iYogi Reviews

I noticed my secured router went out. I looked for D-Link support number, but was geared toward iYogi. The tech gain remote access to my LT only to tell me I don't have internet service and it would cost me $179.95 a month to gain secure access. If true... how did he gain remote access? I found the number "ONLINE." After telling him that, he hung up the phone! Very rude!!! I simply needed help with re-accessing my router in order to put my name and password back on in order to secure it.

I was credited with my subscription price ($295.00) and returned the external hard drive they recommended. (USPS) - IYogi claims they didn't receive my pkg. and thus will not refund the $173.99. An item I could have purchased from Amazon for $69.00. The original price quoted me for a 2-year subscription was $169.00+or-. THEIR WEBSITE SCREWED UP MY COMPUTER - ANOTHER $50.00 TO GET IT CLEANED.

At first I was very satisfied with their help on numerous occasions. Within the last year however, I kept getting viruses on my computer and was unable to access the internet to get to them. I took it to my local computer repair gurus who had always given me exemplary service and found that there were a lot of viruses and so called "protection" plans than were no longer used by many legitimate repair companies. I demanded my money back from iYogi, which they did. However, I still get calls from them that are very, very annoying. Unfortunately what appeared to be good at first, turned out to be a bad choice as far as I am concerned.

About a year ago I had some trouble with my computer so I pulled up my Norton 360 virus protection. Instead of my trusty Norton iYogi popped up. I was told that they were subcontractors of Norton and they would help. I won't rehash the details of my experience, except to say that I, too, fell for the $199.99 fee, the endless mumbo jumbo they tried to feed me, the utterly unintelligible Indian accent, and the aggressive nature of the representative. In the beginning I called them when (I thought) I had a problem, but it seemed that more and more often they were calling me for a "checkup..." After the last session I got wise and though I cannot prove this, began to suspect that the iYogis would just load a bunch of junk into my computer, then call me up and offer help with the "malware." My computer will go to a trusted local service provider here in my hometown this afternoon. Hopefully, I will never hear from iYogi again.

I contacted HP in regarding a series of problems that I was having with my HP TouchSmart 320 computer and got iYogi instead. They went through their sales information and since the Price quoted ($199.98) sounded as about normal, gave them my credit card #. The girl stated that I had over 1100 errors which was causing my problem and proceeded to remove each error and then loaded a Virus detection software (198 GB) that took 6.5 hours so she signed off leaving my work order open. I would rate her as 100% efficient knowing and fixing one error leaving the start-up as going to the blue screen with a total of five choices - none worked, until later. The following morning I found that the system had dropped off at 68% downloaded and restarted the download again.

I was having some problems with my desktop programs running slow and programs crashing. While trying to contact Dell, I was rerouted to IYOGI, and told that they work with Dell. After 3.5 hours, I was harassed into purchasing a contract for $429.00. Now I am getting emails that state that there are patches missing in my program. When I called back for my free updates or patches, they tried to sell me another program. How do I stop this company from trying to add to my contract or adding on other charges?

In my attempt to get phone support from Lenovo, I dialed the number that came up in my Google search and turned out to be an ad for iYogi. I bought their software support service thinking they were sanctioned by Lenovo and was on the phone with them for quite some time as they cleared the virus from my laptop using their remote support function. Other than the language challenge (heavy Indian accent), I was satisfied with the support but frustrated with the communication barrier.

I was having some problems with my laptop and when I clicked on a diagnostic tab in McAfee, iYogi came up. I thought they were part of iYogi and they claimed that they could fix my computer for $300 for a one year contract. They said they needed 45 mins to "clean" it up and remove things that were slowing down the computer. After THREE hours on the phone with them, the computer was worse than ever. When I called for a refund they asked to let them spend another 30 mins checking it. THREE HOURS later again, the laptop was completely unusable. I had to buy a new computer, so I called for a refund and to complain to no avail.

Last Oct. I paid for one year of tech service. In Nov. I was billed a second time for the same service. After several calls, they finally admitted the error and were going to correct it. After no refund for the second billing, I disputed the charge on my AMEX card. After no response from iYogi, they reversed the charge. Today, iYogi called me for a check up on my computer. Then he told me that my service had been canceled because of a charge back that I requested. He said there was no mention of a second billing. So I paid for one year and got one month of service. I am too tired of fighting with them to try to reinstate the service. Do not do business with these crooks.

I had a belden transfer cable and was setting up a computer I had a hard drive failure in and called the number with the cable and ended up with iYogi. They did help me with the transfer but had to pay 199.00 for a support package. They loaded software on my computer that slowed it down to an unusable state. When I called for help I was told that their software had to be there. I removed the software and my computer acted fine. 1 month later they called for a check-up on computer and spent 30 minutes trying to sell me a new computer trying to say it was outdated and would fail.

Been with iYogi for computer assistance for several years. However since I last renewed my subscription last year - service has diminished. Nothing gets accomplished - the LiveChat hasn't worked in months so I am holding the phone on my shoulder (not a speaker phone either) for hours - end up with headache and issues don't get resolved. Paid a lot of money. Have attempted to contact higher up management and seems they don't care now that they have my money. :(

I Googled Norton Support and got the number. When they answered I asked them if I was speaking to Norton and he said they were contracted with Norton. I just needed to know how to take Norton off of two older computers and put it on my new computer and my husband's 2011 laptop. Of course he took over my computer. I noticed he went through all my files but I wasn't worried I just bought the computer. But when he went to my husband's computer to download Norton there were major problems; of course he looked all through my husband's files, which of course makes us nervous, but we have never done our banking or anything on his computer. He said that Norton would not install on his computer because there was a big problem with window defender and there was like 76 major problem, but for $199.99 and 45 min. they could fix it and of course they give us the how much it would be for Best Buys and Staples to do it. We said no thanks and hung up and I went into Norton's and downloaded it with no problems at all, and deleted their icon they put on our desktops and all files they loaded into our computers!!!

I was trying to resolve a billing issue with Norton (Symantec) and dialed the phone number on their website for billing issues. The number actually connected me with iYogi. I explained to the agent that I was trying to get credit for an auto-renewal charge for internet security software that I no longer use. I could understand only about half of what she was saying, but she insisted that I must grant her remote access to my computer before she could give me credit.

Do NOT use iYogi. They are polite, but a waste of time. The best example to support this statement is the letter I sent to my credit card company to request a refund after iYogi jerked my chain on FOUR (4) different occasions and ultimately refusing to refund my payment. As support for my review, below is the complaint I sent to my credit card company:

I used to have Dell and they had to transfer me to iYogi one day. THAT day it was a good service. Then iYogi proceeded to call me to solicit my business... YES THEY DID. I did not need a service yet, but called them when I did need a service. Since then all I wanted to do is throw my computer out of a window. I had one comp crash and lost a multitude of programs. BEWARE - they are sleazy -bad technicians, and if they make an appointment they do not call, if you call they let you know they do not have a level 3 technician only a level 2 idiot who messes your comp up badly. DO NOT TRUST THEM. All they do is want to sell you more stuff that you DON'T need.

I called what I thought was a Dell support number and got a chap from iYogi. He looked into my computer and said that there were over 12,000 problems that needed fixing (no kidding) and that all of the computers in my house were probably infected. I would have to pay $199 to have problem resolved even though I had an extended warranty. He said that the extended warranty from Dell did not cover this type of technical problem. He recommended that I needed to get all of the computers in the house serviced for the problem to be fixed and that would cost $599. I asked if I was talking with Dell technical support and he said his company was a private contractor used by Dell for technical support. He was so aggressive that I got suspicious and asked if I could call back. Luckily, I found the right number for Dell support and was given the technical support I needed under the warranty.

I called iYogi to resolve an error message I was getting after trying to update my iTunes. The technician I spoke to looked at my register and said my network was not secure. She said that for $499.99 iYogi will secure my network and iYogi will provide the protection for a lifetime. I already had an existing one year contract. So I agreed because she said she will secure my network and the protection would be for a lifetime. She worked on my computer remotely for a couple of hours. When she said she was done I asked her to show me how she secured my network. She pointed to the WiFi icon at the bottom of my computer desktop and the description and info of my WiFi connection showed up. I said to her that I do not see anything different from what I had done for my WiFi connection. I thought this technician was just banking on the idea that I was clueless about computers.

I got this support place from Apple. I have an iPhone 5. It would not play the music I had purchased from iTunes. I spent 3.5 hours on the phone with iYogi. The problem was fixed for about a week. Now I am right back where I was. My phone and laptop will not sync and my purchased music will not play. I am not interested in spending another 3.5 hours on the phone for a temporary fix! I think for $179.99, I should have a permanent fix!

I saw 49 complaints against iYogi (the on-line security company supposedly representing McAfee (on-line security company). My adventure began very early in August, 2013. I read the first five or six complaints I found here on Consumer Affairs Site and all resonated with me. I still don't know how legitimate they, iYogi, is! Here I'm specifically responding to something Gerald **, Tulare, CA, said, i.e., regarding the concept of, or word "Teamview" - if you are involved with iYogi and hear or see Teamview, or TeamView, as a "new" way for "an iYogi technician" to access (take control of) your computer, I suggest discontinuing the session by clicking the big red 'X' toward the lower right hand corner of your screen.

I have been with iYogi for 5 years and was satisfied up until about the last 18 months, when they started high pressure sales tactics. Their tactics have escalated to the point, that if they cannot sell me something they will screw up my computer and then hang up leaving me without the service that I have prepaid to them. In the middle of the repair they will launch into this sales pitch and if I politely tell them I cannot afford it they become rude and arrogant... Usually these are Level 3 males. Then on programs I have prepaid for 1 to 3 years they will insist on reselling me the same tech service or program, but before the end date of the ones I already purchased. I have taken my complaints to what I think is customer service but I never get satisfaction as they must be in collusion. So now I am taking the issue to my credit card co. If they don't cease and desist with these tactics I will stop doing business with them.

I recently found myself online with one of their reps... Did not realize that it was as a result of a pop-up or something like that. I did chat with them and they hit me... Well it seems that the situation is possibly remedied... However, you guessed it... another pushy demand. I guess those folks must be paid on commission. I would like to get out of the contract and if anyone has a suggestion please advise.

An Indian tech rep who claimed the name of Alex from this company (iYogi) called and represented the company as partnered with Microsoft to fix computer errors and problems that had been reported to Microsoft. I was somewhat skeptical but after viewing the website he sent me to, I agreed to let him access my computer with a program called Teamview. While in my computer, he set up a user password (I didn't know this at the time) for Windows (Win 7 Pro) and then after claiming he had done a lot of work on it in the thirty minutes he had control said I had to pay him $199 for a service contract. I refused as he initially said it was to be free. He didn't actually do anything to speed up the computer that my System Mechanic program couldn't do.

I signed up for their program and they initially cleaned up my desktop quite well. When I began to experience some problems with speed and such, I contacted them because I was still under contract. Instead of repairing and cleaning, the tech kept pushing a new program at me. I kept telling him I did not want it and I could not afford it but he would not stop! I finally hung up on him and he called me back, still trying to get me to sign up! I will never use iYogi again and I will definitely steer my associates away from them.

I call for assistance with my HP Officejet Pro 8600 plus. Got the number from a HP site, 877 417 8059. The person answering the call took control of my laptop with my permission to help me find why the printer was not working after installing new ink cartridges. I mentioned my HP laptop was running slow and he offered to check it. He found a lot of temporary files slowing the laptop down. He offered to fix it but when I refused the offer, he promptly ended the call. His doing so caused my laptop to start in the safe mode which shut down all programs. A few hours later, I realized what had happen and called by and was told they had no record of the first call and could only assist me if I paid a fee. This is scam.

For a hefty fee I subscribed to iYogi for some problem I was having with my computer, and this was fixed. Subsequent problems however were not fixed and I had to fix the problems myself after some research. I found iYogi's attitude to be cavalier when I called them. They were more interested in selling me more of their services, which I might have bought had they done a good job for me in the first place. Also sent me emails telling me my computer was at risk and that they knew how to help. I found all this very tiresome. I was disgusted.

I was trying to find out if I bought the McAfee software that allowed me to install a copy on my desktop and my laptop. Somehow this iYogi came online and ask me to allow them to remote access. I am thinking that these people are connected to McAfee so I allowed the remote access. Then I asked how much this process was going to cost me and the lady told me it was free. After about ten minutes, she tells me that I will be switched to tech support, this is when I started getting a bad feeling in my stomach. She also told me I only had software McAfee for one PC. I was then switched to Tech support. This person ran a scan on my laptop and told me that there was 116 problems on my laptop. I asked how much that would cost me since the lady before told me my laptop would be fixed for free. Well, the process went from free to $199.99. I told this tech that I would scrub my hard drive and do a clean install. The tech seemed a little angry that I wouldn't let him fix it and wanted to know why and I told him again, I would fix it. The very next day when I went to turn on my laptop and it would not boot. I hope iYogi did not do something to my laptop but what a time for my laptop to quit working altogether.

I had subscribed to iYogi and used it once. They sent me emails for me to reconnect and get service. One email specifically said my Flash program needed to be updated. Since I was having trouble with FLASH, I called. After a 10 minute wait, I got connected to a tech manager. He spent more time trying to sell me more service than he spent on fixing my my computer. He took control but used little time to "fix" my computer. Result - unsatisfactory. FLASH was not corrected and was not updated. The operation of my computer was not improved. It is still as slow as it was. I won't subscribe again and would advise others to not subscribe.

I had my first dealings with iYogi about a year or so ago when trying to resolve an issue with my relatively new laptop's slow performance on the back of installing software that came with an external hard drive. Although the problems I was having were eventually resolved, it required a costly time and money investment and I ended up having to reinstall my operating system, granted the technician at iYogi attempted many other options before we resorted to this one and I was appreciative of the time he put into trying to resolve the issue.

I was receiving phone calls from iYogi at inappropriate times so ignored these. I logged onto my computer (after not using for weeks) and noticed a virus. I phoned iYogi who then advised I am due for renewal at $399.99. I informed them I wanted current problem fixed and we would discuss renewal later. I was then told I needed antivirus (which I already had and had been disabled) & configuration disk. I informed the operator that I would get a second option which I am very glad I did. Bogus rubbish. I can now not access my computer even though I have deleted all programs & icons of iYogi. So angry!

Signed up for the minimum support deal, have not called me back since. They even sent an email stating the time they would call back and did not. DO NOT USE THIS SITE THEY HAVE TAKEN MY MONEY AND HAVE GIVEN NOTHING BACK.

12-02-13 called iYogi to let them know I could not pull up my bank. After over an hour no success, they informed me my subscription would expire 12-03-2013 and I need to renew because when they call back they will not be able to help me. I authorized $119.99 for my yearly renewal through Dec. 2014. They took two payments. Cannot get no one on phone as of 3:00 PM today. Answering machine says open 12 -9 pm Eastern standard. Mail box filled up

On September 20, 2013 IYogi billed me $466.91 for service coverage. Then on November 20, 2013, they billed me again for the same $466.91. Their customer service representatives confirmed the second billing, but their billing department refuses to issue me a credit for the second billing. I have had to cancel my credit card to prevent additional billing. My credit card is working with me to resolve the issue, but IYogi will not! DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE DISHONEST AND JUST WANT YOUR MONEY.

I was persuaded to buy a 2 year subscription with iYogi technical support and am very disappointed. I found out that all they want to do is sell you something instead of fix computer issues. My computer was working slow and they suggested I upgrade to Windows 8 and Office. This cost me over $500. Later I found out Best Buy had the same software for half the price. Microsoft told me that it was not wise to download Windows 8 to my older computer that was Windows 7. It messed up my computer and then they tried to sell me a new computer... the nerve of these people.

IYogi set up an administrator account on my elderly father's computer and then moved most of his files there and also made them hidden. They insisted that he had to update Windows to access them. Told him, under no circumstances should he log in as administrator where the files were hidden. We found and moved the files. Today they called and wanted to demonstrate how many viruses he had so he'd buy something else. He said no and asked to speak to a supervisor. The supervisor got irate and said they would remove Windows so he couldn't use anything. Also said, if he didn't do what they say the computer will be "no good - just throw it in the garbage." Heard about the company through HP support. What an unethical scam...

I had written a review earlier this week. It appears I will get a refund. After much haggling and being firmly polite, they made an offer to me for a partial refund! I must have spent an hour on the phone. Every time the person asked if someone could call the next day, or offer another negotiation, I just said full refund! This guy claimed they are accredited. I explained that many companies can post the logo; however, after reading blogs and other research regarding the company the only accepted action would be a full refund. I did receive a notice by email and agreement on the phone this would be credited in the full amount in 5-7 days. I would suggest anyone else with paying these costs do the same! I will let you know!!!

I was desperate to get my documents file open and working by the end of the day. Ever since I bought Office 365 AND returned it my computer had been acting up. Uninstalling Office had fixed everything but left my document file unable to open in anything but Word Pad. Several of the files had saved in XLMS. Well, I mistakenly thought iYogi was affiliated with MS. The man was very helpful at first. Told me everything that was wrong with my computer. Then the price to fix it, $99.98. By now, it is getting late. So fix it. Long story short, they "fix my computer" but it has no Word or Works program on it at all and they want to sell me MS Works 2013 for 174.99 to open my files! I said no. They don't like that. I finally said, "You lost it, you should be fixing it for free." I will go elsewhere and buy a program and fix it myself. Now the day is gone, my customers taxes are late, and I am out $200.00 and my computer is in no better shape than it was. RIP-OFF.

I was assured I would be able to contact iYogi on my computer shortcut... no info. When I purchased my security program, I inadvertently got connected with iYogi. Since I had to have my laptop up and running the past weekend, I reluctantly agreed to pay a huge fee of $169.00!!! (This is a Dell Laptop, and it was inferred that they also supported Dell.) There is a lot more to this story, however I am going to take my complaints to Dept. of Consumer Affairs and the Dept. of Agriculture and Trade unless I can get some resolution first through iYogi.

My son's laptop was having issues to the point that his screen was blue when he turned it on and he could not access the login screen to open it up. I googled Dell support and I thought I was talking to someone from Dell Tech Support. It turns out I contacted this company instead. The individual on the other side of the line stated he was from Dell and let me know that he could help me re-install the operating system if I had the disk. I did not have the disk and was told as such that a technician would need to come to my house to upload the operating system for $169.99. I was shocked because I thought the Dell 2-year warranty would cover the problems on the laptop. Again, I need to emphasize the individual on the other line stated he WAS from Dell.

I ordered an AVG tune up and had it charged to my credit card. I was not able to install it so I paid an additional 14.99 for them to install it. When that too failed, I called to get my money refunded and somehow got connected to iYogi. I think they said they worked together. That man said he could fix my computer because he was certified and showed me a screen saying iYogi was A rated with the BBB. He assured me he could fix my computer and I should bet 7 more years of use with their regular tech support plus the tune up for 199.00. I agreed to his plan.... and spent at least 5 hours connected to my phone while he worked on 'till he said it was now faster and ready to go. Was I satisfied? I said yes... assuming it was all done correctly.

Somehow, they intercepted a phone call to QuickBooks and represented themselves as QuickBooks. I have a package, but was told unless I gave credit card number to them, there would be no help. After they stole my money, my computer had the same issues plus constant pop ups from all over at all times trying to sell me something. I have spoken to Quick Books since and they advised me to follow up in this manner to see if my money would come back. Over $300 to virtually ruin a new computer belonging to someone not very literate with computer use.

A few months ago I called what I thought was HP computer support. My laptop was only a few months old but had serious issues. I truly thought I was calling HP, but now I see that somehow in my desperation I called someone else. They downloaded a file onto my computer and checked to see if I had viruses, etc. It said I had malware and registry errors, and needed updates. They told me for $130 they would fix it. I said it may still be under warranty, but they said I must pay to repair it. After an hour and a half of my time, it occurred to me that I was being conned. I said "I don't have the money" and she said "How much do you have?" which I thought was bizarre. I said I can easily close the lid on this thing and use my desktop. I said goodbye and realized I could fix the computer myself, which I did.

I have had my computer downloading Windows 8 upgrade (I was told I needed to buy) for 5 hours (totally unable to work since 2:00 PM today). It is 6:30 PM. Rep said to call back when download was complete but my phone has been on hold for 1 hour now and I am furious!!!!! I cannot work on my computer and I have deadlines.

I was sent an email from iYogi stating I needed to update my Windows operating system. I also had an alert from McAfee (I have this service thru iYogi). I called iYogi telling them about the email and the alert. Well, it took 4 hours and the technician said I'd have to continue the fix later (I had to go to work) when I got home but I could continue using my computer as usual. When I got home and tried checking my email it I repeatedly told him I couldn't afford it. Then the supervisor gets on the phone for more hard sell. This was 11pm my time.

I've had numerous calls from iYogi, Ask PC Expert, and Girik Windows Technical Support in the past 18 months. These calls are always the same: "We are getting error messages from your computer..." Through Girik, I let them upgrade my operating system from Vista to Windows 7 in June 2012. Turns out, Windows 7 was not genuine, so I had numerous calls re errors from iYogi and other Indian-accent technicians. Two months ago, in response to one of these calls, iYogi sold me a Windows 8 upgrade to "fix" my Windows 7 issues, except when I got the disk, I realized I could not upgrade to Windows 8 without a genuine Windows 7.

This problem has been resolved. iYogi has paid me for my work.

Is IYOGI reputable or did I purchase a scam for computer help? Computer acts differently and I don't want there to be consequences since all my accounts are on this computer, etc. I got them by mistake and they helped me but never resolved the issue concerning scanning on the printer at work.

If you even do a search for iYogi reviews, you'll find dozens of websites that list numerous complaints about their technicians and their inabilities to fix computers for homes or businesses! I found a ton of reviews like these on **, where they list out specific instances where they have fouled up people's computers. There are, however, many good reviews written by people also, but they appear to be written by the company themselves. They are difficult to understand and appear to be written by someone that doesn't speak English as their first language. Have you ever tried understanding these guys? I hired them to fix a computer with their unlimited one year plan and got hosed also!

I had a cracked screen on my HP laptop. I called HP and was directed to iYogi. Boy, do I regret that! A technician came to my home, tried to repair the screen, and damaged it further. They wanted to charge me more money! I fought that and they agreed to fix it at the original quote. Fine, I thought! I waited several weeks for the technician to get back to me. When he finally did, he was at my house for almost three hours. He further damaged my computer and he wanted to be paid! I refused and he stormed out. I fought for nearly an hour, in tears at times, cursing at other times and finally I got my refund.

I called iYogi, thinking it was a customer service for Dell. When the guy started to tell me that he wanted to take control of my computer (just because my McAfee product was causing problems?) and straighten it out, I almost said yes. But then I said no, because I don't know anything about their services or company. When I heard the East Indian accents, I knew something was shady. They said they worked for a lot of companies, including Dell.

iYogi support is terrible! They cannot understand English and then blame you if you mess up. The first technician signed off without checking that my computer was fixed; it was not. Then in his records, he stated that he transferred the call to another technician which he didn't. He outright lied! The second technician kept trying to sell me a backup drive from iYogi while he was trying to fix my computer. I finally had to tell him, "Let's get the computer fixed first and then we can talk about it." During this call, my cordless phone was dying, so I gave him my cell phone number which he repeated back to me.

They cancelled all my services and claimed that they sent back my money, yet I only received one refund. Then, I called for the rest of the refund they claimed was sent and it was not. Oh my, $99.98 approximately.

I tried to update billing information. I was told that I could no longer be billed monthly since I was changing the bank debit card. Then, he told me he could save me money if I would pay $99 upfront. I told him all I wanted to do was update the payment method. If I couldn't continue as I was, then I wanted to cancel the service. He continued to pressure me and then finally agreed to transfer me because he couldn't do that. I have spent the day being transferred besides not being able to understand whom I was talking to. I have spent 2 days trying to do the right thing.

I lost wireless internet connection. I phoned Netgear as I have Netgear router and Netgear Wi-Fi range extender. Netgear/iYogi remotely took over my computer and told me they had fixed the problem but it was only a temporary fix. Then, they asked me to pay $199.00 to make it work again. I refused and contacted Charter. Netgear/iYogi left a PC diagnostics icon on my computer and my computer doesn't work even after uninstalling their software. My computer will not let me delete them from the trash bin and now my computer does not work or function. Netgear are scam artists and they have ruined my computer.

On 12-12-2011, I called McAfee to renew my virus protection, and I got a company called iYogi working for McAfee. They renewed my virus protection, and told me I needed to have fifteen things removed from my computer, for $149.00, and would work better, so I said okay. When they finish, my computer would not work. All it said was "we apologize for the inconvenience, but someone added new softwares to the computer" The cost is as much as the new one, so I bought a new one from Wal-Mart for $438.00. They erased everything. I think I should be paid back for everything.

I received a pop-up window saying my McAfee was expired when it shouldn't have been. It was less than a month old. So not wanting to be bothered, I paid the $39.99 and it did not change anything. So I then contacted McAfee customer support because something was obviously wrong. Instead of McAfee, I got an iYogi rep so I assumed McAfee was using them.

On 28 January 2012, I located what I thought was the toll free number to McAfee virus protection support. My issue was that I'd purchased their product and had proof of this but somewhere between purchase and download signals got crossed. I dialed the number and was connected with "Madhusudan B" who proceeded to help me correct the error. I gave permission to for access to my computer under the assumption I was speaking with McAfee. I was on this call 44 minutes with this person who was doing who knows what inside my computer before they drop the bomb that I could purchase the tech support I would need to clean out the dangerous information my laptop had been infiltrated with since my McAfee hadn't been correctly installed. I had to drag out of Madhusudan B that this whole time.

I went to McAfee to update my virus protection and they told me my computer need be cleaner of fifteen different things. So I told them to go a head and do it. After they finished, my computer stop working. Every time I call, they put me on hold, or say they are going to call me back, but never do. This has been going on since 12- 12-11. Thank you.

iYogi represented themselves as Kaspersky support, but that is untrue. My computer froze while your technician was working on it, and he abandoned my problem. After three days, I have resolved the issue and myself. If you were truly Kaspersky employees, you would have known the issue to have caused the Kaspersky problem. I searched and tracked your phone number on the internet, and found you are not affiliated with Kaspersky. I found a list of people who have also had bad dealings with you.

When I was unable to install a NetGear wireless adapter. I called the service telephone number listed on the NetGear site. iYogi answered and I began what ended up as a 3.5 hour marathon session with a service technician. The problem was ultimately solved. I am now able to use the wireless adapter and the fix did appear to be complicated. However, it was clear the repair and consultation was needlessly prolonged and during the remote access session, I authorized (in order to allow the technician to scrutinize my computer and assist in the repair - pretty standard these days), he spent a lot of time looking at what webpages I browsed, eventually telling me my problem was a result of a very deeply infected computer with details offered by iYogi's diagnostic software. How convenient, eh?

This was the number for technical support on the back of a Netgear wireless adapter. The technical support was through a company called Netgear. After talking with an agent, he proceeded to tell me that the only way to be able to use the wireless router was for him to fix things on my computer for a price of $169. I did not purchase this, and after hanging up with him, I switched around a few wires fixing the problem at no cost!

Here is my account info below. I tried to reach McAfee security when I had a problem with my account. I was told that iYogi was their representative. They said that they could fix my laptop for $299.00 with a guarantee. They installed a test version of Norton. Since then, my laptop has been filled with high risk viruses. And each time I use my browser, it is highjacked to a sales page. iYogi did download an access to my laptop. I am not sure if this is secure or not. Their toll free number is 800 237 3901.

I had a problem repeatedly with my computer running slow. I contacted Iyogi many many times after $300.00 and two weeks of 4-6 hour sessions; they never spotted the problem. One thing they did do was disable my Windows Media Player and my virus software. After hours of frustration, I asked for a refund of my money. I now have a worthless computer. I called Dell directly and they tried again to return me to the worthless hacks of Iyogi. I said no ** way; so, he offered help to restore it but wanted a fee to which I replied, 'No ** way. Are you going to charge me to fix something your company screwed up in.' Now, I am going local to see if this thing can be repaired, and was refused by another ** Dell again. Furthermore, I will be telling everyone I know how useless Dell is in support. Oh, and the tech support is in India and they are totally worthless!

I can only hope that my report corroborates that of others. See also what a Google search of "iYogi scam" shows. I subscribed to their services one year ago because I had a PRINTER problem. They solved the problem successfully. Their quote for a one-year subscription was $40.

I don't have this address as they are in India. I was directed to them from a Microsoft Support address. I called because I couldn't get my Office 2010 "Outlook" to work. It kept asking for the key number. The iYogi technician said that they could take care of it and speed up my computer while taking care of any virus, etc. It cost $299.99 plus four hours of my personal time. Not only did they not take care of it, my computer is slower than ever. At the end of the call, they told me that "Outlook" is not part of my Office 2010.

My apology to McAfee: Yesterday, I placed a negative comment about McAfee. After a lot of internet searching, I found that I had been duped by a third party. Just be sure you are getting your product from McAfee. I thought I was, the contract that was emailed to me stated 'thirty day money back guarantee' and 'one full year of customer support'. First, the download I got would not install, I linked for assistance and 'they' installed it.

This company destroyed my laptop and took my money and wont give it back to me. This company is running a scam and putting false information on the internet.

On 3/27/2010, I called Microsoft tech support to fix my PC. I paid $139.99 and was connected to iyogi.net for technical help. After 2 1/2 hours on line the computer ran better but not completely fixed. Since then I have been getting fraudulent debits on my bank account from Mumbai, India. I have never shopped at 10north or shoppersstop. I have cancelled my debit card, but still get the debits. I believe my information was stolen while on line with iyogi.net for so long. All of these companies are in Mumbai, India. This caused fraud to my bank account: 5/8/2010, $88.04 Shoppers Stop; 4/29/2010, $44.86 Shoppers Stop; and 3/22/2010, $73.98 20north.com, all Mumbai, India.

We used to subscribe to their computer support services and they keep calling now. I've asked them to put us on a "no call" list, but they called again. I did not get his name, but he said he was a supervisor and kept insisting to tell him why we do not want their services anymore. I kept telling him we're not interested. He proceeded to ask me if I still have computer. I said, "That's none of your business!" He kept insisting until I hung up on him, without him ever agreeing to put us on a "no call" list. It’s just that I'm physically stressed now and I feel like they were trying to rob me of my rights as an American citizen!