eBay

I purchased a computer from eBay and delivered to me a semi-destroyed due to an excessively poor made package by the seller. I immediately contacted him and asked for a refund. Negative feedback also applied for the information of the rest consumers. Language was not bad at all. The buyer then called eBay and asked for feedback removal. eBay removed the feedback without asking me further evidence of the case.

I have come to the conclusion eBay ignores its account holders that commit fraud against merchants selling on eBay. We were the victims of fraud with a buyer. An investigation revealed this same eBay buyer had committed fraud against other eBay merchants using the exact same scam, yet eBay allowed the buyer's account to remain open. We received a return back from this buyer who falsely claimed the item was not genuine. This buyer had purchased from us before with no complaints. We have a 100% eBay feedback score. Anyway, the return was opened in front of a U.S. Postmaster. The return package contained two blocks of wood only, and not the 4 products we shipped to this buyer.

I ordered a set of interchangeable earrings from the seller Kathy ** mid-July. I contacted I received a necklace that I did not order (no earrings) So I called eBay. On the 24th of July finally got a RMA. On the 25th (8 days after) and one day after I was hospitalized because the increase in my chemo was causing a bad reaction, I have leukemia. I called eBay on the 24th just before being taken. I called them again on the 1st of July because I got home from the hospital in the evening 31st.

We've spent over $100,000 on eBay over the years, but recently eBay has been cheating us and falsely advertising to us more and more. For example, a recent purchase of an item needed to be returned, because the seller falsely advertised the item as new, but we received in extremely used condition and non-functioning. After spending many hours emailing the seller with our willingness to repair the item at our expense in time and labor, seller eventually asked us to pay more for an "upgraded" model and the seller unable to help repair the defective used item falsely advertised as new. eBay sent us emails stating we would receive a full refund, but we never did. We called eBay several times about the refund, spoke with several people. Some names we can't remember, but one person was named Jackie and another was named Chrisell. Chrisell promised we would receive the refund, but never did.

I had only been selling on eBay for approximately one month. I put a plasma cutter up for sale. The guy paid for it and then when he received it claimed that the plug was bad so instead of getting in touch with me which I had informed him that I placed insurance on the box for shipping. He decided on his own that he would replaced the plug. When he did this he voided my warranty on the plasma cutter. eBay got involved many messages later. eBAy is forcing me to take back the machine even though the buyer had altered the machine (which voided my warranty) and to take and refund his money which by the way a hold was placed on it on PayPal.

I have been an eBay seller for just two months, but became a "Power Seller" within the first 5 weeks of selling on eBay. I have been extremely diligent and conscientious with my listings, and processing of orders. Two weeks ago, I began receiving threatening messages from a 2000 sale+ seller who sells items similar to my own. This seller threatened me, demanding I delist numerous items (which happen to be same brand and category as their own) or I would be reported to eBay for "seller violations". After I received a third message from this seller, I responded by saying I wasn't violating any eBay policy and to please stop messaging me. They sent me another message saying, "That's okay, I've already reported you. First your selling privileges will be suspended for 7 days..." I then blocked their ability to message me.

Sold a brand new iPhone 7 Plus on eBay one month ago, multiple people bid. Eventually it was sold for $585 to Lico_58. They used a fake eBay message with fake eBay images to say that the item was sold and needed to be shipped. I shipped it, then realized the item was never actually paid for. I have been dealing for one month messaging the person who has continued to scam and send fake PayPal emails. Now saying I need to pay them $400 to a Western Mutual account before they will release the funds.

On 8/9/2018 I sold a guitar on eBay and the buyer paid right away. eBay sent me an email telling me that my funds would be held for 21 days. Of course, if I chose to print a shipping label through them it may be a shorter hold time. I did exactly that and had to pay out of pocket for the shipping label. I checked back to my PayPal account on 8/10 and the funds were still on hold per eBay. I had another item on sale and pulled it. I'm about done with this type of rip off. I'm sure there are other more honest auction sites out there.

Bought a really expensive collectible that was supposedly signed by a famous person. The seller was aggressive and acted like I was a scammer which led me to believe his item was fake. So I left a terrible feedback which was my only option or recourse as the seller accepted no returns. eBay removed my feedback without my knowledge. I guess feedback always works in the sellers' favor? What a scam!

Bought Apple Watch series 3. Received timely. Didn't work. Contacted Apple who informed me the watch was stolen. I reported this to eBay over the phone to fraud department who claimed they take these incidents seriously. Ironically my refund was on hold for 4 weeks. When I filled up a month later same seller had feedback showing three more watches were stolen yet eBay allowed them to continue selling them. There are many problems with eBay but this one is pretty bad.

I like to buy paintings from eBay, but I have this book just sitting around, so I said I will sell it... guess what? They hold my fund for 21 days!!! You call them? A guy from India will answer your calls, but CAN'T DO ANYTHING... I requested to speak with a manager, the same thing, CAN'T DO ANYTHING... After spending 1h with them... they told me, "Sorry. You have to wait 21 days"... I told "Can I close my account?" They said "No. We can't do it, you have to wait 21 days!!!" Now I know why Amazon is doing much much much better than this horrible eBay, I hint they will be out of business before 2020. Mark my words.

I sold an item on eBay and used the shipping calculator and printed out shipping for 10.38 but when I went to send package at post office they wanted 20 dollars more than what I sold it for, so I took it to FedEx and they shipped it a lot cheaper. I canceled label. I printed and eBay refunded me. So I got package sent and informed buyer about shipping change. Well buyer let me know by messages that he received item, I was moving at this time so I lost tracking number from FedEx. Informed buyer and he said that’s ok. Well I couldn’t change tracking since I voided the original. My payment was held for 21 days even when buyer confirmed he received item.

Sold a goods through eBay and a buyer return it due to "Missing parts". I found out the buyer sold the missing parts on eBay, and I believe it was what he claimed "missing". I wrote whole story and send it to eBay, who did not step in to arbitrate or penalize the buyer. I lost the value of what I owned and was trying to sell through eBay, and I lost the fees to both eBay and PayPal. Do not use or buy from eBay. That company is criminal. There are so many of victims of eBay. I wish we can bring whole to FTC and file a class action. If somebody does, please let me know first! Again, do not buy or sell using eBay. Go to Amazon!

NEVER, NEVER buy from eBay! Purchased an item never received it from beauty4y0u, they would not respond to emails, filed a claim with eBay because they promote buyer protection which is bullcrap, I’m so angry! They put my claim on hold for 5 more days because she shipped the item! Well she shipped it July 25, the last tracking info was July 30 and nothing since, it now Aug 4 and there is nothing on tracking since July 30. It’s coming from Babylon NY. I’m in Canton Ga, it 938 miles a 14 hour car ride, do you know how many times I could have driven there and back!

Ebay - doesn't their "no responsibility" clause have limits? eBay has single handedlly destroyed my business. I decided to start an ecommerce business in May of this year. I paid to have a personal website which I eventually wanted to sell from, but obviously the well known sites get way more traffic than my little unknown site. I decided to try selling on eBay. I have had an account with them since 2003 and never had a problem and anyone can sell. In June, I changed my account from a personal to a business account (received an congrats email from EB). Within a couple hours I had 2 offers for one of my units, and decided to buy a store ($5/month) and they sent me a congratulations email for opening the store.

Contact their customer service to resolve an issue. They agreed to a resolution and actually email me that they would commit to the resolution. When I called back another customer service rep wouldn't honour it! Unbelievable. After arguing with the rep she insulted me and pretend she couldn't hear but she clearly could and hung up. She then proceeded to call me every 10 minutes and prank call me from the eBay toll free number and did the same to harass me.

I purchased a car radio from China. Transaction started smoothly. Radio received and it took a month then when taken to shop for installation they said it was not a working radio. I have tried since May to work with this person (eBay seller bessky_star) and no radio in my car. Last email said she would resend as delivery would be July 25. Nothing.

I purchased an item 6/10/18 that, as of today (8/01/18), I still have not received. I initially contacted the seller on 7/07/18 who stated he/she was traveling and apparently opened a USPS claim as to why my item was not received. The item was to arrive at my location by 6/15/18. I have gone back and forth with the seller several times with excuses to include the opening of a claim by the seller with USPS. The seller's last communication with me said the claim would not be processed until September.

I have very bad experience buying goods on eBay from China. Recently I purchased four items on eBay from China/Hong Kong and very disappointed. Solar light took over 2 months to arrive. As soon as I purchased it was shipped but never arrived and could not check the status. Cellphone case was the wrong one and had to ask for refund after two months of purchase. Another cellphone case they shipped the wrong one and realized and I asked for money back instead of four months. Screen protector was never shipped. Asked for money back from seller rcbatterycn and they ask for return of goods even I was clear on my email it was never received. Did not receive a cent and lost my money. No help from eBay.

Sold my 1st item on eBay and had the worst experience ever!!! After items was sold my fund were placed on hold. I called eBay for reasoning, was told since it was my 1st sell that fund were placed on hold for the protection of buyer... totally understandable... but was told "not to worry once item was shipped call back with shipping info/tracking and funds will be released within 24 hrs..." Ok, no problem, did that. Once shipped I call back and give the tracking info, she looked it up on FedEx and confirmed the items was in moving and transit. She transferred me to someone the eBay finance dept to release funds. Spoke with Ryan **. he also confirmed item moving and said I would have the funds in my Paypal acct within 24 hrs. Received a confirmation from eBay stating the same.

I reported a seller that used a "bait and switch" scam on me this summer and in this way stole $185+. After repeatedly emailing the seller, I reported it to eBay. In my dispute, I did all eBay required, including obtaining a police report and copies of seller emails admitting he did not send one of 2 item while still making me pay for both. Seller then changed his story for eBay and said he shipped both. Although it takes days to complete this process, I did so and carefully submitted all my evidence to a link eBay gave. But eBay claims to have never received it, then said that I did not do it in the given time. I next sent it in an attachment directly to them -- I was just ignored.

I purchased a gorgeous YSL designer bag back in January of 2018 for a great price and decided to sell it in July of 2018. The buyer got a great price but upon her receipt of the bag, she is adamantly claiming that the is a fake even tho the photos in the initial listing clearly showed the authenticity of the bag and the serial number. She took blurry and barely legible photos, but refused to take a photo of the area where the Authenticity Leather Tag was contained, claiming that it is not even there in the bag at all. I contacted eBay and they stated that I have to accept the return even tho this woman has not proven that the bag is real or not. What are my rights as a seller??? I am obligated to accept the bag even tho she can send me any bag back to me claiming that that is the bag that I sent her.

You cannot get an answer on tracking, or release of funds. They have great customer service for informing how to buy or sell, but when the transaction occurs they are nowhere to be found and they each want you to call the other, they accept no responsibility.

We auctioned an item to the winning buyer on an eBay listing: He received the item with delivery confirmation and claimed not receiving the item: eBay sent us an email that the buyer was not entitled to a refund but then withdrew more than $400.00 from our PayPal account and according to PayPal "mistakenly moved the money to the wrong party." We spent close to 20 calls with eBay trying to get our money back into our PayPal account and still no response after more than a week since the auction ended. We were promised the money back into the PayPal within 24-48 hours, and then 7-10 days, and then "there is no definite time frame" for the money to be returned. Customer support then told us to stop calling the support number to get updates. We would never go back to eBay again after this horrid nightmare and financial mess that their system caused.

On July 4th I purchased and paid for a Sentry pool leveler. The next day I receive an email that the item was now unavailable but since I already paid and the item shipped I didnt need to do anything. After 2 weeks of waiting, I contacted eBay only to be told the seller did something wrong and they would open a case. They research and said they was refund my purchase.

Have had my first experience with eBay Customer Service today. I've been using eBay to buy and sell for over 10 years now. But last week, when placing a order that contained multiple items, in different quantities, eBay have locked my account on account that the computer I was using was not recognized by them. I've called Customer Support, unlocked it, placed the order. A few days after I've found my order to be doubled (every item, in the same quantities, from the same vendors; just as if you would hit the pay button, but instead of your items be taken from your shopping basket and the transaction to be confirmed, nothing happens, so you hit the Buy button again, but now the system registers both Buy button actions so it doubles you order).

But what I am extremely furious about is their latest policy change which has left me with a massively increased bill. It started when they suddenly decided to insert a "Make an Offer" button on all my listings (and hundreds of other sellers too).

No. First let me say that I’ve been on eBay for a couple years and I’ve spent pretty close to over $20,000 now. I did a lot of my purchasing with eBay the gift cards because PayPal has leading a 13-year-old child still hundreds of dollars from me when they refused to look at the evidence. I called it a loss so now all day been dealing with eBay. The exact same thing is starting to happen. They will not give me a refund after using eBay gift cards to make it a purchase dentist this is the seller has canceled the order.

It is IMPOSSIBLE to change the shipping address of a purchase right after the order is placed. WHY? Now my choice is to either try to contact the seller to cancel the order or to try to get in contact with delivery address (my old place) and get them to ship it forward. Really? Amazon does not have this issue.

Started an account to sell some household items. One item sold quickly. eBay said since I'm a new seller they need to hold the funds ($119.50) until the item is shipped. Of course I shipped it immediately. Another item was bid up to $203.50 and eBay shut down my account. I called to ask why and have it reinstated. They said it was "a normal procedure" and that they reinstated my account. I went online and none of my items had been reactivated, I have an $11.90 balance due, the money for the shipped item is gone and the bidding on the item which was at $203.50 has to be restarted. I called again (the wait time is substantial) and the customer service rep said my account is still restricted.