Etsy Reviews

I enjoy buying from the wide variety of artisans on Etsy. My experiences with sellers, particularly related to custom orders, have been very positive.

The description of items on eBay is often incomplete. When I do purchase it takes a long time to arrive and I get email that seems like they don’t know if it DID or not!

I've purchased from several different artists and products are always as described and high quality. I've never had a problem with receiving my purchases in a timely manner.

I bought an urn ring from WispAdornments. The ring Angela ** took 8 weeks to send me looks terrible. The soldering was not filed down and there was a gap where the band was soldered together. The stampings were not even aligned. On top of all that the compartment where the cremains were to be housed was not waterproof. A gem pops over top of the reservoir and can easily be popped out. I opened a dispute resolution case which was promptly closed by Etsy due to them not being able to judge on craftsmanship. They refuse to hold this woman accountable. Meanwhile she is still making urn rings for others. The buyers are not even aware that water is seeping into their loved one's cremains.

I have bought from 3 different vendors on Etsy. Each vendor has been easy to contact. They have answered any and all questions promptly. Each item came in excellent condition. I purchased earrings, a ring, and a plant. So far I love Etsy and would recommend it to any one. I would suggest to ask a question about whatever you wish to purchase first. Just to see how quickly the vendor responds to you before you purchase. That is what I do and if they don't reply I don't buy from them.

Etsy is a great company. I have ordered from them for a little over two years. The products are usually greatly pleased with my purchase and the sellers contact with me. I only received one item and I was disappointed with and the seller contacted me immediately to see what they could do to make it right.

I LOVE Etsy. I have been on there since the 90's and I've watched them grow and improve. The SEARCH is AWesome for narrowing down what I am looking for. I Love the Cart feature. I also Love their Support- they have quickly helped me many times. As a seller, I have sold cars to trinkets with success. But I DON’T Like that I can't FILTER by Country of Origin. ie Ships from China or Korea. I would like to get the filters to get them OFF my radar. They are overwhelming the products and they are junk that I don't want piling up my search. If I'm looking for something, I probably need it now, not 12 days from China later.

Vendors are very helpful in answering questions about what I am purchasing. Service is timely. I have always found Etsy to be a good site for unusual or hard-to-find items.

I went on the site looking for jewelry. Mainly astrological celestial vintage style jewelry talisman pendants and such as that. The site is very unusual. It takes you to things you dont ask for not to mention they say how cheap they are. You try to put in codes. The site wants a code for every item you want to purchase. And then the site wont take the promo codes. The biggest lie I found on the site besides it wont take any promo put on the section by the item you want to purchase. They have Free Shipping. This was this past Wednesday the 4th of April. I tried putting in the free shipping code on every item I purchased. They separate item from item just as they have the promo code and free shipping code done separately with the item.

The process was easy and arrived in promised time and I liked the product that I purchased. I have ordered before and would order again. Beautiful products on the Etsy sites.

I ordered 10 different items from different parts of the world 1.5 months ago (1 item 3 months ago), and so far I have had to contact 6 out of 10 shops. One item I had to contact the store, because my shipment got lost, after going back and forth, I managed to get my item 2.5 months later - Issue resolved. Another Item located in the US not far from where I live, avg processing time (1-2) weeks, bought more than a month ago, was just shipped to me 3 days ago (has not arrived yet obviously), after sending going back and forth with the shop, item will need to be refunded, since it won't arrive by the time that I require it. Contacted 6 out of 10 shops to figure out what the problem was, one of them I had to basically open a case with Etsy 'cause supplier wouldn't respond, and I managed to get a refund.

Etsy allows sellers to offer extended warranty and then won't honor them saying it's gone past their case system. Both the seller and Etsy raked me over and now I have to dispute with my CC company. I will never buy anything on their scammy site again!

Purchased a crystal and after 3 weeks with no notification from the seller I emailed to find out what was going on. After a week with no reply, I filed a dispute and THEN I heard from the seller. Too late, I wanted my money back. Thankfully I paid with PayPal and after PayPal was unsuccessful in contacting this seller I was refunded my money. The seller and Etsy are now claiming it was delivered which it has not been delivered. Will NEVER do business with Etsy again. They are responsible for whom they let sell on their site and this person is a joke.

I purchased a Wordpress theme from 17thavenuedesigns and when I downloaded it it was the wrong theme. I contacted her thinking it would be an easy fix but she told me I was out of luck and in order to get the theme I wanted I would have to pay again! I emailed her back and it's been a week now with no response. Beware of 17thavenuedesigns on Etsy! Scammer!

I had a shop on ETSY for several years for my hand made art work. I limited Etsy's advertising charges to less than $10.00 per month. My average cost was approximately 7 cents billed to my credit card. I never sold anything from the store. In February Etsy billed me $15.79. I emailed Etsy about the charge and never received a reply. I disputed the charge with my bank. In March Etsy billed me $13.51, still no invoice, no answer to emails. Etsy does not answer their phone, nor do they acknowledge emails. I disputed the charge again. In April, they billed my card for $17.96, No email response, disputed the charge. In May they billed my card $19.24. Emailing again, will dispute again.

I bought a very expensive leather jacket on etsy.com and after months of contacting them about my jacket with no contact never received my item. So I requested a refund. And etsy.com assured me the matter would be resolved. Well etsy.com closed my case with no resolution or refund or explanation... Etsy.com aided and abetted the seller to rip me off of $675.00. Etsy.com helped with a fraud and I'm going to sue them.

Etsy seems to play favorites. I opened my shop on October 10, 2011. I have had 16 sales no problem. There are many shops on Etsy that sell similar products as mine with the same ingredients and it is not fair that recently I seem to be being targeted and my products are being taken down as unacceptable?? Also I am being denied a wholesale account but others who use the same exact ingredients in their soaps are allowed to sell and I am not. Is this discrimination or favoritism????

So disappointed, thought I found another place to shop but eBay and Amazon have no competition here. Cheap junk sold and ETSY does not honor their promise to refund if not "as described". Won't be back.

My item was not as described and Etsy doesn't bother to help us solve the problem. It give the seller the freedom to close the case, of course they'd close the case if there's no consequences. Seller even remove the item page after scamming my money. Don't trust buying items in Etsy, full of scammers and Etsy won't help you get your money back. Might as well buy from AliExpress.

SUSPENDED MY SELLERS ACCOUNT ON THE VERY FIRST DAY!!! A Knife Maker btw! They suspended my account for two reason: I didn’t mention the names of the people who helped me with making the knives (knife maker individual). My items do not qualify to sell on Etsy! (There are hundreds of other sellers selling similar knives. How come my knives don’t qualify?)

For a while I made some nice purchases on Etsy from some great sellers. Recently, however, I dealt with Powder Blue Bijoux. They have lovely things, and the item I received was pretty, but flawed. I received a response from the owner to return it for my money back (but would lose $40 shipping - almost half the cost if the item to end up with nothing. I decided to have a seamstress fix it and keep it). She was very snippy and basically let me know there wasn't anything wrong with it. (There was. I have photos).

Midwest Glass With Class sold me a pair of vintage salt and pepper shakers and veiled damage in the photos. When I left a review, the seller said she got it removed. It was a 5 Star review with a picture that showed the damage. I am wondering how she got it removed when it is not even in Etsy’s policies to remove reviews. She offered to accept a return, but really, all I wanted was honesty. That ain’t what I got! Shady.

I tried to open an account on Etsy and I kept getting an error message, they refused to allow me to open up a shop because I refuse to sell outside of Canada, and refuse to set a fixed shipping price. Well how do they expect me to list a shipping price if I don't know what it's going to be until I know where it is going. Second of all why do I need to sell outside Canada and being forced to add a partner when I do all the work myself. I listed my items on eBay in less than 5 mins and had no problems doing so.

I got ripped off from this website because my package was lost/stolen and refuse to give me a refund. I spent a lot of money on my order and it's not fair! I hate wasting the money I work so hard for. The only way they will consider a refund or replacement is if you purchase insurance. You shouldn't have to do that! I'm better off buying from Amazon, Ebay, etc... but not Etsy! DO NOT BUY FROM THIS WEBSITE! PLEASE.

I had two stores and they closed my two stores without notice and today is my second day of sending email with the question "Why?" and I have no answer. I lost my job without warning and without knowing why?

I ordered a ring from Etsy for 30+. I found the same ring on Aliexpress and Ebay for 3 dollars. So I ordered on from Aliexpress and compared the two. They were exactly the same in terms of quality etc. I contacted the Etsy support and they did not do anything about it. Save yourself and others money, before you purchase anything from Etsy and search on Aliexpress and Ebay and Amazon to see if you can find those merchandises. If you do, the chance is that you would end up paying substantially less for your goods. Tell your family and friends about this too.

I just got ripped off from this store. Their Items there are fake. They will get away with everything on ETSY. Please do not shop there. You will be sorry at the end. Etsy Protects CROOKED SELLERS. Please. This is a Warning. Once you get caught in their trap they win and you lose as a buyer. Do not shop not even at this crooked shop I am mentioning here... They got away with a purchase I made and they won't refund. Beware. Etsy Protects Crooked Sellers. Not Buyers. This was the worst experience I went through with this site. I ended closing my account as well.

This company closed my account due to items not being handmade. My items were not listed as handmade. There are hundreds of items sold on their website that are not handmade. I shipped my items sold through them and all items have been received by the buyers. They claim to be holding my money for 160 days and will not give it to me. I have a right to the money I earned.

My daughter's shop was closed suddenly 4 days ago and with NO warning and with NO explanation provided - just a closure based on "multiple violations" that were unspecified and unexplained. Etsy will shut down a business with no warning, no prior notice, and they will not communicate with you beforehand or afterward regarding their problem with your shop. In some cases, they may have had a past complaint about specific items on your page, and they had one complaint with my daughter over a tea cup on her page back in 2017. She immediately REMOVED the cup from her page, although other sellers on Etsy were selling the exact same cup and similar cups to the one she was trying to sell. Etsy took the suspension off her account.

The most poorly handled transaction I have ever seen and make sure you all read the fine print very clearly because their return policy if you try to even see if the item works is there is no return policy. As I found out recently!! So now I have a $50 piece that will not adhere to the wall (when other pieces do) and neither Etsy nor single stone studios will stand behind their product. I would encourage you all to look elsewhere because these are very cheaply made and the owner is every bit as cheap.

Etsy is acting absolutely ridiculous. I have recently opened a second shop on the same account with exactly the same bank info, and on the 18th of March had my first sale in this shop. At first Etsy tells me that my funds will be available on the 21st. Then two days later for some unfathomable reason it tells me it will be the 26th. I bet that there will be more changes, comes the 26th. The buyer used Etsy Direct Checkout. But even if the buyer uses Paypal, Etsy steps in and takes full control of the funds, presumably for the seller's convenience so the funds are accessible in the same place. No convenience here as the funds are held for a length of time at Etsy even if the seller has had Paypal account for a long time. Etsy is inventing more reasons to sit on your funds longer while using them interest-free, which is completely unacceptable. Will be on the lookout for the alternatives.

I ordered 2 clocks from IGBY Unique. They are so unique and beautiful. This will be my go to gift forever. I have also spoken with Sarah the owner and she was so thrilled that I enjoyed her product. She even sent a note with my purchase. THIS WAS THE BEST GIFT EVER.

I ordered dishes which according to my receipt I could return within 14 days. I refused the item, returned it, have a tracking number AND Etsy says they will not refund the money. I am working with my credit card company, but in the meantime, I think people should know that Etsy is a poorly run organization.

I recently purchased a custom print from Cedar Woodworks via Etsy. It was my first experience from buying through them. When the item arrived it was of very poor quality (nothing like the pictures on the website or the mock-up the store sent me). I complained to the seller who was most unhelpful, I pointed out that the picture he used when enlarged was not adequate quality the resulting image was all pixelated and blurry (none of the details could be seen). The seller refused to accept the item back. I then contacted Etsy who are totally biased on behalf of their sellers. They refused to help.

This is a devastating thing happen to me in Etsy on 14th of March, 2018 in the middle of the night. I started as a genuine craftsmen in Etsy and found success there with my portfolio and all. Thing went well when I found out there is this store, that obviously doing way much more business with drop shipping item from China. Using copy paste product image where you can easily google search by right clicking. The price is multiplied 3 fold or more. The seller been doing well and gain quite a lot of sales without getting in trouble.

I purchased a pair of sunglasses and they arrived broken. I tried to get the address to return the item to North Carolina from California and never got their address for return. This company and their reps are not helpful and will continue to ignore you. I will never buy nor recommend this individuals. They are crooks with the customers. DO NOT BUY NOR DEAL WITH THIS PEOPLE. THIS TYPE OF BUSINESS ARE SCAMS.

If you want to sell your items internationally on Etsy beware, open my Etsy shop 2015 and had no any problem with my any customers. They send me an email from Etsy one night 2018 and they said this. (After a close review of your account, my team and I have determined that your items and business do not meet our Seller Policy and we can no longer accommodate your business on Etsy. As a result, your account has been closed.) This was a big shock after all my work and time gone for one night email. The Etsy management is authoritarian and arbitrary.

Kept sending my handkerchiefs back that were hand stitched apparently with the names and verses??? With first the names on them spelled wrong and then the wrong colors. Lol. Wow.

I signed up for a new storefront to sell many items in my vintage collection, outside of eBay and Craigslist. Nothing I could see from the Seller Agreement bylaw that they charge per-click fees for promoting items. And there were no options in my account listings or marketing etc. for modifying these fees, which another section of the Seller Agreement had claimed could be changed. After one week of setup, my jaw dropped as read my first billing statement. $15 promotion fees charged to each of the 20 vintage items I'd already listed! I got stiffed with a whopping $300 Seller setup, instead me MAKING profit off my first sales. Bottom line, Etsy is very deceiving and misleading with their Seller setup and shop fees. Even eBay doesn't charge that much to Sellers. Just ridiculous.

Furniture purchase from an Etsy seller called the WoodworkerUK. Nothing but a nightmare and Etsy are so unsupportive of customers backing their dubious sellers instead. This was a £928 transaction. The review I posted on Etsy says it all. "Despite me providing exact measurements, this furniture arrived far too big for the space I had specified. I had been promised that the benches would slide under the table but they don't as they are the same length as the table. Bespoke? No not at all. To add to the issue both benches have significant lateral movement This has become by far the worst purchase I have made ever in my life. It was to be used for a unique family event at Easter and now that is ruined. The after sales support has been woeful with no replies for days now from Mr ** - he doesn't seem to care."

People Etsy is scam company, they charge you for things that they don't have to charge, I don't have sales, not promotions and every day is more money to pay and they don't explain you why, go to another company, ETSY is SCAM people.

So I listed my pre-owned shoes, sold them for $300 dollar on Etsy. 1 day after I shipped it. An email came to me saying my shop was closed and they will hold my money for 180 days, while at the meantime they reserve the right to refund the customer. EXCUSE ME? I PAID $30 DOLLAR FOR SHIPPING, AND $300 IS BEING HELD BY YOU GUYS. ETSY IS A SCAM WEBSITE.

I tried Etsy in 2015. I didn't sell anything and people didn't even know I existed. It says you have to spend lots of time (months) to build up rep on their website to sell. How silly. I don't have months to sell my stuff. I sell faster on Craigslist! I've tried ever since then to close my account and everyday I receive harassing emails from them saying I owe them money. I haven't used my account! They keep saying I owe them money for opening an account with them. How ridiculous! I never used my account. Nowhere when I signed up did it say I owed money to open an account with them. I told them to close my account years ago and I keep getting the same emails with different dates. The reps won't do anything. Don't try this website at all!!!

My account was suspended, someone flagged me, I can’t believe Etsy suspend an account just because someone doesn’t like your photo or any other insane reason. Don’t use Etsy, wasting your time and money getting banned from one night to another.

I purchased a knife from some outfit called Uneekitemz which is part of ETSY. After no notifications from him (the owner), and only after I made inquiries directly to the owner, did I finally receive the item. It was totally defective. I wrote to him demanding to return the item. I did get a refund along with a series of insults, personal threats, threats to my business and livelihood and unbelievable rudeness, crassness and vulgarity of the highest order. I don't know how ETSY works. However, I will not allow myself to be treated in such a manner. This man, and it appears the company (Etsy) too engages in fraud and deceit. Someone should shut it down.

I purchased a dress for $102. I bought it on December 28, 2017. It is now February 21, 2018 and I still have not received my item. I contacted the seller and she claimed that she doesn’t have a tracking number. When I escalated the case on Etsy customer service, the seller gave a picture of a receipt that package was sent but can’t say where it is. Etsy closed the case because as long as the seller shows a receipt they cannot do anything. I looked at other reviews from this seller and majority of the customers have gone through the same thing. They buy items but not all has received them. Not fair! Etsy should ban these type of sellers.

I just opened an Etsy seller account a few days ago. The (2) items that I had for sale are the same as numerous other things currently listed on the website. However, within 2 days of my Etsy store being open I received an e-mail notification that my store had been closed. The e-mail gave vague reasons for its closure. I contacted Etsy to find out specific details and I received a similar e-mail reply. I do NOT want to buy anything the website! Therefore, I attempted to close my account for (shopping/buying) items on Etsy and I received a message stating that I could NOT close my account because I owe a bill. How in the world do I owe a bill?!?! I have NOT sold or bought anything from Etsy. They expect me to pay them for Nothing!!! Sellers BEWARE!!!

I changed my shipping address from my current billing address. This was a birthday gift to my grandson. The summary of my order came back with the shipping address of my billing address. This had happened more than once. I'm irritated because I also select a gift in my order along with a personal message. This will cost me double shipping because of this. It's WRONG!

I sold 4 item in my first month. In order to be paid I had to link my bank account, which I did, but shortly thereafter, I received message that my bank account needed to be linked (?), so I did it again. Keep in mind it takes about 10-12 days to be paid every time you link your account, so I had to wait on my payment for my first two sales. After my third and fourth sales, I get YET ANOTHER message saying my account wasn’t linked! I relinked it and now I’m just getting the runaround! It may only be $40, but it’s MY $40! I don’t even know what to do about it!

Buyers beware, I never received my order. They charged me anyway. They did not provide any tracking information. I had to go to my bank to start a refund. Terrible experience. I will never shop there again.

I have bought several times with no issues. Until I purchased with Hancock's Embroidery. With a few good reviews. Only when I got the order, the way how close the letters were it looked awful. I returned the order and Robin still refused to refund my order and Etsy actually closed the case with no refund. I had to file a few complaints against her because she wanted to scam me. The seller ignored my first emails and few after. After several months of fighting, I got a partial refund. All the seller did, was claim abuse after scamming me, and reversal of blame. I still yet to get a full refund... I would stay clear from Hancock's Embroidery on Etsy. I now will shop at Skarten.com for Embroidery needs.

I purchased a vintage toaster that supposedly worked. Vendor sent a photo of the coils lit up. However, when I received it, it only worked once. Fine. No problem. I'll fix it. It probably got jostled during delivery. When I made a *suggestion* to the vendor, BOMBSHELLBETTIES, ** about, perhaps, refunding the shipping, I received an extremely nasty response and rated her shop with one star. The rating has now disappeared. The only rating she has displayed are all five-star ratings from her shop. Buyers beware. Vendor is very *nice* once she gets the money, but if the product isn't up to snuff and you try to engage in a friendly exchange, be prepared to get barraged with nasty retorts. Psycho.

I am writing to express my concern with the fraudulent practices committed by the Etsy.com Website. I entered an agreement with Etsy INC that I would pay for each click through to my list of items for sale with the opportunity to sell these items. However, Etsy modified its policy sometime last year without notifying me and required a bank account to be linked to their site so they can collect payment if necessary.

I sold a bracelet through my new Etsy shop - my customer paid a reduced rate for international tracked and signed with Royal Mail. I offered a reduced rate as a service to help international customers. I paid the extra. I notified her. I had put a little gift inside. I sent the tracking updates regularly to the customer updating her and answering her many messages straight away every time as part of my customer service.

Phoned them and the lady on the phone just said that's what the email says. She was slightly rude. No way of appealing. Email says not to open any other accounts ever. I asked if this means I am banned for life and they said yes. Do not recommend for sellers, I've now read so many stories of this happening from sellers who have invested 100 times more time than I have and rely on the money from the site to feed their kids. :(

Rustic wedding guest book and wedding labeled soaps - Hi; be careful if you want to receive your things in time with Etsy. I purchased early January and it said 2 weeks shipping. We are Jan. 30th and got only one little thing out of many many purchases. Received small cookie bags. The others I am getting wrong tracking numbers all the time! You track the number and no package is found. I am scared of the honesty of this site now. Will keep you posted.

I purchased a tunic that looked nothing like the photo when it arrived. I contacted the seller who agreed I could return it, at my cost. I paid for International Tracking and the seller provided me with her address. The delivery company was unable to find the address and eventually the item was returned to me. The seller was not prepared to make any attempt to contact the local delivery company in Bulgaria and eventually the item was returned to me. I raised an issue with Etsy but they stood by the seller. Extremely dissatisfied and will avoid Etsy in the future unless I am prepared to take the risk of unsatisfactory items and limited chances of getting my money back.

Wow, there are so many negative reviews here on Etsy! I think Etsy can work on a lot of things to improve their selling platform such as their search bar. It's very difficult to find what I am looking for, as a lot of not accurate items are coming up. The best thing to do IMHO is to find good quality shops with high star ratings and stay with them. I bought several items from Tuareg jewelry as I am fond of ethnic and vintage jewelry! This shop owner always gives me better prices with over 150 5 star ratings. Also I have very good experiences with some of the Indian shops where I buy decorative blankets from. Again I only choose to do business with 5 star ratings, and that works for me. No experience yet with Etsy support or problems until now after being a customer for 4 years.

Bottom line: Etsy imho is no longer a viable place to shop. In earlier days I enjoyed purchasing unique, home-made or custom made items. Now the site seems to me to be loaded with over-priced mass-produced stuff. Adding insult to injury, Etsy does not protect its buyers - unlike eBay which is terrific in that regard. So why on earth shop Etsy, except for maybe inexpensive items, if you have money to burn. On Dec 2, 2017, I ordered custom-made felt slippers from on overseas shop. The seller advertised their goods as 'Handmade, Made to order'. That's why I shopped there; I am a hard-to-find 9 1/2 AA - which I made perfectly clear: "My foot size, US measurement: 9 1/2 AA; I have a fairly high instep; definitely NOT flat." Why she asked about instep is beyond me. Slippers are flat.

I purchased four bags from this seller. I attached a picture of the one bag and order number. You can see how badly it is sewn. I purchased as a gift. I would be embarrassed to give to my friend. I contacted the seller and was told I needed to pay to have the defective bag sent back because I got free shipping which was offered as a promo. I told the seller she should check her merchandise before sending out and she should have the items picked up because I am disabled and walk with a cane and unable to get to the post office. I posted something on Facebook on a group I am in. I had several girls message me with similar problems with her. I was told to check all the bags. All 4 are poor workmanship. I contacted Etsy and they stand behind the seller. The seller then posted on my review lying about the whole situation.

Bought an antique chandelier from a dealer at Etsy. One of the pieces was completely different than what is historically accurate and different from what was indicated. Complained to seller. They intentionally sent me the wrong one as replacement and lied about me accepting it. Etsy closed the dispute case stating that seller shipped a replacement. Did not even care that it was intentionally frauded. First picture is what it's supposed to look like. Second is the one I received.

One day in 2012 Etsy accused me of selling items that I did not make. Totally false; I make every product I sell from canvas grocery bags to boonie hats, IWB holsters and leather eyeglass cases. Yesterday, 1/2018, I asked Etsy to re-instate my account and they refused telling me their decision was final. No reason was given. I spent 8 hrs giving them photographic proof that I make all my products. Truth be told, I never made much money on Etsy and so the $200/yr sales loss is not very much but the attitude from Etsy management and personnel is truly astonishing. Not much has changed in 8 years. Friends, just simply avoid this selling platform. Avoid the trouble. Someday, Etsy will be dissolved. I'm looking forward to it.

I was not satisfied with my circlet I had ordered for my engagement photos and wanted to simply return it and get my money back. However, Judy was being incredibly difficult and would not agree to this so I decided to file a dispute. This exhausting argument continued over Etsy messenger for a couple weeks until Etsy decided in her favor even after I sent in photos of her shoddy craftsmanship. As you can see, there is hot glue (she said she didn't use hot glue) all over the circlet. So, I was left with a crappy circlet that probably cost $10 to make for $70. I ended up just throwing it into the trash.

I signed up to become a Seller and the hoops they wanted me to jump thru were over the top unreasonable. I also sell on eBay with no problems like I encountered with Etsy. I signed up as a business as Etsy allows. I'm a S-Corp. All monies earned from eBay & Etsy are deposited into by Biz bank account and I report & pay taxes on them so I used my Federal ID# as they allow. However... They wanted all my personal information! DOB, last 4 digit of my social, home address... You know, all the information that someone needs to steal your identity! Been there done that so I refused to give them my personal info. If you've ever dealt with that, it is a nightmare! I am now dealing with identity theft of my deceased mother-in-law... She passed in 2015!!!

I bought a very pricey beer mug and tshirt from the PRETENTIOUS BEER GLASS COMP. NEVER GOT PACKAGE. I told them and I beg them to make sure to go to right address cause I gave wrong address by one number but they promise to make sure it was fix. It took a month to ship out. I spent 118.00 and my son never got it cause they never fixed address. Now I am fighting to get my money back.

First let me say, I am not a complainer. I have never written a review on anything. With that being said. I'm angry. I found this necklace on Etsy. I love the movie it is from. (One night with the king). I did my research. I read the reviews etc. I waited about a week, I had to talk myself into buying this for myself. I finally ordered it. $145. They took my money right way. I waited about 2 and half weeks and it finally showed up. I was so excited.

I ordered shoes for my daughter's wedding next November. The seller modified the shoes then let me know what she had done after the fact because, and I quote, "I was feeling generous this Christmas." I ordered two colors, pink and clear. She put aurora borealis on the shoes which gave them a purple hue. When I tried to resolve the issue with the seller, she came unglued. She called me every name in the book, and insinuated that I was trying to sabotage her business. You see, gems fell off of the shoes, so the quality left much to be desired. She accused me of pulling the gems off, and so on and so on.

Christmas ornament inscribed w/ "Our 1st Christmas in our new home. Frank & Emma". I do not know a Frank & Emma! Seems like if you click on the Bragging Bags website through Etsy you're going to get something/anything. Hope Frank & Emma get their ornament. I'm volleying between Bragging Bags and Etsy, which has yet to be resolved.

If I could give less than one star I would! Was treated like a criminal and my shop was just shut down - closed without notice or warning! After battling back and forth between “customer care” I came to terms with the fact that there is nothing I can do! Never offered a valid reason why? Almost a year later, tried to open a new shop with a new idea and was again shut down being offered NO VALID REASONING.

I have been a successful Etsy seller for 10 years. When my email was hacked, they locked my account offering NO path to restore the account. No email, no phone number, no response. Essentially they have closed my store for no reason, even though technically my store has not been suspended. My husband recently died and I lost half my income. Now I've lost the Etsy income as well. The Etsy management is authoritarian and arbitrary. They suspend stores for no good reason after which you can't even access Etsy to purchase anything from others. I believe that they are purging any accounts that don't result in high profits for their organization. They started as a place for handmade craftspeople and have now "evolved" into a web store that caters to high-volume manufacturing accounts. Shame on them.

Etsy closed my store on their own assumptions. They never sent me a first notice so I could send proof that these pieces are made by me. Now they say they want proof I made my items (after they closed my shop). I have sent them step by step pictures with on the items they asked for and a step by step description, I have sent them photos of my machines and still I have not gotten a response from them. It's been 2 months. How and where can I file a complaint.

So before I start this review I would like to state that I am not a complainer. This is the first time I have ever been so ticked off to write a review. I ordered a Willy Wonka Birthday Party Supply set off of Etsy.com and after a month of not receiving it I decided to finally contact customer support. The response I received was "Your Digital Files was sent on to your email on this date." And I was like "Umh are you serious?" I just spent 30 dollars on "digital files"? When it specifically had a shipping date and time to my address. Anyway, I wanted a refund for the purpose of I was expecting a package at my door not "digital files". The customer service lady was rude. And I am getting my money back by filing a dispute through my credit card company, which I shouldn't have to bother doing if this company was a honest for their customers' company. I still am in disbelief. I paid shipping for an Email of "digital files" to be sent to me!!??

I bought a sweater and it was not shipped 7 days after my order. I was trying to get the sweater before Christmas and it said 4-6 days shipping. I emailed saying this needs to be shipped. It’s a Christmas present and asking when it’ll be shipped. Whoever emailed back said “first off why are you yelling?”... in an email they’re yelling at me for yelling and was very snippy about shipping. It’s not any way to treat a customer and I will never purchase from them again. It’s inexcusable to treat a customer that way and I was just trying to ask and understand why my item hasn’t been shipped out 7 days later, especially during a holiday season where gifts need to be sent out ASAP! Very disappointed and will never buy from them again. Etsy, you can thank whoever your very rude customer service people are.

I stumbled upon Etsy from Google when I was trying to get a gift for my wife of our wedding vows. Before that I had never heard of this site but saw it had good reviews so I proceeded. I found something I thought my wife would enjoy so I started looking at the information and I figured maybe I had to show proof of payment before I put mine and my wife’s vows in like some sites I’ve used before required. Just like that $115 gone. No code to track my order, no email verification, and nothing in recent purchases. The site should require you to register to make an order rather than allow whoever to take your money with no receipt. I now hate this site and I will not recommend this site to anybody.

I paid for 3 t-shirts for my daughter on November 4th and I get my refund back on December 20th, during this time they never sent me anything about my order. I tried to contact the seller no response, after I sent so many emails to Etsy finally I got my money back but my daughter she was very disappointed and dissatisfied and I advised the consumer not to buy from this app because it scam, they take your payment and send you nothing.

Etsy closed my store after three months of charging me for listings and advertising. The day after my first sale they closed the store and will keep the money for 180 days. Imagine if my sale was thousands instead of 50 bucks. Claimed my merch was not vintage or something. All my items were at least 25 years old and most were mid-century or older. Fake Rolexes are being sold on there as "homage" items. No justice for a guy trying to help his son with college expenses with a little side business.

I think this company is super shady. It engages in false advertisement and unfair business practices. This is how I know. I recently opened up a shop on Etsy. I did some research on what other sellers sell. I used the pictures from my suppliers. I saw that this is what many sellers did on Etsy. My store started to generate more activities in the 2nd month. I was pretty good at digital marketing. I managed to get few of my products to the 1st page of the Etsy SEO. :)

I had an Etsy store for 10 months and every month my store made more and more money. I was paying Etsy over $675.00 per month in fees when out of the blue they closed my store. The email I received told me that Non-Christian items were no longer acceptable to be sold on ETSY. A couple pictures of hand carved Wands with large Crystals on the ends and a picture of a wooden Box with a hand carved wooden Pentacle were attached to the email.

On today Etsy sent me an e-mail stating that My Etsy shop of over ten years is being suspended because they believe I am not making my items I sell. Further they are freezing $158.00 in my account for 180 days in-case they get any requests for refunds from orders. Understand that this home based business accounts for a significant amount of my retirement earnings. I do indeed have always made my leather products by hand and consider each order a custom made product which includes the customers name and customer stamps they want included.

I recently went online to purchase a gift from Etsy. I noticed three days later that my credit card had been charged twice. After a very unpleasant amount of time, I was able to get the attention of a "customer service representative" who could see I was double charged, but couldn't do anything to help me. This is the second time I've had problems with Etsy. It will be my last. They didn't deserve even one star.

I have never in my life written a negative review, but I think this needs to be said. Etsy has some of the worst customer service I have ever witnessed. I recently went on to buy a couple Christmas gifts and got all the way to checkout before I received a notice that my account was suspended. I was shocked as I haven't been on the site in at least a year. Thinking it was a mistake, I reached out to support on Etsy. They explained to me that I would need to scan them a copy of photo ID to verify my identity on my credit card (even though it was an old card and obviously not one I wanted to use). I explained that as they already had all of my billing and credit card information, I didn't feel comfortable sending my photo ID as well because that just seems sketchy. I asked if they had other ways of verifying because I have never had this issue with any other company. Instead of offering another solution, they told me that was the only option.

I had a shop on Etsy for over 12 years with stellar reviews. My husband joined Etsy 6 months ago. Etsy sent him an email notifying him that he was violating copyright for listing a sign with a movie. Although there are literally 23,000 other items with the logo, and although he removed it, a week later he was shut down. My complaint is that my shop was also shut down even though I was never notified and my shop is independent of my husband's. I have separate bank account, credit card, etc. The only thing in common was we had the isp because we are on the same server.

This Etsy seller changed both her policy and her store name AFTER I received a damaged chair. She did not pack it well and it came severely damaged and irreparable. I have yet to receive a refund from seller and Etsy won't mediate this case for me as the customer...saying they aren't responsible for shipping damage. UPS won't let me file a claim since I was not the shipper. They, in fact, tried to blame me for the damage. Go figure. I will never buy from Etsy ever again! I am posting this for other consumers to be wary. Etsy could care less about the customer. Once they have your money...you're SOL.

I purchased a swimsuit that was advertised as custom made. It guaranteed size measurements, I talked with the seller and also made her aware of what size I was and my measurements. The seller assured me that I would get my item with no problems exactly the way I ordered them. Upon receiving my items the bathing suit broke as soon as I was trying it on and it was not even close to the measurements we discussed or that were advertised. I opened a case and proved my case above and beyond but because the tag on the inside of the swimsuit said the size I ordered they refused to side with the buyer... So moral of the story is they can send you any size they want as long as the size on the merchandise says what you ordered...

We bought a coffee table from a seller on Etsy for $450. The very next day the seller closed their shop and username and I knew that couldn’t be a good sign. I attempted to contact the seller several times over the next week to ensure that my order would still occur. I reached out to them via email and through Etsy messaging. After receiving zero response I reached out to Etsy for help. Despite admitting they could see that the seller wasn’t responding and that their shop was closed they said they wouldn’t help until over three weeks later due to the sellers “shop policies”. They said I had to work with the seller on my problem, the seller that won’t respond and closed their shop. Awesome.

I signed up for a Wholesale Account and was turned down saying my business was not a good fit. I have other accounts with major wholesale suppliers and my brick and mortar was good enough for them even under stringent reviews. The only people losing out are the members who sell on Etsy. I have a network of other buyers that I could of directed to this resource. The market of shopping is changing rapidly. If I do decide to buy at wholesale I will work directly with the member outside of Etsy.

I have been a customer on Etsy for several years. Today I log in to purchase some Christmas presents and I find out that my account is suspended. I have no clue why or no way to resolve the issue. To my knowledge, all the purchases I have made on Etsy have been great... until today! When I try to get the issue resolved, I just get the runaround with the app! Truly, it is their loss. My money will just go elsewhere. :-(

They said I was selling things that were not allowed. I disputed account being closed and they refused to let me sell again. That is not the huge issue. The issue is them saying they are holding my funds for 180 days which is seriously messed up! I had real products I was selling and am now out of my merchandise and my money and there is little I can do about it. I cannot believe any company would do this to people but then after reading everyone else's opinion I can believe it. This is one messed up company and I will not be buying from there to help them out in any way.

I have fought with Etsy for over a year. My daughter had an account and she got suspended. When she did, Etsy did a sweep and suspended everyone associated with her in the slightest. I have emailed them repeatedly. Over a year later, not a one of us are allowed to have an account due to the actions of one. Etsy has an overactive since of "justice". They haven't one care for whether a person is guilty or not. If they want you gone, you are Gone. No amount of emails, or proof defending yourself will change their decision. If you get lucky and get your shop opened again, know you are a rare one. Etsy has no care for what is fair or not.

I have been on Etsy for years and have five star rating. I make corsets and chokers and now am launching a new line. I get the client's measurements in order to start sewing their order, I am a USA designer and work from the USA. So here is where I had a issue. Etsy integrity team accused me of not designing my pieces because they saw a corset that looks like mine on Alibaba. (Anyone that knows about the internet many of the Alibaba factories are overseas and some of those factories copy many of the products on the net and make a cheaper version).

Not worth the price - I purchased sandalwood stick for $15. They sent me a toothpick which was not original and doesn't have any fragrance and appeared as if coated with perfume. They did not send me what I ordered but 2 pouches which contained a pinch of sandalwood powder and toothpick like stick. I felt cheated. Very bad experience. Etsy and Ayurvedic Delights together did this fraudulent business.

Came across this review site searching for something else, and was surprised to see the multiple negative reviews about Etsy. Etsy isn't perfect--nothing is--but they're protective of both buyers and sellers, which I appreciate. I've been a seller on Etsy for two years, and have made several purchases through Etsy stores. In my experience, Etsy is courteous and has many benefits over some other large online shop platforms. Their fees are reasonable. If you use Etsy Direct, your purchases and sales are all protected. The fees include, at no extra charge, a professional accounting system for your records and tax purposes. You can print professional packing slips and receipts for all orders. You can use Etsy shipping labels, which provides your customers with a discount over retail shipping, tracking, and the option to purchase shipping insurance with each purchase.

I was very disappointed, and I expected much from them. They have turned off my profile without any warning or explanation. I realized that 70% of the products came from China and resold to naive people ten times more expensive. Of course, they do not care, as long as they take a percentage. Thank God there are other places where I can sell things. But I had to share my disappointment with you. Pay attention to what you are buying on Etsy.

On the 15th of October 2017 I ordered an item from a seller and received a notice stating my item would be shipped no later than the 20th. The 20th came and went and still it hadn't shipped. Another few days passed and still it hadn't shipped so I contacted Etsy and let them know about it. I then opened up a case against the seller (who apparently doesn't even exist). I clicked on the seller's name and a message said there is no such seller. I reported this info to Etsy and still haven't heard anything back from them regarding this apparent scammer.

I opened an Etsy shop in August 2017. Everything was going well. We made 30+ sales from August to October 2017. I can challenge to Etsy and the sellers selling on Etsy, that my shop was one of the top 100 best-presented shops on Etsy. Etsy closed my account in two months. Please never expect that they will respond. You will be tired to contact them, but they will not respond by saying one thing as always. "This is N. from Etsy's Marketplace Integrity team. Thank you for your interest in selling on Etsy. Your business presents a significant risk to the marketplace and we can no longer accommodate your account(s) on Etsy. We reserve the right to terminate a member’s privileges at any time, for any reason." Finally, I want to say Etsy is good for all, but not good for sellers who have more experience and are professional for their work.

The 5-star reviews on Etsy is a joke. Some are stating that only rule breakers get booted and that is not true. Anyone can submit a complaint and that turns into a ban without an investigation first. Shoot first ask questions later is their policy. A shop can do nothing wrong and still get banned and it is all because of the competition and Etsy could care less. They don't believe in second chances or probations. For selling handmade Zibbet is the way to go or ArtFire but never Etsy.

Not only have I had great experience as a seller on Etsy (**) but I have also had several great experiences buying from Etsy. Victoria of ** has been such a joy to work with. She responded to all my questions immediately, happily customized my gift to exactly what I wanted and shipped to the US from Belgium quickly and efficiently. I wish more people were able to have as enjoyable of an experience as I have had, because I truly believe that most of the sellers on Etsy are good honest people. Of course there have to be those few who make the rest of us look bad.

Etsy is a handmade/vintage global online marketplace. I have only had my own Etsy shop for a few years but have been an Etsy shopper for many more. I love the inexpensive, flexible and totally personalized way I can make my own shop while helping to support my family doing something I love. Also I shop a lot on Etsy. I am tired of supporting big businesses who don't care at all about us. Shopping small, shopping local, shopping unique items not made in factories needs to be the way of the future!! Every Etsy shop is also independently owned and operated, making buying experiences unique. You will quickly find your favorite shops with great products and great customer service!!

Etsy is a great place to buy and sell on, I have purchased from many sellers with no issues at all. If you make a purchase and live in another country and your country charges a custom fee that is your responsibility not the seller. Etsy only removes review that are proven to be false and made by customers that are trying to defraud a seller and there must be prove to make that happen, so the review that left that is false. It is one of few sites that has true quality handmade items listed. All seller I have dealt with have been great, I buy all my supplies off Etsy for my own business.

I sold with Etsy for many years with no complaints, then one day an order was lost in the mail. I spoke with the buyer and she said she'd wait for me to get the item refunded by USPS. I was in the process and the next thing I know the woman opened a case against me. I refunded her the money but Etsy closed my account and demanded I refund them as well. The payment was through PayPal, so PayPal refunded it directly to the buyer, I have no idea why Etsy thinks I owe them the cost of the product when they never bought it from me in the first place. I refused to pay them the money back as well so they blocked my account from ever being opened again. Years of hard work down the drain.

I am a buyer and a seller on Etsy since 2010 and have had 100% POSITIVE transactions and experiences with all my purchases and with other sellers over the years. In fact I buy all my Christmas gifts on Etsy. I was shocked to land here and see all the negative and toxic reviews?! If you actually visit the Etsy website and just browse any of the shops you will see millions of five star POSITIVE reviews from countless HAPPY BUYERS. Obviously after reading so many negative reviews here - clearly there was only one side of the situation being presented - which tells you these are NOT ACCURATE REVIEWS.

Anyone new to Etsy needs to be aware that when it comes to buyers they couldn't care less. I opened a case against a seller after waiting over two months for an item I'd paid for to arrive. First of all the seller claimed that I was being unreasonable to expect to have received an item sent from Canada to London in that time and assured it would arrive. After checking the shipping periods I realised the seller was being less than honest and opened a case. The seller had not provided a tracking number, yet after less than a day Etsy customer support person decided in their favour.

Where do I begin? Etsy is sold as a crafter/dealer centric "community " where sellers of handmade and vintage goods meet with like-minded buyers. They provide a "forum" for questions and discussions about the Etsy experience but that is where their customer service ends. People with valid grievances are kicked off the forum right and left (I myself am banned for pointing out several fallacies). Now I'm faced with a review extortion by a buyer who has had 4 items for 5 weeks, wants money off and wants to keep the items! If I don't comply Etsy will allow her to whack me with a bad review for each item. There is no preemptive action I can take short of allowing this buyer to rip me off by refunding her and allowing her to keep 400.00 worth of my merchandise. Merchandise she says is defective... But wants to keep.

The site concept in itself is cool however if a user gives a negative review they delete it! I reviewed a user because the shipping took over a month and gave my honest opinion! I gave credit to the user for replying quickly and quick shipment out and then stated that it needs to be posted. Shipping takes over a month! I explained how I was now out the money because the gift I had ordered was not there for the event in which I needed it to be... I receive a long email from the user displaying how upset she was. I Gave an honest review. I then received another email as depicted below stating that my review had been deleted! The only grounds for deleting it is that it was negative. So be careful of ordering off of Etsy! You never know if a service is good or not because they delete all the bad reviews!

I will not use Etsy again. I ordered an item from Canada and was told the shipping would be £14.25. I ordered and then had a note from the post office to say I had to collect and pay an additional £12.40 in customs charges. This is something the seller did not make me aware of and would not refund. Therefore I am allowing the item to be just shipped back to her so that I do not collect and pay the extra fee. If I had the item would have cost me more than double what it was worth! Not happy as now she will only refund the item price and not the £14.25 shipping and therefore I have paid that money for nothing. ALL BUYERS BEWARE.

I ordered a maternity gown for photos from Miss Madison Photo Shop. The gown received was not remotely close to what was depicted in the photos. The color was wrong, it had exposed slapstick, frayed edges, and looked cheap. Their policy states you can return in 14 days. The shop would not allow me to, for no given reason. I then filed a complaint with Etsy. In the meantime, I posted a review on MissMadisonPhotoProp's website. The owner, Sunny **, proceeded to email me and threaten my career of working with autistic kids with her husband who is a federal agent. I provided Etsy with this conversation as further proof. Etsy then sided with this company, stating I tried on the dress, therefore it had been worn and I couldn't return. Don't expect Etsy to help the consumer. I provided more than enough evidence, I was personally threatened, I had to purchase a second dress, and I'm out $236.

After being an Etsy seller since 2005 I just had my store permanently closed for reason of a few claims being opened, mainly because buyers have no idea they are opening a claim simply by asking a question. Literally, only a handful of customers’ items became delayed after several family tragedies hit me all at once. We are taking a 3 months’ span here out of 12 years on Etsy. Did they care -- of course not. Just an excuse to exert power. Got behind on a few orders, and refunded a few, always immediately. I always kept great communication with the buyers and took care of my responsibility to them. My store's policy stated clearly, custom items may be delayed longer than expected. I had a perfect reputation up until then. Nonetheless I took care to get back on track. Lo and behold a guy from Spain who had trouble reading English got impatient.

Do not sell on Etsy. This company do whatever they want. You can invest many days and countless hours setting a shop and make good money selling there and one day no explanation. They will close your shop and all the fees that you paid per listing to update in your shop will not be returned to you. I had 2 working shops that did very well - over 1500 sales a year with an income of more than 90k a year and was just very profitable to Etsy with all the sales... One day woke up to no business, no income, no explanations. You have no saying about it, no one to talk to. Save yourself the stress and build your business on your own platform. If I can give this company 0 rating I would.

I wish I could give them 0 Stars! If you buy something from one of their Sellers, you better not have any issues because if you need to contact Etsy Customer Service, good luck with that. I have been dealing with an issue for over 1 month. One of their sellers never sent an item I ordered. Seller will not refund my money. Etsy is difficult to contact. Emails from customer support are vague and never resolves my issue. On the website, you have to search through pages to find the link just to get a call back from their customer support. It's been a horrible experience and to this day my issue is still not resolved.

I have had the absolute WORST experience with Etsy with them holding my money. I understand if you are a seller under 90 days but my account has been verified and not the first time I've sold. I have so many orders to where I reach my threshold on shipping credit and have to pay well over $100 because of the amount of orders I have. I have close to 30 sales going to the US and overseas. I don't have the money and as I've told them. I can't pay you until you pay me! And why can't you just take the money out of what you are holding.

They close my shop suddenly after making my first successful sales and hold the money that I made, and when I emailed asking why, their customers support reply that, “We do whatever we want and we do not have to explain why,” and they advised me to keep what happen confidential and not to speak up about it. This company will get what they deserve one day.

I am a little bit recognized, so I mentioned my books/awards because Etsy deals with a LOT of talented artists and unfortunately the untalented, unsympathetic, callous employee in Etsy's offices do not have the brains to recognize that when they disregard these artists that they burn their own livelihoods to the ground. What I believe is that because so many of their executives have left over the years the ones that have stayed in their Brooklyn offices believe that because they "stuck with Etsy" that they can treat sellers and buyers the way that they want to because every new executive that comes on board is looking to those that have been there like they are the glue that holds the HOUSE OF SAND together.

Etsy is on a witch hunt suspending the accounts of the most successful designers on their platform. I have been designing Renaissance and Historical costumes since 1999. Our line was so successful from the start, that I dedicated my time in full to our business and my two daughters joined me shortly thereafter. Through the years, the demand continued to grow. We then set up a shop in India since we were unable to find a manufacturer in the US that was willing to work with a small business such as ours and most smaller sewing companies had already gone belly up. As our designs became more and more popular, other shops starting making variations of the design and Chinese sellers started flooding the market with obviously cheap versions. The only visible difference online was our photographs in which model and musician Kara Markley graced our designs.

Bought A pendant cross $30 + 7.99 shipping, did not received a thing, I contacted the seller (Shimbra). He claimed he already shipped it and it’s a carrier problem not his, when I finally reached ETSY basically they said deal with the seller. Unable to get refund.

I have been an Etsy shop owner since 2009 and have a perfect track record with Etsy. I have always followed the rules and only sold handmade goods in my shop, unlike other shops that buy cheap stuff from China and resale them at super low prices, claiming to be handmade. I have hundreds of awesome reviews left by satisfied customers. When Etsy announced it was offering wholesale opportunities for "ALL" shop owners, I immediately applied. Without any sort of explanation, my shop was rejected. Here is the email I received: "After a review of your application we feel your business is not the right fit for the buyers on Etsy Wholesale. To protect the integrity of our marketplace, we’re unable to disclose our review criteria. At this time, we do not require additional information to reconsider your application. We wish you success with your growing business. All the best, Clark Etsy Wholesale"

Purchased a total of two (2) items on August 26, 2017. The company does not provide a order number at the time of purchase, but once shipping is processed the company provides order numbers and typically ships items separately. This was my first time ordering, but given the fact the company has no contact information should have been a red flag! Placed my order and one (1) item shipped from Madisonville, TN, and the other one shipped from Harbor, FL. I received order #**, the item shipped from Madisonville, TN, but I never received order #**, the item shipped from Harbor, FL. When I brought this to David Kaplan's attention, he acted as if my concern was not valid. REALLY!!??

For many years I have had trouble with Etsy, mainly communication. Not being able to log in then getting inane "solutions" that did not work, I'd just go round and round in an endless loop of changing passwords, still not being able to log in and being advised to change password again, If you cannot log in you cannot communicate your issues, their whole attitude was, "we don't care". So I did not deal with them for years. Then I wanted to buy a pair of shoes for a special occasion and found what I thought were perfect in a store called Vodum. Well I was wrong! The first communication with Vodum was "nice" polite, etc however all ensuing attempts at communication yielded an attitude of, "You stupid customer, read the website". Read the website as I may I STILL cannot find a size guide. Ask as I did I was frustrated with non answers and evasions.

After selling here for 6 months (200+) sales my account was suspended and they failed to tell me why! I had good reviews, followed guidelines and they shut my store down. They held on to my money and I still have not received it. I am absolutely disgusted that they have failed to tell me why it was suspended and I have not heard a word about my money. DO NOT SELL HERE. THEY ARE SHADY!!

I purchased a $23.00 small TEAK lamp from this Seller plus a $14.50 shipping charge. Many delivery problems ensued for which the Seller responded with sarcasm, not action. Item finally arrived 10 days late. Buyer immediately found that the lamp was made of Pine, not Teak as stated in Seller's Ad Title. Teak is significantly more valuable than Pine. Seller never questioned the type of wood at any time, suggesting that he knowingly misrepresented lamp or had questions about its actual material. Seller refused return since ad description stated that item was light colored wood and did not restate TEAK as in the title. Seller then adopted a hostile position in multiple emails to Seller. ETSY intervened but did not require Seller to provide a Prepaid return shipping label even though they determined that Seller is 100% liable for misrepresenting the lamp.

After having a shop on Etsy for 5 years, Etsy decided to close my shop without any notice or warning. Their reason was because another member of my household had a shop that they determined was not following their "guidelines". NOT ME BUT ANOTHER RELATIVE! I had no relationship with their shop whatsoever. They also decided to hold my remaining funds from my sales for 180 days, even though all my final merchandise was delivered with proof of tracking. It should be illegal to hold funds for that amount of time when everything has been delivered and accepted. Sellers, if you are relying on Etsy for your only income, please beware that they can shut you down without any warning and for any reason. They don't even give you the courtesy of a warning and also refuse to discuss the problem to find a solution.

Etsy is not a marketplace for finding unique handcrafted items. A majority of the listings are resellers in all categories that buy cheap from China and pass off their products as handmade or vintage. Prices are so low for these items that a person handcrafting the same item, even if materials were bought at wholesale, could never produce the product for the same price. Maybe handcrafted it no longer desirable, or maybe Etsy is too beholding to its shareholder to keep profits high. Whichever the reason, the vision Etsy started with as being a selling platform for artisan crafters has been replaced with an eBay like platform and a race to the bottom with the lowest prices and skill be damned. So very sad.

I've bought something on Etsy.com, paid to the seller the same day (£438), money have been deducted from may Paypal account the same day. Then I've received the message from Etsy.com, that the order still processing... It has been over 3 days now and the seller did not receive the payment yet. I've tried to contact the Etsy.com, but they absolutely ignore me. What a nightmare!

I ordered cards and after a WEEK was told it was a private listing and a refund was coming. NO refund so far. This is the second time this has happened to me with ETSY, and the 'buyer protection' from ETSY is a scam, there is NO buyer protection. Plus there is NO way to call anyone. How convenient! I wish I could give zero star rating.

Etsy is one of the top places to shop. They have an amazing variety of beautiful items. The sellers are so wonderful and want to help create the best they can for you. I'm an online shopper because of my disability so I rely heavily on the top shopping sites.

Etsy is a huge scam. They ruined my business by closing my account with no explanation, and now they are holding my funds for 120 days. They charged me for listing fees and they closed my shop, won't refund my fees, and now holding my hard earned money. We need to stop them in their tracks, and start a class action lawsuit against them. I need at least 40 names and complaints to bring to the lawyer to proceed with a case. If you are interested in bringing them down then email me at **, we will not be taken advantage of anymore.

Seller wrote me apologizing saying she was writing the wrong person but actually thought she had written me but didn't and refunded me for the defective product. Which gave me more faith in the actually sellers but a little weary still as there was not much that the actual site offered to help.

I really like Etsy as it is a site that you can find unique items. Sometimes, products come from overseas so it takes long to get something you purchased from another country. Specialty items are somewhat costly but when you find "one of a kind" items, you are willing to pay for them.

Worst customer service & "buyer protection." I've been a customer of Etsy for years. Recently, I filed my first dispute. A seller sold me FAKE non-authentic Swarovski items for $100. Even when I had proof from Swarovski themselves that they were fake, I did not receive a dollar back. Also, they don't have a number you can call them at. When I finally got them to call me, they did not resolve my issue or stop a seller from contacting & harassing me because of my bad review. They said "if he does it again, contact us." He did & I called yet again. They did absolutely NOTHING. Did not block him from contacting me. Never gave me a dollar back. I paid $100 for fake Swarovski items, even after PROVING they were fake through Swarovski. Etsy only protects the sellers. Even when they are selling NON AUTHENTIC items, they will favor the sellers.

If you have a good seller it may work but the site itself does not help with problems. They just want you to buy and go away. Southeastfunkyjunk out of Traverse City Mi is one example. I purchased an item and they would not respond to any emails. They sent no tracking or so much as an "I will get it out to you".

My credit card was defrauded on Etsy. I found the problem and tried to contact them. My credit card company also helped me try to contact them. They have no customer service number. Ten days after the fraudulent charges appeared, I finally figured out a way through their pull down menus to get them to call me. That got me through to the rerouter who said Risk would eventually call me or email me. Well they did and they said they had located the guilty party and were taking action, but they did not remove the pending charges from my card! The card company can only flag the charges, only Etsy can remove them. So I helped Etsy find a crook, since I wasn't going to pay for wrongful charges. But they won't remove the charges. Some game!

This is the most unprofessional site I have ever worked with! Not only do they close your store with no explanation, keep your funds for 6 months after they close your store with no explanation, but they ignore your emails. And then a month later, if they do respond, they still do not explain anything but say "This is final decision therefore we will not respond to any more emails."

I am a merchant on Etsy. There is suppose to be a one time .20 listing fee per item. Yet every month I am billed between $12-20.00 in fees for nothing! They provide no customer service, charge for nothing & want to suck you dry for promotions they don't make. Keep your money & open a free website. They do not help the small business person! I am taking my listings down & putting them on my website.

Unsophisticated product construction. Seller refused to recognize and accept responsibility. Confusing policies. Purchase price refunded but buyer stuck with significant return postage to a remote location 3,000 miles away in another country. Seller refused to apply postage to exchange for more expensive product. Seller refused replacement purchase and closed out account so that buyer could not open a case or write a review. Six-week process from beginning to end due to very long ship times each way. Buyer basically has no recourse if there is a problem with seller. Etsy appears to be on side of seller. Corporate is inaccessible and very difficult to work with. Having its own problems: 15% layoffs, stock price down, sales down, poor website navigation issues. (See recent WSJ articles.) Was essentially my first experience with Etsy. Will never again buy on Etsy. It's Amazon and eBay all the way. Phooey on Etsy.

This company offers no customer service. Protects no seller against fraud and lets competitors damage your reputation. Stay with feebay. They are not the best but at least there is some customer service. Etsy is big corp under the guise of helping the little guy. BS they help themselves to your money and no support.

This is a delightful website with one of a kind and artisan products. I like the benefit of being able to communicate with seller/artist and get customized products or detailed information. I have never had to use customer service as I have worked issues out directly with seller... Such as items damaged in transit.

I'm in Canada. I ordered 20 hearts from this website. I paid 35$ including postal fees for them. After 3 weeks of no news, I email the seller. The seller is located in Israel!!! If I had known, I would not have ordered them. It takes forever to get the product delivered. I would have found a similar product closer to home. I can tell you that I will never ever do business with this website again.

I sold an item on Etsy.com. The buyer shipped me back an item that I didn't sell. I sent pictures of what he returned but etsy.com still refunded his money and closed my account after refusing to speak to me by phone. I would never use etsy.com again. I even shipped him back the fake item he had returned to me. BEWARE OF ETSY.COM. Sellers are treated like trash.

I have been a seller on Etsy since 2009. We were able to build our hobby business into a full time business as well as hire 9 employees. We had a 5 star rating, brought in 40,000+ a month in sales making custom furniture. We had noticed that we were getting fewer and fewer views. People were duplicating our work too. Things were starting to slow down big time. In May of 2017, Etsy sent us a letter that said if we got 1 negative review, or had a case opened against us, then we would be suspended and our money held for 120 days.

I bought a memorial necklace from bestnamenecklace. Sent instructions. A photo. And of course my money. Received an email from them with the wrong instructions. Contacted them back 8 times without a reply. Found a message machine that just says leave a message online so you don't even know if it is actually this company. Etsy is no eBay. There is no real recourse with them. So you are out of luck and money if there is an issue. Do not buy from Etsy or their vendor bestnamenecklace.

On Jun 13 I ordered the three insulated beach bags. The same day I received a confirmation of purchase stating the order # and that processing time is 3-5 business days. As I have been accustomed to getting a secondary email for shipped orders on other ETSY transactions and had never had issues before, I awaited my package, thinking it would arrive within a month or so. On July 11, 2017 I realized I had not received the bags and went searching for the email with a tracking number or any information regarding the shipping process. I found the email with the tracking information, clicked on the link and noticed it stated it had been delivered on Jun 26.

I was a successful seller on Etsy for 2 years with my mom and sister. Out of the sudden someone flagged my listing. I e-mailed Integrity department to find out why this happened and how to fix that. Instead of an answer I received generic and vague e-mail saying our shop does not qualify for etsy market. No explanation. Nothing. There was a point saying that we might have lied about our store location or size of our business!!! And we disclosed all information about us. Even address, links to our other web pages. We thought etsy is a cozy and frank community. In fact, it is an abusive corporation that wants your money and makes re-sellers flourish while abusing small business.

In 2013 Etsy changed its platform from one who allows artists to sell handmade crafts and art to one where anyone can sell anything. This opened the doors to vendors from China, Taiwan, and Timbuktu. You may end up waiting months for an item to arrive, if it does. I ordered cabinet handles that were not as described - pieces that were a "set" to fit together. I'd asked the seller about some specifics about the items, the height, if they were meant for drawers. I was assured they'd "work perfectly." They arrived with pieces packaged differently, by different manufacturers and would not fit. The screws were too short, the finishes didn't match, not a set. I had to pay to ship them back before I could get a refund and could not get my shipping charges of $13.60 refunded.

I have been a seller on Etsy since 2010. I considered myself successful, since my sales had reached at least $1,000 a month for 2 or more years... consistently. In Oct. 2016, my sales became nearly non-existent. This abrupt halt in sales forced me into foreclosure on my home, and I nearly lost my car. In April, 2017, I received an email from Etsy stating they had been conducting "experiments" on shops. The email referenced an Announcement in the forums. When I went to the forums, I was horrified to find out that many sellers were experiencing the same thing. We were given no notice, we continued to list and renew items, while sales dwindled. To be told 6 months later seems criminal. Many successful sellers have reported being homeless when these "experiments" cost them what had been a consistent income. I was not receiving the services I paid for.

I'm a seller on ETSY. I have made lots of sales during a short period of time, selling vintage jewelry. I have come across a buyer from hell. Etsy, customer service allows this bully buyer to dictate their actions and have suspended my store. The buyer received a refund even though I did not receive the brooch I had sold them. It's been agonizing for over a month. I want to end this matter and have refunded their shipping. Now buyer tells ETSY to keep my store closed until I get the brooch. It's been over a month and I did not get brooch - I don't even want it back because I just want to carry on. ETSY customer service rarely communicates with me and follows the bullying directions of the buyer. I am Canadian and feel that maybe we are treated differently but I see that others have the same feel.

I've had an Etsy shop since the middle of 2013 and have sold over 2,000+ items and have an overall rating of 4.8 stars. Suddenly, my shop was shut down this year because of one "non-delivery" case that was opened against my shop. The item was delivered to the customer and when I tried to contact Etsy they told me "too bad" and they were unwilling to work with me again. For someone who has invested $1,000's of dollars in my company have a prescience on Etsy you would think they would at least give me an explanation as to why an item that was delivered to my customer would be the reason for my shop to be shut down.

After being a faithful Etsy seller for six years I was suddenly kicked off. They informed me that I was kicked off for knowing my daughter who had been kicked off. My daughter was kicked off for following ThreeBirdNest's example and selling manufactured goods. My daughter researched and saw that manufactured goods are now allowed, but was kicked off for selling them.

Etsy is solely interested in its own bottom line, hence the mass layoffs and stock plummets of late. If you're thinking of becoming a seller on Etsy, understand that they are not helpful in any situation. All is left in the hands of the buyer and even in the case of an unfair review (as I was left 2, tried to contact the buyers to make them happy as is suggested by Etsy, but I went ignored), they side with the buyer, UNLESS the buyer is slandering the "Etsy" name. Then, all bets are off and they will go to the end of the earth to clear their own name, not yours. Fees are high. SEO knowledge is a must as this is not the simple platform of years ago. They will also shut your store with no warning for any reason they deem fit. This was done to me twice as I was accused of not creating my own items (which are completely unique and one of a kind, not mass produced).

My wife started a store on Etsy selling her handmade bracelets. They shut it down after a few days. Didn’t give us a reason why. So then they shut my store down because it was same IP address. Now they will not give me my money from my sales. I shipped the products and customers received the items. So basically they stole my money. If you thinking of setting up an store on here think twice. You can wake up on day and be out of business.

I'm so disappointed with the clay dirt. It’s the nastiest dirt I ever tasted and the sad part about it, is I was looking forward to crunching on some. I can't even consider the fact of chewing it and trying to swallow it. And I can't get refunded my money back so I have lost both ways. I do love the quickness of their delivery though. I will probably order from them again, just not the clay dirt.

I am rating one star as there is no choice of less. The seller sold damaged goods. I took pictures and followed basic steps. I contacted here immediately and it's been over a week. The seller is unprofessional with great disregard. Have Not receive a Response to damaged product. Packed very carelessly. Ginkgo seed was dented with a big hole. I waited over week. Thinking that would give some time and then some. DO NOT BUY FROM THIS SELLER! BEWARE. Takes your money and expects you to be ok with unusable products.