Etsy Reviews

I ordered a Steelers sweatshirt from Etsy.com and downloaded the app and put my debit card to order a steelers sweatshirt on Nov 3rd 2019 so I could get it before Christmas. It's now Jan 7th 2020 and still isn't here. Every time I look to see about my order it just says not yet shipped! How hard is it to ship a sweatshirt???? Be very very careful with this website and especially mshs boutique who it was selling on Etsy. So for a even better surprise I look up mshs boutique and it says closed. Are you kidding me! Etsy is selling stuff from other sites knowing they no longer sell because they closed shop! They should be embarrassed of themselves!

Ordered a product early December and never received. It's now a month later and can not find any information on this order. Can not contact Etsy without creating an account. Be aware of using this service, find much better success with Amazon. Talk about a black hole, probably not the best method to purchase something. Gives reputable services a bad name.

I ordered a chunky blanket from a shop keeper on Etsy as a Xmas gift for my granddaughter. Finally was given a tracking no. which proved to be incorrect; package with this tracking no. was delivered to wrong city to "who knows who", as now this person won't answer e-mail, her page is no longer on site and from emails on site previously, I'm not only disgruntled customer. Seems like they managed to take my money just fine! In fairness, I have ordered previously from two other shop keepers and the items were delivered and were fine.

Really bad service. I placed an order on Dec. 11, 2020, and they shipped until Dec. 18th!!! 7 days after. They sent me an email saying I'll receive it between Dec. 16 to Dec. 28 (a lot of days difference). Today is Dec. 31st and still waiting for my order. Also, they do not send emails or update notifications. I'll never buy anything from this website.

Bought an item. It was not shipped on time but the shipping label was made on time! Here’s the problem! Make a label but wait 3 days to ship it then blame it on the post office! Contacted shop, by the end of the day all of a sudden post office had label but not item! This is subject. The sellers are lazy and don’t get items to post office on time but print labels to say they shipped on time??? Fix this or go out business! Etsy sucks!!! Never agai. Don’t not send me stupid coupons for 10 or 5 dollars off because I will never buy here again or recommend to anyone and will keep leaving bad reviews you suck one more time!

Just wanted to say the Etsy.com realized my shipment would not arrive by Christmas and gave me a full refund and are sending me my sweatshirt worth almost 60.00 bucks. They did not have to do that and most companies would not do what they did! If you want to shop with a very respectful company and a company who backs up their products and refunds you 100% if not delivered on the date they said I highly recommend this company. Very hard to find honest people these days let alone companies!!! Thank you Etsy for refunding my total amount and going to give me my Steelers sweatshirt! Sincerely Lynette **. Ps Merry Christmas. Ps want to give a shout out to Frank from this company who messaged me.

This is the worst and an untrustworthy e-commerce platform I have ever met. As a buyer, If you want to purchase something on Etsy.com, you'd better pray your order item didn't lose. otherwise, if the seller has shipped your item, but you didn't receive it, Etsy.com will refuse to refund you, the seller won't refund you, you will lose your money! This E-commerce platform is not like amazon.com which will protect the buyer's rights, etsy.com doesn't care about the buyer's rights. If you were treated unfairly by etsy.com mediation, no way you can further get help and complain.

The sellers using USPS are having their packages delayed 30-45 days or lost completely. If you order from ETSY, clarify their shipping method and don't patronize those that use the postal service. Sellers are blaming USPS and in the meantime, I'm out my order.

I purchased a Generac generator using Etsy and it came defective. Now I purchased a package for the holidays and it's "in transit " for 2 weeks (from only 2 towns away). I believe it is also damaged or lost. Never again.

I made a purchase on Etsy. The purchase was confirmed. The item was shipped. Then I noticed my bank account had been charged twice for the same purchase. I contacted seller. Was told that etsy handles the billing. Called Etsy. I was told by a representative that because I hadn't logged in with an account, and instead logged into Etsy as a 'guest', their policy is to bill twice. SO just because I purchased as a 'guest,' Etsy made 2 withdrawals of $58.38 instead of 1 cost of purchase withdrawal of $58.38. What's up with that? So my bank account is down $116.76 until Etsy releases the 2nd withdrawal. Will I purchase from Etsy again... NO NO NO.

I purchased an engraved T-shirt and personalized Christmas Stockings from two sellers who never sent the items. I appealed to Etsy and was basically told "tough luck". They have completely disavowed any responsibility for the deeds of their sellers. You have more protection on eBay.

Customers can lie about products and Etsy will give them a refund (charge you) and the buyer never has to return the item. THey will tell you that they will but when the buyer does not return the item they give you the run around. Etsy sucks!

I ordered an item off Etsy. 3 weeks later I never received it. Contacted store and nothing. I opened a case on Etsy. Nothing. I’m out $73. No refund or any explanation. Very disappointing. Won’t buy again on Etsy.

I had ordered a wedding cake topper from Etsy and even paid for express shipping to have it delivered on time for the wedding. I find out later that it was the fault of DHL delivery service that was to blame for the item being late and in no way the fault of Etsy. The item was to be delivered to me by Nov. 19-23. It was delivered to DHL in Birmingham, AL and was being held there. I contacted them after tracking it on line. I was told they did not have the item. DHL said they had already shipped it to the post office in Double Springs, AL.

I've ordered from various Etsy vendors/stores over the years. The products have been consistently excellent in quality with only a couple of exceptions. I love that so many vendors offer beautiful, hand-crafted items. My orders usually arrive within a reasonable time-period, and I've only had 3 mixups -- all resolved -- where the wrong item was sent.

Etsy the company, (not the individual vendors) is so disorganised, disconnected and totally dysfunctional! Security codes, passwords and emails rarely work properly, and once a person gets past that there's still the matter of Etsy not making it clear which stores we're actually shopping in, or which vendors! Which in turn creates horrible confusion! Especially at Christmas time. No one needs this kind of grief.

I ordered a quilt in November and it has never arrived. I contacted the company by email and by phone which didn't work. I would never recommend this company to anyone... I am so disappointed with the entire experience.

I'm a small seller on Etsy, after a buyer placing an order requested a refund, which I did but buyer stated hasn't received the refund and left a negative feedback I contacted Etsy support which agreed the refund has been issued and said in some cases there are up to 30 days for refund to reach back their account (poor buyers). But even if is nothing wrong from my side they refused to remove the feedback.

Ordered item online and found cheaper item 10 minutes later. Site said card would not be debited until item was shipped. Card was debited and I emailed them and asked to cancel order 15 minutes after I ordered item. Was emailed back and their reply was "We do not accept cancelled orders". Etsy should be more diligent in vendor vetting process.

I emailed their customer service department 3 times in the space of a week and heard nothing. After trying to verify my bank details my account was also suspended meaning I could no longer sell during the busy Christmas period. I also messaged their UK and US Instagram accounts and heard nothing. Eventually I managed to get through to them on the phone. After 3 phone calls my account was unsuspended and I was promised payments in 5 days' time. I've had zero explanation, zero apology for what has happened. Deeply concerning that Etsy can withhold such a large sum of money. I no longer feel comfortable buying or selling with them and will be advising friends not to do business with them.

On Now 30/2020 I got a email with all the details of the sale actualized on my store. Etsy holding over $ 300 from the buyer and suddenly Etsy DEACTIVATED my store in the middle of transaction!? No table to log in, therefore no way to contact Etsy!? Now Etsy hold my customer money, I'm not able to contact with my buyer, nor Etsy Have no clue what going on, I lost the sale. Buyer out of his money for how long?! I don't know if I ever be able to know anything. There was no email or any other communication from Etsy why they whipped my account and left me in the dark. Now my store my name reputation severely damaged. BBB NY NY have about 960 one star review. Cant say anything about sellers, but definitively there are merchandise on the site clearly violate they policy. Watch out for the tricky 15% commission over the 8% if you think to start to sell there.

Their customer service has no idea what is going on there. And their way of reviewing shops is absolutely ridiculous! What they don't tell you when you buy anything off of the website, is that you only have 100 days to review the item. Which means if you are a busy person or are awaiting photos to include in the review, then you are screwed. I wanted to leave a review for four different companies I purchased something from for my recent wedding, and I am unable to review any of them! I want potential customers to know how fantastic each of those companies are, yet I can't. And their customer service keep claiming there is no way of letting me do so. Oh please, I am no professional IT person, but I do know that every code for a website can be overwritten. They are just lazy, and do not care about their sellers. I feel bad for their sellers!

Etsy was supposed to be a venue for Artists and Makers to sell unique handcrafted goods, but instead it has become a website that is overrun with shops selling mass produced and obviously counterfeit items. Worst of all Etsy is not monitoring the site for for these fraudulent shops but is instead promoting them on other sites such as Pinterest.

I wanted to try selling some agendas online for just one dollar. This was at the end of the month of October, their policy said that the following month I would be charged with a percentage for having that pair of listings, a total of $ .40, to my surprise, two days later and already in November, they discounted me $ 12 and also the $ .40. I tried to contact customer service but they have nothing that comes close to being able to speak to someone or among their questions, any answer to my situation. So I had to call my bank and cancel that payment, then I took both listings off their page because I realized that I was not there to deal with those problems. A month later, I receive an email that my payment was successful. Again the $ 12 plus the $ .40, when my listings lasted only 3 days. Terrible company. I recommend that you do not use it.

I saw the item might arrive after Christmas so I requested a cancellation. I contacted the seller, they agreed, then shipped the tree, anyway. I will not purchase from Etsy, again. Etsy does not have a way of complaining about this.

I am so very happy with my Carnival glass bowl. It came early and all in one piece. No cracks. No damage whatsoever. This was to replace a wedding gift of my mother and father's from 1957 that got broken by toddler which broke my heart. So now it's like it's never left my side. I got exactly what I thought it would be and it's beautiful. Happy. Happy. Happy.

I started selling items on Etsy for extra money this holiday season. I try to make my prices reasonable for people because the unemployment rate is at an all time high and unlike most things on etsy, I wanted to make the prices affordable to everyone but still make a good profit. Etsy has so many hidden fees that are difficult to find in the fine print. Etsy made me feel robbed and now the most profit I can make because of the amount of fees deducted is $0.05. How is that possible when before these hidden fees were deducted, I could have potentially had a $15 profit. I am deleting etsy as soon as I ship this item now that etsy has put me in the negative profit wise. Never trust etsy. Start a Facebook page first. If I didn't catch this early enough, I would have got lawyers involved.

Ordered on Etsy..Seller Models Guru...Products never arrived...No response from vendor and no help from Etsy. Multiple tries to reach VENDOR useless. Etsy can only make excuses. No Help. Don't Use Etsy.

I am fed up with any lack of support from your company which has seemed to flag my account for fraud and is unable to admit it. I am done. I have probably spent about 3k in just a little over a year and have never had a problem until my last four orders. I am sick of no answers and I am sick of your inability to support my requests for an answer or any help in resolving my issues. I will do the same thing that I did with you what I did with adoreme when this happened during the holidays last year. I will close my account and never shop your site again! I am done - and with no way to contact you except chat with no results over two days and four sessions except for the same request for information I have given in the previous chats- which proves nothing if my account has been breached. In fact I have turned on 2fa - re-validated my phone number via text and changed my password.

Purchase MS - Office 2019 from reseller on Etsy. The reseller provided a fake copy of software. Etsy refused to refund money and just removed seller from their site. Their support group closed case same day I opened it and said I would have to go through my payment company to get a refund. They obviously don't even check their resellers out before letting them on their site.

I thought that I was doing a good thing in supporting our U.S. artisan community when I purchased "vintage" industrial bookshelves at $400 on Etsy. Etsy's slogan is "Etsy - buy handmade". What I received was a mass produced Chinese-manufacturerd bookshelf. If I wanted to support China companies who are competing for our US jobs and are subsidized by China to cripple our steel and lumber industry (raw materials in my bookshelf) I would have bought bookshelves at Walmart. The company is listed as PlugsusHomeFurniture and is listed as in the U.S. However, the tag that was packaged in the box showed the product was manufactured in China. What a scam in marketing.

Good luck making a sale with this company. I was with them right up to the day they decided to Support Black Lives Matter. That was 5 years and not one sale. So good luck with it. It's just Hype if you ask me.

They do nothing to help you like if you were ordering on Amazon. Etsy is unreachable. The reseller they have is Humdinger Productions also known as Humdinger fabrications. Same company. On Etsy they have only positive reviews, they don't post the negative reviews to give a false sense that you are ordering from a reputable company. Ordered non custom political spoof signs for a party on October 30th. They never arrived, they never left Maryland as of the 26th of October. They just sat there.

Six purchases were made on my account totaling almost $600.00. I filed 4 separate complaints with Etsy after the store owner would not return my email. For the first four days, I was able to get Etsy TEXTING support only, and they kept telling me they were working on it. Finally, on the fifth day, I found a phone number that led to a live customer support person who was helpful. Etsy made this process as difficult as it could have possibly been. I will NEVER use Etsy again and I suggest anyone contemplating a purchase should go online and see the enormous amount of really bad reviews. Goodbye Etsy!

When Etsy first came on the scene it was a marketplace for real artists to sell their goods. Over the years it has deteriorated into nothing more than a glorified flea market. People buy stuff on Amazon, mark it up, throw their name on it and sell it as “handmade”. One year around Christmas I purchased personalized pajamas for my family from another seller—and I’m kidding you not- the woman scammed her buyers by faking her own death (she posed as her own friend and claimed she committed suicide) and kept the money she collected for the PJs. Soon after she simply reopened her Etsy business under another name and they did nothing about it. Etsy used to care about the artist—or so they claimed— they only care about money.

I have a shop on Etsy. They have certain policies and guidelines and I believed that I stayed within them. They deactivated several of my listings for violating policy while allowing many other shop owners to advertise the same products and "violate" their policies without reproach. They have affected my income and my relationship with my customers with this unilateral and discriminatory practice. I brought this to their attention and they did nothing about it. They continue to allow other shops to sell all sorts of things violating their so-called policies.

I usually don't write reviews on products and services, but I am a big advocate of customer service and consumer psychology. I created an Etsy account in 2017 but didn't order from them until late August 2020. My very first order took 2.5 weeks to receive from Texas and I currently live in Michigan until the end of the year. I figured because of COVID-19. After doing my OWN investigation, I found out that her local USPS facility was having shipping issues. I had to contact her LOCAL SENATOR to get help with my order. My second order arrived on time. My third order has not arrived yet. My fourth order arrived on time. And I’m waiting on my fifth order. I have found out that Etsy is not 100% accurate when it comes to shipment tracking. My third order was shipped on October 12, 2020, from California, and I have not received it yet. On Etsy, it says that the order was shipped by USPS, but the tracking number isn’t even correct on the USPS tracking website.

I am an honest seller with a premium hand made product. All was going well when suddenly my account was suspended with no communication, no reason and no way to contact Etsy or the buyer. No communications were ever answered. I then found a customer who appears incapable of reading his tracking code and had complained of scamming. This company appears to be some weird law unto its own. I certainly would advise all sellers to beware as I consider Etsy to be a very low quality platform and should not be trusted.

When I reported the following scam of a cheating seller's activities on Etsy, the Etsy support staff said to me: "You can rest assured that sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from our marketplace". However, not only it is not happening, but the seller cheated more to even the Etsy support, the support staff offered to gave me $50 gift card. But since it is to cover up the scammer's cheating, I told the Etsy support staff that I won't take it. Money is not everything.

I can't believe how difficult it is to get ahold of any answers at Etsy. I ordered products from a seller back in July. She had been featured so I figured she'd have a bump in sales and shipping would be slow, I wasn't concerned. Estimated delivery was mid-to-late August. When I contacted her she said she was working on things. Now we are nearly three months later and I still haven't received these items. Please note that my credit card was charged back in July! The seller is no longer listed on Etsy so I can't reach her there, and Etsy doesn't have phone numbers or emails listed so that you can contact them directly. Their "help center" is a 7th circle of **. Their website tells you to contact them on FB or Twitter to list complaints but their FB page has no messenger option. They clearly have no interest in engaging with complaints or even hearing from the public.

Seller Beware! Etsy takes 18%, plus additional transactional costs from each product I sell. They choose which product of mine to advertise, leaving me no choice. I have sold 27 products in 18 months without making a profit. They are making more money off of large companies and leaving us small companies in the dust. This is not what I signed up for as sellers are not aware of all of the updates. It's also very difficult to get ahold of a real person on the phone if there is an issue. I have wonderful handmade products and I appreciate my customers but it's hard to stay in business selling on Etsy.

I ordered 2 figurines. Never arrived but credit card charged. Now trying to get my money back. Filled complaint with Etsy. No response or confirmation of complaint. Never any response from seller despite multiple messages to her. DO NOT ORDER FROM ETSY!

I shop on Etsy, almost always a good experience, my gripe doesn't concern sellers, it concerns Etsy's lousy response to issues. Examples:

Etsy is a last resort site for me. Good for more unique items but the prices are outrageous most of the time. Shipping fees are expected on almost every product and sometimes cost nearly the same as the products themselves. I recently had an order in which Etsy tracking showed an item was delivered but when I requested the actual tracking number the vendor would not answer me nor would Etsy customer service. I opened a dispute that was immediately closed because Etsy said it was delivered. I never received a product and no one would even speak to me to discuss a resolution or even provide the real USPS tracking number. I understand the benefits of the site but I will never buy from the site again after this experience.

My account has been suspended because of the mistake I had changed my Paypal account three times. PLEASE help me because this is my first account and the Etsy manager did not pick my calls and no reply from any side.

I have had my Etsy account since early July and it is now 23 September and have not been paid for my sales. Apparently there is a problem with my bank account. I received an email and they cleared my account for me to re-enter details which did not work again. Since then I have received numerous emails saying that during Covid there are delays but I have not received any further assistance and have not received a payment but of course they have taken their fees on a regular basis. VERY disappointed.

Purchased two scarves from ALLVINTAGEMY. They didn't ship for a week. Finally they shipped but they shipped to ENGLAND and never left ENGLAND. DHL delivery was to Uxbridge, UK marked online as DELIVERED. Allvintagemy could care less and stopped responding to my queries. Filed a case with Etsy and after three weeks Etsy states the case is closed because the package was "DELIVERED." Ridiculous.

Do not even read emails just close the case on you! They sent wrong item, their fault, sent rma tag for it, I sent back... Never got my order!! https://www.etsy.com/shop/LeathercraftSupplies. SENT WRONG ITEM!!! I RETURNED IT. Tracking Number: **. Your item was delivered to the front desk, reception area, or mail room at 9:44 am on September 17, 2020 in ALEXANDRIA BAY, NY 13607. USPS Premium Tracking™ Available Status. Delivered September 17, 2020 at 9:44 am. Delivered, Front Desk/Reception/Mail Room. ALEXANDRIA BAY, NY 13607. Proof of return!!!! Customer service ignored return and says it was delivered and closed case.... What a joke!!!! They have never sent my items I paid for Sept 6, 2020!!!! Very bad service all around!!!!

I needed a custom made trundle bed and found a shop on Etsy calked LittleAndLoft in the UK. I paid $617 to get this thing made and when the day came for it to ship, I noticed it hadn't been marked shipped yet. So I message the shop and notice that it's closed???? The owner won't return my messages and now I'm filing a claim and they BETTER refund me my money. I feel so angry and robbed. Even the email that was attached to the account is fake. The shop had 71 sales and reviews when I ordered and now I know those were fake. I however am a seller on Etsy so I know there are trustworthy shops but this was my first time buying on Etsy. My kids were anxiously awaiting their new bed and are sleeping on the floor until it was to arrive. They are heartbroken as well???? I will not be buying another from the site.

Kate has the cutest masks, that can be worn comfortably. They are breathable. I am not a mask person, but will wear these. I was so happy to find this Etsy store. Thank you Kate for doing an amazing job and being so easy to deal with!

I cannot believe the "customer service" left to be desired from this company based out of Dallas, TX. It left 100% to be desired. The seller wrote declined selling to customer and buyer very difficult, when in fact is was the other way around. I ordered a portrait of my dog to be digitally painted; however, I realized I didn't want to buy from this company almost immediately, but was messaging another company instead of the correct one.

I love Etsy and I want a better review, but I am a new seller and their system needs tweaking. Mail delays are awful during the pandemic and sellers are not as protected as they should be. Etsy claims to help but I personally see no evidence. Buyers can leave 1-star reviews that are focused on Etsy's shipping estimates, not the Seller's handmade product. This is a problem. Mail delays are not the seller's fault but sellers are held accountable. This equates to time and money the seller loses tracking down shipments, refunding orders, and living in fear of bad reviews. I want to connect with my international community, but I feel so vulnerable as a seller. If Etsy really protected me I feel my business could flourish.

Etsy has 2027 listings for ** PIPES on their website, when I posted a hand-made ceremonial native pipe - they took my posting down and said it was an infringement on their regulations regarding **?!?! WTH. LOL - ** pipes are okay, along with papers, blunts, one hitters, etc.... but DO NOT list a ceremonial pipe otherwise you are reprimanded and threatened by Etsy to take down your entire store. Absolutely disgraceful. No customer service either - No email or contact phone number in Canada. You can pay for customer service - otherwise there is none. This company is outrageous.

Etsy is a ripoff, and they know it. They make their money convincing you that you need them to market your products, tell you it's really cheap to use their marketing products, and then charge you an arm and a leg, much higher than what they promised. And then, they don't do a doggone thing to help drive traffic to your products! What an easy way to make money off of other people without really trying! The other thing about Etsy that's really disturbing is that it is NOT a place where people buy things; it's a social network. You'll get lots of "likes" for your products, but that's all folks do on Etsy is "like" things. There's no purchasing that goes on. Etsy's published income is completely from their fraudulent "marketing" that they sell.

Etsy was a good idea. What happened to it? Covid19? To order something today and to have been processing for more than seven days now and not responding to any of my emails? So my money is stuck indefinitely neither on my account neither on the sellers. Completely powerless! Thank you Etsy! And one more thing, if you need more employees due to Covid, then hire them or stop working!

Multiple sellers (mostly from Europe, France especially) selling Nikon, Canon and other high end DSLR cameras for very low prices. These sellers are part of a shipping scam. You pay with paypal or credit card - they confirm shipment - shipment does not arrive or they post item has arrived (but it did not). In the last 3 days we have uncovered at least 6 cameras being posted (different "seller" names) which are part of this scheme. We are currently investigating each of these sellers but they are proliferating as I write.

I bought a face mask plus pouch from ABizyQueenBee (alias ThumbsUpAustralia) via Etsy web page on 26th July. Item did not turn up by 18th August. Wrote numerous requests to the seller via Etsy with no helpful reply at all. I raised a case via Etsy on the 18th detailing non-arrival and non-help from the seller. Suddenly seller says it was returned to them and resent it with a tracking number this time (none before). Item finally arrived on 24th August, face mask was there, but no accompanying pouch. I then received an email from Etsy closing the case.

I recently wrote a scathing review, complaining about Etsy's customer service. However, after writing the review, Etsy and the foreign seller promptly responded to my concerns via text. The rug at issue arrived from Turkey without a hitch. In the interest of fairness, I thought it appropriate to write this positive follow-up review.

Had a couple bad experiences shipping outside the US where buyers said purchases weren’t received and couldn't be tracked after leaving the US; I promptly refunded without question. However, stopped selling outside US unless buyer was willing to pay costs for Priority Mailing with tracking and insurance. As a buyer you do need to beware, Etsy Sellers aren't Amazon. Especially now during covid. As far as Etsy not responding they’re based In New York City or surrounding areas where covid has been the worst. In past years they’ve returned Inquiries Within their 24 hr time frame. Low staffing isn’t uncommon during the pandemic in many businesses & wait times Longer.

Etsy is a great platform for discovering new and exciting or innovative designs however, my experience with the copyright infringement team is beginning to wear a little thin. I have reported, numerous (6) times, long lists of goods from the same seller that infringe my design copyright and still, the seller's shop has not been removed. I have tried to talk to the seller but they simply sneer and ignore my requests to remove the items, they are even using a similar shop name, it is sinister in its replication of mine and my husband's identity. Come on Etsy, do what you say you do and protect your sellers from copyright theft.

Ordered two face mask through Etsy.com on July 29th 2020. They billed my charge on July 30th 2020, and emailed a split order from two different vendors. One arrived in a reasonable time the to this date August 19th has not been delivered. The seller Respect the Wardrobe does not respond to messages left on their website and does not have a phone number to contact anyone. Same goes for Etsy's website which only gives you a run around. Also no phone number. Both are a total RIP off.

If you have a problem with one of their vendors, there is NO way to get in touch with them. No phone number on their site, no email address to write a problem. All their e-mails to you are NO reply emails so you cannot get in touch with them.

I ordered 5 masks totalling $100. I received 2. One I never received and when I asked for help I was sent the tracking number again. 2 I received. The other 2 have never been shipped and there's no information in my account about them. Etsy and their suppliers took the money and refuse to answer any emails I send them. I will never use Etsy again and warn everyone else that they keep your money and don't deliver.

I am a customer that paid for an item I never received and have no possession of. I purchased the item as gift for a friend. Since I have not received the merchandise, I have kindly asked Etsy to either send me the item I paid for or please issue me a refund. Either way, they have refused a resolution and have stolen $22. Although it is a small amount of money, as a paying customer I expect what I have paid for; as should all customers. Etsy and Courtney Stone from Stylizeddesign in Lebanon, Pennsylvania are thieves who have stolen my hard earned money. I would warn others against ordering from them as they are not a reputable company and are indecent people. They should be ashamed of themselves; especially during the difficult times being experienced within our nation. I will be sure to post continuous negative feedback and reviews all over social media and will warn everyone against these inhuman low life thieves.

Minority Run Farm faces Discrimination by Etsy has main income stream severed by Etsy associate named Gideon. On August 5, 2020 in the height of the Covid-19 Pandemic, Gideon from Etsy’s Marketplace Integrity team deactivated, 5 Star rated Etsy Shop Cloverleaf Farm's Best Selling Hatching Eggs. Two listings were removed. After a quick search on the platform, 1294 other results featuring the words "hatching eggs" yielded a positive result. When Pressed Gideon replied "Please understand that we are not always able to provide an all inclusive list of the items that we prohibit under our policies, We consider eggs, in cases where they are marketed as hatching eggs, to be live animals under this policy."

My Etsy store was shut down a few days ago. I discovered this when I realized that my store traffic had suddenly dropped to nothing, and tried searching for my store on Etsy. I was given no notification, explanation, or recourse. The ONLY option Etsy provides for seller customer service is email. I have emailed them, but days have gone by and no word. I have been looking on Etsy forums, and found that this is a regular occurrence. Some people claim that they never received a response after weeks and that their shop is still closed.

This past Spring I ordered seeds from TheSeedHouse on Etsy. Not only was the order untraceable, but it was never received. Tried numerous times to message TheSeedHouse owner through Etsy only to receive automated responses. Tried to reach out to Etsy to see if they could help, only to find that I couldn't reach a human. Many others had the same review of TheSeedHouse, never receiving their product. Shortly after all the bad reviews, TheSeedHouse became unsearchable on Etsy. Guess I will never receive my money back or my product. So upset that Etsy is not taking any responsibility for this seller. Will NEVER trust or order from Etsy again! Buyer BEWARE!!!!

I bought a gender reveal package off Etsy for $300. Which never arrived. I didn’t get a refund and Etsy did nothing about the situation. Never investigated and seller never replied to any messages. Big scam.

When you try to create any posting it will error on shipping costs no matter what settings you choose, even free shipping fails. This site is a epic fail due to no programming abilities. ETSY should be removed from the internet until they can afford to hire a competent programmer to fix this trash site. Do not waste your time with this loser ETSY.com. Poor technology, poor implementation, absolutely no support capabilities. Support is an endless loop of nothing. Complete trash. I give them 1 star because that is the lowest offering, they are more like negative 5 stars.

Etsy is getting really bad. I have been using them for a while but lately the businesses are getting tacky. I ordered a reading from someone and they never responded at all. Now I've got to open a case which really takes to long. You should be able to open a case as soon as you have no response from the reader. You want your money back then, not weeks later, it's an unfair practice. Trying to make people forget, the money they have lost. Plus there is no real customer service. That is horrible. Etsy needs to really step up their professionalism, if they want to stay around. Customers don't have to use them. That's bad business Etsy.

Vendor sold me a product which they said it is handmade. After that, I learn that they bought the product from another people and try it selling to me for over price. Etsy vendor name is EthnoVyshyvanka after that vendors want to contact me. A man told me a very horrible things. I do not recommend buying from this shop. It is huge scam and many people who does not understand the product bought it already.

Purchased item from Dive-Goodies on May 23/ 2020. 28 July still nothing. No possible way to contact seller because his email is bogus and no phone number for ETSY. Not trustworthy. ETSY are co-conspiritors in this scam and should be shut down. Stay away and save yourself the upcoming aggravation.

I purchased a Necklace from StarGemstones on July 17, 2020 and paid $64.83 (compared to $7 regular shipping cost) express shipment in order to be delivered between 1-4 business days, today is July 26, I missed the occasion for which I purchased the necklace as it hasn't arrived yet, and the seller refused to refund me for the extra shipping charges I paid for (they made the contract with me) nor Esty are responsive or accepting opening a case citing that July 31 is the expected delivery date!! What a scam by both Etsy and StarGemstones!!!!

I've ordered several face masks from Powerisus, through their site and also on Etsy. The masks are the best that I've ordered (and I've ordered a lot due to the virus). They are a reliable company. They reply to emails in a timely manner. The masks are inexpensive, but are similar to expensive masks. I love their styles. Highly recommend this company!

This proclaimed company that promises to guarantee your purchase will absolutely make it impossible to communicate with them to get your money back. Won't answer email,won't talk to you on their "24 hr 7 day" helpline, or communicate with you at all after purchase. I purchased face masks from their seller "Tati Tom" that had a 100% money back satisfaction guarantee, and would not communicate with me when I told her these wouldn't even fit a baby and I wanted a refund. Went to Etsy for help. Forget it, buy from a reputable company that you know you can get help from, and leave these thieves alone!!

I ordered pet urns from Etsy. The orders took one month to get to me and when they finally arrived. The urns didn't look at all like the pictures and he mistaken the year on one of the urns. I texted him to tell him but he insisted they were what I expressed on his site. He said he was not able to make a refund or take them back. I am out 162.00. I would suggest look at where the item is being selled from and who the seller is. Apparently etsy company makes the point of sales to the owner and what he says goes. Etsy will not help. It is out of their hands. At least with Amazon if you pick the right seller, amazon will refund without question.

Etsy is a horrible way to shop, especially with sellers not in the US. They take your money, but you don't get the merchandise you ordered, you cannot contact anyone at Etsy as they offer absolutely no customer service at all. Make sure if you order through Etsy, you have verified a business name, email, and phone number to contact if things go wrong because Etsy is no help and if you're dealing with an out of US company....good luck.

I have decided to check out Etsy ways of selling. Already crowded with products I needed to advertise in order to show products to customer. Amazon does pretty well compared to crap Etsy. Also those guys want to make money from anything but not investing in support stuff. Horrible experience. A guy barely speaking English was trying to resolve things he has no idea how. Stay AWAY. Use your budget on own web page advertising or Amazon.

Austin is a greedy guy, won't refund me my money. I have emails stating he would, if I don't receive my money back, I'll take it a step further. DON'T BUY FROM OwlInspirations. I offered an extra 10 dollars and he wanted more to spray paint, I'll never do business with Etsy every again. I'm contacting corporate on this one. Proof is in the pudding.

Etsy is the most unprofessional website I've ever seen in my entire life, so I start shop of custom design sneakers in etsy few weeks ago and I start getting orders. I was really happy but suddenly they suspend my account without any reason. I check my emails, spams. They didn't even send me any single email about why my account is suspended, I also send them 5, 6 emails and they didn't respond to any of my email, I am really pissed off.

I read others' reviews and my opinion matches many. I did find a lot of seller and interesting items, and some are wonderful, but recently. in May I purchased item from a person from Minsk, and she deceived administration that she shipped the item, then I had to open a grievance with both Etsy and Pay Pal to receive my money. Since it was substantial amount, it took more than 1 month to resolve and Etsy closed the case and allowed her to sell before I got my money. Experience was so frustrating I have to warn others. Please don't buy out of countries you don't trust, no one will help you to get your money back. I think Etsy doesn't check sellers thoroughly, and then they can continue to sell, so be aware and be careful.

I just love the array of products that you can choose from on Etsy! The merchants on there are nice and from my experience, they usually respond back to you rather fast. I noticed that some people on here have said that they didn't receive their orders from some merchants on there, but I have never had any issues with any of my orders as long as I've been on there (3 years to be exact!) and I also got my mother, my aunt, and some other family and friends on to Etsy. So for my family, my friends, and myself, Etsy is our favorite shopping site!

I ordered 3 items, one came on time and the others I'm still waiting for. They were supposed to be here 6 days ago. And then shipped one to a post office for pickup which I didn't authorize. Supposed to be mailed to my house.

WARNING: DO NOT BUY ON ETSY! I'm a first time customer that got RIPPED OFF for $60.00 after purchasing a watch from a seller that SCAMMED me on Etsy, and never shipped the item. What's the #1 Priority when buying online? Your money is protected! I'll stick with buying on Ebay, they own Paypal and always get my money back when something goes wrong with the purchase. Unlike Etsy, which only wasted my time with conflict resolution emails that didn't accomplish anything. LEARNING LESSON: A fool and his money are soon parted, and if done on Etsy you'll never see your $$$ again. Lastly, you CANNOT email or call Etsy if you have a problem. *** STAY AWAY FROM BUYING ON ETSY!!! ***

Seller just needs to prove they put your item in the mail; if it gets lost, you won’t get a refund. Ordered a purse and patiently waited two months because of seller’s sweet talking but missed the 100 day window to file a case. Even if I had it would have been rejected due to their insane policy of no refund when seller provides proof merely of item being mailed. So whose responsibility is it for the item to get to the buyer?? Surely it’s not the buyer's, but neither the seller nor Etsy take responsibility for lost items.

I ordered funeral jewelry from ETSY seller online. Nothing was received even though the tracking number said delivered. I assume it was delivered to the wrong address. I had my building check the cameras and for the time frame it states it was delivered, nothing was delivered to my box. I have contacted ETSY and the seller multiple times and no response has been received... I feel wronged and this is very, very poor customer service. I have started a dispute with my bank. This incident as it is incredibly disturbing that such a large company doesn't care and that there is no recourse for buyers.

Ordered 2 containers of Clorox Disinfecting Swipes at very high price of $25.00 each - arrived my Atlanta address in box from home of individual in California - both containers were warm and the swipes inside were dry and definitely not moist - not much alcohol and disinfectant - label on 1 container was damaged - very poor quality - especially for gouge price of $25.00 each - do not consider Etsy credible vendor - first and last experience with this outfit.

It’s been almost 4 months since my purchase. I never received it and Etsy would not help me with a refund. I had to go through my credit card company to get help. This is the 2nd bad experience where the seller did not send...and Etsy gives NO HELP TO THE BUYER! I won’t buy from Etsy again.

Other than being an Amazon Prime member which I regularly use, I also tried eBay and Aliexpress. For some reasons during shelter I tried Etsy. I ordered on 3 separate occasions on different sellers just to experience the site: on the first order the seller mistakenly sent me 3 instead of 4 items (though the seller apologized and resolved the issue right away); next order, the shipment took almost 3 weeks for hand sanitizer to arrive; and lastly I ordered 3 sets of masks on yet another seller, and it's been more than a month since I was charged, the items never arrived.

I had never used Etsy before, but I saw a print that I liked and I ordered it. I also ordered a frame for it. I was charged right away and hoped that I would receive my items in a reasonable amount of time. It's been 11 days now and neither item has shipped. If this is what seller do on Etsy, I see no reason to return to Etsy. I will give them a few more days and then I will try PayPal arbitration.

I went to this site hoping to save some money in my purchase of a full set of dentures. The item that came was cheap and wrong. Send it back now they have over $490 of my money and the product as well. I have nothing complete and total scam.

I received an email saying my account email was changed to another I don’t own. In less than 24 hours (when I saw the Email) I reported it not true. That has been a week with no response from Etsy. I have payments linked to that account and they take their time to respond to the email they sent! So no I still do not have access to Etsy or a response from Etsy! This is like I’m unhappy I ordered this item. It is true security issue and they do not respond. When it’s over I’m deleting them!

While you can find amazing items on Etsy which I did! When you run across a fraudulent seller Etsy does absolutely zero to help you except contact the seller and ask for a tracking number, which the seller did not provide. And unlike Ebay and Tradesy, they do not side with you nor do they contact Paypal or your credit card to assist. In fact, I would have been out $100 dollars for a purse I never received, I would have been out $100 for a purse I never ever received a tracking number for. Unbelievably, Paypal sided with Etsy and the seller and again provided me no tracking number and kept my $100 YIKES!!!! Thankfully I used my credit card instead of my bank account when I purchased on Etsy... And they credited my account to resolve my claim, I cancelled my account with Etsy and will never ever be back way too much risk.

Ordered mask on 04-15-20, it is now 06-15-20 and nothing. Cannot even track package anymore. Anna stole my money, took advantage of covid-19 situation. She should be in jail, I have never had such an awful experience and Etsy was no help at all.

I ordered an item from Etsy and after 3 months it did not arrive, however seller didn’t think it’s their problem and I never got my refund. Nobody attended to my opened case so I sadly had to accept I lost my money.

Etsy is a horrible way to shop. They take your money, but you don't get the merchandise you ordered, you cannot contact anyone at Etsy, you cannot contact the seller who took your money, they offer absolutely no customer service at all. Like the old saying goes "let the buyer beware". This is absolutely true. Save yourself alot of aggravation and money and shop anywhere else!!

I "bought" vegetable seeds from Etsy. Little did I know that the seeds are coming from someone else. For almost 2 months I've been waiting, nothing ever came, the seller plays possum and Etsy doesn't care. I asked for a refund, nothing. This is the kind of business you want to stay away from. I will never EVER buy anything from or thru Etsy. Just a scam company who cares only about their money. Shame on you Etsy.

Etsy targeted my shop. I was a shop that sold cactus on Etsy until I was told my shop was shut down because I was allegedly selling prohibited cactus. Etsy lists three species of Trichocereus cacti as prohibited but don't realize there are over 100 species of Trichocereus and I wasn't selling any that where prohibited. Because they had the same first name my shop was shut down during the COVID crisis and it was my only source of income. They don't respond to my requests to appeal their decision as is my right according to their own rules. There has been no response from Etsy and I feel I was targeted for some reason. There are many stores on Etsy that do sale the prohibited cacti and have so for over a year and nothing has been done to them.

I am very disappointed in my recent experience with Etsy. I ordered some face masks from two different sellers. I received shipping notices from each seller but the entire amount was taken from my account by Etsy, not individual sellers. Now Etsy is trying to withdraw that same amount a second time and it caused my checking account to overdraw. It is still a pending charge since May 27th and holding my money. I can understand a mistake but my main complaint is the reason I will no longer do business with Etsy. There is no way to contact them. There is not a phone number or an email listed on their website. I found an email hidden away in one of the FAQ, verification@etsy.com. It said you would receive a response in 24 hrs. It was been 5 days and no response and no refund.

I ordered facial masks for corona from Rchrds Designs. I ordered and pay with my debit card (big mistake) on May 11th and received an email on May 17th stating the masks were shipped. It said shipped from Pittsburg, CA. When my bank account posted the payment it was for Rchrds Designs in Brooklyn, NY. I had read the reviews prior to purchasing and all were good. Needless to say, I never received my items, now there is no Rchrds Designs on Etsy, can't contact seller, and Etsy really doesn't care. This was my very first experience with Etsy, and I am so for sure it will never happen again. I guess I will chock this up to lesson learned and stay with what you know.

After a few attempts I finally got to talk to someone at Etsy and they have now issued a full refund for the masks I never received. I am now much happier with Etsy, but will not order from HomeVILLAR again.

I love Etsy and I'll continue shopping on their site. I had an antique item I bought, it arrived broken and Etsy would not help me in having the seller reimburse me. They did respond promptly to the case but there was no support and their reply was they do not intervene if the item is broken during shipment, which it was. As I've now learned, there is stark difference between Etsy and Ebay on this. But on an encouraging note, most sellers are honest and will do the right thing and you wouldn't have to escalate the case. Others unfortunately don't. I still think Etsy is a great place to shop.

I ordered face masks On ETSY from a company named SOULMONOGRAM. I never received the mask! SOULMONOGRAM stole my $36.00! Stay clear of these scam artists!! Beware of ETSY and SOULMONOGRAM! This is not the first time ETSY has not been upfront with their advertisements.

I ordered a chocolate hamper from Etsy for a birthday gift and was given a timeframe in which this would be delivered. Not only did this not happen, I never received the hamper at all. I contacted Etsy on 4 separate occasions to find out what had happened and received zero response, despite Etsy having taken my payment approximately 10 days earlier. I felt completely cheated and as if they simply don't care about their customers. More importantly, they had stolen my money!

Some sellers on this side are spam. It is not possible to contact Etsy over the phone or email to resolve an issue. For example I ordered tomato trees, seller haven't sent it to me so I opened case, then the seller stated that they sent it to me and Etsy closed case. I'm not able to continue complaining about this case. Wasn't able to find any Etsy's contact info such as phone or email.

I went through the Etsy online because I noticed a TV show from the 50s called our Miss Brooks and I wasn't aware of SCARYGUY video copied this tv show on dvd-r. They claim it's perfectly ok to do so, but I found out it's illeagal to copy from a copyright tv show and sell online to the public !!!!

All of the Etsy shops received a statement from the owner stating that we would be supported and could take our time paying our invoices to Etsy during covid-19. However, I have received constant reminders and lack of support in any way. I have written and received no response. During these uncertain times in the world right now, it is the most important time to display compassion and moral values together with business ethics. Etsy has shown me its lack of ethics by restricting my account during this time. The statement was clearly a facade to the convince the public they stand by their shop owners. But they do not. I'm closing my shop and opening elsewhere. This is so sad. I do not wish to be connected to unethical business people.

I recently listed a couple of my items on Etsy but they deactivated my account without properly explaining me the reason, sent me scary emails that they will submit me to the collection agencies if they willing to, and have frozen my $50 dollars for 6 months which I earned by selling 4 items. The customer service demonstrates absolute disrespect and harassment, and don't even think that the actions are legal. They just took my money and do not want to pay me back. Disgusting customer service and unreliable selling platform. Regards, Paul.

I ordered a guestbook for my wedding. I choose this seller on Etsy because he provided a wide variety of custom options for your book that I couldn't find anywhere in my country. At first the seller was amazing to deal with then I got my book and it was missing my wedding date and our names, the picture that was supposed to be inside and the biggest thing for me black sheets as this is a photo guestbook. I reached out to him he apologized and wanted to make another one for me to which I accepted as we all make mistakes and have bad days. He made a second one for and when I received this one I opened it to discover it still wasn't right. So I reached out to him again and this time he ignored me (previously he would get back to me within a few hours the most) and took 10 days to reply to me. How do I know I was ignored because I sent an inquiry about a different product from another email and he replied to that one.

I have been on Etsy for multiple years and have rode the wave of ups and downs through the years with Etsy and its changes. For such a large company with multiple sellers and buyers, their tech team appears non-existent. I have been locked out of one of my shops for over a week now and I have used chat and called 5x now with little assistance other than “it has been escalated” and some nebulous person with IT has the info and will get back to me. Etsy can’t tell me how long that will be, which is infuriating. Another day? Another week? By the end of 2020?

Etsy will not back up customers when a product is not received. Etsy and the seller get paid, but the buyer is out the money, even when proof is shown that the product did not arrive. I reached out to their support who did nothing.

I open a shop on Etsy to sell digital (file) items which definitely created by me. After 2 months suspending and having my request, it sent me a mail to have my information. And its very 2nd mail is revoking my activities on its system forever with a few words: high-risk based on close view of my account. No more than that. Can that make any satisfaction for anyone in my situation? After reading reviews in here, I found out 2 things: they seem to want to support their "close" shops selling similar items; and 2. I might be lucky not to sell on it, because of the risk of payments and credit security. I am gonna call my bank to change my credit card for my safety. Thanks for the reviews. They're clear and helpful to me.

I have purchased on Etsy for several years and had considered opening a shop there. Wanting to learn more about Etsy and what goes on behind the scenes, I made use of the forums, and I got an education. While there are in fact many legitimate crafters, artisans, vintage/antique shop keeps there they have been buried under a plethora of resellers and unscrupulous shops who sell at best 'iffy' handmade items and there is no shortage of copyright/trademark issue items.

I have ordered twice from Etsy sellers.... Did not receive either order, owners “went on short break".... Had to send cases to resolution. Seems to be no vetting of sellers to see if they are legitimate. Never again will I trust anyone on this site.

I received a gift card from a family member for Etsy after they read false advertising by Etsy about how well they were doing selling products that were not masks, an increase of 47% . This is not true. Etsy sales went up mainly because of mask sales. I don't want this card. I have had nothing but problems on Etsy and got scammed. I want my money back from Etsy. I will not purchase anything from their site. Lots of scammers on this site and liars as well. Contact a federal agency.

BEWARE TO SELLERS! During the pandemic we sold two items for $1100.00. They held monies for three weeks and as of today we have not received our monies for items sold. We have communicated with the buyers and they had received their items. They are very pleased with their purchases of items my daughter purchased 6 months ago for twice the amount we are selling for. Twenty one days have passed and Etsy is still holding her monies for items sold. WE ARE VERY SAD FROM USING ETSY! They have not ever done this before just during the hardship times during a pandemic. My daughter cried because she felt that she had been ripped off. She was to use the money to buy more items to use during the stay at home order in place. The arrogance of ETSY to continue running Advertisement on TV during the Pandemic is overwhelming to say the least.

We closed our seller's account on Feb 27, 2019. On May 1st, they charged us for the next quarter. I'm unable to connect to support or billing, since they require that I log in. Because my account is closed (deactivated), I am unable to log in. My CC company is reversing the charges, but it's clear they are using tricky methods to attempt to boost their income without authorization.

I recently created a new shop. Didn't even get the chance to post a listing and my account was suddenly suspended for no reason, with no notification. Since I am starting a business, this is a crucial time as time equals money. With the account suspended, I cannot do a thing. I emailed Etsy support and it has been a week, with no response from them. Today I just noticed that the bank account I linked to Etsy for deposit had a few unauthorized transactions. I created this bank account for business purposes, and have yet to use it. I only used it with Etsy so far, so it makes sense to conclude that Etsy or someone from Etsy used my bank account to make unauthorized transactions. HORRIBLE SERVICE. I am not using Etsy ever again, for anything.

I ordered a face mask through the Etsy website but apparently Etsy then passes the order to a company that’s connected to them in some fashion or another and that company is then in charge of facilitating the order. In my case it was YolDiamond out of Las Vegas. When I placed the order in the Etsy site on April 21, 2020. It said if I placed the order. I would receive my mask by May 2nd. I’m flying to California May 8th. (I needed the mask for my flight there) So I proceeded with the order. 5 days later, on April 26th I received an email saying that my order was shipped and would arrive April 28 - May 2nd. Well now it’s May 4th and still no mask.

Ordered a gorgeous handmade bracelet from Melanie @ GrayStokes Jewellery and I absolutely it. Exactly as per photo, with beautiful interlocking links and prompt professional service. Would highly recommend for a unique piece.

Know this before you purchase anything on Etsy. Etsy looks out for their vendors more than the customers who purchase items on Etsy. Why? Because if Etsy holds vendors responsible, then Etsy loses money. What do I mean by this? Case and point. I placed an order on April 4th. Days went by, vendor would not respond to my emails on when the item would ship. I even told them to cancel the order and refund me. No answer.

I recently purchased something from a shop on Etsy and accidentally ordered too much. I contacted the shop immediately to request to amend the order. I sent subsequent messages and contacted Etsy support but they told me I just had to wait on the Seller. The seller finally contacted me after 5 days offering to cancel my order. I wrote them back 27 minutes after their message and have not received a confirmation, or a refund (that was 6 days ago). While, I have an issue with the lack of communication and professionalism from the Seller, I'm more perturbed over the lack of support Etsy offered, given that they are the ones who charged my credit card immediately. I reached out to them for help 4 times, clearly documenting my efforts to contact the shop, trying to get them to intervene or refund me given that they had the power to charge me in the first place.

Ordered a mask from a shop called ShopEnvysaje, run by Coryn **. My order was placed and had recieved 0 updates on my order and when asked she used an extreme excuse to cover herself along with petty comments. Do not be fooled, this store is a joke. Nothing but one star reviews and I should have looked into them first before even considering to place this order.

I ordered 3 masks on April 4th. It said ships between 3 and 5 days. I still have not received order. I have reached out to company 3 times, they informed me they have taken a break but or not closed. On April 16th said they are working hard and have run out of supplies. I am a healthcare professional who works with dialysis patients, some who are waiting results from coronavirus testing. I ordered the masks so I would feel I was protecting others when I go get groceries or gas. Very disappointed.

First time using Etsy, ordered a Face Mask from “OfficialMerchUS” based out of Florida. I paid $22 because their profile says “Ships from Florida”. They collected my money, and ordered the mask from China to be delivered to my home. I wish I was joking. I now have a facemask, that they probably paid $5 for with my money, coming to my home from the COVID-19 capital of the world. And the best part? You can’t talk to ANYONE at Etsy until like a week after it’s delivered. Their policies are insane. This was my first order from them, DEFINITELY my last.

I ordered 2 masks several weeks ago from a site called Sewby on Etsy. They said that they ship within 3 or 4 days. Well here it is over 2 weeks ago and they still haven't even shipped them! When you contact them all you get is a automated message and when you contact Etsy all you get is a "wait and see if they're delivered" message. Etsy does not monitor the reliability of their sellers nor do they appear to care that some of their sellers are scammers! Don't order from Sewby and think twice about purchasing on Etsy!

Ordered masks in this pandemic. Items shows it was delivered but we didn't receive it. File case with Etsy and it's closed within 2 minutes because they say it was delivered. I understand that people could lie about this but other sites provide a refund or help figure out what happened. I don't think it's the Seller's fault but I think Etsy should stand behind the claim or at least look into it.

I ordered face masks from this company over a week ago. Was told product will be shipped on a date that was sent 2 days later than informed then was told product would arrive between the 8th to the the 10th. Now I was informed will not arrive until the 13th but my problem I am to report to my ship that day. PLEASE DON'T TELL SOMEONE WHEN YOU EXPECT TO SHIP AND ARRIVE IF IT'S NOT TRUE I would of ordered from someone else. Wasted 50 bucks for this horrible customer service. Will never use this company for anything else.

Etsy used to be an OK place to sell my original paintings. Now, I mostly get fake buyers trying to scam me through my etsy listings. They ask for my email address and give me their cell numbers, instead of going through the etsy system. They somehow manage to delete the conversations in my etsy account. I search and search the etsy site, and cannot for the life of me find any contact information for etsy to help me address this. Etsy is a shadow of its former self. There is little to no support for sellers on etsy.

I placed an order for a handmade table on 1/24/20, the advertisement states they will be shipped out between 3 and 5 weeks. I waited and didn’t reach out to the seller with a status update until 2/18/20. I was greeted with an out of office message that she was taking some time off. No problem, she responded on 2/25/20 with an update that she would “need a few more days to get the finish work done” since the weather was not so great for curing the piece. No problem, I waited again until 3/2/20 asking if I could get signature confirmation on the package so I knew when to be home to receive the package. I received no response until I followed up again on 3/12/20. She responded same day that there was a FedEx pickup scheduled on Saturday, 3/14/20, and the package would arrive by Wednesday, 3/18/20, by 8pm. I ask for the tracking information on 3/16/20 and received it right away.

Be careful entering your credit card info in this website as a seller. Your information will be stolen and your bank account emptied. Still dealing with the bank to figure out who charged my account for 7,000 dollars. Be careful this site is not secure, just stick to Amazon people!!! Be wise!!! Having to deal with this I also found out that they like their market sellers to be **. So ** people, Hispanics and all other non ** have some dignity and shop somewhere else. You can’t be dying that much to buy whatever stuff you probably can get somewhere else and keep your business among our people. Stop funding these haters.

I brought those items on Etsy website and I never received them. After unresolved attempts, I turned to Better Business Bureau and I still did not get my money back because Etsy does not stand behind the sale and do not have in place a remedy for scams on their site, so therefore I lost my money.

I signed up to sell with Etsy having sold on other sites across the Internet including Amazon and Ebay. During the process of verifying my banking information, which was incredible invasive compared to any other website out there, they asked to verify the first 2 numbers of my social. Who asks for that? I answered another one of their security questions and then it immediately defaulted and said that I had to send a picture of myself holding my license. No explanation as to why. It's not like I haven't signed up with online selling sites before and never had this problem. Etsy is based out of New York City and after doing some research they've been linked to Identity theft having to do with the new New York laws and the flood of Illegal immigrants going there. DO NOT GIVE THEM YOUR PERSONAL INFORMATION. They will steal YOUR IDENTITY.

Etsy is impossible to contact. Ordered an item that took over 2 months to get. The company wouldn’t let me return it. The craftsmanship is very poor and it was super expensive! Sent pictures to the co, & to Etsy case but Etsy wouldn’t help claiming they “can’t tell when the damages occurred.” This is not an issue of damaged item, it is an issue of poor quality product being sold for 10 times what its worth on their website and no way to contact the website. Now I am left with a product that I wasted my money on and neither the company or Etsy are even listening to me. I feel that if I could just call and speak to someone maybe I could explain what the issue is.

Etsy is suspending accounts for no reason. Me and my wife signed up to Etsy to open a shop, we completed the process of adding both billing and payment ways, we added products and opened the store. 2 minutes later we are unable to login to the site, and no communication at all from the Etsy staff. This is the worst experience as a reseller I have had. Stay away from Etsy, at all cost!

I primarily sell jewelry, clothing at craft shows, and various marketplaces online; we thought we would give Etsy a try. Right away, we were excited to get a sale by a customer who bought a pair of jade rings with gold plating on them. A few weeks later, he sends messages complaining that it isn't 24k gold. Of course it isn't! We listed in our description that it's only a gold coating. Then he starts sending more messages stating that the jade is fake, and that what we sent is not the same as the picture of the product in our listing; both of these are odious lies. He then demanded a refund.

Never never buy anything from this site. I ordered 3 wooden shelves as shown on the photo and as described in the ad. They sent me one piece of junk, rotten wood and charged me $98. There is no customer service phone no. I emailed to the seller. Responded with harsh words and no accountability. A crook site. Never shop!

Etsy offers a unique shopping experience in one of a kind merchandise from all over the world. I love the ability to buy hand made unique clothing and jewelry. They have something for everyone. The website is extensive and secure. So much to peruse and enjoy. Take a peek and you will surely find something for yourself or someone special.

I purchased and paid for what was advertised as 'Only 1 Left' silver Plated NOble Reindeer, Family Snow Globe on the 17 March 2019. Regardless of numerous follow up emails from myself forwarded to Etsy and the seller Magicaldeco over a six month period, the seller failed to supply the product. The seller in their last email of 6 months later, advised the goods were shipped to another country and a different address which didn't even resemble my confirmed address in the slightest and that they were having problems with shipping.

I found that Etsy was very professional to deal with and delivered a quality product in an efficient time frame. I would consider shopping with them again in a heartbeat. The Seller I dealt with was good. I know there may be some who aren't so great but my experience was very positive.

I placed an order on Feb 2, it's now Feb 7th, and it says payment is still processing, but they took my money though fast as hell. I've contacted Etsy about the problem and have gotten nowhere with them. BE CAREFUL BUYING FROM ETSY. It doesn't even seem to have real people to handle issues. Just automatic bots to respond through email. This has been an annoying experience believe me. Think twice before purchasing with them.

I've sold on Etsy for over 7 years with a 5 star rating 99% positive rating and was top 1 percent seller, only to get my store closed down due to one negative report. Absolutely no explanations, and when giving them a call rudely drop the phone and tell me not to contact their business anymore. I've heard that "workers" on Etsy close down shops, as their friends/family members open up same shops and they promote them instead and close down competing shops. Funny thing is that they are a "handmade" platform, but they support factory made Chinese items more than their local, US sellers. If you are looking to buy or sell with etsy, know that they have absolutely no customer service and reply to email days if not weeks later. Won't deal with ever again.

Word of warning from an experienced Etsy Seller. I hired a VA from Upwork. Please take the time to read: Unfortunately Etsy privately punishes those of us who use VAs. I'm living proof. My VA had a little digital shop, completely harmless. However, Etsy suspended her shop and also suspended 5 of her employers. This happened to me last Friday. Etsy did not send me an email with an explanation from their legal department. All they do is apply a notice in your shop with a frowny face emoji telling you that your shop has been suspended. So I sent a total of 3 emails asking for an explanation. After all, we live in the USA and do have due process rights that are inherent. Still, no replies.

I made a purchase that included items from 4 different sellers. I paid for my purchase through PayPal, which does not offer the choice for choosing a shipping address. It just uses the shipping address that Paypal has on file, which was my current correct address. Somehow a glitch in the Etsy autopay system selected an old address they had on file to send to the sellers who then proceeded to ship my items out to my old address. Needless to say, they were already delivered before I wondered where my items were.

I have been a loyal Etsy shopper for years. This Fall On Nov 29th I found the perfect gift for my sister for Christmas, a vintage drawing from France that she had admired years before at a friend's house. I ordered it and paid $320. I was notified by the seller on Dec 6th that the art had shipped. I waited and waited but the art never arrived, I contacted the seller and they had no answer for me about where the package could be. Christmas came and went, no gift for my sister. I filed a claim with Etsy, they did their "research" and closed the case because the seller provided a copy of the shipping receipt. It is now February and I have still not received the art and suspect I never will, I'm out $320 with no offer from Etsy for reimbursement, just "case closed". Very disappointing.

So far I have bought items from 8 shops and 2 of the shops have taken my money and delivered no items after 30 days of waiting, still no items showing they left their country of origin which is ridiculous especially for items from Europe and China as I have bought from sellers all over the world for decades and no one has never failed to ship and fail to show a status that the package had cleared customs which has happened to me by 3 sellers on Etsy.

I purchased a gold necklace around Early December for Christmas. Christmas eve (late) arrived with The Wrong name Spelling. With a note Saying Enjoy!! (with the correct spelling.ON THE PAPER.) I contacted the seller.. I was told to send it back he would remake it. So I did THEN he messaged me he received it Early January 7/8th. Now JANUARY 28TH. NO WORD, EMAIL OR NECKLACE. ALEXA WAS THE NAME NOT ALEX. WASTE OF $100. NEVER AGAIN. AND NO RESPONSE NOW???

I recently closed my Etsy shop, here's why! After a year I finally got my first sell, pretty good feeling I must say after waiting over a year! Then the buyer abruptly cancels the order and I refunded her the money on the day before I was due to ship the item. Then I get a notice that Etsy charged me $30 for the cancellation on a $50 purchase, which really never happened. I emailed them for an explanation. I never received a response, so I closed my account. Then they charged me $3 to close, which doesn't seem like much. But after I just paid my $19 monthly fee this past week and which I have over 3 weeks of time left on my shop, all told I lost $42 on a $50 dollar purchase that never happened and that doesn't included the percentage they took for the sell, which I have no idea what that is yet. So for what it's worth, I recommend not ever using Etsy to sell anything your worked so hard to create, your time and $ is worth so much to than Etsy thinks!

Like so so much here, my Etsy shop was also closed with no real reason (maybe Etsy should get shut down see if they like it) so I tried to close my shop for good and they say that my reviews will be viewed forever. Great! So I need my reviews to continue to somewhere much better, but when I go to select my reviews, "OOPPPPSSS there's a problem with your shop." So Etsy you genius.. if my reviews are public where are they????

Konor ** is SCAMMER! I bought from him an "Orgonite® Pendant - Tree of Life orgone® energy healing amulet pendant with quartz crystal & EMF protection from cell phones" for 44$ each. The product arrived 1.5 month later, and the product itself has no any energy or use, I didn't feel any benefit or improvements, he sells it as it has crystal in it, but it is not true! I have 2 the same Orgonite pendants, and I found out that they are in different size, which makes me think about his products that they have very LOW QUALITY! The review he has on his page is written by his friends and relatives who tells good words about the product, but they are lying! I wanted to return the product back, but he is not replying me 4th day already. NEVER BUY FROM THE SCAMMER HIS PRODUCTS. I have the worst experience with him!!!