Etsy Reviews

I ordered William Morris fabric from ONSUKA in UK but it was not what it showed on the page and terrible cutting. She doesn't have a sense at all. I can't use this for anything. I wanted to leave a review but can't do this. I think the seller is controlling this so she did this intentionally. I asked Etsy how I can leave a review but they don't help me at all. I noticed I can see only 5 stars there. Have you seen numbers except for 5 stars? Beware!

My shop was closed by Etsy and they owe me money. There is a positive balance left in my Etsy shop account. All outstanding orders were completed and I have not received any complaints from those buyers. One month after my shop was closed I still did not receive my funds. After contacting Etsy support to inquire about my missing funds, it was stated those funds will be held for 6 months. When I try to reach out to Etsy support I receive an automated answer that has nothing to do with the questions I ask. It is near impossible to get a hold of a live person.

I ordered a cellphone case from Etsy. I paid in full by Visa and never received the case. Attempted to contact customer service and they were NO help at all. Please read the reviews before buying to save yourself being ripped off.

I ordered a tie from Etsy website without checking the reviews of the company beforehand. A month after I still haven't heard anything about my order shipping information. I contacted Etsy because the seller didn't respond back to me. Etsy tried to avoid handling the situation and forced me to contact the unresponsive seller. I don't what is up with my order now and this website is very shady. Highly highly recommend avoiding this website.

3 years ago, I acquired a business which included an Etsy shop. Etsy refused to transfer the business to me, citing a clause in their T&C saying that shops cannot be transferred. Fair enough. So, I've never been able to get control of this shop. Moreover, they banned a completely unrelated shop, I guess because they detected that I was logging in from the same computer as a banned shop. At this point, I have never sold or even listed a single item on Etsy in my life, ever. Now, 3 years later, they are trying to collect $86 that they say I owe them. I said that, since they never transferred control to me, I don't owe that money. They say that my payment details are on that account, and I need to pay them. So they want me to pay $86 for something I have never used. Here's a snippet of their email:

I purchased a piece of jewelry the first of Feb for a gift. Several weeks later I tried to find out where the item was because it still had not arrived. A week went by before the merchant provided a bogus tracking. When I complained about the bogus tracking, they provided another tracking that simply stopped tracking short of actually delivering the item weeks ago. With no further information available, I asked the merchant for a refund and they have refused. I asked Etsy to get involved and they simply said an investigation needs to take place. I said that an investigation needed to take place weeks ago when I first alerted them of the failure to deliver. Now, there has been no response. I purchased 5 items through Etsy and had problems with three of the items.

I have submitted several inquiries as to a missing payment on an order that I fulfilled in good faith and still have not received a response. I didn't pay my account in hopes that I would get a response unsuccessfully. So I paid my bill and removed all of my inventory from the site as I do not need to do business with a business that will not answer inquiries. Very poor communication policies.

I ordered a platform bedframe from an Etsy vendor called Peace Love Wood and I would not recommend working with these guys. I placed the order in mid December and the Etsy site stated the bed frame would ship in 3-5 weeks. It felt like every time I tried to follow up on when the bed would actually ship I kept getting put off with “we’re hoping to ship it next week but can’t guarantee anything.” It was after about three times and into February that I threatened to cancel the order and it wasn’t until then that they actually got in gear with getting the bed finished.

Before you consider buying something from the Etsy's shady sellers or dealing with Etsy, please read the following! I have purchased an antique clock from a seller a week ago. I knew that the clock was in not-working condition as she has specified in the item description provided on Etsy. Therefore, I have no claims regarding the matter. However, when the clock arrived and I took it out from the box, I found inside a piece with visibly smashed metal structure. I was unable to position it on a table because the clock metal frame is warped, thus, unbalanced.

Supposedly it was to be a pendant; however, I received a charm for a bracelet the size of a dime. Not kidding! I only wish I had read all these reviews before I ordered anything from this place. Trying to get a refund has been the worst experience I have ever had when ordering online. The procedure is so confusing and such a long process that I think Etsy assumes we will all give up on trying. Well, I am not even if it takes 6 months. I learned a lesson from this: Always do your research if you are dealing with an unknown company!

Placed an order over a month ago, 2 out of 4 received, the other 2 never came, Etsy is telling me to contact "seller". I am dealing with Etsy, not a 3rd party... What a scam. I will never ever use them again.

There are thousands of sellers actively offering mass-produced commercially available products on Etsy whilst claiming they are 'handmade' products. This is fraud! I have reported countless products and sellers to Etsy, and have had long (pointless) email conversations with their Integrity team (who are meant to police what is being sold) but it appears that Etsy simply do not care. This can only be labelled as fraudulent selling, since it is offering products which are not what they claim to be. Etsy need to be fined and shut down until they clean up their marketplace. I will certainly never purchase from Etsy since they cannot be trusted, and advise others to avoid them too.

I ordered an ornament for a friend as memorial to the dog she lost over Christmas break. I paid...sent my picture and pertinent information. I ordered on December 31st. I thought it weird I never got a confirmation or heard anything from the seller. Several weeks went by and I contacted the seller to say, "Just checking...you got my order right?" Nothing. Many days later I contacted again. Nothing. Of course it said I can leave a review on Feb. 15th. I still have no product and have heard nothing. The charge is on my card.

I am a seller on Etsy. They recently withdrew additional funds from my account without an explanation. The kicker is that there is no way to contact anyone at Etsy. They don't have a phone number anymore, and when you email them, no one responds. Not having a contact number when you are handling other people's money is unethical. If I could leave a zero star review, I would.

I had a seller account that was deactivated. I was given no warning and all of my handmade work was gone. I had a customer asking for the parts I used to make my product and Etsy removed my account. The customer wanted to try and build their own led gloves so I sold them the parts I used. I hope someone sues their ** because I seen so many shops selling from China and from all over that are selling fraudulent items but it seem that Etsy only goes after the little guys and not the larger companies.

I purchased an item on Etsy and the seller shipped a partial order to the wrong address. I filed a case claim with Etsy who informes me they and the seller is not responsible if the item doesn't arrive to the buyer. The postal recieves tracking states the item was returned to sender but seller claims they didn't recieve it back so I end up out the money. Etsy does nothing to protect buyers from the shady business practices of their sellers.

I’ve used Etsy almost a decade, and hadn’t had a problem until now. I ordered an item from overseas. Item was lost in the mail. Etsy refused to even TRY to help locate item or help seller/me find a resolution. Etsy and seller both told me that they hope that I find the item. I paid for an item I never received — seller didn’t help at all, Etsy didn’t help at all. Etsy’s reply: “We don’t hold sellers responsible for items shipped. So long as a seller ships the item, even if buyer never receives the item, seller is in the right. Buyer gets no refund on shipping or items never received. Shipped items don’t have any insurance and buyer alone is responsible for eating costs of items lost in the mail.”

1 star because there isn't a zero star. I ordered a wall map for a special wedding anniversary, I was very clear with text I want on the map - one line and names, that's it. The seller messed up font on names and where he put them and sent a proof. I asked for a change, again with very detailed directions. He failed to follow directions again for a second time. I explained one more time patiently and asked if they can still ship the map on time and offered to pay for expedited shipping, and he snapped at me, cancelled my order and was very rude and unprofessional. He refunded my money, but I lost a week, have no gift for my husband and walked away totally let down by Etsy.

Worst experience ever in online shopping. Purchased an item from Etsy. I didn’t realize the item was coming from overseas (my fault). The cost of the item was $30.00, however to return the item to Greece, via registered mail, was far more than I paid for the item. I have to bite the bullet on this one. Buyer beware!!

I hear a lot of complaining about what is wrong with Etsy. I've been a seller for over 10 years - a reputable seller with thousands of positive feedback addressing the quality of product, responsible shipping and responsive customer service. I have a few things to say in defense of the many wonderful buyers and sellers on Etsy. Then I'll honestly review Etsy itself.

So I had a shop with ETSY, that I run for 2 years. By no means it was profitable, because they will charge you for a listing, regardless of if it will be sold or not. So you will just keep on paying and paying and paying, and maybe once in a while, maybe someone will buy something. Once a customer bought something from me. Shipping was overseas, so she waited for 3 month to claim that the item was never received. To make my sales, I had to list lowest possible fees, which makes me ship economy.

I purchased an item from their seller CircaTrends on Monday 1/21/19. The seller's listing stated it would ship in one to two days. The seller printed the shipping label on Tuesday 1/22/19. Thursday 1/24/19 the USPS tracking said USPS awaiting item. I emailed the seller two times about when this would ship. The seller never responded. Saturday morning 1/26/19 USPS tracking still said USPS awaiting item. I emailed Etsy customer service since the seller does not respond to emails. I wanted to cancel the order and get a full refund. Etsy without asking me first, refunded me on their own and said I could keep the item. They did not take the money from the seller. I have told Etsy several times I did not want THEIR refund. I wanted the refund from the SELLER and I no longer wanted the item.

I became a new seller with Etsy recently - and man, what a convoluted experience so far. It's relatively easy to list and set up shop - but if you have a problem or questions about the process...forget it. No one responded to the hold on the payment that I was supposed to receive for an order, and I wanted to get the item off FAST - that's what customers typically want. But only after repeated attempts to contact them, did I get a reply, and still waiting for that payment (which you can set up to occur daily, ideally). I can see why people are going to places like Poshmark or other sites that have appeared. I used to really like Etsy, but now as a seller, I'm not sold. In fact, I may have to close my shop because I simply don't have the time to try and "figure out" all the inner workings of their site/policies or hope to get assistance when something is unclear or goes awry.

I placed an order with Wood Present Studio on Etsy on Dec 4. It took 50 days to even make it to the US. I tried to get a refund the whole time, the company nor did Etsy help. Waste of time and money. Wood Present Studio also has a ton of fake reviews, so I'm guessing that's how they make their business look decent.

Etsy has changed my life for the better. I am now selling on Etsy full time and making more than many of my peers are. It's only a good site for sellers IF you fully read the seller handbook and work hard at running your shop. It isn't a "list and get rich" website - you need to put a lot of work into making your shop appealing for customers. However, Etsy provides buyers that wouldn't otherwise find me on another site or my own. Their search tool, commercials/marketing, and reputation attracts buyers and makes it easy for them to find items like mine! If you have had a bad experience as a seller, I would suggest doing more research into SEO, marketing, photography, and more. Also, their fees are unlike any other platform that offers just as big as a customer base. I am so thankful to be an Etsy seller and will continue to be for years to come!

I ordered an item from a seller through Etsy. It was received 5 weeks later, after Christmas and was completely wrong. Specifics were not paid to the chosen options. 10 weeks later, I am still waiting for the correct item. In contacting Etsy, they were unable to support my dissatisfaction claiming they have no control over the buyers on their site. What? You are allowing these vendors to sell on your site and affect your reputation, AND you have no protection for your buyers! Never again will I purchase ANYTHING from Etsy!

I ordered four custom slipcovers from GREEN LAUREL DESIGNS. I sent photos of the design slipcovers I wanted made. She said, "No problem" and gave me a quote that her labor would be $672. I ordered $216 in fabric to be sent to her. They arrived 6 weeks later in a different design. Texted her that that’s not the design agreed upon and she stated that she would correct the mistake “free of charge”. I spent $35 to ship them back to her. Weeks later she sent me tracking and said they were perfect. Never arrived. FedEx lost the package.

Etsy keeps prompting me to bid more money for my items by showing me how high their bidding stakes are. In real, it doesn't get me views if I don't promote my item with bidding costs. Views don't get me sales either. Etsy is like a scam and wasting my dollars to feed their system. I'm just paying promotion money for days on end, that gets paid for once I have a sale like in 15 days. They have opened up their market to Eastern European countries who are also pawns to this scam. There are more sellers than buyers on Etsy.

After having a recent sale, this new Etsy payment system took out Etsy fees and then deposited one cent into my checking account. They cheated me out of my payment due. I have closed my Etsy store never to ever open another...and there is never a place to have questions answered...the forums and Etsy Help suck...

I ordered what suppose to have been wall Art and what they sent was a bunch of birds they cut out on construction paper along with nine small pieces of sticky tack. How tacky is that? The information about this product I chose was bird decals and the picture they showed made it seem as one big decal. Once again I was so disappointed because this art was suppose to be displayed in my living room and on the upper wall of my foyer. Well needless to say that won't be happening.

Ordered products from different sellers. Never a problem. But when you have a problem, Etsy does not protect the buyer's investment. Sellers only have to prove paying for postage of mailing a product. They do not have to provide that confirmation receipt when the product is actually dropped off and mailed. I even paid for $43 in tracking and signature. Seller did not have to provide proof of mailing my package. Of purchasing tracking and signature. So when my package didn’t show up, and there was no item to track, and when the post office the seller did not have to provide proof of mailing my package. Of purchasing tracking and signature. So when my package didn’t show up, and there was no item to track, and when the post office the seller used, doesn’t even have the tracking number in their system... Etsy will close your escalated case and tell you to take it up with postal services.

I made a small purchase and didn’t receive it. I did get an email that it was sent but never received it. I made purchase as a guest. I emailed them and have been going back and forth... giving me complex instructions. All I should have to do is provide my receipt number, email, and mailing address.

I contacted Etsy concerning a seller who admitted to me their charms were not authentic Pandora beads. When I asked to confirm they were authentic the seller said, "Of course not at that price." There are others on Etsy too that are selling copies of Pandora charms. I brought this to the attention of Etsy three times before they answered me. I was told they would do nothing because the complaint had to come from Pandora itself. If this happened on eBay the seller would be gone.

5 stars for a job well done in customer service via disputes. After a grueling 6 month investigation Etsy removed a Seller who was falsely attacking my store and items by posting false statements. This egregious Seller believes that the rules of good and fair business behavior do not apply to them. I blocked the Seller on both Etsy and eBay and hoped that they would leave me alone. The Seller was buying my items on eBay and re-selling them on Etsy at triple the price which is the reason I blocked the Seller before selling on Etsy. When I started selling on Etsy the Seller attacked me for being a competitor with many predatory tactics to have me removed but it all backfired on the Seller. Interesting how my items were not fake until I started selling on Etsy. The Seller had their spouse/family and friends cyber bully me because I was competition to Seller's inferior items and yes those people (spouse/family and friends) were removed off Etsy as well.

Etsy does not take care of customers if something goes awry with a seller they represent. They tell you it is out of their hands and absolutely refuse to assist you in the matter. From what I've read in these reviews, I'm astounded this company is still in business. Thank goodness I had a good seller the year before. The reviews say it all. I would never work as a CSR for Etsy. I'd feel fraudulent.

Etsy is an online marketplace that carries some unusual and artistic items. Where their business model falls apart is that they either don't disclose or very poorly disclose the location of individual sellers and the associated shipping durations. I ordered an item from a seller on December 6, paying $16 shipping on a $50 item and expecting the item to easily get to me in Houston, TX by the Christmas holiday. The seller's shipping policies say he'll get it shipped within a day or so. Nowhere did he disclose that he is located in Sochi, Russia and this item will easily take 4-6 weeks to ship. It finally arrived on January 18, 2019.

Etsy is a great place to shop, no compliance whatsoever. BUT Owner of this shop is not honest, agreed on the deal. Never received what was promised. I contacted shop owner about the item, never return my email, discuss terms and conditions and made a agreement. Owner of the shop fail to deliver as described. Also Watch out for very slick return policy. Very disappointing.

I ordered two gifts from them for Christmas and I did not get either one of them. For the first purchase, I was notified after Christmas that there was a glitch in the system and what I ordered was already sold. The second, I had to open a case to find out where it was and after a lot of back and forth I still did not get the item. So there was over $200.00 tied up in presents that never came.

Etsy allowed at least one fake user and fake shop onto its site during the 2018 holiday season, and probably many more. The user in my case was /people/ForeverPopShop (and also a random string of characters that escapes me). The seller/shop was gone only a day or two after Christmas, with my $25 (and probably more from others) in hand. This is criminal negligence. To say that the transaction is between me and the seller is one thing -- but to take a cut of fraudulent transactions without doing anything to prevent scammers from registering on the site is legally questionable. Others who have experienced the same, please comment or review.

I sold a late 1800's real garnet bracelet of museum quality. The buyer messaged me that it was gorgeous, but didn't fit yet never asked for an exchange. The size was clearly listed and this bracelet was described extremely accurately along with like 10 pictures in natural light. My policies state exchanges only, yet to please read and ask all questions before purchase. A month later she opens a case against me. I offered an exchange, but she refused. I refused and stood by my policies. I had corresponded throughout the case. She left me a nasty review and called me vulgar names in her case correspondence to me. She even changed it from not fitting to bent and damaged. I have proof all the way to the post office.

I recently had an issue with a purchase. I have tried 3 times to reach the seller and have not received a response. I have tried calling the seller but there is no answer and no mailbox for voice messages. Tried to open a case and after completing the form and clicking submit, nothing happened. Very poor design. If this is the way Esty works, I will never place another order.

I had 3 shops on Etsy as of this morning. Closed by Etsy due to a complaint by a shop who sells fake Disney charms and targeted me for 6 months because I was selling authentic charms. She told lies about me, etc. Etsy wouldn't do a thing! Tried to defend myself and got shut down, no warning, nothing! Don't sell on Etsy, they couldn't care less about you!

I ordered fifteen Korean boxwood plants through ETSY, the vendor is JJ GARDEN BOUTIQUE of Florida. Upon arrival five of the fifteen plants were DOA, I contacted Etsy immediately, and was told to file a case. I explained that I was not proficient on the computer and I needed help. I waited two weeks for a response and got none. I have contacted ETSY and also JJ GARDEN BOUTIQUE (at least eight times since August of 2018) and have not got ONE response on this matter, until yesterday.

I've been using Etsy for at least 9 years as both a seller and buyer. I have had good and bad experiences, but I simply love being able to support small businesses and individuals over corporations. It is important to know what Etsy is before you purchase. Etsy isn't a seller, they are simply a marketplace platform for people to list their items for sale. When you purchase, you are not purchasing from Etsy, you are purchasing from a direct person who made that particular item. I see many reviewers upset that Etsy didn't give them a refund or calling them a scam. Keep in mind, they facilitate the sale, they are NOT the seller. Blame your bad experiences on the particular shop or sellers, not Etsy as a whole.

I used to sell on Etsy for approximately 1 year until I had a customer purchase over $650 in merchandise and they were from another country. I sent the items and lo and behold about 3 weeks later, after they received the items filed a chargeback against me and said the purchase was "unauthorized". Etsy deducted the $650 + their fee from my account. So I fought with them, back and forth and got nowhere. I was out the products and out the money. So I canceled my credit card I had on file with them. This was in May. My credit card company sent me a new card. Here, 9 months later somehow Etsy got my new number and charged my credit card. I want to know who they paid to get my new credit card number. I'm disputing the charge with my credit card company but they illegally obtained my credit card number and billed me. I want nothing to do with these people. They are total scammers.

The company has been very disorganized and the policy toward authentic items is even worse. I'm so shocked their stock finally went up. We sell authentic brand new items on Etsy and have filed several reports to them when we spot some replica items online.They never take care of it and those items are still being sold, and those poor customers who didn't know how to authentic left a positive feedback. We wonder when those brands will file a lawsuit against them like eBay. Sometimes they take down listings without a reason or a reason is very blurry. One listing of a bag with a picture of 'as seen on" celebrity. We used it as a second picture, they took it down without a reason. They said, "It is legal issue" and we asked them, "What legal issue." They never reply. So we just relist it without a problem, and the listing is still up.

Don't be confused as to WHO ETSY's customer is. IT IS NOT the buyer and they will make NO attempt to protect the buyer from bad sellers. I had a vendor of ETSY take my money and fail to deliver a product. I chose the seller based on the reviews of other buyers. I have since found out the sellers control and protect all their reviews. I found out only AFTER my negative review of the seller was deleted (almost immediately). At a minimum false advertisement-more like internet fraud. Contacted ETSY for assistance and received email after email about-"sorry the buyer said they delivered". I have since learned that ETSY receives a fee for every sale by the seller-so it is in THEIR best interest to back the seller. A DISGRACE to hard working honest sellers. I will NEVER make a purchase on ETSY again, and will be sure to shout from the rooftops what a bad company they are.

I opened a shop with Etsy to generate sales for my products. I’m a single mother of two young children and am desperate to make this business work. It is my livelihood. Two weeks before Christmas, after paying for Facebook advertising to direct sales traffic to my Etsy shop; Etsy suspend my shop without any explanation. I lost a lot of Xmas sales. I sent countless emails to their so called customer service requesting an explanation and reopen my shop. They merely sent automated replies saying they were busy! I sent up to 10 emails per day, following all the tenuous avenues available within the mystical maze that is their online support and received nothing back from them. This is such vile treatment. They destroyed my business and our Christmas.

Unsolicited emails keep coming. NO phone number to contact. Not able to stop emails. BEWARE. STAY AWAY from ETSY. It is the WORST customer service I have ever experienced. Etsy refuses to stop garbage emails that keep coming. VERY ANNOYING. BEWARE!

Etsy never helped or intervened. Their vendor sold something else other than the photo of what I expected. I wrote and opened a dispute immediately, but Etsy never made the vendor respond or do anything. Then after they say I have to contact PayPal, although I bought it from Etsy on their website and them nor their vendor ever responded or addressed the problem. I would never buy another item from Etsy aver again. You cannot trust them to help or get your money back. They should all be ashamed of themselves, I do not recommend Etsy. Go to eBay or Amazon, they are better at resolving problems and making things right for their customers. Now I know why Etsy has so few stars and so many complaints about them. Don't risk it, don't buy on Etsy.

I ordered family Pajamas a month ago from a store called ArmStoreBoutique, it never arrived!!! When I contacted the shop it said it’s coming from CHINA!!! Although on the website it said Belgium and below it in small description USA!! The shop said they don’t know why Etsy keep writing Belgium when they have told them it’s from China! Then they told me that it’s not their store and it’s called something else. Etsy opened and closed a case that was not resolved!! They sent me a tracking number for China EmS delivery that states no information for this number! This company is the worst ever!! I ordered family Xmas Pajamas for my 10 week old daughters first Xmas that never came. Do not order from this company, save your money and time. It’s shocking that they are getting away with this!!!

The worst online experience I've ever had. I ordered Christmas pajamas over a month before Christmas. The seller, Vare Shop, lied about the shipping origin (sent an email confirmation showing the package leaving Chicago for Houston), and when it didn't arrive and I contacted the seller, I was told it was actually shipping from CHINA. As such, they couldn't accurately track the package, yet promised me it would be here before Christmas. It is now Dec. 29 and I NEVER received the package, which, by the way, contained all my Christmas Eve presents for my family. In correspondence with the seller, they gave me a different story every time and even called me by the wrong name. They were horrible from start to finish. To top it all off, they wanted me to return the items - at my own cost - when I received them. Etsy did nothing to help, other than open and close a case with no personal attention given to my predicament whatsoever. Never again!

No one will respond, do not purchase anything from this company. Tried contacting seller and company with no response from anyone. Big RIP off. Will dispute charges on my credit card and inform everyone that this is not reliable.

I ordered a stuffed animal - a dragon- from a woman in England who makes them by hand. By my request, she shipped it to a dear friend in Germany who was delighted with it. I have also bought a bracelet and other things for myself ftom other sellers that I am very happy with. I often browse Etsy just to see the interesting variety of items offered there. Etsy is a great website!

I ordered a necklace costing $48 and it is pure garbage. It is a Mother, daughter heart shaped necklace with an inscription. When they email you the finished product to review before purchasing they tell you that they have magnified it. It is not legible. You can not read one word. My first one came with a bubble in it and you could not read a word on it and the second one was the same garbage without the bubble. They may have as well of sent me a toy. They do not want to refund me at all. Unbelievable.

Ordered a $95 Apple watch band on Dec 3. Said it would be 4 week delivery. Seller did not have item and probably had to order it from out of the country. So Eva at FlosMume cancelled the order because even with 4 weeks to receive it...it was not available. A Christmas present for my son-in-law. FlosMume is not a real store, just another ETSY one off. Please do not do business with ETSY, especially FlosMume which I'm sure is a scam company. Try to file a complaint with ETSY, it's impossible. Every try?

When you go to Etsy, you see many products named as Adidas, Fortnite, Disney or using characters from brand name games, movies, titles or logos, and many other "homemade" products using registered trademarks illegally with no authorization of the trademark owner. Obviously, Etsy doesn't care at all because they're making tons of money thanks to it. My question is, how is it possible???

I'd ordered some handmade displays back in Dec 2017 that I needed delivered before Jan 10th 2018. I was assured it was no problem. The delivery kept getting put off and put off. I shifted to Australia in late January, and still there was delay after delay. I was patient, tried to be understanding as I know things can go wrong when you are a small business. Now they will no longer respond to my emails, and as it's past 100 days after the order, Etsy will no longer open a review- so I'm down over USD $100 and have no way to recover it. The items are gorgeous- the business is not. Really unhappy with this.

Don't shop on Etsy! This review applies to Etsy seller "ImBookishandBakewell" and Etsy itself. Horrible customer service! My item never arrived, a small enamel pin. The seller berated me in messages when I complained, and Etsy DOES NOT CARE. So frustrating and insulting. If you ask for a refund, you won't get your money back, and Etsy will not help you. Etsy closed my case, and the seller wins. Shame on Etsy.

Etsy is a really great venue for purchasing hand-made or vintage items. I have literally made thousands of purchases on Etsy. However, you have to be smart about it. Do NOT rely on Etsy's case system when things go wrong. Always pay via PayPal or use a credit card (preferably both). Etsy may tell you they can't help if an item is lost in the mail, but PayPal will require the seller to provide proof of delivery (not proof of shipping, which is useless). I actually won't buy from shops that do not accept PayPal, as I consider credit card chargebacks a last resort. Using PayPal funded by a credit card gives you two layers of protection against items not received or items not as described. If you bear this in mind, Etsy is a safe venue to buy from and you can find really great, unique and creative items there.

I ordered a tailored sleeve, specifically for an iPod Classic. It arrived pretty fastly, but was way too big for the device. I jumped around in it and the bag was too big 50% (10x6cm iPod in 15x11cm bag). A handheld device thus turned into the size of a woman's wallet carried in a handbag. It felt like it was made for one of those huge modern smartphones. I contact the seller, he accuses me of lying, but I provide proof.

I am in North America and purchased a hat from an Etsy seller located in Italy. After almost 2 months, we assumed that the hat was lost in the mail, and the seller issued me a refund. I finally received the hat and informed the seller so, since this is the right thing to do. To my surprise, when I opened the package, the hat was a completely different material and a completely different style. The difference is so easily seen, that the seller could not have mistaken that the hat she sent was not the hat I ordered. Since I don't want the hat, the seller wants ME to foot the bill for the return of it to Europe, and refuses to foot the bill herself.

I bought and paid for with my credit card a ring from this site on September 30th 2018 and it is November 8 2018 I still haven't received it. I was told by the jeweller it would take a little over a month to get it. It's been two and a half. I disputed it through Etsy following their procedures going by what they have written on their site and they ask them for proof of shipment. The jeweller presented a receipt only with my first name and a CA and in Etsy terms of use it says, "You need an address to prove it's being shipped to the location," which I copied and pasted in a comment but Etsy thought that was good enough and closed my case. With the comment sometimes things get lost in the mail or is delayed. If it's lost it's the seller's responsibility to make a vendor claim against the shipping company and they have to refund the buyer.

The whole transaction wasn't a bad experience, the lady who helped me at first to customize my rosary was such a pleasure to work with. She responded to my every need in a timely fashion. Only once I made the purchase did I get an email saying my transaction wasn't approved and they wouldn't proceed with the order after they took my money out of my account (I made two separate purchases). It's been 5 days and they still haven't returned my money. These rosaries are for the family of a dear close friend who passed away. They wasted my time completely here! Now I gotta wait for my money to appear back to make new orders from a different site. I could have sent different rosaries out that would have been sent out already in their hands by this Monday. I will never purchase another item from this site again... I do not recommend buying anything from here. With all the issues that occur it is not reliable at all. Very disappointed and highly upset.

3 orders from 3 different sellers, 1 stopped before shipment and 2 are being returned! False descriptions on all 3. #1 from BeenJeweled, described as a 3mm peridot stone. When it got here, first impression, ‘They forgot the stone!’ Looking closer, a very tiny, almost clear white something. Peridot is green, I know some variations in color but almost a clear white? Again, stone is so tiny, I would never give to anyone let alone my granddaughter. Went to local Zales with the ‘Peridot earrings, 3mm and the man at Zales showed me an actual set of 3mm, peridot earrings. For $12.42 (including tax) more, I got a beautiful pair of actual 3mm peridot earrings. BeenJeweled has been verified as fake. After I texted my disappointment and review, suddenly more reviews of the exact same pair of earrings appeared on his site, FAKE REVIEWS!

I wouldn’t recommend using this site to anyone. Not buyers or sellers. You are better off using another platform. They charge $0.20 to list your item. Then 5% transaction fee. Then another 3% plus $0.25 to process your payment. Customer side. I purchased an item. 3 days later I went to review the product again and the seller had disappeared from the website. I sent and inquire to the seller and got the Etsy customer service team. They don’t even know how their own system works. This was their response when I followed the on screen directions of asking the seller a question: Occasionally, a shop's visibility might be affected by clerical, personal reasons, or holidays. Rest assured that they can still fulfill orders, participate in cases, and communicate with buyers.

OK - maybe address labels for my Christmas cards isn't a big ticket item, nor a tragedy that it would be if this order had included a purchase of a gift for Christmas - but the lack of communication from the seller on 12/4/18 since my order on 11/30/18 is POOR customer service, and the fact that I have to wait until 12/12/18 to "resolve" this issue is absurd. This spoils my experience with Etsy and I will NOT be ordering from this website. I'll stick with eBay or Amazon - at least you have some mediation there and quick resolution. Too bad the seller spoiled this for shopping there. This star supposedly has a 5-star rating - really? If this person is having health or other issues, maybe they should close their shop. Out of regard for this seller, I'm not going to indicate the Etsy store -- hopefully I'll be refunded my money.

I purchased two animal tags from StampedJust4You. She said she shipped it on October 15 but I never received it. When I contacted her she just told me it was my problem and she was defensive and argumentative. Etsy itself told me that since she has a tracking number for the item it is my problem. They consider it delivered and the responsibility of the consumer as soon as a tracking number is generated. When I contacted USPS they told me a label was created for it but it was never shipped. So I am screwed out of my money, the seller doesn't care and neither does Etsy. I feel bad for any quality craftsmen that use Etsy but I will never buy from them again. What a scam they are running.

I bought a pair of Mr. and Mrs. couple pajamas for my son and his fiancé for Christmas. My son is in the military and is rarely home for the holidays so this is going to be a special Christmas. My son picked these pajamas out as the ones he wanted for Christmas. I was a little skeptical about buying as they have a no return policy. Against my better judgment, I ordered the pajamas. The medium sized pajamas were clearly a large but because my son wanted them I ordered another set of $80.00 pajamas in a smaller size.

I made a purchase from a merchant in North Carolina through Etsy's website. Shipping was quoted free so paid for furniture I wanted and my card was charged. Few minutes later I received a message saying my shipping would cost $180, because it was heavy and shipped to New York state. The purchase price for furniture was $145. I asked to honor free shipping. The seller said they couldn't due to the shipping information was provided by Etsy. They offered to cancel my purchase and refund the money, both buyer and seller agreed to cancel. Well, Etsy charged me a fee and deducted from my refund. HORRIBLE WEBSITE! STAY AWAY!!!!

It was a bit depressing to read all 1 star reviews and I wonder if anyone writes positive reviews here... I am 5 star Etsy seller and buyer also on occasions when something really unusual catches my eye. ** Etsy store which I represent isn't the old one and I am working very hard to get more customers (I can guarantee your 100% satisfaction) and take pride of what I make and sell as it's a solid ground to my mission to revival of Victorian afternoon tea ceremony tradition and it's centerpiece - tiered bone china cake stand. Etsy in this case is a selling platform where my voice could be heard and what I make could be seen and bought around the Globe. That is a very positive point and important one as well.

I do not even know where to begin, but Etsy is absolutely horrible to its sellers. I am kicking myself for wasting the last year of my life working hard on my shop and making a full-time income, because now all of my eggs are in Etsy's basket. If you are considering selling for them: DON'T. Not only do their fees keep going up and up, they are starting to get more controlling. You used to be able to pay your bill whenever you wanted, now they take it out of your pay automatically.

Etsy has no regards for the customer. I ordered a product from Ink and Style and never received it. Because they shipped it and it got lost I am the one who still has no product...no refund and support from Etsy. They told me they do not enforce any rules for sellers.

Ordered in plenty of time to avoid Thanksgiving Day but on Nov. 23 jeweler claims holidays are coming and gives no day when item will be shipped & worse they billed my credit card & indicates that there is no proof of shipping or insurance. They are a SCAM! & I've asked my credit card company to dispute this obvious lure to get orders by promising 5-6 days shipping time. No way to contact Etsy other than be contacting jeweler & when I used my desktop computer I received an e-mail from Etsy pinpointing my location and internet carrier. I think they are stalking me, I get 3 or 4 sales e-mails per day since I ordered the jewelry. Beware about doing business on Etsy.

I placed an order to have my grandchildren's faces put on $20 bills for Christmas from Dollar Artist with Etsy. When I placed the order I must’ve clicked the wrong box because I received an email from them saying that I would be receiving it in digital form and I would have to print it out myself. I contacted the vendor and asked if they could change it so I could have the dollar bills mailed to me directly because I don’t have a two-sided printer. I immediately received an email saying that they canceled my order, and told me I had wasted their time and asked me why did I checked the wrong box?

Recently, I tried to purchase jewelry from "AntiquesinPA." Red flags should have gone up when, after contacting the seller about purchasing, she raised the price $10. I paid and expected to receive my item. When after nearly a week an half of the item being in a "Not Shipped" status, I tried contacting the seller who simply didn't respond.

I should have looked up reviews on Esty before ordering from them for the first time. If I had, I NEVER would have ordered from them based on consumer complaints - of which there are MANY!! I emailed Etsy - the ONLY way to contact them explaining in great detail the problems I was having with an order I had JUST placed. I received an email from Etsy/Ulysses - quite long winded - but it did NOT address the problem. Instead, for all intents and purposes, I was redirected to contact the "seller" directly. It's hard to believe Etsy/Ulysses even read my complaint/inquiry since they referred to things in their response that had nothing to do with what I was asking for. Canned response? Most likely.

Etsy froze my account due to a credit card fraud alert from a relative making a purchase from out of town. The relative forgot to notify the bank they were traveling out of state. Even after Etsy was told of the situation and shown proof, from the credit card company that the merchant was paid, they still want more verification that this wasn't fraud. Oh, by the way, this transaction was over a year ago and I just found out this month when I tried to make a purchase. The bank statement was from the cardholder account. Just too much, stay clear of doing business with this company.

I’ve been buying on Etsy.com since 2012. There are many wonderful items, and professional sellers who understand the world of E-commerce. I recently have purchased many tools and supplies in “Jewelry & findings” where I have encountered the worst customer service and online etiquette. Normally it is customary to ship within three days of payment. I have had packages sent 10 days or longer, had to ask when are you shipping my item. The worst communication, from sellers. They will print the shipping label and not ship.

I have made many purchases, sadly the 2 returns I needed help with, customer service gave me zero help - In the end I needed my credit card company to recover my $. Purchasing on Etsy, you have no help from their company!

Until October 10th I had a well performing Shop called VintageDreamBeads. Rating 5 stars and happy customers. I relisted over 3500 listings late September 2018 after returning from vacation. I realized October 10th that 1100 listings were missing. I contacted ETSY many times and nothing has been done about it. In addition on October 30th over 3000 listings were stuck in Vacation mode but ETSY support put them back in my Shop. November 19th 2018 another 2000 listings never relisted after I put my Shop for ONE day in Vacation mode. ETSY refuses to speak with me and when I call they don`t accept my phone number. Paid over $10K each year for fees/listings.

I ordered some custom luggage tags and they were sent to me by regular mail and I never received them. The seller did not insure the purchase and placed that burden on me. I will not shop with Etsy or the business owner who works behind their website because they must take responsibility for actual receipt of their product. Dropping a package in the mail is not enough. They have no customer service as I have emailed them twice with only auto responses that did not relate to my question.

I purchased a set of 8 “HANDMADE” mugs from this Seller: GO JUMP IN THE LAKE. The mugs arrived with one chipped in several spots along the base. The mugs were bagged individually and the chipped off pieces were NOT inside the bag. I also noticed a sticker on the bottom of each mug “MADE IN CHINA”! These clearly were dollar store quality and not “HANDMADE”, which is what ETSY is SUPPOSED to be all about! I immediately notified this seller of my dissatisfaction and was told that they get the mugs from China, and then they decorate them. That’s NOT a “HANDMADE” mug in my book! They had no explanation for how it was packaged and shipped already broken. They simply ignored my question about this in their response. They told me they would ship another mug as replacement.

I have been an Etsy seller for more than two years, and have a five star rating. Etsy instituted some sort of a new billing interface. My bill was currently paid. I was shocked to receive an email on November 1, 2018 stating that my account had been suspended due to a credit card issue. I found that odd, so logged on, entered a new credit card, and my account shows a zero balance. As of November 14, 2018 my account REMAINS SUSPENDED. I have used every way I know of to try to contact Etsy, yet all I get is a "canned" prewritten email.

Yep, woke up and they took over $350 from my sales this morning. That is on top of the near $500 I just paid for my October bill. In addition the small remaining amount due to me is not showing as available. This company just loves screwing its original sellers. Between never removing any of the crappy resale sites that are peer reported (and a majority of the below complaints are from these crap sites) and illegally not honoring its policies that we the sellers vested in this site due to the policies and this is fraud. I hope a HUGE class action is in the making. I keep EVERY SINGLE peer review, in the hundreds over the years, and to date not one item let alone shop ever closed and these sites are breeding like rabbits. Etsy has become one greedy ** site. We need a new venue FAST.

Etsy has implemented a new payment system for sellers, they now take their fees and commissions directly from your sales, and their fees and commissions have increased. I like to pay my bill how and when I choose, not just have Etsy help themselves! This is bullying, they DON"T care about their sellers or the sellers' opinions. There would be NO Etsy without us. Pure greed, I am so disappointed, and will probably be closing my shop soon, just like MANY others.

This review applies to Etsy seller "MichiganAmor" and Etsy itself. Buyer beware! Terrible customer service. If you ask for a refund, you won't get your money back and Etsy will not help you. I have been shopping online since the late 1990s and I can honestly say this is the worst customer service I have ever received. The item I purchased from this seller did not fit as expected. So I contacted the seller WITHIN the return timeframe to initiate a return. They did not respond until the third e-mail. I mailed the item back to the seller and included the tracking number. The seller said they cannot refund my money because I mailed the item back too late - even though the return was initiated WITHIN the return timeframe. So the seller keeps my money and the item, too. Wow. Karma will get you, MichiganAmor. Guaranteed.

This is why not to use Etsy Payments as a seller, they change the rules when they want and take all the money. We were not even due yet??? Not late on payments. We will not get anything until the account goes to zero. I am canceling Etsy Payments going to use PayPal for now on. At least I will get my money that way.

Lost $300 from Etsy Seller! Etsy was no help: I bought a pair of boots from Etsy seller. The product was horribly made and not at all what it was marketed. I returned the boots to Poland where I bought them from. I had the tracking number, yet the seller said they never received the boots. I contacted Etsy and explained the situation and had the tracking number. Etsy told me that because it was international they couldn’t do anything about it! What?! Then why do they have international sellers if they can’t assist in international seller fraud? They said they understand this is an issue with Etsy and they’ll working on it, but in the meantime they can’t do anything about it. So basically the buyers are unaware that they are at the mercy of unscrupulous international sellers on Etsy. And Etsy just says, tough luck.

A couple weeks ago, I accidentally opened Etsy in the wrong browser window (work instead of personal email). Ever since then, I have been getting emails from Etsy to my work account asking me to 'complete my account setup' and sending marketing emails with reasons to sign up. I tried to unsubscribe but kept getting them. I clicked and logged it as spam, nothing. I submitted TWO cases through their site to ask them to unsubscribe, still getting the emails. A WEEK later, they respond to my latest case saying they're getting a lot of emails and it's taking longer than they'd like to respond. There's literally no other way to contact them. If this wasn't my professional inbox it would almost be comical, but as it is it's enraging. How can an online company not handle a simple unsubscribe request... I want to find out where their offices are just so I can show up and ask if they need my help pressing a delete button.

I am absolutely appalled at Etsy's escalation service. I attempted to contact the seller 5 times over many weeks to ask where my package is or if it is on its way. I had zero responses from him. I then decided to take this up with Etsy and escalate the situation since he had not responded. Funnily enough, at the same time that I had done this, the Etsy sellers page had gone down. If Etsy had checked this, they would see that the seller had not responded to me and had turned off the page so I could no longer contact the seller.

I ordered and paid for a knitted dog sweater from Bobby’s Creative Corner. I was notified I would receive my purchase between 10/31-11/2. That was the last time I heard from this vender. On 11/6/18 I still hadn’t been notified that my item was shipped. I emailed the vendor numerous times to no avail. I filed a “case” with Etsy. Meaning they would look into your issue. Again nothing. As far as I am concerned Etsy has nothing but supposed venders who take your money and run. Buyer beware!

Very disappointed with Etsy. I've been selling there for years, have 95 five star reviews, and one four star review. A first-time buyer recently bought two similar items. She left me a two star review, with a positive comment beside it. Etsy refuses to do anything to correct this obvious misuse of the review system.

I have been a seller on Etsy for several years now and although there never was support for sellers or even a way to call to get help it's gotten much worse. I have 100% great reviews and sell vintage beautiful Native American jewelry. Now they are policing your listings and encouraging you to report on other sellers' listings? Here's a newsflash Etsy, we are tired of you making a living off of our hard work and do not have time to spy on our neighbors! I've had 2 listings removed because the first one gave a history of Scrimshaw and now a second Scrimshaw listing because I listed it as bone Scrimshaw and forgot to add the word ox in front of bone!?

Saturday, November 3, 2018 - I am absolutely disgusted. There is no way to contact Etsy by phone, as they "do not accept incoming calls". The website offers a way to set up a "case" and it is impossible to navigate. I ordered GLOSSY President Trump Nesting Dolls (5 in the family) from Russia (They are actually packaged by a company in Kentucky but the warehouse numbers do not accept incoming calls, either). The warehouse sent me the "Matte" version, and I had clearly checked "Glossy." It was a disappointment, but it came at a time when things were going very wrong in all areas in the State and place where I live - and on all fronts - and this was a way for Etsy to get rid of some of their "Matte" finish nesting dolls. I will not order from this so-called company again unless they do something about their disgusting and frustrating "customer service" department. I would appreciate some follow-up on this to help ALL of us.

Ordered three stencils from “ecoandfun” on Etsy. They never arrived. Etsy management will always side with the seller, putting the onus on the BUYER to ensure delivery. Sound backwards? That’s why I won’t shop here again after getting scammed and learning that Etsy has no customer service and no buyer protection. Beware.

I'm a seller and they closed my shop and didn't say why. I lost so much money. (I ordered expensive advertising and I had many good reviews...) Also I can't open the new shop. Do not use it, bad company.

I purchased a 54 by 36 picture, that was from their pull down selection. I got a 61 by 17 picture. It is not what was ordered and I cannot use. Not only did I provide a screenshot of what I ordered, and after the order was filled sent them an Etsy screenshot of the picture I ordered in the correct dimensions on their webpage marked SOLD, but get called names by the seller. They are effectively calling me a liar. I have been courteous over the 20 some back and forth messages, and I'm the only one that has said we can work this out. BUYER BEWARE.

I ordered an item. I did not receive that item. I've contacted Etsy several times now with absolutely no help. They keep telling me I need to contact the seller but I do not know who the seller is. They will not give me any information but Etsy took the money off my card. I would not buy from here again and I would not refer them to anybody that I know.

I placed a $38 order of thread on Etsy with the seller CraftandbeadsUSA, package got lost in the mail and I never received my order. The seller and Etsy say there is nothing they can do. I tried to open a case with Etsy and they immediately closed it. I can see where they stand from the beginning. And I was shocked that neither the seller or Etsy guarantee your purchase. I don’t know about you but I don’t like to just throw my money away so I will NEVER buy from Etsy again.

When I decided to write a review, I was shocked to find so many negative comments. My experience with Etsy was 100% positive! I purchased a case for my new iPhone 8 in June, 2018 from Etsy. The plastic holding the phone in place in the wallet broke and when I contacted Etsy, their response was to send me a new personalized case without any hassle or argument. Without hesitation, they provided a complete and immediate resolution. I will buy from them again when the opportunity arises.

I ordered 2 belt buckles which were advertised as 16 and 20 dollars even after selecting Canadian dollars. I was charged close to 70 dollars and can't get money back. Absolutely zero customer service. DON'T SHOP HERE.

I ordered an item from the TeeMePlease shop knowing there was a minimal delay in shipping (believe it was about 5 business days). This was on Sept 28th. October 9th, the item was not shipped and I reached out to the shop to see if it was shipped otherwise cancel the order. I was told it was shipped and the seller created a label to lead me on. October 16th, there was no USPS updates at all and I filed a complaint and contacted the seller to cancel it for good and issue a refund. I was assured it was mailed and I knew it wasn't. I even commented how I bet it starts tracking that night.

I’ve bought some natural confetti from Confetti Lane for my wedding but the package didn’t arrived and it automatically returned back to the seller. I have the proof that the item is back at the seller but they don’t want to give the money back and Etsy doesn’t do anything to help. They really don’t care even if I have sent them the proof. Don’t buy from them because the package will get lost and they won’t return your money!!! Terrible experience with them!

I purchased a ring, back in August, that was advertised and described as "genuine moissanite" & "14k gold". I had plenty of communication with the seller before purchase, asked plenty of questions, and to be honest, I almost did not buy from him because he kept bugging me asking "when you buy ring now ok I make you very good ring you buy now". I understood that he was in India and there was a bit of a language barrier. At the time he only had a few sales, and nothing stood out as far as him being a dishonest seller. So, I purchased the ring. I had reservations, but, being that I had been buying on Etsy for nearly ten years, and even briefly had a shop where I sold a few antiques and vintage pieces, I believed that Etsy was reputable, and actually backed their buyers as eBay does... WRONG!!!

If you buy anything, then know that Etsy has a "free of all our sins" policy. They do not have your back when your item is never shipped to you. They are crooked and will make both parties suffer while they reap the whatever % they get from every purchase. Customer service can't help either and they tell you that everything is out of their hands. A fast food delivery service has better customer service in ensuring you get what you pay for.

Sellers are losing more and more options about their shop. Everything is under the control of Etsy, and in the benefit of Etsy. We used to be able to choose our shop policies. Etsy has changed our days we require returns or refunds, but that is not my primary complaint. Sellers bend over backwards, when they believe in the philosophy that the customer is always right. We try our best to please everyone regardless. Returns and refunds are no longer considered full refunds unless you include shipping. It is now considered a partial refund, unless you include shipping costs, often times shipping upgrades of priority a buyer chose at check out.

I found some fabric that I wanted to purchase on Etsy. The seller Fabric Universe had one price for the swatch which was $1.00, there was no price for yardage. So... I purchased 20 yards. The seller contacted me and told me that was the swatch price ($1.00) and the price is for the fabric per yard is $5.99. I told the seller that $5.99 was not listed and that I should get the fabric for a $1.00 a yard. The owner did offer me a refund. I told the owner I wanted the fabric. So... I contacted Etsy and put a dispute in about this situation.

I am an Etsy seller. Being a part of the Etsy family by nature defines us as a small business. It is a broker site for HANDMADE sellers. I had a customer receive a broken cord with one of our lamps. She had ordered before, so as an apology and a gift, I gave her an upgraded dimmer cord to replace the broken one (which was really a USPS damage issue, nonetheless I really do CUSTOMER CARE). The customer complained that it was a "dirty electricity" cord and wanted me to exchange it for a standard one. We use UL Listed cords that have Cal Prop 68 labels when necessary, and this is simply not a dirty electrical part. PERIOD. So I asked her to pay to ship the cord back. No response. She opened a claim on all her orders, even past ones that she had left 5 star reviews on and went back in and changed the reviews to one star.

On 11/13/2017 I first Contacted 'Geek Chimp Designs' from Etsy to update my website menu as I wanted it to be 'fancy and interactive'. We agreed on a price of $125 for this task. After a couple weeks, I was told to get my menu to function as I would like I would need to rebuild my website as the current coding and modules were not compatible. They claimed my previous developer didn't have the coding done correctly so they could fix that along with a new design for me. So while I did get a menu for my website, it was ultimately boring, plain and did not do what was originally agreed due, which I was told was due to my site and such which is why I ultimately agreed for the site update.

Made my first purchase last week and received the item in a timely manner, but it was not at all as pictured or described and I was very frustrated and dissatisfied. I contacted the seller who responded immediately, but will not refund the item as she needs the money because her car was in the shop 7 times last month, she's got to put food on the table, winter is coming (she's from Maine), her house payment is due, hope I understand etc etc etc. I would rather buy through eBay or another store that has some kind of assured conflict resolution or a way to get your money back if there is a dispute. This store seemed very unprofessional and this was my first and absolutely last purchase on Etsy. I don't like giving bad reviews but I actually feel robbed.

I ordered a sweatshirt September 15, 2018. The company contacted me October 2, 2018 to let me know they had not been able to fill my order and would take another week to even start it due to not having the item at all. My daughter had an event she was wearing it to and now I have to go out of town to find something even close to what we need! They should have contacted me as soon as they knew it was not in so I could get what I needed in a timely manner. I responded that I needed it within a week and they just canceled my order without consulting me first. They are horrible and I would not suggest them to even my worst enemy!

No customer service at all, not phone # to call. Order number is **, Sept. 25, 2018. I placed order thru Etsy which I noticed a mistake in size and I been trying to correct my order from day one (actually from hour one!). Sent emails to Etsy and company but haven't gotten any response. Etsy customer service is terrible, there is no phone number to call and even to sent email one must open account which that even doesn't work and sign in page goes to crazy circling and never load. This is the last order I will ever put through Etsy. It well worth to pay few more $$ to get some respected customer service and not to be ignored.

Ordered one On The Day You Were Born print. Completed all fields accurately. I then noticed they had spelled name wrong, so contacted Erin and told her. She apologised. That was a week ago... I've sent over 5 emails asking where the product is??? Took my money and not delivered. Not responded to any of my emails, even provided an alternative delivery address. NO REPLY. DO NOT BUY FROM THIS WEBSITE! IT'S A SCAM. I've reported this to the fraud department of my bank, to investigate. SHAME ON YOU PEOPLE!

Unfortunately I have had nothing but issues with this website. Our company ordered 14 charm bracelets from one of the sellers (Alice) at ** and we did not receive anything of what we ordered. We received a small bangle (large enough to fit a toddler yet we ordered them for midwives). Instead of trying to correct the error that she made, she blames the consumer. It is outright ridiculous. Buyer beware; we spent $300 for bangles that costs $3 to make and they don't even fit.

The quilt that I purchased from Karan ** was of high quality and was well made. We will be selling it at auction to raise funds at the Brenda K. Wolfe Peritoneal Cancer Foundation's Fundraiser. All money raised at this event goes to research to the Ohio State Comprehensive Research Center - the James.

I purchased and paid for a ring. I never received it. I went through all of the instructions on the website to report my issue. It has not been resolved. No call backs, no emails. This is sad. I have purchased from Etsy before so I'm so sad to see that this happened. Their platform just simply ignores all of your complaints. This is the LAST purchase I will make from ETSY. Stay AWAY!!!

Chatted w/ a representative via chat and had many a question about a product in which would have took too long to wait for responses via chat. Asked for a call and he said, "What time?" Provided time, never called. Anyways, they lost my business, went elsewhere and glad I did.

I just had a horrible experience with Etsy. I purchased beads from a seller, and when they didn't show up, I saw that the tracking reported as "delivered to an individual"... I immediately called Etsy. They say it's behind their control and offered no compensation for the gone-missing package. I also got tossed from one manager to another. Stick to Amazon if you want a platform that cares about the consumer and protects their clients. I am out over 60 dollars and will never use Etsy again.

I had originally struggled to get a refund from one of the vendors who never delivered an item I ordered. I was very frustrated that there appeared to be limited time to get a refund even if items had not been shipped. After, contacting Etsy directly, I did get a refund and help which was very appreciated.

Hi there! I've run my Etsy shop since October 31st, 2014. I have almost 15k sales and a 5-star rating. I understand that some of you have had bad experiences, and I am SO VERY SORRY for that, However most of the sellers on Etsy work incredibly hard to provide the BEST experience possible for buyers. Yes, there are scam artists on any site. If you have issues, you can file a claim with Etsy. If Etsy cannot help you, you can file a credit card chargeback. Paying with PayPal can also add an extra layer of protection. Sometimes credit card companies deny a chargeback, due to not understanding the full situation. Persistence in asking to speak to a manager through the credit card company can certainly help, as well as accounting out an issue and sending it via email and speaking to someone on the phone, after you submit a chargeback.

I have read a lot of really bad reviews about Etsy, but just wanted to say, each Etsy shop is separate from the next. Read each individual shop's reviews carefully to see how each individual runs their shop. Sometimes a shop will have items that fall apart even if they're pricey, other times items will be inexpensive but nice quality. Sometimes shops will not refund money for problems, other times shops are happy to refund money and go above and beyond. Just go to the shop you're thinking about purchasing from and look over all of their reviews so you know which ones you should and shouldn't shop from.

I bought a bracelet that was supposed to be 10 carat gold. When I received it, it appeared to be fake, based on its deep yellow color. I contacted the seller, and while continuing to claim it was real gold, they agreed for me to return it for a refund. I returned the bracelet to the seller via USPS. Seller continues to claim not receiving it after three weeks have passed. Unfortunately shipping services at my grocery store didn't provide me with a tracking number. I escalated the situation to Etsy, who were of little if any help. I don't have the bracelet and I am out $57 for a bracelet that looked cheap enough to have gotten as a prize from a vending machine.

I purchased a wall decal from Star Graphix, a seller through Etsy. My US postal Delivery Rep came to my door with an empty tube. I suspected that perhaps it was opened while being checked coming through Customs and the decal must have slipped out. I immediately contacted Star Graphix to let them know and sent them a pic of the packaging that I received. They immediately called me a liar and a thief and said they were going to report me. They continued to come at me finally telling me that I was no better than a shoplifter. I opened a case with Etsy but Etsy said they could not help me because they can not control their sellers' policies. Sorry Etsy, that is just bad business.

These people are so disrespectful! I had a bad experience last year. Two days ago, I placed an order. Due to the fact that they had not mailed it, I asked them if I could cancel it and if by canceling my $7 order, they would penalize me with their ridiculous cancellation fee of $25. I never received a respond. For the last two days, I thoroughly reviewed my bank account to see if it was charged and completed in my account, it was not there. 15 minutes ago, I opened my account and what was there? Yep, the charge for the item! It was done today. Anyways, please READ CAREFULLY the cancelation fee, before ordering from them. NEVER AGAIN.

Why in the hell does this company try randomly to take money out of my acct that was not scheduled? I paid the gd fee last week, they upped my limit to $50 and today that attempt to extort my bank acct without notice and shut down my site as it is a bank holiday and they have not deposited my earnings. This is **! FRANKLY TO TAKE MONEY UNSCHEDULED IS ILLEGAL AND I AM REPORTING THEM TO ALLY and UN UTAH CREDIT UNION BOTH. AND TO THE FCC. They are not reachable, their website is not accessible and I am going to file a complaint today with the DOJ. What a bunch of **.

The business cards were black in color on the back. Leaving no way to write the date of the next appointment with it showing up. The cards pictured were a glossy gold sparkle like with a black rectangle in the center for your name. The cards I received were thin, flimsy, and no gloss. The black rectangle in the center wasn't even centered. I would be embarrassed to even hand these out. I contacted Andrea ** from ANABDesign. Her response was "No Refund". I guess I have learned a lesson to do more research before ordering. All of the 5 stars are a big scam.

I order decals for my with truck and I ask them if they can make them go on the inside. They said they could just put a message with my orders so I did and when I got them they made them go on the outside instead of the inside like I ask them. When I complained about it they said they didn't see my message and nothing they can do about it. So I will never buy from them again and you shouldn't too.

Ordered a custom made dress in May. She printed the USPS shipping label and sent me the info, fine. A MONTH later, it still hasn’t shown up. I file a missing mail request and USPS reports they can’t find the item. I contact CeCe ** AGAIN. No response other than “oh, I shipped it.” I file a claim with my credit card company. Denied BASED ON HER PRINTING THE LABEL. Am still trying to resolve the issue through Esty directly. FOUR MONTHS later. In short, don’t pay her or anyone until you receive your product or you’ll end up paying $315 for an outfit she probably never made in the first place.

So I ordered from Etsy a beautiful beauty and the beast birthday banner for my daughter's 5th birthday. I waited and waited for my product but I didn't realize they didn't send me tracking number or anything through email. I had to make my daughter's birthday banner instead. Turned out nice but I'm very disappointed. They are a scam. They don't have the products. They aren't behind anything. If there was a 0 option for the rating I would of picked that. Hope they get caught!

I was looking for a gift for my daughter's birthday and received a notice that my product shipped without a tracking number and I contacted the "seller" when I did not receive my product. I never heard anything from the seller and he in fact removed himself from Etsy.com as a seller. As I was attempting to file a case I realized they had no real policy to protect their buyers. If I filed a case it would take up to a year to receive my $100 back into my account with no guarantee of anything. So I had file a fraudulent case with my bank, with all the information I had gotten from Etsy or the lack thereof, ie the emails with NO tracking number and several email attempts to contact the seller. Thankfully my BANK dealt with the situation and within 10 days my money was refunded with no help from Etsy. Will never buy, sell or even browse their site anymore. Beware! There are so many phantom sellers and Etsy does nothing to combat this type of fraud.

I am a shop owner and have been for years. I always have hundreds of good reviews and sell very good products. Just recently my store was suspended saying that another store was linked to mine. No details, no other information. As usual... there is NO customer service number to call. You can request that THEY call YOU... And I did so, twice... Nothing. No call whatsoever. I'm waiting hours between emails to get this resolved and as of day 3 the ONLY information I've gotten out of them is that there is overlapping financial information linking my store and another store in Florida! The only financial information Etsy has is my bank account number for direct deposits. Well... If somehow this women in Florida had MY account information, then HER shop sales would have gone to ME.

I ordered patio furniture cushion covers from Etsy vendor. My credit card was immediately charged $97.30. When I heard nothing from the vendor I sent an inquiry and they informed me that they had not received my order. We both tried to retrieve order information but without success. After two weeks of correspondence I finally placed a stop payment on the transaction through my bank. Needless to say, I’ll no longer make any purchases through Etsy.

August 13. 2019: I placed an order on August 1st, my account was debited on August 1st, I received an email informing me that my order will ship on August 8th and should be received between August 9th and 11th. When the 11th came and went I checked my account for status and indicated that you had not even shipped yet. So I sent Etsy an email through my account requesting status of my order. When I got a reply all the lady could say is it they're really really busy. "Sorry for the inconvenience." She said that it would ship out on Tuesday and would be received on Thursday. "Was that okay with me". I replied, "I guess I don't have much of a choice." Would it be possible for Etsy to inform their customers with proper shipping information.

Do not buy anything from Etsy. They do not stand behind anything sold on their site. They let vendors treat customers any way. If you buy from them and have a problem, consider your money gone. Even eBay stands behind what you buy. Etsy does nothing for the consumer. I would have rated them 0 if I could have.

I spent Hundred and thousands of dollars before I start selling on Etsy because you need tools to prepare your product. After creating concept, I opened a store on ETSY and start listing them. Etsy just without any prior notice have suspended my account and they calling me a "High Risk on the marketplace". And in the below email they have a "fear" so they have mentioned this - "This message is a private conversation between you and Etsy. Please respect this confidentiality and refrain from distributing this communication without permission from Etsy. If you feel this message was sent to you in error, please delete it and let us know. Thank you." BAD IDEA TO SELL ON ETSY. KINDLY DO NOT SELL.

This was posted on Facebook. It never indicated that it was USED. OLD. DIRTY. WORN. And had been used since 1994... It wasn't till after it had been shipped that it indicated it was Used. The seller said this is worth $500.00 and that Cutco will sharpen the knifes for free. Just ship them and that if I put them in the dishwasher it might clean them up. The case for them is so dirty and faded. I contacted Etsy. They do not protect the buyer. They said I know it's been a long time but that they had so many emails, etc. I have never heard from them at all. DO NOT BUY ANYTHING FROM THESE PEOPLE. You will be sorry like I am.

Can I give this website negative stars? DO NOT be fooled by the shops on here that have thousands of sales and 5 star reviews, the scam artists on that site know how to create very convincing fake profiles and fake orders and fake reviews. I have been scammed twice now in the past few months and have sorely learned my lesson about this careless site. Etsy DOES not care about you or your money. When you get scammed they tell the seller to just take a photo of a package with your name on it and they will close the case??!! WHAT!!! How absurd.

I had set up my Etsy shop no problem and all was working fine with a number of sales each month. To boost sales I was offered a one month trial of online Google ads. I could set my daily spend limit, but absolutely it was just for one month. So I gave it a go. At the end of the month, although I didn't get any extra sales, I paid the bill including the additional cost of the Google ads.

On May 7th 2018 I purchased two T-shirts from Etsy. Two weeks goes by and no shipment notification. So I emailed Etsy. Two days later (May 22nd) a woman name Liliana replied back saying that the batch they received wasn't all that great. That's why they didn't ship them out. Liliana said she'll refund me in a few days, it's on her "to do list." Weeks and weeks goes by and still nothing. I was frustrated 'cause they got my money and I've got nothing. I've been lied to. After the nonsense runaround with ETSY I was fed up. On June 26 I've decided to file a dispute with them. My bank was very caring and understanding.

Purchased a item from a Etsy store, item never arrived. Seller provided tracking showing deliver however item never arrived. After several conversation with seller they informed they couldn't do nothing because it showed deliver on tracking. (No signature required). Not receiving help from the seller a case was opened with Etsy. After several e-mails (No way to get in contact via phone). Etsy CS explained they could not hold responsible the seller because it was a USPS issue. Etsy's rules if this issue happens seller must open a claim with shipping company to resolve the issue, this never happened. Bottom line we paid for an item we never received, no help received from either party. I'll be never be using Etsy for any type of business. One star for Etsy and one star for the seller.

Even though Etsy has nice customer group the customer service and system is however is 0/10. I would give 0 star if I could. So I'm from Japan and I currently live in Australia, hence all my ID are from Japanese government and they just said they CAN'T accept my ID. I feel very deceived and treated very poorly by Etsy.

The reason is simple, I ordered a robe and a month later no product. Tried everything to call or contact Etsy but their response is that they aren't responsible. The seller information supply by Etsy proved useless. Can only assume this is some kind scam. Beware!

I have been waiting for two refunds for days... I have contacted Etsy by email (since they don't have any other way to contact them) every day, & have not received any communication from them except for the same preprinted description of how refunds are handled. Not one personal email pertaining to my account, not one communication as to when I might receive my refunds... nothing. The money is debited from your account a nanosecond after you order, but upon cancellation, your money is tied up for days. I am frustrated that they don't even have a "live chat"... Groupon, another huge company, has a live chat & I successfully dealt with an issue yesterday. This whole ordeal has made me reluctant to deal with Etsy again.

Ordered Buddleia seeds from Under The Sun Seeds selling on Etsy. They sent some sort of grass seed maybe ornamental foxtail grass. I complained weeks ago telling them the seed has good germination but the leaves first seen are smooth and not reined like Buddleia. Plus seed germinated within 5 days... unheard of speed too fast sporting for Buddleias... If seller would just communicate with me I could understand probably accidental foul up or seller was cheated by some 3rd party associate they buy seed from? No reply whatsoever and today July 2 confirmed 'cause a seed head starting to show looks like foxtail. Glad this is over permanently. Etsy off limits for me from now on.

Etsy is a great place to shop. Great prices, handmade items (which mean more when giving gifts). And each seller I have dealt with has been wonderful.

Ordered a product that seller claimed to have shipped twice, was given untraceable tracking numbers, and never received any product whatsoever. Filed dispute with Etsy, who closed the case saying they saw the item was shipped. APPARENTLY, SELLERS CAN ISSUE FAKE TRACKING NUMBERS AND THAT SERVES AS PROOF OF SHIPPING FOR ETSY. This really needs to be brought to the attention of anyone considering purchasing an item on Etsy. The generic email I received from Etsy was a “no reply” email address. GREAT customer service [insert sarcasm]. Learned my lesson and will NEVER order another item on Etsy again. Hope this helps other prospective buyers.

ETSY IS A ROTTEN HORRIBLE COMPANY. Some terrible person stole my photos of my products from my Etsy store and used them on their shop. I sent them an email asking them to stop using my pictures and the next day Casey from Etsy closed my shop and stole my balance. This is illegal and they won't reopen my shop or pay me my balance. Is this what they do to get rid of competition? Maybe she's getting a kickback.

For years I have been fortunate that the items I purchased through Etsy have been legit and I was not ripped off. Everything was great until 2 months ago when I purchased an $800 custom wig from a shop called Vivid Couture Wigs. The shop owner whose name is Antwane was very responsive and super polite, helpful and friendly. He assured me that my order would arrive before June 7th. A few days before the 7th, I was on Etsy and I went to look at his shop to get ideas for my next wig but could not do so. I kept getting a message saying the shop was gone. I began to panic. I started to look up his website and that too was gone. I checked his Facebook and that was also gone. I felt like I was going to be sick.

First time buyer ordering from Etsy vendor Pear Tannery for dog collars. I opened an account and ordered two dog collars from Pear Tannery on Etsy. The collars did not fit due to poor size descriptions converting UK sizes to US sizes. Contacted Pear Tannery re: problems and they responded "no problem returning for refund or exchange". I returned both items for refund at high shipping costs crossing customs in UK. Emailed company that the package is on the way, but could not attach a signatory because that would have cost $64.00 to return ship two dog collars that cost less than $40.00. Explanation included in email. I haven't heard a word about the collars, nor have I received a refund after all this time. Contacting Etsy to start a case was just as problematic. I filed a dispute with my bank instead. I will never order from Pear Tannery again and I won't ever order through Etsy again. Terrible customer service from both.

Etsy has some good shops and some hard to find items. My big beef with them is that it's almost impossible to find a shop without know it's exact name. If I want to find a particular shop with a name I can't remember, it's a long search. Same if I'm generalizing and just want to see what's available under say, baby girl's clothes. I try not to use Etsy for that reason, unless I know a specific name.

I want others to know I simply had a seller harass me about a review I posted and needed the parent company Etsy to know about it. This was my first time to ever have a complaint about a product or seller while using Etsy. I have made over 20 purchases. You cannot contact Etsy directly. You have to “open a case” against a seller and the only two options for opening a case are (1) the item did not arrive or (2) the item was damaged when it arrived.

I like that Etsy has new products and antique products at reasonable prices. The shipping is fairly reasonable and the products come fairly quick in great shape.

I love the variety of products that can be found. Homemade things are my favorite. But I found that smaller businesses seem to care more about fast shipping and quality of products sold.

I not only buy but am a seller on Etsy. I love supporting others on there, I know it means a lot to them and the quality of everything is super! I mostly purchase supplies that help me do my own crafts!

I have used Etsy for well over a decade. In all that time, after over a thousand purchases, I have only had to open a case once for non-delivery. Otherwise, any issues I've had have been handled professionally by the sellers. People need to understand that these are real people fulfilling their orders. Etsy doesn't produce and ship products, PEOPLE do. On occasion, shops run by resellers slip through, because unfortunately, there is no jury process or vetting of sellers done by Etsy.

Have only had 2 good experiences with Etsy, the others not so good and their customer service is awful. You would think since Etsy charges for their vendors to sell items, their CS would be better.

A few years ago, I purchased silver teardrop earrings at our downtown store. I loved them but lost one! I found the same earring on Etsy from this seller in London and they are even more beautiful than those I had and at a much lesser price!!! I will always go back and buy from Etsy as they are so great to deal with.

Great site, lots of unusual and beautiful merchandise. Many companies are small, "mom and pop" stores. Many sites allow you to email them any questions after the purchase. Many items are customizable. I shop here all the time, especially if I am looking for something special for "her".

I purchased a Hairpiece from a Seller on Etsy.com from UK. They sold it as 100% Human Hair & said I could Color it. Took to Hair Dresser to color, and she said: it wouldn't color because it wasn't 100%Human Hair. She tried twice, and I paid her twice. When I contacted ** about the problem they argued that it was 100% Human Hair. So, then I contacted Etsy.com about the problem. They said they couldn't do anything about it, because I paid with PayPal. Which has nothing to do with anything. Lots of Business take PayPal for payment, because they are safe and fast. Etsy.com just didn't want to stand behind their site, and the sellers that are selling on their site. Want to warn other buyers about the Seller, and the Site.

Purchase took longer than stated to arrive, so even though item was exactly what I ordered, I was still a bit upset that instead of the stated 3-4 weeks (in the U.S. - I live in Texas) it took 7 weeks.

I have had a shop on Etsy for over 6 years. I take a lot of pride in what I make as well as my word. I have a strong 5 star standing and follow their rules no matter how stupid they are sometimes. I received an email from them totally out of the blue notifying me they pulled items from my shop. Accused me of selling non handmade items. Each item in my shop I have not only made but designed and spent hours working on. Did they ask me about the items? NO! Did I get a trial or anything? NO! I was guilty and that was that.

Every seller I worked with went out of their way to assist and follow through. I bought a lot of special holiday gifts this year and not only was I happy with the sellers and the site. My recipients were delighted and that made me happy.

Artisan Jewelry JKMurano - Not having received the item ordered because I didn't want to pay an extra hidden cost of £20 for a pair of glass earrings worth £10 but sold for £20 and having already paid £10 in P&P. I exchanged about 30 messages with Etsy and the seller. Etsy washed their hands of the whole thing telling me to sort it out with the seller. Seller agreed at last to refund cost of item (but not P&P) once she would receive the item back from British custom. She said she had received it back and sent me the money back. That was several weeks ago.

The description of items on eBay is often incomplete. When I do purchase it takes a long time to arrive and I get email that seems like they don’t know if it DID or not!

I enjoy buying from the wide variety of artisans on Etsy. My experiences with sellers, particularly related to custom orders, have been very positive.

I've purchased from several different artists and products are always as described and high quality. I've never had a problem with receiving my purchases in a timely manner.

I bought an urn ring from WispAdornments. The ring Angela ** took 8 weeks to send me looks terrible. The soldering was not filed down and there was a gap where the band was soldered together. The stampings were not even aligned. On top of all that the compartment where the cremains were to be housed was not waterproof. A gem pops over top of the reservoir and can easily be popped out. I opened a dispute resolution case which was promptly closed by Etsy due to them not being able to judge on craftsmanship. They refuse to hold this woman accountable. Meanwhile she is still making urn rings for others. The buyers are not even aware that water is seeping into their loved one's cremains.

I have bought from 3 different vendors on Etsy. Each vendor has been easy to contact. They have answered any and all questions promptly. Each item came in excellent condition. I purchased earrings, a ring, and a plant. So far I love Etsy and would recommend it to any one. I would suggest to ask a question about whatever you wish to purchase first. Just to see how quickly the vendor responds to you before you purchase. That is what I do and if they don't reply I don't buy from them.

Etsy is a great company. I have ordered from them for a little over two years. The products are usually greatly pleased with my purchase and the sellers contact with me. I only received one item and I was disappointed with and the seller contacted me immediately to see what they could do to make it right.

I LOVE Etsy. I have been on there since the 90's and I've watched them grow and improve. The SEARCH is AWesome for narrowing down what I am looking for. I Love the Cart feature. I also Love their Support- they have quickly helped me many times. As a seller, I have sold cars to trinkets with success. But I DON’T Like that I can't FILTER by Country of Origin. ie Ships from China or Korea. I would like to get the filters to get them OFF my radar. They are overwhelming the products and they are junk that I don't want piling up my search. If I'm looking for something, I probably need it now, not 12 days from China later.

Vendors are very helpful in answering questions about what I am purchasing. Service is timely. I have always found Etsy to be a good site for unusual or hard-to-find items.

The process was easy and arrived in promised time and I liked the product that I purchased. I have ordered before and would order again. Beautiful products on the Etsy sites.

I went on the site looking for jewelry. Mainly astrological celestial vintage style jewelry talisman pendants and such as that. The site is very unusual. It takes you to things you dont ask for not to mention they say how cheap they are. You try to put in codes. The site wants a code for every item you want to purchase. And then the site wont take the promo codes. The biggest lie I found on the site besides it wont take any promo put on the section by the item you want to purchase. They have Free Shipping. This was this past Wednesday the 4th of April. I tried putting in the free shipping code on every item I purchased. They separate item from item just as they have the promo code and free shipping code done separately with the item.

I ordered 10 different items from different parts of the world 1.5 months ago (1 item 3 months ago), and so far I have had to contact 6 out of 10 shops. One item I had to contact the store, because my shipment got lost, after going back and forth, I managed to get my item 2.5 months later - Issue resolved. Another Item located in the US not far from where I live, avg processing time (1-2) weeks, bought more than a month ago, was just shipped to me 3 days ago (has not arrived yet obviously), after sending going back and forth with the shop, item will need to be refunded, since it won't arrive by the time that I require it. Contacted 6 out of 10 shops to figure out what the problem was, one of them I had to basically open a case with Etsy 'cause supplier wouldn't respond, and I managed to get a refund.

Etsy allows sellers to offer extended warranty and then won't honor them saying it's gone past their case system. Both the seller and Etsy raked me over and now I have to dispute with my CC company. I will never buy anything on their scammy site again!

Purchased a crystal and after 3 weeks with no notification from the seller I emailed to find out what was going on. After a week with no reply, I filed a dispute and THEN I heard from the seller. Too late, I wanted my money back. Thankfully I paid with PayPal and after PayPal was unsuccessful in contacting this seller I was refunded my money. The seller and Etsy are now claiming it was delivered which it has not been delivered. Will NEVER do business with Etsy again. They are responsible for whom they let sell on their site and this person is a joke.

I purchased a Wordpress theme from 17thavenuedesigns and when I downloaded it it was the wrong theme. I contacted her thinking it would be an easy fix but she told me I was out of luck and in order to get the theme I wanted I would have to pay again! I emailed her back and it's been a week now with no response. Beware of 17thavenuedesigns on Etsy! Scammer!

I had a shop on ETSY for several years for my hand made art work. I limited Etsy's advertising charges to less than $10.00 per month. My average cost was approximately 7 cents billed to my credit card. I never sold anything from the store. In February Etsy billed me $15.79. I emailed Etsy about the charge and never received a reply. I disputed the charge with my bank. In March Etsy billed me $13.51, still no invoice, no answer to emails. Etsy does not answer their phone, nor do they acknowledge emails. I disputed the charge again. In April, they billed my card for $17.96, No email response, disputed the charge. In May they billed my card $19.24. Emailing again, will dispute again.

I bought a very expensive leather jacket on etsy.com and after months of contacting them about my jacket with no contact never received my item. So I requested a refund. And etsy.com assured me the matter would be resolved. Well etsy.com closed my case with no resolution or refund or explanation... Etsy.com aided and abetted the seller to rip me off of $675.00. Etsy.com helped with a fraud and I'm going to sue them.

Etsy seems to play favorites. I opened my shop on October 10, 2011. I have had 16 sales no problem. There are many shops on Etsy that sell similar products as mine with the same ingredients and it is not fair that recently I seem to be being targeted and my products are being taken down as unacceptable?? Also I am being denied a wholesale account but others who use the same exact ingredients in their soaps are allowed to sell and I am not. Is this discrimination or favoritism????

So disappointed, thought I found another place to shop but eBay and Amazon have no competition here. Cheap junk sold and ETSY does not honor their promise to refund if not "as described". Won't be back.

My item was not as described and Etsy doesn't bother to help us solve the problem. It give the seller the freedom to close the case, of course they'd close the case if there's no consequences. Seller even remove the item page after scamming my money. Don't trust buying items in Etsy, full of scammers and Etsy won't help you get your money back. Might as well buy from AliExpress.

SUSPENDED MY SELLERS ACCOUNT ON THE VERY FIRST DAY!!! A Knife Maker btw! They suspended my account for two reason: I didn’t mention the names of the people who helped me with making the knives (knife maker individual). My items do not qualify to sell on Etsy! (There are hundreds of other sellers selling similar knives. How come my knives don’t qualify?)

For a while I made some nice purchases on Etsy from some great sellers. Recently, however, I dealt with Powder Blue Bijoux. They have lovely things, and the item I received was pretty, but flawed. I received a response from the owner to return it for my money back (but would lose $40 shipping - almost half the cost if the item to end up with nothing. I decided to have a seamstress fix it and keep it). She was very snippy and basically let me know there wasn't anything wrong with it. (There was. I have photos).

Midwest Glass With Class sold me a pair of vintage salt and pepper shakers and veiled damage in the photos. When I left a review, the seller said she got it removed. It was a 5 Star review with a picture that showed the damage. I am wondering how she got it removed when it is not even in Etsy’s policies to remove reviews. She offered to accept a return, but really, all I wanted was honesty. That ain’t what I got! Shady.

I tried to open an account on Etsy and I kept getting an error message, they refused to allow me to open up a shop because I refuse to sell outside of Canada, and refuse to set a fixed shipping price. Well how do they expect me to list a shipping price if I don't know what it's going to be until I know where it is going. Second of all why do I need to sell outside Canada and being forced to add a partner when I do all the work myself. I listed my items on eBay in less than 5 mins and had no problems doing so.

I got ripped off from this website because my package was lost/stolen and refuse to give me a refund. I spent a lot of money on my order and it's not fair! I hate wasting the money I work so hard for. The only way they will consider a refund or replacement is if you purchase insurance. You shouldn't have to do that! I'm better off buying from Amazon, Ebay, etc... but not Etsy! DO NOT BUY FROM THIS WEBSITE! PLEASE.

I had two stores and they closed my two stores without notice and today is my second day of sending email with the question "Why?" and I have no answer. I lost my job without warning and without knowing why?

I ordered a ring from Etsy for 30+. I found the same ring on Aliexpress and Ebay for 3 dollars. So I ordered on from Aliexpress and compared the two. They were exactly the same in terms of quality etc. I contacted the Etsy support and they did not do anything about it. Save yourself and others money, before you purchase anything from Etsy and search on Aliexpress and Ebay and Amazon to see if you can find those merchandises. If you do, the chance is that you would end up paying substantially less for your goods. Tell your family and friends about this too.

I just got ripped off from this store. Their Items there are fake. They will get away with everything on ETSY. Please do not shop there. You will be sorry at the end. Etsy Protects CROOKED SELLERS. Please. This is a Warning. Once you get caught in their trap they win and you lose as a buyer. Do not shop not even at this crooked shop I am mentioning here... They got away with a purchase I made and they won't refund. Beware. Etsy Protects Crooked Sellers. Not Buyers. This was the worst experience I went through with this site. I ended closing my account as well.

This company closed my account due to items not being handmade. My items were not listed as handmade. There are hundreds of items sold on their website that are not handmade. I shipped my items sold through them and all items have been received by the buyers. They claim to be holding my money for 160 days and will not give it to me. I have a right to the money I earned.

My daughter's shop was closed suddenly 4 days ago and with NO warning and with NO explanation provided - just a closure based on "multiple violations" that were unspecified and unexplained. Etsy will shut down a business with no warning, no prior notice, and they will not communicate with you beforehand or afterward regarding their problem with your shop. In some cases, they may have had a past complaint about specific items on your page, and they had one complaint with my daughter over a tea cup on her page back in 2017. She immediately REMOVED the cup from her page, although other sellers on Etsy were selling the exact same cup and similar cups to the one she was trying to sell. Etsy took the suspension off her account.

The most poorly handled transaction I have ever seen and make sure you all read the fine print very clearly because their return policy if you try to even see if the item works is there is no return policy. As I found out recently!! So now I have a $50 piece that will not adhere to the wall (when other pieces do) and neither Etsy nor single stone studios will stand behind their product. I would encourage you all to look elsewhere because these are very cheaply made and the owner is every bit as cheap.

Etsy is acting absolutely ridiculous. I have recently opened a second shop on the same account with exactly the same bank info, and on the 18th of March had my first sale in this shop. At first Etsy tells me that my funds will be available on the 21st. Then two days later for some unfathomable reason it tells me it will be the 26th. I bet that there will be more changes, comes the 26th. The buyer used Etsy Direct Checkout. But even if the buyer uses Paypal, Etsy steps in and takes full control of the funds, presumably for the seller's convenience so the funds are accessible in the same place. No convenience here as the funds are held for a length of time at Etsy even if the seller has had Paypal account for a long time. Etsy is inventing more reasons to sit on your funds longer while using them interest-free, which is completely unacceptable. Will be on the lookout for the alternatives.

I ordered 2 clocks from IGBY Unique. They are so unique and beautiful. This will be my go to gift forever. I have also spoken with Sarah the owner and she was so thrilled that I enjoyed her product. She even sent a note with my purchase. THIS WAS THE BEST GIFT EVER.

I ordered dishes which according to my receipt I could return within 14 days. I refused the item, returned it, have a tracking number AND Etsy says they will not refund the money. I am working with my credit card company, but in the meantime, I think people should know that Etsy is a poorly run organization.

I recently purchased a custom print from Cedar Woodworks via Etsy. It was my first experience from buying through them. When the item arrived it was of very poor quality (nothing like the pictures on the website or the mock-up the store sent me). I complained to the seller who was most unhelpful, I pointed out that the picture he used when enlarged was not adequate quality the resulting image was all pixelated and blurry (none of the details could be seen). The seller refused to accept the item back. I then contacted Etsy who are totally biased on behalf of their sellers. They refused to help.

This is a devastating thing happen to me in Etsy on 14th of March, 2018 in the middle of the night. I started as a genuine craftsmen in Etsy and found success there with my portfolio and all. Thing went well when I found out there is this store, that obviously doing way much more business with drop shipping item from China. Using copy paste product image where you can easily google search by right clicking. The price is multiplied 3 fold or more. The seller been doing well and gain quite a lot of sales without getting in trouble.

I purchased a pair of sunglasses and they arrived broken. I tried to get the address to return the item to North Carolina from California and never got their address for return. This company and their reps are not helpful and will continue to ignore you. I will never buy nor recommend this individuals. They are crooks with the customers. DO NOT BUY NOR DEAL WITH THIS PEOPLE. THIS TYPE OF BUSINESS ARE SCAMS.