NFL Shop Reviews

Ordered an item with guaranteed delivery by game day. Item won’t arrive until after game now, after waiting 2 weeks. I have to pay a 9.99 fee to return the item now. WTH? I would not order from them again.

I ordered a Jersey and it said that I would receive it in time, now it’s going to be a week late. Don’t bother with Official NFL Shop, they couldn’t care less about their customers. They pass their internal shipping issues off onto their customers. #boycottNFLShop

My order is taking 4 weeks from time made purchase. I order something for the Super Bowl and it's not coming until after the game. Order on 1/26/25. It was just processed on 2/5. Delivery not until 2/14. Too late for the game.

I ordered my son a JJ Watt shirt three weeks before Christmas and it was set to come within a normal time frame before Christmas. Then I got an saying it wasn't coming until Feb 11th. Then it was just canceled altogether but with no email this time. Very sneaky. Will not purchase from them again. Such a scam.

I purchased an item on sale, but I failed to check a box at checkout and the charge went through at the regular price instead of the 30% off the items was advertised. When I caught the error, I called the NFL Shop customer service and they would not cancel the order or make the adjustment, even though the item had not yet shipped. The only way to fix the error was to return the item at my expense. Advertising an item on sale and then charging the regular price is generally considered illegal, as it constitutes deceptive advertising under most consumer protection laws, particularly in the United States where the Federal Trade Commission regulates such practices. I will ever order from this company again. The customer service department is the worst I've ever dealt with.

Never Again! I’ve been waiting for a month for my order to arrive and when tracked, it indicates as “returned”. Contacting NFL Shop is pointless as they use AI bots (no human customer service representatives), who tell you no useful information and then terminates the call. Total rip off!

Said it was in stock, but immediately after ordering was sent a message that it was back-ordered. No number to call, no way to cancel, no human to talk to about it. Waited a month, then was sent a delivered email... not delivered! They make you wait over 3 days after a delivery confirmation to maybe get a refund. Only AI to text with. REGRET!!!!

Horrible experience from start to finish. Withheld my money and Customer Service agent, Joanna, said sassy things like "ma'am we do have a policy" and "should have tried another way to reach out" when I could prove to her I did try twice within the 45 day period to receive a refund. Order never shipped, and now I am paying for it. Do not order from this site. It is unlike anything I have ever experienced!

Bought a jersey a also one for a gift... Smh. Terrible customer service, no exchanges and also will charge you shipping & return fee... I thought they were legit. 🤔Oh NFL... Smdh. Will never order from here! Rather go to the M.O.A or different place!!!

I ordered a hoodie for Christmas. Looking at the website photos and the description it looked like a warm hoodie. I ordered a 3xl. When I received it I discovered the material is paper thin and the size is more of a medium. For their prices I would expect better. Don't go by the photos and descriptions on their website. I won't be ordering from them again.

Terrible. I continue to come back and order items in hopes that the experience will be better, yet it never is. Last time I order from them. It takes forever for a shipment to arrive and there have been times where the item says shipped only to find out it was not, and then I was told the item was on back order or the item was out of stock long after I placed the order and received order confirmation. The shipping is not quick even though you have to pay $9.99 for it, and pay for it to be returned. It’s very difficult to get ahold of customer service. All around not the best site to order from.

Ordered custom NFL Cowboys jersey...Terrible quality....they make last name very small the numbers and all the details are plastic stickers that are kinda peeling off already...I'm on writing this because you charge hundreds for a jersey that looks like I bought it at Target on clearance. Absolutely no bragging rights. Not sure what the inflation did to NFL shop... but y'all cutting corners and leaving the prices the same! Also would not let me upload the photos. 😕 That's also interesting.

My custom jersey never arrived. Stated was delivered, I was home when email received. No product. Poor customer service. Still waiting on my product. Never order through them. Terrible customer service. Can't speak with anyone and they blamed shipping company. Shipping company blamed NFL.com. Terrible experience.

They lied on second ship date. Label was printed, but never given to carriers after two days. No access to customer service on their website. No option for customer complaints. I will NEVER purchase from NFL.COM again!

NFLshop.com. Buggy website, cancelled orders 4 days after with no explanation and no update by text, email, just nothing. Now I’m paying $40 more and it won’t make it here by Christmas. Nice stuff, but unreliable.

Zero customer service. No refund, unless you can catch them on the phone or chat within 30 minutes. You are stuck with shipping fees. I double ordered a gift and now my recipient is stuck with the return nightmare. You can get the same items on Amazon!

I ordered a jersey for my boyfriend on December 1st and received an email stating it shipped on December 6th. It's now December 17th, and after multiple calls regarding the package's whereabouts, I had to request a refund. Each time I called, I was reassured that the package was on the way, which turned out to be false (Shocker..). After being promised a resend and expedited shipping if I called back on December 17th, I was met with the news that the jersey was out of stock (not at all shocking after Sunday's game… GO BIRDS!)

Not bad product at all. Looks super comfy and look true to size. Yes obviously the logos are ironed on like a normal jersey and might fade a little after a while but we will see. Amazon's NFL stuff is the crap that falls apart I've come to learn.

I ordered a custom jersey on 11/27. I received an email on 12/5 stating that the order had shipped and was given a UPS tracking. On 12/12 I checked UPS to see where the order was. UPS had not yet received the order. NFL SHOP created the tracking number in order to say that it shipped. I called custom service and guess what. Surprise, surprise, they are overseas. No help whatsoever. I will NEVER order from them again. I recommend that you don't either.

NFL will not even pay for shipping and handling when their products are over 75.00. They still make customers paid for S&H and products are not arrived on time as expected. When chatting with customers service they be calling you by a different name as you already verified your name 3x. My concern was not address as they did not give you time to wait and type a response. This guy "GIN" if that is his/her real name anyways... Shut down my chat as I'm not finishing with my concern. Send me a 30% to use in the future and apologize for the delay.

I repeat and I do repeat DO NOT ORDER ANYTHING FROM NFL SHOP! They are horrible! They went downhill after covid! Well I should say for the past 2 years! Don't know who's running this company but it garbage now! Tried ordering jerseys that they say they do have end up getting refunded every time. why can't they just be honest and say they simply do not have any jerseys? 🤷🏾‍♂️🤷🏾‍♂️ tried getting Farrell Jr. Chiefs jersey and here recently Wanya Morris Chiefs both got refunded on even though I asked them, "Hey are you you all have these players jersey right?" They said yes but... Got refunded the money because of an error they made. Ugh nfl shop sucks. Boycott this place!

The 30% Site Wide discount doesn't happen. I entered the promo code and was still charged the full price. Contacting customer service was no help. It seems that once an order is placed, no adjustments can be made for the "discount". In all fairness, the chat person at customer services did offer to refund shipping fees. Small gesture compared to 30% discount. I will not be shopping here again.

This is the worst place to buy any items! Paid for express 2 day shipping and 2 weeks later still waiting on the items ordered and customer service is horrible, I had placed two orders and have not reciprocated either one.

I selected a jacket for a Christmas gift. The site stated that there was a 30% discount and listed the $99.00 jacket for $69.00. When I checked out it charged me $99.00 and stated that the item was ineligible for the discount. Reluctantly I paid $99.00 for the jacket.

I've been trying to get an answer from them for days. Question about size and payment looked fishy. Will have to file fraud charge with PayPal. I have tried contacting them several different ways. I do not watch to be a victim of a scam.

Terrible experience. Ordered an item on 11/19/2024 and as of 11/25/2024 it is still processing. They give you no estimated time frame for shipping and delivery. As of now looks like I will receive the item on 12/4/2024, 15 days from the order date and charged for standard delivery. Customer Service chat was horrible and offered nothing in response to why this process would take so long. This is an in stock item. Would definitely caution against ordering here. Hopefully the quality is not crap.

Placed an order on November 10th. It says "shipped" out in November 12th. Yet, the label was only created. It is now November 19th and still the same. Contacted NFL multiple times and was told that it will be delivered by November 27ths. When I placed the order, it says will ship within 1 day, est delivery by November 21st. Will never purchase from NFL shop again. Wished I had seen all of these negative review before placing $150 order. Mark, the supervisor was terrible, cannot answer my questions at all. Kept saying it will get her by 11/27. Rej and June the assistants are no help at all either. Very dissatisfied. Like everyone else says, they just blame it on the warehouse.

I guess the old adage is true, "you get what you pay for." I just received my jersey after a long wait. Everything looked great from the front. When I turn it to view the back the player's name was sewn on upside down. What a joke, and it was all on me. Best to save up and get an official one.

I would have never thought in a million years these people would be sooo unorganized and unprofessional! I ordered a jersey for my husband on 11/3/24. The jersey haven't even been processed yet! They sent me an email yesterday stating that it's delayed! I called spoke with an agent, she told me I can't get a refund because it's already in the warehouse! Of course it is! I explained to her that it haven't been processed and I just received an email stating it's delayed. So I asked 2 speak with a supervisor, she told me none was there, like duh! So I asked to be transferred to one. Any way! Very disappointed. I advise you to go to the mall and purchase what you want from the stores that carry what you want. Save yourself the disappointment. The supervisor was very nice but I still don't and won't have the jersey for almost 2 weeks if I decide to wait. No. Ty! Get somebody else to do it!

Worst customer service ever. Very hard to understand (they don't employ ** obviously) and took 3 calls to get an issue resolved. Terrible service. Will never purchase an item from here again. Fanatics is an monopoly and not sure how their business is even legal.