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Reviewed Aug. 18, 2021
Company pays under what the item is listed for, Company collects VAT/GST and leaves you hanging with the bill. Company does not release funds for item sold with TAX/VAT/GST and leaves you to foot the bill with Dept. of Revenue and other country's GST/VAT. Company collects amount of sale and taxes, and pays less than what you are selling for. NY Gangsters operating this outfit, Stealing money from the lil guy and the mom and pop businesses.
Reviewed Aug. 18, 2021
What should be a great site. They are allowing scam artist to freely steal the money of hard working people, treating actual businesses like they should treat these scam artists who are displaying one product and sending a completely different item if they send anything at all. Sellers are being shut down and charged for whatever they come up with, no communication other than closing your account without notice and don't assist upset customers with actual complaints. They steal from sellers. Example I should not be paying shipping when my customers are paying me for that. I am missing over 100 dollars just for shipping and their math is horribly off. They rob you as a seller And as a customer. Don't waste your money unless you know the store is legit. Request physical personal pictures from the seller and then do a reverse search on the picture. If a person is legit they have no issues getting you proof of the products they sell.
Reviewed Aug. 17, 2021
The listing of the hat/cap showed a really nice cap. It looked to be good quality. However!... The hat was single stitch barely correct paths. I was embarrassed to put it on. Hat was flat in a bag. It was purely bad. They said they would give me half my money back. They know it is junk. DO NOT BUY. I hardly ever write a bad review. This deserved one.
Reviewed Aug. 16, 2021
Okay so I've never had any problems with Etsy in the past; I've purchased cute things but it also isn't a platform I use often to buy so I never thought I'd have an issue with them until now. Recently, however, I noticed four unauthorized purchases that I NEVER made (for $2000+). I freaked out because this meant my account was severely compromised and I reached out to Etsy both phone AND email support and have not heard from them. I was on hold for almost an hour but nobody answered. Fortunately, my cards have not been used in this case (which is alarming for someone else I'm sure) for these odd purchases but the seller's profile is super sketchy/probably fake. I've never received any notifications on my "purchase confirmation" either which was why I am now noticing weeks later. I've just decided to close my account entirely. So much for their "24/7 customer service." *eye roll*
Reviewed Aug. 13, 2021
I am so disappointed in the lack of support I have received from Etsy. As a shop owner, I pay monthly fees on top on sale fees and plus more if you actually what your shop to be advertised, if you don't pay for advertising fees it's almost impossible for consumers to find your store. I recently had a customer make a purchase from my shop that was from o/s. I had to refund the order as I don't sell items internationally. I then went to refund the order as I did this is it came up with an error, I contacted support online to help with this issue. Support said to keep on trying to issue the refund, on my app, desktop and different internet browsers. So this is what I did with no success, I then notice my bank had suspended my account due to numerous transactions made from Etsy.
Every time I tried to refund Etsy took $15 out of my account (I am not sure why I have to pay $15 for a refund to my customer). The support said I had not issued a refund and could not see any issue. I then asked for a contact number to talk with someone to help me. Etsy sent the phone number, I called the number which then redirected me to online support. The online support I was already speaking with could not help me and said they would pass this on, this was 4 days ago and I have still not heard anything.
I sold an item for $79, I received a total of $51 from Etsy then they are trying to charge me another $15 for a refund. I have sent a number of requests to fix this issue with still no response. I am very disappointed, it is so hard to find help when you need it. Shop owners, please beware and consumers if you like a product you see on Etsy go to their website and purchase. :)
Reviewed Aug. 9, 2021
Sold on Etsy for quite some time before pandemic.. All I will say is once I made one mistake (according to their unfair fake policies) they not only deactivated my account but I still have not received the money from the items customers bought from me.. In my opinion it's best to start your own business and make your own rules, cut out the middle man for issues like this.
Reviewed Aug. 8, 2021
I was sent an incorrect item by a seller and for over a week the seller continues to argue with me about it. Etsy support has done nothing to help after multiple contacts over chat. I am out the money for this purchase and they will not provide me a reasonable resolution such as a no cost return. I am never using Etsy again - save yourself the money and the headache.
Reviewed Aug. 5, 2021
This Shop sells steering wheel covers and I waited and waited and waited. Finally I decided to contact the seller AnselMaggieShop and of course he would not answer my messages. Finally I tried to track the package. Come to find out the tracking number was fake. It was my receipt number instead of a real tracking number. When I brought it to his attention he pretends as though he didn't know what I was talking about and also saying the wrong steering wheel cover name. He been lied and said that a piece of my order was lost in the mail, how in the world can you lose a piece of a steering wheel cover? Then I knew he was lying. When I caught the cellar in his lies he canceled my order so that I would not leave a review. I tried to support these little companies but this has made it really bad. I will never buy from Etsy again. Customer service really sucks.
Reviewed July 29, 2021
I contacted seller about rust from the ring sold to me labeled silver. She backed hostile and threatened me. The case was closed without being resolved. The company wouldn't help and I won't be shopping here again.
Reviewed July 24, 2021
I thought Etsy was a trusted place to shop. I was wrong. I got scammed by some kind of "operation" which claimed to be out of CO but wrote with bad/broken/incomprehensible English. It seems I did not buy quality furniture at all but rather some drop ship junk that did not match what was featured in the shop photos. The shop closed immediately after I made my purchase, which was a HUGE red flag. Despite this, Etsy had no mechanism for immediate action to reverse the scam. Thank goodness for Visa, who reversed the charge immediately. Etsy would rather I had waited and finished out the scam before doing anything. I will never shop on Etsy again!
Reviewed July 13, 2021
First time customer with Etsy. I ordered from a seller called “Steven Doyle Coolinnoventions”. I ordered a 12v Igloo cooler air conditioner after finding it after a google search. A week had gone by & never received a shipping notification. I contacted the seller & he said they were experiencing delays. A short time later, I received a USPS tracking number. Several days later I checked the tracking & it was not updating. It stated “usps awaiting item”. I contacted the seller once again & he said he would just refund my money as they were still delays, which he did. He stated he would still send the item to apologize for the delays. I have not received anything. It was all a ruse. Do not order from this seller. I contacted Etsy who basically didn’t want to know about it. First & last time ordering from Etsy.
Reviewed July 8, 2021
I love shopping on Etsy but one new tweak to the site is ridiculous. You need to be able to see pictures of the item you bought. They no longer store a picture of the item, so there is no way of examining the items picture, if say you have an issue and are checking to see if damage was evident in a photo. Or to review the listing's description. Which is ludicrous in an online shopping venue. You also can not see sellers former sales, to get a look at things they made before so you can ask a seller if a custom item can be made like something they crafted in the past. If you can't see previous work you have no way of knowing what is within their range of product production. Surely this cuts into the purchase numbers on custom orders. Custom orders keep many artists in business as there is generally a mark up for customizing items. The sales link operated like portfolio.
It's very important that you be able to view listing photos of an item you purchased. I had one item come that did not look anything like what I remembered. So I tried to look at the item and there is no longer a picture of it. I ordered a rug and was about to shop for items to go with it, only to click a second after purchase and the only thing one can now see is the teeny blurry icon photo, so I could not save it to my Pinterest, or see what other items on the site might go with it, That's lost income for sellers. I went to fetch an item description to remind myself of the items length on a string of beads, gone, so instead of making the purchase I was going to make to go along with them, that sale didn't happen. Listing pictures should be viewable until feedback is registered. It's a vital part of the buying and selling process.
Reviewed June 29, 2021
Left an honest purchase review for a seller with one legitimate criticism but also praised him and his work overall and he sent me a string of emails calling me "hateful, threatening, and harassing." I was floored, contacted seller Etsy, asked them to look at my review and at messages sent between me and the seller to see that nothing was hateful, etc. The response was "You should try to work it out with the seller". The seller broke THEIR rules; and I am supposed to "work it out".
In another instance I paid $50 for an item from a seller and made the payment. The Paypal payment didn't go through (said it did on my end, the seller said he never got it) so I told the seller that I would send it again and he replied, "You can buy this again but the price now will be $100!" Contacted Etsy (you have to really HUNT on their website to find the customer "chat" option and if you call, you're lucky if someone answers) and two different reps told me to contact: PAYPAL! Really? I need to contact Paypal because an Etsy seller doubled the price when I told him that I'd send another payment because of a Paypal glitch? The issue wasn't the payment it was the seller's opportunistic behavior! Imagine going into a store, swiping your credit card, getting an error message, with the seller telling you, "Try it again but the price will be double this time."? I pointed this out to a rep and was told - "Try to work it out with the seller".
Several years ago I noticed that an Etsy seller was using photos and descriptions for an item that he took from a website that's actually owned by a friend. This violated Etsy rules. I contacted Etsy, was told "Work it out with the seller". It took multiple attempts by me to actually find someone who took my complaint seriously. The seller's store was removed, but good grief.
I actually LIKE Etsy, really nice things for sale and most of the sellers are great, but if there's a problem with a seller breaking rules or acting unethically, or an issue with a store selling something that violates Etsy policy, Etsy reps want you to do all the work, or they don't get what you're saying to them, or you get the impression that their managers don't want to get involved. Occasionally you'll get a customer service rep who's great but that isn't the norm, and lately (even pre-pandemic) you get the impression that Etsy now has a customer service staff of three people who use different screen names all the time.
Reviewed June 18, 2021
I ordered and paid. Delivery date has gone by. No response and now even after opening a formal case with them. They are suggesting to coordinate with the seller directly. Very sad. I was so much waiting for this on the right date as it was gift for a special occasion
Reviewed June 17, 2021
I received a defective headboard from a merchant that had pieces from the design missing. I had pointed out the flaws to the seller before it was shipped and he shipped it anyway. When the board arrived in person, another piece fell off. But because the additional piece fell off after arrival, neither the seller or Etsy would take responsibility for the pre-existing damage to the headboard. The merchant was very rude and the Esty admin took over a month to reply with only three sentences that said my only recourse was to file a claim with PayPal. Additionally, there are identical headboard designs being sold on other marketplaces like Amazon, Overstock, and Wayfair. This is also supposedly against Etsy policy but it is clear that because they make all their money from merchant fees, they do not have any incentive to provide customer service to the actual customers.
Reviewed June 17, 2021
What kind of online retailer only allows photos to be left for really good reviews? Allowing only the customers to see positive experiences and photos.. not negative ones. What a scam! Seller then is allowed to response with a generic positive response to my poor review (which I can't respond back to) when they've been ignoring my emails for days? No thank you. I will go to a site that allows bad reviews too. Otherwise literally every seller looks great when they may not be!
Reviewed June 16, 2021
I bought what I thought was a pair of earrings from a company in France called Colibri at Etsy.com. I received ONE earring. When I complained, I was told that in the description it states to buy and pay for each earring separately in order to receive the pair, that no one had complained about this prior to me (which I don't believe), and that I should have read the fine print. Who in heck thinks they need to read the fine print when purchasing a common pair of earrings! It isn't common business practice to sell one earring separately from the other, as the human body requires two earrings for two ears. To get my money back, I need to ship back to France from the U.S. the one earring I received at my expense. This is ridiculous. I feel that Etsy is complicit in this bad business practice by allowing this company, Colibri, to sell products at Etsy.com. Also, I found no way to complain directly to Etsy anywhere on their website. Don't buy at Etsy.
Reviewed June 10, 2021
They have absolutely zero business ethics. They do not care about their customers or sellers. They take the money and off they go. They have their own rules and therefore you are not protected as a customer or seller. Zero online or phone support. They are super shady as they never review any reports or complaints unless it comes from a lawyer. Don’t waste your time buying or selling there as you will never ever get a chance to settle any kind of issues with them. They literally don’t care and won’t reply no matter what your issue is.
Reviewed June 8, 2021
I started selling on Etsy in 2012. My sales increased every year with 2018 being my best. Then in June of 2019 Josh Silverman (Etsy’s CEO) announced that Etsy would be cutting back on Google Ads in an effort to get sellers to pay for ads. That’s when my sales crashed. My sales for the second half of 2019 were 23% of the same period in the previous year and continue to drop. (And this was long before COVID-19). When they didn’t get the participation they wanted they implemented the Off-Site Ad program. Those whose sales are above 10K in a 12 month period are charged an additional 12% for every sale Etsy brought them through an Ad (mandatory) and those under 10K an additional 15%.
Those under 10K can opt out, but as with me I opted out and I’m getting no sales. This is in addition to the already 5% commission fee. The fees are charged against the entire total (item price + sales tax+ shipping costs). For many when this charge is figured against just the item price it can be as much as 30% or more. You may want to consider this before starting a shop on Etsy. I can’t afford to raise my prices that much and compete. I once made pretty good money to subsidize my S.S., now it is dead. In addition I don’t think Etsy is through finding more ways to charge more fees.
Reviewed June 2, 2021
Ordered a hat in April. Didn't receive it on the expected date. Contacted Etsy and was told it was mishandled at USPS. They said they would send another one along with a shirt to compensate the delay. Received it yesterday. It is awesome along with a shirt and mask with LA logo to go with it. Overall, amazing! Worth the wait!
Reviewed May 20, 2021
As an Artist, completely self employed, I had been selling on Etsy since 2007. Turns out Etsy management poached my shop and the very MINUTE I made $10,000 in the last 365 days, they immediately began deducting 12% for ads I NEVER ORDERED. I can't stop them. I can't opt out. So I've devised a way to make it work to my benefit. This is one of the Rare Cases where the government needs to step in to force Etsy to cease and desist in this practice. Stock price going down.
Reviewed May 18, 2021
Avoid it at all costs!!! We are a legitimate clothing business registered in the US. Etsy terminated our shop one day after we made an account with no notice, and when I reach them out (after like a week), they replied this: "After a comprehensive review of your account, Etsy has determined it violates our Terms of Service or House Rules. As a result, Etsy has permanently closed your account. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final, and we will not respond to any further outreach about your account. This email constitutes our final communication on this matter." Could not be ruder than this to a customer!!! Not even said hi back to me!!!!
Reviewed May 16, 2021
Until Etsy can hold funds in escrow until delivery is made there is no security for the buyer and etsy has no purpose. MY RECOMMENDATION IS TO STAY AWAY FROM ETSY
Reviewed May 15, 2021
Ordered jewelry for my wife for Christmas. NEVER received anything I ordered. When I filed a complaint with ETSY I was told ETSY does NOT refund. That I would have to go to my credit company and file a complaint there. ETSY is a TOTAL ripoff. Buyer beware of this SCAM.
Reviewed May 13, 2021
I would like to give Etsy a zero star rating, but the lowest it allows is one star. I set up a shop and created two listings at the end of April 2021. Right away I realized I could not find my listings or shop when using my shop name and the keywords I used for my listings. Of course I had to chat with someone via the computer and they had to send an email to a different team for me to get an answer. After two days I did not receive a response. Tried again two days later and was told they had to send another e-mail. When I still didn't receive a response I responded to an e-mail I had for a different question customer service previously helped me with and asked for a phone number. I called and that person told me she had to send an email to a team that can't be accessed by phone; I agreed.
I waited a few more days and did not receive a response, called again, and was told the same thing. That was about a week ago and no response. I called again today and asked to speak with a supervisor and was told there is no one else to speak to and another message had to be sent. I told them I will be writing reviews for Etsy and letting everyone I know what happened to me and also I will be reporting this to the BBB. I am very disappointed that a company like Etsy that is large and has many resources cannot get something like this figured out.
Reviewed May 13, 2021
I called Etsy to inquire about my 200.00 refund and I stayed on the phone for 53 minutes listening to their music and no one answered the phone. This is so unprofessional. I just wanted to know what happened to my refund. The seller told me they never got the money because the order was not ship and they only get paid from Etsy when they shipped the order. I check my bank and It shows Etsy refunded the money then took it out again from my account. No one is answering my calls and the seller say they can't do nothing about it so I just need to know when I will get my refund back. They need to do better with their customer service.
Reviewed May 9, 2021
I’ve been selling on Etsy for more than a year, and have inculcated a total of over 1800 sales and hundreds of 5 star reviews. My shop was suspended abruptly for no valid reason or explanation 2 weeks ago, and I no longer had access to my account, orders or payments. Etsy stated that they would be holding my payments on freeze and I wasn’t even allowed to contact my existing customers to notify them about what’s happened.
Customer service on Etsy is absolutely disgusting, appalling and rude. Their policies are contradictory, shambolic and diabolical at best. At first, we’d thought it was just us. But after doing our own research and reading genuine Trustpilot reviews and news articles, we have found a plethora of top sellers who were also unfairly taken down. These were top sellers with over 10,000 to 30,000 sales, selling handmade goods from their own homes, and even sellers who’ve been selling for more than 10 years.
Thankfully, we’ve always had our own website. So Etsy kicking us off isn’t a huge deal. It however served as a threat to our business reputation as customers from Etsy thought that we were “scamming” them when Etsy is the one who withholds the payments and disallows suspended sellers to even interact with customers. I understand where these customers are coming from, as I’ve bought bracelets for myself 2 months ago off an Etsy seller whose shop got shut down after - and my money was never returned. This wasn’t the seller’s fault, as her store was taken down by Etsy, not on her own accord.
Selling on Etsy isn’t what it used to be anymore. Years ago, Etsy used to be a fantastic platform for vintage and handmade sellers. Yet now, it’s infested with sellers who resell from Aliexpress, ironic to think that Etsy takes genuine shops down and not fraud sellers. Our sales reached an all time high after departing from Etsy and operating full time on our website. Thank God we listened to an ex seller’s advice who told us to always have a website even if we were doing well on Etsy. We genuinely wouldn’t have had the success we have today if it wasn’t for the woman’s advice.
Reviewed May 8, 2021
I have bought on Etsy since 2011. Last night I wanted to start a shop to sell some things from my sewing collection. I posted one item to see how this works. A couple hours later I logged in and it said my account was suspended. I presumed I did something incorrectly and went looking for the reason. No reason could be found. No communication from them.
I emailed them and they replied "After a close review of your account, my team and I have determined that we can no longer accommodate your business on Etsy. As a result, your account has been closed. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final, and we will be unable to respond to any further outreach about your account. This email constitutes our final communication on this matter. Thank you for your attention to this." I guess I am on a list for social viewpoints. I am so glad this happened so quickly - I cannot imagine what shop owners who have so much vested on Etsy's platform. I feel for them.
Reviewed May 8, 2021
I started a store back in 2012 on Etsy as an artist and seamstress. I was thrilled there was finally a marketplace that specialized in hand-made not mass-produced. It was difficult dealing with some buyers as they were used to purchasing items that were not hand-made, and complained of the price- I offered a Victorian skirt out of dupioni silk from a 100 year old pattern and sewn with an industrial machine and cloth covered buttons I made myself. It was quality for a wedding or reenactment but buyers were comparing it to cheap costuming shop listings. So there are always issues with a lack of education or finding your niche. That being said I thought if customers went to Etsy specifically for hand-made that they would be knowing what they are paying for. That is originality, rarity, and quality. But now after being a buyer these days I can see why this is happening- buyers are confused.
Sometimes you get real hand-crafted items and that makes you think it is the case for all of them, and if you are asked to pay higher you see it as justified without looking into the seller or you see sellers way under-pricing their items to please customers and now it is even worse because so many items labeled as hand-made are actually found on Amazon or AliExpress or Alibaba... priced like it is hand-made. 3 times as much. I myself got sucked in and had to cancel an order because I saw good reviews on a shop but had I looked into amazon and typed in the type of sweatshirt I was wanting. It was not an $80 on sale for $40 unique item, it was a $16 one by several sellers with ** quality and the Etsy seller had even stole the same model pics.
Bottom line- you have to do your research as a buyer thoroughly on a listing and the owner and shop as well as do a google search- for one to not get scammed and two, be a decent buyer if the seller is legit and pay what it is worth, and if it is selling for too cheap- let the seller know. It is not only the platform and it allowing so much fraud, but also sellers and buyers not knowing the value of what they are paying for- for better or worse.
Reviewed May 6, 2021
No seller protection. Taking my business elsewhere. I’ve been on Etsy for almost 10 years, embarrassed by how the site has gone. The review system is absolutely ridiculous and Etsy takes such high fees with zero ability to help with issues. I’ve also been scammed as a buyer, it’s basically the Wild West.
Reviewed May 6, 2021
I have been selling on Etsy since 2017. I have always had 5 star reviews prior to Covid-19, when many set-backs befell us including illness and parcels that were delayed for months through Fedex. I was not unhappy that Etsy refunded my clients, but when I started to look closely into what all of this was costing me, I realized that Etsy was taking way more than the fees I had signed on for. Example: I just had a sale for $32.50 + $22 Postage. That adds up to $54.50. Etsy deposited only $41 of that to my account.
By the time I take off the postage cost, that leaves me with only $19. By the time I remove the cost of the actual product, I am left hanging onto $3. If I consider the fact that I paid to list this piece, I am left with even less. None of this accounts for my transportation costs to get to the villages where I collect my products. Yes - Etsy has stolen so much from my hard work, that I have actually lost money on this transaction - and now am realizing that almost every sale I've put through over the past year, has been subject to the same. I had no idea Etsy was stealing so much from me. I can no longer afford to do this as a hobby-job, which is sad because I support a lot of indigenous artists.
Another tactic Etsy has pushed on merchants over the past two years, is a call for free shipping. We small merchants are NOT Amazon - we cannot afford to include the price of shipping in our prices. NOT ONLY THAT - many buyers purchase multiple pieces. If they purchase 3 different items, and I've included the cost of the shipping into the product, that means the customer has been charged the shipping cost THREE TIMES. This is absolutely criminal and should be against the law.
I am now in the process of deactivating everything on my Etsy account and looking for a new platform. This criminal company is not loyal to their merchants, who built Etsy's empire. This criminal company may refund customers who are unsatisfied, which IS good on Etsy's part - customers should be safe to purchase online. That said, I wonder how many of these customers realize that the FREE SHIPPING was just a marketing ploy, and if they purchased more than one item at a time, they were charged postage for every item, when in reality, it costs the same to ship 3 items as it does to ship one (most of the time). Buyer Beware. This is a corrupt, heartless, thieving company that deserves to be exposed for the corporate greed they hide using smoke and mirrors.
Reviewed May 3, 2021
Etsy allows sellers on their platform to sell recently manufactured charms, specifically Disney charms and allow them to be described as vintage when, in fact, they are not vintage and not even authentic! Beware of one seller who does this and then creates false accounts and false sales if they receive a bad review to counter the negative review the have received. It's blatantly obvious what the seller is doing and Etsy does nothing to stop this! Be careful when looking for Disney charms to avoid 2Hearts1Love62 on Etsy.
Reviewed May 1, 2021
What a shame I didn't read these reviews before starting my store on Etsy. Disgusting attitude towards sellers. I have never met such a tough and boorish relationship, a huge commission, and in addition, your store can be closed without explanation. After 6 months of work, my store was closed without explanation, simply because we no longer need you and the quote “do not try to place an order or a new store”. Do you think this is very nice?
Firstly I was very disappointed to hear this from you. I am an artist and due to the pandemic it is very difficult to do business and here is some more news! I don’t understand at all what I could have done wrong: I immediately sent orders, I paid the Etsy bills in full, I haven’t got any bad review. So I do not understand at all how I could deserve such a cruel and categorical attitude. And in addition, you are depriving me of my main human right: the human right to defend one's honor and dignity. This is Franz Kafka, not otherwise. You are accused of something, but what - guess for yourself. Just a week ago I set up an Etsy store on Facebook, before that I spent a lot of time learning, before that: filling out listings according to the Etsy standard. And now you just take my case away from me and just let me know.
Ok, I agree with your decision, if only because I have no desire to give away a huge part of MY earnings, which I earned on my own (unlike you, who earn on others) with those who can only wield a whip, imagining at the same time that they are someone WITHOUT CREATORS. But you forget about karma. Let the same come back to you. You deserve it. and, believe me, I am not going to place a single order on your lightly salted website, which was lost somewhere in the 90s, so you shouldn't worry about it.
Sorry, but what a **. Right here, right in front of our nose, is the slavery of the 21 century (where skin color doesn't matter). What sellers does Etsy need? He came up with it himself, implemented it himself, created the listing himself, found a buyer himself, and after all this - pay the rent to Etsy. You don't even have to post a listing - just pay.
Reviewed April 25, 2021
I am told that "I have to contact Esty support" to close my shop. Etsy support didn't respond to more than 5 requests in the last weeks, therefore I can close it! Unbelievable. I have no overdue payments and I requested to close it down so I am definitely NOT willing to pay anything anymore just because I am stuck with a shop I can't close!
Reviewed April 24, 2021
I bought an item and never got it. In many conversations with the seller she said wait, wait and wait... because of covid19 the shipping time can be delayed. I agreed to wait and many month past already after purchase. So I apply to the seller thru customer support of Etsy and the seller offered refund but I stupidly made a request - I want the item. Buyer's protection finished and now the seller never answered on my messages. I contact Etsy customer support and they promised to help... I still have them e-mails about this. Finally never get the item, never got got the help from Etsy customer support (just nice talk without any action). I am very angry, lost because lost my money and a lot of my nerves and time.
Reviewed April 22, 2021
Customer service can be rude and have had them hang up on me. Second, they do not follow up on complaints, requiring you to call back. When you do, they repeat themselves and the process repeats. Never had those problems on eBay.
Reviewed April 21, 2021
As an Etsy.com small-time seller, I was quite surprised when I was charged twice today on a label. Etsy is no longer a company with customer service. In fact, there is in no manner to contact anyone to assist in this issue. The only thing that I can do is write reviews as this one until Etsy corrects their evil ways. I will contact my bank to cancel the double charge.
Reviewed April 18, 2021
I've been selling on Etsy for years and have not had a problem with getting my funds after selling Things! I'm not sure why others are giving bad reviews, I'll continue to sell there.. Now eBay is where things get complicated. I'll never trust EBAY and the people who takes their Payment!!.. I'm stuck with ETSY!
Reviewed April 17, 2021
Etsy is an online sale. I place an order and pay for almost $600.00. I have never received a product. Etsy said it is the seller. This Etsy website is like a scam online sale. After receiving the payment and have never delivered the merchandise.
Reviewed April 17, 2021
Etsy is very dishonest to sellers. It suspends your shop suddenly without any prior warning and explanation. You can't fulfill your commitments to your customers. Worst of all, it starts to refund your customers who either got their orders or about to get it and they don't ever think of the loss they cause to the seller. Total **!
Reviewed April 16, 2021
You can't cancel a purchase on ETSY. Not even from Paypal. You have to send an email to the seller -- Etsy doesn't sell anything, just represents sellers. And you have to HOPE he gets the email before he sends you something you will only want to return. Ridiculous system. No more ETSY for me.
Reviewed April 14, 2021
So here's what happened to me: The site appears to be for local artisans creating hand-made items or selling antiques or vintage items. Sometimes that is the case, especially with anything that is custom made to spec like clothing, doll clothing, engraving etc. However, if you're looking for something unique such as jewelry then you're in for some major frustration. It seems that no matter how unique something appears to be, "search Google for this image" will soon reveal that it's just another piece of garbage made in China that the "artist" has just ordered in bulk on Alibaba and taken their own photos. Some items I have seen listed as Hand Made and found them in the sale bin at Micheals or worse, the dollar store, and have been flipped onto Etsy making claims they can't possibly back up such as the type of alloy in the metal. I have also NEVER found a single piece of "vintage" or "antique" jewelry that I didn't find on another site within 10 minutes.
This is just the beginning of the unpleasant experience though. It gets worse. If a user starts harassing you and you go to file a complaint, you get an auto-response trying to up-sell you on their paid store service! In my case, the user had asked me if I agreed to communicate through personal e-mail and I had; weeks later the harassment began. The Etsy customer service tried to use this as an excuse to blame me for having been harassed and when I called them out on it I was ignored.
So these guys REALLY don't care about what happens to their customers, all they care about is people opening stores so that they can grab listings fees... I'm sticking with Ebay and if I want a unique piece of jewelry it's going to have to be commissioned from a local artist because the online market is so unbelievably saturated with Chinese garbage that there's no way to know what you're putting on your skin, what it's really made from and if it's actually hypoallergenic.
Reviewed April 9, 2021
Etsy likes to close shops without warning, specific reasons, or any communications with shop owners. A quick look around google will show this happens to a ton of people. I had a successful shop in good standing and was axed in a heartbeat with no recourse. They treat sellers like crap IF something goes wrong or not to their liking, and they'll refuse to interact with you. Oh, and you can be civil on the phone with them and they'll treat you terribly. I was told it's their policy to hang up on people.
Reviewed March 29, 2021
Toni at sticks and stones sold me a necklace, I received confirmation and receipt of payment. Received shipping notice. Waited waited waited to receive only to discover their LIE that it never shipped because seller decided she wanted more money. Etsy condones deceptive practice. Do yourself a favor and don't shop here.
Reviewed March 27, 2021
I opened account and after I entered all my legal private bank information, my account was deactivated and I cannot even contact the support. There were no reason for it at all! They probably just stolen my info!!!
Reviewed March 21, 2021
Etsy has a problem. Scammers set up temporary accounts, take your money and ship an empty box. By the time you realize it was a scam, they’ve closed the account and set up under a different name to do the same thing over again. Etsy won’t refund your money and neither will PayPal, Visa or MasterCard. This happened to me and it was only after looking online that I discovered it is very common. Even the App Store reviews are full of people who were scammed on Etsy and had no recourse.
Reviewed March 19, 2021
I have been a long time Etsy customer and my complaint is with the seller, not Etsy itself. I placed an order for a Tshirt 3/9/21. Due to tragic circumstances I no longer needed the item and, as of March 18, it had not been shipped so I sent a message to the seller stating. "If this item isn't shipped by tomorrow, please cancel." What followed was a 4 paragraph message from the seller berating me for "being rude." Appalled, I responded and several heated messages were sent back and forth (including info that the item had "just been shipped") until I was finally told by the seller to not contact again or I would be reported for abuse.
Again, I have ordered from Etsy for YEARS and have never had a problem with a seller, nor has a seller had a problem with me. I did submit a complaint directly to Etsy and am waiting for a reply. But if they tolerate this kind of behavior I will take my business elsewhere. Save yourself the time, money and verbal abuse and do not order from this seller.
Reviewed March 17, 2021
Never got my item. When I attempted to contact the seller I got no response; when I tried again a few days later, I was notified that the seller was unreachable; a few days after this, I noticed that the seller was no longer on Etsy. I was able to get reimbursed for my item, but only after Etsy made me wait a couple of weeks just to be able to start the claim. I also wonder if Etsy would’ve ever contacted me to tell me I wasn’t getting my shipment or whether they would’ve kept my money and said nothing. They didn’t contact the seller either to ensure that my item was shipped. There’s obviously no such thing as due diligence or accountability at Etsy.
Reviewed March 6, 2021
I did not receive the item. Etsy order/confirmation number **, Buttercup Vintage Company transaction number **, and USPS tracking number ** are all useless and I don't have the item I ordered. The vendor, Buttercup Vintage Company, has put the onus on me, the customer, to sort it out. This is not the way a real business or vendor works. If Etsy cannot do like Amazon and ensure delivery and customer satisfaction, it is not a reliable source for goods.
Reviewed Feb. 27, 2021
This website is infested with Fraudulent sellers. I was defrauded for $1,300. Once you make a payment, the fraudulent sellers delete their account and run away. My first and last experience on ETSY. Then you are stuck with ridiculous dispute settling system from ETSY where they try their best to shift blame on PayPal. PayPal on the other hand, deems it as an authorized transaction. ETSY will keep you hanging by being casual about all this and hand out tickets. They tell you resolving this is high priority and promise to update but there are no messages or no communication on what they are doing. Meanwhile, you are stuck with a fraud of $1,300.
What is shocking for me is how easy it is for scammers to be on ETSY platform. Their customer service is nowhere close to Amazon. At least with amazon they refund your money asap and handle the problem later. The net result is that you are defrauded for a large amount of money. Right after I was defrauded I looked over the website and saw that there are so many different sellers on the platform which are like this. Beware, trust me. You dont want to be dealing with their dispute resolution philosophy.
Reviewed Feb. 26, 2021
I purchased some headbands from Etsy which I was shocked, after my payment the payment went to China. I always heard how proud Etsy was for products made and come from the USA. Never again will I order from Etsy. They lied.
Reviewed Feb. 20, 2021
Etsy has a very low standards for their vendors' shipping. I wanted to give Etsy a try so ordered 4 items from their vendor instead of buying from Amazon. The goods never arrived and the vendor ignored all my attempts, 3 of them, to contact him. Finally, after escalating the issue, only then did he provide proof of shipping but it was too late for Canada Post to do anything. Apparently the vendor has no insurance either. But all of that was good enough for Etsy. And now, it's too bad for the customer. So, don't bother with Etsy if you're uncomfortable with being left holding the bag for any shipping mishap.
Reviewed Feb. 20, 2021
I started using Etsy for gift purchasing during the pandemic. I want to support small artisans, and their creativity. I am very careful about the vendors I use. I try hard to confirm that they are a small business, based in the USA, before I place my order. So the onus is on me to make sure I’m selecting a reputable seller. 90% of my purchases have gone off without a hitch.
Reviewed Feb. 7, 2021
I have been selling on Etsy since 2007. Etsy is the only place that will charge you more per $1 earned than anywhere else. Etsy started punishing their best sellers in May 2020 by tacking on yet another fee. For anyone selling over $10,000 in a 12 month period they would be charged an additional fee of 11% for every sale that was purchased by the customer via Google, Facebook, etc. There is nothing in my 65 years that I can compare this too, where you are actually punished for succeeding. How would your child react if you were to tell them, "If you come home with straight A's again, you will be grounded". Or your boss tells you that you will be laid off if you double your work goals. Etsy has a "control issue", they have to have control over everything or you can't be there. Their fees consist of: listing fees, transaction fees on sales, transaction fees on shipping and now marketing fees.
Etsy ALSO makes money from the USPS, FedEx, etc. from making and pocketing the discount/kickbacks. Last but not least, since Etsy now collects the state sales taxes, they also get the kickbacks from the states for being the "collector". The sellers lost the ability of getting the kickbacks themselves from their Credit Card companies when Etsy forced their own payment system on everyone. We also lost our own sales tax kickbacks for collecting our own state sales tax. How about Etsy's accounting system? You will need to download several different forms to get all the info needed because Etsy accounting system. Etsy does NOT make your accounting easy. But hey they do offer a program to help you at an additional cost. (haha). Thinking of selling on Etsy? Then you deserve to know ALL OF THE COSTS for doing so.
Updated review: Feb. 7, 2021
The company has agreed to refund.
Original Review: Feb. 5, 2021
According to ETSY's policy, they don't do anything to order older than 100 days ago. That is, if you place an order, the seller says it is delayed and you wait without asking for a refund immediately, after 100 days, even the order is not and probably will never be shipped, you don't get anything back. Very disappointing policy as an online platform.
Reviewed Feb. 1, 2021
My Mom passed 12-14-2020. I came to Etsy to purchased some jewelry for her cremation ashes. Somehow I found these little gold hearts on the same page as the other 3 jewelry pieces I had purchased. So I ordered 2 of them, when I picked them up at my po box I discovered they were not for cremation ashes at all. I immediately contacted the store and Joanne told me I was too late. They have a 3 day policy and it had taken me 5 days. I explained that I needed these for cremation ashes and the reply I was give was it will cost me 20. Restocking fee. I tried contacting Etsy and each time I hit the submit button to report the incident nothing happened. So I tried calling Etsy and was informed I couldn't leave a message. So basically I'm out almost 100. Which is so wrong. I can not afford this. Please help me get my money refunded.
Reviewed Jan. 30, 2021
Etsy team are a bunch of scammers, don't ever think of selling your products there, unless you want to give away your products, First, they charge you 15% fee + 6% payment fee + Taxes, you will end up making no profit, second of all which is the most important, if a customer opened a dispute they will refund the customer without even asking the customer to return the product, my customer asked me where he should return the product, I told him to send a pic or a video to send it to my supplier, then they just refunded him and now he does not want to return the product anymore, so unless you want to be scammed don't deal with Etsy.
Reviewed Jan. 29, 2021
I purchased wallpaper on Etsy and it was not the advertised colors so I returned directly to the seller. He sent me a copy of the refund he gave to Etsy on Dec 9/20 My refund is still not here! At first I got an answer to my request saying it can take 30 business days to refund to a Canadian card, which I replied to and said I was willing to wait. Before that I had given the seller a negative review and also a negative for Etsy, The email asked that I delete the review and show the order as cancelled and I would be refunded. I did that which took all evidence of the purchase off my site and now I wait! I have emailed daily and get a response that they are looking into it. I will never deal with this crooked company again and I will let anyone I know don't deal with them! Amazon and Wayfair are excellent to deal with but buyer beware with Etsy.
Reviewed Jan. 25, 2021
Never received an order placed on 12/30 from LeArtPrint. Rec'd email asking me to rate this product/seller. I gave it 1-star because I hadn't yet received it. The seller immediately messages me asking why I didn't contact him first so he could track the package before giving him a bad review. I explained I would be happy to change the review once I received the package. He responds: "Why didn't you contact USPS? You need to change the review because it's unfair." I contacted Etsy customer service and was told I needed to communicate with the seller. They wouldn't step in. They wouldn't call the seller. "Seller's set their own policies." So I am now beholden to this seller, who has my credit card information. If he gets this angry over a rating, imagine what he'll do with my information?
Reviewed Jan. 20, 2021
Refused to provide refund unless customer paid original shipping cost of $10.90 PLUS the return shipping cost of $10.90, for a total of $21.80. The item originally purchased for $17.00. You lose money dealing with this little company.
Reviewed Jan. 8, 2021
I bought from Etsy several times as I thought Etsy was comparable with Amazon but found that Etsy is just an interface between buyers and sellers. There is no customer service support or phone number. The only way, you can get Etsy to refund your money is after a certain time range. I bought several items from several sellers on 12/27/20. I received one item from one seller. But the second seller has not shipped the item as of 1/7/21. Per Etsy (this is not easy to find), I can't even attempt to cancel the order & must wait until after 1/20/21. Of course, every time, I send a message to this seller, I get a generic message back that starts with "We are working tirelessly to keep up with the extreme influx of orders". I should be able to cancel an order before the order is shipped.
Reviewed Jan. 8, 2021
I ordered a Steelers sweatshirt from Etsy.com and downloaded the app and put my debit card to order a steelers sweatshirt on Nov 3rd 2019 so I could get it before Christmas. It's now Jan 7th 2020 and still isn't here. Every time I look to see about my order it just says not yet shipped! How hard is it to ship a sweatshirt???? Be very very careful with this website and especially mshs boutique who it was selling on Etsy. So for a even better surprise I look up mshs boutique and it says closed. Are you kidding me! Etsy is selling stuff from other sites knowing they no longer sell because they closed shop! They should be embarrassed of themselves!
Reviewed Jan. 4, 2021
Ordered a product early December and never received. It's now a month later and can not find any information on this order. Can not contact Etsy without creating an account. Be aware of using this service, find much better success with Amazon. Talk about a black hole, probably not the best method to purchase something. Gives reputable services a bad name.
Reviewed Jan. 2, 2021
I ordered a chunky blanket from a shop keeper on Etsy as a Xmas gift for my granddaughter. Finally was given a tracking no. which proved to be incorrect; package with this tracking no. was delivered to wrong city to "who knows who", as now this person won't answer e-mail, her page is no longer on site and from emails on site previously, I'm not only disgruntled customer. Seems like they managed to take my money just fine! In fairness, I have ordered previously from two other shop keepers and the items were delivered and were fine.
Reviewed Dec. 31, 2020
Really bad service. I placed an order on Dec. 11, 2020, and they shipped until Dec. 18th!!! 7 days after. They sent me an email saying I'll receive it between Dec. 16 to Dec. 28 (a lot of days difference). Today is Dec. 31st and still waiting for my order. Also, they do not send emails or update notifications. I'll never buy anything from this website.
Reviewed Dec. 29, 2020
Bought an item. It was not shipped on time but the shipping label was made on time! Here’s the problem! Make a label but wait 3 days to ship it then blame it on the post office! Contacted shop, by the end of the day all of a sudden post office had label but not item! This is subject. The sellers are lazy and don’t get items to post office on time but print labels to say they shipped on time??? Fix this or go out business! Etsy sucks!!! Never agai. Don’t not send me stupid coupons for 10 or 5 dollars off because I will never buy here again or recommend to anyone and will keep leaving bad reviews you suck one more time!
Reviewed Dec. 26, 2020
Just wanted to say the Etsy.com realized my shipment would not arrive by Christmas and gave me a full refund and are sending me my sweatshirt worth almost 60.00 bucks. They did not have to do that and most companies would not do what they did! If you want to shop with a very respectful company and a company who backs up their products and refunds you 100% if not delivered on the date they said I highly recommend this company. Very hard to find honest people these days let alone companies!!! Thank you Etsy for refunding my total amount and going to give me my Steelers sweatshirt! Sincerely Lynette **. Ps Merry Christmas. Ps want to give a shout out to Frank from this company who messaged me.
Reviewed Dec. 23, 2020
This is the worst and an untrustworthy e-commerce platform I have ever met. As a buyer, If you want to purchase something on Etsy.com, you'd better pray your order item didn't lose. otherwise, if the seller has shipped your item, but you didn't receive it, Etsy.com will refuse to refund you, the seller won't refund you, you will lose your money! This E-commerce platform is not like amazon.com which will protect the buyer's rights, etsy.com doesn't care about the buyer's rights. If you were treated unfairly by etsy.com mediation, no way you can further get help and complain.
I ordered one product on etsy.com on Nov 25th, 2020, but I have not received this item so far. I contacted the seller, she shown the shipped record and told me I need to open a case for mediation on Etsy.com to get a refund. I opened a required refund case. After 11days, the mediation team has replied to me with an email, they reviewed the case due to the seller has shipped, etsy.com will close the case. the mean is that I won't get my refund. I can't believe this, the consumer purchased something online and didn't receive the ordered item, then the buyer cant gets a refund? are you kidding???
The tracking record of the post office has shown the stuff has been shipped, but very clear as well, without any delivery out records on post office system, the buyer has not received the ordered item, this is the truth! This is not the buyer's fault, why the buyer has to be suffered the loss??? Etsy.com's unfair mediation behavior has harmed the rights and interests of consumer, I will report to BBB.org complaining to etsy.com that if I don't receive a refund.
Reviewed Dec. 21, 2020
The sellers using USPS are having their packages delayed 30-45 days or lost completely. If you order from ETSY, clarify their shipping method and don't patronize those that use the postal service. Sellers are blaming USPS and in the meantime, I'm out my order.
Reviewed Dec. 20, 2020
I purchased a Generac generator using Etsy and it came defective. Now I purchased a package for the holidays and it's "in transit " for 2 weeks (from only 2 towns away). I believe it is also damaged or lost. Never again.
Reviewed Dec. 19, 2020
I made a purchase on Etsy. The purchase was confirmed. The item was shipped. Then I noticed my bank account had been charged twice for the same purchase. I contacted seller. Was told that etsy handles the billing. Called Etsy. I was told by a representative that because I hadn't logged in with an account, and instead logged into Etsy as a 'guest', their policy is to bill twice. SO just because I purchased as a 'guest,' Etsy made 2 withdrawals of $58.38 instead of 1 cost of purchase withdrawal of $58.38. What's up with that? So my bank account is down $116.76 until Etsy releases the 2nd withdrawal. Will I purchase from Etsy again... NO NO NO.
Reviewed Dec. 18, 2020
I purchased an engraved T-shirt and personalized Christmas Stockings from two sellers who never sent the items. I appealed to Etsy and was basically told "tough luck". They have completely disavowed any responsibility for the deeds of their sellers. You have more protection on eBay.
Reviewed Dec. 18, 2020
Customers can lie about products and Etsy will give them a refund (charge you) and the buyer never has to return the item. THey will tell you that they will but when the buyer does not return the item they give you the run around. Etsy sucks!
Reviewed Dec. 16, 2020
I ordered an item off Etsy. 3 weeks later I never received it. Contacted store and nothing. I opened a case on Etsy. Nothing. I’m out $73. No refund or any explanation. Very disappointing. Won’t buy again on Etsy.
Reviewed Dec. 13, 2020
I had ordered a wedding cake topper from Etsy and even paid for express shipping to have it delivered on time for the wedding. I find out later that it was the fault of DHL delivery service that was to blame for the item being late and in no way the fault of Etsy. The item was to be delivered to me by Nov. 19-23. It was delivered to DHL in Birmingham, AL and was being held there. I contacted them after tracking it on line. I was told they did not have the item. DHL said they had already shipped it to the post office in Double Springs, AL.
I kept checking at the post office and was told that tracking showed the item was still being held at DHL. I was even willing to drive 75 miles one way to pick it up from them to have it by the day of the wedding. I was told again that they did not have it. DHL finally mailed the item to the post office, a week after the wedding. Etsy has since credited my account for the cost of the item and for the shipping cost. I feel as though DHL should have to reimburse Etsy for the cost since they are not to blame. Etsy has proven to go above and beyond for customer approval ratings and rightfully deserves this approval.
Reviewed Dec. 10, 2020
I've ordered from various Etsy vendors/stores over the years. The products have been consistently excellent in quality with only a couple of exceptions. I love that so many vendors offer beautiful, hand-crafted items. My orders usually arrive within a reasonable time-period, and I've only had 3 mixups -- all resolved -- where the wrong item was sent.
1) Cost of return shipping for items which don't work out can be VERY high -- often in the $50-$100 US dollar range, even if the item weighs very little. This is because many Etsy vendors are located overseas.
2) If you have an issue with an order, you may find yourself needing to communicate in a foreign language. I faced this situation and had to use online translation apps in an attempt to locate a missing package shipped from Romania.
3) Every vendor has different policies, so you must be careful to read the fine print before placing an order.
4) The Etsy support team is very courteous and helpful once you reach them, but that can take awhile -- contact and attempt to resolve your issue with the vendor is required first.
Reviewed Dec. 9, 2020
Etsy the company, (not the individual vendors) is so disorganised, disconnected and totally dysfunctional! Security codes, passwords and emails rarely work properly, and once a person gets past that there's still the matter of Etsy not making it clear which stores we're actually shopping in, or which vendors! Which in turn creates horrible confusion! Especially at Christmas time. No one needs this kind of grief.
I bought some of my garden supplies from Etsy this last spring and I deeply regretted it because of all of the confusion and dysfunction. I don't know what made me think Christmas shopping on Etsy would be any easier. It was actually more difficult than my Springtime experience had been. The worse part is there's no one in charge to help with basic issues. I thought maybe it was just me at first, and then I shared my grievances on Facebook and people came out of the woodwork saying they had the exact same frustrating and infuriating experiences with Etsy. It's not the individual sellers or vendors that I have an issue with, just to be clear. My issue is at the corporate level where you can't get anyone to help with things that don't necessarily have to do with the individual vendors. Anyway, I'm done with the Etsy experience.
Reviewed Dec. 7, 2020
I ordered a quilt in November and it has never arrived. I contacted the company by email and by phone which didn't work. I would never recommend this company to anyone... I am so disappointed with the entire experience.
Reviewed Dec. 5, 2020
I'm a small seller on Etsy, after a buyer placing an order requested a refund, which I did but buyer stated hasn't received the refund and left a negative feedback I contacted Etsy support which agreed the refund has been issued and said in some cases there are up to 30 days for refund to reach back their account (poor buyers). But even if is nothing wrong from my side they refused to remove the feedback.
Reviewed Dec. 5, 2020
Ordered item online and found cheaper item 10 minutes later. Site said card would not be debited until item was shipped. Card was debited and I emailed them and asked to cancel order 15 minutes after I ordered item. Was emailed back and their reply was "We do not accept cancelled orders". Etsy should be more diligent in vendor vetting process.
Reviewed Dec. 3, 2020
I emailed their customer service department 3 times in the space of a week and heard nothing. After trying to verify my bank details my account was also suspended meaning I could no longer sell during the busy Christmas period. I also messaged their UK and US Instagram accounts and heard nothing. Eventually I managed to get through to them on the phone. After 3 phone calls my account was unsuspended and I was promised payments in 5 days' time. I've had zero explanation, zero apology for what has happened. Deeply concerning that Etsy can withhold such a large sum of money. I no longer feel comfortable buying or selling with them and will be advising friends not to do business with them.
Reviewed Dec. 2, 2020
On Now 30/2020 I got a email with all the details of the sale actualized on my store. Etsy holding over $ 300 from the buyer and suddenly Etsy DEACTIVATED my store in the middle of transaction!? No table to log in, therefore no way to contact Etsy!? Now Etsy hold my customer money, I'm not able to contact with my buyer, nor Etsy Have no clue what going on, I lost the sale. Buyer out of his money for how long?! I don't know if I ever be able to know anything. There was no email or any other communication from Etsy why they whipped my account and left me in the dark. Now my store my name reputation severely damaged. BBB NY NY have about 960 one star review. Cant say anything about sellers, but definitively there are merchandise on the site clearly violate they policy. Watch out for the tricky 15% commission over the 8% if you think to start to sell there.
I faced scam in the 1st week, was able to detect and stop it. Watch out the current tracking number scam going on to rip you off!! Overall Etsy customer service not exist at all. How can they deactivate your store it the middle of transaction and the only way you can contact them if you sign in!? At this moment as far I know I had no violation since they approved the sell of my merchandise, holding the buyer money and banned me from Etsy without any explanation at all!!?? No matter what explanation they will have. My merchandise was 100% legal, on the top they collected hundreds of dollars from my buyer?!!!
Word of caution for the upcoming holyday shopping be aware it could happen to you on both side, seller, or buyer! Definitely there more honest seller and buyer on Etsy than bad apple, but then you have a company with no support at all!? There have to be fundamental change at Etsy, at this point from my terrifying experience I cannot recommend Etsy as a online venue at all.
Reviewed Dec. 1, 2020
Their customer service has no idea what is going on there. And their way of reviewing shops is absolutely ridiculous! What they don't tell you when you buy anything off of the website, is that you only have 100 days to review the item. Which means if you are a busy person or are awaiting photos to include in the review, then you are screwed. I wanted to leave a review for four different companies I purchased something from for my recent wedding, and I am unable to review any of them! I want potential customers to know how fantastic each of those companies are, yet I can't. And their customer service keep claiming there is no way of letting me do so. Oh please, I am no professional IT person, but I do know that every code for a website can be overwritten. They are just lazy, and do not care about their sellers. I feel bad for their sellers!
Reviewed Dec. 1, 2020
Etsy was supposed to be a venue for Artists and Makers to sell unique handcrafted goods, but instead it has become a website that is overrun with shops selling mass produced and obviously counterfeit items. Worst of all Etsy is not monitoring the site for for these fraudulent shops but is instead promoting them on other sites such as Pinterest.
Reviewed Dec. 1, 2020
I wanted to try selling some agendas online for just one dollar. This was at the end of the month of October, their policy said that the following month I would be charged with a percentage for having that pair of listings, a total of $ .40, to my surprise, two days later and already in November, they discounted me $ 12 and also the $ .40. I tried to contact customer service but they have nothing that comes close to being able to speak to someone or among their questions, any answer to my situation. So I had to call my bank and cancel that payment, then I took both listings off their page because I realized that I was not there to deal with those problems. A month later, I receive an email that my payment was successful. Again the $ 12 plus the $ .40, when my listings lasted only 3 days. Terrible company. I recommend that you do not use it.
Reviewed Nov. 25, 2020
I saw the item might arrive after Christmas so I requested a cancellation. I contacted the seller, they agreed, then shipped the tree, anyway. I will not purchase from Etsy, again. Etsy does not have a way of complaining about this.
Reviewed Nov. 24, 2020
I am so very happy with my Carnival glass bowl. It came early and all in one piece. No cracks. No damage whatsoever. This was to replace a wedding gift of my mother and father's from 1957 that got broken by toddler which broke my heart. So now it's like it's never left my side. I got exactly what I thought it would be and it's beautiful. Happy. Happy. Happy.
Reviewed Nov. 22, 2020
I started selling items on Etsy for extra money this holiday season. I try to make my prices reasonable for people because the unemployment rate is at an all time high and unlike most things on etsy, I wanted to make the prices affordable to everyone but still make a good profit. Etsy has so many hidden fees that are difficult to find in the fine print. Etsy made me feel robbed and now the most profit I can make because of the amount of fees deducted is $0.05. How is that possible when before these hidden fees were deducted, I could have potentially had a $15 profit. I am deleting etsy as soon as I ship this item now that etsy has put me in the negative profit wise. Never trust etsy. Start a Facebook page first. If I didn't catch this early enough, I would have got lawyers involved.
Reviewed Nov. 21, 2020
Ordered on Etsy..Seller Models Guru...Products never arrived...No response from vendor and no help from Etsy. Multiple tries to reach VENDOR useless. Etsy can only make excuses. No Help. Don't Use Etsy.
Reviewed Nov. 14, 2020
I am fed up with any lack of support from your company which has seemed to flag my account for fraud and is unable to admit it. I am done. I have probably spent about 3k in just a little over a year and have never had a problem until my last four orders. I am sick of no answers and I am sick of your inability to support my requests for an answer or any help in resolving my issues. I will do the same thing that I did with you what I did with adoreme when this happened during the holidays last year. I will close my account and never shop your site again! I am done - and with no way to contact you except chat with no results over two days and four sessions except for the same request for information I have given in the previous chats- which proves nothing if my account has been breached. In fact I have turned on 2fa - re-validated my phone number via text and changed my password.
Yet Etsy continues to think my account is fraud. I even add a new credit card to complete some holiday shopping in my name and they finally processed that order. I buy usually with the same vendors I have found and previously bought from and have not changed my shipping address - which by the way quite a few orders have shipped to over the last year - due to packages being stolen from my home - just like most other people - I had to get a ups store mailbox. The lack of frankness from your company and it hiding behind no contact except chat is ludicrous and there has not been a single purchase from the past year which has not been paid. There have been no complaints from the account holder which is me - so I am in awe of the ability for a company to continue to hide behind no information when directly asked. All they have to do is say the word fraud and then you can do nothing.
Reviewed Nov. 13, 2020
As a seller on Etsy, etsy has a business model based on practices the mob built protection rackets on. They actually take all your money to pay account fees when they aren't even due yet. I don't even have a bill yet and they are already taking all of my sales income, including postage, to pay fees that aren't due until December. If you want to know why shops are taking money and closing up have a look at the business model. So far I have had to pay out over $150 in postage costs for items that I haven't received any money for. It isn't as if I am a new seller, I have been on etsy as shop since 2010 and never once had any overdue bills. They are non-responsive to enquiries about it and if they answer they don't even answer the questions you are asking.
Reviewed Nov. 12, 2020
Purchase MS - Office 2019 from reseller on Etsy. The reseller provided a fake copy of software. Etsy refused to refund money and just removed seller from their site. Their support group closed case same day I opened it and said I would have to go through my payment company to get a refund. They obviously don't even check their resellers out before letting them on their site.
Reviewed Nov. 10, 2020
I thought that I was doing a good thing in supporting our U.S. artisan community when I purchased "vintage" industrial bookshelves at $400 on Etsy. Etsy's slogan is "Etsy - buy handmade". What I received was a mass produced Chinese-manufacturerd bookshelf. If I wanted to support China companies who are competing for our US jobs and are subsidized by China to cripple our steel and lumber industry (raw materials in my bookshelf) I would have bought bookshelves at Walmart. The company is listed as PlugsusHomeFurniture and is listed as in the U.S. However, the tag that was packaged in the box showed the product was manufactured in China. What a scam in marketing.
Reviewed Nov. 6, 2020
Good luck making a sale with this company. I was with them right up to the day they decided to Support Black Lives Matter. That was 5 years and not one sale. So good luck with it. It's just Hype if you ask me.
Reviewed Nov. 2, 2020
They do nothing to help you like if you were ordering on Amazon. Etsy is unreachable. The reseller they have is Humdinger Productions also known as Humdinger fabrications. Same company. On Etsy they have only positive reviews, they don't post the negative reviews to give a false sense that you are ordering from a reputable company. Ordered non custom political spoof signs for a party on October 30th. They never arrived, they never left Maryland as of the 26th of October. They just sat there.
Humdinger Productions or Humdinger Fabrications response? We don't do refunds, use them next year. Not one word of concern about not receiving it at all. Still have not received it. Etsy does nothing to help. At least Amazon, no questions asked takes back the items, replaces, does whatever you need. Etsy is not trustworthy in my opinion and I would caution you strongly not to use them. I am a real person. This was a real experience. Do not trust Humdinger Productions or Humdinger Fabrications, I am thinking they just create a new name rather than look at themselves.
Reviewed Oct. 29, 2020
Six purchases were made on my account totaling almost $600.00. I filed 4 separate complaints with Etsy after the store owner would not return my email. For the first four days, I was able to get Etsy TEXTING support only, and they kept telling me they were working on it. Finally, on the fifth day, I found a phone number that led to a live customer support person who was helpful. Etsy made this process as difficult as it could have possibly been. I will NEVER use Etsy again and I suggest anyone contemplating a purchase should go online and see the enormous amount of really bad reviews. Goodbye Etsy!
Reviewed Oct. 24, 2020
When Etsy first came on the scene it was a marketplace for real artists to sell their goods. Over the years it has deteriorated into nothing more than a glorified flea market. People buy stuff on Amazon, mark it up, throw their name on it and sell it as “handmade”. One year around Christmas I purchased personalized pajamas for my family from another seller—and I’m kidding you not- the woman scammed her buyers by faking her own death (she posed as her own friend and claimed she committed suicide) and kept the money she collected for the PJs. Soon after she simply reopened her Etsy business under another name and they did nothing about it. Etsy used to care about the artist—or so they claimed— they only care about money.
Reviewed Oct. 23, 2020
I have a shop on Etsy. They have certain policies and guidelines and I believed that I stayed within them. They deactivated several of my listings for violating policy while allowing many other shop owners to advertise the same products and "violate" their policies without reproach. They have affected my income and my relationship with my customers with this unilateral and discriminatory practice. I brought this to their attention and they did nothing about it. They continue to allow other shops to sell all sorts of things violating their so-called policies.
The details are I sell herbal tinctures, herbs dissolved in an organic alcohol solution for preservation and extraction. I took away all medical claims that they could possibly help someone, as they said this was against their policy. Then they said I could not advertise anything with alcohol. Many other shops sell herbal tinctures and have a plethora of claims of how their tinctures can treat or heal certain illnesses, and are also made with alcohol. It's too many to count how many shops sell tinctures like this. In my opinion, this is a benign product and they are targeting certain shops and individuals for no apparent reason.
I also had keywords as tags (not an ingredient) on a leaf rattle I make, to help with search results, and they told me I could not use certain keywords even though there was nothing inherently wrong with those words and the word is not an ingredient, while there are other shops that sell the products with the keyword that they did not want, and all the ingredients (keyword) to make a psychedelic medicine. I am not selling anything psychedelic or illegal. However, they have deactivated my listings while others continue to sell the same product or "worse" without any redress in the situation.
This is blatant discrimination and they know it. There are many complaints like this where Etsy targets certain shop owners and leaves others alone, one can only assume it's because they're bringing in lots of money for them. Small home-based Artisans don't have the money to hire an attorney to fight these matters and they're taking advantage of these people. It is not only ethical but unconscionable. The public should know about this!
Reviewed Oct. 20, 2020
I usually don't write reviews on products and services, but I am a big advocate of customer service and consumer psychology. I created an Etsy account in 2017 but didn't order from them until late August 2020. My very first order took 2.5 weeks to receive from Texas and I currently live in Michigan until the end of the year. I figured because of COVID-19. After doing my OWN investigation, I found out that her local USPS facility was having shipping issues. I had to contact her LOCAL SENATOR to get help with my order. My second order arrived on time. My third order has not arrived yet. My fourth order arrived on time. And I’m waiting on my fifth order. I have found out that Etsy is not 100% accurate when it comes to shipment tracking. My third order was shipped on October 12, 2020, from California, and I have not received it yet. On Etsy, it says that the order was shipped by USPS, but the tracking number isn’t even correct on the USPS tracking website.
I called my local post office, and she said USPS never received the shipping label and that the tracking number I received is NOT a USPS tracking number, but Etsy said it was shipped by USPS. I had to do my OWN investigation again and found out that my order was shipped by Pitney Bowes. Pitney Bowes??? Etsy didn’t list Pitney Bowes as a carrier and my seller had no idea what I was talking about. Etsy needs to work on customer service. If you call them, you might not get a callback. There is no call center and you can’t talk to a live representative. Shipping cost too much, especially for an item(s) arriving in a 5x7 or 8x10 envelope. Please be careful when you buy from them and trust your gut. And if possible, research your seller.
Reviewed Oct. 14, 2020
I am an honest seller with a premium hand made product. All was going well when suddenly my account was suspended with no communication, no reason and no way to contact Etsy or the buyer. No communications were ever answered. I then found a customer who appears incapable of reading his tracking code and had complained of scamming. This company appears to be some weird law unto its own. I certainly would advise all sellers to beware as I consider Etsy to be a very low quality platform and should not be trusted.
Reviewed Oct. 14, 2020
When I reported the following scam of a cheating seller's activities on Etsy, the Etsy support staff said to me: "You can rest assured that sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from our marketplace". However, not only it is not happening, but the seller cheated more to even the Etsy support, the support staff offered to gave me $50 gift card. But since it is to cover up the scammer's cheating, I told the Etsy support staff that I won't take it. Money is not everything.
Here is what happens: (1) In early August, an Etsy seller MaljiArts took my family member George's order of a carving of sandalwood item for US$900 that shipping in 25 days, with US$500 deposit and balance of US$400 payable before shipping the item. But MaljiArts never worked on this order seriously; (2) I assisted with this order of wood carving item. MaljiArts made me work very hard for two months to teach him how to correct all his negligent mistakes by describing the meanings of George's design. Until On 30th September, MaljiArts suddenly stopped replying to my messages.
(3) I reported this problem to Etsy Chat staff because I could not reach MaljiArts. Thereafter, an Etsy support staff informed me that he has contacted MaljiArts and MaljiArts suddenly messaged me to ask a question of George's design detail. (4) The Etsy support staff also advise me to "keeping a strong line of communication with the seller in regards to his order" after reading my message conversations with MaljiArts. Therefore, George asked MaljiArts to set up a proper selling listing (MaljiArts did not do so when requested the US$500 deposit) for him to pay the balance of US$400 and to ship the item after one week. In fact, the entire carving of the item should have been completed in about a week).
(5) MaljiArts suddenly "closed" George's order and told everyone, include the Etsy support staff, that he won't sell the item and would "refund" George's US$500 deposit the same day. (6) George has to follow MaljiArts' instruction to request the US$500 refund, but MaljiArts canceled George's request by giving George a different PayPal email account. George immediately used the new PayPal account that given by MaljiArts to send the refund request again, MaljiArts still does not pay the money.
Furthermore, (7) In the meantime, MaljiArts made a listing to sell the near completed order of George's design. We only realised at this point in time that MaljiArts is not only a scammer but also a thief, he stole George's design and even used my explanation as its Etsy listing description.(8) Since I continually reported to the Etsy that MaljiArts still doesn't pay his initiated "refund" of the US$500, MaljiArts sent everyone, include the Etsy support staff, his chat screenshot with PayPal, to tell me that Maljiarts DOES NOT have money in his PayPal account to pay his US$500 refund to George. Therefore, the refund is not paid because MaljiArts asked PayPal to use PayPal's money to pay the US$500 refund and book it as a "negative amount" to MaljiArts' PayPal account. MaljiArts has said to everyone that: now it is PayPal's responsibility to pay the US$500 to George, that it has nothing to do with MaljiArts' anymore.
What a completely professional scam! It is far beyond our imagination that this can happen on Etsy's selling platform with Etsy's support. Since I am not allowed to write this directly on MaljiArts' store within Etsy system, I have to write this horrible experience in this review platform regarding Etsy. Now, we paid this Etsy seller US$500 and worked extremely hard for two months to teach MalljiArts for him to steal George's original design work. Etsy wanted to use $50 gift card as the solution for this problem.
Reviewed Oct. 12, 2020
I can't believe how difficult it is to get ahold of any answers at Etsy. I ordered products from a seller back in July. She had been featured so I figured she'd have a bump in sales and shipping would be slow, I wasn't concerned. Estimated delivery was mid-to-late August. When I contacted her she said she was working on things. Now we are nearly three months later and I still haven't received these items. Please note that my credit card was charged back in July! The seller is no longer listed on Etsy so I can't reach her there, and Etsy doesn't have phone numbers or emails listed so that you can contact them directly. Their "help center" is a 7th circle of **. Their website tells you to contact them on FB or Twitter to list complaints but their FB page has no messenger option. They clearly have no interest in engaging with complaints or even hearing from the public.
When I signed in to my Etsy account today I couldn't see ANY record of purchases, even though I purchased items from other sellers this summer which I HAVE received! I click the links from the confirmation emails I saved, and their site tells me, "Oops, you are trying to view a receipt that doesn't belong to you!" How is that even possible? All I can say is, don't purchase on Etsy. From what I can tell, the seller experience is similarly awful. I hope that this "company" will be charged for its horrible business practices.
Reviewed Oct. 7, 2020
Seller Beware! Etsy takes 18%, plus additional transactional costs from each product I sell. They choose which product of mine to advertise, leaving me no choice. I have sold 27 products in 18 months without making a profit. They are making more money off of large companies and leaving us small companies in the dust. This is not what I signed up for as sellers are not aware of all of the updates. It's also very difficult to get ahold of a real person on the phone if there is an issue. I have wonderful handmade products and I appreciate my customers but it's hard to stay in business selling on Etsy.
Reviewed Oct. 5, 2020
I ordered 2 figurines. Never arrived but credit card charged. Now trying to get my money back. Filled complaint with Etsy. No response or confirmation of complaint. Never any response from seller despite multiple messages to her. DO NOT ORDER FROM ETSY!
Reviewed Oct. 4, 2020
I shop on Etsy, almost always a good experience, my gripe doesn't concern sellers, it concerns Etsy's lousy response to issues. Examples:
1.Etsy specifically bans items which mock or demean a religion. A seller on Etsy sells "art prints" showing a stripper dancing in front of Jesus and the Apostles at the Last Supper. As a Catholic, I found this offensive, flagged it, explained why, and it's still there. Sent Etsy a message weeks later, no reply. For some reason, Christianity is fair game when it comes to ridicule. If someone sold prints showing the same stripper dancing in front of the Prophet Muhammed, you can bet that Etsy would express outrage and do something about it.
2. Another gripe concerns age-inappropriate items coming up in general searches, items with the F word plastered all over them for example. Etsy has an "adult" category, which is fine, but it doesn't enforce it.
3. Another example of bad service: a seller sold items with the descriptions and photos stolen from another website owned by a friend. Totally stole them. He turned out to be a fraud, but Etsy acted only after multiple calls and messages from me, and a call from my friend whose photos and descriptions he stole.
4. Etsy used to have a comments area where buyers and sellers could post comments, concerns, suggestions, etc. Etsy booted the paying customers out, now only sellers can use this feature. You can't call Etsy easily, was difficult even before the pandemic, and email responses are iffy.
Etsy has rules - and it won't enforce them or is slow to enforce them, and communication is bad. Why bother yapping about community at all if the bottom line is profit?
Reviewed Sept. 27, 2020
Etsy is a last resort site for me. Good for more unique items but the prices are outrageous most of the time. Shipping fees are expected on almost every product and sometimes cost nearly the same as the products themselves. I recently had an order in which Etsy tracking showed an item was delivered but when I requested the actual tracking number the vendor would not answer me nor would Etsy customer service. I opened a dispute that was immediately closed because Etsy said it was delivered. I never received a product and no one would even speak to me to discuss a resolution or even provide the real USPS tracking number. I understand the benefits of the site but I will never buy from the site again after this experience.
Reviewed Sept. 25, 2020
My account has been suspended because of the mistake I had changed my Paypal account three times. PLEASE help me because this is my first account and the Etsy manager did not pick my calls and no reply from any side.
Reviewed Sept. 23, 2020
I have had my Etsy account since early July and it is now 23 September and have not been paid for my sales. Apparently there is a problem with my bank account. I received an email and they cleared my account for me to re-enter details which did not work again. Since then I have received numerous emails saying that during Covid there are delays but I have not received any further assistance and have not received a payment but of course they have taken their fees on a regular basis. VERY disappointed.
Reviewed Sept. 18, 2020
Purchased two scarves from ALLVINTAGEMY. They didn't ship for a week. Finally they shipped but they shipped to ENGLAND and never left ENGLAND. DHL delivery was to Uxbridge, UK marked online as DELIVERED. Allvintagemy could care less and stopped responding to my queries. Filed a case with Etsy and after three weeks Etsy states the case is closed because the package was "DELIVERED." Ridiculous.
Reviewed Sept. 18, 2020
Do not even read emails just close the case on you! They sent wrong item, their fault, sent rma tag for it, I sent back... Never got my order!! https://www.etsy.com/shop/LeathercraftSupplies. SENT WRONG ITEM!!! I RETURNED IT. Tracking Number: **. Your item was delivered to the front desk, reception area, or mail room at 9:44 am on September 17, 2020 in ALEXANDRIA BAY, NY 13607. USPS Premium Tracking™ Available Status. Delivered September 17, 2020 at 9:44 am. Delivered, Front Desk/Reception/Mail Room. ALEXANDRIA BAY, NY 13607. Proof of return!!!! Customer service ignored return and says it was delivered and closed case.... What a joke!!!! They have never sent my items I paid for Sept 6, 2020!!!! Very bad service all around!!!!
Reviewed Sept. 17, 2020
I needed a custom made trundle bed and found a shop on Etsy calked LittleAndLoft in the UK. I paid $617 to get this thing made and when the day came for it to ship, I noticed it hadn't been marked shipped yet. So I message the shop and notice that it's closed???? The owner won't return my messages and now I'm filing a claim and they BETTER refund me my money. I feel so angry and robbed. Even the email that was attached to the account is fake. The shop had 71 sales and reviews when I ordered and now I know those were fake. I however am a seller on Etsy so I know there are trustworthy shops but this was my first time buying on Etsy. My kids were anxiously awaiting their new bed and are sleeping on the floor until it was to arrive. They are heartbroken as well???? I will not be buying another from the site.
Reviewed Sept. 11, 2020
Kate has the cutest masks, that can be worn comfortably. They are breathable. I am not a mask person, but will wear these. I was so happy to find this Etsy store. Thank you Kate for doing an amazing job and being so easy to deal with!
Reviewed Sept. 11, 2020
I cannot believe the "customer service" left to be desired from this company based out of Dallas, TX. It left 100% to be desired. The seller wrote declined selling to customer and buyer very difficult, when in fact is was the other way around. I ordered a portrait of my dog to be digitally painted; however, I realized I didn't want to buy from this company almost immediately, but was messaging another company instead of the correct one.
When I finally explained my circumstances, I felt as though I was talking with a very immature, ridiculing high school girl of her kind. The person made fun of me, through in some "ha has" in the conversation and then at the end wrote, refunded. Then lied about why I didn't want to buy to make their company look good. This was the worst Etsy company I have ever dealt with and you, Etsy, as the umbrella of these companies, should reach out to them and the way they treat potential buyers. I have the entire conversation to send to you, if need be.
Reviewed Sept. 10, 2020
I love Etsy and I want a better review, but I am a new seller and their system needs tweaking. Mail delays are awful during the pandemic and sellers are not as protected as they should be. Etsy claims to help but I personally see no evidence. Buyers can leave 1-star reviews that are focused on Etsy's shipping estimates, not the Seller's handmade product. This is a problem. Mail delays are not the seller's fault but sellers are held accountable. This equates to time and money the seller loses tracking down shipments, refunding orders, and living in fear of bad reviews. I want to connect with my international community, but I feel so vulnerable as a seller. If Etsy really protected me I feel my business could flourish.
Reviewed Sept. 9, 2020
Etsy has 2027 listings for ** PIPES on their website, when I posted a hand-made ceremonial native pipe - they took my posting down and said it was an infringement on their regulations regarding **?!?! WTH. LOL - ** pipes are okay, along with papers, blunts, one hitters, etc.... but DO NOT list a ceremonial pipe otherwise you are reprimanded and threatened by Etsy to take down your entire store. Absolutely disgraceful. No customer service either - No email or contact phone number in Canada. You can pay for customer service - otherwise there is none. This company is outrageous.
Reviewed Sept. 6, 2020
Etsy is a ripoff, and they know it. They make their money convincing you that you need them to market your products, tell you it's really cheap to use their marketing products, and then charge you an arm and a leg, much higher than what they promised. And then, they don't do a doggone thing to help drive traffic to your products! What an easy way to make money off of other people without really trying! The other thing about Etsy that's really disturbing is that it is NOT a place where people buy things; it's a social network. You'll get lots of "likes" for your products, but that's all folks do on Etsy is "like" things. There's no purchasing that goes on. Etsy's published income is completely from their fraudulent "marketing" that they sell.
Reviewed Sept. 3, 2020
Etsy was a good idea. What happened to it? Covid19? To order something today and to have been processing for more than seven days now and not responding to any of my emails? So my money is stuck indefinitely neither on my account neither on the sellers. Completely powerless! Thank you Etsy! And one more thing, if you need more employees due to Covid, then hire them or stop working!
Reviewed Aug. 31, 2020
Multiple sellers (mostly from Europe, France especially) selling Nikon, Canon and other high end DSLR cameras for very low prices. These sellers are part of a shipping scam. You pay with paypal or credit card - they confirm shipment - shipment does not arrive or they post item has arrived (but it did not). In the last 3 days we have uncovered at least 6 cameras being posted (different "seller" names) which are part of this scheme. We are currently investigating each of these sellers but they are proliferating as I write.
Reviewed Aug. 24, 2020
I bought a face mask plus pouch from ABizyQueenBee (alias ThumbsUpAustralia) via Etsy web page on 26th July. Item did not turn up by 18th August. Wrote numerous requests to the seller via Etsy with no helpful reply at all. I raised a case via Etsy on the 18th detailing non-arrival and non-help from the seller. Suddenly seller says it was returned to them and resent it with a tracking number this time (none before). Item finally arrived on 24th August, face mask was there, but no accompanying pouch. I then received an email from Etsy closing the case.
The seller won’t reply and Etsy doesn’t allow you to reopen the case or add a new one on ‘delivered’ orders. There is no other way to contact Etsy and I am without my whole order. Etsy does not allow you to contact them at all unless you have a current unresolved order. I couldn’t even escalate the case because of only partial delivery. DON’T use Etsy to buy from what is effectively a blind sub seller and an uncontactable Etsy. IAS
Updated review: Sept. 5, 2020
I recently wrote a scathing review, complaining about Etsy's customer service. However, after writing the review, Etsy and the foreign seller promptly responded to my concerns via text. The rug at issue arrived from Turkey without a hitch. In the interest of fairness, I thought it appropriate to write this positive follow-up review.
Original Review: Aug. 21, 2020
I purchased a rug on Etsy (order #**). Etsy debited my AMEX card $1094.96. However, the seller emailed me to inform me that the rug was not available in the size I ordered. I asked the seller for a refund. The seller has not responded. It's impossible to talk to anyone at Etsy. I tried to "open a case" on the Etsy wesite, but received a message stating that I would have to wait another week to open a case. Stay away. They will take YOUR MONEY and NOT RESPOND to issues. What a headache.
Reviewed Aug. 21, 2020
Had a couple bad experiences shipping outside the US where buyers said purchases weren’t received and couldn't be tracked after leaving the US; I promptly refunded without question. However, stopped selling outside US unless buyer was willing to pay costs for Priority Mailing with tracking and insurance. As a buyer you do need to beware, Etsy Sellers aren't Amazon. Especially now during covid. As far as Etsy not responding they’re based In New York City or surrounding areas where covid has been the worst. In past years they’ve returned Inquiries Within their 24 hr time frame. Low staffing isn’t uncommon during the pandemic in many businesses & wait times Longer.
If your seller provided a tracking number and purchase not received make your seller aware. Read Shipping Policies before purchasing ask the seller as many questions as needed. Some sellers pacifically state purchases received damaged or non deliveries aren’t refundable. My advise...protect yourself by requesting your seller ship Priority Mail before you pay for anything. Priority Mail is automatically insured for $50. Additional insurance can be purchased to cover full purchase price, I believe up to $500. The few extra $$ protects you and the seller & worth it to cover losses or damage incurred through shipping. As already said Etsy sellers are not Amazon. Does Etsy need to step up their game... Probably so. For the most part these are small business owners who can’t afford to incur losses & damages by Postal System Workers or Carriers.
Reviewed Aug. 20, 2020
Etsy is a great platform for discovering new and exciting or innovative designs however, my experience with the copyright infringement team is beginning to wear a little thin. I have reported, numerous (6) times, long lists of goods from the same seller that infringe my design copyright and still, the seller's shop has not been removed. I have tried to talk to the seller but they simply sneer and ignore my requests to remove the items, they are even using a similar shop name, it is sinister in its replication of mine and my husband's identity. Come on Etsy, do what you say you do and protect your sellers from copyright theft.
Reviewed Aug. 19, 2020
Ordered two face mask through Etsy.com on July 29th 2020. They billed my charge on July 30th 2020, and emailed a split order from two different vendors. One arrived in a reasonable time the to this date August 19th has not been delivered. The seller Respect the Wardrobe does not respond to messages left on their website and does not have a phone number to contact anyone. Same goes for Etsy's website which only gives you a run around. Also no phone number. Both are a total RIP off.
Reviewed Aug. 13, 2020
If you have a problem with one of their vendors, there is NO way to get in touch with them. No phone number on their site, no email address to write a problem. All their e-mails to you are NO reply emails so you cannot get in touch with them.
Reviewed Aug. 11, 2020
I ordered 5 masks totalling $100. I received 2. One I never received and when I asked for help I was sent the tracking number again. 2 I received. The other 2 have never been shipped and there's no information in my account about them. Etsy and their suppliers took the money and refuse to answer any emails I send them. I will never use Etsy again and warn everyone else that they keep your money and don't deliver.
Reviewed Aug. 9, 2020
I am a customer that paid for an item I never received and have no possession of. I purchased the item as gift for a friend. Since I have not received the merchandise, I have kindly asked Etsy to either send me the item I paid for or please issue me a refund. Either way, they have refused a resolution and have stolen $22. Although it is a small amount of money, as a paying customer I expect what I have paid for; as should all customers. Etsy and Courtney Stone from Stylizeddesign in Lebanon, Pennsylvania are thieves who have stolen my hard earned money. I wou