
Intelius Reviews
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About Intelius
Intelius is an online people search tool that provides background checks and access to public records. Intelius provides information about individuals, and their connections to others, by searching through public records from government and other public sources to create a detailed background report that compiles information for you. With a monthly subscription, users can access unlimited records and instant search results.
Visit www.intelius.com- Mobile app for Apple and Android
- Unlimited reports
- Can pay monthly or per search
- Cannot buy one-time service
- Auto-bills after 30 days
Intelius Reviews
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Reviewed Sept. 1, 2015
I use Intelius infrequently, however, it serves my needs quite well. I use it primarily for genealogy research when looking for long-lost living relatives. It is very thorough.
Reviewed Sept. 1, 2015
Gotten good results in searches for people and for Intel purposes.
Reviewed Sept. 1, 2015
I used Intelius' search report to establish my ex-husband's identity several times at my website. Intelius is accurate.
Reviewed Aug. 31, 2015
I did not need and do not need this type of service. Kindly cancel my membership. Thank you.
Reviewed Aug. 31, 2015
Be aware of the fine print.
Reviewed Aug. 31, 2015
I have used Intelius for many years. They were instrumental in me finding my brother who was missing for 27 years. They have also located many relations and lost clients who owe me money. Thank you Intelius for your great service.
Hi Daniel, thanks for the kind words! We're glad you found our service helpful and we appreciate your feedback.
Reviewed Aug. 31, 2015
Good site to deal with and easy to navigate. Fair pricing with option as to the level of information needed.
Reviewed Aug. 31, 2015
Best program of its type. I use it weekly. Most reliable.
Reviewed Aug. 30, 2015
On occasions months apart, I could not print what I paid for. That in itself is not a serious thing or, at least, it should not have been. But customer support insisted that I had printed what I'd paid for and offered no further help. I would strongly suggest that support personnel working on weekends be monitored for their precision. Weekends are when I am most free to use Intelius and it is also the time when support is the most lacking.
Thanks!
Reviewed Aug. 30, 2015
I have asked three times to be removed from all of their records and as requested, mailed identity information as requested from them yet it has not been done. It appears they do not have a valid customer service custom so my trust in them is almost nonexistent. I've ordered basic info from them so I can not respond how complete their info actually is for the fees they charge!!!
Hi Kenneth, we understand your frustration with the opt-out process and will contact you separately to follow up on this. We appreciate your feedback - thanks for posting!
Reviewed Aug. 30, 2015
Service provided very old and dated information in my person search. Only used your service as a last ditch effort and found information on file 7-8 years out of date.
Reviewed Aug. 30, 2015
Why do I never get information. Even tried putting my own phone number in.
Hi Patricia, we're sorry that the reports you received from us did meet your satisfaction. Since we work with public data and public records, we provide as much information as we can find but it's not always as complete as our customers need. We'll follow up with you separately to see if we can help get you the information you're looking for. Thanks!
Reviewed Aug. 30, 2015
The service has allowed me to locate several former co-workers and friends. The search results have been accurate and comprehensive. Some searches have not yielded usable contact information, largely due to large numbers of persons of the same name.
Robert, we're happy that you've been satisfied with Intelius. We recognize that we don't always have the results that our customers need, but are glad you've had success more often than not. Thanks for posting your feedback!
Reviewed Aug. 30, 2015
I have a first cousin in Idaho. She and her husband, a doctor were well known. I tried your service to find them. Your firm was of no help.
Reviewed Aug. 29, 2015
Saw my report only once. Was sent a page, tell me I could click through to review my report. The hyperlink would not allow me to click through and view my report a second time. Instead, I was encouraged to spend an additional twenty dollars to review my account. The promised additional viewing did not occur. I decided to forget about Intelius as a source of information as the company did not perform as promised.
Hi Dorothy, thanks for your feedback today. We're sorry it wasn't clear how to view reports you've purchased. We'll follow up with you separately to make sure you find the necessary reports in our system. Thanks!
Reviewed Aug. 29, 2015
I've purchased a couple reports for personal reasons - and all were extremely accurate with what I was searching for. I would definitely recommend Intelius to someone searching for an old friend or doing a background check on someone to be safe.
Reviewed Aug. 29, 2015
I had a good experience with Intelius.
Reviewed Aug. 29, 2015
I didn't gain anything additional for the two searches I paid extra for, am thinking it's rare that you would.
Reviewed Aug. 29, 2015
For the most part I have been happy with Intelius, however the one thing I could see improved is the address and telephone section. It would be nice if the newest address, telephone number was clearly marked. Thank you.
Dennis, thanks for your comments! We always strive to improve our products and appreciate you taking the time to give us feedback.
Reviewed Aug. 18, 2015
I tried to purchase a phone report and then later a background report. The phone report snuck through with an additional premier membership at a cost of $19.95. Then I tried to order a $49.95 background report and the charge was Klein declined so I used a gift card I had and it was declined. When I called Intelius to tell them to cancel everything except for the $4.95 phone report, they said everything else has been declined. But when I checked with the gift card bank, the charge had indeed gone through. And Intelius said that charge did not get to go through it all. They said it was declined. Now I have to waste my time following up on this charge to make sure I get credited. I told them I don't want any stupid reports. Take everything back. I don't want to deal with you annoying people.
Reviewed Aug. 17, 2015
Intelius charged me $30 and said that no records could be found. Afterward, I discovered that this person is a registered sex offender and served seven months in prison for soliciting a minor, via Google for free. Major scam.
Hi Samantha, thanks for your feedback. We're sorry to hear that you did not find the information you expected in one of our reports. We'll follow up with you separately to see if we can help further. Thanks!
Reviewed Aug. 1, 2015
I was charged $23 AND GOT NOTHING BUT MORE THINGS TO BUY. I feel cheated and never will use again.
Reviewed July 30, 2015
Intelius has made my job more simple and accurate which has lead to higher pay. I strongly recommend Intelius to parents of teenagers or job seekers. Lastly, Intelius I Yvonne **, thank you!
Thanks for the feedback, Yvonne! We appreciate having you as our customer.
Reviewed July 29, 2015
Very helpful, but you need to put in a bit more personal info to track down someone specific.
Reviewed July 28, 2015
It was easy to sign up and to pay, it took no time to create a report BUT the info provided is completely wrong. It was about to create a big disaster.
Joset, we're sorry to hear about the inaccuracies contained in one of our reports. Since we aggregate publicly available information into a single report, there is always a chance that some of it will be incorrect. We'll send you a private message to see how else we can help.
Reviewed July 26, 2015
I feel I was ripped off with this purchase. It wasn't any sort of report to speak of and I'm shocked that Intelius would actually have the nerve to charge me for the so-called "report"! A first name was given and that's it, nothing else! Yes, I am VERY dissatisfied with this purchase/report!
Debbie, thanks for your feedback. We're sorry to hear that you are dissatisfied with one of our reports. We try to provide as much information we can in a report, but understand that we don't always have as much information as you need. We'll reach out to you in a private message to see how we can help.
Reviewed July 20, 2015
When searching for myself it gives my EX-WIFE'S address even though I never lived at that address with her. It also lists strangers as relatives! This site needs to have a way for people to request a correction! If anyone looks me up, it looks as if I'm living with an EX that I haven't talked to in years!
Reviewed July 16, 2015
Don't give them a dime. Total scam. Totally gave me wrong information the 5 different times I've tried now. You'll have better luck with a phone book and a Ouija Board. Or a dart and guessing wheel.
Reviewed July 15, 2015
After joining found the information provided was minimal and was directed to additional payments for more info etc. After paying initial $39.95 charge to join was billed again for $29.95 ten days later. Customer phone support one long commercial. Needed to disconnect and cancel online without resolving the additional payment.
Jerry, thank you for giving Intelius a try and we appreciate your feedback about our customer service. We constantly work to improve our products and service, so your comments are valuable to us.
Reviewed July 12, 2015
Wonderful job done by your team. Wish best for all.
Reviewed July 10, 2015
The operators at Intelius are super helpful, well spoken and always courteous and knowledgeable. I intend to use the service more often.
Thanks for the kind words about our customer service team, Jerome! We'll be sure to pass that on. We appreciate your feedback and great review.
Reviewed July 10, 2015
I paid for the service of a reverse phone search and for a number that is a Virginia Exchange. Received the name and address of a man living in Massachusetts. Clearly a con. I was afraid this was a rip-off. It is.
Saranna, we're sorry to hear you didn't get the information you needed from a report. Intelius relies on public records to provide the information in our reports, and unfortunately those records can be inaccurate. We'll reach out to you in a private message to see how we can best resolve your issue.
Reviewed July 9, 2015
Either receive old or inaccurate information. Even about myself!
Reviewed July 9, 2015
I've been using Intelius for years to get background checks on potential employees, tenants, dates and anyone else that affects my life. I've always received fast, reliable information at a fair price with excellent customer service when I needed it.
Reviewed July 9, 2015
Documented arrest record with state case file number, with court appearances and continuances was reported by Intelius for $50. When I ordered a second time, $50 for a final deposition... your contractor reported "NO RECORD." He/she never went to the courthouse at all... Thanks.
Steven, we're sorry to hear about your frustrating experience with Intelius and would like the opportunity to make it right. We'll reach out to you in a private message to see how we can help.
Reviewed July 9, 2015
Hello, I was charged $18.45 and was told on July 3, 2015 I will not be charged. What I am saying is that the young I spoke to lied to me.
Chanel, we're sorry to hear about your experience, thank you for posting. We'll reach out to you in a private message to see how we can best resolve your issue.
Reviewed July 9, 2015
You pay to look up someone. Once Intelius finds that person, you are charged another fee. I would call that somewhat of a scam!
We're sorry for any confusion, Ken. Intelius does not charge a fee to search for anyone. Once you've identified the person you want to look up, there is a cost to view their full report. We will reach out in a private message to see how we might be able to improve your experience and find the information you need.
Reviewed July 8, 2015
Background checks are highly inaccurate and incomplete. I ran a background check on myself and a lot of information that I know to be true was not included as well as dozen or so background checks that I ran on potential employees were very inaccurate as well that was verified by the potential employees also. A big waste of money and time.
James, we're sorry to hear our reports did not meet your needs. One thing we need to mention is that Intelius reports are not intended for employment screening. That is an FCRA regulated service and only certain providers are certified for that purpose. We can refer you to an excellent provider, TalentWise, that you may find to be more helpful.
Reviewed July 7, 2015
The system was adequate. For the dollar amount it should have offered more.
Thanks for posting, Mark. It sounds like we could do more to meet your needs. We'll reach out to you via private message to see if there's anything we can improve for you.
Reviewed July 7, 2015
Whoever sent me this research tool I love you. You can find just about anyone from birth date, old address to current, who stole someone's identity and creating family from the dead. Great tool. I give it 5 stars.
Patricia, thanks for sharing your experience with Intelius. We're glad you're satisfied with our service. We appreciate your feedback and the positive review!
Reviewed July 7, 2015
I am so happy with Intelius. They delivered as they said they would. I would recommend this site to anyone. Thanks for being such an honest company.
Reviewed July 7, 2015
I am pleased with your database of information however I have found other sites that offer more information for less money. My use of your site has been helpful in the past and your customer service is very good!
Reviewed July 6, 2015
I am a licensed PI who has found Intelius to be a reliable resource in finding people in connection with investigations when I have little information on them to begin with. I have not found a comparable database for this price.
James, thanks for your feedback. It's good to hear from a satisfied customer about how we're doing and we appreciate the positive review!
Reviewed July 6, 2015
I find intelius to be easy to use and accessible. I find the information I receive to be less valuable. I find much outdated, unusable and extraneous information. It is also not very reliable. I am forced to do checking on my own and spend much time turning "straw into gold." It is an excellent starting point to a search, however, I wish I could quickly and accurately obtain address and phone information and other similar searches. My needs are not complicated.
Michael, we're always looking for ways to improve our service and appreciate the time you took to leave a review. It sounds like Intelius has not met your needs, so we'll reach out in a private message to see if there's anything we can do to improve your experience. Thanks.
Reviewed July 6, 2015
I have used this company several times and have good service.
Reviewed July 6, 2015
Very good. Low price. Have used it for several years. Usually accurate. Sometimes doesn't figure out that the person is dead.
Reviewed July 6, 2015
The addresses and phone numbers were not in chronological order and were years old. I paid extra for the latest report (from utility bills, I think); also an address from a couple of years ago. I could not serve small claims as I could not get current address.
Robin, thanks for your feedback. We're sorry you didn't find the information you expected from our reports. We'll reach out to you in a private message to see if there's anything we can do to help you find what you need.
Reviewed July 6, 2015
I am 84 years old and your 'service' gave me the opportunity to try to find 'old' friends. I also found a few 'lost' relatives. I want to thank you for the opportunity to renew friends and see how 'life' has treated them. I shall return when my wife makes up her 'list'.
Reviewed July 6, 2015
Generally good service; however, completion time could be improved from average of 4 days to 3 days maximum.
June, thanks for posting. We're always working to improve our products and appreciate your feedback.
Reviewed July 6, 2015
When you search the net for looking up information on people, cars, and properties, you end up in a web of lots of companies that claim they can do it. All for a monthly or annual recurring fee, and they all turn out to be resellers of intelius. And, of course, instead of being able to just look someone or something up, at every step there is an upsell for a group lookup, improved lookup, or monthly or annual recurring fees and the data is never as good as is promised.
Reviewed July 5, 2015
Very instrumental in finding my friend that I have not had contact for 30+ years. They guided me with contacts and places of residences, phone numbers and public media and places of employment. By putting all these things in play I was able to find and contact my friend.
Reviewed July 5, 2015
A question of false advertising. To get any real information, have to keep going up in price. Would sooner pay one time to get real information regarding arrests, convictions, bankruptcy, etc. One time to find out location is OK but then let's get the real information in one payment.
James, thanks for your feedback. We always seek to improve our product offerings and appreciate your thoughts. We'll reach out to you via private message to see if there's anything we can do to resolve any outstanding issues.
Reviewed July 4, 2015
It did what I wanted to. It didn't update data very fast. Found new data that never reported on our website.
Reviewed July 4, 2015
Reviewed family members and myself was trying to find if my wife ** (maiden name) purchased any properties from 7/8/2014 to present date and could not complete the search, she cleaned out our retirement account of $95000 and we have filed for a divorce, I touched my wife the first time ever, and have been in counseling of my own accord ever since and pleaded guilty to the court and am paying for my actions that night, I would give anything to take back my actions. I made the biggest mistake of my life. Can you help me do a property search in my wife's name or her maiden name as mentioned previously. Thank you in advance for your assistance.
Reviewed July 3, 2015
More than one associate said this to me. It's like they were trained to piss off people and tell them to go look elsewhere. Shame on you Intelius.
Keisha, we're sorry to hear that our customer service did not resolve things to your satisfaction, and would like the opportunity to try to make things right for you. We'll follow up with you in a private message. Thanks for contacting us!
Reviewed July 3, 2015
This account was cancelled as never received the info specifically requested. You also had wrong person at the start. It's difficult to review you except to reaffirm my cancellation as I never got corrected information and got tired.
Reviewed July 1, 2015
I just did a background search on a sibling who has had his fair share of legal issues. I paid $60 for Intelius to tell me there were no state or federal records found. That's funny considering I've picked him up from two different jails in 2 different states. Ripoff report is my next review website. Then onto google, yelp, etc...
Carie, we're very sorry to hear that you didn't find the information you expected from one of our reports. We'd like the opportunity to make things right for you and will send a private message to follow up. Thank you for reaching out!
Reviewed June 18, 2015
All search engines state "FREE reverse telephone look-up." Oh yes they do the search for free, however you must pay to see the results. Come on now, do they really think we are searching to know if they in fact know the information???
Reviewed June 16, 2015
The site is misleading showing that your membership is discounted and will last a month but do not disclose up front that you will be charged PER use. Then, when you go to cancel, they hit you for a smooth 7.95 fee even when you haven't used your background report. The whole thing is just poorly set up. Then you have to wait 1-3 days for them to deliver a reverse phone lookup to your email??? Pfff, please. Why didn't I use Spokeo... I used it before without this much trouble. Intelius was not a wise decision for me. Hopefully, you didn't suckered for more than $10 bones.
Reviewed June 9, 2015
This organization charged me approximately $25 to send me a voucher with ABSOLUTELY NO INFORMATION. When I called, they stated they would credit me for one year of look-ups. Under my credit, no information on the so-called credit they gave me. I WILL NEVER USE INTELIUS AGAIN.
Gail, we apologize for any confusion and we'd like to help. We'll send a private message so we can review your account and work with you. Thank you for reaching out to us.
Reviewed June 6, 2015
On 6/5/2015, I did a search on myself using Intelius. This company reports that I have or am: Multiple aliases (5) and "verifies" (by declaration) that these "people" are really me; Currently living in two different states - Tennessee and Kentucky; Studied at Trevecca Nazarene University, although I have never once attended this school; Worked at a company called Charter Resource Group LLC in Tennessee, a company unknown to me; Worked at Trevecca Nazarene University, although I have never worked for them or studied there; Lived in many different Tennessee cities although I have only lived in two cities here; Lived in Kentucky and Florida, although I have never lived in any of these states; Has listed more than two DOBs and shows me as an Aries, which I'm not; Has published phone numbers and addresses associated with me and my "aliases", which I don't have.
One of the aliases has a criminal record - something I do not have; Has listed almost all of my relatives and associates them with these other "aliases"; And associates "me" with my actual Linkedin page. This company claims they are passive aggregators of public information, which is confusing since their information is so declarative and presents as accurate. NOWHERE on the report is a disclaimer - NOWHERE on the initial search is a disclaimer. There is nowhere on the site that explains from where this information is gleaned or HOW this company created these associations. What's more interesting is, I did a similar search on myself on Spokeo's website and found myself more accurately presented during an initial search. Spokeo did not list me with multiple aliases, addresses or DOBs.
What Intelius is doing is GROSS NEGLIGENCE and I am being harmed. Many people use this search site and they do not attempt to manage or VERIFY the information they publish although they present it as "verified" or "factual" - i.e., tied to public records. I do NOT understand why Intelius does not clarify from where they get this information or how they determined someone has an "alias" or multiple aliases, OR EVEN how they associate different DOBs and DIFFERENT IDENTITIES with a person. I do not want INTELIUS publishing ANY information about me given that they are publishing FALSE, INACCURATE INFORMATION - which, in some places, may be libel.
Reviewed June 2, 2015
As part of my research, I used Intelius - for finding data addresses mostly. It worked well and Intelius does a thorough job, but I just wish there was a format that they could tell me the last address were at and direct it numerically from the last data.
Reviewed May 28, 2015
We've been using Intelius through desktop and it works well. We use them to do background checks on our members. We had an account coordinator who was really great but she left Intelius, and we got someone else who I don't really have a relationship with. Right now, they're not very responsive by email.
Dara, although we're happy that you're satisfied with the reports you've purchased, we're sorry to hear that our customer service team has not met your standards. We will follow up with in a private message to see how we can help.
Updated review: June 3, 2015
The problem has been fixed. The non-existent person no longer shows as a resident at this address on the data base, and I'm looking forward to a reduction or elimination in the junk mail we are getting in that name.
Original Review: May 27, 2015
Intelius shows a non-existent person ** living at this (my) address which causes lots of unwanted junk mail addressed to the same name to arrive in my mail at my address. It obviously also increases the potential for identify theft. This non-existent person is also falsely shown as living at my former address. Intelius provides no way to have this misinformation corrected/challenged despite the harm it causes to me now, and perhaps even worse, in the future.
James, we are sorry for the frustration this may have caused. Since Intelius is an aggregator of publicly available information, public records, and consumer data, our results aren't verified and inaccuracies can occur. Intelius passively collects this information, which means that we are unable to correct it - that would need to occur at the data source. However, we may be able to assist you in another way. We'll follow up in a private message to help find a resolution.
Reviewed May 26, 2015
It was difficult to follow a line of inquiry, pages kept reorienting. I wound up starting over twice. But I was only billed for two of three searches that I thought were all part of one search. Not very satisfying at all.
Reviewed May 25, 2015
Late in March I was the victim of a hit & split accident in which a woman backed across a parking lot and hit my car, doing $7,000 damage. She was eventually caught, and I am prosecuting. Police told me she had an outstanding warrant for skipping court on a previous charge and this latest one was a misdemeanor. I wanted her full police record. Intelius told me she had no arrest record whatever and gave me an address for her which didn't match what was on the police report.
When I brought it to Intelius's attention they basically said "** happens" and promised to give me a "free" report on someone else, which they have not done. They said they'd get back to me in 24 hours but didn't, except for a blanket list of possible excuses for he failure. Also, if you notice, when you sign up to pay for one report they try, repeatedly, to entice you to click a box which allows them to charge you MONTHLY for additional reports you don't need. They want you to subscribe to endless reports so they can keep charging your credit card. Service: FAIL! Attempts to fleece your credit card: FAIL! Stay away from this outfit!
Michael, we're very sorry to hear about this. Our service is intended to help people find others and learn more, by providing all the information we can find about an individual. Intelius is an aggregator of publicly available information, public records, and consumer data, which means the results contained in our reports aren't verified. Since our customer service did not deliver upon your expectations, we'll send you a private message to work out how we can help you. Thank you for reaching out!
Reviewed May 23, 2015
Last year in August I used this service to find my old friend. I gave the information of my credit card and I was careful not to be a member since I never needed to be. Recently I noticed they have been charging my account for almost a year. Due to my negligence I found out about it just last month. Since then I have contacted them and they send an email to me telling that because of my request they ended the membership and refunded this month to me! I have never been or wanted to be a member. I asked them to only charge me for the first time that I used the service and refund me but they keep sending automated response to me without giving me back my money. In my view this is a theft.
While I have never asked to be a member and I have never used this service but once in the month of August 2014 , my account has been charged every month 18.03 Euros which is 8 months up to now. this is a theft. Their not responding to me is an insult. Their continuous automated email instead of getting back to their client and try to listen and understand my issue is an insult. I went to help section and look what I found! "Why do I have a membership when I just wanted to purchase one report?" "During the purchase process, we sometimes offer customers the option of accepting a membership or trial membership in one of our subscription services. If you have a membership that you don't want, please call Customer Care and we will assist you in canceling your subscription."
My conclusion is that, this kind of behavior is a routine for this company. How the hell is that possible that when a customer does not want a membership , they register her/him as a customer and start charging her/his account???????????? And in the help section unknowingly they admit that they do it. Why don't they correct the website and make sure this does not happen to the customers. Is that impossible? hell no. Why this does not happen to us when shopping on thousands of other websites???? I am really angry and upset not only for the money but for this sort of treating their customers and misusing our trust. I want my money back and I want an apology and I will continue informing everyone about the way treated me and got my money out of my account. Thanks.
Hadi, we're sorry to hear about this and we'd like to help. We'll send a private message so we can review your account and work with you. Thank you for reaching out to us.
Reviewed May 21, 2015
Outstanding performance over all since my first experience in 20 - Fairly accurate and up to date information on searches.
Richard, thanks for sharing your experience with Intelius. We're glad you're satisfied with our service. We appreciate your feedback and the positive review!
Reviewed May 21, 2015
We've been able to locate people through Intelius. If we had old addresses we were able to get updated addresses and we use the desktop application.
Reviewed May 20, 2015
I was shocked to see how much of the information in my Intelius profile is wrong: my middle name, they say I currently live in a city I've never lived in at all, and that I'm "related to" only one person whom I've never even heard of and who doesn't even have the same last name as mine. When I called Intelius to correct the bad information, I was told they don't have the ability to change the information even if it's wrong. I was sure they meant it's not their policy to do so, even if they've verified that I'm the person in the profile, but the customer service operator and then her supervisor said Intelius simply is not technically able to make corrections.
The only option, they claim, is to have yourself removed from the system, and that takes more than a week after you've sent them a notarized letter or faxed them your driver's license (which I'm not comfortable doing if they're this loose with documentation). In other words, they're happy to accept their customers' money even when they know they're selling information that's not correct. Conversely, I own my own business and it's likely potential clients would see the misinformation, so this is something that could cost me money. Great company, eh?
Harris, we're sorry for any confusion around the data Intelius provides. Since we aggregate information from public records and publicly available sources, we receive a high volume of records, and we aren't able to verify or modify them. We do our best to attribute the data correctly, and we are regularly able to provide people with reliable results. We understand, however, that there can be discrepancies for people with similar names or with lots of data in common. We are always working to improve those results, so your feedback is appreciated! We'll follow up in a private message to help find a resolution for you.
Reviewed May 17, 2015
My experience with Intelius has been fine. I did not take advantage of the Intelius free trial offer but we use their products and services for people lookup or if we have anonymous calls into our district. Our interactions with them has all been good and we've been really happy with our service with them.
Updated review: May 19, 2015
The issue is resolved by customer care. Thanks.
Original Review: May 15, 2015
I just purchased for a basic plan but I got an alert indicating my account is upgraded to premium without my authorization. They store your credit card details and misuse them. Total fraudsters.
Ash, it sounds like there's been some confusion. Intelius does not initiate any purchases or services without a request, so we'd like to review the situation and determine what happened. We'll send you a private message so that we can follow up with you. Thanks!
Reviewed May 14, 2015
I am a criminal investigator and using Intelius has helped me narrow my search in several instances. The information, however, is often inaccurate and not current. I spent a week in south Texas tracking six different people using Intelius and could not locate a single one. It's better than nothing but of limited effectiveness.
Reviewed May 14, 2015
No real usable information. Waste of money and time.
Sharon, we're sorry to hear that we couldn't find useful information for you. We'd like to see how we can help with your purchase, so we'll send you a private message to follow up. Thank you!
Reviewed May 14, 2015
I have been pleased with Intelius but find the tel. numbers are out of date. Most are D/C. Maybe because of the use of cell phones. I am trying to find graduates of my school of nursing so we can get in touch with them.
Reviewed May 13, 2015
We found Intelius in the internet and it seemed most useful. It works pretty well. When we need an address, it's been good about helping us find one. They're also very pleasant to work with.
Reviewed May 12, 2015
I tried to get a criminal background check on my abusive husband. Intelius charged my credit card and had not found anything, records. I went on public records at no charge and found 14 charges in 3 states with my husband's name and date of birth. My husband had assaulted me and moved out. I needed the information as character references for the prosecuting attorney and my order of protection.
I contacted Intelius on the following business day and was told they would not refund my money but they will give a report credit to use within the upcoming year. WHAT?!!! Intelius could not give me public records and charged my credit card. I filed a dispute with Intelius and was given a report credit that's, lets face it, is USELESS, and terminated the "agreement" of a monthly charge of $79.55 per month.
I disputed the charge with my credit card and Intelius returned my money but then charged it again. Bottom line, I paid money to Intelius for nothing in a time when I am need of every dime I can keep. To be ripped off is not what I expected. I closed the credit card used to pay them the first time because they continued trying to get money out of me. I would NEVER RECOMMEND this company to ANYONE.
Dorothea, we're very sorry to hear about this experience. We'd like to see how we can help get this sorted out, so we'll send you a private message to follow up. Thank you.
Reviewed May 12, 2015
It is difficult to go back to the same search name without the computer prompting/requesting for a new fee.
Lupita, it sounds like we can help with that. After a report is purchased, it's saved in your Intelius account! Just click on "My Reports" in the top-right corner and you'll see a list of all your reports, so you don't have to run your search over again. We hope this helps you!
Reviewed May 12, 2015
Been a member for awhile. Primary package does not have enough information. When we've paid for the criminal background checks had a lot of misinformation or very little when we know the person had a lot of arrests.
Ric, thanks for taking the time to let us know what you think. We appreciate hearing from long-time customers like yourself, and we're sorry that we didn't find what you needed. We do want to let you know that arrests aren't a part of public record unless they have led to a conviction, so this might be why you're not seeing the arrests you mentioned. To make sure you're getting the best fit for your needs, we'll send you a private message to follow up.
Reviewed May 12, 2015
They charged my credit card for a report and I never got it. Though I contacted customer support several times I still have not gotten any satisfaction or what I paid for. Don't do business with them!!!
Steven, thanks for bringing this up to us. We're sorry to hear that our Customer Care team didn't get it resolved. It seems like there's been some confusion, so to make sure we can get this taken care of, we'll send a private message and continue working with you.
Reviewed May 11, 2015
I use Intelius periodically if I need details I'm seeking on a particular individual. On the occasions I use it, it has been fairly helpful in providing the information sought without usually having to fork over too much money. I don't know how it compares to other similar services and I don't need it too often but it works for me when I do need it so I'll probably continue using it.
Reviewed May 10, 2015
So far it's been real good with Intelius even though I don't get a number of phone numbers that I would like to get. It helps in trying to locate members.
Reviewed May 10, 2015
The information available is fantastic; however the pricing is not. I mostly want names of family members and birth dates to help me fill in my tree on Ancestry.com. I wish it was $.25 per birth date or only $7.99 a month like Hulu.
Elizabeth, thank you for your feedback. We do send special offers via email from time to time, so keep an eye on your inbox for discounts on Intelius reports. We have a monthly subscription available, too, which provides unlimited searches to help you find the kind of basic information you mentioned! Check out www.intelius.com/premier. We hope you'll consider us again in the future.
Reviewed May 10, 2015
Every time you click for an answer it is more money and never an answer or the wrong person.
Reviewed May 9, 2015
Used Intelius for a couple of years and it has NEVER failed me. I use it for work mainly and have recommended it to colleagues.
Reviewed May 7, 2015
Multiple times I haven't received a complete criminal history. I have stopped using this service.
Christopher, we appreciate your feedback. We're sorry that we couldn't get you the information you needed. Intelius relies on public records to provide criminal data, so availability can depend on the state and/or county where the records were held. We're always working to improve our products, so your input helps us. Thank you!
Reviewed May 7, 2015
The first person I contacted gave me a pretty good deal on several vouchers or credit. I use it primarily for locating people. I help people with local high school reunions and military reunions, pretty innocent things like that. I think it's a very good product. The people that I used to work with look at it and say, "Oh my God! They're selling that so anybody know you." And I said, "Come on! It's just name and address."
So far it seems to be pretty good. A lot of the addresses seemed to be how to seek one store - what really is the current address is actually maybe the fourth one down. Not sure how they actually go about updating, keeping their phones and addresses connected or linked. But most of the time they work pretty well. And I do recommend it to friends. One thing that I suggest to make it better is to make what I pay for in terms of credits. Something I couldn't spend rather than having to come at me for money. Like instead of paying an extra $29 for additional information, I can just spend 10 or 20 credits to get it.
Reviewed May 7, 2015
I used a one-time payment with Intelius, and was charged $20.00 multiple times, until I had to resolve the problem with my credit card and the BBB.
Winston, we're sorry to hear about this. Our Customer Care team is available 7 days a week to answer questions and handle any billing issues, so it's unfortunate that there was additional effort spent to address that. We'd like to make sure the matter is resolved, so we'll follow up with a private message. Thank you.
Reviewed May 7, 2015
I would recommend you!! After I had filled a property and decided I no longer needed a subscription, I called to discontinue. The person I talked with didn't take my time trying to convince me I should keep it or buy something else. I appreciated how efficient yet friendly the person was. I'm far more likely to subscribe in the future because of that experience!!
Reviewed May 7, 2015
I have had awesome results every time. I have tried a number of different sites. This one is my favorite one by far. There are no other sites worthwhile that can compare to Intelius.
Reviewed May 6, 2015
I find the Intelius site very disappointing. The site is difficult to maneuver. Seems the site always prompts me to make a more (and more expensive) purchase. I also not able to find my account number or reference number. The data appears to be not as complete as I would expect. Some of the information is not required, such as other people with the same name living in other parts of the country. I requested information on a particular person living in a specific city and state but am provided with information on person(s) with similar names not related to my search. I would not recommend this site to others.
Robert, we're sorry about the difficulties you've encountered. Since we work with public data and public records, we provide as much information as we can find based on the search criteria given, but we understand that there can be some data you might not need. We're always working to improve our services, so your feedback is very helpful. Thanks for taking the time to let us know what you thought.
Reviewed May 2, 2015
Very good. I was able to get the info that I requested...
Reviewed May 1, 2015
Overall, I've had a very good experience with Intelius. We had encountered a problem at one point but they managed to take care of it really quickly.
Reviewed April 29, 2015
Since there is no more phonebook Intelius is all over the internet when you are trying to find someone. We're not a big user of Intelius but it has been good though I would prefer a more flexible billing system, like carrying over. They have an expiration date and if I buy 100 contacts a year and just used 40 then I lose the 60. Why is there a sunset bridge for unused prepaid subscription?
Reviewed April 29, 2015
Always a good result when searching for Veterans.
Reviewed April 28, 2015
There should be an easier approach to address reversal. Prowhitepages has this without having to put a name in.
Bruce, thanks for the suggestion. Although Intelius Premier requires a name in order to perform an address search, we do have a stand-alone Property Records search which lets you do a search using just an address. You can find this on the Intelius home page. We hope this can help you in the future!
Reviewed April 28, 2015
My experience with Intelius was okay. I love to use it because it provides correct information. Some of the information that internet data websites provide don't have the current address of the individual, company, or family member you are looking for. The information they provide us is the old address. Some of the information they provide are information of persons who have already passed away. They don't have current information so I'm still not convinced with all of it. Intelius needs to upgrade their system because what I have here is a premium membership, but it does not provide current information of a company or individual. They should not be providing information for 1990, 1985, 1984, 1980. They have to go deep, deep, deep.
Thanks for your feedback! It sounds like we've been able to help you out pretty often, which is great. Intelius aggregates information from public data sources, and we're always working to improve the data we provide. We understand that the more current that data is, the better, and we hope your experience with us continues to improve as well. Thanks again for letting us know how we're doing.
Reviewed April 27, 2015
I've had an excellent experience with Intelius. I'm satisfied with their service so I continue using it on my desktop. I do genealogy as a hobby and even though I would never publish the names of the living persons and their birthdates, etc I still want them in my file for posterity. I use it to obtain or confirm birthdates and also the person whose phone number I'm or birthdate I'm accessing often has other family members listed as well which is useful in reconstructing family groups. It's an enormously beneficial tool for my purpose.
Reviewed April 27, 2015
I get too many numbers that come up saying it will be $4.95 and we'll send you the report.
Reviewed April 27, 2015
We had a paid subscription with Intelius, which we access using the desktop method. This method works for us but sometimes it's a little hard to navigate through there. I don't find it real user-friendly and it's difficult because you find one thing and then you have to look for more information, and then you can't find the screen where you first started finding the person's name. We do searches on participants in a research study that we were not able to make contact with, and we search for them on Intelius to see if they're still alive. The one thing is that when we did set up the subscription with them, it was a really lengthy process. There was a lot of back and forth with phone calls and emails to get it set up. So that could be streamlined.
Jackie, thanks for the great feedback about our interface and subscription setup. We really appreciate it. Feel free to contact our team any time if you need assistance and we'll help you out!
Reviewed April 27, 2015
Was very pleased with the outcome of the info I was looking for. Also very pleased with my cancellation experience.
Reviewed April 26, 2015
I was able to get same info free at whitepages. I took two days get info. I need to know more and your service had nothing. I had to use a different system to find info but got it. Was difficult.
William, we're sorry to hear that we couldn't find what you needed. If you're not satisfied with your reports, we would always be glad to review your account and see how we can help you. We'll send you a private message to follow up. Thank you!
Reviewed April 26, 2015
Intelius works when I try to find people. Sometimes I can't find somebody, maybe because the system is not the most current.
Reviewed April 26, 2015
We've had a wonderful experience with Intelius so far. We have a house cleaning business as one of our companies. We hired two employees and ended up with double the sales of the company. So we wanted just specific marketing to specific people, and we needed to know who the property owners were. So we extract that data from Intelius, then we end up with our own letterhead and make introductions. I have a manager who does the interactions with the Intelius team for me. She was concerned about downloading our current ads or our current list of people that we dropped to before they go away. That was an issue for her. But other than that, she says she likes Intelius. They've been doing a great job.
Reviewed April 25, 2015
I have used Intelius many times over the past few years for investigative purposes. I am very pleased with the information provided and the price. I never have any problem canceling my service when I get ready to. Customer service is very easy to access, unlike some online companies. I would use Intelius again and I recommend them to others.
Reviewed April 25, 2015
We bought the bulk package for our school system. I use the desktop method and since I spend so much time at my desktop it's perfect for me. I use it solely for trying to locate someone that I can't find for the school system. When I need to locate someone, the information is 85% accurate and I wish it would be better. I would recommend Intelius but people need to do their homework and make sure that's what they need.
Reviewed April 25, 2015
Every time I try to look someone up, it asks for more money. I already spent more money than I thought. I would like a report on ** of Maryland and me. Please help. Thanks.
Linda, we're sorry to hear about this and we'd like to help. We'll send a private message so we can review your account and work with you. Thank you for reaching out to us.
Reviewed April 25, 2015
I have been using Intelius to find distant relatives with good success. If you know a place someone lived, it's very helpful; otherwise, it can be like trying to find a needle in a haystack. I like that Intelius lists past phone numbers, addresses, email addresses, job titles, and relatives. I wish it had an advanced search function to search by middle name (you can filter by middle initial), age or date of birth, and relatives. One thing I'm very unhappy about is that they froze my access 4 days before my subscription expired and wanted me to call them to extend--not cool.
Keith, this is great feedback. We appreciate you taking the time to let us know how we could improve. We're sorry to hear about the issue you encountered with your account, and we'll send you a private message to make sure that it's resolved. Thanks!
Reviewed April 24, 2015
Very, very, bad bad information, bad help. No help, bad bad information. Useless information. I had to get correct information from another source every time. Cost me a lawsuit against someone. First time they came back with no criminal record they were wrong. A second one false information tracking someone a DUI in Florida, was public record they did not find.
David, we're very sorry to hear about this. Our service is intended to help people find others and learn more, by providing all the information we can find. Since Intelius is an aggregator of publicly available information, public records, and consumer data, our results aren't verified. It sounds like we might want to work with you to make sure we're a good fit for your needs. We'll send you a private message to follow up. Thank you for reaching out!
Reviewed April 24, 2015
This is a good service. I just wish with returning customers, they just had a reasonable single use rate - none of this buy two junk. I'll be back anyway, but could do without the aggravation from the get-go.
Arthur, it's good to hear from a satisfied customer about how we're doing. To clarify, our two-for-one offer is same price as a regular single-use purchase - the extra voucher is complimentary. We're always working to improve our services, so we appreciate your feedback and the positive review!
Reviewed April 24, 2015
A few months ago I purchased a short-term access subscription. I was updating a large church database, for which date-of-birth was an important, often missing piece of information. I was able to get all but two in record time. While I had access I looked up friends for whom I had lost track over a lifetime. I found nearly all of them and have had some great reunions. Thanks for maintaining a wonderfully helpful and accurate database.
Reviewed April 24, 2015
We are actually part of the Juvenile Court in the State of Missouri. We use Intelius to try to track down parents and people that were looking for relationship to juvenile cases. Anytime we've ever need anything whether renew our subscription, it's been very easy and they've been very helpful. It's real quick and we get things done and get what we need. It's always a pleasure every time.
Reviewed April 23, 2015
Half info was wrong. No license info, wrong phone numbers, no personal info. Very disappointed. Will not use again.
We're sorry to hear that we couldn't help you find what you were looking for, Gail. The reports we provide are based on public sources and consumer data, so we don't include private details like license information. We'll send you a private message so that we can work together to make sure we're meeting your needs. Thank you!
Reviewed April 23, 2015
The information was not helpful in locating my stepbrother.
Gil, we're sorry to hear that this didn't work out for you. We'd like to try to help if you're still looking, so we'll send you a private message. Thank you for your time.
Reviewed April 23, 2015
I heard about you while in line for pro bono help at the Probate Court to notify relatives of their status in the Estate. Thanks to you I located two and things snowballed after that. The money I spent no way would equal to what I saved in attorney’s fees. Hurrah!!
Reviewed April 23, 2015
I love this site, and the only problem I seem to have is looking up a person who calls me using a Cell Phone. The only way I know of now of finding out who is calling is to call the number back and find out who it is. It would be very helpful if I know ahead of time who it is so that I would know if I want to call them.
Ronald, we're sorry that we haven't been able to help you with some of your searches. We gather data from hundreds of various sources, so we should be able to provide information for reverse lookups on most phone numbers - even cell phones. We'd like to see if we can find a solution for you, so we'll follow up in a private message. Thank you very much for your feedback!
Reviewed April 23, 2015
It's nice to find out who you are going to be communicating when you meet them online on a dating site. I always get their phone number and research them before I give them my personal number. Intelius has been reliable to get me current information.
Reviewed April 23, 2015
Reverse phone look up. Basic information is provided.
Reviewed April 23, 2015
The information is accurate majority of the time. I market to absentee owners for real estate. Is there a way to see if a home address is receiving postal mail? If not, that would be a much needed feature for me.
James, that's a great suggestion. Right now we offer an add-on for our reports called Current Phone & Address Check, which verifies the addresses and phone numbers in the report against utility records. While this isn't quite the same as confirming postal delivery, you might find it helpful. We really appreciate the feedback! Thanks for the positive review.
Reviewed April 23, 2015
I have used Intelius many times. A valuable feature is the software lists all those with the target first and last name. This allows one to select the person of interest based upon a person's middle initial/name. Also, the age of each person is shown so one can eliminate those with the same name, but is not the person of interest. Using the middle name/initial and age, the person of interest is usually located very quickly.
Reviewed April 23, 2015
I have found long lost relatives and friends all over the US. It was easy and the user interface is friendly.
Reviewed April 23, 2015
I first heard about Intelius from a friend that had used the product before. I searched in Google looking for ways that would help us search what's out there and what's available. I think it's our third year of having them. We took advantage of the Intelius free trial offer. I access it through the computer. This method works for me very well.
Intelius products help us being a non profit organization composed of people that have changes in their information. The people sometimes they remember to tell us and sometimes they don't. We need to get in touch with them to thank them. We use Intelius to track them down and find out exactly if they have a change in address. ** is who I usually renew with our subscription and has been very helpful. We appreciate their service.
Reviewed April 22, 2015
I've used Intelius for all my searches, including phone numbers. They give the fastest service, for a reasonable fee!
Reviewed April 22, 2015
Very professional and accurate. Good source of information.
Reviewed April 22, 2015
Great service. Whenever I've used this system I got all the information that I wanted at a fair price.
Reviewed April 22, 2015
Helpful in finding addresses of patients - gives members of households, age of patient & choices of locations, also past locations helpful.
Reviewed April 22, 2015
The information you provide is only partially correct. You provide 3-4 addresses and when asked and paid to verify, you only partially verify - you don't verify all addresses. Case in point, I asked for an address in Cincinnati, Ohio - you provided 4 addresses of which two were in Indiana. I paid to have the address verified and you verified the Indiana address, that was not what I was looking for. So, overall, you get a poor rating from me and I probably will not use your service again.
Thanks for your review Larry. We understand your frustration and will reach out to you with a private message to see how we can help.
Reviewed April 22, 2015
I had good luck finding a friend; however, unsuccessful another time and charged twice in the process.
Paul, thanks for giving us another try - and for taking the time to let us know how it went. We'd like to review your account and make sure any questions about your purchases are answered, so we'll follow up with you in a private message.
Reviewed April 22, 2015
I use Intelius People Search for business pretty regularly. We do about a hundred or so inquiries per year and that has been pretty solid and easy to obtain. Anytime I had a problem with anything regarding the account or obtaining record or any questions I had, conversation on the phone with them were fine. They've been excellent so everything has been working out pretty well.
Reviewed April 22, 2015
I don't even like what you just put in the box here on being fair! I know my responsibility... you're not my teacher and this isn't a disclaimer. I feel it's a rip off at $50 a pop when I thought it was $50 for the month... the enrollment is a little distorted.
Patricia, we're sorry for any confusion. Intelius provides options for individual purchases as well as subscriptions. We'll reach out to you in a private message to see how we can help.
Reviewed April 21, 2015
Your service is too expensive to use any longer. 10 years I have been a customer. That is no longer.
Thomas, we're very sorry to hear it, but we appreciate this feedback from a long-time customer. We do send special offers via email from time to time, so keep an eye on your inbox for discounts on Intelius reports. We also have ongoing discounts available for bulk purchases. You can visit www.intelius.com/salescontact.php if you are interested. We hope you'll consider us again in the future.
Reviewed April 21, 2015
I did what I thought was a one-time purchase for .95, and without me realizing it they deducted 29.95 from my bank account, which I was not expecting, for a monthly search fee. I didn't sign up for that. They did refund the fee once I called, but that spurred an overdraft with my account. It's not right.
Reviewed April 21, 2015
I have tried to cancel this and so far it seems they are not canceling.
Melinda, we'd be glad to review your account and make sure your request was taken care of. Our paid subscriptions can be canceled at any time. Even if you cancel, you can keep your free Intelius account in case you want to search again later. We'll send you a private message to address your account specifically. Thanks!
Reviewed April 21, 2015
Intelius is MOST helpful in locating old friends and identifying callers. Its information is usually accurate and reliable. I'm grateful I found it!
Reviewed April 21, 2015
A long time ago we were looking at various online services and did a test with accuracy. One or two other ones and Intelius all had the information. I contacted both sales office and Intelius was able to offer us a deal that the other two really weren't able to do. Intelius offered us social security lookup feature that the others didn't have but we needed.
The one thing that we don't particularly like is when we get the Intelius report on the addresses. It doesn't really provide us an aging of those things. So we don’t know if the most recent one is at the top or how that works. We've never really gotten any information on that and we just have to sometimes deal with the top three addresses and work it from there. Sometimes the top address is old. It’s not fairly recent. But for many years, our sales rep ** was excellent. She took care of problems, anticipated things and was on the ball. She has since left, there’s a new guy. He was a little slow to start, but has been okay. He just recently made a touchbase call and I have not had a chance to return his call.
Reviewed April 20, 2015
I wish there was no time limit on using credits... I don't like losing the credit if I don't use it...
Thank you for the feedback Patricia! It’s very helpful for us to hear from customers about how we can improve our service. For now, we would suggest reaching out to our Customer Care team by phone or email if this happens. We’d be happy to replace credits that expired before you got to use them. We want you to have them when you need them!
Reviewed April 20, 2015
Intelius is a very good site to check backgrounds for employment. We work in local industries with strict criminal backgrounds regulations so we find out what we need to know about employees from the very start.
Thanks, Karen! It's great to hear that we've been a reliable resource for you. I do need to mention, however, that Intelius reports are not intended for employment screening. That' an FCRA regulated service, and only certain providers are certified for that purpose. We can refer you to an excellent provider, Talentwise, who I'm sure you would find just as helpful. I'll send you more information about the FCRA rules and Talentwise in a private message. Thanks for taking the time to let us know we've helped you!
Reviewed April 20, 2015
Locating HS Classmates for 1950. I'm sorry to say that I didn't have much luck. Although the two people I was looking for were listed, the data was out of date. None of the listed contacts were able to help, or did not respond. When I used this service about 5 years ago, the results were good.
Chester, we're sorry to hear that we couldn't find what you were looking for. We strive to provide as much data as we can and keep it up to date, and sometimes information just isn't available for a person. If you're still searching, we'd like to try to help, so we'll send you a private message. Thanks again for your feedback.
Reviewed April 20, 2015
I use Intelius mostly to find the address and phone numbers of old friends with whom I have lost contact. For that purpose the website is very useful. In times gone by I used to be able to get those essentials for free but now I must subscribe and pay or find the information from the phone company once I know the town and state.
Reviewed April 20, 2015
We had been looking for the person we found for 11 years and I was finally able to locate him on the Intelius site. Very informative site too.
Reviewed April 20, 2015
I needed information about one person and new address. Was happy to get results for small charge. Realized if I didn't cancel would have monthly charge on my credit card. Called on 4/1/2015 to cancel. Am hoping this service is as good as their information.
Reviewed April 20, 2015
I'm still a subscriber to Intelius so it's okay that they integrated it. They need to update their information quicker with the phones wherever and I'd say 99% of the searches have no contact information except the date.
We appreciate your feedback, Dean! We're always working to provide better results, so we're glad to hear from our subscribers about how we can improve. Thanks for taking the time to let us know how we're doing.
Reviewed April 19, 2015
I'm disappointed it does not give info for Verizon phones. It provides it for AT&T phones but not Verizon. I have to go to another service to get that info. Disappointed!
Timothy, we're sorry to hear that we didn't have results for your search. Since we provide publicly available data from a variety of sources, we can usually provide information about all types of phone numbers, so we'd encourage you to try us again in the future. Thanks for your feedback!
Reviewed April 19, 2015
I’m doing research on family history and using Intelius. It works good. They were friendly and courteous when I called them up to order more.
Reviewed April 18, 2015
We use Intelius to check out people before we rent out apartments. The person I dealt with was pretty good.
We're glad you've had a good experience, April. It's great to hear from satisfied customers like you. I do need to mention, however, that Intelius reports are not intended for tenant screening. That is an FCRA regulated service and only certain providers are certified for that purpose. We can refer you to an excellent provider, TalentWise, who I'm sure you would find just as helpful. We'll send you an email with more information about the FCRA rules and TalentWise. Thanks again for taking the time to leave us a positive review!
Reviewed April 18, 2015
I used the service a few years back and it had a lot more information for a much more reasonable price. I would not use again.
Thank you for your feedback Donna. From time to time we send special offers and discounts to customers via email. Keep an eye on your inbox for discounts on Intelius reports!
Reviewed April 17, 2015
Intelius is an excellent resource for timely, accurate and legally compliant background checks on potential employees and independent contractors. I am a professional fiduciary who is entrusted to hire individuals that work in my clients' homes. An accurate background check prior to engaging or hiring such a person is critical to the safety of my clients. I have complete confidence in Intelius.
Thanks for the vote of confidence, Katherine! We work hard to deliver accurate and helpful reports, so it makes us happy to hear from satisfied customers like you. I do need to mention, however, that Intelius reports are not intended for employment screening. That is an FCRA regulated service and only certain providers are certified for that purpose. We can refer you to an excellent provider, TalentWise, who I'm sure you would find just as helpful. I'll send you more information about the FCRA rules and TalentWise in a private message. Thanks again for taking the time to leave such a positive review for Intelius!
Reviewed April 17, 2015
We don't use Intelius that often but we have to search down people who are online and all they leave is a phone number. We're trying to get the property that they're renting so they can pay taxes on it. So in certain cases, we have to use it in that way and it works out well for us. I don't personally use it but some of the people at my office use it. I'm glad to have this tool available to us.
Reviewed April 16, 2015
I use Intelius for business purposes. So, when I moved in to my position within my organization, we already had an existing account with them. We provide prospect research on donors and prospects to my non-profit organization. So, we use Intelius to find contact information for prospective supporters of our organization. However they don't have the most user friendly account. From my experience, I'm used to managing my subscriptions completely online and when we ran out of credits on Intelius like the last time I was using them, I couldn't just click a button and purchase more, which I thought I found to be sort of unusual compared to other tools I use.
I had to email somebody and then just gave their name and it said it was my account representative. We have negotiate back and forth by email and it wasn't totally clear to me initially how I would give this individual my credit card information. There was no way to do it online. Eventually, there was but it just had to go through that kind of sales rep. That was something unique that I experienced in renewing my contract with them. I also asked how to change my name because I inherited the log in information of my predecessor of the organization. But I just never got a reply on that and I don't think it ever did get changed. So, again it wasn't a web thing to point out where everything was available for me to just take charge and change the account. I had to rely on other people to do it for me.
Lexi, this is great feedback. Thank you for taking the time to let us know how your Intelius account has been working out for you. We'd like to help you get familiar with some of the account management tools you have available online, and answer any questions you still have, so we'll give you a call to follow up.
Reviewed April 16, 2015
I'm very happy with the information provided by this information services business. Every query I made checked out after I verified. While it's been months since my last purchase I will certainly make additional information queries in the future. I highly recommend Intelius.
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