JustFlowers.com Reviews

Placed an order for delivery on Mother's Day. Got a message at 4pm that I wouldn't make it till the following day. Took almost 24 hours, and many phone calls to reach a customer service agent. They did give a $15 credit for the delay. Understandable that flowers are expensive, and delays can happen. But the flowers that were delivered were not even close to what was ordered. I even paid extra for more flowers, but It came with more green than anything. I won't complain about the florist that made the arrangement, I get they can only do what Justflowers told them to do. I will make sure I always go to local florists and never use this company again. The convenience was what I was going for, but the end result was not worth it.

Ordered Mother's Day flowers and they were never delivered. Spent 2 days trying to get a update with no success. They are telling me they can't reach the local florist to get and will call me. Have madw several attempts and on the third day still getting excuses.

I ordered two separate bouquets for Mother’s Day. Immediately after ordering I get an email stating they can’t deliver the flowers in time. This happened 2 more times on top of the first one and still only got one bouquet. Will never order from them again.

I ordered my mother flowers - They were never delivered. For three days I received emails saying they were unable to be delivered and would be rescheduled. Never arrived. When I called I was asked to enter a 7-digit order number. The one I was provided was 8 digits. After two days of calling I was finally able to speak with someone at which point I canceled the order. There was no explanation provided as to why her Mother's Day flowers were never delivered. I was told I’d be credited the amount but we’ll see how that goes. As an influencer, I have pretty good reach so this is an unfortunate situation that many will hear about. I will never use their service again.

On Sunday May 11, 2025 I placed an order for the Purple Cottage. Not only was the ordered delivered to the wrong place, but once we got it to my mother, it was nothing like what I paid for. The manager Alex, was extremely rude and said that I only spent $85 dollars and she was sure that it was comparable to the Purple Cottage and she would not be giving me a refund. I have been ordering flowers from places for years and never had an issue until I ordered from here. She was condescending and extremely rude. You’re better off ordering straight from a florist. I wouldn’t recommend them to anyone!

Extremely Disappointed—False Advertising & Zero Customer Support I ordered flowers for Mother's Day, expecting the advertised same-day delivery. Instead, I received two consecutive texts saying, "Sorry, can't deliver today." Had I known this would happen, I would have chosen another service. To make matters worse, their customer support is impossible to reach. I called their 1-800 number at least ten times today—only got through once because I selected "new order," and the representative simply redirected me to another number for issues. Completely unacceptable. If you want reliable service, steer clear of JustFlowers.com.

I literally bought $115 dollars of flowers for my mother. My bank processed the payment, Just Flowers NEVER responded to any phone calls or voicemails. The delivery was NEVER DONE. If I’m spending $115 on flowers, you should probably take some responsibility and answer the phone. This is embarrassing.

I ordered flowers to be delivered on Mother’s Day and they never arrived. I didn’t receive any communication until the next day. It was very embarrassing. This should be the baseline service of the company, deliver fresh flowers on committed date.

If 0 stars were an option, they would have gotten that rating from me. Mother's Day arrangement to my daughter was never made, I even spoke with a representative on Mother's Day to confirm flowers would be delivered, which he assured me they would. They never were delivered. I cannot get any help on phone, or online. Now I have to take the time to call my CC company to stop payment. Biggest disappointment in a floral delivery business EVER!

100000% SCAM SITE. DO NOT BUY FROM THEM. I paid through the roof for next day delivery (that's how they get you) and flowers were never delivered. From what I read online, sometimes a crappy version of what you ordered shows up, which at least would have been a funny story and some laughs. But no, just a straight up scam to steal your money. I even tried to log in to their site to complain or check status, password recovery just sends the same fake password that then doesn't work. Now to start the battle of disputing charges and trying to get my money back.

Ordered flowers for Mother’s Day. Received a text on Saturday that the flowers were delayed & could not be delivered, but would be delivered on Sunday - which was fine. THEN received another text on Sunday stating flowers were delayed again. Spent 45 minutes trying to get in touch with someone re: my order and finally spoke to someone from a call center who was unable to help at all.

Ruined Mother’s Day 2025. Ordered Just Flowers to be delivered Saturday, 1-day prior to Mother’s Day. Received a text apologizing delivery will instead be on Sunday. Sunday came and gone and still no flower delivery. Requesting refund.

I ordered flowers for my mother for Mother’s Day and per their website they would be delivered 5/10. I got an email saying it would be delayed until 5/11, which I was fine with because that was actual Mother’s Day. It is now 9pm and no flowers. I call customer service and am offered $10 discount to be delivered tomorrow. I declined. I told them I wanted my money back. Then I get another offer of $15 credit toward a future purchase. Again declined and told them I wanted my money back since they ruined Mother's Day. Now I apparently have to wait up to 4 business days for that refund to process. Sure didn’t take them but a second to take the $137 I initially paid! I would never recommend this company. They are absolutely awful.

I placed two orders on May 9th for delivery on Mother’s Day. One order was delivered on Sat the 10th. The other order was not delivered. 7pm no flowers delivered. Tried calling all numbers. It just transfers you to a recording asking for your order number and asking you to leave a message. I got no replies. Waste of time. The other problem is there’s no way to cancel the order. My fiancée doesn’t live at this address and came in town to see her mother so I wanted to surprise her and her mother with flowers. I won’t order from this company again. I will in the future order from independent florists from now on.

Updated on 05/12/2025: Well someone responded to me in an email apologizing and offering a $10 partial credit for any troubles you have caused us over late delivery. Here is the issue, my wife still hasn't received anything. I paid just over $120 for this order and have received nothing. No one dropped off while she wasn't home, I have received nothing for the full amount I was charged and I'm not happy at all. I got a voicemail from you guys as well telling me to call back to 18007771911 with the order number, guess what? The number rings maybe twice then beeps like a busy tone just like it did yesterday as well. I will make sure to spread the word as far and wide as I can on how well you guys treat people. Why don't you guys keep $10 of what I was charged and refund the remaining back to me?

I paid $100 for flowers to be delivered on Mother's Day—a service your brand promises as “same-day delivery.” Instead, I’ve now received two notifications in two days that the delivery has been rescheduled. This is beyond unacceptable. You market a premium service, take the money upfront, and then completely fail to deliver—literally. Not only have you missed the most important day for this gift, you've also undermined the entire gesture. This isn’t just poor service—it’s a bait-and-switch.

I would never recommend this company ever again. Hope they go out of business!!! Manager would not refund for a delivery they promised for Mother’s Day. I would never ever use this company again or its affiliates again.

I ordered mother's day flowers to be delivered yesterday. Got email stating today, now got another email today stating delivery tomorrow. Today is mother's day. I called customer service. Someone picked up, asked why I am calling, said I would refund and they hung up on me. DO NOT ORDER FROM HERE. Starting to think I have been scammed.

Consider this a warning, DO NOT ORDER. Paid for expedited delivery. Was guaranteed and insured that the plant would be there by Mother’s Day. You’d think of all days, this would be one they would be a bit more focused on getting right. Received a text message at 4:45 pm the day of delivery with an apology and excuse that it would be delivered the next day. I called, after numerous reroutings and ridiculous hold times, all incentivizing someone to hang up and give up - I was led to an answering machine. And instructed to leave a message. In business since 1996 and you don’t have a customer service team in place to field phone calls. Always have used their competitors; 1800 Flowers, FTD, etc. should have stayed with them. This will be the first and last time. Not surprised they have 2,000 plus 1 star reviews and 14, 5 star reviews. Stay away,

If I could give negative stars, I would! This is a horrible company, so beware!! I ordered Mother’s Day flowers for my mom a week ahead of time. They accepted my order and payment for flowers to be delivered on the Saturday before Mother’s Day. On that day, I received a text message late in the day from them saying it couldn’t be delivered that day so it would be delivered the next day. Next day…same message, and no Mother’s Day gift for my mom. When I called to inquire, they were rude and offered no explanation or no guarantee of when my purchase would be delivered. I canceled the order after that but they have not yet refunded my money. Save yourself the frustration and disappointment and order directly from a local, reputable florist. This company makes promises that they can’t deliver in hopes that you will ultimately settle for a (very expensive) late gift delivered long after the promised delivery date. Pathetic.

Absolutely the worst company I’ve ever dealt with. I allowed myself to be screwed twice by them. Do yourself a huge favor and call anybody else in the world! Regretfully both times were for Mother’s Day.

Was contacted by the company and got a refund.

Ordered an expensive plant arrangement to be delivered on Mother's Day. When it hadn't arrived by 5pm I checked the status and lo and behold they changed it to Monday and still called it on time. I had checked throughout the day, and this change was made at the end of the day. Put in a cancel request. If they show up Monday, we will be refusing it. Now that she didn't get it for Mother's Day, I will just take her to a garden center so she can pick one out. Thanks a lot for nothing JustFlowers.com.

Order number ** from JustFlowers requesting flowers for Mother’s Day. I requested them the Friday of Mother’s Day weekend and they have not been received - it’s Sunday and still no flowers. Do NOT order from this company.

I believe I was SCAMMED. Do not order from here, unless you want to spend a whole holiday getting passed around on the phone. I ordered flowers for Mother’s Day. They arrived to the recipient cracked and discolored and appeared nothing like the photo. I spent $70+ for a beautiful warm hued-bouquet named “How Sweet” and received the worst arrangement I have ever seen (small white flowers, pink tiger lilies, and sunflowers). Also, the note never arrived so the recipient didn’t know who it was from. It was very embarrassing for that to show up to their house on such a special day. The customer service rep named Mariz said that the flowers are often substituted- this was not a substitution, but an entirely different bouquet.

I placed an order for Mother's Day that I never received. I received no phone calls, no apologies, and no emails—nothing. I called and emailed them many times but received no answer, yet they charged me immediately. I am absolutely disappointed; this was my first and last time buying from them.

My order ** was just delivered and I paid for the premium flowers to have more flowers added, I paid over $120 and received hardly any flowers at all, literally, and it looks NOTHING like what I purchased. This is completely unacceptable. As you can see what I ordered vs. what was delivered by the attached pictures. This is very upsetting. I've email customer support for a refund because as you can see I totally got ripped off. No response. They ruined a special gift on a special day. Why they think this is acceptable and what they charged me is wild.

I placed an order for Mother's Day. I placed the order so the flower arrangement would come the day before Mother's Day. They did not come. When you try and call them the number rings then goes busy signal. When you go on line to ask about the order you get nothing. They respond to nothing. If you're going to take the customers' money for a product and charge extra for delivery then do so. Don't take the money and never even reply. Big Hint Folks. Stay as far away from this company as you can.

If I could give negative stars I would. DO NOT GET RIPPED OFF BY THIS SITE. Placed an order to be delivered by 5 one day, and not only were we not informed they would not be arriving on time, it took several calls and unanswered emails before we FINALLY got a hold of someone. The representative tried to pass blame and the best he could do is tell us we might get our order the next day. Unless you want to just throw your money and time away, do not use this site.

If I could give them “negative” stars I would. I ordered some flowers earlier. I chose my delivery date May 11, 2025. It went through. As I could not find a confirmation e-mail, only an advertisement, I called. I was told the order went through and would be delivered May 12. I told the lady that the order went through for May 11. She was no help. I told her, then I want my money back. $77.23. She told me that I could not have a refund because they already sent it to one of their local florists. What a SCAM! This is Really upsetting. Never order Anything from them. After I hung up I recalled that this had happened to me before when I had ordered something for my sister. Just do Not Risk it. She could have cancelled it from their “local” florist and given me a refund.

I ordered some flowers for my wife during nurses week. The lady never told me total for the order, then after I selected what I wanted it she placed me on hold to see if it was available and came back to say ok we got it. 20 mins later I got an email saying review our substitution policy. So long story short my wife sent me a pic of the flowers. My response, "That is not what I ordered." So I called to see what happened, so they requested a picture of what I received. So I sent it and a pic of what I was suppose to receive. The small flowers is what my wife got, but not what I ordered. Then they want to try to reimburse me $7. I'm like oh noo you gone have to do better than this.

Ordered Valentines Day Flowers, guaranteed for delivery on Valentines day. They were not delivered, and rescheduled for the next day but we had plans to be out of town that day so I called to reschedule. JustFlowers said they'd reschedule and have the local florist call to pick a date. No call, instead the flowers were delivered the next day, dumped on the table at our front door (the wind then blew them over). Called JustFlowers to complain and they offered me a $5 discount on future orders (the flowers costs me over $200). All of the sudden they claim no guarantee for delivery and nothing they can do. You can tell that they make it very difficult to leave a review on Google or Yelp - I can only assume because they have such poor service.

I have filed two complaints with the BBB for JustFlowers.com. My step mother DIED in 2022. I sent her flowers for Mother’s Day through JF one time. ONE TIME. and even after countless attempts to unsubscribe from their mailing lists and being assured, albeit with much sass, that I had been removed from the mailing list after my first complaint, I continue to receive emails with her name listed as an advertisement. She has died. It is incredibly painful to read every holiday that I should send my late step mom presents. I WISH I COULD. Please, show some humanity and stop this unethical business practice.

I ordered flowers on Saturday for Sunday delivery (website offered this option). They delivered the flowers on Tuesday & what was delivered was a lot less quality than what I ordered. They offered the standard and the deluxe with more flowers and the premium with a lot more flowers. I ordered the premium for a lot more flowers. I'm very disappointed with this company. This is my first order from them and never again. Attached is the standard (Not the premium) I ordered and the one that was delivered.

Ordered arrangement for friend's father's funeral. Paid for express delivery and they were never delivered. Received notification after the funeral that they could not make delivery. Wanted address to deliver to which I didn't know and told them. They then requested the telephone number to text him for address which they, but when he called them back they didn't give him any info on the order in the text so they did nothing.

Ordered flowers for my niece who just had emergency surgery. The flowers she received was not what I selected from JustFlowers.com website. I got no help from customer service. DO NOT ORDER FROM JUSTFLOWERS.COM ESPECIALLY WITH MOTHER'S DAY COMING UP.

I ordered a hydrangea as a get well gift. I couldn't even identify the plant that was sent. It was not in any way an acceptable substitute for what I paid. I had several email exchanges with customer service about my dissatisfaction and the best refund offer they came up with is $10. This is hardly acceptable as the plant that was sent was an embarrassment and not of equal value to what I paid. My advice is do not order anything from Just Flowers!!!

Updated on 04/23/2025: Improved? Nothing improved. I was offered a $15 refund which does not even cover the container I received. Frustrating and disappointing. I will never use this business again and will let all my family not to do it either.

Ordered Circus of Celebration -1st photo. JustFlowers sent 2nd photo. Not even close. Deceptive advertising. Stay away from JustFlowers! They claim right to sub flowers but 90% of flowers is not acceptable. Why bother with pictures?

They did not deliver flowers to the funeral at set time. They called me after the funeral was over to tell me they could not fulfill it. Only offered $15 off and to have arrangement sent to the family’s home 2 days later. Extremely disappointed w how they handle business. Will not use again.

We were looking to have live flowers delivered to a small town funeral home for my aunt. We thought we were going to the local florist to order but instead ended up at JustFlowers. It was night, so we ordered online. We were charged a $21.24 delivery fee for the florist to walk the flowers across the street. But, it is for a funeral and we don't live in the area and we were desperately trying to get flowers before the florist ran out.

The tagline when searching for Just Flowers states, "Flower Delivery Guaranteed. | JUSTFLOWERS® - Official Site." It is an odd thing to promote when you never deliver the flowers that were ordered and paid for. Instead, I received a message the day of delivery 1 hour before the funeral saying they wouldn't be able to deliver. Needless to say I wasn't watching my emails. They did not try to call. Instead they did nothing. I had to request a refund which I still have not received. Do not waste your time or money here. Use competitor site. I have never had an issue with 1800. They do not even have a way to leave a review for their site.

False advertising, poor customer service, no transparency on price being in USD. The website brings you to Canadian content but does not flag that prices are in USD. A $59.99 arrangement with a $10 coupon processed on my card as $104.40 Canadian after delivery fees and conversion. Items in the photo were nothing like the flowers received, cheap alternative basket, and not even the same color scheme. When I complained with a photo via email, they emailed me to say, "Sorry to hear you aren't happy, please contact us via email or phone." So I emailed them again. They phoned to advise they were looking into it and then phoned again to advise they would do nothing for me. I would have been satisfied with $10 back or something more than "we used premium flowers".....

I ordered flowers for same day delivery on Saturday morning. This is Monday night and they still have not been delivered. Each time I call, I am told to call back the next day to see if they have been delivered. Meanwhile I am unable to cancel the order because it is supposedly out for delivery, and of course there is no supervisor on staff. This totally sucks! I am out of 92$.

Was guaranteed 12 roses for Valentine's Day delivery with balloon and a box of chocolate.. No chocolate, no flowers and balloon on Feb 14th but February 18th my wife's roses and balloon arrive. With no box of chocolate. I get a random text apologizing for everything. You think if you were going to be 4 days late on a guaranteed delivery you would at least have time to get the order right. O ya and by the way still no box of chocolate.. February 20th or a refund for goods I was billed for and didn't receive..

I’ll start by saying that I understand holidays can overwhelm businesses and their supplies. I also appreciate that mistakes can be made, and that they aren’t necessarily malicious. Sometimes a seller doesn’t have what a customer wants or accidentally gives them the wrong thing. That being said, any reputable company will attempt to rectify the issue so that both seller and buyer are satisfied with the outcome.

I ordered flowers to be delivered to my wife’s work for 2025 Valentines a day early. They never got delivered that day or the next day. DO NOT ORDER FROM THIS SITE. I will never order flowers from an online seller again. Use the nearest local florist.

This company is a joke. Ordered flowers for my daughter to have them delivered on 2/12. Well today is 2/18 and they still haven't been delivered. I kept getting emails and phone calls apologizing. Didn't want to do a refund at first. Just wanted to give me credit. I will never order from them again.

My friend sent me roses on Valentine's Day. JustFlowers sent a box with roses on February 13 without placing them in moist foam. The next day, when I received the roses (February 14), they looked distressed. I contacted customer service and emailed photos of the distressed flowers. The customer service representative, Julia, tried to convince me that the flowers looked fresh because they still had color. She also explained that JustFlowers doesn't place the flowers in the moist foam, so flowers will not bloom while transitioning. When I asked the representative to connect me with her supervisor, she connected me with Jill (supervisor), who stated that a moist foam would create a mold during the transition to a recipient. In addition to distressed flowers, the company has terrible customer service, who refused to take responsibility for their terrible service! If you want to lose your money, use this company!

Order flowers for my daughter on Valentine Day. This order was place a week ahead of time. Flowers were not delivered during the day as promised. Flowers arrived at 8:00pm on Valentine's. I tried to contact JustFlowers but no one would answer the phone. Phone voicemail said to send an email to customer service. No way to contact a person if something goes wrong. And if they deliver at 8:00pm no need to send flowers. I will never use this company again.

Placed two orders in time for Valentine's Day and neither one was delivered on time. In fact I’m still waiting for them to be delivered. The customer service is a joke. At this point I’m scared to see the actual product. I would give them 0 stars if I could.. So disappointing! We will never waste our money with such a pitiful excuse for a company ever again.. Which is a shame.. We like to celebrate and buy a lot of flowers. Now I know better than to try new places! If the flowers are ever delivered and do not meet standards I will be leaving another review! Ps I tried to add a photo of my order confirmation and I can’t even do that prob because they don’t offer proper receipts

Just Flowers delivered an embarrassing arrangement to an important Family Reunion that I was responsible for. Mostly dead flowers together with lilies that I specifically told them not to include. I have requested a refund of $88 several times but they refuse. This is a deplorable business. NEVER DO BUSINESS WITH THEM.

Monday, Jan 27th at 8:00am I ordered some flowers for a funeral service that was at 1:00pm on Tuesday, Jan 28th. The website stated that if the funeral is after 1:00pm, to pay for expediting to be safe. I paid to expedite just in case since it was right there at the cut off window. I also ordered a banner that was supposed to go with the flowers and a card that was supposed to read the following: “In loving memory of a cherished mother. Our deepest condolences during this difficult time.” - Your Rush Truck Center Family. The flowers did NOT make it in time of the funeral. They didn’t show up until a day and a half AFTER the funeral on Wednesday, Jan 29th around 3:30pm. The banner that I ordered was not included and the card had misspelled words in the note. The note that was received read: “in loving memory of a CHERISH mother. Our deepest SYMPATHY during this difficult time.” - your rush BROCK family.

Do not order from JustFlowers. They switch out items ordered. I was notified & contacted them within an hour of ordering. They refused to cancel the order even though it wasn't going to be delivered for another week. Spoke to supervisor as well. Had attitude. Hid behind "We can substitute anything anytime" but when you request a cancellation instead of a substitution they refuse. I ordered from site which had a black vase. They wanted to use a red or purple one.

My Brother ordered flowers to be delivered to my home on my birthday, and was assured that I would receive them, despite it being a Sunday. No flowers arrived. The following day, I called JustFlowers twice in the afternoon, and was assured that I would receive a call with a delivery time, which would be before 5 pm; no call or flowers. At 6 PM, I called JustFlowers. They would not give me the name of the "florist", but said to call JustFlowers again in the AM. At 7:30 this AM, I opened my front door to find a smallish bouquet in a glass floral container- it looked like the kind that you could purchase at a grocery store for about 20 dollars. Attached to it was a small Valentine-themed stuffed animal (for January?). Near it was a box of chocolates.

Horrible customer service. Days late. Still no delivery and now asking for more money! Ordered flowers to be delivered same day for my sister who lost her companion. Wanted them there for when she returned home from work to comfort as she transitions to an apartment with no one waiting to greet her. Ordered Jan. 3rd, not delivered. They assured me it would be the next day, and now five days later they want another $15.00 to cover florist additional delivery fee. They already cost $85.00! I called to cancel the order and was told they covered the delivery fee and it was too late to cancel. Thirty minutes on hold and still no manager to rectify the situation. Do not use this business. They refuse to refund my money! Date of experience: January 03, 2025

Ordered a Christmas Centerpiece for my distant son and his family, which JustFlowers accepted for Monday, December 23rd delivery. But no delivery - sent message after message but they would not explain other than to say all our florists are closed for the Christmas holiday. Paid almost $20 in "express" fees to have delivered before Christmas. Finally said they had no more of the arrangement I ordered and would send an orchid instead. This was on Wednesday, six days after Christmas and eight days after their promised delivery. BEWARE. These people are liars and do not run a florist shop - they run a scam!!

Do NOT use Just Flowers!! They are scammers and thieves. I ordered an $85 USD arrangement for my mother (who lives in Canada) to be delivered for Christmas and the day before delivery they messaged me and said the local company where she lives is out of stock with the flowers I chose and asked if I’d like them to send “wrapped flowers” instead as that’s all they had. Considering it was for Christmas the next day, I agreed and they did indeed send wrapped flowers which had a price tag still on them that said “$25”. My mother thought Safeway had sent them for some reason because the card I asked for didn’t even make it into the flowers.

This is the second time we have attempted to use JustFlowers, again they did Not Deliver on time, and have not delivered the second flowers yet. Now several days after the promised delivery date. Order Number **.

I would never order from them again. They have a company that does the delivery and unfortunately, when I ordered on the website, it said that the delivery would be the same day and it was not. I had to call the next day and was told once again, the delivery would be that day and it was not so I got a call on the third day and was told they had a problem with the florist they were using and the flowers that I had ordered. I asked them to please have them make it in the pinks and very happy and joyful. They said that they would try unfortunately the flowers that arrived were not what I paid $67 for they were horrible. I ordered for a friend who was just diagnosed with breast cancer.

I ordered flowers for funeral to be delivered a day earlier than funeral service to make sure they would arrive on time. Attended funeral - and there were no flowers. I did not bring this up during funeral service as to not upset the family. Funeral home said they did not receive. Florist said they delivered flowers (although delivered after 5:00 pm and left outside at locked door behind the building). Florist would not reimburse me, although they offered me a $10 credit. Far cry from expense of flowers I had already paid for. The whole ordeal left us embarrassed in front of family.

I ordered from Just Flowers with instructions to take a picture of the arrangement and send it to me because I was not able to attend the funeral. I did not get the pictured I ordered. I was charged $180.00 and have no idea what the arrangement looked like. Customer service at its best, NOT.

Everything about the transaction was troublesome - I never received an email confirmation or receipt once the order was placed. Still haven’t. Tried looking up my order after it was placed, and the website was completely unresponsive. The order, placed early in the a.m. for same-day delivery, was not delivered until the next day. They didn’t alert me to the delay until after I was charged and at the end of the day. What I ordered and what was delivered are two VERY different arrangements. So disappointed.

I placed an order with an agent who called me knowing that my friend's anniversary is coming up and asked if I would like to order flowers again and I said yes, two dozen roses of which I got some lousy pathetic lilies instead of roses. They practice poor business. They offered a $5 discount for the wrong delivery of flowers and delivering them on the wrong date. They charged $99 for this! A ripoff! Do not buy from them!

Terribly disappointed in the company, their service, and the customer service. Shameful display for my brother's funeral/wake, for the cost. Left off the banner I paid extra for and then when I sent pictures and asked they said the local florist "fulfilled the order" even though what was sent was not nearly what the website showed - AND not only that I had upgraded significantly on the price. When I asked for the local florist name, just to ensure I never used them directly, they refused to supply the name. Probably not even a real florist, is why. Customer service was less than satisfactory and quite frankly I believe they take advantage of people mourning the loss of loved ones with such poor business practices. Do yourself a favor and stay away.

I would be just repeating the same dissatisfaction as everyone else here. THEY ARE HORRIBLE! After threatening them with calling A.E. to refund, I did get a full refund. It was a local delivery in Delray Beach FL. They couldn't make it happen. Then gave me crap... It was my fault for picking JUSTFLOWERS, I was looking online in Delray Beach florists, there were 4 or 5. I just picked the worst one..

I ordered flowers to be delivered to my friend's viewing and funeral service on Saturday. I was notified by my friend's brother that they never arrived for the viewing on Saturday so I called customer service and they said they were unable to deliver on Saturday for the viewing but would have it delivered for the funeral service on Sunday. I am in a different state than my friend's, and well after the time of the service, I was notified that they could not deliver the flowers today as well and wanted another address to deliver the arrangement to on a different day. I have no trust in this company to deliver anything, and requested my money back. This is very upsetting to me, because my friend's family knew I was sending something and they were looking for it and it was never delivered. It added undue stress to my friend's family on a day that is already sad and stressful! Save your time and money and do not order from this company.

Order a dozen flowers advertised as $49. Additional $23 for handling and delivery total $82. Delivered a day early and then I received a call saying they were charging me an additional $19 to cover local florist minimum requirement. This is completely misleading. I had no opportunity to dispute as they already delivered the flowers, then billed me. After a long debate with two separate managers, they refunded the additional cost. Big deal! This is misleading. I highly recommend never using this group and I certainly won’t. They ruined my anniversary.

DO NOT ORDER FROM HERE!! I made the mistake of ordering yesterday. Ordered the Twin Tropics orchid. They were supposed to be delivered by 4pm, it was after 6, nothing like the picture and they did nothing.

DO NOT USE! They call you to verify everything over the phone that you just put in on their webpage. It’s very shifty sounding when I asked if they would do this every time I ordered they said yes. Giving this information over the phone is unacceptable. Now I can’t even trust that my gift will be delivered or will look like what their webpage photo looked like.

I will NEVER use this flower site in the future. They forgot to process my order that I paid express delivery for and my wife didn't receive her flowers on our anniversary. Waited for 20 min on hold to be told they would not refund my order. DO NOT USE THIS SITE.

DON'T WASTE YOUR MONEY ON THIS WEBSITE, I have ordered from them twice and BOTH times I was promised the express delivery which I paid for and gave them all the information they needed for delivery. I placed my order in the early morning hours around 7am and by lunch time I never received any information from them on my order. After I emailed asking about it, all I get back is, "We received your order and are working on it."

AVOID. Pick anyone else! After offering me a delivery date for my order I was contacted the DAY OF DELIVERY to inform me they could not deliver due to a holiday (if that was the case that date should not have been offered). After rescheduling I was contacted on the NEW day of delivery to be informed that there would be an extra charge for delivery, would I just authorize it. Communication with these folks is slow and they are simply telling you what you want to hear rather than what the situation actually is. AVOID.

Ordered flowers for my girlfriend to her work on 8/30 for a special occasion which were to be delivered on the same day per the website. They were unable to fulfill this request. I called the next day to request a refund and was told it was going to be delivered today, even though my girlfriend isn't at work. Because I hadn't called immediately, they are unwilling to offer a refund. When I mentioned that I never received any e-mails/text about my order, or the fact is was not deliverable, I was called a liar and told according to their e-mail logs, I received it. I have an IT background and certainly did not receive their e-mail. I mentioned I was going to request a charge-back from my bank, to which the customer service rep, "not a problem, we win those all the time". The absolutely most vile, disgusting, and down-right dishonest company I've ever had the displeasure to work with.

Attached is a picture from the Justflowers website and the second picture is what I actually received from Just Flowers/Maria's Florist in Pennington NJ. I paid $98.46. There were clearly no single stem roses, and no ribbon, and not at all what the website shows. Their only response was that, "The florist is allowed to substitute, and they kept to a purple theme, and we'll give you a $15 credit." You decide for yourself, but for me, never again will I order from Just Flowers or Maria's Florist. Is it just me? I could have gotten this at a supermarket for $20 and paid Uber to deliver it for a lot less.

Plants were nothing like what was pictured. Price was extremely high and plants were delivered late in the day with burnt edges, succulents instead of greenery, and no resemblance whatsoever to the image presented online. Just throw it in the trash, it was that bad. The "baskets" were not baskets at all, and when I tried to call customer service I was on hold for ages while the recording played two songs in repetition for more than 20 minutes. No one ever answered.

JustFlowers should be called Just a waste of time. I ordered Flowers to be delivered on the first birthday of my friend's brother following his passing. They never arrived. Just Flowers responded that they could deliver the following Monday and that I didn't indicate that this was a special occasion. Aren't the majority of flower orders for special occasions? They then offered me a $5 refund. Bringing my total to a mere $105. They kept asking me to call them to discuss a refund but I was just too angry to spend any more time on it. They finally gave me a full refund. But the occasion was lost and that will never be fixed.

The casket spray I ordered for my Mother's funeral did not contain the carnations & daisies I specifically ordered as shown on the website. I ordered this arrangement specifically for those flowers and indicated to make sure they were in the arrangement. I was embarrassed by what was delivered. The spray was ordered 2 days ahead of time and I was not notified they would not be able to include the carnations or daisies. I can't believe it is that hard to locate carnations or daisies. As you can see by the picture, it looks like they didn't even try to fill in the empty spots. They did refund me half of the cost of the flowers.

I attempted to order online with a $10 off code. Had a question so I hit “Chat” option. Question wasn’t answered. Wanted my cell number. Wanted to finish online and the woman said she’d take another $10 off. I asked how much was shipping and was quoted $9.99. She then asked for my email to send me the receipt. They charged $18.99 for shipping and a $5.49 handling charge on a $34.99 order (original $54.99).

Very disappointed with Justflowers.com. My niece ordered the soothing wreath for my brother's funeral two weeks ago. This was unexpected and we (family) were happy she volunteered to search for the right remembrance. They were to be delivered day of funeral on a weekend. This did not happen as the flowers were as if they delivered a day or two before so they sat in a dark supply room at funeral home. There was supposed to be a banner across it and that was missing. And instead an ugly blank note card in very bad writing….with what the banner would’ve said. My niece contacted them and they were only going to give a $10 credit.

An unimaginably poor experience. I implore every person who makes it as far as this review to please -- please -- do yourself a favor and choose a different company to have your flowers delivered to your loved one. I ordered flowers from JustFlowers for my mom two days before Mother's Day, for the sole reason that they promised the flowers could be delivered by that day.

I placed an order on a Monday morning, was to be delivered by 6 pm that day. I called in the later part of the afternoon to confirm my order would be delivered by 6 pm and I was told that the order was out on the delivery truck. I called again at 5:15 pm only to find out that the flowers weren’t going to be delivered that day. AND they couldn’t guarantee delivery for the following day either. TERRIBLE customer service!! Was never even notified they would not be delivered on time! They wanted to refund $5 for the inconvenience. I canceled the order immediately!

This place has the worst customer service. I order flowers for my mom’s birthday two days ago and still hasn’t received her order. All I kept getting is, "I’m sorry your order couldn’t be processed." We even offered to go pick it up and they said, "Sorry. There’s no florist available for pick up." Their prices ain’t cheap and their delivery service prices is $20. I was pretty upset because I live out of state and wasn’t there for my mom's birthday so I want to send her something special. When I tried to get a refund they gave me a hard time. I had to contact my bank to reverse the charges. Horrible customer service. I would not recommend this place to anyone.

Warning! Do not use this company for your special occasion flower needs! There is an option to purchase flowers to be delivered the same day which I wanted for someone struggling with their life and survival. Mine was not delivered until late the next day - late. I had to make multiple phone calls to make that happen too. Each call, I got lame excuses or defensiveness. The flowers that did finally arrive were NOT anything like the photo - way less flowers in both number and variety. I chose the premium which was supposed to have more flowers and let's just say I got less than the basic. They will not refund. They say I got exactly what I ordered and will not address the late delivery.

I ordered flowers for an employee for a job well done. I ordered the Bundle Of Joy bouquet. What I received should be titled Bundle of Woe. I contacted JustFlowers and emailed them pictures at their request. They emailed me back and told me that what I received fit "their recipe." They said it contained yellow, purple and red flowers as if the only thing that makes the arrangement is the color of flowers - not the arrangement, shape, color of vase. They offered $5 refund, then $7, then $10. I paid over $80 for $49.99 arrangement (due to handling and delivery). See the picture of the arrangement on the website and the arrangement received. They told me I could cut and arrange them myself.... the nerve.

Ordered flowers on Thursday 7/18/24 for guaranteed same day delivery for a cheer me up for someone who just suffered a loss. Thursday came and went, called customer service and was advised they'd be delivered Friday - NOPE. Called again and told they would definitely be delivered Saturday - Still not delivered. Called again and am now being told it wouldn't be until Monday. Told them this was completely unacceptable to cancel the order. Then they give me a hassle about it and said well they'll give me $5.00 off, $10.00 off, $15.00 off, then they'll cancel order and leave a credit on their books for future orders, as IF I'll ever do business with them again. They finally said they refund my card but it will take 1-5 days, what a joke, took them 10 seconds to charge it.

I ordered flowers for a birthday gift the night before with a promise of same-day delivery. I paid an additional $2.99 to get them delivered on the person’s birthday and then $4.99 for express delivery. I paid $63 total for the order. I received several emails the next day when I was checking to see if they had been delivered. The last email saying I needed to pay an additional $27 for the florist to deliver. I called and was told that had expired and it was now $37 additional for the delivery. So I ended paying $100 for the flowers to be delivered. I did ask to be refunded the $4.99 express delivery charge since they didn’t receive the flowers until after 6 pm. I was very disappointed and will not do business here again.

Were supposed to deliver to my girlfriend's work by 1pm...paid extra for guaranteed delivery..Didn't make it by 2pm. I called and they said would be at my home by 6pm...again did not make it. Offered a $14 refund for a $100 order. No refunds. Do not order from this scam of a company.

Ordered flowers for Mother’s Day on 5/10. Paid extra for guaranteed delivery on 5/11. Got message on the evening of 5/11 that flowers could not be delivered. I called and spoke with someone and was PROMISED they would be delivered on Sunday. Guess what? No delivery. So frustrating and a horrible thing to do for a special holiday. Like

Incredibly disappointed with the service provided by JustFlowers. My husband ordered a bouquet for Mother's Day and we received the incorrect order. He ordered the "Touch of Class" bouquet and paid extra for a "premium" arrangement. The arrangement I received looked nothing like the one my husband had paid for, the arrangement didn't appear to be "premium," and the card was addressed to someone else. We emailed to let them know we received an order for someone else and they replied to let us know that due to seasonal availability, deliveries may not look identical their website. I can appreciate that but our bouquet looked nothing like the one pictured and Mother's Day is in May when there is no shortage of availability.

I ordered $ 90.00 Flower order for my daughter. The delivery was for first thing Monday morning. I paid extra for the time slot. Everyday I called and inquired where was my order? I was told it was on the way. The order showed up 2 days late. Justflowers.com is a scam and should be avoided at all times. They did a bait and switch with cheap flowers like the grocery store. The arrangement was appalling and cheap with a daisy and a red rose. I ordered a deluxe white orchid arrangement. I wish I had read the reviews before ordering. I too, would give this company a ZERO! I ordered try. First, it was not delivered the next day. It took two days and was delivered at 4:30 p.m. When my Daughter received it, she felt horrible about telling me what it looked like. I sent her a picture of what I ordered and there was no comparison.

Do not order flowers from this company! I ordered the day before Mother’s Day with same day delivery. Day after day I received automated emails telling me delivery would be delayed - no explanation offered. I tried repeatedly to cancel the order via email and phone. Not surprisingly, the link on their website for cancellation did not work. I finally disputed the order thru my bank. My mother in law received her pathetic flowers five days late. Disappointing in every possible way. If you care at all about your loved ones receiving beautiful flowers in a timely manner - steer clear of Just Flowers!

Do not do business with this company. Their customer service is appalling. They messed up our two orders on Mother's day and did not fix them appropriately. One bouquet of flowers arrived partially dead and then when they agreed to replace the flowers, they sent them to the wrong address. They acknowledged the mistakes, but refused to take full responsibility. They only offered a partial discount on a bouquet with dead flowers and a replacement that never arrived. Their justification was that it's OK because we did get some flowers that are fine.

I placed an order for flower delivery on Mother's Day, expecting the order to arrive on that date. Unfortunately, the delivery was not made until 1 week later. This was incredibly disappointing as the flowers were intended to make the day special for my godmother. I made numerous calls to the company during the week that elapsed between Mother’s Day and when my order was delivered. Most of the time, I couldn’t get through to a live person, but when my call was finally answered, they couldn’t tell me anything about why my order hadn’t been delivered yet.

I ordered the 'top shelf' 3rd level of flowers for my mother for Mother's Day. Not only did they fail to deliver on the agreed date, but they also kept saying they would deliver the flowers each day for 5-6 days over, raising my mom's hopes and then never delivering. After a week of this, they went MIA. Despite my multiple attempts to reach them, they ended up automatically refunding my card for $114 around 10 days later without ever trying to resolve the issue first. AVOID THIS COMPANY AT ALL COSTS!

I ordered flowers for Mother's Day and they were delivered two days late with no explanation except they were busy and to refer to their policy. However, there are several things stated within their policy that were not upheld. This company is a total scam and does not even deserve one star!!

This company is a scam. I placed my order for Mother's Day in advance and the first red flag was that the I never received an email confirmation for my order. The next day, I began receiving text messages saying the order would be delayed. I tried calling customer service on the day of delivery (by the way there are several different numbers for customer service - I tried all of them with no luck getting through) and every call was automatically disconnected without me ever getting to speak with anyone. I then emailed their customer service department to cancel my order because delivery was delayed and I never got an email response that my message was received OR that they acknowledged my cancellation request.

I ordered flowers for a special occasion, and they were supposed to be delivered on 5/17. The flowers were never delivered, and when I reached out to see what happened, they said that they were fully booked up and couldn't fulfill the order on that day, so it was supposed to be delivered on 5/20, and when they weren't delivered then, they were rescheduled for 5/21. They then sent an email saying that the delivery address was in a remote location, so the order could not be done. I then tried to call customer service about a refund, and the service was awful and was put on hold, and I still have not been given a refund. This company is not trustworthy, and the customer service is awful.

I ordered flowers for my Mom for Mother's Day, guaranteed Mother's Day delivery. She never received the flowers. She lives in a gated community, which I mentioned on the comments. They have to go through the gate and let the recipient know before they are let in to deliver. They said they delivered and left them at the door. This is Vegas, hot weather and there were no flowers left at her door or anywhere around her condo. I contacted them and they said they didn't deliver on Mother's Day, but did a couple days later, no they did not. They did not call her or email her, they had both. I told them again, they weren't delivered. They called my Mom, the following Saturday and left a message, so she called back at the number given and had to wait about an hour, before they answered her call and they informed her they had been delivered and she told them they had not been delivered.

HORRIBLE HORRIBLE SERVICE!!!! DO NOT USE THIS COMPANY!!! I've been in retail management for over 20 years and I was flabbergasted on how I was treated and the lack of concern of the satisfaction of their customers. I understand how things can happen and I understand that you should take responsibility for mistakes but they don't. DO NOT ORDER FROM THEM!!! They state they never give full refunds to dissatisfied customers (which is unusual) and I had to fight my way to at least 30 dollars (amazing how it went up from 10). But I was told over and over they do not give full refunds...scary.

I ordered over a $220 funeral spray that was SUPPOSED to be delivered YESTERDAY, Friday May 17,2024! So please tell me why the day of the Funeral am I just now getting a call that my order couldn't be fulfilled?! You left me with NO TIME to have a replacement sent out being that the funeral is in literally 2 hours! This is unacceptable and inexcusable! I should have been notified Thurs or even YESTERDAY the day they should have been delivered! You left me high and dry, and to add insult to injury you wanted to only give me a $10 credit?! Insulting! YOU SHOULD BE ASHAMED! This is horrible management and customer service! I'd give ZERO STARS IF I COULD!

Terrible communication and customer service. I was told 4 days in a row that they couldn't complete delivery and they'd try again tomorrow, only to tell me they couldn't even fulfill the order because there weren't any nearby florists they worked with. What a waste of time. You're better off directly contacting a local business and working with them.

Ordered flowers in time for mother's day.. Today is May 17th and my mom still haven't received it. They won't answer as I keep being asked to leave a detailed message. I had to contact my credit card company to file a dispute. Unprofessional!!!

I ordered flowers for Mother’s Day and paid extra for a nice vase, the medium level flowers and extra in shipping to ensure delivery on Mother’s Day. Mother’s Day came and went and no flowers were delivered. I called the phone number but they don’t have anyone you can talk to. I would have used my confirmation number to track it but they never sent me an email confirmation so I had no number. I sent an email to the company and all they asked was my phone number and two week later, still have yet to respond. Flowers were eventually delivered but they were no where near the flowers I ordered and in some basic trash vase. Save your time, save your money, and don’t have a holiday ruined because this horrible company doesn’t have a sense in customer service whatsoever.

I placed an order on Saturday May 11 for delivery on Mother's Day May 12th to my Aunt who is very ill. Wanted to brighten her day. The money was taken out of my checking account immediately. However on Sunday afternoon I get text saying unable to deliver and it had been rescheduled for Monday. I immediately responded saying I wanted a credit to my account. I was told would credit for $10.00 which I accepted. That credit has yet to take place. On Monday I receive email and text stating still cannot deliver. At that point I asked for my order to be canceled and to immediately credit my account in full since NO service was provided and I asked for a reply back confirming the cancellation. ZERO reply now and my account still has not been credited.

This company is an absolute scam. I ordered flowers to be delivered the day before Mother’s Day and they never arrived. I submitted an inquiry as to why which I received no response to. I called several times before actually reaching a human being to talk to. I wanted to be refunded for the almost $100 that I spent on the flowers to be delivered BEFORE Mother’s Day and I was refused. One of the worst excuses for a company. They also lied about the flowers being delivered when they were not. Do not hand these scumbags a single cent.

Literally *DO NOT* order from them. Flowers were never delivered after stating they would be delivered the next day. I’ve been calling for over a week and emailing and still haven’t heard from anyone. I’m out $100 and I don’t see them refunding it. When they do answer the phone, they transfer me to customer service and no one answers.

DO NOT ORDER FROM THIS COMPANY!! On Mother's Day weekend, I placed an order on Saturday - for a Sunday delivery. Actually had to pay an extra fee. But it was "guaranteed." She didn't get the deliver until wednesday. 4 days late!! Never order from them. - A garbage $25 arrangement that cost me $100. Scam.

ABSOLUTE SCAM!!! DO NOT ORDER FROM JUSTFLOWERS. Placed 2 orders and paid for express shipping. Neither order has been received and are now 4 days late. Company is unresponsive to email. Finally got them on the phone and they won’t cancel order and issue a refund.

My mom got me some flowers from this site and no delivery has been received at all. It’s been 4 days since I was supposed to get them and nothing has arrived and I called the customer service and they say it’s out for delivery but when I check into it it keeps saying the next day will be delivered and it’s a scam and nothing happens. This website isn’t legitimate. We are very disappointed.

This company took my money and never delivered the flowers. They don't help you on the phone and they have zero customer service for customers ONLY if you are making a new order. DO NOT BUY FROM THIS COMPANY.

DO NOT USE THIS COMPANY! Just Flowers guaranteed my flower order would be delivered to my Mother for Mother’s Day. “I ordered in plenty of time” Yet, SIX days LATER and MULTIPLE calls to the company, and they STILL haven’t delivered my order! (Ordered on Friday morning, and it’s Thursday). Cancelling my order was almost impossible! It took more work to cancel than it did to purchase! Each time I spoke to someone, I was told the delivery would be “tomorrow”. On several of those calls, it was “dropped/hung up”, and I’d have to call back, and wait a minimum of 15 minutes on hold, until I got a representative. Another issue, I couldn’t access my order via my email. So I had to call. Worst experience I’ve ever had with ordering Flowers! DO NOT USE THIS COMPANY!

This company has not delivered my order which is now an entire 4 days past the delivery date - that was paid for (Mother's Day) - and not returned 2 emails I have sent to them. This is legitimate theft. Also their call service is awful as it just directs me to leave a message. If my emails can't be returned I have little faith my calls will. How frustrating that money I work so incredibly hard for is stolen by a company still promoting themselves as "guaranteed". Find someone else for this service. This company has zero care and, in my case, not above. Stealing my money and ignoring my attempts at communication.

I ordered for Mother's Day and it said on their site "Order in the next 4 hours for delivery on Mother's Day". I did it and regretted it after my charge went through. I printed the web page confirming my purchase and order number.... Thank goodness I did that because I was immediately charged but never received a confirmation email. When my Mom did not receive the flowers, I called but kept getting a message to call again. Their 24 hour service chat is inoperable. The "Inquiry Page" I filled out 5 times never got a response. I emailed them, still with no response and it is NOW Wednesday. My mother has received no flowers. I have filed for my VISA card to dispute the charge. Just avoid my situation and order from another company.

I ordered flowers for my Mother for Mother's Day. She didn't get them. I keep calling them with no answer. I keep emailing and I have not gotten a response. You can guarantee that they took out the money though. Over $100.00 and NO FLOWERS!!

This company SUCKS! I ordered Mother’s Day flowers for my wife and I got an email that they could not be delivered until a later date. So naturally I replied back to the email and requested for my order to be cancelled. Order number **. I then left a voicemail on their useless customer service line to also cancel the order. Well Monday evening the day after Mother’s Day the flowers were delivered. I received no reply to my email or phone message. So on Monday I again sent an email and left a voicemail and as of today still have not heard back from them. STAY AWAY from this company. Lesson learned to myself. I should have done my research.

Do not use this company!! Ordered flowers for Mother’s Day. Not only was the arrangement nowhere close to what was pictured, but the quality was also horrible! I understand substitutions may need to be made, but what was given was not of equal value. The florist they used was Harris Teeter, a grocery store and a base from like the Dollar Store. I could’ve gone to Harris teeter and made a better arrangement myself, but wanted a more professional look and definitely did not get it. With the cost of flowers and delivery it came out to about $90, and all they offered back was $20 which I accepted because it was better than nothing. Please I urge you to never use this company, they are scammers!!! This is what was ordered and what was received.

I ordered Mother's Day flowers on 5/11 and understood the chances of getting delivered on Mother's Day was low but the website indicated there was still time and made me chose a certain bouquet option that fit in that date criteria. I never received an email to confirm my order. I had to call and wait on hold for a very long time to get my order number to be told I had to go back to the website to check the status.

I paid $105 to have flowers delivered to my mother on Mother’s Day. Now it’s been 4 days past and they keep sending a message every day saying, "Willie, we apologize that we are unable to deliver your order #** to Shirley ** today and we have rescheduled it for tomorrow. We understand how important it is to show your loved-ones how important they are to you and we are truly sorry. Any questions please visit ** or check your email **. Can you imagine how my mother feels? Do not waste your time. They suck!!!

This is a complete waste of money and time! Total Disappointment!!! I should have read reviews before even considering ordering from this company. (Stick with 1-800-flowers.com)!!!! My order is now 4 days late and still no call back to settle this. I will write a review every day I do not hear from them! Order # **.

THE WORST online flower service I've ever experienced - and I purchase online everyday. Ordered a supreme Mother's Day bouquet to be delivered before 6pm on Mother's day. At 4:30pm on Mother's day I got a text saying that they apologize they could not deliver and will deliver the following day (Monday). At 4pm on Monday, I got a text saying that they apologize they could not deliver and will deliver the following day (Tuesday). I called immediately but was looped in a telephone circle with no actual person and no one to help. I simultaneously sent an online order inquiry via their website.

Wish I had visited this webpage before considering JustFlowers.com. Bouquet was never delivered. Product was updated as being delivered the next day, but never arrived. Customer service was absolutely horrid. For a $130 bouquet plus shipping they offered a $10 refund in hole. Do not purchase from this company. It’s time for them to shut down their operation.

Ordered flowers for Mother's day the day before, paid a decent amount of money for it and the order has not yet come in, it has been 3 days....I keep on getting text messages about that the company apologizes for the order being late but it still has not been delivered and I can not get in touch with anyone to at least cancel this whole thing. It has been very disappointing.

I ordered flowers for my mother-in-law to be delivered the day before Mother's Day (2024). I was charged $10 for shipping and $6 for handling. My mother-in- law and her husband are retired so they were home all day, the delivery person didn't even knock on the door, so her flowers sat out in the sun and wind for apparently multiple hours and they were all wilted and half destroyed. She called and said well, either they sat outside for many hours or they sent me dead flowers.

I ordered from Justflowers because they guaranteed same-day service. However, I gave a three day notice prior to when I wanted the flowers to be delivered. It was a Mother’s Day gift and wanted them delivered on Mother’s Day. It is now two days past the delivery date and I still keep getting Messages from them saying they were not able to deliver and do not give a reason why. I’m receiving daily Messages that say they will deliver “next available” delivery day, but does not give a date when that “Next available delivery day“ will be. My mother still has not received the flowers nor have I been credited the money back. I think this company is a scam.

I ordered $100 flowers for my MIL for Mother's Day, to be delivered 5/12. I received no email confirmation. It is now 5/14, no flowers have been delivered. I have received text messages saying order is delayed.

If I could give them no stars I would. I placed an order 4 days ago and keep getting text messages and emails apologizing for the delay and it will be the next day. I have made an online inquiry: NO RESPONSE & 2 phone calls leaving messages....NO RESPONSE. At this point it would be nice to get someone on the phone but NO, I guess that is too much. They really are scamming people by taking their money and not even being available to return emails, calls, or even have a person answering customer service calls. $130.00 on an arrangement. I will NEVER use this company again and wish like hell I had read reviews first. I have no idea what I was thinking, as I know better.

They don't even deserve a 1 star rating. I wanted to order flowers for mother's day, and this company popped up, if I ordered before 11, it would be delivered that day. It is Tuesday, and still not delivered. Order was over $100!! Trying to reach someone via the links provided on website and no response. The only way to get someone on phone is to select option for ordering, but they won't help you.

Updated on 05/17/2024: Justflowers didn’t include their email address in the first response to my complaint. Justflowers then corrected the post and I sent them receipt, what I ordered, what I got, and the confirmation of when they were SUPPOSED to deliver…NO RESPONSE. :(

Order # ** was Ordered last Wednesday for delivery on Friday before Mother's Day, as promised. The $88 was deducted from my account immediately. It is now Tuesday, and no flowers have been delivered. I receive a daily message saying it will be done tomorrow each time. Mother's Day is over, and you are lacking in customer support. I will never suggest anyone use your company. My following review will be on Facebook, and I hope many will read it. I want my money back. Where is it? It probably will be just like your flowers and never delivered back to me. I gave you a 1 star because there was no 0 stars. You earned a zero!!!!

Absolutely worst experience ever. Please JustFlowers.com don’t even bother replying to this post until you fix your processes, technology and systems. BUYER BEWARE. I ordered Mother’s Day flowers for my Mum. No email confirmation - luckily I took a screenshot of order screen. When I rang to get a refund I was told by the agent that she wasn’t authorized to give me a refund even though my bouquet was never even assigned to a florist. She said the best she could do was to give me a $10 discount and have the flowers delivered sometime after Mother’s Day; I said this was unacceptable they missed Mother’s Day and I wanted a refund. Agent then said she would get a manager who would call me back directly; well and two days later no calls and still no emails. Over an hour on hold now calling long distance from overseas. Absolutely infuriating… these muppets should be shut down for fraud.

I Do not recommend this company. I ordered flowers to be delivered the day after Mother's Day since there was no available florist available for Sunday delivery in my mother's area. Just Flowers still has not delivered any flowers and it's Tuesday. If you try to call Just Flowers, you will be put on hold and soon after your call will get DROPPED!!!

I will definitely never use Just Flowers ever again. Hope others learn from my mistake. Mother's Day flower order accepted and confirmed, but never delivered. Order canceled without consent after I requested delivery confirmation by email. Delivery Confirmation by phone unavailable due to high holiday call volume.

This is the first time trying to order flowers from JustFlowers.com and will be the last time. They never delivered the flowers on the day they first said, then we got an email stating they would be delivered the next day and still nothing, then a 3rd email stating they would be delivered on the next day again and still nothing. I understand Mother's Day is busy, but surely they could have been delivered by 5/12/24 or 5/13/24. My daughter lives in a small town so they can't be THAT busy for deliveries there. You have very poor customer service. Saying you will help 24/7 is a joke. You can't get to speak to anyone. Website is also not good on checking on an order.

I ordered flowers for mother's day. They were supposed to be delivered on May 11, 2024. My mother is very important to me and I live 1400 miles away from her. She is in New Hampshire and I live in Saint Louis Missouri. I keep getting text messages that they were unable to deliver and how sorry they are but they just keep rescheduling for the next day. Now they say tomorrow is the day they're going to deliver. I am fed up. Never again.

Order No. **. I rarely ever write a review. I am writing to warn every consumer of this scam of a company. I spent over $100 to order my mother flowers for Mother's Day, to be delivered on Saturday. The flowers did not arrive on Saturday. On Sunday, they did not arrive, but this scam company had the audacity to send me two emails saying the flowers were delivered. They were not. It is a lie. And when I emailed them for a third time to explain that they were never delivered, and to request a refund, they ignored me. Not to mention, when I contacted their customer service line, they stated that they were too busy dealing with other calls and could not help me. Let me be clear: this is a scam and if you doubt that, read the other reviews. The company should be shut down and its executives charged with criminal fraud.

This company is ridiculously scamming people. They say on their site same day delivery but no... it's been 2 days late since the initial delivery was supposed to be. This was by far the worst first time and now last time I'm ordering. I canceled the order and want to get a refund.

Updated on 05/14/2024: I have been trying to reach out to the company all day and no response. I post a review on here and get a response almost immediately. Pretty poor customer service but I guess if you can't do what you are paid for, then I guess damage control gets ramped up. I have spent 175 dollars and no response, a could not deliver today note twice, and still not a peep from the company email. I have always used 1800FLOWERS and will be going back to there. I would have given this lame company 0 stars but it was not an option. I will be disputing this through my credit card company. Thanks for being a great company.

Ordered flowers to be delivered to my mother-in-law For Mother's Day. Called earlier this morning and was told they were a day behind And they would be delivered today.. Here it is 8 PM that same night and no flowers. Cannot get anybody to answer the phone. Going to call my bank and dispute the charge In the morning.

Did not delivery same day as advertised, and did not deliver the next day either. Called in to cancel and went to voicemail after being on hold for awhile. Tried again, same result. Tried to go through their website, the password they sent me did not work. Called the number to order and someone answers quickly, however she said she couldn't help as that was to order only. Called a different number and did talk to someone who said I couldn't cancel and proceeded to offer me a $5 gift card which I declined. She then transferred me to another extension who she said could help me with the cancellation. Was placed on hold, then was disconnected. Tried one last time and went to voicemail again. I don't typically write reviews, but this company is so bad that no one should use them. Find better options!!

If I could leave a 0 I would.. The website says GUARANTEED DELIVERY on date scheduled. These flowers were delivered a day late & DON'T look anything like the photo.. WHAT IN THE HELL WAS RECEIVED? These don't look remotely the same! What I received was worth 30$ not 70$ plus shipping of 30$.. DON'T ORDER from this company! Save your money! They don't pick up the phone, call you back or email you back!!

Don’t order from here. I placed a rush order for mother’s day and paid extra for shipping. The order never arrived. I called customer service and they never picked up the phone. Now I have to dispute as fraud to my bank since they’re not responding and never delivered the flowers.

Worst experience ordering flowers I have ever had. Their website advertises “on time delivery” but that couldn’t be further from the truth. This was the first Mother’s Day since my sister had passed away. My mom was already having a rough time and I live out of state and have a pregnant wife at home so I could not be there. I went with Justflowers because they advertised on time delivery and it was very important they got there for Mother’s Day. Not only did they not get there in time (they STILL haven’t got there yet and Mother’s Day was yesterday) I can’t even get a hold of anyone to see what is going on. It just takes me to some automated messaging system. Definitely never use Justflowers.com.

Ordered flowers for my mom who lives in Tenn. Was told that the order was going to be delivered on mother's day then was told the following business day which would be today 5/13. Every time I attempted to call and get someone on the phone after a while it just makes you leave a voicemail. Then when I got someone I was hung up on because I asked for someone else to talk to. I emailed back the confirmation email. The “customer service” number no matter what option you choose only lets you leave a voicemail. Now on 5/13 I received an email stating “we're sorry it could not be delivered. It would be delivered the next business day.” How do you have customer service that doesn't pick up the phone but answers emails and voicemails. I expect a full refund.

Flowers I ordered last week for same day delivery still have not been delivered. Every day they say the flowers will be delivered the following day and when the following day arrives they do it all over again. They have done this 4 times already! And not one of these messages offer a discount or anything else for all of this aggravation. You’d think they would so they don’t lose customers. Unfortunately that ship has sailed and I am way beyond a discount or anything else to keep me as a customer. Their lack of customer service and my negative review is obviously not a concern and will not affect their bottom line but I can promise you I will take every opportunity I can to share my experience with the public.

Ordered flowers for my wife and mother for Mother’s Day and they never came, I never received any email confirmation, so I’ve been calling for the last two days along with emails and private messages with no response! They took my money and never sent flowers!

I’ve never felt so frustrated with a company. I can’t get a status on my order. I call the customer service number and after staying on hold for a period of time, the system gives you more options that require you to leave a message. I spent $184.00 not knowing if my flowers have been delivered.

I placed an order on Saturday for same day delivery and paid $20 for delivery. I then received a text saying they couldn't be delivered on Saturday and would be sent on Sunday. Same game on Sunday. I got a text saying the flowers couldn't be sent until Monday. I have called repeatedly and you cannot get a live person, even their line for placing a new order sends you to a voicemail. I have left messages and emails and no one answers. This place is a scam!

Do Not Purchase from this company. I ordered a Lovely set of flowers for my Mother for mother's day. Wanted them ordered for the date before mother's day, to avoid running into issues with back ups and delays. After ordering and waiting the following day to hear from my mother about the flowers, I never got the call. Instead I got a notification about a delay and rescheduled for the following day. It happened again, and again. My mother never got the flowers I ordered as it was Near $100. Now I am just waiting for a refund and talking about they have to contact a florist in order to process my refund. Absolutely Ridiculous. Never going to use them ever again. Would Never recommend this company to anyone.

Never ever order from this site. Didn’t send my order on Mother's Day. Called around mid day and they assured me the flowers would arrive that day. Now they have bumped it back at least 2 days later. Then called. They sent me to voicemail and never returned my voicemail. Then sent an email…. CRICKETS. These people should be ashamed of themselves charging $22 for shipping and handling and not shipping in time when the gift is labeled ‘Mother's Day Basket’.

This company is a total scam. They fraudulently say they can deliver same day flowers. I ordered flowers three days ago and keep getting emails saying they won't arrive today. They promised delivery for Mother's Day, Sunday. It is now Tuesday. A company should not be able to advertise a service they do not provide. It's straight up fraud. There are many reviews stating this online, google should be held responsible for placing them first or second on their search engine.

Absolutely horrible customer service. I’ve emailed and called their 1800 number and never got to talk to an actual human. I paid for Sunday delivery, I received an email and text saying they couldn’t deliver that day (got this info late at night) and it would be delivered the next day. My order has yet to be delivered and I have not been contacted about my delivery. Very upsetting, horrible “business”.

This is the absolute worst company to order flowers from. They used to be dependable sending nice arrangements on time. The past three orders have been disasters. Either the flowers were dead, the arrangement was not what I ordered or it was many days late. I will never use this service again and would not recommend you do either. Also their customer service is horrific to boot. So not only is the service/product terrible, their process to attempt to rectify it is even worse. Stay away...

Reviews are consistent of the business and it’s unfortunate that I made my purchase before I read such reviews and had my own experience. I placed my order On Friday the 10th of May for delivery Saturday the 11th (order number **). This date was available on their websites calendar and the website states they are “flower delivery experts” with “on time delivery”. I wanted to ensure flowers got to the recipient for Mother’s Day and so would have rather been early then on time. On Saturday I got a text sorry they couldn’t deliver and it will be delivered tomorrow. So I called. Couldn’t get in touch with anyone and left a message. BTW there is only two options for a complaint type on their website as another reviewer also mentioned. Very convenient but I figure…okay at least it will get there on Mother’s Day. Welp, Sunday rolls around and got another text saying the same thing and they scheduled for next day delivery.

I ordered flowers to be delivered on Mother's Day. Pay extra and I get an email on Sunday stating they can't deliver Sunday but will be delivered on Monday. Monday afternoon I get an email saying same thing just they now will be delivered on Tuesday. Customer Service was no help. Stay away from them at all cost. You would be better delivering the flowers yourself.

I am disappointed and sad with my experience with this company. The lack of communication is really astounding, and I would recommend that anyone interested in utilizing this company just go directly through a local florist of wherever you are trying to send flowers. This company is clearly a third party go between for local floral companies, and they are at the mercy of whatever those local companies are able to do as far as logistics and scheduling--and that part I understand and will even allow some grace on. However, the lack of communication, and the lack of being able to speak to an actual human about anything is what I am really disappointed about.

I was trying to send my mom some roses for Mother’s Day. I live in Indiana and she’s in Florida. I looked up best floral shop in her town and this place popped up. I definitely should have read the reviews but I thought what could go wrong with a flower delivery. Plus they had same day service. So I ordered roses and a balloon to be delivered Saturday. Then get an email saying it would be Sunday. Then another one saying next business day. They still haven’t been delivered so I canceled. I couldn’t even talk to someone thru customer service. So my mom didn’t get anything on Mother’s Day. Thanks JustFlowers for the poor service.

Caution. This company is a fraud. Do not order from them. My mother's day flowers were never delivered. There's no legitimate path to contact them..They need to be stoped and held accountable. How can these people get away with this.

DO NOT USE THIS COMPANY. If I could leave a 0 rating, I would. Ordered same day delivery and after they charged me ($102), they were unable to deliver and it was pushed to Sunday, Mother's Day. Well, they were unable to deliver on the rescheduled day as well and it was pushed to Monday the day after Mother's Day. I tried to call customer service for hours and never spoke with a person. All teleprompt choices go to leave a voicemail and no one returns calls. I also emailed them and no response. I ended up cancelling the order as my mom's special day was ruined. Hopefully their refund is quicker than their delivery, but I'll probably dispute with my CC company as well.

I was very disappointed in Just Flowers. I ordered a Mother's Day bouquet for my best friend who lost her tiny baby boy. I wanted to send her flowers in his name. I placed my order on Thursday and got a delivery scheduled for Friday. I paid almost $100. Next day I get this text “We apologize that we are unable to deliver your order #…. to.... today and we have rescheduled it for tomorrow. We understand how important it is to show your loved ones how important they are to you and we are truly sorry….”

This is a terrible business. No email confirmation about the purchase, no same-day delivery as advertised. No communication with anyone about the delivery as they don’t answer or call back. They shouldn’t be in business. The company is a scam.

Ordered flowers for someone. Money was taken from my account, but I wasn't emailed a receipt, and the flowers weren't delivered on the day they said they would be. Customer service is just a number where you leave a voice message. At this point, I'm waiting to see if the flowers are delivered at all or whether it is a scam.

Funds were refunded without issue. Very disappointed with the experience but appreciate the refund without any hassles.

I have never left a negative comment on a site before but this is just so unacceptable I had to. I ordered my mother a beautiful array of flowers as seen in the picture, they even upsold me for "bigger and more flowers for an extra $20". They do tell you that they may need to swap flowers due to demand but in this case all they sent were 12 roses. My total charge was $130, this is no way the equivalent fower bouquet to what I ordered cost wise. You can literally get 12 roses cheaper on their own website than the 130 they charged me for these. Worst online purchase I've ever made. First and last time getting scammed by this company. Absolutely ruined the joy of the moment.

HORRIBLE. I would give a 0 star review if I could. They didn't send a confirmation email so I didn't have an order number. I have tried calling and no answer. I have emailed and no answer. I am not able to get in contact with ANYBODY to get a refund. This is such a scam - do NOT order from here.

Placed order on may 11 to be delivered the same day, received email that they were unable and would the next day mother's day. Again the same thing. Will never recommend, and will go to federal trade if I don't receive my refund. Beware of this company, glad it wasn't for a funeral.

I would give 0 stars if I could. I ordered flowers for my 70-year-old mother for Mother's Day and paid extra to have them delivered on Mother's Day. Total was $120. Then ON Mother's Day I got a text and an email from justflowers.com stating that they cannot deliver the flowers today after all. I tried calling them multiple times, as well as emailing them, and contacting them via their website. The closest I got to a resolution was a person who told me that they can only help me with placing a new order, and told me to call a different line for customer service. Wouldn't you know, when I called that different line it was the same nonsense. I will be disputing my credit card charge for this order. This is extremely unacceptable and I URGE YOU NOT TO GIVE THEM YOUR BUSINESS.