Intelius Reviews

Very easy to navigate... Representative Very polite and informative, He also offered alternatives program. I informed him I just needed the service One time and would rejoin when I needed service again. I'm a retired person. 81 years old and do not need this service that often,. Maybe in the future I might find a need for this type of service.

I'm glad I chose this company to look people up. Tey back up everything they say they can do. It's a great company to get a subscription for, and also the customer service operators are very nice and helpful over the phone with questions and concerns... I would rate these guys a five-star..

Your customer service representative diagnosed my issue quickly which was I was logging in under another email. I am now getting the access I need. The representative was personable and friendly. We bantered as he helped me with my issues. I was trying to find an Army friend from 50 years ago and I did. Good job for your representative.

I had been trying to track a phone, a service you advertise but do not provide. I got an "incomplete report" error stating I'd be notified by email when my report was ready. No such email arrived, so I assumed nothing went through. Lo and behold, your monthly charge showed up on my checking account. Your rep was very knowledgeable and empathetic. He took care of the situation while maintaining his faith in your company and the service. He is a valuable asset to your company and I felt that needed to be recognized.

I called about a charge on my credit card that I didn't recognize. It was explained to me it was from my signing up for Intelius service last year. The rep I spoke to was very helpful and I canceled my service and he said that he would refund the current charges. I appreciated that and thanked him for being understanding of my request since I haven't used the service since that one time. Thank you again for your integrity, Respectfully, James.

Found the site very complete, helpful and easy to use. I would definitely use their services again in the future. I would recommend it to others. I believe it provides good value for the amount charged. I was able to locate 95% of my high school classmates from 50 years ago with this service.

I have to say I was shocked that Jason was so immediately helpful in solving a situation that had me stressed out all weekend. I'm dealing with hospice in my family. I signed up for Intelius for a one use 95 cents and never read the fine print that so many companies put up. After numerous emails on the weekend they took $35 out of my account and ended up giving me a $35 Bank fee because I had taken all the money out moved to another account Saturday morning when I received Intelius email thanking me for a continuing a script. I called PayPal immediately which I'm really not all familiar with, I sent numerous emails to Intelius and tried to reach them by phone. So bottom line is I was stressed out all weekend.

I received no information, only blank pages. This was a very frustrating experience. I spent over an hour with a representative of yours and we were unsuccessful at retrieving a report on Jon **. The representative tried hard to help.

Spoke to Raven who couldn’t have been lovelier and more helpful to me! She made me feel as though she really cares and comforted me so much! Raven is a special gift to any company and Intelius is blessed to have her! She is so efficient and helpful!

Long story short: I, myself, work in a call center. I usually don't do this but, was squeezing this in, as my breaks are short and far apart. I had my headset on my left ear and the receiver, from a separate phone on my desk, on my right (that's what I used to place my calls to your company). Understandably, sometimes my call was dropped by your call center's system when I had to put your representative on-hold (even when I set the receiver down without pushing a "hold" button, the call would drop/get disconnected). When I was trying to register, I kept getting in a loop of your system not recognizing the browser I was using, sending me a verification email, only to not recognize it again etc., This went on for 10 attempts and more than a half-hour. The first tech person I spoke w/ was Jason. I could tell he was good but we were only on the phone for a brief time before our call got disconnected.

I did this to snoop on my son to see if he was being honest with me. It was a mistake. Sorry I don't know what else to say. The above comment I think covers my idiotic thinking on what thought was a good idea as a parent..

Too complicated for my aging brain. I've just decided not to answer any calls unless they are recorded in my call list. I sure do get a whole lot of such calls. It's very stressful at my age. You were very helpful but it is just too much. It was very nice that you let me try this out but it is just not going to work out for me.

My son got involved with a woman who had a child from a previous relationship. We have wondered about the child's father and if the health concerns he lives with might be hereditary. Not only did we find the mystery man, we also found his extensive criminal record which was the missing piece we needed.

With information supplied through Intellius, my quarry was located and is currently behind bars...again. The Staff was courteous and helpful. Being able to tap into the huge library of information at any hour was a major convenience and certainly helped me locate this moving service scammer. Many thanks for the service,

This was, by far, the best site I found for my purposes of research, updating my high school classmates' database. I was able to verify previously conflicting information. My quest was made much easier, and I am caught up to date now.

Helped me to see, whom the cell phone that called me, belonged to. The Caller also left me an Unpleasant text message. When I entered the Caller's Mobile number, no name was displayed. I think it was An Internet Scammer, and A Criminal, Etc.

Cheers. I accessed the service on a one time basis in January. Results delivered by Intelius were quite detailed. I mistakenly forgot to cancel the service after the initial grace period elapsed. The customer service representative I spoke with about obtaining a refund for the extended time was very helpful. Through his assistance, I was able to happily work thru the process of arranging a refund. I would not hesitate to use the Intelius service in the future...

I wonder after three uses and no results with a search to find an address and two to find owners of phone numbers that either I was trying to hack into the Pentagon or trying to find Neo in The Matrix or more likely that this is a complete waste of money and they are completely ineffectual. I don't think they could find a warm dog turd in the middle of a small room. Pardon the crude analogy. I apologize it if it offends anybody but I could not think of a more accurate statement.

Exceptional customer service.. I did not get what I paid for; I used the service to get a record of divorce.. I paid the fee thinking it was for a one time report.. When I sub-sequentially was auto billed I was unhappy.. I give 5 stars to the customer service rep resolving my problem.. At best 2 stars for the product as the report was useless..

I approved 1.02 for initial phone lookup to PayPal. The same day 4.27 came through PayPal which I did not approve. 6 days later they deducted 37.40 with no approval. PayPal says it’s legitimate even though I have no emails from Intelius saying they will deduct this money nor did I give approval. How can it be legitimate to deduct money from someone’s account without their approval.

You buy a single search and they charge you for a pricey subscription service you didn’t ask for - very questionable and tricky billing practice. Efforts to get a refund went nowhere. Any time I have used the reverse phone service there has been no useful information. Avoid this company.

The resolution was quick and easy.

I wanted a background report on an individual and made the mistake of choosing Intelius for this report. The information was so outdated as to be useless. There was nothing in the report to show Intelius checks current records when preparing their reports. Something as simple as hunting license information was 10+ years out of date. A total waste of $28.

I requested a ONE TIME look-up of 'unknown' phone number; via 'fine print' and deceptive marketing tactics, they roped me (and I'm sure MANY others) into a $35 'persisting membership fee' that was NOT requested, desired or specified in any obvious detail. This kind of manipulative/deceptive business practice is not only antisocial, unethical and pathetic--it's shocking that it isn't illegal.

I just used this website for a 1$ service. And they took an extra $38 from my bank account. I would like to get my money back immediately. And delete all my information for your system. By the way, their service sucks even for 1$.

Last June I was trying to find someone so I ran his name through Intelius (we'll call him John Doe). I found him another way before I actually ordered the report, so I never did order a report. For the past ten months, all day, every day, I have pop-up ads on my computer screen telling me that I won't believe what's in John Doe's report, I need to see what John Doe has been up to, etc. Apparently it does not occur to Intelius that if I haven't ordered a report in ten months I'm probably not going to.

I paid $3.99 for a one time look up and it actually totaled about $7. Then 5 days later they charged almost $32 that I NEVER agreed to and refused to reimburse me. I only looked up ONE number. That I overpaid for in the first place. On top of that the information that they gave was YEARS OLD and outdated. It was useless actually. Buyer Beware. Save your money. Don't fall for their deceptive practices.

Thanks for cancelling the fee per month. I may restore it in the later on. Your help gal when I called was very good at communicating the options and pleasant to work with. Thank you for having such a gal answering your clients calls. Also, for your services you provide. I will recommend you to anyone.

Lisa is an excellent customer service agent whose first language is American English, who solved my problem immediately, and signed me up for the program that is a perfect fit. Please give her a raise.

I am 77 years old. Adam had patience for an old man. He treated me with dignity. He was very knowledgeable and answered all of my questions. I was very slow and it did not bother him!!! He is a keeper.

I utilized your service to investigate an unknown call to my home while the wife and I were in London visiting our daughter, her husband, and our only grandchild. There was some sort of glitch with my cancellation email being received and my Chase Visa card was charged for $29.95. I failed to contact anyone at your company and therefore contacted Chase. The problem was resolved by a credit to my account. I have no complaints and would recommend your service to my friends.

I tapped on the premium 3 different times and I called. They took them off and offered me a package deal where I could use premium. I said no. Couple days later I got back and stupid me hit premium again so I called back and this real nice lady fix me up with a special that I could use premium. So very satisfied. I would you a ten star rating. Also give the young lady a raise. Michael **

After ordering the membership, I found that it wasn't what I thought it would be for me, it did have a lot of good information. But I did want to cancel and I called customer service and had no issue with that due to a very courteous customer service agent. There was no pressure at all, that is very important to me. Phylis helped me with my issue and membership was canceled. Thank you again.

I had a experience of actually discovering whom I was searching for after I had spent my money for them to perform my agenda. The other agencies I tried in the past always got paid first and created excuses later of not finding my request. Intelius went directly to the answer. I shall call upon them whenever I need help, and I would advise others to do this also.

Could not receive a report I ordered. Contacted Intelius and they helped me understand why the report would not show up. Have been receiving numerous calls from unknown numbers. Been blocking all calls. Agent was courteous and helpful. Asked if I wanted to cancel because account would renew and there would be a $30.00 fee. I am on a fixed income and this was helpful because I only use Intelius when necessary. I would highly recommend Intelius to anyone and my friends if they need the type of service Intelius provided. It is so refreshing to talk to a honest, helpful and courteous company!! Thank you, Intelius!!! A happy customer who will return.

I have been using this service for a while now, for both work and personal matters. The results are astonishingly accurate, and if they are not, they are close enough to help you get the information you are seeking. The various ways to search is extremely helpful. At my job we use a company to pull information on policies, and numerous times they were unsuccessful with the information given until I searched on Intelius and provided them updated/accurate identifying information on an individual. The customer service is also high quality, and I want to specifically call out Adam for the help he has provided me for the one and only time I needed customer service. I recommend this service to anyone who works in private investigation, and honestly am going to try to convince my employer to work out deal so our whole firm can benefit from their services. (I can't keep running reports for everyone here lol!)

Food for thought. I opted in to your trial with the understanding that I would receive a full refund if you were unable to find the info I sought. You didn't find it. Based on the language presented, what do you suppose my expectation would be? The language in the cancellation confirmation email I received is a form of "dark UX". Designers understand and know web usage behavior. They know that people scan and look for info that meets the criteria they seek and move on. "Your order has been canceled, and the initial purchase amount will be refunded to the payment option on file." Most users will read that and think they're done. Don't need to read further. Their purchase will be refunded. Period. No more charges.

I was trying to access my account on my iPhone. I’m usually at my desk so despite being an account holder for years my phone wasn’t connected to my account. I called customer service and actually got…Service!! Give that Lady a raise!

Intelius Ken-3825 Support staff presented your report that ended Sharon. Died Aug. 17, 2011 which is a shock. What is missing is the cause of Sharon's death. I would expect when you find a subject died you would also find the cause of death. That is what I find a significant deficiency in your report. Please find and report the cause of death or your rating will be low.

I am 82, and Not too familiar with The Computer. The agent who helped me was So understanding, and helpful. I will be a customer in the future, because of Him .I just need Time to get my wits about me again. Thank you.