JustFlowers.com Reviews

I am extremely disappointed with the lack of service from Just Flowers. I ordered flowers for my daughter-in-law who just gave birth to my grandson to be delivered on Sunday 11/8 and I found out a week later that they were never received! When I contacted Just Flowers I was told the flowers were delivered Monday 11/09 at 3p.m. She left the hospital at noon that day. I specified when placing the order online that the flowers be delivered on Sunday 11/08 and my confirmation stated they would be delivered that day.

I wish I had read this before I placed the order. I called to place an order on Thanksgiving to ensure they were open. I also spent extra money to get it delivered in 4 hours. I spent almost hundred dollars. I never heard from receipt. Thinking it was strange I called to confirm deliver. I was jerked around and after 20 minutes found out the florist they used was closed. No one called me to tell me. I immediately requested a supervisor and was put on hold. Came back after 10 minutes that they were no available. I assisted and Aluce hung up on me. I am now on hold 20 minutes with Reggie both supervisors busy. This is ridiculous and the worst company ever!

On 11/12/15 the order was confirmed at 10:50 am for delivery to a local hospital in the Seattle area; At 3:30 pm I was advised delivery would not happen on as ordered that day as no florist could complete the delivery; I called at 8 am on 11/13/15 to relay that the patient would be leaving the hospital at some point on Friday and the flowers needed to be delivered by Noon. After 3 phone calls to inquire of the status of the delivery - which had not been accomplished by 4 pm on Friday - I called the patient who had just gotten home. She advised that she had not received our flowers.

I ordered flowers on Nov. 5 for delivery on Nov. 11. I received notification on Nov. 11 that they were not able to process order unless I paid an additional $9 for delivery in addition to them switching the flowers I had ordered. Terrible service, no flowers for my mother-in-law, and no time to get something else former birthday! Will never order from them again and will spread the word!

Bad experience and I will NOT order from Just Flowers again and will NOT recommend them to any of my family or friends.

I ordered an arrangement through JustFlowers and when it was delivered the recipients were not home, and the arrangement was left outside for three days, before the recipients returned. Additionally, I paid extra to have a red rose included in the arrangement. No red rose included. I called JustFlowers and explained the situation to the person on the phone. She said they would redeliver the arrangement. I then received an email stating that the delivery was made, but when I called the recipients they had not received them.

I bought some flowers for my daughter's second baby girl and flowers arrived two days later! 'Thanks' dude! They gave me the BS excuse that local flower shop were not open which is not 100% true. I will never buy flowers from this people again nor do I recommend them to anybody.

The flowers I ordered WERE delivered. I take my poor review back! Customer service is poor because I could never reach anyone to speak with after receiving a notice that there was a problem with my credit card. Very frustrating, but the flowers are beautiful!

I ordered an arrangement to be sent to the home of a newly married couple on Oct 2, 2015. It was never delivered. I know, because I was at the party at their home after the wedding. Of course the monies were taken from my account at time of order. I called Saturday, was told by representative that they could not reach the florist they ordered from, but they would call me back. Nobody ever called me back. I sent 3 emails to cancel this order & if not resolved by Oct. 6th (by resolved, I mean a FULL refund) I am going to my bank & say it's a fraudulent charge. I wish I had read all of these complaints before I used them. It was embarrassing to have my friends think I did nothing for their wedding, and there were "hidden fees" regarding delivery etc. that I was never told about. I won't be using JustFlowers again.

I ordered a nice arrangement on Tuesday, Sept 22 to be delivered on Friday, Sept 25 in the early morning or the day before for a funeral service. On Friday afternoon I got a call that they were unable to deliver the flowers in time. WHAT??? They were ordered on Tuesday and it's FRIDAY. The woman calling seemed more interested in not losing the sale and kept offering me deals - re-routing to the home, $15 off if I re-routed, would I like to send a gift basket instead. I then asked to speak with a manager and she WAS the manager. (I was really trying to understand how they couldn't get the flowers there in time). I never did get a reason. I am waiting for the amount to be credited back to my card. I would not recommend JustFlowers to anybody, ever.

I ordered flowers on Friday for a client while she was recovering in surgery. I was told the flowers would be delivered by 6 pm and the total would be $49.99. She did not receive the flowers until over the weekend and my card was charged nearly $80. Customer service did nothing to change the situation. They said "day of delivery" does not guarantee day off and the total is subject to change with various delivery fees.

Didn't deliver Sat. for my daughter's birthday and she was home alone after her hubby deployed. Then they said "oh for sure they would deliver the flower plant on Sunday". Nope it didn't happen. Do 2 phone calls today about the order that I now canceled. A manager was suppose to call me and guess what, he didn't! Between the call on Sat. and 2 on Sun. I lost about another hour of my time and even more angry!

This is the third time they have said they could deliver on a day I pick and then the person waits and waits and then when I call they have no excuse except that Happy day they will be delivered a day late!!! Inexcusable!!! They don't even notify you so you can call someone else to deliver and so it screws up that person and my day. My son ordered me flowers for my birthday and I have waited all day for them and as usual when he called "oh yes they will be delivered tomorrow" not the day he wanted!

Absolutely the worst flower company ever! Please read review before deciding to purchase from this atrocious and inadequate company! No resolution, they only cared about me contacting Visa to cancel purchase, and giving them a bad name! This message was written to two different managers after many attempts to handle this error on their part by phone!

I ordered memorial flowers to be delivered to the cemetery for my cousin's service on Sat morning, 08/15/2015. I ordered them on Monday, 08/10/2015 and spoke on the phone on three different conversations to verify my order would be delivered before the service. I paid extra to make sure this happened and was assured they would be delivered in plenty of time. I was shocked to arrive at the service and not see the flowers I ordered for my family! I then received a call DURING the service to state they were not able to deliver the flowers! This is so unacceptable!! I cannot believe anyone can stay in business with this kind of service! The pain and anger this caused in me with regards to our loss and their unbelievable service neglect is awful! I just don't want anyone else to have to go through what I have and want to make sure this business is held responsible for their neglect!

Ordered a large funeral arrangement to be sent on Saturday for a funeral at 9:00 a.m. on Monday morning. I'm in PA, the funeral was in WI. Site says same day delivery so I thought I was fine. I get a call from JustFlowers at noon on Monday saying they never delivered the flowers to the funeral home. Do I want them delivered to the house? There was no house to deliver them to. Most people were from out of town. I said to forget it because the funeral was over by 1:00 and they still hadn't found a florist to do the flowers. They kept trying to get me to send the flowers anyway for a $10 discount. The flowers were $200. I insisted I wanted a full refund. I'm waiting to see if I get it. I told them they should have called me on Saturday within hours if they didn't find a florist so I could at least let my family know flowers were NOT coming. I will never use them again!!!

Ordered large and paid for large of arrangement (homemade lemonade) for my daughter just had breast surgery to make her feel better. She put a picture on Facebook and it was not the one I ordered. They made the smaller one for the price of the large one. I'm currently seeking legal advice. I feel I was stolen from and lied to and mistreated by customer service department to made my daughter smile! The money is no problem! I'm wondering how many other people this has happened to.

DO NOT ORDER FROM JUSTFLOWERS.COM!!! My mother spent $124 for an orchid with 2 balloons to be sent to me ($79 for plant, delivery, handling fees, etc.). I received a small orchid that you could get for $15 at Home Depot with 1 small balloon. Did not give it much thought because I had no idea how much she spent. All the flowers died and plant was nearly dead after 5 day. When I found out how much she spent, I contacted justflowers.com customer service the next business day (7th day from receiving the plant). They said they would send a replacements.

Paid an additional $4.99 to have the Azalea plant delivered before 1:00 P.M. the next day. Called twice to confirm delivery, but they couldn't confirm it. Later that afternoon, called again and the flowers were delivered 2 hours beyond the scheduled time frame. In addition, I paid $72.99 for the deluxe Azalea plant, and the clients received a rose bush in a metal watering can! Not what we ordered.

On Sunday I ordered online a flower arrangement for a funeral on Wednesday. When will I receive my email reservation confirmation for my Aug. reservations? Tuesday I heard from Just Flowers saying they were having trouble finding a local florist. They found one but it would cost me another $13! Knowing the funeral was the next morning I was very upset & panicked. I told them to forget it & in lieu of flowers decided to make a donation. Just Flowers called me back and said it was too late to cancel the order, my credit card was already charge & she was just calling me to get permission to charge an additional $13 on my credit card to cover the long distance delivery.

I ordered chocolate on Friday 31/7/15. After was assured by their operator that they will be delivered same day. Today Sunday midnight the gift was not yet delivered.

I have spent the last three days trying to get one single bouquet of flowers delivered, on a random Monday before 1 pm (not a holiday)!!!!!! Your customer service is the poorest I have ever encountered in my entire existence. Not only were my flowers not delivered on the day they were supposed to, they were not delivered the day after either. It is now Wednesday and I spent a solid 30 minutes on the phone yesterday with an incompetent "manager" who basically blackmailed me and stated that if I did not settle my complaint with Better Business Bureau that my flowers would not be delivered.

I ordered flowers to be delivered to a relative upon her arrival at a nursing home on a Monday (order placed Friday). On Monday, I received an email stating they were unable to deliver Monday but would deliver Tuesday. Tuesday I received a phone call saying no florist could be found within 38 miles of the nursing home who could deliver my order. I would need to pay $20 more. I personally know there are more than 20 florists within 20 miles of the address of the nursing home. The inability of JustFlowers to deliver my order and to demand additional payment way way out of line. Customer services were not courteous. I ended up cancelling the order. I will never use this business again and urge others to avoid using them as well.

I paid over $100 for flowers and same day delivery. They called and confirmed TWICE. Next day I get a phone call stating they did not deliver and I would have to pay extra to ensure delivery that day. AWFUL AWFUL AWFUL! HORRIBLE customer service. Do not use this company.

Called to place an order for same day. Was told for an extra $4.99 it would be there in 4 hours! 5 hours later and 3 phone calls got told a different story each time!!! Not worth the time or money!!! They need to get it together!!!

They told me they were sorry for the inconvenience. No help at all. They were rude and very cold. They couldn't contact the florist.

Potential JustFlowers.com customer. The morning of 25 June 2015, I placed an order ** with JustFlowers.com for Exotic Passion of Tulips. Exotic Passion of Tulips is my wife's absolute favorite! I spoke with a young woman by the name of **. She reassured me that the flowers would be delivered to my wife's job before 1:00 p.m. 26 June 2015! My wife routinely departs work at 2:30 p.m., but I informed her that a package would be delivered to her and asked if she could stay a little while longer. My wife remained at work until 5:00 p.m. Rightfully so, when she arrived home she was upset and very disappointed. I explained the situation to her but that was not enough to extinguish her smoldering disposition. The synopsis with my wife is that the lack of flowers did not start her birthday weekend off good still pissed.

Horrible customer service. Fraudulent information posted on website. Do NOT order from JustFlowers. Ordered a pink Hydrangea to be delivered next day. Credit card charged at time of order. Called me 30 hours later (5 hrs from when it was supposed to be delivered) to say I had to pay $40.00 more to have a hydrangea delivered or they can send a Peace Lily. Refused to upgrade the order more than 10.00 or credit me for inconvenience of not sending plant I wanted. Asked to speak with a Manager or Supervisor and of course there was not one available.

I ordered a hydrangea plant. According to the website and a salesperson on the phone, the order was to be $49.99 for the plant plus $9.99 delivery fee. I was charged an additional $3.49 handling, plus a delivery fee of $18.98. I attempted to talk with an employee and then a supervisor on the phone, but received no refund and only arguments. DO NOT USE THIS SERVICE! You will be charged more than double the stated amount on the website for delivery.

I placed an order online at 2:11 PM California time. I expected the delivery for my brother's mother-in-law and best friend to my mother. It was her 80th birthday. The order was never delivered. Today when I checked my email, I found several requests to deliver the flowers on the next day. They said that the florist stop delivery by 2:00 PM. They said they contacted 15 local florist and none would deliver the order. They said they contacted me and there was no answer, the phone just kept ringing. I am so disappointed that I accepted a $10.00 discount, an apology letter from the company to the recipient and an upgrade on the arrangement. But, I just don't know what to do as there is nothing that would compensate me for the embarrassment of the failure of the delivery. Their site said that they would deliver the order that day! I will not use JustFlowers.com again as they are unreliable!

First may I add that I would not award ANY STARS to this company? I conducted a Google search for florist stores close to where my sister lives. I researched companies that could deliver same day. This company was very high up on Google, for some reason. Have since found out that they are almost 400 miles away from where my sister lives. Their website is lovely, but their ethics and lack of professionalism is way beyond disgusting. The only reason I chose this company....website shows “delivery today, buy now” which I did, and spent almost $65.00. I wonder how many people read policies. I usually order flowers from Amazon, an amazing company. Lesson learned. I should have also read all the hundreds of negative reviews; good to know I am not alone. NOT!

On May 10, 2015, I placed an online order for $58.73 to deliver a bouquet of flowers to my mother on the occasion of her 80th birthday. Justflowers confirmed the order and delivery date for May 19, 2015. On May 26, 2015, I called my mother to inquire about the flowers. She had not received them. I wrote Justflowers service, asking if they delivered. They confirmed delivery on May 19, 2015. I wrote again stating that my mother received nothing and that the residence security never phoned to indicate a flower delivery had arrived. Justflowers then indicated that their preferred florist delivered the flowers to wrong recipient. They could not tell me who took delivery or where the flowers were delivered. They only offered to try again with some additional flowers. I was very disappointed. I canceled the order and will order again from a more reputable company. Justflowers is an organizational mess.

I placed an order on the night of May 27 for delivery to a funeral home on Saturday May 30th. Friday morning I received a notice of substitution. Over the course of several emails, and telephone conversations and being hung up on after holding for 15 minutes, an agreement was reached around 4 pm CST for the delivery to the funeral home. I requested an email confirmation of the delivery. The representative confirmed my email.

A really bad website to order. I will never recommend this site. Just see the photos and compare what I ordered and what my mother received on Mother's Day.

I ordered flowers for my girl friend's 50th birthday. I ordered a day before suggested delivery date and read all of the fine print. The flowers were to be delivered the next day (Sunday) without an issue but if for some reason they weren't delivered, then it would be the following day. It's day 6 -- no flowers. I checked the status online, they 'claim' delivered. I had to call and spend 45 mins on phone to hear them say they were delivered again. I told them they were not. I then finally got them to say they would call local florist and see what happened. They asked then if I wanted them resent if there was a problem with the original order and I told them, "No. Absolutely not, just credit my money.."

I ordered the flowers which was not delivered. Even did not receive the mail for confirmation of order placement. On inquiry it was conveyed that address and phone was wrong and was just left at the door of wrong address which is completely false. No order number is provided.

Mother's Day order smooth as silk. Mother's birthday OMG. Their email site would not let PayPal work. My Credit Card worked but showed my order as $0.0. Maybe the cost will show up at checkout... Nope It said 'Your Order has been recorded' but no order number was given. No email verification. Really? I better double check. Contacted customer service chat. They wanted my order number, I don't have an order number...

Ordering flowers from JustFlowers was the worst experience I ever have had in ordering flowers for a funeral. When I called JustFlowers I told them that I was ordering two flower arrangements for a funeral at Fort Logan National Cemetery in Denver, CO and gave them a number to call to make sure that they were delivered to the right address. The first invoice that I received from them was that they were going to deliver the flowers to a shopping mall. The next invoice showed delivery to an address in Colorado Springs (the funeral was in Denver). At that point I was ready to cancel the orders. After about two hours back and forth someone finally took my advice and called the number I had given them repeatedly.

Company is still unable to deliver flowers now one week after the planned event. Phone calls, chats with customer service do not help - they come up with unbelievably lame excuses as to why they cannot deliver (wrong season, too far..!?). Worst of all, they will not refund the money already paid for a service not delivered. Do not use this company - they waste your time and money!

I ordered flowers for Mother's Day on May 6th to be delivered May 8th. The delivery wasn't made on the 8th, or the 9th, or the 10th. I called on the 11th and was told they'd have to contact the local florist. They put me on hold and came back saying they couldn't get an answer and would call me back. They added "they'll deliver today." After waiting three hours I called again and got the same story. But then they started to add "maybe the driver was in an accident." I asked for the name of the "local florist" and they refused to give it to me.

I will NEVER order from here again. I ordered Mother's Day flowers for my mother-in-law. Even giving them time to account for a busy holiday - when they were not delivered by Tuesday I called. They offered me a $15 credit and finally delivered them at the end of the business day Wednesday. The deliveryman basically threw them at my mother-in-law and appeared to not speak English when she tried to ask him a question. She got them inside; they were dried and out and according to her "looked like they had been sitting in his car for 3 days in the heat."

If I can give no stars I would. This is my first time writing on here and just like the rest of the people writing on here... we got screwed!! My mother and I ordered a really nice flowers to my sister in law for Mother's Day and she got something completely different. They are only wanting to give us 25.00 back. Their reasoning is that in small fine print it says some bs of policy. Then why have that picture and make it look like that's what we are ordering? Spent $120.00. I would not recommend this website to anyone and will make sure everyone knows about my horrible experience.

I ordered flowers for my sister's birthday and when I found out that they had not arrived I called the company. I "coincidentally" received an email 5 minutes later (while speaking with Just Flowers) stating that the delivery will require an additional $31. I told them that this should have been revealed when I ordered the flowers and that they should eat the cost since it was not revealed at the time I ordered the flowers. They would not do it and so I canceled the order. I believe this is an illegal manipulation in order to make the customer pay a higher price. I also believe that had I not called I would not have received that email and the flowers would have never been delivered. Very disappointing.

I ordered flowers at 10:30 am Monday for a Tuesday delivery. I received an email at 2:11 pm Tuesday notifying me that my flower order would not be delivered and that an attempt would be made the following day. I called customer service and the agent advised me that she needed to collect an additional $20 so the flowers could be delivered. I asked to speak to a supervisor. The supervisor admitted that she had overlooked my order and that there were no florists in the area that could deliver my order until tomorrow. In addition I was told the minimum order in Surprize. AZ is $60. Nowhere on their site does it mention a minimum order for Surprize, AZ. I was extremely disappointed in their service.

I usually don't write reviews, but I had the worst experience with this company, I feel I need to share the experience. I ordered Mother's Day flowers for my mother-in-law. They arrived 4 days late. Not only were they late, my mother-in-law sent me a photo of the $60 arrangement, which was filled with cheap carnations and green foliage, nothing like the gorgeous bouquet I bought online. She informed me that they were delivered from a local grocery store!!! I contacted JustFlowers both via email and phone. When I finally heard back, they had me send them the photo and offered me $10 for the trouble. No apology. Horrible all around. Don't bother.

Two family members have been the recipients of Just Flowers floral arrangements, one of which was not anything near what was depicted online. After a complaint the local JF affiliate brought another arrangement and it did not match. The initial deliver of this first order was two days late. The second replacement delivery of this order did not match either. The second encounter was a Mothers' Day delivery. Unfortunately, it arrived at 5PM the day after Mothers' Day even though the representative had assured my daughter on the day before Mothers' Day that the order would be delivered that day or on Mothers' Day. It did not match the online photo, and it was predominately green filler, not flowers. Beware this on-line vendor. Seems like their attitude is "Hey, they're the recipient, they don't know what was ordered so use whatever flowers you've got on hand and pad it with lots of green!"

The flowers were partially dead. The flowers did not match the internet picture shown on the website. My wife purchased flowers for my mother who is in her late 80s for mother's day. We went to visit her and saw the flowers, which we took pictures of. The flowers cost $101. The internet pictures made the amount and size look grand, certainly a $100 worth. The actual vase and flowers were very small, with withered ends on the flowers. I could have done better with a bouquet from Home Depot for $30.

Ordered flowers based on photo on website, then upgrade to premium which promised more flowers and larger arrangement. It was delivered a day late and arrangement didn't look anything like image. No resolution from customer service.

I placed a Mother's Day flower order for my mother in law the Saturday before. The company did not notify me until the following Wednesday (4 days after Mother's Day), that they never completed the delivery. The telephone customer service was terrible. They offered a 15 dollar discount, and then only gave me a 9 dollar discount.

Ordered flowers April 30th to be delivered on May 12 for an anniversary. Get a call the same day that they needed to charge me an additional fee to have them actually delivered. I was ok. That was on the 12th. I of course agreed. I thought they would be delivered on the 13th. Well wouldn't you guess that when they called me about the extra charge. They didn't mention it wouldn't be charged to my PayPal which I used to pay. Now I can't get a refund for my order which I wanted on the 12th after I ordered 2 weeks in advance and can't seem to get them to understand that I shouldn't have to pay an extra fee after it's already late. It’s absolutely ridiculous and will be talking to PayPal about getting my money back. This company is not good and should be avoided at all costs.

On Friday May 8 I ordered flowers sent to my Mother In Law for Mother's Day. She is 80 and completely bed ridden and loves flowers. I chose a basket of yellow flowers, which she received that day. They were not in a basket, but were yellow. She was delighted. She called the next day, upset, stating that most of the petals had fallen off. We visited on Sunday and the flowers looked like they were 3 weeks old, petals completely off. My spouse called the florist to complain and they advised that they would immediately deliver a replacement, which they did. The arrangement was absolutely awful! A few flowers and a lot of greenery that looked to have been arranged by a child. Totally unlike the original order. The original arrangement was $65 and they looked as if they might have been worth $25. I was stunned when I saw them and immediately contacted JustFlowers.

My daughter ordered flowers for me for Mother's Day. She talked to TWO representatives that told her they were going to be delivered the day of Mother's Day. I did not receive them until a day later. When I called to complain and find out what happened I was discounted THREE times. It is insanity to run a business like this and I will make sure to tell everyone not to use this website!

When ordering an arrangement for Mother's Day, the website clearly stated Delivery Today. That was one of the main reasons I ordered from their website. I ordered item 6661-4725-1133-3816 Lavender Essence. Now, while there is a stipulation on the order "Flowers are designed to be delivered as close to the arrangement pictured as possible," the arrangement delivered looked nothing like it and had no lavender in it. You can see in the pictures I submitted in this review.

Ordered flowers to be delivered for Mother's Day and the order was delivered today (two days later). I emailed yesterday asking for my money back since the order had still not been delivered and I obtained a reply which stated the flowers had been delivered. I emailed again asking for someone to contact me and I am still waiting to hear from someone. After so many attempts today in contacting the Service Line at 800.715.2215, I got nowhere; after being on hold for 20 minutes, it directed me to voice mail which was full and could not leave a message. As mentioned, the order was delivered just early this afternoon and I asked my mother to keep them; it wasn't fair to her. As a customer, I felt ignored and that they only wanted my money. I am very displeased with JustFlowers.com's service and will never order from them again.

Ordered a mother's day gift on Friday with the guarantee that they would be delivered on Sunday. It is now TUESDAY... no delivery and have made multiple phone calls and emails with no response. This place sucks and will be reported to the BBB. An email or courtesy call may have even soften my anger but I have received nothing. Spent over 100.

Placed an order for same day delivery of flowers. Item was not delivered on the day specified and the only reason from the company as to why the order was not completed was that they experienced a "delay". There was no information provided as to the reason for the delay. The only reason I ordered from this site was that it "guaranteed" same day delivery for the item that was ordered. When customer service was contacted to request a refund I was informed that the order could not be cancelled since it was already placed and I was sent a link to their website referencing their policies. I followed all of the instructions explicitly on the site in order to ensure the item ordered would be delivered on time.

This is the second time I have used JustFlowers.com and it is the second time they have failed to deliver the products ordered. On the first usage, the delivery was late and missed the occasion which I had understanding for as it can happen once. I called and complained but they seemed rather flippant about the problem and I was very put off by the experience however, I thought it could just be an accident. On the second attempt, for Mother's Day, I ordered early to avoid the last minute issues and was shown the flowers would be delivered by Friday. I received a call on Friday from JustFlowers to ensure the card was correct and was assured the delivery would be Friday. Friday the flowers were not delivered and I assumed I was right in ordering and planning early for this kind of delay.

I ordered flowers for my stepmother at noon on Mother's Day. The company's website indicated to me, as I placed my order, that I had one hour and 55 minutes left to place my order and have it delivered that day. I received an email confirming my order at 12:13 PM. The order was not delivered that day. At 11:55 AM today (the next day), I received an email informing me that they had failed to deliver the flowers yesterday and the order would be "attempted" today. I called their customer service line and told them that this was completely unacceptable. The first customer service rep to whom I spoke eventually handed me off to his manager, who tried to blame the problem on the different time zones (I placed my order in Chicago and the delivery was to be in Pensacola).

I chose to order flowers for my mother from JustFlowers.com because they explicitly GUARANTEED delivery on the Saturday before Mother's Day. When they failed to deliver on Saturday, they promised Sunday delivery. I called dozens of times and was placed on hold and then hung up on. Then finally today, after spending several hours on the phone with customer service, who dis-availed themselves of any and all responsibility simply cancelled my order. I am not only humiliated that my poor mother did not receive anything on Mother's Day, but I am exceedingly frustrated and quite frankly angered at the complete lack of integrity, honesty and responsibility demonstrated by every level of the customer service, all the way up to **, who claims to be the sole soul in the corporate office.

I ordered, for my sister in NC an arrangement of PINK gladiolas along with a box of chocolates (which of course was an additional charge). This order was over $100.00 . Well not only were YELLOW gladiolas delivered but there weren't any chocolates included. When I called Customer Svc. I was told that they would send the box of chocolates and the correct floral color BUT my sister would have to return the original arrangement! Can you imagine - their mistake and to ask for the return of the original flowers. This was my first time ordering through Just Flowers. I will NEVER order through them again and I will discourage anyone from ordering from Just Flowers!

Paid for mothers day flowers for my mom. They were not delivered and now they will not refund my money!

Placed order for Saturday 5/9/2015 delivery. Flowers not delivered. Contacted customer service which stated they would definitely deliver on Sunday 5/10/2015. No delivery and customer service goes to voicemail. Facebook site states guaranteed delivery for Mother's Day.

Online at 9 am on Saturday May 9th, 2015 to order flowers for my mother-in-law for the next day. Originally typed in a florist's name in Tulsa OK and it automatically came up with an ad for JustFlowers.com. The website said that they were still taking orders to be delivered that day for Mother's Day. I placed my order, gave them my credit card number and information and was assured it would be delivered to her that day. Checked back twice to see if there was a confirmation email and even went on online chat and was told that the order was processing and would be delivered later that day. I never got an email saying flowers were delivered. AND there were no flowers delivered. My mother-in-law is now without flowers and I am in another state.

The flowers were not delivered on schedule. Customer service does not help, I couldn't cancel. American Express is trying to help in order to get a refund. They charge 20 dollars more than the amount advertised. The company did not answer the phone, only answer online with some kind of automatized response.

Ordered an arrangement called "Lilacs". Photo shows Lilacs in it. I paid $20 extra to get a larger number of flowers. Then $4.99 extra for delivery before 1 pm. Flowers did not include any lilacs, just some blue and white flowers. Delivery did not occur at assigned time, so I called the site. The lady on the phone said she would contact the florist. Four minutes and 30 seconds later, the customer service rep came back on and said the flowers would be delivered with the next stop. This was an hour later than the time agreed upon. I called back an hour later after the flowers were not delivered, and was told they would be delivered by the florist within an hour. 90 minutes later the flowers arrived, two hours later than the other delivery companies! If you want flowers that are not the ones in the picture, later than paid for, and in a display that embarrasses you, use these guys. Otherwise pick someone better.

I ordered a $180.00 dollar wreath (plus delivery charge) on May 3, 2015 for my brother's viewing that was scheduled for May 4 at 6:00 PM. I got to the funeral home at 5:50 PM and there were no flowers. The funeral director called the 800 number for JustFlowers for me. I was on the phone with them for 30 minutes during the viewing. I was told that the florist they had sent the order to could not fill the order. They said they could place the order with another florist to be delivered for the funeral the next day at 2:00 PM. They said they could not give the name of the florist so I could call them the next day to verify that the flowers will be there since they evidently have no system to verify that the order is filled.

Ordered these for my mother. She also left a review of her opinion! They were nothing like the picture shown. The vase was also not what I ordered. The card was written wrongly by them. The delivery guy was rude to my mother. Overall cost was $50.96 after shipping etc. When I complained about all of the above, they had the cheek to give me a coupon for my next order & a refund - a measly $5 for my disappointment. My advice is steer clear of this company. Needless to say I won't need the coupon!!!

The arrangements delivers are completely different than that shown online. They delivered crushed flowers with about 8 stems in the vase. The arrangement looked like you picked it out of the trash, and that's putting it nicely. I paid $90 to have the arrangement delivered. Worst customer care ever. They don't care or value their customers or about keeping or doing what's right for their customers. They replaced the first arrangement with one that was in worse condition, but at least they delivered the balloon this time. I'm tired of the runaround to have this issue resolved and it's been a week already. Flowers are supposed to make people happy, not angry. NEVER ORDER FLOWERS FROM THESE PEOPLE.

I ordered flowers on a Monday to be delivered to a funeral home on a Thursday. I received a call at 1:29 on Thursday saying they could not deliver to the address as it was 20 miles from a participating florist. It took nearly 4 days to tell me they could not deliver!! I spoke to the manager to complain and make sure I was going to get my refund, and she tried to talk me into keeping the order going by offering me $15.00 additional dollars to the money I already spent! I am not sure how she thought she would get that order to me as she couldn't deliver the first! She wouldn't take no for an answer. I am currently waiting for the credit.

I can't believe I'm writing this, as I have been a long time customer.. but Just Flowers screwed up big time! I placed an order on Thursday, April 23rd for a delivery on the morning of Saturday, April 25th. This arrangement was to be delivered to my 94 year old Aunt's Funeral in San Francisco. I contacted Just Flowers TWICE... once to advise them of the required delivery window and on Saturday evening to confirm delivery. Not once did they advise there would be a problem with their local florist. They even went so far as to tell me the status in their system shown the order out for delivery when I called to confirm Saturday night. Unfortunately, the arrangement was not delivered and I was not notified by them until MONDAY morning.

I ordered two corsages for my son's Senior Prom. They were to be delivered by 6pm on a Friday. At 6:30 we still had no flowers so I contacted JustFlowers. They said they would contact the florist and call me back. They called back and said that the florist didn't have the orchids for the corsage; the florist was crying and so sorry they couldn't get the flowers. No one ever called me to ask about substituting flowers --- which would have been fine. JustFlowers website has a disclaimer that the flowers shown might not be available and that something else would be substituted. I asked for a refund and they offered to deliver the corsages the next day. The Prom was over. I had to argue with two different people to get them to cancel the order and refund my credit card. Not at all happy and will never use them again.

I chose them to deliver flowers in Philadelphia, I am in California. I ordered Gerbera celebration. The quote was 43.99 discounted by 10 or 15 dollars per their advertising. I assumed maybe 12 or 14 flowers with greenery, etc. I also paid extra for two Mylar (4.99 each) and one dozen latex balloons (1.99 each). I was charged handing and delivery of approx 15 (which is reasonable). When flowers were received today, only 9 flowers, (That would be 4.89 per flower) 10 latex and two Mylar. I contacted customer service and advised and all I got was someone is going to call me to discuss??? Discuss that you JustFlowers misrepresented themselves and cheated me out of two latex balloons. Ruined my expectation..

On Thursday 04/16/15 I ordered flowers for a funeral gathering that was to take place on Saturday 04/18/15 and for the flowers to be delivered on that Saturday. I ordered the premium package. The order and payment was accepted by JustFlowers.com. On Sunday, 04/19/15 I spoke with the recipient. The flowers were never delivered. On Monday, 04/20/15 I received an email from JustFlowers.com informing me that they had to substitute flowers IN ORDER TO DELIVER THE FLOWERS ON TIME. If I hadn't spoken to the recipient prior, I would have assumed that the flowers were delivered. Customer service was useless. The funeral was for a very good friend of mine and the moment was lost forever.

I ordered a white and purple bouquet. I specifically asked if those were the flowers that would be delivered. Though I was told "yes," when this $100 bouquet came, it was not what I ordered. It was not arranged and began to wilt. I called and was told what they sent was better than what I ordered! Then began to argue with me!! Never again!

I ordered Flowers from JustFlowers.com Sunday for a Monday Funeral, picture showed nice white roses in a vase. I ordered from them since they said the flowers would be delivered from a local flower shop, I thought they would be able to do so even with the short notice. Order was in 11:30 Am Sunday. Monday morning I get a call from JustFlowers that they cannot deliver the order - 2 hours before the viewing, I am leaving in 30 minutes to get there on time. The person tells me they could not get a hold of the shop Sunday, and that they do not have the flowers but that they can deliver another arrangement but that I need to pay another $15. I am very upset, call me on the day of the funeral, 2 hours before and I tell them so. She says maybe they will only charge me $5. Really????? "Ok" I say, I have to leave.

I recently ordered flowers for my daughter for Easter and she sent me a picture. For $45 including delivery, the flowers were horrible. Just stuffed in a vase. The flowers were all sorts of colors that looked poorly together. No thought was given to the arrangement. I would have preferred less flowers but at least with some sort of design.

Following much discussion, many heated conversations, continued back and forth, I was finally connected with someone in the corporate office who immediately agreed to send my niece another planter. My thanks go to Theresa for understanding the difficulty of the situation. My niece received the planter on April 16th and is happy with the selection of plants. It is my hope that in the future, the front-line staff will be more willing to work with customers get to the actual facts before just dismissing incidents and the serious concerns expressed as trivial. Thank you.

My boss' wife had major surgery... I ordered a beautiful bouquet of flowers to send and was called from customer service about an hour later stating they didn't have a pink lily and that they would simply change to white. They also didn't have a pink vase and they would give me a clear one. So, I accepted the changes and advised my boss to call me when he received them. My boss sent me a picture of the flowers and I immediately wanted to die. They were half the size of what I ordered, it looked nothing like the pretty picture on their website, and had to call customer service. They said they would issue me a new bouquet and wouldn't be there until the next morning.

Placed a deluxe order for $87...bouquet was substandard and to-date no solution provided by company. Was embarrassed when I went to the delivery location and saw the product. There were no roses nor it did not look like the picture on the site used. Would never recommend this service.

On March 30 I looked online to find a florist in Wenatchee, Washington. I was looking for a local florist to deliver flowers to my daughter-in-law who is a CPA with a local firm. I wanted to talk to a local person who would create an arrangement and deliver it to my daughter-in-law. Online I found Justflowers, in Wenatchee, with a google map point. There was a website which I scrolled through but it was a bit overwhelming so I called - wanting that personal touch. The person who answered said that she understood that I wanted to talk to a person, yes she could have an arrangement made, yes it could be personally delivered. Then she sent me to a site online to review a pre-arranged design. That should have been my first clue. Actually, her accent was my first clue but I didn't pick up on it until later. I remained confused why I should look online for an arrangement that I was describing (fresh flowers that would last a week, bright colors, no carnations).

I ordered flowers on Saturday with promise of delivery no later than Monday. Today is Wednesday and still no delivery. When I call to inquire about what's going on, I am told they need $15 more to deliver. I told them they aren't getting a dime more. I am already out $70. I will never use them again!

I called Monday morning 10:30 to place my order. First the person didn't speak clear english and I had to keep repeating address numbers as well as credit card numbers. I asked for delivery Tuesday for her bday. They called me during my lunch and said credit card wouldn't go thru. I read the card again. I got back to work and they called again. I read the same card back again third time. Even repeating it back to me, the woman had it wrong! I was already frustrated. It shouldn't be this hard. They called me Tuesday at 4:10 to tell me the flowers could not be delivered today! I was so angry! I had spent at least an hour of my time ordering, confirming, then calling back to ask "why" they hadn't been delivered. You can call anywhere prior to noon and get same day delivery. I canceled order and called a supervisor once I was out of work. They did NOTHING to make anything better. Just 'I'm sorry'!

This company is a joke and should be out of business. They did not deliver flowers as promised for Mother's Day, in fact it was 2 days after Mother's Day and my mother left on an airplane to go home and they didn't reroute flowers nor gave me refund. They dropped the flowers off at the neighbor’s door next to the home my mother was visiting, my sister for Mother's Day. It's next to impossible to get through to anyone and when you finally do get a hold of manager, ** , he refused to give me a refund because he said the flowers were delivered and that he didn't care if I called BBB because they are corporation and my little complaint won't make a difference. He was rude and unsympathetic. You can't leave any comments on their web page because they know it's ALL negative.

I ordered a bouquet of flowers for my mother's birthday. When it arrived it was half the size from the bouquet ordered, and it was missing several of the flowers and fillers that were to be included. I was literally a few roses and two stems of unopened stargazer - nothing else. I immediately replied to their email and rated them a 1 and complained how ugly and empty the bouquet was. It took over a week to respond to me. They finally called back a week later after 9 pm and told me "ooh well, it's too late to replace the bouquet and we are not going to give you a refund." They a really had the nerve to tell me I was wrong and knew nothing about flowers.. NEVER use this schlock operation. Even the customer service agent had an attitude.

Searched on web for flower delivery for specific rural location on 2/26. Ordered, paid and confirmed delivery for 2/27. Received call on 2/28 at 8:18am - an additional $20.00 was required for delivery. I was informed that JustFlowers had attempted to reach my contact number on 2/27. This was a bold faced lie as I have the call log to prove it.

I ordered flowers for my sister in the hospital. This was on Friday. I ordered early in the morning, and they assured me that they would arrive that day. I asked three times. They didn't arrive. Then they say Saturday they're going to arrive. Saturday comes, they didn't arrive. Then I get an email they want to charge me an extra $57 to have a florist there to deliver them. By now I'm already upset! I call up and the lady says “We can only do that for you ma'am.” I tell her I'm not paying a dime more. She finally says “Will give you $15 off the $57.” I told her “No, I meant consumer and it's your fault. You already assured me on Friday they get there. It's Sunday and my sister said no flowers have arrived.” Horrible company - I wouldn't suggest it to anybody, and I want my refund.

I ordered some flowers for my sister-in-law...post surgery. A $50 order then another $21 dollars in tax and delivery + the std balloon etc. When she sent me a pic of what was delivered today -- I was horrified -- you have got to be kidding me? This substandard posy patch for $50+ bucks -- I could have had my brother go to Wal-Mart and pick up a fresh $19.99 bouquet for free. Contacted/called/emailed customer service -- they will look into it with the local florist. Really? Damage done and her sister-in-law is a cheapskate. Never ever again will I order from this vendor. Good service and product in the past...Guess what? Live and learn. Never again -- Look at the 12" ruler for comparison!!!

I was worried after placing my order with JustFlowers. I read the reviews after placing my order, which made me think the worst. I decided to wait it out and see how they delivered, before writing my review. I give them 5 stars based on my experience. I ordered my wife a bouquet of flowers at 10 AM local time, and they arrived in 2 hours (1/2 the time listed for rush delivery). I think the reason most people have had problems with JustFlowers is because of their affiliated partners, not necessarily the JustFlowers website or company. I think if you get a good local affiliate you're going to be happy. If their local affiliate isn't on the ball, you're going to have buyer's remorse. Unfortunately, it's hard to tell this in advance.

Ordered flowers for a dear girl in my life for Valentine's Day. The $120 bouquet was never delivered and I had to call her to ask if she had received my flowers. The disappointment that took over me was overwhelming. The next step is to contact my bank and get the money back. These knuckleheads are con-artists.

My experience with Just Flowers was horrific! I placed an order for flowers for a funeral. Five days had passed. They did not email a delivery confirmation. Their customer service reps were unhelpful, kept hanging up and disconnecting my calls. They said they did not know if my flowers were delivered and could not find or get in touch with their local florist. I finally tracked down **, a manager at Just Flowers corporate office. He was extremely insensitive, rude and frighteningly unapologetic for what had transpired. His excuse was "We don't guarantee delivery." DO NOT ORDER from this company. They should be closed, done as a service to the public.

Ordered flowers well ahead of time - nothing was delivered. No notification that they had problems either. Did not reply to my message asking for a refund (and no option for refund on their website, only re-delivery). Filed a dispute with my credit card company.

Be very very careful with the advertised price. I ordered a bouquet at $79.99. Why not $80? Because as usual in the US, they play with the psychological price. But who cares about a price one is not going to pay? Of course everybody knows it's going to be a little more, but with JustFlowers it's A LOT more. They add extra service they don't disclose to you when they process your credit card. I asked "how much it is?" The answer was "you're all set Sir". Enough to say they're not transparent and act as gangsters.

I ordered a bouquet of flowers from the website. I even upgraded an extra $10.00 to get more flowers then what was in the photo. They told me to pick them up on Valentine's Day, I may add. I picked up the flowers at Garrison Hill Florists in Dover, New Hampshire. I was handed flowers that did not resemble the photo I ordered at all. I paid $72.00 for two lilies that had not even blossomed yet. I said the flowers did not resemble the photo on the website nor did the flowers contain any roses.

I ordered flowers a week in advance. Somehow got charged for "express delivery". Final cost to me: $116.00 for a "vibrant arrangement" and a "mylar balloon". Ended up with a vase with 6 roses and a bunch of weeds, a balloon that sold for $1.25 at Walmart, and delivery was late even though the delivery date was two days past Valentines Day. When I called "Customer Service" aka India I had to understand a new language. NO MORE!!! Go totally American or I'll find another company that is!

JustFlowers, I have made my complaint known to customer service, then a manager and then another who had no power to cancel my bill. In fact all with no satisfaction. I have called American Express and they will be deleting the charge from my account. How you handle things is an insult to your customers. No confirmation of my order via internet yet you seem to have my internet address and stories and excuses seem to differ from one to another. For the record:

I ordered the bouquet called Whirl Wind Affections from Just Flowers. It shows about 12 long stem Red roses with a full array of pink and red flowers. When they were delivered to my mother-in-law's 75th birthday it was a small bouquet with only 6 short stem red roses, and just a couple of small baby carnations. I contacted Just Flowers sent them a picture of what they delivered, and their response was "We can't guarantee a stem count." My mother-in-law's bouquet was almost all greenery, whereas the photo from their catalog shows hardly any greenery, the bouquet that I saw was all flowers and very beautiful. Just Flowers apologized and said they would refund me $25.00 dollars. My order total with delivery was $111.00. Their advertisement was very misleading. At minimal I should of received half the total balance back.

We ordered a specific arrangement from the website. Without the consultation we had asked for, this vendor substituted another arrangement which was 50% more expensive than what we had ordered. We complained and received no response. We suggest you absolutely avoid these rip-off crooks and use another florist.

I was heartbroken enough that I couldn't attend my grandpa's funeral so I ordered a beautiful arrangement and they NEVER delivered it! I never even received a call to tell me there was a problem! I got a text from my father saying the flowers were not there! I called them and they gave me the horrible excuse that the mortuary was too far! Their solution was to send sympathy (I'm sorry flowers) to my grandma and apologize YET they STILL wanted me to pay for them!! And they said they would not get delivered the same day! I am blown away! I have never received horrible service like this before! I told them there was nothing they could do to make it up to me.

I ordered flowers for my mom on January 23, her birthday, and paid for express shipment. On Friday I received a call from the company around 10 am, they had to change the colors of the flowers, still roses. I was ok with this change. That is the last call I received from the company. I called my mom that evening to see how she liked the flowers. She said, "What flowers?" She never got them. I called JustFlowers Saturday morning, they said they couldn't deliver on Friday because they didn't deliver to that area. (So why wasn't I called.) They contracted the delivery to another company to deliver & promised it would be delivered by 6 pm. It is Sunday, still no flowers. And they REFUSE to refund me until they find out why the company didn't deliver. At this point, it doesn't matter. Her birthday was Friday, it's now Sunday. Her birthday came and gone, I want my money back!!

I ordered a basket of flowers from just flowers, the florist they dealt with sent my sister a broken basket where the water leaked through and the flowers fell through. Totally destroyed. Contacted the florist, nature's best in Bloomfield Michigan - she didn't rectify anything. 2nd one she sent was in a glass vase of frozen water! Just flowers said they tried and we were not satisfied. "What we see on the internet isn't always what you get" he said. This place is terrible. I will never use them again. Cost me a lot for nothing!!!!

Online the arrangements are pictured. When clicking on a particular arrangement one would expect that it would look generally as pictured when delivered. The arrangement looked nothing like the selected picture, and extra Lilly type flowers were added in the very center of the arrangement with many unopened buds. This was an expensive transaction of $90.00 plus for delivery etc.

I wanted to order flowers for a friend with cancer. I went online and clicked on the "JustFlowers" website. I proceeded to order flowers for $34.99. I charged it through Paypal. My paypal bill came in for $47.97. It included a shipping and handling fee. The flowers were supposed to be delivered Monday. Monday afternoon I received a phone call from JustFlowers telling me they needed $15 more or they would not deliver the flowers. When I expressed my anger about this additional charge they dropped the additional charge down to $10. I asked if the flowers were going to be delivered that day. I was assured that they would be. I paid the extra money.

This is the worst company. My 85 y/o mom purchased flowers for my aunt's funeral. A heart pillow was to be 16 inches in diameter with a banner to state "beloved sister" for a cost of $133.95. It was nothing more than a large corsage, did not resemble a heart at all, was approximately 7 inches in diameter, and the banner was a ribbon inch wide x 4 inches long with "sister" scribbled in gold glitter paint. We took photos & called JustFlowers to voice our dissatisfaction. They were terrible, rude, insensitive, & unwilling to help. They said we should have taken the flowers out of the coffin & sent them back if we were not happy.

A family member passed away, I have pancreatic cancer and cannot make the trip. After tax it came to $ 90.00. I was called 1 1/2 hours before the funeral to tell me they can't find ANYONE to deliver flowers?!? They can send instead a plant!?! REALLY? Oh let's not forget after I showed how upset I was they transferred me to a "supervisor". When I asked her how she was going to fix this she said within 7 days they would credit me $15.00.

On January 1, 2015 my wife did an online order of flowers, paid extra for express delivery to arrive not later than 1:00 pm Pacific Time, to be sent to my sister-in-law and her husband celebrating their wedding anniversary as guests at a hotel. When we spoke with them at 4:30 (their time) they had not had any flowers delivered. We contacted JustFlowers.com's customer service department and they said they'd check into it and get back to us. The next day came and went and we still hadn't heard from JustFlowers.com so we called them back. They said they had confirmation from the florist that the flowers were delivered at 4:00 pm and delivered to their room as requested.

I ordered funeral flowers 3 days in advance and they still arrived a day late. It took 5 days and multiple phone calls for them to send me an invoice, although it only took one day for them to run my credit card. The flowers were as advertised, but they arrived without any note from us to our loved ones, and didn't indicate which florist filled the order or who sent the flowers. Unprofessional. Customer service was unhelpful and didn't appear to understand the importance of sending funeral flowers on time and with a card attached from the sender.

A word of warning about ordering flowers online from "Just Flowers": Charged my card immediately but never delivered my Christmas arrangement to someone out of town. When I contacted them, they offered to deliver it only 11 days late. I asked them to compensate me by upgrading the arrangement and letting me choose a different arrangement. They would upgrade and charge my card for the additional amount. No. Their counter offer was to give me $5 off. I then asked for a refund. They countered that I could just let them keep the money in an account so I could send something in the future. I refused. Their supervisor would have to call me personally to make a refund. I said just to email as my cell minutes were running low. Supervisor calls on my cell anyway but asks to speak to my husband. Husband asks for refund. It will be 4 to 8 days to refund my card. Really? REALLY???!!!!

I complained to JustFlowers that the arrangement was not White, but totally green, Unbloomed stems haphazardly stuck into a green sponge in a striped "vase" (green and blue), was supposed to be clear. I want my money back. Paid 65 dollars for something that looked like a kid arranged it and CERTAINLY not appropriate for a funeral. Not only will they not refund me, but they said they have to talk to their florist. I asked who the local florist is, THEY WON'T TELL ME! The card was a pink piece of folded paper. Embarrassed and disgusted.

Ordered a Christmas planter on 12/22/14 to be delivered on 12/23/14. Paid extra for that. The planter wasn't delivered on 12/23/14. When I called customer service, they gave some lame answer that they couldn't reach a local florist by phone. Seriously, you couldn't reach the florist all day??? What about sending them a fax request? After haggling with a manager, they said they would credit $10 back to my account for the inconvenience. At first, they wanted to give me a $10 coupon for next time. I told them there wouldn't be a next time. I was then offered $5 back. I said no way. I will check in a few days to see if I got the $10 credit back. The planter was delivered on 12/24/14. It was missing pinecones and red holly berries. That was the main reason I ordered that planter. Totally disappointed with Just Flowers. Save yourself the trouble and go with a reputable florist. I will never use Just Flowers again.

I am in Brisbane Australia and on November 22, 2014, I ordered the Bon Appetit hamper through Just Flowers to be sent to a friend in South Lyon, Michigan. The hamper was approx US$114.00 and I paid an extra $19.99 postage. The hamper took longer to be delivered than quoted but I just put that down to the Thanksgiving holidays. Well the hamper turned up but it was not what was ordered. Just Flowers used a company, Wine Country Gift Baskets located in California, who sent a cheaper hamper, BUT THEY CALL IT BON APPETIT AS WELL. Their cost was half of what I paid but not with the ingredients listed in my order.

I called to order flowers for my boss over a week ago. I told Mina that the flowers were to be delivered to an address in Honolulu that was on a military base. She said it was no problem and would be delivered the next day. They called 2 days later asking for $30.00 more for delivery. I said we will cancel the order. She said they will have someone else deliver them in 2 days. I get a call 2 days later asking me for $30.00 more for delivery. The delivery charge was already almost $20.00. She just called again to ask for more money. It is too late to order through another company. I will NEVER order flowers from this company again. These people are a joke. I wish I would have read all of the negative comments about this company before I ordered from them. TERRIBLE CUSTOMER SERVICE.

Call the company on Saturday to have flowers ordered for my granddaughter. No contact was made by them to tell me they couldn't deliver them. Sunday rolls around and still no delivery. Monday rolls around I had to call them 4 times for them to tell me, "oh they're out for delivery." Didn't receive them until after 12:30 almost one o'clock. Granddaughter was being transferred. I told them that. They called in at the front desk and said all they don't know anything about her being transferred, got information on my granddaughter that they should have never received, then they gave me a $10 discount that was supposed to go back on my credit card and have yet to receive it. The place sucks.

I ordered flowers on Saturday 22nd of November early in the morning. I paid extra to have them delivered before 1pm. It is now the 26th and they have not been delivered and I'm still dealing with customer service or lack thereof to refund my money. I have put a claim in with my bank since the company is dragging this out to refund my money. As of today they are telling me they will only refund my money if I remove the claim. I told them If they refund it I will remove the claim. Then they proceeded to tell me I could have $15 off the order and they would still move forward with the delivery. Why would I give any of my $$$ to a shady company with the worst customer service I have ever dealt with. The worst part is they try to bribe me with $15...ridiculous I can't even give them a rating. They should be shut down. It's a scam. I am letting my bank deal with these scammers.

Do NOT ever, ever use this service!! My mom tried to see me a surprise bouquet of flowers for my birthday. When she called to see if I liked my surprise and I told her that I did not know what she was talking about she explained that I was supposed to get flowers today. We are hundreds of miles apart and she wanted to send me something special today to let me know that she was thinking of me. She even went so far as to pay extra so they would be delivered by 1 pm, so I would not miss their arrival. When my very upset mother called the company to ask where the flowers, a very rude representative told her that this company exhausted all resources to find a florist to fill the (simple) arrangement, but no one was available (my grandmother used the same service, at the same time and her bouquet was delivered to me- on time). When she expressed how upset she was that they not only missed her daughter's birthday, but also charged- then did not inform her that the order would not be filled, the representative "Alan" laughed at my mother.

I order the pink celebration flower arrangement, which had pink and white carnations in a pink baby block container with a Mylar balloon, total $55 w/o taxes & delivery fee totaling $76.21. The flowers that were delivered were clear vase with assorted cut flowers & no balloon. I complained. Just Flowers wanted me to return flowers to florist to add more flowers to the arrangement. I told them that was impossible. Today they offered me $10 credit to my account and coupons for my next purchase. I refused the credit and told them that there would not be a next time.

On Wednesday evening 10-29-14, I ordered flowers for my Dad's funeral. I wanted them for family night. They did not arrive until right before my dads service and that was only after 2 heated discussions with customer service. The order was not correct. I do not recommend this company at all... 2 thumbs down!!!

Just Flowers is an online scam. My experience with this "business" was horrific on so many levels and efforts to obtain a refund through them were futile. If you were unfortunate enough to fall into this online trap, I recommend disputing the charge through your credit card company. In addition, report this online "business" to proper authorities including the Attorney General, Federal Trade Commission, Dept of Consumer Affairs and the BBB. Perhaps through our collective efforts, this online scam will be shut down.

Where to begin. Sadly this is not my first bad experience with Just Flowers, one would think I would have learned. The first instance was when we ordered flowers for friends of ours when their mother died. Just Flowers put through the charge on my card, charged me more for express delivery, and completely did not arrange for flowers to be sent. When I called them with the order number they said they had it on hold for some reason but never followed up. We only found this out 2 weeks later as we had just assumed our friends received their flowers. NOPE. It took me several calls to get the money reversed. They initially only wanted to give me a $5.00 off coupon for my next order.

I placed an online order for flowers to be delivered to my home as a surprise for my wife on our wedding anniversary the following morning. I paid a premium of $4.99 for express delivery which was supposed to mean that the flowers would arrive before 1pm. At around 11.35am I received a voicemail advising me that no local florist would deliver at Just Flowers' advertised price and they required more money from me ($13 or so).

I ordered an arrangement for my family to be delivered to the funeral of my 97-year-old grandmother. I placed the order online on a Thursday evening for a delivery on Saturday by 11am. They called me right after I placed the order but I missed the call. I did return the call the next morning. I was told that there had been a problem but it had been resolved.

I looked at the flowers on a funeral site and ordered from them. I wish I had checked their reviews first. I did not submit my order because they were going to charge over $20 for delivering them. Immediately I received a confirmation that I had ordered them. I called and they said the order was already processed and they could not cancel it. I told them I had not ordered them and needed a confirmation that they would not be sent. I even talked with a manager but she just kept saying “I'm sorry the order has already been processed.” She finally said she would deduct $10 off the order. I finally hung up. They are a big scam. I just hope the flowers get to the funeral home.

I wish I had read others reviews before ordering from justflowers.com. My flowers were delivered PRIOR to my friend's surgery - not on the day I had requested. The company's response was to offer me a $7.50 "come back" coupon and to send me a letter to send to my friend. I agree that the call center employees are hard to understand and don't really care about their company's customer service. Use a local florist.

I ordered flowers for my wife, two dozen roses. I ordered the flowers with the understanding they would be delivered in the am, not in the afternoon as my wife would be gone by then and she would be leaving out of town the following day. Without going into all the details of course they did not deliver the flowers in the am as promised. The office my wife works in closes at 4:30 Monday - Friday. My wife left work at 4:30 and of course there were no flowers. My wife goes to the gym after work and after the workout there was a text from another manager that he was leaving the building at 5 pm with keys in hand, he was going to his car when a strange looking woman came to him and asked if he could deliver these flowers for him???? He told the woman that there was no one in the building and the offices close at 4:30. Because he knew my wife he said he could take them in her office but he didn't know when she would be back as she is going out of town.

On 8-29-14, I ordered flowers for my friend who's brother was just murdered. She had informed me that the flowers were more than half dead when they were delivered. I called Just Flowers. They insisted they speak with my friend to ask her if her flowers were dead. They called her numerous times and wanted her to send pictures of the flowers and they were going to come by her home and pick up the flowers. This went on for almost a full week. Just Flowers continued to call my friend and me over and over again insisting they meet with her to see the arrangement. How about that your brother is murdered and they continue to call and harass her and insist they come to her home and see the arrangement.

I placed an order on 8/18/14 for the Deluxe English Lavender arrangement with a Mylar balloon and a large box of Godiva chocolates. The order delivered was wrong and I have not been compensated as of this date!! I feel I was scammed by this company due to false advertising. I would never use this company again and advise future customers to find another vendor.

This online store doesn't own a real flowers shop. They only getting an order from people needs a flowers, then they will charge you more than what the real flower shop store has. Visit the website and Buy on the real store not on this online order flower site!!!

I ordered flowers for my aunts funeral. When they arrived they were not what I had ordered. I choose the one containing some eucalyptus… which was her favorite. Advertised for their wonderful smell. Instead I got 4 lavender roses with some hydrangea. When I complained, she said I must have ordered something else. I could not check the order, as I was never sent a confirmation. After many calls finally I was told that they could substitute if necessary... If I wanted roses and snow balls I could have picked them in my yard! Terrible customer service. Paid 71 dollars. Finally someone did admit it was their fault…that I had ordered correctly. Offered me a five dollar refund! Worst flowers ever and never again!

Placed an order for a small Birthday basket for my daughter-in-law at $44.99. In a few minutes I had not received a confirmation on the charges for this because they were not told to me. So I called back and they told me that it would be over $71.00 for it. When I tried to cancel the order I had to tell them over half a dozen time that I would not deal with a company that wasn't honest from the start of the order. They kept trying to get me to keep the order by taking the price down some but I won't deal with dishonest people and I told them so. Don't order from these people! Still have not received the cancellation and I will call VISA and refuse the charges to stop these dishonest people. Just Flowers yeah right... more like Just Screwed.

I ordered a plant arrangement to honor my husband's brother for his memorial service. It was at his retirement center which has 24 hour desk service so I ordered it the day before the service. It was delivered an hour after the service was over on the next day. The company believes I should pay it anyway. The corporate office was rude and insulting. Never again! Avoid at all costs.

Ordered flowers on Friday to be delivered Monday for a funeral. Paid extra for expedient delivery. Wanted them fresh so they would be pretty. So wanted them to arrive at ten am, funeral was at one pm. Ordered the deluxe, ordered a banner in Loving Memory.......all of these done on Friday.......for funeral Monday. Flowers arrived after the service started. Flowers were wilted, small, worth about ten bucks..........no banner. HORRIBLE flowers, Wilted petals falling off the flowers. I was embarrassed that my name was even on them. When contacted flowers.com.......they told me they were bench flowers...what ever the hell that is supposed to mean. But....yes they arrived late, yes there was no banner, but what the hell why would you put a banner on flowers the size of a corsage. I spent $117.00 for these flowers. I would not have paid ten dollars for them. I got a $29.00 refund for flowers that arrived AFTER the Funeral. DO NOT USE THESE PEOPLE. FRAUD....CAN I SAY FRAUD AGAIN. HORRIBLE COMPANY. WILL BE CONTACTING BETTER BUSINESS BUREAU.

Hello JustFlowers.com

It is the worst possible place to order flowers. Look them up - their reviews are horrible. I wouldn't send my enemies here to get flowers. They're unreliable, they have you on hold for hrs day !@#$%^& suck they're never on !@#$%^& time - the wrong flowers. Call my girlfriend and told her she was given the flowers before they gave them to her. This company is a !@#$%^& joke.

I ordered flowers on Mother's Day and they never came. There is someone there to take orders, but when you try to call customer service you will NEVER get through. I called the order taker number and explained the flowers never arrived. They said there was no one there in customer service now, and the shop was closed! How ridiculous. I finally had to have my credit card company get my money back by disputing the charge. What a hassle. This website is just a fraud. There are no flowers. There is no customer service. Just thieves. Order from a real florist.

I ordered flowers for my daughter - as a surprise - for her first day of work. I paid the extra amount so they would be there by 1pm. When I spoke with her after work, around 5:00, she didn't mention anything about the flowers so I had to ask - ruining any surprise I had in mind. I really hate to waste any more time on this company - even writing this but if I can persuade just one customer to buy elsewhere then it's worth the extra time spent.

I hired our favorite florist in the Los Angeles market to place an order to be delivered near San Antonio, Texas. The LA florist called what she was led to believe Online was a real company. It wasn't. It was a Just Flowers call center. The "florist" confirmed she could do exactly what we wanted after a photograph of what we wanted had been sent to her. But instead, the arrangement was grotesque. The General Manager of Just Flowers offered to refund $40 out of $250. But because he became hostile on top of such poor service, our florist is disputing the charges.

The flowers photos seen on the website online and what the flowers that they sent are totally different. The flowers that they sent were badly arranged and have very few flowers and much, much smaller. This is totally a ripoff scheme.

I ordered a funeral flower arrangement based on the online picture. The one that was delivered had little resemblance to what I had ordered. True, there were some of the same kind of flowers, but others were replaced with cheaper looking substitutes. The arrangement was not symmetrical (the left side was pretty bare), the green leafy fillers were replaced with ferns, and some of the flowers looked dead. Besides, the arrangement was very small. It was an $80 arrangement that looked like it should have cost between $40-$50 max.

I ordered flowers for my Mother-in-Law's birthday. I ordered them a full week before delivery was promised. On the day of delivery, I got an email saying they could not deliver but would deliver on the next business day (Monday). On Monday, I received another email and a call saying that they could not find a florist in the area who could do it. I had to tell them to cancel not less than 9 times and was held on hold for 10 minutes to talk to a manager before they would cancel the order and refund my money. The customer service was dogmatic about me picking something else when these particular flowers had special meaning. They refused to just cancel the order and I ended up on the phone with them for over 30 minutes just to cancel the order. DO NOT USE THEM. If you need a national floral delivery company, try 1-800-FLOWERS. They are not perfect but do a better job. Will NEVER use Just Flowers again.

I purchased an arrangement online for the funeral of a dear friend's grandmother. The viewing was the next day and the funeral the day after that. The flowers that arrived looked nothing like the picture at their site. They had to replace one flower with a substitution which I was informed of, but the arrangement was NOTHING like promised. When I complained their solution was to have the first florist pick up their arrangement and have another florist bring a replacement. Problem was they were picking up the first during the funeral and the replacement would not be at the funeral. Now they wanted to know should we send it elsewhere. Really?!?

I make an overseas flowers plant order for my daughter's 21st birthday as a surprise gift. However it never gets deliver on her birthday on a Monday. I then live chat with their customer service on Monday night and were told that it is assigned to a local florist and will check with them the delivery status. Obvious I don't get any response throughout Tuesday and checked with my daughter that she didn't received anything. I then call the customer service but get the same answers. So I decided to write to customer service a complaint letter. Throughout Wednesday at least 6 emails back and forth until 1:30 pm, I got informed that local florist didn't process the order because the flower plant is not available. After all, my daughter receive a replacement flower plant at around 5 pm on Wed - a 2-day delay - and it is not a surprise gift!!

I was online yesterday looking for a florist I could call up to have a delivery made to my sister who lives five hours away. I came across JustFlowers.com and looked around the site and decided I would order from them. They seemed to have decent prices and advertised for same day delivery, which is what I was looking for. My sister had a horrible weekend and I wanted something that would brighten up her day. I called up the number and to my surprise spoke with a rep fairly quickly. She confirmed what I was looking for and took down my information. She reassured me that the delivery would arrive that day, and then went on to ask if I wanted to upgrade to the deluxe package and express delivery. Because my sister had such a horrible weekend I wanted her to receive it as soon as possible so I agreed to do the upgrade and express delivery. At no point in time did the rep confirm price with me but I figured I could see online how much I was paying for the arrangement and it couldn't be much more than that. After a few minutes I was able to get a confirmation number and was once again reassured that she would get the flowers within four hours.

I received a confirmation email from the website. After that someone called me, said that the payment process isn't completed!! And she called to take the credit card information to check!!! I gave her the information because I did some search about this website so I trusted her. Now I'm afraid because it's the first time someone called me and take the credit information.

Started to order online, rep called me when tel# requested from me. Placed order, rec'd conf email with lots of hidden charges NOT disclosed by rep. Called back within hr. to cancel. Rep says won't do it. Called PayPal, disputed order. Scammers sent PayPal letter saying they would credit me $100, all lies. PayPal bought into it. Now, I have EVERY conversation from scammers. Recorded them ALL. Called them 6/27/2014. "Manager" said will send confirmation email for $100 credit. Never got it; recorded that call too. Lies. They can NOT be trusted. Wished I could have read the reviews first. Just because they have a good rating with BBB just means they rode everyone down by sending them a form letter. All propaganda. No full disclosure upon selling via phone contact. This is wire fraud.

I had ordered a arrangement for my mom's wake and upgraded to their premium (I was told it would makes quite a statement). THE ONLY STATEMENT it made was cheap!! I also ordered a banner that came with my mom's name misspelled (after a verbal and written confirmation of the spelling). The flowers were to be Brimming with citrus-colored roses, lilies, and daisies. Instead we got pink and light red colored flowers. I paid $235.95 for something that I feel was not even worth $25.00. It should have been 3 feet wide and 3 feet tall. It was only 1 foot by 1 foot. See attached photos. They offered me a $20 credit (what a joke). Do NOT ORDER from this company.

I ordered flowers 3 days ago from the items guaranteed for same day delivery. I received an email stating it was not delivered but would be delivered the next day. I made numerous contact yesterday via emails & phone but was only told order was being "processed" and was promised a return phone call. Phone call never came, item not delivered and charges not refunded.

The flowers that were sent on Saturday, 6/14, were very, very disappointing or just plain unsatisfactory! They were the equivalent to 2 week old Shop Rite bouquets placed in a vase meant for 1 bouquet. There was no sign of a 'florist' creating a bouquet! At least 1/3 the flowers were dead on Sunday, 6/15, when I saw them. I will certainly never use your 'florist' again. Unfortunately, I did not take a picture.

Ordered flowers for our mom's caretaker for her birthday - over $100 order. Order NEVER arrived. We were never notified! How embarrassing is that? I didn't know for almost a week! When I called they said well "our local florist had computer problem so they didn't get the order". UNBELIEVABLE that have no check system to ensure the local florist didn't deliver? Got near zero help with representatives and Vene the manager did nothing. "Oh we'll refund your charge." Really that's all? How about making delivery for free with an apology note? How about calling the recipient to apologize? Said they would but didn't. Nope nothing. THIS COMPANY STINKS!! Oh yeah and anyone who thinks the BBB has any credibility forget it - They told me well got your money back so case closed. The BBB is a for profit business not really out there to help.

I ordered flowers online because they conveniently have their name pop up on obituaries with the funeral details, etc. so it seemed easy. Ordered flowers on Friday and paid extra for expedited delivery on Saturday. My friend called me to tell me they were not delivered on Saturday so I called Just Flowers and they told me the service was not planned until Tuesday so they made the decision to deliver on Monday without telling me. I had to ask for my expedited delivery fee back. My friend called me again on Tuesday and advised me the flowers did arrive for the service. Of course I was very sad and embarrassed. The flowers were delivered at 2pm on the day of the service and the service was at 11am. The funeral home took them to the home at 3:30.

I ordered flowers for a friend on 16 May for her birthday. I paid for expedited service to make sure they were delivered on time. Supposed to be within 4 hours. As it got later, I called and at first she tried to tell me they were delivered then she said they would be delivered at 1pm. As you can guess they never came. I called again and was told they were on their way. I finally said if they were not here by 3 pm just cancel. They said they could not do that. They also told me the reason they were late was because of all the changes to the order. What changes? I did not make any. Today they again tried to tell me the flowers were delivered. Still waiting on a phone call to see who signed for them. Of course they have never been delivered. Each person I spoke with told me a different story. No one has told me the truth yet. Worst experience ever. Would NOT recommend to anyone.

Mother's day flowers ordered - to be delivered the Friday BEFORE Sunday, Mother's Day. Received a telephone call from co on Friday asking to verify the delivery address, which I did. I assumed the flowers were delivered as scheduled. Received an email stating they could not deliver on Fri as promised, but would deliver the flowers on Saturday. OK - no problem, still before Mother's Day. Monday, I checked with my mother who advised me she did not receive anything. Tuesday, no flowers. I had to call the company, Tuesday and Wed before a real person was able to answer the phone due to "high volume". They apologized and credited my account. REALLY? My poor mother felt unloved and forgotten by her children all because I relied on a supposed reputable company to do one thing - deliver some flowers BEFORE the rush of Mother's Day. I couldn't even call her Mother's Day (I was traveling) but I felt she would be OK when she received the flowers. When I apologized to her, she asked me to simply get a refund. The surprise was gone as well as Mother's Day.