Intelius

I was going through my paypal statement and saw 4 charges from Intelius. Three being for $29 a piece and one for $0.95. I was unaware that these were occurring due to the charges being tied to a CC that was stolen and subsequently cancelled; and replaced with a new card number. I'm not 100% sure on how those payments were able to continue, whether it be a paypal thing or a bank account thing, but I was surprised nonetheless and it's not like they were just some $2.99 charge. I immediately cancelled with paypal and then contacted intelius. I wasn't expecting much, to be honest I wasn't even sure what those payments were for exactly, but I knew I would like to be refunded. Within 24 hours I received an email from them with what the charges were, the account they were under, and a full refund to my account. (haven't gotten it yet as I just read the email and its the holiday weekend- but the email seems pretty official). Very appreciative of their customer support and resolution.

I was trying to find my grandson. I found it very interesting the many topics you ran through. Most of the listing about him I recognize, he had moved a lot and I had no idea where he was. Obviously, he does not keep in contact. I sent a letter to the last known address you gave me, no response. (I think he got the letter.) I had received a large check that came here for him, (he lived here six years), but my letter got no response so I returned the check today. Thanks for the information you supplied. If I ever want to find someone I will use you again.

When I have to use it. Every once in awhile I have to track people down. Comes up every once in awhile, as I do skip tracing on occasion or helping find people who have run off with cars and we need to find their location to get the repo done. Or if someone can't find a loved one, etc. I recommend your service to everyone that needs stuff like this done. Don't currently have a need for it, but I'm sure life will drag me back into it. Thanks for all that you do!

I CALLED TWICE TODAY, AFTER TRYING TO DO A PHONE LOOK-UP WITH MY $29.95 MEMBERSHIP WHICH I BELIEVED TO BE A "FULL" MEMBERSHIP. Anyway, I first spoke with a young lady name Padi, who was very helpful an offered me a $14.95 fee effective 3/3/2021 which would be a truly free subscription, including phone look ups. She said she'd send a confirmation email and I checked and it hadn't shown up yet, and I went back to log in, when I got a pop-up on my screen offering a trial for $4.95, so I went thru the steps to sign up for that, and finally got a message that an account with that email already existed.

I spoke with Tim, in customer service, and I was very impressed with his personal service in satisfying my personal request. His empathy, personality, professionalism and overall knowledge serves him well. He is Excellent in his demeanor, and I consider Tim to be the Best of the best in his service to myself and others. I personally consider him to be a tremendous asset to your company. This pleasant gentleman deserves a Hefty Raise since I, the customer, is supposed to be always right. RIGHT? Thank you Tim. You are the Greatest in how you related your empathetic response to my request! Thank you again. Allen **

I am 82, and Not too familiar with The Computer. The agent who helped me was So understanding, and helpful. I will be a customer in the future, because of Him .I just need Time to get my wits about me again. Thank you.

I was pleased with the service however, I only needed a one time. I was charged $2.99. Fair and I was agreeable. Then, I received a charge for a monthly membership. I do not need or want this. Cancellation was easy and I thank you.

I had no idea that I had somehow ordered this service. I feel that I was tricked into ordering it.. I canceled it immediately as soon as I knew about it and was assured that I would not be charged. I have paid for 2 months, please cancel.

I needed to do a reverse lookup of a phone number that unexpectedly showed up in the list of authorization phones in my BofA account. Found Intellius and was happy to pay a dollar for a lookup. To my astonishment, after I paid, they asked me to pay another 4 bucks as a download charge. That's fraud. I opted not to download the "report". On top of it, I discovered a charge for "membership" that I did not sign up for. That's fraud, too. Stay away.

On 7/30/2021 I contacted Intelius Customer Service to resolve a membership/subscription problem. "Tenetia" assisted me and was most helpful and resourceful. Using her thorough knowledge of your network and plans she was able to resolve my issue and promptly restore my access. She also presented a subscription plan that slightly reduced my monthly rate.