eBay Reviews

eBay customer service repeatedly failed to provide a valid, policy-based explanation for removing my feedback or offer a meaningful resolution. The facts are straightforward: I never received the item. After agreeing to wait a few extra days, the seller stopped responding and failed to address my Item Not Received case, forcing me to involve eBay. After receiving a refund, I left feedback for the seller, but it was removed within minutes. I contacted eBay customer service asking which specific part of my feedback violated the Feedback Policy and which provision justified its removal. I received four contradictory, vague, and inadequate responses, before eBay eventually stopped responding altogether.

For the first time in my life I ordered something from eBay, because they had a better price than Amazon. Order accepted, paid and was informed that the item will be shipped FedEx. Three days later they informed me that the item is shipped and will arrive in another two days. Two days later they informed me that the item will arrive one day later. The day came and they informed me that the item is delayed another 2 days. This is all with a tracking system. The the item is supposed to come and didn't. No message, The next day, the item does not come either, no message. Tracking system says shipped. Contacted the seller, no response. Day later contacted the seller again, no response. Never ever again e-Bay. They do not have their ducks in order.

They hide more and more behind AI and text messages then trying to work with their customers and support them with service. At the same time they increase fees on sales and include shipping and sales tax to increase their profit. Well this may not be illegal, it is definitely not consumer friendly. I would recommend another platform for purchasing items or even selling.

I purchased a phone Samsung galaxy s26 ultra 1 tb. Came out it was a temporary phone. Call eBay. Never answer. Put a charge back with Synchrony and all they do was lie to the credit card company that I was trying to keep the phone. Send the screen shot to synchrony. Send a email from ebay they was telling them was happen. Still keep my money. This is a richer catcher situation for what I see.

eBay will never back a buyer. Try calling and if you can talk to them, they will tell you it's the sellers problem and not give you a phone number to call them. They just don't care once they get your money.

Ebay does not care about their sellers or their buyer, I had 2 buyer purchase silver and then want to return, so I returned for them because they were not happy, then eBay charged me for the 2 labels and neither customer sent back my silver, so they got their money back and kept my silver and then eBay had the audacity to still charge me their shipping costs that Customers never used, I will never sell nor buy on ebay, watch out for the scammers that Ebay allows to go on. I also called and actually after waiting forever reached someone from Ebay and they hung up on me.

Horrible!! Sold my coat 2 weeks ago, still have not been paid. After looking all over for a number to speak with someone on Friday I was told my funds would be available Monday- shocker. Nothing. Called again. Another agent said, "Oh, 72 hours." The company is a scam that holds your money and can’t tell you why. There is no resolution area. They just keep telling you it takes 72 hours for escalation because it’s automated. Joke. Don’t sell on eBay. The worst!!

Put everyone at Ebay in prison. Entire company is a total scam. Never pay out money owed to us and Consumer Affairs does absolutely nothing. Google play claims it's a 4.5 star company and no one on earth believes that so that's 100% rigged by their own people and Google.

I am a big ticket item seller with items that need a truck to ship, In this particular case the buyer needed expedited shipping which added another $2000 for a total of $6500 plus sale tax. eBay charges their fees based on the total sales price which added up to be over $2000, this is not reasonable so I am pulling all my sales from eBay.

Yeah they make it impossible as usual to get an answer so people are giving up a lot of money out of frustration. I am a seller and lost out several times. Because either the site is down or they don't respond. I have also been a buyer where they shut down their account immediately and don't send your item eBay won't do anything to help you and it is now by far the worst resale platform I have experienced. They are counting on people to give up but trust me I am looking for new platforms which is sad cuz I used to like eBay. But it's really downhill and they are not interested in helping people propagate their platforms as well as buyers and sellers. If I could give it less than one star I would.

eBay cannot help if my money—or yours—is lost to a scam. eBay can only suspend dishonest sellers; it does not refund our money.

We worked and also built eBay on 2000, selling for 10 years doing mostly only ebay and now from Europe they screw our accounts, not 1 listing pops out, you can't even find it, search says 0. How ebay is rigged at that point and how they can screw your account.

eBay has become the place for scammers to come and rip off honest sellers. eBay has become a shell of its original self. They’ve extracted their last dollar me as either a buyer or seller… After over 25 years.

They alienated their sellers by removing the ability to leave negative feedback. Take it from someone who knows–some buyers absolutely deserve negative feedback. I had some buyers who were nightmares. The terrible experiences I had with them made me despise eBay, especially when I had no recourse and had to accept getting scammed. You would be shocked to read some of the absurd emails that popped into my inbox from people. eBay will do one thing for sure: They will let you know that there are some serious crazies in this world and get scammed by dishonest buyers looking to get free stuff.

My recent experience with eBay has completely changed my opinion of the company, and I caution buyers against relying on its Money Back Guarantee. I purchased an item that I never received. UPS confirmed that the shipping label did not contain my name or address. UPS also provided photographic proof showing that the package was delivered to a house that is clearly not mine. I provided eBay with the UPS delivery photo and a photo of my actual home, clearly demonstrating that they are two different houses.

Use anything but eBay. Sold an $800 item because I need money. Said funds would be available 48 hours after item is delivered. Four days later I’m on hold with them because every day they tell me I will get paid tomorrow. I’ve been on eBay for 20 years, minimum. 100% positive feedback. Never using them to buy or sell again.

Customer response is a joke! All responses from automated Ai. Sent all documentation and request 4 times. No way to resolve issue. So I cancelled on file credit card and requested account be deleted. Deleted app. Will never buy again!

Please by all means shop local stores. eBay charges an arm and a leg to get products to consumers and sellers are getting ripped off by this ridiculous scamming company. Label fees are a joke for sellers and outrageous for customers. The owner of eBay Pierre from Paris France is scamming everyone outta money for profit. There is nobody to help with complaints and they do not investigate when there is dishonesty between seller and buyers. Everyone who buys on eBay should stop. There is better products in stores than on this scam site which is called EBAY.

I recently made two orders. One was a new Samsung S22 Ultra and the other was a semiconductor cooling vest. The S22 I ordered, the seller sent me a used iPod touch worth $40 and now will only refund the $40. So I got eBay involved and I have a video opening the package and eBay says that I can only get the $40 refund. So the seller stole $260 from me. The second order was for $89 and it said delivered. I was in my yard when the mailman came and all she had was a blank envelope. I am still trying to get a refund. Two orders in two days and neither were legitimate. I hadn't bought from eBay in almost ten years because they never sent a paddle board and I was never refunded. I lost $366 on that occasion. I hope you're happy eBay, you won't ever get another chance with me.

25 years as a seller with a perfect record. A belligerent and dishonest buyer wished to return a "no returns" item. I declined. Without contacting me at all eBay approved the return which I will have to pay the (expensive) shipping for. eBay is no longer a professional or fair platform. Sellers have no protection or say. Use at your own risk. Account cancelled. Will not use the platform again.

I am an established eBay seller who just lost nearly $2,000 and my inventory due to eBay's broken policies and lack of actual Seller Protection. A buyer purchased a high-value item and later opened a return case. I acted in good faith and officially approved the return request. Instead of shipping my merchandise back, the buyer kept the expensive item, provided zero tracking, and opened a fraudulent credit card chargeback under the false reason "Didn't receive a refund."eBay's support explicitly admitted that their automated system completely blocks Seller Protection for this type of dispute, forcing the seller to take the entire financial loss.

I, or rather they, sold my watch. The buyer paid. I didn't get paid. They said they paid. They lied. In short, they stole my watch and sold it.

I never get the item and contact the local post office. A few days later, I was provided with an email stating the package was misdelivered. I checked PayPal and the location the package was delivered to, and it wasn't my address. Clearly, a fool can see the delivery address doesn't match. eBay claims to have a money-back guarantee, which they certainly doesn't honor. eBay's rep told me in order to get a refund, the post office has to change the delivery to misdelivered, which they definitely can't do. I got an email from the post office manager, and eBay still doesn't honor it. So I'm out of $450.

My experience with eBay has been absolutely unacceptable. After selling an item, I confirmed shipment and then suddenly received notice that my account had been permanently suspended—with little to no explanation. I was left fearing I would lose both my item and the money from the sale. When I called customer service for answers, the experience only got worse. I was hung up on by a representative while trying to understand what was happening with my account and funds. I was also requested a callback TWICE that never came.

Horrible platform for sellers. Buyers get all this perks. Sellers pay the difference. Be careful. They will steal your money.

I've reported that there are expired supplements for sale on eBay. They won't remove the listing. This is fraudulent and should be illegal. **

This company is akin to thieves. The fees are overwhelming. They REQUIRE sellers add a bank account for "payments" instead of a Venmo or PayPal link. Then it seems they just throw random charges at you. Almost 3 weeks after my last sale, I get hit with a $8.95 charge for a "shipping discrepancy" 3 weeks later???? View exposure for starter stores are nearly non existent...BUT... for yet more $$ you can boost your adds. In all honesty, I have no idea how they can have an A+ rating from the BBB with these practices.

Zero stars. eBay discriminates against Buyers by NOT allowing them to barter for items Sellers are holding in auctions. Furthermore, eBay discriminates against Buyers' payment methods when Sellers give the option to "Make Offer" on goods. eBay won't allow Buyers to barter on listings with the "Make Offer" option. I do NOT recommend eBay to anyone.

I am extremely disappointed with eBay's seller protection after experiencing a return involving an expensive Seagate hard drive. I sold and shipped a Seagate ST24000NM001H, P/N 3KS133-005, Serial Number ZYD3YQ6S. The buyer returned a completely different hard drive: Seagate ST24000NM002H, P/N 3KS133-004, Serial Number ZYDOFS5B. The model number, part number, and unique serial number were all different from the item I sold.

eBay allowed a seller to commit fraud, letting them sell me an item that they never actually had, and then refused to release my refund even though the seller canceled the order and there was clear written communication from the seller admitting to this fraud. Now I'm being told by eBay, even though they never released the payment to the seller, that they are going to hold my money for some unknown reason that no one could tell me. Because the refund was pending but no one knew why the refund was pending. I think eBay needs to be looked into if they are allowing fraud to happen on their platform and then telling me that "it does not warrant immediate action". As far as I'm concerned, eBay is compliant in fraud and are now holding my money even when the seller admitted to it.

The entire process is a fraud, deceptive operation. The vendors, for the most part are scam artists, skeezers, and lowlifes! I have tried twice, and have never gotten the order(s), never again, and all I can say buyers be very beware!! Zero star review would be a compliment!!!!

I am extremely disappointed with this vendor's business practices. They generated a shipping label to make it appear as though my order was on its way, but they never actually handed the merchandise over to the carrier. After waiting for movement, I reached out to UPS directly to track my order, and they confirmed the package was never received from the seller. This is a completely deceptive and dishonest way to conduct business. I strongly advise other buyers to avoid this vendor Heritage Mart, and I am filing a formal complaint regarding this transaction.https://www.ebay.com/usr/heritagemart.

I made a $200 sale on eBay, and they kept over $30. eBay is a rip-off. I wasn’t told about it till they just took it out of my card; not only that, they won’t allow you to delete the account. They will keep your card against your will. You basically have to cut it up and go get a new card so they can’t use it; they are a huge rip-off.

eBay supports sellers' fraud and deception over customers' rights. eBay supports the fraud and deception of the sellers over the rights of the buyers which makes eBay criminal accomplices. I will never again buy a big ticket item through ebay again. The Instrument I purchased through a scammer called Indiacultura was presented both in the photograph and the written description as rosewood back and sides with a cedar top. The Instrument I received was made out of inferior pine, with several blemishes in the finish and a case that is not made to withstand the rigors of travel which I would never have bought. After wasting my time with dozens of emails and receiving an inferior instrument, then more time wasted contacting ebay with the 3 customer representatives saying they supported my claim, the only remedy I was offered was a refund, provided I ship the instrument back to India.

Scalpers bay, this website needs to be taken down. This should be totally illegal. 1 person Selling dozens of pre-order items at quadruple the cost.

I was clearly told twice in two weeks I would be reimbursed a seller's fee and then told employee was wrong that I’m out of luck. AVOID EBay

I ordered a duffel bag a few months ago for over 100 dollars. The bag was delivered to the wrong address and even had a picture of the wrong house. The address I put in was in fact correct. eBay, the seller, and FedEx all refused to take responsibility. I was just simply out a hundred dollars with not even so much as an apology and had absolutely no way to get the money back. I contacted eBay countless times and was basically ignored. I'm never using eBay again.

eBay's money-back guarantee doesn't always work. And if you buy something from a Chinese seller and you want to return it, you will have to pay for shipping back to China, which will cost more than what you purchased.

I sold an item on ebay, item # ** on July 14th 2026 and shipped July 15th 2026. eBay does not have where a buyer can pay the declared value for shipping an item that costs over $100.00 on a label before printing and holds the seller responsible if a package is damaged or lost. Check out the tracking number on this item FedEx **. I feel this is not my fault.