NFL Shop Reviews

Ordered from NFL shop over a week ago. The day after ordering I received an email saying my order would be delayed and there was no idea when it would be shipped. I called a couple days later and they said they were sorry that it would ship that day and they would expedite shipping for free. I then began to track the shipment and FedEx said it was en route and I would get it by Wednesday afternoon. When Thursday rolled around and I hadn’t received it I called NFL shop, they said to call FedEx. It was out of their control. I called FedEx and they said they held the shipment because it was an empty box. I called NFL shop again and they said they can’t do anything until FedEx returns the empty box. So 2 weeks have passed, they have taken my $80 and I have no product and no answers. STAY AWAY!!!!

Ordered two hats as birthday presents. Never delivered, no contact from nflshop.com. Found out order was cancelled and now it’s too late to order elsewhere. AVOID NFLSHOP.COM AT ALL COSTS. I won’t order from them ever again.

I paid for 2 day shipping and did not receive my item until 5 business days later. Then when I called they just apologized and said there was nothing they could do. Horrible customer service! I will never buy from them again! And I usually spend a lot here!

This is the 2nd dress (2 different styles) I have ordered. The first I ordered a M. Way too Small! The next dress I ordered a L AGAIN WAY TOO SMALL!! The size chart is not correct. I will never order from you again. Seems you're in it for the money, not customer satisfaction. D.J.**

I placed an order with this company roughly two weeks ago, hoping to get a few T shirts in time for the new season. I figured this would be more than enough time to get them in time for the first game. Unfortunately, I was wrong. About 5 days after placing my order I got an email stating that the order was being shipped. Seemed like a lengthy processing time, but should still be fine. A few minutes later I got a second email stating that the shipping of my order had been delayed and they would email me with an updated shipping date when they had it. At the time of this review, no update has been sent. When I go to the website to check the order status, the site states that the order number which I copied and pasted from their email doesn't exist. I called to check on the status and after almost an hour on hold, I figured getting a firm answer would have to wait. More

Sent me the completely wrong item--which was an item 1/3 of the price of the actual item that I ordered. Could not reship the correct item because it was "out of stock." This item was a gift, now I have to wait approximately 17 days before the funds are returned to my account. The only consolation they offered was a 20% off coupon for my next purchase...Why would I ever make another purchase? Such a hollow and futile gesture. This was a horrible experience.

Ordered same size shirt I always wear. Shirt too small. Company charges 9.99 to return. Totally unacceptable. Will not do business with this company. Can’t believe NFL allows this company to put their name on products.

For my son's birthday I ordered an online gift certificate. It was to be delivered to his email address. After not receiving it for at least 5 days, I called them twice and each time the customer service reps were very abrupt and not very helpful. I will never order or recommend to order from this website again.

Tried to initiate a simple return for a hat I bought. Holy hell... First off, the hat looked like it was stitched together by a toddler on LSD. The oval patch with the logo was tilted almost 45 degrees, and the panels were stitched completely lopsided. Wearing that hat somehow made YOU look like you were drunk. I went to start the return process 19 days after the purchase, but the NFL Shop website said the order number I copied & pasted from the confirmation email did not exist. I tried the support number... Useless automation. Don't even bother, it's a non-starter. Then tried live chat. At least got a reply, but was told they could not send a return label because the order was older than 90 days.

I ordered a Jersey of a featured player. Really excited about it. I had never spend that much money on a piece of clothing before. It was the first Jersey I ever purchased. When it came in it was way too large. They didn't have a men's small so I ordered a men's medium and it was down to my knees. I'm 5'2 and 140 lbs, that jersey made me look like a man child. The numbers and insignias on it looked like they were ironed on. Overall it was not what I expected for a $149.00 Jersey. I tried to return. But I was told that it was a customized jersey and all sales were final. For such a big company they have really bad customer services. I will never buy from you again. I bought that jersey on a whim because I had a really great day. Now look what happened. I may never buy another jersey again. NFL Shop you are the WORST!

I order customized hoodies for my daughters. One normally wears medium, the other usually wears small. The two medium hoodies ran VERY small, and a conversation via CHAT with a customer service agent just kept going back to “customized items cannot be returned or refunded,” no matter what question I asked. Other reviews report sizes that arrived way too small, with no recourse offered. I won’t order from NFLShop.com again.

I ordered the New York Giants personalized hoodie for my husband. I spent over $80 after taxes and shipping. Not even 6 months later, mind you the hoodie was hardly worn and washed according to the instructions, not only is the personalization on the back peeling but so is the entire front. And apparently the only thing they can do is give a 20% off coupon. I wish I would have read the reviews before wasting my money and spending so much on a hoodie from a website that you think would be legit!!!

On November 22nd of 2018 I made a purchase for myself in the form of a custom made elite Julio Jones jersey. Keep in mind that this purchase was made in the middle of the holidays. Now, I received the jersey late in December, it looked great. No issues that I could see. I did however only get to wear it twice because we didn't end up in the playoffs which was fine. So now that the season was over, like most do, I hung my jersey in my closet with all my other ones.

They don't make it easy to exchange or return a product. I just wanted a different size but their website is clunky and their policies are intended to make it difficult for the consumer to get what they want. They'd rather nickel and dime their customer to make another $15 rather than have fans leave with a good experience. I don't know what I expected though. I will not buy through them again.

Ordered lounge pants as a gift and they were too big. Originally wanted to exchange them, but they only do returns. Per email they received the pants back on March 28 and email said I would hear from them within 72 hours. It's now April 27th. I called customer service and they said they wrote a "ticket" to fix the problem and I should have an email in 2-3 days saying when I'll get my money. Just don't do it. Order from Walmart or Kmart online instead. Better prices anyways...

I ordered a sweatshirt from NFL shop. When I got email receipt they charged me for expedited shipping, of which I did not request. I called 3 times and each time I told the agent I needed a to cancel a order because of the shipping charges, they would hang up. I gave up, mad about a $15 shipping fee. I received item. It was supposed to be a 2x sweatshirt. My wife is a size 12, and it was way too tight. Now I have to send back. They charged me $10 for a label. It has cost me $25 in shipping charges for a $35 sweatshirt. This is a racket, buyer beware....

Bad advertising. Bad customer service. I bought a hat. The image of the hat was what I wanted. It was correct on the confirmation email I was sent as well. I went to check the status of my order to find the image had changed. Not even the same hat. I went to the website and the image had changed there as well. I checked my email confirmation and the image had changed there as well. I contacted customer service but they refused to cancel my order. They said it was too late. I personally think it just required effort which they weren't willing to give. They told me I could return it, at my cost. The customer should never have to pay for the mistakes of a retailer.

Ordered a jersey from this site. Jersey came in a couple of weeks later than expected. When I received my bill, I was overcharged by $9.17. I sent them an email and was told the extra charge was for cross border transaction cost and rate fluctuation. My confirmation showed a total charge of $61.80 U.S. dollars. However, my credit card was charged $70.97. I emailed them again and provided copies of my confirmation one month ago. They have not responded. I definitely will not use them again and have crossed them off my list of reputable vendors.

I usually wear a 2X but ordered a 3X to be safe; however, the shirt was extremely small (at least 2 sizes too small). Since there's only 1 size larger, I decided to return it and discovered a $9.99 fee is charged. I will never order from them again.

I will never order from them again. If I could give less than 1 stars I could. Order never showed up. Told me there was nothing they could do. No accountability, Joy who took my call was not helpful and downright rude. Bad customer service. Bad experience. Save your time and money!! Get your jersey somewhere else!!

I ordered a customizable Chiefs jersey for my brother’s 50th birthday. I was pleasantly surprised when it shipped in two days; however, it took 28 DAYS to receive it from China. Nowhere on the site did it say to expect four weeks for shipping. Not only did I not have it in time for his birthday, it arrived with his name misspelled!!! I double-checked my order just to be certain I submitted it correctly and confirmed it was the company’s error, not mine. The only avenue to contact customer service is via email. Responses are quick but the English is so broken the correspondence is difficult to understand. I asked for a refund, instead they have shipped a new jersey that will no doubt take another month to get. I WILL NEVER GIVE NFL SHOP MY BUSINESS AGAIN. Disgusted and disappointed that the NFL would farm out this piece of their business to China.

Ordered two T-shirt and paid for 3-5 day shipping. It was not mentioned was that the items would not be shipped for an additional two weeks. In this case adding those two weeks brought my total shipping time frame to three weeks. Seeing as to how the this company operates through online sales, these items should have been shipped in a more prompt manner. Due to the extended period of time in shipping delays, I’ve decided to take my future business elsewhere.

I recently purchased a sweatshirt for a birthday present 10 days prior to the date I needed it. The product said "available" and the shipping date said "allow 3-5 days for shipping", so I figured that I had a good chance of getting it. On day 5 the online tracking (which is not easy or at all intuitive like Amazon) said "processing" (not shipped). So I called the customer service department, and after about 20 minutes hold time, a man came to the phone and I told him my plight. He said "Yes that is 3-5 business days once shipped and it could take weeks to process". I said "How can that be since when I was ordering the website it clearly said 3-5 business days?" He said "Let me dumb it down for you..." and went on to condescend me.

Ordered a jersey the day after finding out my husaband's team made it to the Super Bowl. At first, I clicked the free shipping until I noticed a week had gone by and no shipping email was received. I called and they upgraded my shipping to next business day so I can get my product BEFORE the Super Bowl (it's beyond me why they think anyone wants Super Bowl product AFTER the Super Bowl). Called every day until I was told my item had shipped - very friendly and helpful customer service and promised I would get my jersey in time and in fact, I DID! They made my husband one happy fan. :))

I wouldn't even consider purchasing from them again. Ordered items for Super Bowl party, paid extra for overnight shipping to find out it never shipped. When I spoke to customer service rep, they weren't planning to ship until Monday AFTER the event. Prior to calling the NFL Shop, I contacted the shipping company, they stated they had not received the item for shipment, though they could see a label had been printed by NFL Shop on 1 February. Very misleading on the part of NFL Shop. They told me I could not cancel the order, it was beyond their ability to do so at this stage. WHAT?!! I NOT AT ALL HAPPY WITH THEIR INABILITY TO FOLLOW THROUGH WITH THEIR END OF THE PURCHASE CONTRACT! No more of my business will they ever see!

Ordered a Super Bowl Jersey within an hour of the conclusion of the game. I received a confirmation, the website said it was in stock not a “pre-order” item. They acknowledged that it was a special event item, and the order would ship on or before January 31st. This led me and apparently many others that the special event item would be here BEFORE the event. I find out today, AFTER I called, that NOT only will it NOT be here for the Super Bowl, but it will NOT arrive until mid February. The customer service representatives and their supervisors were rude and not apologetic. Instead of admitting the inconvenience and error on their company, they blamed me because I should’ve known that it would ship out on January 31st.

2nd year in a row I ordered a jersey for the super bowl and never arrived. Don't buy from this loser of a company. I really don't know how the NFL allows them to sell their merchandise. I will be contacting them as well.

I ordered a special event item on Jan 20th, fully aware that the item needed to be manufactured and therefore, the item leaving the warehouse would be delayed. Received notice that the item had shipped on Jan 27th. Upon checking the tracking #, I see that I should receive the item on Feb 6 (later updated to the 5th). That is 11 days for shipping (10 with update). I contacted NFL Shop and they said it takes 7 business days, not sure how that matters because FedEx works 7 days a week. Their remedy for this is to return it whenever I receive the item and it will take 10 business days (2 weeks) for them to receive it and I will get my refund 7 business days after that. So I should get my refund by Feb 28th. So it takes 6 weeks for this scenario to play out.

I would give 0 stars, if I could. I placed an order for an NFL jersey. I was sent tracking information 2 days after ordering (the description said it would ship within 2 days). All week the tracking information never updated. Finally a week after I placed the order, the FedEx tracking said it would arrive on February 11th - after the Superbowl and 2 weeks after I placed the order. I called customer service, which was a waste of time. I would never order anything from the NFL shop again!

I ordered my jersey with the super bowl patch literally minutes after the NFC championship game. NFL shop waited 10 whole days to send my jersey and now it will not arrive for me to wear it during the super bowl. What is the point of ordering an event specific item if they can't even get it to you in time for the event? Terrible business practice!

I ordered my Patriots Super Bowl jersey, the day they won the division title, which I thought was in a timely manner only to find out that it would be delivered the day after the Super Bowl, not as advertised on their website! The purpose of me ordering this shirt which I think would be a no brainer for NFL Shop Customer Service defeats the purpose of receiving it after the Super Bowl. When I called they were extremely unprofessional and could care less. Poor customer service! Do not order from this company.

I ordered my jersey I thought in a timely manner only to find out that it would be delivered on February 5... After the Super Bowl. I ordered my Husband the same day from another company and he received his today. Poor customer service! Do not order from this company.

Very upset with my order. I ordered two rams conference championship shirts for the Super Bowl. But I was just told they will not arrive till February 7th. They have the Super Bowl logo on them so you would assume they would be worn for the Super Bowl. NFL does not care about their customers. Why would you make specific items with Super Bowl logos and not have them to your customers for the Super Bowl.

The worst company!!! Takes them FOREVER to get items to you. Unhelpful and dismissive! AVOID AT ALL COST! We have had a terrible experience with them. Shipping takes over 15 days and they don’t have items in stock. Worst company.

I was so pleased to order my husband's favorite team of all time now that we're in the Super Bowl. I ordered the day after the championship and thought it was plenty of time to receive the two shirts. I just got an email that’s they are coming Tuesday once the game will be over. Never again will I ever buy from the NFL. No help from their customer support. Shame on them. They charge so much just for a T-shirt. I worst part I had to tell my husband and had to ruin the surprise??? I still hope they win the Super Bowl but will buy the winning merchandise in the stores.

I ordered and received this Lego 3-D construction Bronco head. I have had 8 people from age 8-75 try to assemble this. Recommended for ages 6 and up. Would like to meet the 6 yr old that has put this together. The instructions are confusing and the pieces are so tiny. Called to send back for someone at the NFL shop to assemble and send back to me. That was a joke! I would not recommend purchasing this product unless you would like to test your patience or a Lego master.

I ordered 1 Jersey 1 shirt 1 sweatshirt. On November 29, 2018. They took there $ out of my account, BUT I STILL HAVEN'T GOTTEN ANY OF MY MERCHANDISE. I have tried to email them several times. They still haven't contacted me back!

Today I ordered from both the NFL Shop and Fanatics Super Bowl programs, hats, shirts. Naturally to wear and display on Super Bowl weekend (Feb. 3). After the orders and payment process there is a notification the items will ship on Jan. 31. I chatted and requested delivery by Feb. 2. Neither business would agree and subsequently the orders were cancelled. Don't waste your time (and they have your money for 2-7 days, they can take the money in seconds but need days to return it). Better to try the local fan shop. Good luck!

I have purchased two black ones previously but decided to buy a white 3XL NFL Jersey from the NFL shop and it turned up tarnished. On the back on the right shoulder there's a botched part of a screen print. I've tried my best to safely remove it but it won't come off. I live in Australia so it is not worth returning it. So disappointed. Waste of money.

Order a Denver Broncos jersey and was shipped a Chicago Bears jersey and it was the wrong size. They are refusing a refund which the website promises and are lonely offering a 10% refund and I keep an item I don't want.

First experience was frustrating, FedEx couldn't keep up on updates. It was during Christmas so I tried again after. Ordered a white Jersey and it came dirty! I live in NM. It came from NV and traveled all around CO for whatever reason. The delivery date changed like 4 times. Finally it came and it was dirty. Customer service was good, gave her all my info and she said she had one being ready to ship out and she would expedite it for me. That was Friday. Got a tracking number Saturday. Monday got an email it would be here Tuesday. Come Tuesday got an update that said Wednesday. Someone can't stay true to delivery dates. Probably FedEx but it was dirty nonetheless. Wish I could say it was nice while it lasted but it was a nightmare. Definitely won't order again or even recommend. Order somewhere that uses UPS.

Words do not do the attitude I received from the customer service rep AND the supervisor. I purchased Christmas gifts before Black Friday b/c of a sale. They would not honor the price I originally paid. Not only did they insult my intelligence by trying to tell me that a 20% coupon off EACH item was better than 30% off the total purchase, but spoke to me in an extremely condescending manner as if I did not pass middle school math. Additionally the full price has been marked up from $44.99 to $49.99. She tried telling me that I paid 44.99, with the 30% off coupon, last I checked that was only about 10% off if we are working with the original price of $49 and the purchase price of 44.99. When I log in to complete the return the item pops up as 31.49. So not only does she not take the time to look into my order, but is completely rude and indignant on top of her laziness.

@OfficialNFLShop Ordered item on 17th Dec for a family member stuck in hotel for Christmas, didn't make Christmas. Tracking stopped on 21st, 3 wks later guest is gone. 2 calls to CS w/ different stories, told call back, made me call FedEx/USPS. Embarrassed and no item. Never again.

Ordered jersey on December 18th and while not needed for Christmas, I did want this as a gift for the first round of playoff games. Called on Jan 3rd and customer service informed me that there were warehouse delays and wouldn't get the jersey until at least another week. No notifications, no communications, nothing from the company since initial order. One might think that an NFL jersey might be wanted prior to the end of the season. Customer service no sympathy. Never would do business again with them.

First and very last time ordering from this company. I wish I had checked the reviews before ordering. I ordered an item and was promised online it would be here by X-Mas. In fact it was a special promotion with the countdown clock and everything. I still don't have my item and when I called and spoke to a less than enthusiastic customer service rep. I was told the order was not eligible for Xmas delivery. I would not have ordered it if I knew it would not make it by Xmas. I think they are involved in bait and switch to get those holiday orders. I'm going to give them a few more days to send my order and if I don't receive it I'm calling my credit card company, the Better Business Bureau, and writing a PR article with good SEO to guarantee. People think twice before ordering from this place.

I bought a shirt for my boyfriend for Christmas in September, he opened it and it was a size too small. I went on to return it and it’s exactly 2 weeks after the 90 day return policy. I get the policy and understand they have it in place for a reason. But I bought this product early because there weren’t many sizes available and I wanted to purchase before they were all sold out. When I called customer service the first salesperson was nice and was attempting to work with me. We got disconnected. I called back and got a different associate who really didn’t help at all. Again I understand there’s a return policy, but it was 2 weeks passed, I was willing to pay the difference of a more expensive item since the one I wanted to purchase was no longer in stock (as I suspected would happen). Super disappointed.

My husband spoke with customer service when ordering my Xmas gift. He was told it would be no problem if it had to be exchanged even though it would be past the 90 days because he was purchasing for Christmas. He did all over the phone speaking to a live person. When I tried to exchange our Christmas for size I was told they don't exchange for size. Then I was told it was past the 90 days and there was nothing they could do. Spoke to a manager who then said they don't keep recordings. So my husband would be stuck with the gifts he bought and nothing could be done. How nice of them and convenient they don't keep recordings when it goes against them.

I bought my son's jersey on December 7 thinking 3-5 business days would be enough to be here by Christmas. However, when 12/19 hit, and we didn't have a jersey we called Customer Service to get an update, and they said it wasn't shipped until 12/14. When we asked why, the customer service rep Erica accused us of lying that we didn't pick the right shipping, and it will get here by 12/27. When we kept talking, Erica kept accusing us of lying and said there was nothing more she could do. When we asked for the item to be shipped again in time for Christmas, she said that wouldn't be possible, even though they were running a promotion to be delivered by 12/24.

I purchased a jacket as a gift for my husband. It arrived and was too large so wanted to exchange for a smaller size. They don't do exchanges. I made the first purchase with a healthy discount code that was going on at the time. Had to pay full price for the correct size jacket a week later - a $50 difference. They wouldn't match the price of my original order. Strange they don't have an exchange program - most retailers do! I don't even mind paying the shipping on the return. Won't order from NFL Shop again.

I ordered a black cowboys beanie and received the wrong item. That’s fine. Mistakes happened. However, I called customer service and explained to the lady what happened. She refunded me my money. I advised that was great but I still didn’t have the hat. She whispered on the phone, “I don’t give a **. It’s one thing to send me the wrong item but totally rude to be unconsidered of the fact that I paid $10 to receive it by Christmas. I hope the idiot gets fired.

I have tried more than three times to order from this company and every time is a nightmare. The first time I ordered a jersey and coffee cups both were damaged. Sent them back and the other jersey I received had a burn on it so I just opted for a refund. My husband bought me a jersey this year and it had stains on the front, back and sleeve. Customer service are rude and don't care. Do not buy gear or anything from this company!!!

I received this t-shirt from my son for Christmas. It was marked a medium - however the neckline was so large it would fit an XL. I went to the website to return it. There was no order number on the label - which makes it impossible to return unless you contact the purchaser or call the 800 number. After waiting an hour or longer on hold on the 800 number I reached an employee who found the order under my son's name. He first wanted to send me a gift certificate so I could purchase something else.

I ordered my son who was a newborn at the time a newborn size baseball cap of the Dallas Cowboys and I was expected to receive it within 2 weeks and I received it within a week and I was charged a very reasonable amount! I feel bad for all the reviews on here that are negative. I've had really good experiences in ordering for my son and my husband!

I had ordered my sister a Steelers jersey for Christmas. Upon its arrival I was not sure the size would be large enough so I started the return process with NFLshop.com. I was already disappointed with NFLshop.com because even though my original purchase was over $50.00 I was still charged $5.00 for shipping (My original purchase cost was $52.48 and they were supposedly running a Christmas promotion promising free shipping for orders that were $50.00 or more). Upon returning the item they removed $5.50 from my reimbursement leaving me with a measly $46.99. IT GETS BETTER. They have a VERY VAGUE return policy stating that your account will be credited once the return is processed on their end of the line.

Ordered 1 jersey for a Christmas gift on Nov. 30th. It's Dec 24 and no jersey yet. Paid $20 for shipping. On Dec 11th, after emailing back and forth, they said it was shipped Dec. 5th. Then on Dec 16th, they send me an email saying they have just shipped it. So... Where's my money or order and where's an ounce of honesty on their part? Should've checked reviews before ordering!!!

On December 10th, I ordered two personalized New Orleans Saints T-Shirts, and one New Era Saints Black on Black cap. Although I received several emails that noted the hat was on its way, as well as an [alleged] confirmation of delivery at my front door on the 19th... I received nothing!!! I have yet to get the T-Shirts, or even a tracking confirmation that they were ever sent. After speaking with ALL parties involved (NFLSHOP.Com, FedEx, and USPS) no one could give me a straight answer as to where the hell my items wound up.

I ordered my husband an ugly cowboys sweater for our Christmas Eve party. Paid extra for the expedited shipping to get to me in time. I open the package and found a Florida Gators long sleeve t-shirt. It was almost impossible to find a number to contact them. I finally speak with someone and they informed me that they cannot guarantee the sweater to me in time. They would send a returning label for the shirt and if I don't get the sweater on time I would be refunded for the shipping fee even retracted and said the sweater was now out of stock so they will send me the return label. Once they get the shirt back by then we'll get a refund. Customer service is horrible. Shipping is awful. I will never shop here again.

I ordered a Miami Dolphins Pandora Charm on 12/17/18 for a Christmas present for my daughter. I received a confirmation email from the Company. Today I received a package from them in the mail and it was a Miami U blanket! I called them and told them I needed the charm before Christmas. They told me it was "out of stock". I asked for an immediate refund so I could buy a different present for my daughter. They told me it would take 2-7 business days. I advised I needed the money to buy another gift for my daughter before Christmas. They said there was nothing they could do!! This is a travesty. This shop does not care. DO NOT BUY FROM THEM. THEY ARE UNRELIABLE.

On November 13 I ordered two Vikings NFL jerseys from this company. I waited and waited for my order to arrive. I sent at least three emails asking where my order is. A package finally arrived on December 13! But, when I opened the package it contained ONE jersey! No invoice, no letter of explanation! I have since emailed this company at least 5 times requesting information on my missing jersey. I have received NO response. There is no phone number to contact and package came from China. These people are SCAM artists! Do not order from them! If someone has any ideas how to retrieve my money please let me know!

Ordered a few products from this site. One of the items was not received. Emailed customer service and got no response. Escalated to PayPal which was the only way I was able to get a response. They admitted that I was entitled to a refund however would only do so if I closed my PayPal case. As I was not going to give up my only leverage I escalated the case further and now they are telling PayPal they will refund me only if I return the item which I did not receive. I have been shopping online for over 10 years and this is the first time I have needed to escalate a case. By far the most incompetent online company I have dealt with. Not only do they not provide any customer service, they will lie and cheat even though they have admitted fault. Be very careful when deciding to purchase from this site.

I placed order for my husband, when I received the item it was the wrong item. Contacted customer service and we told the item is not in stock and don't know when. I will only be refund for the item and not shipping. Order your NFL thing from the store not online - it's not worth the time and they have the worst customer service I ever encountered.

My order (2 items) placed on 12-07-18, never arrived. Sent to 2 different locations, not mine. One replacement shipment suppose to arrive in January? NFL.com will not refund because item was “dropped ship”? Shipment will be sent in January only to be returned because it has already been replaced. I wish I had read reviews for this site in advance but will inform everyone I know now! Hope this notice can help others... Please spread the word!

Too bad this company seems to have gotten too BIG and now can not efficiently/timely handle their orders and don't seem to care! I ordered from Fanatics.com, Fansedge.com and NFL.com for about 10 yrs and never had a problem in the past. I noticed even JC Penney uses Fanatics.com for their fan shop online so they seem to have a monopoly - greedy business owners who now have a horrible reputation and have lost many of their customers - including ME! I ordered a $25 gift card on 12/9 to be shipped to me and it was to arrive in plenty of time before Christmas as it was a gift. After 4 days I still had not received an email confirmation or any notices from NFL.com so called Cust Svc 3 times and also did a live chat - this all took up 3 hrs of my morning and the situation only got worse.

I placed my order on 11/30, the money was taken from my account on 12/1 and product was to ship on or before 12/10. I have received no emails or any type of communication from NFLshop.com yet today I was told it has not shipped out yet and that I have to wait until the 13th for them to do anything about it. I advised this is a holiday gift and if it isn't going to be here in time I want a refund only to be told the same as many reviews that this is a custom order. Therefore no refund will be issued and they are backlogged with the holiday so they are doing the best they can.... I call **!!! They should not take money until the item has shipped like every other company does. I will NEVER order from them again, wish I had read the reviews prior to ordering.

I inadvertently ordered a customized Brandin Cooks jersey, and paid $165 including taxes and shipping. Honestly, it was not what I expected as it was cheap quality and the numbers and letters were iron-on. For that price, I was expecting an authentic jersey. I noticed the exact same jersey on their website was listed for $75. I called to see if they could refund me the difference and they refused because my order was "customized." What a joke... it's that same jersey!!! Do not shop this website as they severely lack in the area of customer relations. One very dissatisfied customer.

I ordered a 24 month size customized jersey for my nephew who is currently 11 months old. I wanted to get him a bigger size so that he could be able to grow into it and not only have it to wear for a few months. The jersey that I received is honestly not true to size. My nephew is the average size for his age and the jersey that was sent to me, he is able to fit into it now. He is currently wearing 9-12 month old regular clothing. I did not even ask the company to refund me because this is something that I really wanted him to have, and I understand their return policy on customized items as they are not able to resale them. But no one is trying to work with me on meet me half way on coming up with a solution.

Ordered an item on 12/1. I paid $18.95 for 2 day expedited shipping. Website said item was to ship on or before 12/7. It just so happened that they had it in stock and it shipped “before” on 12/2 which was great. I assumed I would get it within the 2 day time frame I paid for. I did NOT. Instead, the package was shipped around to multiple states. At one point it was at a FedEx location 20 mins from my house then was shipped 2 hours away. I tracked package through FedEx. They blamed NFL Shop for indicating wrong shipping method on label.

On 11/27/18 I placed an order thinking that I would have it for the 12/9 Bears Rams game and I called on 12/4 to inquire why my item was still processing, the rep couldn’t tell me why my order wasn’t shipped and that they couldn’t see anything else with my order. I called back the following day 12/5 to check on my order and the rep started to tell me my item was back ordered but the site said in stock, then the rep told me that I wouldn’t see my item till the 13th. I asked the rep if there was another item that I could receive in place of the original item and they had me look up another item just to try to charge me again.

I place an order on 26 Nov 2018. I received an email right after I ordered the Jersey and in it said. "Thanks for your NFLShop.com Order ** ( I x'd out my order no.). Priority: Normal Date: Monday, November 26, 2018 8:28. Product #: 3128021. Size: XXL | QTY. 1 | 99.99. This item will ship within 5 Business Days." I called NFLshops.com customer service on the 3rd of Dec asking why I had not received an email with the shipping information. The Representative informed me that it took them 48 hours after shipping to update their system with the shipping information and that I would be notified by Wednesday with that info. Well Wednesday the 5th came no shipping information was sent. I called again that evening.

I ordered a salute to service hoodie on the 12th of November and it said it was supposed to be delivered on the 28th of November. I called FedEx today to see what the status was on my order and they said they never received the package from NFL Shop. I then proceeded to call NFL Shop and they tell me that my item is out of stock! How do you let customers order items that are out of stock, take their money, hold their money, and not tell them about it until they contact you? This was the worst ordering experience I've ever had. I can promise you I will never again shop on NFL Shop.

I was hoping on buying my boyfriend a Carolina Panthers jacket for Christmas and I have been stressing about this order ever since. The first time I placed it I thought everything was going well until around 15 days past and I started to wonder where my package was. I called customer service and they told me that my package was returned to the original shipment place because of difficulties and apparently they refunded me for it. I didn't get an email, a call or anything letting me know my package wasn't coming anymore and I was very disappointed with that service.

0 stars. I ordered a customized jersey with my last name on it. NFL Shop did not print the last letter. I called customer service and was told that since it was customized, it was non returnable and non refundable. Why would I want a jersey with my name spelled wrong? They insisted it was my fault in ordering the product. I ordered correctly and why would they assume I made the mistake? Especially when they have a history of misspelling names? Famous NFL names! I asked for an address to write a complaint letter and they gave me a phone number that no one answers, they said they did not have a mailing address. After reading reviews, this is ripe for a class action lawsuit! Here is the address for NFL corporate headquarters: 345 Park Ave, NY, NY 10065. Hey NFL, you really cheapened yourself with this contractor. Embarrassing.

I placed an order for 3 NFL jerseys. My credit card was charged immediately but I never received a confirmation code or tracking number. After 5 days I sent them a email requesting a confirmation code or tracking information. No response. I called my credit card company and cancelled the order. I also sent them a second email with no response.

If you are trying to get anything in a timely fashion do not order from them. Make sure to look at "processing time". They only count business days and often take up to 4 business days to process things. So even when you order FedEx can take almost 2 weeks to get to you. Their phone staff is not knowledgeable and to get to them you have to go through a voice prompting system that does not offer any option to talk to a representative, so you just have to scream "representative" multiples times until they transfer you. It's annoying that they have a monopoly on the majority of NFL gear, but I did buy an off brand item from Kohl's at the same time and received it within 3 days with no issues. I do not recommend using NFL.com and if you have to, make sure you have 2+ weeks before you need it. Good luck.

They earned ZERO stars - if I could give NEGATIVE stars I would! Before I could SEND... It said RATING is REQUIRED! I HAD to put in AT LEAST one star! ANOTHER DECEPTIVE tactic on NFL.com Consumer Affairs page. I ordered 2 football T-shirts online. Did NOT receive my 10% discount "at the end". Called the “need help” number on the screen to request the 10% credit as a refund. The Customer Service rep was RUDE, SASSY, and told me that he did the same thing on his screen and there was not a pop-up window offering 10% discount.

I ordered Christmas ornament for $4.49 and they showed the total be $6.10, never showing the total with shipping cost... I thought maybe the next page would show how much the shipping charge would be, no it just confirmed my order and charged my credit card then it showed the total was $21,09. $14.99 for shipping a little less than a pound ornament. When I called to cancel my order the customer service rep said, oh yea this always gets our customers. SMFH then why doesn't The NFL Shop change the deceiving ordering system? Beware when ordering. The shipping charge won't show till after you've been charged and the shipping is expensive. I won't be ordering from NFL Shop again.

Was told I will give a 20% coupon for my next purchase. No thank you. It is not worth anything with the player's name spelled wrong. I will not be ordering again. I paid over $100 for a jersey with the incorrect spelling of the name.

Although my issue seems to be resolved, I will not order from them again. Ever again.

I recently ordered a custom hoodie Nov.16 as a Christmas gift for my nephew thinking that would be plenty of time as the site says items usually ship within 6 days. They charged my account immediately. Two weeks later I checked the order and it says "pending". I immediately reached out to customer service and they tell me the item isn't in stock. Well the item was in stock when I ordered it and I never received notification that it no longer was... yet they still charged me. When I asked them to cancel my order, they said all sales are final for custom orders and that it would be up to 3 days for them to "review" my request. I asked how the sale could be final if I didn't get my order and couldn't be guaranteed that I would.

I ordered a Christmas present for my mom from the NFLShop.com website. When the item arrived, it was the wrong color. I contacted their customer service department and they informed me that the error was theirs and they would send me another one. When I asked if it was possible to change the size of the clothing item, I was rudely told that they did not have the ability to change the size. I then asked them to just cancel the order then. Once again I was rudely told that once an order is placed, they cannot order it. I asked to speak with a Supervisor who basically told me the same thing. I now have to wait until they ship the replacement, receive it and then ship them both back to them at the same time. Then I'll get my refund once they have both pieces of merchandise back. BUYER BEWARE IF YOU INTEND TO DO BUSINESS WITH THIS COMPANY.

I was looking for a sport team shirt and landed on this site, proclaiming 30% off sitewide. When I received the confirmation the discount only offset the 13.99 shipping cost for the item! I went online the same day to try to cancel and was not able to even though order showed processing. When I received the item I went to the site to return and not only do they not refund shipping but also charge 5.50 for a return label! Cost of shipping and return would be almost as much as the item so decide to keep and give as a gift. Will never use this vendor again!

I Was browsing the NFL shop on cyber Monday hoping to get a decent deal on a jersey. Was hopeful when homepage Nflshop.com had a huge banner ad proclaiming 30% off sitewide, and 25% off Nike. I was excited, because although the Nike jerseys weren't the full 30% off, at least I could get a good 25% off! But as I selected jersey after jersey in all sizes and styles available, one thing remained constant... the original price. Despite applying the promo code every time I added a different jersey into the cart, it kept saying that the promo code did not apply to the item I wished to purchase.

I ordered an NFL jersey as a gift for a friend. The sizes were 40, 44, 48, 52, etc (not S, M, L, XL like you normally see). I ordered a 44, but got word soon after that he is a 46-48. I called to change the order after a few hours, seeking to get the size 48. I checked the status and saw that it was still being processed. Customer service WOULD NOT allow me to change or cancel and re-order because more than a half hour had passed! I asked to speak with a manager and the manager would not accommodate me either - even after confirming nothing had shipped and it was indeed still in the processing stage. This was a +$200 gift, so I was quite stunned that they either would not or could not make a simple change like this in the spirit of customer service. They are like the Ticketmaster of online retail. Needless to say, this will be my last dealing with NFLshop.com.

I ordered an NFL blanket on Black Friday. I ordered this because it was 30% off originally $50 so it should have been $35.00. The website also said I qualified for free shipping. Upon checkout, when reviewing my order it said the order total was $35.00 before I hit place order. The next morning I noticed in my email that they charged me $15.00 for 2 day shipping. I called customer service and they said they could not cancel my order because the shipping label had already been printed. I would never choose an upgraded shipping time and I would not have ordered this blanket in the first place if free shipping had not been advertised! Even if I cancel my order now, I will not get the $15.00 shipping charge money back. Don't order from them!

I ordered over $500 (Long sleeve T-shirts, Scarf, Tablecloths, Fitted hat, Tent, chairs, Cars stickers and Car flags) worth of New Orleans Saints items in which several items were requested 2-day delivery. After not receiving the items, I called NFL Shop customer service department only to be told I needed to call Lasership because they needed more information after they attempted to delivery (this was an absolute lie). I asked both representatives what additional information do I need to give when the delivery company (Lasership) has my complete home address. The second representative told me I could not get a refund until I send the items back. I asked how do I send back something I have not received. I informed her the number for the delivery company (Lasership) does not allow you to speak with someone.

I ordered a pair of shoes over on August. I waited and waited but my order wasn't even shipped. I called their customer service hotline only to find out that my order was canceled. I wouldn't have learned about the status of my order if I hadn't called them, I received no email whatsoever about the cancellation. NFLshop took money from my debit card upon finishing the transaction on August. I received no refund from them up until now. Their customer service agent/NFLShop company is lying when they said they issued a refund. To all those who had the same bad experience, let's band together and file a class action lawsuit against this scam of a website/company.

Allow me to list the challenges I have faced: Poor website to unsubscribe from mailing list - do you want spam every hour? 12 days shipping 2-3 days to process your order and then another 10 days to get it shipped. (You can spend extra but why become disappointed with the NFL tactics of not being honest and clear about shipping.) Poor customer support - like you are doing them no favors for calling in and asking for help. Since their website is just a facade to allow you to manage anything in your account I have order twice and awful experience. NFL get it right and follow the Amazon model... Much easier and you do have $9 Billion in revenue... You have a monopoly and making it a drag to buy anything.

I won't buy from them again, said shipping in three days and now looking at 2 to 3 weeks away!! Really guys? Chat support said fed it was wrong and should be here sooner. I don't believe a word I was told.

I ordered several shirts for an upcoming game. I chose to pay for two-day shipping instead of accepting the free shipping in order to receive the items before our game. Once I received confirmation of my purchase, one of the items said "ships within 3 business days". However, that would mean it would ship by Friday and since I paid for two day shipping I assumed they would make sure it arrived. But, that is not the way it works. My item will arrive on Monday after the game. They would not overnight it and did not offer any compensation. There are plenty of other websites I will order from next time.

I ordered an Andrew Luck Salute to Service Jersey on 11/01/18. They immediately charged my card and said it would ship by the 15th of November. Lo and behold on the 13th they canceled my order without any explanation and now the item is out of stock on their website and I can’t find it anywhere else. They offered no resolution just a better luck next time. Definitely won’t be doing business here going forward.

Same as the last guy - online purchase of Andrew Luck Salute to Service Jersey. Cart said 10 left... GOT IT! Two weeks later, called to check on delivery; email exchanges verifying shipment by 11/28. Woke up to Refund Notice. Don't want the refund - want the jersey. This is FOR a guy in service to this county, the U.S. We told him we got it. We planned it as a Christmas gift to his station. Now this? What executive at NFL Shops decided it sold out too fast, that they needed a medium, and that our purchase could be sacrificed on the altar of their greed? Who stole this out of my cart and rerouted it to a friend? There. Gone. BS.

I ordered a Camo Salute to Service Limited Julio Jones Jersey on Oct 15, 2018, online. Said it will be shipped Nov 15, 2018. Nov 13, 2018 I received an email stating my order was canceled, "Unfortunately, we were unable to fulfill an item in your order. We were unable to credit your original payment method for the full refund, and have issued a gift certificate for $25 which you can redeem at checkout NFLShop.com." This is a problem because, I used my own gift card of $25 on this order plus the remaining balance on my credit card which I still have not received the remaining balance to my credit card. I called to speak to a supervisor (Austin). I explain that I ordered this a month ago just to be told that it was ordered from another company and they didn't send them enough to fulfill their orders. That I can order something else. He explained that there is nothing he could do but give me an 30% off.

I purchased the Nor Pac Draft King Comforter set through NFL shop but fulfilled maybe by Fanatics. It arrived today and is the cheapest comforter I have ever seen. The pillow shams which are to be for a king size pillow you have to overstuff the pillow in there and hope the sides don't blow out. Amanda @ NFL shop told me there wasn't anything she could do unless I wanted to return it for a refund. Think twice before buying as the picture they depict on their website shows something warm and comfortable... And arrives cheap and flimsy. As a Packers fan I was excited to receive this, washed it with care are per their own instructions only to be hugely disappointed. I do believe it says it is made in China.

I ordered a few items on Monday for a friend's birthday party this coming weekend. I created an NFL Shop and ShopRunner account. All 4 of my items were "ShopRunner Eligible." What I didn't know was that the ShopRunner account needed to be logged in to be eligible for the free 2 day shipping. That type of info needs to be more clearly listed on the website. I am buying stuff from NFL Shop, having to go to ANOTHER website and create ANOTHER account is absurd.

I ordered a jersey. Order went through, and I was told that it would ship in three business days. Over ten days later I still had no tracking order so I contacted them to be told that the order had been CANCELED without an email or anything. They 'ran out', and just canceled it without any contact to the buyer. What a crock. I suppose if I had not reached out that they would have continued to jerk me around. It was a gift that will now be very late. They could not have cared less. DO NOT ORDER FROM THEM.

Website sends false statements. 1 day shipping plus whenever they feel like sending it to you. And don't dare call customer service (Latisia). They're just waking up to answer the phone and then speak to you rude and condescendingly! When I asked for a supervisor (Alexis) the same person picks up with the same bad attitude!! Laughing at your frustration! NEVER USING THIS PLACE AGAIN!!! WORST EVER!

If I could give less than one star, I would. This is a horrendous company to do business with. I ordered two items on October 3rd, one "special event" item that had delayed shipping... BOTH shipments were HEINOUSLY bungled. First of all, they need to quit farming their shipping out to USPS and let FedEx deliver like their website would lead you to believe. The customer service is below subpar, and no one cares that you spent $200+ on merchandise and expect it to be delivered. My package was reported as delivered and it was NOT. When I reported this to customer service, they told me I hate to wait another two days and then they would take whatever action "is appropriate at that time." Garbage company, garbage customer service, garbage all the way around. I will NEVER order from this trash can again.

Purchased three items from the website, my bank account reflected transactions. I received an email that two of my items have shipped and one email that there was an issue and they cancelled my order and that I needed to call 855-222-2564. I called the number and the representative advised that they needed to confirm some information with me and then my items would ship. The problem with this is that my bank is reflecting the charges being taken out so if you needed to confirm my information before shipping then you should not have charged my account for the items only to process a refund for me to reorder my items.

So, I placed an order on Oct 3, 2018 and canceled and have yet to receive my refund Oct 21, 2018. Every time I call they give me different answers, dates and the dates are always different from the days they say they've created a ticket to refund. LIES LIES LIES. They say they want to help but don't do anything to help. First and last time ordering from them.

Attempted to order an NFL jersey for my daughter's birthday and they failed miserably. Website claimed item was in stock and ships within one day, so I purchased the jersey and paid for expedited shipping so that it would make it in time (her birthday was over one week away). I let a couple business days go and the order still said pending. Called them and the automated service said order was cancelled without explanation. I finally talked to a human that apparently had no power to do anything or find out anything and was told I would receive a call within 24-48 hours by someone that had some information. No call received, but received an email stating the order was cancelled, again with no explanation. The email stated that if I'd like further information I can call them. Horrible company to deal with! I'm hopeful that this will help someone avoid the frustration, steer clear of this company, and their horrible business practices.

I ordered a sweatshirt and when it arrived the logo was misprinted. Instead of it being in the middle of the item it was all the way up to the neck of it. When I wrote to the company about this they didn't seem to care and would only return and not just exchange it. It took 2 weeks after I sent the item back, after I received a confirmation that it arrived back at the warehouse for me to get a refund and I never received confirmation as noted in the last email of my refund. On top of that, when I checked my account, they didn't give me a full refund as stated in their return policy if said item was being return due to their " Mistakes". I would not recommend this company for ordering.

I ordered a custom Raiders Jersey on September 7th. Well today is October 11th and I still have not received my jersey. The only thing I keep getting is an email from NFL Shop that my order still has not been shipped and there is still no shipping date. What good is that? Where is the accountability? Where is the sense of urgency to complete my order? I paid $350 dollars for this jersey.

Lied about the order being shipped in 6 days then lied about it being shipped. FedEx said it's still at the company facility. They created a label because I called 4 times looking for my package. Customer service representative said they was having problems with that warehouse in Jacksonville Florida but couldn't ship it from somewhere else. This hoodie was suppose to be a birthday gift for the 4th of October. I will NEVER EVER NEVER EVER shop here again. Worst company ever!!!

My last 2 orders were lies. The NFL Shop emails me literally every days advertising free shipping, 2 day shipping, all kind of shipping. Well right before the season I ordered 2 T-Shirts & they were both suppose to be shipped in 2 days. I got one shirt but didn't get the other one until a week later. I thought no biggie, just as long as I had at least one of the shirts I could wear one that Sunday & the other one the next Sunday.

I have bought an authentic NFL football. The first one I had to return due to it being deflated. Then the second one I just tried to put air in it, and it is now deflated. Is Tom Brady working for them now?

I ordered an Alvin Kamara shirt (didn't look for reviews first, obviously!). The shirt was completely blank on the back (should have been Kamara and 41) I called their customer service, what a joke. On hold for 14 minutes, then talked to Kayla. She said she would send me a return label so I could return the product. Then they would send the correct shirt (5-7 business days later!) The shirt was a gift; this delay would have the shirt here after their birthday. No compensation from the company; they really don't care. I can see why they have a horrific rating. Do not order from this company. The only way they stay in business is because of idiots like me that don't look at reviews before ordering.

On September 24th I ordered a Birthday Present for my husband and that same day I received an email that it shipped. The next day I received an email from FEDEX that I would have the package on the 28th which was awesome, just in time for my husband’s Birthday. I woke up on the 28th to an email that I now won't receive the package until the 29th, now I am irritated. I spoke with 2 different Customer Service Reps and they said, “Well you were the one who chose free shipping,” wow that's great customer service. Plus on top of that I don't know when I am even getting the shirt because all of sudden my tracking now says pending and no information other that. I have called FEDEX twice and their explanations don't even make sense. I will never order from NFL Shop again.

Very disappointed. I ordered a jersey that said it would be available in 3 weeks, and then 3 weeks later I get an email that it’s another 4 weeks out (so the season will be half over at this point). I checked the website and it shows the jersey as in stock, so I called and the lady said “the website isn’t always accurate.” I’m upset because I could have ordered it from another site and gotten by now but I assumed it would be better to order it from the NFL Shop. Boy, was I wrong!!! And of course they charged my credit card 3 weeks ago so I had to request and wait for a refund. I think NFL Shop is just a low tier distributor and I will be making all of my future NFL gear purchases elsewhere.

I ordered and paid for 2-day shipping. Neither of my items were received in 2 days. In fact one of my items took an entire week to get to me. The problem is that they were for a birthday and I did not have them in time. There was not notification that they would not be there on the date paid for. NEXT TIME - BETTER CALL AMAZON WHO NEVER DISAPPOINTS.

I ordered my Khalil Mack jersey on Sept 2nd and the site stated that it will be shipped out by Sept 28th so I called tonight Sept 28th to check on the status and now they told me it will not ship out till sometime after Oct 19th! I was not even noticed of the delay. The excuse was about their warehouse. You would think that they would at least send you an email apologizing about the delay and give you the option to wait or cancel your order but nope. First and last time. I ordered my order.

My friend bought me a jersey for Christmas, but it was too small so I had to return it. I ended up having to pay for the shipping to return it, as well as the shipping on the new jersey. After washing the jersey one time the numbering is peeling. I didn't even put it in the dryer. When I chatted with them they said it was past the 90 day return policy. I would not recommend anyone buying anything from this store. If this was something under $50 I could understand, but when you spend over $100 on an item of clothing you expect it to last longer than a year at least. Don't waste your money!

The customer service here was unacceptable. They will not help you, and they will tell you sorry. Here is a discount coupon so you can waste more of your money with us. No thanks. The Rep was rude and in a hurry. If your item comes incorrect or damaged they will find any excuse not to return or replace.

Sad to say but this was my first AND LAST purchase from NFL Shop website! Back on 08/26/18, we purchased 2 jackets, 2 shirts and a backpack for an upcoming Steelers game this weekend. Here it is, one day shy of being a month later and the full order still has not arrived! I have spoken with their Live Chat staff 3 times and their 1-877 number all to be told there is nothing they can do since this purchase is through a 3rd party and apparently they have "run out" of one of the jackets and they are "on hold". I have asked for a refund to which NFL Shop staff have stated they cannot do; I have to wait for the 3rd party to cancel the order and they will issue the refund. Really? It is their website and they promote that 3rd party by displaying their products. This poor customer service is why I will NEVER purchase from their website again!

I purchased a Baker Mayfield jersey white size large on their website August 24, 2018. I followed the UPS tracking number that showed a pending shipping status in Memphis, TN on August 28th. I followed this status for 2 weeks and no updates. I finally called NFL Shop customer support on 9/17/18 asking what's going on with my shipping? They said, "Oh well I'm going to refund your money" because it looks like they're out of stock for the color and size I wanted. I stated I wasted 3 weeks of waiting for something I ordered and in transit only to be told it's sold out? I said why wasn't I never notified or FedEx as well? She had no excuse and I said I will never shop with them again.

I'm not the type to complain but I pacifically told my kids I would have them two New Cowboy jerseys. By the end of the week when the Cowboys played the Giants we were having a big party and quite a few people were showing up I wanted my kids to be wearing their team colors so I pacifically bought two jerseys and to press the button that said 2 day shipping. I was supposed to be receiving it no later than September 16th which was 2 days after my original purchase date. I tried contacting them because I realize the shipping date had changed to the 22nd of September. I couldn't understand it. I paid for 2 day shipping. They told me there's nothing they can do and hung up the phone on me. I couldn't believe it. I purchase many of things from this company before never had this issue but I will never spend my money with a company like this again. They told me one thing and did the opposite.

I ordered my husband a Cowboy's jersey for his birthday, paid close to $25 for fast shipping, said it would be to us within 3 days. I only ordered from them because I needed it fast, we were leaving town. A couple hours before latest delivery, it was changed to the next day. Too late. I emailed them, no response. I think they should have refunded shipping.

Order a NFL Rams Pro Line Navy shirt to give my husband for his birthday, and two months after it has two holes in it. Customer service did not care about replacing it or refunding the money, so I just threw away $40...

I purchased a cooler that was listed as “no size”. But it was shown in a photograph to allow the consumer to approximate the size. The picture was very inaccurate. The product could not be used. The return process was difficult and pricey. I ultimately paid $18 to return a $31 item. I have purchased many items from this company over the years. But, I will not order from there again

I ordered a customized Eagles jersey for my daughter. I followed the sizing chart to determine which to order. However, when I received the XL Women's Jersey, it was the size that would only fit a child. I was told it cannot be returned because it was customized. After spending $150 on a shirt, I certainly anticipated it fitting. Very disappointed!!!

I ordered a Rams Justin Lawler jersey. It had the wrong number on the site. I called and told them the right number. The guy told me I was right and he put a ticket in for Nike with the right number. Told me if they do send the wrong one they would replace it. Well long story short it was my fault for ordering the wrong number. They will not replace it. After this they changed his number on the site because they had the wrong number, but I'm stuck with the wrong jersey and out 145 dollars.

I ordered a custom Giants tee shirt, with my husband name and number and the lettering and the numbering on the tee shirt is way too big. The lettering and number is not the same ratio as the picture and is so huge that you can see it three blocks away. This is not what a Pro-line tee shirt looks like... It seems as though they were trying to fill the order so fast that they used any iron lettering. My husband is a die-hard Giants fan and I cannot give him this shirt. I wrote to the company for another shirt with proper lettering, even though it's a no return policy and waiting to hear back. They should be ashame to put this lettering on any sports attire... The Giants would be upset and so am I.

Bought 6 jerseys for Christmas. Had to order 2 months in advance to get in time for Christmas, they wore after Christmas washed once each on separate times and they fell apart. Nothing else did just them. I called. They would not do anything only have 30 days to return for defect, great! Will not stand behind product, you can buy from them if you want but I won't ever buy again from them, expensive garbage...

How on earth does a company based in Florida take over one week to get a shipment to Philadelphia and Amazon can get me merchandise from the same State in two days flat? Not sure what the issue is but a big company like this needs to step their game up, terrible shipping times, glad I got clothing two weeks before a birthday or it would have been late for sure. TERRIBLE SHIPPING.

When I ordered a custom jersey for my 4-year-old's birthday, it did not deliver twice. I live in a house on a street and it stated it was undeliverable. When speaking with customer service they said they could not contact them as they had no information, that blows my mind considering you are dealing with this shipping company. How do you not have any contact information or know where their carrier guns are. Landmark Global is also **. No way to get ahold of anyone to figure out how to get your package. This does not make any sense to me. This website and courier I don’t trust. Will never order anything from them again.

Customer service is a joke. You spend several minutes on hold just for them to tell you they aren't allowed to help you with anything custom ordered. Worst customer service ever. Don't waste your money ordering anything custom from them!

I ordered a Super Bowl jacket in February which said it would be shipped no later than June 1st. This apparently means it WILL be shipped on June 1st. Other items I ordered and paid more to be shipped early came weeks later. I would not recommend ordering anything from this site.

I ordered some jerseys but my bank rejected the payment so I did some research. I found that this company has a lot of dissatisfied customers who have been mislead. The first red flag was when they tried to charge me for more money than what was listed on the checkout page. I went to their FAQ area and read this: "11. Why do you charge my card more than your product price?" "We only receive the product price. The extra money may be charged by the blank as the blank fee. Hope you can understand." NOTICE THE WRONG SPELLING OF BANK? This is a RED FLAG that this company is most likely from another country and might be a scam where you don't get what you see or ordered. If you get your order. Thank goodness for my bank! I suggest you stay far away from this place.

I ordered an Eagles Super Bowl Champions polo right after they won the Super Bowl. The shirt I ordered was nearly all black and stated that the graphics would be embroidered on the shirt. Since I placed the order, the image of the shirt changed to black with gray sleeves. I didn't check the description at the time but received my shirt today and found out the item description also changed from embroidered graphics to heat sealed graphics. I paid $60 for a black shirt with embroidered graphics and received a black and grey shirt with heat sealed graphics.

So, I ordered a custom Saints sweatshirt for my boyfriend's birthday... The patch completely peeled off the first time he wore it! So embarrassing. They had a fancy iron on made but didn't bother to iron it on. Worth a crap when they should have sewn it in the first place... considering it took extra processing days. When I contacted them about it they told me (after I read that it was non-returnable due to custom nature) that they could return it but not offer me a refund. I told her I didn't want another one sent just to have this happen again. I just wanted a refund... My boyfriend liked the design & we can get it sewn on but the point is this whole thing was unnecessary; especially for the price.

I used NFL Shop for the FIRST time on Feb. 3rd (and it will be the last!). I placed an order, apparently this was a "Special Event item' scheduled to be shipped LAST Wed. 2/7, it didn't. As of 2/15, the order is still showing as "New." (Normal orders show as New when you first place them, then "Processing," then "Shipped") I have contacted Customer Service 4 times so far, 2 times via live chat, 2 times via phone and the customer service reps are clueless useless fools. Sorry to be so harsh but that's what it is.

Ordered an Eagles Super Bowl cap on Monday Feb. 5th based on the guarantee on the webpage the cap would be delivered by Feb. 8th with no shipping charge. Never is true. Shipping charges were made and the cap arrived today Feb. 13th. It was also difficult to find the tracking information. All around a poor experience. No wonder it is also difficult if not impossible to post a review on their website.

When the Eagles won the Super Bowl I ordered the T-Shirt, the beanie, and the towels. I never received confirmation that the order went through but the money was out of my account. The website said “Ships before 2/12”. I just received the shirt but there was no beanie or towels and when I asked they said it would ship in another 3 days. Almost two weeks after I placed the order. I could have driven to Philadelphia and bought my stuff there and got it faster. When I talked to customer service they never claimed fault and when I complained about when it was supposed to ship they said “Is there anything else I can help you with?” I may never shop through them again.

Eagles Super Bowl Merchandise - Ordered a jersey the day after the Super Bowl, and some t-shirts. It said all items were in stock and would be received by the 02/13/18. Still have not gotten the items, and when I called they said these were specialty items and I would not get the items until after 02/28/2018. They offered me a measly 10% off for my troubles. This is deceptive advertising. I would have gone elsewhere to purchase these items if I knew they were not in stock.

Ordered 2 customized Eagles Super Bowl shirts from the NFL store on 01/30. Did not receive the shirts until 02/10. Quality of the shirt is very poor for the cost. Shirts cannot be returned because they are so-called customized. Buyers beware! Would not recommend and will not be purchasing from this site again.

Ordered a championship t-shirt night of the Eagles Super Bowl. NFL.com claimed free shipping with Shop Runner. That did not happen and they charged for shipping. The t-shirt is 12 days out; they claim it is special order but I saw thousands of fans wearing the t-shirt at the parade. So I guess once they get your money, you go to the bottom of the pile. NEVER AGAIN!

I ordered a SuperBowl LII t-shirt and an Eagles Superbowl jersey 2 weeks ago. Both items were listed as in stock with 4-5 day delivery, plenty of time before the game. 2 weeks later and 2 days after the game I'm still waiting on the package. I called customer support 2x the week before the game to cancel the order but was promised it would arrive before the game. They said customer service received a "memo" that all orders would arrive before the game as promised. This was a lie, I'm sure they screwed a lot of people with false shipping promises and were banking on customers keeping the items regardless of them arriving after the season had ended. I will be returning the package as soon as it arrives and will never order from NFLShop.com or Fanatics again. I advise everyone to avoid.

I am a die hard Philadelphia Eagles fan, and was very excited to see that they were going to the Super Bowl this season. I wanted to buy some fan gear for the game, so I had decided to order from an online site. I chose NFL Shop, because of the name (had never used them before). I placed my order for a Special Event Jay Ajayi game jersey and a conference championship shirt on 26 January with expedited shipping. I received a confirmation email that stated that I would receive my items by 3 February, the day before the Super Bowl game. Well, I didn't receive my items before the game and was totally devastated since the Eagle had won the game. A few days later, I received an email stating that my shirt was shipped, but the jersey was delayed. I didn't receive my first item via expedited shipping, so I contacted customer service and they refunded my shipping fee/gave me a partial refund on my jersey and told me that I would receive my jersey 10 February.

Ordered an Eagles jersey on January 25, next to the jersey it said Special Event item, would ship before January 31. January 31 rolls around and no confirmation email, nothing. So I called and did an online chat with customer service. They apologized for the confusion, but I was pretty clear that the website stated would not ship any later than January 31. On Thursday, I contacted again and they said it would arrive at my house on Saturday January 3, I made sure to ask that it would be arriving at my house on Saturday, not being shipped on Saturday.

Despite the NFL brand name, this website is a joke. I placed an order in January and my confirmation e-mail states, and I quote, "This item will be shipped no later than Friday, February 2nd." It's now the 5th, and no information or tracking available. I called customer service, they said I'll be sent an e-mail when it's shipped. Why say no later than Feb. 2nd, if they can't, and then take no responsibility at explaining why they lied. They took my money immediately though but no merchandise as they claim. Forget buying here if it's a gift on a special date.

I ordered a Super Bowl T-shirt, Jan.26, paid for shipping, fully expecting to receive it before the Super Bowl. NOT! It was in stock and available. I still have not received it as of Feb.5 and according to the FedEx tracking, I won't get it until Feb.8. Seriously. Not only am I disappointed, I am mad. Who cares about wearing the T-Shirt now. There is nowhere on the NFL.com site to write a review or comment, that I saw. I found this site to voice my concerns and see others are having the same issue! NEVER will I buy from NFL.com again. I often shop on-line, from many different companies and have never had to wait this long for an item to be delivered. What a waste of my time and money!

This is the second time I ordered from the NFLshop.com. First was a customized hoodie with name and number on the back. Decal on the back was completely off center! Called them and they re-sent another one. Now order conference champion shirts, waited almost 2 weeks for the shirts and yet another shirt ordered with the underdog decal on it came off centered again. This is how you conduct business??? You have the NFL name attached to your business. I don't understand how this place is still in business.

I ordered a Super Bowl T-shirt as a gift for my son on January 24th. It is now Super Bowl Sunday and the T shirt has STILL not arrived!!! I called customer service and they took no responsibility for this fiasco and abysmal customer service. They blamed the shipping company which is not my problem. It is theirs. The "best" NFL Shop can offer is 30% off a T-shirt that they failed to deliver for the big day! A huge disappointment and customer service failure. If I had known this, I never would have bought a product from them and will never do so again. The worst customer experience ever! You've been warned.

I ordered a jersey for my husband as a gift. I did so with high hopes that it would actually come before the Super Bowl. The website stated that “special event” items would be shipped by Wednesday. To make certain, I paid a fee for expedited shipping. Well, by 2/1/2018 I became concerned and called their customer care. They assured me it would be here. Yet, it didn’t come and it won’t until Monday. I’m very upset and disappointed. This was a total waste of time and money.

I ordered a Super Bowl Jersey specifically for tomorrow. I placed the order last week using overnight shipping. My jersey is still not here almost 2 weeks later, and is not arriving until the day after the Super Bowl. I’m very disappointed! This is false advertising and I will not purchase anything from the NFL shop EVER AGAIN! You guys should be ashamed! Especially after the fiasco that happened with other people’s orders placed for Christmas!

I ordered a Zach Ertz jersey for my son on Tue 1/23. They took my payment immediately, on Wed 1/24. They said they would ship by 1/31. What??? Why wait a week from the time you have my payment until the time you put the jersey in a package? Now they say it's in Ohio, and will arrive in PA by 2/6. No, that's not good enough, the Superbowl is 2/4. I hope that FedEx makes up for NFL Shop's failure and delivers sooner. #flyeaglesfly

I am extremely disappointed in the advertising scams that NFL Shop is participating in. On January 21 after the football game, an ad came across Facebook about ordering Eagle Items to be "prepared for the Superbowl" as I am an Ajayi fan, I decided to order a Tshirt with the number 36 and Ajayi on the back. It was the women's. The website had Guaranteed free shipping within three business days. I received a confirmation email from NFL Shop. It too stated, "Your order will be shipped within three business days" - well guess what?? It is now Feb 1 and my order hasn't even been processed let alone shipped. But they sure took my money.

Ordered custom shirt for daughter 8 days prior to Super Bowl. I called Servicing to confirm status since it is the 3rd day and I still have not received confirmation the order has shipped. Rep stated it is in process but gave zero assurance it would be mailed today. Rep advised order is due to arrive February 9th since it is being shipping from Kentucky. I can drive to Kentucky in less than 12 hours but it takes 9 calendar days for my shirt to arrive. My daughter was crushed. Spoke to so called Supervisor Jasmin who provided no help other than repeating what the previous rep stated.

I posted the other day about two issues. One involved the wait time between ordering and shipping Super Bowl items and what seemed to be late shipping of the items. It seemed as if Super Bowl items for my 91 year old father would not arrive on time. Well, here it is — the day before the Super Bowl — and my items have arrived! So, my complaint was premature (and I could not remove the original.) I still have a problem with a code that was not applied for free shipping, but I will deal with that later.

I had placed a custom-made order 2 weeks before the Superbowl (Jan 21). The website made the impression that when you order, and still today, you receive your item on time before the Superbowl. My item will arrive a day after the game and by then it's worthless, no refund. I'm beyond disappointed, and I felt that they mis-advertised. I would have paid extra if I would have known that the shipping can take up to 10 business days. All they did was refund my shipping.

I have placed multiple orders with NFL Shops but I will never again. I ordered a Zach Ertz jersey for my nephew and paid extra for two day shipping since I was traveling to go see him and needed the jersey before I left. When I didn't receive any confirmation on shipping I called the customer service line and was told the item would take up to 7 days to ship. When I asked what was the point to pay extra for shipping the gal on the phone tried to blame the delay on their supplier. Thanks for ruining my surprise for my nephew. I'm done with you.