eBay Reviews

Today I cancelled my eBay account, cancelled my Paypal account and blocked all my employees from both sites. Not only did I do that but I called my bank and CC company and blocked any future transactions from Both companies. As a Consumer and seller I spend a minimum of 14K per year on eBay & Paypal. I am now going to give Amazon all my business even if it costs a few dollars more.

Ordered 3 motherboard kits with CPU and RAM, opened a case, tried to solve it with the seller (DNA outlet) but the seller (DNA outlet) contacted eBay and closed the case. My negative reviews were removed, “DNA outlet” still has 100% positive reviews and I lost 150 pounds because eBay favours the sellers because they pay percentage from sales maybe. There were a couple more negative reviews for DNA outlet and now they are gone.

I had a bad experience with eBay years ago and hardly ever used them. Decided to buy some things and made an account with my Gmail to watch some items. I paid for everything right away with PayPal, nothing was outstanding. Few hours later they cancelled my account for no reason. I called and they said they do it to all new accounts with activity. No one could tell me where it says they would cancel all my orders and refuse to help me unless I give them all my information and a credit card. No, I paid my fees, with PayPal. They had no reason to suspend my account and take a bunch of money from me. Glad to see their company is going down. Hope something better takes its place.

Terrible service. Got gypped out of five dollars. And talk to management and they were rude. I would suggest to anybody looking for auto parts or anything through eBay stop ordering from them. Go to your local people. Give them your hard-earned money instead of these people that don’t deserve it.

April 13, 2019. I am from Montreal Quebec Canada. I purchased a simple 10.00 US item April 1, 2019 from somewhere in Ohio. After paying for it with my credit card, I had to pay an extra 15.00 US for shipping this 8 ounce item. It is now 13 days since the purchase. eBay cannot compete with Amazon. Amazon can deliver in max 2 days and free shipping with Prime. Well I learned my lesson. Goodbye eBay.

I am a new user to eBay, trying to sell a few of my father's belongings as he passed away last August. Since I'm new, I am not familiar with their policies. One being that having been messaged by a buyer asking to meet in person to view the product that they would be buying is apparently a huge violation of policy. This was something initiated by the buyer and I went along with it until eBay notified me of it being against their policy a week later. After that, I cut contact the with guy and told him he'd have to pay through eBay. He didn't end up buying it so I sold the item to someone else through eBay.

I have had a very positive experience with eBay until lately. Somehow my "secure" account password is being changed and I am not doing it. I checked in another way and changed my account password today and again it was changed. In theory this should not happen after I changed the password within seconds unless there is something else to it. My theory on the 'it' is this: I have had trouble with a disreputable 'religious' group hq'd in Salt Lake City, Utah for almost 30 years. And I believe this company is owned by them. Disreputable people in many of my dealings with them outside of eBay, now maybe even eBay is affected.

I ordered the above touch-up hair color product more than two months ago and never received it. According to eBay (and the seller's information) it was delivered - but it never was delivered to me. Based on eBay's policy, if a product is not delivered or was lost, either a replacement or a refund is due. According to eBay customer support (after the seller stopped responding because he said that the tracking number showed it had been delivered), their investigation - which took all of 10 minutes - showed that this product was not eligible for a refund and the case was closed, period. In order to reopen the case, I would need to send them a Police Report (seriously) or some other information that is impossible to procure.

I've been selling with eBay for a while but the past few transactions have just been completely unfair. Someone bought a brand new Waterpik from me and left me a good review. Three weeks later they decide they didn't want it because they "couldn't figure out how to use it." I kindly said it's been too long and they've USED the item in their mouth so I can't accept a return. Well of course they opened a case and eBay ruled in their favor. Now I have a nasty used and damaged item. This isn't the first time I've dealt with an awful buyer that just wants something for free and ends up returning the item damaged when they don't get what they want. eBay does not care about their sellers, especially small sellers. I am DONE using them for buying and selling.

It's not bad enough eBay is overrun with counterfeits, fakes, pirated media, and fraudulent sellers as well as deadbeat buyers... It's not bad enough that with changes to the seller feedback policy over the last 10 years sellers can no longer even leave a negative feedback for outright deadbeat buyers but have to endure negative feedback for buyers who get second thoughts but want a refund and to keep the merchandise... It's not bad enough eBay has decided if you aren't a business and are a private party like me selling less than 25 items every six months they can interfere with your sale and withhold the money until you have shipped the item to the buyer - in direct contravention to the first rule of a sale... It's not bad enough they force you to accept their shipping rate estimates which are often wrong and force you to make up a difference out of pocket... No.

They like to change delivery dates to give sellers more time to send out packages after the first initial GUARANTEED delivery date making it harder to track your package and they are not very friendly or helpful in locating or returning orders that were messed up, Received broken, etc. Buy at your own risk! They tend to side with the seller 9 times out of 10 on disputes about late or broken packages.

I sold a jewelry kiln on eBay and eBay forced me to accept the return. I received the item back completely ruined. eBay seller protection states it protects you again items that have been used and damage. eBay did reverse the division in my favor. I was told I would get a full refund for my $400 item by two different customer service reps. I only received half my money $200.

Don't sell on eBay. They will not have your back. I sold a new pair of boots in the box in perfect condition. The buyer said they were too big, even though the listing clearly stated the brand run a size larger, and when I got them back the tissue paper protecting them was gone and they were all scraped up from being shipped that way. I contacted eBay immediately. The policy is all item must be returned in original condition and packaging. They put the case on hold and said I could offer a partial refund. I did and the buyer agreed but I couldn't do it through eBay, so they told me to do it through PayPal with my balance or bank account.

I had an awful experience with eBay selling Department. Sold an item, the shipment was extremely expensive almost 300% over the cost of the item. Got the best deal for the buyer and just charged to what she had to pay, not adding any cent to the shipping charges. eBay charged 10% on shipping fees that I paid cash three weeks before when the purchase was done. They have all the selling fees hidden on the selling docs but they are not able to tell you how much they will charge if you sell the item through them. Exactly like going to the hospital and after three weeks you get your bill. Never again. This practice is insane. 25% of the price of an item.

I have been selling on eBay for a number of years and overall I have had a good experience, however I have encountered what I can only describe as a thoroughly dishonest buyer. ** purchased a brand new pair of Skechers boys shoes on the 2/3/19 and then 3 weeks later she contacted stating that the shoes were faulty, the photographs showed a pair of shoes that looked like they have been worn in a war zone and clearly her child had wrecked them. She was trying to get a partial refund but I refused as the shoes were all but destroyed, I took this up with eBay and asked them to intervene.

eBay and PayPal stolen from me more than 30k. After I sent the item, customer charge back credit card and I lost all the merchant and the money. PayPal and eBay just did nothing. I move to Amazon and I making good money there. Stay away from that **....

eBAY has horrible customer service. They claim to have a "Concierge Service" to assist buyers. However, that service sucks! I have found them to be unhelpful, rude and generally inept. Ebay allows sellers to send different items than what the buyer ordered. If you experience this, like have have with one seller multiple times, Ebay does nothing. They won't contact the Seller and tell them they need to send the items you purchased. They make you wait for a return shipping label, go to the post office, and then within 2 days after your return is received by the Seller, will guarantee the return of money to your account. I have been an ebay user for 10 years, and their service imo has declined over the years. They are imho earning way too much money from even horrible sellers, to intervene to make sure your experience is positive and that you get what you purchased. EBAY SUCKS!

I discontinued my buying with eBay because their policy sucks! I bought an item from a seller on March 22nd and the item suppose to be delivered on March 28th. It had been 4 days and I didn't receive the item. Here on April 2nd I called their customer service and she told me I had to wait another 4 days and if the merchant don't answer I can get my money back on the 5th day! That's 9 days to wait for an item YOU paid for and I will no longer shop with eBay. My shopping will be at amazon because you get your money back in a day or two!

Even when an item is described to a T, they still will let a fraudulent buyer try to send it back. I just wasted over an hour of my time getting nowhere with a customer service rep, a supervisor, and a manager named Melvin. I'm pretty sure their names are made up. While getting nowhere with them I was constantly emailing the buyer telling them that the item is described just like the certificate of authenticity says with nothing else added. After a few emails I got the buyer to rescind the return. eBay doesn't even look at the listing to make sense of what the buyer is saying. This business is dying and everyone needs to move on. They are the worst I've ever seen and it's been like this for a long time. A place that only lets buyers leave negative feedback tells you what kind of company this is. So if you're a seller, beware, eBay does not care about you.

I’ve been selling my ancient coin collection on eBay for a couple of years, seriously selling for a few months. One of my coins was returned to me. eBay has been holding the “Final Value Fee” for this coin for no reason (that was given to me). I called customer service 4 times to get my money back. Customer service is usually someone in the Philippines. Every time I call to inquire about crediting me back the Final Value Fee for this coin I was told things like “I’ll be happy to assist you..." "I can help you with that..." "I understand your concern..." "I understand your frustration..." "I will be following up on that..." "We will have to appeal this..." "We’ll get back to you in 48 hours.”

Bought an article who didn't arrived, I left ok feedback, eBay removed the feedback and Paypal shows no traces of the transaction, il Giardino di maya seller is having lot of control...eBay worth 0 today, it's finished of finished. Only losers and cheapskates.

I was about to place an order with Divacos about a bundle of Clinique soaps that were for sale. There were about 5-10 soaps in a plastic bag and had white spots all over them. When I emailed Divacos about the spots, he/she (I suspect it was a she) sent a very rude message that if I didn't want it, don't buy it and that he/she was promptly blocking me from buying anything from Divacos. The only thing the eBay rep said was "buy it from someone else". Since then, I rarely use eBay.

I purchased baby stroller, high chair, and baby activity player over $400 recently from eBay. Delivery was 3/18/19 and the other 2 items on 3/20/19. I got a message that the items were delivered but as at now, I haven’t. I contacted eBay and FedEx who delivered the items. For about a week now, it’s being frustrating. They will promise to call but no one will call. I just hope eBay does something to help customers from losing our items by holding FedEx responsible for deliveries and drivers deliver items.

I started selling on eBay in 1998. I had built up quite the business. In 2012 I had a 3500 sq. warehouse, 8 employees and I was "grandfathered" in as I was told in regards to how many items I could list: No limit. Then came the corporate mentality. They claim it is "your" business yet dictated how you are to respond to customers, force returns down your throat and instituted the same rules to sellers selling pre-owned and new. That isn't apples to apples. Despite having an authentification I had paid $50 for, they deemed an item I sold as not authentic.

Here’s a site that used to actually facilitate a community where people could buy and sell respectfully. But instead it’s just trash. eBay allows buyers to abuse the return policy and the sellers. They did zero about a buyer who sent me threatening and insulting messages. Actually they required me to take a loss on an item I sold because of the buyer decided they didn’t like it, regardless of the item stating it could not be returned. In all fairness, I would have accepted the return to start with if the buyer didn’t insult and swear at me. Not only did eBay do nothing. But they don’t even have an avenue for sellers to protect themselves. Stick to other venues like Poshmark.

Any case seller appeal for buyer's case gets very high chance to lose money and defect rate so that eBay fee increases. eBay hardly listen appeal to maintain 1st decision. There is not many option sellers can do any unfair eBay judgement. I'll tell my case. Buyer missed to return one piece for an item. I appealed not to refund fully. Upon my Message to by buyer, the buyer never replies but eBay decided to refund fully. Buyer did not add return tracking. If I did not appeal to subtract amount for missing part, I might have not to refund and get defect point. So similar case, I would not report as I received when buyer missed to upload, then eBay handles it later after limited timed window passed to return from buyer. eBay customer service always tell out of point too much. They don't know about eBay.

I would leave zero stars if I could. I'm disabled. Made a purchase for 150$ received the wrong item and it was damaged. Was hard to return. Upon returning I realized I no longer had access to the account so I lost out on 150$. I spoke with them and the seller and PayPal all would not help me. So I lost 150$ and a lot of time and headache. I will never use this company again to save my life.

Let be upfront. I hate Amazon with a passion and do everything I can not to order from Amazon or anybody that sells on Amazon. So I have been using eBay who is in competition with Amazon for my items. So the last couple of items I have ordered arrived and to my surprise it came from a Amazon fulfillment center. My blood began to boil! I called eBay to be told that you have to ask each seller if they are a drop shipper for Amazon before eBay will do anything. They don't have to advertise that they are selling Amazon stuff on eBay and eBay is wondering why they are losing that battle. To top it off, these parasites for Amazon are adding a couple of dollars on each item simply for posting it on eBay then ordering it from Amazon but using your address to have it shipped to. Back to shopping in stores for me.

Beware of eBay's, he protects his sellers more than he protects his buyers. I purchased an item as slightly used and when received is perfectly a used or for parts only item. Nowhere in the description it said that the item was missing parts and that the items was damaged. Moreover, it didn't said that the item had a strong smell of smoke. When I contacted eBay to dispute the items description, eBay denied my case claiming that the description says that the item was used. Like I said the item said "Slightly Used". It never said "Used".

eBay went all the way up to corporate to state that they think I made a transaction off eBay and are charging the amount in the message system of 10% of $7000 or $700. In other words they can claim anything and if they do not find in your favor you owe them that money otherwise this happens (mind you this has not happened to me yet but it does to many). (1) Collection agency. (2) They ruin your credit. (3) They hassle and call you. This is basically stealing of money. Also eBay changes all fixed price day listings (3-5-7-30 days) to good until cancelled which is a money grab by eBay since people will forget when relisted. Without going into detail eBay will make a killing from this decision that had started this month March 2019.

Checkout took more than 8 hours. Process extremely customer unfriendly. No way to contact eBay directly. Either by phone or email. Customer service is in the Philippines & even they don't know how to contact them. Absolute terrible business practice.

A seller of diamond stud earrings described as 4 carat D VS2 is a scam artist. I received junk earrings with one being fractured filled. The diamonds were actually L I3. Junk. I complained to the incompetent idiots in the call center at eBay who referred me to PayPal. They are more a scamming unit than the seller of the earrings. PayPal claimed a full refund if I mail the earrings back to an incomplete address in Israel.

I had been watching an item for six weeks on eBay. I sat and watched the time expire at which point I was low bidder. Not so, up pops you were outbid. What? How could I be outbid? Time had expired. I contacted customer service and was told there is a time delay on the site. How could that possibly be fair to the buying public?

I have used eBay off and on for about 10-12 years. During that time I had seller slow roll me past 45 days. It took about 2 weeks to get the product. It stopped working in two weeks, I sent it back, it arrived at the seller in a week, he took two weeks to get a replacement out the door and it took two weeks to get to me. This replacement stopped working in one week, the seller offered to send a replacement, said I do not want a replacement. I want my $600 back. Dead silence from the seller in Canada. I never received a product or my money. PayPal, eBay and my credit card said their policy was after 30-45 days (depending upon who I talked to) they would not refund my money.

eBay is allowing international sellers to sell jewelry that is completely fake. When I discover the jewelry was not real within a few days of it being delivered I requested a refund. I was told to mail the merchandise back which I did and turned in the tracking number to eBay. I was denied a refund. I do not have the refund or the merchandise. This is completely unacceptable. I appealed their decision and they still denied my refund with no explanation. From the looks of the other reviews there's plenty of people this is happened to. Beware. Pay a little bit extra and shop with a reputable company.

I have been injured and deceived in connection with transaction on eBay. The buyer (**) chose the economic parcel as a form of delivery despite my proposals to select the priority shipment due to the long delivery time. Now I know that he deliberately did not choose the priority shipment. The economic shipment from Poland to the USA was transported by sea, which takes about 7-8 weeks from the moment when the shipment will leave the country of posting. On 03/02/2019, the buyer opened a dispute on eBay due to non-receipt of the goods. I want to point out that the tracking number of the shipment was obviously entered into the system and showed that the shipment was sent from Poland on 28/12/2018. So from that moment delivery time is 7-8 weeks. Of course, I wrote about all the details and delivery times both to the buyer and eBay service.

I spent over 10k on a Bobcat. eBay said over three different employees, "No worries, you are guaranteed and backed by eBay." All lies. Now I am out of money and jobs I cannot do. I need help but eBay won't honor what they said and told me. Now what?

Was with eBay for many many years going back to 1998, got divorced in 2017; Thought I would give eBay another try with my own account. Recently listed 10 items. Since there are limits of how much you can list for new accounts. A buyer sent an offer to purchase an item for $186; was excited. Wow just a few days in someone is buying something, plus I really need the money. Customer never paid, after a while eBay sent me an invoice for the 10% fee of the product, yes I said 10% so if the customer did actually pay no profit for me. Hard to mark up item and compete with other sellers. I called eBay, spoke to a guy at length, and complained, and he assured me there will be no charge to my PayPal debit card, but yesterday. My PayPal debit card is negative $40; I called this morning hopping mad. Yes they resolved the issue so they say, but this negative $40 charged will remain for 2 weeks!!!

Do not trust anything eBay says. Because they are fraudsters and they are not there for the customer but their pockets. I guess they are in cahoot with the sellers. I bought an LCD screen online and according to the seller, he has sent it. But I never received the screen and I have been sending emails to the seller but never receive the screen. I reported the matter to eBay and they said they did an investigation and they can't give me a refund and if I want one, I need to get a police report. What kind of **, is that. I thought they were the online police between the seller and I. And how ridiculous does that sound. How the hell would they write "money back guaranteed" on their site and when it's time for a refund on a product, they have all excuses. Please don't shop on eBay Because if you don't receive your product, you won't get your money back. They are fraudsters... All I needed was a screen and they can't even make the seller sent me one.

eBay by far the worst place to buy anything, is the equivalent of a junkyard. In fact it is worst than a junkyard, it is an out of control place where anyone can advertise falsely and put up fraudulent ads and lure the unaware consumers into buying products based on lies, sure you can return and get refunds but, what about your time that you have to waste because the company's unethical practice, because they do not assure that sellers are held responsible so that they do not advertise falsely, but they don't and therefore sellers can advertise falsely. The consumers will suffer the consequences of their fraudulent acts.

I have sold on eBay since 2015 and not really ever had many issues. eBay is now forcing FREE returns down sellers throats. Buyers are opening so many FRAUDULENT returns and eBay does nothing about it except force the seller to eat the entire cost. The more buyers open fraudulent returns the more fees sellers are being FORCED to pay. Sellers will have to pay 40% yes I said 40% more fees because of buyers lying about their returns. I understand if a seller is wrong we are wrong. But eBay doesn't even want or will take proof from a seller to prove the item is as described. Pictures of measurements are listed but buyers say they are wrong. Ummm they are clearly in the pictures. How are they wrong?? eBay responds well buyer opened at INAD so nothing we can do. I cannot wait until my subscription is up so I can close my store and account!

I buy from $1000 to $12,000 worth of items on eBay since 2014. I didn't know that my honest reviews were getting deleted by eBay. I only left a couple of negative but honest reviews on the seller's page after they rip me off like sold me broken phone or something, and when I checked on the seller's page the review was deleted and the seller never refunded me the money, so I hate eBay for doing that. I really don't have time to call them and complain for 1 hour, I am not saying dont buy things from them, but eBay customer service is going downhill.

So I been with eBay about 2 yrs and made about 700 purchases from them. So today they had a 15% coupon off on a item so I applied. The coupon it took it off I must of by accident hit the check button that removed the coupon so I called eBay right away. I was on the phone with a rep for 1hr which finally transferred me to a supervisor which tried lying saying that, "You could not use it on a purchase from a auction" which was a lie. I seen the coupon apply to my order with my own 2 eyes so I said I just won't buy from use again. All the business I do with them and they would not grant me my 40$ coupon after all the money I spend with them and when I told her she was going to lose a good customer over 40$ she told me, "If that's your preference, then that's fine." So guess what. I will never spend another dollar on their ** site. Not to mention as many times as I won stuff and sellers would not send you your item if they dont like the price.

BEWARE of eBay SHARKS. After I paid for some items that I purchased I saw the ad on the trailer page labelled: "People who shopped for this item also looked at", then followed by several ads. Among them I found the Dremel Workstation for $67.94 with FREE POSTAGE. As I am in the market for one I felt it might be a good buy. Going then to the full ad and I find that there is a $16.50 postage charge, even when the ad states FREE POSTAGE. This will get the Shark an extra $16.5 which bring the total to around $84.45. Found other ads with free postage for around $70.00 to $78.00. Free Postage.

I've sold and bought on eBay for more than 25 years. They just keep changing the rules for sellers. I can't make money anymore because they make me pay for returns, even when the customer is misusing the return policy. I quit.

My card information was stolen in this website!! DO NOT ORDER FROM HERE. I'M BEGGING YOU!! One transaction for $155 and another $130. Please do not order!! This website is terrible. It has no buyers protection.

Three times in the last 6 mos. I've tried to purchase something from eBay. Beware! this site attracts every scammer in the world. Selling without inventory is one of the favorite plays. One given fact, they'll take your order and your money, no problem there. What happens next can go a couple ways. Either they'll ship you a substandard overseas knock off, or you'll be in for a long wait while they accumulate enough sales to place an order with their vendor and then maybe get around to shipping to you. Months will go by without your order. Sometimes the seller will communicate urging you to be patient because it's in transit etc etc. but most often you'll have to resort to fighting for a refund. Apparently there is little or no oversight on the part of eBay for who or what is using their website resulting in exposing buyers to every kind of scam imaginable. I for one am finished with eBay.

First time selling on eBay I got into a scam. I called CS support and agents tossed me between departments and gave no solutions after days of debate. I decided not to sell and stick with being a buyer. This time I bought from a seller who enrolled in Global Shipping program, charging me unnecessary import fees that are not required by the country of destination. I called CS again and dealt with an agent who kept cutting me off and ridiculously attempted to ‘educate’ me on matters of taxes and duties, when he himself could not make clear differentiation between import and export fees (seriously, hear yourself dude). Have I been a more experienced buyer I would refrain purchasing from any seller who uses the global shipping program. It does no one good, but allows eBay to make tons of money out of it for all those little fees they collected here and there.

I've been on eBay for 19 years as a buyer and seller and have tipped the scales between the two frequently. :) People are always quick to leave bad feedback for eBay... and I'm sure there were times in the past that I would have too. HOWEVER, they have improved by leaps and bounds on customer service and support. The support staff is knowledgeable and has been trained very well. In past years they would route their CS support via India and I had trouble understanding thru heavy accents. This is no longer the case. After having more options as a seller available, I can say that I appreciate eBay more than in the past. Ebay versus Tradesy: eBay is the winner (faster payouts, better customer service and broader audience). Ebay versus Poshmark: too different to compare. Give eBay another chance. I did and the benefits are real.

If you are a seller on eBay beware!!! I've been selling on eBay since 2004 with over three thousand items listed with a 100% positive feedback rating and that does not mean anything to eBay... I sold a $1,049.00 Custom made Leather Interior Kit on Nov-15-2018 to a buyer and then they open a return case in eBay on 12-24-18 more than a month later claiming the kit did not fit. The buyer could not provide any details or proof about the fitment issue so the case was closed, but then eBay re-opened it, NOT THE BUYER BUT EBAY reopened it on 2/21/2019 stating (I've reviewed the details of the request and found that the best resolution is to ask the buyer to return the item to you for a full refund. Because the item was not as described, we're asking you to pay for the return shipping.). So long story short, the buyer saw a opportunity to commit fraud.

The tracking number provided by the seller (new zero feedback) went to another address in my town and had a listing weight of 0.9 lbs. This item weighs about 20 lbs. I filed a not received claim with eBay stating the facts verified by UPS that the item was accepted by a woman but not at my address and that there are no females at my address. In spite of the facts eBay sided with the seller because he provided a tracking number! Obviously never verifying any of the facts I supplied. My credit card company stepped in and credited my account, however I will appeal eBay's decision and just maybe a reasonable person will do the right thing... eBay's direction is revealing...

eBay as a whole should be shut down, they find every possible way to penalize sellers on there and take all their profits. Then when they penalize you and set percentages to where you have to raise your prices to compensate. Then you don't make as many sells because your prices went up. Then they penalize you because you don't make enough sales, obviously because your prices had to go up, and they take all your listings off so now you sell at all, forever according to them.

If you are a seller on eBay beware!! I sold a item and took pictures of the item I was shipping. The buyer states it had wrong tape on it. eBay sides with buyer without seeing any evidence of a fraudulent buyer and steals money from my PayPal account. Customer service is very poor and doesn't care about the buyer.

There is a seller on eBay selling fake antique art pottery, they are saying it’s Roseville Pottery from the 1940s, however it’s worthless fakes made recently in China. The worst part is that eBay has been told of this, warned of fakes, and repeatedly will not do anything about it. It just shows how eBay wants the 10% from a sale and will get it even if it’s a crime being committed. Buyer beware and beware of eBay, once again they prove they are a criminal enterprise.

I live in a resort with 1576 spaces. I ordered two items from eBay that were not received from FedEx because eBay did NOT designate my "space" number, i.e., street PLUS unit (e.g. #2-247) but only used the street address of the MAIN resort. With this 1576 units, the proper address with designation of street and unit is critical but tracking only showed it was "delivered" somewhere in the main resort.

Had been selling with eBay for years and only now have noticed how they have changed trying to satisfy buyers in this internet buying/selling market. Ebay does not care or support its buyers anymore. Company have became inhuman, unfair and hostile to sellers trying to please the buyers!!! Never thought it would be this way, had to sell some items to replenish loss of income due to the illness and one of the buyers bought an item and in a week after buying it claims through the feedback, not messaging it reaching out to me but also damaging my reputation as a seller and all because she thinks the item was not a size Large it was a size Small?? Difference between size L and size S is pretty big, all when the measurements had been listed in the description and under the details!!!

Extremely high seller fees and always favors the buyer on returns when the buyer breaks the item. Also you never get someone on the phone that speaks proper English. Also the return process is ridiculous!

I listed a dept 56 item as a seller on eBay. I gave pictures of all the items as well as listed the damage and took a picture of the damaged item. The buyer contacted me to let me know that a piece she received was damaged. I do not do returns but since she said it was damaged I asked for a picture and said that I would return it when I saw the damaged piece. She never did send me a picture. I doubted that she was being truthful because she never would send me a picture. Also, I overwrapped the 3 pieces and they were in bubble wrap, Styrofoam, a box and then other tissue.

I am a seller on eBay. I believe eBay is breaking federal law by over protecting the buyers to keep the profit high. I sold an item on eBay. I listed the item as nonrefundable. The buyer came after 21 days and claimed that the item is not working. By Law buyer has 3 days to claim full refund. Buyer is personable to make sure the item is functioning as intended in reasonable time.

I purchased an item in November, was shipped by FedEx, did not receive it. Neither eBay or the Seller made this right. I am very hesitant to purchase anything from eBay as I received no support. The seller, eBay and FedEx all refused to make this right. FedEx showed the item "shipped" in their tracking, but told us by phone it was shipped to an alternate address. I reported this to eBay and they refused to do anything. The seller also has refused. FedEx says that they would reimburse if the seller would file a claim. We are stuck in the middle with no product and no refund. Very bad customer experience with both eBay and FedEx.

My email and credit card was hacked in December 2018 after I noticed an Acer laptop was ordered through eBay without my permission. I canceled the order but the item was delivered with damaged open box with the seal broken, no packing slip, no return label. I have reached out to Coverwindowell (the seller), eBay, PayPal and my credit card company to no avail. The seller has not responded to any of my email attempts and the phone number of the company does not take any calls or messages.

You would think that eBay would know the difference of a ship to and bill to. I received a product that was partially damaged. Did not have eBay account and sent 19 emails to the seller. After 5 calls to eBay found out I needed a temp account to contact the seller. Took over a month. Sent email and two days later eBay said they could not send email due to privacy issues. I could not get a response from eBay as to what policies were used to not send email. I have decided not to use eBay for any future purchases.

eBay refused refund on defective top even as seller was willing to give me the refund on athletic wear that arrived with fraying seams that I never tried on. eBay insisted I return the product (China) even as seller was not requiring the return. Could not wear so trashed and no refund so money down the drain!

I purchased a Microsoft Office Professional Plus 2016 (Brand New) - 1 PC Install from a seller named "dealventure" on eBay back in December 2018. They sent me a product key (Product Key(s): **. I was ale informed I would get a disk, which I never received. Still have not received it after multiple requests. I followed all the installation protocols. Since the start, each time I opened the program, Word asked me for an activation key. I usually clicked "cancel" and was able to proceed with my work. It's now February 2019, and the program stopped working and I getting the message that the product key has already been activated the maximum amount of time allowed for that key.

In the past several months I have returned many items purchased with various sellers on eBay. Ordered mint green sheers, received robin's egg blue, ordered 6' full length led light curtain, received 2' icicle lights, ordered particular Barbie dresses and bathing suits, received others that were totally different and listing did not state the item (s) would be random.

The issues with eBay these days are on both sides. As a seller eBay dictates every aspect of a sale. You can sell a broken item for parts or repair. The buyer can ask for a refund and eBay will force you refund even if your item is not returned, even if it is stated no warranty and that it is an as is sale. If you don't agree they will take the money out of your PayPal account which they own. If you don't get paid through PayPal they will take it out of your selling account by billing you for it then taking it out of your bank account... This are driven a 60% decrease in sellers on eBay over the last 10 years.

Seller "greatdealauto" has return policy on description page of a Nissan Navara d22 headlight that does not state any return timeframe. Seller accepted return after stalling the dispute by asking for photos and me to make adjustments that could never help the problem. Item listed as for Navara d22 but illegal to fit on one as it is the variant suitable only for the Nissan Frontier from America because seller has used images from other seller that has Au version, dropped the price by a few dollars and is stealing business from legitimate seller. eBay cancelled my refund because they claim I had 14 days to make the return according to their return policy. What policy? I didn't purchase from eBay but a seller that stated their return policy, and had no reference to any second return policy. i couldn't print the emailed postage label while working 6 days and 75 hour weeks and get to a post office.

I sold the DS game and the bid end at 01/16/2019. On the 02/18/2019, the buyer wanted to return with reason that Missing Part.In the description it indicates that the box is coming, however neither the manual nor the cover arrived. En la descripción indica que viene la caja, sin embargo ni el manual, ni la cubierta llegaron. It's over a month so no refund.

I started to sell on eBay and any time when I had an issue as messages from buyers not coming thru, abusive demands from buyers and not the last overnight changing of policy, eBay didn't care, hours spent on the phone, useless customer support who not even know well their policy.

I made a offer on a item. Seller accepted. I paid. Couple hours later he cancelled the order. It's been over a week and haven't received a refund and have been repeatedly lied to by customer service which under the law is FRAUD. Do not do business with eBay. Could take me months to receive my money.

I ordered from an eBay seller and received a decal with dolphins and I ordered one that was space for my grandson's room. I contacted the seller and he requested a picture which I sent him. I offered to send it back if he paid shipping. I have not heard from him since. I will never use this site again and would advise others not to use it either.

I sold an item on eBay for $2000. Unfortunately, the buyer failed to pay for the purchase. I contacted eBay who opened a case for me. After a week, eBay charged me their commission for the sale, which was $200. I spent an hour on the phone with them... One rep telling me that it will take up to 40 days for the money to be refunded, then saying that it is not eBay's problem, and that I would have to get in touch with PayPal, and if any overdraft charges were incurred, I would have to pay those fees out of pocket. Bottom line - I am getting punished for trying to sell merchandise that the buyer chose not to pay for. The worst, worst, worst customer service. I will be bidding eBay goodbye, and moving on to Amazon to make my purchases/sales!

I purchased a meter from wowpartspro, eBay merchant. They sold me a defective meter. I initiated a return. The merchant asked about a hundred questions about the item. Now they want me to provide video evidence of the defect in order to start the process. Amazon's return policy is so simple that’s why I prefer to shop there. It is as if you are being interrogated by the police for committing a crime just to do a return.

This is my 3rd negative experience. It appears decisions are made in seconds with no real consideration by folks following a script but not common sense. There are no explanation for reasoning or justification. There is no way to speak to a live person. Unfair return policy, worthless appeal. My advice use only for items where you can afford to lose your money or item value.

A friend recommend I use eBay to sell as I downsize and pay bills left by a hoarder ex. Taking that advice was the second worst decision I have made in my life. First couple of sales went great. Then on a big box of CB radios (expensive to ship), eBay randomly decides to "hold" the payment, "to ensure the buyer gets good service". What?! What eBay doesn't see is that buyers are the *seller's* customer and *sellers* are eBay's customer.

I purchased an a SoClean Sanitizer machine - paid for it - got an email of confirmation and date of delivery with tracking number and 3 days later got email that it was mistake. They would contact seller to make them send item as ordered and get back to me in 3 days. Never heard back.

I bought a carpet shampooer. It was 120 volts so when plugged in it burnt out taking out the power in my home. All items on eBay come with a 30 day guarantee but if you buy the same item from a reputable shop you get 2 years warranty where they will repair or replace. eBay is a false economy. Please don’t find out the expensive way. The item I purchased was a Bissell shampooer model 1887.

Every car I have tried to sell on eBay auction the buyer buys and does not contact or pay. eBay does nothing to stop this. I just sold a Hummer 3 times on 3 different 7 day auctions over a month span. All 3 buyers never contacted or left a deposit. Now what happens is eventually it could sell whether it's 3 times 10, or more but when it does it's usually thousands less each time until you lose a lot of money. You cannot leave a bad review for these horrible buyers to warn others. eBay after filing for a credit takes their time. Usually I've paid a big bill by the time they give any credits. This is a very regular occurrence in fact every time. I know for a fact over the last 6 plus years eBay has robbed me from a lot of money. Honestly eBay is by far the worst company I have ever dealt with. The only auction I have ever seen where a buyer can buy a car and walk away without any repercussions... just a slap on the wrist.

I sold an engraved pocket knife on eBay to an international buyer. I normally turn off the international shipping option on my listings but must have missed it this time. Anyway, the pocket knife which I sold is pretty rare (unique, in fact) and I had a matching piece, slightly larger. So I reached out to the buyer, whose email address I received from PayPal (this was after PP separated from eBay, but before they turned off the email share feature) and they said they'd like to purchase my larger piece as well. They sent me some cash and I packaged & mailed the knives together.

eBay now has so many scammers selling from countries that have no rules in place (a seller in China can get booted off eBay for selling violations, and have a new account 5 minutes later), that they can't even be bothered looking into the details or protecting the buyers that actually do follow the rules. Want to spend $30 for a $2.00 plastic/resin/piece of junk...buy it off eBay! And don't bother opening a claim. I've actually been told. "Ohh this guy is a power seller, we can't do anything about him". They aren't interested in fair and honest policies, or even enforcing what policies they have. As usual, the bottom line is the almighty buck.

I ordered a bathroom cabinet storage free standing with shelves in January 2019. My order came but didn’t come all in box just shelves so I tried to contact eBay. They replied they will help with the return with the seller barefoot-run. Well a lot of emails from the seller. eBay didn’t get in touch with me about returns or refund of 18.95. No return slip. No emails until February 16 2019 3:19 am. A email stating, "Your return is closed. barefoot-run (1883)," and eBay never sent any return slips. Nothing was in the box either but the shelves.

I am a Social Worker who works with severely mentally ill people and do not have money to burn. In order to pay off bills I decided to sell my Surface Studio desktop computer on eBay for $2,200. When a buyer purchased my computer I factory reset it, tested it to ensure it worked perfectly, and shipped it out to him. A week later he informs me via Ebay that he wants a refund as he is saying that it does not work. I have been scammed by people on ebay multiple times. I was afraid that this guy was going to take my working computer and swap it with a non-working similar Surface Studio as they are very expensive. I asked that he provide screen shots or a picture or two of the error screen and serial number as I knew what the serial number was. He provided nothing to me and after a few days I put in a complaint with EBay.

I don’t know why eBay has a USA only option, I always click that and it seems anything coming out of L.A. or city of industry is just another overseas seller tricking the system and selling fraudulently on eBay... But yet eBay lets this go on. I purchased an item that did not fit what was listed for a Yamaha R1, filed a return and because I didn't click the right reason they wanted me to pay shipping for return (always click item not as described). Here's the kicker the seller wanted me to ship back to China, so after 4 or 5 calls eBay sided with me that I don't have to return to China and I will get a refund. I still feel like it was a waste of 2+ hours of my time for a 33.00 refund when my shop is 95.00 an hour. Last time I buy at a customer’s request off eBay and will never buy from crazyqueen-2016 again.

I need to re-feedback the seller, 2009shoppingmall (156446), but it is blocked. First, 2009shoppingmall (156446) deceives consumers by fake description of her products, such as, she calls a toy room divider as a room divider. She deceive consumer by take advantage of that Chinese is not familiar with inch and feet. Second, she deceives the buyers by buying reviews. In fact, it is not really buy review. She just lies to her buyers that she would return some money back if they change their review to good. But she does not return any money after buyers change the review. Instead, she just block the review access, so the buyers cannot re-change the review.

I had not been on eBay in a while. As the reviews shows it has been sliding downhill for years. However I needed to sell a gaming laptop so decided to jump on my old account and ignored the voices in my head telling me it was a bad idea. Of course the scammers came on hardcore. The final bid was an obvious scam, using a ghost account and a hacked account. I instantly canceled the order and requested a closing of my eBay account. I knew better and I was stupid for even trying. It is just a hotbed of scams, hacking and criminal activity. The whole platform should have been shut down years ago. The code is incredibly outdated and feels like the whole venture is on autopilot now just raking in fees. They do absolutely nothing to stop the flood of obvious cybercrime.

It is very unfortunate but the reality is that the sellers on eBay will always get the short end of the stick. eBay more often than not will side with the buyer and you will end up with a broken item, exchanged item or simply buyer's remorse. On top of that eBay makes it really clear that if the buyer wants to return the item as defective they don't have to pay to ship it back.

They've known the item was a fraud and not only do not remove the seller who scammed me but won't even STEP IN until a week later. eBay is a sham who doesn't care, about their customers or their money. Don't gamble your money with eBay. Go to Amazon.

I have A1 credit, my credit score is >800 but eBay only gave me a $300 credit limit. I have over $10,000 on other cards. I paid my card off weeks early and they still wouldn't release my funds so that I could make more purchases on eBay. I literally cannot make any purchases with the card. They told me I have to wait 4-5 days after payment before they release another $300. It's like I'm waiting on an allowance like I'm a 10 yr old. They entice you with the 5x points on purchases but they make it impossible for you to reach the amount needed to acquire it. This seems very discriminatory. Their ethical and legal practices need to be looked into. This card is literally useless. PLEASE don't waste your time and efforts on the eBay Mastercard.

Updated on 3/05/2019: I listed an item for sale on eBay. The only activity I got was from scammers, which fortunately I did not get caught in. However, come the end of the month I received an invoice from eBay for $299!!! I never sold anything and they know it because I never received payment and I copied them on all the same emails that I received and yet they still billed me for some random amount!!! They have no customer service and when I try to cancel or report the non payment I get a "Page cannot be found" error. DO NOT USE EBAY!!!

If I could give no stars I would. I sold a cellphone on eBay. Brand new, I tried it out for a week and didn't like it, bought a different phone. Listed it and it sold. The client then emailed me saying there were things missing, it didn't work right, and it was all deeply scratched up. I called eBay to find out the best way to handle this. They told me to work with the buyer. I emailed back that if she watched an independent YouTube video of an UNBOXING of the product she could see that there was nothing missing. I also asked what didn't work right because it was brand new and working fine when I tried it. I asked her to explain.

An issue where a buyer made a false complaint and wanted to return the item and when I received it noted that several items had been taken away from it, which put me at risk of losing a considerable amount. eBay heard and understood my frustration and after conducting their investigation concluded with me not having the end result be taking a loss. I appreciated their genuine care as this is normally lost with a company as large as eBay. But if everyone handled their business this way the world would be a much more pleasant place... A small but happy fish in the sea of eBay users...

Was in the process of bidding, had entered a max bid earlier and then noticed that the "increase max bid" button had disappeared from the upper left corner of the page. I've done quite a bit of bidding lately, and this is the first time that the button did not show up again in perhaps a minute or less. Typically it's available there so you have more than 1 opportunity to increase bidding by using their automated system. I didn't win that particular auction, which I attribute to some glitch on their end, or perhaps worse, something going on behind the scenes where someone has deliberately manipulated an auction.

An order was placed on my eBay account, not by me, and was paid for through my PayPal account which did not have the whole amount, $2700.00, available. The transaction should have then gone to my credit card on file, instead a debit was attempted on my checking account which did not have the funds available and resulted in a $35.00 NSF bank charge. Long story short, eBay and PayPal are both refusing reimbursement of the $35.00 NSF charge, the original transaction was canceled. I have not been told how this happened by either company, just that they are not responsible. Very concerned about how they got access to my checking account and am closing banking account, eBay and PayPal accounts. Company that initiated the order was 6th Ave Express on eBay 800 369 6239.

Ebay is full of **. They let buyers manipulate sellers and leave bad feedback even when sellers have good communication and go above and beyond for a buyer. Ebay needs a wake up call and a class action lawsuit to rattle their hard heads regarding seller protection. They show more favoritism to buyers than sellers. Buyers leave false feedback and even with proof of it, they do nothing to stick up for sellers. No one deserves false marks when they have proof it is not valid feedback. Ebay is a damn giant that needs a lawsuit to shrink its ego. Their egos are so fat they care not for satisfaction. We consumers must put a class action suit to them to make them answer and serve us better.

eBay protects people who sell faulty items. I had a dispute with a product and they told me that PayPal has restricted my return of the product. They are all broken! And when I made an eBay review the company told me they would refund me money if I lied and changed my review. I have closed both PayPal and eBay and will go back to Amazon Prime. A more trustworthy company. I have since purchased 2k in items with no problems.

The worst customer care that doesn't care about their clients and want themselves figure out the jungle their programmers setup for them. Every aspect of the company becomes worse and worse every time I tried selling on their website. More and more problems arose with every sale I was making and eBay doesn't do anything to resolve the issues that become apparent. They want to distance themselves as far as possible from the process claiming they're middleman but they're first to make the worse decisions when scammers attack their honest sellers. It's the worst company out there. Hopefully competition will eat them alive and take this frustration of all the frustrated customers...

New seller to FEEbay. Live on disability and get payment once a month, sold $360.00 worth of model RR cars. I had to have the money to send the items out to the buyers. After 8 call I quit, refunded every dime I had gotten in and cancelled all orders. Their, SO-CALLED customer service is a COMPLETE JOKE, Asians who can hardly speak English and two different ones did not know what a UPS store is! Amazing.

Horrible Service and Customer Service. Did not value money back guaranteed even though item was lost/delivered to wrong address. Stated you had to file a police report which was crazy and there was no point of it. Had to file a dispute with Credit Card Company to get my money back.

Ebay will alter warranty policy on the main product page so it assists them. While on phone, I noticed warranty changing on web-site. I took photo prior. I was told it was a glitch. NOT... Problems with the webpage I was told. When I told them that I had a picture of the original page and that I was going to turn them into Consumer Relations, things changed. Even the wording on messages had changed. I was told that I qualify for the EBAY MONEY BACK WARRANTY... It would only take 3-5 business days to get my funds back.

1st time seller. Sold one item. Be aware of a monthly fee invoice at the end. I was charged 10% of an item I listed and sold. I closed my account. Make sure you pay before closing too. This company is a ripped off for 1 time sellers. Might as well use Craigslist or do a garage sale. Company needs to be reviewed and watchdog.

Sooo...my eBay account has been restricted so that I can no longer sell anything EVER again, purely because my phone and PayPal were linked to my works eBay. My works eBay store was closed due to too many refunds compared to sales, fair enough. But my personal account has NOTHING to do with the work done, I have never sold anything remotely like what my work was selling (and vice versa), I have a PERFECT rating and have had my account since 2003 without an issue.

I tried to sell my laptop on eBay -- and without exception, each person who messaged me concerning the laptop turned out to be a scammer. I fell for one of them, and did not get my money. I reported the theft to the FBI internet crime division, and to eBay. When I indicated that eBay does not protect its users from scams and that it is happening on its platform, they said that they couldn't do anything about it. When I politely asked for compensation, they hung up on me. I will never use eBay again.

I have spent thousands as a buyer and sold thousands as a seller. I have had issues but never said anything. After my experience last night it was too much. No protection at all for sellers. I could sell you gold and you can say it’s silver and ship it back. Even if you don’t take returns and ad says so also. With legal paper trail proven product is what it is you still have to take it back. This isn’t the issue. The issue is the over $200 in shipping fees and eBay fees that will not be covered on a 500 dollar sale. Then told, “Well we are here to make a profit?” I guess I am selling to lose $.

My nightmare started a few months back... I noticed that every time eBay made updates, "strange" technical "glitches" here and there would appear. They restricted my Store a few days back saying yet again; that I had "duplicate listings". I did not. They re-confirmed, exactly like the time before, that it was a "glitch" in the system. All of a sudden, my "Active Listings" (almost 1,000!) stopped showing to the public, and also in the "search-product" area. My Store shows no listings to whoever is searching for a product on my categories pages. My Buyers started to contact me through text messages, FB and the eBay portal asking me if I had gone "out of business".

A package got lost in the mail that is fully insured. eBay will not refund me my money. It has been over a month and I keep getting the runaround from them. I'm trying to deal with it through PayPal and PayPal keeps giving me a Runaround. So my next review will be about PayPal. They keep telling me the same thing over and over, "Ask him to find it for them," four times in the last three weeks is. All I want is my money. I do not have any product. It got stripped and lost in the mail and it is not my fault. The company has insurance on it so they will get their money but I do not get mine. I don't think that is fair and someone needs to do something about this. The lawyer just to get my $139 back. Now it's all about the principle.

eBay suspended my account for "too many" "did not receive" cases after I started purchasing items from China and India and did not receive many of them. They also closed my son’s account wrongfully even though he didn't have any cases and had nothing to do with my account. I called and they said they could not do anything for me or my son so I asked for a corporate number and was given a nonworking number (nice!). I looked online for a corporate number and surprise surprise no other number except for the same nonworking number. I still have outstanding orders that I have not received and may be out of that money too. I am sick to my stomach. I am disabled in chronic pain and on a small income. How do they do this to 2 people. eBay is so cold and cruel they should be accountable for what they are doing. Obviously I am not alone. Check out this website if this has happened to you http://www.ebaylawsuit.com/.

I have sell on eBay for years and it's gotten worse and worse with scam buyer. Do yourself a favor and sell your stuff somewhere else. Especially if you are a new seller stay away from eBay, eBay will feed you to the scammers. They will take the buyer words over you every time. Scammer knows that when you just start out selling. eBay will always take their word over you so stay away from selling unless the item you sell isn't worth scamming.

I purchased a blouse for my wife off eBay and was notified of its delivery Jan 22 at 3:45PST. I checked my mailbox and the surrounding areas but was unable to locate the package. I have Ring security cameras and it did not show any delivery at such time. I called to complain to eBay as well as the seller and was told that I need to resolve with seller and they would open a case number for the dispute, I would have to wait 3-4 business days. If not resolved with the seller, eBay would then get involved to resolve. How is this a money back guarantee or even customer service. I will never buy from eBay again and will always buy from Amazon. They have excellent service and will put eBay out of business!!!

Agreed to the amount of the offer from the buyer, shipped the item. All went well. Received an automatic return from eBay on the headlight a few days after it was delivered. Received the headlight back with two of the mounting points broken. Sent a message to the buyer about not only it being listed correctly but it also being broken. Buyer completely ignored the part of the message of it being broken and replied that the item...

When I realised my account got hacked, I reported the problem to eBay immediately. I was assured that my problem will be fixed and they will take steps to secure the account. They also advise that I will be receiving an email soon to reset my password. After 3 phone calls and an email over a period of 5 days and nothing was done. The promised email never arrived and I'm locked out of my account. Is eBay taking my security problem seriously???

Since the beginning of the year, I've had problems with their customer service in which you have to wait a good 30 to 45 minutes to get through on some days. A case in point one Thursday recently in which I called to complain about "malicious" feedback left by a seller who had cancelled an order on me because the seller is from the UK and did not want to ship here to the US. I called that very same day to try and get it removed and it was not. Then I spent the next five days calling their customer service in which I was hung up on by one who called himself "Peter" (which isn't his real name anyway) because I wanted to talk to a supervisor about the matter and his aggressive and appalling attitude.

I have had no problem buying off of eBay and linking my PayPal account. The problem is that I just sold my FIRST item, paid/printed a shipping label within seconds of buyer payment, and paid fees. EBAY is withholding my payment from the buyer for 3 weeks for NO REASON WHAT-SO-EVER! I was warned about this and it actually just happened to me. I am now part of a BOSTON TV station in-depth review of eBay’s suspicious and discriminating policies. You know something is rotten with eBay when a TV station is doing an in-depth investigation on them. I will never list another item nor buy anything on eBay ever again. Lesson learned. Sellers and Buyers beware!

I've happily shopped bits and pieces on eBay for years but have always been quite careful, knowing things are not always as good as they are described. I will no longer bother with eBay. My most recent items were all fails: a "Bicycle Seat Cover Silicone Gel Pad", from znuonline, which has no gel or silicone. "Transition Photochromic Progressive Multi Focus Reading Glasses", from 1st.ing, which are worse than no glasses at all and an "ankle Protector Ankle Brace Guard Foot Support Sport" from lalanggift, which was completely different to the one shown. You can pretty much guarantee that items listed as Sterling Silver, even when "marked 925", are only silver plated. It's just too disappointing. I will not bother with eBay anymore. If you are going to shop on eBay, be very alert, read every detail and be very conscious of the dates of expected arrival and when a transaction will be closed.

I’ve contacted eBay, eBay contact the seller then the seller contacted me. Ask to send photos which I did. I’ve explained I wanted a refund. The seller replied and said the warehouse maybe forgot the pieces and no contact from eBay or the seller. I’m stuck with just shelves. $18.95. No refund. No contact from either two.

I purchased an expensive tool on eBay. Had a negative experience with the seller. Seller finally challenged me to leave neg feedback saying they would handle it with eBay. I did and eBay removed it. What's the point? Seller sounded like this has happened before. Had previous neg feedback been left up perhaps I wouldn't have had this experience. If neg feedback is removed, all feedback becomes irrelevant. I was never contacted by eBay. Just had my feedback removed. Horrible! Don't trust feedback on eBay, I certainly never will again. I'm shopping elsewhere whenever possible.

Sold Justice League Ultra 4K HD to a user named ** who files a claim that there's no digital code WITHOUT opening the item. The second most stupidest scam I ever encountered in my 10 years of selling. Despite providing evidence on my end that there's digital code inside, eBay came to a decision at 10:32AM and sided with buyer 1 minute after he escalates claim on eBay (10:31AM).

I recently made a purchase on eBay a phone case for Samsung Galaxy S9. And I received a broken phone case. I issued a refund. And I didn't get a refund. Nothing happened. I lost $5 dollars on a broken phone case. Do not shop on eBay. I will only be doing mall shopping and Dickies clothing store shop for future purchases. Buyer beware!!!

Package was improperly packaged, product arrived broken, eBay refused to refund or replace the product ordered. Total waste of money and time. I will never buy anything from ebay again - they are unreliable.

Been shopping on eBay for 10 years. Recently made a purchase and only received literally half an item. eBay sided with seller and expected me to jump through hoops to leave me at the mercy of negotiation with seller. Done with eBay! So aggrieved! I will only be doing Amazon for future purchases.

If I could pick no stars I would. eBay is a joke! If you are thinking about selling on eBay, DONT DO IT! They will always rule in favor of the buyer, so sellers get screwed. The guy on the phone flat out told me that when sellers or buyers ask them to step in for a return, eBay defaults and approves in favor of the buyer and does a force refund on the seller, they dont even read the case. This came directly from the mouth of one of the eBay phone reps. Sell somewhere else. This company needs shut down. Then on the phone, the rep intentionally would stop talking and wait for 20 min just to see if I would hang up!

Sold an used textbook through eBay. I was provided a shipping address in New York. 5 days later the packing slip changed to California address after item was delivered! Spoke to the resolution team and they confirmed me that the first address is buyer’s primary address...I still lost the case! Lost 5 dollar shipping fee and my book! I don’t know what step went wrong but definitely not on me!!! How can I imagine an address happen to be buyer’s primary address under his name... Of course I was provided the address by eBay!!! Really unfair website and team!!! Will never buy or sell from eBay again.

eBay is selling products that promote hate and violence despite their rules, and they deleted my thread about that in their forum. They also allow deceptive prices in their search results. I'm returning items and closing my account. I don't do business with folks like that.

After years of buying on eBay they “lost” my account and have no records of it. When ordering in December, I had to use a guest account. I had the order shipped to my mother’s address as I work during the day. They created a new account using my email, phone number and credit card number under my MOTHER'S name. I returned the item. I was first told the seller would send a return label. When this did not happen, I was told I had to ship it back. I was not able to add the return tracking number and was told to call back when the item was shipped.

eBay has been a NIGHTMARE for me!! Received 11 5-star ratings from customers over the few months I have been selling on eBay and never will sell on eBay again! Everything from mystery fees popping up to being charged more than I have made on the site to having to call several times a week. Items being shipped and buyers not paying, I cannot even close my account because I keep getting fees! I have sold all my items a while ago, and still I cannot close my account! Thankfully haven't really bought much from eBay in the past and most certainly will not in the future- Do not recommend for anyone to sell as they are unprofessional and do not know what they are doing- Horrible experience with selling on eBay and will continue to sell on Amazon, which has been great over the last few years.

Very difficult to sell on Ebay anymore. Scammers are everywhere. I have lost so much time, money and product that I have finally ended my 12 year relationship with them. Truly devastating and sad but a necessity in the end.

eBay knowingly lets Chinese sellers sell fake Graphic Cards, thousands of them. Made a police complaint. If you buy one it underperforms. A program called GPU-Z tests the cards. Then you find out it's an old chipset. eBay knows all this.

It says it all with so many negative reviews. Will never give them my money again. They stand by the businesses even when they are mistreating customers. When you leave an honest negative review they remove it if the business complains. eBay is a dishonest business. Closing my account after years of using them. Purchased some bedding. Business page states 30 days to return item for full refund. eBay gave me 10 days to return it which contradicts the business page.

Amazing!!! I don't know what eBay does with all its money, but it's clear it does not go into a quality customer service product!! First, you can't understand them - these companies think they save so much by having overseas customer support services. But like in this case, I will never use eBay Customer Support again, much less sell much there!! Second, these customer support people do nothing but read from a script - they truly do not understand anything unless it is in black and white in front of them!! Just an absolutely horrid experience, and I hope more and more people experience the same thing and stop using eBay!! Maybe by forcing them out of business, they'll better understand that by not focusing on customer service, you can't survive!!

It is "free" to list, but they will still take 9-10% of the sold item price as "Final Value Fees". They do not subtract it from the amount you are paid. Rather they invoice for it at the end of the month. This is misleading since their website states that the listing is free, when in reality it costs to list and sell an item.

Sold 2 items and after all was said and done I was $14.00 in the hole? When I called customer service they explained that they charge a percentage on the shipping because of customers complaining about exorbitant shipping costs from sellers? How does this help? Shipping costs time, wrapping materials, and gas and time to the post office. All which is not charged for. With this practice I will have to raise my shipping costs (again, a useless and greedy policy). 100% I do not recommend eBay. Save yourself the aggravation!

Don't expect any customer service from this site. If you have an issue with a seller they will automatically side with them. You are on your own. It will take at least 3 days to get someone to "step in" and it will be someone from India that you can barely understand telling you as polite as they can that they are sorry but you will not be getting any help from them. Just go to Amazon. They have the best customer service. Or really any other website. This place is a joke full of rude sellers and bidding scams.

I've been ripped off by international sellers on eBay a couple times now. eBay really doesn't do much to help you as a buyer when you have a problem with a seller. This is a great place for less than honest sellers. Getting a refund for an eBay product is generally impossible even when you receive a defective or wrong item. I shop on eBay far less now than previously. Amazon is far better at weeding out the bad sellers and refunds are so much easier when need be. If you use eBay, be sure to make yourself well aware of return policies because eBay is going to leave you on your own when a problem arises. eBay makes a lot of money from its sellers so they are not likely to take action because they will lose revenue when a seller is banned. Buyer beware is a fitting statement when using eBay. Their offshore call center is next to useless. I hope you have better luck than I have.

Purchased a Xmas gift for my minor nephew in another state. Item did not arrive. Seller will not return emails. Contact eBay and because it is a guest account they cannot expedite the refund. And want to walk me thru the process on the computer. He states that the Account was set up in the Ship to addresses Name which is a minor and that he will just close the account because they are not allowed to have transactions with a minor. I consider this a threat! Telling me he will just close the account so the seller can keep my cash without delivery! This felt like a back alley drug transaction! BUYER BEWARE! They will let anyone sell on this site. After tracking the seller I find out he is less than favorable and is in the headlines of newspapers!

I ordered a product that never came. Prior to product not coming I checked the status of the seller and within 1 week they received 58 negative feedbacks (since my order). Either their account was hacked or they are scum bags. I have been on the phone with eBay whom obviously doesn't give a crap about people being ripped off as they have not stopped this account. Their wait period for refunds is ridiculous. They are ACTUALLY ALLOWING people to get scammed. Customer Service hung up because I got pissed off with them after 5 phone calls and no progress. WISH THERE WAS A BETTER and SAFER PLACE THAN EBAY. Someone has got to come up with something.

Sold a non reserve item. Buyer opened a NOT AS DESCRIBED claim the day after I shipped item. EBAY refund buyer's money and allowed buyer to keep item. When I complained, eBay said that IT DOES NOT GUARANTEE RETURN OF SELLER'S TOP ITEMS. PayPal is eBay partner in fraud. Stay away or lose your money. It is that simple.

Taking the time to report this. eBay seems to be ignoring the fact that many vendors from overseas are selling sub-standard merchandise, or not shipping items at all. It is getting almost impossible to find certain items without having to weed out the tremendous number of mostly Chinese vendors who are selling broken, sub-standard, non-functioning or especially counterfeit items. Seems that even if a vendor has a huge number of negative ratings, they are able to remain a selling presence on eBay. This needs to be stopped. Soon.

I ordered ear domes for my hearing aids. The seller stated that this item had free returns. I started the eBay returns process and received a message from eBay stating that eBay will charge me $2.66 for the return label. THIS IS NOT FREE RETURNS!!! I figured it would cost me this much in postage so I went forward with the return. After I selected the "print return label", eBay took me to a Paypal sign on screen to pay. I do not have a Paypal account and never will have one. There is no other payment option available and you must create a Paypal account. Is forcing customers to open a Paypal account to complete their free return legal? I am reporting this to my SAG office to see if this is even legal. The money eBay will spend answering the SAG office complaint will be more than the $2.66 charged for the return label.

I have used eBay in the past but not for several years until as of late. Sold an item. Plainly stated that there are no refunds, no returns, listed as a parts piece and had issues. Buyer get product. Sends me a picture showing he has taken it apart and it doesn't work properly and demands a refund, so I ask eBay for assistance in this matter. Nothing happens from eBay so I decide lesson learned. Give buyer a refund and pay eBay their 10%. Never again will I sell anything on this rip-off company's site. This company should cease to exist and other sellers beware. You will not get any assistance from eBay. SO SAD.

EBAY - You have given me 2 years of constant aggravation. Almost every item I wanted to list was questioned in a unreasonable manner with a letter of standard rhetoric by some brainless imbecile. Never did you demonstrate the kind of professionalism to encouragement of your customers that many years ago you did. That was a time when you as an organization had the drive to grow. Now you’re simply too big for your boots, overpriced and with your added muscle power PayPal utterly complacent.

eBay customer service literally waste your time. They are unable to do anything and will constantly lie to you in emails and then be unable to find the representatives who emailed you. Simply put they are a bunch of liars.

This is the second time in the last year I’ve had to use eBay customer service. Both times proved that I have wasted my time calling eBay customer service. I don’t know what happened to this company. They used to be so good and were of great assistance. Now it seems like they hire twits with no customer service skills and they are no service to the buyers who have been loyal, faithful and support their business. And trust me I have dropped a lot of money on eBay over the years.

I recently listed an item (one) for sale on eBay. They wanted access to my checking account which I allowed. All is good, item is listed. Then I get an email from my bank saying that it is not really a good idea. Even PayPal sent an email to showing how to cancel the connection. So, I revoked access. Today, eBay suspended my account and cancelled all orders. eBay sent me an email that I could not respond to and it did not include a phone number. Once I got someone on the phone, I was asked all kinds of ridiculous questions. I was enraged that my integrity was doubted. I told eBay that I do whatever it takes to make my customers happy and that will reflect positively on them. I was told that I was a “threat” to the eBay community. Absolutely beyond absurd!

I am periodic eBay user since 2004 with about 130 transactions and 100% positive feedback. I recently sold a 10 month old, fully working, under warranty Apple laptop to a buyer for $1,049. The buyer had 0 feedback and had been eBay user for less than 30 days. Four days after receipt of my laptop the buyer started a return request claiming and showing with photos that the laptop display was malfunctioning (showing blurry for a 4” vertical strip).

On October 18, 2018 I purchased a E M B 2000w home portable Bluetooth speaker model number PKL4001BT from Auto Watt store through eBay. This speaker was a Christmas present to myself. I read all the reviews and got all the information that I could on it before I made my purchase. The speaker was delivered on October 26. I put it away until Christmas. On December 26 I took this speaker out of the box charged up the battery and I expected this speaker to be very loud and clear like the information that I have found out about.

Always agents out of country, bad information, slow service, long wait times, never a pleasant experience. They need to hire USA employees. They are happy to take their fees. I wish there was another company that offers the same service.

Updated on 12/25/2018: I can't even talk to anyone on the phone because it won't allow me to call. They always take the seller's side. Seriously I shop there was quite often. Know I'm good off them. Hella GH shady business. I don't understand how they won't give me refund. The seller told me to use the return labels that was provide in the box when I received the piece of junk and the seller straight up said, “Use the return label in the box.” That's what I did then all a sudden when it's time for my refund they/they said it wasn't the address they have on record. That's not my problem. I did what I was told to do. That's the seller’s Ignorance!!!

eBay has been increasingly difficult to contact over the past couple of years. From time to time things will go wrong but, not being able to even discuss a resolution is beginning to make it a less attractive option for purchases.

I have in the past purchased many items, including a Corvette, on eBay but never will again. I recently won an auction to buy a vintage Corvette jacket on eBay. The purchase was completed and my credit card was billed. The item's auction number was **. However, the seller cancelled my order saying that he had previously decided to sell it to someone else. eBay complaint representative Kia on 12/23/18 told me there was nothing they could do for me. This is not the way that this online internet auction is supposed to work and yet she claimed nothing could be done. I told her I felt that eBay should force the sale or provide me with a like item however eBay could arrange it in order to uphold the integrity of the process. I BELIEVE THAT EBAY IS FRAUDULENT IN CLAIMING THAT THIS IS A TRUE AUCTION AND THE WINNER IS ENTITLED TO THE PURCHASED ITEM!

eBay now has a system set up to defraud new sellers. If you do not know how to spot scammers on eBay you will get scammed by both. Do not use eBay. Unethical. System is set up so if you get a fraudulent customer you can get charged fees from eBay if you don't press return button. So you either get scammed by them or the customer.

I won an auction item which was a little cheaper than other online stores because of the discount code. I won the auction, but the discount code did not work, but as I had won the auction I had to pay the full amount. Ebay customer services escalated the problem twice, guessing (yes, guessing) at what might be wrong, all of which were things I did wrong of course (none of which were the cause). With a final response of "they think it may be x (it wasn't), as such no discount for you and we aren't pursuing it further to see what may have been wrong. But you may be lucky enough to win another discount code, thanks for contacting us". So not only did they not honour the code, they didn't actually find out what was wrong and their answer was to offer me the chance of winning another code that may not work!

Purchased and cancelled the transaction within few minutes once I realized that might be a fraud. eBay representative assured me that my account will never be charged, and I don't have to be worried (eBay protected). The sellers account has been removed from eBay immediately. Three days later over $1,009 was charged. eBay is blaming PayPal, PayPal is blaming eBay for not sending them any indication that this was a scammer. Nobody want to take any responsibility, and PayPal response; "we need nine days to investigate." The worst experience ever!

Ordered 2 items, that were never delivered. eBay allows sellers that do not track their packages and that cannot explain what happened. Customer service is zero. Worst experience ever. Never using it again.

Ochirlady - Very bad experience!!! Shoes does not look like what I ordered off eBay and I ordered woman’s 8.5... They sent me a pair of kids shoe. Will not order from them again. Ordered 12/07/2018... Just now receiving them on 12/20/2018. Only to see that the boots does not match the picture off eBay and definitely not the size I ordered!!!

Been defrauded on the eBay platform three times in 12 months. First a video camera that did not work, next Christmas glasses where the monogram washed off and just now a book with the last 5 pages blank. A shame but won't use them again.

I had purchased 3 bottles of Dermablend make up remover from a seller by the name of kandlresale9. I received an empty mailing envelope due to the seller not properly packaging it and now I am out $50 because the post office delivered an empty package. I have contacted multiple parties and filed multiple claims to get this resolved. eBay responded and said that because the envelope was delivered. No refund would be given. However, if I didn’t receive any product and the cop I live with says that’s ** up since he was the one to get the mail. Worst experience ordering thru eBay and this seller.

eBay is a worst app. I request to everybody do not order anything from it. I ordered 2 jackets. Even I paid for that and when I email to them they said, "We do not sell jackets." But I saw on eBay app. So it is worst app ever.

I bought Mickey Mouse character costume through eBay on the 24 Oct 2018 and was promised to be delivered between 11 Nov to 14 Dec 2018. I'm hosting a kiddie’s festival on the 21st of Dec 2018 and I promised the kids that I'm going to bring Mickey at the event of which will not happen because I never received the delivery. I'm really disappointed and don't know what to do, I trusted eBay with their estimated delivery and now I’m in a dilemma. It looks like the seller doesn't care because after the delivery date has passed, he/she never contacted me to check if I did receive. The shipping process is very poor.

I sold an item through eBay which was delivered in time to the seller. I printed a label that had the cost calculated according to the item’s, dimensions and weight. I visited FEDEX and shipped the item on November 11th, 2018, from one of their local offices. I confirmed cost and delivery time there. The item was delivered in time to the buyer. Buyer confirmed the item was received exactly as promised and delivered in time. eBay charged a 10% selling commission for that item. This was much higher than their normal commission (5%), but they said my item (a musical instrument - saxophone) was an “exception” to the rule. As I began to learn more about their listing fees and selling commissions I realized that they charge too much for trying to sell one-off small, low-value items, like in my case. (I don’t own an online store and the items I would like to sell are of relatively small value.).

Was bidding for something on eBay and always the high bidder. Tonight I received an email saying that my bids had been canceled and I can look on the history to see why. I went to the original posting. There is no way to check bidding history and underbid it shows zero. There is no way to report this or contact eBay about it. The seller was **. Betting the item will show up again in a couple of days relisted for a higher price since there was a bidding war.

I ordered a used textbook on eBay. The seller stated the book was in good condition and I feel it was in fair condition with very little marks or highlighting. The problem was the book was dirty with a lot of sand like substance in the book and the packaging. I wondered why the book was wrapped in 2 plastic postal bags and a cardboard postal box. I thought it was sand or dirt as I poured the contents of the bags in the garbage. The book was stained around the edges and I have no idea what was on the book. I feel if someone is going to list a product on eBay or anywhere else they should make sure it’s at least clean and worth selling. My classes has started and I have no time to order a new book at this point. To the person who just mailed it to me, you know you’re wrong, would you like if it was you? Just food for thought. Have a Merry Christmas.

They have no control over their system and provide no recourse when their terms are violated. It's **. Their entire system is meant to enrich their pockets, while simultaneously screwing over the buyer and seller. They take no responsibility for their system and this is not the first time I have vowed never to use their system. Alas, I have learned my lesson that if you are winning a bid, and the seller cancels the item at the last minute because they are not getting the amount of money they want, you have absolutely no recourse. I would have won an item valued at $1200 for $550, but they canceled with less than 24 hours to go, and I don't get my item that I agreed to purchase, and that they agreed to sell, all because they weren't getting the money they wanted. eBay just says, "we'll talk to them" or maybe suspend their account if they keep doing it, you can't rate them, you can't review them, you can't do anything but just lay back and take it.

I bought some beauty products (a makeup brush set, an eyebrow pencil, a contour palette and a blackhead remover set) with the seller SIKENEW from eBay. The items never arrived to me. I contact the seller multiple times and also contact eBay and told them the seller has been lying to me all the time and they didn't even talked to the seller. The seller told me he would send me the items again, he never did and he told he would refund me each time I complained about it but he never did either. I was scammed, lost my Money and eBay has nothing to tell me about it, they didn't even apologized. Such a shame. Those are the messages the seller sent me telling me he would refund me but he never did:

After hours of trying to locate item sent to wrong address, and hours trying to get any resolution for a 7.00 Xmas item lost eBay refused to guarantee money back. Why? Because the seller had incorrect tracking showing wrong address. Although I reached the seller before shipped she did nothing to stop (in which she could have). To make matters worst is it was for my almost 80 yr old mother whom had to move and lost all her vintage miniature Christmas ornaments and tree. Do you even think these people have a heart.

This is the message I keep receiving from the eBay website after a supplier didn't shipped my merchandise, didn't respond to my messages and I tried to escalate the problem and asking eBay to step in. This is clearly an evasive from eBay. An unacceptable one! Technical hiccup? Try again later? Never received that kind of messages while browsing products and buying. They are doing that on purpose. That's a scam. Now they report the seller as no longer available. How this can be my fault? Where is my money? eBay already charged the commission. I don't have my product and they got my money and they don't respond! EBAY MONEY BACK WARRANTY IS A LIE!!

Crooks. I bought an item from the seller blowitouttahere. They sent me an item nowhere close to my purchase. After slow walking me a few days eBay's crack team of support workers got them to agree to a refund. Despite their mistake I had to send back the faulty item. I immediately printed the return shipping label provided and put it in a postal box. After a few weeks and no word from the seller, I left them negative feedback. In just 1 day eBay not only closed the case on me, allowed blowitouttahere to keep my money and their faulty merchandise, but erased the negative feedback I left preventing me from warning buyers and giving an honest review. They protect rip off artists. You don't even know when a seller is a crook because most who get robbed don't get to leave a review. It gets removed. Their customer support told me this. God's honest truth.

Like most people I frequently use eBay for purchases of items and am absolutely disgusted with their customer service and ethics. I have now probably bought in excess of 20 items that were fake/counterfeit and in direct violation of UK laws and legislation around the sale of goods. One seller openly admitted to me that the things he was selling (Nike Air Max trainers) were fake and his answer was simply, "So what!" I was amazed to see lots of feedback from other buyers on eBay saying the same thing about this seller (that he is selling fake/counterfeit goods in breach of UK trading laws).

Tried selling a unit and was harassed by multiple other sellers who retail the same thing. Was "sold" without payment multiple times, then sold again and now the money has come back out of my account. eBay has returned to the horrible way it was when it was originally launched. I've been with eBay since the VERY beginning and it's now time to part ways with both eBay And Paypal for good.

I bought a tail light from Am-Autoparts via eBay back in November 2018. They send me a tracking number saying that they have shipped the item to me. After a couple of weeks when I checked the tracking number it said item is delivered in different city than where my address is. Also I didn’t receive the item so I send Am-Autoparts saying that I didn’t receive the parts and mention them that delivery address city was different. But they replied saying that they are only responsible for delivering the item to shipping company which is shipping partner of eBay. After that it is eBay’s responsible.

I ordered a "Cutaway Design Electric Acoustic Guitar with Guitar Case, Strap & Tuner in Brown"... That's the actual description that I ordered from tong9167... The order comes in, IT'S JUST A GUITAR CASE. NO I repeat NO GUITAR! I tried to contact seller - to no avail, tried to contact eBay - also to no avail! I am so furious right now because what I thought my daughter was getting for Christmas is only half of what I ordered! But the end joke is on them, I plan on telling friends & family what a joke eBay AND tong9167 are & stress to anyone & everyone not to order on or from. I'm sorry to all the sellers who get shafted by eBay for ignorant lying buyers & I'm sorry to all buyers for daddy lying sellers. I rate zero stars, but had to put 1 star for it to accept my review.

Wow, I have sold a lot of things on eBay, but when I recently sold a motorized trailer dolly, eBay took 10% chunk out of the price, and their sister co. took another chunk out of the buyer's payment to me. Wow, will find other ways to sell things. This stinks.

Had a problem with a seller. Called on 11/30, again on 12/4 talked to two different people. They did not follow up with my appeal. Called again first call talked to 2 people, asked for a supervisor. Got disconnected, called again, 2nd time talked to two more people, connected me with a supervisor. "JUSTIN IN APPEALS". Very unprofessional, uncaring, and incompetent. He told me about their return policy and shipping and said he could read it to me. It was very long and then said, "It is our policy whether you like it or not!!!" I said, "Excuse me... You should take some lessons from Amazon!!!" Thru my conversations, from 11/30 till today, I received very consistent information from eBay customer service as well as appeal, no followup, and they don't note your conversation so you need to repeat yourself over and over again!!! NEVER RECOMMEND EBAY. TRY AMAZON, ETSY OR POSHMARK. THE BEST!!!

After an item is listed for a certain amount of time eBay allows buyers to make offers. Sometimes you receive email notification that this feature has been turned on, but not always. I've complained and gone round-and-round with eBay, to no avail. I'm not thrilled they take it upon themselves to turn this feature on (at which time I have to go back into the listing to turn it off, again), but when they don't notify me, it's infuriating. I HATE receiving an offer from a buyer and telling them I'm not accepting it. I always tell them this is on eBay, but it's a waste of my time. eBay doesn't own the item so what gives them the right to turn on this option? If I wanted to offer this option I would turn on the feature when I list it. eBay should take heed - it's no longer the only game in town. There are other popular sites gaining momentum that are much more user friendly.

I am selling for over 5-6 years on eBay, but lately I am getting very disappointed by the lack of customer service and siding with buyers on cases clearly showing the buyers are lying. I have very minimal return requests and most of them are to ask for extra discount or false claims for defect. Today I finally had enough and cancel my store and all my listings due to an ugly episode in which I had no fault but still ended up on the losing end. I had a return request based on made up lie about a defect (I had the photo to prove it) and eBay sided with the buyer without notifying me and giving me the chance to appeal. I was sent a message at the time I actually received the package back and the money taken from my account.

Never use eBay. I’ve got scammed on there selling shoes and the people at eBay won’t help you at all. I contacted them over five times and they just won’t respond to you. I sent a letter to the company and still no response weeks later. Only thing they did do was delete my account. eBay is worthless. This place is worth ZERO stars. Never buy on eBay. Never sell on eBay.

I bought a cell phone based on a 10% discount that was offered to me by eBay by email. When I started going through the transaction process, I kept expecting then to find a place to insert the discount code. Then, before I knew it the transaction was announced as being complete. No discount applied. I emailed the seller about it and they said to talk to eBay. I finally found someone to talk to at eBay and they told me they couldn't apply it because the promotion had ended (duh). It was valid when the transaction went through. Short story, buyer beware. eBay doesn't always honor its own promotions.

I returned inferior product for a refund via USPS 1st class mail. Seller claimed return not received. I called eBay and they told me they would keep the issue open longer, to allow for longer delivery time. Two days later the refund request was denied, and the issue closed at seller's request. Same exact item, with same exact "unique item number" was relisted by the seller at the time eBay closed my request. The item was listed as LAST ONE when I originally purchased it, and again when they relisted it.

I am a victim of the Paradise campfire fire. I have very little funds. I have an online store which eBay is a selling point for it. I have made 2 1500 dollar sales on eBay. Both items the funds were held by eBay. I tried asking them relentlessly to release my funds so I could continue my income. eBay was unsympathetic and unyielding to my requests and situation. In result I lost 500 dollars and have 1000 dollars of my own wrapped up I am not able to touch. So now I am suffering bad reviews, lost sales and horrible customer complaints because of this.

I never received my item and contact the seller. He had terrible customer service and talked to me like I was an idiot. I contact eBay for a refund and they promised my money back due to their so called money back guarantee, but they emailed me within hours after siding with the seller. Be aware of this seller "save-on-retail". He is a ripoff. Had to contact my bank to get my money back. Poor Service and will not shop with eBay in my life.

I manufactured two very expensive Hermes pillows. I took eight pictures of them inside and out and described them perfectly! I had three different bidders and the final price was not even what I had invested in the product. I shipped the item immediately and it went to the party within three days. I kept waiting for eBay to deposit the money into my account but it Never happened! All they have done is taken money out of my account over and over for selling fees, for shipping fees, for return fees, I am out a tremendous amount of money. Then it was over two weeks before the buyer said they had open the boxes and were not happy with the product saying it was not authentic. I have multiple documents of proof of authenticity but eBay sided with the buyer and I refunded their money within 24 hours of receiving my pillows back.

I'm a long-time eBay customer and have had generally positive experiences. On Nov. 26, I purchased a larger ticket item ($185) but thought I was safe because I was covered by eBay's buyer protection program. The seller created a shipping label, but never shipped the product. Creating the shipping label apparently delays your ability to file a complaint with eBay because you have to wait for the estimated shipping time to pass -- despite the fact that the tracking information clearly shows the item was never shipped.

I have been a buyer on eBay for 17 years. Recently ordered an item from a seller located in the USA, I made the order Saturday evening and immediately realized I had made an address mistake and sent a request to cancel the order w/ the correct shipping address included in the message. The seller ignored my messages for over 24 hours and shipped the item to the original address on the following Monday which of course I never received. eBay decides that their money back guarantee does not apply to me when I am the person following their Terms of Service. If I buy from a seller located in the USA, I expect them to Read/Write English and respond to customer service messages. I have since deleted my account and will never buy on eBay again.

I purchased a diamond engagement ring on eBay for $6600. When I received the ring, the stone was horrible. Milky white with a local gemologist stating the stone was an I3 grade (almost the lowest). Stone was advertised as VS2 (almost the best). I contacted the seller and was told every ones opinion is different, and if I didn't like I could return it. I did return it, but eBay deleted my negative feedback due to the seller accepting the return. eBay seems to be allowing a dishonest seller to try to steal from consumers with no recourse. Shame on eBay!

Recently purchased an item on eBay, paid for it with PayPal. Several hours later eBay cancelled the auction and returned the funds as they said the seller was fraudulent. Days later my account was hacked by a Russian hacker as they captured my email and hacked into that, as the transaction I had thru eBay provided them my email address. With access to my email they were able to get past eBay's poor security and purchase a $750 item, through my linked PayPal acct. PayPal flagged the purchase as fraudulent, but they did nothing to stop it though I responded to their text alert immediately.

I was an eBay seller years ago, my seller account had monthly subscription and prepayment. After stopped selling on eBay, my account has a credit balance on eBay. An email received on 10/21/2015: "We noticed that you haven't signed in to your eBay account for quite some time, and we'd like to invite you back to buy and sell again." eBay's a great place to buy what you want, and sell what you have. I have nothing to sell or buy so I might have ignored the email. However, eBay keep sending email to me each month, showing monthly invoice with credit balance. I spend 30 minutes to contact eBay and explain the case to several staff this month, all answers were account has been deleted. Hahaha, EBAY ABSORBED CREDIT BALANCE.

The website states that the seller offers free international shipping but when you try to buy the item you would get charged $13.08 for shipping. All eBay was willing to do after over 2 very frustrating hours on the phone was to offer a call-back sometime in the future. No supervisory staff was available after 2 hours of waiting!!! I believe it is fraudulent to entice a buyer with free international shipping and then try to charge the buyer. KEEP AWAY FROM EBAY!!! If you a problem they are unwilling to help in a positive manner.

I sold prelude88rober items on November 21st for $40, went out of my way to get him the items quick and insured so instead of shipping cheap as I was paid, 3.50, I paid 7.20 instead to make this idiot happy. He got it quick, didn't want it, suppose to send back which he never did, and eBay is backing him on his word. eBay is a scam, there's some good people selling good stuff, but don't let their half ** reviews fool you, it's a setup. Add up all the money and items they RIP people off for each year, I'm such it's 100's of thousands or millions. Please don't get ripped off. Don't buy or sell to prelude88robert, shameful idiot.

Advertisement "Viewing Video Anywhere Anytime, You can view live video or record and playback" A big lie. There is no hard drive inside. Iweiga, the seller doesn't tell you that the hard drive isn't included or that you have to buy it separately, you find out after trying to play the video. Don't buy it.

However, I wanted to caution that eBay seems to have ramped up removing appropriate negative seller reviews. I could hardly believe it because, being a seller that has received one manufactured negative review in 19 years, I couldn’t get any resolution! I had ongoing issues with a book purchase... never sent, no communication in weeks. When I filed a complaint with PayPal, suddenly I got communication, albeit being yelled at by the seller. The books that I paid priority shipping for arrived shoved into a paper envelope that got damp. I left a negative comment originally and, then, when the mess arrived, tried to leave the follow-up. Thought it was odd that after trying three times, it just wouldn’t post. I perused recent feedback and people were being screwed out of $80+ for calculators they never received and said the seller refused to return their money. So, much worse than my $15.

eBay decided to make me pay $38 because they think I sold something outside of eBay??? I never did! When I listed something, one of eBay user asked me if he/she could pay $370 with shipping for my PS4 using PayPal. I told that person to go to my eBay listing and click on "buy it now" to purchase it. But that eBay user still gave me his PayPal address to me?? I ignored it and thats when eBay thought I sold the PS4 to that person because I got PayPal address from that person??? I tried to tell eBay I never sold to that person and I ignored the messages. They still said I have to pay $38??? For something I never did?? This is bull!! I have been with eBay since 1996 with perfect feedback and now this crap they are throwing at me? I WILL not pay the $38 to them! And after I get all my paid items, I will close my eBay account. They are greedy and thief!

No one there is educated enough to actually help you when you have a real issue and they hung up on me 5 times and blamed technical issues. Not once did they call me back. I wish there was another company offering the same services because then no one would use eBay anymore.

I had experienced problems with SELLING on eBay where buyers decided they wanted a refund and eBay sided with them and it cost me time and shipping. I had thought they were biased toward buyers. I just tried to purchase a software item and the seller pointed me to a Dropbox to download the bits. Despite several messages, I never got a serial number (making the software useless.). eBay Resolutions said that I did not qualify for the money back guarantee. So they are allowing this obvious scammer to operate.

eBay has "rules" sellers are supposed to follow, but eBay does not enforce them. They allow sellers to collect money from buyers, and many sellers just take your money and never ship the item. Worst of all, they allow sellers to post your PRIVATE information anywhere they want to on outside websites. This includes your full name, address, phone number, email address, and anything they want. Contacting customer service does nothing. They just say that they "can't" control what other websites do, which is the truth, but they NEED to hold their sellers liable for this terrible breach of privacy. This, along with many, many other breaches by too many sellers, make eBay a horrible risk to your privacy as well as your wallet.

eBay has some of the worst customer support I have ever dealt with. I contacted them late October with an issue with an order. After a long hold I was connected to a non-native English speaker. After not being able to help me and bouncing me between departments they issued a credit. I was told "the credit must be used by the end of next month." Nov 30th I log onto eBay to use my credit, but there is no credit. I contact eBay support again. Another long hold followed by a non-native speaker. This speaker once again transferred me off. The next representative was extremely difficult to understand and I had to continuously ask her to repeat herself. They refused to honor what the previous employee had stated when I had called in October.

By mistake I purchased twice a video game. I didn't know my son had press the button for buying and transaction with one seller was not completed so eBay canceled my account. But I still had the other purchase and they didn't care about holding the guarantee with it. I had paid so had to wait... and wait... and seller bedheads_detroit didn't ship it. I started a claim with PayPal and he immediately shipped it arguing he had already shipped it... But he shipped empty boxes!!! eBay allows this type of actions by closing accounts and not being responsible for a purchase and then you can't even post the result so fraudulent sellers will take advantage of that. Avoid eBay... and bedheads detroit who also sells on Amazon.

My items for sale were ended by eBay for a bogus reason. I was selling authentic designer shoes and they stated that due to the fact that it could be "unauthentic" they had to remove the items?! eBay is no longer a site to find good deals and sell personal items. They are in competition with retail stores and their deals are not good deals. I will sell my items at a consignment shop and buy my items from other websites or stores from now on. I was once able to sell items on eBay about 15 years ago on my old eBay account. This was a horrible waste of my time and time is scarce. I am offended that someone would accuse me of selling "unauthentic items." WTF.

On 10/29/2018 I ordered a translate device. PayPal quickly removed the money from my account. As of this date I still have not received my product. I just finished a conversation with one of their reps with no solution. I have been on hold forever and decided to write this review. I have come to find out eBay has locked me out of my account. I wish to close my eBay account and get a refund from this highly unorganized company. Beware. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!! It will take you forever to fix the mess they will make of your account. Apparently there was an unauthorized charge placed on my account for 13.99 from Amazon. I closed my Amazon account several months ago. I was charged 99.99 for the translate device. Should be simple to fix this with a good company.

I had a very bad eBay experience, where I ended up leaving (18) negatives for a Seller. In 17 years of using eBay, I may have left 3 or 4 negative total. Long story short, the Seller was pissed, and left my name, phone, address and email information in his responses to my feedback. The first eBay representative says, "Oh that's bad," but he cannot do anything. He passed me to a supervisor, who talked over me, removed (1) feedback I had left for the Seller, and sent me a nastygram from eBay stating I was in violation of their policies for "feedback extortion". I called back and got nowhere, Friday I will try in the day and hope to get my call taken by an call center on this continent. I tried to email eBay support first, knowing the call center would not be anything but a disaster and it totally was worse, it is a megadisaster. I use the site to collect Baseball Cards, so it's going to be a bummer, to stop using it, but I'll save money and make my wife happy.

I have been a member of eBay for some years and never had a problem that was not resolve quickly. I have a 100% positive rating and have an above standard rating. I have not used them for over a year as I had nothing to buy or sell. Then three months ago I tried to sell a complete camera package. Someone from an African country tried to scam me and I reported the issue to eBay complaints. Instead of thanks I got a warning email. Strange as I was in the right. I decided to break the camera package down and sell it as individual lots.

I always shop eBay. I never had an issue until now, I purchased a unicorn costume for Halloween. When it came in it was defective. The fringes were falling off the dress. I had to sew it by hand. The crown of the unicorn was broken off. I had to super glue and sew that as well and the mane was all torn apart. It was very frustrating as if I wanted to I could have made the costume myself. The point was to buy it so I wouldn't have to do anything as I am a single mother that works. My daughter was upset. I had to fix the problem. I wrote a review honestly and recently got a message from the buyer bribing me to send the money back to the incorrect place so I could revise my review and it said as though in this is copied from my email. "sarejidian has asked if you can revise the feedback that you left for Unique Girls' Deluxe Rainbow Unicorn Costume Halloween Everyday Cosplay Dress-Up!"

I’m a seller and there are other sellers that sell the same things I do. They often have the same item listed multiple times so the only way I can compete is to list multiple listings for the same item as well. I get a 7 day ban for multiple listings and they don’t. I also have knowledge of a seller who not only violates this policy, but violates several, other policies including having multiple accounts to circumvent rules and misrepresenting where the items come from. These are things that are easy to verify. What does eBay do after reporting them multiple times? Nothing. Yet I get punished for doing the same thing they do as it appears to be common practice. Going to call a lawyer later and see if that’s legal.