Intelius

I was just looking for some basic information and decided to try Intelius since they had a 7 day free trial, which stated my account would not be charged until the end of the 7 days unless I cancelled. I searched myself first just to see if the information was accurate. I found other than basic info they charge additional fees so within 1 hour I cancelled my account. The next morning I checked my bank account and Intelius had charged my account $29.95. I called the number listed on their site and reached a very polite rep. She told me that yes my account had been cancelled but that I did have 1 report and that the charge was for that report not the membership. So apparently you pay a membership fee and then for each report there is an additional fee. So my 7 day free trial cost me $30. I also tried another background checking site which did not offer a free trial but I paid $27 and got all the reports I wanted for 1 month with no additional cost.

I was searching for a phone # and it stated the cost was $0.97. After entering my credit card info, it charged $0.97 plus another $6.97 and it set me up for an ongoing report that automatically charges my card every month. I canceled the membership and tried to call cust serv about the additional charge but couldn't reach anyone. Couldn't find a way to reach customer service on the website either. What a complete scam!!

I canceled my membership on January 10th and they still charged. They reopened my membership and charged me anyway. I called that customer service number and no one answers. Their website should be shut down. I calling the BBB to get them closed down. They are a horrible company. You have been warned.

I can't believe this is being passed off as a background checking site. I checked myself and everything was either totally wrong or simply bogus. My phone number was wrong, my current address was wrong, my high school was wrong and it didn't even show the college I attended, All my previous addresses were incomplete, incorrect and the time I lived at each was wrong. The only thing I found completely accurate about their information was my name and date of birth. The owners of this site should use the money. They trick people into paying for their service to make a legitimate background check service. DO NOT WASTE YOUR MONEY ON THIS CRAP!

Do not waste your money on this company. Their reports are totally inaccurate and when I ran a report on myself the information was so far off base, unreliable and unfactual. I don't see how in the world this company could say that it's a leader in background checks- what it's a leader in is false advertising. Please learn from my mistake. I spent the money and got duped for you.

This was one of the worst and most terrifying experiences. I used it to look up something and then call celebs my subscription as it was generic and nothing more than I found myself on Google. After canceling I noticed they charged my card anyway. I went to the website, cancel again and changed my credit card. The moment I got my new card I used it at Walmart.com and within 30 seconds got an email that Intelius had update me my card number and charged my new card number, which means they embedded a key logger on my phone after visiting their website and using their product. This website and company is a private investigator company which is a common tactic but they do not reserve the right to use that in every day consumer affairs. Shady. Unethical.

I entered the phone number, was told would pay $.95 fee and get refund if no info found. I agreed even though they said a land line (cell) and carrier was Pac Bell (is ATT). When the BS premium email came thru, I cancelled the subscription. They emailed me to say refund because they could find NO INFO. Will see. Never got anything except WRONG INFO from them. Scam.

I made one time payment $0.99 for service, but I was unauthorized charged $32.46, it was really hard to go through site and cancel the membership that never subscribed... but still did not get refund. There is a phone number that need to call to get refund, but they did not asked me or did not call me when they charged me. Tricky.

The same thing happened to me that happened to others here. I paid 1.95 for a report and was charge 29.95 a week later for a "membership" I never signed up for. This company is fraudulent and should be reported as such.

Wish I'd read about them before I continued. Very POOR explanation of charges. I "assumed" (you know what happens when you ass-u-me things) their charges would be reasonable like they promised. But NO. They charged me $42 for the search and then charged me $8+ to cancel. What a ripoff....and the search was totally useless. I'll never go there again.