Etsy Reviews

I have spent over one month with countless hours uploading my products to sell online. I followed all the guidelines and rules from POD's policies and after uploading over 200 items on Etsy, by the 3rd day or so I received a message that they suspended my account because it required further verification. I followed the exact simple verification steps and after 10 minutes of processing I closed the window. I did this over and over and nothing.

I recently opened a seller account on Etsy to sell my handknitted blankets and less than 24 hours later my account was suspended. I reached out to them in regards to this matter and received an email stating they will not be reinstating my account and will no longer respond to messages. There was absolutely no reason they gave me as to why my account was suspended. Etsy is a scam and took my 17 dollar fee and will not be reimbursing me. There is no reason this should happen. I did not violate any policy.

Refund immediately. 1st said had image but can't find order==I sent you order# -- then you said can't find image. You are either stupid for which there is no remedy or a RACKET. Making complaint/opening case against Etsy is impossible

Researched much to find rare western flick. Bought through Etsy. No mention that it was going to come from Australia! A month later after repeated checking I get a message saying "delivery soon", then, delivery "today'. Did not arrive. PO does not have it. A number on Etsy gives me to an ** person claiming to help. Innocently I get "partially" hacked before I realize that it is a scam. Much trouble with that!!! No response through all of my "messages" to Etsy--nothing!!! Had bill deleted--cancelled on credit card. Still no DVD. Still nothing from Etsy. Never again Etsy and the word is being passed on. Numbers used to start this debacle was **, all probably changed by now. I left my guard down and trusted for a few moments. Bummer.

I bought a beautiful gold necklace from Etsy with my daughter's name. I recommend this site because the customer service is awesome, if you have a issue etsy will take care of it IMMEDIATELY. I recommend this site

I bought a leather checkbook, terrible quality, terrible materials and workmanship. I tried multiple times to contact the seller and Etsy, the set up does not let you get any customer service.. only a scam phone number on the web that tried to get my bank info! They do not have a legit phone number, says a lot..NO customer service.. a scam seller.

I have been using Etsy since it was just handmade goods. Now it is drop shippers. Ordered a bday card on 3/31. Sellers est arrival of 4/7 to 4/12. Today is 4/22/24. Card never received, tracking shows it sitting in a Georgia post office for 3 weeks. Seller refused to refund. I escalated and suddenly Etsy intervened and issued my refund. I am done. What a shame, it was the crafters that made Etsy unique. Now it's just another Amazon with longer shipping times and a hassle refund policy.

I opened a shop on Etsy this month. After selling 4 of my handmade items my shop was permanently suspended and my personal account as well. Etsy gives no reason to the seller but Company policy. You cannot speak with anyone. I am a 77 year old grandmother and everyone was so excited to be able to see my beautiful items for sale. I worked for a few days and nights listing and setting up everything. Since this permanent suspension, it has affected my health and I feel a great deal of sadness, pain and feel defeated after being so elated to begin this selling adventure in my life. This Company does not realize the harm they do to sensitive artists. And then, to cut you off without giving any reason for their actions. This is despicable behavior!

Never buying on Esty ever again. The seller scammed me, never sent my order and Etsy keep throwing the ball to other agents. Still no refund. Still no answer after sending 2 emails. I've chatted them, they say they can't help with this issue by chat, I've gotta wait for an answer from the email??? This makes no sense and I'm so pissed off. They do not protect buyers from scammers, even tho their site is full of them.

If you want cheap, no quality products then this is your site. Everything I bought from the site is complete Crap, low made quality, does not last. Total waste of money and time. Will not buy from the site again

Buying on Etsy was a great mistake. I spended about €2.200 buying, a necklace, sinks, faucet and a jacket. All of them were defects. The sink's suppose to be from brass. I paid €381 for it. After a while, it start rusting. When I contacted the shop, it doesn’t exist anymore. And when I contacted Etsy, they said they can’t help me since the shop is closed. This is the perfect way to earn money by cheating. Anyone can open a shop, selling for ten thousands euros all kind of rubbish and within weeks close the shop. Walla! I hope people read the reviews before throwing their money into the garbage.

I purchased bead markers from Jillsbeadedknitbits on Etsy. I wrote a 5 star review but commented that I was a bit disappointed in the pendant size. It appeared larger to me in the picture. I received a scathing reply that I had placed criticisms in two reviews after doing multiple orders and the vendor was quite upset. She said that this would hurt her with Etsy. She felt that she was doing me a favor in doing a custom order. I paid for her to go the custom order! So in summary, the vendors are forcing you to write 5 star reviews with wonderful comments or they do not want to do business with you. The system is so automated that it takes more than a road map to convey your dissatisfaction. I will no longer do business with this vendor because she does not value her customers! I will no longer write reviews on Etsy! Please beware that the review is constrained by Etsy rules levied on the vendor for which they have no control.

I've been selling on Etsy for 10 years now with 2 different shops. It used to be a great way for me to get commissions on custom items, though working with customers on custom items can still be difficult. But the fees! I don't think I really understood how many fees I was being charged when I first started, and it was just a side gig at the time so I wasn't vigilant. They've only raised the rates over the last few years while small businesses are closing due to the crazy high inflation right now. They did raise the rates before it got this bad, but I'm sure they knew the recession was going to hit its seller-base hard even back then.

Don't bother! I started my shop a month ago and had it suspended twice for so called "verification". The first time the process went smooth but the second time Etsy refused the verification because my bank account didn't have a $200 balance! So because I'm poor my shop was suspended. No help from the system. Just a regurgitated response saying my shop couldn't be restored until I had $200 in my account.

If I could give a minus I would. Created an Etsy shop - spent two weeks uploading our handmade goods - nothing copied or copyright that many on there have and are classed as Etsy star sellers. We made our first sale after paying for Etsy adverts. The shop was suspended. We made an appeal. Within 30 mins we received a response saying our appeal was rejected and there would be no reason as to why we had our shop shut down. In the email they stated that we could not reply to Etsy either. Absolute sham of a company. Avoid them like the plague.

Etsy just closed my shop account without any explanation or reasoning. Their support team did not bother to answer my follow-up messages asking for details of the account closure. It was couple of months ago and till date I don't know why my shop account was closed. Consider selling on Etsy as a last option if you do not want to lose all your hard work you put on listings all of a sudden

Not recommended! Bad system! Not professional! Etsy is a scammer. This website is not safe. Banned a shop for no reason. Take all of money in account. Did you earn your company by doing this? Warning: Don't waste your time here.

To anyone who is considering selling though Etsy platform: my store was suspended just after 2 weeks with no explanation! I had to write an appeal which was declined with no explanation as well! Terrible business model! Not to mention fees and no customer support whatsoever! Don't go there, nothing but an aggravation!!!

I am a seller on Etsy, have been so since 2016. I pay FULL fees to access ALL of Etsy services. Today Etsy kept its promise and took the COMMUNITY forum private (Etsy wants to hide its bad behavior from the public). Many sellers like me were banned from the forum over the years. Most due to bullies in the forum that Etsy does not properly moderate. It is a game to them. Etsy has an alternative of read only mode for the 1000's of sellers like me. However, they refuse to implement read only mode. Just being a bully. Thus leaving 1000's of sellers like myself in the dark on all things Etsy.

I recently retired and deal antique clocks and tried to reopen my shop on ETSY ** after about 6 years of being busy working a real job so I could start liquidating my collecting as a hobby. Anyway my cc number was different and had a sale so could not contact anybody but robochat to get things straightened out. Was told by robochat after giving number that I had to contact my bank to raise the limits of deposits coming in, or I could get a 700 Rush credit card. Something sounded weird after 3 days of trying to talk to a real person. I lost sale but then the thing is I was told I could never sell on Etsy under my or shop name. Then here is the kicker. Now 2 weeks later I have a 706 attempted charge on that account from Ukraine that somehow a scammer or ETSY got my number. Total waste of time (about 6-8 hours now) trying to reset up shop but no customer service and either them or a hack gets your cc #. Stay Away from ETSY

When I tried to contact the seller- it said they were inactive. When I called Etsy customer service the guy that answered sent me a 'secure' code that gave him remote access to my computer. I hung up on him and unplugged my computer, but not scared to turn it back on. If Etsy is such a legit company they would not allow this. I will never order through etsy again.

I did not understand what is wrong with the product I uploaded since I see similar items on Etsy. It also seems extreme to close my store for one item. The notifications showed me I needed to change the wording, which I did multiple times. I submitted a case for someone to please help me but instead they just closed my account. I did not receive the correct support from the Etsy team in understanding what was wrong. If someone is not understanding the internal policies, you should have a representative (real person) reach out and explain, basically make it more humane and work with the store owner. An automated general email is not enough. I am extremely sad and disappointed on the Etsy customer service for small business owners.

Do not buy from them. The sellers are great. They are beautiful, beautiful, beautiful stuff but their ability to get things here. I've now had three things this week that have not been able to arrive and then I'm in back-and-forth with the seller about this insanity. I am not going to buy from them anymore. They are horrible.

I’ve had the worst experience with Etsy! It's been a literal nightmare trying to get Etsy to help with a fraudulent claim. Which after 3 months of back and forth, I’m getting NO help! Jay had his bank card stolen in November when a fake account was created. He’s never ordered from Etsy so we thought the charges were odd. We immediately called the bank and had the charges stopped and the card shut down. When we contacted Etsy there was no account under his name so nothing could be found. Then weeks later we get 2 hand sewn makeup bags with random personal photos sewn inside. Each $62 and we realize this is what was charged.

I opened an Etsy shop this week by completing their enrollment process. Provided my personal information not limited to my Social Security number, banking information, and credit card for payments. At the final step the site told me that there was a $15.00 “investment” that goes towards Etsy keeping their market place a safe one. After agreeing and having my shop open for no more than a minute, I arrived to a screen that states my shop was suspended and to look for an email from them, giving me the reason why it was suspended. Days later I did not receive the email and I contacted Etsy via their appeal process, which is belittling and useless since they never communicated to me with what went wrong. Below is the response I received to the appeal within an hour:

I opened a shop on Etsy and was doing good for one month. As soon as a couple orders were passed the ship out date they closed my shop and started issuing refunds for orders I paid for. Lost a lot. They were so afraid of consumer complaints that they disregard the seller. They are holding my money, issuing refunds on orders in transit. I have lost instead of making money. I filed a complaint with the Better Business Bureau. It won't get my money back but the ethics of Etsy must be stopped. They do not contact the seller. They take total control of your orders and money. It's not worth taking a chance with Etsy. I had scammers daily messaging me, but I was quite aware of that. Not everyone is and both sellers and buyers beware.

Etsy has a "Buy Again" button when shopping for products that were previously purchased. But Etsy allows sellers to charge substantially higher amounts that what is posted alongside its "Buy Again" button. This should be illegal!

Don’t buy items off Etsy from this seller! https://www.etsy.com/shop/KristaVrapiDesigns. Etsy won’t close her account. Sells bad jewelry with bad materials. Very rude and has poor communication and won’t reply and communicate properly. Cheap products. The person is unfriendly and doesn’t treat people kindly. ** Buy products from sellers who are kind and humble. January 26th.

One star is too generous! Wish I could do zero stars. Etsy permanently shut down my new account for absolutely no reason at all. I spend all day branding and setting up my shop, making sure everything was filled out perfectly. I didn’t even get to list anything yet, had no balance, no sales, no copyrights infringement, no trademark issues, no flags no complaints. NOTHING! Not only did they shut down my new shop but also my personal account that I used for purchases since 2012!

I've been buying from Etsy for several years without any problems until a few months ago. I was trying to reach customer service and found a phone number to contact them. I was instructed to download the anydesk app on my computer. This is a legitimate app used by Etsy. However, I followed the instructions and the man on the phone was clicking around my computer and he said he was sending a gift card for the inconvenience I endured through the process. I told him I didn't want the gift card and he stopped. I got off the phone with him and noticed I received a notice from Amazon about some charges. He bought three $100 electronic gift cards & charged it to my Discover card.

Purchased custom items from SWEETMALEFICENT/Jeannette ** on Etsy. After I placed the order, I sent seller a message asking her to confirm she could meet my deadline as the delivery dates were a 3 month span. She confirmed and provided shipping dates. They were scheduled to arrive prior to my party. The day before my party, I still hadn't received. I requested tracking information on numerous occasions. The seller choose not to respond. I reached out to ETSY. They could see the messages where the seller confirmed I would receive by date needed. They told me they were unable to do anything until the 6th of March due to those delivery dates on the sellers site. This was in December. To date (2/23) I still not have heard from seller. I reported fraud to my credit card company and received my money back from them, not the seller.

I purchased a plant, thru my fault accidently deleted my e-mail. However the purchase was confirmed as well as payment received. I, was told shipping would be on Monday. I have not heard from the seller since! Etsy customer service was rude, and was of no help!! I, will never buy, nor suggest to anyone to have anything to do with, this company!!

I opened an Etsy account to sell a curated vintage bed cover as well as custom made furniture (by me..No policy violation here). I listed the bed cover and before I could list the furniture I received a temporary suspension. I failed to understand the policy on the curated bed cover so they temporarily suspended my account. I responded with honesty and removed the listing immediately to show I understood the violation and agreed to re-read the policies to prevent further violations. They permanently suspended my account. What a goofy selling site. I understand they have strict policies but a PERMANENT BAN over one error is terrible business, especially when efforts were made to correct the error. Tried carefully on this website. You cannot talk to anyone after a permanent ban.

I bought a clock that didn't work when I got it. The seller said it worked. The seller said she refund me half but my bank never received it. Etsy tells me good luck because they won't help. Wow $900.00 lost. I will never do business with them again. Crooks! Also there is no phone number. How can you do business with no phone for people to call?

** is my Etsy shop name. I'm a star seller. I've had some low reviews where the customers 100% lied, extorted, in attempts to get free things. I always offer return for refund for any reason as I believe in treating people compassionately. Scammers have been horrible. International scammers even worse. I always ship with insurance and tracking, and help buyers if something goes wrong. Etsy has not protected me as a seller from these scammers or the false reviews even when I show proof of lying and extortion is happening. Etsy forgets that the seller is also a customer. The policy they say they have to protect sellers they don't enforce so you cant trust them. Unfair rating system.

Expert ———-. -regular————-. - Beginner ————. I sent a pic of the advertised product and what they sent and Etsy stated they were closing the case - they were not acknowledging the difference. I pursued this with the vendor who did acknowledge the mistake and it took them 3 times to make it right as pictured and as ordered but they did. Etsy never assisted or backed my claim and left me to deal with the obvious mistake with the vendor.

SO ANGRY WITH ETSY! They completely SCAM sellers but turning on an "option" for them to do "off-site ads" that I knew nothing about, then they took $508 out of my earning for this feature they don't tell anyone about. It is an absolute scam to hard working peopple who have no idea this extra 15% percent is being taken away. Customer service did NOTHING to help me.

ETSY IS AN ABSOLUTE NIGHTMARE. Absolutely HORRIBLE company. I have had my businesses listed with Wix, Amazon, Facebook, Instagram and several others for over 2 decades. There is no customer service, no phone number to call, and if anything happens they don't communicate and/or it takes weeks for them to respond AND THEY DON'T TELL YOU ANYTHING. Do yourself a favor and stay away from this company and save yourself a lot of time, energy and money.

I just opened my shop. Hadn't even got around to putting products on yet. In a few hours I got an email saying my account was suspended and they'd get in touch to tell me why. I never got any communication. I reached out to them and got generic "we can't help you" responses. I waited two weeks and the suspension was never lifted.

After reading other reviews, I now see I’m not alone. I just opened an Etsy Store and right after my bank account was verified, they shut my store down with no explanation or way to communicate other than filling out a form to appeal. The form is very demeaning, asking how I promise to change my business practices. I tried to sell a piece of wood with a painting on it, really? Can’t access my account, my personal information, not cool. Not sure this is legal, worried that Etsy is up to no good.

Be careful purchasing instant downloads…Etsy takes 3 days to approve your credit card payment, the stupid thing is if your credit card goes through, it’s purchased but you still have to wait 3 days! Beware of purchasing downloads!

I opened an Etsy store and after my bank account was validated (validated by Etsy) they shut me down and I was not able to delete my store and my personal information. I tried to appeal the shut down of my store so that I could delete my information and was not able to ~ they did not give me any reason and I wasn’t able to further ask that they delete my personal information nor tell me why my store was shut down. I did everything they asked and had valid product, a validated bank account etc.

I recently purchased an item off Etsy from a 5-star seller. However, the seller never delivered my item within Etsy's described time frame nor did the seller respond to queries for updates. I asked for the item to be sent, under Etsy's policies, but Etsy refunded my payment, instead. When I was prompted by their menu to leave feedback, and I left 1-star with an explanation, it was not posted and I received a message stating there was trouble with my account. What a lie. This happened once before on Etsy. From these experiences, one realizes that Etsy protects sellers from receiving negative feedback in selected cases.

Had bought small items on Etsy for years, with no problems, this time, I purchased a $428, Louis Vuitton Galliera PM. Received a blatant counterfeit, proven in many pictures and rubber canvas and fake leather, as well as highly faked date code, before bag was even produced, LV has in Alcantara lining, heat stamped into snap pocket, never had a leather tab until 2012. So many other reasons. Seller refused to send me a return shipping label, to their country, as Etsy states all FAULTY received items, seller pays return shipping. Would have cost me $88 after already being frauded $428. It is very apparent that Etsy condones sellers selling trademark infringed, counterfeit items, and encourages it and will not help innocent buyers whom have been scammed. Now guess I have to do a credit card chargeback.

Purchased two starter plants in Jun 2023 for about US $31, a bit pricey. One came with badly dehydrated leaves, one was fine. Contacted seller "The Green Escape" with a picture, seller said the plant is still alive, refund/replacement will be issued when the plant gets worse. During the whole summer, both plants were grown in pots, the bad one produced only a few tiny weak stems. I transplanted them to ground in mid-Nov, 23. The good one is growing much better with bigger leaves and more stems, while the bad one was about the same, not much better.

My experience as a seller on Etsy was disappointing. The lack of direct support, absence of chat communication, and the necessity to resort to emails created frustration. Despite being a 5-star seller, issues with accessing my 1099 form persisted, leading to a prolonged back-and-forth. Closing my shop was the result, and now my funds are withheld until June, causing considerable disappointment. The platform efficiently collected fees but hasn’t released my funds as expected.

I typed in **** then changed it to ****, but their system kept the wrong address & sent the plaque with wrong address. I emailed them asking them to send a 6 to replace the extra 7 & they kept giving me different instructions, then refused to do this.

I ordered a posted of an English Bulldog sitting on the commode reading a newspaper. It was showed delivered but I never received it. I contact the seller because UPS said the seller had to make a claim. Never responded so set up a case with Etsy and they closed the case the same day because it was said to have been delivered. I went to UPS. Filed a claim and found it was delivered to a totally false address but Etsy did nothing for me. UPS did return my money but no thanks to Etsy. The seller closed their site right after my claim. Etsy did nothing.

Etsy closed our store without notice, we appealed the decision 21 days ago and we are still waiting for an explanation. This is the worst company to work with, do not use them as a sales platform for your store. The charges are very expensive and there is no customer service at all, not even a phone number to contact them. In addition, they can close your store at any time with no explanation. And there is nothing that you can do to re-open it.

Etsy.com buyers, don't buy too much. I bought from Dec 1, 2023 to Jan 19th 2024 approx. 60 items. All sorts of items gifts mainly... Out of those 60 items .... I HAD to 2 LIARS FOR SELLERS... So I opened 2 cases...They said, "NO YOU DON'T GET A REFUND, YOU ARE ABUSING THE "GOT YOUR BACK" POLICY"... So the more you buy...the more they say... "YOU -THE BUYER ARE ABUSING US"....SICK...SICK....SICK!!! THEY DON'T HAVE YOUR BACK BUYER...THEY WANT TO STAB YOU IN YOUR BACK IS ALL!!!!

Tell me how it is legal for Etsy to take 3 days to decide whether your payment is approved AFTER it has already left your Paypal account? They then can decide to decline it and then after waiting 3 days to be declined you get to wait 4 days for Paypal to put the money back into your account? If this was legal why has no other retailer online ever done this? #1 Paypal is the most secure method of payment you can get. #2 IT'S DISCRIMINATION. Who are these people to decided if you can buy off their site?

2/23 ordered plush for my son for $156, as did 100 other people. For a year seller emailed us saying she was behind, now saying she's giving up. Etsy only refunds pre-6 months. She gets to bank $15,000 with no punishment because of Etsy's stupid policies. Etsy is supposed to be a place to buy homemade items, and of course sellers get behind, so this is not uncommon.

Updated on 06/02/2024: Etsy is a scam. I spent months trying to get it right, being hacked by Russian hackers caused my account to be closed costing me $250.00+. Now I find out they are still billing me for an account I tried to close down. What a scam Etsy is.

I want to leave a review for the recent removal of the category filter. For the last 12 years that I have used Etsy (via browser on my computer), I have been able to search for specific items via the search bar (for today's example, Animal Books). After searching Animal books I would then be able to tailor what specific category I wanted to look though. For example, I could search "Animal Books" and then select "Books, Movies, and Music" and exclusively search in that category. I couldn't even go further tailor the category down to "children's books". This is what set Etsy apart from so many other websites and it made the ability to browse SO enjoyable.

I had been selling on Etsy for over 2 years and was getting tired of the massive cut they take from sales so I put my shop in vacation mode to take some time off. Vacation mode means your shop is not viewable, people cannot even see find your listings if they really wanted to, so in other words, your listings are not active. While on vacation mode, towards the last few months Etsy sent me an email trying to charge me for the listings that I have that are NOT listed as I am on vacation mode. I responded inquiring as to what the charges were as I was not listing anything currently and read that I wouldn't be charged for the listings that are not listed (all of them). 3 months go by and no one has responded to me. Suddenly I get an email saying my account is suspended for an outstanding invoice, again, I reached out to their customer support for help. No answer.

Early this month, I ordered a trail team emblem as I had seen on J Cruisers. When I received the emblem, it was miniature and unusable for $24.99. It was such a joke that it looked like it was for a toy car, it was so small. These emblems are normally 5 times that size. But their website did not say how tiny it was. This tiny unusable joke for $25.00?? Yet they will not accept the return. I will NEVER use Etsy again and I want people to know what a joke this company is. BEWARE!!

This company has a don't-give-a-damn attitude about its customers. I just made a purchase, a few minutes ago, and I never received my online order, even though I got confirmation. Instead of getting the graphic designs I paid for, all I got was a mockup design similar to the template I had already used to make my selection. Numerous attempts were made to try to contact customer service to no avail. This the second (AND LAST TIME) that I was duped by these scumbags. It's really my fault for trusting them again. NEVER AGAIN!!!

Been selling elsewhere for many years now and just started my Etsy shop 2024.... Made a bunch of sales my first week and all of SUDDEN, Just won't let me sign in today out of nowhere, and won't pay me out my sales since I started totaling over $2,000! There is no support phone number to deal with this directly, why is that??

I am new to Etsy, been selling on eBay since 2000, but I started with Etsy a few weeks ago. I received tons of spams, every day about 5-10 spams saying they are Etsy that I need to do this or that to get my item paid etc... When I contact Etsy the help is poor or never end up to know a response. I finally sold something for a value of 500e, Etsy wanted to charged me 192 euros for, saying I subscribed to an offsite ads, so I cancel the same but I was still charged 167euros. I contacted them again, no response, this is the most terrible experience I have seen since ever. Etsy seems very poor, no sales and lot of problems, you must click you made something you want to sell that you haven't made, it's really weird how it's done. The only sale I have done in 2 months Etsy tried his best to ruin it and they did. I refunded my buyer and was charged 167e for a sale I haven't done due to their mistake.

I received a sheep skin coat from my husband as a gift on Christmas bought through Etsy. I didn’t like it and told him return it. Patricia Glam Vintage Threads told me we dont take returns all sales final. That’s when I said to her that’s dreadful not to take returns very frustrating. I then went to site reviewed her on customer care. She emailed back and said now because of my review she definitely will not take it back. I told her and not threatened her that our conversation will be seen by social media and I will not recommend Etsy ever. How can you sell such expensive items and not have a return policy ETSY! That’s taking advantage of people it’s awful. I tried opening a case and nothing. They tell you click on this or that and nothing happens. I have a coat that will never be used and no HELP FROM ETSY OR PATRICIA AT GLAM VINTAGE THREADS.

I have tried numerous attempts to contact Etsy support. Etsy has failed to get back to me. When I entered my payment account, Etsy has a different account number that I am not able to access. I am not able to retrieve my money from my payment account.

I ordered wrong item from Etsy Dec 2023, was not shown on photo this item was very, very small where you can't put candles on it, only showing a large size item on photo. I tried to get my refund but had to return the item and I did so I followed up later to show them receipt of USPS it was sent. They only refunded me the USPS postage, not for the item that I should have gotten in the first place.

Updated on 12/26/2023: In addition, the security team of Etsy does not seem to read the case history and many members of the security team were rotated to deal with this case. Some did it for a few times and then disappeared. When a new person took over the case, he or she appeared to know nothing about the case and asked me to answer a series of questions in order to unlocked me. Today, after six days of lockout and the numerous wasted hours to unlock, I refuse to answer any of those questions. This is really the worst.

I suppose Etsy is fine IF you buy something from a seller and they follow through correctly with tracking info and you get the product as advertised. My first experience as a customer went fine. Got the product and it was very nice. My wife then used Etsy to try and buy an ornament that was to be a Christmas present. Seller sent a message to say they had shipped the order via FedEx but no tracking info was provided. Later, after waiting several days, seller sent a message through Etsy to say the product was delivered. It was NOT. Later a picture of the "delivered item" was sent which was NOT our house and NOT the product (a small ornament does not need a huge box).

I have been selling my products on Etsy for a less than a year. Etsy, keeps removing my items and when it comes to request for an explanation to know what I did wrong there, they keep saying that they can't disclose their internal process. Although getting a lot of ad and some additional fees, they never support the shop owners unfortunately. If you have another option or platform to do business, stay away from Etsy.

I ordered several items for Christmas from several different storefronts. With the exception of one store, every single one delayed shipping BY WEEKS. Each item I ordered said it would be here by December 10th at the latest, one was for a birthday present on the 10th, and it came on the 12th. The others all now say they'll be here after Christmas, or two days before, which doesn't give me enough time to ship it. I've contacted sellers and asked them to cancel my order, but they've all refused. It's outrageous and means that even though I ordered everything in November, none of my Etsy Christmas presents will be given on Christmas. So much for buying from a "small business." I've tried contacting Etsy itself for help, but I can't seem to figure out how. (Of course, they make it complicated.)

I spent 4 days on the phone trying to get in touch with Etsy Canada as I didn't know what happened to my delivery. I left my phone number 4x's for Etsy to call me back and heard nothing. Don't use it!

I became a seller on Etsy and I bulk create my product listings ad posted them all at the same time. I got an error saying I can't post any more listings and went and saw my account was suspended! The listings had not been active for even a minute and suspended. I contacted their support team TWICE and never got an answer as to why my account was suspended. So I deleted all my listings and filed an appeal, since I did not know what was wrong and figured it had something to do with my listings. After I filed the appeal, a couple days later they closed the case saying it was their system's fault I was suspended and nothing I did. So I asked like "were the listings I had okay to post?" and they replied and said they can not confirm nor deny if my listings are okay to post and to just look at the guidelines.

As is the same with so many people on here, I went to ETSY to post some items I am making. Verified everything, listed products and even got a sale on day one. They suspended my account TWICE. Said I needed to verify my information. I did! I'm so sick of this. What the heck is wrong with ETSY? No support, AT ALL for sellers to even ask a question. I'm so frustrated!

I ordered 2 of the same necklace for my sisters for Christmas. The seller is a company in CO. The item was actually made in Europe but it arrived pretty fast - 10 days. However, I only received one necklace. I went on Etsy and filled out a form for help. Less than 30 minutes later my credit card company called to say a company called Ask Crew tried to charge my card $55 for providing service. Thank God they declined the charge. Watch out for any charges from a company called ASK CREW. So, now I am trying to get my other necklace from the seller. He is balking so, I may have to complain about his company as well. I will give him a couple more days.

Etsy could not verify any of my bank accounts (for sale deposits) eventhough I sent numerous requests as to why there was a problem with the statements. There SHOULD be a small deposit made but mine never came. They they asked for bank statements but each time there was some problem with why the account wasn't verifiable. They then suspended my account due to too many verification attempts. All the Etsy customer service answers were cut and pasted and no clear explanations were offered. There is no live customer service. Now Etsy is saying they will keep my account closed without any reasoning but yet they owe me my money. No one will answer how Etsy will deal with getting me my money. Save yourself a ton on time and trouble and find another way to sell your products. Check that there is live customer service before signing up with anyone where money is involved.

If you are wanting to set up a shop, I strongly recommend you don't. I went through the process of adding listings and verification of bank info, only to find out through the website that it got suspended it with no reason. I appealed it, explained that it was a new shop and new account and yet they denied it. Their policy is not to disclose why. Etsy is unprofessional. At least they could have the decency to disclose why they just choose to randomly suspend someone's account. It's more of a loss for them, their bottom line would increase. Bye Etsy.

Last month I found a Cactus in their site, indicating the size of : 8+ inches. Also they charged me about $47 for delivery to my home too. When it arrived here in Canada, they left me a note to go to Canada Post to pick it up, so Canada Post charged me $29 too! When I opened the Box I got a Cactus for about 5 inches!! So which means the charge for the price of Cactus was almost 3 times more than it should! Etsy sold me a $50 cactus for over $190 to deliver to my home, but even not delivered to my home! I asked their customer service to adjust it, but they ignored me. Be careful and don't believe what they offer to you, not at all. I don't recommend them at all.

ETSY excuse for technical support is 2 days to reply to your email. When they reply it is a link that doesn't address the problem you asked for help with. I created a bunch of the initial work and loaded picture and description etc. I used the SAVE button. Now when I try and go back I can't access any of it. There 2 days later email tell me it is saved in a draft. Doesn't tell me how to access that. I have ask how to do that and given a link that has be starting over at the very beginning. Decided to be stupid and start over. I get to the section how to get paid and there is ONLY one choice. Enter your bank account information through a service called Plaid. When I try and do that it requires me to login to my bank account. I am old and I don't do online banking because it is still not 100% safe. So now I have twice tried to create a sellers account for multiple products and it has been a miserable terrible experience. Other people do such and good luck to them.

Terrible Customer service from Etsy as it's nonexistent. All they do is keep emailing or posting canned emails or messages in their chat sessions. They closed my store. I could care less as I am selling on other platforms better than I ever did on theirs. They won't tell me the exact reason only that I violated one of their selling policies. The question I have is how are so many other sellers getting away with selling the same products I was trying to sell? Are they kind of locked in because they have so many sales? I don't know and Etsy won't help me. When you call it says they can't take phone calls. There is no operator or anyone to talk to.

So I ordered a jacket from one of the sellers on Etsy on November 17. On November 21 I asked for an update, never got a response, reached out again November 24. Got automated response. November 27 I reached out to the company for help. Their only solution was to wait, reported another problem, finally got a refund because they realized that the person was no longer a part of their website or whatever. Found the same jacket through a different seller who said the earliest estimated Deliver date would be December 8.

When I ordered the shirt (24 on the 24th...golden) the delivery date was the 18th. After I paid, the date changed to the 25th! Too late for the party! No customer service to talk to. You failed so I failed. Rude! I don't recommend anyone order from Supernatural Threadz.

Do not trust this company! It will seem great until one time you do not receive an order and the vendor claims you did. I have a doorbell camera so I know I did not receive the item. The vendor was very nasty and claimed she verified it with the post office, but would not show this verification to me. Etsy customer service got involved and sided with the vendor. So, not only did I never receive what I bought, but I did not receive my money back. Imagine if you purchase a big ticketed item and this happens; you will be SOL! It is not worth taking the chance. I have not bought another item from Etsy and never will again.

I am so disappointed in Etsy right now as a seller! Just out the blue they suspend my account without any warning saying that I violated their policies but I didn't. Then when I file the appeal and asking them what happened, their response is not valid. They won't disclose what the issue was but stated that they can't reopen my account to be a seller. But you know what Etsy, thank you for showing me how you guys treat people that do business with you. I'm not even going to purchase anything else from your site. DISAPPOINTED!

I am completely appalled at Etsy's decision to push sellers to have a 60% discount or more for Black Friday/Cyber Monday. Etsy is supposed to be a place for HANDMADE, unique, one of a kind items. That's an unrealistic sales expectation to have for small businesses. Businesses that do not have much wiggle room between what they charge and the profit they make. I logged in to buy stuff today and, if the seller WASN'T offering 60%, their listings weren't even hitting my dashboard / home landing page. (These are sellers I FOLLOW and purchase from, yet none of their sales made it to my "check this out" screen.) Instead, Etsy's letting their algorithm force items that are NOT HANDMADE, not unique, and not one of kind - onto my check it out page. SHAMEFUL AND DISGUSTING! Etsy is NO LONGER remotely like what they intended when they started.

I was emailed that my purchase had been delivered. I never received it. I have been trying to get hold of Etsy or the seller to get help to resolve the issue. I have been unable to get in contact with anyone. Sent emails, unable to send email to seller. No help from Etsy. Will never order anything from this company again.

I was trying to make purchases on Etsy. They repeatedly canceled my orders. The automated customer support buttons kept on directing me into a loop to nowhere. I had to find a customer support email on my own despite where the silly buttons were taking me. Then I requested a phone call and detailed my problem. A silly chain ensued where I did what they asked my orders kept on getting canceled and still no phone call. I frankly don't understand a business model where they refuse to take money. Good luck to anyone who wishes to work with this platform.

I have bought many things on Etsy and never had an issue until now. I purchased pearls that were supposed to be in the same color. The two sets I received were complete not even close. I contacted the seller to get help. I kept getting the run around. They couldn't even send me a label that I could print or download. They said it works for us. I explained well it doesn't work on my end to even print it. I paid to send the items back and the said they would refund the shipping. They also said they would let me know when they received the package back. They have done neither. They received my items back on 11/13. They also changed my order status back to in transit. I have no idea why they would do that.

Interesting how a business that seemed to being a great job can blow it all up. The last year has shown that they are inconsistent, and dishonest. As as Seller: They utilize hidden fees for sellers, policies that only impact certain sellers and terrible customer service. As a buyer: they are basically a dropshipper for Alibaba. 90% of the items seem like they could be bought on Shein or Temu. Watching them fail is a wild change from their beginnings.

Ordered outdoor Halloween decorations from ETSY. Received a notice that items were delivered. Could not find the items. Tried to contact ETSY and was told to contact seller first. 2 different attempts made with no response from the seller. Called UPS and was told that the item was sent to the wrong address, but they would not share the address or do anything to obtain the package. I eventually had to resort to getting my credit card company to issue my refund credit. I will NEVER do business with ETSY again.

I volunteered to make personalized Christmas ornaments for our office and purchase micro items (dollhouse sized) that represents each person I’m making the ornaments for and I thoroughly perused all options from a shop on Etsy that offered the item I was looking for. I placed each item in my cart and was happy that I was 1. Able to find the items I was looking for and 2. Helping out an artisan's shop. I go through the lengthy process to check out only to find that I’m paying almost half of what my bill is in just shipping fees alone. I went back to look at some of the shops shipping charges and none of them lost what they charge for shipping? I spent all that time choosing each item carefully only to be charged exorbitant shipping fees?!

In the spirit of transparency and to inform fellow Etsy sellers, I'd like to share a recent experience that may serve as a word of caution. My store, a new Print-On-Demand venture, strictly adhered to all of Etsy's regulations. We created all our products in-house, conducted thorough TESS searches for every listing, and even commercially licensed fonts to ensure we respected intellectual property rights. At no point did we sell Disney knockoffs or infringe upon anyone else's content or IP.

Order arrived broken and all methods I used to try to contact them or the seller failed. Phone line is no longer available and their website runs you in circles with no options. Don't use this company!!

I order 2 items. Never got them. They took my money. I report this. Company told me they don't have the product anymore. They would not give me credit. I ask for something else. They told me no and all they do is send me stupid excuses.

I was a seller for about five months. I had five star reviews. Once a buyer purchased my product and requested a return. I foolishly reimbursed his money and he never returned it. Customer service provided absolutely zero help and pretty much told me I had to take care of it on my own. I sent four or five emails to the purchaser and they never replied. I even sent them postage for it. Next I sold an object for $80 and received $35 from them. It was impossible to even send a complaint about that. Now they suspended my account without any explanation. When I requested a review, they wanted to know how I would fix the problem when I had zero idea what the problem was. They then said my request for reinstatement was denied. They even blocked my ability to even buy anything on there. Don’t ever buy anything or sell anything on there. Their customer service is non-existent and only want to milk sellers and buyers of money.

I signed up to buy an item I saw on their website. The order was processed and an ETA was given. I watched the tracking and could see the item was not being shipped. Alarm bells started. Two days before the delivery date, the seller from the USA sends a message saying the item is out of stock due to high demand, please wait another two weeks. After two more weeks and again, it was not being shipped I put in a request to the seller for a refund. The next day I received an email from Etsy.com saying the seller had closed their website and couldn't be contacted. I clicked on the seller's website and checked my order, sure enough, it shows it no longer exists. I don't think the seller ever had the item.

Only thing quick about Etsy is collecting my money, $422. I do not recommend this company. Granite grandparents bench product received is defective & have been trying to get a replacement leg to match. Unbelievable runaround. Seller, who it turns out is not Etsy, refers me to Etsy, Etsy refers me to Seller, back and forth for 4 days without satisfaction, no way to speak to a human. Seller in emails very curt, uncooperative, and unresponsive. Etsy impossible to reach. Seller emails tell me to file claim for full refund & return product, stupidity. All I want is a new leg! So today I'm forced to have my credit card bank demand full refund and withhold $422 payment unless & until I personally hear from Etsy. Otherwise will return product if they send me prepaid shipping label & repurchase product elsewhere.

I used to love shopping on Etsy. I found some nice handmade items on there. Now, I've found that many of these sellers are buying their items from cheap China online stores and are advertising as handmade and charging 3 times the amount. Never again will I do business here.

I made a large purchase of jewelry on Etsy from JewelPark. I never received the item, and JewelPark kept my money. Etsy was NO help. They would not help me with their seller and offered no solutions of anything else that could be done. The seller is still on Etsy and I am out my money.

Just like 'David' from Iowa (a few days earlier), I purchased something through Etsy. Ordered a shirt from the shop called "DrDsStudio" on October 18, 2023. Received a confirmation of order immediately. Today (Oct. 23), the seller sends me an email saying it's been shipped. I go to click on the order... it takes me to Etsy website. No order information at all. Then I try the shop domain, and I get this: "Uh oh! Sorry, the page you were looking for was not found." Then I try Etsy website and type in the shops domain... doesn't exist anymore. Not 'closed'. Not 'suspended'. Not sitting in the corner because they misbehaved. Not 'existing'! Like it was never there to begin with.

Be cautious about ads and listing details. It's not a very good selling platform with the multitude of fees they impose is ridiculous. The three domain I have purchased are not even transferrable at least for 60 days. They are holding the domains hostage.

I bought the DVDs for the soap opera El Clon Brasil (32 DVDs both sides -63 sudes) and when I started to watch I realized that there is a lot of episodes missing; I know it because I have watch it before many times and since I liked it so much, I wanted to own it. Well my disappointment was great because some of the most important episodes are missing; and I have only been through 5 DVDs so far and I KNOW WHAT IS MISSING. I’ve tried to contact the seller but no answer so far. I'VE LOST MY MONEY.

I just started my business and decided to use Printify to help design some of my products. I made sure that this was completely within guidelines and did everything that they told me to do and didn't violate any rules. The next day I went onto my shop just for it to be suspended and I thought that maybe they made a mistake as to why it was deleted. It took a while to be able to get an email to contact them but after talking to an AI support agent that they make you talk to first, I finally got in contact with a real agent. I received an email stating that they will not be opening my account and didn't give me a reason why. This has been happening to a lot of people and it isn't worth anyone's time! I recommend using Depop or Ebay!

I opened a store with them to sell cookies, and they charge you every time someone clicks on your page regardless if they purchase or not. I made 116.00 for Sept and their fees added up to 115.00 for the month. October as soon as I sold 1 order they assessed me with 75.00 in fees so I made nothing. It is like that every month. They take more than you make and their fees are outrageous. I will never shop with them or list with them again!

My experience with Etsy has been nothing short of a nightmare. Despite being a legitimate seller and having a clean track record, my shop was inexplicably suspended without warning or a valid explanation. Despite my attempts to rectify the situation, the Etsy Trust & Safety team failed to provide any substantial reasoning behind their decision, leaving me completely blindsided.

I ordered copies of the power 9 from Magic the Gathering, when I received the product it was such poor quality it can be seen from space... Unbelievable. A disgrace to the community. My infant son could of done better.

I bought this vegan blue belt in Spring of 2021, and wore it two times. I wanted to wear it again recently to a event, and the blue material was falling off. I paid over $ 25.00 dollars for this belt, and it should have lasted at least another couple of years. I tried to reach out to Etsy, and of course it is too late for a refund. I could not even get a hold of customer service. Poor quality, and no ability to follow up with someone.

I bought a can koozie and after a month of not receiving it I contacted the seller. The seller never responded but every time I click get help with the order it just leads to a page that says oops! Something went wrong. This page no longer exists. So basically there's no way to get help with the order. If I could leave zero stars I would.

After a decade as a seller, we made some changes to our tax info and lost access to our shop. With no contact options other than email, and no reply to emails over weeks, we are left with no options other than to abandon our long-established Etsy account. I think this company is toast. If you're planning to open a shop, do so on any other site. Etsy is a trainwreck that isn't long for this world.

In sum, you have no protection. Over two months now not getting a service and NO options to contact Etsy directly or put in a complaint. Could only email the vendor and now the vendor shut down shop. Try to contact etsy directly for their said Buyer Protection is a joke... Buried contact information; no emails (they'll contact you), and chat that is buried under five web pages and you lose if trying to find any information... If you don't care about losing money, there is no protection and some scrupulous vendors are figuring this out.

Unfortunately, This seller no longer sell any product. After some many attempts to resolve my issues, I submitted three complaints or cases. Two months passed by and no resolution from Etsy.com. My suggestion is DO NOT BUY FROM THIS WEBSITE. They do not care about customers. JazzLabVol2

It's obvious that Etsy is on its way under, I bought $1000 worth of merchandise from 4 different businesses, 3 of the 9 items I got was nothing like the picture or description, Etsy says there is nothing they can do, the seller does not want to return because his criminal policy says no returns. Even though you got something else. Etsy sucks! You can't get anyone on the phone, and if you do it's a person who can't help you. They hung up on me 5 times due to not having an answer. ETSY is SCAMMERS' market place.

I opened my shop three weeks ago and was adding products. One of the products got my store blocked because I created wrapping paper with a weed symbol. However, I deleted that product and wrote to the review people. They did not reinstate my store however they just charged my credit card for my store items that are not being sold because my store is blocked. THIS IS SO ILLEGAL. I just deleted my entire account and will never do business with them again.

I ordered something and waited the 2.5 weeks for it to arrive which is fine, but the item I received did not match what I purchased. It was a dinky, ugly cheap item. I wrote the store and told them to refund me. They did immediately, but when I went to leave them a review they deleted all my purchasing information. The entire transaction was gone, so that I didn't leave a review. Then, to add insult to injury trying to reach out to Etsy to file a complaint has been impossible. I have no idea what is going on with Etsy, but I will probably not order from them anymore because something doesn't seem right. If you read other Etsy reviews on here, you'll see they are making it very hard to contact them. Don't order from Jenny Krafts.

I've been a seller on Etsy for quite some time, managing two distinct shops, "Shop A" and "Shop B." Unfortunately, my journey as an Etsy seller has been nothing short of a frustrating nightmare, leading me to give this platform a rating of 0 stars. My ordeal began when "Shop B" was suspended by Etsy's automated bots. The reason cited was violation of their handmade policy. I suspect it's because of the same images we have on other marketplaces, such as Amazon Handmade. Etsy's response was swift, but far from fair. They sent alarming emails to my customers, warning them of potential order issues, even when orders were already in transit with tracking numbers. Automatic refunds were issued, leaving customers bewildered and my payment account drained. Shockingly, I couldn't even message my customers to assure them, as Etsy disables messaging when a shop is suspended.

I purchase hundreds of dollars from Etsy, very rare I had issues, untill I purchase a live pepino plant from Lucy a Chinese seller. What I got was 2 sticks, no roots, no soil. I regret not reading the reviews others buyers had the same issues. I contacted her, she refuse to help when I requested a return label to send back the sticks. Etsy refused to help when I open a dispute with PayPal. As soon this is resolved closing my Etsy account. Too many complaints against Etsy, no buyers protection scam

My order never shipped and now they won't even help me because I opened a dispute with Klarna, my payment method, instead. Lack of resolution aside, you're really taking your chances that the seller will actually ship you anything. Feels like robbery to me, especially when they claim there's a buyer protection policy in place and I can't even file a dispute through Etsy anymore (or ever now!) because I went through Klarna instead. Just overall a terrible experience. Don't waste your time and certainly don't use Klarna, or you sabotage any chance you might have of getting a refund.

Back in 2022 they suspended my account because I didn't have a bank account linked to my shop. I linked a bank account and filed an appeal. Next, I got an email with a bunch of questions asking for account information. I answered all questions, submitted and... crickets. A few weeks later, I filed another appeal. Same thing happened. No replies after I sent in my answers. Earlier in 2023 I tried to appeal my suspension again, but I guess they "improved" their systems because now it's impossible to file an appeal or follow up on old ones. Good work Etsy!

I am a selling on Etsy 9 years. Never before was so terrible customer service. They turned off Telephone Service completely and talking only with Emails, not answering days and days. When they "answering", it's NOT answer on my question. I have to wait another week or longer. They are NOT helping Sellers, very Low Professionalism. Extremely Unhappy with Service. No help at all. They are Hiding Top management. Never give them INFORMATION to Complain. Overcharge me with "Offsite Ads" which I never asked them .... Charging extra $100 Fee from each Sale if item purchased Thru Google. Just horrible....They doing what they want, ignoring sellers' needs and no help. Bring back phone system please.

I ordered a set of Hot Wheels on Etsy 3 days ago. I got my confirmation number. It loaded up on their website as a purchase with a picture of the items I bought and said I would have it by October 3rd. On September 27th I looked at my status and it is no longer on the website at all. The picture and the order confirmation were taken down. I called the company and asked him what happened. They indicated the sale was canceled. I ask why. They told me the seller is no longer selling for them anymore and they can't give me any information on their customers. He asked if I got an email and yes I did get one just a little while before I called saying that my order was canceled with no reason.

I ordered a pair of boots on Etsy. The seller was Kingly Shoes located in Pakistan. I sent messages to Kingly before I placed my order. I wanted to ensure the boots I received would look identical to the ones advertised. I can understand slightly different patterns in some areas but the color and contours should be the same. The order arrived over a week later than expected. But coming from overseas I can handle that. But the boots were definitely a different color and the pattern was not close at all. Kingly refused the return because I didn't request a glossy boot, and that I should have expected handmade shoes could be different from the photo advertised. And because the order arrived late, the vendor nor Etsy will let me post a review. The review window was closed before I received the order. How can you write a review without having received your item? Hopefully Etsy will try to resolve this. Definitely my last transaction with this company.

I started with Etsy from day 1. Had 3 accounts at one time, sold a lot of stuff, help make them a lot of money. I closed ALL 3 shops in 2022, and I will NEVER Buy or Sell with them again. They overcharge the seller, they never stand behind the seller, they allow scam buyers to take advantage of the Buyer and you have no way to even speak to a person at Etsy. It is all shadow people hidden behind a keyboard. They force you use their advertising and the pricing is outrageous. Etsy is the WORST place to try to sell your items.

Beware of scammers on Etsy. September 20th, 2023. In June of 2023, I made a purchase from a shop that read from Mexico. I waited 30 days, and during this time, I made numerous attempts to contact the owner, without any success. After five weeks, I receive an email stating that my package had been delivered... To an individual in Massachusetts! I reside in North Carolina. After a forever search for a contact number to Etsy, I was told that I had to wait another three days to open a case! Even though the proof was in printed ink! Adding insult to injury, I waited the three days and, after another day, was reimbursed by Etsy.

I ordered a cotton boll wreath for $122.00 and never got it from Etsy after 10 days (Etsy’s guideline.). The confirmation email of my order disappeared when I clicked on Help. There were no responses from Etsy website messages asking for help, either Chat or describe. Etsy online automated message suggested I change my password, which I did twice to no avail. After a couple of hours wasting my time, I called my credit card vendor to see what it can do. My credit card company gave me 2 phone numbers to call after finding my transaction for the wreath. One is out of service and the other gets you nowhere (718 855-7955 and 844 935-3879). I won’t order anything from Etsy again.

My recent encounter with Etsy has been nothing short of a catastrophe, and I feel compelled to share my harrowing experience. I entered into this venture with high hopes of opening my own online store, but Etsy's sheer incompetence and lack of transparency have shattered those dreams. First and foremost, Etsy failed to follow through on their promise of opening my online store. Despite their enticing claims of providing a user-friendly platform for selling handmade products, the reality was starkly different. I meticulously followed their guidelines and completed all the necessary steps, only to discover that my store had never actually been established.

Hershey's company complained about our freeze dried products to Etsy and Etsy pulled the product from site. I corrected the name and Etsy told me they had to get that info from Hershey's. Wow! I quit selling on Etsy and avoid them at all cost. It was bad enough that I made good on customers who claimed they never received product. How is it that Hersey's could get my product removed and then I couldn't get product put back on site. I was paying them not Hershey's. I get Hershey's concern about using product name but Etsy should have allowed it once I changed the name. Amazing. I would not sell on Etsy.

My encounter with Etsy as a platform for selling products has left me deeply dissatisfied and frustrated. In my opinion, Etsy is one of the worst companies to work with as a seller. When I initially joined Etsy, I believed it would be an excellent platform to showcase and sell my products. However, I quickly realized that the support and assistance provided by Etsy were severely lacking. The experience has been fraught with numerous challenges and disappointments.

I've purchased several things from Etsy without issue. Attempting to sell, however, is a nightmare. As a seller, Etsy has done nothing but waste my time. I recommend steering clear of their immensely frustrating nonsense. After I changed my phone number, I was locked out of my Etsy shop with the only option being a sad dance with their seemingly outsourced customer service department. First, I had to verify my identity, which makes sense. But when I got one of the requested bits of information incorrect - they wanted last four of the card on file and I wasn't sure which I'd registered - they added four more, different items of information for me to provide in order to prove who I am. It's like I was being punished, even though I could still provide the correct one with another attempt.

I made a $400.00 purchase with Etsy. I went to check out to pay for my purchases. I had the money to cover my purchases. So I pay for them and my bank card said they received the money. In a few minutes I get a notification and email stating that my order was cancelled. I knew I had the money in my account so it wasn't that. I tried to go back to check out and resubmit my payment but it wouldn't even let me leave my cart. So I make a different account under a different email and purchase the same items. Same thing happens.

I ordered some scion wood for tree grafting. During order they said same day fast shipping, 9 days ago they shipped but I did not receive yet. Scions will dry and die. What a terrible place to buy. This was first and last time to buy something from Etsy.

I ordered a wood dog house ($167.00) and after 8 weeks (against a promise of 4) it not only hasn't been delivered, but the seller doesn't respond to any inquiries. Etsy is of no help whatsoever and won't cooperate on a refund at all. This was my first use of Etsy and will certainly be my last

I order a OtterBox for an iPhone 14. The money was immediately removed from my account. After the product was not delivered I called a number listed on the internet. I was told the order was cancelled and if I wanted a refund I had to download an app on my phone and then the refund would be processed. When I refused the lady advised I will not be refunded and I will not receive my order. First and last time I order anything from Etsy. Anyone looking stay away from Etsy. It’s a ripoff!!

I called to let them know an order I placed did not come through on the purchased items section. I stated I was uneasy about this and would like a refund. They proceeded to step me through setting changes on my phone and to install Any Desk. RED FLAG! Any Desk is a sharing tool. I told them I don't want to install this. They said it was okay that they will get me my money back. After some back and forth I did install it but stopped right away and said I would cancel it through PayPal. He proceeded to tell me to go ** myself and calling me bad names. Just continued for about 3 min. I called back to talk to a Manager, he said he was a manager, and asked me to install AnyDesk again. I said NO and HE proceeded to tell me to go ** myself among other things. I want to talk to a CS person in the US not overseas. I will pull my business and promote elsewhere.

I am frustrated with the ETSY and their website! I had several attempts to open a shop, but this website gave me multiple errors in setting up my shop. I submitted all the required valid documents for verification, however, the process was frozen at one step every time, and I could not go back or forward (to complete or redo) for one week!

On one hand Etsy doesn't seem to care much about who sells what on Etsy, considering it being a paradise for price dumpers and sellers of cheap ** bulk commodities who destroy prices for any serious shop owner. On the other hand they randomly deactivate listings and suspend accounts with no given reasons and with brutality and ruthlessness destroy within the blink of an eye what people have build up over a long period of time as a serious business. Their highly incompetent "support" team rather reacts with arrogance and arbitrary rulings. Fairness and reason are replaced by a "might is right" bully mentality. Support in the actual sense is simply nonexistent. For them only money counts. This place is overall a very hostile environment for sellers.

I just opened my shop and was lucky enough to have 2 sales (we won't get into how their fees equaled 30% of the sale). I received an email that Etsy will now be holding 30% of my money for future sales. There was a list of reasons why having to do with shipping and customer service. None of these reasons applied to the sales I had made. I reached out to customer service and got the runaround. I was told that they could not specifically tell me why because of the 'integrity' of the system. It seems to me that Etsy is holding on to sellers money and collecting interest while said money sits in their bank until they release the funds. Etsy and integrity? Hmm I think not.

This order took a long time to come; turns out it's a ** co. There are lot of ** cos on Etsy. The styles are very cool, but it's incredible how the products never look like the pictures. I hated the fabric, it was so syntheticy, too large and the print colors were too sharp. I wrote and asked for a refund. No refunds. I asked where to send the blouse. I was willing to try to exchange it since I was stuck. No returns or exchanges. This is why she avoided giving me an address repeatedly. I am out $31? This policy is not advertised anywhere. How can they do this? Pity, Etsy used to be a wonderful co.

Etsy customer service is very difficult, and I would not purchase again from this company. Their website and app kept glitching. You would be better off buying from Amazon and staying far away from this company.

Etsy has suspended my store in the middle of orders and is withholding my funds because the company is clearly a front for something else and needs to be investigated. They have hidden my account so I would get no orders and the last effort to shut down my account was to false claim my tax information wasn't incorrect. The customer service sucks and they resort to playing mind games instead of helping. DO NOT DO BUSINESS WITH THIS COMPANY. This is not the same company when it first launch. It's been bought out by criminals.

I've been selling on Etsy on and off for the last 10 years. I recently opened up a shop 8 months ago. A true achievement, as it was doing very well, and I put a 110% into it. Reaching over 100 listings, I typically lose interest in many things but This was something I was proud of. In the beginning of July, I received an email from etsy stating my shop was suspended. At the end of the back and forth emails from the automated system, they stated "we can not disclose why we closed down the shop".

Bought watch that did not work and had no glass cover. In other words-trash! Seller would not refund money. Called me stupid and a liar. Etsy did nothing. Made it impossible for me to reply to any emails they sent to me. Closed case and of course found for the seller. Now I have a watch that I paid $40 for that I will be throwing away. Will NEVER buy from Etsy again!!!

Etsy is very difficult to conduct business with. They go out of their way to avoid customer service by phone and hide their number well online. Impossible to get a phone number for this company. The ones I found were no longer working. They have a chat on their website that is also useless. It's a robot who has no clue what you are talking about when you type in your issue. I want to make several purchases but have questions before buying. The site is slight on details and urges you to reach out to the "seller." Etsy is the seller and I don't care who provides them the products.

20+ requests to delete my account and they continue to ignore my request! They have deactivated the link on my account to send through more requests. It’s been weeks and still nothing. What is the problem????

No matter how many years you have had your e-business open, it can be shut down at any time without notification or any clarification on the reason why and how to reopen. I don't know how is this even legal. I was surprised to see other reviews talking about the same issue so I am not alone in this. So beware before you put in the sweat and tears!

After not receiving purchases item, I tried to “open a case”, but Etsy did not provide the means to do this nor could I leave a review. I finally contacted Paypal who refunded my money. When things go right on Etsy, it is easy, but when there is a problem, Etsy wants no part of it- you’re on your own. Always pay through Paypal as they will reimburse you, otherwise the money is lost.

I use to sell on Etsy but everything about this site is horrible. The fees to sell and renew your items plus taxes, etc. things I didn't even know about were deducted from a product I would sell. The customers could be scammers and Etsy would always side with them and give them a refund without you even knowing. You hardly make any profit from this site because Etsy takes pretty much half. Go to another site that sales your products. You would do much better.

Think twice before you order from ETSY.... I assumed ETSY vetted sellers, and stood behind buyers purchases from their platform.... WRONG! Not only do they not stand behind the buyer, if you unknowingly buy from a fraudulent seller ON THE ETSY PLATFORM, and that seller does not send the items, ETSY REFUSES to assist when you deny the charge and BLOCKS IT! After 2 months, ETSY simply blames the credit card company and states policy pretty much blaming the buyer.... BEWARE.... Buy elsewhere.

Had finally got the time to start building our Etsy Seller Page. We sell neoprene game mats. Spent about 3 weeks curating artwork and getting things set up. Finally started getting traction on sales after advertising. Logged in one day to find the account suspended. Absolutely no communication from Etsy support. I was never given a warning for anything. I have used the appeal feature 5 times now, I have yet to get a reason for the suspension, let alone a single reply. If I made a mistake that's fine but I need to know what mistake was made because as far as I can tell nothing went outside of the Etsy policies. I feel like I was targeted by bad AI algorithms/competition.

New seller to ETSY, my sister bought merchandise off my store site. As soon as she bought account would not let me login and suspended my account. Never even seen an email from Etsy explaining what the issue was, filed appeal, response time was two weeks. After two weeks still no response from Etsy. ETSY still has not paid me my money and still no response. Have filed another appeal at this time. I have repeatedly tried to contact Etsy. There is no email, no phone number that I have found to be able to contact. All you can find is a New York address. Will never be doing business through Etsy ever again so far, they have stolen money from me as a seller.

I ordered 2 hats from this company through Etsy. I received notice that I would soon get a delivery. That day never came. I never got any other notice, but it sat at Marietta, GA for days. I called Etsy to request a refund. I was told that my order was discontinued, and my money would be refunded, thru PayPal Cash App. From this point it went downhill. They scammed me for more than a thousand US dollars, from two of my bank accounts, manipulated my phone, I was fooled and scammed. I am a senior citizen and I am truly hurt by the carrier or supplier. I need someone to listen and to help me.

They never respond to my direct question. They holding my funds for no reason. They won't explain to me the process in detail. They are lying about 25% released. They never hear my side of any situation. Even when customers lie. They are horrible business and honestly feel they are stealing from the seller ...Use with caution if at all.

I used to sell on this platform until they stole from me. I had a buyer dispute a purchase, this is fine, and disagreements happen. Within 7 days, Etsy took the money out of my account and refunded the buyer his money without expecting him to return my product back to me. I attempted to contact the buyer both directly by email as well as through the Etsy app multiple times with each communication including a prepaid return label with no luck. Etsy was NO help, so, I escalated things. I filed a police report for theft (see attached) and let him know I was going to consult an attorney & he would be liable for any & all collection expenses, OR, just simply return my stolen merchandise.

I ordered 2 T-shirts, 2 separate orders because one was being shipped to a different address. These orders were thru the vendor SylviaTailorCollage. The first order being shipped to me was charged through Paypal and deducted from my bank account. The second order for the same item (different color and size and shipping addressed) was ordered and also was processed and deducted from my bank. The first order, no confirmation, order number, anything from them - attempted to resolve thru their help center/messaging. Never heard a word from them and eventually PayPay credited me back. The second order was process fine with appropriate order number, shipping information, etc provided, it seems to be on it way.

The Good: Etsy is an attractive, e~commerce website without question. And it does have a very good search feature for what you look for. Its messaging system, to contact buyers, is fairly good {Not as good as Ebay's, not absolutely horrible like Mercari's}. When you buy something, the checkout works very smoothly... After that, you had better hope that the purchase turns out good... Because if you have *any* problem on Etsy, then that's when your problems compound. Etsy primarily wants you to work only through the seller.