Etsy Reviews

My experience with Etsy has been nothing short of a nightmare. Despite being a legitimate seller and having a clean track record, my shop was inexplicably suspended without warning or a valid explanation. Despite my attempts to rectify the situation, the Etsy Trust & Safety team failed to provide any substantial reasoning behind their decision, leaving me completely blindsided.

I ordered copies of the power 9 from Magic the Gathering, when I received the product it was such poor quality it can be seen from space... Unbelievable. A disgrace to the community. My infant son could of done better.

I bought this vegan blue belt in Spring of 2021, and wore it two times. I wanted to wear it again recently to a event, and the blue material was falling off. I paid over $ 25.00 dollars for this belt, and it should have lasted at least another couple of years. I tried to reach out to Etsy, and of course it is too late for a refund. I could not even get a hold of customer service. Poor quality, and no ability to follow up with someone.

I bought a can koozie and after a month of not receiving it I contacted the seller. The seller never responded but every time I click get help with the order it just leads to a page that says oops! Something went wrong. This page no longer exists. So basically there's no way to get help with the order. If I could leave zero stars I would.

After a decade as a seller, we made some changes to our tax info and lost access to our shop. With no contact options other than email, and no reply to emails over weeks, we are left with no options other than to abandon our long-established Etsy account. I think this company is toast. If you're planning to open a shop, do so on any other site. Etsy is a trainwreck that isn't long for this world.

In sum, you have no protection. Over two months now not getting a service and NO options to contact Etsy directly or put in a complaint. Could only email the vendor and now the vendor shut down shop. Try to contact etsy directly for their said Buyer Protection is a joke... Buried contact information; no emails (they'll contact you), and chat that is buried under five web pages and you lose if trying to find any information... If you don't care about losing money, there is no protection and some scrupulous vendors are figuring this out.

Unfortunately, This seller no longer sell any product. After some many attempts to resolve my issues, I submitted three complaints or cases. Two months passed by and no resolution from Etsy.com. My suggestion is DO NOT BUY FROM THIS WEBSITE. They do not care about customers. JazzLabVol2

It's obvious that Etsy is on its way under, I bought $1000 worth of merchandise from 4 different businesses, 3 of the 9 items I got was nothing like the picture or description, Etsy says there is nothing they can do, the seller does not want to return because his criminal policy says no returns. Even though you got something else. Etsy sucks! You can't get anyone on the phone, and if you do it's a person who can't help you. They hung up on me 5 times due to not having an answer. ETSY is SCAMMERS' market place.

I opened my shop three weeks ago and was adding products. One of the products got my store blocked because I created wrapping paper with a weed symbol. However, I deleted that product and wrote to the review people. They did not reinstate my store however they just charged my credit card for my store items that are not being sold because my store is blocked. THIS IS SO ILLEGAL. I just deleted my entire account and will never do business with them again.

I ordered something and waited the 2.5 weeks for it to arrive which is fine, but the item I received did not match what I purchased. It was a dinky, ugly cheap item. I wrote the store and told them to refund me. They did immediately, but when I went to leave them a review they deleted all my purchasing information. The entire transaction was gone, so that I didn't leave a review. Then, to add insult to injury trying to reach out to Etsy to file a complaint has been impossible. I have no idea what is going on with Etsy, but I will probably not order from them anymore because something doesn't seem right. If you read other Etsy reviews on here, you'll see they are making it very hard to contact them. Don't order from Jenny Krafts.

I've been a seller on Etsy for quite some time, managing two distinct shops, "Shop A" and "Shop B." Unfortunately, my journey as an Etsy seller has been nothing short of a frustrating nightmare, leading me to give this platform a rating of 0 stars. My ordeal began when "Shop B" was suspended by Etsy's automated bots. The reason cited was violation of their handmade policy. I suspect it's because of the same images we have on other marketplaces, such as Amazon Handmade. Etsy's response was swift, but far from fair. They sent alarming emails to my customers, warning them of potential order issues, even when orders were already in transit with tracking numbers. Automatic refunds were issued, leaving customers bewildered and my payment account drained. Shockingly, I couldn't even message my customers to assure them, as Etsy disables messaging when a shop is suspended.

I purchase hundreds of dollars from Etsy, very rare I had issues, untill I purchase a live pepino plant from Lucy a Chinese seller. What I got was 2 sticks, no roots, no soil. I regret not reading the reviews others buyers had the same issues. I contacted her, she refuse to help when I requested a return label to send back the sticks. Etsy refused to help when I open a dispute with PayPal. As soon this is resolved closing my Etsy account. Too many complaints against Etsy, no buyers protection scam

My order never shipped and now they won't even help me because I opened a dispute with Klarna, my payment method, instead. Lack of resolution aside, you're really taking your chances that the seller will actually ship you anything. Feels like robbery to me, especially when they claim there's a buyer protection policy in place and I can't even file a dispute through Etsy anymore (or ever now!) because I went through Klarna instead. Just overall a terrible experience. Don't waste your time and certainly don't use Klarna, or you sabotage any chance you might have of getting a refund.

Back in 2022 they suspended my account because I didn't have a bank account linked to my shop. I linked a bank account and filed an appeal. Next, I got an email with a bunch of questions asking for account information. I answered all questions, submitted and... crickets. A few weeks later, I filed another appeal. Same thing happened. No replies after I sent in my answers. Earlier in 2023 I tried to appeal my suspension again, but I guess they "improved" their systems because now it's impossible to file an appeal or follow up on old ones. Good work Etsy!

I am a selling on Etsy 9 years. Never before was so terrible customer service. They turned off Telephone Service completely and talking only with Emails, not answering days and days. When they "answering", it's NOT answer on my question. I have to wait another week or longer. They are NOT helping Sellers, very Low Professionalism. Extremely Unhappy with Service. No help at all. They are Hiding Top management. Never give them INFORMATION to Complain. Overcharge me with "Offsite Ads" which I never asked them .... Charging extra $100 Fee from each Sale if item purchased Thru Google. Just horrible....They doing what they want, ignoring sellers' needs and no help. Bring back phone system please.

I ordered a set of Hot Wheels on Etsy 3 days ago. I got my confirmation number. It loaded up on their website as a purchase with a picture of the items I bought and said I would have it by October 3rd. On September 27th I looked at my status and it is no longer on the website at all. The picture and the order confirmation were taken down. I called the company and asked him what happened. They indicated the sale was canceled. I ask why. They told me the seller is no longer selling for them anymore and they can't give me any information on their customers. He asked if I got an email and yes I did get one just a little while before I called saying that my order was canceled with no reason.

I ordered a pair of boots on Etsy. The seller was Kingly Shoes located in Pakistan. I sent messages to Kingly before I placed my order. I wanted to ensure the boots I received would look identical to the ones advertised. I can understand slightly different patterns in some areas but the color and contours should be the same. The order arrived over a week later than expected. But coming from overseas I can handle that. But the boots were definitely a different color and the pattern was not close at all. Kingly refused the return because I didn't request a glossy boot, and that I should have expected handmade shoes could be different from the photo advertised. And because the order arrived late, the vendor nor Etsy will let me post a review. The review window was closed before I received the order. How can you write a review without having received your item? Hopefully Etsy will try to resolve this. Definitely my last transaction with this company.

I started with Etsy from day 1. Had 3 accounts at one time, sold a lot of stuff, help make them a lot of money. I closed ALL 3 shops in 2022, and I will NEVER Buy or Sell with them again. They overcharge the seller, they never stand behind the seller, they allow scam buyers to take advantage of the Buyer and you have no way to even speak to a person at Etsy. It is all shadow people hidden behind a keyboard. They force you use their advertising and the pricing is outrageous. Etsy is the WORST place to try to sell your items.

Beware of scammers on Etsy. September 20th, 2023. In June of 2023, I made a purchase from a shop that read from Mexico. I waited 30 days, and during this time, I made numerous attempts to contact the owner, without any success. After five weeks, I receive an email stating that my package had been delivered... To an individual in Massachusetts! I reside in North Carolina. After a forever search for a contact number to Etsy, I was told that I had to wait another three days to open a case! Even though the proof was in printed ink! Adding insult to injury, I waited the three days and, after another day, was reimbursed by Etsy.

I ordered a cotton boll wreath for $122.00 and never got it from Etsy after 10 days (Etsy’s guideline.). The confirmation email of my order disappeared when I clicked on Help. There were no responses from Etsy website messages asking for help, either Chat or describe. Etsy online automated message suggested I change my password, which I did twice to no avail. After a couple of hours wasting my time, I called my credit card vendor to see what it can do. My credit card company gave me 2 phone numbers to call after finding my transaction for the wreath. One is out of service and the other gets you nowhere (718 855-7955 and 844 935-3879). I won’t order anything from Etsy again.

My recent encounter with Etsy has been nothing short of a catastrophe, and I feel compelled to share my harrowing experience. I entered into this venture with high hopes of opening my own online store, but Etsy's sheer incompetence and lack of transparency have shattered those dreams. First and foremost, Etsy failed to follow through on their promise of opening my online store. Despite their enticing claims of providing a user-friendly platform for selling handmade products, the reality was starkly different. I meticulously followed their guidelines and completed all the necessary steps, only to discover that my store had never actually been established.

Hershey's company complained about our freeze dried products to Etsy and Etsy pulled the product from site. I corrected the name and Etsy told me they had to get that info from Hershey's. Wow! I quit selling on Etsy and avoid them at all cost. It was bad enough that I made good on customers who claimed they never received product. How is it that Hersey's could get my product removed and then I couldn't get product put back on site. I was paying them not Hershey's. I get Hershey's concern about using product name but Etsy should have allowed it once I changed the name. Amazing. I would not sell on Etsy.

My encounter with Etsy as a platform for selling products has left me deeply dissatisfied and frustrated. In my opinion, Etsy is one of the worst companies to work with as a seller. When I initially joined Etsy, I believed it would be an excellent platform to showcase and sell my products. However, I quickly realized that the support and assistance provided by Etsy were severely lacking. The experience has been fraught with numerous challenges and disappointments.

I've purchased several things from Etsy without issue. Attempting to sell, however, is a nightmare. As a seller, Etsy has done nothing but waste my time. I recommend steering clear of their immensely frustrating nonsense. After I changed my phone number, I was locked out of my Etsy shop with the only option being a sad dance with their seemingly outsourced customer service department. First, I had to verify my identity, which makes sense. But when I got one of the requested bits of information incorrect - they wanted last four of the card on file and I wasn't sure which I'd registered - they added four more, different items of information for me to provide in order to prove who I am. It's like I was being punished, even though I could still provide the correct one with another attempt.

I made a $400.00 purchase with Etsy. I went to check out to pay for my purchases. I had the money to cover my purchases. So I pay for them and my bank card said they received the money. In a few minutes I get a notification and email stating that my order was cancelled. I knew I had the money in my account so it wasn't that. I tried to go back to check out and resubmit my payment but it wouldn't even let me leave my cart. So I make a different account under a different email and purchase the same items. Same thing happens.

I ordered some scion wood for tree grafting. During order they said same day fast shipping, 9 days ago they shipped but I did not receive yet. Scions will dry and die. What a terrible place to buy. This was first and last time to buy something from Etsy.

I ordered a wood dog house ($167.00) and after 8 weeks (against a promise of 4) it not only hasn't been delivered, but the seller doesn't respond to any inquiries. Etsy is of no help whatsoever and won't cooperate on a refund at all. This was my first use of Etsy and will certainly be my last

I order a OtterBox for an iPhone 14. The money was immediately removed from my account. After the product was not delivered I called a number listed on the internet. I was told the order was cancelled and if I wanted a refund I had to download an app on my phone and then the refund would be processed. When I refused the lady advised I will not be refunded and I will not receive my order. First and last time I order anything from Etsy. Anyone looking stay away from Etsy. It’s a ripoff!!

I called to let them know an order I placed did not come through on the purchased items section. I stated I was uneasy about this and would like a refund. They proceeded to step me through setting changes on my phone and to install Any Desk. RED FLAG! Any Desk is a sharing tool. I told them I don't want to install this. They said it was okay that they will get me my money back. After some back and forth I did install it but stopped right away and said I would cancel it through PayPal. He proceeded to tell me to go ** myself and calling me bad names. Just continued for about 3 min. I called back to talk to a Manager, he said he was a manager, and asked me to install AnyDesk again. I said NO and HE proceeded to tell me to go ** myself among other things. I want to talk to a CS person in the US not overseas. I will pull my business and promote elsewhere.

I am frustrated with the ETSY and their website! I had several attempts to open a shop, but this website gave me multiple errors in setting up my shop. I submitted all the required valid documents for verification, however, the process was frozen at one step every time, and I could not go back or forward (to complete or redo) for one week!

On one hand Etsy doesn't seem to care much about who sells what on Etsy, considering it being a paradise for price dumpers and sellers of cheap ** bulk commodities who destroy prices for any serious shop owner. On the other hand they randomly deactivate listings and suspend accounts with no given reasons and with brutality and ruthlessness destroy within the blink of an eye what people have build up over a long period of time as a serious business. Their highly incompetent "support" team rather reacts with arrogance and arbitrary rulings. Fairness and reason are replaced by a "might is right" bully mentality. Support in the actual sense is simply nonexistent. For them only money counts. This place is overall a very hostile environment for sellers.

I just opened my shop and was lucky enough to have 2 sales (we won't get into how their fees equaled 30% of the sale). I received an email that Etsy will now be holding 30% of my money for future sales. There was a list of reasons why having to do with shipping and customer service. None of these reasons applied to the sales I had made. I reached out to customer service and got the runaround. I was told that they could not specifically tell me why because of the 'integrity' of the system. It seems to me that Etsy is holding on to sellers money and collecting interest while said money sits in their bank until they release the funds. Etsy and integrity? Hmm I think not.

This order took a long time to come; turns out it's a ** co. There are lot of ** cos on Etsy. The styles are very cool, but it's incredible how the products never look like the pictures. I hated the fabric, it was so syntheticy, too large and the print colors were too sharp. I wrote and asked for a refund. No refunds. I asked where to send the blouse. I was willing to try to exchange it since I was stuck. No returns or exchanges. This is why she avoided giving me an address repeatedly. I am out $31? This policy is not advertised anywhere. How can they do this? Pity, Etsy used to be a wonderful co.

Etsy customer service is very difficult, and I would not purchase again from this company. Their website and app kept glitching. You would be better off buying from Amazon and staying far away from this company.

Etsy has suspended my store in the middle of orders and is withholding my funds because the company is clearly a front for something else and needs to be investigated. They have hidden my account so I would get no orders and the last effort to shut down my account was to false claim my tax information wasn't incorrect. The customer service sucks and they resort to playing mind games instead of helping. DO NOT DO BUSINESS WITH THIS COMPANY. This is not the same company when it first launch. It's been bought out by criminals.

I've been selling on Etsy on and off for the last 10 years. I recently opened up a shop 8 months ago. A true achievement, as it was doing very well, and I put a 110% into it. Reaching over 100 listings, I typically lose interest in many things but This was something I was proud of. In the beginning of July, I received an email from etsy stating my shop was suspended. At the end of the back and forth emails from the automated system, they stated "we can not disclose why we closed down the shop".

Bought watch that did not work and had no glass cover. In other words-trash! Seller would not refund money. Called me stupid and a liar. Etsy did nothing. Made it impossible for me to reply to any emails they sent to me. Closed case and of course found for the seller. Now I have a watch that I paid $40 for that I will be throwing away. Will NEVER buy from Etsy again!!!

Etsy is very difficult to conduct business with. They go out of their way to avoid customer service by phone and hide their number well online. Impossible to get a phone number for this company. The ones I found were no longer working. They have a chat on their website that is also useless. It's a robot who has no clue what you are talking about when you type in your issue. I want to make several purchases but have questions before buying. The site is slight on details and urges you to reach out to the "seller." Etsy is the seller and I don't care who provides them the products.

20+ requests to delete my account and they continue to ignore my request! They have deactivated the link on my account to send through more requests. It’s been weeks and still nothing. What is the problem????

No matter how many years you have had your e-business open, it can be shut down at any time without notification or any clarification on the reason why and how to reopen. I don't know how is this even legal. I was surprised to see other reviews talking about the same issue so I am not alone in this. So beware before you put in the sweat and tears!

After not receiving purchases item, I tried to “open a case”, but Etsy did not provide the means to do this nor could I leave a review. I finally contacted Paypal who refunded my money. When things go right on Etsy, it is easy, but when there is a problem, Etsy wants no part of it- you’re on your own. Always pay through Paypal as they will reimburse you, otherwise the money is lost.

I use to sell on Etsy but everything about this site is horrible. The fees to sell and renew your items plus taxes, etc. things I didn't even know about were deducted from a product I would sell. The customers could be scammers and Etsy would always side with them and give them a refund without you even knowing. You hardly make any profit from this site because Etsy takes pretty much half. Go to another site that sales your products. You would do much better.

Think twice before you order from ETSY.... I assumed ETSY vetted sellers, and stood behind buyers purchases from their platform.... WRONG! Not only do they not stand behind the buyer, if you unknowingly buy from a fraudulent seller ON THE ETSY PLATFORM, and that seller does not send the items, ETSY REFUSES to assist when you deny the charge and BLOCKS IT! After 2 months, ETSY simply blames the credit card company and states policy pretty much blaming the buyer.... BEWARE.... Buy elsewhere.

Had finally got the time to start building our Etsy Seller Page. We sell neoprene game mats. Spent about 3 weeks curating artwork and getting things set up. Finally started getting traction on sales after advertising. Logged in one day to find the account suspended. Absolutely no communication from Etsy support. I was never given a warning for anything. I have used the appeal feature 5 times now, I have yet to get a reason for the suspension, let alone a single reply. If I made a mistake that's fine but I need to know what mistake was made because as far as I can tell nothing went outside of the Etsy policies. I feel like I was targeted by bad AI algorithms/competition.

New seller to ETSY, my sister bought merchandise off my store site. As soon as she bought account would not let me login and suspended my account. Never even seen an email from Etsy explaining what the issue was, filed appeal, response time was two weeks. After two weeks still no response from Etsy. ETSY still has not paid me my money and still no response. Have filed another appeal at this time. I have repeatedly tried to contact Etsy. There is no email, no phone number that I have found to be able to contact. All you can find is a New York address. Will never be doing business through Etsy ever again so far, they have stolen money from me as a seller.

I ordered 2 hats from this company through Etsy. I received notice that I would soon get a delivery. That day never came. I never got any other notice, but it sat at Marietta, GA for days. I called Etsy to request a refund. I was told that my order was discontinued, and my money would be refunded, thru PayPal Cash App. From this point it went downhill. They scammed me for more than a thousand US dollars, from two of my bank accounts, manipulated my phone, I was fooled and scammed. I am a senior citizen and I am truly hurt by the carrier or supplier. I need someone to listen and to help me.

They never respond to my direct question. They holding my funds for no reason. They won't explain to me the process in detail. They are lying about 25% released. They never hear my side of any situation. Even when customers lie. They are horrible business and honestly feel they are stealing from the seller ...Use with caution if at all.

I used to sell on this platform until they stole from me. I had a buyer dispute a purchase, this is fine, and disagreements happen. Within 7 days, Etsy took the money out of my account and refunded the buyer his money without expecting him to return my product back to me. I attempted to contact the buyer both directly by email as well as through the Etsy app multiple times with each communication including a prepaid return label with no luck. Etsy was NO help, so, I escalated things. I filed a police report for theft (see attached) and let him know I was going to consult an attorney & he would be liable for any & all collection expenses, OR, just simply return my stolen merchandise.

I ordered 2 T-shirts, 2 separate orders because one was being shipped to a different address. These orders were thru the vendor SylviaTailorCollage. The first order being shipped to me was charged through Paypal and deducted from my bank account. The second order for the same item (different color and size and shipping addressed) was ordered and also was processed and deducted from my bank. The first order, no confirmation, order number, anything from them - attempted to resolve thru their help center/messaging. Never heard a word from them and eventually PayPay credited me back. The second order was process fine with appropriate order number, shipping information, etc provided, it seems to be on it way.

The Good: Etsy is an attractive, e~commerce website without question. And it does have a very good search feature for what you look for. Its messaging system, to contact buyers, is fairly good {Not as good as Ebay's, not absolutely horrible like Mercari's}. When you buy something, the checkout works very smoothly... After that, you had better hope that the purchase turns out good... Because if you have *any* problem on Etsy, then that's when your problems compound. Etsy primarily wants you to work only through the seller.

I received knobs from a business called Christian hats that were completely the wrong color, but they don't provide return labels, so it was more expensive to return the knobs than to lose my money for them. Sellers seems to have no responsibility for selling the products represented in the photographs. I'll never buy from Etsy again. The products were not handcrafted, and the seller was absolutely unconcerned with helping me.

Etsy does not provide emails or any form of explanation when they make changes to your account (seller or buyer) - I was recently suspended for no reason and I received no email. I had a case against a seller who provided return directions in writing but since they are not Etsy's policies Etsy closed my case with no explanation. If Etsy doesn't support the seller's policies they shouldn't be allowed to make them. I was punished but the seller was not. I was scammed but Etsy accepts that. I lost money because of how poorly Etsy functions as a company, every review online is negative and I am sure as soon as there is a new platform Etsy will see its end.

Etsy has absolutely no way of contacting them on matters disputes with sellers. Not to mention they break their own rules for sellers. I've tried to reach customer services for a refund and even though the shop listed it own their shop the seller refuse to refund. Etsy also make it extremely hard to contact them. No mediators are able to help at all. Horrible experience and when there is trouble don't expect Etsy to help.

I ordered a pair of Nike shoes for my daughter, I paid for them on 05/26/23 thru PayPal, should be arriving on 07/07/23 which was a lie. I then receive a email stating they would be shipped out soon, I requested a tracking # and then was sent a bogus #, I called FedEx and they had never heard of this #. I then contacted the seller which is no longer on Etsy, I cannot receive any type of help from Etsy with this matter. The site ask you to contact the seller after a month which I have tried but with no return response from him, There is no easy way to get help from Etsy. "Their # showing online is no longer in service either". I truly thought my purchase was protected. "A absolute joke." Just a Big Scam. Do not order anything thru Etsy, BUYER BEWARE!!!

Etsy sends out Renewal notices to their shopkeepers usually 2 weeks early. If you pay before the final due date you basically lose the overlapping time and they are double-dipping. IE: if you get a notice on July 1st for renewals on July 15th and you pay on July 1st then your ads are renewed from the July 1st date and you just lost 2 weeks of time from your previous renewal. Also never pay your fees to ETSY until the due date.

After a week from the eta on my order I contacted the seller. They asked me to wait another week. After that time went by they asked for another week. Still no order. I requested a refund. Now no communication.

On June 5 I ordered a couple of items from 7SexPositive on Etsy and was charged full price totaling $153. A day or 2 later I saw another ad on ETSY for the same thing from the same seller for half price. They had 2 ads. The seller refused to refund the difference. Also, one of the items I ordered by mistake and I wanted to return it unopened for a refund but they refused, They are not AMAZON, who does accept the buyers request. I tried to contact ETSY to complain and help resolve the issue. However, all of ETSY's mechanisms to contact customer support were fruitless. I spent several hours on trying to contact them to no avail. It is now clear to me that ETSY does not care for customers. Buyer beware.

I contacted Etsy as my seller has not shipped and it has been a week. The seller lives across the country and there is zero chance of my item arriving on time. Even if the seller mailed it right now it still won't. Etsy doesn't use logic or the people they outsource their customer service to are clueless. I get to wait until July 4 so they can refund my money because these clueless people doesn't know how to calculate distance. Snail mail locally takes a week! I did message the seller 2 days ago and they have not replied. Etsy support said this seller does not take cancellations however I will get my refund regardless and if they still mail my item I get that too. Logic??

Shipped at Arteno Fine Jewelry on Etsy, they sent me a bracelet for my wife that broke two days later, after a month of trying to get vendor to replace the broken bracelet and trying to get Etsy Customer support to help with is almost impossible (biggest runaround ever) I gave up and wrote off the loss, The vendor from Istanbul Arteno Fine Jewelry pretends they don't understand me and Etsy Customer support never responds. Etsy is the worst store on the internet and half their sellers are crooks. Never again will I ever purchase anything on Etsy. And Arteno Fine (broken) Jewelry better hope I never go to Istanbul because I will tell them how I feel in person.

Suddenly when a customer pays they hold the sellers money (75% of your money) for 90 days. This just started out of nowhere. They went from paying you within 2 days to 90 days with no notice at all. No customer service, no one to call, They won't answer the chats, they won't answer the emails, they don't even involve themselves in their own forums on their own site. Horrible company. They are doing this to hundreds of sellers all at once. With no notice. For the last 9 years we've always been paid within two or three days of a sale and now they're keeping 75% of our money. They changed the rules. They don't tell you and there's no one to call to ask that they refuse to answer the phones. They won't talk to the media. What kind of company does that? What are they doing with all that money? With over 7 million sellers, keeping all that money for 3 months, think about it.

Three days ago I received my first order, yet it just showed on my dashboard today, and no notice in my emails until today, so my customer thinks I’m a bad seller, already. They charge for shipping labels & won’t print one for this order, saying the customer's address “can’t be verified” by USPS, despite it being a USPS PO box. What a joke! Also, I haven’t been paid for the item, so I’m not shipping until I get paid, which I was notified could be 3 to 45 days because of my new account status. The app isn’t user-friendly and there’s apparently two different ones now, or one that took over the original one…some.

As a seller, I had long ago given up on SEO. They push so hard, as well as their search options, which never worked well but are now broken. I sold a couple of things on Etsy but was never willing to put in all the time and service subscriptions they tried to sell. Mostly, I could send someone a link if I thought they wanted to buy a piece. Recently they've overhauled....something....and I cannot update my bank account, or even *add a bank account* without going to my old bank (who has that kind of time) and doing some process. Over a month's time and two help emails later, they just don't care. So neither do I. Deleted and move on.

Worst company customer support after paid for item and never received. Etsy took payment and sent confirmation to scam folder and I erased thinking scam and now have no way of getting money back. Zero customer support. No one should buy from this company. They should be sued.

Updated on 08/13/2023: They wrongfully suspended account and withheld my money from me. I tried allowing appealing 5 times, tried asking for my money. I finally contacted BBB to let them know Etsy's practices are skewed. This morning after 3 months of waiting I get an email saying they're reinstating my account and ended up charging me an ADDITIONAL$ 8.60. The hidden fees after selling 3 shirts was over $13. Never again.

I have ordered from Etsy, wanting to support local businesses but the frustration and poor quality and money wasted... I'm just done. I would say 25% of my purchases I've been satisfied with and the rest is just garbage. I do not recommend, there is no buyer assurance. Anyone can sell anything and make false claims. It's all for the seller so if you have money to waste then this company is for you.

Worst customer service and worst communication from a big site. Sold products on Etsy for 3 years. This company only cares about their bottom line. You can't call them and I believe it's so they can pick and choose who they respond to. Holding money for longer than the 45 day reserve hold and won't give info on when to expect my money. MY MONEY. This company is not for the sellers. They will not give the respect of responding to questions. I have moved to Shopify and have to say I wish I would of started with them and not of ever gave my business to etsy.

I've been an Etsy seller for over a decade and about a month ago they put a hold on my account 'because I've had more sales than normal'. They are holding 75% of my revenue off of sales that have shipped and have been delivered. This is ridiculous and I can't believe it's legal. There is no reliable way to get ahold of anyone at etsy to resolve the problem and my emails to 'seller support' have not been answered. DO NOT BUY OR SELL ON ETSY! Most makers have strarted their own websites since etsy has gotten so shady. Use etsy to find something you like, then do a Google search to find their website. The artist will love you and you're likely to have a better shopping experience.

Selling on ETSY for almost a year, high return/refund ratio, I checked a 3 months period, about 202 transaction, requested refund and return was 31. The same period on eBay sold 587 transaction 5 requested return. Etsy ad is totally rip off, spent $317, made $205 sales, charges $0.35-0.40 per click, totally no no no. Conversion rate is 2-3%, you need 50 clicks to get 1 conversion which will cost you $17, if your product makes that much of margin, then go for it. Remove my listings no warning and my listing comply with their policies. Threaten to remove star seller badge or ban account with email.

Bankrupt and no more: that is the beginning of what needs to happen to Etsy. And really all selling platforms. It’s becoming a real burden that every single platform continues to take the constitutional rights away from people as they can make their own rules up and you have to follow them. Etsy's biggest downfall: they cater to mostly the old. Most old people can’t even drive a car and yet still get licenses. Let alone read or look at photos. I have received more negative reviews from Etsy than I have on eBay, Amazon, Walmart, My Won site combined in 14 years. The reason: Old people don’t know how to use the message system, they don't know how to shop online, they don’t know what they are doing with all of this ever changing technology. It is getting to the point where I am about to start litigations against all these elder people and make examples out of them.

If we had to choose I would not be giving any rating to ETSY. I purchased a dresser more then a month ago. They took my money from my bank before delivering the dresser I purchased from them. Then few days later they sent me an emailed stating that my dresser had arrived to the address I provided to them. Lo and behold after I call FedEx to ask where is the dresser that Etsy said they had delivered to me, but I did not get it? FedEx said that Etsy rewrote the track number to them and sent my dresser to Germany.

I opened my shop a few days ago. Submitted my info for tax purposes, listed 5 items and then they sent me an email saying my account was frozen. I tried to deactivate my account, but they wouldn't let me until I paid them $1 for the 5 items I posted... Really? No one saw my product because they froze my account. This is a scam. They should be out behind bars!

There were months spent setting up a store on Etsy, editing, creating, and improving the content of my shop, which ended up looking super. A few weeks later, Etsy permanently suspended my account without warning or explanation. Needless to say, I will not be setting up another shop on Etsy or using it to purchase anything. I will also not recommend it to anyone. Waste of time and money.

First they wouldn’t let me purchase on my account. So my husband had to make an account. Made a purchase for 591. It took the money off his card but order was still process so all the shops kept hitting me telling me my order said not paid. I had to chat and call them 3 days then I finally talk with someone who told me they couldn’t help me. Didn’t have no information. Then when I ask to speak with a supervisor I got the runaround. These item was for my 2 year old's party and now they will not be there in time. Worst app. This app should be shut down.

No way to put in order no that seller provided, paid with paypal, I will never buy from Etsy again. No way to find order or a tracking no. I have tried with their apt. Tried with email, no luck. They keep sending you around in circles, stay away from etsy.

I had an electric bike sell that was purchased internationally. Shipping through FedEx on Etsy was $500. Used Etsy's provided custom forms. Bike was returned to my return address the next day because of improper custom forms. Called fedEx and they said if I wanted to ship again I would need to pay the $500 shipping fee. I said, "Can't you refund." They said they don't process a charge until it reaches the destination which it didn't. Tried to use Etsy customer service. Only email and they went back and forth for weeks. At the end of the day I had to refund the buyer and I'm out $500 that Etsy stole. I'm telling you, find another platform to sell on, Etsy is not the one.

If you are a small business, do not sell with these people. I had an old Etsy account that I converted into a print on demand account back in March of 2023. After a month and a half, I made one sale, and Etsy automatically suspended my account. There was no email notification, no explanation of any kind. After I spent about an hour trying to contact them because they make it impossible, I got an email back saying that there had been a “suspicious login”. So I answered all the questions they asked to verify I’m not a scammer, and crickets. No response for weeks.

Etsy doesn’t have any customer service to solve the problems. That’s why sellers do whatever they want to do. Some of them keep your money for a certain amount of time and after they say that they’ll cancel your order without any reason; but they take forever to refund also. Basically they’re doing business with people monies without paying interest. A total rip off business platform.

I've been selling on various platforms professionally since 2007. Most of them I eventually shut down in favour of Etsy, because at the time it understood home businesses and handmade products. Over the last few years this has changed, Etsy has been taking lessons from Amazon. The mandatory fees have gone up from 5% to as high as 20-25%, and higher if you factor in mandatory marketing fees that pretty much take your profit - they can be 5-6$ for a 24$ item, on top of the rest of the selling fees.

Etsy robs its sellers. Taking more than 10% of each item sold. And more if sold through their ads. Etsy is the IRS where the more you make the more they take. I've had to increase my prices several times to cover the costs just to sell on their platform. It's highway robbery.

My shop was just put on reserve this last week due to a shipping issue with FEDEX (not me) where items continue to show as pre-transit even after they are delivered. I have been slowly going through and showing the proof of delivery pictures for each pre-transit order and sending it to them. I have been going back and forth with customer service reps (after figuring out how to e-mail them by saying I am a buyer as they have no seller support).

TERRIBLE!!!! AWFUL!!! SCAM! Have been a buyer for over a decade and I'm not sure WTH happened with this so called company. Decided to open up a shop on a separate account and within an hour was suspended for violating terms And conditions without reason! Appealed several times, customer service had no way to help “but check your email within x amount of days and you're good!” Then you wait weeks and it's still suspended and you just keep repeating the process (did it 6 times) except now we keep getting charged for a account that was up for less than an hr back in February my co-worker and I never used.

I noticed a lot of pornographic material on this site despite supposedly not being allowed. They do a piss poor job of vetting what goes on this site. They don't seem trustworthy to me. Will be avoiding them in the future.

I clearly stated that I do not offer any refunds or returns as I sell digital products. Etsy will issue refunds and make the decision based on what they think is valid and close the case without you having the chance to say one word. Really bad treatment. I will not be doing business here anymore. Don't waste your time...

In 2019, I wanted to have a Halloween costume made and had used the seller Kathrine @pinkpurr in the past to make me a costume. It was done to my satisfaction and figured I would use her again. The costume I wanted her to make was a Cher costume that had a great amolunt of detail so I knew it would be a bit costly. She instructed me to paypal her $2,500.00 and $250 for expediting the costume quickly but never posted the sale with the website Etsy. At the time not realizing this was a shady move by not posting the sale, she would earn more money and Etsy would not get a % of the transaction. She asked me to get many measurements in order to start the work. I found a streamstress/tailor in NYC to obtain the measurements and sent it to her. She claimed that they didn't seem proper and the project was halted.

They charge so much fee. They don't help the sellers. They are unconditionally on the customers' side. They don't fix their ridiculous technical issues so you might end up losing money because of that. For any small businesses that don't want to be treated like trash, take your business somewhere else.

I decided to stop selling my items on Etsy. Etsy issued the full refund to the customer without me even having any chance to get back the 100 percent handmade item. Why do I need to spend over $200 in buying materials and expending my time to make orders, so that a someone that I don't know has a free item? This is not the first time. Overall, I lost over $2000 on selling on Etsy. I will stop selling with Etsy. I can't afford to losing money anymore. I feel like working with Etsy is like a gambling to see if I lose or win profit!

Etsy has been the worst seller experience ever, They have had my deposits in limbo for a month now. I told them they had the wrong account number for my deposits. It took over a week for them to put the right one in. 1 deposit was made to the right account, the other deposit they tell me today has been deposited into my account back on May 5th 2023. Then I read it went to the account I disputed being the wrong account. It's not my account. So someone has my deposit. God forbid they have a phone number to talk to a person. This would have been resolved in one phone call. I'm so upset as today of the 15th of May and I still have not gotten the rest of my money. I will be closing my store and starting all over somewhere else. All because of the worst and I mean the worst customer service in the world.

I am writing to express my frustration with the recent experience I had with Etsy. I purchased a wood lamp on April 5th, 2023, and received it on April 13th. However, upon opening the package, I discovered a foul chemical odor that was so strong it aggravated my asthma and caused an asthma attack. While I liked the lamp, I could not tolerate the smell, and I immediately notified the seller. He suggested I air the lamp, and the odor would dissipate within a few hours. I followed his advice but after several days, the odor persisted.

Etsy is the absolute worst! I set up a store selling very unique patches that were special designs in studio. The patches were considered by many as beautiful. The problem is after I set up the store I was charged a lot of money by Etsy to set up a multi-variety assortment of patches. Then they charge you 6.9 % of the sale. All this was known in advance but I still wanted to try it out. The response from buyers was great but the downfall was Etsy's policy of having to add tracking to every patch sold. The cost to do this is $5.00 per patch. This is crazy for I can send a patch in a beautiful nice clear plastic pocket and a nice envelope for 57 cents.

I ordered a pre-used Optimus FM/AM stereo tuner, with assurance that it was functional, but the component was improperly packaged, with no foam protection on the bottom. Not surprisingly, it arrived with a big dent on the bottom and a damaged tuner (the search function) on the front, rendering the unit unusable. When I sent photos of the damage, the service representative (Emma) insisted that the serial number was different from the one they had sent - effectively accusing me of fraud. With that false and unproven accusation, I was denied either replacement or refund. That's either fraudulent or incompetent. Either way, it was a total loss: $173 down the drain without anything to show for it.

Do not buy from Etsy. You will be disappointed. I placed an order with Etsy and even though the money was taken from my account, I never received my order. I tried to contact the seller and Etsy but got nowhere. I am very, very upset and will NEVER purchase any thing from them. They advertise on TV, but consumers should know that they cannot be trusted. I continue to try and reach someone for answers as to where my order is but with no success. It is frustrating and most upsetting. Do not order from Etsy.

I bought a peach tree which was guaranteed to grow and produce. The size of the tree was MUCH smaller than described! I sent a complaint to the Etsy supplier: GreenThumbsGarden because the tree did not bud or grow. They assured me it would, but it simply died. They ignored my concerns until the Etsy 100 day window expired. Now I am out $36 for a useless twig and nobody, not GreenThumbsGarden nor Etsy cares what a bad experience this has been for me.

Etsy now has a "payment process approval" of 3 days. So add that to the seller taking a week to ship then a week to get your item WHY BOTHER. Every seller takes credit card payment a human doesn't need to look at it. Not how you run a business.

Attention Sellers: this is not a platform that you want to invest your time in. Seller support takes 2 days by email only. If you are locked out of your account (you are not receiving the text 2FA code on your phone) you are COMPLETELY locked out. You can't get in to even get support about this issue. Seller support is nonexistent. Do not bother investing your time on this platform. Use other marketplaces that actually care about supporting their sellers and actually have the foresight and UX experience to fix issues as simple as being locked out of your account. My advice: do not use this platform. You will invest time putting it together and it takes only a few simple clicks to lose complete access to it.

I did not receive what I ordered. And when I messaged about it and asked for a refund. I got an ugly nasty message. And on top of that I was told I could mail it back. I DID NOT EVER RECEIVE MY ORDER!

I opened up my Etsy store super excited. The interface made it so easy to open up a shop. I had shirts and sweaters with logos I created. I then started adding items like mugs and baby items. One day, about 2 weeks into starting my store, Etsy suspended my account. It gave no reason. I researched the internet trying to understand what I had done. Some bloggers stated, "Yeah, they just do that." I had not violated any policies. I hadn't even had a sale yet! I submitted a request for explanation with every avenue I could, and received no response.

This was my first, only and last experience with Etsy. Georgiaburls offered a piece of wood with photos that I purchased. After a week he canceled the order saying that the piece of wood wasn't up to a standard. How did a piece of wood that was listed with a photograph suddenly become "not good enough"? Obviously he's a scammer and did not have the product that was in the picture. After canceling my order I was not allowed to leave a review. That's why Etsy has so many good reviews, it's because the bad reviews can easily be removed by the store. Etsy is a cesspool for thieves and scammers. Stay away from Etsy, stay far from Georgiaburls.

Do Not Recommend it! I just set up the store and added several products, and within a couple of hours - my account got suspended. It was saying that the email was sent with an explanation of what happened and why, but for some reason never got anything. Tried to appeal the same day - I did get an email this time with an automated response: "Thanks for contacting Etsy. Your email has been escalated to a specialist who will review your account. It may take UP TO 14 days to hear back from us, as these types of reviews are in-depth. We’ll respond once your account has been reviewed. There’s no need to follow up with us from this or another account. We appreciate your patience."

Ordered a T-shirt on Cargo Thrift and what was delivered was a piece of old, dirty rip-off/ garbage had to throw away instantly. Paid $40 with shipping and got nothing from this awful website. Please do not let them steal your money.

I purchased an item from George ** of Redwood Burl. After several weeks I contacted George ** and asked where my item was, His reply was "I don't have any help." I never got the item and Etsy did nothing to keep this HORRIBLE seller off of their site.

Purchased a coat from Florida (really was from Pakistan). Deceptive seller. Coat was terribly designed. Could not be worn. Had to pay $25 to ship back a item that was not wearable. Then received a FEDEX bill for $25 for duty from Pakistan. So a coat I’ll never wear and returned cost me $50.00. Totally unacceptable. I will report Etsy to BBB. And will not purchase from an Etsy seller again. So disappointed.

I ordered a Harry Styles 15 nights banner from Etsy shop with a seaview and the owner Caitlin ** is never sent me item it was supposed to arrive before Christmas and I never got it. I contacted her and she told me she was sending me a replacement and I have not received that yet either I think she is lying and she never sent any of them to me...I think she sent someone else my order because they got their replacement before I did. Etsy did refund me but I want the replacement of the item she promised me And she not available to help customers. She is on a "Break". Not good management or ownership at all. I will never be ordering from this person again because she is not honest and not a good business owner.

Etsy is like a clandestine masonic lodge - there is no way to contact them either by phone or by e-mail. Completely ignore any inquiries. Permanently suspended my account without ANY explanation. The fees are ridiculous, the policy is dictatorship-type, customer support is null, I am wondering what bunch of people founded and are running this crappy site. No wonder more and more people are boycotting this dumpster.

I have been emailing their "support" as a seller now for over two weeks trying to correct their issue. They wrongly suspended my account for inaccurate SSN, and I have tried for 16 days every day to reach someone and nobody has helped once. They asked for more info and that was it, I never heard back and my account is still suspended for 16 days now, and Etsy is trying to make me pay their monthly fee on top of it. I have tried creating new support tickets and they are immediately updated by Etsy as "resolved'. Not only do I have zero help from Etsy but they are actually trying to force me away from getting help. WORTHLESS. I have already headed over to Amazon Handmade and I truly hope more people follow.

I had a balance from the gift card left after my previous purchase. Etsy prompted me to use the balance, I got a confirmation about the order, but then my order disappeared without any notice. Second time I tried, my order showed up and got cancelled. Each time, the seller was helpful letting me know whether he received the order. Took me many attempts before I decided to give up on the gift card balance and pay full amount. Then only order went through. There is no way to reach out to their customer service, not email, not phone, not anything. They have no technical support. You have no way to use your gift card balance and no recourse.

ZERO STARS!!! Etsy is a rip off! They will take no less than 40% MINIMUM from every sale. NO matter what they tell you. Don't believe their "oh it's only 0.20 cents" crap. They LIE! They are a RIP OFF! And when you inquire as to why they take so much money they just send you a perfunctory, generic response that is a link to a huge document that details their entire operation and in no way answers your question, nor helps. So basically they're not answering you nor doing any real work. (This has nothing to do with marketing charges either. This is straight sales they are taking from.) THEY ARE RIPPING EVERYONE OFF!!!

Please anyone who reads this do not order from any seller through Etsy. This company should be turned into the Federal Trade Commission for misleading and inappropriate sales and failure to supply any department or number for customers to go when orders have been inadequate or incorrect. This leaves the customer with no place to go for your order and their site is lying and misleading the public.

After opening a Canadian store, I made my first sale, and then I had to confirm my bank account. Every time I tried to enter their tiny deposit or upload a bank statement, I'd get an error message. I finally gave up trying to get a response after spending months of receiving form-letter emails and engaging in chats that were condescending. Absolutely no support. There was no problem taking my money to buy from sellers but when it came to getting money for my sale...

Found an item that was right for me; it was a bit expensive. Received it, and it worked for a week or two. When it failed and I tried to get my money back or just a replacement, the company never responded...They waited until my PayPal deadline expired so they could keep my money. Thank goodness, this was not a really expensive item. However, my advice is to stay far away from this site and buy from a company that has ethics. This company is a big fat ZERO.

On 2/25/2023 I got an alert from the fraud department of my bank that there had been a large purchase from ESTY, someone had hacked my Etsy account. I went to my account and tried to change my password. I couldn't log in because the email address had been changed. I tried to call customer service but they no longer take calls so you can't talk to anyone. You can only send an email which they answer with a canned reply that said you can reply. I replied 3 times now with no answer. With Etsy's compliance they are a party to fraud, theft, and because the product is sent by mail to my house someone will be watching my house to take when it gets delivered that will be a federal offence. In short Esty will not back you in a case of fraud.

Etsy has a misleading practice of telling buys there is a limited amount of a product they are interested in buying to build up some hype for their site. I recently bought a couple ties from someone on Etsy that turned out to be terribly ugly. The only reason I bought 2 was that Etsy misleading reported a limited supply of this product. These ties are apparently printed as they are ordered, with no return policy. Buyers be wary of this seller, Etsy allowing a no return policy for this seller only speaks to their low confidence in the quality and value of the products sold on their site. These printed ties are just ugly. The seller’s apologies for her inferior product fall short of any semblance of customer satisfaction which requires her to do something.

This website will sell items from individuals who are no longer sellers on the website. I ordered bean bags last month and my order has not arrived. I went to check the status not only does it say the seller is no longer providing services with Etsy, but! you have to respond to them before you can open a case with Etsy. The seller's profile says they have not been selling on Etsy since 2021. This being the case, why is Etsy not removing these people's profiles and taking people's money regardless?

I tried for 2 months to get my account updated. I received numerous notifications that my bank account needed to be verified. I sent 3 emails saying that my bank account was verified and included a screenshot of my response from Etsy verifying that. Each email was met with the exact same response which was My account was suspended until I verified my account! It was an enormous vicious circle.

Every time I order something from Etsy not only don’t I receive the merchandise but when I contact the seller I get ignored! Will never order from Etsy again! There is no customer service number at Etsy to call!

They charge me on my credit card for canceled transactions, never gave me refund or send the product. Amount was $40. Not supportive at all. Please do not go on this website, or neither do business with company.

I felt with a seller - AntiqueCraftsStudio never received product. It took 2 months for the delivery- I moved. I reached out to to the seller, she didn’t care. She reached out asking me to remove the horrible review I left. Never buy anything from Etsy. FedEx stated item was delivered then return and it was destroyed. They were unable to return to India.

I ordered Sea Moss from Nature Earth Shop through Etsy and after ordered, I received an email stating it would take 2-6 weeks to received from the UK. I assumed it was an US-based company! BEWARE of shipping origin!!

I never received a email confirmation of my order I couldn’t track my order and customer support was no help and they couldn’t help me with a refund from Dabin Design but took the money out of my account when I was reaching out to them for days. I ended up having to call my bank and dispute the charge. I would not recommend buying anything from this website.

I woke up to an email this morning from Etsy indicating that they were making an 'adjustment' to a shipping label for an order I shipped out more than 2 weeks ago. They said they were deducting nearly another $4.00 from my account for this label. I was livid! I shipped an item that weighed 3.3 ounces, First Class and in an envelope, just as I've done for hundreds of similar orders like it. I actually entered the weight as 5 ounces (rounding it off), as I do with all orders I ship to avoid this type of thing. In my account they indicate that I shipped the item Priority mail and that's why they are taking money from me. They are WRONG. The tracking number starts with '9400' which is First Class tracking. On the USPS website, this tracking number clearly states that the item is a First Class parcel. What the heck is Etsy doing? So needless to say I immediately filed a report with the BBB (Better Business Bureau) this morning.

I purchased two cat statues, 1/16/23 ETSY claims they were shipped. I have tried to contact them as I never received. There is no way to do that, their web page did not work. You go through the seller, I finally was able to do that, he claimed there was a mix up in labels. ETSY did have a rep call me but her accent was so heavy I could not understand a word. When you try to leave message all you get is their advertising. I would not recommend this company as if there is a problem there is no way to contact them to resolve the problem. Right now I am out two orders and a refund a total of a little over $500.00 I simple would like to leave a review for the public but they even make that difficult to do, that is why I am writing you.

Etsy - PRODUCT NOT RECEIVED. 1.4. I ordered decorative pillowcases. When they were not received, I contacted FED EX, where I got poor customer service, but learned the tracking number was "fake" and that they have seen this before - essentially they described this as a SCAM. The tracking number provided indicated the package was delivered, but because the tracking number is fake, there is no package. We looked high and low, but no box, and of course, there would not be one because it was a scam and the tracking number was not actual.

I joined and worked with Etsy when they first started. I have sold on this site for many years. The latest changes they have made have destroyed a seller's chance to make sales. The Star Rating System penalizes a seller and prevents the stores items from reaching the search engines. Added to this is the fact they force the seller to participate in the off site ads at an outrageous price, and the site is now one of the worst to consider as a profitable selling venue. Plus, Etsy has allowed mass produced item on the site basically forcing the Handmade Artists off the site. The last few months have also introduced a wave of buyers that seek out shops just to ding the stars, and Etsy refuses to stand behind a Seller no matter what. New sellers may want to reconsider using this site.

Although I'm sure many sellers have no issues with Etsy, I have nothing but issues. For starters, you verify your bank account to ensure you can get paid as well as pay their fees. You get a confirmation that it's all set. A few days later you wonder why your money hasn't been deposited and it tells you that you haven't confirmed your bank! Apparently, they just give you that confirmation as a joke and expect you to do this multiple times. What angered me the most is that Etsy suspended my acct TWICE in 2 months without notifying me. I had no idea until a customer asked me why they couldn't buy something.

In a year it’s something almost daily and I have never been disappointed except once and that meant nothing compared to the most beautiful things Etsy workers have provided and unprecedented impeccable customer service experience!!!! I am in love with this place and addicted beyond belief!!!

Etsy is supposedly about helping artists and craftspeople sell the their work. I saw unauthorized prints of my father's fine art in 2 stores. They were purchased at various brick & mortar stores and simply re-sold on Etsy. There are MANY sellers that are simply selling "vintage" items; NOTHING original. Grandma's old glassware, thrift store items, etc. If you search "vintage art print reproductions" or the like there is page after page.. it is no different from eBay. I contacted them and they confirm that this is not legit on Etsy, but they have told sellers the opposite. And, they seems to believe "vintage" is the 80's.. I am too disgusted to add any more details. I wonder where you go now for actual original art.

Etsy by far, is the WORST run company I have ever experienced. I have had a seller account for the last two years, making my first sale in January, 2023. Because some time has passed since first submitting my banking info, it needed to be updated. This was done with micro-deposits through Plaid, which I've never heard of. I verified my deposits with Plaid, but Etsy is experiencing MAJOR technical issues where they are unable to interface with my bank to deposit my funds, which are currently over $200. I have spent over 3 hours with their CHAT department, which is the ONLY way to connect with a human, if you're fortunate enough to catch someone.

I wrote a bad review on this company thinking that my order was not sent in which it was so I am offering my deepest apologies to the company. It turned out to be the fault of the UPS on dishonesty on delivery. Again, I'm so sorry.

The package finally arrived without having updated on the tracking system. Still indicating it was abroad as of Jan.11 (yesterday was Jan.24).

I wrote a 5 star review and tried to add a picture. The app kept freezing and wouldn't load the picture so I just left the review and decided to try again later. In the meantime the seller commented which made it impossible for me to add a photo. So I contacted Etsy and they deleted the review so I could start over... BUT you can't start over. This is the dumbest thing I've encountered for quite some time. Etsy limits your ability to edit a review??? WHAT? They did repost the original review but told me I can never add a picture or change the review once a review is commented on. So they're limiting the seller and buyers' ability to communicate to others their experiences, good or bad, it's ridiculous. This is unacceptable from an established company. What an amateur policy.

I purchased a custom piece of furniture. The seller never sent product and only gave me a partial refund. Etsy has zero customer support. No phone number. Replies to none of my Emails. Would never use this site again.

The seller, Mercy Platinum on ETSY has been allowed to continue to sell fraudulent Chanel, LV, Fendi and Gucci for a number of years. Each item I purchased, I have authenticated by a professional online luxury authentication service, the price is minimal compared to the price you spend for these luxury items, so it is worth it to me to know I didn't get ripped off. Well, ETSY is allowing this seller, MERCY PLATINUM to continue to sell, pirated and fraudulent, replicated knock offs. They should have their shop shut down.

As a seller on Etsy starting back in 2014 I never had any problems with Etsy until the past year. Then again I'd only tried to get help from them once and that was in 2014. The experiences I have had this past year trying to get help has been hands down the worst of my life. I won't go into it all but I made sure I kept records of everything between us. Four times this past year they have suspended my shop, which basically means close to the public and the seller is limited in what they can do/see on the account. The suspensions came about because of a problem in their computer system.

I set up an ETSY account last week and the day after I opened the account I had a sale for one of my items. I mailed the item the same day and provided the tracking details, and the next day Etsy shutdown my seller account without any explanation. I had to send 10 emails and then they finally stated that I will not get my funds back because I violated their terms and conditions. They have not stated what terms I violated because they know it's not true. They have stolen my money and I lost my product because it was already shipped. I plan on reporting them to the highest level of business complaints regarding their fraudulent business dealings.

I recently purchased 2-2xl shirts for my son for Christmas, they sent me the right shirts but the wrong sizes. My son has disabilities so he was so excited to open them but once he put 1 on and it was the wrong size, that huge smile was gone, he was so upset that he spent the rest of his Christmas in his bedroom. I sent 3 emails to Etsy and have not even gotten a response. If anyone has a phone number I could call that would be great. I ordered under Quest and did not receive any receipt.

Recently Etsy sent out notices to verify bank accounts with micro deposits. So I did, logged on, entered bank account info and they sent 2 micro deposits. Went back to the account a few days later, entered the amounts in and Success. But not quite. Etsy continued to send notices that my account will be suspended if I did not confirm my account which I had already done. I contacted them and they said they would report the error. Nothing changed, I kept on getting the notices and finally a notice that my account was suspended for not verifying my bank account. Again I log on to the account and went to the link provided to verify the bank account and a notice pops up and says Already verified.. No further action can be done on my end.

My sister takes GREAT pride in her work both personally and professionally. A buyer clearly made a false claim about a product by saying her pictures of the hat were not what she received. The buyer sent pictures back and she only took pictures from above the hat. Her claim was that there was no brim but she was clearly holding and scrunching the brim in her hand under the hat. Even though my sister knew this was a false claim, she worked with her to resolve the issue according to her posted guidelines on her purchases and refund policy. She worked with the buyer for two weeks trying to resolve it, but the buyer didn’t like the answer and opened up a case against her.

I had two names made in wood, one of the names arrived damaged, they sent me another, but the material is too thin and of very poor quality. I ordered something else, I gave specific instructions for a disclosure of pregnancy mugs and not only they send the mugs made incorrectly, but they did not refund the money. More than the money was their dishonesty in knowing that they made a mistake and didn't take responsibility. Would never used them again.

Items are too cheap quality and the cost is too much. Etsy commission is more, hence sellers get less price and send low-quality items. Worst return policy (not like Amazon/Walmart). At the end you are locked with your money.

A simple matter. I ordered a concrete tray through Etsy. Not expensive. Something like $25. I received a notice that the item was delivered. Except it was not. I went to my doorman within an hour of the stated delivery time and he indicated that no deliveries had been made by the USPS. I contacted Etsy. They said I should call my local post office. REALLY! I paid you for a product and I did not receive the product. This is your problem not my problem. You took my money and failed to deliver. Your business is to deliver products. The person I contacted at Etsy was completely dismissive and couldn't care less. I will never order anything from them again and recommend you do the same.

There are several Etsy Sellers that are offering for Sale Blatant Counterfeit coins in the Silver Dollar Section... We have contacted Etsy but it seems they are more interested in sales commissions than in protecting the Sellers. We will turn this matter over to The Numismatic Crime Bureau and the US Secret Service. Beware....

Hello all - If I could give ZERO stars to Etsy I would!!! I had a shop set up on Etsy to sell homemade candles that I make in my home. As I am not tech-savvy, I asked my daughter to help set it up for me - she lives in Florida & I live in Tennessee. After the account was set up and my products were advertised, a purchase was made. This individual spent $44 in my shop, of which I was supposed to receive $30 in revenue after the items were received.

I have an Etsy account. When I make purchases, I get tracking info sent to my email where I can click, but it always prompts me to get the app. So I did because I thought it'd be more user friendly than logging in on the browser on my phone. I tried to login on the app and got an error message. Tried again, got an error message. I logged out of my Etsy account on my phone's browser, on my computer, and every device, just in case. Still got the error message the next day. My browser is up to date btw. I go to Etsy's help page to discover they have a whole section dedicated to "problems signing in." They want me to have a link sent to my email, change my password, and change my browser.

I contacted Etsy. When I first started, the person I spoke with was very rude and after a few minutes the closed the chat and ignored me all together, They would not even look into it and never asked for account details or anything. The Etsy ads is a one way win situation, 20c per click? Er nope, at times I was charged 47c, how many sales? Yes I got sales, a few but not many and did get many clicks, even with the tags narrowed right down and then optimized, I turned ads off in the end, $20 in sales and over $35 in fees and Etsy kept telling me I was missing out, on what?

I have bought some jewelry on this site for some time. I have been satisfied but have had some of it oxidize on me and become unwearable. In only a short time I have had to get rid of it. Some of the quality is lacking. This jewelry is cheap and should not be sold as it is advertised. I have also bought other jewelry that looks like it was wholesale from China with a few modifications. Of course, the pictures didn't depict this, but when I received the product it was a cheap representation. The product depiction did not match what was actually sent to me. Not handmade at all. I feel that Etsy is wholesale with a few twists to call it handmade.

The only way to track your package, contact sellers, view your order, or contact support, you MUST FIRST OPEN AN ETSY ACCOUNT. Trying to force me to open an account with them has made this the first and LAST time I do business with them.

I have been ordering from Etsy for sometime. However, I find the shops, overtime, are delivering low quality items that don’t match the shop’s description. Recently, I had a horrific experience with a shop called “Old Book Page” that did not provide me with the item as described. Working with the shop and ETSY customer service is a nightmare. There was no sense of customer support. Etsy does not take complaints seriously. The burden of proof falls on the customer to prove what the issue is. You have 48 hours to respond to a “case mediator” that gives you canned responses. After 5 years of using ETSY, I have removed their app and will not use them again.

HORRIBLE Company! I have had problems with them and as a seller and they have NO support at all! Forget trying to get someone to talk to. They do not protect the seller! They only protect themselves! No worth selling and not worth buying. Horrible Company! STAY AWAY!

I created an Etsy account and spent hours setting up my shop, picking a name, designing a logo/cover photo, adding listings, etc. After a few hours, my account was temporarily suspended yet I received ZERO communication from Etsy. No emails, notifications, or explanations as to why they suspended my account.

Be prepared for dealing with shop owners who do this as a hobby or sideline to their regular jobs. Don't expect anything you order to be shipped right away and if it arrives late or wrong, prepare for snotty attitudes from the owners. They are vague on what country they are shipping from as well. You think it's coming from the USA but in reality, it's from another country. These owners lie with their names. They claim they are an American, but they are actually Chinese. HORRIBLE customer service as well. Merchandise you receive is subpar and something I could have made on my own for far less. Prices are misrepresented as well.

Defective product. The flute longest pipe hole bore is OVAL. Should be cylindric. Testing this instrument was not done by the manufacturing company. After 5 Emails to support Etsy still no resolution yet. Emailed also ANGELA **. She is talking about time frame is expired. OK. What about selling Junk on etsy website. This is clearly stealing money, sending defective products to unsuspecting consumer. Should not be time frame on this issue. ETSY absolutely not interested answering to my e mails. NOT RIGHT!!! ETSY..My personal opinion to others, do not order from peruvianthings, using ETSY website. DO NOT CARE about 100% reality with my case. Thanks Laszlo

I placed an order for a band 10/21/2022. I was told it would come no later than 11/4/2022. It did not. I contacted Nickston, the seller who checked that my address was correct. It was. The package did not move from its original pick up spot with the USPS. Nickston blamed them for the problem. Finally after waiting until 11/10/2022 for Nickston and the USPS to locate the package, they decided to send it back to Etsy. To make matters worse, this vendor won't credit my account until the package gets returned.

Etsy closed my shop after I refused to accept an unwarranted $1200 charge back to my account. As this was all going down, I had evacuated to Savannah, Georgia due to a mandatory evacuation directive in anticipation of Hurricane Ian. Etsy closed my shop the day I returned home. If you think you have any control over your own Etsy shop, you are dead wrong. Etsy can and will close your shop over any infraction they see as viable. Your photos, item descriptions and reviews belong to Etsy, once they shut you down there is no access to any of your hard-earned work.

Tried repeatedly to change my email address. But they just give a message saying that my email address doesn’t match and you can’t contact them for assistance. Then I tried to change my banking information. And you can’t do something as simple as that and once again there isn’t anyway to get any type of support.

Updated on 10/29/2022: I wrote my first review on October 22. Etsy Support continues to ignore my complaints. I still cannot verify or update the account number that they have been depositing into. Not only that, Plaid verified my account on Venmo, so why not on Etsy? They say I have 14 days to verify with Plaid, so obviously Plaid is not in effect now. There is no reason that they are holding up my funds. Etsy says that I can use the Manual Option on Plaid. There is no Manual Option on the Plaid verification box.

I've been flagged for a violation that is not a violation but an error and something most like picked up by their bots. Customer Service will not take care of this but sends the message to Trust & Safety and they send out a canned bot email back. No way to talk to anyone in that department without a lawyer. They have held a percentage of my earning for this too. Crappy management has moved in at Etsy. Time to open my own shop.

I registered to be a seller on Etsy. First, they ask you to fill up every information required including creating a listing. Then you are asked to link your payment account. The moment you do that $1 is charged to your account and in the next 30 secs your account is suspended. They will not give you any reason for the same. Then starts the horrifying experience of getting in touch with them for the reason of suspension which will never come. Meanwhile, they have already charged you $0.20 for the first listing which will never see the light of day. Now if you want to close the account and delink your payment account they will ask you to clear 0.20 cents for the listing which was not listed as they have already suspended your account before final registration for no reason whatsoever. So if you are from India and planning to sell on Etsy be careful.

Whomever was communicating with me utilized surprisingly poor communication technique. They were not only very slow filling a very simple order of about $150 worth of hardware they decided to refund the money after brief dialogue and refused to continue communication. My son is a Navy Officer Medical Corpsman. He tells me he has to personally deal with young people who do not get accepted into more difficult courses. He says the suicide rate is rather prevalent. When a candidate "washes" out of a preferred course selection they go commit suicide. Which of course is tragic. He states emotional weakness is what drives this. Our planet is full of emotionally weak people. This is about all most of experience any more conducting consumer transaction.

I ordered two products from a seller in July. The shipping date was to be in September. Up until shipping, the seller’s communication was great. Then when she sent me tracking information, the package was languishing in pre-transit status for 2 weeks. When I asked her about it, she said she would call the post office. I don’t know about your area, but our post office wouldn’t be much help over the phone so I asked her to send me a copy of the shipping receipt. Wouldn’t you know she stopped communicating?

The story is simple. Due to the situation in the country, I left for the UK. And I started looking for an opportunity to earn money, I decided to try to sell (I came up with and implemented the idea), I sell on eBay and Amazon for more than 3 months, everything is fine. I decided to try the Etsy platform and this is a fatal mistake.

I ordered a $15.98 3 by 5 foot flag of "Don't Blame Me I Voted for Trump" and what came to the house was a side of cardboard about 1 foot by 1.5 foot that said same thing and a little holder that was welded in the corners. I say it would be worth about 3 dollars. I wouldn't stick that in the ground. It's cheap looking and makes me look goofy. I did send that email to Gigi ** something like that name on Etsy contact only about 6 hours ago...But how can you make a mistake like that. I haven't heard back yet..First try with etsy and my last, went to Amazon

I bought a ring with a cluster of opals from Colors of Etnika through the Etsy website. When I asked for a total refund because the colour was different, they told me that there was no significant difference and closed the case. The opals were turquoise blue on the advertised picture and the ring I received had totally different colours. I know opals can change colour according to lighting but it was really obvious in this case that they were different. Therefore I am only going to be refunded for the ring I returned, no refunding of shipping costs involved. I won't buy through Etsy again and would not recommend it to anyone who doesn't want to get ripped off.

Etsy is by far the most abusive retail platform on earth, and a haven for abusive sellers... Etsy has reached a new level of disgustingly creepy behavior with it's new abusive seller protection program... Etsy enables abusive sellers by favoring such sellers in situations where eBay, PayPal and card issuers would clearly decide in favor of buyers, and then by allowing sellers to post obviously false, privacy violating, and slanderous responses to reviews, and then only deleting said seller responses if the buyer agrees to delete their review...

I purchased a italian leather product from SKLeatherSTore (Steven **). I was sooo excited as this was a gift to my father on my wedding day. I opened it up and there's this huge eye sore of a fold right in the front of the engraving. I messaged the seller for a redo and he said no, asked for a refund he said no - he said "This stuff happens," well then maybe he should disclose those information - I understand handmade products aren't going to be perfect but this was awful. He made no attempts in to making me feel better. I opened a claim with ETSY and shocker they sided with the seller. They are making money so why should they give a ** right. ETSY had turned into greedy Mother Truckers like everyone else - absolutely disgraceful.

The employees at ETSY are so lazy and they do not care about sellers at all. For all the hard work sellers put in, Etsy does not match their efforts. They will constantly give you copy-paste responses and beat around the bushes when trying to answer your questions. There is absolutely no support whatsoever to sellers. They will delist your bestsellers without a specific reason and they will never get back to you with that reason so don't have any hope. I never felt so powerless in my life except for the effect from Etsy. I truly hate this company. I know hate is a heavy word and I don't use it so often, but this company I despise.

I have been an Etsy seller with several stores for close to a decade. Last year my old computer broke down and I got a new computer which triggered an algorithm from Etsy to shut down all my stores. Because there is no customer service, no phone number, and they pick and choose when they will get back to you, with persistence I got four of them back open in 9 weeks. I promptly shut down all four.

I recently purchased 2 customized magnets for my Airbnb from a seller on Etsy. Unfortunately, I didn't receive my purchase even though USPS said that it was delivered. I contacted the seller with my concern and got the run around. She told me to go to my local post office. As a busy business owner, I don't have the extra time to go searching for an item that wasn't delivered. I was shocked at the lack of customer support and left a 1 star review. In the meantime, I filed a complaint with USPS about the package that was not delivered. As retaliation for that review, she responded to my review by accusing me of being a mail fraud scammer and made multiple false claims. I asked for Etsy to review the response and remove it as it was false and defaming my character. I got the run around from Etsy and the response if still not removed. In the meantime, it appears that I'm a mail fraud scammer based on the seller's false claims.

Please stay away from Etsy! It is a horrible online "business" platform. First off, I am a former shopper. I have had my account cancelled four times! All I was trying to do was pay for some merchandise that I wanted. When I went to complain, there was no customer service team available!!! There is absolutely no one available to help. What kind of company is this??? What kind of company doesn't have a customer service number available??? Also, the website sponsors fraudulent business websites.

Won the case with Etsy's mediation {"This is Hope from Etsy's Case Mediation team."} review making an 8" x 11" map clearly distinctive of a larger map i.e. National Geographic's 35.75" x 46" or Amazon's swift maps 36" x 44" zoom feature is deceptively used in fraudulently enhancing a map with very small characteristics to be a larger map you can hang on the wall. Noted in decision "Because the map received does not match the listing photo, we are not able to mediate this dispute using the case system. For this reason, we must close this case.

I opened a second shop in another country, and Etsy suspended my account without any explanation or any email or any notification. I also have to comment on their fees that I have been paying on my shop which has been open from 2018. Unfortunately, the ethos of the original platform has been gone, and it is now all about making money for themselves, at the expense of their customer base, the micro businesses, paying anywhere from 11% to 28% on every sale. There is no support either.

Unfortunately, the ethos of the original platform has long gone and under the current leadership it is all and only about making money for themselves, at the expense of their customer base, the micro businesses, paying anywhere from 11.55% to 28.05% on every sale. There is no support. We have been with Etsy for over six years yet when there is an issue, only the second or third time, in six years, that we have reached out to Etsy, they are not interested in assisting or supporting the very businesses that are the framework of their existence. When Etsy wishes to improve their bottom line they just increase the pressure on the micro businesses by introducing new fees, mandating advertising, mandating free shipping, mandating insured shipping, pricing the micro business out of business.

I had a store on Etsy, their customer service takes 48 hours to respond, their system needs 24 hours to update. Sellers and buyers stay away from Etsy. It's the worst platform with the worst customer service experience I ever had. They also don't have a phone number for customer service. Any other retailer is better than Etsy.

I will never ever purchase on Etsy. I purchased and paid on July 12. Until July 21, I have not got my order. I sent 2 messages to the seller and they never responded. Then I requested a refund. But until today Aug. 14, 2022, I did not get the refund. I talked to the customer service, she let me to contacted to the seller again. She said I could open a case starting from July 22, 2022. I tried and found Etsy system did not allow me to open a case. I talked to the customer service, she went disappeared and offline... Everything come back to 0 point - I do not know who I can contact to get my refund or I cannot get it forever??

ETSY does not care about the buyers. It cares about the sellers who pay ETSY who pays its shareholders. Almost of of its turquoise sellers are selling Fake Chinese made trash. HIT IT WITH A HAMMER AND LOOK INSIDE! A majority of its gemstones state Natural but are lab created. They even go as bold as giving you a fake plastic card of authenticity. FAKE as well! Does ETSY care? The answer is No! My advice as a Jeweler is to avoid ETSY at all costs and if not the cost is yours!

Don't even bother. Etsy doesn't enforce their own rules and allow cheap, Chinese made garbage to be sold on their website as "handmade" or "vintage" when it's clearly mass-produced. As an online seller myself, I find this extremely dishonest and disgusting. Everything is always about the bottom line and to heck with honesty and integrity! You won't have to worry about me EVER buying anything on Etsy and I'm for sure going to give Etsy the reviews they deserve wherever and whenever I find the opportunity. Word of mouth you know is your best friend or worst enemy. Yes, I did attempt to address this with Etsy about 150 times and they did nothing but send me ** excuses and canned email responses.

7 months ago I opened an account with Etsy to sell my rings. Since then I tried more than 10 times to verify my bank to get paid from the sales I made in their platform. I followed their instructions and I even needed to drive to my bank 3 times to make sure everything was ok. Every single time that I speak with them, they tell me to do the same thing over and over again. To the point that my account got blocked for trying too many times. I explained everything, and every time a new person from customer service replies telling me to do exactly what I just tell them that I did. Like they literally DON'T read the emails. I already gave up with them. I won't be selling with them ever again since they kept my money, literally kept it. It's sitting in their system for 7 months and simple no one gives me a solution, they only take me in circles, I mention that to them and what do they do? They tell me to do the same thing again and again.

Despite having clear policies prohibiting the resale of items, many of the sellers on Etsy are simply reselling Amazon products. After wanting to support a small business I received a marked-up Amazon item in its original Amazon packaging. Etsy doesn't seem to care to enforce its own policies and Etsy does not provide good support in resolving disputes with sellers.

Hi has purchased a fabric a month ago. Till date I have not received any update on the status of my package. I have tried contacting the seller a couple of times and I am told there is no information available.

Warning !Warning! Warning! Do not buy anything from Etsy or Dale ** of Empireofknivesshop. You will receive a FedEx tracking number but will not have your name or address on it. If you do buy something and it is not delivered, report this the fedex e-crime team as this is a scam, you should also contact fedex customer service, they will confirm the tracking number does not refer to your name or address, ask them to send a email confirming this. Just a note that etsy allow this to happen, be warned.

I have ordered from Etsy 6 times from various sellers. I have had sellers actually send what I bought 2 times. They make you pay up front, and there is absolutely no course of action when a seller doesn’t send the item you ordered and keeps the money you sent for it. I won’t order from Etsy again. I urge legitimate artists to sell other places, because Etsy seems to attract scam artists. Buyers should be aware that they won’t get what they paid for and their money won’t ever be returned.

I sold on Etsy, maybe a month. I made a few sells with that time and received excellent reviews. I provided high quality and my customer service was great. As a new seller, I mistakenly listed my lisitings incorrectly as far as the manufacturer of my products. Etsy started removing my listings. As I became aware of the reason Etsy removed them, I figured out how to correctly list the manufacturer of my products. I had only one handmade product, that I made. I listed that product as handmade.

I have purchased a wood carving from Ainsworthcustoms for 760AUD in January and still at May I did not receive it. Seller stopped responding and customer service is terrible. They kept closing my case three times and for fourth time I have reopened it without any interventions. I have now seen many people have experienced same. I am lost. My money is gone. Feel so helpless.

We are very upset on Etsy for last 4 month. No communications and only reply with your stupid FAQ. We need a life phone contact so sort the issues WITH NEW ETSY REGULATION TO HOLD OUR NEW PAYMENTS for up to 45 days. As you see our 15 years record. We have only happy customers. We deliver on only via Etsy but 22 year Ebay power seller, Amazon direct our local Virginia Store and Trade Conventions. Remove the block and call our office asap. Alex **

Have attempted to make three purchases. The first came through great. The second I had to wait two weeks and demand a refund as the second order was supposedly shipped and yet the post office indicates it never received the package. The third I can't even get this seller to respond and Etsy offers absolutely no help until 4 weeks have passed by. Etsy and its bad sellers are just too much trouble to waste time and money on. I recommend to stay away from Etsy!

Horrible customer service. Long response times (if you even hear back) and they will suspend your account without warning and takes days or weeks to resolve it - even if you're paying for the premium version. Easy to use platform but be aware that you might get suspended at any moment and lose sales. I hope they improve their terrible service or at least offer a chat option in the future.

I purchased a teddy bear through Etsy and when it arrived and I took it out of the box, a bunch of mouse feces and dead bugs came out all over the table! Although the seller refunded my initial cost after I returned the item, she did not refund my return cost which was over $27.00! Essentially I paid over 27.00 to clean mouse feces and dead bugs from my home! You do not know what you are getting from this company!!!!

Don't use this website to sell your products, they don't protect sellers, customer requested to return the item but Etsy did not wait for me to received the return. They issued the refund to the buyer. Customer ended up not returning the item, why would she? She got her money back! So I lost the item worth $500 + another $500 for the refund they took from my credit card. Also bad customer service, it takes days before you can get a reply. I will never trust or use this site to buy or sell. Don't even deserve a 1 star. Bad, bad, bad.

There is no way to get support or assistance with issues or problems from Etsy. The phone number listed as corporate is an automated message that states it does not accept incoming calls and instructs you to use the website. Trying to contact support through the website only results in long delays between responses that are useless as they do not read the full ticket and just cut and paste information from their FAQ based on a few keywords (i.e. if you mention shipping you will get the entire shipping policies FAQ pasted into a response email).

There is no phone contact to respond to anything. It takes 2-4 days to get any email response. When they do answer it often makes no sense and does not answer the sellers question. One person after another tries to answer without reading the question. It is the worst seller site I have ever used. They are constantly trying to sell more of their services which would be a stupid mistake for a seller to buy.

Usually when ordering from a store one would expect if you receive the right order that you can exchange it. I ordered from an Etsy store who had this policy but was refused! Their customer service did not allow me to speak to a supervisor!

I ordered 7 times, the item only got 1, and quality of the item was disgusting. Etsy took 6 days to answer. Their customer support was either leaving the chat instead of helping or told me they couldn't help. The seller was disrespectful and out of line multiple time in the 'case file' conversation and the company never defended me or ended the conversation. At this point I'm scared for my safety cause she knows my address, also scared of returning the item and never seeing my money back. The company's name is Ikkitreasure. Don't order there, and don't buy/sell from Etsy.

Was a seller on Etsy. Without warning they terminated my store and kept my profits. No explanation why, no phone number to contact and just a “robot” to answer your message stating that they are busy and will send the message to their “team” to review but you never hear back. Money and time is a true loss when dealing with this site. Many people are leaving Etsy to sell elsewhere because Etsy treats their sellers like pure garbage. Sites like eBay, Bonanza and Mercari care about their sellers and treat you like a human being. It’s your time and money. It was my time and money.

My products were quite satisfactory, but soon after my purchases, my account was hacked, in some cases from Europe. I had to close my bank account and receive new cards. I will never trust this site again. It isn't safe.

I became a seller on Etsy a couple years ago. Recently since I had made an item using a little piece of Sesame Street material, they permanently closed my shop with no explanation other than in an email to take it up with Sesame Street as they were the one that requested it closed down. Over 10,000 people on Etsy are still selling Sesame Street items and their shops are up and thriving! I was personally targeted by Sesame Street who apparently is not a non profit organization since they allow others to sell their items and they sell their own items in the stores! As a result, Etsy took the last of my money and did not release my profits, won’t return any messages, their contact number is fake, and Sesame Street has been harassing me ever since!! Years of hard work down the drain and the only source of income for me and my kids!

I made 2 orders from a UK Seller, who estimated delivery at 4-6 weeks. The Seller sent no updates & when 6 weeks had passed, I messaged him regarding order status. He replied that my items were ready & would be mailed in a few days. Within days of saying that, Seller cancelled one of the orders. A week later, Seller cancelled my remaining order. When an order is cancelled on Etsy, it disappears from your purchase history and you cannot review the transaction or Seller. I am left to wonder how many times this particular Seller (smithsmoulds) has done this? How many other people have paid for items, only to wait & wait, then see their order cancelled 7 weeks in? How many other buyers are placing orders--like I did--believing there are no problems with this Seller? Etsy's policy keeps buyers from knowing the truth, while protecting unreliable Sellers.

This retailer said they would return my money after I mailed back the ring I absolutely did not like because it was nothing like the photo or as described. It was dull, smaller, and looked fake. The crystals didn't even stand out. This Sima, told me she would reimburse me my money after I sent the ring with tracking number. It has been weeks and she has been dodging my every attempt to get this money back. And I cannot open an investigation with Etsy because the transaction was cancelled by the retailer Ice Bling Jewelry. So, Etsy won't help me recover the money and now I am on my own against a retailer who is a nameless and faceless person with no telephone number. The same with Etsy.. No customer service to speak to. Unbelievable. Amazon or any other vendor is the way to go.

I am a recent customer to purchasing from Etsy and I don’t recommend it. THERES IS ABSOLUTELY NO CUSTOMER PROTECTION. You buy at your own risk and ETSY is hard to reach and won’t help you. There is ABSOLUTELY no quality control you and sent whatever the sellers sends you. It goes thru NO quality checks or evaluation. You can be sold something that looks nothing like what is advertised and all ETSY will do is reach out to the seller. The sellers just take your money. There’s is no REFUNDS or even a guarantee they will even return an email to you regarding your concerns. I reached out to a seller twice and no answer and Etsy didn’t help me. My tracking wasn’t working on an item I purchase and Etsy just sent another email to a seller who was only interested in taking people's money. ETSY is the worst and if you're okay shopping like it’s the Wild Wild West with No Guarantees well then take the risk. If you have money to waste then Etsy is your place.

I have been a seller on here for over 2 years and they just decided to close down my account with no explanation other than too many reports! No phone number to contact them and when you send them an email they don’t respond! They took the rest of my money and never gave it back! I’m assuming competition was jealous of my items since mine was better than theirs, but this site is like Facebook where you can just report anything and they will shut it down. No seller protection. When you sell you work for Etsy and that’s it. Hundreds a month in fees they took from me. I decided to open my own website and I already notified all my customers so they won’t be shopping on Etsy no longer since they believe it was wrong what they did also! Protect yourself and your hard work and don’t dedicate your time to a site like this!

This site does not protect its customers. Ordered a couple items from Etsy and did not receive them. Tried to contact customer service to find out there isn’t a phone number. Sent numerous emails to not get any responses. Don’t order from here unless you want to take risks with your money!

I am one of the former Etsy sellers whose account has been closed and they do not deign to give an answer as to why, do not invest time or money in the platform, no matter how well you handle it and no matter the good ratings that you have, 5 stars, top seller badge, my account was terminated while I was on vacation (all posts are inactive in this mode). Technical assistance is non-existent, no matter how many claim tickets you make... they don't respond. It is impossible to communicate, try with a ticket, writing on the official forum and on Twitter without getting an answer... They increase the percentage of commission and the service they provide is disgusting.

I had an Etsy shop and they just closed my shop down for no reason!!! Like this was my main source of income. I had my shop for over a year and was making a ton of money from the platform that I left my regular Job and made this a full time thing. They sent me an email stating my shop is closed and gave some random email that they feel my shop don't follow etsy guidelines!! Like what guidelines are they referring to!! They give you no help, no way to reopen your shop. Just banned for LIFE. They suck. I don't recommend anyone depend on this platform to make a living. They can just shut you down when they feel like it. Take all your money in fees and promotion then throw you to the curb!!! Get your own website and build your brand because they don't care about you!! They have millions of shops selling counterfeit items, non handmade items and they are just up and running with no problems!! I wish they can be banned !! like they do shop owners.