eBay Reviews

I been a seller for ten years. I sell my candles at $12. Handmade. eBay without my permission or knowledge keep turning on best offer at $6. This candle take me five hours to make and dry. I am sick of turning it back off every day. They only care for them to get their fees faster not if we lose from our pockets.

I and two friends bought SuperBraid fishing line from three different sellers on eBay. We all bought 80 lb test line. After each of us tested the received line, all three lines broke at 30 to 35 lbs. When I buy 80lb test line, I expect 80 lb test. Caveat emptor.

I canceled an order because I lost some items from the lot. When I moved the mouse close to the icon "just paid" that indicate that the buyer paid for the merchandise I activated the eBay icon without clicking on it. I found the missed items and I believed that the customer have already paid so I emailed her to tell that I would restore the order and send the items. She didn't answer and I thought that she agreed. When I realized that she received the items but she didn't pay and eBay icon "just paid" was wrong, I tried to make her pay for the items, a lot of jewelry, 23 pieces like necklaces, earrings, brooches, and bracelets. She refused to pay me by telling that I canceled the order and she didn't want the items anymore. I spent $6.7 to send the items and I bought a new label for $8 to get the items back.

It seem to me as long as they get their cut they could care less how the transaction go on. They willing let people continue to use their site to scam people. Buyer and sellers. At least with Craigslist you're not being scam by the website for protection you're not getting.

As a seller, people can return products because they no longer want the item. I sold a laptop and the buyer stated that the laptop was described as a brand new, but was not. 1) I marked the laptop as used. 2) Light scratches and a dent were described. 3) He felt he paid too much. He purchased the laptop for $218. He messaged me stating that he would not request a refund if I gave him a $63 refund. This means he would have received an HP Envy 15 TS laptop with some small cosmetic issues for $155. This same buyer has had several returns after searching through forums and is still a member on eBay. EBAY DOES NOT DO RESEARCH INTO THE PROBLEM. They allow buyers to return for anything, despite describing the product accurately. I have now paid $30 on shipping to keep my item.

Attention if you are a seller, so it works eBay buyer makes his purchase. After a few weeks the buyer tells eBay, "I do not authorize that purchase. Someone stole my account. I want my refund" and I do not understand why eBay always agrees with the buyer and I, as a seller, lost a lot of money. There are many honest buyers but there are also many buyers who steal.

They stole my $54.99. The seller never sent me my order. I used the tracking number and found they used a wrong address. They refused to return my money because they did not have a return address so it is somewhere in USPS limbo and eBay sided with the seller and on the appeal because they didn't get the shipment back from USPS!!! That would be the seller's fault on all counts and they will not let me leave feedback.

I have been an eBay member since 2001 with 100% positive reviews. I bought a BIN (buy-it-now) cell phone worth $1000 in May 2018, from a decade old eBay member with over 6,000+ reviews and 98%+ positive feedbacks. Upon clicking 'BUY-NOW', a message popped up saying "Seller do not accept payments now, please contact the seller with a personal email" and that's when my eBay nightmare started!

I have been a buyer on eBay for 6 years - almost 500 purchases. Always 100% feedback. I recently purchased an item. I was told I needed to use a new checkout method. Not PayPal. I had to put my card number in. Later that day, my card had been hijacked and purchases were mounting. My Mastercard froze the card and contacted me. This was the last straw for me. I have had trouble with Chinese sellers, just not happy in general. Ebay has lost a customer. I have a few packages on the way, and I am done. I will shop elsewhere.

Absolute disgrace. As a seller, who pays Ebay their fees, you are treated as the bad guy in any dispute. Buyer claimed that they hadn't received item, I had the proof of posting, but despite that, Ebay totally disregarded that, and just refunded the buyer, without any warning, causing me to go overdrawn. Would not even refund seller's fees, as to quote the most unhelpful customer adviser... 'we had to step in.' Really?

Completely dissatisfied with the customer service eBay is providing. The product is taken back from me but no refund is provided. After six months they sent me a apology mail. Don't go with this fraud online store.

Despite a clean record, it takes one buyer to completely wreck your selling experience. Customer bought an item, didn't wait to receive it, never contacted me, nothing. I called up eBay and apparently it's my fault. USPS hasn't delivered in the item, just a year ago, they looked into delays, in fact, they still do on their policies. eBay employee deflected the topic and used buyer "opinion", I didn't know threats were considered opinions, demanding refund and even stating they would leave a negative feedback; absolutely abhorred. Do not sell on here, you are a statistic in "their" domain. I was forced to refund, or face trouble despite them "having your back". It seems this site's true nature is: take losses, you can afford to, there's nothing you can do about it.

Bought an item from rosecitypremium... Ad stated guaranteed delivery Fri 11/16... No item on Friday... No item on Saturday... No item on Sunday... Seller indicated eBay had put "guaranteed delivery Fri 11/16" so not their fault. Be careful of false promises.

They have screwed up badly with my seller account. Charging me for items I have listed and stopped payment for items I sold and shipped. For months I have been trying to get my money. But knows what happened or how to fix it. I have proof of everything. They also alerted PayPal so they have many hold and began to refund buyers for no reason. I’m a single disabled mom with very little income and because of this PayPal overdrafted my bank account 870$.

eBay is very customer focused. Unless YOU are the seller/customer. Their policies for selling are subject to their interpretation. Which is say, if they want a policy to apply, it will. If they do not, it won't. If you attempt to reason with them about this, their response is, "our decision is final." After telling you to go ahead and appeal they then tell you there is no recourse. If they decide to suspend your account, it is unable to be closed. Since you cannot reinstate your account, you also cannot close your account. Given the unstable nature of their policies, the fact you cannot close your account is inexcusable. After many years of being a top seller on eBay, my best recommendation is that you take your selling services elsewhere when possible.

An eBay seller since 2000, until this last one I had 374 continuous transactions all with 100% positive feedback. I have always obeyed the eBay rules. I have better communications in terms of depth and speed; ship and pack much better; and each transaction I sell has my customer getting at least three emails from me plus a ship date email with tracking number. Every time. I am a legend at description and have many many superlative comments in the all positive feedbacks.

I have spent many years on eBay purchasing every day without an issue. Now I am forced to log in on every other click going through three login screens. What a nuisance. I've called and complained but still not resolved. So this will end my shopping on eBay, going back to Amazon and checking out Banggood, Alibaba, and Aliexpress. I have already had better shopping experiences on both.

I've just sold an item on eBay. I shipped it the same day I received notification that the item was bought. Then I received a notification that the proceeds of the sale will not be available to me for 21 days. At first I thought I'd neglected to update a credit card or something, but I called Customer Service and discovered that a new eBay policy requires such a blockage of funds for any customer who has not sold 25 items. They say I've sold only 6. Well, I've been an eBay customer since 2003, and have mainly been a buyer. I have never received any negative feedback. Withholding funds from a loyal customer is not just a bad business practice, it's unethical.

eBay is the worst ever. If I could give it no stars I would. I sold an expensive wedding dress and the buyer never paid me for it. Every customer service representative told me something different. They wouldn’t even let me talk to a manager to complain. I will not be doing any business with them ever.

I placed a bid on an item intended to be gift for my Dad's SUV. Upon realizing I selected wrong size, I appropriately messaged the seller who 'cancelled the order' & replied with a confirmation message. It has been two weeks and the $70+ item still remains in my cart. I've messaged the seller 3 times and called eBay customer service 5 times and told something different with every call. One representative moved item to 'HIDDEN' under my unpaid tab and told me resolved. One rep told me she needed authorization from the seller, despite a clear message history authorizing. Finally, I called to CLOSE EBAY ACCOUNT and was told I couldn't because I have an unpaid item in cart!!! Either I am being scammed by eBay or or by eBay's seller but either way, eBay is RESPONSIBLE for transactions made on their site. Disappointed would be an understatement. I guess I'll have to cancel PayPal account to close account with eBay.

This was advertised for LG G5. It would not work at all. I could not have a refund. Don't believe the eBay policy. There are requirements I couldn't perform. I do not have a computer printer. The post office could not print the return label from my phone. I was unable to go to library like I was told to do from eBay. The requirement was to be able to have the return label printed from my email. Because I couldn't get it printed I couldn't get a refund. The damn thing is still my drawer. A sad reminder of how untrustworthy eBay money back guarantees are. I even begged eBay and the seller to mail me through the regular mailman mail so I could receive it the regular way. Both refused. I'm still angry about this. This was the second item I was stiffed on. Beware. It's not written in their policy, but if you don't have a printer you will not be getting a refund if your product is bad.

I have used eBay for over 10 years. Very occasionally you have to give negative feedback to honestly reflect an experience. I had to do this recently after purchasing a "fake" mobile phone battery. I did not want to go through the rigmarole and cost of sending the item back, and gave the negative feedback to reflect my interaction with the seller and to warn others. I started to get emails from the seller saying that I shouldn't have given negative feedback. I reported the situation to "Customer Services" (actually they should be called the sellers protection mob) who initially told me they would report the inappropriate behaviour of the seller and block any more emails being sent to me. Next day, another email from the seller, this time with personal insults.

It's been a nightmare. We bought an Xbox One S which cost us over 200.00 and the product read as delivered through FedEx, but we never saw FedEx or the package. We are the buyers, and we paid over 200.00 for an Xbox One S system. This product was delivered to the wrong address which is a neighbor's address. FedEx admitted that they made a mistake and delivered to the wrong address, but the neighbor that they delivered to was standoffish and basically slammed the door in their face etc.

eBay canceled our stores after selling with them for over a year. They told us they were canceling and would cancel all store subscriptions and fees. After three months they continued to charge. We wasted hours of time on the phone. This company should be looked at for fraud and theft. It is virtually impossible to get your money back.

I am a top rated seller with 100% positive feedback and have been with eBay for over 12 years. I find that eBay customer service will not return calls as promised. Most recently, I disputed a charge on my seller account and was promised by 3 separate representatives that they would either refund the charge or call me if they could not. After not hearing from them, I then called again and asked to speak directly to a supervisor who had authority to make the refund. I again was promised a return call. This all has taken over 3 weeks. I also never get customer service surveys when they think they may get negative feedback. I used to get them when everything was ok. I also can not find any way to make a written complaint that must be answered by customer service. I have spent over an hour on hold...

I got an empty envelope from Amazon containing only a packing slip. Ebay refused to refund the order because tracking said it was delivered. Because the package was shipped by Amazon, I should get protection, right? NO - the seller has figured out how to escape from any customer protection. I tried to cancel my eBay account. They told me that I was owed a penny, and that I would have to wait until the refund was issued to close the account. EBAY IS A NIGHTMARE.

I bid, won + paid for the bracelet - I was the only bidder. 2 days later the seller canceled the transaction - lied to me in 2 messages. First they said they had removed the item which was a lie. All I did was have to check their page, they had updated the listing. The second message they said it was their first listing + they "didn't know what they were doing" - which again was a LIE. They have 78/ by the rating. When I went to their feedback (which I wish I had done before bidding) there was a buyer from over a year ago leaving negative feedback. They also had won an item + this seller wouldn't send the item! They did the same thing. Once the seller canceled 0 could no longer leave feedback for this item = I can't warn others! And it disappears from my "my eBay" page. I was unable to get any help.

On Thursday 11/7/18 I filed a complaint against a purchase of an item (coat) on eBay. I spoke with eBay representative ID: ** in reference to the closed case **. I was also given a "File Transaction ID, which is ** but none of the systems in Paypal or eBay produces any results when this number is entered anywhere. The seller did not accept returns and declined the return. The representative told me eBay cases cannot be reopened and that I should contact Paypal. I went to Paypal which shows no open or closed cases. Paypal also states that no refund can be made.

I have been a small seller for a few years and only as a hobby with about 3 listings per month. Recently I moved and updated my address on eBay. Today I got indefinitely suspended and it can't be appealed. I called to ask why and they stated that "we have linked this address to another eBay user who was suspended". After 40 minutes dealing with this customer service rep I realized I was getting nowhere. Needless to say we went round and round with nothing accomplished. The call ended with her stating I will never be allowed to sell on eBay and to find another venue.

I made a purchase of a LEGO set specified as new in multiple places on the first page of the first page of the ad. The eBay definition NEW includes verbiage specifying new unopened packaging. The item arrived with no packaging. When I complained, the seller (smith_phoenix of Vietnam) refused to refund my money for a return. Filed a complaint with eBay which was apparently canceled when I filed a similar one with Paypal. I would never purchase an item from an online entity unknown to me. The involvement of eBay and Paypay validates such purchases but only as they provide some level of recourse against such obvious fraud. If that matter goes unresolved, it will end my relationship with both companies. My evidence is posted at the link below: http://kriselrock.com/eBayPotterReturn.pdf

I sold a laptop on eBay and they invoiced me for $10. (I planned to pay on my next payday) Not only did they invoice me, they automatically tried to take the funds immediately. I didn’t authorize that auto payment. So eBay charged a $15 returned payment fee. Pretty ridiculous when I originally only owed $10.

It all started very innocently seeing a item similar to mine for sale. At the bottom of the ad sell a item similar to this. Not having to try to sell before, I thought I would check it out. I was redirected to another page to get started, help me list my product. So l thought. Told me what amount to add to price w/o asking any questions for shipping. After getting this info, lowered the price to help sell item. After 2-3 tries finally sold the item. Came time to ship, I went back to eBay. They said to buy shipping on eBay, print the label and send. I paid for shipping and printed label. Again I was not asked any questions about the size etc. I packed the item to the smallest box that would fit.

When you list something for sale on eBay there is a box that is checked that says automatically list my item up to 8 times if it doesn't sell. So if your item doesn't sell they just automatically relist it and if you don't have any free listings left for that month they charge you for listing it each and every time. Which can run into some money depends how many items you have listed. When you're listing your item you can uncheck that box and one would assume you're safe from any charges but if your item doesn't sell and you go to relist it again this box is AUTOMATICALLY checked again and if you don't uncheck it again it will auto relist and again you have possible charges.

The worst company on the internet. Gave me an offer to sell three items, and get £5 back for each. They applied the vouchers on my account, stupidly I forgot to print screen this, which I usually do (knowing they take vouchers off your account.) So I have the vouchers in my account, they were there last night. This morning when about to buy an expensive table saw with one voucher, and something else with the other voucher, (as they came in two separate vouchers) I find eBay have removed them!

I called eBay to address an issue with a "buyer" (scammer) of an item I am selling. They said they could cancel the transaction but that it would have a negative mark against me; otherwise, I have to wait 48 hours for the transaction to cancel if the "buyer" doesn't pay for the item. What this "buyer" was trying to do was get me to do the sale transaction outside of eBay. When I brought it to their attention what was happening, they only offered the aforementioned "resolutions," as well as informing me that I could give this person a negative review as a buyer. When I asked to speak to the customer service representative's (CSR) manager, he refused to let me speak to anyone; he said he was already doing all he could to help. The CSR would not offer any other alternatives to the issue. So, it seems that scammers can get away with whatever they want on eBay, but the true & honest people on here get shafted.

Leaving feedback on Ebay is a joke. I left NEUTRAL feedback for a seller that NEVER responded to my email requesting combined shipping after I bought 2 candles from him. Of course the shipping was way higher than if he had honored my request. (You also get dinged if you ask to cancel.) So I left a neutral feedback stating why. He whined to Ebay, and they removed it. Ebay has really gone downhill in the past 5 yrs. Thankfully there are better sites out there.

The most awful online site I've ever used, stupid outdated policies that only protect the buyer not the seller and ensure that fraudulent buyers can commit their offenses with eBay's help and blessings. Useless customer service department that you struggle to email and they seem to struggle to understand basic English. For the fees you pay to use the site a yard sale with a three year old running it would be more efficient. I can honestly say I have never HATED any other site in the way I hate eBay. Useless, pointless and aggravating.

Ebay illegally blocked me from selling on their site for life for selling items of my own, I was selling digital movie codes that I purchased with my movies and I owned. They blocked me several times, telling me I could not sell them. I asked them to prove in their guidelines that I was not able to sell my owned digital movie codes. They then blocked me for life. This has been over a year, there are now over 9000 digital movie codes on eBay. I want my block lifted as I did not do anything wrong, nor did eBay have a legal right to block me.

I am a first-time eBay seller. Sold 1st item on 9/28/2018 and received messages from Ebay rushing me to ship the item and to pay the selling fee. On my site, eBay even posts that my fund will be available on 10/19/2019 although the buyer already paid because I'm new. I didn't get the fund and called eBay on 10/20/2018. I was told that I have to wait for 21 days after the item received by the buyer.

I wish I didn't have to rate this, I wouldn't even give them 1 star. 5 months ago, I purchased a wedding dress from tianquan_dress and till this day I have not received it. I was going to use the dress I purchased from this seller for Halloween but you know I never did. I reached out to eBay and to the seller, but I didn't receive any response. I opened a Case 3 times on this item asking for a tracking number, but no response. A few days ago, eBay closed the case. No refund and no item. The user is no longer active either. Did you know eBay's help center is completely useless? I stopped buying from eBay for a reason, and I'm never going back. SCREW YOU eBay and TIANQUAN_DRESS!

Customer service is the worst I have ever seen in my life. I have been with eBay over 20 years and have never experienced the poor customer service like I have this year. Customer service reps are not trained in how to help their buyers or sellers. Nothing is documented as they say it is, and you have to go through 10 reps to even get one that speaks fluent English. eBay has enough money to hire representatives that can speak every language in the world but they choose not to understand their customers. Boycott eBay and run to amazon... eBay will never beat Amazon's customer service.

eBay has a distinct bias against individual sellers. They accept the lies of buyers who are ripping off sellers. For example, a buyer of a wallet claimed it arrived water damaged. eBay refunded his purchase price and shipping. I asked him to return the wallet, but he never did. eBay also communicates very poorly with sellers, and they take actions without giving the seller a chance to explain what happened. I am transferring all possible selling to Amazon, which has much more clearly stated policies and communication.

eBay lets sellers decide whether they want to accept returns or not and some sellers use that to their advantages by providing very little info of the items they sell to avoid the "not as stated" situation and refuse to accept returns. I purchased a bracelet from the seller "bella2009rebecca" and she didn't list the size or the dimension of the bracelet, and in the end, it was too big for my hand but the seller refused to accept the return even I offered to pay the shipping.

I've been buying many things from eBay for a long time, but my recent experience with them has just been going downhill. More and more sellers from China get on eBay and most products have bad quality. eBay doesn't seem to be monitoring their product quality at all, especially for electronics. I got a power converter, which should last for a long time, it already broke within 8 months. Problem is the return period was 30 days, so they couldn't even do anything. I tried contacting the seller, of course they don't reply, they're from China. A normal converter should be able to last for years, not 8 months. eBay customer service didn't do anything about it, just transferred me to PayPal and told me to ask for their buyer dispute, but PayPal never answers the phone, 1.5 hours of being on hold already and no one ever picked up. Their wait time is longer than IRS. Anyway, I will never buy from eBay again, bad quality products and a lot of hassle.

eBay has become too restrictive. I have been a long time customer and they suspended my account indefinitely for a reason beyond my control. The local Brooklyn post office does NOT scan packages so it appears I am always late with my shipping. Now they will not give me another chance so I have to go to another selling site like Amazon. I already told eBay I would change the handling time to 5 days and go to a different post office but they don't care and told me I am banned for life!

I listed a USED item with eBay, a helmet. I listed photos of the item, and wrote in my description it was used with a few minor blemishes. Someone purchased my item and I shipped it out as instructed. Sending tracking information to the buyer via eBay, again as instructed. 4 days after the item was delivered, the buyer sent me a message saying she wanted to return the item because it was defective. I couldn't understand what she meant because she stated you could "feel" the issue, and not see it. The photo she sent of the "damaged" area was clearly shown in my ad of the USED helmet. I escalated the issue with eBay, because I didn't feel it fair to accept the return. After much back and forth with eBay they ruled in favor of the buyer and FORCED me to accept her return. Now, after accepting my fate, I expected to receive tracking information from the buyer, as eBay stated she would send. I never received said tracking information.

Hello, I've been an eBay buyer for many years!!! I really wish there was a way the customer can leave a star rating feedback on how well the item purchased was packaged. The postal service is bound to give a lil damage to boxes, etc. As for the sellers go, I run across very smart packagers & very bad ones where my item end up being damaged. I think this is a very overlooked issue & should be brought to attention when it comes to the star rating system.

They always put funds on hold but have trouble returning those funds. Customer service reps are lost and delusional and often quote you things that are polar opposite of what you actually see on my eBay. Only Comcast has worst customer service.

I have been buying and selling on eBay for the past 16 years and have 100% positive feedback. Recently I had an auction in which I started the process using another member's post and began with "Sell similar". There is clearly a glitch in the eBay system. The previous person's auction must have had a designated box size and their shipping amount was different than what I clearly chose. I always choose priority prepaid shipping boxes because the amount to be charged is always consistent and guaranteed.

I'll keep this short. I'm a seller. 2 quarters ago revenue $60,000. 1 quarter ago revenue $40,000. This quarter projected $18,000. Customer service lies, says everything is normal. I stopped buying from Ebay. I don't think that they have taken into consideration that when you chase away sellers, you have also chased away the buying of said sellers. Shameful company, too many changes, all for the bad, taking advantage of best sellers, raising fees through coerced promos, threaten sellers that do not agree with unethical business practices. If sellers do not use the new promoted listings, Ebay buries you, as a matter of fact, they bury you first, then offer promoted listings. This company is absolutely perfectly horrible.

I have been buying and selling on eBay for close to 15 years. My rating is over 1100 and it has become a real drag buying or selling here. The customer service is horrible. I recently got a defective item, dealer was very difficult to contact, they would not respond back. I opened a return item case and I left negative feedback, then was contacted later that day. They would refund my money just please remove the feedback. Long and short, I was told no need to return the item and they would refund twice the purchase price.

eBay has always been a pain for me. Sometimes it is about pricing for selling or sometimes it is about taking the side of buyers in a dispute. Me and my father set up this online shop with view to get good earning without any dispute and it turned out to be the worst decision to go with eBay because initially it was a win-win situation but for last few months, I find myself opposite to eBay.

My biggest mistake ever was to buy a purse on eBay. I only did so because Michael Kors had discontinued the style and I loved it! The purse arrived too late to be used as the birthday gift it was intended for. When it finally arrived, it was an ugly, cheap copy of the original Michael Kors bag which I own. I contacted the seller immediately to ask her to issue a return label. She refused. I continued to press for a return label, but the seller said that she was being harassed and cut me off. The purse cost more than $100, so I was not about to give up. I tried to open a dispute but the seller opened a dispute blocking my dispute. I called eBay multiple times. Each time I was put on hold and transferred to various customer service reps in the Philippines, who practice asking how you are feeling today, among other niceties. It must be part of their training since they all say the exact same things.

I waited over 50 days for an item I ordered to be delivered. When it did not arrive I asked for a refund from eBay. eBay sent me a text notifying me that I'd been granted a full refund and to please allow 48 hours for my card to be receive the refund. Great to this point. After 72 hrs went by I checked with my bank and no refund had arrived so I called eBay to find out what was going on only to be shuffled off to PayPal to have them sort out the issue. I bought the item from eBay but they seem to divorce themselves of any responsibility in ensuring the transaction is completed. Apparently sending a email telling you that you been granted a full refund is enough in their mind to conclude the transaction, if you receive the refund or not does not seem to be of importance to them. I did not choose to deal with PayPal and because eBay uses them to handle their financial needs does not exclude them from ensuring the transaction is completed properly.

I purchase a lot from eBay, which I’m sure they’re happy about. They also nag me with excessive emails to keep buying—and that’s what they’re all about—selling. They could care less, otherwise. They don’t take responsibility for their sellers. If you get ripped off, you are most likely not going to get your money back. BEWARE of any sellers FROM CHINA. I have been RIPPED OFF 3 times!

I ordered a shower curtain from an eBay seller. Took 2 months to receive the item. When it finally came, it was not what I had ordered. I reported this to eBay who told me to send it back... at my own cost! I was shocked. I told them "no" and I want my money back! To date eBay has not followed up with me nor have they held the slick Shanghai seller responsible for thievery! Total extortion company!

I used to get the discount for following eBay rules/policies. First it was 20%. Then they dropped it to 10%, then they added 1 day processing, and now they want me to offer free returns. I was ok with 1 day processing and I normally would offer free returns as a customer service, but to add it to listing as a benefit was not in my best interest, so now since I don't get the discount anyway, I don't have to offer 1 day service. I get some relief and eBay gets worse customer service. I hope more people read this and also stop the 1 day service offer if they are not getting the discount. Maybe then eBay will figure it out. P.S. You can still offer the 1 day service if you choose to, but no need to be bound by it which can affect your performance.

I sold iPhone 7 on eBay UK for £410 on bidding, I only saw £16.23 relisting once on the app. They never say or show that every time I relist I will keep paying £16.23. It was hidden on their app. Customers can't see it and the only way for me to sell was to keep relisting hoping it was a fee of £16.23 I have to pay not knowing as the app is not showing I have to pay relisting with or without selling. eBay took £171.00 direct from my account without notification after I sold the item. I called eBay member team on the month of Oct 2018. She said I was of their cut off date, that I am not met to pay £171.00. They will refund me, also that their app is a work in progress, they working on it, it doesn't show the relisting fees as I said.

Jeff claims to be a supervisor, but his English is so bad, it's hard to believe he is allowed to talk on the phone. Jeff is insulting and condescending in his attitude. We wanted to get some information in writing, because too many eBay employees are giving conflicting information. eBay staff state one condition for the terms of their sellers promotion in email before a sale, but then different terms at a higher percentage than advertised are billed after the sale. eBay's promotional sellers offer states the promotion is eligible for "Good till Cancelled" listings at a maximum sellers fee of $20 for items that sell over $200, but after the item sells (which we have reduced our BIN prices believing eBay's promotional offer in writing will be honored before selling), we get billed for the standard 10% rate. Each person we talk to at eBay, makes their own statements conflicting each other with arrogance and illogic to the terms written in the offer.

Ebay is now making sellers accept all returns even if it is a stupid reason. If you escalate a case you will lose. And on the other hand one more thing I have to talk about is defects. I had 2 cases closed in my favor and eBay told me neither would count as a defect, but they did and when I called to tell them about the 2 defects that were on my account that shouldn't have been there, they said they would fix it but it could take up to a month for it to reflect my account. So for the time being since I will be below standard even though I was a top rated seller for 3 years and these defects were not supposed to be on my account I'm still going to get charged that extra 4% on top of the 10% seller fees. Total bull crap!

I can no longer sell on eBay as after getting great feedback as customer said he did not need the item now he had used it, I asked eBay for help and they just made me pay for return delivery and a refund for the item even though I asked for help and the messages were clear. I then appealed the case and was told by eBay they have to refund all buyers costs if they claim a product never arrived even if they have messaged you saying it had.

BUYERS BEWARE!!! I bought 20 PSP game consoles listed as good working condition from seller in Japan and received absolute garbage so I opened a return on them. Get a message from eBay that I am to ship these back myself (no return label provided because he is not in U.S.???) But they assure me the seller is responsible for the shipping costs. Well I go to the post office and spend around an hour there and get them shipped at a cost of $180 dollars. I then send the seller the total for shipping with pictures proving this. He ignores it, so I call eBay and they say, "Sorry can't help you."

Recently I bought item from eBay portal. They send wrong item. In original product description, they said return delivery is paid by seller. But Seller said, it's buyer responsible. I paid return shipping. Send the item back to seller. After 15 days, got message from seller, "We didn't receive your item, so we didn't pay any refund." eBay customer service said, "It's seller decision. We didn't do anything and eBay is not responsible anything." I understand that, eBay didn't help anything if any issues come seller. My money and time wasted.

I've been a seller for 25+ years on eBay. The one thing that separated eBay from all the rest was the thrill of buying and selling. There was always that "time" element - "should I buy now", "I have to hurry up and research other sites for same or similar items for better pricing...". "Is the Buyer/Seller reputable..." plus so many other emotions, which simply made you, well it made you excited about buying and/or selling.

I recently had a buyer who decided she didn't want the bag she bid on and refused to pay. eBay would not allow me to resist the item for 30 days!!! Because SHE didn't want to pay me? I went through all the appropriate steps through eBay but yet I was penalized. When able, I resisted my item, sold it, and shipped the bag to new buyer the same day payment was made. She will receive her new bag within 2 days. I learned that eBay requested a 21 day hold on my funds through PayPal!!! How dare they decided to withhold my money!! The buyer is receiving her item sooner than she expected and I even paid more for postage to expedite delivery for her.

I ordered a PS4 power supply at eBay that was $162, it never arrived. I had to order it again because my client needed his PS4 Pro repaired, this item is very rare and expensive. I ended up spending $162 x 2 = $324, the client paid me $300 dollars for the job. I charged him $140 for labor and $160 for the part. So thanks to eBay, I spent lots of time at the post office trying to find out where the item was delivered and got no answer. So basically I ended up paying out of my pocket to fix someone else’s PS4. In what world is this fair? I'd like to know. I am just really mad, eBay to file a report with the police station and that they would refund the money and that I had 10 days to file, 2 days later, eBay emails me and says the case has been closed and that I will get no refund.

I used to be a loyal eBay seller. Sold many things in the past, and I'd get "reduced fees" offers. Sadly eBay has seriously gone downhill since 2016. First: One person did not understood the "as is" aspect of an item so they asked for a refund. Eventually eBay stepped in and did NOTHING to protect me so the refund was given and the item returned. Second: eBay has this Global Shipping Program so whoever wants to buy/bid your item can get it outside of the US, with them paying for additional shipping. The seller just does the domestic handling. NEAT. WRONG! A collector's item I was selling sold to a user from Canada. Weeks later that same user sends me a dispute with pictures that shows the collector's item DESTROYED! Yes, OPENED AND DAMAGED!

eBay has made changes to its listing app that is designed to make money for eBay and is unethical. When a seller lists an auction item the apps defaults to be relisted automatically 8 times and Buy It Now items automatically defaults to good until canceled. When attempting to revise these listing using a desktop auction items can be changed but Buy It Now cannot be changed. The seller only option is end the list the listing and relist them using a computer and manual change the duration.

So I had used eBay on and off for years with little problems then all of the sudden their lousy security let a thief get into my account, steal my info and buy about $4,500.00 dollars in gold and a $350.00 dollar pair of shoes. Well things happen in this day and age so cancelled bank card and money was put back in account but changing bank info was a pain but things happen. Two and a half months later, eBay let it happen AGAIN! One more time AGAIN!!! Stay away from these slobs, their security is nonexistent and they put you in jeopardy with their bush league security.

I have been buying and selling on Ebay for years. I have given Ebay so many chances over the past few years to shape up. Ebay continues to worsen. I spend more time on the phone with Ebay than it is even worth selling anymore. They do not seem to get that time is money. Their "rules and guidelines" are at their discretion...they change them whenever they cannot handle a situation. Unfortunately, I am going to have to start finding another place to do my business for buying and selling. I have given Ebay enough chances and it is just clear they could care less about customer service. You cannot even get a supervisor on the phone...they say none are available. What a joke.

If you're looking to sell rather than buy on eBay, expect to be treated unfairly. eBay is clearly more concerned about courting buyers than sellers and their policies reflect that preference. I've sold on eBay here and there for 20 years now, and I have been alarmed at how their bias against sellers appears to be getting worse. When I first started, eBay would do things like not actually post your 5-day auction item live until 2-3 days after the start time that you paid for. They appear to have cleaned up issues like that. Now, however, they are denying fairness between sellers and buyers, which can costs sellers a lot of time and money. Here are a just a few glaring examples among many of eBay's current hostility toward sellers.

I returned a tablecloth. I have the receipt from FedEx that shows the tracking number and delivery date. Ebay opened a claim, and 3 days later, dropped it, like it never existed. I received no notice of this dropped claim. It was only after I called them that I was notified to "work with the seller". The seller will not respond to my messages.

Placed an order of a phone from a seller in China on Sept 28th, then for personal issue, I had to cancel the order so I immediately do that 3 hours later after the order has been placed on the same day. It was actually sending the seller a request to cancel the order, not that actually you get to cancel the order by yourself. So I received no respond from the seller for 2 days, it was weekends so it made sense. Then the next thing I know, they sent me an email saying the order has been shipped (Sept 30th) and my request for cancelling the order still stayed un-replied.

If you are ever confused about where to shop online from, please choose any other platform other than Ebay. I had placed an order for 'Monopoly's cheater edition' board game from a store called 'Archies Toys'. I made the payment and kept a regular track of the shipment, however the tracking was always stuck at the status 'in transit'. Almost 20 days later, I felt that the tracking ID wasn't being updated and got in touch with the seller. The seller then, wakes up from his deep slumber to inform me that the product has been in the Emirates post office. This was upsetting since I didn't expect my product to be in the post office since I had paid for the product to be delivered to my home.

We were over-charged eBay seller fees. We received and activated the EBAY Sellers promotion on June 1, 2018, stating "Whatever it sells for, Pay no more than $20". When we called eBay today to discuss this matter, however, our sold items are not being honored for the promotion terms. We are now on hold with the Ebay employee named "Riza" who claims she has no record of the eBay Promotion and is giving us much difficulty to find, read and honor the terms of the eBay promotion. How do we get eBay to refund us the over-charged selling fees and honor the eBay Sellers promotion? Also, please let us know if eBay will honor the eBay sellers promotion terms in future, because if not, we can de-list or increase the prices of the items and not need to worry about eBay not honoring its offers anymore. Thank you to anyone who can correct these problems eBay is causing.

I purchased an espresso machine as a gift for my daughter. It arrived early and in good shape except for a broken carafe. I emailed the seller asking for assistance and was told I could file a claim with the USPS because the item was insured for $50. I contacted eBay customer service to ask if this was their policy and for their assistance with how to file the claim. They contacted the seller asking for a refund. The seller refunded the entire cost of the item when all I was seeking was the cost of a replacement carafe. eBay would not give me contact information to talk with the seller and return their money less the cost of the carafe.

FOR PEOPLE WHO ARE SELLING ITEMS WHAT THEY DON'T TELL YOU IS YOU WILL BE CHARGED TO SELL ITEM (PERCENTAGE) PLUS ADDITIONAL fee when you sell it! Called customer service and they said it was in the agreement. Make sure you know what you're getting into because it is not free! Scammers!!!

My experience with this company is very good. I bought a few items two months ago. I had no complaints. All items were as I expected. I got them on time. I can recommend this website to other customers.

I have been a long time customer and seller on eBay and I pride myself on doing things correctly, accurately and fairly. I used to put my trust in eBay's system, especially with buying items; however as of the last couple of days, I am completely disgusted. I purchased a high priced item from a seller with good feedback. After committing to buy via PayPal, the seller messaged me and said, "...sorry, I cannot accept payment through PayPal right now." Which I interpreted as shady. I called eBay customer service to see if any other claims were reported about this seller and the customer service rep said he couldn't give that information but he would start an investigation. Come to find out the seller has done this 2 times before and NOTHING was done about it. This is why and how scammers get away with things- because companies do not do their jobs efficiently enough.

I ordered an electronic item ($100) from a company in Hong Kong which advertised a 97.7% rating. They sent the product USPS (worst choice) and USPS sent it to customs which, after 30 days, hadn't released it. I demanded a full refund and the seller response? "Dear buyer, ok, we are willing to give you a full refund, could you please do a favor to us to change the negative feedback to a 5 star positive one?" Now that's extortion and not only illegal but it's specifically against eBay's policies. I complained to eBay who contacted seller to refund within five days. A week later I had to call eBay and demand a refund which they finally authorized saying it would take three to five days to process. By then it will have been a month and a half. What's especially angering is that the only penalty to the seller is a negative review and eBay does nothing. And most buyers would give a 5-star review just to get their refund or resolve an issue.

eBay sent me an approval to return a product that was mis-advertised. The original email stated I had until 8/10, but they sent me a new email stating I had until 8/12 to return the product. On the morning of 8/10 they closed the case. I called eBay and he said he saw the email and I could go ahead and return the product. I dropped the product at post office on the 8/11. I waited patiently for my refund and nothing...I called eBay back again and the guy said it was refunded to my card. I checked my statement when it closed and nothing.

Taking a percentage of shipping fees by eBay just shouldn't happen, but they do. I sold an item for $6.50 but it was delicate so cost $8.15 to ship. eBay charged me 10% of the total which is $14.65. That means $1.46, most of which is shipping fee. Now I get reimbursed for the $8.15, but I still have to pay it. This is NOT PROFIT. I pay the shipping fee and then I pay eBay because I shipped it. WTF?

I recently purchased a leather jacket from a seller overseas. The jacket came in and was definitely not leather. The seller argued repeatedly until I opened a dispute. The seller refused to send a return shipping label. In one correspondence stated that they'd received complaints from previous customers that their returns never arrived, then they send $20 along with an invalid address to return the item. eBay's stance was to literally let me cancel my account (thru which I spend around $30,000 a year) rather than help me and ensure that future customers don't get scammed. I just want as many people as I can possibly reach to know exactly how bad eBay support is and that they do not care, help or even pretend to support buyers against fraudulent listings and sellers. As soon as each of my pending transactions are completed I will no longer be using eBay, which is sad for all of the good and reputable sellers out there.

They charge way too much to sell a cheap item on their site. For instance, I sold two items on eBay, both in the same week, both made me about $34 bucks. That was the only thing I sold the entire month, two items! Then I receive a bill from eBay for $12 bucks! So I basically gave away one of those items. eBay is a waste! Total Ripoff! Then I sell a large item the next month, eBay puts a hold on the payment from the buyer. Wait time over a week for the payment because eBay says it’s a “unusual transaction” on my account.

Selling on eBay is a nightmare. I did it a dozen times or so, and will never do it again. Not the way to make money, never worth the time and headaches, and very difficult website to navigate. Bad links take you to the wrong place, for starters. I clicked on "learn more about the buyer" and it took me to something about the product I sold and others like it. The app is way worse. When a buyer wasted my time and canceled on me after a whole string of messages back and forth, I tried to leave negative feedback, but the eBay app took me straight to the positive feedback option without giving me any choice or telling me where I was as I typed my comment. So now negative comments count as positive reviews and artificially inflate a bad buyer's feedback percentages.

Deal was good but not too good to be true. This has happened to me twice. Item was selling for $40,000.00 + and I have to agree to a binding contract to purchase if I win. The item time ends and poof, gone. I called and they told me it was a hacker. For what purpose? And why didn't eBay follow up and let me know exactly what happened. It took 20 minutes for them to determine this. No concessions, no attempt to preserve their integrity. My contention, ok I wasted a lot of time researching, put my tail on the line to legally bind to agree to purchase. As an reputable auctioneer eBay has a responsibility to present its auctions honestly. But they are not reputable and are in fact illegitimate. Untrustworthy!

I sold an item on eBay and right after it shipped the buyer filed a claim wanting refund. Saying it was not working. I test all my pto items and it came of a lawn mower I cut grass with. The buyer sent another pto back and broken one. I had picture proving he sent me another pto and eBay still gave the buyer a refund and I got an neg from the buyer. I have been ripped off eBay 4 times now.

I learned the hard way that I did not have buyer protection through EBAY. I purchased a Haviland, clover, 10" salad serving bowl from an EBAY seller. I paid immediately the cost of the bowl plus shipping, $50.15. I never received the bowl. After lengthy communication w/ the seller, who provided an inaccurate USPS tracking number, a complaint was filed w/ EBAY. The seller provided EBAY w/ a different tracking number via a different carrier, UPS. That tracking number showed that the package was delivered to someone, but not me. Because the package was delivered to someone -- even though not to me -- EBAY closed the case. I'm out $50.15 and no bowl. I have been an EBAY customer for well over a decade, but the increasing difficulties w/ sellers like this precludes my buying any more through EBAY.

Between increased shipping costs, increased eBay fees & PayPal fees, there isn't any profit left. The larger sellers from around the world are extremely cheap so no fair competition. My ads go to the very bottom unless I pay more fees. Haven't had regular sales. Other selling apps are much better with steady sales and profit margins. Tired of the greed with eBay.

Seller manually entered a false tracking number into eBay for my order which was a real tracking for an unrelated package. I filed a complaint with eBay and provided them with details that the tracking info was for a package that was not addressed to me, a flat envelope package not capable of holding my purchase and that I have not received anything even though the tracking info has indicated that it was delivered. Seller responded that package has delivered. Instead of eBay doing any research which would take a 5 minute inquiry to the postal service on the details for the tracking number, eBay closed the issue. I had provided eBay with all the information regarding the fraudulent tracking but eBay did nothing to follow-up on the inquiry. Be weary of eBay as they make no effort in protecting anyone but themselves.

Hi, Ebay has set up its policies to defraud its sellers. I live in arkansas and had several buyers lie about the item after they get it and open a return and ebay issue a refund. Not only that but ebay steals your money out of your paypal account. I have just currently filed a complaint against ebay return policies with our state attorny general. This had had to be done twice now. You would think ebay would learn not to to this. In our listing it was an item sold as parts not working with no refunds in the description but ebay is to stupid to read that they just do what they want.

I've just had (yet another) terrible experience as a seller on eBay. Buyer buys a $200 item, doesn't like it and knowing that I do not accept returns for this reason (I do for damaged items or ones incorrectly described etc.), sets up a spurious "not as described" claim. They take a photo showing how the item is not as described. I don't want to be too specific but let's say it's as though I sold a White item, the buyer takes a photo, adds a Red filter and then claims the item was Red.

I ordered a specific seat cover with a 5 day guarantee of arrival. After 2 weeks it never came so I asked for a refund of my shipping charge and asked eBay to contact the vendor. After 3 more days the package arrived and looked nothing like the item advertised. eBay says they are not granting my refund because they have tracking information that the item arrived. But the wrong item was sent. Totally horrible experience.

Asking now me about the account details which I had made 10 years ago and their app doesn’t have feature to see it then go to web page then browse and told even then they have no solution for refund. Transferred me to PayPal and took me one an a half hour and finally I cut the call... If your account information is not from USA then they never delivered and never delivered to other countries which showed up in their options... If I order something for USA IT WILL BE A quality but same thing if I delivered in Asia they send them pathetic quality... They are garbage in front of Amazon.

I have been member of eBay for a very long time but the last experience made me really rethink my membership. Thanks god - I had only brought a phone cover (so the item itself was not expensive) - but it showed how eBay did not care about the customers. So, I bought a phone cover - they sent the wrong one. I requested a refund; they wanted me to return item, but were not able to send a return label so I had to pay for the postage, which I did. It took ages for them to send me refund... for the phone cover but they forgot to return money for the postage. I tried to contact eBay to help me with that - but they give you options only to read stupid articles (how to resolve issues). I did send an email to Customer Service - unsuccessful (I think that kind of department doesn't exist anymore in eBay).

eBay has an option for Sellers to set up their products to not accept Returns. This means you can sell products as is to prevent many scam issues like people returning you damaged items etc. Well this option is completely useless because if buyer ask for a refund eBay forces you to accept the return, even if there is no real reason for it. Therefore this option is completely useless. If you give a partial refund, losing money on your item already, eBay will still charge you a full fee for the product, making you lose even more. eBay has no respect for its Sellers, better go to Amazon who will always have your back no matter what.

Bought and paid for printer to be click and collected from local store. Heard nothing 4 days after delivery date so contacted seller who provided proof item was delivered three days earlier. Contacted eBay who initially said item had not been delivered but later confirmed it had!!! No-one at eBay knew what to do, how I was to get my printer, or even when, absolutely dreadful service, still waiting, they said to contact them again on 3rd Oct if matter not resolved, it is 24th Sept today. I paid for this item on the 17th Sept! DO NOT USE EBAY if you want your goods, it will be about three weeks before issue may be resolved, they just do not care about customers, dreadful company.

eBay allows foreign sellers to advertise its products as being sold in the United States and that the seller is located in the United States but are not. When trying to cancel a misrepresented item, eBay makes it impossible.

I bought a product that I never received. I tried to open a case for my missing product on eBay but eBay would just send me round and round and round the bush and back to the start again. Their help and contact service is not working. I contacted the company Tango (the seller) and they just got the information but never made an action. They never refunded my money and I never got the product. I'm very disappointed and I will never buy from eBay again.

I bought a watch from seller ALEXIS4U on eBay. The watch was advertised as NEW and NEVER WORN...well, it arrived very dirty, worn, tarnished and scratched. The seller refused me ANY honesty and went BERSERK on me with msgs. Because the seller ALEXIS4U refused responsibility, I returned the item immediately. I left her negative feedback of course, she called in crying and of course eBay CS removed the feedback, it’s permanent. Shame on eBay, who is apparently pushing trustworthy sales. Don’t fall for it and NEVER trust FEEDBACK or EBAY. I have since closed my account. Shame on eBay for only caring about making $. Good luck with eBay people...you’re going to need it!!!

No point in selling on eBay. 10% final value on top of 3% PayPal, this is a joke. It's the equivalent of a pawn shop now, buyer gets a good deal, eBay makes money and you walk away with very little. They use you for your product, hope someone makes an “old eBay” with 99¢ listings and no final value fees.

Sold an item via eBay. The item was brand new. The buyer said to eBay the item was not new. The money received was immediately returned to buyer. The buyer did not response to any of my mails. Now I lost the item I have sold and needed to pay eBay and PayPal fees. The eBay customer service is very poor. The only answer with standard answers and do not take any responsibility or assist/help with getting the item back. In addition I can also not leave a negative remark about the buyer, so to help other from this problem. Unacceptable. eBay service like this and when there is no trust, it will ultimately finish the company.

I will never even shop on Ebay again. I've tried being a seller twice, once for the auto parts company I work for, once for my own personal account. They put limits on everything and you cannot exceed the limit. Then, they start charging you for every single ad that you post. That's okay...if they would tell you that when you set up the account which at the time, they didn't.

By far the phoniest pro-capitalism and pro-American selling front. They advertise themselves as a friendly internet company that offers easy opportunities to make easy money selling on the internet, but give you the hardest time selling your items. They don’t let you sell a lot of inventory all at once, and you have to constantly haggle through their feudalism policies and indentured servitude policies. For example, they put selling limits on your accounts, and you have to “earn” more selling rights. For example, they put a selling limit on your account first, usually between $1,000 and $5,000, and you can’t sell more after you reach it. When you call to increase your selling limit, they say they can’t or only increase it by a few thousand dollars.

Well... you cannot trust eBay because you cannot trust seller’s feedback. I left negative feedback only twice in the last six years and all the seller has to do is call in crying to CS and they’ll remove it... eBay wants to SELL and MAKE $$$$. Once feedback is removed, it’s permanent. They don’t even give a buyer a chance to revise it in any way. They don’t care how you feel or that you were lied to or deceived by a seller. So, it’s a double edged sword. NEVER TRUST EBAY or 100% feedback. Good luck folks. I’m out, and deleted my account. Why is it always just about $$$$??? Trust is underrated these days... SAD.

I used to LOVE eBay.com. When you could actually SELL SOMETHING for a profit. Now they COMPLETELY cater to power sellers and overseas accounts. They make it EXTREMELY HARD for anyone new to start on eBay. They are always finding ways to bill you, hold your money, block you from leaving an honest review of a power seller, etc. They even have the nerve to talk about you should send item within 30 days. But have NUMEROUS CHINA sellers that sometimes take 2-3 MONTHS to receive item. Then when you leave a review, it says "time limit exceeded" to leave review! Then don't let people sell items that take 2 months to arrive! Speaking of China eBay sellers... because eBay lets China sell on eBay, this means they can COMPLETELY SELL at the lowest price and make it virtually IMPOSSIBLE for a seller in America to compete with prices.

The site is crap anymore. The latest fiasco when all the stores servers were offline for hour and hour was my last straw. I called to complain about @alan one of the laziest unethical MODS on the eBay community boards. He clearly is an ** as I caught him not doing his job, but blatantly bragging about not caring... so I called an filed a complaint. The next day ** suspended my acct. indefinitely. 20 year seller, over 1 million in sales... published for speaking up. This company is so out of touch with sellers it's pathetic. IN 2018 YOU CANNOT POINT OUT THAT MANAGEMENT IS FAILING AT EBAY, THEY WILL BAN YOU FOREVER.

I have been an eBay member for many years with perfect feedback buying and selling. I recently sold an iPhone new in the box and the buyer asked for a discount and express shipping which I did both. Then he opens a case with eBay and they refunded his money with no input from me. I complained and they didn't even require the buyer to send me the phone back. eBay encourages buyers to scam sellers and then eBay sides with them. It's unethical and fraudulent! I lost a lot of money.

eBay is definitely a playground for scams, and their customer service doesn't really care. I attempted two bids on different cameras and my payment did not go through. I contacted customer support, and the associate told me in a monotone that "yes, it was probably a scam." Nothing helpful, no apology. Bottom line: Don't trust sellers on eBay - just go through Adorama or B&H. I was trying to find a deal, but I will go through my trusted retailers from now on. Not worth the risk. Even trying to delete my account gave me issues. Would not recommend.

A seller approached me about purchasing their gold bracelets. He asked for a deal, which is a bad sign and I should have said no. I agreed to the $300 discount and sent the order. The seller contacted me to tell me that the package was 'smelly and dirty' and that I misrepresented the weights of the bracelets. I did not add weights to my listings, I don't since when jewelry is weighed on a post office scale it is not the same weight as on a jewelry scale. I let the buyer know this and he agreed. The items were obviously not affected by a 'dirty, smelly' package, if that was even true. Even if it was, how would that be my fault? I am in Canada. The package was sent to the US and out of my hands. It left here in perfect condition. The buyer asked me for another $300 dollars off or he would return the items. He insulted me in several emails when I said no, just return the items.

This seller sent my item to the incorrect address (my old address-changed 2 months prior to me ordering this). This was their reply: "New message from: discovery42014. If you changed your address 2 month ago, where would we get your old address? Grow up & admit your mistakes case closed already refunded you at no cost to us! I put you on my blacklist. Don’t want to deal with customers like you, dishonest."

I requested a refund for an magic stick that never showed up, they sent me a notice saying that no refund would be given and that the issue is now closed. Nothing more than that, I'm in repeal but I just don't see how companies can continue to get away with doing these kinds of things. No registration. Companies out of control. Bleak existence. No future. No life. No hope. No more us! No more companies! No more you!!

Done shopping with eBay. I am an occasional buyer and seller on eBay for the past 15 years and have had generally positive experiences. My last 3 experiences as a buyer have made me think that the seller rating system must be rigged. A seller with a 100% positive rating from thousands of buyers did not respond to 3 messages about a problem with my order (ordered and paid for 2 items and only got one). Resorted to disputing the charge with my credit card company after eBay customer service was useless. Previous order for expensive skin cream involved a long debate with the seller who shipped me an item that had a use by date of 2017.

eBay and PayPal play afloat game on your money. It takes a month or longer to receive payment. When you purchase an item the money is charged to your credit card instantly. I am done with both!?? I have complained to the Florida Attorney General and get a form letter from both the State and eBay. Waste of time. eBay does what they want. The hell with the law and consumers.

As a seller on eBay for over 20 years this company has gone quite down the line for being the worst company for selling your wares. They lie, make up stories, cheat you out of promotions, raise prices for no reason, lose important information on your listings, delete all photos from your inventory that you have accumulated over the years for use at a later time. They won't compensate you for THEIR ERRORS, but will deface your account for any little tick they deem reasonable. They talk down to you and hang up on you when they don't want to deal with you or don't know the answer. They think they are as big and better than a company like Amazon. I would never ever buy anything on eBay because they won't back you as a buyer or seller.

I ordered a part for my car that I was supposed to receive between the Sept 6-10 2018. It's the Sept 11. I have not received my item. I tracked the package which is 30 min away from my home but they told me I won't get it until Sept 14 2018. So I put in for a refund and spoke to eBay about the company's misleading delivery time. I've been on the phone with eBay throughout the day. Only to find out that there gonna make me wait 2 weeks before I get my refund.

eBay is now like a garage sale with a bad customer service. There are lots of Chinese sellers with the defective product. Items are broken, not as it was told, refurbished or not working properly. eBay is like Craigslist type sales now. Good luck to all buyers and I am done with eBay.

I bought some tooth gel for my dog on eBay. Seller sent item with a tracking number. The item was never delivered and eBay's buyer protection scheme said that because the delivery company said it was delivered then that was that. Needless to say I lost that money and learned a lesson to never buy from eBay again. Account cancelled. Back to going to the shops for what I need.

Mobile_spirit is the seller in China who would not accept a return for credit. False info on the listing showed the part is located in Kentucky while actually in China. eBay told me to return the part to China. I returned via USPS, $14. eBay closed case. Could not prove receipt by China. Don't purchase from China. Don't trust eBay.

Unserious company, I sold one used item and then the buyer want to send back the item, he got his money but I never get my item back. I have contacted the buyer and even the eBay personnel to get back my item, they didn’t done anything. Last I asked with one supervisor with name William and he promised me to help me with that and it has gone 2 weeks and still no action. They even charged me for something I didn’t sell. They told me even the buyer change his mind and return the item. However I as seller must pay 12% fee. Please be aware before you buy or sell something.

In 2014 I purchased a brand new item for $500. When it arrived it had a melted knee and so many other things. I immediately contacted the seller and asked for my money back and she felt insulted and I showed her many pictures and explained and she admitted that she sent it this way to me and thought it was normal. So I contacted eBay and showed them all the evidence and eBay said their protection guarantee did not apply to me and that I had to pay $60 in return shipping because the buyer paid fees and taxes.

eBay is a complete rip off and joke. They charge sellers 12% of all sales (including postage fees, because "we all make profit on the ridiculous high fees to post in this country") and send out fake promotions advertising "list for free this weekend, or list for free until and pay no final value fees or insertion fees", but sure enough at the end of the month you are charged full amount for fees. eBay also brought out Paypal and now charge a 10% fee to use PayPal, which eBay lists as a 'mandatory' payment methods for buyers. So every sale you make you lose up to 20% instantly including postage from your sale.

The experience that eBay provided me was horrible! I bought a case and I contacted the seller for a refund for the damages that happened to my phone. Unfortunately, I bought this case not knowing it was going to damage my phone. The magnetic of the case is horrible in quality. The seller response was to use the stripe. It obviously doesn't work well because my phone was damaged! EBAY SUCKS! THE WORST CUSTOMER SERVICE. I WILL NEVER SHOP FROM EBAY AGAIN!

I had taken many years building up my seller account but because of a few dodgy people who pretend not to receive items and then want money refunded my account has been suspended indefinitely! I've tried to speak to eBay. They don't care. They have ripped me off with huge fees for years and yet I've done all the hard work. They won't let me close the account and they won't let me use it! Stupidity! They say the suspension will be lifted if I improve on my sales. Yet how am I meant to do that if they won't let me sell!! Very upset at how unfairly treated I've been. Angry at their greed and mistreatment of me. Close eBay down asap!! Everybody stop using this rip off eBay site - shop elsewhere. Loads of better sites.

I have sent them back their "sample". Post no detail **. Item: HUMMER Eau De Toilette EDT Men .03 oz New. Item number: 370506999206. Waiting for a refund of 7$ at least. Don't understand why eBay let them continue sell those samples while you can get them free or for few cents. You don't understand from the picture that it is just a sample. The seller, deceptive you also, the price for such a sample is free or few cents. Standing behind their fraud. Why eBay allows you to sell here? I have sent them back their fraud sample.

Last year I lost my father and I was traveling to the funeral. I had no idea that eBay decided that they may want to delete my account since I was not selling on eBay for some time. Yes people go on with their lives, things change, people may get busy with something else, and they may come back in the future. It would have never occured to me that my established account would be deleted this way. Bad practice eBay! eBay should never delete established accounts with reviews. That tells a lot how much they care about their customer who are sellers. I am very upset and still in disbelief! Bad practice eBay! It needs to change.

I have been selling on eBay for 5 years. I was a Top rated power seller and made them a lot of money over the years. Every single time I had a buyer who was dishonest, a con-artist or otherwise, eBay automatically took the criminals side without hesitation. This company is a solitude for dishonest people to take advantage of others. There has been multiple times where money had been charged to me without just cause and when I inquire about them, they just apologize and any record of it disappears. The customer service representatives sound like illiterate people pulled from the street and are completely rude, insulting and dishonest. There is no fair trade market competition for eBay, this is what happens when a company goes without checks and balances.

eBay itself is literally the biggest scammer of its own site and I tell you why, eBay don't scam its buyers, just its sellers. It wouldn't be profitable to scam its buyers but eBay often lets its buyers scam sellers with no repercussion and then turns around and protects them after they scammed you as a seller. eBay fees for sellers are more like a tax than a payment, you have a item worth $1,500 buyers wanna be cheap and your item likely won't sell for what its worth if you sell it on eBay. So after dropping it $500 in 4 months because you really need the money so it can sell, now it's thats your first step in this long line of losing money a $1,000. eBay is taking $100 fee. They allow PayPal to be their uncle sam and steal about $60 and ebay sneakily takes their payment later to make you feel like you weren't just robbed by both eBay and PayPal even though you were.

I have sold almost a million dollars in the past year in my eBay store, I am paying eBay 15% of ALL sold items (instead of 9.4%) because eBay considers me a liability. Why? I asked eBay to step in and help resolve a few cases that I could not resolve with a few buyers that wanted to return items that were not damaged. On our site, we CLEARLY state, that we do not accept returns unless an item is CLEARLY damaged. We are paying eBay an extra 6% to be able to do this. Even paying them 6% more doesn't work. eBay LETS EVERY BUYER RETURN EVERY ITEM FOR ANY REASON! They say it is a Fair and Honest MarketPlace.

eBay Bait and Switch: ** (pasting this link into your address box shows you many pretty jewelry boxes and below them a price of $0.77 US.) The link leading to this page also shows that (click on the item ID arrow to view items on the pull-down menu and their real price). In fact none of the items shown are offered for $0.77 US. The truth of the matter is that the item for $0.77 US is a cheap plastic pin case. The very last style ID#75. This type of bait and switch is a waste of time and common now on eBay. More devious eBay to come.

Does anyone have problems with the holds placed on funds from the proceeds of sales? I recently sold an item for approximately $300. I don't have a huge number of sales but the ones I do have have all been positive. I've even shipped outside of the US. This most recent sale was shipped with priority mail, a tracking number provided, the package was delivered and the buyer has already left positive feedback; all within 3 days. I'm expected to sit back and be grateful my funds should be available to me within 21 days.

Just got off the phone with eBay CS... That's a contradiction in terms. Got the "everything is OK. We would not limit your sales as a top rated seller as that would limit what we make." REALLY? For 5 years prior to 08/2016 I was making at least $135,000 per year with only 600 items or less listed. In 08/2016 on par for a $150,000 year going into the selling season eBay throttled my account to just $8,000 per month, down from the $13,000 I was doing! It has stayed at that $8,000 figure for 2 years now! The ONLY way this happens is if eBay is LIMITING exactly how much one can earn. I fought back by increasing my inventory and the types of items I list to 982 items currently. I believe that hits at about a 64% increase in inventory with the only movement in that $8,000 per month as going DOWN! I wish to be part of any class action suit against them. I am depressed and beat down from 19 years of this!

I purchase a luggage set on eBay for more than $120 and package never received. I have worked on this case with eBay, PayPal and UPS. Problem NOT solved. UPS said they take the responsibility for my package lost. However the vendor refused to refund me. They have very weird policy to protect each other but not the customer. A lot of FAKE AND DAMAGED products are sold on eBay. For my case it is even worse. I NEVER received it. I lost my money! I HATE EBAY and PayPal.

14 yrs of HORRIBLE seller experiences. Where to start???? So many ways I've been disappointed. Calling them is a joke - expect at least a 25 min. hold. Feedback system is very biased AGAINST sellers. Fees are way too high. Cust. Svc. sucks.

I sold several items years ago on eBay without any problem and over the years have bought a few things. Now I am purging many of my belongings in preparation for a move and the weather is too hot now to sell at the flea market like I would normally do so I thought I would use eBay. I was surprised to see eBay's fee had increased to an advertised 10% (I think it was like 3% when I first sold years ago.) This whole experience has been a disaster and after my first 2 items sold and I started doing the math, I realized I was charged 43% of my selling price in Fees by eBay and PayPal combined. eBay & PayPal both calculate fees based on the selling price PLUS SHIPPING CHARGES!

Wish there was a better way to sell than eBay. They send you an invoice after the sale which has no detail. You are expected to pay but when the charge is 19 percent and they state their charge is only 10% you have to spend your time trying to get an explanation. I think when you state you have a billing inquiry you go to the back of the queue. I have given up waiting 30-45 minutes on the phone. Plus they have all these help issues but none pertain to billing. One or two time sellers don't use eBay. They show I sold to a person when I did not and they still charged me although there was no sale and I was the one who had to tell them it was fraudulent. I give up with eBay.

Hello, to start, you should know that I have over 500 eBay transactions, many of them sales, with 100% satisfaction. I sold a helmet, listed as a no-return auction. I provided very detailed images of the scratches on the helmet and urged the purchaser to ask questions before buying. They didn't stop the buyer from involving eBay when I refused to refund. eBay did not even contact me and closed the case, deciding for the buyer. eBay issued a refund to the buyer before verifying with me that I received the item back, which never came. I don't know where the buyer shipped the item because he won't respond to me. I have no recourse and now eBay wants the money for the refund and return shipping.

I decided to join the e-commerce arena and figured eBay would be a good place to start. I've had an account there for 15 years, 100% feedback. Anyway, my story is long but the gist of it is, I was suspended and items unlisted 3 times in 6 weeks. I have started a FB group "victims of eBay". All are welcome to join.

I ordered two Desert Eagle magazines in July 2018. The next day they shipped and tracking said they were delivered to Melbourne FL in Feb 2018. I am not in FL and how can something be delivered 5 months before it is ordered? It can't. I questioned the dealer and his response was it was a problem between eBay and USPS. Since I couldn't get a legit tracking status contacted eBay and they said they can't do anything until the date it is supposed to arrive. I waited until that day and contacted them again. They now said I have to wait two more weeks for the dealer to respond. I was out almost $100 for a month while waiting for this scam to take its course. I eventually got my refund.

Do not use eBay to sell anything because there are no protections for the seller--only the buyer. I sold a pair of retro Air Jordans to a buyer who complained that he hadn't received them. eBay sent me a note asking me to "make it right with the buyer." In so many words, the note said that if I didn't issue a refund and they found that I should have, they'd issue a refund and stick me with the bill. Since the buyer didn't have the shoes and the tracking number didn't give any indication as to where the package was or when he'd receive it, I issued a refund. And then the buyer reached out to say that he received the shoes -- after I issued the refund.

I sold, via eBay, a compressor to a buyer in Victoria, who was very pleased with his purchase. He paid me via Paypal. When I checked my Paypal account, the funds were there, but shown as being withheld by eBay. I've yet to understand why, despite having tried to get some information from them. I'm not a frequent ebayer, but my profile is very good with a 100% satisfaction rating as both a seller and a buyer. Now I feel like a criminal, being held to ransom in some way. The payment took place on 9/8/18. It is now 18/8/18 and still nothing in my account, but I have an invoice for sellers fees from eBay. I rather suspect there's a criminal element in eBay which has legitimately got away with my money. Shame on you eBay.

At the end of October 2017, I purchased two new metal decorative stars with lights from an eBay store "Lookbacktothepast" with seller named apesd (if I can mention their username) with about 2800 feedback at 100%. These two decorative stars were listed separately so it was two purchases, but the listings said shipping was combined. Things went wrong immediately. First, Lookbacktothepast did not combine shipping but instead charged me two $12.99 shipping charges for a total of $25.98, then claimed (despite 13 years of experience on eBay) to not know how to refund me the mistake. I never received a refund for the extra shipping charge. Next, I received the package only to find the packing peanuts were mixed in with dirt, leaves, twigs, dead bugs, and other detritus from a garage floor or driveway.

I've bought and sold on eBay for 15 years now. It had been a few years since I last sold anything. When I recently listed and sold an item, I was surprised that they put a hold on the funds. Even though I provided tracking, communicated clearly with the buyer and shipped item minutes after payment. This type of blanket restriction is an advantage to eBay profits but a completely illegal and unfair disadvantage to any new/or re-starting sellers (with 100% ratings). EBay will pass into history like AOL and a new buy/sell web enterprise will appear. Simple rule, don't mess with people's money. Shame on eBay/PayPal.

I purchased a computer from eBay and delivered to me a semi-destroyed due to an excessively poor made package by the seller. I immediately contacted him and asked for a refund. Negative feedback also applied for the information of the rest consumers. Language was not bad at all. The buyer then called eBay and asked for feedback removal. eBay removed the feedback without asking me further evidence of the case.

I have come to the conclusion eBay ignores its account holders that commit fraud against merchants selling on eBay. We were the victims of fraud with a buyer. An investigation revealed this same eBay buyer had committed fraud against other eBay merchants using the exact same scam, yet eBay allowed the buyer's account to remain open. We received a return back from this buyer who falsely claimed the item was not genuine. This buyer had purchased from us before with no complaints. We have a 100% eBay feedback score. Anyway, the return was opened in front of a U.S. Postmaster. The return package contained two blocks of wood only, and not the 4 products we shipped to this buyer.

I ordered a set of interchangeable earrings from the seller Kathy ** mid-July. I contacted I received a necklace that I did not order (no earrings) So I called eBay. On the 24th of July finally got a RMA. On the 25th (8 days after) and one day after I was hospitalized because the increase in my chemo was causing a bad reaction, I have leukemia. I called eBay on the 24th just before being taken. I called them again on the 1st of July because I got home from the hospital in the evening 31st.

We've spent over $100,000 on eBay over the years, but recently eBay has been cheating us and falsely advertising to us more and more. For example, a recent purchase of an item needed to be returned, because the seller falsely advertised the item as new, but we received in extremely used condition and non-functioning. After spending many hours emailing the seller with our willingness to repair the item at our expense in time and labor, seller eventually asked us to pay more for an "upgraded" model and the seller unable to help repair the defective used item falsely advertised as new. eBay sent us emails stating we would receive a full refund, but we never did. We called eBay several times about the refund, spoke with several people. Some names we can't remember, but one person was named Jackie and another was named Chrisell. Chrisell promised we would receive the refund, but never did.

I had only been selling on eBay for approximately one month. I put a plasma cutter up for sale. The guy paid for it and then when he received it claimed that the plug was bad so instead of getting in touch with me which I had informed him that I placed insurance on the box for shipping. He decided on his own that he would replaced the plug. When he did this he voided my warranty on the plasma cutter. eBay got involved many messages later. eBAy is forcing me to take back the machine even though the buyer had altered the machine (which voided my warranty) and to take and refund his money which by the way a hold was placed on it on PayPal.

I have been an eBay seller for just two months, but became a "Power Seller" within the first 5 weeks of selling on eBay. I have been extremely diligent and conscientious with my listings, and processing of orders. Two weeks ago, I began receiving threatening messages from a 2000 sale+ seller who sells items similar to my own. This seller threatened me, demanding I delist numerous items (which happen to be same brand and category as their own) or I would be reported to eBay for "seller violations". After I received a third message from this seller, I responded by saying I wasn't violating any eBay policy and to please stop messaging me. They sent me another message saying, "That's okay, I've already reported you. First your selling privileges will be suspended for 7 days..." I then blocked their ability to message me.

Sold a brand new iPhone 7 Plus on eBay one month ago, multiple people bid. Eventually it was sold for $585 to Lico_58. They used a fake eBay message with fake eBay images to say that the item was sold and needed to be shipped. I shipped it, then realized the item was never actually paid for. I have been dealing for one month messaging the person who has continued to scam and send fake PayPal emails. Now saying I need to pay them $400 to a Western Mutual account before they will release the funds.

On 8/9/2018 I sold a guitar on eBay and the buyer paid right away. eBay sent me an email telling me that my funds would be held for 21 days. Of course, if I chose to print a shipping label through them it may be a shorter hold time. I did exactly that and had to pay out of pocket for the shipping label. I checked back to my PayPal account on 8/10 and the funds were still on hold per eBay. I had another item on sale and pulled it. I'm about done with this type of rip off. I'm sure there are other more honest auction sites out there.

Bought a really expensive collectible that was supposedly signed by a famous person. The seller was aggressive and acted like I was a scammer which led me to believe his item was fake. So I left a terrible feedback which was my only option or recourse as the seller accepted no returns. eBay removed my feedback without my knowledge. I guess feedback always works in the sellers' favor? What a scam!

Bought Apple Watch series 3. Received timely. Didn't work. Contacted Apple who informed me the watch was stolen. I reported this to eBay over the phone to fraud department who claimed they take these incidents seriously. Ironically my refund was on hold for 4 weeks. When I filled up a month later same seller had feedback showing three more watches were stolen yet eBay allowed them to continue selling them. There are many problems with eBay but this one is pretty bad.

I like to buy paintings from eBay, but I have this book just sitting around, so I said I will sell it... guess what? They hold my fund for 21 days!!! You call them? A guy from India will answer your calls, but CAN'T DO ANYTHING... I requested to speak with a manager, the same thing, CAN'T DO ANYTHING... After spending 1h with them... they told me, "Sorry. You have to wait 21 days"... I told "Can I close my account?" They said "No. We can't do it, you have to wait 21 days!!!" Now I know why Amazon is doing much much much better than this horrible eBay, I hint they will be out of business before 2020. Mark my words.

I sold an item on eBay and used the shipping calculator and printed out shipping for 10.38 but when I went to send package at post office they wanted 20 dollars more than what I sold it for, so I took it to FedEx and they shipped it a lot cheaper. I canceled label. I printed and eBay refunded me. So I got package sent and informed buyer about shipping change. Well buyer let me know by messages that he received item, I was moving at this time so I lost tracking number from FedEx. Informed buyer and he said that’s ok. Well I couldn’t change tracking since I voided the original. My payment was held for 21 days even when buyer confirmed he received item.

Sold a goods through eBay and a buyer return it due to "Missing parts". I found out the buyer sold the missing parts on eBay, and I believe it was what he claimed "missing". I wrote whole story and send it to eBay, who did not step in to arbitrate or penalize the buyer. I lost the value of what I owned and was trying to sell through eBay, and I lost the fees to both eBay and PayPal. Do not use or buy from eBay. That company is criminal. There are so many of victims of eBay. I wish we can bring whole to FTC and file a class action. If somebody does, please let me know first! Again, do not buy or sell using eBay. Go to Amazon!

NEVER, NEVER buy from eBay! Purchased an item never received it from beauty4y0u, they would not respond to emails, filed a claim with eBay because they promote buyer protection which is bullcrap, I’m so angry! They put my claim on hold for 5 more days because she shipped the item! Well she shipped it July 25, the last tracking info was July 30 and nothing since, it now Aug 4 and there is nothing on tracking since July 30. It’s coming from Babylon NY. I’m in Canton Ga, it 938 miles a 14 hour car ride, do you know how many times I could have driven there and back!

Ebay - doesn't their "no responsibility" clause have limits? eBay has single handedlly destroyed my business. I decided to start an ecommerce business in May of this year. I paid to have a personal website which I eventually wanted to sell from, but obviously the well known sites get way more traffic than my little unknown site. I decided to try selling on eBay. I have had an account with them since 2003 and never had a problem and anyone can sell. In June, I changed my account from a personal to a business account (received an congrats email from EB). Within a couple hours I had 2 offers for one of my units, and decided to buy a store ($5/month) and they sent me a congratulations email for opening the store.

Contact their customer service to resolve an issue. They agreed to a resolution and actually email me that they would commit to the resolution. When I called back another customer service rep wouldn't honour it! Unbelievable. After arguing with the rep she insulted me and pretend she couldn't hear but she clearly could and hung up. She then proceeded to call me every 10 minutes and prank call me from the eBay toll free number and did the same to harass me.

I purchased a car radio from China. Transaction started smoothly. Radio received and it took a month then when taken to shop for installation they said it was not a working radio. I have tried since May to work with this person (eBay seller bessky_star) and no radio in my car. Last email said she would resend as delivery would be July 25. Nothing.

I purchased an item 6/10/18 that, as of today (8/01/18), I still have not received. I initially contacted the seller on 7/07/18 who stated he/she was traveling and apparently opened a USPS claim as to why my item was not received. The item was to arrive at my location by 6/15/18. I have gone back and forth with the seller several times with excuses to include the opening of a claim by the seller with USPS. The seller's last communication with me said the claim would not be processed until September.

I have very bad experience buying goods on eBay from China. Recently I purchased four items on eBay from China/Hong Kong and very disappointed. Solar light took over 2 months to arrive. As soon as I purchased it was shipped but never arrived and could not check the status. Cellphone case was the wrong one and had to ask for refund after two months of purchase. Another cellphone case they shipped the wrong one and realized and I asked for money back instead of four months. Screen protector was never shipped. Asked for money back from seller rcbatterycn and they ask for return of goods even I was clear on my email it was never received. Did not receive a cent and lost my money. No help from eBay.

Sold my 1st item on eBay and had the worst experience ever!!! After items was sold my fund were placed on hold. I called eBay for reasoning, was told since it was my 1st sell that fund were placed on hold for the protection of buyer... totally understandable... but was told "not to worry once item was shipped call back with shipping info/tracking and funds will be released within 24 hrs..." Ok, no problem, did that. Once shipped I call back and give the tracking info, she looked it up on FedEx and confirmed the items was in moving and transit. She transferred me to someone the eBay finance dept to release funds. Spoke with Ryan **. he also confirmed item moving and said I would have the funds in my Paypal acct within 24 hrs. Received a confirmation from eBay stating the same.

I reported a seller that used a "bait and switch" scam on me this summer and in this way stole $185+. After repeatedly emailing the seller, I reported it to eBay. In my dispute, I did all eBay required, including obtaining a police report and copies of seller emails admitting he did not send one of 2 item while still making me pay for both. Seller then changed his story for eBay and said he shipped both. Although it takes days to complete this process, I did so and carefully submitted all my evidence to a link eBay gave. But eBay claims to have never received it, then said that I did not do it in the given time. I next sent it in an attachment directly to them -- I was just ignored.

I purchased a gorgeous YSL designer bag back in January of 2018 for a great price and decided to sell it in July of 2018. The buyer got a great price but upon her receipt of the bag, she is adamantly claiming that the is a fake even tho the photos in the initial listing clearly showed the authenticity of the bag and the serial number. She took blurry and barely legible photos, but refused to take a photo of the area where the Authenticity Leather Tag was contained, claiming that it is not even there in the bag at all. I contacted eBay and they stated that I have to accept the return even tho this woman has not proven that the bag is real or not. What are my rights as a seller??? I am obligated to accept the bag even tho she can send me any bag back to me claiming that that is the bag that I sent her.

You cannot get an answer on tracking, or release of funds. They have great customer service for informing how to buy or sell, but when the transaction occurs they are nowhere to be found and they each want you to call the other, they accept no responsibility.

We auctioned an item to the winning buyer on an eBay listing: He received the item with delivery confirmation and claimed not receiving the item: eBay sent us an email that the buyer was not entitled to a refund but then withdrew more than $400.00 from our PayPal account and according to PayPal "mistakenly moved the money to the wrong party." We spent close to 20 calls with eBay trying to get our money back into our PayPal account and still no response after more than a week since the auction ended. We were promised the money back into the PayPal within 24-48 hours, and then 7-10 days, and then "there is no definite time frame" for the money to be returned. Customer support then told us to stop calling the support number to get updates. We would never go back to eBay again after this horrid nightmare and financial mess that their system caused.

On July 4th I purchased and paid for a Sentry pool leveler. The next day I receive an email that the item was now unavailable but since I already paid and the item shipped I didnt need to do anything. After 2 weeks of waiting, I contacted eBay only to be told the seller did something wrong and they would open a case. They research and said they was refund my purchase.

Have had my first experience with eBay Customer Service today. I've been using eBay to buy and sell for over 10 years now. But last week, when placing a order that contained multiple items, in different quantities, eBay have locked my account on account that the computer I was using was not recognized by them. I've called Customer Support, unlocked it, placed the order. A few days after I've found my order to be doubled (every item, in the same quantities, from the same vendors; just as if you would hit the pay button, but instead of your items be taken from your shopping basket and the transaction to be confirmed, nothing happens, so you hit the Buy button again, but now the system registers both Buy button actions so it doubles you order).

But what I am extremely furious about is their latest policy change which has left me with a massively increased bill. It started when they suddenly decided to insert a "Make an Offer" button on all my listings (and hundreds of other sellers too).

No. First let me say that I’ve been on eBay for a couple years and I’ve spent pretty close to over $20,000 now. I did a lot of my purchasing with eBay the gift cards because PayPal has leading a 13-year-old child still hundreds of dollars from me when they refused to look at the evidence. I called it a loss so now all day been dealing with eBay. The exact same thing is starting to happen. They will not give me a refund after using eBay gift cards to make it a purchase dentist this is the seller has canceled the order.

It is IMPOSSIBLE to change the shipping address of a purchase right after the order is placed. WHY? Now my choice is to either try to contact the seller to cancel the order or to try to get in contact with delivery address (my old place) and get them to ship it forward. Really? Amazon does not have this issue.

Started an account to sell some household items. One item sold quickly. eBay said since I'm a new seller they need to hold the funds ($119.50) until the item is shipped. Of course I shipped it immediately. Another item was bid up to $203.50 and eBay shut down my account. I called to ask why and have it reinstated. They said it was "a normal procedure" and that they reinstated my account. I went online and none of my items had been reactivated, I have an $11.90 balance due, the money for the shipped item is gone and the bidding on the item which was at $203.50 has to be restarted. I called again (the wait time is substantial) and the customer service rep said my account is still restricted.

Bidding in 2 timeshares. Sizable bid placed. Winning till the end by at least 150 bucks. 30 seconds after end I was outbid on my max bid by 10 dollars. What is wrong with this system. I have been buying and selling on eBay for years.

I sold a 1st Edition book with no returns policy because of how easy it would be for a buyer to say, "Not authentic." I offered to have it verified before the buyer purchased, of which he turned down. Stated clearly, "No returns." Once he received the book the Buyer starts a return stating not authentic (of course) and I get a different book back and the buyer keeps my books and his money. FRAUD.

After messaging them on Facebook about the situation, they were able to work with me and provide another $15 coupon. Finally they heard their customers.

I sold 3 vintage mesh belts to a buyer in New York and when she got them she filed a complaint with eBay stating that the belts were not a described. Of course eBay sided with her (I've been selling on eBay for over 11 years) and stated that I had to pay return shipping because this buyer said the belts were not vintage. After 25 years in the business eBay believed her and not me. If I do not purchase a return shipping on eBay the buyer will be refunded and keep the items. When clearly in my sales it is marked BUYER PAYS RETURN POSTAGE. I truly think eBay has no right to decide that the buyer has the right to keep my merchandise because the merchandise does not belong to eBay as it belongs to me. I would like to connect with other eBayers who would consider filing a CLASS ACTION LAWSUIT against eBay and all the BUYERS who have been screwed by eBay and these dishonest BUYERS? Thanks.

I purchased 8 Tintin figurines from a seller (molit24) from Ebay.fr, which 5 delivered damaged, After contacting with the seller who didn't accept any return although I sent him all the pictures, I request for a refund through eBay, It turns out that 4 items were listed on Ebay.fr which the France department should take care of it and the other one was listed on Ebay.com which The headquarter should take care of it.

Awful experience with eBay time and time again to the point I no longer trader my company on there. Consistent account restrictions and joke policies that only favor buyers, rude customer services, very expensive to now sell items, biased feedback that also only credits buyers... I could go on and on. I genuinely feel eBay will only last another two years maximum before the company goes under. I am at a point where I cannot deal with the pathetic rules, after trying to resolve problems I felt as if I was at school again - it's not for businesses. Facebook Marketplace will wipe eBay from the map.

I've been using eBay for 20 years (WOW), and as for the company itself, I've had reasonably satisfactory experiences. I have had some issues with a few of the items I've purchased and with a few sellers, but through eBay I've always been able to resolve them with returns and refunds. There is a loss of time and energy, and occasionally missing out on a better deal while having to resolve an issue, but I do not hold the company responsible for those mishaps. I do want to quantify that I personally allow for more leeway when dealing with sellers who are just listing the odd item, rather than someone who is selling multiples of new items, or professional collectibles dealers, who are obviously performing in a retail business capacity.

Went through the eBay site to purchase USPS shipping for two separate items that were sold over the weekend. One item was $195.00 and the other $995.00. Purchased shipping PLUS additional insurance on both items. Dropped both items off at our local Post Office. Then, just happened to check the PAYPAL and USPS receipts. NO INSURANCE!!! Yet clear as day, eBay charged for it! Now have to drive back to the Post Office, retrieve the packages, relabel with correct postage, INCLUDING INSURANCE and then turn around and run them back to the Post Office. These two items were sold out of two totally different accounts and processed on two totally separate computers. I am no legal eagle, but I’m pretty sure this meets the classic definition of FRAUD! Do not use the eBay links to buy USPS postage!!!

I will not recommend this site to anyone. I have ordered my first item and have never received it. I waited longer than the due date and was thinking I was doing something nice giving the seller extra time but instead I screwed myself up and now I will not get my item at all. If I knew that this could happened I would have never ordered anything from the site. I have seen lots of sellers are complaining about eBay but here is one buyer that is extremely unhappy. I will never buy anything from that website. I can't believe that this could happened. Some will say it's my fault because I didn't contact them in time, but if the site was better organized and was safer for the buyers, this would have never happened. The seller should be liable for the items they are trying to sell and they should be charged if they don't send their product. It seems so easy to cheat customer out of their product. I wish no one has to go through this.

I wanted help on a minor question. After searching the site carefully I found the help section didn't address my question and there was no way to email them. I had to call or have them call me; either way it was supposed to be a 45 minute wait. It was closer to an hour. Then the first person I talked to couldn't answer my question; she transferred me to another employee. That was another 5 minute wait. She couldn't answer my question either. All either employee did was recite "policy," which I already knew. I asked for an email address and was put on hold.

I was buying on eBay and for no reason was suspended, saying they needed driver's licence, SS#, proof of residence in a bill form, neanwhile had two purchases pending, one that I haven't received a refund for after they say I have so I had to involve my bank to get my money back and they assured me they would and said they have many problems with eBay. 2 sellers also lost sales because of their bad service, better off throwing your money in the fireplace than buying on eBay. I'm done with them.

I hope something will be changed soon. I started to sell on eBay and soon after discovered that buyers can lie on you and get away with it. When you call eBay you don't get no help... And they feed of sellers, we pay them huge fees. I feel very unappreciated and hurt. One lady (buyer) even called me names in her email to me... She even said, "I don't give a flips," of what I have to say etc. Nobody should be talking to you like this, but you are not protected here so nobody will help you. I don't find this normal and you d think something needs to be done but no eBay takes buyers side no matter what. So hopefully someone sees my complaint and will be able to do something.

I have been with eBay for 17 years. I was a seller for a transaction where the buyer wanted to return for fraudulent reasons. eBay sided with the buyer. Even with pictures and videos eBay sided with the buyer. Multiple reps, at least 10 said they will always side with the buyer no matter what. After over 15 calls and emails and sending videos and pictures I still got nowhere. Every person I talked to said the buyer is always going to win a case no matter what. I proved my case and they said they did not care.

I purchased an item from an eBay seller. Decided I did not want the item soon after. But I waited until it arrives and did not open the box and contacted eBay to return item and I was willing to pay for the return fee. The seller immediately decline my request for a return refund because I no longer wanted the item. I did not know such a thing even exist. I am a regular online Shopper and sadly surprised. I hope to never, ever order from eBay again.

A buyer requested a refund for fraudulent reasons. I asked for further information. The buyer did not respond and eBay was involved to adjudicate. eBay instructed me to refund buyer and the buyer to return the item. I refunded the buyer and the item was never returned. After weeks of contacting the buyer with no response and contacting eBay and speaking to people who I could not understand and refused to help me, I decided to post this review. eBay does not, admittedly, protect its sellers. It is only interested in protecting its buyers. My buyers is still on eBay and eBay has done NOTHING!!!

I LISTED 4 ITEMS, ONLY ONE SOLD FOR 20.00. Which is fine. I understand my items didn't sell. The problem is I received an invoice today for $5.98, received a promo discount of 1.75. That's a total of 7.73. You are charged for stuff that doesn't sale. I don't mind a small fee and understand it but one item, listed for less than 20.00 to sale, that didn't, was charged 4.25! This is crazy to me!!! I'm done! WHAT A RIP OFF FOR THE AVERAGE PERSON! A business fine, or if a person sales a numerous amount! But ONE individual listing 4 items??? NOT THIS CHCK!

First of my buying experience has been terrible, especially buying equipment for my business. I first search for products or business in USA so if there's problem I can deal with someone here in the states. Well as it turns out on 2 pieces of equipment that I bought thinking it was a US company turned out they were a company from China. Both products didn't work or broke down within few days. I spent weeks trying to deal with the company only to find they only communicate in Chinese. Sent video links and instructions in Chinese. Then I was instructed to ship item back to China.

I sold a freezer gasket to a buyer. I included the product number and information for what freezers it fit. When the buyer received it, she said it was not the right one. I asked her to call me to discuss. The buyer said, "I'm sorry but I can't talk right now." The item was never delivered to me so I could inspect it. eBay supervisor told me that it did not matter what I, as a seller, said, eBay would only go by what the buyer says. They have forced a return and given the buyer a refund. I spent far too long on the phone with eBay to try and escalate this issue and report the buyer. I removed all my other posts on eBay and will never do business with them again.

I have been an eBay seller and buyer for many years. I have my downs as a buyer with eBay seller, where eBay has not protected my purchase. I have cases where eBay stated they could not do a thing. (After I canceled the order with the seller, and from messaging back and forth with the seller, the seller has not shipped at the time of the cancellation. The seller forced the shipping anyway. I initiated a return immediately, and the seller declined the return. Since the return was closed and eBay customer service claimed they could not do anything about it and passed the bug to PayPal. Luckily I refused the shipment and was able to get the PayPal refund for this scenario.)

All eBay cares about is MONEY! They don't care if more than half of their sellers sell fake items or if people misrepresent their products because it will bring money into the Founder's and CEO's pocket. I've been scammed and I've had to pay more out of my pocket to pay for additional postage. I had ordered a 14kt gold Ruby and diamond ring from China. Their description and the actual product did not match. The ruby was poor quality with large scratch marks on it. The ring was supposed to have almost a carat of small diamonds but the total carat weight was less than 1/4 carat TDW. The ring was described as being 14kt but it turned out the ring was 9kt gold. 9kt gold has very little gold. The ring was nothing but garbage.

I haven't used eBay before in all the years it has been around, but I found a really good deal on a AC and decided to create an account for this purchase of over $700. After they drain my account of the money, they send me a notice telling me my order has been cancelled and that my account has been permanently deleted. This sends me into an absolute panic. After waiting on the phone for over a half hour to finally talk to someone they I finally get my account reinstated. They ask if I want to sell on eBay?!! Ha! I don't ever want to use eBay again. Good deals aren't worth this. I'll stick with online shopping I can count on.

Usually find the lowest prices in eBay if I invest the time to carefully search. But I do have to be careful when searching because certain similar items show up and I have purchased things in the past by mistake. Got better than expected support for returning item.

They think they are the smartest guys in the industry. Wrong. They just don't care anymore. Right. No matter who you are - buyer or seller. They just want to make money. At your costs. Ignoring your wishes. Ignoring your complains. They are big. You are small. Just don't do it anymore. Show this people that you are not an idiot they think and wish you are. Just ignore them. And tell other people to do the same. eBay sucks.

After selling my laptop on here, the seller did not understand how to use Windows and demanded a refund. The seller made up problems with the laptop and claimed that it did not work just to get a refund. They used eBay as a platform to threaten me with returning a product that had worked until they started messing with it. eBay only supports the buyer in the deal, and if they complain at all, the seller gets demerits pretty much immediately from eBay. I also had to pay shipping costs both ways and eBay gets upset if you are slow to do a refund (even though I just wanted to test my product upon its return). Never sell on eBay as an individual. You lose 10% of your cash for anything you sell, and lose an additional 3% from the world's worst banking system: PayPal. I will never sell again on here, since it is horribly slanted toward the buyers.

I ordered an iPhone. Came with iCloud locked and I also ordered another iPhone and did not receive. And eBay did not refund me and PayPal said it's just software issue and the phone is used. I will never, never, never trust eBay or PayPal. They want money, money, money. They don't care about customers. Literally the agent on PayPal told me it's a used phone and this is a software issue. I told her iCloud lock is against Apple policy and I told her I cannot use the phone with an iCloud account on it and yet she said I'm gonna escalate the case and judge it for the seller favor. Her name is Jennifer. I called her on 6/27 and recorded the call after I asked her if she is ok with that and she said yes.

I just sold some gorgeous new Dooney & Bourke purses for my sister on eBay. She didn't have an eBay account so I listed them under mine. I took several photos of the purses with my cell phone's camera and listed them as "Buy It Now" items. We took some really nice close-ups of the purses at various angles. Almost immediately one potential buyer started asking me about the color of one of the purses. I told her it was CHESTNUT - the color it says on the purse's tag, on our listing and in our photos. Before listing them, my sister and I had compared the photos to the purses to be sure we were accurate with their colors.

I love to shop on eBay and there are some great deals and prices, however I have found more recently that many of the personal items listed can be purchased for less on other sites.