JustAnswer Reviews

When I found out that my company was preparing for a mass layoff I wanted to know my rights as an employee. I talked to an attorney on this site and they helped me identify the information I should look for in my contract and what questions I should ask in the event I was laid off.

Website offered a technical response for an appliance problem via email for $5.00. Once I signed up, gave credit card and listed problem. Expert did not answer question but wanted to call me for discussion for an additional $25.00. Would not approve phone call and after several attempts finally responded via email. Answer just confirmed my original question. Did not sign up for a recurring service but only for a one time answer.

My contact was made June 15 between 8-9 am. I got online with an attorney. (P ** in AZ). He asked for some detailed information. I sent him a question. The site then said he was busy. Then was redirected to an optional phone call. I thought I would be eventually talking to the same attorney he wasn't "busy" anymore. I was told it would be an extra $59 added to my original $30+. I agreed then found it was not the original attorney. He said he would cancel the $59 charge and I could talk to the original attorney. I tried to find out from him how I would get back to the original attorney. He gave no answer. There was no way for me to find the original attorney.

I was having a problem with my laptop. I searched for help in order to find an answer for my issue and I landed on a site called Just Answer which they can help on nearly anything so I asked a question for my problem, then they told I need to pay $5 to post the question. I paid the money. And when I got a reply from an expert about the issue I had, I was told that I needed to pay $37 to view my reply. It was too much for me and I left it, never saw my reply and lost my $5 and a couple days later, I check my bank account and I see that they have taken $37. And I don't know what to do now they have taken beyond my limit without my permission.

I have spent an hour trying to reach out to "JustAnswer". I thought I had contacted a tech for Canon but I got shuttled around to a site where I was quickly advised to pay $23.00 and then sat on hold for 20 min. The whole thing felt like a scam until I see all these other people have had the same experience. Hopefully you will straighten this out and return my $23.00.

Daniel, the Technician was very knowledgeable and pinpointed the problem immediately. He even sent a link for me to order the correct part needed for a fix, & explained how to change it so I didn't have to call out a service Engineer with the associated costs. Thank you so much.

They will not tell you the cost, just that you have to make a $5 deposit. The "chat" is some automated thing, not a person. I asked my question and the attorney told me he hurt his arm - they wanted me to pay $59 for a phone call. How many attorneys over there have bad arms, I wonder? I was told I have a response but I can't find one - I suppose I have to agree to something even more expensive. I was told the answer would come by email. I'm so sick of scams.

I signed up, paid to get an answer, and the supposed Acura "Expert" Mechanic replied with, "Welcome, I'm here to help 365 days a year, but not every hour of the day. I try to prevent delays as much as possible. Please understand I am not there and can only advise based on what you tell me. Let's get started. I have tried my hardest the last 5 hours to get a response to every customer new and old. I will not be able to get to everyone so I am checking to make sure you do still need help. If so reply and let me know and I will help." So I Was Charged $17 for that response and now for me replying I'm getting charged another $26.00... Hmm. Something Funny Going On. I asked for refund and staying away from this site. All I was looking for was some simple so called expert help. JustAnswer.com you failed me... Peace and deuces

Maybe a difficult question in regards to a vehicle repair... but no response other than 2 questions asked by JustAnswer.com before a tech is suppose to respond... but this is the weekend. Lesson #1 for me... Always research the make, model and similar problems associated on a free forum before being snagged by outfits like this. #2 do not be mislead by a 7 day free trial as they will immediately want a credit card # and bill immediately. Thankfully mine was not a debit card and was billed through PayPal and believe me they (PayPal) heard about this one. Of course even then PayPal says I should try to resolve the issue with the service provider. Yeah, after reading some reviews on ConsumerAffairs... Good luck with that one... So either I resolve with PayPal or JustAnswer.com or the credit card co... but somebody ain't gonna get paid even if I have to cancel the credit card... A hard lesson learned.

I had one simple question that I wanted to ask a lawyer. A lady came on the line and indicated she was going to connect me with a lawyer. I then saw a form that indicated that I needed to provide a $5.00 REFUNDABLE charge. That was a big mistake. I never received a $5.00 refund but instead I was charged $31.00 with no warning. I did not even wait for a response from this company because my phone rang right away from the Fraud Department at my credit card company. I hung up and declined the charge. They told me that I should close this credit card but I am traveling and need to use my card. I wish I would have closed it because now they have charged the card again which I will have to call back and decline the charge again. I would not use this company as they do not appear to be honest and up front. I should have had a choice if I wanted to pay $31.00 for simple advice. Very disappointed that I ever called this company.

Made a request, charged $5 - no issue. Received follow up question from the 'expert' and responded immediately. Charged $25 - no issue. Despite several calls spread over a month there was no further communication from the expert and despite assurances that JustAnswer would find another 'expert' there was no further communication from them either unless I instigated it. Their solution was to refund all my costs - not what I wanted and not impressed.

I have tried to sign up as an expert since January. My application is "pending review," and has been since then. Their website says it will take no more than 10 business days. I have emailed them 10 times, with absolutely no response. This is NOT how to operate a business.

Firstly - About my rate of my experience. There is no provision for showing when an illegal act has been made upon any person, firm or corporation or I would have cited the law, and given a negative star rating. While viewing the JustAnswer website to understand how it worked, and various requirements of the site, plus unable to find any decent documentation of the complete 'wherewithal' I had to enter into the start of asking a question for a better understanding. Before I could even begin to see the setup I was required to put in my personal and financial information. I did see that they would charge $5.00 to enter into the site, but had seen where they claim there would not be a charge, or be given a refund if I was dissatisfied with the site, or response to my question. I did not worry about that part as I did not intend to ask any question, or use any of the so-called 'Experts' for additional charges.

I'm just sad it took a public complaint to get that to happen.

I asked a question about my cat and a text chat came up. I didn't think much of it, and wondered if my question could be answered. They said they would charge me a fee of $5, which I didn't mind paying at the time, and the next thing I know, I have a $22 charge on my PayPal to them. What also seemed suspicious is I get an email that my PayPal acct password got changed. I immediately called PayPal to change my password. I don't think it was a coincidence since it happened all within a few minutes of my being charged the $22! Also, after I made the mistake and clicked OK to the $5 charge but charged $22, another page comes up as if payment wasn't paid. They were trying to charge me double!! VERY UNSATISFIED!!

I feel like I was conned out of my money. They had me list the issues before connecting me with a tech. They show a picture of a tech and mention his credentials and show the with the number of satisfied customers he/she has had. At that stage I assumed he would respond to my questions after I submitted my credit card info. No way, it is mandatory that you join one of their monthly services to take the next step. Of course they tell you that you can cancel at any time but how many people forget to cancel when they no longer need the service. And I would probably be one of them. I don't do business that way and won't deal with companies that do.

This is resolved with a refund. However running an online business myself, the practice to automatically enroll someone in monthly membership using saved credit card info (without consent) is giving your website a bad name. Looking at the reviews, I am not the only one had this bad experience. After the trial ends, if someone is interested in using the service, they will sign up themselves. No one has that many questions needing expert opinions on monthly basis. I have changed the rating to 3 stars, thanks to the customer support resolving this in a quick manner.

They charge $36 - whether they are able to answer your question or (more likely) not. I wanted to know why my criminal record showed a High-Occupancy Lane - Single Occupant Vehicle Violation as a MISDEMEANOR instead of a PETTY MISDEMEANOR. "Doug" answered by saying I was correct that is should be a PM but criminal reports do not differentiate between the two. When I responded that it did in fact differentiate (I also have a PETTY MISDEMEANOR for a speeding ticket) - he refused to respond any further and told me my question would go into a pool where other professionals could respond. So I basically paid for an incorrect answer.

I was asked to pay a one time $5.00 fee to get help with a logon problem. I paid the fee with PayPal. Afterwards, I noticed my account was charged a $36.00 recurring monthly charge. When I complained to JustAnswer, they connected me to one of their lawyers and wanted additional fees to resolve the problem. I refuse to pay and feel I have been scammed. I am trying to resolve it through PayPal now. I would never use this service again!

I did receive a prompt and courteous reply from the people at JustAnswer.com. They said they were sorry about any misunderstanding with the service or the billing, and that they would credit the charges. A few days later, I checked my credit card account and the charges were credited. So I am happy to say that the issue was resolved. Apparently, they do want to keep a good reputation for conducting business in an honorable manner, thank you.

The problem was resolved very quickly to my satisfaction in a most courteous way.

We have all used the internet to find information when making a purchase. But JustAnswer tactics for their site forces you to sign on to a monthly billing cycle in order to get the information you have already paid for. I do not recommend this site to anyone. Very deceiving tactics.

Customer service contacted me and resolved the issue. They explained that a bug was interfering with the system and incorrectly labeled the doctor as an endocrinologist

Technician described two conditions that could cause "open door" alarm to go off even when door was closed. I located plunger switches he described and the one on the freezer door was the culprit. Plunger switch was not making contact with strike pad on a hinge cap. I just snapped the hinge cap back in proper alignment and solved the problem in about 30 seconds! Thank you.

Toyota Corolla 2007 trunk won't latch. Jaybird61 sent me diagram of the three parts of the trunk latch mechanism, which enabled me to make some simple adjustments to the latch at the bottom. The car was in a rear-end collision and sometimes the trunk door does not line up correctly. I also found that a small piece was missing, which I was able to order. From more than $200 my bill became less than $40. Thanks!

My cat Adam was drinking water and had diarrhea. Vet Terri gave me directions, specific directions of what to buy and how to proceed with the ingredients to make a mixture for Adam to stop the diarrhea. He is usually quite picky, but he ate it and appeared to enjoy it. This morning Adam feels better and so do I--no more diarrhea. I'd call again. Thanks.

I am 82 years old and the person that helped me was very understanding and solved my problem(Real shut down when I clicked on Video). It took some time due to some driver updates. He found my problem and it is working fine today. Thanks for your expert help!!!

This guy had it fixed in under 5 min. Was great. Will be using more JustAnswer and stop wasting my time trying to fixed it myself. Thank you so much. Was great service and quick to response. Again I would use this service again.

Tyler from JustAnswer told me how to test or have it (broiler) tested. If it was bad, he also told me where I could probably find a place to purchase and/or order a new element. Then he told me how to order a new one and how to install it. If it wasn't the element he told me it would be a module that I could replace also but it was about 600 dollars and I was not interested.

I found Dr ** to be very accurate but most of all, very informative. I was very pleased with what information I received. My only negative is I live in Australia and had to wait a few hours for reply, but that's not Dr ** fault.

Divorce and settlement. Came back with answers promptly and helped me understand the process of lawyer to lawyer and time frame to send it to the judge. At least someone can give me answers, thank you. I have been dealing with 3 different lawyers and 2 of them seem to not get where I needed to go. The other lawyer always seems to postpone or delay and gets away with it, as for me the victim who cares, let me live in a room with hardly any money.

I asked how to deal with a summons for a court appearance related to a medical bill which I disputed. The Law expert gave me great guidance about my rights and next steps. I needed a bit more information about template letters for requesting specific information from the claimants, and he gave me links to great templates directly related to my state which I was able to adapt and take care of my issue.

Canon printer was spitting blank pages out the back, not printing my document. Actually he was not able to fix the problem, but that was due to my lack of computer knowledge rather than his skill. He spent almost two hours working on it. The printer is now fixed (by someone else). You charged me $5, $18, and $39. Can any of that be deleted since he wasn't able to fix it?

Was very helpful and responded in less than 24 hrs. My PTO issues also took several days to complete. Jon stayed with us until completed. I still recommend to friends and family. All of the information was transferred via email with no problems. I will use this service again.

Atty ** knew his stuff! Gave me advise and helped me understand what I could and could not do successfully. Took the time to explain the law, and called me to better explain for an additional $5. Explained how constitutional law is only admissible for bonafide governments, not HOAs.

I went online today to simply look up a definition of a term I had never heard of before (unremarkable cervix). I googled "unremarkable cervix" and someone else had already asked that question so I clicked on the site which was apparently JustAnswer. When I was reading on the page, a chat balloon came up and I told the person I was just looking for a definition and reading about it. They proceeded to ask me about if I had a doctor, normal pap, etc. which I found intrusive so I kept writing... "I've got great doctors. I'm good. Just looked up definition." Which in the comments of their page was pretty much being answered on their site already only I was being distracted from reading it by the chat person who was identified as a gynecological assistant.

While researching info on a problem with my stove I found this online service. I did join as a member, I did put in my credit card info, wrote my question, but was unable to submit it because they REQUIRED a cell phone number. I do not have one, I had "supposedly" been chatting online with a CSR, and when I couldn't submit the question because of the cell phone issue, I kept going back to the chat feature explaining I did not have a cell phone number to give them and couldn't submit the question. However, they did charge my Visa with two charges of $5.00 + $23.00 for the answer to the question I was unable to submit.

Went on this site this afternoon as I’m have issues with my car. Submitted the question. Then was asked to pay a deposit of 5 dollars then a balance of 46 dollars on satisfactory answer. Total of 51 dollars. I went for the PayPal option as I don’t wish to put my CC details online. Only to have the full balance of 51 dollars come up on the PayPal charge. I haven't yet received anything but immediately PayPal charge is reverted onscreen to the full amount. I didn't proceed as this is not what is the deal was when initially asking the question.

I have just cancelled my membership subscription. I paid for a one off question but they automatically signed me up to a monthly subscription. I thought I read the small print carefully but didn't see that coming. They say they are accredited with Consumer Affairs otherwise I would not have used them.

I joined the site because I found a solution to a similar programming problem I'm working on that had already been answered by one of the JA experts. I paid $3 through PayPal to see the results of that post. I received nothing and there is no way to contact the actual expert, ATL Prog. I've contacted technical support and they instruct me to post another question, which is directed to F. ** (who is listed as an accountant) and which will cost an additional $60. I received nothing for my money the first time and have no guarantee that it will work a second time. The technical support ignores my queries and simply tells me to post and pay a second time.

The expert response was incorrect, that individuals in the state of FL cannot proceed with Formal Administration, a form of probate without representation by an attorney, as it is considered practicing law. I checked with the Clerk of Courts and was given the exact opposite information, one may file Formal Administration forms with the Clerk of Courts and they will be given to the judge. The issue is finding the forms and completing them correctly as well as following the necessary steps in Formal Administration, it is an involved process but the Clerk of Courts said the information is available at the law library and she has had one person who is not an attorney proceed. (I spoke with the Clerk of Courts in Martin County Florida.)

I wanted some basic legal advice on a traffic infringement. They sent me back an email advising they had an answer. I went to access this answer. I was asked to review my credit card information. This seemed odd. I went back to my emails and saw I would be charged $76 on top of the $5. This is misleading. I checked my card info. It was correct. In fact, they took $5 out of it, despite saying I had to update my details. So I just wanted to cancel the account. I tried to use their chat, but it was unavailable last night and today. So the chat is unavailable but you can access their "experts." There is a button to cancel membership. Apparently if it does not appear then you don't have a membership. There is no button to cancel your account. You have to send them a message. They advise they usually reply in a few hours. They don't. I just want to make sure my account is closed from these pirates.

Provided the info that I had already replaced three parts on my dishwasher and needed a much more prescriptive effort/failure detection process. Specifically provided expectation that if they could provide that then I would be happy to pay the $23 charge. Instead, I got a "I was going to tell you to replace the pump" solution, which I had already told them I did in the initial $5 charge. Then my CC was hit for 2- $5 charges and the $23 charge. TOTAL RIP OFF! Just call SEARS instead, their techs actually diagnosed and fixed it fast on first try.

I found JustAnswer to be great with my electronic piano problem. The expert, Rusty, knew his stuff and gave me a number to phone for parts. He knew how to install the part and walked me thru the steps to fix the problem. It all took a few minutes. I am very satisfied.

I asked a question regarding my puppy Toby. Emailed this question to a vet on JustAnswer and paid $20. I got no response at all. I called JustAnswer and they wanted a screenshot of my PayPal payment before they would refund my payment. No answer and no service--terrible experience. NEVER AGAIN!!

The help I received was fantastic, accurate and prompt. The expert really knew what he was doing and helped me rewire a complex elevator control system. It would have cost me hundreds more and been weeks before a tech could have come out to assist me from the elevator company.

My dog ate dark chocolate. JustAnswer.com was so helpful and reassuring to have access to a professional when experiencing an emergency during off hours! I was very nervous about what would happen to our beloved pet. Thank you for this much needed service. Every time I've used JustAnswer.com it's been great!

I received a phone call from a vet who was patient and thorough with me with my describing a situation a friend of mine's cat was having. She took the cat to the vet the next day, after following the online vet's suggestions and found an infection she didn't know the cat had that was causing the scratching that the cream would not have helped.

Excellent, knowledgeable homeopathic doctor quickly found the right remedy for a health issue. He also had backups, links to purchase and was patient with my many questions. Have recommended this needed service to a friend who may want to go this way with rescue animals.

I couldn't get my Kindle to charge. JustAnswer helped me with a couple of easy steps to get it started again. Easy to follow online helpful hints and solution. I only had to reboot my Kindle and then re-charge it to get it going.

My Cadillac Escalade was always spontaneously shutting down. Car dealer mechanics could not figure it out – just said replace everything – only several thousand dollars and maybe the car will be ok. Found just answer online and took a shot. Received immediate response from a real mechanic who told me I needed certain codes. He then evaluated the codes and told me what he believed to be the problem and why. He explained what had to be done and well as a whole lot of info about my car – could not get anything from any dealer nor was the info in the manual. I had immediate response throughout my contact and could not be more pleased. Great website, real people, very reasonable. Would use this site again and again.

Dog ingestion - The vet responded within less than 19 minutes. He not only gave clear advice but also sent link to research article. Very helpful with reason for advice. Available for follow up discussions if necessary and a time frame that he would remain online. Highly recommended.

The technician quickly and professionally helped me troubleshoot and repair the blower motor capacitor on my furnace. The part needed to repair it was $9. I replaced it in minutes and had heat again. The HVAC company wanted $300. He saved me a lot of money. Greatly appreciated.

Dr ** led me thru what might be the issue with my cat and directed me to get him to a vet asap. He did have the worse case issue she diagnosed. Hope to keep him around for a year or so and comfortable.

I went online January 13 with a question. I tried to make a deposit of $5 and was told the card would not go through. I then used another card next. I NEVER RECEIVED AN ONLINE ANSWER. I instead upgraded to a phone call. While the doctor was kind and helpful, my first card was charged as well as the second card. Additionally, I was charged for an online answer I never received in addition to the upgrade preference of the phone call. This company should make their policies clear.

Barun held on to the end! I needed help with Windows 10 display issues. Barun quickly responded and worked through an initial solution knowing I had to rush off to work. When we signed off I realized the solution wasn't quite complete, and in a moment he was back on with me, working through everything to the end. My issue was completely resolved, and I felt connected to through the process in a way I wasn't expecting given the nature of online connecting.

It's not the $5 they claim. They charge you an additional $17 once you get a reply. I was okay with the initial $5 but not the extra $17. It's a scam. Of course I'm sure it's all in the small print so they won't give me the $17 back as requested. I would not recommend this service. You can find the same information on google.

Somehow I was enrolled your service at a cost of $38/mo. [Your mistake or mine, don't know]. I called and within one day the matter was resolved and my $ returned!!! That was fantastic, particularly in comparison to other companies' sorely retarded idea of "communication". Perhaps another additional business model for your firm could be doing consulting in this particular area; here's a place to start: "Sprint phone company". I signed on with them in November and cancelled with them in total exasperation early January; even their own point of sales people expressed total frustration with them. I just received yet another bill from them in the postage mail... I'll go no further now... Anyway thanks for your great service. It is nice to know there are companies like yours out there.

This is a good service and I would and have used it again. The "expert" was just that. I'm elderly and having a difficult time with computers. My "expert" was aware of this and was patient. The fix was complete and my satisfaction undeniable.

I signed up, asked a legal question, got a reply needing for information but when I tried to reply through the message box it wouldn't unlock for me to respond. There is no number to call for help except email. I sent a request for help. Received no response. Each time I log back in I get to the same spot and cannot reply. I don't know what the glitch is and can not get any help.

Information on Remote Codes - Paid the $5 for an answer but was referred elsewhere and could not get a clear answer. Then tried the experts approach, charged additional $27 and still was not satisfied. Thankfully Bell solved my problem. Believe you should refund me as you did not help.

Looking for some advice via internet. JustAnswer popped up. I read their info & mistakenly thought I was entering the question for review by a certified mechanic. When I entered my card information I noticed that the info was being "reviewed" by a technician to then pass to the mechanic. Before I could shake my head at the deception I had already entered my payment information. I immediately requested a refund. I was unable to see that the refund happened as my payment had been charged for 2 fees & then had 2 additional transactions for $0 dollars posted to my account.

I made the mistake of trying JustAnswer and the "free" trial period cost me about 60 dollars so far. You have to pay $5 to sign up and they tell you they have a 30 day refund guarantee. But the "free" period ends after only 7 days and then you are charged the subscription price. I signed up for the cheapest rate and that is what I was charged the first month. Then the second month I was charged for the next highest rate. I never asked to change my membership and I would have canceled earlier if they had made it clear the free period was only 7 days. From the high number of complaints on this website alone I should never have clicked on the JustAnswer site and I will NEVER do it again. My advice is to stay away from them!!!

Decided to try just answer for an automotive question and was prompted to put credit card # for 5.00 charge on my account, then during process website asked me to sign up for additional money which I did not click any of their offers as I did not want additional charges on my card and haven't used site before. The next morning I see an additional 23.00 charged, when I called customer service the woman told me that all this is explained in their website. I explained to her that this seemed misleading to me and she promptly told me that it was not that I just have not read their policies on their website. I am still not understanding why there is a 5.00 fee and then the next day a 23.00 fee. This just seems very deceptive to me. Why would it not be a 28.00 fee upfront? Be honest at what your product costs, do not bury it in your web pages for consumer to have to research before use.

I used JustAnswer before and been happy. Not today! This time was a whole nother story. Bill an "Immigration attorney" Who could not be bothered to say hello... Which is a minor thing when you think about how important lawyers info is. He gave conflicting, contradictory advice, when I posed one simple question, which could have been answered with a simple answer. 3 quotes of him contradicting himself, and asking for clarification, led me to believe the guy is drunk.

I was fired and it was due to a manager setting me up.... No investigation, it was retaliatory, and I was encouraged by a lawyer of over 20 years via JustAnswer to file with the EEOC. Well, they only handle cases for actual discrimination and not only that, I needed mounds of evidence and paperwork which she failed, of course, to notify me of. The lawyer I paid $35 to speak with one time, claimed they handled hostile work environment claims too. He was very wrong. I would have been better off traipsing around town paying a consultation fee to an actual local attorney.

I signed up to ask ONE question for $5.00: how to add time to my Pay As You Go TracFone cell phone. Next thing I saw was that it would take up to 4 hours to answer my unless I paid more for a quicker response. I did NOT want to pay more or wait 4 hours. I exited JustAnswer.com (with no answer) and instead went directly to the TracFone website, and added time.

I contacted JustAnswer in October 2016, was very happy with answers, but I did not realize I was signing up for a monthly membership of 36.00 charged to my PayPal account. I noticed the automatic payment today, January 6, 2017-- canceled it on PayPal. On JustAnswer, just be careful. They will trick you into joining.

First, I must say that the help I received was absolutely outstanding. I couldn't ask for a better response. My issue is the same as many others indicated. I had no idea about charges. When I first contacted the site (and I have no idea how I got there) I was informed about a $5 charge that would be refunded. Then I was informed that I could get a 30 day free membership, which I signed up for. However, this morning, I find an additional charge on my credit card. I find this very confusing and frustrating. It isn't that the charge is unreasonable but, rather, it wasn't at all clear I would be charged for the service or how much it would be.

I recently used the JustAnswer to solve a furnace problem. That worked fine. A week later my bank account was hit for a $38 charge while I was expecting $5. Seems they are not upfront about their charges. I was charged $5 for asking a question and then $23 for the answer and $10 for a membership, none of which was made clear. Upon calling they agreed to refund the $10, but told me the expert who answered my question would not be paid if they refunded the $23. I would not recommend them as they are not upfront about charges. During my Q&A I was repeatedly given the option to talk with the expert via phone instead of email for an additional $24, but somehow they don't feel they need to be explicit about the other charges.

I contacted the Vet Services and was very grateful and happy for this service! A vet answered my question right away and gave me great advice! It's comforting to know there is a professional out there who is available to me 24/7 to answer my questions!!

The person that help me was great. Nailed the problem in a quick second. Only asked 1 question and wanted an answer. I responded. He did the same and the problem was solved in less than 3 min. Excellent employee. Just don't ask for CA call. Cost 24$ more.

I found this service to be worse than useless. I was inadvertently redirected there while searching for help from google directly. I wasn't able to get my password reset. Because my google ID is an iCloud email address they ended up resetting my iCloud password instead and without telling me they were about to do that. (Which is a nuisance since now I have to remember a new password.) By that point they'd charged $79 dollars to my credit card which I had to call an 800 number and spend about 10 minutes of time to get reversed (and I can't even make sure that's happened for a few days). In short I'd avoid this service because their site doesn't work correctly (you can't upload screen shots, for example, despite there being a button for it.) It generates lots of emails, wants to install software on your computer so they can control it remotely, and doesn't have people patient enough to really understand what your problem is before they attempt to fix it.

The solicitor who gave me the second opinion was very knowledgeable and helpful indeed. She was willing to answer ALL of my questions, as well as review my draft appeal and offer suggestions for improvement. Excellent service.

The computer guy who helped me with Windows 10 issues regarding Movie Maker was great. I was told by others that Windows 10 would not accept the Movie Maker 6 program. He got the program working properly for me so now I am able to complete the presentation I was working on. He was fantastic.

My KitchenAid dishwasher 5 year extended warranty ran out less than 6 months previous to breaking down. The unit suddenly stopped working and there was no response from the push buttons. It was getting full power and there were no blown fuses. I did Google and Youtube searches and couldn't find the results I needed. I was thinking the main circuit board was bad but wasn't sure. I saw JustAnswer on one of the links and gave it a try. Thank you to your technician, he was able to narrow it down to being the push button control panel that was defective. I purchased one today and my appliance is now running! Thank you for saving me the cost of a service call or an additional $200 for a circuit board that wasn't the problem.

I thought I was asking a nurse for free not a service that charged. Now I know I am probably out the 5 but didn't realize I would be charged the 17 more as I was kind of in a panic about the situation. I don't want to be subscribed to this service as I was overdrawn in my account. Can you help?

I tried JustAnswer.com's services but was not satisfied and immediately cancelled the request. JustAnswer.com still went and deducted $5 and $17 later from my account and now are giving contradictory response when a refund is being requested. One executive answers transaction never happened and the other answers that the refund is processed.

I was charged for a free trial. Their billing practices are very deceptive. Plus, if you say you want to get a refund, they tell you it will be taken out of the person's account that answered your question! I thought that guy did a great job. However, just pay the $5/question. Don't pay for the trial or you will be treated unfairly.

Bad customer service. I spent 2 hours plus with two inept techs online. Not only could they not resolve my email problem but they created a new one by deactivating my Microsoft Office. The last tech subsequently put my computer into recovery mode and all communications were severed.

I have been trying the Just Answer (JA) membership since I needed to work on my vehicle and "having a mechanic by my side" (so to speak) could be very helpful. I wasn't sure how JA charged its customers and I had to cancel "a few times" for several reasons, leaving me with just the $34/membership charge. Here are some reasons I had to cancel:

I requested help in June 2016 concerning washing machine repair and was very happy with the response and happy to pay for the service. I put the payment on a credit card, which I don't use very much and foolishly haven't checked closely over the past few months. On checking this month's statement I found that I have been charged a membership fee of $54.59 on 20 Sept 2016. I certainly did not want ongoing membership and never intentionally agreed to it! Presumably I never unchecked a box at some stage during the process.

I logged on to JustAnswer to ask a legal question which I was told would cost me $5. I paid this and then realized it was an American company and I am in Australia. Their website stated that you could cancel immediately and the $5 would be refunded which I did. I have received emails since stating that their experts cannot help me because I am in Australia. However, they have now taken $64 out of my account for membership in spite of an email informing me that my account had been canceled and that my $5 would be refunded.

I had never heard of JustAnswer until I received seven text message alerts on my cell phone between 2 and 3 AM informing me that they had responded to "my" request for an answer. Realizing that someone had likely used my cell phone number on their registration (either by mistake or randomly), I contacted JustAnswer to request that my number be removed so that no future texts would be received.

I requested an answer, never received any conversation nor answer and was suddenly charged AU$82. THEN, they automatically signed me up for an unlimited membership and started billing me even more, so I cancelled my credit card. A review of the "expert" was automatically created on my behalf and assigned 5 stars by JustAnswer.

During surfing internet to get a car problem information, I went into this site by accident. It showed only $5 to get an answer so I accepted only $5 for payment but I didn't accept any extra payment. I got an very simple answer but no more gotten. However, it pulled $43 more from my credit card and my payment information is saved at that site which cannot be deleted. And it says refund is possible thru the refund button but there is no that button at JustAnswer-my account which it mentioned on Q&A. It was a little helpful but not worthy of $43 extra money which pulled out with knowing me which looked scam. I need to get refund. I am upset now!!!

It was so easy. I just googled them and found all answers I needed about my dog on a single page - http://www.justanswer.com/topics-akita/?problems. Would recommend this site to everyone who has real veterinary questions but don't have time or money to visit a vet.

My dog has been having issues that I won't go into right now, but I went to JustAnswer to get some help for him. The recommended price to answer his question was $28 and I thought that was reasonable so I paid it. While I was waiting for the vet to answer, a pop up window appeared in the corner. It was a vet tech asking several questions to clarify my initial post. She ended with a "Great! That will help the vet, but I just need a $15 deposit to secure your place." I knew JustAnswer had a deposit system, but it would be absorbed into the fee or refunded back.

I have received an email from justanswer.com in which they are refunding my $5, and they admit that I received no answer. I appreciate the refund and I must assume at this point that the site is not the scam I feared it was, and I appreciate the honest and swift response and resolution to my concern.

The medical answer I got was a direct copy and paste from Web MD. Followed by "Ask your doctor". The IT expert advised "Contact the manufacturer or return the tablet". You definitely don't need a PhD to come up with answers like these. I emailed JustAnswer that day saying, "The answers would only be helpful to a person with no problem solving skills whatsoever". They still billed me $40 per answer, though their website advertises in multiple places that you only pay the $5 good faith deposit unless you give the answer 3 or more stars. I gave them each one star. Being that I only have a BS in Biology, I would expect a medical doctor to give at least one piece of information that I didn't know. Having my card holder dispute charges as an unauthorized charge.

Got onto JustAnswer for some legal advice, went through my issues and landed on the credit card details page. Filled that in and guess what??? That's as far as it went...Pearl **, Lawyer's Assistant...is the one who takes your details, sends you to the payment section and then it's all over. DO NOT USE THIS SITE!!! Credit card is being cancelled as we speak!!!

I have to say that JustAnswer was great at helping resolve my problem and making me feel like a valued customer.

After visits by 2 plumbers I was at a loss as to why our Potterton Boiler stopped working consistently. I appreciate that sometimes it is hard to diagnose a fault without seeing it for yourself. But that is what these experts are there for right? I described the problem and that we had two plumbers who could not figure out the problem. I was asked to make a contribution before I could get the answer. I am not sure how much I said I would be willing to pay but next thing I know they have deducted £27. I still felt this was worth spending the money so I did not have to pay for more plumbers wasting my time. I got the answer from the 'expert' and called another plumber and paid him £95. I game him the 'experts' solution and he said that was not the problem.

Buyer beware! JustAnswer.com does not advertise their prices upfront and deceptively lures consumers in with a $5.00 initial fee which can, as other reviewers have complained, can be quite expensive. To make it worse, they have a policy stating: "The funds are not transferred to the Expert's account until after the customer has given their answer a positive rating. Customers may request a prompt refund up to 30 days after payment if they have not given a positive rating and are unhappy with the answer."

Cost $5.00 to ask the question about my vehicle and received a rather generic answer for a charge of $21.00. I'm cancelling my membership right now.

I have sent an answer to JustAnswer. After my complaint, I did not expect to hear any more of this matter. However much to my surprise, I received a prompt reply from JustAnswer with an apology and a refund. Once again I state I really cannot find my way around a computer so I have replied to them with thanks and delight that this company responded so promptly to resolve my complaint. I do hope I have sent it to the right section!!! I am writing here so that both JustAnswer and Consumer Affairs will know that I am impressed with the prompt and satisfying result. Thank you.

I was disgusted to be bombarded with choices to join and spend more and more money on my card. At that time I wanted to cancel before I got an answer but was locked in and they went ahead and charged the card the original $5.00 but then due to being locked in, they apparently need no further permission to continue. Being held prisoner and being a senior citizen was horrible. Unless this company makes you give permission on each charge before charged, do not go there and be trapped trying to make you spend more and more money joining them before you even got an answer to your question. Very bad setup. Like a steel trap. They sent an email that they charged me so I am a verified buyer... Reluctantly but hopefully they don't clean out my credit card. Trapping people is horrible.

JustAnswer.com advertise $5 for one question. I made a question about how to clean camera sensor. They sent me a PDF manual book of my camera, which I owned. Charged me $70. After several back and forth calls they decided give me refund of $28. I lost $52. Never again.

I asked a question and received the pop-up window that said in big bold letters there would be a $5 fee for my question. I looked at my bank statement and there was a $29 fee charged before and in addition to the $5 fee. Customer service advised me that my question was answered and the fee was $34, the $5 was just a deposit.

After checking several statements, I found that the following transaction is repeated continuously. But I had only one online transaction in March 2016 of US $28.00 with your site. JUSTANSWER EXPERTHLP 877-604-3160 US. In March, you have charged my credit card for 03 times. In April again on 22nd with the same transaction number. In May again, and finally in 22nd June again!! This is surprising and very disappointing.

I seen this website offering answers for 5$, except the following day I wake up to find not only did they take the 5$, they took an extra 23$. I made it absolutely clear all I was willing to authorize was the 5$ which was ignored and billed another 23$ anyway. Buyer beware.

I was very disappointed. I did not receive any help from your services but I was charged twice. One time for $36.00 and the other time $39.00. I would like the money back that you charged my account. That account is no longer open so please send me a check. When you check the order you will see that nothing was accomplished. The account you have for me is #**. Your assistance in this matter will be greatly appreciated.

Grass trimmer won't start. The tech that helped me was very knowledgeable able my problem. Didn't get back to me as quickly as I was expecting. Seemed lIke I had to wait until his workday was over, before he could attend to my problem. Quick response time was lacking.

On June 18 about 8:30 AM I asked the question: The wrong dog ate a ** pill 97.2 mg - both dogs are about the same weight and age. On June 18 at 9:35 AM I received a reply that my answer is on the way and it has been 24 hours since I asked my question. I paid my initial $5 and then another $14 and never received a reply back and just wasted my money on JustAnswer. Not happy with this JustAnswer website.

Five years ago I used this site. I sent my attorney a copy of a letter which I sent my then current HR person detailing a very negative situation that went through with a client. I wanted her to just comment on the letter. Now, 6/17/2016 I find it being used as advertising and promotion on the site for the attorney who I was using. The letter still has my first name in it! THIS IS UNBELIEVABLE TO ME AS A PROFESSIONAL! Then I had to call and talk to a very unpleasant woman who not only had a problem finding the letter but could not guarantee me that the letter would no longer be used for promotion on their site. This site receives a F minus for unethical and sloppy use of a personal correspondence to one of their very sloppy attorneys.

Asked if a '91 Dodge had a Crankcase position sensor and the answer was yes... Out that this was untrue.

This is the second time I used JustAnswer for my dogs. The first time was to diagnose Pigmentary Keratitis in my husky's eye. The travelling vet (we live in a remote location) didn't know what it was but the vet on JustAnswer correctly diagnosed it after I described what it looked like. She sent me photos to confirm. We ordered a homeopathic remedy based on her advice and the brown spot on her eye is shrinking.

Could never get to the response. Could not open. Please cancel the subscription I will not use. Got rid of cat.

I very much appreciated his patience and expertise.

Don't believe it when you read 'tech support specialists online now'. I asked a question and paid $40 at 3:40pm... It is now 9:07 and I have not heard anything. I will be starting the process to get my money back in 48 hours. Very disappointing.

Sent JustAnswer an email including the fertilizer name and brand. Within 15 minutes I had a detailed answer and instructions about side effects and actions to take. I very much appreciate your service and I was immediately relieved! Thank you so much.

I had just changed to Windows 10. My Start screen would not open, nor would the search key next to it. Your technician was very patient and at last the problem seemed to be solved. However, 2 weeks later the problem is back. Can you take care of this? Without charging me again!

I needed help diagnosing why the mower blades would not engage. Your representative knew the exact model and a number of ways to troubleshoot the problem. After finding the problem he also knew where to locate the parts we needed and how to both remove the old and install the new ones. His knowledge and attitude were GREAT!

State/Province is Victoria, Australia. Was quoted $55 for email problem, which was repaired, but I was charged this amount twice. On trying to query this overcharge, was told cost of query would be further $50. Very dissatisfied.

Microwave was pinging and printing across top of key pad that it had shorted and I might need help. I got hold of you through GE and after agreeing to pay for a phone consultation complete with giving you my credit card #, was told that I would be called "momentarily". After two hours waiting, I tried again. Same thing happened. Three times I waited over two hours for a call. Then gave up and called local person. Total disaster.

This is only the second review that I have written because it was so well deserved. The short story is that an air handler coil in our Trane system failed and I confirmed with Trane that replacing the custom coil would cost $3000. My HVAC contractor was of no help because he was interested in either selling a custom coil or a new air handler for $3700. I tried to get information from my HVAC service company regarding a used air handler system and received NO help at all. Not even a response to my inquiry. "Billy" at JustAnswer.com became my HVAC tutor. He was always there for me and his information was always accurate. Ultimately, I found the perfect used air handler for a total of $400 (including shipping charges) and 10 years younger than the unit that failed. I'd say that is a WIN and money well spend on JustAnswer.com!

I waited very little time before I received a response from an expert. He was very helpful, asking for photos and a little background information. He was very quick to respond with suggestions. I have NO issue with his advice or the responses he provided, at all! However, in the end, because of the nature of the problem (getting an old rev counter to work with a new alternator) I was unable to solve the problem. So great expert, good service, but not any guarantee of a usable answer - which still cost me either way.

I initially signed up for remote software and hardware services. But I left the location for the remote services and requested a refund. Unfortunately did not use PayPal for protection from poor business practices of the seller and essentially paid for not receiving the remote software and hardware services requested. I did request a full refund in good faith and fair dealing but our interpretation of services received is grossly misrepresented. I do not under any circumstance recommend obtaining services without protection from JustAnswer. The method of business and commerce on the internet is bad faith and unfair dealing for unsuspecting consumers.

Worthless advice. Basically told me nothing and charged me $60 bucks. Nice scam.

4 year old washer had loud grinding noise on last spin. Your representative gave diagnosis of problem, advised call service tech. Your rep correct. Repair too costly. Purchased new washer.

Prompt and effective recommendation.

Overall was helpful. Knew what they were talking about and helped to confirm what I had investigated online about the subject. Were quick to respond which was also helpful as I was dealing with a medical problem. My vet did blood work on my dog and her alkaline phosphates were extremely elevated. Was extremely worried but thankfully a repeat 2 weeks later has shown that her levels have dropped to within a normal range and she is doing well. Thank you.

Very timely, professional and expert advice and counsel. Very much appreciated.

After weeks of guessing I decided to give JustAnswer a try. Didn't take long to realize I was dealing with a real professional. Very knowledgeable. Helped me eliminate the guessing and got straight to the problem.

The answer was great but for the money I feel I should have gotten more contact so I could have resolved my problem. At the rate you charge I might as well just called Mercedes.

I wanted to know if the phone calls I have been receiving from people with foreign accents claiming to be with Windows Customer Support. They claim that there are numerous errors on my computer and it may be infected with malware. They want to take control of my computer and fix it for $100. The answer I was given was that they were scam artists. I said that my computer was running slow and a tech looked at my computer and told me that adding more memory would probably fix it. I said that I would live with it and signed off. That was $35. Another person contacted me, unsolicited, and said that he could take control of my computer and fix it. I declined! Today, I see on my credit card statement that I was charged $50 more. This is unacceptable and absolutely no better than those scammers from India. I will dispute the latest charge!

Very knowledgeable and on point.

The expert assigned to my question was indeed a very good expert. We made approximately 27 email exchanges and he found the exact problem. Needless to say, I was very pleased with the system.

Big rip-off. I asked a question about a Time Capsule problem, paid $5, was told that I have to pay another $30 to get the answer. Tried to log on to actually make the payment, and the site was unavailable. A total waste of time.

Prompt, courteous service. Dr. ** did not make me feel rushed at all as we were discussing the issues.

I asked what to do if I canceled a loan within the 3 days to rescind it. It was a loan that paid off an investor and gave me cash out. I was told that if one entity holds onto the funds, it is no defense. She apologized. I could not believe that by following the law, I had no defense. I took the loan to another loan officer friend. He scrutinized the loan and found many infractions that make the loan document illegal. Now I must wait for my attorney to return from vacation. I was told that the 3-day rescind effort on my part should stick. His advice was directly contrary to the attorney who advised me.

Although the final problem with my dog required a visit to the Vet and subsequent surgery, I found that the Vet that tried to help me with the problem was wonderful. Without an actual "hands on" exam he did his best to give me options to take care of the immediate problem. I have used this service on a couple of occasions and have been totally satisfied with the information and help I have received. Thank you...

Zoey's advice was accurate and a great help in contacting my State Officials on this matter. I'm in the process of filing my complaint to Florida Department of Agriculture and Consumer Services and Florida State Attorney General. I hope to have this matter resolved and the perpetrators held accountable. There's no telling how many people have been scammed by these people. Thanks again for all your help.

I was attempting to view an answer from a previously asked question. The site said the answer was locked and could be unlocked by paying $3.00. I added the funds to my account and "unlocked" the answer. There was no answer provided. I attempted to contact someone from the site and was met with a $70 fee to ask a question. The "tutor assistant" is just a program that provides no valuable insight and just leads you to the same page to ask a question for a $70 fee. I would the $3.00 refunded to my Paypal account unless someone is able to get me the requested information in the next hour. Until this happens, I am completely dissatisfied with this site and its staff.

The vet was direct and prompt. Probably saved me $100 vet bill for answering my question.

The service is fine and I would use them again if I was in a jam. They opened an account without me knowing or an "adhesion" contract that I was not aware of until it showed on my billing. But they were prompt in giving a refund.

Multiple charges were made to my credit card for one question. Then they charged me for a membership fee and when I tried to cancel said membership, the website said I didn't have a membership. But they charged me the fee. Using their website under Contact Us, I emailed 3 times but still am waiting for a response. Maybe I should Just Answer to a lawyer. Complete waste of time. Beware of the charges. Still want my money back.

Maytag washer repair assistance - Tyler ** asked a few questions and assisted in troubleshooting via multiple emails. He knew what he was talking about and I was able to order the correct part. Good experience.

Having tried JustAnswer.com on one occasion to resolve a technical query concerning a specific car repair, their "expert" did not respond until about 6 hours after raising the query. Even then, there was no actual answer and coupled with the ridiculous the time delay, the whole experience was totally unacceptable. Having had to pay in advance of receiving their so called "help", I complained and thankfully the payment was reimbursed to my credit card account. However, since then JustAnswer.com have been taking unauthorised payments from my credit card account on a random basis. I have been back to them via their extremely complicated website but to no avail.

Great service, quick and accurate answers.

I can't express how thankful I am to JustAnswer! Last Sunday my pet dog fell sick out of blue. He started acting weird and made weird sounds. I am new to the city so wasn't aware of any Vet who would be available on Sundays. I somehow came across this site and trust me the experts here are as concerned about your pets as you are and they give you the best service at the earliest. My dog is feeling so much better now as I'm writing this review! Thanks again to the experts. Keep helping us online. :)

I feel I have been ripped off by Just Answer. I found the website through a websearch for "online Neurologist". On the webpage link everything look professional. There were section under the question box, which provided details of several neurologists with good credentials. I proceeded with my question summary of my health problems and received a two sentence lazy answer which was vague, unhelpful and incorrect. Bearing in mind that the doctor was portrayed in emails and in several places on their website as being a neurologist, I proceeded to find out his credentials and found his profile on a websearch. He was not neurologist or specialist.

I'm not sure that I would use JustAnswer again as I got 2 totally different answers so I really ended back at square 1, not knowing what to do with my tax submission. I got an answer from Lev initially saying basically that I wouldn't have to pay US taxes on my UK pensions, then when I went to follow up, Lev wasn't there. A lady followed up with me who was of the complete opposite opinion. So I paid $76 the first time and $55 the second time. I didn't really expect to get charged for the follow-up. I thought that I might have got some further feedback from JustAnswer, given the circumstances, but unfortunately not.

Very helpful... but sent a second question to their answer and got no response. But was very helpful.

I had hoped the diagnosis I received would resolve my problem but unfortunately only led me to spend more money and I still have the issue. My 2003 Honda Odyssey has been throwing codes P300 - P306 & P1399 which are random misfire codes and individual codes along with a transmission code. I have replaced the EGR valve and cleaned ports, replaced all spark plugs and coil packs prior to submitting my question. I also noted that I have a ticking sound while running.

I asked my question. A few minutes later I was ask a question about a part I had purchased. I replied! I didn't hear back from my expert Mike ** for another four hours. He told me his computer crashed. I tried to contact anyone - no response from customer service or my expert during my wait. I ended up making my own automotive decision on a part I should purchase. Luckily it was the correct decision. I noticed my credit card was charged the full amount before I ever got an answer. My expert told me I could still ask more questions later. He asked me to click the like button so he could get paid. I tried to ask another follow-up question the next day but he never answered me. Bad experience for me.

Needed to know if I had to remove a built in oven in order to access a spring that had become unhooked. Unfortunately that model required removal to access the spring assembly. At 70 years of age it required assistance and knowledge not guessing. Mission accomplished, oven works great again. Thank you.

I got the answer I needed, wasn't complicated, but did not know it was going to be 28.00! Way too expensive for the help I received. I will not be using this service again.

I had stressful two days before I resort to JustAnswer. My question was about a planning applications decision which has been granted and then revoked. The answer I have received hit the nail on the head. Furthermore, I had also a refund issue with customers service for a duplicate charge Benn incurred when I first logged in. Contacted the customers service. I have got a prompt response with immediate refund into my account. Excellent service guys.

The ConsumerAffairs reviews for JustAnswer look to me like they're being manipulated by JustAnswer. Any poor review is stamped with a big X and crossed out. Look at all the ones that are crossed out - I think those are the real ones. This company appears to pose as a regular Q & A board like hundreds of others you can view free. I went to see if I could clarify a Roku issue. I started reading through some comments - just as I'd done on other sites. Suddenly, up pops a chat box with a "Computer Technician Assistant" offering help. I entered my question and was then told that she'd put me in touch with a real Technician after I paid the 5$ fee. No information given at the time that that's just the FIRST fee. You pay another fee after the Technician answers your question. This information isn't given upfront. It strikes me as very deceptive.

My answers were rather slow coming and were mostly questions. Also my wife thinks we may have been charged twice. My previous contact with JustAnswer was good.

Replaced main controller, motor controller and door switch. Had motor tested, good. Still no spin.

Water Leak under a Hotpoint CSX- 22DKD refrigerator -The responses from your site gave us hints as to what to check out. As it turned out, the problem recurred when we tried to retrieve water from the chilled water side of the ice maker. We found a leak in the fresh water chilled hose. Am awaiting parts to repair the faulty portion of the hose. Thanks for you support and assistance.

He was unable to help me. Not unhappy with tech, he did not know. After he opted out you have emailed me to death. #3 or #4. I hope you don't try and bill me for this.

They advertise an answer within 30 minutes, and then after you pay they say it may take up to a day to answer.

Used them. Advice was worse than worthless. Did MORE damage!! IMHO, they owe ME! But they refunded my fee and cancelled my account on 4/3/2016. OK!! Then I was billed $57 for a monthly fee on 4/27/2016!!! Many emails to 'Mark' who cancelled my account...several chat conversations...phone conversations. Was assured it would be fixed by 5/5/2016. NO RESPONSE!!! OK, I'm out another $57. Whatever. I have fixed the damage. The 'expert' did. So, the 'help' that is offered is really worthless. They do NOT have professionals. More like dangerous morons!!! This is REALLY just a SCAM to get you to sign up. THEN drain your account. Do NOT trust these scammers. I did pay the price.

This web-site is a scam. They get your $5 deposit. They will not answer question till you pay them another $26 dollars. They represent the site as a deposit, then if you are sissified with the answer you pay additional $23. Mike ** their so-called expert wanted $26 to continue, before I got any answers. If you earned your money do not give it to these scam artists. They to get you into a long term contract for only $28 to 56 dollars a month. BIG SCAM ALERT!!!

I had a problem with my cat's health and used the system. I was hooked up with a "Dr. **" who was very professional and caring. I was totally satisfied with her responses and her concern for the health of my cat. This is the second time I have used the vet service and am very happy with the results.

I started writing a question and gave my credit card, then backed out, as I had found the answer. The only thing I had seen was '$5 refundable for first question.' Lo and behold, I then got an email saying my account had been charged $36. I did find the email answer sent to me, but it was clear they had not completely read my question, and the answer was of no use. I called the JustAnswer phone line, and they said they would refund my $36, which was the only good thing that happened.

My Thermador oven was intermittently shutting off or sometimes not lighting at all. Thermador repair person cost me $80 and couldn't diagnosis it. JustAnswer tech resolved my question in less than a minute for a fraction of the cost - to be the cooling fan. A $103 fan and oven works great again. Thank you!

I had an answer within 5 minutes. The person I talked with was polite & his answer was spot on. This was a quick way to verify what I thought was going on with my vehicle and I would recommend this to everyone.

The doctor asked me to send a picture of the burn. He replied swiftly, gave me an accurate diagnosis which I verified with the pharmacist who sold me the items I needed to help the burn heal.

1 day old puppies were fading (dying). The person recommended to give me advice was a former breeder and vet tech and her suggestions probably saved their lives. I would use this service again.

The Dr. used a lot of medical jargon that I didn't understand. I don't feel like he addressed my specific question which was, "can I hurt my brain by being engaged in bulimic behavior". He focused more on me getting help. (I am.)

IT Miro, was a pleasure to deal with. He was able to complete on the task in a very short period of time while I watched on the secure network viewing plate form. It was a fantastic alternative solution which was greatly needed as my company IT personnel were not available at the time. I was a little reluctant at first as I was opening up my network to an outside source (which I never do) but I felt that this group's policies and ratings from others allowed me to feel confident that no exposure to risk was present. Miro was very professional in his communication and efficient. I was back up and running in no time and have not experienced any further issues with what he had fixed for me. I have shared this option with my staff (who are usually in remote locations from time to time, with Internet access) to use this service should they need IT assistance. Thanks again JustAnswer and Miro.

I wish I'd found this service sooner! The auto tech that answered my question about the blower on the climate control in my truck was absolutely right on, and I was able to replace the part myself and save a lot of money. I will keep using JustAnswer the next time I need advice!

1996 dodge pickup. Although we couldn't figure out the problem I felt that I was given several options to try. The tech seemed competent and friendly. The only thing is sometimes the response took a little too long. I would use JustAnswer again.

I described the problem and asked if there was a fuse inside the unit. My account was handled by Tyler ** with a timely email with details of how to access the fuse and check it for continuity. I did so and emailed back that it failed and if this fuse was an auto type. Tyler explained it was a fuse designed for appliances. I found one at Lowe's and replaced the faulty one. Put the vent cover back on and plugged the cord in. Bingo! I was a happy camper. Very nice experience. Also, I appreciated Tyler explaining that if it wasn't a fuse problem other possibilities could be expensive and based on the age of the unit it might be time to consider a new unit. That statement made me fill comfortable that he was acting in a prudent and professional manner. l will use this service again.

I was extremely satisfied with the probable cause that Lisa gave me concerning my dog's symptoms. And the remedy she suggested worked perfectly. I have told several of my friends about the site and I am sure that I will be using it again, should a situation arise where I need a quick reply.

I was very satisfied with the initial answer given by Robert **. And on his note I was asked if I had further questions. However, I was not given instructions as to how to do this. When I tried to ask further questions, more fees were requested. I had already paid $38.00 and was not willing to pay more fees.

The woman who helped me (who I don't believe was even a doctor) didn't explain the answer and she ended up being completely wrong as I am pregnant.

My car was shaking terribly on the inside but not visible from the outside. I sent a question & received a timely reply. The gentleman provided a list of three possibilities. He also suggested which item to check first, based on the cost. He was absolutely correct. My tire was worn. The damage was so bad the tire was uneven where the tread should have been. This is a excellent tool especially for females. When it comes to car repairs you really don't know who to trust. Thanks.

I was desperate for expert medical support; it was a Sunday. Sumi, my elderly Siamese mix had gone down to 4 lbs. She was just given a depo shot 1 week ago to lessen the drastic loss of fluids, thru diarrhea and vomiting. I was advised against feeding her chicken or any kind of fish as this was considered to aggravate the condition. Venison, duck, quail, turkey... None of these did she care for. On Sunday I was overwhelmed with helplessness, and needed to reach out. I went online and found your service.

Lev was very helpful and clear in the answer he gave me about a tax question I had. I would definitely use his services again in the future.

I had an old watch that had previously defied identification; but with 'Mike' from JustAnswer together we chased down its identity and he was able to give me the independent 'tick' and valuation I needed to show others that the watch was a genuine article. I also liked the fact that with JustAnswer I could join up as a regular or keep my involvement on an 'as needs' basis which is what I prefer. This is a few times now that I've been able to use JustAnswer to clear up an antiques question - yes you have to pay for the appraisal and the item isn't worth it but without the appraisal I would never know.

Had a very positive experience! The first time I used Just Answer I had a legal question. My question was answered within the first 15 min. This saved me time, money and embarrassment to have to go out of my home for legal consultation. In fact to be honest it saved me 15,000.00 not getting into the legality of it. The sweet thing it only cost me 45.00 for my question answered in 15 min. Plus a tip I gave. The questions are answered from professionals whether it being a lawyer, tax consultant or a certified Public accountant, doctors, you name it they have the answer. After the first question was answered I thought I may as well try with my financial questions, so I used them two more times and was entirely impressed. Put it this way; for a small amount of money that it cost you have way more to lose if you don't trust these people! They are for real and I'm so happy I found them. I have already told many people!!!

The information provided by my assigned lawyer was comprehensive and informative and allowed me to move forward and deal with my legal issues. Excellent response time and amenable. Was truly please with the services rendered.

Multiple advertisements proclaimed that SS recipients can increase their checks for the rest of their lives. Some are eligible for an advance payment of up to $60,000 in one check. Others are eligible for almost doubling of their usual SS checks lifetime. It was researched by "JustAnswer" and determined not true. The answers to my questions were not what I wanted to hear, but the attorney was just the messenger, not the adjudicator.

The tech helped me narrow down the area and accessed schematics to help me fix the problem.

How to reconnect wireless mouse to keyboard. Very helpful and resolved the problem in quick fashion. Thank you.

I paid $39 for 2 days of nothing. Everything they told me to try, I either already tried or it didn't work. Wound up fixing it myself after thinking what my problem was. I had to make a new rule in Norton firewall. They allow traffic to and from the printer outside my network. I asked them if a firewall could cause the problem and he said no.

My wife and I were trying to get our taxes filed this past week and a lot has changed over the past year in our lives and it was starting to get confusing as heck. We ended up googling and looking for more information and we came across JustAnswer. After a little bit of back and forth on the website and a phone call with one of the Accountants, we finally got everything wrapped up this past Friday, and then the accountant let us know that the filing deadline had actually been moved to Monday, so we were actually very much ahead of the ball and for less than $100 out the door. This was a heck of a deal and a lot of stress saved.

I worked with some of the customer agents on a few questions I had. They were polite, accurate, and knowledgeable. A+++ I also worked with Adam **. He is a customer support lead/supervisor. He was excellent to work with. He went above and beyond in answering any questions I had. He was extremely knowledgeable and his efforts were much appreciated. Way to go JustAnswer customer service!!!

Canceled online 5 days after start. They did not email a confirmation. Took $31 out of account the day of inception. 7 days later another $36. Had only one question for attorney with no last name, who knows if he was licensed in California. Was told in login there was refund but instead it was the $36 charge. Called 800 number. Was located in Manilla, Philippines. Gave me San Francisco number. It was disconnected. I also had to make it very clear I was cancelling anything and everything and that they were to not buff my account again except for the credit that I have not seen yet. They were also only willing to give the credit for the $36 not the $31. Also the attorney was very aggressive about me writing a recommendation about him. Right now these people look like thieves and liars regarding billing and call center.

The answer to my question was proper and appropriate. The charges, however, were exorbitant and excessive. I agreed to a $5 charge, and even gave a tip based upon the helpfulness of the "expert". Then, I found an additional charge on my credit card; one that I had not authorized. I will never use this service again, and will do everything I can to educate friends and colleagues.

JD ** responded to my question and gave a thorough response. Also gave suggestions for next steps and stated what is required to move forward. Also followed up to see if I understood the response or need further clarification. Will definitely use this source for future legal consultation.

Mike was on the level letting me know that there was a main board in need of replacement and that it would be just as cost efficient to buy a new television...which I did. Worth the investment paid by contacting JustAnswer.