Etsy

I am writing to express my frustration with the recent experience I had with Etsy. I purchased a wood lamp on April 5th, 2023, and received it on April 13th. However, upon opening the package, I discovered a foul chemical odor that was so strong it aggravated my asthma and caused an asthma attack. While I liked the lamp, I could not tolerate the smell, and I immediately notified the seller. He suggested I air the lamp, and the odor would dissipate within a few hours. I followed his advice but after several days, the odor persisted.

Usually they are helpful. This time not, after buying flowers from a seller delivery date 15th of May 2023, I contacted seller. There was an automated message she was on holidays and away, I asked for refund but Etsy did not support that. States that seller has policy of no refund, so it seems that can't be overridden. The seller has taken too long for delivery. She had stated 5-15th of May for delivery. If I did not contact her on the 8th May 2023 I believe I would not have a delivery, no support given by Etsy to be able to rectify and support customer satisfaction guarantee. Only if the delivery is not received by the 15th May I can only ask for refund. There should be a reasonable time for delivery of purchases and seller should work with customer for satisfaction. Now I have to accept something I don't want anymore.

I had no idea when I ordered two quite expensive items that they were made by a company in the US. I had a shock when the delivery cost was £80. I then waited many weeks until yesterday I received a letter from UK Parcel Force that I also now had to pay £84 because of import duty. As I said, I had no idea the supplying company was overseas because this was not made clear on Etsy site. I consider this to be grossly negligent of Etsy and will of course never use them again and strongly recommend no one else does. I have no time for companies that are not transparent and open in their dealings. Terrible.

Etsy is the absolute worst! I set up a store selling very unique patches that were special designs in studio. The patches were considered by many as beautiful. The problem is after I set up the store I was charged a lot of money by Etsy to set up a multi-variety assortment of patches. Then they charge you 6.9 % of the sale. All this was known in advance but I still wanted to try it out. The response from buyers was great but the downfall was Etsy's policy of having to add tracking to every patch sold. The cost to do this is $5.00 per patch. This is crazy for I can send a patch in a beautiful nice clear plastic pocket and a nice envelope for 57 cents.

Hi, I have had similar experience like others with Etsy. I bought a perfume from a seller which never got delivered. Instead, the seller put a fake delivery to Canada (not Sydney Australia as per the order). Neither seller or etsy are able to resolve my issue. On top of that, there is no way to get in touch with etsy. There is no email/call center you call call. What a disgrace this company is.

I ordered a pre-used Optimus FM/AM stereo tuner, with assurance that it was functional, but the component was improperly packaged, with no foam protection on the bottom. Not surprisingly, it arrived with a big dent on the bottom and a damaged tuner (the search function) on the front, rendering the unit unusable. When I sent photos of the damage, the service representative (Emma) insisted that the serial number was different from the one they had sent - effectively accusing me of fraud. With that false and unproven accusation, I was denied either replacement or refund. That's either fraudulent or incompetent. Either way, it was a total loss: $173 down the drain without anything to show for it.

Do not buy from Etsy. You will be disappointed. I placed an order with Etsy and even though the money was taken from my account, I never received my order. I tried to contact the seller and Etsy but got nowhere. I am very, very upset and will NEVER purchase any thing from them. They advertise on TV, but consumers should know that they cannot be trusted. I continue to try and reach someone for answers as to where my order is but with no success. It is frustrating and most upsetting. Do not order from Etsy.

I bought a peach tree which was guaranteed to grow and produce. The size of the tree was MUCH smaller than described! I sent a complaint to the Etsy supplier: GreenThumbsGarden because the tree did not bud or grow. They assured me it would, but it simply died. They ignored my concerns until the Etsy 100 day window expired. Now I am out $36 for a useless twig and nobody, not GreenThumbsGarden nor Etsy cares what a bad experience this has been for me.

Etsy now has a "payment process approval" of 3 days. So add that to the seller taking a week to ship then a week to get your item WHY BOTHER. Every seller takes credit card payment a human doesn't need to look at it. Not how you run a business.

Attention Sellers: this is not a platform that you want to invest your time in. Seller support takes 2 days by email only. If you are locked out of your account (you are not receiving the text 2FA code on your phone) you are COMPLETELY locked out. You can't get in to even get support about this issue. Seller support is nonexistent. Do not bother investing your time on this platform. Use other marketplaces that actually care about supporting their sellers and actually have the foresight and UX experience to fix issues as simple as being locked out of your account. My advice: do not use this platform. You will invest time putting it together and it takes only a few simple clicks to lose complete access to it.

I did not receive what I ordered. And when I messaged about it and asked for a refund. I got an ugly nasty message. And on top of that I was told I could mail it back. I DID NOT EVER RECEIVE MY ORDER!

Hi, I have same as many people very bad experience with Etsy. Please avoid it. After many months they close my shop with no reason. All my deposit money, they steal it. They start refund all orders with no reason.

I had a really unpleasant time trying to buy some art on the Etsy site and I would go so far as to say it is my worst ever experience as a customer on the internet. Two of my bank cards were blocked by Etsy despite having more than sufficient funds in both accounts. When I created an Etsy account they suspended it within seconds. As a customer buying through Etsy you are made to feel like a criminal. It took ages to sort this out and Etsy customer service are not the slightest bit helpful. In fact the only way to contact them is to lodge an appeal with them which can take up to two weeks before they respond!! The whole experience was a nightmare and very stressful. I have know several several companies with poor customer service and also many companies with very good customer service. Without a doubt Etsy is the worst experience that I have had as a customer. I would never buy through them again.

I opened up my Etsy store super excited. The interface made it so easy to open up a shop. I had shirts and sweaters with logos I created. I then started adding items like mugs and baby items. One day, about 2 weeks into starting my store, Etsy suspended my account. It gave no reason. I researched the internet trying to understand what I had done. Some bloggers stated, "Yeah, they just do that." I had not violated any policies. I hadn't even had a sale yet! I submitted a request for explanation with every avenue I could, and received no response.

This was my first, only and last experience with Etsy. Georgiaburls offered a piece of wood with photos that I purchased. After a week he canceled the order saying that the piece of wood wasn't up to a standard. How did a piece of wood that was listed with a photograph suddenly become "not good enough"? Obviously he's a scammer and did not have the product that was in the picture. After canceling my order I was not allowed to leave a review. That's why Etsy has so many good reviews, it's because the bad reviews can easily be removed by the store. Etsy is a cesspool for thieves and scammers. Stay away from Etsy, stay far from Georgiaburls.

Do Not Recommend it! I just set up the store and added several products, and within a couple of hours - my account got suspended. It was saying that the email was sent with an explanation of what happened and why, but for some reason never got anything. Tried to appeal the same day - I did get an email this time with an automated response: "Thanks for contacting Etsy. Your email has been escalated to a specialist who will review your account. It may take UP TO 14 days to hear back from us, as these types of reviews are in-depth. We’ll respond once your account has been reviewed. There’s no need to follow up with us from this or another account. We appreciate your patience."

Ordered a T-shirt on Cargo Thrift and what was delivered was a piece of old, dirty rip-off/ garbage had to throw away instantly. Paid $40 with shipping and got nothing from this awful website. Please do not let them steal your money.

I purchased an item from George ** of Redwood Burl. After several weeks I contacted George ** and asked where my item was, His reply was "I don't have any help." I never got the item and Etsy did nothing to keep this HORRIBLE seller off of their site.

Purchased a coat from Florida (really was from Pakistan). Deceptive seller. Coat was terribly designed. Could not be worn. Had to pay $25 to ship back a item that was not wearable. Then received a FEDEX bill for $25 for duty from Pakistan. So a coat I’ll never wear and returned cost me $50.00. Totally unacceptable. I will report Etsy to BBB. And will not purchase from an Etsy seller again. So disappointed.

I ordered a Harry Styles 15 nights banner from Etsy shop with a seaview and the owner Caitlin ** is never sent me item it was supposed to arrive before Christmas and I never got it. I contacted her and she told me she was sending me a replacement and I have not received that yet either I think she is lying and she never sent any of them to me...I think she sent someone else my order because they got their replacement before I did. Etsy did refund me but I want the replacement of the item she promised me And she not available to help customers. She is on a "Break". Not good management or ownership at all. I will never be ordering from this person again because she is not honest and not a good business owner.

Etsy is like a clandestine masonic lodge - there is no way to contact them either by phone or by e-mail. Completely ignore any inquiries. Permanently suspended my account without ANY explanation. The fees are ridiculous, the policy is dictatorship-type, customer support is null, I am wondering what bunch of people founded and are running this crappy site. No wonder more and more people are boycotting this dumpster.

I have been emailing their "support" as a seller now for over two weeks trying to correct their issue. They wrongly suspended my account for inaccurate SSN, and I have tried for 16 days every day to reach someone and nobody has helped once. They asked for more info and that was it, I never heard back and my account is still suspended for 16 days now, and Etsy is trying to make me pay their monthly fee on top of it. I have tried creating new support tickets and they are immediately updated by Etsy as "resolved'. Not only do I have zero help from Etsy but they are actually trying to force me away from getting help. WORTHLESS. I have already headed over to Amazon Handmade and I truly hope more people follow.

Seller unresponsive, misleading and aggressive - and Etsy 'support' is a joke. I just complained to Etsy due to a message from a seller that had been dilatory, given me false information about an item I'd ordered multiple times, and kept me waiting without knowing what was happening for months. Etsy's 'support' was a joke: a chat that was comprised of incredibly slow, formulaic responses - the human behind them obviously totally uninterested - then the chat curtailed by automation.

I had a balance from the gift card left after my previous purchase. Etsy prompted me to use the balance, I got a confirmation about the order, but then my order disappeared without any notice. Second time I tried, my order showed up and got cancelled. Each time, the seller was helpful letting me know whether he received the order. Took me many attempts before I decided to give up on the gift card balance and pay full amount. Then only order went through. There is no way to reach out to their customer service, not email, not phone, not anything. They have no technical support. You have no way to use your gift card balance and no recourse.

ZERO STARS!!! Etsy is a rip off! They will take no less than 40% MINIMUM from every sale. NO matter what they tell you. Don't believe their "oh it's only 0.20 cents" crap. They LIE! They are a RIP OFF! And when you inquire as to why they take so much money they just send you a perfunctory, generic response that is a link to a huge document that details their entire operation and in no way answers your question, nor helps. So basically they're not answering you nor doing any real work. (This has nothing to do with marketing charges either. This is straight sales they are taking from.) THEY ARE RIPPING EVERYONE OFF!!!

Please anyone who reads this do not order from any seller through Etsy. This company should be turned into the Federal Trade Commission for misleading and inappropriate sales and failure to supply any department or number for customers to go when orders have been inadequate or incorrect. This leaves the customer with no place to go for your order and their site is lying and misleading the public.

After opening a Canadian store, I made my first sale, and then I had to confirm my bank account. Every time I tried to enter their tiny deposit or upload a bank statement, I'd get an error message. I finally gave up trying to get a response after spending months of receiving form-letter emails and engaging in chats that were condescending. Absolutely no support. There was no problem taking my money to buy from sellers but when it came to getting money for my sale...

Found an item that was right for me; it was a bit expensive. Received it, and it worked for a week or two. When it failed and I tried to get my money back or just a replacement, the company never responded...They waited until my PayPal deadline expired so they could keep my money. Thank goodness, this was not a really expensive item. However, my advice is to stay far away from this site and buy from a company that has ethics. This company is a big fat ZERO.

On 2/25/2023 I got an alert from the fraud department of my bank that there had been a large purchase from ESTY, someone had hacked my Etsy account. I went to my account and tried to change my password. I couldn't log in because the email address had been changed. I tried to call customer service but they no longer take calls so you can't talk to anyone. You can only send an email which they answer with a canned reply that said you can reply. I replied 3 times now with no answer. With Etsy's compliance they are a party to fraud, theft, and because the product is sent by mail to my house someone will be watching my house to take when it gets delivered that will be a federal offence. In short Esty will not back you in a case of fraud.

Etsy has a misleading practice of telling buys there is a limited amount of a product they are interested in buying to build up some hype for their site. I recently bought a couple ties from someone on Etsy that turned out to be terribly ugly. The only reason I bought 2 was that Etsy misleading reported a limited supply of this product. These ties are apparently printed as they are ordered, with no return policy. Buyers be wary of this seller, Etsy allowing a no return policy for this seller only speaks to their low confidence in the quality and value of the products sold on their site. These printed ties are just ugly. The seller’s apologies for her inferior product fall short of any semblance of customer satisfaction which requires her to do something.