Intelius

Could not receive a report I ordered. Contacted Intelius and they helped me understand why the report would not show up. Have been receiving numerous calls from unknown numbers. Been blocking all calls. Agent was courteous and helpful. Asked if I wanted to cancel because account would renew and there would be a $30.00 fee. I am on a fixed income and this was helpful because I only use Intelius when necessary. I would highly recommend Intelius to anyone and my friends if they need the type of service Intelius provided. It is so refreshing to talk to a honest, helpful and courteous company!! Thank you, Intelius!!! A happy customer who will return.

I have been using this service for a while now, for both work and personal matters. The results are astonishingly accurate, and if they are not, they are close enough to help you get the information you are seeking. The various ways to search is extremely helpful. At my job we use a company to pull information on policies, and numerous times they were unsuccessful with the information given until I searched on Intelius and provided them updated/accurate identifying information on an individual. The customer service is also high quality, and I want to specifically call out Adam for the help he has provided me for the one and only time I needed customer service. I recommend this service to anyone who works in private investigation, and honestly am going to try to convince my employer to work out deal so our whole firm can benefit from their services. (I can't keep running reports for everyone here lol!)

Food for thought. I opted in to your trial with the understanding that I would receive a full refund if you were unable to find the info I sought. You didn't find it. Based on the language presented, what do you suppose my expectation would be? The language in the cancellation confirmation email I received is a form of "dark UX". Designers understand and know web usage behavior. They know that people scan and look for info that meets the criteria they seek and move on. "Your order has been canceled, and the initial purchase amount will be refunded to the payment option on file." Most users will read that and think they're done. Don't need to read further. Their purchase will be refunded. Period. No more charges.

I was going through my paypal statement and saw 4 charges from Intelius. Three being for $29 a piece and one for $0.95. I was unaware that these were occurring due to the charges being tied to a CC that was stolen and subsequently cancelled; and replaced with a new card number. I'm not 100% sure on how those payments were able to continue, whether it be a paypal thing or a bank account thing, but I was surprised nonetheless and it's not like they were just some $2.99 charge. I immediately cancelled with paypal and then contacted intelius. I wasn't expecting much, to be honest I wasn't even sure what those payments were for exactly, but I knew I would like to be refunded. Within 24 hours I received an email from them with what the charges were, the account they were under, and a full refund to my account. (haven't gotten it yet as I just read the email and its the holiday weekend- but the email seems pretty official). Very appreciative of their customer support and resolution.

I was trying to find my grandson. I found it very interesting the many topics you ran through. Most of the listing about him I recognize, he had moved a lot and I had no idea where he was. Obviously, he does not keep in contact. I sent a letter to the last known address you gave me, no response. (I think he got the letter.) I had received a large check that came here for him, (he lived here six years), but my letter got no response so I returned the check today. Thanks for the information you supplied. If I ever want to find someone I will use you again.

Last June I was trying to find someone so I ran his name through Intelius (we'll call him John Doe). I found him another way before I actually ordered the report, so I never did order a report. For the past ten months, all day, every day, I have pop-up ads on my computer screen telling me that I won't believe what's in John Doe's report, I need to see what John Doe has been up to, etc. Apparently it does not occur to Intelius that if I haven't ordered a report in ten months I'm probably not going to.

I paid $3.99 for a one time look up and it actually totaled about $7. Then 5 days later they charged almost $32 that I NEVER agreed to and refused to reimburse me. I only looked up ONE number. That I overpaid for in the first place. On top of that the information that they gave was YEARS OLD and outdated. It was useless actually. Buyer Beware. Save your money. Don't fall for their deceptive practices.

Thanks for cancelling the fee per month. I may restore it in the later on. Your help gal when I called was very good at communicating the options and pleasant to work with. Thank you for having such a gal answering your clients calls. Also, for your services you provide. I will recommend you to anyone.

Lisa is an excellent customer service agent whose first language is American English, who solved my problem immediately, and signed me up for the program that is a perfect fit. Please give her a raise.

I am 77 years old. Adam had patience for an old man. He treated me with dignity. He was very knowledgeable and answered all of my questions. I was very slow and it did not bother him!!! He is a keeper.