Etsy Reviews

I shut off my featured items in my shop and found I was still getting charged. I then checked my bill and found that the previously free Google Shopping clicks (before I had featured items) were now being charged per click. As my sales have dropped considerably since they let manufactured items onto the site I will be moving my shop to another site that ACTUALLY DOES sell ONLY HANDMADE ITEMS!!

Do not buy anything from this site. They do not hold their sellers accountable or intervene to get you your money back. Unprofessional and purely an online selling site. No service whatsoever and you cannot reach anyone. I bought an $80 agate necklace from **... Necklace does not lie flat and is poorly designed and homemade. She will not refund the money. NEVER again using ETSY period.

This seller Generations789 tell Etsy you harassed her. When the wifi wasn't going properly and computer locks up. Might send more than normal emails. She don't refund your money and won't cancel it. She has listing that don't fit the descriptions. There might be a chip in the dishes and won't say it in her listing. She will try to suspend your account. Said you harassed her when you're not.

I ordered some items from the site. The same day I paid for the items they canceled my items and TOOK my money. They won't respond to emails and I never got my money back. DON'T SHOP WITH THEM. A RIP OFF SERVICE.

HORRIBLE transaction. Awful experience. Customer service, non-existent. First time, last time shopping with this seller. I left a gentle message with my order (Etsy Hieroglyphic Rubber Roller Stamp) about no huge boxes, or damage to the item. I added a please, and a smiley face, doing what I could because electronic communication is all we have on ETSY. Well, this seller clearly had a meltdown based on previous complaints about damaged orders, (which they didn't hesitate to mention to me). As a seller, you are selling yourself not just the item. Thin skin and selling do not go together. These are uncertain times for Americans economically speaking. So I don't care if it's 14.00 dollars OR .14 cents, there's a realistic expectation to be shown appreciation as a valued, paying customer. In other words, goods and services with a smile, (not a bad attitude, and complaints about previous buyers that have nothing to do with me).

I paid $110 for DVDs from a vendor highly rated by Etsy and never received them. Etsy said that the vendor was told by the USPO that the items had been delivered. My post office ran a trace to discover what happened and that was placed in file 13! My post office showed that the package was delivered to my address. I NEVER received the package. I asked if something could be done to help me. Nothing was. "Too bad, so sad" was the attitude. Unfortunately, the vendor delivers only by postal service. The solution is simple, I will not shop again at Etsy. I cannot afford to donate to their vendor's charity, or the post office. Whatever.

It's plain, in ratio, most people only speak when they have a grievance. This leads to a society where the satisfied could have negative changes come about to satisfy the few who complained. I've used Etsy for only a year, but in that time I furnished a bedroom at one home, and most an entire house at another... from queen bed frames to coffee table and end tables, to cutting boards. And for me anyway, the system worked. Of the 40 or so transactions, I had an issue with only one, the seller didn't deliver after a bit over 3 months. The reasoning was they had their first baby. I created a dispute just to protect myself but had good faith they would deliver.

I Ordered a customized, brand new, white t-shirt from Elizabeth ** shop called happybelliesanbabies from Mexico for $50. I received a USED, LIGHT PURPLE T-thief that was full of white fuzzies and REEKED OF VINEGAR. After I filed a complaint with customer service, I was told that the item I received was not 'substantially different' from what I ordered because they haven't seen it in person. Once I offered to the supervisor to ship it to them for inspection at my cost, they refused. Wow. What a company ETSY is. I will never use that site again.

Etsy claim to promote Jon Allen Metalworks in the USA. There was an item I wanted to buy. Etsy give a price in Sterling. We stated Paypal for payment. ETSY ask for credit card details when we find we can't place an order, so effectively they want money with no tie-up with what for. Tried to contact the Vendor to find this impossible. Tried for days to sort out this because the Vendor uses PayPal (they say). The whole operation is an amateur scam and should be closed down. The internet is full of criminal activity. The whole web have standard ways to buy things. Etsy don't follow the standard for some suspicious reason. What a waste of space! I use Amazon who has a one click ordering system that works - they are honest and very successful outfit. Etsy are not this so "Let the Buyer beware" big time - you will get stung. I feel sorry for the vendor who just loses business being blocked from their market by Etsy.

Made a first time purchase through Etsy from the Lava Lamp Shop (Chad **). Paid 320$ for a custom lamp. It was supposed to be shipped within 14 days. I never heard a word from them. After 30 days I contacted the vendor who said parts were on backorder but product was already shipped (USPS...really?). I contacted seller repeatedly who told me it was my issue to track the package. I told him that I did not want product any longer and he agreed to refund my money when shipment was refused. 16 days later... Product arrived damaged (surprise! USPS).

Please do not be fooled by this GoudsmederijHerfst seller's reviews. She took down my review as it wasn't good. No wonder she has only good reviews. My rings were smaller than ordered and stones were not right size and she would not change or refund. I sent them back and she has nerve to and me to pay for 3rd shipping cost after paying €440 for rings and she made wrong. Do yourself a favour and go to your local jeweler who will make your item as you would like. She is a gangster and don't be fooled. It's not worth the risk, trust me.

Joined up with Etsy. Placed an order for the first time in April 2017 with someone who had good feedback. Was suppose to arrive between 15 days-30 days. It's nearly June and no sign of it. Been in regular contact by email. Apart from giving me tracking number they don't want to do anything to help find it. Meanwhile I paid for the product and haven't received it. I've spent a lot of money making international toll calls trying to trace it because the seller didn't want to make a local call in their own country to try and see why it hasn't arrived. There is no record of it arriving in the country.

After selling on Etsy for 5 years (9,600 sales and 1,500 5 star reviews) my account was deleted last December. All that blood sweat and tears GONE! Etsy don't give a ** about their sellers. The reason they gave me is complete BS. I pointed out 10 other shops using the same name in their product titles and still today those shops are all up and selling with the same apparent violation I had made. Don't expect to be treated fairly by Etsy and don't make the mistake I did by putting all your time and effort into building up Etsy. Make sure you build a site as well through Shopify or one day you'll end up with nothing. Don't trust Etsy!!! I wouldn't recommend Etsy to a single soul.

I have been selling handmade products on this site for almost 2 years now and Etsy has made thousands of dollars off the top of my sales and offered very little to no help to either myself or buyers. The platform is very restrictive in the way of listing items for sale with multiple buying options such as size, color, style, etc. This forces you to re-list the same item in different ways to allow the customer to choose extra buying options in which you as the seller are charged additional fees for each listing. There are lots of hidden costs like restocking fees, processing fees, product listing fees, etc. then they also skim 3.5% of your sales off the top but offer little to no help on the back end.

Etsy opened the doors to mass-produced factory merchandise in 2013 to feed their greed. The plan since this happened is to cater to Chinese Factories and Corporations while squeezing out Independent Shops. The perpetual format and platform changes (before sellers can absorb the last change, POOF, another major change) are insane. Etsy keeps forcing fewer payment options, and consolidating shipping, payment processing to be more and more controlled by Etsy. With all of the manufactured garbage they allow to be sold that are copies, fakes, and things that have never seen a human hand, true Artisans and Crafters have little chance of making a living.

I purchased a custom made ring in November or December of 2016. In January, the ring was received. It looked nothing like the picture and I immediately started crying because it was to be my engagement ring. I immediately contacted the seller, GloriousJewelOnline, and advised of my concerns. He proceeded to tell me that I should have said "Hello" before starting the conversation, told me I was wrong about my ring being of power quality than the picture, and told me to "Show it to my friends. They'll tell me that it's high quality". Needless to say, my fiance was so angry when he saw it he almost threw it.

My first purchase on Etsy was furniture and it was damaged. The box looked like it had been around the world a couple times and the item was packed poorly. Etsy sends email for customer to give a review long before item arrived. Nothing in email says there is a time limit of 60 days from purchase to give a review which only seems to have the purpose of enabling a seller to run out the clock. Seller (I.A.Decor/SunnyBrook Furniture) gets in claim process with shipper and shipper drags feet eventually denying claim which will only run out the clock on any recourse or review. Emails to Etsy only respond with "we can't help you". Shipper denies responsibility, seller denies responsibility while Etsy is missing in action. The only purpose in a website like Etsy is to manage a fair market place. It is now clear that's not what they want. Stay away!

I have been a seller on Etsy for over 3 years with a 5 star rating. All my customers had been wonderful telling me how much they love my product, quality, etc., until this person opened a case against me over a month after receiving their item with all kinds of made up, false accusations about the item. They didn't even have to provide proof of their accusations and the Etsy representative sided with them and I had to give a full refund. The Etsy representative wouldn't even answer my questions about seller protection/shop policies which were totally bypassed and ignored. I am in shock at how horribly I was treated and how easily I was scammed. I will no longer be selling on Etsy as there is NO seller protection.

I've been selling on Etsy for nearly three years and I'm a five star shop. I had a personal conversation with someone concerning religion... nothing nasty or demeaning... the other person was rude and put my particular faith down. Etsy decided to ban me from the Forums indefinitely as if they give a ** about their members in the first place.

I have made several purchases on Etsy, and most of them have been good ones; however, two have been sketchy. A woman selling a counterfeit product and another one giving inaccurate measurements and refusing to understand how measurements are important. She should have shown, with pictures, where she measured the purse. Sloppy salesmanship!!! Annoying shopping because of each seller has own policies and do not give refunds for immediate returns. I do not recommend Etsy. Pay the full price and buy from a place where you can return the item if you are unhappy.

Unless you open a "Case REVIEW" with ETSY before 60 days after your order, they will not let you open one if your item arrives after that, for example custom furniture that takes sometimes months to make and ship. ALSO if you use PayPal, they won't let you open a case, they tell you to go to Paypal to file your complaint. This company is NOT buyer friendly at all, it does not compare to eBay... BEWARE.

Did not receive item... The vendor would not respond so I wrote a review criticizing the vendor... I told the vendor to please resend me the item or give me my money back and I would be happy to change it to a positive review. Etsy then informed me they consider that EXTORTION!!! Etsy clearly could care less about whether customers are satisfied... Etsy should at least let their customers know that they have no recourse if you are scammed. BUYER BEWARE the Etsy does not stand behind their vendors!!!

I've been a buyer on Etsy for some time and have bought a number of nice apparel, handmade items etc. I've never had a negative experience with any seller luckily but have now had a terrible experience with Etsy. They suspended my account privileges for some reason which I don't know and so that reason can't be legit. I'm not a fraud, I've always paid and been honest. Getting this fixed is proving to be a nightmare. Their customer service is so deeply buried it's practically nonexistent. I never received any email explanation for why I was suspended and am unable to open a new account because they even blocked my freaking IP address.

I purchased a Pope John XXlll medal pendant 1950s for my mother's birthday 25 days before it. When I had not received it by 20 March I open a case of non-delivery with Esty. The trader had marked it as having been dispatched on the 10 March but shows a receipt for the 21 March as proof of posting. Well, whatever happen to the medal I never received it and Esty thinks the proof of posting is proof of delivery. They don't seem to understand The Consumer Rights Act 2015 says different.

Hello, I'm shocked after 8 years of selling on Etsy to find my shops permanently suspend. Etsy didn't listen to my side of the story, I was harassed by a buyer, having the man get my email address, send me disgusting messages & pictures. He was a disgruntled buyer who ended up leaving me a bad review & why? Because I told the sick pervert not to contact me anymore, after I did so, that when it all started. I replied to this man using a few choice words, well thinking I was only defending myself, I got terminated from Etsy!

I use different platforms to sell my items, but the big mistake was to bet on ETSY. They enable people to offer handicrafts personally by them. But this is not so. There are many sellers who do not sell their products, resell foreign goods. There is nothing worse when you correct a given platform with buyers. Although it is against their rules Etsy a blind eye because otherwise you will fail. I think it's time to change its policy and give people legally sellers of foreign goods to sell on their platform because they already do.

In December, I placed an order via ETSY which was never delivered. The only path to make an inquiry is via the computer. I have done that several times, but received no reply. ETSY is a customer-hostile enterprise, and I will not deal with them in the future.

My first time using Etsy and already I'm fighting to get money back on non delivery on two items I purchased. One open case and one closed even though I haven't received the goods from Mercy Madge and didn't get a chance to dispute the case as it went in favor of the seller without consultation with me. I've had to contact PayPal in the first case and now have a chance of getting my money back. I will never use Etsy again.

SCAMMED BY - Sumer ** - OWNER of SittingKittyVintage on ETSY.COM I (me) shopped at Etsy for the first time & purchased 2 items from 2 different shops. The first item I purchased from Tangoboutique5968, another shop that couldn't find the item I ordered in their inventory. They never offered to refund my money nor did they ship the item I ordered. I contacted the owner and this person said they would have to find it in their inventory. I NEVER heard back from the store owner from Etsy until weeks later. I reported this to my bank and was credited a full refund. Etsy.com IS INDEED THE WORST PLACE YOU COULD WASTE YOUR TIME & SHOP. PLEASE DON'T shop at Etsy.com... Please read on.

Very rude people working there. I had my shop there for 5 years, 4000 feedback, rating 4.9 out of 5.0. They shut me down. One person working there lied to us with false information and next building jeweler called us about connecting my shop to his. Basically they falsify information and shut you down after all those years working with them. Good thing I opened my website. Started working from my own site or else I was going to lose my mind. Never trust them and I recommend every seller there to open their own private website and build your own. Once they shut you down they will not respond to your emails or calls. So basically you are dead on arrival for them.

Etsy closed sellers accounts without prior notice and gives fake arguments, I sell since 2015 and I did great job selling 500+ handmade and vintage items and I get 120+ POSITIVE REVIEW with 5 stars and just one negative feedback in 20 October 2016. Etsy closed our shop and sent an email telling us that we are not the designer or the makers of the products. We responded that we can prove that we are the designer of our product and the makers are listed on the about page. They sent another email telling us that we sell mass products and our account will close permanently. They didn't give us any opportunity to prove. Our business that we built with a great effort go overnight. What is that fake Etsy system! Go to hell Etsy.

How to get a free piece of jewelry on Etsy: Contact the seller and complain about something small and nitpicky and then threaten to write a negative review. Seller then offers a refund in an attempt to avoid said review. Jewelry is not returned. Negative review is posted anyway. Etsy, your review system sucks. I quit your marketplace the first time this happened to me. Now I have reopened my shop and someone is attempting to do this again. Too many negative reviews and you will close me down, whether they are honest reviews or not. I do great work and practice business ethically, and the vast majority of my reviews have been 5-star ones. Etsy is not seller friendly, not only do you open them up to getting ripped off by this bogus review system, you charge way too much for the limited advertising exposure you get. P.S. This review is real.

I requested to have a tunic dress made with a small top and medium bottom, and the seller indicated that she would be able to do that; however, the bottom was 5" smaller at the hips than the measurement on the site indicated. She said that having the medium on the bottom only meant having a longer hem. When tried to resolve the dispute through Etsy, they required multiple rounds of pictures documenting the difference, which I provided. At the end, the seller accused me was washing the item and shrinking it, and Etsy determined that the item was sent as described.

I had enjoyed success at Etsy up until recently. I had my shop on a long vacation as my mother was very ill and I was pregnant. I tried to reopen my account and was told I am suspended. Upon contacting trust and support and asking them why my account which has glowing reviews and a 0 balance is suspended. I was told A similar account was found to have an outstanding bill and I had to pay it! Now this account is my friend's account! The only way they could have linked us was by similar product and locale.

Etsy is corrupt as hell and has killed my shop after I presented them all the evidence that I manually create all my work, there is no one helping me. I thought that with the amount of pictures I provided with all the steps it is literally impossible to claim I am not one making it. They did approve me after the first time and reinstated my store and I was happy but then about two weeks later they killed it again, as if they can't check that it was done before and asked for evidence. I again sent them even more pictures and description, and this time they said that I was not allowed to sell again for no reason or explanation and asked me to not email them again.

After purchasing several gorgeous rings through Etsy they suddenly closed my account. No explanation or warning and no response when I asked them why. Sellers on Etsy are losing good customers. If you're one of them, set up another way for your customers to reach you!

I purchased a ginger jar lid from them. It came and was too big. I wrote them and asked if I could exchange it for a different one. I never received an answer. The person it came from seemed not to be associated with the company. It was from a private party in Florida by the name of Sally. I cannot do anything with the lid and I am going to have to purchase another one. I will never buy anything else from Etsy.

Very unprofessional to sellers. I opened my shop in January of 2017, after completing my very first sale, Etsy shut down my shop with a reason (not consistent). What a nonsense. I have account with Amazon, Ebay, Open Sky, Shopify, Bonanza and more. None of them act so nonprofessional like Etsy. I asked many times to give me a reason why??? They never cared. It's total Monarchy, in other words, we don't like you that's why we will close and we don't have to tell you why. Well guess what? I hope your platform goes under, or someone should take you to court because you treating humans like dirt.

The customer service rep I spoke to refused to transfer me to a supervisor to assist with my problem. I don't want to wait for them to "get back to me" after they initiated an unauthorized charge to my bank account. After getting the run around from him for 20 minutes, and they know they do not accept phone calls, he hung up on me. I asked consistently to speak to the supervisor's manager, again he refused. Look I know that it's not important to some clerk, but this has happened to me before. A small charge to your account and then before you know your account is empty. I don't want to have to fix another mess, it's time consuming and aggravating. And I certainly don't want to wait 24 to 48 hours to find out if its an error and they can fix it, and I absolutely don't want to wait to get MY money back.

I had a shop for three years selling prints of my artwork. I never sold anything so I rarely logged on. When I did I noticed all these weddings dresses and rings that were listed under my account for sale things I didn't post or have to sell!! So I emailed Etsy and told them my shop was hacked. Do they know how this happened. They automatically suspended me and then shut me down and to this day won't let me even buy from the site. They didn't even answer my email asking them for help on the hacking.

Etsy allows sellers to list the same item multiple times, which results in shoppers wasting lots of time going through page after page and seeing the same items by the same seller repeatedly. This is so frustrating that I often stop looking for things and just leave the Etsy site. Also, sellers list things in inaccurate locations, which results in the same problem as above. For example, if you look for "toddler headbands", you also get barrettes, infant hair accessories, and completely unrelated items. ETSY, PLEASE MAKE YOUR SELLERS CLEAN UP THEIR LISTINGS. (Delete older listings, and list an item only once in the same category). It would also be very helpful if a buyer/looker had more options to refine their searches. Please, Etsy, help us and you'll have more people using your site and purchasing from your sellers. I and some friends have talked about this and we decided to contact you.

After a very promising start on Etsy, they closed my shop, because I had an email address linked to a different account. They reopened my shop after four emails to customer services asking them to explain what was going on. A couple of weeks later, they shut my shop again, accusing me of liking my products from a different account - if I did I certainly wasn't aware of that. So if I was really nice to them they'd open my shop again... so off we went again. Then about three weeks later they shut my shop again and completely suspended my account saying they would never reinstate my shop but I could still be a community member and contribute - I think not.

I placed a custom order with https://www.etsy.com/shop/sord SORD leather bags for a Christmas gift. The item was delivered incorrectly and I returned it. I sent a sketch and pattern to better define the item. SORD admitted to not looking at the information and sent another bag not as ordered. I returned the bag. AND NOW ETSY TELLS me sorry, I am out my money and the bag because I did not "have a return for refund agreement with the seller". So the seller can do whatever she wants and the customer is left holding the bag. Bad pun. I have no bag - right or wrong. WORST CUSTOMER SERVICE EVER.

I opened my Etsy shop back in 2009 but started to actually sell in 2015. I was doing great. So well that I recommended my sister to open her own shop through Etsy and she did, selling her handmade items! I was so surprised to see my profits at the end of the month. Well that all changed in November 2016. My account was suspended. They said one of my items were not handmade and I needed to take them off. I agreed even though they were handmade because it was my busy season and I was back in business. The last week of December I was completely shut down because they claimed another item was not handmade when in fact they were!

In November I placed an order that was charged to my credit card but as of today, 2/4/17 the order has still not been delivered. I have repeatedly contacted them to no avail. A month ago I was told that the shipment was scheduled to go out the following week. Nothing yet!

I have been getting mail at the UPS store for over 10 years and for the 1st time I did not receive a package I bought from a seller at Etsy. When I called Etsy directly regarding the seller and the lost merchandise, I was not able to get the issue resolved. I spoke to a gentleman that works there, he stated that they would be calling me back and no one got in touch with me. I sent them an email and it was ignored. I have had issues with one seller in Amazon before (1 out of 1000) and Amazon took care of the issue immediately. Etsy is the absolute worst customer service, and I will not be buying or selling anything with them again.

Etsy does not have a single number available for communication. I submitted proof they wrongfully terminated my account yesterday for allegations of infringement from ELF on shelf lawyers of which my items were for barbie like dolls or Elf like dolls not EOS and stated handmade not ELF on shelf. They flagged an Auburn T-shirt stated war Eagle as ELF on shelf violation shutting account down and holding funds. They will not communicate with allegations nor investigate say "Too bad, it's done." Don't sell on Etsy they'll screw you.

Never used Etsy before, but found a cute charm for a gift and order from CharmsInBLISS. Received a "shipping confirmation" but when tracked it would go nowhere. After a week I contacted the seller, no response. Contacted a 2nd time, no response. Had to open a case to get Etsy to help. They tell you wait a week then we will escalate. Seriously? Are they gonna take the sellers side and my money? Still no response from seller. Wrote a 3rd email. Finally, 2 days after 3rd email, I get a rude response with spelling errors, about how this is the first time he saw the emails. Seriously? How about apologizing for the lack of customer service and inconvenience? I was able to get my money back, but will never shop via Etsy again! They are no Amazon that's for sure.

Attempted to request a custom order- asked several very specific questions, when I received reply (It is the policy to reply only once in a 24 hour period) they only addressed one question, ignoring the rest. In my reply I expressed that if they intend to only answer one question each 24 hours this was going to take way too long and could someone call me. Their follow up reply was so rude I was shocked. They balled me out about how there are only two of them answering emails- here is a copy and pasted excerpt: "You contacted us yesterday regarding your order and typically all conversations are answered within 24-48 hrs. We are now responding to yesterday's emails, we are two people who make and process everything, emails are answered in the order they are received."

I have an Etsy shop and I was mostly satisfied for the first two years. I noticed that I was being charged a lot of fees. It cost 20 cents to list each item for 4 months. That seems cheap, but if you list over 100 items the price adds up. I am charged a base fee of 15% of what I sell automatically at the end of the month. In addition, they collect a 3% processing fee. Altogether I pay 20% of the total cost. In other words, I would have to raise my prices by at least 20% to earn back what I am being charged. Etsy Inc. will deactivate items at their digression and I still had to pay the fees. They are really dirty about that. When I confronted them, they just blamed someone else rather than take responsibility of their own actions. I found their practices and policies to lack integrity. I would suggest using a different web seller, or create a website on your own.

I'm warning you, do not purchase from this company!!! I had a nightmarish experience with them. In February 2016, I paid for them up front to build me a custom table and bench. They told me it would take around 3 months. I did not receive it until the end of November. 10 months! I've had for 2 months and the tops are both cracking, the table is wobbling terribly, and the finish is peeling up in spots and also scratches super easy. They refuse to refund my money and now they are ignoring me. Etsy is just as bad. They won't help me in any way either. So I'm stuck with a busted table, cracked bench, and over $2,000 wasted. GROVER GROVE is bad news!!!

Have been a seller on Etsy for a little over a year with 300+ sales (most all multiple item). Put forth countless hours into my shop making sure pictures, SEO, etc. was "perfect." It seemed to be going so well I took the profit I had made and invested a ton of money into a huge assortment of craft supplies, a Circuit, heat press machine and everything I thought I could possibly need for a successful Etsy business.

I placed an order, then was contacted by the seller to say the order did not go through. I tried to explain I had a confirmation but she insisted I must do it again, which I did. As it turns out the original did go through but with another seller for the same item. And then that order took 30 days for me to receive it as it was missent. So now I have 2 identical items and paid for 2, and I only need 1. Etsy will hold no responsibility for the double order, only giving the same not really our responsibility answer as described by others. My advice is not to shop Etsy.

They are very very rude in and not professional. To have a business that you can communicate with is asinine. I have been on eBay for years... when there is a problem you can speak to a human... may have to get through a language barrier... but they are human. Esty seem as though they do not want to make money... shutting people down when they are generating money on items they are truly making. What gives Etsy the right to think one is not making them. I was shut down as well as many other and they made money on me as well. I made the wigs I sell and the jewelry earrings. But you know... their lack of professionalism will eventually catch up with them. And yes I know many of the people selling on Etsy. I know first hand they are resellers. They stopped my income this Xmas as well. But it is ALL good. Etsy days are numbered. I am actually glad to be rid of them. Go to Bonanza.com... good site.

Terrible service. I ordered a shirt on the 2nd of Dec. It did not arrive until the 3rd of Jan. It was suppose to be a birthday Christmas present. The seller (**) of the shirt only responded to 1 of many messages. I could not get a tracking number, was only told it was coming from uk and to be patient. I started a case with etsy and was told I had to wait a week before I could escalate it, after that week I was going to have to wait another week before it could be resolved. I strongly suggest not to order thru this site.

Renae ** at renaestreasurechest - jewelry vendor. Item was not delivered, she cannot supply shipping info even though she promised she would, and will not refund my $ unless she gets the item back. I'm out the item and my $. She was slow to answer my first emails. She told me I was cheap because I took the free shipping and blamed holiday mail for all the delays! It's been 3 weeks! I have all the emails as evidence.

I was injured by a antique metal phonograph that was sent to me without packing material in the phonograph box. When I opened the antique phonograph box, broken record shards, rusty needles, screws and the reproducer metal head fell from it. I was injured. It was like the Etsy seller sent me a type of bomb. I informed Etsy what this seller had done.

If your seller dupes you, you are out of luck. Etsy will NOT help in any which way. By and large, Etsy works if the sellers care about their reputation. Etsy has a terrible system where they protect the sellers and not the buyers. I lost several $$$ because Etsy would NOT help me get my money back for a damaged item shipped to me. My advice: AVOID ETSY. Find the seller and the item - message the seller directly and buy from their website if you must. I refuse to support such a terrible business.

Libelled by Etsy - Received a very curt email from Etsy saying my shop was being closed down and my account suspended due to copyright infringement. Etsy refused to provide any reply to any request for proof or evidence to support their libel claim. Quite amazing given I've never even had an Etsy store. Not only terrible customer service but they are libelous accusing their customers and providing no avenue to prove otherwise.

I ordered these items on 11/3. They were mailed out 11/28, tracking was provided and anticipated delivery was 12/2. 12/9 I contacted the local post office and placed tracking on the item stating it was missing. I also went online and placed tracking with email and text updates. On 12/10 I submitted a missing mail request. I contacted the seller explaining what was going on and her response was "once it's shipped the seller is not responsible." She would not believe that I submitted tracking requests and called the post office stating "tracking is not showing, that there was a call made and asked to track" even though I submitted screenshots of the confirmations to her. Then her response became "it went missing somewhere near you." Missing is missing regardless.

I placed an order, never received confirmation or a tracking number. Since this order was a Christmas present I started to wonder about my order so I called the company and left a message. My husband also called. Both calls no return call. I also e-mailed Etsy 2 times. Also no response. This sent me a red flag to check my credit account. It turned out not only did they charge my account they also put a recurring charge where I would be billed $28.59 each month. This company is a scam and should be put out of business, also criminal charges. I also saw on the news yesterday that Esty plans on opening stores. They need to be stopped. This company is so bad they deserve 0 stars.

Regarding my Etsy account, my email address was changed without my authorization. Consequently, over $300.00 of Etsy merchandise was charged to my credit card this month (December 2016) without my authorization. I contacted Etsy by email, but their only response was that they would look into it. I have heard nothing further. I will never order products from Etsy again and will share this experience with family, friends, and business associates.

I tried to order an item and ran into a circular loop that had me unable to change credit card numbers. Repeated e-mails and attempts to ask for help were ignored. Extremely frustrating. I gave up and cancelled the order. Just awful.

I opened a business at ETSY and after 2 years when my shop was doing well the closed me down with no warning claiming that my products did not meet their handmade Policy just before the holidays. They would not work with me to get the matter resolved. When I told them that most of their accounts are selling product from Ali Express and EBAY they said they did not care, that I was to follow policies. This company is the worst company I have ever known. No Ethic and with no shame. They even have a department called the Integrity. Wow they have some nerve. They have 2 sets of rules and very unfair with their customers. Be very careful with this company - no morals.

I purchased a dress and shirt from a seller at Etsy. She made these items and sent to me. I told her what size and she insisted I give her my measurements. I gave. She made. They were the wrong size. I couldn’t get the dress over my hips to try on… and the shirt was skin tight. I contacted her for fix. She agreed to fix… it cost me almost $100.00 to send back to her, while it only cost her $30.00 to send to me. She wanted me to pay for the return back to me after she fixed. I told her I would give her the $30.00 and let her send rather than I pay outrageous charges to have it picked up... She acknowledged that she received my goods, but never contacted me to send back. I contacted her many times and no response.

Etsy closed my shop for 'not selling handmade items'. I sell faux fur cosplay tails, I can't even contact them to send photo of me making the tails as proof. They have ignored my emails and have taken off the request a phone call facility. It's no wonder their share prices are dropping as their customer service is horrendous. It's 4 weeks until X-mas, I now have no income as I worked on Etsy full time with over 2k sales to my name. Thanks Etsy and shame on you! I intend to share this view on every possible review site and social media to spread the word. Feel free to message me and vent fellow ex-Etsy people.

Was shut down with no explanation, loss of income and no reason why. They say my items are not handmade. Don't quite understand their handmade policies as there are a lot of sellers on there that are buying from Ali Baba and reselling and a lot of wholesalers that are using others to resell their products. Etsy have no morals and no ethics and feel that they can open and shut shops as they see fit with no thought for others. Etsy has one rule for some and one rule for another. Was not going to review them but they need to know how many peoples’ lives they are destroying and hopefully someone will have the courage one day to take them to court.

My credit card information was stolen and and the thief went on an online shopping spree. One of the things they purchased was something on etsy.com. Etsy, however, does not have an working phone number online to call so I can try to find out where the items the thief purchased was being shipped to. Now I am completely distrust this website due to lack of a proper customer service phone number.

Prior to April 2016 of this year, I was making an extremely comfortable living with my Etsy shop, which has been opened since 2011. So comfortable, in fact, that I quit my "day job" completely and my entire household could live off of my Etsy income alone. Unfortunately, as of April 2016, Etsy implemented extreme algorithm changes that essentially "spread the love". In other words, despite good pictures, good SEO, or good tags and titles, you can be pushed down by Etsy in search in order to give other sellers a chance to sell, who may have horrible pictures, horrible tags and titles, etc. This has caused most Etsy shops, including my own, to lose somewhere between 40 to 60 percent of their revenue. Successful sellers are now having to go find outside work because Etsy is artificially manipulating the search algorithm to fit their own agenda.

I bought 3 dolls from TheCrochetMagicShop, www.crochetmagic.com.au and doll measurements were wrong by 3-4cm and custom-made eyes were warp shaped instead of nicely round. After opening case with Etsy.com as seller was rude, would not admit any mistake in measurements or do a partial refund. I have been waiting for a decision for soon 1 month. Etsy has been asking for pictures from me non-stop with no decision made. I suppose they just mean to ask me for pictures 10,000 times without making any decision. Would advise not to buy from Etsy.com as it's hard to get any refund if item is not as described.

Much like Etsy's relationship with its buyers, they treat their sellers with just as much neglect. Setting up an account is easy and the site looks very inviting with its sea of "successful" sellers. But don't be fooled by this mask. Etsy has a reputation for ignoring their buyers and neglecting their sellers. When it comes to provably false reviews and policy violations, Etsy is the first to refuse to enforce their own policies. Contacting the support team for any problems you may have is also a challenge. After opening 33 tickets on their support page and sending 21 emails to their support team, eventually (2 weeks later) I get a response from "Kieth" whose response in short was basically, "we don't care, hope you understand." If you are looking for a selling platform I strongly advise looking anywhere else or seriously consider your own website and investing google ads. You will be much better off financially and will benefit from a much more stable business.

I purchased a custom item from WORDOLOGY and her name was Marina (If that was even her real name). It has been over a month and nothing. I also paid her an extra $50 via PayPal. I ordered this on 10/11/16 and it is now 11/7/16 and I tried to contact the seller via Etsy and she does not exist anymore. There is NO customer service number for Etsy so basically you write them an email and they call you back. This is the worst experience I have ever dealt with. The post office says it was shipped on 10/21/16 and it is still in Chicago but where is it? And investigator also contacted me from USPS and they have no clue where the package is. What is going on?! Needless to say I am heading to my bank now to find out more information. If I can give ETSY zero stars I def would.

I purchased an item on June 28, 2016 from TreasuresBoutique24, Appalachian Artisans, Martinsburg, WV. They claimed that they had sent the product in August and it was returned because of damage in August. They agreed to make the product again and resend it. It is now November 5, 2016 and they have not sent the item or responded to my e-mails. I contacted Etsy. They claim that since the company claimed they sent it July 15, 2016 and the 60 day complaint period was up, they would not pursue the claim. No proof was needed by Etsy that the company actually sent it. They just took their word.

My shop was shut down like so many other complaints on here. They said "it was due to a copyright issue". Well, what if you know the items in question are in fact not copyright, if you can't actually find it, the person claiming it doesn't respond, and changes their email to anonymous. Etsy doesn't ask you anything. They just take "someone's" word for it. That "someone could be a competitor trying to get rid of you, your ex friend, boyfriend or anyone really. You could stop reading this and go put someone and their shop through the ringer, and the third time they will be closed. That's it. What a horrible way to conduct a business, no integrity at all. Etsy has no idea who they are or what they stand for. Also, I feel as though it's kind of a scam too. They took my digital files. I am a graphic designer who paints one of a kind unique clip art, that can be used to make invitations, and so much more.

This review is regarding the actual Etsy online shop company, not the many sellers that use the vehicle to sell their products. I've only had good experiences with the sellers. The Etsy company is at best DMCA troll lackeys and at worst, scammers of their own sellers and those who use their service to sell products. They issue "warnings" to sellers about their products that other companies and copyright holders claim to "infringe" on their holdings even when said item may be a resell of a used vintage (1970) item (completely legal), and offer no recourse and vague legal path to lift the warning. The seller on Etsy is at the mercy of the copyright holders whose lawyers (many which are keyword bots) are more interested in issuing warnings to abuse DMCA instead of treating each unique case on a case by case basis.

This is horrible. I don't understand why Etsy is allowed to remain in business. I am so frustrated I'm in tears. Not only does the processing go on for days, they don't tell you your order was canceled until you're expecting it in the mail. They literally ruined my wedding. How can they stay in business when you can't buy anything. I contacted my bank and they took the money out 500.00 and then canceled my order and it is impossible to get a hold of them. Now I can't get my order number because it says I'll lose this review. I bought hair extensions from van glam house of beauty in San Diego CA. Then the lady suggested I reorder it so I tried again. That is my new order number.

The policy of not being able to leave a review after 60 days is ridiculous. My item took more than 60 days to arrive because it had to be sent back due to it being faulty and Etsy's response was that there was nothing they could do. This could potentially mean that many of the poor reviews for different vendors never even make it onto their page rendering the whole review system unreliable. Throughout the whole process the customer service team clearly didn't want to have to deal with any problems and were unhelpful throughout. I would not recommend Etsy to anyone and am going back to using more reliable services.

Confusing delivery date and unfair cancellation policy. I ordered a timely product for an anniversary gift. It did not show the delivery date until after I placed the order. Since the delivery was too late for the gift, I canceled the order within 2 minutes. They charged me $10 for some tax reasons. I have purchased hundreds of items online. This is the first time I encountered this unfair situation. Just want to warn Etsy customers.

We did not receive our order. Etsy does not answer their phone. No voicemail, and no way to contact them other than a very frustrating do not reply email box. I don't know how Etsy is still in business and wished that we had looked at their negative reviews from this week alone before placing our order. We will dispute the charges on our credit card and never shop with them again. Shame on them.

This company is the worst! Bottom line they "opened a case" and closed it within SECONDS. There is NO CONTACT INFO... No tracking info... When I did try to report TWISTEDPURPLE.COM they gave me one person's name to contact but with no email address or phone number! BEWARE OF THIS COMPANY... Going back to Amazing Amazon.

False claims for shipments and blames customer. I ordered an item from this company and it said for 1-2 business days, pay $6.50 which I did and this was on the weekend that I ordered from. I knew it was going to be sent out on Monday and it was but when I went to track the order because I haven't seen it come in, all of the sudden it said 2-3 business days. I contacted them and they kept saying check the first message that they sent me. I told them that the website said 1-2 business days and she wanted to keep arguing with me and being very unprofessional and start yelling at me. I would NEVER order from here again.

Ordered jewelry for our daughter from Etsy, supplier in the U.S. called ArtifactsNRelics user Artie. Aside from the excessive cost of postage and it being tracked as arriving almost six weeks later and raising the issue of the item not arriving at all, they immediately state it is not their problem and there is nothing they can do.

Etsy seller messed over the wrong chick by selling and taking payment for products she didn't even have! On Sept. 26th I purchased 5 personalized water bottles for my bridesmaids gift packages and the seller advertised that this product would ship within 1-2 weeks. No problem as I didn't need them until November 3rd. 3 weeks after my purchase, while wondering why I hadn't received anything I log onto Etsy to check on the status. Well, what do you know? The seller sent me an email an hour before I logged in to check the status, and she says "sorry for the delay but I haven't received the bottle from the warehouse yet but that they should be ready to be shipped on October 31st." Then she offered a refund if that wasn't going to work. Are you kidding me! She let 3 weeks go by before informing me she didn't have the items I paid for, when she advertised them to be shipped within 1-2 weeks.

For the second time in 2 years, Etsy requested photos and explanations of how I make my own products. The first time everything was approved. Now, they are claiming that they can not verify that my products are handmade since I have a shop and I have 4 part time employees, all of which is accepted practices according to their rules. I complied with all of their requests for information and photos with dates in the pictures, and they say it can not be verified that I make or design all of my products. I design all of my products and always have done so. I draw the designs for embroidery and screen printing and all of my appliques. I even make my own patterns... I use no blank products or blank clothing like so many others on Etsy are doing. They just embellish other garments that are made in mass produced factories. I have never done this.

I recently opened my seller's account with Etsy. I have spent countless amount of hours listing my items not to mention paying 0.20 cents a listing which adds up when you have thousands of listing. I woke up today and logged in my account and BOOM! YOUR ACCOUNT HAS BEEN SUSPENDED!!! I did not get an email explaining why either like they said I would. Now, my account is new and I have not sold anything for anyone to complain. I have sent Etsy over 40 emails and they just won't respond to me in any way. BAD COMPANY.

Etsy is a horrible place to have a business. One good thing I will say about them though is they are good at stopping scams. After trying to sell my phone from my Etsy shop there was a transaction that took place, which took them about 4 days to verify. During the four days I was agitated and emailed customer support several times with no reply from them. Some of the emails I sent to customer support stated how frustrated I was with them and that I couldn't believe the lack of customer service they offered since they never responded to me.

I ordered a wedding cake topper, the seller (Lasaredwithlove) just placed it between two pieces of cardboard and shipped it like that without writing fragile or don't bend. (Not that would have helped, it should have been packaged better.) When I received the product, it was broken. The seller was rude and I was getting nowhere with the seller so I opened a case with Etsy. Etsy said the seller cannot be held responsible. Really???!!! So I can send a product just by putting some tape around cardboard and if it is broken it is not my fault... really? And the seller of course did not insure the product because I didn't request that.

Sellers, beware! If you have nice stuff to sell, don't go to Etsy. There are much better places to list your products. It takes a lot of time and efforts to start selling on Etsy and build your reputation, and one day these unprofessional people will simply shut down your store because of a jealous competitor. Seems like Etsy "professionals" have no clue in the products listed and sold at their marketplace. Horrible customer/seller support, they coming up with nonsense reasons not to re-open your store. Don't waste your time!

I'm very much into planning and bullet journals, so I buy a lot of stationary items. Etsy is wonderful if you don't want the run-of-the-mill generic items that are bought at your local stores. They have great custom items that are very unique. With that said, I submitted a decent order to ** (who specializes in washi tape, stationary items and such). In the shipping tab, she states that she will ship her items between 1-3 business days. Great! I make my purchase. It was a Tuesday, and by Friday I haven't received a shipping confirmation email.

I have purchased several items from this group, from Minion shoes to a phone case. The items shipped timely. Both items were beautiful but neither lasted very long. Shoes paint wore off within 5 times wearing it and phone case cracked within 2 months, and I haven't dropped the phone. I will use the site for beautiful items but I will not expect top quality.

I've purchased from several different sellers and have had a wonderful experience all the way around. Lunch totes, badge/ID lanyards, clothespin bags, purses, etc! The items are higher quality because they aren't mass produced. The sellers actually care about their customers. Speedy, more than reasonable rates on shipping, carefully packaged, fast/friendly responses from sellers when you have a question. Custom orders are received lightning fast. Add to cart. Enter payment/shipping info. Done. Unless they offer custom work, then you contact the seller and they work hard to accommodate you. It's an awesome place to shop. The sellers are great and the products the same.

I ordered a set of pillow shams on 9/8/16. I finally reached out the seller on 9/19/16 about the shipment. They responded by saying my shipment will be shipped out the day. It was I never received my package. I tried to contact the seller and customer service multiple Times. No response. Please don't ever order from this company. They need to be out of business asap. They need to be sued.

We had been selling for over 1.7 years on Etsy. We had a 5 star (perfect rating) and never not resolved cases with our buyers, but this one buyer (who obviously received their package, but wanted to get it free) complained and complained to Etsy. We stood our ground (proved our case - with tracking number and all) and defended our policies. Etsy admin said none of what we showed was valid (which it was if they had taken the time to actually do their job and look compare the receipts and tracking number) and our policies meant nothing.

I ordered a dress from Etsy and after a week I noticed I hadn't received a notification that it had been dispatched. I contacted them and they advised they had been at a wedding the past few days and had a closed down and had a backlog of orders. They said they would ship out asap. I questioned why it took so long and they basically said they had 3-5 days to pack the order (which was not noted in their shipping information on their website). Noting that it was the 5th day she replied back again and said we will pack it today. I know that if I had not of contacted them, my order would not have been sent that day.

I am both an Etsy customer and a customer to the shops on Etsy. It's a little odd to me that Etsy would seem this many poor reviews but I guess more people are motivated to leave bad reviews than good so this seems a little inaccurate. People who purchase on Etsy should review the shop they are purchasing from. You can easily see the stores reviews as well as the number of items this store has sold. The specific items they have sold and year in which they opened the store are also readily available. Etsy does have support and I have had to request a phone call at least a dozen times so they have ALWAYS called back in an hour or less which is what they assure you they will do.

I had a seller account with Etsy and out of the blue with no warning (although they did say they had sent an email) they suspended my account. When I email for the reason they said they could not disclose but had sufficient evidence that my company was link to another Etsy account... This is completely not true, when I asked what lead them to believe this I was told again that they had sufficient evidence that my account was linked and that they would not reply again! Completely rude and shocking that they can get away with this. I wish I had seen these reviews before I had put so much effort into my shop only to be closed by a rude, unhelpful, crazy company like Etsy. So if you're thinking about opening a shop please save yourself the hassle and DO NOT do it. They are holding 4700 for 4 months and they will not answer a single email. I am going to call them to see if I can get any more sense out of them on the phone.

This is an awful site. It is awful to sell on no views, no sales, it is awful to shop on--just about everything I bought was thrown into the trash over the years. The buyers are crazy but the sellers are crazy too. One of the worst experiences of my life. Don't sign up for an account of any kind. Sorry I did. I wish I had never hear of this site before. One of the worst out there. Avoid. Avoid. Avoid.

I set up an Etsy account per the recommendation of a friend. This service is the worst customer service I have ever seen. I tried to close my store but could not easily find how to do that. I sent in several complaints to Etsy and all they promise to do is call you back. They have no direct company contact info and after several days call you back once and that is all they do. Terrible service!!! Don't waste your time with this website. Total Joke!!! Worst I have ever seen. Want a good experience go to Amazon.com.

Very true, and the most overlooked or discounted fact about Etsy is that the seller has absolutely no control over their store. I had a very and experience after selling for almost a year, I encountered a tough client who, even after three months of making changes and accommodating her, was not happy with the outcome that she approved in the first place, and she filed a complaint against my store, and Etsy shut it down! I mean, where is the loyalty to the seller here, just the word of any random customer can cause your livelihood to stop? I was contemplating quitting my day job but thank god I didn't cause where would I be!!?

I just purchased a piece of untreated ice jade through Etsy.com. I am very disappointed when I received the item, because it doesn't look like real ice jade at all. My daughter even asked me whether it is made by plastic. I told her that I paid more than $100; however, the item looks no more than $5. Anyway, this is the first time I brought a piece of jade from Etsy.com; also it is the last time to buy. I am no longer trust these sellers. The product description is total wrong and this seller is dishonest.

Etsy shut my account down because I reported suspicious activity and it was, someone from Etsy Ireland had my account info and had my funds scheduled to go to their account, and my email address was changed. Then etsy want me to continue listing items and they hold my money until next year, are you kidding me... they are a trip to rip you off.

Let me just start off with I was a seller on etsy.com. My brother in law had helped me and my wife set up an Etsy account to help us make extra money for our family. We had our shop open for about 1 1/2 months making a little over $1000 the first month and on our way to $1500 the next month. Then Etsy suspended our account because my brother in law's site had a claim against it. They are claiming that we are the same, but he is in CO and we are in TX with separate emails, bank accounts and everything. The only tie is that he helped us set up our site and he is my brother in law. Now they won't even talk to me and you cannot talk to anyone everything in done by email. So I was forced to either refund the outstanding orders we still had or fill them, out of our pocket. Let me just say that they have $683.53 of money that I may or may not ever see. I will never sell or buy on Etsy ever...

I purchased this listing from this seller on June 10th from Etsy **. I was then put on a three month payment plan that is outlined in this email message to me: "Hi. Thanks for letting me know. That is the Silver E-commerce design package: **. This package can be split into two or three monthly payments. You can of course pay the amount sooner otherwise there needs to be at least one payment made each month. You choose the amount of payments (2 or 3 in this case) and the amount will be split evenly. There is a processing fee of $20 / 15 applied on top of the total amount of layaway payment plan commissions. Your website will become active before you pay the entire amount but if for some reason you fail to make the full payment it will deactivate completely. To start simply let me know the amount of payments you wish to make and I will publish a listing for you. After that I will provide a questionnaire to fill out and secure your slot."

Pretty ridiculous that they limit what kind of items can be sold. They closed my account because I wasn't selling "vintage/handmade" items, and threatened future action with a pretty rude and intimidating email. So what if I'm selling seasonal items? I'm giving you your ** commission and fees, so what gives? NOT TO MENTION, what kind of online shopping website doesn't have reliable customer service? Took me awhile just to find the number. The hours are also not accessible at all. Others sell non-vintage items and haven't been reprimanded. Don't sell here unless you want to deal with ** customer service representatives and pretty rude employees. You'll have a terrible experience.

I have been an Etsy seller for somewhere near ten years and operate two vintage shops. I have read through some of the reviews left here for Etsy, and I am saddened to read about the service that some of the buyers have been subjected to. The lack of support that Etsy provides (no contact phone number, the delay in responding to issues for sellers and buyers and, reportedly never responding in some cases, etc.) is disturbing. The recent payment processing issues have also been a nightmare for many sellers and buyers. My sales transactions were not involved in that fiasco, however, as I use stand alone Paypal only and do not use Etsy's payment processing plan. Then, there was a recent billing/payment fiasco with Etsy where many buyers were charged multiple times. Etsy stated these fiasco issues were a fault of its payment processor, Worldpay.

Avoid etsy!! I hate having to say this as both buyer & seller on there as I like to support the handmade businesses on there and have purchase unique thongs. But if you get scammed by a seller you can then expect the same from etsy... I purchased two swimwear items from a shop called Columbian swimwear. I was told items would take up to 20 days. They never came so I contacted seller over a tracking number he said he would get it. Went back next day after to check for it, seller had closed his shop down so I opened case. Seller replied once I have. Today received package, 32 days later, containing one wrong item & one missing. He also postage declaration shows he posted it 2 weeks later than what he declared to etsy.

The title says it all. After a decade of selling on Etsy they closed us down for "intellectual property infringement" for a design that as of today is being sold by hundreds of customers in one variation or another. I contacted them and told them this is a huge hit. This is over a third of my family income. That over the course of ten years we have established many repeat customers, wholesale accounts, designed and filled custom orders, and have one after another positive reviews coming in daily. And like I said before, the design that was the problem is being sold by hundreds of other sellers. This is the scenario every single time I have been "reported". I go and search and right there in front of me are hundreds of similar designs.

I ordered a pair of fur slides off etsy from a seller (2kruical) as the seller advertise some Nike flip flop. But when I received my order the flip flops was in branded, the fur was ripped and glued on. The seller also deleted his or her account name Deanna. I was scammed from etsy. Do not buy from them...

I bought a box set, of, Colored Copic Markers Set Double Head Pens Highlighter Markers Copic Pens 36/48/60/72 Marker Highlighters Permanent Markers Interior Design, for US$52.90 from Etsy. The trader who sold the product happen to be in China. I purchase these items in May 2016. I paid through PayPal. The shipping time for the product was 15-30days. We are now in the middle of August; I still have not received the item. When I emailed, Etsy, I was referred to the trader. So, I emailed the trader in June, who then replied me back and said the items had been shipped. The trader even sent me the delivery tracking number. However, when I tracked the item delivery times, it is showing the item was delivered; to an unknown address.

I bought a leather pouch on the 7th July. The seller told me payment hadn't gone through so I tried another card. That didn't work either. I found on their website they were having trouble with processing payments. Then on the 12th July it was processed. Then also on my other card. So I cancelled one of the payments, obviously I didn't want to buy it twice. Then both cards were again charged on the 18th. By the 22nd I had my first refund from the second incorrect charges. Now it is the 14th of July and an email was sent 8 days ago saying I will get a refund in 2-5 days or 'up to 50'. This is month or so from the original charges. Pathetic. Customer service either didn't reply or sent auto-messages. Think I will be going to my bank. It's just not acceptable for a big business. Great seller but shame I won't be buying there again.

Over the last year I achieved almost 1000 sales and had excellent customer reviews. My selling account was shut down after my account received a few complaints from corporate trademark holders. Etsy does not provide a recourse to dispute the complaints against your shop and Etsy does not provide a way to talk to an actual human to state your case. These complaints and the shut seem to be completely automated. All the while I see dozens of other shops selling the same products as myself. If you are reading this and sell or want to sell on Etsy be aware and don't put all your eggs in one basket because Etsy will smash them.

I have been a buyer and seller on ETSY since 2008. Recently in July 2016, Etsy has double billed customers using Worldpay as their Payment processor. Etsy then went on to spread these double billing issues out so it was not obvious at first. Charges would return again hitting the merchant (FVF) and customer with up to several weeks in between.

I ordered a $400 ring on Etsy and had numerous issues with the seller "Holzringshop", such as poor or no communication, a whopping 4 and half month long wait time, and severe unprofessionalism. Etsy refused to let me refund the purchase even though I had not received my item and furthermore would not allow me to leave a review to warn his other potential customers. Suffice it to say, I won't be shopping with Etsy anymore.

I placed an order from happybugdigital.com for parchment paper. This was on August 2nd. It's now August 8th and every email (repeated) to this company has been ignored - no responses. I guess happybugdigital is very busy for the holidays. I tried calling customer support AGAIN with Etsy and no avail. The woman did call and left me a message. The email I received from Etsy said this was a digital purchase (whatever that is - explain before purchase because I don't know what this is). All I want is my order - just ship it... more importantly, but good luck getting a live person at Etsy. Etsy, you are not what everyone makes you out to be. I will NEVER NEVER use either incompetent company. I will make sure many people are aware not to use either happybugdigital or etsy. What goes around comes around. You don't communicate, so I'll handle.

Etsy's policy for problems with other sellers is "work it out with the seller!" This is so unprofessional to tell people to solve the problem themselves! My shop was reported repeatedly by another seller who sells similar items. Etsy does not investigate the claim. They just remove the listing, and tell you to "work it out" with the person who complained. After several reports, (even though they were false) my shop was shut down without warning, or specific reason. They tell me I can appeal, but there is no link to file a claim. All I could do is send an email, which got me a response for denial to reopen again with no specific reasoning. Basically because someone else said I did something (that I didn't do) so, I got punished for it. Again, they told me to "work it out" with the person who made the claim. Ha! The person who made the claim made it their personal goal to shut me down! How would THAT help??

A family member purchased a Hard Case laptop cover from CaseGear through Etsy. It arrived from the Ukraine & is probably worth $1.00 at best. The item did not come with a receipt, return information or any way to return the item. Etsy has no contact information available for themselves or CaseGear. I doubt that CaseGear is even a legitimate company. DO NOT trust Etsy or CaseGear.

I have bought a few nice items from sellers on Etsy. When it works, it works. I had the misfortune today when it did not work -- when the item did not match the picture. I learned that there is no customer support. I have googled trying to get an email address. I have looked at Etsy's instructions for obtaining help and their instructions are wrong -- there is no way to follow the instructions despite trying over and over to do so.

I have purchased a dress and earrings from separate shops on this site. The custom dress I spent nearly $200 on came shipped in a plastic shopping bag. It arrived late because the shop owner did not ship when she said she did according to USPS even though she had me pay an additional $40 for shipping. When I reached out to get information about when my package would arrive all communication stopped. I reached out to Etsy who offer no assistance. Their customer service and case system is a joke. Eventually I received the dress which was nothing like what was advertise. It was several different pieces of material stitch together and the front of the dress was exactly 2 feet longer than the back which was floor length if you can imagine.

When you type in antique or Victorian jewelry you get all this really cheap new jewelry that nothing like antique jewelry. What a waste of time and false advertising. I might as well go to eBay.

I thought my experience would be similar to that of Amazon.com. It was awful and I wish I'd read these reviews prior to using the site. The product I received was damaged and I tried to exchange it. The seller refused and said, "It's right on the shop page that all sales are final." She was uncooperative and customer satisfaction had no impact, whatsoever. There is no way to contact Etsy directly, to get customer support, or even leave a review. Never again! Buyer Beware! And if you do shop there, do not buy gemstones from the shop AriAria.

I've been Etsy seller for couple years. Long story make short, Etsy has no phone support for buyer or seller and force to close the seller account without notice. They only wants to make moneys and hired most part time employees and customer support is really suck! They collect money from seller for view their products on google or their own promote listing section for seller but it is not much help for sellers sales. This small company wants to be like ebay or Amazon but any of them doing business like Etsy. Do not sell on Etsy! You will not make money but Etsy.

This online shopping is HORRIBLE. NO REFUND, NO CUSTOMER SERVICE, NO REFUND, and the worst of all the seller refuse to accept the return of the item. I bought a glass pot but it has Teflon which is NOT healthy. If I have read some of the complaints I wouldn't got to this issue.

I bought on Etsy, the vendor could not deliver and promptly refunded my money. I was told that Etsy were having problems with their system. I have spent over 2 weeks following up with Etsy and they do not even bother to respond to my e-mails. The last I heard from the company was from a person called "Chris" with no second name who is supposedly a manager of ''Seller Services Support''. His response was a generic "Thanks for contacting Etsy Support. I'm very sorry for the delay in processing your refund. We're continuing to work or to resolve this issue and refunds are being processed on a rolling basis. Once processed, you'll receive your refund within 3-5 business days.'' I have been checking my account since and still nothing. Etsy have not bothered to respond to any of my further enquiries. I just want my money back! Totally disappointed and frustrated.

Etsy sucks. They have the worst customer service that I have ever seen. If you have a problem, they don't help. You must resolve it on your own. Refund? I have been waiting for 2 weeks and still no refund. They continually say that their third party processor is having difficulty processing refunds. Not my problem. I personally will never forget this experience. I will never ever shop on this website. Amazon, eBay, Bonanza all are better websites, that appreciate and support their customers.

I have found that most if not all the 'Psychics' on Etsy are fakes, fraudsters and are just into trickery for a quick buck. Etsy did NOTHING to help when I complained recently. I am not sure who leaves good reviews for these people but in my experience there is not even one good 'psychic' there. eBay got rid of these people for a reason, so they all went to Etsy. After reading the other reviews here about Etsy, I will not buy anything else on that site.

I had cancelled 3 purchases on Etsy.com, and the vendors had graciously processed the cancellations. I knew I might have to wait a little longer for the refund to arrive as Etsy was having problems with its third party payment processor. I needed the funds and was checking my account frequently to see whether they'd arrived. Saturday July 16, I woke up to find out that all three charges had been DEBITED - not refunded - to my account. I had paid for all three cancelled purchases twice, without authorization.

Vendor was nice about refunding me for a (very petite fitting female) shirt that was ordered. The refund took so long then received an email last night saying it had processed in full... Received another email this morning saying it was refunded incorrectly as complete amount should have been only a partial refund. I was not told this at time vendor agreed to refund and I will be charged another $4.00 to make up the difference. I will not be reimbursed for shipping that was $4.00 for a thin and small tshirt and was only shipped in an envelope! Will NOT use Etsy again and sorry that was my first time. BTW vendor states IF NOT SATISFIED return for a full refund.

I was promised delivery within a week and paid for express delivery but I did not get the item for some weeks and then had difficulty with customs as I am in the UK. I had made it clear that the dress was to be used as a costume for a play. I found the shops attitude totally unhelpful because the dress did not arrive on time for the play so was no use to me. They refused to give me a refund. Some time has passed but they knew the circumstances and this is a bullish attitude. They still sell this dress and it would not be a hardship to them to accept a return. As it is I have lost an awful lot of money on wasted postage and customs fees and I would still have to pay postage back. I would not recommend buying from these people at all.

I was looking for any Seahawks vintage. AMANDA ** has a lot calls vintage but they have the new logos. They are NOT vintage. I am curious if these are real. It got my attention because I myself sells vintage which only sports stuff. I knew what vintage are. She has a lot of fraud on her site. She also have Seattle Mariners claimed that it was from the 80's but they never have that logo on the 80's. I am a collector and I don't like when someone posting misrepresent what they are selling. Be Aware what you are buying on her site. I'm a Hispanic and the Mexican Baja Poncho's that she says are vintage are new. You can buy at the store today or online cost as low as $10.00 again BE AWARE what you are buying on her site.

As a first time Etsy shopper I found the site unfriendly to the consumer. I mistakenly assumed it would be like Amazon and eBay. Vendor and Etsy policies are hard to find. There was no place I could leave a review.

Very bad experience. Complained to Etsy was forced to go through their complaints system including an escalation process which involves lots of typing and making photos to show very poor quality for Etsy just to dismiss the claim without any explanation or reason. The Etsy seller was PandorasClosetbyAJ... Best to avoid ETSY... PERIOD.

I have been a seller on Etsy for 2 years now. This is how I make a living, selling custom illustrated shoes. WHEN a technical issues arises which is very frequently, there is no way to get help. There are 2 options to make it appear you have support. One is "write an email to Etsy". The last email I wrote to them took 8 days to respond. 4 others went unanswered altogether. These were inquiries about a customer of mine, and we need help right away. I lost a couple hundred dollars due to Etsy's lack of communication.

Bought 2 shells on Etsy, shown was a Bear Claw sea shell. Has light brown markings on the shell. The shell arrived. It is total white. I bought a Squamosa Shell. Was not in Michael's description. It is perm. glued closed! I asked Michael to replace both shells. He said no... This is a bait and switch. MORE people should complain on FACEBOOK. Etsy is not helping me. I asked them to call me. I asked for their phone number. They gave me an 800. Tried calling for 3 different days. All you get is "We can't take your call right now"... These companies wants us to LIKE them on FACEBOOK. I am going to complain and keep complaining about them on FACEBOOK!!!

Someone stole my credit card and purchase several hundred dollars worth of merchandise and I have not been able to get ANY assistance or support from this website!!!

I ordered a custom crocheted dress from this shop. I corresponded directly with Mariam **. She suggested that I pay directly to her through PayPal, as the percent fee from Etsy was too high. I obliged, which in hindsight was a mistake. I sent her all of my measurements as requested. When I received my dress, it was nothing like the picture and was at least 2 sizes too big. The yarn used was not in keeping to the pattern either. I expressed my disappointment to her and was treated rudely and reminded that it was a custom order and no returns. I did not expect to mail it back to Australia, however, it was not what you would expect for $300.00.

I have order two items off of this website from two different buyers. Both items were broken or chipped. These items were not described this way, and it seems like the pictures were taken prior to damage. One item was truly broken in half and it was packed that way. I would give them a zero rating, but that's not allowed.

I attempted to post a complaint against a seller regarding an inferior product I ordered from the seller PearlsGemsnCrystals and my post was immediately removed. Consumers do not have a venue of recourse against an unethical seller on Etsy.

Last December 10, 2015 - I opened my shop on my 40th birthday and I sold more than 150 sales since then. Now, Etsy shut down my shop without any notice or warnings. I've checked emails, Etsy never sent me any warnings or notices why my shop shut down. I attempted to contact Etsy since three days! So Etsy has poor customer service, it has no phone numbers or business address. It broke my heart as my shop was first opened on my birthday. So I already opened my shop in Storenvy.com and Ebay.com to start over again with my products. If you are planning to open a new shop in Etsy, don't do this. I'd recommend that you can open your shop in both Ebay.com and Storenvy.com, they both are wonderful customer service and they have confirmed phone numbers + business address.

I purchased an item as a Mother's Day gift - it was never received. I tried to work with the seller, the postal service and Etsy to find the item or to refund or resend it. Nothing was done. The item was never found, and frankly, may never have been shipped as the postal service had no record of it. I was astonished at the lack of support, or consideration from this seller and from Etsy.

If I could give Etsy negative or zero stars I would. Etsy will not list gift baskets or party supplies that I put together. Their customer service is sub par and prefer to delete listings you pay for and suspend your account without giving you an opportunity to delete or change your listing. They should refund the money and be friendlier and helpful. I will not recommend or purchase from Etsy ever again. eBay is a million times better.

This shop is selling garments that are for sale on Alibaba and has done nothing but spam products. I contacted Etsy about this abuse and still nothing has been done. They have 315 items listed and they are all nearly the same product! How can Etsy let a shop manipulate its market and provide such bad customer experience.

We produce the jeans in Russia, limited collections, 15pcs/style only. There were 3 items in stock, which we decided to put in Etsy for the first try. We were so happy to know about this website and excited to try how it works. I registered there first and my wife opened the shop with 1 product available. 5 min. after the confirmation email and Etsy service fee transaction the account was blocked without any explanations or notifications. My wife wrote the email to them immediately to discover the problem, the reply was copypasted from what they normally reply to show that the website is working properly - "You do not correspond the Policies." After checking the Policies carefully no crime from her side was identified.

I sell my jewelry and have had decent reviews except one. Though the picture clearly showed the bracelet had a specific clasp, after she received it, she complained about the clasp. I offered to fix it for free to what she wanted. She had already purchased a necklace and earrings and left a glowing review. But she made no attempt to contact me and left a very poor review which totally surprised me. There was nothing wrong with the bracelet and it was very sturdy and well done.

I placed an order for my 5.27.2016 vow renewal. I was sent a message the item would be shipped 5.30.3016. I requested to cancel. The seller stated she could complete by 5.20.2016. The topper was to be our initials J & S. Received topper initials L & S and it looked cheap for $149. Seller said need 14 days to replace??? After the event really I ended up going Michael's getting a $20 topper. Refusing to refund my money for panache bride mistake!!! Etsy closed the case without resolution. All I want is my $149+tax refunded.

The return policy is not listed in any way upfront. You have to go to the policy tab to get this information... which I didn't but I've never had a problem making returns. Also I ordered these items 6 weeks before needing them and had to contact them to make sure I got it on time. It arrived one day before... besides the shawls I ordered didn't fit correctly, the seller would not refund my money. I will never use this website again and I'm sorry I didn't read all the reviews beforehand. DO NOT BUY FROM THIS WEBSITE UNLESS YOU READ THE POLICY ON RETURNS... NO WAY TO DO BUSINESS.

Never buy from Etsy! I ordered a T-shirt (over $40.00) on April 28th and still have not received it, and today is June 3rd. I wish I had read all these reports before buying from Etsy. They have the worst customer service I have ever encountered. Etsy only cares about their sellers, because that's how they get their money, not from the products sold.

My son's first birthday is coming up so I found some really cute things on this site. The first item was a invitation. Tried to contact her multiple times for a week and she never replied. Finally complained to Etsy and can't make a claim till next week which is like 3 weeks after I ordered. They kept saying try to resolve issue with seller. Um that's kinda hard when they won't reply. So I finally contacted PayPal to get my refund. Second item is a smash cake outfit from a totally different shop. It's been 2 weeks. Finally tried contacting them 3 times now and no response. Etsy needs to do a better job at making sure their sellers are responsible and actually do what they say they will. Replying to their customers would be nice too. Will never go through Etsy again. I'm so disappointed.

I placed an order through Etsy. I contacted them stating I never received the order. All they said was you have to contact the seller. I explained that it won't allow me to open up the receipt. When you click on 'Receipt', it does nothing. I wish I had seen these reviews before I ordered from Etsy. Now I am out $80.00 with nothing to show for it. I will never order from them again! BUYER BEWARE!!!

Buying online is risky -- especially risky on Etsy. Etsy has THE WORST customer service. I actually think it doesn't exist and that is why scams take on their site all the time. I purchased a piece of jewelry -- promised to ship in 24 hours, didn't. Charged PayPal 3 WEEKS later... and sent me an EMPTY BOX plus charged me for shipping when post says "free". Etsy... round and round... nobody to talk to. Protecting the seller. Scammers find their way here. Why not. They are complacent.

I have purchased from Etsy over the years because I like to buy American Made goods. I purchased a lunch bag over a month ago. I had to follow up twice with the seller to get the thing shipped to me. I did get it and there's a tag that says this "handmade item" was made in China. So I bought a shoddy piece of merchandise for $12 that the seller probably paid $2.00 for. This is the second time this happened to me. From now on, I am specifically asking if the item was made in china. Because I will not buy it. I left a post on the Etsy forum expressing my disappointment and it was promptly removed. Be careful.