NFL Shop

I ordered a Rams Justin Lawler jersey. It had the wrong number on the site. I called and told them the right number. The guy told me I was right and he put a ticket in for Nike with the right number. Told me if they do send the wrong one they would replace it. Well long story short it was my fault for ordering the wrong number. They will not replace it. After this they changed his number on the site because they had the wrong number, but I'm stuck with the wrong jersey and out 145 dollars.

I ordered a custom Giants tee shirt, with my husband name and number and the lettering and the numbering on the tee shirt is way too big. The lettering and number is not the same ratio as the picture and is so huge that you can see it three blocks away. This is not what a Pro-line tee shirt looks like... It seems as though they were trying to fill the order so fast that they used any iron lettering. My husband is a die-hard Giants fan and I cannot give him this shirt. I wrote to the company for another shirt with proper lettering, even though it's a no return policy and waiting to hear back. They should be ashame to put this lettering on any sports attire... The Giants would be upset and so am I.

Bought 6 jerseys for Christmas. Had to order 2 months in advance to get in time for Christmas, they wore after Christmas washed once each on separate times and they fell apart. Nothing else did just them. I called. They would not do anything only have 30 days to return for defect, great! Will not stand behind product, you can buy from them if you want but I won't ever buy again from them, expensive garbage...

How on earth does a company based in Florida take over one week to get a shipment to Philadelphia and Amazon can get me merchandise from the same State in two days flat? Not sure what the issue is but a big company like this needs to step their game up, terrible shipping times, glad I got clothing two weeks before a birthday or it would have been late for sure. TERRIBLE SHIPPING.

When I ordered a custom jersey for my 4-year-old's birthday, it did not deliver twice. I live in a house on a street and it stated it was undeliverable. When speaking with customer service they said they could not contact them as they had no information, that blows my mind considering you are dealing with this shipping company. How do you not have any contact information or know where their carrier guns are. Landmark Global is also **. No way to get ahold of anyone to figure out how to get your package. This does not make any sense to me. This website and courier I don’t trust. Will never order anything from them again.

Customer service is a joke. You spend several minutes on hold just for them to tell you they aren't allowed to help you with anything custom ordered. Worst customer service ever. Don't waste your money ordering anything custom from them!

I ordered a Super Bowl jacket in February which said it would be shipped no later than June 1st. This apparently means it WILL be shipped on June 1st. Other items I ordered and paid more to be shipped early came weeks later. I would not recommend ordering anything from this site.

I ordered some jerseys but my bank rejected the payment so I did some research. I found that this company has a lot of dissatisfied customers who have been mislead. The first red flag was when they tried to charge me for more money than what was listed on the checkout page. I went to their FAQ area and read this: "11. Why do you charge my card more than your product price?" "We only receive the product price. The extra money may be charged by the blank as the blank fee. Hope you can understand." NOTICE THE WRONG SPELLING OF BANK? This is a RED FLAG that this company is most likely from another country and might be a scam where you don't get what you see or ordered. If you get your order. Thank goodness for my bank! I suggest you stay far away from this place.

I ordered an Eagles Super Bowl Champions polo right after they won the Super Bowl. The shirt I ordered was nearly all black and stated that the graphics would be embroidered on the shirt. Since I placed the order, the image of the shirt changed to black with gray sleeves. I didn't check the description at the time but received my shirt today and found out the item description also changed from embroidered graphics to heat sealed graphics. I paid $60 for a black shirt with embroidered graphics and received a black and grey shirt with heat sealed graphics.

So, I ordered a custom Saints sweatshirt for my boyfriend's birthday... The patch completely peeled off the first time he wore it! So embarrassing. They had a fancy iron on made but didn't bother to iron it on. Worth a crap when they should have sewn it in the first place... considering it took extra processing days. When I contacted them about it they told me (after I read that it was non-returnable due to custom nature) that they could return it but not offer me a refund. I told her I didn't want another one sent just to have this happen again. I just wanted a refund... My boyfriend liked the design & we can get it sewn on but the point is this whole thing was unnecessary; especially for the price.

I used NFL Shop for the FIRST time on Feb. 3rd (and it will be the last!). I placed an order, apparently this was a "Special Event item' scheduled to be shipped LAST Wed. 2/7, it didn't. As of 2/15, the order is still showing as "New." (Normal orders show as New when you first place them, then "Processing," then "Shipped") I have contacted Customer Service 4 times so far, 2 times via live chat, 2 times via phone and the customer service reps are clueless useless fools. Sorry to be so harsh but that's what it is.

Ordered an Eagles Super Bowl cap on Monday Feb. 5th based on the guarantee on the webpage the cap would be delivered by Feb. 8th with no shipping charge. Never is true. Shipping charges were made and the cap arrived today Feb. 13th. It was also difficult to find the tracking information. All around a poor experience. No wonder it is also difficult if not impossible to post a review on their website.

When the Eagles won the Super Bowl I ordered the T-Shirt, the beanie, and the towels. I never received confirmation that the order went through but the money was out of my account. The website said “Ships before 2/12”. I just received the shirt but there was no beanie or towels and when I asked they said it would ship in another 3 days. Almost two weeks after I placed the order. I could have driven to Philadelphia and bought my stuff there and got it faster. When I talked to customer service they never claimed fault and when I complained about when it was supposed to ship they said “Is there anything else I can help you with?” I may never shop through them again.

Eagles Super Bowl Merchandise - Ordered a jersey the day after the Super Bowl, and some t-shirts. It said all items were in stock and would be received by the 02/13/18. Still have not gotten the items, and when I called they said these were specialty items and I would not get the items until after 02/28/2018. They offered me a measly 10% off for my troubles. This is deceptive advertising. I would have gone elsewhere to purchase these items if I knew they were not in stock.

Ordered 2 customized Eagles Super Bowl shirts from the NFL store on 01/30. Did not receive the shirts until 02/10. Quality of the shirt is very poor for the cost. Shirts cannot be returned because they are so-called customized. Buyers beware! Would not recommend and will not be purchasing from this site again.

Ordered a championship t-shirt night of the Eagles Super Bowl. NFL.com claimed free shipping with Shop Runner. That did not happen and they charged for shipping. The t-shirt is 12 days out; they claim it is special order but I saw thousands of fans wearing the t-shirt at the parade. So I guess once they get your money, you go to the bottom of the pile. NEVER AGAIN!

I ordered a SuperBowl LII t-shirt and an Eagles Superbowl jersey 2 weeks ago. Both items were listed as in stock with 4-5 day delivery, plenty of time before the game. 2 weeks later and 2 days after the game I'm still waiting on the package. I called customer support 2x the week before the game to cancel the order but was promised it would arrive before the game. They said customer service received a "memo" that all orders would arrive before the game as promised. This was a lie, I'm sure they screwed a lot of people with false shipping promises and were banking on customers keeping the items regardless of them arriving after the season had ended. I will be returning the package as soon as it arrives and will never order from NFLShop.com or Fanatics again. I advise everyone to avoid.

I am a die hard Philadelphia Eagles fan, and was very excited to see that they were going to the Super Bowl this season. I wanted to buy some fan gear for the game, so I had decided to order from an online site. I chose NFL Shop, because of the name (had never used them before). I placed my order for a Special Event Jay Ajayi game jersey and a conference championship shirt on 26 January with expedited shipping. I received a confirmation email that stated that I would receive my items by 3 February, the day before the Super Bowl game. Well, I didn't receive my items before the game and was totally devastated since the Eagle had won the game. A few days later, I received an email stating that my shirt was shipped, but the jersey was delayed. I didn't receive my first item via expedited shipping, so I contacted customer service and they refunded my shipping fee/gave me a partial refund on my jersey and told me that I would receive my jersey 10 February.

Ordered an Eagles jersey on January 25, next to the jersey it said Special Event item, would ship before January 31. January 31 rolls around and no confirmation email, nothing. So I called and did an online chat with customer service. They apologized for the confusion, but I was pretty clear that the website stated would not ship any later than January 31. On Thursday, I contacted again and they said it would arrive at my house on Saturday January 3, I made sure to ask that it would be arriving at my house on Saturday, not being shipped on Saturday.

Despite the NFL brand name, this website is a joke. I placed an order in January and my confirmation e-mail states, and I quote, "This item will be shipped no later than Friday, February 2nd." It's now the 5th, and no information or tracking available. I called customer service, they said I'll be sent an e-mail when it's shipped. Why say no later than Feb. 2nd, if they can't, and then take no responsibility at explaining why they lied. They took my money immediately though but no merchandise as they claim. Forget buying here if it's a gift on a special date.

I ordered a Super Bowl T-shirt, Jan.26, paid for shipping, fully expecting to receive it before the Super Bowl. NOT! It was in stock and available. I still have not received it as of Feb.5 and according to the FedEx tracking, I won't get it until Feb.8. Seriously. Not only am I disappointed, I am mad. Who cares about wearing the T-Shirt now. There is nowhere on the NFL.com site to write a review or comment, that I saw. I found this site to voice my concerns and see others are having the same issue! NEVER will I buy from NFL.com again. I often shop on-line, from many different companies and have never had to wait this long for an item to be delivered. What a waste of my time and money!

This is the second time I ordered from the NFLshop.com. First was a customized hoodie with name and number on the back. Decal on the back was completely off center! Called them and they re-sent another one. Now order conference champion shirts, waited almost 2 weeks for the shirts and yet another shirt ordered with the underdog decal on it came off centered again. This is how you conduct business??? You have the NFL name attached to your business. I don't understand how this place is still in business.

I ordered a Super Bowl T-shirt as a gift for my son on January 24th. It is now Super Bowl Sunday and the T shirt has STILL not arrived!!! I called customer service and they took no responsibility for this fiasco and abysmal customer service. They blamed the shipping company which is not my problem. It is theirs. The "best" NFL Shop can offer is 30% off a T-shirt that they failed to deliver for the big day! A huge disappointment and customer service failure. If I had known this, I never would have bought a product from them and will never do so again. The worst customer experience ever! You've been warned.

I ordered a jersey for my husband as a gift. I did so with high hopes that it would actually come before the Super Bowl. The website stated that “special event” items would be shipped by Wednesday. To make certain, I paid a fee for expedited shipping. Well, by 2/1/2018 I became concerned and called their customer care. They assured me it would be here. Yet, it didn’t come and it won’t until Monday. I’m very upset and disappointed. This was a total waste of time and money.

I ordered a Super Bowl Jersey specifically for tomorrow. I placed the order last week using overnight shipping. My jersey is still not here almost 2 weeks later, and is not arriving until the day after the Super Bowl. I’m very disappointed! This is false advertising and I will not purchase anything from the NFL shop EVER AGAIN! You guys should be ashamed! Especially after the fiasco that happened with other people’s orders placed for Christmas!

I ordered a Zach Ertz jersey for my son on Tue 1/23. They took my payment immediately, on Wed 1/24. They said they would ship by 1/31. What??? Why wait a week from the time you have my payment until the time you put the jersey in a package? Now they say it's in Ohio, and will arrive in PA by 2/6. No, that's not good enough, the Superbowl is 2/4. I hope that FedEx makes up for NFL Shop's failure and delivers sooner. #flyeaglesfly

I am extremely disappointed in the advertising scams that NFL Shop is participating in. On January 21 after the football game, an ad came across Facebook about ordering Eagle Items to be "prepared for the Superbowl" as I am an Ajayi fan, I decided to order a Tshirt with the number 36 and Ajayi on the back. It was the women's. The website had Guaranteed free shipping within three business days. I received a confirmation email from NFL Shop. It too stated, "Your order will be shipped within three business days" - well guess what?? It is now Feb 1 and my order hasn't even been processed let alone shipped. But they sure took my money.

Ordered custom shirt for daughter 8 days prior to Super Bowl. I called Servicing to confirm status since it is the 3rd day and I still have not received confirmation the order has shipped. Rep stated it is in process but gave zero assurance it would be mailed today. Rep advised order is due to arrive February 9th since it is being shipping from Kentucky. I can drive to Kentucky in less than 12 hours but it takes 9 calendar days for my shirt to arrive. My daughter was crushed. Spoke to so called Supervisor Jasmin who provided no help other than repeating what the previous rep stated.

Ordering from NFL.com seems easy enough. They promise shipping dates and even free shipping with a special code. Well, the shipping date for my first item, for which I paid the shipping cost, has come and gone. Nothing has happened with the item yet. I will not receive it on time, and I cannot cancel the order. Stupid me. I ordered a second item a few days later. This time I used the free shipping code but was charged shipping anyway. I would never recommend this group.

I had placed a custom-made order 2 weeks before the Superbowl (Jan 21). The website made the impression that when you order, and still today, you receive your item on time before the Superbowl. My item will arrive a day after the game and by then it's worthless, no refund. I'm beyond disappointed, and I felt that they mis-advertised. I would have paid extra if I would have known that the shipping can take up to 10 business days. All they did was refund my shipping.