A link has directed you to this review. Its location on this page may change next time you visit.
- 4,241,839 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I am very pleased and happy with the support I have received from iyogi support. They have been extremely patient, polite, and friendly. I am a grandmother and not very computer-savvy, and they are always patient and kind while assisting me.
I received very good Technical support from iYogi techs every time I needed their service. My issues were resolved every time I called them. They are a good technical support to have.
Happy with the services I have received so far. I have called 3 times for issues I had with Facebook and my homepage. The technician figured out the problem and fixed it for me. I would recommend this service to anyone else in need of help with issues...
I called tech support on Saturday August 30, 2014. I needed help loading webroot. Apparently my computer had too many viruses and problems to load webroot. The technician suggested I have them remove viruses and correct problems first. The worst problem was not being able to understand the technicians. Two of the technicians were rude to me. They gave me different prices and times to have these services done. One said 30 to 40 minutes another said 3 hours. I was in the middle of a business meeting and they would not allow me to wait till another time.
We sincerely apologize for the experience you had with iYogi as this is not the level of service we strive to deliver. We investigated the incident reported by you as soon as we received your complaint and have taken appropriate action as well as given feedback to the entire training and support teams. Since you have already spoke with our Customer Service representative requesting a refund, the charges would have been voided, if not, you will receive the refund at the earliest. We thank you for informing us about the incident and we hope you will give us another opportunity to showcase our improved services to you.Regards
Active Response Team
I have had iyogi technical support for almost a year now and they have helped me get multiple problems figured out......no matter when I call them. They are courteous and helpful.
I contacted IYOGI for a technical issue with my computer where my computer was extremely slow and my printer would not recognize my computer... constantly saying "offline." I was extremely satisfied and impressed with the timeliness of the service, the courtesy of the tech, and the follow-up to ensure that my problems were resolved. In fact, I commented to the tech that my membership subscription was well worth every penny it cost.
I have a relatively old desktop computer (5 years) and since I purchased it, it has had various "issues". I have taken it to shops, tried various online services, mostly all with temporary "fixes". IYogi has consistently and patiently solved my problems online with a minimum of fuss. There was one incident of language difficulty but that problem was mine and not iYogi's and after I complained, it solved immediately. The service and care has been remarkably efficient and more than satisfactory.
My computer was froze, and IYogi fixed all my problems. I have had to call twice on different issues, and IYOGI has fixed all my issues.
I really appreciate the quick response to my request for assistance in my computer. The techs are friendly and proficient and usually resolve my problem quickly. I recommend iYogi to anyone who does not like to take their computer downtown for repair and wait for days for it to be repaired. Thank You iYogi!
iYogi has been very helpful in keeping my computer running smoothly.
Efforts to sell additional products and services often times upsets me. We currently have a long term service contract and tech genie support. We do not need to be constantly pressured to buy additional services especially during a troubleshooting call.
My experience with Iyogi: Personnel-- Each and every time I contact iyogi the techs are very knowledge and professional. They are willing to work with me and they show great respect. They understand my knowledge of computers is very limited and they are always patient. KEEP UP THE GOOD WORK.
I was having problems in the past and was not able to operate certain functions on my computer. I notified the IYOGI company and they were able to fix all my computer problems quickly. I highly recommend using IYOGI.
Service provided to date has been above average.
I have used this service two times and both times have been lifesavers. First I tried to solve the problems myself--one had to do with popups and anti virus programs and one had to do with printer drivers--and then I called iyogi. The technicians were very thorough and polite and solved my problems. One technician was hard for me to understand but when I commented on this I got another technician who was much easier for me to understand. Overall I am very pleased with this service.
I have found with Iyogi support over the past several years to be truly professional. My problems have always been resolved on the initial call. I am with Iyogi because I have found them to be over-achievers. I would not want anyone else to work on my computer.
My earliest messages from iYogi date to 2010 but I am sure earlier messages have disappeared with changes of computers or operating systems. In my early days of computing which began with the Commodore 64, my computer mentors were knowledgeable colleges or friends employed with IBM. They allowed me to expand on my own, knowing these friends would back up any errors I made. As these friends became difficult to access, I turned to do my own installations and set ups. One of the first errors remembered was with installation of an antivirus program. Contacting the antivirus program, who had engaged iYogi to make corrections. The rest is history.
As iYogi became my mentor and constantly available guru, I have experienced the many skills iYogi makes available to me. Double technicians for double installations, higher technical ability for more difficult problems, Support Docks to help me understand and follow my problems. If iYogi become unavailable to me, I would search for another equally capable technical support.
Overall, this service has been helpful; however, there have been exceptions: Following an optimization prior to departing for 3 months in Florida earlier in 2014, upon arrival together with an IYOGI technician we were unable to obtain the internet on my HP Pavilion dv6000 laptop. The IYOGI tech. recommended a "land based" technician to come to our place of residence to perform the needed trouble-shooting. IYOGI charged me an additional $170 for this service. I subsequently learned IYOGI paid this tech. $65. He traveled approximately 120 miles to reach us. I concluded that IYOGI did not stand behind their work & that I was unfairly charged.
During the month of May 2014, I experienced the loss of my 2013 Microsoft Office software from the HP Pavilion dv6000 computer. After approx. 6 hours of trouble-shooting with an IYOGI tech, he concluded help from Microsoft was required. After several more hours of telephone contact with Microsoft and use of product keys, etc., since Microsoft could not establish a purchase point between me & Microsoft for this product, this trouble-shooting was discontinued. Purchasing this product from IYOGI was a disadvantage.
During most optimizations, I have experienced occasions where I have received recommendations to purchase additional products or services. I have in many instances followed the IYOGI advice & made the purchase. On one occasion, however, after I declined, the IYOGI technician immediately hung up the telephone!
I have been an iYogi customer for the last five years and the services have been very satisfactory. The only bad experience that I have experienced was a couple weeks ago when two technicians attempted to install Windows 8.1 on my Dell Windows Vista computer. They cheerfully fixed the problem.
I've had iYogi in some form or fashion for 3 years, I think. Part of my confusion is that other Indian tech companies were also soliciting me for subscriptions at the time my old (2007) computer was malfunctioning big time in 2012. I should have just thrown it away and bought a complete new system but I was talked into upgrading the operating system by one of the non-iYogi companies. Big mistake. iYogi came to the rescue, but of course sold me a new computer (Acer), plus MS Office 2013, an external hard drive (Toshiba), their 2-year tech support, and 2-years Internet security with Total Defense. iYogi sent me the Total Defense activation key but I was billed by a 3rd party -- "CA Software Licensing Ctr", not iYogi. CA Software ultimately turned out to be Total Defense but this confusion took hours on the phone with iYogi customer service (billing), which wasn't completely in sync with iYogi tech support.
On August 6th of this year, I received an iYogi email saying "Alert! Missing security patches could leave your PC vulnerable." When I didn't respond to the email, iYogi tech support called me daily for a week until I finally took their call. This resulted in iYogi selling me an extended warranty on the Acer (manufacturer's 1st year warranty had expired) plus TechGenie, which is an optimizer. My system works great now but I continue to have to keep buying stuff from iYogi, and I wonder if I'm not being over-sold or taken advantage of.
I could not access the site of the company that I work for teaching languages on-line. I called IYOGI. Within a very short period of time, they discovered that my Virus Protection/Security software had blocked the access to the site. IYOGI was able to reverse the process and allow the site to be accessed. I've used iYogi for several years and they are efficient, polite and a pleasure to work with.
Very good service. I have no complaints about the services of iYogi.
iYogi Active Response Team personnel reached out to me via online and phone and investigated the issue. The lack of response could not be replicated. I did inform them that the lack of an account log in on their home page plus the fact that the link they put on my son's machine was not useful when his PC failed post repair plus the blocked caller ID on their sales call were disconcerting and not useful.
They agreed to look into improving the log in (which would have helped me to contact them immediately and give them my account number plus check my subscription status) and understand that the failed PC made the link icon ineffective at an important time. They also added 3 months to my soon to expire subscription as a goodwill gesture. I feel they are sincere in their concerns so I have increased my rating.
My son's PC laptop was taken over last year by the hackers who demand $300 to remove their malware. We contacted iYogi and a technician sold me coverage for the same price for a year on 3 machines. They then went to work remotely to clean up the PC. At first it appeared to work but in a few days the PC was again failing to operate. My numerous calls to iYogi were answered by a message that they were unable to answer my call now and to call later! No overflow to a voice message box to return my call. I persisted for a week with daily calls and NO connection. It was the appropriate number since it was the iYogi answer machine. I ended up trashing the older PC and getting my son a new one. iYogi never contacted me to see how the PC was working and was never available when I really needed them. The follow up calls by iYogi recently to my cell phone to renew were from a blocked caller ID.
To me the entire experience was unprofessional, disappointing and maddening. There is NO excuse that the service will not take my call when most PC issues are fairly urgent. I now use a service that is far more reliable and has provided me excellent support when my daughter accidentally erased her professional photo portfolio. No more iYogi.
Iyogi tech support is generally very good and always make every attempt to resolve my issues. The only issue is that it takes time to get through but this has gotten better over time. I can recommend their service as good value for the cost.
After speaking with a supervisor about my complaint, they generously refunded my money... Thank you.
Active Response Team
I have been a customer for a number of years. The services iYogi provides are effective and efficient. Their tech support workers are expert and their communication skills are good. They are friendly and helpful.
I purchased service for 3 PCs for 2 years and was okay with support until they worked on laptop and downloaded a program he was trying to sell and crashed the computer. I called and tried to talk with a manager & was informed they wouldn't handle that. Each time I received a call from them (many), I would ask to speak to someone in charge with no results. I decided to walk away and went with a different company. That has been a year now and they are still calling to have me renew. I am sorry that I couldn't resolve this at the time as I left a lot of money on the account.
I have used Iyogi for Technical support for many years. Whenever I have a problem they are available 24-7 instantly. The problem is normally corrected during the first call. I am very pleased with this service and plan to stay with them for continued support.
iYogi has been very beneficial with all my computer problems. Not only do I get the problem fixed 1st time, it is also like going to school to be able to discuss with the technician to improve my own computer skills.
Each time I required help or adjustment with my computer, IYogi provided the exact answers to my problems. I would certainly recommend IYogi to everyone needing quick and respectful help with computer and printer problems.
Iyogi has always solved any issues that I have experienced with my computer and I would recommend the service to others.
In May, I was having trouble with my Internet Connection. I had just switched from using the WiFi signal at my place of residence back to using COX as my provider. After Cox resolved that issue, I continued to have other issues with the computer so I called iYogi. Within a short time, the technician had isolated my problems and was able to restore my computer to working condition. This is just 1 of many very successful encounters I have had since I started using iYogi as my computer technical support. I have been very pleased with the results. My problems are diagnosed quickly and the technicians are very courteous, patient, and knowledgeable. I have been particularly pleased with the speed at which my problems are resolved. I do not hesitate to recommend this service to my family and friends.
After speaking with a supervisor about my issue, they generously issued a refund...Thank you
All I wanted was to connect my wireless pc to my computer. I ended up buying a pc connection & virus program which I did not need. And, they worked on my computer for FIVE HOURS. What they did, I do not know. Stay away from iYogi!!!! I repeatedly told them I was recovering from surgery and wanted to check with my husband about the $$, but they were insistent and said things that were inappropriate and pushed me to the point of no return.
My biggest challenge with iYogi is understanding English; therefore, a lot of time spent communicating. Service is very good and satisfied with service.
Thank you very much for losing all my photos from a once in a lifetime trip to new zealand and ecuador. My computer was just fine, till you guys worked on it! All I wanted was my avast security to be re-installed. All you wanted to do is sell me stuff I DID not need. Thank god I now have a tablet! Hopefully with tablets you will soon go out of business. And still do not know why you would not let talk to the C.E.O. You said it would be impossible. What do you have to hide? I would not hire you guys to pick up dog crap in my back yard!
They helped me resolve a computer technical problem. They did so promptly and professionally. The technician understood my problem quickly. His expertise quickly had him identify the problem and resolve it. At all times he was polite. He made sure I was happy with his performance.
Since the installation of techgenie on my computer it has been nothing but problems. I spent 100.00$ for the antivirus and it has not worked properly since it has been installed and check by the techs at Iyogi. It does not update automatically.
The co. has always been good service for me and I have had no complaints about their work. The techs are always knowledgeable in their work and very courteous.
Always very helpful but cost was too much. Also, when iYogi contacts me, we do some cleanup and then I'm asked for money. I'd rather not do that... I'd rather see if the cleanup was successful and then renew my account. I have renewed 3 times. I'd rather not pay so much.
Computer was running slow. Technician was courteous and experience was enjoyable. Situation was taken care of in a timely fashion.
I used I yogi 12 months ago to fix my iPad and they were great and helped fix the problem. Today 30/7/14 I got a email to say they had renewed my account and taken money out of my credit card account without my permission. How many other people have they done this to. I am disgusted that they can even do it!!!
It started about 4 years ago. I was having a problem with my computer, and went on help, and somehow ended up talking with someone from iYogi. After he fixed my problem, he recommended that I should get a contract with iYogi. And I did, and never regretted doing so. Any time I need information or need repairs, they are there for me. Thank you iYogi for the good service.
Annual PC check - iYogi were excellent, patient and courteous and deleted all bugs.
Completely corrected all problems with my computer.
IYogi keep calling me 3 or 4 times a day just because my cover is expiring. Funny how they never rang before. Tonight had a call from my so called account manager who rudely put the phone down on me. There is something about them I don't trust.
We’ll get your number checked and added to the DNC list. However you have to admit that receiving calls with renewal offers to a service you have subscribed to, doesn’t make the service untrustworthy.
We hope you will reconsider the review you have given us and rate us on the basis of the service we have provided to you in the past.Regards
Active Response Team
Warning - don’t trust iYogi. They are a scam. You have been warned!
With regards to the email you sent us, we have gone ahead and respected your decision and cancelled your subscription with us by providing you with a complete refund of the amount paid. However we would like to mention that your computer was fixable and the expert techs from the research team would have fixed it if they were given enough time to work on it.
We wish you luck though and hope you don't have to face any computer problems in the future.
I have used iYogi for the past 3 years. They have always been helpful and supportive with both technical support and sales. They have always been able to assist and resolve the technical difficulties I have had. While at times the connection or enunciation creates a need for things to be repeated they are always professional and courteous. When I have purchased computers or printers they have always matched or beaten the competitors' prices.
Excellent service for someone who has limited knowledge to the computer.... I highly recommend this service to anyone who needs help.... They can help anything with also Apple products also. Have help me with iPhone and iPod problems very well and again I highly recommend this service.
I have been a customer for 3 plus years, and have always found them to be extremely courteous, patient and very knowledgeable. I am not an avid user of the PC and therefore not very good at it, and understanding all there is to know. That is why it is very important to me to have a patient and understanding tech support service. I find iYogi to be just that, and for the price, you can't beat it. My only complaint is that they are very eager to sell you something all the time. They just started that in the last year. It can be annoying at times, but if you firmly tell them your time is limited, they will cease with the sales pitch. Having said that, most items they try to sell are quite good, I believe. They are based in India and some have stronger accents than others, so it is just the luck of the draw who you get.
They have responded to everything I have asked quickly and the first time that I requested.....
Several months ago googled Canon to get a driver and was sent to the iYogi page... The rest of the story is pretty much as everyone else.... Tech said he would help but first wanted to check my computer..... 2 hrs later after he was "adjusting" things after taking over the computer and selling me their one yr service, he gave me a bogus number to call which I did. Called iYogi back and still no number.... They have called a few times for a "tune-up" but I will not answer them.... integrity problem and I have NO idea what they have taken from my info..... Beware...
We are sorry for any inconvenience caused to you. iYogi is one of the leading remote tech support providers in the world. We serve about 3 Million customers World wide and possess a BBB rating of A+.
We take feedback seriously though and would like to look into this and also help you with any potential computer or printer problems. We request you to write to us on iYogicare@iyogi.com and the needful would be done.
I thought I called Brother Printer customer install. I was told by iYogi they had a Contract with Brother to install new printer. They got into my computer, did everything except install my new printer. My computer was online and working great. I stayed online with the tech for 3 hr. They tried to show me my computer needed their service $279.00. I knew my computer was not as bad as he said. He had disconnect my internet - will not get out safe mode because I would not fall for his sales pitch. I feel like I have been Wrong, Cheated, defrauded.
iYogi is one of the leading remote tech support providers in the world. We are not affiliated to any third party brand or organization. We make this point very clear on our websites and other customer touchpoints. We take feedback seriously though and if you have anything which can substantiate your claim of we misrepresenting ourselves, please send it to us at iYogicare@iyogi.com.
We will be looking forward to your email.
I was trying to connect to Canon's tech support. I did a web search and clicked on a link that looked like it would take me to the official Canon page. Now, I am NOT A NOVICE computer user; in fact, I have been using computers since 1982. In addition, I am highly security conscious. Despite all this, this site sucked me in. I wanted to find an MG2300 driver that would work with an old laptop running XP. Assuming that I was connected to Canon (like a total fool), I clicked on several windows without reading what I was agreeing to. I NEVER do that. Never!!! Yes, I am furious with myself!
I gave the technician control of my computer, and everything seemed OK for a while. The guy was quite personable and we even had a few chuckles while waiting for this slow computer to respond. When he finally said that there was no driver available for XP, he said he could send me a computer with Windows 7 on it. Of course I thought he was joking. When he insisted that he was quite serious, I started to smell the fish. I asked him how much it was going to cost to have him solve my problem, and he said, "No charge". He couldn't "find" the right driver, so obviously he wasn't going to be able to solve my problem.
Eventually, I was transferred to a senior tech. I asked him if they had a copy of the CD that came with the printer, and he said that he didn't. That should have stopped me right there. Surely Canon would have the CD for a printer that is less than a year old! He said he would look online for a compatible driver. I told him I'd use my tablet to do the same thing. That seemed to displease him. Near the end of the telephone conversation, he offered me a deal that couldn't POSSIBLY be free. When I asked him how much this would cost, it was over $400. I told him I was NOT interested and that I didn't like the way they had made my web search results look like I would be connecting with Canon. I did not give out any credit card information, but who knows? He could have found it while playing around with remote access to my computer. I am not saying that these people did, or would have, accessed anything on my computer other than what they needed to "fix" my problem. However, they could have! Kinda scary.
After ending the phone call, I came back to the computer and tried to close the chat window. It didn't respond. (In all fairness, that could have been a problem with this old machine.) I opened my task manager and forced it to close. Then I checked my internet security settings. The firewall was turned off, and the remote help feature was enabled. Before the chat, the firewall was ON, and remote help was disabled.
OK. Maybe a legitimate service would have done that; however, I would think that a responsible tech would notify me of the changes and then return them to the previous settings at the end of the "help" session. I also put this company's URL on my restricted list. Even with all I have done, I am going to notify LifeLock about this little escapade. Maybe I'm too cautious. If these folks fooled me, I shutter to think what they might do to somebody who doesn't know much about computers.
We are extremely sorry for any inconvenience caused to you. iYogi is one of the leading remote tech support providers in the World. We serve about 3 Million users and possess a BBB rating of A+. We are not affiliated with any third party brand or organization. We mention this point very clearly on all of our websites.
We take feedback seriously and would like to get this investigated. You can write back to us on iYogicare@iyogi.com and we will definitely get it checked. Our concerned supervisor would also like to talk to you about this and also help you with any potential technical problem. We would appreciate if you can share your contact details and the best time to reach you on the email.
We will be looking forward to hearing from you.
I called Linksys last January and the phone was answered by a company which identified itself as iYogi. Thinking they must be working for Linksys, I described the problem and the person (from India) looked into my problem via remote. He told me that the problem could only be solved by the purchase of a $299.00 product that would be good for two years. (There was a one year option but it would have cost much more in the long run.) He waited while I transferred funds from my bank accounts and then installed the product on my computer. After hanging up I realized internally that something was fishy and I was able to stopped the payment at the bank. I then researched iYogi, found out about its scamming practices - and was grateful that I had escaped.
Today I received a survey from Linksys via belkinqualtrics.com and, because I don't trust Linksys anymore, I forwarded it both to Linksys' customer support and to "email@example.com" (which was returned as a Mailer Daemon.) I figured that a copy did go to Linksys. But! A phone call just came in for me from iYogi! I told the guy (also from India) that I did NOT need any help and I point blank told him how I was scammed in January. He started to make excuses for it and I kept telling him about how disgusted I was with the entire matter. He said, "Let me go check on that" -and hung upon me. The number he called from was (877) 3145230 with no ID given. I should mention that I am a well educated senior citizen in my 70's.
We are extremely sorry for the inconvenience caused to you. We are an independent service provider not affiliated with Linksys or any other third party brand. we make this point very clear on all of our websites and advertisements. We take feedback seriously and would like to discuss this case with you. We can have one of our managers speak to you regarding this matter and address this concern. We would appreciate if you can take out some time and send us an email on iYogicare@iyogi.com and let us know an appropriate date and time to contact you.
We will be looking forward to your email.
Active Response Team
These people will not stop calling me. I have never had a business relationship with these people and all the reviews I have read are negative. They have my Email address which is new (less than 2 months old) and after I blocked their phone number (with an application I have on my smart phone) and since I asked them to stop calling me, my phone shows 7 times in the last 5 days that their number has been blocked. They have now started calling my Mom's land line and she has also stated she did not want them to call that number again as well yet they continue to call. They told me that I did have an account with them (which is a lie) so I asked them to close it. The man (whom I could hardly understand due to his thick Arabic accent) told me my account was a free account and could not be closed (now doesn't that alone sound suspicious). Well that's about it. Some of the reviews state they are identity theft. Thank you very much for any help you can give me in this matter.
I called what I thought was a Brother Printer Tech support and was connected to iYogi ... A SCAM. They get $179.00 from you for trashing your computer. I was on the phone dealing with this printer issue for SIX hours. The printer finally worked but then the next day would not work. My husband has a terminal diagnosis and I lost it on the phone, but still they followed through with their scam. I have now called their tech line back three times and have NEVER reached a human voice. I hope they rot in hell.
Was told that I could cancel and get a prorated refund if I did not like the tech support for 1 yr. for $179.99. Okay, I thought. Not!! When I called to cancel in just a month, they tried to talk me into MORE products such as Optimizer for another $200+ dollars. Malware was running like crazy AFTER I signed up for the $179.99 tech support in the first place. Why? But, I told them I was tired of calling in monthly to remove the malware via tech support I paid for. They tried to sell me the Optimizer, I tell ya. I said NO. I wanted a refund for the $179.99 tech support I paid for. They told me I would only get back $65.00 of the $179.99 because I used the tech guys at least once in a month from the beginning of the purchase of $179.99. What? They said it was a service fee to the techs for helping me? It cost $60!!!! What was I paying for then with the $179.99????? Tech support????? Geezzopetes.......
In a nutshell...... I threatened to notify the BBB, and told it this was a scam to charge me for the tech helping me IF I asked for a prorated refund. I realized it would be prorated but come on here......... THAT is a lot to charge me for if I want to cancel out of the $179.99 tech support product. I got a TOTAL refund after ** like hell about the service charge IF I tried to cancel out all together!! Then, I said.......... cancel my antivirus of $39.99 as well. I was pissed......... but they would not refund that back. No biggie. I went to pcmatic.com (an AMERICAN owned and operated company) for my pc protection!!!! I am very pleased and happy to be able to talk to people that speak English here in the USA. Iyogi is a SCAM SCAM SCAM......... in my book.
Beware! I foolishly called iYogi thinking it was HP. This immediately tells me it's a questionable outfit when they sneak their web address in under a well-known brand. Can't HP do something about this? Like so many other people, I let iYogi access my computer. After some diagnostics, my heart sank when the technician started quoting costs to repair the registry. I hung up, because I knew all about registry scams, and my new PC offers various forms of free support. I had a technician do a full computer scan for viruses, and he also uninstalled anything to do with iYogi. IF YOU'VE ALLOWED IYOGI ACCESS TO YOUR COMPUTER, UNINSTALL EVERYTHING THAT THEY ASKED YOU TO LOAD! They have my name, two phone numbers and my email address. I hope they don't bombard me with calls. Man, do I feel foolish.
I was trying to get an HP printer to install on a 4-week-old Dell high end desktop and Windows 7 would not recognize it. I did a search for HP support and mistakenly thought iYogi was affiliated with HP. A tech talked to me and gave me a price and I foolishly agreed to let him help me. He then connected to my computer and told me I had registry problems. My response was the computer was running flawlessly and every other program was okay. A red flag went up when he said he wanted to change the registry but again I agreed. He did get the printer to install but after I shut down my computer (I should have mentioned it is A Dell 8700 XPS with Raid 1) and tried to restart it the next day, it would try to boot up but then go to a black screen with a cursor.
I called Dell and we went through all the options with no success and the Dell tech said he would call me in a day to research the problem. At this point, I was angry I was charged to have a tech crash my computer so I called iYogi and said I did not want my card charged. Before they would do that, they had me talk to a high level tech that said he would get the computer running. I said I would rather leave it for Dell but without letting him try they would charge my credit card. One other thing, they told me the charge would be $179.99 and it ended up they were charging my card $299.99. This for crashing my computer? Anyway he tried various solutions and the computer was worse off now than before. Before the high level tech tried to remedy the situation, I could push the F8 and other buttons and get into the computer where Dell wanted to work but after he was done, it would not do that. Finally he informed me they do not work on Raid or high end systems and my response was, "Why didn't the first tech ask my about my computer before crashing it?" He told me he could not help and would not charge my card but I have to wait and see if they do not charge my card.
Dell was not able to get into my computer so we had to do a full restore and then I had to install all my programs and email again. So this is a warning to everyone - do not even think of using this company. HP the maker of the printer does not make it easy for someone to contact them either. They want to sell their product but not help afterwards. I hope I save someone from an expense and faulty service.
First of all, I had a time trying to understand what the guy was saying. Then as he tried walking me through the process during the Microsoft set up, I typed just what was asked and as we were near the end of the process, the guy said, "I'll call you back within 20 mins after you complete the setup which is easy to do from here." I hung up the phone to finish the setup. The phone rang and it was the guy calling me back. After about an hour and 15 mins with him, I asked questions about my screen because it was totally different from my Windows XP. He kept trying to sell me a subscription for $179.00 and I kept telling him when school is out for the summer, I DO NOT GET PAID because I'm only an office aide. I might have said it about 4 times.
Then we both ended the call so the next day I get on the computer, I couldn't sign on. I put in the password and it did not work. I tried it several times until I got tired and called back. This time I had a female helping me until she said, "Oh you do not have the support with us. That will cost you $179.00," and I said, "Just send me my refund and I'll send the CDs back to you." Then she asked if I wanted to speak to a supervisor. I said yes but she came back and said, "Oh ma'am. I see you have it" which I didn't but she went to help me anyway and this process took much longer than with the guy but I still want my refund and I'll find something else beside iYogi.
We did consider your statement made on here and got your case checked. You had purchased the Windows 8.1 OS disc from us and it was successfully installed on your computer when you called us the second time around. The technician checked the computer after installing it and confirmed that all the features of Windows 8.1 were working alright.
As you mentioned over the phone with us that your computer is working fine as of now, so we are considering this case as resolved.
I have a Windows 8 pc and an iPad. I had forgotten my iPad password. After searching the web I stumbled into iYogi because I was having difficulty changing my password. They will not tell you costs or terms and conditions before doing the job. I felt conned because I was asked to connect my iPad to my laptop. They then installed software to take control of my pc. The phone call was about 1 hour long and I was then informed that I had to take out 2 years cover at a cost of £219 and they messed around with my PC. Luckily my card would not work. I suggested that I may have overrun my overdraft.
At this point they offered me a one off fix price of £79.99. Luckily my card still did not work. I checked with my bank and they had issued a new card which I discovered amongst my post. IYogi in my opinion is a scam. I have deleted all the iYogi applications and I am taking my machines to my local computer shop to test and remove malware. It took my daughter less than 5 minutes to fix my password problem. I doubt I will be paying iYogi anything.
I called them thinking they were representatives of T-Link. I was having a problem installing software from the internet. The guy I spoke with was pleasant and seemed helpful. But after scanning my computer for a few minutes told me I had serious viruses and tried to sell me a $179.00 package to debug and install my $9.99 wireless device.
I had just purchased the computer coincidentally for $179.00. I asked if he would help me or not. His answer was short, "Without the $179.00 viruses would prevent the installation and your computer will be useless." I hung-up and began to uninstall the sales and other software that had come along with my attempt to install the driver for my wireless device. It took about 10-minutes. I then took a deep breath and rummaged through the packaging - which is what I should have done in the first place. Buried inside was a setup disk. Five minutes after I hung up on those scammers my computer was up and running and I've had no problems since. These people cannot be trusted. They tried to rip me off and sell me something I clearly did not need. They are unethical and untrustworthy. Do not allow them into your computer.
I have been using iYogi now for over 3 years. By far they're ok. Recently in the past 2 years, they've become more Sales Pushy and Aggressive to upgrade. There's no issue with my PC and suddenly I began finding out I had several mouse jumping issues. Ran all software - then called them and through level III, they told me I had to upgrade my OS to version 9 and it would cost me $275 or so. Did that. Then later they told me I had to upgrade MS Office - another cost of $275. That's when I stopped calling. Then every morning from 7am to 12am eastern - my PC gets disrupted and it's almost impossible to work on it - as if someone has Back-doored into it and disrupting it. It stops suddenly afternoon - which is 11pm India time. I suspect iYogi as they have their software running on my PC despite shutting it down. Anyone seen anything similar. PC resources are being used 100% - and it only happens when I leave my PC on at night.
We apologize for the fact that you had to experience hard sales pitch on some of your calls to us. This is not the type of customer service we strive to deliver. We are looking into and will make sure that it doesn't happen again.
As far as your claim of we "back-dooring" or in other words remotely accessing your computer is concerned , we would like to set the record straight here that iYogi DOES NOT indulge in any unethical or fraudulent activities like these. We are a business of about 3 Million users and we keep it as transparent as possible to our customers. We only access our customers computer when it's needed and upon receiving his or her authorization over it. It's practically impossible to access anyone's computer without them giving you access. So your claim of we doing it is completely false and not justified.
If there is a problem on your computer with which you need assistance, you can call us and we will be more than happy to resolve it.
My husband somehow got the call from iYogi. They talked him into getting protection on my computer for $49.99. IYogi set up my protection antivirus well after 3 months I found out they never did and I could of gotten a virus. I wouldn't use iYogi because I was afraid of having someone I didn't know go into my computer and deleting my info. After a year of not using the service we cancelled it. We were billed again. I was told we were not on automatic billing. Well we were. Took 2 months of yelling to get my money back. Four months iYogi was calling our house to talk to my husband to renew and I wouldn't give him the phone. They just kept on calling till I told them I was going to file charges. A year later I received a bill for $169.99 on our credit card from iYogi. I contacted them and they told me it was Total defense software center I had to get my money from. It was such a nightmare and I wish I had looked on the computer before signing up to this. I still cant believe BBB has them as rated A. I have to say they are good salesmen. Now I watch who I deal with.
However, did fix the problem that was not as complicated as they made out. Then began the hard sell. Two support staff try to sell me 2 years support when they did not succeed they put me on to the supervisor. Left a slightly nasty taste.
We are sorry for any inconvenience caused to you. We believe in providing the best possible customer support however it seems like we have not been upto the mark in your case. We take feedback seriously and have already considered this. We will be looking into it and will make sure that nothing of this sort happens again.
We hope to serve you better in the future.
They told me they were connected with Norton corporation. It was a lie and they said they may be to fix my problem at no charge. After scanning my computer, they said it had viruses and want $200 to fix it. I Contacted Geek Squad. They check computer and no virus. Stay away from iYogi - scam company - these liars.
My printer wasn't working properly and I called Lexmark. The person there transferred me to their "technical support service." Or so I thought. When I asked the iYogi employee about the name, the employee led me to believe that they were part of Lexmark's technical team. Introducing himself as Sayed, he assured me that he could fix my printer without any problem, but, before he did, he just wanted to check out my computer as the printer problem might be caused by a virus. Like the hindsight fool that I was, I allowed him to go in remotely and when he reported back to me, what he saw was dreadful. Never had he seen a computer so sick! It was a thousand wonders it hadn't already crashed. He had just the Rx I needed though.
For a mere $179.00 he would give me a two-year contract and take care of all ills that came down the computer pike for me. For good measure, he said that he would throw in a security suite for "free," too.. It was my lucky day!! To make a long story short, when he got into my computer he was all over the place, anywhere, BUT the printer. It took hours.. I had breakfast, lunch and dinner in front of my computer while he cleaned everything out. He said my computer would be fixed by the time I got up the next day. Guess what? The printer still wasn't working. So, I called them back and received the same friendly assurances by Barat this time. No luck fixing it there, either so I was transferred again. Getting very suspicious, I called Lexmark headquarters and finally reached a guy who had my printer fixed in 15 minutes or less.
I then tried for several days to reach iYogi's customer service number I was given, meaning to cancel, but, they must have all been in their Art of Scamming 505 class. Then, I just called my bank to report them. Thankfully, I hadn't downloaded anything they sent me, but they had embedded all kinds of their stuff and it took a week for a friend to clean it out. When I told the bank employee my story, I asked her if she had ever heard of iYogi. Her answer was "Ohooo, yeah!" like that name was bandied about every day there at the bank. It has now been almost four months and the bank still hasn't collected from them and they won't credit my account either. In the meantime, I'm reading these reviews in sympathy with everyone and wondering to myself why in the world didn't we read these reviews in the first place?
I was directed to the iYogi website from the Toshiba technical support site and was assured by the technician that they were officially authorised by Toshiba and other manufacturers to provide support for software issues on their computers. I was told that for a fee of 119.00 they would fix the problems and provide one year's support. I agreed and paid by credit card. The problems were endless pop ups and my bluetooth was not working. I agreed to allow the technician access to my laptop and after many unsuccessful attempts, the technician disappeared having not fixed any of the problems. I have lost 119.00 and achieved nothing. I am a pensioner living on a state pension and cannot afford such a loss. This company is a disgrace.
We apologize for any inconvenience caused to you however we would like to inform you that iYogi is an independent remote technical service provider which is not associated with any third party brand or organization. We mention this fact clearly on all of our websites and advertisements. We do not in any shape or form try to misrepresent ourselves.
You are a valuable customer to us and we would like to help you with your ongoing computer issues. You can let us know a date and a time when you can be reached by sending us an email on iYogicare@iyogi.com, we will have one of our expert techs contact you and get the needful done.
The reason you don't see complaints listed at the top of Google searches is because they obviously use a reputation management service. These services blast tons of positive reviews which pushes the negative ones to the bottom of the list. So, you really have to look hard to find the bad reviews. It's designed to deceive the consumer into thinking you're working with a respectable company, but trust me, iYogi is anything but that.
I had such a terrible experience with them that I lodged a complaint with the BBB and I was shocked to see they had an A+ rating. The next day, I found out why. An iYogi rep contacted me and said they'd reimburse my money if I told the BBB the matter had been resolved. That's when I figured out why their rating was high. They resolve issues with vocal customers so their complaints won't appear on their record. This is yet another way to fool unsuspecting new consumers into thinking their dealing with a reputable firm so they can rip off their next victim.
If you feel you've been ripped off, lodge a complaint with the BBB and you'll probably get your money back. But if you haven't done business with them yet, be aware. They'll jack up your computer to get as much money out of you as possible.
They pay Google for their ads and missell by the name of Apple... My humble request to all is don't even attempt to call those bastards. Beware of them.. it's a fraudulent company and verified scam.
I wrote before about the iYogi scam, but I want to add to it. I threatened to sue them, and they refunded 100% of what I had paid them over a year. First, they missed either by intent or incompetence two viruses on my computer which negated my firewall. Second, my computer simply was worthless and the CPU was always at 100% even when not running a program. I told them this, and the firewall dysfunction, and they simply said Mcafee was taking care of it. This was all again either by intent or incompetence.
When I had the computer repaired and removed all of Iyogi software the computer is 1000% faster, the CPU at 5%, and I use Norton which is again light years better than Mcafee that iYogi promotes and sells. Furthermore, iYogi is at the top of google search for PC and Microsoft or HP support. Again, all bogus.
My WiFi had suddenly stopped working so I googled tech support and it's the first number that came up. A woman with a heavy accent answered. I suspected she would want access to my computer so of course I said yes. I'm 16 for Christ sake. I should have asked my mom but I just wanted my flippin Netflix. They could not get my access code to work and while I was waiting for things to load, they constantly asked me questions like what my job was and if I had any pets. It creeped me out but I just thought they were trying to be friendly.
After an hour and a half of trying to get them access, I was transferred to another station. He got access to my computer and pointed out that I have over 700 viruses? I ate up every word he said until he said something about my payment. I told him I wanted out completely because my parents didn't know I was calling. He got very aggressive and started opening tabs and showing me how legit his website really was even though I never asked. Which got me scared and I almost started crying. He apologized and exed out of all my tabs. He continued pushing the payment. My WiFi magically turned on so I told him I wanted to stop. He refused and said my computer needed his update. So I had to cancel it. And said I felt threaten. NEVER USE THIS SITE. If you're hearing this from a 16-year-old girl, believe it.
We apologize for any inconvenience caused to you. If you any proof which will substantiate your below mentioned claim, we would request you to send us the same on iYogicare@iyogi.com so that we can get it looked into.
We will be awaiting your email.
I thought I was contacting Norton's 800 number. Agent must have loaded a bunch of junk onto my computer while she had access to my computer. Ran a scan and said my computer was in need of repair and quoted me 3 prices: 1 year, 2 years, and 3 years of coverage for $100 to $300. I said no to their service plan and the agent told me I wouldn't be able to get online or use Norton antivirus and hung up.
I finally found Norton's website and technician was able to reinstall Norton program. She uninstalled iYogi's download after they tried to interfere with my access to Norton's technician. You should have seen the "stuff" that was wiped out. I'm very angry.
Agents speak as though they are Kaspersky representatives; are they? Kaspersky, please let us know. Advertisement by iYogi.com on top of Kaspersky; I allowed access to my computer, and ran their 'advanced scan'; cancelled order; agent hung up.
iYogi is one of the leading remote tech support providers in the world. We are not associated with any third party brand or organization, however we do service every computer brand on any software related problems. We clearly state this fact on all of our websites and customer touchpoints. If you have anything to share a a feedback please write to us on iYogicare@iyogi.com and we will get it looked into.
I've had iYogi now for over 2-years and yes, there has been times when I can get my computer serviced properly with no problem, but that is only about 2 percent of the time. The other 98 percent of the time is filled with headaches and me having to blow a gasket to get what I need. The technicians have one goal in mind and that it upsales. They could care less about the customers needs and they will always, always, always, pretend as if they do not understand, in my case, English. Their service is abhorrent and I hate that I ever dealt with this company.
They are by far the worst company I've ever dealt with in almost 50 years of life! If you have to, just purchase a new computer altogether rather than dealing with the headache and frustration of this company. They have a tendency of not knowing what they are doing and the "notes" that they (supposedly) take are all phantom notes. No one ever seems to read or know what the last technician was working on and you wind up having to explain the situation over and over again to each technician - which shouldn't have to happen. Run, don't walk, away from iYogi!!!!! !
We would like to apologize for any inconvenience caused to you. We take feedback seriously and as discussed with you over the phone, we will be looking into this matter and can assure you that this won't get repeated again.
You are a valuable customer and have been one for a long time now. We hope to serve you better in the future.
I called, thinking I was calling Intuit technical support. When I did a Google search for Intuit technical support (I just wanted the phone #), their paid ad came up at the top of the list. I called and no one supplied a greeting when the phone was answered (so they did not identify themselves in anyway). The guy IMMEDIATELY wanted to remote into my computer. That made me uncomfortable, so I hung up and looked at their website. At first glance, it kind of looks like they're affiliated with Intuit, but they do have a disclaimer stating that they are not, they are an independent service provider. I don't think they are a scam inasmuch as they would steal your data, but they definitely want to pass themselves off as NOT a 3rd party provider, and from the other posts here it looks like they're not very good at their job and DO want to sell you unnecessary services. My advice: stay away.
My co-worker called a number represented as Intuit QuickBooks Tech Support. I became involved when the technician wanted remote access to her company workstation. I asked who was on the line and was told he was QuickBooks Tech Support so I allowed access. I am an experienced network and computer support technician and I watched him check a few settings in QuickBooks and review the error logs. Then he told me that he found the problem, but we needed to have a Tech Support Contract for him to fix it. I questioned that because we have a support agreement with Intuit for many of their products. He informed me that the support we had for QuickBooks expired when they released the new version and would have to be renewed. I couldn't argue about that since I didn't really know if Intuit worked that way or not; so I gave him my card information. He told me that the receipt would be from iYogi. I asked why is it not coming from Intuit and he finally admitted that they are not affiliated with Intuit in any way. I cancelled the agreement and he said that they would reverse the charges on the card. I will update this review as soon as I find out whether he actually does or not. In either case, I will notify the bank about the issue.
We apologize for any inconvenience caused to you or your colleague. We would like to inform you that iYogi is one of the leading remote tech support providers in the world. We are an independent company not affiliated with any third party brand or organization. We make this point very clear on our websites and to the customers calling us.
We take feedback seriously though and would like to investigate this incident and action accordingly. We would also like to expedite the refund process for you. We request you to send us your co-worker's subscription details on iYogicare@iyogi.com so that the needful can be done.
Active Response Team
I open an account 2-25-14 and had nothing but trouble with them. I called them time after time trying to get things worked out but getting nowhere. So today I lost it and called to get my money back. After two hours I was told I will get my money back in 5 to 7 business days. So I hope they keep their promise - my money back to my account will be on the 12 or 14. So now it is to keep the faith and pray they keep their word. I hope I don't have to call the Better Business Bureau about this matter. Please let them just get this right and I'll be happy to get my money back and get rid of them. Now a new account with a new company to take care of my computer. Wish me luck - at my wits end. Thanks for letting me vent.
Should have checked reviews before calling iYogi. Like everyone else, thought I was contacting Norton. Strange thing. Tech found the same 116 or 166? things other people have talked about. AND Customer Service Rep was Karan...which I believe is the same name others have mentioned. So...guess every person in CS is Karan? Anyway. On the phone for two hours. Allowed remote access...as I've done that with HP. Tech was pretty easy to understand and friendly. Found tons of things wrong...which I don't doubt, as this is my husband's laptop and he's "click happy" even though I've warned him not to open anything he doesn't recognize.
While IY was wandering through my files, I used iPad to get Wiki info on IY. Fee mentioned there was $139. IY finally said fee would be $199. I asked him about $139 and he said that price no longer available. He finally sold me one-year with free transfer to another PC for the $199. So I gave him CC info. Then. I got on this site and got really scared! So...when I was about to be transferred to "specialist" I said: "Hold on. There's hundreds of negative reviews. I don't think I want to subscribe." He, of course, gave me the "every company has negative ratings" speak...but I reiterated...STOP process.
Transferred to CS...Karan...who tried to get me to try service for a few days then cancel if I wanted to. I repeated the same thing three times..."I don't want to try your service...I don't want your service...I want charge to my CC canceled...can we please do this cordially." Finally she agreed...but could take 5-7 days for cancellation to go through. Then I called AMEX to stop the charge. Was told charge is "pending" and they can't do anything about it until it comes through...24-48 hours! Call back then. What??? Maybe I should review AMEX? This policy seems ludicrous. They can't cancel a charge within 15 minutes of it being put through? Hmmm...maybe I should "lose" credit card?
Computer seems to be okay...or at least not any worse than before...but I can't get iYogi off the task bar. Best Buy here we come. Getting a MAC this time! I'll admit...not checking reviews was...stupid, stupid, stupid!
I believe it is a scam. Wouldn't let me on QuickBooks until I paid for their program. Had me online 3 1/2 hours. Had to pay $300.00 and if I had one question after the installation, I would have to pay $200.00. And I do have a question as it won't let me back up but I am not going to call them and I need to be able to back up. It said I had to upgrade before May 15 but it wouldn't let me. It disconnected to me if I tried to upgrade. I couldn't see any of my Quickbooks unless I bought this.
I recently renewed my subscription of Kaspersky, which accidentally charged me twice. (Long story) I googled their number and called. Rather than getting Kaspersky, I got iYogi advertising itself as Kaspersky. The iYogi rep immediately tried getting access to my laptop by remote. Having had viruses removed this way legitimately, I agreed. A few moments later, I realized all wasn't right, asked her to get off and hung up on her. The next day, my hard drive crashed and my antivirus software detected viruses that were so severe that they disabled my antivirus software and it had to be re-installed. Indeed, my laptop still isn't working right and is crashing at least once a day. I'm in the process of receiving results from an internal scan that can pick up viruses installed by remote, since anti-virus scans often only pick up external threats. Avoid iYogi like the plague! Though I've been told this company normally doesn't install viruses, I know for a fact that my laptop worked like gold before this incident--it can't be a coincidence.
I was having trouble with a Belkin product and did a Google search and I called the first number that popped up that claimed to be Belkin Customer Support. No automated system like every company has these days and a live person answered immediately... This put me on the defensive right away. The guy who answered the phone asked me what the problem was and I started to describe it, so he asked me for my phone number. I never give my phone number out to people I don't know because of all these scams out there, so I gave him a fake one. He then said to check the problem he needed to know what kind of router I had. I told him and he asked if I was able to get on the internet using a different computer. I said that I could. He then said that he wanted me to go to a website so that he could get on my network to look at the product I was having trouble with. More red flags... Never give anyone control of your PC and never let them get on your network unless you know them personally.
I said, "I'm not feeling comfortable with this anymore. I don't know you. I am not going to give you access to my network." He said, "Don't worry. You called me and probably found the number at the top of the page on a Google search (more red flags)." Often scammers can pay Google to be the number 1 advertisement to scam people. This happened to me with iTunes which ended up giving me all sorts of malware on my new PC.
Finally I said, "Never mind. I'll take the product back to the store." He said, "Let me put you on hold and see if there is another way I can help you without logging on to your network." I hung up on him and did a Google search for the real Belkin hotline and called them. This guy then calls me back from iYogi even though I had given him a wrong number (obviously they have caller ID). I said, "It's okay. I've got Belkin on the other line right now I no longer need your assistance." Please guys be careful on who you are giving out information to.
I just want to say that I went on Apple.com and it gave me a tech support number. It turns out it's iYogi support. They make it sound like they are apple company until they try to get you to sign up with them which it's hundreds of dollars. I just wanted help resetting a iTunes password not pay 300 dollars. They get very demanding trying to get you to sign up. I'm scared they had access to my computer. I just hope they don't steal my personal information. They need to be clear that they are not Apple and will be charging for their service... Thank you.
Provides a good service. I use it monthly or more. It is high value for less than $150 a year. Techs are very patience with me, a nontechnical person.
I was trying to contact Norton (Symantec virus protection) about a problem with their program. Up jumps iYogi's phone number as the number to use to handle any problems with my anti-virus problem. The background said Norton and I assumed I was talking to a Norton agent. They did not lie to me when I asked if she was a Norton agent, But she did say their company is referred to by many virus companies for technical support. I bought this argument and let them into my computer. Thinking they could not have used the Norton logo without license. I was wrong. I had noticed that when she was going through various motions of investigations for repair something was up.
My needing an answer to what my original problem was, which was access to my virus software, the Norton Zone, was not being answered. Instead she found massive registry problems and spyware that needed fixing. Pressing her on the cost of repair, I found it started at $199, but it included a one year of tech support. Thinking I had been had, I asked the agent if her company had any licensing agreement with Norton and she did not give me a direct answer until I pressed further. The answer was NO. During this avoidance time she showed me their rating with the BBB and other websites showing how great they are. I said I would call her back after I double checked, after I let restore for my computer and all now looks ok accept for the original problem of not getting to the Norton Zone. P.S.: They are accredited with the BBB with an A+ rating with 106 complaints resolved in the past 12 mos.????
Was sent to them when I called Epson to fix my printer. They worked with me to fix my printer and then said it was the computer's fault. I gave them access to my computer and they said I had a lot of problems, which was causing the printer to not work. He said he can fix it and it wouldn't cost as much as taking it in. Stupid me, I fell for it. He "fixed" it. When I shut down my computer, I couldn't bring anything up, just blank. Called them back and they said that they have to get into my computer again to "fix" the problem. No way! I told them I want my money back. Was transferred to customer care and they disconnected me. They are a complete scam, keeping people on the line to get money and then making it almost impossible to get to customer service. DO NOT USE THEM. They are very savvy at getting your money, and then not fixing the problem, or making the problem worse so you have to use them again.
I had such a hard time understanding what techs said to me. They are in India and I have some hearing loss. They have worked on my computer by Team Viewer for many hours and lost all my Favorites. They pressure me about buying more time on my contract, new laptop, and expensive updates.
We are sorry for any inconvenience caused to you. As discussed with you over the phone we will be looking into this matter and action accordingly. It's unfortunate to lose you as a customer but we will be more than happy to assist if and when you chose to seek help from us again.
I tried to call HP but reached IYOGI. I know how I reached IYOGI. When I searched for support number in Google, iYogi support number came as an advertisement, advertising as HP and that's how I reached iYogi (first scam technique). Once we get connected, they would take remote access and tell that your computer is infected no matter what, even though it's a new computer. And tell that you need to pay for the service which we don't need.
They sabotage my computer so I would have to keep requiring their service. They disable several functions of my computer and I could no longer receive updates for several programs. I had to hire someone else to fix what they did to my computer.
I noticed my secured router went out. I looked for D-Link support number, but was geared toward iYogi. The tech gain remote access to my LT only to tell me I don't have internet service and it would cost me $179.95 a month to gain secure access. If true... how did he gain remote access? I found the number "ONLINE." After telling him that, he hung up the phone! Very rude!!! I simply needed help with re-accessing my router in order to put my name and password back on in order to secure it.
We apologize for any inconvenience caused to you. Can you write to us on iYogicare@iyogi.com and detail us about this incident along with your subscription details. We want to look into this matter and check whether your claims are justified or not.
We will be awaiting your email.
I was credited with my subscription price ($295.00) and returned the external hard drive they recommended. (USPS) - IYogi claims they didn't receive my pkg. and thus will not refund the $173.99. An item I could have purchased from Amazon for $69.00. The original price quoted me for a 2-year subscription was $169.00+or-. THEIR WEBSITE SCREWED UP MY COMPUTER - ANOTHER $50.00 TO GET IT CLEANED.
At first I was very satisfied with their help on numerous occasions. Within the last year however, I kept getting viruses on my computer and was unable to access the internet to get to them. I took it to my local computer repair gurus who had always given me exemplary service and found that there were a lot of viruses and so called "protection" plans than were no longer used by many legitimate repair companies. I demanded my money back from iYogi, which they did. However, I still get calls from them that are very, very annoying. Unfortunately what appeared to be good at first, turned out to be a bad choice as far as I am concerned.
About a year ago I had some trouble with my computer so I pulled up my Norton 360 virus protection. Instead of my trusty Norton iYogi popped up. I was told that they were subcontractors of Norton and they would help. I won't rehash the details of my experience, except to say that I, too, fell for the $199.99 fee, the endless mumbo jumbo they tried to feed me, the utterly unintelligible Indian accent, and the aggressive nature of the representative. In the beginning I called them when (I thought) I had a problem, but it seemed that more and more often they were calling me for a "checkup..." After the last session I got wise and though I cannot prove this, began to suspect that the iYogis would just load a bunch of junk into my computer, then call me up and offer help with the "malware." My computer will go to a trusted local service provider here in my hometown this afternoon. Hopefully, I will never hear from iYogi again.
I contacted HP in regarding a series of problems that I was having with my HP TouchSmart 320 computer and got iYogi instead. They went through their sales information and since the Price quoted ($199.98) sounded as about normal, gave them my credit card #. The girl stated that I had over 1100 errors which was causing my problem and proceeded to remove each error and then loaded a Virus detection software (198 GB) that took 6.5 hours so she signed off leaving my work order open. I would rate her as 100% efficient knowing and fixing one error leaving the start-up as going to the blue screen with a total of five choices - none worked, until later. The following morning I found that the system had dropped off at 68% downloaded and restarted the download again.
The rep that I got this time showed evidence that he did not know what he was doing and did get the Virus detection to download, but missing the code number to start up. I rated this tech as #1 (lowest) and on the third day I had an email with the Virus detection software serial number. No contact from anyone at iYogi. On the fourth day I got my son to see what he could do and found the Tech was somewhat limited in his knowledge trying to fix my start-up screen (day one complaint and THEY discovered the 1100 errors). I had discovered that during start up that I could hit the escape button when the first screen appeared and then select F9 and then select the Hard drive that I could get my computer to at least come on and work, although very slow. After several hours trying different steps, the tech said that we needed a step 3 repairman AND SCHEDULED A CALL BACK FOR SATURDAY. THEY ARE A RIP OFF AND SOMETHING NEEDS TO BE DONE ABOUT SUCH ACTIONS - BUT WHO DO I REPORT THIS TO????
iYogi is one of the leading remote tech support providers in the world. We serve about 3 Million customer and possess a BBB rating of A+. As far as your case is concerned, it was escalated to the higher level technicians and as per our records it was resolved the very same day. You haven't called us back since so we assume that your computer is working fine. You are still a customer of ours and if you want any assistance you can call us back or send us an email on iYogicare@iyogi.com .
I was having some problems with my desktop programs running slow and programs crashing. While trying to contact Dell, I was rerouted to IYOGI, and told that they work with Dell. After 3.5 hours, I was harassed into purchasing a contract for $429.00. Now I am getting emails that state that there are patches missing in my program. When I called back for my free updates or patches, they tried to sell me another program. How do I stop this company from trying to add to my contract or adding on other charges?
We are extremely sorry for the inconvenience caused to you. We can assure you that this is not the type of service we intend or encourage anyone to deliver. We are looking into this matter as we speak and we will be actioning it accordingly. We will make sure that this doesn't get repeated again and the onus is always put on fixing the computer problem the nest time you call in.
We hope to serve you better in the future.
In my attempt to get phone support from Lenovo, I dialed the number that came up in my Google search and turned out to be an ad for iYogi. I bought their software support service thinking they were sanctioned by Lenovo and was on the phone with them for quite some time as they cleared the virus from my laptop using their remote support function. Other than the language challenge (heavy Indian accent), I was satisfied with the support but frustrated with the communication barrier.
I was having some problems with my laptop and when I clicked on a diagnostic tab in McAfee, iYogi came up. I thought they were part of iYogi and they claimed that they could fix my computer for $300 for a one year contract. They said they needed 45 mins to "clean" it up and remove things that were slowing down the computer. After THREE hours on the phone with them, the computer was worse than ever. When I called for a refund they asked to let them spend another 30 mins checking it. THREE HOURS later again, the laptop was completely unusable. I had to buy a new computer, so I called for a refund and to complain to no avail.
I disputed with AMEX but AMEX said I had to go through iYogi to get the money back. I have now been calling for several weeks and IYOGI keeps giving me the runaround and will not refund the $300. I feel they also owe me money towards a new computer as it cost me a lot of money to replace it! I feel this must be a SCAM (even AMEX said so) or I wouldn't be getting such a runaround.
Last Oct. I paid for one year of tech service. In Nov. I was billed a second time for the same service. After several calls, they finally admitted the error and were going to correct it. After no refund for the second billing, I disputed the charge on my AMEX card. After no response from iYogi, they reversed the charge. Today, iYogi called me for a check up on my computer. Then he told me that my service had been canceled because of a charge back that I requested. He said there was no mention of a second billing. So I paid for one year and got one month of service. I am too tired of fighting with them to try to reinstate the service. Do not do business with these crooks.
We apologize for any inconvenience caused however we have already stated to you over emails and phone that there was no extra or duplicate charge made from our end. We have got it checked with our finance team and they have confirmed the same. You are still our customer with an active subscription. You can call us back anytime for tech assistance. We will be more than happy to assist you.
I had a belden transfer cable and was setting up a computer I had a hard drive failure in and called the number with the cable and ended up with iYogi. They did help me with the transfer but had to pay 199.00 for a support package. They loaded software on my computer that slowed it down to an unusable state. When I called for help I was told that their software had to be there. I removed the software and my computer acted fine. 1 month later they called for a check-up on computer and spent 30 minutes trying to sell me a new computer trying to say it was outdated and would fail.
While on the phone, I asked if they would fix a problem I had with a program not opening. I was told it I did not update to Windows 8, they could not support my computer. I have 2 programs that will not run on Windows 8 one of which is the main reason I use the computer. I ask why I paid for a year of support and they would not help. I was then told they would not support outdated equipment and they began to get offensive. They are a rip off.
We are sorry for any inconvenience caused to you. We request you to write to us on iYogicare@iyogi.com along with your subscription details. We will get it looked into and also have one of our expert techs from the research team help you with any potential problems on your computer.
Been with iYogi for computer assistance for several years. However since I last renewed my subscription last year - service has diminished. Nothing gets accomplished - the LiveChat hasn't worked in months so I am holding the phone on my shoulder (not a speaker phone either) for hours - end up with headache and issues don't get resolved. Paid a lot of money. Have attempted to contact higher up management and seems they don't care now that they have my money. :(
I Googled Norton Support and got the number. When they answered I asked them if I was speaking to Norton and he said they were contracted with Norton. I just needed to know how to take Norton off of two older computers and put it on my new computer and my husband's 2011 laptop. Of course he took over my computer. I noticed he went through all my files but I wasn't worried I just bought the computer. But when he went to my husband's computer to download Norton there were major problems; of course he looked all through my husband's files, which of course makes us nervous, but we have never done our banking or anything on his computer. He said that Norton would not install on his computer because there was a big problem with window defender and there was like 76 major problem, but for $199.99 and 45 min. they could fix it and of course they give us the how much it would be for Best Buys and Staples to do it. We said no thanks and hung up and I went into Norton's and downloaded it with no problems at all, and deleted their icon they put on our desktops and all files they loaded into our computers!!!
I was trying to resolve a billing issue with Norton (Symantec) and dialed the phone number on their website for billing issues. The number actually connected me with iYogi. I explained to the agent that I was trying to get credit for an auto-renewal charge for internet security software that I no longer use. I could understand only about half of what she was saying, but she insisted that I must grant her remote access to my computer before she could give me credit.
Throughout our 50 minute session, I questioned her repeatedly as to why she needed to access my computer to resolve a billing issue. Her response was mostly unintelligible, but I gathered she needed certain information from my Norton files which might still reside on my computer. I explained that I had already uninstalled Norton, but she insisted that she could not give me my credit unless she got in. Reluctantly I granted her access.
Several times during the call, I could her people cheering in the background, as if someone on her end had accomplished something significant - maybe another sale? She installed and ran iYogi diagnostic software, which flashed a succession of screens that appeared to indicate that my computer was seriously vulnerable to attacks because: 1) Windows firewall was disabled 2) many failed Windows updates 3) my current internet security software was completely inadequate. I could see that she was beginning to push for a sale of iYogi software and support, and I doubted whether she was interested in helping with my Norton billing issue at all.
I told her that I was skeptical about her diagnosis, however she became even more aggressive with her pitch. I told her that we were done, and to please close our remote access session. She continued her pitch, ignoring my statement and not allowing me to respond, at which point I shouted over the phone for her to get off my computer. Her response was again mostly unintelligible, but finished with: "but at the end of the day, it is your computer". I closed some of the windows, then she deleted the diagnostic sw, and the phone call and remote access ended.
At this point, my billing issue was the least of my worries. I was very apprehensive that she might have gathered more information from my computer than I wanted to share, or possibly even installed malware. I immediately ran a complete scan with my current internet security sw. I hope this was just an outrageous ploy to sell an unneeded product, and would encourage everyone to avoid iYogi.
Do NOT use iYogi. They are polite, but a waste of time. The best example to support this statement is the letter I sent to my credit card company to request a refund after iYogi jerked my chain on FOUR (4) different occasions and ultimately refusing to refund my payment. As support for my review, below is the complaint I sent to my credit card company:
"I am writing to request the charge below be refunded to my credit card. I purchased the Total Defense service, an internet security system for three computers, through iYogi.com. As background, iYogi.com provides remote assistance for computer software installation and operational issues services I separately purchased. The Total Defense software did operate properly, causing problems with access to numerous websites. The service was installed by iYogi.com as part of the purchase. I finally realized my problems with internet access were caused by the Total Defense software and contacted iYogi.com (from whom I purchased the service) online on Thursday or Friday 19 or 20 December 2013.
After well over two (2) hours online with an iYogi.com technician, the problem could not be repaired (This was less than sixty days after my purchase). At the conclusion, the technician said he would schedule a session with a higher level technician for Sunday 22 December 2013. I again was online for well over two (2) hours and again the problem was not resolved. On Monday 23 December I called iYogi to cancel Total Defense, the technician then requested I give him one more opportunity to correct the problem; I did, and again spent over two (2) hours online with the problem not resolved. I requested iYogi refund my $139.99 and my subscription for the iYogi service.
I phoned iYogi in early January after I received the refund for the iYogi subscription and asked why there was no refund for the $139.99. I was told the refund was submitted and to wait another week. I phoned a second time and was told to wait 48 hours, I waited a week. I phoned a third time and was told to wait 48 hours, I waited a week. I phoned a fourth time on 15 February 2014 and THIS time was told the policy was that after 60 days, there could be no refund.
Under the circumstances, iYogi being unable to fix the Total Defense service days before the 60-day period and then trying a SECOND and THIRD time to fix the service, it was THEY who caused the 60-day period to lapse. Had they submitted the refund request on 22 December, after the SECOND failure the refund request would have been within the 60-day time period for refund qualification. I respectfully request the charge be refunded."
I used to have Dell and they had to transfer me to iYogi one day. THAT day it was a good service. Then iYogi proceeded to call me to solicit my business... YES THEY DID. I did not need a service yet, but called them when I did need a service. Since then all I wanted to do is throw my computer out of a window. I had one comp crash and lost a multitude of programs. BEWARE - they are sleazy -bad technicians, and if they make an appointment they do not call, if you call they let you know they do not have a level 3 technician only a level 2 idiot who messes your comp up badly. DO NOT TRUST THEM. All they do is want to sell you more stuff that you DON'T need.
I have overrated them for a long time, because they say they need it for the job, then a couple of days later I discover that much is still wrong. And since I am not computer savvy, I don't catch it right away. But they are polite and beg you for very good references are important for their job. Then they use it to market themselves as a good service. DON'T RATE them if you are using them.
I called what I thought was a Dell support number and got a chap from iYogi. He looked into my computer and said that there were over 12,000 problems that needed fixing (no kidding) and that all of the computers in my house were probably infected. I would have to pay $199 to have problem resolved even though I had an extended warranty. He said that the extended warranty from Dell did not cover this type of technical problem. He recommended that I needed to get all of the computers in the house serviced for the problem to be fixed and that would cost $599. I asked if I was talking with Dell technical support and he said his company was a private contractor used by Dell for technical support. He was so aggressive that I got suspicious and asked if I could call back. Luckily, I found the right number for Dell support and was given the technical support I needed under the warranty.
I called iYogi to resolve an error message I was getting after trying to update my iTunes. The technician I spoke to looked at my register and said my network was not secure. She said that for $499.99 iYogi will secure my network and iYogi will provide the protection for a lifetime. I already had an existing one year contract. So I agreed because she said she will secure my network and the protection would be for a lifetime. She worked on my computer remotely for a couple of hours. When she said she was done I asked her to show me how she secured my network. She pointed to the WiFi icon at the bottom of my computer desktop and the description and info of my WiFi connection showed up. I said to her that I do not see anything different from what I had done for my WiFi connection. I thought this technician was just banking on the idea that I was clueless about computers.
As it was already 1 o'clock in the morning I decided to have her finish up and I would deal with my concerns in the morning. In the morning I called up iYogi, spoke to another technician and got clarification that the service I purchased the previous morning was a 3-year service contract and not about protecting my network for a lifetime. I demanded that the $499.99 contract be cancelled as it was signed under such grievous misrepresentation (a lie). The technician initiated the cancellation and transferred me to the Customer Service department. The representative was cordial but tried to sell me another contract for 2 year for $299.99. He kept on trying to sell me various service agreements.
Finally, I said if he will not cancel the $499.99 contract sold to me under false pretenses and duress and restore my one year service contract, I will dispute the charge with my credit card company and make a complaint about them. He then stopped his sales pitch and relented. My computer is not running any faster than before. In fact, the second technician I spoke to in the morning had difficulty gaining remote access to my computer. It took several re-booting before she was able to access it. The technicians of this company double as sales people. They take advantage of their customers' needs and lack of knowledge to force their contracts. I have deleted their program from my computer. I will not use them again.
I got this support place from Apple. I have an iPhone 5. It would not play the music I had purchased from iTunes. I spent 3.5 hours on the phone with iYogi. The problem was fixed for about a week. Now I am right back where I was. My phone and laptop will not sync and my purchased music will not play. I am not interested in spending another 3.5 hours on the phone for a temporary fix! I think for $179.99, I should have a permanent fix!
I saw 49 complaints against iYogi (the on-line security company supposedly representing McAfee (on-line security company). My adventure began very early in August, 2013. I read the first five or six complaints I found here on Consumer Affairs Site and all resonated with me. I still don't know how legitimate they, iYogi, is! Here I'm specifically responding to something Gerald **, Tulare, CA, said, i.e., regarding the concept of, or word "Teamview" - if you are involved with iYogi and hear or see Teamview, or TeamView, as a "new" way for "an iYogi technician" to access (take control of) your computer, I suggest discontinuing the session by clicking the big red 'X' toward the lower right hand corner of your screen.
I wish I had! I made the contact using one of the many, many phone numbers iYogi has online and, therefore, I just didn't even think that there might be a cyber-criminal on the other end! Well, I believe there was; he accessed my computer with permission by giving me a short code to input, which I did. The next thing, there was Team View with a picture with a young, Indian-looking woman with long hair, holding some prop (don't remember)! I have had online sessions before with iYogi and nothing was the same here; next thing I knew he seemed to be super-rapidly scanning everything (I can only assume); all in black and white toward the left hand side, with information flying by so fast it was like a blur, like some "flip" book! He informed me that I had been invaded by a Alureon Trojan and, furthermore, that I had been hacked.
In hindsight, I believe I was being hacked as soon as he had access to my computer! He said he could remove it, the Alureon Trojan and fix any damage done for $99.00. I said I was fully paid for my contract with iYogi and that made no sense. I even said I didn't have the money (which was really unnecessary and I feel even more foolish - stupid is the best word!). I honestly don't remember what happened next, exactly. He was insistent, even angry. A moment or two earlier, I had begun to smell a rat; I could relate to the person who said they began to feel sick! It's a terrible feeling.
I don't know what ill effects may occur as a result of this event, which happened yesterday morning, January 24, 2014. I certainly hope none, but it's a creepy feeling to know that some goon out there may well have all too much information regarding my personal business, etc., which he has no right to - not on any basis, certainly not legally. I wrote a long piece to iYogi on what had happened; however I included it in a review I was completing for a young female technician at iYogi after my experience; therefore I have no copy at all and have received no correspondence from them regarding the matter.
I really did believe they would send me an email. If you knew me a bit, you would never think I was a gullible person; however, it appears, I am, or was online anyway - gullible and an easy mark. If anything additional should happen, I submit a follow-up. The most ridiculous thing is I writing this during the time I have been awaiting a call-back from iYogi, who had "escalated" my computer issues to their "expert team" who was scheduled to phone me this morning between 9 - 10am est - it's now 6:01pm est and the "expert team" has never called as scheduled and the call-back I requested at approximately 4:40pm est still hasn't happened! I feel I should call them; however, I am not sure if there is a safe telephone number where some cyber-criminal won't casually answer the phone!!! Beware of "TeamView" or some variation on a theme. Be well!
I have been with iYogi for 5 years and was satisfied up until about the last 18 months, when they started high pressure sales tactics. Their tactics have escalated to the point, that if they cannot sell me something they will screw up my computer and then hang up leaving me without the service that I have prepaid to them. In the middle of the repair they will launch into this sales pitch and if I politely tell them I cannot afford it they become rude and arrogant... Usually these are Level 3 males. Then on programs I have prepaid for 1 to 3 years they will insist on reselling me the same tech service or program, but before the end date of the ones I already purchased. I have taken my complaints to what I think is customer service but I never get satisfaction as they must be in collusion. So now I am taking the issue to my credit card co. If they don't cease and desist with these tactics I will stop doing business with them.
I recently found myself online with one of their reps... Did not realize that it was as a result of a pop-up or something like that. I did chat with them and they hit me... Well it seems that the situation is possibly remedied... However, you guessed it... another pushy demand. I guess those folks must be paid on commission. I would like to get out of the contract and if anyone has a suggestion please advise.
An Indian tech rep who claimed the name of Alex from this company (iYogi) called and represented the company as partnered with Microsoft to fix computer errors and problems that had been reported to Microsoft. I was somewhat skeptical but after viewing the website he sent me to, I agreed to let him access my computer with a program called Teamview. While in my computer, he set up a user password (I didn't know this at the time) for Windows (Win 7 Pro) and then after claiming he had done a lot of work on it in the thirty minutes he had control said I had to pay him $199 for a service contract. I refused as he initially said it was to be free. He didn't actually do anything to speed up the computer that my System Mechanic program couldn't do.
After hanging up, I found my system had a password on it and I could not access it. He soon called back and demanded payment or he would not give me the password. I again refused and words were exchanged. He then called back and said I should pay him $99 instead and I told him I would never pay him a dime and that anything he was able to put on someone else could take off. The next day he called and again demanded payment and I again refused telling him what he was doing was extortion and against the law. He relented and gave me the password.
I had contacted the company telling them what he had done but didn't expect any result so I don't know if that had anything to do with my getting the password or not. It may be that he just went beyond the high pressure sales pitch that they make them do but I will never knowingly do business with them again. I had disconnected the computer from the internet so when he wanted to re-access it to remove the program he had had me install I of course would not let him in and removed it myself from everywhere I could find it including the registry. I found out today he had either deleted or has hidden my System Mechanic program so I have sent another contact email to the New York office hoping that something can be done about that but again I don't have much hope if it has been deleted.
I signed up for their program and they initially cleaned up my desktop quite well. When I began to experience some problems with speed and such, I contacted them because I was still under contract. Instead of repairing and cleaning, the tech kept pushing a new program at me. I kept telling him I did not want it and I could not afford it but he would not stop! I finally hung up on him and he called me back, still trying to get me to sign up! I will never use iYogi again and I will definitely steer my associates away from them.
I call for assistance with my HP Officejet Pro 8600 plus. Got the number from a HP site, 877 417 8059. The person answering the call took control of my laptop with my permission to help me find why the printer was not working after installing new ink cartridges. I mentioned my HP laptop was running slow and he offered to check it. He found a lot of temporary files slowing the laptop down. He offered to fix it but when I refused the offer, he promptly ended the call. His doing so caused my laptop to start in the safe mode which shut down all programs. A few hours later, I realized what had happen and called by and was told they had no record of the first call and could only assist me if I paid a fee. This is scam.
For a hefty fee I subscribed to iYogi for some problem I was having with my computer, and this was fixed. Subsequent problems however were not fixed and I had to fix the problems myself after some research. I found iYogi's attitude to be cavalier when I called them. They were more interested in selling me more of their services, which I might have bought had they done a good job for me in the first place. Also sent me emails telling me my computer was at risk and that they knew how to help. I found all this very tiresome. I was disgusted.
I was trying to find out if I bought the McAfee software that allowed me to install a copy on my desktop and my laptop. Somehow this iYogi came online and ask me to allow them to remote access. I am thinking that these people are connected to McAfee so I allowed the remote access. Then I asked how much this process was going to cost me and the lady told me it was free. After about ten minutes, she tells me that I will be switched to tech support, this is when I started getting a bad feeling in my stomach. She also told me I only had software McAfee for one PC. I was then switched to Tech support. This person ran a scan on my laptop and told me that there was 116 problems on my laptop. I asked how much that would cost me since the lady before told me my laptop would be fixed for free. Well, the process went from free to $199.99. I told this tech that I would scrub my hard drive and do a clean install. The tech seemed a little angry that I wouldn't let him fix it and wanted to know why and I told him again, I would fix it. The very next day when I went to turn on my laptop and it would not boot. I hope iYogi did not do something to my laptop but what a time for my laptop to quit working altogether.
I had subscribed to iYogi and used it once. They sent me emails for me to reconnect and get service. One email specifically said my Flash program needed to be updated. Since I was having trouble with FLASH, I called. After a 10 minute wait, I got connected to a tech manager. He spent more time trying to sell me more service than he spent on fixing my my computer. He took control but used little time to "fix" my computer. Result - unsatisfactory. FLASH was not corrected and was not updated. The operation of my computer was not improved. It is still as slow as it was. I won't subscribe again and would advise others to not subscribe.
I had my first dealings with iYogi about a year or so ago when trying to resolve an issue with my relatively new laptop's slow performance on the back of installing software that came with an external hard drive. Although the problems I was having were eventually resolved, it required a costly time and money investment and I ended up having to reinstall my operating system, granted the technician at iYogi attempted many other options before we resorted to this one and I was appreciative of the time he put into trying to resolve the issue.
At the time of this resolution I paid about $100 for a two-time's unlimited service regarding technical support on my computer. I used one of those times and did not have to use the other before I was contacted by iYogi again and made an offer to upgrade my plan to unlimited pc support for an additional $60, which also paid for a host of optimization tools on the iYogi support doc and covered me for the rest of the year. A technician ran through the programs with me and optimized everything and although I did not run the support doc during every computer session I started, I also did not experience any more issues with my computer and it still seems to be running fine. The support doc seems fairly intuitive and except for issues I've had trying to run the defrag analyzer, appears to work correctly.
That being said, I've read many unflattering reports about iYogi as a company and about the problematic service they provide. It has given me pause and ultimately, I have decided to discontinue service with them for the time being. I appreciate, however, that when I contacted customer service in writing and followed up with a phone call, my call was taken right away, my terms of service confirmed and any pending charges to my account were dropped as per my request and prior service arrangement without hassle.
I don't believe iYogi is out to rob or take advantage of any one's personal data, though I remember hearing about such an allegation. It seems to me, by and large, that in all my dealings with iYogi everything was very aboveboard and even though a technician was allowed to take control of my computer remotely, this was done with my permission and they were unable to perform any operations on my computer without my cooperation, this seems to be a new system they've employed with the remote access technology. I also understand they are an accredited registered company with the Better Business Bureau and while they have had many complaints filed against them - more so than other businesses -- those complaints listed have been resolved 95% of the time.
In the end, I think they are just a struggling company trying to recover from a bad reputation but I haven't had any truly horrible experience with them. Their services are somewhat sub-par compared to other such companies but their prices are unbeatable. So, it's a trade-off.
I was receiving phone calls from iYogi at inappropriate times so ignored these. I logged onto my computer (after not using for weeks) and noticed a virus. I phoned iYogi who then advised I am due for renewal at $399.99. I informed them I wanted current problem fixed and we would discuss renewal later. I was then told I needed antivirus (which I already had and had been disabled) & configuration disk. I informed the operator that I would get a second option which I am very glad I did. Bogus rubbish. I can now not access my computer even though I have deleted all programs & icons of iYogi. So angry!
Signed up for the minimum support deal, have not called me back since. They even sent an email stating the time they would call back and did not. DO NOT USE THIS SITE THEY HAVE TAKEN MY MONEY AND HAVE GIVEN NOTHING BACK.
12-02-13 called iYogi to let them know I could not pull up my bank. After over an hour no success, they informed me my subscription would expire 12-03-2013 and I need to renew because when they call back they will not be able to help me. I authorized $119.99 for my yearly renewal through Dec. 2014. They took two payments. Cannot get no one on phone as of 3:00 PM today. Answering machine says open 12 -9 pm Eastern standard. Mail box filled up
On September 20, 2013 IYogi billed me $466.91 for service coverage. Then on November 20, 2013, they billed me again for the same $466.91. Their customer service representatives confirmed the second billing, but their billing department refuses to issue me a credit for the second billing. I have had to cancel my credit card to prevent additional billing. My credit card is working with me to resolve the issue, but IYogi will not! DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE DISHONEST AND JUST WANT YOUR MONEY.
I was persuaded to buy a 2 year subscription with iYogi technical support and am very disappointed. I found out that all they want to do is sell you something instead of fix computer issues. My computer was working slow and they suggested I upgrade to Windows 8 and Office. This cost me over $500. Later I found out Best Buy had the same software for half the price. Microsoft told me that it was not wise to download Windows 8 to my older computer that was Windows 7. It messed up my computer and then they tried to sell me a new computer... the nerve of these people.
This service is re-routed to India and everyone you speak to is India. YOU cannot understand what they are saying. Anyway, after refusing to purchase a new computer through them, they suggested I have someone come out and look at computer. They said it would cost me $179.00. I booked the apt then cancelled it less than an hour later. iYogi said they were going to charge me $99.00 to cancel the apt. I just lost it and threatened to call my bank. Call the Better Business Bureau and tell anyone and everyone of their bad business practices. Take my advice. Don't fall for their "oh we can fix the problem... no problem" line.
IYogi set up an administrator account on my elderly father's computer and then moved most of his files there and also made them hidden. They insisted that he had to update Windows to access them. Told him, under no circumstances should he log in as administrator where the files were hidden. We found and moved the files. Today they called and wanted to demonstrate how many viruses he had so he'd buy something else. He said no and asked to speak to a supervisor. The supervisor got irate and said they would remove Windows so he couldn't use anything. Also said, if he didn't do what they say the computer will be "no good - just throw it in the garbage." Heard about the company through HP support. What an unethical scam...
I had written a review earlier this week. It appears I will get a refund. After much haggling and being firmly polite, they made an offer to me for a partial refund! I must have spent an hour on the phone. Every time the person asked if someone could call the next day, or offer another negotiation, I just said full refund! This guy claimed they are accredited. I explained that many companies can post the logo; however, after reading blogs and other research regarding the company the only accepted action would be a full refund. I did receive a notice by email and agreement on the phone this would be credited in the full amount in 5-7 days. I would suggest anyone else with paying these costs do the same! I will let you know!!!
I was desperate to get my documents file open and working by the end of the day. Ever since I bought Office 365 AND returned it my computer had been acting up. Uninstalling Office had fixed everything but left my document file unable to open in anything but Word Pad. Several of the files had saved in XLMS. Well, I mistakenly thought iYogi was affiliated with MS. The man was very helpful at first. Told me everything that was wrong with my computer. Then the price to fix it, $99.98. By now, it is getting late. So fix it. Long story short, they "fix my computer" but it has no Word or Works program on it at all and they want to sell me MS Works 2013 for 174.99 to open my files! I said no. They don't like that. I finally said, "You lost it, you should be fixing it for free." I will go elsewhere and buy a program and fix it myself. Now the day is gone, my customers taxes are late, and I am out $200.00 and my computer is in no better shape than it was. RIP-OFF.
I was assured I would be able to contact iYogi on my computer shortcut... no info. When I purchased my security program, I inadvertently got connected with iYogi. Since I had to have my laptop up and running the past weekend, I reluctantly agreed to pay a huge fee of $169.00!!! (This is a Dell Laptop, and it was inferred that they also supported Dell.) There is a lot more to this story, however I am going to take my complaints to Dept. of Consumer Affairs and the Dept. of Agriculture and Trade unless I can get some resolution first through iYogi.
My son's laptop was having issues to the point that his screen was blue when he turned it on and he could not access the login screen to open it up. I googled Dell support and I thought I was talking to someone from Dell Tech Support. It turns out I contacted this company instead. The individual on the other side of the line stated he was from Dell and let me know that he could help me re-install the operating system if I had the disk. I did not have the disk and was told as such that a technician would need to come to my house to upload the operating system for $169.99. I was shocked because I thought the Dell 2-year warranty would cover the problems on the laptop. Again, I need to emphasize the individual on the other line stated he WAS from Dell.
The technician came over and reinstalled the system; however, there were a few other programs we noticed were missing. I had misplaced the technician's phone number so when I called iYogi again to obtain his name I was told I would need to pay another $169.99 to have a different technician come to the house. I called Dell to complain about the fact that they sent me to iYogi. The truth is, I never call Dell tech support in the first place. My cell phone log shows the number from iYogi was dialed. My main gripe with this company is that I found out 2 months later from an actual Dell tech support person that they could have sent me the operating system disks and help me reinstall the program on the phone for FREE. I was seriously misled by this company.
I ordered an AVG tune up and had it charged to my credit card. I was not able to install it so I paid an additional 14.99 for them to install it. When that too failed, I called to get my money refunded and somehow got connected to iYogi. I think they said they worked together. That man said he could fix my computer because he was certified and showed me a screen saying iYogi was A rated with the BBB. He assured me he could fix my computer and I should bet 7 more years of use with their regular tech support plus the tune up for 199.00. I agreed to his plan.... and spent at least 5 hours connected to my phone while he worked on 'till he said it was now faster and ready to go. Was I satisfied? I said yes... assuming it was all done correctly.
The next day, when I turned my computer on, it said I needed to download the program. Since that seemed to be an error, I called and was told I did indeed have to download the program and I was again on the phone for hours. Was I satisfied? Again, I thought so, just annoyed at the loss of time. Yesterday, my screen was blue with a message to turn off the computer or it would be damaged. If this was the first time, to re-boot. I did and used my computer a little. Today when I turned it on, the screen was again blue with the same message. And since this was not the first time I got the message, I called tech support at iYogi and one technician tried to fix it... And I was on the phone again for several more hours, no success. So she would make an appointment for me with a senior technician, but they were booked for several days.
I asked to just refund my money and she connected me to customer service... where that person said she could help me. More hours on the phone with her and no success, I again wanted my money refunded. She said OK, but wanted to still charge me $59.95? I said my computer is completely non-functioning and I believe they should pay me to get it repaired properly. After a consult with a "supervisor", I was told I would receive credit for $160.00 in 5 to 7 days and for the "tune up" of 29.00 in 10 to 14 days. Meanwhile, I have no computer and wonder what the connection is between AVG and iYogi. I am angry at myself for allowing myself to be duped. Not sure what I can do.
Somehow, they intercepted a phone call to QuickBooks and represented themselves as QuickBooks. I have a package, but was told unless I gave credit card number to them, there would be no help. After they stole my money, my computer had the same issues plus constant pop ups from all over at all times trying to sell me something. I have spoken to Quick Books since and they advised me to follow up in this manner to see if my money would come back. Over $300 to virtually ruin a new computer belonging to someone not very literate with computer use.
A few months ago I called what I thought was HP computer support. My laptop was only a few months old but had serious issues. I truly thought I was calling HP, but now I see that somehow in my desperation I called someone else. They downloaded a file onto my computer and checked to see if I had viruses, etc. It said I had malware and registry errors, and needed updates. They told me for $130 they would fix it. I said it may still be under warranty, but they said I must pay to repair it. After an hour and a half of my time, it occurred to me that I was being conned. I said "I don't have the money" and she said "How much do you have?" which I thought was bizarre. I said I can easily close the lid on this thing and use my desktop. I said goodbye and realized I could fix the computer myself, which I did.
Later I realized that I had downloaded their junk onto my computer, so I had to get rid of that also. Yesterday I bought Kaspersky internet security. I used the code for tablets instead of the one for computers. Getting a real bona fide tech person is a crazy nightmare. I called number after number, and ended up with iYogi again. This guy had the same song and dance, but when a stranger asks you over the phone, "How much money DO YOU HAVE?" and "WHERE do you work?" it's more than I can take. I was so angry last night that I figured I would try again today. I called one number and as soon as I reached someone with that familiar accent, I said, "How much is this going to cost me?" He said, "We don't know yet because it hasn't been repaired." I said "SCAM I'm hanging up."
I called another number and when the guy sounded Indian, I said, "How much will this cost me?" and he said, "We don't know yet." I said, "I paid 60 bucks for this disc and it's useless. I won't pay a dime and I want this installed now because I am getting really mad." He said, "Oh, here is Kaspersky's phone number." I called it and said, "How much do YOU want?" He said, "Nothing. I will help you install the disk." He did just that and after cleaning it up, it works fine. I am still wondering if at some time down the road, I will have problems because I didn't find the number. It was referred to me by someone.
All I have to say is the internet is chock full of people trying to get a buck the easy way. I'm not the dumbest nor most intelligent, but if I call a number and they don't speak English very well, I've answered my own question. BEWARE FOLKS, and make certain you install your disk correctly the first time. I won't make the same mistake twice, or spend an hour with the swell guys from New Delhi ever again.
I have had my computer downloading Windows 8 upgrade (I was told I needed to buy) for 5 hours (totally unable to work since 2:00 PM today). It is 6:30 PM. Rep said to call back when download was complete but my phone has been on hold for 1 hour now and I am furious!!!!! I cannot work on my computer and I have deadlines.
I was sent an email from iYogi stating I needed to update my Windows operating system. I also had an alert from McAfee (I have this service thru iYogi). I called iYogi telling them about the email and the alert. Well, it took 4 hours and the technician said I'd have to continue the fix later (I had to go to work) when I got home but I could continue using my computer as usual. When I got home and tried checking my email it I repeatedly told him I couldn't afford it. Then the supervisor gets on the phone for more hard sell. This was 11pm my time.
I gave him a date when he could call back. I thought I'd do some research on what was going on. I've had iYogi support service for a couple of years and I'm tired of them not listening. Also, my computer fix always seems to be temporary and they always try to sell me other things. Also, my computer worked better before the 5+ hours of their work. I'm mostly concerned with safety as I shop and do banking on my computer. I am not happy with them but I'm not sure what to do next.
I've had numerous calls from iYogi, Ask PC Expert, and Girik Windows Technical Support in the past 18 months. These calls are always the same: "We are getting error messages from your computer..." Through Girik, I let them upgrade my operating system from Vista to Windows 7 in June 2012. Turns out, Windows 7 was not genuine, so I had numerous calls re errors from iYogi and other Indian-accent technicians. Two months ago, in response to one of these calls, iYogi sold me a Windows 8 upgrade to "fix" my Windows 7 issues, except when I got the disk, I realized I could not upgrade to Windows 8 without a genuine Windows 7.
So I got iYogi to give me a full refund on the disk ($139.99 plus $25 shipping/handling), plus reimbursement for postage to return the disk ($10.64). These transactions are underway via emails and telephone calls, so it's too early to know if iYogi is honoring their refund policies, but I have no reason yet to suspect they won't. Meanwhile, on July 19th, I took the iYogi tech’s advice to buy a new computer (Acer Aspire V3-571-73636G75Makk 15.6" LED Notebook) for $764.99 and an external hard drive (Toshiba Canvio Basics HDTB110XK3BA 1 TB) for $159.99. These two charges appear on my credit card, as I authorized, on July 20th.
The hard drive was delivered two days ago. The new computer will be delivered today or Monday, July 29th, because I missed the Fed Ex Ground delivery yesterday. Additionally, with the new computer, iYogi said it comes with 2 years internet security (itemized as Bundled "CA Internet Security Suite 2 Year Websales"). On July 19th, a charge of $99 from TotalDefense.com software company in Miami Florida, DBA "CA Software Licensing Ctr", was charged to my credit card. The computer I'm replacing is a 6-year old Fujitsu Lifebook with 6 months of Kaspersky Internet Security left on it.
iYogi has offered to set up the new computer - to just call when it arrives and they'll do all the data transfer and reinstalls. They offered to reinstall my MS Office 2010 Student Professional software Suite, and my Adobe Student Professional, but I have researched enough to believe I should buy MS Office 2013 for the new computer. My Student licenses are only good for one computer and only at the time I was an online student (2009-2010). iYogi tech support said they could make my student licenses work in the new computer.
My concerns: Was I fleeced by iYogi? Should I back out of the purchases? (They have a 14-day return policy). Should I trust them to set up the new computer? These reviews are so bad I don't know if I should trust iYogi. I'm rating them with 3 stars because I'm not sure about my experiences with them.
This problem has been resolved. iYogi has paid me for my work.
I was hired by iYogi to repair a customer's computer. Apparently, the iYogi people could not repair the computer over the internet. I traveled 65 miles to the job site. And afterwards, 65 miles back home again. I was told I would be paid $90 for the assignment. At the customer's residence... I tested all of the computer hardware. The hard drive failed the SMART test and needed to be replaced. I informed iYogi of this. There were some questions as to how the hard drive would be obtained due to the customer having purchased an extended hardware warranty plan through iYogi. After helping the customer for several hours and doing all that I possibly could, I was instructed by iYogi that my job was completed and I could leave.
One week later, I was informed by iYogi that there was no problem with the hard drive and that one of their technicians was able to repair the computer online. If this was possible, why then did they send me there in the first place? The iYogi people are lying about the hard drive. I am 100% certain that the hard drive is defective and needs to be replaced. My diagnosis is correct. iYogi is refusing to pay me for my work. This is completely dishonest and I have been cheated by iYogi. iYogi owes me $90 for a job properly completed. Please do not enter into a contract with these people as they will steal from you.
Is IYOGI reputable or did I purchase a scam for computer help? Computer acts differently and I don't want there to be consequences since all my accounts are on this computer, etc. I got them by mistake and they helped me but never resolved the issue concerning scanning on the printer at work.
If you even do a search for iYogi reviews, you'll find dozens of websites that list numerous complaints about their technicians and their inabilities to fix computers for homes or businesses! I found a ton of reviews like these on **, where they list out specific instances where they have fouled up people's computers. There are, however, many good reviews written by people also, but they appear to be written by the company themselves. They are difficult to understand and appear to be written by someone that doesn't speak English as their first language. Have you ever tried understanding these guys? I hired them to fix a computer with their unlimited one year plan and got hosed also!
I'm just wishing I had found a website like this or that ** one before I hired them. They deleted a few Adobe programs that I paid cash for and had misplaced the licensing information. I cannot recover the key anymore as one company put it. I'm in the process of trying to cancel the service contract with these guys, but they simply will not return my money.
I had a cracked screen on my HP laptop. I called HP and was directed to iYogi. Boy, do I regret that! A technician came to my home, tried to repair the screen, and damaged it further. They wanted to charge me more money! I fought that and they agreed to fix it at the original quote. Fine, I thought! I waited several weeks for the technician to get back to me. When he finally did, he was at my house for almost three hours. He further damaged my computer and he wanted to be paid! I refused and he stormed out. I fought for nearly an hour, in tears at times, cursing at other times and finally I got my refund.
I asked the customer service agent if he would allow someone to come back to fix his computer after they had screwed it up twice already. I heard crickets on the other end of the phone. They wanted to come back and fix it! I feel that I was a part of a scam. I'm disappointed that HP, which I have had 4 HP computers, would allow this to go on. This all just happened today and I am mentally exhausted. I have given them all I had today and I'm mostly upset with myself for falling for their scam.
I called iYogi, thinking it was a customer service for Dell. When the guy started to tell me that he wanted to take control of my computer (just because my McAfee product was causing problems?) and straighten it out, I almost said yes. But then I said no, because I don't know anything about their services or company. When I heard the East Indian accents, I knew something was shady. They said they worked for a lot of companies, including Dell.
I hung up on the guy but guess what? He called me back, because I had given them my phone number (a mistake). Again, he gave his sales pitch. But because he was so persistent, it tipped me off that he was really trying to get my computer messed up and then charge me to fix it. I couldn't get a word in edgewise and just hung up again. After I have read these reviews, I am so happy that I rejected their sales tactics. I could have been out one computer and some money. They are thieves and people need to stay away from them!
iYogi support is terrible! They cannot understand English and then blame you if you mess up. The first technician signed off without checking that my computer was fixed; it was not. Then in his records, he stated that he transferred the call to another technician which he didn't. He outright lied! The second technician kept trying to sell me a backup drive from iYogi while he was trying to fix my computer. I finally had to tell him, "Let's get the computer fixed first and then we can talk about it." During this call, my cordless phone was dying, so I gave him my cell phone number which he repeated back to me.
Shortly after that, my cordless phone died. I waited an hour and he still didn't call back. I then called iYogi and the receptionist told me it would be a 7 to 10 minutes hold time. I was on hold for an hour and called the receptionist who stated, "You mean he didn't pick up the call?" Two minutes later, I was talking to a very rude technician who kept giving me erroneous commands and then blamed me because he wasn't paying attention. By then, it was 2:46 in the morning and he stated that it would still be an hour of time to fix the computer. I had to get up at 6 am and told him I could not stay on for another hour, so he assured me he could finish on his own.
The next morning, the computer was still not fixed. I talked to two more technicians and they still couldn't fix my computer. By then, I had spent 14 and1/2 hours working with tech support and they said they would refer the case to a higher technician, but could not schedule an appointment until three days later. I spoke with the supervisor who gave the runaround that he could not reduce the fee for all my trouble. He finally told me that customer service could make that decision. After several minutes of customer service trying to avoid paying the fee, I finally demanded my money back and they agreed to do so. Don't use iYogi. Their service is terrible!
They cancelled all my services and claimed that they sent back my money, yet I only received one refund. Then, I called for the rest of the refund they claimed was sent and it was not. Oh my, $99.98 approximately.
I tried to update billing information. I was told that I could no longer be billed monthly since I was changing the bank debit card. Then, he told me he could save me money if I would pay $99 upfront. I told him all I wanted to do was update the payment method. If I couldn't continue as I was, then I wanted to cancel the service. He continued to pressure me and then finally agreed to transfer me because he couldn't do that. I have spent the day being transferred besides not being able to understand whom I was talking to. I have spent 2 days trying to do the right thing.
I lost wireless internet connection. I phoned Netgear as I have Netgear router and Netgear Wi-Fi range extender. Netgear/iYogi remotely took over my computer and told me they had fixed the problem but it was only a temporary fix. Then, they asked me to pay $199.00 to make it work again. I refused and contacted Charter. Netgear/iYogi left a PC diagnostics icon on my computer and my computer doesn't work even after uninstalling their software. My computer will not let me delete them from the trash bin and now my computer does not work or function. Netgear are scam artists and they have ruined my computer.
On 12-12-2011, I called McAfee to renew my virus protection, and I got a company called iYogi working for McAfee. They renewed my virus protection, and told me I needed to have fifteen things removed from my computer, for $149.00, and would work better, so I said okay. When they finish, my computer would not work. All it said was "we apologize for the inconvenience, but someone added new softwares to the computer" The cost is as much as the new one, so I bought a new one from Wal-Mart for $438.00. They erased everything. I think I should be paid back for everything.
I received a pop-up window saying my McAfee was expired when it shouldn't have been. It was less than a month old. So not wanting to be bothered, I paid the $39.99 and it did not change anything. So I then contacted McAfee customer support because something was obviously wrong. Instead of McAfee, I got an iYogi rep so I assumed McAfee was using them.
So the iYogi phone rep got onto my computer (remember, I thought this was McAfee's customer service) and he did some unrelated bogus poking around in my registry and file system (completely unrelated to my problem) to sell me their $169 service package. He kept me tied up for over a half hour while he did his poking around sales pitch and how my computer needed their service and I patiently waited until he made his pitch (I could smell something bad coming). And when he finally revealed what he was up to and made his pitch, I just said, "No thanks, not interested." And he was angry and annoyed (when I really should have screamed and yelled at him and his bogus customer service hijacking organization, the third world ***), thereby wasting a half hour of his time as a return favor.
I also heard that iYogi is a sweatshop that mistreats and underpays these people who handle their hijacked customer service calls. I've read that they've hijacked many customer services, from Avast to Dell, so McAfee isn't the only victim. I emailed McAfee complaining about these people and they said they were not affiliated with them!
On 28 January 2012, I located what I thought was the toll free number to McAfee virus protection support. My issue was that I'd purchased their product and had proof of this but somewhere between purchase and download signals got crossed. I dialed the number and was connected with "Madhusudan B" who proceeded to help me correct the error. I gave permission to for access to my computer under the assumption I was speaking with McAfee. I was on this call 44 minutes with this person who was doing who knows what inside my computer before they drop the bomb that I could purchase the tech support I would need to clean out the dangerous information my laptop had been infiltrated with since my McAfee hadn't been correctly installed. I had to drag out of Madhusudan B that this whole time.
This whole time he was roaming inside my computer. I was on the phone not with McAfee but Iyogi. I hang up and found the correct McAfee support who informed me even though their name is right there in Iyogi's address line, that McAfee is not representative in any size, shape or form by this company. McAfee was wonderful by the way. I'm livid. What is a consumer suppose to do? How are we to know what's legit and what's not and who is and who's not when we don't have the expertise to know who's the real deal? I thought I was being cautious when I basically flung open the door and said, "Come on in and look at all my business!"
I went to McAfee to update my virus protection and they told me my computer need be cleaner of fifteen different things. So I told them to go a head and do it. After they finished, my computer stop working. Every time I call, they put me on hold, or say they are going to call me back, but never do. This has been going on since 12- 12-11. Thank you.
iYogi represented themselves as Kaspersky support, but that is untrue. My computer froze while your technician was working on it, and he abandoned my problem. After three days, I have resolved the issue and myself. If you were truly Kaspersky employees, you would have known the issue to have caused the Kaspersky problem. I searched and tracked your phone number on the internet, and found you are not affiliated with Kaspersky. I found a list of people who have also had bad dealings with you.
I am going to report you to the Better Business Bureau in New York, and the Attorney General's Office. I spent three needless days researching the problem myself. I have a charge pending to my Visa credit card for $169.00. I am disputing it. Visa has been helpful, and says when the charge hits my account, they will assist me in getting my money back. I want them to black list iYogi as well. The only attorney I would like to contact me, is one who will address the iYogi scam.
When I was unable to install a NetGear wireless adapter. I called the service telephone number listed on the NetGear site. iYogi answered and I began what ended up as a 3.5 hour marathon session with a service technician. The problem was ultimately solved. I am now able to use the wireless adapter and the fix did appear to be complicated. However, it was clear the repair and consultation was needlessly prolonged and during the remote access session, I authorized (in order to allow the technician to scrutinize my computer and assist in the repair - pretty standard these days), he spent a lot of time looking at what webpages I browsed, eventually telling me my problem was a result of a very deeply infected computer with details offered by iYogi's diagnostic software. How convenient, eh?
Again, my problem was ultimately solved but I spent at least an hour fending off a very hard sell of the $169 iYogi service. Interestingly, the tech mentioned that his repair was only temporary and that my computer desperately needed iYogi's attention. He agreed to call me back in 48 hours to talk about iYogi's year long protection/service, after I've had a chance to confirm that his repair worked. Based on the other reviews/complaints above, I'm now seriously worried that I've got a couple of time bombs in my house (both of the computers the iYogi tech insisted on scanning). I'm really stunned that NetGear allows its customers to be exploited, scammed this way by its own technical assistance partner.
This was the number for technical support on the back of a Netgear wireless adapter. The technical support was through a company called Netgear. After talking with an agent, he proceeded to tell me that the only way to be able to use the wireless router was for him to fix things on my computer for a price of $169. I did not purchase this, and after hanging up with him, I switched around a few wires fixing the problem at no cost!
Here is my account info below. I tried to reach McAfee security when I had a problem with my account. I was told that iYogi was their representative. They said that they could fix my laptop for $299.00 with a guarantee. They installed a test version of Norton. Since then, my laptop has been filled with high risk viruses. And each time I use my browser, it is highjacked to a sales page. iYogi did download an access to my laptop. I am not sure if this is secure or not. Their toll free number is 800 237 3901.
I had a problem repeatedly with my computer running slow. I contacted Iyogi many many times after $300.00 and two weeks of 4-6 hour sessions; they never spotted the problem. One thing they did do was disable my Windows Media Player and my virus software. After hours of frustration, I asked for a refund of my money. I now have a worthless computer. I called Dell directly and they tried again to return me to the worthless hacks of Iyogi. I said no ** way; so, he offered help to restore it but wanted a fee to which I replied, 'No ** way. Are you going to charge me to fix something your company screwed up in.' Now, I am going local to see if this thing can be repaired, and was refused by another ** Dell again. Furthermore, I will be telling everyone I know how useless Dell is in support. Oh, and the tech support is in India and they are totally worthless!
This concerns iYogi, a firm offering on-line computer software repair service. All transactions were made by telephone, no paper documents ever exchanged.
I can only hope that my report corroborates that of others. See also what a Google search of "iYogi scam" shows. I subscribed to their services one year ago because I had a PRINTER problem. They solved the problem successfully. Their quote for a one-year subscription was $40.
When I got my credit statement it was for $140. I never used them again. A year later, last week, they called me if I wanted to renew. I declined. The next day, I found all my PRINTER software had been deleted. I also found that re-installing my PRINTERS was blocked. I also found that my machine had become virtually unusable because its speed was reduced by a factor of approx. 100. Calling up a certain window took several minutes instead of the usual couple of seconds. Apparently, iYogi had hacked into my computer. This week I found my credit card debited for $140. As I understand, keeping credit card information after a transaction is completely illegal. I conclude that iYogi use fraudulent if not criminal methods to cheat customers.
I don't have this address as they are in India. I was directed to them from a Microsoft Support address. I called because I couldn't get my Office 2010 "Outlook" to work. It kept asking for the key number. The iYogi technician said that they could take care of it and speed up my computer while taking care of any virus, etc. It cost $299.99 plus four hours of my personal time. Not only did they not take care of it, my computer is slower than ever. At the end of the call, they told me that "Outlook" is not part of my Office 2010.
Today, I called Microsoft and again he didn't speak English well and I was told "too bad" I must contact the vendor. How do you become the richest man in the world? Ask me in private. I think that I will switch to a Macintosh.
My apology to McAfee: Yesterday, I placed a negative comment about McAfee. After a lot of internet searching, I found that I had been duped by a third party. Just be sure you are getting your product from McAfee. I thought I was, the contract that was emailed to me stated 'thirty day money back guarantee' and 'one full year of customer support'. First, the download I got would not install, I linked for assistance and 'they' installed it.
Everything seemed okay, the status display showed no problems, 'your computer is safe'. I began checking the task manager and found that it did not run unless I started it. I called the number given to me when they installed it and was told I had 1,000's of errors and I must have a tech clean up the computer, else it would crash any minute. I had asked if I had reached McAfee and was told 'yes' (misrepresentation), they were not McAfee, all they were interested in was selling me tech support which I repeatedly explained was furnished by McAfee for a year. The response was that's not the same, it's different.
In order to get them off my computer, I 'purchased' 1 yr. support for $170. I had no intention of letting it charge my card. When I got off the session with the crooks, there was a message from my card security monitor questioning the charge. After searching online, I found the real McAfee customer service. I was advised that they in fact would honor the 1 year support and that they did not know the name that had charged my card, but it was probably a third party tech support group. I never knew such existed before.
The next thing was to get the scam squad to refund my money. Finally, I got their customer service and told the fellow that when I booted my computer, there was a list of 714 registry errors on my computer, "do you want them fixed? Click HERE to PAY." I checked 'no' and removed the program that was generating the list (which was loaded by the scams - new to me). I read the 'riot' act to the tech, waited 20 minutes for someone from customer service, then was told CS would call me back in 15 minutes. Well, they did not but I found the number and called them. Then I got a run around. They can and will be glad to fix the problem. No, I will never let you do anything to my computer ever again. I was never so livid, and was literally yelling at the scam who repeatedly tried to talk me into letting them fix the problem.
Then okay he would refund, but there would be a charge for processing the refund. Oh, no you won't! You will refund the full amount, we argued about a half hour and finally he decided as a courtesy he would refund. I had told him I would not release it to be paid by my card, his reply was the bank would pay them anyway. True? I do not think he gave the refund out of the generosity of his heart, I think the card would not allow it to be processed. If I had been aware of this possibility, I would certainly not have wasted 4 hours the first time and 2 hours the second, excluding the time to research and to find how to argue how to resolve this issue. I thoroughly believe that when they installed McAfee they purposely set it up so that I would have to call for support, then soon after it was 'fixed' problems would start again.
Between the time they did the install and my call for support, the sound had gone out. First I thought it was the speakers, connected another set and still no sound, checked the controls in the system and the sound had been muted. Were they into my computer two weeks after the install? Are they in fact into it now? The invoice they sent me was WINFERNO Software - special partner offer McAfee. McAfee said they have no such partner. The billing name is Iyogi, which McAfee did not recognize.
This company destroyed my laptop and took my money and wont give it back to me. This company is running a scam and putting false information on the internet.
On 3/27/2010, I called Microsoft tech support to fix my PC. I paid $139.99 and was connected to iyogi.net for technical help. After 2 1/2 hours on line the computer ran better but not completely fixed. Since then I have been getting fraudulent debits on my bank account from Mumbai, India. I have never shopped at 10north or shoppersstop. I have cancelled my debit card, but still get the debits. I believe my information was stolen while on line with iyogi.net for so long. All of these companies are in Mumbai, India. This caused fraud to my bank account: 5/8/2010, $88.04 Shoppers Stop; 4/29/2010, $44.86 Shoppers Stop; and 3/22/2010, $73.98 20north.com, all Mumbai, India.
We used to subscribe to their computer support services and they keep calling now. I've asked them to put us on a "no call" list, but they called again. I did not get his name, but he said he was a supervisor and kept insisting to tell him why we do not want their services anymore. I kept telling him we're not interested. He proceeded to ask me if I still have computer. I said, "That's none of your business!" He kept insisting until I hung up on him, without him ever agreeing to put us on a "no call" list. It’s just that I'm physically stressed now and I feel like they were trying to rob me of my rights as an American citizen!