Etsy Reviews

Purchased something online and after 2 weeks, I went to track package and there was no information. Contacted seller and found out they are in Europe, and now they are texting me that it gonna cost more because the shipping charge isn't enough. Seller sounds like a scammer and Etsy as a company should have a live customer s service center. Had a few other things to purchase from Etsy, but I removed the items and NEVER will I buy something from them.

They sent me a promotion for a particular item and I tried to apply it within minutes of receiving it and it would not apply. Could only reach customer service by text and after running through every troubleshooting effort, they basically said here is $5 which isn’t remotely close to the discount they sent to me moments before! Horrible customer service.

For the second time in 18 months I have ordered something from a seller which did not come. I reached out to the seller twice to ask what was going on with the product to no avail, i.e. I did not receive a response. I had stopped using Etsy about 16 months ago for a similar problem with a vendor and only started to order again about a month ago. This latest experience has now convinced me NEVER to use Etsy again nor can I recommend it. The fact that there is no customer service (now or then) only adds salt to the wound! Shame on you Etsy!!

I have been an Etsy customer since 2012 and have made many purchases. I’ve never had a bad experience except for January 2026 when I purchased from a store I thought was legit but was a scam. When I made a complaint with Etsy customer service, they absolutely refunded my money, and there was no difficulty at all. I believe it may have helped that the store was no longer operating and others may have made complaints as well. Out of 100+ purchases and only 1 bad one (which was quickly refunded) that’s a 1% chance that something went wrong. All in all Etsy is still a great platform- especially if you use your intuition (which I ignored on the 1% purchase). If the price is too good to true, it generally is.

I shopped with Etsy for the first time. I requested "LARGE Gold Earrings!" I paid "$267, when my pkg arrived, the earrings were like the tip of my baby finger, and it came in an eBay bag. I was charged $89 for shipping. I tried reaching Customer Care, but there was no live person, but a chat. If they did not have large earrings. How can I return them & get a refund for these baby infant earrings, that are too small to fit my ear lobes? I would have paid for the large with no problem at all. Shopping with Etsy was a Very Big mistake! Don't Shop Etsy!

I was a customer for almost 9 years, I make a mistake with my bank account and they suspend my account for more that I try to fixed the mistake. They not help me or give me a chance to reinstall my account. Really bad customer services.

I'm writing this to warn other sellers about Etsy’s hollow "Purchase Protection" promises. I opened my store 5 years ago without having any problem until I recently sold a handmade, high-value headpiece. The tracking clearly showed the item was "Delivered," but the customer claimed they never received it. Despite having proof of shipping and delivery, because the shipping label used was from Etsy, their support was useless.

Providing Etsy with a one star review is generous. I made the mistake of purchasing an area rug thru a Vendor in India (first red flag). When the rug arrived, the color was not as pictured or described by the Vendor. I made multiple attempts to discuss the issue with the Vendor, to no avail. I then 'opened a case' with 'customer support' through Etsy as outlined by Etsy. After complying with two requests to provide pictures of the rug, both inside my home and outside the home (although the rug is an indoor rug!), Etsy 'closed the case' due to lack of compliance. There is virtually no 'customer support' through Etsy and I will not be purchasing in the future. I will also discourage others to do the same. Case Number **/Order #**.....

Etsy seller is using certifications for linen that violate the actual certification! Opened a dispute, Etsy escalated the same day it was opened. Seller falsified OEKO TEX CERTIFICATE, Seller Lied About COUNTRY OF ORIGIN, lied to CUSTOMS, lied ABOUT THE ACTUAL VALUE, lies about THE COMPANY NAME. Sent FABRIC WITHOUT ANY PAPERWORK whatsoever. Certificate states if using the certification products are "Required to LABEL EVERY PRODUCT". I had to go to the FTC, Customs, while Etsy stayed unresponsive and in the end, after I proved they, along with the seller, are in violation of FTC regulations, customs, deceptive business practices and more, Etsy closed the dispute in the seller's favor. Stay Away Buying on ETSY. THEY'RE A WORLD-WIDE SCAM COMPANY.

I set up a seller account and was scammed. Etsy knows I was scammed because I contacted them about the sell. I had to cancel my banking info due to the scam. They suspended my account for $1.80 on items I don't even have listed. I tried to resolve this with Etsy and was sent a link to pay the $1.80 for items I removed due to being scammed on the first sale I made. No thanks! I've never been scammed on POSHMARK or EBAY or MECARI!

If I could give them 0 stars, I would. Etsy is a terrible company with awful customer service that does not assist you even if a seller is selling items that break/are not as they are described.

Placed an order from Etsy. The invoice was all wrong but had the right address, they said they shipped it and it had arrived. But I never received it, trying to contact them is a joke. Do not buy anything from this site. I never will again.

I've received items before they were good, no problem, however the last order from Youngemstone is a fraudulent. What I got was a box of wires, not the rings. Sent Etsy a picture of what was received, not received a reply. How horrible it is not to be able to contact customer service by phone. I am skeptical as it is but I gave it a shot and now I am disappointed.

I placed an order but the 10% discount that popped up on my screen wasn't applied on my invoice. Cancelation wasn't available once the order was submitted. That is a illegal business practice. Be aware before you buy anything on ETSY.

I wanted to share my recent experience on Etsy after purchasing from four different sellers. Two of the sellers were excellent and especially (DgtlBlmMA), they delivered exactly as described and on time, and I really appreciated their professionalism. Unfortunately, my experience with the other two has been disappointing. One seller has not responded or delivered my order since March 25th, and I’m no longer even with etsy "HolaSoyMatt is currently not selling on Etsy". I’ve opened multiple cases (around four), but I haven’t received any meaningful support only automated responses.

Extremely disappointed with the customer service. I reached out multiple times regarding my order and was completely ignored. It’s frustrating to spend money and receive zero communication in return. I wouldn't recommend buying from this shop if you expect any level of professionalism.

Worst experience ever. Never received the item I purchased. Etsy is no help in getting a refund or return of your purchase. Easy way to get ripped off.

This honestly felt like a scam. The dress was advertised using the exact same photos as a well-known bridal boutique gown, making it appear identical—just heavily discounted. That’s the only reason I purchased it. What I received was completely different in quality, fit, and overall appearance. It was clearly not the same dress shown in the listing photos. When I tried to return it, things got even more frustrating. I was told my account couldn’t be found, even though I only have one account tied to my email and phone number. Because of that, I couldn’t even move forward with a return. Between the misleading use of photos and being unable to process a return, the entire experience felt very dishonest. I would strongly caution others before purchasing from this seller.

I purchased a piece of wall art on Etsy that stated a 14 day return window so I felt it was safe to order the product. Upon opening the product, I immediately knew it was poor quality and did not appear as the Etsy photo. I immediately placed it back in the box and contacted the seller for return. After a few correspondence and her trying to talk me into keeping it, I stood firm and reminded her of the return policy as stated on the website. She then gave me her return address. It was in the county of Turkey, I was not aware if this prior to purchase or I would have never bought it. I took it up to UPS to get a price to send it back and it was over $1100.00.

The cloisonne pendant is beautiful and arrived quickly. Thank you Pat.

ETSY is HORRIBLE. I order a specific product and receive something remotely connected to what I ordered. They prevent communication with them to attempt a correction. I'm stuck with what they shipped.

Etsy used to be a great site. If a seller was scamming, you would get your money back. Now since Etsy (ETSY) Margin Drop and $106.8M Loss. Their new STRATEGY is to not refund their customer. Hope they go bankrupt.

I've had several orders fulfilled successfully with Etsy sellers, but there is one order I paid for and that order is way past due and I have not received any further communication from the seller, who seems to have disappeared from the site with my money. The site only offers automated responses if I try to lodge a complaint, and has even tried to sell me books about complaining (!?!) but I have yet to unearth an actual human response to my problem. Clicking the order number on the order confirmation message takes me to a page that reads "Uh oh! Sorry, the page you were looking for was not found." In the end I am out $30 bucks + shipping and I am giving up on ever seeing the item I "purchased".

Terrible customer service as a seller. You can't talk to a real person or anyone for that matter. They don't respond at all. You can't dispute claims against you. I'll be leaving soon. I'm a 4.9 rated seller.

My boyfriend opened up a shop with Etsy because he was designing sweatshirts and informed me that the people who were to make them didn’t ship to California. So he refunded the money and it went to Etsy credits he chose a different place to make the sweatshirts but then they wanted minimum $500 in his account I paid it and they wouldn’t let him make shop. So I had to cancel order. Etsy suspended my account for no reason with multiple attempt to get my money back I’ve gotten no response. I contacted the BBB also Etsy would not respond. I have like 70 bucks in Etsy credit that has been sitting there for about 2 years

Etsy's policies are never very clear. There’s a lot of inconsistencies in The sellers. I had one experience where knew Etsy turned out. The seller was in hurry and I didn’t know it at the time but there’s 100 day review. I believe the seller knew this and I was not told. She delayed my responses over and over, use excuses that she was sick, Etc., etc. Finally got to the point where it was past 100 days and I have no longer have any recourse, and I have two products that are unusable because they were defective and the seller led me on to believe it was going to be remedied. Very shady operation. Sellers can be in the UK or other countries and there’s no integrity of your accountability. 99%HANDMADE is one I would stay away from.

Etsy takes your money and never ships the item you tried to purchase and refuses to refund to you the money they stole. Etsy has absolutely no integrity. They are thieves. It is against the law to take money from someone's assets, bank account, and fail to immediately ship to that person the item that person tried to purchase. The lame excuses are despicable. The refusal to be honest is vile.

Etsy is quite an experience. They have sellers that can basically steal money from you and Etsy pretends that they have no phone number or any ability to help unless you go through their AI exercise. Terrible terrible company that is just taking commissions and allowing complete idiots to sell on their platform with no thought to the public. Great guarantee called the Etsy guarantee which means about as much as Monopoly money.

I had identity theft. A purchase was made with my information. All ETSY does is blow you off. They gave me the name of the individual, no one I know. I want to press charges and ETSY is no help. 6 weeks and still not resolved no matter how much proof I gave them that it wasn't me. I would not go through ETSY for anything