JustAnswer Reviews

Asked 2 questions, answer to Q1 was very general, showed clearly the person answering was totally unaware of the market practice. Q2 received long answer but the most important issue I raised specifically was not addressed. No deposit processed. Duplicate payment now corrected.

I asked a simple medical question and was advised by a "doctor" to......drum roll......go to a doctor. Literally...that was the advise. No ** ! I would have been to a doctor but I was waiting for my health insurance to kick in. Paid $35 for probably some random, off the street person to give advise. Don't know the answer? Just tell them to go to a doctor. That's what I get for trying to get a medical question answered online. Jokes on me.

They provided me with advice, which I initially paid for. I didn't follow up on that legal matter, so I have no idea as to the veracity of their advice. I did pay $30 for that service back in March, and then in November and December, they charged me $30 for a membership service. I never signed up for anything of the sort. I called my bank and had them block further charges from JustAnswer and then submitted the two charges for a fraud investigation. I highly recommend, if you do use this shady website, call your bank immediately after and have them blocked for any further charges!

After reading through a great "answer" online I started typing my question. Then decided to look at reviews, which brought me to this site. But when I went back to justanswer.com and tried contacting them through email, it was only through their site - no copy and paste the email, just a couple boxes; your name, your email, and your message. THEY ALREADY HAD MY NAME AND MY EMAIL filled in the correct boxes when I got to the page. HOW DID THEY KNOW THAT INFO???? I never gave it to them or selected to have it filled in for me. Nothing. It was already there as if it was part of their script on the page.

The website I clicked on was deceptively under Kindle's name. I entered the info re my problem with my Kindle. They came back stating it would be a charge of $24.00 with an immediate 5.00 deposit. I gave my credit card info and the next screen was $42.00. I left the site and today my credit card was billed $24.00. Why is this scam allowed to go on?

Was browsing for information and I got a prompt from Justanswer. First window ask for $5 deposit and credit card details. Next window said the cost of the answer is $30. Press continue and the next window inform you that you are subscribing to answer now and you will be charge $30 per month and you can now make the question. At this stage I escaped the page, I did not make the question but I was charge the $35 and received an email stating that they answered my question (below copy of their email):

This is to bring into your notice that I have been charged multiple times for a single question. Still it says "Your payment is not made. Kindly make payment to view answer." I am a student and cannot afford this amount to be deducted from my account. Please help me. How do I to stop them from further charging me again. I don't want any answer from them now.

I was surfing on the internet for Epson printer help and this website came up and asked a question. It is deceptive because it seems as I was actually talking to a tech. They asked for a $5 deposit and by the time I entered my debit card, they suddenly said now I owe $21 ($26 total) to answer the question so I just stopped. In my junk mail was the "answer" to my question (it said to take my printer back to where I got it, duh). Then I changed my debit card for the Home Depot fiasco and suddenly I have a $36 membership fee for JustAnswer.com on my new card. I called and asked for all my money back and they refunded it to the old card and said that was the only card they had. How did they take the money out on my new card? Beware!

I contacted them and they asked for a $5 deposit. No expert got back to me, so there was no $40 answer. They charged me anyway! I'm furious. Not only did I not get an answer to my problem, I got billed for $40! What a scam!!!

Ask how to fix tractor transmission, they called back with answer that did not work. Paid deposit, ask if I would like to join their program, said no. Today 11-22-14 got my credit card statement with a $38.00 charge for membership renewable, my question: how can I cancel this membership?

I am suing my ex-wife in small claims court. I am representing myself while my ex hired an attorney. I first went to a lawyers.com site and ask 3 basic questions. Lawyers.com requested that I revise my question because no lawyer responded. After 2 weeks of revising my questions and no response, I was about to give up until..... I tried Justanswer.com. Thank God. The same three questions from above were answered in a two hour time period. In addition, I used the capability of follow up questions with the respective lawyer at no additional charge. My total cost was $36 and I have 2 additional questions at no cost during my 7 day trial period. What is the difference between lawyers.com and Justanswer? Lawyers.com is free.. remember the old cliche, "you get what you pay for". Now I am prepared to go against my ex-wife's attorney in small claims court thanks to justanswer.com... The lawyers really care and want to help you.

Scam - deposit for answer - no reply then 4 days later, oops can't help you - was a simple question - no reply to emails to refund deposit. Let's think about it - say can do deposit $5, approx get 50-100 a day if global more is approx 500 a day 15,000 a month - good scam - for automated email saying can't help and refund. What refund, these ** deserve all they get. Read this, find my address - ready and waiting. I've really had this kind of ** from ** that are wasting my air and don't belong here. Maybe I'll find you - one thing is you will get all you deserve.

A guy named Hank took my info on how to fix my genset on my motor home. Said he would be back with way to fix it. Never heard from them anymore, could not contact them anymore. They charged me 5 dollars and said they going to get the other w4 after the answer.

I am appalled at your continuous disrespect for your customers and keep using my Credit Card and taking money out when you are not allowed to do so. That is Daylight Robbery. I spent $87 to get an urgent information I needed at the time and did not wish to be a member. How dare you keep taking $100NZ out of my account every month after that when you are not supplying me with anything. Very very angry. I have given it to the appropriate authorities.

My question was simple. I had lent a friend money and accepted a post dated check that bounced. How do I go about collecting my money. I was told to do several things before I could submit it to the state attorney's office. Once I completed those things the state attorney's office informed me that because I accepted a post dated check there is nothing they could do. The answer was not only useless, it ended up wasting my time as well.

Told JustAnswer.com that I have a 2000 Dodge Dakota and my Brake lights, Hazard Lights and Turn Signals are not working. They responded to check fuses #6,11 and 13. Those fuses according to the Diagram on my car are #6 for the Wipers, #11 is for the Console/Purge and #13 is for the Power Locks. I called Dodge and they said that makes no sense!

I wrote asking how to upgrade my computer from Windows Vista to Windows 7. The answer was that it could not be done until the computer manufacturer issues a new service pack and that I should just wait until that happens (it has been 5 years since I bought the computer and the manufacturer still has not issued the service pack). For this advice I paid $47.00.

When inquiring about troubleshooting advice on my Olevia TV on Google, a company "just ask.com" appears in the search that specifically indicated an expert Olevia expert technician is available to answer any question in regards to my TV problem. I thought "Wow, they even have an Olevia TV expert available - what a coincidence, especially since Olevia been out of business for a few years". So I proceeded to fill out their application. I quickly found out that there would be a $28 charge of which $5 would be charged to my Visa immediately and the balance would be charged after I received an acceptable answer that would be provided in a presumably fast response time. I would be contacted by either phone or email. So what the hell, it seemed fair enough.

Asked a question which they were not able to provide an answer. Okay for the $5 charge, and now have received a bill for $42.

After reading the numerous complaints listed, allow me to elaborate on the danger they represent. I asked a medical question of a Urologist to confirm what was told to me by a local physician. My response came from a representative who purported himself to be a board certified OPHTHALMOLOGIST in Chicago. His reply was so riddled with misinformation and grammatical mistakes that he reminded me of a computer help desk representative in India. There was no doubt that this person was not associated with the medical profession to the point of being comical. JustAnswers is giving a format to unqualified individuals to reply to questions they have no training or intellect to answer. I made phone calls to JustAnswers to point out the dangers of allowing non qualified people to be giving answers that could result in real harm to unsuspecting individuals, I was given a phone number to a "more senior" representative who does not answer.

They could not resolve the Garmin GPS (mini SD card) issue and charged me the full amount. Only talked to them for about 15 minutes and charged full rate for one hour. Once you rate the service, your money is gone - if bad, they keep the funds!!!!!

RIP-OFF -NEVER-NEVER-NEVER USE THIS SERVICE. The introduction is misleading making you ask the questions you need an answer for them not giving you the answer until you give your credit card. They implied that no charges would be made while I was under the 7 day trial period. I got charged $35.00, $5.00 and $10.00.

Had a problem with a brand new printer, trolled google for a answer and found them, briefly perused a few of their pages, picked the $26 answer and waited. DID not look for how long this may take. After nothing for 15 minutes (I'm pushing the envelope on a project but didn't want the 'I needed it yesterday' fee), I was able to open a chat window with the seller, after brief description of problem CS issued RMA. I went back to answers and checked for answer. Finding none, I asked for a refund and got all of $5 back. Guess it could have been worse, not sure how though. Didn't see anything about a 'graduated' or 'sliding' fee scale. The heads up wouldn't have stopped me from using them, at least I would have known there wasn't going to be any vaseline in with the gravel.

I understood from the JustAnswer website that if their answer didn't get my car issue resolved I would only pay the $5 initial payment. A mechanic, Pete, answered and his response did not help me resolve my car issue. Pete said he would leave the question open to others in JustAnswer. I never received any other suggestions and was still charged another $19.00 for nothing. I was never told that I had to "complain" about their lack of response within 30 days. JustAnswer is more like JustGiveMeYourMoney and forget about your question. I would never recommend this site to anyone. Save your money!

I had the issue resolved fairly. I ended up just buying a part off Ebay to fix the treadmill.

I was going to ask a question about my daughter's cat on justanswer.com. I was having trouble getting my answer to submitted, it was just circling. And then it took me to a page that had an offer for a month's worth of questions for what one question would be. They had only asked for a five dollar hold and I noticed that they offered a 30 day offer for all the questions you wanted to asked. Then I remembered a similar situation when I went to ask you question about a year ago or so ago. I have used this service a year prior to last year successfully and it was straightforward.

They refunded the subscription fee. I made the point that people who are willing to pay $15-20 for answers are usually pretty stressed out, and facing high stakes we don't trust the anonymous information we could get for free elsewhere. Those same people shouldn't be worrying about whether they have opted-out of a premium subscription they signed up for by accidentally touching the every-time-you-visit-the-site popup (mobile). Especially considering the short trial time...that's right in the time frame where whatever terrible circumstances took them to JustAnswers will take effect.

Unauthorized charges for an answer I didn't ask for, request or even receive. I was under the understanding my card was used to verify identity. Then the program gave option of I thought were previous answers to similar questions. Then received 4302 in charges and another for 123. I have called, left messages for support, requested refund and info, still nothing.

Today my car had a mechanical problem I wanted advice about. Went looking for help, accessed the site "Just Answer". I asked 2 questions, a $5.00 deposit was requested, this I paid for. The site would not progress any further, an automatic deduction "thing" appeared. An answer to my questions was received (not helpful, but an answer). I received a confirmation email, and a welcome to the site. I have replied and said that I do not want a monthly membership.

An estimate was given by an insurance appraiser, whereas I had asked for an antique specialist. He came back with an estimate of $80, but I should try with $200. I contested this and he came back saying "since there were no drinking glasses with it", that's why price is that. Sold the item a week later for $400. I mentioned that I an insurance agent has quite a different view on such items and since an insurance has to pay, there is always a tendency to pay less that real value, whereas an antique expert sees item + price and gives therefore a higher value. I was charged 3 amounts - $31 + $5 + 46 = total $82.00, which I consider an assault. It was said that it would be $31.00 at the beginning.

As their ad stated a 3 day trial was offered and if you were satisfied with their answers you paid X-amount and then you had the option to leave a tip. I asked (1) question agreed to the cost plus an $8.00 tip. Then I canceled trial, but charged $51.00. It wasn't worth the charge. Forewarned, read entire ad 1st.

I have asked Medical question of JustAnswer and paid for it. They assumed I wanted a permanent subscription and debited my account again. Today I decided to try it out and cancel it in the end of month before beginning of next billing period.

I have been using JustAnswer for over 5 years and my membership is free. When I first started using them, you had an option starting from $5 and up and I enjoyed the services then. But now, when you want to get an answer, you don't enjoy the freedom of choosing what to pay anymore, but you keep getting these messages from the site about needing more information and the price just keep on increasing. This is terrible customer service and needs to stop. As for refunds, I have only had one problem getting the correct way to request it. So for those of you that haven't gotten your refund, please do as I do. First, I don't have time to fill out any form so I call them direct and be sure to talk to someone and not an automation teller, and tell them your complaint. By doing this, I have always gotten my refund. The other thing that I don't understand that we customers are not realizing that if you don't accept the answer that's given to you, JustAnswer is holding that deposit against your credit card until you call their customer service @ 888-587-8220. Please try this for your refunds.

I asked advice and paid £33 for the answer. 8 months later they are still taking £33 per month and will not reply to my request for a refund. Scam! Stay away at all costs or it will cost you much more. These people might give you the correct advice but it's much cheaper to go local with a real letter head from a real solicitor.

Paid £26.00. Asked a question re my dog. The vet came back with 4 more questions - when I tried to the questions they asked for more money! I would have at least expected a reply not more questions and more money asked for. Not happy at all with this site. I think it takes your money and does not come up with the goods. I am trying to get a refund. NOT A HAPPY CUSTOMER AT ALL!

They charge you twice for chatting to 1 person for 1 question! They owe me $24!

Last week I contacted JustAnswer for help on washing machine repair. I paid a $5.00 deposit, to be applied to the final bill. Then I talked for two or three sessions over two days, about an hour per session, with a seemingly knowledgeable person. We started with a basic component, the latch mechanism, which did not seem to be getting any power. This person said that this was the problem with the washer, and referred me to RepairClinic.com, from whom I purchased the replacement part. It do not help the washer. I saw on my bank statement legitimate charges for the sessions, but these charges did not reflect the $5.00 deposit. I paid the person a tip. That was also legitimate. Then I noticed another charge on my account which was not legitimate. I did not sign up for any membership, or any other service. I am attempting to contact them regarding this charge.

I was looking online for automotive help. I came across Just Answers; they offered an answer for 22.00. They wasted a 5.00 deposit and 17.00 would be paid when I got an answer. They deducted the additional 17.00 from my account. I received an email asking if I still needed help. They took 22.00 from my account and provided zero service. I should have read reviews before trying them. In my opinion they are another internet scam.

I recently tried this site and asked a question and the expert never could get me the answer I needed but I was still charged the $24.00 fee. My advice is don't waste your time or money. I should be given a refund...

Several years ago, I asked a question and got a great answer. Since then I've asked two questions this year and couldn't find the answer! Despite the webpage message that the answer would be sent to the page I was viewing, it never was. I called their customer support and was told to re-enter quite a bit of information, go through another portal, and view my answer. Today when I called I got someone in the Philippine Islands. Oh, boy. A call center on the other side of the world is now involved. Too many hands in the pot and too many people between the expert and the paying-customer with a question makes for false claims on the website and lousy service. Too bad. This was a good thing before they invited uninformed call takers to be the go-between with the customer and the expert.

Signed up for the 7 day "free" trial, as said ask anyone, anything during that time frame and get your answer free. After the 7 day free trial, would be charged the $68.00 subscription and would continue that way for whatever question to whatever professional. I asked my question in family law, and it said to pay for my answer? I never got it, cause payment was needed. Then charged my account $68.00 and was told it had nothing to do with my question and I would have to pay more for the answer???!!! THE INTERNET IS A JUNK YARD OF LEGAL THIEVES. I ended my account and now have to wait most likely till hell freezes over for a return. This is not what the site said. You need to hire a real coder and programmer. FIX IT!!!

Asked a question, 25 euro paid, no answer given 14 months ago and they have been taking 35 euro a month for the last 12 months. Only notice a few months into this. Contacted my bank. They said they would stop this payment but never did. So they have been taking pure advantage. Contacted them by email. Said no, have no details of me. Scam artists. Stay away, people.

I would like to offer a positive review. I needed help with pricing antiques. I tried the free trial. I researched my first item just to be able to know if the appraiser was good. Yes! I was told a history of the company, the year the items were produced and given a price. No problems with payments. I always get quick answers. I have had multiple exchanges on a single item. I send photos for each item and have been asked for more. I have had an excellent experience with them.

I had a problem with my toilet and didn't want to have to wait for a plumber to come (or spend the fee they'd charge) so I went online and got advice from this service, showing a photo I took with my phone to get coached on how to get the toilet to work! I was very happy with the quick, cost-effective results, very nice, patient help in solving my problem with a phone coach! I don't know if all my home disasters will resolve themselves so well, but I was very pleased with this first one!

I had what seemed like a simple question for an experienced auto mechanic/technician. The answer that came back was what I considered a partially correct procedure. When I asked for information on complete procedural actions, the answer I received was the exact answer previously sent to me. I believe there are no "experts" behind this program. There are probably a bunch of people in India or another inexpensive labor providing country who simply look up comparable search terms on a master service or possibly even Google, etc.

I asked a question about a legal issue. Before I even received an "expert" to answer my question, JustAnswer.com hit my PayPal account with a $47.00 charge. My question was a simple estate question. This "attorney" could or would not answer my query. I expressed my dissatisfaction. In his next reply, he told me that it would "make it harder for him to answer my question since I expressed dissatisfaction." I doubt this guy is even an attorney. They will also hit your card with a recurring amount of $57.00/month due to start in 7 days! Do not do business with this company. It is a scam!!!!

After entering c card info and BEFORE had even completed their online application, JUSTANSWER.com instantly "hit" my c card with $5 AND $31 charge. Wham! Fortunately my card company INSTANTLY denied the charge, for their own internal security reasons. So thankful; explained what happened and CONFIRMED it was NOT, NOT a legitimate and valid charge. How could I trust any reply/answer, after such devious, mishandling of charges?

Web search for a wiring diagram turned up a note where the same thing had been dealt with a couple of years ago by Just Answer. Logged in and submitted my question to them. Was asked for credit card details, and told would only be billed when the answer was completed, although a deposit of $5 would be taken. Initially I was directed to a website that I should contact for the information I required. I objected, telling them that I could do my own web search without paying them $5 for the privilege. That was days ago. Enquiry to them returned an answer that they could not assist. Now I am informed that they have taken the total $46 and I should again contact them for an answer. Our initial request was urgent and to be honest, I doubt that they can assist. I do not want to deal with them and have asked for money to be refunded. I am waiting to hear from them.

I have read a few negative reviews lately about the above company and wanted to add my experience with them to offset some of the negative remarks that have appeared. I have used them a number of times, although not recently and have never had any issues with them. Many times I am somewhat familiar with the question asked but am trying to get an expanded response to either refresh my memory or to receive new information. All information provided on questions asked have been accurate and knowledgeable. Sometimes questions have to be stated differently in order for the person is able to understand the circumstances behind the question in order to provide the best answer.

After paying for a question an additional charge was debited to my account... Also a membership fee of $55 was debited which I did not agree on! Do not, I repeat DO NOT give your information to these people... Albeit, I got my $45 question answered but it cost me $143... more if I didn't contact my bank!! SCAM SCAM SCAM! By the way their contact number doesn't exist!

I asked a single question of JustAnswer, and paid for it. They assumed I wanted a permanent subscription and debited my account again. I have asked that my subscription be canceled and the new debit be reversed.

I have been a paid member of the Just Answer site for years. I signed up for the "unlimited" plan. They even encourage members to ask another question "For Free". I recently had car difficulties with each of two exact duplicate cars. In addition problems seemed to be piling up. I sought answers to help with dealing with the two vehicles. In other words, there were many questions posed in in December 2014. This amount of questions apparently changes the word "UNLIMITED" to something OTHER than what unlimited means. They cancelled my account WITHOUT ANY NOTICE.

I went to this JustAnswer site seeking an opinion over a personal matter. I joined the site for a 30 trial. Within a matter of a couple of hours, I changed my mind and sent them an email telling them to cancel membership and not to bill me. I received a confirmation email that they had closed the account. Great, no problem. They asked why I was terminating and I told them that the guy that answered my question appeared not to have even read the question. His answer encouraged me to take a full membership but the answer he gave to my question was bizarre.

I was charged $38.00 for a question and received an answer but when I tried to enlarge the print it vanished and would not come back on my email I received from the expert. When I tried to reread the answer it did not reappear. So I still don't know the answer and want or my money back.

I used JustAnswer.com about 14 months ago. I don't normally check my bank account. Recently, I had a new debit card and my bank rang me to say JustAnswer wants to collect £43.00 from my account. Alarm bell started ringing. I checked my account and found out that they have been collecting £43.00 for last 13 months. I have just written to them for a refund. If I don't hear from them, then I intend to put a FB page and warn others. The bank has assured me that they will refund last 120 days transaction. I am not a happy man. I have time to fight these guys.

Just say No! Just Answer will keep your credit card information in their records even if you cancel your subscription. They simply refuse to delete the information. If you try and call, no one will be available to discuss this problem who is not reading from a very long script. It is not possible to delete your credit card info yourself. The instructions for canceling your subscription on the website are incorrect.

I used the site also. The advice was okay. However, I too (allegedly) signed up for a subscription even though I remember specifically ticking the box that said I didn't want one. It seems that the site defaults to a subscription and many users don't check their statements, particularly PayPal ones, to see what has gone out. It took ages to get the money back. In all honesty, as they are offering unlimited questions for a monthly fee and the expert allegedly gets paid for answering those, it must be relying on slippage, people who ask one question and unwittingly sign up for a subscription; otherwise, the business would be running at a massive loss instead of turning over millions of dollars.

I asked a question as I had a major problem, but rather than answer he evaded the question and asked me questions that had no bearing on the subject matter. For $38 he was as useless as a tailor's dummy. He tried to force me to click on 'helpful' so that he would get paid (for nothing). Luckily I paid via PayPal and immediately cancelled the payment. Now I get emails almost every day saying "Hey I answered your question..." In my opinion the site is a total scam.

I was an expert @ JustAnswer.com, aka Pearl.com, Eanswer.com, Answernest.com, Answerbag.com and a seemingly endless list of satellite sites for 6 years. 1st let me warn everyone regardless, DO NOT use a credit card online EVER! Use a debit card that has a fixed amount deposited and thieves cannot pilfer, skim, flim flam your cash for doing nothing and continue to do so until noticed which usually is months later and will involve the BBB.

I placed some money in my JustAnswer account so I could ask some questions. After I was charged for the questions I had a remaining Balance of $90. I left it in my account to use for future questions. Now I log in & my account balance is $0. I contacted them & they replied "Upon review of your account, it appears that your payments has expired. Per our terms of service, any unused deposits expire after 30 days" Expire? You mean you Stole my $90.

I asked a question if anyone else had trouble with brakes on our minivan. They took our credit card number. I couldn't log back to them and was asked for password - never asked for or gave one. I got hold of them and they said I would not be charged, but we will see. These brakes caused a bad wreck. I just wanted to know if anyone else had problems. They said they had 23 experts but no answer - bad company.

Don't use them in UK! - Total waste of time and money. They claimed they could provide advice but I paid GBP40 to ask a question and basically they said they couldn't advise! It's a total rip-off!

After my question was asked, I had to give my card details where you say “pay if satisfied” (you will have the option to view and rate the experts' service before agreeing to pay them for helping you). Well, this is a lie as it was about 10 minutes down the line and no answer came when the money went off my account. After about waiting for half an hour, an expert asked me questions and details which I gave back as soon as possible; but had to wait again as the expert were offline and not available. When he eventually came back, I asked why I didn’t get an answer. "I am not familiar with this transmission. I will have to opt out and hopefully another expert might be able to help you."

I asked JA if they could sort out PayPal Express integration. "Yes," they said. "Mr. **, expert on this is online right now. Pay and talk," they said. I paid. No Mr. ** online ever got back to me. After 3 days of hassle, somebody else looked at my questions and ignored it. I demanded a refund and got it on June 13, 2012. 5 days later, I got billed for GBP 51 as a subscription. For what? On whose authority? I got billed again in Dec. 4th for GBP 51. I am awaiting a response from JA for both of these. The Just Answer is if you must use them... That's up to you. I have hard-copied my attorney, as the attorney supplied will no doubt come from JA!

I asked one question, and I was charged $23.00. I have tried to locate/find someone to register my complaint with JustAnswer to no avail.

Do not use this website. I am in the UK and this is my experience. I came across this website while searching into my grandfather's illness. I decided to ask a question about the condition that was stated on my grandfather's death certificate. He died of a brain disease. There were options of prices based on how quickly you wanted your question answered. I decided to pay the lowest amount of $11 as I am in no rush for an answer as I can find out the next time about the condition when I visit my GP. The terms state that you only pay when your question is answered. They took the initial $3 deposit and the other $8 would be taken after the question was answered.

I was billed by JustAnswer for monthly fee membership without requesting it. I asked a question and did not receive an answer for it. Now, I am not able to cancel the membership or ask for refund as I cannot log in.

They make it out like as an expert you are going to be helping people in your area of expertise, that you will get paid for your services if the job is well done, instead it seems they not only rob from their clients but from their experts as well. They cite some 'suspicious' activity and now they refuse to pay me for the services rendered. In addition, they appear to have no intention of telling me why or when I can definitively expect to hear back. It's disappointing really because this idea had a lot of potential. Whatever you do, expert or customer, stay away from this site. You will be robbed.

Beware, I used this company once for a question with an attorney. They now are using my credit card and treating this as a monthly recurring cost. I have called and written in, I can't get them to stop. I will never use this dishonest company again! Buyer beware.

I was overseas and rather than trying to find a lawyer, I went to this site. I paid to get a legal answer. I paid $126 and have been paying ever since. I can’t seem to get them to stop taking my money - still trying. It’s over $600 so far.

I registered with JustAnswer.com and enjoyed your service but want to unregister.

I asked a medical question and received multiple answers. The doctor, who answered my question, finally said he could not really answer or diagnose since he couldn't see me. This was a waste of my time, his time and my money. I don't even know how I got to this site. I think Google sent me there. I will never use Just Answer again and I am now worried that they will continue to charge my card for unsolicited information. I am not interested in becoming a member and I am sorry that I let them give me advice. Total ripoff.

If you use JustAnswer.com, expect the following: Once you give them your credit card number, they will immediately charge you a $1 deposit and also the remaining balance of the "value" of your answer. Again, this does not happen when you click "accept answer." It happens when you type in your credit card number. What happens when you hit "accept answer" is the person who answered your question is allowed to get paid (likely, some small percentage of what the site charged you). JustAnswer has already taken their money. Although it is not marked or explained as such, the price of your answer depends on the slider bars that are shown indicating urgency and/or detail of answer.

I had been searching several websites trying to get information on a problem I was having with my car. I found JustAnswer.com. The way I understood it, they would charge me $18 and I had a period of time to ask questions until I got an answer that was good. When I sent my question, I quickly received an answer from their so called expert. But his answer was things I had already found on other websites; the difference though is that they did not charge me anything. But what really ticked me off is they had a text box to write what I had already done to fix the problem. Guess what, that was one of the things he said to fix, which showed me that he didn't even bother to read my problem. When I did not respond to his first email, he started sending more emails telling me that I needed to accept his answer because that is how they get paid. I finally figured lesson learned, accept his useless answer, take the hit for the $18 and make sure I never go back to that website. Apparently, $18 for useless advice isn't enough for them. Today, I found out they have already charged a second $18 to my bank account. That's not even a week later. A word of advice, do not go anywhere near this website. They are con artists. I wish I had checked them out before using their so called service.

I asked a question, paid my R247 they had quoted me, then got a very stupid answer which a toddler could have told me. And now, they have taken over R990 additionally from me and I cannot get JustAnswer to respond, to stop taking the money or to refund me. This is such a fraudulent and unjust practice. I hope their practice gets closed and fined for misleading people like this.

Problem not solved and still taking money - On the 8th of May, 2012, I asked for help and they could not help me. I had already paid A$60 on my credit card with no solution to the problem. They have also taken another A$60 from my credit card without authority. I want my money back. I also want to be contacted, as I am complaining to Consumer Affairs.

During 2011 and beginning 2012, I made use of the online mechanic on issues we've got on my Audi A4 (still not running, by the way). I paid what was expected, but now I am paying ZAR150 every month and I have not used them afterwards. I even unsubscribed! Please stop taking my money.

I just checked my credit card statement and I saw a charge of $45 has been submitted. I had already accepted a $30 charge for answer I got for a question I had asked. I did not ask another question, and yet was charged the extra $45. Please reverse this charge on my card.

With reference to the posted complaint below, after several emails, the charges have been removed from my credit card account. I did spend several hours getting the situation straightened out.

This afternoon, around 3:00 pm, I was referred to JustAnswer when I had typed in “DVD recorder problem” on Google. I was using Firefox. They said if I did not get the solution to my question, I would not have to pay. The answer they gave me repeated everything I had told them. My last answer was: “Rusty, you have told me what I already told you. I have learned nothing from you." I have the entire exchange in print. Around 5:00 pm, I contacted my credit card company and they said the charge was already pending. At no time did I push their "accept" window.

On 28/03/2012, I joined JustAnswer and spoke to a technician about my problem. He logged onto my computer remotely and tried to find a solution. After a while communication stopped and I realized that he had done something to disconnect me from the internet and I was unable to reconnect. I decided to log in again via my husband's iPad and when I tried to log in under my previous log in, it kept saying that someone of that email address was already a member and wouldn't accept my email address, so I had to use my husband’s.

I contacted JustAnswer.com with idea of getting help with printing tax returns. I never authorized the service to deduct from my debit card nor did I get help. I want the $44 returned to my account asap or I can file a fraudulent report with my bank. This is your call.

I was charged $1, then $58, for a "30-day free trial." I asked one question, which no one of the 6 Mac "experts" was able to answer. I requested a refund two days ago, but it has not shown up in my statement, though the "$59" showed up in minutes. What mystifies me is that I was directed to this site through Mozilla, maker of Firefox. Do not click on any of these ads. If I don't get my money back in 6 days or so, I will contact a lawyer.

I made contact with your expert who requested a payment of $46 to proceed with answer, which I paid via MasterCard. No receipt was issued. A number of suggestions were issued, none of which were of any help. My lost email address is as **. Could you please provide a receipt number for my MasterCard transaction? Thanks.

I spent $18 for an answer from JustAnswer, for which I received the wrong answer. I am charged $18 a month for about a year now. There is no way I have found to stop this charge, so I think I’m going to call the Better Business Bureau.

The website is set up to mislead you into signing up for ongoing charges when you have no intention of doing so. I tried 4 times to remove the ongoing monthly charges without success. Their "Help" section gave misleading information on removing monthly charges. I kept looking and when you go to "my account" you will see a very small section on the left side labeled "Unlimited Questions." You must then click on "Edit" and finally the famous "On/Off" button will appear, allowing you to simply click off.

I asked a question some months back, and was charged about $15 for it, and since then, have ceased to use the site. To my surprise, my card was debited for $25 last month, and another $25 on the 12th of this month (March). Please have my $50 credited back immediately, as this is nothing but robbery.

On February 6, 2012, I asked a question on this site, received an answer, and was charged $31. I have not used the site again since. On March 5th, I noticed that Just Answer had taken another $31 from my bank. I had used a Visa debit card for the first and only transaction. I have since been unable to contact them to demand a refund, and my bank is unable to help. This payment was not authorized by me at any time. Can you help me recover it?

I had no idea whatsoever that by registering with this site, I would pay an ongoing $47.38 a month fee for nothing other than to still be registered. It is coercive and fraudulent behavior of Just Answer to purposefully trap people into the ongoing small print subscription. I would never use this site again and see it as extortion at its worst.

Asked question, site asked for credit card details, these were given, subscribed to phone text notification, no answer yet, over two weeks have past, my bank account has been debited $58 once then $68, only authorized one fully refundable deposit of $58.00. Have had to cancel card to stop any further siphoning of funds. Not able to make contact with their accounts dept. to seek refund. My advice: do not use this site or any others like it!

Type in all, lengthy info of problem experiencing as required by site. Next step is to hit continue. To get answer, I'd pay $68! Listed right in with Apple MobileMe site as free, fast answer for any question. It seems direct as is ask.com, so pick the quickest resolution to my problem, the most lengthy forms and pay for the answer. I fall under more than angry category! I'm irate and wouldn't even do it. Get this site off the web or make them advertise the truth, not in the free answer web sites!

JustAnswer.com is hitting my credit card twice for one question and one answer. They hit it on December 29th 2011 and now I see another $38.00 charge pending on my credit card dated January 27th 2012. Please reverse this second charge as it has no basis for being there.

They charged me $38 to help with me to access my hotmail account but they did not fix! I will have the bank reverse the charges.

I spoke with JustAnswer on October 7 about a problem with the cruise control of my diesel pick-up Chevrolet Silverado. The man I spoke to could not give the right answer and they said they would not charge until I was happy but they charged my debit card for $38.00 after I told them I had to put money in the bank first. On top of that, the bank charged me $25.00. Now I’m out by $53.00 and I never got the right answer. On top of it all, I did this to help my son. I would like my money back in my bank as they said they would not charge me until I was happy.

I used the site twice. The first time, the advice was wrong but it took a visit to an attorney to find out. I paid $45 for the advice and then another $100 to an attorney for the correct answer. The second time, the attorney actually rambled about another issue that I never made an inquiry about. I did not pay for that. Thirty days later, they took $15 from my account. I immediately sent an email for an explanation and refund. I got no reply. Thirty days later, another $15 hit on my account. This time, I called and was put on hold twice for 6 minutes each time.

I asked a question about "social security and aid to dependent children". After several phone calls to local government and SS office in Florida, I was trying to ascertain a source to go to with my questions. I never got a reply, the $49 fee was put on my M/C card. I tried to go online to determine the results of my inquiry and the site was down.

I was in a very urgent situation where I needed very specific advice on property law. Dealing with repossession and bankruptcy, and information is not easy to get a hold of. I put my trust in this site and thought I would get a quick answer. Very reluctantly, but desperate, I gave my card details for £28. Big mistake. No response and the money was taken immediately out of my account.

I clicked on a link to this site from an Answers.com site. This site offered to answer a legal question free, but after I had typed out my answer, a window opened asking me to authorize payment of 48.00! When I tried to leave the site, a window kept popping up asking if I was sure I wanted to leave the site. No matter, if I selected cancel or ok, the window would not close! When I tried to close the browser window, I could not.

I sent a question via email and waited 2 hours for a reply. The reply was ridiculously wrong. They better not charge me the $24 since I was not satisfied.

start calling! My CC company had to call them to get my $30.00 unauthorized charges removed from my CC. Still hasn't happened just yet. We'll see, otherwise my CC company said they will remove charges after 15 days if JA doesn't.

When I was leaving the site, I accidentally hit a button that enrolled me in a monthly fee. Its proximity is such that most people would hit it as they are exiting the site. There is no easy way to cancel this $17 a month charge. I think I have now done it, but from what I read, I will be charged $17 for nothing!

They never did answer my question, but a couple months later my credit card was charged the $15, despite the fact that I told them I was not satisfied. Not only that but they have no "Contact Us" link and I cannot find a way to cancel my account! There is no form to fill out to send on their website. I think if I were to fill out the form that comes up on their Home page, I would have to pay for that too! This is indeed a scam!

Went on line a while back and asked a question about my car http://www.justanswer.com/new-question/optional-information.aspx?tqid=64246954 - the site claims that they will not charge you if you do not accept their answer. This is not true. They do charge you and they charge you before they answer your question. When they asked me to accept the answer or advise otherwise, I advised otherwise - they never responded other than to keep my money and not refund it, this is a rip off. Buyer beware! I still have no answer about my car and I am out the money they took.

I entered the Just Ask site wanting to get a yes or no answer to a legal problem my son was experiencing. Their first 'expert' hedged around giving an answer so I refused that one. The second gave the answer ‘Yes’ and a brief explanation. I accepted that answer which was supposed to carry a $38 fee. I checked my credit card bill the next day and found a $114 dollar charge! If you call their customer service number, you'll get circular recordings that do nothing to handle the issue. I believe this site is something to avoid like the plague. Two thumbs down. Wish me luck at getting this cleared up.

I asked a question about an appliance problem and just asked for payment of $24.00, so I paid through PayPal. I got an email asking me to give more info. This was at about 6:30 a.m.. I responded with more info and could not get an answer. Every time I would hit the reply button it would take me to the screen to pay (which I had already done). It said, you would receive an answer within an hour. I tried every, which way I could think of to email someone but there is no option to get a live person. I never got an email telling me there was a response to my question. I tried to log in and it would tell me that my email was already in their system and wouldn't let me in.

I contacted Just Answer regarding a computer issue I needed help with and as others who have complained I gave them my credit card information and was told I would not be charged till I got a satisfied answer. I entered my card information and waited and waited. It never did come back as being accepted. Needless to say, I never got an answer to my problem, therefore, I signed off.

I used the JustAnswer service to ask one question. The service was helpful, but discovered that I was being billed $17 each month on my credit card for a service I never authorized to continue. I was billed for 4 times for their service that I never authorized. There is not a phone number and no live person to talk to if you have a complaint. I had to do contact via email and letter. I did receive my refund. I am disappointed that a company would bill me for a service I never authorized.

After I used the service, I realized that somewhere hidden in their e-mails, I subscribed to a monthly service. I cannot get a live person to talk to to stop the subscription. Their answering service just refers you to their website or to email them. They have not responded to my request to stop my subscription.

I was unable to get my iPhone to connect wirelessly with my home network. Jesse had me take action which I had serious doubts about, and I expressed them to him but did anyway. The result was no internet service at all on either of my computers and inability to change my router settings because I couldn't connect! Until I requested a refund, he basically said call your internet provider or router company. When I requested a refund, he advised he would help me with any issue and didn't mean to shove off blame to someone else. No info he provided after that helped at all. He didn't seem to "get" my problem, and I'm not sure even read my mail explaining my issues.

I was just billed $58 from Just Answer. I have no idea what it is about, but found this site while searching. Who in the world are they, and how did they get my credit card info? Check all your credit card statements carefully if you aren't already.

This site starts by offering answers to questions without indicating, until several clicks later, that there is a cost. Then they claim that a charge will only be made if one is satisfied with the answer. But as one clicks on, one is required to give credit card info before the answer is even offered, and to boot, a "deposit" is charged, which will be held until one receives an answer one is satisfied with. When you try to exit the site, a window pops up with an offer of an introductory "free" account, which, one would assume to mean that a question would be answered without charge. Not so. As one proceeds, one is led to the same window requiring credit card info. In other words, there's no way of entering this self-described repository of information on all kinds of subjects without giving out credit card info. They are entitled to make a buck, but at least save people time and effort by indicating immediately that there is a charge for their service, and don't play games by offering a free introduction to their service which is non-existent!