Etsy Reviews

J*** bags on their site is a scam, but no help from Etsy. They send items from an undisclosed address in New York. They state on their site that they accept returns, but they “forgot “ to mention that returns have to be sent to Israel. Shipping to Israel is prohibitively expensive, so practically NO returns. When I tried to get help from Etsy they sent me back to the dishonest seller.

Good luck trying to get anything accomplished with customer service. Their response time is abysmal. Nothing is urgent and everyone is reading a script. The way they take a complaint is so 1950. I filed a complaint about a very serious matter against a seller. No urgency. No care. No compassion.

My package supposedly arrived on October 22nd. My package never arrived. I've contacted them but I'm still waiting for a human response. I. Got a automated response. Check their website blah blah. It took me forever to find this site for reviews. Thanks for listening.

Biggest rip off company. They never respond to any questions when you purchase something or send emails. No phone number. Ordered cds and they send me digital downloads! Download Your Recent Etsy Purchase (**).

Do not place an order from this site. This site is a scam. They take your credit cards information and charge you. They have no customer service representative. I don’t know why Google let these kind of illegal companies do business using google

I am a seller on Etsy. After a few years Etsy requested verification of my account and placed on pause my shop. After a few attempts to fulfill their request, my shop is still deactivated for no reason. There is no direct phone line to contact Etsy. Only a loop of links going to no solution and stupid chatbot answers. This is frustrating and disrespectful of a "greedy" company that even does not offer support to the people it is getting its profits from.

Etsy is one of the worst sites to shop on. They're absolutely awful to their sellers, many times not even providing sellers customer service for problems. As a buyer I reached out and the customer service person refused to help and then hung up on me because I informed them they already changed my card, and I needed my digital download immediately. They refuse to help their customers and treated me like crap. This company HAS THE WORST customer service and they track your browsers and computers down to the log in. If you log in from somewhere else, you're blocked and have to wait for them to approve it.

I have been trying to add my new credit card after my old one was hacked in September and nothing I do works so I am unable to pay my bill of $6.56. Etsy is already well aware of this and continues to send the exact same message and instructions and suspended my shop. I am more than happy to pay, I have done everything suggested by Etsy. It is now up to Etsy to accept my new card. My credit union and Bank of America are just as puzzled by the lack of all information about my card being ignored.

A customer opened a case for an order that was shipped with the USPS within the allowed time, and tracking verified the USPS was in the possession of the order. The package was in Florida when the hurricanes hit in the beginning of the month. Etsy gave the customer a full refund for the order the day the case was opened. I notified Etsy of the issue, they gave me a partial payment and told me the balance would be given when tracking verified the package was delivered to the customer. It's been 2 weeks since the package was delivered and all I get from Etsy is the case was escalated, and I need to wait. The customer got a full refund and the order and I'm out almost $400. Etsy knows they made a mistake but won't give me my money.

Worst place to shop. They operate from overseas and I can’t believe they have 4.0 ratings on Google. I would recommend buyers and sellers to see complaints against them at BBB before doing any business with them.

This is a fraud company, they will charge your card with purchases you never made. You can't reach them and you will be screwed. It is fraud and scam. ** and ** scammers, who will get your card number and charge so much on it. Be aware.

Etsy has once again implemented a policy that illustrates their unmitigated greed and harassment of sellers - the very people they make millions off. Their fees can amount to 25% of the listing price of an item if a person clicks thru to Etsy from a different search engine than theirs. Sellers can refuse the sale to avoid losing 1/4 of their money but what Etsy is now doing is asking buyers to take an Etsy credit rather than a refund (they don't want to lose a penny in sales) and they give 48 hours for the buyer to decide. I'm not sure this a legal but it certainly is unethical. What it does do, is withhold the fees Etsy charged the seller being placed back onto the seller's account. So their exorbitant fees are still charged to sellers for more than 48 hours. Etsy has always been poor. Now it's a pitiful example of commerce and greed beyond belief. They really have a minus 10 stars!

Etsy’s treatment of sellers is beyond disappointing. For years I had a successful shop, where I sold vintage postage stamps and philatelic items, and worked hard to comply with Etsy’s policies. Out of nowhere, Etsy closed my shop, claiming I violated their policies. When I tried to appeal, they rejected my case, incorrectly claiming that I had violated their policies against hate, selling highly regulated items, and extortion! Extortion?

We had a bad experience with an Etsy seller and contacted Etsy customer service for help. Our complaint was elevated to a group that could only be contacted via a typed message. They never responded to our messages so we were completely in the dark for about a month. Finally, we received a message that they, Etsy, were going to return our money and that the seller would not have to do so. This means Etsy did nothing about an unethical seller and that we were reimbursed with money collected from other sellers. After our purchase we found this seller was offering his product on Amazon and the product is produced in a factory. This violates the concept of small sellers on Etsy. This experience was extremely frustrating and time consuming. We now know that Etsy does not hold their sellers accountable and seems to allow anyone to sell on their site. After this frustrating experience we will never buy from Etsy again.

OMG Etsy has got to be the worst site in history. I was trying purchase PNG's for my shop from other shops on the site and Etsy suspended my account for no reason at all. They won't answer to discuss why their auto customer service is the worst in human history, they suspended numerous accounts I had with them for no reason at all. I believe there is some discrimination going on with the site. I'm not sure but I am looking into how to sue their site for the loss I have taken with them. I have purchased many items and never got my items due to Etsy suspending or closing my account immediately after purchasing an item. It literally makes no sense to me. Someone please help me understand what is going on with this Etsy site.

Etsy has not been helpful in resolving my issue. Seller CarolinaWoodTeam poorly made and poorly packaged a litter box which arrived broken. The seller then closed his shop minutes after I messaged him with pictures of the broken litter box. Etsy is requesting that I pay to ship the litter box back. I spoke with an Etsy supervisor who disconnected the call on me.

As a seller, I will say that Etsy customer service is TERRIBLE. The only way to get in contact with someone is through chat, and they can keep you waiting up to an hour. Sometimes during chat they’ll disappear for 20 plus minutes. There’s lots of problems with their “updated” seller app, and when you contact them for help, they say they literally cannot do anything to fix it. It’s ridiculous, and they keep raising their fees. I’m looking for other platforms to sell.

My experience with Etsy, itself, has been good, overall. My complaint is with many of their foreign clothing sellers which you don’t know until you have to return items. I have concluded that these sellers show pretty pictures of clothes from bona fide store catalogs, then, when they get an order, some seamstress - probably in China - whips up a knockoff version of the article I ordered. They come with ugly colors, garish copycat designs, oversized shapeless style, shower-curtain-like fabric, poor workmanship. Classic bait and switch. I had a blouse just delivered that was 3X or more for my order of a Lg. Ghastly color and style. Nothing remotely like the picture.

Worst site for sellers. I worked so hard on Etsy for 4 years and built a store with more than 450 sales and 4.5 star reviews. But suddenly Etsy feels that my items are not up to their creative standards and shut down my store. I kept on appealing but no response. Sellers think twice before opening a store on Etsy. Worst place to work and lose everything. My store name was Elegancestyles and I lost my 4 years of hard work to Etsy.

I hadn’t posted a new product since before the pandemic on my site. I had a customer named “Karen” (no joke) post a 1 star on my 4.9 star store. She refused to change it even though she 100% Loved my product as she had download issues. The Etsy system posted my store as a 1 star store because their algorithm didn’t take into account my 4.9 star rating. Etsy refused to fix their technical problem. This resulted in my store not showing up anywhere on their site and I had to close it down. Their rating system is flawed. You would be better creating and advertising your own website.

One of best sources for plants and vegetables you can trust to this company no doubt. I am a 70 year old man who works for restaurants business for 43 years, who doesn’t have enough time for anything, but I have to do this review today because they are so trusted and reliable you can’t believe until you deal with them. Try and find out what I have told you. Shafi. Houston. Texas.

One star is too much. I wanted to put zero stars! I had an account that Etsy permanently restricted for a reason that I think it was unfair. I asked for my money as I made sales on it before they restricted my account. They responded that they would deposit to my account in march 2025!!! Do not sell on Etsy. It is cheaper to have your website and much safer. They deduct money every time you post an item and they get a high percentage of your items plus tax and you will be selling used items. You're selling it to buy groceries maybe. The worst experience ever with such a thieves' website.

I purchased a pair a candelabras, arrived broken and damaged, send them back and I they refused to refund me, will never use them again and I will tell all my friends and family not to do so. Either EBay and Amazon are much better platforms to shop without being worried about anything!

I sold a multiple item order on Etsy on August 27. The order was for $140 of My Little Pony toys, 4 of which were mint in sealed packaging. I packed and mailed the items to an address in Winnipeg Manitoba on August 28. On September 13, the buyer opened a case claiming that I sent her a box of loose, used toys and sent Etsy a picture of a pile of ponies in a box and said that is what was sent. I refuted this claim and pointed out that the box I sent would have been heavier than what she pictured because there were boxes and more items in it. I also pointed out that I have been selling on Etsy since 2011 and have nearly 1,000 sales and this is the only case that has ever been opened.

Two aspects to this business:

I am trying to get prices on a custom Disney family picture and every time I try to submit a question it says to check my email for verification that I have an account but I’m logged in every time. I changed my password 4 times and canceled and reopened my app 4 times. Every time I get the same message so my questions never get submitted. If someone could please tell me how to get this corrected I would greatly appreciate it. Thank you.

Etsy is a total ripoff. JSM WHEELS IN KANSAS CITY, KANSAS, took my money and never sent me my spinning wheel. Etsy website won't let me open a case and customer service is nonexistent. Don't order from these people.

I wrote a very bad review based on an auto email I received in response to my request for return of items as they weren't exactly as I expected. However, I later received another email authorizing the return for a full refund. I feel very bad to have written such an awful review and do apologize. This company is obviously very reliable. Thanks.

Etsy can’t be trusted. I have ordered a few pranks that were never shipped. One was to the annoying neighbor who would no doubt make a lot of noise had he received it. Nope, everything is quiet. Requested one prank to be mailed to self, never received. One of the she seller’s email links to University of Michigan, this is how students make extra bucks, by collecting payments and never ship a prank. Can't submit receipts as there are none. Not provided by the Etsy sellers. I understand this is anonymous but at least send me a photo of the front and back of the card ordered. Nope, no such luck. Etsy tolerates this, collects $$ and is just as happy. I don’t trust Etsy sellers, will never buy anything from Etsy ever again, and don’t recommend.

Wife ordered jewelry for a gift. Dissatisfied, after much trouble, obtained phone number and got ok for return and was given the address. Returned the item and have receipt. No refund, and try to contact seller or Etsy unsuccessful. Disputed credit card charge, many weeks Etsy replies that seller can have a no refund policy, so we are screwed despite returning the item and out $150 including postage and insurance. Impossible to talk to anyone, they are just a broker for vendors and zero support. Never again Etsy.

Be careful using Etsy. Make sure you get everything right before you order because Etsy will not help to make it right. Customer service is nonexistent. We bought a item from Etsy and the order was totally wrong. We tried to contact them to make it right. Sent emails with no response. Could not find any other way to contact them.

I loved Etsy in the beginning. My small business was starting to do well. Then they started taking more of my profit. I did use their platform but I was doing all of the work. The shipping became outrageous and their percentage went up with each of my sales. I took a hiatus from Etsy.

Recently ordered specialty T-shirts as advertised on the Etsy site. Before ordering consulted the size chart that was provided to help determine what sizes to order. When the shirts arrived both the medium and XL shirts were undersized in shoulder, chest and body width and way too long to be worn untucked. After several runaround demands of photos with a measuring tape on them, which I provided, they refused to accept what I provided with more runaround comments. Every time I provided them with information there was yet another demand for something else. It’s clear from Etsy’s responses and requests that they had no intention of asking the seller for or providing a return authorization or refund. I would never consider purchasing anything else from Etsy. They are not customer oriented. Their motto seems to be “you bought it, you own it” regardless of poor fit.

This company represents nothing but fraud sellers. I have ordered from Etsy a few times before there’s always some issue and now recently my last two orders took over two months just to find out I had been scammed. After over a month I was finally refunded for the first order, I went to contact the shop and seller but guess what they’re gone. I order again within a week from a new seller, I wait 3 weeks waiting for an update then guess what the seller and shop are no longer available BUT they took my money.

I purchased an item from the OhSoPretty shop. They claimed to be in the USA and would be shipping the item to me from Los Angeles. After waiting far too long for the item I contacted the seller. She claimed the item was on the way from Los Angeles. I told her that the USPS tracking indicated it was being held by Talent Fortune which appeared to be in China. She told me that no, it had been shipped from Los Angeles. When the item finally arrived it showed a return address in Buford, Georgia. When I investigated further there was a shipping label underneath the USPS label showing a tracking number beginning with the letters SFC, which stands for Shipped from China.

Fake, Fake, Fake items!!! And when you bring it to their attention thru multiple levels of online chats (there is NO legit phone numbers to reach a live body). They suspend your personal site for reporting the compromised offerings from others. Designers should have their lawyers all over this sight. It is pathetic!!!! Definitely BUYER beware, you're on your own if you get a "book" in your mail instead of the beautiful item you purchased with trust in the site and seller!!!

I ordered an item from Etsy but never received the item. The merchant was advised by Etsy not to send the item. Also, I never did receive my refund. The CEO, Josh Silverman was contacted and did absolutely nothing to help remedy the situation. This is an example of bad business practice. Bad business practices usually start from the top.

BUYER BEWARE. I bought pots at a cost of $300. From a USA Etsy site. Shipping doubled that, then... $120 import fees. Nowhere in the site from the company that these fees would be charged. Total bill, $700. Shocking. Will never use Etsy again.

Tried buying an item off Etsy today after making an account, my purchase was immediately canceled and account suspended with no email detailing the reason for the suspension. I've since made a new account as the item I was attempting to buy was on sale and that account the same thing happened. It let me make a purchase then cancelled it and suspended the account.

I purchased "handmade" shoes from HCHandmade Shoes, an outfit in Turkey. The shoes were $88 and were advertised as "grounding" or "earthing" shoes. They were not that although the soles were paper thin. I had back and forths with the retailer to no avail and could not get my negative review to be published by the seller on his site. Etsy does not make it easy to get satisfaction, and I would suggest avoiding dealing with them unless they change their support methods.

My successful shop, like many others writing reviews was suspended with no real reason and a standard reply. I read the policies and was selling my designs. My reviews were 4.9 out of 5 and I made 1,978 sales. I was also a star seller. It seems Etsy will scam the Sellers and allow you to spend endless hours creating your products, taking in fees, and after they hit a certain profit margin per account, suspend your account and close your shop without ever telling you why. The AI they are using can not provide an explanation or a path for you to inquire what the real problem is. I feel bad for my customers as well, I had many repeat buyers and I don't even know if they got their products. Etsy is a huge fail, only trying to get your money and for many of us, this is about doing something we love and our customers. Stay away from Etsy. Huge risk with high fees and no support on this platform.

Etsy has you reach out to a seller if you do not receive your item and or have an issue. They do not help. I reached out to a seller multiple times for being charged for an item I never received. They responded with, "Sorry, we have not mailed yet even though a tracking number shows it was delivered. We are from France please be patient with us." After trying to work with the seller to get a refund they were no longer a seller on Etsy!

Bought a set of table legs, believing I bought a table and learned my mistake. Wanting to return the item, I discovered shipping charges that far exceeded (4-5 times) the purchase amount. Etsy promised to contribute $50 (wouldn't make a dent in shipping cost) on a future order, and I instead to simply have it refunded now to my original payment method. That's when the run-around started and insisting on pictures of the product that I clearly stated I received as the label promised. I decided all the hassle with Etsy and the overly defensive seller wasn't worth it. I won't be making any purchases on Etsy ever again or with that vendor.

I ordered a few items 2 days ago, however I didn't realize that I had an item that I didn't want in my cart and I hit the purchase button. 2 minutes after I realized my mistake I contacted the seller to cancel the order and I also contacted Etsy customer service 3 minutes after contacting the seller. Well let me tell you how awful etsy customer service is, they cancelled the wrong order after 10 emails of me specifically spelling out what happened and the exact order number which needed to see cancelled.. They gave me every story under the sun and they ended up telling me to get "a friend to help me figure it out". I was floored by that comment.

Got my package all damaged leaking everywhere, Etsy says full refund if damaged but I had to create a log in and password for it to apply, my money should of been good enough, contacted them but they would not honor their damaged/refund policy.

I have had an issue with the Etsy site for two days - cannot reach my cart. When I click on it, I get an error page. I have spoken to their Tech Support 4 times and reported the issue - each time they indicate they're "working on it", but give no ETA or indication they really know what the problem is. Then they send follow up notes for me to perform actions on my end (i.e., clear the cache, use different browser, and so on); even after doing all this, the error persists.

After 5 years of selling on the platform and making nearly 100,000 sales, we had an average review of 4.9 stars. Suddenly our handmade incense and organic dried spice company was shut down by Etsy for our handmade incense not being “handmade”? After 4 months and 4 appeals, the circus they put us through could not be more outrageous. Starting with approving the appeal to get the ban lifted, however not actually unbanning us. Then telling us to change certain listings, and pay them a strange $80 bill, we were unban - only they unban some other company that I don’t own and wasn’t associated with with my shop. All the while weeks are ticking by between their every reply here.

I have been on Etsy for years. Used to be fun to look around and buy fun stuff. Now it’s just annoying. Pop ups literally every single time you look at anything at all….So you're trying to look at an item and a pop up block the information you need in order to look at the item! Emails galore for absolutely no reason. Constant prompts to use the Etsy app which is worthless to use because the favorites don’t save and emails in the app disappear. Oh and I have noticed that things show up in my favorites that I never click on to save. Etsy is just deceptive all the way around now!

Etsy is the worst customer service company in the world. They don't give a damn about the buyer. I bought an item on Etsy that was terrible quality. I returned it. By the time Etsy's customer service got back to me they wanted me to PROVE that it was not good quality. This company does not give a damn about you. Beware.

This has been nothing but a frustrating and disheartening experience. They only took advantage of my time, energy, and resources to abruptly suspend my account without providing any valid reason or explanation. Their lack of transparency and disregard for their users is astonishing. I genuinely regret ever getting involved with them, and I would strongly advise others to avoid making the same mistake.

I have a shop on Etsy and they removed 2 of my listings due to "infringement" but hundreds of other shops are selling the Items! Not to mention they suppress all your listings if you refuse to pay for their advertising. They charge you random fees without any explanation and if you do decide to sign up for Etsy ads, you end up paying Etsy more than your shop earns. I'm currently building my own website so I can delete my Etsy account for good!

Sellers BEWARE- I opened a shop on Etsy and worked very hard marketing with Etsy ads. My shop was going great. Fast forward to first week in December. I woke up to see my shop was suspended. I looked through my email and they said I had a policy violation of one of my products. They didn't tell me which product or what I did. I applied for an appeal. Waited 3 months and still no reply. I called and they told me they didn't have enough staff and I would hear from someone soon. March was when I called. It's August now. Still no news. In February I Opened my shop on another platform. People warned me of this but I didn't think it would happen to me but it did. This company is unprofessional, incompetent and a scam. Don't put your livelihood into the hands of a disorganized, company like this.

Etsy sucks! It's a scam site, do not use!!! Beware!! By far the absolute worst site!! I am a real consumer treated with no respect from garbage Etsy!! 0 stars it should be. I tried to buy 5 times and they blocked my account and then told me I would not be able to buy ever!

WARNING: I WAS DEFRAUDED BY ETSY! DO NOT BUY FROM THEM! On July 2, 2023, I bought a shirt on Etsy from JerseyGlam (#**) for $42.92 and received email notification from Etsy of the purchase, but as of today, August 6, I haven’t received either the product or any shipping notification. I contacted Etsy by replying to their emails and these are the responses I got from them:

It makes me very sad to have to write a review like this way. I am a person who does not like complaints but because what happens to me on Etsy, I have to do it because is unacceptable and this has already crossed the line. I thought ETSY was a serious and credible page and I have realized that is not the case. I bought something and once again it never arrived. How is it possible that I bought a dress a month in advance for my granddaughter's wedding that was celebrated on the beach, and I never received it!!!

Went to open a new shop, listed one item (Black Witches Salt that I make, bottle and decorate), then received a message I was suspended. OH ALSO paid $29.00 for the set up fee. I filed an appeal and two days later find out that "The items you've listed in your Shop do not qualify to be sold in Etsy's marketplace per Etsy's Creativity Standards" UMMM, what? Seriously paid $29.00 for that? What a SCAM.

I have been an Etsy customer since 2020, but Etsy no longer has a dependable customer service telephone line. I called the customer service number on their website (718-855-7955) to complain about the dream catcher earrings I ordered didn’t have dream catchers on them only 2 feathers & a few pearls (see picture below). That number only refers you to their online chat or to leave a text. Then I tried (833-203-7771) & was told that a purchase for $700+ was pending for a 14k gold necklace that was purchased by my company, which doesn’t exist, it was a scam. I closed my account. BEWARE!!

I thought I purchased an outfit for my daughter birthday but the shop owner was selling his drawings that he wanted to sell as a pdf file for me to print out for $27.00 and all I asked was for him to write my daughters name and to copy the picture of one those Bratz dolls already given to him by me from online with the words fresh princess underneath the picture. The site even asked for the size for the outfit when I ordered I didn't know he was going to draw the name and the picture of the Bratz girl from his point of view. It didn't even look like how I wanted but I said I liked it so he could hurry up and send it. I waited a whole week for the outfit but it never came so I asked him when should I expect to get the outfit he said it was in pdf file. I was like what?! It even said it was shipped out on the notifications.

I am a brand new seller and buyer and I never had an Etsy account. I just opened an Etsy account because of my friends. They told me all about the amazing things they have and how my items can fit perfectly to this store. THEY shut me down as I made my 1st purchase with my credit card. I made my payments and they canceled my payments. They don't know who I am. Etsy and Poshmark is the worst online shopping and they can do whatever they want and cancel whenever they want. I will never purchase from this site and they shot my shop on top of that. I rather do business with MERCARI AND AMAZON. I have an AMAZON account. I have an online shop and I have an online shop at Mercari. All I wanted was to try Etsy because of the pay. Etsy IS AN ONLINE SCAMMER SITE LIKE Poshmark. THEY BOTH ACT THE SAME. DO NOT DO BUSINESS WITH THEM!

As a seller on Etsy, you can forget about customer service "help center"! Their motto is: Keep Commerce Human. However, good luck receiving any human interaction when you have a problem! You get a bot first and then you get someone after that who can't help you.. I asked to have an issue escalated and they said they would have a supervisor email me.. I asked for a timeframe, they said as soon as they can. I asked for a vague timeframe, "will they contact me in days? weeks? months"? They again answered with as soon as they can. That is not a timeframe.

BUYERS & SELLERS BEWARE: ETSY SELLING ILLEGAL COUNTERFEITS. Some Etsy sellers are openly selling counterfeit coins and refusing to reimburse unsuspecting buyers when the illegal fraud is discovered, such as Alliance Auctions and Grebes. Notice, I said "some". There ARE legitimate, well-meaning sellers. But Etsy refuses to respond to those issues that they profit from illegal counterfeiting. There is no phone number, no public address, no corporate contact made public to contact Etsy. If you buy or sell on Etsy, perhaps you should reconsider, or at least pray for them to be accountable and transparent to their illegal business practices.

Exorbitant prices for inferior quality junk. Sellers take a cheap generic item, slap a popular character/photo/logo on it (in my case, BTS), and charge a fortune. Shameful! Example: I bought an air freshener for my car (glass bottle with oil in it). It was cute said, "smells like V". Scent lasted 2 days; oil leaked out all over car, then the label came off.

I have had 2 instances where I got duped by vendors with very cockeyed approach to making profit at customer cost. First time was when the print of my $30 t-shirt got washed in the first instance. The vendor an immature person spoke in a kid's parlance was literally idiotic. Second I bought a bedside tray after sharing photos of my bed, the vendor a new irresponsible vendor refused to fix anything. I reached Etsy but no help rendered. They take no accountability. DO NOT USE THIS ENGINE.

Not very impressed. Bought an item in may, took the seller a whole month to ship out, especially after paying for the shipping. Then the item gets stuck at the post office due to requiring a signature, so despite paying 13 for shipping I have to rely on the post office to deliver which aren't that great in my area. Ultimately if you're going to make someone wait months to receive an item, and then force them to require a signature you can just keep the item at that point. Don't charge shipping if you're going to inconvenience your consumers, unproductive shipping methods turn your consumers away. Don't charge shipping and then require a signature because people have things going on in their lives, and don't have time to sit at the front door for five hours.

I recently bought a blouse from CNR Boutique store in Etsy, they sent the wrong size and when I reached out to the vendor he did not do anything to fix the problem. I am stuck with a blouse that don't fit and I tried Etsy customer service and that is the worst, they don't answer phone calls and you cannot reach them on the website. This site is ripping off customers and nobody takes responsibility. This is the worst site ever, I will never buy from Etsy again. Somebody please do something about it or this people are going to keep ripping off customers and get away with it. I'm really disgusted, I reached out to my credit card to get a refund and the vendor have not answered to the bank either. I'm absolutely disgusted with Etsy.

Etsy customer service is the ABSOLUTE WORST I have ever experienced. It is impossible to even navigate a way to get any help at all. Once one tries to contact support you are just sent to the original page you started on! As a new seller Etsy determined on my page that it would take me 30 days to answer a question! They are setting me up to fail. After being a seller, I do not want to purchase on Etsy any more. They are no longer what they set out to be. So much crap and junk on the site. Very Sad.

ZERO seller support! For more than a year, 100% of my customers have been unable to complete the checkout process. I have contacted Etsy more than 75 times and received ZERO support. I even resorted to contacting Etsy employees on Linked-In (no response), and I mailed a 7ft pop-up banner to their headquarters in NY. Without doubt, this has been the worst customer experience of my lifetime.

As a seller on Etsy. I had nothing but problems.

I tried to open a shop; they immediately suspended my account because my cellphone is too old to use a QR code to verify my identity. Been waiting almost 3 months for a response to my appeal and can't close my account because of the dollar I owe for a store they never let me open. I will not use Etsy again.

I just got Etsy and tried to buy one thing. AND THEN THEY SUSPENDED MY ACCOUNT FOR NO REASON. THEY WERE SUPPOSED TO SEND AN EMAIL EXPLAINING WHY BUT NEVER DID! I was very disappointed with this site. Would not recommend.

I ordered a watch. I received an email with the photo of a box in front of my house. The email relayed the product was signed for. My wife and I were at home all day long. No one knocked at the door let alone SIGN for it as the email stated. I suspect (but not sure) the carrier stole the box (why would else he/she not even bother to knock). Now I have to open a claim with the carrier (not ETSY) and be at their mercy (not to mention time lost and no product).

If I could give it minus I would. Etsy does not care about sellers actually being able to sell their products. I am a buyer, but as I understand it, this platform is supposed to help people sell their products. I have a tight deadline of when I require items to arrive since I have an event, and I am in the midst of writing to several sellers in order to purchase their products, and all of a sudden in the middle of all this, my messaging on Etsy stopped working. I tried for an entire day to contact etsy -I did the "call me back" feature more than 5 times, and received no callback. I sent emails on all the avenues allowed on etsy (which is only two ways to do it) and still nothing.

Etsy is an unreliable selling platform. They deactivate items they say are handmade when they are! You can find similar charms and make things that "look like" items mass-produced. They send emails on stupid topics but when a buyer opens a case against you, not one email OR message. You are supposed to have 2 days to respond to try and resolve a case, but you can't when you do not know about it. Etsy forces you to pay fees on advertising when you hit a certain profit margin, they don't think that maybe YOU do NOT want advertising and are completely content with the way your sales are. Some people sell as a side business and do not want or care about the advertising!! Etsy takes about 20% for this!! Horrible site to sell on.

Don’t buy from Etsy especially Jewelry. Be careful!!!! The sellers sell fake items claiming gold and Etsy doesn’t do the refund for the fake item. Their customer care service is horrible. They closed my case in second saying the jewelry was used. They allow people to sell fake gold items.

I love Etsy! I love to buy personalized gifts on here. I have bought everything from gifts, chicken eggs, home decor and decorations for my own wedding! It is easy to purchase and the shipping is always good.

Etsy is a very unreliable selling platform. I opened a shop there a year ago, listed my products, was selling well then next thing, Etsy started deactivating some of my products saying they are not handmade. I wasn’t surprised when they later suspended my account. It just shows how unreliable they are. I hope they send all their sellers away since they don’t need anybody’s business.

It really has turned into a horrible platform for buying and selling. Completely lost the spark that had. Would not recommend using it if you have other options. Really sucks paying these fees knowing that money is going to this horrible management.

My recommendation based on my recent purchase is to avoid Etsy at all costs. I purchased a ring from a highly rated seller. I paid approximately $400 extra for 14K white gold, the ring arrived with a paper thin band and no mark in the inside identifying it as 14K. The ring although attractive was obviously not 14K. I contacted the seller immediately. He was curt and rude. He stated I had to ask for the 14K stamp?? WHAT?? As the seller is in India, I asked for a return label, he just gave me an address... When I reached out to Etsy, they told me that since the seller only accepted Pay Pal, I would have to take it up with them... Awesome ownership of a product that you sell!!

I am always looking to support craftspeople who make and sell their creations so I downloaded the Etsy app. I hardly ever search for items on Etsy but I was looking for some jewelry and pieces seemed less expensive than many stores. The Etsy app was very frustrating to navigate. The displays are way too busy and I never know exactly what I’m seeing. But I thought I’d take a chance with a couple of sellers. Prices were good and the pictures of the pieces appeared to be of quality.

I had to deal with a bizarre seller on Etsy. She didn’t send me one of the items that I bought and when I told her she questioned my honesty. She didn’t bother to figure out what happened to the third item and even told me that the only way I would receive the third item that I paid for was to order more. I admit, I really wanted the missing item so I decided to go ahead with another order. I paid for that and never received that either. I filed a case against Fiona Scrapbooking and Etsy didn’t do anything but refund my money and assure her that she would not lose her money!!! I’m not going to waste anymore money on that place.

I set up an account so that I could order a sign for my basement bar. I ordered and paid for the sign with my credit card, a card on which I have a zero running balance and $20,000 or credit. The next day the order was cancelled, no explanation given. Of course, you cant contact ETSY to find out why, I assumed the seller was unable to fill the order. I tried to order another sign and found my account was suspended, no reason given. The only way I could communicate was to go to the sellers section of the app and ask that they suspension be lifted. They asked me for my bank statement, can you imagine!!! I cancelled my account and went to WAYFAIR,, great service there.

Their ordering is very very confusing, in the runaround process I ended up making two orders rather than one, so my shipping is $36.00 additional. In trying to contact them they run you around and around, saying you can e-mail or chat with them but make no means of connecting to do so. They want your money, not your business.

Ordered a sofa set, received a snack box. No help from the site. Be careful with the site. They don't provide any tracking or anything and simply close the case without any resolution. Seems like a legitimate fraud.

Horrible. Not only is the site not efficient in terms of navigating, but my first purchase I was offered 15% off if I added the code to my order... I did this for half an hour. It kept saying that I must sign in to get the code. I signed in time after time, with the same result. And good luck calling them. All they do is tell you to contact the seller - no phone number for Etsy and NEAR impossible to get someone online. After ONE HOUR, I got someone online who looked up the transaction and said she'd take care of it, then came back and offered me FIVE dollars off my NEXT order. After I receive my bracelet, goodbye to ETSY. (and my 57 dollars - 15 percent of my 375 dollar order).

Horrible!!! Never received product. Never received refund. I order a leather square card holder for my son-in-law for Christmas because he had just got his Contractor license. Horrible company! Should be turned in!!!

Horrible, Horrible, Horrible!!! I have cancer and ordered a cancer sticker from them for $9. I never received it. They said that the USPS lost it and sent me another one with a freebie. Never got that either. Both tracking numbers they gave me were invalid. They told me they were not refunding my money because they say they mailed it. So I'm out my money and my order. This is the worst company I have ever dealt with. Etsy is nothing but a scam!!! Amazon all the way!!! The baby will hear about this for sure.

Etsy was once a premier platform for handmade products, benefiting both buyers and sellers. However, the influx of non-handmade, inexpensive items has significantly diluted the site's original quality. Additionally, sellers face considerable challenges in obtaining customer support, as reaching a real person is exceedingly difficult. Consequently, Etsy no longer meets its former standards, leading to a loss of trust in the platform for both purchasing and selling.

Terrible company. Terrible customer service, terrible products. Quality is beyond cheap. Anyone that works there is a thief by association. Anyone who recommends this company is straight manipulating you. Not sure how these people look in the mirror.

I bought from Etsy because I took them at their word when they said they had buyer protection. I found out the hard way that their buyer protection is worthless to me. I purchased a custom dog crate that was supposed to be delivered in 8-10 weeks. It was over $2200. Prior to the delivery date, the seller messaged me that they sent me a bottle of cleaner for the crate and that the tracking number was for that and not the crate, which would be sent later.

ETSY stole money from myself, and my daughter. I reached out three times for help, was completely ignored. Horrible company, no values, no respect for its customers. I have sent their legal team an email, I filed a dispute with my bank, I complained to the BBB, I don't know what else to do.... This shouldn't be legal. The store I bought from completely disappeared and they don't give a rat's....

Fraudulent company that steals money from sellers, closes your account without any complaints received, and uses the internal system as an excuse to refuse to disclose the reason for the account closure, withholding your money for their own use. This money is not yours!!

I have bought a number of things off the Etsy site but the past four years have had 4-5 disputes with merchants. Several of them have been obnoxious, uncooperative or actively trying to screw me and resist a resolution that was win-win. A couple of others reside in foreign countries where business ethics, efficiency, and communication standards are not close to what they are in this country, Communication with them to resolve the issue was lazy, slow, not complete. Key birthday presents were not delivered in the time frames promised, and no apology was made. I am becoming prejudiced against Etsy. One merchant sorta cared in a casual way, one was confused on his transitions I guess between Egypt and the US. They have nice stuff not sold anywhere else but merchants can put you through the ringer and Etsy management is slow and reluctant to step in and forcefully resolve the issue and be proactive for the customer.

My wife and I both created Etsy accounts to be able to sell, within 2 hours they were both banned we haven't even used it yet, when we did an appeal, within 30 seconds we got an auto reply telling us that our appeal has been rejected, so they're sitting there stealing people's money $15 per account and then instantly Banning them without giving them the chance to figure out what the hell is going wrong, with no customer service phone number or an email that anybody will answer. I call this company a scam in itself, not the people that sell on it. I'm hella pissed and if somebody doesn't answer some damn questions they'll be hearing from my lawyer

I ordered some hardware from Etsy and hadn't noticed the seller was in China until I looked after receiving 650 yes 650 spam emails during the night originating from China. I had no idea they are now infiltrating Etsy. I avoid at all costs on other sites.

My husband purchased me some bingo cards. It didn't even tell him the date that we will receive them. Two days later it said that it was delivered and we never got it and can't get in touch with no one so this app is really a scam. Well thanks for the reviews, I wish I could have looked at it before I order.

I have bought 5 seeds on Etsy - Ferroseeds White trumpets. I have also bought from Etsy -From …USA Yellow trumpets. I have also bought from Etsy -from Turkey, Red trumpets. I bought all 3 at the same time. The 5 seeds I bought 24 Oct 2023 from Etsy- Ferroseeds, produced 5 Plants and they are now 3 ft tall. Two plants have flower buds from 2" 29 April 2024. I am happy with the 5 Angel trumpets Brugmansia, I learned later that it can take up to 5 years to see flowers.

Very biased. Does not post negative reviews. Review opportunities blocked if previous negative feedback has been given. I have rated 3 bad businesses, none of which have been posted. Says reviews can be posted through May 7, yet there is no place to post it. Their "help" intervention consists of contacting the business, pretending they will correct it, and then never responding again. Other companies have been called out for the same thing. The smart one offered an apology and a $20 coupon for their mishap, then removed the business from their website. The others are no longer around. Etsy will be in this latter category quite soon. I have received surveys addressing these problems, yet no action has ever been taken. The same bad businesses continue to appear, all with their "5 star" ratings. I believe we call this "fraud".

This website is a scam. Don’t order anything from it. They tell you one price and they tack on two to $300. It’s a scam. Stay away. I will never use this website again. Don’t buy anything from this website.

I have had the worst customer service experience ever. I canceled my account on April 16, 2024 and cancelled all purchases that day. The purchases were made on April 13th. I called customer service at least 3 times and was assured that my orders were canceled. One rep hung up on me. Packages are still arriving. I don’t know what to do. Call the BBB? On one of the packages the return address “is not for customer returns”. Where then?

Been perusing Etsy for a couple months; made a necklace purchase. Unfortunately, the stone was not the color pictured. Asked for a return / refund. Seller said she would not and could not! Don’t spend your money in a place like Etsy! Guessing it’s never good for the sellers either - What a “Racket.” Shop at one of your local small businesses instead - a much better purchase and help to local economy! Etsy stinks!

I have spent over one month with countless hours uploading my products to sell online. I followed all the guidelines and rules from POD's policies and after uploading over 200 items on Etsy, by the 3rd day or so I received a message that they suspended my account because it required further verification. I followed the exact simple verification steps and after 10 minutes of processing I closed the window. I did this over and over and nothing.

I recently opened a seller account on Etsy to sell my handknitted blankets and less than 24 hours later my account was suspended. I reached out to them in regards to this matter and received an email stating they will not be reinstating my account and will no longer respond to messages. There was absolutely no reason they gave me as to why my account was suspended. Etsy is a scam and took my 17 dollar fee and will not be reimbursing me. There is no reason this should happen. I did not violate any policy.

Refund immediately. 1st said had image but can't find order==I sent you order# -- then you said can't find image. You are either stupid for which there is no remedy or a RACKET. Making complaint/opening case against Etsy is impossible

Researched much to find rare western flick. Bought through Etsy. No mention that it was going to come from Australia! A month later after repeated checking I get a message saying "delivery soon", then, delivery "today'. Did not arrive. PO does not have it. A number on Etsy gives me to an ** person claiming to help. Innocently I get "partially" hacked before I realize that it is a scam. Much trouble with that!!! No response through all of my "messages" to Etsy--nothing!!! Had bill deleted--cancelled on credit card. Still no DVD. Still nothing from Etsy. Never again Etsy and the word is being passed on. Numbers used to start this debacle was **, all probably changed by now. I left my guard down and trusted for a few moments. Bummer.

I bought a beautiful gold necklace from Etsy with my daughter's name. I recommend this site because the customer service is awesome, if you have a issue etsy will take care of it IMMEDIATELY. I recommend this site

I bought a leather checkbook, terrible quality, terrible materials and workmanship. I tried multiple times to contact the seller and Etsy, the set up does not let you get any customer service.. only a scam phone number on the web that tried to get my bank info! They do not have a legit phone number, says a lot..NO customer service.. a scam seller.

I have been using Etsy since it was just handmade goods. Now it is drop shippers. Ordered a bday card on 3/31. Sellers est arrival of 4/7 to 4/12. Today is 4/22/24. Card never received, tracking shows it sitting in a Georgia post office for 3 weeks. Seller refused to refund. I escalated and suddenly Etsy intervened and issued my refund. I am done. What a shame, it was the crafters that made Etsy unique. Now it's just another Amazon with longer shipping times and a hassle refund policy.

I opened a shop on Etsy this month. After selling 4 of my handmade items my shop was permanently suspended and my personal account as well. Etsy gives no reason to the seller but Company policy. You cannot speak with anyone. I am a 77 year old grandmother and everyone was so excited to be able to see my beautiful items for sale. I worked for a few days and nights listing and setting up everything. Since this permanent suspension, it has affected my health and I feel a great deal of sadness, pain and feel defeated after being so elated to begin this selling adventure in my life. This Company does not realize the harm they do to sensitive artists. And then, to cut you off without giving any reason for their actions. This is despicable behavior!

Never buying on Esty ever again. The seller scammed me, never sent my order and Etsy keep throwing the ball to other agents. Still no refund. Still no answer after sending 2 emails. I've chatted them, they say they can't help with this issue by chat, I've gotta wait for an answer from the email??? This makes no sense and I'm so pissed off. They do not protect buyers from scammers, even tho their site is full of them.

If you want cheap, no quality products then this is your site. Everything I bought from the site is complete Crap, low made quality, does not last. Total waste of money and time. Will not buy from the site again

Buying on Etsy was a great mistake. I spended about €2.200 buying, a necklace, sinks, faucet and a jacket. All of them were defects. The sink's suppose to be from brass. I paid €381 for it. After a while, it start rusting. When I contacted the shop, it doesn’t exist anymore. And when I contacted Etsy, they said they can’t help me since the shop is closed. This is the perfect way to earn money by cheating. Anyone can open a shop, selling for ten thousands euros all kind of rubbish and within weeks close the shop. Walla! I hope people read the reviews before throwing their money into the garbage.

I purchased bead markers from Jillsbeadedknitbits on Etsy. I wrote a 5 star review but commented that I was a bit disappointed in the pendant size. It appeared larger to me in the picture. I received a scathing reply that I had placed criticisms in two reviews after doing multiple orders and the vendor was quite upset. She said that this would hurt her with Etsy. She felt that she was doing me a favor in doing a custom order. I paid for her to go the custom order! So in summary, the vendors are forcing you to write 5 star reviews with wonderful comments or they do not want to do business with you. The system is so automated that it takes more than a road map to convey your dissatisfaction. I will no longer do business with this vendor because she does not value her customers! I will no longer write reviews on Etsy! Please beware that the review is constrained by Etsy rules levied on the vendor for which they have no control.

I've been selling on Etsy for 10 years now with 2 different shops. It used to be a great way for me to get commissions on custom items, though working with customers on custom items can still be difficult. But the fees! I don't think I really understood how many fees I was being charged when I first started, and it was just a side gig at the time so I wasn't vigilant. They've only raised the rates over the last few years while small businesses are closing due to the crazy high inflation right now. They did raise the rates before it got this bad, but I'm sure they knew the recession was going to hit its seller-base hard even back then.

Don't bother! I started my shop a month ago and had it suspended twice for so called "verification". The first time the process went smooth but the second time Etsy refused the verification because my bank account didn't have a $200 balance! So because I'm poor my shop was suspended. No help from the system. Just a regurgitated response saying my shop couldn't be restored until I had $200 in my account.

If I could give a minus I would. Created an Etsy shop - spent two weeks uploading our handmade goods - nothing copied or copyright that many on there have and are classed as Etsy star sellers. We made our first sale after paying for Etsy adverts. The shop was suspended. We made an appeal. Within 30 mins we received a response saying our appeal was rejected and there would be no reason as to why we had our shop shut down. In the email they stated that we could not reply to Etsy either. Absolute sham of a company. Avoid them like the plague.

Etsy just closed my shop account without any explanation or reasoning. Their support team did not bother to answer my follow-up messages asking for details of the account closure. It was couple of months ago and till date I don't know why my shop account was closed. Consider selling on Etsy as a last option if you do not want to lose all your hard work you put on listings all of a sudden

Not recommended! Bad system! Not professional! Etsy is a scammer. This website is not safe. Banned a shop for no reason. Take all of money in account. Did you earn your company by doing this? Warning: Don't waste your time here.

To anyone who is considering selling though Etsy platform: my store was suspended just after 2 weeks with no explanation! I had to write an appeal which was declined with no explanation as well! Terrible business model! Not to mention fees and no customer support whatsoever! Don't go there, nothing but an aggravation!!!

I am a seller on Etsy, have been so since 2016. I pay FULL fees to access ALL of Etsy services. Today Etsy kept its promise and took the COMMUNITY forum private (Etsy wants to hide its bad behavior from the public). Many sellers like me were banned from the forum over the years. Most due to bullies in the forum that Etsy does not properly moderate. It is a game to them. Etsy has an alternative of read only mode for the 1000's of sellers like me. However, they refuse to implement read only mode. Just being a bully. Thus leaving 1000's of sellers like myself in the dark on all things Etsy.

I recently retired and deal antique clocks and tried to reopen my shop on ETSY ** after about 6 years of being busy working a real job so I could start liquidating my collecting as a hobby. Anyway my cc number was different and had a sale so could not contact anybody but robochat to get things straightened out. Was told by robochat after giving number that I had to contact my bank to raise the limits of deposits coming in, or I could get a 700 Rush credit card. Something sounded weird after 3 days of trying to talk to a real person. I lost sale but then the thing is I was told I could never sell on Etsy under my or shop name. Then here is the kicker. Now 2 weeks later I have a 706 attempted charge on that account from Ukraine that somehow a scammer or ETSY got my number. Total waste of time (about 6-8 hours now) trying to reset up shop but no customer service and either them or a hack gets your cc #. Stay Away from ETSY

When I tried to contact the seller- it said they were inactive. When I called Etsy customer service the guy that answered sent me a 'secure' code that gave him remote access to my computer. I hung up on him and unplugged my computer, but not scared to turn it back on. If Etsy is such a legit company they would not allow this. I will never order through etsy again.

I did not understand what is wrong with the product I uploaded since I see similar items on Etsy. It also seems extreme to close my store for one item. The notifications showed me I needed to change the wording, which I did multiple times. I submitted a case for someone to please help me but instead they just closed my account. I did not receive the correct support from the Etsy team in understanding what was wrong. If someone is not understanding the internal policies, you should have a representative (real person) reach out and explain, basically make it more humane and work with the store owner. An automated general email is not enough. I am extremely sad and disappointed on the Etsy customer service for small business owners.

Do not buy from them. The sellers are great. They are beautiful, beautiful, beautiful stuff but their ability to get things here. I've now had three things this week that have not been able to arrive and then I'm in back-and-forth with the seller about this insanity. I am not going to buy from them anymore. They are horrible.

I’ve had the worst experience with Etsy! It's been a literal nightmare trying to get Etsy to help with a fraudulent claim. Which after 3 months of back and forth, I’m getting NO help! Jay had his bank card stolen in November when a fake account was created. He’s never ordered from Etsy so we thought the charges were odd. We immediately called the bank and had the charges stopped and the card shut down. When we contacted Etsy there was no account under his name so nothing could be found. Then weeks later we get 2 hand sewn makeup bags with random personal photos sewn inside. Each $62 and we realize this is what was charged.

I opened an Etsy shop this week by completing their enrollment process. Provided my personal information not limited to my Social Security number, banking information, and credit card for payments. At the final step the site told me that there was a $15.00 “investment” that goes towards Etsy keeping their market place a safe one. After agreeing and having my shop open for no more than a minute, I arrived to a screen that states my shop was suspended and to look for an email from them, giving me the reason why it was suspended. Days later I did not receive the email and I contacted Etsy via their appeal process, which is belittling and useless since they never communicated to me with what went wrong. Below is the response I received to the appeal within an hour:

I opened a shop on Etsy and was doing good for one month. As soon as a couple orders were passed the ship out date they closed my shop and started issuing refunds for orders I paid for. Lost a lot. They were so afraid of consumer complaints that they disregard the seller. They are holding my money, issuing refunds on orders in transit. I have lost instead of making money. I filed a complaint with the Better Business Bureau. It won't get my money back but the ethics of Etsy must be stopped. They do not contact the seller. They take total control of your orders and money. It's not worth taking a chance with Etsy. I had scammers daily messaging me, but I was quite aware of that. Not everyone is and both sellers and buyers beware.

Etsy has a "Buy Again" button when shopping for products that were previously purchased. But Etsy allows sellers to charge substantially higher amounts that what is posted alongside its "Buy Again" button. This should be illegal!

Don’t buy items off Etsy from this seller! https://www.etsy.com/shop/KristaVrapiDesigns. Etsy won’t close her account. Sells bad jewelry with bad materials. Very rude and has poor communication and won’t reply and communicate properly. Cheap products. The person is unfriendly and doesn’t treat people kindly. ** Buy products from sellers who are kind and humble. January 26th.

One star is too generous! Wish I could do zero stars. Etsy permanently shut down my new account for absolutely no reason at all. I spend all day branding and setting up my shop, making sure everything was filled out perfectly. I didn’t even get to list anything yet, had no balance, no sales, no copyrights infringement, no trademark issues, no flags no complaints. NOTHING! Not only did they shut down my new shop but also my personal account that I used for purchases since 2012!

I've been buying from Etsy for several years without any problems until a few months ago. I was trying to reach customer service and found a phone number to contact them. I was instructed to download the anydesk app on my computer. This is a legitimate app used by Etsy. However, I followed the instructions and the man on the phone was clicking around my computer and he said he was sending a gift card for the inconvenience I endured through the process. I told him I didn't want the gift card and he stopped. I got off the phone with him and noticed I received a notice from Amazon about some charges. He bought three $100 electronic gift cards & charged it to my Discover card.

Purchased custom items from SWEETMALEFICENT/Jeannette ** on Etsy. After I placed the order, I sent seller a message asking her to confirm she could meet my deadline as the delivery dates were a 3 month span. She confirmed and provided shipping dates. They were scheduled to arrive prior to my party. The day before my party, I still hadn't received. I requested tracking information on numerous occasions. The seller choose not to respond. I reached out to ETSY. They could see the messages where the seller confirmed I would receive by date needed. They told me they were unable to do anything until the 6th of March due to those delivery dates on the sellers site. This was in December. To date (2/23) I still not have heard from seller. I reported fraud to my credit card company and received my money back from them, not the seller.

I purchased a plant, thru my fault accidently deleted my e-mail. However the purchase was confirmed as well as payment received. I, was told shipping would be on Monday. I have not heard from the seller since! Etsy customer service was rude, and was of no help!! I, will never buy, nor suggest to anyone to have anything to do with, this company!!

I opened an Etsy account to sell a curated vintage bed cover as well as custom made furniture (by me..No policy violation here). I listed the bed cover and before I could list the furniture I received a temporary suspension. I failed to understand the policy on the curated bed cover so they temporarily suspended my account. I responded with honesty and removed the listing immediately to show I understood the violation and agreed to re-read the policies to prevent further violations. They permanently suspended my account. What a goofy selling site. I understand they have strict policies but a PERMANENT BAN over one error is terrible business, especially when efforts were made to correct the error. Tried carefully on this website. You cannot talk to anyone after a permanent ban.

I bought a clock that didn't work when I got it. The seller said it worked. The seller said she refund me half but my bank never received it. Etsy tells me good luck because they won't help. Wow $900.00 lost. I will never do business with them again. Crooks! Also there is no phone number. How can you do business with no phone for people to call?

** is my Etsy shop name. I'm a star seller. I've had some low reviews where the customers 100% lied, extorted, in attempts to get free things. I always offer return for refund for any reason as I believe in treating people compassionately. Scammers have been horrible. International scammers even worse. I always ship with insurance and tracking, and help buyers if something goes wrong. Etsy has not protected me as a seller from these scammers or the false reviews even when I show proof of lying and extortion is happening. Etsy forgets that the seller is also a customer. The policy they say they have to protect sellers they don't enforce so you cant trust them. Unfair rating system.

Expert ———-. -regular————-. - Beginner ————. I sent a pic of the advertised product and what they sent and Etsy stated they were closing the case - they were not acknowledging the difference. I pursued this with the vendor who did acknowledge the mistake and it took them 3 times to make it right as pictured and as ordered but they did. Etsy never assisted or backed my claim and left me to deal with the obvious mistake with the vendor.

SO ANGRY WITH ETSY! They completely SCAM sellers but turning on an "option" for them to do "off-site ads" that I knew nothing about, then they took $508 out of my earning for this feature they don't tell anyone about. It is an absolute scam to hard working peopple who have no idea this extra 15% percent is being taken away. Customer service did NOTHING to help me.

ETSY IS AN ABSOLUTE NIGHTMARE. Absolutely HORRIBLE company. I have had my businesses listed with Wix, Amazon, Facebook, Instagram and several others for over 2 decades. There is no customer service, no phone number to call, and if anything happens they don't communicate and/or it takes weeks for them to respond AND THEY DON'T TELL YOU ANYTHING. Do yourself a favor and stay away from this company and save yourself a lot of time, energy and money.

I just opened my shop. Hadn't even got around to putting products on yet. In a few hours I got an email saying my account was suspended and they'd get in touch to tell me why. I never got any communication. I reached out to them and got generic "we can't help you" responses. I waited two weeks and the suspension was never lifted.

After reading other reviews, I now see I’m not alone. I just opened an Etsy Store and right after my bank account was verified, they shut my store down with no explanation or way to communicate other than filling out a form to appeal. The form is very demeaning, asking how I promise to change my business practices. I tried to sell a piece of wood with a painting on it, really? Can’t access my account, my personal information, not cool. Not sure this is legal, worried that Etsy is up to no good.

Be careful purchasing instant downloads…Etsy takes 3 days to approve your credit card payment, the stupid thing is if your credit card goes through, it’s purchased but you still have to wait 3 days! Beware of purchasing downloads!

I opened an Etsy store and after my bank account was validated (validated by Etsy) they shut me down and I was not able to delete my store and my personal information. I tried to appeal the shut down of my store so that I could delete my information and was not able to ~ they did not give me any reason and I wasn’t able to further ask that they delete my personal information nor tell me why my store was shut down. I did everything they asked and had valid product, a validated bank account etc.

I recently purchased an item off Etsy from a 5-star seller. However, the seller never delivered my item within Etsy's described time frame nor did the seller respond to queries for updates. I asked for the item to be sent, under Etsy's policies, but Etsy refunded my payment, instead. When I was prompted by their menu to leave feedback, and I left 1-star with an explanation, it was not posted and I received a message stating there was trouble with my account. What a lie. This happened once before on Etsy. From these experiences, one realizes that Etsy protects sellers from receiving negative feedback in selected cases.

Had bought small items on Etsy for years, with no problems, this time, I purchased a $428, Louis Vuitton Galliera PM. Received a blatant counterfeit, proven in many pictures and rubber canvas and fake leather, as well as highly faked date code, before bag was even produced, LV has in Alcantara lining, heat stamped into snap pocket, never had a leather tab until 2012. So many other reasons. Seller refused to send me a return shipping label, to their country, as Etsy states all FAULTY received items, seller pays return shipping. Would have cost me $88 after already being frauded $428. It is very apparent that Etsy condones sellers selling trademark infringed, counterfeit items, and encourages it and will not help innocent buyers whom have been scammed. Now guess I have to do a credit card chargeback.

Purchased two starter plants in Jun 2023 for about US $31, a bit pricey. One came with badly dehydrated leaves, one was fine. Contacted seller "The Green Escape" with a picture, seller said the plant is still alive, refund/replacement will be issued when the plant gets worse. During the whole summer, both plants were grown in pots, the bad one produced only a few tiny weak stems. I transplanted them to ground in mid-Nov, 23. The good one is growing much better with bigger leaves and more stems, while the bad one was about the same, not much better.

My experience as a seller on Etsy was disappointing. The lack of direct support, absence of chat communication, and the necessity to resort to emails created frustration. Despite being a 5-star seller, issues with accessing my 1099 form persisted, leading to a prolonged back-and-forth. Closing my shop was the result, and now my funds are withheld until June, causing considerable disappointment. The platform efficiently collected fees but hasn’t released my funds as expected.

I typed in **** then changed it to ****, but their system kept the wrong address & sent the plaque with wrong address. I emailed them asking them to send a 6 to replace the extra 7 & they kept giving me different instructions, then refused to do this.

I ordered a posted of an English Bulldog sitting on the commode reading a newspaper. It was showed delivered but I never received it. I contact the seller because UPS said the seller had to make a claim. Never responded so set up a case with Etsy and they closed the case the same day because it was said to have been delivered. I went to UPS. Filed a claim and found it was delivered to a totally false address but Etsy did nothing for me. UPS did return my money but no thanks to Etsy. The seller closed their site right after my claim. Etsy did nothing.

Etsy closed our store without notice, we appealed the decision 21 days ago and we are still waiting for an explanation. This is the worst company to work with, do not use them as a sales platform for your store. The charges are very expensive and there is no customer service at all, not even a phone number to contact them. In addition, they can close your store at any time with no explanation. And there is nothing that you can do to re-open it.

Etsy.com buyers, don't buy too much. I bought from Dec 1, 2023 to Jan 19th 2024 approx. 60 items. All sorts of items gifts mainly... Out of those 60 items .... I HAD to 2 LIARS FOR SELLERS... So I opened 2 cases...They said, "NO YOU DON'T GET A REFUND, YOU ARE ABUSING THE "GOT YOUR BACK" POLICY"... So the more you buy...the more they say... "YOU -THE BUYER ARE ABUSING US"....SICK...SICK....SICK!!! THEY DON'T HAVE YOUR BACK BUYER...THEY WANT TO STAB YOU IN YOUR BACK IS ALL!!!!

Tell me how it is legal for Etsy to take 3 days to decide whether your payment is approved AFTER it has already left your Paypal account? They then can decide to decline it and then after waiting 3 days to be declined you get to wait 4 days for Paypal to put the money back into your account? If this was legal why has no other retailer online ever done this? #1 Paypal is the most secure method of payment you can get. #2 IT'S DISCRIMINATION. Who are these people to decided if you can buy off their site?

2/23 ordered plush for my son for $156, as did 100 other people. For a year seller emailed us saying she was behind, now saying she's giving up. Etsy only refunds pre-6 months. She gets to bank $15,000 with no punishment because of Etsy's stupid policies. Etsy is supposed to be a place to buy homemade items, and of course sellers get behind, so this is not uncommon.

Updated on 06/02/2024: Etsy is a scam. I spent months trying to get it right, being hacked by Russian hackers caused my account to be closed costing me $250.00+. Now I find out they are still billing me for an account I tried to close down. What a scam Etsy is.

I want to leave a review for the recent removal of the category filter. For the last 12 years that I have used Etsy (via browser on my computer), I have been able to search for specific items via the search bar (for today's example, Animal Books). After searching Animal books I would then be able to tailor what specific category I wanted to look though. For example, I could search "Animal Books" and then select "Books, Movies, and Music" and exclusively search in that category. I couldn't even go further tailor the category down to "children's books". This is what set Etsy apart from so many other websites and it made the ability to browse SO enjoyable.

I had been selling on Etsy for over 2 years and was getting tired of the massive cut they take from sales so I put my shop in vacation mode to take some time off. Vacation mode means your shop is not viewable, people cannot even see find your listings if they really wanted to, so in other words, your listings are not active. While on vacation mode, towards the last few months Etsy sent me an email trying to charge me for the listings that I have that are NOT listed as I am on vacation mode. I responded inquiring as to what the charges were as I was not listing anything currently and read that I wouldn't be charged for the listings that are not listed (all of them). 3 months go by and no one has responded to me. Suddenly I get an email saying my account is suspended for an outstanding invoice, again, I reached out to their customer support for help. No answer.

Early this month, I ordered a trail team emblem as I had seen on J Cruisers. When I received the emblem, it was miniature and unusable for $24.99. It was such a joke that it looked like it was for a toy car, it was so small. These emblems are normally 5 times that size. But their website did not say how tiny it was. This tiny unusable joke for $25.00?? Yet they will not accept the return. I will NEVER use Etsy again and I want people to know what a joke this company is. BEWARE!!

This company has a don't-give-a-damn attitude about its customers. I just made a purchase, a few minutes ago, and I never received my online order, even though I got confirmation. Instead of getting the graphic designs I paid for, all I got was a mockup design similar to the template I had already used to make my selection. Numerous attempts were made to try to contact customer service to no avail. This the second (AND LAST TIME) that I was duped by these scumbags. It's really my fault for trusting them again. NEVER AGAIN!!!

Been selling elsewhere for many years now and just started my Etsy shop 2024.... Made a bunch of sales my first week and all of SUDDEN, Just won't let me sign in today out of nowhere, and won't pay me out my sales since I started totaling over $2,000! There is no support phone number to deal with this directly, why is that??

I am new to Etsy, been selling on eBay since 2000, but I started with Etsy a few weeks ago. I received tons of spams, every day about 5-10 spams saying they are Etsy that I need to do this or that to get my item paid etc... When I contact Etsy the help is poor or never end up to know a response. I finally sold something for a value of 500e, Etsy wanted to charged me 192 euros for, saying I subscribed to an offsite ads, so I cancel the same but I was still charged 167euros. I contacted them again, no response, this is the most terrible experience I have seen since ever. Etsy seems very poor, no sales and lot of problems, you must click you made something you want to sell that you haven't made, it's really weird how it's done. The only sale I have done in 2 months Etsy tried his best to ruin it and they did. I refunded my buyer and was charged 167e for a sale I haven't done due to their mistake.

I received a sheep skin coat from my husband as a gift on Christmas bought through Etsy. I didn’t like it and told him return it. Patricia Glam Vintage Threads told me we dont take returns all sales final. That’s when I said to her that’s dreadful not to take returns very frustrating. I then went to site reviewed her on customer care. She emailed back and said now because of my review she definitely will not take it back. I told her and not threatened her that our conversation will be seen by social media and I will not recommend Etsy ever. How can you sell such expensive items and not have a return policy ETSY! That’s taking advantage of people it’s awful. I tried opening a case and nothing. They tell you click on this or that and nothing happens. I have a coat that will never be used and no HELP FROM ETSY OR PATRICIA AT GLAM VINTAGE THREADS.

I have tried numerous attempts to contact Etsy support. Etsy has failed to get back to me. When I entered my payment account, Etsy has a different account number that I am not able to access. I am not able to retrieve my money from my payment account.

I ordered wrong item from Etsy Dec 2023, was not shown on photo this item was very, very small where you can't put candles on it, only showing a large size item on photo. I tried to get my refund but had to return the item and I did so I followed up later to show them receipt of USPS it was sent. They only refunded me the USPS postage, not for the item that I should have gotten in the first place.

Updated on 12/26/2023: In addition, the security team of Etsy does not seem to read the case history and many members of the security team were rotated to deal with this case. Some did it for a few times and then disappeared. When a new person took over the case, he or she appeared to know nothing about the case and asked me to answer a series of questions in order to unlocked me. Today, after six days of lockout and the numerous wasted hours to unlock, I refuse to answer any of those questions. This is really the worst.

I suppose Etsy is fine IF you buy something from a seller and they follow through correctly with tracking info and you get the product as advertised. My first experience as a customer went fine. Got the product and it was very nice. My wife then used Etsy to try and buy an ornament that was to be a Christmas present. Seller sent a message to say they had shipped the order via FedEx but no tracking info was provided. Later, after waiting several days, seller sent a message through Etsy to say the product was delivered. It was NOT. Later a picture of the "delivered item" was sent which was NOT our house and NOT the product (a small ornament does not need a huge box).

I have been selling my products on Etsy for a less than a year. Etsy, keeps removing my items and when it comes to request for an explanation to know what I did wrong there, they keep saying that they can't disclose their internal process. Although getting a lot of ad and some additional fees, they never support the shop owners unfortunately. If you have another option or platform to do business, stay away from Etsy.

I ordered several items for Christmas from several different storefronts. With the exception of one store, every single one delayed shipping BY WEEKS. Each item I ordered said it would be here by December 10th at the latest, one was for a birthday present on the 10th, and it came on the 12th. The others all now say they'll be here after Christmas, or two days before, which doesn't give me enough time to ship it. I've contacted sellers and asked them to cancel my order, but they've all refused. It's outrageous and means that even though I ordered everything in November, none of my Etsy Christmas presents will be given on Christmas. So much for buying from a "small business." I've tried contacting Etsy itself for help, but I can't seem to figure out how. (Of course, they make it complicated.)

I spent 4 days on the phone trying to get in touch with Etsy Canada as I didn't know what happened to my delivery. I left my phone number 4x's for Etsy to call me back and heard nothing. Don't use it!

I became a seller on Etsy and I bulk create my product listings ad posted them all at the same time. I got an error saying I can't post any more listings and went and saw my account was suspended! The listings had not been active for even a minute and suspended. I contacted their support team TWICE and never got an answer as to why my account was suspended. So I deleted all my listings and filed an appeal, since I did not know what was wrong and figured it had something to do with my listings. After I filed the appeal, a couple days later they closed the case saying it was their system's fault I was suspended and nothing I did. So I asked like "were the listings I had okay to post?" and they replied and said they can not confirm nor deny if my listings are okay to post and to just look at the guidelines.

As is the same with so many people on here, I went to ETSY to post some items I am making. Verified everything, listed products and even got a sale on day one. They suspended my account TWICE. Said I needed to verify my information. I did! I'm so sick of this. What the heck is wrong with ETSY? No support, AT ALL for sellers to even ask a question. I'm so frustrated!

I ordered 2 of the same necklace for my sisters for Christmas. The seller is a company in CO. The item was actually made in Europe but it arrived pretty fast - 10 days. However, I only received one necklace. I went on Etsy and filled out a form for help. Less than 30 minutes later my credit card company called to say a company called Ask Crew tried to charge my card $55 for providing service. Thank God they declined the charge. Watch out for any charges from a company called ASK CREW. So, now I am trying to get my other necklace from the seller. He is balking so, I may have to complain about his company as well. I will give him a couple more days.

Etsy could not verify any of my bank accounts (for sale deposits) eventhough I sent numerous requests as to why there was a problem with the statements. There SHOULD be a small deposit made but mine never came. They they asked for bank statements but each time there was some problem with why the account wasn't verifiable. They then suspended my account due to too many verification attempts. All the Etsy customer service answers were cut and pasted and no clear explanations were offered. There is no live customer service. Now Etsy is saying they will keep my account closed without any reasoning but yet they owe me my money. No one will answer how Etsy will deal with getting me my money. Save yourself a ton on time and trouble and find another way to sell your products. Check that there is live customer service before signing up with anyone where money is involved.

If you are wanting to set up a shop, I strongly recommend you don't. I went through the process of adding listings and verification of bank info, only to find out through the website that it got suspended it with no reason. I appealed it, explained that it was a new shop and new account and yet they denied it. Their policy is not to disclose why. Etsy is unprofessional. At least they could have the decency to disclose why they just choose to randomly suspend someone's account. It's more of a loss for them, their bottom line would increase. Bye Etsy.

Last month I found a Cactus in their site, indicating the size of : 8+ inches. Also they charged me about $47 for delivery to my home too. When it arrived here in Canada, they left me a note to go to Canada Post to pick it up, so Canada Post charged me $29 too! When I opened the Box I got a Cactus for about 5 inches!! So which means the charge for the price of Cactus was almost 3 times more than it should! Etsy sold me a $50 cactus for over $190 to deliver to my home, but even not delivered to my home! I asked their customer service to adjust it, but they ignored me. Be careful and don't believe what they offer to you, not at all. I don't recommend them at all.

ETSY excuse for technical support is 2 days to reply to your email. When they reply it is a link that doesn't address the problem you asked for help with. I created a bunch of the initial work and loaded picture and description etc. I used the SAVE button. Now when I try and go back I can't access any of it. There 2 days later email tell me it is saved in a draft. Doesn't tell me how to access that. I have ask how to do that and given a link that has be starting over at the very beginning. Decided to be stupid and start over. I get to the section how to get paid and there is ONLY one choice. Enter your bank account information through a service called Plaid. When I try and do that it requires me to login to my bank account. I am old and I don't do online banking because it is still not 100% safe. So now I have twice tried to create a sellers account for multiple products and it has been a miserable terrible experience. Other people do such and good luck to them.

Terrible Customer service from Etsy as it's nonexistent. All they do is keep emailing or posting canned emails or messages in their chat sessions. They closed my store. I could care less as I am selling on other platforms better than I ever did on theirs. They won't tell me the exact reason only that I violated one of their selling policies. The question I have is how are so many other sellers getting away with selling the same products I was trying to sell? Are they kind of locked in because they have so many sales? I don't know and Etsy won't help me. When you call it says they can't take phone calls. There is no operator or anyone to talk to.

So I ordered a jacket from one of the sellers on Etsy on November 17. On November 21 I asked for an update, never got a response, reached out again November 24. Got automated response. November 27 I reached out to the company for help. Their only solution was to wait, reported another problem, finally got a refund because they realized that the person was no longer a part of their website or whatever. Found the same jacket through a different seller who said the earliest estimated Deliver date would be December 8.

When I ordered the shirt (24 on the 24th...golden) the delivery date was the 18th. After I paid, the date changed to the 25th! Too late for the party! No customer service to talk to. You failed so I failed. Rude! I don't recommend anyone order from Supernatural Threadz.

Do not trust this company! It will seem great until one time you do not receive an order and the vendor claims you did. I have a doorbell camera so I know I did not receive the item. The vendor was very nasty and claimed she verified it with the post office, but would not show this verification to me. Etsy customer service got involved and sided with the vendor. So, not only did I never receive what I bought, but I did not receive my money back. Imagine if you purchase a big ticketed item and this happens; you will be SOL! It is not worth taking the chance. I have not bought another item from Etsy and never will again.

I am so disappointed in Etsy right now as a seller! Just out the blue they suspend my account without any warning saying that I violated their policies but I didn't. Then when I file the appeal and asking them what happened, their response is not valid. They won't disclose what the issue was but stated that they can't reopen my account to be a seller. But you know what Etsy, thank you for showing me how you guys treat people that do business with you. I'm not even going to purchase anything else from your site. DISAPPOINTED!

I am completely appalled at Etsy's decision to push sellers to have a 60% discount or more for Black Friday/Cyber Monday. Etsy is supposed to be a place for HANDMADE, unique, one of a kind items. That's an unrealistic sales expectation to have for small businesses. Businesses that do not have much wiggle room between what they charge and the profit they make. I logged in to buy stuff today and, if the seller WASN'T offering 60%, their listings weren't even hitting my dashboard / home landing page. (These are sellers I FOLLOW and purchase from, yet none of their sales made it to my "check this out" screen.) Instead, Etsy's letting their algorithm force items that are NOT HANDMADE, not unique, and not one of kind - onto my check it out page. SHAMEFUL AND DISGUSTING! Etsy is NO LONGER remotely like what they intended when they started.

I was emailed that my purchase had been delivered. I never received it. I have been trying to get hold of Etsy or the seller to get help to resolve the issue. I have been unable to get in contact with anyone. Sent emails, unable to send email to seller. No help from Etsy. Will never order anything from this company again.

I was trying to make purchases on Etsy. They repeatedly canceled my orders. The automated customer support buttons kept on directing me into a loop to nowhere. I had to find a customer support email on my own despite where the silly buttons were taking me. Then I requested a phone call and detailed my problem. A silly chain ensued where I did what they asked my orders kept on getting canceled and still no phone call. I frankly don't understand a business model where they refuse to take money. Good luck to anyone who wishes to work with this platform.

I have bought many things on Etsy and never had an issue until now. I purchased pearls that were supposed to be in the same color. The two sets I received were complete not even close. I contacted the seller to get help. I kept getting the run around. They couldn't even send me a label that I could print or download. They said it works for us. I explained well it doesn't work on my end to even print it. I paid to send the items back and the said they would refund the shipping. They also said they would let me know when they received the package back. They have done neither. They received my items back on 11/13. They also changed my order status back to in transit. I have no idea why they would do that.

Interesting how a business that seemed to being a great job can blow it all up. The last year has shown that they are inconsistent, and dishonest. As as Seller: They utilize hidden fees for sellers, policies that only impact certain sellers and terrible customer service. As a buyer: they are basically a dropshipper for Alibaba. 90% of the items seem like they could be bought on Shein or Temu. Watching them fail is a wild change from their beginnings.

Ordered outdoor Halloween decorations from ETSY. Received a notice that items were delivered. Could not find the items. Tried to contact ETSY and was told to contact seller first. 2 different attempts made with no response from the seller. Called UPS and was told that the item was sent to the wrong address, but they would not share the address or do anything to obtain the package. I eventually had to resort to getting my credit card company to issue my refund credit. I will NEVER do business with ETSY again.

I volunteered to make personalized Christmas ornaments for our office and purchase micro items (dollhouse sized) that represents each person I’m making the ornaments for and I thoroughly perused all options from a shop on Etsy that offered the item I was looking for. I placed each item in my cart and was happy that I was 1. Able to find the items I was looking for and 2. Helping out an artisan's shop. I go through the lengthy process to check out only to find that I’m paying almost half of what my bill is in just shipping fees alone. I went back to look at some of the shops shipping charges and none of them lost what they charge for shipping? I spent all that time choosing each item carefully only to be charged exorbitant shipping fees?!

In the spirit of transparency and to inform fellow Etsy sellers, I'd like to share a recent experience that may serve as a word of caution. My store, a new Print-On-Demand venture, strictly adhered to all of Etsy's regulations. We created all our products in-house, conducted thorough TESS searches for every listing, and even commercially licensed fonts to ensure we respected intellectual property rights. At no point did we sell Disney knockoffs or infringe upon anyone else's content or IP.

Order arrived broken and all methods I used to try to contact them or the seller failed. Phone line is no longer available and their website runs you in circles with no options. Don't use this company!!

I order 2 items. Never got them. They took my money. I report this. Company told me they don't have the product anymore. They would not give me credit. I ask for something else. They told me no and all they do is send me stupid excuses.

I was a seller for about five months. I had five star reviews. Once a buyer purchased my product and requested a return. I foolishly reimbursed his money and he never returned it. Customer service provided absolutely zero help and pretty much told me I had to take care of it on my own. I sent four or five emails to the purchaser and they never replied. I even sent them postage for it. Next I sold an object for $80 and received $35 from them. It was impossible to even send a complaint about that. Now they suspended my account without any explanation. When I requested a review, they wanted to know how I would fix the problem when I had zero idea what the problem was. They then said my request for reinstatement was denied. They even blocked my ability to even buy anything on there. Don’t ever buy anything or sell anything on there. Their customer service is non-existent and only want to milk sellers and buyers of money.

I signed up to buy an item I saw on their website. The order was processed and an ETA was given. I watched the tracking and could see the item was not being shipped. Alarm bells started. Two days before the delivery date, the seller from the USA sends a message saying the item is out of stock due to high demand, please wait another two weeks. After two more weeks and again, it was not being shipped I put in a request to the seller for a refund. The next day I received an email from Etsy.com saying the seller had closed their website and couldn't be contacted. I clicked on the seller's website and checked my order, sure enough, it shows it no longer exists. I don't think the seller ever had the item.

Only thing quick about Etsy is collecting my money, $422. I do not recommend this company. Granite grandparents bench product received is defective & have been trying to get a replacement leg to match. Unbelievable runaround. Seller, who it turns out is not Etsy, refers me to Etsy, Etsy refers me to Seller, back and forth for 4 days without satisfaction, no way to speak to a human. Seller in emails very curt, uncooperative, and unresponsive. Etsy impossible to reach. Seller emails tell me to file claim for full refund & return product, stupidity. All I want is a new leg! So today I'm forced to have my credit card bank demand full refund and withhold $422 payment unless & until I personally hear from Etsy. Otherwise will return product if they send me prepaid shipping label & repurchase product elsewhere.

I used to love shopping on Etsy. I found some nice handmade items on there. Now, I've found that many of these sellers are buying their items from cheap China online stores and are advertising as handmade and charging 3 times the amount. Never again will I do business here.

I made a large purchase of jewelry on Etsy from JewelPark. I never received the item, and JewelPark kept my money. Etsy was NO help. They would not help me with their seller and offered no solutions of anything else that could be done. The seller is still on Etsy and I am out my money.

Just like 'David' from Iowa (a few days earlier), I purchased something through Etsy. Ordered a shirt from the shop called "DrDsStudio" on October 18, 2023. Received a confirmation of order immediately. Today (Oct. 23), the seller sends me an email saying it's been shipped. I go to click on the order... it takes me to Etsy website. No order information at all. Then I try the shop domain, and I get this: "Uh oh! Sorry, the page you were looking for was not found." Then I try Etsy website and type in the shops domain... doesn't exist anymore. Not 'closed'. Not 'suspended'. Not sitting in the corner because they misbehaved. Not 'existing'! Like it was never there to begin with.

Be cautious about ads and listing details. It's not a very good selling platform with the multitude of fees they impose is ridiculous. The three domain I have purchased are not even transferrable at least for 60 days. They are holding the domains hostage.

I bought the DVDs for the soap opera El Clon Brasil (32 DVDs both sides -63 sudes) and when I started to watch I realized that there is a lot of episodes missing; I know it because I have watch it before many times and since I liked it so much, I wanted to own it. Well my disappointment was great because some of the most important episodes are missing; and I have only been through 5 DVDs so far and I KNOW WHAT IS MISSING. I’ve tried to contact the seller but no answer so far. I'VE LOST MY MONEY.

I just started my business and decided to use Printify to help design some of my products. I made sure that this was completely within guidelines and did everything that they told me to do and didn't violate any rules. The next day I went onto my shop just for it to be suspended and I thought that maybe they made a mistake as to why it was deleted. It took a while to be able to get an email to contact them but after talking to an AI support agent that they make you talk to first, I finally got in contact with a real agent. I received an email stating that they will not be opening my account and didn't give me a reason why. This has been happening to a lot of people and it isn't worth anyone's time! I recommend using Depop or Ebay!

I opened a store with them to sell cookies, and they charge you every time someone clicks on your page regardless if they purchase or not. I made 116.00 for Sept and their fees added up to 115.00 for the month. October as soon as I sold 1 order they assessed me with 75.00 in fees so I made nothing. It is like that every month. They take more than you make and their fees are outrageous. I will never shop with them or list with them again!