Intelius

I had been trying to track a phone, a service you advertise but do not provide. I got an "incomplete report" error stating I'd be notified by email when my report was ready. No such email arrived, so I assumed nothing went through. Lo and behold, your monthly charge showed up on my checking account. Your rep was very knowledgeable and empathetic. He took care of the situation while maintaining his faith in your company and the service. He is a valuable asset to your company and I felt that needed to be recognized.

I called about a charge on my credit card that I didn't recognize. It was explained to me it was from my signing up for Intelius service last year. The rep I spoke to was very helpful and I canceled my service and he said that he would refund the current charges. I appreciated that and thanked him for being understanding of my request since I haven't used the service since that one time. Thank you again for your integrity, Respectfully, James.

I have to say I was shocked that Jason was so immediately helpful in solving a situation that had me stressed out all weekend. I'm dealing with hospice in my family. I signed up for Intelius for a one use 95 cents and never read the fine print that so many companies put up. After numerous emails on the weekend they took $35 out of my account and ended up giving me a $35 Bank fee because I had taken all the money out moved to another account Saturday morning when I received Intelius email thanking me for a continuing a script. I called PayPal immediately which I'm really not all familiar with, I sent numerous emails to Intelius and tried to reach them by phone. So bottom line is I was stressed out all weekend.

Long story short: I, myself, work in a call center. I usually don't do this but, was squeezing this in, as my breaks are short and far apart. I had my headset on my left ear and the receiver, from a separate phone on my desk, on my right (that's what I used to place my calls to your company). Understandably, sometimes my call was dropped by your call center's system when I had to put your representative on-hold (even when I set the receiver down without pushing a "hold" button, the call would drop/get disconnected). When I was trying to register, I kept getting in a loop of your system not recognizing the browser I was using, sending me a verification email, only to not recognize it again etc., This went on for 10 attempts and more than a half-hour. The first tech person I spoke w/ was Jason. I could tell he was good but we were only on the phone for a brief time before our call got disconnected.

Cheers. I accessed the service on a one time basis in January. Results delivered by Intelius were quite detailed. I mistakenly forgot to cancel the service after the initial grace period elapsed. The customer service representative I spoke with about obtaining a refund for the extended time was very helpful. Through his assistance, I was able to happily work thru the process of arranging a refund. I would not hesitate to use the Intelius service in the future...

Found the site very complete, helpful and easy to use. I would definitely use their services again in the future. I would recommend it to others. I believe it provides good value for the amount charged. I was able to locate 95% of my high school classmates from 50 years ago with this service.

I received no information, only blank pages. This was a very frustrating experience. I spent over an hour with a representative of yours and we were unsuccessful at retrieving a report on Jon **. The representative tried hard to help.

Spoke to Raven who couldn’t have been lovelier and more helpful to me! She made me feel as though she really cares and comforted me so much! Raven is a special gift to any company and Intelius is blessed to have her! She is so efficient and helpful!

I did this to snoop on my son to see if he was being honest with me. It was a mistake. Sorry I don't know what else to say. The above comment I think covers my idiotic thinking on what thought was a good idea as a parent..

Too complicated for my aging brain. I've just decided not to answer any calls unless they are recorded in my call list. I sure do get a whole lot of such calls. It's very stressful at my age. You were very helpful but it is just too much. It was very nice that you let me try this out but it is just not going to work out for me.