JustAnswer Reviews

Hello Everyone. I am not a programmer but I got an Excel great formula in less than 1 hour and for a few $. This fix will same me hundred of hours in the future! Strongly recommend JustAnswer!!! Thank you so much!!

They answered my question on the difference in my SS Check for the month of May. After submitting my question they got back to me very quickly with the answer. Seems the stimulus check put me in a different pay bracket for the month so they deducted it from my SS check. Which I really thought everyone got the 1200.00 no matter the pay bracket, but at least I got an answer.

Thank You - I had a great experience. Spoke with Martin...Electro 2017 and he was more than helpful, polite and was able to solve my situation with my TV. I would highly recommend you to my friends. When I ask for a technician to call me back I only waited about 10 minutes - thanks again.

I appreciate all the advice I have received. I received better advice from these attorney than from my 20k lawyer. I learned a lot about the law and my case. The attorneys were knowledgeable and helpful. They promptly answered and seemed to enjoy helping me with my questions. I am grateful to have found this site. Thanks!

Timely manner and great answers to relevant questions. Even with attachments. Definitely recommend. You can choose a favorite attorney or take different opinions. Answers are thorough and detailed. If you need legal advice, you will get answers. For the price it is hard to beat.

Dog ate tomato fertilizer. Took only moments for a vet to phone me. Asked questions, very supportive plus informative. Recommended I keep an eye on my fur baby, not feed her, let her regulate water intake. Said her eating this particular product very common with many dogs. He assured me she’d be fine. Instructed me on using an antacid if she continued to vomit otherwise she would probably be fine by end of the day. I was very relieved after the conversation with this vet. A very positive experience.

Mac computer printing. I wasn't able to print certain things that I normally had no trouble. I could print items from my desktop but nothing else. With their help the problem was solved very fast. I could not thank them enough. I recommend them to any old person like me.

I contacted Just Answer as I couldn’t remove the ask browser from my laptop. Alex ** removed it for me and now all I have to do is get Vodafone to provide the service I am paying for which is easier said than done! Great service Alex. Thank you.

Attorneys wisdom is worth gold. Each attorney is different. I have an attorney. I have a need that is important beyond money. I would like to consult with a different attorney whom I spoke with briefly to take my case. I want to do it considerately, respectfully, and professionally. The attorneys I spoke to for guidance are golden. Highly recommended.

I was very impressed with the speed and efficiency of JustAnswer.com. I was linked to an attorney within minutes. He answered all my questions regarding the filing of a small claims suit in my state; and it was very educational and professional. Sincere thanks!

The Just Answer team has done their best to fix my problem. However, our clocks just aren’t on the same time. They have been most understanding, I am a chronic pain patient due to a spinal problem. I normally do not get up very early. Most of the time, by the time I am getting up, the fellow who is working with me is getting off work for the day. Thank you for your patience, We will get it done, because he is so very nice.

I got my stimulus check the next day with Eric's help. The unemployment filing issues is still up in the air but they did the best they could. It's the whole system that's broken. They had 2 separate lawyers trying to help me for 2 days.

The advice I got from Tyler the technician was spot on and very professionally delivered. I would recommend this site to anyone. When I need some additional help later, I shall make sure that I enlist the support of Just Answer for all of my future repairs.

Phone not charging and it's not the battery. Problem was solved by saying then, to call and see if you can get new phone. Spent 40.00$ for no help. It said is refundable. I hope it is. In my opinion not worth it. They nickel and dime you. Don't know. Who knows it might be me computer dumb. THANK YOU JOHN.

I was very satisfied with help that was given to me in the circumstances that had to be done. It was handled in very professional manner. When I called there was no delay to my request. They called further to check if everything was completed to my satisfaction.

Benjei was very helpful a challenging task since I know nothing about 'tech stuff'. He was patient, willing to take as much time as needed to walk me through the problems. When I finally reached the adding ink, I had to stop because I didn't have any.

The lawyer was great! She answered fast and didn't mind me asking several questions at one time. Will be sure to tell everyone I know about this great service. Did what she said and problem was fixed within an hour after 7 weeks of waiting for the ECS to help with problem.

Wanted to know if could use herbal supplement with Prescribed Cardiac meds. Response very helpful as well as follow up. Initially Question response was slow and it was referred to 3 different Vets. The Vet that answered was very informative and helpful.

Posted a question with their $1 promotion for one week with a guarantee of an answer to my question within 24 hours. Did not get any response after 24 hours. I called their support team and they said I haven't been matched with anyone so they high-prioritized my question so I could get matched more quickly with an expert. After the 5th day, still no response from anyone. Even got a follow up email asking if I still needed assistance which I replied that I did and they had matched me to another professional. Still no answer and it was already getting close to when my trial membership was to end. Decided to cancel my membership and would not recommend anyone using this service. Highly dissatisfied that I searched for any place I can write a review of my terrible experience.

I called to ask a question and they sent a $1.00 charge for 1 week. The information went to my junk mail back on 8/27/2019. They have been billing me $40.00 a month since 8/19 until 4/30/2020. They can see that I have not used their service yet they can't refund any portion of the $540.00 that I have been charged. This company is a ripoff it should not be allowed to continue and they should send messages or call customer notifying them of their gimmick charges because they can't earn money without their deceptive practices.

I signed up for $5/week service and when I wanted to cancel the service, they indicated my email "was not found" in their database but yet they keep charging my card and will not address the issue! They charged $40 last week and they will keep doing that monthly! I have emailed them several times, they emailed back once but did not resolve anything. I regret doing business with this company and will not recommend to anyone!

I had a query regarding Dragon speech recognition software failing to transcribe into a Word document on a remote computer. The "expert" took over my laptop, spent about an hour without any success and then messaged me that he had no experience with Dragon. I asked for a refund, was given an email contact but despite 3 separate requests to consumer service, have had no response.

I would never use them again. Got absolutely nothing in trial membership. They said they would rather talk on the phone for another $35. The first appraiser opted out almost immediately and another one never came on. Initially they supposedly had multiple appraisers available. Cancelled my membership in less than 30 minutes. One other thing. The lowest rating you can give an appraiser is 3 stars. I couldn’t give a review on the site at all. BEWARE!

The service itself is fine, but when you start a free trial you're automatically signed up for a monthly subscription you can't get out of! They will not refund this expense, and it's very high. I wouldn't recommend it at all unless you really plan on using it everyday, otherwise you won't get your money's worth.

My dog was extremely sick and became paralyzed in his hind legs and I paid my money to speak to a veterinarian to give me advice and I waited for HOURS to hear back and I never heard back at all!! I rushed him to the emergency vet and thank goodness I did because he would’ve died waiting in this company to respond to me!!! Garbage and absolutely unprofessional in my opinion!!!!

Asked a question on Friday night and still no answer on Monday night. Had to search for customer service number. Chat function could not function. I kept getting dropped and given excuses. Will not being using in the future. Beware. Hope your dog doesn’t die waiting for an answer.

I asked a simple motorcycle mechanic question and was happy with the response which helped for five dollars. I did not know the fine print said that I have to cancel my membership or be on the hook for $49 dollars per month of which they won't communicate with me or return my money. Definitely an underhanded shady move by JustAnswer.

I signed up for the membership trial to see how it worked. I had a specific question about gastrointestinal problems I was experiencing. I saw great reviews so I thought let’s see, maybe this could be helpful in between doctor appointments as Covid-19 has been making my regular visiting a bit difficult. Well I was matched with a “specialist” who basically didn’t offer me any Insight, but said to go see a doctor. Well that wouldn’t have been so bad if I wasn’t charged $46.00 for it.

Charged $39 and said they couldn't fix. Trying to install drivers and an app on my WIN10 PC. Assigned to Andrew. He remotely took charge of my PC and tried to make it work. Said he couldn't and would have to ask for help. Haven't heard from him since.

We talked to each other 4-5 times back and forth about the incident. Person was very helpful with all the legal advice. I would Recommend Just Answer to anyone looking for legal questions or help! A++ service!!

Asked a question back in Nov of 2018 about my car and didn't get a correct answer and thought I cancelled service. Never thought anything more about it until I was going thru my credit card charges closer this month and found I have been charged $34 a month since then for asking that one question. I realize that I should have been looking at my charges closer but these companies are traps to catch innocent people like me. So for asking one question I have been charged over $500!!!! I called and they are crediting me back 3 months - appreciate it but still SUCKS!!! Hope these companies sleep well at night by taking advantage of seniors.

This company has ZERO compassion for the world outside their doors. Yes I signed up for your sneaky 7 day program, but I didn't cancel in time and when I asked for them to please delete my account and waive the $46 outrageous fee they said, "there's nothing we can do." Seriously? When 95% of the world is unemployed because of COVID and other companies are waiving late fees and working with their customers needs, this one can't be bothered to do **. I hope you never lose your source of income, have to figure out how to feed your family with no money, and then deal with a company as atrocious as this one.

The PPP is a little like Monopoly....one simply hopes that they are working with the right bank, and then, that the dice fall in your favor. My question was just to confirm that everything that I did was correct and that we were approved after signing the DocuSign, and that the funding would follow. The attorney that I talked to settled my fears and answered my questions base on the series of events. The bank although they had processed all the forms with the SBA correctly would not answer any of my call for 4 days ....I got funded today!

I’m pleased with appraisal process overall. The site is a little difficult to navigate. Would be more convenient if there were real people instead of bots making you think they are so quick with answers. Hoping for higher appraisal value after comparing similar items on Etsy.

Echo5? While it took a little while before I got a response, the "expert" did answer with a fairly involved answer to what I'd asked. I did, however have a follow up question requiring only a yes or no response for which they asked me to pay $20.00 for an answer - which I did not expect or do.

I contacted you all to ask about my taxes if I needed to file anymore since I had had two different places to tell me I probably would not have to file. No one had told me why so I spoke with Angela yesterday, and she was most helpful. I would highly recommend someone calling instead of wondering about something that they really need to know. Thanks to Angela for her knowledge and help.

Samsung 65 inch tv. Said I could watch it without worrying but, to be safe get a in-house service tech to check it out. Left instructions on how to remove the back of tv and clean. I can't fix it. Afraid I'll mess it up.

ADA Discrimination. I recently joined and thus far my experience has been excellent. My initial question was responded to immediately and the information was helpful. I also had a follow-up question and decided to return to the same expert who helped me the first time. Once again their response was timely and answer gave me the confidence that I was on the right track with my issue.

Helped with money laundering rackets. Got confirmation on what I suspected, plus advice how to proceed against the scammer, with links to the authorities. A long telephone conversation with professional, sympathetic voice who gave me great advice and direction about how to proceed. The person also offered to followup in a few days and said more contact was available without further charges.

Odd code showing on the fridge control panel. Nothing in the owners, so I called GE customer service line. She referred me to Just Answer. You know how you felt kind of silly when tech support shows up when your computer is on the fritz and all they did was unplug it to reboot. That was my solution unplug, wait 60 seconds then plug it back in. Water button works, cubed ice, crushed ice all worked. Mini computers are in everything these days. Saved me a service call call and enough money for a dinner at a really good steakhouse. Thanks.

Repair phone fault. Technician failed but subsequent dealings with company completely satisfactory and professional. There is nothing more to say except that a distressing failure on the part of my device caused a lot of angst and when it was finally resolved by my provider your company responded in an appropriate manner.

I tried to contact personally because I tried to make the payment of Comcast of this month And I didn’t received the confirmation of the payment. The person that attended me that had problems with the bank. Tomorrow I am going to the bank to see if I am lucky to clarify this problem. The Agent is clarifying my computer that is very old and helping me with the problem of an old machine. I am also an old person not expert in managing machines and I am having a good help from them.

Deleted Outlook mail accidentally. Super service. Had my mail set up and running. Even all my emails were there. Great service, quick and friendly. I needed the help as I am not computer savvy. The fellow helping me was very understanding. Thank you!!!!

Glenda helped us value property lost in a massive wildfire. She was kind, informed & prompt. I would recommend Just Answers to anyone I know. I would use this service in the future if I needed help, but this review is burdensome. I shouldn't need to write an essay.

Didn’t Know What To Think!...Then Mr ** introduced himself. His competence. His effective communication skills. His empathy stunned me. And I said to myself. This Company is 100% legit! You will never regret joining this Operation! I can’t thank him & your company enough. This Here is a HIDDEN GEM! And so is Mr **! TY!

Jessica was very respectful, non judgemental, easy to talk to, and very understanding of my situation. I recommend Jessica to all of your clients. She was very kind as well. If I need legal advice I would automatically run to Jessica because she very calm easy to deal with and had a very kind in her tone.

Office 365. The help I received from Microsoft Technician Rennan ** was appreciated in fixing my address book in Outlook, Thank you. To be able to reconnect thru team viewer with the same person each day was great because understood the problem I had. Once again thank you.

I accidentally deleted password and profile information. Unable to restore it. Another technician from another company was unable to. Just answer technician worked diligently until he found an answer. Would definitely recommend JustAnswer. The technician was extremely patient, knowledgeable and definitely wanted to solve my problem.

JustAnswer informed me even though there is no refund due govt will look into form SSSa 1099 and r.R.R.B filed with the electronical return and will cull the information and arrange to send $1200 dollars that I am eligible. I am thankful for the information supplied by Just Answer. Very much appreciated. Very useful service.

I have had ongoing issues with my elderly dog. The vet I consulted, Mandy, was very knowledgeable, a good communicator, and compassionate. I really needed a second opinion on how to deal with my dog's issues. Putting my questions and thoughts in writing also helped me think the issues through. I did not expect such expertise and quick response time and will use Just Answer for other questions in the future.

Question about medication. The information I received was very good and useful and those who responded were very knowledgeable. I will use this service again. It’s so convenient to access this knowledge on my phone and know I can speak on the phone with a representative if desired.

Skeptical at first, quickly I was extremely pleased to get fast results. The team of experts are very good and ready to easily explain the proper steps needed to be taken and kind and professional. Definitely recommend to anyone who can’t afford the expensive experts or have the time to bring their items places.

Unexpected death of both parents within 2 days. Olivia ** was so amazingly responsive and helpful to give us guidance and direct answers. The research and fact-finding with her made our progress forward so much less stressful and gave us confidence to move forward, no longer feeling overwhelmed.

Online consult with ENT. I have had some lingering symptoms from the Covid-19 virus I caught back in March. I've been very frustrated. Dr. ** was helpful and gave me some good information and recommendations for some over-the-counter medicine I could take. I was very satisfied with the visit.

I had a problem with my oven and Just Answer was able to solve the problem within minutes. They told me what I needed to do to correct the situation. Once I followed their instructions, the problem was solved. I am very pleased with Just Answer. They are forever in my contacts list.

Had an issue with Microsoft office application. The response from here was prompt and relatively fuss free. First level support via chat box is adequate for simple issues and they provide a second level support at a higher cost. Overall a good experience.

Overall I have received good information on paintings owned many years. The information received back appears to be close to what I have anticipated the values to be. Nicely done. I will continue to submit additional requests for other category items.

I really loved this app and I would used it quite a lot but unfortunately; I have been laid off and I have a kid going to college this fall. As soon as this virus is done and I can pick to work; I will probably use it again. Both experts were so nice and they seemed to really care about my satisfaction and I understand what they were telling me.

I inherited a bunch of different teacups and saucers. It took me hours to try to find out information about them online (when manufactured, pattern name, worth) and most of the time I came up empty. Working with an antiques dealer on Just Answer, I found out the information I needed very quickly. The expert was patient with my lack of computer skills, and eventually I figured it out. Not that it's difficult, but I have zero computer knowledge when it comes to downloading pictures. I'm so glad I found this site. It saved me loads of time and frustration!

Got very helpful advice from a really good lawyer. He explained everything to me so I understood it easy. I would highly recommend Just Answer as in my opinion they have really good experienced people to help you as much as they can. I didn’t get the answer I wanted to hear but that’s ok cause it was explained to me why. For the last six months I’ve been looking for an answer and now I finally have one. I think these expensive lawyers in life need to take a look at themselves and realise life isn’t always about the dollars. They need to learn a few things from the people who choose to give up their time and work for just answers.

Australlian Consumer Law - It was easy to find these information. Very practical if you need to familiarise yourself with specific information about current laws and regulations relating to consumers laws. It was also easy and free to review outcomes that had been issued in the past.

I sat in my sitting room on Sunday evening with pains in my hands and legs an ailment that I had take about 9 months and seen several doctors. My last doctor was the best in that land and as he gave me the last prescription. I bid him bye as i was relocating to USA. I was now about 2 and a half months in USA and very confused. I had seen a doctor who was not a specialist in the area and he tried his best. I just remembered about online doctor.

I bought a Ryobi cordless lawn mower and used it for the first time last week on two different lawns. Surprisingly the grass catcher was empty after I mowed the front lawn which I thought was because the grass might not have been long enough. Then I mowed the back lawn and the same thing happened. I read the booklet that came with the lawn mower and over again and couldn't see anything - in words OR pictures - which might explain the problem. I asked Just Answer and John suggested that I take out the mulch plug which was obviously stopping the lawn clippings from entering the catcher. The problem was solved but how odd that the words 'mulch plug' were not mentioned anywhere in the booklet!! Thanks to John I will now have grass cuttings to add to my compost heap - an essential ingredient in helping compost to break down quickly.

Refrigerator ice maker not making ice. Quickly troubleshoot and diagnosed the problem to Stripped out motor drive. Only asked me a few questions and the model number of the refrigerator. Then gave me the web site to order and shared the Youtube video to replace the part! Thanks Just Answer!!

Microsoft Scam email. I was very impressed with the speed of the reply. I am a senior citizen and the gentleman who helped me did so in a way I could easily understand, not like some in recent experience who used technical jargon way beyond my understanding. Thank you for your very professional and helpful attention to my problem.

Could not get Autodesk to install after my computer had crashed and required that I re-install all my program. I contacted auto desk who directed me to Just Answer and they were able to check my computer and verify that it was working correctly. Just answer were able to identify that the fault was at auto desk or their server and that it was an issue that could not be resolved quickly due to the Covid 19 restrictions on businesses. Much appreciated for the assistance to know that I had been able to re-boot my computer and re-install the other program.

Stay away from Just Answer. I was directed to their website when I was trying to get an answer about resetting the control panel on our Maytag refrigerator. I thought I was agreeing to a $1 charge for the answer to my question (which actually wasn't the correct answer as our control panel had to be replaced). About a week later I noticed a $28 charge from my bank account. I immediately called Just Answer and cancelled my membership.

Very patient and understanding. I described the symptoms, he asked a few questions and gave me Straight answers and excellent instructions. Easy to follow. Everything went smoothly and my husband is feeling better today. I will recommend this service in the future. Thank you Dr. **!

I'm so pleased to have this option for a second opinion. I was in the hospital for seven days with abdominal pain. They couldn't get to the core of the problem. The opinion from the doctors here backed what my doctors had to say. Thanks for your service.

The vet I was in touch with asked good questions and even requested a picture of the chick that was having trouble. She was very helpful and made it easier to make a decision on the outcome. I was so pleased to be able to communicate with her.

Scott provided excellent customer service. He was very friendly and walked me through running a diagnostic on my machine so we could see what the issues were. He stayed with me on the phone as long as work was required to get the problem resolved. Would definitely use the service again!

It was a very quick and friendly experience!! The person I spoke with was able to order it for me, and I should have it delivered this coming Sunday!! When one of your appliances stops working due to a broken piece on it, it is hard to know who to contact. But thanks to my son-in-law I was able to connect with the right company!

I used the service and spoke with a vet about my dog who was having some coughing issues. Very helpful advice, and I would recommend and use the service again in the future. I was happy with the advice that I received and would use the service again.

At first I thought this was a silly, unnecessary service, but now I've used it several times -- for pretty basic questions, but things I needed to know about and didn't. I got quick, helpful answers and could then solve computer issues and I even got help deciding about a new furnace. It's like having a friend you can ask.

The response from the Vet (Jane **) was fast and thorough. She was professional, stayed in contact with me (knowing that I was in urgent need of guidance), and gave me everything I needed to know about how to help my new budgie. I highly-recommend this service. And... tip your Vet. It's a great service for just a few dollars.

I was confused for the rest of the night about whether you were a scam or not. Told my wife about it next morn. She said that I shouldn't have done it. Next morn received a text telling me my answer. I showed it to her and we were both relieved that it was not a scam. Thank you so much for the help.

They have been very helpful. Wish I’d known about this service before I made financial decisions after my husband passed away. They have answered a wide range of questions and given me good direction with tax matters. Very patient as I had so many questions. Seemed like something new every day. Again wish I had used their services on the front end of my situation.

I had an problem with the oven. When It was switched to cleaning it stopped working. Well I came across this link by accident and the got in contact with me and sorted, have not ever wrote review before but nothing but praise for them.

Technician quickly diagnosed problem. Gave me repair part number needed and a company that could refurbish my part. Fortunately I was able to find a refurbished part online. I plan to replace the part myself based on being able to view parts diagrams online and location information from the technician.

I was able to speak immediately with a lawyer that was able to give some advice on an ongoing conflict with my employer. She was very professional, knowledgeable and helpful. I will definitely use it again in the future if the need were to arise! Excellent service and advice!

We are not electric home project people. David ** was the electrician that helped us. We did not have correct terms for electric project but he had patience with us and kept asking more questions until he figured out what we had. He gave us instructions to complete our task and it worked. It was easy process and with his knowledge and patience, we worked it out. Thanks again, David.

Weight loss. The dr got back to me and answered all my concerns. The dr text me back and forth And gave me his Best diagnosis. If you don’t have a major medical concern the dr here can help you and guide you to the best answers. This was my first experience with this site and I know it is here for me if needed.

Agent was able to direct me to the problem in order to resolve my concern. I appreciate the promptness in contacting me through email and calls and texts. I Would recommend this company to anyone who needs support.

Easy, Safe, and Convenient. I needed to speak to a vet regarding an issue with my dog. With so many places being closed for the pandemic it was nice to talk to a Vet without having to leave the house. And as it turns out, my dog didn’t need to be taken to an Animal Hospital immediately; he’s ok at home with some monitoring.

I got a reasonable response to my questions, it was nice to not have to make a doctor appointment. Being able to talk online with a doctor was easy as you can give a detailed amount of information and they do their best to give you answers.

I had an issue getting on the internet and needing to get a Microsoft account. I did a search online and Just Answer looked like they could help. I contacted them. Their rep responded quickly and helped me solve it.

Just Answer agent specially Robin D was so very helpful and gave me the answers I needed to give me peace of mind on my SSA and the stimulus check. Thank you so much Robin D. You are definitely 5 stars and in my favorites.

I needed to know how to calculate improvement on a home before closing and I needed to do it fast. Just Answer charged me $5 and answered my question. I was able to figure it out and complete my task. Cross checked with my accountant on Monday and the information they gave me was spot on.

The appraisers are very fast at responding and provide honest and fair answers to questions relating to items you ask about. The only thing is they don't all give the same answers to questions so it's not certain who is correct in their statements.

Was charged $5 to ask a question. Promised fast response. After 45 minutes all I got was a bill. Where's my fast response? Others may be satisfied with their experience, but all I got was a bill. "Lawyer will be in touch." WHEN?.

We needed advice on self-treating a dog bite (another dog bit our dog) over the weekend after vet hours. We got great ‘immediate’ advice from the subject matter expert that answered our urgent plea on a Sunday morning. Our dog is on the mend - thank you for helping us.

David the Mac Support Specialist did a very good job, by helping me to solved the issue I had. He guide me through the steps and let me know what was the problem. Totally will give him a 10 thumbs up.

Virus Stimulus. Asked when I would get it, and found out that self-employed had to wait until after 2/29 as the EDD wasn't ready to take my application for benefits. Got my answer right away and will wait until 2/29 to apply for benefits.

I had questions about a stimulus question and it was answered right away. They where the best ever and I would recommend every highly. If you have Tax questions, they can help you with that too. Go to Just Answer and you will get someone to help you fast. Patty

Government check. I received a fast response and answer to my question. The person I talked to was very polite and informative with just the right information for my question. If I had any other questions I would not have any hesitation in contacting this site again or referring a friend or family member to try it .

Scanner wouldn’t work on my site. I just lost my husband and desperately needed patience and help with this. With my husband gone not that savvy with computer. They took their time and walked me through it till I was comfortable. This is a very tough day for me and I need it to work for the paperwork that is coming. Now my life will be so less stressful.

JustAnswer was user-friendly. I had to pay $5 covering a specific period of time to get my answer AND accept being billed a monthly fee if my question could not be answered in that specific period of time. I got my answer within that time period and easily cancelled monthly billing. Legislation on Covid19 allows employers to cut pay but they must apply it according to bases protected under various Employment Laws. I liked getting the answer right away because it was the weekend!

My computer just could not turn on... It is an hp laptop... and the battery cannot be removed like the old ones where you can restart it after taking the battery out and put it back it... So I was glad I found this company and they helped me do something simple that got the peripherals working. No company that I know of in the past like Best Buy are open for business and I will stay with this digitally accessed company. Great start up price and monthly membership if chosen afterwards. We all live on our computers to shop and communicate...

Dr ** was great. I appreciate all her help. We are waiting for the kitten to have a BM and we are sure the mineral oil worked. Also thanks for the recommendation for the deworming medication. The round worms are probably what is causing the constipation.

Hp M553 needed to be operating and placed on wifi. Rep remotely tried to solve. Problem which he did not finish. Again I started the process and was charged again a fee for using the service. I need to be refunded this five dollars.

I spent about 45 minutes online trying to find an answer to my question regarding the gov’t stim. check. It was getting pretty frustrating. I really don’t remember for sure how I got to JustAnswer....maybe an ad on the last site I was on. I was getting nowhere with my search so I decided to give it a whirl. A minute or two later I was talking to someone who got the answer I needed. They are very professional, knowledgeable and polite.

There was a naughty sudden issue with my MS mailers when working vis-a-vis GMail. JustAnswer proved to be very helpful in solving this issue. The way their technician handled the matter was professional and friendly. Both Google and Microsoft offer somehow bugged programs that others have to cope with. Nice to have JustAnswer. Well done, thanks!

During these times of the COVID. I could not get my vet to let me bring my puppy in for examination. I knew he had parvo which we have beat before with other dogs. But something else was going on. We lost him, but I needed answers. The vet that responded was very kind and listened to what my pup was experiencing and gave me a diagnosis of what it more than likely was. He responded very quickly. I only which he would have been closer so I could have actually taken my dog to him. It gave me some closure.

My dog ate chocolate rice Krispies and he being small scared me to death. The doctor answered quickly and relieved my fears that it would truly harm him. Happy to report dog is fine today. I would definitely recommend this service to a friend.

Stop telling people and advertising they have a free trial... They don't... Even the 5 dollar free trial cost me about 40 bucks... It's not in the ads... You have to find out for yourself... They won't tell you... Beware

JustAnswer.com has resolved the issue I had with them and are preparing to give me a refund. Thank you, Jan

The company has very misleading billing tactics and poor customer service. Company does not provide writing (email/message) information about trial period and automatic extension into pay services. There is no information about monthly cost. I found a solution myself before getting an answer from the expert. They will get as much money out of you as possible, and their do not refund money even request for refund is made right at the beginning of first pay month. No receipt of charges.

I signed up for their 7-day for $1 trial. It started on April 13 but their website showed April 14. Poor record to begin with. I should have known what's coming. I asked my first question with a quick ok answer. I asked a few more questions the next day. One of the questions was TurboTax related which was not answered satisfactorily in term of how to enter the info. So, I posted the question again for "software expert input". The "expert" gave me a Google-searched answer! I asked a follow up question and never got a reply. I gave a 1-star review.

I signed up for what I thought was a one off payment for some urgent legal advice. They continued to take $66 out of my account. Even though I used their service just once! I’m a single mother 3 kids, so this is very wrong. They could only refund me for the last 90 days when I called them???

Answered my question and told about 7 day trial period leaving me with impression that $5.00 was all I would pay. I only asked 1 question. Then was charged a $46 fee to be paid monthly. When I reviewed initial page of JUST ANSWER there was no mention of a monthly membership or fee. In fact I was unaware of ANY fee until after I asked a question. JUST ANSWER should make it crystal clear this was a membership and monthly fee AT THE VERY BEGINNING before question is even asked. I am extremely skeptical of using any on-line service again. Customer service was initially very reluctant to refund my $46 asserting that I was to blame for not reading more carefully. I asked one question, one time.

Went on JustAnswer.com to ask them 1 question and had no option but to sign up for the trial. Paid my $5/question fee, got my answer, and moved on with life... Until I saw a $66 membership charge on my credit card. It's frankly ridiculous that they charge people this way. I don't remember seeing anywhere I would have to pay this amount let alone that I was authorizing them to charge me $66/month with the credit card I used to pay the $5 question fee. I would have never entered my credit card for a membership. I exclusively entered it to pay the freaking $5 fee and they used it for their sneaky membership BS deal. Ridiculous!

TV Outage. The restored picture did not fit the screen. Could not adjust. Tech advised problem was not TV, but cable box. That was the answer. Unable to see all the instructions due to the mis-aligned picture, I was able to work through the instructions and make the necessary adjustments. Thanks.

Vet help. I needed questions answered late in the evening and didn't want to have to call my vet. JustAnswer.com was very helpful, reasonably priced, quick and provided expert advice. Highly recommend! The vet was kind, helpful and very knowledgeable. The price was right and the help was quick.

Employment legal. Had an issue that just came up in this unprecedented time, and was unable to find any answers online. Found this site, reached out and was messaged by a lawyer with the info that I was looking for. Quick, easy, responses in clear consistent language. Would recommend for easy advice.

Very timely response and professional assistance. Tyler walked me through my situation and directed me with patience. He knew what my problem was with a minimum of information from me and my son. Will definitely refer Just Answer to family and friends. Thank you!

It’s a revolutionary app. Can help you anywhere at anytime. Very accurate information from prestigious professionals in many areas. Have the experience with many lawyers and I can say that all the help they gave me was so important. Totally recommended if you are looking for help in lots of areas.

My computer was locked up and Microsoft wasn't responding to my call. I tried JustAnswer and received the help I needed from a YouTube video in 5 minutes. I implemented the fix and the computer started right up - all while still waiting for Microsoft to answer my call! Well done, Rafi!

The Vet I spoke with was able to address my concerns regarding my 1 yr old dog chewing on one of my asthma vials for my nebulizer. Because it contains high doses of steroids I was very worried that it could really hurt him. The Vet assured me that my dog would be okay and what signs to look for if it did start affecting. All communication was through text message and if you have any additional questions, you just text the same number back with your question. Easy process and very quick.

Mark was very responsive and knowledgeable. Our model requires you to run the sink water hot and the machine will clean the dishes better. Seemed to work because the machine heats up to dry. We also checked to make sure all the wires were tight together. Ran twice and dishes much cleaner.

Fast and accurate. Expert had up to date repair and parts manuals on hand. He concurred in the actions I had already taken. He recommended a "reset" action that I had not tried. When that action did not work he recommended installation of a repair part. He had the part number on hand and a recommended source. I checked two other sites for the part and found that the expert had recommended the lowest cost source. By my definition this is perfect service. Thank you very much.

Depending on your needs, this seems like a good place to start when you’re stumped by a problem and aren’t getting answers elsewhere. My normal source for Kindle help was clogged due to the virus situation. Here I was explained how to get through a different way.

I have a 1992 Maxima. Roy the car expert told me what the problem was and I solved it. Thanks. The issue was with the alarm system going off. Roy told me a few steps I had to do in order to fix.

I asked a pretty intense question. I had an answer within 20-30 secs. It was very reassuring. They were very kind to an old couple. Thank You. Susan. I would definitely recommend this agency to anyone. It was a great experience.

The experts were really quite wonderful and empathetic. I would definitely recommend this service - there's nothing quite like being able to get a quick response to help you in a moment of crisis. Thank you! Unfortunately, I was unable to save my rabbit, but I very much appreciated the wisdom and guidance I received from the experts. When it comes to after-hours pet emergencies, this service can make a world of difference.

Out of nowhere, my HP 7612 printer stopped printing, giving me a weird message: "The printhead appears to be missing, not detecting incorrectly installed, or incompatible". Your technicians tried many avenues to try and correct it, but final conclusion is that something malfunctioned within the printer itself. So final recommendation was to find a Hewlett-Packard printer repair place and send it to them.

I was entirely happy with the service I received from your company, from first contact to the final farewell. Staff were courteous, timely and kept me informed. The only reason I didnt give 5 stars was that I was unsure about your fee process, and am unsure whether my payment was the total fee for my question or whether you bill me further for the time spent by the expert in researching the answer to the question.

The tech did an excellent job helping me create a path file in Outlook. Very happy with the service. He was patient with me when I didn’t know the exactly what I was doing. He discovered that the previous pst file was not accurate and had lots error messages. I learned something new.

I was worried about the after effects of a single dose of wrong medicine, was confused whether to rush in the emergency department of the hospital during midnight. Through this platform, I received necessary advice and felt relax from worry and tension. This was useful in need. Thanks.

The only technical support able to fix a knotty Microsoft/NAS connection problem that had beaten Apple, Synology and Microsoft. Was something buried deep in the system which needed a very experienced eye to sort. Fast and very successful fix just on chat - highly recommended! Great communication!

Malpractice. Wonderful service that gave me all the answers I needed. They emailed me immediately with everything I needed to know. I am very happy that I decided to join, it has saved me so much time and effort. I really appreciate the help I received.

Customer: Jim was a life saver. I was going to be charged a little over a thousand Dollars, to have my compressor replaced and it tuned out to be a bad connection on one of my relays. This is one of the BEST apps/programs I’ve found... Thanks. Terrence

The close captions came on my TV and I didn't know what to do. Just Answer jumped right in and gave me the right answer to my questions. They were quick and right on the phone with the people who were able to help me.

Family law. Thank you for helping me figure out my next steps! What was right or wrong, describing how to go about things better and how to approach them. Thank you again. This helps especially with this virus going around not wanting to go to lawyers' offices if they were even open. Instead I can just send a message and I will get a reply very quickly once I am matched with the lawyer that best suits me. Even our request call could have been made when he think about it. Depending on your situation money should not matter. You should be more focussed on what you need resolved.

Stove/Oven Repair. I am very frugal. With an appliance that is over 10 years old, I was trying to weigh repair versus replace. I had sticker shock looking at new stoves. My JustAnswer tech, Darrel, was on target with his diagnosis, and provided part numbers for replacing a thermostat and igniter. Parts cost less than $100.00 This was a no brainer.

I called because I was having a problem with my webcam. The attendant was very patient and helpful. I am not tech savvy and he walked me thru the steps to solve the problem. I would recommend their service to one and all.

My cat was drooling excessively and Dr. ** was able to give me some answers as to why. I had to wait until my vet was open to get Mister checked out and the drooling stopped before I was able to take to the vet. Dr. ** said that this could happen. I was very grateful in the timely manner my questions were answered.

I needed advice on how to handle a situation with transferring a mortgage and home to our son. I had an answer within 10 minutes of posing my question. Lynn, my advisor was extremely helpful and clear with his answer. I would recommend this site to anyone.

Unemployment question. My salary was reduced 40% due to the coronavirus. I was wondering if I would be eligible for UI and how long it takes to process applications to receive your first payment. Robert was very prompt polite and answered my question. I would definitely use this again in the future for needs that you provide.

I have a Howard Miller grandfather clock that my son has had in his home for 15 years. He wound the two outside weights as high as they would go and set the clock to silent. I finally got my clock back and discovered that I could not get the outside weights to drop. The clock would not chime nor strike. I was contacted within minutes by "Mike" at Just Answer. He offered me two different solutions and when they didn't seem to work, offered a third to try. He stayed in contact with me until I was able to get the clock to work, It is now striking, chiming and keeping perfect time. I highly recommend Just Answer!!!!

Cat had blood in urine. The doctor answered promptly and told me I needed to take the cat to the vet. I thought it might be kidney failure as my cat is 15 1/2 years old, but she said it might not be that bad since she still had her appetite. I took her to the vet and it did turn out to be a bladder infection. She's on antibiotics and much better now! Thank you!

I had a tricky question about non profits and paid ads. It was handled well and in a timely manner. This was much easier than other sites I have gone to in the past where it seems I need a legal background just to ask the question.

I had an electrical issue that I have never had happen before. I sent a drawing of how all of my electrical outlets were laid out and sent a photo of the wiring. Jason (electrician) looked at my drawing and photo and told me what to do right away, I did it, and my problem was fixed! Thank you, Jason.

Legal Aid. I am in a very difficult situation and all the website studies left me perplexed. I reached out to an Esquire on JustAnswer.com, he was very helpful and expedient with his replies. We briefly chatted about my specific situation and he had all the replies, and if I didn't understand he reiterated differently so I did. I can't thank JustAnswer's legal team for their expertise and guidance enough. You can't go wrong here... CHERYL

Property Title Ownership. I needed legal advice from a lawyer and he was quick to respond to my answers and understanding of my concerns. I hope I received the accurate answer that I own booklets that were shipped to me from a not for profit organization because it was at my discretion collection of monies for reprinting.

I’m impressed. My agent discussed m problem with my 2 yr old fridge. The fridge is just over two years old. He gave me prompt advice. Called back to follow up. He also gave me information as follow up with GE. Will use this app again. Time saving and prompt. I will refer.

KitchAid dishwasher - start/resume won't work. After a few days delay, the tech helped me completely. He directed me to order the part, and assured me I could fix it myself - that is a complete change from just calling and hiring a tech. I am able to call back when I am installing the control panel, if I need assistance. TBD

I received very valuable information from Chris regarding an issue I have with a tenant that has not paid his rent. I was uncertain of what my rights were and he gave me all the relevant information as to how to move forward with my problem. I will certainly use them for any future legal advice that I might need.

Apps & icons. The time difference did not help but when we synced it was just a matter of handing over control of my computer to the expert and he solved my problem. If I have problems again I know where to go.

Response to query was speedy. Technician was very courteous and gave excellent advice. The problem was fixed very quickly. Since I was calling from Australia, it would have been night time there, so I appreciated the service and availability. Well done.

Help me reach my YouTube subscribers. My case is still pending and I don't know what the outcome will be. Rennan ** is very capable but we have not solved the problem of my not being able to notify my 3000+ subscribers on YouTube of live events.