Consumer Complaints and Reviews
I purchased a one time request and a week later was charged more for whatever the stuff in fine print was. Please be careful with offers and fine print, even if it's one time look up. Please do not use this resource for any background checks. Seems like money making business. Customer service was of course good because they picked up calls but had no way of solving the problem. I wanted to completely deactivate this account, but the customer service could not do that for me. I could not even get this useless account off the system.
Similar to many other reviewers, I purchased what I thought was a ONE-TIME only request. I did not agree to the monthly $29.95 charges. I am very displease with this company and will never do business with them again. Maybe a class action law suit is in order! I will also report this company to the Better Business Bureau.
I found my father listed on the Intelius site. It showed him living several places, in Michigan and other states, and that he is currently 95 years old and living in L'Anse, Michigan. WRONG! He never lived in Florida or in Tawas City, and he certainly is not currently 95 and living in L'Anse. He died 10 years ago! When I wrote to Intelius and told them how wrong their information was, I got a reply filled with circular logic and non-answers. Certainly there was no response that they would correct the problem, just reasons why they listed him - property sales, etc. I kept on telling them that he was DEAD, and that their site wants money for totally erroneous information. What's wrong with this "business"?
I just discovered Intelius has been billing my credit card a monthly membership fee of $29.95 for the last 6 months. I called to get more information and was told the date the account was opened and the name of the person for whom the background check was done on. I did not recognize the name or email that was provided. I did not authorize anyone to use my credit card, the card was not lost, and it has remained in my possession. Upon reviewing my last 3 months of statements, this is the only unusual charge I found. I escalated my request to a supervisor and they refunded my account for 3 months which is the best she said she could do and said my case will be investigated. If they do not agree to refund all charges, what is my best course of action?
I bought ONE report. I had a charge for $1.95 one month. Then a charge for $2.95. Then $29.95 for the next 11 months before I saw it. I realize it was my bad for not noticing it. I'm usually better than that. But it has been a really hectic year. I despise companies like this. They make money by charging people without their knowledge. There is some fine print that lets them get away with it. It's wrong and bad business practice. On top of that, the information they provided didn't help me find the person. Now I'm out over $300. WHAT A SCAM!!!
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This company is such a scam!!! They pull you in with the one time charge, then assume you want to charge $29.95 on your card for a premium monthly service that you NEVER agreed to, so when you review your statement you see this ridiculous charge call them on it, inform them you have not used their services since & then they say it's non refundable!! I will refer my company to others this was the worst experience. DO NOT USE INTELIUS! You were warned...
Like so many others, I ordered a single, one time report for $49.95, and was fraudulently put on a monthly subscription autopay for $29.95. Then they did not refund to additional payment either. They should be ashamed of taking advantage of consumers.
They offer a short time search and then when you call to cancel, they tell you that your account is closed. Then some time later you realize they have stolen $19.95 from you for months. The "supervisor" offered three months refund and stated that she was the end of the line for customer care. This is my response to her lack of cooperation. Thank you for your attention to this scam.
They will make you think you are paying $50 for 1 report and then auto-bill you every month for 29.95. I specifically selected that I wanted 1 report and I was willing to pay extra to not have to deal with canceling and calling them, yet they billed me monthly anyway. It was a good 6 months before I realized it. They made $300 off me. This place is making a lot of money by misleading people. Extremely dishonest company. BBB is a complete sham as well, giving this company a 4 star review despite the 99% negative rating from the reviewers.
I requested a report on intelius.com. I specifically selected the option that was supposed to be $49.95 for a single report. When the credit card information came up the bill said 49.95. Then I got charged another 19.95 for membership on my receipt for my recurring membership. The recurring membership cannot be avoided, and its cost is not included in the cost of the report. The membership starts the moment you buy the report.
I paid you for months, perhaps for years, month after month and was still an active customer. When I tried to locate a former secretary so that I could notify her of the death of a co-worker, you charged a sum which I have long since forgotten but which I found extravagant. That was the last charge I shall ever pay you especially in the light of all the payments I had made and was still making. You would not even discuss the matter. Obviously, short term profit was more important than a long relationship.
So many of the phone numbers I looked up came back with no information, no name, nothing. That is the reason I subscribed, for phone lookups.
I'm 87 years old and I had my caregiver help me to try and get information on one of my daughters that I didn't know the whereabouts of. I authorized him to use Intelius.com for a one-time lookup for the $1.97. What we didn't know was that I was going to be charged $19.95 each month for a premium membership. Because I am 87 I didn't catch it on my bank statement for 10 months but when I did I went to my bank, who very helpful and filed a dispute. I did try talking to the c/s dept. at Intelius but couldn't understand the person I was talking to because they had an strong Indian accent. The dispute did yield all my money back which I was very grateful for. Intelius didn't provide any results as to my search. I would use them again.
I received a call on July 4th and wanted to know the name of the person that had called so I did a reverse phone lookup and paid $4.95 for it. Well, I had to wait days, not minutes like it used to be only to find out that they couldn't get the name of the person who had called me. I find that hard to believe because it was a land line phone. I paid $4.95 for nothing and it is a big rip-off. Save your money!!!
Not much help finding the people I needed to find. Only very basic info I can find many places. Worse when I tried to cancel it took $ times calling. ZERO stars.
I gave correct street address and Intelius could not find it. In the list of suggestions, I chose the wrong person.
I am unhappy with the service in the past with this firm. I am a CT State Marshal, Legal law officer with legal processing services. I need from time to time to search for new address, Social security numbers, place of employment. I had your service and then an inspector came to my home office and after my service was cancelled. I tried talking to a number of people and never got an answer as to why I was cancelled when other towns, attorneys, marshals have your service. No one has ever answered my calls, emails and letter requests. Therefore I am not a happy camper with this firm at this time. I would like to resume and get this back to normal, but... Let me know... Please. Thank you.
Whenever I am looking for someone I can usually find info about them on Intelius. Found my cousin in TN & a distant cousin in FL so I can only say good things about Intelius.
Not enough research is being done for sites like these. If you try several of these sites, you'll find that one has what you're looking for and the others don't! How did that one find it and others didn't. They usually can't find me, I've lived at one address for 30+ years, same with telly #, had a business in the yellow pages, had a drivers licence for 60+ years, am subscribed to maybe 30 or so sites, am on facebook etc. The owners find a source like phone books and that's all they do!!
Signing on - All is done then why do I keep being denied? I pay for this service. Very dissatisfied.
Very difficult to find. Report was not accurate. Very disappointed.
Free one doesn't work, subscription too expensive.
Can check address and phone numbers any time of day. Don't have to disturb individual in case you misplace an address already given to you.
I found your service to be a joke and a rip-off. I subscribed only to find out that if I need accurate verifiable information regarding customer phone numbers or addresses I have to pay additional a la carte fees. I would use your services if they did what the claim that they will do.
When I signed on with Intelius, it said that I would be charged .95 cents and if I didn't change this before the free-trial was over I would be charged $7.95. Well when I signed on for them to take the .95 cents I also checked for there to be no more charges after the free-trial period was over. Well, they charged me anyway and when I called they said that this was something that I agreed too when they charged me the .95.
Annette, we apologize for any misunderstanding with our billing. We will reach out to you in a private message to see if we can help you further.
I'm American but I live in Antalya, Turkey. Completely unable to use Intelius. I don't know why I still pay each month.
David, if you are having a difficult time using our website, please reach out to our Customer Care. We will work with you so we can resolve the issue you are having. You can contact us by phone or email by going to https://www.intelius.com/emailcontact.
I was not impressed with Intelius. The information I got was the same information I could have gotten for free on the internet.
Jane, we apologize you did not find the information you were searching for. Intelius receives frequent updates from many different data sources. We hope you give Intelius another try in the future.
I have been searching for my youngest brother. Unfortunately, he does not work, drive, own a car or live anywhere that is traceable. This does not reflect on the information I was able to get from Intelius. You did help me find my step-mother, who was the last person to see him. She just won't give me any information.
Terri, we apologize you didn't find what you were looking for, but we are glad to hear you found some useful information. Intelius is frequently updating its data. You can always try the same search later to see if we have the information you need.
I ran a background report on my boyfriend and was very disappointed in this inaccurate information that they gave me. He has been convicted and moved 4 years ago from the address they have provided which was not noted in my report. Lots of money- $49.95-+$7.95 for cancellation fee for inaccurate report! They are complete scam!
Asel, we apologize that you did not find the information you were looking for in your report. There are times when certain types of data are just not available. It is never our intention to misrepresent the type of data we are able to provide. Someone will reach out to you to see if we can help you further.
I was very satisfied with one of the background checks I had received.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Intelius was founded in 2003 as an information commerce company. The company is based in Bellevue, Washington.
- Specialized screenings: Intelius not only offers people screening options, but also specialized employee screenings, which allow employers to find all necessary information about potential candidates. The company also provides screening services for landlords and employers of nannies, as well.
- Technologically advanced: Intelius is a cloud-based company, and they offer clients access to the site and their information via a desktop site and mobile application. This means customers can take advantage of services anywhere they have access to the Internet.
- Community focus: In addition to providing background checks for customers, the company is also philanthropic and generous, donating dollars and time to community organizations.
- SSN-based search: The company uses a SSN based search, which provides fast, accurate results.
- Free trial offered: Intelius offers customers a free trial for seven days after sign-up, giving users a chance to test drive Intelius's services.
- Important disclaimer: Intelius is not a consumer reporting agency as defined in the Fair Credit Reporting Act ("FCRA"), and the information in the Intelius databases has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRA. This means it is unlawful to use Intelius’s information as a factor in (1) establishing an individual's eligibility for personal credit or insurance or assessing risks associated with existing consumer credit obligations, (2) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals), or (3) any other personal business transaction with another individual (including, but not limited to, leasing an apartment).
- Best for People using online dating sites, people who want to check the background of someone in their lives, and people who want to see what information shows up on their own background check.
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Intelius Company Profile
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- 500 108th Ave NE, 16th Floor
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- United States