Consumer Complaints and Reviews
I've been a buyer on Etsy for some time and have bought a number of nice apparel, handmade items etc. I've never had a negative experience with any seller luckily but have now had a terrible experience with Etsy. They suspended my account privileges for some reason which I don't know and so that reason can't be legit. I'm not a fraud, I've always paid and been honest. Getting this fixed is proving to be a nightmare. Their customer service is so deeply buried it's practically nonexistent. I never received any email explanation for why I was suspended and am unable to open a new account because they even blocked my freaking IP address.
My receipt on Etsy says unpaid even though my PayPal has paid it and sent me a receipt. They're hardcore and for some reason don't want to take my money which I've been giving plenty of for some time. I'm baffled. Sellers, please set up your own websites so you can sell to customers who are blocked by Etsy. Monumentally disappointed.
I purchased a Pope John XXlll medal pendant 1950s for my mother's birthday 25 days before it. When I had not received it by 20 March I open a case of non-delivery with Esty. The trader had marked it as having been dispatched on the 10 March but shows a receipt for the 21 March as proof of posting. Well, whatever happen to the medal I never received it and Esty thinks the proof of posting is proof of delivery. They don't seem to understand The Consumer Rights Act 2015 says different.
Hello, I'm shocked after 8 years of selling on Etsy to find my shops permanently suspend. Etsy didn't listen to my side of the story, I was harassed by a buyer, having the man get my email address, send me disgusting messages & pictures. He was a disgruntled buyer who ended up leaving me a bad review & why? Because I told the sick pervert not to contact me anymore, after I did so, that when it all started. I replied to this man using a few choice words, well thinking I was only defending myself, I got terminated from Etsy!
At this day & age it's ok for a man to harass a woman! Instead of Etsy helping me, they suspended me! Etsy was a problem from the very start from no customers, to opening up the marketplace for all foreign junk. A vintage site? Where is the vintage, it's all retailers. What vintage site removes the antique section? Their new categories are a joke! Who wants to buy a 20 year old toy ball?
As for buyers, if they have a problem, forget it, it's a nightmare. Their main target is someone living a perfect life, a woman who has nothing else to do but, plan a wedding, have a baby, cook, decorate & organize a house with an endless supply of money to spend. What fantasy land do they live in? The employees stink, they know nothing. They also don't know a vintage item from new, the site is such a joke. Real antique collectors & dealers are laughing. Their search system is ridiculous, who has time to look through 250 pages of junk. I hope many people file a class action lawsuit against Etsy & they go out of business.
I use different platforms to sell my items, but the big mistake was to bet on ETSY. They enable people to offer handicrafts personally by them. But this is not so. There are many sellers who do not sell their products, resell foreign goods. There is nothing worse when you correct a given platform with buyers. Although it is against their rules Etsy a blind eye because otherwise you will fail. I think it's time to change its policy and give people legally sellers of foreign goods to sell on their platform because they already do.
The problem is that this company employs super incompetent and spiteful people who do not have a human attitude towards anyone. Employees choose who to sell and who is not. Stupid employees of this company closed profiles without warning, indicating the reason - that the goods are not manufactured by vendors. At the same time there are thousands of such vendors. I hope soon this company to fail because they are despicable and devious people with unsubstantiated claims. Their policy is one, and reality another. Curse them a thousand times and I wish them the most miserable existence. Please if anyone knows where can be made a formal complaint from this company to share it! Please if anyone knows which institution can test this firm also share it. I'm ready to destroy them as they destroyed me.
In December, I placed an order via ETSY which was never delivered. The only path to make an inquiry is via the computer. I have done that several times, but received no reply. ETSY is a customer-hostile enterprise, and I will not deal with them in the future.
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My first time using Etsy and already I'm fighting to get money back on non delivery on two items I purchased. One open case and one closed even though I haven't received the goods from Mercy Madge and didn't get a chance to dispute the case as it went in favor of the seller without consultation with me. I've had to contact PayPal in the first case and now have a chance of getting my money back. I will never use Etsy again.
SCAMMED BY - Sumer ** - OWNER of SittingKittyVintage on ETSY.COM I (me) shopped at Etsy for the first time & purchased 2 items from 2 different shops. The first item I purchased from Tangoboutique5968, another shop that couldn't find the item I ordered in their inventory. They never offered to refund my money nor did they ship the item I ordered. I contacted the owner and this person said they would have to find it in their inventory. I NEVER heard back from the store owner from Etsy until weeks later. I reported this to my bank and was credited a full refund. Etsy.com IS INDEED THE WORST PLACE YOU COULD WASTE YOUR TIME & SHOP. PLEASE DON'T shop at Etsy.com... Please read on.
The # 2 item I purchased from Etsy was a very horrible experience!!! This store owner was indeed a Scam Artist and Etsy allowed Sumer ** from SittingKittyVintage to scammed me, even though I opened a case against this store owner and took the time to send pictures in of this damage - no arms - the Barbie arms were off as soon as I opened the unsealed box and I found a dirty, used Barbie that was indeed taken out of the unsealed box before and was not in manufacturer condition. The Vintage Ballerina Barbie was damaged during shipping is untrue. This is false! Shipping had nothing to do with damaging the Barbie. I'm not sure if Etsy or the Scammer are going to try to get money from the post office. I am going to report this to my post office so they are unable to collect any money from the insurance from the post office.
RESERVED Vintage Ballerina Barbie 1975 in box No. 9093 Transaction # ** Quantity: 1 I was so excited when I found this V.B. Barbie from 1975. The owner Sumer ** from SittingKittyVintage on Etsy.com scammed me! I was told the Vintage Ballerina Barbie VBB had never been taken out of the unsealed box. This scammer, Sumer ** on Etsy, blamed me as if I had done something wrong which is how a scammer works. I can't believe Etsy aka Etsy.com allowed this dishonest store person on their network to take advantage of me their customer. I recommend to everyone NOT to shop at ETSY.COM because they don't care about their customers. It's all about how much money they can't get from the sales. If I have enough room here in this space I will copy and paste the dispute case I opened up with Etsy.com... Please read on...
Me February 15, 2017 When I was a little girl my Mother and Dad gave me this ballerina Barbie doll for my birthday. I was looking for this doll for this reason. My parents recently died 6 months apart from each other. First my precious Mother & then my dear Dad. The Lord gives me HIS peace they are living their new lives together in Christ Jesus but I still miss them very much! I found your website & was looking for this Barbie for the best price. This is why I am VERY DISAPPOINTED Etsy would have someone like this on this website! Please take down their store so they cannot mistreat your good customers! I am thankful you have my information in this case and a permanent record to keep of this scammer's real name.
This is totally outrageous and dishonest!!! Etsy Admin, Logan from Etsy's Dispute Resolution team is allowing Sumer ** -OWNER SittingKittyVintage to get away with scamming me, their customer. This is not a safe place to shop!! I finally called my post office to let them know this scammer is going to try to collect money from them through insurance placed on the used and broken barbie doll.
I hope all of those who are reading this complaint will choose to shop online with anyone else but Etsy.com who allowed a very dishonest store owner on their network, Sumer ** - OWNER SittingKittyVintage to get away with scamming me! Etsy.com allows their customers to be scammed by their online store front owners. I have placed several pictures of the used and dirty ballerina barbie so others may view what was sent to me BY Etsy.com DISHONEST SCAMMERS. BARBIE WAS NOT AS DESCRIBED!
Very rude people working there. I had my shop there for 5 years, 4000 feedback, rating 4.9 out of 5.0. They shut me down. One person working there lied to us with false information and next building jeweler called us about connecting my shop to his. Basically they falsify information and shut you down after all those years working with them. Good thing I opened my website. Started working from my own site or else I was going to lose my mind. Never trust them and I recommend every seller there to open their own private website and build your own. Once they shut you down they will not respond to your emails or calls. So basically you are dead on arrival for them.
Etsy closed sellers accounts without prior notice and gives fake arguments, I sell since 2015 and I did great job selling 500+ handmade and vintage items and I get 120+ POSITIVE REVIEW with 5 stars and just one negative feedback in 20 October 2016. Etsy closed our shop and sent an email telling us that we are not the designer or the makers of the products. We responded that we can prove that we are the designer of our product and the makers are listed on the about page. They sent another email telling us that we sell mass products and our account will close permanently. They didn't give us any opportunity to prove. Our business that we built with a great effort go overnight. What is that fake Etsy system! Go to hell Etsy.
How to get a free piece of jewelry on Etsy: Contact the seller and complain about something small and nitpicky and then threaten to write a negative review. Seller then offers a refund in an attempt to avoid said review. Jewelry is not returned. Negative review is posted anyway. Etsy, your review system sucks. I quit your marketplace the first time this happened to me. Now I have reopened my shop and someone is attempting to do this again. Too many negative reviews and you will close me down, whether they are honest reviews or not. I do great work and practice business ethically, and the vast majority of my reviews have been 5-star ones. Etsy is not seller friendly, not only do you open them up to getting ripped off by this bogus review system, you charge way too much for the limited advertising exposure you get. P.S. This review is real.
I requested to have a tunic dress made with a small top and medium bottom, and the seller indicated that she would be able to do that; however, the bottom was 5" smaller at the hips than the measurement on the site indicated. She said that having the medium on the bottom only meant having a longer hem. When tried to resolve the dispute through Etsy, they required multiple rounds of pictures documenting the difference, which I provided. At the end, the seller accused me was washing the item and shrinking it, and Etsy determined that the item was sent as described.
I had enjoyed success at Etsy up until recently. I had my shop on a long vacation as my mother was very ill and I was pregnant. I tried to reopen my account and was told I am suspended. Upon contacting trust and support and asking them why my account which has glowing reviews and a 0 balance is suspended. I was told A similar account was found to have an outstanding bill and I had to pay it! Now this account is my friend's account! The only way they could have linked us was by similar product and locale.
I told them I am in no way affiliated with this person and yes they were my friend but I am not responsible for their accounts in way. I was not even given a reason other than there's too much overlapping information and until my friend pays his bill, My shop is also shut down. This is like living in the upside down. I have never ever used anyone's account but my own. I am in shock that because I am friends with this person I now owe his bill. Not good ethical business practice.
Etsy is corrupt as hell and has killed my shop after I presented them all the evidence that I manually create all my work, there is no one helping me. I thought that with the amount of pictures I provided with all the steps it is literally impossible to claim I am not one making it. They did approve me after the first time and reinstated my store and I was happy but then about two weeks later they killed it again, as if they can't check that it was done before and asked for evidence. I again sent them even more pictures and description, and this time they said that I was not allowed to sell again for no reason or explanation and asked me to not email them again.
This is harassment, this is my work and no one can claim it otherwise. It really seems that those working at Etsy 'integrity' dept. are the big Etsy sellers themselves or that Etsy is discriminating against certain sellers for some funny reason, they kill small artist stores and keep those giants. More people buyers especially need to know about that, it's like talking to a robot, they don't give explanation and I'm 100% sure I am not violating anything. If you don't believe it's my work, COME, VISIT, WATCH ME make it happen! If you want real handmade products, I'm doing handmade by Amazon now, they actually answer all of my emails and respect big and small artisans unlike the evil and corrupt Etsy.
After purchasing several gorgeous rings through Etsy they suddenly closed my account. No explanation or warning and no response when I asked them why. Sellers on Etsy are losing good customers. If you're one of them, set up another way for your customers to reach you!
I purchased a ginger jar lid from them. It came and was too big. I wrote them and asked if I could exchange it for a different one. I never received an answer. The person it came from seemed not to be associated with the company. It was from a private party in Florida by the name of Sally. I cannot do anything with the lid and I am going to have to purchase another one. I will never buy anything else from Etsy.
Very unprofessional to sellers. I opened my shop in January of 2017, after completing my very first sale, Etsy shut down my shop with a reason (not consistent). What a nonsense. I have account with Amazon, Ebay, Open Sky, Shopify, Bonanza and more. None of them act so nonprofessional like Etsy. I asked many times to give me a reason why??? They never cared. It's total Monarchy, in other words, we don't like you that's why we will close and we don't have to tell you why. Well guess what? I hope your platform goes under, or someone should take you to court because you treating humans like dirt.
The customer service rep I spoke to refused to transfer me to a supervisor to assist with my problem. I don't want to wait for them to "get back to me" after they initiated an unauthorized charge to my bank account. After getting the run around from him for 20 minutes, and they know they do not accept phone calls, he hung up on me. I asked consistently to speak to the supervisor's manager, again he refused. Look I know that it's not important to some clerk, but this has happened to me before. A small charge to your account and then before you know your account is empty. I don't want to have to fix another mess, it's time consuming and aggravating. And I certainly don't want to wait 24 to 48 hours to find out if its an error and they can fix it, and I absolutely don't want to wait to get MY money back.
I had a shop for three years selling prints of my artwork. I never sold anything so I rarely logged on. When I did I noticed all these weddings dresses and rings that were listed under my account for sale things I didn't post or have to sell!! So I emailed Etsy and told them my shop was hacked. Do they know how this happened. They automatically suspended me and then shut me down and to this day won't let me even buy from the site. They didn't even answer my email asking them for help on the hacking.
Etsy allows sellers to list the same item multiple times, which results in shoppers wasting lots of time going through page after page and seeing the same items by the same seller repeatedly. This is so frustrating that I often stop looking for things and just leave the Etsy site. Also, sellers list things in inaccurate locations, which results in the same problem as above. For example, if you look for "toddler headbands", you also get barrettes, infant hair accessories, and completely unrelated items. ETSY, PLEASE MAKE YOUR SELLERS CLEAN UP THEIR LISTINGS. (Delete older listings, and list an item only once in the same category). It would also be very helpful if a buyer/looker had more options to refine their searches. Please, Etsy, help us and you'll have more people using your site and purchasing from your sellers. I and some friends have talked about this and we decided to contact you.
After a very promising start on Etsy, they closed my shop, because I had an email address linked to a different account. They reopened my shop after four emails to customer services asking them to explain what was going on. A couple of weeks later, they shut my shop again, accusing me of liking my products from a different account - if I did I certainly wasn't aware of that. So if I was really nice to them they'd open my shop again... so off we went again. Then about three weeks later they shut my shop again and completely suspended my account saying they would never reinstate my shop but I could still be a community member and contribute - I think not.
I sent several emails to customer services but they are to say the least the biggest waste of time going. I get the feeling the company has a big chip on its shoulder because they probably get etsy confused with ebay and presume they are the same. I read the word contempt in another review - and that is certainly the word to sum up how they treat you - or certainly as a seller.
I placed a custom order with https://www.etsy.com/shop/sord SORD leather bags for a Christmas gift. The item was delivered incorrectly and I returned it. I sent a sketch and pattern to better define the item. SORD admitted to not looking at the information and sent another bag not as ordered. I returned the bag. AND NOW ETSY TELLS me sorry, I am out my money and the bag because I did not "have a return for refund agreement with the seller". So the seller can do whatever she wants and the customer is left holding the bag. Bad pun. I have no bag - right or wrong. WORST CUSTOMER SERVICE EVER.
I opened my Etsy shop back in 2009 but started to actually sell in 2015. I was doing great. So well that I recommended my sister to open her own shop through Etsy and she did, selling her handmade items! I was so surprised to see my profits at the end of the month. Well that all changed in November 2016. My account was suspended. They said one of my items were not handmade and I needed to take them off. I agreed even though they were handmade because it was my busy season and I was back in business. The last week of December I was completely shut down because they claimed another item was not handmade when in fact they were!
I emailed their "integrity" department said I can prove that I make all the items in my shop and integrity dept said it didn't matter that they could shut me down as per their terms and conditions. I gave them a list of over 7,000 items I found which were the exact same I was shut down for!! "Integrity Dept" said that I should report them. Well there was one company with 180,000 sales selling the same item I was closed for. I have reported this shop every day for the past 2 months and yet they are still selling. Did the Etsy integrity dept not easily find this shop? How when they had so many sales! Was it because they promote their items and pay for Etsy advertising? Wouldn't that be considered discrimination? They have ignored every question I have had as to why this person can sell and I couldn't.
Not only did I lose my entire business, but I lost all of my feedback, listing fees, pictures and descriptions of some of my items but most importantly I lost my income. Then I get a call from my sister that Etsy shut her shop down because "an account related to this one was shut down for policy violations". She had nothing to do with my account at all!
So fast forward to February 2017. I opened a new shop under a different name selling all different items. I only put up the stuff I had recently finished making and once again I was shut down because I had a shop that was recently shut down so now I lost more money. I have read that they can find you through your IP address, either way I am finished with Etsy. You are taking a gamble. They can shut you down without a valid reason or explanation. My sister's shop had nothing to do with me. In total we have lost over $100 in listing fees that were paid. Etsy is a scam. How they are legally allowed to just shut you down without reason is beyond explanation.
In November I placed an order that was charged to my credit card but as of today, 2/4/17 the order has still not been delivered. I have repeatedly contacted them to no avail. A month ago I was told that the shipment was scheduled to go out the following week. Nothing yet!
I have been getting mail at the UPS store for over 10 years and for the 1st time I did not receive a package I bought from a seller at Etsy. When I called Etsy directly regarding the seller and the lost merchandise, I was not able to get the issue resolved. I spoke to a gentleman that works there, he stated that they would be calling me back and no one got in touch with me. I sent them an email and it was ignored. I have had issues with one seller in Amazon before (1 out of 1000) and Amazon took care of the issue immediately. Etsy is the absolute worst customer service, and I will not be buying or selling anything with them again.
Etsy does not have a single number available for communication. I submitted proof they wrongfully terminated my account yesterday for allegations of infringement from ELF on shelf lawyers of which my items were for barbie like dolls or Elf like dolls not EOS and stated handmade not ELF on shelf. They flagged an Auburn T-shirt stated war Eagle as ELF on shelf violation shutting account down and holding funds. They will not communicate with allegations nor investigate say "Too bad, it's done." Don't sell on Etsy they'll screw you.
Never used Etsy before, but found a cute charm for a gift and order from CharmsInBLISS. Received a "shipping confirmation" but when tracked it would go nowhere. After a week I contacted the seller, no response. Contacted a 2nd time, no response. Had to open a case to get Etsy to help. They tell you wait a week then we will escalate. Seriously? Are they gonna take the sellers side and my money? Still no response from seller. Wrote a 3rd email. Finally, 2 days after 3rd email, I get a rude response with spelling errors, about how this is the first time he saw the emails. Seriously? How about apologizing for the lack of customer service and inconvenience? I was able to get my money back, but will never shop via Etsy again! They are no Amazon that's for sure.
Attempted to request a custom order- asked several very specific questions, when I received reply (It is the policy to reply only once in a 24 hour period) they only addressed one question, ignoring the rest. In my reply I expressed that if they intend to only answer one question each 24 hours this was going to take way too long and could someone call me. Their follow up reply was so rude I was shocked. They balled me out about how there are only two of them answering emails- here is a copy and pasted excerpt: "You contacted us yesterday regarding your order and typically all conversations are answered within 24-48 hrs. We are now responding to yesterday's emails, we are two people who make and process everything, emails are answered in the order they are received."
When I replied I brought up the fact that they did not answer but one of my questions and in fact did not reply to my custom request form that was 2 days old. I also informed them that I was no interested in doing business with a company that felt they needed to "school" their customers. Want to know the funny part- they IMMEDIATELY replied to that e-mail... which really pissed me off. They can answer an email pretty darn quick if it is to give a snarky reply to an unhappy customer- but will take up to 48 hours to reply to an actual question. They replied with false sorrow with a few more jabs at how "offputting" I was. Can you believe that? Avoid Etsy.com and save yourselves the grief of having to deal with them. I did not purchase anything and will never do so.
I have an Etsy shop and I was mostly satisfied for the first two years. I noticed that I was being charged a lot of fees. It cost 20 cents to list each item for 4 months. That seems cheap, but if you list over 100 items the price adds up. I am charged a base fee of 15% of what I sell automatically at the end of the month. In addition, they collect a 3% processing fee. Altogether I pay 20% of the total cost. In other words, I would have to raise my prices by at least 20% to earn back what I am being charged. Etsy Inc. will deactivate items at their digression and I still had to pay the fees. They are really dirty about that. When I confronted them, they just blamed someone else rather than take responsibility of their own actions. I found their practices and policies to lack integrity. I would suggest using a different web seller, or create a website on your own.
I'm warning you, do not purchase from this company!!! I had a nightmarish experience with them. In February 2016, I paid for them up front to build me a custom table and bench. They told me it would take around 3 months. I did not receive it until the end of November. 10 months! I've had for 2 months and the tops are both cracking, the table is wobbling terribly, and the finish is peeling up in spots and also scratches super easy. They refuse to refund my money and now they are ignoring me. Etsy is just as bad. They won't help me in any way either. So I'm stuck with a busted table, cracked bench, and over $2,000 wasted. GROVER GROVE is bad news!!!
Have been a seller on Etsy for a little over a year with 300+ sales (most all multiple item). Put forth countless hours into my shop making sure pictures, SEO, etc. was "perfect." It seemed to be going so well I took the profit I had made and invested a ton of money into a huge assortment of craft supplies, a Circuit, heat press machine and everything I thought I could possibly need for a successful Etsy business.
Everything seemed to be going smoothly until Christmas season hit. My biggest seller is hand painted ornaments. I had 1 initial complaint due to a lost package (not surprising with how hectic USPS can get during holiday season). I resent the lost packages completely free and gave the buyer a full refund. A few weeks later, I had another issue with a lost package. A case was open & I received an email from Etsy my shop had been permanently suspended due to 2 recent cases. I tracked the 2nd package and it showed as delivered!!
I contacted Etsy regarding this and was basically told, "Too bad." I contacted the buyer and after giving me the runaround finally admitted she had spent too much on Christmas gifts and was just looking for a refund (& essentially free item). I screenshot this and sent to Etsy -- yet again was basically told, "Too bad." They are also holding my funds (which was several thousand dollars) for 6 months. Keep in mind I shipped out approx. 80 packages throughout Dec and received numerous 5 star reviews. None of this was even considered. My shop was closed not due to problems with products, copyright or other issues as I've seen other complaints about. It was closed simply for 1 lost package I corrected (& over compensated for), and 1 package falsely claimed as not delivered by someone trying to scam for free item.
I have tried countless times contacting them with no response. I had way over 100 listings they kept all listing fees and paid advertising. I've invested a ton of time, effort and money in this shop for it to unreasonably be shut down. Of course the more packages you ship, the higher the chance something will be lost (especially during holidays). I did not have all of the descriptions saved on all of these listings. So now will have to start completely over with measurements, etc.
I read another review "don't put all of your eggs in one basket" and that is something I agree with. I never dreamed my Etsy shop would be closed so unexpectedly over such menial things. I had no warning whatsoever. Now I'm out of a lot of shipping, supplies, etc I will not see payment for 6 months. Most importantly out a LOT of time. Not only time making products, but time invested in my fruitless efforts of contacting Etsy and debating over this decision, to no avail. If you are considering selling online -- do not waste your time here!
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