asked for a supervisor. I placed the same order again. They charged my account and sent me an email with another order number. OMG the supervisor said to me he could see the order but the customer service reps could not.

I placed an order on 11/10/16. 2 weeks later I checked for an update and my order was still processing. Today I checked my order and on the computer it stated it was refunded. I place a call to the NFL shop and after being on hold for too long, they proceeded to tell me my order was canceled 11/20 and they were sorry they normally notify people by email but they were having issues with the email that week. They stated that they are out of the particular Jersey I ordered and I could check back in 3 days. They might be getting more. NO THANKS!! I can't even get notified if my order was canceled without me even knowing it? No offer of anything else or to be placed on a back order just cancel it on me. This was a gift for my husband's birthday.

I was anxiously awaiting my jersey to be delivered. I'm going to the game on Sunday and although their shipping company is terrible, their customer service is outstanding! I spoke with Susan and told her the situation and she had told me that they have been getting a lot of complaints about LaserShip. She apologized and said that LaserShip's poor performance is a reflection on them and they don't want to have unsatisfied customers. She refunded me for the original jersey that I bought and ordered me the same one, discounted me $25 and upgraded me to free next day delivery. She then said that even if the other one shows up I can keep them both for my trouble.

I'm only giving them 1 star because 0 stars isn't an option. Upon ordering a jersey on 11/3/16, my order said it would ship no later than 11/17/16. On 11/20/16 I hadn't heard anything about my shipment so I contacted customer service to inquire. Apparently there was an issue with the system, my order, and two other excuses. Their solution was to send it to me as soon as possible. New shipment date? 12/15/16. I had tickets to an upcoming game and really wanted it by then. The original order would've been plenty of time to receive my order. After speaking with them, I asked if it wasn't possible to get it that week as I had a game to go to. They told me they don't do. Seriously? You can't overnight my already late order? This is the last time I will shop here. How do you run a business and stay in business when someone has to wait a month for something that they already paid for? Customer service reps are ignorant.

I placed 2 separate orders on 11/18/16. They canceled my first order without telling me. The only reason I found out was because I tried tracking my order last night (11/29/16) and noticed nothing had shipped yet. My second order still has not shipped, and I received an email on the 26th telling me I could cancel it if I wanted to. I confirmed that information with a customer service rep last night (11/29) and when I called back this afternoon (11/30) I was told I could not cancel it. They have "no record" of an email being sent to me and will not issue me a refund. They will not let me return the Tony Romo t-shirt because it's considered "custom." I was transferred to a supervisor who almost immediately placed me on hold, and said I *should* receive a response from Corporate on this by the end of the day. I will never shop here again. Horrible company and very dishonest. Please be weary if you decide to use them.

Bought over $100 worth of items from their shop. Took nearly a month to get my items. No emails, no contact, nothing. Then I went and checked their site because I'm missing items. Oh yea they canceled two of them without even letting me know. AGAIN NO EMAILS, NO CONTACT. Will not be shopping here again. GOOD CUSTOMER SERVICE IS KEY!

I just placed a order on 11/26. The same day on 11/26 20 mins while reading bad reviews and complaints I had a change of Heart. Since I seen the name NFL thought it was a legit company that have authentic merchandise, so I sent 3 emails. I got a reply asking what I want cancels. Lol after I continue to say that I want to cancel I was told I'm getting 80% back come for items that I do not have in my possession and they haven't been shipped out yet and it's still pending on my cc. They can canceled ripoff fake overseas merchandise. Company like is reason why would not online shops.

I went to NFL Shop.com to buy a Washington Redskins team jersey. There was a big banner across the Redskins product page indicating a 25% discount on orders (I believe) over $50 dollars. I ordered a $149 customized jersey and when I went to apply the discount code a message popped up saying that this was a limited quantity shirt and that the discount wouldn't be applied. This was at best a low class ripoff. I ordered the jersey anyway because I needed it but I'll not be buying anything here again.

RUSH Women's Carolina Cam Newton Nike Blue Color RUSH Limited Jersey Item #2524879. Ordered a jersey for my wife on September 14. It was supposed to ship no later than Oct. 13. On Oct 21, I called and they promised it would be sent out immediately. A label was created on Oct 24, but it was never sent. Called on Nov 10, they said they think it was lost and the supervisors on call would not take my call. They said they would refund and never even offered for it to be replaced. I purchased from another website. Not only did I never receive a call from a supervisor as I requested, they FINALLY sent the Jersey on Nov 14 in a cheap plastic bag. No box or anything. This is ridiculous. Definitely not a great gift, will not get there on time, and poor service.

Ordered a Dallas Cowboys salute to service hoodie and paid via PayPal, got a notice from PayPal that my payment was refunded but not the full payment - they shorted me $1.02. When I went to NFLShop.com to track my order it said it was canceled. I didn't receive anything from NFLShop.com about my order being canceled. I emailed customer service asking why my order was canceled and why my refund was short and I still haven't received a response.

Every year my husband asks for the Salute to Service hat for the Houston Texans. And around this time money is very tight. Well this year I made sure to set money aside so I can get it for him. We are planning on attending the Houston Texans game on Sunday, November 27th and we are taking our little girl. I was so excited to see it in stock and ships within 2 days (great selling point) and I was going to make it a surprise. Well as of now I am out $41.11 and I do not have hat. Here is my situation: I placed my order on Tuesday, November 15 around 1300 hours CST. Once I placed the order for the Salute to Service hat I never received a confirmation email. So I called within the hour and was placed on hold for over 25 minutes. I ended up hanging up and called back and spoke to a very nice gentleman who resent me the email. 30 minutes of my day ruined because your automated system didn't direct to the proper channel.

My husband ordered a Dallas Cowboys jersey, pajama pants, and slippers for me. He was informed of a certain delivery date and boy did they lie! When I tracked the shipping info it had changed from Nov 9th to Nov 11th, then when I checked it again the date had changed to the 14th. Today is Nov 13th and I received only the jersey yesterday (Nov 12th) and I am not happy at all. But looking at the reviews I don't think I'll be returning it... we will never order from NFL shop again. NEVER AGAIN! I have included photos of the brand new jersey that I literally just took out of the package. If I could give them half a star I would! Look at the pics and imagine once this jersey is washed what it will look like. They are a total scam and I can't believe the NFL is associated with them.

DO NOT BUY from this company. They first shipped my order to the wrong address which by the way took 45 days only to be returned to China. I asked for a refund which they denied saying I would hardly get any money back after it went through several banks. After several messages back and forth I had to send $24 via Western Union just to get them to ship it back to my correct address. This seemed like a scam clearly but I had no choice. After 3 full months since placing the order I finally got the jersey and hat. The quality of the products was laughable. The absolute worst knockoffs I've ever seen. What a joke. Avoid at all costs...

Ordered a mitchell and ness eagles jersey twice - first order was canceled without listing a reason. The 2nd order was also canceled without listing a reason. I contacted customer service and they advised the item was out of stock. I have been checking the website for three days and every day it shows the item as still in stock. I asked customer service when will the item be back in stock and they don't even know.

When I called to try and reorder due them sending the wrong size, I was told I would have to reorder and repay for another. I reordered the jersey on the 16th of September. Almost 2 months later I finally after calling every 10 days got most of a refund, but was shorted 33.00. Will NEVER buy from this company again!! If I hadn't kept calling and bugging them I would never have gotten my money back!!! There's a lot of other places out there to buy sporting clothes that want your business!!

I have never had such a bad buying experience with a Brand (NFLShop.com). The NFL should be ashamed to be affiliated with NFLShop.com. When you order anything, your goods do not arrive. On top of that Customer Service Reps are completely useless. They are just reading something from a script rather than trying to help a customer resolve an issue. Furthermore, they lie. They lie on when the items will be shipped and when the items will arrive.

NFLShop.com is the absolute worst place to by NFL gear. I will NEVER, I repeat NEVER order from them again. Not only is my item that was GUARANTEED to be delivered by Oct 13 not here, they then revised the GUARANTEED ship date to Oct 28 and now here it is NOVEMBER 2nd and not only has it not shipped, but they also will not give me an estimated ship date (even though the ship date would be BS and not ship by the time it was guaranteed). Even spoke with a supervisor who can't do anything to help out a paying customer but give a rambling bs story of nothing. Usually a very satisfied customer in general purchases and never write reviews but NFLSHOP.COM is worth the time to help save a customer from being dragged down this miserable black hole of wasting your time and money. ZERO STARS.

I ordered two football jerseys on the 18th of Oct. 2016 and here it is November 2, 2016, and it still hasn't even been processed, and when calling Customer Service they stated they still didn't know when they would ship. I then told them to refund my money so I can buy elsewhere and the Customer Service supervisor told me that he couldn't do that. I expect my money back within a timely manner because when I ordered the jerseys they didn't have a problem taking it from my account within 24 hours so just a heads up, don't waste your time on an unprofessional business with extremely poor customer service.

On October 7, 2016, I ordered a jersey and hat from the NFL shop.com. The hat came in a timely manner but here it is over 3 weeks later and still no jersey. I called and they said they were going to resend the jersey out, over a week ago. I called this morning to see the status and it still hasn't been shipped out to me. I caution buyers who need their items in a timely manner. Do not order from NFLShop.com.

I placed an order with the NFLshop on Oct. 2nd. After 7-10 business days I never received my package due to Hurricane Matthew and the warehouse. Once I called them to inquire about it they shipped my package on Oct. 11, 2016 and still haven't received the package. I've called twice after explaining to them that the tracking numbers could not be tracked because of an error message. The 1st guy I talked to couldn't understand why and he was seeing the same message. He told me I would receive an email after 2 days stating if my package had been returned.

Placed an order of two items, one hoodie and one colour rush jersey on the 9th of Oct. The hoodie was shipped out one day after the order, the jersey had to wait. More than two weeks went by, and not a word about my jersey. I then contacted them about this, I was told they didn't know the status of the jersey, and they didn't even have an estimate shipment day. I ask them to cancel the order, as I was fed up with their awful service. They refused to do so because "the order was too far down the track to make any changes."

My boyfriend placed an order on Oct 9th 2016 for some breast cancer items for our annual breast cancer walk we do in honor of his mother who passed away and it is now October 25th and still no shipping date. I have called in numerous times and every time I am told "We are not sure when your item will ship." "There is an issue with the warehouse's, blah blah." Well my opinion is they should have better communication with the warehouse and their customers to at least make them aware of the delays! They have not been helpful whatsoever and most reps have been extremely rude. Needless to say I will NEVER shop here again. I will buy from fanatics.com like I usually do because their items are never delayed. The best part is I received an email that my order was cancelled when I DID NOT approve a cancellation and I had to call back again and complain!

Ordered and received NFL Proline Jersey. Paid over $100 for it. Wore it one season (10 games) and the numbers are all peeling off. I called and was told I could have a 10% refund ($10). I have another NFL Jersey that is not Proline from another shop that is several years old and it's like brand new. Do not buy from this shop, and do not buy NFL Proline. They don't stand behind their product, and customer service is not a word in their vocabulary.

I order a throwback Redskins jersey on Tuesday September 27, 2016. I have called several times and every time I get a different excuse. 1) Because of the storm orders are delayed by 1 week. 2) "Your order has reached a certain state within our shipping process and we are unable to cancel it at this time. We have waived the $5.50 fee for use of the Merchandise Return Label that is going to be received in your package, should you choose to return your item(s) to us. A refund for this merchandise will be processed as soon as the item(s) are received at our Return Center. We are working on a new process to better our Fan experience when placing orders and apologize that your package has not shipped from our facility. We do not have an estimated time frame for when your order will ship from our warehouse and we appreciate your patience as we work through this process."

Ordered my hubby a Dallas jacket for his birthday. Birthday done, came and went. Still no jacket. Placed the order on October 7.. Called tonight to check on status and they still have not shipped it out yet. Something about their warehouse system crap. And had the nerve to say "we will give you a ten dollars credit for future purchases." I wish I would order something else from here.. First and last time!

I ordered a jersey on a Saturday morning and paid $24.95 for expedited shipping. I was expecting to see my purchase by Tuesday at the latest. Nothing arrived so I called the shop and was told my order was set to ship next Monday when it has been 6 business days. It does say that on my order confirmation but I do not recall seeing that on the submit page at least not where it makes most sense for the buyer to see it. There should be an agree to 6 business days field to check before clicking submit and paying for overnight shipping. That would be fair. I spoke to a rep and a supervisor and was basically told it is overnight once the order is processed. It is very misleading how they offer their methods of shipping. I personally will not stand for it so I cancelled. I don't need to pay $175 for a jersey and deal with that BS. They have forever lost my business.

I ordered a BBQ Redskin set for my brother's 60th birthday. The order was placed on 9.16.16 and I was told it would be shipped in 6 business days. When I didn't receive it by 10.1.16 I contacted the NFL shop via live chat and was told they would upgrade the shipment to overnight delivery. It's now 10.11.16 and I still have not received the items I ordered. I needed it by 10.15.16 and though a month was plenty of time. I would caution consumers about ordering from the NFL Shop - they do not do as they say they will.

I placed an order 9/26. It was supposed to be 3 day delivery. Called last week to be told there was an error & they couldn't cancel the order or tell me when it would ship. Here it is 2 weeks later & I still don't have the order or my return.

I order a Dallas Cowboys Onesie for my new granddaughter. When I called, on Monday, to check on it they told me they were having problems and it would ship the next day. When I didn't receive notice of shipping by Friday, I called again. The message on the phone said the call center was closed due to the storm. I then sent an email, which they responded to on Saturday, asking when my order would ship. They responded that they could not tell me. When I responded that I wanted my order canceled because it would not arrive by the date I needed, they informed me that my order was too far along in the process for it to be canceled. They can't tell me when it will ship, but they can't cancel it either! This is a very poorly run business.

Pro Line NFL Jersey - received 2 jerseys. The first one the numbers peeled up on the first wash and numbers are really in bad shape after the third wash. Scared to even wear the second one. Don't buy this garbage.

Placed two orders on the same day and chose 2-3 day shipping. Called to cancel one of my orders immediately after placing. Was told they were having an issue and would need to open a ticket for cancellation. I was assured the order would be cancelled and I did not need to wait on the phone. I called two days later and it appears the order was never cancelled. I was then informed that it would take about 10 days before I got the money back. Was I sure I just didn't want to keep the order. I am currently on the phone again trying to cancel all of my orders. 11 days after my initial orders were placed. I have been charged twice and received 2 items from my order and the items were from the order that should have been cancelled. You would think for such a large corporation they would have a better user experience and way of handling orders. I will be ordering from Nike directly.

Someone ordered more than $300 worth of merchandise from this online store using my credit card. Some of the merchandise actually got shipped to me, which is what alerted me to the fraud prior to the bill arriving. When I called to get help, they told me that they would not refund the money charged unless I shipped back the merchandise! I took care of it with the bank, but NFL Shop was not only hard to reach (more than 25 minutes on hold) but when I asked to be provided more information, they were rude and dismissive.

I ordered a Jersey for my son on a Tuesday. $170 plus $25 for overnight service. According to FedEx it will arrive the following Tuesday!! If you're going to charge $25 for overnight, it should be sent overnight. Something needs to be done with this obvious scam. They are charging for overnight shipping and then obviously sending packages via normal snail mail.

I ordered 2 t-shirts that were ordered in conjunction with the size chart. Needless to say the size chart was wrong and my shirts arrived and had to be returned. I shipped the 2 shirts back 09/10 and called NFL customer service to ask about the refund status on 09/22. The items were still in transit! NFL shop has an return label which had UPS on it but then changed the shipping method to some rinky dink carrier called smart label logistics. Customer service told me once it arrives it will take another 2 week to process a refund and 2 days additional to initiate the refund. So in total his is a month and 1/2 long process just for a return. It seems to look like NFL shop purposely ship items back snail mail to delay the return process. Long story short, don't order from them period as their practices are shady. I will personally never order from them again. Their items are overpriced as well so good riddance to NFL shop.

I found out a week earlier that my friend and I had tickets to go see the Falcons home opener game. I ordered a t-shirt and hat on Monday (Labor Day) which I know wouldn't process until at least the next day...I was fine with that, I opted to go for a 2 business day delivery up-charge of $18. I got a confirmation e-mail that the order had been placed and that I'd receive a shipping notification once it shipped. Wed. comes around, still no shipping notification meaning it would not arrive on Friday (what I had paid for) so I contacted customer service via online chat and inquired about the status of my order.

I placed my order with the expedited (two business day) 24.99 shipping method. However, I noticed that according to my FedEx tracking, the delivery was scheduled for a week after I had ordered. I called customer service and the rep said there was an error on their part, however, there was nothing they could do to change/expedite the shipping. First and last time shopping through NFLShop.com.

I received the wrong color of jersey. I had ordered a mainly black jersey and received it with a stain on the white name on the back. We will see what they say when I contact them, but I should have read this page first before buying. OOPS.

I purchased a shirt for a Christmas present, so I made sure I bought it early in October. It didn't fit, so I put it in the original box, with the return label, and sent it back after Christmas. NEVER heard a word and never got credit on my card. I contacted them and was told their return policy is 60 days. If you return it after 60 days, they DONATE your item to a charity of their choice! I have never heard of this policy. It's on their website, hidden in small print, in the return section. That should be on their Home page, especially at Christmas time! I don't believe they donated it, I believe their employees are wearing everyone's items that were returned after Christmas! This can't be legal! I will never shop on their website again!

In late October 2015 I ordered an official NFL jersey for my grandson for Christmas. Using the sizing standards I thought I picked the correct size. But they were wrong and the jersey was too small. I needed to buy a men's size small. Contacted NFL, they said I could not exchange but when I returned the jersey they would refund my money immediately. I went ahead and purchased a new adult size jersey nearly $50 more! And put the too small jersey in the mail. It's been three months now and I still do not have my refund. NFL says they can't find the package and that I didn't return it. However, I sent them the tracking information and it clearly shows it was received in February. Why the horrendous delay is anyone's guess. This website resorts to highway robbery. I have not even received an acknowledgment to my proof that it was returned. I will never do business with them again, and am looking for any help in getting my $80 back!

Buyers be aware!!! I had purchased a gift for my husband at Christmas using a gift card. The item didn't fit so he returned it and asked on the return form to be contacted via email or by phone number. The NFL shop disregarded the request on the return form and did not contact my husband. Instead they issued a credit on a gift card that was no longer in our possession and offered no assistance on correcting the issue. Please be aware that I have been told that the NFL Shop doesn't do any exchanges on any of their items.

I ordered 4 Super Bowl shirts on January 24 after the Championship Game. Guaranteed delivery before the Super Bowl. Did not receive until the Tuesday after the Super Bowl Game. I returned the shirts and requested a $7.30 credit for return shipping as it was not my fault the shirts were delivered after the Super Bowl. They REFUSED to credit the shipping. NEVER AGAIN will I purchase anything from this company. Does NOT deserve even 1 star but 1 is required to process complaint.

I ordered a Von Miller jersey the morning of the Superbowl from nflsalesjersey.com. Today I still have not received my jersey. I've tried to email the site with no response. My order shows no phone numbers to call. Has anyone had issues recently with this site? The jersey is paid for (and I had to use a second credit card too because of some chip problem). The status when I submitted my payment said "waiting for delivery" but that was on 2/7/16 and it's almost 20 days since and still no delivery. I'm afraid I may have been ripped off.

Buyer beware. I bought my son a Bronco's championship T shirt for his birthday since he is an avid fan. I was so upset when I received it today. Not only was it super thin material but it was printed crooked on the front. Shoddy, shoddy quality and to top it off they want $5.50 to return it. I'll never purchase from the NFL store again. I've bought better quality NFL products on Ebay!

Purchased this jersey on 12/25/15. After the second wash (I did follow directions on washing), the numbers and letters were peeling very badly. I wore it for Super Bowl, peeling letters and all, which made a total of three times I wore the jersey. I contacted NFLShop.com to try and get a replacement since the product was of such poor quality. They flat out refused, stating damaged or defective products can only be replaced/returned within 30 days. I had this a total of approx. 45 days, two washings, and three wears. Out a total of $118 + (which includes shipping and tax). Worst experience I have ever had with a retailer. Do not waste your money on this product!!

I ordered a personalized jersey on December 31st 2015 online. I chose overnight shipping. My brother died on December 27th and I wanted the personalized Buffalo Bills jersey to bury him in. After I placed the order and paid for overnight shipping. I called NFL Shop to ensure the jersey would be there before his wake on January 1st. I got a gentleman and I did not get his name. He told me that there is no such thing as overnight shipping and I should of known that. They need time to make the jersey and fill the order. Even after I told him what it was for he started being argumentative. At the lowest point in my life he was trying to argue and be nasty. Finally I asked to speak with his supervisor. I got a lady that did she would see what she could do and call me back.

Pro Line Men's Carolina Panthers Luke Kuechly Team Color Jersey. I ordered a Pro Line team jersey, which I wore twice. I then washed it for the first time, as per directions. When it came out of the wash, the numbers started peeling. I tried to return it, but was told I was past the 30 day limit for returns. I am now out $99.99 + shipping and tax. These jerseys are very badly made.

On January 24 I ordered a Peyton Manning jersey and a shot glass, with express shipping. On February 1st my shot glass came but my jersey still said "new on the site". Two weeks came and went and it was February 3rd when I finally called them. I asked where my order was and he said they are working hard to fulfill all the orders and that the warehouse was behind on the orders. Superbowl Sunday I finally come to terms that it's not going to be here. February 8th I check my email and see an email from nflshop.com that says "Regarding your order..." I immediately clicked on it and read the email, "we feel it is important to notify you immediately of an issue with the merchandise you selected. We were just notified that the manufacturer chose not to produce the item Men's Nike Peyton Manning Orange Denver Broncos Super Bowl 50 Bound Game Jersey."

I ordered two jerseys. One arrived in around 3 weeks. It wasn't the jersey I ordered. I continue to email them but I don't get a response. It's over 6 weeks now since I placed my order, and I haven't received my second jersey. The site says "authentic," however, these are not authentic, or even licensed jerseys. The one I got doesn't even have the team, or NFL logo on it. It was supposed to be a size 46. I doubt it's even a size 40. The only thing they got right is the name and number on the jersey. Wrong size, wrong color, wrong style (mine was supposed to be a throwback jersey). And of course, I paid for two jerseys, and only received one. Stay away!

FORTUNATELY FOR THE NFL SHOP - ConsumerAffairs reviewers HAVE to at least give One Star in order to submit a review. This company should be MINUS 5 * * * * * 's. So, I Order items 12 days ago, immediately following the NFC Championship Game. Was told in confirmation email the items would ship no later than the 2nd (7 days later). Well, 9 days later, still no tracking info. After calling and being on hold for over an hour and a half and never speaking to a human I went to their facebook page to inquire. Oh my! Talk about a cloister! Their facebook page is nothing but people complaining about being scammed - but, I digress. So, I ask/post about my parcel and am told to provide an order number and am later told it still hasn't shipped yet but I'd be "upgraded" to overnight shipping. What good is that when 3 more days pass and it's the Friday before Superbowl? So much for wearing anything fun to work!

Do not buy here! I ordered a jersey for my grandson for Christmas on their NFL Shop.Com page. I paid Seventy dollars plus shipping. My grandson wore this jersey one time and placed it back in his closet. It was Not put through the laundry. He took it out to wear for school and all the lettering on the jersey are lifting and peeling off. I contacted customer service and was told they would send me a return label to my email after I described to the lady what had occurred. I get an email from the company stating that it has been past 30 days... and they will not refund or replace the jersey. Sorry NFL.COM that the letters did not lift and peel within your 30 days. DO NOT BUY FROM THIS COMPANY. THEIR JERSEYS COST BIG DOLLARS. BUT ARE POOR IN QUALITY. AND YOU'RE JUST SOL. But they will look forward to doing future business with you. Never!!!

I purchased a Super Bowl jersey, that was in stock, and it had that the shipping date would be by Feb. 3, with Super Bowl on Feb. 7 I figured that would be plenty of time. I called because I had not gotten a confirmation of shipping and they said that it would not be shipped until AFTER Feb. 8! After the Super Bowl! This is outrageous. Not happy at all!

I place my order on 1/28/2016. I was told all items would ship by 2/2/2016. I order one custom item and 2 Cam Newton shirts one for my daughter and one for my son - youth shirts. I got the custom shirt for me and my daughter's shirts. My son shirt has not come. When I called yesterday I was told by Lauren the Supervisor I would get it today with free next day shipping. When I called today I was told that my order was froze and he couldn't tell me why. The service they provide is terrible. I think they should be shut down. How can you represent NFL and ya'll suck service really sucks ass. I will never order anything. They told me I could not get a full refund. I will be disputing this thru my bank.

I placed an order last January 26. Got an email saying "We are emailing to let you know that we have not yet received a shipment confirmation for your order # **. We are working with our warehouse to obtain an update, and will promptly notify you if there are any delays. Otherwise, as soon as we receive the tracking information, we will send a shipping email confirmation with the tracking details" on the 3rd of February. I tried reaching them via phone and chat and couldn't get a hold of any representative until this morning. I also received an e-mail confirmation this morning from them that part of my order has shipped. I checked on the tracking number they provided #** and guess what? The FedEx site doesn't even recognize the number! What an embarrassment to the NFL name.

NFLShop takes your money and then can't get the tracking or shipping right. Every time I've ordered, of course went through them using my NFLShop credit card, which is WORTHLESS, I receive a message that the product won't ship for weeks. This is never mention of how long it will take than a normal week to ship. I receive an email with a tracking number. When I click on it the information states incorrect information. Or more recently that my packaged was delivered in 9 states away today three years ago. I then wait 20 minutes to do an online chat with customer service and they just say sorry. I will order my stuff from AMAZON from NOW ON!

In order to get my purchase on time, I paid for the two-day shipping. Unfortunately they don't count the days it takes to ship. My Super Bowl shirt will be here Monday. Their shipping policy is very misleading. Do not ever order from this company. Customer Service is no help. Wish I had read the reviews!!!

I, too, wish I had took the time to read the reviews before placing my order. The confirmation email of my purchase was my first red flag. The "English" wasn't proper, and it didn't take long to figure out they are Chinese. My email gave my "tracking" information, so when I went to track my package, I got nothing. Zip. Zilch. Nada. No information at all. So, I'm seriously doubting that I will ever get my order. If and when I do, I'll submit a product review. If I had to do it over again, I wouldn't go near this business. And I will be more than happy to spread the word.

With a NFL credit card you are to get 20% discount after entering six digits of the card. NOT. Called the card company and they tell me it is their website BUT NFL.COM says it is my card site. I am not on my card site. I am on theirs... Switch and bait. Never will buy from them and returning all unopened stuff. When I called they said they did not know about discount and then admitted one existed. WOW good thing I like hockey better than football.

NFLShop very slow to ship merchandise and charged my credit card a week before the order shipped.

Horrible, simply horrible. My boyfriend received a great gift for holiday this past season: a Seahawks sweatshirt. Only problem, it is one size too small. I figured this would be a simple exchange -- send a form back requesting the same sweatshirt in a larger size, they'd ship one out, simple... like every other retail company. Not so.

Same as the other hundreds of complaints. Ordered 2 items, one sent one probably not but both charged to me. The one we never received was addressed to the town only - they left out the house number and street and then insisted it was delivered. The other was returned, tracked and signed for by them but NO refund issued because they say they cannot find the tracking. TOTAL SCAM. See the hundreds of complaints on ConsumerAffairs.com and here. Also the NFLShop.com Facebook page is buried in complaints daily. They just roll along denying responsibility and posting nonsense that they want to be helpful while all along ignoring their incompetence. WILL NEVER ORDER FROM THEM AGAIN & WILL CONTINUE TO TELL EVERYONE I CAN TO AVOID THEM.

On 12/28/15 I ordered 3 Cardinals Larry Fitzgerald jerseys. On 1/16/16 I received 2 cardinals jerseys and one Atlanta jersey. This is my customer service response. "Jan 20 at 7:28 AM - I'm afraid if you want to return it and exchange you will have to cover all the shipping cost and it's time-consuming. Shipping costs more than the jerseys. I suggest you sell that one. I will give you some discount to order new ones you want. Jessica." What do I have to do to get what was ordered? This is the company's mistake and they will not correct it.