Intelius

I attempted to do a reverse phone review with Intelius. The site popped up a blurred out image of a file telling me that I could get this report for $.095 if I sign up for their "premium membership" at $29.95 a month - but I could cancel that membership at any time after the initial payment. I made the initial payment - and found that the blurred file that was "ready" for me did not exist! I got an email some days later saying, "Sorry, we couldn't find any information about your request." But they did charge me a $7.95 cancellation fee on the membership anyway. Don't go near this company. They are trying to get your money without providing anything you can't find for free elsewhere. And PayPal won't judge a claim in your case against these folks, so they have at least that payment service in their pocket. Liars and scams.

I made a useless self-research that I didn't benefit from and they charged me 1.09$ for it just to find out a couple of weeks later that I got charged another 32.95$ for their ** membership which I have never used and don't need. I called to request my refund and the guy tells me that It's non-refundable and it's their policy. I had to yell and scream and ask to speak to a supervisor for him to agree to process a refund out of "courtesy" he said. The guy seemed like he was familiar with the process and it wasn't the first time to yell at him. Overall, ** experience, terrible scam company, and useless background search value. Just save your self time, money and effort and don't go near this company.

Advertise $0.95 cent per contact charge which if canceled within 7 days no other charges will be applied. Well, they forgot to mention that even when you cancel they charge you $7.95 as attachment to promo. So you get screwed anyways. Way to steal money out of consumers. Furthermore, the info they provide doesn't tell you anything, unless you pay more for more detailed review and then get charged on top of it. Shame on them.

Intelius is a scam company, plain and simple. I ordered a "people search," which was stated to be $0.95 with a 7-day trial in their membership. This report was not even worth $0.95, and I requested to cancel. They agreed, but days later I saw they charged me $0.95 plus $7.95, AFTER I had cancelled. The scam is, they lead you to think you can get a "people search" report for $0.95. But they will later charge your card $7.95 or $29.95 recurring, depending on when you cancel. The $29.95 is for some "paid membership," but they don't even provide much explanation what the $7.95 is supposed to be for!

I requested to find out details of a certain phone number. Gave me multiple addresses. Everything incorrect in the report. Called and cancelled within the time frame so I don’t get a monthly fee. Didn’t bother to check my detailed bank statement and realized that they never cancelled my membership and I was getting charged for service I didn’t use. Tried to explain the situation today and the agent I spoke with says anytime someone calls they have a date stamp with the account and it doesn’t show that I called to cancel and it shows that I used service every month!!! Total scam, I don’t mind paying for something that I got service for. Reports are inaccurate and they set you up for automatic billing. Never use this service! Total scam!!!

TOTAL SCAM!!! My son needed a background check for a travel abroad program. He's 21, active on social media, has had numerous jobs and has attended two colleges. NO information come up for him: NO phone number, NO social media, NO education, NO employment, NO email. The one bit of info they did list was WRONG - my husband's name was spelled wrong and they listed his age as 21. He's 57.

I recently tried the 7 day trial i wanted to do a backgrounders check on a nanny for my kids. I started the trial to look up 3 particular prospects. I put my info and agree to pay the fee to see if I have funds. Upon the search I reviewed the info given to me and tried to match it and it didn’t add up on anything. All the addresses were not up to date, backgrounds, phone numbers. To give it a chance I looked myself up. They have no number, no criminal record, or previous addresses I used. I cancelled my trial the day or next day and on the 8th Day was charged $7.95. I think maybe if it was accurate I would have kept it; but a complete waste of money. Smh. I wish I could get everything back but now I know.

We had a month membership and told it would be $19.95. Instead we were conveniently charged $29.95. After 4 emails asking about the price difference, I was then asked by a customer rep what my concern was. He never read my question. The next email was a standard form letter saying call the 1-800 number. I've tried both Truthfinder and SentryLink and found them to be superior. Plus their customer service actually reads your emails and responses to them. I would avoid Intelius at all costs.

Offer a check for $.95. If you cancel without using your background check it they charge $7.95 to your card. If you actually use it they charge you for $29.95 membership starting at time of the ".99 best ever offer". Do not fall for this scam!

I really expected this outcome, so why did I go ahead and give them my information anyway? I am being harassed by an unknown person in another part of the country. I REALLY want to know who the person is, which is why I decided to go forward with the handing over of my credit card information. After paying the 95 cents charge, surely I knew there would be more, but I tried to cancel after the free trial membership. Once I got the $29.95 charge on my credit card anyway, despite having canceled, and called to object, of course they said that there's "no record" of me calling to cancel. Right?

Worst company ever! They give you a so called “trial period” for 7 days, which would indicate to most people that there is no membership fee unless you use their service. I canceled after 5 days without making any inquiries and was still charged $7.95. Customer service tells me that according to their terms “trial period” meant that I am charged only $7.95 instead of their $29.95/month fee. Obviously, the company is intentionally deceiving their customers. Find another background search company - don’t use them. There are plenty of reputable companies out there.

I looked at 2 records and know that both records were so very far out of date. The information is completely useless. They seem to only have 20 year old phone books and whatever was available in them. This is a complete waste of money!!! I am canceling my subscription.

I paid $39.95 for a search which was to include a detailed search. I received a partial report with details easily found for free. In order to receive the information promised in my membership, Intelius required more and more payments. My $39.95 got me absolutely nothing as promised.

I did a background check for my daughter, who requested this as part of a self-dox to see what she looks like on the Internet. I provided her name and current address. For $50, the report provided exactly one additional address and her birthday. The most basic freely available information such as prior address (my home) and current relatives was not found. The report was instant, so it's clear that no real database searches were conducted. But you can spend much more if you want additional databases to be searched, but this isn't at all clear until you've already committed $50. You can learn 10 times more by simply putting a person's name in the Google search bar.

I ordered a background check online. When I went to retrieve the report, additional boxes appeared on the screen, which appeared to state that simply clicking to retrieve the report would trigger an additional membership, and the pricing of that additional membership was unclear; the additional boxes had various amounts. It seemed like I had to pay an additional fee to get the report that I had already paid for. I simply wanted the report that I paid for. Customer Service stated that amounts paid were nonrefundable. Whatever. SCAM.

SCAM... Complete Robbery. By no means give this company your Personal Information. What was supposed to be a one-time .95 cent reverse phone lookup has turned into hundreds of dollars lost (over $300). If you even do 1 lookup, they consider it a subscription and begin charging you $29.95 a month. I called over 10 times to get this rectified and was reimbursed 3 months but that is all the one office could do, they said they would put it through to HQ in Washington, but they are not accessible via phone and would email me with an update. Never got an update. They are a total joke and I can see why they don't "have" a phone number, they would be riddled with calls of complaints. Very disappointed that such a business is still open. Time to go to the Better Business Bureau. Nice not talking with ya, Intelius.

Please DO NOT use this company! Total scam! I agreed to the $0.95 to look up a report and canceled before the subscription charge and was still charged the $7.95! When I logged in to their website to look up more on this charged, I noticed that they put "canceled before subscription" and was STILL charged for it! I called customer care and of course said the charge was none-refundable... didn't even apologize for the inconvenience, not that it would have made any difference. DO NOT USE THIS SITE, ALL THEY WANT IS FOR YOU TO FALL FOR THE FAKE PROMOTIONS. Totally agree with the bad reviews, they should be investigated! Someone please do something so they can stop taking people $$$$.

I was looking up info online, Intelius advertises, "LOOK UP ANYONE FOR FREE FREE." Before you can look anyone up you must FIRST REGISTER. So I did. Part of the registration process is entering your credit card number which "will not be charged" before you can retrieve your FREE report. Next thing I know there are charges on my card for a total of $60.85. THIS COMPANY is falsely advertising. I DEMAND A REFUND.

After pulling one report, their website automatically and disreputably signs you up for a premier service which you are supposed to cancel somehow but they don't direct you how to do that. Then they proceed to charge you 29.95 per month MANUALLY. My bank verified that it wasn't even a subscription based charge. On top of that they don't send you a confirmation email of the charge which has got to be illegal?! I'm finding it hard to fathom. The only way to see it is the surprise in your bank statement. NEVER USE THIS COMPANY. They should be investigated.

The report they provided was no different than what I found on the Internet with a free search. The $8.95 spent is not worth their effort. Recommend you avoid this website. Requested a refund do their lack of information but was denied. Learned my lesson to not trust a site that already has horrible reviews.

I recently used this service to pull a report on some creep who's been stalking me for years. What I got was garbled information on several different people with his name. (One past address listed was his but it was the wrong birth date.) There was also no record of the restraining order I took out against him a couple years ago. To add insult to injury, they charged a $7.95 fee I never even agreed to. Like I said, totally worthless. If you want to dig up dirt on someone, hire a PI. You'll pay more, but the information will be worthwhile. Cheap is dear.

I paid the $4.95 (I believe) and received my report. Every email and phone number that was provided was incorrect. I will never use this service again. I wish I would of read some reviews prior to my purchase.

The free lookup shows they have all types of information on the target of your investigation, but when you buy and pay for the report it reveals that there is no, none, NADA information available. They will refund the $19.99 if you phone in the first 7 days for the ongoing Membership, but not the $49.99 for the report even though the report is essentially blank.

I signed up to receive a report on who owned a cell phone number that kept calling me. I submitted the number and waited for my report. I received notification that said they couldn't produce the report and sent my request to a 3rd party vendor. That company couldn't produce a report either so they refunded 95 cents for the original search. I didn't receive my report as described. I then decided to try my own cell phone number. The report came back listed to two different individuals who share my last name but I am not related to them in any manner.

I did what I thought was a ONE-TIME search for an address and paid the small fee for getting the address. I did not happen to notice that this put me into a membership free-trial that IF I did not cancel within 7 days, I was a member. I left the country after that for 7 weeks so have now paid $64+ for that one address and a membership I did NOT WANT. It is a very good way to make money to have non-refundable membership fees. But they are "very sorry" this happened to me. Yeah-I am sure! BEWARE of using their website.

I will never use this ever again, they sucked me in with a free trial and never provided the billing statement which is so common of any NORMAL business to offer a receipt of the purchase, I paid $29.95 for a monthly reoccurring trap after the free trial ended for over a year! Yes I was being billed 30 dollars a month for 1 year and 3 months... without knowing. I never received any emails under my payments so I never knew. I never knew until I checked my banking app and saw Intelius 2223 some random weird thing I didn't recognize, so of course I looked it up, I felt so scammed, this is a scam and the story gets better. Readers grab your tea because I called them!

Turned out only 1 of 5 addresses I have been registered at in this state. No email, number, nothing on my arrest record. Also tried searching for known criminals with no result. This company is a scam.

Whatever you do don't use this. They tricked my daughter into buying a $ .95 trial. She cancelled within the time frame and they charged me again. They won't refund it because they're scamming people and it's the only way they can make money.

I signed up for a one week trial advertised as 95 cents. The service yielded no useful info, so I canceled immediately. Two weeks later I'm hit with a 7.95 charge for the service. They don't outline their terms clearly and are profiting off a shady trial that doesn't actually cancel. The product is useless and they will charge you regardless of whether you cancel the trial or not. Don't use them under any circumstance. I have now filed a dispute with PayPal, hopefully it is rectified shortly. Super annoyed.

The company was totally useless in getting information that you need. AND THEN three weeks later I was charged another 7.95 after I canceled. When I tried to use the service initially it said it was .95 cents. Maybe it's my fault that I did not read the fine print BUT the company certainly did not advertise very boldly that I would be charged a further price 3 WEEKS LATER even tho I canceled the membership immediately after realizing how useless the information was. Use the white pages. They are more convenient and will not slip into your bank account 3 weeks later when you are not looking.