Etsy Reviews

If you want to sell your items internationally on Etsy beware, open my Etsy shop 2015 and had no any problem with my any customers. They send me an email from Etsy one night 2018 and they said this. (After a close review of your account, my team and I have determined that your items and business do not meet our Seller Policy and we can no longer accommodate your business on Etsy. As a result, your account has been closed.) This was a big shock after all my work and time gone for one night email. The Etsy management is authoritarian and arbitrary.

Kept sending my handkerchiefs back that were hand stitched apparently with the names and verses??? With first the names on them spelled wrong and then the wrong colors. Lol. Wow.

I signed up for a new storefront to sell many items in my vintage collection, outside of eBay and Craigslist. Nothing I could see from the Seller Agreement bylaw that they charge per-click fees for promoting items. And there were no options in my account listings or marketing etc. for modifying these fees, which another section of the Seller Agreement had claimed could be changed. After one week of setup, my jaw dropped as read my first billing statement. $15 promotion fees charged to each of the 20 vintage items I'd already listed! I got stiffed with a whopping $300 Seller setup, instead me MAKING profit off my first sales. Bottom line, Etsy is very deceiving and misleading with their Seller setup and shop fees. Even eBay doesn't charge that much to Sellers. Just ridiculous.

Furniture purchase from an Etsy seller called the WoodworkerUK. Nothing but a nightmare and Etsy are so unsupportive of customers backing their dubious sellers instead. This was a £928 transaction. The review I posted on Etsy says it all. "Despite me providing exact measurements, this furniture arrived far too big for the space I had specified. I had been promised that the benches would slide under the table but they don't as they are the same length as the table. Bespoke? No not at all. To add to the issue both benches have significant lateral movement This has become by far the worst purchase I have made ever in my life. It was to be used for a unique family event at Easter and now that is ruined. The after sales support has been woeful with no replies for days now from Mr ** - he doesn't seem to care."

People Etsy is scam company, they charge you for things that they don't have to charge, I don't have sales, not promotions and every day is more money to pay and they don't explain you why, go to another company, ETSY is SCAM people.

So I listed my pre-owned shoes, sold them for $300 dollar on Etsy. 1 day after I shipped it. An email came to me saying my shop was closed and they will hold my money for 180 days, while at the meantime they reserve the right to refund the customer. EXCUSE ME? I PAID $30 DOLLAR FOR SHIPPING, AND $300 IS BEING HELD BY YOU GUYS. ETSY IS A SCAM WEBSITE.

I tried Etsy in 2015. I didn't sell anything and people didn't even know I existed. It says you have to spend lots of time (months) to build up rep on their website to sell. How silly. I don't have months to sell my stuff. I sell faster on Craigslist! I've tried ever since then to close my account and everyday I receive harassing emails from them saying I owe them money. I haven't used my account! They keep saying I owe them money for opening an account with them. How ridiculous! I never used my account. Nowhere when I signed up did it say I owed money to open an account with them. I told them to close my account years ago and I keep getting the same emails with different dates. The reps won't do anything. Don't try this website at all!!!

My account was suspended, someone flagged me, I can’t believe Etsy suspend an account just because someone doesn’t like your photo or any other insane reason. Don’t use Etsy, wasting your time and money getting banned from one night to another.

I purchased a knife from some outfit called Uneekitemz which is part of ETSY. After no notifications from him (the owner), and only after I made inquiries directly to the owner, did I finally receive the item. It was totally defective. I wrote to him demanding to return the item. I did get a refund along with a series of insults, personal threats, threats to my business and livelihood and unbelievable rudeness, crassness and vulgarity of the highest order. I don't know how ETSY works. However, I will not allow myself to be treated in such a manner. This man, and it appears the company (Etsy) too engages in fraud and deceit. Someone should shut it down.

I purchased a dress for $102. I bought it on December 28, 2017. It is now February 21, 2018 and I still have not received my item. I contacted the seller and she claimed that she doesn’t have a tracking number. When I escalated the case on Etsy customer service, the seller gave a picture of a receipt that package was sent but can’t say where it is. Etsy closed the case because as long as the seller shows a receipt they cannot do anything. I looked at other reviews from this seller and majority of the customers have gone through the same thing. They buy items but not all has received them. Not fair! Etsy should ban these type of sellers.

I just opened an Etsy seller account a few days ago. The (2) items that I had for sale are the same as numerous other things currently listed on the website. However, within 2 days of my Etsy store being open I received an e-mail notification that my store had been closed. The e-mail gave vague reasons for its closure. I contacted Etsy to find out specific details and I received a similar e-mail reply. I do NOT want to buy anything the website! Therefore, I attempted to close my account for (shopping/buying) items on Etsy and I received a message stating that I could NOT close my account because I owe a bill. How in the world do I owe a bill?!?! I have NOT sold or bought anything from Etsy. They expect me to pay them for Nothing!!! Sellers BEWARE!!!

I changed my shipping address from my current billing address. This was a birthday gift to my grandson. The summary of my order came back with the shipping address of my billing address. This had happened more than once. I'm irritated because I also select a gift in my order along with a personal message. This will cost me double shipping because of this. It's WRONG!

I sold 4 item in my first month. In order to be paid I had to link my bank account, which I did, but shortly thereafter, I received message that my bank account needed to be linked (?), so I did it again. Keep in mind it takes about 10-12 days to be paid every time you link your account, so I had to wait on my payment for my first two sales. After my third and fourth sales, I get YET ANOTHER message saying my account wasn’t linked! I relinked it and now I’m just getting the runaround! It may only be $40, but it’s MY $40! I don’t even know what to do about it!

Buyers beware, I never received my order. They charged me anyway. They did not provide any tracking information. I had to go to my bank to start a refund. Terrible experience. I will never shop there again.

I have bought several times with no issues. Until I purchased with Hancock's Embroidery. With a few good reviews. Only when I got the order, the way how close the letters were it looked awful. I returned the order and Robin still refused to refund my order and Etsy actually closed the case with no refund. I had to file a few complaints against her because she wanted to scam me. The seller ignored my first emails and few after. After several months of fighting, I got a partial refund. All the seller did, was claim abuse after scamming me, and reversal of blame. I still yet to get a full refund... I would stay clear from Hancock's Embroidery on Etsy. I now will shop at Skarten.com for Embroidery needs.

I purchased a vintage toaster that supposedly worked. Vendor sent a photo of the coils lit up. However, when I received it, it only worked once. Fine. No problem. I'll fix it. It probably got jostled during delivery. When I made a *suggestion* to the vendor, BOMBSHELLBETTIES, ** about, perhaps, refunding the shipping, I received an extremely nasty response and rated her shop with one star. The rating has now disappeared. The only rating she has displayed are all five-star ratings from her shop. Buyers beware. Vendor is very *nice* once she gets the money, but if the product isn't up to snuff and you try to engage in a friendly exchange, be prepared to get barraged with nasty retorts. Psycho.

I am writing to express my concern with the fraudulent practices committed by the Etsy.com Website. I entered an agreement with Etsy INC that I would pay for each click through to my list of items for sale with the opportunity to sell these items. However, Etsy modified its policy sometime last year without notifying me and required a bank account to be linked to their site so they can collect payment if necessary.

I sold a bracelet through my new Etsy shop - my customer paid a reduced rate for international tracked and signed with Royal Mail. I offered a reduced rate as a service to help international customers. I paid the extra. I notified her. I had put a little gift inside. I sent the tracking updates regularly to the customer updating her and answering her many messages straight away every time as part of my customer service.

Phoned them and the lady on the phone just said that's what the email says. She was slightly rude. No way of appealing. Email says not to open any other accounts ever. I asked if this means I am banned for life and they said yes. Do not recommend for sellers, I've now read so many stories of this happening from sellers who have invested 100 times more time than I have and rely on the money from the site to feed their kids. :(

Rustic wedding guest book and wedding labeled soaps - Hi; be careful if you want to receive your things in time with Etsy. I purchased early January and it said 2 weeks shipping. We are Jan. 30th and got only one little thing out of many many purchases. Received small cookie bags. The others I am getting wrong tracking numbers all the time! You track the number and no package is found. I am scared of the honesty of this site now. Will keep you posted.

I purchased a tunic that looked nothing like the photo when it arrived. I contacted the seller who agreed I could return it, at my cost. I paid for International Tracking and the seller provided me with her address. The delivery company was unable to find the address and eventually the item was returned to me. The seller was not prepared to make any attempt to contact the local delivery company in Bulgaria and eventually the item was returned to me. I raised an issue with Etsy but they stood by the seller. Extremely dissatisfied and will avoid Etsy in the future unless I am prepared to take the risk of unsatisfactory items and limited chances of getting my money back.

Wow, there are so many negative reviews here on Etsy! I think Etsy can work on a lot of things to improve their selling platform such as their search bar. It's very difficult to find what I am looking for, as a lot of not accurate items are coming up. The best thing to do IMHO is to find good quality shops with high star ratings and stay with them. I bought several items from Tuareg jewelry as I am fond of ethnic and vintage jewelry! This shop owner always gives me better prices with over 150 5 star ratings. Also I have very good experiences with some of the Indian shops where I buy decorative blankets from. Again I only choose to do business with 5 star ratings, and that works for me. No experience yet with Etsy support or problems until now after being a customer for 4 years.

Bottom line: Etsy imho is no longer a viable place to shop. In earlier days I enjoyed purchasing unique, home-made or custom made items. Now the site seems to me to be loaded with over-priced mass-produced stuff. Adding insult to injury, Etsy does not protect its buyers - unlike eBay which is terrific in that regard. So why on earth shop Etsy, except for maybe inexpensive items, if you have money to burn. On Dec 2, 2017, I ordered custom-made felt slippers from on overseas shop. The seller advertised their goods as 'Handmade, Made to order'. That's why I shopped there; I am a hard-to-find 9 1/2 AA - which I made perfectly clear: "My foot size, US measurement: 9 1/2 AA; I have a fairly high instep; definitely NOT flat." Why she asked about instep is beyond me. Slippers are flat.

I purchased four bags from this seller. I attached a picture of the one bag and order number. You can see how badly it is sewn. I purchased as a gift. I would be embarrassed to give to my friend. I contacted the seller and was told I needed to pay to have the defective bag sent back because I got free shipping which was offered as a promo. I told the seller she should check her merchandise before sending out and she should have the items picked up because I am disabled and walk with a cane and unable to get to the post office. I posted something on Facebook on a group I am in. I had several girls message me with similar problems with her. I was told to check all the bags. All 4 are poor workmanship. I contacted Etsy and they stand behind the seller. The seller then posted on my review lying about the whole situation.

Bought an antique chandelier from a dealer at Etsy. One of the pieces was completely different than what is historically accurate and different from what was indicated. Complained to seller. They intentionally sent me the wrong one as replacement and lied about me accepting it. Etsy closed the dispute case stating that seller shipped a replacement. Did not even care that it was intentionally frauded. First picture is what it's supposed to look like. Second is the one I received.

One day in 2012 Etsy accused me of selling items that I did not make. Totally false; I make every product I sell from canvas grocery bags to boonie hats, IWB holsters and leather eyeglass cases. Yesterday, 1/2018, I asked Etsy to re-instate my account and they refused telling me their decision was final. No reason was given. I spent 8 hrs giving them photographic proof that I make all my products. Truth be told, I never made much money on Etsy and so the $200/yr sales loss is not very much but the attitude from Etsy management and personnel is truly astonishing. Not much has changed in 8 years. Friends, just simply avoid this selling platform. Avoid the trouble. Someday, Etsy will be dissolved. I'm looking forward to it.

I was not satisfied with my circlet I had ordered for my engagement photos and wanted to simply return it and get my money back. However, Judy was being incredibly difficult and would not agree to this so I decided to file a dispute. This exhausting argument continued over Etsy messenger for a couple weeks until Etsy decided in her favor even after I sent in photos of her shoddy craftsmanship. As you can see, there is hot glue (she said she didn't use hot glue) all over the circlet. So, I was left with a crappy circlet that probably cost $10 to make for $70. I ended up just throwing it into the trash.

I signed up to become a Seller and the hoops they wanted me to jump thru were over the top unreasonable. I also sell on eBay with no problems like I encountered with Etsy. I signed up as a business as Etsy allows. I'm a S-Corp. All monies earned from eBay & Etsy are deposited into by Biz bank account and I report & pay taxes on them so I used my Federal ID# as they allow. However... They wanted all my personal information! DOB, last 4 digit of my social, home address... You know, all the information that someone needs to steal your identity! Been there done that so I refused to give them my personal info. If you've ever dealt with that, it is a nightmare! I am now dealing with identity theft of my deceased mother-in-law... She passed in 2015!!!

I bought a very pricey beer mug and tshirt from the PRETENTIOUS BEER GLASS COMP. NEVER GOT PACKAGE. I told them and I beg them to make sure to go to right address cause I gave wrong address by one number but they promise to make sure it was fix. It took a month to ship out. I spent 118.00 and my son never got it cause they never fixed address. Now I am fighting to get my money back.

First let me say, I am not a complainer. I have never written a review on anything. With that being said. I'm angry. I found this necklace on Etsy. I love the movie it is from. (One night with the king). I did my research. I read the reviews etc. I waited about a week, I had to talk myself into buying this for myself. I finally ordered it. $145. They took my money right way. I waited about 2 and half weeks and it finally showed up. I was so excited.

I ordered shoes for my daughter's wedding next November. The seller modified the shoes then let me know what she had done after the fact because, and I quote, "I was feeling generous this Christmas." I ordered two colors, pink and clear. She put aurora borealis on the shoes which gave them a purple hue. When I tried to resolve the issue with the seller, she came unglued. She called me every name in the book, and insinuated that I was trying to sabotage her business. You see, gems fell off of the shoes, so the quality left much to be desired. She accused me of pulling the gems off, and so on and so on.

Christmas ornament inscribed w/ "Our 1st Christmas in our new home. Frank & Emma". I do not know a Frank & Emma! Seems like if you click on the Bragging Bags website through Etsy you're going to get something/anything. Hope Frank & Emma get their ornament. I'm volleying between Bragging Bags and Etsy, which has yet to be resolved.

If I could give less than one star I would! Was treated like a criminal and my shop was just shut down - closed without notice or warning! After battling back and forth between “customer care” I came to terms with the fact that there is nothing I can do! Never offered a valid reason why? Almost a year later, tried to open a new shop with a new idea and was again shut down being offered NO VALID REASONING.

I have been a successful Etsy seller for 10 years. When my email was hacked, they locked my account offering NO path to restore the account. No email, no phone number, no response. Essentially they have closed my store for no reason, even though technically my store has not been suspended. My husband recently died and I lost half my income. Now I've lost the Etsy income as well. The Etsy management is authoritarian and arbitrary. They suspend stores for no good reason after which you can't even access Etsy to purchase anything from others. I believe that they are purging any accounts that don't result in high profits for their organization. They started as a place for handmade craftspeople and have now "evolved" into a web store that caters to high-volume manufacturing accounts. Shame on them.

Etsy closed my store on their own assumptions. They never sent me a first notice so I could send proof that these pieces are made by me. Now they say they want proof I made my items (after they closed my shop). I have sent them step by step pictures with on the items they asked for and a step by step description, I have sent them photos of my machines and still I have not gotten a response from them. It's been 2 months. How and where can I file a complaint.

So before I start this review I would like to state that I am not a complainer. This is the first time I have ever been so ticked off to write a review. I ordered a Willy Wonka Birthday Party Supply set off of Etsy.com and after a month of not receiving it I decided to finally contact customer support. The response I received was "Your Digital Files was sent on to your email on this date." And I was like "Umh are you serious?" I just spent 30 dollars on "digital files"? When it specifically had a shipping date and time to my address. Anyway, I wanted a refund for the purpose of I was expecting a package at my door not "digital files". The customer service lady was rude. And I am getting my money back by filing a dispute through my credit card company, which I shouldn't have to bother doing if this company was a honest for their customers' company. I still am in disbelief. I paid shipping for an Email of "digital files" to be sent to me!!??

I bought a sweater and it was not shipped 7 days after my order. I was trying to get the sweater before Christmas and it said 4-6 days shipping. I emailed saying this needs to be shipped. It’s a Christmas present and asking when it’ll be shipped. Whoever emailed back said “first off why are you yelling?”... in an email they’re yelling at me for yelling and was very snippy about shipping. It’s not any way to treat a customer and I will never purchase from them again. It’s inexcusable to treat a customer that way and I was just trying to ask and understand why my item hasn’t been shipped out 7 days later, especially during a holiday season where gifts need to be sent out ASAP! Very disappointed and will never buy from them again. Etsy, you can thank whoever your very rude customer service people are.

I stumbled upon Etsy from Google when I was trying to get a gift for my wife of our wedding vows. Before that I had never heard of this site but saw it had good reviews so I proceeded. I found something I thought my wife would enjoy so I started looking at the information and I figured maybe I had to show proof of payment before I put mine and my wife’s vows in like some sites I’ve used before required. Just like that $115 gone. No code to track my order, no email verification, and nothing in recent purchases. The site should require you to register to make an order rather than allow whoever to take your money with no receipt. I now hate this site and I will not recommend this site to anybody.

I paid for 3 t-shirts for my daughter on November 4th and I get my refund back on December 20th, during this time they never sent me anything about my order. I tried to contact the seller no response, after I sent so many emails to Etsy finally I got my money back but my daughter she was very disappointed and dissatisfied and I advised the consumer not to buy from this app because it scam, they take your payment and send you nothing.

Etsy closed my store after three months of charging me for listings and advertising. The day after my first sale they closed the store and will keep the money for 180 days. Imagine if my sale was thousands instead of 50 bucks. Claimed my merch was not vintage or something. All my items were at least 25 years old and most were mid-century or older. Fake Rolexes are being sold on there as "homage" items. No justice for a guy trying to help his son with college expenses with a little side business.

I think this company is super shady. It engages in false advertisement and unfair business practices. This is how I know. I recently opened up a shop on Etsy. I did some research on what other sellers sell. I used the pictures from my suppliers. I saw that this is what many sellers did on Etsy. My store started to generate more activities in the 2nd month. I was pretty good at digital marketing. I managed to get few of my products to the 1st page of the Etsy SEO. :)

I had an Etsy store for 10 months and every month my store made more and more money. I was paying Etsy over $675.00 per month in fees when out of the blue they closed my store. The email I received told me that Non-Christian items were no longer acceptable to be sold on ETSY. A couple pictures of hand carved Wands with large Crystals on the ends and a picture of a wooden Box with a hand carved wooden Pentacle were attached to the email.

On today Etsy sent me an e-mail stating that My Etsy shop of over ten years is being suspended because they believe I am not making my items I sell. Further they are freezing $158.00 in my account for 180 days in-case they get any requests for refunds from orders. Understand that this home based business accounts for a significant amount of my retirement earnings. I do indeed have always made my leather products by hand and consider each order a custom made product which includes the customers name and customer stamps they want included.

I recently went online to purchase a gift from Etsy. I noticed three days later that my credit card had been charged twice. After a very unpleasant amount of time, I was able to get the attention of a "customer service representative" who could see I was double charged, but couldn't do anything to help me. This is the second time I've had problems with Etsy. It will be my last. They didn't deserve even one star.

I have never in my life written a negative review, but I think this needs to be said. Etsy has some of the worst customer service I have ever witnessed. I recently went on to buy a couple Christmas gifts and got all the way to checkout before I received a notice that my account was suspended. I was shocked as I haven't been on the site in at least a year. Thinking it was a mistake, I reached out to support on Etsy. They explained to me that I would need to scan them a copy of photo ID to verify my identity on my credit card (even though it was an old card and obviously not one I wanted to use). I explained that as they already had all of my billing and credit card information, I didn't feel comfortable sending my photo ID as well because that just seems sketchy. I asked if they had other ways of verifying because I have never had this issue with any other company. Instead of offering another solution, they told me that was the only option.

I had a shop on Etsy for over 12 years with stellar reviews. My husband joined Etsy 6 months ago. Etsy sent him an email notifying him that he was violating copyright for listing a sign with a movie. Although there are literally 23,000 other items with the logo, and although he removed it, a week later he was shut down. My complaint is that my shop was also shut down even though I was never notified and my shop is independent of my husband's. I have separate bank account, credit card, etc. The only thing in common was we had the isp because we are on the same server.

This Etsy seller changed both her policy and her store name AFTER I received a damaged chair. She did not pack it well and it came severely damaged and irreparable. I have yet to receive a refund from seller and Etsy won't mediate this case for me as the customer...saying they aren't responsible for shipping damage. UPS won't let me file a claim since I was not the shipper. They, in fact, tried to blame me for the damage. Go figure. I will never buy from Etsy ever again! I am posting this for other consumers to be wary. Etsy could care less about the customer. Once they have your money...you're SOL.

I purchased a swimsuit that was advertised as custom made. It guaranteed size measurements, I talked with the seller and also made her aware of what size I was and my measurements. The seller assured me that I would get my item with no problems exactly the way I ordered them. Upon receiving my items the bathing suit broke as soon as I was trying it on and it was not even close to the measurements we discussed or that were advertised. I opened a case and proved my case above and beyond but because the tag on the inside of the swimsuit said the size I ordered they refused to side with the buyer... So moral of the story is they can send you any size they want as long as the size on the merchandise says what you ordered...

We bought a coffee table from a seller on Etsy for $450. The very next day the seller closed their shop and username and I knew that couldn’t be a good sign. I attempted to contact the seller several times over the next week to ensure that my order would still occur. I reached out to them via email and through Etsy messaging. After receiving zero response I reached out to Etsy for help. Despite admitting they could see that the seller wasn’t responding and that their shop was closed they said they wouldn’t help until over three weeks later due to the sellers “shop policies”. They said I had to work with the seller on my problem, the seller that won’t respond and closed their shop. Awesome.

I signed up for a Wholesale Account and was turned down saying my business was not a good fit. I have other accounts with major wholesale suppliers and my brick and mortar was good enough for them even under stringent reviews. The only people losing out are the members who sell on Etsy. I have a network of other buyers that I could of directed to this resource. The market of shopping is changing rapidly. If I do decide to buy at wholesale I will work directly with the member outside of Etsy.

I have been a customer on Etsy for several years. Today I log in to purchase some Christmas presents and I find out that my account is suspended. I have no clue why or no way to resolve the issue. To my knowledge, all the purchases I have made on Etsy have been great... until today! When I try to get the issue resolved, I just get the runaround with the app! Truly, it is their loss. My money will just go elsewhere. :-(

They said I was selling things that were not allowed. I disputed account being closed and they refused to let me sell again. That is not the huge issue. The issue is them saying they are holding my funds for 180 days which is seriously messed up! I had real products I was selling and am now out of my merchandise and my money and there is little I can do about it. I cannot believe any company would do this to people but then after reading everyone else's opinion I can believe it. This is one messed up company and I will not be buying from there to help them out in any way.

I have fought with Etsy for over a year. My daughter had an account and she got suspended. When she did, Etsy did a sweep and suspended everyone associated with her in the slightest. I have emailed them repeatedly. Over a year later, not a one of us are allowed to have an account due to the actions of one. Etsy has an overactive since of "justice". They haven't one care for whether a person is guilty or not. If they want you gone, you are Gone. No amount of emails, or proof defending yourself will change their decision. If you get lucky and get your shop opened again, know you are a rare one. Etsy has no care for what is fair or not.

I have been on Etsy for years and have five star rating. I make corsets and chokers and now am launching a new line. I get the client's measurements in order to start sewing their order, I am a USA designer and work from the USA. So here is where I had a issue. Etsy integrity team accused me of not designing my pieces because they saw a corset that looks like mine on Alibaba. (Anyone that knows about the internet many of the Alibaba factories are overseas and some of those factories copy many of the products on the net and make a cheaper version).

Not worth the price - I purchased sandalwood stick for $15. They sent me a toothpick which was not original and doesn't have any fragrance and appeared as if coated with perfume. They did not send me what I ordered but 2 pouches which contained a pinch of sandalwood powder and toothpick like stick. I felt cheated. Very bad experience. Etsy and Ayurvedic Delights together did this fraudulent business.

Came across this review site searching for something else, and was surprised to see the multiple negative reviews about Etsy. Etsy isn't perfect--nothing is--but they're protective of both buyers and sellers, which I appreciate. I've been a seller on Etsy for two years, and have made several purchases through Etsy stores. In my experience, Etsy is courteous and has many benefits over some other large online shop platforms. Their fees are reasonable. If you use Etsy Direct, your purchases and sales are all protected. The fees include, at no extra charge, a professional accounting system for your records and tax purposes. You can print professional packing slips and receipts for all orders. You can use Etsy shipping labels, which provides your customers with a discount over retail shipping, tracking, and the option to purchase shipping insurance with each purchase.

I was very disappointed, and I expected much from them. They have turned off my profile without any warning or explanation. I realized that 70% of the products came from China and resold to naive people ten times more expensive. Of course, they do not care, as long as they take a percentage. Thank God there are other places where I can sell things. But I had to share my disappointment with you. Pay attention to what you are buying on Etsy.

On the 15th of October 2017 I ordered an item from a seller and received a notice stating my item would be shipped no later than the 20th. The 20th came and went and still it hadn't shipped. Another few days passed and still it hadn't shipped so I contacted Etsy and let them know about it. I then opened up a case against the seller (who apparently doesn't even exist). I clicked on the seller's name and a message said there is no such seller. I reported this info to Etsy and still haven't heard anything back from them regarding this apparent scammer.

I opened an Etsy shop in August 2017. Everything was going well. We made 30+ sales from August to October 2017. I can challenge to Etsy and the sellers selling on Etsy, that my shop was one of the top 100 best-presented shops on Etsy. Etsy closed my account in two months. Please never expect that they will respond. You will be tired to contact them, but they will not respond by saying one thing as always. "This is N. from Etsy's Marketplace Integrity team. Thank you for your interest in selling on Etsy. Your business presents a significant risk to the marketplace and we can no longer accommodate your account(s) on Etsy. We reserve the right to terminate a member’s privileges at any time, for any reason." Finally, I want to say Etsy is good for all, but not good for sellers who have more experience and are professional for their work.

The 5-star reviews on Etsy is a joke. Some are stating that only rule breakers get booted and that is not true. Anyone can submit a complaint and that turns into a ban without an investigation first. Shoot first ask questions later is their policy. A shop can do nothing wrong and still get banned and it is all because of the competition and Etsy could care less. They don't believe in second chances or probations. For selling handmade Zibbet is the way to go or ArtFire but never Etsy.

Not only have I had great experience as a seller on Etsy (**) but I have also had several great experiences buying from Etsy. Victoria of ** has been such a joy to work with. She responded to all my questions immediately, happily customized my gift to exactly what I wanted and shipped to the US from Belgium quickly and efficiently. I wish more people were able to have as enjoyable of an experience as I have had, because I truly believe that most of the sellers on Etsy are good honest people. Of course there have to be those few who make the rest of us look bad.

Etsy is a handmade/vintage global online marketplace. I have only had my own Etsy shop for a few years but have been an Etsy shopper for many more. I love the inexpensive, flexible and totally personalized way I can make my own shop while helping to support my family doing something I love. Also I shop a lot on Etsy. I am tired of supporting big businesses who don't care at all about us. Shopping small, shopping local, shopping unique items not made in factories needs to be the way of the future!! Every Etsy shop is also independently owned and operated, making buying experiences unique. You will quickly find your favorite shops with great products and great customer service!!

Etsy is a great place to buy and sell on, I have purchased from many sellers with no issues at all. If you make a purchase and live in another country and your country charges a custom fee that is your responsibility not the seller. Etsy only removes review that are proven to be false and made by customers that are trying to defraud a seller and there must be prove to make that happen, so the review that left that is false. It is one of few sites that has true quality handmade items listed. All seller I have dealt with have been great, I buy all my supplies off Etsy for my own business.

I sold with Etsy for many years with no complaints, then one day an order was lost in the mail. I spoke with the buyer and she said she'd wait for me to get the item refunded by USPS. I was in the process and the next thing I know the woman opened a case against me. I refunded her the money but Etsy closed my account and demanded I refund them as well. The payment was through PayPal, so PayPal refunded it directly to the buyer, I have no idea why Etsy thinks I owe them the cost of the product when they never bought it from me in the first place. I refused to pay them the money back as well so they blocked my account from ever being opened again. Years of hard work down the drain.

I am a buyer and a seller on Etsy since 2010 and have had 100% POSITIVE transactions and experiences with all my purchases and with other sellers over the years. In fact I buy all my Christmas gifts on Etsy. I was shocked to land here and see all the negative and toxic reviews?! If you actually visit the Etsy website and just browse any of the shops you will see millions of five star POSITIVE reviews from countless HAPPY BUYERS. Obviously after reading so many negative reviews here - clearly there was only one side of the situation being presented - which tells you these are NOT ACCURATE REVIEWS.

Anyone new to Etsy needs to be aware that when it comes to buyers they couldn't care less. I opened a case against a seller after waiting over two months for an item I'd paid for to arrive. First of all the seller claimed that I was being unreasonable to expect to have received an item sent from Canada to London in that time and assured it would arrive. After checking the shipping periods I realised the seller was being less than honest and opened a case. The seller had not provided a tracking number, yet after less than a day Etsy customer support person decided in their favour.

Where do I begin? Etsy is sold as a crafter/dealer centric "community " where sellers of handmade and vintage goods meet with like-minded buyers. They provide a "forum" for questions and discussions about the Etsy experience but that is where their customer service ends. People with valid grievances are kicked off the forum right and left (I myself am banned for pointing out several fallacies). Now I'm faced with a review extortion by a buyer who has had 4 items for 5 weeks, wants money off and wants to keep the items! If I don't comply Etsy will allow her to whack me with a bad review for each item. There is no preemptive action I can take short of allowing this buyer to rip me off by refunding her and allowing her to keep 400.00 worth of my merchandise. Merchandise she says is defective... But wants to keep.

The site concept in itself is cool however if a user gives a negative review they delete it! I reviewed a user because the shipping took over a month and gave my honest opinion! I gave credit to the user for replying quickly and quick shipment out and then stated that it needs to be posted. Shipping takes over a month! I explained how I was now out the money because the gift I had ordered was not there for the event in which I needed it to be... I receive a long email from the user displaying how upset she was. I Gave an honest review. I then received another email as depicted below stating that my review had been deleted! The only grounds for deleting it is that it was negative. So be careful of ordering off of Etsy! You never know if a service is good or not because they delete all the bad reviews!

I will not use Etsy again. I ordered an item from Canada and was told the shipping would be £14.25. I ordered and then had a note from the post office to say I had to collect and pay an additional £12.40 in customs charges. This is something the seller did not make me aware of and would not refund. Therefore I am allowing the item to be just shipped back to her so that I do not collect and pay the extra fee. If I had the item would have cost me more than double what it was worth! Not happy as now she will only refund the item price and not the £14.25 shipping and therefore I have paid that money for nothing. ALL BUYERS BEWARE.

I ordered a maternity gown for photos from Miss Madison Photo Shop. The gown received was not remotely close to what was depicted in the photos. The color was wrong, it had exposed slapstick, frayed edges, and looked cheap. Their policy states you can return in 14 days. The shop would not allow me to, for no given reason. I then filed a complaint with Etsy. In the meantime, I posted a review on MissMadisonPhotoProp's website. The owner, Sunny **, proceeded to email me and threaten my career of working with autistic kids with her husband who is a federal agent. I provided Etsy with this conversation as further proof. Etsy then sided with this company, stating I tried on the dress, therefore it had been worn and I couldn't return. Don't expect Etsy to help the consumer. I provided more than enough evidence, I was personally threatened, I had to purchase a second dress, and I'm out $236.

After being an Etsy seller since 2005 I just had my store permanently closed for reason of a few claims being opened, mainly because buyers have no idea they are opening a claim simply by asking a question. Literally, only a handful of customers’ items became delayed after several family tragedies hit me all at once. We are taking a 3 months’ span here out of 12 years on Etsy. Did they care -- of course not. Just an excuse to exert power. Got behind on a few orders, and refunded a few, always immediately. I always kept great communication with the buyers and took care of my responsibility to them. My store's policy stated clearly, custom items may be delayed longer than expected. I had a perfect reputation up until then. Nonetheless I took care to get back on track. Lo and behold a guy from Spain who had trouble reading English got impatient.

Do not sell on Etsy. This company do whatever they want. You can invest many days and countless hours setting a shop and make good money selling there and one day no explanation. They will close your shop and all the fees that you paid per listing to update in your shop will not be returned to you. I had 2 working shops that did very well - over 1500 sales a year with an income of more than 90k a year and was just very profitable to Etsy with all the sales... One day woke up to no business, no income, no explanations. You have no saying about it, no one to talk to. Save yourself the stress and build your business on your own platform. If I can give this company 0 rating I would.

I wish I could give them 0 Stars! If you buy something from one of their Sellers, you better not have any issues because if you need to contact Etsy Customer Service, good luck with that. I have been dealing with an issue for over 1 month. One of their sellers never sent an item I ordered. Seller will not refund my money. Etsy is difficult to contact. Emails from customer support are vague and never resolves my issue. On the website, you have to search through pages to find the link just to get a call back from their customer support. It's been a horrible experience and to this day my issue is still not resolved.

I have had the absolute WORST experience with Etsy with them holding my money. I understand if you are a seller under 90 days but my account has been verified and not the first time I've sold. I have so many orders to where I reach my threshold on shipping credit and have to pay well over $100 because of the amount of orders I have. I have close to 30 sales going to the US and overseas. I don't have the money and as I've told them. I can't pay you until you pay me! And why can't you just take the money out of what you are holding.

They close my shop suddenly after making my first successful sales and hold the money that I made, and when I emailed asking why, their customers support reply that, “We do whatever we want and we do not have to explain why,” and they advised me to keep what happen confidential and not to speak up about it. This company will get what they deserve one day.

I am a little bit recognized, so I mentioned my books/awards because Etsy deals with a LOT of talented artists and unfortunately the untalented, unsympathetic, callous employee in Etsy's offices do not have the brains to recognize that when they disregard these artists that they burn their own livelihoods to the ground. What I believe is that because so many of their executives have left over the years the ones that have stayed in their Brooklyn offices believe that because they "stuck with Etsy" that they can treat sellers and buyers the way that they want to because every new executive that comes on board is looking to those that have been there like they are the glue that holds the HOUSE OF SAND together.

Etsy is on a witch hunt suspending the accounts of the most successful designers on their platform. I have been designing Renaissance and Historical costumes since 1999. Our line was so successful from the start, that I dedicated my time in full to our business and my two daughters joined me shortly thereafter. Through the years, the demand continued to grow. We then set up a shop in India since we were unable to find a manufacturer in the US that was willing to work with a small business such as ours and most smaller sewing companies had already gone belly up. As our designs became more and more popular, other shops starting making variations of the design and Chinese sellers started flooding the market with obviously cheap versions. The only visible difference online was our photographs in which model and musician Kara Markley graced our designs.

Bought A pendant cross $30 + 7.99 shipping, did not received a thing, I contacted the seller (Shimbra). He claimed he already shipped it and it’s a carrier problem not his, when I finally reached ETSY basically they said deal with the seller. Unable to get refund.

I have been an Etsy shop owner since 2009 and have a perfect track record with Etsy. I have always followed the rules and only sold handmade goods in my shop, unlike other shops that buy cheap stuff from China and resale them at super low prices, claiming to be handmade. I have hundreds of awesome reviews left by satisfied customers. When Etsy announced it was offering wholesale opportunities for "ALL" shop owners, I immediately applied. Without any sort of explanation, my shop was rejected. Here is the email I received: "After a review of your application we feel your business is not the right fit for the buyers on Etsy Wholesale. To protect the integrity of our marketplace, we’re unable to disclose our review criteria. At this time, we do not require additional information to reconsider your application. We wish you success with your growing business. All the best, Clark Etsy Wholesale"

Purchased a total of two (2) items on August 26, 2017. The company does not provide a order number at the time of purchase, but once shipping is processed the company provides order numbers and typically ships items separately. This was my first time ordering, but given the fact the company has no contact information should have been a red flag! Placed my order and one (1) item shipped from Madisonville, TN, and the other one shipped from Harbor, FL. I received order #**, the item shipped from Madisonville, TN, but I never received order #**, the item shipped from Harbor, FL. When I brought this to David Kaplan's attention, he acted as if my concern was not valid. REALLY!!??

For many years I have had trouble with Etsy, mainly communication. Not being able to log in then getting inane "solutions" that did not work, I'd just go round and round in an endless loop of changing passwords, still not being able to log in and being advised to change password again, If you cannot log in you cannot communicate your issues, their whole attitude was, "we don't care". So I did not deal with them for years. Then I wanted to buy a pair of shoes for a special occasion and found what I thought were perfect in a store called Vodum. Well I was wrong! The first communication with Vodum was "nice" polite, etc however all ensuing attempts at communication yielded an attitude of, "You stupid customer, read the website". Read the website as I may I STILL cannot find a size guide. Ask as I did I was frustrated with non answers and evasions.

After selling here for 6 months (200+) sales my account was suspended and they failed to tell me why! I had good reviews, followed guidelines and they shut my store down. They held on to my money and I still have not received it. I am absolutely disgusted that they have failed to tell me why it was suspended and I have not heard a word about my money. DO NOT SELL HERE. THEY ARE SHADY!!

I purchased a $23.00 small TEAK lamp from this Seller plus a $14.50 shipping charge. Many delivery problems ensued for which the Seller responded with sarcasm, not action. Item finally arrived 10 days late. Buyer immediately found that the lamp was made of Pine, not Teak as stated in Seller's Ad Title. Teak is significantly more valuable than Pine. Seller never questioned the type of wood at any time, suggesting that he knowingly misrepresented lamp or had questions about its actual material. Seller refused return since ad description stated that item was light colored wood and did not restate TEAK as in the title. Seller then adopted a hostile position in multiple emails to Seller. ETSY intervened but did not require Seller to provide a Prepaid return shipping label even though they determined that Seller is 100% liable for misrepresenting the lamp.

After having a shop on Etsy for 5 years, Etsy decided to close my shop without any notice or warning. Their reason was because another member of my household had a shop that they determined was not following their "guidelines". NOT ME BUT ANOTHER RELATIVE! I had no relationship with their shop whatsoever. They also decided to hold my remaining funds from my sales for 180 days, even though all my final merchandise was delivered with proof of tracking. It should be illegal to hold funds for that amount of time when everything has been delivered and accepted. Sellers, if you are relying on Etsy for your only income, please beware that they can shut you down without any warning and for any reason. They don't even give you the courtesy of a warning and also refuse to discuss the problem to find a solution.

Etsy is not a marketplace for finding unique handcrafted items. A majority of the listings are resellers in all categories that buy cheap from China and pass off their products as handmade or vintage. Prices are so low for these items that a person handcrafting the same item, even if materials were bought at wholesale, could never produce the product for the same price. Maybe handcrafted it no longer desirable, or maybe Etsy is too beholding to its shareholder to keep profits high. Whichever the reason, the vision Etsy started with as being a selling platform for artisan crafters has been replaced with an eBay like platform and a race to the bottom with the lowest prices and skill be damned. So very sad.

I've bought something on Etsy.com, paid to the seller the same day (£438), money have been deducted from may Paypal account the same day. Then I've received the message from Etsy.com, that the order still processing... It has been over 3 days now and the seller did not receive the payment yet. I've tried to contact the Etsy.com, but they absolutely ignore me. What a nightmare!

I ordered cards and after a WEEK was told it was a private listing and a refund was coming. NO refund so far. This is the second time this has happened to me with ETSY, and the 'buyer protection' from ETSY is a scam, there is NO buyer protection. Plus there is NO way to call anyone. How convenient! I wish I could give zero star rating.

Etsy is one of the top places to shop. They have an amazing variety of beautiful items. The sellers are so wonderful and want to help create the best they can for you. I'm an online shopper because of my disability so I rely heavily on the top shopping sites.

Etsy is a huge scam. They ruined my business by closing my account with no explanation, and now they are holding my funds for 120 days. They charged me for listing fees and they closed my shop, won't refund my fees, and now holding my hard earned money. We need to stop them in their tracks, and start a class action lawsuit against them. I need at least 40 names and complaints to bring to the lawyer to proceed with a case. If you are interested in bringing them down then email me at **, we will not be taken advantage of anymore.

Seller wrote me apologizing saying she was writing the wrong person but actually thought she had written me but didn't and refunded me for the defective product. Which gave me more faith in the actually sellers but a little weary still as there was not much that the actual site offered to help.

I really like Etsy as it is a site that you can find unique items. Sometimes, products come from overseas so it takes long to get something you purchased from another country. Specialty items are somewhat costly but when you find "one of a kind" items, you are willing to pay for them.

Worst customer service & "buyer protection." I've been a customer of Etsy for years. Recently, I filed my first dispute. A seller sold me FAKE non-authentic Swarovski items for $100. Even when I had proof from Swarovski themselves that they were fake, I did not receive a dollar back. Also, they don't have a number you can call them at. When I finally got them to call me, they did not resolve my issue or stop a seller from contacting & harassing me because of my bad review. They said "if he does it again, contact us." He did & I called yet again. They did absolutely NOTHING. Did not block him from contacting me. Never gave me a dollar back. I paid $100 for fake Swarovski items, even after PROVING they were fake through Swarovski. Etsy only protects the sellers. Even when they are selling NON AUTHENTIC items, they will favor the sellers.

If you have a good seller it may work but the site itself does not help with problems. They just want you to buy and go away. Southeastfunkyjunk out of Traverse City Mi is one example. I purchased an item and they would not respond to any emails. They sent no tracking or so much as an "I will get it out to you".

My credit card was defrauded on Etsy. I found the problem and tried to contact them. My credit card company also helped me try to contact them. They have no customer service number. Ten days after the fraudulent charges appeared, I finally figured out a way through their pull down menus to get them to call me. That got me through to the rerouter who said Risk would eventually call me or email me. Well they did and they said they had located the guilty party and were taking action, but they did not remove the pending charges from my card! The card company can only flag the charges, only Etsy can remove them. So I helped Etsy find a crook, since I wasn't going to pay for wrongful charges. But they won't remove the charges. Some game!

This is the most unprofessional site I have ever worked with! Not only do they close your store with no explanation, keep your funds for 6 months after they close your store with no explanation, but they ignore your emails. And then a month later, if they do respond, they still do not explain anything but say "This is final decision therefore we will not respond to any more emails."

I am a merchant on Etsy. There is suppose to be a one time .20 listing fee per item. Yet every month I am billed between $12-20.00 in fees for nothing! They provide no customer service, charge for nothing & want to suck you dry for promotions they don't make. Keep your money & open a free website. They do not help the small business person! I am taking my listings down & putting them on my website.

Unsophisticated product construction. Seller refused to recognize and accept responsibility. Confusing policies. Purchase price refunded but buyer stuck with significant return postage to a remote location 3,000 miles away in another country. Seller refused to apply postage to exchange for more expensive product. Seller refused replacement purchase and closed out account so that buyer could not open a case or write a review. Six-week process from beginning to end due to very long ship times each way. Buyer basically has no recourse if there is a problem with seller. Etsy appears to be on side of seller. Corporate is inaccessible and very difficult to work with. Having its own problems: 15% layoffs, stock price down, sales down, poor website navigation issues. (See recent WSJ articles.) Was essentially my first experience with Etsy. Will never again buy on Etsy. It's Amazon and eBay all the way. Phooey on Etsy.

This company offers no customer service. Protects no seller against fraud and lets competitors damage your reputation. Stay with feebay. They are not the best but at least there is some customer service. Etsy is big corp under the guise of helping the little guy. BS they help themselves to your money and no support.

This is a delightful website with one of a kind and artisan products. I like the benefit of being able to communicate with seller/artist and get customized products or detailed information. I have never had to use customer service as I have worked issues out directly with seller... Such as items damaged in transit.

I'm in Canada. I ordered 20 hearts from this website. I paid 35$ including postal fees for them. After 3 weeks of no news, I email the seller. The seller is located in Israel!!! If I had known, I would not have ordered them. It takes forever to get the product delivered. I would have found a similar product closer to home. I can tell you that I will never ever do business with this website again.

I sold an item on Etsy.com. The buyer shipped me back an item that I didn't sell. I sent pictures of what he returned but etsy.com still refunded his money and closed my account after refusing to speak to me by phone. I would never use etsy.com again. I even shipped him back the fake item he had returned to me. BEWARE OF ETSY.COM. Sellers are treated like trash.

I have been a seller on Etsy since 2009. We were able to build our hobby business into a full time business as well as hire 9 employees. We had a 5 star rating, brought in 40,000+ a month in sales making custom furniture. We had noticed that we were getting fewer and fewer views. People were duplicating our work too. Things were starting to slow down big time. In May of 2017, Etsy sent us a letter that said if we got 1 negative review, or had a case opened against us, then we would be suspended and our money held for 120 days.

I bought a memorial necklace from bestnamenecklace. Sent instructions. A photo. And of course my money. Received an email from them with the wrong instructions. Contacted them back 8 times without a reply. Found a message machine that just says leave a message online so you don't even know if it is actually this company. Etsy is no eBay. There is no real recourse with them. So you are out of luck and money if there is an issue. Do not buy from Etsy or their vendor bestnamenecklace.

On Jun 13 I ordered the three insulated beach bags. The same day I received a confirmation of purchase stating the order # and that processing time is 3-5 business days. As I have been accustomed to getting a secondary email for shipped orders on other ETSY transactions and had never had issues before, I awaited my package, thinking it would arrive within a month or so. On July 11, 2017 I realized I had not received the bags and went searching for the email with a tracking number or any information regarding the shipping process. I found the email with the tracking information, clicked on the link and noticed it stated it had been delivered on Jun 26.

I was a successful seller on Etsy for 2 years with my mom and sister. Out of the sudden someone flagged my listing. I e-mailed Integrity department to find out why this happened and how to fix that. Instead of an answer I received generic and vague e-mail saying our shop does not qualify for etsy market. No explanation. Nothing. There was a point saying that we might have lied about our store location or size of our business!!! And we disclosed all information about us. Even address, links to our other web pages. We thought etsy is a cozy and frank community. In fact, it is an abusive corporation that wants your money and makes re-sellers flourish while abusing small business.

In 2013 Etsy changed its platform from one who allows artists to sell handmade crafts and art to one where anyone can sell anything. This opened the doors to vendors from China, Taiwan, and Timbuktu. You may end up waiting months for an item to arrive, if it does. I ordered cabinet handles that were not as described - pieces that were a "set" to fit together. I'd asked the seller about some specifics about the items, the height, if they were meant for drawers. I was assured they'd "work perfectly." They arrived with pieces packaged differently, by different manufacturers and would not fit. The screws were too short, the finishes didn't match, not a set. I had to pay to ship them back before I could get a refund and could not get my shipping charges of $13.60 refunded.

I have been a seller on Etsy since 2010. I considered myself successful, since my sales had reached at least $1,000 a month for 2 or more years... consistently. In Oct. 2016, my sales became nearly non-existent. This abrupt halt in sales forced me into foreclosure on my home, and I nearly lost my car. In April, 2017, I received an email from Etsy stating they had been conducting "experiments" on shops. The email referenced an Announcement in the forums. When I went to the forums, I was horrified to find out that many sellers were experiencing the same thing. We were given no notice, we continued to list and renew items, while sales dwindled. To be told 6 months later seems criminal. Many successful sellers have reported being homeless when these "experiments" cost them what had been a consistent income. I was not receiving the services I paid for.

I'm a seller on ETSY. I have made lots of sales during a short period of time, selling vintage jewelry. I have come across a buyer from hell. Etsy, customer service allows this bully buyer to dictate their actions and have suspended my store. The buyer received a refund even though I did not receive the brooch I had sold them. It's been agonizing for over a month. I want to end this matter and have refunded their shipping. Now buyer tells ETSY to keep my store closed until I get the brooch. It's been over a month and I did not get brooch - I don't even want it back because I just want to carry on. ETSY customer service rarely communicates with me and follows the bullying directions of the buyer. I am Canadian and feel that maybe we are treated differently but I see that others have the same feel.

I've had an Etsy shop since the middle of 2013 and have sold over 2,000+ items and have an overall rating of 4.8 stars. Suddenly, my shop was shut down this year because of one "non-delivery" case that was opened against my shop. The item was delivered to the customer and when I tried to contact Etsy they told me "too bad" and they were unwilling to work with me again. For someone who has invested $1,000's of dollars in my company have a prescience on Etsy you would think they would at least give me an explanation as to why an item that was delivered to my customer would be the reason for my shop to be shut down.

After being a faithful Etsy seller for six years I was suddenly kicked off. They informed me that I was kicked off for knowing my daughter who had been kicked off. My daughter was kicked off for following ThreeBirdNest's example and selling manufactured goods. My daughter researched and saw that manufactured goods are now allowed, but was kicked off for selling them.

Etsy is solely interested in its own bottom line, hence the mass layoffs and stock plummets of late. If you're thinking of becoming a seller on Etsy, understand that they are not helpful in any situation. All is left in the hands of the buyer and even in the case of an unfair review (as I was left 2, tried to contact the buyers to make them happy as is suggested by Etsy, but I went ignored), they side with the buyer, UNLESS the buyer is slandering the "Etsy" name. Then, all bets are off and they will go to the end of the earth to clear their own name, not yours. Fees are high. SEO knowledge is a must as this is not the simple platform of years ago. They will also shut your store with no warning for any reason they deem fit. This was done to me twice as I was accused of not creating my own items (which are completely unique and one of a kind, not mass produced).

My wife started a store on Etsy selling her handmade bracelets. They shut it down after a few days. Didn’t give us a reason why. So then they shut my store down because it was same IP address. Now they will not give me my money from my sales. I shipped the products and customers received the items. So basically they stole my money. If you thinking of setting up an store on here think twice. You can wake up on day and be out of business.

I'm so disappointed with the clay dirt. It’s the nastiest dirt I ever tasted and the sad part about it, is I was looking forward to crunching on some. I can't even consider the fact of chewing it and trying to swallow it. And I can't get refunded my money back so I have lost both ways. I do love the quickness of their delivery though. I will probably order from them again, just not the clay dirt.

I am rating one star as there is no choice of less. The seller sold damaged goods. I took pictures and followed basic steps. I contacted here immediately and it's been over a week. The seller is unprofessional with great disregard. Have Not receive a Response to damaged product. Packed very carelessly. Ginkgo seed was dented with a big hole. I waited over week. Thinking that would give some time and then some. DO NOT BUY FROM THIS SELLER! BEWARE. Takes your money and expects you to be ok with unusable products.

I shut off my featured items in my shop and found I was still getting charged. I then checked my bill and found that the previously free Google Shopping clicks (before I had featured items) were now being charged per click. As my sales have dropped considerably since they let manufactured items onto the site I will be moving my shop to another site that ACTUALLY DOES sell ONLY HANDMADE ITEMS!!

Do not buy anything from this site. They do not hold their sellers accountable or intervene to get you your money back. Unprofessional and purely an online selling site. No service whatsoever and you cannot reach anyone. I bought an $80 agate necklace from **... Necklace does not lie flat and is poorly designed and homemade. She will not refund the money. NEVER again using ETSY period.

This seller Generations789 tell Etsy you harassed her. When the wifi wasn't going properly and computer locks up. Might send more than normal emails. She don't refund your money and won't cancel it. She has listing that don't fit the descriptions. There might be a chip in the dishes and won't say it in her listing. She will try to suspend your account. Said you harassed her when you're not.

I ordered some items from the site. The same day I paid for the items they canceled my items and TOOK my money. They won't respond to emails and I never got my money back. DON'T SHOP WITH THEM. A RIP OFF SERVICE.

HORRIBLE transaction. Awful experience. Customer service, non-existent. First time, last time shopping with this seller. I left a gentle message with my order (Etsy Hieroglyphic Rubber Roller Stamp) about no huge boxes, or damage to the item. I added a please, and a smiley face, doing what I could because electronic communication is all we have on ETSY. Well, this seller clearly had a meltdown based on previous complaints about damaged orders, (which they didn't hesitate to mention to me). As a seller, you are selling yourself not just the item. Thin skin and selling do not go together. These are uncertain times for Americans economically speaking. So I don't care if it's 14.00 dollars OR .14 cents, there's a realistic expectation to be shown appreciation as a valued, paying customer. In other words, goods and services with a smile, (not a bad attitude, and complaints about previous buyers that have nothing to do with me).

I paid $110 for DVDs from a vendor highly rated by Etsy and never received them. Etsy said that the vendor was told by the USPO that the items had been delivered. My post office ran a trace to discover what happened and that was placed in file 13! My post office showed that the package was delivered to my address. I NEVER received the package. I asked if something could be done to help me. Nothing was. "Too bad, so sad" was the attitude. Unfortunately, the vendor delivers only by postal service. The solution is simple, I will not shop again at Etsy. I cannot afford to donate to their vendor's charity, or the post office. Whatever.

It's plain, in ratio, most people only speak when they have a grievance. This leads to a society where the satisfied could have negative changes come about to satisfy the few who complained. I've used Etsy for only a year, but in that time I furnished a bedroom at one home, and most an entire house at another... from queen bed frames to coffee table and end tables, to cutting boards. And for me anyway, the system worked. Of the 40 or so transactions, I had an issue with only one, the seller didn't deliver after a bit over 3 months. The reasoning was they had their first baby. I created a dispute just to protect myself but had good faith they would deliver.

I Ordered a customized, brand new, white t-shirt from Elizabeth ** shop called happybelliesanbabies from Mexico for $50. I received a USED, LIGHT PURPLE T-thief that was full of white fuzzies and REEKED OF VINEGAR. After I filed a complaint with customer service, I was told that the item I received was not 'substantially different' from what I ordered because they haven't seen it in person. Once I offered to the supervisor to ship it to them for inspection at my cost, they refused. Wow. What a company ETSY is. I will never use that site again.

Etsy claim to promote Jon Allen Metalworks in the USA. There was an item I wanted to buy. Etsy give a price in Sterling. We stated Paypal for payment. ETSY ask for credit card details when we find we can't place an order, so effectively they want money with no tie-up with what for. Tried to contact the Vendor to find this impossible. Tried for days to sort out this because the Vendor uses PayPal (they say). The whole operation is an amateur scam and should be closed down. The internet is full of criminal activity. The whole web have standard ways to buy things. Etsy don't follow the standard for some suspicious reason. What a waste of space! I use Amazon who has a one click ordering system that works - they are honest and very successful outfit. Etsy are not this so "Let the Buyer beware" big time - you will get stung. I feel sorry for the vendor who just loses business being blocked from their market by Etsy.

Made a first time purchase through Etsy from the Lava Lamp Shop (Chad **). Paid 320$ for a custom lamp. It was supposed to be shipped within 14 days. I never heard a word from them. After 30 days I contacted the vendor who said parts were on backorder but product was already shipped (USPS...really?). I contacted seller repeatedly who told me it was my issue to track the package. I told him that I did not want product any longer and he agreed to refund my money when shipment was refused. 16 days later... Product arrived damaged (surprise! USPS).

Please do not be fooled by this GoudsmederijHerfst seller's reviews. She took down my review as it wasn't good. No wonder she has only good reviews. My rings were smaller than ordered and stones were not right size and she would not change or refund. I sent them back and she has nerve to and me to pay for 3rd shipping cost after paying €440 for rings and she made wrong. Do yourself a favour and go to your local jeweler who will make your item as you would like. She is a gangster and don't be fooled. It's not worth the risk, trust me.

Joined up with Etsy. Placed an order for the first time in April 2017 with someone who had good feedback. Was suppose to arrive between 15 days-30 days. It's nearly June and no sign of it. Been in regular contact by email. Apart from giving me tracking number they don't want to do anything to help find it. Meanwhile I paid for the product and haven't received it. I've spent a lot of money making international toll calls trying to trace it because the seller didn't want to make a local call in their own country to try and see why it hasn't arrived. There is no record of it arriving in the country.

After selling on Etsy for 5 years (9,600 sales and 1,500 5 star reviews) my account was deleted last December. All that blood sweat and tears GONE! Etsy don't give a ** about their sellers. The reason they gave me is complete BS. I pointed out 10 other shops using the same name in their product titles and still today those shops are all up and selling with the same apparent violation I had made. Don't expect to be treated fairly by Etsy and don't make the mistake I did by putting all your time and effort into building up Etsy. Make sure you build a site as well through Shopify or one day you'll end up with nothing. Don't trust Etsy!!! I wouldn't recommend Etsy to a single soul.

I have been selling handmade products on this site for almost 2 years now and Etsy has made thousands of dollars off the top of my sales and offered very little to no help to either myself or buyers. The platform is very restrictive in the way of listing items for sale with multiple buying options such as size, color, style, etc. This forces you to re-list the same item in different ways to allow the customer to choose extra buying options in which you as the seller are charged additional fees for each listing. There are lots of hidden costs like restocking fees, processing fees, product listing fees, etc. then they also skim 3.5% of your sales off the top but offer little to no help on the back end.

Etsy opened the doors to mass-produced factory merchandise in 2013 to feed their greed. The plan since this happened is to cater to Chinese Factories and Corporations while squeezing out Independent Shops. The perpetual format and platform changes (before sellers can absorb the last change, POOF, another major change) are insane. Etsy keeps forcing fewer payment options, and consolidating shipping, payment processing to be more and more controlled by Etsy. With all of the manufactured garbage they allow to be sold that are copies, fakes, and things that have never seen a human hand, true Artisans and Crafters have little chance of making a living.

I purchased a custom made ring in November or December of 2016. In January, the ring was received. It looked nothing like the picture and I immediately started crying because it was to be my engagement ring. I immediately contacted the seller, GloriousJewelOnline, and advised of my concerns. He proceeded to tell me that I should have said "Hello" before starting the conversation, told me I was wrong about my ring being of power quality than the picture, and told me to "Show it to my friends. They'll tell me that it's high quality". Needless to say, my fiance was so angry when he saw it he almost threw it.

My first purchase on Etsy was furniture and it was damaged. The box looked like it had been around the world a couple times and the item was packed poorly. Etsy sends email for customer to give a review long before item arrived. Nothing in email says there is a time limit of 60 days from purchase to give a review which only seems to have the purpose of enabling a seller to run out the clock. Seller (I.A.Decor/SunnyBrook Furniture) gets in claim process with shipper and shipper drags feet eventually denying claim which will only run out the clock on any recourse or review. Emails to Etsy only respond with "we can't help you". Shipper denies responsibility, seller denies responsibility while Etsy is missing in action. The only purpose in a website like Etsy is to manage a fair market place. It is now clear that's not what they want. Stay away!

I have been a seller on Etsy for over 3 years with a 5 star rating. All my customers had been wonderful telling me how much they love my product, quality, etc., until this person opened a case against me over a month after receiving their item with all kinds of made up, false accusations about the item. They didn't even have to provide proof of their accusations and the Etsy representative sided with them and I had to give a full refund. The Etsy representative wouldn't even answer my questions about seller protection/shop policies which were totally bypassed and ignored. I am in shock at how horribly I was treated and how easily I was scammed. I will no longer be selling on Etsy as there is NO seller protection.

I've been selling on Etsy for nearly three years and I'm a five star shop. I had a personal conversation with someone concerning religion... nothing nasty or demeaning... the other person was rude and put my particular faith down. Etsy decided to ban me from the Forums indefinitely as if they give a ** about their members in the first place.

I have made several purchases on Etsy, and most of them have been good ones; however, two have been sketchy. A woman selling a counterfeit product and another one giving inaccurate measurements and refusing to understand how measurements are important. She should have shown, with pictures, where she measured the purse. Sloppy salesmanship!!! Annoying shopping because of each seller has own policies and do not give refunds for immediate returns. I do not recommend Etsy. Pay the full price and buy from a place where you can return the item if you are unhappy.

Unless you open a "Case REVIEW" with ETSY before 60 days after your order, they will not let you open one if your item arrives after that, for example custom furniture that takes sometimes months to make and ship. ALSO if you use PayPal, they won't let you open a case, they tell you to go to Paypal to file your complaint. This company is NOT buyer friendly at all, it does not compare to eBay... BEWARE.

Did not receive item... The vendor would not respond so I wrote a review criticizing the vendor... I told the vendor to please resend me the item or give me my money back and I would be happy to change it to a positive review. Etsy then informed me they consider that EXTORTION!!! Etsy clearly could care less about whether customers are satisfied... Etsy should at least let their customers know that they have no recourse if you are scammed. BUYER BEWARE the Etsy does not stand behind their vendors!!!

I've been a buyer on Etsy for some time and have bought a number of nice apparel, handmade items etc. I've never had a negative experience with any seller luckily but have now had a terrible experience with Etsy. They suspended my account privileges for some reason which I don't know and so that reason can't be legit. I'm not a fraud, I've always paid and been honest. Getting this fixed is proving to be a nightmare. Their customer service is so deeply buried it's practically nonexistent. I never received any email explanation for why I was suspended and am unable to open a new account because they even blocked my freaking IP address.

I purchased a Pope John XXlll medal pendant 1950s for my mother's birthday 25 days before it. When I had not received it by 20 March I open a case of non-delivery with Esty. The trader had marked it as having been dispatched on the 10 March but shows a receipt for the 21 March as proof of posting. Well, whatever happen to the medal I never received it and Esty thinks the proof of posting is proof of delivery. They don't seem to understand The Consumer Rights Act 2015 says different.

Hello, I'm shocked after 8 years of selling on Etsy to find my shops permanently suspend. Etsy didn't listen to my side of the story, I was harassed by a buyer, having the man get my email address, send me disgusting messages & pictures. He was a disgruntled buyer who ended up leaving me a bad review & why? Because I told the sick pervert not to contact me anymore, after I did so, that when it all started. I replied to this man using a few choice words, well thinking I was only defending myself, I got terminated from Etsy!

I use different platforms to sell my items, but the big mistake was to bet on ETSY. They enable people to offer handicrafts personally by them. But this is not so. There are many sellers who do not sell their products, resell foreign goods. There is nothing worse when you correct a given platform with buyers. Although it is against their rules Etsy a blind eye because otherwise you will fail. I think it's time to change its policy and give people legally sellers of foreign goods to sell on their platform because they already do.

In December, I placed an order via ETSY which was never delivered. The only path to make an inquiry is via the computer. I have done that several times, but received no reply. ETSY is a customer-hostile enterprise, and I will not deal with them in the future.

My first time using Etsy and already I'm fighting to get money back on non delivery on two items I purchased. One open case and one closed even though I haven't received the goods from Mercy Madge and didn't get a chance to dispute the case as it went in favor of the seller without consultation with me. I've had to contact PayPal in the first case and now have a chance of getting my money back. I will never use Etsy again.

SCAMMED BY - Sumer ** - OWNER of SittingKittyVintage on ETSY.COM I (me) shopped at Etsy for the first time & purchased 2 items from 2 different shops. The first item I purchased from Tangoboutique5968, another shop that couldn't find the item I ordered in their inventory. They never offered to refund my money nor did they ship the item I ordered. I contacted the owner and this person said they would have to find it in their inventory. I NEVER heard back from the store owner from Etsy until weeks later. I reported this to my bank and was credited a full refund. Etsy.com IS INDEED THE WORST PLACE YOU COULD WASTE YOUR TIME & SHOP. PLEASE DON'T shop at Etsy.com... Please read on.

Very rude people working there. I had my shop there for 5 years, 4000 feedback, rating 4.9 out of 5.0. They shut me down. One person working there lied to us with false information and next building jeweler called us about connecting my shop to his. Basically they falsify information and shut you down after all those years working with them. Good thing I opened my website. Started working from my own site or else I was going to lose my mind. Never trust them and I recommend every seller there to open their own private website and build your own. Once they shut you down they will not respond to your emails or calls. So basically you are dead on arrival for them.

Etsy closed sellers accounts without prior notice and gives fake arguments, I sell since 2015 and I did great job selling 500+ handmade and vintage items and I get 120+ POSITIVE REVIEW with 5 stars and just one negative feedback in 20 October 2016. Etsy closed our shop and sent an email telling us that we are not the designer or the makers of the products. We responded that we can prove that we are the designer of our product and the makers are listed on the about page. They sent another email telling us that we sell mass products and our account will close permanently. They didn't give us any opportunity to prove. Our business that we built with a great effort go overnight. What is that fake Etsy system! Go to hell Etsy.

How to get a free piece of jewelry on Etsy: Contact the seller and complain about something small and nitpicky and then threaten to write a negative review. Seller then offers a refund in an attempt to avoid said review. Jewelry is not returned. Negative review is posted anyway. Etsy, your review system sucks. I quit your marketplace the first time this happened to me. Now I have reopened my shop and someone is attempting to do this again. Too many negative reviews and you will close me down, whether they are honest reviews or not. I do great work and practice business ethically, and the vast majority of my reviews have been 5-star ones. Etsy is not seller friendly, not only do you open them up to getting ripped off by this bogus review system, you charge way too much for the limited advertising exposure you get. P.S. This review is real.

I requested to have a tunic dress made with a small top and medium bottom, and the seller indicated that she would be able to do that; however, the bottom was 5" smaller at the hips than the measurement on the site indicated. She said that having the medium on the bottom only meant having a longer hem. When tried to resolve the dispute through Etsy, they required multiple rounds of pictures documenting the difference, which I provided. At the end, the seller accused me was washing the item and shrinking it, and Etsy determined that the item was sent as described.

I had enjoyed success at Etsy up until recently. I had my shop on a long vacation as my mother was very ill and I was pregnant. I tried to reopen my account and was told I am suspended. Upon contacting trust and support and asking them why my account which has glowing reviews and a 0 balance is suspended. I was told A similar account was found to have an outstanding bill and I had to pay it! Now this account is my friend's account! The only way they could have linked us was by similar product and locale.

Etsy is corrupt as hell and has killed my shop after I presented them all the evidence that I manually create all my work, there is no one helping me. I thought that with the amount of pictures I provided with all the steps it is literally impossible to claim I am not one making it. They did approve me after the first time and reinstated my store and I was happy but then about two weeks later they killed it again, as if they can't check that it was done before and asked for evidence. I again sent them even more pictures and description, and this time they said that I was not allowed to sell again for no reason or explanation and asked me to not email them again.

After purchasing several gorgeous rings through Etsy they suddenly closed my account. No explanation or warning and no response when I asked them why. Sellers on Etsy are losing good customers. If you're one of them, set up another way for your customers to reach you!

I purchased a ginger jar lid from them. It came and was too big. I wrote them and asked if I could exchange it for a different one. I never received an answer. The person it came from seemed not to be associated with the company. It was from a private party in Florida by the name of Sally. I cannot do anything with the lid and I am going to have to purchase another one. I will never buy anything else from Etsy.

Very unprofessional to sellers. I opened my shop in January of 2017, after completing my very first sale, Etsy shut down my shop with a reason (not consistent). What a nonsense. I have account with Amazon, Ebay, Open Sky, Shopify, Bonanza and more. None of them act so nonprofessional like Etsy. I asked many times to give me a reason why??? They never cared. It's total Monarchy, in other words, we don't like you that's why we will close and we don't have to tell you why. Well guess what? I hope your platform goes under, or someone should take you to court because you treating humans like dirt.

The customer service rep I spoke to refused to transfer me to a supervisor to assist with my problem. I don't want to wait for them to "get back to me" after they initiated an unauthorized charge to my bank account. After getting the run around from him for 20 minutes, and they know they do not accept phone calls, he hung up on me. I asked consistently to speak to the supervisor's manager, again he refused. Look I know that it's not important to some clerk, but this has happened to me before. A small charge to your account and then before you know your account is empty. I don't want to have to fix another mess, it's time consuming and aggravating. And I certainly don't want to wait 24 to 48 hours to find out if its an error and they can fix it, and I absolutely don't want to wait to get MY money back.

I had a shop for three years selling prints of my artwork. I never sold anything so I rarely logged on. When I did I noticed all these weddings dresses and rings that were listed under my account for sale things I didn't post or have to sell!! So I emailed Etsy and told them my shop was hacked. Do they know how this happened. They automatically suspended me and then shut me down and to this day won't let me even buy from the site. They didn't even answer my email asking them for help on the hacking.

Etsy allows sellers to list the same item multiple times, which results in shoppers wasting lots of time going through page after page and seeing the same items by the same seller repeatedly. This is so frustrating that I often stop looking for things and just leave the Etsy site. Also, sellers list things in inaccurate locations, which results in the same problem as above. For example, if you look for "toddler headbands", you also get barrettes, infant hair accessories, and completely unrelated items. ETSY, PLEASE MAKE YOUR SELLERS CLEAN UP THEIR LISTINGS. (Delete older listings, and list an item only once in the same category). It would also be very helpful if a buyer/looker had more options to refine their searches. Please, Etsy, help us and you'll have more people using your site and purchasing from your sellers. I and some friends have talked about this and we decided to contact you.

After a very promising start on Etsy, they closed my shop, because I had an email address linked to a different account. They reopened my shop after four emails to customer services asking them to explain what was going on. A couple of weeks later, they shut my shop again, accusing me of liking my products from a different account - if I did I certainly wasn't aware of that. So if I was really nice to them they'd open my shop again... so off we went again. Then about three weeks later they shut my shop again and completely suspended my account saying they would never reinstate my shop but I could still be a community member and contribute - I think not.

I placed a custom order with https://www.etsy.com/shop/sord SORD leather bags for a Christmas gift. The item was delivered incorrectly and I returned it. I sent a sketch and pattern to better define the item. SORD admitted to not looking at the information and sent another bag not as ordered. I returned the bag. AND NOW ETSY TELLS me sorry, I am out my money and the bag because I did not "have a return for refund agreement with the seller". So the seller can do whatever she wants and the customer is left holding the bag. Bad pun. I have no bag - right or wrong. WORST CUSTOMER SERVICE EVER.

I opened my Etsy shop back in 2009 but started to actually sell in 2015. I was doing great. So well that I recommended my sister to open her own shop through Etsy and she did, selling her handmade items! I was so surprised to see my profits at the end of the month. Well that all changed in November 2016. My account was suspended. They said one of my items were not handmade and I needed to take them off. I agreed even though they were handmade because it was my busy season and I was back in business. The last week of December I was completely shut down because they claimed another item was not handmade when in fact they were!

In November I placed an order that was charged to my credit card but as of today, 2/4/17 the order has still not been delivered. I have repeatedly contacted them to no avail. A month ago I was told that the shipment was scheduled to go out the following week. Nothing yet!

I have been getting mail at the UPS store for over 10 years and for the 1st time I did not receive a package I bought from a seller at Etsy. When I called Etsy directly regarding the seller and the lost merchandise, I was not able to get the issue resolved. I spoke to a gentleman that works there, he stated that they would be calling me back and no one got in touch with me. I sent them an email and it was ignored. I have had issues with one seller in Amazon before (1 out of 1000) and Amazon took care of the issue immediately. Etsy is the absolute worst customer service, and I will not be buying or selling anything with them again.

Etsy does not have a single number available for communication. I submitted proof they wrongfully terminated my account yesterday for allegations of infringement from ELF on shelf lawyers of which my items were for barbie like dolls or Elf like dolls not EOS and stated handmade not ELF on shelf. They flagged an Auburn T-shirt stated war Eagle as ELF on shelf violation shutting account down and holding funds. They will not communicate with allegations nor investigate say "Too bad, it's done." Don't sell on Etsy they'll screw you.

Never used Etsy before, but found a cute charm for a gift and order from CharmsInBLISS. Received a "shipping confirmation" but when tracked it would go nowhere. After a week I contacted the seller, no response. Contacted a 2nd time, no response. Had to open a case to get Etsy to help. They tell you wait a week then we will escalate. Seriously? Are they gonna take the sellers side and my money? Still no response from seller. Wrote a 3rd email. Finally, 2 days after 3rd email, I get a rude response with spelling errors, about how this is the first time he saw the emails. Seriously? How about apologizing for the lack of customer service and inconvenience? I was able to get my money back, but will never shop via Etsy again! They are no Amazon that's for sure.

Attempted to request a custom order- asked several very specific questions, when I received reply (It is the policy to reply only once in a 24 hour period) they only addressed one question, ignoring the rest. In my reply I expressed that if they intend to only answer one question each 24 hours this was going to take way too long and could someone call me. Their follow up reply was so rude I was shocked. They balled me out about how there are only two of them answering emails- here is a copy and pasted excerpt: "You contacted us yesterday regarding your order and typically all conversations are answered within 24-48 hrs. We are now responding to yesterday's emails, we are two people who make and process everything, emails are answered in the order they are received."

I have an Etsy shop and I was mostly satisfied for the first two years. I noticed that I was being charged a lot of fees. It cost 20 cents to list each item for 4 months. That seems cheap, but if you list over 100 items the price adds up. I am charged a base fee of 15% of what I sell automatically at the end of the month. In addition, they collect a 3% processing fee. Altogether I pay 20% of the total cost. In other words, I would have to raise my prices by at least 20% to earn back what I am being charged. Etsy Inc. will deactivate items at their digression and I still had to pay the fees. They are really dirty about that. When I confronted them, they just blamed someone else rather than take responsibility of their own actions. I found their practices and policies to lack integrity. I would suggest using a different web seller, or create a website on your own.

I'm warning you, do not purchase from this company!!! I had a nightmarish experience with them. In February 2016, I paid for them up front to build me a custom table and bench. They told me it would take around 3 months. I did not receive it until the end of November. 10 months! I've had for 2 months and the tops are both cracking, the table is wobbling terribly, and the finish is peeling up in spots and also scratches super easy. They refuse to refund my money and now they are ignoring me. Etsy is just as bad. They won't help me in any way either. So I'm stuck with a busted table, cracked bench, and over $2,000 wasted. GROVER GROVE is bad news!!!

Have been a seller on Etsy for a little over a year with 300+ sales (most all multiple item). Put forth countless hours into my shop making sure pictures, SEO, etc. was "perfect." It seemed to be going so well I took the profit I had made and invested a ton of money into a huge assortment of craft supplies, a Circuit, heat press machine and everything I thought I could possibly need for a successful Etsy business.

I placed an order, then was contacted by the seller to say the order did not go through. I tried to explain I had a confirmation but she insisted I must do it again, which I did. As it turns out the original did go through but with another seller for the same item. And then that order took 30 days for me to receive it as it was missent. So now I have 2 identical items and paid for 2, and I only need 1. Etsy will hold no responsibility for the double order, only giving the same not really our responsibility answer as described by others. My advice is not to shop Etsy.

They are very very rude in and not professional. To have a business that you can communicate with is asinine. I have been on eBay for years... when there is a problem you can speak to a human... may have to get through a language barrier... but they are human. Esty seem as though they do not want to make money... shutting people down when they are generating money on items they are truly making. What gives Etsy the right to think one is not making them. I was shut down as well as many other and they made money on me as well. I made the wigs I sell and the jewelry earrings. But you know... their lack of professionalism will eventually catch up with them. And yes I know many of the people selling on Etsy. I know first hand they are resellers. They stopped my income this Xmas as well. But it is ALL good. Etsy days are numbered. I am actually glad to be rid of them. Go to Bonanza.com... good site.

Terrible service. I ordered a shirt on the 2nd of Dec. It did not arrive until the 3rd of Jan. It was suppose to be a birthday Christmas present. The seller (**) of the shirt only responded to 1 of many messages. I could not get a tracking number, was only told it was coming from uk and to be patient. I started a case with etsy and was told I had to wait a week before I could escalate it, after that week I was going to have to wait another week before it could be resolved. I strongly suggest not to order thru this site.

Renae ** at renaestreasurechest - jewelry vendor. Item was not delivered, she cannot supply shipping info even though she promised she would, and will not refund my $ unless she gets the item back. I'm out the item and my $. She was slow to answer my first emails. She told me I was cheap because I took the free shipping and blamed holiday mail for all the delays! It's been 3 weeks! I have all the emails as evidence.

I was injured by a antique metal phonograph that was sent to me without packing material in the phonograph box. When I opened the antique phonograph box, broken record shards, rusty needles, screws and the reproducer metal head fell from it. I was injured. It was like the Etsy seller sent me a type of bomb. I informed Etsy what this seller had done.

If your seller dupes you, you are out of luck. Etsy will NOT help in any which way. By and large, Etsy works if the sellers care about their reputation. Etsy has a terrible system where they protect the sellers and not the buyers. I lost several $$$ because Etsy would NOT help me get my money back for a damaged item shipped to me. My advice: AVOID ETSY. Find the seller and the item - message the seller directly and buy from their website if you must. I refuse to support such a terrible business.

Libelled by Etsy - Received a very curt email from Etsy saying my shop was being closed down and my account suspended due to copyright infringement. Etsy refused to provide any reply to any request for proof or evidence to support their libel claim. Quite amazing given I've never even had an Etsy store. Not only terrible customer service but they are libelous accusing their customers and providing no avenue to prove otherwise.

I ordered these items on 11/3. They were mailed out 11/28, tracking was provided and anticipated delivery was 12/2. 12/9 I contacted the local post office and placed tracking on the item stating it was missing. I also went online and placed tracking with email and text updates. On 12/10 I submitted a missing mail request. I contacted the seller explaining what was going on and her response was "once it's shipped the seller is not responsible." She would not believe that I submitted tracking requests and called the post office stating "tracking is not showing, that there was a call made and asked to track" even though I submitted screenshots of the confirmations to her. Then her response became "it went missing somewhere near you." Missing is missing regardless.

I placed an order, never received confirmation or a tracking number. Since this order was a Christmas present I started to wonder about my order so I called the company and left a message. My husband also called. Both calls no return call. I also e-mailed Etsy 2 times. Also no response. This sent me a red flag to check my credit account. It turned out not only did they charge my account they also put a recurring charge where I would be billed $28.59 each month. This company is a scam and should be put out of business, also criminal charges. I also saw on the news yesterday that Esty plans on opening stores. They need to be stopped. This company is so bad they deserve 0 stars.

Regarding my Etsy account, my email address was changed without my authorization. Consequently, over $300.00 of Etsy merchandise was charged to my credit card this month (December 2016) without my authorization. I contacted Etsy by email, but their only response was that they would look into it. I have heard nothing further. I will never order products from Etsy again and will share this experience with family, friends, and business associates.

I tried to order an item and ran into a circular loop that had me unable to change credit card numbers. Repeated e-mails and attempts to ask for help were ignored. Extremely frustrating. I gave up and cancelled the order. Just awful.

I opened a business at ETSY and after 2 years when my shop was doing well the closed me down with no warning claiming that my products did not meet their handmade Policy just before the holidays. They would not work with me to get the matter resolved. When I told them that most of their accounts are selling product from Ali Express and EBAY they said they did not care, that I was to follow policies. This company is the worst company I have ever known. No Ethic and with no shame. They even have a department called the Integrity. Wow they have some nerve. They have 2 sets of rules and very unfair with their customers. Be very careful with this company - no morals.

I purchased a dress and shirt from a seller at Etsy. She made these items and sent to me. I told her what size and she insisted I give her my measurements. I gave. She made. They were the wrong size. I couldn’t get the dress over my hips to try on… and the shirt was skin tight. I contacted her for fix. She agreed to fix… it cost me almost $100.00 to send back to her, while it only cost her $30.00 to send to me. She wanted me to pay for the return back to me after she fixed. I told her I would give her the $30.00 and let her send rather than I pay outrageous charges to have it picked up... She acknowledged that she received my goods, but never contacted me to send back. I contacted her many times and no response.

Etsy closed my shop for 'not selling handmade items'. I sell faux fur cosplay tails, I can't even contact them to send photo of me making the tails as proof. They have ignored my emails and have taken off the request a phone call facility. It's no wonder their share prices are dropping as their customer service is horrendous. It's 4 weeks until X-mas, I now have no income as I worked on Etsy full time with over 2k sales to my name. Thanks Etsy and shame on you! I intend to share this view on every possible review site and social media to spread the word. Feel free to message me and vent fellow ex-Etsy people.

Was shut down with no explanation, loss of income and no reason why. They say my items are not handmade. Don't quite understand their handmade policies as there are a lot of sellers on there that are buying from Ali Baba and reselling and a lot of wholesalers that are using others to resell their products. Etsy have no morals and no ethics and feel that they can open and shut shops as they see fit with no thought for others. Etsy has one rule for some and one rule for another. Was not going to review them but they need to know how many peoples’ lives they are destroying and hopefully someone will have the courage one day to take them to court.

My credit card information was stolen and and the thief went on an online shopping spree. One of the things they purchased was something on etsy.com. Etsy, however, does not have an working phone number online to call so I can try to find out where the items the thief purchased was being shipped to. Now I am completely distrust this website due to lack of a proper customer service phone number.

Prior to April 2016 of this year, I was making an extremely comfortable living with my Etsy shop, which has been opened since 2011. So comfortable, in fact, that I quit my "day job" completely and my entire household could live off of my Etsy income alone. Unfortunately, as of April 2016, Etsy implemented extreme algorithm changes that essentially "spread the love". In other words, despite good pictures, good SEO, or good tags and titles, you can be pushed down by Etsy in search in order to give other sellers a chance to sell, who may have horrible pictures, horrible tags and titles, etc. This has caused most Etsy shops, including my own, to lose somewhere between 40 to 60 percent of their revenue. Successful sellers are now having to go find outside work because Etsy is artificially manipulating the search algorithm to fit their own agenda.

I bought 3 dolls from TheCrochetMagicShop, www.crochetmagic.com.au and doll measurements were wrong by 3-4cm and custom-made eyes were warp shaped instead of nicely round. After opening case with Etsy.com as seller was rude, would not admit any mistake in measurements or do a partial refund. I have been waiting for a decision for soon 1 month. Etsy has been asking for pictures from me non-stop with no decision made. I suppose they just mean to ask me for pictures 10,000 times without making any decision. Would advise not to buy from Etsy.com as it's hard to get any refund if item is not as described.

Much like Etsy's relationship with its buyers, they treat their sellers with just as much neglect. Setting up an account is easy and the site looks very inviting with its sea of "successful" sellers. But don't be fooled by this mask. Etsy has a reputation for ignoring their buyers and neglecting their sellers. When it comes to provably false reviews and policy violations, Etsy is the first to refuse to enforce their own policies. Contacting the support team for any problems you may have is also a challenge. After opening 33 tickets on their support page and sending 21 emails to their support team, eventually (2 weeks later) I get a response from "Kieth" whose response in short was basically, "we don't care, hope you understand." If you are looking for a selling platform I strongly advise looking anywhere else or seriously consider your own website and investing google ads. You will be much better off financially and will benefit from a much more stable business.

I purchased a custom item from WORDOLOGY and her name was Marina (If that was even her real name). It has been over a month and nothing. I also paid her an extra $50 via PayPal. I ordered this on 10/11/16 and it is now 11/7/16 and I tried to contact the seller via Etsy and she does not exist anymore. There is NO customer service number for Etsy so basically you write them an email and they call you back. This is the worst experience I have ever dealt with. The post office says it was shipped on 10/21/16 and it is still in Chicago but where is it? And investigator also contacted me from USPS and they have no clue where the package is. What is going on?! Needless to say I am heading to my bank now to find out more information. If I can give ETSY zero stars I def would.

I purchased an item on June 28, 2016 from TreasuresBoutique24, Appalachian Artisans, Martinsburg, WV. They claimed that they had sent the product in August and it was returned because of damage in August. They agreed to make the product again and resend it. It is now November 5, 2016 and they have not sent the item or responded to my e-mails. I contacted Etsy. They claim that since the company claimed they sent it July 15, 2016 and the 60 day complaint period was up, they would not pursue the claim. No proof was needed by Etsy that the company actually sent it. They just took their word.

My shop was shut down like so many other complaints on here. They said "it was due to a copyright issue". Well, what if you know the items in question are in fact not copyright, if you can't actually find it, the person claiming it doesn't respond, and changes their email to anonymous. Etsy doesn't ask you anything. They just take "someone's" word for it. That "someone could be a competitor trying to get rid of you, your ex friend, boyfriend or anyone really. You could stop reading this and go put someone and their shop through the ringer, and the third time they will be closed. That's it. What a horrible way to conduct a business, no integrity at all. Etsy has no idea who they are or what they stand for. Also, I feel as though it's kind of a scam too. They took my digital files. I am a graphic designer who paints one of a kind unique clip art, that can be used to make invitations, and so much more.

This review is regarding the actual Etsy online shop company, not the many sellers that use the vehicle to sell their products. I've only had good experiences with the sellers. The Etsy company is at best DMCA troll lackeys and at worst, scammers of their own sellers and those who use their service to sell products. They issue "warnings" to sellers about their products that other companies and copyright holders claim to "infringe" on their holdings even when said item may be a resell of a used vintage (1970) item (completely legal), and offer no recourse and vague legal path to lift the warning. The seller on Etsy is at the mercy of the copyright holders whose lawyers (many which are keyword bots) are more interested in issuing warnings to abuse DMCA instead of treating each unique case on a case by case basis.

This is horrible. I don't understand why Etsy is allowed to remain in business. I am so frustrated I'm in tears. Not only does the processing go on for days, they don't tell you your order was canceled until you're expecting it in the mail. They literally ruined my wedding. How can they stay in business when you can't buy anything. I contacted my bank and they took the money out 500.00 and then canceled my order and it is impossible to get a hold of them. Now I can't get my order number because it says I'll lose this review. I bought hair extensions from van glam house of beauty in San Diego CA. Then the lady suggested I reorder it so I tried again. That is my new order number.

The policy of not being able to leave a review after 60 days is ridiculous. My item took more than 60 days to arrive because it had to be sent back due to it being faulty and Etsy's response was that there was nothing they could do. This could potentially mean that many of the poor reviews for different vendors never even make it onto their page rendering the whole review system unreliable. Throughout the whole process the customer service team clearly didn't want to have to deal with any problems and were unhelpful throughout. I would not recommend Etsy to anyone and am going back to using more reliable services.

Confusing delivery date and unfair cancellation policy. I ordered a timely product for an anniversary gift. It did not show the delivery date until after I placed the order. Since the delivery was too late for the gift, I canceled the order within 2 minutes. They charged me $10 for some tax reasons. I have purchased hundreds of items online. This is the first time I encountered this unfair situation. Just want to warn Etsy customers.

We did not receive our order. Etsy does not answer their phone. No voicemail, and no way to contact them other than a very frustrating do not reply email box. I don't know how Etsy is still in business and wished that we had looked at their negative reviews from this week alone before placing our order. We will dispute the charges on our credit card and never shop with them again. Shame on them.

This company is the worst! Bottom line they "opened a case" and closed it within SECONDS. There is NO CONTACT INFO... No tracking info... When I did try to report TWISTEDPURPLE.COM they gave me one person's name to contact but with no email address or phone number! BEWARE OF THIS COMPANY... Going back to Amazing Amazon.

False claims for shipments and blames customer. I ordered an item from this company and it said for 1-2 business days, pay $6.50 which I did and this was on the weekend that I ordered from. I knew it was going to be sent out on Monday and it was but when I went to track the order because I haven't seen it come in, all of the sudden it said 2-3 business days. I contacted them and they kept saying check the first message that they sent me. I told them that the website said 1-2 business days and she wanted to keep arguing with me and being very unprofessional and start yelling at me. I would NEVER order from here again.

Ordered jewelry for our daughter from Etsy, supplier in the U.S. called ArtifactsNRelics user Artie. Aside from the excessive cost of postage and it being tracked as arriving almost six weeks later and raising the issue of the item not arriving at all, they immediately state it is not their problem and there is nothing they can do.

Etsy seller messed over the wrong chick by selling and taking payment for products she didn't even have! On Sept. 26th I purchased 5 personalized water bottles for my bridesmaids gift packages and the seller advertised that this product would ship within 1-2 weeks. No problem as I didn't need them until November 3rd. 3 weeks after my purchase, while wondering why I hadn't received anything I log onto Etsy to check on the status. Well, what do you know? The seller sent me an email an hour before I logged in to check the status, and she says "sorry for the delay but I haven't received the bottle from the warehouse yet but that they should be ready to be shipped on October 31st." Then she offered a refund if that wasn't going to work. Are you kidding me! She let 3 weeks go by before informing me she didn't have the items I paid for, when she advertised them to be shipped within 1-2 weeks.

For the second time in 2 years, Etsy requested photos and explanations of how I make my own products. The first time everything was approved. Now, they are claiming that they can not verify that my products are handmade since I have a shop and I have 4 part time employees, all of which is accepted practices according to their rules. I complied with all of their requests for information and photos with dates in the pictures, and they say it can not be verified that I make or design all of my products. I design all of my products and always have done so. I draw the designs for embroidery and screen printing and all of my appliques. I even make my own patterns... I use no blank products or blank clothing like so many others on Etsy are doing. They just embellish other garments that are made in mass produced factories. I have never done this.

I recently opened my seller's account with Etsy. I have spent countless amount of hours listing my items not to mention paying 0.20 cents a listing which adds up when you have thousands of listing. I woke up today and logged in my account and BOOM! YOUR ACCOUNT HAS BEEN SUSPENDED!!! I did not get an email explaining why either like they said I would. Now, my account is new and I have not sold anything for anyone to complain. I have sent Etsy over 40 emails and they just won't respond to me in any way. BAD COMPANY.

Etsy is a horrible place to have a business. One good thing I will say about them though is they are good at stopping scams. After trying to sell my phone from my Etsy shop there was a transaction that took place, which took them about 4 days to verify. During the four days I was agitated and emailed customer support several times with no reply from them. Some of the emails I sent to customer support stated how frustrated I was with them and that I couldn't believe the lack of customer service they offered since they never responded to me.