
Intelius Reviews
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About Intelius
Intelius is an online people search tool that provides background checks and access to public records. Intelius provides information about individuals, and their connections to others, by searching through public records from government and other public sources to create a detailed background report that compiles information for you. With a monthly subscription, users can access unlimited records and instant search results.
Visit www.intelius.com- Mobile app for Apple and Android
- Unlimited reports
- Can pay monthly or per search
- Cannot buy one-time service
- Auto-bills after 30 days
Intelius Reviews
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- 4,955,484 reviews on ConsumerAffairs are verified.
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Reviewed April 14, 2015
I like Intelius. I just wish they could tell me where the people work because it only shows sometimes. It helps keep me up to date where the addresses were. However there are times when it says 477 when it should have been 417. But their team has always been great.
Barbara, it's great to hear that you've had a positive experience with us and our team! We're always working to improve the quality of the information we can provide, so your feedback definitely helps. Since our reports are based on public record and publicly available data, the same information might not be available for every person. Our data is updated continually, so we'd encourage you to check again in the future. Thanks again for taking the time to let us know how we're doing!
Reviewed April 13, 2015
I just buy some number traces every now and then from Intelius. But a lot of the numbers don't come up. That's kind of disappointing when you didn't get the information you need. Other than that, I have no complaints with Intelius.
Thanks for sticking with Intelius, Wayne. We understand it can be disappointing when information isn't available. We're always working to improve our services, so we are glad to have your feedback about our phone searches.
Reviewed April 12, 2015
I tried two or three different online information provider. Intelius was probably the second one I tried. Went back, tried somebody else after Intelius, didn't like them. So, I came back to Intelius and have them straight since. I'm a recruiter that's why I need to find people. I have people in my database that are 15, 20 years old now or have an old address from 20 years ago.
The nice thing about Intelius is it allows me to go through their address history and find out where they're at now. Also when members of our Church move, if we didn't know where they went, we would just wait a few months to see if they would show up on the public record search and then go to Intelius and there they are. So we're able to forward directives to somebody near where they live now. If I were Intelius, I would definitely try to market Intelius to the Norman Church. We literally got from them a list of 500,000 people we can't locate. I've never had a problem with Intelius. They even upsold me to get the email address, that was a wise thing for them to do. I always recommend them.
Reviewed April 10, 2015
Intelius worked fine for us. It's been a good product. We were looking for somebody to help us locate people and we just did some computer searches and discovered that this was a possibility with Intelius. It's been successful in helping us to locate someone and be able to send them a letter. Their team is fine and I interact with them during subscription renewal which is done annually.
Updated review: April 16, 2015
Jessie with Intelius replied me promptly and assisted me to remove some information on their website. I appreciate his assistance.
Original Review: April 9, 2015
All my personal information are posted on their website and their partner websites without my authorization. All these information have been affected my life directly. They scammed me by asking me to upload my ID on their website or Fax my ID to them in order to remove/opt out my personal information. I did fax and also upload my ID to them to request my information to be removed. However, they Used My Current ID Information and Update My Current Address, My Name (First, Middle & Last Name), My Date of Birth. All these information are appeared online. I resent the personal information removal request to them but they haven't responded my messages.
We can definitely help you, S. We are very sorry for any confusion about the information we provide and we understand how this would be a concern for you. I have emailed you directly so that I can work with you to make sure your request is completed.
Please be assured that none of the information we receive in an opt-out request is used for any purpose other than to identify and remove the associated listing. All of the information provided by Intelius comes from public records and publicly or commercially available data.
Reviewed April 8, 2015
We did saw Intelius on the internet, and we thought that it would be useful for our research. We use Intelius in our need to research people to find their contact information so we can call them about job opportunities. Also, their team have been helpful and professional. We haven't had any problems with them.
Reviewed Feb. 22, 2015
Intelius broadcasts people's personal information all over the internet. I am enraged to find my name along with my home address, my age, my zodiac sign, lists of all the people I am related to advertised on the internet as a commodity.
Wesley, we are sorry for any confusion about the data we provide and we'd like to help you.
Intelius provides information which is publicly available or a part of public record. We aggregate the information into one searchable resource to help people find one another and learn more. We understand that some people might not be comfortable with the availability of this information. Anyone can follow our opt-out process to have their listings removed from our site via fax, mail or our convenient online form (https://www.intelius.com/optout.php).
In this case, we would like to help you directly. We've sent you an email so that we can follow up with you.
Updated review: April 10, 2015
Intelius contacted us, apologized and offered to refund. It looks better that way.
Original Review: Feb. 9, 2015
Intelius report was useless (no name, no address, nothing we could find just by looking at the area code). It looks like they have found a report that you can see by paying the fee, even if they have not found anything. This service is a joke. I'll keep a close eye on my credit card statements.
Thierry, we are sorry to hear that we couldn't help you find what you were looking for. If there is an issue with one of our reports, we're always here to review the situation and make sure you're satisfied with our resolution.
We've reviewed your order and sent you an email so that we can follow up with you. Your feedback helps us improve our services, so we appreciate it.
Reviewed Jan. 26, 2015
DON'T TRUST WHATEVER THEY SHOW BEFORE YOU PAY! I checked for information before becoming a member and it came out they had information I was looking for. When I tried again (AFTER PAYING FOR MEMBERSHIP) the same information weren't available or they asked for new undue payments! Call center work hours is not real. Customer Service gives misleading answers, only trying to hide their responsibilities. They are aware that their business is a pure scam and only try to survive: It's a shame that major Credit Cards (I complained with American Express) partner with these people. Money never stinks!
Reviewed Jan. 24, 2015
For complaints registered, go to your CC company and dispute the charges. These are real scammers and will charge even if you contact them. When they don't deliver service for inquiries, they charge you anyway, and then start charging monthly fees. They are ruthless and need to be shut down.
Reviewed Jan. 23, 2015
I looked up the number **, which is a fax number of a person who has stolen my personal information including my Insurance Policy number. When I looked up the number, Intelius showed "Got it". Intelius showed I could get the information for .95 cents. The information showed I could cancel anytime in 7 days. I purchased the lookup and a window appeared and it showed to get your 60% discount click here (I am not 100% sure if it was 60% or more) so I did and it said the discount would be applied at checkout.
What I could not see in the upper right hand corner in the Order Summary was that I had just purchased Intelius Premier. It now says, “If you cancel within 7 days you will be charged $7.95.” Well when I ran the report, Intelius now shows "No Information Found". So, I called to cancel. I was told I would have to pay $7.95. I told David with Intelius, I was not going to pay $7.95. That their company was a fraud. I hopefully got out of this thing for .95 cents, which is still a rip off. This company should be run out of town. My word to all who think about using this company, "DO NOT". I really will not know for sure what I have been charged until I get my credit card statement. I will challenge anything over .95 cents.
Reviewed Dec. 27, 2014
I am looking for anybody who can help me return my money and punish the scammers like Intelius. I have been spammed and intruded by Intelius, they charged my different credit cards starting with $1, and then spread to $21, $22, $23 so that it's not easy to recognize the charge pattern. A busy person like me, less likely will find the time to go over different amounts of money on every statement, different cards. In the course of one year, they charged me $304.08 just on one card. I took care of the wrongful charges on another card, and didn't realize that my AMEX was also hit. Intelius will probably get away with it. Is there any law watchers who capture this kind of data collectors? Why are you calling them data brokers - it's a pure scam~! Do you have any advice for me about how to get my money back?
Reviewed Dec. 21, 2014
This website is a complete scam. I had a debit gift card and was charged $65.85. Previous to seeing the charge on my cards transaction history I had never been on the site. My cards funds were completely cleared by this company. This is absolutely ridiculous, I called the company and received no help. They claim that there was never a transaction made.
Reviewed Dec. 15, 2014
I thought I was going to pay $1.99 for the telephone lookup option but this scums charged me $39.99 (one time registration fee) without my permission. And now I am signed up for monthly subscription of $19.99, again without my permission. So now that I am signed up, I realize that the information they have is completely useless. Fake address, fake phone numbers and nothing reliable. It's just a trap to get your money without providing any useful information.
Reviewed Dec. 7, 2014
Due to the false information such as relative relations, I have been harassed by collection agencies and investigators. I even had a repossession tow company at my door to repossess a car for someone not related to me! I really wish the CEO of this company had to deal with this type of BS!!! I think someone should be held accountable for supplying false information!!!!
Reviewed Oct. 14, 2014
Buyer beware! Intelius is a highly unethical company. I purchased what I thought was a reverse phone search for $0.95. I immediately get an email that I will be automatically billed $20/month for my new membership that I am sure I did not select. The Indian woman who answered the customer service line which I called immediately to cancel my membership attempted to make cancelling very difficult. She went on to tell me that I would be billed $7.95. For what? For a $0.95 purchase. Don't ever do business with this company. They go by different service provider names on the web so the fact that the company behind this scam is Intelius is not immediately evident. Buyer beware!!!
Reviewed Oct. 8, 2014
If you are not competent and serious enough to be in this kind of business, you should not be allowed to be! Wrong information on my education and work (I worked and studied in the same university). It says I went to a much smaller state university, when in truth I went to the largest public university in my state. Luckily for me, this smaller university doesn't even have the type of professional program I went to and the high degree I obtained, so hopefully it would be easy for me to dispute this error. Yet, this is insulting and dangerous!! What else will they get wrong?? Ugh. Hate incompetent/unreliable service providers.
Reviewed Oct. 1, 2014
I used Intelius to do a property owner search. The charge was $5.38. Fair enough. Ten days later I was looking at my bank account and saw another charge from Intelius for $19.95. I immediately called them and spoke with an operator who explained it was a membership fee for unlimited searches for a year. Be careful! When you are "agreeing" to what you THINK you are buying they throw in other agreements and you click on it thinking it is all related. They did reimburse me but that's bad business and on the sly. They lost me as a customer.
Reviewed Sept. 18, 2014
Intelius has put my company on their auto bill program without my approval. This is illegal and although they said they would refund that amount, they have not and no longer respond to me emails. Avoid them like the plague. I now have to do a charge back. Not the way I want to do business with anyone.
Reviewed Sept. 12, 2014
I ran a background check on a prospective employee. It is a very uncommon name - chances of being another are slim. I paid $14.95 - and of course, they want you to sign up for a membership but you can cancel within 7 days. I put in my credit card info and back the report comes.....for someone with an entirely different name - not even close to what I requested. NOTE THAT I GOT NO WARNING THAT THE REQUESTED NAME WAS NOT FOUND - just came back with a different name. The record returned was of someone of the opposite sex, who lived in an entirely different county. I immediately cancelled my account, and when I did so, made a note that I wanted to be refunded the amount paid since the report was wrong. Imagine my surprise when days later an ADDITIONAL charge shows up on my credit card statement. I was expect a refund and instead there was another charge!!
I called the company, only to be told how I paid for one month of service like I agreed....um what?? I said "not only do I not want your service, I want a refund." She said that she'd give me a "gift" refund of the monthly fee, but they would not refund the cost of the search I did. I said absolutely not - it was the wrong information and I was never given the option of NOT receiving it (such as "we don't have a record for Bob ** - would you like Ben ** instead?). She told me the best she could do was offer me a credit valid for one year. At this point I threatened to report them to the Better Business Bureau. I was then put on hold and when the operator returned, she told me they'd issue another "gift" refund. GIFT? You didn't give me what I ordered in the first place - you aren't doing me any favors!!
Reviewed Aug. 29, 2014
Intelius are crooks. They gave me a phone # of a long time friend, charged me for it, it never answered for 2 years. Screw the internet and the satellites that control all communications should be suspended from use by! **.
Reviewed Aug. 19, 2014
Well, this so-called "people finder" has put me in several places and locations I have NEVER lived at, has listed family members I DON'T have, and has even given me three new aliases! Joy! Why waste your money on a useless report full of inaccuracies, falsehoods, and other non-existent information that is way off the chart? Because some people are so gullible in thinking they will be able to "locate" a missing person or dig more dirt on someone whose life has been violated by such reports. Shoot, what if I was to look up my favorite actress's name and address? Zing! Think that should be made public information? I would think not.
If you want the honest information about individuals, you can also go to local law enforcement and they can get hundreds of times better results than these scam artists. Bottom line, NEVER trust sites like this (Intelius) and other public search engines. Full of b.s. and deathly inaccurate. And to really add an insult to things, they listed both of my deceased parents as still being alive and even gave them a couple of new aliases, too... Anyone looking into shutting sites like this down?
Reviewed Aug. 15, 2014
Paid the $15 for a single comprehensive report, and they provided - quite literally - NOTHING. It was a blank .pdf form with the name at the top and nothing - at all - in the remainder of the form. When I emailed to ask for a refund, they refused, then had the balls to be ** about it. Seriously... pick literally any other company if you are looking for information. There is no way that anyone can possibly be worse than Intelius.
Reviewed June 26, 2014
I called and told them they had a mistake on the website. They had a Lois ** listed as my relative and living at my home. They told me they wouldn't take her name off, and my/our home and phone number. I asked how they got the information and he said public record. I asked him if he would go on my county website and check again and he said no. For me they are giving out false information. Now I'm receiving mail and phone calls for a person I don't know anything about. What should I do?
Reviewed Jan. 20, 2014
Please DO NOT spend your money on this service. I was searching for my ex who has not paid child support in 10+ years. When looking up his name they had MY current address. I just moved here and have not had contact with him in 10 years!!!! There was also another poor woman whose name was on his account and from what I can tell the only connection she has is to have a similar name as mine, but otherwise is happily married in another state!!! I was refused a refund because "The information that we have provided is the most recent and most updated information available in the databases that we have accessed." Yes, MY information is accurate... except that you have my information listed under my ex-husband's name!!!! I was given a pat on the back consolation with "Normally this service would be billed at $19.95 per month. Since it was canceled within the 7-day period, you were only charged $7.95 for those 7 days of unlimited access" Lucky me!!!!! DON'T DON'T DON'T USE THIS SCAM OF A SERVICE.
Reviewed Oct. 17, 2013
Intelius will tell you they need one to three days to complete your search, but you only have 48 hrs. to cancel membership without being charged $20.00. Now, do you cancel in two days or do you wait for the third day to roll around in hopes you get the info you need? Let me advise you so it doesn't cost you 20 bucks to be told they can't help you, CANCEL!! It will inevitably take them 3 days to send you that email telling you that "unfortunately" they cannot help you. What a scam...
Reviewed June 29, 2013
I was not aware that they charged $19.95 PER MONTH for membership. I feel that I was misinformed. Also, I have to say that more than half of my desired searches came back with no information found. This is a total rip off and I cancelled tonight when I looked at my CC statement and realized that they were hitting me each month for $19.95!
Reviewed April 2, 2013
I ordered a telephone number for $0.95. Two months later, I noticed a charge for $19.95 on my credit card. I hadn't noticed the one for the prior month and after speaking with the representative, I was informed that all of the customer agreement stuff that everyone just clicks and doesn't read states that it is a trial membership and then a $19.95/month service. I saw no mention of this anywhere on the website. In researching, I see that this problem goes back many years and has resulted in a settlement in 2010. But it's 2013 and they're not abiding by the settlement. A very fraudulent business practice! This should be another class action lawsuit to shut this company down.
Reviewed March 13, 2013
A family member was searching for a long lost friend in the US. She used my credit card as a one off inquiry with Intelius. Since April 2012, Intelius have charged my card 24 times for amounts of 20 USD per fortnight, without authority. I suspect they have fine printed some bogus contract to legally justify outrageous charges for a minimal service! I have managed to cancel any authorization to charge my account, and received confirmation of this via the e-mail of the family member who set up the account in good faith. I have advised my bank and they have cancelled my card to doubly make sure of no further scam on my account, and are going to contact this scabby company run by one Naveen Jain, one of 7 ex-Infospace executives. I hope the so-called human agents of this scam are run to ground. Please advise me of your receipt of this complaint. I am living in the Blue Mountains, NSW, Australia.
Reviewed Jan. 25, 2013
I went on Intelius for a .99-cent phone reversal on the 10th of October 2012. Then I went to use it again today on January 25, 2013. I found out that I have an account with them with a password and everything. I know for a fact that I didn't make an account with them. I have the same password for everything. I finally got into the account to see what was going on and found that they have been billing me since October 12, 2012 for $19.95. They have charged me 13 times of $19.95 in 90 days. I was pretty floored to find this out. So I ran across this situation from the guy from Everett Washington said, "If you tell them you will contact the BBB and the Attorney General about their situation and what they are doing, you can get a refund."
I just got off the phone with a guy for Intelius and I gave him a piece of my mind. He wasn't going to do anything with the refund. I told him I am going to contact the BBB and the Attorney General if he doesn't give me a refund, so he gave me two payments back but I won't know for 5 to 7 days. At least, it was something but I still want all my money that they took. It is sad for all of us that are on here. The fact of the matter is if I am going to be robbed like this, I wish it was face to face. It is amazing that they still have a site to work off of. So I hope you all good luck on getting our hard-earned money back from such cowardly people.
Reviewed Aug. 7, 2012
I decided after multiple negatives at this job to call it quits. When I was hired, I was told I was being hired for a sales role which then turned into a customer service role. But what sent me over the edge was the fact they knew they were robbing people of their money and we could not refund them their money unless the customer mentioned the BBB or the Attorney General.
They also had an outsource company in Indonesia. One day, a customer called me and asked why he was still being charged $40.00 a month on his credit card. He said he canceled it 7 months ago. He talked to the outsource people and they were supposed to cancel it. I placed him on hold and investigated it. The outsource had notes on his account that said he called and canceled his account. The outsource person who canceled his account didn't cancel it the correct way so the customer was still being billed.
Knowing that it was our company's fault, I contacted a manager to ask if we could refund the customer. I showed the manager the notes of the outsource rep saying he wanted to cancel and that they messed up somehow by not closing his account down. My manager said we could do nothing even though it was our fault. I pleaded for the customer because he was out almost $300.00 because of us. Still, they said that we can't refund him his money. This was the straw that broke the camels back. It happened all the time. We made a mistake and the customers have to pay for it. I quit within the week.
Reviewed March 12, 2012
On 14th of Nov, I visited the website to look up a phone number and paid a $.99 fee. Then they started charging me monthly for 2 subscriptions of $19.95 each. I didn't catch the charges until recently 12th of March. I called and cancelled my subscriptions and asked for refund and all they can do was give me the current month. I asked to speak with supervisor and they stated supervisor cannot assist me and I will get same answer. Someone needs to shut these people down quick or have them change the way they charge for services. It was very misleading and I have contacted my credit card company as well.
Reviewed Feb. 2, 2012
I cancelled my subscription to their services several months ago. However, I received notice from my bank that they had charged my account for another payment on 1-30-12. As this was a debit card and I didn't have enough in my checking account to cover it, I was charged both for their fee and an NSF plus a second NSF for a charge I had made. When I complained to them, asking for a refund, they told me they cancelled the service they had just charged me for. I objected, saying I hadn't cancelled merely asked for a refund, I was told curtly that the matter had been handled. So, they just took the money and ran, leaving me with no coverage, no refund, and two NSF charges.
Reviewed Jan. 19, 2012
They advertise on their website to find people/background check, etc. I was under the impression I was paying a one time fee of $14.95 to search unlimited for 24 hours. They keep charging my account outrageous fees. I was charged within less than a month, over $100.00 for using their site one time. I have called twice, to cancel my account, to which, they have not honored my request. I had to cancel my credit card I used with them, and get a new card, in order to prevent them from continuing to charge me! I just did research online, and found a list of people complaining of the same issues with the company. They are scamming people, and getting away with it!
Reviewed Nov. 4, 2011
Intelius is a fraud! I went online to purchase one single phone report for a telephone number that was harassing me. When searching for a company that provides that information, I came upon Intelius. They advertised that they charge $0.99 for one phone number, and that’s what I believed had happened. When I received the phone number information, it was absolutely incorrect. It gave me all wrong information. When I was balancing my checking account, I found that they had charged my account twice for $19.95. I called them and they said I joined their identity theft program, which I had not! They are fake and fraudulent. They refused to reverse both charges. I would warn others to never use Intelius ever!
Reviewed Oct. 7, 2011
Intelius is operating a scheme and fraud. They charged me $19.95 on my credit card, for services that I did not request, without my authorization.
Reviewed June 13, 2011
I used People Search by Intelius to locate a former tenant. None of the info was accurate; one address was a parking lot, and the other address did not exist at all. I spent a half day driving to the addresses given to me, and the report was $11.89.
Reviewed April 28, 2011
Due to fraudulent activity, attacking a family member, we are combing through the Internet to insure our personal information is no longer for sale on the Internet. We contacted Intelius and explained our situation. However, we were informed by a Customer Care representative that in order for us to secure our information to be not available on the Internet and through their site, we have to provide a copy of drivers’ license of each person we are requesting to have their personal information and name removed from their website. My answer to that is we did not consent to have our personal information listed on their website in the first place. Therefore, we insist on having our information removed or we will take further action. The Customer Care representative did not cooperate. I spoke with this gentleman on the evening of Wednesday, April 27th at 10:00 pm.
The damage: This is an invasion of privacy. None of my family members consented to have our information available on the Internet (financial, work, residence, etc.) This is an invasion of privacy. I ask that you please do not publish this to your website.
Reviewed April 27, 2011
I have charges that I did not authorize from Intelius, which is a scam per the internet and free credit reports. I have never ordered anything from these companies. Citibank/Sears refused to remove the charges from my balance. And they told me I have no rights since I am a deadbeat because I am unemployed. And if I report this to you, they will make sure I don't get a job and lose everything.
Reviewed March 10, 2011
This is a company that help search for people. I purchased one report for $9.95, which I paid for using a debit card. Close to that time, I was charged for $19.95 for a service I did not apply for. I just received my statement and saw the charge. I was doing some checking and I found another $19.95 pending on my account that was not yet posted. I called the number and they are going to refund the amount that is pending, but they would not refund the charge from last month. I did not intend to apply for the service, nor did I use the service. I am not sure how I got signed up for this, but I can say it was not a clear process. The company would not consider refunding the $19.95.
Reviewed Feb. 16, 2011
I paid $4.99 for information on a phone number and the site guaranteed no charge if no results were found. It came back with a result that was not correct or current, but then told me I could pay another $4.95 to find out if the information was right or current. I sent an email stating I wanted my money back, that I did not receive a correct or current information and was not paying more money to get that information. They replied and said I could have a free search, but not my money back. I told, "no, I wanted my money back" and they told me no!
Reviewed Aug. 30, 2010
On Aug 18 2010, I ordered the 24 hour pass from Intelius. After finding they did not have updated information I called to cancel. I was told I would be refunded the money I paid in one to two business days (Aug 20). On August 26, 2010, Intelius took out the amount of the order that had been posted to my account on Aug 24 (4 days past the "refund"). When I called to see what went wrong, I was told the "refund" was being posted to my account that day. It was posted but took additional time for it to be "back" in my account.
Eight days after this "refund" was processed, it was back in my account. I have spoken with Germany about some re-post fees that occurred due to his staff being less than honest with me about when my money would be returned and he saw the issue and stated, "We do not process any re-post fees." Pretty much, I am out of luck. When I asked for his supervisor, he said he was the only one who could help me and that I would not get my money back.
Reviewed July 27, 2010
I am responsible for several properties that are unoccupied for extended periods of time and the USPS likes to dump undeliverable mail in the mail boxes, but that is another story. One piece of mail was an important document and I went about finding where this person actually resided. I started at People Search and was redirected to Intelius.com where I paid a $0.99 credit card fee and found the address of this person and delivered it to him for which he was very grateful. The next month a charge for $16.95 from privacymatters123 showed up and this was repeated the following month. I called my credit card company asking what this charge was and they told me to call the 1-888- number that was shown on my charges. I was out of town for a while and dropped the ball with checking out privacymatters123 but when I did check them out on line and by phone I discovered that they were scammers.
I called the 1-888-number asking who they were and I was told that they were an agency thru which I can receive my credit scores and alerts by email. I requested that I be terminated and they emailed me a termination notice with a cancellation number. I have gone after my credit card company to get my money back and I have since received an credit notice for $67.80 which is four months of charges. Note that I received a credit notice and have not as yet actually been credited. Time will tell!
So from People Search to Intelius.com to privacymatters123 dot com or dot org both are scammers. My return emails to them at the link that they provided were returned as undeliverable.There is also a connection to classmates.com which is another bunch of scammers. Check them out here.
Reviewed May 19, 2010
I went online May 7, 2010, to purchase one mailing address from Intelius for a charge of $1.95. It appeared that I had accidentally purchased a monthly membership for $19.95. I immediately called the phone number provided to explain my concern and get it straightened out. I was told by a very nice lady that I had indeed only been charged $1.95 and I had done everything correctly and there was no additional $19.95 (per month) charge. I thanked her graciously.
Today, May 19th, I received my credit card statement with the $1.95 charge from Intelius plus a $19.95 charge from Intelius. Of course, I called Intelius to explain that I should only have the $1.95 charge and that I had called immediately to clarify that there were no other charges, no monthly membership! Sherron checked my records and verified my call. He said that at that time, there was no monthly membership charge, that the membership was activated after my call, by me typing in my email address. I do not recall activating anything after the call because I was so afraid of ordering something I did not want. He explained to me that company policy was no refunds, but he could offer me a discount of $14.95 instead of the $19.95 charge.
I continued to explain to him that I cleared all of that up by my phone call and was assured I had not been charged for more than I ordered, and finally asked to speak to his supervisor when I was getting nowhere with him. Shelly repeated the same spiel of no refunds. I questioned the legitimacy of her company when I again explained that my phone conversation on May 7th assured me I would only be charged $1.95. Of course I have not "used" the monthly membership from Intelius because I did not subscribe to it. I simply purchased one mailing address and was assured that was all I would be charged for.
Reviewed April 12, 2010
This is an internet service to do investigative background checks, people searches, etc. I used the service to find a person in connection with my mother's estate. The people search option was $1.95, which was debited from my account on 4/7/10. I read the agreement language carefully and did not find that I would be charged for any future items. For the next several days, I kept receiving phone calls from an unknown caller. When I answered, I was advised that based on my Intelius purchase that I was eligible to receive large discount coupons. I would receive a free sample of coupons, then if I liked the offer, I would be billed $19.95 per month to receive future offers. I told the caller that I was not interested in receiving any samples, not interested in the offer at all, and did not want to be charged, to which she agreed and promptly hung up on me.
After reviewing my bank records, Intelius debited $19.95 on 4/7/10, resulting in two overdrafts of $35 each. I contacted Intelius, advising that I did not agree to have my bank account debited and that I want $89.95 returned to my account. Intelius agreed to refund my $19.95 but not the overdraft fees. As of today, 4/12/10, I have not been refunded at all.
Reviewed April 6, 2010
I went online to perform a onetime people search for $1.97. Apparently, the company said that I agreed to a $19.95 charge monthly. When I saw this issue on my checking account, I contacted my bank and then the company. All I ever agreed to was a onetime charge of $1.97, period. When I contacted the company, I was told and requested a refund I was told, "That’s not going to happen," by a 'supervisor' named Emma id # 8876. If I ever agreed to what this company is saying then it was done to get to the onetime check and it was not clear as to what I as a consumer was agreeing to. There were many pop ups and I just wanted 1 check and that is all I ever did.
I was told by the 'supervisor' that it didn't matter how many times I used the service I was being charged period and there was no refund period. I was refused numerous times to be transferred to someone higher. I was told point blank "you are not getting any higher than me". When I requested to speak with her manager I was told "he doesn't have a phone and will not speak to a customer, that's what he pays me for.” I have requested that the service be canceled and my money returned. I have no conformation on whether or not this has occurred.
Reviewed March 31, 2010
It's a Rip off! Don"t use it, not even once! I used the "free" and it ended up that they would charge 99 cent so I went with that. And when looking at credit card, they never charged me 99 cents; they charged $19.95 three times in a matter of a month. They refuse to give any refund!
Reviewed March 30, 2010
I just happened to google my name and found that my personal information was very easily available for all to see on the web. I have emailed the company to remove my name from their database. They say this will take 3 weeks. I am concerned and upset that I have no recourse or control over what personal information is published about me on the web. There should be a law that limits having this type of information readily available. I feel very exposed. I feel this is a personal security issue and information on my date of birth, address, and phone number should not be so easily and publicly posted on the web.
Reviewed Oct. 27, 2009
This is a scam, plain and simple. I used the internet service of www.Intelius.com. Who must have given them my information? Then Valmax and Twenty4proplu started charging my credit card with 2 different services, which I know nothing about. I was charged $24.95 a month. I did not see or notice the charges at first, thinking I must got something from a website. Then I saw the charges were ongoing. I called the phone number for Valmax first (888-241-0049) and was told I purchased some discount service. I told them I never would purchase any discount service and that I never signed up nor was I notified of these fraudulent charges. They refused to refund the money, and then they said they would reverse the last payment and credit my account. I said, "That's not good enough, as you are scammers, just plain thieves." The person said, "My ID is **. Thank you, but this is all we can do."
I then called the next company Twenty4proplu at 888-337-4295. I said basically the same thing to them, and I was passed to a supervisor. The person said my ID is ** and the supervisor said her ID was **. She said she would credit all the charges back to my card. Then as I looked at the ID numbers, I said why would 2 different companies have the same ID system. So I began to investigate and found they are all the same companies under one company, Vertrue, Inc. They have changed their names a few times from all the civil action from different states. Their tactics remain the same. Scam, scam, scam
There is a lot of info to be found on the internet about complaints for years under Memberworks. Then the name changed to Vertrue, Inc. It is still run by the same low-life scumbag, Gary A. Johnson. Intelius is part of the scam. Here are some of the names they use to scam you with: Essentialssm, Connectionssm, ValueMaxsm, Travel Arrangementssm, MoneyMastersm, SmartSourcesm, PrivacyPlussm, PremierHealthsm, Premier Health Plussm, Premier Health Trendssm, Home & Garden Rewardssm, 24Protectsm, BusinessMaxsm, CardMember Protection Servicesm, HomeWorkssm, Leisure Advantagesm, Simply Yousm, Simple Escapessm, Galleriasm, 24 Protect Plussm, Privacy Plussm, HomeWorks Plussm, 24 Assistancesm, Travel Sourcesm, Lifestyle Rewardssm, Card Protect Plussm and Your Savings Club.
Reviewed Oct. 19, 2009
On people, they say they can find avg. income, judgments, property, bankruptcies, address and other information. They took my money $39.95 and gave none of the information which they lead you to believe they can obtain that information on the person you inquired about. None of the information they said they can get was accurate and when I called, they tried to tell me that it states the avg. income for the area, etc. This is what they state they can get which is untrue. Please close this website down before more people get ripped off.
Reviewed Sept. 15, 2009
In attempting to pay Intelius for a phone number and address they provided me, they illegally passed my banking personal data on to others without my permission. I now found out that I must close this account, wait about a week for a new charge card, then proceed with my life and hope that they have not scammed me for other charges they passed along to others.
Reviewed Sept. 9, 2009
I went online to search for an ex-army friend whom I lost contact with. I authorized this fee (1st time $0.95, 2nd time $1.75). The website stated after these purchases that they offered an identity protect services for $19.95 and if I chose not to honor this services, I would have to cancel within 30 days or my credit card would be billed. I cancelled the services that same day and time, as well as received a confirmation page back stating my request had been received and my credit card would not be billed.
Today (9-09-09), I went online to check my account and found that my credit card was billed on (9-07-09) in the amount of $19.95. I called Intelius and spoke with a female representative who stated there was nothing she nor her company could do and I would have to contact my bank because they already made a credit back to my account, but it would take 7-10 days for this to take affect. I tried telling the representative that my account should never had been debited to begin with and their $19.95 debit caused my account to go into overdraft. The female representative stated that I should talk with my bank because there was nothing they could do. My point is they were not authorized from the beginning to debit my account.
Reviewed Aug. 21, 2009
I utilized Intelius.com people search online. AceSavings.com accessed my account through Intelius and deducted $24.95 from my account. Ace Savings claims that I clicked on a window that said "Save $10.00 instantly" and by doing so, I joined their club. I did not authorize AceSavings.com to access my account. As far as I am concerned, they stole this money from me and I happened to catch them. I usually keep my account at a $20.00 balance, I just happened to deposit $45.00 in my account the day before or I would have bounced 3 checks.
Reviewed Aug. 14, 2009
Stole money from my checking account. No notice, no warning, no invitation, just charged my checking account with a bogus protect identity scam. I used their service to search for someone, paid $14.95. Then they took my card information and charged me for a service I did not request, sign for, or even view. I read all small print, and there was no indication I had enrolled in any future service or continuing payments. Consequences: $19.95 on the checking account, hours trying to track them and more hours with the bank disputing the charge. I hope we can shut these guys down.
Reviewed Aug. 11, 2009
I ordered two different reports on the Intelius website looking for a conviction on someone who had violated one of my family members. The police told me it was public information and should be easy to obtain. I paid Intelius for two separate reports only to have nothing turn up. The person I was doing the search on does have a conviction which should have showed up on the report I ordered and paid for. Intelius refuses to refund my money. Very frustrating.
Reviewed April 2, 2009
I was charged $19.95 on my bank account for services I did not request. This apparently occurred after visiting a website for another type of service
Reviewed March 15, 2009
They offer a one-time use of their people search for $3.99. Then they sign you up for a monthly subscription for $19.99 that they automatically withdraw out of your checking monthly. I contacted them online and told them to stop an unauthorized subscription, and the said they would review the matter but charged me again the next month. I contacted them by phone and told them I would take them to court, but they won't stop stealing money from my checking account and won't cancel my subscription.
Reviewed March 4, 2009
I have requested in writing and via telephone for this company to remove my information from their website. Although they did remove it, they put it back on. I am not sure what the company address is because they do not post it on their website which is LookupAnyone.com.
Reviewed Feb. 21, 2009
On 12/15/2008, I had a transaction from LookupAnyone.com, which is Intelius. My transaction number was **. After this transaction, which showed up on my account 12/22/2008, other companies made unknown and unauthorized charges to my Visa debit card. After almost $500 worth of overdraft charges and several weeks, the bank finally got the unauthorized charges debited to my account and dropped the overdraft charges. I went through a lot of stress and had to borrow $500 to cover my expenses and bills, until it was straightened out by the bank's fraud department. I would like to prevent this from happening to others. I learned after it happened that Intelius has let this happen to people's card information before. Are you going to contact the Attorney General about this company or should I? Any help would be appreciated.
Reviewed Jan. 19, 2009
This website claims to offer a 99-cent telephone look-up service. If you receive a call from a number you don't recognize, they provide the name of the person calling. However, they kept my credit card number in their system and then tried to charge $19.95 per month for their identity protection service. I read all of the fine print carefully when I ordered the phone look-up service and there was no indication that I would incur any further charges. The internet is full of these kinds of scams. Freecreditreport.com works the same way - you get a free credit report and then they will charge your credit card a monthly fee until you finally get through to them and tell them to stop. Their phone lines are always busy to make it harder to get through to them.
Reviewed Jan. 13, 2009
I thought I was paying for a one-time reverse phone number look up, but I am being charged on a monthly basis. There does not seem to be a customer service or way to contact them to stop the additional services that I did not okay or contract for. How can I stop this and not be charged? Please help me!
Reviewed Nov. 17, 2008
I went to their site and authorized a 99 cent transaction... When I got my bank statement, they had charged my card 2 additional charges of $19.95... When I called, they took one of them off but said they couldn't take the other off because it was 30 days... According to my statement it was only 25 days between charges... Either way I did not authorize these charges.
Reviewed Nov. 9, 2008
I asked them to cancel my account after a free trial period and they have charged my credit card for services on 10/11/08 and again on 11/5/08. They have charged my credit card without my permission. I am also notifying my credit card company on this issue.
Reviewed Oct. 17, 2008
Last year I used their service for 1 time. However, the company kept charged me through my credit card every month! I called them they stopped charged. However, few months later I noticed that in my new credit card was charged by their company without my authorization. I called them; they refunded the latest month to me. I never thought they would do this to me!!! I don't think they are allowed to do this to any consumer! All I need is to have them refund all the money back. I am not sure how many customer they did like this??? I would like to report that this company is a scam!!! They are a fraud company! I wish somebody can make them stop cheating!! Please help.
Reviewed Aug. 26, 2008
I was trying to find a long lost cousin, so I ordered a one time only telephone number report for $4.95. Some time later I discovered two monthly charges to my debit card for $19.95 from Family Safety Report which I didn't authorize. It turned out to be a service that allows you to search for child molesters in your neighborhood. All of my children are grown and I would never have signed up for such a service, especially since you can go on to Gov. sites and get the same info for free. There was no email confirmation for this membership, nor for the charges.
The only way I found out that the site was connected to Intellius, was by doing a search and finding others' complaints. I am careful not to opt for any bonus services offered on sites so I was really surprised to fall victim to such a scam. They did credit back the charges when I called.
Reviewed July 28, 2008
Did an online search that brought back old useless informaton. Before doing the search intelius.com said it was a one time fee of $4. They then charged my credit card $11.40 instead of the $4 they had stated. They have just charged my card again, this time $19.95 for a subscription. I did not join or request any subscription. I DID NOT AUTHORIZE THE $11.40 OR THE $19.95 CHARGES. They are fraudulant charges put on my credit card without notification, authorization, or permission.And since then, they have put my personal unlisted information of my whereabouts online.
Reviewed July 21, 2008
I logged and paid for info relating to date and sale of a former property I owned in Brooklyn. Info showed only one sale of the property dated 1958 listing the party to whom we sold the house which was accurate. We purchased the home in 1960 and sold it in l974. I paid the $14.95 (#13173319) and asked for charge to be reversed because the info was inaccurate and they refused to reverse the charge.
Also, my daughter died in 2004 and is still listed on my info. I asked that the inaccurate info be removed and they requested that I send the request by fax which I did and the info is still listed. My brother died 2004 and also is still listed on their site. I want this corrected and my money refunded for the inaccurate info on their site and they should be held responsible. Thank you.
Reviewed July 20, 2008
i am deployed in afghanistan (us army 69th infantry from n.y.) i went on www.intelius.com to do 2 reverse phone searches and a backround report to find a old friends number to tell him i am deployed. the 2 phone searches got cancelled and they still charged my card 9.90 each search and the backround report using my friends old number showed the wrong person(s), i did not get any info i was promised.
i was told i was getting a refund for the 2 phone searches but i have not and my refund for the backround search which cost me 49.95 is in dispute. all my money was wasted and i was lied to by there website telling me by entering my friends old phone number and his name they will give me his new number and address, but they didnt. they werent supposed to charge my card until the 2 phone searches were complete and the info was found but they couldnt find the info and they still charged my card.
i wasted 70.00 after being promised from there website that the info could be found if i paid the fees. im in a combat zone and all i want is a refund for the 3 charges of 9.90, 9.90 and 49.95 but they will not do anything or respond to my emails or my camp j.a.g officer. i did not get what i paid for i didnt get anything. i want a refund. Im a soldier fighting here to stop terrorism i dont need to get ripped off. please help. thanks
Reviewed Feb. 20, 2008
I ORDERED A REPORT TO DO A REVERSE TELEPHONE NUMBER CK. FOR A PERSON WHO WAS SENDING PORN E-MAILS ON MY TELE. THE INFO WAS OUTDATED, INCORRECT, NOT THE RIGHT PERSON AND NOT THE RIGHT TELEPHONE COMPANY. IT SAID IT WAS A LAND LINE, WHEN IT WAS A CELL PHONE. THIS INFO WAS OUTDATED BY OVER 2 YEARS. I ASKED FOR A REFUND THEY REFUSED
Reviewed Oct. 10, 2006
These people are listing our phone numbers(which are unlisted) our addresses, my husbands duty stations (Navy) and for a fee will sell you our social security numbers, our real estate property info and location. Plus criminal background checks, birth dates and telephone verification. No wonder peoples idenity are being stolen and fraud is committed...these people like intelius are a feeding ground for criminals. Even though some of the info about us is incorrect, alot of it is fact and we want our selves removed from this and any other sites like this.
This is an invasion of privacy. It also puts me and my family at risk by listing our socials and physical address,giving out our non-listed, non-published telephone numbers not to mention a map with print out instructions. Some of this info is inacurate and could be considered fraud if someone purchased this report.
Reviewed May 12, 2005
Intellius advertises they will return the name and address of the person by giving them the cell phone number. I paid $14.95 for this service and received the cell phone provider (US Cellular) city and state. I requested a refund by email as their services are guaranteed and received no reply or refund.
I paid $14.95 for nothing and I just want to warn people.
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