fromyouflowers.com Reviews

First, I should've read the reviews before put an order! I call them to make change to my order and no one is taking my phone call. I was on the phone for over 20 minutes and still no one answer me. I'm just so frustrated because this's my first time order flower online for my mother in law and don't want to screwing up.

The overall experience with his company is horrible! They aren’t about customer service, they are about making a sale whether or not the customer is satisfied. As far as the employee field they have their favorites. They don’t warn you and hearsay with false information will get you fired! Its not only bad that they are only about the money they can barely run their office. I’ve read several reviews and agree with all. Do not bring your business to FromYouFlowers or SendFlowers and do not attempt to work here! The supervisors and team leaders are **. They just walk around on their phones and notepad! This isn’t the place if you care for your friend or loved one. Choose a local florist ** or any other one but do not use the two mentioned above!

I ordered 2 separate flower arrangements (2 recipients) and paid the extra $2.99 for same day delivery as well as $4.99 to expedite delivery within a 4 hour time frame, for each bouquet. I ordered regular bouquets, thinking that is what was pictured; you have to click on the "?" to see that a deluxe bouquet is actually pictured. I placed the orders at 10:00 AM and received a call at 2:46 PM, saying one order was rejected because the florist was closed. As both were going to the same side of town, I questioned that and found that neither bouquet would be delivered because they did not have the correct flowers. I was going to cancel my entire order, but the employee said she would upgrade to deluxe bouquets, have them delivered first thing in the morning, refund the 2 earlier mentioned fees and send me 2 $15 gift cards. I reluctantly agreed.

They advertise relatively inexpensive arrangements. At the end everything is an additional charge and a huge service fee! I ended up ordering a multicolored rose arrangement which cost nearly $90 and the recipient sent me pictures of dark red, wilted roses that looked old and put together by a monkey!!! I called customer service and emailed in pictures. They never emailed me back and after holding for hours, someone came on and gave me a $13.70 credit!!! DO NOT USE THIS COMPANY!!! I have never had a worst experience in my life!!!

I ordered flowers for my mother-in-law - the deluxe arrangement ($44.99), not the regular. I'll post photos. When they send the order to the local florist, they don't send a photo - just a brief description. What my mom-in-law received, could have been bought at Walmart for $8. Plus they charged $15 for shipping and handling! An insane amount! I called them to complain and they did a "redelivery". The arrangement she received is even worse than the original. Don't trust this company! Google a local florist and go directly through them for floral arrangements.

Paid the extra for same day and local florist delivery. They claim flowers would arrive by cob, 5pm if ordered with enough time. I received an email at 7pm that they were delivered. After 2 emails and 3 calls (two of which they demanded to know not just the order number, but my cc and address information ("for verification purposes")) I waited 15 minutes and then the rep hung up when transferring. I still haven't found out where they are. But I was charged within seconds. Do NOT use this company, call a local florist.

First off, your outfit is a pure sham. I placed this order Sunday afternoon for next day delivery, and the earliest "next day" was Tuesday. My grandmother's birthday was Monday, so not only did they get there a day late, she got them at almost 5PM central time, in a box, via UPS. She had to unbox them AND the vase and set them up herself. According to the website, flowers would be delivered by a local florist. Where does it say that certain flowers will be boxed and shipped by UPS? Had I known this, I would NEVER have used your service.

I was very unhappy with the bouquet my friend received this week and the supervisor called me and apologized this morning, gave us a full refund and $50 credit. Last week's order to my friend, I was even more unhappy with and that time I was given a $15 credit. Both times, they responded by email within a couple of hours. Maybe I'll try one more time?

Flowers for my Moms Birthday - The picture of the bouquet of flowers vs what my Mom actually received are night and day. Not even close!! Very very dissatisfied!

Ordered same day delivery. Paid extra to have it early. Then they said, "Sorry, can't deliver it. We will upgrade you at no charge and deliver the next day." Well when it still wasn't delivered the next day I emailed which said they would respond in 1 hr. That was a joke. I had to call and was on hold for 20 min then finally they answered and said for whatever reason something internal they couldn't deliver that day either! They offered half refund and delivery of the next AM. At this point I am pissed and say, "No, I want a full refund!" I mean, what's the point here? Birthday was days ago! So we will see if they refund it. Note taken. Always read reviews first.

I was trying surprise my grandma for her birthday with flowers so I put in my order for flowers on Monday for Friday. During the whole process I thought this is a nice company and website, I was even satisfied with paying the $4.99 extra so the flowers would be received before 12 pm. Sadly I never received the flowers. I called them like 6 times throughout Friday and they kept giving me the runaround about the florist is backup and they are running late. No one would give me an answer on what was going on with my flowers. It was 5 pm and I called again and they said, "Well ma'am the florist is busy and the flowers will be ready at 6 pm." The business closes at 5 pm so how would anyone be able to receive the flowers? That's the reason why I paid extra so they would come early. I will never buy flowers again from them. Just find a local florist in your area. They might be a little more pricey but it is worth it!

Ordered flowers for my mother's birthday on the 13th for her birthday on the 20th. Paid the additional $4.99 for "guaranteed delivery" before 10AM on top of the $15 delivery fee. It was not like my Mom not to call after receiving flowers, so I checked the tracking status on their website. I called, waited for 10+ minutes for someone to answer, only to find out they had not been delivered... with over a weeks notice!

Ordered a birthday arrangement to be sent to my friend for her birthday, April 18th, 2016, around 9 am on Monday. At 12:30 PM on that same day, I received a confirmation email that the flowers were delivered to "my friend" (her name was there, not that they were order thru a local florist or anything). Wednesday, today April 20, messaged friend on Facebook. She never received a darn thing. I'm on the phone with them currently trying to get my friend's flowers delivered. I'm ticked. This was listed on "life care" thru my company, which is a worldwide Fortune 500 company, LTL, trucking company. Trust me the words going to get out there to not use them. The Better Business Bureau is being called as well.

I ordered a $19.99 arrangement with a add on 4.99 shipping fee and a 2.99 same day fee...thought perfect flower company. When it came to the review page it asked for me to sign in either via them or my Amazon account. I used my Amazon account, after I signed it it confirmed my order. 3 hrs later I get charged almost $43! I called the company and in very explicit detail explain how signing into Amazon didn't allow me a review anything just a straight charge as I am on the 1 click pay system and was CALLED A LIAR AND HUNG UP ON. This place is deceptive, has zero customer service and the lady was horrible. I was very nice about it even though I was very upset. Using a local place would have cost me $15 less. I should have read the reviews, NEVER USE THESE PEOPLE!!

Ordered flowers for my girlfriend to be delivered the same day because it was her first day at a new job. Flowers haven't been received still two weeks later and I was charged the full amount for this transaction. Please do yourself a favor and go to a better place for flowers. This company has terrible reviews. Don't use them - let them go out of business. They are terrible.

I wish I had read all of the reviews before I ordered an flower arrangement for my wife on our anniversary. Everyone was correct in their reviews. They charged $15 for service (to contact someone in your local to deliver the flowers). They tagged on $3 for same day/weekend delivery that you don't know about until your order is processed. Also with that $3 fee they claim that your order will be delivered by noon. Wrong again. The BBB needs to shut this company down!!!

I ordered flowers with chocolate for my daughter's first wedding anniversary. The chocolate didn't arrive - I only found out about the non-delivery because I asked her if she had gotten it. When I complained, I was offered a $5.00 refund. Since I had paid $10.00 for the chocolate, I complained again and then was offered a $10.00 refund. I asked about actually getting the chocolate without a charge, but they refused to do that. They did offer a $10 coupon for my next purchase, but buying anything else from them would be a bad idea given my first experience.

I don't know who delivered it as they didn't bring it to my door, but took it to apt office. My friend called to see if I had received it. No notice was given to as where they had left. Walked into office and saw the smallest vase and flowers I have ever seen. So short it had to be brought to my attention. What do you do when someone has sent you something? And they think it is normal, beautiful vase of flowers?

Scammers. After using them once - and getting a MUCH smaller arrangement than pictured - I was bombarded with sales pressure but then, worse, I starting getting magazines that they signed me up for without my permission and without my knowledge. Clearly, their low prices are from misrepresenting their arrangements and from selling their customers' personal info.

Said flowers would be delivered by 5:00 pm. I call at 7:30 and she said they were still on truck for delivery! It was a business delivery!

I figured I would try this company for my mom's 64th birthday. I paid for guaranteed delivery by noon because she leaves at 2. The flowers did not get there until 5:26 p.m. per the email from customer care. Then a follow up email said they were left outside the door at 4 p.m., which one is it? Regardless? I paid for delivery to be at her work by noon and it did not happen. In addition, the flowers were not up to the price I paid. I paid $75 for these flowers, delivery, and balloons. See the photo. Not only did I have to ruin the surprise and ask her if she received anything from work, but they came broken. Do not use this company!

I wanted to wish a dear friend of mine Merry Xmas and Happy New Year. It took me hours to decide on the arrangement. What she got was just embarrassing and I wish I did not send flowers at all. Not the impression you want to make.

This website is a total scam. DO NOT use them. They charge an extra fee for getting flowers delivered on time "guaranteed" and they don't go by it, then you aren't allowed to know which shop they are in so you can pick them up yourself. My flowers didn't make it... it was an absolute waste of time and money. I should've used a local florist. I called several times and the reps were extremely rude and not helpful at all. DON'T DO IT!

So I order it to be delivered before 12 and it is not there until 7:35 pm!!! She already left the door, so she just did not get the flower!!! They completely ruin our day!!

I really wish I had read reviews before using this company. I ordered some flowers for my mom's birthday and paid the same day service fee. The flowers didn't arrive on her birthday and I didn't receive any notification regarding the error, so she was searching everywhere for them. Each time I called the CS team I waited in the queue for 10 min on average and received very poor/non-energetic CSRs to help me. They said they would get flowers out to her the next day and upgraded me to a larger size, along with a $10 credit. THEY DIDN'T ARRIVE AGAIN and AGAIN no notice.

I am so upset. I didn't read these reviews before making an order through FromYouFlowers. I just drafted up an email to send to customer service and instead of retyping everything, I am just going to post what I wrote to explain my terrible experience: "I am beyond disappointed with my order. First, not only did I order "same day delivery", and it was delivered the next day AT NIGHT, but the order was not at all that was described. It looks nothing like the picture, and is nothing that the description says."

Ordered flowers at 10pm the night before and they actually arrive on time the next day. Just like others on here nothing like the picture but they were still a great arrangement. Based on what I read after I ordered I worried but feel like I lucked out that everything work out. I guess it all depends on the florist and their available product. I read other feedback from other sites - looks to be the same issue across all brokers. Guess it's a crap shoot when ordering this product online.

Didn't deliver when promised (AND PAID FOR) even with 2 DAYS advance notice! Customer service was non-existent! Terrible vendor!!! Do yourself a favor and use FTD or Teleflorist!! Avoid these crooks AT ALL COSTS!!! Flush your money down the drain rather than use these crooks.

I ordered a dozen colored roses and customized vase for my mom... a just because gift. It didn't look anything like the picture. She was so excited that I think she didn't mind that it looked shabby. I ended up paying $50 and they arrived on time, had no issues, but not $50 worth by far. The vase was "unique" in that the customization is a waterproof paper that is kept on the inside of the vase. Pretty cool. We will see how long it lasts.

Ordered flowers for family member but didn't get flower on time plus delay few hours.

I definitely wish I read reviews before spending so much money on this website. I ordered flowers and a balloon and also chose expedited shipping. Kept texting my mom to see if the flowers got to her house before 12, nothing showed up. Didn't show up in her doorstep until 2 PM. Now, the flowers looked completely different from the picture online. Definitely only had less than 10 flowers in the vase whereas the picture online showed a vase full of flowers. There are pictures provided: what I ordered and what showed up at my mom's doorstep. Now I know NOT to order from this website. Ended spending about $50 on flowers that look like they should only be $20.

I have ordered from here 3 times now. The first two times I was very pleased. The third time -- what a disaster. They informed me at 4 pm that my flowers would not be delivered because they could not find a florist. They offered me a complimentary upgrade and an apology call to the recipient. They said they would have them delivered the next day. I had to ask to be refunded the delivery fee. Still no flowers and it's 1:30 pm. I have no idea if they even found a florist. I am so upset. I called the 800 number and hung up after being placed on a hold for over 10 minutes. Unacceptable. They lost my business.

If I could put "0" stars I would! I placed an order with From You Flowers for a gift basket on March 23, 2016. The gift basket was to be delivered on March 25, 2016. On March 25, 2016, after normal business hours (so I could not contact another vendor to order a different basket), I received an email advising that they were unable to deliver the basket. I called From You Flower's Customer Service line the following day at approximately 8:00 a.m. I was assured that they would deliver the basket (with an apology) that date (March 26, 2016) and would upgrade my basket at no charge. Please note they had already charged my credit card at this point.

I wish I had read the reviews beforehand! I thought this would be a great way of sending my sister something as she lives in Florida and me in England. The flowers I ordered for her 50th birthday were nothing like the bouquet I ordered from their pictured selection. I work in a garden centre who deal with Interflora and expected the service to be the same, where the bouquets have a specific requirement - obviously not. The chocolates were also missing. They did refund the chocolates and gave me a gift certificate.

Sent my sister Flowers and Treat Tower for her birthday. Went with selections SPECIFICALLY designated for overnight delivery. Got charged the overnight fee $15 FOR EACH (I sent flowers and gift at the same time). Here comes 8 PM NOTHING RECEIVED - good thing I checked tracking after she thanked us only for a card we sent! NOT LIKE I got any notice.

I placed an order for a treat basket. What I ordered and what I received were two totally different things. After several e-mails I finally received a response today. The response stated that the local florist would be willing to re-deliver the basket only if the original basket was untouched. I find this appalling. I paid 65.97 for one basket and ordered the "premium" option and what I received was a basket full of cheap snacks. Instead of full boxes of candy like the advertisement showed for the "Everyone's Favorite Candy Basket" we received bite size candy bars, potato chips, popcorn, a few candy bars, and some small bags of prepackaged cookies.

I'm writing to update my previous review. I've been contacted by a Customer Service Supervisor, Robin **, and I'm extremely pleased with her professional handling of my concerns about this merchant, FromYouFlowers. She listened carefully and apologized for problems I had, and resolved them beyond my expectations. Whatever occurred with my order and experience was unfortunate, and hopefully, others will not have the same difficulties.

The company does not honor their 100% satisfaction guarantee. I upgraded 2 orders which were to have larger arrangement of flowers. When it was delivered the base of the vase was larger in circumference than the head of the bouquets and the flowers barely stood over the rim of the vase. Now to be perfectly honest the people I sent them to liked and appreciated them. Of course they would not say otherwise and maybe they did meet with their standards, but having paid $50 each, half of which were fees, they did not meet my expectations and therefore the reason for my request.

I cannot believe that this place is still in business and I wish I would have read all these reviews before purchasing the flowers. We were in a time restraint and wanted to send flowers to my aunt who was turning 60 yrs. old and recently lost her boyfriend of over 15 yrs. As you can see per my pic below what I ordered on the left is nothing like what she received on the right. Those flowers definitely weren't worth the $60 paid. If I were this company I'd be embarrassed by the flowers that they are sending out that are supposed to brighten people's days!

My friend lost her baby and my daughter and I ordered her flowers fromyouflowers.com and not only was our $50 arrangement much smaller than what was pictured but the arrangement was damaged. The flowers were discolored and damaged. I will never use this company again!

Ordered flowers on the 17th to be delivered on the 18th. Mother-in-law never received them nor a phone call. Wrote two emails but haven't heard back. This is so unacceptable. Will not use them again!

Please do not waste your time with this company. Ordered a fruit basket for my wife yesterday morning. Paid extra to have it delivered before noon. By 2 pm it was not delivered. Rep on the phone stated florist was running late. By 5 pm, still no delivery. I cancelled the order and wrote to the company. Received a populated email stating they were sorry. It was not personal but just a $20 gift card for my trouble. No phone call or sincere effort to resolve the issue. This company is a monumental failure in my book and I rarely ever comment on companies unless it is positive. Another company would be a much better option.

I was looking online to purchase a nice floral arrangement. I fell in love with one that I knew my recipient would love. I waited for delivery. Then my recipient reached out to me. She gave me the thanks. I was hoping she would post it on social media but then a whole day passed and I thought she forgot (she always post floral arrangements that I send to her), but then I started to think what if it was an ok arrangement. Well I visited my friend and to my surprise did not look anything near to what I had seen online. What she got looked more like a gift basket with a bunch of flowers I felt cheap, even though I paid almost $100. This is really embarrassing. Florist shouldn't post what they promise to deliver if they can't deliver exactly what we look for. Never again. Here is a picture of what I was expecting and looking for but not a basket with different flowers.

I ordered flowers for my mom. Tacked on extra service fees and then subscribed me to some magazine I never asked for. Another order today: never delivered the flowers on time, added on same service fees, a literal nightmare to deal with to get people on the phone and to get this straightened out. My girlfriend didn't her flowers, I was on the phone two different times, multiple emails back and forth - total nightmare. DO NOT USE THIS COMPANY. They are not only crooks but they are inept idiots who will screw up whatever nice plans you had to send a loved ones flowers. And if you're a guy, you'll get a year of Glamour Magazine! LOL. This company is "Idiot Central". They must have staffed this place from a mental institution and Bozo the Clown must have done their business plan. They are that ** bad.

My boyfriend got a new job and I wanted to surprise him on his second day with the Deluxe Junk Food gift basket. I paid the expedited fees for GUARANTEED same day delivery. At around 4:30 PM, when he leaves work I asked him if anything had showed up for him, he told me no... so I called them. The girl called the florist and told me "the first florist could not fulfill the order, so we are using someone else." She called me back and let me know it would be delivered the next day with an apology note and a larger quantity of items. NO offer to refund my expedited fees. Now I am starting to get irritated that I spent what was supposed to be around $30 on a gift basket of goodies to be delivered the same day... to be spending $65 (after handling fees, etc.) on a basket that might be delivered the next day. The cost was not the issue so much as wanting it to be a surprise on his second day!!

Ordered flowers for my best friend after her husband passed. They were supposed to be delivered same day. They were not. Was supposed to be sent an email with verification that was never sent. I called them and sat on hold for over an hour with them and was placed on hold multiple times, never able to talk to a supervisor. I should have read the reviews prior to ordering. That is my bad. I will never use a Third Party Florist as they do not care. They only care about money. It is sickening that these people are ripping off people in time of death, sickness and celebration and on days that are supposed to be special or honored.

Flowers look big online but not what I ordered. Tried to call them--no one pick up the phone, sent email with no answer. Worst place to do business with.

I ordered a bouquet for my granddaughter to receive prior to her piano recital. When the bouquet arrived, hours after they said it would in their ad, it was nothing like the picture of what I had ordered. It was merely four sunflowers, cut very short, put in a small, round vase, with nothing else. I contacted the company, sent them a picture of the arrangement sent, and requested a redelivery of what I had ordered. I was told I would receive the new arrangement today, Two days later. I have waited all day and nothing has arrived. I contacted this the company twice today and received a return email that "they would look into it and get back to me". On many counts, I am thoroughly disappointed with Flowers For You and their terrible business ethic.

I placed a same day order with this company on March 11, 2016, to deliver a gift to my daughter for her birthday. I paid the additional $2.99 for same day delivery. However, I was informed later that day on March 11, 2016, that the flowers could not be delivered due to the time the florist received the order. The person I spoke to from the company stated that the flowers could be delivered the next day on March 12, 2016. I informed the person that the flowers was for a Birthday and really did not care for them to be delivered the day after my daughter's birthday. I asked to cancel the order.

I ordered flowers for my sister on Thursday. It is now Sunday and has yet to receive the flowers. I was promised they would be delivered Friday then again on Saturday and nothing yet. If I am still charged for this BS order I will be suing in small claims court. What a joke of a company. Close down and do yourself a favor.

I've discovered that most florists don't deliver what they promise, but this florist in particular is extremely egregious. I purchased a money tree on their website that came with very specific accoutrements; it was the details that made me choose their money tree over other florists'. However, the one that was delivered to my sister did not have those special, more $ details, and when I wrote an email to complain I was put through a week of ridiculous runaround emails before another, proper Money tree was delivered. They sent me a discount coupon code as a means of apology for my troubles with them; against my better judgment, I went to use the code (which I've had for less than two months) to find it invalid. Everything about my experience with this company has been frustrating and subpar.

Ordered dozen roses w/ Bear and Godiva for my wife's 65th birthday to be delivered next day in the A.M. Waited all day for delivery, worse yet waited 30 minutes for customer service who gave me run around and offered 15% off. 65th birthdays don't come around very often and I was disappointed. Take the drive to the nearest florist shop... and take flowers home. Whatever you do, do not order from this co.

Worst customer service ever!! They totally suck... They messed up my order. They were not the right flowers first of all, and forgot the balloon and the chocolates. I called back to have it re-delivered and said that they will need the old flowers back... what type of business is this? I've been trying for 4 days already to see if they are sending the order today because it was supposed to be there since yesterday morning, and they always say they can't get in contact with the florist. HORRIBLE!!! Never again will I order from this place!!!

First, they will not deliver flowers on the day you want to. Then they tell you they will upgrade your order and refund you 20% of the order. Neither of which they did.

Ordered birthday flowers at the beginning of the day for guaranteed, same day delivery. They called at the very end of the day to say they wouldn't be delivered. They offered a $3.00 refund to compensate. I would avoid this company at all costs. After doing a little research their reputation became apparent. Avoid this company at all costs if you are looking for reliable service.

Ordered a bouquet for my wife to be delivered to her work. The guarantee was "before 5" to a business and "before 6" to a home. Needless to say as per many of the reviews here, no delivery before 5 and as of 6 no delivery at all. Been on hold for over 1/2 hr, and no one even picked up the phone. Companies like this need to be shut down, period. AWFUL.

My husband ordered a beautiful arrangement and had it sent to my job. Omg! Was I embarrassed! They were a hot mess, and not what he ordered. When I brought them home he was so upset. The company apologized and offered a 30% discount on future order. Which will never happen! I called the florist, rutland beard of ruxton. Sybil, the manager told me, it's in their contract with FromYouFlowers, that if they do not have what was ordered in stock, they can substitute. What!! Without contacting the customer? Well she agreed to send me out a new arrangement, which was worse than the first one. Sybil attached note read "we are sorry that you are dissatisfied with your order from From You Flowers. In the future if you go directly through your local florist, you can guarantee you get exactly what you ask for." How professional is that? Use this site only if you want to send flowers to your enemy.

I placed an order online for flowers to be delivered to my Mom for her birthday. The flowers did not show up by her birthday, in spite of ordering them to be delivered 3 days prior to b-day. I emailed the company over the weekend and did not receive a reply. I called the company on Monday and was put on hold for almost 10 mins before being told that the order "did not go through". When I asked what that meant, I was told she did not know. I asked why someone had not called to tell that the order did not go through and she said she did not know... Needless to say, I will never use this company again. Hard to believe they can survive in a very competitive business with this kind of service!

I ordered flowers for a friend who had gone through a rough week. I ordered flowers on Friday for a Saturday delivery. Friday afternoon (3/4) I get an email confirming that my flowers had been delivered on Saturday, 3/5. The email was confirming a delivery in the future. I wasn't sure if that meant they were actually delivered on Friday or on Saturday, and since they were a surprise I waited until Sunday to check with my friend. She received nothing.

While the order itself was fine and well received by the people it went to I am furious with this company. I recently started receiving People magazine in the mail which I never signed up for. I called People magazine who directed me to Valuemags which informed me this company sold my information to them. Fromyouflowers has my credit card information and I have no clue how many other companies now have my info. I am appalled at the sleaziness of this company and will never use them again. I will make sure everyone I know hears this story so that they don't get screwed either. Shame on you Fromyouflowers.

I ordered a flower arrangement for a friend that lost her mom. I paid for a premium arrangement (Deepest Sympathy Arrangement). There were no snapdragons or other flowers that were listed in the description. In fact the arrangement looks nothing like what I ordered. Called customer service to make complaint and they hung up on me. Do not order from this company!

Did I really have to give 1 star? After ordering 1 flower arrangement for my friend with cancer, I had to complain and I told them they just delivered a box of **! They said, "we will remake it." They took the first arrangement back from my friend, which was pathetic, then lied to me. I called Saturday at 3:30, they told me it went out for delivery at 2pm. Never went out till Monday. So for all my HASSLE they gave me a $12.19 credit. And a $15.00 gift card. So the company said "you can use them together", which gives me $27.19 credit. They say to click the link in the email for your $12.19 discount. So I do...

I ordered flowers for my grandmother's 90th birthday to arrive on a Wednesday. Friday rolls around and I finally ask if her flowers arrived. Nothing. I called From You Flowers - they had the florist recreate the bouquet, adding an apology note that they did not arrive on time and adding 12 roses to the rose bouquet. The bouquet arrived COMPLETELY different. Different colors, different flowers, only four roses, and a FELIZ CUMPLEANOS card with spelling mistakes in the message I'd asked them to deliver with the flowers. No apology note.

DO NOT USE THIS COMPANY. I put in an order the day before to have flowers delivered to my friend's work for her birthday. All next day I was wondering about the status of my order and I messaged fromyouflowers.com on Facebook. They wrote me back at about 2 pm and confirmed that my flowers were out for delivery. At 4 pm I get a voicemail from them. I call back and sit on hold for 30 minutes for them to tell me they were unable to find a florist in my area and no flowers were delivered (if they would have notified me earlier I would have had time to call a local florist and have the flowers delivered - at 4:30 pm it was way too late).

I ordered the "Pretty Please" flower, I received something else with poor quality. I ordered a happy birthday balloon, I received a thinking of you balloon. I paid for delivery by 12, flower was delivered around 3 PM. Tracking option online is fake. Nothing is guaranteed, total scam. If you want to mess up your celebration use Fromyouflowers.

The first time I went online to order the flowers the total added up to $34.99. I entered my credit card number and it refused it and asked for another one. It accepted it the second one and went back to the homepage and my order was gone. When I re-enter the order, exactly as I had the first time, it came up $50! Frustrated but running out of time for my mother's birthday, I placed the order at $50. My mom got the flowers it was not what I ordered! I would never have paid $50 what she was delivered. And they would not refund my money.

I googled "same day delivery" and FromYouFlowers came up top of the list. Placed an order at 11:00 a.m. for same-day delivery, opting to pay not only for same day delivery but additional fees to have it WITHIN A 4 HOUR WINDOW. At checkout, I discovered they also tacked on a $15 "handling" fee... So now my $35 arrangement was approaching $60. OK, I figured, it's a birthday surprise, and I made a last-minute decision, so I will suck that up.

I ordered flowers to be delivered same day to girlfriend, 4 hour delivery and same day delivery and 100 percent satisfaction guaranteed. What a joke. You go to track your order and there's no info available. It tells you to send email and they will answer you back within 1 hour, try more like 2 1/2. You call the number and it say you have to go online to track your order. When I finally got a call I was told there wasn't a florist available that could deliver my order and that is why it didn't get delivered same day. I checked and there are 14 florist within a 5 mile radius of where I was trying to get flowers sent. This company should be shut down for false advertisement!!

Placed an order for same day delivery. Received a call hours later saying that not only can they not deliver my order today (Saturday, which I paid extra for), they can't deliver it until Tuesday! Not acceptable! They said that they do not have a florist in the area... Really? Then why the heck did you let me place the order? You charged my credit card for something you do not even have - THAT IS THEFT!! DO NOT USE THIS COMPANY!!! To top it all off - the customer service people (two of them) were rude! Doing everything I can to get the word about this SCAM site!

I ordered flowers yesterday and paid a same day fee to be delivered to a friend whose Dad had just gone into the hospital, so I was trying to cheer her up. The website said they would be delivered to her workplace by 5 pm. Never heard anything from her, so I got curious at about 5:15 pm. I called the number on the website, no answer. It says to email so I filled out one of the customer contact form. Tried calling again, same thing. Now today I have called twice again, no one answers. I have emailed AND filled out a customer contact form and still nothing. The payment hasn't processed yet but I will be WAY MORE UPSET if it goes through and there are no flowers! Not to mention the fees I paid for "same day service".

I selected the Bright Blue Skies Bouquet, and a feeble orange and purple was delivered. Recipient was never notified of delivery; she went outside at 10:30PM to check on cats and saw the flowers. She lives in a gated community; any entrants are notified to the homeowner; no one knocked and no one called. The roses used were so open that they may have 1 or 2 days left of life. These are called funeral flowers.

I ordered flowers for my wife's birthday, she didn't receive them. I called customer service and after waiting at least 10 min I was told it was delivered. I checked again (almost 6pm), still nothing. I called again, after another long waiting I was told that the flowers were delivered but nobody was at home. This is not true. My wife was at home the whole day! I didn't get the flowers and need to wait up to 3 day to get the money back. I would never recommend to deal with this company.

I ordered flowers at 8 am, they told me they would be delivered by 5pm that day. I went online to track my flowers several times that day and no tracking info was available, and that I could email them and they would contact me within an hour. They never did. I called and they had me on hold longer than 15 min and I was at work and could not hang on. So I finally got through at 4 pm and they told me they that were just getting ready to get in contact with me because no one could deliver my flowers. They should have called me hours ago so that I could find someone else. Today is the day my niece died. Delivering flowers won't do satisfy me.

This company holds no accountability for quality or quality control. They do not require the florist to deliver the correct flowers. Awful customer service, complete lack of responsibility on all ends of business. DO NOT ORDER THROUGH THIS COMPANY.

This company is a fraud. I ordered premium roses and had them delivered to my girlfriend job. When she walked through the door I saw the size of the arrangement, I was pissed. I paid $70 for a miniature arrangement, small vase, and half dead roses. When I told my girlfriend what I paid she was like "ohh nooo, you would have been better off ordering from the grocery store." Take heed my peeps, stay away from this garbage company.

I ordered an arrangement for my mother to commemorate her anniversary to my deceased dad. (I ordered before I read the reviews for From You Flowers). After reading the reviews I was petrified of what I done. However I had a very positive pleasant experience with this company. The arrangement was exactly like I ordered and the delivery was made next day as promised. The arrangement my mom got was beautiful, the flowers were perfectly fresh. (From You Flowers even gave me a coupon waiving the shipping/handling fees). I could not ask for more. Since so many reviewers have had so many problem, I guess it all depends on which florist From You Flowers contracts with in the area you are having your flowers delivered to. Again I had nothing but a positive experience with this company. I would not have a problem in the world with using this company again.

I ordered flowers and purchased the Premium arrangement. What was sent was not even close to the number of flowers, type of vase and the arrangement was not professional at all. Do not use this bait and switch company. The worst experience I have had in a long time with an order and I think flower shops need to be investigated for this because most ordered flowers are not seen by the person that purchased them. The customer service was not responsive to even one of my questions. Photos attached. Note in the photos you can note the difference... Then realize I purchased the Premium not the Deluxe as shown from their photo. So the flowers on the right should be the top of the line.

I ordered a sympathy bouquet for my Aunt's Funeral to be delivered on the 19th and there was no flowers delivered. I tried calling them they will not answer the phone (fromyouflowers.com). I sent e-mails and every comment was different. I talked to the funeral home several times and no delivery was made from this company. I was so disappointed when I went to the funeral and No Flowers. I spent 123.97 for this arrangement and they charged my card. I feel I was one of many fraudulent cases from this Company. They cannot give me a name of who was suppose to of received the flowers at the funeral home. They need to be withdrawn from the website and credit my account.

I ordered flowers for my mom's birthday on a Saturday in the morning to be delivered (GUARANTEED) later that evening. Today and 48 hours later and still no flowers, no response at all actually. So I feel like an idiot because my gift didn't show up so now everyone thinks that I forgot to get one. Thanks to these idiots I look like one. Don't buy from these shamsters. They promise and guarantee but deliver nothing.

This is what was delivered to my son on his 16th birthday! A piece of freaking paper as card! I'm not going to say much cause my mind is all discombobulated from this situation! I'm out of town and wanted to send my son something special and they messed it all up! They need to be in court... all of these dissatisfied customers with broken hearts just is not fair. The images below are very disturbing!

I ordered a rather expensive fruit basket with candy, a large teddy bear, Mylar balloons, and regular helium balloons for my sister who recently had double bypass surgery. I paid extra for next day delivery before noon. My basket never showed up, not by noon not at all. When I tried to contact them, three emails went unanswered. I called the Contact Us number and after waiting for a considerable amount of time I was informed they couldn't tell me when it would be delivered and would not give me the name of the local florist who was suppose to be doing the job.

Do not order from this company. They never delivered the flowers. Refuse to give refund and don't do anything to fix THEIR error. Waste of time. There is no point in ordering with them. I've ordered from them twice thinking it would be better the second time and it was not! They should go out of business!

Ordered flowers for next day delivery for 83 year old birthday. They called me at 6p.m. the day of delivery and said they could not deliver flowers because florist did not have flowers in stock. I told them to deliver another arrangement and they said they could do a late delivery that day. Received an email the next day around 4 p.m. that they couldn't deliver the flowers the previous day and wanted to deliver flowers 2 days late. I called them and cancelled order! Terrible business and customer service.

I wish I could give 0 stars. This "company" is an absolute joke. They charge you out the wazoo in fees for "expedited delivery" and "same day costs" for their advertised "guaranteed delivery in 4 hours or less"... The delivery came about 8 hours later, and it wasn't even what I ordered from them!! The "premium" flower package looks like someone walked through a public park and picked whatever they could find and dropped it at my doorstep. I'm almost embarrassed to give this to my girlfriend. If you're like me, you're browsing all the 1 star reviews after ordering from them, and you're immediately regretting it.

I've ordered flowers online day before my friend's birthday. Paid for expedited delivery between 10 am-noon. I've called my friend with birthday wishes at 1 pm, thinking the flowers were delivered already. They were not delivered!!! I called customer service and they said they will be happy to refund my expedited delivery fee. I asked for the update on delivery. I was told they didn't find florist who would take order. I'm in Texas - flowers were going to Portland Oregon - the largest city in Oregon! They asked me to pick another set of flowers because they have difficulty finding florist who has correct flowers. I've ordered red roses and carnations. After being on the phone with customer service for 30 minutes, while they were calling around to find the florist, I got the answer that they can do order for tomorrow. What's the point? Birthday is today! I cancelled the order and called other service. Grrrrrr...NEVER AGAIN!

Worst experience. Not on time. Didn't even deliver the whole order. Worst people at customer service. Never use them.

I bought some flowers for Valentine's day on fromyouflowers.com and they send me a mini version of what is promised online. A ripoff. Also the balloon that came with it was deflated. I paid $83 dollars for a $10 dollar small bucket of flowers and a deflated balloon. Horrible. Donttt buyyy anything with themmm!!!

The most dysfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on Google Maps and it popped up no problem. She said she will let the florist know that it works through Google... fine... simple misunderstanding.

I will never use this company again. I ordered flowers for my fiancee to be delivered ON Valentine's Day and they were delivered on Saturday Feb. 13th in the morning. My fiancee was out of town until the night of the 14th so the flowers just sat there for almost two days before she got them. I was even charged extra for them to be delivered on Valentine's Day and they were not. The Florist even called me on Saturday asking about the delivery and I told them they were to be delivered on the 14th and their response was "I have no idea. I'm just calling to confirm the delivery." So stupid. I would recommend not ever using this company EVER!!

I pay $189.32 for two dozens of roses pink and red with on the moon vase and oreos with strawberries dipped chocolate. Well, I received the item on time but the roses are all red, sunburned, full of signs like scars and some almost dead, the vase is supposed to be a pink vase with love phrase but they send me a normal glass vase (that cost less that one that I paid for) with a piece of paper with the love phrase, with the flowers come a personalized Valentine Card that I believe was something more than a piece of paper printed with a printer and cut really bad. Pass to the chocolates, the oreos are the only good thing I think (the box is still closed), the dipped strawberries looks old, the strawberries' foliage look really bad and dried... The website report for flowers and chocolate all fresh etc... Is not fresh and is all in bad conditions.

All I can say is OMG! I ordered 2 dozen roses "hand delivered". These things showed up in a box from UPS! Pretty much a flower kit. Do it yourself. At very best these things are grocery store or gas station roses. NEVER EVER EVER again. Do yourself a favor and go with a trusted knows florist. These are absolute garbage. $98.00 up in smoke. Worth $20 tops.

Was buying some flowers for Valentines day. They have a nice selection but the pricing is AWFUL. Spent $65 on some flowers. When they arrived, I contemplated whether throwing them out. I got about $15 worth of flowers for 4 times the price. VERY dissatisfied with my purchase.

I ordered 24 long-stem roses in a vase with a balloon - and was charged over $100. You can see what I got for this money below. When I complained CS took no responsibility, did not admit they did not send me one single red rose, and said "as a favor to me they will offer me a 50% discount on my order" - when I believe the flowers I did get are worth about 25 bucks. THE WORST.

The company was very easy to work with and delivered flowers in a timely manner just a few hours after the order was placed. Several flowers died within the first 24 hours but the company kindly replaced the bouquet with a new one. There were supposed to be two additional balloons a 9 and a Three for my mother's 93rd birthday. They were not delivered apparently because the specific shop could not fill that part of the order. The company credited back that cost after contact and sent me a $15.00 gift credit. While the delivery was not perfect the company did stand behind their product. I do believe they have some system errors that could be worked on to prevent future problems but the company was very responsive and I would use them in the future.

It's a sad story & this company does NOT care about their customers. I ordered flowers for my wife, who was filing for divorce from me, for Valentine's Day in hopes of winning her heart back. Around 3:00 pm, I sent my wife a text to ask how she liked her flowers only to receive a text back asking me what I was talking about? I had received a confirmation email at around 1:45 pm stating they had been delivered! I called and they stated it was en route. Why get a confirmation around this time when it actually hadn't been delivered? When I called again around 4:30 (my wife works until 6 pm) I was told the same thing. Waited and 5:30 came around... nothing! Called for the third time & on hold for over 20 minutes had to cancel my order. I asked for a supervisor & was told that they could not transfer me to one!

Thought I had found the perfect arrangement, website relatively easy to use, easy to pay. I even paid for "expedited shipping" (an extra $1300 to have flowers arrive before 10:30 am, would think that should be standard but whatever). First of all they were late with the "guaranteed early delivery" then I see that they didn't even include the right flowers in the bouquet! Got nowhere with customer service. Refused to issue a refund, tried to give me a "$10 off gift certificate." AWFUL. Please do not make the same mistake and do not use this sad excuse for a florist!

Placed order for flowers to be delivered to a business. Business closed and wife still waiting for delivery. Contacted FromYouFlowers. Very nice lady got me an answer. Florist they deal with in my area was down one truck. Not a good excuse. Get in cars and make the deliveries. Will never place another order with them. Not going to let them ruin our day. Only flowers.

Tried ordering flowers for my wife. Fromyouflowers.com promptly took my money. And that was the only thing they have done. Tried to get confirmation on delivery through email, several times. Was not 5 seconds after inquiry that I received email saying they were being delivered. Assume it is auto generated. Have tried 3 times to get someone on the phone. Every time it's the same thing. Customer service can hear me fine up until they realize I have a complaint. Then all of a sudden they cannot make out what I'm saying. They say sorry and ask me to call back later. I will never use Fromyouflowers.com and would recommend anyone who does not like throwing money down the drain to use someone else too.

The website promises delivery between 8.30 and 5pm. It is now nearly 7pm. I called the company. They said it was out of their hands. The flowers were going to a small town, were put on the truck at 8.30 in the morning. They made excuses like well they deliver to businesses first. I will never use them again.

I sent flowers to my sister the week of her wedding as a pre-celebration gift. I wanted to send her a beautiful floral arrangement to surprise her, when I knew she would be stressed with details of a wedding. I chose an arrangement from From You Flowers, who I have ordered from before, that looked beautiful online, and one that contained flowers I knew she would like, and did NOT contain things I know she hates (ex: baby's breath). I upgraded the size to a larger bouquet because it was a special occasion and I wanted to impress her and make her feel special.

Never again will I use them. The first time I used them the order was completely wrong and the florist refused to fix. So I was given a credit of $13. I called in to place my order and was told that I couldn't use my credit even though the email states it's to expire on 2/12. Placed my order at 1:34 for same day delivery. I called in to confirm the status because I was unable to track my order and I never got an email. That's when I was told the order was never processed. It will be sent out tomorrow. No one called to inform me of anything even though they have a 3:00 pm policy for same day delivery.

Ordered flowers for wife's birthday. They were not delivered. Called to find out what happened. They said they were sorry and the order would be upgraded at no cost and would be delivered next day. They were not delivered that day. Called again. Was told they would be delivered next day. They were not delivered again. When called was told the florist did not deliver to that part of town. Funny thing is I sent flowers to same address just two weeks earlier with this company--no problem. Do not know why the trouble this time. I will never use them or suggest to anyone to ever use them. They did not deliver nor did they have an answer as to why two weeks earlier the florist delivered to same address.

I ordered flowers for my fiance and I got a call from customer service stating they did not want my business anymore AFTER they had already taken the money out of my account for my purchase then refused to refund my money.

I ordered flowers over the phone from this company on February 3, 2016. Flowers were delivered on time. But the representative used my credit card to make personal purchases. I received an alert from my credit card company for an $1400.00 dollar transaction and a $200.00 transaction. Lucky the $1400 transaction did not go through but the other transaction did. I call my credit card company and disputed the charges and they are investigating. I also called fromyouflowers.com and reported what happened. The supervisor assured me that the website is secure and all representatives are recorded and they will be investigating as well. Don't use this company unless you want your credit card used again. I AM UPSET, but lesson learned. I will be reading reviews from companies before making any purchases.

My flowers were supposed to go out the 1st of the month and everyday after I was GUARANTEED that they would be delivered tomorrow! They almost refused to give me my money back as well as wouldn't give me the name of the company they were using. I will NEVER use this company again!

On Jan. 27th, I ordered flowers for my friend's father's funeral via the online store "From You Flowers". The flowers were to be delivered to the funeral home on Jan. 29th. On Feb. 2nd I was with this friend of mine and asked him if he had seen the flowers and card that I had sent? He said there were no flowers from me. When I came home I called the phone number listed on the website and asked them to explain why there were no flowers delivered. They stated that even though my order had been successfully charged to my credit card -- the delivery itself was "overlooked". They said my money would be refunded. But, it made me realize that this .com business of "delivering" flowers to funerals is a SCAM!!! If I hadn't asked my friend about whether or not he received my flowers for his dad's funeral - I would have never realized that I had paid for NOTHING.

Update on my complaint: after seeing that the Better Business Bureau had a comment from the company that they would like to be contacted about any issues and gave a specific person's email to contact, I followed that advice. Within a half hour (or less), I received a call from fromyouflowers.com customer service informing me that a full refund had been issued to my credit card. I told them I would have been happy with a partial refund as there were some flowers delivered, just not size or selection I ordered, but they kept with the full refund. I see it is credited to my card now. So problem resolved. Impressed with the way they handled the complaint - seemed like going to the person named on the BBB site and mentioning the BBB was what got action.

I ordered flowers yesterday to be delivered today. After I ordered I looked up reviews, bad mistake. After reading so many - I knew I screwed up. Sure enough, my daughter didn't get her flowers today and from what I gather she will either never get them or get a sorry bunch in about a week. I emailed them to ask the status earlier. They responded they could not find a florist in my area, ok I'm in Denver - apparently no company wants to be associated with them. KEEP THIS IN MIND. They offered to upgrade - saw that in all of the complaints as well. They also offered to call my daughter to apologize - which I will call their bluff on that one, just to see. If she ever gets them I will let you all know and post a pic if I can as well.

I ordered what appeared to be a beautiful arrangement for my girl. It was delivered same day as promised. She sent me a picture. I couldn't believed what I has just been charged $50 for!!! I contacted customer service & they said that they would send out a new arrangement. They sent it the following day. LOL! It was even smaller than the 1st! The 2 together wouldn't even make what I thought I was ordering! SAVE YOUR MONEY! USE SOMEONE ELSE!!!

My flowers for a special B'Day to a friend was not delivered 3 days post delivery date. I called and was told they would be that day (3 days after B'Day) by 2 p.m. Still didn't happen the following day (day 4). I was then told (after I called) that they will indeed be delivered today. This company has NO notification status of delays. I have lost faith as 2 different reps in customer care promised delivery and still hasn't happened. PLEASE DO NOT USE THEM. Yes, the delay was due to weather at first, but I was never informed of status. The follow-up on my part led to a false promise of delivery - did not happen. Now there's another promise - yet to be fulfilled - all because I initiated the follow-ups. FTD is highly reliable.

I went to this website to order an arrangements of green plants. I came across a very beautiful arrangement. I called, placed the order to go to my sister in Iowa. It was delivered the same day but not what l paid for. What she got was nowhere near what l picked out for her. I paid for a decorative pot full of green plants. My sister received a cheap wicker basket with a small amount of green plants in it. I call the company the next day. l was told they would investigate in which they did. Their story was, in and out of season of green plants. I will stick to, you get what you pay for. I went cheap and got cheap because l didn't want to pay the FDS price and still ended up with a big hassle.

I spent $60 on what was supposed to have been a beautiful blue-toned arrangement for a close friend's birthday. When she shared the flowers on Facebook I was not only disappointed but embarrassed that the arrangement she actually received looked cheap and absolutely NOTHING like what I had ordered and paid for. When I called the company the phone rep told me that she would re-deliver but would need to take back the first arrangement. Not ideal as my friend works long hours and I didn't want her to worry about being around for the delivery person.

The delivery arrived later that day. It looks like the item on the website, not bad. I wish they send the delivery confirmation after it has actually been delivered not before. I will give them another chance. Communication is the key.

I ordered a flower arrangement for my daughter's graduation on 01/21/2016. The total amount was $67.00. That total included the 4 hour guarantee for delivery. 3 1/2 hours later, I called customer service to check on the delivery. I was told, "Oh that order can't be delivered today. Don't worry, it will be delivered tomorrow." I explained, that wasn't an option since my daughter was leaving town. I'm now waiting for my refund. I will never order from there again.

I ordered flowers to be delivered for the first time. I ordered the arrangement listed as a "Best Seller." When I arrived home I was very disappointed to see what had arrived. In the advertised picture I can count 8 roses from just that one angle; the one I received had 6 roses total and lacked all the color and other flowers of the pictured example. What I received looked nothing like what I ordered. I paid $58.83 for a tired looking arrangement I could have bought at the grocery store for $10. I will never order from them again. I have emailed their customer service and I'm hoping they will refund my purchase.

I wish I would have searched the reviews before because there seems to be a pattern with deliveries showing up looking NOTHING LIKE THE PICTURE OR DESCRIPTION OF WHAT PEOPLE ORDER. I sent my wife just because flowers (first time sending flowers to her at work) and they showed up completely different than the all pink arrangement I picked out and spent $60 on after choosing delivery next day. They were not in the pink vase, it showed most of the flowers were purple and reds and there were only about 2 roses that were actually pink. Not only were they not what I ordered, they were half dead weeds and just plain ugly. The display was awful. Don't waste your money!

Falsely advertised!! I ordered a premium spray for a funeral for a close family member of mine and it looks like dead flowers when I received them...!! Never ORDER FROM THIS COMPANY. THEY WILL RIP YOU OFF!!!

I order a flower arrangement for my sister. When she received it, it was nothing like the one I order. I called customers service, and the guy that I talked to said there was nothing to do because that was my order, and IT WAS CLEARLY NOT WHAT I ORDERED! I was so mad they charge me $49.00 for one rose and lily. I feel so stupid for not check the reviews before I made the order.

A dear friend died. I wanted to order a lovely arrangement of white flowers for the service. I found a beautiful picture online, but what arrived was nothing like the picture. The flowers looked tired and were an array of purple, pink and other colors... Very disappointing. I would not recommend them to anyone.

I ordered some flowers to be shipped the next day with a guarantee. I even paid extra for expedited shipping. They have not been delivered yet and the day is almost over. Customer service is horrible. This is the third time I called. They don't care. They are a terrible company. I wish I would have read these reviews before I ordered. Do not use them.

The same day delivery promise was not kept: for particular house before 6 pm if ordered before 3 pm (as per your website!). It actually arrived at 9:45 pm (I was there) and the whole party had left!!! Mind you I had to call twice during the party. At 7 pm I was told the flowers were 5 minutes away. At 8:30 pm I was told the delivery fee same day would be refund because the flowers will not arrive today, sorry! Also I paid for a premium bouquet and it was quite small and not to my expectations for the price paid! I am NOT impressed by the quality NOR the SERVICE. I will not use this service ever again.

Ordered $50 arrangement. Got 6 crappy flowers that looked like a toddler threw them in a vase. Complained and sent pictures and they gave me a $12 refund. Yeah, DO NOT use them. Horrible, horrible company.

The company went out of their way to correct the issue as much as they could. Full refund (after some haggling) and they offered to deliver a free bouquet to my cousins. Probably won't use services again but appreciate the attempt at customer service.

I ordered what looked like according to their website a nice candy box with large candy bars. I also included a teddy bear and balloon. This was a surprise for my granddaughter's 11th birthday. The item came and it was pathetic. The candy bars were small size and put in a garbage bag box. I ordered the deluxe box costing 49.99. The candy was probably worth under $5. Customer service told me "it depends on season and availability". Didn't know candy was out of season. Never again! Wish I had seen the reviews before ordering.

I ordered the Pink Petal Bouquet for my mom for her 80th birthday. They looked so nice in the picture. When she received them, they were about half the size of the picture. The flowers barely came over the top of the vase, had only 3 roses - there are six shown in the picture. It was filled up with mostly Carnations and two Lilies. I had bought ShopRite flower in the past and they looked nicer. I am very disappointed with these flowers. On such a special birthday, I was very embarrassed!! I will never buy from fromyouflowers.com again. Stay Away!!

I call to see where my order is and the ** on the phone wanted to verify my life story. I swear!!! And they transferred me to 6 different people. This place is hell and I will never order from them. And the ** hung up on me.

I ordered their Rose and Lily Celebration for my sister's birthday on January 6 to be delivered January 7, which showed a beautiful array of pink flowers. Paid $4.99 for expedited delivery. It didn't arrive by 12pm. Contacted them and they said they would refund me the $4.99. The flowers were delivered finally to a business after 6pm. My sister saw them the next morning. She sent me a picture and it looked nothing like the picture in the website. I understand that with flowers things can look different. But it looked like a 5 year old put these flowers together. I've put a claim with Paypal to get my money refunded.

I ordered a deluxe bunch of flowers from this company - in their advertising it showed at least 12 roses and beautiful 'filler' flowers. What my daughter received was a pathetic imitation of what they were advertising. They also offered a 'discount'. Don't be deceived!!! At the checkout, they put on a service and handling fee which is more than the 'discount' lure they use. Definitely don't use this company!!! Find some place that is honest in their advertising.

Arrangement delivered was falsely advertised even after paying extra fee to have it look like image advertised! Delivery was on time as promised but item was terrible. Spent about 80 bucks after all said and done. Received by wife was a ten dollar item (appearance wise). When contacted customer service they gave a ten dollar gift certificate to use with them again. Why would anyone want that? I expected a refund! O yeah... Gift discount expired in two weeks. Sweet exchange right?

I called and let them know how embarrassed I was after seeing them and it was too late to replace them after my very first order with them. I did not trust them sending me any better quality flowers. The lady said for me to send a picture to verify, so I did and asked them to refund me my money. But all this place did was try to negotiate a deal so they don't have to refund me the full amount.

Do not believe their motto "We guarantee the florist arranged flowers will be delivered today". I ordered flowers for the birth of my grandson since I was not able to be there. I ordered them before the same day time frame. They were never delivered until 1 PM the next day and that was after 2 phone calls. The first one said it would be delivered within the hour. Two hours later, the flowers were still not delivered. The next phone call said they were delivered an hour ago which was a lie. I had called the hospital to check. Do yourself a favor and stay away from this company if you want flowers sent for a special occasion! Their solution was to reimburse me $9, what a joke!!! Missing the date of delivery for my grandson was only worth $9 to this company! Find yourself another florist you can rely on!!!

What I ordered was a lily and rose bouquet and paid extra for the deluxe (more flowers). Then paid extra for fast delivery. What was sent had not one lily in it! It was a complete joke. Contacted the business and was told they would refund $8 and resend the order the following day. I reluctantly agreed and jogging showed up. I called again and was told they would get the order right but I shouldn't complain because my order was worth about $70. You be the judge! Pictures attached. They did send me another bouquet of dead flowers. Pass the word. This company uses terrible vendors.

Ordered a floral arrangement for my aunt's funeral. When I arrived I found two flowers in a glass vase. Very embarrassing! For $67 I get two flowers in a vase?? Really?? Won't use fromyouflowers.com again.

I ordered flowers for my mother's birthday, paying the same-day delivery fee which seemed reasonable at $2.99. The price of the actual flowers also seemed reasonable. But when I finally got to the checkout screen, there was a $14.99 "service fee" added to the charge. Any honest, reputable company would make this fee known up front, not just before you're about to submit your order. I wish that was my only complaint.

I ordered flower delivery from this place for my GF's birthday. Then I call them to check about the delivery twice, and they assure me that they will deliver it, then at 5 pm, they say the Business where the flowers are supposed to be delivered was closed when they got there at 4 pm, even though it is open until 6 pm. This happened at 5 pm and they refuse to try again before close time. Avoid this site if you want your loved ones to get your flowers on time. :(

I ordered flowers online for delivery next day. I paid for the order and got an email with confirmation. The day of the intended delivery (today, Girlfriend's birthday) I tracked the order to find out that the flowers would not get there until TWO days later. If I had known this, I would have ordered from a local florist , and instead, my friend will not get her flowers until the day AFTER her birthday! I called to ask for a refund and got a complete runaround. I have printed the tracking information and have denied charges showing that I was not given what I paid for, and Visa will stand behind their guarantee and not charge me for this transaction. A horrible company, I would recommend not doing business with them.

I submitted my order online on January 3rd for delivery to my wife's place of employment on January 4th. The order was very simple, a succulent plant, an 'I Love You Balloon' and a box of chocolates, with a guarantee of delivery before 5 p.m. due to the delivery being to a business address. The plant arrived at 4:30 p.m. (fulfilling the promise of delivery before 5 p.m.) but they didn't deliver the balloon or the chocolates (which was a cost of $15.00). This was my first and last order with this merchant. So, so sad.

Bought my mother flowers for her birthday. I ordered it at 6 am the morning of her birthday and paid extra for the same day delivery. Received an email letting me know the expected delivery time is between 9 am - 6 pm for residential areas. At 6:25 pm, we still received no flowers from them. I decided to send an email asking about the order. No response. 3 hours later at 9:30 pm, still nothing. Now I am asking for a refund. Horrible website and will definitely never use again!

"Arrangement" was the most laughable thing I've ever seen. It was delivered to a friend whose father had just died. Someone took some dying flowers and stuck them haphazardly in a cheap dollar store vase. If I wasn't so embarrassed it would have been funny. Was told I couldn't get a refund. If I don't get one I will report to BBB. I should have read reviews of your company first on consumeraffairs.com. Never again.

They refunded my full amount of my order that was mishandled and delivered late. They restored my respect for their integrity and 100% customer satisfaction guarantee. They also gave me a $20 coupon towards a new order.

I would like to comment that I was completely disappointed with my whole experience with Fromyouflowers.com. The flowers were sympathy flowers for a very dear friend who passed away, 82 years old, and sending to the memorial service which was being held today at 1pm. I felt secure knowing that they would be there well ahead of time of the service.

FromYouFlowers is a phone bank. If you look at their site you will see that they are out of Connecticut but their web site will say they are in your location because they pay to have web crawlers bring them up in search engines even before the florist that are really in that area. ALSO the local florist sees none of that extra money you are paying them for same day delivery. SO CALL THE REAL LOCAL FLORIST!

Ordered online on December 22 for delivery on the 24th. Was asked online if I wanted next day delivery for extra money and I declined. Therefore I feel that there will be no problem delivering on the 24th. On the 23rd I get a message that because of the Christmas rush they can't deliver until the 26th and that they would give me a refund of $8.80 and upgrade the product with an apology. The interesting thing is that the product sold is listed at $43.99 with an $11.00 discount. Until you get to completion of the order with no way to see the total until you have entered all your payment information my total cast was over $67 dollars but ok I bought it. Then on the 28th I get a call saying that this order is in an area that remote and that they can't find a florist that can make the ordered product or deliver so they will use UPS to deliver. This is a mess of an organization and a sham of a company.

Placed order well in advance for pre-holiday delivery to relative who is dying. They never delivered order. Never called to say it wasn't coming... When I called to see where the delivery, I was told the florist would call me back. Didn't happen. Called again. Nothing. Horrible experience. Use someone else.

I always buy from proflowers.com and I decide to try fromyouflowers.com. First of all they charged me 82.99 for premium flowers and I received 12 cheap flowers with some baby flowers. Second of all the delivery process mess the surprise that I had for my wife anniversary. Beside the 82.99 I paid for the flowers I paid extra 4.99 for the flowers to be delivered before 12:00 pm because we were planning to go out to eat. The flowers I ordered never got home before 12:00 am and they never call me to let me know what happen with my order. I had to waste my time to send them email and call them. By 3:00 I had to go out for flowers to a local shop and I paid 50 for a much better one, so when I came back at 4:00 pm they left the flowers in my neighbors apartment. I cancelled and got my money back. What a shame fromyouflowers.com.

I ordered the white magnolia centerpiece as a Christmas gift for my parents. When we arrived Christmas Day I was very disappointed. There were no magnolia leaves or roses in the arrangement. They had been replaced with cheaper fill, pine and daisies. The candles were so short we had to blow them out before we were done with dinner. I've requested a refund but am not hopeful given the other complaints about customer service.

I ordered a Snowman Surprises Holiday Campanula Plant $54.99 with a delivery charge of $19.99. I had to select a date for delivery from a calendar that would only allow certain dates to be chosen. I selected 12/24/15 for a delivery date. It was confirmed and I paid. Called today to see how my mother enjoyed the flowers and she said NOTHING WAS DELIVERED! I WANT MY MONEY REFUNDED IN FULL! Thank God I used PAYPAL.

I ordered Christmas flowers for my dad's girlfriend, there were to be delivered 12/23, nothing. I called her 12/24 to check on that order. Nothing. Never received. It was to be a surprise. They never called either of us about the problem. A lot of runaround, would not tell the florist they use, "Due to contracts with vendors we can't release the name of the florist." She waited all day for the order, it never came in. I am mortified. This is the second time I used RetailMeNot for a special flower order. "Big discount, more like big disappointment! Not worth saving the money. Multiple emails. Same crap, "We are working on it." I want the money back. Never again.

We ordered a sweet treat basket for my niece for Christmas. She received a basket on Christmas Eve morning. The basket however was 90% chips, not candy. So we called the company and complained. I ask for a different basket to be sent out. Being Christmas Eve I know that can't do anything until Monday, which is ok I just wanted them to make it right. I was told by a representative they would get back to me. 8 hours later I was called by a representative who offered me a partial refund and a gift card for them. That doesn't help my niece whose Christmas gift was crap. But they wouldn't send anything else out for her. Why would I want a gift card for a company that I will never use again. Trying to get a resolution and the representative hung up on us. We were not rude or anything, just want them to make this right. We will never use them and I would advise no one else does either. Poor service.

I ordered an arrangement for my mother's birthday to be delivered in the morning, which I payed extra for. Needless to say it was not delivered by late afternoon. I called and they informed me that there was a mishap at the florist. I asked to change the delivery address to my mother's home instead of work. The contracted florist did not deliver to that zip code. I cancelled the order and was refunded my money along with a $20 credit. Giving them a second chance, I placed a new order. A beautiful Christmas centerpiece with red, green flowers and candles. I received a dozen red roses! Not even notification that my order wouldn't be filled as requested.