NFL Shop Reviews

NFL Shop is not interested in helping their customers. I ordered a pair of shoes for my husband for Christmas. I decided to wait and give them for his birthday in May. I didn't look at them. In May, I realized I had gotten the wrong size. I called them, admitted it was my fault, and asked if they would be willing to trade for the right size... which they still carry in stock. They said no because it was outside the return window. I tried to get them to hear me out. They told me two different times that a manager would call me back. They never did. They could have traded me a no cost to them. Now it has cost them a lot more than $150 because my family will no longer order from them. While I didn't order much, my husband did.

I purchased an NFL Team Office Chair in November of 2025. By the time it arrived and I started using it, it was December. I noticed a couple of weeks ago that the chair was not holding the position I placed it in, like the piston or shock was leaking and not holding position. I reached out to customer service and was basically told that because this did not occur within the first 45 days from date of purchase, there was nothing that could be done. Wait, I paid $300 for a chair that pretty much has no warranty?? I wasn't asking to replace the chair itself, just the part that was clearly defective. I wad told the best that could be done was a discount code for a future purchase. Future Purchase??? Why would I ever buy something from this company again? I would have even paid a small fee if needed to get this fixed. It sucks but I guess I will be taking my business elswhere...not that NFL Shop cares.

Be aware of customer support. If you anger them or question them, they will send the wrong product(s) promising the correct item(s) were sent. I questioned their every move and instead of receiving the 2 jerseys I received a girls top. I immediately stopped payment and they became furious. So much so they accused me of switching the items?! I provided photo proof of the wrong item as well as the label. They repeated the same routine during a "late" shipment. I had to wait 10 days for a jersey to be sent and when it came I became to owner of 2 tee shirts instead of the jersey I ordered. I'm sure it's a pretty big joke there but bad service equals no money and a bad review.

I try to order different products and use either the P.O. BOX or the street address, it says it is unable to deliver to that address 🤔🤦 WTF is going on, I don't have any issues with other sites buying products and using either the P.O. BOX or Street address, also trying to use different buying methods, cards, banks, etc.

WARNING! WARNING! DO NOT SHOP AT NFLSHOP.COM (ALSO KNOWN AS FANATICS.) I did, and my nightmare lasted 3 months and cost me A LOT of money!! IF I COULD have given them A -10 (OR MORE) I would have! I first ordered a Men's M sweatshirt and what they sent was more like a Women's XS, then they charge you to return items (which they don't tell you) and to make your experience even better, they will not return your money back to your original payment card, UNLESS YOU PAY A $10 PENALTY FEE. WHAT????

I recently (last couple of weeks) purchased a recliner that is now $200 cheaper (less than 30 days later). They will not do a price adjustment, credit or anything except have me return the chair, reorder it and pay another $179 shipping which of course makes the savings negligible. I wish my husband didn’t like the chair because I would send it back and NEVER SHOP WITH THEM AGAIN.

I ordered something for my 1 year wedding anniversary and was promised a delivery date (even got a notification that it was arriving that day). When I click on the tracking info, it hasn't even shipped yet. IT'S BEEN 3 WEEKS SINCE THE ORDER!!!!

Unless you KNOW in October which team is going to be in the Super Bowl, DO NOT order anything from NFLSHOP.com. They will tell you it will be there before The Game and then two days before The Game they, or their shipper, will send a email of disappointment. Their only offering...a discount on future purchases. Just DO NOT DO IT.. NFLSHOP.com should be called NFLWEPROMISE WHATWEDO LNOTSUPPORT.com.

Paid for 3 jerseys to get here by the Super Bowl and one of the jersey wouldn't ship till after the Super Bowl. Even paid to get here by then. I contacted CS and they told me they don't even have the product yet. I hope everyone cancels their orders.

If there was an option to get this entire company a negative rating, we would do it! Ordered a jersey as a gift for someone, when it arrived, the numbering was already peeling off! Used the chat to talk to customer service. They “guaranteed” they would expedite the order so it would arrive in time for me to gift it - mind you this was a 48 hour window and I told them they would never be able to do it. All I was asking for was a refund — they wouldn’t do it.

I purchased 2 items before Christmas. When they arrived one was an XL in women’s but it was sized to fit a child. The other, an XL in men’s ran small. The zipper was all plastic and was stuck, wouldn’t zip up or down. I was afraid to break it. I sent them back but was faced with a nearly $10 return fee per item. Wow that’s a lot! Then they issued me 2 gift cards for my return. I tried to get them to give me my money back to which they responded they couldn’t. I’m not sure why even though I told them the issue and that I wouldn’t be ordering from them again. I was forced to have those gift cards. I ordered again to at least get something out of it and lo and behold, the next time I got was so cheap, so thin. I paid over $100 for it and could have found something better at a dollar store for $10. I returned it immediately and wouldn’t you know it, I was given gift cards again.

Have had ongoing issues with NFLShop.com since November. The original store credit I received did not work. I contacted customer service multiple times and was repeatedly told it was active. I eventually asked to speak with a supervisor, who was also not helpful, and only after getting very firm did anything move forward.

We purchased about 6 different items from NFL Shop and fanatics for Christmas. What arrived wasn't the high quality you'd expect when paying $55 for a tshirt. Instead it is cheap ironed on crap that will be destroyed by the fourth or fifth time you wash it. Great job NFL. Never again!

Beware! After receiving a hoodie that was too small, we tried to return or exchange it. Very poor and frustrating process to return. After trying for two days to chat with company, we finally chatted and were told we couldn’t return item because we ordered this Christmas gift in late October. We did not even receive the item until late November and had no tracking information. Recommend to all to never use this company with its limited return policy.

IF I could give a zero I would. These guys are horrible. I ordered two items and paid extra for the to arrive by XMAS. I only got one item and now being told other item will ship sometime between 12/26-1/6. I tried to contact someone through chat box and went through that for about an hour repeating itself that I could not cancel the order even though they messed up. Finally got put with a live person through chat, again no phone to call. Then I was told I can no longer cancel because you only have 30 min after placing order. I asked why if they lied and had not shipped item. She said this was policy. Eventually they are escalating issue and I should see refund. WRONG. Minutes after I get email saying the same thing, "Too bad too sad but we are not cancelling order and you will have to wait." This happened to me last year so shame on me for ordering here again.