JustAnswer Reviews

My lawyer (Debra) was very helpful and was able to answer my question a lot quicker than I was expecting, lol. It was about Power of Attorney for property and personal care and whether or not they need to be Notarized. They do not, so long as there are 2 witnesses, however, please have yours Notarized when you have it made up. Believe me, you do not want to leave your chosen Attorney running into road blocks when they have to deal with people that don't believe it is legal. I would have no qualms in recommending Just Answer to anyone. Any amount of questions for $5.00, not a bad deal.

I have had a problem with getting my printer/copier set-up- I did not get help from manufacturer. As I tried to get to manufacturer I got a small window from "Just-Answer" asking me what the problem I needed solved was. I explained and in a few minutes I got someone who was well versed in the subject and he got my printer working the way I hoped, i.e. being able to make copies of documents and the likes and also copy documents that I have on my system. The technician was very polite and patient with me. Now all seems to work well!

The technical support was fantastic. I had a short wait before I was attended to and after a few preliminary steps, the tech took control of my computer and resolved my issues. In the future, I will not hesitate to use or recommend your services.

I was having an issue with connecting Outlook to Google, something that appears to be a common problem. It took a while, but the problem was solved and hopefully it will not come back. The technician was helpful. I find $46 a month rather steep for occasional help, but for a one time deal it was worth it to me as I had been struggling with this for some time..

I was so surprised how fast my questions were answered and the experts are the best. It was all so easy to do. I sometimes feel so uneasy asking others about things I know little about. Or I feel dumb if the answer is obvious. At no time did these experts make me feel this way.

The expert was patient and helpful. Took some time to resolve my issue but it was achieved and my Outlook now works perfectly. I would certainly recommend Just Answer for computer issues. I still have my trial and I do have another issue to resolve so I will be calling again.

Computer nightmare! Amazing the amount of hard work and research the reps did to solve my problem. I don't think there is anywhere in the world, that you can get this kind of help for such a low price! Great work, professionalism, and a "get it solved" attitude! I highly recommended this site to anyone that is not well versed in computers such as myself. Everything that I was needed to do... was well explained and really made my issue a fairly enjoyable experience. Make sure to tell all of your friends and acquaintances!

I have never used this site, but just wanted to give the responding Fish Vet the highest recommendation I can. Anna responded back to me in a timely manner, but mostly, she went above and beyond the call of duty. It was over the weekend, when I couldn't reach ANYBODY, and my favorite large Koi, Angel, was very sick. I didn't know what to do, so I went on-line and put in a request for help with JustAnswer.com. Anna took MANY hours out of her weekend (that's right...both Saturday AND Sunday) writing back and forth to me, answering my questions, and giving me recommendations and ideas. SHE WAS SOOOO HELPFUL! And being a biologist who took care of fish for 40 years, she was an expert I could rely on.

I was expecting mediocre app service like any other app. Staff it will student Doctors or financial people that didn’t make it big, or even moderately successful. I signed up anyways because I had A medical Question that I wanted Answered and didn’t want to wait the next week for my GI appt. Searched Google for Online doctors and this is one of many that popped up. Free Trial or for a dollar first week. It was something like that. I signed up, figured I would just cancel after I get my question Resolved.

It was good. Doing two things at once here. Thank you. Still waiting for response but I am confident that you guys will help me with my concern and probably any concern I have with my brain. Mental health. Thank you.

I wanted to know the answer to two questions regarding deductions on the 2019 taxes. I received my answer immediately and I appreciated receiving it quickly. Just Answer is convenient. I like having it available online and not having to wait forever for a response as well as feeling like the information is coming from a person who is knowledgeable and has expertise in the area from which I am seeking information.

Auto Airbag Troubleshooting. I was working on a difficult problem with an older car. This website provided triage and 2 competent techs to provide assistance. Telephone technical support far exceeded expectations and documents were provided when needed to assist me. If JustAnswer can provide this level of knowledge and experience in other areas of expertise, I will use it regularly, and recommend to all.

The Tutor was professional and help me result my problems very quickly. I like using this service, and I always have great experience with the tutor especially R.R. **. He is great knowledgeable when it comes to Matlab. Keep the good work guys.

I had a problem with my truck, so I asked and they gave me some really good suggestions! Then I made a mistake with a portion of my membership and even though they really didn’t have any obligation to, they refunded the portion of what I paid. It was honestly my mistake, but they made it right. They showed exemplary honesty in business and I appreciate that a lot. From what I have seen, I would recommend for sure.

Tamar, the HVAC tech did a great job of walking me through which of the 10 wires from the old unit would go into the 7 terminals on the new unit. The instructions that came with the new unit were lacking in a thorough explanation. Well done.

I have been working with Viet on recovering functionality to my apps on my laptop after a recent Windows 10 update messed up things. Viet has been great. I highly recommend him. Several apps would not work but they do now.

The day I signed up I asked for a refund. Your expert asked for an additional $60 for an answer. Do not charge my account. Your service was worthless. This is the second time I have asked for a refund. Your website specifically states that If I am not satisfied I am entitled to a refund.

Hi. It was nice to have someone who understood the issue and came up with a solution that hopefully will work but I am pretty confident that it will. The open way of communication was very appreciated. Next time again. Thank you Lou.

My 10 month old puppy ate gum. It was 11 pm on Sunday. I found online and got instant feedback. I did what he said and she was ok. I saved a lot of money. He was courteous and concerned for my puppy. I would use again.

I received an email which I thought could possibly be a scam. Cody was quickly and efficiently able to answer my query confirming what I suspected was a scam. I would certainly recommend Just Answer to my family and friends.

I wanted answer to my question and I received it propmpty and confidently. The expert followed up and made sure my question was answered and suggested that I confirm with professional engineer. I would and have referred to others for this service. My only complaint was the push for additional money.

Would definitely recommend. It’s nice to be able to use Just Answer to get my legal questions answered. I live very far out of town so it would be hard to go see a lawyer in person. I have already started recommending it to friends.

Your service was very helpful and gave me peace of mind. Being able to report to authorities and have it recorded helps. Without this service I wasn't sure what I was going to do. Your response was quick and gave me the advice to help me to protect myself from future scams.

John guided me by clarifying the best way to remove myself from a group under their ‘Terms of Agreement’. In my case it was best to walk away and not sign anything. Thank you for the prompt service, it saved me much angst.

Have had excellent customer service and advice for repairs for 2013 Hyundai and Nissan. Technicians walked me through the steps I should do before going to a dealer. After the recommendations they followed up with further info and other websites to look at to help further the diagnosis. Would definitely recommend this service and will definitely use them again.

First I was answered by a lawyer that wasn't familiar with the law for the nature of the question I was asking. It took some time for the next lawyer to get back to me but when they did, the answer I was given put my stress level fully at ease and they instructed me completely on what steps to take if I required further action and made themselves available had I needed further assistance. I am very impressed and very grateful!

Inflexible and does not honor satisfaction guarantee. JustAnswer's website states "if not satisfied, users can request a refund." Yes, you can request a refund, but don't expect to receive it. Avoid this site at all costs. It is not worth the frustration.

Thank you for being more courteous than the representative that I spoke with on the phone. The service was really helpful and helped my fur baby. I'm glad to know you have a pay as you go option. For future needs I will keep that in mind. Thank you for your kindness and helping my fur baby.

LOCKED door on WHIRLPOOL clothes washer. IT was 3 AM when I called after several hrs of trying ALL the sensors to release the DOOR. TALKED w/ AUSTIN & he JUSTAnswered my Q & had the door open in 2-3 minutes. NOW I know how to manage that door!! LIKE the service BUT, wondered about the $5. 'entry fee" then the SERVICE charge of $3.?? Shouldn't you be more upfront?

My male tabby cat has difficulty urinating. Dr. Mike ** was excellent. During our 10-minute phone chat, he was very forthcoming with a wealth of information, which will be of great help to me (knowing the right questions to ask) when I take my cat to our local vet tomorrow. My $28 was well spent; I got MORE than my money's worth!

Ray ** was very courteous and helped me to get the right answer to my question in little time. After some discussions he realize my concern and try to explain it in detail so I could understand. His answer was very clear and to the point and I am fully satisfy.

As the treasurer for my women's group I needed Excel to access the checkbook file. First I thought it just my file. Once I realized all of Office was not working I contacted Just Answer. But money I have ever spent. Jason ** responded and was able to fix the issue. Thanks so much. So today I can close our books.

I could not connect the ControlCenter4 link to the scanner from my computer (and still cannot). Pandu ** worked with me for more than 2 hours until I was about to fall asleep. I think it is on its way. I will connect with him again on Tuesday. He was so kind to delay the completion of the service call because we are in different time zones and I was really tired! He is definitely an asset to your company.

Vintage items. I never used this service in the past. A little slow at first. Very good, very accurate information on several items after initial contact. I was NOT familiar with the format, did not know how to completely navigate the this service.

I was very pleased with my experience using Just Answer. I found my lawyer to be quite knowledgeable, He asked questions to clarify my problem in order to give me the proper information. He then took the time to offer to follow up. I will definitely use this service again and recommend it to my friends. Thanks, Jeanie

As most people know, it is impossible to get in contact with the IRS and even more improbably that you can get an answer to a specific question. That is why I contacted Just Answer. I had two questions that I needed answered in order to prepare my 2019 return. Both were answered in minutes with specific information. Good job, Angela, at Just Answer.!

I just recently discovered just answers. I had some very important questions and I needed quick and accurate answers. I only spent $5 for a trial. I feel I got accurate answers real fast for my questions. I would recommend this website to anyone who needs true accurate answers to their questions. That was the best money I've spent in a long time on anything. Thanks for your services Just Answer!

My expert, Miss ** is just one of many experts you have available, and if all your experts are as knowledgeable, as hard working and she is too quickly research and give you the most accurate answer possible, then you have a winner here!! I'll recommend your site to anyone I know who needs advice, or questions and don't know where to find answers or to get help at.

When we had to manage the estate of our friend, we were so happy to be able to ask experts about many of the items. We had already spent hours trying to find the items online. What a great service this is! Not only were the appraisals helpful but they responded quickly to our questions! Thank you so much!

Ricky were well knowledgeable and answered all my questions and got my email back operating, thanks Ricky. I was lost and didn't know what to do. Ricky from Just Answer.com got it all taken care of. Will recommend this service to all my family and friends.

I'd come to the end of my patience with my 1994 F-250. I had tried everything but still couldn't get it to run right. The Ford mechanic was able to get me an answer quickly and my truck is running great now!

Acute stomach ache after gastro. My son was suffering, and I didnt know how to help him. The doc was very kind n thorough. He is fine now. The medicines prescribed were over the counter and easily available. The doctor answered all my questions and made me understand his condition very well. Thanks.

Thanks for helping us out with Benelli eating a bag of gummy bears. With what Dr. ** told us to give her she was feeling much better the next morning. Benelli ended throw up at least 12 times before we were able to treat her. Thanks Again.

I was quite confused when Just Answer started interacting with me. I had originally gone to Microsoft because I had a problem with Word. Why was I getting Just Answer. Was this a scam I needed to avoid? Microsoft did not prepare me by telling me that Just Answer was their service to respond to my problem. Next, I was asked to provide credit card information and to pay $1 that was to be refunded. Again, RED FLAGS!!! Was this a scam. Finally I put 12-and 19-together and understood this was Microsoft's response and not a scam. With that understanding I communicated with the Just Answer person and they straightened out my problem with Word. Why would Microsoft ever imagine that everyone would know intuitively that Just Answer was a safe response when the original site visited was Microsoft?

My expert stayed up with me for hours, answering all my questions, making sure I understood each answer and that I had an idea of what my next steps should be. I may just keep this service. And I do recommend it to others.

I love the fact that you're able to upload a picture. It’s so much easier than having to explain how something looks. Just send a quick picture and you get that piece of mind that you're not misinforming or leaving anything out!

Angora Goat with a skin problem. Dr Mike could not have helped me more. He asked a lot of questions, talked me through treatments, medications and sent me links to helpful articles. I will certainly use him again with questions. I chose to pay the extra money to have a phone call with him and I’m glad I did. I also messaged him with two follow up questions.

I needed an immediate answer to a vexing question about state law. At the time I found the website, my keyboard was not working and I could only write using a very slow and clunky on-screen keyboard. The legal advisor who addressed my question was very patient and was able to find the obscure section of state code that fully answered my question. I am very satisfied with the help and service I received from Just Answer. Incidentally, my keyboard is now functioning again so I could write this review easily.

I contacted JustAnswer regarding issues mentioned above. They were fast, friendly, patient and very helpful. Turns out we had to clear the cookies & browsing history. This had never happened to me before. I learned something new & how to handle next time. I'm not an expert at some of this! Glad I contacted you! Completely satisfied w/ resolution! Thank you!

I’ve had several problems with emails not coming in on computer and iPhone. Your experts are kind, patient and very knowledgeable.. They have spent hours resolving my computer and iPhone issues. I am so glad to have found this site and I recommend JustAnswer very highly.

I just got the survey question "How likely are you to recommend JustAnswer to a friend?" Aside from clicking "10", my answer is "I already have." For anyone trying to use Windows 10 for serious software work, keeping an account on JustAnswer is a good investment.

We had rented a house in Cape Coral, and finally changed our mind, choosing not to go. We thought we had 48 hours like most of the rental sites to cancel, but their policy is absolutely no refund. So I checked with Just Answer to find out if I was in my right to ask for my money back. I have received the answer from Loren from just answer, I was hoping from a different answer but it is what the contract stipulates. It saves me big amounts that a local attorney would have charged me. Thank you for your help.

I needed to know how to handle long term capital gains. The information I received was very helpful. Thank you very much. I would strongly recommend your service to my friend if they asked me for help with a problem I couldn't do.

I just started doing Just Answer which connects me to professional antiques appraisers. I’ve had two items described and valued promptly. It's super easy to use and a wonderful tool. I buy and sell a lot and this app really helps. And it's nice to get history on things I decide to hang onto.

The legal expert I spoke with was very helpful as he looked into the company in question and found it was likely fraudulent. This helped me to formulate a plan of action. I realize that this kind of fraud is common in the writing community and that scamming companies like these prey upon the vulnerability of writers via the defects of writers' virtues. These con artist companies are a lot like scammers who prey upon the elderly.

I had a problem with the compressor relay on my fridge. Within 15 minutes, I had received good quality input from a repair technician that proved useful. I had a second question regarding availability of a certain part within my area that he couldn't answer as his physical location was quite a distance from me – to be expected. The entire process was exactly what I was looking for.

My experience has been wonderful with Just Answer. That's why I have a monthly membership to help answer all my questions. I always send the things I can't identify to the experts and they haven't failed me yet! Thanks so much.

I was assisted immediately and I am very satisfied with with the answer from the expert. It was very concise, I really recommend 'Just Answer' rather than spending hundred of dollars. Just Answer is really easy to navigate as well.

I am new to being a landlord and have come across a ton of legal situations I was not privy to before acquiring these properties. I have had many questions and phone calls with the Just Ask lawyers. They were all extremely helpful, courteous, prompt, and most of the time fun to communicate with. I am so grateful for Just Ask and would be lost plus up to my ears in legal fees without them. Thank you all a true blessing. Hal

Civil Judgments. It was prompt and fair. The lawyer gave me the information I needed to make a decision on how I will proceed. Definitely worth it, would recommend to a friend. Was easy to use and fairly quick to get the answer.

Legal issues in regards of loved ones estate. I was extremely impressed by the professionalism, the kindness, respect and the very prompt attention I received. The attorney I got, treated me like I hired him myself. Genuinely concerned for my issues at hand. I would absolutely recommend him to anyone. I wish I could hire him, because there's no doubt that's exactly what I would do. Thanks again, Jeremy **.

Shawn was great in all he did to help me. I think he went over and above board. He went all out to answer my questions regarding my IP Address and to help me with MX Toolbox to see if I had been blacklisted.

I had questions about problems with the instrument panel on my truck; response was virtually immediate. I provided a couple of details, and the automotive expert diagnosed the problem and proposed solutions that made sense. I was also provided estimated costs for the typical repair. Very, very pleased.

I worked with two different agents concerning tax filing questions and both were very helpful. They responded quickly so I didn't have to "wait on hold" to get help or answers electronically. I was able to move forward having the correct information. I will definitely use this site in the future. Thank you for all your help!

I had this issue three times - contacted Just Answers - had them do a remote fix on my computer - the first two times issue came back - the second time I was emailed instructions as to self fix the problem. Issue here was the instructions did not match the screens I was told to visit to fix. The third time - yesterday - I spent a lot of time trying to use my cell phone and computer to work with the tech - it would have been soooo much easier to be able to talk to him as going back and forth between the two machines was difficult. Got the issue fixed along with new instructions to fix future issues on my own.. I confirmed the fix routine and it works.. Over all a good experience as tech knew what he was doing.

Most of us DIY’ers think we can find anything on the internet and do it ourselves. But we spend countless hours researching and some time more confused by many opinions posted. I was there and decided to use JustAnswer and in matter of few minutes I was chatting with Kyle, a certified tech by the car manufacturer, resolving the problem. He was able to tell me what I had to do to resolve my problem. I spent more time fixing and less time searching internet and resolved my issue quickly! Thanks Kyle for all the help. Saved me days of trial and error and money just replacing parts not needing to be. And thanks JustAnswer.

Thanks for all the HELP.

Found technician very helpful, patient and polite. Tried several different things and it is now working fine. Liked the idea that you could see on the computer screen methods he was trying to reach a successful conclusion. Would definitely recommend program to friends.

My Yorkie appeared to have ear mites, bought Hartz ear mite meds. On day 3, 3 hrs after drops in ear he started to whine, cry, rub his ears intensely, shake his head and heavy panting. I rinsed ears as directed on box but no better. I scrambled online for vet (no car), I found Just Answer. They took info, I entered 5.00 and waited for text from Dr. I rinsed ears again frantic I poisoned my dog. I received text back and Dr. Asked a few more questions and determined the meds were too potent. He sent a link for other drops to help him also soothe him on Amazon. Perfect, I have Amazon Prime.

After a power outage I had to restore the settings on my microwave oven and I accidentally put it in Demo Mode. Sheesh. Lucky for me I found Just Answers online and Mark was terrific. He did the necessary research and found the model-specific code to exit Demo Mode for my Panasonic microwave. It was an enormous relief and made my entire weekend as I use it endlessly.

I needed professional help is how to take care and hopefully hatch duck eggs that the mother was killed in the wild. Dr. Jeanne ** was a true blessing. She was prompt and answered my questions and concerns. She explained in detail the directions and supplies that I would need. I could not have continued this process without her help. I am now hopefully that we will have hatchlings...thanks to Jeanne. This service was fantastic!!

This Site gave me the info I required. Had originally gone to my state sites and could not find what I needed. The replies I received were speedy, concise and very professional. I had many questions and they were all answered. Thank you.

Great responses and quick replies. Very helpful and ensured my questions were answered. Highly recommned for those needing some quick advice from a reliable sourse for a good price. I didnt have time to see a lawyer and was concerned about the cost of going to one also.

I sign in for $5 SMS legal advice on the 28th of Nov and did not sign up for ongoing services. I realised that my account had monthly deductions of $66 from December till now with a total amount of $198. I asked for a refund via phone. It was hung up. Went for a chat to ask for help with a lady named Pearl and she left the chat room. I am devastated with this experience.

I asked for an answer to one question and when I checked my credit card online I found they had charged me for a full membership with zero notice. They went on to try and charge my credit card for charity donations that I never authorized. The charges were in $0.10 increments and never authorized by me. I reported this company to my bank credit card department and got ALL my money back, including the rip off membership that I A. never was notified of and B. the rip off "charity donations they tried to take, with zero authorization.

I was sucked into this site, I had a question and I did not realize that I was signing up for a membership, if I did not cancel within 7 days. When I saw the charge to my credit card dated 2/18/2020 for $50.00, I immediately started a online chat. I told them I did not want a membership, and was told, I was locked in. No refund, and was just cut off by the service representative.

I made the mistake of clicking somewhere on their site so that my 'trial' membership kicked in and then there were recurring charges every month for $66 I could not get rid of. I looked at their site multiple times and could not find a way to cancel. I eventually found a phone number on the Better Business website and managed to cancel but not until I had spent a few hundred dollars for their subscription.

I needed a quick answer regarding a legal issue and found JustAnswer online. I started their trial period for $5 for one week; then to be billed $60 each month. I wrote my question and submitted it to them. I then was directed to a screen with "find attorney", "reading your question", and "contact the attorney". I waited about five minutes and it stayed on the "find attorney" button. I then clicked on an estimated wait button, and was notified my wait was about 8 minutes. An hour later, it was still "find attorney", so I clicked on the estimated wait button again, and the answer was 8 minutes again. There was a help button on the page and I noted my issue, but received an answer that all reps were busy and to call them instead.

Website does not give what the monthly cost. They do not email you what the monthly cost will be. I had thought it was $27/month. When I got a charge for $53 I was rather surprised. After spending a lot of time with their support they refunded $26. The service is good. $27 which I thought was the price is reasonable. $53 is high. In any case they need to have the price upfront and center on their website. Their reps couldn't even find a page where it is listed. This is a deceptive practice. Had they published the price I would have given them five stars. But since they engage in a deceptive practice I reduced it to three stars.

I posted a question about a legacy iMac computer. $5 to ask a question. Then $20 for a "private connection". I got no results from six different "experts" and abandoned this option for a fix on my computer. This morning I look at my bank account and they have charged me $46.00 for my membership. $5 + $20 + $46 = 0.

I reached out to this company in November and was assured there wouldn't be further deductions from my account as I cancelled right after receiving the appraisal. So I was surprised in December when they took $28 from my account. I called and was assured it wouldn't happen again. It's February now and they are STILL taking $28/mo from my account! I called in yet again today. I am severely hearing impaired and begged the heavily accented lady to transfer me to someone I could understand. She kept refusing saying she could help me. Did she? I have no idea because of my hearing. Best I could tell I got an apology and my "membership" is cancelled.

Thank You isn't good enough for my Appreciation for the Attorney's assistance and response(s). I really felt that he cared about helping me solve my problem. His follow-up was timely and really helped me through my thinking process. Would definitely recommend this available assistance to other people.

I was told that I would be on a trial, but that I would be told before my card was charged. I asked the guy a question about my home entertainment system and he told me to unplug it and then plug it back in. When that didn't work he wanted $26 to call him. I declined and was surprised to find out they had already charged my card $1. I asked for my money back, and to be deleted, and there was no real response at all.

Help to resolve no start condition on 2007 Chrysler minivan. Kevin ** provided excellent help to resolve the issue over the phone while I described functions at the vehicle. Could not have resolved the issue without his excellent help. Thanks for your help and patience with me. He walked me through the complete process to remove and replace the defective ignition switch.

Very satisfied. I sent my question in and within 15 minutes I had an answer that was very helpful and guided me in the right direction. I now know what I need to do to send to the insurance company to help solve my problem. Thanks again

I had an excellent conversation with a very knowledgeable attorney. He took the time to be a good listener, asked pertinent questions that flowed with the conversation, which in the end provided me a better path forward with how to address my concern and situation. I would not hesitate to call this service or provide a referral to these folks in the future.

Your system is overly complicated for me to use. I was on live chat answering questions when the technician I was chatting with told me to wait and he would return "momentarily". He never did then I was flooded with emails that seemed to be from three different sources. I still need to set up my laptop set up to print. If you can fix my issue call me at ** or reply to this survey request. Tom **.

I was very pleased with the outcome re my inquiry. Much relieved but not completed until fees are paid to the aged care facility. The next step is to secure the funds and make plans there-after. Understanding the legal issues is paramount to me, both for now and into the future. Many thanks, Diane.

I was very happy with my first experience with this service. Dr ** was quick to respond and made me feel at ease. She understood my limited contact with this wild Mustang & even checked back on her later that day. Shipping fever should clear up in about a week.

I am happy with the response. Ford technical expert provided useful technical information that may solve my problem of erratic A/C performance. Will test sensors to find if any faults exist and replace if necessary. I will follow the recommendation as soon as I can.

Easy to use, quick response. Really put my mind at ease. Everything Dr. ** said was accurate. He told me what I could expect and it was right on the money. It was also very affordable. I won’t hesitate to use this service again if I need to. Thanks again Dr. **.

Thank you. Im much relaxed now. This was an awesome experience. You were here when I needed to talk to someone. Strong communication. I think this says it all. I will let people know this is the place to go to for medical help. They are always there.

I have been asking a lot of questions about how to amend my tax return, so far I am getting great results and help. I have been dealing with 2 people and both of them are great. Any question I have asked them they get back to me with a fast response.

My math tutor was amazing. Her explanation was followed with simple steps in detail. I asked almost 10 questions and the answers were well written out so I could understand each step. When I needed more clarification, she explained it without hesitation. I found a tutor within minutes of asking my questions.

Quick professional service at your finger tips with an SAE certified tech on all makes and models of vehicles if you need extra support and advice to get the job done. I’ve been using Just Answer for a few years now and I find it very useful in different service and aspects of daily life.

The response time and accuracy of information is great! I’ve used Just Answers twice now for two totally different subjects and am very impressed with them. I will definitely use them again as well as tell others about the service.

I had a question about how large an H beam would need to be to support load, the engineer gave me a couple of recommendations, after some thought I changed design and contacted him again and he then gave me another recommendation that fit my budget, very helpful!

I thought I paid £5 for advice but they enrolled me without my asking in a monthly subscription at £25.00 and deducted this twice from my card before I realised. I had not used the service but they refuse to refund the money they took from my card, claiming they had informed me in an email. Whether or not they did is beside the point that I did not look out for this because I never requested the service.

Leah us the most amazing therapist. Her insight, and knowledge of human behavior and how it relates to relationship is spot on and unparalleled. She has helped me tremendously with my current issues. She has guided me in the right direction every time.

Peter was very knowledgeable and helped me a great deal with my issue. I still have to run a vacuum check on engine and I'm going to run a test on my fuel system by checking the fuel pressure just to ensure fuel pump is doing its job. It was well worth the time to contact Peter.

Your expert Louie is a genius! He helped me fix a problem that I may have spent money and time on that I just do not have, he made it simple and it cost me nothing. Thanks partner. You saved my pride and joy.

My first and LAST concussion. Looked up stuff like crazy started to panic. Symptoms some similar, some way different. Told the Dr the story and whatever he said made me feel a whole lot better and offered encouragement that it would get progressively better.

Contacted them 2 weeks ago for advice. Call went well. Paid $27.00 for the service. Now they are charging me an annual fee of $34.00 and will not give me a refund for a service I did not request. This is a terrible and dishonest means of doing business and generating revenue. State Attorney Generals should have this company on their radar.

I was looking for assistance on my Honeywell Speaks Z wave not showing a program button so I could sync it with my TC Connect alarm app. The online start was very good, but I never got a contact by the Technician that was committed to happen within 30 minutes. I have run out of time waiting well past the 30 minutes with no reply. Very inconvenient because I live 2 hours away from the place where the issues is. Serious flaw in their system with no follow up. After they got my $5. They lost interest I guess.

Updated on 02/16/2020: This is a follow-up to prior complaint of the past week. Since I contacted you, JustAnswer.com has reversed 1 of 2 monthly fees. The first fee should also be reversed. I did not knowingly sign a contract. The mission of the company is to give professional verbal advice. I never contacted Just Answer by phone. I have never spoken to anyone identifying themselves as an employee of JustAnswer. I consider this billing practice fraudulent and the reversal of one of two fees fraudulent. Even the dollar fee is fraudulent as I was not aware that I would be charged. Can you imagine being charged for every query to be charged! Come on, folks!!

I don't know why I was charged $29. When I tried to use the "free trial" the vet I was connected with didn't even help me! He told me "it would be easier to speak over the phone" and that "it wouldn't cost me extra since I wasn't the one to request a phone call" so I told him that he could call me. Then he tells me "ok well go ahead and request a call". HOW IS THAT HELPFUL?!? He literally just got done saying since I didn't request it it would cost me and then tells me to go ahead and request it. This whole setup is a scam and costing people money when they are in a panic and looking for help!

I paid for a trial membership to ask if an antique appraiser could decipher the pe celebs signature on an old etching. I did not click the “just call” button, which, to my understanding, would have been $34. I chatted with an expert who had my answer within 15 minutes. The secret is not to choose to talk on a call and to cancel your membership immediately after your question has been answered.

Useless, waste of time and money! Totally false advertising and false promise! I cant believe all those positive feedback, I bet they are all paid reviews! I started my trial membership 5 days ago. I submitted my questions regarding a relatively simple property rental/purchase issue. I still didn't get any answer. I submitted same inquiry 3 times and none of them answered, first one picked by a lawyer and he said it's not his specialty and he will refer me someone else but nothing happened and no answer to my following messages.

I signed up for the $1 7 days trial to ask 1 question. After I asked my question and got my answer, I immediately followed the steps to cancel my membership provided on the bottom of the page. Carefully, I followed every step to ensure that I would not be charged. I Completely finished the cancelation process but was never sent anything. 5 days later. They charged my card $50. When I asked for my money back, they asked for a confirmation email that was never sent. This is a SCAM!!! Never sign up unless you want to waste $50 monthly.

They say it’s $5 but when you write in your question they tell you you have to talk on the phone and that will cost $50. No other options. So $5 down the drain. Rip off for sure. I asked if I had to pay that but they just dropped me as soon as I didn’t pay the $50.

When I was submitting my question, $65 membership was hidden somewhere that I didn't see. Probably, it designed somehow that you can't see easily. They charged me $5 trial and then $65 after a week. I immediately contacted them to ask about canceling my membership and refund me. They weren't responsive at all. They knew that I'm canceling anyway. Why they should care? Extremely unsatisfied with the customer service.

Very frustrating to work with. I canceled my subscription within the trial. I was charged this month again for something I already canceled. I tried to work with customer service to resolve the issue and they were not helpful at all. All I wanted was a simple refund for something I didn’t approve and claim that I don’t have time for. So sad that companies like this take it advantage of people.

This company is such a rip off. I asked my question, got a lame short answer. Then when I tried to cancel twice they ignored my Cancel Request, then charged me and would not issue my REFUND! I am so upset and will tell the world about how they are terrible. Instead of helping people, they are robbing them. They should be ashamed.

Was told I need to pay $1 to get a question answered. It was a simple question and the technician responding was below par in his technical ability to answer based on his answer. I was then charge $50 which no one told me it would cost this much. This is scam in the worst way!!!

The expert I chatted with online was very knowledgeable about the question of the model number of my rifle. I was very pleased. I would recommend based on my experience. I will use Just Answer in the future when I need a question answered.

Had a problem with the shift lever locking in park and wanted a little info before taking the car in. Mike texted me several times with ideas and additional questions. He pinpointed several things to mention to the mechanic. I'm pleased to go into this with some good info. Thanks, Mike!

I had an issue in the cold with a propane powered forklift out of warranty. I wanted a second opinion and was happy with the answer as it confirmed my suspicions. Saved a call out charge. Great service if it's always this good.

The first doctor gave an answer that showed he had not listened to my question. The second doctor was helpful. I received a communication that Just Answer was charging me $50 for a telephone consultation. I did not have a phone conversation. I’ve contacted repeatedly about this but received no reply.

I had a question which I wasn’t sure what to do about it. And keep it cheap, as lawyers are expensive to have on the end of a phone. The lawyer contacted me within minutes and gave me a straight simple answer. Just what I needed! Thanks!!

Dr. ** was totally awesome! He really helped with the question I had about dizziness!! He was also very patient and very easy to communicate with. I would definitely recommend him to family and friends. This service is awesome too! I have asked two questions in 4 days. You can’t beat the trail for $5! Thanks again!!

Unusual problem with a GE lighting circuit. Several contacts with Austin. He led me thru different tests to find the fix. I am now waiting a part that was ordered. I think this will be the solution. He responded promptly to each question. I gave him a 5 star rating and he is on my favorite tech list for his effort and concern.

I took a 7 day trial subscription to get info and values on some antiques. So far, so good. I got a little mixed up with entering some items but my expert, Rarewares, patiently and kindly got me back on track. Responses have been timely and informative. 10 stars to Rarewares and Just Answer.

I submitted an item for repair at a local merchant and received a written receipt for the cost. Six weeks later, they called and informed me that the price had increased. They also told me that the repair had so far not even started. I expressed concern at the price increase, but they told me that I would have to pay the increase. After consulting with a lawyer, I learned that I did not have to pay the increase. I called the merchant, and after mentioning that I had consulted a lawyer, the merchant quickly changed their mind and now I only have to pay the original amount.

2015 GMC Denali. Passenger side, rear parking light problem. Discussed what I had already checked. Was advised to check a couple other things. We finally came to a point where narrowed down the problem, and though beyond my technical comfort level, at least I can take to the shop, and save me some money and them the time of finding the source of the problem. Was very helpful, informative and had great follow up questions and answers.

My e-Mail was not working, no incoming or outgoing.. The tech took over my computer and within 5 minutes the problem was solved. Very professional. What more can I say since I was very pleased with Just Answer. Way to go! "YEA!"

I’ve had a lot of years working in The legal field and I know a bit about attorneys and various aspects of law. When I found this source, I was a little skeptical, but after the first question and the clear, reasoned advice along with citation and links to statutes, I became a believer. Since then, I’ve had several questions in real estate and other law and found all attorneys to be expert and quick to respond and their advice confirms and adds to what I thought was the right approach. Providing the actual statute or law is awesome. Who could find all that as a lay person? And in less than -5 minutes. I highly recommend this service. I believe it can save people a lot of money and time and headaches.

I was told when I retired I didn't have to pay taxes if I kept working. Brett and Lane explained everything I needed to know. I just have one more question that I didn't think of when talking to Lane. I turn 70 years old in 18 days, do I still pay taxes then too? Thank you both helping me.

I have been a subscriber to Just Answer for 5-6 years. It is very satisfying to know I have a variety of experts in many fields (attorneys, real estate, accountants, doctors, veterinarians, etc.) that I can quickly contact and discuss a particular problem. I always receive prompt and competent answers and may have to ask more questions during the discussions. The experts will always continue to provide the best answers until you are satisfied. Sometimes it works out in one day, or may happen over several days. They are my ace up the sleeve. Love it!

I've asked a couple questions - and both were answered quickly and thoroughly. My first question was about IT technical help and the second was a legal issue I've been concerned about for a few years. The IT expert's answer resolved my issue immediate - and as for the legal issue, I now feel confident in what I need to do at this point. I have been very happy with this service, and the quality experts answering the questions.

The attorney I spoke with gave me great advice on my next steps dealing with an injury. His personal experience with the issue really helped. Although, they can’t give actual legal advice contractually, they are able to lead you in the best possible direction and tell you your various options to make an educated decision toward future progression of your situation.

We got a quick response on the value of our antique furniture. It confirmed that we were in the ballpark as a list price on Ebay, so it supported listing the price a little lower and it saved us listing fees. Good investment!

Firearms. Was wanting to give my granddaughter something special for her 13th birthday. So I decided I wanted to give her my 1947 Winchester 3232 My husband had bought for me. Signed up for the service and within 10 min Jon one of the appraisers got back with me. Very knowledgeable and pleasant to work with, Will be working with you more in the future.

I have a problem with my printer. At first the tech I was talking to gave me some instructions and signed out. The second tech I dealt with gave me other instructions that weren’t anywhere even close to my problem. The THIRD tech I spoke with went over my problem, instructions, and results. He instructed me to try yet another procedure. He asked me when we purchased the printer (12 to 18 months ago). At that time he informed me that I would have to contact the manufacturer of my printer to fix my problem. That is who I THOUGHT I was talking with. I didn’t think my printer was too old for a tech to know something about it.

Working with Carter to answer some outstanding tax questions has been convenient and very helpful. The information he provided us helped plan our taxes for our small business. He has responded quickly whenever we have reached out. He is professional and always makes sure we have covered what we are looking for and encourages us to ask any other questions we may have.

I was just asking if my dog was pregnant or having a false pregnancy. Was showing most signs except the belly swaying and no puppies yet. Not too sure but was helpful. Thanks for the advise and maybe next time it'll be a successful litter.

I requested information on vintage silver pieces and received a very fast response with exactly the information I needed. Very pleased with Antique expert and have told friends about JustAnswer site. A pleasure to deal with a knowledgeable expert regarding vintage Rogers Smith New Haven silver pieces.

May case is somewhat complicated but my interview with John ** was most constructive as he was quick to understand my case. Very happy with his recommendations. He is very particular in what he had to say with gave me a lot more confident that I have a very worthwhile case.

He helped me understand the difficult questions allowing me to help my daughter study for a test and quickly helped me solve a problem right as she was walking into the classroom and did not complain about the time urgency. A+ tutor today 1/28/2020.

Thank you for the prompt answer and for offering further assistance. You make it easy to ask questions and send pictures or other information. I like it that you follow-up and that I can get more information if required and if you have it. I will use your service again.

Transmission ZF8 jeep shifting behaviour. I have never used these guys before but have been pleasantly surprised by the helpful attitude. With Chris help we have been able to isolate where my issue originates. We have not yet been able to effect a change in behaviour but with the current direction I believe we are getting somewhere. Much appreciated.

I’m working on an Estate sale and used the Antique Advisers for prices some collectibles and wow it was great. Quick response. I was working with Rarewares and she was quick with the answers I needed. However I was new to it and I guess I violated something by asking to many questions and I was deactivated. I didn’t read the details before starting out.

I needed critical information from a lawyer when I contacted J A for the first time last night after 11 p.m. In less than 15 minutes after stating my issue, I was in contact with a knowledgeable, courteous, lawyer, who provided all I needed! I'd definitely use this wonderful service again.

Just Answer got my e-mail up and running again, and I really appreciate their prompt and successful help. I could not have asked for better! When my son is overseas, e-mail is frequently my only way of contact. With the current virus scare going on out there, I was especially concerned, because it appears to be worldwide.

I asked that a decade old Doonesbury cartoon episode be located. It was related to some inter-service rivalry between IRAQ veteran Toggle (Leo) and his college professor, a Marine veteran. Took 2 days but N Calif Military Lawyer did it!

Talk with Doctor had helped to determine emergency room visit. Settled my concern/panic whether or not to make a trip to Purdue University urgent care. P.S. all is well with treatment from my normal Vet. We go back for follow-up visit next week.

Our TV set went to a black screen while watching a program on PBS. It had sound but no picture. Since it was late I didn't do anything to check. The next evening I checked the trouble shooting guide online and came across a link to this website. I tried it out on chat and very soon the technician was able to say what the problem probably was and sent links to parts supply and a tech repair place in my area. Although the set was beyond an economical repair costwise I still found the advice he gave me to be valuable and was quickly given. Highly recommended.

The first person I had to help me took it as far as she could take it and then she notified me that she was giving my question to a expert and in a few hours Mike got back to me with a printed document that had all my answer on it. Very please with this company and their employees. The extra help from Mike did not cost me anything. I would recommend them to anyone. Thank You.

This online resource is the best! I have utilized Just Answer’s assistance twice. Extremely caring Veterinary advice during the time of a hurricane evacuation. Unfortunately, my tiny 2 pound Yorkie, Lulu had a liver shunt. The advice and guidance she gave me provided assistance using my own household items to keep her alive for 3 days until I could get her to her veterinarian.

It was a weekend, and I was chatting with a vet in minutes. Thank you so very much. It was great. He addressed my concerns and put us at ease. It would have been a long weekend were it not for this remarkable service. I highly recommend it to everyone that loves their pet. Thanks again.

This service provides peace of mind. Qualified and verified doctors answer questions to assist your understanding of your medical questions. Follow up questions are always answered as well. I have had a number of medical questions from lab results to a medical condition that have been explained with recovery advice. I couldnt be more pleased.