NFL Shop Reviews

Ordered a gift for Father's Day. Received a note of thanks for order, payment deducted from bank. Two weeks later, nothing received and an email stating ‘return received, refund processed’. Contacted so-called customer service to inform them item never received so how can it be returned. Unacceptable excuse of a customer service rep, stating I should receive refund in 19 days. Told them to read what I was stating and wanted to know how an item is returned when it was never shipped or received. Got a generic, "Here's a 30% coupon for inconvenience." Do not order from NFL Shop as they apparently hold your money and draw interest on monies received with no intent of shipping merchandise. Unacceptable and fraudulent service; or should I say lack of service. Contacting BBB and attorney general to get this fraud stopped!!!

NFL customer support line is laughable. If I wanted to talk with a computer.... You get the idea. I asked for a representative and they sent me to a chat line. I have spent thousands of dollars with the NFL and their merchandise. NO MORE.

The NFL Shop provides the most maddening customer experience that I have ever experienced. The “customer service “ comes from a call center in the Philippines. No one at this location, supervisors included, have any authority to resolve issues. The NFL Shop uses the UPS to USPS shipping method which makes packages untraceable by the customer.

I would not recommend buying from this company if you think you might have to make a return. I returned something I bought for my husband and there were two options 1) refund to original payment and pay shipping $6.99 or 2) e-gift card for full amount. I chose option 1. When I returned the item I got an email stating that my refund will be returned by original payment method. Then I got a second email saying I got an e-gift card for my purchase minus the shipping cost. When I talked to customer service they said we can’t change the refund method because it’s already been processed. But that was not what I chose when I initiated the return and I knew that the company messed it up because they didn’t even give me the correct amount back if I had chosen the e-gift card. I’m super disappointed in the customer service here.

Ordered and paid for express shipping so I could surprise my wife with her jersey for Sunday's game. Tracking said delivered Thursday. I was home all day, single family residence, checked both doors and mailbox several times. CHATTED with NFL SHOP Friday gave all information, ask to be updated with status, provided my email address. Chatted again today Saturday since no update, was told processed through carrier and it would take 3 days. NO REASONS, no update. Very disappointed poor customer service, will not order again, will definitely not recommend them.

Ordered an item with guaranteed delivery by game day. Item won’t arrive until after game now, after waiting 2 weeks. I have to pay a 9.99 fee to return the item now. WTH? I would not order from them again.

I ordered a Jersey and it said that I would receive it in time, now it’s going to be a week late. Don’t bother with Official NFL Shop, they couldn’t care less about their customers. They pass their internal shipping issues off onto their customers. #boycottNFLShop

My order is taking 4 weeks from time made purchase. I order something for the Super Bowl and it's not coming until after the game. Order on 1/26/25. It was just processed on 2/5. Delivery not until 2/14. Too late for the game.

I ordered my son a JJ Watt shirt three weeks before Christmas and it was set to come within a normal time frame before Christmas. Then I got an saying it wasn't coming until Feb 11th. Then it was just canceled altogether but with no email this time. Very sneaky. Will not purchase from them again. Such a scam.

I purchased an item on sale, but I failed to check a box at checkout and the charge went through at the regular price instead of the 30% off the items was advertised. When I caught the error, I called the NFL Shop customer service and they would not cancel the order or make the adjustment, even though the item had not yet shipped. The only way to fix the error was to return the item at my expense. Advertising an item on sale and then charging the regular price is generally considered illegal, as it constitutes deceptive advertising under most consumer protection laws, particularly in the United States where the Federal Trade Commission regulates such practices. I will ever order from this company again. The customer service department is the worst I've ever dealt with.