JustFlowers.com Reviews

On Dec 22nd, We looked up a florist in WV to have a local florist deliver flowers the next day for a birthday. Just Flowers popped up. It said it delivered to that town and surrounding areas. Same day delivery it said. I chose a bouquet to be sent on her birthday, the next day, for the 23rd. It said it wasn’t available to choose from a list of bouquets that were available to be delivered on the 23rd. I chose another. It said it would be delivered by 6 pm unless I pay 4.99 extra to have it delivered by 1 pm. We paid the extra to have it delivered by 1:00 pm.

Updated on 12/24/2025: This is another review to follow up on the gift basket that was supposed to be delivered today by 6 pm EST. The recipient didn’t receive the gift basket. I called customer service and they said that they didn’t get a confirmation from the local shop. I don’t know how they can guarantee a delivery time if they have to wait on the local shop to tell them when it can be delivered. This is false advertising. When I asked for a refund they told me I had to wait until the shop opens tomorrow. I will be calling back in the morning to follow up and I want the name and number of the local shop so I can communicate directly with them.

I rarely write a bad review for anything, but in this instance, I'm compelled to, because I don't want anyone else to make the same mistake I did in ordering from Justflowers.com. Because I couldn't be there for my twin sister's funeral, since I have terminal cancer and live hundreds of miles away, I spent almost $300 dollars ordering what I thought would be a be a beautiful arrangement, and I paid extra for a banner saying, "Beloved Sister." My cousin sent me a picture of what was delivered. It was an ugly cheap-looking Christmas wreath and included a banner saying, "In Loving Memory." Those flowers were supposed to be there to represent me, since I couldn't be there in person, and I can't begin to say how heartbreaking it was to see the picture of what was actually delivered for the funeral.

My flowers were supposed to be delivered on a Friday but they were delivered five days later. The flowers delivered were from a grocery store with the price tag of 5.99 on it. I had ordered a pretty Christmas bouquet and that’s what they delivered!!!

Someone had been kind enough to put their phone number on a spam list. They have been nothing but courteous to me, I've ordered flowers through them numerous times and no they aren't perfect but who is? I've made mistakes and have truly appreciated their politeness and immediate resolution.

I very specifically stated that the flowers must be delivered on Monday; 8 December because this Mother's Day in Latin America. The local subcontractor did not deliver them that day. Once I started investigating JUSTFLOWERS, stated their truck had broken down. I told them nobody contacted me to see if I still wanted them delivered the next day, had they done so they would have been NO. So they did in fact deliver them after 1400 hours the following day, and I asked for a refund.

We order an arrangement for a friend’s funeral. We were fully embarrassed as to what was sent. I had a call the widow two days later and apologize for the weeds that was sent. All JustFlowers could say was, "We will return five dollars to your credit card, for compensation." Really. I think you can tell by the pictures what I ordered and what I got.

This is my second time trying to order flowers to this business. The first time I order flowers paid for flowers to be delivered same day only to never receive the flowers even though I said that I would never use their services again. I went against my better judgment and place the order on the eighth for flowers that was supposed to be delivered on the ninth by 9 AM. Flowers never came. Contacted the company five different times only to be told that the flowers was on the way. Come 7 o’clock still no flowers. Called them back. They put me on hold. They said they can reach out to them flower shop that they were going through come back online only to say that they cannot contact the flower shop and that I have to wait until the next day, which is the 10th.

I am so disappointed with this company, words cannot explain. I ordered a sympathy plant (My Beautiful Dish Garden) for my cousins who lost their daughter unexpectedly. The plant was to arrive at their home several days before the funeral but 3 days after the funeral the plant still has not arrived. I was told four different times that it would be delivered the next day. After the fourth attempt, I requested the order be cancelled.

This is a bait and switch company who pride themselves (or cover their behinds) in multiple places stating that "it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations." The flowers, which were delivered late, though I paid for express, did not have one single similarity to the picture. So this is on me for not reading all the reviews thoroughly because the company probably doesn't have repeat customers, but the price was definitely right.

I ordered my an arrangement on November 26 and they told me that it would be delivered on Thanksgiving. If you couldn't do it then why did you offer it. Then to say on Friday they did a delivery attempt. Now if they come today it's not going to my gf it's going to be delivered to me. She's already left town. You guys are horrible

If I could give zero stars, I absolutely would. Ordered on 11/23/25 at 12:30. Received an email at 3:39 EST 11/26/2025 that order could not be delivered until 11/27/25. It was to be delivered 11.26.2025. I called company and they assured me it would arrive today, Thanksgiving. The flowers were a surprise for my cousin who was hosting 20 people. No email by 4 p.m. today. Called again and they could not deliver again. Said they will deliver tomorrow. Ridiculous. Offered $10 off then $20 off. Spoke with manager and informed her how mad I am at myself. Just found they have a 1.1 rating!! I read reviews of flowers on site, and they were all 4's and 5's. Even after talking with manager, she asked if want to use money already spent for another order in the future!! Terrible, terrible company!!

The worst experience ever. I ordered flowers for my daughter’s birthday a day in advance to ensure they would arrive on her actual birthday. This was very important to my husband and me because it was her first birthday away from home and she was spending it alone. To our disappointment, the flowers were never delivered—and now, two days later, I still haven’t received a refund. I’ve called customer service four times with no resolution. The agents were rude, unhelpful, and simply repeated the same lines without taking any action.

This company is horrible. They don’t tell you that they operate from locals and that your order may or may not come. They reschedule my order three days in a row and then upon calling them I asked for a refund and instead of just giving me a refund he ask to take 5 dollars off, I said no and then he said he’ll take 10 off and I said no, and he went to a third offer. This arrangement was for a friend who mother passed and she got nothing… DO NOT ORDER FROM THIS COMPANY.

If I could give zero stars, I absolutely would. Ordered on 11/16/25 at 12:30 CST. Received an email at 4:53 CST telling me the order could not be delivered until 11/17/25. On 11/17/25 at 4:46 CST called to find out about delivery. Was told I had to pay an addl $15 as the local florist would not deliver as it was under the minimum. Nobody called me or emailed me regarding this, so I reluctantly agreed to pay $5 more. I told them to send me an email confirming that I was paying the $5 and you were covering the $10. No email was sent. At 5:50 CST I received a text from family who stated they had received a call from the florist and the order would be delivered soon. After the flowers were delivered my family sent pictures which included the card. The card omitted one of the sender's names.

I ordered a funeral arrangement for a friend’s mother. I requested the delivery date to be the day before the service to be sure they could deliver. On the original delivery date they messaged to tell me they had to reschedule to the day of the service “at the request of the funeral home”. The day of the service at 7:30 pm I get a call to tell me they didn’t deliver because they couldn’t find someone to put the arrangement together, so they basically lied about why they moved the delivery date.

Ordered flowers to be delivered on 11/15, got a phone call that said they could not find a local florist that could deliver that day and that they would be delivered 11/17. Got another phone call on 11/17 stating the florist had a minimum purchase amount for delivery. JustFlowers wanted $23 more to complete the delivery. I had already paid $97 with tax and delivery charges. I said not my problem and they then said they could cover $15 of the charges. Still not my problem. They quoted a price and I paid it. I was going to cancel the order since I found a local florist that delivered free. Hmm. Got an email on 11/17 saying they would cover the additional cost. Delivery date? TBD. We'll see if there isn't another excuse for non-delivery. Don't think I'll use them again. I'll just Google a local florist and work directly with them. No need to pay a middleman.

I cannot recommend this business for same day delivery. That was the only reason I selected them: I met the time criteria for same day delivery, picked a beautiful arrangement and paid. The flowers were NEVER delivered! When I contacted them for refund, they offered $5 on my next order! What a laugh! I got my money back by contacting my credit card and reporting them for failure to deliver services. I will never order from this business again!

The flowers I got were not the ones I had ordered. Although they were beautiful, they were not what I paid for and expected. I got there as they were being delivered and I took them inside and gave them to the person they were for and told them I didn't know who these were from. The whole time they were from me. DO NOT GO BY IMAGE. DO NOT BUY.

I would give zero stars if I could. I ordered flowers for a funeral service that never arrived. Instead of making it right and giving a refund, they are arguing with me that they were delivered when they clearly were not at the funeral home. Terrible customer service. Do not use!

The company is terrible. I ordered flowers on Monday, paid in full with delivery charge, and they called me on Friday the day they were to be delivered to the funeral home and requested an additional 25.00 delivery charge. That is ridiculous.

If I could no star review I would. This company advertises services they cannot provide, then refuse to provide the customer with a refund and just proceeds to make deliveries when its most convenient for them. I ordered a $133 floral arrangement with balloons & chocolates on 10/7/25 for my daughter's birthday on 11/2/25. I am in Hawaii and my daughter in Texas. When I called them on 11/2/25 to check on the status of the delivery since my daughter did not receive her delivery, I was told that the florist was closed and they would call me back on 11/3/25. I requested a refund and was told that it was not possible since the florist tried to deliver the arrangement on 11/1/25?? I told them yes, my daughter's apartment manager stated to the driver that she could take the delivery for my daughter, but the driver refused to leave the arrangement with her or contact my daughter at all to get approval.

Ordered an arrangement for a celebration of life event to be held in St. Joseph Michigan. The arrangement was supposed to be delivered on Friday for the Saturday event. I received a text right at the time of the event saying that "we are sorry to inform you that we were unable to make your sympathy order delivery, sympathy orders are our highest priority and we are terribly sorry". I called the customer service number and was told that they did not have a local florist to handle these. Hard to believe as this was an area outside Benton Harbor, Michigan. The customer service rep which was "outsourced" in another country tried to sell me on not refunding. Truly disappointing experience with poor execution.

Terrible service! I ordered flowers for my anniversary on Oct. 28 and the flowers never came. I called and they said they had been delivered. I told them I was home and they did not. They got delivered a whole day late. I had asked them to cancel when I had called the next morning on Oct. 29. They did not want to refund! Long story short! BEWARE. DO NOT ORDER FROM THEM! Their florist contractors are terrible and liars!

I wish I had seen these reviews prior to placing an order with them. I ordered a funeral arrangement on Thursday for delivery to a funeral on Saturday. JustFlowers contacted me late Friday afternoon to tell me their "preferred florist requires an ADDITIONAL $105.00 to deliver to the church address". I called and asked them to cancel the order since the delivery fee alone was higher than the cost of the arrangement.

Unfortunately, I cannot recommend JustFlowers.com. We ordered flowers to be delivered the day before our niece’s birthday. This was very important to us because her mother passed away suddenly and unexpectedly this year and we wanted her to know she was still loved and cared for. They did not deliver that day but did call me for permission to deliver the next day. That would have been fine, but they didn’t arrive that day either. Nor the next.😫 Finally on the next day they said they would deliver for a $20 up-charge! I recommend dealing directly with a flower shop.

Sent Flowers to fiancée at work for her birthday. Very disappointed with arrangement. Paying close to $80 with delivery and tax for bouquet, the best comments she received was "the card is nice". I called to express my dissatisfaction and after they reviewed the order said it was within their standard and quality. Honestly, I could have gone to my local Giant store and picked up WAY better arrangement at a WAY lower cost. There was more greenery in bouquet than flowers and looked "cheap". I hadn't used them in a while and now realize why. What a scam!

I ordered an arrangement of cookies of chocolate. They were unable to tell what kind of chocolate and cookies were going to be in the arrangement. I mentioned I needed to know as the person has food allergies. Well cookies were strawberry cookies and the person is allergic to strawberries. The person on the phone insisted on me getting a Balloon for 4.00 extra dollars. Well, I was charged 4.99 instead and guess what??? No balloon was on the arrangement. Stupid me should have not ordered from this awful place. Not a pleasant experience.

I ordered an orchid from JustFlowers.com for $137, expecting the lush, pink arrangement shown on their website. What was delivered was a small, sparse orchid in a broken plastic pot, nothing like the photo advertised. The plant even appeared cut short to remove damaged blooms — clearly not the same quality or style I paid for.

DONOR ORDER HERE. Deceptive advertising not as pictured. Flowers were sent by a florist 40 miles from the address I asked them to be sent to. Email notification that what I ordered would be substituted for item a available. Sent to Father in Laws funeral so small you couldn't find! No refund, no cancellation, no discount! The worst customer service I've ever dealt with, they obviously get A LOT of complaints! Horrible horrible fake company.

I ordered a white assortment in a blue square vase for a Birthday Gift for my elderly mother. It was called Serenade You in Blue. Blue being her favorite color. The delivery fee was $20.48. and the arrangement with the vase was on the higher side at $64.99. The delivery wasn't made until 6:30 p.m. on her birthday. What she received was 11 plain RED roses wrapped in paper that was left on her outside door step. No Message, No Vase and No White assortment. I e-mailed customer Service and received a phone call stating that they would refund me $5.00 for the substitution they made. I was told the maximum they could refund was $10.00 and it would take 10 business days to credit my card. They did however, state they would call my mother to apologize to her personally. I declined. Do Not Order From This Company, just go to Wal-Mart and buy a dozen roses for $9.99.

DO NOT BUY from this place. This is the most deceptive business and should be banned. I ordered flowers for my Mom's BD and requested to be delivered on her birthday. The rep said NOTHING about them unable to deliver on that day, took my money and went on their business. I found out later that her flowers were delivered the day before instead when my Mom wasn't there and I knew she wouldn't be there hence the reason for asking repeatedly to deliver ON her BD. My order clearly stated the delivery date.

Ordered a specific arrangement online. When I saw the arrangement, I was shocked…it looked NOTHING like what I ordered and the flowers were poor quality. DO NOT waste your money. Order directly from a local florist! Photos show what I ordered and what was delivered. Customer service was garbage.

I ordered a large plant basket for a funeral and gave all the correct information but they were NEVER delivered!!! Customer service is absolutely terrible! They insist it was delivered and gave me 2 delivery times! One at 9:17 am and one at 4:00 pm!! When I questioned this, they said one was a typo!! Then they said they had a delivery confirmation signature so I called the funeral home they were supposed to be delivered to and they said they never sign for any flower arrangements that they receive!! No help at all and no flowers from our family for the death of our loved one!! And of course, no refund for the flowers NEVER delivered!!! I will be calling the Better Business Bureau so hopefully no one else will be scammed by JUSTFLOWERS.COM!!

I ordered flowers for my niece's birthday, and what was delivered was not even close to the arrangement I selected. At best it looked like grocery store flowers thrown in a glass jar. Basically mums, carnations and filler. (Photos attached.) When I reached out to customer service they offered my a $5 credit. I wish I would have read reviews before I placed my order. I would call this a bait and switch operation. DO NOT ORDER FROM THIS COMPANY.

On September 16, 2025, I placed an order with JustFlowers.com for a floral arrangement to be delivered to my daughter in Houston, TX. The arrangement delivered was wilted, of poor quality, and did not match the product description or images on the company’s website. I immediately contacted customer service and provided photos as requested. Despite this, the company has repeatedly sent me the same generic responses asking for more photos from “different angles,” without offering a refund or proper replacement. This constitutes false advertising and deceptive business practices. I have already filed a dispute with my bank regarding this transaction, but I believe the Better Business Bureau should be aware of these practices to protect future consumers.

Purchasing from, JustFlowers.com was a terrible experience. I choose an arrangement from their website consisting of light pink Gerbera Daisies with Pink Roses and white smaller daisy like flowers with a Happy Birthday balloon and expedited delivery for my mother-in-law's birthday. What I got was...A delivery at 5:30 pm that was Red Roses with Baby's Breath that looked like a grocery store put them together with no balloon. I was so embarrassed! I'm in disputes now regarding a refund. Never again!!!! Do not go there, you'll be disappointed too.

I had a negative experience with Just Flowers. I ordered 18 pink roses for my mother to be delivered on Mother's Day, which cost around $150, but this company delivered an arrangement of mostly daisies, mums, and filler (and only 3 roses) the day before Mother's Day. When I complained to the company, they said they sometimes have to make substitutions depending on availability and cannot account for the flowers that are delivered. They only offered a $25 gift card in return, which I did not accept because I do not intend to order from them again. I rarely write negative reviews, but I want to warn others and recommend that they do not order from this company.

I can't give 0 stars? I am really disappointed. I ordered a beautiful arrangement for my daughter's birthday and it arrived the next day, at an incorrect address and looks nothing like what I requested... It's a mockery. The customer service is terrible, without any empathy. They don't want to refund the money despite not fulfilling what was paid for. Look the pictures... They are the worst ever.

On 8/15/2025, I ordered an arrangement for my niece's funeral services. I was looking for something substantial, not just flowers in a vase. I found a lovely arrangement online at Justflowers.com. They indicated they could meet the date of the service for delivery. I typed out what I wanted the card to say - who it was from, etc. The MORNING of the service 8/18, they call to tell me they need to make substitutions but assure me it will be the same colors and same size as what I ordered, but they could not do the basket only a white cylindrical vase. I requested a photo of what the substitution was, how could I approve something I had no idea what I was getting? I was not happy, but over a barrel at this point.

I ordered flowers for my dad’s funeral from “Just Flowers.com” who contracts with local florists, and this particular local florist was Pat’s Florist on West Main St, Richmond, VA. The flowers arrived a couple of hours before our family’s first viewing, after inspecting the flowers carefully I noticed the white roses were already wilted and brown, the special banner with “Beloved Father” was missing which I paid extra for. I looked at all the flower arrangements that were there and alI of them had fresh cut flowers no browning or wilting, I contacted Just Flowers and explained my concerns and how upset I was that I didn’t get what I ordered and for the cost of the flowers, you would think the flowers would be fresh and the banner would have been attached but I was wrong.

One star is too much for this company. I ordered a beautiful plant for my mother's birthday which was supposed to deliver on a Saturday, it did not arrive until the following Monday, after I reached out for order status. What was delivered was not even close to what I ordered. The item was delivered by Door Dash, not even a florist. The item is dry and looks sick. I called customer service several times, sent an email with photos and their response was to offer a 10.00 credit on an 80.00 order. Horrible customer service. If you want to order flowers or a plant, use a local florist - DO NOT USE THIS COMPANY. They refuse to make this order right. See photos of what I ordered and what was delivered, it's pathetic.

I recently ordered the "Perfect Day" flower arrangement from JustFlowers for my sister's birthday, upgrading to the largest size available to ensure a decent arrangement. What she received, however, was a complete disappointment that looked absolutely nothing like the beautiful, full arrangement pictured on their website.

I ordered a spray for my father in laws funeral on Monday - funeral was Thursday - I received a call ONE hour before the funeral saying they had exhausted all the florists in the area and could not fulfill my order, but would send a plant instead - I asked for a refund and was offered 10 whole dollars - I don't know how a company can justify not giving a refund when they dropped the ball an hour before a service when the order was placed 3 days prior and they offer a plant that I can't imagine was worth the $150 I paid for the spray.... I am livid, but more importantly sad. NEVER use this company!

Please do NOT use this company. I paid for the upgraded arrangement and received cheap flower substitutes with about half of the stems. Customer service was not helpful at all. They said the photos online were just a suggestion and that perhaps my arrangement had more on the other side, not really missing as I suggest.

Ordered flower arrangement [I Will Fly Away] a Straw basket with butterflies. I upgraded two levels for more flowers then shown. I paid extra to have delivered in morning. It showed up late afternoon. We were not home. No Basket. Cardboard container, different colored flowers then ordered, my message printed on 8x11 sheet of paper folded up, no little card in envelope. If I was home I would not have accepted flowers. Cost was $104. They have offered a $10 refund. NEVER AGAIN!

DO NOT USE THIS COMPANY. They will deliver the flowers they choose when they want. There were three variables to my order, the date, the note, and the flowers, and all three were messed up. I did not order roses, who I was ordering for does not like roses, yet that’s what was received. The colors did not match, and I was not contacted for a next step had what I ordered been unavailable. There was no note included in the order despite the note I wrote included in the order receipt. The delivery was a day late despite advertising same day delivery. Customer service was hard to deal with, requiring multiple calls during my work hours to explain the situations with little remorse. I am incredibly disappointed, will not be using this company again and will be leaving honest reviews everywhere I can.

I ordered flowers for a funeral. I ordered the day before visitation and paid for 4 hour delivery. The funeral was the day after visitation. One after the funeral JustFlowers notified me they could not delivery the flowers (this is after visitation and after the funeral). Missing the delivery was extremely incompetent, But not notifying me for all most 48 hours later was even worse. DO NOT EVER, EVER USE JUST FLOWERS!!!! They did agree to a refund, we shall see if that happens.

Terrible company. Ordered an expensive arrangement for Mother’s Day to deliver the day before. Never delivered. Was told they will deliver on Mother's Day and again no show. Contacted again and they said asap. Three days later still no delivery. Contacted again and they claim they were delivered by the florist. Asked for proof of delivery or a refund. They stopped responding now. No flowers ever delivered and they still took my payment with no refund. Don’t use this company unless you want to get ripped off.

I ordered flowers for my sister-in-law mother funeral 3 days in advance for delivery. I got an email saying delivery was delayed. I called and expressed urgency and they offered a $5 discount and I told them that was unacceptable. 3 days into it I got a call saying that the flowers I ordered were unavailable and wanted me to accept flowers from Giant Eagle Grocery Store which enraged me. I asked for a refund and they transferred me to a manager who told me she would give me a $15 discount. I refused and told her to credit my whole account or else I'd report them to my credit card company. This service is a scam.

I ordered a bouquet for my mother on Mother's Day. Not only did it come several days later but it was far from what I ordered. I proceeded to contact customer service who agreed to give a refund and upon looking at my account they credited me $10 on a $120 order. I called back to speak to a manager and they denied any awareness of providing a refund not to mention any accountability for it being late and not even the correct order. I wasted more money to correct and send my mother flowers ASAP from another flowers causing the overall cost to double. Customer service was rude and a joke. Wish I would've read the reviews previous because this has happened to a lot of customers upon review. Don't waste your $, if it comes out wrong the most they will provide is a rude excuse and $10 which you can get as a credit on their website anyway. Company is a joke.

We ordered a funeral spray for a dear cousin. The flowers were to be delivered on a Monday night for the viewing and then transferred to the funeral on Tuesday morning. While I was IN LINE for the viewing on Tuesday morning, I received a notification that they were sorry but they couldn't deliver our order! If I'd been notified sooner, I could have chosen a different florist. Instead, myself and my siblings were embarrassed that there were no flowers from us at the service. I would avoid this site at ALL COSTS. Couldn't be more disappointed. Terrible, terrible service.

I purchased a funeral arrangement for delivery on a Friday for a Saturday morning funeral. I called Friday because I didn't receive a delivery notice. Customer service who you can't understand and talks over you and you get nowhere. I called back and spoke with a man that assured me my flowers would deliver Saturday morning prior to the funeral. Again on Saturday I called because no delivery notice and again horrible customer service who won't refund me. Finally I find out that they didn't do anything but still no refund and no flowers. Horrible company. Do not use!!!!

Just Flowers should be called Just Scam. I ordered a lovely floral arrangement costing $81.00 and received in return just 4 scraggly flowers. Complaints to the company resulted in further chicanery, deceit.& outright lies. Avoid this company like you would poison ivy.

This website is a SCAM. DO NOT USE THEM. First time sending flowers through an online delivery service. Ordered flowers for my mother in law. They kept saying they had arrived but flowers never did. Every time I called to claim the false arrival email, they would change it to “oh, they will be delivered today.” I called everyday for 7 days. Sometimes they answer, most times they don’t. 8 days later, no flowers, no answer from customer service, lies, and I'm out $100. Please don’t make the same mistake I made. Read reviews before using an online flower delivery service.

My son ordered me flowers for Mother's Day and I received them the day after Mother's day at noon and some flowers were wilting. Refused the order and now they won't give my son a refund. I am going to fight this.

I spent $117 on an order from JustFlowers.com because they guaranteed same-day delivery if ordered before a certain time. I placed my order early, but later that afternoon, I got an email saying the delivery would be delayed until the next day. That didn’t happen. Neither did the next day. Or the day after that. FOUR days later – still no flowers. I tried calling, but all you get is a voicemail asking you to leave a message—no real customer service, no help. I had to email them twice just to get a refund. Unprofessional, unreliable, and a complete waste of time. I will never order from them again. If you care about your time or money, look elsewhere.

Simply terrible. I placed a very expensive order for Mother's Day and it is one week later with no delivery, every day an excuse that they didn't deliver. I cancelled the order today and will wait for a refund. Order number was ** in case these knuckleheads claim I didn't have an order. DO NOT ORDER FROM THEM!!!!

I wish there was an option to not give a single star, because this place doesn’t even deserve one. I paid $130 for a nice bouquet for my mother for Mother’s Day, as shown in my pictures. And while the bouquet I received was pretty, it was not even close to what I ordered. I could have assembled it myself and/or purchased it from a grocery store. I used a flower delivery service because I wanted something nicer. It was not close to the value either. I tried calling for days and sent several emails, no one answers the phone and no one responds to emails. When I finally got in touch with them, almost a week later, they offered me a max refund of $15. They told me to count the flowers!!

I would give negative stars if I could. I ordered flowers for my mother's birthday, and did not receive a confirmation email, but they took my money! The only receipt I have is my bank statement. Now it has been 9 days without a delivery, without a refund, and the customer service personnel lying to me about the delivery. They said the local florist's delivery person chatted with my mom and they had a family member in common. Outrageous! I keep getting transferred to a manager who will not answer, or I get told that a manager will call me back in 5 minutes, but they never have. Someone even called my mother, and she told them to call me! Before this, they wouldn't even answer at all over the weekend. I am frustrated and angry, and just want a refund!

If I could give them a -Star rating I would. Worst company ever - they should be closed. We ordered flowers for delivery TWO WEEKS in advance. Come delivery day, we get text messages and emails telling us . . Sorry - delayed. This went on for another TWO weeks. We called their customer service line, waiting for over an hour to get someone on the phone, and then we were disconnected. We finally insisted via email that they cancel the order and confirm the cancellation. TERRIBLE COMPANY - DON'T ORDER FROM THEM.

Updated on 05/16/2025: The flowers were delivered after I called and talked to the management team about cancellation. I called the flower shop that delivered the flowers which didn’t look like the picture and they said the order was just placed that day instead of on 5/10 like they should have been. And based off time stamps it looks like the order was put through after my phone call to just flowers for the complaint and cancellation. Still a joke of a company.

My mom never got any flowers. I had these order for mother's Day and she never received them. My order number is **. I've called two or three times and try to figure out where my order is and they assured me that it would come.

Bad experience. Won't use JustFlowers.com, or any FTD operated site, again. Delivery was a day late and the bouquet ordered was substituted with completely different flowers. I specifically selected an arrangement including Peruvian Lilies, but they shipped purple and white roses. After sending an email with pictures, it took 7 call attempts over 2 days to speak with a representative. Do NOT use JustFlowers.com unless you really don't care what they send or when it will arrive.

I ordered three bouquets. Mother, Mother-in-law, family friend. MIL and FF are both in hospital. Only one order was delivered, and it was two days late. And it was nothing like what I ordered. The purple arrangement in the photo was what I ordered, and I ordered that it be upgraded to include more flowers. The photo of the pink bouquet is what they got. Other two orders still haven’t been received, and it is 10pm two days AFTER Mother’s Day when I write this. When you call, you have to leave a message. They won’t call back.

I ordered flowers to be delivered the same day, however, 4 days later, still no delivery. Everyday I received emails saying they had to reschedule delivery. I called customer service twice, the first time I was assured they would deliver the next day, but once again, another email saying they had to reschedule. Called tonight to cancel.

JustFlowers advertised in multiple places on their website, in their Google ad, and in the FAQ, that they had same-day delivery if ordered by a certain time, which I did. I paid a premium for same-day delivery, $86 for a small bouquet of flowers. Every day, I receive a text that the flowers cannot be delivered and they will be delivered tomorrow. They are never delivered. I try to reach customer service but it is impossible. I do not expect them to be delivered. I was scammed out of $86 by this fraud company. I should have read the reviews because I never would have paid them. Maybe they have no customer service because they are going out of business from all the bad reviews, which is what should happen. My order #**

I order flowers on mother's day at 6:25 am. to be delivered on mother's day!!! I spent $150 total!!! Flowers were never delivered! I have emailed them and called 4 times. No response at all!!! I left 2 messages with my order number!!! No one called me back! No email response! AND STILL NO FLOWERS!!! BUT YOU HAD NO PROBLEM TAKING MY MONEY!!! It's very interesting that every time I call no one ever picks up the call! Then I get another automated person telling me to leave a message! Why??? They don't respond!!! Never again will I shop with them!

Just poor service all around. I can never get an answer as to why my delivery was always promised “We’re so sorry” only to be disappointed over and over again by not being delivered. Do yourself a favor and order elsewhere.

My son ordered me flowers for Mother's Day. Were supposed to arrive Saturday and didn't. He got notification for del. On Sunday. Well it's Tuesday evening and still no flowers. They don't answer my son's email. Lovers! Should be ashamed!

My daughter ordered Mother's day flowers for me. I received it at 7:30pm on Mother's Day. Literally in a Dollar Store Vase with Walmart Flowers!! Sent her a picture to thank her she sent me the page she ordered from and what she ordered. OMG.. She paid $120 for an Arrangement called "Purple Cottage" with a Mylar Balloon.. My heart aches to think that she spent what she spent for what I received.

Paid for same delivery for Mother's Day, order #**. Received text mother's day evening stating they could not be delivered but would be Monday. Today is Tuesday and still no delivery. I've tried calling all day but the line is either busy or I'm put through a constant automated loop, never speaking to a customer service rep. I sent an email requesting cancelation and full refund but no response. Total scam! I want my money back!

My mom was admitted to the hospital due to an emergency. Since it was Mother’s Day, I ordered her flowers. Doing this with the confirmation that they would be delivered before she was discharged. Mother’s Day came and went with no flowers. Monday came, still no flowers. I spent hours trying to contact someone from Justflowers.com to see where my order was. We do not live in the town she was in. I have yet to get an email or phone regarding my order or refund. Terrible customer service and poor service overall.

The company is a scam. I ordered flowers online and never received a confirmation email. They debited my card $113. I emailed numerous times with no response. Never received the flowers. The phone number provided is not legitimate as you are not able to speak with anyone. You only receive a pre-recorded line that eventually disconnects the call. No response whatsoever from the company.

DO NOT order their products. It was my fault for not going local. I waited too long and needed something next day. Looking at their reviews and “guarantee,” I thought I’d give them a shot. I didn’t mind how EXPENSIVE it was because of their promise to deliver same day. It’s been 3 days now and every single day I’ve gotten a text saying they were unable to make the delivery today, and have rescheduled for tomorrow.

Never received the flowers. Customer service is essentially non-existent and was hung up on multiple times when we finally got through to someone. Eventually had to take up a fraud claim with our bank. Avoid at all costs.

I ordered flowers for my mother for a mother's day gift. Was told they would be delivered on mother's day. Well that didn't happen. So I called customer service. They apologized and said they would be delivered today only for them to send me a email stating they were unable to be delivered so they will try again another day. I paid over 100.00 for some 30.00 flowers to make my mother's day since I'm 9 hours from her. This is very bad business especially since they guarantee on time delivery.

3 purchases 3 days before Mother's Day. Mom-Flowers were never delivered. My mother in law-delivered but after mother's day. My wife-paid for premium, flowers were received were less than their basic. Card was to Daniel K. Not to my wife. Talk to customer service multiple times. Finally refunded my mother's flowers. No credit on mother in law's flowers or my wife. Typical bait and switch company. Show you one thing do another. I buy a lot of flowers. Never again from here.

Absolute worse business. How are they allowed to even operate? I can’t upload a copy of the receipt. They never have provided me with one. I paid over $100 for my mother to receive flowers on Mother’s Day and it is the next day and still nothing. Their phone lines are busy and there is no way to get in touch with anyone.

If I could give a 0 star review, I would. I am more than disappointed in this company. I placed an order for Mother’s Day that promised delivery on said date as long as I ordered by a certain time. I had to pay a delivery fee to ensure it got there on time and no flowers arrived. I waited all day on May 12th hoping that the flowers would be delivered on this date to just be let down, yet again. I made multiple attempts to get ahold of customer service with only a busy tone. When I did finally reach someone, I explained my issue, she put me on hold and hung up on me. I tried to make many more attempts with no luck. I wish I would have read these reviews and educated myself because clearly it seems most people have the same experience. This is a SCAM of a company. DO NOT ORDER FROM THIS COMPANY that overpromises and heavily under-delivers.

I ordered flowers for my mother in law. They took my money and it says delivered but they never did. I see a bunch of other people saying the same thing. They just want your money. They said they'd deliver Sunday, then Monday, now the 13th. We will see tomorrow. I'll delete my review if so but they should have told me. Since they didn't, I'm posting the review.

Place a mother's day order and paid extra to have them delivered the Friday before Mother's Day and now 6 days later still no flowers. Tried to call customer service and cannot get a live person on the phone. The worst experience I ever had with an online order.

Horrible scam!! You buy flowers for a special reason and this company exploits people for a living. This company should be investigated by its local law enforcement. DO NOT ORDER FROM THIS SCAM OF A FAKE COMPANY!

Ordered flowers for mother's day. Everyday they kept sending me texts that it could not be delivered. The calls do not go through when I call customers service and no one has returned my emails. I will never order from this place again. I am still waiting for my refund!

If I could give negative stars, I would. SCAMMMMMMM!!! Do NOT use this company unless you want to be massively disappointed. I couldn’t even give a review on the arrangement because it never showed up. I ordered a beautiful arrangement for my mother for Mother’s Day and was guaranteed it would be there that day. I gave him specific instructions on how to get into the building and left them not only my phone number my dad‘s and my mom‘s number as well. I even called them the night before to make sure they had all the correct information and they assured me the flowers would be there tomorrow.

Placed an order for delivery on Mother's Day. Got a message at 4pm that I wouldn't make it till the following day. Took almost 24 hours, and many phone calls to reach a customer service agent. They did give a $15 credit for the delay. Understandable that flowers are expensive, and delays can happen. But the flowers that were delivered were not even close to what was ordered. I even paid extra for more flowers, but It came with more green than anything. I won't complain about the florist that made the arrangement, I get they can only do what Justflowers told them to do. I will make sure I always go to local florists and never use this company again. The convenience was what I was going for, but the end result was not worth it.

Ordered Mother's Day flowers and they were never delivered. Spent 2 days trying to get a update with no success. They are telling me they can't reach the local florist to get and will call me. Have madw several attempts and on the third day still getting excuses.

I ordered two separate bouquets for Mother’s Day. Immediately after ordering I get an email stating they can’t deliver the flowers in time. This happened 2 more times on top of the first one and still only got one bouquet. Will never order from them again.

I ordered my mother flowers - They were never delivered. For three days I received emails saying they were unable to be delivered and would be rescheduled. Never arrived. When I called I was asked to enter a 7-digit order number. The one I was provided was 8 digits. After two days of calling I was finally able to speak with someone at which point I canceled the order. There was no explanation provided as to why her Mother's Day flowers were never delivered. I was told I’d be credited the amount but we’ll see how that goes. As an influencer, I have pretty good reach so this is an unfortunate situation that many will hear about. I will never use their service again.

On Sunday May 11, 2025 I placed an order for the Purple Cottage. Not only was the ordered delivered to the wrong place, but once we got it to my mother, it was nothing like what I paid for. The manager Alex, was extremely rude and said that I only spent $85 dollars and she was sure that it was comparable to the Purple Cottage and she would not be giving me a refund. I have been ordering flowers from places for years and never had an issue until I ordered from here. She was condescending and extremely rude. You’re better off ordering straight from a florist. I wouldn’t recommend them to anyone!

Extremely Disappointed—False Advertising & Zero Customer Support I ordered flowers for Mother's Day, expecting the advertised same-day delivery. Instead, I received two consecutive texts saying, "Sorry, can't deliver today." Had I known this would happen, I would have chosen another service. To make matters worse, their customer support is impossible to reach. I called their 1-800 number at least ten times today—only got through once because I selected "new order," and the representative simply redirected me to another number for issues. Completely unacceptable. If you want reliable service, steer clear of JustFlowers.com.

I literally bought $115 dollars of flowers for my mother. My bank processed the payment, Just Flowers NEVER responded to any phone calls or voicemails. The delivery was NEVER DONE. If I’m spending $115 on flowers, you should probably take some responsibility and answer the phone. This is embarrassing.

I ordered flowers to be delivered on Mother’s Day and they never arrived. I didn’t receive any communication until the next day. It was very embarrassing. This should be the baseline service of the company, deliver fresh flowers on committed date.

If 0 stars were an option, they would have gotten that rating from me. Mother's Day arrangement to my daughter was never made, I even spoke with a representative on Mother's Day to confirm flowers would be delivered, which he assured me they would. They never were delivered. I cannot get any help on phone, or online. Now I have to take the time to call my CC company to stop payment. Biggest disappointment in a floral delivery business EVER!

100000% SCAM SITE. DO NOT BUY FROM THEM. I paid through the roof for next day delivery (that's how they get you) and flowers were never delivered. From what I read online, sometimes a crappy version of what you ordered shows up, which at least would have been a funny story and some laughs. But no, just a straight up scam to steal your money. I even tried to log in to their site to complain or check status, password recovery just sends the same fake password that then doesn't work. Now to start the battle of disputing charges and trying to get my money back.

Ordered flowers for Mother’s Day. Received a text on Saturday that the flowers were delayed & could not be delivered, but would be delivered on Sunday - which was fine. THEN received another text on Sunday stating flowers were delayed again. Spent 45 minutes trying to get in touch with someone re: my order and finally spoke to someone from a call center who was unable to help at all.

Ruined Mother’s Day 2025. Ordered Just Flowers to be delivered Saturday, 1-day prior to Mother’s Day. Received a text apologizing delivery will instead be on Sunday. Sunday came and gone and still no flower delivery. Requesting refund.

I ordered flowers for my mother for Mother’s Day and per their website they would be delivered 5/10. I got an email saying it would be delayed until 5/11, which I was fine with because that was actual Mother’s Day. It is now 9pm and no flowers. I call customer service and am offered $10 discount to be delivered tomorrow. I declined. I told them I wanted my money back. Then I get another offer of $15 credit toward a future purchase. Again declined and told them I wanted my money back since they ruined Mother's Day. Now I apparently have to wait up to 4 business days for that refund to process. Sure didn’t take them but a second to take the $137 I initially paid! I would never recommend this company. They are absolutely awful.

I placed two orders on May 9th for delivery on Mother’s Day. One order was delivered on Sat the 10th. The other order was not delivered. 7pm no flowers delivered. Tried calling all numbers. It just transfers you to a recording asking for your order number and asking you to leave a message. I got no replies. Waste of time. The other problem is there’s no way to cancel the order. My fiancée doesn’t live at this address and came in town to see her mother so I wanted to surprise her and her mother with flowers. I won’t order from this company again. I will in the future order from independent florists from now on.

Updated on 05/12/2025: Well someone responded to me in an email apologizing and offering a $10 partial credit for any troubles you have caused us over late delivery. Here is the issue, my wife still hasn't received anything. I paid just over $120 for this order and have received nothing. No one dropped off while she wasn't home, I have received nothing for the full amount I was charged and I'm not happy at all. I got a voicemail from you guys as well telling me to call back to 18007771911 with the order number, guess what? The number rings maybe twice then beeps like a busy tone just like it did yesterday as well. I will make sure to spread the word as far and wide as I can on how well you guys treat people. Why don't you guys keep $10 of what I was charged and refund the remaining back to me?

I paid $100 for flowers to be delivered on Mother's Day—a service your brand promises as “same-day delivery.” Instead, I’ve now received two notifications in two days that the delivery has been rescheduled. This is beyond unacceptable. You market a premium service, take the money upfront, and then completely fail to deliver—literally. Not only have you missed the most important day for this gift, you've also undermined the entire gesture. This isn’t just poor service—it’s a bait-and-switch.

I would never recommend this company ever again. Hope they go out of business!!! Manager would not refund for a delivery they promised for Mother’s Day. I would never ever use this company again or its affiliates again.

I ordered mother's day flowers to be delivered yesterday. Got email stating today, now got another email today stating delivery tomorrow. Today is mother's day. I called customer service. Someone picked up, asked why I am calling, said I would refund and they hung up on me. DO NOT ORDER FROM HERE. Starting to think I have been scammed.

Consider this a warning, DO NOT ORDER. Paid for expedited delivery. Was guaranteed and insured that the plant would be there by Mother’s Day. You’d think of all days, this would be one they would be a bit more focused on getting right. Received a text message at 4:45 pm the day of delivery with an apology and excuse that it would be delivered the next day. I called, after numerous reroutings and ridiculous hold times, all incentivizing someone to hang up and give up - I was led to an answering machine. And instructed to leave a message. In business since 1996 and you don’t have a customer service team in place to field phone calls. Always have used their competitors; 1800 Flowers, FTD, etc. should have stayed with them. This will be the first and last time. Not surprised they have 2,000 plus 1 star reviews and 14, 5 star reviews. Stay away,

If I could give negative stars, I would! This is a horrible company, so beware!! I ordered Mother’s Day flowers for my mom a week ahead of time. They accepted my order and payment for flowers to be delivered on the Saturday before Mother’s Day. On that day, I received a text message late in the day from them saying it couldn’t be delivered that day so it would be delivered the next day. Next day…same message, and no Mother’s Day gift for my mom. When I called to inquire, they were rude and offered no explanation or no guarantee of when my purchase would be delivered. I canceled the order after that but they have not yet refunded my money. Save yourself the frustration and disappointment and order directly from a local, reputable florist. This company makes promises that they can’t deliver in hopes that you will ultimately settle for a (very expensive) late gift delivered long after the promised delivery date. Pathetic.

Absolutely the worst company I’ve ever dealt with. I allowed myself to be screwed twice by them. Do yourself a huge favor and call anybody else in the world! Regretfully both times were for Mother’s Day.

Was contacted by the company and got a refund.

Ordered an expensive plant arrangement to be delivered on Mother's Day. When it hadn't arrived by 5pm I checked the status and lo and behold they changed it to Monday and still called it on time. I had checked throughout the day, and this change was made at the end of the day. Put in a cancel request. If they show up Monday, we will be refusing it. Now that she didn't get it for Mother's Day, I will just take her to a garden center so she can pick one out. Thanks a lot for nothing JustFlowers.com.

Order number ** from JustFlowers requesting flowers for Mother’s Day. I requested them the Friday of Mother’s Day weekend and they have not been received - it’s Sunday and still no flowers. Do NOT order from this company.

I believe I was SCAMMED. Do not order from here, unless you want to spend a whole holiday getting passed around on the phone. I ordered flowers for Mother’s Day. They arrived to the recipient cracked and discolored and appeared nothing like the photo. I spent $70+ for a beautiful warm hued-bouquet named “How Sweet” and received the worst arrangement I have ever seen (small white flowers, pink tiger lilies, and sunflowers). Also, the note never arrived so the recipient didn’t know who it was from. It was very embarrassing for that to show up to their house on such a special day. The customer service rep named Mariz said that the flowers are often substituted- this was not a substitution, but an entirely different bouquet.

I placed an order for Mother's Day that I never received. I received no phone calls, no apologies, and no emails—nothing. I called and emailed them many times but received no answer, yet they charged me immediately. I am absolutely disappointed; this was my first and last time buying from them.

My order ** was just delivered and I paid for the premium flowers to have more flowers added, I paid over $120 and received hardly any flowers at all, literally, and it looks NOTHING like what I purchased. This is completely unacceptable. As you can see what I ordered vs. what was delivered by the attached pictures. This is very upsetting. I've email customer support for a refund because as you can see I totally got ripped off. No response. They ruined a special gift on a special day. Why they think this is acceptable and what they charged me is wild.

I placed an order for Mother's Day. I placed the order so the flower arrangement would come the day before Mother's Day. They did not come. When you try and call them the number rings then goes busy signal. When you go on line to ask about the order you get nothing. They respond to nothing. If you're going to take the customers' money for a product and charge extra for delivery then do so. Don't take the money and never even reply. Big Hint Folks. Stay as far away from this company as you can.

If I could give negative stars I would. DO NOT GET RIPPED OFF BY THIS SITE. Placed an order to be delivered by 5 one day, and not only were we not informed they would not be arriving on time, it took several calls and unanswered emails before we FINALLY got a hold of someone. The representative tried to pass blame and the best he could do is tell us we might get our order the next day. Unless you want to just throw your money and time away, do not use this site.

If I could give them “negative” stars I would. I ordered some flowers earlier. I chose my delivery date May 11, 2025. It went through. As I could not find a confirmation e-mail, only an advertisement, I called. I was told the order went through and would be delivered May 12. I told the lady that the order went through for May 11. She was no help. I told her, then I want my money back. $77.23. She told me that I could not have a refund because they already sent it to one of their local florists. What a SCAM! This is Really upsetting. Never order Anything from them. After I hung up I recalled that this had happened to me before when I had ordered something for my sister. Just do Not Risk it. She could have cancelled it from their “local” florist and given me a refund.

I ordered some flowers for my wife during nurses week. The lady never told me total for the order, then after I selected what I wanted it she placed me on hold to see if it was available and came back to say ok we got it. 20 mins later I got an email saying review our substitution policy. So long story short my wife sent me a pic of the flowers. My response, "That is not what I ordered." So I called to see what happened, so they requested a picture of what I received. So I sent it and a pic of what I was suppose to receive. The small flowers is what my wife got, but not what I ordered. Then they want to try to reimburse me $7. I'm like oh noo you gone have to do better than this.

Ordered Valentines Day Flowers, guaranteed for delivery on Valentines day. They were not delivered, and rescheduled for the next day but we had plans to be out of town that day so I called to reschedule. JustFlowers said they'd reschedule and have the local florist call to pick a date. No call, instead the flowers were delivered the next day, dumped on the table at our front door (the wind then blew them over). Called JustFlowers to complain and they offered me a $5 discount on future orders (the flowers costs me over $200). All of the sudden they claim no guarantee for delivery and nothing they can do. You can tell that they make it very difficult to leave a review on Google or Yelp - I can only assume because they have such poor service.

I have filed two complaints with the BBB for JustFlowers.com. My step mother DIED in 2022. I sent her flowers for Mother’s Day through JF one time. ONE TIME. and even after countless attempts to unsubscribe from their mailing lists and being assured, albeit with much sass, that I had been removed from the mailing list after my first complaint, I continue to receive emails with her name listed as an advertisement. She has died. It is incredibly painful to read every holiday that I should send my late step mom presents. I WISH I COULD. Please, show some humanity and stop this unethical business practice.

I ordered flowers on Saturday for Sunday delivery (website offered this option). They delivered the flowers on Tuesday & what was delivered was a lot less quality than what I ordered. They offered the standard and the deluxe with more flowers and the premium with a lot more flowers. I ordered the premium for a lot more flowers. I'm very disappointed with this company. This is my first order from them and never again. Attached is the standard (Not the premium) I ordered and the one that was delivered.

Ordered arrangement for friend's father's funeral. Paid for express delivery and they were never delivered. Received notification after the funeral that they could not make delivery. Wanted address to deliver to which I didn't know and told them. They then requested the telephone number to text him for address which they, but when he called them back they didn't give him any info on the order in the text so they did nothing.

Ordered flowers for my niece who just had emergency surgery. The flowers she received was not what I selected from JustFlowers.com website. I got no help from customer service. DO NOT ORDER FROM JUSTFLOWERS.COM ESPECIALLY WITH MOTHER'S DAY COMING UP.

I ordered a hydrangea as a get well gift. I couldn't even identify the plant that was sent. It was not in any way an acceptable substitute for what I paid. I had several email exchanges with customer service about my dissatisfaction and the best refund offer they came up with is $10. This is hardly acceptable as the plant that was sent was an embarrassment and not of equal value to what I paid. My advice is do not order anything from Just Flowers!!!

Updated on 04/23/2025: Improved? Nothing improved. I was offered a $15 refund which does not even cover the container I received. Frustrating and disappointing. I will never use this business again and will let all my family not to do it either.

Ordered Circus of Celebration -1st photo. JustFlowers sent 2nd photo. Not even close. Deceptive advertising. Stay away from JustFlowers! They claim right to sub flowers but 90% of flowers is not acceptable. Why bother with pictures?

They did not deliver flowers to the funeral at set time. They called me after the funeral was over to tell me they could not fulfill it. Only offered $15 off and to have arrangement sent to the family’s home 2 days later. Extremely disappointed w how they handle business. Will not use again.

We were looking to have live flowers delivered to a small town funeral home for my aunt. We thought we were going to the local florist to order but instead ended up at JustFlowers. It was night, so we ordered online. We were charged a $21.24 delivery fee for the florist to walk the flowers across the street. But, it is for a funeral and we don't live in the area and we were desperately trying to get flowers before the florist ran out.

The tagline when searching for Just Flowers states, "Flower Delivery Guaranteed. | JUSTFLOWERS® - Official Site." It is an odd thing to promote when you never deliver the flowers that were ordered and paid for. Instead, I received a message the day of delivery 1 hour before the funeral saying they wouldn't be able to deliver. Needless to say I wasn't watching my emails. They did not try to call. Instead they did nothing. I had to request a refund which I still have not received. Do not waste your time or money here. Use competitor site. I have never had an issue with 1800. They do not even have a way to leave a review for their site.

False advertising, poor customer service, no transparency on price being in USD. The website brings you to Canadian content but does not flag that prices are in USD. A $59.99 arrangement with a $10 coupon processed on my card as $104.40 Canadian after delivery fees and conversion. Items in the photo were nothing like the flowers received, cheap alternative basket, and not even the same color scheme. When I complained with a photo via email, they emailed me to say, "Sorry to hear you aren't happy, please contact us via email or phone." So I emailed them again. They phoned to advise they were looking into it and then phoned again to advise they would do nothing for me. I would have been satisfied with $10 back or something more than "we used premium flowers".....

I ordered flowers for same day delivery on Saturday morning. This is Monday night and they still have not been delivered. Each time I call, I am told to call back the next day to see if they have been delivered. Meanwhile I am unable to cancel the order because it is supposedly out for delivery, and of course there is no supervisor on staff. This totally sucks! I am out of 92$.

Was guaranteed 12 roses for Valentine's Day delivery with balloon and a box of chocolate.. No chocolate, no flowers and balloon on Feb 14th but February 18th my wife's roses and balloon arrive. With no box of chocolate. I get a random text apologizing for everything. You think if you were going to be 4 days late on a guaranteed delivery you would at least have time to get the order right. O ya and by the way still no box of chocolate.. February 20th or a refund for goods I was billed for and didn't receive..

I’ll start by saying that I understand holidays can overwhelm businesses and their supplies. I also appreciate that mistakes can be made, and that they aren’t necessarily malicious. Sometimes a seller doesn’t have what a customer wants or accidentally gives them the wrong thing. That being said, any reputable company will attempt to rectify the issue so that both seller and buyer are satisfied with the outcome.

I ordered flowers to be delivered to my wife’s work for 2025 Valentines a day early. They never got delivered that day or the next day. DO NOT ORDER FROM THIS SITE. I will never order flowers from an online seller again. Use the nearest local florist.

This company is a joke. Ordered flowers for my daughter to have them delivered on 2/12. Well today is 2/18 and they still haven't been delivered. I kept getting emails and phone calls apologizing. Didn't want to do a refund at first. Just wanted to give me credit. I will never order from them again.

My friend sent me roses on Valentine's Day. JustFlowers sent a box with roses on February 13 without placing them in moist foam. The next day, when I received the roses (February 14), they looked distressed. I contacted customer service and emailed photos of the distressed flowers. The customer service representative, Julia, tried to convince me that the flowers looked fresh because they still had color. She also explained that JustFlowers doesn't place the flowers in the moist foam, so flowers will not bloom while transitioning. When I asked the representative to connect me with her supervisor, she connected me with Jill (supervisor), who stated that a moist foam would create a mold during the transition to a recipient. In addition to distressed flowers, the company has terrible customer service, who refused to take responsibility for their terrible service! If you want to lose your money, use this company!

Order flowers for my daughter on Valentine Day. This order was place a week ahead of time. Flowers were not delivered during the day as promised. Flowers arrived at 8:00pm on Valentine's. I tried to contact JustFlowers but no one would answer the phone. Phone voicemail said to send an email to customer service. No way to contact a person if something goes wrong. And if they deliver at 8:00pm no need to send flowers. I will never use this company again.

Placed two orders in time for Valentine's Day and neither one was delivered on time. In fact I’m still waiting for them to be delivered. The customer service is a joke. At this point I’m scared to see the actual product. I would give them 0 stars if I could.. So disappointing! We will never waste our money with such a pitiful excuse for a company ever again.. Which is a shame.. We like to celebrate and buy a lot of flowers. Now I know better than to try new places! If the flowers are ever delivered and do not meet standards I will be leaving another review! Ps I tried to add a photo of my order confirmation and I can’t even do that prob because they don’t offer proper receipts

Just Flowers delivered an embarrassing arrangement to an important Family Reunion that I was responsible for. Mostly dead flowers together with lilies that I specifically told them not to include. I have requested a refund of $88 several times but they refuse. This is a deplorable business. NEVER DO BUSINESS WITH THEM.

Monday, Jan 27th at 8:00am I ordered some flowers for a funeral service that was at 1:00pm on Tuesday, Jan 28th. The website stated that if the funeral is after 1:00pm, to pay for expediting to be safe. I paid to expedite just in case since it was right there at the cut off window. I also ordered a banner that was supposed to go with the flowers and a card that was supposed to read the following: “In loving memory of a cherished mother. Our deepest condolences during this difficult time.” - Your Rush Truck Center Family. The flowers did NOT make it in time of the funeral. They didn’t show up until a day and a half AFTER the funeral on Wednesday, Jan 29th around 3:30pm. The banner that I ordered was not included and the card had misspelled words in the note. The note that was received read: “in loving memory of a CHERISH mother. Our deepest SYMPATHY during this difficult time.” - your rush BROCK family.

Do not order from JustFlowers. They switch out items ordered. I was notified & contacted them within an hour of ordering. They refused to cancel the order even though it wasn't going to be delivered for another week. Spoke to supervisor as well. Had attitude. Hid behind "We can substitute anything anytime" but when you request a cancellation instead of a substitution they refuse. I ordered from site which had a black vase. They wanted to use a red or purple one.

My Brother ordered flowers to be delivered to my home on my birthday, and was assured that I would receive them, despite it being a Sunday. No flowers arrived. The following day, I called JustFlowers twice in the afternoon, and was assured that I would receive a call with a delivery time, which would be before 5 pm; no call or flowers. At 6 PM, I called JustFlowers. They would not give me the name of the "florist", but said to call JustFlowers again in the AM. At 7:30 this AM, I opened my front door to find a smallish bouquet in a glass floral container- it looked like the kind that you could purchase at a grocery store for about 20 dollars. Attached to it was a small Valentine-themed stuffed animal (for January?). Near it was a box of chocolates.

Horrible customer service. Days late. Still no delivery and now asking for more money! Ordered flowers to be delivered same day for my sister who lost her companion. Wanted them there for when she returned home from work to comfort as she transitions to an apartment with no one waiting to greet her. Ordered Jan. 3rd, not delivered. They assured me it would be the next day, and now five days later they want another $15.00 to cover florist additional delivery fee. They already cost $85.00! I called to cancel the order and was told they covered the delivery fee and it was too late to cancel. Thirty minutes on hold and still no manager to rectify the situation. Do not use this business. They refuse to refund my money! Date of experience: January 03, 2025

Ordered a Christmas Centerpiece for my distant son and his family, which JustFlowers accepted for Monday, December 23rd delivery. But no delivery - sent message after message but they would not explain other than to say all our florists are closed for the Christmas holiday. Paid almost $20 in "express" fees to have delivered before Christmas. Finally said they had no more of the arrangement I ordered and would send an orchid instead. This was on Wednesday, six days after Christmas and eight days after their promised delivery. BEWARE. These people are liars and do not run a florist shop - they run a scam!!

Do NOT use Just Flowers!! They are scammers and thieves. I ordered an $85 USD arrangement for my mother (who lives in Canada) to be delivered for Christmas and the day before delivery they messaged me and said the local company where she lives is out of stock with the flowers I chose and asked if I’d like them to send “wrapped flowers” instead as that’s all they had. Considering it was for Christmas the next day, I agreed and they did indeed send wrapped flowers which had a price tag still on them that said “$25”. My mother thought Safeway had sent them for some reason because the card I asked for didn’t even make it into the flowers.

This is the second time we have attempted to use JustFlowers, again they did Not Deliver on time, and have not delivered the second flowers yet. Now several days after the promised delivery date. Order Number **.

I would never order from them again. They have a company that does the delivery and unfortunately, when I ordered on the website, it said that the delivery would be the same day and it was not. I had to call the next day and was told once again, the delivery would be that day and it was not so I got a call on the third day and was told they had a problem with the florist they were using and the flowers that I had ordered. I asked them to please have them make it in the pinks and very happy and joyful. They said that they would try unfortunately the flowers that arrived were not what I paid $67 for they were horrible. I ordered for a friend who was just diagnosed with breast cancer.

I ordered flowers for funeral to be delivered a day earlier than funeral service to make sure they would arrive on time. Attended funeral - and there were no flowers. I did not bring this up during funeral service as to not upset the family. Funeral home said they did not receive. Florist said they delivered flowers (although delivered after 5:00 pm and left outside at locked door behind the building). Florist would not reimburse me, although they offered me a $10 credit. Far cry from expense of flowers I had already paid for. The whole ordeal left us embarrassed in front of family.

I ordered from Just Flowers with instructions to take a picture of the arrangement and send it to me because I was not able to attend the funeral. I did not get the pictured I ordered. I was charged $180.00 and have no idea what the arrangement looked like. Customer service at its best, NOT.

Everything about the transaction was troublesome - I never received an email confirmation or receipt once the order was placed. Still haven’t. Tried looking up my order after it was placed, and the website was completely unresponsive. The order, placed early in the a.m. for same-day delivery, was not delivered until the next day. They didn’t alert me to the delay until after I was charged and at the end of the day. What I ordered and what was delivered are two VERY different arrangements. So disappointed.

I placed an order with an agent who called me knowing that my friend's anniversary is coming up and asked if I would like to order flowers again and I said yes, two dozen roses of which I got some lousy pathetic lilies instead of roses. They practice poor business. They offered a $5 discount for the wrong delivery of flowers and delivering them on the wrong date. They charged $99 for this! A ripoff! Do not buy from them!

Terribly disappointed in the company, their service, and the customer service. Shameful display for my brother's funeral/wake, for the cost. Left off the banner I paid extra for and then when I sent pictures and asked they said the local florist "fulfilled the order" even though what was sent was not nearly what the website showed - AND not only that I had upgraded significantly on the price. When I asked for the local florist name, just to ensure I never used them directly, they refused to supply the name. Probably not even a real florist, is why. Customer service was less than satisfactory and quite frankly I believe they take advantage of people mourning the loss of loved ones with such poor business practices. Do yourself a favor and stay away.

I would be just repeating the same dissatisfaction as everyone else here. THEY ARE HORRIBLE! After threatening them with calling A.E. to refund, I did get a full refund. It was a local delivery in Delray Beach FL. They couldn't make it happen. Then gave me crap... It was my fault for picking JUSTFLOWERS, I was looking online in Delray Beach florists, there were 4 or 5. I just picked the worst one..

I ordered flowers to be delivered to my friend's viewing and funeral service on Saturday. I was notified by my friend's brother that they never arrived for the viewing on Saturday so I called customer service and they said they were unable to deliver on Saturday for the viewing but would have it delivered for the funeral service on Sunday. I am in a different state than my friend's, and well after the time of the service, I was notified that they could not deliver the flowers today as well and wanted another address to deliver the arrangement to on a different day. I have no trust in this company to deliver anything, and requested my money back. This is very upsetting to me, because my friend's family knew I was sending something and they were looking for it and it was never delivered. It added undue stress to my friend's family on a day that is already sad and stressful! Save your time and money and do not order from this company.

Order a dozen flowers advertised as $49. Additional $23 for handling and delivery total $82. Delivered a day early and then I received a call saying they were charging me an additional $19 to cover local florist minimum requirement. This is completely misleading. I had no opportunity to dispute as they already delivered the flowers, then billed me. After a long debate with two separate managers, they refunded the additional cost. Big deal! This is misleading. I highly recommend never using this group and I certainly won’t. They ruined my anniversary.

DO NOT ORDER FROM HERE!! I made the mistake of ordering yesterday. Ordered the Twin Tropics orchid. They were supposed to be delivered by 4pm, it was after 6, nothing like the picture and they did nothing.

DO NOT USE! They call you to verify everything over the phone that you just put in on their webpage. It’s very shifty sounding when I asked if they would do this every time I ordered they said yes. Giving this information over the phone is unacceptable. Now I can’t even trust that my gift will be delivered or will look like what their webpage photo looked like.

I will NEVER use this flower site in the future. They forgot to process my order that I paid express delivery for and my wife didn't receive her flowers on our anniversary. Waited for 20 min on hold to be told they would not refund my order. DO NOT USE THIS SITE.

DON'T WASTE YOUR MONEY ON THIS WEBSITE, I have ordered from them twice and BOTH times I was promised the express delivery which I paid for and gave them all the information they needed for delivery. I placed my order in the early morning hours around 7am and by lunch time I never received any information from them on my order. After I emailed asking about it, all I get back is, "We received your order and are working on it."

AVOID. Pick anyone else! After offering me a delivery date for my order I was contacted the DAY OF DELIVERY to inform me they could not deliver due to a holiday (if that was the case that date should not have been offered). After rescheduling I was contacted on the NEW day of delivery to be informed that there would be an extra charge for delivery, would I just authorize it. Communication with these folks is slow and they are simply telling you what you want to hear rather than what the situation actually is. AVOID.