Etsy Reviews

I ordered a wedding cake topper, the seller (Lasaredwithlove) just placed it between two pieces of cardboard and shipped it like that without writing fragile or don't bend. (Not that would have helped, it should have been packaged better.) When I received the product, it was broken. The seller was rude and I was getting nowhere with the seller so I opened a case with Etsy. Etsy said the seller cannot be held responsible. Really???!!! So I can send a product just by putting some tape around cardboard and if it is broken it is not my fault... really? And the seller of course did not insure the product because I didn't request that.

Sellers, beware! If you have nice stuff to sell, don't go to Etsy. There are much better places to list your products. It takes a lot of time and efforts to start selling on Etsy and build your reputation, and one day these unprofessional people will simply shut down your store because of a jealous competitor. Seems like Etsy "professionals" have no clue in the products listed and sold at their marketplace. Horrible customer/seller support, they coming up with nonsense reasons not to re-open your store. Don't waste your time!

I'm very much into planning and bullet journals, so I buy a lot of stationary items. Etsy is wonderful if you don't want the run-of-the-mill generic items that are bought at your local stores. They have great custom items that are very unique. With that said, I submitted a decent order to ** (who specializes in washi tape, stationary items and such). In the shipping tab, she states that she will ship her items between 1-3 business days. Great! I make my purchase. It was a Tuesday, and by Friday I haven't received a shipping confirmation email.

I've purchased from several different sellers and have had a wonderful experience all the way around. Lunch totes, badge/ID lanyards, clothespin bags, purses, etc! The items are higher quality because they aren't mass produced. The sellers actually care about their customers. Speedy, more than reasonable rates on shipping, carefully packaged, fast/friendly responses from sellers when you have a question. Custom orders are received lightning fast. Add to cart. Enter payment/shipping info. Done. Unless they offer custom work, then you contact the seller and they work hard to accommodate you. It's an awesome place to shop. The sellers are great and the products the same.

I have purchased several items from this group, from Minion shoes to a phone case. The items shipped timely. Both items were beautiful but neither lasted very long. Shoes paint wore off within 5 times wearing it and phone case cracked within 2 months, and I haven't dropped the phone. I will use the site for beautiful items but I will not expect top quality.

I ordered a set of pillow shams on 9/8/16. I finally reached out the seller on 9/19/16 about the shipment. They responded by saying my shipment will be shipped out the day. It was I never received my package. I tried to contact the seller and customer service multiple Times. No response. Please don't ever order from this company. They need to be out of business asap. They need to be sued.

We had been selling for over 1.7 years on Etsy. We had a 5 star (perfect rating) and never not resolved cases with our buyers, but this one buyer (who obviously received their package, but wanted to get it free) complained and complained to Etsy. We stood our ground (proved our case - with tracking number and all) and defended our policies. Etsy admin said none of what we showed was valid (which it was if they had taken the time to actually do their job and look compare the receipts and tracking number) and our policies meant nothing.

I ordered a dress from Etsy and after a week I noticed I hadn't received a notification that it had been dispatched. I contacted them and they advised they had been at a wedding the past few days and had a closed down and had a backlog of orders. They said they would ship out asap. I questioned why it took so long and they basically said they had 3-5 days to pack the order (which was not noted in their shipping information on their website). Noting that it was the 5th day she replied back again and said we will pack it today. I know that if I had not of contacted them, my order would not have been sent that day.

I am both an Etsy customer and a customer to the shops on Etsy. It's a little odd to me that Etsy would seem this many poor reviews but I guess more people are motivated to leave bad reviews than good so this seems a little inaccurate. People who purchase on Etsy should review the shop they are purchasing from. You can easily see the stores reviews as well as the number of items this store has sold. The specific items they have sold and year in which they opened the store are also readily available. Etsy does have support and I have had to request a phone call at least a dozen times so they have ALWAYS called back in an hour or less which is what they assure you they will do.

I had a seller account with Etsy and out of the blue with no warning (although they did say they had sent an email) they suspended my account. When I email for the reason they said they could not disclose but had sufficient evidence that my company was link to another Etsy account... This is completely not true, when I asked what lead them to believe this I was told again that they had sufficient evidence that my account was linked and that they would not reply again! Completely rude and shocking that they can get away with this. I wish I had seen these reviews before I had put so much effort into my shop only to be closed by a rude, unhelpful, crazy company like Etsy. So if you're thinking about opening a shop please save yourself the hassle and DO NOT do it. They are holding 4700 for 4 months and they will not answer a single email. I am going to call them to see if I can get any more sense out of them on the phone.

This is an awful site. It is awful to sell on no views, no sales, it is awful to shop on--just about everything I bought was thrown into the trash over the years. The buyers are crazy but the sellers are crazy too. One of the worst experiences of my life. Don't sign up for an account of any kind. Sorry I did. I wish I had never hear of this site before. One of the worst out there. Avoid. Avoid. Avoid.

I set up an Etsy account per the recommendation of a friend. This service is the worst customer service I have ever seen. I tried to close my store but could not easily find how to do that. I sent in several complaints to Etsy and all they promise to do is call you back. They have no direct company contact info and after several days call you back once and that is all they do. Terrible service!!! Don't waste your time with this website. Total Joke!!! Worst I have ever seen. Want a good experience go to Amazon.com.

Very true, and the most overlooked or discounted fact about Etsy is that the seller has absolutely no control over their store. I had a very and experience after selling for almost a year, I encountered a tough client who, even after three months of making changes and accommodating her, was not happy with the outcome that she approved in the first place, and she filed a complaint against my store, and Etsy shut it down! I mean, where is the loyalty to the seller here, just the word of any random customer can cause your livelihood to stop? I was contemplating quitting my day job but thank god I didn't cause where would I be!!?

I just purchased a piece of untreated ice jade through Etsy.com. I am very disappointed when I received the item, because it doesn't look like real ice jade at all. My daughter even asked me whether it is made by plastic. I told her that I paid more than $100; however, the item looks no more than $5. Anyway, this is the first time I brought a piece of jade from Etsy.com; also it is the last time to buy. I am no longer trust these sellers. The product description is total wrong and this seller is dishonest.

Etsy shut my account down because I reported suspicious activity and it was, someone from Etsy Ireland had my account info and had my funds scheduled to go to their account, and my email address was changed. Then etsy want me to continue listing items and they hold my money until next year, are you kidding me... they are a trip to rip you off.

Let me just start off with I was a seller on etsy.com. My brother in law had helped me and my wife set up an Etsy account to help us make extra money for our family. We had our shop open for about 1 1/2 months making a little over $1000 the first month and on our way to $1500 the next month. Then Etsy suspended our account because my brother in law's site had a claim against it. They are claiming that we are the same, but he is in CO and we are in TX with separate emails, bank accounts and everything. The only tie is that he helped us set up our site and he is my brother in law. Now they won't even talk to me and you cannot talk to anyone everything in done by email. So I was forced to either refund the outstanding orders we still had or fill them, out of our pocket. Let me just say that they have $683.53 of money that I may or may not ever see. I will never sell or buy on Etsy ever...

I purchased this listing from this seller on June 10th from Etsy **. I was then put on a three month payment plan that is outlined in this email message to me: "Hi. Thanks for letting me know. That is the Silver E-commerce design package: **. This package can be split into two or three monthly payments. You can of course pay the amount sooner otherwise there needs to be at least one payment made each month. You choose the amount of payments (2 or 3 in this case) and the amount will be split evenly. There is a processing fee of $20 / 15 applied on top of the total amount of layaway payment plan commissions. Your website will become active before you pay the entire amount but if for some reason you fail to make the full payment it will deactivate completely. To start simply let me know the amount of payments you wish to make and I will publish a listing for you. After that I will provide a questionnaire to fill out and secure your slot."

Pretty ridiculous that they limit what kind of items can be sold. They closed my account because I wasn't selling "vintage/handmade" items, and threatened future action with a pretty rude and intimidating email. So what if I'm selling seasonal items? I'm giving you your ** commission and fees, so what gives? NOT TO MENTION, what kind of online shopping website doesn't have reliable customer service? Took me awhile just to find the number. The hours are also not accessible at all. Others sell non-vintage items and haven't been reprimanded. Don't sell here unless you want to deal with ** customer service representatives and pretty rude employees. You'll have a terrible experience.

I have been an Etsy seller for somewhere near ten years and operate two vintage shops. I have read through some of the reviews left here for Etsy, and I am saddened to read about the service that some of the buyers have been subjected to. The lack of support that Etsy provides (no contact phone number, the delay in responding to issues for sellers and buyers and, reportedly never responding in some cases, etc.) is disturbing. The recent payment processing issues have also been a nightmare for many sellers and buyers. My sales transactions were not involved in that fiasco, however, as I use stand alone Paypal only and do not use Etsy's payment processing plan. Then, there was a recent billing/payment fiasco with Etsy where many buyers were charged multiple times. Etsy stated these fiasco issues were a fault of its payment processor, Worldpay.

Avoid etsy!! I hate having to say this as both buyer & seller on there as I like to support the handmade businesses on there and have purchase unique thongs. But if you get scammed by a seller you can then expect the same from etsy... I purchased two swimwear items from a shop called Columbian swimwear. I was told items would take up to 20 days. They never came so I contacted seller over a tracking number he said he would get it. Went back next day after to check for it, seller had closed his shop down so I opened case. Seller replied once I have. Today received package, 32 days later, containing one wrong item & one missing. He also postage declaration shows he posted it 2 weeks later than what he declared to etsy.

The title says it all. After a decade of selling on Etsy they closed us down for "intellectual property infringement" for a design that as of today is being sold by hundreds of customers in one variation or another. I contacted them and told them this is a huge hit. This is over a third of my family income. That over the course of ten years we have established many repeat customers, wholesale accounts, designed and filled custom orders, and have one after another positive reviews coming in daily. And like I said before, the design that was the problem is being sold by hundreds of other sellers. This is the scenario every single time I have been "reported". I go and search and right there in front of me are hundreds of similar designs.

I ordered a pair of fur slides off etsy from a seller (2kruical) as the seller advertise some Nike flip flop. But when I received my order the flip flops was in branded, the fur was ripped and glued on. The seller also deleted his or her account name Deanna. I was scammed from etsy. Do not buy from them...

I bought a box set, of, Colored Copic Markers Set Double Head Pens Highlighter Markers Copic Pens 36/48/60/72 Marker Highlighters Permanent Markers Interior Design, for US$52.90 from Etsy. The trader who sold the product happen to be in China. I purchase these items in May 2016. I paid through PayPal. The shipping time for the product was 15-30days. We are now in the middle of August; I still have not received the item. When I emailed, Etsy, I was referred to the trader. So, I emailed the trader in June, who then replied me back and said the items had been shipped. The trader even sent me the delivery tracking number. However, when I tracked the item delivery times, it is showing the item was delivered; to an unknown address.

I bought a leather pouch on the 7th July. The seller told me payment hadn't gone through so I tried another card. That didn't work either. I found on their website they were having trouble with processing payments. Then on the 12th July it was processed. Then also on my other card. So I cancelled one of the payments, obviously I didn't want to buy it twice. Then both cards were again charged on the 18th. By the 22nd I had my first refund from the second incorrect charges. Now it is the 14th of July and an email was sent 8 days ago saying I will get a refund in 2-5 days or 'up to 50'. This is month or so from the original charges. Pathetic. Customer service either didn't reply or sent auto-messages. Think I will be going to my bank. It's just not acceptable for a big business. Great seller but shame I won't be buying there again.

Over the last year I achieved almost 1000 sales and had excellent customer reviews. My selling account was shut down after my account received a few complaints from corporate trademark holders. Etsy does not provide a recourse to dispute the complaints against your shop and Etsy does not provide a way to talk to an actual human to state your case. These complaints and the shut seem to be completely automated. All the while I see dozens of other shops selling the same products as myself. If you are reading this and sell or want to sell on Etsy be aware and don't put all your eggs in one basket because Etsy will smash them.

I have been a buyer and seller on ETSY since 2008. Recently in July 2016, Etsy has double billed customers using Worldpay as their Payment processor. Etsy then went on to spread these double billing issues out so it was not obvious at first. Charges would return again hitting the merchant (FVF) and customer with up to several weeks in between.

I ordered a $400 ring on Etsy and had numerous issues with the seller "Holzringshop", such as poor or no communication, a whopping 4 and half month long wait time, and severe unprofessionalism. Etsy refused to let me refund the purchase even though I had not received my item and furthermore would not allow me to leave a review to warn his other potential customers. Suffice it to say, I won't be shopping with Etsy anymore.

I placed an order from happybugdigital.com for parchment paper. This was on August 2nd. It's now August 8th and every email (repeated) to this company has been ignored - no responses. I guess happybugdigital is very busy for the holidays. I tried calling customer support AGAIN with Etsy and no avail. The woman did call and left me a message. The email I received from Etsy said this was a digital purchase (whatever that is - explain before purchase because I don't know what this is). All I want is my order - just ship it... more importantly, but good luck getting a live person at Etsy. Etsy, you are not what everyone makes you out to be. I will NEVER NEVER use either incompetent company. I will make sure many people are aware not to use either happybugdigital or etsy. What goes around comes around. You don't communicate, so I'll handle.

Etsy's policy for problems with other sellers is "work it out with the seller!" This is so unprofessional to tell people to solve the problem themselves! My shop was reported repeatedly by another seller who sells similar items. Etsy does not investigate the claim. They just remove the listing, and tell you to "work it out" with the person who complained. After several reports, (even though they were false) my shop was shut down without warning, or specific reason. They tell me I can appeal, but there is no link to file a claim. All I could do is send an email, which got me a response for denial to reopen again with no specific reasoning. Basically because someone else said I did something (that I didn't do) so, I got punished for it. Again, they told me to "work it out" with the person who made the claim. Ha! The person who made the claim made it their personal goal to shut me down! How would THAT help??

A family member purchased a Hard Case laptop cover from CaseGear through Etsy. It arrived from the Ukraine & is probably worth $1.00 at best. The item did not come with a receipt, return information or any way to return the item. Etsy has no contact information available for themselves or CaseGear. I doubt that CaseGear is even a legitimate company. DO NOT trust Etsy or CaseGear.

I have bought a few nice items from sellers on Etsy. When it works, it works. I had the misfortune today when it did not work -- when the item did not match the picture. I learned that there is no customer support. I have googled trying to get an email address. I have looked at Etsy's instructions for obtaining help and their instructions are wrong -- there is no way to follow the instructions despite trying over and over to do so.

I have purchased a dress and earrings from separate shops on this site. The custom dress I spent nearly $200 on came shipped in a plastic shopping bag. It arrived late because the shop owner did not ship when she said she did according to USPS even though she had me pay an additional $40 for shipping. When I reached out to get information about when my package would arrive all communication stopped. I reached out to Etsy who offer no assistance. Their customer service and case system is a joke. Eventually I received the dress which was nothing like what was advertise. It was several different pieces of material stitch together and the front of the dress was exactly 2 feet longer than the back which was floor length if you can imagine.

When you type in antique or Victorian jewelry you get all this really cheap new jewelry that nothing like antique jewelry. What a waste of time and false advertising. I might as well go to eBay.

I thought my experience would be similar to that of Amazon.com. It was awful and I wish I'd read these reviews prior to using the site. The product I received was damaged and I tried to exchange it. The seller refused and said, "It's right on the shop page that all sales are final." She was uncooperative and customer satisfaction had no impact, whatsoever. There is no way to contact Etsy directly, to get customer support, or even leave a review. Never again! Buyer Beware! And if you do shop there, do not buy gemstones from the shop AriAria.

I've been Etsy seller for couple years. Long story make short, Etsy has no phone support for buyer or seller and force to close the seller account without notice. They only wants to make moneys and hired most part time employees and customer support is really suck! They collect money from seller for view their products on google or their own promote listing section for seller but it is not much help for sellers sales. This small company wants to be like ebay or Amazon but any of them doing business like Etsy. Do not sell on Etsy! You will not make money but Etsy.

This online shopping is HORRIBLE. NO REFUND, NO CUSTOMER SERVICE, NO REFUND, and the worst of all the seller refuse to accept the return of the item. I bought a glass pot but it has Teflon which is NOT healthy. If I have read some of the complaints I wouldn't got to this issue.

I bought on Etsy, the vendor could not deliver and promptly refunded my money. I was told that Etsy were having problems with their system. I have spent over 2 weeks following up with Etsy and they do not even bother to respond to my e-mails. The last I heard from the company was from a person called "Chris" with no second name who is supposedly a manager of ''Seller Services Support''. His response was a generic "Thanks for contacting Etsy Support. I'm very sorry for the delay in processing your refund. We're continuing to work or to resolve this issue and refunds are being processed on a rolling basis. Once processed, you'll receive your refund within 3-5 business days.'' I have been checking my account since and still nothing. Etsy have not bothered to respond to any of my further enquiries. I just want my money back! Totally disappointed and frustrated.

Etsy sucks. They have the worst customer service that I have ever seen. If you have a problem, they don't help. You must resolve it on your own. Refund? I have been waiting for 2 weeks and still no refund. They continually say that their third party processor is having difficulty processing refunds. Not my problem. I personally will never forget this experience. I will never ever shop on this website. Amazon, eBay, Bonanza all are better websites, that appreciate and support their customers.

I have found that most if not all the 'Psychics' on Etsy are fakes, fraudsters and are just into trickery for a quick buck. Etsy did NOTHING to help when I complained recently. I am not sure who leaves good reviews for these people but in my experience there is not even one good 'psychic' there. eBay got rid of these people for a reason, so they all went to Etsy. After reading the other reviews here about Etsy, I will not buy anything else on that site.

I had cancelled 3 purchases on Etsy.com, and the vendors had graciously processed the cancellations. I knew I might have to wait a little longer for the refund to arrive as Etsy was having problems with its third party payment processor. I needed the funds and was checking my account frequently to see whether they'd arrived. Saturday July 16, I woke up to find out that all three charges had been DEBITED - not refunded - to my account. I had paid for all three cancelled purchases twice, without authorization.

Vendor was nice about refunding me for a (very petite fitting female) shirt that was ordered. The refund took so long then received an email last night saying it had processed in full... Received another email this morning saying it was refunded incorrectly as complete amount should have been only a partial refund. I was not told this at time vendor agreed to refund and I will be charged another $4.00 to make up the difference. I will not be reimbursed for shipping that was $4.00 for a thin and small tshirt and was only shipped in an envelope! Will NOT use Etsy again and sorry that was my first time. BTW vendor states IF NOT SATISFIED return for a full refund.

I was promised delivery within a week and paid for express delivery but I did not get the item for some weeks and then had difficulty with customs as I am in the UK. I had made it clear that the dress was to be used as a costume for a play. I found the shops attitude totally unhelpful because the dress did not arrive on time for the play so was no use to me. They refused to give me a refund. Some time has passed but they knew the circumstances and this is a bullish attitude. They still sell this dress and it would not be a hardship to them to accept a return. As it is I have lost an awful lot of money on wasted postage and customs fees and I would still have to pay postage back. I would not recommend buying from these people at all.

I was looking for any Seahawks vintage. AMANDA ** has a lot calls vintage but they have the new logos. They are NOT vintage. I am curious if these are real. It got my attention because I myself sells vintage which only sports stuff. I knew what vintage are. She has a lot of fraud on her site. She also have Seattle Mariners claimed that it was from the 80's but they never have that logo on the 80's. I am a collector and I don't like when someone posting misrepresent what they are selling. Be Aware what you are buying on her site. I'm a Hispanic and the Mexican Baja Poncho's that she says are vintage are new. You can buy at the store today or online cost as low as $10.00 again BE AWARE what you are buying on her site.

As a first time Etsy shopper I found the site unfriendly to the consumer. I mistakenly assumed it would be like Amazon and eBay. Vendor and Etsy policies are hard to find. There was no place I could leave a review.

Very bad experience. Complained to Etsy was forced to go through their complaints system including an escalation process which involves lots of typing and making photos to show very poor quality for Etsy just to dismiss the claim without any explanation or reason. The Etsy seller was PandorasClosetbyAJ... Best to avoid ETSY... PERIOD.

I have been a seller on Etsy for 2 years now. This is how I make a living, selling custom illustrated shoes. WHEN a technical issues arises which is very frequently, there is no way to get help. There are 2 options to make it appear you have support. One is "write an email to Etsy". The last email I wrote to them took 8 days to respond. 4 others went unanswered altogether. These were inquiries about a customer of mine, and we need help right away. I lost a couple hundred dollars due to Etsy's lack of communication.

Bought 2 shells on Etsy, shown was a Bear Claw sea shell. Has light brown markings on the shell. The shell arrived. It is total white. I bought a Squamosa Shell. Was not in Michael's description. It is perm. glued closed! I asked Michael to replace both shells. He said no... This is a bait and switch. MORE people should complain on FACEBOOK. Etsy is not helping me. I asked them to call me. I asked for their phone number. They gave me an 800. Tried calling for 3 different days. All you get is "We can't take your call right now"... These companies wants us to LIKE them on FACEBOOK. I am going to complain and keep complaining about them on FACEBOOK!!!

Someone stole my credit card and purchase several hundred dollars worth of merchandise and I have not been able to get ANY assistance or support from this website!!!

I ordered a custom crocheted dress from this shop. I corresponded directly with Mariam **. She suggested that I pay directly to her through PayPal, as the percent fee from Etsy was too high. I obliged, which in hindsight was a mistake. I sent her all of my measurements as requested. When I received my dress, it was nothing like the picture and was at least 2 sizes too big. The yarn used was not in keeping to the pattern either. I expressed my disappointment to her and was treated rudely and reminded that it was a custom order and no returns. I did not expect to mail it back to Australia, however, it was not what you would expect for $300.00.

I have order two items off of this website from two different buyers. Both items were broken or chipped. These items were not described this way, and it seems like the pictures were taken prior to damage. One item was truly broken in half and it was packed that way. I would give them a zero rating, but that's not allowed.

I attempted to post a complaint against a seller regarding an inferior product I ordered from the seller PearlsGemsnCrystals and my post was immediately removed. Consumers do not have a venue of recourse against an unethical seller on Etsy.

Last December 10, 2015 - I opened my shop on my 40th birthday and I sold more than 150 sales since then. Now, Etsy shut down my shop without any notice or warnings. I've checked emails, Etsy never sent me any warnings or notices why my shop shut down. I attempted to contact Etsy since three days! So Etsy has poor customer service, it has no phone numbers or business address. It broke my heart as my shop was first opened on my birthday. So I already opened my shop in Storenvy.com and Ebay.com to start over again with my products. If you are planning to open a new shop in Etsy, don't do this. I'd recommend that you can open your shop in both Ebay.com and Storenvy.com, they both are wonderful customer service and they have confirmed phone numbers + business address.

I purchased an item as a Mother's Day gift - it was never received. I tried to work with the seller, the postal service and Etsy to find the item or to refund or resend it. Nothing was done. The item was never found, and frankly, may never have been shipped as the postal service had no record of it. I was astonished at the lack of support, or consideration from this seller and from Etsy.

If I could give Etsy negative or zero stars I would. Etsy will not list gift baskets or party supplies that I put together. Their customer service is sub par and prefer to delete listings you pay for and suspend your account without giving you an opportunity to delete or change your listing. They should refund the money and be friendlier and helpful. I will not recommend or purchase from Etsy ever again. eBay is a million times better.

This shop is selling garments that are for sale on Alibaba and has done nothing but spam products. I contacted Etsy about this abuse and still nothing has been done. They have 315 items listed and they are all nearly the same product! How can Etsy let a shop manipulate its market and provide such bad customer experience.

We produce the jeans in Russia, limited collections, 15pcs/style only. There were 3 items in stock, which we decided to put in Etsy for the first try. We were so happy to know about this website and excited to try how it works. I registered there first and my wife opened the shop with 1 product available. 5 min. after the confirmation email and Etsy service fee transaction the account was blocked without any explanations or notifications. My wife wrote the email to them immediately to discover the problem, the reply was copypasted from what they normally reply to show that the website is working properly - "You do not correspond the Policies." After checking the Policies carefully no crime from her side was identified.

I sell my jewelry and have had decent reviews except one. Though the picture clearly showed the bracelet had a specific clasp, after she received it, she complained about the clasp. I offered to fix it for free to what she wanted. She had already purchased a necklace and earrings and left a glowing review. But she made no attempt to contact me and left a very poor review which totally surprised me. There was nothing wrong with the bracelet and it was very sturdy and well done.

I placed an order for my 5.27.2016 vow renewal. I was sent a message the item would be shipped 5.30.3016. I requested to cancel. The seller stated she could complete by 5.20.2016. The topper was to be our initials J & S. Received topper initials L & S and it looked cheap for $149. Seller said need 14 days to replace??? After the event really I ended up going Michael's getting a $20 topper. Refusing to refund my money for panache bride mistake!!! Etsy closed the case without resolution. All I want is my $149+tax refunded.

The return policy is not listed in any way upfront. You have to go to the policy tab to get this information... which I didn't but I've never had a problem making returns. Also I ordered these items 6 weeks before needing them and had to contact them to make sure I got it on time. It arrived one day before... besides the shawls I ordered didn't fit correctly, the seller would not refund my money. I will never use this website again and I'm sorry I didn't read all the reviews beforehand. DO NOT BUY FROM THIS WEBSITE UNLESS YOU READ THE POLICY ON RETURNS... NO WAY TO DO BUSINESS.

Never buy from Etsy! I ordered a T-shirt (over $40.00) on April 28th and still have not received it, and today is June 3rd. I wish I had read all these reports before buying from Etsy. They have the worst customer service I have ever encountered. Etsy only cares about their sellers, because that's how they get their money, not from the products sold.

My son's first birthday is coming up so I found some really cute things on this site. The first item was a invitation. Tried to contact her multiple times for a week and she never replied. Finally complained to Etsy and can't make a claim till next week which is like 3 weeks after I ordered. They kept saying try to resolve issue with seller. Um that's kinda hard when they won't reply. So I finally contacted PayPal to get my refund. Second item is a smash cake outfit from a totally different shop. It's been 2 weeks. Finally tried contacting them 3 times now and no response. Etsy needs to do a better job at making sure their sellers are responsible and actually do what they say they will. Replying to their customers would be nice too. Will never go through Etsy again. I'm so disappointed.

I placed an order through Etsy. I contacted them stating I never received the order. All they said was you have to contact the seller. I explained that it won't allow me to open up the receipt. When you click on 'Receipt', it does nothing. I wish I had seen these reviews before I ordered from Etsy. Now I am out $80.00 with nothing to show for it. I will never order from them again! BUYER BEWARE!!!

Buying online is risky -- especially risky on Etsy. Etsy has THE WORST customer service. I actually think it doesn't exist and that is why scams take on their site all the time. I purchased a piece of jewelry -- promised to ship in 24 hours, didn't. Charged PayPal 3 WEEKS later... and sent me an EMPTY BOX plus charged me for shipping when post says "free". Etsy... round and round... nobody to talk to. Protecting the seller. Scammers find their way here. Why not. They are complacent.

I have purchased from Etsy over the years because I like to buy American Made goods. I purchased a lunch bag over a month ago. I had to follow up twice with the seller to get the thing shipped to me. I did get it and there's a tag that says this "handmade item" was made in China. So I bought a shoddy piece of merchandise for $12 that the seller probably paid $2.00 for. This is the second time this happened to me. From now on, I am specifically asking if the item was made in china. Because I will not buy it. I left a post on the Etsy forum expressing my disappointment and it was promptly removed. Be careful.

I would never recommend buying anything that cost more than ten dollars on Etsy, and then only if you could afford to throw the ten dollars away. I bought an expensive, hand-made rug which started to fall apart and look worn and shabby after just a few months. Before buying it, I contacted the seller and told her exactly where and how the rug would be used in my home. She assured me that the rug was made to last. Well, it wasn't but that's not the issue I had with Etsy – buyer beware, I fault myself. (FYI, the seller offered to try to repair the rug, but it's very heavy and I'd have to ship it across the country – too expensive! AND there's not much you can do for a worn-out looking rug.)

I've ordered from here several times, but confess I rarely use it due to these issues below. However, that considered, I've had more disappointments with Etsy than any other online retailer - and I do a lot of my shopping online. First, if you see something on Etsy that you like, type the same product or info into Google and you might find that it's not as unique as the seller claims it is. I almost bought a jacked up price ring but was lucky and the seller incorrectly listed my size when she didn't stock it. Annoying but, sure, we're all human. Found the same item on Amazon and a few other retailers!

I purchased a pair of San Francisco Chuck Taylor sneakers for my wife from Etsy. When arrived, they were a bit large so the representative said to mail them back with a shoe that fit her, so she could match them. I never received any new sneakers, nor my wife's one good shoe. I've tried corresponding several times via email with no response. This has been close to a year.

I purchased an expensive custom table top from one of Etsy's sellers: GreatSpirit Hardwoods/SpiritCraft Design. The item arrived 5 weeks late and was damaged and defective. Repair cost exceeded $600.00. The seller refused to pay anything and Etsy refused to intervene. Apparently Etsy offers no buyer protection whatsoever! You're completely on your own if there's a problem. Customer service is non-existent. Avoid buying from Etsy!

I bought a watch that didn't work and sent it back. Seller claimed he didn't get it though I had pictures of the addressed package and the purchase receipt for the registered mail. I had a trace on the package and the post office said it was delivered. Etsy still drag around for a couple weeks then threatened the seller to remove his account. How does that get my money back? I had to take it to the credit card co and wait another month after wasting my time with Etsy CS. Can you get some good deals here... yes. Can you get ripped off... yes. Will Etsy help? They didn't help me. Just wasted my time. This is why sellers come to Etsy... most on Etsy are eBay rejects.

If you have an issue, Etsy does not support you in the least. Approach every transaction as though you're willing to risk the money. I bought $60 worth of merchandise from a woman who ended up being psychotic -- clearly shown in my email exchanges with her. She took my $ and sent me something completely different from what I ordered. Despite repeated requests to Etsy to help, and providing massive amounts of evidence to support my claim, Etsy did not respond to my requests for review and eventually told me that my case was solved. What?

Ordered as a present for a 21st birthday. I will be giving the gift as it was requested, but not what I was expecting. Firstly, I ordered it on 25/4/16 and it wasn't dispatched until 3/5/16. 8 days is a long time to take to dispatch an order. Secondly, very poor contents which I didn't think matched the description - a box containing 6 sheets of writing paper, a flimsy guide book which was not the best quality, ink, pen, nib and a pen holder - cost £55.00 (I would have paid £20 max if I'd seen it first). Thirdly, postage was charged at £8.00. It actually cost £2.85, as printed on the stamp. Even if you added the cost of the brown padded envelope this is a very inflated postage price. Someone is doing very well out of all of this. Overall, not very impressed.

Be warned before making a big purchase off of Etsy. I feel misled and scammed by a seller who didn't give me what we ordered! I will only purchase items now from a trusted seller. This was a very expensive gift from my teen daughter and husband - 395.00. Seller got upset after my honest, personal review. I did not receive what I thought I was getting. Seller admitted they reused their pictures. I thought I was getting the item as advertised and in the pictures, nowhere in their listing did they state item in pictures are examples of their work. Also stated no returns or refunds. ONLY stated AFTER I left a honest and personal review of what I purchased that they would've offered a refund. Well do you offer returns or refunds or pick and choose?

I bought an item from Etsy - never arrived. Seller would not refund my money. Complained to Etsy who sided with seller. They said that the item had been shipped. Yes I know that but I never received it. Do not purchase from this site. Buyer beware. Customer service non existent.

Some sellers are TRULY good on Etsy. I just bought a wedding dress and a shawl with them - both great value and exactly as described - beautiful. Sadly though my latest purchase were two bangles which were supposed to be 'gold plated brass and gemstones' from ** - the things which arrived looked like the image of the items I bought in only the loosest sense. They were light as - well plastic - no way were they brass and gemstones. There was a bubble in one of the 'gems' - clearly plastic crap. Instead of apologising, Etsy instead accused ME of trying to EXTORT the seller when I messaged her and told her to refund me the item + shipping since it was NOT as described! This is incredible. The seller has agreed after my chasing her AGAIN to refund the items but NOT THE SHIPPING which from UK to NY is EXPENSIVE.

I purchased a Herkimer diamond bracelet from Darla from beadingbamma on March 20, 2016 and paid $6 extra to upgrade it to a thicker chain and another $6 to upgrade the lobster clasp to a box clasp. I sent Darla 3 separate convos specifically stating that the clasp has to be as strong and secure as possible. The bracelet arrived a week later with a broken, bent clasp that wouldn't stay locked. Immediately upon opening the package and seeing the clasp I sent Darla a convo telling her the clasp is broken and doesn't stay locked. She told me to return the bracelet and she would replace the clasp with a standard lobster clasp. Since it was obvious to me that Darla and I don't share the same definition of a strong, secure clasp, and since I had already waited a week for this bracelet, and returning it would mean another 2-3 weeks before I received it back, I offered to take it to a local jeweler to see if he could repair the clasp.

When you submit pictures that show an obvious difference in production of 7 t-shirts and Etsy decides there was no issue with your order - so they close your case is ludicrous! I approved multi-colored polka-dots & multi-colored stripes but received polka-dots/stripes in a solid color that varies between shirts. Not what we agreed on but according to Etsy the seller, Grangie's Gifts, was not at any fault. $168 for 7 WRONG shirts. Ridiculous Etsy!

I have had the worst experience with this company. This company has no sense of integrity and definitely no business ethic. I ordered an 18 inch necklace. I really enjoyed it so I decided to order another 18 inch necklace however it came on a 16-inch chain. When I contacted the seller they told me that they would send me a free necklace that would be 18 inches and that they looked into the issue and one of their new people had mistaken my chain length. The next chain I received was also 16 inches and I placed both the chains next to my first initial purchase to show the difference in length.

Ordered from 5 different shops. Only 2 were good experiences. Aura Heels - item was perfect - no issues with shipping or anything. Blankie Tails - item was damaged but they sent a new one without any questions. The worst one was from KulturShop. She was determined to try and rip me off after she read my order wrong. Thankfully I was able to get my money back but still had to pay for the return shipment twice because she purposely misinformed me the first time. She tried every trick in the book to not give me the refund. Just a whole bunch of bs dealing with these shops. It's unfortunate.

I spent days checking out this homemade soap/lotion store before I ordered. I made up my mind and ordered a shea and mango butter. I ordered on the 2nd, my so called order didn't "arrive" until the 14th. And guess what, it shows delivered, but there was NEVER anything in my box! I contacted Jessica, the barren shop owner. She was unapologetic (great customer retention skills) told me to take it up with the post office. They're not going to admit that they misdelivered my mail. I know they did because we have cluster mailboxes. So I'm sol and the shop owner quit responding. She must be really hard up for 4.95. Never using Etsy again. They wouldn't even look at my case.

I purchased a bangle mid December for a Christmas gift for my granddaughter. It was too small, so the seller told me to send it back to her and she would re-size it - which I did and she received on January 13. Weeks went by without a word from the seller. I contacted her on January 20 and 27. She responded on January 27 and said she was shipping the bangle on January 28. On February 11, 19, 25, March 4 and 10 I send conversations to the seller requesting an update on my shipment. Today is March 16 and I haven't heard a word from her. It's like she disappeared off the face of the earth. She does beautiful work but lacks in Customer Service. I have also sent 2 emails to Etsy requesting someone contact me - but haven't heard back. My advice - STAY AWAY FROM ETSY. It's a shame - I would have purchased additional items from this seller.

I made an order during February of upward along $200+ ordering a number of items for a gift I wanted to make for many friends. I ordered a number of decals to customize video game systems and I was assured I would be receiving my order within a couple weeks so I purchased many supplies to complete this project. Yet to my dismay when I woke up to an order cancellation email that was sent to me by EpicPALdesigns that my order has been cancelled. They have repeatedly just ignored my messages and will not give an explanation for this despite the fact that we had prior communication with a set time frame. This is both unreliable and unprofessional and Etsy should not be putting up with such behavior. It's not about the money, but about the unprofessional practices this shop uses. Be wary shopping with EpicPALdesigns.

I ordered a handmade shower curtain for $199.00. When I got it, it was not like the picture. It had a totally different look to it. They put the problem over to one person to decide about my refund and after months they said that the seller was not willing to do anything about it so they were not as well. Basically told me to drop it or they would ban me from the site. I told them that wasn't fair so I wanted to speak to someone higher up. Not only would they not let me speak to anyone else but they banned me from the site even when they took monies out of my account for other items I haven't even got yet and have no way of tracking them!!!

Website link for vendor: https://www.etsy.com/shop/laplumeblanche. Ordered a crystal necklace on a gold chain. Came, wasn't the product pictured on vendor's own site, she told me to ship it back to her and she would replace it. So I pay $17 to ship it back, now I'm out $48 total and she tells me she never received the package. So not only am I out $48 because this shady person with this site doesn't send me what she has pictured on her own site but I have no necklace at all.

Purchased a shirt over a week ago still hasn't been shipped. Have sent three emails to the shop with no reply. Etsy was no help and rude when I was contacted. I will not ship here again and I hope people read these reviews before purchasing, sure wish I had of.

Ordered 5 different items from 5 different shops. All were negative except for one. The most current one the seller sent me the wrong item. She asked for it to be returned but did not give a proper address and now she claims it's lost when it is at the USPS waiting for her to pick it up. I called and spoke with the USPS and they explained that she does have a box there and with in fact two packages, including mine, waiting for her to pick up. Seller messed up my order, refuses to give me the "correct" return address, and is holding me, the buyer, accountable. How is this acceptable?! This is the short version - I will provide a more detailed version if needed.

I'm a seller on etsy. I have good reviews from my buyers. I always send the items on time and the items look personally like they do in pictures. But it's been already 5 orders etsy does not pay me. Etsy charged the money to the buyers and they have already received the items about 15 days ago but etsy has not paid me the amount yet. What can I do??

I ordered 50 3' scalloped circles (craft item) in Feb 11, 2016. The seller was Laura **. When I did not receive the item by Feb 15th, I reached out by email to both Etsy and L. **. Etsy did nothing but advise me to contact the seller via their internal email system. The seller advised me she sent it USPS on Feb 16, 2016 and said there was nothing she could do once it shipped. She said I had to check the USPS, and gave me the tracking number. I did just that, even though I felt it was her responsibility to do the checking.

Does anyone feel like Etsy is just a place for deadbeats and losers to open up shops, only to drop the ball completely and mishandle online transactions? I've had to open a case TWICE for two separate sellers of Etsy because they are pulling the typical BS that I've been noticing lately. Allow me to give you an example: You purchase an item and expect it to be shipped within a timely manner, since the description of the item clearly states: "ready to ship in 3-5 business days". A week goes by, and the seller finally creates a shipping label for it.

So, first this isn't about the money... It's only $39.50. This is about the principle. I placed an order for a monitor stand with HOMEbyTAKE on 1/9/2016 through Etsy. After I realized the stand was not going to fit in the intended spot I reached out to the seller to cancel the order. The order had not even been shipped. This was sent on 1/12/2016. On 1/14/2016, I saw the status of the order had not changed. I emailed the seller... No response. I reached out to Etsy customer service and they investigated and cancelled the order since there was no response. 2/3/2016, still no refund. I reached out to Etsy again and they passed the buck and said it's on PayPal now (2/4/2016). But in the meantime, HOMEbyTAKE emailed me back finally 2/10/2016 that he would refund my money back. 2/15/2016 still no money. I have sent him more emails but nothing. I would stay away from this guy. He is working overseas and doesn't seem to care.

I put a painting in layaway in mid November. I paid $175.00 and balance due was $118 due in 30. I contacted the seller before time was up and paid the balance. The seller created a shipping label on Dec 19th but the USPS did not show it received. After a week, I contacted her and she claimed post offices never scan in items, only scan them when about to be delivered. I have been buying online since 2001 and knew that was untrue. She said she would check her post office on her end.

I made a purchase of a Catholic Saint of All Things. Everything has gone wrong. I have discovered you are at the mercy of any psycho who wants to run a "business" with no business license or even responsibility to do anything according to any standard business practices that we all abide by. Etsy shields this business at all costs. If the business chooses to no longer speak with you because they are a vindictive child with no business selling anything to the public, you are at their mercy. I've had to contest the charge to my card, place a BBB complaint, and not yet reached a resolution. You cannot even get the "business" owner's address. What a concept. Etsy sits back, collects the money, and accepts zero responsibility. Great business idea actually. Ingenious.

Etsy now has a group "follow me and I will follow you" or something to that effect. They want you to click on another shop and favourite it, as well as all the shop items... Each time an item is "favourited" it shows up as a view and you are charged for it. After refusing to pay my shop fees for December because of this increase in "views" and charges, my shop was suspended.

I bought a pirates costume on 8/16/15 prepaid 190.00 delivery date 3-4 weeks. September 15 roll by I send her an email, material is back order. Fine, I need it by October 30. After 10 emails I finally get it shipped a partial. Sent another 10 emails. Now it's past 30 days. I file a complaint with Etsy on November 15th they tell me it too late to do anything. So I ask for her address and phone number. They inform me they do not have any of that information. Really? This is their revenue. You always have a customer database. So I ask Etsy to help connect me with the vendor and they inform me it cannot be done. Etsy sends me how to file Internet fraud to the Fbi. Which I did on both Etsy and Scalarags and bygone threads. 6 months later after tracking the vendor down I finally got what I paid for.

Etsy promotes its products as handmade, original. That is not what Etsy is. I recently purchased very poor quality leggings (5 pairs) from what I thought was a small company - Single person owned and operated; at least that is what Rainbow Rules (the company I purchased from) lead you to believe. The leggings were cheap, mass produced and with tags inside that read "Made in China". Thin fabric and poor stitching. The company accepted returns but the package had to be shipped to England for $30. My total loss for postage was over $40.

On December 7th I ordered a pipe lamp from a seller on Etsy, I explained I needed the lamp before Christmas 2015 and paid the fee. Usually when I buy something on Etsy, I am given a tracking number for my purchases. The only thing different with this specific transaction was that the seller said "Thank you for your purchase" and nothing, no tracking but since it was a busy month I thought the tracking info would come in a separate email.

I ordered two shirts from Lindsay ** from the store LINDSxoPRESSES. I sent her my two designs to print on the shirts and she agreed. When I got the shirts, I was terrified. She completely changed my fonts and did not use my file! She also did not follow my placement diagram and made up her own. Lindsay's defense was how she thought the shirts looked nice and she stood behind the quality. Um... Who cares if the shirts are in good quality? The point is that she DID NOT follow my designs! If there were issues using my designs, she could have told me, but nope. No communication.

Colour, style incorrect. Received Orange not Beige. Style not as ordered. Useless! Impossible to find a way of filing complaint. Very expensive and cannot contact other by phone from Uk to USA. Complain to MasterCard Uk payment made. Never again unless some notice is taken of this report and contact made.

I bought before Christmas a wood family jigsaw and I didn't receive anything. I complained but they didn't resolved the case. I didn't received the money back and I will NEVER buy again from Etsy.com.

My son found some Nike shoes he liked on Etsy. I checked the site and the description. The ad stated made in America. We ordered the shoes and paid $135.00. It took much longer than stated to receive the item. As it turns out they were shipped from China. Upon receiving them they were obviously fake. We took them to a local retailer and this was verified. I tried to send the retail site emails. I was sent an email with a link for the seller but it didn't work. I sent several emails to the Etsy and they were never acknowledged. I understand there are different sellers but Etsy never contacted me concerning my requests. The shoes my son spent his hard earned money on weren't even worth $35.00.

I ordered a handmade rustic table and bench from a seller on Etsy August 16, 2016. The guy who was making the furniture kept stalling and stalling with one excuse after another. Since the proceeds were going to a charity dealing with autism in Fresno, CA I had more patience than I would have normally. By the time the bench was shipped then the table top two weeks after it was already November and whatever recourse I had via Etsy was over. When the furniture arrived it was not the specs I had given him...none of it would fit in my small dining area. The seller refused to refund me saying "You got your table, now get lost." I filed a case with the Better Business Bureau but Etsy refused to reimburse me. Luckily I do have everything in writing because the seller would only communicate via text message.

I love supporting creativity and small business, and it was my first time making a purchase on Etsy. It took over two months for me to receive this shirt. My messages to the seller were ignored. I had to open case and eventually came into contact with the insolent shop owner Albert **. I had to continue to remind them to send me the sweater I paid for. I ordered it on Jan. 20 and it finally came April 3. I ordered a regular crewneck sweater but they sent me a crop sweater. When I contacted the shop, I received a rude reply. For what I paid for, it really wasn't worth it. The owners handle business very unprofessionally. Waste of $40. Don't make my mistake. On top of that, many parts of the Etsy website don't work. Etsy is a great place for people to commit fraud. Avoid this website and especially THAT SHOPPE! Never again!

I bought on Etsy a card from Message Me This to be sent to UK for Xmas, it was on the 15th of December that I placed the order and I paid the expedited service to have it delivered. It is the 30th and it has not been delivered yet, no possible refunds, no follow up on my tracking questions and it will not be delivered. They have to go and pick it up, and I paid for the service... A LOT! It is very frustrating, I've been on the phone for more than an hour without answer and the notes received from Etsy are just rude. I will never buy anything. It costed me a lot, the person who was supposed to receive it, it's not in UK anymore so he did not get it and it has been stressful as hell. I honestly hope no one has this same awful experience and just buy it somewhere else. I would be concerned to have that kind of customer service. I just lost my money, time and my boyfriend never got his gift.

I contracted with Arna ** from ArnasLovelyBoutique to make a baby shower gift. She advertises she can custom make to your color specifications. After 10 emails, and I finally show her a sample one in blue (as the baby is a boy), she tells me she can't obtain blue fabric, and only has yellow. Do not buy anything from this seller!! SHE TRIES TO MAKE YOU BUY THE ONLY THING SHE CAN MAKE, AND CONTRARY TO HER ADVERTISING, WILL NOT CUSTOM MAKE anything! She is a fraud!!!

Ordered an expensive Christmas curtain that was beautiful and amazing online. When I got mine, the picture was so blurry it made you dizzy. I contacted the seller immediately and he said there were no returns (which was NOT listed on the Etsy Site). I said I would be glad to ship it to the printers so they could see it. He said to take a picture. So I did even though the camera auto corrects for focus. He said the pictures were not good enough and it went down hill from there. As a customer if you receive a product that is not what was advertised, it is your responsibility to jump through hoops. The seller even said that he has been taken advantage of before so he couldn't help me. I WILL NEVER ORDER FROM THIS COMPANY! Try calling them if you want to see how customer focused they are.

Ordered necklace for my niece that lost a child. Was supposed to be made especially for her. Sent the information. Shop then noticed the initial that should be on it were wrong. Tried to contact the shop immediately but no answer. Tried everyday.

I ordered a Christmas tee shirt for a holiday party. It never even shipped, even after I sent an email asking for a tracking number. When I called Etsy to complain, they did not care at all. First time and LAST time I order anything from them.

I ordered an Endoskeleton prop for my FNaFF-crazy son for Christmas in September. It finally arrived yesterday. (I live in the UK- so OK: fair enough.) Now, I paid thirty dollars for this thing so I thought it would be a nice, bespoke bit of craftmanship. A bit rough round the edges; but so much the better. What I got was a hastily glued-together bit of foam with a cheap and nasty plastic ball glued to it; its two halves held together with sellotape. My son could have made it better in about twenty minutes with junk we have lying around the house. I am flabbergasted that a company can charge so much and take so long for so little. Seriously: do these people have a conscience at all? I need to be banned from buying presents.

Seriously. Some of the shops owners here have very bad customer service. When you have too many questions and they assume you just ask, don't buy. They think it is a waste of time and ignore you. Like that bake goods shop ** (RUDE). Etsy should allow people to give ratings on customer service skill even without buying. Etsy is disappointing me.

Etsy is an online shopping site from which I have purchased various bracelets made in Thailand, Bulgaria and the United States, and must compliment them for excellent service! I have had to contact the various suppliers within the site and I am very pleased to say that they have all been very courteous and kind.

I don't like how Etsy doesn't have shipping options, some online shoppers would like their purchases sooner than later. This was my very first time shopping with Etsy. I made the purchase in hopes I could contact the provider right away and request a quicker shipping option in order to get my package in before a certain date. I even said I would pay additional shipping charges. Unfortunately, the provider shipped my package before reviewing my message and now I don't have my package before Friday, it is coming the Tuesday after. I will return to sender for a refund since I don't need the sweaters anymore. This was my first and last transaction, and I will no longer be making purchases with Etsy. I'm very disappointed.

Once again I have received an email from the Etsy gods telling me my account has been suspended. They mirror the email, as I can see here, that many vendors receive. Here we are, Christmas season, and obviously Etsy has received a complaint that an item wasn't handmade. Strangely enough there are other shops who have very similar items to mine and they are open.

I ordered the $17 telephone "flip file" expecting no major problems. Wrong. I received the product promptly 2 weeks later. However, there was no paper in it thereby making the product nonfunctional. I called the only number of the party who sent it out and she advised me this was the "vintage" model which did not contain paper but could be used as a decorative display only. She did tell me to try to go to eBay and see if there was any company who could supply the 28 pages needed so I could actually use the product. I finally found it at Bates List Finder Refill for about another $18 plus shipping. Beware.

I ordered a $350 vintage fur coat. It was advertised as a Men's Unisex and had a pictures of a tall model wearing the coat so I could see it. I'm a petite 5'4 woman. When I received the coat I couldn't even fit my arm in the sleeve!!! It was unfortunate because I really wanted the coat. I immediately shipped the coat back at MY expense so that the seller wasn't out merchandise. I also contacted the seller and told her that I was doing so and that I expected a refund on my credit card once received. She refused delivery and the item was sent back to me! This fur coat was shipped in a tiny box!!! And now I'm out $400! The seller won't accept the return and refund my credit card.

I received the katana this morning. It was wrapped in half a box, all broken and the box wrapped in a black garbage bag!!! Not happy with the way it was shipped. Missing items, no cleaning kit, no stand, no box for the katana, no material sleeve for protection of the katana, no certificate of authenticity. A very cheaply made item, not the impression given on the Etsy website. EXTREMELY DISAPPOINTED and ripped off. If the business intends shipping the missing items, please learn how to package them before sending. Nothing was said about sending the items in separate packages. I expected the complete order.

I ordered 2 packages of Ritz dye on November 1st. I got a notification on Nov. 9th that it was finally shipped (it took them 9 days to send out 2 measly packages of dye?). As of today, November 20th, I STILL haven't received my package. The seller never actually sent tracking information - only a map of where the item is coming from & where it's being shipped to. I had to file a complaint with Etsy and with PayPal - and everyone was slow in processing anything. I will never purchase anything from them again & I warn all of you to go somewhere else to purchase. Otherwise, you may never receive your item.

This company has been a hellish night-mare from the on-set. Purchased LV and Gucci products via this site and non of the items were as described, to the point that I had my bank reverse the payment, with regards to one particular item! The other items were either "stinky / dirty," without serial numbers, even though it was being sold as new, not to mention their non-availability, which forces you to deal with their fraudulent sellers, while they further mis-treatment you, via the inbox conversation (B/S). I find both Etsy & the sellers, with whom I have dealt, to be seriously "trifling!" Lastly, because these were name brand items I have chosen to send them directly to the company, instead of returning it back to the seller, as I have already paid for the item and it is mine to do with, as I please, not to mention that the companies should know how that their brand is being very badly, misrepresented!

I have opened a shop with etsy, to sell homemade rings that my friends designs -- we are handmade. I searched on their page and many people were selling similar product. Next day I got this email from Etsy:

When I realized it would not be here by the time I was told, I asked to cancel my order and had to wait even longer. This whole exchange has been a huge hassle. If holding people's money until they give you 5 stars is how you get reviews you're lying to your customers. I just want to say I never an online purchase proved so difficult to me, I wish they could see the full conversation, and you decide who is acting attacker manner, and use policies that favor only the seller. Definitely not recommend this buyer or Etsy.com as a place as a reliable place to shop. I will not remove my review, even if it means losing my money.

I bought a "vintage vase" from a shop called FunkyFreshSheik, in Worcester, Massachusetts. I placed the order on 10/21, that day they charged my card. And that was it. Never any tracking information, my purchase never arrived. I tried contacting the seller numerous times with absolutely no response, not even an excuse. Just radio silence. I was trying to give them the benefit of the doubt. But on 11/9 I opened a "case" with Etsy. Still nothing. I got an automated email saying the case was open and that was it. I left several messages within the case. Still nothing. So I "escalated" the case. Still nothing. Finally days later, I got a prescripted email from an admin named "Logan" that said I HAD to give the seller time to respond and that he would "check back in a week".

We've been selling on Etsy for years. But this year we sold the most ever. I think 300 sales in 2 months. Everything was fine. But buyers began being... Finicky. Customers were writing in their notes things like "I need this in four days" (The shipping info is contained in our listings... Which are made to order and custom.) When the customer was contacted to rush the order... They never responded. If they received it in say 5 days... They'd write a bad review. Or lie about delivery. When it can be verified thru USPS. We even had a customer open a non delivery case when they received their item... Which was verified thru usps confirmation and the case was closed by etsy.

My item was never sent. It says it was sent a month after I ordered it but I never received it. Do not do business with this site. When you want to get a refund no one is there to help. Not to mention you're left with no product and the seller is left with your money! Etsy will not help get you your refund. It's you and the seller's problem, not theirs!

My shop was shut down due to another seller that thought I was someone else and vowed to get my shop closed on Etsy. I told her that I was not the person that she thought I was. I showed Etsy the exact messages and they did absolutely nothing. Then the other seller told Etsy to not allow me to contact her. Etsy told me that if I contacted her, then I would get a violation notice. So the other seller kept sending false infringement notices to Etsy and they shut me down.

Be warned: when you leave Etsy and get your own e-commerce website, Etsy will start posting ads online with your business name embedded where web searches for your company land potential customers in an effort to woo customers away from you to them. This is a very unethical company!

I just log in to my account and I did not realize my account just got closed from Etsy! I just sold my first item. What about the payment from the buyer? My item already ships thru USPS! Am I going to get my payment? I don't think it's right to closed an account without any warning, after all collecting listing fees and percentage. Anyone the same situation?

Placed order on ETSY on 10/23/15 with a company called Jimcreation. Order supposedly shipped (from where we do not know) (no tracking) on 10/29/15 and as of today (11/6/15) we have not received the goods. It was recommended from a close relative that we trying shopping on ETSY. We purchase online weekly throughout the year and have never had such a bad experience.... We only hope that when we do receive our order that it is what we expect it to be... We will no longer use ETSY for shopping.... The Murphy's.

I bought a zodiac necklace for 25$ on Etsy. It was written that it was a "handmade item". Then I discovered that it was 2$ on Alibaba!!! They even use the same picture!!! Etsy's answer about it...Report the item. I did it. And they did nothing!!! They refused to refund me. Fortunately, the seller refunded me the difference but Etsy have the worst customer service!!! People, don't buy from them. Go directly to Alibaba website!!!

I ordered a pair of earrings from Overspeed on Etsy to wear at my son's wedding. They did not arrive on time. I contacted the seller and she suggested that I give them to my son as an extra gift. I told her my son didn't wear earrings and asked her if hers did. I asked for a refund. She said she doesn't give refunds. After reporting her to Etsy, she said I could return them but I would have to pay shipping, which would be more than the earrings' cost. They were not only damaged, but I could have gotten a pair with better quality at the dollar store.

I ordered a set of mommy and me headbands early August (it is now November 1). They were never mailed to me. I emailed the seller several times with no response! Wow Jennifer Jones way to be professional. I am extremely upset and dissatisfied. I will be sure to NEVER use this site again and also make sure no one that I know does!!!

Seller "workingforanangel" purchases most items for her shop directly from eBay and then re-sells them in her shop for double and sometimes triple of what she paid for. She doesn't accept direct checkout or PayPal and only accepts postal money orders. If your payment is late beyond your control she cancels your purchase without contacting you first! She's very rude and nasty once you question her and goes on to say that you're a banned buyer from Etsy using another username!

The sellers are too arrogant. They do not care about the customer satisfaction. Etsy allows sellers to delete the bad reviews. Please see the images attached.

After 5 years of selling on Etsy.com with sales of over $300,000 and plus I awoke one morning to a message saying my account was suspended for good for fee avoidance. I immediately filed an appeal as I had no other way to contact them since now the phone option no longer appeared in my account help section. I sent over 100 emails and finally via twitter they confirmed appeals had my email. It's been over a month and despite countless emails to absolutely everyone I could think of no answer. I have begged and pleaded to know what fee I avoided and cannot even get an answer as to what I am accused of. I cannot even defend myself against claims against me. Etsy does not operate by the rules of innocent until proven guilty or even the right to know what you're accused of or to defend yourself.

I ordered a product Oct. 3rd for a gift to be given Oct 20th. I was charged, and the ship date was set for Oct 9th. By Oct 12th the item still was not shipped, I attempted to contact the seller twice with no reply. I finally opened a case on Oct 15th and the seller e-mailed me then saying what a great product he had, and it was just taking longer to make. I replied that if it was not received by the 20th that I wanted a refund. He did not reply. On Oct 19th the item still was not shipped and I demanded a refund since it was obvious that the item was not going to be received on time. I received no reply at all from the seller or Etsy. I received the item too late and Etsy took it upon themselves to close the case! The item was shipped 11 days late and not even received on time. I closed my account and will never purchase anything from them again. This is definitely going to be my first and last experience with them.

I sold a pretty brown wool blanket that had three brown bands dark to light at each end. I supplied 7 pictures total and stated to the buyer that the blanket was "completely out of square". The purchase was made on August 19th delivered on 0824. On September 2nd I received an email from the buyer asking for a refund because of the out of squareness and she stated "the vintage wool blanket had an odor". Given the buyer was made clearly aware of the out of squareness of the blanket and since I know the lengths I go to ensuring the cleanliness and freshness of my linens. Whatever odor it had was very minor and associated with what is to be expected with the purchase of a vintage wool blanket. For these lukewarm reasons I denied the refund but did offer a store credit for the amount of the purchase.

Their sellers are rude and charge way over shipping cost to ship items out 7 days from your purchased item. That's what happened to me. Not only that they were rude about it when I inquired about it. Etsy seems to hide from the customers too. You can't convo them unless you open a case. Sellers should not be allowed to pick and choose their shipping date. They should have a time limit and Etsy should have a customer service department.

I purchased a pair of $250 pink emerald handcrafted earrings. At least I think they were pink emerald, but I am not certain now, as the stones faded from a light peach to cloudy white. I did a little research on gemology forums and blogs, and read varying information about pink emerald and how it fades when exposed to sunlight. I contacted the seller and asked her if the earrings were heat-treated and explained that they had faded noticeably and lost color and should I have expected this, and not have worn them in the daytime?

I made my first few Etsy purchases over a week ago. The next morning I noticed on my bank card that there was additional $73 purchase. I contacted the seller, PayPal and Etsy. Seller has sent rude and threatening messages. Etsy does nothing and my money was not returned yet. Etsy shopping has turned into a nightmare. I won't be back and would recommend you don't shop with them. Etsy has not helped at all and don't hold sellers accountable. Customer service should be important to Etsy.

Etsy closed my store and my second store that had sold completely different items than the first. They refuse to contact me and I am unable to even view address of customers who have pending orders. Horrible experience. Sell somewhere else.

I enjoyed looking at Etsy items last night. I did not create an account, just looked a lot of jewelry and clothes. I did not order anything because I do not even know how to answer. I looked at my bank account online and I had 2 purchases on my debit card totaling about $80. And I have no clue what or who is sending what. How could this have happened? I am going to call my bank and get them to investigate. Just a warning. I have never had anything happen like this before. The new debit card has never been used or put on any order on computer. How can I find out what was ordered?

I purchased a $328 bag from a seller in Italy via Etsy. The bag was handmade, leather, and SUPPOSED to be high quality. I bought the bag for a trip to Europe and Africa. Before I even made it out of the US, the bag started to rip. I took all non-essentials out of the bag and basically had a wallet and passports and phone in the bag even though it is a huge purse/overnight bag. I sent the seller pics while at JFK getting ready to board the plane. He apologized and asked for me to send it back to fix. He assured me it would not break completely. When I landed in Spain about 8 hours later, I was waiting for my luggage to come down the carousel and picked up my bag, and the strap came off completely. I barely had anything in it and it had a big hole where the strap was. Again, I emailed the seller, he apologized and asked me to return the bag.

I am not sure it is Etsy having the bad customer service but every company I have dealt with on their site I have problems with. So I am not sure I will come back to their site. I do like however, that they have unique items for sale but all of their vendors have poor customer service. I have order items a month or more in advance hoping it would arrive and they do not. This is very disappointing. Amazon has done something right by giving you fast shipping and great customer service with communication which Etsy does not have. Please look at what Amazon is doing and follow their lead and you would be a great company because you have great products from people that are not from cookie cutter companies.

I bought a Swarovski necklace (from Egypt) for my wedding (mistake #1). I ordered it in white. In the picture she had white, ivory and beige. When I received it, it was ivory. AmbrosiaBridal (Renee) tried to tell me that it was white. Then she claimed I was blackmailing her. Then she accused me of wearing it and I just wanted it for free. I called Etsy at least 10 times to resolve this matter. I get an email out of the blue saying my case was closed because (Etsy) has determined that I wore it. REALLY??? I have NEVER been treated like that in my life. I have spent more money on Etsy, than Renee has selling overpriced necklaces. I will never buy anything from Egypt again!

Unable to leave a review on a seller that produced very bad workmanship and damage on a purchased item that was sent back and I was refunded through PayPal. Etsy stated I was past the deadline for leaving a review even though the seller was in the US and time taken for the article to get back had taken me over. The seller stated the transaction had been cancelled even though it hadn't! It was not cancelled at all, it was bad workmanship and damaged. Etsy should have intervened by not allowing the seller to put the status as cancelled. This is not protecting the public. Etsy admitted to seeing the attached photos and saw the conversation where the seller stated "actually, I don't see anything wrong".

Etsy has truly horrible customer service. Although I love their items, the only way to contact them is through an email or to open "a case" on their site. You are not allowed to "open a case" about an item until a month's time after your purchase. I have ordered two items through Etsy now, been charged from them, contacted the seller, and still did not receive my items on time. This company has grown large enough by now to at least have a 1-800 customer support number. I will not be doing business with them again and do not recommend purchasing anything through them. I support the shops on Etsy, but believe another company should set up the same model that knows how to treat their customers and put Etsy out of business. You're truly falling down on the job Etsy and you've lost my business forever.

I ordered an item from Etsy on Aug 18, 2015. The payment was deducted from my account and to-date I have not received the item though not through my lack of trying to contact the seller or Etsy. The information for my email is incorrect (probably my error) which I have tried to correct several times. However, you cannot request customer support, a return phone call, or even contact the seller without the correct email. You cannot get a password reset, or even change your email because the original email is wrong and it is impossible to change.

I opened my Etsy store, Vintage Vixen's Attic years ago. I had used the name in the early 1990s in some brick and mortar stores in NJ. Last week I got a email from the owner of Vintage Vixen Clothing complaining I was infringing on her trademark, which dates from what I saw from 2015, well after my usage began. She rudely claimed I had one week to change MY name. The 2 names are not the SAME - do not show up in the same google search of each name and no reviews have been posted claiming anyone has been confused between the 2 names. Her store has 4k listings, mine 30. Hers is a typical retail vintage store, where mine PLAINLY states mine is to sell off the estate of my aunt, who was a Broadway actress in the 1920's. Really, anyone confused here?

I created an account on Etsy as required to purchase an object from a shop registered on their website, only to discover that my account had been canceled. I contacted the legal department and got the following answer: “This is ** from Etsy's Marketplace Integrity team. Your account has been identified as high-risk based on a close review of your account information. For this reason, Etsy has elected to revoke your account privileges permanently. Your other Etsy accounts may be suspended as well. Please do not open any other accounts on Etsy. They will be closed immediately and without notice. We're sorry we're unable to accommodate your listings and wish you the best in finding the appropriate venue for them.” So basically Etsy reserves the right to cancel your account at any time with no other forms of explanation. Not that it is going to ruin my day but I believe consumers wanting to shop on Etsy should be made aware of that.

I ordered a bed from TheShopatRockCreek through Etsy - payment was made at time the order was placed, in April. Because it was a custom order I was told that it would be a few months but date kept getting delayed and finally after 6 months I finally received the bed. 3 months into having the bed it cracked. I tried to complain/write a review to Etsy but they informed me there's nothing they can do because my window of opportunity to file a complaint had closed. Etsy only gives you 60 days. So Etsy does nothing. I finally got hold of someone at TheShopatRockCreek and once they realized why I was calling they took my information and have not returned my call. They have not been answering any of my calls and are deliberately avoiding me. Do not do business with ETSY or TheShopatRockCreek. They do not stand behind their products and have no regard for customer service or providing a decent product.

Could not log in. Reset pw. Register. All different attempts. Most unfriendly site.

The reason I'm writing you is due to my shop close. Probably someone reported me for not having vintage or handmade items. A week ago, I got an e-mail from Etsy. I was so pissed of and disappointed and here is why. I paid my bills to Etsy every week, NOT every month as the protocol says plus I opened my store at April after 4 months they closed my shop. I mean, are you serious? I opened my store on April and you saw that now? Last but not least, a month ago, I check my Etsy bill and I realise that they had charged me 10 euros without a reason. I send a message to customer care to ask why and NO ONE ANSWER, although I paid the bill! Then I asked them if I can to open a new one with handmade peelings. Here is their answer:

I woke up one morning and found out that Both My eBay and Etsy account was suspended without Notice or Warning. I call eBay and asked "Why?" They claim that my rating are below standard, 5.41% of your transactions had defects. A months ago, 12% of my transactions had defects and I call them to appeal of how so many unreasonable reason of why so many item end up in my transaction defect report that badly damage my seller rating? They Claim that whenever buyer opens a dispute item end up in defective report until issues are resolve. I try to reason and appeal to them that money has been full refunded, buyer gets to kept the items. Buyer claim item not received because my item listing shipping time frame not yet met and how is that even consider defective items. Guess what they say? They say sometime the system has error.. LOL!

I opened an account on Etsy on August 30, 2015 (my store: **), and started to post my products. But in fact, I found my store is not indexed so I sent a message to Etsy to clarify the problem. And their response: My business does not meet Etsy's guidelines. As a result, my account has been closed. And they told me: To protect the marketplace, we are unable to disclose their internal review criteria and also due to inconsistencies in my account. And they also forbid me to share the message. I don't understand what I've done, I just sell wood handicraft and furniture. All of the products can be found on Etsy easily. Hopefully anyone can help me to solve my problem. Best regard. Note: I'm sorry for the inconvenience translate in English.

I bought a garter from a company on Etsy called fifth avenue bridal. The garter I received was beautiful. I waited to try it on and when I finally did the item ripped. I finally posted a review and said it was beautiful but it ripped as soon as I put it on. The person responded and stated I was a liar and a scam and my review was untrue. Then we finally had a private message and she continued to tell me I was a liar and just treated me horrible. I contacted Etsy as I was very upset with what this person was telling me. However Etsy has done nothing besides tell me it's too late to open a case. I don't want my money back or a new item from this person. I just don't want to be treated this way by Etsy or by the seller. I don't understand what kind of business does nothing when someone selling a product through them treats people this way. I'm just appalled by this whole experience.

I do apologize! Amanda ** did contact me back about my order and we got it figured out! I had started thinking it wasn't legit because some people do get ripped out of money but Amanda ** is not like that. Again I do apologize!

I hate this company. I had a store with Etsy for over 4 years, over 60,000 sales and more than 40,000 reviews and for no apparent reason they decided to close my store. Once I emailed them to ask what happened they emailed me a generic email stating there was possible "infringement" - how?? We sell cookies and cake pops. From that email I could get a hold of a real person rather the same emailed saying the same thing, no proof of their statement, no explanation in any way of what the possible infringement was. Is now 2 month and I'm still waiting to hear from them what happened? They completely took my source of income from one day to another without a reason.

There was a buyer who reversed her transaction after receiving the item. I've been selling in Etsy for years, actually this is NOT the first time I found people doing this. I reported this to Etsy and as usual, I provided them proof by cropping the image of the reverse record. They said they are looking into the case. I then request for a reference no. for the case so that I can do some follow up later. They reply to me that they will not provide me any case reference no. and they are not going to tell me the result of the investigation (actually, this is the second time I was told that they are not going to tell me the result of the investigation, the 1st time was about another issue). Very clearly, they are not going to investigate nor do anything to this "buyer".

I am here to tell you about my Etsy experience both as a seller and as a buyer. I have been selling on Etsy since it started. It literally changed my life, and the lives of so many others. I have to apologize TO EVERYONE on this feed who has been outright beat by Etsy sellers. However, I am noticing, that a lot of the things people are complaining about are not very creative items, and sort of run of the mill craft. Like rag banners, flamingo cake toppers, and Walmart fleece accent pillows. There are so many amazing unique items on Etsy. I spent years thinking up designs that would stand out in this marketplace. I wanted items that would have a low impact on the environment and huge impact on the customers life.

I registered as a seller in this website and I listed my products on the marketplace and my shop was opened and they charged me a fee just like other users $0.20 for each listing. I paid up the sum of payment, but the angry matter is they immediately closed my seller account the next day and stated I breached their seller policy that I'm not allowed to reopen or sell anymore products in their website. IT'S A TOTAL SCAM! And they denied my listings credits refund of payment on their website. They will get their retribution very soon!!! Scam Seller's Platform.

My Etsy account was closed in March 2015 for a whale applique design I bought on Esty and still sells on Esty. As of today they had 2000 of the same items selling. Etsy is wrong and something needs to be done! I have lost 3/4 of my income and they don't even respond or care.

Etsy has no ground for business owners when it comes to complaints from customers. They tell you to put up store policies, that they will abide by the shop policy. This is NOT the case! Prime example, we had some people purchase custom furniture from us. Right away custom orders have no refund. The products shipped, one arrived damaged. All of our packages are insured for full value. The customer wanted to get a refund. We explained that the refund would not happen. The package was insured and to have Fedex pay them for the problem.

I ordered a birthday t-shirt. Received the order # the next day. Received an email saying I hadn't stated what exactly I wanted in the shirt so sent a message back to bodacious baby saying what I wanted -- no communication since - no product and I paid through Paypal. Not happy.

Admittedly I have taken awhile to make this update. The matter has since been resolved as the goods were received. The wait, however, from purchase to receipt was frustrating and could have been mitigated by a better communication channel than is permissible through Etsy's platform. Obviously, since the last review was posted I could not get in touch with CASEboutique to query the status of my order.

Never order from this company!!! The only reason I put even one star is because you have to put at least one. I ordered two shirts for my daughter. It appeared to be from separate companies but were from Etsy. Overcharged and three weeks to get one of the two shirts. The only shirt that I got was wrong (ordered a white razor back with black back and came a really shoddy tank with what looks like fishing line on the unfinished seams). The other they "never received" although my account was charged. I had to sign specifically for it as it was shipped from Thailand. I have put a huge fraud alert on my account.

Waiting 6 months for items and no help offered. Item paid for via Paypal and seller insists it is my responsibility to track it. Says it is lost in Melbourne but Australia Post say they have never received it. I am at a loss. What I am suppose to do now.

For the first time ever I bought something from outside the US. The person seemed nice at first but proceeded to ship an 85 year old plaster statue to me in an inappropriate box. The box was 3Xs the size of the item which allowed for shifting and breakage. As soon as I got it this way I contacted seller who at first was sorry and was going to issue full refund. Then overnight said person changed her mind and got very mean. Etsy support was a JOKE. You can't even call them direct. You have to go to the site to request call.

In mid-June I have purchased a handmade pillow from Etsy shop BlanketsByNaomi. The shop didn't state any specific shipping policies listed so I assumed it would take maybe a couple of days to ship it. Turned out that with Etsy, you can't assume. The seller lied to Etsy by stating that the pillow was shipped on the 7th of July. According to the USPS website, it was shipped a week later. I finally received said pillow ONE MONTH after having paid for it.

I ordered a high chair banner for my daughter's 1st birthday from StrangersAndPilgrims via Etsy. The photo on the site appeared pink and white. When I received the item in the mail it was not the same colors. I contacted the shop and communicated this with her and she requested a photo be sent of the product. (The top photo is the shop's picture and the bottom is the photo I took once out of the package.) When I did, she did not see any difference. I then reached out to my personal social media account and was flooded with people telling me indeed the products were very different.

I purchased from PoochTags on Dec 9, 2013, two keychains for $32.50 USD, and never received anything from this person. I contacted her numerous times, and now she no longer has an account at Etsy and has stolen money from me under the name of Etsy. Etsy is clearly a means for easy theft with no refund or even a word of sorry. Today's date is July 29, 2015, and no word.

I purchased a personalized phone case. The name was spelled wrong. The seller said he would replace it but never did and now disappeared from Etsy. I filed a case with Etsy and they said the case was closed since the seller no longer sells on Etsy and gave me no other options.

After watching Shark Week with my grandkids I ordered three different items from The Shark Tooth Shop for kids and me two different orders. First order according to UPS could not be delivered because of an address problem. Unfortunately I made a second order before I received the first then my problems started when I had to deal with the owner of the shop. This guy was a real jerk. He went on to criticize my displeasure with him that I had emotional problems and did not know how to address an envelope - none which was true.

I ordered a gold glitter flamingo cake topper and paid £23.90 for it and £17 shipping costs. It was described as being geometric in design on the website - it did in fact look 3D in the photo. It arrived and was a flat piece of very dull plastic with little patches of glitter on their bodies more on their legs. I emailed Etsy to say I was very disappointed in the quality of it for the money I had paid for it. I was told to wipe it with soap and water which would help. There was no change in it after I had done this. I am very upset and disappointed in this item and would strongly advise people not to buy it. It looks nothing like it did on the website and the customer service I received was very poor. I have tried to attach my receipt and an image of the item but it won't allow me to do so.

I purchased a pair of shoes from Cult Collective Pdx. After two months, the shoes did not arrive. I followed up the store and spoke to manager Flinn. I was told the shoes were 'returned to sender' after they were not collected. Flinn apologized sent them again. Still no shoes arrived. I contacted Flinn but she ignored me for weeks. Finally, Flinn responded, said that the shoes were 'returned to sender' again - this is impossible in Australia, because parcel delivery pick up warrants a number of notifications/reminders and I never even received one. I purchase online often and have never had this problem.

My adult daughter had her shop suspended because one person opened two cases against her (they purchased two items separately). One week later Etsy suspended my account because she had used my computer on numerous occasions to check her shop. My husband emailed CEO of company and they said the information showed overlap of information so we were connected. They would not consider putting me back online unless I cleared up her account. She had numerous open orders which she abandoned after they shut her down. I have been open less than a year and did not have the funds to refund her customers to hope they would reopen my account.

I bought a bracelet from Etsy seller Bar argent who sell handmade and vintage sterling silver jewelry. They advertised it as "Sterling silver Napier Bracelet" in the heading so I believed I was purchasing a Napier sterling bracelet. When I received the bracelet it had no Napier markings and was easily picked up with a magnet. I contacted the seller who first denied misrepresenting the item, then came the month long evasion. After several emails, Etsy management stepped in halfway into the case. I had to open a 2nd case through Paypal to finally get my money back.

They waited until I sold an item and shipped. Then they closed my selling account (without warning) and said they wouldn't release my money for three months. I said "why don't you ask the buyer if they are satisfied and then release my money." No response. All because I was selling a few pair of shoes that were not in fact homemade. ETSY SUCKS!

Unable to return item. No one to send to. Joke. Don't deal with. No service.

Bought a dress from #Clothes4Girls for a toddler. What I received was a poor quality, unfinished dress that had to return. It looked like a "fail" from Pinterest. We agreed I would send it back and get it on time for a trip I had. But did not get it back on time as agreed with seller because she had other orders ahead. Opened a case with Etsy, but when buying at Etsy you are basically on your own. There is no support or guarantee from them you'll be getting what you paid for. As seller said I completely wasted my money by sending back the dress and not getting a refund. Seller kept the dress and I did not get a refund.

This seller is dishonest. I am a purchaser of 500+ on etsy and ebay without ever a single issue. I asked to have a product by a specific date and I would pay whatever the shipping cost. She said she couldn't. Then sent the item anyway and two days after I needed it and charged me for it. Refused to refund my money. Then in an unethical business practice, deleted my transaction number from etsy to avoid an accurate review.

I ordered monogrammed cuff links from Brittany at Everything Decorated. Never received and she did not replace. Post Office claims delivered, but never received. She emailed with me for a while but now is completely ignoring me.

I would never make a purchase if I were you. I never received any goods. The UCHA shop is the worst of all of them. Now I have to go through a dispute process.

Etsy has guidelines for categories that it applies in haphazard manner. They "ban" metaphysical items, yet allow them. How does that work? Who knows? Etsy acts Gestapo like and closes some sites down, while allowing others to remain open that are in violation, not only of Etsy, but of U.S. Dept Of Health & Human Services and other agencies, when a metaphysical seller does not include a legally mandated disclosure, such as: "This item is sold only to those 18 yrs. or older and for entertainment purposes only. No medical claims are made that would violate or supercede a physicians diagnosis."

This was my first purchase from Etsy and not a good start! I ordered a coin necklace as a birthday gift and the item didn't arrive although I had contacted the company who confirmed it would be with me prior to the birthday. When it didn't arrive, I tried contacting the company being 'coinjewelryuk' who didn't respond. The email I did receive was from Michal ** however he has since gone silent.

I saw a bracelet on PINTEREST, a company named DESIGNING4ONE. I ordered the bracelet approximately $36.00. ETSY is the company they are under. I've tried contacting both parties to get my money back and its funny I can't get ahold of anybody, no one takes any phone calls.

I sold on Etsy for 13 months. Had over 400 sales and a 5 star review average. Etsy's legal sends you notices whenever someone wants to shut you down, but does not even verify the claims. After consulting a lawyer, I was told to continue to sell because my items were not violating copyright or using intellectual property. One day, I was unceremoniously shut down for selling a plain, blue kraft bag. Yes. A plain blue bag. At the time of the shut down, I had 26 open orders and $782 in my payment account from orders I'd received over the weekend. Etsy has not sent my money leaving me without money to ship my orders or buy supplies.

I placed an order on June 8, 2015 for a candy mold. As of June 30, 2015 I have not received it. But according to my bank statement you took the money out on June 8, 2015. I would like an explanation of where it is? I needed it by June 15, 2015. When the email was sent it said would take 1-3 weeks. If I would have known this before placing this order I would never have ordered it. You have my email address. Look up my order and see where it went!!! Never again!!!

I just completed a purchase of 2 Confederate flag items on Etsy! What happened to their pledge to remove them?!?

I have been selling on Etsy for 3 years. I have over 500 positive customers review 0 negative. I have made 1300 sales and have always paid my fees on time. My shop was closed, and I was not allowed to access the 1500+ items that I had spent thousands of hours listing. They will state that you have violated their infringement policy, yet they will not tell you which item is supposedly an infringement? Furthermore, they are keeping my deposit of $477 for 90 days, although all of my orders have been shipped and received. If I had the funds I would sue. There is a lot of maliciousness from other Sellers that make false claim, just to get you restricted from selling.

After make a purchase I realized immediately that two purchases went thru. I tried to contact Etsy minutes after and could not find any contact information. Their website for making a complaint takes you in circles with endless tabs to click. I found out Etsy does the billing but you can not cancel the order through them, you have to contact the vendor. I got a hold of the vendor the next morning and they assured me they would cancel one of the orders and refund my card. This went on for approximately three weeks, because they actually did nothing to cancel the order and stop shipment.

After 3 years hard work and over 2.5 millions unique visitors my store was suspended. The reason - I recommended friend and helped them to set up their account and start running their store. Later they were involved in situation about returning and chargeback. Etsy suspended my store as well claiming that we are related. I don't have anything to do with. No explanation just short notice "our relationship is coming to the end now". Ridiculous!!!

Do not waste your time with this company. This site is just a place to copy people's work as far as I'm concerned. There is so much copyright infringement going on, and nobody from Etsy monitors it. Etsy doesn't care that there's 50 shops illegally using the Starbucks logo on their "handmade" mugs. Etsy doesn't care that there's stuff made in China that is in the "handmade" section. They are just happy to sit back and take everybody's money. I repeat: do not set up a shop on Etsy. I just found the site to be a huge waste of my time and I would definitely not put anything innovative or original on this site because it will be copied within a week.

Words cannot express how upset I am at Etsy. I have been a seller on their site for almost 3 years and have 5 out of 5 star ratings. Today, I have discovered that they had suspended my account for not being in compliance with their rules... that my items were NOT handmade. Well, when I first started selling on Etsy, their definition of handmade included anything that had energy work added to it. I also do hand make 99% of my items and add energy work to 100% of them, so I still am technically in compliance. Anyways, upon receiving the email of all my listings suspended, I asked for a return of the insertion fees (over $22 as I had over 100 items listed for sale), and they had responded that they do not give refunds to items that are not in compliance with their rules (which all are still technically).

Etsy has compromised their original integrity and values. I first discovered Etsy around 2010, which coincided with me deciding to redecorate my apt. with only custom and handmade items. I had a wonderful experience as a buyer. Everyone was making unique awesome stuff, the sellers were courteous. It was a joy to participate in the design of custom-made items. I loved Etsy! Fast forward to 2015. I rarely buy anything from Etsy. It's a hassle to sift through all the sub-par items and find the true gems. Their search functions, well, suck! I have never had a negative experience as a buyer. I do have an Etsy store to this date has made $23. Yeah! But it's more like my creative outlet. Some of my posts in the forums were removed mainly because I called out the low tier stores reselling stuff from China and the obvious copyright and trademark infringers. And I did not even call them out by name.

So, after having a shop with Etsy for numerous years, I have been pretty satisfied with their help and everything else. Unfortunately, I just had a frustrating customer "service" experience with them for over three weeks. After renewing a whole page, or more of my expired listings, the expired number only dropped by two to five. After trying several times, the site kept doing this, and I had maaaany items that had expired recently. At first it took Etsy four days to send a reply, which did not help; almost like they did not read the e-mail. Over the three or so weeks I sent a few other pleas for help, as my customers could not see almost 100 of my items; and they obviously would not have been able to purchase them.

I have ordered from Linen Crafts, Bedsheets & Towels in the colors violet lavender (Bedding) and lavender bent (towels). They were delivered in a timely manner and good quality of the fabric, only the colors did not match the online pictures and the official description of these colors at all. According the color scheme on Wiki the delivered color of the bedding can be described as "Twilight lavender" and the color for the towels is "old lavender". So I got in touch with the shop but as they refused all responsibility and reimbursement or exchange of the item I have filed a case with ETSY. The only thing ETSY did was asking for evidence in photos which I provided accordingly. Now they ask for even more photos. I am tired of that as it is ongoing since April now.

KIA bracelet - It was supposed to ship on May 26. I have also asked them several questions about the item and have gotten no response.

Guys, I have been selling on Etsy for around 8 months and I was selling well. 5 star review, customer increases. Then they shut me. Told me I didn't tell them all about my business. blah blah blah OK fine. But they shut my shop at early March 2015. They are holding my money for ** 15 months...

The seller was rude, never received my order, and Etsy did nothing to address the case. Do not buy from ** Sway the Kingdom. To top it all off they hurried to log my order as canceled so that I did not get an opportunity to review the seller.

First off I want to congratulate ETSY - through which I purchased this item - for their support system in place to assist both purchasers and sellers when difficulties occur. They are prompt and effective. I had a problem in that my old address was used in 3 purchases from ETSY. I did not realize it was in ETSY's system. Once I realized it I emailed all three of the sellers with a change of address. Two of them answered immediately and shipped their items to my new address. One of the sellers was **. She never called me at all even after 9 days and 3 emails until I engaged ETSY's support system and she responded immediately (sarcastically) and told me she would not sell me the item I had purchased and was giving me a full refund. She made that decision she said because in my last email I told her I felt she was neither responsible nor professional.

Etsy charged me a $20 monthly fee without selling a single item. Would not recommend this site to anybody. Use EBay, much better.

I purchased an item with PayPal and the seller got the money right away. She sent a "shipped" notice, but on the notice said the order was "in production." The shipped notice was to create a paper trail showing PayPal that she had shipped the item even though she hadn't. Etsy did nothing to intervene or mediate the issue. I will not buy from Etsy again. The vendors are allowed to get away with any questionable practice they choose with no recourse.

I had done business with a woman for several months through Etsy. Three months after that, she asked me to begin trading with her for her services outside of Etsy. I declined. I knew this was against Etsy's policy. She became angered and used her chance to leave reviews from her many purchases to make terribly untrue statements about me and my services in the reviews. She flooded my reviews with this utter nonsense. I had many positive reviews from this woman so it was obvious she was only trying to make trouble. I contacted Etsy with email proof that she was attempting to get me to go around them and they would not even reply back. They refused to remove her nasty, slanderous reviews.