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Ordered a T-shirt on Cargo Thrift and what was delivered was a piece of old, dirty rip-off/ garbage had to throw away instantly. Paid $40 with shipping and got nothing from this awful website. Please do not let them steal your money.
I purchased an item from George ** of Redwood Burl. After several weeks I contacted George ** and asked where my item was, His reply was "I don't have any help." I never got the item and Etsy did nothing to keep this HORRIBLE seller off of their site.
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Purchased a coat from Florida (really was from Pakistan). Deceptive seller. Coat was terribly designed. Could not be worn. Had to pay $25 to ship back a item that was not wearable. Then received a FEDEX bill for $25 for duty from Pakistan. So a coat I’ll never wear and returned cost me $50.00. Totally unacceptable. I will report Etsy to BBB. And will not purchase from an Etsy seller again. So disappointed.
I ordered a Harry Styles 15 nights banner from Etsy shop with a seaview and the owner Caitlin ** is never sent me item it was supposed to arrive before Christmas and I never got it. I contacted her and she told me she was sending me a replacement and I have not received that yet either I think she is lying and she never sent any of them to me...I think she sent someone else my order because they got their replacement before I did. Etsy did refund me but I want the replacement of the item she promised me And she not available to help customers. She is on a "Break". Not good management or ownership at all. I will never be ordering from this person again because she is not honest and not a good business owner.
Etsy is like a clandestine masonic lodge - there is no way to contact them either by phone or by e-mail. Completely ignore any inquiries. Permanently suspended my account without ANY explanation. The fees are ridiculous, the policy is dictatorship-type, customer support is null, I am wondering what bunch of people founded and are running this crappy site. No wonder more and more people are boycotting this dumpster.
I have been emailing their "support" as a seller now for over two weeks trying to correct their issue. They wrongly suspended my account for inaccurate SSN, and I have tried for 16 days every day to reach someone and nobody has helped once. They asked for more info and that was it, I never heard back and my account is still suspended for 16 days now, and Etsy is trying to make me pay their monthly fee on top of it. I have tried creating new support tickets and they are immediately updated by Etsy as "resolved'. Not only do I have zero help from Etsy but they are actually trying to force me away from getting help. WORTHLESS. I have already headed over to Amazon Handmade and I truly hope more people follow.
Seller unresponsive, misleading and aggressive - and Etsy 'support' is a joke. I just complained to Etsy due to a message from a seller that had been dilatory, given me false information about an item I'd ordered multiple times, and kept me waiting without knowing what was happening for months. Etsy's 'support' was a joke: a chat that was comprised of incredibly slow, formulaic responses - the human behind them obviously totally uninterested - then the chat curtailed by automation.
There's a problem with my order.
They're using my intellectual property without my permission.
They sell items that don't meet Etsy's policies.
But what if your complaint doesn't fall within these parameters? What if, as in this case, the seller was totally out of order and unnecessarily aggressive? The only place such a complaint can be 'dealt' with is in the automated chat with a trite: 'sorry you had that experience, your custom is of the utmost value to us...' etc., etc. I can see from other reviews here that this site is to be avoided; both sellers' responses and their wares are totally unregulated, and the body behind it - Etsy - is totally uninvested in making shopping there a decent experience. The shop in question is Janet **, she makes miniature items. Does not know how to speak to or treat customers.
I had a balance from the gift card left after my previous purchase. Etsy prompted me to use the balance, I got a confirmation about the order, but then my order disappeared without any notice. Second time I tried, my order showed up and got cancelled. Each time, the seller was helpful letting me know whether he received the order. Took me many attempts before I decided to give up on the gift card balance and pay full amount. Then only order went through. There is no way to reach out to their customer service, not email, not phone, not anything. They have no technical support. You have no way to use your gift card balance and no recourse.
Only after the delivery time for the item you ordered expired, you can open the case. But they only allow the case if you are unhappy with the seller, there is no way to complain about their system not working. Beware, if Etsy takes your money, does not pass the order to the seller and give you nothing, you have no way to get your money back. DO NOT USE ETSY!
ZERO STARS!!! Etsy is a rip off! They will take no less than 40% MINIMUM from every sale. NO matter what they tell you. Don't believe their "oh it's only 0.20 cents" crap. They LIE! They are a RIP OFF! And when you inquire as to why they take so much money they just send you a perfunctory, generic response that is a link to a huge document that details their entire operation and in no way answers your question, nor helps. So basically they're not answering you nor doing any real work. (This has nothing to do with marketing charges either. This is straight sales they are taking from.) THEY ARE RIPPING EVERYONE OFF!!!
Please anyone who reads this do not order from any seller through Etsy. This company should be turned into the Federal Trade Commission for misleading and inappropriate sales and failure to supply any department or number for customers to go when orders have been inadequate or incorrect. This leaves the customer with no place to go for your order and their site is lying and misleading the public.
I order Gluten Free and they show pictures of Gluten Free but in between all the Gluten Free items there are also products that are not Gluten Free which means the customer has to back out of their Gluten Free selections and the customers have to do all the work because Etsy refuses to properly adjust their page accordingly to show Gluten Free items only. Then in the descriptions many of them do not list the ingredients and that is unacceptable and inappropriate. I want to know who does the shipping for this company and who pockets the money for the shipping because they are ripping people off with their exorbitant amount of money for their shipping.
As a customer we have to do all the work to find the correct product and if we have any complaints Etsy sends this nasty inappropriate paragraph that tells us NOT TO GO to the seller but to Etsy. They say the seller has nothing to do with shipping? Please tell me why my product that cost $10 had a delivery charge of $18? I want to know if the seller has any idea of what Etsy is doing to them? Do they not think they can sell on their own without using Etsy? Do they sign a contract to sell on Etsy. Do the sellers see the names or their customers? Why are the seller posts scrutinized by Etsy before the seller can see item?
When I responded to the seller about my sale I placed a posting at the bottom stating that I would order again except the shipping is so high I will have to wait and Etsy immediately told me the seller has nothing to do with shipping and I need to get in touch with Etsy so that means that Etsy is screening my posts to the seller? I demand to know who is running this company and why is the customer who pays for that product being screened when they post an email to the seller? Why am I prevented from sending a message to the seller without Etsy screening what I have posted. Etsy is screening my posting and I am unable to contact the seller altogether.
I personally think that everyone who has been wronged in any way by Etsy needs to turn them into the Federal Trade Commission for false advertising and misleading the public. As of today I want to know how this site is getting by with "stealing" money from people with false advertising and shipping and leaving the customers with no avenue to protest or file a complaint. In order to file a complaint you must be registered with an account number into and registered with Etsy? What is this? This mean if one spends $500 there in one day and the item is not what you ordered then in order to file a complaint you have to JOIN and be a MEMBER of Etsy and have an account number and then state this information on Etsy and you cannot file any complains without being registered no matter what you have spent there.. That is a violation of my rights as a consumer/customer.
This site needs to be closed down and investigated by the Federal Trade Commission. I was stuck with paying out almost $100 which could have been more so I am thankful, but that is no excuse for the things that were not Gluten Free mixed in with things that are Gluten Free. If I eat anything with wheat I go into anaphylactic so my life is at stake here and for that reason they are discriminating against those of us who are handicapped in any way with giving us NO WARNING of any of these foods that contain WHEAT in their detailed description.
Any of these sellers who are selling their baked goods need to get out of Etsy and go into their own business. IF I have my way I will do everything I can do to shut Etsy down for what they are doing to consumers. They are taking away our rights by giving us no avenue for complaints. Yet if we post something about their shipping on the comments section we are reprimanded by Etsy because we are told NOT TO give shipping information to the seller? What is going on here? Once that item is shipped and the amount deducted from your bank your rights as a customer are gone.
Etsy has some good sellers but I refuse to order from this site again. Their sellers should open up their own gluten free food store for fresh baked goods and get totally away from Etsy. This is one of the bad online stores and I advise anyone not to order from Etsy again until they properly sell items that have a guarantee that Etsy will stand behind and get the bad sellers off this site. They have many sellers on here who are posting false information about their product and after we buy it we cannot do anything about that product. This is a site for some very bad sellers along with some good sellers and someone needs to step in and do something about what the seller procedures and policies are for Etsy. There are sellers on here still operating with one star.
Until this site is fixed and ALL buyers are protected without having to register by opening an account with Etsy I suggest DO NOT order from this site again. Until my rights as a customer mean something to Etsy by protecting me then I refuse to shop here and everyone else should file a complaint against Etsy through the Federal Trade Commission and the Better Business Bureau.
Etsy Company Information
- Company Name:
- Etsy
- Website:
- www.etsy.com
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