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Reviewed Dec. 9, 2023
I spent 4 days on the phone trying to get in touch with Etsy Canada as I didn't know what happened to my delivery. I left my phone number 4x's for Etsy to call me back and heard nothing. Don't use it!
Reviewed Dec. 9, 2023
Etsy staff specialist put down my shop. My communication below with Etsy comes from an Etsy staff specialist. This specialist claims they are from the escalation team, the highest level of support. I had been communicating with this specialist via email trying to get help with some questions. While communicating with this person I decided to ask as I have never received a definitive answer from Etsy in the past if using charms and such supplies as attachments to make finished jewelry is allowed on Etsy.
First, the answer is yes. A bit about my shop, I sell earrings. Some items are original art that I have had created into charms. Some items I purchase to make the earrings. My shop is in compliance with Etsy policies. I also sell genuine pearl earrings as well as simple charms as attachments, and a combination of supplies to make earrings. My photos are clear and good. I have greatly improved my shop over the years. Or so I thought... I asked the specialist if charms as attachments to make jewelry was indeed allowed and received this response. "You are welcome to sell charms with an attachment as jewellery. It’s just that our customers have high standards and often look for something more unique."
I read the quoted sentence above and let me say I am still upset. Etsy put down what I sell and millions of others. Because jewelry is the most saturated or once was, my guess is there are a good million sellers that use supplies as attachments to make jewelry. These supplies come in many variations. Using the words "high standards" implies that Etsy considers what I sell less than, subpar. Etsy, I do have high standards. I have morals, integrity, and ethics.
I wrote management about this calling my star seller shop since the beginning less than and not up to Etsy standards. 1000's of glowing 5 star reviews tells me buyers indeed love and want what I sell. The staff specialist wrote back and said I misunderstood. They quoted something else they said and not the above quote in their reply to me. A couple of my Etsy seller friends said, no you did not misunderstand! So essentially, I am now stupid and can't understand what I read. Their reply is essentially gaslighting.
So fellow sellers of the same, this is what Etsy thinks of shops like mine and yours. I told them to stop harassing us that indeed follow Etsy policies and focus on the resellers, blatant IP infringement, and those that do indeed violate policies (in the top 500 shops and beyond) and let us run our shops in peace. This is not my first such negative experience with Etsy. Etsy behind the scenes is completely opposite of who they portray to the public. Just read all of the review if you don't believe me.
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Reviewed Dec. 8, 2023
I became a seller on Etsy and I bulk create my product listings ad posted them all at the same time. I got an error saying I can't post any more listings and went and saw my account was suspended! The listings had not been active for even a minute and suspended. I contacted their support team TWICE and never got an answer as to why my account was suspended. So I deleted all my listings and filed an appeal, since I did not know what was wrong and figured it had something to do with my listings. After I filed the appeal, a couple days later they closed the case saying it was their system's fault I was suspended and nothing I did. So I asked like "were the listings I had okay to post?" and they replied and said they can not confirm nor deny if my listings are okay to post and to just look at the guidelines.
Then I went to close down my shop after that experience I determined I'm done with Etsy but I go to delete my shop and it says I can't because I have a BALANCE OWING. A balance owing for the listings I listed and they suspended right away?? Excuse me that is absolutely ridiculous, especially since the suspension had nothing to do with me. I sent another support ticket, this was 6 days ago already and my payment is becoming due. They have not replied. I just followed up today again, saying like I'm still waiting for an answer. We'll see how it goes because I am absolutely NOT paying that ridiculousness. But if I don't, it will affect my credit score I assume. Etsy is a scam for sellers!
Reviewed Dec. 7, 2023
As is the same with so many people on here, I went to ETSY to post some items I am making. Verified everything, listed products and even got a sale on day one. They suspended my account TWICE. Said I needed to verify my information. I did! I'm so sick of this. What the heck is wrong with ETSY? No support, AT ALL for sellers to even ask a question. I'm so frustrated!
Reviewed Dec. 6, 2023
I ordered 2 of the same necklace for my sisters for Christmas. The seller is a company in CO. The item was actually made in Europe but it arrived pretty fast - 10 days. However, I only received one necklace. I went on Etsy and filled out a form for help. Less than 30 minutes later my credit card company called to say a company called Ask Crew tried to charge my card $55 for providing service. Thank God they declined the charge. Watch out for any charges from a company called ASK CREW. So, now I am trying to get my other necklace from the seller. He is balking so, I may have to complain about his company as well. I will give him a couple more days.
Reviewed Dec. 6, 2023
Etsy could not verify any of my bank accounts (for sale deposits) eventhough I sent numerous requests as to why there was a problem with the statements. There SHOULD be a small deposit made but mine never came. They they asked for bank statements but each time there was some problem with why the account wasn't verifiable. They then suspended my account due to too many verification attempts. All the Etsy customer service answers were cut and pasted and no clear explanations were offered. There is no live customer service. Now Etsy is saying they will keep my account closed without any reasoning but yet they owe me my money. No one will answer how Etsy will deal with getting me my money. Save yourself a ton on time and trouble and find another way to sell your products. Check that there is live customer service before signing up with anyone where money is involved.
Reviewed Dec. 5, 2023
If you are wanting to set up a shop, I strongly recommend you don't. I went through the process of adding listings and verification of bank info, only to find out through the website that it got suspended it with no reason. I appealed it, explained that it was a new shop and new account and yet they denied it. Their policy is not to disclose why. Etsy is unprofessional. At least they could have the decency to disclose why they just choose to randomly suspend someone's account. It's more of a loss for them, their bottom line would increase. Bye Etsy.
Reviewed Dec. 4, 2023
Last month I found a Cactus in their site, indicating the size of : 8+ inches. Also they charged me about $47 for delivery to my home too. When it arrived here in Canada, they left me a note to go to Canada Post to pick it up, so Canada Post charged me $29 too! When I opened the Box I got a Cactus for about 5 inches!! So which means the charge for the price of Cactus was almost 3 times more than it should! Etsy sold me a $50 cactus for over $190 to deliver to my home, but even not delivered to my home! I asked their customer service to adjust it, but they ignored me. Be careful and don't believe what they offer to you, not at all. I don't recommend them at all.
Reviewed Dec. 2, 2023
ETSY excuse for technical support is 2 days to reply to your email. When they reply it is a link that doesn't address the problem you asked for help with. I created a bunch of the initial work and loaded picture and description etc. I used the SAVE button. Now when I try and go back I can't access any of it. There 2 days later email tell me it is saved in a draft. Doesn't tell me how to access that. I have ask how to do that and given a link that has be starting over at the very beginning. Decided to be stupid and start over. I get to the section how to get paid and there is ONLY one choice. Enter your bank account information through a service called Plaid. When I try and do that it requires me to login to my bank account. I am old and I don't do online banking because it is still not 100% safe. So now I have twice tried to create a sellers account for multiple products and it has been a miserable terrible experience. Other people do such and good luck to them.
Reviewed Dec. 2, 2023
Terrible Customer service from Etsy as it's nonexistent. All they do is keep emailing or posting canned emails or messages in their chat sessions. They closed my store. I could care less as I am selling on other platforms better than I ever did on theirs. They won't tell me the exact reason only that I violated one of their selling policies. The question I have is how are so many other sellers getting away with selling the same products I was trying to sell? Are they kind of locked in because they have so many sales? I don't know and Etsy won't help me. When you call it says they can't take phone calls. There is no operator or anyone to talk to.
They should be ashamed of themselves. Their company structure is terrible. Also. I was running ads at the time of my suspension but still got charged for click throughs on my bank account. Tried to chat with someone to get my money back but all she kept posting was that same message that's canned about account suspension. I don't want a store with them anymore if they can't help me. Sorry If you have gotten your store suspended and there is nothing you can do, it seems like there is a lot of that going around. Pretty sad to see all the resellers of massed produced products saying they are handmade items when I can but the same stuff from Temu or AliExpress. LOL Good luck Etsy!
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