NFL Shop Reviews

The return process is a joke... Customer service doesn't fix the issue you're calling for and talks in circle. Shipping times aren't accurate. If you return and want original payment back they take $9.99 back from you.

I ordered merchandise back in February right after the Super Bowl. I knew them it would be several months before I received a certain item. It had an estimated delivery date of September 9th. Well September 9th came and went, I reached out to them a week later and was informed "we have no additional information about your item". How are you seriously going to sell something and then NOT HAVE IT WHEN YOU'RE SUPPOSED TO? Last time they will receive my business. My expected delivery date is now October 22nd, more than 8 months after I paid for the item and over a month and a half after my original estimated delivery date. Poor business practices, I do not recommend.

Ordered a couple t-shirts on Monday for a game I was attending on Sunday, 6 days away. They advertised "Ready to ship" on the product and also charged $10 for shipping. As you can guess, it did not arrive in time for the game. They need to restructure their logistics operations. Very sad for 2024. The norm is free shipping with arrival with 2-3 days maximum. Not $10 for shipping for 2 week shipping for a lousy t-shirt.

I returned an item and am now at 1 month of waiting for my refund! The customer support has been absolutely atrocious and zero help whatsoever. I cannot get anyone to get me answers on this and they just keep creating "support tickets". I am filing a case in small claims court in order to get my money back. DO NOT BUY ANY NFL MERCH FROM NFLSHOP.COM! BUY ELSEWHERE!!!!

I wanted somewhere to leave a review for the NFL Shop but you can’t even do it on the site. Anyway ordered a jersey for my boyfriend for his birthday and so he could wear it this Sunday to the Lions and Cardinals game. On the site it says it’s supposed to be delivered today BUTTTT it sat in Ohio for 3 days and now it’s coming Monday. Had it told me that it would sit for a couple days before it was shipped I would have paid extra to get it earlier but it didn’t. I’m so upset.

My boyfriend has been telling me for 2 years that he wanted a Justin Jefferson jersey. I finally decided to get him one and wanted to make sure I was buying from the OFFICIAL site so I did not get scammed. My boyfriend’s birthday is August 2nd. I placed the order for the White out JJ jersey on June 21 2024. It stated the estimated arrival would be around July 31st 2024. I thought, that’s a bit long, but at least it will be here right before his birthday. July 31st rolls around and I still have not even received shipping confirmation. Just order confirmation. It is now September 20th.

They sent my shirt to the wrong address. Countless emails to get them to send me a new one and they don't respond. I wish I had looked them up before buying. Every rating they have is horrible. Don't give them your money.

I am extremely disappointed with the shipping services provided by NFLshop.com. They advertise specific shipping time frames such as 3-7 days, but they are completely deceptive because it’s been 2 weeks now. I placed an order on August 31st expecting it to arrive within the promised time frame, only to find out it was delayed significantly without any proper communication. The tracking information provided on their email and UPS was inaccurate, and customer service offered no real solution or explanation for the delay. I wanted a refund and they still wouldn’t give one.

I ordered a jersey. I wore it once and my wife washed it as normal. The lettering is falling off! I can’t get them on the phone! Their online return policy says that it has to be unworn with the original tags to return! What a waste of $145! Never again.

Tshirt is poor quality - 1 wash and the stitching at the shoulder came apart. Refund policy is that I get store credit or pay $10 to ship their crap back to them. So I paid $30 for a T-shirt that lasted 1 time through the washing machine.