eBay Reviews

The automated system sucks, sorry eBay. The system never hears me correctly nor does it understand complex issues like the one I had. Tip for future callers: Say, "I want to speak with a representative" and if you're lucky, the system will recognize what you said and pass you through. Now, I spoke with a great woman named Tanya from Texas. She creatively resolved my problem and was enthusiastic while doing so. Easily the best customer service representative I've come in contact with. Great charisma, she deserves a raise. -Jake

I trusted eBay and start buying and selling and I have 100% positive feedback. All my customer very happy. They stopped my business for no reason but the truth reason they just want special sellers to sell. It's very bad business for everyone. I work in Facebook and OfferUp and Mercari, very excellent people. eBay is very bad.

Customer service is rude, not willing to resolve problems and tell you off. They suspended my account for no reason. I tried to login from another country, then they said it wasn't me (of course I knew it was me), and they say they refuse to reinstate my account and refused to provide feedback or help reinstate it after wanting to prove that the account belongs to me. When I want to speak to their managers, they hand up on me! If you did this at Amazon for example, they would almost beg you to stay with them and sell on their platform, but eBay is pushing its customers, users and sellers away, and don't value them at all!

I was a seller on eBay and I had listed the series 3 Apple Watch. Excited from all the views and watchlist numbers I was optimistic that I would sell the item quickly. Offers started to come in which would normally be a good thing but the offers were more than I priced the watch at. This was something I did not quite understand so I didn’t pay attention to the outrageous offers. I then started to get offers that were lower than the listing price so I thought that now we’re getting realistic. I gave counteroffers and I finally thought I found a real buyer and not a scammer. I sold the item and eBay claimed that the payment was there but it would have a hold because I was a new seller. I was informed once the item was seen as the delivered then the payment would be release to my account. So I ship the item, include the tracking number for the item and literally 20 minutes after I shipped it eBay sends an email saying I sold to a scam account.

I had been looking at an auction for a week (with the page open on my computer) and there was a code that said "pay less - show me how - and then the code". I won the auction and applied the code at checkout. When I applied it at checkout it first went through on the checkout page, but when I logged in to PayPal it was deleted. Because I always like to pay immediately, I paid and then contacted customer support.

I hear many stories about Ebay leaning toward the buyers and shafting the sellers, well it just happened to me. A buyer purchased an item from me, and as soon as they received it said it wasn't the item they purchased. I asked the buyer to send a picture of what they purchased, they refused. Ebay stepped in and did absolutely nothing. In fact they refunded the buyer from my account for the purchase price plus return shipping which never happened. So I paid for shipping twice and lost my items to a buy who knows they can get away with anything on Ebay. I've pulled all my items for sale on Ebay, and will never sell again.

I purchased a Samsung tablet and I broke it. So last year 2018 I purchased another, both from eBay. I also purchased a SquareTrade warranty. My tablet is not working right. Meanwhile I contacted eBay to use my other gmail account, they told me what to do. However they did not tell me that if I used a different email account they would close my current account and ALL OF MY HISTORY WOULD BE GONE.

Called eBay customer service to report an order to our account that we did not place. The account is under my wife's name so they told me they would not do anything to address the issue unless she called. Told them she was working and could not call but was told they would not do anything about an order placed on a hacked account until she could call. Told them our account was used but the charge was not on our credit card. Told me they would not address this matter at this time.

I have been on eBay since they started, both as a buyer and a seller, same account, small-time for both roles. I have been scammed by both buyers and sellers. Hollywood, FL - Never mail here. I was a Fraud Analyst, we never saw as much scams as we did out of here. Lady bought my 2 Blazers, USPS Priority, says only 1 came. Doesn't want to return, wants another Blazer I have for sale sent to her, Priority, for Free. No way. Ask "was package open?" "No", "tape gone?" "No", then how did only 1 Blazer disappear, from a closed package, no damage? She informed me it was possible.

I bought an iPhone 6s in November 2018 for £227 and it came with a 2 year warranty. The phone broke within 6 months, it started getting hot and split across the top. I've never seen a phone do that before. I can't be without my phone so I had to buy a new phone for a further £146 and have been waiting 6 weeks for Gadget Outlet to sort this out and give me a refund. I want my £226.99 back and have emailed them 16 times just to be given a half-hearted, almost condescending responses. I have spent so time and much money replacing this phone, moving all my info across it has left me inconvenienced and broke. eBay do not seem to care or be able to help after 90 days. PayPal the same after 180 days. This is a frustrating nightmare. No one should buy from Gadget Outlet, ever!

Prices were good upfront with the related prices and shipping, etc... easy to find new and used products and get a better determination for the value of some things versus what they are sold for, or sold for as new.

I have very bad experience with eBay customer support, as they did not do anything to help. Refused to help in anything so I lost money, my item (as a seller). Buyer sent back the item (which I refunded) to wrong address. Item was delivered and signed by someone (at wrong address). Royal mail refused to go back and redeliver to another address as item was taken by somebody. eBay refused to help. (My returned address was written properly on eBay site but they are saying it was missing). So seems item disappeared, eBay refused to help. Of course it's not Royal Mail problem as they delivered. Looks like scam. Do not use eBay, as it's really not proper organized platform.

Today's lesson: Don't trust eBay feedback. I never received an item. Contacted the seller, did all the appropriate steps. Still no item. eBay sided with the seller and closed the dispute. I left honest feedback and eBay deleted it. Thankfully I'm out only $17. Lesson learned, eBay not to be trusted.

My account was hacked and my bank says it's up to eBay to report unauthorized use and give my money back, eBay says it's up to my bank. But the main thing is MY EBAY ACCOUNT WAS HACKED AND USED and EBAY DOES NOTHING for customer security and to resolve the issue. Zero customer service, zero attention, they are ZERO, nonresponsible organisation!

I called the ebay customer service regarding the fees. Instead of explaining what the fees are about she was saying hmmm uhh. Extremely rude person name Kay. I hate it. I will be stop selling on ebay. Bad.

We were contacted by a buyer on Etsy telling us that a seller was selling our product. We investigated this. We contacted eBay. They refuse to take the item down. Even after hours of emails and proof.

After 6 phone calls and spending hours on the phone talking to various departments and supervisors at eBay about a seller listing fraudulent products, eBay has done NOTHING to curtail the activities of that seller! In fact, when I went to leave a "Negative" review about that seller, eBay changed my review to "Positive" and now states they CANNOT remove MY review or change it to "Negative" as I posted it. Obviously eBay does NOT care about protecting its buyers, but is instead protecting some of the SCAM artists sellers that continue to operate with eBay's blessings! BUYER BEWARE or better yet, stop buying on eBay altogether! Problem solved!

eBay just flat out sucks! I will never, ever buy or sell anything on eBay or deal with PayPal ever again!! Worst incompetent, dim-witted team ever that can never seem to solve any issues or just don't know nothing, definitely so done with this ridiculous scam website and PayPal either!! #Completely-Useless!!!

I have been buying from eBay for 15 years. So I Decided to sell, and before shipping the item it was damaged by my dog, issued a refund for the buyer and apologized for the inconvenience and issued him a refund, left a negative feedback and eBay would not do anything about it. eBay make their money from the sellers and yet the buyers have the power to mess up your ratings. NEVER sell on eBay. Facebook is the way to sell.

You never know when you're going to get ** on. I sell on ebay full time and at first I thought i could actually make a living doing this. Technically it can be done, but you better have a connection to products for peanuts or it's not worth it. Even buying an item on clearance at a retail store for 75% off, you will not profit after fees. And if you're lucky enough to find a good source to bulk items, you still wont "get rich". You just sold a smartphone you paid $50 for, and flipped it for $500? Well dont spend that money, because when they get the charger port wet and it no longer charges 29 days later, RETURN REQUEST.

eBay Selling: DO NOT ACCEPT PAYPAL PAYMENT METHOD, because PAYPAL is not part of eBay anymore, and you'll have to explain everything to two different entities if there are any disputes with the buyer.

I have ordered a few things from eBay, and two of the items turned out to be fake. One pair of Golden Goose sneakers and I spent 2500 on a fake Chanel Clutch. Thank G.. the person with the clutch refunded me, but it should have never happened in the first place. I never bothered getting refunded for the golden goose because so much time has passed and I paid 300 for them. eBay needs to have these items shipped to them first for a significant authentication process before they release the money to the seller. If the item is fake, they refund, and if it is real, they will ship it out with a card of authentication by their team. Unless the authenticator can see it personally, it is too difficult to tell nowadays. Either way, eBay needs a better system to protect their buyers.

Ebay does not make clear that they are charging you for simply using their website anywhere that one could easily see. A minor created an account as my husband and they have an invoice saying he owes money, having never bought or sold anything! Tried to remove listed items and it warned that he would be charged additionally for doing so. They will not allow his account deleted until the items time is up. All businesses should practice good ethics and be upfront with their fees/charges as well as do a more thorough job of making the user prove identity to open an account.

Have bought coins historically w/ eBay years ago. Any issue taken care of right away. Needing clothing items to fill in my wardrobe after lost weight. Not such a good idea. Sellers' standards are poor and eBay does not support buyers, but protect and ad lib for sellers info that is untrue. Wow. Buying Specialist/Lead Consultant like being in room with Japanese WWII torturer, demanding I admit to her rewriting history and agree with her. Very aggressive. First off, have received about six items total of which two were very soiled. Expect this is not important to eBay. Hair and old perfume, and filthy dirty clothes not a concern to sellers, "return it", sufficient after I washed it and liked the item.

I am a repetitively new seller on eBay. I love shoes, unfortunately developed a foot neuroma recently, and can no longer wear my favorite heels. I decided to list a nearly brand new pair of Christian Louboutin "so Kate" heels, for a fraction of what they are actually worth. Keep in mind these shoes go for 1000's of dollars, have been worn 3 times, and I sold them to my buyer for $200. I listed 7 descriptive pictures along with text description of the shoes. The seller fought me on price, but I decided to let her get a great bargain.

I would like to return an item which was not what was pictured. Could not get a rep in the U.S. I do not have a working printer so it was suggested I go to a library. I was also told if they did send a label it would take at least 30 days or more to get it. That does not make sense to me, and is poor customer service. The customer rep also suggested I ask a friend to print it out for me. Actually, eBay is responsible, and, in my opinion, this request should not be a problem for a company that sells items like eBay. It should be a courtesy they are happy to extend to a requesting customer. I was also told I had to have the item back to the company by June 4 which is not very much time.

Recently I've purchased a brand new desktop computer from ADX-Computing on eBay platform and it was a total NIGHTMARE. The computer arrived with a noisy CPU fan that can be heard from another room, defective wifi card that can't connect to 5Ghz band despite the fact I requested in order an ac1600, wrong storage drive installed and dubious Windows 10 Pro copy. I've contacted the seller to express my concerns and requests, unfortunately no luck to fix the problem with him. Here are some of the comments the seller sent to me exactly how he said it on eBay’s messaging system.

I buy an item because the listing states a two-year manufacturer warranty. But 7 months later when it breaks nobody will answer the ** phone to make it right. eBay, PayPal, the seller, nobody. Who's backing up this **. I've had enough. I'll tell everybody in the world ** eBay, PayPal.

eBay and seller broke the eBay rules and policies for more than once what concerns my case. I purchased 2 diamonds for around 4500$. Seller didn't ship this diamonds for 30 days. I complained to eBay but eBay told me to wait more days. Then seller send me request to cancel this purchase. I refuse to accept his request and I wanted my diamonds. So he shipped to me fake glass stone (cubic zirconia) instead of real diamonds. I opened return request and seller accepted to give me full refund. And seller uploaded return shipping address. I shipped to this address that seller wrote and then I waited for 2 weeks. Then I realised that seller did not receive his item back because he gave me fake address. The address that seller uploaded doesn't even exist on Google maps. But thanks to God I made screenshot of his FAKE return shipping address. Thanks to God I shipped with registered post office with signature requested.

I sold an item and had a return requested by the buyer. The buyer returned a fraudulent item. Ebay has refused to refused to refund my money. As a first time seller on eBay, I sold a piece of autographed sports memorabilia. After receiving the item, the buyer asked to have it returned and be refunded his money. I agreed to this request, and issued the funds back to him upon receipt of the package. Upon closer examination of the item, I quickly realized that the signature appeared different and took the item in to be looked at by a person who specializes in authenticating signatures. After seeing the item compared with its previous pictures he quickly determined that it was fraudulent and that I had received a completely different item than the one I had sent.

Never Again! eBay's buyer protection is a myth!! This is regarding my account under illone57 (perfect rating) on eBay (reference number ** handle by Arlyn **). I purchased an item from a seller faking on his listing like he was a US seller of a baby blue bottle microphone. The item was never marked as shipped and when I messaged the seller 3 times with no answer I became suspicious. I messaged seller 3 times for shipping info, if the item purchased was legit seller, never responded. Item was listed as a US seller and product and came up on the receipt as non US seller with a bank not in the US. When I went back a 4th time to find out what was going on and to escalate, the sellers items and webpage with the item was deleted and says that the seller nor the listing on an open Item I purchased could not be found upon more research.

I bought an item and did not receive it. eBay got involved after the seller kept telling me to check with the post office and with my neighbors. After less than an hour it was determined I wouldn’t get the item or a refund. I won’t be using eBay again.

I sold an item for the first time on eBay. The process was fairly easy so I don't have any complaint about that. But the fees! OMG! I sold an item for $203. They charged me a $20 "selling fee", which is explained in a very hard way on the website! If you understand selling fees of eBay, you must be a Math or Accounting major! On top of that, I am also charged a $10 PayPal fee, for just using PayPal! I was not aware of this, and this is not explained clearly on eBay website. This is in spite of the fact that PayPal IS THE DEFAULT and MANDATORY payment method of eBay selling. Sigh! This is unprofessional and kind of stealing.

EBAY's SECOND CHANCE OFFERS - CHINA CRIME SYNDICATE. BEWARE THOSE "2ND CHANCE OFFERS"... "bestearthly-crystals". I've just uncovered a teaming nest of THE most unethical, scamming and scheming lot of Ebayers on the planet. Within seconds of losing an auction last night I'm presented with a 2nd chance offer. Mind you NOT at the previous highest price... (which was roughly $30.) but just under the price I bid which was $100! I confronted them and called them out on it. Got the song and dance, smoke and mirrors reply of course. But not only is it bestearthly-crystals --I also have documented proof that also crystal-xinyu, dhyueyue20102, and SEVERAL OTHERS are in on the scam!

I tried to sell my daughter's car using eBay motors four separate times. Each time someone would bid the price up and then refuse to pay. I tried limiting buyer, cancelling bids, changing the description to ask that only serious buyers bid, etc., etc. All to no avail. Each time someone would bid the price up then refuse to pay or request that I sell it to them for some ridiculously low price. No complaints to eBay, complaints against bidder, or anything else, seemed to help. A total waste of time.

Don't waste your time. They have you jump through hoops yet do not explain anything to you thoroughly. All they do is read their script and avoid using their actual brains to help with your situation. Completely disappointed and will never be using these services again. Sellers beware!!!!

I sold an iPhone 7 plus on eBay - the buyer paid 3 days later on a Wednesday evening. The item was posted Saturday morning as I was unable to get to a post office during Thursday and Friday due to work (7am-7.30pm). The item was received by the buyer on Monday morning (3 business days after payment by the customer). In the interim, eBay suspended the PayPal payment from the buyer and wouldn't allow me to access the payment for the iPhone.

We sell on eBay since 2003, and lately we have nothing but problem, every unit we sell come back saying that it is not working.... We get the equipment back from customer to find out that our equipment was swapped with another unit that doesn't belong to us, or the unit was opened and parts from inside the unit are missing or replaced with old parts.

I am a long time seller and buyer. I had a buyer with buyer remorse. I followed eBay's policy. Refunded the money as they requested. I had to pay shipping back. All responses were within 24 hours. If they requested to send return shipping through eBay I did quickly. After I got item back within 24 hours refunded money through PayPal under buyer's name. BIG MISTAKE. EBAY THEN ALSO REFUNDED the $104.75 to the buyer through PayPal showing eBay charge not buyer's. Now her got refunded twice. I had to go through appeals eBay to get my money back. A 24 hour process waiting on approval. But if eBay had refunded it one day sooner I would have tried to go through PayPal and that would have been bad. It had now changed my mind on eBay selling. The shipping cost me over $50. Plus the fees. There are more online selling options now and eBay is no longer for me with over 600 feedback of 100% positive.

On two occasions, sellers cancelled my winning bid products and refunded my money for reasons I know were unsatisfactory ended bid Price! No accountability on bad sellers or from eBay! eBay is a platform and originated as bidding platform and yet allows bad sellers to cheat honest buyers by not abiding to the winning bid! There has to be absolute accountability by charging penalty fees for such bad actions especially sellers! Negative reviews are inadequate and useless as multiple accounts can be created by anybody selling or buying on eBay!??? eBay is the ultimate and responsible for implementation of such strict fees as percentage of the item price! 20-30% should be logical and reasonable!??? eBay response to all of these is just unacceptable as they don't do anything responsibly or rightfully so!

Accidentally listed an expensive item for 99c because of eBay's terrible UI. Ended up having an uptight buyer give me a negative even though I tried to explain. eBay decided not to remove the review which hit my rating hard. I ended up selling the item for a couple hundred dollars less because of this. I recently purchased contact solution which showed a picture with a 2020 expiration date. The item I received had a 2019 expiration date. eBay ruled in the seller's favor claiming that the return window had passed and my negative review was removed.

I had ordered from eBay many times but I just ordered a wireless keyboard and mouse. I got a notification that it had been delivered however, it was not. I contacted the seller and eBay and basically got a "oh well".

A real rip off for sellers. Between eBay and PayPal you will get robbed. Just check out their "feedback" online. They robbed me after over 10 years perfect service. Bye bye PayPal and eBay. You won't get another dime of the balance I owed you. You are the biggest loser on this deal. I always paid my payment on time. Now you get a big fat ZERO. LOL.

Tiffany from the returning department was super kind, understanding and helpful. I was in situation where I didn’t know what to do next. I gave the customer service a call for help. Tiffany did an amazing job telling me what’s going to happen next and how long this process will take. I was more than happy to talk to a live person that could help me and not wait on hold for a very long time. Thank you eBay for the help. :)

I won a bid and made a payment through with eBay website, though it gave me error, the msg was the credit card info is not correct. So I reentered my credit card info again then I got an error again. Then I was noticed that these two charges have been on my credit card. eBay says all payment regardless you use your credit card or PayPal go through PayPal and I have to talk with them. Paypal do not see any transaction in their system, they had no idea why that transactions went through and the charge put on my credit card. They asked me to dispute the payments. I am telling you.... They are scam. Then you need to know... All information is passed to the credit card companies, even it is authorized or not. Simply, PayPal is scam company. Because eBay use PayPal for the payment transactions, eBay is the scam company as well.

I just spoke to an eBay representative about a coupon code that was not applied to my bill which I thought would come off after the purchase was complete. The coupon code was ** and was not applied. I called customer service and I got nothing but a run around and the conclusion of the conversation was that I did not put the coupon code in. I clarified with a customer service representative that the coupon code was put in initially and I was not allowed to go forward with the purchase. I had to back out and then go back in again to purchase the item. The customer service representative stated I did not put the coupon code in and that is why I did not get the $5 credit on my purchase.

I have been purchasing parts and tools on eBay for a few years now. They have been used parts from Germany and England as well as "new" parts from Asia. Half of it has been very different from what was shown in the pictures and I hardly ever get a decent refund. I will no longer shop on eBay. Brake master cylinder from UK was rusty. Metal carving tools were not able to carve metal. Tools were not able to do their job. Some things were completely different from picture... like completely different. Be careful!

I have been doing business with eBay for 20 years?! Overseas and within my own country (USA) I have been both a seller and customer. I have been both upset and satisfied with selling and buying. Honestly more satisfied than unhappy! I will never cheat on eBay with Amazon or any other "big market" site (well wish.com here and there????). But overall I don't think anyone would ever completely understand how much we have saved over all these years, literally we have probably saved by now hundreds if not thousands and thousands of dollars using eBay! eBay has been NUMBER ONE 1, financially, logically even mentally and physically, it has benefited us more positively than any other marketplace online and I will never go against my own review of eBay regardless of a couple crummy sellers who managed to squeeze through the terms' rules and regulations, ended up selling a knockoff brand, or going against another similar policy or such, etc...

So I want to sell something on eBay for $15 and eBay expect me to: Find out the State Tax I must charge, collect the tax from the buyer, register to pay the tax on to the State, do all the paperwork involved, pay on the tax. Seeing that eBay is a billion dollar company, shouldn't they do all this? They are acting as the 'shop' for heaven's sake.

A buyer opened a claim stating their item was damaged because the outside of the package was dirty and smelly. I asked to see picture of the item inside the package which was individually wrapped inside the package to verify if the item was damaged. They refused and stated I was harassing them. EBAY wrote them a letter stating they needed to provide pictures. Still no response. EBAY also stated they would continue the case if they were not willing to provide the picture/s (EBAY didn't do this!). They kept telling me that if I chose not to accept the buyer's return they would have to step in and help and someone would be upset.

BE AWARE!!!! My eBay bill was due on April 30-2019, on April 29 I have contacted eBay to inquire about paying my bill, a representative informed me that I need to make a one time payment which I did. The balance was $323.08. No problem. That what I did. So the next day April 30 EBay drafted $323.08 overdrawn my bank account and now I have to pay overdrawn fees. Not only I have to pay the overdrawn fees but eBay will take 10 business day to return my money in my bank account and all they have to say is, "Am sorry"???? ARE YOU KIDDING ME????

As a seller, if you want to sell 5% of your inventory, for 10 cents on the dollar, then eBay is your selling platform; otherwise, don’t bother. The seller to buyer ratio is 50:1, but execs will never admit to the imbalance. eBay hires senior volunteers to quash any concerns on the community boards regarding this matter.

I purchase sometimes from particular vendors because delivery is "guaranteed by" certain date. But it is not! The vendors lure you by "guaranteeing" delivery by certain date, and eBay colludes. Then you learn you aren't getting what you were "guaranteed". I lost certain opportunity because the purchased thing arrived 3 days after "guaranteed" date. And eBay does not care, and continue to lure again and again. They should be not "guaranteeing" it then. They could say something like "delivery date target is", but not "guaranteed". They should lose that one in court. They guarantee is a binding contract, which they do not honor, and just continue to violate it. My last "guaranteed" eBay item was #**.

I've used eBay for many years as a buyer and seller, but never again. After years of sneakier and sneakier fees, outright hidden fees, and my last transaction - I'm done! I had an almost new receiver to sell, posted an ad with full description and links along with several pics. A guy bought it - paid - receiver shipped the next day. I hear nothing for a month. Then, the guy decides to return it - even though I have a clearly stated NO RETURN policy. He didn't answer any of my questions and never claimed the receiver was defective, only offering "sound not so good." SO, I'm now screwed for return shipping, and a damaged receiver = over $500.

eBay strung me along, and the seller for FOUR full days. Broke numerous promises... would make times to call, never call back. I fixed problem myself through PayPal, then only to get an email right after saying they would not be able to follow through with anything. Use Amazon, this is a joke. Sorry I was ever an eBay customer.

Having used eBay for many years, in fact would be a Charter member, I have this to say. A number of years ago, I moved to a foreign country. Got on eBay in that country and could not order anything, no matter what, it would not let me check out. I contacted eBay, AMAZING how little they knew, AND they were no help, every contact a different story as to why, common one was, "the seller does not ship to your country/sell to your country." WELL HELLO, I live there, do ya, do ya think, I MIGHT just know that? AND I was using a USA re-shipper, so I had a USA mailing address!

I always buy on eBay since I have never had problems with the purchases I have made. So I recommend it since it is affordable prices for the different products that you are interested in obtaining either for personal use or for different uses. And they warn you about different items that one has presented interest and of lower prices so that you can obtain them as well as the percentage of satisfaction of the seller.

Bought 24” tires for $1,139.96. Seller also charged my debit card $300 for shipping. Seller sent wrong 20” tires. Contacted seller, seller said, "Give them back to FedEx for return." Seller said they would ship correct tire. Several weeks later Seller contacted me and said they are out of stock 24” tires and will issue me full refund. Seller issues only partial refund and said there is no refund for $300 shipping. Contacted eBay. eBay promised me in recorded call full eBay Money Back Guarantee and said if they can’t get Seller to refund 100% that eBay has a fund to refund me my remaining $300.

As a seller you will shunted out at any minute without reprieve, you will never be informed of the goings on and when you do try to understand they are worse than the bureaucratic government organisation. (You can run pillar to post and be told I quote "I am not in charge please contact someone else" no wonder other platforms are doing much better than them.

eBay is terrible. eBay kept blocking mine and my friend's eBay accounts for no reason and when we asked why they said that it was confidential. Then they said that I was banned for life for asking why my account was suspended when I got a message from them, to ask them why my account was suspended so that I could get it reinstated.

I purchased an item that I did not receive & after no response from the seller contacted eBay & PayPal & neither was of any help in getting me a refund of $100. I called a dozen times to both of them and they each said I have to work it out with the other. Are you kidding me? I feel like I was scammed and stolen from. I have closed my accounts and will never use them again. Very disappointed. POOR POOR SERVICE!!!

Sold china and shipped to California. Same buyer bought 2nd china listed for sale. Filed damage claims on both. No pictures with second claim. Buyer demanded excessive $$ for refund. Third china listed for sale was purchased by first buyer's neighbor. Strange, right? Two shipments both damaged, strange right? What are the odds that two people living in Los Angeles living next door to each other would bid on same china?

Listed a food truck for sale but it didn't sell after 30 days. Was relisted again but eBay charge my bank account $1220. When call them they said that it was a mistake and that I have to wait up to 14 days to get credit back the money they stole, I was charged $178 in overdraft fees. Then 2 weeks later I received an email from a an eBay buyer asking for my address so they can see the food truck before committing to bid but eBay again charged me $320 assuming that I sold the truck outside eBay even that the truck didn't sell until now. So beware. eBay is stealing money from its customers.

Sold a item and was billed for 17.50 commission which is fine. The money went straight to PayPal. No other options given with a 10% charge not disclosed and the balance was not available until 21 days later. I tried to pay 17.50 bill for 2 months. A dozen phone calls later with my credit card it would never be allowed to process with eBay's website. They would say turned down when money was there. eBay was sending me threats of being sent to collections so I made payment finally through my bank account against my better judgement. Then after 2 weeks my payment was returned to my bank or not processed.

I ordered 3 items from 3 different vendors. Items were sent to wrong address. I never received them. I have attempted to contact seller, but with 1 email a day, with irrelevant responses. Have not got my money back. When you purchase it takes seconds for that money to leave your account, but it takes an act of God for a solution to a problem. eBay is a rip off. They are worse than Craigslist. At least on there, you have a phone number and a person's face, so you can track people down. Here eBay dictates it all, except for when there is a problem. eBay needs to go down.

Not Helpful at all, kept talking over me and acted like the manager when i asked for one. I also told him that i wont be shopping at ebay no more and he did not care at all and admitted it. Said he is the only supervisor available and i can only contact a real manager sometime next week. Item showed delivered and he appealed the case because i did not provide signature confirmation,that was never explained to me and now im about to loose out on A LOT OF MONEY.... A LOT.

Upon ordering ** pills for IBS, I had concerns about the product being in blister packs which were recalled by manufacturer. I sent in two separate requests but no answer. Instead they put the order through my credit card. To top it off they put a window of six weeks from Fresno, California to Vancouver, BC. It is impossible to contact them by phone and as eBay also refused to contact them, I am out close to $100.00 Cdn. I will never use eBay again. There appears to be nothing to govern them.

Sold an item in good faith and posted. Money held by eBay for up to 21 days. You have to call up to get funds released!!! Supposedly it to aid security. Nah cancel account. It's a pair of shorts. 21 day payment!!! Don't make me laugh.

I bought a hammock stand, was home at the time of "delivery", never received it. Saw it was supposedly delivered and immediately called FedEx who said they would send the driver out to find it. They never did find it. I opened a case with eBay, told them what was going on, FedEx requires the seller to open a full investigation. Seller said the item was delivered, and eBay closed the case without talking to FedEx. I am out $70. I have been an eBay customer over 5 years. This is insane. I no longer trust them.

eBay lists their 100% guarantee on items they do not cover - actually they bailed on their guarantee even though I was clearly scammed. Dont trust them - they won't help you, just shop on Amazon because it is safer and cheaper in the long run.

I buy everything on eBay from clothes to phones and accessories, and even car parts. We get great deals, fast Shipping, and most of the sellers are trustable! I would highly recommend this website to anyone that does not like to spend their days shopping in stores! It's so much easier to just download eBay and shop right away!

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

eBay has great quality military clothing, caps. I have ordered several times from eBay, always having excellent results with whatever I ordered. Great shipping, many with free shipping and relatively quick, and great quality. It's a great place to shop.

It seems that eBay is allowing dishonest people to steal items and does't help the seller. This may be part of a dishonest scheme that allows people to purchase an item through eBay and the day it is delivered they stop the payment on PayPal. eBay instructs seller to contact PayPal. The stopped payment starts a over 70 days dispute on PayPal. After some time PayPal informs that the buyers financial institution doesn't will release the payment.

Don't get involved with this company, they take your money, along with PayPal they're partners in crime, and sit on it making interest until you scream, then you wait a while longer before they eventually say... "We need more information???"

Between sellers bidding up their own items to scammers taking your money and not sending the item purchased, eBay is a joke. There are very few, if any, checks and balances in the company. Will never buy ANYTHING from eBay again.

I had issues adding pictures and responding to a potential buyer. After an hour of trying to fix it on my phone and computer I called into the company. I was put on hold for over 30 minutes and was told to try again in 24 hours. No one was going to call me back or anything, terrible customer service. The gal finally after 45 minutes realized it was because I has sent a counter offer to a potential buyer, shouldn't she have know that immediately???

First off I buy over $400 in dog food every month, and when I ordered 6 bags from one sell for just 200 bucks. The seller gives me the wrong tracking number, this tracking number states it was delivered to someone else. Called UPS to find it wasn't delivered to my house and that the package was 4lbs. I ordered 6 40lbs of dog food. When I explained this to eBay they said, "We have the tracking number and it says it was delivered so we can't give you a refund." The original seller never replied to me at all. After many calls and hours talking to eBay I get them to open a ticket for it. They say I have to call the cops and file a report. I file the report but eBay says it was too late that they gave me plenty of time, that they can't help me. Well if I could I'd give them 0 stars - just worthless. They let someone steal my money and they couldn't even care. Well I won't be using them ever again and I suggest no one else does either.

eBay cut my seller's account off because someone tried opening an account up using my address. They will not overturn it. Wow. I called customer service and even spoke with a supervisor. They will not turn my account back on as a seller. Byebye eBay. Welcome Amazon.

I am a five star rated seller on eBay. My name is chosen one I am. I have a perfect score on eBay and I read for many many years how eBay has robbed customers and I have read a lot of very bad reviews about you know how eBay robbed that the seller so here is my story. I sell Vintage Navajo lot jewelry. I sell in six sites so what happened was is our buyer thought of Vintage Navajo lot cuff and they wanted to return after probably 2 to 3 weeks. I do not receive returns unless the item is damaged and the reason for for it was weird. It doesn’t have patina. Well they had 11 pictures to look at and this jewelry business was closed for 25 years. This Jewelry was in the cases for 25 years so when I got it it was 25 years old!

Today I cancelled my eBay account, cancelled my Paypal account and blocked all my employees from both sites. Not only did I do that but I called my bank and CC company and blocked any future transactions from Both companies. As a Consumer and seller I spend a minimum of 14K per year on eBay & Paypal. I am now going to give Amazon all my business even if it costs a few dollars more.

Ordered 3 motherboard kits with CPU and RAM, opened a case, tried to solve it with the seller (DNA outlet) but the seller (DNA outlet) contacted eBay and closed the case. My negative reviews were removed, “DNA outlet” still has 100% positive reviews and I lost 150 pounds because eBay favours the sellers because they pay percentage from sales maybe. There were a couple more negative reviews for DNA outlet and now they are gone.

I had a bad experience with eBay years ago and hardly ever used them. Decided to buy some things and made an account with my Gmail to watch some items. I paid for everything right away with PayPal, nothing was outstanding. Few hours later they cancelled my account for no reason. I called and they said they do it to all new accounts with activity. No one could tell me where it says they would cancel all my orders and refuse to help me unless I give them all my information and a credit card. No, I paid my fees, with PayPal. They had no reason to suspend my account and take a bunch of money from me. Glad to see their company is going down. Hope something better takes its place.

Terrible service. Got gypped out of five dollars. And talk to management and they were rude. I would suggest to anybody looking for auto parts or anything through eBay stop ordering from them. Go to your local people. Give them your hard-earned money instead of these people that don’t deserve it.

April 13, 2019. I am from Montreal Quebec Canada. I purchased a simple 10.00 US item April 1, 2019 from somewhere in Ohio. After paying for it with my credit card, I had to pay an extra 15.00 US for shipping this 8 ounce item. It is now 13 days since the purchase. eBay cannot compete with Amazon. Amazon can deliver in max 2 days and free shipping with Prime. Well I learned my lesson. Goodbye eBay.

I am a new user to eBay, trying to sell a few of my father's belongings as he passed away last August. Since I'm new, I am not familiar with their policies. One being that having been messaged by a buyer asking to meet in person to view the product that they would be buying is apparently a huge violation of policy. This was something initiated by the buyer and I went along with it until eBay notified me of it being against their policy a week later. After that, I cut contact the with guy and told him he'd have to pay through eBay. He didn't end up buying it so I sold the item to someone else through eBay.

I have had a very positive experience with eBay until lately. Somehow my "secure" account password is being changed and I am not doing it. I checked in another way and changed my account password today and again it was changed. In theory this should not happen after I changed the password within seconds unless there is something else to it. My theory on the 'it' is this: I have had trouble with a disreputable 'religious' group hq'd in Salt Lake City, Utah for almost 30 years. And I believe this company is owned by them. Disreputable people in many of my dealings with them outside of eBay, now maybe even eBay is affected.

I ordered the above touch-up hair color product more than two months ago and never received it. According to eBay (and the seller's information) it was delivered - but it never was delivered to me. Based on eBay's policy, if a product is not delivered or was lost, either a replacement or a refund is due. According to eBay customer support (after the seller stopped responding because he said that the tracking number showed it had been delivered), their investigation - which took all of 10 minutes - showed that this product was not eligible for a refund and the case was closed, period. In order to reopen the case, I would need to send them a Police Report (seriously) or some other information that is impossible to procure.

I've been selling with eBay for a while but the past few transactions have just been completely unfair. Someone bought a brand new Waterpik from me and left me a good review. Three weeks later they decide they didn't want it because they "couldn't figure out how to use it." I kindly said it's been too long and they've USED the item in their mouth so I can't accept a return. Well of course they opened a case and eBay ruled in their favor. Now I have a nasty used and damaged item. This isn't the first time I've dealt with an awful buyer that just wants something for free and ends up returning the item damaged when they don't get what they want. eBay does not care about their sellers, especially small sellers. I am DONE using them for buying and selling.

It's not bad enough eBay is overrun with counterfeits, fakes, pirated media, and fraudulent sellers as well as deadbeat buyers... It's not bad enough that with changes to the seller feedback policy over the last 10 years sellers can no longer even leave a negative feedback for outright deadbeat buyers but have to endure negative feedback for buyers who get second thoughts but want a refund and to keep the merchandise... It's not bad enough eBay has decided if you aren't a business and are a private party like me selling less than 25 items every six months they can interfere with your sale and withhold the money until you have shipped the item to the buyer - in direct contravention to the first rule of a sale... It's not bad enough they force you to accept their shipping rate estimates which are often wrong and force you to make up a difference out of pocket... No.

They like to change delivery dates to give sellers more time to send out packages after the first initial GUARANTEED delivery date making it harder to track your package and they are not very friendly or helpful in locating or returning orders that were messed up, Received broken, etc. Buy at your own risk! They tend to side with the seller 9 times out of 10 on disputes about late or broken packages.

I sold a jewelry kiln on eBay and eBay forced me to accept the return. I received the item back completely ruined. eBay seller protection states it protects you again items that have been used and damage. eBay did reverse the division in my favor. I was told I would get a full refund for my $400 item by two different customer service reps. I only received half my money $200.

Don't sell on eBay. They will not have your back. I sold a new pair of boots in the box in perfect condition. The buyer said they were too big, even though the listing clearly stated the brand run a size larger, and when I got them back the tissue paper protecting them was gone and they were all scraped up from being shipped that way. I contacted eBay immediately. The policy is all item must be returned in original condition and packaging. They put the case on hold and said I could offer a partial refund. I did and the buyer agreed but I couldn't do it through eBay, so they told me to do it through PayPal with my balance or bank account.

I had an awful experience with eBay selling Department. Sold an item, the shipment was extremely expensive almost 300% over the cost of the item. Got the best deal for the buyer and just charged to what she had to pay, not adding any cent to the shipping charges. eBay charged 10% on shipping fees that I paid cash three weeks before when the purchase was done. They have all the selling fees hidden on the selling docs but they are not able to tell you how much they will charge if you sell the item through them. Exactly like going to the hospital and after three weeks you get your bill. Never again. This practice is insane. 25% of the price of an item.

I have been selling on eBay for a number of years and overall I have had a good experience, however I have encountered what I can only describe as a thoroughly dishonest buyer. ** purchased a brand new pair of Skechers boys shoes on the 2/3/19 and then 3 weeks later she contacted stating that the shoes were faulty, the photographs showed a pair of shoes that looked like they have been worn in a war zone and clearly her child had wrecked them. She was trying to get a partial refund but I refused as the shoes were all but destroyed, I took this up with eBay and asked them to intervene.

eBay and PayPal stolen from me more than 30k. After I sent the item, customer charge back credit card and I lost all the merchant and the money. PayPal and eBay just did nothing. I move to Amazon and I making good money there. Stay away from that **....

eBAY has horrible customer service. They claim to have a "Concierge Service" to assist buyers. However, that service sucks! I have found them to be unhelpful, rude and generally inept. Ebay allows sellers to send different items than what the buyer ordered. If you experience this, like have have with one seller multiple times, Ebay does nothing. They won't contact the Seller and tell them they need to send the items you purchased. They make you wait for a return shipping label, go to the post office, and then within 2 days after your return is received by the Seller, will guarantee the return of money to your account. I have been an ebay user for 10 years, and their service imo has declined over the years. They are imho earning way too much money from even horrible sellers, to intervene to make sure your experience is positive and that you get what you purchased. EBAY SUCKS!

I discontinued my buying with eBay because their policy sucks! I bought an item from a seller on March 22nd and the item suppose to be delivered on March 28th. It had been 4 days and I didn't receive the item. Here on April 2nd I called their customer service and she told me I had to wait another 4 days and if the merchant don't answer I can get my money back on the 5th day! That's 9 days to wait for an item YOU paid for and I will no longer shop with eBay. My shopping will be at amazon because you get your money back in a day or two!

Even when an item is described to a T, they still will let a fraudulent buyer try to send it back. I just wasted over an hour of my time getting nowhere with a customer service rep, a supervisor, and a manager named Melvin. I'm pretty sure their names are made up. While getting nowhere with them I was constantly emailing the buyer telling them that the item is described just like the certificate of authenticity says with nothing else added. After a few emails I got the buyer to rescind the return. eBay doesn't even look at the listing to make sense of what the buyer is saying. This business is dying and everyone needs to move on. They are the worst I've ever seen and it's been like this for a long time. A place that only lets buyers leave negative feedback tells you what kind of company this is. So if you're a seller, beware, eBay does not care about you.

I’ve been selling my ancient coin collection on eBay for a couple of years, seriously selling for a few months. One of my coins was returned to me. eBay has been holding the “Final Value Fee” for this coin for no reason (that was given to me). I called customer service 4 times to get my money back. Customer service is usually someone in the Philippines. Every time I call to inquire about crediting me back the Final Value Fee for this coin I was told things like “I’ll be happy to assist you..." "I can help you with that..." "I understand your concern..." "I understand your frustration..." "I will be following up on that..." "We will have to appeal this..." "We’ll get back to you in 48 hours.”

Bought an article who didn't arrived, I left ok feedback, eBay removed the feedback and Paypal shows no traces of the transaction, il Giardino di maya seller is having lot of control...eBay worth 0 today, it's finished of finished. Only losers and cheapskates.

I was about to place an order with Divacos about a bundle of Clinique soaps that were for sale. There were about 5-10 soaps in a plastic bag and had white spots all over them. When I emailed Divacos about the spots, he/she (I suspect it was a she) sent a very rude message that if I didn't want it, don't buy it and that he/she was promptly blocking me from buying anything from Divacos. The only thing the eBay rep said was "buy it from someone else". Since then, I rarely use eBay.

I purchased baby stroller, high chair, and baby activity player over $400 recently from eBay. Delivery was 3/18/19 and the other 2 items on 3/20/19. I got a message that the items were delivered but as at now, I haven’t. I contacted eBay and FedEx who delivered the items. For about a week now, it’s being frustrating. They will promise to call but no one will call. I just hope eBay does something to help customers from losing our items by holding FedEx responsible for deliveries and drivers deliver items.

I started selling on eBay in 1998. I had built up quite the business. In 2012 I had a 3500 sq. warehouse, 8 employees and I was "grandfathered" in as I was told in regards to how many items I could list: No limit. Then came the corporate mentality. They claim it is "your" business yet dictated how you are to respond to customers, force returns down your throat and instituted the same rules to sellers selling pre-owned and new. That isn't apples to apples. Despite having an authentification I had paid $50 for, they deemed an item I sold as not authentic.

Here’s a site that used to actually facilitate a community where people could buy and sell respectfully. But instead it’s just trash. eBay allows buyers to abuse the return policy and the sellers. They did zero about a buyer who sent me threatening and insulting messages. Actually they required me to take a loss on an item I sold because of the buyer decided they didn’t like it, regardless of the item stating it could not be returned. In all fairness, I would have accepted the return to start with if the buyer didn’t insult and swear at me. Not only did eBay do nothing. But they don’t even have an avenue for sellers to protect themselves. Stick to other venues like Poshmark.

Any case seller appeal for buyer's case gets very high chance to lose money and defect rate so that eBay fee increases. eBay hardly listen appeal to maintain 1st decision. There is not many option sellers can do any unfair eBay judgement. I'll tell my case. Buyer missed to return one piece for an item. I appealed not to refund fully. Upon my Message to by buyer, the buyer never replies but eBay decided to refund fully. Buyer did not add return tracking. If I did not appeal to subtract amount for missing part, I might have not to refund and get defect point. So similar case, I would not report as I received when buyer missed to upload, then eBay handles it later after limited timed window passed to return from buyer. eBay customer service always tell out of point too much. They don't know about eBay.

I would leave zero stars if I could. I'm disabled. Made a purchase for 150$ received the wrong item and it was damaged. Was hard to return. Upon returning I realized I no longer had access to the account so I lost out on 150$. I spoke with them and the seller and PayPal all would not help me. So I lost 150$ and a lot of time and headache. I will never use this company again to save my life.

Let be upfront. I hate Amazon with a passion and do everything I can not to order from Amazon or anybody that sells on Amazon. So I have been using eBay who is in competition with Amazon for my items. So the last couple of items I have ordered arrived and to my surprise it came from a Amazon fulfillment center. My blood began to boil! I called eBay to be told that you have to ask each seller if they are a drop shipper for Amazon before eBay will do anything. They don't have to advertise that they are selling Amazon stuff on eBay and eBay is wondering why they are losing that battle. To top it off, these parasites for Amazon are adding a couple of dollars on each item simply for posting it on eBay then ordering it from Amazon but using your address to have it shipped to. Back to shopping in stores for me.

Beware of eBay's, he protects his sellers more than he protects his buyers. I purchased an item as slightly used and when received is perfectly a used or for parts only item. Nowhere in the description it said that the item was missing parts and that the items was damaged. Moreover, it didn't said that the item had a strong smell of smoke. When I contacted eBay to dispute the items description, eBay denied my case claiming that the description says that the item was used. Like I said the item said "Slightly Used". It never said "Used".

eBay went all the way up to corporate to state that they think I made a transaction off eBay and are charging the amount in the message system of 10% of $7000 or $700. In other words they can claim anything and if they do not find in your favor you owe them that money otherwise this happens (mind you this has not happened to me yet but it does to many). (1) Collection agency. (2) They ruin your credit. (3) They hassle and call you. This is basically stealing of money. Also eBay changes all fixed price day listings (3-5-7-30 days) to good until cancelled which is a money grab by eBay since people will forget when relisted. Without going into detail eBay will make a killing from this decision that had started this month March 2019.

Checkout took more than 8 hours. Process extremely customer unfriendly. No way to contact eBay directly. Either by phone or email. Customer service is in the Philippines & even they don't know how to contact them. Absolute terrible business practice.

A seller of diamond stud earrings described as 4 carat D VS2 is a scam artist. I received junk earrings with one being fractured filled. The diamonds were actually L I3. Junk. I complained to the incompetent idiots in the call center at eBay who referred me to PayPal. They are more a scamming unit than the seller of the earrings. PayPal claimed a full refund if I mail the earrings back to an incomplete address in Israel.

I had been watching an item for six weeks on eBay. I sat and watched the time expire at which point I was low bidder. Not so, up pops you were outbid. What? How could I be outbid? Time had expired. I contacted customer service and was told there is a time delay on the site. How could that possibly be fair to the buying public?

I have used eBay off and on for about 10-12 years. During that time I had seller slow roll me past 45 days. It took about 2 weeks to get the product. It stopped working in two weeks, I sent it back, it arrived at the seller in a week, he took two weeks to get a replacement out the door and it took two weeks to get to me. This replacement stopped working in one week, the seller offered to send a replacement, said I do not want a replacement. I want my $600 back. Dead silence from the seller in Canada. I never received a product or my money. PayPal, eBay and my credit card said their policy was after 30-45 days (depending upon who I talked to) they would not refund my money.

eBay is allowing international sellers to sell jewelry that is completely fake. When I discover the jewelry was not real within a few days of it being delivered I requested a refund. I was told to mail the merchandise back which I did and turned in the tracking number to eBay. I was denied a refund. I do not have the refund or the merchandise. This is completely unacceptable. I appealed their decision and they still denied my refund with no explanation. From the looks of the other reviews there's plenty of people this is happened to. Beware. Pay a little bit extra and shop with a reputable company.

I have been injured and deceived in connection with transaction on eBay. The buyer (**) chose the economic parcel as a form of delivery despite my proposals to select the priority shipment due to the long delivery time. Now I know that he deliberately did not choose the priority shipment. The economic shipment from Poland to the USA was transported by sea, which takes about 7-8 weeks from the moment when the shipment will leave the country of posting. On 03/02/2019, the buyer opened a dispute on eBay due to non-receipt of the goods. I want to point out that the tracking number of the shipment was obviously entered into the system and showed that the shipment was sent from Poland on 28/12/2018. So from that moment delivery time is 7-8 weeks. Of course, I wrote about all the details and delivery times both to the buyer and eBay service.

I spent over 10k on a Bobcat. eBay said over three different employees, "No worries, you are guaranteed and backed by eBay." All lies. Now I am out of money and jobs I cannot do. I need help but eBay won't honor what they said and told me. Now what?

Was with eBay for many many years going back to 1998, got divorced in 2017; Thought I would give eBay another try with my own account. Recently listed 10 items. Since there are limits of how much you can list for new accounts. A buyer sent an offer to purchase an item for $186; was excited. Wow just a few days in someone is buying something, plus I really need the money. Customer never paid, after a while eBay sent me an invoice for the 10% fee of the product, yes I said 10% so if the customer did actually pay no profit for me. Hard to mark up item and compete with other sellers. I called eBay, spoke to a guy at length, and complained, and he assured me there will be no charge to my PayPal debit card, but yesterday. My PayPal debit card is negative $40; I called this morning hopping mad. Yes they resolved the issue so they say, but this negative $40 charged will remain for 2 weeks!!!

Do not trust anything eBay says. Because they are fraudsters and they are not there for the customer but their pockets. I guess they are in cahoot with the sellers. I bought an LCD screen online and according to the seller, he has sent it. But I never received the screen and I have been sending emails to the seller but never receive the screen. I reported the matter to eBay and they said they did an investigation and they can't give me a refund and if I want one, I need to get a police report. What kind of **, is that. I thought they were the online police between the seller and I. And how ridiculous does that sound. How the hell would they write "money back guaranteed" on their site and when it's time for a refund on a product, they have all excuses. Please don't shop on eBay Because if you don't receive your product, you won't get your money back. They are fraudsters... All I needed was a screen and they can't even make the seller sent me one.

eBay by far the worst place to buy anything, is the equivalent of a junkyard. In fact it is worst than a junkyard, it is an out of control place where anyone can advertise falsely and put up fraudulent ads and lure the unaware consumers into buying products based on lies, sure you can return and get refunds but, what about your time that you have to waste because the company's unethical practice, because they do not assure that sellers are held responsible so that they do not advertise falsely, but they don't and therefore sellers can advertise falsely. The consumers will suffer the consequences of their fraudulent acts.

I have sold on eBay since 2015 and not really ever had many issues. eBay is now forcing FREE returns down sellers throats. Buyers are opening so many FRAUDULENT returns and eBay does nothing about it except force the seller to eat the entire cost. The more buyers open fraudulent returns the more fees sellers are being FORCED to pay. Sellers will have to pay 40% yes I said 40% more fees because of buyers lying about their returns. I understand if a seller is wrong we are wrong. But eBay doesn't even want or will take proof from a seller to prove the item is as described. Pictures of measurements are listed but buyers say they are wrong. Ummm they are clearly in the pictures. How are they wrong?? eBay responds well buyer opened at INAD so nothing we can do. I cannot wait until my subscription is up so I can close my store and account!

I buy from $1000 to $12,000 worth of items on eBay since 2014. I didn't know that my honest reviews were getting deleted by eBay. I only left a couple of negative but honest reviews on the seller's page after they rip me off like sold me broken phone or something, and when I checked on the seller's page the review was deleted and the seller never refunded me the money, so I hate eBay for doing that. I really don't have time to call them and complain for 1 hour, I am not saying dont buy things from them, but eBay customer service is going downhill.

So I been with eBay about 2 yrs and made about 700 purchases from them. So today they had a 15% coupon off on a item so I applied. The coupon it took it off I must of by accident hit the check button that removed the coupon so I called eBay right away. I was on the phone with a rep for 1hr which finally transferred me to a supervisor which tried lying saying that, "You could not use it on a purchase from a auction" which was a lie. I seen the coupon apply to my order with my own 2 eyes so I said I just won't buy from use again. All the business I do with them and they would not grant me my 40$ coupon after all the money I spend with them and when I told her she was going to lose a good customer over 40$ she told me, "If that's your preference, then that's fine." So guess what. I will never spend another dollar on their ** site. Not to mention as many times as I won stuff and sellers would not send you your item if they dont like the price.

BEWARE of eBay SHARKS. After I paid for some items that I purchased I saw the ad on the trailer page labelled: "People who shopped for this item also looked at", then followed by several ads. Among them I found the Dremel Workstation for $67.94 with FREE POSTAGE. As I am in the market for one I felt it might be a good buy. Going then to the full ad and I find that there is a $16.50 postage charge, even when the ad states FREE POSTAGE. This will get the Shark an extra $16.5 which bring the total to around $84.45. Found other ads with free postage for around $70.00 to $78.00. Free Postage.

I've sold and bought on eBay for more than 25 years. They just keep changing the rules for sellers. I can't make money anymore because they make me pay for returns, even when the customer is misusing the return policy. I quit.

My card information was stolen in this website!! DO NOT ORDER FROM HERE. I'M BEGGING YOU!! One transaction for $155 and another $130. Please do not order!! This website is terrible. It has no buyers protection.

Three times in the last 6 mos. I've tried to purchase something from eBay. Beware! this site attracts every scammer in the world. Selling without inventory is one of the favorite plays. One given fact, they'll take your order and your money, no problem there. What happens next can go a couple ways. Either they'll ship you a substandard overseas knock off, or you'll be in for a long wait while they accumulate enough sales to place an order with their vendor and then maybe get around to shipping to you. Months will go by without your order. Sometimes the seller will communicate urging you to be patient because it's in transit etc etc. but most often you'll have to resort to fighting for a refund. Apparently there is little or no oversight on the part of eBay for who or what is using their website resulting in exposing buyers to every kind of scam imaginable. I for one am finished with eBay.

First time selling on eBay I got into a scam. I called CS support and agents tossed me between departments and gave no solutions after days of debate. I decided not to sell and stick with being a buyer. This time I bought from a seller who enrolled in Global Shipping program, charging me unnecessary import fees that are not required by the country of destination. I called CS again and dealt with an agent who kept cutting me off and ridiculously attempted to ‘educate’ me on matters of taxes and duties, when he himself could not make clear differentiation between import and export fees (seriously, hear yourself dude). Have I been a more experienced buyer I would refrain purchasing from any seller who uses the global shipping program. It does no one good, but allows eBay to make tons of money out of it for all those little fees they collected here and there.

I've been on eBay for 19 years as a buyer and seller and have tipped the scales between the two frequently. :) People are always quick to leave bad feedback for eBay... and I'm sure there were times in the past that I would have too. HOWEVER, they have improved by leaps and bounds on customer service and support. The support staff is knowledgeable and has been trained very well. In past years they would route their CS support via India and I had trouble understanding thru heavy accents. This is no longer the case. After having more options as a seller available, I can say that I appreciate eBay more than in the past. Ebay versus Tradesy: eBay is the winner (faster payouts, better customer service and broader audience). Ebay versus Poshmark: too different to compare. Give eBay another chance. I did and the benefits are real.

If you are a seller on eBay beware!!! I've been selling on eBay since 2004 with over three thousand items listed with a 100% positive feedback rating and that does not mean anything to eBay... I sold a $1,049.00 Custom made Leather Interior Kit on Nov-15-2018 to a buyer and then they open a return case in eBay on 12-24-18 more than a month later claiming the kit did not fit. The buyer could not provide any details or proof about the fitment issue so the case was closed, but then eBay re-opened it, NOT THE BUYER BUT EBAY reopened it on 2/21/2019 stating (I've reviewed the details of the request and found that the best resolution is to ask the buyer to return the item to you for a full refund. Because the item was not as described, we're asking you to pay for the return shipping.). So long story short, the buyer saw a opportunity to commit fraud.

The tracking number provided by the seller (new zero feedback) went to another address in my town and had a listing weight of 0.9 lbs. This item weighs about 20 lbs. I filed a not received claim with eBay stating the facts verified by UPS that the item was accepted by a woman but not at my address and that there are no females at my address. In spite of the facts eBay sided with the seller because he provided a tracking number! Obviously never verifying any of the facts I supplied. My credit card company stepped in and credited my account, however I will appeal eBay's decision and just maybe a reasonable person will do the right thing... eBay's direction is revealing...

eBay as a whole should be shut down, they find every possible way to penalize sellers on there and take all their profits. Then when they penalize you and set percentages to where you have to raise your prices to compensate. Then you don't make as many sells because your prices went up. Then they penalize you because you don't make enough sales, obviously because your prices had to go up, and they take all your listings off so now you sell at all, forever according to them.

If you are a seller on eBay beware!! I sold a item and took pictures of the item I was shipping. The buyer states it had wrong tape on it. eBay sides with buyer without seeing any evidence of a fraudulent buyer and steals money from my PayPal account. Customer service is very poor and doesn't care about the buyer.

There is a seller on eBay selling fake antique art pottery, they are saying it’s Roseville Pottery from the 1940s, however it’s worthless fakes made recently in China. The worst part is that eBay has been told of this, warned of fakes, and repeatedly will not do anything about it. It just shows how eBay wants the 10% from a sale and will get it even if it’s a crime being committed. Buyer beware and beware of eBay, once again they prove they are a criminal enterprise.

I live in a resort with 1576 spaces. I ordered two items from eBay that were not received from FedEx because eBay did NOT designate my "space" number, i.e., street PLUS unit (e.g. #2-247) but only used the street address of the MAIN resort. With this 1576 units, the proper address with designation of street and unit is critical but tracking only showed it was "delivered" somewhere in the main resort.

Had been selling with eBay for years and only now have noticed how they have changed trying to satisfy buyers in this internet buying/selling market. Ebay does not care or support its buyers anymore. Company have became inhuman, unfair and hostile to sellers trying to please the buyers!!! Never thought it would be this way, had to sell some items to replenish loss of income due to the illness and one of the buyers bought an item and in a week after buying it claims through the feedback, not messaging it reaching out to me but also damaging my reputation as a seller and all because she thinks the item was not a size Large it was a size Small?? Difference between size L and size S is pretty big, all when the measurements had been listed in the description and under the details!!!

Extremely high seller fees and always favors the buyer on returns when the buyer breaks the item. Also you never get someone on the phone that speaks proper English. Also the return process is ridiculous!

I listed a dept 56 item as a seller on eBay. I gave pictures of all the items as well as listed the damage and took a picture of the damaged item. The buyer contacted me to let me know that a piece she received was damaged. I do not do returns but since she said it was damaged I asked for a picture and said that I would return it when I saw the damaged piece. She never did send me a picture. I doubted that she was being truthful because she never would send me a picture. Also, I overwrapped the 3 pieces and they were in bubble wrap, Styrofoam, a box and then other tissue.

I am a seller on eBay. I believe eBay is breaking federal law by over protecting the buyers to keep the profit high. I sold an item on eBay. I listed the item as nonrefundable. The buyer came after 21 days and claimed that the item is not working. By Law buyer has 3 days to claim full refund. Buyer is personable to make sure the item is functioning as intended in reasonable time.

I purchased an item in November, was shipped by FedEx, did not receive it. Neither eBay or the Seller made this right. I am very hesitant to purchase anything from eBay as I received no support. The seller, eBay and FedEx all refused to make this right. FedEx showed the item "shipped" in their tracking, but told us by phone it was shipped to an alternate address. I reported this to eBay and they refused to do anything. The seller also has refused. FedEx says that they would reimburse if the seller would file a claim. We are stuck in the middle with no product and no refund. Very bad customer experience with both eBay and FedEx.

My email and credit card was hacked in December 2018 after I noticed an Acer laptop was ordered through eBay without my permission. I canceled the order but the item was delivered with damaged open box with the seal broken, no packing slip, no return label. I have reached out to Coverwindowell (the seller), eBay, PayPal and my credit card company to no avail. The seller has not responded to any of my email attempts and the phone number of the company does not take any calls or messages.

You would think that eBay would know the difference of a ship to and bill to. I received a product that was partially damaged. Did not have eBay account and sent 19 emails to the seller. After 5 calls to eBay found out I needed a temp account to contact the seller. Took over a month. Sent email and two days later eBay said they could not send email due to privacy issues. I could not get a response from eBay as to what policies were used to not send email. I have decided not to use eBay for any future purchases.

eBay refused refund on defective top even as seller was willing to give me the refund on athletic wear that arrived with fraying seams that I never tried on. eBay insisted I return the product (China) even as seller was not requiring the return. Could not wear so trashed and no refund so money down the drain!

I purchased a Microsoft Office Professional Plus 2016 (Brand New) - 1 PC Install from a seller named "dealventure" on eBay back in December 2018. They sent me a product key (Product Key(s): **. I was ale informed I would get a disk, which I never received. Still have not received it after multiple requests. I followed all the installation protocols. Since the start, each time I opened the program, Word asked me for an activation key. I usually clicked "cancel" and was able to proceed with my work. It's now February 2019, and the program stopped working and I getting the message that the product key has already been activated the maximum amount of time allowed for that key.

In the past several months I have returned many items purchased with various sellers on eBay. Ordered mint green sheers, received robin's egg blue, ordered 6' full length led light curtain, received 2' icicle lights, ordered particular Barbie dresses and bathing suits, received others that were totally different and listing did not state the item (s) would be random.

The issues with eBay these days are on both sides. As a seller eBay dictates every aspect of a sale. You can sell a broken item for parts or repair. The buyer can ask for a refund and eBay will force you refund even if your item is not returned, even if it is stated no warranty and that it is an as is sale. If you don't agree they will take the money out of your PayPal account which they own. If you don't get paid through PayPal they will take it out of your selling account by billing you for it then taking it out of your bank account... This are driven a 60% decrease in sellers on eBay over the last 10 years.

Seller "greatdealauto" has return policy on description page of a Nissan Navara d22 headlight that does not state any return timeframe. Seller accepted return after stalling the dispute by asking for photos and me to make adjustments that could never help the problem. Item listed as for Navara d22 but illegal to fit on one as it is the variant suitable only for the Nissan Frontier from America because seller has used images from other seller that has Au version, dropped the price by a few dollars and is stealing business from legitimate seller. eBay cancelled my refund because they claim I had 14 days to make the return according to their return policy. What policy? I didn't purchase from eBay but a seller that stated their return policy, and had no reference to any second return policy. i couldn't print the emailed postage label while working 6 days and 75 hour weeks and get to a post office.

I sold the DS game and the bid end at 01/16/2019. On the 02/18/2019, the buyer wanted to return with reason that Missing Part.In the description it indicates that the box is coming, however neither the manual nor the cover arrived. En la descripción indica que viene la caja, sin embargo ni el manual, ni la cubierta llegaron. It's over a month so no refund.

I started to sell on eBay and any time when I had an issue as messages from buyers not coming thru, abusive demands from buyers and not the last overnight changing of policy, eBay didn't care, hours spent on the phone, useless customer support who not even know well their policy.

I made a offer on a item. Seller accepted. I paid. Couple hours later he cancelled the order. It's been over a week and haven't received a refund and have been repeatedly lied to by customer service which under the law is FRAUD. Do not do business with eBay. Could take me months to receive my money.