Etsy Reviews

I usually don't write reviews on products and services, but I am a big advocate of customer service and consumer psychology. I created an Etsy account in 2017 but didn't order from them until late August 2020. My very first order took 2.5 weeks to receive from Texas and I currently live in Michigan until the end of the year. I figured because of COVID-19. After doing my OWN investigation, I found out that her local USPS facility was having shipping issues. I had to contact her LOCAL SENATOR to get help with my order. My second order arrived on time. My third order has not arrived yet. My fourth order arrived on time. And I’m waiting on my fifth order. I have found out that Etsy is not 100% accurate when it comes to shipment tracking. My third order was shipped on October 12, 2020, from California, and I have not received it yet. On Etsy, it says that the order was shipped by USPS, but the tracking number isn’t even correct on the USPS tracking website.

I am an honest seller with a premium hand made product. All was going well when suddenly my account was suspended with no communication, no reason and no way to contact Etsy or the buyer. No communications were ever answered. I then found a customer who appears incapable of reading his tracking code and had complained of scamming. This company appears to be some weird law unto its own. I certainly would advise all sellers to beware as I consider Etsy to be a very low quality platform and should not be trusted.

When I reported the following scam of a cheating seller's activities on Etsy, the Etsy support staff said to me: "You can rest assured that sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from our marketplace". However, not only it is not happening, but the seller cheated more to even the Etsy support, the support staff offered to gave me $50 gift card. But since it is to cover up the scammer's cheating, I told the Etsy support staff that I won't take it. Money is not everything.

I can't believe how difficult it is to get ahold of any answers at Etsy. I ordered products from a seller back in July. She had been featured so I figured she'd have a bump in sales and shipping would be slow, I wasn't concerned. Estimated delivery was mid-to-late August. When I contacted her she said she was working on things. Now we are nearly three months later and I still haven't received these items. Please note that my credit card was charged back in July! The seller is no longer listed on Etsy so I can't reach her there, and Etsy doesn't have phone numbers or emails listed so that you can contact them directly. Their "help center" is a 7th circle of **. Their website tells you to contact them on FB or Twitter to list complaints but their FB page has no messenger option. They clearly have no interest in engaging with complaints or even hearing from the public.

Seller Beware! Etsy takes 18%, plus additional transactional costs from each product I sell. They choose which product of mine to advertise, leaving me no choice. I have sold 27 products in 18 months without making a profit. They are making more money off of large companies and leaving us small companies in the dust. This is not what I signed up for as sellers are not aware of all of the updates. It's also very difficult to get ahold of a real person on the phone if there is an issue. I have wonderful handmade products and I appreciate my customers but it's hard to stay in business selling on Etsy.

I ordered 2 figurines. Never arrived but credit card charged. Now trying to get my money back. Filled complaint with Etsy. No response or confirmation of complaint. Never any response from seller despite multiple messages to her. DO NOT ORDER FROM ETSY!

I shop on Etsy, almost always a good experience, my gripe doesn't concern sellers, it concerns Etsy's lousy response to issues. Examples:

Etsy is a last resort site for me. Good for more unique items but the prices are outrageous most of the time. Shipping fees are expected on almost every product and sometimes cost nearly the same as the products themselves. I recently had an order in which Etsy tracking showed an item was delivered but when I requested the actual tracking number the vendor would not answer me nor would Etsy customer service. I opened a dispute that was immediately closed because Etsy said it was delivered. I never received a product and no one would even speak to me to discuss a resolution or even provide the real USPS tracking number. I understand the benefits of the site but I will never buy from the site again after this experience.

My account has been suspended because of the mistake I had changed my Paypal account three times. PLEASE help me because this is my first account and the Etsy manager did not pick my calls and no reply from any side.

I have had my Etsy account since early July and it is now 23 September and have not been paid for my sales. Apparently there is a problem with my bank account. I received an email and they cleared my account for me to re-enter details which did not work again. Since then I have received numerous emails saying that during Covid there are delays but I have not received any further assistance and have not received a payment but of course they have taken their fees on a regular basis. VERY disappointed.

Purchased two scarves from ALLVINTAGEMY. They didn't ship for a week. Finally they shipped but they shipped to ENGLAND and never left ENGLAND. DHL delivery was to Uxbridge, UK marked online as DELIVERED. Allvintagemy could care less and stopped responding to my queries. Filed a case with Etsy and after three weeks Etsy states the case is closed because the package was "DELIVERED." Ridiculous.

Do not even read emails just close the case on you! They sent wrong item, their fault, sent rma tag for it, I sent back... Never got my order!! https://www.etsy.com/shop/LeathercraftSupplies. SENT WRONG ITEM!!! I RETURNED IT. Tracking Number: **. Your item was delivered to the front desk, reception area, or mail room at 9:44 am on September 17, 2020 in ALEXANDRIA BAY, NY 13607. USPS Premium Tracking™ Available Status. Delivered September 17, 2020 at 9:44 am. Delivered, Front Desk/Reception/Mail Room. ALEXANDRIA BAY, NY 13607. Proof of return!!!! Customer service ignored return and says it was delivered and closed case.... What a joke!!!! They have never sent my items I paid for Sept 6, 2020!!!! Very bad service all around!!!!

I needed a custom made trundle bed and found a shop on Etsy calked LittleAndLoft in the UK. I paid $617 to get this thing made and when the day came for it to ship, I noticed it hadn't been marked shipped yet. So I message the shop and notice that it's closed???? The owner won't return my messages and now I'm filing a claim and they BETTER refund me my money. I feel so angry and robbed. Even the email that was attached to the account is fake. The shop had 71 sales and reviews when I ordered and now I know those were fake. I however am a seller on Etsy so I know there are trustworthy shops but this was my first time buying on Etsy. My kids were anxiously awaiting their new bed and are sleeping on the floor until it was to arrive. They are heartbroken as well???? I will not be buying another from the site.

Kate has the cutest masks, that can be worn comfortably. They are breathable. I am not a mask person, but will wear these. I was so happy to find this Etsy store. Thank you Kate for doing an amazing job and being so easy to deal with!

I cannot believe the "customer service" left to be desired from this company based out of Dallas, TX. It left 100% to be desired. The seller wrote declined selling to customer and buyer very difficult, when in fact is was the other way around. I ordered a portrait of my dog to be digitally painted; however, I realized I didn't want to buy from this company almost immediately, but was messaging another company instead of the correct one.

I love Etsy and I want a better review, but I am a new seller and their system needs tweaking. Mail delays are awful during the pandemic and sellers are not as protected as they should be. Etsy claims to help but I personally see no evidence. Buyers can leave 1-star reviews that are focused on Etsy's shipping estimates, not the Seller's handmade product. This is a problem. Mail delays are not the seller's fault but sellers are held accountable. This equates to time and money the seller loses tracking down shipments, refunding orders, and living in fear of bad reviews. I want to connect with my international community, but I feel so vulnerable as a seller. If Etsy really protected me I feel my business could flourish.

Etsy has 2027 listings for ** PIPES on their website, when I posted a hand-made ceremonial native pipe - they took my posting down and said it was an infringement on their regulations regarding **?!?! WTH. LOL - ** pipes are okay, along with papers, blunts, one hitters, etc.... but DO NOT list a ceremonial pipe otherwise you are reprimanded and threatened by Etsy to take down your entire store. Absolutely disgraceful. No customer service either - No email or contact phone number in Canada. You can pay for customer service - otherwise there is none. This company is outrageous.

Etsy is a ripoff, and they know it. They make their money convincing you that you need them to market your products, tell you it's really cheap to use their marketing products, and then charge you an arm and a leg, much higher than what they promised. And then, they don't do a doggone thing to help drive traffic to your products! What an easy way to make money off of other people without really trying! The other thing about Etsy that's really disturbing is that it is NOT a place where people buy things; it's a social network. You'll get lots of "likes" for your products, but that's all folks do on Etsy is "like" things. There's no purchasing that goes on. Etsy's published income is completely from their fraudulent "marketing" that they sell.

Etsy was a good idea. What happened to it? Covid19? To order something today and to have been processing for more than seven days now and not responding to any of my emails? So my money is stuck indefinitely neither on my account neither on the sellers. Completely powerless! Thank you Etsy! And one more thing, if you need more employees due to Covid, then hire them or stop working!

Multiple sellers (mostly from Europe, France especially) selling Nikon, Canon and other high end DSLR cameras for very low prices. These sellers are part of a shipping scam. You pay with paypal or credit card - they confirm shipment - shipment does not arrive or they post item has arrived (but it did not). In the last 3 days we have uncovered at least 6 cameras being posted (different "seller" names) which are part of this scheme. We are currently investigating each of these sellers but they are proliferating as I write.

I bought a face mask plus pouch from ABizyQueenBee (alias ThumbsUpAustralia) via Etsy web page on 26th July. Item did not turn up by 18th August. Wrote numerous requests to the seller via Etsy with no helpful reply at all. I raised a case via Etsy on the 18th detailing non-arrival and non-help from the seller. Suddenly seller says it was returned to them and resent it with a tracking number this time (none before). Item finally arrived on 24th August, face mask was there, but no accompanying pouch. I then received an email from Etsy closing the case.

I recently wrote a scathing review, complaining about Etsy's customer service. However, after writing the review, Etsy and the foreign seller promptly responded to my concerns via text. The rug at issue arrived from Turkey without a hitch. In the interest of fairness, I thought it appropriate to write this positive follow-up review.

Had a couple bad experiences shipping outside the US where buyers said purchases weren’t received and couldn't be tracked after leaving the US; I promptly refunded without question. However, stopped selling outside US unless buyer was willing to pay costs for Priority Mailing with tracking and insurance. As a buyer you do need to beware, Etsy Sellers aren't Amazon. Especially now during covid. As far as Etsy not responding they’re based In New York City or surrounding areas where covid has been the worst. In past years they’ve returned Inquiries Within their 24 hr time frame. Low staffing isn’t uncommon during the pandemic in many businesses & wait times Longer.

Etsy is a great platform for discovering new and exciting or innovative designs however, my experience with the copyright infringement team is beginning to wear a little thin. I have reported, numerous (6) times, long lists of goods from the same seller that infringe my design copyright and still, the seller's shop has not been removed. I have tried to talk to the seller but they simply sneer and ignore my requests to remove the items, they are even using a similar shop name, it is sinister in its replication of mine and my husband's identity. Come on Etsy, do what you say you do and protect your sellers from copyright theft.

Ordered two face mask through Etsy.com on July 29th 2020. They billed my charge on July 30th 2020, and emailed a split order from two different vendors. One arrived in a reasonable time the to this date August 19th has not been delivered. The seller Respect the Wardrobe does not respond to messages left on their website and does not have a phone number to contact anyone. Same goes for Etsy's website which only gives you a run around. Also no phone number. Both are a total RIP off.

If you have a problem with one of their vendors, there is NO way to get in touch with them. No phone number on their site, no email address to write a problem. All their e-mails to you are NO reply emails so you cannot get in touch with them.

I ordered 5 masks totalling $100. I received 2. One I never received and when I asked for help I was sent the tracking number again. 2 I received. The other 2 have never been shipped and there's no information in my account about them. Etsy and their suppliers took the money and refuse to answer any emails I send them. I will never use Etsy again and warn everyone else that they keep your money and don't deliver.

I am a customer that paid for an item I never received and have no possession of. I purchased the item as gift for a friend. Since I have not received the merchandise, I have kindly asked Etsy to either send me the item I paid for or please issue me a refund. Either way, they have refused a resolution and have stolen $22. Although it is a small amount of money, as a paying customer I expect what I have paid for; as should all customers. Etsy and Courtney Stone from Stylizeddesign in Lebanon, Pennsylvania are thieves who have stolen my hard earned money. I would warn others against ordering from them as they are not a reputable company and are indecent people. They should be ashamed of themselves; especially during the difficult times being experienced within our nation. I will be sure to post continuous negative feedback and reviews all over social media and will warn everyone against these inhuman low life thieves.

Minority Run Farm faces Discrimination by Etsy has main income stream severed by Etsy associate named Gideon. On August 5, 2020 in the height of the Covid-19 Pandemic, Gideon from Etsy’s Marketplace Integrity team deactivated, 5 Star rated Etsy Shop Cloverleaf Farm's Best Selling Hatching Eggs. Two listings were removed. After a quick search on the platform, 1294 other results featuring the words "hatching eggs" yielded a positive result. When Pressed Gideon replied "Please understand that we are not always able to provide an all inclusive list of the items that we prohibit under our policies, We consider eggs, in cases where they are marketed as hatching eggs, to be live animals under this policy."

My Etsy store was shut down a few days ago. I discovered this when I realized that my store traffic had suddenly dropped to nothing, and tried searching for my store on Etsy. I was given no notification, explanation, or recourse. The ONLY option Etsy provides for seller customer service is email. I have emailed them, but days have gone by and no word. I have been looking on Etsy forums, and found that this is a regular occurrence. Some people claim that they never received a response after weeks and that their shop is still closed.

This past Spring I ordered seeds from TheSeedHouse on Etsy. Not only was the order untraceable, but it was never received. Tried numerous times to message TheSeedHouse owner through Etsy only to receive automated responses. Tried to reach out to Etsy to see if they could help, only to find that I couldn't reach a human. Many others had the same review of TheSeedHouse, never receiving their product. Shortly after all the bad reviews, TheSeedHouse became unsearchable on Etsy. Guess I will never receive my money back or my product. So upset that Etsy is not taking any responsibility for this seller. Will NEVER trust or order from Etsy again! Buyer BEWARE!!!!

I bought a gender reveal package off Etsy for $300. Which never arrived. I didn’t get a refund and Etsy did nothing about the situation. Never investigated and seller never replied to any messages. Big scam.

When you try to create any posting it will error on shipping costs no matter what settings you choose, even free shipping fails. This site is a epic fail due to no programming abilities. ETSY should be removed from the internet until they can afford to hire a competent programmer to fix this trash site. Do not waste your time with this loser ETSY.com. Poor technology, poor implementation, absolutely no support capabilities. Support is an endless loop of nothing. Complete trash. I give them 1 star because that is the lowest offering, they are more like negative 5 stars.

Etsy is getting really bad. I have been using them for a while but lately the businesses are getting tacky. I ordered a reading from someone and they never responded at all. Now I've got to open a case which really takes to long. You should be able to open a case as soon as you have no response from the reader. You want your money back then, not weeks later, it's an unfair practice. Trying to make people forget, the money they have lost. Plus there is no real customer service. That is horrible. Etsy needs to really step up their professionalism, if they want to stay around. Customers don't have to use them. That's bad business Etsy.

Vendor sold me a product which they said it is handmade. After that, I learn that they bought the product from another people and try it selling to me for over price. Etsy vendor name is EthnoVyshyvanka after that vendors want to contact me. A man told me a very horrible things. I do not recommend buying from this shop. It is huge scam and many people who does not understand the product bought it already.

Purchased item from Dive-Goodies on May 23/ 2020. 28 July still nothing. No possible way to contact seller because his email is bogus and no phone number for ETSY. Not trustworthy. ETSY are co-conspiritors in this scam and should be shut down. Stay away and save yourself the upcoming aggravation.

I purchased a Necklace from StarGemstones on July 17, 2020 and paid $64.83 (compared to $7 regular shipping cost) express shipment in order to be delivered between 1-4 business days, today is July 26, I missed the occasion for which I purchased the necklace as it hasn't arrived yet, and the seller refused to refund me for the extra shipping charges I paid for (they made the contract with me) nor Esty are responsive or accepting opening a case citing that July 31 is the expected delivery date!! What a scam by both Etsy and StarGemstones!!!!

I've ordered several face masks from Powerisus, through their site and also on Etsy. The masks are the best that I've ordered (and I've ordered a lot due to the virus). They are a reliable company. They reply to emails in a timely manner. The masks are inexpensive, but are similar to expensive masks. I love their styles. Highly recommend this company!

This proclaimed company that promises to guarantee your purchase will absolutely make it impossible to communicate with them to get your money back. Won't answer email,won't talk to you on their "24 hr 7 day" helpline, or communicate with you at all after purchase. I purchased face masks from their seller "Tati Tom" that had a 100% money back satisfaction guarantee, and would not communicate with me when I told her these wouldn't even fit a baby and I wanted a refund. Went to Etsy for help. Forget it, buy from a reputable company that you know you can get help from, and leave these thieves alone!!

I ordered pet urns from Etsy. The orders took one month to get to me and when they finally arrived. The urns didn't look at all like the pictures and he mistaken the year on one of the urns. I texted him to tell him but he insisted they were what I expressed on his site. He said he was not able to make a refund or take them back. I am out 162.00. I would suggest look at where the item is being selled from and who the seller is. Apparently etsy company makes the point of sales to the owner and what he says goes. Etsy will not help. It is out of their hands. At least with Amazon if you pick the right seller, amazon will refund without question.

Etsy is a horrible way to shop, especially with sellers not in the US. They take your money, but you don't get the merchandise you ordered, you cannot contact anyone at Etsy as they offer absolutely no customer service at all. Make sure if you order through Etsy, you have verified a business name, email, and phone number to contact if things go wrong because Etsy is no help and if you're dealing with an out of US company....good luck.

I have decided to check out Etsy ways of selling. Already crowded with products I needed to advertise in order to show products to customer. Amazon does pretty well compared to crap Etsy. Also those guys want to make money from anything but not investing in support stuff. Horrible experience. A guy barely speaking English was trying to resolve things he has no idea how. Stay AWAY. Use your budget on own web page advertising or Amazon.

Austin is a greedy guy, won't refund me my money. I have emails stating he would, if I don't receive my money back, I'll take it a step further. DON'T BUY FROM OwlInspirations. I offered an extra 10 dollars and he wanted more to spray paint, I'll never do business with Etsy every again. I'm contacting corporate on this one. Proof is in the pudding.

Etsy is the most unprofessional website I've ever seen in my entire life, so I start shop of custom design sneakers in etsy few weeks ago and I start getting orders. I was really happy but suddenly they suspend my account without any reason. I check my emails, spams. They didn't even send me any single email about why my account is suspended, I also send them 5, 6 emails and they didn't respond to any of my email, I am really pissed off.

I read others' reviews and my opinion matches many. I did find a lot of seller and interesting items, and some are wonderful, but recently. in May I purchased item from a person from Minsk, and she deceived administration that she shipped the item, then I had to open a grievance with both Etsy and Pay Pal to receive my money. Since it was substantial amount, it took more than 1 month to resolve and Etsy closed the case and allowed her to sell before I got my money. Experience was so frustrating I have to warn others. Please don't buy out of countries you don't trust, no one will help you to get your money back. I think Etsy doesn't check sellers thoroughly, and then they can continue to sell, so be aware and be careful.

I just love the array of products that you can choose from on Etsy! The merchants on there are nice and from my experience, they usually respond back to you rather fast. I noticed that some people on here have said that they didn't receive their orders from some merchants on there, but I have never had any issues with any of my orders as long as I've been on there (3 years to be exact!) and I also got my mother, my aunt, and some other family and friends on to Etsy. So for my family, my friends, and myself, Etsy is our favorite shopping site!

I ordered 3 items, one came on time and the others I'm still waiting for. They were supposed to be here 6 days ago. And then shipped one to a post office for pickup which I didn't authorize. Supposed to be mailed to my house.

WARNING: DO NOT BUY ON ETSY! I'm a first time customer that got RIPPED OFF for $60.00 after purchasing a watch from a seller that SCAMMED me on Etsy, and never shipped the item. What's the #1 Priority when buying online? Your money is protected! I'll stick with buying on Ebay, they own Paypal and always get my money back when something goes wrong with the purchase. Unlike Etsy, which only wasted my time with conflict resolution emails that didn't accomplish anything. LEARNING LESSON: A fool and his money are soon parted, and if done on Etsy you'll never see your $$$ again. Lastly, you CANNOT email or call Etsy if you have a problem. *** STAY AWAY FROM BUYING ON ETSY!!! ***

Seller just needs to prove they put your item in the mail; if it gets lost, you won’t get a refund. Ordered a purse and patiently waited two months because of seller’s sweet talking but missed the 100 day window to file a case. Even if I had it would have been rejected due to their insane policy of no refund when seller provides proof merely of item being mailed. So whose responsibility is it for the item to get to the buyer?? Surely it’s not the buyer's, but neither the seller nor Etsy take responsibility for lost items.

I ordered funeral jewelry from ETSY seller online. Nothing was received even though the tracking number said delivered. I assume it was delivered to the wrong address. I had my building check the cameras and for the time frame it states it was delivered, nothing was delivered to my box. I have contacted ETSY and the seller multiple times and no response has been received... I feel wronged and this is very, very poor customer service. I have started a dispute with my bank. This incident as it is incredibly disturbing that such a large company doesn't care and that there is no recourse for buyers.

Ordered 2 containers of Clorox Disinfecting Swipes at very high price of $25.00 each - arrived my Atlanta address in box from home of individual in California - both containers were warm and the swipes inside were dry and definitely not moist - not much alcohol and disinfectant - label on 1 container was damaged - very poor quality - especially for gouge price of $25.00 each - do not consider Etsy credible vendor - first and last experience with this outfit.

It’s been almost 4 months since my purchase. I never received it and Etsy would not help me with a refund. I had to go through my credit card company to get help. This is the 2nd bad experience where the seller did not send...and Etsy gives NO HELP TO THE BUYER! I won’t buy from Etsy again.

Other than being an Amazon Prime member which I regularly use, I also tried eBay and Aliexpress. For some reasons during shelter I tried Etsy. I ordered on 3 separate occasions on different sellers just to experience the site: on the first order the seller mistakenly sent me 3 instead of 4 items (though the seller apologized and resolved the issue right away); next order, the shipment took almost 3 weeks for hand sanitizer to arrive; and lastly I ordered 3 sets of masks on yet another seller, and it's been more than a month since I was charged, the items never arrived.

I had never used Etsy before, but I saw a print that I liked and I ordered it. I also ordered a frame for it. I was charged right away and hoped that I would receive my items in a reasonable amount of time. It's been 11 days now and neither item has shipped. If this is what seller do on Etsy, I see no reason to return to Etsy. I will give them a few more days and then I will try PayPal arbitration.

I went to this site hoping to save some money in my purchase of a full set of dentures. The item that came was cheap and wrong. Send it back now they have over $490 of my money and the product as well. I have nothing complete and total scam.

I received an email saying my account email was changed to another I don’t own. In less than 24 hours (when I saw the Email) I reported it not true. That has been a week with no response from Etsy. I have payments linked to that account and they take their time to respond to the email they sent! So no I still do not have access to Etsy or a response from Etsy! This is like I’m unhappy I ordered this item. It is true security issue and they do not respond. When it’s over I’m deleting them!

While you can find amazing items on Etsy which I did! When you run across a fraudulent seller Etsy does absolutely zero to help you except contact the seller and ask for a tracking number, which the seller did not provide. And unlike Ebay and Tradesy, they do not side with you nor do they contact Paypal or your credit card to assist. In fact, I would have been out $100 dollars for a purse I never received, I would have been out $100 for a purse I never ever received a tracking number for. Unbelievably, Paypal sided with Etsy and the seller and again provided me no tracking number and kept my $100 YIKES!!!! Thankfully I used my credit card instead of my bank account when I purchased on Etsy... And they credited my account to resolve my claim, I cancelled my account with Etsy and will never ever be back way too much risk.

Ordered mask on 04-15-20, it is now 06-15-20 and nothing. Cannot even track package anymore. Anna stole my money, took advantage of covid-19 situation. She should be in jail, I have never had such an awful experience and Etsy was no help at all.

I ordered an item from Etsy and after 3 months it did not arrive, however seller didn’t think it’s their problem and I never got my refund. Nobody attended to my opened case so I sadly had to accept I lost my money.

Etsy is a horrible way to shop. They take your money, but you don't get the merchandise you ordered, you cannot contact anyone at Etsy, you cannot contact the seller who took your money, they offer absolutely no customer service at all. Like the old saying goes "let the buyer beware". This is absolutely true. Save yourself alot of aggravation and money and shop anywhere else!!

I "bought" vegetable seeds from Etsy. Little did I know that the seeds are coming from someone else. For almost 2 months I've been waiting, nothing ever came, the seller plays possum and Etsy doesn't care. I asked for a refund, nothing. This is the kind of business you want to stay away from. I will never EVER buy anything from or thru Etsy. Just a scam company who cares only about their money. Shame on you Etsy.

Etsy targeted my shop. I was a shop that sold cactus on Etsy until I was told my shop was shut down because I was allegedly selling prohibited cactus. Etsy lists three species of Trichocereus cacti as prohibited but don't realize there are over 100 species of Trichocereus and I wasn't selling any that where prohibited. Because they had the same first name my shop was shut down during the COVID crisis and it was my only source of income. They don't respond to my requests to appeal their decision as is my right according to their own rules. There has been no response from Etsy and I feel I was targeted for some reason. There are many stores on Etsy that do sale the prohibited cacti and have so for over a year and nothing has been done to them.

I am very disappointed in my recent experience with Etsy. I ordered some face masks from two different sellers. I received shipping notices from each seller but the entire amount was taken from my account by Etsy, not individual sellers. Now Etsy is trying to withdraw that same amount a second time and it caused my checking account to overdraw. It is still a pending charge since May 27th and holding my money. I can understand a mistake but my main complaint is the reason I will no longer do business with Etsy. There is no way to contact them. There is not a phone number or an email listed on their website. I found an email hidden away in one of the FAQ, verification@etsy.com. It said you would receive a response in 24 hrs. It was been 5 days and no response and no refund.

I ordered facial masks for corona from Rchrds Designs. I ordered and pay with my debit card (big mistake) on May 11th and received an email on May 17th stating the masks were shipped. It said shipped from Pittsburg, CA. When my bank account posted the payment it was for Rchrds Designs in Brooklyn, NY. I had read the reviews prior to purchasing and all were good. Needless to say, I never received my items, now there is no Rchrds Designs on Etsy, can't contact seller, and Etsy really doesn't care. This was my very first experience with Etsy, and I am so for sure it will never happen again. I guess I will chock this up to lesson learned and stay with what you know.

After a few attempts I finally got to talk to someone at Etsy and they have now issued a full refund for the masks I never received. I am now much happier with Etsy, but will not order from HomeVILLAR again.

I love Etsy and I'll continue shopping on their site. I had an antique item I bought, it arrived broken and Etsy would not help me in having the seller reimburse me. They did respond promptly to the case but there was no support and their reply was they do not intervene if the item is broken during shipment, which it was. As I've now learned, there is stark difference between Etsy and Ebay on this. But on an encouraging note, most sellers are honest and will do the right thing and you wouldn't have to escalate the case. Others unfortunately don't. I still think Etsy is a great place to shop.

I ordered face masks On ETSY from a company named SOULMONOGRAM. I never received the mask! SOULMONOGRAM stole my $36.00! Stay clear of these scam artists!! Beware of ETSY and SOULMONOGRAM! This is not the first time ETSY has not been upfront with their advertisements.

I ordered a chocolate hamper from Etsy for a birthday gift and was given a timeframe in which this would be delivered. Not only did this not happen, I never received the hamper at all. I contacted Etsy on 4 separate occasions to find out what had happened and received zero response, despite Etsy having taken my payment approximately 10 days earlier. I felt completely cheated and as if they simply don't care about their customers. More importantly, they had stolen my money!

Some sellers on this side are spam. It is not possible to contact Etsy over the phone or email to resolve an issue. For example I ordered tomato trees, seller haven't sent it to me so I opened case, then the seller stated that they sent it to me and Etsy closed case. I'm not able to continue complaining about this case. Wasn't able to find any Etsy's contact info such as phone or email.

I went through the Etsy online because I noticed a TV show from the 50s called our Miss Brooks and I wasn't aware of SCARYGUY video copied this tv show on dvd-r. They claim it's perfectly ok to do so, but I found out it's illeagal to copy from a copyright tv show and sell online to the public !!!!

All of the Etsy shops received a statement from the owner stating that we would be supported and could take our time paying our invoices to Etsy during covid-19. However, I have received constant reminders and lack of support in any way. I have written and received no response. During these uncertain times in the world right now, it is the most important time to display compassion and moral values together with business ethics. Etsy has shown me its lack of ethics by restricting my account during this time. The statement was clearly a facade to the convince the public they stand by their shop owners. But they do not. I'm closing my shop and opening elsewhere. This is so sad. I do not wish to be connected to unethical business people.

I recently listed a couple of my items on Etsy but they deactivated my account without properly explaining me the reason, sent me scary emails that they will submit me to the collection agencies if they willing to, and have frozen my $50 dollars for 6 months which I earned by selling 4 items. The customer service demonstrates absolute disrespect and harassment, and don't even think that the actions are legal. They just took my money and do not want to pay me back. Disgusting customer service and unreliable selling platform. Regards, Paul.

I ordered a guestbook for my wedding. I choose this seller on Etsy because he provided a wide variety of custom options for your book that I couldn't find anywhere in my country. At first the seller was amazing to deal with then I got my book and it was missing my wedding date and our names, the picture that was supposed to be inside and the biggest thing for me black sheets as this is a photo guestbook. I reached out to him he apologized and wanted to make another one for me to which I accepted as we all make mistakes and have bad days. He made a second one for and when I received this one I opened it to discover it still wasn't right. So I reached out to him again and this time he ignored me (previously he would get back to me within a few hours the most) and took 10 days to reply to me. How do I know I was ignored because I sent an inquiry about a different product from another email and he replied to that one.

I have been on Etsy for multiple years and have rode the wave of ups and downs through the years with Etsy and its changes. For such a large company with multiple sellers and buyers, their tech team appears non-existent. I have been locked out of one of my shops for over a week now and I have used chat and called 5x now with little assistance other than “it has been escalated” and some nebulous person with IT has the info and will get back to me. Etsy can’t tell me how long that will be, which is infuriating. Another day? Another week? By the end of 2020?

Etsy will not back up customers when a product is not received. Etsy and the seller get paid, but the buyer is out the money, even when proof is shown that the product did not arrive. I reached out to their support who did nothing.

I open a shop on Etsy to sell digital (file) items which definitely created by me. After 2 months suspending and having my request, it sent me a mail to have my information. And its very 2nd mail is revoking my activities on its system forever with a few words: high-risk based on close view of my account. No more than that. Can that make any satisfaction for anyone in my situation? After reading reviews in here, I found out 2 things: they seem to want to support their "close" shops selling similar items; and 2. I might be lucky not to sell on it, because of the risk of payments and credit security. I am gonna call my bank to change my credit card for my safety. Thanks for the reviews. They're clear and helpful to me.

I have purchased on Etsy for several years and had considered opening a shop there. Wanting to learn more about Etsy and what goes on behind the scenes, I made use of the forums, and I got an education. While there are in fact many legitimate crafters, artisans, vintage/antique shop keeps there they have been buried under a plethora of resellers and unscrupulous shops who sell at best 'iffy' handmade items and there is no shortage of copyright/trademark issue items.

I have ordered twice from Etsy sellers.... Did not receive either order, owners “went on short break".... Had to send cases to resolution. Seems to be no vetting of sellers to see if they are legitimate. Never again will I trust anyone on this site.

I received a gift card from a family member for Etsy after they read false advertising by Etsy about how well they were doing selling products that were not masks, an increase of 47% . This is not true. Etsy sales went up mainly because of mask sales. I don't want this card. I have had nothing but problems on Etsy and got scammed. I want my money back from Etsy. I will not purchase anything from their site. Lots of scammers on this site and liars as well. Contact a federal agency.

BEWARE TO SELLERS! During the pandemic we sold two items for $1100.00. They held monies for three weeks and as of today we have not received our monies for items sold. We have communicated with the buyers and they had received their items. They are very pleased with their purchases of items my daughter purchased 6 months ago for twice the amount we are selling for. Twenty one days have passed and Etsy is still holding her monies for items sold. WE ARE VERY SAD FROM USING ETSY! They have not ever done this before just during the hardship times during a pandemic. My daughter cried because she felt that she had been ripped off. She was to use the money to buy more items to use during the stay at home order in place. The arrogance of ETSY to continue running Advertisement on TV during the Pandemic is overwhelming to say the least.

We closed our seller's account on Feb 27, 2019. On May 1st, they charged us for the next quarter. I'm unable to connect to support or billing, since they require that I log in. Because my account is closed (deactivated), I am unable to log in. My CC company is reversing the charges, but it's clear they are using tricky methods to attempt to boost their income without authorization.

I recently created a new shop. Didn't even get the chance to post a listing and my account was suddenly suspended for no reason, with no notification. Since I am starting a business, this is a crucial time as time equals money. With the account suspended, I cannot do a thing. I emailed Etsy support and it has been a week, with no response from them. Today I just noticed that the bank account I linked to Etsy for deposit had a few unauthorized transactions. I created this bank account for business purposes, and have yet to use it. I only used it with Etsy so far, so it makes sense to conclude that Etsy or someone from Etsy used my bank account to make unauthorized transactions. HORRIBLE SERVICE. I am not using Etsy ever again, for anything.

I ordered a face mask through the Etsy website but apparently Etsy then passes the order to a company that’s connected to them in some fashion or another and that company is then in charge of facilitating the order. In my case it was YolDiamond out of Las Vegas. When I placed the order in the Etsy site on April 21, 2020. It said if I placed the order. I would receive my mask by May 2nd. I’m flying to California May 8th. (I needed the mask for my flight there) So I proceeded with the order. 5 days later, on April 26th I received an email saying that my order was shipped and would arrive April 28 - May 2nd. Well now it’s May 4th and still no mask.

Ordered a gorgeous handmade bracelet from Melanie @ GrayStokes Jewellery and I absolutely it. Exactly as per photo, with beautiful interlocking links and prompt professional service. Would highly recommend for a unique piece.

Know this before you purchase anything on Etsy. Etsy looks out for their vendors more than the customers who purchase items on Etsy. Why? Because if Etsy holds vendors responsible, then Etsy loses money. What do I mean by this? Case and point. I placed an order on April 4th. Days went by, vendor would not respond to my emails on when the item would ship. I even told them to cancel the order and refund me. No answer.

I recently purchased something from a shop on Etsy and accidentally ordered too much. I contacted the shop immediately to request to amend the order. I sent subsequent messages and contacted Etsy support but they told me I just had to wait on the Seller. The seller finally contacted me after 5 days offering to cancel my order. I wrote them back 27 minutes after their message and have not received a confirmation, or a refund (that was 6 days ago). While, I have an issue with the lack of communication and professionalism from the Seller, I'm more perturbed over the lack of support Etsy offered, given that they are the ones who charged my credit card immediately. I reached out to them for help 4 times, clearly documenting my efforts to contact the shop, trying to get them to intervene or refund me given that they had the power to charge me in the first place.

Ordered a mask from a shop called ShopEnvysaje, run by Coryn **. My order was placed and had recieved 0 updates on my order and when asked she used an extreme excuse to cover herself along with petty comments. Do not be fooled, this store is a joke. Nothing but one star reviews and I should have looked into them first before even considering to place this order.

I ordered 3 masks on April 4th. It said ships between 3 and 5 days. I still have not received order. I have reached out to company 3 times, they informed me they have taken a break but or not closed. On April 16th said they are working hard and have run out of supplies. I am a healthcare professional who works with dialysis patients, some who are waiting results from coronavirus testing. I ordered the masks so I would feel I was protecting others when I go get groceries or gas. Very disappointed.

First time using Etsy, ordered a Face Mask from “OfficialMerchUS” based out of Florida. I paid $22 because their profile says “Ships from Florida”. They collected my money, and ordered the mask from China to be delivered to my home. I wish I was joking. I now have a facemask, that they probably paid $5 for with my money, coming to my home from the COVID-19 capital of the world. And the best part? You can’t talk to ANYONE at Etsy until like a week after it’s delivered. Their policies are insane. This was my first order from them, DEFINITELY my last.

I ordered 2 masks several weeks ago from a site called Sewby on Etsy. They said that they ship within 3 or 4 days. Well here it is over 2 weeks ago and they still haven't even shipped them! When you contact them all you get is a automated message and when you contact Etsy all you get is a "wait and see if they're delivered" message. Etsy does not monitor the reliability of their sellers nor do they appear to care that some of their sellers are scammers! Don't order from Sewby and think twice about purchasing on Etsy!

Ordered masks in this pandemic. Items shows it was delivered but we didn't receive it. File case with Etsy and it's closed within 2 minutes because they say it was delivered. I understand that people could lie about this but other sites provide a refund or help figure out what happened. I don't think it's the Seller's fault but I think Etsy should stand behind the claim or at least look into it.

I ordered face masks from this company over a week ago. Was told product will be shipped on a date that was sent 2 days later than informed then was told product would arrive between the 8th to the the 10th. Now I was informed will not arrive until the 13th but my problem I am to report to my ship that day. PLEASE DON'T TELL SOMEONE WHEN YOU EXPECT TO SHIP AND ARRIVE IF IT'S NOT TRUE I would of ordered from someone else. Wasted 50 bucks for this horrible customer service. Will never use this company for anything else.

Etsy used to be an OK place to sell my original paintings. Now, I mostly get fake buyers trying to scam me through my etsy listings. They ask for my email address and give me their cell numbers, instead of going through the etsy system. They somehow manage to delete the conversations in my etsy account. I search and search the etsy site, and cannot for the life of me find any contact information for etsy to help me address this. Etsy is a shadow of its former self. There is little to no support for sellers on etsy.

I placed an order for a handmade table on 1/24/20, the advertisement states they will be shipped out between 3 and 5 weeks. I waited and didn’t reach out to the seller with a status update until 2/18/20. I was greeted with an out of office message that she was taking some time off. No problem, she responded on 2/25/20 with an update that she would “need a few more days to get the finish work done” since the weather was not so great for curing the piece. No problem, I waited again until 3/2/20 asking if I could get signature confirmation on the package so I knew when to be home to receive the package. I received no response until I followed up again on 3/12/20. She responded same day that there was a FedEx pickup scheduled on Saturday, 3/14/20, and the package would arrive by Wednesday, 3/18/20, by 8pm. I ask for the tracking information on 3/16/20 and received it right away.

Be careful entering your credit card info in this website as a seller. Your information will be stolen and your bank account emptied. Still dealing with the bank to figure out who charged my account for 7,000 dollars. Be careful this site is not secure, just stick to Amazon people!!! Be wise!!! Having to deal with this I also found out that they like their market sellers to be **. So ** people, Hispanics and all other non ** have some dignity and shop somewhere else. You can’t be dying that much to buy whatever stuff you probably can get somewhere else and keep your business among our people. Stop funding these haters.

I brought those items on Etsy website and I never received them. After unresolved attempts, I turned to Better Business Bureau and I still did not get my money back because Etsy does not stand behind the sale and do not have in place a remedy for scams on their site, so therefore I lost my money.

I signed up to sell with Etsy having sold on other sites across the Internet including Amazon and Ebay. During the process of verifying my banking information, which was incredible invasive compared to any other website out there, they asked to verify the first 2 numbers of my social. Who asks for that? I answered another one of their security questions and then it immediately defaulted and said that I had to send a picture of myself holding my license. No explanation as to why. It's not like I haven't signed up with online selling sites before and never had this problem. Etsy is based out of New York City and after doing some research they've been linked to Identity theft having to do with the new New York laws and the flood of Illegal immigrants going there. DO NOT GIVE THEM YOUR PERSONAL INFORMATION. They will steal YOUR IDENTITY.

Etsy is impossible to contact. Ordered an item that took over 2 months to get. The company wouldn’t let me return it. The craftsmanship is very poor and it was super expensive! Sent pictures to the co, & to Etsy case but Etsy wouldn’t help claiming they “can’t tell when the damages occurred.” This is not an issue of damaged item, it is an issue of poor quality product being sold for 10 times what its worth on their website and no way to contact the website. Now I am left with a product that I wasted my money on and neither the company or Etsy are even listening to me. I feel that if I could just call and speak to someone maybe I could explain what the issue is.

Etsy is suspending accounts for no reason. Me and my wife signed up to Etsy to open a shop, we completed the process of adding both billing and payment ways, we added products and opened the store. 2 minutes later we are unable to login to the site, and no communication at all from the Etsy staff. This is the worst experience as a reseller I have had. Stay away from Etsy, at all cost!

I primarily sell jewelry, clothing at craft shows, and various marketplaces online; we thought we would give Etsy a try. Right away, we were excited to get a sale by a customer who bought a pair of jade rings with gold plating on them. A few weeks later, he sends messages complaining that it isn't 24k gold. Of course it isn't! We listed in our description that it's only a gold coating. Then he starts sending more messages stating that the jade is fake, and that what we sent is not the same as the picture of the product in our listing; both of these are odious lies. He then demanded a refund.

Never never buy anything from this site. I ordered 3 wooden shelves as shown on the photo and as described in the ad. They sent me one piece of junk, rotten wood and charged me $98. There is no customer service phone no. I emailed to the seller. Responded with harsh words and no accountability. A crook site. Never shop!

Etsy offers a unique shopping experience in one of a kind merchandise from all over the world. I love the ability to buy hand made unique clothing and jewelry. They have something for everyone. The website is extensive and secure. So much to peruse and enjoy. Take a peek and you will surely find something for yourself or someone special.

I purchased and paid for what was advertised as 'Only 1 Left' silver Plated NOble Reindeer, Family Snow Globe on the 17 March 2019. Regardless of numerous follow up emails from myself forwarded to Etsy and the seller Magicaldeco over a six month period, the seller failed to supply the product. The seller in their last email of 6 months later, advised the goods were shipped to another country and a different address which didn't even resemble my confirmed address in the slightest and that they were having problems with shipping.

I found that Etsy was very professional to deal with and delivered a quality product in an efficient time frame. I would consider shopping with them again in a heartbeat. The Seller I dealt with was good. I know there may be some who aren't so great but my experience was very positive.

I placed an order on Feb 2, it's now Feb 7th, and it says payment is still processing, but they took my money though fast as hell. I've contacted Etsy about the problem and have gotten nowhere with them. BE CAREFUL BUYING FROM ETSY. It doesn't even seem to have real people to handle issues. Just automatic bots to respond through email. This has been an annoying experience believe me. Think twice before purchasing with them.

I've sold on Etsy for over 7 years with a 5 star rating 99% positive rating and was top 1 percent seller, only to get my store closed down due to one negative report. Absolutely no explanations, and when giving them a call rudely drop the phone and tell me not to contact their business anymore. I've heard that "workers" on Etsy close down shops, as their friends/family members open up same shops and they promote them instead and close down competing shops. Funny thing is that they are a "handmade" platform, but they support factory made Chinese items more than their local, US sellers. If you are looking to buy or sell with etsy, know that they have absolutely no customer service and reply to email days if not weeks later. Won't deal with ever again.

Word of warning from an experienced Etsy Seller. I hired a VA from Upwork. Please take the time to read: Unfortunately Etsy privately punishes those of us who use VAs. I'm living proof. My VA had a little digital shop, completely harmless. However, Etsy suspended her shop and also suspended 5 of her employers. This happened to me last Friday. Etsy did not send me an email with an explanation from their legal department. All they do is apply a notice in your shop with a frowny face emoji telling you that your shop has been suspended. So I sent a total of 3 emails asking for an explanation. After all, we live in the USA and do have due process rights that are inherent. Still, no replies.

I made a purchase that included items from 4 different sellers. I paid for my purchase through PayPal, which does not offer the choice for choosing a shipping address. It just uses the shipping address that Paypal has on file, which was my current correct address. Somehow a glitch in the Etsy autopay system selected an old address they had on file to send to the sellers who then proceeded to ship my items out to my old address. Needless to say, they were already delivered before I wondered where my items were.

I have been a loyal Etsy shopper for years. This Fall On Nov 29th I found the perfect gift for my sister for Christmas, a vintage drawing from France that she had admired years before at a friend's house. I ordered it and paid $320. I was notified by the seller on Dec 6th that the art had shipped. I waited and waited but the art never arrived, I contacted the seller and they had no answer for me about where the package could be. Christmas came and went, no gift for my sister. I filed a claim with Etsy, they did their "research" and closed the case because the seller provided a copy of the shipping receipt. It is now February and I have still not received the art and suspect I never will, I'm out $320 with no offer from Etsy for reimbursement, just "case closed". Very disappointing.

So far I have bought items from 8 shops and 2 of the shops have taken my money and delivered no items after 30 days of waiting, still no items showing they left their country of origin which is ridiculous especially for items from Europe and China as I have bought from sellers all over the world for decades and no one has never failed to ship and fail to show a status that the package had cleared customs which has happened to me by 3 sellers on Etsy.

I purchased a gold necklace around Early December for Christmas. Christmas eve (late) arrived with The Wrong name Spelling. With a note Saying Enjoy!! (with the correct spelling.ON THE PAPER.) I contacted the seller.. I was told to send it back he would remake it. So I did THEN he messaged me he received it Early January 7/8th. Now JANUARY 28TH. NO WORD, EMAIL OR NECKLACE. ALEXA WAS THE NAME NOT ALEX. WASTE OF $100. NEVER AGAIN. AND NO RESPONSE NOW???

I recently closed my Etsy shop, here's why! After a year I finally got my first sell, pretty good feeling I must say after waiting over a year! Then the buyer abruptly cancels the order and I refunded her the money on the day before I was due to ship the item. Then I get a notice that Etsy charged me $30 for the cancellation on a $50 purchase, which really never happened. I emailed them for an explanation. I never received a response, so I closed my account. Then they charged me $3 to close, which doesn't seem like much. But after I just paid my $19 monthly fee this past week and which I have over 3 weeks of time left on my shop, all told I lost $42 on a $50 dollar purchase that never happened and that doesn't included the percentage they took for the sell, which I have no idea what that is yet. So for what it's worth, I recommend not ever using Etsy to sell anything your worked so hard to create, your time and $ is worth so much to than Etsy thinks!

Like so so much here, my Etsy shop was also closed with no real reason (maybe Etsy should get shut down see if they like it) so I tried to close my shop for good and they say that my reviews will be viewed forever. Great! So I need my reviews to continue to somewhere much better, but when I go to select my reviews, "OOPPPPSSS there's a problem with your shop." So Etsy you genius.. if my reviews are public where are they????

Konor ** is SCAMMER! I bought from him an "Orgonite® Pendant - Tree of Life orgone® energy healing amulet pendant with quartz crystal & EMF protection from cell phones" for 44$ each. The product arrived 1.5 month later, and the product itself has no any energy or use, I didn't feel any benefit or improvements, he sells it as it has crystal in it, but it is not true! I have 2 the same Orgonite pendants, and I found out that they are in different size, which makes me think about his products that they have very LOW QUALITY! The review he has on his page is written by his friends and relatives who tells good words about the product, but they are lying! I wanted to return the product back, but he is not replying me 4th day already. NEVER BUY FROM THE SCAMMER HIS PRODUCTS. I have the worst experience with him!!!

I’m give a one star review for delay delivery, guess what! It’s blocked me from the store! I look for same product in Etsy. Every store are perfect 5 stars. What a scam! If store can not be up for criticism, I can’t see how they are honest about theirs product!

Was a seller on there. My shop got bad standing because a customer entered the wrong address so they never received their item. So customer opens case against me without messaging me. I refunded immediately. Lost money on shipping item. My fault I guess. Another customer left a bad review. Then changed it to a five star review and bought another item off me right away. So I got one bad review out of 286 sales and they put me in bad standing and now I’m danger of losing my shop. Can’t even sleep. So stressed out. Have no other income so probably going to lose my house. Invested a tube of money and time. Thought I was doing ok and was going to expand but nope. Don’t sell on there. Start your own website. They also make you ship to every country so China went and bought my products. Made fake ones and now other sellers are selling my items and I’m getting shown the door over one review.

Allowed me to place an order with a seller they no longer allowed on their site and told me to resolve the issue with PayPal. Etsy told me that I could try to resolve the issue with the seller if they ever allowed him to sell on their site again.

I ordered a NHL jersey from "Frameshop". It was a good price so I purchased it. What I wasn't told is that it was shipping from Russia... YES Russia. Once it shipped, I had to click on "Tracking" to find out it was coming from Russia. It was too late to stop the shipment so until this date, they cannot tell me the carrier or how the transit is coming along. It just says "tracking information is not available". Just crossing my fingers. What a mess. They should be upfront about any shipments coming from outside of the U.S.

I had a dispute with an order. On December 15, the dispute was decided in my favor and I was to receive a refund of $16.50. It hasn't happened. I have not received the refund and Etsy insists I have. There is NOTHING in either my Paypal account or on my Discover card. I have had 10 chats with 14 Etsy employees. I have answered emails from the Etsy resolution team. I have sent screenshots of my accounts. Today I spent 3 1/2 hours in chat or on the phone with Etsy. Their policy states the refund would take 3-5 business days. It has been 32 days and I have wasted my time and good mood trying to resolve this. Despicable customer service. I would rate it as one of the worst I have ever dealt with and I am 64 years old.

I opened up a shop ETSY site to sell my things shortly after it started. I did ok there for a while until THIS happened!! I was notified from etsy that they thought I was not making my own items (which was required at the time)!! I have been an artist for OVER 40 years. They told me I could not sell on my items on their site anymore unless I could provide video "proof" of me making the items! I told them the items were already made; because I cannot go back and make videos of me making already finished items, they removed my listings.

I ordered a necklace from a shop in Ukraine in early November. It was scheduled to arrive in mid-December. It never came. I gave it a bit more time because of holidays, but 2 months later the necklace still never arrived. UkrPosta (Ukraine postal service) tracking shows it left Ukraine in Nov, but it never arrived in USA. I tried to contact the shop. But in their shipping details they state the shop refuses responsibility for items lost in mail. So I seemed to have no recourse with the shop.

In conjunction with Etsy not properly vetting vendors, this and my own ignorance cost me over a thousand dollars by a scammer vendor. I still cannot find a way to even text Etsy about this. The scammer played their policies perfectly to avoid an automatic refund. I have had similar issues of sellers not shipping products on Ebay and Amazon, but they have effective customer service which promptly took care of the problem. It's like Etsy is on autopilot, no one is home.

I made a purchase on Dec 14th for a purse on Etsy. I Tried contacting the seller through Etsy and was informed that the seller did not exist. I tried contacting the seller directly and received no reply. I was finally allowed by Etsy to open a case, but the company immediately closed it unresolved saying the seller was no longer on their marketplace and I needed to take my complaint up with PayPal instead. Worst place ever to order from, go somewhere else.

On Dec 31 I ordered 10 yards of fabric for 108.88 from seller Cynthia whose shop is PRETTYGOODWOMAN. She refused to answer any messages for 2 days. On Friday she sent an email stating I should receive my order by Monday, I asked for the third time for a tracking number but NO RESPONSE. WELL MONDAY CAME AND GONE and guess what the Etsy shop prettygoodwoman was deleted. Still I don't have my product or my money and Etsy has FAILED to respond. I'm thinking I need to go to their Brooklyn business location and see if ETSY even exist. If Not I'm gonna sue them for conspiracy to commit monetary recourse fraud under RICO. Too bad I can't share the screenshots to verify what I'm saying but DONT DO BUSINESS WITH ETSY. THEY'RE A SCAM and most sellers are scams as well. ** them. POS 40 thieves. Mfs. They need to be sued all of them.

I have a seller's account. Etsy nickels and dimes their sellers. Connecting Square to Etsy charges you a fee. Then you get charged fees for sales not attached to Etsy by Etsy when you use Square. They want you to eat the cost of shipping by offering better placing with their algorithm. If you raise your pricing to reflect shipping being added bargain hunters won't purchase from you. Then each sale gets a percentage of each sale. I sold some items totalling $18.30. By the time Etsy was done taking my money I was left with $7.13. How is it I put in all of the work, make and ship the item, but they get paid more for it and I don't break even? I figured the percentage they were supposed to take was just 91 cents. Where's the rest of the money gone? I tried reaching out and was told they couldn't help through chat and would email back. It's been three days now and no word. They stole my money. Etsy swindles artists.

I am not at all satisfied by customer service Etsy provides. It's biased and always from buyer side. They never think from seller point of view. Very very bad experience on day of Xmas. Poor customer service.

I ordered an item from StrangeRains on 11-29 and never received item. Contacted seller on 12-24. They were rude, sarcastic, and unprofessional. They harassed me with a multitude of emails, used intimidation and bullying tactics and won't refund my money. BUYER BEWARE OF STRANGERAINS ON ETSY. All this on Christmas! Complained to Etsy. No word yet.

I found the most beautiful bouquet of dried flowers on Etsy. It was around $100. The pictures bouquet was absolutely beautiful. Bridal Wish Design is the shop name. They were very cordial, easy to work with until there was a problem. I got my hundred dollar dried flower bouquet but it was nothing like the pictures bouquet. There were several pictures. The name of the bouquet was Peach Dream, there was not even one peach colored flower in the bouquet I received. I have bought from Etsy for years and dealt with some really amazing sellers and I have never returned anything oh, so I thought. Maybe they had sent the wrong bouquet.

I am very unhappy with Etsy, although I have given them a good deal of business. When there is an issue, they are non-existent. No phone number, unavailability of chat, and only automated responses via email. There are some great sellers on the site but Etsy does not help the buyer or the seller if there is a problem. They make a lot of money from sellers and buyers but invest nothing in services for them, us. Beware of Etsy, a very poor customer support business.

Etsy has the worst customer service for sellers. If you are a seller on Etsy you are worth nothing but dollar signs to them. All they care about is the buyers, and the buyer is most definitely not always right, a lot of people don’t read when they’re buying and then come back at you and destroy your feedback, or harass you, and Etsy will do nothing about it. You can get harassed and bullied and Etsy has no protection for you, they basically say “oh well”, you as the seller have no protection, they will shut down your shop without even warning, if you’re a hard-working honest seller it doesn’t matter to them. It’s like banging your head against a brick wall. I've never on my life has such horrible customer service. They don’t care about their sellers plain and simple. It’s a horrible place to sell because of this. Etsy would be nothing without their sellers. Hard work and honesty means nothing. It’s truly horrible.

I didn't receive my package from a seller on Etsy. When I contacted the company, they shut down my claim without even hearing what happened. I lost money and I have lost trust in this company. If anything goes, and money is so easily thrown down the drain, how can I trust them for future orders?

I purchased a silver bangle through ETSY and the suppliers company name was SilverEngravedGifts. I paid $84.97 on 25th of November and suppose to arrive 5th of December and today is 13th of December. I did not received anything yet. I send email to ETSY. They did not respond to my email and I send email to SilverEngravedGifts no respond too, I think they are conning people of DON'T BUY ANYTHING FROM THIS COMPANY'S. Regards Mardo.

I have placed two orders through Etsy and had unfortunate experiences both times. Both were Items I ordered for gifts. The first gift was supposed to be sent within two days. For some reason, the provider could not fulfill the order, but never notified me. The second time, a shipping address popped up on the screen in the order process. I indicated that was not the correct address and filled in the correct shipping address to the person for whom the gift was purchased. Instead, after I placed the order, the gift was sent to the wrong address. I don't know if Etsy is over their head trying to compete with competent internet retailers or if the small dealers Etsy represents are not savvy enough to be selling their products through the internet. In any case, I will not continue to do business through Etsy.

I have not had trouble with Etsy purchases before, but in trying to correct a mistake in shipping that I thought was corrected, the company makes it entirely impossible to contact them. One number or web page after another gives a redirect until I it tells you that you must wait to open a case. Unfortunately, had I been able to contact someone who could have helped, I would not have to wait another five days when the problem will or could be a bigger mess. I am now unsure whether or not I will receive my items in time to be mailed out for Christmas.

I have made many good purchases through Etsy over the years, and always try to leave a positive rating of the seller. Recently I made two purchases that were not as described or unacceptable. I tried to leave honest reviews of these seller. Etsy wouldn’t let me post a rating of less than four stars and instructed me to contact the seller with my issues, One seller sent a rather snarky response offering return of the jewelry item. Upon receipt they would determine if the item was unused and offer a refund. Original and return shipping was on me. The other seller never responded. In both cases ETSY WOULD NOT ALLOW AN HONEST REVIEW OF THE SELLER/product. Needless to say I will think twice before purchasing anything through Etsy.

I am a first time ETSY customer. On the 9th November I ordered 2 different personalized cushions, from 2 different sellers. I requested both to be delivered to the same address. The first was delivered in a timely manner, to the address I requested. The second cushion is currently being help hostage by the seller Currents and Clouds. They are demanding additional delivery charge. I can’t get my head around this as the first seller managed to deliver to the address given. I have tried to have ETSY intervene several times and they seem unwilling. Would love some advise on how to resolve this. I am reluctant to hand over more money....

I used Etsy for years, basically since they launched. We even ordered our engagement ring on Etsy. I had no idea their protection policy was so poor. Supporting small vendors is a PLUS, but when you get a bogus vendor Etsy does not have your back. Long story short, I asked for a refund for an item 5 weeks after it didn't arrive, and no communication from vendor. Then it was rushed to me and Etsy closes the case on account of the vendor, NOT me (the buyer). I communicated dissatisfaction bc the item was not cheap, and arrived much too late for what I ordered it for. And Etsy remains incommunicado on the issue. Case closed. Unfortunately, consumers of Etsy, you are NOT BACKED, or prioritized. Doesn't matter how loyal you are. Such a shame. Never ordering from them again with my hard earned money, they're not trustworthy and their policies to back the buyer FAIL.

I opened an Etsy shop because I have a store that sells nothing but handmade items made by local artisans. I had two sales and all the sudden Etsy shut down my shop with no warning. Luckily those sales were completed delivered and Etsy has kept my money. They're telling me they will not reimburse my money until March of 2020 (6 months later). They State their reason is because the sale may not go through even though there's a 30-day return policy that has already passed. I have filed a report with the Better Business Bureau. Unfortunately I still can't get my money even though I paid the artist and I paid for shipping. The consumer has the product and Etsy has my money. Horrible place. Do not do business with them and do not buy from them anymore.

Etsy charged me 1,000 of dollars setting up a store, then terminated my store stating that they linked my store to some other store. They gave me know information or anyway of solving the issue. This in my opinion is corporate fraud at its worst. I wish Etsy could be held accountable for this fraud...

Extremely disappointed in both Etsy and Northshire. I ordered a $135 home decor and got nothing in return. Will never purchase from either company again. After numerous emails back and forth with seller, they said there's nothing they can do. Buyers beware!

I sold on Etsy for 3.5 years and 1 day woke up to my shop being closed permanently due to only a handful of open cases. Most of them due to the fact that no one read through listing details and disregarded the fact that I had a 4-week processing timeframe right on my shops message board. Etsy cares nothing about sellers who actually handmake their items and need adequate time to make those items properly. They claim to be the #1 site for unique and handmade items yet they boost the shops selling cheap overseas knockoffs for a fraction of the cost and time it takes a true "handmade" artist to create the same item. They say you can have your own shop policies yet slap you on the wrist if you don't bend or break those rules to accommodate the most demanding of customers regardless if you did EVERYTHING right.

I bought an item on Etsy that arrived broken. The seller was very rude and refused to give me a refund. I complained to Etsy and they did nothing to support me although the seller was breaking the law. They claimed that I had to sort it out with the seller and that it was nothing to do with them, although I had bought the item through Etsy. So if you buy through Etsy and are unlucky enough to have a bad experience, do not expect Etsy to offer any support whatsoever. I have lost my money and will never use Etsy again.

I bought 3 t shirts from Etsy. Made in China. I received 3 t shirts - not one of them was the t shirt I had picked. You just can't trust the Chinese. Don't waste your money! Thanks Mark. Minor things: all t shirts were the wrong size; delivery took 4 weeks.

I ordered a service from Etsy. While in contact with the seller in chat, the tag was for $65. While reviewing my bank statements a few months later, I saw I was charged $90. I would like to forward the email I received containing the chat, with the icon of the service and the price that I agreed to pay, but Etsy does not have an email address or a phone number. The system keeps shifting me to the sellers page. It's not the sellers issue. It's Etsy's, who, between the time of order and time of billing, added $25. My proof needs to be emailed from my gmail account and there is no way to contact Etsy. I will NEVER use Etsy again, nor will I advise anyone I know to use Etsy.

I just created a shop and paid to have several items listed. In less than two weeks my shop was deactivated. I've called and emailed for three days and can't get a response as to why it was closed. I didn't violate any of their rules, I posted several different shirts and sweatshirts for sale.

I placed a plant order the afternoon of Friday October 4. My credit card was charged right away by Etsy. I canceled that order a few hours later after going into respiratory distress due to pollen according to pulmonologist. At first, seller did not respond to cancelation, then said she would cancel minus $5.00. Then -after several weird messages- seller emailed me shipping tracking number. If shipped, estimated delivery was 10/11 to 10/18. I tried USPS tracking number only to be told: "ORDER HAS NOT SHIPPED". I had to stop payment on my credit card and file a complaint with the BBB. Etsy is just plain dishonest and I'll stay as far away as I can.

I've never brought anything off etsy but I've been a seller since the start of this year and it's been absolutely awful from start to finish. Three orders in I got an email from Etsy saying if I didn't fix my personal information within my account, it would be suspended as I am under eighteen (I was born in 1981 so yeah not 18). I sent them a picture of my passport and ID card and after a three day back and forth (also they take 24+ hours to respond to emails that state "If issue isn't fixed within 24 hours your account may be suspended") I didn't get a reply after stating all my information which matched the identification I had given them.

I order a birthday gift for my niece and the selection was wonderful, she wanted a 80's theme, and they had all kinds of gifts. The checkout time was so fast, and the website is so easy to navigate. I even left a message for the seller, and her reply was really fast and professional. I recommend that site to my sister and my brother, I love it for anything you might need for gift giving, thank you.

Etsy makes their money from their sellers, so they have little interest in helping buyers when things go wrong. I have been fighting a crooked seller who violated every Etsy rule from the start, and I am not able to file a case against him because he did not enter the order as filled and shipped on my Etsy invoice page. So technically, the order is still outstanding. Because of that game playing, I have to wait about a week — when the “problem with unfilled order” window opens — to start the formal complaint process. And I am not able to leave a review.

Etsy blocked my shop after many years loyal selling with no prior warning and no reason given as to why. When I called to ask why, they hung up the phone on me. All I can see that happened is that some deliveries went out late, due to a difficult personal time, after years of five star reviews, and they didn’t even give me warning or inquire why the sudden change. Also they blocked my account so I can’t call them, email or contact them in any way. Very harsh for a few delayed items and years of high volume sales. Surely this is in violation of GPDR? To not allow me to log in and remove things like my bank info.