Intelius Reviews

I think this is a pretty good tool to try & find people that you have lost touch with. Their databases are pretty darn accurate. My only complaint is a possible programming problem on their website. Sometimes as I'm entering the information, the cursor will jump to a completely different area.

I paid to have a phone number investigated as to whom it belonged to for they were harassing me and I paid for the test run of 5 days then they would bill me for a monthly fee. The trial was only $1. And I was supposed to get a report on that number. I NEVER received ANYTHING from them except being billed the trial AND the Monthly fee. As of this writing I have NOT received my money back for a months of service which I only wanted the 5 day trial. Never received ANY REPORT from them either. I called their number and complained at 888 245 1655 and although the person was polite I still have not received my refund for anything.

They tout this free phone search. While in the lengthy process they’re actually compiling your cookies and history. Only to give you results if you paid them $.95 then when you agree they try and debit your card for $34.95. Isn’t false advertising illegal? If so why are you doing it, fraud charges isn’t that illegal too, then also how are you doing it. And lastly no one likes clickbait. It's pathetic form of marketing that should be outlawed.

I love that you get your checks right away, a full background check with correct information. So nice and easy. Love this site!!! I got my checks done quickly with phone number. No affiliates, addresses, known relatives. Very informative.

I do like the website but sometimes I notice it is not up-to-date... It is hard to figure out the phone numbers, and the same email shows up multiple times for 4 different people. It would be nice to have all the information in order, some of the addresses do not have dates. It is very basic, but has helped.

I have used this site for information for over 5 years. It all started those years ago when a younger sibling of mine started misbehaving and inevitably started refusing to abide by a curfew. All I had to go off was a phone number she had called from days before. It took a little searching and a little help from Google Maps and my mom and I were at the house she was hanging at within an hour of my initial search. I'm not an intrusive older sister there's so much more to the story than that but as far as Intelius goes, I was able to find accurate information in a timely manner and it didn't cost much. Since then, I have used their services time and time again for less serious matters and I still am surprised at the amount of information that I'm able to find. I've used other sites and sometimes I'll compare results. Intelius always comes out on top.

I cancelled my membership by phone in May and it is now October and I have been billed 5 extra months. This is ridiculous. Not to mention, while using the service, many inquiries came up blank with no information.

Just bought this and they locked me out of my account, 100% fraud & a scam. I paid for the 5 day trial so I assume they locked me out so I couldn't cancel the auto-payments. Please fix this, I don't want to be charged for an overpriced scam in 5 days. Thank you.

Very easy to navigate... Representative Very polite and informative, He also offered alternatives program. I informed him I just needed the service One time and would rejoin when I needed service again. I'm a retired person. 81 years old and do not need this service that often,. Maybe in the future I might find a need for this type of service.

I'm glad I chose this company to look people up. Tey back up everything they say they can do. It's a great company to get a subscription for, and also the customer service operators are very nice and helpful over the phone with questions and concerns... I would rate these guys a five-star..

Your customer service representative diagnosed my issue quickly which was I was logging in under another email. I am now getting the access I need. The representative was personable and friendly. We bantered as he helped me with my issues. I was trying to find an Army friend from 50 years ago and I did. Good job for your representative.

I had been trying to track a phone, a service you advertise but do not provide. I got an "incomplete report" error stating I'd be notified by email when my report was ready. No such email arrived, so I assumed nothing went through. Lo and behold, your monthly charge showed up on my checking account. Your rep was very knowledgeable and empathetic. He took care of the situation while maintaining his faith in your company and the service. He is a valuable asset to your company and I felt that needed to be recognized.

I called about a charge on my credit card that I didn't recognize. It was explained to me it was from my signing up for Intelius service last year. The rep I spoke to was very helpful and I canceled my service and he said that he would refund the current charges. I appreciated that and thanked him for being understanding of my request since I haven't used the service since that one time. Thank you again for your integrity, Respectfully, James.

Found the site very complete, helpful and easy to use. I would definitely use their services again in the future. I would recommend it to others. I believe it provides good value for the amount charged. I was able to locate 95% of my high school classmates from 50 years ago with this service.

I have to say I was shocked that Jason was so immediately helpful in solving a situation that had me stressed out all weekend. I'm dealing with hospice in my family. I signed up for Intelius for a one use 95 cents and never read the fine print that so many companies put up. After numerous emails on the weekend they took $35 out of my account and ended up giving me a $35 Bank fee because I had taken all the money out moved to another account Saturday morning when I received Intelius email thanking me for a continuing a script. I called PayPal immediately which I'm really not all familiar with, I sent numerous emails to Intelius and tried to reach them by phone. So bottom line is I was stressed out all weekend.

I received no information, only blank pages. This was a very frustrating experience. I spent over an hour with a representative of yours and we were unsuccessful at retrieving a report on Jon **. The representative tried hard to help.

Spoke to Raven who couldn’t have been lovelier and more helpful to me! She made me feel as though she really cares and comforted me so much! Raven is a special gift to any company and Intelius is blessed to have her! She is so efficient and helpful!

Long story short: I, myself, work in a call center. I usually don't do this but, was squeezing this in, as my breaks are short and far apart. I had my headset on my left ear and the receiver, from a separate phone on my desk, on my right (that's what I used to place my calls to your company). Understandably, sometimes my call was dropped by your call center's system when I had to put your representative on-hold (even when I set the receiver down without pushing a "hold" button, the call would drop/get disconnected). When I was trying to register, I kept getting in a loop of your system not recognizing the browser I was using, sending me a verification email, only to not recognize it again etc., This went on for 10 attempts and more than a half-hour. The first tech person I spoke w/ was Jason. I could tell he was good but we were only on the phone for a brief time before our call got disconnected.

I did this to snoop on my son to see if he was being honest with me. It was a mistake. Sorry I don't know what else to say. The above comment I think covers my idiotic thinking on what thought was a good idea as a parent..

Too complicated for my aging brain. I've just decided not to answer any calls unless they are recorded in my call list. I sure do get a whole lot of such calls. It's very stressful at my age. You were very helpful but it is just too much. It was very nice that you let me try this out but it is just not going to work out for me.

My son got involved with a woman who had a child from a previous relationship. We have wondered about the child's father and if the health concerns he lives with might be hereditary. Not only did we find the mystery man, we also found his extensive criminal record which was the missing piece we needed.

With information supplied through Intellius, my quarry was located and is currently behind bars...again. The Staff was courteous and helpful. Being able to tap into the huge library of information at any hour was a major convenience and certainly helped me locate this moving service scammer. Many thanks for the service,

This was, by far, the best site I found for my purposes of research, updating my high school classmates' database. I was able to verify previously conflicting information. My quest was made much easier, and I am caught up to date now.

Helped me to see, whom the cell phone that called me, belonged to. The Caller also left me an Unpleasant text message. When I entered the Caller's Mobile number, no name was displayed. I think it was An Internet Scammer, and A Criminal, Etc.

Cheers. I accessed the service on a one time basis in January. Results delivered by Intelius were quite detailed. I mistakenly forgot to cancel the service after the initial grace period elapsed. The customer service representative I spoke with about obtaining a refund for the extended time was very helpful. Through his assistance, I was able to happily work thru the process of arranging a refund. I would not hesitate to use the Intelius service in the future...

I wonder after three uses and no results with a search to find an address and two to find owners of phone numbers that either I was trying to hack into the Pentagon or trying to find Neo in The Matrix or more likely that this is a complete waste of money and they are completely ineffectual. I don't think they could find a warm dog turd in the middle of a small room. Pardon the crude analogy. I apologize it if it offends anybody but I could not think of a more accurate statement.

Exceptional customer service.. I did not get what I paid for; I used the service to get a record of divorce.. I paid the fee thinking it was for a one time report.. When I sub-sequentially was auto billed I was unhappy.. I give 5 stars to the customer service rep resolving my problem.. At best 2 stars for the product as the report was useless..

I approved 1.02 for initial phone lookup to PayPal. The same day 4.27 came through PayPal which I did not approve. 6 days later they deducted 37.40 with no approval. PayPal says it’s legitimate even though I have no emails from Intelius saying they will deduct this money nor did I give approval. How can it be legitimate to deduct money from someone’s account without their approval.

You buy a single search and they charge you for a pricey subscription service you didn’t ask for - very questionable and tricky billing practice. Efforts to get a refund went nowhere. Any time I have used the reverse phone service there has been no useful information. Avoid this company.

The resolution was quick and easy.