NFL Shop Reviews

Have had ongoing issues with NFLShop.com since November. The original store credit I received did not work. I contacted customer service multiple times and was repeatedly told it was active. I eventually asked to speak with a supervisor, who was also not helpful, and only after getting very firm did anything move forward.

We purchased about 6 different items from NFL Shop and fanatics for Christmas. What arrived wasn't the high quality you'd expect when paying $55 for a tshirt. Instead it is cheap ironed on crap that will be destroyed by the fourth or fifth time you wash it. Great job NFL. Never again!

Beware! After receiving a hoodie that was too small, we tried to return or exchange it. Very poor and frustrating process to return. After trying for two days to chat with company, we finally chatted and were told we couldn’t return item because we ordered this Christmas gift in late October. We did not even receive the item until late November and had no tracking information. Recommend to all to never use this company with its limited return policy.

IF I could give a zero I would. These guys are horrible. I ordered two items and paid extra for the to arrive by XMAS. I only got one item and now being told other item will ship sometime between 12/26-1/6. I tried to contact someone through chat box and went through that for about an hour repeating itself that I could not cancel the order even though they messed up. Finally got put with a live person through chat, again no phone to call. Then I was told I can no longer cancel because you only have 30 min after placing order. I asked why if they lied and had not shipped item. She said this was policy. Eventually they are escalating issue and I should see refund. WRONG. Minutes after I get email saying the same thing, "Too bad too sad but we are not cancelling order and you will have to wait." This happened to me last year so shame on me for ordering here again.

I purchased the Aidan Hutchinson photo with piece of game used football in it and when it came in the the frame was broken with no damage on the external box, I had contacted customer service and they are only willing to give me a 10% refund. A new frame for the picture costed 70 dollars and they aren’t willing to reimburse me. I would not recommend purchasing from NflShop,

When I went to checkout, the winter "HUSTLE" discount was showing in my checkout list, and I didn't realized that I had to ALSO put it in the discount box. So when the order came through it was full price. I contacted customer support 2 hours later, and they said they couldn't add the code, so I asked them to cancel the order, and they said they couldn't do that because it was 30 minutes after the order was placed.

If I could, it would be a negative number. I was charged $27 for overnight delivery that was going to get to me 9 business days later. After canceling an order because the 3-7 shipping option wouldn’t here for weeks, I called to make sure the overnight would be sent overnight. I was told I’d get in 2 days. The NFL has enough money to have efficient business practices.

I’ve never experienced customer service this frustrating. I had to reach out five different times just to get a basic issue addressed. One of those times, I was told a manager would call me back that call never happened. It shouldn’t take this much effort to get help, and the lack of follow-through was extremely disappointing. Because of this experience, I won’t be ordering from them again. I truly hope they improve their communication and accountability, but this was unacceptable.

I purchased Christmas gifts, but 1 item wasn't going to be delivered until after Christmas. I contacted customer service and they said the window was already expired because package was already prepared and ready for shipping, but it would take 30 days to get delivered. Therefore I couldn't cancel, because "people worked hard preparing package", and I also worked hard for my money to purchase this item. They're idiots. Shop elsewhere, don't waste your hard earned money here. Besides, the grade on products I did receive are of poor quality!!

I just placed a order this morning, was checking out using a discount code that was good, but after I checked out was sent my email confirmation they charged me full amount no discount, it was good when I checked out, now they are telling me there is nothing they can do, I will never shop here again, just wrong during the holidays too, being taken advantage of to get your money.