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Intelius
Overall Satisfaction Rating
1.11/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    34
Based on 36 ratings submitted in the last year
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    Intelius

    ConsumerAffairs Unaccredited Brand

    Founded in 2003, Intelius is an industry leader in delivering information about individuals, online people data and their connection to others. We strive to provide consumers and businesses with the information needed to make confident decisions by creating trusted solutions for millions.

    With access to the world’s most extensive databases, we can gather billions of public records from government and professional entities. Serving over 300 million monthly requests for access to its databases, Intelius leverages exclusive genomic technology to identify connections between people, places and things to uncover insights that many others providers can’t.


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    384 Intelius Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 7, 2018

    Please DO NOT use this company! Total scam! I agreed to the $0.95 to look up a report and canceled before the subscription charge and was still charged the $7.95! When I logged in to their website to look up more on this charged, I noticed that they put "canceled before subscription" and was STILL charged for it! I called customer care and of course said the charge was none-refundable... didn't even apologize for the inconvenience, not that it would have made any difference. DO NOT USE THIS SITE, ALL THEY WANT IS FOR YOU TO FALL FOR THE FAKE PROMOTIONS. Totally agree with the bad reviews, they should be investigated! Someone please do something so they can stop taking people $$$$.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 29, 2018

    I was looking up info online, Intelius advertises, "LOOK UP ANYONE FOR FREE FREE." Before you can look anyone up you must FIRST REGISTER. So I did. Part of the registration process is entering your credit card number which "will not be charged" before you can retrieve your FREE report. Next thing I know there are charges on my card for a total of $60.85. THIS COMPANY is falsely advertising. I DEMAND A REFUND.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 19, 2018

    After pulling one report, their website automatically and disreputably signs you up for a premier service which you are supposed to cancel somehow but they don't direct you how to do that. Then they proceed to charge you 29.95 per month MANUALLY. My bank verified that it wasn't even a subscription based charge. On top of that they don't send you a confirmation email of the charge which has got to be illegal?! I'm finding it hard to fathom. The only way to see it is the surprise in your bank statement. NEVER USE THIS COMPANY. They should be investigated.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 15, 2018

    The report they provided was no different than what I found on the Internet with a free search. The $8.95 spent is not worth their effort. Recommend you avoid this website. Requested a refund do their lack of information but was denied. Learned my lesson to not trust a site that already has horrible reviews.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 15, 2018

    I recently used this service to pull a report on some creep who's been stalking me for years. What I got was garbled information on several different people with his name. (One past address listed was his but it was the wrong birth date.) There was also no record of the restraining order I took out against him a couple years ago. To add insult to injury, they charged a $7.95 fee I never even agreed to. Like I said, totally worthless. If you want to dig up dirt on someone, hire a PI. You'll pay more, but the information will be worthwhile. Cheap is dear.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 13, 2018

    I paid the $4.95 (I believe) and received my report. Every email and phone number that was provided was incorrect. I will never use this service again. I wish I would of read some reviews prior to my purchase.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2018

    The free lookup shows they have all types of information on the target of your investigation, but when you buy and pay for the report it reveals that there is no, none, NADA information available. They will refund the $19.99 if you phone in the first 7 days for the ongoing Membership, but not the $49.99 for the report even though the report is essentially blank.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 24, 2018

    I signed up to receive a report on who owned a cell phone number that kept calling me. I submitted the number and waited for my report. I received notification that said they couldn't produce the report and sent my request to a 3rd party vendor. That company couldn't produce a report either so they refunded 95 cents for the original search. I didn't receive my report as described. I then decided to try my own cell phone number. The report came back listed to two different individuals who share my last name but I am not related to them in any manner.

    I've had the same cell phone number for over 15 years. It was then that I knew this service was not as described. I canceled my account in lieu of these results. Intelius then charged me 7.95 for the 7 day trial period at a later date. They claim that even though they do not produce accurate reports and/or couldn't even produce a report that I still am charged the fee to cancel the subscription. This is misleading and borderline fraudulent business practices. This company is a scam.

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    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 24, 2018

    I did what I thought was a ONE-TIME search for an address and paid the small fee for getting the address. I did not happen to notice that this put me into a membership free-trial that IF I did not cancel within 7 days, I was a member. I left the country after that for 7 weeks so have now paid $64+ for that one address and a membership I did NOT WANT. It is a very good way to make money to have non-refundable membership fees. But they are "very sorry" this happened to me. Yeah-I am sure! BEWARE of using their website.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2018

    I will never use this ever again, they sucked me in with a free trial and never provided the billing statement which is so common of any NORMAL business to offer a receipt of the purchase, I paid $29.95 for a monthly reoccurring trap after the free trial ended for over a year! Yes I was being billed 30 dollars a month for 1 year and 3 months... without knowing. I never received any emails under my payments so I never knew. I never knew until I checked my banking app and saw Intelius 2223 some random weird thing I didn't recognize, so of course I looked it up, I felt so scammed, this is a scam and the story gets better. Readers grab your tea because I called them!

    I look up the phone number for customer service and the lady on the other side sounds white and on her high horse giving me sass and telling me all she can do is refund 2 purchases. So that sucks, I was paying for over a year... And she only ever refunded me one purchase. So... scam? Is that what you're thinking too because I know I am.

    Then a couple weeks go by I'm waiting for this second refund never happens so I call them again, this time I have a rude hill billy women on the other side, and she was the rudest of them all. I was explaining my situation and she screams, "We don't need to give you a receipt, it's in our policies," and she's just screaming at me, she won't give me a manager. She's telling me no, she raised her voice at me so much, I couldn't believe this was customer service. If I could give this review negative stars I would.

    I hate this company, it's a company of scammers and rude monsters. Never use their site, their services, because they will ** you over like they did to me. Maybe they'll spit in your face over the phone. I want a refund of my money but I don't know... They're terrible people. When I wanted a manager she said, "We have a lot of people calling. I don't have time for this?" But it's like you do have time when it came to scamming me huh. Overall may they burn. Yes I know this website says to put in a receipt of the billing and I would to provide. I did use their services but these ** don't give receipts apparently.

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    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 7, 2018

    Turned out only 1 of 5 addresses I have been registered at in this state. No email, number, nothing on my arrest record. Also tried searching for known criminals with no result. This company is a scam.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 6, 2018

    Whatever you do don't use this. They tricked my daughter into buying a $ .95 trial. She cancelled within the time frame and they charged me again. They won't refund it because they're scamming people and it's the only way they can make money.

    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 18, 2018

    I signed up for a one week trial advertised as 95 cents. The service yielded no useful info, so I canceled immediately. Two weeks later I'm hit with a 7.95 charge for the service. They don't outline their terms clearly and are profiting off a shady trial that doesn't actually cancel. The product is useless and they will charge you regardless of whether you cancel the trial or not. Don't use them under any circumstance. I have now filed a dispute with PayPal, hopefully it is rectified shortly. Super annoyed.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 10, 2018

    The company was totally useless in getting information that you need. AND THEN three weeks later I was charged another 7.95 after I canceled. When I tried to use the service initially it said it was .95 cents. Maybe it's my fault that I did not read the fine print BUT the company certainly did not advertise very boldly that I would be charged a further price 3 WEEKS LATER even tho I canceled the membership immediately after realizing how useless the information was. Use the white pages. They are more convenient and will not slip into your bank account 3 weeks later when you are not looking.

    8 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 1, 2018

    Paid for a one time people look up. The only information I received was the information I had entered. Also was informed that to cancel within 7 days is costing me an additional $7.95. What a rip off.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 18, 2018

    I am a law enforcement officer so I used this service to remove my own personal information from the database and to do some background checks myself. Not only is the information absolutely outdated and the interface is horrible (you don't have the option of cancelling your account yourself unless you call them WHICH IS RIDICULOUS), but the company makes unauthorized purchases on your card! I looked and saw they made two $30 charges on my debit card without my consent, which I fought to have refunded, along with a random $7.95 charge that they actually refused to give me back because I cancelled my account.

    When I signed up, I made SURE not to sign up for the Premier service, yet they did it themselves! Not to mention the customer service are extremely rude and refuse to cooperate! Do not use this company, there are loads of better background search sites I utilize that don't make purchases without your consent, are friendlier to their consumers, and provide up-to-date information. The fact that there's a pattern of unauthorized card charges is appalling, I thought I was the only one. I trust using my card on adult sites more than I do with this one and that's a fact. What a shame.

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    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 11, 2018

    I paid $.95 to get a reverse phone number. Never got it, so I canceled my account after a few days. Then I received a $7.95 charge to my PayPal account. Intelius Customer Service said I had selected the Premier Service at $29 annually, and there is a one-time fee of $7.95 to cancel. They will not refund the $7.95. I certainly did not want the one-year service. How did they scam me into that? Do not deal with this scam company!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 25, 2018

    I search for an unknown caller number on the web. The results said data was available and provided a link to Intelius. Their offer on the web was $0.99 to provide caller identification. You are in reality being signed up for a $29.95 monthly membership in Intelius Premier plus you pay the $0.99 with a credit card. They were not able to produce any identifying results, so I called to cancel the monthly membership. The invoice says "You will be charged a $7.95 one-time fee if you cancel your membership and do not use your first background check voucher before [date], which is 7 days from today." Watch out for this tactic. There are plenty of other paid searches out there that are more clear what your one-time charge will be. I will never use them again.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 11, 2018

    While I was traveling on vacation earlier this year, I used Intelius to find an old address. The cost of that transaction was 95 cents. I didn't know until today that the 95 cent purchase automatically enrolled me in their premier plan, resulting in Intelius charging me via PayPal for $29.95 per month. Their marketing practice is quite deceptive, and do not like the fact that monthly charges begin and are only stopped when you call them to cancel. I know a lot of businesses do that, and I hate them too. (Grrrr... now where's that voodoo doll?)

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 6, 2018

    I never even signed up for whatever service you provide. Yet, you charged my debit card $29.95. I don't even know who you are or what you do, all I know is that my $29.95 had better be back on my debit card by Monday or my lawyer will be in touch with you for unauthorized usage of a debit card. You all are authorizing charges by an internet company called Intelius. You are in violation of customer protection statutes. Customers have incurred so much money on their credit cards or debit cards because they don't look at their charges and they don't dispute them, however I do. Therefore, I expect a full refund of $29.95 as soon as you get into your office on Monday. If not, my lawyers will be in touch with you. The Better Business Bureau has already heard from me as well as about 400 other people. So you really need to take your scam somewhere else. People in America are on to you, you cannot get away with it anymore so don't try.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2018

    I signed up for a one-time request. I was double billed which overdrafted my checking account. When contacted, they said it was a buy one get one free and that they were sorry but they would give me a free request. Look you have cost me $37. I want my money returned, I’m never using their service again.

    11 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 23, 2018

    Use common sense. After you purchase your first report, you get directed to a page that BLATANTLY asks you if you want to sign up for their recurring service and directs you to esign with your email then hit the big YES button or, underneath that, just hit the NO THANKS button. Everyone, just read things before you click or you won't do well online. Secondly, as far as for my interaction with the company, the report I purchased had been "mixed up" with that of someone with a similar name in the same area so I chatted the support team. The rep reviewed it, apologized for their being an issue with the report and conceded my full refund then confirmed that I was not on any recurring billing. What else could you need from a company?

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 12, 2018

    This is the worst company I have ever dealt with. I paid $39.95 for a background check that had no information in it. The free portion of their check had more info. On the free info it listed the relatives and education of the person I checked but when I got the report that was blank and of course the person I talked to when I called to complain could barely speak English. Save yourself some money and do not use this company.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2018

    I had decided to do a search on my ex husband when I got some money. The search was $6.95 for the basic search. The information contained in the report was WAY out of date. There was no new information. The information contained in the report was 5-10 years old. When I called to make sure my credit card would not be charged again for a membership, I was told I would be charged an additional $7.95 for canceling. Just google who you are searching for and save the $15. You will get more up to date information.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 2, 2018

    I looked up information online about an individual. I decided to use Intelius to add to what I found on my own. What a mistake. Their report found about one tenth what I found and some of theirs was inaccurate. They were very expensive $69.00 compared to other such services and the report was essentially useless with inaccurate and out of date info. Never again!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2018

    Scam!!! Only wanted telephone number from someone and willing to pay the $1.95. When the receipt showed online they added $19.95 plus two $1.95 charges. Called and tried to cancel immediately. Girl said they would take the 19.95 off but not the $3 charges (it was discounted she said from 1.95 each). On the phone for 15 minutes NEVER got report. After arguing with them about it I clicked on the "get report" it was an old phone number!!! That's all I wanted!! I'm now so annoyed I will have to contact my VISA to get the small amount removed. I will do this as I am so annoyed with Intelius and want everyone to know what a scam this is!!!!

    16 people found this review helpful
    Rated with 1 star
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    Verified Reviewer Verified Buyer
    Original review: Feb. 27, 2018

    It is very difficult to cancel. The information you get online to do this isn't accurate. There isn't a "cancel" option under "My Membership" services. The "Help" in Intelius is no help, either. I finally found the way by accident. It's on the Intelius Premier Plus page with "My List", "Search", and "My Account" on the top header (I have no idea how I ended up on this. Sorry). The default page you land on in the Intelius Premier Plus is "My List" where there is options to search underneath it. You need to choose the "My Account" page link on the top header to get off that "My List" page. On the "My Account" page is "Membership Information" and under that is a blue link that lets you cancel. This is NOT at all what's on any instructions online. If you don't go out of your way to cancel, your credit card will be charged every month until you do. This is unacceptable to make it so difficult.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 7, 2018

    My experience with Intelius was not good. In fact, I found the company without any integrity. When I sought the company out online they claim to be running a promotion of .95 and if they didn't find a result to my inquiry within 3 days they would refund the .95. Also if I canceled my membership within 7 days they would not charge the $29.95 monthly fee. This is what is stated, "You will only be charged a $7.95 one-time fee if you cancel your membership and do not use your first background check voucher before 02/05/2018." The misleading part of it is "am I not using the first time voucher with my order #** which was dated before 2/5/18?" The company wasn't able to complete my request at the end of three days so I canceled my membership promptly (within the 7 day period) and then I get charged the $7.95 at the end of the 7 days.

    I inquired as to why through Intelius Customer Service and I was informed that I agreed to being charged the one-time fee of $7.95. Yes, I did in fact agreed but this is the scam part. I did everything according to how it was explained and written, but Intelius didn't do their part. They were not able to complete my order (which I ended up resolving on my own-odd that they couldn't). They refund .95 to charge $7.95. One time voucher is pointless. Not reputable!!! Will not consider doing business in the future with them. Wished I had paid better attention to the bad reviews of this company before I signed up with them.

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    17 people found this review helpful
    Rated with 3 stars
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    Verified Reviewer
    Original review: Jan. 31, 2018

    I don't really understand all the bad reviews. Every one I've read basically said that the obligations were right there (just in small print which is no different than each and every company under the sun) and that they only read them AFTER signing up. Who does that? The funny part is after a friend showed me the site and I started digging around and looking into it (before finding any reviews) I noticed the free, unlimited 2 day trial. Unlike most Intelius gives the trial withOUT your credit card or any personal info which is also rare. I've been working on the free trials and I've looked up over one hundred people easy.

    I guess read before you stick your bank info in someplace. *I don't think the free trial is offered on the desktop but in the Google Play Store it automatically goes to it. One additional thing to know is after the trial ends, in order to get it again, you do need to install the app on another device. Small pain in the butt compared to what people here have been going through I think.

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    3 people found this review helpful
    Rated with 1 star
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    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2018

    I hate your guts for lying to me and all your customers. I wish I would of never used your company. I was told it was going to cost only $1.00. Got billed on my current statement for $1.95. The information was old and at least 15-22 years old. You are paying for nothing and bad information. Called today 1/19/2018 and wanted to cancel my membership and asked them if I would get a credit for the $1.95 and was told that there is NO cancellation of my account and that I would continue to be billed the $1.95 for using this service. But they said again if I use the service instead of the $1.00 charge only it would be $7.95 to look up one number. I said I wanted this $1.95 credit on my bill credited back to my credit card and they said it was NOT going to happen.

    The call center is in another country where you cannot understand them at all. Please never ever never ever never ever do business with Intellius.com because they lie to you from the start of the lookup of an address and phone number and to the end of the process. I have never been treated so bad in my life by an internet company. Society should not be a press a button and it's done kind of thing because life does not work that way and should not work that way.

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    12 people found this review helpful
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    Intelius expert review by ConsumerAffairs

    Intelius was founded in 2003 as an information commerce company. They offer businesses cloud-based background check solutions that can be accessed on desktop and mobile devices.

    • Specialized screenings: Intelius offers specialized employee screenings, which allow employers to find all necessary information about potential candidates. The company also provides screening services for landlords and employers of nannies.

    • Technologically advanced: Intelius is a cloud-based company, and they offer clients access to the site and their information via a desktop site and mobile application. This means customers can take advantage of services anywhere they have access to the Internet.

    • Community focus: In addition to providing background checks for customers, the company is also philanthropic and generous, donating dollars and time to community organizations.

    • SSN-based search: The company uses a SSN based search, which provides fast, accurate results.

    • Free trial offered: Intelius offers customers a free trial for seven days after sign-up, giving users a chance to test drive Intelius's services.

    • Important disclaimer: Intelius is not a consumer reporting agency as defined in the Fair Credit Reporting Act (FCRA), and the information in the Intelius databases has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRA. This means it is unlawful to use Intelius’s information as a factor in (1) establishing an individual's eligibility for personal credit or insurance or assessing risks associated with existing consumer credit obligations, (2) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals) or (3) any other personal business transaction with another individual (including, but not limited to, leasing an apartment).

    • Best for: people using online dating sites, individuals, employers, those seeking in-home workers, landlords and parents.

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    ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Intelius Company Information

    Company Name:
    Intelius
    Year Founded:
    2003
    Address:
    500 108th Ave NE, 16th Floor
    City:
    Bellevue
    State/Province:
    WA
    Postal Code:
    98004
    Country:
    United States
    Phone:
    (888) 445-2727
    Website:
    www.intelius.com
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