2.9/5 (738 reviews)
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Overall Rating2.9 out of 5
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About Intelius

Intelius is an online people search tool that provides background checks and access to public records. Intelius provides information about individuals, and their connections to others, by searching through public records from government and other public sources to create a detailed background report that compiles information for you. With a monthly subscription, users can access unlimited records and instant search results.

Pros & Cons


  • Mobile app for Apple and Android
  • Unlimited reports
  • Can pay monthly or per search


  • Cannot buy one-time service
  • Auto-bills after 30 days

Bottom Line

Intelius is a search service that provides information about people by compiling information found in public databases. It can be used for personal-use background checks.

Top Intelius Reviews


I purchased Intelius to find property owners for buyers that were interested in purchasing their properties. Intelius was by far the best source of information relating to the pro...

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Intelius was easy to use, and searched an incredible number of records in a very short period of time. Accurate, very reliable, and my search found the person I was looking for ju...

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What is Intelius?

Intelius is a search engine for personal data. The company uses public data to provide customers with a wide variety of information. This includes criminal records and other information for background checks.

The Fair Credit Reporting Act (FCRA) doesn’t classify the company as a consumer reporting agency, which means you can’t use it for tenant or employment screening.

How does Intelius work?

Intelius pulls data from a variety of public sources, including:

  • Commercial business records
  • Court records
  • FBI and local crime records
  • Federal, state and county records
  • Phone directories
  • Real estate deeds

Intelius doesn’t provide any information you can’t find on your own by searching public records, but the company saves its customers time and effort by pulling all the public data together in one interface.

The information Intelius provides typically isn’t readily available on Google; you’d have to comb records and often pay fees for access. With Intelius, you pay a single fee for the information you request.

Intelius subscriptions and features

Intelius offers a variety of search options based on your needs. Some of the features the company offers include:

  • Background checks
  • Criminal records
  • People directory
  • People search
  • Phone directory
  • Public records
  • Reverse address lookup
  • Reverse phone lookup

Though Intelius used to offer tiered pricing, it now only offers one plan that lets you access unlimited reports and instant search results. This plan is either a monthly or bimonthly membership. You receive a discounted rate If you opt for the bimonthly membership, which gives you two months of access.

How much does Intelius cost?

Intelius memberships cost $24.86 per month, with a discounted rate of $42.25 for two months. However, the company has occasional online offers for additional discounts or opportunities to pay for a five-day trial period.

You can pay for your Intelius account by using a credit card, debit card or PayPal. Keep in mind that your account will automatically renew every 30 days unless you cancel it. To cancel, contact customer service or do it online.

Intelius FAQ

Is Intelius free?

Intelius is not free to use. The company offers its service starting at $24.86 per month, though you can receive a discount by purchasing two months of service.

Is Intelius safe?

Intelius is safe to use. The important thing is to read the fine print when signing up so you know exactly what you’re paying and what you’re getting.

Is Intelius accurate?

Intelius is as accurate as possible. It pulls from public information, so its information is only as up-to-date as the public data is. That said, customers sometimes report that there is missing information in reports.

Where does Intelius get its information?

Intelius gets its information from public databases. This includes government records, social media, financial institutions and more.

Is Intelius legit?

Intelius is a legitimate business that offers several search options, and it saves customers the time and effort that would otherwise be spent digging through public records. Intelius offers a mobile app for both Apple and Android devices. Though you cannot use Intelius for just one search, it offers affordable subscription plans on a monthly basis, with five-day trial periods available during certain promotions.

Intelius can be used for background checks, but it’s important to know that you can’t use it for screening potential tenants or employees.

Intelius Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: May 11, 2023

I had been trying to track a phone, a service you advertise but do not provide. I got an "incomplete report" error stating I'd be notified by email when my report was ready. No such email arrived, so I assumed nothing went through. Lo and behold, your monthly charge showed up on my checking account. Your rep was very knowledgeable and empathetic. He took care of the situation while maintaining his faith in your company and the service. He is a valuable asset to your company and I felt that needed to be recognized.

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    Verified Reviewer Verified Buyer
    Original review: May 8, 2023

    I called about a charge on my credit card that I didn't recognize. It was explained to me it was from my signing up for Intelius service last year. The rep I spoke to was very helpful and I canceled my service and he said that he would refund the current charges. I appreciated that and thanked him for being understanding of my request since I haven't used the service since that one time. Thank you again for your integrity, Respectfully, James.

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    Verified Reviewer Verified Buyer
    Original review: May 1, 2023

    I have to say I was shocked that Jason was so immediately helpful in solving a situation that had me stressed out all weekend. I'm dealing with hospice in my family. I signed up for Intelius for a one use 95 cents and never read the fine print that so many companies put up. After numerous emails on the weekend they took $35 out of my account and ended up giving me a $35 Bank fee because I had taken all the money out moved to another account Saturday morning when I received Intelius email thanking me for a continuing a script. I called PayPal immediately which I'm really not all familiar with, I sent numerous emails to Intelius and tried to reach them by phone. So bottom line is I was stressed out all weekend.

    I closed my PayPal account took the bank information out rather. Canceled the Intelius account. Didn't hear back from them over the weekend at all. I have to calling the bank and calling PayPal I finally called intelius. There wasn't really that long of a wait at all to speak to somebody. Jason was quick. Considerate knowledgeable and completely efficient in immediately fixing my issue. I was so happy. And I could understand him! So it was nice to have somebody who I believe was in the USA deal with an issue for a change. He was above and beyond polite and fixed my issue and Intelius is or already has... refunding me. So thank you Jason for the excellent customer service because a lot of companies just do nothing but hassle. Especially seniors. So hopefully you'll get a half a day off at least or some sort of a reward for recognition of your outstanding customer service. Thank you. Kathleen.

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    Verified Reviewer Verified Buyer
    Original review: April 18, 2023

    Long story short: I, myself, work in a call center. I usually don't do this but, was squeezing this in, as my breaks are short and far apart. I had my headset on my left ear and the receiver, from a separate phone on my desk, on my right (that's what I used to place my calls to your company). Understandably, sometimes my call was dropped by your call center's system when I had to put your representative on-hold (even when I set the receiver down without pushing a "hold" button, the call would drop/get disconnected). When I was trying to register, I kept getting in a loop of your system not recognizing the browser I was using, sending me a verification email, only to not recognize it again etc., This went on for 10 attempts and more than a half-hour. The first tech person I spoke w/ was Jason. I could tell he was good but we were only on the phone for a brief time before our call got disconnected.

    I really want to compliment the second tech person, Leon, for his patience, knowledge et al (I cleared my cache and cookies etc.,). We got farther along in the process but, unfortunately, the call was dropped again. I then spoke w/ Darlina. I want to especially commend her outstanding customer service! She, too, was patient and knowledgeable. More than that, though, she treated me like an actual person that was behind my tech issue, not just a tech issue that needed to be fixed. The third time was the charm and Darlina and I were finally got this issue resolved! Incidentally, I just spoke w/ Tanice, at your main customer call center, about something else. I was waiting for the brief phone survey at the end (it's faster for me to do that than to write between assisting my callers) but the call was dropped. So, I want to compliment Tanice's customer service too.

    People have a tendency to only take a survey when they have a complaint. I think it's really important to acknowledge good customer service too! All four of these employees represent your company well w/ their customer service. Because I work at a call center too. I realize that, rightly or wrongly, the person a caller speaks w/ at a company's call center, represents that entire company to that caller. So, if they have a bad experience, they tend to think of the entire organization in a less than positive way.

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    Verified Reviewer Verified Buyer
    Original review: March 30, 2023

    Cheers. I accessed the service on a one time basis in January. Results delivered by Intelius were quite detailed. I mistakenly forgot to cancel the service after the initial grace period elapsed. The customer service representative I spoke with about obtaining a refund for the extended time was very helpful. Through his assistance, I was able to happily work thru the process of arranging a refund. I would not hesitate to use the Intelius service in the future...

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    Verified Reviewer Verified Buyer
    Original review: May 2, 2023

    Found the site very complete, helpful and easy to use. I would definitely use their services again in the future. I would recommend it to others. I believe it provides good value for the amount charged. I was able to locate 95% of my high school classmates from 50 years ago with this service.

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    Verified Reviewer Verified Buyer
    Original review: April 28, 2023

    I received no information, only blank pages. This was a very frustrating experience. I spent over an hour with a representative of yours and we were unsuccessful at retrieving a report on Jon **. The representative tried hard to help.

    Intelius response

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re sorry to hear that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.


    Intelius Support

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    Verified Reviewer Verified Buyer
    Original review: April 24, 2023

    Spoke to Raven who couldn’t have been lovelier and more helpful to me! She made me feel as though she really cares and comforted me so much! Raven is a special gift to any company and Intelius is blessed to have her! She is so efficient and helpful!

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    Verified Reviewer Verified Buyer
    Original review: April 13, 2023

    I did this to snoop on my son to see if he was being honest with me. It was a mistake. Sorry I don't know what else to say. The above comment I think covers my idiotic thinking on what thought was a good idea as a parent..

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    Verified Reviewer Verified Buyer
    Original review: April 13, 2023

    Too complicated for my aging brain. I've just decided not to answer any calls unless they are recorded in my call list. I sure do get a whole lot of such calls. It's very stressful at my age. You were very helpful but it is just too much. It was very nice that you let me try this out but it is just not going to work out for me.

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    Intelius Company Information

    Social media:
    Company Name:
    Year Founded:
    500 108th Ave NE, 16th Floor
    Postal Code:
    United States