Etsy Reviews

I ordered 2 items both t-shirts for an 88th bday/68th bday-I kept watching for delivery but nothing came. I was told that 1 of the shirts were cancelled because there was no address on the order. That order was cancelled by the seller and SUPPOSEDLY credited to my account. 3 weeks later ETSY is trying to say the problem is with my bank. I have checked so many time that I am going to resolve this differently. The other shirt will finally be sent to me, unfortunately it took 7 representatives at ETSY to help me with the seller. LET ME ADVISE ANYONE WHO ORDERS FROM ETSY, YOU CANNOT COMPLETE AN ORDER WITHOUT A VALID ADDRESS!!! So one of the shirts is being re-sent to me, the other was suppose to be credited by the seller but to date nothing has happened. I'M GONNA HAVE TO CANCEL MY CARD, GET A NEW ONE AT MY EXPENSE AND DISPUTE THE CHARGES. I WOULD NOT BUY FROM THIS PLACE AGAIN.

I would give a O STARS if permitted..One Granddaughter got Her Christmas Present. Other BEEN WAITING 30 plus Days..Ridiculous. Now refunding my $$ but WHAT about the Little 9 year old WAITING for her Christmas Present. Her Cousin Already received..So SaD. You will Read this every week in 2026 so this DOESN'T happen to someone else..I don't give a $^^^ about a refund. I wanted my Granddaughter to get the Present I ordered.

Dishonest company with individual sellers listing counterfeit coins from China. Seller says contact customer support for credit. Customer support says contact seller for credit. Both are dishonest. No phone number to call customer support, you must communicate via text. I have a new ad recommendation for Etsy; If you’re a pirate, illegal immigrant, counterfeiter, or have any other criminal skills, work and shop on Etsy because we CARE for criminals. 🙈

I used this site one time to order three t-shirts from three different sellers in the USA. They were all above 40 dollars per shirt. At that price, I expect them to be average to above average in quality and design. Of the three shirts, only one was acceptable. I expected to have a hassle free return experience. The first seller that I contacted refused to take a return entirely. This of course is the end of my shopping on ETSY... Anyone who shops on this site should check the return policy of the seller first... Or better yet, shop on a more reputable site. This is not well run...

Etsy does not not monitor their sellers or back up their customers. Etsy lets anyone with an email address and a hot glue gun sell their junk on their website. The others price gouge everyday vendor/antique mall items and advertise them as RARE. One seller has a silhouette picture priced at $250 yet in fine print can’t guarantee its authenticity. Google lens their highest priced sellers items labeled as ‘rare’ and you’ll see prices all over the web for 1/4th of their price. Etsy customer service is a joke they won’t even intervene with an issue you have until 3 weeks after you try to get the seller to resolve the issue. Their reputation 20 years ago is faltering because of their standards. I guess as long as they get a fraction of the sellers junk sales they don’t care.

I've used Etsy twice now and both times I came away with nothing but headaches. The first time a seller on their site was hacked and money was taken. I had to jump through hoops to get my money back. The second time I ordered a product of a seller in England. After a month of trying to communicate with the seller without any responses I was able to track the package to a US FedEx facility who told me that they tried contacting the seller to send the necessary form(s) without any luck. I tried to get Etsy to intervene, and they gave me the run around sending me back to the seller, who never responded to several emails. I eventually found the seller's own website and sent emails explaining the situation. And finally got a response and eventually they canceled the order and gave a refund. This all took well over a month, and I still didn't end up with the product. It's the last time I'll use Etsy. I won't risk more headaches.

Etsy is filled with mass produced items that are not hand made. As a seller who makes one of a kind, hand made products, I am in competition with cheap, mass produced items. The platform does not curate its stated purpose of selling hand made products. Small sellers drown in competition from mass producers and non-hand made products. You can pay for “advertising” and promotion of products, but there is no increase in traffic, views, or orders. I recommend another sales platform other than Etsy.

I have used over 40 vendors through Etsy over the past few years, most within the past few months. With only two exceptions, I have been extremely satisfied with the quality of items purchased and communication with vendors. Sellers bend over backwards to ensure customer satisfaction. My issue is with lack of customer service with Etsy itself.

I opened an account with Etsy less than a month ago. I ordered one item and received it with no problem with either Etsy or the vendor. I ordered a couple more items shortly after from different vendors, and all but two orders were cancelled with no explanation. Three weeks later, I was notified that one of those two orders was to be shipped, but it has not happened after 5 days of that notice. I attempted to purchase something else from another vendor. When I went to check out, I received a notice that my account had been suspended, without reason. I contacted customer service asking why, and received no response.

Placed an order on 1/8. Was charged 18.00 for shipping to arrive 1/13-1/15. I needed it for a trip. When I checked the tracking it said arriving 1/17! Contacted seller and was told the original shipment dates weren't correct. It was Etsy's fault! And I would receive it just not when promised! Sent 3 more messages with no response at all!

Since 12/31, I have been trying to complete a purchase using a gift card credited to my account. However, I receive an error message whenever I try to access the with my selected items. Initially, I tried another browser, another device and clearing my cache as per Etsy's suggestion. When that I didn't work, I reached out to customer service via chatbot and received an emailed response that the items in the cart would be moved to "favorites" and that once I move them back to the cart, I should be able to complete the transaction. When that didn't work, I reached out to customer service several more times, both via chatbot and email. The only response I receive is via an agent on chatbot telling me that someone will reach out via email.

I bought a jacket from an Etsy store called TheJacketPatch. The quality was excellent, and the shipping time was also very good. Well done! I would advise other buyers to shop from this store. I purchased a jacket from TheJacketPatch and the quality is amazing. Shipping was fast too. Highly recommended for other buyers!

I’m posting this as both a warning and a last attempt at accountability, because at this point I genuinely don’t know what else to do. In April 2025, I purchased a custom wedding band on Etsy for $1,416 CAD from a seller called SapphireJewelStudio. This was a major purchase for me at a time when I was already financially stretched paying for a wedding. What followed has turned into a months-long nightmare where Etsy admits they have my money but refuses to return it.

CLEOPATRAEGYPT, an ETSY company, sold me a bracelet and earrings that were supposed to be 925 silver, gold-plated with 18 k gold. What they really sold me was a cheap metal alloy, as confirmed by a local jewelry store. Pictures below show that the band on the bracelet was rubber, not leather, as advertised on site. You can also see part of the metal bracelet. I was also charged $34 tariff fees, also not mentioned on the website. When I complained to Etsy, they supported the seller, even though I had text and pictures to verify my claim. But the worst thing of all is that, by some means, CleopatraEgypt CHANGED MY 1 STAR RATING TO A 4 STAR RATING!

I ordered a sink on Etsy last June and it took months to receive. When I finally got it, the box was flimsy and the sink was broken inside. I notified the seller immediately. She said she would make a new one and she wanted me to pay for the shipping. I told her to go through her insurance. This was not my fault it was packaged poorly. Months went by and she claims she shipped the replacement. Nothing. I reached out and asked her for a tracking number. She replied that the shipping company was unprofessional and was sending it back to her.

They are scammers. I opened one store on Etsy, but in the end do not pay. Multiple times, I asked for payment, but no payment was received. Customers made the payments and left good reviews about the store. After checking online, thousands of buyers and sellers are having problems.

Horrible customer service!! It is very difficult to reach a person. The "chat" is difficult to find, and often does not work. I was charged 29.00 to start shop, and then offered a 10.00 boost. Being new I thought the boost would help. I had a very difficult time listing items. They ask for a ton of details, and those details kept disappearing when I went to grab the photos causing me to need to re-do the listings over and over again.

If you have a shop on Etsy it costs over $20 to get it started plus you have listing fees that add up quickly. You receive more messages from scammers and after listing items you get a bill every month for each listing whether you sell anything or not. A complete waste of time and money from a seller's perspective. I’ll never use Etsy again.

They allow sellers to bully customers and continue on other platforms to continue harassing and bullying customers. Threads continued shit talking in pic. If a seller messes up an order you either fix it or refund. You NEVER argue with a customer that spent their money on your products when you mess the order up. And to have this seller so petty that she not only harassed the person on Etsy over the refund she continued to bully customer on a whole different platform.

I purchased 2 T-shirts that are not sized correctly. I had a difficult time trying to find their return process. I had to send a request by email. They do not provide a telephone number. The email reply I received stated that they do not do refunds. Very deceptive. I will not do business with this type of vendor again.

I ordered some things for Christmas 2025 on my Etsy account. They locked my account. I tried multiple times to speak to an actual person on the phone but Etsy’s chat system stated they do not have a phone number and everything is handled in their chats. They canceled one of my orders and will not tell me why. I am trying to see the shipping on my other order but they will not give me a tracking number. I have given them multiple times to unlock my account. They refuse to do so and keep handing my email to other bots. Don’t use this site. I will never be using this site again. Etsy has burned this bridge.

Etsy itself, not the sellers, is bad news. Nasty!! Anything and shopping anywhere else is worthwhile. They steal your money and honestly don't care. They are snakes beyond repair. Bad bad news. It's a sin.

This is the worst company to buy anything from, first off I never received my item. Then I also do not have any information as to who to get a hold to in order to find out what is going on with my item. They took my money and will not return it. Also right after they took my money someone from another state tried to hack into my account. If it was not for my bank sending me a fraud alert they would have taken money out of my account. Do not and I mean DO NOT TRUST THESE PEOPLE. The item was supposed to be a Christmas present for my daughter, now she is going to be disappointed. BOO WITH THESE PEOPLE!!!!

It’s worst. Never buy anything from here or else your entire money will be lost. All fake selling and fraud sellers. Your money will not be returned back and there will be no communication at all. Worst.

Etsy's automated security services are starting to annoy me. A few days ago, I changed my email address from Hotmail to one with my own private domain, and Etsy suspended my account few days afterwards because it was flagged as “suspicious.” I don't understand what they suspect; the email account is new and not blacklisted anywhere, I've been writing to customer service for days from my old email address, explaining that I successfully changed my address and was shopping as normal when they blocked my account—without even sending an email to explain why. I have a purchase in progress and have no way of knowing when it will arrive because I can't access Etsy, yet they’ve already taken my money.

June Tool<**> I did not receive my package. It's 5 days after it was supposedly delivered and the seller shows no effort to try to find or refund. I asked all my neighbors and none of them received my item. You Thu 12/18/2025 1:39 PM. "Hi how are my egg cups progressing?" Leslee **. "Congratulations on your purchase of these 2 wonderful Nortake egg cups with the Red Mark. I will send these out to you tomorrow." June (sent 12/10/2025).

We find it remarkable and troubling that Etsy continues to sell baked goods without important nutrition labels. Fat, Sugar, Oils content are not available. Etsy management apparently is living in the dark ages. This is an ongoing situation where the health of the customer is ignored.

Customer support sucks. While I have purchased some cool things thru Etsy, the site and management is a bit screwed up. I got my account suspended over what was suspicious activity as a security measure. I was persistent. Almost every time I wrote my inquiry and gave them data to resolve my case, they would respond with no less than a half dozen emails from different support staff asking the same questions... over and over. No resolve. After one of them said, they would just set me up a new account with a separate email (no transfer of my past messages or history/no past payments or purchases), I asked my history would transfer and all Jeremy responded was "dont worry about it. you can now shop Etsy again".

This site feels like it's run by entitled people that think highly of themselves. They permanently suspended my 6 year seller account for no reason. Mind you I have clients that already paid OVER 500£ worth of money for pre made items and because of this I CANNOT get in contact with them. They never specified a reason, never empathize, never care, never give details and just say "read our tos." Well I did over hundreds of times. I only one actually violated them but That's only because they haven't been specific about that subject on what I can and can't do, I did fix the violation and after a few months or so boom random ban, no justice.

Etsy is becoming a scam for new sellers!!!! I’ve never experienced such an unreasonable process from a marketplace. My account was suspended the moment I opened it, with zero explanation and zero activity. Etsy took a $29 setup fee and then shut me down with "Violation". What violation? Their response was a template message refusing to explain ANYTHING. This is incredibly frustrating, unfair, and feels like a scam. It seems as if they simply want to ignore the issue entirely.

I ordered over $500 worth of personalized rugs for Christmas presents. When I checked my bank account, there was a $.30 charge from Brooklyn, NY, the same place where my purchases came from. When I called to question, I was told by an AI representative to give my email address and pay a dollar for the answer. He said I would get the dollar back. I think it was just a way to get my card information. I didn’t do it. For this reason, I probably will never use Etsy again and I’m sorry that I did this time.

I recently ordered a ring from Hermes on Etsy. It was my second order. The first order came off without a hitch, this second order has been a complete disaster. It’s been excess of a month and nothing. I have emailed Bugra multiple times with no response. I want a refund since I have never received the ring. I will never buy from this organization again, if there was an issue, all they would have to do is reach out. Very dissatisfied.

I am extremely disappointed with this Etsy purchase and feel completely misled. Before buying, I specifically confirmed with the seller that no customs duty would be charged. Based on that assurance, I proceeded with the purchase of an item costing $253.34. A month later, I was shocked to receive a FedEx invoice for an additional $131 in customs charges — almost half the price of the product itself. This is absolutely unacceptable. Etsy hosts multiple independent sellers, but this kind of dishonest and misleading behavior reflects very poorly on the platform as a whole. A seller should never provide false assurances just to secure a sale. Buyers trust the information they are given, and Etsy should ensure that sellers are transparent and truthful about international shipping costs and potential duties.

I have only used Etsy twice as I recall. Both were for custom cake toppers. I ordered in a timely manner as indicated. In both cases (different sellers) the orders did not arrive in time for the events. Yes, the chargers came before the products. The most recent order has still not arrived. Happy Birthday Etsy!

They seem to have stopped rigorous vetting of sellers causing many sub standard products to be hawked. I no longer trust them after being scammed twice now. I have closed my account after receiving damaged goods and having to battle for compensation.

2 “Genuine” leather jackets ordered from 2 different Pakistani “leather companies” on Etsy: 1. None of the products matched the quality shown in the photos. 2. Thin, cheap split leather or even imitation leather, looks cheap and smells of chemicals. 3. One did not respond to my complaint. 4. One sent size S instead of L and said I should wear it and then I would see that it fits... 5. Buyer protection is complicated and my money is probably gone.

First time Etsy user. Placed an order and almost immediately got this email:

Ordered 2 winter coats for people who need a coat for winter. Coats over their delivery date. I ordered extra large will just about fit a medium build man. The material is coarse and not how it looks on the picture. Outside zippers have no pockets and the main zipper is cheap and difficult to zip. I would be embarrassed to give this coat to anyone.

Attn Etsy Product Manager - when a customer gets an email from a supplier, for example saying "I’m sorry, but I will need to cancel the order as the shipping cost is higher than expected," there is absolutely NO WAY for the buyer to know what order he is talking about! I order many things on Etsy, and if I don't know what order has been cancelled and what hasn't, it's a total nightmare. It's fine to cancel orders, but at least tell me what the order was for??? Was it a large mirror I'm expecting, or a small swatch of wallpaper? I have no idea because your process is poorly designed!

I always loved Etsy, I generally had good experiences, and enjoyed the products. I've probably spent thousands of dollars. Etsy's customer support has deteriorated to almost nothing. For some reason, my account was closed. I have received no explanation. When I try to sign in, I either get the message that Etsy does not recognize the email, or, that the password is incorrect. In the latter case, if I click on "Forgot Your Password", it asks me to enter an email so that I can get a link - and then tells me that my account is closed. I've tried logging in on three different up-to-date browsers, I've opened and closed them, I've restarted the computer. Nothing. When I got to what I thought might be actual human being, I was told that they needed my address and a copy of a recent order, which I immediately supplied.

Flooded with fakes from China, Shops that disappear after a sale, Practically forced to give reviews and the sellers get mad when you give them a bad review. (I was contacted by a seller for a bad review.) Froze my account over a glitch on their end and accused me of bad business practices when I am just a purchaser not a seller. Started the Spanish Inquisition to unfreeze my account so I told them to just close it and will never do business through them again.

This platform should be closed. Was my first and last order from there. Ordered a Starbucks cup from there. After I paid the seller immediately gone from Etsy. Wasted time and extremely annoyed by this total scam. Never again. If you unable to prevent scam you should not provide this service. Terrible.

When you make a sale, these guys come up with some crazy pop up fees. No customer service, crazy transactions fees, crazy policy. Horrible experience. Can’t dispute because it takes weeks for someone to answer.

I had such a bad experience with a vendor I have deleted the app and won't use it. I ordered a tray and the vendor didn't put the apt number on it so it was undeliverable and returned to sender. The vendor refused to refund my money until she received it back and sent me very unprofessional messages including accusing me of stealing her product when I went through Etsy to get my refund. Wow I never received the order.

I'm a shopper on Etsy. I've been using the site since a couple of months and am generally satisfied, except for one thing, the reviews. Etsy makes it as difficult as possible for a shopper to locate unfavorable reviews. When you go on a shop's main page, the only options for sorting the reviews are "Suggested" (default) and "Most recent". There's no option to sort the reviews by number of stars. With a busy shop that has hundreds or thousands of reviews, that makes locating critical reviews about as easy as finding a needle in a haystack. There's also no option to skip to the last page of reviews (you have to go through a page at a time), and I've noticed that the "Suggested" mode seems to downrank low-star reviews, giving precedence to 5-star ones.

Placed an order with a seller, paid and never received it. Tried to contact Etsy several times, no response. Was finally sent a message that my account had been banned! As far as I can tell it's just a scam site.

Etsy, Is group of crooks! I ordered some beautiful stockings for my wife.. There is always a line. Never received the product. Always tell me more is needed!!! Never purchase from these CROOKS!!! They should be blocked on the Internet!!!

I used to believe that Etsy was a place that valued handmade work and protected genuine artists. Unfortunately, my recent experience proved the opposite. I run a small art shop selling 100% hand-drawn pieces. A buyer purchased three framed drawings, received them on September 24, and stayed silent for 48 days. Then, out of nowhere, they claimed the artwork was printed, not drawn. We politely replied, explained how to verify authenticity by holding the piece up to a light source, and provided photos showing real pen pressure and ink variation. The buyer never responded, never returned the item, and simply opened a case asking for a refund.

If I could give no stars, I would. I see why individuals do not want to this site. I ordered an item as a gift. The person I ordered for did not like the item because it was smaller than what they wanted. Because it's not damaged and the description was visible, the seller will not refund. This is a $100 item I am stuck with. The refund/exchange policy should be front and center for people to see.

Etsy has absolutely no customer service. I recently went to do my first purchase with them and my credit card was charged then instantly refunded, I tried a second and third time with the same results. After my 3rd try my etsy account was Suspended. I have been going back and forth with them for close to 2 weeks trying to get my account un-suspended. After waiting 2-3 days for their response they will give me a vague response to which I correspond with a very detailed answer. I keep telling them in my long response to give me a detailed response. Which they never do. If I could purchase this product that I really like anywhere else I would have 2 weeks ago.

I am in disbelief! I ordered a bronze silk scarf/shawl. I received a gold, not silk scarf in substandard quality. The hand stitches are visible! I now understand the "no returns" policy. I will never purchase anything through Etsy and it's associates (santanartistsilks). Do yourself a favor, find other reputable vendors. The cost will be lower and the product quality much improved.

They charged my account after I told them I no longer wanted to do business with them anymore. And to make matters worse, in order to get into your account, you have to input a code you receive via text. Well, I got a new business line and cancelled my old number and it has been impossible to get back into my account.

They suppress sellers in search results as much as possible, so they could force those sellers to pay for "Etsy Ads" which sellers don't even have any control over... Etsy "says" just "increase ads budget" blah blah blah... and they just take your monies and no sales at all... How it even possible with hundreds of "clicks" (that are clearly fake) you have no sales, no contacts for questions, no favorites... I've been seller for 10 years with great reviews, many returning happy clients, and they just intentionally stopped all my sales without any reason... Etsy should be brought to justice and those who are in charge are fraudsters... But they will never be, since they (I guess) bribed all in the "TOP" (who make decisions and laws). I'm paying fees and subscriptions to them... and nothing... they just continue scamming me!!!

When I first started shopping on Etsy some years' ago, it used to be a fun and trustworthy environment. Unfortunately, as the years passed, more and more drop-shippers entered the shopping arena to the point it has become extremely difficult to distinguish an honest, reputable seller from a "poser" selling low-level junk from overseas and stating on their site that they are operating here in the U.S. That’s downright deceit and fraud, so why is Etsy allowing these people to continue operating in this manner? As an example, a few years back, I caught one of these guys and even presented him with the full tracking data which clearly showed that the shipment he sent me was not coming from the U.S.... it was from China. The guy still had the audacity to continue to lie to me that this was not the case.

Don’t buy anything from this site. You will get scammed. Fake stuff. Three will overcharge you duty after they ship the item. If you try to cancel you will lose your money and item. Please don’t buy from this site

Etsy is terrible business to sell my items since I joined last August and got very slow payment to our account. Now I got suspended because I was too slow to ship out due to our family emergency over 4 days. I tried to find customer service chat. There is ZERO to find it. They declined my apply to explain what going on and why I don't ship out on time. They are very rude! No respect my family emergency. I wait for my full payments if I don't I will get small claim by courthouse. I am full deaf. They have no respect. Very rude.

I’m seller, having horrible to no support. A shopper asked to cancel an order in a matter of one hour. Myself trying to do the right thing. Agreed to cancel the order on my side. Apparently, I have to pay for the order. So, I got charged to do the right thing (I could had shipped the item, or bought the shipping label). After contact support, got the same answer from different people, that it is on my contract. After I ask where the money goes when a shopper pay for their purchase? No one could answer me. Another issue also, I sold an item over 3 months ago, and I am still waiting for the full amount. If a shopper has 14 days to return the item, where is the money? That is why eBay is much better, we can talk with a person that actually lives in USA and try sincerely help.

It is not safe to purchase off of Etsy. You will have no recourse if you purchase from a fraudulent company. You will hit a brick wall, and this platform is void of any personal contact! You've been warned. My shipping address is in Arkansas, product shipped to Dallas TX and because it was shipped, I lose my money.

Once I saw this business selling and condoning ICE and Alligator **, I deleted the app. Humans being disappeared and unalived by being eaten by alligators and probably ICE as well? No thanks. I'll pass.

I logged in as a Guest - easy to do. Ordered some PDFs and soon got e-mails that said the orders were confirmed and were ready to download. Clicked on the button that says View your files on Etsy and got a page that says: You don't have permission to change or remove this information. I'm very rapidly losing interest in Etsy. Hope someone will provide very clear and simple instructions on how to take delivery of the things I paid for, because right now, this is a completely unacceptable experience. Easy to spend money - hard to get anything for it in return....

I never received items I ordered. The seller was a scam and used a fake FEDEX tracking number. Many other reviewers had the same experience after me. Etsy no longer deals with this seller but will not refund my money. Starting a case is next to impossible as clicking the “continue” button is circular, taking me back to previous page. I will never buy from Etsy again.

The horrendous and disgusting acts played out by Etsy and another disgusting online site, need to be brought to public. Witches, spells, hex's on Christian men. I am deactivating my account and will no longer buy from this site. God have mercy!

I have purchase from Etsy sellers, but am taking my business elsewhere. They allow so called witches to make spells and sell them to people. When you say incantations for the downfall or death of people, that’s goes beyond my moral compass. I’ll find other ways to get the things I need. Keep your witchcraft, I’ll stay with God.

Etsy cancelled my purchase and suspended my account with no explanation, because I bought (or tried to buy) several map .jpg files for a DnD campaign. The lockout notification asks me to contact Etsy Support or consult Etsy Help to regain access. The Etsy Help center produced a set of instructions telling me I could unlock my account by resetting my password, but the password reset tool simply informs me that I'm locked out and (you guessed it!) asks me to contact Etsy Support, refering me back to the same useless instructions.

I just used Etsy for the first, and last, time. I ordered a sweatshirt from two different vendors. In the last 10 days I have received more than 20 messages JUST from Etsy. Then the surveys. The notifications from UPS. I was stalked when I was young. Not like this. The requests from companies for reviews and stars is appalling. EVERYONE needs an attaboy. You were selling overpriced merch. I bought and paid for it. Ship it. Give me a tracking number. Figure it out. There are myriad companies that been proven to have fake or coerced reviews. This is why. I don't shop at ANY online store anymore because of this. eBay was toast awhile ago because of this. What. A. Scam.

I’ve been a dedicated Etsy seller for years, and my recent experience with the platform has been nothing short of infuriating. Etsy removed several of my handmade beaded bracelet listings, claiming they didn’t meet their so-called “Creativity Standards.” These items were fully handmade, entirely original, and followed Etsy’s guidelines to the letter. No clear explanation was ever provided for the takedown. What’s even worse is that Etsy also removed my Star Seller badge—despite perfect customer reviews, fast and on-time shipping, and consistent communication with buyers. I’ve done everything Etsy asks of sellers to maintain a good standing, only to be penalized without cause.

Wife wanted fabric panel and coordinating fabric for backing. We found, but when we checked out they, being two of the vendors, are each charging freight of $5 per yard shipping. If you think that is fair, good for you. But we feel it is a rip off. Don't know how to show you our receipt. BEWARE OF YOUR FINAL BILL. ETSY PROMOTES RIPPING OFF CUSTOMERS!!!

The worst company I've ever seen. Horrible customer service. When you ask a question and they don't know what reply, they send several templates on behalf of the "different representatives", and they are all the same word to word. I understand when people sell high quality replica, but here 5$ stuff (with glue everywhere) is listed for almost $300 and advertised as used Chanel lol. Sellers never reply. None of them. I have tried 5-6 different sellers, no answers. This platform needs to be closed asap.

Etsy has the worst customer service, actually I don’t even think they have customer service. I have bought and supported several shops on Etsy. I paid so I could get free shipping. I can’t believe if you don’t buy Etsy’s yearly subscription you have to pay for shipping. It wasn’t like that prior to the Etsy insider. There were quite a lot of items with free shipping. Some sellers do not even thank you when you purchase an item. The last 4 items I bought were basically junk. I had a ring where the stone fell out. I had no responses from the seller’s or Etsy. I think some of the prices are ridiculous also. They are cheaper elsewhere with free shipping. I closed out my account after several years. I don’t know what happened to Etsy but it used to be a great place to get unique items.

I'm both an Etsy buyer and seller. I ran into a problem with their messaging: there is a large 'WARNING' box that only allows a very small portion of the actual message to be seen. I haven't been able to make it go away. Etsy's motto is about keeping commerce human. HOWEVER, it is impossible to actually access any form of live chat or support. Only a repetitive BOT So 2 thumbs down, Etsy, on the parent company's customer support. Individual sellers are, buy and large, fabulous.... so long as you don't need to converse much on the message portion of the app.

I will never purchase from ETSY again. Horrible people with an evil mentality. They want to sell the T-Shirt that the murderer wore when he killed Charlie Kirk. When did evil consume ETSY? This company is just pure evil, and I will never purchase from you again.

What a bad company for sellers. I made my first sale after 3 whole years. I couldn’t see my shop and for 15 min I had no idea what I sold or where my shop went. ETSY suspended my shop and it disappeared. I provided my driver license and still it wasn’t enough. I am done with ETSY. I just feel bad for the buyer. I have no way of issuing a refund. Hopefully ETSY will take care of it.

I bought some rattan from Vietnam to the US with "free" shipping. One week after my purchase Seller contacts me trying to get me to pay "$20 of a $60" postage fee he will have to pay due to being oversized. I told him no. Now here we are 3-4 week in and I am just waiting to see what happens. I have the tracking # for USPS for almost 2 wks now but it says waiting for package from seller. My estimated delivery is from 5-11th. Today the 9th and he messaged me again trying to get me to pay $18 now. I told him no and he was in violation of Etsy policies. He messaged me back thinking I would change my mind and I haven't responded.

Bad customer service. I was a seller on Etsy about 7 years and come back to sell it again. After went through everything (change the e-mail...), everything was fine. Suddenly, one order went through near Labor day... It puts my account on blocked with security purpose. It asked me to change bank account at first... then said e-mail is invalid. And after answer all the questions from different agents about 20 e-mails. Silent and no resolved at all. Even there is one e-mail claimed my problem was solved.

Customer service for sellers is not existent. Also as a buyer on Etsy I dealt with a lot of scam shops. Once you deal with Etsy it’s hard to get any help. Customer support on email is not interested to solve any problems.

I would give a minus-star review if I could. We opened a shop for my wife’s excellent craft items and had no issues initially setting up. Then had an almost immediate sales and that’s when it all went sour. When we tried to accept the buyer’s payment we got a message that we needed to confirm our bank card since ‘your bank won’t accept our form of deposit,’ or words to that effect. We went through the process only to be notified that that also failed, and to pursue a PayPal card. I refuse to use PayPal due to past issues with them.

What a horrible company, they no longer have a customer service phone number. It's impossible to get in touch with them. The sellers are horrible. They tell me I'd tell Etsy. They'll take care of me well. How the hell do you get in touch with Etsy? I'm closing my account. Horrible company.

I ordered items for my daughter‘s baby shower and searched to find parting gifts for the guest. I found an inexpensive option and looked everywhere to try to figure out where it was shipping from, but there was no disclosure on the site of buyers whatsoever. I was unable to find where it was shipping from. I went ahead and ordered the item and just got hit with about $70 of an import fee because this stupid seller is out of the country. My price on my items doubled! They are junk compared to that price I was charged!!!

CEO Josh Silverman should be ashamed of himself for running (Etsy) a company who could care less about their customers. My account had been limited for some unknown reason, and their customer support is worthless. I have tried several times to correct the problem, but no one cares there at Etsy. It is impossible to get help. I spent money there and now cannot even contact the seller with questions I have. No way to run a company!! A company who could care less about their customers. My account had been limited for some unknown reason, and their customer support is worthless. If something happens good luck.

I've had two poor experiences with Etsy and their Sellers. The first about a year ago when I placed an order, payment taken from my account, but the product never arrived. After 6 weeks, the Seller told me it was on back order with no known delivery date. I asked for a refund, she ghosted me, so I opened a cased. She then stalked me on Facebook, stating the case hurt her business. Before I could get my refund, my account was mysteriously closed. I had no access to the order, or the case....no refund either.

Etsy puts up reviews for other items under the item your buying. IF you read the reviews closely, you will find reviews don't always match item and you can tell it is for another item the same seller is selling. So, I ordered Two quarters, at least I thought it was two. The reviews all said Two quarters, one even said half dollar. I got one quarter and when I complained, they tried to tell me the people that got two were two orders? Why would they be surprised to get two if they ordered two. The reviews can't be trusted and I wouldn't put any confidence in them. Etsy doesn't want to change it and the sellers like the deception because they sell more.

I had some minor problems, but I solved everything and earned five-star reviews from Etsy twice. All clients were happy. These scammers suddenly closed the account and haven't given money for 5 months. They closed the store 5 months ago. I wrote many times, and they don't answer, lie, or give money. Here's proof. Please don't get involved with these scammers.

I have been a member of Etsy since about 2014. Lately, in the past couple of months, I have been buying a lot of inexpensive copper wire wrapped jewelry, as well as sterling silver. I have never had a problem with this site until yesterday when I tried to log on and was informed my account has been "permanently suspended." My reaction is WTF as I still have over 30 outstanding orders that I am no longer able to track. I have done absolutely nothing on Etsy except purchase products from their sellers. Their action of blocking my account without warning just stuns me. When I get on a chat with their customer service agents I just keep getting the same run around that some team member will send me an email at some unspecified time in the future to advise me what's going on. THIS SITE IS A FRAUD THAT SHOULD BE AVOIDED AT ALL COSTS!!!!

This review is totally accurate and obviously my opinion. I am so disappointed in a seller from Etsy. I ordered some pillows from Sunbrella boutique. I ordered them and asked when they would be shipped. 2 weeks later I got a reply from the company stating that they would ship on a specific date. At the end of that date I emailed and said, "Have the items shipped its past that date?" She responded, "I am cancelling your item." Not a... "It's shipping soon...no sorry it's not going to be this date." IT was, "We are a small company and I'm cancelling your item after waiting 2 weeks." I think customers today deserve kindness and a response to what is going on. I work in a service industry and I am ALWAYS taking care of my customers. Not so much in this case. I contacted Etsy and honestly they were great. I am only giving the bad review to the company on Etsy. I was so disappointed and saddened that they actually have companies that treat people like this on Etsy.

I order and Etsy took the money out of my bank account. I can not reach them to ask them where my plum trees are. When you contact customer service it's a guy that charges to get information. Etsy is a scam company that should not be allowed on the internet.

Larry, Toronto

No way to report 'Stones Company / Grove Gem Jewels' for FRAUD to Etsy which makes them complicit. This vendor lists herself in the United States but she's in INDIA. Her shop shows up even if a customer filters for "inside U.S. only". I don't understand why Etsy makes it so difficult to deal with scammers. I can't get tracking info for India Post. I try to purchase from websites for Etsy vendors rather than go thru Etsy itself. ETSY IS NOT A TRUSTWORTHY COMPANY!

I have had a bad experience with buying clothing from China. The material is supposed to be cotton or a cotton blend but is nothing as described. A chart for U.S. sizes is supposed to be used but I found the items to be smaller than the size on the item. Also, beware of any company who does not have a site for returns in the U.S. You will be expected to pay the costs of returning the item to China. Etsy should not have retailers who do not provide a convenient address for returns. This is bad business policy and indifference to customers.

This is a great place for creative and diverse products from a wide variety of vendors. I have never had a problem with any vendor that I bought from. However, Etsy itself is another frustrating matter. It is not set up to be customer friendly. Just trying to update my e-mail address so I could continue to communicate with sellers was a totally frustrating, failed experience. Etsy ended up refusing to do it because I couldn't provide verification that I am a vendor (What????). When I made my most recent purchases, I didn't get a confirmation e-mail that my purchases had gone through, and I had to look at my account to see if they were recorded, which they were but with no detail on the purchase -- # or prices. I am so frustrated with this company. I am going to try my best not to buy anything there.

I am extremely frustrated with Etsy’s support. It feels like I am talking to a bot that doesn’t read or understand my messages at all. My account was suspended over a month and a half ago without a clear explanation, and I have been emailing repeatedly with no meaningful response. Now you are telling me to update my banking information so you can pay me for the sales I made, but how am I supposed to do that when my account is suspended and I can’t even log in? You are holding my money without giving me a clear way to resolve this, and it’s incredibly unfair. I need a real human to review my case, explain why my account was suspended, and provide a practical solution to release my funds. This is unacceptable.

I sent my friend an electronic Etsy gift card for $50. The money was taken from my account and she received the gift card. However, when she went to retrieve the email with the gift card to use it, the email had completely disappeared. She could not find it in current, deleted, trash or spam folders. It was just gone. We have now spent 2 frustrating weeks trying to resolve this. You cannot speak on the phone with anyone, and we keep getting emails from various different people at Etsy asking us to provide the same information over and over. Now I just saw that there are no refunds for gift cards. Their customer service is HORRIBLE. Do your research and give much thought as to whether you want to use this company. They are thieves and I will not be using them again.

This company do not accept return even though we do not like the purchase, they just stole from me, do not buy in this Etsy website, I bought from them. I did not like the item and they told me that they will not return my money back, please do not buy nothing from this scam website.

I ordered for my daughter’s birthday on June 19. It was being delivered to Miami from Miami according to the tracking. It was never delivered. Today I got a refund that didn’t ask for, so I guess they gave up?

Etsy withheld my rightful payment after fulfilling a real sale. They provided no direct customer support — only automated responses via chatbot. Their ad system lacks transparency and failed to deliver any results. They never disclose the risk of double taxation when integrating with third-party providers like Printful. As a result, I lost both time and money on their platform and was left completely unsupported

I supported Etsy for 10 years and was a loyal customer, but Etsy chose to allow the sale of fascist and other inappropriate merchandise. I canceled my account. I hope your stance hits you hard at etsy. Stand against Nazism.

Etsy's chat doesn't work. They kept my money and provide no way to contact them online, after I got a seller who took my order then left the platform. When signed in, I tried to use chat, but it just keeps asking for my name and email, in an endless loop. It was an expensive lesson for me to never use the site again.

My first handmade upcycled piece sold on Etsy, however the buyer was allowed to claim a design on the jean skirt was damaged. Etsy never gave me the option to protest the claim and refunded her. She said she would return it, and my policy clearly stated that items must be returned before a refund was given. I had no recourse and not only did I lose a beautiful piece but I was out $50 in shipping fees, since I paid the shipping and return shipping. The buyer was clearly a scammer who knew the faults with Etsy's Seller protection clauses. Do not use Etsy!!!!

Updated on 09/02/2025: I was recently charged for an item I NEVER BOUGHT. By an Etsy dealer I NEVER HEARD OF. I contacted Etsy, but could get no response. I grew worried that my Etsy account had been hacked, So I closed out my account. At that point, I heard from Etsy. They only wanted to know my credit card number. I was not about to give it to them. They were very angry that I had closed out my account. (Apparently had no problem that I'd been ripped off by an Etsy dealer.) I did a little research on Etsy, and found out it changed hands a while back. I guess that's the problem. Really a shame. I was an Etsy member for years, and it used to be awesome.

Horrible customer service as they have NO CUSTOMER SERVICE!! I am a new seller on etsy and after one week they permanently suspended my account with no reason. They did not send an email letting me know why. I looked up a number to call to see what's going on with my account and they don't have one. I have orders to fulfil that buyers already paid for and I can't even access my account. And they have my money from my sales! Then they say if it is permanently suspended then that is final decision. Give me my money from my sales! THIEVES!

Etsy is currently violating their own Terms of Service by allowing the sale of "Hate Items: Items that Promote, Support, or Glorify Hatred." Etsy is profiting from the sale of "Alligator Alcatraz" (better known as "Alligator Auschwitz") MERCHANDISE. Etsy is profiting from the sale of merchandise celebrating the opening of a concentration camp on American soil, where people will be (and already are) targeted and placed in unspeakable inhumane conditions based on the color of their skin. Etsy will literally never receive another penny from me.

I have shopped on Etsy for some years now. I'm sad to say I will not support what is being currently sold. I will look elsewhere for my favorite things I found on this site. Etsy you may want to change your policy.

Terrible vendors, my experience in regards to plants are scammed, last 4 orders I only got two and neither were what it was advertised, 1st the variegation didn't include 1 of the three colors in picture of what was suppose to be a tri-color Hoya plant, at least it was healthy. The 2nd order that arrived were supposed to be vanda orchids that were so little and undeveloped I wouldn't have called them even a plant, they were supposed to have been young plants.

I purchased an item through Etsy and when I had not received conformation of shipment so I looked back on my account to see what was going on. As it turns out the shop was closed and Etsy did not contact me to tell me the business was no longer associated with them or give me any information on how to resolve my situation.

Beware Etsy is nothing more than a way to get scammed by sellers that are helped by PayPal. On June 25 I purchased a jacket on Etsy that claimed the item shipped from the USA and would be delivered by July 7. The only option was to use PayPal to pay for it. I hate PayPal because it doesn’t protect buyers (check their BBB complaints) but I wanted the jacket and Etsy claims you can get your money back if there is a problem so I paid for it using PayPal.

I purchase 50-60 laser cut and CNC projects a month so sometimes it takes a while for me to download items. In October I purchased three items from Etsy vendors. When they were downloaded two of the items were downloaded same as the 1st item. I run 20 lasers and 15 CNC's so I don't use all the downloads and sometimes I do. But their cutoff time was an excuse for them to screw up my download and the seller and I have been in contact several times to no avail. Now Etsy says I am out of the timeframe for them to fix their screwup. If you do use them verify their product and your purchases immediately because then suck at customer service. Try Temu or Alibaba if you want better service.

I find most Etsy sellers to be very honest and helpful. I can find very unusual and high-quality items not available elsewhere. The site is sometimes challenging to navigate, but worth the effort. Sure, there are some dishonest sellers, but I find Etsy sellers far more honest than those on eBay. Also when a recent purchase did not arrive both Etsy and the seller got a refund to my credit card in 48 hours, 30 minutes. That is why I prefer Etsy.

Absolutely terrible. I've asked for months for my account to be deleted. Every month another bill. Absolutely no customer service!!!! Wish I would have never got involved with them. They need to delete accounts when requested.

Be aware of Etsy's vendors embellished photos of their products and specially of their return policy. Vendors are from all over the world and even so some advertise "returns accepted" it may not be possible to return an item that you are dissatisfied with; not only the international returns are very expensive, but the vendor might provide an inexistent address - such was my experience with a purchase from vendor Red Gift Box Crafts aka Samvel ** who provided his return address however the item was returned to me.

Have been on Etsy for over nine years. I was recently told my account was suspended. I violated their terms. They never told me what I had violated. First, the account was suspended. They terminated my account without telling me what I did wrong. Very poor service. They also said I couldn't even purchase anything on Etsy with my name. What does a purchase on Etsy have to do with your account which you still have no idea what the violations were, never explained? I have no desire to resume with this business.

I am an interior designer and repeat monthly customer on Etsy. I purchased a custom rug via Etsy (Order #**) from the seller “Global Flooring Rug.” The delivered rug was materially different from the listing and what I ordered. Etsy later acknowledged this fact. The seller initially admitted the mistake and offered to remake it, then reversed course, falsely claimed the rug was correct, and refused resolution. This constitutes fraudulent misrepresentation and violates Etsy’s Terms of Use (Section 5a, 6) and Seller Policy (Sections 1 and 6).

Years ago, Etsy was the premier homegrown and home-seller for handmade craft. Especially, it was the king of the cosplay scene! And it still has very little competitors. That being said, ever since Etsy became public and owned by ** stockholders, it has become a SLOP MILL. The genuine, good sellers constantly will lose sales because of how this company practices. I know that you, like myself, would prefer to support small businesses, BUT DO NOT buy from ETSY ever, as it only perpetuates their immoral practice and exploitative nature.

Customer service is not good because they are helping multi people during a chat. So you have to wait a long time. Then if you are not happy and complain I think they shut the account down so you can use it.

On 5-29-25 I made my first and last purchase with Etsy. I purchased under guest. However I cannot check my order status without an an account. I have been bombarded with 2-3 emails daily since then. However none concerning my order! Why I didn't create an account was to avoid all these unwanted emails! Also they did a one cent check on my account to make sure they could withdraw funds. However Etsy and the seller did this. I was terrified until the next morning when bank opened to assure me they were legit. The bank also told me it was unusual to see that they both did this, they hadn't seen anyone do this before! My order is supposed to arrive by tomorrow, from California. Since I haven't received an email stating it has been shipped it's highly doubtful. If not I will be cancelling the order. Etsy you're a nightmare! If this is not enough detail since it won't post you can.

I had a bad experience with Etsy. They state you have seller's protection when a claim is filed. But when they side with the buyer, you don’t qualify because they don’t support your side. So the protection is worthless. A buyer purchased a lamp from me. My listing has a photo of the lamp in complete working order and no damage. The burner is. Completely installed in the collar.

I created an Etsy account about a year ago. I made one purchase which was paid for and I recieved the item. No complaints. I come back to log in about a year later cause I'm looking to start my own small business on the platform and I get a prompt on login that my account has been suspended like a week after I had opened it and they claimed they emailed me as to why. I checked my emails, which I never delete and there was no email from Etsy other than the receipt from my purchase from a year ago. I've looked everywhere for info to get into contact with Etsy over my account being suspended and there's no way to contact them without logging into your account, which I can't do cause it's suspended.

They need a 0 rating to Etsy. They have so many rip offs on Etsy and Etsy lets them get away with it. They give you an option to file a claim by a certain day and when you try to do it the option is whited out and you can't do it. So you get ripped off twice.

I ordered a washer-dryer topper. The seller showed a good quality product on the site. What I received was terrible. It was very poor quality and a terrible finish. I put in a dispute to Etsy. I could tell from their remarks that they did not take the time to review all the correspondence that I had with the seller. The seller had a terrible return policy. The buyer has to pay for the return shipping and 50% is taken out of the refund then the seller has the item to resell. The worst customer service I ever had on Etsy. Etsy stated there was not enough proof that I didn't receive what they were advertising. I think the picture of what I received shows how bad the product was that I received. It was an extremely terrible piece of wood!

I just had a "forever keepsake" original wedding invitation art work completed and delivered by Deana Chavis Baker, The Ivy Cottage. It is absolutely stunning. My granddaughter and new husband were blown away with the details that Deana expressed in her one-of-a-kind piece of art surrounding their wedding invitation. Look her up, you won't be disappointed. It is truly a " Forever Keepsake" that not only my granddaughter will enjoy but is beautiful enough to be handed down to her future generation.

I’ve been a loyal seller on Etsy, putting my heart and effort into providing quality products and outstanding customer service. My shop had excellent ratings and satisfied customers, yet out of nowhere, my account was suspended without explanation. I have tried to reach out to Etsy’s support multiple times, asking for clarification or a chance to resolve any issues, but I’ve received no clear response or resolution. The lack of transparency and communication is incredibly frustrating and disheartening, especially for small business owners who rely on the platform.

While I love some of the products on Etsy, their "send the code via email" system is the worst I have experienced. You can't communicate with a vendor, leave feedback, or do anything without signing in. You can't even check out if you have an account and are already signed in. You get a flag saying you will get a verification code, EXCEPT THAT IT NEVER CAME!!! It's a very frustrating experience. I had to go somewhere else.

Order placed on Friday - Saturday USPS awaiting package so the label is printed - Tuesday USPS still awaiting package - If he cannot fulfill order then cancel it - He refunded $6.12 out of $58.42. So there is the BBB and the FTC -- Federal Trade Commission. Theft is NOT business - THEFT IS THEFT!

Don't order from Etsy!! I made an order over three hundred dollars because I got scammed! They never refunded my money, they blew me off!!! They literally stole over three hundred dollars from me!!! If you like your money, don't order from Etsy!!!

I wanted to try and shop online somewhere besides Amazon so I tried Etsy for a few things over the past few months. 100% of the items are false advertising. What you see in the picture will NEVER be what is actually delivered to you. On top of the fact that the items they sell are of lower quality than things you get from Amazon or Walmart. Absolute crap. Do not waste your time looking at anything here

I have never had such difficulty with an online purchase. I tried to buy a digital asset, twice. The first time, I checked out as a guest. I received an email that requires me to log into my account to access my purchase. You see the breakdown in basic logic here? I cannot access my purchase because there is no account to log into.

I purchased plans for a deck build. They took my money but when I tried to log in to download the plans I found my account suspended. The appeal process says it could take two weeks. By that time I would be done building the deck. What a joke!!!!

I have give Etsy many tries. Three now however I am done. I always want to help the small businesses owner but it appears they are nice as long as they have your possible order in hand but after it’s shipped, well that’s YOUR PROBLEM!!! They charge enough for shipping that it does have insurance but still it’s MY PROBLEM because I didn’t receive it! I am deleting the Etsy app and will never go back! Buyer BEWARE! eBay is much more reliable for goods!

There was a misunderstanding on my part. Though Etsy still could do a better job at customer service.

I ordered two blue glass vases. They never arrived. My main complaint is that you cannot contact Etsy. They proudly proclaim that they have no phone number and their robot so-called "customer (non)service" is downright offensive. When I click on a message from them, I get an error message. I uploaded two photos. One says the package was delivered ~ it wasn't and when I click on "see order" I get this error message.

I generally like ETSY, however AURIC ALEMBIC is a fraudulent company. I paid 350$ for a still that was never sent. Disgusting company; evasive and dishonest. ETSY should allow reviews after 100 days for such fraudsters who rip off customers.

I was sick and disabled and couldn't pay my account. I have now paid my balance but I am permanently suspended with no way to appeal or contact support. Very shady way to do business. I can't buy from any shop on Etsy. That great news for sellers who are losing business. Very sheisty company. I'm sorry I ever did business with them.

The products I have bought from Etsy have not disappointed except for two issues. The first is clothing. Everything is too small. I've bought multiple pieces and all had to be given away. The second issue is shipping. If they give you a delivery date, add one week. If you need something by a certain date, do not depend on it. On the day of delivery promised, if you check tracking, the item will still be in transit and delivery date changed. Horrible.

Had some good experiences until they suspended my account and gave no reason and sent no communication or a way to contact. I bought an item and paid with PayPal and the next morning I got an email that said my order was cancelled. I thought the seller must have ran out of product. So I messaged the seller and they had no idea what happened. I tried to order again and got an on screen message that said my account was suspended. So I guess I am done with Etsy.

Please do not use Etsy. This company does not advertise that they do not give refunds, but they don't. If you thought AMAZON was bad, at least they do returns. THIS IS A SCAM COMPANY. Next stop is the better business bureau.

I've made a handful of purchases over the years (maybe 5). I've never had issues except maybe with shipping times or damaged goods. I never got refunds or posted really nasty reviews. I always provide the pros and cons when applicable and remain objective. I have had to get help with account access and combine accounts I was unable to access to see order/shipping status.

First and foremost. This was my first time using Etsy and my first time purchasing on it. I was searching for a very special gift for a very special friend. That's is why I purchased it from Etsy it was the site found on. The seller made me concerned and wondering if I made a mistake even that the situation worked out. It has left a unfavorable impression that in the future if I look for another special gift I may or may not purchase on Etsy. The seller seems like she is cocky and grandous ego. Need to be right not understanding how other may view things. Again next time if I search for a very special gift I may not be buying it on Etsy. My first experience left a very less than favorable taste.

One painting that I bought was authentic. Another misrepresented the artist. The signature on that latter painting was not the signature of the artist described in the listing. That latter painting was similar to another listed on Etsy with the same signature style but representing another artist. What appears to be happening is that someone will paint a picture, and then sign it with the name of a famous person.

I made a purchase and paid with Apple Pay like so many other merchants however I never got a confirmation e-mail etc, I checked my Bank statement and I was indeed charged. I couldn’t call but had to deal with Customer Service by texting online. They were no gel at all and sent me to deal with the merchant?? I paid Etsy Inc, not some merchant. What a horrible customer experience. I will no longer buy from Etsy and I warn all others from buying from them.

False advertising allowed. Be aware. I ordered a 14k white gold necklace from Goldmira and received a sterling silver necklace. Reached out to the company and was told that the necklace was “gold filled” which the description of the item does not say anything about gold filled. Took the item to get tested by a jeweler and had been confirmed that the necklace is silver, even has .925 stamped on clasp. Reached back out to company and was not provided any resolution. I opened a case with Etsy and I’m waiting to hear back but based on the reviews on Etsy about this company, I doubt I will receive a resolution. This company is allowed to false advertise on Etsy and it’s wrong. I’ve ordered several items previously from Etsy with no problem but this has really changed my views. I work hard for my money and it is not a good feeling being scammed. Very disappointed! 😡

Fraudulent activity from this company. Customer support is a joke when asking for agent by phone. I am not able to get someone as the Ai chatbot claims "limited phone support". Better marketplaces to work with and support.

They're horrible, when you set up a account they allow you to get up to the part of linking your bank account, the app is verified, then before you can even finish they are demanding a photo id, and selfie by using this Persona third party app, which records your information, however they further required to use a secondary device to do this, they also further state, that no one can buy or sell anything on Etsy unless you do this, what does that sound like, ???? Evil, etsy is sellouts, hardcore abusers of small sellers, they do not protect any seller from evil buyers, they are greedy and cater to large businesses and they keep demanding "Buy ** or ethic owned." they don't allow sellers to actually block a bad buyer, and they don't protect small artists, from thieves, they have stupid commercials, and charge outrageous fees, they're a rotten joke,

Ordered product in Dec 2024. It's junk, poorly made. After leaving review Hande, asked me to reverse my negative review on product to receive a refund! This site has many complaints on not receiving product! There's a lot, ETSY needs to pay attention to this scam and close them down. People are being robbed of their money. Personally I won't order again from ETSY because of this.

SELLING ON ETSY: I was a seller on Etsy and had a customer request an exchange or refund for a customized sweatshirt, but SHE ordered the wrong size. I was not able to make a new one as Etsy has removed my listing because I changed my prices too frequently (trying to avoid paid their ridiculous fees). AND I had store policies that did not accept refunds or exchanges. Customer then filed a dispute and even stated that they got a size too small…but Etsy determined that it was my fault for it being too small and made me refund the customer. Etsy does not care about sellers, only what they can make off of them.

**Important Caution Regarding Etsy Purchases**. Exercise caution when making purchases on Etsy. Avoid accepting packages that arrive after a 60-day period, as I did. The company claims to have canceled my package, yet I never received my money back. Upon inquiring with my bank, I was informed that a charge had been made two months prior, but I never received the product. When I reached out to Etsy, they insisted that no charge was made, and my bank informed me yes the transaction was approved but since more than 60 days have passed, I cannot dispute the transaction. My vendor indicated that the delivery would take 60 days due to being international, but after that period, her store at Etsy was closed and I did not get any refund. when I check my tracking number it said it was in transit from France then I realized it was an scam. I advise against making any purchases from Etsy.

Etsy permanently closed my account for leaving a review on a purchase that said. "So far so good. 👍" How ridiculous is that! I just started using the app a few weeks ago, and have made quite a few purchases since. I did open a case and support did emailed me back with a link to change my review. When I click on the link it takes me to my account sign in that I cannot access because my account is permanently closed! How frustrating!

I had ordered some jewelry for my wife on Jan 25th from OjewlleryLtd on Etsy's website. It was apparently from the UK and was to be delivered by the USPS by Feb 3rd. It has not arrived and the tracking ends on Feb 1st with no further updates.

I purchased a leather coat from ESTY and saw an review of the items and one thing it said was that a person had to order a size bigger than what you are and so I did, but when it arrived I found that it was too large, so I asked for a return and was then told that I had to pay for the return, I told them that I wanted to return this item for a size that fitted me and that I would buy a more expensive coat from them.

Seller agreed to accept return & to credit my AMEX credit card. Received unwanted and useless gift card. Have tried unsuccessfully, many hours, over two days (Feb. 7-8, 2025) to reach customer support. Seller tried to help me. Customer Support is a sham! Etsy is making money off both its buyers and sellers. I won't drop this issue with them.

I've been a seller on Etsy for many years. I am now preparing to delete my shop even though I have 5 star feedback and a 'star' seller standing. Etsy has pushed me around for the last time. Etsy has NO respect for sellers. Customers are sometimes rude, and customer service/support is virtually non-existent. If you are luckily to have someone respond to you, they etsy always sides with the customer. They also keep increasing their fees, removed PayPal which I loved, and just do not care how their forced changes affect sellers. This week was the last straw. Now I'm leaving for good. I've been with eBay for 20 year now, and I can always get customer service on the phone or with an email. eBay might have also removed PayPal, and increased their fees as well, but eBay doesn't make me feel mentally sick.

I did a 6 month experiment with Etsy providing e-docs for sale. The setup for the store was simple and straightforward. The surprise to me is receiving bills for clicks to my store. It doesn't matter if the clicks doesn't generate sales. Etsy still charges you every month. Overall, the platform is not good for sellers that conduct low-volume sales with low-priced items. I closed and deleted the account.

I ordered two little pieces of plastic, old style Remcon brand light switch covers. $40.00! Three weeks ago...still hasn't got them. Paid as a guest...PayPal. I called their phone number...no good! Until I get (if ever) my purchase, they get a negative 1.

I have been a seller for over 9 years on Etsy.. Their fees have been ridiculous and now their policies that they put accounts on a reserve hold due to accounts showing more sales than normal. Background of my business: I have 4.9 reviews, 100% in communication and 95% delivery rating (based on shipping going out on time). I have never had a case against me and am very flexible in refunding someone that was not satisfied.

A rug was purchased in Oct but still hasn’t arrived. The shop owner has given the runaround and sends out bogus pre-transit notices to buy time. Found out the rug is an image taken off of the internet from the website or a well known designer and photoshopped by the Etsy shop owner. Etsy customer service does not care one bit the is impossible to get a hold of. They do not provide a legitimate contact number and opening a case does not work nor get response. Save your time and money. The sellers on Etsy are not vetted and the community is no longer safe.

Etsy.. This about most of the sellers with the company. They are terrible (including the US sellers) and then there is no customer service where I can actually contact someone. I've spent the last 4 days arguing with a seller over her own policies she's has stated on her website. I will not be purchasing from etsy anymore. I've also recommended this to many many of my friends. This is the 3rd time to have a hateful and rude seller. I don't recommend. Honestly just buy from SHEIN or Temu. Customer service is 100% and shipping is easy.

Etsy reported fraudulent sales to the IRS from an account that used my information. When contacted about this they requested a police report to move forward. I provided them with the police report and they went silent. Who knows how much money their lack of communication might end up costing me. If they treat my security with this little regard, how will they treat yours?

Etsy, I need answers! As a disabled veteran, I’ve been running my business on Etsy for the past 5 years, depending on the income it provides to support myself and my family. Over the years, I’ve faced numerous issues with lying customers, theft, and poor support from Etsy, but the recent situation is unacceptable. My store has been frozen due to a misunderstanding about ownership between my wife and I. Once I realized the issue, I immediately stepped up, verified my identity with both DOJ and state-issued IDs, and asked for the issue to be resolved. It's been over a week, and I still haven’t received a direct call or clear resolution. The emails I’ve gotten are vague and appear to be from an offshore support team with no real answers.

Etsy used to be a platform that truly supported small businesses, but sadly, that doesn’t seem to be the case anymore. Over the years, their focus has shifted from helping sellers thrive to prioritizing profit and maintaining a buyer-friendly reputation—often at the expense of the hardworking sellers who make the platform what it is.

Item took several weeks to be delivered. Was insufficient packed and damaged. Provided pics. They said my fault the box appeared to be taped over and over like a 5 year old. I should have denied the delivery. Total joke. Never buy from them.

I bought two shams from the seller Spoon Flower. The picture shown on their site was of two pillow shams. I have two beds and wanted the same for each bed. Turns out the shams were sold separately. Again, the picture shown was a black background with flowers. When I received the shams that I paid over $100.00 for, the background color is NOT black it's a sick grey. I contacted the seller; she would not allow me to return the items even though they had not been used. Do not buy from Etsy, the customer service is terrible. I will NEVER again buy from Etsy! The seller Spoon Flower is a crook, she stole $100.00 from me, and she runs a fraudulent business.

Worst customer experience with Etsy. The rep was unsupportive, took over 30 min just to send me a lame macro from the help center and didn't acknowledge or understand my complaint. They didn't take time to troubleshoot or investigate. She also showed 0 empathy and understanding towards my frustration - although the rep was the reason for my frustration. My concerns are still unanswered and Etsy and no other way to be contacted or to escalate a complaint. They're taking all the money from my sales and not giving me any explanation on the charges they deduct.

I recently sold an item on Etsy that in total cost $255.41 The item arrived to the buyer late because USPS lost the item 2 times and a month later finally arrived at the buyer's home. The buyer then reported that the item arrived damaged. No communication was sent to me at all of this report. I only found out about this when $255.41 was deducted from my checking account. I contacted Etsy (of course only by chat because they have no telephone number to call), I was then told I had to appeal the claim.

Etsy suspended my seller account after about 6 weeks and I only had one listing, just one, with no explanation at all! I filed an appeal and didn't hear from them for a month! Finally they responded and I provided all the information they asked for and after a few emails back and forth, me asking why and them never telling me why, they eventually responded by permanently closing my account. But they NEVER told me why they suspended and then closed my account!

I have gotten some good clothing and products on Etsy but lately they want to charge for free shipping with some ridiculous ‘insider’ program. No thanks! Sellers no longer offer free shipping and descriptions of clothing materials is very vague. Also some shops show shirt prices at 60% off at a price of $8 to $10 but that is only for the smallest size! Other sizes are $20 or more. Bait and switch! I’m not falling for this. Claim regular price of a t-shirt is $40! Disappointing and dishonest. I feel some shops are taking advantage and increasing prices drastically. Back to Amazon.

There is no customer protection policy from this site. The international sellers seems to sell unqualified product or not as advertised and said no return or exchange. If you got the wrong product because the seller fault advertised, Etsy will do nothing to help or guarantee like Amazon or eBay. I will try to go away from this site as it allowed bad / spam seller to take advantage of customers. Two products I bought were not advertised. Earring cannot be used, asked selling to send the right earring post but she doesn’t want to and Etsy doesn’t do anything to help. The ring from Canada advertised with beautiful color chart pictures but send me the ring with different color and not accept it was their fault advertising with the evidence of pictures, and talked very bad, rude to customer and will not want to accept their fault and not exchange the $100 product and Etsy can do nothing about it.

Etsy doesn't care about its customers or buyers. My account is locked and is no phone number to call and talk to a person to help unlock my account and reset my password. I sent an email and while I answered all their questions, I still can't reset my password because they do not listen. They are sending me emails with a link to reset, which don't arrive in my inbox as my account is locked. I am talking to robots and people that do not listen. If this is not solved in the next couple of days, I will close my account and will find the competitor to join and buy cool stuff. Etsy is not worth it anymore so stay away as there is no customer service and human to help when you need help.

I am an ETSY seller. Unless it is a holiday a weekend, I should be paid within 24 hours. Having worked in IT for decades, and a lot of that with huge corporations, I know that banking transactions take nano-seconds to process. ETSY uses Plaid to manage seller payments. Plaid takes its dear time processing payments. It's outrageous, unfair, and unacceptable to hold back payments to sellers for the cash flow it affords Plaid. After years of mercenary ETSY policies, I have decided to end my business relationship with them. I'm a not a big business and I DO need my money. I'm disgusted and enraged. I cannot recommend sellers to sell with ETSY. Enough is enough ETSY.

To be extremely clear, my issue is not with Etsy sellers. I got my purchases quickly and correctly. My issue is with Etsy’s support department. I had an Etsy account in 2009 and did not use it again till 2024. I got into crochet so I found some patterns from some very talented individuals so I bought several and they successfully and quickly went to my email and I was billed. I went in later to use the patterns and they will not allow me to see them. I went to reopen my account. It said it was an invalid password so I tried to create a new one and it wouldn’t let me. It said I violated terms and was notified in 2009 (almost 16 years before) and I should know why. I was very careful to honor their terms and conditions when I used their site.

Swift Design Tees owned by Taylor? (really, sounds like a scam business) I requested to exchange a small size sweatshirt with a medium size sweatshirt. Taylor said no. If I want a medium size I would need to buy it along with the shipping cost. What a horrible and ridiculous business policy. We will never purchase anything from Taylor at Swift Tees or Etsy ever again. Order #**

Wish I could give minus or zero star. After I have provided Etsy the test deposit detail and I have also paid the platform for account setup using my bank information, I find it to be an unreasonable and excessive request for me to upload my bank statement. Requiring such personal financial information feels intrusive and seems to exploit the power imbalance between the platform and its sellers. Their request goes beyond what is necessary for processing payments and raises questions about privacy and fairness.

I am not going to bash or get out of control but I will not do business here again. Just got my card hacked after buy an item for Christmas! Now I need a new one and my money is in limbo till it comes! Another order I placed for $38 I never got and the seller cancelled their account, so nothing again, this is only a few, beware!!!

I made a purchase that was not delivered. They gave me an ETSY credit which was fine because I had to make another purchase with another seller to replace the one I did not receive. However, then I did not receive the 2nd item, so I requested a FULL refund which included the credit from the 1st purchase. I was told I would receive this via chat. Instead, they simply gave me another partial credit. I was done making purchases as it was already past Christmas. They refused to give me the 'credit' back as a refund to my credit card. I now have to jump through hoops to file a dispute with my credit card. I have made multiple purchases on ETSY. This is the 1st time I've had such problems. I may have to close my account to obtain my refund. If so, not a problem.

I was instantly banned within a second of merely registering my first account with Etsy. I appealed, explaining I couldn't have done anything wrong since all I did was try to register. Etsy customer service asked me to divulge all my personal information "to investigate" & responded by claiming I was suspended for violations with my account practices. Etsy said they would not discuss further & did not disclose why I was banned. I verified I have no email records of ever have done business with Etsy under a different account name (in case I forgot). It feels like I'm dealing with a soulless A.I. instead of real human beings. I recommend folks avoid businesses that treat customers in such a soulless manner!

It is Christmas morning and after ordering 12 days ago I still have not received my order. When ordering it was promised on a date before Christmas. This is a gift that will not be given! I will no longer order anything from Etsy and tell all I know how unreliable the delivery is. Do not order anything being sent by the USPS!!!!!

The quality of the stores has gone way down since the pandemic. I will continue to buy my garden seeds on this site because I know that seller is reputable but many, like ChicholicByWeng, fail at communicating and shipping. If you actually want your goods to arrive, just shop at a more reputable company. Etsy is going to kill its own app by not regulating these sellers.

As a very small artist seller I was drawn to selling on Etsy. After one year, getting no traffic even with paying their "advertising" fees. The fee for just advertising were greater than my sales and only 1 sale was generate from their "advertising". This site is dead, filled with mass produced sellers, who do not even make their items. At the end of a sale then there are there 4-5 different fees totaling near 25% of the gross sale, including sales tax and shipping.

I have sold on Etsy for over 2 years now and on multiple occasions now they have haven customers refunds without my knowledge or contact DESPITE it being in the items description that I do not provide refunds and the buyers agreeing to the terms. Etsy has no care for their sellers at all and always back the buyers which leaves sellers like me in the place or not only doing work for free, but being over of pocket for shipping and materials. I will never work with them again. They're HORRIBLE to sellers.

I ordered an item several weeks ago I was charged and an email was sent that it was received and the order was in Wisconsin. I tried to track it and they couldn’t find it. Called the customer service number and they told be they don’t deliver to my area and the item was sent back to the seller. The customer service person I talked to wanted my bank card information to send me a credit and a $100 additional credit. I was not comfortable with that. Why do they send an email telling you it’s in Wisconsin but now they don’t deliver to this area. I don’t trust ordering through Etsy and the customer rep has called me back numerous times I’m sure to get my bank information.

I was looking for something different as a gift this year, I really made the mistake of not doing research when it came to this company. Did not know that they did not even have a contact phone number to call if there was a problem. I just assumed they did, it's terrible. I am so disappointed that I spent any money with this company, I will never use them again. My only prayer is that the merchandise will be nice and that they will be quality products, I guess live and you learn.

Waited weeks for my package, still hasn't arrived. No tracking, shipping or delivery updates were provided. My sellers only comment was "It'll be there by Christmas" found this to be very useless information as I needed it before Christmas which was I ordered it a month in advanced. It has been three weeks, my package says it has been dispatched since November 30th and haven't heard anything since. Very unprofessional company, does not take orders seriously and will try to avoid actually having to send what you order.

Have had 5 orders canceled and two accounts closed for no reason with no way to get any information as to why money taken from account and refunded weeks later. No way to message other than send in and hope for an automated return message. Small business I like using you but I will no longer use this site for purchases.

Made a purchase on Etsy. My credit card was charged. After that the vendor was impossible to deal with. They showed my digital product as "shipped", but I never received anything. The vendor never responded to anymore of my messages after that. Etsy makes it nearly impossible for you to file a claim, because they're "what is the problem" selections at the beginning of the process are so limited and don't allow you to explain your particular issue, so they were USELESS! I still don't have my product, have not received a refund (even though I filed for one) and NO HELP from Etsy. But it gets better . . .

I wanted to order a personalized ornament, The site said I could add the picture after I ordered the item. That didn't happen. They shipped the catalog ornament. I wanted a personalized item and now I am waiting for the bad order so I can return it. I had sent them about 5 emails asking to cancel the order which they ignored. They don't seem to care. I won't order anything from them again. They don't even deserve 1 star.

Stay away from Etsy. This broker is cheating his clients. A silver chain weighing 109g and worth $300 costs $709. In addition, the product did not match the order. This is just one example of this company acting unfairly.

I bought "handbook for the recently deceased pillow" from them over a month ago. They took the money off of my card. I still haven't received it. When I tried contacting them, they tell me that they don't sale that item even though I can see it on their site. Currently they have 3 left. Needless to say, I won't be buying anything from them ever again.

I been selling on Etsy since 2021. As a seller we don't get good treatment. In order for me to speak to a live person I have to pretend that I am a buyer. For the fact the seller is the reason Etsy is even making profits we should be treated better. They take for ever to respond to emails and there is no professionalism. They will deactivate your products and can't provide a legitimate reason why. I notice when a product reaches a certain threshold here come etsy with the false claims. Now they're saying you can put what you're selling in titles so how would customers find us. We're not allowed to describe the benefits of your product and now you can't list the ingredients so how will customers find us.

I ordered a gift on the 5th that was to be delivered by the 13th. I got an expected today delivery notice 2 days ago and nothing was delivered and the Etsy site says the package has been sitting at the postal center for 2 days. When I inquired the online response said if I don't get it by the 16th to contact them. That process will all but ensure I will never get my delivery or my refund in time for Christmas. Anything sent through USPS is a problem because tracking with them is never accurate. I will never order through this site again because of all of the various problems with delivery and tracking/customer service. Now I have to replace the gift while my money is being held by a seller who has not delivered. Signed, Frustrated. Update: While writing this review the new estimated delivery date changed from the 16th to the 17th. The original 'by' date was the 13th. I just want to cry 😢

I've been trying to sell on Etsy for over 5 years. Let me tell you the truth about these tyrants. #1 do not expect for seller treatment. Do not think they care about you at all. It is obvious from the lack of concern, lack of communication, lack of appreciation that they just do not care about their sellers. They tell you, you'll be able to defend yourself when it comes to customer complaints before taking action against your store. That's the biggest lie I've ever seen. You'll get 2 emails when they shut you down. 1- we are shutting you down, you'll get a chance to appeal. And 2- we've made our decision, your store will remain deactivated and we will provide no more communication about this. Those sound nice until you see they were sent seconds apart giving you absolutely zero chance to appeal anything.

I am extremely disappointed with the service. I placed my order expecting it to arrive on time, but it was delayed without any explanation or communication. I had to contact customer service multiple times, and all I received were vague responses with no resolution. This delay completely ruined my plans, and I will think twice before ordering from here again. Terrible experience overall.

This place is terrible. I tried to buy a mini house for my kid And it was 2$ so I was surprised it was cheap and then when I got the house it was a mini Polly pocket house. I do not recommend and don’t buy from here. It’s a ripoff.

Esty serves your ads based on your star rating, if a customer request hand local delivery for an item, it is allowed for within the system. Then without warning they will ding your star rating for not providing tracking even though hand delivery is an option they give under tracking info... Terrible and not honest.

I always used to consider ETSY an honest platform. I have a valid tax resale number as an antique dealer on another site. Two months ago I made a purchase from an Etsy seller and asked in advance to log my tax resale certificate. They responded that I would need to make the purchase and then submit by state tax exemption form. They subsequently refused to return my paid sales tax, and I filed a complaint with BBB. The Better Business Bureau subsequently advised me that ETSY was contacted twice and failed to respond. Etsy pocketing my paid sales tax is dishonest at best since they are not required to forward my paid tax to my state. The amount of money involved is somewhat minimal but just wanted to post a warning to other potential customers,.

This is not the first thing Etsy has gotten wrong, but I’m tired of it. The robe I ordered has no resemblance to the robe I received. There is no return address or instructions on how to return and retrieve my $46. Etsy must be held accountable. They keep getting away with this kind of stuff. They’re making buckets of money and stealing from their customers.

Etsy is horrible to work with. Hidden fees for marketing & shipping. I believe the Etsy shop owner should be able to choose if their listing appears on “google searches”. They take additional 15-20% for 3rd party advertising/marketing, but don’t show or prove this action. Be ready to lose money listing with them.

I started selling on Etsy on 2009. First I loved it, It was all handmade in USA, but later I found out that some seller purchasing items from AliExpress based in China and other and selling them over price as handmade in USA. Then Etsy started accepting items from other country, it didn't matter if it was handmade or else. Now allowing other country sells inappropriate items. Etsy charging the seller for click on each items that we are not aware of. I selected shipping charge per state, but Etsy did not charge the buyer shipping and I had to pay for shipping that end up no profit I made.

All in all, most of my experiences with Etsy are positive and I will continue to order from them, however, in the future, I will ask sellers questions about my purchase. It takes longer than 5=8 hours to respond. I will not buy from them. I’m tired of buying svgs and pages from foreign sellers and not getting a response. I’m still waiting for an answer from December 2 which I think is ridiculous. Even reached out to Etsy and still haven’t had it resolved. I'd much rather they state it’s a local seller to make my life easier. Not to mention when I do buy foreign I start getting messages that my computer has been accessed and to contact them immediately. Spam of course.

I bought a lot of stuff on Etsy and spent a lot of money on there. I never said I was going to buy something and didn’t and still have money in my account and also I paid 400.00 for two supposedly authentic autographs that were fake but all the sudden I was going to buy something else and it popped up that I was suspended. I appealed it then I was permanently suspended and no money was refunded. I loved shopping on Etsy now I think they suck and it will be reported.

I ordered a Santa hat and despite being told it was delivered, I never received it. After looking at other reviews I see there are MANY others who were ripped off too. Now why doesn't Etsy pull this seller off of their site?! I don't think too highly of Etsy or any sellers on their terrible site.

My account was hacked yesterday. I found out about a transaction I did not authorize almost immediately. Saw an email from etsy that said an unusual ip address had recently logged in and if I did authorize it, I should change my password. After contacting the vendor, who refunded the order immediately, I changed my password. When trying to log back in, I was told I need an authenticator app. After 2 hours of trying to figure out how to get to customer service, which required I login, I found a link to a email customer support system. This took a full day to get resolved.

Worst customer service I've ever seen in my life. My account was suspended without explanation, all I ever did was try to buy things. My credit card was flagged as fraud which I had to clear with my bank, their Chat support is USELESS all they do is send you to their email teams which are prescripted responses and they did this to me FOUR TIMES. The kicker? Rather than HELP ME and fix the issue, they permanently banned me, and LIED to me saying "we explained"... They never did. Over a span of 25 days and over 60 emails, I never ONCE got any explanation for ANYTHING.

My account was suspended without having any reason offered. Note that I am a buyer only and offer money to this business continuously without issues. Their business practices are poor at best. ✌️✌️✌️✌️

I have purchased a few items. Honestly I was looking for American products and there are very little left. Many are from China. Also shipping is not good. It takes weeks to receive anything. I have decided to no longer shop there.