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Despite their boast of "get what you paid for or your money back" it's still possible to get ripped off on eBay! I bought a batch of vintage items from the seller eombayacct based in NYC who deals in antiques. Two items arrived broken. I sent the seller clear photos of the damaged items. In my message I stated that as the other items in the lot were fine and I preferred to keep them (rather than return the entire batch) I would happily settle for a partial refund for the two damaged ones. That way I would be compensated for my loss and the seller would still have some profit. A WIN/WIN situation.
I waited over a week for the seller to respond and they only did so after I involved eBay. I would have been happy to settle informally as involving eBay can involve a “defect” for the seller. Seller dug in their heels and gave me the choice of accepting the items AS IS (so with a loss) or returning the entire batch for a full refund. She said she was "unable to do partial refunds". I pointed out that if the refund was done via Paypal this would provide her with a receipt which she could then use to write off the loss against tax as a business expense. I was told she "could not do" this. Perhaps the seller was not registered with the IRS for tax purposes!
When you already have an unhappy buyer an experienced and professional seller will work with them to achieve a resolution which gives some satisfaction to both parties. Asking a disgruntled buyer to take the trouble of packing up disappointing items, taking them to the post office etc is adding insult to injury. There are many buyers who would have returned the batch insecurely packed, so that the seller received a box of broken and unsellable items. Typically Paypal and eBay do not care about the state in which such items are received. They will refund the buyer as soon as the tracking shows the package as "delivered". However I am an honest person so I decided to keep the undamaged items and bear the financial loss of the damaged ones. However I am entitled to voice my opinion of this transaction in order to warn others.
eBay is doing what he wants with sellers. The customer have always right and always eBay refund money buyer. I asked customer support if he had proof that the customer was right. They told me that they have not proof, but even so, the customer is right. Money is always returned to the customer. Just when a customer opens the case for whatever reason, and eBay immediately takes the money to the seller. I am a seller who is free of money, without the goods I have sent to customers and I am due to eBay in debt!!! No earnings, only fees!!! I wish good luck with business of eBay!!! You'll need it!!!
In my last report on my own horrible eBay experience I said that we will never know who came first. The bad seller or the bad buyer. Well the answer is neither. eBay came first. And it’s eBay who is responsible for finding solutions to find and remove the scumbags of eBay. But they are not even trying. And let’s be honest there is 0 and I mean ZERO seller protection from eBay for eBay sellers like myself. Scumbags who lie cheat and steal are free to buy items and then turn around and abuse the eBay buyer protection/return policy. These bad buyers victimize eBay sellers on a daily basis and what does eBay do to prevent this from happening? The answer is NOTHING!
Let me tell you that I sold a signed Val St. Lambert cut to clear vase to one of these scumbags and I just can’t believe this happened. I’m not 100% sure if it was the day that the vase was delivered or the day after but I received a message that said "the vase arrived broken. I assume it is insured". So immediately I started stressing out because I knew this person was up to something shady. I asked her to send photos of the vase, including the bottom of the vase and also of the box. After I sent the message I called eBay and told them that I was sure she was going to scam me and the reason for my call was to provide information on the identification of the vase I sold.
I told them that she had not replied and that if it turned out it was the vase I sold then they would know and I would be fine taking responsibility but that I really felt like something was wrong because I package so well that sometimes I think to myself that I overdo it and could be spending less on packing materials and my feedback backs up the fact that I pack very well. So I got off the phone with eBay and a little while later I got three of the same photo of what looked like the vase I sold. I still felt like something was wrong and the damage to the vase made me wonder how badly the box was damaged so again I asked for photos of the bottom of the vase and pictures of the box the vase arrived in. The next message I received basically said, “I don’t know how to scam because I am older”.
The packing was good and the box is fine. There was still no photo of the box but she said she couldn’t get the photos to load but she would mail me photos of the box. (Remember she did upload one photo three times earlier) so I started getting upset after reading her message that said the packing was good and the box was fine and not damaged. I was actually very angry because I knew and still know that there is no way that the vase was broken like the photo showed it was broken. Reason number one being the box was fine with no signs of damage or trauma. The buyer made that clear in a message. Reason number two I packed very well. Using bubble wrap and then foam wrap and then newspaper crumpled up to fill in what the wrapped vase left void.
Reason number three is that the vase in question is almost a quarter of an inch thick. Which takes us back to reason one. The vase was broken so badly that there is no way that the outside of the box would be fine. The impact or pressure needed to cause the damage would be shown on the box itself. The box would not be fine. And I asked if he or she could please explain how it was physically possible that the vase be damaged so badly when in her words the vase was wrapped well and in a box that is not damaged and shows no signs of trauma. Then she messaged me that she never said it was packed well that in fact it was not packed well. At this point I knew that my feeling of this buyer being a scumbag was right on and I sent her a screenshot of her message saying the it was packed well and told her, “When you tell the truth you don’t have to remember what you said before” and I let her know what kind of people lie and steal.
And I asked if that was her character and reminded her that she was choosing to be of low character. Getting back to eBay seller protection. The first representative I spoke to I’m going to pass because at the time I felt like I was providing information that would help the case close honestly either way. The second time I called because the buyer sent evidence that showed she was not being honest and I felt like eBay would look at what the buyer said and look at the photos of the vase and not allow this buyer to scam me. I asked to speak to a supervisor and the supervisor told me that he agreed with me that what she said and what she showed didn’t add up but that what I needed to do was accept the return then fight the return. This supervisor sounded like he agreed and I would be protected but first I needed to accept the return so I could escalate the case.
That call ended and I felt better because he could see what she said and showed didn’t make sense but I was confused about him saying I need to accept the return. It didn’t and still doesn’t make sense to me so I didn’t accept it. Then I got the message I mentioned that my response was a screenshot of her previous message. My third call was because she had just contradicted herself in a major way that eBay could see and read and know that this buyer was a lying scumbag that was scamming me. So my last call to eBay about this case went nothing like I thought it would. The supervisor was rude and didn’t care that the buyer not only sent photos that do not make sense and didn’t care that the buyer couldn’t keep his or her story straight. The supervisor made it clear that if the buyer wants to return for any reason that they can do that and what they say and the photos they send do not matter.
That the buyer is protected by buyer protection. At which time I told her that I read an article that said that eBay representatives are now relying on photographic evidence when deciding on a case. I told her I have screenshot of what I read and I said I couldn’t believe what was happening that the fact that the buyer made it clear they are scamming me and eBay wouldn’t take the photos and story not adding up into consideration or the fact that the buyer changed their story in a huge way. I was just like wtf. I didn’t do anything in regard to the case for two days. All I did was think about how much I used to enjoy selling on eBay and stress because I was being robbed and eBay did care.
In fact I realized the reps were not being honest and that they can’t even use common sense to aid in the decision of a case. I received no seller protection not even when the photographic evidence and buyers own words didn’t add up and not even when he or she contradicted himself or herself...itself would be more appropriate for the scumbag that stonehurst2 is. I was getting sick and didn’t want to feel any more of the stress eBay caused me by not protecting me and allowing someone to steal from me. So I decided to refund the scumbag STONEHURST2 who lives in Texas and just let everyone know that this buyer is one to avoid. This person is a lying scumbag scammer who is definitely taking advantage of eBay’s return policy. I’m sure some of you are wondering why the heck I refunded this person. There are several reasons but the biggest reason was the way I felt about how eBay was handling the situation.
I was so stressed and disappointed about how the case was being handled and I lost faith that eBay would look at the evidence and I would be protected as a seller. $40 wasn’t and still isn’t worth the negative energy that I was feeling. I really lost faith in eBay. People might think it’s weird but eBay was something I enjoyed so much. I am an introvert. I don’t have many friends and I am lonely a lot which is probably what caused me to message customers the way I do... someone buys from me and I respond right away with a message saying thanks and letting them know when I will send the package and when the person is anywhere that I would like to go or anywhere I have been I would start a conversation. There are people I never met that I will never forget and I thought of them as friends.
Customer friends that I spoke to via eBay messaging. For instance seeing that I’m sending a package to Tennessee I would message and tell them hi and that I am taking their package to the post office first thing tomorrow that I wish I would be on my way to Tennessee tomorrow...that I love and want to move to Chattanooga and blah blah blah. I must be more lonely than I ever realized. I’m a little embarrassed but it is true and it is why I really love selling on eBay. It isn’t so fun being stressed out about eBay enabling shady people and losing money to these liar scumbags.
I have an idea for eBay to weed out the bad buyers and bad sellers. Employ people who sell and who buy on eBay. Random buys from sellers with high complaints or something. My idea in whole is a good idea and it would make a huge difference. Another thing is that people who decide on cases should be able to use their common sense not just a written policy that is so one sided in favor of the buyer.
I was never told they could give me a shipping label and I ship back an item that was $76.78. And refused to do a one time courtesy refund. Said that they weren't a business. I have already filed a complaint with the B.B.B and ask the 3rd party seller to send me the money back to refund me. He ignores my emails. The only thing that eBay said that they could do is send a courtesy email to third party seller. That that's all that they can do and for me to keep trying to get my money back from the third party seller.
What more can one want; it convenient, affordable and always available. Whenever I need anything from clothes to cars, eBay is just one magical click away. :)
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eBay encourages scams. Everything eBay does is a scam. They cheat, they lie, and they steal from your PayPal account and bank account. Their customer service team speak no English and if they do it is with heavy accent from India or Philippines. All the managers/supervisors at eBay can go ** themselves!
I purchased an item from seller “cars-store” for my husband for Christmas and do so through eBay. After finding out that he already had that particular item, costing about 150$, I sent a return request to the seller. I got the runaround from the seller and was not given ANY aid by eBay about THEIR seller. In fact, they told me contact PayPal because that was the method of payment and PayPal has a protection plan for their consumers. Huh! What a NOVEL idea! Thank you PayPal! Unfortunately it did not end there.
As the seller was again making contact with me and finally provided a return address, I sent the item back and emailed the seller’s personal email account to provide the tracking number, as requested. Now, an entire MONTH later, I am waiting on some CUSTOMER SERVICE from eBay...literally I am waiting on hold on the phone as I write this review. I have been on hold for an hour. No one has checked in on me, no one has revisited the line. Yeah. eBay sucks!
I recently sold a brand new Surface Book 2 at lower cost than purchased. Item serial number listed on auction, shipped next day and buyer submitted refund request within 24hrs of receipt, claiming I had shipped a Surface book first generation. Long story short, after escalating to eBay resolution, eBay sided with buyer and refunded money. Return shipping fee, listing fees were charged to my seller account and I was frauded, as I received a used older version Surface Book. I lost $2,400. Returned used unit value is less than $100. I have been an active seller for over 15 years and never had any buyer claims or transaction issues, ever...
Paypal just blocked any escalation on transaction, thus no seller recourse with either eBay/Paypal. Long story short, sell on eBay at your own risk and be prepared to be scammed by Buyer Fraud (Buyer Money back guarantee). Will reach out to VA Congressman in hope of escalation with Paypal since they blocked my complaint on transaction.
Can anybody relate to the experience I am having with eBay at the moment. Are we the only dissatisfied seller to have experienced a sudden drop in sales for no apparent reason. We have contacted eBay countless times asking why this is constantly happening to us. We have tried to build our business up using eBay as a business seller as this is the only option we have at the moment. We started to have a little bit of success by selling items every day for about a month then all of a sudden it takes a nose dive for no reason at all. This is the second time this has happened to us as we had to close our shop the first time around. We restarted a second time with no shop and our sales were better than when we had a shop which eBay suggested would enhance our sales. NOT! They also are very unfair to their sellers, especially small sellers. It seems if you are a large player in this market their policies are far more attainable than for us smaller sellers in the game.
Not only do they show themselves as fair and responsible by providing a so called resolution centre which I may point out is a resolution centre for the customer only, they do not resolve anything for the seller what so ever! They take it upon themselves to refund the customer without your consent, they don't even warn you that they are going to do this! They also don't take into consideration that Royal Mail offer proof of postage which is traceable FACT! It is in black and white on Royal Mail's website! So here's the thing - eBay favours sellers that offer tracked postage! That's great for the customer especially when the larger sellers in the market can absorb the cost and offer the customer free postage!!! What about the smaller seller??? Oh eBay like to promote the fact that they can help you grow your business with their one size fits all policies. The problem is we are not all larger sellers who use eBay as another source to promote their products.
How about introducing a lower percentage fee for smaller sellers to help them to build their businesses? They can easily set a selling threshold or limit which would kick in once you have achieved a certain selling point. If anybody can recommend SOMEBODY OR SOMEWHERE that would listen to the grievances we have along with countless other small sellers on eBay I would welcome a response. We have taken it upon ourselves to record the calls that we have made to eBay which we have made them aware of. Is there anybody out there who can reinforce our grievances, surely there must be something that can be done about this!!! Many voices have more power than one.
I paid off my seller's account a few days ago, because I am not happy with eBay & their forever changing policies. eBay wouldn’t allow me to close my account because I am supposed to be suspended. I would think they would glad to get rid of this A-Seller, if I was that bad. I haven’t seen any notification of any dispute & seriously tried to end this business transaction the right way, but they have left me no choice. Either they make their dispute available or close my account. I have no intention of dealing with a company who allows shady business dealings to go unchecked.
I chose to leave them because I realized I am better off selling my merchandise at flea markets, versus paying & shipping items to unknown people, who most are decent & honest & some are thieves & liars. As a buyer and seller, I see how it works and I am known for refunding Merchandise to any customer who buy from me if they are not satisfied with my product. But when you sell a item that is in great shape to someone and they request a refund from eBay because item is broken or has a hole in it, and you know it isn’t true, you will rethink whether selling on eBay is a good fit. It happened to me twice and I lost Merchandise & money. I didn’t argue it, I promptly refunded item, noted name and region for my personal records.
I removed my most valuable items off eBay and after careful consideration decided eBay is not for me. So I have nothing listed on eBay for weeks now. I have a zero balance, unlinked my eBay account from PayPal. Went to close my account and was denied because of a dispute according to a email I got from PayPal. I would kindly like to know what that dispute is and I would like my account closed. I don’t like people with shabby business practices having my personal information, so I am going to send some things to my State's Attorney General's Office to monitor till resolved. No way I would recommend eBay.
Completely horrible. I did not receive a simple item to my home and needed to change my address on file. Not only did she literally tell me that it’s not eBay's problem and that I needed to figure it out for myself, but told me that eBay won’t change my address on file to the correct address. WTH??? So you’re going to just continue to send items to the wrong address should I purchase again. She told me that I should have been more careful when inputting my address and double check things. (I forgot to add my apt number, I’m brand new to this state and had not even moved in yet). She was absolutely horrible and was unwilling to help me aside from telling me to contact the seller myself and that basically it’s my own fault.
She shouldn’t be in customer service. Period. I normally use Amazon but was willing to give eBay a try. Yeah, never again. Their money back guarantee and promise to customer service is complete **. I have never written a review in my life, but here I am 30 dollars less than I was, with no items to show for, nor will I receive my items because she told me that I can contact them myself, but probably won’t receive it, and that’s not Amazon’s fault, that’s my own. Therefore I felt the need to write one based on her horrible customer service. If you can avoid this company. I would.
I recently made a transaction through a seller called allthat2015, for a fourth generation as advertised new tablet. I received the tablet at $219 and it was not new. It was used in very good condition from the outside but with this tablet you could no longer make an Apple ID. You could not make purchases. You couldn't even download free apps. There was really not a whole lot you could do with this tablet.
I contacted the seller to return it. He said that I could return it for a full refund but I did everything is a star returned it with more than the time allowed. I then only received a partial refund when I contacted the dealer. He claimed that there was a restocking fee which I was never advised about or told anything. I would have kept the tablet and giving it to my grandson if that was the case but once I contacted them again about it they pretty much blew me off so I left a negative review stating the fact that I'm stating to you. Then eBay team supposedly stepped in and said if I would remove the negative review that I would receive my $44.99 different from the price that I paid which was so-called their restock fee. So I agree to the terms and I remove the review and then I never received the refund.
When I inquired about the refund I was told that they change their mind and they still weren't going to give it to me so I called them up and spoke to them the following morning about this and was told that they didn't care, that that was my fault and I said, "Sir I have all the emails. I have everything that y'all said you promised me in your email that I would get my money back" and he said, "Well you're not. Get over it." Therefore when I asked to have the case appealed he does, "I am the appeal and you have no case." When I went back to try to leave a review I was blocked out from leaving any reviews whatsoever. I never received the money and I do have all the emails to prove everything that I am saying.
I have been on eBay as a buyer for 18 years and never needed to use their resolution center. Any time there I had problems, I was able to resolve them directly with the sellers. Today I called eBay for help and spoke with a resolution specialist Keshia, and her supervisor Vince, and both were completely unhelpful and basically just told me they don't care and it's my problem if I lose my $40.00. Horrible customer service, and there is no money back guarantee at all! They just couldn’t care less about their 18 year long customers. And I live on an island so basically all my shopping is online, either on eBay or Amazon. This is what happened: I bought labels for my printer (2 packs of 50 labels $20 each, for a total of $40). It turns out the labels were for a laser printer and I own a inkjet printer, so I started a return, which was easy and fast.
I printed the label provided, and included a return slip inside the envelope, and gave the envelope to the mailman when he came to deliver my mail. Today I checked the tracking number, because it was supposed to have already been delivered to the seller. It turns out that there is no updates from the postal service. They never scanned the tracking label. So there is no way to find out if it was delivered or not. I called the postal office and they told me that the package had not been scanned and there was no way to know where it could be. It could be lost, or it could have been delivered, or it could be in transit. They told me that sometimes these labels provided by the retailers have errors and do not scan with the USPS equipment, so in that case there could be no updates. Another possibility is that the package could be lost, and only eBay could collect the value insured for that label.So I called eBay and asked them, if the package was lost, what do I need to do to get my refund. They basically told me that they need proof that I didn't keep the stuff. I was so insulted. This is the first time I called them with such problem, and does he seriously think that I would go through all this trouble, filing a claim with the postal office, calling them, talking with three different people, including the supervisor, just so I could keep the labels for free? Seriously!
I honestly can tell at this point, I don't care if I lose $40 with this, but one thing I have learned, eBay will not have your back if something like this happens. If it was Amazon, they would just issue the refund and no questions asked. They make billions and billions and have insurance with their carriers, that cover lost packages, so to not take care of their loyal customers that have shopped on eBay for so many years and never once had filed a claim before.
Unbelievable. I am extremely disappointed with the greediness of this company, and the horrible training their Resolution specialist have. They don't really do anything for you. They say if the tracking number did not update, I cannot prove that the item has been delivered to the seller or that I even shipped it. It’s a way of calling you a liar and a thief. So now my last option is to call my credit card and dispute the charge, but eBay will not agree and my credit card will just take the loss, and refund me. Like we all have heard before: a good company is not the one when everything works well with no problems. When you see the difference between a good company and a bad company, it's precisely when we have a problem. The way they are willing to help you, that's when you can tell, this company is awesome.
I will say that about Amazon, which is the most amazing customer service. But eBay, after 18 years I called them for the first time with a problem, and they let me down. We're on our own as buyers, if something like this happens to you, you're out of your money. There is absolutely No money back guarantee like they say. It’s a lie. Will continue to shop on Amazon, and will close my account with eBay once I receive the last items ordered that haven’t arrived yet. I lose $40 but they lose an excellent customer that spent thousands of dollars on their site. They want to make a lot of profit, without investing in good customer service. They don’t deserve my business. Greedy.
List a nice item with some flaws, well described with also stated "no returns accepted" and "ask any question". The item was made of paper and had some light greasy stuff on it. Retarded buyer does not read description, asks no question, gets the item, only then starts to pay attention and finds the flaws as mentioned. Claims however that flaws were not mentioned and lies about the stuff as described in calling it "glue". Despite all this, the ebay freaks refund him and want me to pay for it. As I am NOT going to pay for an item that I described well, I am now forced to close my ebay account after 19 flawless years! EBAY ARE CROOKS AND MORONS!!
Hi. Please don't sell in eBay, You will get a monthly invoice of 10% deduction on your selling price and shipping on FedEx is a joke. You might think it's a 10$ but you will get a invoice for 20$. If you sell an item for 100$ with 20$ profit - you need to pay eBay 10%+shipping+Paypal transaction money fees + they will keep your money for 5 working days - finally you won't get anything.
No refund for selling fees if returned - If the buyer wants to return the item and the seller doesn't agree (advised no returns), eBay will step in and decide for the buyer. They do this to keep all the fees associated with the transaction. Thus in my case, I sold an item that gave eBay $55 in fees, the buyer wanted to return and since the situation was escalated to the resolution center, they decide in the buyer favor and then get to keep the fees. They stipulate if there is any problem with the transaction and if the buyer and seller asks for 3rd party decision, refund of fees are never given regardless if the seller has to refund the item. Perfect for them, seller loses out, even if they clearly state no returns in listing. If you are a buyer, then you can get away with anything.
Ordered 2 and paid for 2 cables from Gatorcable thru Ebay. They sent me 1 cable only. Filed a complaint ebay and they were useless. They closed my complaint and I never received my refund. I got ripped off. I'm definitely closing my account with Ebay. I'm going to go everywhere I can on the internet to complain about Ebay and Gatorcable. They are both crooks!
Set up my eBay buyer account to sell two items. Listed them trying to avoid any costly extras they suggested through the process. The items were on list for 7 days, failed to sell and I thought my selling affairs are over. Today I got a welcome mail from eBay followed by an invoice of 61 USD for what they called "Advanced listing upgrade fees". I did not recall choosing advanced listing, asking for it or receiving any "advanced" service. Tried to use their help system, impossible mission. Tried to cancel my seller account, not real option.
Tried personal contact to receive a "not today answer". Made a search of complaints on eBay to find many links dealing with the subject. After reading a hour of complains, I am totally convinced that the affair above was my only and last selling affair with them. All I ask You people, why to use their site when they misconduct so many people. Hey, the only way [if there is a way] to change mega companies like eBay is avoid using their platform. I call each of You to do that and use less greedy sites You can get the very same services.
I don't know what country their resolution center is located, but it is NOT in the United States! TWO PURCHASES IS NOT BEING TAKEN CARE OF. One I cannot print out a return shipping label, so the resolution people did not listen and now the problem is sitting and claims I did not deal with the seller? The other is broken bowls that a stupid seller failed to pack properly and the four bowls were sitting on top of each other and the bubble wrap was all around the bowls, but NOT IN BETWEEN THE BOWLS??? I never had a problem getting my money refunded, but NOW this DEPARTMENT IS RUN BY IDIOTS! They don't understand what I'm saying so now I will call my credit card companies to take care of these RIDICULOUS PROBLEMS!
I gave BOTH LOUSY SELLERS NEGATIVES which they more than deserved! I have no idea how to put photos online which eBay personnel told me I didn't have to??? My word is CRAP and I've bought so many items off of eBay and don't ask for REFUNDS that often. Last time was way over a year ago when a seller did not wrap up a beautiful floral arrangement and the colorful pot was in many pieces that made the beautiful floral arrangement look like garbage! Got my money back. NOW eBay personnel are lame, foreign and pathetic at taking care of anyone!
I paid immediately $200 on 2/23/2018 (ATM card) for a blanket that I never received. EBay told me that they wouldn't refund my money until 3/7/2018. I feel that this is a highly fraudulent business policy/practice, so I would never use EBay again. I spent two entire days trying to contact USPS regarding tracking and an EBay seller who told me I must pay shipping to re-deliver (even though EBay said shipping was free). The experience was an absolute nightmare. How many millions of customers is EBay literally stealing money from for 16 days (with no product received) without customer consent whatsoever?
Another over the top consumer and of course vendors. So easy to a new member. My shopping was so easy cheaper than what I expected. I have a large parrot that I buy my bird food online. Compared to spending $6.99 a pound that's more than my food. Very happy so far.
As a seller on eBay it was the worst experience ever! Our items were listed with accuracy and full disclosure in the descriptions of what the customer was purchasing. As long as the customer know exactly what they are purchasing there should have never been an issue! However, eBay pulled our items not allowing us contact with the buyers to finish our transactions. Causing countless problems with refunding and lost merchandise cost! I would never sell on this again and if I had known how horrible their policies were to the sellers I'd have stayed away. eBay asked for further information that I provided fully and they still couldn't and wouldn't resolve the issues. In my opinion they are a scam to sellers especially when they give chargeback and won't explain why! Bonanza policies and customer service is far better!!!
eBay does not protect its sellers. Without sellers there is no platform therefore no eBay. Had a buyer wait 6 weeks before telling me the item was broken. Item was in perfect working order and packed extremely well with fragile stickers all over the box. Buyer demanded refund despite having admitted she had tampered with the item (a typewriter). Had the cheek to return the item at extortionate postage even though I said I couldn't accept the item back as she had admitted tampering with it. Guess who eBay sided up with. I would have been happy to refund had she been honest and not waited 6 weeks. Absolutely disgusted. eBay fees are extortionate too in my opinion. Closing my account. Have already moved on. All I'm trying to do is downsize my possessions selling only anything I would deem worthy of buying myself. Rest is split between Salvation Army and recycling.
They are very unfair people towards their customers, I don`t like their behavior towards their customers. I hate eBay, I have bought a fur coat, it was not the same as picture, I have returned the item with an expensive record delivery. The seller did not pay back to me and eBay supports thug sellers, this is against sustainability and code of ethics in business. Shame on you eBay.
I earlier wrote about ordering boots from Shoes.com, a company protected by eBay. They sent the wrong boots, I sent them back. Shoes.com promised a refund for their mistake. After a few weeks they said eBay wouldn't allow a refund. eBay then said they would refund my payment for the mistake. After many excuses about no refund, eBay said PayPal stopped the refund. Contacted PayPal and they said eBay was lying and had no record of this. eBay then said they would refund the payment. After 5 weeks eBay said they would refund a partial payment for their mistake. Still no refund to date, and am sure the next message from them will be another excuse. I have we closed my account with them and they still harass me.
Let me tell you a nice story, I'm a buyer from Panama, our country does not have mail or whatsoever, so I hired a shipping agency. Which cost me money and it's completely legal, then I had to change my shipping address on my account and the stupid eBay put me a restriction on it. When I called customer service and tell them about this they totally tell me to better stop buying on eBay and be on another website!! Wtf!? What kind of customer service tells you this, they don't care if you have problems, they didn't even try to help, they are a selfish and stupid business. Worst of all! Been with that acct for years and suddenly they did this! Not fair! I do not recommend eBay to anyone, if you are from the states, cool, if not, don't buy.
I've been a member since 2001 and I have seen all of the changes over the years - all for the worse if you sell on the site. eBay is the big horse in a 1 horse town. The site is no longer an auction site based on buyer + seller feedback (this changed around 2007). It's now (mostly) a fixed-price format site. All the risk is assumed by the seller and eBay rarely sides with a seller when a dispute arises. You cannot leave anything other than positive feedback on buyers. They just need to scrap the system entirely and stop making a joke of the old process.
If you want to sell your things online but don't have the money to spend thousands on advertising, your choices are eBay, eBay and eBay. eBay knows this and they take advantage of it. Their fees are sky-high and they rarely side with sellers when a dispute arises, no matter what proof you have. I am not suggesting that all of my interactions have been bad, just that when something does come up it's incredibly frustrating to deal with this company. They need to get sued via a class action lawsuit to correct their shady behavior.
Sold my personal beautiful cd player to a man in the states. It was packaged very well. Buyer made a claim that it's damaged and not working. I opened a damage claim to Canada post. A week later Canada post contacted me and refused to pay for the damage item because Canada post says item arrived undamaged to its destination. Now eBay is making me pay the buyer return shipping fee and once I receive the item I have to refund his full auction fee plus his first shipping fee. Now I got a badly damaged cd player in my hand. I lost 55 dollars to ship it. and I lost 40 dollars to get back a damaged cd player. This is sooo stupid. What the hell is wrong with eBay for making stupid foolish policy like this. You have no idea how upset I am. So disgusted by eBay.
I sold an item. The buyer thought shipping was too long. eBay approves item return without my knowledge. The item was sent to wrong address. Rude customer service stated it was MY fault item was sent to wrong address. BEWARE OF eBAY!!!
Tried to call customer service, the representative was extremely rude! I have sold on eBay for 18 years and now they have placed a hold on my account and they hold my money for 10 days. I sold the item, the customer paid, I have to ship it out, but I get no money, money for what has already sold, for 10 days. Horrible way to treat sellers.
eBay Company Information
- Company Name:
- eBay Motors