Etsy Reviews

This honestly felt like a scam. The dress was advertised using the exact same photos as a well-known bridal boutique gown, making it appear identical—just heavily discounted. That’s the only reason I purchased it. What I received was completely different in quality, fit, and overall appearance. It was clearly not the same dress shown in the listing photos. When I tried to return it, things got even more frustrating. I was told my account couldn’t be found, even though I only have one account tied to my email and phone number. Because of that, I couldn’t even move forward with a return. Between the misleading use of photos and being unable to process a return, the entire experience felt very dishonest. I would strongly caution others before purchasing from this seller.

I purchased a piece of wall art on Etsy that stated a 14 day return window so I felt it was safe to order the product. Upon opening the product, I immediately knew it was poor quality and did not appear as the Etsy photo. I immediately placed it back in the box and contacted the seller for return. After a few correspondence and her trying to talk me into keeping it, I stood firm and reminded her of the return policy as stated on the website. She then gave me her return address. It was in the county of Turkey, I was not aware if this prior to purchase or I would have never bought it. I took it up to UPS to get a price to send it back and it was over $1100.00.

The cloisonne pendant is beautiful and arrived quickly. Thank you Pat.

ETSY is HORRIBLE. I order a specific product and receive something remotely connected to what I ordered. They prevent communication with them to attempt a correction. I'm stuck with what they shipped.

Etsy used to be a great site. If a seller was scamming, you would get your money back. Now since Etsy (ETSY) Margin Drop and $106.8M Loss. Their new STRATEGY is to not refund their customer. Hope they go bankrupt.

I've had several orders fulfilled successfully with Etsy sellers, but there is one order I paid for and that order is way past due and I have not received any further communication from the seller, who seems to have disappeared from the site with my money. The site only offers automated responses if I try to lodge a complaint, and has even tried to sell me books about complaining (!?!) but I have yet to unearth an actual human response to my problem. Clicking the order number on the order confirmation message takes me to a page that reads "Uh oh! Sorry, the page you were looking for was not found." In the end I am out $30 bucks + shipping and I am giving up on ever seeing the item I "purchased".

Terrible customer service as a seller. You can't talk to a real person or anyone for that matter. They don't respond at all. You can't dispute claims against you. I'll be leaving soon. I'm a 4.9 rated seller.

My boyfriend opened up a shop with Etsy because he was designing sweatshirts and informed me that the people who were to make them didn’t ship to California. So he refunded the money and it went to Etsy credits he chose a different place to make the sweatshirts but then they wanted minimum $500 in his account I paid it and they wouldn’t let him make shop. So I had to cancel order. Etsy suspended my account for no reason with multiple attempt to get my money back I’ve gotten no response. I contacted the BBB also Etsy would not respond. I have like 70 bucks in Etsy credit that has been sitting there for about 2 years

Etsy's policies are never very clear. There’s a lot of inconsistencies in The sellers. I had one experience where knew Etsy turned out. The seller was in hurry and I didn’t know it at the time but there’s 100 day review. I believe the seller knew this and I was not told. She delayed my responses over and over, use excuses that she was sick, Etc., etc. Finally got to the point where it was past 100 days and I have no longer have any recourse, and I have two products that are unusable because they were defective and the seller led me on to believe it was going to be remedied. Very shady operation. Sellers can be in the UK or other countries and there’s no integrity of your accountability. 99%HANDMADE is one I would stay away from.

Etsy takes your money and never ships the item you tried to purchase and refuses to refund to you the money they stole. Etsy has absolutely no integrity. They are thieves. It is against the law to take money from someone's assets, bank account, and fail to immediately ship to that person the item that person tried to purchase. The lame excuses are despicable. The refusal to be honest is vile.

Etsy is quite an experience. They have sellers that can basically steal money from you and Etsy pretends that they have no phone number or any ability to help unless you go through their AI exercise. Terrible terrible company that is just taking commissions and allowing complete idiots to sell on their platform with no thought to the public. Great guarantee called the Etsy guarantee which means about as much as Monopoly money.

I had identity theft. A purchase was made with my information. All ETSY does is blow you off. They gave me the name of the individual, no one I know. I want to press charges and ETSY is no help. 6 weeks and still not resolved no matter how much proof I gave them that it wasn't me. I would not go through ETSY for anything

I'd give a 5+ for Etsy's customer service, and most of their sellers are reliable and offering unique items not available elsewhere. But when it comes to the sellers of dresses, blouses, etc. I'd say 'don't waste your time' especially if the items are coming from China. The pictures never match what you receive, and that's if you ever even receive it. They advertise items as homemade to fit you personally is a lie! They charge double for the same dress you can buy from Amazon. They come with the same tags, etc. so to claim personalized sizing is questionable. I feel this is their approach at justifying their cost. Just can't trust these sellers, and it'd be nice to screen them for future banning based on complaints/refund requests.

I ordered a charm bracelet on Etsy and did not realize my bracelet was coming from the Middle East. I’m now beyond the promised delivery date and I don’t expect to see it for another week. I don’t mind overseas as an option, but clearly show that before the order is placed.

Really a bad site. Treats there.... Treating sellers and buyers horribly.... The buyer has no say into anything. For some reason canceled my buying anything from site.

Many of the sellers on Etsy these days are little more than scam artists. Half of the things I look for are mass-produced in China and sold for double, or even 4 times, what they cost on Amazon. There are still some actual craftspeople selling on the site, and if you're careful and search them out, you can do OK, but before you order anything, do your due diligence. The product pictured at $300 is $40 on Amazon. Check Amazon and Temu, and you'll be shocked at the markup from some of these vendors. I rated them 3 stars only because there are still some good sellers there, but there are a lot that deserve 0 stars. I said "recommended," but only if you're careful.

This company is absolutely the worst company I've ever dealt with. Let me put it this way. Temu is some better company than this company so that should tell you a lot. It's just unbelievable how poor their customer services.. I ordered the same thing two times and it never got here and the credit that they gave me wasn't to the card I used. They gave me a credit for their store or whatever you call it so they can keep my money. I will never order anything again from these people.

Etsy is absolutely horrible. Needed the 9th edition MLA for college work, purchased it and was supposed to download. Guess what, no download. What a horrible way to treat a college student (or anyone for that matter) that needed that download!!! Many horrible ratings AVOID!!

I will never do business with Etsy again. Apparently they don't deal with problems and have no telephone number. They relay all comments to their sellers to deal with. My order went to Colorado and I live in Maine. I reached the seller (again, no telephone number) and he agreed to send a placement. It was never sent. I cancelled the order and waiting to see if I get a refund or not.

I sold hair extensions to a buyer on Etsy who later used those same items in a lawsuit against me while refusing to return the merchandise. The buyer made false claims and escalated the situation, leaving me without my products and forced to defend myself. Instead of receiving meaningful assistance, Etsy informed me that the matter was outside of their scope and advised me to resolve it directly with the buyer or through legal channels. There was no clear action taken to protect my seller account or address the fraudulent behavior. This situation caused financial loss, emotional stress, and a loss of confidence in the platform’s seller protection policies. As a business owner, the lack of support made me feel unprotected and unsupported while dealing with an obvious scam.

I ordered a package of very costly seeds $19.23 plus shipping. I just got my bill (no seeds yet) and I was charged $213.65 to mail these seeds from the USA. I am trying to get my credit card company to cancel this charge.

ETSY IS NOT SAFE. I was scammed out of nearly $4,000. I was a frequent buyer of high value items on Etsy, often sourcing expensive pieces for clients. This incident made it clear how risky that is. I will never jeopardize my professional credibility by recommending Etsy for anything again. Seller "SCULLTIQUE" scammed me (AND MANY OTHERS) using a known tactic: mailed a small, unrelated USPS item so the order would show as “delivered,” while a sofa was never shipped. The seller admitted this in writing, then disappeared.

Etsy security and customer support are both a big joke. I would caution anyone using Etsy never to change anything in your account, not your email, password, etc. If you do it will be flagged as suspicious activity, and the so called security will be for them to lock you out of your own account, and not let you back in regardless of what you try to do. This exactly what has happened to me. They just keep sending links to me that don't work, and ignore my requests to speak to someone. They are a real nightmare to deal with. If this their idea of help, no wonder so many are leaving whether willingly or by force, so you've been warned.

I have been a seller now for several months, all of a sudden my shop was closed because they said they needed more ID such as both sides of my real ID drivers License. This is to be used for airport ID only so I refused. They have my Social Security card, my credit card, my debit cards and my bank account information. Now my ETSY account is closed. They refuse to give me the remaining balance that is in my sales account. I am 85 and easy to find on Facebook or any search engine.

I ordered 2 items both t-shirts for an 88th bday/68th bday-I kept watching for delivery but nothing came. I was told that 1 of the shirts were cancelled because there was no address on the order. That order was cancelled by the seller and SUPPOSEDLY credited to my account. 3 weeks later ETSY is trying to say the problem is with my bank. I have checked so many time that I am going to resolve this differently. The other shirt will finally be sent to me, unfortunately it took 7 representatives at ETSY to help me with the seller. LET ME ADVISE ANYONE WHO ORDERS FROM ETSY, YOU CANNOT COMPLETE AN ORDER WITHOUT A VALID ADDRESS!!! So one of the shirts is being re-sent to me, the other was suppose to be credited by the seller but to date nothing has happened. I'M GONNA HAVE TO CANCEL MY CARD, GET A NEW ONE AT MY EXPENSE AND DISPUTE THE CHARGES. I WOULD NOT BUY FROM THIS PLACE AGAIN.

I would give a O STARS if permitted..One Granddaughter got Her Christmas Present. Other BEEN WAITING 30 plus Days..Ridiculous. Now refunding my $$ but WHAT about the Little 9 year old WAITING for her Christmas Present. Her Cousin Already received..So SaD. You will Read this every week in 2026 so this DOESN'T happen to someone else..I don't give a $^^^ about a refund. I wanted my Granddaughter to get the Present I ordered.

Dishonest company with individual sellers listing counterfeit coins from China. Seller says contact customer support for credit. Customer support says contact seller for credit. Both are dishonest. No phone number to call customer support, you must communicate via text. I have a new ad recommendation for Etsy; If you’re a pirate, illegal immigrant, counterfeiter, or have any other criminal skills, work and shop on Etsy because we CARE for criminals. 🙈

I used this site one time to order three t-shirts from three different sellers in the USA. They were all above 40 dollars per shirt. At that price, I expect them to be average to above average in quality and design. Of the three shirts, only one was acceptable. I expected to have a hassle free return experience. The first seller that I contacted refused to take a return entirely. This of course is the end of my shopping on ETSY... Anyone who shops on this site should check the return policy of the seller first... Or better yet, shop on a more reputable site. This is not well run...

Etsy does not not monitor their sellers or back up their customers. Etsy lets anyone with an email address and a hot glue gun sell their junk on their website. The others price gouge everyday vendor/antique mall items and advertise them as RARE. One seller has a silhouette picture priced at $250 yet in fine print can’t guarantee its authenticity. Google lens their highest priced sellers items labeled as ‘rare’ and you’ll see prices all over the web for 1/4th of their price. Etsy customer service is a joke they won’t even intervene with an issue you have until 3 weeks after you try to get the seller to resolve the issue. Their reputation 20 years ago is faltering because of their standards. I guess as long as they get a fraction of the sellers junk sales they don’t care.

I've used Etsy twice now and both times I came away with nothing but headaches. The first time a seller on their site was hacked and money was taken. I had to jump through hoops to get my money back. The second time I ordered a product of a seller in England. After a month of trying to communicate with the seller without any responses I was able to track the package to a US FedEx facility who told me that they tried contacting the seller to send the necessary form(s) without any luck. I tried to get Etsy to intervene, and they gave me the run around sending me back to the seller, who never responded to several emails. I eventually found the seller's own website and sent emails explaining the situation. And finally got a response and eventually they canceled the order and gave a refund. This all took well over a month, and I still didn't end up with the product. It's the last time I'll use Etsy. I won't risk more headaches.