Etsy Reviews

Someone accessed my account from another country and started racking up charges. I immediately contacted Etsy and they basically did nothing. There are two customer service numbers on the internet and neither of them work. The only way you can interact with a human is via a chat function. I finally got someone on the other end of my "chat" and she asked me a bunch of questions and assured me someone would be in contact with me in the next 2-72 hours. It has been a week and I have not heard from anyone at Etsy. And now they have locked me out of my account so I can't even access the customer service "chat" function. I am now working with my credit card company to decline the fraudulent charges. I will NEVER use Etsy again. They basically don't have a customer service department and don't care if someone hacks into your account and runs up a bunch of fraudulent charges. TAKE YOUR BUSINESS ELSEWHERE, PEOPLE!

98% Positive. I love Etsy, have found many unique and cool things over the years, mostly Positive experiences. I am experiencing more and more Sellers not responding to questions about an item or receiving my money for an item then not mailing it and not responding to messages. I had one seller blatantly lie to me and other buyers about not receiving items after we were told they had been shipped, they had not been. This particular seller would then lie on the reviews, Funny her shop is closed now. Does the administration look over sellers' commitment to the buyers and or check on the Sellers' Reviews to keep dishonest sellers in check? I will keep on supporting the Stellar Sellers who show Respect and Professionalism as I will towards them.

I had a store opened recently on Etsy. The money for the listing fee was taken out of my account. Upon receiving my first official sale my account is now deactivated and the sale was cancelled by Etsy. I just received an email with no explanation other than the sell was cancelled. I attempted to log into my account and got a message that my account is deactivated. You have to log in to be able to contact them. At this point I am merely frustrated. I feel like I have wasted my time posting items on Etsy. I have been a customer on the platform for several years. I will no longer be a customer or attempt to reopen the store account. This is a lesson well-learned. The only thing that I am concerned about is that my banking account information is on the site along with my other personal information and I am unable to delete it.

I had been selling on Etsy for 5 years. I'm a high volume seller on other sites with a lot of experience. Once the admins give you a warning it is downhill until they suddenly shut you down. I was selling to 250 buyers a month bringing in to Etsy about $5K in fee revenue. The nature of my items is that they may not be fulfilled in a timely manner. I received a warning in 2017. I was suddenly suspended a month ago where I refunded a lot of orders and improved since. But there is no such thing as improving after receiving their warnings. It is walking on eggshells thereafter. One buyer can ruin it all.

I ordered with Blueorchid Creations for my wedding on December 2018 through Etsy. I was told to pay the full cost of my order upfront at that time (no other options were offered) and an agreement was sent to me confirming final approval photos of my product in July 2019 with shipping of the final products in August 2019. Four problems arose with this order:

I ordered an item from a seller on Etsy and paid through PayPal. Not realizing the item was shipping from Hong Kong at $7.53 shipping, I quickly contacted the shop requesting to cancel and refund the order. The seller promptly issued a refund through Etsy but I have to wait 17 days before I can open a case and get my money back. Etsy holds onto the money so they can use in their bottom line to earn interest for the days until they issue the refund. This is a shady and undesirable business practice. I will now shop some place for the cross stitch items I need domestically and hassle free.

It is so easy to add an item to your seller list with the Etsy app. Each category or question that needs to be answered is very easy to access and complete, unlike other company seller apps that make it difficult to view what needs to be completed and that you have completed that category. Etsy is the absolute BEST!

I've been a seller on Etsy for a two years now with good results. Lately however Etsy pushed to offer free shipping and since then has gone MIA. No sales, no help response, nothing. Still in business?

I bought an item. Days later I received a customs demand for more than half the value of the item or it would be returned to the seller. I had also paid delivery. According to the seller this is an issue exclusive to the UK and Etsy are aware of it, yet no specific warnings on the website. Etsy refuses to help at all. No now both myself & the seller are out of pocket. I had no idea they were not as safe as Amazon or EBay. So please be warned UK customers, you have no guarantee you will get your items and you’ll get no refund or help from Etsy. Dreadful experience from start to finish.

The difficulty in getting in touch with an ETSY customer service is ridiculous! I need to verify the seller is trustworthy after an order placed in May is still not received and I am astounded at the limitations Etsy put on customer service availability. Will never buy from Etsy again.

Started a new account with Etsy. Listed several Democratic party clothing items for sale. None making any disparaging remarks about any party. None mentioning which party, other than the obvious based on the candidate name. The items simply read X person for President Election 2020. Etsy suspended my acct. They have ignored so far three emails requesting what I did that amounted to a violation, so that I can correct the issue and not repeat. They have sent no email as to why. Nothing at all. Nowhere on my suspended account does it indicate a reason.

I have ordered from several different sellers. In each transaction, either the wrong item was sent, or it’s broken, or as in the latest, I ordered a brooch and the latch won’t close. It appears the coating sealed it open. All this could have been avoided if the seller would check the merchandise before it goes out. I am consistently disappointed and won’t be making any more purchases from Etsy.

Etsy continues to violate sellers and shut down their shops with no explanation or reason at all. Contact Etsy and they have no explanation.... just a, "Do not contact us anymore" message!!!! They do not tell us how to proceed with our orders, no info on if we will be paid if the item ships. Absolutely nothing and we shop owners have had enough!!!! I have used my social platform to communicate with such shop owners, just like you! If this is you please feel free to leave a comment and we will do our best in numbers to get a resolution, I am in contact with several lawyers and at this point with it being so many sellers that have been violated we need to proceed with a class action suit then so be it, Etsy and their unethical practices need to be stopped.

I recently purchased a watch. I was looking at one site where the seller had good ratings. I had a watch come on the screen which I collect. I purchased the watch from what I thought was the site I was looking at. It turned out that the watch was from some fraud in Morocco that somehow got into the seller I was looking at. When I asked Etsy to assist me I was told the seller was no longer on Etsy. I would need to contact my bank and Paypal. I was lucky the transaction was still pending and got it canceled from PayPal. I will never buy from this company again. No fraud department, finally got a phone number and got the old song and dance "we are sorry. we will have someone contact via email, winky, winky." Etsy should be investigate for consumer fraud. This should not be allowed to continue.

Hello. I opened shop on Etsy. But next day my shop is suspended by Etsy. There was no any information about why Etsy suspended my shop. I tried to contact with Etsy seller customer support (I sent many emails but no response) But seller customer support unresponsive (The worst seller customer support ever). This is very frustrating. Because I have my own designs and I spent bunch of $ for design copyrights. I just realized that there is another seller who is selling my designs without my permission. Now As a victim of ETSY, Now I am looking for legal consultant for addressing this issue.

Asked to send personal measurements to ensure fit and custom tailor! Ha! This clothing is straight off the Chinese production line and way smaller than the advertised sizes. My $85 would have given me more pleasure had I flushed it down the drain. Best Tailor is not replying to my emails and Etsy has done nothing to facilitate negotiation. Buyer please be BEWARE. Tops are 3 sizes too small and at 5’4” the “full length” pants are 4” above my ankles and 1 size smaller than stated.

I ordered a "custom made" dress for my upcoming wedding and upon arrival less than two weeks later, I took it out of the bag, tried it on and I realized was so huge on me. I was swimming in it. I had provided my exact measurements from head to toe, as requested. Until then the seller was quick and responsive but when I asked about this she avoided me for a few days. I took the dress to a seamstress to ask for her opinion about this dress and she said it looked like it had been made in China. The quality was low, the hem jobs were sloppy. She said "You have to send it back!" I was afraid I might not get my money back so I left the dress in her shop (she had a long waiting list so it will be weeks before she can do anything with it).

With recent changes made to Etsy, they are becoming increasingly more difficult to work with. Etsy is not seller friendly and are seemingly ‘focused’ on buyers rather than the shops that make up their website. ‘Free shipping’ is not only misleading to customers (due to your fees being included in the overall price) but is also a tremendous burden on business/shop owners. Etsy also charges more fees to sellers than Square, PayPal, EBay, and other top selling sites. Their customer service department is not helpful to sellers and is too focused on the buyer ‘protection’ and new algorithm geared towards Etsy’s personal agenda. Definitely look into other seller sites before choosing Etsy.

Hi there; I'm writing this message to inform the world, that I have been treated so badly from Etsy services. They deactivate my account without any email notification just like that, and when I tried to contact them no response nothing. Please take under consideration that I have been fully legal and legitimate. I'm a designer for a long time. I sell digital products and I respect fully the Etsy Policy. I'm not trying to reopen my account just informing the world how Etsy treat seller on their platform. Thanks. Best regards.

I had a shop on Etsy for over 3.5 years, with over 600 5 star reviews and last week my account was permanently suspended and every time I call Etsy they say they have been instructed to end my call and hang up on me! Mind you I have never had any issues with Etsy and didn't do any wrongdoing. I have no idea what is going on and Etsy won't talk to me. My shop was my main source of income to support my daughter and I and now I have no business and no income!

Etsy is nothing but a scam wrapped in a nice website. My credit card was used fraudulently to charge $231 for merchandise from a vendor listed as twistedsisterC processed by Etsy. Etsy processed the credit card without address verification or a CVV which is unconscionable. I sent an e-mail to verification@etsy.com as instructed on the Etsy website with a promised response of 24 hours. I followed up with additional e-mails and filed a case complaint verbally with Etsy at which time they promised a 24 to 48 hour response.

We had an Etsy shop opened since November 2018 with 0 complaints. All was going well with sales and as of this morning Etsy closed us down with NO EXPLANATION! I tried calling and at first the person was polite. She put me on hold, came back and stated that there was a note on my account that said ‘Do not speak to this Seller.’ She then states that she could no longer speak To me and would appreciate it if wouldn’t call back!!! WHAT??? What kind of crazy business are they running at Etsy? They’re not allowed to discuss with the Sellers why they suspend them!?!? Zero transparency. So much Money wasted on advertising and time wasted building a clientele. Etsy is by far the WORST place to sell anything. Don’t waste your time, effort or money!

I purchased an item from “Be Genuine” on Etsy and had a terrible experience. I posted my review, which had no foul language and honestly said what happened. All is well, right? Not exactly....I found out that Etsy removed my review at the request of the seller. I was given no notice nor any explanation. I chatted with Etsy customer service and called them once the chat guy gave me a number. The response was the same- apparently my review didn’t meet some criteria (although no one can tell me what that is) and the review was taken down. They needed to refer my concern to some other level department that can only contact you via email. Haven’t received an email from them yet. But the key to this story is that Etsy removes negative reviews for the sellers. We are being misled by Etsy. 5 star reviews aren’t true, they remove some negative reviews.

I was up till five minutes ago an Etsy seller. I moved overseas so updated my details on Etsy as you would. I made sales and found my founds wouldn’t transfer. I contacted Etsy and they said it’s because I have listings in one country and bank account in another. Turns out for a big online company who lets you changed your details can’t update it at their end. So I had to make a new email address and a new temporary shop to get my founds. I got half my founds because they refuse to update their end so money went through the currency change.

Etsy selling platform is bad and full with scammer. This is the most unprofessional group of people I ever have had the misfortune of dealing with. Just don't trust of etsy seller team support, they are low educated hipster will soon ruin etsy market.

Gonna keep this short and sweet. If you have any remote interest in opening an Etsy shop as I did, ETSY IS NOT THE SITE FOR YOU!!!! I have been through the lengthy process of opening and listing my items over 3 times, each time the process is complete I receive an email that says "congratulations your shop is open!" When I refresh the page my account isn't even a shop... I have been in contact with Etsy over 10 times to which the customer support is no help and doesn't even respond. Every time I try to reopen it I HAVE TO INPUT MY PERSONAL INFORMATION. Suspicious??? Yeah, I think so. I have to input my information and my shop won't even open??? I just logged on today to check the progress and now my account is suspended! ** you Etsy. I hope nobody else wastes your time.

On July 29, I ordered a make your own garden flag for my Rv site, I included in notes to Alejandro specific details of what I wanted the flag to say and my phone number. I was given an order number and was informed I would be informed when it shipped. On 12 August I received an email that they cancelled my order, I was not contacted prior to this, giving me other options. They claimed that they did not want in in the system for a longer time. They could have let me made that decision, as to say go ahead even if it takes longer for it to be made. They are not customer oriented, as they made their decision without consulting the customer! Beware. If they don't want to do it they will cancel your order!

I tried Etsy for selling and found is much worse than eBay. I got many buyers who said their accounts were hacked and wanted a refund. Then when I went to refund them their money and Etsy wanted to double dip and charge my credit card a 5% commission for a canceled order even though they already deducted 5% from the original order. There were buyers who paid for an item but Etsy payments didn't go through after 5 days. Perhaps these buyers were paying through their bank account but it's annoying to have your item off the market. Etsy's policy is you can only sell items over 20 years old unless they are handmade. Etsy's main competitor doesn't have this policy and gets much more traffic.

Etsy has thousands of amazing artisans, crafters and resellers from around the world. Some amazing vintage and antiques can be found on the site but you'd never know it from Etsy emails to subscribers or any of their advertising. We pay the same as everyone else, but get very little support. Moderators and staff know nothing about these categories or items unfortunately. Vintage to them is a style and not a time period with very specific characteristics and terms used to describe items.

They do not care about their sellers at all. Someone wrote a review that goes against their own policies yet they have continued to keep up the review. They refuse to talk about it over the phone or email. They treat their sellers horribly and do not give them any type of respect. When I tried to call and talk to a manager she hung up on me. Very unprofessional company.

ETSY DO NOT CARE ABOUT THE SELLERS AT ALL. They are robbing the sellers through this new payment system and all these fees... If you make a sale and have balance they will take your money so you are not getting paid for your work. They are. It is unfair and I'M done with this greedy ** company.

I just literally opened a shop and it was already suspended. I could not even upload a listing or anything before they suspended it. They definitely discriminate against certain sellers. Have no idea how or why but I would not support these people. WHY? Because it's simple of course you want to protect the buyers but the sellers need it as well. I had literally two different shops suspended. I believe the person who did it was never intending to actually buy anything off the site but to immediately send a negative review to Etsy so my store could be closed. If you are political active please know you will be under investigation and surveillance and if you think they will not contact someone within other companies and get them to do whatever they can make your life hard please wake up to the current over-monitoring invasion of privacy we have in this country!!!

As a seller I received zero support from Etsy. There is no clarity or transparency around how to speak to Etsy as a seller other than the seller handbook which did not answer any of my questions. The seller handbook focused on customers, not sellers. The website does not function properly either directly or through the app. I was never able to get into my shop items individually except via listings or a general search. They charged inexplicable fees for VAT and taxes on sales payable outside the UK even though I am non VAT registered and fees for listing, renewal, plus their 10 percent for sales and shipping, the latter of which has nothing to do with them and was introduced as an extra. Sellers were extremely unhappy with this but Etsy still introduced it.

I signed up for an Etsy account to dropship items from Aliexpress (resell items listed on Aliexpress). Dropshipping is allowed in Etsy's terms and conditions and there is hundreds of drop shippers on Etsy. Everything was fine until one buyer lodged a formal complaint she hadnt received her item. I replied giving her the postal tracking number showing the item was on its way. It was not late it was still actually in the timeframe specified in the product description and the buyer did later receive her item. However in the meantime Etsy banned my account saying "I gave the buyer a negative experience" I tried to reply and explain there was nothing wrong with the order and I had given the customer the tracking number but they replied simply stating they wouldnt respond to my emails.

I wanted to order a pair of wedding sandals from ABiddaBling through Etsy for $135.29 CAD plus shipping. I didn't realize I hit the "Submit" button twice until I received two pairs of sandals in one box. The sandals were flimsy and oversized. When I contacted the seller she was unsympathetic, saying her policy was no returns. Ultimately, I was charged $347.28 CAD, including two shipping charges of $36.91 CAD for a outrageous total of $73.82 CAD shipping for a single package that weighed 1 lb 15 oz! I opened a case for review but Etsy gave me zero consideration. I'm stuck with two pairs of sandals I can't use and a bill for $347.28 CAD!

I've never received my package from Leather Quill Shoppe. Etsy has sided with the Leather Quill Shoppe so I'm out of 54.00 and change. Etsy, Leather Quill Shoppe and USPS have left me for dead. They say it's not their fault. What do I do.

Etsy is now pushing for free shipping which would be fine if it was truly free shipping. Instead, Etsy is now showing their sellers how to say “free shipping” by building the shipping cost into the base price. It’s false advertising. Allowing the consumer to think they’re getting free shipping when the price of shipping is included in the price they pay. If Etsy insisted in a “shipping included” banner, that would be honest. But shipping is not free in this instance. In addition, sellers’ shops and livelihoods have been threatened. Etsy plans to give special treatment to sellers who comply with this “free shipping guarantee”, while other sellers who either can’t afford it or who have ethical objections will be relegated to the back pages of search, probably never to be found. This is dishonest, unethical and puts businesses in jeopardy.

The worst online shopping and customer service experience so far, here is on the record, everything is true. The seller - JT267 from Etsy tried to sell some stamps. After paying his money through Etsy, he sent a tracking number that showed the product was delivered to his place in PA instead of my destination in IL. Since the item was not delivered, the seller deleted all his information and lost connection, so I contacted Etsy by phone and writing at the time of delivered information was sent. The person on the phone doesn't take care of it, after waiting for 4 days, I was told by Etsy Integrity team that they don't take care of that either as far as the customers' protection, and the decision is final. You have liars on your website to cheat customers' money, you don't care. Seriously, or discrimination? Etsy deserved to be sued and couldn't last longer.

Beware of seller scammers at Etsy! No Returns, poor quality! We ordered 3 pcs table runners and got so disappointed with what we received. Same lengths with different widths. We got back to Etsy and complained but all she said was "Sorry, we don't accept returns". Never heard this in USA online selling. This is but a Scam! Fine, we can use them to wipe the butt of our dog. Warning to all online buyers planning to buy table runners through Etsy: Very poor quality and customer service! It is not even worth a penny! Better go to thrift stores. They have lots of better quality. I am so disappointed that online seller of this kind exists. I am sure the demons are rejoicing. Hell is so happy to welcome you!

I have been an Etsy seller for over 10 years. Etsy is not the most helpful selling platform. They keep changing their fees and take their fees directly from your sales. THEY HAVE THE WORST SELLER CUSTOMER SERVICE. You cannot contact them by phone, and when you email them, you don't hear back for days, disrupting your seller account. Also, if you have 1 ONE problem with a difficult customer, they suspend and close your shop. If you are looking to be a frustrated shop owner, Etsy is a good place to start!!!

I purchased a handmade sign from Natasha ** who owns Fairytale Decor Design. She got the color wrong so I asked her for a new sign. She became rude and told me that I would have to pay the return shipping and send the wrong sign back to her. Only then would she send me the correct sign. I told her that since it was her fault I didn't think it was right to make me pay the return shipping. She then refunded my payment and cancelled the order. By cancelling the order, a buyer is then unable to leave a review of any kind. She did this on purpose so I could not leave her a negative review thus not allowing other potential buyers to see what poor customer service she offers. I have since contacted Etsy to see what if any recourse there is but I suspect there is none. I think this is a poor practice on Etsy's part because again it doesn't allow for real reviews if they are negative.

Colorado Springs, Co.

First time doing Etsy. Place an order on June 14th. Ordered never left till June 20th. I have made 5 attempts to reach the seller and heard nothing. TRACKING number shows it's at a facility since June 28 but what facility? Where? I have contacted Etsy and they have told me they can't do anything for me until it's been over a month. This is terrible I will never do Etsy or their seller again!!!! And I will make sure I will tell everyone to be aware of this company. They're a RIP off and took my money!!!!

I would give minus if I can. I ordered feather products that's light as air from one shop and asked for 1-3 day express. He asked 100 dollars for it and I had to get it because that shop had almost everything in one place. Ordered a few packs of various feathers and just ordered extra charge for that amount then it got sent to random post office location because my condo was not allowed to sign to take the parcel. No one informed about signing. The problem here is the MISSING SLIP. A few days of delay was alright still since the the owner like every other shop owners, warned me that after its out of his hand for delivery, he has no responsibility when any issue happens on delivery process. Who would expect for a missing slip and pay for anything for shipping?? I visited around all near post office near my place and asked but nothing was found.

Try to sell, good luck, waste your money listing only to NOT find your listings. Not sure of the search algorithms but simple words should bring relevant results. Go with eBay or Amazon. Etsy has lost my business, buying or selling.

I posted a few items on Etsy, I was getting charged $100 a month on my credit card. I have no clue how long that was going on. I switched banking accounts and Etsy suspended me thank God, and was asking for $100 for two items. I looked all over and couldn't find where $100 monthly fee. I tried contacting them and fee was changed to $1, admitting fault basically. I cannot get in contact with Etsy for the life of me. If there's a class action lawsuit, I need in. I figure I'm probably owed $2400+!

I ordered shoes and they weren’t the right size so I asked if I could get the right size or a refund. I couldn’t get either so 110 dollars down the drain. Also - overpriced. They took forever to respond as well.

Around last Christmas, I bought a pair of hoops from FrancineJewelry shop based in Jersey City, NJ. After a few months of my purchased, I contacted Patricia, the woman who runs the shop, asking her if she was sure the hoop she sold me was 10mm. After buying a new hoop from another seller, I found out it wasn't 10mm. Not only the hoop was the wrong size, but when I took it out of my hear, the "silver hoop" was turning black (I don't use creams in my ear and I wash my hair once a week). I immediately contacted the seller letting her know WITH A PICTURE of what was going on.

Signed up with them in Jan 2019 with my shop, filled in their forms, jumped through their hoops, sent all the required documents. Got my first order yesterday 20/06/19. The order is still laying in my inbox marked as "Unpaid" because apparently there is an issue with my account. I had to send them my ID details AGAIN, now there is no way to get in contact with the Security & Trust team other than through email.

Disgusted that my family member has been ripped off repeatedly by Etsy sellers who claim to have many pieces of 'Therapeutic Quality Gemstones Jewelry with RAW, UNTREATED beads' selling for big bucks. These are citrine, smoky quartz and other stone beads that 99% of (on the market) are treated. The current seller refuses, to disclose, her source of these ultra rare (unheard of) untreated stone beads. Yet, she calls me 'rude' for asking for her supplier's name. These charlatans are ripping off sick, depressed & desperate people, who're looking for healing in RAW UNTREATED and real stones. Instead of using real, untreated stones of another type these sellers just say whatever they can to sell, sell, sell cheap, dyed, heated, irradiated and downright fake stones at high prices. Disgusting to see these people profiting from sick and desperate people. We will never buy anything from Etsy again.

This site is an absolute joke. The seller stated that items would ship in 3-5 days. I waited almost a month and then once we finally had some resolution Etsy case management canceled the transaction the day it was supposed to ship. Save your money for a quality site with quality products. Etsy is a joke. This site enables incompetent sellers to display wares that they cannot produce!!

I wanted to sell on Etsy and was super excited about it, but when they required my Bank account number, routing number (with only this info someone can have access to my bank account without my knowledge), DOB, four last digits of Social security in order to confirm my identity with a third party. Which third party??? I felt that it is not ok to have to give all my personal and sensitive information in order to be confirmed as a seller. With all the identity theft and websites hacking one does not know if they will be able to protect my info 100%. Unfortunately I decided not to sell on Etsy. I preferred my peace of mind than probably having problems in the future. Other websites are more selected and confirm identity without requiring this info. Also they do not offer the PayPal at first as a way for them to pay the seller. It has to be Etsy. I do hope they reconsider and change their policy.

Have you noticed there are zero bad reviews on any of the products on Etsy. that is because ETSY allows the sellers DELETE any review they don't like. I bought a $300 ring, fell apart from day 1. Seller said, "go ** yourself." So I left a bad review. Within an hour it was deleted. I will NEVER SHOP FOR ANYTHING on ETSY again. Be warned and wary of 370 reviews that are all 5 stars with ZERO criticism of the seller.

I opened my jewelry store on Etsy a year and a half ago, Few months before Christmas. On Christmas I had around 60 listings. It went pretty nice (nothing to get rich from). So I was excited, took a flight to the Far East to get gemstones, spent so much money, came back, multiplied my listings and boom!! No more ranking on the search agents, lost money, lost time and aggravation. Contacted Etsy, no compassion, no one cared, my store got suspended cause the bills started to pile up. They said I made a profit of $80 !!!! For the whole Christmas from their sponsored listings so no reason to help me here. Disgusting. The fees there are residuals.

I've been an Etsy buyer for almost 10 years, spending easily thousands of $ on both domestic and international purchases. Most (85-90%) of my dealings have been error free. However, the handful of times I've had issues have been so stressful and the process so drawn out that they've outweighed the good. Be especially careful with international sellers, which add a layer of potential complications.

I have been a seller on Etsy since 2008. They have changed their selling parameters and fees many, many times since then, for the worse. They now charge sellers three or four separate fees every time they sell an item. A listing fee, a percentage of the sale total once an item sells, a “processing” fee and a relisting fee. They charge fees unfairly and I feel that they are trying to create profits for themselves by robbing sellers, a little at a time. Taking an extra 20 or 40 cents from every seller for each sale may seem like it is not much, but multiply that over millions of items.

Hello. I was new to Etsy. I started this month. I make my prints myself or I use free stock or I buy stock photos. Nothing is illegal. Nevertheless Etsy has deactivated my account without explanation. For all people who want to buy or sell via Etsy think carefully before you start investing your precious time in Etsy. I do not recommend it to anyone.

My experience with this place disgusting and the biggest rip off I experience. I purchase some placemat with embroidery and on the same day I cancel the product. I send a message to Etsy. They tell me to deal with the vendor. I send message to the vendor, no reply. Send again, she responded, "I don’t do return, cancellation or refunds or credit card." But she took my credit cards. And you order will be sending on 6/11/2019 and tell me the purchase will not be cancel. This purchase was done on 6/6/2019: on the same day I tried to cancel and sends more request to cancel, no responses. On the 6/7/2019 she sending a message the my purchase will not be cancel. So I call Etsy to the 1-800-659-3879, after discussing with this lady she told me the same as the seller - no cancellation, no returns no credit card - and I told her the I pay with my VISA card.

I bought some yarn on Etsy from a "supposed" 5 star seller, so I felt very comfortable purchasing yarn from this shop, FineAccessoryStudio, run by Alex **. I didn't receive the yarn after several weeks so I e-mailed the seller asking if there was a way to track the shipment, to which she replied "no"; she because she tries to keep the cost down, so she doesn't track it. I gave her the benefit of the doubt and gave it another week, and when I e-mailed her again I did not get a reply. Etsy is basically not doing anything about it it. I am not sure if I'll get anything back through PayPal. BUYER BEWARE WITH ETSY. GOOD RATINGS MEAN NOTHING. PERHAPS FRIENDS OR FAMILY GAVE HER THE GOOD RATINGS, but I am now out $56. If you want handmade items, I recommend Amazon's Handmade Dept over Etsy any day. Not worth the risk.

This was my first time with Etsy, so I naturally had my suspicions. But still I had placed the order for a customised Necklace since I couldn't find any suitable options on other websites. The order was all placed and I had paid the amount for it as well. This was on 17th May. Am still waiting for the order. So I thought let's call the contact centre to see what's going on. I call them and the guy says the seller has been suspended on 19th May and I won't get my order any more. If the seller was suspended on 19th May and it is 31st May now what were they doing until now without informing me about this.

Twice I dealt with 2 separate “artists” that said they could make me something in about 2 weeks. In both instances the item was never made but I was told it shipped. One said it must have gotten lost in shipping. The other said it was sent to the wrong address. What a waste.

Etsy implemented Etsy Pay to obviously capture some of the transaction fees involved. I live in Japan, which wasn't eligible for Etsy pay probably due to regulatory issues, but bank in the U.S. When I didn't sign up for Etsy Pay, they suspended my account despite the fact that being a resident of Japan, I couldn't sign up. When I complained, they fixed it, but my traffic went to zero. When I inquired about this impact, they admitted that their action caused the drop in my traffic and they offered $15 in credit. They then credited me $14.00. Seriously, they are completely clueless. I'm now looking for another platform.

I purchased twice from this website in both cases I never got my package delivered. This site might work somehow in the US, it is definitely a failure for international services. Both sellers were rude and defensive. They probably knew that the item will not reach its destination but kept on telling me that it was my fault for not knowing which shipment option to choose. That the standard shipment is out of their hands and there is no cancellation option. While checking on the status of my package, last note I saw was put on over 20 days prior to me start looking for answers. The website blocks negative reviews, it doesn't allow its website to be rated nor there is any contact us option ever available, thus no customer services whatsoever. While the amount I spent is not big and I am not worried about money, I strongly not recommend to anyone making any purchases on it to avoid stress and frustration.

Sold two items to a buyer. She called when she received them and said that despite my very good and careful wrapping and packaging the items one broke. I asked her to send me photos of the item and I would refund her. She did not send the photos. I did not hear from her again until she opened up a case. Etsy sided with her despite her saying it was broke in transit, which in the Etsy 'rules' she could not open a case but would have to go take it up with the post office. Etsy ruled in her favor and forced a refund. I am very sure the item did not break and I got scammed. Closed my shop and will look elsewhere to sell my items where I won't get scammed.

Purchased a comforter from ModifiedTot via Etsy. The backing was supposed to come in "Soft White" Color and pillowcases "Taupe color" per the sellers description. Upon arrival the comforter had a taupe backing, not a soft white. I asked for a return and was denied. I took screenshots and also sent in photos showing the color and the case was closed.

Our shop JamcarCreations was removed from Etsy without warning. We sell wood watches with our name and Logo on them. LORD & LION is our brand. Our website is www.lord-lion.com. We never tried to deceive anyone into believing we made them ourselves. We disclosed they came from China where we have them manufactured. Ryan from Etsy wrote us that our item did not fit into Etsy’s items allowed to be sold. There are numerous sellers of wood watches on Etsy that do claim they design their watches and state they are handmade.

Updated on 05/30/2019: ** May 30, 3:34 PM EDT. I bought 2 pendant on Etsy website. The first green pendant was Absolutely gorgeous, GREAT pendant which I’m very happy with! The other one supposed to be GREEN amber pendant that was sent from EurikaGems in the UK. Not enough that it took 2 weeks to arrive, they send me an ORANGE amber, which I didn’t order, nor care for, since I have plenty of orange amber pendants! When I send her a message, she blamed me for it and said I ordered the orange one. And when I sent her a pic of my order and ask if “she can read English cuz I see the word green” she told me I was rude, and said she won’t exchange it! I think it’s outrageous that a shop send you the wrong item, blame you for it, and when you prove them wrong - they acts like a bully! They should have exchanged it on their expense since it was THEIR mistake NOT MINE!!

I finally received what I ordered on May 8th today which is May 22nd. I found dealing with the seller to be in extreme ordeal. For one I asked a question concerning the price because it states the price is $99.95 yet when you go in to read the information concerning the product it says $89.95. I never received a response to that email, after three further emails I still received no response until I actually contacted Etsy.

I have been a seller on Etsy for several years and have 3 shops. I have another family member who also had opened a shop long after I had mine with a similar product line. They however, had a copyright issue and their shop was suspended. Three months later, all 3 of my shops were suspended without any notice or emails or reason. The shop notice said due to late payment. Which I owed no payments. They held back my deposit from my shop sales. So I messaged them several times to find out what was wrong.

I bought a pair of "coral" earrings on Etsy. This was my first purchase from them. When I received the item, I realized it was made of plastic. It was not coral. Apparently somewhere in the fine print it says synthetic, but everywhere else it was indicated "coral". I decided to send it back. The seller kept saying she did not receive it. So, I never got reimbursed. I tried to log into Etsy to report it, but it keeps saying that my email is not valid!!! (I have successfully registered). It was a lot of frustration--many trips to the post office to try to find out why the parcel was not delivered. Anyway, I'm out of $70, just for trying to buy a pair of coral earrings!

I purchased a piece for my sunglasses 2 times only to return both of them because it was the incorrect size, 1 month later still no piece for my glasses charged 2 times and written countless emails. I’m most likely going to have to dispute payment... no contact numbers only emails and good luck with that. DO NOT RECOMMEND!!!

I ordered a personalized wreath for my new home the last week of April. The site did not ask for my initial, sent me straight to check out (me thinking it would ask). Should have been delivered (with whatever initial) on the 7th (today). I tried multiple times to message the seller (with a lovely blurb beneath “messages” that the seller would usually respond in 2-3 hours), even right after placing the order. NADA. ZIP. But I can tell you my bank account was immediately charged the $130 for the product. No way to contact or otherwise. Guess I am out my cash and wreath. Never again.

I ordered baby shower invites on 4/30 nearly 10 days ago. This company sent me the personalized invite with all incorrect information on it then lied several times. I sent her screenshots of her lies and then she finally said, “Oh I did mess it up. I’ll gladly fix it.” Now here it is 5/7 and she finally wants to be honest and fix it. I asked for my money back and she refuses. I’ll never deal with Etsy again

I ordered personalized hangers with my bridesmaids' names for my wedding. I ordered them about 12 days before my wedding, which I will admit was cutting it too close especially for a personalized order. After placing the order I contacted the seller about when I would be receiving the products, and she said it would come two days after my wedding and that I could not get a refund because it was a personalized order, which I completely understood.

I have not received my order, followed all the instructions (contacted the seller directly, waited a several days for the seller to respond, then contacted Etsy customer service) and in the end was informed that the platform can't contact the seller and does not provide refunds. So just keep your fingers crossed the seller is reliable!

I bought products and paid, then seller suddenly close the shop (how Etsy can accept the account shutdown when seller still has order without shipping??). Etsy provide nothing for buyer to apply refund. The worst shopping agent EVER!!

Placed an order, then got refunded without having been notified by the seller...Lost 3 CAD as the USD/CAD exchange was less at the moment of refund, and the purchase was from a canadian seller. :/ Also, this purchase was deleted from my purchase history and it got very confusing when I tried to trace what had happened. Sellers should not be allowed to cancel a transaction without contacting the buyer first. Buyers shouldn't be penalized with the exchange rate when the cancellation doesn't originate from them, and transactions should not be removed from purchase history when cancelled, but marked as cancelled.

Etsy provide ZERO protection for Buyers. The seller had almost 1500 positive reviews, so I thought it would be great, but the reveiws mean nothing, because you can't actually leave a negative review now. The silicon molds I got, after a ridiculously long delay (months) were shipped exactly 24 hours before I could open a case. Upon arrival, one had scratches and rough spots, one was good, and the third, most expensive one, came apart on the first cast.

I've made a total of 3 purchases from sellers on Etsy and 2 out of the 3 purchases has been a poor experience. First purchase was a custom dog tag for our dog. I placed the order, paid for it, and never heard anything from the seller until I reached out asking what was taking so long to receive my order. Finally got a reply and the item that I purchased. It took a long time to get the tag, but I eventually got it. (This is the positive experience).

I order a African men three piece agbada suit from Etsy on 14th April 2019, I received a email on 27th April 2019 saying $127.50 refund to your account, With no explanation why I can’t get the order. Don’t buy from Etsy. Waste of time.

Esty is the WORST when it comes to being accessible to requests for help with a purchase. You cannot reach them directly - they just keep sending you back to the seller. Even when you locate a site on their website to send a message, it takes an enormous amount of bouncing around - and they don't even respond, except to send you back to the seller.... I have been communicating with one of Esty's vendors for over a month regarding the fact that she sent the wrong item, and requesting the correct item be sent instead. As such, I've hit a hard wall - she keeps sending irrelevant responses and doesn't understand a simple request: send the item ordered. This in spite of the fact that I sent a copy of the original order from the Esty website. So where is the Esty help crew??!! Not to be found; hiding virtually?

Buyer beware, they will not allow you to cancel your order even if it’s only 8 hours old and they don’t allow returns. THEY MAKE YOU PURCHASE the item whether you want to or not. It did not matter that they have an 8 week lead time. They could care less. Do not buy from this company!!!

DON'T waste your time and money on this site. I recently put good money towards a camera from a seller. A while after I bought it, the person's account came up as nonexistent. I tried to message them through Etsy, that didn't work. Then I tried to email them, that didn't work either. There is no tracking # and it still hasn't come. I would still like the camera but if not then a refund would do. I'm VERY disappointed though. I'm pretty sure it's going to be a hassle to get this all straightened out. :/ (I guess I learned my lesson: Never buy from Etsy or you might get scammed.)

I am a seller and I am faced with a planned buyer fraud and Etsy did not help me. I had a customer who ordered a custom product in my shop. During production process the buyer requested to cancel the order, then decided to continue production thereby lengthening the production time. After the order was shipped with all supporting documents (tracking number with mail stamp), photos the buyer opened the case and requested a refund due to the fact that the dispatch was delayed. I made the refund to her.

I ordered my daughter a pair of fur slides in March of 2019. I still have not received them! Currently going back and forth with open cases and the seller basically. I’m out of money and just have to take the loss! DO NOT ORDER FROM THEIR SELLERS! You will never get your items and you WON’T get a refund either! A complete SCAM!!!!

I am a seller. I have always liked Etsy. I always heard they were strict and would not tolerate scammers or user abuse. Well I was used the ** word on by someone with account who I do not know. Who has never bought from me and I have never had dealings with. He left a nasty message to me for no reason at all. I guess the person may have mental illness. But due to the safety of their community, they should ban and not allow these type of users on there. I reported his profanity to ETSY and they did absolutely nothing. I would not suggest people use this site, as Etsy does not protect its family of sellers from this type of destructive behavior.

I have TRIED selling on Etsy off and on for couple years. I have given it months to 'get going'. I believe I have a wonderful craft (photography) that my friends love.... I does sell on other places. I HAVE NEVER HAD ANY LUCK WITH SALES ON ETSY. NOT ONE!!! I'm not sure 'what the catch is' to make it work... BUT IT NEVER WORKED FOR ME. :(

I agree that Etsy sets it up so there is no protection for a buyer. If you order from an international seller there's no tracking for the purchase and the purchase will always show "In Transit" even if you've received it. Therefore, you will not be able to leave a review for a bad seller, and you also won't get the link to open a case. I do believe the seller does this intentionally sometimes. There's pretty much no way to get ahold of a live person. I've decided to stop shopping on Etsy. Something has changed in the last year or so.

I was billed for a domain name and privacy fee. Well that was discontinued last July of last year. I called many of times and they say they will look into it without saying I get emails that they're too busy. So far nothing has been done to resolve the problem. When I first started selling on Etsy it was a good. Now they have gone downhill. I wouldn’t recommend Etsy to anyone.

I wish I would have read reviews before ordering. I have had some good luck with a few orders however one purchase I made never shipped and I need to wait weeks before I am supposed to complain or post a problem. I live in California and ordered a pair of $50 pants that should have shipped considering the shop I ordered from is only 6 hours from my home. Still hasn't shipped and the seller hasn't contacted me and I am not used to sitting around waiting for an order to ship that clearly isn't going to ship. So now I'm out $50 and I have no way of getting it back. Great scam. I wish this site had more accountability because they do have cute and unique stuff and I have received several items without incident but it isn't worth it. Not knowing if I am throwing my money away if never worth it.

Vendor sold damaged goods. Eventually refunded. Delivery costs of $76.52 at my expense. Etsy cancelled the order instead of showing a return, thereby not permitting a review on their website. You need to have an ongoing order to review a vendor. This allows the same vendor to defraud other customers. Their system serves to protect the vendor and not the customer.

As a longtime seller on other online companies, I consider my experience with Etsy a nightmare! Their charges of unseen fees are horrendous. With no fair warning, they take money from your "account", any sales are eaten up by fees, and even if there does happen to be a profit it takes weeks to receive the funds. This company is nuts! An unfair, discriminatory system of crooks!

Here is a photo of the bent ring I received. I tried to call this man, who goes by Quincy, but is not his real name. He sent me 2 models to look at with no instructions. Not being a jeweler, they looked ok to me. However, the diamond did not fit into the bezel which had to be reconstructed even though I gave Q. the precise measurements, and now the ring is bent. When I asked for his phone number to communicate better, Quincy would not give it to me, and I was relegated to using Etsy's messaging system. He never told me this design was structurally unsound, but this expensive ring is bent. I contacted Quincy 3 times on Etsy, with no response. I finally used his email and got a lie in response, saying he gave me instructions, which is completely false. Bottom line, he will not help, and Etsy. Based on the past will support the seller.

I've been a loyal customer of Etsy for years. On average I spend about $100-$200 every month on Etsy. After I receive my refund (if they will ever even let me open a case for it) I will be deactivating my Etsy account. They have made it far too risky to purchase from their sellers. If a seller doesn't ship your purchase, it is a very time consuming and frustrating process just to open a case to get a refund initiated. If you speak to a representative in chat they will use words like, "ummmm" and "coz" and then not do what they told you they would do. Once you do get the case open, they want you to try to resolve it through the seller for three days even though you've already tried that and the seller will absolutely not respond to messages. Etsy has completely gone downhill especially in the last year, which is very sad because it used to be a great website to purchase unique and vintage items. Now it's just a nightmare.

Etsy lets buyers view my shop NikiSews only on the weekends! Etsy lets mass produced items flood the market and I have not had any sale since 2017. On top of that, they let Google dictate their algorithm and many people including me have seen views and visits drop so low that I only get very few views and visits to my shop only on weekends. Etsy is ignoring everyone's complaints but they shouldn't forget that sellers made Etsy while it was mostly selling handmade items. Etsy doesn't care about their sellers, now they even have made in China shops.

Sale cancelled with no explanation given. You can't leave a review for sellers who behave unethically and cancel purchase with no reason given. The item was refunded and marked as sold but we are not allowed to give a review. This is a seller with a 5 star rating. How is it possible for an unethical person to get 5 stars? Easy. You can't leave reviews. First and last purchase on this platform.

I opened an Etsy account. Was doing fantastic. Was selling many jewelry items. Some were inspired Chanel. Although throughout the entire Etsy you can see hundreds of other people using the Chanel logo on just about anything. I certainly understand now the Intellectual policy concerning using their logo. The problem I have is that my site was closed down in December of 2018. All of my sales have gone through, but Etsy is keeping over 280.00 of my earned income until August of this year. Etsy legal states that it is for any returns. I have no returns. All sales are done, but to keep my earned money in my payment account does not seem right. Etsy legal was also very rude and stated that they will not email me again. That their word is final concerning my earned funds. This is not right. I want everyone to know to be on their guard. I will get my funds back...they say...

What a disaster my Etsy purchase turned out to be. I bought a chess/backgammon board for a grandchild for a special occasion. It arrived broken. It took ages to have it returned. I was credited the purchase price after chasing, but the agreed return costs have not been paid. Etsy is not transparent and I had no idea I was dealing with a third party. I am now being published between the two. Never again.

Re: Etsy (Moe's Honey). Three days trying to get refund and attention to matter of unsatisfactory honey I felt unsafe to eat. Etsy stepped up, facilitated a refund. But I do not recommend this honeycomb to anyone.

I use to love Etsy. Never had any issues with missing items or incorrect/damaged items... My issues lie in my freedom. This site is trying to censor its shops. Not allowing me to purchase (or shops to sell) the detoxing bath salts for my family is beyond infuriating. You can buy bath salts/bombs all day long, just nothing "anti-vax". Well, I am not "anti-vax". I a pro choice! My children are vaccinated! Why is it okay to sell the "vaccinated af" shirts, but no "anti-vax" or pro choice? Seems to me like they're discriminating! This isn't even about vaccines per se. It's about our freedom to choose and how discriminating this is!

I ordered William Morris fabric from ONSUKA in UK but it was not what it showed on the page and terrible cutting. She doesn't have a sense at all. I can't use this for anything. I wanted to leave a review but can't do this. I think the seller is controlling this so she did this intentionally. I asked Etsy how I can leave a review but they don't help me at all. I noticed I can see only 5 stars there. Have you seen numbers except for 5 stars? Beware!

My shop was closed by Etsy and they owe me money. There is a positive balance left in my Etsy shop account. All outstanding orders were completed and I have not received any complaints from those buyers. One month after my shop was closed I still did not receive my funds. After contacting Etsy support to inquire about my missing funds, it was stated those funds will be held for 6 months. When I try to reach out to Etsy support I receive an automated answer that has nothing to do with the questions I ask. It is near impossible to get a hold of a live person.

I ordered a cellphone case from Etsy. I paid in full by Visa and never received the case. Attempted to contact customer service and they were NO help at all. Please read the reviews before buying to save yourself being ripped off.

I ordered a tie from Etsy website without checking the reviews of the company beforehand. A month after I still haven't heard anything about my order shipping information. I contacted Etsy because the seller didn't respond back to me. Etsy tried to avoid handling the situation and forced me to contact the unresponsive seller. I don't what is up with my order now and this website is very shady. Highly highly recommend avoiding this website.

3 years ago, I acquired a business which included an Etsy shop. Etsy refused to transfer the business to me, citing a clause in their T&C saying that shops cannot be transferred. Fair enough. So, I've never been able to get control of this shop. Moreover, they banned a completely unrelated shop, I guess because they detected that I was logging in from the same computer as a banned shop. At this point, I have never sold or even listed a single item on Etsy in my life, ever. Now, 3 years later, they are trying to collect $86 that they say I owe them. I said that, since they never transferred control to me, I don't owe that money. They say that my payment details are on that account, and I need to pay them. So they want me to pay $86 for something I have never used. Here's a snippet of their email:

I purchased a piece of jewelry the first of Feb for a gift. Several weeks later I tried to find out where the item was because it still had not arrived. A week went by before the merchant provided a bogus tracking. When I complained about the bogus tracking, they provided another tracking that simply stopped tracking short of actually delivering the item weeks ago. With no further information available, I asked the merchant for a refund and they have refused. I asked Etsy to get involved and they simply said an investigation needs to take place. I said that an investigation needed to take place weeks ago when I first alerted them of the failure to deliver. Now, there has been no response. I purchased 5 items through Etsy and had problems with three of the items.

I have submitted several inquiries as to a missing payment on an order that I fulfilled in good faith and still have not received a response. I didn't pay my account in hopes that I would get a response unsuccessfully. So I paid my bill and removed all of my inventory from the site as I do not need to do business with a business that will not answer inquiries. Very poor communication policies.

I ordered a platform bedframe from an Etsy vendor called Peace Love Wood and I would not recommend working with these guys. I placed the order in mid December and the Etsy site stated the bed frame would ship in 3-5 weeks. It felt like every time I tried to follow up on when the bed would actually ship I kept getting put off with “we’re hoping to ship it next week but can’t guarantee anything.” It was after about three times and into February that I threatened to cancel the order and it wasn’t until then that they actually got in gear with getting the bed finished.

Before you consider buying something from the Etsy's shady sellers or dealing with Etsy, please read the following! I have purchased an antique clock from a seller a week ago. I knew that the clock was in not-working condition as she has specified in the item description provided on Etsy. Therefore, I have no claims regarding the matter. However, when the clock arrived and I took it out from the box, I found inside a piece with visibly smashed metal structure. I was unable to position it on a table because the clock metal frame is warped, thus, unbalanced.

Supposedly it was to be a pendant; however, I received a charm for a bracelet the size of a dime. Not kidding! I only wish I had read all these reviews before I ordered anything from this place. Trying to get a refund has been the worst experience I have ever had when ordering online. The procedure is so confusing and such a long process that I think Etsy assumes we will all give up on trying. Well, I am not even if it takes 6 months. I learned a lesson from this: Always do your research if you are dealing with an unknown company!

Placed an order over a month ago, 2 out of 4 received, the other 2 never came, Etsy is telling me to contact "seller". I am dealing with Etsy, not a 3rd party... What a scam. I will never ever use them again.

There are thousands of sellers actively offering mass-produced commercially available products on Etsy whilst claiming they are 'handmade' products. This is fraud! I have reported countless products and sellers to Etsy, and have had long (pointless) email conversations with their Integrity team (who are meant to police what is being sold) but it appears that Etsy simply do not care. This can only be labelled as fraudulent selling, since it is offering products which are not what they claim to be. Etsy need to be fined and shut down until they clean up their marketplace. I will certainly never purchase from Etsy since they cannot be trusted, and advise others to avoid them too.

I ordered an ornament for a friend as memorial to the dog she lost over Christmas break. I paid...sent my picture and pertinent information. I ordered on December 31st. I thought it weird I never got a confirmation or heard anything from the seller. Several weeks went by and I contacted the seller to say, "Just checking...you got my order right?" Nothing. Many days later I contacted again. Nothing. Of course it said I can leave a review on Feb. 15th. I still have no product and have heard nothing. The charge is on my card.

I am a seller on Etsy. They recently withdrew additional funds from my account without an explanation. The kicker is that there is no way to contact anyone at Etsy. They don't have a phone number anymore, and when you email them, no one responds. Not having a contact number when you are handling other people's money is unethical. If I could leave a zero star review, I would.

I had a seller account that was deactivated. I was given no warning and all of my handmade work was gone. I had a customer asking for the parts I used to make my product and Etsy removed my account. The customer wanted to try and build their own led gloves so I sold them the parts I used. I hope someone sues their ** because I seen so many shops selling from China and from all over that are selling fraudulent items but it seem that Etsy only goes after the little guys and not the larger companies.

I purchased an item on Etsy and the seller shipped a partial order to the wrong address. I filed a case claim with Etsy who informes me they and the seller is not responsible if the item doesn't arrive to the buyer. The postal recieves tracking states the item was returned to sender but seller claims they didn't recieve it back so I end up out the money. Etsy does nothing to protect buyers from the shady business practices of their sellers.

I’ve used Etsy almost a decade, and hadn’t had a problem until now. I ordered an item from overseas. Item was lost in the mail. Etsy refused to even TRY to help locate item or help seller/me find a resolution. Etsy and seller both told me that they hope that I find the item. I paid for an item I never received — seller didn’t help at all, Etsy didn’t help at all. Etsy’s reply: “We don’t hold sellers responsible for items shipped. So long as a seller ships the item, even if buyer never receives the item, seller is in the right. Buyer gets no refund on shipping or items never received. Shipped items don’t have any insurance and buyer alone is responsible for eating costs of items lost in the mail.”

1 star because there isn't a zero star. I ordered a wall map for a special wedding anniversary, I was very clear with text I want on the map - one line and names, that's it. The seller messed up font on names and where he put them and sent a proof. I asked for a change, again with very detailed directions. He failed to follow directions again for a second time. I explained one more time patiently and asked if they can still ship the map on time and offered to pay for expedited shipping, and he snapped at me, cancelled my order and was very rude and unprofessional. He refunded my money, but I lost a week, have no gift for my husband and walked away totally let down by Etsy.

Worst experience ever in online shopping. Purchased an item from Etsy. I didn’t realize the item was coming from overseas (my fault). The cost of the item was $30.00, however to return the item to Greece, via registered mail, was far more than I paid for the item. I have to bite the bullet on this one. Buyer beware!!

I hear a lot of complaining about what is wrong with Etsy. I've been a seller for over 10 years - a reputable seller with thousands of positive feedback addressing the quality of product, responsible shipping and responsive customer service. I have a few things to say in defense of the many wonderful buyers and sellers on Etsy. Then I'll honestly review Etsy itself.

So I had a shop with ETSY, that I run for 2 years. By no means it was profitable, because they will charge you for a listing, regardless of if it will be sold or not. So you will just keep on paying and paying and paying, and maybe once in a while, maybe someone will buy something. Once a customer bought something from me. Shipping was overseas, so she waited for 3 month to claim that the item was never received. To make my sales, I had to list lowest possible fees, which makes me ship economy.

I purchased an item from their seller CircaTrends on Monday 1/21/19. The seller's listing stated it would ship in one to two days. The seller printed the shipping label on Tuesday 1/22/19. Thursday 1/24/19 the USPS tracking said USPS awaiting item. I emailed the seller two times about when this would ship. The seller never responded. Saturday morning 1/26/19 USPS tracking still said USPS awaiting item. I emailed Etsy customer service since the seller does not respond to emails. I wanted to cancel the order and get a full refund. Etsy without asking me first, refunded me on their own and said I could keep the item. They did not take the money from the seller. I have told Etsy several times I did not want THEIR refund. I wanted the refund from the SELLER and I no longer wanted the item.

I became a new seller with Etsy recently - and man, what a convoluted experience so far. It's relatively easy to list and set up shop - but if you have a problem or questions about the process...forget it. No one responded to the hold on the payment that I was supposed to receive for an order, and I wanted to get the item off FAST - that's what customers typically want. But only after repeated attempts to contact them, did I get a reply, and still waiting for that payment (which you can set up to occur daily, ideally). I can see why people are going to places like Poshmark or other sites that have appeared. I used to really like Etsy, but now as a seller, I'm not sold. In fact, I may have to close my shop because I simply don't have the time to try and "figure out" all the inner workings of their site/policies or hope to get assistance when something is unclear or goes awry.

I placed an order with Wood Present Studio on Etsy on Dec 4. It took 50 days to even make it to the US. I tried to get a refund the whole time, the company nor did Etsy help. Waste of time and money. Wood Present Studio also has a ton of fake reviews, so I'm guessing that's how they make their business look decent.

Etsy has changed my life for the better. I am now selling on Etsy full time and making more than many of my peers are. It's only a good site for sellers IF you fully read the seller handbook and work hard at running your shop. It isn't a "list and get rich" website - you need to put a lot of work into making your shop appealing for customers. However, Etsy provides buyers that wouldn't otherwise find me on another site or my own. Their search tool, commercials/marketing, and reputation attracts buyers and makes it easy for them to find items like mine! If you have had a bad experience as a seller, I would suggest doing more research into SEO, marketing, photography, and more. Also, their fees are unlike any other platform that offers just as big as a customer base. I am so thankful to be an Etsy seller and will continue to be for years to come!

I ordered an item from a seller through Etsy. It was received 5 weeks later, after Christmas and was completely wrong. Specifics were not paid to the chosen options. 10 weeks later, I am still waiting for the correct item. In contacting Etsy, they were unable to support my dissatisfaction claiming they have no control over the buyers on their site. What? You are allowing these vendors to sell on your site and affect your reputation, AND you have no protection for your buyers! Never again will I purchase ANYTHING from Etsy!

I ordered four custom slipcovers from GREEN LAUREL DESIGNS. I sent photos of the design slipcovers I wanted made. She said, "No problem" and gave me a quote that her labor would be $672. I ordered $216 in fabric to be sent to her. They arrived 6 weeks later in a different design. Texted her that that’s not the design agreed upon and she stated that she would correct the mistake “free of charge”. I spent $35 to ship them back to her. Weeks later she sent me tracking and said they were perfect. Never arrived. FedEx lost the package.

Etsy keeps prompting me to bid more money for my items by showing me how high their bidding stakes are. In real, it doesn't get me views if I don't promote my item with bidding costs. Views don't get me sales either. Etsy is like a scam and wasting my dollars to feed their system. I'm just paying promotion money for days on end, that gets paid for once I have a sale like in 15 days. They have opened up their market to Eastern European countries who are also pawns to this scam. There are more sellers than buyers on Etsy.

After having a recent sale, this new Etsy payment system took out Etsy fees and then deposited one cent into my checking account. They cheated me out of my payment due. I have closed my Etsy store never to ever open another...and there is never a place to have questions answered...the forums and Etsy Help suck...

I ordered what suppose to have been wall Art and what they sent was a bunch of birds they cut out on construction paper along with nine small pieces of sticky tack. How tacky is that? The information about this product I chose was bird decals and the picture they showed made it seem as one big decal. Once again I was so disappointed because this art was suppose to be displayed in my living room and on the upper wall of my foyer. Well needless to say that won't be happening.

Ordered products from different sellers. Never a problem. But when you have a problem, Etsy does not protect the buyer's investment. Sellers only have to prove paying for postage of mailing a product. They do not have to provide that confirmation receipt when the product is actually dropped off and mailed. I even paid for $43 in tracking and signature. Seller did not have to provide proof of mailing my package. Of purchasing tracking and signature. So when my package didn’t show up, and there was no item to track, and when the post office the seller did not have to provide proof of mailing my package. Of purchasing tracking and signature. So when my package didn’t show up, and there was no item to track, and when the post office the seller used, doesn’t even have the tracking number in their system... Etsy will close your escalated case and tell you to take it up with postal services.

I made a small purchase and didn’t receive it. I did get an email that it was sent but never received it. I made purchase as a guest. I emailed them and have been going back and forth... giving me complex instructions. All I should have to do is provide my receipt number, email, and mailing address.

I contacted Etsy concerning a seller who admitted to me their charms were not authentic Pandora beads. When I asked to confirm they were authentic the seller said, "Of course not at that price." There are others on Etsy too that are selling copies of Pandora charms. I brought this to the attention of Etsy three times before they answered me. I was told they would do nothing because the complaint had to come from Pandora itself. If this happened on eBay the seller would be gone.

5 stars for a job well done in customer service via disputes. After a grueling 6 month investigation Etsy removed a Seller who was falsely attacking my store and items by posting false statements. This egregious Seller believes that the rules of good and fair business behavior do not apply to them. I blocked the Seller on both Etsy and eBay and hoped that they would leave me alone. The Seller was buying my items on eBay and re-selling them on Etsy at triple the price which is the reason I blocked the Seller before selling on Etsy. When I started selling on Etsy the Seller attacked me for being a competitor with many predatory tactics to have me removed but it all backfired on the Seller. Interesting how my items were not fake until I started selling on Etsy. The Seller had their spouse/family and friends cyber bully me because I was competition to Seller's inferior items and yes those people (spouse/family and friends) were removed off Etsy as well.

Etsy does not take care of customers if something goes awry with a seller they represent. They tell you it is out of their hands and absolutely refuse to assist you in the matter. From what I've read in these reviews, I'm astounded this company is still in business. Thank goodness I had a good seller the year before. The reviews say it all. I would never work as a CSR for Etsy. I'd feel fraudulent.

Etsy is an online marketplace that carries some unusual and artistic items. Where their business model falls apart is that they either don't disclose or very poorly disclose the location of individual sellers and the associated shipping durations. I ordered an item from a seller on December 6, paying $16 shipping on a $50 item and expecting the item to easily get to me in Houston, TX by the Christmas holiday. The seller's shipping policies say he'll get it shipped within a day or so. Nowhere did he disclose that he is located in Sochi, Russia and this item will easily take 4-6 weeks to ship. It finally arrived on January 18, 2019.

Etsy is a great place to shop, no compliance whatsoever. BUT Owner of this shop is not honest, agreed on the deal. Never received what was promised. I contacted shop owner about the item, never return my email, discuss terms and conditions and made a agreement. Owner of the shop fail to deliver as described. Also Watch out for very slick return policy. Very disappointing.

I ordered two gifts from them for Christmas and I did not get either one of them. For the first purchase, I was notified after Christmas that there was a glitch in the system and what I ordered was already sold. The second, I had to open a case to find out where it was and after a lot of back and forth I still did not get the item. So there was over $200.00 tied up in presents that never came.

Etsy allowed at least one fake user and fake shop onto its site during the 2018 holiday season, and probably many more. The user in my case was /people/ForeverPopShop (and also a random string of characters that escapes me). The seller/shop was gone only a day or two after Christmas, with my $25 (and probably more from others) in hand. This is criminal negligence. To say that the transaction is between me and the seller is one thing -- but to take a cut of fraudulent transactions without doing anything to prevent scammers from registering on the site is legally questionable. Others who have experienced the same, please comment or review.

I sold a late 1800's real garnet bracelet of museum quality. The buyer messaged me that it was gorgeous, but didn't fit yet never asked for an exchange. The size was clearly listed and this bracelet was described extremely accurately along with like 10 pictures in natural light. My policies state exchanges only, yet to please read and ask all questions before purchase. A month later she opens a case against me. I offered an exchange, but she refused. I refused and stood by my policies. I had corresponded throughout the case. She left me a nasty review and called me vulgar names in her case correspondence to me. She even changed it from not fitting to bent and damaged. I have proof all the way to the post office.

I recently had an issue with a purchase. I have tried 3 times to reach the seller and have not received a response. I have tried calling the seller but there is no answer and no mailbox for voice messages. Tried to open a case and after completing the form and clicking submit, nothing happened. Very poor design. If this is the way Esty works, I will never place another order.

I had 3 shops on Etsy as of this morning. Closed by Etsy due to a complaint by a shop who sells fake Disney charms and targeted me for 6 months because I was selling authentic charms. She told lies about me, etc. Etsy wouldn't do a thing! Tried to defend myself and got shut down, no warning, nothing! Don't sell on Etsy, they couldn't care less about you!

I ordered fifteen Korean boxwood plants through ETSY, the vendor is JJ GARDEN BOUTIQUE of Florida. Upon arrival five of the fifteen plants were DOA, I contacted Etsy immediately, and was told to file a case. I explained that I was not proficient on the computer and I needed help. I waited two weeks for a response and got none. I have contacted ETSY and also JJ GARDEN BOUTIQUE (at least eight times since August of 2018) and have not got ONE response on this matter, until yesterday.

I've been using Etsy for at least 9 years as both a seller and buyer. I have had good and bad experiences, but I simply love being able to support small businesses and individuals over corporations. It is important to know what Etsy is before you purchase. Etsy isn't a seller, they are simply a marketplace platform for people to list their items for sale. When you purchase, you are not purchasing from Etsy, you are purchasing from a direct person who made that particular item. I see many reviewers upset that Etsy didn't give them a refund or calling them a scam. Keep in mind, they facilitate the sale, they are NOT the seller. Blame your bad experiences on the particular shop or sellers, not Etsy as a whole.

I used to sell on Etsy for approximately 1 year until I had a customer purchase over $650 in merchandise and they were from another country. I sent the items and lo and behold about 3 weeks later, after they received the items filed a chargeback against me and said the purchase was "unauthorized". Etsy deducted the $650 + their fee from my account. So I fought with them, back and forth and got nowhere. I was out the products and out the money. So I canceled my credit card I had on file with them. This was in May. My credit card company sent me a new card. Here, 9 months later somehow Etsy got my new number and charged my credit card. I want to know who they paid to get my new credit card number. I'm disputing the charge with my credit card company but they illegally obtained my credit card number and billed me. I want nothing to do with these people. They are total scammers.

The company has been very disorganized and the policy toward authentic items is even worse. I'm so shocked their stock finally went up. We sell authentic brand new items on Etsy and have filed several reports to them when we spot some replica items online.They never take care of it and those items are still being sold, and those poor customers who didn't know how to authentic left a positive feedback. We wonder when those brands will file a lawsuit against them like eBay. Sometimes they take down listings without a reason or a reason is very blurry. One listing of a bag with a picture of 'as seen on" celebrity. We used it as a second picture, they took it down without a reason. They said, "It is legal issue" and we asked them, "What legal issue." They never reply. So we just relist it without a problem, and the listing is still up.

Don't be confused as to WHO ETSY's customer is. IT IS NOT the buyer and they will make NO attempt to protect the buyer from bad sellers. I had a vendor of ETSY take my money and fail to deliver a product. I chose the seller based on the reviews of other buyers. I have since found out the sellers control and protect all their reviews. I found out only AFTER my negative review of the seller was deleted (almost immediately). At a minimum false advertisement-more like internet fraud. Contacted ETSY for assistance and received email after email about-"sorry the buyer said they delivered". I have since learned that ETSY receives a fee for every sale by the seller-so it is in THEIR best interest to back the seller. A DISGRACE to hard working honest sellers. I will NEVER make a purchase on ETSY again, and will be sure to shout from the rooftops what a bad company they are.

I opened a shop with Etsy to generate sales for my products. I’m a single mother of two young children and am desperate to make this business work. It is my livelihood. Two weeks before Christmas, after paying for Facebook advertising to direct sales traffic to my Etsy shop; Etsy suspend my shop without any explanation. I lost a lot of Xmas sales. I sent countless emails to their so called customer service requesting an explanation and reopen my shop. They merely sent automated replies saying they were busy! I sent up to 10 emails per day, following all the tenuous avenues available within the mystical maze that is their online support and received nothing back from them. This is such vile treatment. They destroyed my business and our Christmas.

Unsolicited emails keep coming. NO phone number to contact. Not able to stop emails. BEWARE. STAY AWAY from ETSY. It is the WORST customer service I have ever experienced. Etsy refuses to stop garbage emails that keep coming. VERY ANNOYING. BEWARE!

Etsy never helped or intervened. Their vendor sold something else other than the photo of what I expected. I wrote and opened a dispute immediately, but Etsy never made the vendor respond or do anything. Then after they say I have to contact PayPal, although I bought it from Etsy on their website and them nor their vendor ever responded or addressed the problem. I would never buy another item from Etsy aver again. You cannot trust them to help or get your money back. They should all be ashamed of themselves, I do not recommend Etsy. Go to eBay or Amazon, they are better at resolving problems and making things right for their customers. Now I know why Etsy has so few stars and so many complaints about them. Don't risk it, don't buy on Etsy.