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Nightmare experience. My Large order ($150) was cancelled without explanation. When I tried to call, the ‘fan protection’ department hung up on me (and the call agent) 3 times on two separate calls. Horrible service and response from the so called ‘fan protection’ department - to a basic question. Seems they don’t want to talk to people when they make a mistake. Taking my business elsewhere.
My 11 year old son purchased a 30oz Pittsburgh Steelers tumbler for his dad as a Christmas gift. Within 4 months the tumbler is peeling and rusted. I contacted customer service and they can’t do anything for me since the 90 day return window has passed. This was a waste of $47.00 and I will not be purchasing from this company again.
I ordered a hoodie for my husband for Christmas. It was not the right size. I returned it and followed all the instructions on February 5th. I still have not received my refund 2 months later and when I call there is nobody I can speak with, just recording comes on. I don't think that I will ever get my money back. At least I know not to order anything from NFL Shop again.
I ordered the Grey Superbowl Champion Shirt for my son the day after the Superbowl. I waited a couple of weeks and it hadn't shown up. I emailed the NFL store and was told that the label was printed but was never shipped. I have no idea why. I was offered a refund or they could send the shirt. Of course my 9 year old still is hoping for the Champion Shirt. So, I opted to have it sent. 10 days later I get the shirt. But, it is the wrong shirt. It is Tampa Bay shirt which my son already has. I email NFL shop again a little more upset this time. They will not call me. They want me to return the shirt and get a refund and then re-order the Champion shirt. At this point I don't trust them enough to send back the shirt and can hopefully find the Champion shirt elsewhere. But, this is very disappointing. They even said they would waive the 9.99 restock fee as if doing me a favor.
I ordered a pullover with so called free shipping; when I went to checkout they were charging me $7.00 for expedited shipping, so I went with it, as soon as I completed checking out, the very second, I didn't even get my finger off the complete checkout button when I receive alerts informing me of fedex delays and corona virus delays on their part. Long story short free shipping would have gotten me my order in 4-7 days, but they picked expediated shipping for $7.00 and the earliest arrival date is no less than 10 days, can't respond back because email is invalid, how can I receive confirmation email from an invalid email, also they knew prior to my completing checkout of all delays and failed to inform me, that has to be a form of fraud under the law, at the minimum acting in bad faith, I would like to hear from others who read this review and what lime to know your opinion, it's not about the money or the delay, it's about bad business practices.
NFL is using FedEx Ex for all the shipping. I have not had a single Good thing to say about FEDEX except you better expect to not get your products when they say or even at all!! FedEx is a horrible way to ship anything!! If I lose out on the 300 I spent on NFL I am going to be super mad. I will make sure everyone in my house never buys from NFL.
I purchased a football helmet on 1/5/2021. I received the item in the mail today. I let my 10-year-old son open the box with me. The inside box was ripped. Also, the face mask was missing screws. It was hanging on by one screw. I took photos ASAP and contacted the seller. He called me a liar! And won’t give me an even exchange or Full Refund. I served 20 years in the military and have way more accountability, responsibility and integrity than this seller! Why would I take out the screws? I was planning on returning it. I’m not looking for a Refund and keeping the item. My son is now heartbroken. Therefore, this is a horrible business who treats customers like trash! They shouldn’t even be in business.
I made a Christmas order in early November for my son. I purchased three items with the most important one being a Giants jersey. As of today, last day of December, I have not received the jersey! The order tracking is completely incorrect showing that I have only received one item - when in reality I have received 2/3 but unfortunately I would have had more faith if I could get ahold of someone. I tried their "live chat" - oh please, it is in NO WAY a live chat. It is just an automated response no matter how many times I click that I want to speak to a person. When I used the phone number to contact someone it gives the same recording and no one is available! It was bad enough I couldn't get my son his xbox b/c of scalpers but I thought I would at least save some face by getting him the jersey. Thanks for helping to RUIN my son's Christmas and taking my money!
I ordered Christmas presents on Dec 10. I paid for faster shipping because I wanted to make sure these presents arrived before Christmas. Not only has my package not arrived yet, but when I contacted customer service, they refused to refund the expedited shipping charges. Please keep in mind when ordering from here, that they will take your money, but you will get your items when they feel like it.
I never usually leave reviews so when I do, you know it’s a bad experience. Customer service is so bad. Spent 600 on a order just to receive it and not be satisfied. Do not waste your time or money on this website.
I ordered a jersey for my son for Xmas... I always order XL youth but it is more like a men’s medium. I knew I couldn’t return for money but figured exchanging for a smaller size was ok since it is the quarterback of the Panthers. They said I couldn’t... meanwhile I noticed Amazon has the same jersey for the same price with free shipping and easy returns. Oh and the NFL shop charges a $2 handling fee! What company does that!!! Do not but from them. It is a rip off.
Just wanted to compliment the customer service department for doing an exemplary job with the return of my funds. Unfortunately my ordered items did not ship or was not in stock, I really don't know, but after several attempts to reorder I decided to ask for a refund. To my surprise my card was credited within 24 hours. I really like the items, but unfortunately I couldn't get what I requested. I don't know if I will order from them again, but hopefully other customers have received and were pleased with their items. I only wish I would have been given the opportunity to rate NFL Shop on their products.
Ordered my son a Justin Herbert Jersey in late November. Shipping on NFL Shop site said product is due to arrive 12/2/2020. On 12/8/2020 I called their customer service and they're telling me the package is lost and cannot ship another due to being out of stock. FedEx tracking number shows only a label created, but never picked up. Purchased my wife a jersey the year before and same result with lost package. Was able to at least have another replacement shipped during that event. In this instance my son will not be getting the jersey he wanted for Christmas. Stay away from the NFL Shop. Their service sucks!!!
Since Feb 2020 I have been trying to utilize my Fan Cash. Took 11 months, over 6 hours of holding, and begging for assistance. They repeatedly were confused, then began lying. It has finally been resolved, all of which was their fault. I will NEVER purchase from this poorly run company again!!
Masks do not come with filters, which site mentions in very small print. I tried to use the chat help line to find out where to get the filters. As soon as I hit "something else" ( the reason for contacting them) I was directed to use another help feature (snail mail or phone)... no email contact info.
Ordered a Limited Edition Minnesota Vikings Hoodie, and returned next day, still in wrapper, was charged $127.50 for the hoodie, and was refunded $99. Buyer Beware!!!! I don't think the shipping both ways, would justify almost $30 dollars. I have reached out to NFLshop.com numerous times. The live chat is a virtual intelligence, so you cannot reach a real human. I received no response from them, other than more offers to purchase, and that is probable a definite NO.
I ordered 2 LA Rams shirts one Aaron Donald and Jalen Ramsey on 9/25. It is now 11/17 and I am being told I won’t receive it until before Christmas. I am extremely disappointed and of course they could care less. The season is going to be over before I even receive my items. I’ve tried contacting NFL Shop to figure out why I am not receiving my items in a timely manner. Their excuse is it’s a special event item. I ordered a Kupp jersey off Amazon for my son for his birthday and received it in 5 days. So their excuses etc. don’t make any sense. My best advice is to not do any business with the NFLShop at all.
I ordered a t-shirt on September 21, 2020. It is now November 3rd, and I have yet to receive my order. The ship date keeps getting pushed back, and after speaking with customer service (who are less than helpful), they said my order would ship no later than November 2nd at 12:00AM, and they would upgrade my shipping method to overnight. It is now the expected delivery day, and my order has yet to ship. I just received a note saying "The vendor has left a note here and this shirt order will be delayed till Nov 17th". Do not use this site if you want a shirt before the 20-21 football season is over.
I wish I could give negative stars. Was told after spending $140 for a jersey that it would be delivered in six months. Was told after waiting six months for the jersey that I’d have to wait another two months. Horrible, scamming, steal your money company.
I ordered a Tom Brady Jersey in April of this year and was told it would be shipped by 9/15/20, then on that day got an email stating it was delayed until 10/15/20, I check on it today and it is now saying it will not ship til 11/12/20. I am usually a very patient person especially during these times but my Aunt ordered the Same Jersey in June. Got Hers in August. I contacted customer service and they are like it is a very popular item and they are unable to keep up with demand.
I asked why this was not done by a first come first served Basis? Guess what? No answer to that. I asked, "Why My Aunt who ordered hers after I did and got it 2 months later?" "Maybe she ordered it from another store." I told them she got it from NFL Shop. Guess what? No answer to that and they got snippy stating if I didn’t want to wait I could cancel the order. $160 and wait 7 months for the product is unacceptable For any business and something should be done to satisfy the customer not get snippy.
I am so angry. I ordered my husband a jersey from here back in July. It is now end of Sept. Still nothing. Now they say won't be here til mid October and since it's still not here. Asked to change the color. They refunded the jersey. Plus after fighting to even speak with anyone the stupid chat is how I found this out. I will never order from there again. Horrible customer service!!! I just wanted my stuff. If I could give them zero stars I would. Horrible company. So dissatisfied.
UNTRUSTWORTHY, UNDEPENDABLE, UNRELIABLE. I made my order for 3 masks at the end of July with a delivery date for the end of August. At the end of August when not received I was advised of a small delay due to COVID shipping issues and that my product would be here by sept 9th. Though bummed it would be late I accepted the apology due to the circumstance. When I hadn't received my masks by Sept 9th I called customer service again and was told I would not receive my product now till Oct 5th. Reason giving this time...."it's a specialty item."
At this point I was demanding to talk to someone in charge or a way to contact someone to file a complaint with. The rep would not give any info but states they would file an escalation and a member of management would CALL me within 24 hours to file a complaint. Instead I received an email saying ... "Your order will ship on sept 27th and you'll receive it on Oct 5th." NO ONE CALLED ME, NO MANAGEMENT CONTACT. I have no idea if I will even receive this product. I hope this review will save someone else from doing business with this company and going through the same headache.
I ordered the Adult Dallas Cowboys New Era Black On-Field Face Covering Product #: 3997812, August 15th and won't receive until October 26th. They should not offer items they don't have in stock. Seems to me they are ordering the items from China when someone places an order.
My wife ordered me a shirt for my birthday from the NFL Shop and to my surprise I received a shirt from MLB. Not only did they get the team wrong but they got the sport wrong. I am still laughing that the package came from the NFL Shop and I received a Chicago White Sox shirt.
I ordered Steelers face masks on July 2 and have had 4 different ship dates and still have not received my order. I ordered 2 different items from Amazon and got them 4 days later. If you can’t produce the product don’t Advertise that you are selling them.
I placed an order through the website. Waited more than a month and did not receive my package. Called Fedex to inquire about the order status and found out that NFL Shop canceled my order and DID NOT refund me my money. I called the nfl shop hot line and was told that the order was shipped and someone from fedex “might have stolen my order”. I would never suggest anyone purchase anything from this website.
For several weeks the NFLSHOP was advertising different Cornhole Games, it different price ranges with 30% off. I select one I like at the lower price being advertised @ $69.99. No problem right??? So I get order confirmation and I was charged $99.99, plus S&H, and taxes for for a total of $130+, so now the price has almost doubled.
I immediately start trying to reach out to Customer Service, via email(s), I chatted with Stacy G., whose last comment was “Oops, something went wrong” and we were disconnected. I then chatted with Chinnelo, who said asked for the coupon code I used, well that code expired and I could not find, she also disconnected me. Lastly, I chatted with Muhammad, who told exactly what I already knew. He said it was company policy not to make a price adjustment unless I had the original coupon code. There was nothing he could do, but offer me a 20% off coupon on my next, I told him him there wouldn’t be a next time and beside a received a 30% off coupon on my next order with my order confirmation.
So rather than adjust or refund me $30, I said I will be returning the item unopened as soon as it arrives and that I was giving them a poor review. So not only have lost my business, hopefully after my review that would lose a few more sales. I usually read reviews before I order something online, I don’t know why I didn’t this time, but NFLSHOP is super sketchy. Customer Service is NOT customer friendly????
I ordered for the first time, and overall, it was a great experience! The only thing wrong was my $100 jersey came wrinkled! My husband's $100 jersey was not wrinkled! Mind you; he is a NY Giants fan and I am a Minnesota Viking's fan!
For Easter, we decided to buy our kids jerseys with their names on them. We came across this site and figured, 'Wow good deal!" My boyfriend spent $80 on two jerseys, they took the money out immediately. Never got a confirmation email but eventually got a bogus tracking number through text in which was not traceable. Waited and never received anything, there was no phone number to contact. We chopped it up to being a loss after we read many other reviews (after the fact) Today, we received a shipment... they sent us 3 pairs of Burberry socks!! I repeat, DO NOT ORDER FROM THIS SITE NO MATTER HOW GOOD THE PRICE IS! It is a scam!!!
So my wife had a birthday coming up and so I decided to buy her a couple things including t-shirts and jerseys. Placed the order June 3rd 2020. It is still showing as pending and it's July 11th 2020. Do not waste your money on next day shipping because it is a complete waste of money if they take their time even before shipping out. I will never buy from this website again, they clearly do not care about quality service. Stick with stores or Amazon.
NFL Shop Company Information
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- NFL Shop
- United States
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