JustFlowers.com Reviews

Zero stars. I think they are a scam. My flowers have not arrived to their destination, 3 days after their guaranteed delivery date. I cannot speak to a customer service agent. They refer you to their website for order inquiries but there is no option to check the status. And now they have my debit card # which I will be replacing. Warning, they were at the top of my Google search.

Had the most awful experience with this company. My birthday and Mother's day was on the same day this year May 10 2026. My flowers never arrived till today May 12th. Not only did they not arrive on time or that day they don't like anything like they should. It literally has 3 white roses and 2 Gerber daisy in it. The rest is all greenery. Nothing like the Pic of what he order. They really know how to ruin someone's birthday and mother's day!! I will be reporting this with pics to the BBB.

Absolutely horrible experience with Just Flowers. I spent over $100 for Mother’s Day flowers that were NEVER delivered. No one called, no updates, no accountability — nothing. I left messages and still have not received a return call or resolution. This company completely ruined a special occasion and took my money without providing the service promised. Customers deserve better communication, honesty, and basic customer service. Do NOT order from Just Flowers. Save yourself the stress, disappointment, and wasted money.

Do not use this company! They are a scam!!!! They are so hard to get ahold of and when you do they are very rude and hard to understand. Please don’t waste your time and money. There are so many other legitimate companies.

This is the WORST flower company I have ever made a purchase from. They constantly reschedule your order (4 times so far), don't answer their phone or emails, and make it difficult to inquire on their website (they only give you the option to request the order to be canceled or to have the address updated). I regret ordering from them and hope when I inquired to cancel they actually cancel it and give me all of my money back! If you don't have the bandwidth, don't accept the orders.

I would like to give Zero stars but it doesn't give you that option. Ordered flowers thru them for mother's day to be delivered on mother's day, it's now tuesday and I still keep getting text and emails saying my order will be delivered next day! Tried calling support and they said I couldn't cancel my order and they also couldn't tell me if or when it would ever be delivered! Maybe next mother's day I guess. What a waste of money!

They were quick to take my order and even recommended "want them today to avoid the rush for Mother's Day". Needless to say they still have not arrived and it's been 4 days. Tried to contact them, no response. Emailed and texted and attempted to call. Scam. Embarrassed to have ordered from them.

I used them for Mother's Day this year, even ordered the Saturday before mother's day, early... my mother STILL hasn't received her flowers/gift, and it's Tuesday. No one picks up the phone or returns emails, communication is Trash. The top 3 most horrible online ordering experience I've ever encountered. Boooo!!!

I would give half star if possible. Mother's Day Flowers never arrived to my 93-year-old mother. Order #**. They sent me a text at 5:07 PM Sunday, apologizing for the missed delivery but there is no way that you can call a speak to a customer service person, you have to leave a message with the expectation that they will call you back. I responded to the text requesting a full refund of the 141.20 I paid and also sent them an email and left at least 3 voice messages on the recorded customer service line and no response. I will need to file a police report and formally submit a complaint to BBB.

Ordered flowers for my wife for Mother's Day. Order placed on Saturday morning 5/9 and it was to be delivered same day. Got an email later Saturday evening saying the order was not able to be delivered and it would be delivered on the next available day. I also received a text at this time saying the order was rescheduled for "tomorrow," which was Mother's Day. I was perfectly fine with that, but the order was not delivered on Mother's Day as the text said. Instead, I received the same email / text messages saying the order could not be delivered and would come the next available day.

JUSTFLOWERS is a terrible company with very poor customer service. I called customer service 4x and no response. I left 4 messages regarding my order that was not received next day as advertised and no one returned my calls. I sent 4 emails to their service team, no reply. I opened up 3 ORDER DELIVERY INQUIRIES. They say the Flowers were delivered. They were not! I live in a gated community with security guard posted 24x7, and they would need to pass through them before entering. They would need to give their name and who their visiting or delivering too. The address as well and show ID. Then security will call me to verify. This was not done. Warning. DO NOT ORDER FROM JUSTFLOWERS. This isn't the 1st bad experience I've had. this is the 3rd and it wasn't a charm.

Worst experience I ever had ordering flowers. I ordered for my mother-in-law, and my daughter-in-law. Neither order was received on Mother’s Day. They said that I agreed somewhere that they could be delivered the day before or the day after, or something like that. But I did not. I paid extra for my mother-in-law‘s flowers, I got the premium and it was $151. The picture that my mother in law sent me showed me was the ugliest arrangement I have ever seen. It not only did not look like the picture at all nor did it seem to have any extra flowers at all. It was embarrassing. This is not worth what I paid for the flowers or the $30 delivery fee for showing up late. Very disappointed.

I ordered flowers to be delivered on Mother's Day. They texted me and said they can't deliver, so going to deliver the next day still can't deliver, so they canceled my order. So now I'm out of 100 dollars, and my daughter got nothing for Mother's Day.

ZERO STARS. Am incredibly frustrated and disappointed in their lack of attention to delivering flowers to my 83 year old mother ON MOTHER'S DAY which was the whole point of ordering them. To spend over $100 on a small basket of flowers only to be told not once but TWICE that the order would be delayed another day is the worst kind of service I’ve ever experienced from a florist. Just Flowers is Just Terrible.

As a first-time customer, I decided to try JustFlowers.com after seeing their same-day delivery guarantee for orders placed before 11 AM. I placed a $130 Mother’s Day order at 8 AM for delivery to my wife’s workplace. Unfortunately, the flowers were never delivered on Mother’s Day, and as of Tuesday evening, she is still waiting for the order.

So disappointed in this company! I ordered flowers for my mother who is in assisted living home. I first got a text message that the order would be late being delivered on Monday and now I have my mother anxiously awaiting for her Mother’s Day surprise (Flowers) that she is no longer going to get as I just got a message that the order was canceled! HORRIBLE!!! I will never use them again and be sure to share with family and friends! 😡😡

RUN FROM THIS SCAM! No delivery at all. They will not answer phone or text. If you are lucky enough to get an agent, they are unable to communicate in the English Language! Demands for refunds are totally ignored! Stay away from this scam .... They are damn sure quick to grab your money!!!

** I ordered flowers for mother's day and It now three days later and flowers have not been delivered. I tried to call and was on hold forever only to be brought to a voicemail to leave message. I paid $116.00. I'm going to dispute charge with my bank and looking into better business bureau. Absolutely terrible business. Please don't use this company.

Ordered flowers for Mother’s Day, not delivered…It’s the day after Mother’s Day and they still haven’t been delivered… No one to talk to, to cancel order, just voicemail… Service sucks!

I ordered mother's day flowers on mother's day. Said same day delivery. Later that day get email saying it'll be delivered the next day. Whatever. My mom gets them and what she received is not even close to the picture of the arrangement on their website!!!! Absolutely horrible!!! I emailed them pics. No response. Call them and after finally getting a person he hangs up on me after I say I'm never using this company again. Call again. Told to leave a message. No response. 2 more emails. Nothing. And then my mom says there was no card. I wanted the card to say happy mothers day. Only paper she got said Safeway made the flowers!!!! I want a refund. What a joke. Wish I had read the reviews first. Worst flower company ever. Pics are what I ordered and what my mom got.

I’ve been ordering flowers from this company for three years in a row, and every single time they fail to deliver on the requested date. It’s extremely frustrating and unacceptable. There is also no delivery confirmation or update provided. I have to spend over half an hour on the phone just to find out if and when the flowers were delivered. This level of service is very disappointing. I do not recommend this company — save your time and stay away.

THEY ARE TOTAL BS! Ordered flowers for Sat and it’s Mon evening and they still can’t deliver them. They didn’t even have the courtesy of offering me a credit after this. THEY ARE THE WORST!

One of the worst online shopping experiences I’ve ever had. I ordered flowers for Mother’s Day delivery, and now on the 11th, they’ve contacted me yet again to delay the order. Trying to get help has been just as frustrating. I attempted to create an account, but the link only produced an error message. I called customer service and sat on hold for 15 minutes, only for the automated system to suddenly become completely garbled and impossible to understand — conveniently at the exact same point each time.

Seems to be a definite pattern. My order said it would be delivered on Mother's day, late that day received notice it wouldn’t be delivered until the next day, Monday. Now, after 4pm on Monday, they are saying Tuesday. After 2 on hold phone calls with extremely bad connections where I couldn’t even understand the recording, I opened an inquiry online and cancelled my order. Wish I had seen these reviews earlier.

I ordered my mother flowers for Mother's Day as she is not local. I used her zip code to find flowers that could be delivered on Mother's Day since I wasn't ordering far in advance and she's kind of rural, Justflowers said the arrangement I picked was available. She was very excited and waited for them all day, I told her to expect a delivery when I talked to her in the morning since we couldn't see each other.

The flowers were not delivered, and there is no customer service available! For three days I’ve received text messages saying they were sorry but they were not able to deliver.

Zero stars for this group. For three days in a row they sent a message late in the day stating that they could not deliver flowers to my mom. Then a message stating that they have canceled my order. Ridiculous!! This was to be for Mother's Day and the only reason that I went with them is because they said that they could deliver the same day. In this case it would have been the day before Mother's Day. I could not get in touch with anyone in customer service. Not sure how they are still in business. Social media is a real curse when companies don't perform well and do not treat their customer's right. Just tell us from the start that you are not able to do something and we will move on. Instead you have strung us along and created frustration and disappointment.

If I could give this company negative stars, I would! I ordered a pretty expensive arrangement Saturday May 9th for Mother's Day, May 10th. At 3:30 on Sunday 5/10/26, I received a notification that they would not be delivered that day and would be scheduled on the next available day. I contacted the Customer Service number on the website and was on hold for over 20 minutes with no answer. On 5/11/26 I received yet another email saying the order will again be rescheduled for the next available day! I am demanding a refund and will NEVER use this company again! Thanks for ruining Mother's Day for my mother! You should be ashamed of yourselves!

Updated on 05/25/2026: It's 24 May and still no followup with "Customer Service Manager for special review".

Unprofessional company. I ordered $180 worth of products and never received confirmation or delivery confirmation. I called 4 time just to be hung up on. Sent several emails regarding my order and no one responded. DO NOT USE THIS.

I ordered flowers the day before mother's day, late I know but the site stayed next day delivery. This is now Monday, late afternoon and still no flowers. I have called twice and also emailed them, still no answer. I would not recommend this business at all.

My order number is #** to be delivered on 5/10/26 Mother's Day, never happened. Got a message texted at end of day that the order would be delivered the next day, today. Still hasn't happened and the day is more than half over. I have tried at least 5 times to reach a human on the phone to help me. Everything they ask you to do online doesn't work, like you never tried and that is only being on hold for 30 to 45 plus minutes. Got disconnected from hold multiple times and reach a human twice. Neither could help me or could give me status of order. Never offered a discount and basically feel like I am left out in limbo after giving you $111 of my hard earned money. My 88 year old mother got nothing yesterday! I am a pissed consumer at this point. I can guarantee I will never support this business again and learned my lesson to call an actual local florist to do business. At least they care!!!!

I ordered flowers from this site for a Mother's Day delivery to my mother who is currently in the hospital. Was set to be delivered 5/10/26. Got a text that they rescheduled it to 5/11/26. It is midday and nothing has been delivered. I have attempted to contact Customer Service multiple times but stay on hold for over 15 mins. Also, the order inquiry on the website is useless. It doesn't show you anything about tracking for delivery. I will never order from here again!!!

I ordered flowers for Mother’s Day from JustFlowers.com and the order was never delivered on time. What made the experience even worse was the complete lack of customer service. I repeatedly tried calling their phone number, but nobody answered, and there is no proper cancellation option available on their website. Mother’s Day is a time sensitive occasion, and this company completely failed to deliver both the product and basic customer support. Customers should not have to chase a company for updates after paying for a special occasion delivery. This experience was frustrating, disappointing, and unacceptable. I’m posting this review to warn others to think twice before ordering from JustFlowers.com for important events or holidays.

This company is the worst. I made a request for flowers to be delivered on Mother's Day. Order was placed May 7 for Sunday delivery to an address I had used before. Instead of delivering the flowers on Sunday, they told me TODAY the delivery would not happen and claimed to be giving me my money back. We will see, as who knows. There is a reason the overwhelming majority of reviews for this company are 1 star (extremely dissatisfied). NO WAY I ever use this company again.

I ordered flowers for Mother's Day and they did not get delivered. They were supposed to get there Friday but didn't. Rescheduled to Saturday, still no. Rescheduled to Sunday, still no. Then they had the nerve to offer me an $11 credit.

If I could give this company zero stars I would. I ordered flowers for Mother's Day in advance, and the delivery was guaranteed to be delivered on Mother's Day. Suddenly, in the evening, I received a text message saying that the delivery was delayed and would be delivered the following day. A few hours after that, I received another text message saying that the order has been canceled. I paid a lot of money for shipping and everything and it's really ridiculous. I would definitely not recommend and will never be buying from this company again. I’m still waiting to receive a refund. I hope I get my money back.

Placed an order 5/8 for Mother’s Day on 5/10. No flowers showed up today. Got an email saying they’ll come tomorrow. I didn’t order them for after Mother’s Day. I ordered them FOR Mother’s Day. $100 just gone.

Wish I would’ve read the reviews before spending my money. No customer service, no resolve. I honestly feel scammed. I don’t want the flowers anymore. The experience is totally ruined. Just want a refund.

Wow looks like I was scammed just like the rest of you. Do not trust these people! If they are seeing this my order number is ** so they can actually cancel and refund me because it's impossible to get on the phone with them! Oh, emails? Yea forget it, ghosted me. What a joke of a company and judging by these reviews something needs to be done. They'll hear from my attorney soon enough so they can't continue running their business like this. Unbelievable.

Updated on 05/12/2026: If I could give ZERO Stars I would. Worst service ever. Ordered 2 bouquets to go to mother and aunt. I ordered on Friday. Still no flowers by Monday. I called and was offered a whopping $10.00 off the almost $300 order. It came with a promise to deliver that day. Come Tuesday, no delivery and a text stating one of the orders was cancelled altogether and the other would be delivered Wednesday. After being on hold for more than 30 minutes, I was disconnected. Worst service ever in every area!!!

I ordered flowers for Mother's Day on 5/9/26 for delivery on 5/10/26 and have been trying to speak with someone about my delivery that hasn't arrived. Now I need a refund for my order #** as Mother's Day is now over. This is ridiculous.

I ordered flowers from here and the flower arrangement I chose looked nothing like the arrangement that was delivered. The flowers that were delivered were grocery store quality for $120.

A big fat 0 for delivery of order. It's been 3 days and no flowers have been delivered.

I ordered flowers for Mother's Day. I ordered on May 6. They were supposed to be delivered on May 7. Received a text that they could not deliver and they would be delivered the next day. This went on from May 6-May 10. Tried calling customer service and it was a long wait. I never got to speak with anyone, because it disconnects you every time. I paid and want a refund. Please do not patronize this place. There are too many good florist without having to go through this hell. My daughter in law never got her flowers.

This company has no intention of delivering the flowers when they say they will do it. People are trying to do something nice for their loved ones. This company is ruining any holiday. All of their policies are very deceitful and try to make it where they don’t have to refund people’s money after they don’t do what they said they’re gonna do. They should be out of business.

I only purchased from this site because the day before Mother's Day, it advertised that there were 4 hours left to order flowers to be delivered ON Mother's Day. At 5pm on Mother's Day, I got a message saying the flowers won't be delivered today. I even called this morning to check if the delivery was going to be on time and there is absolutely no one on the other end of their customer service phone number. I was supposed to spend the day with my mother but I got sick, hence the last minute flower purchase. I had more than 24 hours to find something else if they didn't lie about their delivery times. I called to cancel and again got through to NO ONE. PLEASE CANCEL THIS ORDER.

Scam company.... Took my money and no flowers for momma. Rip off.

Don't order from this company, told me it would be deliver same day and never came thru nor did they email to notify or call. What a joke of a company. Way to ruin a special day for someone. Will see if you come through with the refund, o and your $15 you offered because you couldn't do what I paid for is an insult, you have no customer service is such's how you don't take pride in your guarantee, order local from now on, buy from a true American company!!! You suck JustFlowers.com.

I ordered flowers for mother's day only to tell me they were going to be delivered the following day which makes no sense.

Ordered flowers. Never received confirmation but was charged for the over 100 dollar bouquet. I just want a refund, but am met with terrible service. Would not recommend.

If I could give a negative 10 I would. I ordered flowers in a basket and they came in a vase. Not even what I ordered. My other order was supposed to arrive on Saturday and now they say not till Monday. First and last time I ever order from them again.

Beware of JustFlowers! They offer same or next delivery but rarely follow through. They rescheduled my holiday flower delivery late in the day and didn't even say when or if it's going to be delivered. They don't offer any sort of delivery tracking- the website sends you in circles and only lets you send messages (which they ignore).

In the end the flowers had been delivered but earlier than expected (the day before mother's day) and without any email confirmation either of order or delivery did not know. When I contacted the company the contact said they could not find my order and my credit card would be refunded. Delivery is good, mother says the flowers are very nice, but customer support is poor.

I ordered the French bouquet as seen in picture one! The second picture is what my mother received for Mother's Day! Horrible Walmart looking short bouquet. She hates roses!!!! No answer on the phone after waiting 20 minutes, no response via email. Do not use this bogus company that keeps the money and orders the cheapest from local vendors near delivery!!!! Verified that **! Expect a full refund. I will dispute charges as I have the proof all of it!!!; Theft of services and deceptive trade practices.

Good lord. I have ordered many flowers online over the years and have seldom had a problem. I placed the order, or thought I did, then ended up on an error page. I was not emailed an invoice. Nothing. A few days later, I got the charge on my card. So, I called. They sent me the invoice. This could've been where the problems ended, but it isn't. The flowers were expected to arrive Friday, the 8th. Got a text: flowers will be delivered the 9th (today). Today, I got another text: the flowers will be delivered tomorrow (the 10th, and Mother's Day). Called them and was on hold for an ungodly amount of time. Then, saw these reviews. Good lord. The flowers look awful.

I read the reviews after I ordered and panicked! I ordered around 11:30 pm (5/8/2026) and when I made the payment at checkout I realized that I didn't read the reviews. The AI version was brutal and I started to panic. I wanted to cancel and request a refund, but I gave them chance. The next morning I called customer service and I felt at ease when the rep answered in a professional manner and with confidence. She assured that she would contact the florist and give me an update. 5 minutes later she called back and said that my order will be delivered within 1 1/2 hours. She was impressive (wish I remembered her name) and I was completely IMPRESSED! (Order # ** Ft Worth, TX) Thank you so much!

Horrible experience and totally unacceptable customer service. Flowers looked nothing like the picture. They refused to admit it was a horrible arrangement. Stay away from this company!

DO NOT order from this company. They are awful...Their motto is that they are the "delivery experts" and "on time delivery," which is a LIE. This is my second time to use them (stupid me), thinking that the first time was just a fluke and that this would not happen again, but it did. I keep calling them and asking when the flowers will be delivered, and they can't give me a straight answer. Save yourself the frustration and don't ever order from them. They are the worst!

Ordered flowers on Friday for delivery, they changed the delivery to Monday stating it was at request if Funeral Home. They were not delivered and when contacted by Funeral Home the stated that they could not deliver that day but wanted to deliver to a Church that was also having a service the next day. The website claimed they served the area for over 35 years making people think they were a local business, however they were from somewhere around California and the representatives could not speak well enough to be easily understood, They are incompetent and far less than truthful, I would never take a chance on them again, however the did issue a refund, that is better then many other unsatisfied customers have stated.

I ordered a basket bouquet of flowers, my friend received a glass vase with a few flowers, was not even the resemblance of what the picture of my order was, I paid 109.00 for fraud. I called, they said they would call back, nope didn’t happen, I called again sent an email with the picture of the flowers my friend received, no response, sent another email, made more phone calls and nothing, very deceptive business, followed with lies. Never ever again, and I will make sure to tell everyone I know and hopefully they will tell the people they know…

I do not recommend JustFlowers. I ordered a sympathy flower for delivery on 4/30. The delivery was not made nor did I receive notification. I contacted the company on 5/3 and was informed the flower would deliver 5/4 with an apology to the recipient. 5/4 comes but I receive an email stating there was another delay in delivery. At that point, the only thing this company could do is cancel and refund my order.

I can’t help write something that calls for harm, but I can help you express this firmly and clearly: These people were incredibly irresponsible. I told them my daughter has cats, and they still recommended flowers that ended up harming her cat. It’s been impossible to reach a manager, and their response has been unacceptable. I strongly advise others not to order from them—they are not professional and don’t seem knowledgeable about the safety of the flowers they sell. I hope more people speak up so this business is held accountable.

Very bad, do not order from this company. I should have read the over 2000 negative reviews. I ordered funeral flowers, they looked nothing like the website photo. I asked to add pink flowers and a pink bow the added purple and a purple bow. The flowers were old and sparse, nothing like the photo online. Customer service was terrible, they wanted me to supply them with photos from front and back and sides to show them. It was a funeral, it is not appropriate to take photos. I did send one that was discreetly taken, and they denied the issue, clearly their standards are very low. Customer service is not helpful. I spent 175.00 and they offered a 10.00 coupon- you could not pay me to use this company again. I was so disappointed and frustrated. It’s hard enough to lose a loved one, you don’t need this kind of aggravation on top of your loss. DON’T USE THIS COMPANY EVER!!!!

Extremely Disappointed in, Just Flowers. I paid $80.00 for a bouquet of flowers, which consisted of roses and carnations. My daughter received a small arrangement of carnations worth $20.00 dollars at Publix. I sent a picture of what I ordered based on the picture they advertised and a picture of what they delivered and they offered a $10.00 refund. Will never use them again. Such a scam!!

Order # ** on 5/1/26, paid a total of 82.47 for a 10" potted peace lily for a 2 pm Sunday funeral. Saturday just after 11 am I got a text they want an EXTRA $43 to deliver. I already paid $22.48 for delivery. After 3-1 hour hold time each call they agreed to deliver for an additional $27. Sunday at 7:14pm I get a call that they won't be able to deliver my order. They said they would deliver something on Monday... when I requested full refund, I was offered a 15% discount on my next order. WHAT NEXT ORDER?!?! I WILL NEVER USE THIS CO AGAIN. Still waiting on my FULL credit. If I do not receive it I will file complaint with the local Police Dept and the Better Business Bureau.

I ordered a plant for my daughter, who just had a baby. Placed order on 4/29, with delivery date for 4/30. Charged my card on 4/30, called customer service 5/1. No delivery. Stated it would be 5/2. It is 5/2. No plant arrival. Called customer service, online 20 minutes. Finally gave up and sent email for full refund. Hopefully I get my money back. Feel like I have been ripped off!

Poor excuse for a business! I ordered flowers 2 weeks in advance for a certain delivery date as an Anniversary surprise. Day came and NO flowers. I called the 24-hour customer support and was on hold for over 2 hours, and no answer. Tried the next day, and after another 35 minutes, someone answered. I said I thought there was 24-hour customer service, and he said he was the only one answering the phone and he just got to work...WTH! Don’t waste your time when there are so many other flower companies out there. Horrible!

I rarely leave reviews, but this experience was bad enough that I feel like people should be warned. My husband ordered flowers from Just Flowers as a surprise. That surprise was immediately ruined when I received a text saying they were running late with the delivery. Then, to make matters worse, they initially delivered the flowers to the wrong address.

Don’t bother. Didn’t get same day delivery. Didn’t get the arrangement that I ordered. In fact, it wasn’t an arrangement at all: it arrived as 2 uncut, dried bundles of roses. What a huge $100 mistake and disappointment for my mother’s birthday flowers.

Poor customer service, Did not honor delivery terms. Should not accept a return on what was supposed to be a dozen roses but only had 3 with fillers.

I ordered flowers for a coworker’s family member’s funeral. Days after the service a refund was given. After checking with the coworker, awkward, it was discovered that the flowers were never received. They never communicated with me to let me know they couldn’t honor the order. The refund just showed up in my account. This is a very poor business practice! I wouldn’t have been mad if they had communicated an issue and given me time to order elsewhere.

I was not happy with my experience. I ordered flowers with a lot of daisies in a blue basket. I made sure I would be getting the exact one on the website because she loves daisies. I was assured I would be. The person I sent them to be received pink flowers in a pink container with maybe one or two tiny daisies. Plus, I was told it would be delivered on a Friday, and it was delivered Monday afternoon.

I order flowers and chocolate. The flowers for 2 days late after a lot of communicating with the The customer service from the flower shop. Never received the chocolate at all. Wasn't cheap either. And I was offered a whopping $5 discount on the next order. I will never order from them again. Worst experience I've ever had ordering flowers.

I would strongly caution anyone considering ordering from JustFlowers.com. I placed an order for a birthday arrangement (“Birthday Flowers of Europe”) that was supposed to be delivered on my MIL’s birthday on April 26. Not only was it delivered late (on April 27), but the arrangement that arrived looked nothing like what was advertised on their website. The bouquet I paid for was a full, colorful arrangement. What was delivered was a sparse mix of completely different flowers, with mostly greenery and in a vase I did not request. It appears they substituted an “upgraded” vase and applied part of my payment toward that instead of the flowers themselves, which I never authorized.

WORST customer service and delivery EVER!!! Delivered late and not as ordered. Refund on missing pieces of delivery did NOT go well. Ordered balloon and bear with flowers. Balloon did not arrive and customer service was NOT at all helpful. Would not disclose name of local florist, could not verify delivery time, just really BAD service all the way around.

INCOMPETENCE… that is, without question, the kindest word I can use to describe my experience with Just Flowers. I placed a sympathy arrangement order on Monday for delivery to the funeral home on Thursday, with the service scheduled for Friday. I deliberately ordered early to ensure the arrangement would be present at the service.

Worst experience I've ever had! Ordered flowers the day before a family member's funeral, and they never sent them. Finally cancelled the order.

The arrangement delivered looked nothing like the website representation picture. It was actually horrible with mainly greenery, the florist should be ashamed. I paid 84.99 and 27.24 for delivery fee which totaled 102.23. Worst flowers I've ever sent. Have tried to request a refund, customer service could care less.

Looking at the reviews, it seems I'm not the only one completely scammed by your company! It took 4 days for an arrangement, not the one I ordered, to be delivered to a friend who had just lost her husband! It was a totally different! Just a bunch of flowers jammed into a non-descript clear glass vase and delivered almost a week after this sad event. I was offered a $5 credit which was adding insult to injury and then a whopping $10 credit which I still have not seen on my credit card statement. My advice, from a horrible experience, is never do business with this company. They don't honor what they advertise on the website and then don't follow up with a solution to make anything look like they give a "blank"! The spirit in which I sent condolence flowers was ruined and too late for letting my friend know how much I cared about what she was going through.

Do not order from here. Call a local florist directly. "Bait and switch" on arrangement. Nothing like what I ordered. The arrangement also arrived a day late, and I had to initiate communication to track it down.

I don’t even want to give a 1 star review. I am so disappointed when I recently ordered a basket of roses just to get delivered a rose bush tree. It’s advertised on the website under “Roses For You” option which includes a basket in the picture with red ribbons. What I was delivered was a poor arrangement that included a tall rose bush tree in a pot with a Home Depot bag. For paying a generous amount to receiving something with such low quality and detail really has me upset. I even tried reaching with customer service and it has so far been so poor with no full money back compensation or even a redelivery. I am do disappointed that customer service hasn’t been helpful at all and much rather argue with me. I would never recommend ordering through this website for a delivery as their tracking order isn’t even accurate nor is what they advertise accurate.

Garbage. I ordered a BLUE vase, with white and BLUE flowers for my mother-in-law after her husband passed. They sent a bouquet with all white and PINK flowers and a clear vase... not even close to what I ordered and looked significantly less expensive than what I paid for. When I contacted customer service, I got an off-shore company I could barely understand, and they were only willing to refund up to $7. WHICH THEY NEVER DID.... IT'S BEEN A MONTH. Don't waste your money, go to a real florist.

Flowers were not delivered on the day promised with no mention by the company. The recipient called me so I agreed for the following day at a specific time. Promised again and still no delivery. I was told I would have to come pick them up. When I asked for a refund because now the flowers were to late I was told no refunds. When I arrived to pick up flowers they looked nothing like the photos online. They were old roses. I was offered a 15$ refund on a 120$ order that was a total disaster.

They are the worst flower company that on this planet. I have placed an order yesterday. And they have not delivered my order. They told me they was going to send my order out today. And they don't even have the order that I placed. And then they call me and want to charge my card for extra. Because they don't even have the flowers that I ordered. This company is not good. As a CEO I am telling everyone, please do not. And I repeatedly say it again. Please do not order from this company. Because your order will not be accurate.

Ordered Premium Bouquet of flowers for a close friend and colleague Dad’s funeral. Paid extra $25 for shipping and ordered 3 days in advance with confirmation! At funeral and flowers I ordered not delivered and no email, call or text as to why! I call and their only reason was “we didn’t have what you ordered”! Very disappointing. No apologies, no nothing!

Terrible experience. I was very deliberate about the arrangement I selected. It was simple, elegant and what I thought would be foolproof. 18 white roses tightly bound in a clear round vase. The day of the delivery I received an urgent text at work asking for an additional $50 because the florist only had 11 white roses and would charge me to substitute cream colored ones. The substitution policy on the website does not mention having to pay more for the substitutions. I opted not to pay more and was so disappointed in the very sad looking arrangement that looked nothing like the picture. It was mostly green foliage with a rose here and there.

I ordered purple irises for Mother’s Day. My mother received some kind of huge orange orchid. I contacted Justflowers and after three returned calls, was told the guarantee means they can substitute. I reviewed the substitute guarantee, which gives example of swapping white roses for pink roses, nothing about substituting completely different flowers or arrangement. I was offered a 10 then later $20 credit- terrible customer service. No refund!

4/5/26 I ordered flowers for our daughter after her surgery. Order ** was selected from your website... a beautiful full of flowers, greenery and babies breath arrangement. When I received a picture upon delivery it was 10 wilted tulips small piece of babies breath and some greenery. I sent pictures to your customer service line. They told me sorry to hear this..we checked with the local florist and they said they could replicate the arrangement from the website..so they just sent an "equivalent."

Ordered the Big Hug Bouquet really for the mug is showed. The recipient received the flowers in a plain white mug! Spoke with Just Flowers and they kept saying their disclaimer that the container can be substituted. I spoke with the florist that filled the order and was told the order she received from Justflowers.com said a plain white mug. The .com did not understand why I was upset. I told them I could have bought that mug at a dollar store. They gave me a $10 credit but that is not the point. The flower shopped that filled the order did do a beautiful arrangement and was not their fault with the container. Next time, I would order direct with the florist that filled the order. I will NEVER order through Justflowers.com. Be careful when ordering through them.

I attempted to order Get Well flowers for my cousin on Saturday, April 4, at 8 a.m. for same day delivery. 10 hours later, I was informed that the flowers I ordered were unavailable, could they send Tulips instead, and they couldn't guarantee the balloon. I called and spoke to customer service, and explained my cousin is allergic to Tulips, so no, that wouldn't work. They said that due to the late hour, they now couldn't deliver flowers until Sunday, April 5th. But assured me they would deliver on Sunday. Then on Sunday at 1 pm I received an email saying they couldn't be delivered that day, but would deliver on Monday, April 6. I replied to the email letting them know that I was not at all satisfied by this. They responded with an email about their delivery policies. It seems to me that their website should know by the zip code if weekend deliveries are an option.

The arrangement was totally unsatisfactory. I just saw the arrangement today. It was just 1, possibly 2 days old, yet the flowers ( especially the roses) were wilted, pale and straggly. I'm attaching two pictures. Look especially at the roses on the left side. One of them was so old it had completely collapsed. The plant leaves, especially on the left side were dry and wilted. The arrangement looked like it was at least a week old. In addition it was not arranged like the picture. It was just set in a wicker basket with a large butterfly at the bottom. There was no "fly away" aspect with butterflies above the arrangement. This was totally unacceptable and I've written to them asking for a complete refund.

If I could give a negative, I would. I ordered flowers (on a Tuesday) for a Friday funeral service. I received an email saying the flowers would be delivered on Thursday since the funeral home requested it to be delivered that day. Then I received an email on Friday saying the flowers were not delivered. They said a local flower shop didn't have the arrangement that I ordered and will have to sub a different arrangement. I've contacted them several times with no resolution. They can't show me the flowers that were delivered, or even if anything was ever delivered, STAY AWAY FROM THIS COMPANY!

Placed an order on 3-14-2026 for delivery on 3-15-2026. The flowers I ordered were supposed to be purple flowers in a beautiful basket. When delivered, the few flowers were in a vase and were nothing like what I ordered. My order # **. I filed complaint with the BBB and the most offered to me was a $20.00 credit. Buyer beware when dealing with Just Flowers. I will never do business with them again. I was also asked for an additional $15.00 as a redelivery charge because they were not delivered as promised. I refused the additional charge. Pictured below is what was ordered vs what was received. Total charge $101.23.

Bait and Switch. They show a nice arrangement. Then they offer more flowers on it for $40 more, Then there is the 3rd option for something that makes a statement for $40 more. Well I did pay for the 3rd option and what I received was LESS THAN THE REGULAR OPTION. They are THIEVES/DO NOT BUY FROM THEM.

Ordered flowers for my niece who lives out of state. When they arrived the flowers were nothing like the picture. I did opt to change it to a vase. When I contacted CS he said the flowers I received were the same type and were actually more money. Come on, they don’t look anything like what I ordered. They did offer a $10 refund which don’t even cover the cost of shipping. They show pictures to get you to order but send something else. Stay away and order from some place else.

The worst experience! My order was for same day. It did not come that day. Called customer service and they offered a $5 credit and promised to deliver next day. Didn't happen. Called again, this time an additional $10 credit. No delivery. Called again and wanted to cancel. Told no, they are not going to do that. I asked to speak with manager. On hold for 5 minutes then hung up on. Called back and was told that no local florist accepted job yet because "too far" or "not a big enough order (it was $125), and "ran out of flowers" and "have to pay for a driver." Offered another $10 and promised delivery. Did not deliver.

Flowers were completely different from what I ordered. They sent the cheapest flowers when I ordered roses and lilies. They only offered me a $7 refund on a $60 arrangement. Customer Service is disgraceful.

Honestly would not use this place again. I ordered a plant arrangement for my friend when her dad passed away. I ordered a same day delivery arrangement that was guaranteed to be delivered that day. I even paid extra to make sure it would be delivered. Received a call later that night that they were not able to deliver the arrangement due to the local florist not being able to put the order together to get it delivered in time. They promised it would be there the next morning and that yes the florist had the order and it was processed. They refunded the extra money I paid to have it delivered that day.

Order was not what was pictured - not even close. Customer service was a joke and both the representatives and managers I spoke with just quoted their “guarantee.” They can’t even communicate like normal people - just robots reading from a script. I understand substitutions but when there is only one flower pictured, it is very misleading for you not to receive that particular flower in the arrangement sent. If the pics do not represent the bouquets - then remove the pics from the website. Not a good value for your money - call local florists only. Do not use JustFlowers - SCAM!

This is simply unacceptable… Do not place a same-day order if you really want to have them delivered the same day, because it won’t happen!!! I had to reach out to check on delivery, only to find out they weren’t going to deliver, and I paid for express delivery. Save yourself time and a headache… find someone else!

Don’t trust this website. They are scamming. I ordered flowered for March 8 and they said they can’t deliver. They lied and said they can deliver the next day, so I cancelled my order and asked for a refund. They were trying to convince me for a discount instead. Do not trust this business. If you ever need to order flowers, I recommend you ordering flowers from somewhere else but here. Please read the reviews carefully before you order.

Absolutely terrible. I've ordered flowers dozens of times, but this has to be the worst site to order from. First, they take your money only to tell you the arrangement you ordered (and they say is available) isn't available, and the florist will do an arrangement for you. So I agreed, and a few hours later I get a text saying I must pay $25 more dollars to have my already altered arrangement delivered. I have NEVER ordered flowers and had a company basically hold my order hostage for more money. I've always paid the price and never had to pay more after the initial payment. The people on the phone were nice, but the overall experience guaranteed I will never use this site again.

Delivery was never made and I wasn’t notified until day was over. They even charged extra for early delivery. On the website they don’t disclose that they aren’t even a florist. They are a middleman that finds a florist to deliver what you order.

Order a casket spray on Sunday March 1st at 7 am for the funeral viewing the next day at 3 pm. Sunday night received an email stating my order was on hold for verification that I needed to call them. I called them and they give me the wrong address for delivery. Corrected that address and everything was good. Next day at 10 am I received another email stating to call because there was a issue with the order and had some substitution questions. I called back and they me know that they couldn't do the spray that lays over the casket but instead they could give me a vase or basket of flowers for the same price. This is my mother's funeral. A spray is very, very important for the casket. They wouldn't even try to help me. They just kept saying, "We are limited shops." There are over 8 shops in my location. I was very very upset. She sounded like she was on a cellphone and it was cutting in and out.

Horrible. Delivered flowers a day before my daughter’s birthday. Even though notes confirmed that it will be delivered on her birthday. Flowers were not nearly as described. 15 balloons were also missing even though I paid for them $30 extra. Misspelling mistakes on birthday card. Giving hard time to get a refund. HORRIBLE BUSINESS. HORRIBLE SERVICE. HORRIBLE FLOWERS.

I really hate to even give them a one star. The arrangement I ordered was very expensive, unique and called Colorful Bliss. The order that was sent was just a few flowers in a glass vase. Looking at their website, the flowers in the glass vase would cost approx. $50.00 and I paid over $100.00 for my order. I was embarrassed on the arrangement that was sent and they want to give me a $25.00 refund. I understand they might not have all the flowers pictured in stock, but the arrangement was no where close to the picture!! That's the cost for deliver! Horrible customer service.

I placed an order online on Thursday February 19 to be delivered February 20. In the late afternoon, I received an email stating that my order would be delivered on Saturday February 21 "DUE TO A DELAY IN DELIVERY YOUR ORDER HAS BEEN RESCHEDULED AND WILL BE ATTEMPTED ON THE NEXT DAY." I called on Saturday morning and was told they were looking for another florist to send the order to. I called 4 hours later, same answer, still looking for another florist.

I ordered this basket for my friend who just lost her friend. I paid for the "premium" basket. I understand that there might be a need for a substitution, but it should be equal or more to the original price, not less! I talked to customer service, and as another person said, they offered a $5 credit. Big deal. Save your money and do not order from this company. You will be very disappointed.

Justflowers.com is the absolute worst company I've ever dealt with. I ordered a flower arrangement to be delivered on Valentine's Day which was never delivered. When I called customer service, the representative said that they have my order down as delivered and have to investigate with the flower company they sent the order to. My advice, please if you want your flowers to get to your loved ones to have a meaningful gift from you, order from any other company. I'm now having to wait for a refund or may not ever get one as when I was asking to speak to a supervisor I was hung up on repeatedly. Now I'm out 127$ and mom had a horrible Valentine's Day, thanks Justflowers.com for your horrible service and not keeping your "guaranteed" promise to your customers. You'll be hearing from my lawyer if my money isn't returned!

Order was never delivered. Support told me their system showed it was delivered and delayed things saying they had to “verify” delivery first. I was promised two call backs and got none. They eventually cancelled and issued a refund, but the inaccurate delivery claim and lack of follow-through were unacceptable. I won’t use them again.

I ordered flowers for today 2/14/2026 on my order #** and got an email that they will be sending them the next day, which I think is very bad service. Then they try to give me a $5.00 to $7.00 discount for something that cost way more than that. Very bad business, I think you should close your business.

If I could give less than one star, I would. I placed an online order (#**) on Friday February 13, 2026 at 0853 hrs. I paid $108.23, clicking on the button for same day delivery, guaranteed. I was relieved that I would be beating the rush, as they promise on their website. Well, I get an email about 3 yesterday afternoon stating that the flowers will not be delivered that day as they promised. So, I waited, hoping that they would be at least delivered on Valentine's Day, to no avail. I just received an email that the flowers will not be delivered to my wife of 30 years on Valentine's Day.

If you do not have a problem with a disreputable company, then this company is for you. Hence, this is the most disreputable business I have ever encountered, and I have been to 17 states and 13 countries. And it is a lot to read, but the following is what happened because JustFlowers is disreputable. I ordered The Dishgarden of Sympathy Basket, $56.99 plus $23.74 for delivery. After 1 ½ days, I received their email saying they would be sending a potted 6’’ peace lily with a yellow bow and to view their substitution policies. And even if I had read their email that day (the day of my aunt’s funeral, which they knew), it was too late to cancel the order because it was delivered the day before they sent the email and my aunt’s funeral.

Placed my order yesterday for a delivery today. Original order included a $20 delivery fee. A few minutes ago, a JustFlowers employee called from a strange number (213) 867-0630 and tried to shake me down for an additional $15 delivery fee. I said "no" and mentioned the $20 delivery fee already paid. Then she said that Just Flowers would split the extra cost with me, making it only $7 more. Again, I said "No, I have already paid the advertised price and that's all you're going to get." She then said that because the order was already processed, Just Flowers would deliver it for no additional charge. After I hung up, I called the Just Flowers customer service line (800) 777-1911 to report this call. Who answers? The same voice. Let's see if these flowers actually get delivered...

DO NOT USE THIS COMPANY. I placed two orders for a funeral of my son in law’s and the flowers were not delivered. I was in charge of the flowers and was humiliated when nothing showed up. I place the order two weeks ahead of time, called customer service two days before, the day before, and the morning of the funeral and was told they would be there. During the funeral mass is when I received an email that the order could not be fulfilled. My son in law was buried with Military honors and by his Fire Department EOW, all while looking at his picture with NO flowers. When I called they said they could send them to his home?? Could never talk to a manager and will NEVER USE THIS COMPANY AGAIN. I do not usually write reviews, but needed to share my experience so that I may save someone from being in a situation like this.

I ordered an arrangement for a funeral and it was never delivered. I was never notified that the delivery could not be made. Fortunately for me I attended the funeral and did not see the arrangement that I ordered. It would have been nice to know ahead of time that the arrangement could not have been made for whatever the reason was. I could have used another florist had I known this. I called to have my ordered refunded and was told they needed to reach out to the florist and would get back with me. After a day or two I called back and was told that my money would be refunded. I was never given an explanation of why my order was not delivered.

This company is horrible! They aren’t even honest. They will repeatedly lie to you on the phone. I don’t even think their customer service is in America. I believe they are located in India. I ordered flowers on a Thursday to be delivered on a Friday. Friday no flowers and I called them. I live locally in the area where I was having the flowers delivered. She lied to me and said they couldn’t deliver the flowers because of snow which there wasn’t any snow and that they would be delivered on Saturday. Saturday guess what. No flowers and I called back. Again she said they couldn’t be delivered because of snow and yes you guessed it. It didn’t snow here on Saturday either.

I ordered flowers for a birthday. I received an itemized bill and paid it in full. Included was a $19.98 delivery charge which seemed high for a same town delivery but I paid it. The day of the scheduled delivery I received a text and phone call saying that an additional $20 would have to be paid for the flowers to be delivered. We're now at $39.98 just for delivery. Since it was the day of delivery I paid it but felt like I was held hostage. I noticed another review mentioned a last minute $20 last minute up-charge. While the flowers were nice, the experience was a lesson learned and I will never use them again.

DO NOT ORDER!!! I got a message one hour after the funeral that my order CANNOT be fulfilled. ONE HOUR AFTER the funeral!! Mind you the flowers were supposed to be delivered by 10am the DAY BEFORE the funeral so they had plenty of time to give us other options besides NOTHING, like pick them up myself, cancel the order so we had time to do another order, anything other than NOTHING Until it was too late. Not to mention that the order was almost $900. That’s not chump change.

Sorry services. Couldn't get order delivered then wanted to charge extra after 2 days to get it delivered. Never use them again then they are a scam place. If it would let me I would give a minus star.

I ordered a Christmas arrangement on 12/22 for delivery on Christmas Eve. Not only were they NOT delivered, I was told by 3 different people on 3 different days that were delivered on the 24th at 4 pm. I asked my boss if she received a package and she said she didn't. I let them know what I was told and they said they would contact the florist. I made a few more calls over the next few days and they were still waiting for the florist to get back to them.

I ordered 2 flower arrangements for Christmas delivery which I paid extra for too. I also paid an upcharged for additional flowers and what was sent wasn’t even close to what I ordered. I had to make multiple calls about orders and didn’t get pictures from florist too.

On Dec 22nd, We looked up a florist in WV to have a local florist deliver flowers the next day for a birthday. Just Flowers popped up. It said it delivered to that town and surrounding areas. Same day delivery it said. I chose a bouquet to be sent on her birthday, the next day, for the 23rd. It said it wasn’t available to choose from a list of bouquets that were available to be delivered on the 23rd. I chose another. It said it would be delivered by 6 pm unless I pay 4.99 extra to have it delivered by 1 pm. We paid the extra to have it delivered by 1:00 pm.

Updated on 12/24/2025: This is another review to follow up on the gift basket that was supposed to be delivered today by 6 pm EST. The recipient didn’t receive the gift basket. I called customer service and they said that they didn’t get a confirmation from the local shop. I don’t know how they can guarantee a delivery time if they have to wait on the local shop to tell them when it can be delivered. This is false advertising. When I asked for a refund they told me I had to wait until the shop opens tomorrow. I will be calling back in the morning to follow up and I want the name and number of the local shop so I can communicate directly with them.

I rarely write a bad review for anything, but in this instance, I'm compelled to, because I don't want anyone else to make the same mistake I did in ordering from Justflowers.com. Because I couldn't be there for my twin sister's funeral, since I have terminal cancer and live hundreds of miles away, I spent almost $300 dollars ordering what I thought would be a be a beautiful arrangement, and I paid extra for a banner saying, "Beloved Sister." My cousin sent me a picture of what was delivered. It was an ugly cheap-looking Christmas wreath and included a banner saying, "In Loving Memory." Those flowers were supposed to be there to represent me, since I couldn't be there in person, and I can't begin to say how heartbreaking it was to see the picture of what was actually delivered for the funeral.

My flowers were supposed to be delivered on a Friday but they were delivered five days later. The flowers delivered were from a grocery store with the price tag of 5.99 on it. I had ordered a pretty Christmas bouquet and that’s what they delivered!!!

Someone had been kind enough to put their phone number on a spam list. They have been nothing but courteous to me, I've ordered flowers through them numerous times and no they aren't perfect but who is? I've made mistakes and have truly appreciated their politeness and immediate resolution.

I very specifically stated that the flowers must be delivered on Monday; 8 December because this Mother's Day in Latin America. The local subcontractor did not deliver them that day. Once I started investigating JUSTFLOWERS, stated their truck had broken down. I told them nobody contacted me to see if I still wanted them delivered the next day, had they done so they would have been NO. So they did in fact deliver them after 1400 hours the following day, and I asked for a refund.

We order an arrangement for a friend’s funeral. We were fully embarrassed as to what was sent. I had a call the widow two days later and apologize for the weeds that was sent. All JustFlowers could say was, "We will return five dollars to your credit card, for compensation." Really. I think you can tell by the pictures what I ordered and what I got.

This is my second time trying to order flowers to this business. The first time I order flowers paid for flowers to be delivered same day only to never receive the flowers even though I said that I would never use their services again. I went against my better judgment and place the order on the eighth for flowers that was supposed to be delivered on the ninth by 9 AM. Flowers never came. Contacted the company five different times only to be told that the flowers was on the way. Come 7 o’clock still no flowers. Called them back. They put me on hold. They said they can reach out to them flower shop that they were going through come back online only to say that they cannot contact the flower shop and that I have to wait until the next day, which is the 10th.

I am so disappointed with this company, words cannot explain. I ordered a sympathy plant (My Beautiful Dish Garden) for my cousins who lost their daughter unexpectedly. The plant was to arrive at their home several days before the funeral but 3 days after the funeral the plant still has not arrived. I was told four different times that it would be delivered the next day. After the fourth attempt, I requested the order be cancelled.

This is a bait and switch company who pride themselves (or cover their behinds) in multiple places stating that "it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations." The flowers, which were delivered late, though I paid for express, did not have one single similarity to the picture. So this is on me for not reading all the reviews thoroughly because the company probably doesn't have repeat customers, but the price was definitely right.

I ordered my an arrangement on November 26 and they told me that it would be delivered on Thanksgiving. If you couldn't do it then why did you offer it. Then to say on Friday they did a delivery attempt. Now if they come today it's not going to my gf it's going to be delivered to me. She's already left town. You guys are horrible

If I could give zero stars, I absolutely would. Ordered on 11/23/25 at 12:30. Received an email at 3:39 EST 11/26/2025 that order could not be delivered until 11/27/25. It was to be delivered 11.26.2025. I called company and they assured me it would arrive today, Thanksgiving. The flowers were a surprise for my cousin who was hosting 20 people. No email by 4 p.m. today. Called again and they could not deliver again. Said they will deliver tomorrow. Ridiculous. Offered $10 off then $20 off. Spoke with manager and informed her how mad I am at myself. Just found they have a 1.1 rating!! I read reviews of flowers on site, and they were all 4's and 5's. Even after talking with manager, she asked if want to use money already spent for another order in the future!! Terrible, terrible company!!

The worst experience ever. I ordered flowers for my daughter’s birthday a day in advance to ensure they would arrive on her actual birthday. This was very important to my husband and me because it was her first birthday away from home and she was spending it alone. To our disappointment, the flowers were never delivered—and now, two days later, I still haven’t received a refund. I’ve called customer service four times with no resolution. The agents were rude, unhelpful, and simply repeated the same lines without taking any action.

This company is horrible. They don’t tell you that they operate from locals and that your order may or may not come. They reschedule my order three days in a row and then upon calling them I asked for a refund and instead of just giving me a refund he ask to take 5 dollars off, I said no and then he said he’ll take 10 off and I said no, and he went to a third offer. This arrangement was for a friend who mother passed and she got nothing… DO NOT ORDER FROM THIS COMPANY.

If I could give zero stars, I absolutely would. Ordered on 11/16/25 at 12:30 CST. Received an email at 4:53 CST telling me the order could not be delivered until 11/17/25. On 11/17/25 at 4:46 CST called to find out about delivery. Was told I had to pay an addl $15 as the local florist would not deliver as it was under the minimum. Nobody called me or emailed me regarding this, so I reluctantly agreed to pay $5 more. I told them to send me an email confirming that I was paying the $5 and you were covering the $10. No email was sent. At 5:50 CST I received a text from family who stated they had received a call from the florist and the order would be delivered soon. After the flowers were delivered my family sent pictures which included the card. The card omitted one of the sender's names.

I ordered a funeral arrangement for a friend’s mother. I requested the delivery date to be the day before the service to be sure they could deliver. On the original delivery date they messaged to tell me they had to reschedule to the day of the service “at the request of the funeral home”. The day of the service at 7:30 pm I get a call to tell me they didn’t deliver because they couldn’t find someone to put the arrangement together, so they basically lied about why they moved the delivery date.

Ordered flowers to be delivered on 11/15, got a phone call that said they could not find a local florist that could deliver that day and that they would be delivered 11/17. Got another phone call on 11/17 stating the florist had a minimum purchase amount for delivery. JustFlowers wanted $23 more to complete the delivery. I had already paid $97 with tax and delivery charges. I said not my problem and they then said they could cover $15 of the charges. Still not my problem. They quoted a price and I paid it. I was going to cancel the order since I found a local florist that delivered free. Hmm. Got an email on 11/17 saying they would cover the additional cost. Delivery date? TBD. We'll see if there isn't another excuse for non-delivery. Don't think I'll use them again. I'll just Google a local florist and work directly with them. No need to pay a middleman.

I cannot recommend this business for same day delivery. That was the only reason I selected them: I met the time criteria for same day delivery, picked a beautiful arrangement and paid. The flowers were NEVER delivered! When I contacted them for refund, they offered $5 on my next order! What a laugh! I got my money back by contacting my credit card and reporting them for failure to deliver services. I will never order from this business again!

The flowers I got were not the ones I had ordered. Although they were beautiful, they were not what I paid for and expected. I got there as they were being delivered and I took them inside and gave them to the person they were for and told them I didn't know who these were from. The whole time they were from me. DO NOT GO BY IMAGE. DO NOT BUY.

I would give zero stars if I could. I ordered flowers for a funeral service that never arrived. Instead of making it right and giving a refund, they are arguing with me that they were delivered when they clearly were not at the funeral home. Terrible customer service. Do not use!

The company is terrible. I ordered flowers on Monday, paid in full with delivery charge, and they called me on Friday the day they were to be delivered to the funeral home and requested an additional 25.00 delivery charge. That is ridiculous.

If I could no star review I would. This company advertises services they cannot provide, then refuse to provide the customer with a refund and just proceeds to make deliveries when its most convenient for them. I ordered a $133 floral arrangement with balloons & chocolates on 10/7/25 for my daughter's birthday on 11/2/25. I am in Hawaii and my daughter in Texas. When I called them on 11/2/25 to check on the status of the delivery since my daughter did not receive her delivery, I was told that the florist was closed and they would call me back on 11/3/25. I requested a refund and was told that it was not possible since the florist tried to deliver the arrangement on 11/1/25?? I told them yes, my daughter's apartment manager stated to the driver that she could take the delivery for my daughter, but the driver refused to leave the arrangement with her or contact my daughter at all to get approval.

Ordered an arrangement for a celebration of life event to be held in St. Joseph Michigan. The arrangement was supposed to be delivered on Friday for the Saturday event. I received a text right at the time of the event saying that "we are sorry to inform you that we were unable to make your sympathy order delivery, sympathy orders are our highest priority and we are terribly sorry". I called the customer service number and was told that they did not have a local florist to handle these. Hard to believe as this was an area outside Benton Harbor, Michigan. The customer service rep which was "outsourced" in another country tried to sell me on not refunding. Truly disappointing experience with poor execution.

Terrible service! I ordered flowers for my anniversary on Oct. 28 and the flowers never came. I called and they said they had been delivered. I told them I was home and they did not. They got delivered a whole day late. I had asked them to cancel when I had called the next morning on Oct. 29. They did not want to refund! Long story short! BEWARE. DO NOT ORDER FROM THEM! Their florist contractors are terrible and liars!

I wish I had seen these reviews prior to placing an order with them. I ordered a funeral arrangement on Thursday for delivery to a funeral on Saturday. JustFlowers contacted me late Friday afternoon to tell me their "preferred florist requires an ADDITIONAL $105.00 to deliver to the church address". I called and asked them to cancel the order since the delivery fee alone was higher than the cost of the arrangement.

Unfortunately, I cannot recommend JustFlowers.com. We ordered flowers to be delivered the day before our niece’s birthday. This was very important to us because her mother passed away suddenly and unexpectedly this year and we wanted her to know she was still loved and cared for. They did not deliver that day but did call me for permission to deliver the next day. That would have been fine, but they didn’t arrive that day either. Nor the next.😫 Finally on the next day they said they would deliver for a $20 up-charge! I recommend dealing directly with a flower shop.

Sent Flowers to fiancée at work for her birthday. Very disappointed with arrangement. Paying close to $80 with delivery and tax for bouquet, the best comments she received was "the card is nice". I called to express my dissatisfaction and after they reviewed the order said it was within their standard and quality. Honestly, I could have gone to my local Giant store and picked up WAY better arrangement at a WAY lower cost. There was more greenery in bouquet than flowers and looked "cheap". I hadn't used them in a while and now realize why. What a scam!

I ordered an arrangement of cookies of chocolate. They were unable to tell what kind of chocolate and cookies were going to be in the arrangement. I mentioned I needed to know as the person has food allergies. Well cookies were strawberry cookies and the person is allergic to strawberries. The person on the phone insisted on me getting a Balloon for 4.00 extra dollars. Well, I was charged 4.99 instead and guess what??? No balloon was on the arrangement. Stupid me should have not ordered from this awful place. Not a pleasant experience.

I ordered an orchid from JustFlowers.com for $137, expecting the lush, pink arrangement shown on their website. What was delivered was a small, sparse orchid in a broken plastic pot, nothing like the photo advertised. The plant even appeared cut short to remove damaged blooms — clearly not the same quality or style I paid for.

DONOR ORDER HERE. Deceptive advertising not as pictured. Flowers were sent by a florist 40 miles from the address I asked them to be sent to. Email notification that what I ordered would be substituted for item a available. Sent to Father in Laws funeral so small you couldn't find! No refund, no cancellation, no discount! The worst customer service I've ever dealt with, they obviously get A LOT of complaints! Horrible horrible fake company.

I ordered a white assortment in a blue square vase for a Birthday Gift for my elderly mother. It was called Serenade You in Blue. Blue being her favorite color. The delivery fee was $20.48. and the arrangement with the vase was on the higher side at $64.99. The delivery wasn't made until 6:30 p.m. on her birthday. What she received was 11 plain RED roses wrapped in paper that was left on her outside door step. No Message, No Vase and No White assortment. I e-mailed customer Service and received a phone call stating that they would refund me $5.00 for the substitution they made. I was told the maximum they could refund was $10.00 and it would take 10 business days to credit my card. They did however, state they would call my mother to apologize to her personally. I declined. Do Not Order From This Company, just go to Wal-Mart and buy a dozen roses for $9.99.

DO NOT BUY from this place. This is the most deceptive business and should be banned. I ordered flowers for my Mom's BD and requested to be delivered on her birthday. The rep said NOTHING about them unable to deliver on that day, took my money and went on their business. I found out later that her flowers were delivered the day before instead when my Mom wasn't there and I knew she wouldn't be there hence the reason for asking repeatedly to deliver ON her BD. My order clearly stated the delivery date.

Ordered a specific arrangement online. When I saw the arrangement, I was shocked…it looked NOTHING like what I ordered and the flowers were poor quality. DO NOT waste your money. Order directly from a local florist! Photos show what I ordered and what was delivered. Customer service was garbage.

I ordered a large plant basket for a funeral and gave all the correct information but they were NEVER delivered!!! Customer service is absolutely terrible! They insist it was delivered and gave me 2 delivery times! One at 9:17 am and one at 4:00 pm!! When I questioned this, they said one was a typo!! Then they said they had a delivery confirmation signature so I called the funeral home they were supposed to be delivered to and they said they never sign for any flower arrangements that they receive!! No help at all and no flowers from our family for the death of our loved one!! And of course, no refund for the flowers NEVER delivered!!! I will be calling the Better Business Bureau so hopefully no one else will be scammed by JUSTFLOWERS.COM!!

I ordered flowers for my niece's birthday, and what was delivered was not even close to the arrangement I selected. At best it looked like grocery store flowers thrown in a glass jar. Basically mums, carnations and filler. (Photos attached.) When I reached out to customer service they offered my a $5 credit. I wish I would have read reviews before I placed my order. I would call this a bait and switch operation. DO NOT ORDER FROM THIS COMPANY.

On September 16, 2025, I placed an order with JustFlowers.com for a floral arrangement to be delivered to my daughter in Houston, TX. The arrangement delivered was wilted, of poor quality, and did not match the product description or images on the company’s website. I immediately contacted customer service and provided photos as requested. Despite this, the company has repeatedly sent me the same generic responses asking for more photos from “different angles,” without offering a refund or proper replacement. This constitutes false advertising and deceptive business practices. I have already filed a dispute with my bank regarding this transaction, but I believe the Better Business Bureau should be aware of these practices to protect future consumers.