NFL Shop Reviews

Ordered and paid for express shipping so I could surprise my wife with her jersey for Sunday's game. Tracking said delivered Thursday. I was home all day, single family residence, checked both doors and mailbox several times. CHATTED with NFL SHOP Friday gave all information, ask to be updated with status, provided my email address. Chatted again today Saturday since no update, was told processed through carrier and it would take 3 days. NO REASONS, no update. Very disappointed poor customer service, will not order again, will definitely not recommend them.

Ordered an item with guaranteed delivery by game day. Item won’t arrive until after game now, after waiting 2 weeks. I have to pay a 9.99 fee to return the item now. WTH? I would not order from them again.

I ordered a Jersey and it said that I would receive it in time, now it’s going to be a week late. Don’t bother with Official NFL Shop, they couldn’t care less about their customers. They pass their internal shipping issues off onto their customers. #boycottNFLShop

My order is taking 4 weeks from time made purchase. I order something for the Super Bowl and it's not coming until after the game. Order on 1/26/25. It was just processed on 2/5. Delivery not until 2/14. Too late for the game.

I ordered my son a JJ Watt shirt three weeks before Christmas and it was set to come within a normal time frame before Christmas. Then I got an saying it wasn't coming until Feb 11th. Then it was just canceled altogether but with no email this time. Very sneaky. Will not purchase from them again. Such a scam.

I purchased an item on sale, but I failed to check a box at checkout and the charge went through at the regular price instead of the 30% off the items was advertised. When I caught the error, I called the NFL Shop customer service and they would not cancel the order or make the adjustment, even though the item had not yet shipped. The only way to fix the error was to return the item at my expense. Advertising an item on sale and then charging the regular price is generally considered illegal, as it constitutes deceptive advertising under most consumer protection laws, particularly in the United States where the Federal Trade Commission regulates such practices. I will ever order from this company again. The customer service department is the worst I've ever dealt with.

Never Again! I’ve been waiting for a month for my order to arrive and when tracked, it indicates as “returned”. Contacting NFL Shop is pointless as they use AI bots (no human customer service representatives), who tell you no useful information and then terminates the call. Total rip off!

Said it was in stock, but immediately after ordering was sent a message that it was back-ordered. No number to call, no way to cancel, no human to talk to about it. Waited a month, then was sent a delivered email... not delivered! They make you wait over 3 days after a delivery confirmation to maybe get a refund. Only AI to text with. REGRET!!!!

Horrible experience from start to finish. Withheld my money and Customer Service agent, Joanna, said sassy things like "ma'am we do have a policy" and "should have tried another way to reach out" when I could prove to her I did try twice within the 45 day period to receive a refund. Order never shipped, and now I am paying for it. Do not order from this site. It is unlike anything I have ever experienced!

Bought a jersey a also one for a gift... Smh. Terrible customer service, no exchanges and also will charge you shipping & return fee... I thought they were legit. 🤔Oh NFL... Smdh. Will never order from here! Rather go to the M.O.A or different place!!!