Intelius Reviews

The problem has been fixed. The non-existent person no longer shows as a resident at this address on the data base, and I'm looking forward to a reduction or elimination in the junk mail we are getting in that name.

It was difficult to follow a line of inquiry, pages kept reorienting. I wound up starting over twice. But I was only billed for two of three searches that I thought were all part of one search. Not very satisfying at all.

Late in March I was the victim of a hit & split accident in which a woman backed across a parking lot and hit my car, doing $7,000 damage. She was eventually caught, and I am prosecuting. Police told me she had an outstanding warrant for skipping court on a previous charge and this latest one was a misdemeanor. I wanted her full police record. Intelius told me she had no arrest record whatever and gave me an address for her which didn't match what was on the police report.

Last year in August I used this service to find my old friend. I gave the information of my credit card and I was careful not to be a member since I never needed to be. Recently I noticed they have been charging my account for almost a year. Due to my negligence I found out about it just last month. Since then I have contacted them and they send an email to me telling that because of my request they ended the membership and refunded this month to me! I have never been or wanted to be a member. I asked them to only charge me for the first time that I used the service and refund me but they keep sending automated response to me without giving me back my money. In my view this is a theft.

Outstanding performance over all since my first experience in 20 - Fairly accurate and up to date information on searches.

We've been able to locate people through Intelius. If we had old addresses we were able to get updated addresses and we use the desktop application.

I was shocked to see how much of the information in my Intelius profile is wrong: my middle name, they say I currently live in a city I've never lived in at all, and that I'm "related to" only one person whom I've never even heard of and who doesn't even have the same last name as mine. When I called Intelius to correct the bad information, I was told they don't have the ability to change the information even if it's wrong. I was sure they meant it's not their policy to do so, even if they've verified that I'm the person in the profile, but the customer service operator and then her supervisor said Intelius simply is not technically able to make corrections.

My experience with Intelius has been fine. I did not take advantage of the Intelius free trial offer but we use their products and services for people lookup or if we have anonymous calls into our district. Our interactions with them has all been good and we've been really happy with our service with them.

The issue is resolved by customer care. Thanks.

I am a criminal investigator and using Intelius has helped me narrow my search in several instances. The information, however, is often inaccurate and not current. I spent a week in south Texas tracking six different people using Intelius and could not locate a single one. It's better than nothing but of limited effectiveness.

No real usable information. Waste of money and time.

I have been pleased with Intelius but find the tel. numbers are out of date. Most are D/C. Maybe because of the use of cell phones. I am trying to find graduates of my school of nursing so we can get in touch with them.

We found Intelius in the internet and it seemed most useful. It works pretty well. When we need an address, it's been good about helping us find one. They're also very pleasant to work with.

I tried to get a criminal background check on my abusive husband. Intelius charged my credit card and had not found anything, records. I went on public records at no charge and found 14 charges in 3 states with my husband's name and date of birth. My husband had assaulted me and moved out. I needed the information as character references for the prosecuting attorney and my order of protection.

It is difficult to go back to the same search name without the computer prompting/requesting for a new fee.

Been a member for awhile. Primary package does not have enough information. When we've paid for the criminal background checks had a lot of misinformation or very little when we know the person had a lot of arrests.

They charged my credit card for a report and I never got it. Though I contacted customer support several times I still have not gotten any satisfaction or what I paid for. Don't do business with them!!!

I use Intelius periodically if I need details I'm seeking on a particular individual. On the occasions I use it, it has been fairly helpful in providing the information sought without usually having to fork over too much money. I don't know how it compares to other similar services and I don't need it too often but it works for me when I do need it so I'll probably continue using it.

So far it's been real good with Intelius even though I don't get a number of phone numbers that I would like to get. It helps in trying to locate members.

The information available is fantastic; however the pricing is not. I mostly want names of family members and birth dates to help me fill in my tree on Ancestry.com. I wish it was $.25 per birth date or only $7.99 a month like Hulu.

Every time you click for an answer it is more money and never an answer or the wrong person.

Used Intelius for a couple of years and it has NEVER failed me. I use it for work mainly and have recommended it to colleagues.

Multiple times I haven't received a complete criminal history. I have stopped using this service.

The first person I contacted gave me a pretty good deal on several vouchers or credit. I use it primarily for locating people. I help people with local high school reunions and military reunions, pretty innocent things like that. I think it's a very good product. The people that I used to work with look at it and say, "Oh my God! They're selling that so anybody know you." And I said, "Come on! It's just name and address."

I used a one-time payment with Intelius, and was charged $20.00 multiple times, until I had to resolve the problem with my credit card and the BBB.

I would recommend you!! After I had filled a property and decided I no longer needed a subscription, I called to discontinue. The person I talked with didn't take my time trying to convince me I should keep it or buy something else. I appreciated how efficient yet friendly the person was. I'm far more likely to subscribe in the future because of that experience!!

I have had awesome results every time. I have tried a number of different sites. This one is my favorite one by far. There are no other sites worthwhile that can compare to Intelius.

I find the Intelius site very disappointing. The site is difficult to maneuver. Seems the site always prompts me to make a more (and more expensive) purchase. I also not able to find my account number or reference number. The data appears to be not as complete as I would expect. Some of the information is not required, such as other people with the same name living in other parts of the country. I requested information on a particular person living in a specific city and state but am provided with information on person(s) with similar names not related to my search. I would not recommend this site to others.

Very good. I was able to get the info that I requested...

Overall, I've had a very good experience with Intelius. We had encountered a problem at one point but they managed to take care of it really quickly.

Since there is no more phonebook Intelius is all over the internet when you are trying to find someone. We're not a big user of Intelius but it has been good though I would prefer a more flexible billing system, like carrying over. They have an expiration date and if I buy 100 contacts a year and just used 40 then I lose the 60. Why is there a sunset bridge for unused prepaid subscription?

Always a good result when searching for Veterans.

There should be an easier approach to address reversal. Prowhitepages has this without having to put a name in.

My experience with Intelius was okay. I love to use it because it provides correct information. Some of the information that internet data websites provide don't have the current address of the individual, company, or family member you are looking for. The information they provide us is the old address. Some of the information they provide are information of persons who have already passed away. They don't have current information so I'm still not convinced with all of it. Intelius needs to upgrade their system because what I have here is a premium membership, but it does not provide current information of a company or individual. They should not be providing information for 1990, 1985, 1984, 1980. They have to go deep, deep, deep.

I've had an excellent experience with Intelius. I'm satisfied with their service so I continue using it on my desktop. I do genealogy as a hobby and even though I would never publish the names of the living persons and their birthdates, etc I still want them in my file for posterity. I use it to obtain or confirm birthdates and also the person whose phone number I'm or birthdate I'm accessing often has other family members listed as well which is useful in reconstructing family groups. It's an enormously beneficial tool for my purpose.

I get too many numbers that come up saying it will be $4.95 and we'll send you the report.

We had a paid subscription with Intelius, which we access using the desktop method. This method works for us but sometimes it's a little hard to navigate through there. I don't find it real user-friendly and it's difficult because you find one thing and then you have to look for more information, and then you can't find the screen where you first started finding the person's name. We do searches on participants in a research study that we were not able to make contact with, and we search for them on Intelius to see if they're still alive. The one thing is that when we did set up the subscription with them, it was a really lengthy process. There was a lot of back and forth with phone calls and emails to get it set up. So that could be streamlined.

Was very pleased with the outcome of the info I was looking for. Also very pleased with my cancellation experience.

I was able to get same info free at whitepages. I took two days get info. I need to know more and your service had nothing. I had to use a different system to find info but got it. Was difficult.

Intelius works when I try to find people. Sometimes I can't find somebody, maybe because the system is not the most current.

We've had a wonderful experience with Intelius so far. We have a house cleaning business as one of our companies. We hired two employees and ended up with double the sales of the company. So we wanted just specific marketing to specific people, and we needed to know who the property owners were. So we extract that data from Intelius, then we end up with our own letterhead and make introductions. I have a manager who does the interactions with the Intelius team for me. She was concerned about downloading our current ads or our current list of people that we dropped to before they go away. That was an issue for her. But other than that, she says she likes Intelius. They've been doing a great job.

I have used Intelius many times over the past few years for investigative purposes. I am very pleased with the information provided and the price. I never have any problem canceling my service when I get ready to. Customer service is very easy to access, unlike some online companies. I would use Intelius again and I recommend them to others.

We bought the bulk package for our school system. I use the desktop method and since I spend so much time at my desktop it's perfect for me. I use it solely for trying to locate someone that I can't find for the school system. When I need to locate someone, the information is 85% accurate and I wish it would be better. I would recommend Intelius but people need to do their homework and make sure that's what they need.

Every time I try to look someone up, it asks for more money. I already spent more money than I thought. I would like a report on ** of Maryland and me. Please help. Thanks.

I have been using Intelius to find distant relatives with good success. If you know a place someone lived, it's very helpful; otherwise, it can be like trying to find a needle in a haystack. I like that Intelius lists past phone numbers, addresses, email addresses, job titles, and relatives. I wish it had an advanced search function to search by middle name (you can filter by middle initial), age or date of birth, and relatives. One thing I'm very unhappy about is that they froze my access 4 days before my subscription expired and wanted me to call them to extend--not cool.

Very, very, bad bad information, bad help. No help, bad bad information. Useless information. I had to get correct information from another source every time. Cost me a lawsuit against someone. First time they came back with no criminal record they were wrong. A second one false information tracking someone a DUI in Florida, was public record they did not find.

This is a good service. I just wish with returning customers, they just had a reasonable single use rate - none of this buy two junk. I'll be back anyway, but could do without the aggravation from the get-go.

A few months ago I purchased a short-term access subscription. I was updating a large church database, for which date-of-birth was an important, often missing piece of information. I was able to get all but two in record time. While I had access I looked up friends for whom I had lost track over a lifetime. I found nearly all of them and have had some great reunions. Thanks for maintaining a wonderfully helpful and accurate database.

We are actually part of the Juvenile Court in the State of Missouri. We use Intelius to try to track down parents and people that were looking for relationship to juvenile cases. Anytime we've ever need anything whether renew our subscription, it's been very easy and they've been very helpful. It's real quick and we get things done and get what we need. It's always a pleasure every time.

Half info was wrong. No license info, wrong phone numbers, no personal info. Very disappointed. Will not use again.

The information was not helpful in locating my stepbrother.

I heard about you while in line for pro bono help at the Probate Court to notify relatives of their status in the Estate. Thanks to you I located two and things snowballed after that. The money I spent no way would equal to what I saved in attorney’s fees. Hurrah!!

I love this site, and the only problem I seem to have is looking up a person who calls me using a Cell Phone. The only way I know of now of finding out who is calling is to call the number back and find out who it is. It would be very helpful if I know ahead of time who it is so that I would know if I want to call them.

It's nice to find out who you are going to be communicating when you meet them online on a dating site. I always get their phone number and research them before I give them my personal number. Intelius has been reliable to get me current information.

Reverse phone look up. Basic information is provided.

The information is accurate majority of the time. I market to absentee owners for real estate. Is there a way to see if a home address is receiving postal mail? If not, that would be a much needed feature for me.

I have used Intelius many times. A valuable feature is the software lists all those with the target first and last name. This allows one to select the person of interest based upon a person's middle initial/name. Also, the age of each person is shown so one can eliminate those with the same name, but is not the person of interest. Using the middle name/initial and age, the person of interest is usually located very quickly.

I have found long lost relatives and friends all over the US. It was easy and the user interface is friendly.

I first heard about Intelius from a friend that had used the product before. I searched in Google looking for ways that would help us search what's out there and what's available. I think it's our third year of having them. We took advantage of the Intelius free trial offer. I access it through the computer. This method works for me very well.

I've used Intelius for all my searches, including phone numbers. They give the fastest service, for a reasonable fee!

Very professional and accurate. Good source of information.

Great service. Whenever I've used this system I got all the information that I wanted at a fair price.

Helpful in finding addresses of patients - gives members of households, age of patient & choices of locations, also past locations helpful.

The information you provide is only partially correct. You provide 3-4 addresses and when asked and paid to verify, you only partially verify - you don't verify all addresses. Case in point, I asked for an address in Cincinnati, Ohio - you provided 4 addresses of which two were in Indiana. I paid to have the address verified and you verified the Indiana address, that was not what I was looking for. So, overall, you get a poor rating from me and I probably will not use your service again.

I had good luck finding a friend; however, unsuccessful another time and charged twice in the process.

I use Intelius People Search for business pretty regularly. We do about a hundred or so inquiries per year and that has been pretty solid and easy to obtain. Anytime I had a problem with anything regarding the account or obtaining record or any questions I had, conversation on the phone with them were fine. They've been excellent so everything has been working out pretty well.

I don't even like what you just put in the box here on being fair! I know my responsibility... you're not my teacher and this isn't a disclaimer. I feel it's a rip off at $50 a pop when I thought it was $50 for the month... the enrollment is a little distorted.

Your service is too expensive to use any longer. 10 years I have been a customer. That is no longer.

I did what I thought was a one-time purchase for .95, and without me realizing it they deducted 29.95 from my bank account, which I was not expecting, for a monthly search fee. I didn't sign up for that. They did refund the fee once I called, but that spurred an overdraft with my account. It's not right.

I have tried to cancel this and so far it seems they are not canceling.

Intelius is MOST helpful in locating old friends and identifying callers. Its information is usually accurate and reliable. I'm grateful I found it!

A long time ago we were looking at various online services and did a test with accuracy. One or two other ones and Intelius all had the information. I contacted both sales office and Intelius was able to offer us a deal that the other two really weren't able to do. Intelius offered us social security lookup feature that the others didn't have but we needed.

I wish there was no time limit on using credits... I don't like losing the credit if I don't use it...

Intelius is a very good site to check backgrounds for employment. We work in local industries with strict criminal backgrounds regulations so we find out what we need to know about employees from the very start.

Locating HS Classmates for 1950. I'm sorry to say that I didn't have much luck. Although the two people I was looking for were listed, the data was out of date. None of the listed contacts were able to help, or did not respond. When I used this service about 5 years ago, the results were good.

I use Intelius mostly to find the address and phone numbers of old friends with whom I have lost contact. For that purpose the website is very useful. In times gone by I used to be able to get those essentials for free but now I must subscribe and pay or find the information from the phone company once I know the town and state.

We had been looking for the person we found for 11 years and I was finally able to locate him on the Intelius site. Very informative site too.

I needed information about one person and new address. Was happy to get results for small charge. Realized if I didn't cancel would have monthly charge on my credit card. Called on 4/1/2015 to cancel. Am hoping this service is as good as their information.

I'm still a subscriber to Intelius so it's okay that they integrated it. They need to update their information quicker with the phones wherever and I'd say 99% of the searches have no contact information except the date.

I'm disappointed it does not give info for Verizon phones. It provides it for AT&T phones but not Verizon. I have to go to another service to get that info. Disappointed!

I’m doing research on family history and using Intelius. It works good. They were friendly and courteous when I called them up to order more.

We use Intelius to check out people before we rent out apartments. The person I dealt with was pretty good.

I used the service a few years back and it had a lot more information for a much more reasonable price. I would not use again.

Intelius is an excellent resource for timely, accurate and legally compliant background checks on potential employees and independent contractors. I am a professional fiduciary who is entrusted to hire individuals that work in my clients' homes. An accurate background check prior to engaging or hiring such a person is critical to the safety of my clients. I have complete confidence in Intelius.

We don't use Intelius that often but we have to search down people who are online and all they leave is a phone number. We're trying to get the property that they're renting so they can pay taxes on it. So in certain cases, we have to use it in that way and it works out well for us. I don't personally use it but some of the people at my office use it. I'm glad to have this tool available to us.

I use Intelius for business purposes. So, when I moved in to my position within my organization, we already had an existing account with them. We provide prospect research on donors and prospects to my non-profit organization. So, we use Intelius to find contact information for prospective supporters of our organization. However they don't have the most user friendly account. From my experience, I'm used to managing my subscriptions completely online and when we ran out of credits on Intelius like the last time I was using them, I couldn't just click a button and purchase more, which I thought I found to be sort of unusual compared to other tools I use.

I'm very happy with the information provided by this information services business. Every query I made checked out after I verified. While it's been months since my last purchase I will certainly make additional information queries in the future. I highly recommend Intelius.

We originally started with another company but then Intelius took over. They've just helped clarify addresses for us when we're trying to locate patients to deal with, with regards to their bills for medical purposes and stuff that we need to reach out to them. We've had bad information but it helps us still to locate them because there have been issues with billing or rebilling. So it's cool for that purpose.

I like Intelius. I just wish they could tell me where the people work because it only shows sometimes. It helps keep me up to date where the addresses were. However there are times when it says 477 when it should have been 417. But their team has always been great.

I just buy some number traces every now and then from Intelius. But a lot of the numbers don't come up. That's kind of disappointing when you didn't get the information you need. Other than that, I have no complaints with Intelius.

I tried two or three different online information provider. Intelius was probably the second one I tried. Went back, tried somebody else after Intelius, didn't like them. So, I came back to Intelius and have them straight since. I'm a recruiter that's why I need to find people. I have people in my database that are 15, 20 years old now or have an old address from 20 years ago.

Intelius worked fine for us. It's been a good product. We were looking for somebody to help us locate people and we just did some computer searches and discovered that this was a possibility with Intelius. It's been successful in helping us to locate someone and be able to send them a letter. Their team is fine and I interact with them during subscription renewal which is done annually.

Jessie with Intelius replied me promptly and assisted me to remove some information on their website. I appreciate his assistance.

We did saw Intelius on the internet, and we thought that it would be useful for our research. We use Intelius in our need to research people to find their contact information so we can call them about job opportunities. Also, their team have been helpful and professional. We haven't had any problems with them.

Intelius broadcasts people's personal information all over the internet. I am enraged to find my name along with my home address, my age, my zodiac sign, lists of all the people I am related to advertised on the internet as a commodity.

Intelius contacted us, apologized and offered to refund. It looks better that way.

DON'T TRUST WHATEVER THEY SHOW BEFORE YOU PAY! I checked for information before becoming a member and it came out they had information I was looking for. When I tried again (AFTER PAYING FOR MEMBERSHIP) the same information weren't available or they asked for new undue payments! Call center work hours is not real. Customer Service gives misleading answers, only trying to hide their responsibilities. They are aware that their business is a pure scam and only try to survive: It's a shame that major Credit Cards (I complained with American Express) partner with these people. Money never stinks!

For complaints registered, go to your CC company and dispute the charges. These are real scammers and will charge even if you contact them. When they don't deliver service for inquiries, they charge you anyway, and then start charging monthly fees. They are ruthless and need to be shut down.

I looked up the number **, which is a fax number of a person who has stolen my personal information including my Insurance Policy number. When I looked up the number, Intelius showed "Got it". Intelius showed I could get the information for .95 cents. The information showed I could cancel anytime in 7 days. I purchased the lookup and a window appeared and it showed to get your 60% discount click here (I am not 100% sure if it was 60% or more) so I did and it said the discount would be applied at checkout.

I am looking for anybody who can help me return my money and punish the scammers like Intelius. I have been spammed and intruded by Intelius, they charged my different credit cards starting with $1, and then spread to $21, $22, $23 so that it's not easy to recognize the charge pattern. A busy person like me, less likely will find the time to go over different amounts of money on every statement, different cards. In the course of one year, they charged me $304.08 just on one card. I took care of the wrongful charges on another card, and didn't realize that my AMEX was also hit. Intelius will probably get away with it. Is there any law watchers who capture this kind of data collectors? Why are you calling them data brokers - it's a pure scam~! Do you have any advice for me about how to get my money back?

This website is a complete scam. I had a debit gift card and was charged $65.85. Previous to seeing the charge on my cards transaction history I had never been on the site. My cards funds were completely cleared by this company. This is absolutely ridiculous, I called the company and received no help. They claim that there was never a transaction made.

I thought I was going to pay $1.99 for the telephone lookup option but this scums charged me $39.99 (one time registration fee) without my permission. And now I am signed up for monthly subscription of $19.99, again without my permission. So now that I am signed up, I realize that the information they have is completely useless. Fake address, fake phone numbers and nothing reliable. It's just a trap to get your money without providing any useful information.

Due to the false information such as relative relations, I have been harassed by collection agencies and investigators. I even had a repossession tow company at my door to repossess a car for someone not related to me! I really wish the CEO of this company had to deal with this type of BS!!! I think someone should be held accountable for supplying false information!!!!

Buyer beware! Intelius is a highly unethical company. I purchased what I thought was a reverse phone search for $0.95. I immediately get an email that I will be automatically billed $20/month for my new membership that I am sure I did not select. The Indian woman who answered the customer service line which I called immediately to cancel my membership attempted to make cancelling very difficult. She went on to tell me that I would be billed $7.95. For what? For a $0.95 purchase. Don't ever do business with this company. They go by different service provider names on the web so the fact that the company behind this scam is Intelius is not immediately evident. Buyer beware!!!

If you are not competent and serious enough to be in this kind of business, you should not be allowed to be! Wrong information on my education and work (I worked and studied in the same university). It says I went to a much smaller state university, when in truth I went to the largest public university in my state. Luckily for me, this smaller university doesn't even have the type of professional program I went to and the high degree I obtained, so hopefully it would be easy for me to dispute this error. Yet, this is insulting and dangerous!! What else will they get wrong?? Ugh. Hate incompetent/unreliable service providers.

I used Intelius to do a property owner search. The charge was $5.38. Fair enough. Ten days later I was looking at my bank account and saw another charge from Intelius for $19.95. I immediately called them and spoke with an operator who explained it was a membership fee for unlimited searches for a year. Be careful! When you are "agreeing" to what you THINK you are buying they throw in other agreements and you click on it thinking it is all related. They did reimburse me but that's bad business and on the sly. They lost me as a customer.

Intelius has put my company on their auto bill program without my approval. This is illegal and although they said they would refund that amount, they have not and no longer respond to me emails. Avoid them like the plague. I now have to do a charge back. Not the way I want to do business with anyone.

I ran a background check on a prospective employee. It is a very uncommon name - chances of being another are slim. I paid $14.95 - and of course, they want you to sign up for a membership but you can cancel within 7 days. I put in my credit card info and back the report comes.....for someone with an entirely different name - not even close to what I requested. NOTE THAT I GOT NO WARNING THAT THE REQUESTED NAME WAS NOT FOUND - just came back with a different name. The record returned was of someone of the opposite sex, who lived in an entirely different county. I immediately cancelled my account, and when I did so, made a note that I wanted to be refunded the amount paid since the report was wrong. Imagine my surprise when days later an ADDITIONAL charge shows up on my credit card statement. I was expect a refund and instead there was another charge!!

Intelius are crooks. They gave me a phone # of a long time friend, charged me for it, it never answered for 2 years. Screw the internet and the satellites that control all communications should be suspended from use by! **.

Well, this so-called "people finder" has put me in several places and locations I have NEVER lived at, has listed family members I DON'T have, and has even given me three new aliases! Joy! Why waste your money on a useless report full of inaccuracies, falsehoods, and other non-existent information that is way off the chart? Because some people are so gullible in thinking they will be able to "locate" a missing person or dig more dirt on someone whose life has been violated by such reports. Shoot, what if I was to look up my favorite actress's name and address? Zing! Think that should be made public information? I would think not.

Paid the $15 for a single comprehensive report, and they provided - quite literally - NOTHING. It was a blank .pdf form with the name at the top and nothing - at all - in the remainder of the form. When I emailed to ask for a refund, they refused, then had the balls to be ** about it. Seriously... pick literally any other company if you are looking for information. There is no way that anyone can possibly be worse than Intelius.

I called and told them they had a mistake on the website. They had a Lois ** listed as my relative and living at my home. They told me they wouldn't take her name off, and my/our home and phone number. I asked how they got the information and he said public record. I asked him if he would go on my county website and check again and he said no. For me they are giving out false information. Now I'm receiving mail and phone calls for a person I don't know anything about. What should I do?

Please DO NOT spend your money on this service. I was searching for my ex who has not paid child support in 10+ years. When looking up his name they had MY current address. I just moved here and have not had contact with him in 10 years!!!! There was also another poor woman whose name was on his account and from what I can tell the only connection she has is to have a similar name as mine, but otherwise is happily married in another state!!! I was refused a refund because "The information that we have provided is the most recent and most updated information available in the databases that we have accessed." Yes, MY information is accurate... except that you have my information listed under my ex-husband's name!!!! I was given a pat on the back consolation with "Normally this service would be billed at $19.95 per month. Since it was canceled within the 7-day period, you were only charged $7.95 for those 7 days of unlimited access" Lucky me!!!!! DON'T DON'T DON'T USE THIS SCAM OF A SERVICE.

Intelius will tell you they need one to three days to complete your search, but you only have 48 hrs. to cancel membership without being charged $20.00. Now, do you cancel in two days or do you wait for the third day to roll around in hopes you get the info you need? Let me advise you so it doesn't cost you 20 bucks to be told they can't help you, CANCEL!! It will inevitably take them 3 days to send you that email telling you that "unfortunately" they cannot help you. What a scam...

I was not aware that they charged $19.95 PER MONTH for membership. I feel that I was misinformed. Also, I have to say that more than half of my desired searches came back with no information found. This is a total rip off and I cancelled tonight when I looked at my CC statement and realized that they were hitting me each month for $19.95!

I ordered a telephone number for $0.95. Two months later, I noticed a charge for $19.95 on my credit card. I hadn't noticed the one for the prior month and after speaking with the representative, I was informed that all of the customer agreement stuff that everyone just clicks and doesn't read states that it is a trial membership and then a $19.95/month service. I saw no mention of this anywhere on the website. In researching, I see that this problem goes back many years and has resulted in a settlement in 2010. But it's 2013 and they're not abiding by the settlement. A very fraudulent business practice! This should be another class action lawsuit to shut this company down.

A family member was searching for a long lost friend in the US. She used my credit card as a one off inquiry with Intelius. Since April 2012, Intelius have charged my card 24 times for amounts of 20 USD per fortnight, without authority. I suspect they have fine printed some bogus contract to legally justify outrageous charges for a minimal service! I have managed to cancel any authorization to charge my account, and received confirmation of this via the e-mail of the family member who set up the account in good faith. I have advised my bank and they have cancelled my card to doubly make sure of no further scam on my account, and are going to contact this scabby company run by one Naveen Jain, one of 7 ex-Infospace executives. I hope the so-called human agents of this scam are run to ground. Please advise me of your receipt of this complaint. I am living in the Blue Mountains, NSW, Australia.

I went on Intelius for a .99-cent phone reversal on the 10th of October 2012. Then I went to use it again today on January 25, 2013. I found out that I have an account with them with a password and everything. I know for a fact that I didn't make an account with them. I have the same password for everything. I finally got into the account to see what was going on and found that they have been billing me since October 12, 2012 for $19.95. They have charged me 13 times of $19.95 in 90 days. I was pretty floored to find this out. So I ran across this situation from the guy from Everett Washington said, "If you tell them you will contact the BBB and the Attorney General about their situation and what they are doing, you can get a refund."

I decided after multiple negatives at this job to call it quits. When I was hired, I was told I was being hired for a sales role which then turned into a customer service role. But what sent me over the edge was the fact they knew they were robbing people of their money and we could not refund them their money unless the customer mentioned the BBB or the Attorney General.

On 14th of Nov, I visited the website to look up a phone number and paid a $.99 fee. Then they started charging me monthly for 2 subscriptions of $19.95 each. I didn't catch the charges until recently 12th of March. I called and cancelled my subscriptions and asked for refund and all they can do was give me the current month. I asked to speak with supervisor and they stated supervisor cannot assist me and I will get same answer. Someone needs to shut these people down quick or have them change the way they charge for services. It was very misleading and I have contacted my credit card company as well.

I cancelled my subscription to their services several months ago. However, I received notice from my bank that they had charged my account for another payment on 1-30-12. As this was a debit card and I didn't have enough in my checking account to cover it, I was charged both for their fee and an NSF plus a second NSF for a charge I had made. When I complained to them, asking for a refund, they told me they cancelled the service they had just charged me for. I objected, saying I hadn't cancelled merely asked for a refund, I was told curtly that the matter had been handled. So, they just took the money and ran, leaving me with no coverage, no refund, and two NSF charges.

They advertise on their website to find people/background check, etc. I was under the impression I was paying a one time fee of $14.95 to search unlimited for 24 hours. They keep charging my account outrageous fees. I was charged within less than a month, over $100.00 for using their site one time. I have called twice, to cancel my account, to which, they have not honored my request. I had to cancel my credit card I used with them, and get a new card, in order to prevent them from continuing to charge me! I just did research online, and found a list of people complaining of the same issues with the company. They are scamming people, and getting away with it!

Intelius is a fraud! I went online to purchase one single phone report for a telephone number that was harassing me. When searching for a company that provides that information, I came upon Intelius. They advertised that they charge $0.99 for one phone number, and that’s what I believed had happened. When I received the phone number information, it was absolutely incorrect. It gave me all wrong information. When I was balancing my checking account, I found that they had charged my account twice for $19.95. I called them and they said I joined their identity theft program, which I had not! They are fake and fraudulent. They refused to reverse both charges. I would warn others to never use Intelius ever!

Intelius is operating a scheme and fraud. They charged me $19.95 on my credit card, for services that I did not request, without my authorization.

I used People Search by Intelius to locate a former tenant. None of the info was accurate; one address was a parking lot, and the other address did not exist at all. I spent a half day driving to the addresses given to me, and the report was $11.89.

Due to fraudulent activity, attacking a family member, we are combing through the Internet to insure our personal information is no longer for sale on the Internet. We contacted Intelius and explained our situation. However, we were informed by a Customer Care representative that in order for us to secure our information to be not available on the Internet and through their site, we have to provide a copy of drivers’ license of each person we are requesting to have their personal information and name removed from their website. My answer to that is we did not consent to have our personal information listed on their website in the first place. Therefore, we insist on having our information removed or we will take further action. The Customer Care representative did not cooperate. I spoke with this gentleman on the evening of Wednesday, April 27th at 10:00 pm.

I have charges that I did not authorize from Intelius, which is a scam per the internet and free credit reports. I have never ordered anything from these companies. Citibank/Sears refused to remove the charges from my balance. And they told me I have no rights since I am a deadbeat because I am unemployed. And if I report this to you, they will make sure I don't get a job and lose everything.

This is a company that help search for people. I purchased one report for $9.95, which I paid for using a debit card. Close to that time, I was charged for $19.95 for a service I did not apply for. I just received my statement and saw the charge. I was doing some checking and I found another $19.95 pending on my account that was not yet posted. I called the number and they are going to refund the amount that is pending, but they would not refund the charge from last month. I did not intend to apply for the service, nor did I use the service. I am not sure how I got signed up for this, but I can say it was not a clear process. The company would not consider refunding the $19.95.

I paid $4.99 for information on a phone number and the site guaranteed no charge if no results were found. It came back with a result that was not correct or current, but then told me I could pay another $4.95 to find out if the information was right or current. I sent an email stating I wanted my money back, that I did not receive a correct or current information and was not paying more money to get that information. They replied and said I could have a free search, but not my money back. I told, "no, I wanted my money back" and they told me no!

On Aug 18 2010, I ordered the 24 hour pass from Intelius. After finding they did not have updated information I called to cancel. I was told I would be refunded the money I paid in one to two business days (Aug 20). On August 26, 2010, Intelius took out the amount of the order that had been posted to my account on Aug 24 (4 days past the "refund"). When I called to see what went wrong, I was told the "refund" was being posted to my account that day. It was posted but took additional time for it to be "back" in my account.

I am responsible for several properties that are unoccupied for extended periods of time and the USPS likes to dump undeliverable mail in the mail boxes, but that is another story. One piece of mail was an important document and I went about finding where this person actually resided. I started at People Search and was redirected to Intelius.com where I paid a $0.99 credit card fee and found the address of this person and delivered it to him for which he was very grateful. The next month a charge for $16.95 from privacymatters123 showed up and this was repeated the following month. I called my credit card company asking what this charge was and they told me to call the 1-888- number that was shown on my charges. I was out of town for a while and dropped the ball with checking out privacymatters123 but when I did check them out on line and by phone I discovered that they were scammers.

I went online May 7, 2010, to purchase one mailing address from Intelius for a charge of $1.95. It appeared that I had accidentally purchased a monthly membership for $19.95. I immediately called the phone number provided to explain my concern and get it straightened out. I was told by a very nice lady that I had indeed only been charged $1.95 and I had done everything correctly and there was no additional $19.95 (per month) charge. I thanked her graciously.

This is an internet service to do investigative background checks, people searches, etc. I used the service to find a person in connection with my mother's estate. The people search option was $1.95, which was debited from my account on 4/7/10. I read the agreement language carefully and did not find that I would be charged for any future items. For the next several days, I kept receiving phone calls from an unknown caller. When I answered, I was advised that based on my Intelius purchase that I was eligible to receive large discount coupons. I would receive a free sample of coupons, then if I liked the offer, I would be billed $19.95 per month to receive future offers. I told the caller that I was not interested in receiving any samples, not interested in the offer at all, and did not want to be charged, to which she agreed and promptly hung up on me.

I went online to perform a onetime people search for $1.97. Apparently, the company said that I agreed to a $19.95 charge monthly. When I saw this issue on my checking account, I contacted my bank and then the company. All I ever agreed to was a onetime charge of $1.97, period. When I contacted the company, I was told and requested a refund I was told, "That’s not going to happen," by a 'supervisor' named Emma id # 8876. If I ever agreed to what this company is saying then it was done to get to the onetime check and it was not clear as to what I as a consumer was agreeing to. There were many pop ups and I just wanted 1 check and that is all I ever did.

It's a Rip off! Don"t use it, not even once! I used the "free" and it ended up that they would charge 99 cent so I went with that. And when looking at credit card, they never charged me 99 cents; they charged $19.95 three times in a matter of a month. They refuse to give any refund!

I just happened to google my name and found that my personal information was very easily available for all to see on the web. I have emailed the company to remove my name from their database. They say this will take 3 weeks. I am concerned and upset that I have no recourse or control over what personal information is published about me on the web. There should be a law that limits having this type of information readily available. I feel very exposed. I feel this is a personal security issue and information on my date of birth, address, and phone number should not be so easily and publicly posted on the web.

This is a scam, plain and simple. I used the internet service of www.Intelius.com. Who must have given them my information? Then Valmax and Twenty4proplu started charging my credit card with 2 different services, which I know nothing about. I was charged $24.95 a month. I did not see or notice the charges at first, thinking I must got something from a website. Then I saw the charges were ongoing. I called the phone number for Valmax first (888-241-0049) and was told I purchased some discount service. I told them I never would purchase any discount service and that I never signed up nor was I notified of these fraudulent charges. They refused to refund the money, and then they said they would reverse the last payment and credit my account. I said, "That's not good enough, as you are scammers, just plain thieves." The person said, "My ID is **. Thank you, but this is all we can do."

On people, they say they can find avg. income, judgments, property, bankruptcies, address and other information. They took my money $39.95 and gave none of the information which they lead you to believe they can obtain that information on the person you inquired about. None of the information they said they can get was accurate and when I called, they tried to tell me that it states the avg. income for the area, etc. This is what they state they can get which is untrue. Please close this website down before more people get ripped off.

In attempting to pay Intelius for a phone number and address they provided me, they illegally passed my banking personal data on to others without my permission. I now found out that I must close this account, wait about a week for a new charge card, then proceed with my life and hope that they have not scammed me for other charges they passed along to others.

I went online to search for an ex-army friend whom I lost contact with. I authorized this fee (1st time $0.95, 2nd time $1.75). The website stated after these purchases that they offered an identity protect services for $19.95 and if I chose not to honor this services, I would have to cancel within 30 days or my credit card would be billed. I cancelled the services that same day and time, as well as received a confirmation page back stating my request had been received and my credit card would not be billed.

I utilized Intelius.com people search online. AceSavings.com accessed my account through Intelius and deducted $24.95 from my account. Ace Savings claims that I clicked on a window that said "Save $10.00 instantly" and by doing so, I joined their club. I did not authorize AceSavings.com to access my account. As far as I am concerned, they stole this money from me and I happened to catch them. I usually keep my account at a $20.00 balance, I just happened to deposit $45.00 in my account the day before or I would have bounced 3 checks.

Stole money from my checking account. No notice, no warning, no invitation, just charged my checking account with a bogus protect identity scam. I used their service to search for someone, paid $14.95. Then they took my card information and charged me for a service I did not request, sign for, or even view. I read all small print, and there was no indication I had enrolled in any future service or continuing payments. Consequences: $19.95 on the checking account, hours trying to track them and more hours with the bank disputing the charge. I hope we can shut these guys down.

I ordered two different reports on the Intelius website looking for a conviction on someone who had violated one of my family members. The police told me it was public information and should be easy to obtain. I paid Intelius for two separate reports only to have nothing turn up. The person I was doing the search on does have a conviction which should have showed up on the report I ordered and paid for. Intelius refuses to refund my money. Very frustrating.

I was charged $19.95 on my bank account for services I did not request. This apparently occurred after visiting a website for another type of service

They offer a one-time use of their people search for $3.99. Then they sign you up for a monthly subscription for $19.99 that they automatically withdraw out of your checking monthly. I contacted them online and told them to stop an unauthorized subscription, and the said they would review the matter but charged me again the next month. I contacted them by phone and told them I would take them to court, but they won't stop stealing money from my checking account and won't cancel my subscription.

I have requested in writing and via telephone for this company to remove my information from their website. Although they did remove it, they put it back on. I am not sure what the company address is because they do not post it on their website which is LookupAnyone.com.

On 12/15/2008, I had a transaction from LookupAnyone.com, which is Intelius. My transaction number was **. After this transaction, which showed up on my account 12/22/2008, other companies made unknown and unauthorized charges to my Visa debit card. After almost $500 worth of overdraft charges and several weeks, the bank finally got the unauthorized charges debited to my account and dropped the overdraft charges. I went through a lot of stress and had to borrow $500 to cover my expenses and bills, until it was straightened out by the bank's fraud department. I would like to prevent this from happening to others. I learned after it happened that Intelius has let this happen to people's card information before. Are you going to contact the Attorney General about this company or should I? Any help would be appreciated.

This website claims to offer a 99-cent telephone look-up service. If you receive a call from a number you don't recognize, they provide the name of the person calling. However, they kept my credit card number in their system and then tried to charge $19.95 per month for their identity protection service. I read all of the fine print carefully when I ordered the phone look-up service and there was no indication that I would incur any further charges. The internet is full of these kinds of scams. Freecreditreport.com works the same way - you get a free credit report and then they will charge your credit card a monthly fee until you finally get through to them and tell them to stop. Their phone lines are always busy to make it harder to get through to them.

I thought I was paying for a one-time reverse phone number look up, but I am being charged on a monthly basis. There does not seem to be a customer service or way to contact them to stop the additional services that I did not okay or contract for. How can I stop this and not be charged? Please help me!

I went to their site and authorized a 99 cent transaction... When I got my bank statement, they had charged my card 2 additional charges of $19.95... When I called, they took one of them off but said they couldn't take the other off because it was 30 days... According to my statement it was only 25 days between charges... Either way I did not authorize these charges.

I asked them to cancel my account after a free trial period and they have charged my credit card for services on 10/11/08 and again on 11/5/08. They have charged my credit card without my permission. I am also notifying my credit card company on this issue.

Last year I used their service for 1 time. However, the company kept charged me through my credit card every month! I called them they stopped charged. However, few months later I noticed that in my new credit card was charged by their company without my authorization. I called them; they refunded the latest month to me. I never thought they would do this to me!!! I don't think they are allowed to do this to any consumer! All I need is to have them refund all the money back. I am not sure how many customer they did like this??? I would like to report that this company is a scam!!! They are a fraud company! I wish somebody can make them stop cheating!! Please help.

I was trying to find a long lost cousin, so I ordered a one time only telephone number report for $4.95. Some time later I discovered two monthly charges to my debit card for $19.95 from Family Safety Report which I didn't authorize. It turned out to be a service that allows you to search for child molesters in your neighborhood. All of my children are grown and I would never have signed up for such a service, especially since you can go on to Gov. sites and get the same info for free. There was no email confirmation for this membership, nor for the charges.

Did an online search that brought back old useless informaton. Before doing the search intelius.com said it was a one time fee of $4. They then charged my credit card $11.40 instead of the $4 they had stated. They have just charged my card again, this time $19.95 for a subscription. I did not join or request any subscription. I DID NOT AUTHORIZE THE $11.40 OR THE $19.95 CHARGES. They are fraudulant charges put on my credit card without notification, authorization, or permission.And since then, they have put my personal unlisted information of my whereabouts online.

I logged and paid for info relating to date and sale of a former property I owned in Brooklyn. Info showed only one sale of the property dated 1958 listing the party to whom we sold the house which was accurate. We purchased the home in 1960 and sold it in l974. I paid the $14.95 (#13173319) and asked for charge to be reversed because the info was inaccurate and they refused to reverse the charge.

i am deployed in afghanistan (us army 69th infantry from n.y.) i went on www.intelius.com to do 2 reverse phone searches and a backround report to find a old friends number to tell him i am deployed. the 2 phone searches got cancelled and they still charged my card 9.90 each search and the backround report using my friends old number showed the wrong person(s), i did not get any info i was promised.

I ORDERED A REPORT TO DO A REVERSE TELEPHONE NUMBER CK. FOR A PERSON WHO WAS SENDING PORN E-MAILS ON MY TELE. THE INFO WAS OUTDATED, INCORRECT, NOT THE RIGHT PERSON AND NOT THE RIGHT TELEPHONE COMPANY. IT SAID IT WAS A LAND LINE, WHEN IT WAS A CELL PHONE. THIS INFO WAS OUTDATED BY OVER 2 YEARS. I ASKED FOR A REFUND THEY REFUSED

These people are listing our phone numbers(which are unlisted) our addresses, my husbands duty stations (Navy) and for a fee will sell you our social security numbers, our real estate property info and location. Plus criminal background checks, birth dates and telephone verification. No wonder peoples idenity are being stolen and fraud is committed...these people like intelius are a feeding ground for criminals. Even though some of the info about us is incorrect, alot of it is fact and we want our selves removed from this and any other sites like this.

Intellius advertises they will return the name and address of the person by giving them the cell phone number. I paid $14.95 for this service and received the cell phone provider (US Cellular) city and state. I requested a refund by email as their services are guaranteed and received no reply or refund.