Etsy Reviews

Ordered 2 containers of Clorox Disinfecting Swipes at very high price of $25.00 each - arrived my Atlanta address in box from home of individual in California - both containers were warm and the swipes inside were dry and definitely not moist - not much alcohol and disinfectant - label on 1 container was damaged - very poor quality - especially for gouge price of $25.00 each - do not consider Etsy credible vendor - first and last experience with this outfit.

It’s been almost 4 months since my purchase. I never received it and Etsy would not help me with a refund. I had to go through my credit card company to get help. This is the 2nd bad experience where the seller did not send...and Etsy gives NO HELP TO THE BUYER! I won’t buy from Etsy again.

Other than being an Amazon Prime member which I regularly use, I also tried eBay and Aliexpress. For some reasons during shelter I tried Etsy. I ordered on 3 separate occasions on different sellers just to experience the site: on the first order the seller mistakenly sent me 3 instead of 4 items (though the seller apologized and resolved the issue right away); next order, the shipment took almost 3 weeks for hand sanitizer to arrive; and lastly I ordered 3 sets of masks on yet another seller, and it's been more than a month since I was charged, the items never arrived.

I had never used Etsy before, but I saw a print that I liked and I ordered it. I also ordered a frame for it. I was charged right away and hoped that I would receive my items in a reasonable amount of time. It's been 11 days now and neither item has shipped. If this is what seller do on Etsy, I see no reason to return to Etsy. I will give them a few more days and then I will try PayPal arbitration.

I went to this site hoping to save some money in my purchase of a full set of dentures. The item that came was cheap and wrong. Send it back now they have over $490 of my money and the product as well. I have nothing complete and total scam.

I received an email saying my account email was changed to another I don’t own. In less than 24 hours (when I saw the Email) I reported it not true. That has been a week with no response from Etsy. I have payments linked to that account and they take their time to respond to the email they sent! So no I still do not have access to Etsy or a response from Etsy! This is like I’m unhappy I ordered this item. It is true security issue and they do not respond. When it’s over I’m deleting them!

While you can find amazing items on Etsy which I did! When you run across a fraudulent seller Etsy does absolutely zero to help you except contact the seller and ask for a tracking number, which the seller did not provide. And unlike Ebay and Tradesy, they do not side with you nor do they contact Paypal or your credit card to assist. In fact, I would have been out $100 dollars for a purse I never received, I would have been out $100 for a purse I never ever received a tracking number for. Unbelievably, Paypal sided with Etsy and the seller and again provided me no tracking number and kept my $100 YIKES!!!! Thankfully I used my credit card instead of my bank account when I purchased on Etsy... And they credited my account to resolve my claim, I cancelled my account with Etsy and will never ever be back way too much risk.

Ordered mask on 04-15-20, it is now 06-15-20 and nothing. Cannot even track package anymore. Anna stole my money, took advantage of covid-19 situation. She should be in jail, I have never had such an awful experience and Etsy was no help at all.

I ordered an item from Etsy and after 3 months it did not arrive, however seller didn’t think it’s their problem and I never got my refund. Nobody attended to my opened case so I sadly had to accept I lost my money.

Etsy is a horrible way to shop. They take your money, but you don't get the merchandise you ordered, you cannot contact anyone at Etsy, you cannot contact the seller who took your money, they offer absolutely no customer service at all. Like the old saying goes "let the buyer beware". This is absolutely true. Save yourself alot of aggravation and money and shop anywhere else!!

I "bought" vegetable seeds from Etsy. Little did I know that the seeds are coming from someone else. For almost 2 months I've been waiting, nothing ever came, the seller plays possum and Etsy doesn't care. I asked for a refund, nothing. This is the kind of business you want to stay away from. I will never EVER buy anything from or thru Etsy. Just a scam company who cares only about their money. Shame on you Etsy.

Etsy targeted my shop. I was a shop that sold cactus on Etsy until I was told my shop was shut down because I was allegedly selling prohibited cactus. Etsy lists three species of Trichocereus cacti as prohibited but don't realize there are over 100 species of Trichocereus and I wasn't selling any that where prohibited. Because they had the same first name my shop was shut down during the COVID crisis and it was my only source of income. They don't respond to my requests to appeal their decision as is my right according to their own rules. There has been no response from Etsy and I feel I was targeted for some reason. There are many stores on Etsy that do sale the prohibited cacti and have so for over a year and nothing has been done to them.

I am very disappointed in my recent experience with Etsy. I ordered some face masks from two different sellers. I received shipping notices from each seller but the entire amount was taken from my account by Etsy, not individual sellers. Now Etsy is trying to withdraw that same amount a second time and it caused my checking account to overdraw. It is still a pending charge since May 27th and holding my money. I can understand a mistake but my main complaint is the reason I will no longer do business with Etsy. There is no way to contact them. There is not a phone number or an email listed on their website. I found an email hidden away in one of the FAQ, verification@etsy.com. It said you would receive a response in 24 hrs. It was been 5 days and no response and no refund.

I ordered facial masks for corona from Rchrds Designs. I ordered and pay with my debit card (big mistake) on May 11th and received an email on May 17th stating the masks were shipped. It said shipped from Pittsburg, CA. When my bank account posted the payment it was for Rchrds Designs in Brooklyn, NY. I had read the reviews prior to purchasing and all were good. Needless to say, I never received my items, now there is no Rchrds Designs on Etsy, can't contact seller, and Etsy really doesn't care. This was my very first experience with Etsy, and I am so for sure it will never happen again. I guess I will chock this up to lesson learned and stay with what you know.

After a few attempts I finally got to talk to someone at Etsy and they have now issued a full refund for the masks I never received. I am now much happier with Etsy, but will not order from HomeVILLAR again.

I love Etsy and I'll continue shopping on their site. I had an antique item I bought, it arrived broken and Etsy would not help me in having the seller reimburse me. They did respond promptly to the case but there was no support and their reply was they do not intervene if the item is broken during shipment, which it was. As I've now learned, there is stark difference between Etsy and Ebay on this. But on an encouraging note, most sellers are honest and will do the right thing and you wouldn't have to escalate the case. Others unfortunately don't. I still think Etsy is a great place to shop.

I ordered face masks On ETSY from a company named SOULMONOGRAM. I never received the mask! SOULMONOGRAM stole my $36.00! Stay clear of these scam artists!! Beware of ETSY and SOULMONOGRAM! This is not the first time ETSY has not been upfront with their advertisements.

I ordered a chocolate hamper from Etsy for a birthday gift and was given a timeframe in which this would be delivered. Not only did this not happen, I never received the hamper at all. I contacted Etsy on 4 separate occasions to find out what had happened and received zero response, despite Etsy having taken my payment approximately 10 days earlier. I felt completely cheated and as if they simply don't care about their customers. More importantly, they had stolen my money!

Some sellers on this side are spam. It is not possible to contact Etsy over the phone or email to resolve an issue. For example I ordered tomato trees, seller haven't sent it to me so I opened case, then the seller stated that they sent it to me and Etsy closed case. I'm not able to continue complaining about this case. Wasn't able to find any Etsy's contact info such as phone or email.

I went through the Etsy online because I noticed a TV show from the 50s called our Miss Brooks and I wasn't aware of SCARYGUY video copied this tv show on dvd-r. They claim it's perfectly ok to do so, but I found out it's illeagal to copy from a copyright tv show and sell online to the public !!!!

All of the Etsy shops received a statement from the owner stating that we would be supported and could take our time paying our invoices to Etsy during covid-19. However, I have received constant reminders and lack of support in any way. I have written and received no response. During these uncertain times in the world right now, it is the most important time to display compassion and moral values together with business ethics. Etsy has shown me its lack of ethics by restricting my account during this time. The statement was clearly a facade to the convince the public they stand by their shop owners. But they do not. I'm closing my shop and opening elsewhere. This is so sad. I do not wish to be connected to unethical business people.

I recently listed a couple of my items on Etsy but they deactivated my account without properly explaining me the reason, sent me scary emails that they will submit me to the collection agencies if they willing to, and have frozen my $50 dollars for 6 months which I earned by selling 4 items. The customer service demonstrates absolute disrespect and harassment, and don't even think that the actions are legal. They just took my money and do not want to pay me back. Disgusting customer service and unreliable selling platform. Regards, Paul.

I ordered a guestbook for my wedding. I choose this seller on Etsy because he provided a wide variety of custom options for your book that I couldn't find anywhere in my country. At first the seller was amazing to deal with then I got my book and it was missing my wedding date and our names, the picture that was supposed to be inside and the biggest thing for me black sheets as this is a photo guestbook. I reached out to him he apologized and wanted to make another one for me to which I accepted as we all make mistakes and have bad days. He made a second one for and when I received this one I opened it to discover it still wasn't right. So I reached out to him again and this time he ignored me (previously he would get back to me within a few hours the most) and took 10 days to reply to me. How do I know I was ignored because I sent an inquiry about a different product from another email and he replied to that one.

I have been on Etsy for multiple years and have rode the wave of ups and downs through the years with Etsy and its changes. For such a large company with multiple sellers and buyers, their tech team appears non-existent. I have been locked out of one of my shops for over a week now and I have used chat and called 5x now with little assistance other than “it has been escalated” and some nebulous person with IT has the info and will get back to me. Etsy can’t tell me how long that will be, which is infuriating. Another day? Another week? By the end of 2020?

Etsy will not back up customers when a product is not received. Etsy and the seller get paid, but the buyer is out the money, even when proof is shown that the product did not arrive. I reached out to their support who did nothing.

I open a shop on Etsy to sell digital (file) items which definitely created by me. After 2 months suspending and having my request, it sent me a mail to have my information. And its very 2nd mail is revoking my activities on its system forever with a few words: high-risk based on close view of my account. No more than that. Can that make any satisfaction for anyone in my situation? After reading reviews in here, I found out 2 things: they seem to want to support their "close" shops selling similar items; and 2. I might be lucky not to sell on it, because of the risk of payments and credit security. I am gonna call my bank to change my credit card for my safety. Thanks for the reviews. They're clear and helpful to me.

I have purchased on Etsy for several years and had considered opening a shop there. Wanting to learn more about Etsy and what goes on behind the scenes, I made use of the forums, and I got an education. While there are in fact many legitimate crafters, artisans, vintage/antique shop keeps there they have been buried under a plethora of resellers and unscrupulous shops who sell at best 'iffy' handmade items and there is no shortage of copyright/trademark issue items.

I have ordered twice from Etsy sellers.... Did not receive either order, owners “went on short break".... Had to send cases to resolution. Seems to be no vetting of sellers to see if they are legitimate. Never again will I trust anyone on this site.

I received a gift card from a family member for Etsy after they read false advertising by Etsy about how well they were doing selling products that were not masks, an increase of 47% . This is not true. Etsy sales went up mainly because of mask sales. I don't want this card. I have had nothing but problems on Etsy and got scammed. I want my money back from Etsy. I will not purchase anything from their site. Lots of scammers on this site and liars as well. Contact a federal agency.

BEWARE TO SELLERS! During the pandemic we sold two items for $1100.00. They held monies for three weeks and as of today we have not received our monies for items sold. We have communicated with the buyers and they had received their items. They are very pleased with their purchases of items my daughter purchased 6 months ago for twice the amount we are selling for. Twenty one days have passed and Etsy is still holding her monies for items sold. WE ARE VERY SAD FROM USING ETSY! They have not ever done this before just during the hardship times during a pandemic. My daughter cried because she felt that she had been ripped off. She was to use the money to buy more items to use during the stay at home order in place. The arrogance of ETSY to continue running Advertisement on TV during the Pandemic is overwhelming to say the least.

We closed our seller's account on Feb 27, 2019. On May 1st, they charged us for the next quarter. I'm unable to connect to support or billing, since they require that I log in. Because my account is closed (deactivated), I am unable to log in. My CC company is reversing the charges, but it's clear they are using tricky methods to attempt to boost their income without authorization.

I recently created a new shop. Didn't even get the chance to post a listing and my account was suddenly suspended for no reason, with no notification. Since I am starting a business, this is a crucial time as time equals money. With the account suspended, I cannot do a thing. I emailed Etsy support and it has been a week, with no response from them. Today I just noticed that the bank account I linked to Etsy for deposit had a few unauthorized transactions. I created this bank account for business purposes, and have yet to use it. I only used it with Etsy so far, so it makes sense to conclude that Etsy or someone from Etsy used my bank account to make unauthorized transactions. HORRIBLE SERVICE. I am not using Etsy ever again, for anything.

I ordered a face mask through the Etsy website but apparently Etsy then passes the order to a company that’s connected to them in some fashion or another and that company is then in charge of facilitating the order. In my case it was YolDiamond out of Las Vegas. When I placed the order in the Etsy site on April 21, 2020. It said if I placed the order. I would receive my mask by May 2nd. I’m flying to California May 8th. (I needed the mask for my flight there) So I proceeded with the order. 5 days later, on April 26th I received an email saying that my order was shipped and would arrive April 28 - May 2nd. Well now it’s May 4th and still no mask.

Ordered a gorgeous handmade bracelet from Melanie @ GrayStokes Jewellery and I absolutely it. Exactly as per photo, with beautiful interlocking links and prompt professional service. Would highly recommend for a unique piece.

Know this before you purchase anything on Etsy. Etsy looks out for their vendors more than the customers who purchase items on Etsy. Why? Because if Etsy holds vendors responsible, then Etsy loses money. What do I mean by this? Case and point. I placed an order on April 4th. Days went by, vendor would not respond to my emails on when the item would ship. I even told them to cancel the order and refund me. No answer.

I recently purchased something from a shop on Etsy and accidentally ordered too much. I contacted the shop immediately to request to amend the order. I sent subsequent messages and contacted Etsy support but they told me I just had to wait on the Seller. The seller finally contacted me after 5 days offering to cancel my order. I wrote them back 27 minutes after their message and have not received a confirmation, or a refund (that was 6 days ago). While, I have an issue with the lack of communication and professionalism from the Seller, I'm more perturbed over the lack of support Etsy offered, given that they are the ones who charged my credit card immediately. I reached out to them for help 4 times, clearly documenting my efforts to contact the shop, trying to get them to intervene or refund me given that they had the power to charge me in the first place.

Ordered a mask from a shop called ShopEnvysaje, run by Coryn **. My order was placed and had recieved 0 updates on my order and when asked she used an extreme excuse to cover herself along with petty comments. Do not be fooled, this store is a joke. Nothing but one star reviews and I should have looked into them first before even considering to place this order.

I ordered 3 masks on April 4th. It said ships between 3 and 5 days. I still have not received order. I have reached out to company 3 times, they informed me they have taken a break but or not closed. On April 16th said they are working hard and have run out of supplies. I am a healthcare professional who works with dialysis patients, some who are waiting results from coronavirus testing. I ordered the masks so I would feel I was protecting others when I go get groceries or gas. Very disappointed.

First time using Etsy, ordered a Face Mask from “OfficialMerchUS” based out of Florida. I paid $22 because their profile says “Ships from Florida”. They collected my money, and ordered the mask from China to be delivered to my home. I wish I was joking. I now have a facemask, that they probably paid $5 for with my money, coming to my home from the COVID-19 capital of the world. And the best part? You can’t talk to ANYONE at Etsy until like a week after it’s delivered. Their policies are insane. This was my first order from them, DEFINITELY my last.

I ordered 2 masks several weeks ago from a site called Sewby on Etsy. They said that they ship within 3 or 4 days. Well here it is over 2 weeks ago and they still haven't even shipped them! When you contact them all you get is a automated message and when you contact Etsy all you get is a "wait and see if they're delivered" message. Etsy does not monitor the reliability of their sellers nor do they appear to care that some of their sellers are scammers! Don't order from Sewby and think twice about purchasing on Etsy!

Ordered masks in this pandemic. Items shows it was delivered but we didn't receive it. File case with Etsy and it's closed within 2 minutes because they say it was delivered. I understand that people could lie about this but other sites provide a refund or help figure out what happened. I don't think it's the Seller's fault but I think Etsy should stand behind the claim or at least look into it.

I ordered face masks from this company over a week ago. Was told product will be shipped on a date that was sent 2 days later than informed then was told product would arrive between the 8th to the the 10th. Now I was informed will not arrive until the 13th but my problem I am to report to my ship that day. PLEASE DON'T TELL SOMEONE WHEN YOU EXPECT TO SHIP AND ARRIVE IF IT'S NOT TRUE I would of ordered from someone else. Wasted 50 bucks for this horrible customer service. Will never use this company for anything else.

Etsy used to be an OK place to sell my original paintings. Now, I mostly get fake buyers trying to scam me through my etsy listings. They ask for my email address and give me their cell numbers, instead of going through the etsy system. They somehow manage to delete the conversations in my etsy account. I search and search the etsy site, and cannot for the life of me find any contact information for etsy to help me address this. Etsy is a shadow of its former self. There is little to no support for sellers on etsy.

I placed an order for a handmade table on 1/24/20, the advertisement states they will be shipped out between 3 and 5 weeks. I waited and didn’t reach out to the seller with a status update until 2/18/20. I was greeted with an out of office message that she was taking some time off. No problem, she responded on 2/25/20 with an update that she would “need a few more days to get the finish work done” since the weather was not so great for curing the piece. No problem, I waited again until 3/2/20 asking if I could get signature confirmation on the package so I knew when to be home to receive the package. I received no response until I followed up again on 3/12/20. She responded same day that there was a FedEx pickup scheduled on Saturday, 3/14/20, and the package would arrive by Wednesday, 3/18/20, by 8pm. I ask for the tracking information on 3/16/20 and received it right away.

Be careful entering your credit card info in this website as a seller. Your information will be stolen and your bank account emptied. Still dealing with the bank to figure out who charged my account for 7,000 dollars. Be careful this site is not secure, just stick to Amazon people!!! Be wise!!! Having to deal with this I also found out that they like their market sellers to be **. So ** people, Hispanics and all other non ** have some dignity and shop somewhere else. You can’t be dying that much to buy whatever stuff you probably can get somewhere else and keep your business among our people. Stop funding these haters.

I brought those items on Etsy website and I never received them. After unresolved attempts, I turned to Better Business Bureau and I still did not get my money back because Etsy does not stand behind the sale and do not have in place a remedy for scams on their site, so therefore I lost my money.

I signed up to sell with Etsy having sold on other sites across the Internet including Amazon and Ebay. During the process of verifying my banking information, which was incredible invasive compared to any other website out there, they asked to verify the first 2 numbers of my social. Who asks for that? I answered another one of their security questions and then it immediately defaulted and said that I had to send a picture of myself holding my license. No explanation as to why. It's not like I haven't signed up with online selling sites before and never had this problem. Etsy is based out of New York City and after doing some research they've been linked to Identity theft having to do with the new New York laws and the flood of Illegal immigrants going there. DO NOT GIVE THEM YOUR PERSONAL INFORMATION. They will steal YOUR IDENTITY.

Etsy is impossible to contact. Ordered an item that took over 2 months to get. The company wouldn’t let me return it. The craftsmanship is very poor and it was super expensive! Sent pictures to the co, & to Etsy case but Etsy wouldn’t help claiming they “can’t tell when the damages occurred.” This is not an issue of damaged item, it is an issue of poor quality product being sold for 10 times what its worth on their website and no way to contact the website. Now I am left with a product that I wasted my money on and neither the company or Etsy are even listening to me. I feel that if I could just call and speak to someone maybe I could explain what the issue is.

Etsy is suspending accounts for no reason. Me and my wife signed up to Etsy to open a shop, we completed the process of adding both billing and payment ways, we added products and opened the store. 2 minutes later we are unable to login to the site, and no communication at all from the Etsy staff. This is the worst experience as a reseller I have had. Stay away from Etsy, at all cost!

I primarily sell jewelry, clothing at craft shows, and various marketplaces online; we thought we would give Etsy a try. Right away, we were excited to get a sale by a customer who bought a pair of jade rings with gold plating on them. A few weeks later, he sends messages complaining that it isn't 24k gold. Of course it isn't! We listed in our description that it's only a gold coating. Then he starts sending more messages stating that the jade is fake, and that what we sent is not the same as the picture of the product in our listing; both of these are odious lies. He then demanded a refund.

Never never buy anything from this site. I ordered 3 wooden shelves as shown on the photo and as described in the ad. They sent me one piece of junk, rotten wood and charged me $98. There is no customer service phone no. I emailed to the seller. Responded with harsh words and no accountability. A crook site. Never shop!

Etsy offers a unique shopping experience in one of a kind merchandise from all over the world. I love the ability to buy hand made unique clothing and jewelry. They have something for everyone. The website is extensive and secure. So much to peruse and enjoy. Take a peek and you will surely find something for yourself or someone special.

I purchased and paid for what was advertised as 'Only 1 Left' silver Plated NOble Reindeer, Family Snow Globe on the 17 March 2019. Regardless of numerous follow up emails from myself forwarded to Etsy and the seller Magicaldeco over a six month period, the seller failed to supply the product. The seller in their last email of 6 months later, advised the goods were shipped to another country and a different address which didn't even resemble my confirmed address in the slightest and that they were having problems with shipping.

I found that Etsy was very professional to deal with and delivered a quality product in an efficient time frame. I would consider shopping with them again in a heartbeat. The Seller I dealt with was good. I know there may be some who aren't so great but my experience was very positive.

I placed an order on Feb 2, it's now Feb 7th, and it says payment is still processing, but they took my money though fast as hell. I've contacted Etsy about the problem and have gotten nowhere with them. BE CAREFUL BUYING FROM ETSY. It doesn't even seem to have real people to handle issues. Just automatic bots to respond through email. This has been an annoying experience believe me. Think twice before purchasing with them.

I've sold on Etsy for over 7 years with a 5 star rating 99% positive rating and was top 1 percent seller, only to get my store closed down due to one negative report. Absolutely no explanations, and when giving them a call rudely drop the phone and tell me not to contact their business anymore. I've heard that "workers" on Etsy close down shops, as their friends/family members open up same shops and they promote them instead and close down competing shops. Funny thing is that they are a "handmade" platform, but they support factory made Chinese items more than their local, US sellers. If you are looking to buy or sell with etsy, know that they have absolutely no customer service and reply to email days if not weeks later. Won't deal with ever again.

Word of warning from an experienced Etsy Seller. I hired a VA from Upwork. Please take the time to read: Unfortunately Etsy privately punishes those of us who use VAs. I'm living proof. My VA had a little digital shop, completely harmless. However, Etsy suspended her shop and also suspended 5 of her employers. This happened to me last Friday. Etsy did not send me an email with an explanation from their legal department. All they do is apply a notice in your shop with a frowny face emoji telling you that your shop has been suspended. So I sent a total of 3 emails asking for an explanation. After all, we live in the USA and do have due process rights that are inherent. Still, no replies.

I made a purchase that included items from 4 different sellers. I paid for my purchase through PayPal, which does not offer the choice for choosing a shipping address. It just uses the shipping address that Paypal has on file, which was my current correct address. Somehow a glitch in the Etsy autopay system selected an old address they had on file to send to the sellers who then proceeded to ship my items out to my old address. Needless to say, they were already delivered before I wondered where my items were.

I have been a loyal Etsy shopper for years. This Fall On Nov 29th I found the perfect gift for my sister for Christmas, a vintage drawing from France that she had admired years before at a friend's house. I ordered it and paid $320. I was notified by the seller on Dec 6th that the art had shipped. I waited and waited but the art never arrived, I contacted the seller and they had no answer for me about where the package could be. Christmas came and went, no gift for my sister. I filed a claim with Etsy, they did their "research" and closed the case because the seller provided a copy of the shipping receipt. It is now February and I have still not received the art and suspect I never will, I'm out $320 with no offer from Etsy for reimbursement, just "case closed". Very disappointing.

So far I have bought items from 8 shops and 2 of the shops have taken my money and delivered no items after 30 days of waiting, still no items showing they left their country of origin which is ridiculous especially for items from Europe and China as I have bought from sellers all over the world for decades and no one has never failed to ship and fail to show a status that the package had cleared customs which has happened to me by 3 sellers on Etsy.

I purchased a gold necklace around Early December for Christmas. Christmas eve (late) arrived with The Wrong name Spelling. With a note Saying Enjoy!! (with the correct spelling.ON THE PAPER.) I contacted the seller.. I was told to send it back he would remake it. So I did THEN he messaged me he received it Early January 7/8th. Now JANUARY 28TH. NO WORD, EMAIL OR NECKLACE. ALEXA WAS THE NAME NOT ALEX. WASTE OF $100. NEVER AGAIN. AND NO RESPONSE NOW???

I recently closed my Etsy shop, here's why! After a year I finally got my first sell, pretty good feeling I must say after waiting over a year! Then the buyer abruptly cancels the order and I refunded her the money on the day before I was due to ship the item. Then I get a notice that Etsy charged me $30 for the cancellation on a $50 purchase, which really never happened. I emailed them for an explanation. I never received a response, so I closed my account. Then they charged me $3 to close, which doesn't seem like much. But after I just paid my $19 monthly fee this past week and which I have over 3 weeks of time left on my shop, all told I lost $42 on a $50 dollar purchase that never happened and that doesn't included the percentage they took for the sell, which I have no idea what that is yet. So for what it's worth, I recommend not ever using Etsy to sell anything your worked so hard to create, your time and $ is worth so much to than Etsy thinks!

Like so so much here, my Etsy shop was also closed with no real reason (maybe Etsy should get shut down see if they like it) so I tried to close my shop for good and they say that my reviews will be viewed forever. Great! So I need my reviews to continue to somewhere much better, but when I go to select my reviews, "OOPPPPSSS there's a problem with your shop." So Etsy you genius.. if my reviews are public where are they????

Konor ** is SCAMMER! I bought from him an "Orgonite® Pendant - Tree of Life orgone® energy healing amulet pendant with quartz crystal & EMF protection from cell phones" for 44$ each. The product arrived 1.5 month later, and the product itself has no any energy or use, I didn't feel any benefit or improvements, he sells it as it has crystal in it, but it is not true! I have 2 the same Orgonite pendants, and I found out that they are in different size, which makes me think about his products that they have very LOW QUALITY! The review he has on his page is written by his friends and relatives who tells good words about the product, but they are lying! I wanted to return the product back, but he is not replying me 4th day already. NEVER BUY FROM THE SCAMMER HIS PRODUCTS. I have the worst experience with him!!!

I’m give a one star review for delay delivery, guess what! It’s blocked me from the store! I look for same product in Etsy. Every store are perfect 5 stars. What a scam! If store can not be up for criticism, I can’t see how they are honest about theirs product!

Was a seller on there. My shop got bad standing because a customer entered the wrong address so they never received their item. So customer opens case against me without messaging me. I refunded immediately. Lost money on shipping item. My fault I guess. Another customer left a bad review. Then changed it to a five star review and bought another item off me right away. So I got one bad review out of 286 sales and they put me in bad standing and now I’m danger of losing my shop. Can’t even sleep. So stressed out. Have no other income so probably going to lose my house. Invested a tube of money and time. Thought I was doing ok and was going to expand but nope. Don’t sell on there. Start your own website. They also make you ship to every country so China went and bought my products. Made fake ones and now other sellers are selling my items and I’m getting shown the door over one review.

Allowed me to place an order with a seller they no longer allowed on their site and told me to resolve the issue with PayPal. Etsy told me that I could try to resolve the issue with the seller if they ever allowed him to sell on their site again.

I ordered a NHL jersey from "Frameshop". It was a good price so I purchased it. What I wasn't told is that it was shipping from Russia... YES Russia. Once it shipped, I had to click on "Tracking" to find out it was coming from Russia. It was too late to stop the shipment so until this date, they cannot tell me the carrier or how the transit is coming along. It just says "tracking information is not available". Just crossing my fingers. What a mess. They should be upfront about any shipments coming from outside of the U.S.

I had a dispute with an order. On December 15, the dispute was decided in my favor and I was to receive a refund of $16.50. It hasn't happened. I have not received the refund and Etsy insists I have. There is NOTHING in either my Paypal account or on my Discover card. I have had 10 chats with 14 Etsy employees. I have answered emails from the Etsy resolution team. I have sent screenshots of my accounts. Today I spent 3 1/2 hours in chat or on the phone with Etsy. Their policy states the refund would take 3-5 business days. It has been 32 days and I have wasted my time and good mood trying to resolve this. Despicable customer service. I would rate it as one of the worst I have ever dealt with and I am 64 years old.

I opened up a shop ETSY site to sell my things shortly after it started. I did ok there for a while until THIS happened!! I was notified from etsy that they thought I was not making my own items (which was required at the time)!! I have been an artist for OVER 40 years. They told me I could not sell on my items on their site anymore unless I could provide video "proof" of me making the items! I told them the items were already made; because I cannot go back and make videos of me making already finished items, they removed my listings.

I ordered a necklace from a shop in Ukraine in early November. It was scheduled to arrive in mid-December. It never came. I gave it a bit more time because of holidays, but 2 months later the necklace still never arrived. UkrPosta (Ukraine postal service) tracking shows it left Ukraine in Nov, but it never arrived in USA. I tried to contact the shop. But in their shipping details they state the shop refuses responsibility for items lost in mail. So I seemed to have no recourse with the shop.

In conjunction with Etsy not properly vetting vendors, this and my own ignorance cost me over a thousand dollars by a scammer vendor. I still cannot find a way to even text Etsy about this. The scammer played their policies perfectly to avoid an automatic refund. I have had similar issues of sellers not shipping products on Ebay and Amazon, but they have effective customer service which promptly took care of the problem. It's like Etsy is on autopilot, no one is home.

I made a purchase on Dec 14th for a purse on Etsy. I Tried contacting the seller through Etsy and was informed that the seller did not exist. I tried contacting the seller directly and received no reply. I was finally allowed by Etsy to open a case, but the company immediately closed it unresolved saying the seller was no longer on their marketplace and I needed to take my complaint up with PayPal instead. Worst place ever to order from, go somewhere else.

On Dec 31 I ordered 10 yards of fabric for 108.88 from seller Cynthia whose shop is PRETTYGOODWOMAN. She refused to answer any messages for 2 days. On Friday she sent an email stating I should receive my order by Monday, I asked for the third time for a tracking number but NO RESPONSE. WELL MONDAY CAME AND GONE and guess what the Etsy shop prettygoodwoman was deleted. Still I don't have my product or my money and Etsy has FAILED to respond. I'm thinking I need to go to their Brooklyn business location and see if ETSY even exist. If Not I'm gonna sue them for conspiracy to commit monetary recourse fraud under RICO. Too bad I can't share the screenshots to verify what I'm saying but DONT DO BUSINESS WITH ETSY. THEY'RE A SCAM and most sellers are scams as well. ** them. POS 40 thieves. Mfs. They need to be sued all of them.

I have a seller's account. Etsy nickels and dimes their sellers. Connecting Square to Etsy charges you a fee. Then you get charged fees for sales not attached to Etsy by Etsy when you use Square. They want you to eat the cost of shipping by offering better placing with their algorithm. If you raise your pricing to reflect shipping being added bargain hunters won't purchase from you. Then each sale gets a percentage of each sale. I sold some items totalling $18.30. By the time Etsy was done taking my money I was left with $7.13. How is it I put in all of the work, make and ship the item, but they get paid more for it and I don't break even? I figured the percentage they were supposed to take was just 91 cents. Where's the rest of the money gone? I tried reaching out and was told they couldn't help through chat and would email back. It's been three days now and no word. They stole my money. Etsy swindles artists.

I am not at all satisfied by customer service Etsy provides. It's biased and always from buyer side. They never think from seller point of view. Very very bad experience on day of Xmas. Poor customer service.

I ordered an item from StrangeRains on 11-29 and never received item. Contacted seller on 12-24. They were rude, sarcastic, and unprofessional. They harassed me with a multitude of emails, used intimidation and bullying tactics and won't refund my money. BUYER BEWARE OF STRANGERAINS ON ETSY. All this on Christmas! Complained to Etsy. No word yet.

I found the most beautiful bouquet of dried flowers on Etsy. It was around $100. The pictures bouquet was absolutely beautiful. Bridal Wish Design is the shop name. They were very cordial, easy to work with until there was a problem. I got my hundred dollar dried flower bouquet but it was nothing like the pictures bouquet. There were several pictures. The name of the bouquet was Peach Dream, there was not even one peach colored flower in the bouquet I received. I have bought from Etsy for years and dealt with some really amazing sellers and I have never returned anything oh, so I thought. Maybe they had sent the wrong bouquet.

I am very unhappy with Etsy, although I have given them a good deal of business. When there is an issue, they are non-existent. No phone number, unavailability of chat, and only automated responses via email. There are some great sellers on the site but Etsy does not help the buyer or the seller if there is a problem. They make a lot of money from sellers and buyers but invest nothing in services for them, us. Beware of Etsy, a very poor customer support business.

Etsy has the worst customer service for sellers. If you are a seller on Etsy you are worth nothing but dollar signs to them. All they care about is the buyers, and the buyer is most definitely not always right, a lot of people don’t read when they’re buying and then come back at you and destroy your feedback, or harass you, and Etsy will do nothing about it. You can get harassed and bullied and Etsy has no protection for you, they basically say “oh well”, you as the seller have no protection, they will shut down your shop without even warning, if you’re a hard-working honest seller it doesn’t matter to them. It’s like banging your head against a brick wall. I've never on my life has such horrible customer service. They don’t care about their sellers plain and simple. It’s a horrible place to sell because of this. Etsy would be nothing without their sellers. Hard work and honesty means nothing. It’s truly horrible.

I didn't receive my package from a seller on Etsy. When I contacted the company, they shut down my claim without even hearing what happened. I lost money and I have lost trust in this company. If anything goes, and money is so easily thrown down the drain, how can I trust them for future orders?

I purchased a silver bangle through ETSY and the suppliers company name was SilverEngravedGifts. I paid $84.97 on 25th of November and suppose to arrive 5th of December and today is 13th of December. I did not received anything yet. I send email to ETSY. They did not respond to my email and I send email to SilverEngravedGifts no respond too, I think they are conning people of DON'T BUY ANYTHING FROM THIS COMPANY'S. Regards Mardo.

I have placed two orders through Etsy and had unfortunate experiences both times. Both were Items I ordered for gifts. The first gift was supposed to be sent within two days. For some reason, the provider could not fulfill the order, but never notified me. The second time, a shipping address popped up on the screen in the order process. I indicated that was not the correct address and filled in the correct shipping address to the person for whom the gift was purchased. Instead, after I placed the order, the gift was sent to the wrong address. I don't know if Etsy is over their head trying to compete with competent internet retailers or if the small dealers Etsy represents are not savvy enough to be selling their products through the internet. In any case, I will not continue to do business through Etsy.

I have not had trouble with Etsy purchases before, but in trying to correct a mistake in shipping that I thought was corrected, the company makes it entirely impossible to contact them. One number or web page after another gives a redirect until I it tells you that you must wait to open a case. Unfortunately, had I been able to contact someone who could have helped, I would not have to wait another five days when the problem will or could be a bigger mess. I am now unsure whether or not I will receive my items in time to be mailed out for Christmas.

I have made many good purchases through Etsy over the years, and always try to leave a positive rating of the seller. Recently I made two purchases that were not as described or unacceptable. I tried to leave honest reviews of these seller. Etsy wouldn’t let me post a rating of less than four stars and instructed me to contact the seller with my issues, One seller sent a rather snarky response offering return of the jewelry item. Upon receipt they would determine if the item was unused and offer a refund. Original and return shipping was on me. The other seller never responded. In both cases ETSY WOULD NOT ALLOW AN HONEST REVIEW OF THE SELLER/product. Needless to say I will think twice before purchasing anything through Etsy.

I am a first time ETSY customer. On the 9th November I ordered 2 different personalized cushions, from 2 different sellers. I requested both to be delivered to the same address. The first was delivered in a timely manner, to the address I requested. The second cushion is currently being help hostage by the seller Currents and Clouds. They are demanding additional delivery charge. I can’t get my head around this as the first seller managed to deliver to the address given. I have tried to have ETSY intervene several times and they seem unwilling. Would love some advise on how to resolve this. I am reluctant to hand over more money....

I used Etsy for years, basically since they launched. We even ordered our engagement ring on Etsy. I had no idea their protection policy was so poor. Supporting small vendors is a PLUS, but when you get a bogus vendor Etsy does not have your back. Long story short, I asked for a refund for an item 5 weeks after it didn't arrive, and no communication from vendor. Then it was rushed to me and Etsy closes the case on account of the vendor, NOT me (the buyer). I communicated dissatisfaction bc the item was not cheap, and arrived much too late for what I ordered it for. And Etsy remains incommunicado on the issue. Case closed. Unfortunately, consumers of Etsy, you are NOT BACKED, or prioritized. Doesn't matter how loyal you are. Such a shame. Never ordering from them again with my hard earned money, they're not trustworthy and their policies to back the buyer FAIL.

I opened an Etsy shop because I have a store that sells nothing but handmade items made by local artisans. I had two sales and all the sudden Etsy shut down my shop with no warning. Luckily those sales were completed delivered and Etsy has kept my money. They're telling me they will not reimburse my money until March of 2020 (6 months later). They State their reason is because the sale may not go through even though there's a 30-day return policy that has already passed. I have filed a report with the Better Business Bureau. Unfortunately I still can't get my money even though I paid the artist and I paid for shipping. The consumer has the product and Etsy has my money. Horrible place. Do not do business with them and do not buy from them anymore.

Etsy charged me 1,000 of dollars setting up a store, then terminated my store stating that they linked my store to some other store. They gave me know information or anyway of solving the issue. This in my opinion is corporate fraud at its worst. I wish Etsy could be held accountable for this fraud...

Extremely disappointed in both Etsy and Northshire. I ordered a $135 home decor and got nothing in return. Will never purchase from either company again. After numerous emails back and forth with seller, they said there's nothing they can do. Buyers beware!

I sold on Etsy for 3.5 years and 1 day woke up to my shop being closed permanently due to only a handful of open cases. Most of them due to the fact that no one read through listing details and disregarded the fact that I had a 4-week processing timeframe right on my shops message board. Etsy cares nothing about sellers who actually handmake their items and need adequate time to make those items properly. They claim to be the #1 site for unique and handmade items yet they boost the shops selling cheap overseas knockoffs for a fraction of the cost and time it takes a true "handmade" artist to create the same item. They say you can have your own shop policies yet slap you on the wrist if you don't bend or break those rules to accommodate the most demanding of customers regardless if you did EVERYTHING right.

I bought an item on Etsy that arrived broken. The seller was very rude and refused to give me a refund. I complained to Etsy and they did nothing to support me although the seller was breaking the law. They claimed that I had to sort it out with the seller and that it was nothing to do with them, although I had bought the item through Etsy. So if you buy through Etsy and are unlucky enough to have a bad experience, do not expect Etsy to offer any support whatsoever. I have lost my money and will never use Etsy again.

I bought 3 t shirts from Etsy. Made in China. I received 3 t shirts - not one of them was the t shirt I had picked. You just can't trust the Chinese. Don't waste your money! Thanks Mark. Minor things: all t shirts were the wrong size; delivery took 4 weeks.

I ordered a service from Etsy. While in contact with the seller in chat, the tag was for $65. While reviewing my bank statements a few months later, I saw I was charged $90. I would like to forward the email I received containing the chat, with the icon of the service and the price that I agreed to pay, but Etsy does not have an email address or a phone number. The system keeps shifting me to the sellers page. It's not the sellers issue. It's Etsy's, who, between the time of order and time of billing, added $25. My proof needs to be emailed from my gmail account and there is no way to contact Etsy. I will NEVER use Etsy again, nor will I advise anyone I know to use Etsy.

I just created a shop and paid to have several items listed. In less than two weeks my shop was deactivated. I've called and emailed for three days and can't get a response as to why it was closed. I didn't violate any of their rules, I posted several different shirts and sweatshirts for sale.

I placed a plant order the afternoon of Friday October 4. My credit card was charged right away by Etsy. I canceled that order a few hours later after going into respiratory distress due to pollen according to pulmonologist. At first, seller did not respond to cancelation, then said she would cancel minus $5.00. Then -after several weird messages- seller emailed me shipping tracking number. If shipped, estimated delivery was 10/11 to 10/18. I tried USPS tracking number only to be told: "ORDER HAS NOT SHIPPED". I had to stop payment on my credit card and file a complaint with the BBB. Etsy is just plain dishonest and I'll stay as far away as I can.

I've never brought anything off etsy but I've been a seller since the start of this year and it's been absolutely awful from start to finish. Three orders in I got an email from Etsy saying if I didn't fix my personal information within my account, it would be suspended as I am under eighteen (I was born in 1981 so yeah not 18). I sent them a picture of my passport and ID card and after a three day back and forth (also they take 24+ hours to respond to emails that state "If issue isn't fixed within 24 hours your account may be suspended") I didn't get a reply after stating all my information which matched the identification I had given them.

I order a birthday gift for my niece and the selection was wonderful, she wanted a 80's theme, and they had all kinds of gifts. The checkout time was so fast, and the website is so easy to navigate. I even left a message for the seller, and her reply was really fast and professional. I recommend that site to my sister and my brother, I love it for anything you might need for gift giving, thank you.

Etsy makes their money from their sellers, so they have little interest in helping buyers when things go wrong. I have been fighting a crooked seller who violated every Etsy rule from the start, and I am not able to file a case against him because he did not enter the order as filled and shipped on my Etsy invoice page. So technically, the order is still outstanding. Because of that game playing, I have to wait about a week — when the “problem with unfilled order” window opens — to start the formal complaint process. And I am not able to leave a review.

Etsy blocked my shop after many years loyal selling with no prior warning and no reason given as to why. When I called to ask why, they hung up the phone on me. All I can see that happened is that some deliveries went out late, due to a difficult personal time, after years of five star reviews, and they didn’t even give me warning or inquire why the sudden change. Also they blocked my account so I can’t call them, email or contact them in any way. Very harsh for a few delayed items and years of high volume sales. Surely this is in violation of GPDR? To not allow me to log in and remove things like my bank info.

Someone accessed my account from another country and started racking up charges. I immediately contacted Etsy and they basically did nothing. There are two customer service numbers on the internet and neither of them work. The only way you can interact with a human is via a chat function. I finally got someone on the other end of my "chat" and she asked me a bunch of questions and assured me someone would be in contact with me in the next 2-72 hours. It has been a week and I have not heard from anyone at Etsy. And now they have locked me out of my account so I can't even access the customer service "chat" function. I am now working with my credit card company to decline the fraudulent charges. I will NEVER use Etsy again. They basically don't have a customer service department and don't care if someone hacks into your account and runs up a bunch of fraudulent charges. TAKE YOUR BUSINESS ELSEWHERE, PEOPLE!

98% Positive. I love Etsy, have found many unique and cool things over the years, mostly Positive experiences. I am experiencing more and more Sellers not responding to questions about an item or receiving my money for an item then not mailing it and not responding to messages. I had one seller blatantly lie to me and other buyers about not receiving items after we were told they had been shipped, they had not been. This particular seller would then lie on the reviews, Funny her shop is closed now. Does the administration look over sellers' commitment to the buyers and or check on the Sellers' Reviews to keep dishonest sellers in check? I will keep on supporting the Stellar Sellers who show Respect and Professionalism as I will towards them.

I had a store opened recently on Etsy. The money for the listing fee was taken out of my account. Upon receiving my first official sale my account is now deactivated and the sale was cancelled by Etsy. I just received an email with no explanation other than the sell was cancelled. I attempted to log into my account and got a message that my account is deactivated. You have to log in to be able to contact them. At this point I am merely frustrated. I feel like I have wasted my time posting items on Etsy. I have been a customer on the platform for several years. I will no longer be a customer or attempt to reopen the store account. This is a lesson well-learned. The only thing that I am concerned about is that my banking account information is on the site along with my other personal information and I am unable to delete it.

I had been selling on Etsy for 5 years. I'm a high volume seller on other sites with a lot of experience. Once the admins give you a warning it is downhill until they suddenly shut you down. I was selling to 250 buyers a month bringing in to Etsy about $5K in fee revenue. The nature of my items is that they may not be fulfilled in a timely manner. I received a warning in 2017. I was suddenly suspended a month ago where I refunded a lot of orders and improved since. But there is no such thing as improving after receiving their warnings. It is walking on eggshells thereafter. One buyer can ruin it all.

I ordered with Blueorchid Creations for my wedding on December 2018 through Etsy. I was told to pay the full cost of my order upfront at that time (no other options were offered) and an agreement was sent to me confirming final approval photos of my product in July 2019 with shipping of the final products in August 2019. Four problems arose with this order:

I ordered an item from a seller on Etsy and paid through PayPal. Not realizing the item was shipping from Hong Kong at $7.53 shipping, I quickly contacted the shop requesting to cancel and refund the order. The seller promptly issued a refund through Etsy but I have to wait 17 days before I can open a case and get my money back. Etsy holds onto the money so they can use in their bottom line to earn interest for the days until they issue the refund. This is a shady and undesirable business practice. I will now shop some place for the cross stitch items I need domestically and hassle free.

It is so easy to add an item to your seller list with the Etsy app. Each category or question that needs to be answered is very easy to access and complete, unlike other company seller apps that make it difficult to view what needs to be completed and that you have completed that category. Etsy is the absolute BEST!

I've been a seller on Etsy for a two years now with good results. Lately however Etsy pushed to offer free shipping and since then has gone MIA. No sales, no help response, nothing. Still in business?

I bought an item. Days later I received a customs demand for more than half the value of the item or it would be returned to the seller. I had also paid delivery. According to the seller this is an issue exclusive to the UK and Etsy are aware of it, yet no specific warnings on the website. Etsy refuses to help at all. No now both myself & the seller are out of pocket. I had no idea they were not as safe as Amazon or EBay. So please be warned UK customers, you have no guarantee you will get your items and you’ll get no refund or help from Etsy. Dreadful experience from start to finish.

The difficulty in getting in touch with an ETSY customer service is ridiculous! I need to verify the seller is trustworthy after an order placed in May is still not received and I am astounded at the limitations Etsy put on customer service availability. Will never buy from Etsy again.

Started a new account with Etsy. Listed several Democratic party clothing items for sale. None making any disparaging remarks about any party. None mentioning which party, other than the obvious based on the candidate name. The items simply read X person for President Election 2020. Etsy suspended my acct. They have ignored so far three emails requesting what I did that amounted to a violation, so that I can correct the issue and not repeat. They have sent no email as to why. Nothing at all. Nowhere on my suspended account does it indicate a reason.

I have ordered from several different sellers. In each transaction, either the wrong item was sent, or it’s broken, or as in the latest, I ordered a brooch and the latch won’t close. It appears the coating sealed it open. All this could have been avoided if the seller would check the merchandise before it goes out. I am consistently disappointed and won’t be making any more purchases from Etsy.

Etsy continues to violate sellers and shut down their shops with no explanation or reason at all. Contact Etsy and they have no explanation.... just a, "Do not contact us anymore" message!!!! They do not tell us how to proceed with our orders, no info on if we will be paid if the item ships. Absolutely nothing and we shop owners have had enough!!!! I have used my social platform to communicate with such shop owners, just like you! If this is you please feel free to leave a comment and we will do our best in numbers to get a resolution, I am in contact with several lawyers and at this point with it being so many sellers that have been violated we need to proceed with a class action suit then so be it, Etsy and their unethical practices need to be stopped.

I recently purchased a watch. I was looking at one site where the seller had good ratings. I had a watch come on the screen which I collect. I purchased the watch from what I thought was the site I was looking at. It turned out that the watch was from some fraud in Morocco that somehow got into the seller I was looking at. When I asked Etsy to assist me I was told the seller was no longer on Etsy. I would need to contact my bank and Paypal. I was lucky the transaction was still pending and got it canceled from PayPal. I will never buy from this company again. No fraud department, finally got a phone number and got the old song and dance "we are sorry. we will have someone contact via email, winky, winky." Etsy should be investigate for consumer fraud. This should not be allowed to continue.

Hello. I opened shop on Etsy. But next day my shop is suspended by Etsy. There was no any information about why Etsy suspended my shop. I tried to contact with Etsy seller customer support (I sent many emails but no response) But seller customer support unresponsive (The worst seller customer support ever). This is very frustrating. Because I have my own designs and I spent bunch of $ for design copyrights. I just realized that there is another seller who is selling my designs without my permission. Now As a victim of ETSY, Now I am looking for legal consultant for addressing this issue.

Asked to send personal measurements to ensure fit and custom tailor! Ha! This clothing is straight off the Chinese production line and way smaller than the advertised sizes. My $85 would have given me more pleasure had I flushed it down the drain. Best Tailor is not replying to my emails and Etsy has done nothing to facilitate negotiation. Buyer please be BEWARE. Tops are 3 sizes too small and at 5’4” the “full length” pants are 4” above my ankles and 1 size smaller than stated.

I ordered a "custom made" dress for my upcoming wedding and upon arrival less than two weeks later, I took it out of the bag, tried it on and I realized was so huge on me. I was swimming in it. I had provided my exact measurements from head to toe, as requested. Until then the seller was quick and responsive but when I asked about this she avoided me for a few days. I took the dress to a seamstress to ask for her opinion about this dress and she said it looked like it had been made in China. The quality was low, the hem jobs were sloppy. She said "You have to send it back!" I was afraid I might not get my money back so I left the dress in her shop (she had a long waiting list so it will be weeks before she can do anything with it).

With recent changes made to Etsy, they are becoming increasingly more difficult to work with. Etsy is not seller friendly and are seemingly ‘focused’ on buyers rather than the shops that make up their website. ‘Free shipping’ is not only misleading to customers (due to your fees being included in the overall price) but is also a tremendous burden on business/shop owners. Etsy also charges more fees to sellers than Square, PayPal, EBay, and other top selling sites. Their customer service department is not helpful to sellers and is too focused on the buyer ‘protection’ and new algorithm geared towards Etsy’s personal agenda. Definitely look into other seller sites before choosing Etsy.

Hi there; I'm writing this message to inform the world, that I have been treated so badly from Etsy services. They deactivate my account without any email notification just like that, and when I tried to contact them no response nothing. Please take under consideration that I have been fully legal and legitimate. I'm a designer for a long time. I sell digital products and I respect fully the Etsy Policy. I'm not trying to reopen my account just informing the world how Etsy treat seller on their platform. Thanks. Best regards.

I had a shop on Etsy for over 3.5 years, with over 600 5 star reviews and last week my account was permanently suspended and every time I call Etsy they say they have been instructed to end my call and hang up on me! Mind you I have never had any issues with Etsy and didn't do any wrongdoing. I have no idea what is going on and Etsy won't talk to me. My shop was my main source of income to support my daughter and I and now I have no business and no income!

Etsy is nothing but a scam wrapped in a nice website. My credit card was used fraudulently to charge $231 for merchandise from a vendor listed as twistedsisterC processed by Etsy. Etsy processed the credit card without address verification or a CVV which is unconscionable. I sent an e-mail to verification@etsy.com as instructed on the Etsy website with a promised response of 24 hours. I followed up with additional e-mails and filed a case complaint verbally with Etsy at which time they promised a 24 to 48 hour response.

We had an Etsy shop opened since November 2018 with 0 complaints. All was going well with sales and as of this morning Etsy closed us down with NO EXPLANATION! I tried calling and at first the person was polite. She put me on hold, came back and stated that there was a note on my account that said ‘Do not speak to this Seller.’ She then states that she could no longer speak To me and would appreciate it if wouldn’t call back!!! WHAT??? What kind of crazy business are they running at Etsy? They’re not allowed to discuss with the Sellers why they suspend them!?!? Zero transparency. So much Money wasted on advertising and time wasted building a clientele. Etsy is by far the WORST place to sell anything. Don’t waste your time, effort or money!

I purchased an item from “Be Genuine” on Etsy and had a terrible experience. I posted my review, which had no foul language and honestly said what happened. All is well, right? Not exactly....I found out that Etsy removed my review at the request of the seller. I was given no notice nor any explanation. I chatted with Etsy customer service and called them once the chat guy gave me a number. The response was the same- apparently my review didn’t meet some criteria (although no one can tell me what that is) and the review was taken down. They needed to refer my concern to some other level department that can only contact you via email. Haven’t received an email from them yet. But the key to this story is that Etsy removes negative reviews for the sellers. We are being misled by Etsy. 5 star reviews aren’t true, they remove some negative reviews.

I was up till five minutes ago an Etsy seller. I moved overseas so updated my details on Etsy as you would. I made sales and found my founds wouldn’t transfer. I contacted Etsy and they said it’s because I have listings in one country and bank account in another. Turns out for a big online company who lets you changed your details can’t update it at their end. So I had to make a new email address and a new temporary shop to get my founds. I got half my founds because they refuse to update their end so money went through the currency change.

Etsy selling platform is bad and full with scammer. This is the most unprofessional group of people I ever have had the misfortune of dealing with. Just don't trust of etsy seller team support, they are low educated hipster will soon ruin etsy market.

Gonna keep this short and sweet. If you have any remote interest in opening an Etsy shop as I did, ETSY IS NOT THE SITE FOR YOU!!!! I have been through the lengthy process of opening and listing my items over 3 times, each time the process is complete I receive an email that says "congratulations your shop is open!" When I refresh the page my account isn't even a shop... I have been in contact with Etsy over 10 times to which the customer support is no help and doesn't even respond. Every time I try to reopen it I HAVE TO INPUT MY PERSONAL INFORMATION. Suspicious??? Yeah, I think so. I have to input my information and my shop won't even open??? I just logged on today to check the progress and now my account is suspended! ** you Etsy. I hope nobody else wastes your time.

On July 29, I ordered a make your own garden flag for my Rv site, I included in notes to Alejandro specific details of what I wanted the flag to say and my phone number. I was given an order number and was informed I would be informed when it shipped. On 12 August I received an email that they cancelled my order, I was not contacted prior to this, giving me other options. They claimed that they did not want in in the system for a longer time. They could have let me made that decision, as to say go ahead even if it takes longer for it to be made. They are not customer oriented, as they made their decision without consulting the customer! Beware. If they don't want to do it they will cancel your order!

I tried Etsy for selling and found is much worse than eBay. I got many buyers who said their accounts were hacked and wanted a refund. Then when I went to refund them their money and Etsy wanted to double dip and charge my credit card a 5% commission for a canceled order even though they already deducted 5% from the original order. There were buyers who paid for an item but Etsy payments didn't go through after 5 days. Perhaps these buyers were paying through their bank account but it's annoying to have your item off the market. Etsy's policy is you can only sell items over 20 years old unless they are handmade. Etsy's main competitor doesn't have this policy and gets much more traffic.

Etsy has thousands of amazing artisans, crafters and resellers from around the world. Some amazing vintage and antiques can be found on the site but you'd never know it from Etsy emails to subscribers or any of their advertising. We pay the same as everyone else, but get very little support. Moderators and staff know nothing about these categories or items unfortunately. Vintage to them is a style and not a time period with very specific characteristics and terms used to describe items.

They do not care about their sellers at all. Someone wrote a review that goes against their own policies yet they have continued to keep up the review. They refuse to talk about it over the phone or email. They treat their sellers horribly and do not give them any type of respect. When I tried to call and talk to a manager she hung up on me. Very unprofessional company.

ETSY DO NOT CARE ABOUT THE SELLERS AT ALL. They are robbing the sellers through this new payment system and all these fees... If you make a sale and have balance they will take your money so you are not getting paid for your work. They are. It is unfair and I'M done with this greedy ** company.

I just literally opened a shop and it was already suspended. I could not even upload a listing or anything before they suspended it. They definitely discriminate against certain sellers. Have no idea how or why but I would not support these people. WHY? Because it's simple of course you want to protect the buyers but the sellers need it as well. I had literally two different shops suspended. I believe the person who did it was never intending to actually buy anything off the site but to immediately send a negative review to Etsy so my store could be closed. If you are political active please know you will be under investigation and surveillance and if you think they will not contact someone within other companies and get them to do whatever they can make your life hard please wake up to the current over-monitoring invasion of privacy we have in this country!!!

As a seller I received zero support from Etsy. There is no clarity or transparency around how to speak to Etsy as a seller other than the seller handbook which did not answer any of my questions. The seller handbook focused on customers, not sellers. The website does not function properly either directly or through the app. I was never able to get into my shop items individually except via listings or a general search. They charged inexplicable fees for VAT and taxes on sales payable outside the UK even though I am non VAT registered and fees for listing, renewal, plus their 10 percent for sales and shipping, the latter of which has nothing to do with them and was introduced as an extra. Sellers were extremely unhappy with this but Etsy still introduced it.

I signed up for an Etsy account to dropship items from Aliexpress (resell items listed on Aliexpress). Dropshipping is allowed in Etsy's terms and conditions and there is hundreds of drop shippers on Etsy. Everything was fine until one buyer lodged a formal complaint she hadnt received her item. I replied giving her the postal tracking number showing the item was on its way. It was not late it was still actually in the timeframe specified in the product description and the buyer did later receive her item. However in the meantime Etsy banned my account saying "I gave the buyer a negative experience" I tried to reply and explain there was nothing wrong with the order and I had given the customer the tracking number but they replied simply stating they wouldnt respond to my emails.

I wanted to order a pair of wedding sandals from ABiddaBling through Etsy for $135.29 CAD plus shipping. I didn't realize I hit the "Submit" button twice until I received two pairs of sandals in one box. The sandals were flimsy and oversized. When I contacted the seller she was unsympathetic, saying her policy was no returns. Ultimately, I was charged $347.28 CAD, including two shipping charges of $36.91 CAD for a outrageous total of $73.82 CAD shipping for a single package that weighed 1 lb 15 oz! I opened a case for review but Etsy gave me zero consideration. I'm stuck with two pairs of sandals I can't use and a bill for $347.28 CAD!

I've never received my package from Leather Quill Shoppe. Etsy has sided with the Leather Quill Shoppe so I'm out of 54.00 and change. Etsy, Leather Quill Shoppe and USPS have left me for dead. They say it's not their fault. What do I do.

Etsy is now pushing for free shipping which would be fine if it was truly free shipping. Instead, Etsy is now showing their sellers how to say “free shipping” by building the shipping cost into the base price. It’s false advertising. Allowing the consumer to think they’re getting free shipping when the price of shipping is included in the price they pay. If Etsy insisted in a “shipping included” banner, that would be honest. But shipping is not free in this instance. In addition, sellers’ shops and livelihoods have been threatened. Etsy plans to give special treatment to sellers who comply with this “free shipping guarantee”, while other sellers who either can’t afford it or who have ethical objections will be relegated to the back pages of search, probably never to be found. This is dishonest, unethical and puts businesses in jeopardy.

The worst online shopping and customer service experience so far, here is on the record, everything is true. The seller - JT267 from Etsy tried to sell some stamps. After paying his money through Etsy, he sent a tracking number that showed the product was delivered to his place in PA instead of my destination in IL. Since the item was not delivered, the seller deleted all his information and lost connection, so I contacted Etsy by phone and writing at the time of delivered information was sent. The person on the phone doesn't take care of it, after waiting for 4 days, I was told by Etsy Integrity team that they don't take care of that either as far as the customers' protection, and the decision is final. You have liars on your website to cheat customers' money, you don't care. Seriously, or discrimination? Etsy deserved to be sued and couldn't last longer.

Beware of seller scammers at Etsy! No Returns, poor quality! We ordered 3 pcs table runners and got so disappointed with what we received. Same lengths with different widths. We got back to Etsy and complained but all she said was "Sorry, we don't accept returns". Never heard this in USA online selling. This is but a Scam! Fine, we can use them to wipe the butt of our dog. Warning to all online buyers planning to buy table runners through Etsy: Very poor quality and customer service! It is not even worth a penny! Better go to thrift stores. They have lots of better quality. I am so disappointed that online seller of this kind exists. I am sure the demons are rejoicing. Hell is so happy to welcome you!

I have been an Etsy seller for over 10 years. Etsy is not the most helpful selling platform. They keep changing their fees and take their fees directly from your sales. THEY HAVE THE WORST SELLER CUSTOMER SERVICE. You cannot contact them by phone, and when you email them, you don't hear back for days, disrupting your seller account. Also, if you have 1 ONE problem with a difficult customer, they suspend and close your shop. If you are looking to be a frustrated shop owner, Etsy is a good place to start!!!

I purchased a handmade sign from Natasha ** who owns Fairytale Decor Design. She got the color wrong so I asked her for a new sign. She became rude and told me that I would have to pay the return shipping and send the wrong sign back to her. Only then would she send me the correct sign. I told her that since it was her fault I didn't think it was right to make me pay the return shipping. She then refunded my payment and cancelled the order. By cancelling the order, a buyer is then unable to leave a review of any kind. She did this on purpose so I could not leave her a negative review thus not allowing other potential buyers to see what poor customer service she offers. I have since contacted Etsy to see what if any recourse there is but I suspect there is none. I think this is a poor practice on Etsy's part because again it doesn't allow for real reviews if they are negative.

Colorado Springs, Co.

First time doing Etsy. Place an order on June 14th. Ordered never left till June 20th. I have made 5 attempts to reach the seller and heard nothing. TRACKING number shows it's at a facility since June 28 but what facility? Where? I have contacted Etsy and they have told me they can't do anything for me until it's been over a month. This is terrible I will never do Etsy or their seller again!!!! And I will make sure I will tell everyone to be aware of this company. They're a RIP off and took my money!!!!

I would give minus if I can. I ordered feather products that's light as air from one shop and asked for 1-3 day express. He asked 100 dollars for it and I had to get it because that shop had almost everything in one place. Ordered a few packs of various feathers and just ordered extra charge for that amount then it got sent to random post office location because my condo was not allowed to sign to take the parcel. No one informed about signing. The problem here is the MISSING SLIP. A few days of delay was alright still since the the owner like every other shop owners, warned me that after its out of his hand for delivery, he has no responsibility when any issue happens on delivery process. Who would expect for a missing slip and pay for anything for shipping?? I visited around all near post office near my place and asked but nothing was found.

Try to sell, good luck, waste your money listing only to NOT find your listings. Not sure of the search algorithms but simple words should bring relevant results. Go with eBay or Amazon. Etsy has lost my business, buying or selling.

I posted a few items on Etsy, I was getting charged $100 a month on my credit card. I have no clue how long that was going on. I switched banking accounts and Etsy suspended me thank God, and was asking for $100 for two items. I looked all over and couldn't find where $100 monthly fee. I tried contacting them and fee was changed to $1, admitting fault basically. I cannot get in contact with Etsy for the life of me. If there's a class action lawsuit, I need in. I figure I'm probably owed $2400+!

I ordered shoes and they weren’t the right size so I asked if I could get the right size or a refund. I couldn’t get either so 110 dollars down the drain. Also - overpriced. They took forever to respond as well.

Around last Christmas, I bought a pair of hoops from FrancineJewelry shop based in Jersey City, NJ. After a few months of my purchased, I contacted Patricia, the woman who runs the shop, asking her if she was sure the hoop she sold me was 10mm. After buying a new hoop from another seller, I found out it wasn't 10mm. Not only the hoop was the wrong size, but when I took it out of my hear, the "silver hoop" was turning black (I don't use creams in my ear and I wash my hair once a week). I immediately contacted the seller letting her know WITH A PICTURE of what was going on.

Signed up with them in Jan 2019 with my shop, filled in their forms, jumped through their hoops, sent all the required documents. Got my first order yesterday 20/06/19. The order is still laying in my inbox marked as "Unpaid" because apparently there is an issue with my account. I had to send them my ID details AGAIN, now there is no way to get in contact with the Security & Trust team other than through email.

Disgusted that my family member has been ripped off repeatedly by Etsy sellers who claim to have many pieces of 'Therapeutic Quality Gemstones Jewelry with RAW, UNTREATED beads' selling for big bucks. These are citrine, smoky quartz and other stone beads that 99% of (on the market) are treated. The current seller refuses, to disclose, her source of these ultra rare (unheard of) untreated stone beads. Yet, she calls me 'rude' for asking for her supplier's name. These charlatans are ripping off sick, depressed & desperate people, who're looking for healing in RAW UNTREATED and real stones. Instead of using real, untreated stones of another type these sellers just say whatever they can to sell, sell, sell cheap, dyed, heated, irradiated and downright fake stones at high prices. Disgusting to see these people profiting from sick and desperate people. We will never buy anything from Etsy again.

This site is an absolute joke. The seller stated that items would ship in 3-5 days. I waited almost a month and then once we finally had some resolution Etsy case management canceled the transaction the day it was supposed to ship. Save your money for a quality site with quality products. Etsy is a joke. This site enables incompetent sellers to display wares that they cannot produce!!

I wanted to sell on Etsy and was super excited about it, but when they required my Bank account number, routing number (with only this info someone can have access to my bank account without my knowledge), DOB, four last digits of Social security in order to confirm my identity with a third party. Which third party??? I felt that it is not ok to have to give all my personal and sensitive information in order to be confirmed as a seller. With all the identity theft and websites hacking one does not know if they will be able to protect my info 100%. Unfortunately I decided not to sell on Etsy. I preferred my peace of mind than probably having problems in the future. Other websites are more selected and confirm identity without requiring this info. Also they do not offer the PayPal at first as a way for them to pay the seller. It has to be Etsy. I do hope they reconsider and change their policy.

Have you noticed there are zero bad reviews on any of the products on Etsy. that is because ETSY allows the sellers DELETE any review they don't like. I bought a $300 ring, fell apart from day 1. Seller said, "go ** yourself." So I left a bad review. Within an hour it was deleted. I will NEVER SHOP FOR ANYTHING on ETSY again. Be warned and wary of 370 reviews that are all 5 stars with ZERO criticism of the seller.

I opened my jewelry store on Etsy a year and a half ago, Few months before Christmas. On Christmas I had around 60 listings. It went pretty nice (nothing to get rich from). So I was excited, took a flight to the Far East to get gemstones, spent so much money, came back, multiplied my listings and boom!! No more ranking on the search agents, lost money, lost time and aggravation. Contacted Etsy, no compassion, no one cared, my store got suspended cause the bills started to pile up. They said I made a profit of $80 !!!! For the whole Christmas from their sponsored listings so no reason to help me here. Disgusting. The fees there are residuals.

I've been an Etsy buyer for almost 10 years, spending easily thousands of $ on both domestic and international purchases. Most (85-90%) of my dealings have been error free. However, the handful of times I've had issues have been so stressful and the process so drawn out that they've outweighed the good. Be especially careful with international sellers, which add a layer of potential complications.

I have been a seller on Etsy since 2008. They have changed their selling parameters and fees many, many times since then, for the worse. They now charge sellers three or four separate fees every time they sell an item. A listing fee, a percentage of the sale total once an item sells, a “processing” fee and a relisting fee. They charge fees unfairly and I feel that they are trying to create profits for themselves by robbing sellers, a little at a time. Taking an extra 20 or 40 cents from every seller for each sale may seem like it is not much, but multiply that over millions of items.

Hello. I was new to Etsy. I started this month. I make my prints myself or I use free stock or I buy stock photos. Nothing is illegal. Nevertheless Etsy has deactivated my account without explanation. For all people who want to buy or sell via Etsy think carefully before you start investing your precious time in Etsy. I do not recommend it to anyone.

My experience with this place disgusting and the biggest rip off I experience. I purchase some placemat with embroidery and on the same day I cancel the product. I send a message to Etsy. They tell me to deal with the vendor. I send message to the vendor, no reply. Send again, she responded, "I don’t do return, cancellation or refunds or credit card." But she took my credit cards. And you order will be sending on 6/11/2019 and tell me the purchase will not be cancel. This purchase was done on 6/6/2019: on the same day I tried to cancel and sends more request to cancel, no responses. On the 6/7/2019 she sending a message the my purchase will not be cancel. So I call Etsy to the 1-800-659-3879, after discussing with this lady she told me the same as the seller - no cancellation, no returns no credit card - and I told her the I pay with my VISA card.

I bought some yarn on Etsy from a "supposed" 5 star seller, so I felt very comfortable purchasing yarn from this shop, FineAccessoryStudio, run by Alex **. I didn't receive the yarn after several weeks so I e-mailed the seller asking if there was a way to track the shipment, to which she replied "no"; she because she tries to keep the cost down, so she doesn't track it. I gave her the benefit of the doubt and gave it another week, and when I e-mailed her again I did not get a reply. Etsy is basically not doing anything about it it. I am not sure if I'll get anything back through PayPal. BUYER BEWARE WITH ETSY. GOOD RATINGS MEAN NOTHING. PERHAPS FRIENDS OR FAMILY GAVE HER THE GOOD RATINGS, but I am now out $56. If you want handmade items, I recommend Amazon's Handmade Dept over Etsy any day. Not worth the risk.

This was my first time with Etsy, so I naturally had my suspicions. But still I had placed the order for a customised Necklace since I couldn't find any suitable options on other websites. The order was all placed and I had paid the amount for it as well. This was on 17th May. Am still waiting for the order. So I thought let's call the contact centre to see what's going on. I call them and the guy says the seller has been suspended on 19th May and I won't get my order any more. If the seller was suspended on 19th May and it is 31st May now what were they doing until now without informing me about this.

Twice I dealt with 2 separate “artists” that said they could make me something in about 2 weeks. In both instances the item was never made but I was told it shipped. One said it must have gotten lost in shipping. The other said it was sent to the wrong address. What a waste.

Etsy implemented Etsy Pay to obviously capture some of the transaction fees involved. I live in Japan, which wasn't eligible for Etsy pay probably due to regulatory issues, but bank in the U.S. When I didn't sign up for Etsy Pay, they suspended my account despite the fact that being a resident of Japan, I couldn't sign up. When I complained, they fixed it, but my traffic went to zero. When I inquired about this impact, they admitted that their action caused the drop in my traffic and they offered $15 in credit. They then credited me $14.00. Seriously, they are completely clueless. I'm now looking for another platform.

I purchased twice from this website in both cases I never got my package delivered. This site might work somehow in the US, it is definitely a failure for international services. Both sellers were rude and defensive. They probably knew that the item will not reach its destination but kept on telling me that it was my fault for not knowing which shipment option to choose. That the standard shipment is out of their hands and there is no cancellation option. While checking on the status of my package, last note I saw was put on over 20 days prior to me start looking for answers. The website blocks negative reviews, it doesn't allow its website to be rated nor there is any contact us option ever available, thus no customer services whatsoever. While the amount I spent is not big and I am not worried about money, I strongly not recommend to anyone making any purchases on it to avoid stress and frustration.

Sold two items to a buyer. She called when she received them and said that despite my very good and careful wrapping and packaging the items one broke. I asked her to send me photos of the item and I would refund her. She did not send the photos. I did not hear from her again until she opened up a case. Etsy sided with her despite her saying it was broke in transit, which in the Etsy 'rules' she could not open a case but would have to go take it up with the post office. Etsy ruled in her favor and forced a refund. I am very sure the item did not break and I got scammed. Closed my shop and will look elsewhere to sell my items where I won't get scammed.

Purchased a comforter from ModifiedTot via Etsy. The backing was supposed to come in "Soft White" Color and pillowcases "Taupe color" per the sellers description. Upon arrival the comforter had a taupe backing, not a soft white. I asked for a return and was denied. I took screenshots and also sent in photos showing the color and the case was closed.

Our shop JamcarCreations was removed from Etsy without warning. We sell wood watches with our name and Logo on them. LORD & LION is our brand. Our website is www.lord-lion.com. We never tried to deceive anyone into believing we made them ourselves. We disclosed they came from China where we have them manufactured. Ryan from Etsy wrote us that our item did not fit into Etsy’s items allowed to be sold. There are numerous sellers of wood watches on Etsy that do claim they design their watches and state they are handmade.

Updated on 05/30/2019: ** May 30, 3:34 PM EDT. I bought 2 pendant on Etsy website. The first green pendant was Absolutely gorgeous, GREAT pendant which I’m very happy with! The other one supposed to be GREEN amber pendant that was sent from EurikaGems in the UK. Not enough that it took 2 weeks to arrive, they send me an ORANGE amber, which I didn’t order, nor care for, since I have plenty of orange amber pendants! When I send her a message, she blamed me for it and said I ordered the orange one. And when I sent her a pic of my order and ask if “she can read English cuz I see the word green” she told me I was rude, and said she won’t exchange it! I think it’s outrageous that a shop send you the wrong item, blame you for it, and when you prove them wrong - they acts like a bully! They should have exchanged it on their expense since it was THEIR mistake NOT MINE!!

I finally received what I ordered on May 8th today which is May 22nd. I found dealing with the seller to be in extreme ordeal. For one I asked a question concerning the price because it states the price is $99.95 yet when you go in to read the information concerning the product it says $89.95. I never received a response to that email, after three further emails I still received no response until I actually contacted Etsy.

I have been a seller on Etsy for several years and have 3 shops. I have another family member who also had opened a shop long after I had mine with a similar product line. They however, had a copyright issue and their shop was suspended. Three months later, all 3 of my shops were suspended without any notice or emails or reason. The shop notice said due to late payment. Which I owed no payments. They held back my deposit from my shop sales. So I messaged them several times to find out what was wrong.

I bought a pair of "coral" earrings on Etsy. This was my first purchase from them. When I received the item, I realized it was made of plastic. It was not coral. Apparently somewhere in the fine print it says synthetic, but everywhere else it was indicated "coral". I decided to send it back. The seller kept saying she did not receive it. So, I never got reimbursed. I tried to log into Etsy to report it, but it keeps saying that my email is not valid!!! (I have successfully registered). It was a lot of frustration--many trips to the post office to try to find out why the parcel was not delivered. Anyway, I'm out of $70, just for trying to buy a pair of coral earrings!

I purchased a piece for my sunglasses 2 times only to return both of them because it was the incorrect size, 1 month later still no piece for my glasses charged 2 times and written countless emails. I’m most likely going to have to dispute payment... no contact numbers only emails and good luck with that. DO NOT RECOMMEND!!!

I ordered a personalized wreath for my new home the last week of April. The site did not ask for my initial, sent me straight to check out (me thinking it would ask). Should have been delivered (with whatever initial) on the 7th (today). I tried multiple times to message the seller (with a lovely blurb beneath “messages” that the seller would usually respond in 2-3 hours), even right after placing the order. NADA. ZIP. But I can tell you my bank account was immediately charged the $130 for the product. No way to contact or otherwise. Guess I am out my cash and wreath. Never again.

I ordered baby shower invites on 4/30 nearly 10 days ago. This company sent me the personalized invite with all incorrect information on it then lied several times. I sent her screenshots of her lies and then she finally said, “Oh I did mess it up. I’ll gladly fix it.” Now here it is 5/7 and she finally wants to be honest and fix it. I asked for my money back and she refuses. I’ll never deal with Etsy again

I ordered personalized hangers with my bridesmaids' names for my wedding. I ordered them about 12 days before my wedding, which I will admit was cutting it too close especially for a personalized order. After placing the order I contacted the seller about when I would be receiving the products, and she said it would come two days after my wedding and that I could not get a refund because it was a personalized order, which I completely understood.

I have not received my order, followed all the instructions (contacted the seller directly, waited a several days for the seller to respond, then contacted Etsy customer service) and in the end was informed that the platform can't contact the seller and does not provide refunds. So just keep your fingers crossed the seller is reliable!

I bought products and paid, then seller suddenly close the shop (how Etsy can accept the account shutdown when seller still has order without shipping??). Etsy provide nothing for buyer to apply refund. The worst shopping agent EVER!!

Placed an order, then got refunded without having been notified by the seller...Lost 3 CAD as the USD/CAD exchange was less at the moment of refund, and the purchase was from a canadian seller. :/ Also, this purchase was deleted from my purchase history and it got very confusing when I tried to trace what had happened. Sellers should not be allowed to cancel a transaction without contacting the buyer first. Buyers shouldn't be penalized with the exchange rate when the cancellation doesn't originate from them, and transactions should not be removed from purchase history when cancelled, but marked as cancelled.

Etsy provide ZERO protection for Buyers. The seller had almost 1500 positive reviews, so I thought it would be great, but the reveiws mean nothing, because you can't actually leave a negative review now. The silicon molds I got, after a ridiculously long delay (months) were shipped exactly 24 hours before I could open a case. Upon arrival, one had scratches and rough spots, one was good, and the third, most expensive one, came apart on the first cast.

I've made a total of 3 purchases from sellers on Etsy and 2 out of the 3 purchases has been a poor experience. First purchase was a custom dog tag for our dog. I placed the order, paid for it, and never heard anything from the seller until I reached out asking what was taking so long to receive my order. Finally got a reply and the item that I purchased. It took a long time to get the tag, but I eventually got it. (This is the positive experience).

I order a African men three piece agbada suit from Etsy on 14th April 2019, I received a email on 27th April 2019 saying $127.50 refund to your account, With no explanation why I can’t get the order. Don’t buy from Etsy. Waste of time.

Esty is the WORST when it comes to being accessible to requests for help with a purchase. You cannot reach them directly - they just keep sending you back to the seller. Even when you locate a site on their website to send a message, it takes an enormous amount of bouncing around - and they don't even respond, except to send you back to the seller.... I have been communicating with one of Esty's vendors for over a month regarding the fact that she sent the wrong item, and requesting the correct item be sent instead. As such, I've hit a hard wall - she keeps sending irrelevant responses and doesn't understand a simple request: send the item ordered. This in spite of the fact that I sent a copy of the original order from the Esty website. So where is the Esty help crew??!! Not to be found; hiding virtually?

Buyer beware, they will not allow you to cancel your order even if it’s only 8 hours old and they don’t allow returns. THEY MAKE YOU PURCHASE the item whether you want to or not. It did not matter that they have an 8 week lead time. They could care less. Do not buy from this company!!!

DON'T waste your time and money on this site. I recently put good money towards a camera from a seller. A while after I bought it, the person's account came up as nonexistent. I tried to message them through Etsy, that didn't work. Then I tried to email them, that didn't work either. There is no tracking # and it still hasn't come. I would still like the camera but if not then a refund would do. I'm VERY disappointed though. I'm pretty sure it's going to be a hassle to get this all straightened out. :/ (I guess I learned my lesson: Never buy from Etsy or you might get scammed.)

I am a seller and I am faced with a planned buyer fraud and Etsy did not help me. I had a customer who ordered a custom product in my shop. During production process the buyer requested to cancel the order, then decided to continue production thereby lengthening the production time. After the order was shipped with all supporting documents (tracking number with mail stamp), photos the buyer opened the case and requested a refund due to the fact that the dispatch was delayed. I made the refund to her.

I ordered my daughter a pair of fur slides in March of 2019. I still have not received them! Currently going back and forth with open cases and the seller basically. I’m out of money and just have to take the loss! DO NOT ORDER FROM THEIR SELLERS! You will never get your items and you WON’T get a refund either! A complete SCAM!!!!

I am a seller. I have always liked Etsy. I always heard they were strict and would not tolerate scammers or user abuse. Well I was used the ** word on by someone with account who I do not know. Who has never bought from me and I have never had dealings with. He left a nasty message to me for no reason at all. I guess the person may have mental illness. But due to the safety of their community, they should ban and not allow these type of users on there. I reported his profanity to ETSY and they did absolutely nothing. I would not suggest people use this site, as Etsy does not protect its family of sellers from this type of destructive behavior.

I have TRIED selling on Etsy off and on for couple years. I have given it months to 'get going'. I believe I have a wonderful craft (photography) that my friends love.... I does sell on other places. I HAVE NEVER HAD ANY LUCK WITH SALES ON ETSY. NOT ONE!!! I'm not sure 'what the catch is' to make it work... BUT IT NEVER WORKED FOR ME. :(

I agree that Etsy sets it up so there is no protection for a buyer. If you order from an international seller there's no tracking for the purchase and the purchase will always show "In Transit" even if you've received it. Therefore, you will not be able to leave a review for a bad seller, and you also won't get the link to open a case. I do believe the seller does this intentionally sometimes. There's pretty much no way to get ahold of a live person. I've decided to stop shopping on Etsy. Something has changed in the last year or so.

I was billed for a domain name and privacy fee. Well that was discontinued last July of last year. I called many of times and they say they will look into it without saying I get emails that they're too busy. So far nothing has been done to resolve the problem. When I first started selling on Etsy it was a good. Now they have gone downhill. I wouldn’t recommend Etsy to anyone.

I wish I would have read reviews before ordering. I have had some good luck with a few orders however one purchase I made never shipped and I need to wait weeks before I am supposed to complain or post a problem. I live in California and ordered a pair of $50 pants that should have shipped considering the shop I ordered from is only 6 hours from my home. Still hasn't shipped and the seller hasn't contacted me and I am not used to sitting around waiting for an order to ship that clearly isn't going to ship. So now I'm out $50 and I have no way of getting it back. Great scam. I wish this site had more accountability because they do have cute and unique stuff and I have received several items without incident but it isn't worth it. Not knowing if I am throwing my money away if never worth it.

Vendor sold damaged goods. Eventually refunded. Delivery costs of $76.52 at my expense. Etsy cancelled the order instead of showing a return, thereby not permitting a review on their website. You need to have an ongoing order to review a vendor. This allows the same vendor to defraud other customers. Their system serves to protect the vendor and not the customer.

As a longtime seller on other online companies, I consider my experience with Etsy a nightmare! Their charges of unseen fees are horrendous. With no fair warning, they take money from your "account", any sales are eaten up by fees, and even if there does happen to be a profit it takes weeks to receive the funds. This company is nuts! An unfair, discriminatory system of crooks!

Here is a photo of the bent ring I received. I tried to call this man, who goes by Quincy, but is not his real name. He sent me 2 models to look at with no instructions. Not being a jeweler, they looked ok to me. However, the diamond did not fit into the bezel which had to be reconstructed even though I gave Q. the precise measurements, and now the ring is bent. When I asked for his phone number to communicate better, Quincy would not give it to me, and I was relegated to using Etsy's messaging system. He never told me this design was structurally unsound, but this expensive ring is bent. I contacted Quincy 3 times on Etsy, with no response. I finally used his email and got a lie in response, saying he gave me instructions, which is completely false. Bottom line, he will not help, and Etsy. Based on the past will support the seller.

I've been a loyal customer of Etsy for years. On average I spend about $100-$200 every month on Etsy. After I receive my refund (if they will ever even let me open a case for it) I will be deactivating my Etsy account. They have made it far too risky to purchase from their sellers. If a seller doesn't ship your purchase, it is a very time consuming and frustrating process just to open a case to get a refund initiated. If you speak to a representative in chat they will use words like, "ummmm" and "coz" and then not do what they told you they would do. Once you do get the case open, they want you to try to resolve it through the seller for three days even though you've already tried that and the seller will absolutely not respond to messages. Etsy has completely gone downhill especially in the last year, which is very sad because it used to be a great website to purchase unique and vintage items. Now it's just a nightmare.

Etsy lets buyers view my shop NikiSews only on the weekends! Etsy lets mass produced items flood the market and I have not had any sale since 2017. On top of that, they let Google dictate their algorithm and many people including me have seen views and visits drop so low that I only get very few views and visits to my shop only on weekends. Etsy is ignoring everyone's complaints but they shouldn't forget that sellers made Etsy while it was mostly selling handmade items. Etsy doesn't care about their sellers, now they even have made in China shops.

Sale cancelled with no explanation given. You can't leave a review for sellers who behave unethically and cancel purchase with no reason given. The item was refunded and marked as sold but we are not allowed to give a review. This is a seller with a 5 star rating. How is it possible for an unethical person to get 5 stars? Easy. You can't leave reviews. First and last purchase on this platform.

I opened an Etsy account. Was doing fantastic. Was selling many jewelry items. Some were inspired Chanel. Although throughout the entire Etsy you can see hundreds of other people using the Chanel logo on just about anything. I certainly understand now the Intellectual policy concerning using their logo. The problem I have is that my site was closed down in December of 2018. All of my sales have gone through, but Etsy is keeping over 280.00 of my earned income until August of this year. Etsy legal states that it is for any returns. I have no returns. All sales are done, but to keep my earned money in my payment account does not seem right. Etsy legal was also very rude and stated that they will not email me again. That their word is final concerning my earned funds. This is not right. I want everyone to know to be on their guard. I will get my funds back...they say...

What a disaster my Etsy purchase turned out to be. I bought a chess/backgammon board for a grandchild for a special occasion. It arrived broken. It took ages to have it returned. I was credited the purchase price after chasing, but the agreed return costs have not been paid. Etsy is not transparent and I had no idea I was dealing with a third party. I am now being published between the two. Never again.

Re: Etsy (Moe's Honey). Three days trying to get refund and attention to matter of unsatisfactory honey I felt unsafe to eat. Etsy stepped up, facilitated a refund. But I do not recommend this honeycomb to anyone.

I use to love Etsy. Never had any issues with missing items or incorrect/damaged items... My issues lie in my freedom. This site is trying to censor its shops. Not allowing me to purchase (or shops to sell) the detoxing bath salts for my family is beyond infuriating. You can buy bath salts/bombs all day long, just nothing "anti-vax". Well, I am not "anti-vax". I a pro choice! My children are vaccinated! Why is it okay to sell the "vaccinated af" shirts, but no "anti-vax" or pro choice? Seems to me like they're discriminating! This isn't even about vaccines per se. It's about our freedom to choose and how discriminating this is!