iYogi Reviews

iYogi is not what it represent itself to be. Though I found their support dept helpful, so far. Their customer service give you the run around. After waiting 1 month for delivery of a netbook, I finally received it and got a 10% discount due to the delay. I subsequently purchased four other items for which I have been waiting over 2 months for delivery. After following up with them with 3 phone calls I decided to cancel the order. I am now waiting for the refund which they said would take 7 to 10 days. Before purchasing anything from them, please access the link below and read the reviews.

I am appalled at the level of horror stories on here. I wish I would have read these reviews BEFORE I lost $500 to these guys. iYogi was able to talk me into signing up with them initially by offering some free tech support. Once they gained access to my computer, they showed me a multitude of things that were wrong with it. Unfortunately, I was not sure what all of these things were, so I was suckered in, like many of you. I can only hope that this reaches you before you make a similar mistake and lose money. I was able to follow the advice from other people that were scammed and used the SafePCFix.com people that were suggested to get this software cleaned out. James was able to get me a refund on the iYogi support services and I was able to get my money back within a few weeks. Luckily, that was not an issue and I was taken care of in the long run.

I contacted iYogi through Brother Printers, trying to solve a printer-to-computer-via-wi-fi connection. They ultimately were not able to help me, due in large part to a terrible phone connection (problem at my end), but they tried REALLY HARD. India-based (I assume) with decent English skills. Very professional and polite. And, when they couldn't help, they quickly and easily gave me a full refund.

I received a full refund from iYogi and consider this issue resolved. I also asked about future charges and was assured that there would be none. I will let you know if I am the victim of any further charges.

I purchased a Canon copier in August. Went on internet in effort to get tech support for set-up and clicked on one of the top sites responding to 'Canon tech support' - the site turned out to be iYogi and I made the mistake of supposing they were the official support site for Canon. After 4 hours on the phone with them (many long holds), they finally said they could help me for $120 which would include a year's worth of tech support for all my electronics (which I neither wanted or needed).

I have spent over a thousand dollars to protect all my computers - 12 desktops and 4 laptops. Every time I call they tell me how my computers are at risk and need to upgrade. Finally I'm on the phone over 2 hours now because my computer will not even start. Now they tell me oh they're very busy and maybe tomorrow they can help. I wish I had never met this company. They're all about sales and NO SERVICE.

Regarding: lack of refund for Office 2015 that was returned to iYogi. Date: October 7, 2015. This is a complaint about iYogi Internet Services and their not refunding me a product I purchased on June 25, 2015. The History: I purchased two products on June 25, 2015 at the recommendation from an iYogi employee. The products were Microsoft Office 2013 and Microsoft Windows 8.1. In an attempt by the technicians from iYogi and Lenovo to try to get Microsoft Windows 8.1 on my computer, the hard drive crashed. I had no need for the products. After some phone calls about the problem, on July 9th, I was refunded $175.99 which reflected the cost for Windows 8.1. I sent both products (Windows 8.1 and Microsoft Office 2013) back on 7/14/15.

I started using my computer and all of a sudden all these pop up Ads kept coming up like "flash mall" and many more. I started getting all of these alerts that my computer and all my information was compromised. I felt so exposed and scared until I called iYogi. They are AMAZING!!! The technician was so calm, competent and thorough. Within 10 minutes he had fixed all my problems and even made more storage for me and other suggestions of things I needed or didn't need on my computer. It was miraculous and such a gift!! I would use them over and over and recommend them to anyone who has any technical difficulties WHATSOEVER. Nothing is too small or insignificant that you should feel you can't ask for help and get it fixed. I feel so safe now and with a faster running, cleaner and PROTECTED COMPUTER. THANK YOU iYogi!!!

My browser would not accept any activity due to the date on my system Windows 10 not displaying correctly. This was a problem for your techs to understand how to correct. However this led it to me to figure it out to correct. Thanks.

We paid AU$500.00 to these people for 3 computer and every computer we downloaded their program on it actually froze our computers. We have uninstalled it now and are trying to get our money back and they keep hanging up on us. They are based in India and are advertising as AVG IT support. We are so angry and AVG have never heard of them.

I opened a 1 year subscription account with iYogi and paid $169.99. Very soon I realized that I was not able to work with them and requested a refund on my subscription. As a matter of fact I have not used the service to my satisfaction. I called iYogi to cancel the subscription. I informed AMEX as well. iYogi said that the account will be cancelled but I have to contact AMEX for refund since they put a hold on the account. When I started a dispute resolution process through AMEX they told me that I bought a computer software product and so it cannot be refunded. I told them that I did not buy any such product, just a subscription which has been cancelled.

They are always ready and willing to help. For the most part they have good communication skills. Some are great! I would recommend iYogi for anyone who needs a good source of technical expertise. I have used them for several years.

Every tech I have spoken with is knowledgeable and very kind. Overall my experience with iYogi has been excellent and I would recommend this service to anyone.

I am completely satisfied with the cooperation of all the technicians in fixing my computer. They were terrific.

When I call for service I am helped in one call. I have always been treated with respect and feel like I am a valued customer! Iyogi is a good company to associate yourself with when you need computer service. I have always been quite satisfied with the service I have received and the time it took to accomplish my needed help. And this is available at home without have to haul your computer to a computer repair shop. This service is very convenient.

I am very pleased with the service I've received so far. My computers (all laptops - three of them) are working great. I run a monthly scan and all is well. It's nice that I can contact them during the night and sort out any problems I might have. It's a lot more convenient than dropping a laptop off at a computer repair service and waiting days to get it back.

For the attention of management at iYogi. Re: Refund and compensation! I just received a phone call from my bank Santander advising me that you have initially refunded my money of £49.95 as you were supposed to. You then debited the same amount again!! You sent me an email on the 27th of July advising me that you will refund my money within 5-7 days, and you also promised that I will still continue to have my account open and provide me with support for a year! I am very upset with this crafty and unprofessional act! I am demanding for my money to be credited back to my account as soon as possible without any further delay!! I am also asking you to compensate me for the inconvenience and trouble you've caused me of £150!! This has been going on for too long! Can you reply to my email as soon as possible otherwise I will escalate this complaint and get my solicitor involved! This email was sent on August 29th, 2015 - still no reply!

I contacted iYogi to assist troubleshoot an issue with my daughter's iPad. The first thing the operator advised was that the warranty had expired, and to proceed with the phone call I had to pay money to extend my warranty by 12 months. IYogi could not resolve the issue on my iPad despite 3 x hours on the phone mainly on hold listening to repeat beats every 5 seconds. I was then told the issue was a hardware issue therefore I made the journey to a shop near my community who is an Apple agent. Within 2 mins the tech over the counter diagnosed my issue replacing the iPad and also advised that my warranty had not initially expired, however still had 3 months remaining from when initially purchased.

I paid $120 for 1 year's support. I phoned twice. Each time they were not able to fix problem, but they managed to cause a major error in my Microsoft Outlook that now does not work properly. Since those calls, I have called repeatedly and they just keep you on hold for an hour or more.

We can only hope that your response time improves next time I need to contact you.

iYogi malware on my computer was designed to look like they are affiliated with Apple. Duped, I signed up. 5 year plan no less. Now when I hook up with them for services they try to sell me additional Microsoft software to support my computer function. They said they could not continue the session until I loaded this program. Found the same program online for half the price. Anyone using Malware to attract business to begin with has to be suspect. Now I don't trust them and don't want them in my computer. What a complete waste of money and my computer still needs attention.

I have been using iYogi for about four years. They have fixed every problem I have had and they are very patient with me. Some times I'm sure I ask stupid questions and they never make me feel bad for asking. Best thing is -- they fix it right away and I never have to take the pc anywhere.

Every time I call iYogi, I find the technicians to be very professional. Only once did I find my computer ran slower after being worked on, and I think it was because Malware was installed. Next time I called the technician quickly fixed the problem. I am really glad I paid for this service. They want me to call once a month to cleanup my computer. Very pleased with service.

My husband spent over 6 hours on the phone over a few day period. We have already paid for our subscription $169.00. The first tech could not fix issue. He asked to speak to management. Tech transfer him to customer service. He waits 30 mins no answer, hangs up and calls back. There were a total of 3 techs that gave my husband instructions and the computer had more issues than before their "help". We were told that they would send someone to our house to fix the issue, BUT WE HAVE TO PAY ANOTHER $169.99!

I have signed up for 5 years of tech support from iYogi for $379.99. Two days ago they called wanting to set up a call for a full check up. Today they called telling me their satellite is down and they must refund my money. I was directed to a free download which would allow remote access to my computer. Then the call was switched to a different technician who kept asking me if the first caller had been polite (yes) and did I know about the Data Protection Act? (No.) He then told me they could not do a simple refund on my credit card.

An iYogi Technician, on 8-12-15 attempted to sell me Microsoft Security Essentials for $240. I discovered this is a free download.

Refused a refund. I had to purchase two new computers.

Had a problem with my computer and iYogi stated that I needed a security program. They told me that my firewall was inactive. They actually turned off my firewall which I was not able to turn back on for months later. When they charged my credit card, they scammed me. They put in a charge through Western Union. I have been asking for a refund since January 2015 and have not received it. I was told that they need to take control of my computer again and send the money. I refused to do so and have requested more than enough times to send a check, money order, bank check. I was told they cannot issue anything under $500.00.

I've used iYogi [based in India] for over 6 years. Within the past couple of years, their service under yearly contract has degraded to the point that live help either via phone or in a chatbox where they take remote control has become dependent on accepting high-pressure sales. The latest incident involved my computer crashing to the point where the OS needed to be uninstalled and reinstalled. iYogi would not work with my 3 back-up dvd's of Windows7. They insisted I buy Windows8.1 [and upgrade to Windows 10] which I very reluctantly did. The program supposedly would arrive in the mail [FedEx] in 4-5 days. Long story short, that has not happened; a phone call to their customer support could not provide tracking info for said shipment. I've decided to dispute the charge of $175 to Amex and to never use iYogi again. Very bad karma as far as this company is concerned!

My computer was infected with virus, adware and pop-ups. I was trying to reach McAfee, the antivirus I was using at that time. A phone number was seen on the next web page when I clicked 'contact' on McAfee website. A man answered and I asked if it was McAfee that he was answering from. He assure me that was the case. He promised that everything will be taken care of and would not have to worry about any software anymore. Then he proceeded to quote a price of $360 for 5 year service. I agreed to one year service with extension to 4 more years at the end of this period if I wished and I paid $60 for the first of 2 installment. I wanted him to email me the promises that he made by typing in front of me. I never got it.

I have been using iYogi for over four years. I have one PC, three Laptops, and one tablet. Their service is outstanding and they do everything that they promise. When necessary they will escalate your problem to their advanced technical unit. Prior to finding iYogi I had tried two other companies located in India. The other two can only be described as a bad experience.

I am very pleased with the service I receive from iYogi. I am not computer literate & they are very patient with me. They have always been able to help me with my problems. I live in a very small town & computer services are limited or you are without your computer for several days. Since like most people, I do most of my work on my computer. I am 69 years old and other than having some difficulty with communication I really rely on this service. The service is done over the phone & I can contact them at any time. I plan to keep my service with them. I am on a fixed income. I appreciate their offering the latest items but sometimes the cost is not in my budget. They always understand and accept my decisions.

My initial phone call was for help for what seemed a simple issue for all but a senior citizen such as myself who didn't even realize I was talking with a 'business' not a 'help' line until after approx 30 minutes into the call just prior to actually 'fixing' the problem when the conversation turned to, "Oh, you don't belong to iYogi? Well, let me talk to my supervisor, hold on please." And of course when he came back he gave me the price tag of the $360.00 for 5 yrs that it would cost me for him to fix my problem.

I did not order anything. I only get technical service when I need it.

Received an error report number from Microsoft regarding E-mails, could not send or receive e-mails. Called Microsoft, they transferred my call to another company. These people kept me on the computer for 3 days, total 8 hours & never fixed the problem. I went to "iYogi", & within 15 mins. The problem was fixed. This is great!!! Wonderful!!!

Yesterday I was trying to reach System Mechanic Pro because the anti-virus program was stopping. Somehow I was misled and ended up on iYogi.com and I was talked into buying TechGenie for $379.99 for five years. I do not need that program. I already have System Mechanic Pro. I feel I was misled into purchasing TechGenie. I thought it had something to do with System Mechanic Pro, but I discovered today that it does not.

IYOGI is a wonderful company. I would recommend them to everyone. The techs are very knowledgeable and kind. The boss's come on after the techs are done and they check to make sure that I was pleased with the service. I never dealt with a company that's so concerned about my business. It is always my pleasure working with them. They have taken a load off my shoulders.

It is extremely convenient having a computer tech 24/7 to help resolve my computer problems. The agents provide excellent service and within a reasonable time period. iYogi replaces services that would likely cost me hundreds of dollars for seemingly trivial problems.

You don't all want to hear all the details but after they telling me my computer needed their TechGenie software and buying it over 2 months ago, I still don't have virus protection on my computer. Trying to reach out to one of the owners/partners today for assistance (sent him a Facebook message). Then they said I needed to upgrade from Windows 7 to 8.1 and had to buy from them. That got loaded this weekend. Yesterday I was on with them for over 4.5 hours and 4 techs and none could get the TechGenie virus protection to load, and the last tech at 12:30 at night/morning told me to call back in morning and he wiped out my IE.

Have good success when using a level 2 tech person. Language can sometimes be difficult.

My new Epson printer was not printing. I googled "Epson Tech support" and iYogi popped up first. I figured this was tech support for Epson Printers. The tech asked to sign on my computer remotely. I agreed figuring it was a driver error. I saw the tech support opening all kinds of files and changing things on my laptop. I figured they knew what they were doing. While they were changing configurations on my computer they were having me trying things on the printer. They finally suggested restore factory settings on my printer screen. I did that and it started to copy, so I figured it was fixed. The tech told me this problem will keep happening unless I pay $60.00 for continual tech support. I explained I will just buy another printer because all the others printers I have had have worked fine. I explained I was not going to buy tech support for this printer. They continued to change settings remotely on my laptop.

All of the people who got on their phones and helped me solve the problems I confronted as I worked on my various projects. Everyone was very informed, very patient, very anxious to please. There is one individual, a young woman (it seemed to me) who worked in Live Escalation. I am not certain of her name -- It is something like Amira. She was splendid, intelligent, and most helpful. I wish I had her name so I could let the people she reports to know what a treasure they have.

Every time I worked with iYogi the tech was always very clear in his or her instructions. No problem was too difficult. They were always very patient if I was having a hard time completing a task.

Iyogi has been a great help in solving my computer problems. I recommend iYogi. One of the main reason I like iYogi--24-hour service. Give iYogi a call, you will be very pleased.

I have been a customer for 2 to 3 years. I am very satisfied with all service calls with iYogi.

This is program which iYogi maintains for us on an annual basis. They are prompt in keeping the service up and as a whole, at this point, I really don't know who I could depend on more than the iYogi Technicians to keep me on top of everything. I am 79 years of age, memory slipping a little, but without iYogi's Tech's, I would be lost in this fast paced technology world we live in at my stage of life! Being available 24/7 is also a plus for me. I trust them to take care of my PC & iPad.

I was happy with the technical support IYOGI provided. The attempt to market the service was unsatisfactory both when delaying contact with a technician. The first cost may have been avoided by retrying the iPhone update later. Ten months later when I had two months left of tech support available, I was subjected to another long delay of marketing instead of resolving my problem. I renewed my service another year with hopes I would not need it.

I've gotten really good help a number of times. Once in a while I have trouble understanding the rep due to a heavy accent, but mostly it's good. I renewed after my first year. One thing I hate is they are always trying to sell you something at a slightly inflated price. I'd rather shop around first to find a good price IF I want to buy anything.

I have been with iYogi almost a year. I have been satisfied with tech support, very friendly, courteous and in a relatively short time, get my problems taken care of.

Grateful for their technical support team, have been very helpful, have enjoyed a year of service. Long waits at times. Amazed at how much they were able to do to increase efficiency w/o my having to ship anywhere.

This is a GREAT computer service. We have been with them for 3 years now, and had every computer problem presented to them cleaned up in no time. We've purchased several products recommended by them and found every one of them very useful, at discount prices. We've gotten every product in a timely fashion. I can't say enough about the efficacy and reliability of this company. Can't get something to work? Call iYogi. You'll be delighted with their work!

Great service. Only trouble I have when conversing with the techs is that there is some much noise in background when I call that I cannot always understand or hear the tech. I spend unnecessary time trying to hear over the confusion in the background.

The technical services themselves have been good, but customer service has been poor. That is the demeanor of the person helping me. There has been deterioration in the manner of customer service. Each time they have tried to sell me something and kept pushing. I wrote IYogi about my dissatisfaction, was told I would receive a response, and never received one.

Has always been satisfactory. Through the years of needing help with various problems, including Viruses, new downloads, and programs. I have depended on iYogi and even ordered my last Pavilion 20 directly from them. I am unable to get local help, nor do I seek it. Sincere thanks for professional help.

I was most impressed with the technical support I received when speaking directly to tech support; issues were resolved expeditiously and correctly using this format. Occasionally, technicians suggested purchasing particular hardware or software. When my focus was on issues that I was interested in for my computer, I moved on to my concerns electing not to make purchases. If I had a concern that was not in the province of technical support, I was pleased to be able to speak with senior management to ask for their assistance. I was most appreciative to have this option when I felt this avenue would be productive for me and it was. There are MANY tech savvy individuals at iYogi.

I am satisfied with iYogi remote service.

I have been staying with this company for a long period of time. During these years, the company technicians helped me in resolving a lot of issues with my computer demonstrating their high professional level, great customer service and good understanding of a user's needs. I strongly recommend iYogi to any customer looking for a super professional technical support and outstanding customer service. It is also very important that a customer has 24/7 technical support.

I've been very pleased with the care I've received from iYogi. I work freelance from home, and my annual subscription allows me access to the iYogi technicians, who solve my computer issues fairly quickly. I rarely have to wait to get through to iYogi, and the technicians have all been very cordial and helpful as I explain my computer problem. Some problems take longer than others to solve, but the technicians patiently work until my issue is resolved. I highly recommend iYogi for computer care and protection.

All technicians have been knowledgeable and always solved my problems or at least had a supervisor call and help me solve the problems. Once you contact someone you are connected very quickly and it is so nice not to have to take your pc into a shop.

My Husband and I have been users of iYogi for well over 5 years. We have recommended their Service to all of our Friends & Relatives. This is a wonderful service and they have kept our Computers working perfectly for all of these years. The Technicians are very polite and knowledgeable. They work very hard to make sure that the Customer is always satisfied. I feel very secure when my Computer "acts up" as I know that with just a quick call, iYogi is there at my fingertips to solve the problem.

Totally dissatisfied. I was an iYogi customer for several months so I've had time to thoroughly evaluate their service. My conclusion has been derived after having a local repair tech come over and really tune up and fix my computer. Three of their techs have had a chance to log into my computer and "work" and I think their abilities and knowledge level is below average at best. They are ALWAYS trying to sell me something more, something that will make things better - well bull. I have to waste HOURS of my personal time sitting with them "helping" - the local guy came in for an hour - didn't bother me and fixed everything for less than the cost of the iYogi folks. Today I fired iYogi and after just 1 hr last night the local guy has my computer running like a champ.

We are a small home based business and have been with iYogi and have relied on their good service for four years. They have looked our software and computer malfunctions and we have only relied on other services for hardware problems.

Great service from iYogi. They are very helpful. iYogi techs are always polite. iYogi up to date as to virus protection. iYogi is the IT company to use. They are more than helpful, great people. The Techs know computers and components. They are easy to talk to.

Have used iYogi technical support services for many years, and have also purchased equipment through iYogi Shop. On the whole, I have been pleased with the quality of both. There has never been a technical problem that they have been unable to solve, although on a few occasions, I have had to make a second service call, at which time I have been transferred to more senior technicians with greater experience and capability. Service has become more efficient over time, with the chat service giving quick turnaround, and minimal communications issues.

IYOGI technicians have been both pleasant and thorough while continuing maintenance, specifically in regaining space on my old computer. This is not my first PC I have had serviced by IYOGI, and it certainly won't be the last. IYOGI techs have strong integrity, a high skill set, and are all very good-natured.

I had my computer updated to 8.1 & some other upgrades including Tech Genie. I had to have my computer corrected a couple of days later, at which time I was satisfied with the work.

Fairly good service.

I could not sign in due to my router being offline. I contacted Belkin support and ended up being connected to their 3rd party support (Iyogi). After over an hour, their tech said I had 64 registry errors and they could fix them all for $140.00. I told him I just wanted the router to work and I could take care of my computer myself and could even take it out of my network so that the router would work. The tech said that would not work. I asked if I could take my router to a friend's house miles away and log into the router. He emphatically said NO and that it would take $140.00 to fix it and that would be for a year's support. I told him I did not want a years support, just fix my router.

US ConsumerAffairs and FTC must look into iYogi's business practice and false advertisement. This company pretends to be HP services on the call and is not forthcoming with what they are all about. Make sure that you ask them who they represent and how they charge for their services. They get you by making you think that you are dealing with manufacturers like HP. Do not let them remote into your PC or Mac, or forever you would be sorry. They talk fast and download their diagnostic program into your computer and scan for your security and files without explaining or justify their actions.

On the whole, during the approximately four years I've had a contract with iYogi, I've been impressed with the technicians' expertise, but their sales pitches, which have occurred during nearly every call I've placed for tech support, have driven me up the walls! Despite my telling the technicians I'm not interested in the product or service they're trying to sell, they continue to apply high-pressure tactics. I'm thoroughly fed up with this, and I'm thinking of switching tech support providers when my contract with iYogi is due to expire (and I fervently hope the company I change to, if I switch, will confine its services to tech support!).

I am absolutely amazed that iYogi could have any positive reviews whatsoever. Please keep in mind that this company is based in another country, not in the United States. You DO NOT want to try your machine to a company that pays its employees $1.00 per hour to look at your personal documents, pictures and potentially confidential information (taxes, financials, etc.).

I have been with iYogi for about a year and a half. On the plus side, the technicians are helpful and ultimately do take care of the support issues. However my one complaint I have is that every time I call and explain the issue, during each call the customer service reps repeatedly try to sell me on new or extended services that I do not want. I sometimes lose my patience with them as I repeatedly decline their offers and they will not take no for an answer. I don't mind the offers but as a customer if I say no, then I mean no and I wish the call would move forward quickly. It has been my experience that a 20 to 30 minute service call ends up taking well over an hour due to repeated sales attempts that are declined and that is something I do not appreciate.

I have been with iYogi for a number of years and have been pleased with the technical support that I have received. Only once have I been disappointed and that was during the installation of Windows 8.1. All other repairs and products have been very acceptable.

I tried to contact iYogi today seeking support for my computer. When I searched for Dell Support, it showed their number. When I went in their page "Tech Support for Dell" they had this written on their page. I asked this to the chat executive ** was his name I believe, "Are you authorized to troubleshoot a Dell PC as this is what it says on your website?". It was a simple yes or no question. The agent never gave a direct response. And when I asked him the same question again. He ended the chat.

I have used iYogi for approx. 10 years and I have had very good results from iYogi in repairing my computers and solving the majority of problems that I have encountered. Usually within a very short time frame. I would recommend iYogi protection to anyone who asked.

I have had a great experience with iYogi. My computer had been hacked into and had to start completely all over. iYogi took care of the problem and now is working great. They also installed windows 8.1. It's easy, just over the phone. Be careful of finding people on the internet to fix your computer. I had someone very convincing who took my money and ran. When I went to call them, there was no such person. iYogi is very reputable.

I really enjoy having iYogi to depend on when I am having a problem with my computer. I am not savvy enough to handle all the problems I run into. They have such kind and helpful employees. I find it a joy to work with them. I would certainly be lost without them.

My only complaint with I-Yogi would be, some of the techs cannot speak English clearly, they are difficult to understand over the phone. Also, it is very hard to make them understand what you're trying to explain to them, especially if you're like me, I'm not a computer whiz. I don't know very much about computers that's why I have I-Yogi to help me. Also, when one of the tech do a great job on my computer, I don't get the evaluation page to tell I-Yogi how well they did and I know it's important to them!

It’s approximately going on for years since I have a contract with iYogi for computer maintenance. I am very happy that I do not have to worry about optimization, troubleshooting occasional virus situations. My contract gives me the peace of mind that I would not have otherwise. People like me in advance years worked on computers 30 years ago that were very simple. They were actually just pc's .But now this is not the case. Family are always busy to help you. I do not like to burden strangers so having a contract gives you the leeway of being independent. IYogi has always come to my time of need when I had computer problems. IYogi is a very dependable, polite and knowledgeable company.

A website lists a telephone number for assistance with Webroot Security. Upon calling, the person required that I allow remote computer access via Internet Explorer 11. This was granted through www.1mb.com or iYogi. He then downloaded a disguised program as Windows C++ distributable dated to 2008. He then ran a security scan on my computer and asked about my other antivirus software that I am using. He stated there are registry errors when I know they do not exist on my machine due to recent sfc/scannow and dism restore health diagnostics.

I've been a loyal iYogi customer for years and I don't know how I'd get the valuable service I get from them with any other company! I tell anyone who'll listen and have a computer that they need to give it a try!

I have always been satisfied with the service I have received. They are not satisfied until I am. Always very prompt and attentive to my needs.

I have been with iYogi for 6+ years and have had good experiences every time I called with problems. They always seem to understand what is going on and will take as long as it takes to solve the problem. They have earned my trust with their talent and the products they recommend. Do not get me wrong, they are strong sales people trying to sell you products when you call for help but they do not try to sell you something you do not need. They have your needs in mind. Bottom line with any company is to stay in business. They do it honestly. They are the only company I use or recommend when it comes to computer needs. 5 stars out of 5.

Only the best online tech services in the world!

1st a Toshiba Laptop Windows 7 Home Premium 1 - watched and saw how they did it with my help, and 90 minutes all great. 2nd was a HP 64 bit Desktop Windows 7 Home Premium too with a 2 Terabyte C Drive - after 10 hours he rushed to put all the software on it but did not run them. Today I started again to have them follow the same they did with the laptop. Will keep them on it till it's fixed.

We have used iYogi over 3 years. No wait times. Very friendly technicians and of course, VERY knowledgeable. They fix the problem.

iYogi requested payment of £69-99p. It was taken out on the 12-05-15. l have not got a account with your company. l have phoned several times to why it was taken. l have repeated myself over and over again with the same questions only within just 24hrs to repeat it all again and to be told it would be investigated. Have sent two emails with the details. l have been very patient waiting for a refund as this payment put me in the red and as a pensioner cannot afford to waste this money on something that l did not use, and l feel as a company that deals with computers that if you have been contacted your details would be there for the person dealing with the query not to keep repeating oneself.

I was given false information by iYogi support person. They claimed my data files were corrupted when they were not. She said the only way I could protect my data was to buy a support contract. The real problem was the software update to Quicken, RS 6 had been recalled by Intuit and Quicken was still trying to install RS 6. When she went to the Quicken support site it showed the recall of RS 6. When I told her that RS 7 was needed to be installed she said that it was not for me, that it fixed other problems. That is pure BS. I told her to click on the download button for RS 7 and she did. The update was completed successfully and I was able to see my data without any problems. By then it was too late, I had paid for nothing. I should have been more suspecting that I was being sold a bill of goods. I used Amazon Payments and am asking Amazon that the charge be cancelled.

Be aware!! I had the iyogi service in a year contract; the first service was very rude and pretended he couldn't hear most of the time. I hung up and called again and the second guy was very patience and helped me. The problem is that when I got the contract they seem to have partnered with a company called Total Defense and this people charged me $29.99 last year besides the iyogi fees. I didn't know until today because I got billed $39.99 from the same company and my bank is the one that made me aware of the first charge from last year. When contacted they said they sent me an email letting me know they were going to charge me for this year's. I didn't responded and they went ahead and charge my account; even though I am not even with iyogi anymore!!! I highly encourage each one of you to go into you bank statement and look for this charges. SYX*TOTALDEFENSE.COM.

IN 5 YRS I HAVE BEEN TREATED WITH RESPECT AND MY PROBLEMS HAVE BEEN RESOLVED. I HAVE COMPLETE CONFIDENCE IN iYOGI. Being in a wheelchair they help me to access their Support. I have bought a computer, tech genie, office. Because I know iYogi will always be there for me. What more can I say. I LOVE MY support with iYogi.

I thought I was calling Belkin to help me with my router. The tech did not identify his company until he started asking for hundreds of dollars. I unknowingly followed their directions thinking I was speaking to Belkin tech. They had control of my mouse and got into my system changing things around. I could not go online after they hung up with no sale. I'm so frustrated I was duped. I hate these predators who hijack you. Please help.

iYogi and Consumer Affairs have grown to be fructiferous with no equal in the USA. Their work has provided peace of mind to my computer needs as I fight back in Florida for my health care needs.

On two occasions iYogi fraudulently charged (or compromised) my credit card. The first time a charge was made for gaming. My credit card company put a hold on that one. On the second occasion I had to contact them for support and they charged me an extra $159.00 for nothing. My credit card company called me to report suspicious activity. The credit card rep told me it was the third complaint he had about iYogi that day. I had to call the billing department and have it removed. I believe that their M.O is to add on extra charges and if you notice it they will sometimes take them off. If you don't notice them you are out of luck.

I had agreed to a 5 year contract on February 9th, 2015 and the first time they double-charged me, which they promised would not happen. Then they sent me a refund for 76% of the $379.99 on February 13th that they had overcharged me in the original bill due to a deal that was on the market and did help once since then. Today in early May the time is up and they have suspended my account. Run away from this group. They do have some good technical help with lots of promises but too hard to work with a company that does not honor their contract commitments!

I have used iYogi for several years and have had an okay experience with them, although I've always wondered why they had me sitting in front of my computer for hours to fix minor things. It seemed to always be fixed so my daughter started having computer problems. I told her to go to iYogi, they set her up with a year's contract $200, then she just called me & told me she was having computer problems again & received a message saying, "Turn off Keystrokes to iYogi". Now she is scared to do anything else on her computer because she feels they've been saving every keystroke she's made since they worked on her computer. I'm very disappointed since I referred her to them. Shame on you iYogi, I will not be using you & especially will never refer you again. Can anyone tell me what to do?

I called HP tech support for a problem with an HP Printer. It worked and then all of a sudden wouldn't print in black but would print from Internet. Then it wouldn't print from Internet. The Tech person from iYogi told me she needed to log into my computer which she did. 5 hours later she was insisting that I needed internet security software (which I have read is useless) for $129.99. She said I was getting international spyware that was stopping me from being able to print. Another hour later she told me I needed a new printer (which I should have figured out I needed myself). I then ordered a new HP printer from her which after I checked was three times the cost of the same printer directly from HP or from Best Buy. I then cancelled printer and bought one from HP.

I'm very satisfied with iYogi assistance, been a customer for years. I always get my problems fixed or resolved with iYogi. Would not change companies because I'm very satisfied with their work to solving any issues that I would have, also very satisfied with the English speaking tech support.

I've been a customer of iYogi for quite a while now and totally love the care I get in making my iMac work smoothly to my satisfaction. I paid a fee for a couple of years and call when my computer isn't acting the way I need it to respond. The techs for my Mac are very professional and yes they do come from India but they speak very good English and work with me step by step to clean up any issues I have going on. I first saw that iYogi has a 5 star rating with the Better Business Bureau which to me is very important... if there is a issue that the tech needs assistance with they get more help!!! There is no trauma and I contact them about every 4 weeks to ensure I'm up to date and smooth sailing. Like so many of my older friends that have tech toys that they can't make work... mine all run smooth and it's because of iYogi!! They have great patience... (I need that).

After many attempts I had to take the computer to a local repair facility. Since then the problem has been solved. I am at a cross roads with iYogi, and must speak with a manager there.

iYOGI was very knowledgeable and friendly. They fixed problem and made sure everything was to my satisfaction.

I have been "fixing my PC" ever since I started with my 1st one that had a "big floppy disk of 500 K" which I thought was way too much at that time. Now I have a huge disk capacity and am working both with the Apple as well as the PC environments for all my devices and gadgets. In no way do I feel I am an expert, but I always feel confident that I have IYOGI to call any time... any date... 24/7 and get help to "fix my growing PC problems". After 5 years in working with iYogi I have built up a trust level that to know that they are the ones to call when my PC's begin to "go down". Keep up the good work iYogi!

We have 4 computers protected by iYogi services. In the past, we have gone to them many times with problems (some significant) and their team has taken the necessary time to bring back normal operation. Additionally, iYogi's remote system of taking control of the computer to perform corrective actions is remarkable. iYogi technicians are polite and very patient. I suggest only two considerations: Recognize that when a customer turns down buying a technician's recommendations for additional services, a single "no" should suffice without repeated presentations. And second: As a customer I don't expect to wait extended periods of time for service without some live feedback as expected wait time.

As far as I am concerned there are two areas for improvement. 1) Stop trying to get me to renew on every call 9 months before my current contract expires. 2) Soundproof the space where your technicians talk from. Technically they are very good and they stay with the problem until they get it right. I've been with them for years and generally I'm satisfied.

The first tech I worked with was not very helpful. The 2nd tech who helped me via remote connection helped me a LOT! First she removed a ton of preinstalled programs and games that I don't use. She had me check the list of programs before deleting anything. My webcam was NOT working which is why I called iYogi. The tech discovered that the software was corrupted and had 18,862 other files that it had corrupted as well. When those were deleted we downloaded and installed a whole new camera suite. I paid for it with PayPal. It's much better than my first camera suite that became corrupted all on it's own. It worked a couple months ago just fine.

I had a problem connecting to my printer. I looked up support for my printer and called the number. The person I spoke to got me connected to the printer and then suggested I purchase a lifetime tech support for $400 which would cover all of my computers. My computer won't connect to anything any longer. After several hours on the phone with iYogi, I still did not get any help. I had to take my computer to a repairman. He found the only problem I have is all of the stuff iYogi loaded onto my computer. I now have to pay to have it taken off. I'm not sure how much this is going to cost me. I originally thought I had connected with Canon, but the repairman said I was scammed.

I got the five year protection on April 19, 2015 and they went into my computer remotely to fix my problem because my trend micro was not working. After about an hour they said it was resolved and everything was working properly. Within 12 hours I went to access my anti virus and do a scan to find that the problem was not resolved. I was able to get it fixed through Trend Micro and thought that since iyogi did not fix the issue I should get a refund because I was not sure that in the future they would be able to fix any problem(s) that may occur.

Simply I signed up for 3 year computer protection with iYogi tech genie which came with 1 year of support. Lately my pc says that my protection is expired. In order to update the protection I am badgered to pay more AGAIN for them to update the protection I already paid for. All they seem interested in is selling me tech support which I did not need. Sick of scams and deception!!! Disgusted! Never again! I want my money back!

A few months ago, my iYogi Support Dock started to malfunction on all three of my computers quite frequently. For no apparent reason, when I clicked on any icon on their dock, I would be transported to their sign-up home page. Ergo, I was being bumped out of my iYogi Support Dock on an almost daily basis. So then I would have to call iYogi to have one of their technicians uninstall, then re-install the entire dock for functionality to return. But this fix would only last a few days. So between three computers, I would spend several hours per week on the phone with iYogi technical support dealing with this recurring issue.

Had difficulty getting Word activated on this brand new computer. Thought I was calling Dell for assistance and instead got yogi. They duplicated EXACTLY what Dell would do by asking for the Service Tag number etc. I was now very convinced this was a Dell employee. They suggested remote access to my computer to fix the problem... of course I agreed. Then in the middle of the process, I noted that I was no longer talking to the representative that I originally spoke with. This was a new representative who told me my computer was infected with multiple viruses that had to be removed. This is when I became suspicious because I had NEVER been on the Internet with this machine!!! I recognized the sales pitch was coming and interrupted him asking how these viruses got on a computer that had never been connected to the web. He got very angry in his tone.

I needed to register my laptop and could not do it online, so I called this number to get it registered. iYogi took over my computer screen and the guy wanted $150.00 for a warranty at the end of what supposedly was a registration process. I told him, "No." This was a very scary situation in which a company took control of my computer in the guise of wanting to be helpful. I have run virus software now and am writing this. This kind of thing should be outlawed.

On February 23, 2015 I called Iyogi for assistance with my computer. I asked many times can you fix my computer - he promised me he would. They were trying to charge me 500.00 to fix it. I told him I didn't have the money. So they charged me 149.99 but never fixed it. He told me I would get an app for my Mac that would clean my computer which came with the 149.99 package. He told me I needed to buy a back up drive for my computer. He said to call back after I did that. I bought the drive and called back, they still didn't fix the problem but they "supposedly cleaned my computer."

The man I talked to a ** was trying to tell me the Microsoft Office was the heart of the computer. Hogwash! He does want to sell me Microsoft office 13 for $279.99 and at no cost an additional four years of coverage from IYogi. I had to raise my voice as he was not listening to anything I was telling him. I have a Masters degree in computer information systems and he isn't fooling me. I consider their services a waste of time and money. Mostly time.

I looked online for HP Support for a problem with a laptop (still under warranty). The first link in Google was HP Support in bold, blue type. I clicked on it. This opened up a chat window, I was surprised to see that it was with a company I'd never heard of, iYogi, and perhaps less surprising was that HP had outsourced its support to an Indian call center. I told the agent I was trying to reach HP and he assured me that iYogi are the "official HP support agents", his words. I explained the problem which was with the touch-pad, and that it was still under warranty. "That's not a problem, we can take care of everything." But first he needed to take control of the computer to do some checking.

I first got on the HP support and called their 800 number so that I could speak to someone regarding issues I was having with a new HP laptop I just bought a week old, and that 800 number connected me to iYogi. When they identified who they were I asked if they were affiliated with HP and they said no, but they are a 3rd party service that works with numerous companies like HP and they assured they could help with my issue.

I have had iYogi for a number of years and worked out fine. I called a month ago about a problem with a of with a number pop ups. A tech put the computer into sleep mode and it never recovered. Fortunate I had a dual boot system. Reinstalled Vista to the dead C: drive it went to the working D: drive that I only used for back and storage. The original drive still does not work.

Had an issue loading Norton Security on a brand new comp. They had me load the remote dock so they could remote into my computer. They loaded Norton successfully, but then ran some fake PC scan that popped up with 63 registry errors, and told me my computer had serious problems. Being an IT tech, I told the guy he was full of crap as the computer had only been on a matter of hours since I built it from scratch. Told him I wasn't going to pay for them to fix anything, as nothing needed fixing --he was very persistent, and told me my computer won't work tomorrow. Told him he was full of crap again and hung up. Upon running my first Norton scan, I discovered they had loaded marketing and data mining cookies onto my comp --deleted all of them--and the remote dock. Norton will not be getting any more of my business if they continue to outsource to these scam artists.

My computer came under an attack from iYOGI and I was given the 1-877-275-1674 number to call and get Tech Support from iYOGI who said they were contracted by Norton Symantec to fix problems with Norton Products. They wanted $150.00 for a 1 year contract to ensure my computer would not have "these sorts of problems again". Thankfully my son intervened and contacted the Norton Toll Free 1-800-745-6061 and the Tech Support Associate fixed the problem "FREE OF CHARGE"! Which is fantastic for $30.00 a year folks. It is my understanding also that Norton is taking legal action against iYOGI in the near future and the sooner the better. So Buyer Beware "iYOGI" ARE FRAUDS, FRAUDS, FRAUDS!!!

Dealing with iYogi has been a nightmare. I have been trying to get a refund since January 2, 2015. The refund was supposed to be $279,99. I waited until the 18th and still no refund so I called them again. They claimed that the refund was processed on January 6 and that I should wait another week. On the 23rd I did get a refund but it was for the wrong amount ($169.99). Still no refund, called them again on February 2. Was told they processed a refund of $279.99. Informed them I only got back $169.99. They said they would fix it and to wait 5 to 7 business days.

We just bought a brand new desktop computer YESTERDAY. Everything was working fine when we brought it home but couldn't get it connected to the HP printer we had bought about 3 years ago - whether we loaded the driver disk or tried downloading from the internet. When I called the HP tech support #, I got connected to iYogi who said that they could find out why but had to connect to my computer remotely. The tech rep could hardly speak English and had a very strong Indian accent making it extremely hard to understand what she was saying. After connecting, she said that the reason we couldn't connect to the HP driver was because we had so many registry errors and junk files on our computer and then proceeded to sell us a service contract for $199.99/year to keep our computer "clean". Of course all of this took so long, I was late for an appt and said I had to go but would be back in 1 1/2 hours.

I have been very pleased with iYogi. They make having and using a computer a pleasurable experience. They work fast to locate the problems and have not failed to fix them on the first try. They are always courteous and kind. I have been a customer for several years and it just gets better!

I have had many tech support programs and spent a lot money and I never got good results. iYogi is the first tech support I got to help me. They are a BBB certified and any time I needed help they were there for me. They are very friendly and treat you like family. I would recommend iYogi to any one which I have. Thank you iYogi for all the support and help you given me. I rate you number 10 and have good Karma.

I was having problems with my computer running slow and having many pop-ups, so I called Dell as I have done in the past to see if they could fix the problem. Only after diagnosing that my computer had many viruses I was informed that I actually was talking to an iYogi technician. They persuaded me to buy a subscription through what I believe to be scare tactics, and also add their anti-virus, so I did. I agreed to a year but they tried to convince me to buy for 3 years more than once because it would end up being more economical. I was firm and informed them that I will possibly extend only after trying out their and if I am satisfied with their service. Finally customer service gave up and transferred me to a technician. After several hours they got my computer up and running...at this point I was very happy.

We have used iYogi for about six years and in that time the technicians have always solved any issue I have called them about. Now they have installed on my desktop the iYogi Support Dock which allows me to simply click on the live help icon and type in my problems and I am quickly connected to a Technician who is able to take control of the computer and repair any and all problems they find. I love the fact that I never have to leave the house or be without my computer for any length of time.

I cancelled my subscription to iYogi but they still took another year payment without consent.

My experience with Live Help, is one of always, helpful polite understanding professional Tech Staff who have helped me with problems/questions small and large. Always manage to complete any task, within the first contact. Therefore they always receive a high score on service. Live Talk is another matter, from searching the Web, I-yogi paperwork none of the Numbers I find are "In Service". I have managed to track down 'a live number'. After being a Customer for a number of years already, I have now extended my plan until 2020. They are "Liked" on my Facebook & Twitter page, I also subscribe to them on 'You Tube'. I do use this media to give them praise when due!!! Never afraid to show any problems experienced. If you are reading this as a recommendation - TRUST THEM I do...

I contacted them to ask about a question about the all-in-one computer's screen had a problem with blurred around the corner. They advised me to replace the screen and the possible cause would be due to virus! I realized that this would be impossible and they tried to negatively influence me. As a precautionary measure, I terminated the conversation with them. What a surprise, the issue with my screen is gone completely and it could be due to the intrusion of moisture into the screen. Please aware with fraud…

I was having some issues with my computer. When I turned it on, I kept seeing a black screen, so I contacted HP. Instead, iYogi answered the phone. First, the wait time was terrible. I waited for 20 minutes! Second, I was outsourced to somewhere in India. Now, I didn't mind so much them having remote access, expect when I found out I had to pay $150 for a small error on my computer. But since I needed my Computer fixed ASAP, I decided whatever. But no, with that money, they added a BUNCH of programs on my computer that I didn't need nor want, and they made my computer run slow. In the end, I ended up being on the phone with them for 4 hours and then they were in my computer for another 3, because after fixing the black screen issue, they messed up and gave me another problem.

This iYogi company is a rip off and a joke.

The first time I called I thought I was working with Microsoft because I got the phone # from my Surface. Well the first thing you get is a sales pitch then you get to stay on the phone for 3 hours because the tech/sales rep is typing on his laptop to guide you before he takes over your computer. They did fix the problem and said the software they installed protect my surface and that was it. Two weeks later same problem. I call back another sales and more software because the stuff they sold me was a tool I could use but had to be trained on it. So after 4 more hours on the phone I say goodbye. Check my browser still not fixed. Call back - another hour on the phone. If you love talking on the phone then this company is for you. P.S. I did get a full refund.

I joined up with iYogi in July last year. I have probably used them 6 times and only in the first 2 months. Now I cannot fathom using them and annoyed I have paid $200. Here's why. On a third of occasions the staff were very good at identifying my problem and helping to remedy it somewhat. The rest were less than helpful.

I gave 2 stars not because of the service, but because of the technician. He seems to be a really nice hardworking guy. I am having a hard time telling him that he is kind of useless here since I was pretty sure the problem that my computer is having. Here is the scenario. I called in dell, I told them I had a problem either with the graphic card or the motherboard (I sent it to best buy and they me that). Then they just transferred me to iyogi on ground support which I asked, "Is it a guarantee fix of my computer?" They said yes. I was not sure how they can fix it just by coming to my home but I gave them a try. However, when the technician came, we worked on the computer for nearly 2 hours.

On Jan. 13, 2015, my Epson printer failed to work. Unusual. Since I couldn't immediately locate my Epson handbook, I Googled for an Epson customer support phone number. Little did I know that I had the wrong number and was being routed to iYogi. Within the first few minutes, the tech "suspected" that I must have an older version of Windows. I affirmed, by telling her that I had Vista. She responded that they had suddenly been receiving a number of calls like mine, and told me that Windows was discontinuing service to Windows XP, Vista, and 7 as of that very day, Jan. 13. She quickly brought up a Google notification by remote server which confirmed the same. (I have no idea where she got it.) Then she imbedded herself in my system and showed me how dozens of my Windows files were already failing.

I was reimbursed; however, would not recommend this company due to the extremely negative experience.

I am absolutely amazed that iYogi could have any positive reviews whatsoever. Please keep in mind that this company is based in another country. Not in the United States. You DO NOT want to try your machine to a company that pays its employees $1.00 per hour to look at your personal documents, pictures, and potentially confidential information (taxes, financials, etc.).

Well I am very pleased to say iYogi has kept their word and given me a refund of the tech Genie, that was a big surprise. Thank you iYogi.

I called to get a refund for Kaspersky. The associate was very polite and seemed to know what he was talking about and ended up getting me to download some software so he could connect remotely and get me my refund. While he did this he was giving me a sales pitch for some tech support subscription. He managed to almost get me my refund but when I told him that I didn't want the product he closed all the tabs open for the refund (had a live chat going with Kaspersky) and proceeded to give me a number to call and hung up. I spent an hour on the phone with him just to have my time wasted.

This company are con artists - they ask for your subscription then they give you a year or 2 to get covered. They ask you to ring every month for a tune up then when you do they demand more money, they sold me a $90 speed up tool which was supposed to last 3 yrs - it did not work. It was called Tec Genie (don't get it). Today they rang me and said could they tune my pc at 7 am. They asked me to give more money, I refused so they took the tec Genie tool off my PC with all their other icons and closed the pc down. Don't do iYogi at all - it cost a fortune for nothing.

Having been a customer of I YOGI for a number of years, now it is with great sorrow that I have come to end my business relationship with them. When I first came to know of I YOGI (like many others) I was a subscriber to Norton and when I needed some help for my computer I looked up their phone number online. This is how I reached I YOGI who use this phony phone number to trick people into contacting them. I was told by them at the time that they were endorsed by Norton to amend any problems that I should have with my computer. Not knowing any better I let them proceed to take over my computer and by the end of the day my computer was fixed and I was out a couple hundred dollars.

Overcharge complaint for technical support. Since 12/15/13, I have been sold overlapping protections. 12/15/13 - 3 years $370.00 plus $40 to add another year (so 4 years). 9/24/14 - 1 year ID Protection for $99.00. 11/20/14 - Kevin order ** 4 year Technical Support $149.99. 11/29/14 - **, Supervisor sold me $400 equip. plus 5 years Technical Support 3 computers plus cell phones $479.99!!!

Iyogi sent me email asking me to call as they wanted to upgrade JAVA. I did. The tech said there are 30 Optional updates he will install as it would be best for my computer. I said "they are optional, NO!!!" He did, the computer somehow crashed and they could never Boot it up. 3 Techs tried and I went to highest level EXPERTS, spent nearly 4 days and they could not fix THEIR ERROR!! Bottom line, they told me I would have to get windows 7 installation disc - that was the only solution. In the meantime, using my friends computer, he supposedly downloaded all my info(data). Well I had to go to a computer store for them to install windows 7 for over $100 and there was no info on my flash drive so everything was LOST!!! I called customer service to get compensated and they said they have no policy for that but they will give me FREE extended service. I said I do not wish to do business with them any longer and wish compensation as well as a refund for $100 security package they sold me in OCTOBER. "NO we cannot do that."

I am a customer of iYogi. Sorry to say that I'm very disappointed with the overall service. I took the service to try you out with one of my personal computers, to see if it would work for my business, but the people that work for you are a bunch of crooks. They continue to not do their jobs in order to have the customer upgrade and upgrade and spend more money. Even though I have mentioned this to supervisors and several people in the past, the process seems to continue. The ripoff of the public is more of a norm, and you rip me off too.

I arrived just in time to save my 80 year old mother from being charged $425 by iYogi for a fabricated problem. Her real problem was that her iPad stopped printing to her Canon wireless printer. The solution, which I did soon after getting her to hang up from iYogi was that the printer had become disconnected from the wireless network. Restored that connection and iPad printing worked fine. But iYogi got her to allow remote control of her Mac computer and told the following lies: 1. Said they were Canon's official tech support. 2. Said her computer firewall had been "damaged" and they needed to run a procedure that would take fifteen minutes. (I checked firewall and it was functioning fine).

I called the number online for EPSON PRINTERS and got IYogi. They pretended to be Epson but knew nothing about my printer. Then they blamed it on all the computers, phones, ipads, etc in the household so they could get access to my laptop. They went through and said that it was all messed up and went into places that would confuse me, while telling me that my computer was ready to "shut down" and that I would lose all of my documents etc if I didn't use them to fix it. I wrote the steps down as they went through the process to make sure they were not altering my computer. I went back over everything they said and none of it was accurate.

All I can say is that IYOGI is the biggest sales pitch known to the internet. I as many others bought the 3 year package for $399.00. My first experience with them was great as it should be but EVERY TIME I have called them since or they send you an e mail saying your utilities will be updated please call us, they hound you for more money. It's with all the reasons like your computer is slow, outdated software, etc,etc,etc. My last encounter with them was a couple of weeks ago where they couldn't even fix my issue but the conversation was ALL about them telling me I needed 8.1 this and utilities that and more of this and that. Hundreds of dollars they wanted. As they are scanning my computer, I have a minipad with amazon pulled up and what they wanted was almost double on all the same products that amazon was offering. Now the sales rep as I call them was trying to bring down his price. Once he knew I wasn't going to get ripped off by them he stopped the scan and bid me a farewell. ARE YOU KIDDING ME??? TECH SUPPORT MY **. What a joke. Please go somewhere else and don't get sucked into this money PIT. It is really sad we let overseas companies get away with this. It's wrong, unethical, and straight up fraud.

For my opinion fraud to sell program and yearly service for the need to fix a wifi connection. After years my wifi was gone. I called Netgear and was connected to iYogi. The agent asked me to let him into my computer via internet to check the connection. Then he said it is not the router - it is my computer. I told him another computer does not work and my cell phone neither. He said yes. If one computer does not receive the signal wifi all other devices won't. I need to get my computer checked and maintained on regular basis to have that wifi feature with the Netgear router. He said he is offering that for me what cost at Staples $98 for $150, because Staples only sells it for one time while they offering a service 24/7 for 2 years to call in if something is wrong. I agreed.

Over a month ago, I called iYogi for help with my computer. I was on the phone with them for over four hours trying to fix my computer. I bought into their 3 year plan for 399.00, for support. I have had trouble with my computer since. I tried calling them back. They insisted on trying to sell me something else for 200.00 and wouldn't even look into my computer. I still am having trouble with Microsoft and cannot access my files. I am a teacher and need use of my computer at night. I spoke to them about buying the three year plan and getting support and they put me on hold. I sacrificed some things in order to get the three year plan and now I have nothing.

I am highly dissatisfied with your service. I signed for three years protection on three computers and after I did, I was told I needed windows 8.1 and a portable hard drive, Microsoft Word and I can't remember everything. After you went through my computer after I was told it would only take 15 minutes, I was there for 4 hours. The computer was not done even then. I had another session to get it right and that one lasted all day. After you finished, I had someone else check it and found 329 errors in it. All you people want to do is sell me something else that I don't need! I get this every time I call you. I lost a lot of info that was supposedly backed up but wasn't. I just wanted to tell you that you better get your act straight, I'm of the belief now that this is just another scam!

I earlier reported a pop-up message claiming my Microsoft Windows program was not genuine. It appeared after first using iYogi for performance issues, but iYogi is not responsible. Long story, but they helped me discover the source of the problem. Very satisfied with them.

A few months ago I took out a support contract for 5 computers with iYogi. Today I tried to access the support. First of all - UK numbers that they had given me and that appear on the website do not work (not assigned). Second - when I found a number that got me through to talk to someone at the company, I was left holding for One and a Half Hours which is when I decided to go online. At the outset I had tried the 'chat' with a customer support representative. The message at 7am Indian time was that their offices were not yet open.

Stay away from iYogi Computer Service Scam.

I accidentally called iYogi when attempting to contact apple support (they come up first on Google) and was sweet talked into buying their services. The amount of time spent on the phone/chatting with them was much longer than necessary and while they are working they are trying to sell you more of their services. At one point they wanted me to pay to download a tool that would make it easier for them to do an update on my computer. Umm, I'm sorry but I'm not paying for something that will only benefit the tech. Then they continued to call every time there was an update for Windows or Mac even though I only had bought Mac support. I told them to only call me if there's an update for Mac and they said they couldn't because of how their system works.

I had some corrupt files in my laptop and was advised to create a new user and transfer all my files to the new account. All went well, files, pictures etc. transferred ok. I wanted expert help in moving my iTunes library to the new user account. I contacted iYogi and my nightmare started. They took remote control of my computer, charged me $119.99, with a promise that they would transfer my library. I started with 15,778 songs in my library on October 16, 2014 and after NINETEEN hours of being with techs on three different days, I ended up with 9,998 songs on October 18. I dealt with four different techs located in India, and all I got was "sorry, that's all the songs we could locate." I want my money back, and will speak to my attorney. This is totally unacceptable. It took years to build this library. A supervisor could not help either.

Overall, the tech support at iYogi has been satisfactory. However, virtually every call comes with a sales pitch to buy another computer "tool". They can be relentless and not so helpful when they finally realize that they're not getting a sale. I would look elsewhere.

My 14 year old daughter called at night for tech support; was tapped into her computer by a tech from India. She didn't realize he was doing this. She was sitting in front of her computer wearing her bra and underwear. He proceeded to ask her inappropriate questions that were irrelevant. She came over to me all scared to tell me about this; I then realized that he was watching her through her camera!!! How sick is that?? I was on the phone with the supposed manager for 2 hours, who would do nothing about this! Beware of this sick company! They're nothing but a scam!!! They have nothing to do with Apple!!!

When I was having trouble with my printer lately, HP referred me to iyogi. After they reviewed my problem, they asked to take over my computer to see if they could fix it. After several tries, we agreed to wipe the computer clean because there were some corrupt files that really couldn't be fixed. After they carefully removed my files and re-loaded others, my computer seemed to come back to life and I could use it again. iyogi techs knew exactly what had to be done, were very polite, and and were diligent in contacting me by phone as we went through the process of fixing my computer. I would definitely recommend iyogi to others I know.

After spending 4 weeks, I finally got the phone calls and e-mails to stop from this company. 6 Techs and three missed appointments later, I've yet to receive my refund which took them seconds to draw from my account (2 weeks). I knew better, should have installed Norton myself. Shame on you Microsoft.

It seems to be good on catching incoming problems and quarantines them. But I get a redirect message every time I log on. Other than that, seems ok.

The service is great, fast and very courteous. We called as we had a mess on our computer and in less than an hour it was fixed. The tools you get help keep the system running great.

I am satisfied with IYOGI services. The techs have a good knowledge base and are willing to stay with the job until it is completed! I have had to ask for a senior tech a few times to get what I needed but other than that it is well!

I called Iyogi because my computer was a mess and I needed help and they gave me the support that I needed.

They were very helpful.

While calling my internet carrier for some help, they told me they were re-routing my call to a tech. My call was intercepted by someone in India, to scam me for money. Called FBI. They concurred with me. 3 companies scammed me out of $150 each! This company sells your phone number to other scammers.

They were fair and ok. No issues.

Did a very good job.

No problem with my computer since iYogi fixed the initial problem.

I feel my security is high and am very secure when using my computer for almost anything. I haven't had any problems since hooking up with iYogi... Will be renewing my contract.

I had very good service with the service and the support team.

I had this service from iYogi and they gave me great service so far. I would recommended this service to other. They are there to assist you when you need them.

I was very impressed with iYogi's support on my computer's problem and how simple they made the whole experience. Very professional and knowledgeable staff. Very happy with iYogi.

My printer had gone out and borrowed a printer from my daughter. Even though her printer was new, I couldn't get it to load onto my computer. The tech helped to get everything installed and working. I have always had great results with IYogi and would absolutely recommend them.

I am quite pleased with IYogi. Whenever I have had issues with my computer, they get resolved relatively quickly and well. Whenever I am speaking on the phone there is lots of background noise which sometimes makes it difficult to understand the technician so I prefer to connect with someone online rather than on the phone. I also find them a little pushy when they try to get me to subscribe to other services they want to offer. Overall I am very pleased.

I haven't been using the computer very long since January of this year. I had a problem with spyware even though I had McAfee total protection. They gave me a 1-800 number and told me someone would help me with my problem. I didn't have $179.95 when I spoke to Subash but told him I would have it the first of the month. I've been with IYOGI ever since. I now am more comfortable and confident using my computer thanks to the care and compassion of your company. I intend to go one step further on Oct 1st for even more protection. Thank you for your service. I plan to be with you a long time.

IYogi has been very helpful in clearing up several computer problems that I have been struggling with. This has increased my computer speed a great deal.

I am very satisfied with my service with I-Yogi. The technicians very friendly and work hard to take care of all my computer and printer issues. I highly recommend I-Yogi for your computer & printer problems. I am 100% satisfied.

My experience with iYogi has been great. Their technical support has been outstanding. I would recommend their service.

Very good service provided with my computer and the way they handle my problems.

I have been very satisfied with IYOGI. They have fixed my computer every time it has gone wrong or crashed. They have cleared up viruses, too. They have always been courteous and polite, as well as respectful.

I love it! The technicians are very helpful and patient, working to solve all the problems I contact them with. I am very pleased with the service and highly recommend it to everyone, no matter how old your computer!

So far my dealings with iYogi have been pretty good. There is definitely a language barrier and I occasionally have trouble understanding the person due to their accent. I am, however, very happy with the help they are providing keeping my computer running well and free of viruses.

Very good service on each call made. Employees were very helpful and very patient. Telephone connections at times were weak and the employees had trouble understanding me. Thank you for your professional service our computer has worked well.

IYogi is a service that was referred to me by my internet provider. The service is excellent and prompt. Based in India, there is some minor problems with language interpretation, but normally works out. I have no experience with products, although they are always trying to sell me upgrades in software and equipment, to which I am not interested in now. Service is great but slows down my CPU on startup while IYOGI support programs open up.

The computer tech reset the UAC settings, checked other areas to make sure they were functioning properly, ran some scans and cleaned my computer up. I would highly recommend iyogi for any of your computer problems no matter what time of day or night they occur.

He fix my computer. He was so great with my computer issues. He are so good and he know what to do to fix my issues. Thank you very much.

I am very pleased with Iyogi's services, and have found them to be very helpful in solving my problems. However, I have found your consultants to be a little overbearing when trying to get me to agree with them, or selling me something.

Your technician were gracious. They have helped me clean up my computer. They also suggested that I upgrade to Windows 8.1 which I am following their advice. So far I am very satisfied with this tech company.

I had technical difficulties concerning my computer, i.e. my computer had lots of issues and was slowing down. Iyogi helped me to the point they were always there when I needed them. I would recommend them to companies and to all.

After having our "Webroot" uninstalled by a Microsoft tech to install Microsoft Office on our laptop, my fiancée wanted to re-install "Webroot" security on the laptop. She looked online for the official "Webroot" website and found a phone number to call. The call was answered by someone from India who was hard to understand. He claimed to be under contract with them to provide IT service. This may or may not be true. However they offered 3 years of service on 3 devices at a rate that was less than "Geeksquad" and claimed that they could fix every install and troubleshoot everything from their location.

IYogi has always been helpful and worked diligently to help me understand my problems and how they corrected them.

Don't waste your time or money. This company is staffed by people that are more concerned about selling overprice software and service contracts than fixing a problem. After 4 hours trying to fix a problem with over 2 hours on my cell phone with them, I had finally had enough! I had to solve my own problem! I have demanded a refund but do not expect to ever get one. Staff people have a very heavy accent and are very difficult to understand as well as awful phone connections!

My experience has been most positive--well worth the investment--all personnel have been great - professional. Overall great service.

My experience with I yogi support was good. It was a little time consuming but the agents understood my issues and fixed them in only a few sessions. My computer runs pretty good now and I will use I yogi in the future. Thanks.

The service I receive depends on the person that answers the phone. Sometimes what I need is taken care of faster than other times. I do not like when half or more of the time is used trying to get me to purchase additional products that I find out later on another call that I don't need.

Very grateful for this site.

What I experienced with this computer tech, very high and deep and also I wanna to appreciate the person who is help me to fix my computer the already damaged by virus. Now my computer is 100% ok.

They are one hundred percent the best tec. in the word. I have used others and they are bad, this place is very good. Thanks for everything.

I have dealt with iYogi about 6 times. The problems have been handled with excellent results. I have a printer that I have had to call iYogi on. They are very business like. They have treated me with courtesy and professionally. I would recommend them to anyone who has problems with the computer.

They help me resolve my problem each and every time I call and need help. I am very happy with the service and would recommend your service to my friends and family.

My experience has been great with your company. I would recommend it to others.

Printer problem - wasn't synchronized to function w/ computer. Was corrected at that time.

The techs were always courteous and knowledgeable. They were very helpful as I am not very techy. The only thing that concerned me was that it took too much time to correct the situation. 3 plus hrs. is way too long for me to sit in front of the computer.