JustAnswer Reviews

Awesome app and idea. If you are a doer this is the absolute perfect app. I use it for everything. Knowledge is power and who better to learn from that? Experts and professionals. I will be a member for life. This app will save you SO much time and money it's ridiculous. The membership plan is great. Cheers.

Dog training. They were super helpful.

Didn't come up with an answer to my question and then offered me 25% off next question. Seems like a really good way to make money to me, just take the money and not even bother to find an answer. I paid for an answer and didn't get one, so therefore I want my £15 refunded.

The tech that handled my problem keep in touch until I got information that solved my problem. I give him a two thumbs up.

JustAnswer are scammers. I used Just Answer to get an answer to purchase of property. I paid for that and got my answer and then canceled so I wouldn't be bound to some monthly charge. Just Answer has continued to charge my card each month $46 and refuse to fully refund.

I had a very serious question about domestic abuse and property rights. They said they'd answer. Then I got to a page asking me for my credit card info and a refundable $5 deposit. When my answer was "ready" (I never saw it), they said they needed my credit card again and tried to charge me $58! Needless to say I declined that amazing "offer".

They'll refund up to 60 days, so I am still having to argue about the first charge. I would never recommend them. I should also have used a temporary credit card number that would have prevented this. I just did not expect any automatic deductions. Shame on me for missing this until just now. Shame on them for underhanded business practices!

Apparently there is a lot of automation on this site. They make you think someone is on the other end of your PC from the moment you visit. I was greeted immediately by a pop-up telling me an expert was waiting to answer my question (not true). I also had a pop-up telling me to pay $5 for a "reservation???" After reading much fine print I saw that it was a deposit of some sort on the amount I agreed to pay. I adjusted the sliders that automatically change the price I would pay for the answer... depending on the speed and complexity.

Love this site. I got the answers I needed for my dog who was going to be seen the next morning at the vets. I got the advice I needed to clean and disinfect her wound and keep her comfortable until her doctor appt. The person who answered my question also went on to tell me what to expect when I went to the Vet appointment. I will use their service again! Thank you for such an easy service!

I asked a question about a property matter and paid £3.00. They couldn't answer it. I then found the shysters were charging me £33 a month for their 'services'. That's the American way I suppose. They also told me I had not been charged. Utterly disgusted.

We have used the service previously and found once again that the info with the reply was accurate when checking the antique item closely. The assessor was polite, informative and obviously knowledgeable. We were delighted with the valuation and now have a good idea for insurance value too. We have presently nothing for valuation but will gladly come back to the same assessor or another if necessary. Highly recommended.

Paid $34 for medical advice and all I got was a repeat of my described symptoms. Didn't answer my question at all. No reason, no explanation. I could've just asked a 5 year old and got the same response. Would've been better if I actually spent my money on a real doctor!

Nora was excellent! She took some time to ask me pertinent questions, accepted nearly a dozen photos of a very old piece of art. She researched it within a couple of hours and expanded my knowledge of the piece and gave me an approximate estimate of its value. Overall, I was very satisfied with the service and with Nora in particular.

ROERT ** responded to my question but I was unable to respond to his comments which I want to accept. Your computer robot puts me into an endless loop of dropped lines and "recover webpages". Can an actual human being tell him my phone number is **? And I would like to get started on the actual problem at more money than he quoted.

These guys are a gift sent from heaven!! For a few bucks you can save thousands of dollars by getting experts brainstorming on your car to help you fix a problem, giving you the best advise & the best approach to solve it. If you are a DIY or just somebody that needs expertise in a car problem, this is the site for you. Thank you for your existence & help.

I received a reply from JustAnswer and I am now quite satisfied that customer service was trying to help but did not understand my problem. Thank you, Adam, for taking extra time to understand my problem and then fixing it quite quickly. To anyone else having problems with this site, my advice is to try to keep communicating with customer service. I think they may often need more info to help them understand and fix your issue.

I had an important legal question. I didn't know how to go about finding the answer without doing hours and hours of research. I asked the experts here and I received an answer within moments. The experience was wonderful. I will be using the service again--and again--and again!!!

Initially, I gave JUSTANSWER.COM a very poor rating, because the advisor that I was connected with did not solve my problem. I never complained directly to JUSTANSWER, but when they discovered my dissatisfaction through the Consumer Affairs website, they contacted me and based on my dissatisfaction, and gave me a full refund. No one could ask for or expect better treatment; I am very satisfied with JUST ANSWER and will use them again when the need arises.

My husband, thinking he was helping out, tried to use the website to get advice about his car. The site is a joke, and the people answering the questions are by no means experts - "trivia expert" - are you kidding me??? He asked one question. They have since then charged $60 to our JOINT checking account. And it's amazing, every time you call customer service to get a refund and to tell them to stop charging your card, they are "busy helping other customers". Complete scam and unbelievable to me how people could care less about taking someone's hard earned money.

I finally got a hold of the company and they refunded the 3 months of charges. Thank you!

Where do I start? Hmm... On a positive note: I had a good experience and got good advice from who seems like a reputable expert. But everything about how this site conducts its business is shady and short-sighted. I probably won't come back; no repeat business from this diligent consumer! Here are just a few issues: Shadiest first - the site gave my expert a 5-star rating, told me that I HAD GIVEN A 5 STAR RATING, and gave no way to change or adjust the rating. No wonder the experts all have 5-stars across the board!

Went to JustAnswer for help. Was told I would only pay if the answer was good. It was not. I received 4 charges on my checking account. They stole from me over $75. They should be put in jail. I tried to close my account after not receiving help, could not but received charges 02/16 for 5.00, 02/16 for 1800, 02/16 26.00, 02/17 26.00. Can't get my money back out of these crooks. I never ok these charges.

My parents have had an antique Chinese room divider for many years. We never knew the origin or subject matter depicted on it. An expert on JustAnswer was able to give us tons of background information on the item as well as price it. If we had taken it to an appraiser, I'm sure it would've cost at least $100. On JustAnswer, I paid a quarter of that and the item was appraised at $10,000. I've used JustAnswer numerous times now, and not just for Antiques.

I use my membership to ask questions to all kinds of experts. It is so convenient to be to ask a question and get an answer within minutes versus waiting at the Apple store or paying for legal advice. This is such a great service to have on hand!

They lie to you. They say they won't charge until they get you a satisfied answer then they charge $28 ahead of time. Then they tell you you will be billed every month and they haven't answered your question! They need to be closed down by the law!

I have used JustAnswer several times and they always deliver for me. I asked once about my pet snake and the vet was great. They also helped me with my Toyota Tundra when it was making funny noises.

When I first moved to the US on work in 2011, I wasn't aware of the traffic laws in the country. I wasn't sure if I could drive with my Indian driving license and so many related legal issues. The more I googled, the more conflicting information I saw, the more confused I got. One of the pages I landed on was about a similar, but slightly different question that an Expert on JustAnswer had helped with. Encouraged by the exhaustive and non-legal easy to understand explanation, I asked my question. What thrilled me was that the expert addressed every conflicting explanation I had seen online before I asked about it and proactively explained the situation it applied in and addressed my question. What could have taken multiple back-and-forth interactions was resolved in just one exhaustive, simple to understand and most importantly - respectful and empathetic response that I got.

Did not complete my service on JustAnswer because of the price, in fact received a email asking me to complete my info. I did not and just ignored email because of the price. Was not interested. How they were able to charge me through PayPal I do not know, never received an "answer". A scam, beware.

Proved to be very helpful. I was stuck with my plumbing issues at home and could not get it fixed in spite of getting number of local plumbers to my house. The main issue was the flowing hot water and there was a small leak. Suggested by one my friend, I put my questions here and got the perfect solution. JustAnswer is the place everyone should look at for any questions they have.

I had a big query regarding assembling of the camera to be mounted on the Quadcopter. I put up the query on JustAnswer and the process explained was so detailed and easy that I could manage the installation as per instructions provided and now can take great pictures.

My dane Leila, was not well and I wanted a second opinion on what the doctor had said. A friend recommended http://www.justanswer.com/. I was impressed with the expert's knowledge and willingness to help. I will definitely recommend it everyone I know. Thanks.

Recently I contacted JustAnswer regarding issues I had with my Toyota Corolla's AC. I was very pleased and surprised by quickly the Expert responded. He was very respectful and patient with my many different questions. When I decided to take my car into the shop, I was even more surprised with how accurate the Expert was when diagnosing the issue with my car over the computer. I am very pleased with the service I was provided with by JustAnswer and will continue to use this site and recommend it to friends and family who are needing answers to their questions quickly.

Several months ago I used JustAnswer to get some questions about my dog limping answered. The limping had worsened late at night, and I needed to know if I should take him to an emergency vet. I was very pleased with the fast response time of the Vet who assisted me, as well as with the answer I was provided. It ended up being a non emergency situation and I was provided with a solution to help ease the stress on my dog.

I found myself over 400 miles from home, and stranded because my truck would not start. The Expert that helped me on JustAnswer was fast, friendly, and really was helpful and able to get me back on the road in no time. Not only was he patient with me by explaining every detail, he was fast in his responses because he realized I was sitting in my truck along the side of the road! I would definitely recommend using JustAnswer again!

I was working on my laptop late in the night and suddenly it went blank. With nobody to call that late in the night the experts at JustAnswer were a great help! For someone with a minimal knowledge about laptops, the expert took me step by step on fixing the laptop. I really appreciate their patience and the in depth knowledge! Thank you JustAnswer!

I have used the services of JustAnswer twice so far. Once for a legal question relating to a friend's visit to the US and another time about the health of a pet. Both the times, I was impressed with the quick answers that I received. The back and forth questioning by the experts and then the detailed answers were very helpful. In both the instances, the experts also followed up after about a week to check if my problems had been solved. This only shows the expert's and company's willingness to help someone who may be in need. I would definitely recommend this company to my friends.

I had contacted JustAnswer.com and paid 46.00 for a consultation. I was done using their services. I see now that $56.00 has been deducted TWICE from my bank account for membership. I never signed up for a membership. I did not set up an account with them and it appears now be the only way to contact them.

I contacted the lawyers at JustAnswer to get some initial information. I was told that to ask a question it would cost me $5 and that this fee was refundable if the question was not answered, or if I found the answer to be less than helpful. If I found the answer helpful I would be charged $40. I paid the $5 - asked the question. I waited...and waited. Finally I got an email from JustAnswer stating that a lawyer had answered my question. I went to look at the answer and instead reached a page that said "Sorry, there was a problem with your payment, would you like to use another method to pay?" No, I would not...so, I waited longer. Another email arrived saying that I should look at the answer that my question had received. Again, I reached a page with another payment error message with another prompt to pay again using another method. No, thank you.

They resolved it but only after they saw my negative review. I think they provide a good service but also cause unnecessary angst with their customer service.

JustAnswer.com made contact after they saw my post, we discussed the issue via email in a professional and courteous way and they refunded both of the charges within 24 hours without hesitation. In fairness to them also they did this around the time of my original post. I would also say that after some further research on JustAnswer.com, it is like everything, they are very good in some areas and have great reviews; it's when they overreach and try to do the same thing on another subject or another area of expertise that they fail. In this case they are a work in progress with their technical advice about fridges!

The online chat asked me if they could help me with my work at school, explained the issue. The online chat people said that they can explain the issue within 10 minutes if I could pay them 18$. I thought 18$ for 10-minute work is fair, so I paid them via Paypal and they charged $35. As from them the extra money was for security deposit etc. It has been 24 hours, I asked them so many time but have not heard from them. My problem is solved and they took my money without any feedback. JustAnswer is a scam. Beware of them.

I have used JustAnswer in the past without a problem. This time, after asking a automotive question and giving my credit card inf, I was sent to a page to sign up for monthly service at 3 different prices. I could not get past the page without choosing 1 item. So I backed out of the page and went to the chat button on their page. It was not a chat line. It was click on a question and get a answer. Then I went to their phone service. Which after calling 3 times and being on hold for a total of 1 hour no one answered. Then I went on email and all I got was a email confirming that they had taken $28.00 out of my account. I did get a email from a person that assured me I hadn't joined their club but would not refund my money. I did not look at their answer they sent on email. I just called my bank Wells Fargo and they are looking into the SCAM. I'm sure I will be refunded my money.

First, the first page agrees there is no pay if not satisfied. This is false. I had no choice. It appears that if I wanted to read the tech's response, I had to click submit. Submit apparently means "submit payment?!?" WHAT A SCAM!

I do not even recall asking a question on JustAnswer.com. I have never been to their website. I was calling to get health insurance to begin this year, but their site was not one that I went to. They charged my credit card $52 for the past 2 months. I never received an order # for any product, a membership # which they claim I should have. I have not received any product and looking online for health insurance and calling healthcare.gov and US enrollment are the only calls I have made from an online site. My credit card was almost completely paid off and I couldn't figure out why it kept going up from me not using it. That is when I noticed the charges from JustAnswer.com! Avoid them at all costs! They are a SCAM!

I wrote a review giving just. Answer only one star. There was some confusion and I had been wrongfully charged. Adam from their customer service contacted me and had the money returned to my account within 24 hours. It was quite a refreshing experience compared to other companies. Thank you, Adam.

Any parent with young kids will recognize my problem: how to get a baby to start sleeping through the night in his own crib. I've spent hours reading every strategy related to sleep training that's ever been written (slight hyperbole but you get the idea--desperate times and all). I read "the bible" that all my friends swore by (Happy Baby, Healthy Sleep Habits). I've created informal focus groups by surveying my friends and family. I've rocked, swaddled, pacified, sung to and attempted to bribe my 5-month-old son. Finally, a friend suggested posing the question on JustAnswer. I was skeptical, but given how much time (and money) I've spent on this problem, I decided to give it a shot.

Asked a question about Garmin Nuvi not connecting to Garmin Bluetooth device. Had to supply Credit Card info to even get to the question and thought that it would be worth the $17 or $20 (allegedly) if I got the problem solved since no one else seemed to be solving it. So once all signed up I was put in contact with an "expert" via chat and asked the question describing the problem. Expert told me he was putting the question out there to other experts and they will get back to me shortly. While I waited, I clicked on an archival search and reiterated my question in case the answer had been asked and answered in the archives - oops - $46 CDN charge also added to my bill and I hadn't yet been online with them 10 minutes.

Bottom Line: When you rate someone satisfactorily, it charges you the full amount. So if an expert asks you to rate their work so far (which mine did), don't do it until you are done. I initially agreed to pay $28 if the answer to my TV issue was satisfactory. After one question, asking about what was going on with the TV, ** told me he could provide further troubleshooting advice for me to do the work myself to replace a part or I could take it to a repairman. He also asked me to rate his work so far, which I did (5 stars so far). The website then asked me how much I would like to pay him, giving amount options that represented percentages of the $28 I had agreed to. I took this to mean what percentage of the $28 would I like to pay him for the work so far (the webpage was unclear). I opted to give him $5. Turns out it had charged me the full $28 plus a $5 tip at this point (although I had not realized it yet).

Further to my review a few days ago, I have received several emails from Just Answer's customer service confirming that my account had been refunded and that no subscription had been initiated. This was following my bank contacting them by telephone, prompt emails from me explicitly stating money had been deducted without authorization and threatening them with a legal action in fraudulent misrepresentation. I had avoided pressing the 'see answer' option in the email received, and had also added an addendum to my question requesting no expert's response, so I covered myself early on in the process.

Requested advice on the legal impact of having signed the "Responsible Person" line, allowing a self-pay (Medicaid) disabled friend admission to nursing home (per the agreement between the two). The "expert" said that yes, I am liable, when another source says that a 3rd party is NOT liable for someone else's nursing home debt, per federal law. I was asked for more information and when I tried to state the additional info, I was advised that $47 would be due on top of the $36 I had just wasted. Be careful when using and navigating this site. It can be very tricky. My outcome was very unsatisfactory, and as far as I am concerned I paid them for nothing, which is contradictory to their claim of only being charged when satisfied.

I paid the required deposit of $5 to ask a question, with the belief that if I did not agree with or approve of the answer received, I would not have to pay. After the first question, it became apparent, I would have to ask several more questions to get an answer, as the protocol is to answer one question at a time, regardless if it is correct or complete. So, I agreed to a $38 membership for unlimited questions, based upon their 30 day, 100% approval guarantee. I had to ask the "expert" my question in four (4) different ways and was never given a correct or even a fully explained answer. It also took four (4) days to get the answers, 24 hours for each, even though each time I was told my wait time was "8 minutes." After the fourth (4) incomplete and wrong answer, I canceled my subscription and requested a refund of my $5 deposit.

The query I had was answered and I paid directly for this service. I did not agree to any membership but have had my credit card debited twice since. The only way to stop this was to shut down credit card. DO NOT give them your credit card numbers!!!

I'm starting a new software company and needed advice on the best escrow and payment processing firms to collaborate with. JustAnswer's expert pointed out the most important criteria for selecting a firm right off the bat, then provided links to the top 2 firms with tons of useful information. Beyond that, the expert also engaged in some comparison discussions about a 2nd tier company and continued the chat until I was comfortable with my choices. Saved me a ton of time.

JustAnswer is amazing! I was able to fix my car for a fraction of the price! I have used them several times and am always impressed. One time, the expert wasn't able to help so I got a refund easily. Their customer service is really great if there's a problem. Thank you!

Today I used the JustAnswer.com website to ask about a problem with my Garmin Vivosmart. They answered in an email message with a link that brought me to a page where I could not answer the technician's question ("How old is your device?"). I phoned the company and someone got me to their page. I answered his question, then *nothing* happened. I decided to pay more for a phone call with an "expert" after discovering that each back and forth exchange online with the technician and me could take up to 8 minutes (so I might be on the phone with him for most of the day).

Was querying the completion of a tax return and they seemed to have some sensible and good postings from their panel of experts. However, on deciding to go for advice myself, which I thought would only be payable once I had confirmed a "satisfactory answer", I found they debited my account instantly. They then contacted me to say that to complete my query I then had to make a further payment, double my first installment!! Serious misgivings about JustAnswer and my bank are now blocking any further transaction requests.

After a couple emails, I was able to receive a $45 credit and they have said they are going to credit me the $55 also. A lot of persistence seems to have paid off. They should explain their billing and follow up with doing the right thing. They should make sure they follow up on the results of their suggestions before billing additional charges. I would give them a 3 star rating if they refund the $55 dollars as indicated.

Was in Kubota website looking for technical help. Was re-directed to JustAnswer but they have KUBOTA logo up and claim to have Kubota techs (it looked like a sub of Kubota). Was all a fraud!!! Says you won't be billed until 100% satisfied, yet I never received an ANSWER and was hit on my DISCOVER card with two charges of $5 and $55! Have tried for three days to get them to credit my DISCOVER card and remove all id and credit card info about me from their system. Have failed despite repeated attempts by phone, chat and email. DO NOT TRY TO DO BUSINESS WITH THESE FOLKS. I now call them JustDon'tAnswer (alias JustChargeMe). FYI... I found out that charges had been made when the DISCOVER card fraud team contacted me by phone. Bless them, they are GREAT!!!

Keep away of JustAnswer. The qualification and responsibility of their experts as well as their style of communication is below expectation one can imagine. For example, they promised to answer in 8 minutes and one day later, the expert wrote a couple customer are still ahead of you. They even do not understand that the number of customer and waiting time use different unit of measure.

I went on the site, had to give all info, and charge or debit information. By the time I got where you could ask anything, I went out as did not want to use them. I wanted help now not later. They charged 36.00 anyway. When notified, they did refund the money quickly. Then a week later, charged another 36.00. I called and they said they are already issuing a refund. Seems they sign you up for a monthly service. Also, I wanted to have a computer expert to hook in mine and fix it for me but they charge extra for that and most other help once you're in. Their website is not well set up to decide to use or not without getting charged first.

JustAnswer says that you don't pay if you are not satisfied with their answer. Their definition, though, of an answer is vague enough to cost you 16 bucks for nothing. You are better off, when it comes to cars, to search for forums related to your particular car and particular problem. You'll get the same advice, most of the time, for free.

Took too long to answer - when I told them that I had solved the prob thru other means they immediately tried to push out a lame answer and then they billed me for it. Then when you try to get a refund, they hide. No phone contact info, no chat and connect info does not work. Do not deal with this company. Once they have your credit card they just set out to bill you regardless of service provided.

According to this site my question would be answered by an expert. I was having issues with a no start condition on a Chevy. He told me to test the fuel system by removing a fuel injector line and to crank the car to visually check for fuel. This expert did not give a thorough explanation on how this should be done. Luckily I had been researching the problem on Youtube and one of the more competent mechanic outlined how this procedure should be done and point out it should not be done with the coil hooked up due to the possibility of fire. JustAnswer.com advice did not lead to the repair of the vehicle and they no longer allow me to review or rate the service. The claim I did not pay for an answer and the fee was refunded, which is not true according to Paypal.

I had one question answered which confirmed what I already knew. Ever since they have been debiting my card monthly and I cannot cancel on the website. The process they describe does not work. I have tried emails which so far have not been answered. Also deleting my card number but this does not stop the payments. I have asked the bank to stop these payments and get a credit for the extra months charged. I advise anyone never give them your card details as it is a never ending payment.

After starting the transaction, I began to get a little skeptical... So I actually started taking screenshots of everything... Every new page, it sent me to... When I got to the one telling you to pick which line of service I wanted to choose from... I knew I had been had... Then I read this page... Scam.

Wrote in and explained my symptoms and didn't give any advice that I didn't already know/gave no insight. Said go see a doctor.

I have had three appraisals done or answered the first week. In that time I took out a membership for a month charge. Now that the first free week is over I can't get any other questions answered without a cost and with the membership I should be. Just want to know why.

My experience with JustAnswer was only two days ago, Friday evening, but from everything I've read all over the place I'm pretty convinced I'm never going to see my money back and I'm one of the lucky ones who chose PayPal instead of my CC. I couldn't get my dog in to my vet until Monday so I googled to see if I could do anything for her until then and found this scam site. I'd like, if you will, to just paste the copy of what I sent to them because I want everyone to know them for the scammers they are. (No, I haven't even been answered yet, much less refunded).

After paying 18 dollars for their vet service to tell me to take my dog to a vet (Well, that was the best course of action even though my question was what I could do UNTIL I could get to the vet, Monday), I paid, then they started charging me 45 dollars a month for a subscription - but waited 2 MONTHS before they did this. Not after my 7 day free trial, but 2 months later. I believe this is to confuse me, and to take my money. No one in their right mind would pay almost 50 dollars a month for the privilege of asking a question that requires additional payment. This is fraud. They are thieves. I have reported it to my bank, but who knows. JustAnswer stole from me and my children.

I asked a question in July 2015. Someone responded like he was going to find out the answer to my question. However, he only asked the details of my question and then he just disappeared. I tried to follow up with him and sent couple emails. But he never replied. They charged $46 to "know" your question instead of answering it. I will never use them again. I don't want anyone suffer the same thing like I did.

The site said that I pay only when I'm satisfied with the answer. Money was drawn from my account when I haven't received an answer. I then found this site showing that others have the same complaint. My issue is Timeshare (trying to get out of it after 27 years paying my annual fees), which I'm realising is also a scam. It seems I've paid a scam organisation to help me with a scam organisation! Mmm? Do I wait to see if JustAnswer continue to draw money from my account, or do I go through the hassle of closing that bank account?!

I bought a Targus numeric keypad which doesn't work with my Mac. Googled how to fix it, and JustAnswer.com came up as a legit site connected to Targus offering support/answers. Wasn't until I got to the screen where I'd click a button to get the advice that I saw the the fine print for the expected payment for the advice. And that's all it is, by the way. After reading the ConsumerAffairs reviews, it's clear this site is offering "advice" for payment on all sorts of topics, and not delivering. Total scam.

Just Answers has graciously followed up with me in regards to the additional charges applied to my credit card. The charges were reversed and the issue as to unexpected fees charged is resolved. In as far as the ambiguity on the site with regards to ongoing monthly charges as referred to initially. I am sure this will be made clearer.

I received an unsolicited email from JustAnswer.com telling me someone needed help and that I needed to respond to offer them help. I have NEVER signed up with this company and have NEVER applied to be an "expert" for them. It looks as if they just spam people to get them to sign up for their service under the guise of getting free money for providing quick assistance.

When I read their rules/instructions, JustAnswer.com said I had to make a $5. Good faith deposit and pay the full amount after their expert helped me. That sounded reasonable. So I clicked on PayPal, signed in and examined the JustAnswer.com's invoice. But it wasn't made out for $5. It said $28. I went back and reread the whole instruction area to verify the $5 and I was right. So I went back to PayPal and canceled. I then backed out of JustAnswer.com. So, where I come from, we call this a bait and switch routine. They tell you what to expect, then change it right when you are doing the downpayment. If you pay them the full amount, you are giving your credit card info if you aren't using PayPal. This is alarm #1. They could be identity thieves. Alarm #2 is, they lied about the "down payment." It's time to exit stage left...

I asked a lawyer about an asset question about bankruptcy. He referred me back to my own lawyer.. was not helpful at all. I finally got the answer from my own lawyer. Ask for refund. Getting only $5.00 back.

No start on motorhome. Paid the $28 for a answer. Three days later NOTHING. Complete scam & waste of time & money!!!

I called for advice on sedating my two cats. While the advice was sound and appreciated I was told that the price would be $15. That sounded much cheaper than taking them to the Vet. After receiving the information I immediately canceled what was to be a free month subscription. Instead I was billed an additional $5 and $20 on the same day. Then on the beginning of the month another $32. I called immediately and of course got a recording already set up to cancel the subscription and refund the monthly charge, however, there was no way to get the refund of the additional $27 they charged on signing. $15 my butt! These people are scammers.

I asked a question about contract law. I was given an "expert" who was incapable of dealing with my question and said so - even though she was represented as being expert in that field. I was given another "expert' who gave no answer then suggested a telephone conversation. I paid extra and gave my number but no call received, just notified that she had gone offline. I have made requests and complaints but with no response. The representations of this company as to expert service are exaggerated to say the least. They have happily taken my money but have given no service. They also make it impossible to contact them. Even the telephone number they give is incorrect.

They advertised a one-time fee for veterinary assistance. When I paid the "one-time fee" they automatically signed me up for a year-long membership at $46/month, without my permission. Definitely a "bait and switch" operation, clearly illegal!

I tried to get an answer as to why Flash would not install on my computer. I waited and waited but heard nothing so I cancelled. Come to find out these shysters charged my credit card for $116 and did absolutely squat for me. I had to cancel my credit card to keep them from getting any more. Luckily, the credit card company gave me back my money. In the end, I had to figure out my problem on my own. So much for the "experts". Save your money and stay away from this scam. It's nothing but a rip off.

I emailed to get an answer about a visa for moving to the UK. Three days later I still have no answer even though I paid the $5 upfront. Useless service.

I spoke with three so called "experts", all I got were partial answers to some of my questions and complete evasion of others. I went to some expense and a lot of effort trying to follow their advice. The last "expert" told me the problem was internal and I would need to nearly completely dismantle my engine to diagnose it. I did and found he was wrong, his suggestion "just bolt it back together." It did not seem that these guys were even completely reading my questions, I would ask two or three times and still only get an evasive partial answer. Don't waste your money like I did, no help at all.

I used them about two years ago for something that I was so-so satisfied with but that's Ok. I did not know they were going to keep charging my card every month. A few months later I realized that and tried to cancel my card. I found no way to do that. I sent an email. Months go by, I pray it no mind until I see it again. I then send an email complaining that they are taking my money without my consent and I wish a refund. I hear nothing from them but today I see another charge. At a loss.

When I signed up the membership info said would pay $5.00 now and $38.00 more if I was satisfied with my response. After I signed up I was offered a free 7-day trial. Less than an hour after I post my question, I got a response. I was able to see it and the doctor was asking for some past test results. But when I attempted to respond I was asked to pay the $38.00. I also cannot see the follow up question now, without a payment. I called customer service and was told that I had to pay in order to read my response... say what? That is not what the website said, and it's not a response, it's a follow up asking for more info. I also asked why I am being charged since I signed up with a free 7-day membership. Was told that I need to pay for that one question, as was before the free trial sign up. WOW!

I used JustAnswer to value my antique piano and paid for it on the day. 5 Months later I found that I have been paying a monthly fee of $59. I phoned the customer care number and Venus immediately explained that I should have cancelled my membership which I did not know about. I have requested them to refund me because this is not clear on the website. On the day she refunded me 4 of the payments and sent me a request form for the last payment. I filled it in with a reason and Maureen, the manager of the department contacted me with notification of approval. The first four refunds were paid within a day and the last, which was via the request form, after 3 days. I was very upset because of the feedback I found here, but have to admit that I got outstanding service in this matter.

On 15th May 2015 I searched online for information about my dog online. Just Answer came up offering advice from online vet. I did not expect to be charged, but by the time I realised it was too late, and I did think it might be worth €30. I got a courteous though not very helpful answer. Invited to leave a tip, I obediently left €3. Now I am shocked to find that Just Answer have taken 3 more payments of €40 at monthly intervals, starting on 22nd May, and repeated on 22nd June and 22nd July. I cannot afford this expense and I did not agree to a recurring charge. I want Just Answer to refund the extra €120 that has been taken from my bank account, immediately.

On July 23, 2015 I submitted a question to them. I had been using them since year 2000 on a variety of subjects (legal, real estate, pet health) and gotten wonderful answers with the sole exception of one very stupid computer technician. I waited for over 24 hours and no one answered me. Then I found out my credit card (which had sufficient funds) didn't go through. I called my credit card provider and they said all systems go. Then I telephoned their outsourced customer service people 3 times (was told there was "no supervisor" there and they couldn't contact billing for 2 days and had zero way of contacting their IT department plus was told there was "no IT department), e-mailed them 6 times (answered by an outsourced person once), and called a U.S. Customer Support Coordinator and left 4 messages. I finally found out the U.S. fellow was on vacation but he never left that notice on his outgoing message.

Call this number to get a live customer service representative: 888-587-8220. I too, attempted to use JustAnswer.com via the internet to get a legal question answered. I paid with PayPal. JustAnswer.com has their contact info on the account page if you have PayPal. Anyway, I didn't get an answer in the time they said. I called 888-587-8220 and spoke to Chris. I waited another day and got an email which asked me to contact Billing to pay them more to answer my question. Nope, not going to happen. I called again and spoke to James. He was not happy about me requesting a refund, but I reminded him that they have a 100% customer satisfaction policy. My money was refunded. This was yesterday. I received a refund confirmation within a few minutes and I have a $28 credit in my account. And more importantly, you have 30 days to get a refund if you aren't happy. Hope this helps! Good luck!

I was having trouble with a lawn tractor. I signed on to JustAnswer for help. I read there was a 7-day free trial. I asked a question and received a quick response. The gentleman who responded seemed to have some knowledge of lawn mowers. He asked to have me check a few things but most I had already checked. He had no additional ideas about the problem to help answer my questions. He answered quickly and tried to help. The question was complicated but he did not have any addition information that was of help.

This company is a scam. They ask for $38 for fast answer, one time fee, give card number, then I see it's monthly after info given! Tried to back out. Never agreed to subscribe or confirm. They still charged me $5. Had to change my acct # to stop them! Stay away from this company!!

Wow, I gave these folks 2 opportunities to answer a question on different occasions. In both cases, they sent me non-answers in order to allow their computerized billing system to charge me. Their "experts" respond in a fashion that suggest that they have only very basic knowledge of the subject. I have 40+ years experience in my field and became stumped on a particular issue. The responses I received suggests that their "experts" lack the ability to even grasp the understanding of a complex question. In my opinion, they lack the ability to answer anything more than a basic question, the very type that most folks could get for free elsewhere with just a little effort. I consider them, in my humble opinion, to be a company of frauds, real shamsters.

Total scam. My bank account was compromised since I dealt with this company. Tried to call with no success, everything is automated. A few days after dealing with this company my card was compromised and my checking account was fraudulently charged worth over $500.00 dollars. I have reason to believe they sell our information and I am more than ready to start a class action lawsuit. They also charged my bank card for fees I never agreed to.

Buyer beware.

This site allows you to ask a question and then says, "name the price you are willing to pay if happy with your service." I picked $28 (which was their default - then it asks for a credit card to give a $5 good faith deposit. Okay, did that, THEN it takes you to a page where you have to pick a monthly subscription. It does not give you the option to have your question answered for the amount you picked and does not have an option for getting back to any previous page. Does not (so far) have an option to opt out and get your 5 bucks back! It does take you to another page where you can pay $60 to talk to an expert. SCAM!

They say for $5.00 they will answer your question - not only did they never answer the question they keep charging your credit card $47.00 a month. They claim to have an A plus rating with the BBB. How is that possible? This company is committing fraud and getting away with it. My daughter was looking for an answer for my husband on his boat - no answer just charges. BEWARE and don't deal with them.

Another website that places a recurring charge without my known permission. They place a box (already checked) in an ambiguous location that one normally cannot or will not see in order to charge you for a service you do not want. They did cancel it but would only credit the most recent charge.

Was charged a total of $36 for what was basically not even an answer to my question. Never again.

My question was not answered by the technician (Michael), yet when I gave him a "poor" review, he hounded me daily to upgrade my rating. In addition, I signed up for a free trial & was charged $26! Do not trust the ratings or the supposedly free trial!

Overcharged and not the best value.

I had an AC repair question. When you come to the site it looks like you can chat with someone right away. It's a fake robo-text. It asks you for a few details and immediately asks to submit a 'deposit'. This is where the scam picks up speed. The "deposit" is immediately withdrawn from your account THAT MOMENT. You are require to Subscribe to monthly service As a "free trial" - which means your payment method is automatically entered into the system as a RECURRING monthly payment - doesn't matter if you use the service or not.

I was asked to deposit $5 with the rest only IF I WAS SATISFIED with the mechanic's answer. I didn't even see the answer until the screen changed and I was confronted with a subscription. Of course, for the original $5 I had to input my Visa debit. Now I must change it simply to avoid a subscription -- and there is no way to contact these people successfully.

I should have read reviews for this website first. The deal I was offered online was ask questions during the one week free trial and cancel anytime. I asked 3 questions during the week of June 13. I had to give them my CC number in order to start the free trial. I checked my credit card statement and see I was charged $5, and then $14 ($19 for the first month subscription). I called them today and the women explained it... that I was mistaken. They would not refund the $19. I told her to cancel my account... I will have to check my credit card in a few days to make sure they don't try to charge me again. I am very upset that I fell for this scam. I left a tip for the Veterinarian that answered one of my questions because I was happy with her responses... I only hope she gets the tip. With this group, I doubt she'll see that money. Stay away from "JustAnswer"!!

Thanks for your help.

The website led you to believe that you can ask a question w/ $5 down & pay the remainder upon a satisfied response. I asked my question, paid $5 and waited. I was told that the answer will be emailed & posted online. An attempt to charge the remainder was made prior to even seeing an answer & at the same time I was notified of a response. The notification for an answer was short, automatic & had gibberish in the content (no answer was included in the email).

Yesterday 1st July I submitted an enquiry regarding my tenancy of our home. I carefully explained the circumstances and in short asked how secure we were if the landlord had not renewed the tenancy agreement for 12 years. They asked for more details and took £20. from my account. No response. They again asked for more details and took a further £20. Still no response. I can find no way of contacting them or of getting my money back. Don't ever use this company. Go to your local solicitor. The first half hour is either free or approximately £38. Unfortunately I am finding it difficult to walk far at the moment so decided to get assistance this way. Never again!

No help. No answer. But they took my $$$$. I am calling the Federal Trade Commission about them. Be careful.

I got an error message on my printer. It said unable to print 5a. I contacted this organization and they said I would have an answer in 9 minutes. I paid my $5.00 and never got an answer. They got my credit card information. I would like to get my money and my information back.

I feel so foolish! I had a question about my coffee maker, fell right into the $5.00 deposit. Received a fairly fast "answer," at which point I was invoiced the remaining $23.00 due to my CC being on file. Sadly - the "answer" was NO answer.

I feel like such an idiot! Why did I not read this reviews BEFORE paying for a service that I have never received?! I wanted to have a well-balanced answer about my teeth answered before seeing my dentist tomorrow since I feel my dentist often tells me ''don't worry about it'' when I feel there is something grave going on. I thought, perhaps I will ask ''JustAnswer.com'' for advice! Before paying they told me the name of the dentist that would be assisting me with my question. I looked him up online and it appears that he does practice as a registered dentist in Oregon. I was satisfied. However, Oh MY GOD, what a mistake! I have never heard from him. Immediately after paying there is a message that says someone will contact me soon by email. WHAT? How can he or she contact me by email when the site never asked for and I never gave my email address? That is exactly when I realized that I had been had!

After I listed my information for money, I was told that the mechanic was not available, but that they will get back with me. However, they kept badgering to sign up for a monthly membership, which I refused. But I could not get away from that pop up to sign up for a monthly membership. I refused, and I refused to allow them to answer my question and I wanted a refund of my money. But there was no place to request a refund, so I called them at 888-862-9212, and instructed them to refund my $15 immediately and close my request immediately.

We were stranded last night with car issues. I got online here and gave my "good faith payment" of $5 for the privilege of asking my question.. with the assurance that the rest would be billed after I was satisfied with the answer. Only, I didn't get an answer. Until this morning. By then we had waited 4 hours for a tow truck to take us to the dealer. And, oh, by the way, the rest of the payment was immediately charged also. If I could give zero stars, I would.

My washing machine wasn't working so I went online. Up popped Just Answer so I emailed. They said they wanted a small deposit and that was 5.50. If I was happy with their assistance on line it was to be an additional 29.50. They fixed my washing machine temporarily. It actually had to be replaced. Anyway since that date there have been 3 separate charges of 48.50 on the credit card I gave to them to pay the initial 5.50 and 29.50. They are taking it out each month! I went to their web site and complained two days ago and the return email said that it was going to a legal department. No response! I have of course changed my credit card and disputed the amounts so hopefully they will be credited back. The point is if someone didn't check they could be fleeced plenty over time the small amount add up. Watch out and DO NOT USE THIS WEBSITE!

I paid for a legal service. In order to explain my situation to the lawyer I shared a very sensitive, personal letter in our conversation. I had absolutely no idea that every word in our online communication would be posted on justanswer.com forever. The lawyer didn't say a word about the website's zero privacy policy. 10 months later I happened to Google myself and saw the letter. I was shocked, terrified and furious beyond words. I felt that I had been naked, thrown on the street and raped by everyone passing by. I paid $36 to sell myself online.

On May 27 I called for tech help with problems with my blog site. I talked to tech **. He could not solve the problem but offered to set up a new site... I agreed. He estimated the time it would take and the fee would be $315.00. I agreed. When he had set it up, he admitted it had not taken nearly as long as he had estimated and for which I'd already been billed. He suggested I take a few days to work with the site and get back with him... that he owed me some more time... And that would be free of charge.

I went on to "JustAnswer" for a rather very simple request. The initial screen indicated that the charge for an answer would be $5.00 service fee and required my credit card. It said that the response would be fast (less than an hour) and person who will respond (**) is an Engineer (which requires Federal/Provincial Certification) and also is a "Verified Expert". It sounded reasonable and legit. I received an email which said that "**" is a Technologist (not Engineer) who asked more questions.

I am currently trying to determine when this happened. Late last year somewhere about the end of October I was having serious issues with internet and my computer. I posted a question on "Just Answer", gave credit card details, but did NOT give the go-ahead to bill me. The answer I received was 'generic' at best (and useless), and I replied that I was unsatisfied, and, again did NOT give the OK to be billed. Just looking through my credit card accounts (end of financial year), I have discovered that I'm being billed $80A per month for no service. As a result of computer issues - I don't have records of the transactions, and I'm sure I probably deleted them. So I'm out $ A 640 for nothing.

This site is such a crook. I asked a question and paid extra to make it urgent so I would get a fast response. Well I get a response over 24 hours later saying, "Do you still need help?" They also let me know that I was charged $19 for their "Do you still need help?" response. AVOID THIS WEBSITE AND CROOKED EMPLOYEES FROM STEALING YOUR CASH!!

I'm a retired volunteer teacher in Vietnam with the Australian government, and recently found out that my Australian pension had been reduced, without any notice. I contacted JustAnswer for legal advice. I was charged for the service and every consequent answer to any question, then I found out in my account they had charged me for membership, which I never applied for. Until I checked my email, and they have it written in very pale text, which you can hardly read if your screen is at a certain angle. I cancelled my subscription online, but seeing other complaints I wouldn't be surprised if they try and get another month out of me.

I am a support officer, I contacted JustAnswer and asked a question on behalf of my client. We made a payment and since then they have taken 2 other payments. My client is on benefits and we cannot find a way to contact these guys for a refund. I have advised my client to cancel their bank order, but she is on benefits and has limited resources to be taken advantage of. Any advice would be helpful.

My partner asked a mechanical question from this website. They charged him $50 and the answer was ridiculously inadequate. Despite 'unsubscribing' and asking them to stop taking money from his account, he has since been charged OVER $400, each payment made with strange headings/wording. We are contacting both police and the bank today. DO NOT USE THIS WEBSITE!

I had a misfortune of asking a question? That's a mistake? They charge before you get a reply - That's a first! So before I even received a reply I contacted them and cancelled. They acknowledged this (I have a reply acknowledging this fact). Then I saw 2 charges. One they charged already before a reply! And refund which has lost some value in conversion. And then guess what happens? They help themselves and charged again. So do not pass your credit card to these cons on the internet who take advantage people like us who need help and advise. They take advantage of the situation and furthermore make unauthorised charges. I hope you listen to this advice.

The response I got from the export was very weak. He provided me a link to the generic publication which doesn't list all the error codes, so I was told that the E3 code I was getting was not a valid code. I have the owner manual for the refrigerator "RM3762/RM3962 operating instruction manual" and on page 19, there are four (4) error codes listed. With the E3 error says its either "overheating thermostat is disconnected" or "The cooling unit has been overheated". He also provided me with the replacement control board info but it was a older model. So in short he did a Google search, found the same info I did and pasted off as answering my question. I also submitted a inaccurate answer and have heard nothing from them, they just closed my question. I won't use them again and would urge others to forego their services. P.S. - I did got my answer from Appliance Zone, a free service.

My wife passed away and ** levels were higher than what was taken. I received a gmail around 12:01 am saying I hadn't checked my response. That was first mail I got. Answer was problemed kidneys and not urinating could cause this. Kidneys was first thing I googled. She didn't have a thyroid from previous surgery so was hoping for a toxicologist. My fault for not specifying. As I'm reading a heading says for 50.00 dollars I can get further info in a private phone conversation. Without touching anything a check mark pops on the page saying I accept! Prior to that it says I must rate. After finishing reading answer they rated it for me with five stars! I didn't touch anything. Never have I been to a more deceitful site. Will ask family atty if I can do a chargeback if they offer me nothing. Can't upload receipt. Will use different phone later to take pic.

On May 19th 2015 I signed up for a "free 7 day trial" with justanswer.com. They asked for a $5 deposit on my credit card. I asked my tax question and then was done. At no point was there any request from justanswer.com for more money. Got my question and left the site. Check my account the next day and there was not only a $5 charge but there was a second charge for $34! I did not authorize this second charge! I called customer service and questioned them about the second charge. They said I did not sign up for a 7 day trial! They actually argued with me about it. Would not give me a refund!! This place is underhanded and are ripping off people! I want my $34 back!

I contacted Just Ask to get the assistance of a Vet. I started a communication with a Dr. **. After filling out all the credit card details and logging in, my session with Dr ** had timed out. I tried using their self help on the site to no avail so I called in. They sent the request to "another vet". ** whose profile at the top shows herself as a "Preschool Assistant Group Supervisor" and when she starts her conversation it says ** Veterinarian. She is not a vet. She is posing as a vet who does not have any credentials.

Who needs the constant reminders about subscription upgrades. Who needs the ACCESS DENIED message. Who needs the weird charges. Who needs the aggravation.

I requested information on how to program my Sharp cash register to charge tax on the sale price and not the full price. I got an immediate response that had nothing to do with the question I had asked and when I verified once again what I wanted, the response was that he would have to turn it over to someone else. I waited over 24 hours and in the meantime I resolved the problem myself. When I contacted them saying that I had resolved the problem I got an immediate response from them with the information I was requesting and promptly charged two charges one of $19.00 and one of $5.00. I would say that is a definite rip-off.

I created an account with JustAnswer.com. Submitted the request along with debit card info. Before a technician came online, I solved the problem myself, which was to use a hair dryer to melt possible ice in the drawer rails. My solution worked. A technician then came on line and I explained that I had already fixed the problem. He said "Great, sounds good." I later found out that JustAnswer website had taken $22 out of my account. I sent a message via their website explaining what happened and asked for a refund. I have not received a response from JustAnswer.com.

I called in today to get support regarding a Windows 7 issue. I was initially presented with the name and qualifications of a technician and I agreed to a good faith payment. Next thing I knew, a different, much less qualified technician responded and the only option seemed to be for him to log into my computer. No way! So I refused the offer. I called customer service but was disconnected. I went back to my computer and learned that the case was closed and somehow I had unknowingly given this tech a 5 out 5 rating. There was never any interaction with this person. I called customer service back and learned that I was billed over $60. For What?!!!

I was looking about divorce for my son. I did not ask anything, just browsed a few pages. I did not authorize any payment not even my debit card number. I was just looking and they have taken twenty pounds out of my account. I am seeing what action I can take legally. BE WARNED, STAY CLEAR OF THIS CON SITE.

Had a question about a passport verification and a global entry # and by the time they got back to me with their version of an answer, I had already gotten the information I needed from another source and their information was not valid, as best I remember. Don't know if I have yet been billed from this company.

I asked them a question about my cell phone. Not only did they not answer my question, but they still continue to charge me for services I'm not even receiving!!! DO NOT GIVE THEM YOUR CREDIT OR DEBIT CARD NUMBER!!! They will steal from you!!!

I'm trying to do son's dual Can-US 2014 tax rtn – IRS sit no help & contact #s don't work from Can. JustAnswer sounded promising – they have 'experts' on tap for $5 dep and $40 up for the answer. They came up with a response within a relatively short period of time. But unfortunately, because a deposit to my account didn't make it to my account until early next morning, I could only pay the $5 dep and their attempt to put through the $53 charge was denied for lack of funds.

I want JustAnswer to return the $61.00 back on my card.

It took a long, long time to get an answer. The answer was actually acceptable, but when my credit card statement arrived it shows I was billed twice on the same day for one question. The live chat feature on the website does not work, so I e-mailed them with the complaint. No answer from Just Answer. I will dispute the charge with my credit card company. These people are sneaky, stay away.

Like so many others here, I was charged although being told on the web page that there had been no charge for this question. The question simply got "closed", no communication regarding it whatsoever, and my card was charged. Never again!

I needed help resolving a coding problem with a website. I went to JustAnswer and tried to ask the question. Before I could, however, I had to give my credit card information. I did and my card was charged $5 deposit (whatever that is for). About half an hour later I hired a live person to work on the website but JustAnswer had "replied". I never read the reply but was charged an additional $39. I called but was told - "I rated the question as very important and that cost and additional $39." I told them I was not pleased - and they refunded my deposit. A whole $5. The other $39? Who knows? I won't use them again and would urge others to forego their services.

Never received any answer at all. They asked for a $5 good faith deposit and if I get billed for that I will raise holy hell. I'm sorry I contacted them at all.

By the time I got to where the person was going to give me an answer to the question, I realized what a scam it was. I chose not to join and they said that I had not been charged then they charged me anyway. No better than the Nigerian email scam. Reporting the charges to my bank as fraudulent and will see what happens.

On March 29, 2015, I joined JustAnswer.com on a 7-day free trial basis, with the "Pay Per Question" subscription which was $5.00. Even though there was a "Free Trial", I had to "choose" a "membership" in order to have my question answered. Today, I was checking my bank account statement and found I was charged the $5.00 as well as $33.00 (which together would add up to $38.00 for the "5 question a month" membership I had chosen). Needless to say, I was then charged $38.00 AGAIN on April 5, 2015!!!

I had to wait so long for an answer. I eventually was able to get an answer with the help of a friend. I was told I was on a FREE trial but it cost me, for an answer that was not at all helpful. I have received several emails, requesting Information on my satisfaction regarding their service. NOW TO TOP IT ALL I HAVE BEEN DEBITED WITH ANOTHER FEE.

I was under the impression it was free. When I asked the question I realized it was going to cost me $33.00 plus $5.00. I never got an answer and they kept me waiting. I was charged on 3/20/15 and again on 3/27/15 for nothing... I was not on that site on that date. I am trying to get a refund and to never charge me again. I'm not a member, nor do I want to be... This is totally a scam!!!

They do not reveal they are a paid site. They alter your web navigation making it very difficult to get off their page. Did not use; they were clearly scammers after noting above.

I went through the exact steps for the 7 day free trial which included having to give my credit card. After 3 days, the expert could not offer specifics (only general answers), and I canceled. Charged me anyway and would not refund my money. It is a start forward understanding 7 day free trial, but there was nothing free about it.

I used JustAnswer to ask a question about my car problem. I thought I was paying $5. Unfortunately I used a debit card to pay so I don't get monthly statements. 7 months later I saw I was charged $5 for the question, an additional $15 for the question, plus $30 each month, for the last 7 months! I never would have asked a question to begin with if it had clearly stated I was being signed up for a free 7 day trial, then had to cancel. They never even sent an email saying I was being charged each month, like every other legitimate online subscription does. After I realized they were taking money out of my account I asked for a refund. I did eventually get 6 months worth of fees back, but I am still out $45 for the first month subscription and $15 extra dollars they charged for the question. Don't let them scam you like they did me!

Website states it is free. They have you ask your question, then asks that if you are happy with the answer will you be willing to pay $36? You say "yes", then they take you to your credit card information and say they will charge you a $5 minimum fee and run that against your credit card. Then they pretend someone is looking over and researching your question. In the meantime before they can answer you question, you have to agree to a membership (remember they have your credit card information). It is supposedly a free trial that you have a week to opt out of, but you will be charged $36 now, whether you like the answer you get or not, and they have your credit card information. This is a rip off and scam.

If I had any clue they ripped off customers as they do now as Pearl.com and before as JustAnswer I would have never worked for them. They rip off the experts too. It is a huge fraud. They fire you when you become too popular and lie about the firing. This is one huge scam. Absolutely do not use them.

On March 10, 2015 I lost $5 since they scammed me with giving any answer & got my credit card number. And them scammed me into $46 membership that I never joined or authorized my credit card. I struggling to get my money back with my credit card.

I was surfing the web looking for help repairing a Ford Ranger engine timing and came across JustAnswer. I paid and waited for a reply... it never happened. It was an emergency repair and I waited for about an hour but still no reply. Went on to click a tab say it will let you know how long to wait for your answer. That was a joke.. it's always says 8 minutes. Lol. Don't matter how much times or how long after you click on it... always says, "You will get your answer in 8 min." These people are scams... then realize after reading their reviews I was another one got caught. I should have read it before. I would learn next time... someone should put these crooks where they belong. Had to cancel my card... I was afraid what I read about them. Worst site ever.

I have been ripped off for the tune of two $47.00 payment on March 6/2015 for a question that I ask and didn't receive an answer for.

In Jan I was had an issue with a game online game. Went to Just Answer to ask a question. Was told they would require a deposit of 5 dollars to fix the problem. Did not authorize - charged my account 4 times. They are a SCAM. These are CROOKS. Need to be Stopped.

Thought I was on a Kindle site. When they asked me for $10 and then said it would be so much a minute. I quickly got off the site and found the way to get to Kindle was through Amazon. Just Answer did not help me in any way. And I do not want to pay $10.00 plus $67.00 for absolutely nothing. They get you hooked immediately. Beware of this site.

The site is very misleading and leading you naturally into subscription. Confusing to navigate around. Tells you how to cancel. No such thing as "OFF" - have to go to credit card to cancel. Wrote my question down in a box and up pops a guy's picture and said that he was reviewing the information and would reply back by email and on the site; which I left open. Had a button to click to see what the wait time was; said 8 mins. Went back 3 hrs later and clicked the button again for wait time and it again said 8 mins. Guy's picture was gone as well. Finally navigated around under credit card and found cancel. Clicked that. Just said they were going to reimburse me $5 not the additional 29.00 that it had quoted me originally.

I joined Justanswer.com on a 7 day Free Trial basis on 12 January 2015, with the "Pay Per Question" subscription. So, my first question/answer should have been free as I logged my question and got the answer within 30 minutes. Then I noticed that rather than "FREE TRIAL", I was charged $47.00 on my credit card. I was then charged another $47.00 on 1/20/2015, and ANOTHER $47.00 on 2/20/2015. Although, in total I only asked one question that should have been free on the "Free Trial" was charged.

The website justanswers.com is a fraudulent operation, that pretended being free, but ended up costing me $16.00, nearly an hour of frustration, and a determination to never visit that site again. It was a rip-off.

I have been ripped off for the tune of 50.00 per month since Sept 2014. I cancelled my credit card and finally put a stop to it. MasterCard has done nothing yet to recoup my funds either.

I needed answers regarding the death of my Chihuahua and had used JustAnswer.com in the past a few times. I wanted more than one opinion as far as his possible diagnosis. I asked more that one veterinarian similar questions. If my pet were ill and in need of treatment, an online Q&A would not be the way to go however, seeing as the hospital I took him was biggest mistake I've ever made, and wanting to learn all I could about what I read in the reports, lab tests, etc. from start to finish, before proceeding to move forward as far as veterinary malpractice. JustAnswer.com was a very good venue as far as certain health issues and the treatment that would be recommended if the diagnosis was correct. I also asked for legal advise as far as who I would bring my complaints and falsified reports to and wanted to know what I could expect as far as justice in this matter.

It may not appear to be, but I will be accurate and fair with my comments. I have NEVER signed up with Just Answer. Out of the blue I was charged $5 for a question I never asked. I called Just Answer customer service and was told my account would be credited $5 and the fee for the service. My account was credited $21 but then charged another $5. Then a week later I was charged $36! What is going on? Please review your records showing all transactions and advise ASAP what steps you will take to clear up this matter. Not a happy camper!

Since day 1 (2008) the # 1 complaint was the "accidental" selling of subscriptions to everyone using a credit card. In 2015 the same complaint is #1 and JustAnswer has done zero to alter the site's design or function or remove the subscription option, other than start numerous clone spin offs that resemble JustAnswer but call themselves EAnswer or Pearl or Answerbag or Answernest, pretty much trying to stay slippery and enjoying the windfall of cash flow rolling in month after month from unsuspecting customers who never notice usually and all for doing nothing and with nobody to share it with! as in any expert. Why would they change the Goose who lays the Golden egg every month?

The other reviewers were correct when they say the website is confusing and after you type in your question request, the next screen was for signing up for monthly services. I just closed the internet's site and waited for my expert's email reply. I used PayPal so after my payment, no others charges could be taken from a credit. My car the expert was great. He emailed me answer and included he would answer additional information till my issue was resolved. I had to email one more question resolving my car's problem. It's a shame, the third man (just answers) has to ruin the experience by a crummy website ran by greed.

I tried to get an answer (appraisal on a piano), I put my credit card info in (with their assurances that they have a satisfaction guaranteed). What I got instead was a call 2 minutes later from American Express shutting my card down for dealing with these folks. They had processed a $5 dollar deposit and had $35 pending. I never got the answer. I called their customer service number and talked to an unbelievably rude rep 10,000 miles away. After insulting me, she agreed to refund the $5 deposit. I still don't have it back.

Try to get them to stop charging your credit card - impossible. Once they got their hooks in you, it's over - they are clip joint if there ever was one. If I could talk to them I would say ** .

I only once, writing to Just Answer, to ask question and paid for this an answer $28. I'm not registered as regular member customer, and now they charge each month from my account $38? For nothing... Or this one question is so expensive? I do not need anything from them. They are made good "business" to themselves. Suggest to "TRY", when I pay, they make me a member & don't asked me to be a regular member & pump money every month from my account $38. There will be problems now. Sorry my English, I hope people will understand me.

I eventually got my email sorted out. Sorry for last review. Dr. ** gave me some very good advice about my gut problems. I was worried about it but he put my mind at ease and gave me some good suggestions and things to follow up which seem logical.

"Users" of JustAnswer are both the customers AND the experts. The experts are also considered "users" by JustAnswer. As such, the experts have little to no knowledge of the website and its operation as concerns the customer asking the question. In fact, since JustAnswer tried to incorporate or change their business brand to "Pearl" in addition to JustAnswer (both websites doing the same thing) it became a terrible website for the experts. Too, eAnswer is also JustAnswer.

I posted a question about the syncing function of my phone. I was told that the expert, Richard, was there and ready to help. I paid for the service. The time to respond timer went from 14 minutes down to zero. No response from Richard. Then my question was handed off to 'other Android experts.' I have had no response from the expert, Richard, or the other Android experts. Only the payment process worked.

I ask my question on property law a basic on deeds, got money taken out of bank before any work done. As on this site I had the same problems after 2 days, for their so called solicitors (they don't exist). On each question I asked for them to add a word from the 1st line of text in their return email to verify I was talking to person or a auto machine. This was not done. After 6 more calls to support, I decided to take charge/control of the situation. I explained that was tolded about them not by the net but by a friend who also worked not 3 miles from where they are registered - company number/po box number, etc. I explained how I worked in nightclubs and know door man most who as a side line happen to work as bailiffs i.e. money collectors/security i.e. legalized protection. I started to use their actions against them. By after a view on streetview, I got my friend to video every car/make/reg within a block of this building. I looked company records of directors info. i.e. info from their founder/ management to present day sales.

I was billed $28 for no service at all. I did not receive any advice regarding my volvo's issue. This company is a complete fraud. Please let everyone know that this company does not follow through.

The technician had me resubmit the question I originally asked, I then got charged another $28 and never got my question answered. They wasted my time and energy. I would recommend you look elsewhere for help.

I asked a question on JustAnswer's website because they claim to have experts answering questions. The website gave me the impression they answered questions for free. But before I could ask a question, they required a small deposit, then they'd charge the rest after my question is answered by their so called expert. The website also has a 30-day money back guarantee if I'm not satisfied with their service. I got an unsatisfactory answer to my question, so within 8 hours of signing up I asked them to cancel my membership and refund my money. They refunded my money the next day, November 14, but on November 21, they had charged my cc $56 for membership. I emailed them about this and asked them again to cancel my membership and refund my $56, but I got no response.

Asked 2 questions, answer to Q1 was very general, showed clearly the person answering was totally unaware of the market practice. Q2 received long answer but the most important issue I raised specifically was not addressed. No deposit processed. Duplicate payment now corrected.

I asked a simple medical question and was advised by a "doctor" to......drum roll......go to a doctor. Literally...that was the advise. No ** ! I would have been to a doctor but I was waiting for my health insurance to kick in. Paid $35 for probably some random, off the street person to give advise. Don't know the answer? Just tell them to go to a doctor. That's what I get for trying to get a medical question answered online. Jokes on me.

They provided me with advice, which I initially paid for. I didn't follow up on that legal matter, so I have no idea as to the veracity of their advice. I did pay $30 for that service back in March, and then in November and December, they charged me $30 for a membership service. I never signed up for anything of the sort. I called my bank and had them block further charges from JustAnswer and then submitted the two charges for a fraud investigation. I highly recommend, if you do use this shady website, call your bank immediately after and have them blocked for any further charges!

After reading through a great "answer" online I started typing my question. Then decided to look at reviews, which brought me to this site. But when I went back to justanswer.com and tried contacting them through email, it was only through their site - no copy and paste the email, just a couple boxes; your name, your email, and your message. THEY ALREADY HAD MY NAME AND MY EMAIL filled in the correct boxes when I got to the page. HOW DID THEY KNOW THAT INFO???? I never gave it to them or selected to have it filled in for me. Nothing. It was already there as if it was part of their script on the page.

The website I clicked on was deceptively under Kindle's name. I entered the info re my problem with my Kindle. They came back stating it would be a charge of $24.00 with an immediate 5.00 deposit. I gave my credit card info and the next screen was $42.00. I left the site and today my credit card was billed $24.00. Why is this scam allowed to go on?

Was browsing for information and I got a prompt from Justanswer. First window ask for $5 deposit and credit card details. Next window said the cost of the answer is $30. Press continue and the next window inform you that you are subscribing to answer now and you will be charge $30 per month and you can now make the question. At this stage I escaped the page, I did not make the question but I was charge the $35 and received an email stating that they answered my question (below copy of their email):

This is to bring into your notice that I have been charged multiple times for a single question. Still it says "Your payment is not made. Kindly make payment to view answer." I am a student and cannot afford this amount to be deducted from my account. Please help me. How do I to stop them from further charging me again. I don't want any answer from them now.

I was surfing on the internet for Epson printer help and this website came up and asked a question. It is deceptive because it seems as I was actually talking to a tech. They asked for a $5 deposit and by the time I entered my debit card, they suddenly said now I owe $21 ($26 total) to answer the question so I just stopped. In my junk mail was the "answer" to my question (it said to take my printer back to where I got it, duh). Then I changed my debit card for the Home Depot fiasco and suddenly I have a $36 membership fee for JustAnswer.com on my new card. I called and asked for all my money back and they refunded it to the old card and said that was the only card they had. How did they take the money out on my new card? Beware!

I contacted them and they asked for a $5 deposit. No expert got back to me, so there was no $40 answer. They charged me anyway! I'm furious. Not only did I not get an answer to my problem, I got billed for $40! What a scam!!!

Ask how to fix tractor transmission, they called back with answer that did not work. Paid deposit, ask if I would like to join their program, said no. Today 11-22-14 got my credit card statement with a $38.00 charge for membership renewable, my question: how can I cancel this membership?

I am suing my ex-wife in small claims court. I am representing myself while my ex hired an attorney. I first went to a lawyers.com site and ask 3 basic questions. Lawyers.com requested that I revise my question because no lawyer responded. After 2 weeks of revising my questions and no response, I was about to give up until..... I tried Justanswer.com. Thank God. The same three questions from above were answered in a two hour time period. In addition, I used the capability of follow up questions with the respective lawyer at no additional charge. My total cost was $36 and I have 2 additional questions at no cost during my 7 day trial period. What is the difference between lawyers.com and Justanswer? Lawyers.com is free.. remember the old cliche, "you get what you pay for". Now I am prepared to go against my ex-wife's attorney in small claims court thanks to justanswer.com... The lawyers really care and want to help you.

Scam - deposit for answer - no reply then 4 days later, oops can't help you - was a simple question - no reply to emails to refund deposit. Let's think about it - say can do deposit $5, approx get 50-100 a day if global more is approx 500 a day 15,000 a month - good scam - for automated email saying can't help and refund. What refund, these ** deserve all they get. Read this, find my address - ready and waiting. I've really had this kind of ** from ** that are wasting my air and don't belong here. Maybe I'll find you - one thing is you will get all you deserve.

A guy named Hank took my info on how to fix my genset on my motor home. Said he would be back with way to fix it. Never heard from them anymore, could not contact them anymore. They charged me 5 dollars and said they going to get the other w4 after the answer.

I am appalled at your continuous disrespect for your customers and keep using my Credit Card and taking money out when you are not allowed to do so. That is Daylight Robbery. I spent $87 to get an urgent information I needed at the time and did not wish to be a member. How dare you keep taking $100NZ out of my account every month after that when you are not supplying me with anything. Very very angry. I have given it to the appropriate authorities.

My question was simple. I had lent a friend money and accepted a post dated check that bounced. How do I go about collecting my money. I was told to do several things before I could submit it to the state attorney's office. Once I completed those things the state attorney's office informed me that because I accepted a post dated check there is nothing they could do. The answer was not only useless, it ended up wasting my time as well.

Told JustAnswer.com that I have a 2000 Dodge Dakota and my Brake lights, Hazard Lights and Turn Signals are not working. They responded to check fuses #6,11 and 13. Those fuses according to the Diagram on my car are #6 for the Wipers, #11 is for the Console/Purge and #13 is for the Power Locks. I called Dodge and they said that makes no sense!

I wrote asking how to upgrade my computer from Windows Vista to Windows 7. The answer was that it could not be done until the computer manufacturer issues a new service pack and that I should just wait until that happens (it has been 5 years since I bought the computer and the manufacturer still has not issued the service pack). For this advice I paid $47.00.

When inquiring about troubleshooting advice on my Olevia TV on Google, a company "just ask.com" appears in the search that specifically indicated an expert Olevia expert technician is available to answer any question in regards to my TV problem. I thought "Wow, they even have an Olevia TV expert available - what a coincidence, especially since Olevia been out of business for a few years". So I proceeded to fill out their application. I quickly found out that there would be a $28 charge of which $5 would be charged to my Visa immediately and the balance would be charged after I received an acceptable answer that would be provided in a presumably fast response time. I would be contacted by either phone or email. So what the hell, it seemed fair enough.

Asked a question which they were not able to provide an answer. Okay for the $5 charge, and now have received a bill for $42.

After reading the numerous complaints listed, allow me to elaborate on the danger they represent. I asked a medical question of a Urologist to confirm what was told to me by a local physician. My response came from a representative who purported himself to be a board certified OPHTHALMOLOGIST in Chicago. His reply was so riddled with misinformation and grammatical mistakes that he reminded me of a computer help desk representative in India. There was no doubt that this person was not associated with the medical profession to the point of being comical. JustAnswers is giving a format to unqualified individuals to reply to questions they have no training or intellect to answer. I made phone calls to JustAnswers to point out the dangers of allowing non qualified people to be giving answers that could result in real harm to unsuspecting individuals, I was given a phone number to a "more senior" representative who does not answer.

They could not resolve the Garmin GPS (mini SD card) issue and charged me the full amount. Only talked to them for about 15 minutes and charged full rate for one hour. Once you rate the service, your money is gone - if bad, they keep the funds!!!!!

RIP-OFF -NEVER-NEVER-NEVER USE THIS SERVICE. The introduction is misleading making you ask the questions you need an answer for them not giving you the answer until you give your credit card. They implied that no charges would be made while I was under the 7 day trial period. I got charged $35.00, $5.00 and $10.00.

Had a problem with a brand new printer, trolled google for a answer and found them, briefly perused a few of their pages, picked the $26 answer and waited. DID not look for how long this may take. After nothing for 15 minutes (I'm pushing the envelope on a project but didn't want the 'I needed it yesterday' fee), I was able to open a chat window with the seller, after brief description of problem CS issued RMA. I went back to answers and checked for answer. Finding none, I asked for a refund and got all of $5 back. Guess it could have been worse, not sure how though. Didn't see anything about a 'graduated' or 'sliding' fee scale. The heads up wouldn't have stopped me from using them, at least I would have known there wasn't going to be any vaseline in with the gravel.

I understood from the JustAnswer website that if their answer didn't get my car issue resolved I would only pay the $5 initial payment. A mechanic, Pete, answered and his response did not help me resolve my car issue. Pete said he would leave the question open to others in JustAnswer. I never received any other suggestions and was still charged another $19.00 for nothing. I was never told that I had to "complain" about their lack of response within 30 days. JustAnswer is more like JustGiveMeYourMoney and forget about your question. I would never recommend this site to anyone. Save your money!

I had the issue resolved fairly. I ended up just buying a part off Ebay to fix the treadmill.

I was going to ask a question about my daughter's cat on justanswer.com. I was having trouble getting my answer to submitted, it was just circling. And then it took me to a page that had an offer for a month's worth of questions for what one question would be. They had only asked for a five dollar hold and I noticed that they offered a 30 day offer for all the questions you wanted to asked. Then I remembered a similar situation when I went to ask you question about a year ago or so ago. I have used this service a year prior to last year successfully and it was straightforward.

They refunded the subscription fee. I made the point that people who are willing to pay $15-20 for answers are usually pretty stressed out, and facing high stakes we don't trust the anonymous information we could get for free elsewhere. Those same people shouldn't be worrying about whether they have opted-out of a premium subscription they signed up for by accidentally touching the every-time-you-visit-the-site popup (mobile). Especially considering the short trial time...that's right in the time frame where whatever terrible circumstances took them to JustAnswers will take effect.

Unauthorized charges for an answer I didn't ask for, request or even receive. I was under the understanding my card was used to verify identity. Then the program gave option of I thought were previous answers to similar questions. Then received 4302 in charges and another for 123. I have called, left messages for support, requested refund and info, still nothing.

Today my car had a mechanical problem I wanted advice about. Went looking for help, accessed the site "Just Answer". I asked 2 questions, a $5.00 deposit was requested, this I paid for. The site would not progress any further, an automatic deduction "thing" appeared. An answer to my questions was received (not helpful, but an answer). I received a confirmation email, and a welcome to the site. I have replied and said that I do not want a monthly membership.