NFL Shop Reviews

I ordered a jersey for my son's birthday on 8/24 with an ETA shipment date of 9/24. Ok, I get it. Jerseys are in high demand. Then came 9/24, no jersey, no shipment, no communication. Then it was pushed out to 10/3 in which I patiently waited, waited, waited. NOTHING! Still says 10/3. No update again, no communication and charged me month plus ago. Season is already 1/4 the way through. Now it says 10/17?? What a disgrace.

I ordered a jersey for my wife as a Christmas present on 11/25/22. The company took my money on 11/25/22 and never shipped the product. When I called 12/9/22, they said it would ship 12/16/22 and I’d have it by Christmas. I never received confirmation that it shipped so I called today 12/16/22. Now I’m told it should ship 12/30 and I’ll get it by 1/25/23. When I placed the order, the Jersey was in stock. The website says orders are processed and shipped no longer than 3 days after receiving payment. Yet my order is going to take two months? I could understand if it was backordered or something like that. But it wasn’t. Since I can’t get the Jersey in time for Christmas I asked for a refund. I was told that’ll take 3-7 business days. We’ll see. The whole thing feels like a scam.

Ordered a Patriots hoodie as a Christmas gift and received a Colts hoodie. Called and they said they were out of Patriots stock. Never notified me just sent me something totally different. Now the gift won't be given. Company sucks. WILL NEVER ORDER FROM THEM AGAIN!

My husband finally decided as a birthday gift to himself, he would get himself a custom jersey. It was before his birthday and they were having a decent sale. He wanted authentic, a company he can trust. So why not go straight to NFL. This company by far has the worst customer service ever, if you do not want to be swindled, do not even bother, DO NOT WASTE YOUR TIME AND MONEY. Over a month no customer service update, email, phone, NOTHING.. Every time you call you either GET someone who is NEW, answering the phone unprofessional, HARD to UNDERSTAND... and HAS NO CLUE WHAT IS GOING ON.... Never can get a MANAGER. They are always submitting some ** ticket to get you moving along. Anyway no update for over a month.

NFL Shop is getting to be a joke! We used to love their things! Today, I tried to redeem some fan cash (which I received in an email) and, when I tried to sign in, it kept saying it was an invalid address. I spent two hours trying different customer service phone numbers and chat lines and got nowhere. I finally got a live person who told me they had no record of that email even though we have ordered from them and receive ads all the time. Hmm. Eventually, she informed me the system was down. I asked if I could just order through her, using my fan cash and she told me I couldn't. I needed to try again in 2-3 hours. That was 3 hours ago. I just tried again and got nowhere. I was excited to order these two hoodies for my husband's birthday but, I think my time would have been better invested buying some sheep, tending to them, shearing them, and, well, you get the point!

I bought my boyfriend a giants jersey on October 4th for his birthday which is on October 15th. I paid 5.99 for shipping and it was expected to come within 5-7 days. I get there are delays but I wasn’t expecting to come until October 27th which is ridiculous 24 days after I ordered it and paid for shipping. Get this, October 23rd rolls around and I go to check on my shipping since it should be on the way. The order is still processing and will not come until November 8th now keeping in mind this is for my boyfriends birthday on the 15th of October. If I would have know this order would have taken over a month I would have never gotten it so unreasonable. Don’t even bother trying to call them. Either they will tell you a minute wait and keep you on the phone for 30 minutes. DON'T ORDER FROM THEM!!!!

I purchased an autographed jersey for my husband for our upcoming 35th wedding anniversary. I received a message on our answering machine, with my husband standing next to me, asking me about the autographed jersey I purchased! This was a gift, a surprise! Why someone would think it's ok to call and leave that message is beyond me! They have to know people purchase gifts! When I called to complain, I did not receive an apology from Antonio, the customer service agent. I was asked, "What would you like me to do about it?" in a very rude manner. I asked to be transferred to his supervisor, only to be put on permanent hold! BEWARE BUYING GIFTS FROM NFL SHOP!!

I read through all of the disclaimers and pages of legalese to find out about refunds for an e-card. Found nothing, all info was for actual merchandise. So I purchased one for my son for Christmas. He went online and tried to find something he would wear and could not find anything. So I tried emailing and responding to emails to request a cancellation of the e-card and a refund. I did not get a response and when trying to find out how to request a refund all you get is a robot on the chat, and the website just takes you in circles. I finally found a phone number that I could call. When I did so, after 5 minutes of robot talk, I reached a live person. She was kind enough to put me on hold 3 or 4 times while she checked to see how to cancel the e-card. She did check back with me the first 3. After the 4th time and at this point I am now on the phone 18 minutes, the call abruptly ended, with no solution given to me.

Okay I got online to buy two men's hoodies. I found some on sale which was for 47.99 each which game did 95.98. I had a code for 20% off. After that was applied the total was still 95-98 so I took off that code and used their free shipping code and then the hoodies went up to $119 so I got on the chat and tried to explain to whoever is working. There was two of them and nothing was done whatsoever. I have snapshots of our conversation and when I went and got all my other phone to look up the same hoodies 30 minutes later they're only 4199 but when I add the same 20% off promo code which it says was accepted again the price went to 95-98. Now how is that so.

The clothing on this site is cheaply made and the sizing charts are NOT accurate. Therefore all the women’s clothes I ordered did not fit and the sweatshirt had a stain. Then as if that isn’t bad enough considering I spent over a couple hundred bucks, the men’s hat I ordered for my father's bday was so small that I thought for sure they had a mix up. So the ONLY thing that came exactly as pictured and stated on the site was a pair of socks. I truly am surprised they are still in business with this poor of quality products and inaccurate info about them as well.