iYogi Reviews

I am a customer of iYogi. Sorry to say that I'm very disappointed with the overall service. I took the service to try you out with one of my personal computers, to see if it would work for my business, but the people that work for you are a bunch of crooks. They continue to not do their jobs in order to have the customer upgrade and upgrade and spend more money. Even though I have mentioned this to supervisors and several people in the past, the process seems to continue. The ripoff of the public is more of a norm, and you rip me off too.

I arrived just in time to save my 80 year old mother from being charged $425 by iYogi for a fabricated problem. Her real problem was that her iPad stopped printing to her Canon wireless printer. The solution, which I did soon after getting her to hang up from iYogi was that the printer had become disconnected from the wireless network. Restored that connection and iPad printing worked fine. But iYogi got her to allow remote control of her Mac computer and told the following lies: 1. Said they were Canon's official tech support. 2. Said her computer firewall had been "damaged" and they needed to run a procedure that would take fifteen minutes. (I checked firewall and it was functioning fine).

I called the number online for EPSON PRINTERS and got IYogi. They pretended to be Epson but knew nothing about my printer. Then they blamed it on all the computers, phones, ipads, etc in the household so they could get access to my laptop. They went through and said that it was all messed up and went into places that would confuse me, while telling me that my computer was ready to "shut down" and that I would lose all of my documents etc if I didn't use them to fix it. I wrote the steps down as they went through the process to make sure they were not altering my computer. I went back over everything they said and none of it was accurate.

All I can say is that IYOGI is the biggest sales pitch known to the internet. I as many others bought the 3 year package for $399.00. My first experience with them was great as it should be but EVERY TIME I have called them since or they send you an e mail saying your utilities will be updated please call us, they hound you for more money. It's with all the reasons like your computer is slow, outdated software, etc,etc,etc. My last encounter with them was a couple of weeks ago where they couldn't even fix my issue but the conversation was ALL about them telling me I needed 8.1 this and utilities that and more of this and that. Hundreds of dollars they wanted. As they are scanning my computer, I have a minipad with amazon pulled up and what they wanted was almost double on all the same products that amazon was offering. Now the sales rep as I call them was trying to bring down his price. Once he knew I wasn't going to get ripped off by them he stopped the scan and bid me a farewell. ARE YOU KIDDING ME??? TECH SUPPORT MY **. What a joke. Please go somewhere else and don't get sucked into this money PIT. It is really sad we let overseas companies get away with this. It's wrong, unethical, and straight up fraud.

For my opinion fraud to sell program and yearly service for the need to fix a wifi connection. After years my wifi was gone. I called Netgear and was connected to iYogi. The agent asked me to let him into my computer via internet to check the connection. Then he said it is not the router - it is my computer. I told him another computer does not work and my cell phone neither. He said yes. If one computer does not receive the signal wifi all other devices won't. I need to get my computer checked and maintained on regular basis to have that wifi feature with the Netgear router. He said he is offering that for me what cost at Staples $98 for $150, because Staples only sells it for one time while they offering a service 24/7 for 2 years to call in if something is wrong. I agreed.

Over a month ago, I called iYogi for help with my computer. I was on the phone with them for over four hours trying to fix my computer. I bought into their 3 year plan for 399.00, for support. I have had trouble with my computer since. I tried calling them back. They insisted on trying to sell me something else for 200.00 and wouldn't even look into my computer. I still am having trouble with Microsoft and cannot access my files. I am a teacher and need use of my computer at night. I spoke to them about buying the three year plan and getting support and they put me on hold. I sacrificed some things in order to get the three year plan and now I have nothing.

I am highly dissatisfied with your service. I signed for three years protection on three computers and after I did, I was told I needed windows 8.1 and a portable hard drive, Microsoft Word and I can't remember everything. After you went through my computer after I was told it would only take 15 minutes, I was there for 4 hours. The computer was not done even then. I had another session to get it right and that one lasted all day. After you finished, I had someone else check it and found 329 errors in it. All you people want to do is sell me something else that I don't need! I get this every time I call you. I lost a lot of info that was supposedly backed up but wasn't. I just wanted to tell you that you better get your act straight, I'm of the belief now that this is just another scam!

I earlier reported a pop-up message claiming my Microsoft Windows program was not genuine. It appeared after first using iYogi for performance issues, but iYogi is not responsible. Long story, but they helped me discover the source of the problem. Very satisfied with them.

A few months ago I took out a support contract for 5 computers with iYogi. Today I tried to access the support. First of all - UK numbers that they had given me and that appear on the website do not work (not assigned). Second - when I found a number that got me through to talk to someone at the company, I was left holding for One and a Half Hours which is when I decided to go online. At the outset I had tried the 'chat' with a customer support representative. The message at 7am Indian time was that their offices were not yet open.

Stay away from iYogi Computer Service Scam.

I accidentally called iYogi when attempting to contact apple support (they come up first on Google) and was sweet talked into buying their services. The amount of time spent on the phone/chatting with them was much longer than necessary and while they are working they are trying to sell you more of their services. At one point they wanted me to pay to download a tool that would make it easier for them to do an update on my computer. Umm, I'm sorry but I'm not paying for something that will only benefit the tech. Then they continued to call every time there was an update for Windows or Mac even though I only had bought Mac support. I told them to only call me if there's an update for Mac and they said they couldn't because of how their system works.

I had some corrupt files in my laptop and was advised to create a new user and transfer all my files to the new account. All went well, files, pictures etc. transferred ok. I wanted expert help in moving my iTunes library to the new user account. I contacted iYogi and my nightmare started. They took remote control of my computer, charged me $119.99, with a promise that they would transfer my library. I started with 15,778 songs in my library on October 16, 2014 and after NINETEEN hours of being with techs on three different days, I ended up with 9,998 songs on October 18. I dealt with four different techs located in India, and all I got was "sorry, that's all the songs we could locate." I want my money back, and will speak to my attorney. This is totally unacceptable. It took years to build this library. A supervisor could not help either.

Overall, the tech support at iYogi has been satisfactory. However, virtually every call comes with a sales pitch to buy another computer "tool". They can be relentless and not so helpful when they finally realize that they're not getting a sale. I would look elsewhere.

My 14 year old daughter called at night for tech support; was tapped into her computer by a tech from India. She didn't realize he was doing this. She was sitting in front of her computer wearing her bra and underwear. He proceeded to ask her inappropriate questions that were irrelevant. She came over to me all scared to tell me about this; I then realized that he was watching her through her camera!!! How sick is that?? I was on the phone with the supposed manager for 2 hours, who would do nothing about this! Beware of this sick company! They're nothing but a scam!!! They have nothing to do with Apple!!!

When I was having trouble with my printer lately, HP referred me to iyogi. After they reviewed my problem, they asked to take over my computer to see if they could fix it. After several tries, we agreed to wipe the computer clean because there were some corrupt files that really couldn't be fixed. After they carefully removed my files and re-loaded others, my computer seemed to come back to life and I could use it again. iyogi techs knew exactly what had to be done, were very polite, and and were diligent in contacting me by phone as we went through the process of fixing my computer. I would definitely recommend iyogi to others I know.

After spending 4 weeks, I finally got the phone calls and e-mails to stop from this company. 6 Techs and three missed appointments later, I've yet to receive my refund which took them seconds to draw from my account (2 weeks). I knew better, should have installed Norton myself. Shame on you Microsoft.

It seems to be good on catching incoming problems and quarantines them. But I get a redirect message every time I log on. Other than that, seems ok.

The service is great, fast and very courteous. We called as we had a mess on our computer and in less than an hour it was fixed. The tools you get help keep the system running great.

I am satisfied with IYOGI services. The techs have a good knowledge base and are willing to stay with the job until it is completed! I have had to ask for a senior tech a few times to get what I needed but other than that it is well!

I called Iyogi because my computer was a mess and I needed help and they gave me the support that I needed.

They were very helpful.

While calling my internet carrier for some help, they told me they were re-routing my call to a tech. My call was intercepted by someone in India, to scam me for money. Called FBI. They concurred with me. 3 companies scammed me out of $150 each! This company sells your phone number to other scammers.

They were fair and ok. No issues.

Did a very good job.

No problem with my computer since iYogi fixed the initial problem.

I feel my security is high and am very secure when using my computer for almost anything. I haven't had any problems since hooking up with iYogi... Will be renewing my contract.

I had very good service with the service and the support team.

I had this service from iYogi and they gave me great service so far. I would recommended this service to other. They are there to assist you when you need them.

I was very impressed with iYogi's support on my computer's problem and how simple they made the whole experience. Very professional and knowledgeable staff. Very happy with iYogi.

My printer had gone out and borrowed a printer from my daughter. Even though her printer was new, I couldn't get it to load onto my computer. The tech helped to get everything installed and working. I have always had great results with IYogi and would absolutely recommend them.

I am quite pleased with IYogi. Whenever I have had issues with my computer, they get resolved relatively quickly and well. Whenever I am speaking on the phone there is lots of background noise which sometimes makes it difficult to understand the technician so I prefer to connect with someone online rather than on the phone. I also find them a little pushy when they try to get me to subscribe to other services they want to offer. Overall I am very pleased.

I haven't been using the computer very long since January of this year. I had a problem with spyware even though I had McAfee total protection. They gave me a 1-800 number and told me someone would help me with my problem. I didn't have $179.95 when I spoke to Subash but told him I would have it the first of the month. I've been with IYOGI ever since. I now am more comfortable and confident using my computer thanks to the care and compassion of your company. I intend to go one step further on Oct 1st for even more protection. Thank you for your service. I plan to be with you a long time.

IYogi has been very helpful in clearing up several computer problems that I have been struggling with. This has increased my computer speed a great deal.

I am very satisfied with my service with I-Yogi. The technicians very friendly and work hard to take care of all my computer and printer issues. I highly recommend I-Yogi for your computer & printer problems. I am 100% satisfied.

My experience with iYogi has been great. Their technical support has been outstanding. I would recommend their service.

Very good service provided with my computer and the way they handle my problems.

I have been very satisfied with IYOGI. They have fixed my computer every time it has gone wrong or crashed. They have cleared up viruses, too. They have always been courteous and polite, as well as respectful.

I love it! The technicians are very helpful and patient, working to solve all the problems I contact them with. I am very pleased with the service and highly recommend it to everyone, no matter how old your computer!

So far my dealings with iYogi have been pretty good. There is definitely a language barrier and I occasionally have trouble understanding the person due to their accent. I am, however, very happy with the help they are providing keeping my computer running well and free of viruses.

Very good service on each call made. Employees were very helpful and very patient. Telephone connections at times were weak and the employees had trouble understanding me. Thank you for your professional service our computer has worked well.

IYogi is a service that was referred to me by my internet provider. The service is excellent and prompt. Based in India, there is some minor problems with language interpretation, but normally works out. I have no experience with products, although they are always trying to sell me upgrades in software and equipment, to which I am not interested in now. Service is great but slows down my CPU on startup while IYOGI support programs open up.

The computer tech reset the UAC settings, checked other areas to make sure they were functioning properly, ran some scans and cleaned my computer up. I would highly recommend iyogi for any of your computer problems no matter what time of day or night they occur.

He fix my computer. He was so great with my computer issues. He are so good and he know what to do to fix my issues. Thank you very much.

I am very pleased with Iyogi's services, and have found them to be very helpful in solving my problems. However, I have found your consultants to be a little overbearing when trying to get me to agree with them, or selling me something.

Your technician were gracious. They have helped me clean up my computer. They also suggested that I upgrade to Windows 8.1 which I am following their advice. So far I am very satisfied with this tech company.

I had technical difficulties concerning my computer, i.e. my computer had lots of issues and was slowing down. Iyogi helped me to the point they were always there when I needed them. I would recommend them to companies and to all.

After having our "Webroot" uninstalled by a Microsoft tech to install Microsoft Office on our laptop, my fiancée wanted to re-install "Webroot" security on the laptop. She looked online for the official "Webroot" website and found a phone number to call. The call was answered by someone from India who was hard to understand. He claimed to be under contract with them to provide IT service. This may or may not be true. However they offered 3 years of service on 3 devices at a rate that was less than "Geeksquad" and claimed that they could fix every install and troubleshoot everything from their location.

IYogi has always been helpful and worked diligently to help me understand my problems and how they corrected them.

Don't waste your time or money. This company is staffed by people that are more concerned about selling overprice software and service contracts than fixing a problem. After 4 hours trying to fix a problem with over 2 hours on my cell phone with them, I had finally had enough! I had to solve my own problem! I have demanded a refund but do not expect to ever get one. Staff people have a very heavy accent and are very difficult to understand as well as awful phone connections!

My experience has been most positive--well worth the investment--all personnel have been great - professional. Overall great service.

My experience with I yogi support was good. It was a little time consuming but the agents understood my issues and fixed them in only a few sessions. My computer runs pretty good now and I will use I yogi in the future. Thanks.

The service I receive depends on the person that answers the phone. Sometimes what I need is taken care of faster than other times. I do not like when half or more of the time is used trying to get me to purchase additional products that I find out later on another call that I don't need.

Very grateful for this site.

What I experienced with this computer tech, very high and deep and also I wanna to appreciate the person who is help me to fix my computer the already damaged by virus. Now my computer is 100% ok.

They are one hundred percent the best tec. in the word. I have used others and they are bad, this place is very good. Thanks for everything.

I have dealt with iYogi about 6 times. The problems have been handled with excellent results. I have a printer that I have had to call iYogi on. They are very business like. They have treated me with courtesy and professionally. I would recommend them to anyone who has problems with the computer.

They help me resolve my problem each and every time I call and need help. I am very happy with the service and would recommend your service to my friends and family.

My experience has been great with your company. I would recommend it to others.

Printer problem - wasn't synchronized to function w/ computer. Was corrected at that time.

The techs were always courteous and knowledgeable. They were very helpful as I am not very techy. The only thing that concerned me was that it took too much time to correct the situation. 3 plus hrs. is way too long for me to sit in front of the computer.

I have called numerous times for problems with my HP ink jet printers. Presently I am using 2 HP printers configured in a wireless network. One is a 6500 and one a 6600. Initial I needed to scan documents with my SAMSUNG notebook operating with MS 7. There is a fundamental problem with the 6500 which prevents MS 7 from being able to scan documents with a 6500. It took 3 or 4 call to IYOGI to reach the conclusion that only the 6600 is compatible with MS 7.

I am very pleased and happy with the support I have received from iyogi support. They have been extremely patient, polite, and friendly. I am a grandmother and not very computer-savvy, and they are always patient and kind while assisting me.

I received very good Technical support from iYogi techs every time I needed their service. My issues were resolved every time I called them. They are a good technical support to have.

Happy with the services I have received so far. I have called 3 times for issues I had with Facebook and my homepage. The technician figured out the problem and fixed it for me. I would recommend this service to anyone else in need of help with issues...

I called tech support on Saturday August 30, 2014. I needed help loading webroot. Apparently my computer had too many viruses and problems to load webroot. The technician suggested I have them remove viruses and correct problems first. The worst problem was not being able to understand the technicians. Two of the technicians were rude to me. They gave me different prices and times to have these services done. One said 30 to 40 minutes another said 3 hours. I was in the middle of a business meeting and they would not allow me to wait till another time.

I have had iyogi technical support for almost a year now and they have helped me get multiple problems figured out......no matter when I call them. They are courteous and helpful.

I contacted IYOGI for a technical issue with my computer where my computer was extremely slow and my printer would not recognize my computer... constantly saying "offline." I was extremely satisfied and impressed with the timeliness of the service, the courtesy of the tech, and the follow-up to ensure that my problems were resolved. In fact, I commented to the tech that my membership subscription was well worth every penny it cost.

I have a relatively old desktop computer (5 years) and since I purchased it, it has had various "issues". I have taken it to shops, tried various online services, mostly all with temporary "fixes". IYogi has consistently and patiently solved my problems online with a minimum of fuss. There was one incident of language difficulty but that problem was mine and not iYogi's and after I complained, it solved immediately. The service and care has been remarkably efficient and more than satisfactory.

My computer was froze, and IYogi fixed all my problems. I have had to call twice on different issues, and IYOGI has fixed all my issues.

I really appreciate the quick response to my request for assistance in my computer. The techs are friendly and proficient and usually resolve my problem quickly. I recommend iYogi to anyone who does not like to take their computer downtown for repair and wait for days for it to be repaired. Thank You iYogi!

iYogi has been very helpful in keeping my computer running smoothly.

Efforts to sell additional products and services often times upsets me. We currently have a long term service contract and tech genie support. We do not need to be constantly pressured to buy additional services especially during a troubleshooting call.

My experience with Iyogi: Personnel-- Each and every time I contact iyogi the techs are very knowledge and professional. They are willing to work with me and they show great respect. They understand my knowledge of computers is very limited and they are always patient. KEEP UP THE GOOD WORK.

I was having problems in the past and was not able to operate certain functions on my computer. I notified the IYOGI company and they were able to fix all my computer problems quickly. I highly recommend using IYOGI.

Service provided to date has been above average.

I have used this service two times and both times have been lifesavers. First I tried to solve the problems myself--one had to do with popups and anti virus programs and one had to do with printer drivers--and then I called iyogi. The technicians were very thorough and polite and solved my problems. One technician was hard for me to understand but when I commented on this I got another technician who was much easier for me to understand. Overall I am very pleased with this service.

I have found with Iyogi support over the past several years to be truly professional. My problems have always been resolved on the initial call. I am with Iyogi because I have found them to be over-achievers. I would not want anyone else to work on my computer.

My earliest messages from iYogi date to 2010 but I am sure earlier messages have disappeared with changes of computers or operating systems. In my early days of computing which began with the Commodore 64, my computer mentors were knowledgeable colleges or friends employed with IBM. They allowed me to expand on my own, knowing these friends would back up any errors I made. As these friends became difficult to access, I turned to do my own installations and set ups. One of the first errors remembered was with installation of an antivirus program. Contacting the antivirus program, who had engaged iYogi to make corrections. The rest is history.

Overall, this service has been helpful; however, there have been exceptions: Following an optimization prior to departing for 3 months in Florida earlier in 2014, upon arrival together with an IYOGI technician we were unable to obtain the internet on my HP Pavilion dv6000 laptop. The IYOGI tech. recommended a "land based" technician to come to our place of residence to perform the needed trouble-shooting. IYOGI charged me an additional $170 for this service. I subsequently learned IYOGI paid this tech. $65. He traveled approximately 120 miles to reach us. I concluded that IYOGI did not stand behind their work & that I was unfairly charged.

I have been an iYogi customer for the last five years and the services have been very satisfactory. The only bad experience that I have experienced was a couple weeks ago when two technicians attempted to install Windows 8.1 on my Dell Windows Vista computer. They cheerfully fixed the problem.

I've had iYogi in some form or fashion for 3 years, I think. Part of my confusion is that other Indian tech companies were also soliciting me for subscriptions at the time my old (2007) computer was malfunctioning big time in 2012. I should have just thrown it away and bought a complete new system but I was talked into upgrading the operating system by one of the non-iYogi companies. Big mistake. iYogi came to the rescue, but of course sold me a new computer (Acer), plus MS Office 2013, an external hard drive (Toshiba), their 2-year tech support, and 2-years Internet security with Total Defense. iYogi sent me the Total Defense activation key but I was billed by a 3rd party -- "CA Software Licensing Ctr", not iYogi. CA Software ultimately turned out to be Total Defense but this confusion took hours on the phone with iYogi customer service (billing), which wasn't completely in sync with iYogi tech support.

I could not access the site of the company that I work for teaching languages on-line. I called IYOGI. Within a very short period of time, they discovered that my Virus Protection/Security software had blocked the access to the site. IYOGI was able to reverse the process and allow the site to be accessed. I've used iYogi for several years and they are efficient, polite and a pleasure to work with.

Very good service. I have no complaints about the services of iYogi.

iYogi Active Response Team personnel reached out to me via online and phone and investigated the issue. The lack of response could not be replicated. I did inform them that the lack of an account log in on their home page plus the fact that the link they put on my son's machine was not useful when his PC failed post repair plus the blocked caller ID on their sales call were disconcerting and not useful.

Iyogi tech support is generally very good and always make every attempt to resolve my issues. The only issue is that it takes time to get through but this has gotten better over time. I can recommend their service as good value for the cost.

After speaking with a supervisor about my complaint, they generously refunded my money... Thank you.

I have been a customer for a number of years. The services iYogi provides are effective and efficient. Their tech support workers are expert and their communication skills are good. They are friendly and helpful.

I purchased service for 3 PCs for 2 years and was okay with support until they worked on laptop and downloaded a program he was trying to sell and crashed the computer. I called and tried to talk with a manager & was informed they wouldn't handle that. Each time I received a call from them (many), I would ask to speak to someone in charge with no results. I decided to walk away and went with a different company. That has been a year now and they are still calling to have me renew. I am sorry that I couldn't resolve this at the time as I left a lot of money on the account.

I have used Iyogi for Technical support for many years. Whenever I have a problem they are available 24-7 instantly. The problem is normally corrected during the first call. I am very pleased with this service and plan to stay with them for continued support.

iYogi has been very beneficial with all my computer problems. Not only do I get the problem fixed 1st time, it is also like going to school to be able to discuss with the technician to improve my own computer skills.

Each time I required help or adjustment with my computer, IYogi provided the exact answers to my problems. I would certainly recommend IYogi to everyone needing quick and respectful help with computer and printer problems.

Iyogi has always solved any issues that I have experienced with my computer and I would recommend the service to others.

In May, I was having trouble with my Internet Connection. I had just switched from using the WiFi signal at my place of residence back to using COX as my provider. After Cox resolved that issue, I continued to have other issues with the computer so I called iYogi. Within a short time, the technician had isolated my problems and was able to restore my computer to working condition. This is just 1 of many very successful encounters I have had since I started using iYogi as my computer technical support. I have been very pleased with the results. My problems are diagnosed quickly and the technicians are very courteous, patient, and knowledgeable. I have been particularly pleased with the speed at which my problems are resolved. I do not hesitate to recommend this service to my family and friends.

After speaking with a supervisor about my issue, they generously issued a refund...Thank you

My biggest challenge with iYogi is understanding English; therefore, a lot of time spent communicating. Service is very good and satisfied with service.

Thank you very much for losing all my photos from a once in a lifetime trip to new zealand and ecuador. My computer was just fine, till you guys worked on it! All I wanted was my avast security to be re-installed. All you wanted to do is sell me stuff I DID not need. Thank god I now have a tablet! Hopefully with tablets you will soon go out of business. And still do not know why you would not let talk to the C.E.O. You said it would be impossible. What do you have to hide? I would not hire you guys to pick up dog crap in my back yard!

They helped me resolve a computer technical problem. They did so promptly and professionally. The technician understood my problem quickly. His expertise quickly had him identify the problem and resolve it. At all times he was polite. He made sure I was happy with his performance.

Since the installation of techgenie on my computer it has been nothing but problems. I spent 100.00$ for the antivirus and it has not worked properly since it has been installed and check by the techs at Iyogi. It does not update automatically.

The co. has always been good service for me and I have had no complaints about their work. The techs are always knowledgeable in their work and very courteous.

Always very helpful but cost was too much. Also, when iYogi contacts me, we do some cleanup and then I'm asked for money. I'd rather not do that... I'd rather see if the cleanup was successful and then renew my account. I have renewed 3 times. I'd rather not pay so much.

Computer was running slow. Technician was courteous and experience was enjoyable. Situation was taken care of in a timely fashion.

I used I yogi 12 months ago to fix my iPad and they were great and helped fix the problem. Today 30/7/14 I got a email to say they had renewed my account and taken money out of my credit card account without my permission. How many other people have they done this to. I am disgusted that they can even do it!!!

It started about 4 years ago. I was having a problem with my computer, and went on help, and somehow ended up talking with someone from iYogi. After he fixed my problem, he recommended that I should get a contract with iYogi. And I did, and never regretted doing so. Any time I need information or need repairs, they are there for me. Thank you iYogi for the good service.

Annual PC check - iYogi were excellent, patient and courteous and deleted all bugs.

Completely corrected all problems with my computer.

IYogi keep calling me 3 or 4 times a day just because my cover is expiring. Funny how they never rang before. Tonight had a call from my so called account manager who rudely put the phone down on me. There is something about them I don't trust.

Warning - don’t trust iYogi. They are a scam. You have been warned!

I have used iYogi for the past 3 years. They have always been helpful and supportive with both technical support and sales. They have always been able to assist and resolve the technical difficulties I have had. While at times the connection or enunciation creates a need for things to be repeated they are always professional and courteous. When I have purchased computers or printers they have always matched or beaten the competitors' prices.

Excellent service for someone who has limited knowledge to the computer.... I highly recommend this service to anyone who needs help.... They can help anything with also Apple products also. Have help me with iPhone and iPod problems very well and again I highly recommend this service.

I have been a customer for 3 plus years, and have always found them to be extremely courteous, patient and very knowledgeable. I am not an avid user of the PC and therefore not very good at it, and understanding all there is to know. That is why it is very important to me to have a patient and understanding tech support service. I find iYogi to be just that, and for the price, you can't beat it. My only complaint is that they are very eager to sell you something all the time. They just started that in the last year. It can be annoying at times, but if you firmly tell them your time is limited, they will cease with the sales pitch. Having said that, most items they try to sell are quite good, I believe. They are based in India and some have stronger accents than others, so it is just the luck of the draw who you get.

They have responded to everything I have asked quickly and the first time that I requested.....

Several months ago googled Canon to get a driver and was sent to the iYogi page... The rest of the story is pretty much as everyone else.... Tech said he would help but first wanted to check my computer..... 2 hrs later after he was "adjusting" things after taking over the computer and selling me their one yr service, he gave me a bogus number to call which I did. Called iYogi back and still no number.... They have called a few times for a "tune-up" but I will not answer them.... integrity problem and I have NO idea what they have taken from my info..... Beware...

I thought I called Brother Printer customer install. I was told by iYogi they had a Contract with Brother to install new printer. They got into my computer, did everything except install my new printer. My computer was online and working great. I stayed online with the tech for 3 hr. They tried to show me my computer needed their service $279.00. I knew my computer was not as bad as he said. He had disconnect my internet - will not get out safe mode because I would not fall for his sales pitch. I feel like I have been Wrong, Cheated, defrauded.

I was trying to connect to Canon's tech support. I did a web search and clicked on a link that looked like it would take me to the official Canon page. Now, I am NOT A NOVICE computer user; in fact, I have been using computers since 1982. In addition, I am highly security conscious. Despite all this, this site sucked me in. I wanted to find an MG2300 driver that would work with an old laptop running XP. Assuming that I was connected to Canon (like a total fool), I clicked on several windows without reading what I was agreeing to. I NEVER do that. Never!!! Yes, I am furious with myself!

I called Linksys last January and the phone was answered by a company which identified itself as iYogi. Thinking they must be working for Linksys, I described the problem and the person (from India) looked into my problem via remote. He told me that the problem could only be solved by the purchase of a $299.00 product that would be good for two years. (There was a one year option but it would have cost much more in the long run.) He waited while I transferred funds from my bank accounts and then installed the product on my computer. After hanging up I realized internally that something was fishy and I was able to stopped the payment at the bank. I then researched iYogi, found out about its scamming practices - and was grateful that I had escaped.

These people will not stop calling me. I have never had a business relationship with these people and all the reviews I have read are negative. They have my Email address which is new (less than 2 months old) and after I blocked their phone number (with an application I have on my smart phone) and since I asked them to stop calling me, my phone shows 7 times in the last 5 days that their number has been blocked. They have now started calling my Mom's land line and she has also stated she did not want them to call that number again as well yet they continue to call. They told me that I did have an account with them (which is a lie) so I asked them to close it. The man (whom I could hardly understand due to his thick Arabic accent) told me my account was a free account and could not be closed (now doesn't that alone sound suspicious). Well that's about it. Some of the reviews state they are identity theft. Thank you very much for any help you can give me in this matter.

I called what I thought was a Brother Printer Tech support and was connected to iYogi ... A SCAM. They get $179.00 from you for trashing your computer. I was on the phone dealing with this printer issue for SIX hours. The printer finally worked but then the next day would not work. My husband has a terminal diagnosis and I lost it on the phone, but still they followed through with their scam. I have now called their tech line back three times and have NEVER reached a human voice. I hope they rot in hell.

Was told that I could cancel and get a prorated refund if I did not like the tech support for 1 yr. for $179.99. Okay, I thought. Not!! When I called to cancel in just a month, they tried to talk me into MORE products such as Optimizer for another $200+ dollars. Malware was running like crazy AFTER I signed up for the $179.99 tech support in the first place. Why? But, I told them I was tired of calling in monthly to remove the malware via tech support I paid for. They tried to sell me the Optimizer, I tell ya. I said NO. I wanted a refund for the $179.99 tech support I paid for. They told me I would only get back $65.00 of the $179.99 because I used the tech guys at least once in a month from the beginning of the purchase of $179.99. What? They said it was a service fee to the techs for helping me? It cost $60!!!! What was I paying for then with the $179.99????? Tech support????? Geezzopetes.......

Beware! I foolishly called iYogi thinking it was HP. This immediately tells me it's a questionable outfit when they sneak their web address in under a well-known brand. Can't HP do something about this? Like so many other people, I let iYogi access my computer. After some diagnostics, my heart sank when the technician started quoting costs to repair the registry. I hung up, because I knew all about registry scams, and my new PC offers various forms of free support. I had a technician do a full computer scan for viruses, and he also uninstalled anything to do with iYogi. IF YOU'VE ALLOWED IYOGI ACCESS TO YOUR COMPUTER, UNINSTALL EVERYTHING THAT THEY ASKED YOU TO LOAD! They have my name, two phone numbers and my email address. I hope they don't bombard me with calls. Man, do I feel foolish.

I was trying to get an HP printer to install on a 4-week-old Dell high end desktop and Windows 7 would not recognize it. I did a search for HP support and mistakenly thought iYogi was affiliated with HP. A tech talked to me and gave me a price and I foolishly agreed to let him help me. He then connected to my computer and told me I had registry problems. My response was the computer was running flawlessly and every other program was okay. A red flag went up when he said he wanted to change the registry but again I agreed. He did get the printer to install but after I shut down my computer (I should have mentioned it is A Dell 8700 XPS with Raid 1) and tried to restart it the next day, it would try to boot up but then go to a black screen with a cursor.

First of all, I had a time trying to understand what the guy was saying. Then as he tried walking me through the process during the Microsoft set up, I typed just what was asked and as we were near the end of the process, the guy said, "I'll call you back within 20 mins after you complete the setup which is easy to do from here." I hung up the phone to finish the setup. The phone rang and it was the guy calling me back. After about an hour and 15 mins with him, I asked questions about my screen because it was totally different from my Windows XP. He kept trying to sell me a subscription for $179.00 and I kept telling him when school is out for the summer, I DO NOT GET PAID because I'm only an office aide. I might have said it about 4 times.

I have a Windows 8 pc and an iPad. I had forgotten my iPad password. After searching the web I stumbled into iYogi because I was having difficulty changing my password. They will not tell you costs or terms and conditions before doing the job. I felt conned because I was asked to connect my iPad to my laptop. They then installed software to take control of my pc. The phone call was about 1 hour long and I was then informed that I had to take out 2 years cover at a cost of £219 and they messed around with my PC. Luckily my card would not work. I suggested that I may have overrun my overdraft.

I called them thinking they were representatives of T-Link. I was having a problem installing software from the internet. The guy I spoke with was pleasant and seemed helpful. But after scanning my computer for a few minutes told me I had serious viruses and tried to sell me a $179.00 package to debug and install my $9.99 wireless device.

I have been using iYogi now for over 3 years. By far they're ok. Recently in the past 2 years, they've become more Sales Pushy and Aggressive to upgrade. There's no issue with my PC and suddenly I began finding out I had several mouse jumping issues. Ran all software - then called them and through level III, they told me I had to upgrade my OS to version 9 and it would cost me $275 or so. Did that. Then later they told me I had to upgrade MS Office - another cost of $275. That's when I stopped calling. Then every morning from 7am to 12am eastern - my PC gets disrupted and it's almost impossible to work on it - as if someone has Back-doored into it and disrupting it. It stops suddenly afternoon - which is 11pm India time. I suspect iYogi as they have their software running on my PC despite shutting it down. Anyone seen anything similar. PC resources are being used 100% - and it only happens when I leave my PC on at night.

My husband somehow got the call from iYogi. They talked him into getting protection on my computer for $49.99. IYogi set up my protection antivirus well after 3 months I found out they never did and I could of gotten a virus. I wouldn't use iYogi because I was afraid of having someone I didn't know go into my computer and deleting my info. After a year of not using the service we cancelled it. We were billed again. I was told we were not on automatic billing. Well we were. Took 2 months of yelling to get my money back. Four months iYogi was calling our house to talk to my husband to renew and I wouldn't give him the phone. They just kept on calling till I told them I was going to file charges. A year later I received a bill for $169.99 on our credit card from iYogi. I contacted them and they told me it was Total defense software center I had to get my money from. It was such a nightmare and I wish I had looked on the computer before signing up to this. I still cant believe BBB has them as rated A. I have to say they are good salesmen. Now I watch who I deal with.

However, did fix the problem that was not as complicated as they made out. Then began the hard sell. Two support staff try to sell me 2 years support when they did not succeed they put me on to the supervisor. Left a slightly nasty taste.

They told me they were connected with Norton corporation. It was a lie and they said they may be to fix my problem at no charge. After scanning my computer, they said it had viruses and want $200 to fix it. I Contacted Geek Squad. They check computer and no virus. Stay away from iYogi - scam company - these liars.

My printer wasn't working properly and I called Lexmark. The person there transferred me to their "technical support service." Or so I thought. When I asked the iYogi employee about the name, the employee led me to believe that they were part of Lexmark's technical team. Introducing himself as Sayed, he assured me that he could fix my printer without any problem, but, before he did, he just wanted to check out my computer as the printer problem might be caused by a virus. Like the hindsight fool that I was, I allowed him to go in remotely and when he reported back to me, what he saw was dreadful. Never had he seen a computer so sick! It was a thousand wonders it hadn't already crashed. He had just the Rx I needed though.

I was directed to the iYogi website from the Toshiba technical support site and was assured by the technician that they were officially authorised by Toshiba and other manufacturers to provide support for software issues on their computers. I was told that for a fee of 119.00 they would fix the problems and provide one year's support. I agreed and paid by credit card. The problems were endless pop ups and my bluetooth was not working. I agreed to allow the technician access to my laptop and after many unsuccessful attempts, the technician disappeared having not fixed any of the problems. I have lost 119.00 and achieved nothing. I am a pensioner living on a state pension and cannot afford such a loss. This company is a disgrace.

The reason you don't see complaints listed at the top of Google searches is because they obviously use a reputation management service. These services blast tons of positive reviews which pushes the negative ones to the bottom of the list. So, you really have to look hard to find the bad reviews. It's designed to deceive the consumer into thinking you're working with a respectable company, but trust me, iYogi is anything but that.

They pay Google for their ads and missell by the name of Apple... My humble request to all is don't even attempt to call those bastards. Beware of them.. it's a fraudulent company and verified scam.

I wrote before about the iYogi scam, but I want to add to it. I threatened to sue them, and they refunded 100% of what I had paid them over a year. First, they missed either by intent or incompetence two viruses on my computer which negated my firewall. Second, my computer simply was worthless and the CPU was always at 100% even when not running a program. I told them this, and the firewall dysfunction, and they simply said Mcafee was taking care of it. This was all again either by intent or incompetence.

My WiFi had suddenly stopped working so I googled tech support and it's the first number that came up. A woman with a heavy accent answered. I suspected she would want access to my computer so of course I said yes. I'm 16 for Christ sake. I should have asked my mom but I just wanted my flippin Netflix. They could not get my access code to work and while I was waiting for things to load, they constantly asked me questions like what my job was and if I had any pets. It creeped me out but I just thought they were trying to be friendly.

I thought I was contacting Norton's 800 number. Agent must have loaded a bunch of junk onto my computer while she had access to my computer. Ran a scan and said my computer was in need of repair and quoted me 3 prices: 1 year, 2 years, and 3 years of coverage for $100 to $300. I said no to their service plan and the agent told me I wouldn't be able to get online or use Norton antivirus and hung up.

Agents speak as though they are Kaspersky representatives; are they? Kaspersky, please let us know. Advertisement by iYogi.com on top of Kaspersky; I allowed access to my computer, and ran their 'advanced scan'; cancelled order; agent hung up.

I've had iYogi now for over 2-years and yes, there has been times when I can get my computer serviced properly with no problem, but that is only about 2 percent of the time. The other 98 percent of the time is filled with headaches and me having to blow a gasket to get what I need. The technicians have one goal in mind and that it upsales. They could care less about the customers needs and they will always, always, always, pretend as if they do not understand, in my case, English. Their service is abhorrent and I hate that I ever dealt with this company.

I called, thinking I was calling Intuit technical support. When I did a Google search for Intuit technical support (I just wanted the phone #), their paid ad came up at the top of the list. I called and no one supplied a greeting when the phone was answered (so they did not identify themselves in anyway). The guy IMMEDIATELY wanted to remote into my computer. That made me uncomfortable, so I hung up and looked at their website. At first glance, it kind of looks like they're affiliated with Intuit, but they do have a disclaimer stating that they are not, they are an independent service provider. I don't think they are a scam inasmuch as they would steal your data, but they definitely want to pass themselves off as NOT a 3rd party provider, and from the other posts here it looks like they're not very good at their job and DO want to sell you unnecessary services. My advice: stay away.

My co-worker called a number represented as Intuit QuickBooks Tech Support. I became involved when the technician wanted remote access to her company workstation. I asked who was on the line and was told he was QuickBooks Tech Support so I allowed access. I am an experienced network and computer support technician and I watched him check a few settings in QuickBooks and review the error logs. Then he told me that he found the problem, but we needed to have a Tech Support Contract for him to fix it. I questioned that because we have a support agreement with Intuit for many of their products. He informed me that the support we had for QuickBooks expired when they released the new version and would have to be renewed. I couldn't argue about that since I didn't really know if Intuit worked that way or not; so I gave him my card information. He told me that the receipt would be from iYogi. I asked why is it not coming from Intuit and he finally admitted that they are not affiliated with Intuit in any way. I cancelled the agreement and he said that they would reverse the charges on the card. I will update this review as soon as I find out whether he actually does or not. In either case, I will notify the bank about the issue.

I open an account 2-25-14 and had nothing but trouble with them. I called them time after time trying to get things worked out but getting nowhere. So today I lost it and called to get my money back. After two hours I was told I will get my money back in 5 to 7 business days. So I hope they keep their promise - my money back to my account will be on the 12 or 14. So now it is to keep the faith and pray they keep their word. I hope I don't have to call the Better Business Bureau about this matter. Please let them just get this right and I'll be happy to get my money back and get rid of them. Now a new account with a new company to take care of my computer. Wish me luck - at my wits end. Thanks for letting me vent.

Should have checked reviews before calling iYogi. Like everyone else, thought I was contacting Norton. Strange thing. Tech found the same 116 or 166? things other people have talked about. AND Customer Service Rep was Karan...which I believe is the same name others have mentioned. So...guess every person in CS is Karan? Anyway. On the phone for two hours. Allowed remote access...as I've done that with HP. Tech was pretty easy to understand and friendly. Found tons of things wrong...which I don't doubt, as this is my husband's laptop and he's "click happy" even though I've warned him not to open anything he doesn't recognize.

I believe it is a scam. Wouldn't let me on QuickBooks until I paid for their program. Had me online 3 1/2 hours. Had to pay $300.00 and if I had one question after the installation, I would have to pay $200.00. And I do have a question as it won't let me back up but I am not going to call them and I need to be able to back up. It said I had to upgrade before May 15 but it wouldn't let me. It disconnected to me if I tried to upgrade. I couldn't see any of my Quickbooks unless I bought this.

I recently renewed my subscription of Kaspersky, which accidentally charged me twice. (Long story) I googled their number and called. Rather than getting Kaspersky, I got iYogi advertising itself as Kaspersky. The iYogi rep immediately tried getting access to my laptop by remote. Having had viruses removed this way legitimately, I agreed. A few moments later, I realized all wasn't right, asked her to get off and hung up on her. The next day, my hard drive crashed and my antivirus software detected viruses that were so severe that they disabled my antivirus software and it had to be re-installed. Indeed, my laptop still isn't working right and is crashing at least once a day. I'm in the process of receiving results from an internal scan that can pick up viruses installed by remote, since anti-virus scans often only pick up external threats. Avoid iYogi like the plague! Though I've been told this company normally doesn't install viruses, I know for a fact that my laptop worked like gold before this incident--it can't be a coincidence.

I was having trouble with a Belkin product and did a Google search and I called the first number that popped up that claimed to be Belkin Customer Support. No automated system like every company has these days and a live person answered immediately... This put me on the defensive right away. The guy who answered the phone asked me what the problem was and I started to describe it, so he asked me for my phone number. I never give my phone number out to people I don't know because of all these scams out there, so I gave him a fake one. He then said to check the problem he needed to know what kind of router I had. I told him and he asked if I was able to get on the internet using a different computer. I said that I could. He then said that he wanted me to go to a website so that he could get on my network to look at the product I was having trouble with. More red flags... Never give anyone control of your PC and never let them get on your network unless you know them personally.

I just want to say that I went on Apple.com and it gave me a tech support number. It turns out it's iYogi support. They make it sound like they are apple company until they try to get you to sign up with them which it's hundreds of dollars. I just wanted help resetting a iTunes password not pay 300 dollars. They get very demanding trying to get you to sign up. I'm scared they had access to my computer. I just hope they don't steal my personal information. They need to be clear that they are not Apple and will be charging for their service... Thank you.

Provides a good service. I use it monthly or more. It is high value for less than $150 a year. Techs are very patience with me, a nontechnical person.

I was trying to contact Norton (Symantec virus protection) about a problem with their program. Up jumps iYogi's phone number as the number to use to handle any problems with my anti-virus problem. The background said Norton and I assumed I was talking to a Norton agent. They did not lie to me when I asked if she was a Norton agent, But she did say their company is referred to by many virus companies for technical support. I bought this argument and let them into my computer. Thinking they could not have used the Norton logo without license. I was wrong. I had noticed that when she was going through various motions of investigations for repair something was up.

Was sent to them when I called Epson to fix my printer. They worked with me to fix my printer and then said it was the computer's fault. I gave them access to my computer and they said I had a lot of problems, which was causing the printer to not work. He said he can fix it and it wouldn't cost as much as taking it in. Stupid me, I fell for it. He "fixed" it. When I shut down my computer, I couldn't bring anything up, just blank. Called them back and they said that they have to get into my computer again to "fix" the problem. No way! I told them I want my money back. Was transferred to customer care and they disconnected me. They are a complete scam, keeping people on the line to get money and then making it almost impossible to get to customer service. DO NOT USE THEM. They are very savvy at getting your money, and then not fixing the problem, or making the problem worse so you have to use them again.

I had such a hard time understanding what techs said to me. They are in India and I have some hearing loss. They have worked on my computer by Team Viewer for many hours and lost all my Favorites. They pressure me about buying more time on my contract, new laptop, and expensive updates.

I tried to call HP but reached IYOGI. I know how I reached IYOGI. When I searched for support number in Google, iYogi support number came as an advertisement, advertising as HP and that's how I reached iYogi (first scam technique). Once we get connected, they would take remote access and tell that your computer is infected no matter what, even though it's a new computer. And tell that you need to pay for the service which we don't need.

They sabotage my computer so I would have to keep requiring their service. They disable several functions of my computer and I could no longer receive updates for several programs. I had to hire someone else to fix what they did to my computer.