Etsy Reviews

I updated the credit card details on file with Etsy, but the system didn't register the change; they failed to charge the card as they usually do automatically, and consequently, they suspended my account. I spent a lot of time trying to reach customer service and sent two emails to the billing department to no avail. I also posted about the issue on their Facebook page, but naturally a bot just referred me back to Etsy customer service, creating a vicious circle. The conclusion? Etsy is nothing but bots. Welcome to humanity's future, ruled by bots.

Terrible place to sell. You have to invest money in ads for them to show 3-4 views. I understand business however this is kits plain scamming. They suck you dry and want you to play their game.

Terrible customer service. All required info provided, no result.

ETSY has become a diabolical nuisance. Purchases cancelled without reason and account suspended. WHY? No reason given. I am all for supporting small business, not with this hassle.

When a seller underperforms they can simply cancel and/or refund an order to block or avoid a negative review. This means that Etsy seller reviews are unreliable at best leaving the consumer open to frustration, loss of time and the loss of use of their funds while they deal with the situation.

This is basically about two different companies. Etsy for one and Xfinity. Xfinity changed my emails from Comcast to Yahoo so when I try to log into Etsy, they want a two part identification so they send you codes to my Comcast. I am a 63 year-old with disabilities. By the time I navigate to the new email @yahoo the code is expired and the only thing I can do is ask the AI for help which basically tells me, "I’m sorry you’re dealing with that." You cannot even speak to a real person so I have money in my account there which I can’t access. I’ve tried for hours to get in. They’ve locked my account. It’s just a total nightmare. Stay away from this company. You’re dealing with AI and their Customer Service people absolutely do not care 'cause you can’t talk to him. Great job. If you’re in Customer Service, you don’t ever have to talk to anybody. .

Etsy failed me as a buyer. My order was affected by the new EU customs rules, but Etsy neither informed me nor ensured the shipment complied with them. They also calculated the 30-day claim deadline from an impossible delivery date—the same day the item was shipped from the US to Portugal. When I tried to open a claim, it was no longer possible because of Etsy’s own incorrect deadline. Support refused to correct the error, telling me to contact the seller instead. The seller has stopped responding, will receive the item back, and I have lost my money. Completely unacceptable.

I have to correct my complaint. I did receive my package a day after I posted my review. Nevertheless I still was unable to contact anyone to assist me with my issues. And the product seems smaller than I thought.

I have wasted so much money on their bogus psychics who nine times out of 10 have been completely wrong. They refuse system is bogus and is designed to favor the seller. I will no longer spend money on this ripoff. Also they offer a lot of people doing spell casting even though it's supposed to be against.

I was enjoying using the Etsy site very much until I tried to login to my account and received a message that my account was locked due to suspicious activity. It said to change my password but when I clicked change password, I was told my account was locked and contact Etsy support. You can only contact support through your account. I created a different account and contacted support and explained my other account was locked and I wanted to know what was happening. The support person on the chat said all he could do was escilate the problem and I should wait for an e mail but it might take several days. I asked for a phone number and the tech said there is none and ended the chat. Very disgusted at the situation.

Lowest possible rating... This site does not actually protect its buyers from scammers. The 30 day refund policy is a joke along with all the payment processors that support it. I bought a custom video game console from a storefront that listed it as 'in stock'. The seller then proceeded to tell me that the item was not actually in stock but built to order.. I said ok, then requested a few additional changes. The seller then proceeded to drag their feet well beyond the refund period then completely deleted their storefront and disappeared with my money. DO NOT BUY FROM THIS PLATFORM. Etsy then drags you through several automated hoops to basically tell you you're SOL.

Etsy is now selling dead animals on their site. It's not taxidermy (which I can recognize as a craft) but animals or body parts floating in a solution. How were these sourced? Is this considered a craft? Craft components? I looked at Etsy's policies, and now they allow the sale of floating dead animal parts as long as they are not from a domestic pet or an endangered species. Yay. Dead mousies for everyone!

A much more laid back experience than eBay. While Etsy might not have as broad of a merchandise selection as eBay, there is not as competitive of an environment which can make it too stressful. Being a person with mental health disorders, a low stress environment is essential to a pleasant shopping experience. People cite purchases from bad retailers as their reason to give Etsy a low rating, but I blame them being poor shoppers. If you are careful to screen who you purchase from, this can easily be avoided.

A seller named BRILLA10 is advertising and selling fraudulent items on Etsy. The item that you will receive is nothing like the photo in the for sale post. It was packaged with no instructions or with no protective packaging. ETSY is not standing by the accuracy of seller’s items as photographed and the veracity of its return policy in that before accepting my claim for a refund, they are forcing me to deal directly with the fraudulent seller. DO NOT BUY FROM THESE PEOPLE. The photos in the advertisement cannot be included in this communication due to the file size upload limitations.

After literally handing over all of my personal and sensitive government and financial institution information, I hit a pay wall. Like, that couldn't have been disclosed before they gathered tax IDs and all that other stuff. Seems really shady.

I ordered this glass refillable water bottle on the advertisement. It said there was 18 ounce with a stainless steel top which is fine and it says one for $11 which I thought was high in the first place, but the picture is deceiving. It has four on there like you buy it as a set I didn’t notice that it said once I paid $20 for this one glass bottle. I am not happy and will not be ordered from Etsy again.

Etsy does not back up the customer. I do not recommend at all.

I found out that two coins I bought through Etsy were frauds or reproductions. I noticed on the listing that they made it hard to find the fact that they reported it as a reproduction. I also looked up the law and found out even that is illegal. Coins that are reproductions are to have the word copy written on them. These two sellers were selling them as the real thing and a lot of people look like they fell for it by the looks of their reviews. I reported this to the help person and they told me I had to jump through all these hoops to go through and report it to Etsy. Obviously Etsy doesn't care because I couldn't find what he said I was supposed to do. As far as I'm concerned, I'll never buy there again! Good luck and watch out... buyer, beware.

As far as I'm concerned, Etsy used to be really helpful, but now they are failing on every level. They make me want to rip my hair out. Last week I contacted them because I had received a product review was dinging me for things out of my control. Tried to bring it up with customer support. They tried to tell me that my account is up for data deletion several times, they would constantly jump out of the support and I would have to have a new agent to try to get answers. They would continuously give me canned responses and then they tell me that they were looking at the wrong accounts after I had already been dealing with them for 8 plus hours long past midnight... 🤬🤬😡

Etsy has zero regard for sellers and DO NOT protect them from harassment! Fees have gotten out of hand as well.

Very poor communication and customer service! I purchased a cat tree and a makeup product in March of 2025 and didn’t receive either item. I’ve emailed the sellers and Etsy several times and they have not returned my messages nor will give ma a refund. I am extremely disappointed and Will never shop with them again!

Headaches, false calls, no responses. Bought a ring make in India and after three months and many messages, it has not been delivered. Worst: in order to give me customer support I am supposed to sign up and pay an answering service. This is terrible business. Do not buy from them if you want to avoid headaches.

I signed up to Etsy trying to get an engagement ring to propose to my girlfriend with. Finding one has been difficult because she wants a semi-precious stone and a non-traditional design, which is almost impossible to find with the big jewelers. Luckily, or so I thought, I found the perfect ring on Etsy. I created an account and attempted to buy it, only to receive an email saying the purchase could not be completed. As it turns out, my account was permanently suspended. To be clear, literally all I did was create it and attempt to buy a ring.

I am beyond tired of dealing with Etsy! I have a shop full with digital art downloads. I spend no money in Etsy. This online store took out over $50.00 for 3 months now. On the first of May, June, and this morning...? What? I am waiting for a refund for May and June, and now they take money from me today!!? Sick!! No reason, no visible charge. My bank says, It's a monthly payment? They say I must have bought something? What is going on, Etsy?? Horrible, Questionable Business! The Better Business Bureau would be shaking their head?

I am deeply disappointed and outraged by my experience on Etsy. I purchased a 'lifetime access' to a digital store from a seller named DesignsbyAnnaB, investing a significant amount of money. However, just two months later, she completely revoked my access and annulled our agreement without any valid reason. This is a blatant, calculated scam. Naturally, no partial refund was offered for the unfulfilled terms. To make matters worse, when I confronted her, the seller resorted to toxic threats and gaslighting, accusing me of 'harassing a small business.' Such extortionist behavior is absolutely unacceptable.

I have had issues with Etsy’s labels for 2 months now. I tried using the chat option and the idiot just kept telling me “thanks for the feedback”, no resolution whatsoever. My packages end up 1-2 late and the post office has lost 4 packages in the last 6months because the tracking number has to be entered by hand and it doesn’t come up as USPS. Customer service through email never responded either. It’s ridiculous to treat their sellers like this.

I've been a seller for 12 years. I had a Buyer that wanted a refund the day after I shipped. Buyer not even received nor seen the purchase. I alerted Etsy on chat that it was suspicious. My policy was no returns. I completely divulged photo and description. I asked Etsy for advice I followed through the procedure of allowing Buyer Customer file Case a complaint, on advice of Etsy. I followed protocol, During the chat with Etsy agent told me to quickly add new info in my account. I was attempting to add my new mobile as my old phone was a landline. I made aware not to lose me till I completed in updating my account, When I was cut off. Unable to sign into my account, I assured that I wanted to refund whatever the decision of the case.

We have never sold anything on the Etsy platform, but we have purchased many items over the past several years and have been very satisfied with the quality of the items themselves and with the transactions with sellers. The problem is Etsy itself. Even though we've always paid immediately and in full, our buyer's account has been suspended twice for no reason! Neither a satisfying appeals process nor any form of communication with the company is possible. HOW does an irresponsible company like this even stay in business? Companies normally want to sell things and to have buyers, NOT Etsy! They do everything possible to cut off both sellers and buyers. I'd give them negative ratings if possible, but the one star is the only available option. NEVER again with Etsy.

I wanted to receive the item I ordered, and Etsy decided to refund my money! When I checked to inquire about it, I was told I could purchase another machine, which all cost $100 plus over what I paid for the initial machine!!!! If Etsy allows others to sell on their site, they should be held accountable when others fall short!!! I'm very disappointed! I will NEVER purchase from them again, which is sad since I also recently purchased some graduation items for my son.

Etsy does not respond, with issues from any company they deal with, but yet they charge for their platform. I will not be using their app anymore, you are not guaranteed that what you see is what you get.

If I could give them no stars, it would be nice. The refund and return policy is nonexistent. I have ordered numerous times and not had much issue but when I needed help with a scam seller, they did nothing! So the only thing I can do is get rid of the app, and all the sellers lose because Etsy is a bad joke. See photos of what I received compared to what was advertised.

I ordered a throw pillow that looked so nice and colorful and in the photo pictured on the site. When the pillow arrived, it was a dirty brown color, not at all like the pillow pictured. When I requested a return and refund, I received a very nasty reply denying the pillow was different. The Etsy customer service refused to help me! I will never buy anything else from Etsy!

Purchased something online and after 2 weeks, I went to track package and there was no information. Contacted seller and found out they are in Europe, and now they are texting me that it gonna cost more because the shipping charge isn't enough. Seller sounds like a scammer and Etsy as a company should have a live customer s service center. Had a few other things to purchase from Etsy, but I removed the items and NEVER will I buy something from them.

They sent me a promotion for a particular item and I tried to apply it within minutes of receiving it and it would not apply. Could only reach customer service by text and after running through every troubleshooting effort, they basically said here is $5 which isn’t remotely close to the discount they sent to me moments before! Horrible customer service.

For the second time in 18 months I have ordered something from a seller which did not come. I reached out to the seller twice to ask what was going on with the product to no avail, i.e. I did not receive a response. I had stopped using Etsy about 16 months ago for a similar problem with a vendor and only started to order again about a month ago. This latest experience has now convinced me NEVER to use Etsy again nor can I recommend it. The fact that there is no customer service (now or then) only adds salt to the wound! Shame on you Etsy!!

I have been an Etsy customer since 2012 and have made many purchases. I’ve never had a bad experience except for January 2026 when I purchased from a store I thought was legit but was a scam. When I made a complaint with Etsy customer service, they absolutely refunded my money, and there was no difficulty at all. I believe it may have helped that the store was no longer operating and others may have made complaints as well. Out of 100+ purchases and only 1 bad one (which was quickly refunded) that’s a 1% chance that something went wrong. All in all Etsy is still a great platform- especially if you use your intuition (which I ignored on the 1% purchase). If the price is too good to true, it generally is.

I shopped with Etsy for the first time. I requested "LARGE Gold Earrings!" I paid "$267, when my pkg arrived, the earrings were like the tip of my baby finger, and it came in an eBay bag. I was charged $89 for shipping. I tried reaching Customer Care, but there was no live person, but a chat. If they did not have large earrings. How can I return them & get a refund for these baby infant earrings, that are too small to fit my ear lobes? I would have paid for the large with no problem at all. Shopping with Etsy was a Very Big mistake! Don't Shop Etsy!

I was a customer for almost 9 years, I make a mistake with my bank account and they suspend my account for more that I try to fixed the mistake. They not help me or give me a chance to reinstall my account. Really bad customer services.

I'm writing this to warn other sellers about Etsy’s hollow "Purchase Protection" promises. I opened my store 5 years ago without having any problem until I recently sold a handmade, high-value headpiece. The tracking clearly showed the item was "Delivered," but the customer claimed they never received it. Despite having proof of shipping and delivery, because the shipping label used was from Etsy, their support was useless.