fromyouflowers.com Reviews

I wanted special tulips delivered to my wife. She is having sad times since we lost our teenage son. So I send "just because" tulips. They did not arrive until almost 6 pm, the tulips were already fully bloomed, half of them were ready to die, half of them were falling off the vase. The personalized vase family photo was torn and crooked meaning not aligned properly around the vase. On top of it all, if they had done this project right and accurately the very first time, they would not offer me discounts, re-deliver a set of fresh flowers. I have told them "No, I don't want anything and do not touch my credit card account." They did against my will. This company can go burn in hell and no one should order anything no matter how cheap their rates are. Basically, you get what you pay for. Stay far away from this bastard company, period!!

First of all advertised free delivery, then when I placed the order 3 dollar fee for next day delivery. Then paid for expedited delivery before noon for another 5 dollars and they weren't on time. I paid an extra 10 dollars for premium bouquet. Contacted about late delivery and they said they would refund the expedited fee. But next morning actually saw the delivered arrangement and it was nothing more than a Publix type bouquet on a Dollar Store vase. Putrid little arrangement for 50 dollars. After several email conversations they gave me a whopping 15 dollar gift card toward another purchase. There is no way I would order from them again even with their gift card. Horrible, cheap, phoney arrangement. Sneaky tactics for add-on costs. My advice, steer clear, don't bother. Go to grocery store yourself, as that's what it looked like they did. Thumbs down all the way.

All I wanted was for my sister, who just had a double mastectomy, was to wake up from surgery to some colorful flowers in her hospital room. I paid extra for next day delivery but after 3 days, still no flowers. When calling fromyouflowers.com to inquire about this problem, I had to wait on hold for 25 minutes each time I called. They offered me a $2.99 credit and a $10 gift card to use on my next order then didn't even give it to me. I had to demand a complete refund and then was told it could take a few days to process so I haven't really received it yet. After demanding the refund, then they sent the $10 off coupon to my email. I responded to them I didn't want the coupon and to issue me a complete refund. I will never order anything through this company again. Poor business ethics, poor customer service. I should have read the reviews on this company first. My bad... Pretty sad!

I ordered funeral flowers from this site. There were options that would not be available for next day delivery so I chose from the options that were available for next day. Well, next day I received a phone call from a very insensitive CSR saying my flowers were not able to be delivered but they would try to get them delivered the next day. I told the CSR the funeral service was at 11 am the next day and she assured me that they would be there. It did not happen. They were delivered after the service was over and they had left the funeral home. I complained and did get a refund.

I ordered anniversary flowers a MONTH IN ADVANCE!! You know, flowers on an anniversary is kind of a BIG DEAL as to be delivered on the specific DATE requested. It was such a hassle and upset when you have to play a 2 hour long game of phone tag just for them to tell you they are "too far away" to deliver too, after a change in the address because they couldn't find the first address the first time... NEVER again. Stick to your local florist.

If zero stars were a choice, that's what this company would get. For a bereaved family, I sent a gift basket that was guaranteed to arrive by noon. I spoke to three company representatives, beginning at 1:30 PM, and was assured that the delivery would take place very soon. At 5 PM, I cancelled the order, because it is now useless, as the people are leaving for the wake and will be at the funeral tomorrow.

I ordered flowers to be delivered for a special birthday on October 2, 2016. I paid extra for larger bouquet, weekend, delivery, and handling fee. As of 5:30 pm on October 2, 2016 the flowers were not delivered or attempted. I called fromyouflowers.com, was on hold for over 39 minutes. Finally spoke to a representative, then held for another 21 minutes for a supervisor. The supervisor promised the flowers to the home by 9 am October 3, 2016. She then called the person that was to receive the flowers and said they would arrive this morning at 9 am. Well it is now October 3, 2016 4:14 pm eastern time. I have called 5 times, on hold for close to 3 hours total and still NO FLOWERS!!!

Ordered flowers around noon on 09/30, said that it would be same day delivery. Nope. I didn't read reviews because like most I don't rely on reviews to experience. Dumb mistake. I am literally on hold as I am typing this and just got an answer back that it should be there by noon today??!! Why? I've asked several times to speak to a supervisor or even get in contact with the florist and one of the many reps I've spoken to told me, "Um No." No sympathy just like I was a number not a customer. These were going to a little girl who just went through BRAIN SURGERY!! I hope they look at these reviews and realize that before going into a business like this that, people normally order with time sensitivity, and to make sure they stay on top of their florist ensure delivery as promised. There are no words to describe how upsetting this is. NEVER AGAIN!!!

Basket looked nothing like one in picture. Candy was sent instead of fruit. A sleeve of Ritz crackers was added. No pineapple, no bananas, no grapes, no gourmet snacks and no mustard. Instead 1 apple, 1 orange, cheese slices, KitKat candy and mini pretzels.

Initially I was told fromyouflowers.com did not have the product I wanted in stock. I agreed on a substitute item that their customer service rep chose and ASSURED ME WAS IN STOCK AND WOULD BE DELIVERED TODAY. This evening I discovered they did not have the item they chose for me and guaranteed would be delivered. To make matters worse, they never called to tell me. I had to wait on hold for twenty minutes to find out at 7:20 pm!!! I will NEVER ORDER WITH fromyouflowers.com again. The delivery service is a lie and their customer service is even worse than that! To make up for your awful service, they offered me a $2.99 discount. You've got to be kidding. I will tell anyone and everyone to avoid using your service. You are dishonest and incompetent.

I placed an order online and paid with PayPal, order was placed around 10:50 am EST... Order was delivered by 1:00 pm est. The flowers were very pretty and actually had more roses in them than the picture had represented. Very pleased with the outcome! The bride loved her surprise!

I ordered a very special arrangement to be delivered to my daughter at work for her wedding anniversary, what a huge mistake! We recently lost my 37 year old son in law to sepsis and this was her 1st anniversary without him so I really wanted to do something special for her. I spent an hour going thru the different arrangements that I could choose from and lo and behold I found a really pretty one that had the exact orchids from their wedding, I even called to speak with a rep to say no substitutions were to be made, if the orchids aren't available call me 1st.

Ordered from this company. They promised same day delivery, guaranteed. Order placed at 8:15 am, confirmation given by email. Did not have order by 5 pm, and nobody attempted to contact me. Held on the line for over 20 minutes to talk to someone, nothing. Started firing off emails that they claim to respond to within an hour, no response. Finally got an email the next day offering to deliver on a future day, and give me a $10 coupon off a future purchase. Not going to happen. Bait and switch website followed by extremely poor customer service. I'm guessing it's going to be a chore to get refunded as well. Should have just called a local flower shop.

I ordered the flowers on 9/25/2016 for the following day 9/26/2016 - waited all day and finally text her because she was getting ready to leave work and she did not get flowers. Called the phone number they told me they were delivered. Called my daughter, she said she did not receive any flowers. Called the phone number back and they then could not get in touch with the florist because they were closed. They claimed they were going to get to the bottom. Well I called 9/27/2016 and they still did not know anything.

This has been the most terrible customer service ever!! I ordered for same day delivery at 11 am. They took the money out right away without a problem. By 5 pm I had no confirmation, sent 2 emails with no reply. I called customer service 3 times with a wait time of at least 20 minutes every time. Was told since my delivery wasn't delivered that day I would receive a free upgrade on my bouquet and a $15 gift card, which were never even input into the computer!!! The 2nd time I called the customer service rep told me that my local florist wasn't able to be contacted but to "just wait it out." Finally at 7 pm I called to cancel the order, was not allowed to talk to a supervisor, and was told it would take at least 5 days to be refunded. Do not waste your time or money with fromyouflowers!!

I ordered these flowers a month ago from fromyouflowers. After seeing the terrible reviews I thought I'd leave my thoughts on this. They arrived on time (with email confirmation), as described, with the balloon. It is my mom's 70th birthday so I wanted them extra special and bought the upgraded Flowers. This is where I'd say they were exactly like the image shown; however, it was close just not perfect. Nothing is perfect and I'm grateful they were not horrible looking.

I ordered flowers for my friend's birthday at 9 am and paid extra for the guarantee that they be delivered within 4 hours. They weren't delivered by 1 pm and still weren't delivered by 5 pm when my friend got off work. I sent three different emails and they didn't respond within 1 hour as promised on their website. I also spent 20 minutes on hold in between classes but couldn't reach anyone. Finally I sent an email asking for a refund in accordance with their 100% satisfaction guarantee. I finally heard back from them at about 9 pm. They apologized for the problem and immediately issued a refund to my PayPal account (which is how I paid).

I had ordered for flowers with a card on 16th September, 2016. I had ordered one of the famous Mother's day special, regular size which had pink oriental lilies and other roses. The order was delivered the same day but without the lilies. The main purpose of ordering the lilies was because my mother-in-law loves it and this bouquet was for her special 70th birthday. I do understand that some flowers are available only at a particular season, but the final bouquet that was sent hardly looked like it was substituted with other flowers and was surely not worth $90. If certain flowers are not available, it should be mentioned in the website. Having a website for order means that it has to be up to date. I would be happy if they refund at least half the amount.

The company misrepresents what they are selling. I purchased a Premium Fruit Basket costing $76.73. The company they assigned the purchase to delivered cookie, spiced snacks, brie cheese and crackers. Definitely not what I ordered and not worth $76.73. When I called the company and told them they made contact with the company they assigned the order with they stated there was some fruit in the bottom of the basket and they filled the rest of the basket with items to make it worth the cost. If I wanted cookies, cheese and crackers I would have ordered a basket with those contents. I wanted a fruit basket!

Placed a order for flowers to be delivered the same day and no delivery was made and I was not notified. It was past the time deadline so it was pushed to the next day where again no delivery was made and I was promised 20% off every time I call which totals to 40% off, and I still did not receive flowers nor discount. But I did receive a email stating that the flowers were delivered which wasn't the case after talking to the company. And they have such a bad communication with florist that it was almost Impossible to get them on the phone to see what's the hold up.They are ripping people off. Don't waste your time nor money dealing with this company.

I order a Classic Dish Garden and they send the wrong one once again. This is a phony, I'm giving a complaint cause fromyouflowers.com doesn't care about their customers. This happen to me before. I try ordering fromyouflowers.com. It was wrong again. All they did was giving me a 10.00 discount. That's not worth it. I will not use the discount cause I will never order from them anymore.

I am extremely disappointed. Will never use this site for flowers.

I ordered flowers this morning for my fiance birthday. I used the PayPal option because I have a credit on PayPal for appox $70.00 that I haven't used. Went thru the steps for the order and also showed $58.42 being deducted from my PayPal account. I double checked the PayPal activity and it had no activity or deductions. I tried to call the fromyouflowers.com number 855.373.7383, pressed option 2 for orders in process. Waited on the line for 93 mins before my cell phone died. I called back and stayed on the line for 47 mins from my office line. Spoke to customer service which was professional and honest. Ordered did not go thru. I ask if I ordered now would they be delivered? He said fromyouflowers.com couldn't guarantee delivery since it so late now. Your website needs help and your phone lines really need help. I am out of state working and cannot deliver them myself. Now she will not get flowers thanks to fromyouflowers.com.

I ordered flowers because I was going to be out of town on my wife's B'Day. They collected my money without a problem. On the day of delivery I was on a flight and they called my wife stating that the delivery guy wouldn't make the delivery because he couldn't read the address (they confirmed during set up). If you ask me he/she was late and opted not to deliver. My wife had to pick up her own flowers at the location after she was called which ruined the surprise!!! To add injury to insult, they provided us some half dead flowers without an apology of their shortcomings. I decided to follow up on this company only to find that they have a horrible reputation for this type of action and lack of quality in their products.

I placed an order for a fruit gift basket for the ladies that recently helped with the refinancing of my home. I also paid extra for Express Guaranteed Delivery. Total charge ended up being $68.00. I placed this order on September 14 and it has yet to be delivered over 72 hours later. From You Flowers has a section on their website to track your order, stating a 1 hour answer. I have filled out that form twice to no avail. I have called their Customer Service phone number half a dozen times only to wait on hold for over 30 minutes and yet to talk to anyone.

I ordered a basket and paid extra for expedited service. Received a voicemail to call about my order. Waited on line 20 minutes before someone answered, only to find out it was not delivered and would be delivered the next day which did not work. I canceled the order and will never use From You Flowers again. Horrible customer service.

I paid extra for the same day delivery that was supposed to take place yesterday. Not only there was no email or any indication that it won't be delivered, but fromyouflowers has charged my credit card, not answering the phone (continuous voicemail, and not responding to the past three emails - This is my fourth since yesterday). Website says one hour to reply. My only question is when you know you can't deliver, why do you take the order and ruin the moment.

I ordered a flower and gift arrangement totaling $93 for my wife's birthday to be same day delivered to the hospital she works at. I was notified while placing the order online that same day delivery requires 4hrs advance notice. I placed my order 6 hours in advance. I received a call 35 minutes before the scheduled delivery time and notified by fromyouflowers that they could not complete the delivery.

Flowers arrived dead and dying. Horrible. Can't believe that my friend paid for these. Forget customer service, they don't pick up. Not sure how long you need to stay on hold or if they ever pick up. They need to be put out of business. Hope you see this before having the same experience!

This online florist should be avoided at all cost. They promise the earth and fail delivery on the basics of customer service. The contact telephone number appears to be a scam as you are placed on hold for up to 25 mins whilst you 'ARE IMPORTANT'... I dread to think how long an unimportant caller has to wait... I have bought flowers online for deliveries to friends and family all over the world and this company has to be the least capable of handling the basics. The email response time of one hour is also a joke as is the online tracking of orders which conveniently they divert blame to the delivery agent who has not updated the system... NOT ONE TO BE TRUSTED OR VISITED EVER!!!

I ordered flowers for my daughter who had just had a baby. I wasn't able to track the order online like the website said. The picture of the flowers I selected looked nothing like what she actually received. The arrangement was very small and looked like a kindergartner threw it together. I expected something a lot nicer for the $50.00 I spent!

I ordered flowers for a work friend that was going to have a rough day. I ordered my flowers a day in advance, even though the site claims same day delivery. I checked the box that said deliver before 12 PM since the office is only open until 5 PM and emailed back and forth with the people 3 times before someone confirmed that they would make a note on the order to deliver after 8 AM. When it hit about 3 PM and the flowers had STILL not been delivered, I called their so-called customer service number.

I had ordered flowers for my bf's mother and they failed to deliver the flowers to the banquet room as requested on the notes and they supposedly had delivered them to the front desk instead in which the front desk has no knowledge of the flowers being delivered whatsoever!! I am so ** pissed!!! Don't use this service ever, I am so ** pissed!!!

flowers had not even been delivered by 3:00 p.m. School lets out at 3:30 so the great surprise was ruined because she didn't get to enjoy them, and it was a Friday. The Customer Service Rep could not get in touch with the Florist and she was Rude. Most flowers arrive at a business before or after lunch. I was very disappointed and will NEVER use this company again.

I ordered flowers for my girlfriend's birthday 10 days before her birthday. Flowers, not a huge deal. The site originally said $30. That was too good to be true. After a service fee for $15 and another $5 fee which guaranteed that the flowers would arrive before noon on her birthday, I racked up a $50 bill. Whatever. Pay it, and wait for my girlfriend to get her flowers. Her birthday comes by, and it's not delivered by 11:30. I'm getting pretty antsy, call them from work and get put on hold for 20 minutes. Someone picks up and puts me back on hold, wait another 10 minutes at work. She says she couldn't get a hold of the florist and that they're probably en route. Well my girlfriend won't be there past noon, that's why I paid extra for it to be delivered AT THE TIME I ASKED FOR. She says they will send the flowers tomorrow.

First they waited 48 hours to contact me. They couldn't make nor deliver my flowers for a funeral, only to deliver them 2 days later after the funeral. Then I waited on hold for 20 minutes to talk to someone to be told they would refund my money then to have to call back, only to have to call back and them tell me even though they were delivered two day late and they didn't look like anything like I ordered I can't get a refund unless they go to repo the pathetic flowers that they did deliver. Tiffany the woman I spoke with twice has terrible customer service, on top of the company being a ripoff.

For my daughter’s birthday, I ordered flowers from what I thought was a local florist, but I was wrong, so that part is my fault. I paid an extra $14.99 for guaranteed delivery before 12 noon since she was going to be going to work. They weren't delivered until 5:30 and came from a town 45 minutes away. I requested a refund on the $14.99 which they refused. They instead offered me a refund of $4.99 which means they told away the $10.00 online order discount. This is not a good company to do business with. Just look up the phone number of a local florist and call them direct. Then you might get good customer service.

I ordered flowers to be delivered to the hospital and paid extra for guaranteed delivery which was stated to be delivered before 12 noon. It is now 3 pm and NO FLOWERS!!! I have tried tracking my order and NOTHING on the website. I have placed SEVERAL CALLS to this supposed number and hear the same recording over and over. After being on hold for over 10 minutes each time, I hung up. I sent e-mails and NO RESPONSE FOR HOURS despite the e-mail message stating they would respond to me within one hour. This is OBVIOUSLY NOT A REPUTABLE COMPANY despite their beautiful website. BUYERS BEWARE!!!

Placed my order on Monday for funeral to be delivered at the funeral home on Wednesday. They called me on Saturday (after the funeral) to tell me the flowers did not get delivered but could deliver them this week. If there was a no star rate your experience I would have selected that. Go elsewhere!!!

Buy flowers elsewhere! I wish I had read these reviews before ordering from this company. I live in Phoenix AZ, nowhere on the site did it let me know that my flowers would be riding in the back of a truck that's probably 150° for half the day IN A BOX!! I thought I had paid for a fresh flower arrangement! I got them trimmed and into water ASAP, but this morning, more than half are bent over at the head, and the outer petals on all of them are already dried! I'll be lucky to get 2 days out of them. For what I paid, shameful!!

They sent my mother dead flowers and made her cry. Truly horrible ordering interface on the website was just the beginning. A birthday delivery, with date confirmed when placing my order and obviously time-sensitive, was a full day late in arriving. And due to sitting in hot delivery trucks for an extra day, the flowers were DEAD. Wish I'd checked the reviews here before ordering. DO NOT trust them!

Order two dozen roses and a bear from this people for $103.96 and never got delivered. Then they won't stand up for their mistakes and when you call customer service the woman hangs up on you then you call back and they have an attitude with you. They ruin my anniversary and then the manager is gonna tell me that she has no control over the people. Will never do business again with them.

I have used many other flower delivery services in the past and decided to try this service in early August. This is the only service that did not deliver my flowers to my intended recipient. I notified the customer service department and they indicated that the local flower company had talked to the recipient and that they signed off on the delivery of the flowers. My friend never received a phone call nor did she sign off on anything.

Ordered flowers for my daughter's birthday, paid extra for guaranteed delivery on day of birthday. Never showed. No response. Buyer BEWARE. Go someplace else.

I had ordered the plant, chocolate & card from India to be delivered in Austin. The plant was delivered (not that great to look at), but rest of the things were missing. Moreover there is no apology for missing stuff. They don't take complaint from mail & expect to do more running around to raise this complaint. I would not suggest this to anyone.

On Friday August 19, 2016 I ordered a sympathy plant for same day delivery. However, the plant that my friends received looks completely different from the one I ordered. I called on the same day and was asked to email them a picture of the plant that was delivered. Later on, I received an email from the company stating "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website." This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner.

I placed an order for flowers to be delivered to a funeral on Friday Aug 12. They were not delivered. When I reviewed the order online, I saw that the delivery date was down as Friday Aug 19. Granted, it could have been my mistake, but I really don't think so. So I sent an email to the vendor requesting information, and got no response even though a response is promised within one hour. I just sent a second email and am waiting to see if this one will be answered. I also called the number given on the website, and was on hold for so long that I had to hang up....not to mention the extremely annoying, oft-repeated message by someone who sounds like a wanna-be DJ. This vendor is just awful, and I'll never use them again.

I ordered a special birthday gift to my wife for a same day delivery. I ordered at 8am in the morning. At 4:45pm I called the company to try and find out why it was not delivered. The response I got was just down right rude. "We are so sorry, but we have no one in that area that delivers for us," and "Your delivery will not be able to be there today." Then she goes on to say that "But we can deliver it tomorrow with an apology for being late"... Well who the heck is going to deliver it? To spend the whole day expecting a surprised and excited wife to call and thank me... and then find out that I ordered from a absolutely incompetent and horrible company... just was a major let down. Please folks DON'T ORDER FROM THIS COMPANY!

I did order Best Wishes Bouquet with Birthday Balloon and I paid expedite service to make the delivery in the next 4 hours. Never happened. The recipient person has to leave and never received the present. I called an I request full refund but I can't do anything because the birthday is ending. Unfortunately I didn't read the reviews first. I don't recommend their services at all.

I have been home sick for several days and was unable to leave my house to pick up some flowers for my wife on our anniversary. I placed the order with a guaranteed delivery of 130 pm. At 3 I sent an email request and never heard back. At 5, I called. They said the florist couldn't make the requested time so the cancelled the order for Today and we're going to reschedule for the next day. I requested a cancellation which the person said they needed special approval for. 20 minutes I hold. Later, I was refunded. Today. I'm still sick. And my wife never got the flowers.

I used fromyouflowers for the first time. I should have read the reviews and would have seen that my experience wasn't that different from many others. I ordered flowers for my granddaughter who was graduating pre-school. I received a call around 5 pm that they couldn't get a local florist to do the arrangement. They offered to deliver it the next day and upgrade me to the next size. I said ok but wasn't really satisfied. Then I went back to the website and it said the flowers were guaranteed for delivery. I called to ask what the guarantee actually was and the customer service rep didn't have an answer. Finally after being put on hold a couple of times I was finally told that I would get refunded in 1-3 days. I am glad I got my money back but feel very sad I didn't have a surprise for my granddaughter on this special night.

My daughter ordered flowers for my birthday and I was also home recuperating from surgery. They were supposed to be delivered yesterday. After several calls wondering where the flowers were, we were told that they would be here by 6. Never happened. Then they said they would be here Sunday before 6 PM. Never happened. I called as my daughter had given me the order number. They said they couldn't find a florist to deliver on Sunday. Then they lied and they said she cancelled the order.....not true. I let them know I was going to file an online complaint. They are liars and cheats. Take your money, give you grief and nothing more. DO NOT DO BUSINESS WITH THEM.

First of all, you will be on hold FOREVER before you can actually talk to someone. They will screw up the order in every way possible, and then when you cancel, they charge you and deliver the flowers that they said they couldn't deliver in the first place, and then not respond to emails asking for a refund. Stick with 1800flowers.com for excellent, prompt service and beautiful flowers!

I ordered a sympathy basket to be delivered to a relative - loss of her dad. I paid the extra fee to ship next day plus extra fee to be delivered in the morning before 12:00 p.m. - to find out that nothing was delivered to the residence. I asked for a FULL REFUND - this is ridiculous - they have to confirm with the florist on what happened. What happened was - NO DELIVERY. I wish I had read the reviews and complaints prior to ordering - GEEZ what was I thinking!!!

I ordered two arrangements to be sent to friend's house because his mother passed away. It was to be delivered August 6. Only one was delivered supposedly! I called to get a refund. They tell me that they haven't had from the florist and it will take 1-3 days to get a refund. If the flowers are delivered in that time while I am waiting for my refund and they see you have a refund the florist will go back to your friend's houses to pick up the arrangement! What! I told them "You have no record of it being delivered on Saturday. You only have one record of one arrangement not two being delivered on Saturday. So why would you put poor customer service on a family that is going through a difficult time?"

I ordered flowers for my sister in law. It was for next day delivery. I contacted company, due to it being 5:30 p.m and still no delivery. When I spoke to the customer service rep, she was extremely rude and stated they didn't have a florist in charlotte, nc and that there was a note in the system to contact me. I stated, "It's 5:30 p.m. I had to contact you." And now it's too late for me to make any other arrangements for delivery. I received no apology, all the representative stated "we should have called you." Wow I'm so frustrated with the horrible service. I even had to ask for a credit and was told I needed to wait 1-3 business days. DO NOT USE them for anything. They have ruined a very special occasion and left me with no options.

This place is awful!! Do not go there! We ordered flower for a co-worker's funeral. Their website comes up saying they do same day delivery. The item I ordered said same day delivery, and the person I talked to said they could do it. They called me 1 1/2 hour before the funeral and said they didn't have time to do it. Really! You can't get that done with another 1.5 hrs left! No integrity, no customer service! All they had to do was say they couldn't do it and I could have gotten another business but now there are no flower at the funeral.

I wish I would've looked at the numerous complaints about this company before I placed my order. Lesson learned and now I will be researching every company from here on out. I ordered same day delivery to my sister in the hospital. They were not delivered. The next morning I called and was on hold for 15 minutes and finally got someone on the line and I was put on hold again or so I thought but I was hung up on.

Called to order arrangement to send some cheer to a friend whose family member had died. Saw it was the cheapest place and close to her residence. I was promised the flowers would be delivered that day and part of it was that is to say she got the card that was supposed to be with the flowers but not the flowers themselves. Five days and many phone discussions later I finally got them to raise my refund from 15% to 100%, the only way this happened was I having to threaten to charge them with fraud. Best part of the experience was when I received an email saying they promised to deliver the flowers a week later without any charge but there was still no delivery and they decided to recharge me anyway. NEVER I REPEAT NEVER USE THIS BUSINESS!!!

PLEASE, don't ever use fromyouflowers.com. I purchased a fruit basket to send to my friend. The basket received by my friend is not the same basket showed on picture at all. I can't imagine that a company can provide a service like that. 5 apples, 3 bananas, 1 kiwi, $2 plant and a bill of $75. I ordered 5 balloons and they only include 1. Probably they think that their provide a service of excellence to deny the refund of my money. Terrible experience.

I think I mistook this company for another and placed an order without reading the reviews. The arrangement my niece received was sad and pathetic and looked nothing like what I ordered. The arrangement I ordered included roses and lilies but the arrangement that was delivered included none. It was also delivered a day late. I am now in the process of trying to get a refund. Please see my pics for what was ordered and what was received. My sweet niece has been through a lot and deserves the best. Someone could care less. :(

My husband ordered me flowers for our 5 year anniversary! A dozen red and pink roses! The picture below is what he ordered and what I received! We will never use this company again! And I will tell everyone I know not to use them!

Flowers that were received were nothing like what I ordered. I upgraded to deluxe and for the fuller bouquet and it got filled with green fillers not additional flowers. The flowers that I did get looked depleted and sagging. I was embarrassed with the arrangement that got sent to my girlfriend for her birthday. I paid a lot of money for something I could have picked up at my local grocery store for a fraction of the price and it would have looked a lot better. Lesson learned. I definitely DO NOT recommend this company.

PLEASE, don't ever use this company. Worst experience ever. Save yourself headache, time, and money. Not the same basket showed on picture at all. Paid for same day delivery. It didn't happen until the next day at 6 p.m. Terrible experience.

I used their website to order an arrangement of flowers for $35.99. They have a button for "Pay with PayPal". When I used PayPal, the price changed to $53.99. They added $20 without telling me. If you try to order flowers with a credit card, you cannot find out about their shipping charges until AFTER you have entered all of your personal and payment information. There should be a law against this kind of shady and misleading practice. Please someone investigate this deplorable retailer.

I ordered sympathy flowers, paid extra for them to be delivered. I requested that the flowers be delivered between the hours of 1:00 p.m and 4:00 p.m, the flowers were attempted to be delivered at 11:00 a.m.. I contacted Fromyouflowers and was told that they would redelivery the flower. The flowers were delivered after business hours and 1 hour and half later. This is a unprofessional, unorganized and not considerate of customer's time, money spent, and professionalism. I will not do business with this company again. Horrible experience.

So terrible experience, my daughter order flowers for my birthday 22 July, and the flowers come out today, but I called early and I was very specific to not delivered those flowers because suppose to be a surprise. But I had to call for a complain, this company must be kitting. The flowers are brown, no petals. Please do not buy any flower for the one you love, because they are no professionals people.

I ordered from this company a gift basket for my husband. The gift arrived a day late and was the cheapest most pathetic looking thing I've ever ordered. I order my husband a gift monthly and thought I would try this new service. I regret my decision. I would not recommend using this company. After I complained they never followed up, resolved the issue and I was out fifty bucks.

I wanted to send flowers to my daughter who was leaving town on Saturday so I paid an "expedite" fee to ensure they were delivered by Friday morning. I asked her on Saturday how she liked her flowers and she responded, "What flowers?" I went back into the FromYouFlowers website to track it and there had supposedly been severe weather on both Thursday and Friday that held them up their delivery. I was never notified and their intent became delivery the next business day--Monday. She was no longer there to receive them!

I purchased flowers to send to my son and daughter-in-law for their anniversary on 7/23. I received an e-mail saying the flowers had been delivered so I called them to see what their plans were for the day and was astounded to find no flowers had been delivered. I phoned the company 7/23 and after a quick check was told the delivering shop was closed but they would check it out in the morning and call me. No call so I called them again 7/24. Now I was told they would deliver tomorrow 7/25. I told the representative they should deliver them for free and she offered me an upgrade. I told her to keep her upgrade, keep her flowers and credit my account. I will never use this company again and I would recommend to you to use another source for your flower purchases.

I ordered flowers for my boyfriend and my aunt - one had a bad day at work, and the other fell. Guaranteed Same Day Delivery? It LITERALLY became nothing but a hassle after I spent $80 on two arrangements. The flowers were NEVER delivered. They have send both people flower care instructions... now it's 12:30 the *next* day. I have no flowers, ruined surprises, and an awful company that I have to call back to get a refund. Never order here. Go through a LOCAL florist instead.

I ordered flowers for a funeral for a friend's grandmother's funeral. I paid the extra fee to have the flowers delivered in time for the funeral. Needless to say the flowers were never delivered. A fews after the funeral I asked my friend about the flowers she said she never received the flowers. I called "From you Flowers" and was told that the flowers were delivered at 5:25 pm. I who they were delivered to because the family and the mortuary are both saying they never received the flowers. I was told they would get me a copy of who signed for the flowers and that I should have that within a couple hours. A week goes by I call again and again was told that the flowers were delivered. Again I explained that the flowers were not delivered, they have had a week to get me the signature and haven't and that I want a refund. They refused to give me a refund and said again that they would get me the signed acceptance within a few hours.

I ordered a dozen roses for my Grandma for her birthday along with ordering a customized vase that placed a picture of your choice. I chose to put a picture of me & my brothers for her since we don't get to see her much. When she received the flowers & vase I was so excited cause I knew she would love the vase with our picture on it. So of course I asked her to send me a picture. I was immediately upset when I seen the picture she sent me because the vase was nothing like what I ordered. It was just a regular clear vase and a printed picture of me & my brothers.

We ordered a teddy bear and a birthday balloon for our 6 year old granddaughter several states away. Her birthday fell on a Sunday so I asked to have it delivered on Saturday. They assured me it wouldn't be a problem. I called to make sure prior to the online order. No delivery on Saturday. Nothing on her birthday, July 17, 2016. So that evening I called customer service and they told me they didn't know what happened but they would refund the weekend delivery charge and upgrade the delivery which doesn't mean anything to a little girl that thinks her Grandma and Papa forgot her birthday. I thought about just cancelling it then and transferring money and sending my son out to get something special for her but they assured me it would be delivered in the morning.

Spent lots extra for expedited delivery that did not happen. Had to follow up on both orders - 1 arrived day late, other order never arrived so just sent them a complaint now. When the first order didn't arrive on time they said they upgraded my rose order - um no. I ordered 18 pink roses, they delivered 12 pink roses - so much for the upgrade! I asked my daughter in law about the 2nd bouquet - what 2nd bouquet?? Looked online - no confirmation from their florist - whoever their florist in Minot, ND is - they are not doing a good job. We are 0 for 2. 1 order we got cheated out of 6 flowers and paid for fast delivery that never happened. Order #2 still not filled, and my daughter in law is out of the hospital so - so much for the thought that counts! So frustrated - the website looks so good, thought they were a professional company. NOT!

Ordered flowers to be delivered for my wife. I waived the expedited morning service of $5.00 because I assumed its arrival would be early afternoon. It was 6pm and nothing. I contacted customer service, he kindly told me it's still early and may show up anytime soon. I told him we were leaving for dinner. He rescheduled for 7:30pm arrival. It finally arrived at 9:30pm. Terrible service and overpriced. If you are not sending flowers out of town, I recommend picking up from a flowers shop locally.

I purchased a fruit basket yesterday and paid for expedited delivery so the item would arrive before noon. Well, it didn't and now it is 8:02pm and the item has still not been delivered. I sent a message to customer service and was suppose to receive an answer within 1 hour. I never received a response. I then called and was told they we would remove the expedition fee and assured me the item would be delivered today. I called at 6:30pm and was told they would look into it and get back to me tonight and the business closes at 7:30. It's now 8:07 and I still have not received a call and the item has not been delivered. I will never use this company again and will go back to using FTD.

I ordered a dozen rainbow roses for my wife just because. What she received was a dozen wilted already dying pathetic excuse for flowers. I felt so bad because I was trying to be romantic and it was ruined. The best part was the vase and that was because miraculously it wasn't broken. I spent over 50$ for one dozen roses. I could've bought 2-3 dozen roses from the store for that amount and had them last at least 2-4 days. They said they'll send another bouquet. They did and it was worse than the first one. Finally I called them up for the 3rd time and demanded a refund which would only be for the floral cost, not shipping or tax. Ridiculous. Never again will I use this company. They can take their 12$ credit and shove it. Take your business elsewhere.

Laurel ** From the customer service stated that they would be refunding me. She stated it would take 1-3 business days. Today was business day #3 and still no refund. If they follow through with their promise then they have wonderful customer service.

Paid for an express/expedited delivery before 12pm which never happened. Delivery came 5pm and the flowers were wilted, rose stems were broken, the filler flowers were wilted and some broken. While my wife was surprised for our first anniversary, we both were very disappointed with the floral arrangements. Partial refund was issued but ruining first-anniversary surprise cannot be replaced.

I ordered the "Delightfully Pink" "regular" arrangement to send to my girlfriend's office. The picture on the website was lovely, showing 6-8 roses, several lilies and accents. The description provided for: Pink Spray Roses, White Lilies, Pink Waxflower, White Monte Casino, Hand Tied Pink Bow, Keepsake Pink Vase. I understand the presentation is supposed to be smaller when you don't upgrade, but what my girlfriend got was pitiful. Two roses, two purple carnations, an unbloomed lily and some leafy looking plants in a cheap plastic vase. There was no pink bow, wax flowers, or any of the nice accents. It looked pathetic, small and cheap, like the florist just cut up a few reject flowers and dumped them in a vase without any thought. And there was certainly no "pink" theme.

I am beyond pissed about my order! It was a day late and the basket sent was nothing like the picture. Worst experience I have ever had. I will never use your company again and I plan to tell everyone I know and post many reviews.

I ordered a "Red, White and Blue" arrangement for a friend as it looked perfect for sending for July 4th weekend. When my friend sent me a photo of what she received, I was really disappointed. There was NO blue whatsoever and they didn't even use the same type of flowers that were indicated. It looked nothing like the arrangement that was supposed to be sent. I should have checked the reviews first and I'd have seen that a lot of people are unhappy with them. Lesson learned. I complained and they offered a 20% refund but that wasn't the point.

This was the first and last time that I will use this company. I ordered flower arrangement for my 11 year wedding anniversary at 12pm Saturday July 2. The website says same day delivery no later than 4 hours. Well 4 hours came and gone and no flowers! I called the phone number and was on hold for 15min. This was an important day for us and I couldn't hang up, finally someone answered and gave me the run around saying that I ordered too late.

So it was a very important day for my fiancé and I. I sent her flowers and even sent her mom flowers. I mean what could go wrong right? I've used their service before. They have my info on file, was satisfied... what do you know... playing phone tag, emails and ** from their live service reps. Here is what I was told: “Don't know what to tell you. Can't do anything to help. All we can suggest is you buy the flowers again.” I asked where are the flowers and where is the refund. What I was told was so ** vague and stupid... I was told, there was no reason as to why the order was cancelled (one was cancelled) one was charged but never processed by anyone there.

Even though I was very disappointed about the late delivery of my flowers, "From You Flowers" online service responded to my claim in an efficient and professional manner. I believe the actual culprit is the local flower shops who are probably trying to sabotage this company to persuade their customers to deal directly with their local shops instead of utilizing a middle man. Nonetheless, I am pleased with the way the online flower service settled my claim.

Ordered on a Saturday for a Monday funeral service at 5pm. At 4:45 I started getting conflicting email alerts that led me to call the funeral home and found that they had not been delivered. Called customer service and was put on hold while they called their local vendor and was told they were on their way. The service had already started. Waited until after the service and there were no flowers. Shame on people who would steal from a funeral. What kind of business is this? 2 days later I got an email demanding I call them with no company name, no title or job description from the writer, no reference to the issue. I reported to BBB and the FTC and Consumer Affairs and disputed the charges on my credit card so they cannot collect until the investigation is over.

The first time I used this business I was under the impression I was getting an awesome deal. Their website shows a nice picture of flowers, you order and when you get to the end after selecting the right flowers and writing a nice long message you get to the end and find out you have a $15 service fee which is not mentioned to include tax which you expect but when you get those together you have no choice but to complete your order and end up with 20-25 dollars more than what you started.

Not only did the flowers not get to the person on order date but three days later! Charged me 70$ for some ** flowers and not even close to how they promised they'd look. I'm so upset and they can't even give me my money back. All yellow flowers when it says white lilies and yellow roses. It's awful. Don't even want to give them to him now.

They got there not a moment too soon. That was close. The order looks totally different from the picture. There are different color roses, pink and red with a white orchid. The vase looks totally different too. No chocolates? Not satisfied with this order at all.

Horrible Service. I was told my Father’s Day Fruit Basket would be delivered on time. I also received an email that my order was delivered! MY ORDER WAS NEVER DELIVERED AND THEY TOOK MY MONEY! I AM GOING TO REPORT THEM TO EVERYONE I CAN!

I ordered a specific plant in a specific colored pot as a birthday gift. What was delivered was a completely difference plant and container. I chose the plant for the conditions it required. The plant that was delivered required completely different conditions (more water, etc). The company was very very responsive (they explained that the florist they used did not have those plants in stock, they called me every day to check in about the current status of the new delivery and did not charge me for the first wrong plant) and finally did deliver the correct plant but NOT the correct pot. This left me questioning, "How they can advertise specific things when they use other florists to supply the product???" I would have given them zero stars had they not been so attentive to fixing the problem.

Order flowers for same day delivery by 4 pm and they pulled a no show on my anniversary. Sat on phone for 25 minutes trying to get a refund. I wasn't offered a thing for my inconvenience. Don't be fooled by this scam artist of a business. Completely ruined my day and my surprise to my girl. Thanks a lot fromyouflowers.

Ordered from FYF for same day delivery on Wed June 15. Received multiple emails indicating delivery right down to the minute. No delivery. Also claimed had spoken to recipient which the recipient knows nothing about. In fact they claim the recipients are still on vacation, they are not. It was a weekend getaway. It is now June 20th - a Monday. They have made an effort for a refund and credits but I have lost total faith. My issue are the "untruths" about delivery, about contacting the recipient, etc. If anyone from FYF wants to challenge me, I have full documentation. Yes, things happen but this was unacceptable as it was a situation based on untruths.

I ordered a calla lily arrangement for my grandmother's funeral well in advance. I live across the country so I sent them to my mom to take to the funeral for me. The day they were supposed to arrive she called and said they hadn't shown up. I called From You Flowers and they said they would not be delivered that day due to a severe weather alert. Ok but they did not notify me, I had to call and find out. So the next day they arrived just before the funeral BUT they were not even arranged! I paid extra for a vase and the vase was even too small to hold the arrangement. The lilies were so tight they looked like pencils. They offered me 20% refund off of a $75 arrangement, finally I spoke to the manager and pushed to get a full refund, which I did, hence the 1 star. It was embarrassing and the sentiment to honor my grandmother with the flowers was ruined. I will NOT order from them again.

I ordered flowers for my wife to be delivered before noon. Paid extra for this and the flowers were never delivered.

Ordered flowers to be delivered for Friday, June 10. It is June 14 and they have not been delivered, and UPS has not updated the order in 4 days. Nobody knows where these flowers are, what a scam. Where they ever sent??? No wonder they have over 1000 1-star reviews, wish I would have seen the reviews. Saw a commercial on Network TV so I thought they were legit. Reported to Better Business Bureau.

I am so angry with this company. I ordered a stuffed toy with balloons to be send to my daughter after the news of her pregnancy! This was a Friday. I paid extra, as it was considered a 'weekend'. I was so excited and wanted to add to the festivities with a fun gift. They promised to deliver 'same day'. They failed to deliver and then offered to deliver the following Monday. The fun was spoiled by then. They offered to refund the $2.99 weekend charge... yeah, right! Wow, extremely poor customer service. I did get a full refund, but after terrible customer service. I wish I had read the reviews first.

We ordered flowers for friends of ours whose dog had just been killed by a car. They were supposed to be same day weekend express delivery. That was 3 days ago. I have called them hourly to see why our order has not been received and all we keep getting is BS answers. So now I call them and the florist they were using is closed. I am beyond pissed and will never use them again.

I have them 2 stars instead of 1 because I was treated quite nicely on the phone by the representative. They gave me a full refund. I suspect this wouldn't be a problem if you want your flowers delivered whenever, but if you have a deadline, like most people, expectations should be set low.

I was looking forward to seeing the bouquet of flowers I sent, and boy, was I surprised, and NOT in a good way. Talk about "dinky". Downright embarrassing, in fact. I stood around making excuses to my family that I did not order such a puny delivery, but rather, paid for an upgrade. They said, "Well... You did not get an upgrade..." I have nothing more to say, except... I took a photo to send to FROM YOU FLOWERS when I complained and their response was that it was exactly what I ordered. WHATEVER. I will not be using them again.

Biggest mistake ever using this company. Wish I would have thought to read all the reviews first. What I ordered and what I received were two completely different things. Don't order from them. They are a scam.

If I could give zero stars, I would. This place is AWFUL. I ordered flowers for my daughter's birthday. Instead of delivering on time, a delivery person called her and asked how to get to her work place. He couldn't find her for 1 and a half hour. It was almost 5pm and time for her to leave work. The surprise and good mood was ruined. She send me a picture of the flowers and I was shocked. They look absolutely different from the picture online. I could buy myself 12 roses with greens and put them in a vase. Never order from them again. Avoid.

On June 4th 2016 I order flowers from that website to be delivered on June 6th at my Uncle funeral. Unfortunately nothing was delivered. When I called the website they said something about the flowershop that was assigned to deliver the flower. I really don't want to hear it. I was so disappointed and embarrassed. Not reliable service. Don't deal with them.

Dishonest site sends wrong orders at their discretion. I think customers don't check asking if recipient received the correct order and From You Flowers sends whatever is cheapest. Floral arrangement I selected was all white roses and tiger lilies with light and dark greens in a round contemporary vase. Fuchsia wilted freeway flowers in cheap glass vase with a horrible even brighter fuchsia ribbon is what was received representing my family name! Tribute was all white. Too late to make good on ceremony...awful site. DON'T SHOP AT "FROM YOU FLOWERS"! I should have read numerous bad reviews before shopping on this site.

I placed an bouquet with chocolates order to be sent to someone two days later and they never received it. I emailed about its whereabouts was. We Care Flowers said there was an issue with my order and they will be in touch soon to let me know when they will be able to sent out the flowers. DAYS go by and nothing. I emailed asking for a refund and they just so happened to deliver the flowers "that day." They still never send out my order. THIS HAS HAPPENED TO MANY OTHERS. DO NOT ORDER FROM THEM.

I recently ordered the "You're In My Heart" flowers from this company, which looked very nice and I thought my girlfriend would love it. It was our anniversary and I could not be with her because I was out of town. So I decided that I'll order this bouquet that is $59.99 and I got the second to highest upgrade for better flowers and it is supposed to look more full. I also spent an extra $15.00 to have 5 pink balloons come with the flowers. Well she finally received the "Flowers". This is a joke to something later on, and she called me excited and happy. I said "Well send me a photo of it, because I wanted to see what they looked like."

I live in England and my girlfriend lives in America. We're 3337 miles apart so yeah... I can't give her flowers myself. I did a quick search online to see if there was a way to send her flowers, and sure enlighten I found fromyouflowers.com. I ordered the bouquet 'rhapsody in red' on 27th May 2016, and thought that I'd give the florist about a week to get some good flowers in, so I placed the delivery day for June 3rd (the day I'm writing this review).

Yesterday I ordered flower arrangement to be sent to my daughter-in-law who had been hurt at home. I had tried to order from several other more popular sites that I had used in the past and each arrangement I choose was not available in their area of Massachusetts. All they could offer were simple floral bouquets in a plain glass vase. On "fromyouflowers" I was able to get my first choice, which by the way was the exact same cute happy face mug that was unavailable from the 3 other companies. The flowers arrived today exactly as I requested. The cost turned out to be almost $10 less than what the other companies quoted. I would definitely order from this company in the future.

Recently my friend's mother passed away. The wake was on a Sunday and was planned very quickly. I had used FromYouFlowers in the past (as recently as a week before for another funeral) with satisfactory results. I placed my order online late Saturday evening. On Sunday morning, I missed a call from FYF saying that they needed to know the time of the service. I returned the call as asked and was given two options on the electronic message - press one to place an order or press two for customer service. I pressed two and the same message was repeated.

I ordered a bouquet for my husband and needed same-day delivery. The total cost was $60 after a $10 discount, which I thought was high, but I wanted the flowers rushed, so I paid it. He got the bouquet and called me to thank me, but when he brought it home I was shocked by how tiny it was. I felt completely lied to and ripped off; the bouquet was about the size of my fist, and only had a handful of flowers in it. For $60!! I could've bought a bouquet twice that size for $15 at the florist down the street, and I was instantly kicking myself for not doing that instead. When I told him how much I had spent, he was shocked and upset, and told me to call customer service.

I ordered an arrangement for mother's day. The picture clearly displayed roses in the arrangement. Not one rose was delivered. I ordered the medium size. I received an arrangement suitable for a doll house. I tried to contact them to no avail. Now I am disputing the charge with my credit card company.

I ordered a food basket for a girl that was hungry with PMS. Paid $80 for a basket to be delivered next day. NOWHERE DOES IT SAY IT WON'T BE LEFT AT THE DOORSTEP. She has to be home. So there goes the surprise because I had to ask her schedule. The customer service person was lame, hardly said sorry. So now it will be a 48HRS instead of 24HRS and not a surprise. Would never use this service again.

I placed an order with From You Flowers on Friday, May 20, 2016 for delivery to a funeral home on 5/21/16 in the Metroplex. I got a call Saturday morning that they were unable to find a florist to make a delivery on Saturday morning. I find that hard to believe in the Metroplex but ok, whatever. I was told the delivery would be made first thing Monday morning before my aunt's service this morning, the 23rd. I got an email at 5:28 pm today saying they were unable to find a florist to make the delivery. What a load of crap!!! Shame on me - this is the second time this place has done this. The first time, I gave them the benefit of the doubt and believed their reason. NEVER AGAIN.

I will never ever call this place again. On Friday May 13th, 2016, I placed an order to pick up on Monday for my mothers graveside services at 11 am that morning. The lady told me that would not be a problem and the florist would call me later that day to work out the pick up details. (I live in Mississippi and I was traveling to Illinois to bury mom). Never heard from anyone on Friday but they was quick to place a holding on the funds in my bank account. Called in Saturday at 10 am, to wait on customer service hold for 45 minutes. Hung up, called back and clicked to place an order and was connected in 1 minute. Was told that they could not access my order, therefore they could not help me. I asked to speak to a manager and was thrown into the customer service queue. I hung up and called the florist in the small town back home and none of them had the order (by this time its 1 pm).

Do not order from these people. I waited all day for the flowers to be delivered. When they weren't, I called to see why. After a lengthy wait on the phone they reported that the florist didn't deliver to Concord but had accepted the order anyway and they would have to find another florist. I was furious to discover the site implied they delivered to Concord and that they had charged my card before the order was filled. I requested they refund the money and cancel the order. I am still waiting.

I am dissatisfied because they let you think you can pick the arrangement and even pay extra for a larger bouquet, but they deliver something completely different and do not even notify you that they changed your order and why they had to change your order. I left a complaint and didn't even get a response/discount for lack of communication/not providing what I paid for. I also ordered a box of chocolates and a balloon, which they did deliver, which is why I am giving them 2 stars instead of 1.

My review is the same as everyone else. Paid extra for expedited delivery. Delivered at 6 pm - not big deal. But... I paid for Larger bouquet of pink roses and carnation and daisy's. My Daughter received a Sunflower w/ snapdragons. After being on hold for 35 minutes a ** told me to email her a picture and she would refund expedited charge and 50%. Lol I emailed and got a message that email would not be accepted per fromyouflowers. Never... again. Scam Co. **

My poor review is based on the fact that I paid for delivery by 12pm PST. My order wasn't delivered until 5pm PST, missing the individual who it was intended for. I still never received a confirmation email for the delivery. I called 3 times just to speak to someone once for a total hold/talk time of 50 minutes. They were willing to credit $7 of my $55, and I will NOT be using this service again.

I ordered 12 roses, a teddy bear, a box of chocolates and a balloon with a card for my wife on our 1 year anniversary. I was charged ~$80 for the order. When the order arrived to my wife she only received the roses and the balloon. I called to find out what happened and was placed on hold for 49 mins before I was able to speak to a rude non-compassionate customer service rep who reluctantly said she would refund me $20, which I still have not received, because she claimed they were not going to redeliver add-on items even though it was what I ordered and was charged for.

I decided to surprise my girlfriend with a bouquet of flowers in traditional Broncos colors. She is a huge Broncos fan so I found an arrangement that was fitting in orange and purple. Set it up for delivery and paid the "expedited" fee for morning delivery to her office. Well come closing time and they still weren't delivered. I found their 24 hour phone number and called. I was on hold for roughly 22 minutes before it was answered. The gal on the phone was very apologetic and said that they were having problems with the orange lilies. I said that I can understand but that I should have gotten an email or call stating this so I could either order from someone else or find a replacement bouquet. She apologized and promised they would be delivered the next day, and that she would refund the expedited fee. OK. So far so good.

Stepdaughter sent flowers to her mother on Mother's Day. Spent $75 plus an extra $10 to deliver on Mother's Day. Never got the flowers until Thursday. Had to call and complain. When we got the flowers they had a happy birthday sticker in them. Would only refund half the money back although they have a guarantee. It's a big rip off. Do not use them.

This is the worst company I've ever dealt with. They took money right away and did not deliver. Swore they would reimburse but did not. Asked for a supervisor and the same person got back on the phone. Two and a half hours on hold on speaker, they answered. Now will not answer at all. What a SCAM!!!

The ONE positive review this website shows IS A PAID FOR REVIEW. My story is similar to just about every other review posted on this site; I ordered the flowers well ahead of Mother's Day. They never showed up but the money is out of my account, and all attempts to contact the company have been ignored. I've emailed FOUR TIMES with no results. I've called several times and been on hold for over an hour (I took it as a challenge) each time, and while I DID get a human after an hour on one occasion, I was hung up on!!

I ordered the deluxe bouquet of orange roses and magenta flowers (pictured below) for my mom for Mother's Day. She received an arrangement (also pictured) that is sparse, ugly, and clearly not worth the money spent on the deluxe bouquet. It has a couple of roses, a couple of gerbera daisies, filler flowers, and a tacky bow. I would never order something like that for my mom and felt so disappointed that this is what she received from me. Totally unacceptable. I sent an email to From You Flowers requesting a refund or that the correct bouquet be sent. A representative called back in the middle of the work day on Monday, from a suspicious looking number, leaving a message asking me to call the customer service line. I tried calling back twice and waited on hold for over 15 minutes each time. This company wasted my money and is now wasting my time. Also unacceptable.

I ordered an arrangement for my mother on mothers day. I paid extra for the "deluxe" arrangement. Her flowers were a joke! My child could of picked random flowers and put them in a vase and that would of been better. I emailed customer service and asked for a refund. 24 hours later I received a call back and was told that I had two options; 1. They would redo the arrangement and send another out OR 2. They would give me a 30% off gift certificate. Why would I spend more money using your ** service! Ok fine, send another arrangement. Two days after mothers day my mom gets the "corrected" arrangement and it looked just like the first one but the stems were longer. OMG, People really! I will NEVER order from this company again.

Ordered flowers the Friday before Mother's Day for a "guaranteed delivery" between 9-6 which they advertised and I paid a premium price for. The flowers never showed up, they never answered phone calls, and it took 4 days to respond to an email, not even addressing the fact that I asked for my money back, just an apology and asking me to call them. Horrible/lack of customer service.

I ordered flowers and was charged on April 29. They were supposed to be delivered on May 7 to my sick mom in Illinois as a surprise to lift her spirits. It's now May 12 and she has yet to receive her arrangement. I keep receiving all these apologies but no one is trying to correct the issue. I have sent 3 emails, and I keep being told tomorrow, tomorrow, tomorrow... still NOTHING. I am a mother of 4 children. I do not have EXTRA MONEY TO THROW AWAY. I spent what I had on these flowers and I feel so taken advantage of. This is not how you treat people who have good intentions with you. You trust them with your money yet they carelessly handle you. I need answers or I will do everything in my power to own this company.

I ordered flowers for my boss on 5/11/2016. I rushed and placed the order at 2:30 pm so I could get same day delivery. I tried tracking my order twice. All I get is automatic response message. I just happened to scroll online, and saw all of these complaints below. The flowers still have not been delivered and customer service does not answer. I will be disputing the charge with Bank. Moreover, how is this company still in business. I will be contacting HELP ME HOWARD to get this story on the news. This company is a scam. I will also write a review to the Better Business Bureau.

I ordered 2 bouquets and chocolate covered strawberries. I spent a lot of time browsing all the pretty arrangements that all have names to pick the perfect one for each person. When they received them they sent me a picture. I was so disappointed! They were completely different than what was pictured online. The ones my mother received were so bad I was embarrassed. I paid $178 because I upgraded to the next size up but they looked like a very small bouquet, not as full as they picture online. I was also charged $14.99 shipping for each item that's about $45! The strawberries did not look as good as the picture online either. When I called to complain the woman was very nice but she only gave me $12 back and she said that she would send me two $10 gift cards, I only got one. I will never use this company again. I was very disappointed!!

Do not waste your money. I wasted 75$ & the only thing they got right was the vase. Also the flowers literally die 2 days later & they never ** answer the phone, probably because they know they suck **.

Echoing what everyone else has said. Flowers don't get delivered. They don't answer the phone or emails. I've been on hold now for almost an hour. Extremely dissatisfied with this company's service.

Paid an extra $4.99 to have order delivered before 12pm. Since time frame was missed called into Customer service twice. 1st call (after 30 minute wait on hold) lady answered and fumbled phone, before hanging up. 2nd call (after also waiting 30 minutes on hold) someone picked up with mute button turned on, then hung up again. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

I ordered flowers for Mother’s Day that were never delivered. When you call Customer Service no one ever answers! I waited 37 mins. on hold. DO NOT ORDER FROM THIS COMPANY! However, they answer the sales line immediately!!! I have not received a refund!

I have been waiting for some response for well over an hour, no one will talk to me! The flowers, balloon, and candy was never delivered, no one will tell me how to get my money back. They disappointed my child. It seems like I don't care, thanks to them. Never ever use this company. They have no work ethic and are dishonest, I am reporting them to BBB & the State Attorney General's Office as well. I wish I'd looked at reviews prior to using them.

I wanted a lavender arrangement for healing as my mother-in-law was having back surgery. This company offered same day service along with a google discount. After shopping around, there wasn't another option that was as beautiful as the photo displayed online, so I decided to try them. The flowers were normally $64.99 but were marked down to $55.24, but they ended up charging me the full amount regardless. As you can see, there is a stark contrast in what I ordered and what was delivered. I will not use their service again. And I have not received a resolution at this time. Buy elsewhere.

I ordered flowers on 5/8 to be delivered 5/9 but the flowers never came. I called and emailed and didn't get a response. Waited on the line for 15 mins and then hung up. Finally, the flowers were delivered 5/10 at night. How terrible does that make me look? Like I forgot my own sister's birthday. They didn't even have the decency to call me or email me that it would be late. They promise an answer to your email in an hour but their answer was - "We don't know whether it was delivered." That's such a big help...

UPDATE: After 4 emails, multiple calls with no answer I did finally receive a callback. The call came in from a Russia #? I spoke with a nice representative that did ultimately take care of the situation and had the flowers re-sent with an apology to my friend. She said there were beautiful! However, due to the not delivering initially and without contact I would not have known along with the difficulty contacting or reaching customer service I still would likely not use this company again.

I placed my order for premium perfection of arrangements with one Happy Mother's Day balloon and two pink balloons. They delivered Regular arrangements and only one Happy Mother's Day balloon. I've made several attempts to contact customer service. Waited on hold for more than a hour before disconnecting.

Ordered flowers for my wife for her birthday/Mother's Day. Ordered on Wednesday with guaranteed delivery on Sunday. Paid $65 for a deluxe bouquet of their nicest flowers. Needless to say, it is now Wednesday, the flowers NEVER showed up and after countless emails to their customer service that says they'll reply within 1 hour, I haven't heard **!!! I'm beyond pissed off and this company should be out of business based on all the reviews!!! Another thing that pissed me off was the fact that when I ordered the flowers, their page was set up so funky and told me one price and had another price hidden at the very bottom of the page that added all sorts of fees.

I order flowers for my Mom for Mother's Day which was also her Birthday. I selected delivery for the day before or the day of this occasion. No delivery was made for either day. Two days later the company delivered the flowers and my Mom called me and told me that they were "horrible" and she tried to refuse them but was told by the deliverer that he was just delivering the flowers and did not work for the company. My Mom described them as "wilted" and not consistent with the arrangement I ordered. This was so embarrassing! I tried calling, but you can never get through to a person. I have received email messages but have not received my requested refund. This company should be investigated!!!

I will be disputing this transaction with my bank and filing a complaint with the BBB. My flowers were not delivered today. I want a refund and will never deal with your company again. I tried numerous times to get an answer on the customer service line and never got thru. I am so mad right now. This was my aunt 75 birthday and you ruined it. Thanks for nothing. I will make sure everybody knows not to order from you all.

I ordered two beautiful arrangements to be delivered to my mom and mother-in-law for Mother's Day. The flowers were wilted and did not look like what I ordered. I also bought the premium arrangement because it was beautiful! The picture I requested from my mom was just not what I expected to see at all. It was small and not the same. The balloons were not full and floating. They looked like they had been at least a week old! I will NEVER use this company again!

I ordered a florist designed bouquet. I ordered the deluxe flowers. I literally think the vase contained 9 stems total. It was the most pathetic arrangement I've ever seen. This is the second time I've ordered from here for my mother. But I didn't get a picture of the flowers I ordered the first time, which I deeply regret. The first flowers were delivered frozen and basically dead so my mom had to send them back and get a new arrangement. I'm totally embarrassed that these were the flowers my mother received for mother's day.

Do NOT buy form here!!! They took my money and now will not answer the customer service number or return my emails!!! The picture shows what I RECEIVED!!!

Their confirmation states the florist provided no feedback on delivery. I emailed twice and received no response. I called and waited 45 minutes only to be told that "some people yesterday had to wait 2 hours". That was my last order; I gave them another chance after their major screw up 2 years ago - not anymore. Mother's day is way too important to not get a delivery.

Mother's Day 2016 - my son and daughter-in-law said they sent me flowers for Mother's Day and I was so happy because I know money is low but they still took time to try and make me happy. WELL. THEY NEVER CAME!!! We were on the phone 5 hours between the two of us. Never received flowers and they were so mean. #HEARTBROKENFORMOTHERSDAY

Well sadly enough I guess I am in the same boat as everyone else that has placed a review on this company as I am seeing everyone saying the same thing and issues that I had. I placed an order for SAME DAY DELIVERY (even picked florists choice so I assumed would be same day for sure) since the company says they GUARANTEE same day delivery. I was delivering these flowers the day after mothers day as she didn't have such a good one and I wanted to make her feel better. Well thanks to this companies horrible customer service that didn't happen.

Do not use this company. They charge you and don't deliver the flowers. So disgusting. And I have been on hold for 50 minutes now but my call is very important to them.

Ordered Mother's Day flowers for my mother on 5/5/2106.Order No: **. Requested Sat, 5/7 delivery; flowers never arrived. Verified that all delivery details were correct. Thought that perhaps they might be delivered on Mother's Day due to high volume; I was wrong. Called Customer Service twice on Sunday. After waiting 45 mins, I hung up. Decided to send an email. Received automated response back that flowers were delivered. This was a lie. Rang back customer service, waited over 1 hour and finally spoke with rep. She said she couldn't contact florist as no one was there. No surprise since it was Mother's Day. She said someone would contact me on Monday.