Etsy Reviews

I received an item from out of country weeks ago. Then just two days ago I received a bill from FedEx that I owed additional money. When speaking with Etsy, they refused to put this matter to the seller stating I needed to be prepared for all charges from my country for tariffs. Their website clearly states that any additional charges on shipping would be handled before my item would be shipped out. Am I always to expect charges after receiving an item a month, two months, six months and never knowing the cost. Etsy did refund me the money that I need to pay FedEx, but I will never use this platform again. I have included a photo of their shipping statement.

An Etsy shop marked my order as sent, but carrier tracking showed no shipment information and said it was probably not sent. The order never arrived and the shop later stopped selling on Etsy. Etsy and Klarna sent me back and forth. Klarna closed the case; Etsy then said it could not help because a Klarna dispute had been opened. The result: no item, no refund, and no real buyer protection. Be careful: based on my experience, an Etsy seller can stop operating after an order is not delivered, and Etsy may still leave the buyer without a practical solution.

I am deleting their App. Seller didn’t like my cancellation. Put my $85 refund on Esty gift card. No way to get my refund changed. No help from customer service. I’m at a loss. Nightmare.

Pathetic Service. Seller cancelling the order without notice after few days. Already you guys are taking so many days with $15+ as delivery fees and then also late delivery.

Bought a Jujube fruit tree and seller sent grape wine tree instead. After founding out it wrong tree seller no longer selling on their website. No one can help you. No responding from Etsy company. You have to take the loss and move on. Do buy anything from this company….

I will never purchase from ETSY again! Sellers need supervision with transactions. I attempted to order a Bible cover. I thought perhaps the sale did not go through so I hit it again. This created a purchase for two of the identical items. Swiped out and mailed before I could blink an eye. Immediately contacted seller. Automated response states I should hear back 12-24hrs. Wrong again. Bank was charged and no contact. I can not tell enough people how ripped off I feel. I have bought many items with no problem but this made a big difference, I am disgusted.

I tried to but some stuff from Etsy, never got an acknowledgement and no product. Support has not helped and now I am out my money and no product.

My experience as an Etsy seller has been extremely disappointing. My shop was suspended for “potentially fraudulent activity,” but I was never given a clear explanation of the specific activity or policy violation involved. I submitted an appeal, but it was denied without providing the details I needed to understand or resolve the issue. After losing access to my shop, I was unable to properly manage my orders. Refunds were issued to customers, including a full refund in a case where the customer was allowed to keep my merchandise. I had already paid Etsy fees, advertising costs, and shipping expenses related to my business.

I purchased custom labels and stickers from 2 different stores. I received an email in the middle of the night stating my password was changed for suspected activity. One store emailed me stating order couldn't be completed. I tried to log back in and got the reset password loop. The link didn't work. Now I cannot log in to cancel my other orders or contact the seller. I emailed customer service and that's a joke also! I need my money back and this site needs to be shut down! 0 stars. Awful communication.

NO STAR, I HAVE A WEDDING COMING UP AND THIS IS A VERY POOR SITE AS: They have a lot of scammers on their site and very unprofessional. This is my current order number. Javed ** from KurtaBazaar about Order #**. As I reach out to him regarding my order with no tracking information as I placed this order on the 9th of this month (September). I will report this person and this site for not properly screening their clients.

Signing up there was no mention of a shop setup fee and never was able to complete shop setup. After trying to remove the shop, was given to tech supports to close the account... That were completely incompetent or couldn't understand English... Such as "this is the shop name xyz it has never been completed, it has no items listed and no description." Three tech supports ask for shop name, number of items, and a description.... Finally a fourth support closed the shop and told me I could then close the account manually. It said it took several days before they closed the account... Now they have sent me an email claiming I own them a shop setup charge.

I bought 2 flamingos from ETSY a week ago here today. I still don't have the product on 9-16-26. They email me, said delivered, that's a lie then they want me to contact the seller for ETSY...Mistake horrible... Don't buy their products. Stay with AMAZON and didn't offer a refund neither. HORRIBLE...

Terrible customer service. I accidentally bought an item under guest instead of under my account. I did not receive any confirmation or receipt of any kind. I have no clue where it is getting shipped to. I reached out to customer service 4/5 times. I spoke to 2 people so far through email. They both stated they sent the email to the same email they were emailing me from. I replied to their emails with screenshots of my email showing it was not going to spam or trash, or when I typed in Etsy, or under purchase, or if I typed in order. I asked for them to cancel my order, and no one has. They won't cancel my order, tell me where it's going, or give me any shipping info. It's so hard just to get them to respond, and then to get them to actually help is impossible. I would add a copy of my receipt, but I can't because I don't have one.

We have been selling on Etsy for some 15 years. Last month, for reasons entirely unknown to us, they simply put the account on vacation mode and suspended the ability for customers to make orders. No bad reviews, no outstanding orders. There was no one to reach. We had to navigate the account and found that they wanted us to upload a document verifying our business name, registration number and address. This has not changed in 10 years and was obviously previously supplied. So we uploaded it. Nothing happened. You cannot reach customer support, you can not email them. You cannot talk to them. You cannot reach anyone, ever for any reason.

⭐️ Extremely Disappointing Experience with LIMBUSArt. I purchased a table from LIMBUSArt through Etsy in March, expecting to receive my order in a reasonable timeframe. I was subsequently told that the table would be delivered in July, but July has come and gone, and I still have not received the table. What has made this experience even worse is the extremely poor customer service and lack of meaningful communication. When you spend your hard-earned money on an item, you deserve timely updates, honesty, professionalism, and basic respect from the seller.

Don't use them,, all they want your credit card before they do anything for you,, all I needed was to swap out a part that was sent wrong!! With all you have to do for them,, I could buy a new piece!!

Etsy closed our store because we refused to engrave swear words and sexual images. Pure fascism.

I've been a customer for years but I am so sick of trying to get through to a human. Etsy's "choices" are pathetic it is NEARLY IMPOSSIBLE TO TALK TO A HUMAN BEING. Their customer service is an oxymoron. I purchased some things that arrived yesterday, got an email from Etsy that I could leave feedback for these items, went immediately to do so but got a screen message that feedback window was CLOSED. Two minutes after getting the email saying I could leave feedback.

I'm having issues with Etsy's automated filtering calling my refrigerator magnets some harmful super-powered magnets and removing listings, which are inaccurate. Worst part is trying to contact them and getting ghosted in mid-conversation. Unprofessional and unhelpful. They are turning off my listing options with no way to reinstate, so they are taking my money for listings, messing up my listing links that are established in other places on the internet and then not having the option to appeal. It says it is not available right now.

If you are a seller you will pay them and make no money due to Fees, Fees, and more Fees. They are not broken down or explained either. Money just disappears from your payout. I have sold handmade items over $200 that I work hard on, only to end up making about $37 when all the fees are taken out. And even after the sale and delivery is complete, the fees continue to hit on that same sale and they continue taking money out of my account. I have been selling on Etsy for years and it has just turned into a total scam website. Sellers are making products for free and Etsy is making all the profits.

I was an Etsy seller for approximately eight years, recently, my account was suspended due to their own inaccurate information and reporting by using their robots to validate authenticity and my experience with how Etsy handled my account suspension has been extremely disappointing. My shop sold authentic vintage Zippo collectibles. I have purchase records and receipts for merchandise purchased directly from Zippo and am fully prepared to provide documentation proving authenticity.

I updated the credit card details on file with Etsy, but the system didn't register the change; they failed to charge the card as they usually do automatically, and consequently, they suspended my account. I spent a lot of time trying to reach customer service and sent two emails to the billing department to no avail. I also posted about the issue on their Facebook page, but naturally a bot just referred me back to Etsy customer service, creating a vicious circle. The conclusion? Etsy is nothing but bots. Welcome to humanity's future, ruled by bots.

Terrible place to sell. You have to invest money in ads for them to show 3-4 views. I understand business however this is kits plain scamming. They suck you dry and want you to play their game.

Terrible customer service. All required info provided, no result.

ETSY has become a diabolical nuisance. Purchases cancelled without reason and account suspended. WHY? No reason given. I am all for supporting small business, not with this hassle.

When a seller underperforms they can simply cancel and/or refund an order to block or avoid a negative review. This means that Etsy seller reviews are unreliable at best leaving the consumer open to frustration, loss of time and the loss of use of their funds while they deal with the situation.

This is basically about two different companies. Etsy for one and Xfinity. Xfinity changed my emails from Comcast to Yahoo so when I try to log into Etsy, they want a two part identification so they send you codes to my Comcast. I am a 63 year-old with disabilities. By the time I navigate to the new email @yahoo the code is expired and the only thing I can do is ask the AI for help which basically tells me, "I’m sorry you’re dealing with that." You cannot even speak to a real person so I have money in my account there which I can’t access. I’ve tried for hours to get in. They’ve locked my account. It’s just a total nightmare. Stay away from this company. You’re dealing with AI and their Customer Service people absolutely do not care 'cause you can’t talk to him. Great job. If you’re in Customer Service, you don’t ever have to talk to anybody. .

Etsy failed me as a buyer. My order was affected by the new EU customs rules, but Etsy neither informed me nor ensured the shipment complied with them. They also calculated the 30-day claim deadline from an impossible delivery date—the same day the item was shipped from the US to Portugal. When I tried to open a claim, it was no longer possible because of Etsy’s own incorrect deadline. Support refused to correct the error, telling me to contact the seller instead. The seller has stopped responding, will receive the item back, and I have lost my money. Completely unacceptable.

I have to correct my complaint. I did receive my package a day after I posted my review. Nevertheless I still was unable to contact anyone to assist me with my issues. And the product seems smaller than I thought.

I have wasted so much money on their bogus psychics who nine times out of 10 have been completely wrong. They refuse system is bogus and is designed to favor the seller. I will no longer spend money on this ripoff. Also they offer a lot of people doing spell casting even though it's supposed to be against.

I was enjoying using the Etsy site very much until I tried to login to my account and received a message that my account was locked due to suspicious activity. It said to change my password but when I clicked change password, I was told my account was locked and contact Etsy support. You can only contact support through your account. I created a different account and contacted support and explained my other account was locked and I wanted to know what was happening. The support person on the chat said all he could do was escilate the problem and I should wait for an e mail but it might take several days. I asked for a phone number and the tech said there is none and ended the chat. Very disgusted at the situation.

Lowest possible rating... This site does not actually protect its buyers from scammers. The 30 day refund policy is a joke along with all the payment processors that support it. I bought a custom video game console from a storefront that listed it as 'in stock'. The seller then proceeded to tell me that the item was not actually in stock but built to order.. I said ok, then requested a few additional changes. The seller then proceeded to drag their feet well beyond the refund period then completely deleted their storefront and disappeared with my money. DO NOT BUY FROM THIS PLATFORM. Etsy then drags you through several automated hoops to basically tell you you're SOL.

Etsy is now selling dead animals on their site. It's not taxidermy (which I can recognize as a craft) but animals or body parts floating in a solution. How were these sourced? Is this considered a craft? Craft components? I looked at Etsy's policies, and now they allow the sale of floating dead animal parts as long as they are not from a domestic pet or an endangered species. Yay. Dead mousies for everyone!

A much more laid back experience than eBay. While Etsy might not have as broad of a merchandise selection as eBay, there is not as competitive of an environment which can make it too stressful. Being a person with mental health disorders, a low stress environment is essential to a pleasant shopping experience. People cite purchases from bad retailers as their reason to give Etsy a low rating, but I blame them being poor shoppers. If you are careful to screen who you purchase from, this can easily be avoided.

A seller named BRILLA10 is advertising and selling fraudulent items on Etsy. The item that you will receive is nothing like the photo in the for sale post. It was packaged with no instructions or with no protective packaging. ETSY is not standing by the accuracy of seller’s items as photographed and the veracity of its return policy in that before accepting my claim for a refund, they are forcing me to deal directly with the fraudulent seller. DO NOT BUY FROM THESE PEOPLE. The photos in the advertisement cannot be included in this communication due to the file size upload limitations.

After literally handing over all of my personal and sensitive government and financial institution information, I hit a pay wall. Like, that couldn't have been disclosed before they gathered tax IDs and all that other stuff. Seems really shady.

I ordered this glass refillable water bottle on the advertisement. It said there was 18 ounce with a stainless steel top which is fine and it says one for $11 which I thought was high in the first place, but the picture is deceiving. It has four on there like you buy it as a set I didn’t notice that it said once I paid $20 for this one glass bottle. I am not happy and will not be ordered from Etsy again.

Etsy does not back up the customer. I do not recommend at all.

I found out that two coins I bought through Etsy were frauds or reproductions. I noticed on the listing that they made it hard to find the fact that they reported it as a reproduction. I also looked up the law and found out even that is illegal. Coins that are reproductions are to have the word copy written on them. These two sellers were selling them as the real thing and a lot of people look like they fell for it by the looks of their reviews. I reported this to the help person and they told me I had to jump through all these hoops to go through and report it to Etsy. Obviously Etsy doesn't care because I couldn't find what he said I was supposed to do. As far as I'm concerned, I'll never buy there again! Good luck and watch out... buyer, beware.

As far as I'm concerned, Etsy used to be really helpful, but now they are failing on every level. They make me want to rip my hair out. Last week I contacted them because I had received a product review was dinging me for things out of my control. Tried to bring it up with customer support. They tried to tell me that my account is up for data deletion several times, they would constantly jump out of the support and I would have to have a new agent to try to get answers. They would continuously give me canned responses and then they tell me that they were looking at the wrong accounts after I had already been dealing with them for 8 plus hours long past midnight... 🤬🤬😡