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I was with iYogi Tech Support for 3 years. I kept having all kind of troubles with obvious clichés, black screens, slowed operation of emails and other programs, etc. Eventually, the iYogi techs had me buy their "Tech Genie Program" to clear the problems at C. $60 a year then, they had me buy the Windows 8, then Windows 10 (which was free from Microsoft), then a special program to make "Tech Genie" work better, and finally 5 (five) years of their services! They got me to the tune of $959.00 and I still had trouble with my computer sign on, programs, emails, etc., etc.
Finally, I asked for a pro-rated refund of my money from them which came to (less the time of usage) about $259.98. I never got a refund, I, therefore, dropped them and got another tech support service. I am still getting harassing phone calls from iYogi as they want to take over control of my computer! (Like I would fall for that after what I've been through!) Now, I have a good tech support service my computer is running fine; which tells me iYogi was creating the problems so that I could pay them to fix them! I have complained to the FTC, BBB, and now to Consumer Affairs. I simply cannot believe that people are still rating iYogi high...when they are the epitome of SCAM! DO NOT USE, FALL FOR, GIVE MONEY TO, OR SPEAK TO iYogi Tech Support. My rating for them is **. Take my word for it. This company needs to be prosecuted for fraud, theft, and as a very ingenious SCAM!
I started using iYogi 7 years ago when I bought my last computer and they were recommended by the internet security software company I used to install my security. I used them another 3 years but every time I called with a problem they would attempt to get me to sign on for additional services even when I clearly stated I was calling for service and would not be extending my service or adding to it. I finally asked for a supervisor and told them that the next time they started hacking me about renewing early I would cancel.
When I got a call from them at 4AM one day, I canceled my service.I did owe them anything. Another supervisor called to try to get me back as a customer and I declined. Recently, almost 4 years later, I have started getting phone calls at all hours from someone from iYogi claiming that they got a message from my account or from Microsoft or today from my email account notifying them that I had been hacked. I have asked this man numerous times to take my number out of their system. Today he told me ** and then asked if I had a ** when I asked to speak to a supervisor. This man had my account number from iYogi but when I called their corporate office I was told they are out of business and the new business name is Tech Plus.
I used iYogi tech support services several years ago till I finally caught on to their scam of telling you something is wrong with your computer and they will fix it by taking remote control, which they then use to get you to purchase more products. I cancelled everything but several years later, they are constantly calling me to presumably refund my money. I have told them I am not interested and don't want them to call again but they persist. And I mean persist! They have so far used 3 different untraceable numbers and call several times a day. I have blocked all these calls but it's really obnoxious. I can't figure out why they keep calling! I wish there was some way to make them stop!
Received a call one night claiming that my computer wasn't working right and that it needed to be fixed. I had a bit of trouble understanding the Indian accent, but was able to understand enough that I "needed" help. The dumb sucker - me - fell for the scam, even WHEN he got into my computer. He was able to show me all of the numbers on my computer that were wrong. Soon after my $200 were in his pocket, I learned that this was a scam. I went right to the c.c. company, they credited my $, issued me new card. iYogi continued to call, call, call. Then calls stopped. Now they want to give me $200 back PLUS $50 for my trouble. Oh. And they want to get into my computer to do it. NO WAY JOSE! 7 calls in past week.
As of the last 2 -3 months, I've been getting some calls from a person claiming to be Alex from iYogi. About 3 years ago, I signed up with them for computer support, which really didn't amount too much. Then, the calls started coming on, claiming they are trying to refund money into my account. I checked my account, and over the past 3 years, I've received no information they were taking money from my account. I'm getting these calls at least twice a week from this guy called Robert. I asked for his phone number and he gave me (682) 500-3952.
I called that number, no answer. Robert has an Indian accent, but the calls continue. Calls were now coming from a spoofed caller ID: (254-585-85). Certainly not a valid number. Calls were immediately hung up as I said "Hello". Then, this morning, I was able to talk to this Alex guy, and asked him for the company name, address, phone number, and email address, thinking that if he wants to refund my money, he would be anxious to provide me that info. He immediately hung up. Obviously, he was intending to ask me for my ATM card number to scam me. FACT: This Alex guy said he was from iYogi, and wants to refund money from me, which he hasn't taken any from me. So - BEWARE of people representing iYogi, telling you they want to refund your money. It's probably a scam.
iYogi random called me from an unlisted number. With little or no information who they were, and with some urgency, they told me I must turn on my computer right now and get a security update. I believe I also heard something like "no charge". I am fairly tech skilled and aware - and I immediately suspected a scam.
So I innocently asked some questions. Then, partly because of the difficulty I had understanding the agent's heavy Indian accent, I asked to talk to the supervisor. After I specifically asked these questions, the supervisor, also with an Indian accent; told me the company was iYogi. Explaining I was being cautious, knowing this was a common scam danger, and shouldn't Microsoft be doing security revisions, he said they were a "Microsoft Certified" service company, based in Texas. He explained they sometimes use agents from India... I asked if he knew what kind of computer I had. He said "Windows 10"... Obviously just a good guess.
I was amazed how, expressing my concern, I noticed how other questions were artfully dodged as well. I could have been easily been taken in except: I had been approached by iYogi two years ago, and for what was supposed to be a "nominal charge" ended in them demanding a huge amount of money. They called me very insulting names after they partly installed some software, then told me how much to finish, and I balked at giving them my credit card number. They hung up. I had to, with some difficulty, remove their software on my own to get my computer functioning again.
31 phone calls from differing numbers for iYogi. Another 2 today. This telephone number showed as a NJ phone call, I cross checked it, comes back to a Jacksonville, FL phone so they are now phishing (is that the correct terminology?) Anyway, today they told me I was getting a $299.99 refund back, please go to my computer. I told them send me the check, they said they could not do that. Told me go to the computer and they would walk me through the process to complete the "form", told them I was not doing that, send me an email. He said, they can't do that they are no longer in business. Told them "I'm not going to my computer, don't call again". I blocked that number, expect repeated calls in the future. Block any of their numbers, keep a log of the numbers, date, time and telephone number. Report it to your state Attorney General's office and the do not call list.
Scammed out of $500.00. Person representing iYogi contracted me by phone. Offered a rebate fund of $349.99 to do this. Was online. During transaction he showed me a transaction for $968. Huge mistake! We worked out a deal to refund iYogi $500.00 by Western Union. My bank account shows that no $968.00 was credited to account, therefore $500.00 was removed from my account.
I made the mistake of thinking I wanted or needed their services. After about 10 minutes on the phone, they told me they needed to access my computer to make repairs. At this point, I said no because at no point did I want anyone accessing my computer over the phone. I stated that at the start of the conversation, I was told they would just give me the code to unlock one of my programs and that I could take it from there. I said no and canceled everything. A month later I was charged a fee and I contacted my c.c. company and told them I did NOT authorize the transaction. Finally, after a few emails and phone calls the actual company credited my card. A year later they keep calling and calling. I had to get really rude this time and told them to take me off their list as I will never ever deal or recommend them. It is now turning into harassment so I'm starting with this post and if they keep calling me I will have to take further action.
I purchased iYogi antivirus protection several years ago and when I actually had a virus on my computer they took remote control over it, screwed it up, charged me more money and then scammed me out of more money by stating they were not able to repair the problem and I had to be connected to another group. I had to provide my credit card number so that my computer could be repaired and in the meantime my credit card company called me stating that there were gaming charges that just came up on my card. My credit card company blocked my card immediately and issued me a new one. Now iYogi calls and harasses me each and every day. I have no idea why they waste their time harassing people. This company needs to be shut down!
I had a contract with iYogi. Every time they called they pushed for me to buy new support products from them. When my contract was up I didn't bother to renew it, and now I am constantly harassed by them. I no longer have computers in my home, I do everything my smartphone. When I informed iYogi of this their representative call me a ** liar and told me that I was full of ** and hung up on me. As far as I'm concerned any company that has Representatives talk to their customers in such a manner is not a legitimate company. After that believe it or not another representative called me and asked me to open my computer so they can perform technical support. I told the representative what happened and instead of apologizing he hung up on me too. So hopefully after all this they will stop harassing me.
For a few years I used iYogi support. They were supposed to send it to me in 10 days. O.K. nothing great. Then about 1 year or so ago I ordered a program and paid with my credit card. About 2 days later I tried to cancel it. They canceled it and said they would refund my money. For 2 months I was told it was in in the works. Then they were gone. I still had time on my prepaid service. Now I'm getting calls every day from somebody claiming to be them. Everyday. It's a bogus #. They screwed me out of about 250.00$ and now keep trying to do it again. I hope this helps some from getting ripped off.
I was contacted by iYogi telling me that my computer had been hacked. The tech tried to sell me 4 programs for over $1,300. I have a membership with Geek Squad. I contacted them today and they scanned my computer. Not only was I not hacked but I did not need the programs that iYogi was trying to sell me. I do not appreciate the way in which this person tried to sell something to me that was not needed. Also when I refused to buy the products this person continued to call my phone several times which I did not answer. NOT happy with iYogi at all and will no longer do business with them.
I called IYOGI with whom I had a 3 yr service agreement. Tech Club answered and said IYOGI was out of business. They flashed an article on my screen but didn't allow me time to read it. They applied high-pressure sales tactics to sell me a 3 yr. plan to protect my computer, printers, internet network, and iPhones from being hacked, for $799! They told me: All their techs were located in the USA, and the company was an American company that had been in business for 10 years. All their techs were Microsoft and MAC certified. They would never install any kind of software or programs on my computer. They showed me their website (techclub.com).
Asked for permission to access my computer, and then showed me a screen and said I had at least 2 dozen "authorized and pending authorization" IP addresses using my internet network; and that I was in danger of getting hacked. They told me "the good news is, no one has entered my computer yet." They told me I had all kinds of ransomware and malware viruses on my system. They assured me that if they fixed it now, my computer would be safe and secure, so I said yes. They asked for remote access which I granted. Then, they asked for my MAIN computer PASSWORD to gain access to my computer. This made me uncomfortable, and raised a red flag, but I was so scared of losing everything on my computer due to all the viruses, etc., so I gave it to them.
Then, the salesperson (whom I thought was the Tech) started moving stuff onto my desktop. I saw them open my DROPBOX file, close it quickly and then open my ONEDRIVE file. They were moving so fast, I couldn't follow, and when I asked questions, they diverted me by asking me a question. After signing the 3 yr contract for $799 and giving them my CREDIT CARD info and the password to my system, a different Tech came on and cleaned my system but I didn't have to wait on the phone the entire time, which meant that I wasn't watching their every move because I was free to move about the house and do my thing. At the end, the tech called me and we chatted. He was in India! Another red flag rose. They said all techs were in America.
What I found after the fact was a hidden folder under my task bar, it was "untitled". Inside this folder was my ONE DRIVE with all its files. In there, I had my passwords in a hidden file with a name no one would suspect was passwords. Another red flag! I immediately changed my computer access password and then every single password on every account. It took hours! I then emailed the company and cancelled the service, asked for a refund, and told them why (all reasons I listed above.) I told them I felt they were a scam, and I was going to report them. Within 2 days, I had a credit of $799 back on my credit card, thank goodness!
DO NOT DO BUSINESS WITH THIS COMPANY! They are trying to scam you and I should have listened to my gut when they asked for the main password to enter my computer. If I allowed "remote access", then why would they ever have needed this info? STAY AWAY from Techclub.com!
I used them for computer support and they were subpar. When I cancelled, they became a clingy ex. They call me EVERYDAY and I don't mean like every day, I mean EVERY single day. I have asked them to stop and blocked them and they still call. I changed my number and they call that too. DO NOT USE!!!
I used their service and was very bad. Always a problem in fixing my computer. They were always asking to buy more of their products. When I didn't want to use them anymore they kept calling me. I got a new phone number and they still call. And yes, told me to go ** myself when I told them not to call me. I said I would report them to the FTC and they still call (today 8-2-17). This company is bad and their behavior stopped.
They were repeatedly calling me, even after requesting them to take me off their calling list. They finally said, "Go ** yourself" to me after I told them that I don't have a computer. Time of call was 2:50 PM Pacific Time on July 25, 2017 - Phone number 1800 237 3901.
I have been a customer for iYogi Technical support. Last year I made a payment to re-enroll for another 3 years and then I made additional payments for a total of $648.97. Feb 11 BLS IYOGI INC 8667714444 Bl inc $99.00, April 6 $59.99, April8 $329.99, April 9 $159.99. When I called for service was told company went bankrupt. Also was told new company name is TechClub.net. and they want me to create an account with them. After this new revealed information, I contacted iYogi Tech Support and cancelled my account and asked for a refund. So far nothing; from time to time they call me and ask me to access my computer. I denied and told them an American corporation has worked on my computer and everything related to iYogi has been deleted. I paid with my Mastercard and still have not seen a dime. Americans and anyone else out there, Do Not Trust that company.
I was a former very unsatisfied customer a few years ago. Starting about 3 weeks ago I have been receiving at least one phone call per day from IYogi asking for my business. I told them to stop calling. Seemed to make the calls come MORE often.
They cleaned my computer. Had a virus on it and told me I needed to pay $120 to get rid of the virus. They had total control of my laptop and screwed it up completely. So I'm a $120.00 plus a laptop. Now they call numerous times a day trying to get more money out of me. I blocked them completely.
I got a phone call yesterday from Iyogi, and normally it's from the same tech every time. I was told she was out for a few days and he would help me. When I asked for the password, he didn't know it so I hung up. I then called the phone number I had for Iyogi. I was informed that the number was no longer in service! Oh dear. I then called the number I had received earlier in the day and spoke with a tech there. I was having terrible issues and learned on July 7.2017 that Iyogi was out of business! WHAT???
I had no security on my computer. All the items they basically forced me to purchase that was supposed to be good for many years was gone and I had all kinds of viruses on my computer. I had just purchased a security item in late May for over 400.00 making the total amount I have given Iyogi well over 2,000! OMG so yesterday I found someone that could fix all my issues for a grand total of $650.00. I sure hope they don't leave and is anyone out there filing a class action suit? If not, we sure need to.
I purchased a virus protection service from iYogi several years ago. They "renewed" my virus protection the following year without authorization using my credit card number. I was lucky to have the charge removed and tell them I no longer wanted the service. Now, two years later, they call repeatedly. I say to put me on their do not call list and they still call. I can't type some of the rude and ** things they say to me in a G-rated setting. They call me from 800-237-3901. It is disturbing harassment. iYogi is a scam.
It was okay for a while, but then all hell broke loose this May! I was scammed out of money to the tune of $8000! They called and told me they were going to refund me $200 of my subscription because I told them I wanted to stop their services. They would not mail me a check from India for a refund and insisted getting into my Wells Fargo account or Discover and it sounded like they were going to do an EFT; reluctantly I agreed and they issued me a check for $2200 and I told them the amount was wrong. They told me that they could not issue the correct amount because of the India location and it cost money to give me my refund. I told them to forget the "damn refund" and leave me alone and they said I owed them $2000 of their money. I said they should be able to void the check or stop payment and they said they could not.
They zeroed out my bank account in front of my eyes and had full control of my laptop. I was forced to go to Walmart and purchase $1500 in gift cards and $500 in iTunes cards. The calls that I received were threatening and horrific! They forced me to activate cards and they scanned them remotely and forced me to cut up the gift cards in a specific fashion. The next day I received a call that they needed to remove a "key" from my laptop. But to do that I needed to get three more Walmart gift cards to total $1500 and another $1000 in iTunes cards and I was forced to go to another Walmart in another town. And when I returned it was the same scenario with scanning the cards, etc. Two days later I received another call and I can't remember now why they needed me to get another $1500, but I could go back to the first Walmart to get three $500 gift cards.
I informed them that they had taken my $6000 and they told me they would FedEx a check the following day at 1:00 when there was a. And I waited until 1:30 and left my home was a no show by FedEx. They called me and said they needed another $1500 in gift cards from Walmart because I was not home to get FedEx to return with my check. I am now out $7500! I am furious and probably have absolutely no legal recourse and feel unsafe at times even in my own home!
I signed up for a 3 years contract with iYogi for their services that is still good for another year. I called their number (866-914-9049) for help with my computer. I logged the technician into my computer and the first thing he started to tell me that my computer needed security software of all different kinds and I needed to pay $299 for one year contract to upload their software. I have always had that problem with these people, first thing they do when you contact them for help is they start sales pitch of all different kinds. When he persisted and I refused, he locked me out of my computer by putting in a secret password. He suddenly hung up the phone and now I am locked out of my own computer.
When I called again, another person picked up the phone and claimed that he was from not from iYogi but another company called TechClub and told me that iYogi is out of business and wanted me to buy another contract with their company for $299 for one year. I asked him why their phone number was same as iYogi. He told me that the phone number I called goes to general computer tech support and any company can pick up the phone and respond to it, does not sound right! Not sure how will I ever trust!
They are a rip off. I bought a computer system from TigerDirect/CompUSA with QuickBooks. One of the tech support company was iYogi.com 5 years ago. At this time they were a good company to work with. Over time a company who has come to rip off its customers highjack your computer system if you give them permission to check your system for problems that they tell you, you have. Big mistake I did. They said I had a problem? What problem. Ah it will be $1500.00 to fix. I call them every word in the book. Did not bother them, said they would fix for $300.00. THEY lock me out. Well turn the system off. Started working on it the next day. It took me about 3 hours and had to use Lynx based programs to fix my system. They call me every day. I don't get mad anymore I just let them talk. Last time I let my 9 year old grandson talk to them. You can't call them back. They have too many phone numbers.
iYogi has been calling me from a myriad of phone numbers - all trying to get me to let them access my computer. A year ago I did and they almost took me for $2000.00 by accessing my savings account. They had told me that they owed me money and wanted to put it into my account. When I finally realized what they were doing I immediately contacted my bank and they stopped it. Then I had to have all my account numbers changed, my devices cleaned, etc. Now they call me from many different numbers and hang up when I tell them that I know they are scammers. Would love to be part of a class action suit.
My employer received a phone call from this company today. They claimed that the computer program was corrupted and the Better Business Bureau required that they give us a refund. They indicated they could do a refund via online banking or thru Western Union. We did allow them access to the computer (probably shouldn't have done that). They also indicated they needed our banking information/credit card/SSN. We indicated to them that we do not do online banking (which we don't) and there is no Western Union in our area. We told them we'd be happy to give them our mailing address and they could mail us a paper check. This gentleman started getting upset and started raising his voice. I told him that he didn't need to yell as we were both discussing this refund calmly. He then got his supervisor (which I think it was actually the same person). This person tried to get us to open an online banking account or Western Union account.
We told him "no" and to send us a paper check. He said that before they could remove the software they had to issue a refund and that they wouldn't be responsible if anything happened to the computer. We told them to remove the software and that we wouldn't open an account. He then placed us back on hold. He did something on the computer as the screens were changing. He came back on the phone, was very curt, said he removed software and hung up. Decided to look this company up online. Lo and behold! Were we really surprised! The boss & I are so glad that we did not fall for this. Better to lose the little money that was spent over a year ago (under $300), than to lose the business assets! Computer is going in to the local computer guru tomorrow for a check up...
I get 5-10 calls everyday, telling me that my computer service protection has expired and my computer has been compromised, and they are the only group that can recovery my computer. I've never used their service, never would use them. I tell them that every single call and they don't care. It's obvious they're on commission and hope they can find someone to give them money. I've told them I have made a complaint with the FCC for harassment, that doesn't stop them. I've pleaded, begged, yelled at them trying to get them to stop calling and they won't. They call from a different number every single time. It's beyond frustrating.
Would take a day or so to write a review. Reading the ones above have brightened my day. I will only say, "DITTO" to the majority of them. However, one little event occurred in which I did not get mired. I paid for a two year "subscription." The iYogi person could not fix it. They apologized. I demanded, as the time for refund began to close in on me, a refund. They said they would do so. Several calls later, I got an interesting one. "We are so sorry, we made an error. The refund we gave you was not correct. It was to be $399. The error we made was to give you a refund of $3990. Would you please go to your Western Union and have them send a money order to (they gave me the name of a bank in London) to balance this account?" I almost fell out of my chair laughing. WTF? They must have thought I was some rube from the "dust bowl" days.
I tried to get more information from the fellow so I could report it to someone, anyone, FBI? or the PD. Upshot: told the caller I would do so in the next few minutes. Hung up. Checked my bank balance. They had deposited $369. Close enough. SCAM? You bet your sweet bippy! Keep getting calls this week. Last night, middle of the night, 2345, ringy dingy. I yelled at the guy. "NO MORE! I DON'T WANT TO TALK TO YOU EVER AGAIN!" Hung up. Couldn't go back to sleep. Finally did. Dreamed a fly was in my wife's hair. Had to get rid of it. Couldn't/wouldn't squash it and make goo, so woke up and no fly. At least I didn't have to talk to that iYogi fellow again. Yet.
I cancelled my 1 year paid agreement with iYogi last year telling them that I did not need a refund, that I merely wanted to sever all contacts with them. Unfortunately, I continued to receive frequent unwanted telephone calls from them from a variety of telephone numbers, and each time I asked them to stop calling. Last week my computer began acting strangely and I noticed an icon on my desktop which I have since eliminated called "(something) Computer Tech." Not realizing that it was iYogi, I contacted them and stupidly allowed them into my computer. They checked my computer and sounded horrified when he told me that my IP information had been hacked and that I was sending child ** pictures all over the world.
He then showed me that ** site and said that the FBI would probably come looking for me and unless I knew personally someone in the FBI, I would be in serious trouble. He then showed me an advertisement from the internet for some sort of device that would solve the problem which costs $6,000. But he said iYogi could sell me some sort of program for only $1,999, but he could get me a discount and that iYogi's legal department could notify the FBI and solve the problem. At this time I told him NO, and goodbye. Then I contacted private computer tech recommended by a friend who fixed the original simple problem and assured me that my IP was not compromised in any way. These people at iYogi are frightening, and once they learn how to contact you they will never give up!
About two years ago, iYogi scammed me out of $800+. Luckily, I was able to contact the BBB and got most of my money back. Now I continue to get numerous phone calls and some of them are inappropriate. They call all the time of the day and night. They have said "** You" to my husband. They have said "I Love You" to me. We have asked repeatedly to PLEASE STOP CALLING. I need to know how to stop this. They call under "Unknown Caller" and then they call under a factious name and you never redial a number for them. There should be a law against this and enforced. Help! Very, Very Frustrating!!!
Stated OK, have spent over $1000 over past 5 years. Finally my computer went weird. Found iYogi has become new company. I was offered part refund of about $400 spent, BUT only if and when I bought new deal about $366. My response was that refund first as there was no guarantee of a refund from a closed business. I found in the past, if service was required, I was asked to upgrade for extra money. I now believed their software to be problematic possibly contributing to my problems. Since removing iYogi software my hard drive is quieter, boots up very fast now. I now have Windows 10 which has in-built protection and free cleaner which is simple and fast. IYogi had my loyalty, I now realised how wrong and blind I have been to the truth.
Subscribed to iYogi for computer service online for several years. It was good until a couple of years ago then I was told they were going out of business. I changed my operating system at that time, feed up with Windows and iYogi. For nearly a year I have been receiving 3-4 calls a day not only at my home but on my cell. Can't get rid of these people. Have blocked numbers, they just use new ones. One call turned into a threat that he was going to do something to my IP. Does anyone know how to stop these people?
I used iYogi 2 years ago and cancelled after I was not getting the service I needed. Three months ago I started receiving phone calls from them at least twice a day. I can't get rid of them. I've asked them not to call, take my phone number off your list, and the last one "you're so beautiful." SCARY! Any ideas on how to get rid of them.
Do not use these people. They promised good service & computer protection and I did not get it. Then I got a serious virus and had to wipe my hard drive. I got my money back and then they bug you to distraction with their calls wanting your business. NOTHING will make them stop. Two years since I had their service and at least four calls a week, often more, as many as three a day. Then they get smart with you and tell you that they have the RIGHT to call you for up to a year after your contract expires. Now they are trying to tells us WE OWE THEM MONEY when we cancelled their service and got our money back years ago. STAY AWAY FROM THESE SCAMMERS!!!
I am fed up with the calls that keep coming from this company. We are logging four calls a day, and naturally many at very inconvenient times. We do not answer and have learnt not to answer any unidentified callers but iYogi persists...
I bought a 5yr tech support subscription from iYogi 8months ago. I spent almost 2hrs on the phone today and tech wanted me to buy a protection subscription and I told him that I was not ready and he didn't want to help me any more. He told me his time was more important than my time and he doesn't have to be nice to me because he is not a customer service rep, he is a level 3 tech support. I was baffled and caught off guard on how rude he was, I could not believe what was dropping in my ears. Please don't go through this pain and save your money - this must be a total scam.
BEWARE OF SCAM. I had an account with iYogi for a couple years and they were great. Then I couldn't contact them in any way. They still owe me money. Now they are calling me EVERYDAY trying to get on my computer. I have blocked the calls but they just use a different one. Now I have 2 transactions on my bank acct for $500 each that is from an unknown person in India!!! I am now fighting this with the bank to get my money back. The bank says the transactions came from my computer... which means they did it while taking over my computer. I am sooo pissed.
I also was tricked into getting a subscription for my Linksys Router System - which I was told by them to use iYogi. Have not heard from them until the past 6 months - about a year after I used them. They put all types of crap on my computer. Had to have the Geek Squad clean up my computer. Now they call at least every day or 2-3 x a day. I keep telling them to quit calling but it doesn't work. I have blocked many of the phone numbers which come in from all over the U.S. and Hong Kong. Now it is a restricted number that calls so I cannot restrict it. I don't know how to stop the calling. I see many others with the same problems.
iYogi is back at it AGAIN!! I have received numerous phone calls the past two months from them attempting to access my computer. After stealing money from numerous American Citizens, this India based business is in NO WAY to be trusted!!! Approximately, six (6) months ago this business disconnected all of their phones lines. They shut down and took everyone's money.
Now they are calling all of their previous customers to once again RIP us off. On every call I have received from them, a refund was requested. When you request a refund, suddenly they don't understand the English Language. The other deception is to act as though a refund is going to be processed, however it never happens. It's all just LIES... One lie after the other. This is a true "boiler room" operation. Don't give them access to your computer. Definitely do not provide any credit card or bank information to them. This is the ultimate rip off organization. DON'T BE SUCKERED IN!!
In speaking with The FBI today, they suggested everyone go to IC3.gov and file a complaint. The more people who file a complaint, the more power and authority they have to take action. We need to shut this company down to avoid others from being scammed. Here are two phone numbers they are now utilizing: 877.978.6732 & 337.232.5702. Please share this information with everyone you know around the world and on social media. I'm not afraid to put this information out there, because it's truthful... Check out for yourself!!! Read about the numerous businesses and individuals that have gotten ripped off by this company. I now do business with Microsoft Services (Washington State - USA). Well trusted, reliable, reputable and American based. I hope this review saves you and others from getting ripped off. "Have A Be Positive Day..... No Negativity".
This co. will not leave me alone. First they downloaded a worm to my computer then would not remove it. I lost both of them. Now they call every hr. and sometimes more often, wanting me to pay them money. Night and day, I have called their embassy. No help there. There is no way I would do any business with any co. in that country. I just want them to leave me alone!!! They owe us 1679.00 for each computer!
I had a 2 year commitment with this company. It worked until I had a notification that would not go away. I called Tech Support and Kevin uninstalled the program from my computer and told me the new link he installed would get me the support I needed. I had one remaining year with them. They are scam artists and from what I have read they are facing lawsuits in Washington and New York states. They did not live up to the terms I signed up for. They are a company I want nothing to do with. I am very dissatisfied with their service.
I worked with the company for last 7 years for customer service and forwarded a lot of customer complaints to the owner Uday Challu to stop the unethical business practices but he continued with the same as he was getting hell lot of it. He never thought of long term consequences. We have left the job but we have not received salaries for last 8 months. He has money to buy cars but not paying his employees. Uday Challu shame on you. I have worst words I can use but waiting for day when he will go to hell.
I called Apple to get help with an issue I was having and was routed to iYogi. Because I had initially contacted Apple, I assumed this was a legitimate company. They solved my issue and talked me into purchasing a 5-year plan that covered 2 Apple devices and 3 computers. After a few months I contacted them for support to find that the phone numbers and website they had given me were no longer in service or available. I was just recently contacted by them. I explained that I haven't been able to use the support plan that I purchased so I had went ahead and made other arrangements for my support. I told them I expected a refund. The person I spoke to said they had my card information on file and would refund the card immediately. This was in October, 2016 and it is now December, 2016 and I have not seen a refund from iYogi. This company is a scam and I want to be part of any class action lawsuit placed against them.
I was a customer for many years and had a good experience (other than that the techs were very sales pushy). But when I had a problem in September after having re-upped to the tune of $375 on a 3 yr. contract, I contacted them and all numbers were unassigned. While looking for another phone number other than those I already had, I found a company listed on a Google Search Engine who listed themselves as iYogi. Called them and explained the problem. They said that iYogi went bust and they were now doing their tech work. They said my money was lost, but they would fix my problem. Would not do so w/out a 1 yr. contract. Charged me $200. I called my daughter, also a customer to warn her not to buy again, and she gave me a different number to call. I called.
They identified themselves as iYogi tech support and explained the problem. I was told that they were in a lawsuit and were not providing tech support at this time. I asked about a refund and was put on hold for over 1/2 hr. Hung up and called the same number again. And this time, they ID'd themselves as the company that had charged me $200 about 3 hrs earlier. I called Dell Tech support and had them remove the Global Tech info (which had placed 150 PUP's on what was said to be a clean computer) and immediately called my credit card company to dispute the charge. They began calling me hourly. I told them I had removed their service and why and said I would be filing w/ BBB if they didn't refund. They did so. However, they have since begun calling me on a daily basis.
I told them that I no longer wanted their service but wanted a refund. I was told that they were still providing service to me and there would be no refund. I asked to be placed on a do not call list. He laughed and told me that I would be receiving HUNDREDS of calls from them. And by golly, I have. Every day - at least once. If I could block them, I surely would but don't know how to do that.
I have been with iYogi for two years. Last week they phoned me to "clean up" my computer and I allowed them access as I have done in the past without problems. The tech I was speaking on the phone told me he needed to transfer me to his "security supervisor". This person proceeded to tell me I was the victim of a hacker from Nigeria but for $199.00 he could "clean" the hack and everything would be fine. I said no and hung up and logged out. Today I received another call and this time I allowed access. I was stupid to. Anyway I could see my desktop icons being highlighted and suddenly they all disappeared!! Before I knew what was really going on I could see "Notepad" being opened up and with this message. "YOU HAVE BEEN HACKED" and "YOU NEED TO PAY" for everything to be restored. Before anything was typed I quickly logged off.
The phone rang and I refused to answer it. It rang 15 times over and over and I did not answer. When I logged back into my computer sure enough everything on my desktop was GONE. I went to "System Restore" and luckily for me I was able to get everything back except the pics that I had on my desktop. I immediately ran my Norton Security and saw in the report logs that they attempted to delete my registry but Norton BLOCKED IT! I have deleted all iYogi programs from my computer and will never deal with them again. They are fraudsters and beware of allowing access to them.
I started using iYogi about three years ago and they did a good job. Last summer, however, it became impossible to reach them and I found online that I was not alone having this problem. I contacted the Attorney General's office for California and filed a complaint. iYogiCare@iYogi.com responded that they owed me a refund and they would send it to me if I forwarded my name & address, which I did. Never happened.
This week someone called claiming to be from iYogi and saying he would process my refund but he needed to gain access to my computer screen to do so. I went a few rounds with him about why this was necessary and eventually got his 'supervisor' on the line. We went through the same discussion and finally I said I would not allow them access. He then started swearing at me for wasting his time. Out of curiosity I went online and found they have a new website, which seemed odd if they are out of business. I called their number and got someone from TechClub who said calls to iYogi were being routed to them. He also wanted access to my computer which I refused. Stay away from them.
This Co. is from hell. They played all the scenarios on me and went as far as to say Iyogi was going out of Business because they had been hacked and wanted to refund my money. In order to refund they wanted me to give access to my PC. Not happening. They call me sometimes 7 times a week. I have answered a few times and have stated I no longer have iYogi on my PC and to stop calling. They keep calling. Usually the phone no. is unavailable or if the No. shows up it is a phantom No.
I have called the B.B.B. to no avail, I have tried the FBI who tells me that they can't do anything Because the Co. is probably overseas. I never got any money back and figured as much. But I would like to maybe help someone else before they hacked as I was. I think a lot was steaming from inside their own CO. I'm just about ready to give homeland Security a try and see what becomes of that. If there is a class action lawsuit I want in. These are true scammers and need to be shut down!!! Any help on this would be welcomed!!!
I had used iyogi about a year and a half ago and they fixed some problems and were quite respectful. They have called me over the past few months and I told them not to contact me anymore as I did not want to use them. Last night I got a message that there was a virus in my computer and I should contact Microsoft and don't close the computer. I did not call them as I don't trust them either. I did contact the people I am using now which is Tech to us, who I have been using and am satisfied with. As this tech was fixing the computer iyogi called to say they wanted to update my computer. I told them I did not need them as I was using another company. This person went into a whole thing about OH No they are no good. When I told them the tech name and where they were from I ended the call.
One minute later they called back said they were from Tech to us and he was putting me through to the tech who was working on my problem, I told them they were full of it, which prompted them to say the most vile and disgusting things to me. I hung up. They called back and more vile things were said. Again I hung up. They called again. I did not answer. I knew it was a scam and let me tell you I have heard a lot of filthy things in my life - but nothing like this. They were using a phone number from California **. I wish there was some way to stop them, but I doubt it.
As I've read many reviews with a similar problem, I too was satisfied with iYogi at the beginning over a year ago, but after a few months they became difficult to get in touch with and when I did, they kept saying I needed to buy more products for them to fix an issue. I paid them nearly $600. Now that they don't exist, I received only $149.99 from Bluesnap. Bluesnap said they cannot help with the rest because only the initial payment I made went through them. So where is the rest of the money I paid directly to iyogi? How do I get that back? Any help will be appreciated.
When my Linksys router was giving me trouble, I contacted them. It was THEY that told me about iYogi and patched me through to what sounds like another India-operated scam. And so I bought a subscription. As so many other reviewers have noted, each time I called them, it took several phone calls and a lot of waiting to get through to iYogi. Once I did, even though I was under contract, they wanted to sell me auto renewals and all manner of other things rather than abide by the terms of the contract and just clean the machine.
Today I tried calling them since my contract ends soon and I got the response "the number you have dialed is unallocated." I had noted at least 5 different numbers for iYogi and I tried them all - same response. AGAIN, IF THERE IS A CLASS ACTION SUIT, LINKSYS SHOULD BE NAMED IN IT. They have discredited their own company by working with iYogi.
My computer got hacked and I needed to restore it so I lost iYogi's TechGenie. When I called to reinstall it I got somebody who said they had taken over for iYogi called TechClub who wanted to charge me $499.00 for a new tech support system for 3 years. Don't let them into your computer. It's another scam. I didn't do it. I had a 2 year contract with iYogi and I lost all my money. If there isn't a class action suit. The internet is NOT safe!!!
I had been a customer for 7 years and all of a sudden I could not contact iYogi for help with my computer. They would not answer the phone or an email. So I canceled my service. They said they would send a refund that was in January of 2016. I have not received as of today October 2016.
Do not believe these people want to refund your money for the hell they put you through with your computer. DO NOT do anything they tell you. Do not believe it. They are only trying to get access to your credit card and bank accounts so that they can pull another scam. They claim to transfer your refund into your account. Then they do the incorrect amount and want you to send money to them. This is a scam. They initiate a "transfer" on your credit card which then goes to your checking account, looking like a deposit. Because you are not looking at your credit card you think they sent money. It is your money. Tell them it is a scam and you are on to them and never call you again. They will never refund your money.
I started a business with a few staff several years ago. Although I'm not bad at computers and systems, I did want some sort of IT support for technical issues beyond my expertise. I came across iYogi, which at the time had ok reviews and was cheaper than other options out there. I decided to try it out. I did a year's support, and I actually did call them a few times and found them quite helpful. After a year they talked me into signing up for 3 more years for an even better rate (prorated of course). That was 2013, which took me until late 2016. I thought ok, you've generally been helpful, so I'll go for it. What a mistake.
I read some of the other reviews. Indeed as of approximately late 2015, I tried to contact them for some kind of issue, and I could not get through to them on the phone. Not just waiting on hold, we're talking unable to get through to any kind of agent. They did have support via chat, but I personally hate chat, I find it takes twice as long. Even that was difficult getting through.
By early 2016 it became diabolical. Although they have a support phone number, you absolutely cannot get someone on the phone - there is nobody to answer the call anymore. They don't tell you this. I tried emailing a complaint after unsuccessfully getting any help with the problems I had - literally there was nobody even on chat to help me (it was busy). I tried SEVERAL times, nothing. I realized they obviously don't take their role seriously. They replied to one of the emails ONE MONTH later, without resolving it all. Just basically an acknowledgement of my email. By then I had made my decision to no longer attempt to use them. I would suck up the final year of "support" as loss, and use other services instead. I told my staff not even to bother calling them again.
They also tried to upsell me things over the years. I bought one useless thing - some kind of support portal that was supposed to help me improve performance on my computer. Total waste of money. Now my favorite part: in September 2016, about a month before my so-called "support" contract was up, they had the audacity to call me, not at work but on my cell phone, about renewal. Let's just say I was not polite. I told the guy this was the first time anybody would actually speak to me on the phone in the past year, to get more money from me but never to actually provide the service I was paying for?! I said never contact me again and hung up the phone. He called me right back!!! "No, no, no, wait sir, allow me to explain..." Seriously??? You had your chance, you blew it. I again made it clear to NEVER contact me again and hung up.
Today (Oct 13), they called me at work! "It's iYogi, how are you?" I was astonished, and perplexed why they would dare call me. They again started to talk about something... the best part was I could actually hear the guy LAUGHING in the background, like he was making this call as a joke to see how angry I was. Totally snickering as he tried to be "professional". When I started to calmly let him know that his company is the most crooked business I can possibly imagine, he hung up. I guess my review is redundant, but I am upset that I paid for coverage I never received. If anybody is doing a class-action lawsuit, count me in.
I have used IYOGI for 4 years with some satisfaction, but recently it became impossible to make contact with them to receive tech support. Their phone numbers are no longer in use. Tech support icons don't respond. I sent them an email and received a response that doesn't solve my problem. I started to get daily phone calls from people claiming to be from IYOGI and wanting me to go on my computer so they can fix and update problems. I keep hanging up on them and am in the process of filing a complaint with the Dept. of Consumer Protection. I hope they get indicted and prosecuted for taking advantage of their customers!!
Several years ago I got my first laptop. I knew nothing about virus and scams. Bought 1 year. Was ignorant about what they did when I let them into my computer. End of 1st year, I paid for 2 more. Came a time I knew that "tech" was screwing my comp. up as quick as he could. I cut the session off before a lot of damage was done. Complaints fell on deaf ears. Never used them again. At the end of the 2nd year they hit my credit card for $350.00 without permission. I got lucky to catch it right away and my funds were replaced that same day. My bank said if I hadn't taken action then that I would have major problems for a refund! We need NEGATIVE STARS, seriously. Stay away from all INDIAN "TECHS." Do NOT answer area code 855...SCAMS!!! Many times I've had to say "I have NO MONEY" over and over in the same 5 minutes.
My son somehow got connected with them for tech support through what he thought was Microsoft. They are very sneaky in getting information from you and make it sound like your computer is 5 minutes from crashing and burning. My son's computer was brand new and has had no problems at all. My son was able to fix it himself. I originally was going to sign up with them and gave them my information and credit card, and then told them I didn't want it after all and to back out all my information.
They charged me $120 anyway. They are very dishonest and creepy. I am willing to eat the money, but they won't leave me alone. They have called me 8 times, and each time I tell them I don't want them to call me and that I don't want their services. They don't ask if I am having any trouble with the computer. They just tell me to get on the computer and start telling me what to do so they can gain access. I don't trust them. Please find another service and protect yourself.
Can we give a zero? Was with iYogi for about 6 years. The only real problem at the beginning was the constant sales pressure to buy more and more services. However, as time went on, it became almost IMPOSSIBLE to reach them by any manner. They would not respond to Chat or return any phone call. In fact, it finally became totally impossible to even reach them by phone. Stay far, far away. SCAM.
I have been with iYogi for 3-4 years. They constantly press you to buy stuff, irrespective of recent purchases. They sold me McAfee. The next time I had an issue probably two months later they tried to tell me my McAfee was outdated and sell me more! Regardless, I have stayed with them because they are cheap. They seldom take under an hour to fix anything, even if just an optimization. English is never a technicians first language, and whichever tech you are with is typically arrogant and rude. On the morning of 09/29/16 at 9:20 a.m. the following occurred. My computer was slow. AVIRAL ** of iYogi was the technician assisting me.
I screen-shot the conversation. Because they are based in India, there is no accountability. Complaining via their website garners little result, engenders no response, other than blanket automated ones. Each technician, at the conclusion of a dialogue, after interminably attempting to sell you something, will endeavor to induce a promise form you to give him a good rating (a ratings chart appears the conclusion of each session if you agree to give a good rating; otherwise, the connection mysteriously is lost).
Finally, the company itself is a bit dodgy. Their 800 PNs constantly change, and it might take days to actually reach someone, though they, for now, apparently, have fixed that issue. We shall see. On the whole, I would never recommend this company to anyone, save for two things: (1) They are cheap and (2) they ultimately, finally, eventually, usually, get to the issue.
Re usually: This latest chat with AVIRAL ** the iYogi technician who told me to take his word that my computer was fixed, would not let me check it out, asked me to give him a good rating and when I equivocated on the response, mysteriously disconnected ultimately did NOT fix my computer. It's still slow. He optimized it, and then tried to get rid of me, but the computer a new one, with two iYogi parts purchased circa a year ago is still painfully slow. My memorialized gravamen tendered the company within three hours of the event was predictably ignored. Thank you AVIRAL ** and iYogi.
I purchased 5 years of Tech Support from iYogi & then had to purchase "TechGenie" to get anti-virus protection. That cost me about $500.00 and then had to buy "Live Docs" to make the TechGenie work then, had to go to Windows 7, then Windows 8.1, etc. etc. to get their program to work. Then, I had to hold the phone for hours on end to get someone to help me with a problem. Then, I had to get callbacks weeks later to get someone to fix the problem (at "a higher level tech support"...whatever that means). NOW, iYogi has changed their hours from 24/7 to Monday through Friday from 5 am to 6 pm (my time, they give their time in PST), so due to my work, I can no longer contact them and they have all my money$$$!!!
UPDATED ON 09/20/2016: We tried to contact iYogi for a refund and found out they are now claiming to be "out-of-business". We also found out they are being sued by Washington State for "fraudulent" activities and claims. After losing a large amount of money, we now find out we cannot even contact them for a refund. We are told there are thousands of complaints on them all over America and the world. iYogi is located in Gurgaon, India & incorporated in the US. We started with them in 2012 which is about the same time they started their fraudulent activities. What we do not understand is how the BBB "Better Business Bureau" can give them an "A" rating when there are thousands of complaints being filed, as well as, a LAWSUIT by Washington State claiming fraudulent and illegal activities.
For example, we have learned that a Tech Support Company cannot sell more than a 36 month tech support plan, although, iYogi sold us a 5 (five) year plan for $379.99 in January 2015. Then, sold us 3 (Three) more years of "Tech Genie" for $159.99, although we already had it for 2 (two) more years. We have complained and complained to the Better Business Bureau in New York (where iYogi has an office for the US), however, still they are issuing an "A" rating to iYogi! Then, when we tried to file a refund claim we were attached to "TECH SUPPORT CLUB" (probably a name change by iYogi) who offered a 3 year support plan for $399.00! (These people must think that Americans are all stupid or have too much money or both!)
We are presently working with Tech To Us (an American (US) based tech support company) to clear up the problems caused by iYogi. ADVICE: Please DO NOT DEAL WITH iYogi now or ever. Don't even talk to them. Do not give them the time of day. Do not answer their calls. Do not respond to their emails. They are sharp, but we have learned not to be cut by them! Thank you.
If negative stars were possible that is where I would start. I started my subscription a couple of yeas ago and it seemed ok. I had Norton security but it seemed every few months the popups would reappear and iYogi knew to call. I renewed it 6 months ago and after about 3 months I had a virus pop up. I called them and they said they don't deal with that type of virus and I needed another company who could deal with the back door issues. I thought that was what I had paid them for. I watched the time before when they took over my computer and realized all they did was download free software off the internet to clean it.
I got a phone call again yesterday asking if it needed to be cleaned. It seemed like they were calling every couple of months. This time they said the software was discontinued and I was to get a refund. They wanted to clean up the computer first. I sat to watch what they were doing. My screen went blank and I thought they were rebooting, not so. They didn't want me to see what they were doing on the computer.
I don't know what they did completely but now I have a virus and my computer wont even start. They have accessed my bank account numbers and passwords, credit card numbers, social security number and email and password. This email account contains passwords for all my other accounts. They also signed me up for a PayPal account then claimed the refund was there. It showed that I had $1,100 extra dollars in the account. They panicked and told me I had to wire it Western Union back to them right away from my credit card connected to the PayPal account (they knew it wasn't in my bank account since they already had all that information). I called PayPal and learned there was a zero balance on the account. I quickly unplugged the computer... it wouldn't let me shut it down.
So now I have frozen or changed all my accounts and passwords plus I a week when I can access my funds again. I get to fix all the bills that came due at the beginning of the month that are unable to be paid. This company is a complete sham. Even if the company is real, they are terrible at what they do if they have been hacked and all the personal information of their clients got out. Didn't we pay them to prevent it?
I am glad I looked at some of the reviews regarding iYogi. I had been a subscriber for at least the past 5 years. Until very recently, say within the last few months, things started to look suspicious. First I renewed for one year at $139 back in 2015, the subscription to run to April 2016. I got a phone call in March 2016 and I renewed for 1 year for $119.99. This subscription was to run until April of 2017. About 2 months ago, I received an e-mail from iYogi, stating that their tech hours of service changed. Could not get an answer to the telephone number on the e-mail and the chat was not functioning. I also heard that iYogi was involved in some sort of litigation. Shortly thereafter I received a phone call from someone claiming to be an iYogi tech. This person told me that I overpaid and I was due a refund of $119.99, which was actually refunded back to my credit card.
About 2 weeks ago, having thought that I overpaid, I called for tech service because my IE was not working. I was told that my subscription expired (total confusion). I told the tech about the conversation I had with another tech. This tech told me he would research the matter and call me back. Never did. In the meantime I looked at my records and could not find an additional payment, so I surmised that I only paid once, which would explain why I was told my subscription expired. No problem. I just started to look for another tech service. Yesterday and today I got a call from another tech (from iYogi?) telling that I was "due a refund" I did not have time to talk to him and I asked for a call back number which he did not give me.
The call came up on my cell phone as "No Caller ID". I became suspicious because normally when I get a call from iYogi, there is an "800" number that comes up on my caller ID. I then went online to my cell phone account to try to identify the number by date and time, and lo and behold, the number for yesterday came up as "999-999-9999" and today come up as "000-000-0000". VERY SUSPICIOUS. All I can say to everyone who reads this is BEWARE. THIS IS A SCAM. THE TECH WILL IN FACT GIVE YOU YOUR ACCOUNT NUMBER WITH IYOGI, BUT DON'T BE FOOLED. I don't know how this person got my account number, and I am not giving him any info.
I have been with iYogi for several years with good experience. I signed a 2 or 3 yr contract with them and now they are nowhere to be reached needing help with my computer. I do get calls from other people from India but it all sounds fishy to me. (May not have been iYogi.) Once I bit and the person took over my computer and made things so small even with a magnifying glass would not be able to see the words and just left me like this with small words. So I did call iYogi and they fixed it for me and they warned me not to let anyone but iYogi to control my computer. Plus they told me iYogi does not call their customers. And now I am unable to reach them. I am not a happy trooper.
BE AWARE!!! Hackers call claiming they are from iYogi tech support refund department and want to give refund because company is out of business (it seems went out of business recently). They are trying hack to your computer!!!
I've read several complaints about iYogi and will add to the long list by saying I've had the same experience. About four years ago, I was having problems with my Dell computer. After being informed the company no longer offered tech support, I was directed to contact iYogi, which, as others here have pointed out, is a paid tech support service. For the first couple of years, I had fairly good service, ie whenever I had an issue, I was able to contact them and get it resolved. However, when I needed help with an issue a few months ago, getting in contact with them was very difficult. It was as if they'd dropped off the Net. When I finally did find a toll-free number, I got a recorded message saying the company was closed for the weekend.
After several attempts to call on Monday, I finally got through to a person and after he finished his remote access tinkering and said the problem was fixed, to my anger I saw that it was not. A friend finally fixed it for me. Lately, I've been getting unsolicited calls claiming to come from iYogi and the callers claim a number of different reasons for the call; eg that my email has been hacked. I've cancelled the credit card that I paid my subscription with and when that service expires, I will not be renewing.
I HAD my security with iYogi for the past 9 years and all of a sudden I'm getting these calls that I have a virus on my computer that they need to reinstall new software call "Krypton" to fix the problems. He said that I had had ** on my computer! This problem needed to be fixed right away! It was hard for me to believe because I'm not on my computer very much and I don't search these kind of websites but he insisted that I need take care of it. These people don't take "NO" for an answer. They wanted to charge me $750 to install! I told them that I could not afford that so he said $450. He was very demanding that I give him my personal checking account # so that he could deduct it from it, of course I said no!
After doing some investigating on my own, I was told that this is a scam because they checked my computer and there was no such thing. I called them and said that I wanted to cancel and I wanted a refund and they gave me a hard time and said that I agreed to it and they will sue me for the balance. They agreed to give me $250 back but with an argument! Now I am getting harassing calls from 337-232-5702 that he wants his "** money and that I am a **". He hopes that I get daggers and knives shoved in me! They call all hours of the day and night and they have to be from India (because of the accent) and the phone number is listed under C & B Arceneaux, C & B Enterprises. I call the iYogi numbers that I used previously and they are disconnected.
I was an iYogi customer for almost 1 yr. They were very helpful with several set up issues with my Macbook Air. However, I tried to contact them over the last 3 months unsuccessfully. The phone numbers that are listed there go to a voice prompt and you get put on hold but no one ever comes to the phone. Please be careful regarding this company. I don't know what happened but I think now it's a scam.
I cannot get a hold of them to get my computer repaired, they don't answer any more. I wasted 634$ dollars for the 5 year plan plus the "upgrades scams"... New faster routers and auxiliary 5 gig hard drive. I didn't need and sent back. They don't even answer the online chat any more. We have been scammed.
I purchased iYogi proprietary antivirus Tech Genie and they sold me Outlook and a 3 year computer technical service contract for a total of $490.00 in July 2014. iYogi began calling me daily to fix my computer even though I wasn't having a problem. I will be filing a complaint with the BBB. I have deleted all iYogi products from my computer and have purchased Avast computer products to replace iYogi. iYogi still calls me everyday.
As most other reviewers are stating, these people are nothing more than scammers. They sell you a product, give you a year of good service then convince you to do a 3 or so year contract then suddenly you start receiving harassing phone calls from them stating you have all these serious viruses on your computer and they attempt to sell you additional THOUSANDS of dollars in additional software that is REQUIRED to prevent the hacking. Conversations with them included: demanded to know exactly where my husband was at that minute, how many girls do I have, their ages, what my age is - totally unprofessional and unjustified. Would get upset when I told them it's none of their business. These people are totally SCAMMERS and don't even deserve 1/2 of a star! STAY AWAY!!
I purchased iYogi proprietary antivirus Tech Genie and they sold me Outlook and a 3 year computer technical service contract for a total of $759.00 in May 2015. In Jan. 2016, iYogi began calling me daily to fix my computer even though I wasn't having a problem. I filed a complaint with the BBB in June 2016. I have deleted all iYogi products from my computer and have purchased Avast computer products to replace iYogi. iYogi still calls me everyday.
When I purchased my first laptop Feb., 2015, I needed tech support, as I am not computer savvy. iYogi's toll-free tel # appeared, so I gave them a call, and felt confident to sign up for a 1-year paid membership. They were very good for the most part; but after my 1-year subscription was about to expire, they talked me into signing up for a 3-year membership at a discounted rate.
Since signing up/paying for this, I kept receiving numerous phone calls from all over the USA, all claiming to be iYogi tech support/customer svc reps. Every time I spoke with someone, they seemed to be trying to sell me "another" protection type program. Their 24/7 Tech Support became almost impossible to reach them; so I tried the on-live support, which worked only sometimes.
Recently, I kept receiving a phone call from a caller from the State of CA, claiming to be an iYogi billing/refund rep, who said that iYogi business had "crashed", and that he was calling to issue me a refund. Feeling that this may be a scam, I told this caller that I would be available to speak with him on another day (when I would be home and have access to my computer). Luckily before then, I was able to email the billing/refund dept., where an iYogi rep called me, where I recognized the iYogi tel # on my caller ID.
We went over my membership account, where I am to be issued a partial refund (fair enough); BUT: He never mentioned anything about deleting/removing the iYogi program from my computer. Since then, I noticed that the caller from CA has been trying to call me several times. What a shame, as my first year's experience with iYogi was so good. I guess they were just "too good to be true". I am anxiously awaiting my refund credited to my major credit card.
I have been dealing with iYogi for several years now. I bought my computer from them. At first things seem to be ok. Lately, however, my computer began to have some problems. iYogi's tech support did nothing to resolve these issues. Recently, I attempted to contact iYogi. It was as if they dropped off the map. I was completely unable to contact them. I paid a great deal of money for their tech support. Now it is completely impossible to even contact this company. iYogi also pressured to purchase software that I most likely did not need. iYogi cannot be reached via phone or email.
These people are absolutely the worst people of life. They harass and repeatedly call you while not having an account with them. They are rude and disrespectful and constantly sarcastic and nasty. They call me anywhere from 3-6 times a day and do not have a telephone number to speak to a representative.
I signed up for 3 years of service from iYogi to support for my computer needs. First, I thought they were helpful since they said that my computer has a virus and they easily eliminated it after they scan it. Next, they call me telling me that my system is badly attacked by a virus and I need to install a software that can prevent it. I bought the program and just lately they told me again that my network is been hacked from Nigeria and I need to buy another program to fix it. I told them that I am feed up and I am cancelling my subscription. They hang up on me and after few minutes I got a call with these numbers +1 (202) 847-2728 and +1 (202) 370-6713 from Washington DC with an Indian accent threatening me that they will sue me for I have a discrepancy with my IRS tax obligation. I was so upset and block these numbers from my contact. They keep on calling but I am not answering these crooks. Do not believe them. They are fraud and cheaters.
I have paid 3 year subscription. I can't get any help from them. Every telephone number iYogi has I tried but no help. The telephone line gets disconnected after on hold for a minute. It seems iYogi is not servicing any client.
On my desktop computer support dock gave a error message. I have tried unsuccessfully to get help. When I get support tech goes to restore, computer takes forever, hence I lose tech. I have tried and tried to get this rectified to no avail. I installed support dock, I need an access code and that only, but tech keeps going to restart, and I lose the connection. I am totally irritated with iYogi support.
I have been using this company for support for several years now. They have always been terrific UNTIL THIS YEAR!!! NOW -- IF I should be lucky enough to get a support tech online or on the phone, they TRY AND SELL ME ADDITIONAL SOFTWARE!!! The first time it made sense and I bought it. The second time I was incredibly hesitant and told them so. They convinced me the "OTHER" new software would not work properly without purchasing the NEW software and I bought it. It is NOT working and I can reach NO one on any phone number I have for them. The phone has either been disconnected (no longer in service) or a busy signal.
I have used them for several years and was happy the first year. After that every time I spoke with them they would try to up sell something. I recently renewed and I received a call to scan and check my computer. They told me I had been hacked and then that I would have to pay $599 to receive firewall protection. I hung up, removed their programs from my machine and reactivated McAfee. I'll just eat what I paid to iYogi and consider it a lesson learned. It does not appear anyone trying to get a refund has had any luck anyway.
I was a customer for 5 years and always got great service. Slow, but they'd fix the problem. I bought a 5-year contract with them. Now they've taken my money and won't fix my computer. I call and spend hours on the phone. They never help me and end up hanging up on me eventually. I don't want their help anymore... but I do want my five-year contract money back that I paid for a service they won't provide. If there is a lawsuit or something I can do to get refund, I would like to join.
I was a customer for 5 years and always got great service. Slow, but they'd fix the problem. I bought a 5 year contract with them. Now they've taken my money and won't fix my computer. I call and spend hours on the phone. They never help me and end up hanging up on me eventually. I don't want their help anymore... but I do want my hundreds of dollars back that I paid for a service they won't provide. If there is a lawsuit or something I can do to get refund, I would like to join.
Purchased a contract in October 2015 for 5 years ABSOLUTE service for devices (stated in confirmation email). I paid $479 for this service. The work on the first computer was excellent, but took several hours. Called them in February 2016 for support on a different device. They ran all the scans, etc., but told me my current contract didn't cover the issue because it was a "network issue". Charged me an additional $299 to fix it. When I got the confirmation email about the second contract, it was word for word what the first one said. So, I called back, and talked with a supervisor who agreed that I should not have been charged a second time. HOWEVER, since they were tech support, they did not have the software required to issue a refund. They offered to connect me to customer service... which was answered by another tech person who gave me the same story.
Over the next few weeks, I called multiple times using the customer service number I had been given. Each time after being on hold for lengthy periods of time, I was told "this is technical support and I do not have the software to issue a refund". After two weeks of multiple calls to Customer Service which ALWAYS went to a tech support who couldn't help me (literally spent hours on hold) and emails that were never answered, I decided to file a dispute with my credit card company. I was unable to recover the first contract price, but was credited for the additional $299 by my credit card company. I NEVER received any further information or response from iYogi. Until... around the first of June they started calling me every day twice a day asking me to allow them to do a "free check-up" on my computer. Unfortunately, I allowed them to start the process (they said it would take 20 minutes) and they would call me back.
About 1 1/2 hours later (I sat in front of the computer to watch what they were doing) I got the call back. The guy told me my computer was "badly infected" although the results of the scan showed that there was nothing on the computer. In the background they had loaded a flash player specific to Explorer during the "free check-up" (dated and timed during the time they were running the scan - I use Google Chrome), and the guy started flashing ** shots and a log of when someone had supposedly used my computer onto my screen to try to convince me that someone other than myself had been on my computer (never happens) and was infected.
He was literally yelling at me and trying to convince me to buy another "subscription" to eliminate the multiple viruses on my machine because this was a "network issue". I finished the call. This is such a sham, hoax, whatever you want to call it... STAY AWAY!! Unfortunately, it took me too long and a couple bad choices to finally learn my lesson.
We had tried reaching this company for 4 days, since we had a service contract with them. This morning we received a call from someone saying they were from iYogi. Since we had emailed them we were not suspicious. He started looking at the computer and said, "OMG. You must change your banking password immediately". I said, "You will see my password", and he assured me he would only see the dots. I have since found out NOT TRUE. I changed the password while he was on my computer remotely. Fortunately, I went to another laptop and changed it again. Warren (the name he used) then said I needed to pay $747 and when we refused he lock our computer so we couldn't get on. I called him back and he said its locked because my husband wouldn't pay the money. We have had someone working on the computer for 5 hours now to get it to work. BEWARE, THEY ARE FRAUDS.
Always seemed to end up with more problems then fixes every time they worked on my computers. They would contact me saying I needed to fix a problem, then I would spend half my time arguing with them about not wanted to buy something they kept pushing me to buy. When I finally dropped service, they refunded about 1/5 of payment. Technicians were hard to understand and some of them very short and I had to repeat problem over and over. Several time transferred to a senior technicians because spent a long time working with someone that could not even solve the problem.
Paid for PC protection for my laptop and no service was given. They want another 179.00 on top of the service I already paid for. This happens every time I need to use them. This co. is a fraud. Cant even get in contact with them to correct any problems. Had to change my Bank info so they wont take monies off my card!
Recently renewed my subscription to iYogi computer tech services. It appears that they have gone out of business. Phone number does not work and no response to my online request for service.
I subscribed with iYogi for a lifetime subscription. They reconfigured my computer. Subsequently I bought MS office and ended up paying for a computer. The computer never came and on a sweep of my computer they deleted my spouses Quicken files. I still can't get in contact as their numbers go to messaging and email a web addresses go around the block. The computer was a Lenovo ThinkCentre ** (so they say). I have since deleted their files from my computer. My validation code was **.
My iYogi desktop no longer works on my 3 computers. I have a 3-year subscription. Like so many, I have tried to contact via live chat, email, phone, etc. and have received no response. I have tried to reactivate my account but it says my activation code is invalid. How are we going to get a refund from these people and does this mean our computers are now vulnerable until we pay for another service?
I have spent money on three different occasions to solve problems... I am now very suspicious of the legitimacy of this company. I can no longer connect via web or phone & have numerous connectivity problems to the point that I rarely use the desktop and laptop that have iYogi software. My last service was a disaster and I cannot access any accept of logins that previously existed on my computers.
Every time you need them they try to sell you something you don't need. Their numbers change. Their hrs of operation change and you have to fight to get your problem fixed. I was duped and overpaid so much their service costs more than my computer did. I have too much invested to drop them, so I am stuck with these idiots. Take my advice, stay away!!! I was even given an unauthorized charge on my card when I demanded my money back. I have to wait till 2020 to get rid of these scammers.
I was a customer of iYogi for many years. While many times they frustrated me, they were helpful most of the time. The language barrier was an issue sometimes, but they seemed to always fix my computers and clean it up periodically. We renewed year after year and sometimes they did try to upsell me, and sometimes they were successful. A few months ago, they made my husband pay additional to clean up his computer when it was just a small issue.
Today, I decided to call them to get some help on my desktop. I haven't called them in months. I tried every possible phone number to no avail. Then I tried to use the Support Dock and TechGenie with no luck. I finally was able to connect with a tech through their chat box. But, something was fishy, so I disconnected. Does anyone really know what is going on with them? I paid for service for five years, but now it looks like I'm screwed. Stupid me for believing in them. I guess I will turn to Geek Squad as someone recommended.
I was scammed by this Co. also. No need to repeat anything with the reviews I have read. I'm just hoping they can't hit my checking or a credit card, whichever was used. Like all said, no phone numbers work, support dock don't work, tried to get somewhere today, no hope.
Simply put, iYogi has sabotage my computer by altering things in my computer and then selling me programs to correct the problems. All this was being done by their technicians using my freshly bought so-called programs. They informed me that they couldn't fix my problems unless I did buy these programs. So after I bought an assorted amount of programs I finally came to realize since nothing was fixed that it was a scam. I've been with iYogi for seven years. In that time they were in bed with McAfee and I felt they were honest and did good work. Since then their business has expanded to such a point you could wait hours instead of minutes to get a hold of a technician level II or level III as the their personnel was stretched so thin they decided to go get as much money as they could grab. (In my estimation)
As I expressed, they were with McAfee and then they had their own brand of virus protector called TechGenie which was supposed to take care of everything. At that point in time it seemed to do its job. But as the years went by certain problems would exist and they said that I would have to get the better TechGenie that just came aboard. I did so, then magically I had other problems that McAfee or anything else would've taken care of normally. That's when they started to say it was out of the Tech Genie's purview and additional programs had to be put in play, at additional cost to me. When these programs were to be used by the technicians to fix my problems and none of the problems and may I repeat NONE were fixed, I finally severed relationship with iYogi.
Since then I've employed an IT person who resolved all my problems in 10 minutes and since then have had no problems whatsoever. We installed Norton as a virus control program and all the excuses that I got from my iYogi or because of Windows 10 which would require additional programs was their excuse for selling me additional programs as well is bad mouthing Windows 10 which was playing havoc with the additional programs I was buying and they advised me to be patient as they were working out the difficulties. By the way, iYogi were the people who talk me into getting Windows 10 in lieu of my Windows 7 to begin with.
I opened an account in August of 2015. The account is to expire November 20, 2016. I have tried to get service for the last ten days. I spoke with six different techs and each time I gave my name, my email address, and my ID: **. Each of the six techs said there is no record of an account with any of the information I gave. One said the ID: ** was not correct because there were not enough numbers. The last tech character said if I pay $329 then I would have an account. I said I have an account that I have paid for and you are saying it does not exist which tells me the $329 account will be worth the one I have now. At the end of the conversation, I ask if he knew why at least four TechGenie show an all Red page on which Google is saying "Beware, this site is infected by Malware."
He hung up. I have a copy of the ID: **. Also, on that copy are the names of four employees. That copy came by email to confirm the account and the return address also proves my account. My last factual proof is I also have the contract which literally spells out that I have an account. In closing, I know I will not get my money back. I don't like it but I have made peace with it. My peace is maybe iYogi see this and, even better, maybe someone will see this that can do something about it. Maybe the People Connect USA won't like it. I was told they are Microsoft Partners and it is written on documents I have that they say they are. It could happen.
I was with iYogi approx 9 mos. The first 9 mos I had issues with my computer which they were helpful all the time. They did try to up sale at times. However my computer ended up with a virus which I believe they intentionally put on there and the following week I ended up giving into their sales pitch and paid 367.00. About a month later I needed to call them and the bar at the top of my computer was disconnected. All their phone lines, no one will pick up. I was warned and unfortunately I gave some scammer my money. DO not work with any company other than Geek Squad who is local. If they are overseas ALERT RED FLAG!!! I knew better myself. On a scale of 1-10 they are a 0.
When I joined iYogi a few years back, they provided very thorough and attentive service. Soon after, I found that they were calling too often to offer to tend to our computers and were often pushy and insisting that I upgrade, purchase software and/or extend my terms. Fortunately, I did not give in and do these things. Do not feel the need for revenge as I do strongly believe in Karma and I know everything will play itself out accordingly.
Spent hours with them over and over with no results. Initial contacts made my computer worst. Then with pushy tech to buy other systems that did not improve my computer they never made it work right. Then they will not help me remove them off of my computer which is like a virus. What a scam.
I just started using this company in October of 2015. I paid for a year's technical service and used the service 2 times. Now that I need them again, they are nowhere to be found. None of the phone numbers work, the chat doesn't work, none of the icons on my desktop work, no one answers the one phone number that does seem to be them but you are on hold for hours and then they hang up on you. I want my money back. I paid over $150 for their service and have been totally scammed. I'm so sick of companies like this. The only thing I have is an account ID number **.
In 2015 I opened a 5 year contract with iYogi because I was used to them providing very good service. However in the past 6 months or so the service has gone from fair to horrible. The phone numbers don't work, the chat line does not work. If you get lucky and get someone on the phone, or on-line, they claim to fix the problem, and as soon as they close the session you still have the same problem. I am so sorry that I paid them $350.00. I used to highly recommend them. However, if they told me the service was free for 1 year, I would not recommend my worst enemy to this company.
Also, they seem to have very incompetent technical support people working for them. They claim they are available 24/7 for technical support chat, but the site does not work. Also, because they have access to your computer they know how to remove the service or tamper with your computer. Yesterday, I first-hand witness the technical support person do this to my computer. I am seeking a refund in the amount of $280.00 and hopefully I get the remaining money back. They are hiding from the consumers as of this date and have created some very indecent methods of doing so. Yet, on December 17, 2015, the US Attorney General filed a lawsuit against iYogi, and they are claiming they are a victim.
I started with iYogi in 2011. As of May 3, 2016, they appear to no longer provide services for which I have paid upon renewal. All six phone numbers DO NOT RESPOND. The icons NO LONGER FUNCTION. The "Calls will be returned" function is not responsive and calls are not returned. If you get the recorded "HOLD FOR TECHNICIAN" message, I have been on hold in excess of one hour without response, then disconnected. File a complaint with your state attorney general, the consumer protection service, and your credit card company. Good luck. You are going to need it.
Have had IYOGI since 2012. Having same problems with service as others have listed. I had purchased their TechGenie through 2018. FDS Plan through 2020, and extended hardware coverage. When I called to use it on February 26th they said they no longer covered hardware and would refund the credit card I purchased it on. I called the credit card company in April and there had been no credit to my account. It was charged to by an account in Amsterdam.
I always had to call IYOGI to do my computer backups. They, over the years had sold me (3) backup drives: (1) 1 TB Seagate, (1) 2 TB WD My Passport, and (1) 5 TB Seagate and now I cannot access any of them. Seems like something has been disabled in my computer to keep me from using any backup or reading the ones I have. There is a place on the computer that says IYOGI backup. I am wondering if they saved it on their own system and I cannot get to it. 24/7? Do not use IYOGI.
I have been an iYogi Customer since 2011 and we are going to drop it after all these years based on the horrible customer service I had today. My Total Defense Internet Security will not work. I tried to use my iYogi Live Chat, it did not work. I tried to use the callback feature, it did not work. I CALLED iYogi myself... First I was on hold for an eternity. Then I called back. I was connected to someone who said they would help and then hung up on me. I called back AGAIN and got the RUDEST person I have ever encountered. I am paraphrasing but he basically said to me, "Too damn bad iYogi is down and your Total Defense Internet Security is down." When I asked worried, "Is my computer being left vulnerable right now?" He responded, "Yep...nothing we can do about it." Now I cannot even log into my account in order to delete the automatic renewal. This company is horrible and should be shut down. I will take legal action next if I have to.
I started with this company Nov. 11, 2013. At first they were good and get service in good order. But since of late I cannot get hold of them. In March 21, 2016 I paid them $489.99 for three years of service and cannot get hold of them to do anything with my computer. When I call them it takes sometime - 30 mins before they come on the phone then put me on hold for another 30 mins then disconnect me. The worst of my experience was March 29, 2016. I called at 5:00 pm with no response. I called back at 11:25 pm and 11:56 pm. They came on the phone and put me on hold until 12:21 am of March 30, 2016 and disconnect me.
I called back 8:26 am on March 30, 2016 and they phone rang out until 8:47 am. I called back 9:20 am March 30 2016 with no response. I have written them several emails with no response and I cannot get back the monies that I paid for the services that they are suppose to give me. They started out so good but they are a big fraud and most of the time when you call them for services they want to sell you some other service.
After being a satisfied customer, I had my first bad experience. I called for a tech to do a tune up. There was lots of laughter in the background, as well as clapping. The tech who was named Sutgat was rude and surly. He said my comp had deep-seated problems that could be fixed for an additional 320.00. I refused and he slammed the phone on me. I have called and talked to a supervisor claiming they didn't have an employee by that name. Something has certainly gone wrong. I had good service before but certainly won't recommend them to anyone.
I subscribed for computer support for 3 computers earlier this year. I had a problem with 1 last month. Called and got continued sales pitch to repair problem to the tune of $ 399. The support guy was relentless and when I continually asked to fix my issues, he started a full scan. After 1.5 hours of waiting for the scan, he continued on the sales pitch. He stopped the scan and said he would see what he could do. After just reading the complaints, I disconnected the remote connect and say GOODBYE. This is a fraud and should not be supported.
I was a customer as well for a year. I had to call several times for them to fix my computer as it never updated on its own and when I would log in and go to security there was always a banner saying that my computer wasn't protected and I had to update Antivirus manually. Just recently my Computer was majorly hacked... 1000s of IP addresses trying to steal my info! 2 weeks I tried to get a hold of them. It would ring and then disconnect! I am not impressed to say the least!
I had called several times wanting to speak with the billing department with no success since December 2015. Last time I spoke with a woman named Dolma who probably scammed me and told me that I would receive a refund on the service that was not provided. With many emails, phone calls with wait times for over an hour and then got disconnected. It is so frustrating. All the reviews I have read have been exactly how they have treated their customers. iYogi owes me $119.99. I have never seen such an unorganized company. Their customer service is very poor. Please help me get my money back!!! I would really appreciate it. You are my only hope!
I joined iYogi in 2014 and found their service fantastic. They got me out of all sorts scapes with my computer and I was very grateful. They encouraged me to contact them regularly and get my devices serviced. I paid them quite an amount but, since the cover was for 5 years, I was happy enough. I found the techies polite, attentive and very helpful.
It has been at least 9 months since I have contacted them but recently I needed some assistance. Their numbers were constantly unavailable. The Australian number gave a recorded message saying to contact them during working hours. I did so on many occasions but still got the same recorded message. I sent them emails and they told me they would get back to me within 48 hours but that has never happened. On some occasions I was put on hold and, after 40 minutes, the phone went dead.
However finally I got through. The young man I spoke to looked at my computer and told me, with a great sense of alarm, that it was very vulnerable. Attempts had been made to hack it and I needed new internet security. He told me it would cost $926 (Australian) for 3 years cover, but it was imperative that I take his advice. Having had such a struggle to get through I felt trapped and, stupidly, agreed. The techie then worked on my computers for more than an hour.
It was only afterwards that I read the complaints on this website. I have attempted to contact them again in order to cancel my purchase but it is impossible to get through. I have tried a range of numbers but nothing works. The only thing that does work is the chat window but I was told to ring the accounts number and, of course, that number is constantly unavailable.
Had them for many years. Bought product Oct 2015. Stopped working. Wanted 199.99 to look at it. Never enough. Always something your computer is doing wrong and a product that you need to make it right and if it does not work they will sell you something else. Buyers beware!!!
I have been on hold with iYogi tech and transferred 12 times to a level 3 tech, never once getting through to anyone. I have been on hold for almost 30 hours, over the last two weeks since an iYogi tech took control of my second computer, the day after the internet went down and all my Windows files can't be opened.
My experiences mirror all the bad things already mentioned from... 800 #s not working to unbelievably long wait times. One time I only got past the first hurdle where they verify account. I was cut off after 40 mins whilst waiting for a tech. After 3 hrs nothing. Tried 5 hrs later. Got to first hurdle after 40 mins. I wanted to start taking names, but the CSR deliberately avoided spelling all of it and hung up. This company won't be in business long. You can't treat people this way.
For nearly a decade I had successfully utilized iYogi Computer Services and was pleased even though they always had a sales pitch. However, since I needed their services about three weeks ago, they have been terrible. Most of the phone numbers I have/had no longer work. When I do get them, I'm placed on extended holds, usually 35-45 minutes, and then the phone disconnects. In all, I'm out over $500 now and I seem to have no recourse. The three times I actually reached anyone, they explained their higher than usual call level and put me back on hold, but not before getting money. Unless you want to throw your money away as I seem to have done, DO NOT USE THEM.
I paid iYogi a lot of money and they messed up my computer. I demanded my money be refunded and they told me they would refund $498.00. This problem begun back in October of 2015. I have spoken with them every two weeks since then, and all they will tell me is to wait 5 to 10 business days and I should get the money. I have not seen the money yet. I want my money. These people are thieves and are not trustworthy. All they do is lie. I do not recommend doing any kind of business with them. They are smooth talkers and will steal your money.
About 10 days ago I received a call from someone who said they were with iYogi. Well, they said that iYogi was having problems with lawsuits, etc., because someone had hacked into their computers. They told me the only way to stop my computer from being frozen was to give them cash through Western Union, which I did. Stupid me. They hacked into my computers, my bank and PayPal getting money to the tune of $1,800 plus. Beware, and hopefully this won't happen to you. Forewarned is forearmed.
I had been with Iyogi a number of years and even though my year was not up yet I was talked into signing up for another year. Like a fool I did it, Now I try to get in touch with them but they don't answer their phone, don't respond to chat and don't have live on my computer. All I hear about that the AG is involved somehow. Well when is he going to do something so all of the people could get some of their money back?
I paid for 5 year plan in Feb. 2015 and was initially pleased with service. Recently, I see that the service dock is no longer active on my computer and phone numbers do not work. I read that many people have complained recently so I know my problem is not an isolated incident. Very frustrating! I will be placing a formal complaint with Consumer Affairs and the BBB.
I paid for a five-year contract at a cost of $349.99 and now can not get anyone on the phone. Looks like a lot of people have scammed. Maybe one of us that was scammed will be a lawyer and will file a class action lawsuit for everyone. Will not trust anyone for a phone contract again.
I have been with iYogi since 2010. Never had a problem. Now I just went to use live help and windows says not working. Cant get any answer from phone calls. Checked some complaints, it seems everyone has the same problem. I guess we got dumped.
Was with them for about five years, but last year kept wanting to upgrade 3 more years and I said no. My last three haven't expired and planned on retiring in a couple years. Now can't get ahold of any number. They won't call me, none of the dock works. So guess I'm another victim. Does anyone have an alternate that they trust?
I have asked and been told on the phone and in writing SEVEN times since mid-December that I would receive my $389.99 refund in seven to 10 business days. Well, Wednesday I was assured, once again, that I would receive it, except this time it was three days. As others have said, it's a long and frustrating process just to get someone on the phone. I've gotten very good at pushing people to get information. Their excuses, of course, never match up with what the last person said. I've been told they had to investigate my claim, they were shorthanded during the holidays, that the last day of the 10 days was "holiday" (though another week had passed), and the other day I got probably the most honest answer "money problems."
iYogi is in a downward spiral and they are being sued on several fronts for unpaid bills and broken contracts. Folks, our money is gone. My only question is whether Vishal Dhar goes to jail for stealing it. He belongs there.
I am one those victim of the so many customers. iYogi operations are based on deceit, extortion, false ad. Not abide by its commitments. They only 2 lines. You call. You wait almost one hour, while you are listening to the agonizing, taped background music, then a person come along, apologize, and then tell you, "Please do not hang up." You wait another hour on the phone, and suddenly get disconnected. You talk to someone. They assure you, "You get your refund within seven days." Nothing will happen. You call back again...
I became a member back in 2012 or 2013. They was good at for a few months, then I start having problems with them because they always want to sell me something before they would fix my problems. I just renew my membership which in was three computers with protection, and repairs. The tech was fixing my
Computer, and I get the new virus program. As soon as everything went through, he close my case saying he fix everything, and said nothing about the new contract he made with me. And the deal he made with me because I am a good customer. I try to get back in touch with them the within a hour, have not been able to reach anyone by phone or email. For over a month or more now, I call every day no answer, what the hell is going on?
I joined iYogi Technical Support on 8th September 2014 and paid $459-99 AUD for 3 years support. Due to a fire in my house in late September 2015 I lost my computer. I contacted iYogi at 10-55 am on the 6th October 2015 to cancel the contract and the operator hung up on me when I told him what had happened. Rang back again at 11-03 am and was told a Supervisor would ring me, “that never happened”.
At 12-55 pm I rang again and spoke the Rahim (Supervisor) told him about the above and he informed me I would receive the amount of $252-99 AUD refund because they take $41.43 cancellation fee from me. He wanted my bank details so that the money could be refunded/transferred within 7-10 days. Later in the day I rang iYogi, spoke with and gave Deepak the information they wanted.
On 20th October 2015 I rang iYogi again, spoke with Vijay at 10-15 am and told to wait for another few days. On 27th October I rang iYogi again, spoke with Saurabh at 9-20 am who spoke to his Supervisor and was told “There was a technical delay and that I would receive my money by the end of the week”. Saurabh asked for my email address to confirm the payment when sent. “I got no email.” On 28th October 2015 I received a phone call from Meenakshi (Meena) in the iYogi Indian Call Centre telling me they cannot find any information on my Bank in Australia. So all Bank details resupplied, and told confirmation of money transfer would be sent to me from the iYogi Headquarters in India. “No confirmation sent.”
On 30th October 2015 another phone call from Meenakshi (Meena) at 9-45 am wanting to have a 3way conversation with my bank in Adelaide. The 3way connection was made and the Supervisor in my Bank resupplied all details again. There was some confusion so I requested Meena let my Bank Supervisor and myself speak to her supervisor. Manpreet (Supervisor) joined us and questions were asked by myself and my bank as to why the money could not be returned via my card, Manpreet replied “There was a Technical Fault their end and it would not allow the credit to go ahead.”
Also during the conversation with Manpreet it was mentioned that I would have to pay a fee to do a Swift transaction, Manpreet agreed to increase my refund by $10-00AUD to cover the cost and my inconvenience. Manpreet advised I would receive an email stating when the transfer would go ahead. “Nothing happened.” Rang again on 10th December 2015 spoke with Deepak at 2-50 pm and he was amazed I had not received my money. Advised me to ring on 11th December 2015 to speak to the Supervisor and maybe the General Manager to sort it out.
On 11th December at 7-05 am I rang and spoke with Ankida, explained to all to her and asked to speak with her supervisor. She went to him and came back and said that Kuldeep (Supervisor) would ring me within ½ hour. That did not happen. At 9-15 am I spoke with Ravi, told him that a Supervisor was going to ring me and he said “You will have to wait another hour” because they were overloaded with calls. Asked him to let me speak with the General Manager but could not do that!
On 14th December 2015 I rang again and had 3 rude operators hang up on me between 6-05 am and 6-12 am (Good Advertising on behalf of iYogi). At 6-12 am I spoke with Amit who asked me to ring back in 3 hours’ time so the they (iYogi) could request another 3way conversation with my bank. At 8-55 am I rang again to another rude operator who hung up when asked to spell his name. At 8-57 am I rang again and spoke to Ruma and after me asking several times to speak with her Supervisor I finally spoke to Manpreet (Supervisor). Manpreet and myself went through all the Bank details again to make sure they were correct. He then advised me he would be speaking to their Finance Section. As it was the Sunday in America he could not do it straight away but he would call me back within 24 hours to tell me what’s going on. This has not happened.
On 17th December 2015 at 6-30 am I rang iYogi again, spoke with Vinay at 7-00 am and explained everything that Manpreet had said on the 14th December. Vinay told me an email was sent to the Finance Department and still working on the issue and to call back in 24 hours. It was inconvenient for me to do it. Today 29th March 2016 I rang iYogi and it appears their phone line is faulty or disconnected as I hear nothing, so cannot contact them again. I think members should be able to speak to the Finance Department to find out what is going on.
It appears to me that iYogi may not be the “honest company” they say they are because they are all promises and no action on refunds. Also if they had a fault with transferring my refund with a “Technical Fault” surely that would be resolved by now? It also appears to me that the Indian Call Centre has many RUDE Customer Service Agents who consistently want to hang the phone up when asked to spell their name. This could be GOOD advertising for iYogi. Can somebody advise me how I contact Mr Uday Challu so I can sort it out with him.
Talked with Tech Support today on 877-700-5207 and the tech also gave me **. I too have used them for years and very satisfied. Have anti-virus and support until 2017 but all of a sudden I'm told my program doesn't protect me from adverse or malware. But if I pay $200 for one year I can have 3 computers fully protected and don't even need a virus protection!
The upfront service sounds really good. I paid the $149 for a one year maintenance contract for 3 computers. iYogi kept pushing for me to buy a 3 year plan. I told them I wanted to see how the 1st year goes. However, they were not able to fix my computer and then kept saying my login problem was due to improper network security. Wanted me to spend another $130 to download more software that "would fix the problem". I asked for a refund and they kept telling me they could fix the problem, if I would just pay an additional $130. I told them several times I wanted a refund and they declined. I disputed it through my credit card company. I took it to a local provider who fixed the issue for $75.
I'm also a victim of iYogi. Paid their fee and now can get no response. I have 2 questions: Will the PC tune-up keys they installed still work? And some reviewer mentioned a fee tech service. Can anyone provide a name and contact number?
I cannot receive support after renewing in February for two years - for two PCs. No answer on the 800# and no connection with a chat representative. Furthermore, I did not receive continued updates. Both of my PCs continue to indicate that my virus protection is not up to date. NO ANSWER from technical support for days. Very disappointing to say the least. In excess of $250.00 - and no support - no protection. I have not received an update verification since renewal.
When I 1st sign on with iYogi back around 2009 they were GREAT however I feel as though I have been totally ripped off as others have written. The icons are not working. I cannot reach them on any of the numbers. I am not so willing to lie down on this. I want my $$$ back! Is anyone out there to take the journey to see what can be done about this iYogi company?
I have been trying to contact iYogi and cannot reach them. I have tried the chat online and called them several times. I bought their service to fix computer several times and never had a problem. I just bought it again a few months ago and now they are not answering phones. They want you to buy things all the time. I don't recommend them anymore. I have been ripped off by them as far as I am concerned.
I've been trying to call them for two weeks. Half the time the phone is busy or it goes right to hold music then after 45 min. nothing. I send emails to them. They never respond every time I call. It's a 2 hour thing and they try to sell me something. What really sucks is I wasn't looking for them. I called Apple for help. They told me that iYogi was their tech Co. so I bought a 1 year subscription. After 6 month they said I needed to re-up. Then I paid for 5 years. Now I can't get in touch with them. Thanks Apple.
I was dealing with iYogi before I was suggested a free site for technical support. My experience with iYogi is bad. They spend too much time even for a small issue. Finally, I have stopped doing business with 'em. Now, I'm with some other tech geeks who provide any type of tech support for free.
Agree that this business is nothing more than a scam. Bought their product and not only did they not fix what was broke, they left my PC inoperative. I will now have to pay someone to fix after dumping everything. Calls always on wait & then they hang up after 20 minutes of holding.
I have been trying to call iYogi for some technical support and they are not answering their telephone. I have had two hang ups. I have tried their Customer Service Department as well with no success. I tried their Email address and that doesn't work? At this point, I feel that I have been ripped off and paid several hundred dollars for a service until 2018. I urge everyone that reads this, do not to do any service with this company. I was also charged for Microsoft Office 2013 Home & Student and charged $162.99 that I did not order or receive.
Scam! Scam! Scam! These people are total rip off. Took me for lots of money for nothing. Bought their expensive service contract until 2020. They hang up every time I call. All they did was sell me software not needed and did not fix problem.
Last week iYogi installed anti-virus software and an optimizer for the amount of $199.98. I discovered today 03/07/16 that the printer drivers that were installed on my laptop and phone, making it possible for me to print wirelessly all of a sudden no longer worked. I contacted iYogi about 9 am today hoping to get this fixed and my vertical scroll bar to that also stopped working after one of their technicians was on my computer for over 3 hours. Wasted all day and none of my problems were fixed. I dealt with at least 4 technicians today. It was obvious and apparent to me that the cause of not being able to print from my laptop and phone is the fault of the technicians, but instead of the tech agreeing with my assessment, he tried to pressure me to purchase live docs software for $99.00.
I totally agree with many of the other reviews about the pressure to sell software or services. Squeezing money out of customers is their number one priority. Help with the customers issues not a top priority. I had tech support with them in the early 2000's and I was very happy with their service, so I decided to pay for tech support with them again, so I signed up in September 2015. I can't wait for my subscription to expire. I will be looking for another company that can provide tech services for me. iYogi has become a very lousy company. If you want to be frustrated and get pissed off with the relentless pressure to buy software or services that you don't need contact iYogi, if not I would advise anyone thinking about iYogi to think again.
I became a client of iYogi in 2010 and over the subsequent years they gave me an excellent service in sorting out computer problems. I paid subscriptions on an annual basis and the current one is not due to expire until 2017. They sorted out problems on 12 December 2015, 6 January 2016, and the last one was on 16 February 2016. It came as a shock to discover that it has become impossible to contact them at all either on the internet or on the telephone. Their Live Help and Push to Talk icons disappeared on my screen. Their website is there on the screen but any attempt to contact them fails.
I have read numerous recent complaints on the internet alleging a scam and that iYogi tried to get more money from subscribers using bogus grounds. They did try this out on me in January and February. I see the company is registered in New York and wonder whether I could claim a reimbursement for the cost of my remaining subscription.
As with others that have experienced tech support assistance with iYogi, I too have spent over $700.00 (just in 2015) for their services and products. I probably didn't need but yet they insisted would improve the performance of my laptop. I needed their assistance again in December and realized that the calls to different #s I have on file were no longer in service. I tried 3xs in January as well to reach them and then went to Consumer Reports to see if others were having difficulty. Lo and behold there are many. I am very disappointed to have been scammed by these people in India. It always took forever to get a knowledgeable rep on the phone and to get issues resolved. I would give myself 2 hrs with them on the phone. This is all discouraging and would like to know if there is a lawsuit being filed against iYogi. I have a statement from my bank showing the iYogi purchases.
I paid for EVERY little thing they told me I needed. The $800.00 computer and $500.00 for three year service. After one year every time I needed any help there was always some new coverage that wasn't included that cost an extra $99.00. DO NOT buy anything from this computer support company. They are a fraud company!!!
Like others, I have had a contract with iYogi for 2 years now and was initially very satisfied with their service. The technicians were knowledgeable and able to resolve my computer problems quickly. My last call to iYogi on 2/18/2016 was a nightmare. After 3 1/2 hours on the phone with a technician, I was given the hard sell that I needed security software at the cost of $ 99. Foolishly I agreed only to find out shortly afterward that I was actually sold an entirely different product -- Live Docs which is software for word processing, spreadsheets, etc.
To make matters worse when the technician cleaned up my computer, he also removed my copy of Microsoft Office. I am away from home from 3 months, didn't have the disk or purchase number needed to reload it, so I am unable to open necessary files, etc. Subsequent calls to iYogi have been the typical "I'm so sorry. We will take care of it right away." My 4th call today for a refund and download of Microsoft Office to my computer has been unsuccessful. None of the numbers work and I suspect they have gone out of business. It is so sad that a company that started out so well has ended so badly.
My story is similar to so many. I signed up with iYogi several years ago and was pleased with the work but annoyed by the hard sell. I ended up purchasing services and items I didn't need. For the last 6-12 months, things have changed. It takes forever if you are lucky enough to get thru. I've gotten to a point where I spoke with someone who made it seem I would be up soon only to wait an additional two hours. Today I called and the number I have always used no longer works. Sadly, something has happened and the service has gotten much worse. Fortunately, the work I have had has been good but after reading some stories here I'm afraid to have them work on my machines. May just have to write them off as a loss.
I have three Mac computers that I have iYogi monitor and check about every three months. Since the beginning of 2016, I am not able to get thru to Tech Support and am put on hold for over 20 minutes and then I just give up. DO NOT USE THIS SERVICE. I have spent over $400 for a three year service contract. They are constantly pushing me to buy other services that is very insulting. I will just have to BITE all the money I have spent on this ONCE GREAT SERVICE that has now become nothing but CRAP. I wish I knew of another service that would help with my computers. Again please do not waste your money and time with this outfit.
I have a similar experience with Stephen of London. I have been using iYogi for the last several years and have been very pleased with the level of service. The last two calls I have noticed the quality of service significantly impaired. They were unable to resolve my issue. Every conversation had been about a hard sell for some product or service. Now my printer is not working, and I have to get the issue resolved. The phone number no longer works to get in contact with them. It appears that this is the beginning of the end for iYogi. That is a shame, but I really did like the concept of iYogi.
I signed up with them for tech support. I was never able to get in touch with them by phone after the first contact. I would call the number they gave me and it would just put me on hold for hours. Quit trying to contact them after calling them five more times and holding. I had to purchase other tech support from another company. I was contacted by a representative asking why I had not called for months and I told them about the phone number issue. And I assumed I had been ripped off. I asked for refund and he gave me the number for billing. It was no surprise when that number rang and rang. I finally got in touch with someone via their website. They were rude and wouldn't refund my money even though they admit that the problem was caused by them. Beware. Do not use this company.
The tech support had been very good for the previous 4 or 5 yrs. In the last 3 or 4 months they became very slow to deal with problems, then began giving the hard sell for other products, and most recently (and disastrously) in the last 4 days have managed to lose a great deal of my stored information, during 2 sessions of trying to fix something (ability to dictate into my voice recognition service). They had coped with easily on earlier occasions.
When doing so, after I had declined buying a top-up of the contract I had already paid for, the technicians used very clunky English, passed me from one to the other, and behaved in a grumpy way. Finally the man at the time simply cut off the connection. He (or they) had done something to the innards of my computer which made the machine inoperable. The local indie computer engineer has done the best he can, but I have the horrible feeling that a lot of material has been lost for good. His opinion is that iYogi has become pretty much a scam operation, no longer to be relied upon, regardless of how satisfactory it had been once.
Very few of the iYogi techs have the level of training to resolve issues without multiple attempts to solve a problem. Most are level 2 grade, very seldom can the consumer get the best tech, a Level 3. In previous times, I had to spend up to 2 and 3 hours on the phone while the tech figured out how to resolve the issue. In the past 4 months or longer the 24/7 service they advertise has been nonexistent. The Support Dock to connect to their tech is never working. They cannot be contacted by phone, the call doesn't go through, using multiple numbers, or the call gets disconnected. I have been using their service for about 3-4 years but I am now considering terminating if change does not take place.
I was with iYogi for many years. For the first 6 years I was very happy with their service, with the exception of the high pressure sales pitches every time I called. They were reachable and proficient. HOWEVER. about two years ago, they either cut their staff, OR they oversold their ability to service their existing accounts. They could no longer be reached through chat or a phone call. I even left many messages for a call back. It has been 6 months... Still waiting for the return phone call. Still cannot reach them by phone OR by chat. We have now signed up with a different provider. My advice... STAY FAR AWAY!!!
I had iYogi for a year and when it was time to renew, I was ready. I didn't like that I had to stay on the phone with them, sometimes for ages, so I didn't call often and when I did, I received good service. They always tried to upsell and they no speaky english when it suits them. I believed that it was time to renew and I was quoted $180 for three years. They transferred me to another site to securely pay and three times it was declined. They wanted another credit card and I told them that due to the statement closing date I wanted to wait three days to use the next card.
They did argue but they had no choice. He said he would call me at 3:45 and I wanted to know whose time and what date, but he had disconnected. I think they left my computer worse off, or certainly didn't finish it. Today I actually tried to call and couldn't get through so I tried to use iYogi.com and ran across all the mentions of class action lawsuits and complaints and I guess now I know why their phone did not even ring. All the screen icons show they weren't working either. I don't think I was "taken" but I was saved by seeing this website and I am grateful for that. Good luck to all who were not so fortunate, and thank you for sharing.
A man called me this weekend (suspicious) and told me he was with iYogi and it took a long time to figure out what he was saying because I couldn't understand a thing he was saying. Finally I understood the company's name and he kept insisting that I had a virus and I needed to go to my computer and do what he told me to do. (suspicious). I said you are just a voice on my phone and he said he worked for the company that sold this computer and that I needed to go to my computer and do what he tells me to do because he works for a security firm that has tracked a virus on my computer. I have 3 computers and he never knew that. I feel now that I know what this company is by searching the website; he was trying to get me to insert a program with a virus so he could tell me how he saved me from some hacker and sell me some product.
This is obviously a scam company. I am not listed in the phone book and my telephone number must have been sold to him. I hope the district attorney in Washington State nabs these people for fraud or at least stop them from operating in America. The number they gave me was 1888-508-6250 and 1-918-274-1659 was the number that showed up on my caller ID.
My computer is so slow it might as well be backing up. Programs will not respond or it will take minutes to get them. I was told 2 weeks ago that TechGenie was not compatible with my laptop and that someone would call and remove it. No call and I cannot reach anyone by phone.
A few days ago, I spoke with a iYogi technician who told me my one year subscription was to end in two days, and suggested I resubscribe for 3 years for $329.99 to get the best price. I went ahead and paid for a three year subscription. Later that day, not trusting that I was told the correct cost for a three year subscription, I called again and asked how much it cost for a three year subscription. I was told by this technician that they had a "special" ending that same day in which the three years subscription would cost me $159.99.
Needless to say, I was disturbed that I was quoted the wrong amount, and I asked if I could get a refund for the earlier amount while subscribing anew for the lesser amount. He told me, "No problem, I will refund your earlier subscription amount which you will receive in 10 days, and I will resubscribe you for the current amount of $159.99 for three years of Iyogi support". I went ahead and requested that refund. Now, two days later, not seeing any emails confirming the refund that was promised, I called and asked why I did not get a confirmation email about the refund in progress. The Customer Service agent I spoke with told me that I was given false information, i.e. I was lied to, and that the cost of a three year membership is $329.99. Once again, I was disturbed that I obviously cannot believe and trust the information that an Iyogi agent or technician tells me!
Initially I was worried about letting someone remotely deal with my computer and paying $285 for them to look at it. Within 2 remote sessions I am now set up for University and I have another 3 years of support. To get someone out locally would have been so much more expensive and time consuming. Thanks iYogi.
I have been a iYogi customer for over 5 years. I must say over these 5 plus years I have got really great support at fixing my computer issues. I contacted iyogi on 1/25/2016 to do a computer tune up. I don't call them. I just use the live help icon which they installed on my home page. They did the tune up and as outer reviewers mentioned they tried to extend my service contract for 3 more years even though I have a full year left.
Another reason why I contacted them is that when I now open my computer I get an iyogi screen that tells me that they have terminated my I.D. Protection licence. I called the number on the screen and it was out of service. The Tech working on my computer said that department doesn't work on weekend and he gave me another number to call on Monday. I have called this new number several times and either get music or a quick hang up. I know that there is some kind of lawsuit going on, is this why my service was terminated?
I have been an iYogi customer for four years. Many times (too many to guess at) I was also a victim of high-pressure sales pitches. I had a large RED print alert created at my insistence and was later confirmed by numerous C/S reps and Supervisors that indeed it did read "Do NOT pitch sales at this customer." Did it do any good? No... and on top of that I continued to repeatedly endure this offense, request an immediate stop to it and follow up with detailed complaints. The "straw that broke the camel's back" for me was after I put a very forceful rep on my phone speaker and let the pitching gush forth. After 10-15 minutes of their bloviation, I requested that the technician read the top of my profile/account folder. It was (as usual) confirmed that indeed there was the "Do Not Pitch" notation. My next move was to ask for a Supervisor.
Guess what happened next? C'mon, you know them by now! The SUPERVISOR STARTED TO SALES PITCH ME! I raised my voice in objection at this point and just like before, I directed my "marker" for their taped calls by reciting the date, time, Tech's name (if I noted it) and the serious nature of disregarding the customer's clearly established boundaries. They truly owe me if there's class action lawsuit in the future. In my opinion (as well as many echoed here) whatever incurs... fines, penalties and a possible demise of their business; they deserve any and every repercussion(s) coming their way.
I have had other programs like TechGenie in the past, and understand how the process. THIS IS THE WORST PRODUCT EVER. Now that I got that out, I think there should be a class action suit filed against Techgenie. There is something shady going on with them, I also want to be refunded the money paid for their service.
I'm very disappointed in iYogi. We called both numbers yesterday and today for support. They just ring... ring... ring... This was a "Boiler Room Operation" from India. iYogi has surely taken advantage of small business owners, individuals and everyone else alike. It's a shame that you cannot trust anyone anymore. Individuals place an importance on money over trust. Yet their tagline is "Good Karma". Well... I guess thousands of us got it good, as in any Ponzi scheme. These guys should be prosecuted!! We'll never see the money that was duped from us. That's the whole shame of it.
I purchased multiple (2) five-year support plans, including the TechGenie. I think we all feel like donkeys for being taken advantage of. It's not really the money. It's the fact of being duped, scammed, ripped off and feeling stupid in trusting someone. I purchased the service to fix multiple computers and got good use of it. Even though it always took hours, I called in for everything until it was properly fixed. I didn't mind being the squeaky wheel, because that's what I paid for. I never bought into their high pressure sales tactics regarding purchasing of software or equipment. I always commented to them, "I'm not here for that"... I always get my hardware and software from Staples. If ever a problem, I know there is a US based company standing behind it.
I also think about the workers. In situations as such, they probably worked long hours, for pennies and never got paid. The executives had access to the funds and would be the alleged criminals. You can believe that!!! I possess all of my receipts pertaining to every iYogi transaction. I suggest you gather and keep yours in a handy place. As in any class action lawsuit or legal case involving restitution, you'll need documentation. I believe that multiple state attorney generals, the FBI, Secret Service and IRS should get involved to bring resolution to this unfortunate situation. iYogi possesses credit card, personal data and bank information. Let our government agencies bring them "Good Karma"!!
I paid iYogi for one year subscription in November 2015. Since December, I am trying to reach technical support but no one is answering my call. I called several times for weeks. I believe I am cheated and I need refund from this company.
My PC got infected one night and a flash message came up stating call this number for help. I checked my free Malwarebytes & indeed I had a virus. Called the number and got a demanding Hindi with a heavy accent telling me "Your PC is infected and soon everything will be wiped out on your PC" if he didn't fix it immediately. In desperation, I agreed and paid for him to fix my problem which took over 2 hours. But he did not tell me that the huge price included 1 year's service. In all it did help and IYOGI did fix my problem and sent me updates and did routine maintenance whenever I contacted them.
My main issue is they can get real nasty when they try to sell you additional services or extended plans at very high prices. I actually got hung up on a call when I told a tech to stop pestering me with sales pitches when he tried to sell me Windows 10 for $180.00. When I told him that "if you have Windows 7 with the current service pack you can download Windows 10 for free directly from Microsoft," to which he replied "You don't know what you are talking about, we are an authorized Microsoft partner and it's not free to anyone". They constantly bombard you with emails to renew months before your subscription is up and lately they don't answer phone calls or respond to online tech support request. Now that my subscription is almost up I am definitely going to another antivirus company. I just hope they don't screw up my PC before I cancel with them.
I, too, have been with iYogi for years and, like so many of the other reviews, have been frustrated with the language barrier, them trying to sell me something else/different, time spent on the phone with them and getting really angry or tearful at times (and it takes a lot for me to get that angry or upset). Last week we got a vicious virus that they got rid of and yesterday I did the remote way to reach them to have them tweak some things that the first tech didn't quite catch. The first tech was rolling right along and working quite diligently on things (and it was nice because I just sat and watched because I wasn't on the phone with him) and then suddenly (after about 2 hours) the box "Internet Explorer has stopped working" and he was gone. I didn't realize it for another half hour or more and then noticed the little blue "chat" box on the bottom of my screen was gone too.
I did a remote session again and got a wonderful tech or took over again and just "went to town." I started at around 2:00 and it was past 6:00 by now, but he was getting the job done. He fixed my iTunes (that was corrupt according to my computer), whatever was causing me to not be able to get error messages when I tried to watch videos (on YouTube or otherwise), deleted McAfee (that I bought from them a year or two ago) because I, too, purchased the TechGenie Total Security package and the 5-year Support Plan, which do the same thing and he downloaded Windows 10. I was happy, gave him a rave review, and we said our goodbyes.
To my dismay, he gave me Chrome instead of Internet Explorer for my browser, but worse yet, when I double clicked on it, it wanted me to log in and there was a picture of a little boy (no one I know) with his ID name was already in the box. I tried getting back a hold of iYogi, the remote method, and no one came on and then I tried calling several different numbers with either a "This number is no longer in service message" or a busy signal. I'm really worried because I feel like a hacker and don't know how to get this little guy's information off my computer. I tried getting a hold of Google too and couldn't find a phone number for them and I had a hard time even finding how to send them an email. I found it somewhere and we'll see if they get back to me. THIS IS DEFINITELY A PRIVACY/SECURITY ISSUE AND I HOPE SOMEONE DOES SOMETHING QUICK!
Ordered iYogi services. At times they acquired sole control of my computer and performed multiple clean-up tasks and operations. I noticed I was having more and more problems with my computer and it was running slower and slower. I called them and their senior technician spent 2 1/2 hours working on my computer. The technician said my computer couldn't be fixed and I needed to purchase the base Microsoft for $295, which I did. I tried to get a receipt for reimbursement (contacted them 14 times) but it never happened.
Then the funniest thing of all happened. (Note: I had not yet installed the disc because iYogi said I also had to purchase a back-up computer before running the disc for another $350, now exceeding the cost of the laptop.) I turned on my laptop and there was nothing wrong with Windows at all. I never needed the $295 disc they sent. However they refused to take it back. Since I failed to renew iYogi, my computer hasn't had any problems. iYogi create more problems than they fix. Stay away from them like the plague.
I think iYogi is a ripoff. I trusted them when I paid for 1 year and they fixed my computer -- my contract is not up until July 2016. They will not answer phone, put you on hold and that is it. They can have the remaining money. Scammers!!!
I joined iYogi in 4/2014 when they were associated with I think it was Laplink, when I was transferring info from one PC to another. I had good service from them as far as resolving issues for me including a time when we spent almost six hours fixing my computer due to having to wipe it and reload everything. Now on 1-15-16 when I started having a problem I discovered that they are no longer answering the phones. I would have given their service a 4 out of 5 before this due to having problems understanding their speech and some fairly long wait times on hold, but, they always resolved the issue.
It is true that they always tried to sell you another service or extend your account, I always redirected them back to my problem and that seemed to work, however, it was an aspect of doing business with them that I didn't like. I have 2 contracts with them, one for tech support running out in April of 2016 and one for security that was good until 2017 that I guess will not be honored. I think from looking at the complaints that I signed up when they were giving "good" service and was lucky enough to get most of my money's worth... I guess. I agree with an earlier complaint which is that it has left a lot of us hanging and unsure of what action to take next. I would definitely not recommend them to anyone now.
Like all the other people above, I have been ripped off! Had iYogi services for 1 yrs. Then in October 2015 they convinced me to join up for 5 yrs, $399. Since then when I have tried to contact them none of the phones answer or occasionally you get through only to be hung up on. I've been scammed, and not happy.
On September 14, 2015 I contacted iYogi regarding some computer problems I was having with my laptop. I was told that I needed to upgrade my operating system and that I needed Microsoft Office 10. I gave them my credit card, was charged $187.99 and told that I would received the Microsoft Office 10 program in the mail. By October 15, 2015, I still have not received the Microsoft disk so I called iYogi. After being on hold for a very long time, I was told that the Microsoft program was temporarily out of stock but I should receive it in 7-10 business days.
On 11/3/215, I still have not received the Microsoft program and requested a refund of my $187.00. I was told the money would be credited to my account in 7-10 business days. I called again on 11/17/15 and told I should have my refund by Friday of that week. I called again on December 10 and told I would received my refund in 4-5 business days. It is now 1/20/2016 and I still have not received my refund of $187.99! I believe iYogi is a scam. Do not call them for help and get scammed like I did.
This company is a scam!! Do not use them! They called my elderly grandfather and tricked him to thinking they owed him a refund. Stupidly he believed them, gave them his bank info then they wired a "refund". But they refunded too much they said! Asked him to send it back but really they just moved the money from his other account and tried to get him to send them $1700 of his own money. When I heard what happened I told him not to send it as it was scam and I told the guy on the phone who went off at me and made threats to me and my grandpa that they would sue him. Meanwhile they locked his computer so he couldn't regain access to his laptop as he was a previous customer. He had to cancel both of his banks accounts. Don't fall for this!! The business makes me sick!!!
I don't know what's happened with this company, but their service is awful. When you need an assistance, they put you on hold for hours and finally disconnect. Their TechGenie security is not working properly. They put their customers in a horrible situation. In October they said that the holiday preparation affected their business, then it was another excuse -- the holiday. I wonder, what excuse they do have now.
I am shocked to see what's happening. I have been with IYOGI for 3 years and just recently bought another 5 years and now none of their numbers work. This is upsetting. Never thought I would have been scammed. Very violating when you trusted that they would take care of you and now they take your money and disappear with no explanation to their loyal customers. We are owed something.
A warning if you used automatic renewal of a subscription to this company via a "stored credit card". I revoked the authority to charge my credit card before expiry of my 2014/2015 subscription. This was done by logging into "my Account" and deleting the card details and renewal instruction. Some time later when I checked my card statement, an amount of $339.99 had been charged by iYogi. The matter is now being investigated as a disputed transaction, however with no contact available to iYogi it is difficult.
Have not received software after paying. I can not reach them by phone...800-237-3901 or 877-720-7609.
Like most of the complaints listed even yesterday, iYogi has taken my money and did not send the Microsoft Office package purchased in September 2015. All 3 of the numbers I tried calling no longer work. I also know now they uploaded viruses on my PC when they took over remotely. 3-year membership fee also a loss now that they are no longer responding. There is a statement from the president on their site. But as soon as you click on it, malware immediately warns you to go no further.
I have been with iYogi for over 2 years. I found them to be very helpful in keeping my computer clean until August of 2015. I called them at that time with a virus. They tried everything to get rid of it and could not. I accepted that it was impossible to get back the things I lost (photos, scans etc.). Things have been fine with my computer since then. In September, I received a call from them and I was convinced to sign on for 5 more years taking me to Sept. 2020. 2 weeks later the same tech called and after much persuasion convinced me to purchase Windows 10. I was told that it had to be shipped to someone in USA so I asked a friend who agreed. After paying with a credit card, it never arrived.
Since November/15, I have been talking to them on a weekly basis to get a refund. After conversing with them today and now waiting 3 hours for a phone call back and realizing I am not getting one (although he promised within 1 hour), I am ready to accept that I will never see that money. I am very upset and disappointed. I can only recommend that people stay away from this company.
I also have tried to contact iYogi in the past days and none of their numbers are operational. Where did they go? I am paid up for the next 3 years. I have had good service from them, although with each phone call I have to make it clear I am NOT buying anything from them, so get going on the repair... Hopefully they haven't been able to make off with all our money and disappear into the night.