eBay Reviews

We sell on eBay since 2003, and lately we have nothing but problem, every unit we sell come back saying that it is not working.... We get the equipment back from customer to find out that our equipment was swapped with another unit that doesn't belong to us, or the unit was opened and parts from inside the unit are missing or replaced with old parts.

I am a long time seller and buyer. I had a buyer with buyer remorse. I followed eBay's policy. Refunded the money as they requested. I had to pay shipping back. All responses were within 24 hours. If they requested to send return shipping through eBay I did quickly. After I got item back within 24 hours refunded money through PayPal under buyer's name. BIG MISTAKE. EBAY THEN ALSO REFUNDED the $104.75 to the buyer through PayPal showing eBay charge not buyer's. Now her got refunded twice. I had to go through appeals eBay to get my money back. A 24 hour process waiting on approval. But if eBay had refunded it one day sooner I would have tried to go through PayPal and that would have been bad. It had now changed my mind on eBay selling. The shipping cost me over $50. Plus the fees. There are more online selling options now and eBay is no longer for me with over 600 feedback of 100% positive.

On two occasions, sellers cancelled my winning bid products and refunded my money for reasons I know were unsatisfactory ended bid Price! No accountability on bad sellers or from eBay! eBay is a platform and originated as bidding platform and yet allows bad sellers to cheat honest buyers by not abiding to the winning bid! There has to be absolute accountability by charging penalty fees for such bad actions especially sellers! Negative reviews are inadequate and useless as multiple accounts can be created by anybody selling or buying on eBay!??? eBay is the ultimate and responsible for implementation of such strict fees as percentage of the item price! 20-30% should be logical and reasonable!??? eBay response to all of these is just unacceptable as they don't do anything responsibly or rightfully so!

Accidentally listed an expensive item for 99c because of eBay's terrible UI. Ended up having an uptight buyer give me a negative even though I tried to explain. eBay decided not to remove the review which hit my rating hard. I ended up selling the item for a couple hundred dollars less because of this. I recently purchased contact solution which showed a picture with a 2020 expiration date. The item I received had a 2019 expiration date. eBay ruled in the seller's favor claiming that the return window had passed and my negative review was removed.

I had ordered from eBay many times but I just ordered a wireless keyboard and mouse. I got a notification that it had been delivered however, it was not. I contacted the seller and eBay and basically got a "oh well".

A real rip off for sellers. Between eBay and PayPal you will get robbed. Just check out their "feedback" online. They robbed me after over 10 years perfect service. Bye bye PayPal and eBay. You won't get another dime of the balance I owed you. You are the biggest loser on this deal. I always paid my payment on time. Now you get a big fat ZERO. LOL.

Tiffany from the returning department was super kind, understanding and helpful. I was in situation where I didn’t know what to do next. I gave the customer service a call for help. Tiffany did an amazing job telling me what’s going to happen next and how long this process will take. I was more than happy to talk to a live person that could help me and not wait on hold for a very long time. Thank you eBay for the help. :)

I won a bid and made a payment through with eBay website, though it gave me error, the msg was the credit card info is not correct. So I reentered my credit card info again then I got an error again. Then I was noticed that these two charges have been on my credit card. eBay says all payment regardless you use your credit card or PayPal go through PayPal and I have to talk with them. Paypal do not see any transaction in their system, they had no idea why that transactions went through and the charge put on my credit card. They asked me to dispute the payments. I am telling you.... They are scam. Then you need to know... All information is passed to the credit card companies, even it is authorized or not. Simply, PayPal is scam company. Because eBay use PayPal for the payment transactions, eBay is the scam company as well.

I just spoke to an eBay representative about a coupon code that was not applied to my bill which I thought would come off after the purchase was complete. The coupon code was ** and was not applied. I called customer service and I got nothing but a run around and the conclusion of the conversation was that I did not put the coupon code in. I clarified with a customer service representative that the coupon code was put in initially and I was not allowed to go forward with the purchase. I had to back out and then go back in again to purchase the item. The customer service representative stated I did not put the coupon code in and that is why I did not get the $5 credit on my purchase.

I have been purchasing parts and tools on eBay for a few years now. They have been used parts from Germany and England as well as "new" parts from Asia. Half of it has been very different from what was shown in the pictures and I hardly ever get a decent refund. I will no longer shop on eBay. Brake master cylinder from UK was rusty. Metal carving tools were not able to carve metal. Tools were not able to do their job. Some things were completely different from picture... like completely different. Be careful!

I have been doing business with eBay for 20 years?! Overseas and within my own country (USA) I have been both a seller and customer. I have been both upset and satisfied with selling and buying. Honestly more satisfied than unhappy! I will never cheat on eBay with Amazon or any other "big market" site (well wish.com here and there????). But overall I don't think anyone would ever completely understand how much we have saved over all these years, literally we have probably saved by now hundreds if not thousands and thousands of dollars using eBay! eBay has been NUMBER ONE 1, financially, logically even mentally and physically, it has benefited us more positively than any other marketplace online and I will never go against my own review of eBay regardless of a couple crummy sellers who managed to squeeze through the terms' rules and regulations, ended up selling a knockoff brand, or going against another similar policy or such, etc...

So I want to sell something on eBay for $15 and eBay expect me to: Find out the State Tax I must charge, collect the tax from the buyer, register to pay the tax on to the State, do all the paperwork involved, pay on the tax. Seeing that eBay is a billion dollar company, shouldn't they do all this? They are acting as the 'shop' for heaven's sake.

A buyer opened a claim stating their item was damaged because the outside of the package was dirty and smelly. I asked to see picture of the item inside the package which was individually wrapped inside the package to verify if the item was damaged. They refused and stated I was harassing them. EBAY wrote them a letter stating they needed to provide pictures. Still no response. EBAY also stated they would continue the case if they were not willing to provide the picture/s (EBAY didn't do this!). They kept telling me that if I chose not to accept the buyer's return they would have to step in and help and someone would be upset.

BE AWARE!!!! My eBay bill was due on April 30-2019, on April 29 I have contacted eBay to inquire about paying my bill, a representative informed me that I need to make a one time payment which I did. The balance was $323.08. No problem. That what I did. So the next day April 30 EBay drafted $323.08 overdrawn my bank account and now I have to pay overdrawn fees. Not only I have to pay the overdrawn fees but eBay will take 10 business day to return my money in my bank account and all they have to say is, "Am sorry"???? ARE YOU KIDDING ME????

As a seller, if you want to sell 5% of your inventory, for 10 cents on the dollar, then eBay is your selling platform; otherwise, don’t bother. The seller to buyer ratio is 50:1, but execs will never admit to the imbalance. eBay hires senior volunteers to quash any concerns on the community boards regarding this matter.

I purchase sometimes from particular vendors because delivery is "guaranteed by" certain date. But it is not! The vendors lure you by "guaranteeing" delivery by certain date, and eBay colludes. Then you learn you aren't getting what you were "guaranteed". I lost certain opportunity because the purchased thing arrived 3 days after "guaranteed" date. And eBay does not care, and continue to lure again and again. They should be not "guaranteeing" it then. They could say something like "delivery date target is", but not "guaranteed". They should lose that one in court. They guarantee is a binding contract, which they do not honor, and just continue to violate it. My last "guaranteed" eBay item was #**.

I've used eBay for many years as a buyer and seller, but never again. After years of sneakier and sneakier fees, outright hidden fees, and my last transaction - I'm done! I had an almost new receiver to sell, posted an ad with full description and links along with several pics. A guy bought it - paid - receiver shipped the next day. I hear nothing for a month. Then, the guy decides to return it - even though I have a clearly stated NO RETURN policy. He didn't answer any of my questions and never claimed the receiver was defective, only offering "sound not so good." SO, I'm now screwed for return shipping, and a damaged receiver = over $500.

eBay strung me along, and the seller for FOUR full days. Broke numerous promises... would make times to call, never call back. I fixed problem myself through PayPal, then only to get an email right after saying they would not be able to follow through with anything. Use Amazon, this is a joke. Sorry I was ever an eBay customer.

Having used eBay for many years, in fact would be a Charter member, I have this to say. A number of years ago, I moved to a foreign country. Got on eBay in that country and could not order anything, no matter what, it would not let me check out. I contacted eBay, AMAZING how little they knew, AND they were no help, every contact a different story as to why, common one was, "the seller does not ship to your country/sell to your country." WELL HELLO, I live there, do ya, do ya think, I MIGHT just know that? AND I was using a USA re-shipper, so I had a USA mailing address!

I always buy on eBay since I have never had problems with the purchases I have made. So I recommend it since it is affordable prices for the different products that you are interested in obtaining either for personal use or for different uses. And they warn you about different items that one has presented interest and of lower prices so that you can obtain them as well as the percentage of satisfaction of the seller.

Bought 24” tires for $1,139.96. Seller also charged my debit card $300 for shipping. Seller sent wrong 20” tires. Contacted seller, seller said, "Give them back to FedEx for return." Seller said they would ship correct tire. Several weeks later Seller contacted me and said they are out of stock 24” tires and will issue me full refund. Seller issues only partial refund and said there is no refund for $300 shipping. Contacted eBay. eBay promised me in recorded call full eBay Money Back Guarantee and said if they can’t get Seller to refund 100% that eBay has a fund to refund me my remaining $300.

As a seller you will shunted out at any minute without reprieve, you will never be informed of the goings on and when you do try to understand they are worse than the bureaucratic government organisation. (You can run pillar to post and be told I quote "I am not in charge please contact someone else" no wonder other platforms are doing much better than them.

eBay is terrible. eBay kept blocking mine and my friend's eBay accounts for no reason and when we asked why they said that it was confidential. Then they said that I was banned for life for asking why my account was suspended when I got a message from them, to ask them why my account was suspended so that I could get it reinstated.

I purchased an item that I did not receive & after no response from the seller contacted eBay & PayPal & neither was of any help in getting me a refund of $100. I called a dozen times to both of them and they each said I have to work it out with the other. Are you kidding me? I feel like I was scammed and stolen from. I have closed my accounts and will never use them again. Very disappointed. POOR POOR SERVICE!!!

Sold china and shipped to California. Same buyer bought 2nd china listed for sale. Filed damage claims on both. No pictures with second claim. Buyer demanded excessive $$ for refund. Third china listed for sale was purchased by first buyer's neighbor. Strange, right? Two shipments both damaged, strange right? What are the odds that two people living in Los Angeles living next door to each other would bid on same china?

Listed a food truck for sale but it didn't sell after 30 days. Was relisted again but eBay charge my bank account $1220. When call them they said that it was a mistake and that I have to wait up to 14 days to get credit back the money they stole, I was charged $178 in overdraft fees. Then 2 weeks later I received an email from a an eBay buyer asking for my address so they can see the food truck before committing to bid but eBay again charged me $320 assuming that I sold the truck outside eBay even that the truck didn't sell until now. So beware. eBay is stealing money from its customers.

Sold a item and was billed for 17.50 commission which is fine. The money went straight to PayPal. No other options given with a 10% charge not disclosed and the balance was not available until 21 days later. I tried to pay 17.50 bill for 2 months. A dozen phone calls later with my credit card it would never be allowed to process with eBay's website. They would say turned down when money was there. eBay was sending me threats of being sent to collections so I made payment finally through my bank account against my better judgement. Then after 2 weeks my payment was returned to my bank or not processed.

I ordered 3 items from 3 different vendors. Items were sent to wrong address. I never received them. I have attempted to contact seller, but with 1 email a day, with irrelevant responses. Have not got my money back. When you purchase it takes seconds for that money to leave your account, but it takes an act of God for a solution to a problem. eBay is a rip off. They are worse than Craigslist. At least on there, you have a phone number and a person's face, so you can track people down. Here eBay dictates it all, except for when there is a problem. eBay needs to go down.

Not Helpful at all, kept talking over me and acted like the manager when i asked for one. I also told him that i wont be shopping at ebay no more and he did not care at all and admitted it. Said he is the only supervisor available and i can only contact a real manager sometime next week. Item showed delivered and he appealed the case because i did not provide signature confirmation,that was never explained to me and now im about to loose out on A LOT OF MONEY.... A LOT.

Upon ordering ** pills for IBS, I had concerns about the product being in blister packs which were recalled by manufacturer. I sent in two separate requests but no answer. Instead they put the order through my credit card. To top it off they put a window of six weeks from Fresno, California to Vancouver, BC. It is impossible to contact them by phone and as eBay also refused to contact them, I am out close to $100.00 Cdn. I will never use eBay again. There appears to be nothing to govern them.

Sold an item in good faith and posted. Money held by eBay for up to 21 days. You have to call up to get funds released!!! Supposedly it to aid security. Nah cancel account. It's a pair of shorts. 21 day payment!!! Don't make me laugh.

I bought a hammock stand, was home at the time of "delivery", never received it. Saw it was supposedly delivered and immediately called FedEx who said they would send the driver out to find it. They never did find it. I opened a case with eBay, told them what was going on, FedEx requires the seller to open a full investigation. Seller said the item was delivered, and eBay closed the case without talking to FedEx. I am out $70. I have been an eBay customer over 5 years. This is insane. I no longer trust them.

eBay lists their 100% guarantee on items they do not cover - actually they bailed on their guarantee even though I was clearly scammed. Dont trust them - they won't help you, just shop on Amazon because it is safer and cheaper in the long run.

I buy everything on eBay from clothes to phones and accessories, and even car parts. We get great deals, fast Shipping, and most of the sellers are trustable! I would highly recommend this website to anyone that does not like to spend their days shopping in stores! It's so much easier to just download eBay and shop right away!

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

eBay has great quality military clothing, caps. I have ordered several times from eBay, always having excellent results with whatever I ordered. Great shipping, many with free shipping and relatively quick, and great quality. It's a great place to shop.

It seems that eBay is allowing dishonest people to steal items and does't help the seller. This may be part of a dishonest scheme that allows people to purchase an item through eBay and the day it is delivered they stop the payment on PayPal. eBay instructs seller to contact PayPal. The stopped payment starts a over 70 days dispute on PayPal. After some time PayPal informs that the buyers financial institution doesn't will release the payment.

Don't get involved with this company, they take your money, along with PayPal they're partners in crime, and sit on it making interest until you scream, then you wait a while longer before they eventually say... "We need more information???"

Between sellers bidding up their own items to scammers taking your money and not sending the item purchased, eBay is a joke. There are very few, if any, checks and balances in the company. Will never buy ANYTHING from eBay again.

I had issues adding pictures and responding to a potential buyer. After an hour of trying to fix it on my phone and computer I called into the company. I was put on hold for over 30 minutes and was told to try again in 24 hours. No one was going to call me back or anything, terrible customer service. The gal finally after 45 minutes realized it was because I has sent a counter offer to a potential buyer, shouldn't she have know that immediately???

First off I buy over $400 in dog food every month, and when I ordered 6 bags from one sell for just 200 bucks. The seller gives me the wrong tracking number, this tracking number states it was delivered to someone else. Called UPS to find it wasn't delivered to my house and that the package was 4lbs. I ordered 6 40lbs of dog food. When I explained this to eBay they said, "We have the tracking number and it says it was delivered so we can't give you a refund." The original seller never replied to me at all. After many calls and hours talking to eBay I get them to open a ticket for it. They say I have to call the cops and file a report. I file the report but eBay says it was too late that they gave me plenty of time, that they can't help me. Well if I could I'd give them 0 stars - just worthless. They let someone steal my money and they couldn't even care. Well I won't be using them ever again and I suggest no one else does either.

eBay cut my seller's account off because someone tried opening an account up using my address. They will not overturn it. Wow. I called customer service and even spoke with a supervisor. They will not turn my account back on as a seller. Byebye eBay. Welcome Amazon.

I am a five star rated seller on eBay. My name is chosen one I am. I have a perfect score on eBay and I read for many many years how eBay has robbed customers and I have read a lot of very bad reviews about you know how eBay robbed that the seller so here is my story. I sell Vintage Navajo lot jewelry. I sell in six sites so what happened was is our buyer thought of Vintage Navajo lot cuff and they wanted to return after probably 2 to 3 weeks. I do not receive returns unless the item is damaged and the reason for for it was weird. It doesn’t have patina. Well they had 11 pictures to look at and this jewelry business was closed for 25 years. This Jewelry was in the cases for 25 years so when I got it it was 25 years old!

Today I cancelled my eBay account, cancelled my Paypal account and blocked all my employees from both sites. Not only did I do that but I called my bank and CC company and blocked any future transactions from Both companies. As a Consumer and seller I spend a minimum of 14K per year on eBay & Paypal. I am now going to give Amazon all my business even if it costs a few dollars more.

Ordered 3 motherboard kits with CPU and RAM, opened a case, tried to solve it with the seller (DNA outlet) but the seller (DNA outlet) contacted eBay and closed the case. My negative reviews were removed, “DNA outlet” still has 100% positive reviews and I lost 150 pounds because eBay favours the sellers because they pay percentage from sales maybe. There were a couple more negative reviews for DNA outlet and now they are gone.

I had a bad experience with eBay years ago and hardly ever used them. Decided to buy some things and made an account with my Gmail to watch some items. I paid for everything right away with PayPal, nothing was outstanding. Few hours later they cancelled my account for no reason. I called and they said they do it to all new accounts with activity. No one could tell me where it says they would cancel all my orders and refuse to help me unless I give them all my information and a credit card. No, I paid my fees, with PayPal. They had no reason to suspend my account and take a bunch of money from me. Glad to see their company is going down. Hope something better takes its place.

Terrible service. Got gypped out of five dollars. And talk to management and they were rude. I would suggest to anybody looking for auto parts or anything through eBay stop ordering from them. Go to your local people. Give them your hard-earned money instead of these people that don’t deserve it.

April 13, 2019. I am from Montreal Quebec Canada. I purchased a simple 10.00 US item April 1, 2019 from somewhere in Ohio. After paying for it with my credit card, I had to pay an extra 15.00 US for shipping this 8 ounce item. It is now 13 days since the purchase. eBay cannot compete with Amazon. Amazon can deliver in max 2 days and free shipping with Prime. Well I learned my lesson. Goodbye eBay.

I am a new user to eBay, trying to sell a few of my father's belongings as he passed away last August. Since I'm new, I am not familiar with their policies. One being that having been messaged by a buyer asking to meet in person to view the product that they would be buying is apparently a huge violation of policy. This was something initiated by the buyer and I went along with it until eBay notified me of it being against their policy a week later. After that, I cut contact the with guy and told him he'd have to pay through eBay. He didn't end up buying it so I sold the item to someone else through eBay.

I have had a very positive experience with eBay until lately. Somehow my "secure" account password is being changed and I am not doing it. I checked in another way and changed my account password today and again it was changed. In theory this should not happen after I changed the password within seconds unless there is something else to it. My theory on the 'it' is this: I have had trouble with a disreputable 'religious' group hq'd in Salt Lake City, Utah for almost 30 years. And I believe this company is owned by them. Disreputable people in many of my dealings with them outside of eBay, now maybe even eBay is affected.

I ordered the above touch-up hair color product more than two months ago and never received it. According to eBay (and the seller's information) it was delivered - but it never was delivered to me. Based on eBay's policy, if a product is not delivered or was lost, either a replacement or a refund is due. According to eBay customer support (after the seller stopped responding because he said that the tracking number showed it had been delivered), their investigation - which took all of 10 minutes - showed that this product was not eligible for a refund and the case was closed, period. In order to reopen the case, I would need to send them a Police Report (seriously) or some other information that is impossible to procure.

I've been selling with eBay for a while but the past few transactions have just been completely unfair. Someone bought a brand new Waterpik from me and left me a good review. Three weeks later they decide they didn't want it because they "couldn't figure out how to use it." I kindly said it's been too long and they've USED the item in their mouth so I can't accept a return. Well of course they opened a case and eBay ruled in their favor. Now I have a nasty used and damaged item. This isn't the first time I've dealt with an awful buyer that just wants something for free and ends up returning the item damaged when they don't get what they want. eBay does not care about their sellers, especially small sellers. I am DONE using them for buying and selling.

It's not bad enough eBay is overrun with counterfeits, fakes, pirated media, and fraudulent sellers as well as deadbeat buyers... It's not bad enough that with changes to the seller feedback policy over the last 10 years sellers can no longer even leave a negative feedback for outright deadbeat buyers but have to endure negative feedback for buyers who get second thoughts but want a refund and to keep the merchandise... It's not bad enough eBay has decided if you aren't a business and are a private party like me selling less than 25 items every six months they can interfere with your sale and withhold the money until you have shipped the item to the buyer - in direct contravention to the first rule of a sale... It's not bad enough they force you to accept their shipping rate estimates which are often wrong and force you to make up a difference out of pocket... No.

They like to change delivery dates to give sellers more time to send out packages after the first initial GUARANTEED delivery date making it harder to track your package and they are not very friendly or helpful in locating or returning orders that were messed up, Received broken, etc. Buy at your own risk! They tend to side with the seller 9 times out of 10 on disputes about late or broken packages.

I sold a jewelry kiln on eBay and eBay forced me to accept the return. I received the item back completely ruined. eBay seller protection states it protects you again items that have been used and damage. eBay did reverse the division in my favor. I was told I would get a full refund for my $400 item by two different customer service reps. I only received half my money $200.

Don't sell on eBay. They will not have your back. I sold a new pair of boots in the box in perfect condition. The buyer said they were too big, even though the listing clearly stated the brand run a size larger, and when I got them back the tissue paper protecting them was gone and they were all scraped up from being shipped that way. I contacted eBay immediately. The policy is all item must be returned in original condition and packaging. They put the case on hold and said I could offer a partial refund. I did and the buyer agreed but I couldn't do it through eBay, so they told me to do it through PayPal with my balance or bank account.

I had an awful experience with eBay selling Department. Sold an item, the shipment was extremely expensive almost 300% over the cost of the item. Got the best deal for the buyer and just charged to what she had to pay, not adding any cent to the shipping charges. eBay charged 10% on shipping fees that I paid cash three weeks before when the purchase was done. They have all the selling fees hidden on the selling docs but they are not able to tell you how much they will charge if you sell the item through them. Exactly like going to the hospital and after three weeks you get your bill. Never again. This practice is insane. 25% of the price of an item.

I have been selling on eBay for a number of years and overall I have had a good experience, however I have encountered what I can only describe as a thoroughly dishonest buyer. ** purchased a brand new pair of Skechers boys shoes on the 2/3/19 and then 3 weeks later she contacted stating that the shoes were faulty, the photographs showed a pair of shoes that looked like they have been worn in a war zone and clearly her child had wrecked them. She was trying to get a partial refund but I refused as the shoes were all but destroyed, I took this up with eBay and asked them to intervene.

eBay and PayPal stolen from me more than 30k. After I sent the item, customer charge back credit card and I lost all the merchant and the money. PayPal and eBay just did nothing. I move to Amazon and I making good money there. Stay away from that **....

eBAY has horrible customer service. They claim to have a "Concierge Service" to assist buyers. However, that service sucks! I have found them to be unhelpful, rude and generally inept. Ebay allows sellers to send different items than what the buyer ordered. If you experience this, like have have with one seller multiple times, Ebay does nothing. They won't contact the Seller and tell them they need to send the items you purchased. They make you wait for a return shipping label, go to the post office, and then within 2 days after your return is received by the Seller, will guarantee the return of money to your account. I have been an ebay user for 10 years, and their service imo has declined over the years. They are imho earning way too much money from even horrible sellers, to intervene to make sure your experience is positive and that you get what you purchased. EBAY SUCKS!

I discontinued my buying with eBay because their policy sucks! I bought an item from a seller on March 22nd and the item suppose to be delivered on March 28th. It had been 4 days and I didn't receive the item. Here on April 2nd I called their customer service and she told me I had to wait another 4 days and if the merchant don't answer I can get my money back on the 5th day! That's 9 days to wait for an item YOU paid for and I will no longer shop with eBay. My shopping will be at amazon because you get your money back in a day or two!

Even when an item is described to a T, they still will let a fraudulent buyer try to send it back. I just wasted over an hour of my time getting nowhere with a customer service rep, a supervisor, and a manager named Melvin. I'm pretty sure their names are made up. While getting nowhere with them I was constantly emailing the buyer telling them that the item is described just like the certificate of authenticity says with nothing else added. After a few emails I got the buyer to rescind the return. eBay doesn't even look at the listing to make sense of what the buyer is saying. This business is dying and everyone needs to move on. They are the worst I've ever seen and it's been like this for a long time. A place that only lets buyers leave negative feedback tells you what kind of company this is. So if you're a seller, beware, eBay does not care about you.

I’ve been selling my ancient coin collection on eBay for a couple of years, seriously selling for a few months. One of my coins was returned to me. eBay has been holding the “Final Value Fee” for this coin for no reason (that was given to me). I called customer service 4 times to get my money back. Customer service is usually someone in the Philippines. Every time I call to inquire about crediting me back the Final Value Fee for this coin I was told things like “I’ll be happy to assist you..." "I can help you with that..." "I understand your concern..." "I understand your frustration..." "I will be following up on that..." "We will have to appeal this..." "We’ll get back to you in 48 hours.”

Bought an article who didn't arrived, I left ok feedback, eBay removed the feedback and Paypal shows no traces of the transaction, il Giardino di maya seller is having lot of control...eBay worth 0 today, it's finished of finished. Only losers and cheapskates.

I was about to place an order with Divacos about a bundle of Clinique soaps that were for sale. There were about 5-10 soaps in a plastic bag and had white spots all over them. When I emailed Divacos about the spots, he/she (I suspect it was a she) sent a very rude message that if I didn't want it, don't buy it and that he/she was promptly blocking me from buying anything from Divacos. The only thing the eBay rep said was "buy it from someone else". Since then, I rarely use eBay.

I purchased baby stroller, high chair, and baby activity player over $400 recently from eBay. Delivery was 3/18/19 and the other 2 items on 3/20/19. I got a message that the items were delivered but as at now, I haven’t. I contacted eBay and FedEx who delivered the items. For about a week now, it’s being frustrating. They will promise to call but no one will call. I just hope eBay does something to help customers from losing our items by holding FedEx responsible for deliveries and drivers deliver items.

I started selling on eBay in 1998. I had built up quite the business. In 2012 I had a 3500 sq. warehouse, 8 employees and I was "grandfathered" in as I was told in regards to how many items I could list: No limit. Then came the corporate mentality. They claim it is "your" business yet dictated how you are to respond to customers, force returns down your throat and instituted the same rules to sellers selling pre-owned and new. That isn't apples to apples. Despite having an authentification I had paid $50 for, they deemed an item I sold as not authentic.

Here’s a site that used to actually facilitate a community where people could buy and sell respectfully. But instead it’s just trash. eBay allows buyers to abuse the return policy and the sellers. They did zero about a buyer who sent me threatening and insulting messages. Actually they required me to take a loss on an item I sold because of the buyer decided they didn’t like it, regardless of the item stating it could not be returned. In all fairness, I would have accepted the return to start with if the buyer didn’t insult and swear at me. Not only did eBay do nothing. But they don’t even have an avenue for sellers to protect themselves. Stick to other venues like Poshmark.

Any case seller appeal for buyer's case gets very high chance to lose money and defect rate so that eBay fee increases. eBay hardly listen appeal to maintain 1st decision. There is not many option sellers can do any unfair eBay judgement. I'll tell my case. Buyer missed to return one piece for an item. I appealed not to refund fully. Upon my Message to by buyer, the buyer never replies but eBay decided to refund fully. Buyer did not add return tracking. If I did not appeal to subtract amount for missing part, I might have not to refund and get defect point. So similar case, I would not report as I received when buyer missed to upload, then eBay handles it later after limited timed window passed to return from buyer. eBay customer service always tell out of point too much. They don't know about eBay.

I would leave zero stars if I could. I'm disabled. Made a purchase for 150$ received the wrong item and it was damaged. Was hard to return. Upon returning I realized I no longer had access to the account so I lost out on 150$. I spoke with them and the seller and PayPal all would not help me. So I lost 150$ and a lot of time and headache. I will never use this company again to save my life.

Let be upfront. I hate Amazon with a passion and do everything I can not to order from Amazon or anybody that sells on Amazon. So I have been using eBay who is in competition with Amazon for my items. So the last couple of items I have ordered arrived and to my surprise it came from a Amazon fulfillment center. My blood began to boil! I called eBay to be told that you have to ask each seller if they are a drop shipper for Amazon before eBay will do anything. They don't have to advertise that they are selling Amazon stuff on eBay and eBay is wondering why they are losing that battle. To top it off, these parasites for Amazon are adding a couple of dollars on each item simply for posting it on eBay then ordering it from Amazon but using your address to have it shipped to. Back to shopping in stores for me.

Beware of eBay's, he protects his sellers more than he protects his buyers. I purchased an item as slightly used and when received is perfectly a used or for parts only item. Nowhere in the description it said that the item was missing parts and that the items was damaged. Moreover, it didn't said that the item had a strong smell of smoke. When I contacted eBay to dispute the items description, eBay denied my case claiming that the description says that the item was used. Like I said the item said "Slightly Used". It never said "Used".

eBay went all the way up to corporate to state that they think I made a transaction off eBay and are charging the amount in the message system of 10% of $7000 or $700. In other words they can claim anything and if they do not find in your favor you owe them that money otherwise this happens (mind you this has not happened to me yet but it does to many). (1) Collection agency. (2) They ruin your credit. (3) They hassle and call you. This is basically stealing of money. Also eBay changes all fixed price day listings (3-5-7-30 days) to good until cancelled which is a money grab by eBay since people will forget when relisted. Without going into detail eBay will make a killing from this decision that had started this month March 2019.

Checkout took more than 8 hours. Process extremely customer unfriendly. No way to contact eBay directly. Either by phone or email. Customer service is in the Philippines & even they don't know how to contact them. Absolute terrible business practice.

A seller of diamond stud earrings described as 4 carat D VS2 is a scam artist. I received junk earrings with one being fractured filled. The diamonds were actually L I3. Junk. I complained to the incompetent idiots in the call center at eBay who referred me to PayPal. They are more a scamming unit than the seller of the earrings. PayPal claimed a full refund if I mail the earrings back to an incomplete address in Israel.

I had been watching an item for six weeks on eBay. I sat and watched the time expire at which point I was low bidder. Not so, up pops you were outbid. What? How could I be outbid? Time had expired. I contacted customer service and was told there is a time delay on the site. How could that possibly be fair to the buying public?

I have used eBay off and on for about 10-12 years. During that time I had seller slow roll me past 45 days. It took about 2 weeks to get the product. It stopped working in two weeks, I sent it back, it arrived at the seller in a week, he took two weeks to get a replacement out the door and it took two weeks to get to me. This replacement stopped working in one week, the seller offered to send a replacement, said I do not want a replacement. I want my $600 back. Dead silence from the seller in Canada. I never received a product or my money. PayPal, eBay and my credit card said their policy was after 30-45 days (depending upon who I talked to) they would not refund my money.

eBay is allowing international sellers to sell jewelry that is completely fake. When I discover the jewelry was not real within a few days of it being delivered I requested a refund. I was told to mail the merchandise back which I did and turned in the tracking number to eBay. I was denied a refund. I do not have the refund or the merchandise. This is completely unacceptable. I appealed their decision and they still denied my refund with no explanation. From the looks of the other reviews there's plenty of people this is happened to. Beware. Pay a little bit extra and shop with a reputable company.

I have been injured and deceived in connection with transaction on eBay. The buyer (**) chose the economic parcel as a form of delivery despite my proposals to select the priority shipment due to the long delivery time. Now I know that he deliberately did not choose the priority shipment. The economic shipment from Poland to the USA was transported by sea, which takes about 7-8 weeks from the moment when the shipment will leave the country of posting. On 03/02/2019, the buyer opened a dispute on eBay due to non-receipt of the goods. I want to point out that the tracking number of the shipment was obviously entered into the system and showed that the shipment was sent from Poland on 28/12/2018. So from that moment delivery time is 7-8 weeks. Of course, I wrote about all the details and delivery times both to the buyer and eBay service.

I spent over 10k on a Bobcat. eBay said over three different employees, "No worries, you are guaranteed and backed by eBay." All lies. Now I am out of money and jobs I cannot do. I need help but eBay won't honor what they said and told me. Now what?

Was with eBay for many many years going back to 1998, got divorced in 2017; Thought I would give eBay another try with my own account. Recently listed 10 items. Since there are limits of how much you can list for new accounts. A buyer sent an offer to purchase an item for $186; was excited. Wow just a few days in someone is buying something, plus I really need the money. Customer never paid, after a while eBay sent me an invoice for the 10% fee of the product, yes I said 10% so if the customer did actually pay no profit for me. Hard to mark up item and compete with other sellers. I called eBay, spoke to a guy at length, and complained, and he assured me there will be no charge to my PayPal debit card, but yesterday. My PayPal debit card is negative $40; I called this morning hopping mad. Yes they resolved the issue so they say, but this negative $40 charged will remain for 2 weeks!!!

Do not trust anything eBay says. Because they are fraudsters and they are not there for the customer but their pockets. I guess they are in cahoot with the sellers. I bought an LCD screen online and according to the seller, he has sent it. But I never received the screen and I have been sending emails to the seller but never receive the screen. I reported the matter to eBay and they said they did an investigation and they can't give me a refund and if I want one, I need to get a police report. What kind of **, is that. I thought they were the online police between the seller and I. And how ridiculous does that sound. How the hell would they write "money back guaranteed" on their site and when it's time for a refund on a product, they have all excuses. Please don't shop on eBay Because if you don't receive your product, you won't get your money back. They are fraudsters... All I needed was a screen and they can't even make the seller sent me one.

eBay by far the worst place to buy anything, is the equivalent of a junkyard. In fact it is worst than a junkyard, it is an out of control place where anyone can advertise falsely and put up fraudulent ads and lure the unaware consumers into buying products based on lies, sure you can return and get refunds but, what about your time that you have to waste because the company's unethical practice, because they do not assure that sellers are held responsible so that they do not advertise falsely, but they don't and therefore sellers can advertise falsely. The consumers will suffer the consequences of their fraudulent acts.

I have sold on eBay since 2015 and not really ever had many issues. eBay is now forcing FREE returns down sellers throats. Buyers are opening so many FRAUDULENT returns and eBay does nothing about it except force the seller to eat the entire cost. The more buyers open fraudulent returns the more fees sellers are being FORCED to pay. Sellers will have to pay 40% yes I said 40% more fees because of buyers lying about their returns. I understand if a seller is wrong we are wrong. But eBay doesn't even want or will take proof from a seller to prove the item is as described. Pictures of measurements are listed but buyers say they are wrong. Ummm they are clearly in the pictures. How are they wrong?? eBay responds well buyer opened at INAD so nothing we can do. I cannot wait until my subscription is up so I can close my store and account!

I buy from $1000 to $12,000 worth of items on eBay since 2014. I didn't know that my honest reviews were getting deleted by eBay. I only left a couple of negative but honest reviews on the seller's page after they rip me off like sold me broken phone or something, and when I checked on the seller's page the review was deleted and the seller never refunded me the money, so I hate eBay for doing that. I really don't have time to call them and complain for 1 hour, I am not saying dont buy things from them, but eBay customer service is going downhill.

So I been with eBay about 2 yrs and made about 700 purchases from them. So today they had a 15% coupon off on a item so I applied. The coupon it took it off I must of by accident hit the check button that removed the coupon so I called eBay right away. I was on the phone with a rep for 1hr which finally transferred me to a supervisor which tried lying saying that, "You could not use it on a purchase from a auction" which was a lie. I seen the coupon apply to my order with my own 2 eyes so I said I just won't buy from use again. All the business I do with them and they would not grant me my 40$ coupon after all the money I spend with them and when I told her she was going to lose a good customer over 40$ she told me, "If that's your preference, then that's fine." So guess what. I will never spend another dollar on their ** site. Not to mention as many times as I won stuff and sellers would not send you your item if they dont like the price.

BEWARE of eBay SHARKS. After I paid for some items that I purchased I saw the ad on the trailer page labelled: "People who shopped for this item also looked at", then followed by several ads. Among them I found the Dremel Workstation for $67.94 with FREE POSTAGE. As I am in the market for one I felt it might be a good buy. Going then to the full ad and I find that there is a $16.50 postage charge, even when the ad states FREE POSTAGE. This will get the Shark an extra $16.5 which bring the total to around $84.45. Found other ads with free postage for around $70.00 to $78.00. Free Postage.

I've sold and bought on eBay for more than 25 years. They just keep changing the rules for sellers. I can't make money anymore because they make me pay for returns, even when the customer is misusing the return policy. I quit.

My card information was stolen in this website!! DO NOT ORDER FROM HERE. I'M BEGGING YOU!! One transaction for $155 and another $130. Please do not order!! This website is terrible. It has no buyers protection.

Three times in the last 6 mos. I've tried to purchase something from eBay. Beware! this site attracts every scammer in the world. Selling without inventory is one of the favorite plays. One given fact, they'll take your order and your money, no problem there. What happens next can go a couple ways. Either they'll ship you a substandard overseas knock off, or you'll be in for a long wait while they accumulate enough sales to place an order with their vendor and then maybe get around to shipping to you. Months will go by without your order. Sometimes the seller will communicate urging you to be patient because it's in transit etc etc. but most often you'll have to resort to fighting for a refund. Apparently there is little or no oversight on the part of eBay for who or what is using their website resulting in exposing buyers to every kind of scam imaginable. I for one am finished with eBay.

First time selling on eBay I got into a scam. I called CS support and agents tossed me between departments and gave no solutions after days of debate. I decided not to sell and stick with being a buyer. This time I bought from a seller who enrolled in Global Shipping program, charging me unnecessary import fees that are not required by the country of destination. I called CS again and dealt with an agent who kept cutting me off and ridiculously attempted to ‘educate’ me on matters of taxes and duties, when he himself could not make clear differentiation between import and export fees (seriously, hear yourself dude). Have I been a more experienced buyer I would refrain purchasing from any seller who uses the global shipping program. It does no one good, but allows eBay to make tons of money out of it for all those little fees they collected here and there.

I've been on eBay for 19 years as a buyer and seller and have tipped the scales between the two frequently. :) People are always quick to leave bad feedback for eBay... and I'm sure there were times in the past that I would have too. HOWEVER, they have improved by leaps and bounds on customer service and support. The support staff is knowledgeable and has been trained very well. In past years they would route their CS support via India and I had trouble understanding thru heavy accents. This is no longer the case. After having more options as a seller available, I can say that I appreciate eBay more than in the past. Ebay versus Tradesy: eBay is the winner (faster payouts, better customer service and broader audience). Ebay versus Poshmark: too different to compare. Give eBay another chance. I did and the benefits are real.

If you are a seller on eBay beware!!! I've been selling on eBay since 2004 with over three thousand items listed with a 100% positive feedback rating and that does not mean anything to eBay... I sold a $1,049.00 Custom made Leather Interior Kit on Nov-15-2018 to a buyer and then they open a return case in eBay on 12-24-18 more than a month later claiming the kit did not fit. The buyer could not provide any details or proof about the fitment issue so the case was closed, but then eBay re-opened it, NOT THE BUYER BUT EBAY reopened it on 2/21/2019 stating (I've reviewed the details of the request and found that the best resolution is to ask the buyer to return the item to you for a full refund. Because the item was not as described, we're asking you to pay for the return shipping.). So long story short, the buyer saw a opportunity to commit fraud.

The tracking number provided by the seller (new zero feedback) went to another address in my town and had a listing weight of 0.9 lbs. This item weighs about 20 lbs. I filed a not received claim with eBay stating the facts verified by UPS that the item was accepted by a woman but not at my address and that there are no females at my address. In spite of the facts eBay sided with the seller because he provided a tracking number! Obviously never verifying any of the facts I supplied. My credit card company stepped in and credited my account, however I will appeal eBay's decision and just maybe a reasonable person will do the right thing... eBay's direction is revealing...

eBay as a whole should be shut down, they find every possible way to penalize sellers on there and take all their profits. Then when they penalize you and set percentages to where you have to raise your prices to compensate. Then you don't make as many sells because your prices went up. Then they penalize you because you don't make enough sales, obviously because your prices had to go up, and they take all your listings off so now you sell at all, forever according to them.

If you are a seller on eBay beware!! I sold a item and took pictures of the item I was shipping. The buyer states it had wrong tape on it. eBay sides with buyer without seeing any evidence of a fraudulent buyer and steals money from my PayPal account. Customer service is very poor and doesn't care about the buyer.

There is a seller on eBay selling fake antique art pottery, they are saying it’s Roseville Pottery from the 1940s, however it’s worthless fakes made recently in China. The worst part is that eBay has been told of this, warned of fakes, and repeatedly will not do anything about it. It just shows how eBay wants the 10% from a sale and will get it even if it’s a crime being committed. Buyer beware and beware of eBay, once again they prove they are a criminal enterprise.

I live in a resort with 1576 spaces. I ordered two items from eBay that were not received from FedEx because eBay did NOT designate my "space" number, i.e., street PLUS unit (e.g. #2-247) but only used the street address of the MAIN resort. With this 1576 units, the proper address with designation of street and unit is critical but tracking only showed it was "delivered" somewhere in the main resort.

Had been selling with eBay for years and only now have noticed how they have changed trying to satisfy buyers in this internet buying/selling market. Ebay does not care or support its buyers anymore. Company have became inhuman, unfair and hostile to sellers trying to please the buyers!!! Never thought it would be this way, had to sell some items to replenish loss of income due to the illness and one of the buyers bought an item and in a week after buying it claims through the feedback, not messaging it reaching out to me but also damaging my reputation as a seller and all because she thinks the item was not a size Large it was a size Small?? Difference between size L and size S is pretty big, all when the measurements had been listed in the description and under the details!!!

Extremely high seller fees and always favors the buyer on returns when the buyer breaks the item. Also you never get someone on the phone that speaks proper English. Also the return process is ridiculous!

I listed a dept 56 item as a seller on eBay. I gave pictures of all the items as well as listed the damage and took a picture of the damaged item. The buyer contacted me to let me know that a piece she received was damaged. I do not do returns but since she said it was damaged I asked for a picture and said that I would return it when I saw the damaged piece. She never did send me a picture. I doubted that she was being truthful because she never would send me a picture. Also, I overwrapped the 3 pieces and they were in bubble wrap, Styrofoam, a box and then other tissue.

I am a seller on eBay. I believe eBay is breaking federal law by over protecting the buyers to keep the profit high. I sold an item on eBay. I listed the item as nonrefundable. The buyer came after 21 days and claimed that the item is not working. By Law buyer has 3 days to claim full refund. Buyer is personable to make sure the item is functioning as intended in reasonable time.

I purchased an item in November, was shipped by FedEx, did not receive it. Neither eBay or the Seller made this right. I am very hesitant to purchase anything from eBay as I received no support. The seller, eBay and FedEx all refused to make this right. FedEx showed the item "shipped" in their tracking, but told us by phone it was shipped to an alternate address. I reported this to eBay and they refused to do anything. The seller also has refused. FedEx says that they would reimburse if the seller would file a claim. We are stuck in the middle with no product and no refund. Very bad customer experience with both eBay and FedEx.

My email and credit card was hacked in December 2018 after I noticed an Acer laptop was ordered through eBay without my permission. I canceled the order but the item was delivered with damaged open box with the seal broken, no packing slip, no return label. I have reached out to Coverwindowell (the seller), eBay, PayPal and my credit card company to no avail. The seller has not responded to any of my email attempts and the phone number of the company does not take any calls or messages.

You would think that eBay would know the difference of a ship to and bill to. I received a product that was partially damaged. Did not have eBay account and sent 19 emails to the seller. After 5 calls to eBay found out I needed a temp account to contact the seller. Took over a month. Sent email and two days later eBay said they could not send email due to privacy issues. I could not get a response from eBay as to what policies were used to not send email. I have decided not to use eBay for any future purchases.

eBay refused refund on defective top even as seller was willing to give me the refund on athletic wear that arrived with fraying seams that I never tried on. eBay insisted I return the product (China) even as seller was not requiring the return. Could not wear so trashed and no refund so money down the drain!

I purchased a Microsoft Office Professional Plus 2016 (Brand New) - 1 PC Install from a seller named "dealventure" on eBay back in December 2018. They sent me a product key (Product Key(s): **. I was ale informed I would get a disk, which I never received. Still have not received it after multiple requests. I followed all the installation protocols. Since the start, each time I opened the program, Word asked me for an activation key. I usually clicked "cancel" and was able to proceed with my work. It's now February 2019, and the program stopped working and I getting the message that the product key has already been activated the maximum amount of time allowed for that key.

In the past several months I have returned many items purchased with various sellers on eBay. Ordered mint green sheers, received robin's egg blue, ordered 6' full length led light curtain, received 2' icicle lights, ordered particular Barbie dresses and bathing suits, received others that were totally different and listing did not state the item (s) would be random.

The issues with eBay these days are on both sides. As a seller eBay dictates every aspect of a sale. You can sell a broken item for parts or repair. The buyer can ask for a refund and eBay will force you refund even if your item is not returned, even if it is stated no warranty and that it is an as is sale. If you don't agree they will take the money out of your PayPal account which they own. If you don't get paid through PayPal they will take it out of your selling account by billing you for it then taking it out of your bank account... This are driven a 60% decrease in sellers on eBay over the last 10 years.

Seller "greatdealauto" has return policy on description page of a Nissan Navara d22 headlight that does not state any return timeframe. Seller accepted return after stalling the dispute by asking for photos and me to make adjustments that could never help the problem. Item listed as for Navara d22 but illegal to fit on one as it is the variant suitable only for the Nissan Frontier from America because seller has used images from other seller that has Au version, dropped the price by a few dollars and is stealing business from legitimate seller. eBay cancelled my refund because they claim I had 14 days to make the return according to their return policy. What policy? I didn't purchase from eBay but a seller that stated their return policy, and had no reference to any second return policy. i couldn't print the emailed postage label while working 6 days and 75 hour weeks and get to a post office.

I sold the DS game and the bid end at 01/16/2019. On the 02/18/2019, the buyer wanted to return with reason that Missing Part.In the description it indicates that the box is coming, however neither the manual nor the cover arrived. En la descripción indica que viene la caja, sin embargo ni el manual, ni la cubierta llegaron. It's over a month so no refund.

I started to sell on eBay and any time when I had an issue as messages from buyers not coming thru, abusive demands from buyers and not the last overnight changing of policy, eBay didn't care, hours spent on the phone, useless customer support who not even know well their policy.

I made a offer on a item. Seller accepted. I paid. Couple hours later he cancelled the order. It's been over a week and haven't received a refund and have been repeatedly lied to by customer service which under the law is FRAUD. Do not do business with eBay. Could take me months to receive my money.

I ordered from an eBay seller and received a decal with dolphins and I ordered one that was space for my grandson's room. I contacted the seller and he requested a picture which I sent him. I offered to send it back if he paid shipping. I have not heard from him since. I will never use this site again and would advise others not to use it either.

I sold an item on eBay for $2000. Unfortunately, the buyer failed to pay for the purchase. I contacted eBay who opened a case for me. After a week, eBay charged me their commission for the sale, which was $200. I spent an hour on the phone with them... One rep telling me that it will take up to 40 days for the money to be refunded, then saying that it is not eBay's problem, and that I would have to get in touch with PayPal, and if any overdraft charges were incurred, I would have to pay those fees out of pocket. Bottom line - I am getting punished for trying to sell merchandise that the buyer chose not to pay for. The worst, worst, worst customer service. I will be bidding eBay goodbye, and moving on to Amazon to make my purchases/sales!

I purchased a meter from wowpartspro, eBay merchant. They sold me a defective meter. I initiated a return. The merchant asked about a hundred questions about the item. Now they want me to provide video evidence of the defect in order to start the process. Amazon's return policy is so simple that’s why I prefer to shop there. It is as if you are being interrogated by the police for committing a crime just to do a return.

This is my 3rd negative experience. It appears decisions are made in seconds with no real consideration by folks following a script but not common sense. There are no explanation for reasoning or justification. There is no way to speak to a live person. Unfair return policy, worthless appeal. My advice use only for items where you can afford to lose your money or item value.

A friend recommend I use eBay to sell as I downsize and pay bills left by a hoarder ex. Taking that advice was the second worst decision I have made in my life. First couple of sales went great. Then on a big box of CB radios (expensive to ship), eBay randomly decides to "hold" the payment, "to ensure the buyer gets good service". What?! What eBay doesn't see is that buyers are the *seller's* customer and *sellers* are eBay's customer.

I purchased an a SoClean Sanitizer machine - paid for it - got an email of confirmation and date of delivery with tracking number and 3 days later got email that it was mistake. They would contact seller to make them send item as ordered and get back to me in 3 days. Never heard back.

I bought a carpet shampooer. It was 120 volts so when plugged in it burnt out taking out the power in my home. All items on eBay come with a 30 day guarantee but if you buy the same item from a reputable shop you get 2 years warranty where they will repair or replace. eBay is a false economy. Please don’t find out the expensive way. The item I purchased was a Bissell shampooer model 1887.

Every car I have tried to sell on eBay auction the buyer buys and does not contact or pay. eBay does nothing to stop this. I just sold a Hummer 3 times on 3 different 7 day auctions over a month span. All 3 buyers never contacted or left a deposit. Now what happens is eventually it could sell whether it's 3 times 10, or more but when it does it's usually thousands less each time until you lose a lot of money. You cannot leave a bad review for these horrible buyers to warn others. eBay after filing for a credit takes their time. Usually I've paid a big bill by the time they give any credits. This is a very regular occurrence in fact every time. I know for a fact over the last 6 plus years eBay has robbed me from a lot of money. Honestly eBay is by far the worst company I have ever dealt with. The only auction I have ever seen where a buyer can buy a car and walk away without any repercussions... just a slap on the wrist.

I sold an engraved pocket knife on eBay to an international buyer. I normally turn off the international shipping option on my listings but must have missed it this time. Anyway, the pocket knife which I sold is pretty rare (unique, in fact) and I had a matching piece, slightly larger. So I reached out to the buyer, whose email address I received from PayPal (this was after PP separated from eBay, but before they turned off the email share feature) and they said they'd like to purchase my larger piece as well. They sent me some cash and I packaged & mailed the knives together.

eBay now has so many scammers selling from countries that have no rules in place (a seller in China can get booted off eBay for selling violations, and have a new account 5 minutes later), that they can't even be bothered looking into the details or protecting the buyers that actually do follow the rules. Want to spend $30 for a $2.00 plastic/resin/piece of junk...buy it off eBay! And don't bother opening a claim. I've actually been told. "Ohh this guy is a power seller, we can't do anything about him". They aren't interested in fair and honest policies, or even enforcing what policies they have. As usual, the bottom line is the almighty buck.

I ordered a bathroom cabinet storage free standing with shelves in January 2019. My order came but didn’t come all in box just shelves so I tried to contact eBay. They replied they will help with the return with the seller barefoot-run. Well a lot of emails from the seller. eBay didn’t get in touch with me about returns or refund of 18.95. No return slip. No emails until February 16 2019 3:19 am. A email stating, "Your return is closed. barefoot-run (1883)," and eBay never sent any return slips. Nothing was in the box either but the shelves.

I am a Social Worker who works with severely mentally ill people and do not have money to burn. In order to pay off bills I decided to sell my Surface Studio desktop computer on eBay for $2,200. When a buyer purchased my computer I factory reset it, tested it to ensure it worked perfectly, and shipped it out to him. A week later he informs me via Ebay that he wants a refund as he is saying that it does not work. I have been scammed by people on ebay multiple times. I was afraid that this guy was going to take my working computer and swap it with a non-working similar Surface Studio as they are very expensive. I asked that he provide screen shots or a picture or two of the error screen and serial number as I knew what the serial number was. He provided nothing to me and after a few days I put in a complaint with EBay.

I don’t know why eBay has a USA only option, I always click that and it seems anything coming out of L.A. or city of industry is just another overseas seller tricking the system and selling fraudulently on eBay... But yet eBay lets this go on. I purchased an item that did not fit what was listed for a Yamaha R1, filed a return and because I didn't click the right reason they wanted me to pay shipping for return (always click item not as described). Here's the kicker the seller wanted me to ship back to China, so after 4 or 5 calls eBay sided with me that I don't have to return to China and I will get a refund. I still feel like it was a waste of 2+ hours of my time for a 33.00 refund when my shop is 95.00 an hour. Last time I buy at a customer’s request off eBay and will never buy from crazyqueen-2016 again.

I need to re-feedback the seller, 2009shoppingmall (156446), but it is blocked. First, 2009shoppingmall (156446) deceives consumers by fake description of her products, such as, she calls a toy room divider as a room divider. She deceive consumer by take advantage of that Chinese is not familiar with inch and feet. Second, she deceives the buyers by buying reviews. In fact, it is not really buy review. She just lies to her buyers that she would return some money back if they change their review to good. But she does not return any money after buyers change the review. Instead, she just block the review access, so the buyers cannot re-change the review.

I had not been on eBay in a while. As the reviews shows it has been sliding downhill for years. However I needed to sell a gaming laptop so decided to jump on my old account and ignored the voices in my head telling me it was a bad idea. Of course the scammers came on hardcore. The final bid was an obvious scam, using a ghost account and a hacked account. I instantly canceled the order and requested a closing of my eBay account. I knew better and I was stupid for even trying. It is just a hotbed of scams, hacking and criminal activity. The whole platform should have been shut down years ago. The code is incredibly outdated and feels like the whole venture is on autopilot now just raking in fees. They do absolutely nothing to stop the flood of obvious cybercrime.

It is very unfortunate but the reality is that the sellers on eBay will always get the short end of the stick. eBay more often than not will side with the buyer and you will end up with a broken item, exchanged item or simply buyer's remorse. On top of that eBay makes it really clear that if the buyer wants to return the item as defective they don't have to pay to ship it back.

They've known the item was a fraud and not only do not remove the seller who scammed me but won't even STEP IN until a week later. eBay is a sham who doesn't care, about their customers or their money. Don't gamble your money with eBay. Go to Amazon.

I have A1 credit, my credit score is >800 but eBay only gave me a $300 credit limit. I have over $10,000 on other cards. I paid my card off weeks early and they still wouldn't release my funds so that I could make more purchases on eBay. I literally cannot make any purchases with the card. They told me I have to wait 4-5 days after payment before they release another $300. It's like I'm waiting on an allowance like I'm a 10 yr old. They entice you with the 5x points on purchases but they make it impossible for you to reach the amount needed to acquire it. This seems very discriminatory. Their ethical and legal practices need to be looked into. This card is literally useless. PLEASE don't waste your time and efforts on the eBay Mastercard.

Updated on 3/05/2019: I listed an item for sale on eBay. The only activity I got was from scammers, which fortunately I did not get caught in. However, come the end of the month I received an invoice from eBay for $299!!! I never sold anything and they know it because I never received payment and I copied them on all the same emails that I received and yet they still billed me for some random amount!!! They have no customer service and when I try to cancel or report the non payment I get a "Page cannot be found" error. DO NOT USE EBAY!!!

If I could give no stars I would. I sold a cellphone on eBay. Brand new, I tried it out for a week and didn't like it, bought a different phone. Listed it and it sold. The client then emailed me saying there were things missing, it didn't work right, and it was all deeply scratched up. I called eBay to find out the best way to handle this. They told me to work with the buyer. I emailed back that if she watched an independent YouTube video of an UNBOXING of the product she could see that there was nothing missing. I also asked what didn't work right because it was brand new and working fine when I tried it. I asked her to explain.

An issue where a buyer made a false complaint and wanted to return the item and when I received it noted that several items had been taken away from it, which put me at risk of losing a considerable amount. eBay heard and understood my frustration and after conducting their investigation concluded with me not having the end result be taking a loss. I appreciated their genuine care as this is normally lost with a company as large as eBay. But if everyone handled their business this way the world would be a much more pleasant place... A small but happy fish in the sea of eBay users...

Was in the process of bidding, had entered a max bid earlier and then noticed that the "increase max bid" button had disappeared from the upper left corner of the page. I've done quite a bit of bidding lately, and this is the first time that the button did not show up again in perhaps a minute or less. Typically it's available there so you have more than 1 opportunity to increase bidding by using their automated system. I didn't win that particular auction, which I attribute to some glitch on their end, or perhaps worse, something going on behind the scenes where someone has deliberately manipulated an auction.

An order was placed on my eBay account, not by me, and was paid for through my PayPal account which did not have the whole amount, $2700.00, available. The transaction should have then gone to my credit card on file, instead a debit was attempted on my checking account which did not have the funds available and resulted in a $35.00 NSF bank charge. Long story short, eBay and PayPal are both refusing reimbursement of the $35.00 NSF charge, the original transaction was canceled. I have not been told how this happened by either company, just that they are not responsible. Very concerned about how they got access to my checking account and am closing banking account, eBay and PayPal accounts. Company that initiated the order was 6th Ave Express on eBay 800 369 6239.

Ebay is full of **. They let buyers manipulate sellers and leave bad feedback even when sellers have good communication and go above and beyond for a buyer. Ebay needs a wake up call and a class action lawsuit to rattle their hard heads regarding seller protection. They show more favoritism to buyers than sellers. Buyers leave false feedback and even with proof of it, they do nothing to stick up for sellers. No one deserves false marks when they have proof it is not valid feedback. Ebay is a damn giant that needs a lawsuit to shrink its ego. Their egos are so fat they care not for satisfaction. We consumers must put a class action suit to them to make them answer and serve us better.

eBay protects people who sell faulty items. I had a dispute with a product and they told me that PayPal has restricted my return of the product. They are all broken! And when I made an eBay review the company told me they would refund me money if I lied and changed my review. I have closed both PayPal and eBay and will go back to Amazon Prime. A more trustworthy company. I have since purchased 2k in items with no problems.

The worst customer care that doesn't care about their clients and want themselves figure out the jungle their programmers setup for them. Every aspect of the company becomes worse and worse every time I tried selling on their website. More and more problems arose with every sale I was making and eBay doesn't do anything to resolve the issues that become apparent. They want to distance themselves as far as possible from the process claiming they're middleman but they're first to make the worse decisions when scammers attack their honest sellers. It's the worst company out there. Hopefully competition will eat them alive and take this frustration of all the frustrated customers...

New seller to FEEbay. Live on disability and get payment once a month, sold $360.00 worth of model RR cars. I had to have the money to send the items out to the buyers. After 8 call I quit, refunded every dime I had gotten in and cancelled all orders. Their, SO-CALLED customer service is a COMPLETE JOKE, Asians who can hardly speak English and two different ones did not know what a UPS store is! Amazing.

Horrible Service and Customer Service. Did not value money back guaranteed even though item was lost/delivered to wrong address. Stated you had to file a police report which was crazy and there was no point of it. Had to file a dispute with Credit Card Company to get my money back.

Ebay will alter warranty policy on the main product page so it assists them. While on phone, I noticed warranty changing on web-site. I took photo prior. I was told it was a glitch. NOT... Problems with the webpage I was told. When I told them that I had a picture of the original page and that I was going to turn them into Consumer Relations, things changed. Even the wording on messages had changed. I was told that I qualify for the EBAY MONEY BACK WARRANTY... It would only take 3-5 business days to get my funds back.

1st time seller. Sold one item. Be aware of a monthly fee invoice at the end. I was charged 10% of an item I listed and sold. I closed my account. Make sure you pay before closing too. This company is a ripped off for 1 time sellers. Might as well use Craigslist or do a garage sale. Company needs to be reviewed and watchdog.

Sooo...my eBay account has been restricted so that I can no longer sell anything EVER again, purely because my phone and PayPal were linked to my works eBay. My works eBay store was closed due to too many refunds compared to sales, fair enough. But my personal account has NOTHING to do with the work done, I have never sold anything remotely like what my work was selling (and vice versa), I have a PERFECT rating and have had my account since 2003 without an issue.

I tried to sell my laptop on eBay -- and without exception, each person who messaged me concerning the laptop turned out to be a scammer. I fell for one of them, and did not get my money. I reported the theft to the FBI internet crime division, and to eBay. When I indicated that eBay does not protect its users from scams and that it is happening on its platform, they said that they couldn't do anything about it. When I politely asked for compensation, they hung up on me. I will never use eBay again.

I have spent thousands as a buyer and sold thousands as a seller. I have had issues but never said anything. After my experience last night it was too much. No protection at all for sellers. I could sell you gold and you can say it’s silver and ship it back. Even if you don’t take returns and ad says so also. With legal paper trail proven product is what it is you still have to take it back. This isn’t the issue. The issue is the over $200 in shipping fees and eBay fees that will not be covered on a 500 dollar sale. Then told, “Well we are here to make a profit?” I guess I am selling to lose $.

My nightmare started a few months back... I noticed that every time eBay made updates, "strange" technical "glitches" here and there would appear. They restricted my Store a few days back saying yet again; that I had "duplicate listings". I did not. They re-confirmed, exactly like the time before, that it was a "glitch" in the system. All of a sudden, my "Active Listings" (almost 1,000!) stopped showing to the public, and also in the "search-product" area. My Store shows no listings to whoever is searching for a product on my categories pages. My Buyers started to contact me through text messages, FB and the eBay portal asking me if I had gone "out of business".

A package got lost in the mail that is fully insured. eBay will not refund me my money. It has been over a month and I keep getting the runaround from them. I'm trying to deal with it through PayPal and PayPal keeps giving me a Runaround. So my next review will be about PayPal. They keep telling me the same thing over and over, "Ask him to find it for them," four times in the last three weeks is. All I want is my money. I do not have any product. It got stripped and lost in the mail and it is not my fault. The company has insurance on it so they will get their money but I do not get mine. I don't think that is fair and someone needs to do something about this. The lawyer just to get my $139 back. Now it's all about the principle.

eBay suspended my account for "too many" "did not receive" cases after I started purchasing items from China and India and did not receive many of them. They also closed my son’s account wrongfully even though he didn't have any cases and had nothing to do with my account. I called and they said they could not do anything for me or my son so I asked for a corporate number and was given a nonworking number (nice!). I looked online for a corporate number and surprise surprise no other number except for the same nonworking number. I still have outstanding orders that I have not received and may be out of that money too. I am sick to my stomach. I am disabled in chronic pain and on a small income. How do they do this to 2 people. eBay is so cold and cruel they should be accountable for what they are doing. Obviously I am not alone. Check out this website if this has happened to you http://www.ebaylawsuit.com/.

I have sell on eBay for years and it's gotten worse and worse with scam buyer. Do yourself a favor and sell your stuff somewhere else. Especially if you are a new seller stay away from eBay, eBay will feed you to the scammers. They will take the buyer words over you every time. Scammer knows that when you just start out selling. eBay will always take their word over you so stay away from selling unless the item you sell isn't worth scamming.