Etsy Reviews

I have been an Etsy seller with several stores for close to a decade. Last year my old computer broke down and I got a new computer which triggered an algorithm from Etsy to shut down all my stores. Because there is no customer service, no phone number, and they pick and choose when they will get back to you, with persistence I got four of them back open in 9 weeks. I promptly shut down all four.

I recently purchased 2 customized magnets for my Airbnb from a seller on Etsy. Unfortunately, I didn't receive my purchase even though USPS said that it was delivered. I contacted the seller with my concern and got the run around. She told me to go to my local post office. As a busy business owner, I don't have the extra time to go searching for an item that wasn't delivered. I was shocked at the lack of customer support and left a 1 star review. In the meantime, I filed a complaint with USPS about the package that was not delivered. As retaliation for that review, she responded to my review by accusing me of being a mail fraud scammer and made multiple false claims. I asked for Etsy to review the response and remove it as it was false and defaming my character. I got the run around from Etsy and the response if still not removed. In the meantime, it appears that I'm a mail fraud scammer based on the seller's false claims.

Please stay away from Etsy! It is a horrible online "business" platform. First off, I am a former shopper. I have had my account cancelled four times! All I was trying to do was pay for some merchandise that I wanted. When I went to complain, there was no customer service team available!!! There is absolutely no one available to help. What kind of company is this??? What kind of company doesn't have a customer service number available??? Also, the website sponsors fraudulent business websites.

Won the case with Etsy's mediation {"This is Hope from Etsy's Case Mediation team."} review making an 8" x 11" map clearly distinctive of a larger map i.e. National Geographic's 35.75" x 46" or Amazon's swift maps 36" x 44" zoom feature is deceptively used in fraudulently enhancing a map with very small characteristics to be a larger map you can hang on the wall. Noted in decision "Because the map received does not match the listing photo, we are not able to mediate this dispute using the case system. For this reason, we must close this case.

I opened a second shop in another country, and Etsy suspended my account without any explanation or any email or any notification. I also have to comment on their fees that I have been paying on my shop which has been open from 2018. Unfortunately, the ethos of the original platform has been gone, and it is now all about making money for themselves, at the expense of their customer base, the micro businesses, paying anywhere from 11% to 28% on every sale. There is no support either.

Unfortunately, the ethos of the original platform has long gone and under the current leadership it is all and only about making money for themselves, at the expense of their customer base, the micro businesses, paying anywhere from 11.55% to 28.05% on every sale. There is no support. We have been with Etsy for over six years yet when there is an issue, only the second or third time, in six years, that we have reached out to Etsy, they are not interested in assisting or supporting the very businesses that are the framework of their existence. When Etsy wishes to improve their bottom line they just increase the pressure on the micro businesses by introducing new fees, mandating advertising, mandating free shipping, mandating insured shipping, pricing the micro business out of business.

I had a store on Etsy, their customer service takes 48 hours to respond, their system needs 24 hours to update. Sellers and buyers stay away from Etsy. It's the worst platform with the worst customer service experience I ever had. They also don't have a phone number for customer service. Any other retailer is better than Etsy.

I will never ever purchase on Etsy. I purchased and paid on July 12. Until July 21, I have not got my order. I sent 2 messages to the seller and they never responded. Then I requested a refund. But until today Aug. 14, 2022, I did not get the refund. I talked to the customer service, she let me to contacted to the seller again. She said I could open a case starting from July 22, 2022. I tried and found Etsy system did not allow me to open a case. I talked to the customer service, she went disappeared and offline... Everything come back to 0 point - I do not know who I can contact to get my refund or I cannot get it forever??

ETSY does not care about the buyers. It cares about the sellers who pay ETSY who pays its shareholders. Almost of of its turquoise sellers are selling Fake Chinese made trash. HIT IT WITH A HAMMER AND LOOK INSIDE! A majority of its gemstones state Natural but are lab created. They even go as bold as giving you a fake plastic card of authenticity. FAKE as well! Does ETSY care? The answer is No! My advice as a Jeweler is to avoid ETSY at all costs and if not the cost is yours!

Don't even bother. Etsy doesn't enforce their own rules and allow cheap, Chinese made garbage to be sold on their website as "handmade" or "vintage" when it's clearly mass-produced. As an online seller myself, I find this extremely dishonest and disgusting. Everything is always about the bottom line and to heck with honesty and integrity! You won't have to worry about me EVER buying anything on Etsy and I'm for sure going to give Etsy the reviews they deserve wherever and whenever I find the opportunity. Word of mouth you know is your best friend or worst enemy. Yes, I did attempt to address this with Etsy about 150 times and they did nothing but send me ** excuses and canned email responses.

7 months ago I opened an account with Etsy to sell my rings. Since then I tried more than 10 times to verify my bank to get paid from the sales I made in their platform. I followed their instructions and I even needed to drive to my bank 3 times to make sure everything was ok. Every single time that I speak with them, they tell me to do the same thing over and over again. To the point that my account got blocked for trying too many times. I explained everything, and every time a new person from customer service replies telling me to do exactly what I just tell them that I did. Like they literally DON'T read the emails. I already gave up with them. I won't be selling with them ever again since they kept my money, literally kept it. It's sitting in their system for 7 months and simple no one gives me a solution, they only take me in circles, I mention that to them and what do they do? They tell me to do the same thing again and again.

Despite having clear policies prohibiting the resale of items, many of the sellers on Etsy are simply reselling Amazon products. After wanting to support a small business I received a marked-up Amazon item in its original Amazon packaging. Etsy doesn't seem to care to enforce its own policies and Etsy does not provide good support in resolving disputes with sellers.

Hi has purchased a fabric a month ago. Till date I have not received any update on the status of my package. I have tried contacting the seller a couple of times and I am told there is no information available.

Warning !Warning! Warning! Do not buy anything from Etsy or Dale ** of Empireofknivesshop. You will receive a FedEx tracking number but will not have your name or address on it. If you do buy something and it is not delivered, report this the fedex e-crime team as this is a scam, you should also contact fedex customer service, they will confirm the tracking number does not refer to your name or address, ask them to send a email confirming this. Just a note that etsy allow this to happen, be warned.

I have ordered from Etsy 6 times from various sellers. I have had sellers actually send what I bought 2 times. They make you pay up front, and there is absolutely no course of action when a seller doesn’t send the item you ordered and keeps the money you sent for it. I won’t order from Etsy again. I urge legitimate artists to sell other places, because Etsy seems to attract scam artists. Buyers should be aware that they won’t get what they paid for and their money won’t ever be returned.

I sold on Etsy, maybe a month. I made a few sells with that time and received excellent reviews. I provided high quality and my customer service was great. As a new seller, I mistakenly listed my lisitings incorrectly as far as the manufacturer of my products. Etsy started removing my listings. As I became aware of the reason Etsy removed them, I figured out how to correctly list the manufacturer of my products. I had only one handmade product, that I made. I listed that product as handmade.

I have purchased a wood carving from Ainsworthcustoms for 760AUD in January and still at May I did not receive it. Seller stopped responding and customer service is terrible. They kept closing my case three times and for fourth time I have reopened it without any interventions. I have now seen many people have experienced same. I am lost. My money is gone. Feel so helpless.

We are very upset on Etsy for last 4 month. No communications and only reply with your stupid FAQ. We need a life phone contact so sort the issues WITH NEW ETSY REGULATION TO HOLD OUR NEW PAYMENTS for up to 45 days. As you see our 15 years record. We have only happy customers. We deliver on only via Etsy but 22 year Ebay power seller, Amazon direct our local Virginia Store and Trade Conventions. Remove the block and call our office asap. Alex **

Have attempted to make three purchases. The first came through great. The second I had to wait two weeks and demand a refund as the second order was supposedly shipped and yet the post office indicates it never received the package. The third I can't even get this seller to respond and Etsy offers absolutely no help until 4 weeks have passed by. Etsy and its bad sellers are just too much trouble to waste time and money on. I recommend to stay away from Etsy!

Horrible customer service. Long response times (if you even hear back) and they will suspend your account without warning and takes days or weeks to resolve it - even if you're paying for the premium version. Easy to use platform but be aware that you might get suspended at any moment and lose sales. I hope they improve their terrible service or at least offer a chat option in the future.

I purchased a teddy bear through Etsy and when it arrived and I took it out of the box, a bunch of mouse feces and dead bugs came out all over the table! Although the seller refunded my initial cost after I returned the item, she did not refund my return cost which was over $27.00! Essentially I paid over 27.00 to clean mouse feces and dead bugs from my home! You do not know what you are getting from this company!!!!

Don't use this website to sell your products, they don't protect sellers, customer requested to return the item but Etsy did not wait for me to received the return. They issued the refund to the buyer. Customer ended up not returning the item, why would she? She got her money back! So I lost the item worth $500 + another $500 for the refund they took from my credit card. Also bad customer service, it takes days before you can get a reply. I will never trust or use this site to buy or sell. Don't even deserve a 1 star. Bad, bad, bad.

There is no way to get support or assistance with issues or problems from Etsy. The phone number listed as corporate is an automated message that states it does not accept incoming calls and instructs you to use the website. Trying to contact support through the website only results in long delays between responses that are useless as they do not read the full ticket and just cut and paste information from their FAQ based on a few keywords (i.e. if you mention shipping you will get the entire shipping policies FAQ pasted into a response email).

There is no phone contact to respond to anything. It takes 2-4 days to get any email response. When they do answer it often makes no sense and does not answer the sellers question. One person after another tries to answer without reading the question. It is the worst seller site I have ever used. They are constantly trying to sell more of their services which would be a stupid mistake for a seller to buy.

Usually when ordering from a store one would expect if you receive the right order that you can exchange it. I ordered from an Etsy store who had this policy but was refused! Their customer service did not allow me to speak to a supervisor!

I ordered 7 times, the item only got 1, and quality of the item was disgusting. Etsy took 6 days to answer. Their customer support was either leaving the chat instead of helping or told me they couldn't help. The seller was disrespectful and out of line multiple time in the 'case file' conversation and the company never defended me or ended the conversation. At this point I'm scared for my safety cause she knows my address, also scared of returning the item and never seeing my money back. The company's name is Ikkitreasure. Don't order there, and don't buy/sell from Etsy.

Was a seller on Etsy. Without warning they terminated my store and kept my profits. No explanation why, no phone number to contact and just a “robot” to answer your message stating that they are busy and will send the message to their “team” to review but you never hear back. Money and time is a true loss when dealing with this site. Many people are leaving Etsy to sell elsewhere because Etsy treats their sellers like pure garbage. Sites like eBay, Bonanza and Mercari care about their sellers and treat you like a human being. It’s your time and money. It was my time and money.

My products were quite satisfactory, but soon after my purchases, my account was hacked, in some cases from Europe. I had to close my bank account and receive new cards. I will never trust this site again. It isn't safe.

I became a seller on Etsy a couple years ago. Recently since I had made an item using a little piece of Sesame Street material, they permanently closed my shop with no explanation other than in an email to take it up with Sesame Street as they were the one that requested it closed down. Over 10,000 people on Etsy are still selling Sesame Street items and their shops are up and thriving! I was personally targeted by Sesame Street who apparently is not a non profit organization since they allow others to sell their items and they sell their own items in the stores! As a result, Etsy took the last of my money and did not release my profits, won’t return any messages, their contact number is fake, and Sesame Street has been harassing me ever since!! Years of hard work down the drain and the only source of income for me and my kids!

I made 2 orders from a UK Seller, who estimated delivery at 4-6 weeks. The Seller sent no updates & when 6 weeks had passed, I messaged him regarding order status. He replied that my items were ready & would be mailed in a few days. Within days of saying that, Seller cancelled one of the orders. A week later, Seller cancelled my remaining order. When an order is cancelled on Etsy, it disappears from your purchase history and you cannot review the transaction or Seller. I am left to wonder how many times this particular Seller (smithsmoulds) has done this? How many other people have paid for items, only to wait & wait, then see their order cancelled 7 weeks in? How many other buyers are placing orders--like I did--believing there are no problems with this Seller? Etsy's policy keeps buyers from knowing the truth, while protecting unreliable Sellers.

This retailer said they would return my money after I mailed back the ring I absolutely did not like because it was nothing like the photo or as described. It was dull, smaller, and looked fake. The crystals didn't even stand out. This Sima, told me she would reimburse me my money after I sent the ring with tracking number. It has been weeks and she has been dodging my every attempt to get this money back. And I cannot open an investigation with Etsy because the transaction was cancelled by the retailer Ice Bling Jewelry. So, Etsy won't help me recover the money and now I am on my own against a retailer who is a nameless and faceless person with no telephone number. The same with Etsy.. No customer service to speak to. Unbelievable. Amazon or any other vendor is the way to go.

I am a recent customer to purchasing from Etsy and I don’t recommend it. THERES IS ABSOLUTELY NO CUSTOMER PROTECTION. You buy at your own risk and ETSY is hard to reach and won’t help you. There is ABSOLUTELY no quality control you and sent whatever the sellers sends you. It goes thru NO quality checks or evaluation. You can be sold something that looks nothing like what is advertised and all ETSY will do is reach out to the seller. The sellers just take your money. There’s is no REFUNDS or even a guarantee they will even return an email to you regarding your concerns. I reached out to a seller twice and no answer and Etsy didn’t help me. My tracking wasn’t working on an item I purchase and Etsy just sent another email to a seller who was only interested in taking people's money. ETSY is the worst and if you're okay shopping like it’s the Wild Wild West with No Guarantees well then take the risk. If you have money to waste then Etsy is your place.

I have been a seller on here for over 2 years and they just decided to close down my account with no explanation other than too many reports! No phone number to contact them and when you send them an email they don’t respond! They took the rest of my money and never gave it back! I’m assuming competition was jealous of my items since mine was better than theirs, but this site is like Facebook where you can just report anything and they will shut it down. No seller protection. When you sell you work for Etsy and that’s it. Hundreds a month in fees they took from me. I decided to open my own website and I already notified all my customers so they won’t be shopping on Etsy no longer since they believe it was wrong what they did also! Protect yourself and your hard work and don’t dedicate your time to a site like this!

This site does not protect its customers. Ordered a couple items from Etsy and did not receive them. Tried to contact customer service to find out there isn’t a phone number. Sent numerous emails to not get any responses. Don’t order from here unless you want to take risks with your money!

I am one of the former Etsy sellers whose account has been closed and they do not deign to give an answer as to why, do not invest time or money in the platform, no matter how well you handle it and no matter the good ratings that you have, 5 stars, top seller badge, my account was terminated while I was on vacation (all posts are inactive in this mode). Technical assistance is non-existent, no matter how many claim tickets you make... they don't respond. It is impossible to communicate, try with a ticket, writing on the official forum and on Twitter without getting an answer... They increase the percentage of commission and the service they provide is disgusting.

I had an Etsy shop and they just closed my shop down for no reason!!! Like this was my main source of income. I had my shop for over a year and was making a ton of money from the platform that I left my regular Job and made this a full time thing. They sent me an email stating my shop is closed and gave some random email that they feel my shop don't follow etsy guidelines!! Like what guidelines are they referring to!! They give you no help, no way to reopen your shop. Just banned for LIFE. They suck. I don't recommend anyone depend on this platform to make a living. They can just shut you down when they feel like it. Take all your money in fees and promotion then throw you to the curb!!! Get your own website and build your brand because they don't care about you!! They have millions of shops selling counterfeit items, non handmade items and they are just up and running with no problems!! I wish they can be banned !! like they do shop owners.

I have had a small Etsy business for approximately 7 years. Some of the the changes Etsy has put in place in the last 2 years may increase business in some cases but are generally problematic for small hand-made businesses. The outside ads feature forced me to raise my prices after seeing how severely the additional 15% commission hit my margins. They were already taking a .20 listing fee every 4 month (that's minute), and 5+% commission which was recently raised to 6.5%. I've found it's more valuable to take a class and understand Web analytics and SEO (search engine optimization) than any of the nagging emails/pop-ups that say you are charging too much for shipping or you need a video.

My Etsy account was closed for no reason and Etsy refuses to say why. They only say that there are similarities with another account they closed, so they’re closing mine too. Years of work just vanished. Do not build a business on this platform because you will wake up one day with no business at all. I see a lot of people from Russia with the same problem. I’m from the UK, but what I think is that Etsy linked my account with a Russian business with similar name. Regardless of where I’m from, it is unacceptable for a platform to leave so many people without an income, especially in such hard times. This platform must be boycotted.

Horrible experience, don’t sell on here! They can find any reason they want to remove your site causing you to lose all your money you had put into it! Then they don’t release the rest of your money and you are unable to ship out the remaining orders to your customers! There is no live person to talk to about this and if you send them an email they don’t get back to you! It’s a dirty scam how they take your money! Hopefully they go down soon!

Poor accessibility and no contact options for managing transactions and fraudulent buyers. To date, I've not found a customer service phone or email option - only automated responses through their pre-qualified designations - a disappointing development after all the time put in.

I've made multiple purchases from Etsy and every single transaction has been great! The selection they offer is so varied I could spend hours looking through all the wonderful items. Every purchase felt secure and all items were received in a timely manner. What a great place to showcase small business goods!

My order no **. I am unable to download the program. I got in touch and a person by the name of Hany Agiza responded giving me a very long license number which does not work. Please check that the Seller Hany Agiza is a genuine company and not one which is selling no products.

I bought several items from Etsy with no problems, but the last item I bought never arrived and that is the problem. If there is an issue with the item/shipping, Etsy will blame the seller and they step back which means you can't do much and probably end up losing the money. In my case it was 143Euros. Not a small amount so be careful.

I ordered a product for my wedding more than 3 months in advance. I was assured that the package would arrive a month before the wedding (3 months delivery time). It is now the week of the wedding and my package has still not arrived. I am very disappointed. The money spent on that product is now wasted and I don't have enough time to find a replacement before the wedding. Will not recommend Etsy to anyone who is relying on the delivery of the package.

I have been an Etsy member for years but it wasn’t until recently that I had to reach out to customer service. I had a reply same-day, and my order showed up better than I expected (very reasonably priced dinosaur tags, made in wood). It’s rare to have such a universally smooth experience nowadays and I wanted to share my appreciation, plus I love supporting small businesses and independent artists, so added bonus!

I placed an order with a valid US credit card, security code, billing address and had the instruction to ship to an address in Mexico (vendor is in Israel). Order was rejected by Etsy. Contacted Etsy support -- ONLY available by chat. Support could not deal with it and I was told the inquiry would be escalated, that I would be contacted by email.... Placed the order 3 more times. Same rejections. Etsy support never had the courtesy of contacting me.

I never thought that Etsy will have the worst customer support and policy. I ordered items through Etsy. The seller was not responding properly and items were not shipped at all. I contacted Etsy to resolve this issue and refund my money. I tried all possible means, chat, and calls. No one was able to resolve this issue. Sometimes Etsy call support disconnects my call whenever I question them. I feel Amazon and other sellers are much better than this worst Etsy. I am sure I won't use Etsy hereafter and my 90$ money is gone now. No one from Etsy is ready to help me. It's a total waste of time. I wish Etsy should go out of business.

I am pleased with the purchase of the steam punk mask, but the delay in arrival was very disappointing which had nothing to do with the seller, Nyrie **. The product was very well made and was not disappointing. Nyrie was ready to replace or refund the money I had invested, but fortunately my purchase had finally arrived. This seller is very helpful and I would recommend to purchase from her.

Etsy has suspended my account because I don't sell enough handmade products. I have been selling the same items for 2 years now with 1856 sales,100% shipping,100% messaging & 95% reviews. I sell sell anything that is offensive in any way. Here is what Etsy said, "On Etsy, members may not sell items as Handmade they did not design or make. Because of this, we've determined the items in your shop are not appropriate for the Etsy marketplace and we’re not able to consider reinstating your shop to continue listing these items." So this tells me that Etsy could close 95% of the stores anytime they feel like it.

I have been an occasional customer since 2015 until now. I received the email that my order was cancelled. I checked. It was $184!!! Somebody was trying to make a purchase to my account. It didn't go through and I got the note from Etsy. Then, I checked my previous order for $12.10 which I posted. It was cancelled and I never got any notification and no refund, as well. When I contacted the shop about refund (2 days later), I immediately received the refund! Like somebody was just sitting and waiting for my message??? Scam and fraud. Especially the fortune tellers. Never use that service on etsy. All of them are scammers.

If your account is suspended or you have an item removed, Etsy is not singling you out. Someone has reported you! And it’s usually another seller that is selling the same product, and trying to kick you off the block. Etsy has millions of sellers, so they are not picking on you! They probably don’t even know you exist! And Etsy knows this, but they don’t care! I mean they don’t even bother to answer your emails. The best thing to do is, if you already have an account, open up another one for backup, so if you get suspended, you can just move your ads over & keep on selling...Because sellers are vicious! And will report you, especially if you're selling same things they are at a cheap price! They want you gone! So they can be only seller selling that product.

This company does nothing to protect sellers. They allow buyers who commit fraud on accounts to leave poor reviews, especially when it relates to USPS failing to deliver. It becomes the sellers issue when third parties fail. Also when buyers become abusive in chats and messages and it is reported Etsy, will do nothing and will not allow you to block or prevent people from buying again. This company is only out for pure profits at the expense of sellers and does nothing to protect them. Do not do business here. Choose other platforms that do not tolerate this behavior.

Ordered wooden bowls from Indonesia - it turned out that the seller has no license to sell and import them into the EU - thus he is an illegal seller, and the customs could not release the good paid for and ordered. In any other e-commerce platform I have used the terms are I can send the goods back within 14 days according to distance selling regulations. Here I paid for the goods and never got them, but Etsy defended the seller - providing that by way of sending the goods he has discharged his legal duties. In other words - Etsy does not care about customers or trying to reach fair solution of problems created by their platform.

Had an account with ETSY since roughly 2018; the account was used to purchase gaming memorabilia and playing cards. The account was on hiatus for 2-3 years but still active until one day I begin to receive notifications/alerts via G-mail that someone switched my account to a seller's account with the intent to sell merchandise. I tried calling customer care but couldn't elicit a response nor through their service portal. I was totally locked out of my account and didn't receive any help nor understand what was going on.

My experience used to be positive with Etsy. So many of the Sellers and their products are just fabulous and there are many products to choose from. However, beware of the Etsy Organization because they can, and will, indiscriminately suspend your account for no apparent reason. If they suspend your account, they send form letters to you via E-Mail and there is no way to call them. They do not handle any issues with you, personally. Thus, they give you the burden of proof to show you're not a scammer.

I purchased 2 signs for my house. Tiny ones that cost $31. I never received it and when I call customer service they either cancel or delete my chat and I have to start all over again. Worst customer service. No refund. Money gone in toilet Worst online shopping. If package is lost you are on your own.

I purchased a gold plating kit for $160.56 from ETSY and Vic ** from Beckerelectronics in August of 2021. I never received a notice of shipping, as the website stated I would. Vic ** from beckerelectronics only responded once to my first inquiry in Dec 2021, and stated he would check for a shipping notice, and has not replied to my repeated inquiries since. Etsy has been not helped to date. Won't be buying anything from Vic ** from beckerelectronics, nor from ETSY until this is resolved. Very unprofessional.

I opened an account with Etsy last week and listed one item that I made. They charged me for the listing and then immediately suspended my account. Etsy customer service - website form only - refuses to respond and tell me why my account was suspended. They stole my money for the listing.

I have been selling on ETSY and I have two big shops with thousands of sales and hundreds of 5-star reviews. Due to the recent policies which butcher independently owned and local shops, I have started looking for opportunities to leave ETSY. The enforcement of the offsite ads fee is unreasonable and I don't have any option given to opt-out offsite ads. I know that my customers won't be able to find the similar products that I sell and I am pretty confident that I will still get the same customers without the offsite ads. Secondly, the customer service for sellers is poorly regulated even though I have been paying unreasonably high fees. I paid thousands of dollars over a year and I don't get any response to my emails for over ten days.

First time purchase on Etsy and through FarmerSoul. Bought Xmas tree decorations as a gift to arrive Dec20/21. Paid priority post shipping of $50. Has not arrived as of Jan 4/22. Opened a ‘case’ with Etsy and to ask for a refund of shipping fee and was promptly denied. No offer of any other help. Seller apologized and sympathized but also didn’t take any action. The package is ‘in transit’ but what good is a gift of tree ornaments past Jan 4? Seller doesn’t seem to see that as a problem because it is being shipped. Etsy also says same! I will never buy anything on Etsy. There is no way to make a phone call or an email to keep track of anything. Very very bad customer service. Also no way for me as a guest customer after my case was closed to leave a review of these experiences. How convenient for both seller and Etsy! That’s why I’m reviewing here.

I purchased a necklace under "Etsy." I was charged immediately ($400+). I had no idea the product was being mailed from a remote address in Turkey. It arrived in a shabby package (which was embarrassing, as it was a gift sent directly to someone) without ANY indication of who sent it (even though a card was supposed to go with it. Worse yet, it was damaged. I warn ANYONE who reads this - be very cautious using Etsy. The product can come from any country, and returns can be a HUGE problem. I had to pay $115 to return the product (because it was Turkey), and there was NO insurance available. So no surprise, they said they never received it. Guess who is out of luck from Etsy's standpoint? Me. Fortunately, I used my AMEX, and they were kind enough to credit me, as I use my card quite often. But as far as Etsy is concerned, I would never use them again!!!

I set up a seller account with Etsy by integrating my print on demand store with Etsy. I purchased 67 products with unique designs showcasing images from my children's books that I personally wrote and paid illustrators to create and purchased all rights too including commercial rights. After moving 67 products to my Etsy seller account, I looked at my Etsy store and discovered Etsy was requiring me to manually update each of the 67 listings with the shipping zipcode and estimated delivery time. This is information Etsy should have gotten from the print on demand company not a brand new inexperienced seller.

As soon as my package get delivered if they get here. I pray they do. I will be deleting my account. Etsy doesn't want to take action for their sellers. They tell you to reach out to them but they are no help. They just give you the runaround. I've contacted the seller a lot and still have no response and that was 7 days ago. Grrrr....

Etsy used to be a site I loved to use for selling, but about 1 year ago they ditched customer service completely. Now if you have an issue you have to go through a mobius loop on their site which never leads to customer service, that alone is a really unpleasant aspect of attempting to lessen the ability of people to contact them. So when you have any important issue, just know, they'll do their utmost to distance themselves from it.

I searched for a gift and I see multiple instances of "mature" content which I do not want to see. It is against their policy. I complained via chat and was told it would be handled. This was a week ago. I have been shopping here for years and I am leaving permanently.

Today, I had the most frustrating experience with Etsy. I placed a note in the customer "Note" section prior to placing my order. Prior to placing my order, I double checked to make sure that the wording in the notes section was exact for my very expensive order. Well, after I placed my order, something told me to check to make sure that my note went through. Well, my note did NOT go through.. I did a search on the internet, and Etsy has a history of this happening. I've reached out to the vendor, but because it is the holiday season, I got an automated message telling me that she was busy with orders.

Etsy suspended my shop stating my products are not handmade. I sent them pictures of my workshop/factory, showing videos of when products are made and made myself available for details but doesn't matter what I tried, I got same answer "we consider products you are selling are not handmade." If What I am selling is not hand made then nothing is. Maybe they don't like my name and just feel it should be closed.

I buy from a few sellers only on Etsy but decided to buy something I normally do not buy. I then realized what I was going to buy just minutes after clicking buy now. It was not what I thought it was and canceled my order. Same day I had placed other orders from my normal people. Etsy chose to charge me for extra shipping for the item I canceled and adding the normal shops together and separate. When I called asking why I had this 47 dollar charge with no item the girl helping couldn't understand but after a hour this was the lie she came up with. They added two twenty dollar orders together. I said but they wasn't the same shops. It's doesn't matter we do this to get our money. So you charge some people extra.. That was end of the conversation..Made zero sense.

I am an Etsy seller and have been selling digital files since 2015. The platform is not user friendly for digital items, and I'm losing my patience with Etsy's lack of support with this issue. This time of year, every year for the past 6 years I receive message after message from customers requesting help downloading their files. From Oct-Dec I've received over 60 help requests despite all the efforts I've made to provide the instructions to customers before and after their purchase. Customers cannot retrieve files using the Etsy App. Customers commonly use tablets and phones to browse Etsy and are prompted to download the app for a "better browsing experience". If they purchase a digital file, the download button is not available next to their order and it looks like they never received the link.

I ordered a flag and certificate display cabinet from this so called handmade platform and received a damaged cabinet. This has several damages and the plastic window is all damaged and fogged so you cannot see through it. I called Etsy and waited on hold for 30 minutes. The gentleman said he was going to look into it and put me on hold for a minute. It has been 21 minutes and I am still on hold. This cabinet cost me $180. I reached out to the seller first who is giving me the runaround! I sent three photos that clearly show the damages already. It seem Etsy doesn’t care one bit about my experience with them! I will never use Etsy again!!

I ordered a shirt from Sunrise thru Ebay. And they were very upstanding and received my new shirt in 4 days. Very happy with them and would buy from them again. The man I dealt with was super nice, appreciate the exchange with no problem.

Hello! I sell jewelry on online platforms for more than a year in my country Turkey. I was trying to expand to abroad since I have experience on online sales and internet has no borders. So I’ve found Etsy while I was looking for a trustable platform. Oh it was a mistake. They’re not trustable. I don’t even know how could Etsy gain success. Gaining success and being this bad might be their success, I have to congratulate them.

I am a seller on Etsy, I've had my shop over a year, I started last year to provide some needed funds for my family during the pandemic, my shop was very successful and grossed over $20,000 last year having only been open 5 months, Currently we are doing less sales and that's ok. The holiday time seems to be our busiest, Unfortunately Etsy has put a payment reserve on my account, that means they hold 75% of the total of my sales giving the seller 25%. Unfortunately because of etsy's enormous fees and fact that once your shop crosses a $10,000 mark you are automatically put in to their advertising program that you have to pay for I have yet to even see the 25% from sales, They say that once an order ships with tracking and is moving they will release the remaining 75% of your sale, But this doesn't happen purely because they have made it so you are in the hole and they take the full 100% of your sale.

Beware of Thomas ** from Florida. Beware of Thomas ** from Florida, after he received 3 assorted ‘whimsical’ Christmas trees he messaged me that a piece had come unglued. What should he do? I responded immediately stating it must have gotten shuffled in shipping and just use a hot glue gun or Gorilla Glue works wonders.

Karmen Serazin KWoodstore is a FRAUD! Stay away from KWoodstore SCAM propagated on Etsy. I bought a simple knife stand there. Seemingly - what could go wrong! However, the item was completely useless and damaged: the knives are supposed to be held on by a magnetic stripe, which is faulty and the knives simply fall down. But that’s not all! Karmen Serazin did not tell me about HIDDEN COSTS, which totaled up to over half of the price of the item itself! When confronted with facts she promised to pay the hidden costs and taxes, which she didn’t disclose, but didn’t fulfill her promise. She was extremely rude and then just stopped communicating. Horrible Etsy support deleted my reviews and refused to interfere and help.

We have been happy with the sales on Etsy but they do not seem to care at all about the seller experience and there is no way to block problematic buyers or scammers. As a seller, it is nearly impossible to get anybody at etsy to help with disputes. I still recommend selling on this platform but they need to work on helping sellers and not just exploiting them. DO NOT USE PROMOTED LISTINGS. That system is just setup to waste as much of your advertising dollars as possible and the results have been hugely disappointing.

Etsy is a scammer solicited site. Lost $13454.00 to a fraudulent seller. Case mediation is non-existent. CAN'T GET CREDIT CARD REFUNDED!!! MAIL FRAUD AND CREDIT CARD FRAUD. I can't express my warning enough!

I have been selling my items on Etsy for over 8 years. It used to be a great place for Artists and Sellers of vintage and handmade items. Everything ran smoothly. Customers and Sellers alike were happy. One can see, from reviews of this site, when things changed, and it is not because of Covid. It is from Greed.

Etsy has probably the worst customer service I've ever experienced. I'm on day 11 of my support request and still no... support. I received an automated reply that has absolutely nothing to do with my request. Days later I get a "hey we don't think we responded to your request". I replied and let them know that I hadn't. Still nothing. I keep asking for help and eventually (days later) get a response from someone asking for information they already have. I replied with what they requested and now it's silent again. I've never experienced a more dysfunctional customer service department. Either that or they simply do not care about the people who keep the business running.

I bought curry leaf on sep 15th with expected delivery on Sep 21; never received the item and reached out to the seller. He replied me to contact the customs with import permit! There is no guarantee you will receive the item from this seller.

Ordering on this website is very difficult. I have been trying to order a teardrop necklace for my pet's ashes. I have tried 5 times, with no luck. I am wondering if this is a legitimate site that orders can actually be placed on. It is awful! I think the BBB needs to be informed so they can investigate the legitimacy of the site. I had looked at many different sites and containers that would suit my needs. I finally find something I like and I can't get it ordered. C. **

I ordered a ring on Etsy and it never arrived. Over 30 USD down the drain, I definitely won't be using them again. I don't know how they expect people to shop with them if there are no guarantees that your money won't just go to waste. Hopefully this review prevents someone else from going through the same experience.

There is a seller on Etsy by the name MadeByMelLLC from Grove Cty Ohio. Her name is Melissa. On Aug 26, 2021 I placed an order from her website. It was a bowl cozy and I never received it. I wrote her a note telling her this and she did respond back to me but apologizing for the inconvenience and she said she will check the post office. She also said that she mailed out two bowl cozies free of charge for the inconvenience. I haven’t received them either. Everything she supposedly mailed out to me I didn’t received any of them. I wrote her another message a few days ago. I went back and she doesn’t respond to me. I called my bank to explain what had happened and I did get a full refund of my money back to me.

Etsy support is horrible. Their customer's service sucks and their sellers sucks even more. They all are big scammers. I bought a product from their seller, they took my money in a timely manner but I never received the product. There is no buyer protection. I have never seen this kind a customer service. I will never ever buy any stuff from etsy. They just lost a potential buyer.

Etsy is a wonderful place to find unique and kooky things from sellers who may not have another way to reach you as a consumer. However, you are out of luck if you have any sort of problem with the site. I have discovered that they don't have a phone number nor e-mail to contact them to get ahold of a real person to hear your concerns. They only have a chat in which robots give you scripted answers but do not listen to you and do not care to help you. I have contacted their chat support 3 times and 3 times they tell me to wait for a "special team" email and when I get it, it's just FAQ's and no resolution. I hope sellers find other avenues to sell so that we (buyers) can actually buy items.

Still haven’t received my money after 4 months. This is terrible and no purchases will ever be made to Etsy ever again. They already have a bad reputation and now I can see why. You spend money to purchase and ship an item during a pandemic only to be shafted.

I like Etsy, I buy a lot through it and I recommend it. What I don't like is Etsy not enforcing its own regulations. One such rule says that sellers are not allowed to sell items that mock or demean any group or religion. Several Etsy sellers sell "art" that mocks Christianity. If they sold posters, prints and other items that mocked Islam, for example, you can bet those sellers would get an earful from Etsy. The issue isn't honest criticism of a religion, it's mean spirited mocking, and Etsy lets it slide.

Etsy is literally the worst platform for sellers, please guys refrain from using it. You are going to waste your time and valuable income to try and get things right and it’s never gonna work. My experience with Etsy started few months back where I tried selling and they just closed my account with no warning or even a reason. Thereafter I purchased a VPN to try and open a new account to get this to work with my gf's info.

Hello. I want to share my experience with Etsy customer service. On 25 August, While I was creating my account with my own information's, after putting all my personal information and my credit card numbers, and then it say, "Your account is suspended." And they will tell you it's because I violate the policy, without zero explanation. Be careful before giving them your informations.

I ordered 4 sets of earring hoops. It took 2 weeks to arrive and when it did one set was two different colors and designs completely. The other was very flimsy, too small and not as described. The other two sets never arrived. I have made 5 contact attempts with both Etsy and their Silvette seller and PayPal. I received no response from anyone. At this point I'm completely out the money I spent. I will never use Etsy, Silvette, or PayPal again.

This was a horrible purchase! I'll be fair by stating that the seller claimed to have mailed out the two bigfoots about a week after I purchased but the post office returned the small envelope so on his next attempt he placed that envelope in the next as proof. This entire process took over 6 weeks & I had direct contact with him several times. Finally when it didn't show up around week 6 he said he'd give a refund but at this point I told him wait until Monday and see if they arrive to be fair cause I'd already waited this long, but come Sunday I got the notification that I was refunded. Come Monday the envelope arrived, only one of the bigfoots was broken (these were wooden) and neither of them had a necklace in or attached! After countless emails of dealing with this issue already and being refunded I decided to move on with my life as this was my first purchase on Etsy.

Not good service to the customer, Not delivered of product. Sadly the seller/store does not take ownership of the item to be delivered to the customer! If the item is lost on transit or is not delivered and even with tracking evidence the seller cleans their hands and inform "is not their responsibility that the item get deliver", which is a behavior of a dishonest store. Very bad experience* *Facts for disappointment 1. Order placed on June 25, 2021As of August 19 the item has not arrived to my residential lockbox mailbox. 2. I kindly request a refund. The store does not want to refund the money for the item not delivered to the customer, and dishonestly wants to keep customer money. 3. The tracking shows the item has NOT been delivered to the customer as you may find on the Swiss Post with the tracking listed here UA101044535CH.

I tried to purchase from one of their vendors but never received my order and when I filed a request for my money back no reply. I am going through my PayPal to get my money refunded. This company is a joke and this was my first and last ever order with this company. Run from this company and tell everyone you know not to do business with them.

Company pays under what the item is listed for, Company collects VAT/GST and leaves you hanging with the bill. Company does not release funds for item sold with TAX/VAT/GST and leaves you to foot the bill with Dept. of Revenue and other country's GST/VAT. Company collects amount of sale and taxes, and pays less than what you are selling for. NY Gangsters operating this outfit, Stealing money from the lil guy and the mom and pop businesses.

What should be a great site. They are allowing scam artist to freely steal the money of hard working people, treating actual businesses like they should treat these scam artists who are displaying one product and sending a completely different item if they send anything at all. Sellers are being shut down and charged for whatever they come up with, no communication other than closing your account without notice and don't assist upset customers with actual complaints. They steal from sellers. Example I should not be paying shipping when my customers are paying me for that. I am missing over 100 dollars just for shipping and their math is horribly off. They rob you as a seller And as a customer. Don't waste your money unless you know the store is legit. Request physical personal pictures from the seller and then do a reverse search on the picture. If a person is legit they have no issues getting you proof of the products they sell.

The listing of the hat/cap showed a really nice cap. It looked to be good quality. However!... The hat was single stitch barely correct paths. I was embarrassed to put it on. Hat was flat in a bag. It was purely bad. They said they would give me half my money back. They know it is junk. DO NOT BUY. I hardly ever write a bad review. This deserved one.

Okay so I've never had any problems with Etsy in the past; I've purchased cute things but it also isn't a platform I use often to buy so I never thought I'd have an issue with them until now. Recently, however, I noticed four unauthorized purchases that I NEVER made (for $2000+). I freaked out because this meant my account was severely compromised and I reached out to Etsy both phone AND email support and have not heard from them. I was on hold for almost an hour but nobody answered. Fortunately, my cards have not been used in this case (which is alarming for someone else I'm sure) for these odd purchases but the seller's profile is super sketchy/probably fake. I've never received any notifications on my "purchase confirmation" either which was why I am now noticing weeks later. I've just decided to close my account entirely. So much for their "24/7 customer service." *eye roll*

I am so disappointed in the lack of support I have received from Etsy. As a shop owner, I pay monthly fees on top on sale fees and plus more if you actually what your shop to be advertised, if you don't pay for advertising fees it's almost impossible for consumers to find your store. I recently had a customer make a purchase from my shop that was from o/s. I had to refund the order as I don't sell items internationally. I then went to refund the order as I did this is it came up with an error, I contacted support online to help with this issue. Support said to keep on trying to issue the refund, on my app, desktop and different internet browsers. So this is what I did with no success, I then notice my bank had suspended my account due to numerous transactions made from Etsy.

Sold on Etsy for quite some time before pandemic.. All I will say is once I made one mistake (according to their unfair fake policies) they not only deactivated my account but I still have not received the money from the items customers bought from me.. In my opinion it's best to start your own business and make your own rules, cut out the middle man for issues like this.

I was sent an incorrect item by a seller and for over a week the seller continues to argue with me about it. Etsy support has done nothing to help after multiple contacts over chat. I am out the money for this purchase and they will not provide me a reasonable resolution such as a no cost return. I am never using Etsy again - save yourself the money and the headache.

This Shop sells steering wheel covers and I waited and waited and waited. Finally I decided to contact the seller AnselMaggieShop and of course he would not answer my messages. Finally I tried to track the package. Come to find out the tracking number was fake. It was my receipt number instead of a real tracking number. When I brought it to his attention he pretends as though he didn't know what I was talking about and also saying the wrong steering wheel cover name. He been lied and said that a piece of my order was lost in the mail, how in the world can you lose a piece of a steering wheel cover? Then I knew he was lying. When I caught the cellar in his lies he canceled my order so that I would not leave a review. I tried to support these little companies but this has made it really bad. I will never buy from Etsy again. Customer service really sucks.

I contacted seller about rust from the ring sold to me labeled silver. She backed hostile and threatened me. The case was closed without being resolved. The company wouldn't help and I won't be shopping here again.

I thought Etsy was a trusted place to shop. I was wrong. I got scammed by some kind of "operation" which claimed to be out of CO but wrote with bad/broken/incomprehensible English. It seems I did not buy quality furniture at all but rather some drop ship junk that did not match what was featured in the shop photos. The shop closed immediately after I made my purchase, which was a HUGE red flag. Despite this, Etsy had no mechanism for immediate action to reverse the scam. Thank goodness for Visa, who reversed the charge immediately. Etsy would rather I had waited and finished out the scam before doing anything. I will never shop on Etsy again!

First time customer with Etsy. I ordered from a seller called “Steven Doyle Coolinnoventions”. I ordered a 12v Igloo cooler air conditioner after finding it after a google search. A week had gone by & never received a shipping notification. I contacted the seller & he said they were experiencing delays. A short time later, I received a USPS tracking number. Several days later I checked the tracking & it was not updating. It stated “usps awaiting item”. I contacted the seller once again & he said he would just refund my money as they were still delays, which he did. He stated he would still send the item to apologize for the delays. I have not received anything. It was all a ruse. Do not order from this seller. I contacted Etsy who basically didn’t want to know about it. First & last time ordering from Etsy.

I love shopping on Etsy but one new tweak to the site is ridiculous. You need to be able to see pictures of the item you bought. They no longer store a picture of the item, so there is no way of examining the items picture, if say you have an issue and are checking to see if damage was evident in a photo. Or to review the listing's description. Which is ludicrous in an online shopping venue. You also can not see sellers former sales, to get a look at things they made before so you can ask a seller if a custom item can be made like something they crafted in the past. If you can't see previous work you have no way of knowing what is within their range of product production. Surely this cuts into the purchase numbers on custom orders. Custom orders keep many artists in business as there is generally a mark up for customizing items. The sales link operated like portfolio.

Left an honest purchase review for a seller with one legitimate criticism but also praised him and his work overall and he sent me a string of emails calling me "hateful, threatening, and harassing." I was floored, contacted seller Etsy, asked them to look at my review and at messages sent between me and the seller to see that nothing was hateful, etc. The response was "You should try to work it out with the seller". The seller broke THEIR rules; and I am supposed to "work it out".

I ordered and paid. Delivery date has gone by. No response and now even after opening a formal case with them. They are suggesting to coordinate with the seller directly. Very sad. I was so much waiting for this on the right date as it was gift for a special occasion

I received a defective headboard from a merchant that had pieces from the design missing. I had pointed out the flaws to the seller before it was shipped and he shipped it anyway. When the board arrived in person, another piece fell off. But because the additional piece fell off after arrival, neither the seller or Etsy would take responsibility for the pre-existing damage to the headboard. The merchant was very rude and the Esty admin took over a month to reply with only three sentences that said my only recourse was to file a claim with PayPal. Additionally, there are identical headboard designs being sold on other marketplaces like Amazon, Overstock, and Wayfair. This is also supposedly against Etsy policy but it is clear that because they make all their money from merchant fees, they do not have any incentive to provide customer service to the actual customers.

What kind of online retailer only allows photos to be left for really good reviews? Allowing only the customers to see positive experiences and photos.. not negative ones. What a scam! Seller then is allowed to response with a generic positive response to my poor review (which I can't respond back to) when they've been ignoring my emails for days? No thank you. I will go to a site that allows bad reviews too. Otherwise literally every seller looks great when they may not be!

I bought what I thought was a pair of earrings from a company in France called Colibri at Etsy.com. I received ONE earring. When I complained, I was told that in the description it states to buy and pay for each earring separately in order to receive the pair, that no one had complained about this prior to me (which I don't believe), and that I should have read the fine print. Who in heck thinks they need to read the fine print when purchasing a common pair of earrings! It isn't common business practice to sell one earring separately from the other, as the human body requires two earrings for two ears. To get my money back, I need to ship back to France from the U.S. the one earring I received at my expense. This is ridiculous. I feel that Etsy is complicit in this bad business practice by allowing this company, Colibri, to sell products at Etsy.com. Also, I found no way to complain directly to Etsy anywhere on their website. Don't buy at Etsy.

They have absolutely zero business ethics. They do not care about their customers or sellers. They take the money and off they go. They have their own rules and therefore you are not protected as a customer or seller. Zero online or phone support. They are super shady as they never review any reports or complaints unless it comes from a lawyer. Don’t waste your time buying or selling there as you will never ever get a chance to settle any kind of issues with them. They literally don’t care and won’t reply no matter what your issue is.

I started selling on Etsy in 2012. My sales increased every year with 2018 being my best. Then in June of 2019 Josh Silverman (Etsy’s CEO) announced that Etsy would be cutting back on Google Ads in an effort to get sellers to pay for ads. That’s when my sales crashed. My sales for the second half of 2019 were 23% of the same period in the previous year and continue to drop. (And this was long before COVID-19). When they didn’t get the participation they wanted they implemented the Off-Site Ad program. Those whose sales are above 10K in a 12 month period are charged an additional 12% for every sale Etsy brought them through an Ad (mandatory) and those under 10K an additional 15%.

Ordered a hat in April. Didn't receive it on the expected date. Contacted Etsy and was told it was mishandled at USPS. They said they would send another one along with a shirt to compensate the delay. Received it yesterday. It is awesome along with a shirt and mask with LA logo to go with it. Overall, amazing! Worth the wait!

As an Artist, completely self employed, I had been selling on Etsy since 2007. Turns out Etsy management poached my shop and the very MINUTE I made $10,000 in the last 365 days, they immediately began deducting 12% for ads I NEVER ORDERED. I can't stop them. I can't opt out. So I've devised a way to make it work to my benefit. This is one of the Rare Cases where the government needs to step in to force Etsy to cease and desist in this practice. Stock price going down.

Avoid it at all costs!!! We are a legitimate clothing business registered in the US. Etsy terminated our shop one day after we made an account with no notice, and when I reach them out (after like a week), they replied this: "After a comprehensive review of your account, Etsy has determined it violates our Terms of Service or House Rules. As a result, Etsy has permanently closed your account. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final, and we will not respond to any further outreach about your account. This email constitutes our final communication on this matter." Could not be ruder than this to a customer!!! Not even said hi back to me!!!!

Until Etsy can hold funds in escrow until delivery is made there is no security for the buyer and etsy has no purpose. MY RECOMMENDATION IS TO STAY AWAY FROM ETSY

Ordered jewelry for my wife for Christmas. NEVER received anything I ordered. When I filed a complaint with ETSY I was told ETSY does NOT refund. That I would have to go to my credit company and file a complaint there. ETSY is a TOTAL ripoff. Buyer beware of this SCAM.

I would like to give Etsy a zero star rating, but the lowest it allows is one star. I set up a shop and created two listings at the end of April 2021. Right away I realized I could not find my listings or shop when using my shop name and the keywords I used for my listings. Of course I had to chat with someone via the computer and they had to send an email to a different team for me to get an answer. After two days I did not receive a response. Tried again two days later and was told they had to send another e-mail. When I still didn't receive a response I responded to an e-mail I had for a different question customer service previously helped me with and asked for a phone number. I called and that person told me she had to send an email to a team that can't be accessed by phone; I agreed.

I called Etsy to inquire about my 200.00 refund and I stayed on the phone for 53 minutes listening to their music and no one answered the phone. This is so unprofessional. I just wanted to know what happened to my refund. The seller told me they never got the money because the order was not ship and they only get paid from Etsy when they shipped the order. I check my bank and It shows Etsy refunded the money then took it out again from my account. No one is answering my calls and the seller say they can't do nothing about it so I just need to know when I will get my refund back. They need to do better with their customer service.

I have bought on Etsy since 2011. Last night I wanted to start a shop to sell some things from my sewing collection. I posted one item to see how this works. A couple hours later I logged in and it said my account was suspended. I presumed I did something incorrectly and went looking for the reason. No reason could be found. No communication from them.

I started a store back in 2012 on Etsy as an artist and seamstress. I was thrilled there was finally a marketplace that specialized in hand-made not mass-produced. It was difficult dealing with some buyers as they were used to purchasing items that were not hand-made, and complained of the price- I offered a Victorian skirt out of dupioni silk from a 100 year old pattern and sewn with an industrial machine and cloth covered buttons I made myself. It was quality for a wedding or reenactment but buyers were comparing it to cheap costuming shop listings. So there are always issues with a lack of education or finding your niche. That being said I thought if customers went to Etsy specifically for hand-made that they would be knowing what they are paying for. That is originality, rarity, and quality. But now after being a buyer these days I can see why this is happening- buyers are confused.

No seller protection. Taking my business elsewhere. I’ve been on Etsy for almost 10 years, embarrassed by how the site has gone. The review system is absolutely ridiculous and Etsy takes such high fees with zero ability to help with issues. I’ve also been scammed as a buyer, it’s basically the Wild West.

I have been selling on Etsy since 2017. I have always had 5 star reviews prior to Covid-19, when many set-backs befell us including illness and parcels that were delayed for months through Fedex. I was not unhappy that Etsy refunded my clients, but when I started to look closely into what all of this was costing me, I realized that Etsy was taking way more than the fees I had signed on for. Example: I just had a sale for $32.50 + $22 Postage. That adds up to $54.50. Etsy deposited only $41 of that to my account.

Etsy allows sellers on their platform to sell recently manufactured charms, specifically Disney charms and allow them to be described as vintage when, in fact, they are not vintage and not even authentic! Beware of one seller who does this and then creates false accounts and false sales if they receive a bad review to counter the negative review the have received. It's blatantly obvious what the seller is doing and Etsy does nothing to stop this! Be careful when looking for Disney charms to avoid 2Hearts1Love62 on Etsy.

Customer service can be rude and have had them hang up on me. Second, they do not follow up on complaints, requiring you to call back. When you do, they repeat themselves and the process repeats. Never had those problems on eBay.

As an Etsy.com small-time seller, I was quite surprised when I was charged twice today on a label. Etsy is no longer a company with customer service. In fact, there is in no manner to contact anyone to assist in this issue. The only thing that I can do is write reviews as this one until Etsy corrects their evil ways. I will contact my bank to cancel the double charge.

I've been selling on Etsy for years and have not had a problem with getting my funds after selling Things! I'm not sure why others are giving bad reviews, I'll continue to sell there.. Now eBay is where things get complicated. I'll never trust EBAY and the people who takes their Payment!!.. I'm stuck with ETSY!

Etsy is an online sale. I place an order and pay for almost $600.00. I have never received a product. Etsy said it is the seller. This Etsy website is like a scam online sale. After receiving the payment and have never delivered the merchandise.

Etsy is very dishonest to sellers. It suspends your shop suddenly without any prior warning and explanation. You can't fulfill your commitments to your customers. Worst of all, it starts to refund your customers who either got their orders or about to get it and they don't ever think of the loss they cause to the seller. Total **!

You can't cancel a purchase on ETSY. Not even from Paypal. You have to send an email to the seller -- Etsy doesn't sell anything, just represents sellers. And you have to HOPE he gets the email before he sends you something you will only want to return. Ridiculous system. No more ETSY for me.

So here's what happened to me: The site appears to be for local artisans creating hand-made items or selling antiques or vintage items. Sometimes that is the case, especially with anything that is custom made to spec like clothing, doll clothing, engraving etc. However, if you're looking for something unique such as jewelry then you're in for some major frustration. It seems that no matter how unique something appears to be, "search Google for this image" will soon reveal that it's just another piece of garbage made in China that the "artist" has just ordered in bulk on Alibaba and taken their own photos. Some items I have seen listed as Hand Made and found them in the sale bin at Micheals or worse, the dollar store, and have been flipped onto Etsy making claims they can't possibly back up such as the type of alloy in the metal. I have also NEVER found a single piece of "vintage" or "antique" jewelry that I didn't find on another site within 10 minutes.

Etsy likes to close shops without warning, specific reasons, or any communications with shop owners. A quick look around google will show this happens to a ton of people. I had a successful shop in good standing and was axed in a heartbeat with no recourse. They treat sellers like crap IF something goes wrong or not to their liking, and they'll refuse to interact with you. Oh, and you can be civil on the phone with them and they'll treat you terribly. I was told it's their policy to hang up on people.

Toni at sticks and stones sold me a necklace, I received confirmation and receipt of payment. Received shipping notice. Waited waited waited to receive only to discover their LIE that it never shipped because seller decided she wanted more money. Etsy condones deceptive practice. Do yourself a favor and don't shop here.

I opened account and after I entered all my legal private bank information, my account was deactivated and I cannot even contact the support. There were no reason for it at all! They probably just stolen my info!!!

Etsy has a problem. Scammers set up temporary accounts, take your money and ship an empty box. By the time you realize it was a scam, they’ve closed the account and set up under a different name to do the same thing over again. Etsy won’t refund your money and neither will PayPal, Visa or MasterCard. This happened to me and it was only after looking online that I discovered it is very common. Even the App Store reviews are full of people who were scammed on Etsy and had no recourse.

I have been a long time Etsy customer and my complaint is with the seller, not Etsy itself. I placed an order for a Tshirt 3/9/21. Due to tragic circumstances I no longer needed the item and, as of March 18, it had not been shipped so I sent a message to the seller stating. "If this item isn't shipped by tomorrow, please cancel." What followed was a 4 paragraph message from the seller berating me for "being rude." Appalled, I responded and several heated messages were sent back and forth (including info that the item had "just been shipped") until I was finally told by the seller to not contact again or I would be reported for abuse.

Never got my item. When I attempted to contact the seller I got no response; when I tried again a few days later, I was notified that the seller was unreachable; a few days after this, I noticed that the seller was no longer on Etsy. I was able to get reimbursed for my item, but only after Etsy made me wait a couple of weeks just to be able to start the claim. I also wonder if Etsy would’ve ever contacted me to tell me I wasn’t getting my shipment or whether they would’ve kept my money and said nothing. They didn’t contact the seller either to ensure that my item was shipped. There’s obviously no such thing as due diligence or accountability at Etsy.

I did not receive the item. Etsy order/confirmation number **, Buttercup Vintage Company transaction number **, and USPS tracking number ** are all useless and I don't have the item I ordered. The vendor, Buttercup Vintage Company, has put the onus on me, the customer, to sort it out. This is not the way a real business or vendor works. If Etsy cannot do like Amazon and ensure delivery and customer satisfaction, it is not a reliable source for goods.

This website is infested with Fraudulent sellers. I was defrauded for $1,300. Once you make a payment, the fraudulent sellers delete their account and run away. My first and last experience on ETSY. Then you are stuck with ridiculous dispute settling system from ETSY where they try their best to shift blame on PayPal. PayPal on the other hand, deems it as an authorized transaction. ETSY will keep you hanging by being casual about all this and hand out tickets. They tell you resolving this is high priority and promise to update but there are no messages or no communication on what they are doing. Meanwhile, you are stuck with a fraud of $1,300.

I purchased some headbands from Etsy which I was shocked, after my payment the payment went to China. I always heard how proud Etsy was for products made and come from the USA. Never again will I order from Etsy. They lied.

Etsy has a very low standards for their vendors' shipping. I wanted to give Etsy a try so ordered 4 items from their vendor instead of buying from Amazon. The goods never arrived and the vendor ignored all my attempts, 3 of them, to contact him. Finally, after escalating the issue, only then did he provide proof of shipping but it was too late for Canada Post to do anything. Apparently the vendor has no insurance either. But all of that was good enough for Etsy. And now, it's too bad for the customer. So, don't bother with Etsy if you're uncomfortable with being left holding the bag for any shipping mishap.

I started using Etsy for gift purchasing during the pandemic. I want to support small artisans, and their creativity. I am very careful about the vendors I use. I try hard to confirm that they are a small business, based in the USA, before I place my order. So the onus is on me to make sure I’m selecting a reputable seller. 90% of my purchases have gone off without a hitch.

I have been selling on Etsy since 2007. Etsy is the only place that will charge you more per $1 earned than anywhere else. Etsy started punishing their best sellers in May 2020 by tacking on yet another fee. For anyone selling over $10,000 in a 12 month period they would be charged an additional fee of 11% for every sale that was purchased by the customer via Google, Facebook, etc. There is nothing in my 65 years that I can compare this too, where you are actually punished for succeeding. How would your child react if you were to tell them, "If you come home with straight A's again, you will be grounded". Or your boss tells you that you will be laid off if you double your work goals. Etsy has a "control issue", they have to have control over everything or you can't be there. Their fees consist of: listing fees, transaction fees on sales, transaction fees on shipping and now marketing fees.

The company has agreed to refund.

My Mom passed 12-14-2020. I came to Etsy to purchased some jewelry for her cremation ashes. Somehow I found these little gold hearts on the same page as the other 3 jewelry pieces I had purchased. So I ordered 2 of them, when I picked them up at my po box I discovered they were not for cremation ashes at all. I immediately contacted the store and Joanne told me I was too late. They have a 3 day policy and it had taken me 5 days. I explained that I needed these for cremation ashes and the reply I was give was it will cost me 20. Restocking fee. I tried contacting Etsy and each time I hit the submit button to report the incident nothing happened. So I tried calling Etsy and was informed I couldn't leave a message. So basically I'm out almost 100. Which is so wrong. I can not afford this. Please help me get my money refunded.

Etsy team are a bunch of scammers, don't ever think of selling your products there, unless you want to give away your products, First, they charge you 15% fee + 6% payment fee + Taxes, you will end up making no profit, second of all which is the most important, if a customer opened a dispute they will refund the customer without even asking the customer to return the product, my customer asked me where he should return the product, I told him to send a pic or a video to send it to my supplier, then they just refunded him and now he does not want to return the product anymore, so unless you want to be scammed don't deal with Etsy.

I purchased wallpaper on Etsy and it was not the advertised colors so I returned directly to the seller. He sent me a copy of the refund he gave to Etsy on Dec 9/20 My refund is still not here! At first I got an answer to my request saying it can take 30 business days to refund to a Canadian card, which I replied to and said I was willing to wait. Before that I had given the seller a negative review and also a negative for Etsy, The email asked that I delete the review and show the order as cancelled and I would be refunded. I did that which took all evidence of the purchase off my site and now I wait! I have emailed daily and get a response that they are looking into it. I will never deal with this crooked company again and I will let anyone I know don't deal with them! Amazon and Wayfair are excellent to deal with but buyer beware with Etsy.

Never received an order placed on 12/30 from LeArtPrint. Rec'd email asking me to rate this product/seller. I gave it 1-star because I hadn't yet received it. The seller immediately messages me asking why I didn't contact him first so he could track the package before giving him a bad review. I explained I would be happy to change the review once I received the package. He responds: "Why didn't you contact USPS? You need to change the review because it's unfair." I contacted Etsy customer service and was told I needed to communicate with the seller. They wouldn't step in. They wouldn't call the seller. "Seller's set their own policies." So I am now beholden to this seller, who has my credit card information. If he gets this angry over a rating, imagine what he'll do with my information?

Refused to provide refund unless customer paid original shipping cost of $10.90 PLUS the return shipping cost of $10.90, for a total of $21.80. The item originally purchased for $17.00. You lose money dealing with this little company.

I bought from Etsy several times as I thought Etsy was comparable with Amazon but found that Etsy is just an interface between buyers and sellers. There is no customer service support or phone number. The only way, you can get Etsy to refund your money is after a certain time range. I bought several items from several sellers on 12/27/20. I received one item from one seller. But the second seller has not shipped the item as of 1/7/21. Per Etsy (this is not easy to find), I can't even attempt to cancel the order & must wait until after 1/20/21. Of course, every time, I send a message to this seller, I get a generic message back that starts with "We are working tirelessly to keep up with the extreme influx of orders". I should be able to cancel an order before the order is shipped.