fromyouflowers.com Reviews

Today was my daughter's 13th birthday. Decided to send her a beautiful bouquet as a surprise. Wanted it to be memorable. Spent $41.95 and waited excitedly for the call when she got them. She text me a photo and was very gracious. When I saw the picture I wanted to cry. Had to laugh to keep from crying. Wow what a difference between bouquet purchased & actual delivery. My 3 year old makes better bouquets. This site is a sham!!! Buyer beware!!!

I paid extra to have flowers delivered to my mom within 4 hours. Not only were they not delivered but when I called, they placed me on hold for 15 minutes while they "called" the flower shop. The first time they disconnected the call. The 2nd time, she verified me then placed me on hold for 10 minutes without letting me say anything else. When she came back on the line she was like, "sometimes they get busy. Let me give you a discount and we will set up a different time for delivery". I told her that was unacceptable and not the point. My mom was going out of town for her birthday which is why they needed to be there at a certain time. I wasn't going to have her wait all day for flowers that should have been delivered at the right time anyway. I told her I wanted a full refund, in which, she got cold and said the refund could take a few days and then hung up. This place is a ripoff. I should have read the reviews before using this shady place.

I ordered a flower arrangement which I paid extra to be delivered within a specific time frame. Not only did I have to call on various occasions to follow up with delivery but when the recipient received the arrangement it was nothing like what I had ordered. I specifically chose an arrangement that did not contain roses because the recipient that does not like roses. The entire arrangement was yellow and red roses which by the way were not even the colors of the original arrangement. The arrangement delivered looked cheap. I'm not a florist and I'm sure I could've done a better job myself. The ribbon on the base was nothing like what I ordered and was extremely tacky. I called to complain and they offered me a credit or 50% of my money back and to pick the arrangement up from the recipient. I asked for 100% refund and have yet to receive it.

Firstly, the 20% off at the top of the page is not a real offer, they just tell you they're taking that much off your price, but if you choose the arrangement sans coupon, it's the exact same price. I ordered an arrangement for a funeral and the arrangement that arrived at the service was much smaller than the premium package I had paid for. I had to call and call and keep calling to get any sort of response which simply resulted in a 20% off coupon for future purchases.

I paid for the premium bouquet and what was received was nowhere near the picture or value based on price. My mom (The recipient whom I sent these to for her 70th birthday) ended up contacting the florist direct for resolution. It's unfortunate they have an option for top-of-the-line, yet they don't deliver on it. I tried contacting the company only to receive a response that did not address my complaint at all. FAIL!

I sent an email to From You Flowers on Saturday, June 10, 2017, around 12:00 noon and ordered same day delivery service for an address in Santa Barbara (they deliver until 6:00 p.m). The picture of the flowers were posted on their website, and I assumed the recipient would receive flowers similar to what pictured. When ordering online customers depend on the pictures offered by the company to be a true representation of what they are ordering. The company never called or emailed me to say that the order would in fact not be delivered that day. I did not hear from them until June 12, 2017, when they sent a note saying they would deliver that afternoon!

BIG mistake using this company. I usually research so much better but their site was misleading with all their "positive publicity and reviews". I ordered a flower arrangement to be delivered to my best friend on her last day of work before retiring after 25 years. I live in Florida and she is in New York so I wanted to her last to be extra special since I won't be there in person to celebrate with her. I ordered the flowers to be delivered on Friday, June 23rd (and yes I paid extra to have them delivered by 12pm). Today, Tuesday, June 20th, I got a text from her thanking me for the flowers. She was off last Friday and yesterday so walked into work this morning to the 5-day old bouquet!

I ordered flowers for my anniversary. Paid $60 for what I thought was a nice bouquet of flowers that my wife would enjoy. After getting a picture from her thanking me for the flowers, I was outraged. The picture on the description of the flowers and the described height and width were nowhere what I paid for and ordered. I was embarrassed at what was delivered. I could have gone to Walmart and bought the same bouquet for 5$. Called and emailed the company and was told they apologized and send me a $10 coupon off the next order REALLY? I told them to come pick up the flowers and refund my money.

I ordered flowers for a birthday and holy freakin cow they didn't make it!!! Awful service. I will never ever use this POS company ever again. I so wished I had read all of the poor reviews before I ordered. I got a full refund and flowers delivered I hope tomorrow but we will see. But not on her special day. What a joke. I hate this company!!! Was on hold or yelling at someone for 3 hours today... OMG I had never been so angry at a company.

I ordered a florist-designed bouquet for my sister. After placing the order, I figured I'd look up some reviews. I was very nervous after reading all the negative reviews and was kicking myself for not doing my research first (I'm usually good about that). Thankfully, everything went well. The flowers were beautiful, delivered on time, and I received contact via the florist after the delivery was made and an email from the company. It was a good value for the price I paid.

This site is terrible. The first order I placed was sympathy flowers. They never made it to the funeral home. Finally after three days on the phone with them they sent the flowers to my friend but not the flower I chose. But they did give me a 20.00 dollar coupon that I used a week later. I thought I would give them another chance. The second order was not delivered on time. Actually two days late and again they were not the flowers I ordered. I am now trying to get the money back that I paid for next day delivery. I will never use this site again.

This was the first time ordering flowers from an online service and was very disappointed... well upset is more like it. If I could have I wouldn't have even given a 1 star rating, it's more like -10! I made my order the day before and paid for the expedited service, guaranteed delivery by noon, never heard anything from my Fiancee I knew they hadn't been delivered. I called them and was asked to be put on hold, 5 minutes later I was disconnected. I was at a conference and had to wait until it was over to call back. Called them back and was put on hold for 15 minutes and was again disconnected. Called back 3 more times waited on hold for 5 minutes each time and when it rang it just disconnected again... 3 times! Finally got a rep on the phone and she said "there was a glitch with your order but we can send it tomorrow."

I purchased an arrangement to be delivered the same day. I purchased a Purple Rain Bouquet. The picture showed a tall purple vase with Iris, Purple Roses, and about 3 other flowers. What was delivered was a clear squat vase, 2 white roses and 4 carnations. NOTHING like the picture. They swapped out with very cheap flowers. Very disappointed. I will never use this company again. I paid $70 and it looked like a $5 arrangement.

This was my first time sending a floral bouquet to a friend that just lost a pet. I signed up to send them the day that her furry friend passed away and had no problem checking out online. It was a Sunday so I was skeptical if they would actually be delivered but I went with it anyways. I received an email letting me know that they would not make it same day and I would have my same day fund returned. I was not completely happy by that as I paid for same day delivery.

I was so deeply disappointed in this company. I picked out a beautiful bouquet Online to send to my Mother for her birthday and I received notification that the flowers were delivered at 5pm. When I called my Mom she said she never received flowers. I called the company and they told me I would receive the delivery notification when the flowers were out for delivery, even if they hadn't arrived yet and that they would be delivered by 6pm. My mom let me know that they were not delivered by 6pm. And by the next day had still not been delivered. Really disappointing. Obviously cannot depend on this company at all. They did issue me a refund the next day, but my Mother didn't get her flowers for her birthday!

My parents sent me flowers on a special occasion using fromyouflowers.com. This was the first time they were using this service. I did get the flowers but not on the date requested by my parents. The delivery was done a week later. During this period, my parents got confirmation of the delivery without the actual delivery being made. Since my parents do not live in the states, they gave my phone number for being contacted. There was no attempt to contact me to indicate delivery delays. The flowers were beautiful when I received them but if they had informed me or my parents of the status correctly and given proper reasons, the delay would have still been acceptable. Did not appreciate the false delivery status which was given.

Please please please save yourself some time and DO NOT order flowers from this company. Honestly, we not only had the worst experience with customer service, we didn't even receive our flowers! They were supposed to be delivered on a birthday and even though we got an email confirmation stating that our flowers were delivered - nothing came! When I called to follow up the next day, they talked in circles and finally told me that the flowers would be delivered in the next 2-3 days. How does that work? What's the point of ordering flowers from them for an event if they don't even deliver when they are supposed to. And what's up with sending a false delivery confirmation email? Shady business. Shady company. DO NOT USE.

I have ordered hundreds of dollars worth of flowers from this site, and was very happy with the service, and selections. Boy was I WRONG!! I received pictures of 2 orders I had sent, and was appalled at what the actual item sent to the receiver. They were not even close. I had received phone calls in the past about nonavailability, but nothing with these 2 orders (only orders I got picture back). I don't know if they have all local florists deliver, which is fine, but it should be noted in the description. Their selections are wonderful, which is why I used them in the first place (unique, different...), but the finished product is not even close.

I have been a loyal customer for years with this company. This year I've spent more than $350 for unacceptable quality, service, wrong arrangements, and no delivery. They delivered the wrong flowers to a funeral this week. I ordered flowers a day ahead for next day delivery anytime. Today Sunday, June 11, 2017 a delivery for a birthday I was told could not be done until tomorrow. I received the email at 8:30 am the day of supposed delivery. Not allowing me any options or choice to make other plans. Their customer service were rude in their email replies and the phone message they left did not make any sense. They had the wrong persons name stated in the email for delivery. I'm extremely unhappy. I will never order from them again.

I ordered a beautiful hydrangea plant for my sister to be delivered to the hospital where she was recovering from surgery. She loves hydrangeas and I thought this would be appropriate so she could plant it in her garden upon leaving the hospital. To my dismay, when I called her to see if she'd received the hydrangea, she told me she had received an orchid! I also ordered a balloon, which was not delivered either! This really irritated me because I know my sister does not like orchids. And while she was very appreciative of receiving a plant from me, she was puzzled why I would send her a plant that she knows that I know she doesn't like!

The first time I used fromyouflowers I have to say I was impressed. Flowers were exactly as the website described, they were delivered on time and price was very reasonable. So I used them again to send flowers to a friend who had just found out that her dad has cancer. Well they were never delivered! No email, no call... nothing. I called and they said they were re-delivering. Again they never arrived. After the second irate call they finally got delivered.

Found a selection under the "Guaranteed Same Day Delivery", placed my order in the morning. About 4pm I receive an email stating, "Sorry, we can't complete your order, here is your $2.99 delivery fee back." I live in Denver, complete with MILLIONS of people and HUNDREDS of florists. Their web site promised a guarantee of hand delivery within 4 hours. I placed and paid for the flowers in the morning. About 10 a.m. $72 - nothing fancy, merely white flowers for a sympathy delivery. No phone call, no attempt to get in contact with me, merely an email about 4pm stating the same day delivery fee was being placed back on my card. Oh, and "Sorry. We'll do it tomorrow." DO NOT PLACE YOUR TRUST in this company to convey your sentiments with a flower delivery. RUN - DO NOT WALK AWAY from this business! Absolutely Outraged!!

I ordered balloons to be delivered this morning until 12PM and it is 4PM now and it still has not been delivered. The balloons were for my grandchild party and the party is now over!!! I called 1 hour ago and the customer's assistant told me that the balloons were being delivered in 5 minutes. Total lies!!! Never uses this site again!!! I am sorry I didn't read the reviews before I placed my order - because the reviews are all bad.

06/01/2017 - I wanted some flowers delivered to someone that I know in the Opelika, AL area. I'm in NC. So after a quick search, I find several florist. After looking at their products, I choose fromyouflowers.com because they offered a Rose and Lily combination that I found appealing. So I place the order. After the order was placed, which included product and delivery fee, a hidden handling charge was added on of an additional $14. No problem, right? Well, as promised, the flowers were delivered the next day. Only problem, it was not the flower arrangement I ordered.

Worst experience sending flowers... EVER! I ordered flowers for Mothers Day, for my Aunt and my daughter. My aunt's were delivered late, and the arrangement looked as if someone went to a field and picked some weeds, threw in a few spray roses and stuck them in a vase. I was mortified when my Aunt put a picture up on social media. I complained several time without response from the company.

I paid the expedited fee and same day/weekend fee but flowers never received by the recipient. I called the customer service twice (11 am and 2 pm) and was told that the florist is not answering and possible that they are already out delivering the flowers... 8 pm I called again and customer service hung up on me!!! Last call I cancelled the order--NO APOLOGY!!!... I should have read the reviews of this business first.

Promise same day delivery and did not comply. After reading all these reviews this site should be shut down. I should've read these reviews first. My bank has not been charged, but they told me that they will cancel this order, charge my bank and then credit me within 3-6 business days. That's not going to happen. I will pay whatever fee this entails to stop payment. How can they charge me for something that has not been processed?

Looked up "same day flower delivery" and this company was advertised as such. Spent extra for "express delivery" which was advertised as morning delivery. The total for 24 roses in a bouquet was $150. Got no emails, no phone calls. Called at 7 pm only to be notified upon MY INQUIRY, that "they were having trouble locating a local florist" and that it would be delivered tomorrow when the person's birthday was the day I ordered the flowers. They wanted to give me a $2.99 refund so I put them in their place and demanded a full refund, vowing to never do business with these absolute morons again. I will tell everyone I know about my experience.

Total disappointment! Made the order at 1130 am. They email me at 330 to tell me they were not going to be able to make the delivery! Not cool guys. Get your stuff together. Same day means the same day not the next day! Customer service seemed to be good and took my cancel request right away. Please read reviews before dropping $50+ on flowers!!

I ordered my niece 12 rainbow roses for graduation. I paid for next day delivery. They were delivered on time but they were not at all what I expected or even what the picture looked like. They were supposed to be rainbow. All she got were pink and yellow half dead roses. Yes when she received them they were almost dead. Fifty dollars and a dozen dead roses later. I will never order flowers from this company again.

Flowers for my bro in law's service were confirmed delivered (3.5 hours late), and NEVER actually delivered. I was disgusted and outraged to say the least, especially because these flowers were a symbol for the obvious and because I wasn't physically there. The customer service person I initially spoke to was blah and unsympathetic. I was given a refund and a credit, but really NOTHING can replace the flowers being there on-time, as they promised me. I had even gone back and forth with them to ensure the flowers would arrive by 2 pm, at the start of the service. This service was in a small town for a well known family... There is absolutely no excuse, ESPECIALLY because there were not very many flowers sent over. I'm still extremely upset about it, as it can never be undone. PLEASE NEVER do business w/ this company. Call a local florist.

If only I had read these reviews before placing my order. Stupidly, I only read the reviews on the company's site, and assumed it was fine. It was not fine. The "bouquet" they sent was the saddest, most miserable little bunch of half-dead flowers that looked absolutely nothing like the picture. I was embarrassed because it look like I used the cheapest, crappiest company I could find (nope, I'm a broke college student, but I paid $60 because my mom is worth it). I can only imagine how humiliated I would be if I sent these to a coworker or client because it's bad enough with my own mother who knows I'm poor!!

I ordered flowers for my parents and when the flowers were delivered nobody rang the doorbell. My niece found them on the front porch. I asked for a picture of them because I was excited to see what "The Florist's Bouquet" looked like and it was horrible. The flowers were dying, wilted, and they looked like they had been sitting for weeks. I paid for the arrangement, service charge, and delivery fee a total of $50. I didn't expect anything fancy, or huge, but something nice, like it had been put together with care. I paid $29.99 for the arrangement and I just looked at their website and it is $19.99. No way! I will never use this company again. What a waste! Total scam!

I ordered a bouquet to be delivered and the florist said they couldn't find my house. No other delivery has had an issue in 10 years of me living there. The driver did not call me to ask if I can come outside. I even saw the truck drive around the block and the driver did not stop at all. It didn't even look like he was looking for an address. I am very upset with this and I would not use them again.

Second time I ordered flowers from them and the website has beautiful arrangements, then they deliver whatever they find (Barely any actual flowers). First time contacted them and of course small prints says based on availability yet they don't try to get close to what you pay. Instead they offer you 15% off next order. This past weekend I decided to give them a second chance and once again my mother-in-law received nothing close to what I paid for. They offer to send actual flowers again or refund 50% of the arrangement, yet once again flowers they sent the second time. Look nothing like what I paid for. Look at these pictures. Will not use them again.

I placed three orders for next day service to the same address and paid the next day service fee from "From you flowers". The next day, no arrangements at all. Day after that, NO arrangements at all. After almost a week talking to so called customer service reps as managers I began to realize they were incompetent and had zero care for their customers because it was the same story over and over. They sent me an email for each order that stated I lived too remote to have my requested flowers delivered. That they were changing my order in order to accommodate my time frame (did not happen and how dare someone "change your order"). The email also stated if I could give a different address to where the flowers could be shipped they could accommodate my order the next day. Since they refused to release the location of the florists they were working with, how could I give any other address that would accommodate their shipping area???

Recently ordered flowers from "fromyouflowers.com" for my daughter who was having an art exhibit at a museum in Virginia. I had planned ahead and they were to deliver them the day before the opening which attracted several hundred people. I called to museum the day of the opening to see if they had been delivered. They had not. I then tried to reach "fromyouflowers.com" and spent several hours trying to get through with no results. Internet gave me conflicting reports that they were "scheduled for delivery" and later that there was "no record of this order." It took almost a week to get verification that they had not in fact been delivered. They did refund me my money, but I was VERY disappointed that on this special event, this company had not lived up to their promise. They also have a serious problem with customers being able to get in touch with them. I would NEVER do business with them again - they cannot be trusted!!!

I paid for a delivery before noon, but nothing happened at 2:30 pm. After a call to complain around 2:00 pm, I got a refund for the expedite delivery. I finally got my package at 6:10 pm, but two items out of three were missing. This company is a catastrophe. The delivery came six hours after the lunch. I do not know what to do with the flowers they delivered so late. Should I eat them as a salad?

This company specifically advertises "same-day delivery". I ordered birthday flowers for my mother in-law after reading their advertisement offering same-day delivery. Many hours after the estimated time of delivery, I received a message from fromyouflowers customer service lamenting the fact that they were unable to find a florist in their network to handle the order and that the order would be complete by no later than 5 days later with an apology letter. Of course I responded in anger and demanded a refund. They gave me 2 options, that either they can cancel the order altogether or complete it at half the cost of the flower price. At this point it is post-birthday and the surprise is already ruined. And while I accepted their pathetic offer, I then realized that while they cut the cost of the arrangement in half, they still charged me for the same day delivery fee.

I ordered this product for my son and family because the description said it was a cake. The picture was not very good, but it looked as if it might be a combination of real flowers and frosting flowers, and after all, it had been described as cake, which was not so unbelievable because they sell a variety of products. I emailed the birthday family that they did not have to bake a cake, Gramma had it covered. It was not a cake. It was a "cake." That's how they should have described it. There was no cake involved. Gramma became the Grinch who stole birthday. And From You Flowers could have cared less. They offered me a few bucks off my next order. Like that's going to happen.

We used this company last year and had absolutely no issues whatsoever so we decided to use them again. We decided to pay a little more this year than last and ordered the "Deluxe Bouquet" for my Mother in law and my Mother. They were scheduled to be delivered for either Saturday or Sunday. We received 2 separate emails on Saturday saying they had been delivered. My Mother called to thank us, I took her out to eat that Saturday and when we picked her up I looked at the bouquet and it was NOTHING compared to the description online plus several flowers were broken. We then drove to my Mother in law's house to give her her present and she had not even received her bouquet at all.

I ordered flowers to be delivered to a hospital and learned within the hour that my daughter already ordered them. I called to cancel my order and was told that the flowers had been delivered one hour ago. I verified the time on my confirmation email which arrived within a minute of ordering and it was exactly 1 hour and 8 minutes (after being on hold for 9 minutes). I told him it was physically impossible to make the arrangement and deliver it in 8 minutes. The agent proceeded to assure me that it was made and delivered in 8 minutes. I called and they have not been delivered. This company is unethical and unprofessional. Interestingly, they charge an additional $4.99 to have them delivered within 4 hours which I DID NOT do. NEVER ORDER FROM THIS COMPANY!!!

The flowers were beautiful! I was so happy with how they turned out! They came a day late but it was short notice and they took the fee I paid for the same day delivery and put it back on my account! I couldn't ask for more! The person I sent them to loved them so much.

Ordered flowers, premium package with two balloons. They were delivered and when I saw the size I was shocked. Balloons never made it to their destination. Total order was over $71. I emailed about balloons and got credit for one balloon not two. Sent another email and no response. Will never order from this company again and urge you not to as well. Terrible service all around and cannot do anything right.

I ordered flowers for my daughter's first day of freedom from grad school - if you've been through the process you understand what a special day this is. I placed the order on a Monday to be delivered on Wednesday that same week. I paid extra to have the arrangement delivered before noon. Wednesday came, noon came and went - no contact from my daughter. At 3 I contacted her to see if she had received any deliveries. This was to be a surprise so I didn't want to give anything away but I also wanted to make sure she had received them. No, nothing delivered. I called From You Flowers. They're so sorry. They try calling the florist but are not getting an answer. They'll refund my expedited delivery fee and the flowers should be there by 5:00.

Recently bought my best friend flowers on Sunday for her birthday today but they never showed up. I looked at the track my order feature on the website throughout the day to see if they were close by. But when they didn't show up I called customer service just to be put on hold for a while only to find out that my order had been forgotten and wouldn't be delivered till the following day and to get an apology and a refund on the delivery fee which defeats the whole purpose of me paying for them to be delivered today just so I can get them a day after her birthday. Will never order from the shop again.

I ordered flowers on a Saturday for delivery on Sunday. They guaranteed delivery and charged me for it. Then I received an email saying they could not do it on Sunday a few hours later. Fine, it would still get there on Monday. They said they would refund the next-day delivery fee. Then I get another email on Monday (a day late and still no flowers) saying they could not complete the order because it was too remote an address, but that they had other options to the bouquet I had ordered if I called. [This "remote" address was within 30 minutes of Kansas City and several nearby towns with florists.] Fine.

I would not recommend this terrible company to anyone. I ordered flowers from them specifically because they guaranteed delivery on a specific date. After receiving no confirmation from them, I called them to find out the flowers were not delivered and no explanation was even given except, "It's too late to confirm now because shop is closed but they can try again tomorrow." Obviously when flowers are ordered for a specific time and date, which they falsely guarantee, the following day is in no way acceptable and how can anyone believe that would ever happen anyway? They had an entire day to accomplish this and didn't even bother to update me that the flowers weren't going to be delivered. Thanks **. My GF thinks I didn't even try. Now awaiting a refund which hopefully will happen. NEVER use this awful service!

Ordered flowers and a box of chocolate for a Sweet 16 surprise birthday party, paid for expedited service as well as same day guarantee for a noon delivery. Here it is Sunday at 11:15 am and the flowers still have not been delivered. Called customer service only to be hung up on. Emailed asking for a response and still nothing. So upset and disappointed with this company. Wish I would have read the reviews prior to ordering since it appears this is the norm for this company. Take people's money and don't follow through EVER. If they could not deliver on time they could of at least called as we had to provide both my and the receiver's phone number.

I ordered an arrangement for my grandmother for Mother's Day. The arrangement was not even close to the image they provided. It looked horrible. I emailed the company photos and received a call. The representative said she understood how disappointed I was and would email me a $15 off coupon and redeliver a larger and better looking arrangement the next day. That arrangement never came. After 4 days and no arrangement, I emailed them twice and received no reply. I then called and they offered me a 30% refund. I took the refund, which ended up being $7, I guess the delivery fee wasn't in that calculation. I am not wasting anymore time on this, except to provide this information in hopes that the next person avoids this company! I went to a local florist and purchased my grandmother another arrangement and delivered it myself. So disappointing.

We ordered flowers that were rated "best seller" on their website. Roses and Lily Celebration. We also paid $5 extra for a balloon. The flowers that were delivered were nothing like the picture on the website. The picture on their website was so pretty with lots of pink and purples... The flowers delivered were 3 red roses and some white flowers. They were shoved in a vase with a lot of green fillers. The balloon did not get delivered. When I called the 800 number to complain, it was clear that the company used a call service from another country. The rep said she would refund my money for the balloon, then hung up. Horrible experience!

A family member passed away and I was unable to attend the funeral across the country. I ordered a bouquet of flowers with a note to be sent to the funeral home for the service. Delivery was for the service at 12pm. At 1:15 they still hadn't made it... They asked what I wanted to do. Well, what good is a bouquet of flowers if they get delivered AFTER the funeral is over and everyone is gone?? I asked for a refund. They cancelled the order and said they are placing a refund. But it's not even about that, I don't have another chance to send flowers to his funeral with a note saying my goodbyes and that hurts. Thanks for nothing fromyouflowers... literally nothing!

I am very disappointed that my Aunt's flowers are not being delivered today 5/20/17 at her funeral, when I placed the order on 5/17/17 calling myself being proactive. How does a company wait until the last minute 5/19/17 to contact a customer to request the time for delivering the flowers; to only learn that flowers can't be delivered because the florist doesn't open until the time the service begins. Then I called to speak with management (John) only to be met with an unprofessional attitude, resulting in John a MANAGER hanging up the phone. I say to Fromyouflowers.com if this is the management you have guiding your firm...you might want to take another look at your management team. I have been a Customer Service Manager for more than 20 years and would have fired John on the spot for his actions today! No excuse. "Managers" should be trained enough to handle irate customers. This was a very poor experience.

Avoid ordering flowers here! I ordered Mother's Day flowers that were intended for a very special reason, to go to a mother who was spending her first Mother's Day after the death of her daughter and two sons who no longer have their mom. Words are inadequate to express my extreme disappointment that the ordered flowers were NEVER delivered! Attempts to resolve this error with customer service were met with delayed and rude responses. I was not able to speak to a supervisor. Errors happen. I get that. Is it too much to expect flowers to be delivered (even if days later than the special event) while also getting a refund? Apparently it is with fromyouflowers.com. Absolutely terrible customer service!

This company does not take responsibility for any of their flaws. They blame the local florists. Once the order is placed, I receive email confirming the flowers delivered. When I contact the person I send the flowers to - They do not have the flowers... The reason, when the driver leave the florist location, they send the emails. Supervisors are not authorized to handle any complaints and they never come on the phone. They keep apologizing and keep blaming others for their lack of responsibility. VERY BAD business ethics. I will never work with them again.

I placed an order on Monday, May 15th for delivery on Tuesday, May 16th. I never received delivery confirmation from them. Wednesday, May 17th I called to inquire about the delivery and they stated it had not been delivered because there was not enough stops. That explanation was by far the dumbest I had heard. If I place an order for a specific delivery date, you deliver on THAT date. They offered a 30% refund and stated the flowers would go out Thursday. Fast forward to today, Thursday... Still no delivery! I did get a full refund but the service/company is a complete joke!

I ordered flowers for my daughter's birthday and wanted it delivered before the day. Paid to have it delivered on a Tuesday and by Wednesday it still was not delivered. In an email they said it was delivered on Tuesday. Called on Thursday morning and when I complained they said they would reimburse me the delivery charge for same day plus a 20%. They put me on hold to call the florist and I was hung up on. Called back and had to go over it again. They said I would get an email about the refund. Still after several hours called back and it was supposed to be out for delivery and I finally received an email about the refund. Crappy service. My daughter finally received the flowers around 1:30 and was suppose to get a written apology but she did not get one. They like to lie.

I ordered flowers for my elderly aunt expecting them to be delivered on the Saturday before Mother's Day. I called her on Mother's Day and when she never mentioned the flowers, I asked if she received a delivery and she had not. I called customer service and explained the situation. At first, I was told she received the flowers and that they were put on her porch. "My aunt was home all day and she has a doorbell. Why would the flowers be placed on a porch," I asked. I was put on hold for about 15 minutes and was then told that they would give me a 20% discount and increase her flower bouquet by adding more flowers but that the delivery would not be received until Tuesday, May 16. I agreed and thought that was the end of it.

I ordered two dozen flowers from fromyouflowers.com and paid them close to 70 dollars. I was there when they were delivered and immediately grabbed the box and took them into my mother for Mothers day. It was two days before Sunday but I had them delivered early and live adjacent to my Mother which is why I saw them delivered. There were only 13 roses in the box and they were in bad shape. I called fromyouflowers.com and both my mother and I wrote them an email, receiving a return email that they would contact me within 5 days. I was upset highly, however there wasn't anything I could do so I got her another dozen mixed roses at the area florist. This company hasn't called back and doesn't seem to care.

No delivery, no apology - I normally read reviews prior to using a new service but was in a hurry. I ordered a bouquet of flowers yesterday and paid the same day delivery fee. Nothing showed up at my friend's house for her birthday, so I had to break the surprise and tell her I bought her flowers but something went wrong. Today (Wednesday) I logged on to track my order, which says it is "scheduled to be delivered Tuesday, May 16th." Which was yesterday.

I am reviewing FromYouFlowers as a result of their 3 failed attempts to correct the situation. I ordered Mother's Day flowers for my mom who lives out of state. Not only were the wrong flowers delivered but the add-ons I paid additionally for were not included with her order. They were sure to charge me, however. As soon as I realized the order was incorrect I contacted them. They offered to re-deliver on the following day and to upgrade the product. That delivery was never made! In fact, they emailed me I have a credit for 12.95 on their website. This came after I told the associate I had no desire to do business with them again. I called them again today wanting a full refund. They would not agree to a full refund but 30%. This came to about $11.

I ordered flowers to be delivered on either the 13th or 14th of May for Mother's Day. The flowers were never delivered and I was not given any notification of the delay. Finally, 4 days after they were expected to arrive, my mother received the flowers and they look nothing like the bouquet I ordered. I was offered a 15% refund, which is unsatisfactory compensation for the product delivered and poor service.

Please think twice about ordering from this company. Delivery time is not on the date that you select... hard to contact them because the call will disconnect.

I ordered some flowers for my mom for Mother's Day and I called today to make sure they got the right address. After holding for thirty minutes and being hung up on and the guy asking me how to spell my name which was fine. But then he proceeded to tell me how to spell my own name as if I were so stupid that I can't spell my own name. Very rude customer service and there is no corporate number as there should be. They need to get some new people and retraining badly. I will NEVER EVER order from this company again.

I placed an order for Mother's Day. They didn't deliver on time. They left next to the door the next day. And they didn't deliver what I ordered. I called to complain. They put me on hold for 15 minutes and hang up on me. I called again after 15 minutes, waiting on hold again. The customer service was rude and said "We are going to get the flowers back to return the money." He didn't even say sorry for the bad service.

TERRIBLE company. Not only did they NOT deliver my flowers on time (even though they say when you can have them delivered on the website). I settled for 1 of my arrangements to be delivered past Mother's Day (mind you what is the point of being a florist if you can't deliver before or on Mother's Day?!?). The flowers that were delivered were not only terrible & nothing like the picture but also DEAD. Unbelievable. I asked for a full refund on both my orders. DO NOT GO THROUGH THESE PEOPLE!!!. Side note--- during all this I was on hold for 2 hours on the phone trying to get a hold of someone to complain to and get my refund. Save your time & money with someone else.

I ordered flower a week in advance and was surprised to see they would deliver on Sunday. They took the order and had the scheduled date. Then the Saturday before Mother's Day sent me an email to tell me they wouldn't be able to deliver till the following Monday. I'd have rather chosen the Saturday before Mother's Day if they were going to do that. So I had to ruin my surprise to my Mom and tell her to expect them Monday. I had received an email for address verification that Saturday as well. Which I replied to.

I paid $65 to treat my mom. They lied and said it was delivered, my mom never received the beautifully advertised bouquet and chocolates. The customer service was a joke. Shaniqua hung up on me after she told me the flowers were delivered. No resolution. I was One Hundred Percent RIPPED OFF!!! And my mom thinks I am a bad son. So do not use this company of thieves and liars!!!

I ordered flowers on May 9 for May 12 Mother's Day delivery. She did not receive the flowers. The payment cleared my bank. Numerous calls to customer service and hold time is a minimum of 20 minutes. I called on the 12th twice, 14 and 15 three times only to get a rep on the phone that acknowledges my order, apologizes and provided a 20% discount and an upgrade on order to be delivered on today at 9:00 a.m. No flowers have been delivered. I call them again today and another 20 minute wait. This rep offers 30% discount. I told her, "I do not want a discount. I want the flowers sent to my daughter now."

If I could've chosen zero stars I would have! I ordered a beautiful arrangement for the office - see picture of white lilies and roses. What I received was the orange supermarket mason jar already half wilted. I am still waiting on the replacement promised one week later! They did issue me a discount on my next bouquet so stupid me, I ordered again. This time with expedited shipping for same day. See cute little butterfly arrangement below I picked out for her. What I received at 5 pm (should've been delivered by 3 mind you) was a potted plant! I didn't even accept it from the driver. It was a hydrangea with three blooms that looked more pitiful than something I could've purchased from Costco for under $20. I am still waiting 6 days for the correct flowers. Do not be fooled by their flashy endorsements and pictures on the website.

Do not order from FromYouFlowers. I will let the pictures speak for themselves. I spend $130, ordered the Premium Bouquet (Sweet Devotions) and 5 purple balloons to match the bouquet. Below is what I received compared with the picture on the website. Bottom line: Poor Quality and False Advertising.

I placed a Mother's Day order for Delivery either 5/13 or 5/14 going to my step mom. As of 11:30 pm EST on 5/14, I called because the flowers were being shown as not delivered. There was a glitch with the florist system and as a result the order did not go through. I accepted an upgrade to the bouquet as compensation with the guarantee the flowers would be delivered this morning between 8-9 am. It's now 4 pm in the recipient's time zone and still no flower delivery. I tried calling into the customer service line and was disconnected. I am past upset. I finally got someone on the phone and they say they can't talk to the florist, but they could last night at almost 9 p.m. I asked for my order to be canceled, but they couldn't give me a refund confirmation unless it came via email. At this point, this is beyond frustrating and I have zero recourse to even prove I asked for the cancellation.

I placed 2 separate orders for Mother's Day. The first arrived a day early, which is no big deal but not when I ordered it for. The second was not delivered at all. I got online and it could not find my order so I called in and the automated stated it was scheduled for delivery. I waited until today (day after Mother's Day) and still no delivery and the same results online and via phone. So I waited to talk to a person and was on hold for over a half an hour only to be told "Oh please hold while I check on your order." When they finally came back it was "We have no shops in the area so we will have to cancel your order and refund your money. We are sorry." Company is not ready to be on the internet if it can't do the basics and state not available for delivery in that area. Now I have to go with someone else and that is two days late. Company should not be in business.

I ordered my mom flowers for Mother's Day. Having just lost my dad, I really wanted to get her a beautiful arrangement to brighten her spirits. I ordered the "Day at the Beach" bouquet deluxe for $70. When my Mom texted me pictures of the DEAD flowers she received, I was mortified! They were definitely not the same flowers in the picture. The bouquet was more than 1/2 dead. I emailed the pictures of the dead flowers to the customer service email and was given a $15 credit?! Seriously?! I will never buy flowers from this company again! Your company is a disgrace. I expect a refund in full. Nobody should have dead flowers sent to them! DO NOT ORDER FROM THIS COMPANY! YOU WILL BE SORRY!! Disgraceful!

The worst florist ever - pictures speaks for themselves. I have ordered below flowers for Mother's day - paid $80 for this. I only found out how this online order will look like after I changed my plans and I said I will pick up the flowers by myself from the florist who prepared this order... SHOCKING!!!

I ordered a floral arrangement for my mother for Mother's Day. The flowers were delivered on time but were not even close to what I ordered. I called the 800 number and after waiting for 45 minutes I finally hung up. I called the next day and this time I "only" had to wait 30 minutes to get a representative. She was polite but kept talking over me as I tried to explain my dissatisfaction with their service. I was offered a small refund and after some haggling I settled on a little less than half the cost.

I waited on hold for 2 hours. I have done everything I can to contact fromyouflowers.com regarding this issue. You pay for one thing and get another. No one in their "customer service" department has attempted to get back to me. I have never been so frustrated and let down by a company in my life. They USED TO BE amazing. The flowers delivered looked similar to what you picked out. I understand not being able to always have the same exact flowers but this... this is taking advantage of customers.

I ordered the Stunning Surprise Bouquet for my daughter for Mother's Day. It definitely was a surprise. As other reviews, the product received wasn't close to what I paid for in the PREMIUM upgrade. Water had no vase, wilted flowers, broken stems, & insufficient flowers. Looks as if the flowers had been dumped out, picked up, & jammed into an empty vase. Then again, I guess should have paid more attention to the reviews. If I had, I wouldn't have even considered ordering through this website. Unable to attach pictures to validate my complaint. I was just informed by my daughter, the florist that delivered the bouquet is sending another on Wednesday after she contacted them. Will see if there is a definite improvement in that one to determine if a better review is warranted.

Ordered Mother's Day flowers 2 weeks ago for my mother. Paid nearly $15.00 for the flowers to be delivered Saturday or Sunday (Mother's Day). Found out last night the flowers were never delivered. Called this company and they said they would try today. When I advised them my mother was leaving to go out of town and would not be home, they offered to send them to me! Really. They said they were too busy to deliver the flowers. MY MOM DID NOT RECEIVE FLOWERS ORDERED FOR MOTHER'S DAY. Just terrible. Do not use this company and take a chance that your loved one will not receive that something special from you on that special day. What a disappointment!!!

Order was not delivered -0 stars. I placed my order with plenty of time for a Mother's Day bouquet to be delivered. I had even paid a delivery charge to be delivered on Friday May 12 or Saturday May 13. On Saturday I received an email that the flowers had been delivered, on Sunday May 14th I called my 94 YEAR OLD MOTHER to wish her a Happy Mothers and see what she thought of the arrangement, BUT lo and behold it NEVER ARRIVED!!! I even called the customer service number on Sunday and was on hold for 25 minutes to be told that the arrangement was rescheduled to be delivered for Sunday between 9 AM TO 6 PM. By 6 PM NOTHING!!!

I placed an order for Mother's Day and added a Mylar Mother's Day balloon to be included. The balloon was not included in the delivery. This is very disappointing as this is the first year my 90-year-old mother-in-law had not been in her home. She has mild dementia and special little touches mean a lot. Emailed "will respond within 4 hours, typically". Didn't happen. Called and was on hold for approx. 25 minutes, a simple "sorry about that was not enough". They wanted to give a refund but I decided at 90 she could use the balloon as a pick me up, had them deliver just the balloon. I just wanted to make her smile. This non-attention to detail is something that has ensured I WILL NOT be using this company again. Back to searching for a local florist and talking directly to them as I typically do.

I ordered what I thought to be a beautiful arrangement for Mother's Day only to be hugely disappointed and embarrassed to say the very least! I've attached photos of what I ordered to that which was sent to my mother. HUGE difference! I tried to call customer service and was placed on hold for 25 minutes and nobody picked up. I wasted enough time and money on this company and all I can say is, "BUYER BE VERY AWARE!" You are not getting what is pictured online! Not even close!! I will never order anything from this company again.

I ordered a beautiful arrangement for my Mother for Mother's Day. I asked my Mom to take a picture of her arrangement once she got it. When I saw the picture let's just say I turned red!!! It looked like something a flower girl would hold in a wedding!!! It was just ridiculous!! I've been on hold for 30 minutes then got hung up on. On hold again as I type.

Poor service. Guarantee same day delivery my **. Did not deliver till 3 days later. Arrived with no water (which in the picture my coworkers were nice enough to add water to it before bringing it back to my office) and looks nothing like the picture. Flowers completely dead. Called customer service and was told it was delivered on time, again my ** it was never delivered. Also was on hold for about 2.5 hours till I finally got a live person. About the 50th time to get a hold of someone. This is a scam piece of crap!!! Do not order from this website!!! You have been warned!!! If I could give this piece of crap a negative star I would.

So I am a step mom of two beautiful children and their mom sent me flowers for Mother's Day. I was so happy and excited! Well I messaged her on Saturday to ask if she had an updated time for arrival on Sunday, I woke up the next morning to a message from her saying she received an email that they were delivered on Saturday (We were told by the company that email was sent in error, why the hell are you sending delivery confirmation emails when they haven't been delivered?). So we were told to give the florist until a little after 6 pm Sunday to get my flowers to me... 6:30 pm rolled around and my flowers hadn't arrived so I contacted the company again and was told to give the florist until a little after 7 pm... So I gave them until 7:30 pm... Flowers never arrived. It's a damn shame they can't keep to their word! They said they will follow up with the florist today... Huh? Yesterday was Mother's day not today!

I ordered flowers for my mother with a guaranteed delivery for Mother's Day. The order tracking said it was delivered on 5/13/17 but on 5/14/17 my mom had not received any flowers. So upsetting. It took forever to call customer service but it was a waste of time. I would never order from this company. Bad customer service, don't count on mom getting her Mother's Day flowers on Mother's Day.

Today is Mother's Day! Flowers never got delivered to my mother. Yayy. So what now? I was charged for them and chocolates and balloons. I purchase flowers for a friend, she got them. But people do not pay for the bigger flowers. They have better flowers at the corners of the streets. Hopefully, I will get my money back. I just need to start making the time to go to the near flower shop and purchase them in person. Never again. Sorry mom.

I ordered flowers for my mother for Mother's Day. Saturday evening, I received an email saying that my flowers had been delivered. Imagine my disappointment when, in talking to her on Sunday, I discovered that my mother had never received the flowers. (I double checked the delivery address I'd given. It was correct.) When I attempted to call customer service, I was placed on hold, and gave up after waiting an hour. I then emailed the company, asking for the name of the local vendor so I could check up on delivery. "No," they replied, they could not do this because of privacy agreements with their vendors. I can see no reason for a privacy agreement other than to protect the reputation of defaulting or poorly-performing vendors.

WORST customer service ever. I ordered flowers for my friend's birthday and Mother's Day to be delivered this weekend. This never happened. Flowers were never delivered. I received an email from this company stating that the flowers were delivered on 5/13. My friend said no flowers were received. Embarrassing enough, I called to check on the delivery status and the customer rep. told me the flowers will definitely be delivered on 5/14 although she had no clue why I got the email confirmation about the delivery on 5/13.

First time ordering From You Flowers. Ordered the perfect flowers/roses for my mom for Mother's Day thinking she will love it upon receiving it, but instead received dead flowers. What a disappointed and how embarrassing and that too on Mother's Day??!! I asked for full refund. Absolute waste of my money and time. Should have bought it locally. Would have been so much better! Bottom line: if you're looking to order decent flowers, go anywhere else BUT This place. This place is a total fraud!

I ordered two set of flowers from this company, and when my mother got the flowers, she sent me a picture of them. They are NOT what I ordered and what they advertise on their website. I'm so embarrassed and I don't even want to know how the other set look like. Do NOT order from them!

I ordered a regular bouquet of Mother's Day flowers for a dear friend who is undergoing chemo and radiation for cancer and is having a terrible time. I ordered so it would be delivered by Mother's Day and I received a confirmation that they were delivered, yesterday. My friend never called me which is unusual. I called her this morning and she did not receive the flowers yesterday or today. I could not get through to customer service so I called the order line and of course they answered quickly. She first offered me 20% off, and a $10 gift certificate. Then told me it couldn't be guaranteed that delivery would even be today so may not be until tomorrow. Then she offered $20.00 off and a $10 gift certificate.

This company is a total SCAM! I got an email on Mother's Day stating that my flowers had already been delivered at 8:15 am. I was so glad that my daughter received her flowers early because this is her first Mother's Day as a new mom. Unfortunately it was just **! She never received anything. I am on hold for the third time now. I have been on the phone with them and getting the runaround for 31 minutes so far. I have been told that she will receive the flowers in "2 hours" for the the last 3 hours!!! They keep trying to offer a 20% discount instead of cancelling and refunding my money! DON'T USE THIS COMPANY!!! THEY ARE HORRIBLE AND WILL ONLY RIP YOU OFF!!!

I ordered flowers for Mother's Day to be delivered on, well Mother's Day. I received an email a day early confirming my order had been delivered. I tried to call to ask if this was a glitch but was on hold for over 20 minutes. I finally gave up and emailed instead. They apologized and offered me a refund on the delivery charge. I was furious because I paid for Mother's Day flowers, not flowers to be delivered on 5/13! I wish I would have read all the reviews on this company before ordering... I will definitely not order them again, especially since the product received was not the one I paid for. You'd think they would pay attention to dates as this is a very important factor in their line of business.

Ordered flowers for Mothers Day. Got confirmation, kept checking status all day. NO DELIVERY. Finally got them on the phone after many phone calls and emails. Can't tell me the florist that was to deliver flowers because they are already closed. Of course they are it is 9 pm. Said they would credit me delivery fees and try for tomorrow (Mothers Day) but could not guarantee because they could not get in touch with vendor. The website states guaranteed delivery. I told her to cancel the order and issue credit for full amount as website states. I ordered from another company. NEVER do business with this company. How can you have a guarantee when your employees state they cannot guarantee they can even deliver the next day. Ridiculous???

Ordered a flower arrangement. Cost $100. Received a topiary. I understand substitutions but this isn't even close. Also, the pic of what was received was taken after broken flowers on top were tied up so they didn't hang down. Stayed on hold with customer service for a hour. Never spoke to anyone.

I am normally not the person to take time to write something like this, but today? I'm going out of my way to save anyone from going through the embarrassment I just experienced. I will let the photos speak for themselves. I just had these delivered to my Mother for Mother's Day. When she called me to thank me I was excited to see what they look like. I was mortified... My Mother sent me these 2 photos! We tried to call several times, and have been unable to get anyone to answer at all. I'm trying to save someone the time, effort, money... and most of all like I said the embarrassment of ordering from this company.

Delivered on time & just what I ordered! I was kind of worried because of all the bad reviews however my mother received the flowers as stated on the website and they came out beautiful. See attached picture. Definitely will use them again!

I ordered flowers delivery 4 days in advance and for Mother's Day for mother and sister. Received email that said delivered. Never delivered. Mother and sister will have nothing from me for Mother's Day. Just spent 56 minutes on hold with them. Nothing they can do. Demanded refund. Let's hope I get it. 100.00 is a lot of money to me.

I ordered Mother's Day flowers for my MIL, to be delivered on the Wednesday before Mother's Day. Order was placed on Monday, with Weds as the delivery day. On Wednesday I receive an email confirmation that the flowers have been delivered - great! I text my MIL to see how she liked them and she tells me no flowers have arrived. I call & email and eventually come to find out that the flowers were delivered to the WRONG PERSON, in a completely DIFFERENT TOWN. Well, that stinks but it's only Weds, plenty of time to work it out, right?! WRONG. From You Flowers informs me that they are going to use a different florist (in the correct town) and flowers will be delivered on Thursday - fine.

I was excited to try this flower company based upon a Hello Fresh referral and coupon. I ordered a bouquet for my Mother to be delivered 3 days prior to Mother's Day. She was sent the wrong bouquet. I have sent an email to the company, but based upon the other reviews, I doubt I'll get money back or a new bouquet sent. Only positive was bouquet was well packaged/protected in shipping. All I expected was a correct order delivered reasonably on time. The price wasn't even great. I will never use again.

Ordered flowers for my mother in law and sister in law for Mother's Day. Same address. My sister in law's flower NEVER arrived! And my mother in law's flowers did not look anything like the website. I have been on hold for 20 minutes now. What a total ripoff! I would never ever recommend this to anyone. Not only do the flowers either don't get delivered or they look nothing like the photo on site, you can't even get a hold of them to get a refund! And to think they charge 14.99 for service!! So pissed off.

The flowers I ordered for my wife, our two daughters and my mom were all a serious disappointment. The arrangements were nothing like the website pictures. The "Deluxe" arrangements look like a $8 pick and go flower from the grocery store. Flowers plus delivery +$65!! Totally not worth it! I won't use this service again. I'll see how they respond to their 100% satisfaction guarantee, I should get a full refund! We'll see what happens.

Very bad experience. Ordered flowers for Mother's Day with the promise of delivery same day by 6pm. By 7pm I called to check order status online, response was 'Can't locate order'. Called, entered correct order number, still 'order can't be located'. Called again. Pressed number to place order hoping I would be able to speak with a human being. Did get to speak with someone, but after a long period of being on hold, they hung up on me. I called back, spoke with someone else, needless to say, after another long period of being on hold, I was told the flowers would be upgraded and would receive a gift card and flowers would be delivered by noon the following day.

Quite simply, they never delivered at all, failed to answer the phone for days on several occasions, failed to refund money, and gave us a total runaround. My daughter is a doctor and spent THREE HOURS trying to fix their screwups, and they still failed to deliver or refund. HORRIBLE!

I ordered flowers for my mom for this Mother's Day. I selected Saturday/Sunday delivery, and they were delivered on Friday, but I'd rather them be early than late. The flowers didn't look exactly like the photo, but I believe they outsource the orders to local florists, and the bouquet was beautiful, so I didn't mind. My mom was super happy with the arrangement she received!

Funeral delivery - Completely BOTCHED the bouquet that was to be sent to the mass. Flowers were never delivered! They had the nerve to tell me they'd refund (DUH) and to keep them in mind for the future. DO NOT USE THEM.

So totally upset with this place... ordered flowers for my mother in law for her birthday and it so happened to fall on mothers day. I paid extra to have it delivered since it was on Mother's Day but it was from my children for her birthday. 2 days after processing the order 2 days before the scheduled delivery I get an email stating they couldn't deliver on the day now. I was furious to say the least. I wanted to go ahead and refuse the 10% discount to demand delivery on my date... because if they couldn't deliver that day it shouldn't have been an option to deliver that day... and to top that off the new scheduled day was Tuesday instead. Lol. Yup not Monday. 2 days later. Just such awful service. So after reading the reviews... I went ahead and canceled. Would have been more mad if the flowers were awful.

I ordered flowers for mothers day for a friend and the price that I started with was not the price I ended up with AND more importantly the promised delivery date was off by 4 days. I didn't get the notification for over 4 hours when it is too late in the day to order for her to get them by tomorrow unless I pay express delivery from another company and still have to wait 3-5 days for a refund. BAD BUSINESS! NO THANKS!

I ordered just before 10 a.m. and chose to have delivered same day --that's their tag line "same day delivery"-- OK so can you guess what I'm going to say? They missed the same day delivery. They sent an apologetic email and promised following day. Well they missed that too. They lure you in with discounts but then they can't deliver (literally or figuratively). Never again.

Oh boy... where do I start. I bought flowers for my wife's birthday. They didn't order on time. It was so bad looking that I guess I embarrassed her in front of her colleagues. $50 spent for nothing. They don't answer phone call. Their customer service is really, really, really baaaaaad.

I wanted to buy a plant for my mother for mothers day and was happy to see that they would deliver guarantee in 4 hours. But she didn't get it in even 5 hours. So I called their customer service number and had to wait 30 minutes on hold then got someone who said they would call the store and then my call was disconnected. So I called back again same thing after hold time again 30 minutes was disconnected again. Third time I called they did see why I was upset about the plant not being delivered it was oh they are busy. Will never order from this company again.

I ordered a plant (mini roses) for my mother for Mother's Day 2017. 43 hours after placing the order I received an email telling me that they could not fill the order and would I object to a substitution of a mini bonsai tree. The order was to be delivered in the next 24 hours. At the same time I also received 2 phone calls from a blocked number, one left a voice mail. It was fromyouflowers.com.

I ordered an arrangement of flowers for my mother for Mother's Day around 8:30 am Tuesday, May 9, 2017 for delivery on Wednesday, May 10, 2017. My flowers were never delivered Wednesday and tracking stayed at "We have your order." I contacted customer service today only to wait for 15 minutes on hold until CSR Desire took my call. Her resolution was to call the florist to see where my order was and then assured me that the florist would deliver my order at some point today. That was it. I physically had to tell her that the company guarantees same day delivery and my order was not delivered as promised. I had to ask her what was going to be done to make the situation better? To make things better, she offered 15% off of the arrangement subtotal. A measly $3.88 off of a $25.00 arrangement. (That was originally $39.99 with my email "credit" that I "earned.")

I'm so disappointed with this service. I ordered flowers for my mom early in the morning yesterday (Mexican Mother's Day) to be delivered by 10 a.m. and they never got delivered. I called them a few times, they first told me the bouquet would get there at 10 a.m. as requested, then 1 p.m. and then 2 p.m. The first customer service representative seemed to not care and was trying to get me off the phone as soon as possible. She just told me that the Florist was backed up and that it wasn't their fault. They're a delivery service and they couldn't ensure an on-time delivery?

I made an order yesterday for my mother as a Mother's Day gift from me and my siblings. We paid extra to get it delivered by 12pm on May 10 2017. It is now 6pm and they just informed me that it will be delivered by 8pm which is very unacceptable since their business delivery hours is until 6pm. I was promised a full refund and the item delivered, so far I am still waiting on my item and hopefully the refund for almost $90.

Paid extra for early delivery before 1:30 pm. It is now 7 pm, still NO FLOWERS WHATSOEVER!!! This was suppose to be my mother's Birthday flowers... I am FURIOUS!!! This company needs to refund all my money!!! Paid over $80.00.

I wrote a review on flowers I ordered from the site listed above. I was very upset by the difference between the item I purchased and the one sent. I contacted their site and they promised to make the correction on the order. They did make the correction and sent the arrangement I had ordered. I am impressed with the swift correction but I may have never known the difference if I hadn't received a picture of the first order. I suspect quality control improvement is needed with their local contractors. In the end I was pleased with the result. Thank you.

I ordered from this website to send my grandmother a birthday gift, since I was unable to make it this year to see her. On Sunday *(05/07/207)* I placed an order for a "same day" delivery. Since the florist was not open on Sunday, it would arrive on *05/08/2017* which was the day of my grandmother's birthday. This was fine to me, because that was the day I needed them anyway. I paid for the "express" delivery, stating that it would be delivered early that morning. By *6:00 PM* my grandfather messaged me, saying the flowers had still not been delivered. I called and asked to speak with someone about this, and they didn't really seem to care. I told the lady that I had paid for them to be delivered today *(05/08/2017)* and she offered me a half-assed apology, saying that they would be delivered the next day. If I order for one day, don't give me a half sincere apology and just say that it will be delivered the next day! Terrible.

I ordered my sister birthday flowers on Friday to be delivered on Saturday. I called her on Sunday to see if she liked her flowers and guess what? She said, "What flowers?" I called fromyouflowers.com (after I saw they had already taken the money out of my bank account) and asked where the flowers were? I was told that the florist notified them late Saturday that they would not be able to deliver the flowers on Saturday but they could on Monday! I had not been notified of ANYTHING! So when I complained, the rep asked me if I would accept a small discount and I said absolutely not. The rep again offered me another discount and I said, "I WANT MY MONEY BACK, ALL OF IT." She disappeared for about five minutes and came back and said I would receive a full refund in the next day or two. NEVER AGAIN!!!

My husband ordered flowers through this company online from Afghanistan for my daughter first state pageant. It did not come in time and they credited us $5.39 back. They were 3 hours late! My Daughter wasn't even at the hotel anymore when they delivered them. Will definitely not be using Fromyouflowers again and I'll make sure to tell all our Military friends and family!

Mike! The owner??? He acts like a bully and a jerk! I have never in my life filled out one of these forms!!! Ever!!! That is how rude he was! Please please please if you want beautiful flowers delivered to your loved one?? Do not buy them from "Fromyouflowers.com or Mike!!! What a jerk! I have never in my life been spoken to with such rudeness and mean spirited attitude as I did today when Mike who is the owner of Fromyouflowers.com spoke to me on the telephone!

I have NEVER been more disappointed. I ordered the assortment of happy birthday balloons and chocolate bouquet for same day delivery. The order said 8 balloons - I only received 4. The look on the website is NOT AT ALL what the product looks like. I paid $72.18 for a half-assed job that I could have done for HALF the price or LESS myself. The pricing is unbelievably unrealistic. It's a rip off. $43.99 plus $2.99 same day fee plus $4.99 for delivery before 12pm plus $14.99 handling and tax fee and so on - you get the point. I paid the additional $4.99; I ordered the product and called to confirm the address AND delivery at 6:40 am. I even advised if possible 11am would be best. The recipient did not receive until 1:30pm. I would NOT recommend, I was so disappointed and I will never purchase from this company again. Neither should you.

This is the second time I ordered from them. First time they didn't deliver the flowers on time for the funeral. The pastor found them on the steps of the church wind blown over and notified the family. So I get a $14 credit. Go to order again for another funeral and use my credit. Forget it! They can't deliver on time. Their site has false advertising, specially when it says same day delivery! Stay far away from this site!

I ordered an Easter centerpiece to be delivered to my boyfriend's parent's house for Easter dinner. The flowers did not arrive on the day they were to be delivered (Friday), instead I received an email saying they would deliver as soon as possible on Saturday. By lunch on Saturday, they had still not arrived so I called to find out when to expect them since I needed them for Easter dinner on Saturday evening. I was told they would not be delivered until Monday, which was obviously too late for Easter. I was issued a refund by a very rude, unapologetic girl in customer service; but my first time meeting my boyfriend's parents was ruined by their inability to deliver. As you can imagine, it was impossible finding an acceptable replacement at the last minute on a Saturday afternoon. It's a first impression that I can never make again. I wish I had read the reviews on this site before choosing them for this special occasion.

So I received an email informing me that I had earned a $14.11 credit on my next purchase. So, I followed the link, added the flowers and noticed the price. I then went on to a different browser and did not follow the email link. I put the same flowers in the cart... And guess what? NO DIFFERENCE IN PRICE. The email is a fraud and a scam. This company should be sued. Perhaps I will take that on. Disgusting.

My grandmother turned 85 today and I sent her flowers from this company. Although she loves them I am so disappointed because what she received is not what I was expecting. Some of the flowers are missing from her arrangement. All I see are red Carnations, yellow Daisies and green Button Poms??? Where are the purple Monte Casino flowers??? The arrangement was supposed to also include purple Monte Casino flowers. I am so disappointed. The flowers my grandmother received look nothing like what I ordered. I would like a partial refund.

Ordered my mother flowers and balloons to be delivered for her birthday. I did the order online and received a confirmation. Called my mother that evening to ask her how the flowers looked and found out they never came. I was beyond embarrassed that it looked like I forgot her birthday. Called the following morning and they told me the flowers were not delivered because they were out of the yellow Lily. So instead of contacting me they just didn't deliver the flowers at all. They then offered to have them delivered the following day for a discount. I explained that her birthday is not the following day.

I order flowers then it took forever for them to process them claiming for CC verification. Seriously for a $50. Anyway if that's the protocol to prevent fraud then fine. Now it was supposed to be delivered Sat. They even called to confirm - after 1 hour they called back to say it would be Sunday then come Monday, Tuesday. Since I was busy my cousin left the hospital Tuesday then they claimed that it was indeed delivered Wednesday (after they promised Sat then Sunday then it was really delivered Wed). What a bunch of liars - my cousin was discharged by then so who did they leave the flowers in the hospital with.... Very frustrating - better go to 1800 flowers instead or bigger flower shop. This wasted my time. Didn't deliver the flowers and even lied about it!

I ordered a basket full of goodies for a birthday. I paid extra to have it delivered before 12 pm. The recipient left at 12:15 pm. The basket wasn't delivered!!! Just awful. I will never use this horrible company again. They gave me some ** & bull story about couldn't get past security even though I gave them the recipient's cell number. This company has so many bad reviews that it's time they lost their license. Shame on me for not using FTD or another reputable company!!! I've learned a $65 lesson.

I was scared and worried after ordering on that website and reading all these reviews, but I'm glad of what I got. I wanted the flowers to be delivered on Saturday, but florists in Orlando don't work on weekends so they delayed the deliver to today, but they wanted to apologize to me by giving me a $10 Gift card, a complimentary upgrade on the bouquet, a complimentary box of chocolates and an apology note (for the delay).

If you order flowers from these people they sell your personal info to another company, "Partner Mags". You will begin to receive monthly magazines from them on a 6 month "free trial" subscription. Of course if you don't cancel before the 6 mo trial is over, you'll be charged on your CC for a subscription with an automatic renewal plan. This is not clearly displayed on their page when you order but is hidden at the bottom as an already checked box that states that you agree to the subscription and the subsequent charges. Beware.

These people deserve their wretched reputation. They do as little as possible and don't seem to care one little bit how they are perceived. Thanks to them, getting roses for my wife on our 54th Anniversary was a total FAIL! These people should NOT be allowed to stay in business.

We ordered flowers the day before my mother's birthday, a Friday. We paid an extra expedite fee. Two o'clock on Saturday rolls around, no flowers. So we called and they said the flower shop did not have anyone to deliver the flowers. So they dropped the expedite fee and they said the flowers would be there Sunday before noon. Sunday 12:00 still no flowers. We called and cancelled. They did not even apologize. Their website said guaranteed satisfaction.

I sent flowers usingFromyouflowers.com online today. The flowers were never delivered. I called their number entered my order number and they said they were delivered. I called my parents who were home all day because my mom has cancer, and they never received any flowers and have not left the house all day. I finally after several attempts got a customer service person who barely spoke english who tried to tell me that the flower shop was looking for my order (I ordered at 7am) it was 5:00pm.

I ordered flowers to send to a friend in the hospital and spent $58$. What was received (photo#1) looked nothing like the photo that I ordered (photo#2). Except for the yellow roses and everything else was not pretty and sparse! I complained as they gave me a 15$ gift certificate. Really... So I could order more ugly flowers. No thanks. They should be out of business.

My friend so thoughtfully sent me roses for my birthday. Lucky me, I happened to be home the afternoon they arrived. Imagine my surprise when I saw they were half-dead. I have been on hold with "customer service" (if you can call it that) for 30 minutes; the gal can't find my friend's name, my name, the order, nothing. Exasperated, I asked for a supervisor at the 20 minute mark, and here I am, 10 minutes later, still on hold. Oh, wait -- finally the supervisor is on the phone. Very nice lady but after giving her the very same information again and again and again, she can't find the order number. I don't want to tell my friend about the experience but figure I will have to so he can refuse to pay the charge. Insane.

Do not waste your time ordering any product from this company. The end result will not be what you ordered and it will not be delivered when promised. I ordered a lovely "Sunshine Garden" arrangement (pictured in a beautiful white scrolled decorative container) for my receptionist for Administrative Professionals Day and paid the expedited fee to guarantee delivery by noon. Long story short, she received the arrangement at 3:30 p.m. in a wood box that said "Home Sweet Home". When I called the 800 number to let them know, they apologized and first offered me a 10% discount then a 20% discount. The discount is not the issue, the end product is! I told them I would not be using them again as unfortunately, this was not the first time I have experienced an issue with an order.

Well to start off with, please note that this was my first time ordering from this company and I regret it! I ordered a candy basket for my sister's birthday and could not believe what she received. I paid $67.00 for the basket and it looked like it was put together by a 2-year old and looked nothing like I ordered. The disappointment was heartbreaking! They told me that they are going to redeliver a new one and said that I will get $10.00 refunded back to my account in 2-3 days. We shall see... although my sister has no idea what I actually ordered for her, she appreciated the thought, however she took a picture of the basket and posted it on Facebook - ugh! You can clearly see by the pictures the quality of what my sister received. I highly recommend not ordering from this company.

$50 dollars for something that does not look even close to what I ordered. I would not recommend this to anyone! That's not the the only issue, they left the flowers at the door, without even calling. They do not care that someone else might take them away. They just care to rip off people.

Ordered on Saturday for a Sunday delivery. No flowers. Called and told shop they dealt with was closed. Told I could get them on Monday. Too late. Don't act like we are all set when you don't even know if shop is open on Sunday. So bad.

I found beautiful bouquet for my friend online. They delivered as scheduled. But when I asked my friend to send picture. I was extremely embarrassed to see what looked to be a grocery store type bouquet!!! Not close to what I ordered!! Very, Very Disappointed. Never again will I use this company.

I ordered flowers from, Fromyouflowers, online on 04/20/2017. They were to be order on 04/21/2017 before noon (paid 4.99 extra) and they were not delivered until 1:30 pm. Also I ordered the "deluxe" flowers (eight roses and eight carnations), There were only six roses and 11 carnations, in a vase with dirty water. I felt this was unacceptable due to the 65.00 cost. They did refund some of the cost but this is not acceptable. It took me three calls and several call backs to get this somewhat resolved. This should have been a nice gift to the wife after 33 years, thanks for the flop "FROMYOUFLOWERS".

I decided to order same day flowers for my mom's Birthday. On the website it states business deliveries are from 9am until 5 pm which ensured me that my mom would receive her birthday flowers by 5 pm which is the time she gets off work. Same day means same day. She never received her flowers and she was still there after 5pm. I called in 3 times. 2 agents told me they would return my call. That never happened.

I ordered flowers from you today and was disappointed. Flowers are not a need for people, they are a want. They are an extra effort to make someone else's day brighter. They offer flower arrangements like purple rain online for $43.99 for the deluxe option which already has a true cost of $73 when all is said and done, which is 63% more than the flowers alone. I knew this doing in. But then I get a picture of what was sent and it was a massive disappointment.

I sent my friend flowers to commemorate the death of her mother. Once the flowers had not arrived by 2:30 PM EST, I contacted the company. The rep was very pleasant and offered her apologies plus a discount. Unfortunately, the day was almost over when the flowers finally arrived at close to 6:00 PM EST. What arrived was not even close to what was ordered. There were no lilies, no lemongrass, no cylindrical vase, and only THREE roses. It appeared that an elementary student threw some flowers in a cheap vase with no care or concern. I was mortified! When I called to detail what occurred, again, I was offered an apology. They promised to send a replacement bouquet the next day and an apology note.

EXPERIENCE. I thought I was buying a substantial funeral wreath. What came was an emaciated joke that was so small, I thank G-D it wasn't delivered until after the funeral was completely over. What an embarrassment it would have been to have this cheap piece of garbage, that looked nothing like the picture, displayed for all see at the church then at the cemetery. $103 for this? Are you kidding! I will NEVER order anything from this company again. And the sad part is, I left the funeral with everyone thinking I didn't contribute a darn thing. Odd that all of the reviews across the Internet are 1 star. Really, one star. And on the actual company site they are 5 stars. What a con. DELIVERY. The arrangement, if you can even call it that, was delivered as everyone was leaving the grave site. I told her it was no longer needed. She took it back. I called their third world outsourced customer service. She advised I would be getting a full refund. We'll see.

I ordered flowers for my daughter's birthday on Tuesday morning for a Wednesday birthday. Well, Wednesday is over and no flowers. I called this evening and the very nice lady told me that the florist was closed for the day! My daughter is 9 months pregnant with 2 other kids. She needed to come home with her boys to find flowers on her porch!! Oh, they will deliver them early tomorrow morning. They even called my daughter and told her they were sorry. I just raised the score to 2 stars because I called early the next morning, canceled the order, and they gave my money back! Wow!

My daughter's birthday just passed this week and I supposedly ordered a lovely fruit basket (so it seemed) from their site. I was excited when she told me she received it, and told her to text me a photo just to confirm the order. I ordered the premium pack--my order in total nearly came up to $76. The image on their website presented a beautiful basket ENTIRELY filled with fruits (bananas, kiwis, grapes, oranges, etc.). The basket she got wasn't even the basket on the website, it was smaller and shaped differently. It was filled with 1/4 of what I was supposed to get. Also, when the order was delivered, it wasn't wrapped. It was exposed. From the many of bad reviews I've come across, the company should go out of business for deceiving people. I wish I would've looked up the reviews before ordering.

I ordered an arrangement for my mother's birthday. I paid for 4-hour delivery and also purchased a box of chocolates. The arrangement was delivered a day late. The box of chocolates had 4 pieces in it and to top it off they were expired. When I called to complain I was refused a refund and asked to send proof as if I would lie and waste my time for a refund. I emailed the pictures over and advised them I would never use their services again. The arrangement was delivered on 04/12/17 and the chocolate expired 01/2017. Gross!!! The only positive thing I experienced was the balloon. Thankfully it wasn't deflated!