Etsy Reviews

I found out that two coins I bought through Etsy were frauds or reproductions. I noticed on the listing that they made it hard to find the fact that they reported it as a reproduction. I also looked up the law and found out even that is illegal. Coins that are reproductions are to have the word copy written on them. These two sellers were selling them as the real thing and a lot of people look like they fell for it by the looks of their reviews. I reported this to the help person and they told me I had to jump through all these hoops to go through and report it to Etsy. Obviously Etsy doesn't care because I couldn't find what he said I was supposed to do. As far as I'm concerned, I'll never buy there again! Good luck and watch out... buyer, beware.

As far as I'm concerned, Etsy used to be really helpful, but now they are failing on every level. They make me want to rip my hair out. Last week I contacted them because I had received a product review was dinging me for things out of my control. Tried to bring it up with customer support. They tried to tell me that my account is up for data deletion several times, they would constantly jump out of the support and I would have to have a new agent to try to get answers. They would continuously give me canned responses and then they tell me that they were looking at the wrong accounts after I had already been dealing with them for 8 plus hours long past midnight... 🤬🤬😡

Etsy has zero regard for sellers and DO NOT protect them from harassment! Fees have gotten out of hand as well.

Very poor communication and customer service! I purchased a cat tree and a makeup product in March of 2025 and didn’t receive either item. I’ve emailed the sellers and Etsy several times and they have not returned my messages nor will give ma a refund. I am extremely disappointed and Will never shop with them again!

Headaches, false calls, no responses. Bought a ring make in India and after three months and many messages, it has not been delivered. Worst: in order to give me customer support I am supposed to sign up and pay an answering service. This is terrible business. Do not buy from them if you want to avoid headaches.

I signed up to Etsy trying to get an engagement ring to propose to my girlfriend with. Finding one has been difficult because she wants a semi-precious stone and a non-traditional design, which is almost impossible to find with the big jewelers. Luckily, or so I thought, I found the perfect ring on Etsy. I created an account and attempted to buy it, only to receive an email saying the purchase could not be completed. As it turns out, my account was permanently suspended. To be clear, literally all I did was create it and attempt to buy a ring.

I am beyond tired of dealing with Etsy! I have a shop full with digital art downloads. I spend no money in Etsy. This online store took out over $50.00 for 3 months now. On the first of May, June, and this morning...? What? I am waiting for a refund for May and June, and now they take money from me today!!? Sick!! No reason, no visible charge. My bank says, It's a monthly payment? They say I must have bought something? What is going on, Etsy?? Horrible, Questionable Business! The Better Business Bureau would be shaking their head?

I am deeply disappointed and outraged by my experience on Etsy. I purchased a 'lifetime access' to a digital store from a seller named DesignsbyAnnaB, investing a significant amount of money. However, just two months later, she completely revoked my access and annulled our agreement without any valid reason. This is a blatant, calculated scam. Naturally, no partial refund was offered for the unfulfilled terms. To make matters worse, when I confronted her, the seller resorted to toxic threats and gaslighting, accusing me of 'harassing a small business.' Such extortionist behavior is absolutely unacceptable.

I have had issues with Etsy’s labels for 2 months now. I tried using the chat option and the idiot just kept telling me “thanks for the feedback”, no resolution whatsoever. My packages end up 1-2 late and the post office has lost 4 packages in the last 6months because the tracking number has to be entered by hand and it doesn’t come up as USPS. Customer service through email never responded either. It’s ridiculous to treat their sellers like this.

I've been a seller for 12 years. I had a Buyer that wanted a refund the day after I shipped. Buyer not even received nor seen the purchase. I alerted Etsy on chat that it was suspicious. My policy was no returns. I completely divulged photo and description. I asked Etsy for advice I followed through the procedure of allowing Buyer Customer file Case a complaint, on advice of Etsy. I followed protocol, During the chat with Etsy agent told me to quickly add new info in my account. I was attempting to add my new mobile as my old phone was a landline. I made aware not to lose me till I completed in updating my account, When I was cut off. Unable to sign into my account, I assured that I wanted to refund whatever the decision of the case.

We have never sold anything on the Etsy platform, but we have purchased many items over the past several years and have been very satisfied with the quality of the items themselves and with the transactions with sellers. The problem is Etsy itself. Even though we've always paid immediately and in full, our buyer's account has been suspended twice for no reason! Neither a satisfying appeals process nor any form of communication with the company is possible. HOW does an irresponsible company like this even stay in business? Companies normally want to sell things and to have buyers, NOT Etsy! They do everything possible to cut off both sellers and buyers. I'd give them negative ratings if possible, but the one star is the only available option. NEVER again with Etsy.

I wanted to receive the item I ordered, and Etsy decided to refund my money! When I checked to inquire about it, I was told I could purchase another machine, which all cost $100 plus over what I paid for the initial machine!!!! If Etsy allows others to sell on their site, they should be held accountable when others fall short!!! I'm very disappointed! I will NEVER purchase from them again, which is sad since I also recently purchased some graduation items for my son.

Etsy does not respond, with issues from any company they deal with, but yet they charge for their platform. I will not be using their app anymore, you are not guaranteed that what you see is what you get.

If I could give them no stars, it would be nice. The refund and return policy is nonexistent. I have ordered numerous times and not had much issue but when I needed help with a scam seller, they did nothing! So the only thing I can do is get rid of the app, and all the sellers lose because Etsy is a bad joke. See photos of what I received compared to what was advertised.

I ordered a throw pillow that looked so nice and colorful and in the photo pictured on the site. When the pillow arrived, it was a dirty brown color, not at all like the pillow pictured. When I requested a return and refund, I received a very nasty reply denying the pillow was different. The Etsy customer service refused to help me! I will never buy anything else from Etsy!