Etsy Reviews

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About Etsy

Pros
  • Unique handmade products available
  • Support for small businesses
  • Diverse range of items offered
Cons
  • Inconsistent seller quality
  • Customer service issues
  • Delayed order fulfillment

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Etsy Reviews

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    How do I know I can trust these reviews about Etsy?
    • 4,886,447 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
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    Customer ServiceMaintenanceStaff

    Reviewed May 23, 2026

    I was a customer for almost 9 years, I make a mistake with my bank account and they suspend my account for more that I try to fixed the mistake. They not help me or give me a chance to reinstall my account. Really bad customer services.

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    Customer ServiceSales & MarketingPriceStaffTimeliness

    Reviewed May 22, 2026

    Etsy is an unprofessional run company and these are the reasons:
    1. High recurring insertion fees
    2. Unauthorized recurring charges which are theft on sellers' accounts!
    3. High commission percentage on sales charged to the sellers.
    4. Randomly unjustifiable suspension of sellers' accounts threatening their livelihood.

    5. Customer service hardly exists, which is no response or not attending to customers' (both buyers and sellers) needs. It has NO PHONE support.

    Based on my understanding, Etsy, this company is all about getting as much money from its sellers as it can and leveraging them to issue stocks to acquire as much cash flow as it can.

    It is all about making money by leveraging the sellers. (The poor artists and craftspeople) by charging them high recurring insertion fees, unauthorized charges (THEFTS) and bullying and harassing them at will for unjustifiable suspension, destroying their livelihoods. Etsy should be sued for these criminal and unprofessional practices. Surely, this is a horrible, unprofessional run company. Hopefully, others can create a better platform for starving artists and craftspeople.

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      CoverageSales & MarketingPriceRefunds & PayoutsFollow-Through

      Reviewed May 21, 2026

      I'm writing this to warn other sellers about Etsy’s hollow "Purchase Protection" promises. I opened my store 5 years ago without having any problem until I recently sold a handmade, high-value headpiece. The tracking clearly showed the item was "Delivered," but the customer claimed they never received it. Despite having proof of shipping and delivery, because the shipping label used was from Etsy, their support was useless.

      ​Their policy explicitly states they protect sellers from "Item Not Received" cases if you have valid tracking but the process to actually qualify for protection is intentionally over-complicated and opaque Instead of Etsy covering the refund as promised, I was put in a position where I was forced to refund the buyer from my own funds because of the buyer pressure and for being afraid of losing my good shop's standing.

      I have now lost the product, the labor, the shipping costs, and even the fees Etsy took from the sale. ​When a carrier or "porch piracy" issue occurs, Etsy should stand by the creators who build their platform. Instead, they leave us to eat the costs while they keep their commissions. Their protection is a myth when you actually need to use it.

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      Tech

      Reviewed April 27, 2026

      Providing Etsy with a one star review is generous. I made the mistake of purchasing an area rug thru a Vendor in India (first red flag). When the rug arrived, the color was not as pictured or described by the Vendor. I made multiple attempts to discuss the issue with the Vendor, to no avail. I then 'opened a case' with 'customer support' through Etsy as outlined by Etsy. After complying with two requests to provide pictures of the rug, both inside my home and outside the home (although the rug is an indoor rug!), Etsy 'closed the case' due to lack of compliance. There is virtually no 'customer support' through Etsy and I will not be purchasing in the future. I will also discourage others to do the same. Case Number **/Order #**.....

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      Sales & MarketingOnline & AppRatesTimelinessHonesty & Transparency

      Reviewed April 24, 2026

      Etsy seller is using certifications for linen that violate the actual certification! Opened a dispute, Etsy escalated the same day it was opened. Seller falsified OEKO TEX CERTIFICATE, Seller Lied About COUNTRY OF ORIGIN, lied to CUSTOMS, lied ABOUT THE ACTUAL VALUE, lies about THE COMPANY NAME. Sent FABRIC WITHOUT ANY PAPERWORK whatsoever. Certificate states if using the certification products are "Required to LABEL EVERY PRODUCT". I had to go to the FTC, Customs, while Etsy stayed unresponsive and in the end, after I proved they, along with the seller, are in violation of FTC regulations, customs, deceptive business practices and more, Etsy closed the dispute in the seller's favor. Stay Away Buying on ETSY. THEY'RE A WORLD-WIDE SCAM COMPANY.

      Seller is textilia.pro, interestingly their own website DOESN'T USE THE CERTIFICATION. WHY? PROBABLY FAKE. In all honesty, Etsy should be -10 in ratings to warn people to stay away. I've bought and sold on eBay for 30 years and it it was bad off and on but NEVER AS BAD AS ETSY. And Etsy Is The Problem, by never doing Anything to prevent scam, they encourage it by siding with the fraudsters. I have customs papers, etc case number and can prove every word I've stated.

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      Sales & Marketing

      Reviewed April 18, 2026

      I set up a seller account and was scammed. Etsy knows I was scammed because I contacted them about the sell. I had to cancel my banking info due to the scam. They suspended my account for $1.80 on items I don't even have listed. I tried to resolve this with Etsy and was sent a link to pay the $1.80 for items I removed due to being scammed on the first sale I made. No thanks! I've never been scammed on POSHMARK or EBAY or MECARI!

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      Customer ServiceMaintenance

      Reviewed April 17, 2026

      If I could give them 0 stars, I would. Etsy is a terrible company with awful customer service that does not assist you even if a seller is selling items that break/are not as they are described.

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      Reviewed April 16, 2026

      Placed an order from Etsy. The invoice was all wrong but had the right address, they said they shipped it and it had arrived. But I never received it, trying to contact them is a joke. Do not buy anything from this site. I never will again.

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      Customer Service

      Reviewed April 16, 2026

      I've received items before they were good, no problem, however the last order from Youngemstone is a fraudulent. What I got was a box of wires, not the rings. Sent Etsy a picture of what was received, not received a reply. How horrible it is not to be able to contact customer service by phone. I am skeptical as it is but I gave it a shot and now I am disappointed.

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      Sales & Marketing

      Reviewed April 13, 2026

      I placed an order but the 10% discount that popped up on my screen wasn't applied on my invoice. Cancelation wasn't available once the order was submitted. That is a illegal business practice. Be aware before you buy anything on ETSY.

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      Etsy Company Information

      Company Name:
      Etsy
      Website:
      www.etsy.com