NFL Shop

Long story short, I ordered a Seahawks Jersey for my husband for Christmas on the Kohl's website and was happy it was a little cheaper than the NFL website. Two days after the purchase they emailed me saying they canceled my order due to the jersey being out of stock. This jersey was the main present my husband has been wanting. I hurried onto the NFL website that gives an accurate count of how many jerseys they have available. I was worried about the 2-day guaranteed shipping but I did not have another choice so I went with it and hoped for the best. The next morning before noon I have the package at my house! I am so relieved. While I'm still waiting for Kohl's to reimburse my order I should've spent the extra $30 and went with the NFL shop from the beginning. For thankful for their fast delivery.

I always shop on the NFL Shop website and never had an issue but this time was a different experience. I bought some Steelers merchandise on Black Friday weekend and everything went smooth. Shortly I got my tracking number. After the tracking number, the wait time began. Lol. A week later Fedex didn’t update at all so I decided to give fedex a call. The representative stated that they never received a package which is why the tracking number didn’t update and I thought that’s a little weird since I’ve never had an issue with nfl shop.

Was afraid to buy from this website due to other bad reviews, but it really seemed our best choice to get the jersey my son wanted. Was pleasantly surprised that everything went great with the purchase and it even arrived a week earlier than originally estimated.

KC Chiefs won the Superbowl on 2/2/2020. We ordered (LOTS) of merchandise by 10:30pm on the same day. We are not expected to receive our orders until 2/27/2020. Not communicated on the checkout page. The e-mail confirmation they sent after placing our order did indicate the expected arrival dates although we did not look at it, UNFORTUNATELY, just looked to see we got an e-mail. We would have canceled our entire order had we known!!!! Basically one month - what takes one month to get when ordered? I will NEVER EVER order from them again.

I came to this site to see if others have the same problems with orders I have had on multiple occasions. Last year I ordered a couple of hundred dollars of merchandise to be shipped to my daughter's house for Christmas presents. I got a confirmation notice that the order had been placed. A couple of weeks later the merchandise had not yet been delivered, and I realized I had never received a confirmation email. I went and checked my credit card and found I had never been charged on my credit card either (which is a good thing). So I placed the order again (no black Friday discount), and again I got a site confirmation the order was placed, with an order number. This time I was sure to print the order confirmation. I waited a few days, and noticed again I didn´t receive a confirmation email. I went to the NFL site and entered the confirmation number and the order came up as cancelled.

Don't waste your time or money ordering from NFL Shop. I ordered shirts for my husband and son immediately following the game sending them to the Super Bowl. Almost 3 weeks later...after calling FedEx, my post office, and NFL Shop we still do not have the shirts and they are no help whatsoever. Thankfully I paid with PayPal. If I don't have the shirts by Monday, I will be filing a complaint and getting a refund. Poor customer service! Even after telling them my post office said it was not received on the sled from FedEx...and telling them FedEx told me it had gone too long with no change in location and it was time to file a claim...they still refuse to do anything! Unacceptable! Never again!

Called Friday since I paid 24.99 so I would get my jersey for the Superbowl before Sunday. I called Friday because I didnt have it still. They said it had already been sent out but they would give me back my priority shipping for the mess up for my jersey not being here on time. They said no later than Saturday night. I waited until 9pm still nothing. Tracked it in Warwick facility at 8am this morning. They never sent out my jersey when they were suppose to. Then when it got sent out they sent it out to be delivered Monday before 9pm. I order from them a lot. Well like I told the guy I will be finding a new place to order from. He told me the sender is allowed to push orders back because they dont meet their time frame. How the heck is that allowed when one pays extra money. I'm good with NFL Shop. You lost a good customer. Had added more merchandise but I will not be purchasing any long.

I advise anyone not to choose any expedited shipping method and not to call their customer service as their employees do not tell the whole story about where the package is. Ordered 2 jerseys for our grandkids 2 day shipping 10 days before the Super Bowl. When they had not arrived by 6 days I called their customer service who apologized and did they would ship them overnight to arrive by the Friday before the Super Bowl.

I ordered two shirts the morning after the AFC championship game. Items should “ship before January 28” - which, I figure is enough time for it to get here if it got shipped at the absolute latest as promised - I mean, Amazon gets its stuff here in a few days without a Prime membership. I tracked the order and the shirts will not arrive until two days AFTER the Super Bowl. Very disappointing; I should have listened to the reviews posted about how terrible their service is every single year. I have no need for the championship shirts after the Super Bowl; they were for wearing at a get-together with friends. These items will be returned. Future business will not come from me.

I ordered my KC Chiefs Super Bowl LIV hat the morning after the AFC Championship. Now, one day before the Super Bowl, NFL Shop has managed to get my hat as far as Georgia and it will not arrive until 2 DAYS AFTER THE SUPER BOWL. Pathetic.