eBay

I used to get the discount for following eBay rules/policies. First it was 20%. Then they dropped it to 10%, then they added 1 day processing, and now they want me to offer free returns. I was ok with 1 day processing and I normally would offer free returns as a customer service, but to add it to listing as a benefit was not in my best interest, so now since I don't get the discount anyway, I don't have to offer 1 day service. I get some relief and eBay gets worse customer service. I hope more people read this and also stop the 1 day service offer if they are not getting the discount. Maybe then eBay will figure it out. P.S. You can still offer the 1 day service if you choose to, but no need to be bound by it which can affect your performance.

I sold iPhone 7 on eBay UK for £410 on bidding, I only saw £16.23 relisting once on the app. They never say or show that every time I relist I will keep paying £16.23. It was hidden on their app. Customers can't see it and the only way for me to sell was to keep relisting hoping it was a fee of £16.23 I have to pay not knowing as the app is not showing I have to pay relisting with or without selling. eBay took £171.00 direct from my account without notification after I sold the item. I called eBay member team on the month of Oct 2018. She said I was of their cut off date, that I am not met to pay £171.00. They will refund me, also that their app is a work in progress, they working on it, it doesn't show the relisting fees as I said.

Jeff claims to be a supervisor, but his English is so bad, it's hard to believe he is allowed to talk on the phone. Jeff is insulting and condescending in his attitude. We wanted to get some information in writing, because too many eBay employees are giving conflicting information. eBay staff state one condition for the terms of their sellers promotion in email before a sale, but then different terms at a higher percentage than advertised are billed after the sale. eBay's promotional sellers offer states the promotion is eligible for "Good till Cancelled" listings at a maximum sellers fee of $20 for items that sell over $200, but after the item sells (which we have reduced our BIN prices believing eBay's promotional offer in writing will be honored before selling), we get billed for the standard 10% rate. Each person we talk to at eBay, makes their own statements conflicting each other with arrogance and illogic to the terms written in the offer.

Ebay is now making sellers accept all returns even if it is a stupid reason. If you escalate a case you will lose. And on the other hand one more thing I have to talk about is defects. I had 2 cases closed in my favor and eBay told me neither would count as a defect, but they did and when I called to tell them about the 2 defects that were on my account that shouldn't have been there, they said they would fix it but it could take up to a month for it to reflect my account. So for the time being since I will be below standard even though I was a top rated seller for 3 years and these defects were not supposed to be on my account I'm still going to get charged that extra 4% on top of the 10% seller fees. Total bull crap!

I can no longer sell on eBay as after getting great feedback as customer said he did not need the item now he had used it, I asked eBay for help and they just made me pay for return delivery and a refund for the item even though I asked for help and the messages were clear. I then appealed the case and was told by eBay they have to refund all buyers costs if they claim a product never arrived even if they have messaged you saying it had.

BUYERS BEWARE!!! I bought 20 PSP game consoles listed as good working condition from seller in Japan and received absolute garbage so I opened a return on them. Get a message from eBay that I am to ship these back myself (no return label provided because he is not in U.S.???) But they assure me the seller is responsible for the shipping costs. Well I go to the post office and spend around an hour there and get them shipped at a cost of $180 dollars. I then send the seller the total for shipping with pictures proving this. He ignores it, so I call eBay and they say, "Sorry can't help you."

Recently I bought item from eBay portal. They send wrong item. In original product description, they said return delivery is paid by seller. But Seller said, it's buyer responsible. I paid return shipping. Send the item back to seller. After 15 days, got message from seller, "We didn't receive your item, so we didn't pay any refund." eBay customer service said, "It's seller decision. We didn't do anything and eBay is not responsible anything." I understand that, eBay didn't help anything if any issues come seller. My money and time wasted.

I've been a seller for 25+ years on eBay. The one thing that separated eBay from all the rest was the thrill of buying and selling. There was always that "time" element - "should I buy now", "I have to hurry up and research other sites for same or similar items for better pricing...". "Is the Buyer/Seller reputable..." plus so many other emotions, which simply made you, well it made you excited about buying and/or selling.

I recently had a buyer who decided she didn't want the bag she bid on and refused to pay. eBay would not allow me to resist the item for 30 days!!! Because SHE didn't want to pay me? I went through all the appropriate steps through eBay but yet I was penalized. When able, I resisted my item, sold it, and shipped the bag to new buyer the same day payment was made. She will receive her new bag within 2 days. I learned that eBay requested a 21 day hold on my funds through PayPal!!! How dare they decided to withhold my money!! The buyer is receiving her item sooner than she expected and I even paid more for postage to expedite delivery for her.

I ordered a PS4 power supply at eBay that was $162, it never arrived. I had to order it again because my client needed his PS4 Pro repaired, this item is very rare and expensive. I ended up spending $162 x 2 = $324, the client paid me $300 dollars for the job. I charged him $140 for labor and $160 for the part. So thanks to eBay, I spent lots of time at the post office trying to find out where the item was delivered and got no answer. So basically I ended up paying out of my pocket to fix someone else’s PS4. In what world is this fair? I'd like to know. I am just really mad, eBay to file a report with the police station and that they would refund the money and that I had 10 days to file, 2 days later, eBay emails me and says the case has been closed and that I will get no refund.

I used to be a loyal eBay seller. Sold many things in the past, and I'd get "reduced fees" offers. Sadly eBay has seriously gone downhill since 2016. First: One person did not understood the "as is" aspect of an item so they asked for a refund. Eventually eBay stepped in and did NOTHING to protect me so the refund was given and the item returned. Second: eBay has this Global Shipping Program so whoever wants to buy/bid your item can get it outside of the US, with them paying for additional shipping. The seller just does the domestic handling. NEAT. WRONG! A collector's item I was selling sold to a user from Canada. Weeks later that same user sends me a dispute with pictures that shows the collector's item DESTROYED! Yes, OPENED AND DAMAGED!

eBay has made changes to its listing app that is designed to make money for eBay and is unethical. When a seller lists an auction item the apps defaults to be relisted automatically 8 times and Buy It Now items automatically defaults to good until canceled. When attempting to revise these listing using a desktop auction items can be changed but Buy It Now cannot be changed. The seller only option is end the list the listing and relist them using a computer and manual change the duration.

So I had used eBay on and off for years with little problems then all of the sudden their lousy security let a thief get into my account, steal my info and buy about $4,500.00 dollars in gold and a $350.00 dollar pair of shoes. Well things happen in this day and age so cancelled bank card and money was put back in account but changing bank info was a pain but things happen. Two and a half months later, eBay let it happen AGAIN! One more time AGAIN!!! Stay away from these slobs, their security is nonexistent and they put you in jeopardy with their bush league security.

I have been buying and selling on Ebay for years. I have given Ebay so many chances over the past few years to shape up. Ebay continues to worsen. I spend more time on the phone with Ebay than it is even worth selling anymore. They do not seem to get that time is money. Their "rules and guidelines" are at their discretion...they change them whenever they cannot handle a situation. Unfortunately, I am going to have to start finding another place to do my business for buying and selling. I have given Ebay enough chances and it is just clear they could care less about customer service. You cannot even get a supervisor on the phone...they say none are available. What a joke.

If you're looking to sell rather than buy on eBay, expect to be treated unfairly. eBay is clearly more concerned about courting buyers than sellers and their policies reflect that preference. I've sold on eBay here and there for 20 years now, and I have been alarmed at how their bias against sellers appears to be getting worse. When I first started, eBay would do things like not actually post your 5-day auction item live until 2-3 days after the start time that you paid for. They appear to have cleaned up issues like that. Now, however, they are denying fairness between sellers and buyers, which can costs sellers a lot of time and money. Here are a just a few glaring examples among many of eBay's current hostility toward sellers.

I returned a tablecloth. I have the receipt from FedEx that shows the tracking number and delivery date. Ebay opened a claim, and 3 days later, dropped it, like it never existed. I received no notice of this dropped claim. It was only after I called them that I was notified to "work with the seller". The seller will not respond to my messages.

Placed an order of a phone from a seller in China on Sept 28th, then for personal issue, I had to cancel the order so I immediately do that 3 hours later after the order has been placed on the same day. It was actually sending the seller a request to cancel the order, not that actually you get to cancel the order by yourself. So I received no respond from the seller for 2 days, it was weekends so it made sense. Then the next thing I know, they sent me an email saying the order has been shipped (Sept 30th) and my request for cancelling the order still stayed un-replied.

If you are ever confused about where to shop online from, please choose any other platform other than Ebay. I had placed an order for 'Monopoly's cheater edition' board game from a store called 'Archies Toys'. I made the payment and kept a regular track of the shipment, however the tracking was always stuck at the status 'in transit'. Almost 20 days later, I felt that the tracking ID wasn't being updated and got in touch with the seller. The seller then, wakes up from his deep slumber to inform me that the product has been in the Emirates post office. This was upsetting since I didn't expect my product to be in the post office since I had paid for the product to be delivered to my home.

We were over-charged eBay seller fees. We received and activated the EBAY Sellers promotion on June 1, 2018, stating "Whatever it sells for, Pay no more than $20". When we called eBay today to discuss this matter, however, our sold items are not being honored for the promotion terms. We are now on hold with the Ebay employee named "Riza" who claims she has no record of the eBay Promotion and is giving us much difficulty to find, read and honor the terms of the eBay promotion. How do we get eBay to refund us the over-charged selling fees and honor the eBay Sellers promotion? Also, please let us know if eBay will honor the eBay sellers promotion terms in future, because if not, we can de-list or increase the prices of the items and not need to worry about eBay not honoring its offers anymore. Thank you to anyone who can correct these problems eBay is causing.

I purchased an espresso machine as a gift for my daughter. It arrived early and in good shape except for a broken carafe. I emailed the seller asking for assistance and was told I could file a claim with the USPS because the item was insured for $50. I contacted eBay customer service to ask if this was their policy and for their assistance with how to file the claim. They contacted the seller asking for a refund. The seller refunded the entire cost of the item when all I was seeking was the cost of a replacement carafe. eBay would not give me contact information to talk with the seller and return their money less the cost of the carafe.

FOR PEOPLE WHO ARE SELLING ITEMS WHAT THEY DON'T TELL YOU IS YOU WILL BE CHARGED TO SELL ITEM (PERCENTAGE) PLUS ADDITIONAL fee when you sell it! Called customer service and they said it was in the agreement. Make sure you know what you're getting into because it is not free! Scammers!!!

My experience with this company is very good. I bought a few items two months ago. I had no complaints. All items were as I expected. I got them on time. I can recommend this website to other customers.

I have been a long time customer and seller on eBay and I pride myself on doing things correctly, accurately and fairly. I used to put my trust in eBay's system, especially with buying items; however as of the last couple of days, I am completely disgusted. I purchased a high priced item from a seller with good feedback. After committing to buy via PayPal, the seller messaged me and said, "...sorry, I cannot accept payment through PayPal right now." Which I interpreted as shady. I called eBay customer service to see if any other claims were reported about this seller and the customer service rep said he couldn't give that information but he would start an investigation. Come to find out the seller has done this 2 times before and NOTHING was done about it. This is why and how scammers get away with things- because companies do not do their jobs efficiently enough.

I ordered an electronic item ($100) from a company in Hong Kong which advertised a 97.7% rating. They sent the product USPS (worst choice) and USPS sent it to customs which, after 30 days, hadn't released it. I demanded a full refund and the seller response? "Dear buyer, ok, we are willing to give you a full refund, could you please do a favor to us to change the negative feedback to a 5 star positive one?" Now that's extortion and not only illegal but it's specifically against eBay's policies. I complained to eBay who contacted seller to refund within five days. A week later I had to call eBay and demand a refund which they finally authorized saying it would take three to five days to process. By then it will have been a month and a half. What's especially angering is that the only penalty to the seller is a negative review and eBay does nothing. And most buyers would give a 5-star review just to get their refund or resolve an issue.

eBay sent me an approval to return a product that was mis-advertised. The original email stated I had until 8/10, but they sent me a new email stating I had until 8/12 to return the product. On the morning of 8/10 they closed the case. I called eBay and he said he saw the email and I could go ahead and return the product. I dropped the product at post office on the 8/11. I waited patiently for my refund and nothing...I called eBay back again and the guy said it was refunded to my card. I checked my statement when it closed and nothing.

Taking a percentage of shipping fees by eBay just shouldn't happen, but they do. I sold an item for $6.50 but it was delicate so cost $8.15 to ship. eBay charged me 10% of the total which is $14.65. That means $1.46, most of which is shipping fee. Now I get reimbursed for the $8.15, but I still have to pay it. This is NOT PROFIT. I pay the shipping fee and then I pay eBay because I shipped it. WTF?

I recently purchased a leather jacket from a seller overseas. The jacket came in and was definitely not leather. The seller argued repeatedly until I opened a dispute. The seller refused to send a return shipping label. In one correspondence stated that they'd received complaints from previous customers that their returns never arrived, then they send $20 along with an invalid address to return the item. eBay's stance was to literally let me cancel my account (thru which I spend around $30,000 a year) rather than help me and ensure that future customers don't get scammed. I just want as many people as I can possibly reach to know exactly how bad eBay support is and that they do not care, help or even pretend to support buyers against fraudulent listings and sellers. As soon as each of my pending transactions are completed I will no longer be using eBay, which is sad for all of the good and reputable sellers out there.

They charge way too much to sell a cheap item on their site. For instance, I sold two items on eBay, both in the same week, both made me about $34 bucks. That was the only thing I sold the entire month, two items! Then I receive a bill from eBay for $12 bucks! So I basically gave away one of those items. eBay is a waste! Total Ripoff! Then I sell a large item the next month, eBay puts a hold on the payment from the buyer. Wait time over a week for the payment because eBay says it’s a “unusual transaction” on my account.

Selling on eBay is a nightmare. I did it a dozen times or so, and will never do it again. Not the way to make money, never worth the time and headaches, and very difficult website to navigate. Bad links take you to the wrong place, for starters. I clicked on "learn more about the buyer" and it took me to something about the product I sold and others like it. The app is way worse. When a buyer wasted my time and canceled on me after a whole string of messages back and forth, I tried to leave negative feedback, but the eBay app took me straight to the positive feedback option without giving me any choice or telling me where I was as I typed my comment. So now negative comments count as positive reviews and artificially inflate a bad buyer's feedback percentages.

Deal was good but not too good to be true. This has happened to me twice. Item was selling for $40,000.00 + and I have to agree to a binding contract to purchase if I win. The item time ends and poof, gone. I called and they told me it was a hacker. For what purpose? And why didn't eBay follow up and let me know exactly what happened. It took 20 minutes for them to determine this. No concessions, no attempt to preserve their integrity. My contention, ok I wasted a lot of time researching, put my tail on the line to legally bind to agree to purchase. As an reputable auctioneer eBay has a responsibility to present its auctions honestly. But they are not reputable and are in fact illegitimate. Untrustworthy!