Intelius

You buy a single search and they charge you for a pricey subscription service you didn’t ask for - very questionable and tricky billing practice. Efforts to get a refund went nowhere. Any time I have used the reverse phone service there has been no useful information. Avoid this company.

I went to the site for a day, some friends and I were messing around searching each other and our parents up. At the time they had an off $.95 for 5 days, if you don’t cancel, it’s $35. My friends and I forgot about it until I was charged. iIasked for a refund and explained what happened and they declined it. They didn’t even send a reminder or anything about the trial period ending.

I wanted a background report on an individual and made the mistake of choosing Intelius for this report. The information was so outdated as to be useless. There was nothing in the report to show Intelius checks current records when preparing their reports. Something as simple as hunting license information was 10+ years out of date. A total waste of $28.

I requested a ONE TIME look-up of 'unknown' phone number; via 'fine print' and deceptive marketing tactics, they roped me (and I'm sure MANY others) into a $35 'persisting membership fee' that was NOT requested, desired or specified in any obvious detail. This kind of manipulative/deceptive business practice is not only antisocial, unethical and pathetic--it's shocking that it isn't illegal.

I just used this website for a 1$ service. And they took an extra $38 from my bank account. I would like to get my money back immediately. And delete all my information for your system. By the way, their service sucks even for 1$.

Last June I was trying to find someone so I ran his name through Intelius (we'll call him John Doe). I found him another way before I actually ordered the report, so I never did order a report. For the past ten months, all day, every day, I have pop-up ads on my computer screen telling me that I won't believe what's in John Doe's report, I need to see what John Doe has been up to, etc. Apparently it does not occur to Intelius that if I haven't ordered a report in ten months I'm probably not going to.

I paid $3.99 for a one time look up and it actually totaled about $7. Then 5 days later they charged almost $32 that I NEVER agreed to and refused to reimburse me. I only looked up ONE number. That I overpaid for in the first place. On top of that the information that they gave was YEARS OLD and outdated. It was useless actually. Buyer Beware. Save your money. Don't fall for their deceptive practices.

Thanks for cancelling the fee per month. I may restore it in the later on. Your help gal when I called was very good at communicating the options and pleasant to work with. Thank you for having such a gal answering your clients calls. Also, for your services you provide. I will recommend you to anyone.

Lisa is an excellent customer service agent whose first language is American English, who solved my problem immediately, and signed me up for the program that is a perfect fit. Please give her a raise.

I am 77 years old. Adam had patience for an old man. He treated me with dignity. He was very knowledgeable and answered all of my questions. I was very slow and it did not bother him!!! He is a keeper.