Etsy Reviews

I purchased (2) 6-foot dining tables from Buhler Furniture thru Etsy for $1530.00. Initially, communications with the seller were professional. When the order arrived, one table slightly slumping and the other table was perfect. I reached out to the seller to ask if the slumping table would get worse, we were disappointed but could live with it. He promised it would not get worse. 2 months later it's ridiculous, slumping, bowed table looks awful, much much worse. I reached out to the seller to replace the table and the seller stopped responding.

I ordered a linen jacket on Etsy from a shop called **. Almost as soon as I paid, I requested cancellation. The shop retains my $51. They have not replied to my requests for refund. There is nowhere to contact the irritating, frustrating Etsy to get them to intervene. There is no obvious, clear or easy way to open a case. I am done buying from this center, from which I have made many, many purchases. Stupid and uncaring policies mean you will lose good customers. But I want my $51 back.

I have waited over 2 weeks for my order. It's all a scam. Never buy here. I repeat never buy from Etsy.com. They don't have reliable customer service. They don't even have an email that will email you back about your problem.

Order was never sent and I was not able to contact them (no phone number) or customer assistance. Will have to block credit card charge.

I ordered a Mother's Day mug a couple of days before the holiday, so I figured it wouldn't get to my godmother in time. But 2 weeks later It still hasn't arrived!!! First, it said the seller was located in California. But when I tracked the package it was coming from over seas. It would sit at one location for some days and now it's just made its way over to New York. She's in Baltimore. And of course the money came out of my account the day I ordered it. I will never ever order from Etsy again.

I purchased a dress from this seller. I received it and thought how the quality of the material was poor. I was asked to write a review, which I did. The seller was not happy. I thought when writing a review for Etsy (which I have done, numerous times) was about being honest. I was honest. I wasn't satisfied and I let the seller know this. Why then, can't the seller take my review and correct the situation? I asked for nothing, I just knew it would be my last order with the seller. I asked them to stop with the e mails, I wasn't interested in their daughter wearing the dress. I gave my review and I thought that would be it. My idea of quality and the seller's idea are not anywhere near close. If I wanted a dress with the quality of Wal-Mart, I would of went to Wal-Mart.

I bought a "I'm 99.9% sure I'm a Disney Princess" mug. The printing became splotchy only after a few times in my dishwasher. A complaint to Etsy & Artsy Sandra took weeks before a response came from Etsy who referred me to Artsy Sandra since it was her sale. Sandra accused me of scrubbing off the printing & refused a replacement or price reduction.

I ordered an item from one of Etsy's sellers and after almost two months still have not received it. My messages continue to go unanswered from the seller, "Secret Garden Farms" and Etsy's only response to me has been an automated email in which I cannot reply to. There is no contact number on their website to speak to a person. I will never do business with this company again. Shameful!

I received a damaged item that wasn't properly packaged by seller. Took this to Etsy to receive either store credit or refund my money and Etsy took the side of the seller. I sent several pics to describe damage and poor packaging. Etsy overlooked my complaint and said to contact post office instead. Poor customer service and I would rather purchase from Amazon a reputable company that values customer service.

Etsy started as a venue for handmade goods, vintage items and supplies. A Million or so sellers sold on the site just a few years ago. Then Etsy got greedy and let all sorts of sellers sell preparing for the big IPO. Even though Etsy was contacted several times about sellers that did not meet the requirements by other Etsy sellers. You have to remember the average age of an Etsy employee is 25?? They do not have real stores and virtually know nothing about what they are administrating. That is no excuse though. They should read the FTC laws on labeling. Buyers receive "handmade goods" that the seller forgot to take of the Made in China labels. Do they shut down these stores? No. They are making money for them. However, they shut down other true handmade stores without any warning? What business does this?

I ordered my merchandise several week ago and it still hasn't shipped. I was informed earlier this week that it was shipping later that day, being that it was so close to Mother's Day I inquired about paying extra to expedite the product, in hope of having it prior to the Mother's Day. Not only did I not receive a reply, but the product, as we speak, has not shipped either. Feeling like there was something wrong, I checked the status of my order and still nothing. I decide to look at reviews about Etsy, only to find disappointment! I regret that very day that I found these crooks and hope this review reaches everyone intending on purchasing from this so called company. DON'T DO IT!

I ordered paper, and it was shipped, but I never received the item. When I contacted Etsy about this, their response was "make sure someone else in the neighborhood didn't take it, that would be crummy, or call the post office and find out why they left it by your door so someone could take it instead of your mail box. There's nothing I can do about this". Worst customer service ever. STAY AWAY FROM THIS VENDOR!

I was selling fine jewelry several years ago and I was set up by a person in Australia. Had proof of the items I sold, but the customer service at Etsy allowed this person to steal an emerald ring and another expensive rare gemstone ring from me. When I went to file a complaint with the Better Business Bureau in New York, they scrambled my computer using cookies they had planted when I first signed up. BEWARE of ETSY. Do not sell anything you are not willing to lose. They even brag about their computer savvy online. I am just glad that I know, what goes around will come around.

I ordered what was described as vintage brass items from seller. Received fake newly mass manufactured items, painted with varnish to simulate natural brass tarnish! Reported fraud to Etsy - no action taken, case closed, seller continues selling these items to unsuspecting buyers under the same description (vintage while fake). I find Etsy a very dangerous marketplace for buyers, in contrast to eBay who have cleaned up their act considerably.

I ordered a lanyard from Etsy on April 9.. It is now May 6, almost a month since I ordered it and I have still not received it. When I contacted the seller about my issue 2 weeks later, she sent out a new one for me. I haven't received that one either. They're both still at the same place, but supposedly they've shipped. I opened a case and requested a refund. When the Etsy administrator replied to me a week later, he closed my case and told me there's nothing he can do about it and said I can't get a refund because it's not their fault that my item has been lost. I am very angry and will never EVER order from Etsy again.

I contacted seller each time an order said delivered that I didn't receive. They repeatedly hid under a rock called tracking. I went to post office, my postman, police. Items were claimed in transit when I already had them. One order tracked delivery had a different item in box. When I started trying to explain tracking is not the bible. I couldn't get information re: Filing a claim. Finally pop up came up on one order. It was resolved same day filed. For seller because of tracking. I spoke to no one. I wrote a review and was informed it would be decided whether it would be used. Duh shut my mouth!!! If you get to a complaint you have no freedom of speech. You choose your problem from a list. The seller refuses to deal w/ me anymore. She has a monopoly on etsy of 4 succulent plants. Whatever happened to the customer's always right? I'd be happy to be right once.

I placed an order with SuAmi on Feb. 7th, 2015. We still have not received our order. Was told it was my problem. Will not refund me. Our package was last tracked in California, March 26th, considered lost. Still will not refund me. I will NEVER order from Etsy again! I will put it out on social media about my experience! Shame on you!

Etsy sellers are 0 for 2. 2nd seller ** needs to be banned from Etsy. Seller's store indicates shipping 3-5 business days. Seller creates a shipping label on business day #6, then doesn't ship the item. I contact the seller on business day 10, seller responds back that she will issue a refund. Business Day #11, no refund. I send the seller a final warning. Day 12, I open a case with Etsy which is immediately closed by the seller. Seller closes the case by saying that she issued a refund via PayPal. There was no refund via PayPal. Etsy allows sellers to close tickets without any validation or verification. I escalate to a manager to get my case reopened. I am assured by Etsy that my case will stay open until the seller sends a screenshot proving refund. 2 days later, my case with Etsy is closed again without my approval, without receiving a refund, without a screenshot.

I am new to Etsy. Order a necklace and earring from Payless4fab. Nothing. Never shipped and the shop owner never answer, not even 1 of my 10 emails. I am disgusted and can't believe this site is respected when you have many legitimate website. I will never order from the website again. Have learn a valuable lesson.

I ordered a ceramic dolls head from ** & ** of Caveman Designs on Etsy, paid $15.95 for product and shipping, but only received a broken product and refusal by the seller ** to refund my money. He said I needed to file a claim with the post office and he was not refunding my money for shipping. The post office said he needs to file the claim since he mailed it but they also asked about the condition of the broken product. They asked if I stacked it like that (see images) but upon informing them I have not touched a single piece, only opened the bubble wrap to take a picture, they immediately suspected foul play, saying they have never seen anything broken in shipment arrive so neatly and tidily stacked together, especially with three, yes three, layers of large bubble wrap. I have never seen this either. Seller still refused to refund my money.

On 9/18/14 I ordered a few leather wrap bracelets from Asai Bolivien. The money was extracted that day but a week later I received a message that she was on an extended vacation. Fast forward to January 18, 2015 - I get a message stating that my order has been shipped via registered mail (ergo, no tracking number). Well, today is 4/21/14 and still no package. Etsy is COMPLETELY unhelpful stating that they are not responsible and to contact PayPal for my refund. PayPal does not provide refunds following the completed transaction so I am left with nothing more than a bad experience.

A big thumbs-up to the Etsy integrity team, for pulling down genuine artisans and promoting blatant violators. Here is a sample: This search: ** Yields these listings, among others: **. All from different stores, with the EXACT SAME SNAP, nearly the same descriptions and prices. Did all of them have a simultaneous big bang burst of creativity and use their "creative designs" individually to come out with the same snaps and products? In ETSY's own words, this is prohibited- Reselling an item you weren't involved in designing or creating is prohibited in our Handmade category.

For a little time I have been selling on Etsy, but a recent ordeal wake me up and tell me I need to explore other possibilities. I'm a man so I don't ** but just feel my need to express, so if you are reading this thanks for reading. :) Long story short, I am a jewelry designer with a newly established business and selling my product via e-commerce platforms like ETSY. Some time ago I receive a custom order request, simple enough it is from one of my existing design just make in another material. I accepted and received the payment; purchase material, off to the studio then shipping, same old procedure and after I check the shipping status seeing the client received the order, I thought to myself "ok job well done". Now looking back how naive I was.

I started selling on Etsy last year with 336 sales and with over 200% sales increase just in March of 2015. My store boosted sales after I started advertising and using sales apps. However, just before end of March Etsy suspended my store claiming that I don't make my own products. But, my products are all custom ordered by myself and I ask my craftsmen to make them for me. They are all tribal Jewelry and Natural stones, there are no copyrights or anything involved. This Etsy's decision is biased and unfair. Etsy even allows manufacturers to sell their products on Etsy.com, but how come doesn't allow my beads, handmade Jewelries? They claim they are commercial, but I can proof nothing is commercial in my products. There are also people buy from me and sell on Etsy. They are allowed, but when I sell my own products I am not allowed. This is not Fair at all. I think we should get some legal advises against Etsy.

I ordered my fiance shoes from wrapped paradise, a seller on etsy.com and they said it would be shipped on the 20th. Well I ordered them on the 8th. A week after the 20th went by and they still were not shipped. She refunded my money without me saying so and my now wife really wanted those shoes. I will never buy from etsy.com ever again.

I was selling in Etsy for 2.5 years, with 431 sales and 44 x 5* comments. Etsy suspended my account with no reason and without any prevent. Please don't sell in Etsy, as you'll spend your time and efforts to create it. Because you'll lose it. I heard this many times. I think Etsy is cooperating with our competitors or something like that... Don't open a store in Etsy, or buy from Etsy... Etsy is a scammer!!!

Extremely unprofessional and completely fraudulent. I had two shops on Etsy for over 8 years. March 3rd, 2015 they closed one for no reason with over 1,000 products on there. And a week later with no email or notification. I have contacted the Better Business Bureau and Consumer Affairs. I suggest everyone to file a complaint with the Better Business Bureau of NY. They have kept all my fees, which were paid up for the next 4 months. Do not support these people, they are absolutely a disgrace to be in America. And they are complete sell-outs and no longer provide a place for handmade crafts. Avoid at all costs!

I paid nearly $150 for a pillow and 2 cardboard boxes. For that amount of money I expect quality craftsmanship. Instead I received an under-filled pillow that was filled with the cheapest most lightweight poly fill you can get. The finishing seam was all crooked and full of loops that if you cut would unravel the whole thing. The 2 fabric-covered boxes wobble due to one leg being too short and the cardboard is bent in a few places. I offered to accept a 50% refund from the seller because I like the colors and could repair all the items. The seller turned out to be a real nut job. She was all over the place. She agreed to the partial refund, then she acted like she didn't know how to make a refund. Then she acted like she didn't know my email address. Then she acted like my email address wasn't correct, it went on and on. Clearly she was stalling.

I have been a loyal member of the Etsy community since 2010. I buy from people there all the time, belonged to several awesome groups, made a lot of friends and have my own shop. In all this time I have never had a single problem with Etsy. I absolutely loved being a member of this community until the day I actually had a problem and they refused to help me. Last year around summer time I was heavily trying to promote my newly reopened shop and had set up ad campaigns. I kept them on until about early-mid fall. I closed them because they didn't seem to be helping and I made no sales because of them. Well, I don't know how this happened but without my knowledge or consent, the ads started running again all of a sudden, accruing ridiculous amounts of fees which I had not budgeted for nor expected because I didn't know the ad campaign was on because I did not authorize it to run again.

In 2014, there are 1.4 million sellers on etsy share 2 billion dollars per annual sales. On average, it is less than 2000 dollars per seller. Small artisan with decent sales have been constantly reported by many other unsuccessful sellers. And some of them got shut. Some people are laughing. But overall speaking. It will be hard for any small sellers to get decent sales on Etsy. The large sellers (especially US based ones) are selling 10s of thousands each year. Anyway more decent handmade sellers will be shut. And more factories handmade sellers will roll out more stuff here.

Satisfied.

Sent two champagne bottle to be flattened into dishes. I was told that the items were shipped in February 2015; I was provided a shipping tracking number only after a few conversations. Contacted the post office and was told the tracking number was created by a computer NOT the post office - it was the seller personally dropped them off at the PO. After questioning the seller, she was abrupt and told me she didn't have time to repeat herself and would contact when there was movement. When I contacted her again to file a complaint with the PO as she said she insured them for $50; she told me to take it up with the PO; I did and it was discovered she never sent the package. This seller is a scam - she sucks you into sending her bottles and then she keeps them for her own or her shop to sell. NorCal Art Glass from Rancho Cordova, CA --- do not do business with them on Etsy or any site.

I went to my account with Etsy to check on the shipment of my last purchase last month. I couldn't get into my account. I clicked on a link to contact them. Finally 5 days later someone gets back in touch with me with a vague explanation of my account closed. I replied back and when they replied to that message, they told me that I was in contact with some sellers that their accounts were closed also. So now that surprises me. If I had purchased from a business from there that was closed, why would they close other accounts from buying or even selling to others. And I never had any issues with anyone, both as a seller or buyer from their site, and those I purchased from, all gave me good feedback as well as bought any of my items.

Terrible site. The Etsy support team SUCKS. My shop was suspended for inaccurate/false reasons since DECEMBER 2014 and they will not write back to my emails. They ignore me on Twitter @Etsyhelp. NO HELP AT ALL. You cannot be a business owner or be successful with this site if all they do is close real handmade shops and keep the mass product shops up. The Etsy admins have the power over artisans that have a shop on the site. They promote about becoming entrepreneurs and building your own business. But how can any of us do that if there is no help?

8 days ago I ordered a gift for my wife for our anniversary. It just shipped today from OH!! 8 days to put it in the mail?!?! The website said it would ship in 2 or 3 days from order! Now it will arrive late! Thanks a lot Etsy... I will never use them again!

Etsy also suspended my shop about 1 year ago. I sell hats and I customize the brims. Had a solid customer base and perfect feedback from all my repeat customers. I always shipped the same or next day and never had an issue... It was the worst possible timing because I had just moved out on my own and needed all the income I could get. To re-open the shop, they asked for a bunch of things to be done. I did everything they asked, put the story of how I got into the business, provided step-by-step instructions with pictures of how I customize the hats but the integrity team said it was not enough.

I purchased a set of prints from a shop on Etsy, Adam's Ale Prints. There was a delay in shipping, and the owner, **, told me that she would be sending my prints shortly and then marked them as shipped in Etsy's system. When they had not arrived in the time frame she had stated, I contacted her and asked her for an update and the tracking number. While she evaded the question, it was clear that the prints had not been shipped as she stated. Instead of answering my simple question, she instead listed a barrage of excuses and no apology. I told her her response was unprofessional. She then apologized, and asked if it would be okay if she refunded my money and sent me the prints as a gesture of good will. I said fine, as I had already ordered expensive custom frames for the prints and would have to pay to send them back and had already paid heavy shipping on them.

For not delivered 10 months I have not been able to recover the money from siyajewelry. I've sent a lot of emails, repayment bills through PayPal - all in vain, always ignore me. PayPal could not help me because my complaint was outside the time period. I would be forced to write on social networks - so that potential customers are carefully with siyajewelry shopping through Etsy. It appears that for siyajewelry $53 is worth more than his own reputation.

I ordered two items and thought I only received one. My mistake, but I wrote a bad review on the sellers site. I have tried everything I can think of to change that review. I just get sent into a maze of unhelpful suggestions. None worked. I even submitted the order number but that took me nowhere. There are no available customer service reps that can assist you. DO NOT ORDER FROM ETSY, YOUR CONCERNS GO INTO THIN AIR.

I signed up Etsy's listings promotion, wherein you pay a fee for Etsy to list the products of your store. While Etsy said I had 200+ views and so many impressions in the last 30 days, I received no business, no interest, no conversations from other consumers. Therefore, I cannot say whether or not these 200+ views and impressions are valid or if in fact, Etsy's own members are trolling these pages and clicking on everyone's profile just to rack up the fees.

So, it's been a week since I reported a review left by a crazy upset customer that has the f and b word in it and I've sent 3 emails with no response. It's kind of weird to me that the customer support has time to sit around and search for things like "forever 21" and "mossimo" to make store owners take listings down (without bothering to shut down the stores that make thousands of dollars a month making nothing themselves by just buying pre-made accessories wholesale from aliexpress and eBay and running stores that actually hand make anything out of business.)

I ordered 2 items from 2 different sellers last month. Never received anything from either. Have opened a case on one and trying to get a refund from PayPal, after trying to get a hold of the seller. Nothing there. Now trying to get a hold of the other seller as it says it shipped but I never received it. If I don't hear back soon I will be opening another case and asking for another refund. Do most have these experiences often? I started googling about this, and Etsy doesn't sound like it patrols this well at all. I don't believe I will ever buy through them again. Very disappointing experiences.

I have tried a few times to pay my Etsy bill and reopen my store. However, when they say they have sent me a confirmation to my email, and it shows they have the correct, I only have one, it doesn't go through, neither to my junk mail, I've tried a few times, and so I can't even pay the bill. There is no way to communicate w/ these people.

In August of 2014, I ordered a t-shirt from their website. On 8/26, I received an e-mail advising me the order had been shipped by tee4youfactory. I never received a delivery. I have sent repeated email requests to both etsy and tee4youfactory requesting a refund. I never received a refund nor a response.

I purchased some charms from CY Supplies on Etsy... They arrived stamped off center & not looking like the photos online. I tried to return them. The seller was rude, refused to refund, and told me Etsy always has her back. I went through my legal rights as a consumer and lodged a complaint with both Etsy and PayPal. The lady got nasty. She started sending me nasty emails, both on Etsy's conversation page and to my personal email. She somehow got my fiance's first name and my home phone number. I won the dispute and received a refund from PayPal. She has been prank calling my house since.

In 2012 I purchased a custom logo design from "Pixie Modern". As you can imagine, a custom logo design isn't cheap. The same day I placed my order, I contacted the shop to ask what the turn around time was. She told me that I could see a sample in 12 hours. Who can design a custom logo and produce 4 samples in 12 hours?!? I of course I didn't receive a sample in 12 hours but I gave her some time because I wanted quality work. 3 days later, I messaged her again to ask how the logo was coming along. I received a response that said she was working on it and that she had 4 people ahead of me. That's when I started to become uneasy, but she promised that she would have a sample soon.

I ordered a candle holder from Etsy.com and it arrived from Sweet Daphne Vintage, ** owner. The piece came broken but missing the broken part. Attempts to resolve this issue professionally were frustrating, and impossible. In addition, the shipping case in which it arrived was in very bad shape and the owner does not take any responsibility. I will NEVER order from this business again.

I paid for my niece's birthday dress Jan. 26, 2015 including the shipping charges. The store, Signature Collection B's Profile, didn't process my order on time. I was just informed today (03 Mar 15) through my email that I still have to pay extra shipping charges. The birthday party of my niece is this coming Saturday (07 Mar 15). This is very unsatisfactory. What kind of business is this?

Received a broken Vaporizer from seller. Stated on Etsy in excellent condition and stated it worked when she mailed it. Far from excellent. Came in a mt dog bone box with a lot of grocery store bags as cushioning. It came from California to Illinois. No damage to the box but the top portion of the vaporizer rattled and glass bowl had sediment in it. No electrical power in it. I paid $15.00 for item plus $20.00 shipping fee. Now she wants me to pay for return shipping to her to get my $15.00 back. She's crazy as a loon if she thinks I will spend another penny on this bad transaction. I filed a case with Etsy but I know they won't do anything just by reading these complaints. Lesson learned.

I ordered two pairs of custom made nike roshes. The only email received was selling since my they were custom made it would take 2 weeks to make. I didnt get my shoes until 3 months later. I emailed literally every day until I opened a complaint and then a few days later I received my shoes. P L U S whenever I logged into the website is still shows my order as processing!

I wanted to review Etsy itself. And I wish I could give it less than 1 star. Why? Etsy is no longer about handmade items. Etsy no longer gives small crafters a means to spring board their home based business.... Unless your home based business entails buying manufactured products overseas, employing 15 people to slap a tag or ribbon on it and market it as handmade.

I ordered a bandana for my yorkie Timmy. I was emailed shipping date was 1-30-2015, it's now 2-21-15. I've emailed them several times with no reply, and I can't find a phone # for them. This was my last resort, I want to order other things but am afraid of not receiving. All I want is what I ordered and paid for.

I made an order on 1/20/15 for the amount of $94.00. As of yet I haven't received my order which I need it for 2/18/15 for a birthday party. Can someone please address this issue. This is the first and last time I will use this site. My name is Laura **, phone **. My email **. If I don't get my order within 3 days I will get an attorney and Facebook, Twitter and everyone will find out. Thank you. Bank has this #s **.

I opened a seller shop and I didn't notice their guidelines mindfully. Their help center closed my account without notice. When I sent email about it, they behave like threateningly. "Don't open another account, otherwise we will close your shop directly." I tried to explain situation to their help services, I said, You're right, I didn't read your guidelines carefully." If any possibility to consider it, they answered negatively. I guess that this is not fair. Etsy customer service is really horrible.

No protection against fraud. I bought a necklace for one of my bridesmaids from "Sharies." The necklace came broken, and when I returned it she was rude bordering on cruel and she: denied it was broken, told me that it was my fault if the necklace was broken because she posted an image of it. Told me that I did not know how the clasp worked and that's why I thought it was broken. Told me if it was broken, the mistake happened in shipping. Told me there was no possibility of returns and I should have thought of that before I bought a necklace from her. Told me I had no recourse for reporting internet fraud because she clearly states on her Etsy page that she accepts NO RETURNS. I can see why.

WOW, that is all I can say. I placed an order February 4th, 2015 via ETSY, credit card charged and email receipt received with NO shipping date. One week later I contacted the shop owner Stephanie who apologized for the delay and via email stated that the order was shipping out at the latest the next day. On February 18th, I again reached out, Stephanie went on to create a very convoluted series of emails that ended with her canceling my order. This was part of a gift - so much for that. She then took the time to accuse me of not knowing "how to read" and and being uncaring because she had health issues, as if I could know that? This is a very unreliable and clearly unprofessional shop and owner.

I tried to open a store there and had some questions that the help pages could not answer. So I emailed Etsy. Two weeks - no response. I emailed again - same story. TWO months later I got a response telling me to refer to the help pages. I emailed back and got the same response a MONTH later. So they do not even bother to read your email. I think that a competitor of Etsy managed to get the HR manager position there and has hired people who are deliberately ruining Etsy from within as such poor support you do not even get from eBay. Maybe the Etsy support does a wonderful job anywhere else but from thousands of reviews from sellers I gather a strong opinion that they are a bunch of pests who will eventually be replaced or ruin Etsy for good.

I went to order a ring on etsy and it said privileges were suspended. Don't know why. It said to check email for reason, no email, junk, spam, nothing. I tried again to find out why I could not order, using it 3 times previously with great results. So frustrating to be told suspended with no explanation of any kind. Feels like slap in the face. I tried several ways to get in touch. No go.

The items I ordered arrived 6 weeks after I'd ordered them then found myself having to pay a further £15 at post office as etsy didn't cover the costs even though their website states free postage - complete joke from start to finish - not recommended.

Ordered a rug from Peru in November 2014. Seller charged my card in December 6. Did not receive item until February 4, 2015. It was the wrong design, the wrong colors and trim was thin thread vs. wool tassel. It was an ugly dark thing when I had ordered something bright and cheerful. Wasted weeks and weeks of daily letter writing back and forth. Forced to pay over $37 to ship back or PayPal would not refund. Still waiting for Etsy to take escalated action.

I joined Etsy in July of 2014. I began a small business hand painting white canvas tennis shoes. Most were Chevron with monograms painted on them, and I would also accept custom request orders for people who wanted specific designs painted on their shoes. During Christmas my sales in December reached nearly $600 for the 1 month alone. I had begun to build a great customer base and a good reputation for my work. This business has been helping me with a little extra income on the side while I am in school earning my degree...

I purchased a package to have my website created from TinkStudio (A Woman named Ivana from Czech Rep). I had to constantly be on her to get things done. I logged a complaint and things started moving. She was to give me a user guide so I could update sections of my website. She was suppose to provide me with my "webdesign files" - I never got. Her package was to have her host site for 1 year. I asked her to please give me the files as I found a local company to host in USA. She has ignored my emails and requests. I emailed Etsy and they will do nothing. I have copies of all the interactions between us.

I ordered a sweatshirt for my niece at Tee It Up Tees on Etsy. The size they had recommended was way too small, so I asked them if I could return it. (I have a copy of the conversation.) After I returned it, I sent constant emails to their site and heard nothing back. They kept my payment of $27.95. ** I have since sent a certified letter to the owner recently, and I told them I was filing a complaint. I haven't heard back yet.

I purchased a large and heavy statue from an overseas seller, and paid $150 to have it shipped by boat. More than two months elapsed between the transaction date and the item being shipped. It took another 13 weeks for it to reach me. The statue arrived damaged -- part of it broken -- and it was not the specific piece shown on the seller's Etsy listing. The statue I received was the same design as that listed, but of far lower quality. I tried to come to a resolution with the seller, but had to turn to Etsy for help.

On December 29th I placed an order from DistressedMeNot for some wooden Chevrons. Estimated time for mailing was January 12th. Initially Sally answered my e mails, but no response to the last two. I want the chevrons but I'm getting a little nervous because she has not responded to my requests for updates. It's a bit complicated because I'm having them sent to a cousin in AZ. and I'm trying to keep him in the loop. I'm not asking for much. I just want to know if I'll get my order since it has already been paid for.

As a seller, I spent a lot of time setting up my store, making sure my pics looked good, getting business cards with my branding and etsy shop, linking all my social media etc. I make handmade items and they take weeks to make so everywhere in my shop it explains that the items are handmade and how long they take. I posted this in my shop description, in my shipping information, in the ad body, in the reply emails and in the reply comments. I still struggled when my items were shared on a large website and I had an influx of orders. I went from a 2 week window to a 5 week window. I did everything I thought I was supposed to do and it still wasn't enough. I actually took time off my day job to try to catch up.

I ordered party favors from Terri ** from Cards and Moore. She required 6 weeks of time to make items. I paid her, ordered 6 weeks ahead of time - changing my party date to accommodate her and she decides to cancel 1 week before the party - leaving me empty handed! There's no recourse on the site or any help protecting the customer from these unprofessional people that take advantage of consumers! Etsy doesn't support the consumer and lets unprofessional people abuse and cheat the public!

I placed a Christmas order that I never received due to the seller providing insufficient postage. I contacted Etsy.com first via email and then on the phone to ask for assistance in getting the seller to provide a refund. They were unresponsive and rude with no offer to support me. As a customer, I would never recommend an organization that placed no value in customer service and performed a cursory perusal of the situation before deciding they could not assist. DO NOT USE THIS SITE.

I ordered items from Mimosas Designs for an upcoming baby shower I am hosting. Have not received the items nor can I get any information about my order. My credit card has been charged but the seller has not responded to any of my inquiries. I am contacting my credit card company to try to get my money back. When I read the customer reviews on this seller's site, the negative were answered in a very rude and snotty manner. Will NEVER order from this vendor again.

This is a true account of my experience on Etsy. I have been a seller since 2012. I had over 200+ items for sale on both Etsy and Ruby Lane. I sell one of a kind antiques. Etsy has something called "Direct checkout". When a customer buys an item they can purchase through this direct checkout. Etsy will keep the money in their escrow account for 5 working days. This allows them to make money on your money. Just a scam. Each and every month they charge me high fees. In fact, my total sales for 2014 where $6300.00 and Etsy's fees were over $4200. I made nothing. In comparison, my sales on Ruby Lane are over $60,000 and my seller's fees were under $400. Ruby Lane.com is a long term professional site for all types of vintage and antique items. Etsy continues to email me for seller's fees even though I closed my shop. Just today they billed me for a shop that is closed. Stay away from this terrible company. There is no phone number to call them, no live chat, just an 877 number that rings for over 17 minutes with no answer. They are a dying pathetic fraudulent company.

I signed up for Etsy in June or July or last year then I started working on my boutique with Etsy in November. I'm very disappointed because from Nov to 4 days ago they closed my boutique saying that I don't have all handmade items in my boutique. I don't what the issue is and I don't know how to fix it. Every time I write them it takes forever for them to write back and I think they are giving me the run around because I'll ask a question she tells me something totally different than what I asked. I posted unhandmade items when I started in Nov but they wait till after I post 38 items, 22 or 23 sales and I think about 10 admires and then close it down. That's ridiculous. I'm going to miss the people I made friends with and I really had a good time having my own online boutique but it's okay Etsy won't stop me. Be looking out for CSW Boutique or Google my boutique name. I already had a website so I'm going to just upgrade and keep it moving.

I like Etsy most of the time. But they allow too long of waiting periods between the time you can order and the time you can complain or make case if you order is not going right. I've ordered a lot from them and especially if you order something they can email you they take their time emailing your order that you payed for already. You sometimes even have to remind them or ask them why it's taking so long. Not very professional at all. I'm not pleased at the way that's been going.

Etsy's return policy is not consistent with the vendors' policies and they weren't clear. I had the worst experience with this vendor by the name of KristinDangerDesigns who was not only unprofessional, she was very argumentative and emotional when I requested for a refund. She even accused me of ruining her livelihood when I opened up a case with Etsy. The reason for my return was item was not done as described on photos/website. After multiple conversations with KristinDangerDesigns, the final product which was customized was still far from what was described. To get hold of customer service at Etsy is almost impossible. Their intervention is time consumer and un-conducive. DO NOT BUY ANYTHING FROM THEM. Quality control is bad, customer service is even worse. And I would say better off with Amazon.

As a buyer and seller on Etsy, I have had no issues. Everything I have ordered is shipped in a timely fashion and everything I sell is shipped within 1-3 business days. Maybe read their shipping policies and reviews prior to ordering.....and don't give up on all the honest shop owners/creators on Etsy!

On the 20th.November 2014 I ordered a child's T shirt from J L T shirts via the Etsy website. I received an email confirming the order. I also received an email the same day from the supplier saying that they were a bit behind with their orders and goods would be about 2 weeks late & if I needed to contact them would I do it via the Etsy web site (there was a link). I paid by credit card & the goods were charged the next day. It is now 27th January 2015 and no goods have arrived, despite using the link provided to contact the seller and contacting Etsy via their review link I have heard nothing from either.

4 contacts to Etsy, no response. 2 contacts to the seller, no response. Still no product.

I ordered the Tazanite Drops from a vendor on Etsy for my fiance... I work in a business that purchases gemstones from around the world, so we employ a full-time gemologist. I showed him the 'tanzanite' drops and he laughed... material was just colored, faceted glass. Buyers beware... the advertisement was a clear example of false advertising.

I have bought items quite a lot of times from etsy.com and have never had any problem with not receiving my goods or with getting a VAT & customs bill and handling charge as my items came into the UK. As a result I have started a shop on etsy.com but have yet to make a sale probably because so many people do worry that they may have a bad experience as most of the reviewers here have. My advice if you are unsure is before you purchase and if you don't see any reviews ask a question or two, see what sort of response you get, as conscientious sellers will respond promptly and helpfully or if there are lots of bad reviews be cautious, I myself have been caught out on MISI.com (a similar site to etsy.com) when making a purchase and I did get my money back eventually but I did have to jump through hoops to get it back even dealing with PayPal.

I bought an item from a shop 4 months ago and never received the item. I tried to file a claim and I was told I was too late. I had to search the website for several minutes to find how to contact them. I'm guessing they don't want to be bothered with issues. I see other complaints of the same nature on here. Don't bother with Etsy!

Only ones making money may be ETSY since the changed shop owners promotions. It is evident in tracking. Shop owners are being charged for clicks and there are click happy people just looking, never buying. They have pet shops, too. BAD news.

Etsy closed my shop after only a day of being open stating that my pictures were not good enough. Fine, let me improve them. But they completely deleted my entire account and shop and informed me that I couldn't open another store nor could I open another account to make purchases on etsy either. Totally messed up! Ban me for trying to open a shop that you didn't think was good enough? What the hell? So I can't buy or sell on etsy just for trying to open my own shop in etsy and getting rejected. Pretty harsh standards there! I felt like I was being disciplined for something I could not possibly foresee.

I have shopped on Etsy for almost 2 years and never had a problem until now. Before if I had an issue with an order, the sellers always responded promptly and professionally. I am usually very easygoing, but I do not like being lied too. Here's my story - I purchased fabric on a Monday and paid for priority mail shipping. On Friday the order had not shipped, so I emailed the seller. The seller quickly responded telling me the fabric would be shipped that day. The seller didn't ship the fabric on Friday (as they stated they would). The seller sent the item on Monday (1 week after I purchased it). I sent the seller an email and asked why it wasn't shipped on Friday. The response was "we don't make promises on when we ship an item" and told I was no longer welcome to shop there.

What some consumers forget about reviews is some customers could generally have had a bad experience, but what about the scammers that are out there too, and there are TONS. Wanting the items, their money and leave a bad review, and Etsy DOES NOT stand behind sellers. As long as they pay their fees, they don't care what happens even with hard evidence. Lucky most use PayPal and tracking number there is a sign of hope. Sellers are not allowed to release this information to rebut review without having it deleted by Etsy themselves whether or not true - it call confidentiality. Or my favorite is when a buyer buys something has it specific to them wears or uses said items for their event, then expect the shop to take it back and give full refund including shipping, and if they don't then they we normally say "well you know I still haven't give your review" so that poor shop is out time with family, money, and now has to try sell a custom order. Good luck.

Purchased jacket--accommodating service--helpful--nice service. No complaints--they even contacted me that shipment was delayed a day or two due to bad weather.

About 6 months ago, I discovered Etsy. I sell some but I buy more. Right before Christmas, a seller I had bought an old doll from, wrote me through their conversations and asked me if I would be interested in buying two other dolls she had. After she listed them, I bought them and we agreed she would hold them until the first of the year before she mailed them. I asked her on the third had they gone out. She said she would mail them on Monday. From that time on, she would not answer my inquiries anymore.

I had ordered from a seller on Etsy what were pictured and described as a set of Christmas package tags, properly aged to perfection. And what I received was a set of the tags, exactly as pictured and described by the seller, but to my astonishment, these tags were obviously scanned and then printed on a colour copier, on flimsy old paper, to make them look like they were vintage! The tags were obviously cut by hand and all were very crooked when I tried to fold them. I had bought satisfactory items from this seller before. So when I received these tags, I was very disappointed. Needless to say, I never bought from this seller again because I felt very cheated. Also, as an avid collector of vintage items, I do find that Etsy is very overpriced on most items. It is very disappointing and frustrating.

I tried purchasing engraved jewelry before Black Friday. Guaranteed 2 week delivery. Of course it never came. I filed a complaint with Etsy and received NO HELP. I contacted a bunch of other women who left reviews similar to mine. The owner of Committed Jewelry complained about me banding people together so my account was suspended. Nice huh? LoL, so Etsy helps the bad sellers and punishes the victims if they complain too much. I would never use Etsy again. DONE!

I ordered a sweatshirt for my daughter for Christmas and it was supposed to arrive on time. I had completely forgotten about it until Christmas when my daughter mentioned I did not get it for her. I went to the Etsy website to contact the seller and saw that my payment was received but the item was not shipped. I typed an email to the seller and the Etsy website informed me the store was no longer open. What? So I opened a case with Etsy and told them what happened. They said until the seller fixes the issue with me they cannot reopen the store and then closed the case. But wait - what about my money? How can you just close the case when I paid for something I never received? This happened to me once on Amazon and Amazon gave me my money back and they went after the seller. I will never order from Etsy again as they are unhelpful and I cannot even find a way to contact anyone else as there is no contact us button.

I ordered my very first-ever purchase on Etsy from Sudsatorium this past summer. It is a soap shop from Toronto, Canada. I ordered a $90 custom-order of hair and body products, which were supposed be smell like vanilla & patchouli. I was going away for work from June-August, so I placed my order at the very beginning of May. I told them about my need to have the order delivered before June 10th. As I was ordering so far in advance, AND I live only an hour or so away from where they ship from, I was assured it wouldn't be a problem. Well, the whole month of May goes by and I don't receive my order. They tell me they shipped it, but they don't know what happened. They offer to reship it. So, I wait another 10 days, and nothing. I then had to leave for the summer and told them that I wanted a refund. They gave me a refund but when I wrote a 2-star review for their Etsy shop, they said they would only reship my purchase free of charge IF I wrote a 4 or 5-star review. So I did. I wrote a fake a review simply so I could actually get the products I ordered.

I thought these reviews need a little balance. It seems like a lot of people are rating Etsy on a whole based on individual sellers. Etsy is a handmade community made up of thousands of different artisans. Sure, there are some sellers who are terrible at their job. They should not be running a business. But there are thousands of sellers who are wonderful! Committed 100% to quality and excellent customer service. I have been selling on Etsy for over 2 years and have over 700 5 star raving reviews, that doesn't lie. I have also been shopping on Etsy for the same period of time. I have dealt with some shops that have been a nightmare. It's usually my fault for not reading the shops reviews before I buy. But I have dealt with waaaayyyy more awesome shops! I have build friendships and wonderful business relationships with many of my suppliers and customers.

I told them I tried several times. They still said "Sorry." You could do something and try to open a case. This may take up to 6 months. Be careful with them. Do research before purchasing.

Tried to sign in, said my account had been deactivated. Clicked on the reactivate button (why would they deactivate it anyway without any kind of communication? Bizarre and unprofessional) and it said there was a problem with it and it could not be reactivated. I will lose 2 months of paid-for advertising for my handmade products. DO NOT trust these people with your money!!!

I've purchased on Etsy for over 4 years. Products included handmade soap, lotions, lip balms, hand sewn items, sewing and knitting supplies and screen printed t-shirts. Every item was excellent and the sellers were courteous and professional. I bought another 16 gifts this holiday season. They were all perfect. I always read the shop's reviews and pretty much know how reliable the seller is before ordering. READ the REVIEWS, folks. It can help. One or two low reviews might not mean anything except an impossible to please buyer. If you see a pattern of poor feedback, run!

I really liked an item and wanted to buy it. For 2 days I tried to use their payment process, PayPal, but it was not working. You cannot contact Etsy. The email that I sent, asking for help, was answered with the suggestion to contact the seller. I did and after 4 days, agreed to send a Money Order to the seller. You can guess the rest of the story. The seller took the $377.00, cancelled his Etsy account and his cell phone number. Etsy said they couldn’t help me because I had not used PayPal.. but Etsy, I tried for 4 days!!!! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money. It has been reported to the police. There is no support for the buyer. Beware!

I ordered something for my daughter for Christmas from Etsy on Nov. 21, 2014. The item showed shipped on Dec 4, 2014. Four emails later, I have received no response back from Etsy (Rosalynn **) and did not receive the sweat shirt I ordered from Christmas. Not good business. I don't leave messages or file complaints but will never order anything from Etsy again!!!

Ok what new? Getting scam paying for something and not getting it. What make me mad is not so much that I paid for an item and did not receive it, it is their no "customer service support". There is really none, no one to write to and no one to talk to. I refer to it as a game.... they have this link that says "contact us'' but when you click on it, you get to a drop menu with questions. You have pick one and then they give you few answers, to pick so you do that as well. After that you get to a page that says, “Did we help you?” You click on NO, and guess what happen? The game start all over again.... drop down menu all over again. Sure I know it is a chance we take when we shop online. BUT what about providing a customer service with a phone number or email address to be able to reach anyone?????

Made an order paid over £26 for the item plus over £10 postage! Looked at the first drop down box saying postage and delivery which doesn't state anything about custom or handling fees by postal services, underneath this is a further box for full details which then tell you you may be charged customs charges but no fees listed and nothing about handling fees. The package arrived at the post Office Depot and they wanted a further £5.10 for customs charges and £8 handling fee.

Im glad I had PayPal as a payment method shield. Giving an email through paypal only, could it be okay though an old address or any address gets to sellers that say they send their small cloth items in greeting card envelopes with only a standard stamp-so says sellers afterwards?? From start to finish, insufficient site qualities to pitting personal conversating pressuring buyers and sellers into losses or giving up or Worse give private information. Uncalled for!..While Etsy hides or Ignores!

I've read a lot of comments by people who have had trouble dealing with the Etsy company or sellers on Etsy. With Etsy, it seems that people can't find their phone number. Well, it's no wonder since they don't post it on their site. However, if you use the Better Business Bureau's site, you can easily find their address and phone number. I'll repost it with a link so that you can see for yourself: ** , Phone: (718) 855-7955, Fax: (718) 855-7956, 55 Washington Street, Suite 512, Brooklyn, NY 11201, support@etsy.com, http://www.etsy.com.

I purchased a pair of glass candlesticks from an Etsy supplier -- Slipperyreef.com in St. Augustine, FL. On their first use, one of the candlesticks shattered from the heat of the candle. The supplier, Slipperyreef refused to either replace it or issue a refund, denying it was a product defect! When I tried to report this to ETSY I found that they have contact number or customer service dept. They just point you to the supplier. That's outrageous. Amazon oversees their suppliers very carefully. Etsy clearly does not. It's not worth shopping on Etsy and I will never make that mistake again.

Etsy posts only 5 star "reviews". I've looked extensively throughout the site and I can't find a single review of less than 5 stars!!! Amazing!!! How can they sell so many quality products???? You'd think out of thousands of sales, one person would be dissatisfied??? They wouldn't possibly be editing their reviews, would they???? After all, could a company that removes reviews of less than 5 stars be trusted???

I ordered two items from Etsy. The ad said they were "ready for shipping". The ad did not include the fact that the shipping took two-five weeks!!! Still haven’t received them. Seller said she won't refund money until she gets product back. I have NO product to return. NO help from Etsy. No live contact info listed, site constantly redirects me back to the seller who is no help (has no tracking info, of course). I will never use their site again. Etsy - Spend a little more on live support!!!

Up until a few seconds ago I was selling on Etsy. All items were handmade. On two occasions I received notice of purported property infringement and the items were taken down from their site, yet other stores who have the same or similar items remain listed for sale. This is unfair practice on the part of Etsy, if it "infringement" for one, it's infringement for all.

I ordered products from a shop, Fabulous Rocks. Their page said 2-5 days processing. It took 10 days to process and 8 to deliver. It was too late for me to use the products. When I asked the shop where my items were, they began harassing, threatening and accusing me for the problem. ETSY will not respond to me. I am being seriously harassed and it is against company policy. I am shocked at ETSY for allowing this.

Ordered an item from KMDesignsBG on etsy. A mistake I won't make again... EVER. After waiting 2 weeks, I messaged seller to inquire regarding shipping, as status had not changed in 4 days (shipping status said info had been sent to PO from UPS which didn't make sense to me so I inquired for additional shipping information). I was rudely informed (by this seller) that the CUSTOMER is responsible for managing shipping, NOT the seller.... Really? So, I left a negative review (after receiving multiple rude messages from seller with words in all caps as if shouting at me) and the seller conveniently cancelled the transaction which caused my negative feedback to disappear and made it impossible for me to leave feedback for the item, regardless of the fact that I paid for the item.

I ordered a gift on Nov. 10th with shipment scheduled the last of November. This shipment has been delayed no less than 4 times. Their team does not seem to care about customer satisfaction or the need to have a certain delivery date. The standard answer, "we are working hard and we'll ship it as soon as possible." As of this writing I still have not received a shipping confirmation... 5 weeks out and counting.

I have online correspondence with vendor, never received product. They had difficulty with postal service and asked what I'd like to have done. She stated that she'd make it right. I wasn't able to respond, as soon I'd like. The period of time for the transaction expired = not sure. I was going to file a complaint with Etsy but it appears I'm outside the period of time to file. I sent another email to peanuttree explaining that I was uncomfortable with this process, etc. She hasn't responded. She has great reviews, I'm a little baffled by the process and thought the seller would rectify the exchange. They haven't.

I am an Etsy seller and buyer. I have made numerous purchases through etsy and have never had any problems. I currently sell on Etsy and have been for a few years and have always given excellent customer service. Etsy is a place where regular, everyday people (not corporations or big brick and mortar stores) can sell their handmade wares or vintage items or crafting supplies. Most of the vendors are regular folks that have regular jobs and have regular families and domestic lives and chores. They do this Etsy thing as a side thing and most make very little side money from it. It's mostly a joy for most of these people to make things on their little bit of spare time that they love to do. They are not surgically connected to a telephone or computer and they do not have the resources to hire a telecommunications person or company to take calls and answer emails all day long. They have to find time to do that during their busy days.

Etsy.com can't help you when one of their seller are fraud, so don't waste your time. The seller is NoliePolieOlies, I bought a pair of legs warmer on August 27, 2014, never received them and nowhere we can contact this people, just email that never respond. Very disappointed.

Sweater Dress, and Wing Rings - I ordered and paid for these items, and was told the rings shipped, and still haven't received them. That was 2 weeks ago. As far as the Sweater Dress Nothing! I will give a little more time then going to Pay Pal and getting my money back. There is no way to contact the seller, because they use Etsy name and no way to contact the seller!

I absolutely adore Etsy! Although I don't have any experience as a seller, I have PLENTY of experience as a buyer! There is something about buying something straight from someone else knowing it is made by hand that just makes it so special and unique! But here is a tip for buyers: ALWAYS check reviews for shops! I like to see if there are any recent reviews (so that you know they actually complete the transaction). Also, I like to message the shop and if they don't respond in about 2 days, then I decide not to buy. I get it, you always have those doubts when buying from others, but I suggest doing your research and finding out if they are reliable or not before making ANY purchases.

I have recently reported to the Etsy Marketplace Integrity all the fake high end designer items (Chanel, Versace, YSL, Tiffany), etc. including pins/brooches, ribbons, etc. and absolutely NOTHING is done to stop their sellers from continuing to sell fake merchandise or merchandise not for resale. Additionally, ETSY does zero review of the items on their site to ensure their authenticity and then when the public (me) reports these items, nothing is done. Buyer must beware on this site and shame on you ETSY for not having a zero tolerance for counterfeit merchandise or the sale of merchandise that is not for re-sale!!!!!!!!!!!

Etsy.com isn't "user friendly" when it comes to opening a case file if you purchase item(s) online and request a return & refund from the seller. Had problems opening a case file and when I tried to contact Etsy's tech support for assistance they were very slow in helping or even never contacted me by phone or email. I will never ever use this website to purchase anything again. Even when tech support did call their representatives were uncaring and rude.

The only reason I gave this place a one star is because I couldn't give it a zero. I had recently purchased an item on Etsy from a seller named craniumcouture. Once I'd received the item, it was not as described and I tried to return the item to get a refund. Not only was I harassed by this seller but she had accused me of lying. Then she put on this facade and said I was harassing her. They approved sellers who do business unprofessionally. The seller refused to seek any resolution with me. After a grueling 2 weeks of calling Etsy back and forth and anxiously waiting for a reply back from the seller, I didn't receive my money back. My efforts and time had been wasted. One of the worst customer services that I have ever experienced. I will not be purchasing from Etsy anymore. Unless you're willing to take that risk of never seeing your money back again, I would suggest you don't buy anything from this website.

Etsy's customer service is terrible and barely non-existent for that matter. I bought an item in one of the Etsy shops and one day after my purchase, the shop and the seller were gone! That is, shop and owner no longer available. The owner took the money and run closing his account and shop without sending my item (now I doubt there was any item to sell at first place). What could I do then? I tried to open a claim at Etsy's website: impossible, there are no links available for that matter until 20 days after your purchase. Great. So I tried to contact Etsy' customer service, and this is how they handle any problem like this one - Etsy: Ask the seller via his Etsy account about the problem. Me: But I've said that the seller closed his account and his shop one day after I ordered and paid for the item! So I have no way to contact him and I doubt he will be willingly to reply anyway. Etsy: Then contact your bank service or paypal. Bye!

I purchased a stocking for my son. They took the payment out, but the item has yet to come. I'm very disappointed. There is no way to call a customer care number. It's a horrible site. I will never place a purchase with them again.

I ordered Mystical glow necklace and paid on 1st October and today 7th Dec still no product. They say it's been sent 3 times but postal service slow because of Christmas. They even said if I gave them 5 star for service they would reimburse all costs. Bad service for an item I haven't received. Facebook need to check advertisers and hopefully PayPal will get my money back. Poor excuse for a company.

Placed an order on Etsy from RostLakeCottageCraft On November 14th, 2014. Item never shipped. Sent three emails to shop owner, with no response. Emailed Etsy this information and they responded three days later that I had to contact Shop Owner and work it out. I responded that owner is not returning my emails, and they responded with the suggestion that I have Paypal deal with it. It's not much money, but it’s fraudulent. The main problem I see is that Etsy has no regard for people using their site. Why are they not policing the folks opening shops? They sit back and collect their share of the transactions and take no responsibility for the frauds going on in their website. Honestly that's no way to do business.

I ordered a cell phone case from "putuayucase" on etsy. The payment was taken right away. Well needless to say it's been a week later and after 6 emails with no response I still have not gotten it. It was my mistake to deal with this joke. I do not recommend anyone to deal with this website. You might as well throw your money out of the window versus these scumbags putting it in their wallets.

I ordered a Nightmare Before Christmas cross body bag in November. They were paid through PayPal and I checked my credit card as well. I have emailed them 2 times previously in November asking when I can expect my order. No response. I sent another email today as well. They do not have a phone to contact them. It's been almost 1 month. Nothing. Please let me know what is going on.

I'm not sure people understand that when you buy from Etsy you are buying from individual shops. Look at those shop policies and their reviews before you buy, if you don't like what you see don't buy from them. If you use Paypal when you make a purchase and you don't get the item or it is not as described YOU CAN GET YOUR MONEY BACK, just file a claim with Paypal. Also, just because a seller doesn't respond to your 5 frantic messages that you sent them today doesn't mean you are getting ripped out, these are individuals and not all of them are great at responding to messages, they might be out in their shop making that item for you!

I am seller on Etsy about 3 months and selling handmade copper products from Turkey. Last week they have send me an email which requests detailed shop info. So I prepared everything so clearly. Also prepared a video which shows all processes as they requested. But they haven't watch it (I know because I can track it from YouTube) And they wrote me that I am a reseller and I haven't designed my products. So I shared my drawings with them. But no way. All my efforts gone with my shop. It is not fair!

I was a seller on Etsy. They suspended my account without telling me. After numerous emails they responded and stated that I did not make my clothes from hand. Outrageous. They are rude and unprofessional. I recommend that you don't buy or sell with them!!

I made many successful purchases on Etsy and paid through PayPal. About a week ago, I lost the ability to checkout or even review items. In addition, two of the items I bought should have been here by now but I can't communicate with the sellers because my etsy is not working.

I purchased an item from Etsy.com a couple of weeks ago, they charged me right away and never sent me the merchandise. I have sent them three emails and they have ignored all my communication. UNLESS YOU ARE WILLING TO WASTE YOUR MONEY AND NOT RECEIVE YOUR PAID MERCHANDISE.. based on my personal experience, I DO NOT RECOMMEND ANYONE TO USE "ETSY.com".

I have been very happy with my transactions on Etsy. I bought a lovely glass lampwork pendant and a beautiful opal from Australia. I don't know if I was lucky but after reading all the negative reviews, I am very hesitant to buy anything else on truthfully.

Unfortunately, my experience with ETSY was unsettling. I purchased a digital version of an invitation that I built from their website. The sole reason I chose to buy a digital version and print the invites out myself was because of time constraints. I was loosely aware of their policies, those that I had glazed over in the fine print on their website. Once I made my purchase I viewed my digital receipt to look the order over. However, the expected shipment date for my order was more than two weeks after I placed my order. That was way too long for me to wait and it seemed very long to wait for a digital invite to be emailed to me. I immediately tried to cancel using their order cancellation link. It sent an email to whomever in which I explained my reasoning for cancelling.

I just ordered a teatox from etsy from this shop: Sexyteatox ..... and my order was supposed to have been shipped yesterday. Now I ordered 3 days ago, okay... I can be patient but I have been contacting the shop and surprisingly no response like wow!! I’ve contacted these people 4 times, I know 30.00 isn’t a lot but that is called STEALING. Etsy doesn’t even have a Safety program for their members just in case they just let any and everyone make an account and I read their fine print today, these idiots even say that they cannot guarantee that the shop is legit, like they should really be shut down. What a rip off. So now somebody overseas has my money and card info, what a Joke!!

I order a greeting card called Ying & Yang for $5.00 on Oct 30, 2014. I have never received this card and my credit card company was charged the amount. I have called the phone # that appeared on my statement, but you get no one live. All I have gotten is answering machine. It will tell you their hours and you call during this time period, but the machine will tell you they are not there. I wouldn't order a thing from them if they were giving it away. Pinterest should not allow them to get on their site, because I think it amounts to FRAUD!!!

Emailed at least 8 times and never got response from seller. Now 5 days from time it should have been shipped and still can't get in contact with seller. Turned over to PayPal to try to get my $198.00 back.

I made a purchase from Etsy, seller Aya ** from Aya jewelry. It's been over a month, I have not received my order. I Tried to reach out to the seller to provide me with any tracking information, not helpful. Very rude, and refuse to give me a refund unless I deleted my negative feedback I submitted. This is horrible service, I'm very upset and will not purchase from her business again.

I placed an order on October 24, 2014 through Etsy on Garden of Francis. I paid the vendor per PayPal and never heard from her/him again. No email, no shipment. I filed a complaint with PayPal, don't know if that will help. I will never order on Etsy again.

The earrings are too large a gauge to fit me. This is my fault In choosing the wrong size. But they are also cheap looking and overpriced. She not only refuses to let me return them but has said to me if I return them anyway she will refuse them. Cheap quality, wrong size and terrible customer service. I am done purchasing on this site unless I am able to return them.

I have ordered at least 3 items now on Etsy where I paid for the item and never received. I looked to Etsy to help me on my behalf, but they do absolutely NOTHING! They tell you to work with the Vendor who has obviously skipped town and you do it, because you want to give the Vendor a chance to send it to you, because you would want that same courtesy. Then you don't hear from them at all, you look to Etsy to help, they don't even respond! Now it is TOO late for me to go to paypal to have some recourse there and get my money back. Don't do business with this company, unless you take your chances. They are not like Ebay where they will help you if your item is not ever shipped to you. The status on my order kept saying it was shipped. But clearly the vendor just put the status as shipped so I wouldn't question it. Etsy is the worst company EVER!

When you have a great product and wish to sell it, Internet is definitively the best way to have a global footprint and sell it all over the world, and market places are likely to be the best shortcut and money saving mean to promote your wares and brand. My project of making beautiful washed linen bedding at a reasonable price started with a particular market place in mind, as I thought it is corresponding perfectly to the crafts I wanted to propose, with the possibility to custom make items as per customer's requests, a close interaction with customers, Etsy has all that. My store was online.

This is a bit confusing, so I'll list what happened: 1. Found an item on their website I wanted at The Cherry Chic shop; 2. Placed the order; 3. Got a pop-up requiring me to sign up with Etsy to continue; 4. I decided against having an account with them, so I'm thinking the order would not be put through or cancelled; 5. Order went through anyway; 6 Contacted Etsy only after setting up an acct with them because it was the ONLY way to contact them; 7. They said they could not cancel order or refund my money, but would have to contact the shop. Etsy is the name on the charge! 8. Etsy referred me to an email address for the Cherry Chic shop. They will not respond. "To ** Nov 6 at 7:30 PM. Cancellation request for Order #** on Nov 6, 2014." This kept showing up when I tried to cancel. "Hold on! You still need to confirm your account. Go to ** and look for the email from Etsy." I don't want an account with them. It never gave me an opportunity to cancel during the purchase process.

Placed an order on October 27 through Etsy. Order required payment through PayPal, which I did with a credit card. PayPal paid the vendor and then...nothing. No shipment, no response to email to the seller. This might have been a $17 lesson not to ever do business with Etsy again.

I ordered a beautiful wig (based on photo) and I received a completely different wig. They refused to refund my 160.00. If I wanted to return the item there was no way because they refused to give me a return label. The wig came from China and it cost more for the customer to ship it than the wig costs itself... NEVER NEVER EVER BUY A WIG FROM ETSY.... IT’S RIP-OFF!!!

What is with all of the negative reviews? I see a lot of shoppers writing about issues with shops, not Etsy. Etsy is just the fabulous marketplace created for creative people to sell their handmade stuff, and vintage too of course. There's millions of people on Etsy, they could not possibly handle every single issue someone has with every shop. If you have a problem, contact the shop on Etsy. Not Etsy. You can file a dispute with Etsy through your order or file a dispute with PayPal and email the shop directly. Just because there's a few bad shops on there, doesn't make Etsy a horrible place.

I joined Etsy Uk thinking that this was a UK equivalent of Etsy. After searching around, choosing objects I'd like to buy and adding several items to my favorites list I was finally ready to buy. Only then did I realize that all the items were being sold in other countries - mainly the US - and the postage charges were higher than the items I wanted to buy. I'd wasted a huge amount of time only to find out that the only thing 'UK' about Etsy UK was that they display the prices in GBP.

I initially wanted to give Etsy 3 stars but after careful consideration I opted on 1-0 stars. I've had both positive and one extremely negative activity. Of course the negative trumping the positive. My issue is not so much the fact that there will be fraudulent activity on etsy, it's the time frame of which they're willing to cover the lost funds. My order was made on August 2nd from "the African shop" based in UK. Items did not arrive to the US until September 4. I was given the option to return. Items didn't arrive back to the UK until Sept 30th. It's been a month now since I've awaited a refund and now the store has completely disappeared. So, how is that now my fault for "waiting too long" when in fact I moved as fast as I possibly could, yet the entire transaction took 2 months PLUS one month of rigmarole from the seller claiming they had put the money in my account when clearly they hadn't. This needs to be reviewed. Not to mention like everyone else, Etsy doesn't give two hoots about a complaint. I've sent 2 and they've not responded. Unfortunately, I will NOT be purchasing from Etsy again due to this experience.

I have had my Etsy account for over a year now and I was just shut down because a customer claimed they did not receive their product. I provided tracking information with customer service and the customer but my shop was closed permanently, even my mom and sister's account because we share the same address. We have paid all fees without no issues over several hundred! I loved Etsy because it brings in great customers but that one bad apple can literally ruin your business forever. Forget all those 5 stars you worked for and all those 100+ great reviews :( one person can actually try to ruin your life including tracking you down on facebook and calling your employer to fire you... which did happen. I recommend making your own site, your own business line. Don't pay fees, start fresh elsewhere.

Hi there! I wonder how possibly is to make and sell more than 25000 handmade items (large hand-painted shawls) since 2008, as one young girl does? She has to make, paint and sell about 12 shawls a day, no having weekends and holidays. I believe there is a way to increase quantity of the sales and admirers artificially or by payment. It looks like Etsy doesn't check all sellers properly. According the photos, this girl cuts out material on the floor and puts scarf on the lap while painting (it doesn't look realistic, at least). I would not make 5 shawls in this way! Even p/p takes time! I reckon that the real hand-makers are getting lost among thousands banal venders.

I ordered merchandise from a merchant listed on the Etsy website back in August. I have only received 2 of the 6 items I ordered. Today is Oct. 24, 2014 and I have still not received the remaining 4 items. Supposedly, the items were shipped USPS. However when tracking the parcel... it left its destination on 10/14 and the merchant is telling me it can take up to "14 business days"! This order did not ship from out of the country. My Post Office told me she shipped it the slowest way possible. Are you kidding me? Have been dealing with the merchant and have gotten excuse after excuse. I was also "overcharged" and the credit was not issued until 10 days ago (when supposedly the items were shipped).

I've ordered many items from Etsy over the past few years, even from international sellers, and have always received the item. Most sellers include the estimated shipping time with your receipt so you know if it will be shipped right away or if it's going to take more time.

I was a seller on Etsy for about a year and my shop has been suspended as of yesterday because they are claiming that I am somehow linked to this other Etsy shop that has been closed due to policy violation. From what I understand, based on Etsy's vague emails, this other shop has a few open cases that were opened up by angry customers before they were shut down. Etsy is saying that somehow my information (email and address) overlaps with the closed shop's account - whatever that means! So they want me to take care of the open cases before they can reinstate my account! The problem is I have no relation to that other shop!! I've stated this to them numerous times already and in my last email I asked them to show me a screenshot or something so that I can see if someone has committed fraud and used my information without my knowledge.

I've been using Etsy since 2011. I started out just buying some awesome handmade goods like knit caps and shirts, but decided to start selling my own artwork and vintage products. The sellers platform is easy to use and buyers are generally really easy to transact with. I've had a couple communication challenges when buying, but always got the product. It's important to note that this is an online marketplace with thousands of sellers and buyers, and one store will not reflect the whole site's members and experiences available. My one gripe? The Chinese resellers that tend to flood the marketplace with cheaper junk items that are clearly not handmade. But again, it's a small issue that is eclipsed by the quality of products I've been able to find on the site over the years. I still wear the first product I ever got from an Etsy purchase, which is a cat eared knit hat, lovingly handmade.

I have purchased wedding gloves through "WeddingGloves" shop at Etsy.co.uk. My item never arrived and once I got back from honeymoon I tried to get a refund for the item. The shop owner never replied to me and Etsy customer services wasn't able to help. Etsy started an investigation and maintained good contacted with me; however, the only solution provided by them was the suggestion for me to contact my local police and Paypal. I managed to track the item and found out it was sent to the US instead of the UK - I have no idea why this happened. The item is now being returned to the shop owner but I have not received my money back.

I see a lot of very unhappy people have left reviews, and I wanted to provide some balance. In the interest of full disclosure, I will mention up front that I sell handcrafted leather goods on Etsy and have done so since early 2008. Etsy is a vibrant marketplace with about 1 million sellers of goods from handcrafted to vintage, supplies for crafting and a few odds & ends. There are certainly some disreputable and dishonest folks who have signed up - the bigger the site gets, the more problematic this has become.

For a gazillion dollar company, why do they not have phone support? Why do they not have email support? They want all their sellers and buyers to be transparent but they sure aren't! Why can't I get a hold of anyone at Etsy? Finally, they made the help button bigger but put it at the bottom of the page, and to actually find help is a runaround loop of hell. Finally I found the "request a phone call" link but will they call when I can answer the phone? Not likely. I have emailed them, twice, months ago, and never gotten an answer. Yes, I check my spam and junk folders. I am among thousands complaining of this issue.

I've purchased many items on Etsy from numerous sellers and every experience has been positive, so I was shocked to see the negative reviews. Remember that when you purchase from a shop on Etsy, if you have a bad experience, it is the responsibility of that shop's owner to make it right, and Etsy isn't responsible. Etsy is merely the platform that allows seller to open shops. I've received outstanding customer service and have no complaints about Etsy or the people there I've done business with.

I bought a $200 sword and have been waiting patiently for it to come. Seller John ** said it’d take 2-3 weeks to create, which seemed fair, then it’d be shipped. It’s been over 1.5 months now and nothing here. I checked online and it said not even shipped yet so I’m like wtf. I contacted him on all my accounts and got nothing. It’s now over 2 months since I ordered and still nothing, and now when I search him/the product I get errors and he doesn’t show up anywhere like he just vanished. So pissed. This was a terrible first experience from a site I only heard good things about. NEVER buying here again and don’t buy from a John ** or enchantedgifts4u.

I'm going to paste the correspondence I had with the shop owner of Awkard, a company on Etsy. "Hello! I just received an item-not-received Paypal claim - which is my first Paypal claim ever, in six years of selling knitwear. This sweater is scheduled to ship on Thursday, so you can imagine my confusion there! Did you want to cancel your order? If so, I'm happy to do so - just let me know!"

I am a buyer. I paid $200 for a custom piece of art that arrived broken. The seller claimed a refund at post office and did not refund me. I have photos of damage to art and proof of insurance and shipping paid by me. Etsy says they will not do anything, they even got the sale date wrong by four months and cited a 45-day policy on refunds they have. I complained, and Etsy Trust and Safety said they only do something if the seller has violated more than one person. Here is what Etsy Trust and Safety sent me in an email response: "You can rest assured that sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from our marketplace. If you have additional questions, please feel free to reach out again."

I purchased a shirt StupidFashion-Martyne. They took the money and promised delivery within 15 days. On the 16th day I informed them that I don't have the shirt. They don't know where it is; didn't offer to find it, didn't offer a refund. Still no shirt!

Etsy shut down my seller's site before my item was shipped. Etsy's website does not allow you to correspond with them directly. Only the seller can be contacted. Now that the seller doesn't exist on Etsy, I have no way of getting a refund from anyone or of airing my grievances directly to Etsy. It's a completely fraudulent system.

I was a seller on Etsy for almost a year. I have had 999 sales as of today. Because I used the following words or put a photo I took myself, I was kicked off today. Here are my infringements:

I purchased some items about a year ago and it was great. Great seller communication and products. I decided I wanted to get some gift items from several sellers throughout Aug and Sep 2014. Apparently, Etsy is now a free for all for sellers and has moved away from handmade artists only. There are many international sellers suddenly on there. I have had to request refunds for 4 out of 6 purchases due to items never shipping. When time had passed and I did not have the items, I looked on Etsy for shipment status and to try to contact vendor. All 4 vendors had dropped off Etsy and no longer existed---so you can't contact them to ask where the items are.

I have read many negative comments but 99% of mine are positive. I've been shopping on Etsy about 5 years and have spent a good amount of money. Have only had 3 negative experiences and Etsy refunded my money on all quickly.

Etsy has failed to provide the same services to me it provides other sellers. Etsy promised to list my account(s) with google shopping and it has not done so. I have paid hundreds of dollars in listing and relisting fees to etsy and have not received equal consideration in google shopping or the etsy browse sections.

Shortest story ever told. ETSY made my store item unsearchable saying that I used their trademark. First my shop is ESTYCart. They emailed but I never received it. I ignored her mistake and got a new shop name. Next problem was my listing took them off, added one new listing. Today my account has been suspended due to business not meeting Etsy's guidelines. ETSY wants to keep this conversation private so they can hide their shameful mistake. To all of you great ETSY sellers that got your account suspended, there's still light at the end of the tunnel. It's very easy to suspend someone's account behind the keyboard. You have no idea the pain you conflicted to the seller that could be the only income for their family. Words to the staff at ETSY, get your eye checked. PEACE OUT.

I purchased an item on Etsy, both the seller and myself were given the incorrect tracking number and the item that was allegedly sent to me was actually something completely different that was sent to someone in another city with another name. My item has vanished. Both myself and the seller have tried to log a complaint with Etsy but they have closed the case and will no longer help. They say that the item was delivered, but the trouble is, it wasn't my item. Mine was a hammock and the item in the tracking number was a remote control plane. This item cost me a lot of money and now its just gone... not happy.

I opened My shop almost 6 months ago and I started selling Elsa Costumes and hair bows. Everything was going fine. When I went to check for my orders I saw my account got suspended. When I read my email it was because "I was selling something that was not handmade". I sent pictures, videos of me making the dress, a description how to make it (they asked for it), and they said I needed to delete and stop selling the Elsa Costumes, which I did and only left the Frozen hair bows and all the other ones.

After 2 years of putting my all into my Etsy shop they suspended my account. No warning, just took it all off and all because I sold 1 cuff earring I sold a year ago that wasn't handmade. Didn't matter that I had 500 handmade items for sale. As a single mom of 2 that shop was my income. Now I'm stuck with all these items and supplies from my jewelry making. They could have sent a warning instead of taking mine and my children's income. And customer service rep. was extremely rude! I regret they made one penny off of me!

Etsy deleted a review regarding a seller because it was NOT 5 stars without any communication with me (the buyer). Why ask for reviews if you are going to delete them after everything under the sun has been tried to rectify the problem. Allow the review to stand. BEWARE of the following company: KROMMdesign out of Montreal, Canada. The following is a review that I wrote regarding this company about a product I bought from them.

WARNING to those that would want to create an account with Etsy. If you ever have a problem there is not 800 number or any other number that you can contact someone with a customer service office. They don't have a customer service office. I HAD an account but tried to sign back in with 2 emails that I have. Neither were accepted and I was told my account was suspended. I have had listed several listings but when I couldn't sign in they suspended my account. There is no one to speak to by phone and the chances of even getting an answer by email is slim to none. I owe no money so there was no need to suspend my account.

Through various screen/store names, I have been there from the beginning and I have watched the website decline from a handmade utopia to the 7th level of hell for handmade sellers. Here is just an outline of some of the major problems (there have been dozens more than what is mentioned) that I have encountered as a seller on Etsy:

Placed an order $50. Never received item. Tracked it and was delivered to a post office not in my area. That was the last trace of it. Contacted seller. No response. Opened case with Etsy. They closed case immediately. Tried again and again... Same thing. Tried to contact seller again and Etsy had disabled my convos. 3 months later I contacted Etsy about situation. Was told the seller showed proof he shipped to my address and if order was list in the mail then I need to read what sellers page says about that. I did and he has nothing posted about it. So I am out $50. He does not have to make it right. BEWARE OF ETSY!!!

I ordered from LittleLuvliesBoutiqu a tutu set for my daughter's birthday on June 4th for a party which was on July 26. It's now August 28 & I haven't gotten a response or my items from LittleLuvliesBoutiqu nor will they refund my money!! THEY ARE A SCAM, TAKE YOUR MONEY & ETSY DOES NOTHING ABOUT IT!!! They might have changed their boutique name to something very similar!

I placed an order through the Etsy.com website through a vendor called Tiny Tokens Designs on May 11, 2014. It's August 27th now and I still have not received the stamped ring or ring sizer that I ordered. I keep sending e-mails to Etsy and Tiny Tokens Designs and the only response I have received was from Tiny Tokens Designs telling me to go to their website to see what orders they are working on (by the date customers placed the orders). Well, that information is not available either. I asked for a refund... no response. I asked for an update on the status of the order several times... no response. My order was for $51.00. Please do not let other people be duped by this company. If someone is selling something, they should have the respect and customer service skills to handle questions and handle orders. Or, they should not be allowed to sell online.

I was going to buy chairs from them but asked to see sample stain was trying to match a table, they asked for credit card to secure order. I sent several emails and no one responded to me for days. Asking what the status of the order was I've been asked to see the sample of stain wood before they charge my card, to make sure the color would match my table and it did not, it was very light and I could tell it was not going to match so I then asked them to please cancel the order and not move forward. They will not return my calls, they charge my card and they told me they will absolutely not cancel my order when they haven't even begun. I'm very disappointed in the service and will never ever use Etsy again.

On 8/21/14, a customer purchased a item from my Etsy store. I realized that the item was listed in error. I refunded the customers money through PayPal with a hour of the payment. I sent the customer a note that said, "We cannot fulfill your order at this time. Your monies has been refunded through PayPal." This was a regular customer, had purchased several items in our shop. She proceeded to leave us low ratings on every item she had not rated then proceeded the following day to revise the ratings she had left. I have contacted the Etsy trust and safety several time VIA e-mail, as Etsy has no phone number to contact them. Due to the conduct of this one customer, our sales has slowed and we are losing monies every day. Etsy did refund the monies on 8/23/14 for the cancelled transaction, which that communication had a note attached to as well stating the ratings. As of this writing, they have done nothing but collect fees from me. Exact reason I never would use their checkout!!!!

I ordered a ring from the Kristinelily shop through Etsy. When it finally arrived, I had to pay $26 in import taxes on a $55 ring, which I would have liked to have known in advance. I decided to go ahead and pay, but the ring wasn't the size ordered - it was much smaller. I sent a photo to the shop with the ring next to one I already owned to show the considerable difference. "It is possible a mistake could have happened," the shop answered. So I had to pay for shipping it back. The shop offered reimbursement if I sent it back, but what do you know, they've never received it, and can't accept my receipts from the Dutch Post Office as proof. I didn't get a response to every email I sent from the shop and none when I spoke of my frustration.

We ordered a homemade necklace from Australia. We got the necklace but the artist stole my credit card information and took out $1400!!!! I have contacted the fraud department and others. There should really be a way to contact a rep from Etsy!!! We emailed them and no response.

On May 19, 2014, I bought a sink from OffTheWallArtist08/Laura ** on Etsy.com. When the sink arrived, it was too small and I requested a return and refund. I was told that my item could not be returned and refunded but it could be exchanged for a different item in the OffTheWallArtist08 / Laura ** store. I sent the sink back to the address provided using USPS Priority Mail and have a tracking number confirmation of its arrival on June 30, 2014. Since that time, I have sent numerous messages - 23 in fact - via Etsy Conversations to have a new sink exchanged. I have been told that they have not received my package but "are looking around the warehouse for it". This has been going on since June. It is now August 14 and I still don't have my money ($94.95) or any product. I would like this resolved immediately. At this point, a refund would be best.

Wrong. I have no idea what is going on over there but after recently opening up a new shop and trying to list my first items, I was autobot-edly told that I couldn't sell anything new... when I was selling something used/vintage. Wtf? And after reading some of the reviews here, maybe it's good that I got out before Etsy could screw me, too! Stay away! I just wish there was a place that resembled what Etsy claims to be.

I'm a seller on Etsy as well as a buyer. I feel Etsy is a good place to sell and buy. What people fail to realize, Etsy is just the middle guy, a place for over a million sellers to put their items. Each and every store is individually owned. I see many complaints about the VAT tax. If the buyer would take the time to read the seller's policies, they would realize it's not the seller's place to pay your taxes. It's your country that has put that tax in place. I haven't had a bad customer or a bad buying experience on Etsy. Read the about page, read the reviews, read the policy page. To blame Etsy for a bad buying experience would be like going to one store in the mall and having a bad experience and never going back to shop in any of the stores in that mall. We are all different and all have our own policies.

One of the members of my Team was straight and told the truth about crooked sellers and fake customers... End is, every member is banned. If other members open new shop, it will be gone after couple days. There needs to be something to do for it! This is totally wrong. My Customers loved me and our items were famous. I HATE to respond to them when they ask why Shop is closed and why they can't see our items anymore. Shop is closed and I can't do anything for it. How they can ban whole Work Shop - I just asking if they don't like one of our members? There is no sense and IF there is something to do for this, I would LOVE to hear about it!

I was contacted today by Etsy indicating that I had violated seller guidelines by avoiding fees. I received a custom order last week through a conversation. The customer could not find the custom order link because I am part of the new look beta test. I found it and sent her the link. She clicked on it multiple times, but nothing happened, so I created an invoice for her on PayPal. I was rebuked by Etsy for fee avoidance. They told me I should have contacted support. It takes AT LEAST three days to hear back and when you do, it's a boilerplate response that doesn't actually address the question, leading to additional emails over many days that "may" actually, eventually address your original question, at best.

I purchased several pieces of furniture through ETSY from a shop called Brielty in Cranston Rhode Island. Briel, the owner, promised refurbished pieces I would cherish forever. It was very difficult to arrange a delivery date Briel could accommodate but after CHANGING a business trip and a flight (which she knew about), we settled on a time and date. She understood this was my last available date for over 6 weeks. Information from Briel began to be sparse as the delivery date approached. I never received final photos of one of the pieces which was the largest, most elaborate and required some real artistry.

the one piggy bank was not completed, yet. This JULIE, piggy bank painter from somewhere around Overland, Kansas, has some major improvements to make in her response to customer service. I was furious that she had the audacity to ask me to return the pig to be fixed & then shipped back to me at my own expense! When I initially tried to complain on Facebook & her website, she completely blocked me. However, the pigs were a very expensive let down, and every time I see them, I want people to be aware of this owner, her attitude & her unwillingness to reimburse me for her error at a mere $10!

I have a shop on Etsy. I have had it for over 2 years now. As a shop-owner, I've only had one customer bully and threaten me before giving me a chance to answer her accusations. As a buyer, WOW... There are some real bad sellers on Etsy. One, named "LovMely" out of LA still owes me money after 2 years and lots of ignoring me convos and complaints to Etsy, who by the way did nothing about this shop that I am aware of... DO NOT PURCHASE FROM THIS SHOP!

Ordered it, paid for it (charged my MasterCard $78.60 almost immediately!). Contacted shop to no avail. Contacted Etsy with no satisfaction. Even though I had complained before 60 days had elapsed, they said it was too late. Etsy flat out stole my money. I would not recommend anyone doing business with them. I am telling everyone I know not to do business with Etsy.

This is a rip off site. I bought 2 flower girl dresses for my cousin's wedding, it cost me 147$ paid in full. My cousin and I communicate with seller back and forth. She assured us the dresses would be ready in time, which the deadline was in June for the wedding in July. However, 2 days after I paid in full, S&H, my cousin call me saying that she tried to send a message to seller, etsy site said "seller no longer exists". We got in touch with etsy, who didn't refund my money but instead gave me a book of what steps to take. It was a big waste of my time. Etsy didn't care less... If you have money to lose, be my guest, you have been warned! That's cruel!

I bought iphone holder on etsy from company named Travis sun. I paid 20$ plus delivery charge and never got that. Was trying to contact seller but no answer, no money back, no holder, nothing!! So mad and customer service told me I have to wait 2 months and after that report seller which is too long and complicated!!! And I checked the review of this seller and I'm not the one with such experience. That means etsy doesn't really care, so I would advice never use this site if you don't wanna lose your money!!!

What a site, ETSY like something out of a fantasy land. I was dumb enough to list some stuff on here. The site has a forum to allegedly help sellers. The site is straight out of commie land. They have these jackasses in hats and shills that monitor all info. They do nothing but lie and cheat new sellers all day. Example they say 20 cents and add 3.5 % fee on sales. You will never see a sale. Etsy has sellers do all promotions, after you invest time and money they steer your promoted customers to a handful of sellers.

Etsy is one of those places that is incredibly risky to buy things from. I love vintage and retro items and I appreciate people going out collecting these rare garments to resell. However, I suggest everyone to be more careful. Jewelry and handmade items are usually fine, but my problem is with clothes. Here are some suggestions based on my experience:

I purchased a dress for my bridesmaid and never received the dress. The cellar wedding dress girl was thoroughly unhelpful and the entire transaction dragged on for months. Don't trust online reviews from Etsy. Not only will you encounter problems with surprise customs fees that are not mentioned anywhere in conversations between you and the seller, you will likely never receive your item and the cellar will hold your money hostage until you give them a false positive review. No point going to Etsy management to mediate the situation; they condone false reviews, stating that "you can change your review at a later time." You will never see your money again. Etsy will not lift a finger to help and you will only be left with feelings of rage and frustration. This didn't just happen to me; it happened to a friend as well. Just a heads up. Not all cellars are spammers. Just don't buy anything from the store named Lovely Wedding Dress and don't expect that all stores possess legitimate reviews.

This place... I made an order and it never shipped. I tried and tried to contact the seller and etsy, with no replies... I finally looked up the headquarters which is in Brooklyn, of all places, ugh.. Well, after almost 2 months of back and forth, I got my refund.. I will NEVER order from this company or its artists again.

I ordered some stuff from Etsy a month ago and it still has not arrived. Have contacted the seller but he refuses to reply my inquiries about the status of my delivery. I then contacted Etsy hoping for some resolution but those messages have gone ignored as well. This is my first experience shopping with Etsy and it has not been a good one. Never buying anything from Etsy again.

All set

NimbiDesign seller on Etsy was a joke. So rude! Long story we messaged each other back about 30 times or more. I ordered a cake topper that was offered in 2 inches. She had just started advertising these locally and got a lot of customers from it. She then changed her prices on her site and said she doesn't offer the 2 inch cake topper and wouldn't refund my money. It went from $20 to $50 and I had to pay the difference!

My fiancee and I have purchased a ring from markfrugal, the amount was converted to Paypal and taken from my account. Have not heard anything from this shipper about our purchase nor are we getting any help from ETSY. This is just stupid that a middleman is ok with their companies to rip people off, so now we're out $159.00

When I pleaded for Etsy's help and showed them documentation that their team, so-called "trust and safety" says they have read (I have that in writing too) how one of their sellers stole $1212 on 1/19/14 from me and has been hustling for months now (all in writing and read by Etsy so-called "trust and safety" team) now one more day and we are in June. Five months, the seller has taken over one thousand dollars from me and has been conning me and absolutely refuses to give me my hard-earned money back - $1212 all in writing and read by Etsy.

I purchased a product through one of the sellers on Etsy named karenmiles. I purchased this in November and we are about to June. Despite repeated emails and calls, I cannot get an update or even a refund on something that was supposed to take 6-8 weeks. I suppose I should have suspected this could happen with Etsy as they do not seem to really hold their sellers accountable. I was supposed to have written a complaint by January according to Etsy to even consider letting me writing a review, when the seller was claiming to not have even started on my order at that time.

I ordered a blue patriotic star from Tinsations through Etsy in 2013. It is now May 2014, and they have promised to ship it out "next week" at least three times. Still, no star, and no refund. It seems they no longer have a store on Etsy. I wonder why? Ken ** and his wife are con artists and liars.

On a number of occasions, I have seen mass produced wallets from bulk buy sites competing with my products. While they try, they could do better at weeding these places out.

Don't Buy from Rogue Rugz!! I purchased a rug from the owner Gabrielle… spent 60.00 on the rug and 10.00 to mail it. The first thing I asked her was is the rug washable, so I washed it. The rug fell apart, it was glued... YES, Glued. Have you ever owned a rug that's been glued?!?! This store has the worst customer service! Don't buy from her. BEWARE!

On eBay as ** I have not had any problems. I just wanted to increase sales and heard about Etsy. They wanted a bank account and also a credit card and eBay didn't. They did ask for a credit card which has expired and eBay doesn't care. I do PayPal and don't mind if THEY have my personal checking account etc. but a selling site? No, I see no reason for them to have it. I'm going back to eBay where I'm trusted. I have 100% pos. feedback selling and buying both. With identity theft and also Etsy asked for the last 4 of my social security number! Not eBay! If I was a true scammer I would have a fake ID and SSN and it would check out. So that's hardly a reason for them to have enough info to steal my identity… With the SSN they could for sure. I'm getting out while I can before I continue. Thanks all for the comments.

My disclaimer: I do not work for Etsy. I do, however, conduct business with them in the sense that I have run a fairly active Etsy store for two years now.