Etsy Reviews

Etsy used to be a platform that truly supported small businesses, but sadly, that doesn’t seem to be the case anymore. Over the years, their focus has shifted from helping sellers thrive to prioritizing profit and maintaining a buyer-friendly reputation—often at the expense of the hardworking sellers who make the platform what it is.

Item took several weeks to be delivered. Was insufficient packed and damaged. Provided pics. They said my fault the box appeared to be taped over and over like a 5 year old. I should have denied the delivery. Total joke. Never buy from them.

I bought two shams from the seller Spoon Flower. The picture shown on their site was of two pillow shams. I have two beds and wanted the same for each bed. Turns out the shams were sold separately. Again, the picture shown was a black background with flowers. When I received the shams that I paid over $100.00 for, the background color is NOT black it's a sick grey. I contacted the seller; she would not allow me to return the items even though they had not been used. Do not buy from Etsy, the customer service is terrible. I will NEVER again buy from Etsy! The seller Spoon Flower is a crook, she stole $100.00 from me, and she runs a fraudulent business.

Worst customer experience with Etsy. The rep was unsupportive, took over 30 min just to send me a lame macro from the help center and didn't acknowledge or understand my complaint. They didn't take time to troubleshoot or investigate. She also showed 0 empathy and understanding towards my frustration - although the rep was the reason for my frustration. My concerns are still unanswered and Etsy and no other way to be contacted or to escalate a complaint. They're taking all the money from my sales and not giving me any explanation on the charges they deduct.

I recently sold an item on Etsy that in total cost $255.41 The item arrived to the buyer late because USPS lost the item 2 times and a month later finally arrived at the buyer's home. The buyer then reported that the item arrived damaged. No communication was sent to me at all of this report. I only found out about this when $255.41 was deducted from my checking account. I contacted Etsy (of course only by chat because they have no telephone number to call), I was then told I had to appeal the claim.

Etsy suspended my seller account after about 6 weeks and I only had one listing, just one, with no explanation at all! I filed an appeal and didn't hear from them for a month! Finally they responded and I provided all the information they asked for and after a few emails back and forth, me asking why and them never telling me why, they eventually responded by permanently closing my account. But they NEVER told me why they suspended and then closed my account!

I have gotten some good clothing and products on Etsy but lately they want to charge for free shipping with some ridiculous ‘insider’ program. No thanks! Sellers no longer offer free shipping and descriptions of clothing materials is very vague. Also some shops show shirt prices at 60% off at a price of $8 to $10 but that is only for the smallest size! Other sizes are $20 or more. Bait and switch! I’m not falling for this. Claim regular price of a t-shirt is $40! Disappointing and dishonest. I feel some shops are taking advantage and increasing prices drastically. Back to Amazon.

There is no customer protection policy from this site. The international sellers seems to sell unqualified product or not as advertised and said no return or exchange. If you got the wrong product because the seller fault advertised, Etsy will do nothing to help or guarantee like Amazon or eBay. I will try to go away from this site as it allowed bad / spam seller to take advantage of customers. Two products I bought were not advertised. Earring cannot be used, asked selling to send the right earring post but she doesn’t want to and Etsy doesn’t do anything to help. The ring from Canada advertised with beautiful color chart pictures but send me the ring with different color and not accept it was their fault advertising with the evidence of pictures, and talked very bad, rude to customer and will not want to accept their fault and not exchange the $100 product and Etsy can do nothing about it.

Etsy doesn't care about its customers or buyers. My account is locked and is no phone number to call and talk to a person to help unlock my account and reset my password. I sent an email and while I answered all their questions, I still can't reset my password because they do not listen. They are sending me emails with a link to reset, which don't arrive in my inbox as my account is locked. I am talking to robots and people that do not listen. If this is not solved in the next couple of days, I will close my account and will find the competitor to join and buy cool stuff. Etsy is not worth it anymore so stay away as there is no customer service and human to help when you need help.

I am an ETSY seller. Unless it is a holiday a weekend, I should be paid within 24 hours. Having worked in IT for decades, and a lot of that with huge corporations, I know that banking transactions take nano-seconds to process. ETSY uses Plaid to manage seller payments. Plaid takes its dear time processing payments. It's outrageous, unfair, and unacceptable to hold back payments to sellers for the cash flow it affords Plaid. After years of mercenary ETSY policies, I have decided to end my business relationship with them. I'm a not a big business and I DO need my money. I'm disgusted and enraged. I cannot recommend sellers to sell with ETSY. Enough is enough ETSY.

To be extremely clear, my issue is not with Etsy sellers. I got my purchases quickly and correctly. My issue is with Etsy’s support department. I had an Etsy account in 2009 and did not use it again till 2024. I got into crochet so I found some patterns from some very talented individuals so I bought several and they successfully and quickly went to my email and I was billed. I went in later to use the patterns and they will not allow me to see them. I went to reopen my account. It said it was an invalid password so I tried to create a new one and it wouldn’t let me. It said I violated terms and was notified in 2009 (almost 16 years before) and I should know why. I was very careful to honor their terms and conditions when I used their site.

Swift Design Tees owned by Taylor? (really, sounds like a scam business) I requested to exchange a small size sweatshirt with a medium size sweatshirt. Taylor said no. If I want a medium size I would need to buy it along with the shipping cost. What a horrible and ridiculous business policy. We will never purchase anything from Taylor at Swift Tees or Etsy ever again. Order #**

Wish I could give minus or zero star. After I have provided Etsy the test deposit detail and I have also paid the platform for account setup using my bank information, I find it to be an unreasonable and excessive request for me to upload my bank statement. Requiring such personal financial information feels intrusive and seems to exploit the power imbalance between the platform and its sellers. Their request goes beyond what is necessary for processing payments and raises questions about privacy and fairness.

I am not going to bash or get out of control but I will not do business here again. Just got my card hacked after buy an item for Christmas! Now I need a new one and my money is in limbo till it comes! Another order I placed for $38 I never got and the seller cancelled their account, so nothing again, this is only a few, beware!!!

I made a purchase that was not delivered. They gave me an ETSY credit which was fine because I had to make another purchase with another seller to replace the one I did not receive. However, then I did not receive the 2nd item, so I requested a FULL refund which included the credit from the 1st purchase. I was told I would receive this via chat. Instead, they simply gave me another partial credit. I was done making purchases as it was already past Christmas. They refused to give me the 'credit' back as a refund to my credit card. I now have to jump through hoops to file a dispute with my credit card. I have made multiple purchases on ETSY. This is the 1st time I've had such problems. I may have to close my account to obtain my refund. If so, not a problem.

I was instantly banned within a second of merely registering my first account with Etsy. I appealed, explaining I couldn't have done anything wrong since all I did was try to register. Etsy customer service asked me to divulge all my personal information "to investigate" & responded by claiming I was suspended for violations with my account practices. Etsy said they would not discuss further & did not disclose why I was banned. I verified I have no email records of ever have done business with Etsy under a different account name (in case I forgot). It feels like I'm dealing with a soulless A.I. instead of real human beings. I recommend folks avoid businesses that treat customers in such a soulless manner!

It is Christmas morning and after ordering 12 days ago I still have not received my order. When ordering it was promised on a date before Christmas. This is a gift that will not be given! I will no longer order anything from Etsy and tell all I know how unreliable the delivery is. Do not order anything being sent by the USPS!!!!!

The quality of the stores has gone way down since the pandemic. I will continue to buy my garden seeds on this site because I know that seller is reputable but many, like ChicholicByWeng, fail at communicating and shipping. If you actually want your goods to arrive, just shop at a more reputable company. Etsy is going to kill its own app by not regulating these sellers.

As a very small artist seller I was drawn to selling on Etsy. After one year, getting no traffic even with paying their "advertising" fees. The fee for just advertising were greater than my sales and only 1 sale was generate from their "advertising". This site is dead, filled with mass produced sellers, who do not even make their items. At the end of a sale then there are there 4-5 different fees totaling near 25% of the gross sale, including sales tax and shipping.

I have sold on Etsy for over 2 years now and on multiple occasions now they have haven customers refunds without my knowledge or contact DESPITE it being in the items description that I do not provide refunds and the buyers agreeing to the terms. Etsy has no care for their sellers at all and always back the buyers which leaves sellers like me in the place or not only doing work for free, but being over of pocket for shipping and materials. I will never work with them again. They're HORRIBLE to sellers.

I ordered an item several weeks ago I was charged and an email was sent that it was received and the order was in Wisconsin. I tried to track it and they couldn’t find it. Called the customer service number and they told be they don’t deliver to my area and the item was sent back to the seller. The customer service person I talked to wanted my bank card information to send me a credit and a $100 additional credit. I was not comfortable with that. Why do they send an email telling you it’s in Wisconsin but now they don’t deliver to this area. I don’t trust ordering through Etsy and the customer rep has called me back numerous times I’m sure to get my bank information.

I was looking for something different as a gift this year, I really made the mistake of not doing research when it came to this company. Did not know that they did not even have a contact phone number to call if there was a problem. I just assumed they did, it's terrible. I am so disappointed that I spent any money with this company, I will never use them again. My only prayer is that the merchandise will be nice and that they will be quality products, I guess live and you learn.

Waited weeks for my package, still hasn't arrived. No tracking, shipping or delivery updates were provided. My sellers only comment was "It'll be there by Christmas" found this to be very useless information as I needed it before Christmas which was I ordered it a month in advanced. It has been three weeks, my package says it has been dispatched since November 30th and haven't heard anything since. Very unprofessional company, does not take orders seriously and will try to avoid actually having to send what you order.

Have had 5 orders canceled and two accounts closed for no reason with no way to get any information as to why money taken from account and refunded weeks later. No way to message other than send in and hope for an automated return message. Small business I like using you but I will no longer use this site for purchases.

Made a purchase on Etsy. My credit card was charged. After that the vendor was impossible to deal with. They showed my digital product as "shipped", but I never received anything. The vendor never responded to anymore of my messages after that. Etsy makes it nearly impossible for you to file a claim, because they're "what is the problem" selections at the beginning of the process are so limited and don't allow you to explain your particular issue, so they were USELESS! I still don't have my product, have not received a refund (even though I filed for one) and NO HELP from Etsy. But it gets better . . .

I wanted to order a personalized ornament, The site said I could add the picture after I ordered the item. That didn't happen. They shipped the catalog ornament. I wanted a personalized item and now I am waiting for the bad order so I can return it. I had sent them about 5 emails asking to cancel the order which they ignored. They don't seem to care. I won't order anything from them again. They don't even deserve 1 star.

Stay away from Etsy. This broker is cheating his clients. A silver chain weighing 109g and worth $300 costs $709. In addition, the product did not match the order. This is just one example of this company acting unfairly.

I bought "handbook for the recently deceased pillow" from them over a month ago. They took the money off of my card. I still haven't received it. When I tried contacting them, they tell me that they don't sale that item even though I can see it on their site. Currently they have 3 left. Needless to say, I won't be buying anything from them ever again.

I been selling on Etsy since 2021. As a seller we don't get good treatment. In order for me to speak to a live person I have to pretend that I am a buyer. For the fact the seller is the reason Etsy is even making profits we should be treated better. They take for ever to respond to emails and there is no professionalism. They will deactivate your products and can't provide a legitimate reason why. I notice when a product reaches a certain threshold here come etsy with the false claims. Now they're saying you can put what you're selling in titles so how would customers find us. We're not allowed to describe the benefits of your product and now you can't list the ingredients so how will customers find us.

I ordered a gift on the 5th that was to be delivered by the 13th. I got an expected today delivery notice 2 days ago and nothing was delivered and the Etsy site says the package has been sitting at the postal center for 2 days. When I inquired the online response said if I don't get it by the 16th to contact them. That process will all but ensure I will never get my delivery or my refund in time for Christmas. Anything sent through USPS is a problem because tracking with them is never accurate. I will never order through this site again because of all of the various problems with delivery and tracking/customer service. Now I have to replace the gift while my money is being held by a seller who has not delivered. Signed, Frustrated. Update: While writing this review the new estimated delivery date changed from the 16th to the 17th. The original 'by' date was the 13th. I just want to cry 😢

I've been trying to sell on Etsy for over 5 years. Let me tell you the truth about these tyrants. #1 do not expect for seller treatment. Do not think they care about you at all. It is obvious from the lack of concern, lack of communication, lack of appreciation that they just do not care about their sellers. They tell you, you'll be able to defend yourself when it comes to customer complaints before taking action against your store. That's the biggest lie I've ever seen. You'll get 2 emails when they shut you down. 1- we are shutting you down, you'll get a chance to appeal. And 2- we've made our decision, your store will remain deactivated and we will provide no more communication about this. Those sound nice until you see they were sent seconds apart giving you absolutely zero chance to appeal anything.

I am extremely disappointed with the service. I placed my order expecting it to arrive on time, but it was delayed without any explanation or communication. I had to contact customer service multiple times, and all I received were vague responses with no resolution. This delay completely ruined my plans, and I will think twice before ordering from here again. Terrible experience overall.

This place is terrible. I tried to buy a mini house for my kid And it was 2$ so I was surprised it was cheap and then when I got the house it was a mini Polly pocket house. I do not recommend and don’t buy from here. It’s a ripoff.

Esty serves your ads based on your star rating, if a customer request hand local delivery for an item, it is allowed for within the system. Then without warning they will ding your star rating for not providing tracking even though hand delivery is an option they give under tracking info... Terrible and not honest.

I always used to consider ETSY an honest platform. I have a valid tax resale number as an antique dealer on another site. Two months ago I made a purchase from an Etsy seller and asked in advance to log my tax resale certificate. They responded that I would need to make the purchase and then submit by state tax exemption form. They subsequently refused to return my paid sales tax, and I filed a complaint with BBB. The Better Business Bureau subsequently advised me that ETSY was contacted twice and failed to respond. Etsy pocketing my paid sales tax is dishonest at best since they are not required to forward my paid tax to my state. The amount of money involved is somewhat minimal but just wanted to post a warning to other potential customers,.

This is not the first thing Etsy has gotten wrong, but I’m tired of it. The robe I ordered has no resemblance to the robe I received. There is no return address or instructions on how to return and retrieve my $46. Etsy must be held accountable. They keep getting away with this kind of stuff. They’re making buckets of money and stealing from their customers.

Etsy is horrible to work with. Hidden fees for marketing & shipping. I believe the Etsy shop owner should be able to choose if their listing appears on “google searches”. They take additional 15-20% for 3rd party advertising/marketing, but don’t show or prove this action. Be ready to lose money listing with them.

I started selling on Etsy on 2009. First I loved it, It was all handmade in USA, but later I found out that some seller purchasing items from AliExpress based in China and other and selling them over price as handmade in USA. Then Etsy started accepting items from other country, it didn't matter if it was handmade or else. Now allowing other country sells inappropriate items. Etsy charging the seller for click on each items that we are not aware of. I selected shipping charge per state, but Etsy did not charge the buyer shipping and I had to pay for shipping that end up no profit I made.

All in all, most of my experiences with Etsy are positive and I will continue to order from them, however, in the future, I will ask sellers questions about my purchase. It takes longer than 5=8 hours to respond. I will not buy from them. I’m tired of buying svgs and pages from foreign sellers and not getting a response. I’m still waiting for an answer from December 2 which I think is ridiculous. Even reached out to Etsy and still haven’t had it resolved. I'd much rather they state it’s a local seller to make my life easier. Not to mention when I do buy foreign I start getting messages that my computer has been accessed and to contact them immediately. Spam of course.

I bought a lot of stuff on Etsy and spent a lot of money on there. I never said I was going to buy something and didn’t and still have money in my account and also I paid 400.00 for two supposedly authentic autographs that were fake but all the sudden I was going to buy something else and it popped up that I was suspended. I appealed it then I was permanently suspended and no money was refunded. I loved shopping on Etsy now I think they suck and it will be reported.

I ordered a Santa hat and despite being told it was delivered, I never received it. After looking at other reviews I see there are MANY others who were ripped off too. Now why doesn't Etsy pull this seller off of their site?! I don't think too highly of Etsy or any sellers on their terrible site.

My account was hacked yesterday. I found out about a transaction I did not authorize almost immediately. Saw an email from etsy that said an unusual ip address had recently logged in and if I did authorize it, I should change my password. After contacting the vendor, who refunded the order immediately, I changed my password. When trying to log back in, I was told I need an authenticator app. After 2 hours of trying to figure out how to get to customer service, which required I login, I found a link to a email customer support system. This took a full day to get resolved.

Worst customer service I've ever seen in my life. My account was suspended without explanation, all I ever did was try to buy things. My credit card was flagged as fraud which I had to clear with my bank, their Chat support is USELESS all they do is send you to their email teams which are prescripted responses and they did this to me FOUR TIMES. The kicker? Rather than HELP ME and fix the issue, they permanently banned me, and LIED to me saying "we explained"... They never did. Over a span of 25 days and over 60 emails, I never ONCE got any explanation for ANYTHING.

My account was suspended without having any reason offered. Note that I am a buyer only and offer money to this business continuously without issues. Their business practices are poor at best. ✌️✌️✌️✌️

I have purchased a few items. Honestly I was looking for American products and there are very little left. Many are from China. Also shipping is not good. It takes weeks to receive anything. I have decided to no longer shop there.

I should have known this granola type site would be some snowflake hippie business model. You have no way to speak with a human and the future of your business is in the hands of some faceless, anonymous "specialist". For months my shop was making money and somewhere along the lines, they started asking for credentials. I provided EVERYTHING they required and watched as the days counted down to their "deadline" then saw my shop and all my customers lost and blocked out of my store. This is their only statement: "Unfortunately, there is no way to regain access to an account after making a final decision. If a specialist determines that your account should stay suspended, it will be permanently closed". Horrible business practices. Joke of a company.

I was eager to open an Etsy store of my own having had a good experience buying from others on Etsy. The experience turned out a polar opposite. I spent a great deal of time submitting my business information and preparing my listings. But due to it being my first time using the platform I had questions regarding their tax ID requirements for my type of business entity. I wasn’t looking for tax advice at all, rather an understanding of what Etsy requires and how they will use my information for tax reporting… all questions that are key to opening a store and should have readily available answers. Any initial replies to any questions are always a bot, a rambling form letter with excerpts and links to their help page which is anything but helpful.

Etsy is a greedy corporation, they no longer are for the little guy, or the artist, they exploit and take away from craftsman. They allow manufactured goods from China to be sold, like sexy toys, and clothing, shoes, and other stuff that is neither vintage or handmade. They force sellers to change their pictures, on listings by saying they're not clear or bright, and they lower the search visibility to your store. They charge outrageous fees, to Americans, but none to Ukraine sellers, they allow sellers to sell propaganda, and political stuff. They allow trolls, harassing online buyers that are fake, to torment sellers, they don't allow us to block them completely.

I reached out to Etsy regarding the sudden deletion of my account, which has been active for over five years. From my understanding, this might have been due to a security breach or hack on their end. However, Etsy provided no clear explanation for their actions. All they said was that my account would be permanently deleted, and there was nothing I could do about it. I followed their process and submitted an appeal, as instructed. The response I received was dismissive: they stated that their decision was final and that they wouldn’t discuss the matter further or provide any reason for the deletion.

I believe most of the items sold by Etsy’s Sellers are overpriced. Last year, I was Christmas Shopping, I decided to buy a custom gift bag and a couple days later, I checked the tracking of the items I purchased and observed that the gift bag I bought was $27.95 shipping. I contacted the seller right away and the bag was already shipped. I will not buy from Etsy anymore. I will buy from elsewhere before I will think of going to Etsy to shop.

J*** bags on their site is a scam, but no help from Etsy. They send items from an undisclosed address in New York. They state on their site that they accept returns, but they “forgot “ to mention that returns have to be sent to Israel. Shipping to Israel is prohibitively expensive, so practically NO returns. When I tried to get help from Etsy they sent me back to the dishonest seller.

Good luck trying to get anything accomplished with customer service. Their response time is abysmal. Nothing is urgent and everyone is reading a script. The way they take a complaint is so 1950. I filed a complaint about a very serious matter against a seller. No urgency. No care. No compassion.

My package supposedly arrived on October 22nd. My package never arrived. I've contacted them but I'm still waiting for a human response. I. Got a automated response. Check their website blah blah. It took me forever to find this site for reviews. Thanks for listening.

Biggest rip off company. They never respond to any questions when you purchase something or send emails. No phone number. Ordered cds and they send me digital downloads! Download Your Recent Etsy Purchase (**).

Do not place an order from this site. This site is a scam. They take your credit cards information and charge you. They have no customer service representative. I don’t know why Google let these kind of illegal companies do business using google

I am a seller on Etsy. After a few years Etsy requested verification of my account and placed on pause my shop. After a few attempts to fulfill their request, my shop is still deactivated for no reason. There is no direct phone line to contact Etsy. Only a loop of links going to no solution and stupid chatbot answers. This is frustrating and disrespectful of a "greedy" company that even does not offer support to the people it is getting its profits from.

Etsy is one of the worst sites to shop on. They're absolutely awful to their sellers, many times not even providing sellers customer service for problems. As a buyer I reached out and the customer service person refused to help and then hung up on me because I informed them they already changed my card, and I needed my digital download immediately. They refuse to help their customers and treated me like crap. This company HAS THE WORST customer service and they track your browsers and computers down to the log in. If you log in from somewhere else, you're blocked and have to wait for them to approve it.

I have been trying to add my new credit card after my old one was hacked in September and nothing I do works so I am unable to pay my bill of $6.56. Etsy is already well aware of this and continues to send the exact same message and instructions and suspended my shop. I am more than happy to pay, I have done everything suggested by Etsy. It is now up to Etsy to accept my new card. My credit union and Bank of America are just as puzzled by the lack of all information about my card being ignored.

A customer opened a case for an order that was shipped with the USPS within the allowed time, and tracking verified the USPS was in the possession of the order. The package was in Florida when the hurricanes hit in the beginning of the month. Etsy gave the customer a full refund for the order the day the case was opened. I notified Etsy of the issue, they gave me a partial payment and told me the balance would be given when tracking verified the package was delivered to the customer. It's been 2 weeks since the package was delivered and all I get from Etsy is the case was escalated, and I need to wait. The customer got a full refund and the order and I'm out almost $400. Etsy knows they made a mistake but won't give me my money.

Worst place to shop. They operate from overseas and I can’t believe they have 4.0 ratings on Google. I would recommend buyers and sellers to see complaints against them at BBB before doing any business with them.

This is a fraud company, they will charge your card with purchases you never made. You can't reach them and you will be screwed. It is fraud and scam. ** and ** scammers, who will get your card number and charge so much on it. Be aware.

Etsy has once again implemented a policy that illustrates their unmitigated greed and harassment of sellers - the very people they make millions off. Their fees can amount to 25% of the listing price of an item if a person clicks thru to Etsy from a different search engine than theirs. Sellers can refuse the sale to avoid losing 1/4 of their money but what Etsy is now doing is asking buyers to take an Etsy credit rather than a refund (they don't want to lose a penny in sales) and they give 48 hours for the buyer to decide. I'm not sure this a legal but it certainly is unethical. What it does do, is withhold the fees Etsy charged the seller being placed back onto the seller's account. So their exorbitant fees are still charged to sellers for more than 48 hours. Etsy has always been poor. Now it's a pitiful example of commerce and greed beyond belief. They really have a minus 10 stars!

Etsy’s treatment of sellers is beyond disappointing. For years I had a successful shop, where I sold vintage postage stamps and philatelic items, and worked hard to comply with Etsy’s policies. Out of nowhere, Etsy closed my shop, claiming I violated their policies. When I tried to appeal, they rejected my case, incorrectly claiming that I had violated their policies against hate, selling highly regulated items, and extortion! Extortion?

We had a bad experience with an Etsy seller and contacted Etsy customer service for help. Our complaint was elevated to a group that could only be contacted via a typed message. They never responded to our messages so we were completely in the dark for about a month. Finally, we received a message that they, Etsy, were going to return our money and that the seller would not have to do so. This means Etsy did nothing about an unethical seller and that we were reimbursed with money collected from other sellers. After our purchase we found this seller was offering his product on Amazon and the product is produced in a factory. This violates the concept of small sellers on Etsy. This experience was extremely frustrating and time consuming. We now know that Etsy does not hold their sellers accountable and seems to allow anyone to sell on their site. After this frustrating experience we will never buy from Etsy again.

OMG Etsy has got to be the worst site in history. I was trying purchase PNG's for my shop from other shops on the site and Etsy suspended my account for no reason at all. They won't answer to discuss why their auto customer service is the worst in human history, they suspended numerous accounts I had with them for no reason at all. I believe there is some discrimination going on with the site. I'm not sure but I am looking into how to sue their site for the loss I have taken with them. I have purchased many items and never got my items due to Etsy suspending or closing my account immediately after purchasing an item. It literally makes no sense to me. Someone please help me understand what is going on with this Etsy site.

Etsy has not been helpful in resolving my issue. Seller CarolinaWoodTeam poorly made and poorly packaged a litter box which arrived broken. The seller then closed his shop minutes after I messaged him with pictures of the broken litter box. Etsy is requesting that I pay to ship the litter box back. I spoke with an Etsy supervisor who disconnected the call on me.

As a seller, I will say that Etsy customer service is TERRIBLE. The only way to get in contact with someone is through chat, and they can keep you waiting up to an hour. Sometimes during chat they’ll disappear for 20 plus minutes. There’s lots of problems with their “updated” seller app, and when you contact them for help, they say they literally cannot do anything to fix it. It’s ridiculous, and they keep raising their fees. I’m looking for other platforms to sell.

My experience with Etsy, itself, has been good, overall. My complaint is with many of their foreign clothing sellers which you don’t know until you have to return items. I have concluded that these sellers show pretty pictures of clothes from bona fide store catalogs, then, when they get an order, some seamstress - probably in China - whips up a knockoff version of the article I ordered. They come with ugly colors, garish copycat designs, oversized shapeless style, shower-curtain-like fabric, poor workmanship. Classic bait and switch. I had a blouse just delivered that was 3X or more for my order of a Lg. Ghastly color and style. Nothing remotely like the picture.

Worst site for sellers. I worked so hard on Etsy for 4 years and built a store with more than 450 sales and 4.5 star reviews. But suddenly Etsy feels that my items are not up to their creative standards and shut down my store. I kept on appealing but no response. Sellers think twice before opening a store on Etsy. Worst place to work and lose everything. My store name was Elegancestyles and I lost my 4 years of hard work to Etsy.

I hadn’t posted a new product since before the pandemic on my site. I had a customer named “Karen” (no joke) post a 1 star on my 4.9 star store. She refused to change it even though she 100% Loved my product as she had download issues. The Etsy system posted my store as a 1 star store because their algorithm didn’t take into account my 4.9 star rating. Etsy refused to fix their technical problem. This resulted in my store not showing up anywhere on their site and I had to close it down. Their rating system is flawed. You would be better creating and advertising your own website.

One of best sources for plants and vegetables you can trust to this company no doubt. I am a 70 year old man who works for restaurants business for 43 years, who doesn’t have enough time for anything, but I have to do this review today because they are so trusted and reliable you can’t believe until you deal with them. Try and find out what I have told you. Shafi. Houston. Texas.

One star is too much. I wanted to put zero stars! I had an account that Etsy permanently restricted for a reason that I think it was unfair. I asked for my money as I made sales on it before they restricted my account. They responded that they would deposit to my account in march 2025!!! Do not sell on Etsy. It is cheaper to have your website and much safer. They deduct money every time you post an item and they get a high percentage of your items plus tax and you will be selling used items. You're selling it to buy groceries maybe. The worst experience ever with such a thieves' website.

I purchased a pair a candelabras, arrived broken and damaged, send them back and I they refused to refund me, will never use them again and I will tell all my friends and family not to do so. Either EBay and Amazon are much better platforms to shop without being worried about anything!

I sold a multiple item order on Etsy on August 27. The order was for $140 of My Little Pony toys, 4 of which were mint in sealed packaging. I packed and mailed the items to an address in Winnipeg Manitoba on August 28. On September 13, the buyer opened a case claiming that I sent her a box of loose, used toys and sent Etsy a picture of a pile of ponies in a box and said that is what was sent. I refuted this claim and pointed out that the box I sent would have been heavier than what she pictured because there were boxes and more items in it. I also pointed out that I have been selling on Etsy since 2011 and have nearly 1,000 sales and this is the only case that has ever been opened.

Two aspects to this business:

I am trying to get prices on a custom Disney family picture and every time I try to submit a question it says to check my email for verification that I have an account but I’m logged in every time. I changed my password 4 times and canceled and reopened my app 4 times. Every time I get the same message so my questions never get submitted. If someone could please tell me how to get this corrected I would greatly appreciate it. Thank you.

Etsy is a total ripoff. JSM WHEELS IN KANSAS CITY, KANSAS, took my money and never sent me my spinning wheel. Etsy website won't let me open a case and customer service is nonexistent. Don't order from these people.

I wrote a very bad review based on an auto email I received in response to my request for return of items as they weren't exactly as I expected. However, I later received another email authorizing the return for a full refund. I feel very bad to have written such an awful review and do apologize. This company is obviously very reliable. Thanks.

Etsy can’t be trusted. I have ordered a few pranks that were never shipped. One was to the annoying neighbor who would no doubt make a lot of noise had he received it. Nope, everything is quiet. Requested one prank to be mailed to self, never received. One of the she seller’s email links to University of Michigan, this is how students make extra bucks, by collecting payments and never ship a prank. Can't submit receipts as there are none. Not provided by the Etsy sellers. I understand this is anonymous but at least send me a photo of the front and back of the card ordered. Nope, no such luck. Etsy tolerates this, collects $$ and is just as happy. I don’t trust Etsy sellers, will never buy anything from Etsy ever again, and don’t recommend.

Wife ordered jewelry for a gift. Dissatisfied, after much trouble, obtained phone number and got ok for return and was given the address. Returned the item and have receipt. No refund, and try to contact seller or Etsy unsuccessful. Disputed credit card charge, many weeks Etsy replies that seller can have a no refund policy, so we are screwed despite returning the item and out $150 including postage and insurance. Impossible to talk to anyone, they are just a broker for vendors and zero support. Never again Etsy.

Be careful using Etsy. Make sure you get everything right before you order because Etsy will not help to make it right. Customer service is nonexistent. We bought a item from Etsy and the order was totally wrong. We tried to contact them to make it right. Sent emails with no response. Could not find any other way to contact them.

I loved Etsy in the beginning. My small business was starting to do well. Then they started taking more of my profit. I did use their platform but I was doing all of the work. The shipping became outrageous and their percentage went up with each of my sales. I took a hiatus from Etsy.

Recently ordered specialty T-shirts as advertised on the Etsy site. Before ordering consulted the size chart that was provided to help determine what sizes to order. When the shirts arrived both the medium and XL shirts were undersized in shoulder, chest and body width and way too long to be worn untucked. After several runaround demands of photos with a measuring tape on them, which I provided, they refused to accept what I provided with more runaround comments. Every time I provided them with information there was yet another demand for something else. It’s clear from Etsy’s responses and requests that they had no intention of asking the seller for or providing a return authorization or refund. I would never consider purchasing anything else from Etsy. They are not customer oriented. Their motto seems to be “you bought it, you own it” regardless of poor fit.

This company represents nothing but fraud sellers. I have ordered from Etsy a few times before there’s always some issue and now recently my last two orders took over two months just to find out I had been scammed. After over a month I was finally refunded for the first order, I went to contact the shop and seller but guess what they’re gone. I order again within a week from a new seller, I wait 3 weeks waiting for an update then guess what the seller and shop are no longer available BUT they took my money.

I purchased an item from the OhSoPretty shop. They claimed to be in the USA and would be shipping the item to me from Los Angeles. After waiting far too long for the item I contacted the seller. She claimed the item was on the way from Los Angeles. I told her that the USPS tracking indicated it was being held by Talent Fortune which appeared to be in China. She told me that no, it had been shipped from Los Angeles. When the item finally arrived it showed a return address in Buford, Georgia. When I investigated further there was a shipping label underneath the USPS label showing a tracking number beginning with the letters SFC, which stands for Shipped from China.

Fake, Fake, Fake items!!! And when you bring it to their attention thru multiple levels of online chats (there is NO legit phone numbers to reach a live body). They suspend your personal site for reporting the compromised offerings from others. Designers should have their lawyers all over this sight. It is pathetic!!!! Definitely BUYER beware, you're on your own if you get a "book" in your mail instead of the beautiful item you purchased with trust in the site and seller!!!

I ordered an item from Etsy but never received the item. The merchant was advised by Etsy not to send the item. Also, I never did receive my refund. The CEO, Josh Silverman was contacted and did absolutely nothing to help remedy the situation. This is an example of bad business practice. Bad business practices usually start from the top.

BUYER BEWARE. I bought pots at a cost of $300. From a USA Etsy site. Shipping doubled that, then... $120 import fees. Nowhere in the site from the company that these fees would be charged. Total bill, $700. Shocking. Will never use Etsy again.

Tried buying an item off Etsy today after making an account, my purchase was immediately canceled and account suspended with no email detailing the reason for the suspension. I've since made a new account as the item I was attempting to buy was on sale and that account the same thing happened. It let me make a purchase then cancelled it and suspended the account.

I purchased "handmade" shoes from HCHandmade Shoes, an outfit in Turkey. The shoes were $88 and were advertised as "grounding" or "earthing" shoes. They were not that although the soles were paper thin. I had back and forths with the retailer to no avail and could not get my negative review to be published by the seller on his site. Etsy does not make it easy to get satisfaction, and I would suggest avoiding dealing with them unless they change their support methods.

My successful shop, like many others writing reviews was suspended with no real reason and a standard reply. I read the policies and was selling my designs. My reviews were 4.9 out of 5 and I made 1,978 sales. I was also a star seller. It seems Etsy will scam the Sellers and allow you to spend endless hours creating your products, taking in fees, and after they hit a certain profit margin per account, suspend your account and close your shop without ever telling you why. The AI they are using can not provide an explanation or a path for you to inquire what the real problem is. I feel bad for my customers as well, I had many repeat buyers and I don't even know if they got their products. Etsy is a huge fail, only trying to get your money and for many of us, this is about doing something we love and our customers. Stay away from Etsy. Huge risk with high fees and no support on this platform.

Etsy has you reach out to a seller if you do not receive your item and or have an issue. They do not help. I reached out to a seller multiple times for being charged for an item I never received. They responded with, "Sorry, we have not mailed yet even though a tracking number shows it was delivered. We are from France please be patient with us." After trying to work with the seller to get a refund they were no longer a seller on Etsy!

Bought a set of table legs, believing I bought a table and learned my mistake. Wanting to return the item, I discovered shipping charges that far exceeded (4-5 times) the purchase amount. Etsy promised to contribute $50 (wouldn't make a dent in shipping cost) on a future order, and I instead to simply have it refunded now to my original payment method. That's when the run-around started and insisting on pictures of the product that I clearly stated I received as the label promised. I decided all the hassle with Etsy and the overly defensive seller wasn't worth it. I won't be making any purchases on Etsy ever again or with that vendor.

I ordered a few items 2 days ago, however I didn't realize that I had an item that I didn't want in my cart and I hit the purchase button. 2 minutes after I realized my mistake I contacted the seller to cancel the order and I also contacted Etsy customer service 3 minutes after contacting the seller. Well let me tell you how awful etsy customer service is, they cancelled the wrong order after 10 emails of me specifically spelling out what happened and the exact order number which needed to see cancelled.. They gave me every story under the sun and they ended up telling me to get "a friend to help me figure it out". I was floored by that comment.

Got my package all damaged leaking everywhere, Etsy says full refund if damaged but I had to create a log in and password for it to apply, my money should of been good enough, contacted them but they would not honor their damaged/refund policy.

I have had an issue with the Etsy site for two days - cannot reach my cart. When I click on it, I get an error page. I have spoken to their Tech Support 4 times and reported the issue - each time they indicate they're "working on it", but give no ETA or indication they really know what the problem is. Then they send follow up notes for me to perform actions on my end (i.e., clear the cache, use different browser, and so on); even after doing all this, the error persists.

After 5 years of selling on the platform and making nearly 100,000 sales, we had an average review of 4.9 stars. Suddenly our handmade incense and organic dried spice company was shut down by Etsy for our handmade incense not being “handmade”? After 4 months and 4 appeals, the circus they put us through could not be more outrageous. Starting with approving the appeal to get the ban lifted, however not actually unbanning us. Then telling us to change certain listings, and pay them a strange $80 bill, we were unban - only they unban some other company that I don’t own and wasn’t associated with with my shop. All the while weeks are ticking by between their every reply here.

I have been on Etsy for years. Used to be fun to look around and buy fun stuff. Now it’s just annoying. Pop ups literally every single time you look at anything at all….So you're trying to look at an item and a pop up block the information you need in order to look at the item! Emails galore for absolutely no reason. Constant prompts to use the Etsy app which is worthless to use because the favorites don’t save and emails in the app disappear. Oh and I have noticed that things show up in my favorites that I never click on to save. Etsy is just deceptive all the way around now!

Etsy is the worst customer service company in the world. They don't give a damn about the buyer. I bought an item on Etsy that was terrible quality. I returned it. By the time Etsy's customer service got back to me they wanted me to PROVE that it was not good quality. This company does not give a damn about you. Beware.

This has been nothing but a frustrating and disheartening experience. They only took advantage of my time, energy, and resources to abruptly suspend my account without providing any valid reason or explanation. Their lack of transparency and disregard for their users is astonishing. I genuinely regret ever getting involved with them, and I would strongly advise others to avoid making the same mistake.

I have a shop on Etsy and they removed 2 of my listings due to "infringement" but hundreds of other shops are selling the Items! Not to mention they suppress all your listings if you refuse to pay for their advertising. They charge you random fees without any explanation and if you do decide to sign up for Etsy ads, you end up paying Etsy more than your shop earns. I'm currently building my own website so I can delete my Etsy account for good!

Sellers BEWARE- I opened a shop on Etsy and worked very hard marketing with Etsy ads. My shop was going great. Fast forward to first week in December. I woke up to see my shop was suspended. I looked through my email and they said I had a policy violation of one of my products. They didn't tell me which product or what I did. I applied for an appeal. Waited 3 months and still no reply. I called and they told me they didn't have enough staff and I would hear from someone soon. March was when I called. It's August now. Still no news. In February I Opened my shop on another platform. People warned me of this but I didn't think it would happen to me but it did. This company is unprofessional, incompetent and a scam. Don't put your livelihood into the hands of a disorganized, company like this.

Etsy sucks! It's a scam site, do not use!!! Beware!! By far the absolute worst site!! I am a real consumer treated with no respect from garbage Etsy!! 0 stars it should be. I tried to buy 5 times and they blocked my account and then told me I would not be able to buy ever!

WARNING: I WAS DEFRAUDED BY ETSY! DO NOT BUY FROM THEM! On July 2, 2023, I bought a shirt on Etsy from JerseyGlam (#**) for $42.92 and received email notification from Etsy of the purchase, but as of today, August 6, I haven’t received either the product or any shipping notification. I contacted Etsy by replying to their emails and these are the responses I got from them:

It makes me very sad to have to write a review like this way. I am a person who does not like complaints but because what happens to me on Etsy, I have to do it because is unacceptable and this has already crossed the line. I thought ETSY was a serious and credible page and I have realized that is not the case. I bought something and once again it never arrived. How is it possible that I bought a dress a month in advance for my granddaughter's wedding that was celebrated on the beach, and I never received it!!!

Went to open a new shop, listed one item (Black Witches Salt that I make, bottle and decorate), then received a message I was suspended. OH ALSO paid $29.00 for the set up fee. I filed an appeal and two days later find out that "The items you've listed in your Shop do not qualify to be sold in Etsy's marketplace per Etsy's Creativity Standards" UMMM, what? Seriously paid $29.00 for that? What a SCAM.

I have been an Etsy customer since 2020, but Etsy no longer has a dependable customer service telephone line. I called the customer service number on their website (718-855-7955) to complain about the dream catcher earrings I ordered didn’t have dream catchers on them only 2 feathers & a few pearls (see picture below). That number only refers you to their online chat or to leave a text. Then I tried (833-203-7771) & was told that a purchase for $700+ was pending for a 14k gold necklace that was purchased by my company, which doesn’t exist, it was a scam. I closed my account. BEWARE!!

I thought I purchased an outfit for my daughter birthday but the shop owner was selling his drawings that he wanted to sell as a pdf file for me to print out for $27.00 and all I asked was for him to write my daughters name and to copy the picture of one those Bratz dolls already given to him by me from online with the words fresh princess underneath the picture. The site even asked for the size for the outfit when I ordered I didn't know he was going to draw the name and the picture of the Bratz girl from his point of view. It didn't even look like how I wanted but I said I liked it so he could hurry up and send it. I waited a whole week for the outfit but it never came so I asked him when should I expect to get the outfit he said it was in pdf file. I was like what?! It even said it was shipped out on the notifications.

I am a brand new seller and buyer and I never had an Etsy account. I just opened an Etsy account because of my friends. They told me all about the amazing things they have and how my items can fit perfectly to this store. THEY shut me down as I made my 1st purchase with my credit card. I made my payments and they canceled my payments. They don't know who I am. Etsy and Poshmark is the worst online shopping and they can do whatever they want and cancel whenever they want. I will never purchase from this site and they shot my shop on top of that. I rather do business with MERCARI AND AMAZON. I have an AMAZON account. I have an online shop and I have an online shop at Mercari. All I wanted was to try Etsy because of the pay. Etsy IS AN ONLINE SCAMMER SITE LIKE Poshmark. THEY BOTH ACT THE SAME. DO NOT DO BUSINESS WITH THEM!

As a seller on Etsy, you can forget about customer service "help center"! Their motto is: Keep Commerce Human. However, good luck receiving any human interaction when you have a problem! You get a bot first and then you get someone after that who can't help you.. I asked to have an issue escalated and they said they would have a supervisor email me.. I asked for a timeframe, they said as soon as they can. I asked for a vague timeframe, "will they contact me in days? weeks? months"? They again answered with as soon as they can. That is not a timeframe.

BUYERS & SELLERS BEWARE: ETSY SELLING ILLEGAL COUNTERFEITS. Some Etsy sellers are openly selling counterfeit coins and refusing to reimburse unsuspecting buyers when the illegal fraud is discovered, such as Alliance Auctions and Grebes. Notice, I said "some". There ARE legitimate, well-meaning sellers. But Etsy refuses to respond to those issues that they profit from illegal counterfeiting. There is no phone number, no public address, no corporate contact made public to contact Etsy. If you buy or sell on Etsy, perhaps you should reconsider, or at least pray for them to be accountable and transparent to their illegal business practices.

Exorbitant prices for inferior quality junk. Sellers take a cheap generic item, slap a popular character/photo/logo on it (in my case, BTS), and charge a fortune. Shameful! Example: I bought an air freshener for my car (glass bottle with oil in it). It was cute said, "smells like V". Scent lasted 2 days; oil leaked out all over car, then the label came off.

I have had 2 instances where I got duped by vendors with very cockeyed approach to making profit at customer cost. First time was when the print of my $30 t-shirt got washed in the first instance. The vendor an immature person spoke in a kid's parlance was literally idiotic. Second I bought a bedside tray after sharing photos of my bed, the vendor a new irresponsible vendor refused to fix anything. I reached Etsy but no help rendered. They take no accountability. DO NOT USE THIS ENGINE.

Not very impressed. Bought an item in may, took the seller a whole month to ship out, especially after paying for the shipping. Then the item gets stuck at the post office due to requiring a signature, so despite paying 13 for shipping I have to rely on the post office to deliver which aren't that great in my area. Ultimately if you're going to make someone wait months to receive an item, and then force them to require a signature you can just keep the item at that point. Don't charge shipping if you're going to inconvenience your consumers, unproductive shipping methods turn your consumers away. Don't charge shipping and then require a signature because people have things going on in their lives, and don't have time to sit at the front door for five hours.

I recently bought a blouse from CNR Boutique store in Etsy, they sent the wrong size and when I reached out to the vendor he did not do anything to fix the problem. I am stuck with a blouse that don't fit and I tried Etsy customer service and that is the worst, they don't answer phone calls and you cannot reach them on the website. This site is ripping off customers and nobody takes responsibility. This is the worst site ever, I will never buy from Etsy again. Somebody please do something about it or this people are going to keep ripping off customers and get away with it. I'm really disgusted, I reached out to my credit card to get a refund and the vendor have not answered to the bank either. I'm absolutely disgusted with Etsy.

Etsy customer service is the ABSOLUTE WORST I have ever experienced. It is impossible to even navigate a way to get any help at all. Once one tries to contact support you are just sent to the original page you started on! As a new seller Etsy determined on my page that it would take me 30 days to answer a question! They are setting me up to fail. After being a seller, I do not want to purchase on Etsy any more. They are no longer what they set out to be. So much crap and junk on the site. Very Sad.

ZERO seller support! For more than a year, 100% of my customers have been unable to complete the checkout process. I have contacted Etsy more than 75 times and received ZERO support. I even resorted to contacting Etsy employees on Linked-In (no response), and I mailed a 7ft pop-up banner to their headquarters in NY. Without doubt, this has been the worst customer experience of my lifetime.

As a seller on Etsy. I had nothing but problems.

I tried to open a shop; they immediately suspended my account because my cellphone is too old to use a QR code to verify my identity. Been waiting almost 3 months for a response to my appeal and can't close my account because of the dollar I owe for a store they never let me open. I will not use Etsy again.

I just got Etsy and tried to buy one thing. AND THEN THEY SUSPENDED MY ACCOUNT FOR NO REASON. THEY WERE SUPPOSED TO SEND AN EMAIL EXPLAINING WHY BUT NEVER DID! I was very disappointed with this site. Would not recommend.

I ordered a watch. I received an email with the photo of a box in front of my house. The email relayed the product was signed for. My wife and I were at home all day long. No one knocked at the door let alone SIGN for it as the email stated. I suspect (but not sure) the carrier stole the box (why would else he/she not even bother to knock). Now I have to open a claim with the carrier (not ETSY) and be at their mercy (not to mention time lost and no product).

If I could give it minus I would. Etsy does not care about sellers actually being able to sell their products. I am a buyer, but as I understand it, this platform is supposed to help people sell their products. I have a tight deadline of when I require items to arrive since I have an event, and I am in the midst of writing to several sellers in order to purchase their products, and all of a sudden in the middle of all this, my messaging on Etsy stopped working. I tried for an entire day to contact etsy -I did the "call me back" feature more than 5 times, and received no callback. I sent emails on all the avenues allowed on etsy (which is only two ways to do it) and still nothing.

Etsy is an unreliable selling platform. They deactivate items they say are handmade when they are! You can find similar charms and make things that "look like" items mass-produced. They send emails on stupid topics but when a buyer opens a case against you, not one email OR message. You are supposed to have 2 days to respond to try and resolve a case, but you can't when you do not know about it. Etsy forces you to pay fees on advertising when you hit a certain profit margin, they don't think that maybe YOU do NOT want advertising and are completely content with the way your sales are. Some people sell as a side business and do not want or care about the advertising!! Etsy takes about 20% for this!! Horrible site to sell on.

Don’t buy from Etsy especially Jewelry. Be careful!!!! The sellers sell fake items claiming gold and Etsy doesn’t do the refund for the fake item. Their customer care service is horrible. They closed my case in second saying the jewelry was used. They allow people to sell fake gold items.

I love Etsy! I love to buy personalized gifts on here. I have bought everything from gifts, chicken eggs, home decor and decorations for my own wedding! It is easy to purchase and the shipping is always good.

Etsy is a very unreliable selling platform. I opened a shop there a year ago, listed my products, was selling well then next thing, Etsy started deactivating some of my products saying they are not handmade. I wasn’t surprised when they later suspended my account. It just shows how unreliable they are. I hope they send all their sellers away since they don’t need anybody’s business.

It really has turned into a horrible platform for buying and selling. Completely lost the spark that had. Would not recommend using it if you have other options. Really sucks paying these fees knowing that money is going to this horrible management.

My recommendation based on my recent purchase is to avoid Etsy at all costs. I purchased a ring from a highly rated seller. I paid approximately $400 extra for 14K white gold, the ring arrived with a paper thin band and no mark in the inside identifying it as 14K. The ring although attractive was obviously not 14K. I contacted the seller immediately. He was curt and rude. He stated I had to ask for the 14K stamp?? WHAT?? As the seller is in India, I asked for a return label, he just gave me an address... When I reached out to Etsy, they told me that since the seller only accepted Pay Pal, I would have to take it up with them... Awesome ownership of a product that you sell!!

I am always looking to support craftspeople who make and sell their creations so I downloaded the Etsy app. I hardly ever search for items on Etsy but I was looking for some jewelry and pieces seemed less expensive than many stores. The Etsy app was very frustrating to navigate. The displays are way too busy and I never know exactly what I’m seeing. But I thought I’d take a chance with a couple of sellers. Prices were good and the pictures of the pieces appeared to be of quality.

I had to deal with a bizarre seller on Etsy. She didn’t send me one of the items that I bought and when I told her she questioned my honesty. She didn’t bother to figure out what happened to the third item and even told me that the only way I would receive the third item that I paid for was to order more. I admit, I really wanted the missing item so I decided to go ahead with another order. I paid for that and never received that either. I filed a case against Fiona Scrapbooking and Etsy didn’t do anything but refund my money and assure her that she would not lose her money!!! I’m not going to waste anymore money on that place.

I set up an account so that I could order a sign for my basement bar. I ordered and paid for the sign with my credit card, a card on which I have a zero running balance and $20,000 or credit. The next day the order was cancelled, no explanation given. Of course, you cant contact ETSY to find out why, I assumed the seller was unable to fill the order. I tried to order another sign and found my account was suspended, no reason given. The only way I could communicate was to go to the sellers section of the app and ask that they suspension be lifted. They asked me for my bank statement, can you imagine!!! I cancelled my account and went to WAYFAIR,, great service there.

Their ordering is very very confusing, in the runaround process I ended up making two orders rather than one, so my shipping is $36.00 additional. In trying to contact them they run you around and around, saying you can e-mail or chat with them but make no means of connecting to do so. They want your money, not your business.

Ordered a sofa set, received a snack box. No help from the site. Be careful with the site. They don't provide any tracking or anything and simply close the case without any resolution. Seems like a legitimate fraud.

Horrible. Not only is the site not efficient in terms of navigating, but my first purchase I was offered 15% off if I added the code to my order... I did this for half an hour. It kept saying that I must sign in to get the code. I signed in time after time, with the same result. And good luck calling them. All they do is tell you to contact the seller - no phone number for Etsy and NEAR impossible to get someone online. After ONE HOUR, I got someone online who looked up the transaction and said she'd take care of it, then came back and offered me FIVE dollars off my NEXT order. After I receive my bracelet, goodbye to ETSY. (and my 57 dollars - 15 percent of my 375 dollar order).

Horrible!!! Never received product. Never received refund. I order a leather square card holder for my son-in-law for Christmas because he had just got his Contractor license. Horrible company! Should be turned in!!!

Horrible, Horrible, Horrible!!! I have cancer and ordered a cancer sticker from them for $9. I never received it. They said that the USPS lost it and sent me another one with a freebie. Never got that either. Both tracking numbers they gave me were invalid. They told me they were not refunding my money because they say they mailed it. So I'm out my money and my order. This is the worst company I have ever dealt with. Etsy is nothing but a scam!!! Amazon all the way!!! The baby will hear about this for sure.

Etsy was once a premier platform for handmade products, benefiting both buyers and sellers. However, the influx of non-handmade, inexpensive items has significantly diluted the site's original quality. Additionally, sellers face considerable challenges in obtaining customer support, as reaching a real person is exceedingly difficult. Consequently, Etsy no longer meets its former standards, leading to a loss of trust in the platform for both purchasing and selling.

Terrible company. Terrible customer service, terrible products. Quality is beyond cheap. Anyone that works there is a thief by association. Anyone who recommends this company is straight manipulating you. Not sure how these people look in the mirror.

I bought from Etsy because I took them at their word when they said they had buyer protection. I found out the hard way that their buyer protection is worthless to me. I purchased a custom dog crate that was supposed to be delivered in 8-10 weeks. It was over $2200. Prior to the delivery date, the seller messaged me that they sent me a bottle of cleaner for the crate and that the tracking number was for that and not the crate, which would be sent later.

ETSY stole money from myself, and my daughter. I reached out three times for help, was completely ignored. Horrible company, no values, no respect for its customers. I have sent their legal team an email, I filed a dispute with my bank, I complained to the BBB, I don't know what else to do.... This shouldn't be legal. The store I bought from completely disappeared and they don't give a rat's....

Fraudulent company that steals money from sellers, closes your account without any complaints received, and uses the internal system as an excuse to refuse to disclose the reason for the account closure, withholding your money for their own use. This money is not yours!!

I have bought a number of things off the Etsy site but the past four years have had 4-5 disputes with merchants. Several of them have been obnoxious, uncooperative or actively trying to screw me and resist a resolution that was win-win. A couple of others reside in foreign countries where business ethics, efficiency, and communication standards are not close to what they are in this country, Communication with them to resolve the issue was lazy, slow, not complete. Key birthday presents were not delivered in the time frames promised, and no apology was made. I am becoming prejudiced against Etsy. One merchant sorta cared in a casual way, one was confused on his transitions I guess between Egypt and the US. They have nice stuff not sold anywhere else but merchants can put you through the ringer and Etsy management is slow and reluctant to step in and forcefully resolve the issue and be proactive for the customer.

My wife and I both created Etsy accounts to be able to sell, within 2 hours they were both banned we haven't even used it yet, when we did an appeal, within 30 seconds we got an auto reply telling us that our appeal has been rejected, so they're sitting there stealing people's money $15 per account and then instantly Banning them without giving them the chance to figure out what the hell is going wrong, with no customer service phone number or an email that anybody will answer. I call this company a scam in itself, not the people that sell on it. I'm hella pissed and if somebody doesn't answer some damn questions they'll be hearing from my lawyer

I ordered some hardware from Etsy and hadn't noticed the seller was in China until I looked after receiving 650 yes 650 spam emails during the night originating from China. I had no idea they are now infiltrating Etsy. I avoid at all costs on other sites.

My husband purchased me some bingo cards. It didn't even tell him the date that we will receive them. Two days later it said that it was delivered and we never got it and can't get in touch with no one so this app is really a scam. Well thanks for the reviews, I wish I could have looked at it before I order.

I have bought 5 seeds on Etsy - Ferroseeds White trumpets. I have also bought from Etsy -From …USA Yellow trumpets. I have also bought from Etsy -from Turkey, Red trumpets. I bought all 3 at the same time. The 5 seeds I bought 24 Oct 2023 from Etsy- Ferroseeds, produced 5 Plants and they are now 3 ft tall. Two plants have flower buds from 2" 29 April 2024. I am happy with the 5 Angel trumpets Brugmansia, I learned later that it can take up to 5 years to see flowers.

Very biased. Does not post negative reviews. Review opportunities blocked if previous negative feedback has been given. I have rated 3 bad businesses, none of which have been posted. Says reviews can be posted through May 7, yet there is no place to post it. Their "help" intervention consists of contacting the business, pretending they will correct it, and then never responding again. Other companies have been called out for the same thing. The smart one offered an apology and a $20 coupon for their mishap, then removed the business from their website. The others are no longer around. Etsy will be in this latter category quite soon. I have received surveys addressing these problems, yet no action has ever been taken. The same bad businesses continue to appear, all with their "5 star" ratings. I believe we call this "fraud".

This website is a scam. Don’t order anything from it. They tell you one price and they tack on two to $300. It’s a scam. Stay away. I will never use this website again. Don’t buy anything from this website.

I have had the worst customer service experience ever. I canceled my account on April 16, 2024 and cancelled all purchases that day. The purchases were made on April 13th. I called customer service at least 3 times and was assured that my orders were canceled. One rep hung up on me. Packages are still arriving. I don’t know what to do. Call the BBB? On one of the packages the return address “is not for customer returns”. Where then?

Been perusing Etsy for a couple months; made a necklace purchase. Unfortunately, the stone was not the color pictured. Asked for a return / refund. Seller said she would not and could not! Don’t spend your money in a place like Etsy! Guessing it’s never good for the sellers either - What a “Racket.” Shop at one of your local small businesses instead - a much better purchase and help to local economy! Etsy stinks!