Follow us:
Need a background check company?
  1. Home
  2. Background Check Companies
ConsumerAffairs Unaccredited Brand

Intelius

Intelius
Overall Satisfaction Rating 3.02/5
  • 5 stars
    64
  • 4 stars
    85
  • 3 stars
    64
  • 2 stars
    19
  • 1 stars
    70
Based on 302 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Need a background check company?

    Founded in 2003, Intelius is an industry leader in delivering information about individuals, online people data and their connection to others. We strive to provide consumers and businesses with the information needed to make confident decisions by creating trusted solutions for millions.

    With access to the world’s most extensive databases, we can gather billions of public records from government and professional entities. Serving over 300 million monthly requests for access to its databases, Intelius leverages exclusive genomic technology to identify connections between people, places and things to uncover insights that many others providers can’t.


    View More View More

    Get trending consumer news and recalls

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Need a background check company?

        Are you this business?

        Intelius Reviews

        Sort: Recent
        Filter by: Any

        A link has directed you to this review. Its location on this page may change next time you visit.

        Page 1 Reviews 1 - 10
        Rated with 1 star
        Verified Reviewer Verified Buyer
        Original review: Jan. 17, 2020

        I canceled my membership on January 10th and they still charged. They reopened my membership and charged me anyway. I called that customer service number and no one answers. Their website should be shut down. I calling the BBB to get them closed down. They are a horrible company. You have been warned.

        Be the first one to find this review helpful
        Rated with 1 star
        Verified Reviewer Verified Buyer
        Original review: Dec. 30, 2019

        I can't believe this is being passed off as a background checking site. I checked myself and everything was either totally wrong or simply bogus. My phone number was wrong, my current address was wrong, my high school was wrong and it didn't even show the college I attended, All my previous addresses were incomplete, incorrect and the time I lived at each was wrong. The only thing I found completely accurate about their information was my name and date of birth. The owners of this site should use the money. They trick people into paying for their service to make a legitimate background check service. DO NOT WASTE YOUR MONEY ON THIS CRAP!

        6 people found this review helpful

        Not sure how to choose?

        Get expert buying tips about Background Check Companies delivered to your inbox.

          Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

          We value your privacy. Unsubscribe easily.
          Are you this business?
          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: Dec. 28, 2019

          Do not waste your money on this company. Their reports are totally inaccurate and when I ran a report on myself the information was so far off base, unreliable and unfactual. I don't see how in the world this company could say that it's a leader in background checks- what it's a leader in is false advertising. Please learn from my mistake. I spent the money and got duped for you.

          Doyle **

          Texas

          Read full review
          3 people found this review helpful
          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: Dec. 28, 2019

          This was one of the worst and most terrifying experiences. I used it to look up something and then call celebs my subscription as it was generic and nothing more than I found myself on Google. After canceling I noticed they charged my card anyway. I went to the website, cancel again and changed my credit card. The moment I got my new card I used it at Walmart.com and within 30 seconds got an email that Intelius had update me my card number and charged my new card number, which means they embedded a key logger on my phone after visiting their website and using their product. This website and company is a private investigator company which is a common tactic but they do not reserve the right to use that in every day consumer affairs. Shady. Unethical.

          3 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 9, 2019

          I entered the phone number, was told would pay $.95 fee and get refund if no info found. I agreed even though they said a land line (cell) and carrier was Pac Bell (is ATT). When the BS premium email came thru, I cancelled the subscription. They emailed me to say refund because they could find NO INFO. Will see. Never got anything except WRONG INFO from them. Scam.

          3 people found this review helpful
          How do I know I can trust these reviews about Intelius?
          • 2,170,896 reviews on ConsumerAffairs are verified.
          • We require contact information to ensure our reviewers are real.
          • We use intelligent software that helps us maintain the integrity of reviews.
          • Our moderators read all reviews to verify quality and helpfulness.

          For more information about reviews on ConsumerAffairs.com please visit our FAQ.

          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: Nov. 25, 2019

          I made one time payment $0.99 for service, but I was unauthorized charged $32.46, it was really hard to go through site and cancel the membership that never subscribed... but still did not get refund. There is a phone number that need to call to get refund, but they did not asked me or did not call me when they charged me. Tricky.

          4 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Nov. 20, 2019

          The same thing happened to me that happened to others here. I paid 1.95 for a report and was charge 29.95 a week later for a "membership" I never signed up for. This company is fraudulent and should be reported as such.

          3 people found this review helpful
          Rated with 1 star
          Verified Reviewer Verified Buyer
          Original review: Nov. 18, 2019

          Wish I'd read about them before I continued. Very POOR explanation of charges. I "assumed" (you know what happens when you ass-u-me things) their charges would be reasonable like they promised. But NO. They charged me $42 for the search and then charged me $8+ to cancel. What a ripoff....and the search was totally useless. I'll never go there again.

          5 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Nov. 12, 2019

          I found a computer with a person's name but nothing else. It was an unusual name so I spent my .95 to find a number. When I noticed a 29.95 charge, 2 weeks later, I realized I'd been had. They cancelled the membership, that I didn't know I had, after calling. Just be warned that you should stay away from these people or be more aware that America has turned into one giant scam. Yes, I paid 30.90 for a simple phone number trying to help someone out.

          6 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Nov. 12, 2019

          I wish I had looked at reviews first! They offer you a search for 95 cents but then you find out you have signed up for a paid subscription. You must cancel within 7 days but you are still billed an additional 7.95. The worst part is that the info I got was wrong!!

          3 people found this review helpful

          Not sure about Intelius?

          Take our two minute quiz to find the right Background Check Companies for you.

            Loading more reviews...

            Intelius expert review by Ben Mannes

            Intelius was founded in 2003 as an information commerce company. They offer businesses cloud-based background check solutions that can be accessed on desktop and mobile devices.

            • Specialized screenings: Intelius offers specialized employee screenings, which allow employers to find all necessary information about potential candidates. The company also provides screening services for landlords and employers of nannies.

            • Technologically advanced: Intelius is a cloud-based company, and they offer clients access to the site and their information via a desktop site and mobile application. This means customers can take advantage of services anywhere they have access to the Internet.

            • Community focus: In addition to providing background checks for customers, the company is also philanthropic and generous, donating dollars and time to community organizations.

            • SSN-based search: The company uses a SSN based search, which provides fast, accurate results.

            • Free trial offered: Intelius offers customers a free trial for seven days after sign-up, giving users a chance to test drive Intelius's services.

            • Important disclaimer: Intelius is not a consumer reporting agency as defined in the Fair Credit Reporting Act (FCRA), and the information in the Intelius databases has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRA. This means it is unlawful to use Intelius’s information as a factor in (1) establishing an individual's eligibility for personal credit or insurance or assessing risks associated with existing consumer credit obligations, (2) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals) or (3) any other personal business transaction with another individual (including, but not limited to, leasing an apartment).

            • Best for: people using online dating sites, individuals, employers, those seeking in-home workers, landlords and parents.

            by Ben Mannes Home and Personal Security Expert

            Ben Mannes is a noted subject matter expert in public safety, exam integrity and investigations. He began his work in public safety in 1994 and has a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Criminal Justice from California Coast University. He is both a Certified Exam Security Professional and Certified Protection Professional.

            Intelius Company Information

            Company Name:
            Intelius
            Year Founded:
            2003
            Address:
            500 108th Ave NE, 16th Floor
            City:
            Bellevue
            State/Province:
            WA
            Postal Code:
            98004
            Country:
            United States
            Phone:
            (888) 445-2727
            Website:
            www.intelius.com

            Make the best choice, every time

            Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

            Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

            Thank you

            Keep an eye on your inbox, the latest consumer news is on its way!