NFL Shop Reviews

I returned an item and am now at 1 month of waiting for my refund! The customer support has been absolutely atrocious and zero help whatsoever. I cannot get anyone to get me answers on this and they just keep creating "support tickets". I am filing a case in small claims court in order to get my money back. DO NOT BUY ANY NFL MERCH FROM NFLSHOP.COM! BUY ELSEWHERE!!!!

I wanted somewhere to leave a review for the NFL Shop but you can’t even do it on the site. Anyway ordered a jersey for my boyfriend for his birthday and so he could wear it this Sunday to the Lions and Cardinals game. On the site it says it’s supposed to be delivered today BUTTTT it sat in Ohio for 3 days and now it’s coming Monday. Had it told me that it would sit for a couple days before it was shipped I would have paid extra to get it earlier but it didn’t. I’m so upset.

My boyfriend has been telling me for 2 years that he wanted a Justin Jefferson jersey. I finally decided to get him one and wanted to make sure I was buying from the OFFICIAL site so I did not get scammed. My boyfriend’s birthday is August 2nd. I placed the order for the White out JJ jersey on June 21 2024. It stated the estimated arrival would be around July 31st 2024. I thought, that’s a bit long, but at least it will be here right before his birthday. July 31st rolls around and I still have not even received shipping confirmation. Just order confirmation. It is now September 20th.

They sent my shirt to the wrong address. Countless emails to get them to send me a new one and they don't respond. I wish I had looked them up before buying. Every rating they have is horrible. Don't give them your money.

I am extremely disappointed with the shipping services provided by NFLshop.com. They advertise specific shipping time frames such as 3-7 days, but they are completely deceptive because it’s been 2 weeks now. I placed an order on August 31st expecting it to arrive within the promised time frame, only to find out it was delayed significantly without any proper communication. The tracking information provided on their email and UPS was inaccurate, and customer service offered no real solution or explanation for the delay. I wanted a refund and they still wouldn’t give one.

I ordered a jersey. I wore it once and my wife washed it as normal. The lettering is falling off! I can’t get them on the phone! Their online return policy says that it has to be unworn with the original tags to return! What a waste of $145! Never again.

Tshirt is poor quality - 1 wash and the stitching at the shoulder came apart. Refund policy is that I get store credit or pay $10 to ship their crap back to them. So I paid $30 for a T-shirt that lasted 1 time through the washing machine.

On July 31st, 2024, I ordered 2 items that were in stock and "ready to ship". After 3 weeks of not getting my items, I started the process of talking to supervisors. To make a long story short, over the last 2 weeks, I have talked to 7 supervisors, who assured me my items would be shipped "the next day". I was told to cancel my order and then reorder. On Wednesday, August 28, a manager guaranteed me that one of my items would be shipped on August 29th and the other item on August 30. Needless to say, my items have still not been shipped.

I ordered a set of 2 49er wine glasses. I received a package from NFL Shop today. Unfortunately, it contained one 49er wine glass and one Alabama wine glass. Trying to do an online chat was futile as no fan advocate was available, and hasn't been all day. Customer service was as useless. I would like my order issue resolved! Quality control is pretty pathetic. Someone who can't read could tell they weren't a pair!!

I ordered a size M for my grandson. They sent him a 4XL. I have contacted them twice to get a return label so I can return the hoodie. They keep on saying I can print it off in 30 minutes but I never get it. Checked spam, etc. NEVER AGAIN WILL I SHOP WITH THESE PEOPLE.

Placed two orders over 6 weeks ago. Received multiple bogus ship dates which have come and gone. Now they won't even give a ship date. 7 calls and 4 emails only to hear they are "waiting to hear back from the warehouse". Buyer beware, don't trust nflshop.com with your business.

I recently ordered an outfit for my grandson. Found out a week later that my daughter had already ordered the same thing. So, I looked into returning my order and processed it online. I requested a gift card online, because it said if I took the refund on a gift card, there would be no return shipping fee. When I saw a partial refund from the NFL on my bank account, I called NFL Shop customer service. I asked why they had refunded my money when I asked for a gift card and why the amount was wrong. I was placed on hold for forever, but finally I was informed that they had only received 2 items out of three. I explained that I returned all items in one box. Put on hold again for a long time, the agent eventually came back to me and assured me that all my money would be refunded and there would be no charge for shipping because the gift card system did not work.

My order # ** was ordered on 1/29/2024 and was process delivery date on 1/09/2024. I log in still show processing. I called NFLSHOP @ 855-288-8842 (just in case anyone need the number). I called today. On 1/29/2024 was told it will not arrive on time for the Superbowl. To add more fuel to the flame I was told that they have over thousands of orders. I told the rep, "I don't really care about how many orders that you get. I only care about my orders." I also mention to the rep to, "Choose your words wisely." So, for anyone out there are looking for any sport outfit my suggestion is to go somewhere else! This Company do not care about you once they have thousands of orders. I had learned my lesson.

My son loves the Pittsburgh Steelers. I ordered him a shirt. It was 30% off free shipping. We received the shirt. It was too small. We needed a medium. I returned it. I called to make sure it was received, and when I would be receiving my refund. They chose their self to put it on a gift card. I chose a sweatshirt $10 cheaper than the one I purchased, use the gift card and at the end it said I owed $16.45. That’s when I decided I would take my business elsewhere but that was not the end. I was guaranteed my money would be back on my original payment card within three days. This was around December 14. Mind you well here it is the very end of Dec no refund. I have spoken to over five maybe six representatives and one supervisor. I was refused to talk to a supervisor personally or the billing department.

I ordered a jersey for my son's birthday on 8/24 with an ETA shipment date of 9/24. Ok, I get it. Jerseys are in high demand. Then came 9/24, no jersey, no shipment, no communication. Then it was pushed out to 10/3 in which I patiently waited, waited, waited. NOTHING! Still says 10/3. No update again, no communication and charged me month plus ago. Season is already 1/4 the way through. Now it says 10/17?? What a disgrace.

I ordered a jersey for my wife as a Christmas present on 11/25/22. The company took my money on 11/25/22 and never shipped the product. When I called 12/9/22, they said it would ship 12/16/22 and I’d have it by Christmas. I never received confirmation that it shipped so I called today 12/16/22. Now I’m told it should ship 12/30 and I’ll get it by 1/25/23. When I placed the order, the Jersey was in stock. The website says orders are processed and shipped no longer than 3 days after receiving payment. Yet my order is going to take two months? I could understand if it was backordered or something like that. But it wasn’t. Since I can’t get the Jersey in time for Christmas I asked for a refund. I was told that’ll take 3-7 business days. We’ll see. The whole thing feels like a scam.

Ordered a Patriots hoodie as a Christmas gift and received a Colts hoodie. Called and they said they were out of Patriots stock. Never notified me just sent me something totally different. Now the gift won't be given. Company sucks. WILL NEVER ORDER FROM THEM AGAIN!

My husband finally decided as a birthday gift to himself, he would get himself a custom jersey. It was before his birthday and they were having a decent sale. He wanted authentic, a company he can trust. So why not go straight to NFL. This company by far has the worst customer service ever, if you do not want to be swindled, do not even bother, DO NOT WASTE YOUR TIME AND MONEY. Over a month no customer service update, email, phone, NOTHING.. Every time you call you either GET someone who is NEW, answering the phone unprofessional, HARD to UNDERSTAND... and HAS NO CLUE WHAT IS GOING ON.... Never can get a MANAGER. They are always submitting some ** ticket to get you moving along. Anyway no update for over a month.

NFL Shop is getting to be a joke! We used to love their things! Today, I tried to redeem some fan cash (which I received in an email) and, when I tried to sign in, it kept saying it was an invalid address. I spent two hours trying different customer service phone numbers and chat lines and got nowhere. I finally got a live person who told me they had no record of that email even though we have ordered from them and receive ads all the time. Hmm. Eventually, she informed me the system was down. I asked if I could just order through her, using my fan cash and she told me I couldn't. I needed to try again in 2-3 hours. That was 3 hours ago. I just tried again and got nowhere. I was excited to order these two hoodies for my husband's birthday but, I think my time would have been better invested buying some sheep, tending to them, shearing them, and, well, you get the point!

I bought my boyfriend a giants jersey on October 4th for his birthday which is on October 15th. I paid 5.99 for shipping and it was expected to come within 5-7 days. I get there are delays but I wasn’t expecting to come until October 27th which is ridiculous 24 days after I ordered it and paid for shipping. Get this, October 23rd rolls around and I go to check on my shipping since it should be on the way. The order is still processing and will not come until November 8th now keeping in mind this is for my boyfriends birthday on the 15th of October. If I would have know this order would have taken over a month I would have never gotten it so unreasonable. Don’t even bother trying to call them. Either they will tell you a minute wait and keep you on the phone for 30 minutes. DON'T ORDER FROM THEM!!!!

I purchased an autographed jersey for my husband for our upcoming 35th wedding anniversary. I received a message on our answering machine, with my husband standing next to me, asking me about the autographed jersey I purchased! This was a gift, a surprise! Why someone would think it's ok to call and leave that message is beyond me! They have to know people purchase gifts! When I called to complain, I did not receive an apology from Antonio, the customer service agent. I was asked, "What would you like me to do about it?" in a very rude manner. I asked to be transferred to his supervisor, only to be put on permanent hold! BEWARE BUYING GIFTS FROM NFL SHOP!!

I read through all of the disclaimers and pages of legalese to find out about refunds for an e-card. Found nothing, all info was for actual merchandise. So I purchased one for my son for Christmas. He went online and tried to find something he would wear and could not find anything. So I tried emailing and responding to emails to request a cancellation of the e-card and a refund. I did not get a response and when trying to find out how to request a refund all you get is a robot on the chat, and the website just takes you in circles. I finally found a phone number that I could call. When I did so, after 5 minutes of robot talk, I reached a live person. She was kind enough to put me on hold 3 or 4 times while she checked to see how to cancel the e-card. She did check back with me the first 3. After the 4th time and at this point I am now on the phone 18 minutes, the call abruptly ended, with no solution given to me.

Okay I got online to buy two men's hoodies. I found some on sale which was for 47.99 each which game did 95.98. I had a code for 20% off. After that was applied the total was still 95-98 so I took off that code and used their free shipping code and then the hoodies went up to $119 so I got on the chat and tried to explain to whoever is working. There was two of them and nothing was done whatsoever. I have snapshots of our conversation and when I went and got all my other phone to look up the same hoodies 30 minutes later they're only 4199 but when I add the same 20% off promo code which it says was accepted again the price went to 95-98. Now how is that so.

The clothing on this site is cheaply made and the sizing charts are NOT accurate. Therefore all the women’s clothes I ordered did not fit and the sweatshirt had a stain. Then as if that isn’t bad enough considering I spent over a couple hundred bucks, the men’s hat I ordered for my father's bday was so small that I thought for sure they had a mix up. So the ONLY thing that came exactly as pictured and stated on the site was a pair of socks. I truly am surprised they are still in business with this poor of quality products and inaccurate info about them as well.

I ordered something from NFL Shop on October 5, was suppose to receive my item by October 13. Item was never picked up by FedEx as Traci said. Nfl shop sells things that is already out of stock. Then Traci thinks it's funny. Very unprofessional for her job title. Long story short I will not receive my hoodie.

Nightmare experience. My Large order ($150) was cancelled without explanation. When I tried to call, the ‘fan protection’ department hung up on me (and the call agent) 3 times on two separate calls. Horrible service and response from the so called ‘fan protection’ department - to a basic question. Seems they don’t want to talk to people when they make a mistake. Taking my business elsewhere.

My 11 year old son purchased a 30oz Pittsburgh Steelers tumbler for his dad as a Christmas gift. Within 4 months the tumbler is peeling and rusted. I contacted customer service and they can’t do anything for me since the 90 day return window has passed. This was a waste of $47.00 and I will not be purchasing from this company again.

I ordered a hoodie for my husband for Christmas. It was not the right size. I returned it and followed all the instructions on February 5th. I still have not received my refund 2 months later and when I call there is nobody I can speak with, just recording comes on. I don't think that I will ever get my money back. At least I know not to order anything from NFL Shop again.

I ordered the Grey Superbowl Champion Shirt for my son the day after the Superbowl. I waited a couple of weeks and it hadn't shown up. I emailed the NFL store and was told that the label was printed but was never shipped. I have no idea why. I was offered a refund or they could send the shirt. Of course my 9 year old still is hoping for the Champion Shirt. So, I opted to have it sent. 10 days later I get the shirt. But, it is the wrong shirt. It is Tampa Bay shirt which my son already has. I email NFL shop again a little more upset this time. They will not call me. They want me to return the shirt and get a refund and then re-order the Champion shirt. At this point I don't trust them enough to send back the shirt and can hopefully find the Champion shirt elsewhere. But, this is very disappointing. They even said they would waive the 9.99 restock fee as if doing me a favor.

I ordered a pullover with so called free shipping; when I went to checkout they were charging me $7.00 for expedited shipping, so I went with it, as soon as I completed checking out, the very second, I didn't even get my finger off the complete checkout button when I receive alerts informing me of fedex delays and corona virus delays on their part. Long story short free shipping would have gotten me my order in 4-7 days, but they picked expediated shipping for $7.00 and the earliest arrival date is no less than 10 days, can't respond back because email is invalid, how can I receive confirmation email from an invalid email, also they knew prior to my completing checkout of all delays and failed to inform me, that has to be a form of fraud under the law, at the minimum acting in bad faith, I would like to hear from others who read this review and what lime to know your opinion, it's not about the money or the delay, it's about bad business practices.

NFL is using FedEx Ex for all the shipping. I have not had a single Good thing to say about FEDEX except you better expect to not get your products when they say or even at all!! FedEx is a horrible way to ship anything!! If I lose out on the 300 I spent on NFL I am going to be super mad. I will make sure everyone in my house never buys from NFL.

I purchased a football helmet on 1/5/2021. I received the item in the mail today. I let my 10-year-old son open the box with me. The inside box was ripped. Also, the face mask was missing screws. It was hanging on by one screw. I took photos ASAP and contacted the seller. He called me a liar! And won’t give me an even exchange or Full Refund. I served 20 years in the military and have way more accountability, responsibility and integrity than this seller! Why would I take out the screws? I was planning on returning it. I’m not looking for a Refund and keeping the item. My son is now heartbroken. Therefore, this is a horrible business who treats customers like trash! They shouldn’t even be in business.

I made a Christmas order in early November for my son. I purchased three items with the most important one being a Giants jersey. As of today, last day of December, I have not received the jersey! The order tracking is completely incorrect showing that I have only received one item - when in reality I have received 2/3 but unfortunately I would have had more faith if I could get ahold of someone. I tried their "live chat" - oh please, it is in NO WAY a live chat. It is just an automated response no matter how many times I click that I want to speak to a person. When I used the phone number to contact someone it gives the same recording and no one is available! It was bad enough I couldn't get my son his xbox b/c of scalpers but I thought I would at least save some face by getting him the jersey. Thanks for helping to RUIN my son's Christmas and taking my money!

I ordered Christmas presents on Dec 10. I paid for faster shipping because I wanted to make sure these presents arrived before Christmas. Not only has my package not arrived yet, but when I contacted customer service, they refused to refund the expedited shipping charges. Please keep in mind when ordering from here, that they will take your money, but you will get your items when they feel like it.

I never usually leave reviews so when I do, you know it’s a bad experience. Customer service is so bad. Spent 600 on a order just to receive it and not be satisfied. Do not waste your time or money on this website.

I ordered a jersey for my son for Xmas... I always order XL youth but it is more like a men’s medium. I knew I couldn’t return for money but figured exchanging for a smaller size was ok since it is the quarterback of the Panthers. They said I couldn’t... meanwhile I noticed Amazon has the same jersey for the same price with free shipping and easy returns. Oh and the NFL shop charges a $2 handling fee! What company does that!!! Do not but from them. It is a rip off.

Just wanted to compliment the customer service department for doing an exemplary job with the return of my funds. Unfortunately my ordered items did not ship or was not in stock, I really don't know, but after several attempts to reorder I decided to ask for a refund. To my surprise my card was credited within 24 hours. I really like the items, but unfortunately I couldn't get what I requested. I don't know if I will order from them again, but hopefully other customers have received and were pleased with their items. I only wish I would have been given the opportunity to rate NFL Shop on their products.

Ordered my son a Justin Herbert Jersey in late November. Shipping on NFL Shop site said product is due to arrive 12/2/2020. On 12/8/2020 I called their customer service and they're telling me the package is lost and cannot ship another due to being out of stock. FedEx tracking number shows only a label created, but never picked up. Purchased my wife a jersey the year before and same result with lost package. Was able to at least have another replacement shipped during that event. In this instance my son will not be getting the jersey he wanted for Christmas. Stay away from the NFL Shop. Their service sucks!!!

Since Feb 2020 I have been trying to utilize my Fan Cash. Took 11 months, over 6 hours of holding, and begging for assistance. They repeatedly were confused, then began lying. It has finally been resolved, all of which was their fault. I will NEVER purchase from this poorly run company again!!

Masks do not come with filters, which site mentions in very small print. I tried to use the chat help line to find out where to get the filters. As soon as I hit "something else" ( the reason for contacting them) I was directed to use another help feature (snail mail or phone)... no email contact info.

Ordered a Limited Edition Minnesota Vikings Hoodie, and returned next day, still in wrapper, was charged $127.50 for the hoodie, and was refunded $99. Buyer Beware!!!! I don't think the shipping both ways, would justify almost $30 dollars. I have reached out to NFLshop.com numerous times. The live chat is a virtual intelligence, so you cannot reach a real human. I received no response from them, other than more offers to purchase, and that is probable a definite NO.

I ordered 2 LA Rams shirts one Aaron Donald and Jalen Ramsey on 9/25. It is now 11/17 and I am being told I won’t receive it until before Christmas. I am extremely disappointed and of course they could care less. The season is going to be over before I even receive my items. I’ve tried contacting NFL Shop to figure out why I am not receiving my items in a timely manner. Their excuse is it’s a special event item. I ordered a Kupp jersey off Amazon for my son for his birthday and received it in 5 days. So their excuses etc. don’t make any sense. My best advice is to not do any business with the NFLShop at all.

I ordered a t-shirt on September 21, 2020. It is now November 3rd, and I have yet to receive my order. The ship date keeps getting pushed back, and after speaking with customer service (who are less than helpful), they said my order would ship no later than November 2nd at 12:00AM, and they would upgrade my shipping method to overnight. It is now the expected delivery day, and my order has yet to ship. I just received a note saying "The vendor has left a note here and this shirt order will be delayed till Nov 17th". Do not use this site if you want a shirt before the 20-21 football season is over.

I wish I could give negative stars. Was told after spending $140 for a jersey that it would be delivered in six months. Was told after waiting six months for the jersey that I’d have to wait another two months. Horrible, scamming, steal your money company.

I ordered a Tom Brady Jersey in April of this year and was told it would be shipped by 9/15/20, then on that day got an email stating it was delayed until 10/15/20, I check on it today and it is now saying it will not ship til 11/12/20. I am usually a very patient person especially during these times but my Aunt ordered the Same Jersey in June. Got Hers in August. I contacted customer service and they are like it is a very popular item and they are unable to keep up with demand.

I am so angry. I ordered my husband a jersey from here back in July. It is now end of Sept. Still nothing. Now they say won't be here til mid October and since it's still not here. Asked to change the color. They refunded the jersey. Plus after fighting to even speak with anyone the stupid chat is how I found this out. I will never order from there again. Horrible customer service!!! I just wanted my stuff. If I could give them zero stars I would. Horrible company. So dissatisfied.

UNTRUSTWORTHY, UNDEPENDABLE, UNRELIABLE. I made my order for 3 masks at the end of July with a delivery date for the end of August. At the end of August when not received I was advised of a small delay due to COVID shipping issues and that my product would be here by sept 9th. Though bummed it would be late I accepted the apology due to the circumstance. When I hadn't received my masks by Sept 9th I called customer service again and was told I would not receive my product now till Oct 5th. Reason giving this time...."it's a specialty item."

I ordered the Adult Dallas Cowboys New Era Black On-Field Face Covering Product #: 3997812, August 15th and won't receive until October 26th. They should not offer items they don't have in stock. Seems to me they are ordering the items from China when someone places an order.

My wife ordered me a shirt for my birthday from the NFL Shop and to my surprise I received a shirt from MLB. Not only did they get the team wrong but they got the sport wrong. I am still laughing that the package came from the NFL Shop and I received a Chicago White Sox shirt.

I ordered Steelers face masks on July 2 and have had 4 different ship dates and still have not received my order. I ordered 2 different items from Amazon and got them 4 days later. If you can’t produce the product don’t Advertise that you are selling them.

I placed an order through the website. Waited more than a month and did not receive my package. Called Fedex to inquire about the order status and found out that NFL Shop canceled my order and DID NOT refund me my money. I called the nfl shop hot line and was told that the order was shipped and someone from fedex “might have stolen my order”. I would never suggest anyone purchase anything from this website.

For several weeks the NFLSHOP was advertising different Cornhole Games, it different price ranges with 30% off. I select one I like at the lower price being advertised @ $69.99. No problem right??? So I get order confirmation and I was charged $99.99, plus S&H, and taxes for for a total of $130+, so now the price has almost doubled.

I ordered for the first time, and overall, it was a great experience! The only thing wrong was my $100 jersey came wrinkled! My husband's $100 jersey was not wrinkled! Mind you; he is a NY Giants fan and I am a Minnesota Viking's fan!

For Easter, we decided to buy our kids jerseys with their names on them. We came across this site and figured, 'Wow good deal!" My boyfriend spent $80 on two jerseys, they took the money out immediately. Never got a confirmation email but eventually got a bogus tracking number through text in which was not traceable. Waited and never received anything, there was no phone number to contact. We chopped it up to being a loss after we read many other reviews (after the fact) Today, we received a shipment... they sent us 3 pairs of Burberry socks!! I repeat, DO NOT ORDER FROM THIS SITE NO MATTER HOW GOOD THE PRICE IS! It is a scam!!!

So my wife had a birthday coming up and so I decided to buy her a couple things including t-shirts and jerseys. Placed the order June 3rd 2020. It is still showing as pending and it's July 11th 2020. Do not waste your money on next day shipping because it is a complete waste of money if they take their time even before shipping out. I will never buy from this website again, they clearly do not care about quality service. Stick with stores or Amazon.

Was very unhappy. Artistic Kansas City Chiefs vinyl mat as a Father's Day gift. The mat was delivered with a piece of paper over the logo but I'm not sure if the logo wasn't dry all the way before they placed the paper on it but the logo stuck to the paper and because of the coronavirus I'm out of work and from what they're saying it could be more than 2 weeks before I get a refund because I have to send the mat back which takes about 10 days. My kids are going to be so disappointed that I chose to order their father's day gift from this site and they definitely don't have customer satisfaction guaranteed.

I ordered birthday gifts to be shipped directly to to the recipient and received confirmation emails telling me the estimated date of arrival. That date has now passed some two weeks ago and it is IMPOSSIBLE to get hold of anyone at this company to find out where my order is. Their Live Online chat just circles round to the beginning again once you have put all of your information in so you get nowhere. Their telephone line into the US is too expensive to call from outside the country, there is no email address to use to contact them and all their emails are no reply addresses. This is wholly unacceptable when you are desperately trying to find out where your order is. This company offers zero Customer Service support, it is a complete a lottery if your order ever ships and arrives and you don't even have a way to get a refund! Shockingly poor - just don't order from them.

I ordered face masks through NFL Shop and received an email saying they would take two months to ship. This isn’t an item one should wait months for. Even though the Instagram ad I purchased the product from came from was verified, I wonder if this company is even legitimate.

Terrible experience after spending over $200. Not only did the product never arrive, I had to call to find out any details. Their number isn't listed on their site, it must be googled to contact customer service. Ordered 2 Jerseys and at the same time and they shipped separately. They sold out and told me they could only issue a refund when inte of the jerseys didn't arrive. "Company policy". In short, they took my money and sold the product to someone else and it's no longer in stock. The package that I had paid for, that already shipped and had my name on it was sold to someone else. Amazing. This is Craigslist level of doing business. Never again. Never ever ever again. They've given the NFL a bad reputation and I'll be ordering from fanatics or a similar site. Heed my warning. Do not purchase ANYTHING from this site.

Shipping and tracking information is not updated, customer service via chat provides useless information, and they complicated the process needlessly so numbers have to be repeatedly entered. I will never order from them again, they're more than ready to take your money but after completely drop the ball. Wish I had read the terrible reviews beforehand.

I ordered a Viking's Customized Tumbler as a Xmas present. I knew there was a chance it might be a couple days late which I was ok with. It was more than a couple days, it was weekS late. Well the day finally came when it arrived. She loved the tumbler except for the dent at the bottom which made the cup wobble on a level surface. Called NFLshop ASAP within minutes of package being opened. Customer service rep. said he didn't know how to handle this because it was a Custom Tumbler and someone from upper management would contact me on email.

I saw some other reviews, and I was quite confused, because the NFL Shop has really high-quality items, and I've always received my order. The first time I ordered something, I ordered a Tyler Lockett t-shirt. It took a month to get to me, but it was a great t-shirt, so I let the slow shipping slide. I ordered a Tom Brady t-shirt, Brady Funko pop, Brady stars of the game poster, and Super Bowl Brady image. The shipping was really quick, and they protected my items very well. I don't get why the NFL shop has so many bad reviews, because, from my experience, they are very reliable. So I highly recommend if you're looking for football memorabilia that you buy from the NFL Shop.

KC Chiefs won the SuperBowl. We placed several orders for friends and family. All orders were first delayed greatly, then just cancelled, then they added the wrong address information in, terrible customer service experience... absolute nightmare ordering through NFLSHOP.COM. We're unsure who else to go through to get licensed gear, but the NFL needs a massive revamp with this company. It's been our worst online ordering experience ever. Buyer beware!

KC Chiefs won the Superbowl on 2/2/2020. We ordered (LOTS) of merchandise by 10:30pm on the same day. We are not expected to receive our orders until 2/27/2020. Not communicated on the checkout page. The e-mail confirmation they sent after placing our order did indicate the expected arrival dates although we did not look at it, UNFORTUNATELY, just looked to see we got an e-mail. We would have canceled our entire order had we known!!!! Basically one month - what takes one month to get when ordered? I will NEVER EVER order from them again.

I came to this site to see if others have the same problems with orders I have had on multiple occasions. Last year I ordered a couple of hundred dollars of merchandise to be shipped to my daughter's house for Christmas presents. I got a confirmation notice that the order had been placed. A couple of weeks later the merchandise had not yet been delivered, and I realized I had never received a confirmation email. I went and checked my credit card and found I had never been charged on my credit card either (which is a good thing). So I placed the order again (no black Friday discount), and again I got a site confirmation the order was placed, with an order number. This time I was sure to print the order confirmation. I waited a few days, and noticed again I didn´t receive a confirmation email. I went to the NFL site and entered the confirmation number and the order came up as cancelled.

Don't waste your time or money ordering from NFL Shop. I ordered shirts for my husband and son immediately following the game sending them to the Super Bowl. Almost 3 weeks later...after calling FedEx, my post office, and NFL Shop we still do not have the shirts and they are no help whatsoever. Thankfully I paid with PayPal. If I don't have the shirts by Monday, I will be filing a complaint and getting a refund. Poor customer service! Even after telling them my post office said it was not received on the sled from FedEx...and telling them FedEx told me it had gone too long with no change in location and it was time to file a claim...they still refuse to do anything! Unacceptable! Never again!

Called Friday since I paid 24.99 so I would get my jersey for the Superbowl before Sunday. I called Friday because I didnt have it still. They said it had already been sent out but they would give me back my priority shipping for the mess up for my jersey not being here on time. They said no later than Saturday night. I waited until 9pm still nothing. Tracked it in Warwick facility at 8am this morning. They never sent out my jersey when they were suppose to. Then when it got sent out they sent it out to be delivered Monday before 9pm. I order from them a lot. Well like I told the guy I will be finding a new place to order from. He told me the sender is allowed to push orders back because they dont meet their time frame. How the heck is that allowed when one pays extra money. I'm good with NFL Shop. You lost a good customer. Had added more merchandise but I will not be purchasing any long.

I advise anyone not to choose any expedited shipping method and not to call their customer service as their employees do not tell the whole story about where the package is. Ordered 2 jerseys for our grandkids 2 day shipping 10 days before the Super Bowl. When they had not arrived by 6 days I called their customer service who apologized and did they would ship them overnight to arrive by the Friday before the Super Bowl.

I ordered two shirts the morning after the AFC championship game. Items should “ship before January 28” - which, I figure is enough time for it to get here if it got shipped at the absolute latest as promised - I mean, Amazon gets its stuff here in a few days without a Prime membership. I tracked the order and the shirts will not arrive until two days AFTER the Super Bowl. Very disappointing; I should have listened to the reviews posted about how terrible their service is every single year. I have no need for the championship shirts after the Super Bowl; they were for wearing at a get-together with friends. These items will be returned. Future business will not come from me.

I ordered my KC Chiefs Super Bowl LIV hat the morning after the AFC Championship. Now, one day before the Super Bowl, NFL Shop has managed to get my hat as far as Georgia and it will not arrive until 2 DAYS AFTER THE SUPER BOWL. Pathetic.

I ordered a niner shirt on Jan 20, 2020. They said that the item would ship by jan 28, 2020. My team is finally back in the Superbowl. Now they can't tell me when my item will ship. I have never dealt with this company before and never will. This sucks!!!! Now it's too late to get this from another company.

I ordered my shirts for the Superbowl in well enough time to have them arrive by Friday the 31st. I called when one of the shirts was shipped out and saw the delivery date of the 3rd of Feb. I spoke with an agent and he guaranteed my order would be delivered on the 31st. I called back today and the other shirt was delayed and they said that they would overnight it to me. I was happy with that, however, I needed the other shirt as well. I spoke with a "supervisor" who was very rude, spoke over me, and argued. She said that tracking can change all the time and I would have to wait to see what it does for the shirt that will deliver on Monday. I told her that I have checked it each day and it still has not changed. I will not order from the NFL Shop again due to the rude supervisor. I still will not receive one of my shorts by the superbowl and that was the point of ordering them.

I went on the site to order jerseys for a Super Bowl party. The jerseys ordered were guaranteed to ship before January 28. The following day after the money was taken from the credit card, we received notice the order was not available for shipment until February 10. It has been impossible to get the order cancelled and get the money back. Wasted over $200 on a company that probably does not exist!

Placed an order on January 19, 2020 and was told my item would ship in two business days and that I would receive a confirmation email. I’ve contacted this company every day since Jan 25th and no return calls or email updates. Regretting ordering from this company. If there was going to be a delay in shipping and they notified me, I wouldn’t be happy about it, but at least I’d know they were a reputable company. I wouldn’t encourage ordering from them if you expect quality customer service.

I placed an order on Thursday. I paid an extra 30.00 to receive jacket by next business day by noon. Jacket did not arrive until Monday. NFLShop would not refund my 30.00. The customer service via online is terrible. Customer service rep made me repeat myself! Returning jacket & I will never ever order from the NFLShop.com website again!

I ordered $375 worth of Chiefs merch and they said it would ship two days ago. I called when it didn't ship, they said it would ship today. Today I got an email that said they don't know when it will ship. So I ordered a crap ton of gear to wear to the Super Bowl and it won't be here. Last time I ordered from them, it took over a month to get my stuff. I thought it had to be a one time mixup. Guess not.

They said the Super bowl scarves would ship in 2 days. The next email I got said the scarves would come in 2 weeks. My party was within 5 days. They lied about the shipping. It's a big come on. This was the 3rd time they have duped me. Never again. I don't think these people care. Not sure they are in the United States. Big scam. Don't trust them. Just read all the reviews. Wish I had! Good luck!

Alright well I am a Ravens fan and finally decided to get a Lamar Jackson jersey this season. I didn't get it for xmas which was ok. I placed my order for 1 large Lamar Jackson NFL black Pro Line Jersey. As I write this review I am still waiting on this jersey. Can't make this up. I check the website and it says it is a special event item that will ship on the 7th. Ok I think w.e. 7th comes and goes and now the site says the 17th. Annoying but ok. 17th comes and goes and now it says the 24th. I am very annoyed making this review. Seriously NFL Shop needs to get its ** together! Soooo. Let's see if anything happens before the 24th. At this point I would just take my money back???

I ordered a Denver Broncos phone case from the NFL shop.com online as of December 21, 2019 with an expected delivery date of January 16,2020. I have waited very patiently for nearly 2 months for this phone case to arrive and was very disappointed to check my mail today and see that it has still not arrived nearly 2 months later! This is the most disappointing online shopping experience I’ve ever had, and I would like to be reimbursed a full refund and a sincere apology and explanation, especially if I am not going to ever be receiving my case. This entire process feels like a huge scam! NFLShop.com Order #**

Dec 7 Ordered Jags jersey for as Christmas present for son. Dec 10 Order shipped w/ tracking number. Dec 19 FedEx tracking says pkg being returned to sender. Dec 23 Receive email noting my order will be refunded. Jan 10 Still no refund.

I ordered two shirts from NFLShop on December 31st. I signed up for the emails to get immediate 10% off which I did not get. And my fan cash disappeared after one day. I called their customer service and the guy was very rude said that fan cash is only good for one year and expires. I said I only had it for one day and it expired that doesn't make any sense. And as far as the 10% I have to go through the email which did not arrive for several days after my order. But the email clearly states that the 10% is only valid on the first order and will be applied automatically. So in my opinion and experience I think this company has some shady business practices and rude customer service and I will not be ordering anything from them in the future.

Bought a NFL sweatshirt, XL. It was smaller than a large. I paid $46, $40 plus shipping. Went thru return process and was charged $9.99 to return. So I got $32 refund, because they don’t refund shipping. So I paid almost $50 and got $32 and the ** refund $32 and want me to buy another. This is the WORST online shopping I ever had. Never Buy from NFL Shop unless you want a rip-off.

This NFLshop.com is just nonsense. I can not understand for the life of me how such a huge company can have so many errors. I created my account in September and made my first few purchases then. There were at that time tracking issues but we did eventually receive our purchased items albeit late and after a few phone calls to CS. At that time I was sure it had to just be a mix up and a one time issue. However since then I have ordered a jersey for my husband and there is no way to pull up the tracking number or order on the website or my account.

I ordered 2 jerseys and waited nearly 3 weeks for them to arrive. They arrived 2 days after the game we attended. There's really no excuse for why it should have taken 3 weeks...but anyhow. I did not have a NFLshop account, and I received an email urging me to simply select a password in order to create said account. So, I did. Now, I can log into that account, but my order history is non-existent, and the same can be said for the 'fan cash' they said I earned with that order. I go online to chat with customer service. They say that agents are available 24/7. This is obviously not true. I have waited, and waited. Answered questions (name, email, order number, reason for chat), only to repeatedly be subjected to the same robo-message indicating that they have no available agents, "so check back!" Over and over again, I have 'checked back' to no avail. Calling the customer service phone line is just as ridiculous.

So, wonders of all wonders! They actually did what they said they would. The jersey delivered yesterday and is exactly as ordered. Despite the initial delay, overall, I am very pleased purchase.

I just ordered four Seahawks items because my son is starting a pee-wee football league and his team is the Seahawks. At the checkout page, the order stated that it would be shipped within 3-7 business days. After completing the order, 3 out of 4 items said they'd ship within this timeframe but the fourth item said it would not be delivered until a month later since it's from a third-party partner.

In the 12th I ordered 2 t-shirts for my sil for Christmas, date to ship (I paid for shipping) the 16th (apparently 4 days to get it off the shelf) arrive the 26th. That date was fine, having our celebration the 29th. I did not expect an item shipping from Utah to Oklahoma to be a problem. The t’s spent 8 days in FedEx hell in Texas. I received them promptly on Monday morning, the 30th. NFL.shop takes NO responsibility for any issues! Once it is shipped they’ve washed their hands of it! **!!! They choose the method of shipping!!! Fix it! Seems maybe they’re too big to care? I don’t know. Other companies seem to have their act together.... Not a happy team member!

Please read this before you order anything from this website!!!! I had to give this a star so that the review would post. Believe me, I didn't want to. I ordered some shirts from this website for my husband for Christmas. I ordered XL men's. Both were so small that he can't wear either one of them. I wanted to exchange them, but after a lengthy wait on hold the representative told me that they do not do exchanges and that I would have to return them and re-order them. I want people to know that you do not get reimbursed for shipping and you have to pay to ship them back and then pay shipping if you want to make a new order. What kind of business is that. I WILL NEVER ORDER ANYTHING FROM THIS WEBSITE AND I WILL BE TELLING EVERYONE I KNOW ABOUT THEIR POOR BUSINESS PRACTICES!!!! In this day and age I'm shocked that they are still in business.

In short, this is the last time I will order hoodies from this website as it cost $9.99 to return their items, even though the actual size of the item would never fit right. I ordered a women’s XL. The chart stated Bust 41.5 - 44. Ok. Waist 34.5 - 38.5 ok. Hips 44 - 46.5. Ok. The arm length was not listed but come on... the actual length of the arms are 17 inches and that includes a 2 1/2 inch cuff. Not only is that entirely to short based on other demotions but raise your arms and you will see your bellybutton. This is cheap China made measurement. And I have to pay them to return this crap. Buyers beware.

I ordered a custom jersey on 11/19/2019 and got an email saying it was delivered on 11/22. I called and was told that it was mistake,it would be delivered on 12/2. It never came on that date but was given another delivery date of 12/20. Never came that date either so I called again and they said it was reordered to be delivered on 12/27. It still never came but another email came saying it was delivered. Got them on the phone and got my refund today. I will never order anything else from them.

I ordered an incorrect size for one of my sons jerseys he wanted. I wanted to return and repurchase the correct size, and they charged 9.99 for a SHIPPING LABEL? Are you kidding me? Was going to order another size, but in short, I will chalk this up to a learning experience when dealing with scumbag practices. Would rather pay DOUBLE the price, and have a reasonable return policy. Last order I'll ever make with them.

Ordered a simple $50 gift card on 12/17. My credit card was promptly charged. Received a verification email that my card would sit on a shelf and not ship for 6 days (I assume all they needed to do was slip a card into an envelope and lick a stamp) and that the USPS would take 11 days to get the envelope to my doorstep. I recognize that it's Christmas and there were two holiday days when the USPS was not working. However, in this day and age of on-line shopping, where free shipping and 48 hour delivery is the norm, NFL Shop clearly is behind the times. I will never shop there again and spend my hard earned money at retail establishments and e-commerce sites that value customer service.

Despite previous decent experiences (not great but decent), NFL Shop has proven to be too big for their britches! I tried to return an item I ordered on November 12th as a Christmas gift. I ordered plenty early as the order I had placed previously took 2-3 weeks to come. The website says Christmas orders have a 90 day return policy but apparently, not this particular item as it’s ordered directly from the factory and not in their warehouse. But nowhere in the item description does it tell you this!

I ordered a youth jersey for my son on Black Friday and it was $52. It’s too big and I would love to exchange it but they don’t do exchanges. If I return it and buy it today it is $75 now. I wish I would’ve known before I bought it. Now I’m stuck with the too big jersey or I return it and he gets nothing. Because I’m not going to buy it for $23 more. It’s sad that this kind of a store won’t do exchanges for their customers. It’s the last time I buy from them. That would be a super easy thing to do for their customers to win people over.

I wanted a Dolphins jersey for the upcoming game this Sunday 12/29. I ordered it late night on 12/24 knowing the next day was Christmas and the order wouldn't be processed until 12/26. I paid for two-day uplifted shipping so, one would expect the jersey by Saturday at the latest. Estimated arrival is showing for Tuesday 12/31. WTF??? That's five days! Essentially normal shipping. Why did I bother to pay the extra $29 for two-day shipping. The website is very deceptive about this too. Those huge discounts they offer on merchandise are pretty much canceled out if you use the expedited shipping (which is chosen by default at checkout). I got suckered the on my first purchase in November. Tried to call them and the hold time was over an hour. Never again - this was my last purchase from NFLShop.

I ordered a t-shirt for an upcoming LA Rams game, I placed the order on 11/24 for standard 7-10 day shipping. That information provided initially would have given me a range of delivery from Dec 2-5. When the shipping information populated for delivery of Dec 9th and at that time I couldn't cancel the order since the information was too new. Ended up getting a different shirt elsewhere. The shirt did not deliver until Dec 12th. Now that I am returning the shirt because I now have no use for it NFL shop charges $9.99 for the shipping label so from getting a shirt for about $17 I'm getting back $7.50. Not going through this website again.

Ordered my boyfriend's hoodie as a Christmas gift from my kiddos on 12/10. Was told in the email that it would be shipped by 12/16. That date came around and no shipping info. To this day I STILL never received a shipping notice from their website! Finally on 12/23 (obviously not coming by Christmas!) I checked the order number and saw it shipped. Estimated 12/26 (Today). Now the tracking says 1/04!!! Seriously???? It takes almost an entire month to process and ship one item??? Even when stating I would have it by Christmas when ordering?? And God forbid you try to call to actually speak to a human being! Can't get through their automated service to speak to a rep! Thanks NFL Shop! I'll stick to EBay or Amazon from now on. At least I'd get it quicker than this! Who knows if it will even be here next week like it states.

I have spent 8 yrs. away from home incarcerated. My younger brother who in a huge Tampa Bay fan has been taking care of and helping our disabled mother and retired father all this time. Being my 1st holiday home I wanted to do something special for him. I say their specials on Dec. 20th order now guaranteed by the 24th or it free. So I ordered him $300 worth of gear for Christmas, and FedEx forgets to put it on the delivery truck for the 24th deliveries. So it's not arriving till today the 26th. After talking to NFL Shop un-delightful customer service they did nothing but an apology and a $68 refund. REALLY. ARE YOU FREAKING SERIOUS!!!! HAVE SOME CLASS!!!!

I ordered a pullover on Thursday 12/19. While browsing came across a clearance tshirt. I added. All over the site was "Guaranteed by Christmas if ordered in the next" however many hours. When I checked out, there was a charge of $22.99 for shipping for this guarantee that wasn't mentioned anywhere on the site other than checkout. I paid the shipping. My clearance shirt was delivered and my expensive Christmas gift now has a delivery date of Jan 3. Customer service is a joke. Told me that was a manufacture item and shipped separately. Not covered in the guarantee. Do you think I paid $23 for a clearance shirt? Said they would refund my shipping, hold on. When she returned told me they had issued an $11.50 refund as I had gotten the clearance shirt. NEVER AGAIN!!! Buy from ANYWHERE else.

I ordered a customized Seahawks Jersey on December 10th. It guaranteed that it would arrive before Christmas. It finally shipped on December 16th and said it would arrive on December 26th. Wait!? What!? It was supposed to be here before Christmas NOT AFTER. They have been spamming my email. I continued to get emails up until the 23rd saying if I ordered now it would arrive by Christmas. Which pissed me off even more considering I ordered on the 10th and it's not going to be here until the 26th but yet they kept emailing me these BS offers. So I called them to complain about the fact that they said it would be here by Christmas and continue to email me daily saying if I ordered today it would arrive by Christmas.

I ordered a few items in November which I have never received. FedEx could not find my address and returned to sender. It has been 40 days later with no communication from NFL Shop and no refund. Every time I contact them I am told 10 more business days.

I ordered a Christmas gift for my husband on Dec 7th. It was scheduled to ship Dec 12th. Received an email saying it has shipped and would arrive 12/20. That date came and went. When I entered the tracking number they provided in Fedex site it showed “label created” but no package was provided. After wading through their customer service options I finally reached a representative who told me it was back ordered and she could only refund me. Now I’m out an important Christmas gift with no time to replace it. The rep could have cared less and offered no options other than refund. In the meantime they send so much spam email, it’s ridiculous. Will never do business with them again.

I purchased a Christmas gift December 11 2019 and it's December 22, 2019 and I still have not received my merchandise and it was suppose to take 3-5 business days. It was a customized item, however it still said 3-5 business days. My gift isn't even going to be here before Christmas because it hasn't been shipped yet, it's pending shipping without a ship date. WTH.

Long story short, I ordered a Seahawks Jersey for my husband for Christmas on the Kohl's website and was happy it was a little cheaper than the NFL website. Two days after the purchase they emailed me saying they canceled my order due to the jersey being out of stock. This jersey was the main present my husband has been wanting. I hurried onto the NFL website that gives an accurate count of how many jerseys they have available. I was worried about the 2-day guaranteed shipping but I did not have another choice so I went with it and hoped for the best. The next morning before noon I have the package at my house! I am so relieved. While I'm still waiting for Kohl's to reimburse my order I should've spent the extra $30 and went with the NFL shop from the beginning. For thankful for their fast delivery.

I placed my order on Dec.13. Wasn’t suppose to arrive until Jan 2 so I started a live chat with a rep. to get a refund, because I needed it by Christmas. He told me I had guaranteed shipping by the 24. So I agreed not to do the refund. Then I track my order on Fedex and they tell me it will not be here until the 27th so I called the customer service line and spoke to a young lady and she was unhelpful and non compassionate. She act like she could not find our chat that me and this rep. had via the website. She just didn’t care. So now I have to wait until after Christmas to receive something that was guaranteed to me by Christmas. I will definitely not be placing anymore orders with them. Where do they find these employees SMH. Honestly one star is too much.

I ordered an Atlanta Falcon Jersey. I tried to cancel the order, as I found a Jersey through another company. The Rep refused to cancel my order. Why not cancel and save all concerned additional hassle? I now know. Because they make money, no matter the outcome. They refused to remedy the situation. I couldn't get an address or phone number to take this to the next level. I STRONGLY ADVISE ANYONE TO SHOP ANOTHER STORE. I was a business owner for years and would fire an employee for treating a client as I was. It's a matter of principle now and I won't stop until this is resolved fairly. Good luck to all. Hopefully my next post will be to report a successful end.

What a disaster. DO NOT BUY anything from this incompetent group of misfits. Bought one freaking hat. Received a notification that it was shipped 12/10 and would be delivered 12/12. On 12/12 No hat. Went to the the world's worst website to track package. The tracking capability doesn't work. Called, spoke to someone who says it was delivered. I said it did not arrive. I call back the next day. New delivery date is 12/15--NOTHING. Call back-new delivery date 12/18 NOTHING. Call back. New delivery date is 12/20. My life's mission is to get a damn refund and get on with my life. Warning. Stay clear of these idiots.

I have ordered many things last year and we were 100% satisfied but this year on 2 orders I got an awful shipping service. They cannot respect offices hours, they ship at 9:30 pm and then the order goes back to them and they refund you so you lose your rebate. I ordered on December 3rd, not last minute and I am not getting my products for my son for Christmas!!! Awful service, I am not buying with them again.

Ordered a XL youth Tyler Lockett jersey on 11/29 for my 9 yr old son's Xmas present. My order was delivered on 12/9 and it was wrong. I got a XL men's jersey. When I tried to reorder my original item it was sold out so I had to order a different color and pay a 2nd time, they told me the shipping would be expedited in 2 biz days. It took 8 days, and when I finally got it, it was ANOTHER XL MEN'S jersey!! How do you get the same order wrong 2 times! When I called customer service the floor supervisor was the rudest person I've ever spoke with! The item is completely out of stock and unavailable to order now and refused to give me a refund from my 1st wrong order. Even though my USPS tracking # shows it was delivered on 12/13, she said it takes 10 biz days for the warehouse to "process" the item as received and that I needed to "trust" the process.

Really disappointed because I placed an order based on the fact that the banner on the website stated Guaranteed delivery by December 24th if you spend $100. LIARS. Received delivery notification after my payment was processed stating that I'm not getting my complete order till January. FEELING MISLEAD BY THE COMPANY AND NOW I'M NOT GOING TO HAVE THE JERSEY I ACTUALLY NEEDED FOR CHRISTMAS!

I wonder why anyone would use this horrible website to buy anything when they don't deliver in their own terms. And then when I chat online with a representative, they are rude and don't offer an explanation at all. I'm done with these people!

Ordered from the NFL shop on December 3 2019 received confirmation email of the order and received a second email stating the order was shipped and will arrive on December 5, 2019. After emailing the NFL and shipping company who both blamed each other for the delay We finally contacted them today (December 17, 2019) and after calling the NFL Shop they stated they never shipped the order. Had to argue to get money refunded which will take another ten days. They now state the items are out of stock. This also happened to my son. This is a fraudulent company and you should never do bushiness with them.

SCAM! I ordered a Lamar Jackson Youth Jersey and received Tom Ford eyeglasses. Company offered a 36% refund only if I return the eyeglasses, at my expense. Hence, I will send item back if co provides return label. I have continually requested full refund to no avail.

Over the past several months, I have purchased several clothing items! One was a men’s New Orleans Saints hoodie for my son-in-law. After just one washing the letters fell off! Contacted NFL Shop & since the purchase was 2 days over the ninety day return policy there was nothing they could do! Very poor quality & very expensive too! I’ll never buy from them again! They have lost a good customer!

I contacted your customer service department today by phone. I was inquiring as to why my order had been "canceled", but yet I had not received any notification of this. Once on the phone with your representative she was extremely rude, keep cutting me off, raising her voice at me. I can't even describe in words the tone and attitude I was receiving! This is unacceptable and just unprofessional. I did not raise to the bait and return her rudeness, I told her that I knew that she was just doing her job and that she did not create the system that was so broken. She warmed up at that point and said, "That's right this is not my fault, this is not your fault." - Said YOUR representative.

I always shop on the NFL Shop website and never had an issue but this time was a different experience. I bought some Steelers merchandise on Black Friday weekend and everything went smooth. Shortly I got my tracking number. After the tracking number, the wait time began. Lol. A week later Fedex didn’t update at all so I decided to give fedex a call. The representative stated that they never received a package which is why the tracking number didn’t update and I thought that’s a little weird since I’ve never had an issue with nfl shop.

Apparently, as soon as you hit "submit" they do not let you cancel. I chose shipping method of 3-7 business days but was not aware of arrival time of order of FIFTEEN DAYS! No other shipping method was available to expedite order in time for Christmas. They HAD NOT shipped my item (obviously, as it had only been hours since I placed the order late the night before), but the woman over the phone said it is just impossible to cancel once order has been sent to "receiving" or whatever department was now handling the order. Horrible. Will never order from this website again, and I am spreading the word!

I ordered a $70 customized/personalized hoodie of the Miami Dolphins, size extra large for men. It arrived with the name and customized number tilted. I called customer service, unfortunately there are no more in stock for them to redo. They could not offer me any discounts if my kids wanted to keep it to give to their dad. Only thing they could do was allow a free return. I expected a lot better from NFL shop. It looks like I ordered it from a subpar shop. The actual material of the hoodie looks okay, not great but is fleece lined which is nice. Pricey for $70, even if the printing on it had been done correctly.

Poor Quality - Falling apart after 4 months. Do not order anything from NFL.com. I ordered a high cost jersey for my wife for a birthday present directly from what I thought was a reliable source that provides high quality products. She has worn it in our house less than 10 times and has not even washed it and all the numbering is peeling off. Customer service says there is nothing they can do about it since it is not in its original condition which is the entire reason I was asking for a refund. Terrible customer service and products.

I just ordered a Philadelphia Eagles hat for a Christmas gift, and the hat showed that it was going to cost $16.49 after using a FOOTBALL25 coupon code at checkout. It also showed free shipping. I chose to use PayPal to checkout and then I was rerouted to another page where they wanted me to agree to a $13.00 a month membership fee after a "free first month." I didn't want to sign up for any $13.00 a month membership, so I backed out of the web page. When I completed the checkout, I was charged for the hat and shipping which totaled almost $22.00. What a bunch of scammers NFL Shop has become! I will never order from them again.

After I waited and waited for my jersey to finally arrive, I got a package from them but what it was inside was a Brown COAT, I was very disappointed and even worst when I email the support department and they offer me to keep the COAT and they will return 20% of my purchase back to my credit card!!!! Are you kidding me?? I said no and I ask for a full refund. I just open a dispute with my credit card company hopefully I can get my money back. DON'T BUY ANYTHING FROM THIS SITE.

Ordered personalized hoodies for my husband and I. They came out of the package smelling terrible so we had to wash them before wearing. Washed them separately and in the gentle cycle and they still came out with so much fuzz and lint everywhere and the letters and numbers were faded. Very poor quality. And I had to call customer service twice to get a return label and both times they were very rude.

I ordered a hat from the NFL.com website for my son-in-law’s birthday. Check to the website and it said it was shipped. When it didn’t arrive, I called and chatted with NFL.com. All of a sudden I had a refund on my account. They reported that the package must have been lost. They were unable to help me get a new one because now they are “out of stock.” I would not recommend this site for purchasing their product.

My order was to be here Sat and now it can’t be found but the girl I spoke with can’t help me because my shipment date is for the 16th but I was to get my package on the 7th. She pretty much called me a liar when I have the messages from Fed Ex. So I can get a refund or my stuff reordered until the 16th even though Fed Ex has no clue where or what happened to my package that it hasn’t been delivered. Will never order from here again. Poor customer service and don’t care about people’s needs.

While ordering their product it states 3-7 days shipping. Check back 2 hours after ordering and it states 15 days for shipping. Live chat and calling the company with no resolution. I can't cancel, they say it's too far into processing. Was informed they have 30 minutes after ordering to cancel the order, but they didn't update the shipping date until after that 30 minute period. Bad business on their part, this will be the last item I order through them.

The shipping was 16.99 so the coupon saved nothing. What a rip off site. If there is ever another site this one will go out of business. Way overpriced, I used PayPal so shipping amount did not show up until I hit the order button. I would have never thought 16.99 shipping for a size Med child’s Jersey.

The product itself is perfect!!!!! However, it was in one of those plastic bags you can't tear open, so I went to the drawer next to my stove where my scissors and tape are kept in a container, then when I cut the bag open and slid everything out - out came the product, paperwork, tags, card, and a live roach that went skittering across my stove and before I could stop it disappeared down and behind and I'm 72 and can't pull the stove out to get to it. Ewwww! Getting some anti roach stuff to put around.

Honestly this could have been sold in any Knockoff store or Flee Market at a price of 2 for $20. It's a Cheap Jersey with a Dollar Store Iron On Patch. I can't believe they are allowed to call themselves NFL Anything. They put a discount into cover the shipping 19 dollars and some change. So the jacket was $64. They are returning $39. I've learned my lesson with this place. I will be blasting them on social media. But as for the money they need to take it and Purchase a True Sign NFL Knockoffs. Or a GOING OUT OF BUSINESS. If you're looking for low Quality Merchandise this place is for you.

Lonnie Phillips, Chief Customer Officer at Fanatics Inc. of Jacksonville, FL knows they are a den of thieves. He designed one star review system to take your money and stonewall folks through 'customer service.' They have NO email contact. The link to NFL.com on their site is a dead email account. "Chat" does NOT resolve order issues. Calling the phone number does NOT resolve issues. They have a slick website to steal your money.

The customer service is terrible. The reps are friendly, but the company policy is terrible. The prices fluctuate wildly daily. They will not exchange an item, you have to send back and reorder. A rep told me they would honor the $38 sale price for the replacement, but that I would have to place the order and call them to get the adjustment. I did that; ordered the same sweatshirt in a larger size for $59.99. Guess what? Now they won't honor that price. I have spent over an hour trying to deal with a simple exchange. I will not be ordering from this company in the future. There are so many other options; why order from a company with such a shady return policy?

I ordered from NFLShop.com in the past and have been happy with most of the clothes I bought. One NFL Steelers shirt I bought was very thin materials for the price I paid. However I did order other shirts that were good quality. I am dissatisfied with an experience I recently had. I purchased a Oakland Raiders' jersey for my husband two days ago on Cyber Monday. They did not have any discounts off of that so I paid full price for that and a t-shirt. I noticed today the same jersey had a discount code making it $25 less than I paid for it. I called the customer service number and spoke with a rep then a supervisor. They would not give me the discount price. I would have to buy the same jersey again and return the other one to get the discounted price. To me that is not good customer service. After this they lost a customer. I would rather travel to the mall or buy it elsewhere.

If I could leave 0 stars, I would. This is the worst experience I've ever had with a retailer. I don't normally leave reviews, even if I have a bad experience, but this is the worst I've had. My fiancee and I ordered matching customized Buffalo Bills hoodies with # 12 Kelly on the back for Christmas gifts for each other. Mine arrived 3 days earlier, which I thought was weird, but waited to open mine until hers arrived. When I finally opened mine, the back had no customization whatsoever. It was just a blank Buffalo Bills hoodie. When she called to try and return it for the correct item, she was on hold for over a half hour and never got someone to pick up the phone.

Order placed NOV 29TH 2019 - Youth New England Patriots Tom Brady Nike White Game Jersey. I realized my order was cancelled because my credit card was not charged. They did not send me ANY email letting me know there was a problem with my order. I tried to contact them TWICE, no help was offered at all, no reason why the order was cancelled was given. POOR E-COMMERCE, POOR CUSTOMER SERVICE! TERRIBLE! DON'T BUY FROM THEM!!

I tried to cancel order 30 min after ordering. I was given ticket # and name. Order was delivered anyway. Called and spoke with “Shalecia” who said she waived the return shipping fee. I was still charged $14.99 for shipping! Called and spoke with 2 supervisors who repeatedly said this was their “policy”. I would never order again!!! I would give 0 stars but must put 1.

Placed an order for a sweatshirt I wanted to wear to a game I was attending on the coming Sunday. Placed my order on the Monday before the game and selected the 3 day shipping option because the default shipping could take more than a week. 3 days seemed like plenty of time considering I ordered it on Monday and didn't need it until 6 days later on Sunday. However I didn't receive an email confirming my shipment until Wednesday. Upon looking at the tracking, the estimated time of arrival was the following Monday. Apparently my order wasn't processed until Tuesday and didn't ship until Wednesday, leaving my with no sweatshirt for the game.

I purchased a Vikings hoodie for my daughter for Christmas. Got it in the mail. Ordered a women's large. I wear a medium. Tried it on. Came about 2 inches above my wrist and super tight. It was definitely not true to size! And I paid $48.99 for it. They told me ship it back and they will give me a refund of $31.99! That is not cool! Will never order from this company ever again!!! Steer clear!

I decided to buy my son in Virginia a New England Patriot Inflatable Snowman for Christmas. I'm in Texas. I searched online and found that the NFLShop.com offered the best price. I ordered online, paid and received an email confirmation. Within 5 minutes I received an email that the order had been cancelled because they couldn't verify my information. I called customer service, explained the problem, they transferred me to another department who asked me some questions, said I was verified and to go back online and reorder the product. I looked at my credit card and saw the charge and immediate refund. So I went back online and ordered the snowman again. Received the order confirmation, and within 5 minutes another order cancellation. I called again. I was assured that it was a mix up and that the order would ship. That was on Monday. The order was supposed to ship on Tuesday and be delivered today.

Poor to zero customer service. Best they can do is tell you they cannot help you. I think they are using people from India which is very sad. No power to do anything for the customer so might as well be non existent. Good luck if you Place an order and need assistance.

NFL Shop is such a disappointment. I placed an order for several items and upon receiving my confirmation email I realized that my order would not arrive when I thought it would. I immediately contacted customer service thru their online chat service asking if I was able to change the shipping method to their two day option. I was told that was not possible but that the order would be cancelled and I should go ahead and reorder the items and select the two day delivery option which I proceeded to do. When I checked my email the following day there was no confirmation email regarding my cancelled order, so I contacted customer service via phone.

I ordered 2 long sleeve shirts for Salute To Service Month in October and after I placed my order they said they would not be shipped out till November 22 as I was watching all the games this week while most teams were wearing same shirts I ordered! How can you offer something for a special event and not receive it till the event is over and then watching football and seeing people on the sidelines wearing the same thing you can not get for another 3 weeks.

After placing my order I called the next day and spoke with the representative to ensure that everything they had was needed. They confirmed the same, this was a Birthday gift. The shipment date provided was two weeks out (who takes that long to ship nowadays?). I waited 2 1/2 weeks. Nothing arrived, called Fedex. Was told they returned the item do to the NFL Shop shipping it to the wrong address. I will NEVER shop there again!!!

If you like to wait 3 weeks after placing a order and you have no rush to receive your order then I suggest you move along. You're better off going to a store near you. This site is only for people who live far out from any store. I'd rather drive 2 hours to any location nearby to make a purchase. Unbelievable. They claim to have the NFL logo and send the merchandise on DONKEY.

Ordered and was charged on Oct 10, 2019 but my item was not shipped until Oct. 25, 2019 and not received until Oct 28, 2019. I don’t understand any company keeping my money for 2 weeks until they finally ship 2 weeks later. Probably earning interest off our charges for their benefit. Product coming from two states away? Yeah right. Regular US postal mail is faster. Don’t order unless you have a month wait and you are ok with businesses using your money to earn interest.

Was afraid to buy from this website due to other bad reviews, but it really seemed our best choice to get the jersey my son wanted. Was pleasantly surprised that everything went great with the purchase and it even arrived a week earlier than originally estimated.

This site is a joke. They never ship anything on time. It's getting really old. Plus never have what you want in stock. Customer service help dont know anything and wont help just keep on repeating them.

I ordered an XL Cowboys jersey. It was certainly not an XL size. They charged me over $15 to send my $25 shirt. When I went to return it, they charged me $9.99 to return. Total ripoff! I will never buy from either NFL Shop or Fanatics again.

I ordered a long sleeved t shirt for my husband's birthday. I needed to return the item because it was the wrong size. The company charged 9.99 to return the item. I called customer service and asked if I could return the t shirt on my own and I was told company policy states that the customer must use their shipping label for returns. This is a complete ripoff. I am absolutely sure that I could have returned that nylon t shirt for a lot less than 9.99. I will never use NFL Shop again.

Ordered a jersey, never received it. Called to check status, and the order was never shipped, all I had was a shipping label. Offered no upgrade in shipping methods, or future discounts for my inconvenience. Decided to cancel the order after weeks of waiting and was not willing to wait another month for my purchase.

Ordered a new $299.00 Nike Elite Jersey. Accidentally ordered a 44 instead of a 48. Called to change same day, less than 2 hrs after placing my order. Was told it's impossible to change the size, there are no refunds on the Elite Jersey even though it's a stock player with zero customizations. Was told they don't have a facility accepting the order yet, but they still can't change it. Total rigged system. I wish I would've seen that this has been a running complaint since 2013 on the Consumer Affairs site.

The soles have almost no traction and are very slippery. Very disappointed in the shoes being as they were 50 bucks plus. Expected better quality from the NFL Shop. Won't be buying these as gifts for anyone else.

I placed an order for a Brees Jersey and a hat. I wasn’t made aware there’d be delays until my card had already been charged. I don’t receive updates on shipping, every time I check when to expect my order, the date moves back. Paid shipping for 3-7 business days yet here I am, 2 weeks later with an expected week to go. Just find a Champs store or somewhere else that sells jerseys, don’t waste your time and money with these guys.

Ordered gear and got a confirmation email with an expected delivery date. Date passed and went to the site and it stated my order had been canceled. No explanation, no follow-up email and 10 days later, still no refund.

NFLShop.com is by far the worst place to order any team apparel unless you’re ordering 2 months in advance. I order my kids custom jerseys for their first NFL game, quite the memorable moment so yeah I want all the bells and whistles. I place my order on Sept 6 and did 2 day shipping which would have made my package arrived on Sept 11th correct? Nope. Not dealing with NFLshop.com. The game we attending is tomorrow and of course the jersey are not here. I tracked the order it says Sept 17. I called and gave them a piece of my mind and the only compensation I received was my 2 day shipping refunded and 20% off my order which came up to $55 total refunded. But what about taking away a moment with my kids and their lack of empathy caused we to write my first ever review. Stay far away from these **.

Ordered from NFL shop over a week ago. The day after ordering I received an email saying my order would be delayed and there was no idea when it would be shipped. I called a couple days later and they said they were sorry that it would ship that day and they would expedite shipping for free. I then began to track the shipment and FedEx said it was en route and I would get it by Wednesday afternoon. When Thursday rolled around and I hadn’t received it I called NFL shop, they said to call FedEx. It was out of their control. I called FedEx and they said they held the shipment because it was an empty box. I called NFL shop again and they said they can’t do anything until FedEx returns the empty box. So 2 weeks have passed, they have taken my $80 and I have no product and no answers. STAY AWAY!!!!

Ordered two hats as birthday presents. Never delivered, no contact from nflshop.com. Found out order was cancelled and now it’s too late to order elsewhere. AVOID NFLSHOP.COM AT ALL COSTS. I won’t order from them ever again.

I paid for 2 day shipping and did not receive my item until 5 business days later. Then when I called they just apologized and said there was nothing they could do. Horrible customer service! I will never buy from them again! And I usually spend a lot here!

This is the 2nd dress (2 different styles) I have ordered. The first I ordered a M. Way too Small! The next dress I ordered a L AGAIN WAY TOO SMALL!! The size chart is not correct. I will never order from you again. Seems you're in it for the money, not customer satisfaction. D.J.**

I placed an order with this company roughly two weeks ago, hoping to get a few T shirts in time for the new season. I figured this would be more than enough time to get them in time for the first game. Unfortunately, I was wrong. About 5 days after placing my order I got an email stating that the order was being shipped. Seemed like a lengthy processing time, but should still be fine. A few minutes later I got a second email stating that the shipping of my order had been delayed and they would email me with an updated shipping date when they had it. At the time of this review, no update has been sent. When I go to the website to check the order status, the site states that the order number which I copied and pasted from their email doesn't exist. I called to check on the status and after almost an hour on hold, I figured getting a firm answer would have to wait. More

Sent me the completely wrong item--which was an item 1/3 of the price of the actual item that I ordered. Could not reship the correct item because it was "out of stock." This item was a gift, now I have to wait approximately 17 days before the funds are returned to my account. The only consolation they offered was a 20% off coupon for my next purchase...Why would I ever make another purchase? Such a hollow and futile gesture. This was a horrible experience.

Ordered same size shirt I always wear. Shirt too small. Company charges 9.99 to return. Totally unacceptable. Will not do business with this company. Can’t believe NFL allows this company to put their name on products.

For my son's birthday I ordered an online gift certificate. It was to be delivered to his email address. After not receiving it for at least 5 days, I called them twice and each time the customer service reps were very abrupt and not very helpful. I will never order or recommend to order from this website again.

Tried to initiate a simple return for a hat I bought. Holy hell... First off, the hat looked like it was stitched together by a toddler on LSD. The oval patch with the logo was tilted almost 45 degrees, and the panels were stitched completely lopsided. Wearing that hat somehow made YOU look like you were drunk. I went to start the return process 19 days after the purchase, but the NFL Shop website said the order number I copied & pasted from the confirmation email did not exist. I tried the support number... Useless automation. Don't even bother, it's a non-starter. Then tried live chat. At least got a reply, but was told they could not send a return label because the order was older than 90 days.

I ordered a Jersey of a featured player. Really excited about it. I had never spend that much money on a piece of clothing before. It was the first Jersey I ever purchased. When it came in it was way too large. They didn't have a men's small so I ordered a men's medium and it was down to my knees. I'm 5'2 and 140 lbs, that jersey made me look like a man child. The numbers and insignias on it looked like they were ironed on. Overall it was not what I expected for a $149.00 Jersey. I tried to return. But I was told that it was a customized jersey and all sales were final. For such a big company they have really bad customer services. I will never buy from you again. I bought that jersey on a whim because I had a really great day. Now look what happened. I may never buy another jersey again. NFL Shop you are the WORST!

I order customized hoodies for my daughters. One normally wears medium, the other usually wears small. The two medium hoodies ran VERY small, and a conversation via CHAT with a customer service agent just kept going back to “customized items cannot be returned or refunded,” no matter what question I asked. Other reviews report sizes that arrived way too small, with no recourse offered. I won’t order from NFLShop.com again.

I ordered the New York Giants personalized hoodie for my husband. I spent over $80 after taxes and shipping. Not even 6 months later, mind you the hoodie was hardly worn and washed according to the instructions, not only is the personalization on the back peeling but so is the entire front. And apparently the only thing they can do is give a 20% off coupon. I wish I would have read the reviews before wasting my money and spending so much on a hoodie from a website that you think would be legit!!!

On November 22nd of 2018 I made a purchase for myself in the form of a custom made elite Julio Jones jersey. Keep in mind that this purchase was made in the middle of the holidays. Now, I received the jersey late in December, it looked great. No issues that I could see. I did however only get to wear it twice because we didn't end up in the playoffs which was fine. So now that the season was over, like most do, I hung my jersey in my closet with all my other ones.

They don't make it easy to exchange or return a product. I just wanted a different size but their website is clunky and their policies are intended to make it difficult for the consumer to get what they want. They'd rather nickel and dime their customer to make another $15 rather than have fans leave with a good experience. I don't know what I expected though. I will not buy through them again.

Ordered lounge pants as a gift and they were too big. Originally wanted to exchange them, but they only do returns. Per email they received the pants back on March 28 and email said I would hear from them within 72 hours. It's now April 27th. I called customer service and they said they wrote a "ticket" to fix the problem and I should have an email in 2-3 days saying when I'll get my money. Just don't do it. Order from Walmart or Kmart online instead. Better prices anyways...

I ordered a sweatshirt from NFL shop. When I got email receipt they charged me for expedited shipping, of which I did not request. I called 3 times and each time I told the agent I needed a to cancel a order because of the shipping charges, they would hang up. I gave up, mad about a $15 shipping fee. I received item. It was supposed to be a 2x sweatshirt. My wife is a size 12, and it was way too tight. Now I have to send back. They charged me $10 for a label. It has cost me $25 in shipping charges for a $35 sweatshirt. This is a racket, buyer beware....

Bad advertising. Bad customer service. I bought a hat. The image of the hat was what I wanted. It was correct on the confirmation email I was sent as well. I went to check the status of my order to find the image had changed. Not even the same hat. I went to the website and the image had changed there as well. I checked my email confirmation and the image had changed there as well. I contacted customer service but they refused to cancel my order. They said it was too late. I personally think it just required effort which they weren't willing to give. They told me I could return it, at my cost. The customer should never have to pay for the mistakes of a retailer.

Ordered a jersey from this site. Jersey came in a couple of weeks later than expected. When I received my bill, I was overcharged by $9.17. I sent them an email and was told the extra charge was for cross border transaction cost and rate fluctuation. My confirmation showed a total charge of $61.80 U.S. dollars. However, my credit card was charged $70.97. I emailed them again and provided copies of my confirmation one month ago. They have not responded. I definitely will not use them again and have crossed them off my list of reputable vendors.

I usually wear a 2X but ordered a 3X to be safe; however, the shirt was extremely small (at least 2 sizes too small). Since there's only 1 size larger, I decided to return it and discovered a $9.99 fee is charged. I will never order from them again.

I will never order from them again. If I could give less than 1 stars I could. Order never showed up. Told me there was nothing they could do. No accountability, Joy who took my call was not helpful and downright rude. Bad customer service. Bad experience. Save your time and money!! Get your jersey somewhere else!!

I ordered a customizable Chiefs jersey for my brother’s 50th birthday. I was pleasantly surprised when it shipped in two days; however, it took 28 DAYS to receive it from China. Nowhere on the site did it say to expect four weeks for shipping. Not only did I not have it in time for his birthday, it arrived with his name misspelled!!! I double-checked my order just to be certain I submitted it correctly and confirmed it was the company’s error, not mine. The only avenue to contact customer service is via email. Responses are quick but the English is so broken the correspondence is difficult to understand. I asked for a refund, instead they have shipped a new jersey that will no doubt take another month to get. I WILL NEVER GIVE NFL SHOP MY BUSINESS AGAIN. Disgusted and disappointed that the NFL would farm out this piece of their business to China.

Ordered two T-shirt and paid for 3-5 day shipping. It was not mentioned was that the items would not be shipped for an additional two weeks. In this case adding those two weeks brought my total shipping time frame to three weeks. Seeing as to how the this company operates through online sales, these items should have been shipped in a more prompt manner. Due to the extended period of time in shipping delays, I’ve decided to take my future business elsewhere.

I recently purchased a sweatshirt for a birthday present 10 days prior to the date I needed it. The product said "available" and the shipping date said "allow 3-5 days for shipping", so I figured that I had a good chance of getting it. On day 5 the online tracking (which is not easy or at all intuitive like Amazon) said "processing" (not shipped). So I called the customer service department, and after about 20 minutes hold time, a man came to the phone and I told him my plight. He said "Yes that is 3-5 business days once shipped and it could take weeks to process". I said "How can that be since when I was ordering the website it clearly said 3-5 business days?" He said "Let me dumb it down for you..." and went on to condescend me.

Ordered a jersey the day after finding out my husaband's team made it to the Super Bowl. At first, I clicked the free shipping until I noticed a week had gone by and no shipping email was received. I called and they upgraded my shipping to next business day so I can get my product BEFORE the Super Bowl (it's beyond me why they think anyone wants Super Bowl product AFTER the Super Bowl). Called every day until I was told my item had shipped - very friendly and helpful customer service and promised I would get my jersey in time and in fact, I DID! They made my husband one happy fan. :))

I wouldn't even consider purchasing from them again. Ordered items for Super Bowl party, paid extra for overnight shipping to find out it never shipped. When I spoke to customer service rep, they weren't planning to ship until Monday AFTER the event. Prior to calling the NFL Shop, I contacted the shipping company, they stated they had not received the item for shipment, though they could see a label had been printed by NFL Shop on 1 February. Very misleading on the part of NFL Shop. They told me I could not cancel the order, it was beyond their ability to do so at this stage. WHAT?!! I NOT AT ALL HAPPY WITH THEIR INABILITY TO FOLLOW THROUGH WITH THEIR END OF THE PURCHASE CONTRACT! No more of my business will they ever see!

Ordered a Super Bowl Jersey within an hour of the conclusion of the game. I received a confirmation, the website said it was in stock not a “pre-order” item. They acknowledged that it was a special event item, and the order would ship on or before January 31st. This led me and apparently many others that the special event item would be here BEFORE the event. I find out today, AFTER I called, that NOT only will it NOT be here for the Super Bowl, but it will NOT arrive until mid February. The customer service representatives and their supervisors were rude and not apologetic. Instead of admitting the inconvenience and error on their company, they blamed me because I should’ve known that it would ship out on January 31st.

2nd year in a row I ordered a jersey for the super bowl and never arrived. Don't buy from this loser of a company. I really don't know how the NFL allows them to sell their merchandise. I will be contacting them as well.

I ordered a special event item on Jan 20th, fully aware that the item needed to be manufactured and therefore, the item leaving the warehouse would be delayed. Received notice that the item had shipped on Jan 27th. Upon checking the tracking #, I see that I should receive the item on Feb 6 (later updated to the 5th). That is 11 days for shipping (10 with update). I contacted NFL Shop and they said it takes 7 business days, not sure how that matters because FedEx works 7 days a week. Their remedy for this is to return it whenever I receive the item and it will take 10 business days (2 weeks) for them to receive it and I will get my refund 7 business days after that. So I should get my refund by Feb 28th. So it takes 6 weeks for this scenario to play out.

I would give 0 stars, if I could. I placed an order for an NFL jersey. I was sent tracking information 2 days after ordering (the description said it would ship within 2 days). All week the tracking information never updated. Finally a week after I placed the order, the FedEx tracking said it would arrive on February 11th - after the Superbowl and 2 weeks after I placed the order. I called customer service, which was a waste of time. I would never order anything from the NFL shop again!

I ordered my jersey with the super bowl patch literally minutes after the NFC championship game. NFL shop waited 10 whole days to send my jersey and now it will not arrive for me to wear it during the super bowl. What is the point of ordering an event specific item if they can't even get it to you in time for the event? Terrible business practice!

I ordered my Patriots Super Bowl jersey, the day they won the division title, which I thought was in a timely manner only to find out that it would be delivered the day after the Super Bowl, not as advertised on their website! The purpose of me ordering this shirt which I think would be a no brainer for NFL Shop Customer Service defeats the purpose of receiving it after the Super Bowl. When I called they were extremely unprofessional and could care less. Poor customer service! Do not order from this company.

I ordered my jersey I thought in a timely manner only to find out that it would be delivered on February 5... After the Super Bowl. I ordered my Husband the same day from another company and he received his today. Poor customer service! Do not order from this company.

Very upset with my order. I ordered two rams conference championship shirts for the Super Bowl. But I was just told they will not arrive till February 7th. They have the Super Bowl logo on them so you would assume they would be worn for the Super Bowl. NFL does not care about their customers. Why would you make specific items with Super Bowl logos and not have them to your customers for the Super Bowl.

The worst company!!! Takes them FOREVER to get items to you. Unhelpful and dismissive! AVOID AT ALL COST! We have had a terrible experience with them. Shipping takes over 15 days and they don’t have items in stock. Worst company.

I was so pleased to order my husband's favorite team of all time now that we're in the Super Bowl. I ordered the day after the championship and thought it was plenty of time to receive the two shirts. I just got an email that’s they are coming Tuesday once the game will be over. Never again will I ever buy from the NFL. No help from their customer support. Shame on them. They charge so much just for a T-shirt. I worst part I had to tell my husband and had to ruin the surprise??? I still hope they win the Super Bowl but will buy the winning merchandise in the stores.

I ordered and received this Lego 3-D construction Bronco head. I have had 8 people from age 8-75 try to assemble this. Recommended for ages 6 and up. Would like to meet the 6 yr old that has put this together. The instructions are confusing and the pieces are so tiny. Called to send back for someone at the NFL shop to assemble and send back to me. That was a joke! I would not recommend purchasing this product unless you would like to test your patience or a Lego master.

I ordered 1 Jersey 1 shirt 1 sweatshirt. On November 29, 2018. They took there $ out of my account, BUT I STILL HAVEN'T GOTTEN ANY OF MY MERCHANDISE. I have tried to email them several times. They still haven't contacted me back!

Today I ordered from both the NFL Shop and Fanatics Super Bowl programs, hats, shirts. Naturally to wear and display on Super Bowl weekend (Feb. 3). After the orders and payment process there is a notification the items will ship on Jan. 31. I chatted and requested delivery by Feb. 2. Neither business would agree and subsequently the orders were cancelled. Don't waste your time (and they have your money for 2-7 days, they can take the money in seconds but need days to return it). Better to try the local fan shop. Good luck!

I have purchased two black ones previously but decided to buy a white 3XL NFL Jersey from the NFL shop and it turned up tarnished. On the back on the right shoulder there's a botched part of a screen print. I've tried my best to safely remove it but it won't come off. I live in Australia so it is not worth returning it. So disappointed. Waste of money.

Order a Denver Broncos jersey and was shipped a Chicago Bears jersey and it was the wrong size. They are refusing a refund which the website promises and are lonely offering a 10% refund and I keep an item I don't want.

First experience was frustrating, FedEx couldn't keep up on updates. It was during Christmas so I tried again after. Ordered a white Jersey and it came dirty! I live in NM. It came from NV and traveled all around CO for whatever reason. The delivery date changed like 4 times. Finally it came and it was dirty. Customer service was good, gave her all my info and she said she had one being ready to ship out and she would expedite it for me. That was Friday. Got a tracking number Saturday. Monday got an email it would be here Tuesday. Come Tuesday got an update that said Wednesday. Someone can't stay true to delivery dates. Probably FedEx but it was dirty nonetheless. Wish I could say it was nice while it lasted but it was a nightmare. Definitely won't order again or even recommend. Order somewhere that uses UPS.

Words do not do the attitude I received from the customer service rep AND the supervisor. I purchased Christmas gifts before Black Friday b/c of a sale. They would not honor the price I originally paid. Not only did they insult my intelligence by trying to tell me that a 20% coupon off EACH item was better than 30% off the total purchase, but spoke to me in an extremely condescending manner as if I did not pass middle school math. Additionally the full price has been marked up from $44.99 to $49.99. She tried telling me that I paid 44.99, with the 30% off coupon, last I checked that was only about 10% off if we are working with the original price of $49 and the purchase price of 44.99. When I log in to complete the return the item pops up as 31.49. So not only does she not take the time to look into my order, but is completely rude and indignant on top of her laziness.

@OfficialNFLShop Ordered item on 17th Dec for a family member stuck in hotel for Christmas, didn't make Christmas. Tracking stopped on 21st, 3 wks later guest is gone. 2 calls to CS w/ different stories, told call back, made me call FedEx/USPS. Embarrassed and no item. Never again.

Ordered jersey on December 18th and while not needed for Christmas, I did want this as a gift for the first round of playoff games. Called on Jan 3rd and customer service informed me that there were warehouse delays and wouldn't get the jersey until at least another week. No notifications, no communications, nothing from the company since initial order. One might think that an NFL jersey might be wanted prior to the end of the season. Customer service no sympathy. Never would do business again with them.

First and very last time ordering from this company. I wish I had checked the reviews before ordering. I ordered an item and was promised online it would be here by X-Mas. In fact it was a special promotion with the countdown clock and everything. I still don't have my item and when I called and spoke to a less than enthusiastic customer service rep. I was told the order was not eligible for Xmas delivery. I would not have ordered it if I knew it would not make it by Xmas. I think they are involved in bait and switch to get those holiday orders. I'm going to give them a few more days to send my order and if I don't receive it I'm calling my credit card company, the Better Business Bureau, and writing a PR article with good SEO to guarantee. People think twice before ordering from this place.

I bought a shirt for my boyfriend for Christmas in September, he opened it and it was a size too small. I went on to return it and it’s exactly 2 weeks after the 90 day return policy. I get the policy and understand they have it in place for a reason. But I bought this product early because there weren’t many sizes available and I wanted to purchase before they were all sold out. When I called customer service the first salesperson was nice and was attempting to work with me. We got disconnected. I called back and got a different associate who really didn’t help at all. Again I understand there’s a return policy, but it was 2 weeks passed, I was willing to pay the difference of a more expensive item since the one I wanted to purchase was no longer in stock (as I suspected would happen). Super disappointed.

My husband spoke with customer service when ordering my Xmas gift. He was told it would be no problem if it had to be exchanged even though it would be past the 90 days because he was purchasing for Christmas. He did all over the phone speaking to a live person. When I tried to exchange our Christmas for size I was told they don't exchange for size. Then I was told it was past the 90 days and there was nothing they could do. Spoke to a manager who then said they don't keep recordings. So my husband would be stuck with the gifts he bought and nothing could be done. How nice of them and convenient they don't keep recordings when it goes against them.