Intelius

I was very satisfied with one of the background checks I had received.

Great. Found what was looking for first time.

I requested a report on intelius.com. I specifically selected the option that was supposed to be $49.95 for a single report. When the credit card information came up the bill said 49.95. Then I got charged another 19.95 for membership on my receipt for my recurring membership. The recurring membership cannot be avoided, and its cost is not included in the cost of the report. The membership starts the moment you buy the report.

I paid you for months, perhaps for years, month after month and was still an active customer. When I tried to locate a former secretary so that I could notify her of the death of a co-worker, you charged a sum which I have long since forgotten but which I found extravagant. That was the last charge I shall ever pay you especially in the light of all the payments I had made and was still making. You would not even discuss the matter. Obviously, short term profit was more important than a long relationship.

So many of the phone numbers I looked up came back with no information, no name, nothing. That is the reason I subscribed, for phone lookups.

I'm 87 years old and I had my caregiver help me to try and get information on one of my daughters that I didn't know the whereabouts of. I authorized him to use Intelius.com for a one-time lookup for the $1.97. What we didn't know was that I was going to be charged $19.95 each month for a premium membership. Because I am 87 I didn't catch it on my bank statement for 10 months but when I did I went to my bank, who very helpful and filed a dispute. I did try talking to the c/s dept. at Intelius but couldn't understand the person I was talking to because they had an strong Indian accent. The dispute did yield all my money back which I was very grateful for. Intelius didn't provide any results as to my search. I would use them again.

I received a call on July 4th and wanted to know the name of the person that had called so I did a reverse phone lookup and paid $4.95 for it. Well, I had to wait days, not minutes like it used to be only to find out that they couldn't get the name of the person who had called me. I find that hard to believe because it was a land line phone. I paid $4.95 for nothing and it is a big rip-off. Save your money!!!

Not much help finding the people I needed to find. Only very basic info I can find many places. Worse when I tried to cancel it took $ times calling. ZERO stars.

I gave correct street address and Intelius could not find it. In the list of suggestions, I chose the wrong person.

I am unhappy with the service in the past with this firm. I am a CT State Marshal, Legal law officer with legal processing services. I need from time to time to search for new address, Social security numbers, place of employment. I had your service and then an inspector came to my home office and after my service was cancelled. I tried talking to a number of people and never got an answer as to why I was cancelled when other towns, attorneys, marshals have your service. No one has ever answered my calls, emails and letter requests. Therefore I am not a happy camper with this firm at this time. I would like to resume and get this back to normal, but... Let me know... Please. Thank you.

Whenever I am looking for someone I can usually find info about them on Intelius. Found my cousin in TN & a distant cousin in FL so I can only say good things about Intelius.

Not enough research is being done for sites like these. If you try several of these sites, you'll find that one has what you're looking for and the others don't! How did that one find it and others didn't. They usually can't find me, I've lived at one address for 30+ years, same with telly #, had a business in the yellow pages, had a drivers licence for 60+ years, am subscribed to maybe 30 or so sites, am on facebook etc. The owners find a source like phone books and that's all they do!!

Signing on - All is done then why do I keep being denied? I pay for this service. Very dissatisfied.

Very difficult to find. Report was not accurate. Very disappointed.

Free one doesn't work, subscription too expensive.

Can check address and phone numbers any time of day. Don't have to disturb individual in case you misplace an address already given to you.

I found your service to be a joke and a rip-off. I subscribed only to find out that if I need accurate verifiable information regarding customer phone numbers or addresses I have to pay additional a la carte fees. I would use your services if they did what the claim that they will do.

When I signed on with Intelius, it said that I would be charged .95 cents and if I didn't change this before the free-trial was over I would be charged $7.95. Well when I signed on for them to take the .95 cents I also checked for there to be no more charges after the free-trial period was over. Well, they charged me anyway and when I called they said that this was something that I agreed too when they charged me the .95.

I'm American but I live in Antalya, Turkey. Completely unable to use Intelius. I don't know why I still pay each month.

I was not impressed with Intelius. The information I got was the same information I could have gotten for free on the internet.

I have been searching for my youngest brother. Unfortunately, he does not work, drive, own a car or live anywhere that is traceable. This does not reflect on the information I was able to get from Intelius. You did help me find my step-mother, who was the last person to see him. She just won't give me any information.

Many unknown caller solved.

Your website did not find the person I am looking for!!!

Reverse phone lookup info was wrong. It said it was a man when I found out that it was issued to my girlfriend's sister. Would like my account credited back what I paid for.

Signed up for a one time search and have been charged for a monthly fee. Complete ripoff and I will file a complaint with BBB as well as every online review site. I will also file for a chargeback with my credit card company.

You people are horrible. Not all the information on me is correct, but why in the ** do you put all this information out here. I really do not think my relatives want their names up here. Then you want someone to pay to get even more information. WHAT THE ** IS WRONG WITH YOU PEOPLE??? SOMEONE NEEDS TO BEAT THE ** OUT OF WHOEVER CAME UP WITH THIS WEBSITE, IN MY OPINION!!!