eBay Reviews

This seller, Hollywood2013, has a couple of reviews that are similar to my experience. She took my money for the merchandise but never shipped the item. She did not contact me for 2 months at which time she said she would be shipping that week; 3 weeks later and still no merchandise. I cannot leave feedback on eBay because it has been more than 2 months since I ordered. I was unaware of this rule. Seems to me many people could be unaware of this rule and this is a great way for seller Hollywood2013 to take people's money with no intention of shipping and no concern about a negative review.

Purchased my 1st pair of Sketchers Relaxed Foam slip on shoes in 1998! Wore them out! Purchased my 2nd. Pair in 2020 and they are the best! Like walking on pillows. Absolutely Awesome Shoes.

Never received order. They refused to issue refund. Nothing but crooks. Avoid doing business unless you like losing your money and order, they are by far the worst company I have had the misfortune of doing business with.

I purchased an item from VR Assets on eBay but it arrived badly packed and damaged. VR Assets promised to refund if I returned the product from Colombia at my expense. I agreed to this and bought a replacement from VR Assets. The replacement arrived but was not the correct reference. Once again VR Assets agreed to refund if I returned the item at my expense. Meanwhile, Amazon refused the refund on the first defective item even after it arrived back at VR Assets, and I had paid in shipping almost the same as the value of the item. The refund promise was worthless, and I will not be returning the second item because of the shipment cost from Colombia.

I bought a CD recorder from a seller online. The item was not as described fully. When asked to take return and refund they have me the unusable item and kept my money. They gouged me. I was left without my money and they will not give it back. I was covered under their A to Z guarantee. But they gouged me instead.

I am a 100 percent disabled veteran who recently tried selling a John Deere toy I bought and couldn’t return because it was past the time allowed for the return policy according to John Deere... I tried listing on eBay with the option to make a offer. The offer was not worth selling with eBay fees and shipping so I decided to gift the toy. I was permanently suspended as eBay says in the provided email I am uploading that I am a danger to the eBay community! This is crap and word of mouth amount veterans is big and I guarantee eBay will lose business. I paid 80 for the toy and was offered 30.

Ebay turned my son into collections without any explanation as to why. When I tried repeatedly to get answers I was told they can't provide support due to the pandemic. So they can turn folks into collections without proper explanation but can't manage to answer a phone?

I have been a member on eBay for almost 20 years. I have had mostly great experiences but some bad as well. This latest situation is the worst. I purchased an item from a seller for $75.00. It was a part for a tool I needed. Item had a tracking number formed but no more info. I needed that part so I hung tight for 3 weeks. tried contacting the seller but nothing.

eBay customer service is a hit or miss. They can be extremely biased, depending on who's involved and what their misconceptions are. At best, they can empathize and bat for you. At worst, they can mess up your account so illegally that if you can gather the evidence of what they did, with every infraction they've ever committed, from every member, they would literally be run out of business long time ago. I have lost so much money both as a buyer and seller as an ebay member during my 20plus year involvement with them, we are totalling in the 5-figure mark if not more!

It's despicable that you're still allowing hundreds of sellers to heavily price gouge Clorox wipes. Your eBay statement says that you are protecting your customers from being taken advantage of during a pandemic, and that you are removing such listing, but the practice continues to be an issue every day. It is unfair and unethical to allow this practice to continue when the product is nowhere to be found anywhere else, while eBay continues to profit from these huge markups.

They are 100% shut my site down for no reason. I lost my job because of it because they didn't have anybody to investigate anything. I also lost brand new cell phone and they took $131 out of my bank account. How are they getting away with this?

Anyone checked ebay.ca recently for Lysol wipes? I just did and they are asking $89.99 + $30.00 shipping for 4X80 wipes. Costco is selling a pack of 6X100 Lysol wipes for $19.99, talk about price gauging by ebay. Thank you Costco.

Had my account suspended for no reason after being a seller for two months. I had nothing but positive reviews. No way to appeal the suspension. Thank goodness I had created this as a separate account. Lost hundreds of dollars of business.

My confidence in shopping with Ebay is shattered!!!! I am appalled by the customer service response to my resolution and appeal. When I appealed the decision of non-delivery Ebay closed the case in 1 day in favour of the seller WITHOUT EVEN CONTACTING ME!!!! When I appealed that decision with 3 pieces of OVERWHELMING EVIDENCE from the courier company that my product was NOT delivered but returned to the seller with a proof of delivery and timed signature from an employee of the seller EBAY kept asking for more information. If it was not for the co-operation of the courier company who offered to contact the seller themselves and state that the consignment was returned to them I would have lost hundreds of pounds.

They linked my account to a complete stranger, and won't tell me how we are linked, nor will they tell me anything about the other person that they linked me to. All they will tell me is the eBay user name, and that we have a "strong connection". I have asked numerous times how we are connected, and what they have to do with me. They will not answer this question. Because this stranger screwed up their ebay account, ebay has locked me out of selling on my account.

For those of you reading this to determine if you should buy on eBay or not, here is a fact that I have not seen mentioned. Or at least mentioned enough. One way to decide on purchasing from sellers is to read their feedback. Well, for quite some time now ebay has allowed sellers to have their negative feedback removed!! Even when it DOES NOT violate policy, a policy that you will be hard pressed to find enough detail on. Some time ago I came across a seller (leecountymusic) that became very rude when they sold me an item not as described. Although ebay did help refund my money with their buyer protection policy, my negative feedback of this seller was removed. Feedback is there for a reason, to let other buyers know of your experience with them.

I can't believe this site is actually legitimate. It is supposed to be a secure and trustworthy website, ensuring a money back guarantee. Yet there is no customer support representatives available and if you call you are directed to the website to resolve your issue. I was scammed out of $3000 by what appears to be one of Ebay's employees. The individual set up a fake post advertising a car and was able to access their letterhead and privacy disclosures. Not only that but the individual knew the entire process of car buying through eBay and sent correspondence from eBay motors. They requested payment in the form of eBay cards. It seemed legit.

I made a $1,700.00 purchase on eBay and the item arrived damaged. Contacted the seller and sent photos - he agreed to a return, but I've never gotten a return label from him. Contacted eBay and they said they would give the seller 5 days to provide a return label, but he never did. Just contacted eBay again and they told me the IDIOT rep I spoke to last time at eBay NEVER TOOK THE NEEDED STEPS TO FORCE THE SELLER TO PROVIDE A RETURN LABEL and now I have to give the seller another 5 days before eBay will return my funds. Do not buy anything on eBay! If anything goes wrong, you'll end up in a never_ending loop trying to get your money back!!!

I purchased a laser disc player. It doesn't work. They won't issue me a refund. The sellers on eBay are nasty. 1 seller accused me of being a scammer. Told me, "Lots of luck with your refund. You're not getting one."

A very poor experience when I sold an item on eBay and they held my payment for 3 weeks for no reason and still charged a 3% selling fee. I found it hard to contact ebay to resolve issue and when I did get a phone call they still would not release my funds until their set date. Ebay has no accountability and do not care if your payments are delayed.

Our brick and mortar fitness equipment retail store has been open for two years now, and started selling on eBay to find a wider range of customers. For reasons eBay will not provide, our business was targeted by their "Trust & Safety" department, to drag us through a mind-numbing bureaucratic process of proving our legitimacy. Even with multiple successful sales and only positive reviews, eBay was convinced we were offering items that did not exist, and so demanded documentation proving ownership of our inventory.

I gave an order and within two days I requested to cancel it but they refused the cancellation since as claimed the shipment took, but the item I received after more than two months. And when I received it I asked them to return it but they declined the return also.

For the first time in August 9 I ordered 2 items from eBay but I only got one of them. My first item showed it delivered on my mail box on August 17 but I never got that item and I tried to contact with ebay with a live representative but there is no customer service! And today their automatic system sent me a message that showed I received the item on August 22 and case is resolved and they closed my case! While it's not true! I am still waiting for my item. This was my first time and for sure the last time that I purchased something from ebay. People just pay a little bit more and do your shopping from a valid sites with great customer services like Amazon. ebay is like wish.com. If you purchase something from it, it's not guarantee that you receive your item and ebay will not refund you. Do you will lose your money.

I have made roughly 300 sales on Ebay and I have a perfect 100 seller rating. Recently, I've had my first issue with a scam buyer who claimed a used, but near-mint, puzzle was damaged even though it was shipped in secure packaging. The listing also showed the completed puzzle with zero defects. The type of damage the buyer is claiming is unheard of during shipping. The buyer claims that the upper layer containing the picture has naturally peeled apart from the cardboard layer underneath, but has done so in a manner where it's a perfectly clean cut with no other signs of distress. Puzzle pieces can certainly become frayed, bent, dented, chipped, and torn apart, but certainly not cleaved in half into separate clean cut layers the way the buyer is claiming.

After finding the needed item and checking that my country is in the list I hit "Confirm and Pay" button on the next page. After that I get the next message: "Unfortunately, this seller will not ship this item to your country. Here is what you can do: Update your shipping address and try again. Please contact the seller to request order total." And now ebay oddly refuses to cancel the commitment. The seller can demand whatever price for shipment, and I still have to pay?

On January 9, 2020, an order was placed from my mother's eBay's account for a denim jumpsuit, size Medium, the item was paid for with my bank card. The item was extremely small for the sizing and was deemed a manufacturer's mis-tag, so on 01/12/2020 a return was requested from the seller. The seller did not want to take back the item so a request was made for Ebay to step in.

I bought a cell phone which was presented on eBay new in the title and in condition: title: NEW Nokia Lumia 925 16GB Mobile Phone. State: New: New and intact object, never used, unopened, sold in its original packaging. I received the phone. It was not new. It was even very used with visible wear on the back of the phone. The unscrupulous seller offered me a small discount by evoking the fact that it was used but not expensive, I left an opinion on the product by telling the ebay truth my immediately suspended the account and pay no attention to this fraud.

I paid for express freight which wasn't used. Item came too late. When I complained to eBay they didn't care. As the seller is one of their biggest sellers. They immediately sided with them as it creates more profit for eBay.

Ordered and paid for item. Never received item. Ebay magically deleted the order from my purchase history. I've got printed copies of everything including bank statement. Ebay says they can't find any record of the order. I have the order #. Can't file a dispute without a order # they acknowledge. So bottom line, no product, no refund, no help, unless I sue I'm out of luck. No wonder Jamie Iannone is so wealthy. With the ratings they have been receiving they are doing things like this to a lot of people.

I purchased an item and agree to 1-5 day delivery. 10 days later I did not receive the item and notified the seller. A return case was opened and then it was closed because I didn't provide a tracking number for the return. I spoke with someone at eBay and explained I don't have a tracking number for return because I never received the item. I was told the case will be closed in a new case for a missing item would be open. The case for the return item was closed because I did not provide a tracking number. It has been 6 weeks and I still have not received a refund or any communication. There is no longer a customer service number or chat line for eBay. I have lost two eBay over $200. I no longer trust this company and I will never shop with them again.

eBay has gone downhill... If a buyer does not pay you must wait several days to get a resolution or cancel listing and start over. They will bill you listing fees! Totally Outrageous... Buyers are not paying and sellers are getting ripped off with "Sorry about your luck" automated resolution center... What really amazes me is how many businesses use COVID-19 as an excuse for poor quality and no support when agents can work safely from home. Strongly believe eBay will be a thing of the past. Why would anyone want to pay shipping and wait forever to receive item when they can sign up to Amazon Prime and get same or better price with next day shipping free!

Looks like eBay has some kind of deal going on with Squaretrade and without authorization just add the protection plan! Ebay is already becoming unpopular do the great Amazon Service! This will be my last order with ebay! Their service and even the web page is totally outdated! Maybe a company that was popular 10 years ago! Never again ebay, no reason for me to deal with those kind of scams, sellers that send used items advertised as new. And super slow ebay support when it comes to this kind of fraud, basically telling you, "We can not do anything. Contact the seller yourself!"

Everybody beware of eBay they illegally stole my ???? Out of my bank acct and allowed the thieving seller to get away with it and I received nothing. I paid for an expensive $121 Galaxy watch, put the correct address and eBay and the seller (Crp-mobile) conspired together and shipped it to the old address then kept my money and said there's nothing they can do about it. They're run by scam artist, criminals, & hackers with about a thousand more complaints on Google from other Buyers on eBay. EBay doesn't deserve you as a buyer or seller.. Join Amazon like I did or risk getting scammed!!!

Lack of actual product reviews. Buying on eBay is risky. If anything, the buyer is the first one to stand at a loss. It’s far too easy for sellers to sell bad products and leave it on the buyer to deal with it. Without post product reviews, eBay leaves its customers at risk. Just poor business practice. If the idea is to protect the seller, they are doing wrong there too. I have no problem if a seller has 1 bad product. But and that one item should not tank the seller as a whole. If the seller offers 2 good products, then let them sell those and leave the bad products to die from lack of sales there. Why put the seller out for a review meant for the actual product????

So at first I was all about eBay, but unfortunately this site's reliability to honor prices on products on their site is not good anymore. I have ordered and paid for multiple items {more than 6} on ebay which were then pulled and or not delivered. I am very disappointed for one my credit card I use gets multiple hits which then locks my card out due to my bank's fraud team. {Not their fault. They are doing their job.}

Ebay account 10 yrs. Was better, protected buyer, now HIGHLY favors Seller. Bought pool Seller NY $800. I never received, FedEx. NO INVESTIGATION - Ebay & Seller both said delivered. NO REFUND - ServiceSUCKS.

I have been a seller on eBay for quite some time. In this time as a seller ebay's customer service reps are LIARS (from my experiences) with little to no oversight or accountability as I have been reporting this issue (lying to customers) continuously for over 2 years and NOTHING has changed. In my experiences 80-90% of my interactions with ebay. There is no one who appears to care, you get different answers from different reps on the same phone calls (NO CONSISTENCY FROM EBAY).

I have both sold and bought off Ebay since 2001. It use to be a great place to find items and sell those that are still good but not worth junking. Those were the good ole days. Most of the stuff you buy now is junk coming from China and it's not worth the money you paid. They abuse their sellers. Plain and simple. They continue to raise rates as they see fit with no regard to the seller. If you need an oddball part or something, might be worth it but anything more, stay away. A lot of fraud buyers as well and they won't support the sellers when there's a problem. Would be much better off going someplace different where you're treated good.

Worst Garbage coming out of Philippines. Sold an item. Buyer paid through Paypal. Was much too large to ship, so he came and picked it up. This info was relayed to eBay and they didn't care. Nothing was revealed beforehand and they are holding my money for 21 days while the lovely buyer and I fulfilled all commitments. They should be fined $10 million per day for deieipt actions.

All of the complaints on here for ebay are very true, IMHO. I've been a buyer and seller on eBay for many, many, many years. Ebay was a great company when it began. Do you believe that sellers were once allowed to leave buyers feedback? Yep! And when they took that away, the company began to change, and for the worse. Constant changes. You just get accustomed to the new change, then the new change, becomes the old change and you are forced to let them continuously shove these changes down your throat. You have no say, even though you are one of the "small people" that butter their bread! Sellers no longer stand a chance.

This is not first time I've encountered this. I purchased an item March 2020 and I write this review in July 2020 without receiving the item. The seller (weinan2018) avoided giving me a refund and refused to resolve my issue of the item never being sent. The price of the transaction was $90 USD. It is clear that I had succumbed to yet another scam and it will be my last as I refuse to use eBay this day forward, and will make it a point to tell others to boycott eBay should they express consideration of using the site.

DO NOT USE eBay!!! I signed up for an account. About 15 minutes later they suspended my account. I listed NOTHING, sold NOTHING, purchased NOTHING. They claim that there are SEVERAL policy issues with my account and that “This is purely a business decision, as we are not comfortable with your business model and selling practices”. Remember that I listed, sold, and purchased NOTHING. How in the world can there be SEVERAL “severe” issues with my account when I had it for 15 minutes???

Ordered a new open box iPhone from Amazing Wireless. Received a phone with a totally smashed screen. Immediately contacted seller and was told I would get a prepaid return label and a full refund. I returned the phone accordingly and it took two month and multiple emails to get my money back. In the end it was PayPal who refunded the money, not eBay! I left feedback stating my experience, but a few days later ebay removed my feedback. Therefore beware, you cannot rely on ebay’s seller ratings.

eBay uses unscrupulous sellers that do not deliver on their products such as Newparts (or partscontainer) and therefore it is important that buyers avoid using eBay. Use Amazon instead. It is also very difficult to receive a refund on the non-delivered item also.

I sold a $40 Solid State Drive and I paid shipping too. Now these jerks are charging me $5 for a seller fee which is 15% of the total price I sold the item for. It used be 10% now it's 15%. As for buying, there are a bunch of Chinese scammers who sell their items without any accountability and the worst part is I cannot leave negative feedback after 60 days. Ebay does return my money but it takes over 2 months for me receive a proper refund. These scammers also have lots of false advertisements on their items showing one thing but delivering something else. These Chinese sellers have the art of scamming ingrained in their culture. Also the prices for many items are terrible and I would rather buy from the product I want from the vendor's site or use a small business website.

Supplier on eBay shipped wrong part from China. Part is $90, return shipping is $300! eBay will not give a refund and the supplier will not cover the shipping. Never eBay again, never from China again. What a scam.

I purchased 10 bottles of Lysol at an exorbitant price for my cleaning business because I couldn’t find them anywhere. I received 3 out of 10 bottles. Seller will not respond. eBay will not give me a refund for the 7 bottles.

In 24 hrs I got 4 buyers for my art work, offering double, or triple what I ask. I ask for $70 and they offer $300. All 4 buyers had this in common. They sent me fraudulent emails showing that eBay and PayPal received his payment. It had eBay and PayPal logo on it. I complained to eBay and they said they issue warning or suspend accts. They don't do much for the scam they tried. Maybe because I was new to eBay selling they tried to fool me. It's scary that this occurs. I don't feel they took enough actions at all.

Every time you buy on eBay anything that has heavy weight it come to you broken, destroyed and if you want to return must box it again and send back. Almost need to hire someone to do it and seller they know that and send you their junk that way knowing how hard is to return. Also they expect you to pay for shipping of something that was damaged and eBay act as if trying to make you happy but they do not understand when you buy new items should not receive them damaged. It should be called junkyard ebay.

My order was delivered to the wrong address. The seller offered $14.99 refund and a new shipment for which they promised to send me the tracking# and update each step of the way. Four days later there was no tracking, no refund, but a package was delivered from WalMart in someone else's name. How in the world am I supposed to know this was what I ordered from eBay?! When I questioned this (not in the habit of opening items not addressed to me, a felony, by the way), I received no answer, so filed a complaint and stopped payment on my credit card. eBay decided that my order had been delivered and never addressed the refund even though I offered to pay the amount for this item less the promised refund, if I was told why I had received someone else's order from WalMart. There seems to be no recourse, except through my credit card co. And my review stating all this was removed. Guess I'll not be purchasing from eBay again.

Ebay states that the money held by ebay will be transferred to your Pay Pal account after a delivered notice from the post office and a 6 day hold. That point was 6 days ago, I have tried to use the ebay resolution robot but they don't believe in people actually talking to people to resolve issues. In conclusion, don't use Ebay, they are so big that they have no use for all us "small" people.

Ebay has been totally unhelpful with me and an issue I had with a purchase. I have tried in vain to leave feedback regarding the specific purchase. Ebay will not allow negative feedback. Good Bye EBAY.

eBay did not enforce their policy regulations when asked. A customer told me to go ** myself and left me a bad review. eBay would not remove it. They said they reviewed all of the information and could not find any violations. They would not help me.

I found it sad that the first EVER thing I bought from eBay turned out to be a scam from a seller, What happened to customer satisfaction, how do you compete with amazon like that? At least give the customer some kind of incentive to apologize for the horrible first time experience. How can they not figure out that first impressions matter the most? Lol sad.

I bid on stones with various China suppliers and won hundreds over a three to four month period. These companies and EBay say they ship but months pass and no stones. Asking for refunds for so many has gotten me suspended, called an abusive buyer and money back guarantee voided with any additional refund requests rejected.

I have been with EBAY YRS. They change feedback if it doesn't suit them. Get involved in transactions. When not asked. It's dishonest and no business practice. Rang them no time because I don't spend enough I was told.

I gave a negative feedback to an eBay seller from UK, because a damaged item (described as new) was returned and I did not receive any refund, even after 4 weeks. The seller did not respond at all. Some days after I gave a negative feedback this feedback disappeared. Ebay customer support stated that feedbacks will be automatically deleted by the system when shipping is graded with less than 3 stars during the virus crisis. However, this was not the point of my feedback. No items, no money and my negative feedback was deleted. Shady sellers can do what they want! Therefore buying on eBay is not recommended.

I purchased an item. Ebay removed the listing and the seller due to fraudulent activity. Ebay then required the buyer to ask for a refund for a transaction known to be fraudulent then denied said refund on grounds that I had notified my financial Institution. Calling them has offered no relief. Appeals fall on deaf ears. I fear that ebay has grown to the point where individual customers no longer matter.

My credit card was charged but I never received the product. Impossible to contact the company to launch a complaint. They make you go through a maze of web screens that lead to nowhere. I will never ever shop eBay again.

A buyer returns a video game after playing for more than 8 days, returns it broken and in poor condition. I sent eBay photos of the product and they did not pay attention to me and told me that I have to pay for the return.

This eBay nothing but Scam. Specially its customer service phone (it’s not working). They just send messages. Said the case is on hold (4 time). My order was over two months and shipping never come. Seller and eBay customers service keep change shipping date and place my case on hold. They refused to refund my money. This is Scam. Stay away from it.

Want to warn everyone to buy from supplier globalfactory1891. I bought a cutting plotter with 2 years warranty. After 6 months it broke. After 3 months of mailing back and forth, globalfactory1891 arranged a transport company to pick up the plotter. When the machine reached globalfactory1891 warehouse they said that the machine was scrap and that I could only get 80% of the machine's value. I should be happy that I was able to use the machine for 6 months according to globalfactory1891. Have a hard time understanding how 2 years warranty can mean that globalfactory1891 can't offer me an equivalent plotter that works or the whole sum back so I can buy from another supplier.

Ebay offers absolutely no protection for sellers. They charge 10% and more sellers fees and are not accountable for customer service. They issue refunds without looking at the policies. They stop any offering phone support which means automated assistance will respond to any issues that requires an actual human brain. I will no longer do any business with eBay period. The one star is a high rating. Shame on EBay.

Ebay does not stand behind its money back guarantee. I have spent countless time over 3 months trying fighting tooth and nail to get a full refund on a SNAD item the was returned to the seller. This seller knew how to game ebay and its process by giving me a partial refund while telling me ebay will refund the rest when I objected. I will never purchase another item on ebay since they do not know how to handle refunds and customer support. I am done wasting my time on these folks.

Attempted to purchase a pool pump from a seller. Price was awesome! When I added to my cart, a warranty was offered so I bought it too. Funny, the warranty went through but not the pump itself. Contacted eBay but they told me to use the warranty and buy a different pump for 10 times the amount of money. Nothing they could do as the seller claimed he couldn't get my payment (even though everything else went through fine). All ebay could tell me was to contact the seller WHO WAS NO LONGER AVAILABLE.

I placed an order for an item and after two weeks the seller still hadn’t received the payment so he never sent the order. We are talking in the age of instant transfers for money. I need it for a birthday present and the birthday cake and went and the seller never sent the item because eBay never released the money to the them even though I paid it upon placing the order. Stick to quality service like Amazon, Shopify or Etsy!

There is no seller protection. Will not sell anything on eBay. Worst customer service. They do not even deserve 1 star. They issue refund without reading the agreement and later they have no accountability to fix the issue. They are just collecting 10% or more fee but no service. I will not do business with them again.

I bought a brand new Note 9 from eBay. After 2 months my cell was blocked by my carrier. They told me the cell phone was reported stolen. ebay did not paid and seller disappeared. Be careful with eBay. Sometimes they sell merchandise that was reported stolen.

eBay recently suspended my account for no legitimate reason or explanation. They took away all my hard work and efforts and time & energy that I used for creating 150+ listings for sale. I lost eBay bucks and my customers.

I was looking for a product and found it. I wanted to buy 2 items. I pressed the "pay" button and did not find a way to sign 2 items. So, I went back to the previous page, where I found the way to change the quantity. I signed 2 items and paid for them. Suddenly I was demanded to pay for the lonely item and I did not find a way to cancel that purchase. From that time I receive a lot of unpleasant messages from eBay and there is no one to talk to.

eBay is a bad company. They treat their buyers and sellers both very badly. eBay has stopped offering phone support for their customers. This means that if you have a problem, you have to reply on eBay's team of offshore reps assisting you by email only. The reps at eBay do not help you outside of the written scripts they have been told to read to customers. So, if you have a problem that requires any actual thinking, you're going to be out of luck. eBay also relies completely on stock email replies that often contain incorrect information about their very own policies and rules.

I have been a member of eBay for at least 15 years and never have not complied with payment for any items I have ordered. Recently, I placed an order for a curling iron, it was promised to be delivered by May 20, 2020, to this date I have not received my item and after sending 3 messages to the seller I have not received any response from the seller. I placed a complaint with ebay on May 21st. After saying they give the seller three days to respond, which is not true. They are giving the seller until May 28th to respond and if they have not responded by then, they will then open up an investigation regarding the issue within 48 hours, and who knows when and if I will ever get my money back! I WILL BE CLOSING MY ACCOUNT AND I WILL NEVER ORDER FROM EBAY AGAIN. I usually order from Amazon but they did not have the item. I have never had this problem with Amazon, and this is why they are so successful!

*Avoid* PayPal now. Keeps refunded fees in the UK. I just lost my £100 fee for a bike that was subsequently returned. I've been a member for 17 years since 2003. Deplorable. Derisory. Disgusting. Please avoid eBay at all costs.

Very frustrating for me that EBAY let a thief open a account to seek fake Apple product close the account right after and there is nothing EBAY can do about it. I bought a AirPod pro from this seller I didn’t like so I sold to somebody else. That’s when he contacted me saying it was a big time fake product and I had to apologize and refund his money asap and all these transactions took over a month and now EBAY is saying, "There is nothing you can do about It." I can’t believe EBay let a thief open a account, sell fake apple product To steal money from me a member since 2002... Not happy at all and I guess EBay is not a safe place to buy anymore. Be careful with these scams because they are licensed to steal.

I bought something on eBay and after 9 days of waiting for item, being seller's an hour away from me, never got item but got a tracking label number so I emailed ebay 2xs. Emailed snarky mean seller 4xs. She ** me out. Said she shipped it and thinks I am lying that I did not get any item, Hey I also called the post office 800 # 2xs. They said there was no package just a label printed out. So I am out 35.00 and ebay won't help at all... I am going to only buy from Amazon or Waliworld. Less stress and they back up what they sell.

I purchase an infrared thermometer on April 24/2020 and almost a month later I have not received either the item or my money back. Ebay sent me a message saying that on May 16 I'd received a refund to my Paypal account, but neither the refund has been credited nor my payment was through Paypal. I want my money back to the same card I paid with, and no more messages from ebay. I want my refund. Case # **

There are many scamming sellers and eBay does nothing to shame that we are scammed in full swing, they are abusers, after so many years I have been a client and buyer of this website. Horrible, never be careful, they are scamming and they lose their money.

It is ridiculous to mention collusion between eBay and a reseller in a straightforward manner. Big organizations like eBay rarely fall in such a mistake which drastically impacts their image and trusts with their buyers. However, they do this (perfectly) unintentionally by two aspects: the ignorance and the trap of procedures. The ignorance by weak monitoring to the type of posting and the details where the buyers are victims at the end due to ambiguity and poor posting quality. The second aspect is the trap of procedures that they are following by claiming fair procedures for the terms and conditions agreed between the buyer and the seller which is unfair. I did purchase 82 times and faced many problems in contradictions in the posting that I lost my rights in returning the item.

I purchased a suit through eBay, I only started using them recently because I have heard from friends that they had problems. I found a suit that looked like a great deal for only $120. So I decided to buy it because eBay has a 100% guarantee. Well when the suit was delivered, it was not what I expected to say the least, I returned the suit because it was cheap garbage. The suit is now in transit to return but because of Coronavirus the delivery is slow. It took the seller a long time to deliver it to me and asked me to be patient because of the lockdown. But because my return is delayed for the same reason The seller opened a case with eBay to NOT REFUND MY MONEY, stating that the item has not arrived and LIED saying that I did not indicate that I shipped it.

I wished I could give a ZERO! Expensive, lacks seller support, provides services that doesn't guarantee, poor customer service, and there isn't enough space to mention it all. I have recently started selling on eBay against my friends advice only to be proven the same things they had experienced with Ebay. The postage was acquired via Ebay and they don't care if the service they advertise actually works or not, just the money.

On May 6th 2020 I received an email from the seller that my item has been drop off and delivered. I checked everywhere including my mailbox, my front yard and my neighbors I did not find anything. I then reply the seller that no item was delivered that they either send me my product or refund my money. To my surprise I received an email from eBay that I am neither getting my money back nor my product. This look a scam to me for paying for the item I don’t have.

Beware of entrusting Ebay's Money Back Guarantee. To avoid giving money back, Ebay improvidently sought to shift burden for seller's 30-day+ failure to deliver time-sensitive items over to us, rather than seller, to track down. Briefly, we relied on Ebay's seller's express listing representation of "fast [4/10/2020] delivery" in 4/3/2020 purchase of virus-related mask products rather than purchasing from Amazon with longer 5/2020 delivery date. Ebay removed the listed items from its site, and seller failed to deliver, all while retaining our nearly $200 payment for one-month. After being strung along by seller and numerous communications to Ebay for help, we purchased the items elsewhere and then followed Ebay's instructions to file for Money Back Guarantee.

Have you ever notice that you can look at 2 identical items and the one with a shipping charge is much less. But the item with free shipping has a much higher price sometimes even doubled. That's because we are paying for that free shipping after all. You all can check this out for yourselves through comparisons of the same items with and without shipping charges.

I purchased a watch from eBay with order number **. Never received it and eBay does NOT CARE. Please get my 212.00 back. I need it... I purchased many times before. Now I am scared to buy from eBay because they are selling REPLICAS for full retail. They give the owner the ability not to take back product!!!

I deal with Amazon without a hitch. But with Ebay, I have had numerous situations that are most worrisome. Within these are suppliers that don't appear to be good. Ebay will refund your money right away, but I don't want that I want the product. Really, they should have a better way of screening. Perhaps give Amazon a call and use their expertise...

I purchased this product from Ebay. It came out of Germany. Came in a week late and was delivered with carton crushed. Shipper (World of Models) has been nothing but a pain in the butt. I informed shipper that I wanted to return product even before I received it. Reading the EBay 100% money back guarantee is a bunch of crap. I was told by shipper to return it via DHL at a cost of over $700.00. I paid shipper $320.00. I asked shipper for a return label and I would be for it as it would be much less expensive, shipper knew that product was delivered to me in a crushed carton. I finally have given up with this and I will just throw the product out and eat about $400 with shipping. Ebay is useless with this and so much for the warranty. I will never buy through Ebay again.

I purchased a birdcage That was supposed to fit a macaw or cockatoo parrot. What I got was a cage for a lovebird. The company won't send me a return packing slip or refund my money. And eBay won't help. I have exchanged emails with both for over a week. And now all of a sudden they say they have no record of my purchase. And it's even taken off my eBay account. But I do have the reference number the order number and pictures. And a bank account statement to prove where they went through the money. I am just so upset it is all a scam.

Purchased items from seller, it turned out to be fakes, started return process. Seller claimed he can’t provide return shipping label. eBay forced me to ship it back, seller newer available to accept package. eBay customer support deemed it Undelivered and ruled in his favor. EBay helped him defraud me of $500. Customer service makes it impossible to dispute its so called final decisions. Stay away from this site, it’s the only way to safeguard yourself.

Ebay closed a dispute case without ensuring the seller sent me a refund for a defective product. I bought a modem listed as 'open box'. This means it is new, never used, and the box was opened. Upon receipt and after 2 hours of attempting with Cox Communications, the modem could not be activated on my network. This modem is on their list of acceptable products.

Anyone selling small on eBay will find it hard work. The first thing to know ebay always backs buys in disputes. Saying you do not accept returns is a waste of time, ebay will make you accept them, try to make buyer send it back and not though ebay otherwise you will pay. Once received return, offer a partial refund which was cost of item less all postage. That way at least you not lost postage cost. If all this fails and you think you been ripped off note the buyer and when they are selling, buy some thing off them and return the favour. You can block people and they might block you so use a different account. It's easy to have multiple accounts.

I have had two purchases turn out to be Scammers. eBay is standing behind the Scammers, not the customers. These Scammers continue to have Seller Accounts on eBay, and eBay denies refunds on unshipped and undelivered merchandise. eBay would rather keep the selling fee than keep customers. Done with the crooked company.

Ebay stepped up to the plate. They took each item I was concerned about and made sure that I had the protection I needed as a consumer. They refunded items that were disputed and made sure as I a buyer, that I can move forward in my Ebay purchases with confidence. D

I ordered 2 pairs of shoes from a seller (bsbzz3) in the correct U.S. sizes. What was sent to me were 3 times too big. Trying to get a refund was like a career. eBay would not intervene to help. The seller only offered 30% refund and wanted me to just give away the shoes. Then, he just wanted to haggle. I wrote negative reviews and that got his attention. He finally gave me the full refund but only because I threatened to file a formal complaint with PayPal. It took me almost three weeks to resolve this. eBay did nothing for the protection and well being of the customer...Never Again!

Hi everyone. Just my experience, hope yours is different. I had started a seller account. I was doing ok; so I thought for only having it a few months. Then they suspended my account for no reason? They wouldn't even provide a reason. They refunded people who had already been shipped items that cost me about $2500 dollars. The people are getting the refunds and the items too! I was locked out of the site so no way to take care of tracking or concerns. I am not getting reimbursed for this! They basically waited till 20 items were shipped then they locked me out and suspended my store.

FedEx claims to have delivered a package which I never received and my security camera proves that FedEx never came to my house. Because the seller refuses to start a claim, I am out $50.45 and have no product and eBay immediately just directs you to their policies and wipes their hands off you. Do not waste your money on eBay or using FedEx as you have no recourse when they lose your package.

Ebay terminated our sellers account after about 3 weeks and 20 transactions because they said that we posed a significant risk to their company. They were not specific about those risks or concerns and gave us no opportunity to address any issue. We cannot recommend ebay because we found their actions mysterious and without cause. How can anyone use them for business purposes if they can arbitrarily shut your account down without cause?

Stay away from eBay, even one star is way too much for them, these guys are cooperate with their own fraud sellers to cheat the buyers, I contacted eBay today to help resolve a problem with their scam seller (datatech01) and he were laughing on my face.. Go to Amazon. They have much better customer relation and much better deals, I will never never buy from eBay again.

I have to make request return 2 times. Whatever. I got maybe automatic mail set up. They said they will review and will get answer within 48 hours. Keep wait and wait after 48 hours; try to make another email. They said, "Your problem is pending" then to make a phone call but they are not respond.

I made 2 orders March 30 and was supposed to be delivered by April 6. Needless to say it’s April 13 and no items. I emailed the seller Tashion172 and the seller stated, "It should arrive soon. Be patient," and asked that I close the case because it will make their store look bad and has responded to nothing else. I escalate the problem to eBay for them to tell me I have to wait until April 21 before they will step in. I can’t call anyone and customer service doesn’t respond and now they just have my money tied up and there is nothing I can do about it.

I have tried repeatedly to order from eBay with $500 worth of gift cards since mid 2019. I have added Paypal, changed account setting in both ebay and paypal and still cannot for for my intended purchases. I can never speak to a representative that can help with the payment process. Ebay sends me to paypal, paypal sends me to ebay. My intended purchases sit unpaid until they are no longer in stock. That leaves me with no items and $500 worth of totally useless EBAY gift cards, purchased from Wahlgreens.

I have been a great buyer & sometimes a seller on EBay for almost 20 years. I sold an auto part I never used on my car by listing it on EBay. They charged me 10% of the amount it sold for INCLUDING shipping & handing and then will not release the funds for over 20 days after it sold even though the transaction went smooth, with no issues and the buyer left a great review. I contacted their customer service 10 days after the package was delivered and it was obvious the person that replied, does not speak English. And did not answer my question or do anything to help. They just gave me the run around. Oh and PayPal charges another 5%. The world is in the middle of a crisis and there are millions of people that have lost their jobs. I need to be able to support my family & it’s obvious that they are unethical & greedy by charging such high fees during a global crisis and then not releasing the funds in a timely manner. I’ll be avoiding EBay from now on.

I sold a $3000 laser cutter on eBay and the unit was working fine with video proof but the buyer destroyed it by plugged into a short electric outlet. He then asked either I give him back $1200 to fix it or he's going to return the unit. I refused to give him the money so I was forced to accept the return due to eBay's "always protect buyers" policy. When I received the unit, not only the circuit board is burned, the unit was coated with coolant because he left off the cap. I filed a claim and refused the full refund and presented all the evidence, eBay completely ignored it and still sided with him in spite of my appeal.

So, for 10 years I have bought/sold on eBay with no issues. The one time I do have a problem, eBay does not stand behind their seller protection policy or account for violations in their user agreement or money back guarantee (which if read in their entirety you will see a line exempting eBay from following their own rules). A buyer reported a false claim of a shirt being too short, like a crop top they said, yet the listing provided all measurements including the length (Google average length of crop top and it says 14") which proved the claim untrue. I had an issue with my return address which I sent multiple emails to customer service attempting to have them help me fix this. I also notified the buyer of every step I was taking to facilitate the return, asking them to contact me when eBay sends the label to verify the address.

If you are thinking about selling on eBay, be aware, they do not protect sellers. I sold two electronic circuit boards that were fully tested. After a few weeks the buyer wanted a refund. He claimed they were bad. I allowed them to be returned because ebay forces you to accept returns. When I got them back not only were they physically damaged but also electronically damaged. They were returned packed in highly conductive packing peanuts. After ebay issued the refund without listening to me they refused an appeal even though I had pictures of the parts returned and a factory authorized review of the damage this buyer caused. Beware when selling on this site. Fees are high, they report what you sell to the government and they do not back you when you need it. I would give less then a 1 if I could and I have sold off and on at this site for several years.

I ordered through Ebay. Never received my item. This is obviously a fraudulent sale. Ebay knows it is. 16 emails later. Ebay still has done nothing to resolve this matter. Unbelievable. If you don't receive your item. When ordering with ebay. Kiss your money goodbye. Ebay will play games with you. Until you get tired of playing. Beware. They've done this to many others.

I have used Ebay for many years and never had an issue. I kept seeing their money back guarantee if there's an issue with the purchase and wondered on legit their guarantee was. Well I did not receive a package and when I opened a claim with Ebay, they closed within minutes and said it was delivered and closed the case. Did not ask questions or investigate. Their process is terrible and I will pay a couple of more dollars shopping elsewhere. Their customer service is shameful.

Seller posted photos of a box that was for a complete set of tools. The listing was only for the battery and charger for the tool. After committing to buy and paying for item, I realized the error in the listing and I tried to cancel the purchase before the seller sent it out. Too late. He sent it out anyway. When it arrived I refused delivery and it was sent back.

Purchased a 2oz bottle of topical skin care on Feb 13. One month later the package is in New Caledonia??? I live in the United States and my shipping address plainly states that. Called customer service on the 14th of March to get this resolved and was told eBay would send a message to the seller asking for a refund and if I didnt have it by Thu the 19th ebay would issue the refund. Now I'm being given the run around and told that a refund cant be issued until the package reaches me. So I was lied to. I dont want or need the item at this point as I've already purchased from a responsible seller.

Who ever sees this; buyer beware!! I purchase face masks and when I realized they were price gouging I attempted to return them. Seller says no returns. There is nothing on my recipe or confirmation that states no returns. Seller said they would only credit 1/2 of the order. I said no. I attempted to return based on a return address (which had no company name just the name Lyn) The address does not exist. Ebay was absolutely NO HELP. This was my first purchase through EBay and it is a nightmare. I will NEVER purchase another item through EBay. So I say BUYER BEWARE. THIS IS UNETHICAL AND SKEEVY.

What a SCAM. I made the mistake of using PayPal to sell my expensive watch and for that privilege I get to pay them a fee of $87.63 and they are holding my money for 21 days without paying me interest!!!! I used their FedEx and signature required. I waited 24 hours after the package was delivered and signed for and contacted the customer via email which he responded all is well with the watch and thank you. All is good. And paypal. They still won't release the hold on MY MONEY!!!!

I have had my my worst customer experience with Ebay after 15 years of being a customer. I purchased a used rear car seat for my 2017 Kia from seller who sent the incorrect colored ones. Obviously you are not going to put the wrong colored seats on your own car! I submitted for a refund which was granted and was given a shipping label. When I went to USPS I was told I would be unable to ship them because the shipping label was set up as 1st class mail. I reached out to Ebay and was told that the SELLER set it up that way and that it looked fishy at first. They went over my case and told me that even though it was mistake on the seller end for advertising the incorrect item. Ultimately they will be unable to help me with the shipping and they cannot force the seller to pay for it either.

So I've been a seller on eBay for 14+ years, always with an excellent seller record, but last year, we had 2 parts, go out of stock for a few weeks, while manufacturer was out of stock also. We had 4 orders come in for a $12 wrench, and we had to cancel the orders due to them being temporarily un-available. Well ebay started charging me an extra 5% fees without any notice. Nor did they ever send a email stating what rate I was currently being charged.

This is a terrible company. I bought items that claimed to be originals but they were counterfeits! How can eBay allow people to sell counterfeit items??? I also bought an item recently and there was no way to cancel the item after the order. Most companies give you the option to cancel an order right away; ebay does not. After I got the item, I returned it and was charged for the return, even though it clearly said FREE RETURNS on the product page. The seller told me that he can only give a partial refund while ebay would give back the rest of the money. There was no simple way to get the full refund; I had to call ebay and spend an hour on the phone in order to get the refund process started. In the end, they did not honor the full refund. They still owned me 1 penny. I made a big deal out it, only because out of JUSTICE, they owe the FULL amount back. It's absolutely unacceptable for them to steal money, if it's a penny or more.

So I am very new to selling on eBay and the convenience is undeniable. They put many rules in place and I trusted that as long as I followed their rules as a seller there shouldn’t be any problems. Couldn’t have been more wrong. I listed an item, a Honeywell touch screen touchpad alarm control panel for ADT, to be exact. I listed it for under $100, I cannot recall exactly but I wanna say $80.

My listing have 30 day free returns. Buyer never contacted me with my issue then gave me a negative feedback??? Why bother having a return policy if they allow this bs???? What can be done to solve this issue.

The Sellers are good but Ebay's own delivery system Global Shipping Centre really slow and takes forever! It always takes about 2 to 3 weeks and you're paying $25 per package and that's like UPS or FedEx 2 day shipping prices! Plus they don't give you the option to send by a 3rd carrier! Overpriced shipping for retailer snail mail services! They have to start adding in 3rd party carriers or speed up their slow delivery system.

Ordered this item thru eBay and paid with PayPal. I made an offer on the item and twice the offer was rejected. The third offer I made was accepted and the item paid for with paypal and shipped without one further word. When I received my confirmation that the order was being shipped...I noticed that the address was an old address from 2016, Texas. I immediately contacted ebay. They said that the shipping label hadn't been printed yet...Although I am not certain how they knew that and I gave them my current address. Next thing I know is the package arrived in Texas. You folks need to correct this or I will have to take further action.

I have been a subscriber to eBay for many years. I only sold a few items however I made many purchases. Recently I have noticed a significant uptick in the scammers who put stuff on eBay and are not reputable. At first Ebay would step in to rectify the situations however more recently Ebay not care as much about their customers or the scammers have figured out new ways to beat the “system“. Either way I do not find it to be a reputable platform and will be switching over to Amazon for most of my online purchases. Unfortunate.

I bought a car on eBay AFTER contacting their customer service department to do so. The representative told me that it was safe to buy the car as it will be protected by the Vehicle Protection Plan, despite my telling him that the car was older than 10 years old AND was being sold by a person with 0 feedback. The car turned out to be a rust bucket with many mechanical and structural problems. The seller was dishonest about the listing. When I called to start the claim for the Vehicle Protection Plan they told me that as the car is older than 9 years old they will not honor my claim. I told them that I was assured that it would be eligible by a Customer Service Rep BEFORE I bid on the car, but they still will not honor it. They have my conversation on record about it, but will not help me out nevertheless. I am out $5550 and have to junk this rustbucket now. eBay is not very supportive and lies!!!

Terrible service to sellers and the buyers have been provided with the power to work the system. Highly recommend going to Amazon which is what we decided to do for the following reasons: A seller can return items even when a listing CLEARLY states "no returns". All a Seller needs to do is claim the item is "fake" or "not authentic", or "not as described" and eBay will hold the funds until it is sorted out. If the Seller does not sort it to the satisfaction of the Buyer, and in most cases to the benefit of the Buyer, then the transaction will be fully refunded and the Buyer is then made to also pay for the return of the item. The other way Buyers scam the system is by damaging the item received in order to get a refund by claiming the seller sent the item already damaged (typically seen with buyers remorse).

This company should be Ban for selling anything to the consumers period. Well, my actual story is about ordering some Kit Kat that never ever received at all. Not even a tracking number on this item. Just a runaround that's all. I did what Paypal ask me to do to file a complaint to the Resolution Center on eBay side which I did & then they stated to get in touch with the Buyer which I did but never ever got a response or a REFUND back for something I never got period. Now, this gets stranger. I check everyday on eBay to see if the matter was handle but no it wasn't. It stated that it was closed.

On 1/20/20 I posted a Bose Acoustic Wave Music System II on eBay, my first listing with this company. The item sold in (17) hours. The buyer decided to do a return and it arrived damaged. The front corner of the media system was bent out from what looked like a screwdriver or similar tool was used to pry the front part off. The cd player on the top had a similar pry mark but the damage had also prevented the cd door from closing so that a cd could not be played.

A few years ago, I received a message from an ebay company asking me to rate their employees. Since I do not make hasty conclusions, I decided to postpone it for a couple of years. So the time has come! Briefly about ebay

Be warned that they in league with Paypal & can transfer money without your knowledge right from your bank account for Ebay & also PayPal can place random holds on your money! Limited access it's called, I personally will never use PayPal or Ebay again.

I have been selling for 14 years on eBay and in the past 6 months have been unable to find two items that I sold I refunded the buyer immediately. Still got a 5-star rating. I have 900. EBay has the audacity to threaten to suspend my account because they are requiring I improve my seller rating. Who do they think they are? Owners are a bunch of LOSERS and need to go out of business. They make money off the Sellers - they are not employers of the sellers. They are a total joke conducting business this way and I hope eBay loses its butt acting like this.

On Dec 8, 2019 at 3:21pm PST we received an order for a Atelier Paris Chair - Bolier & Company (**). We entered the tracking for a blanket wrap, white glove delivery with FragilPac. However the driver called to say that he had come down with the flu and had pulled over and was resting but would be delayed. We told this to the buyer and he sent an inquiry to Ebay questioning if he would get the chair. So we re-booked with a freight carrier, placed the chair on a pallet and shipped it.

I LOVE Ebay! You can find anything on there and the purchase is guaranteed. Prices are fantastic and shipping is usually FREE. I have purchased a lot of quality and also hard to find items on Ebay. If you are a collector it makes a good starting point for your search.

I mostly buy through Ebay. They seem to have the best prices, for whatever I am looking for. Very few times have I ever had a problem. And, if I do, either the seller or Ebay or Paypal have always come through with a solution.

I purchased a vintage Hamilton watch with a year warranty in June 2019. I had to return it twice because it never ran. I basically had no watch from June until October when I finally took it to a local watch repair shop. Four things were fixed and I paid the bill of $200. I tried to get the seller to refund my $200 but he just wanted me to return the watch. At that point he would have a working watch and I would be out $200. Ebay won't help. They say they will look into it but basically their rules protect the seller not the buyer.

Ebay is a wonderful online store and the prices are wonderful and humane. Other retailers want much more for their products. I hope you can help Ebay to stay the greatest retailer online and don't let the government put tax costs on there because they already have enough tax revenue and can leave us alone at Ebay.

This is the first and last time I sell anything on Ebay. I sold a laptop for 1175.00. After navigating and maneuvering around a steady flow of scammers I finally got a legit buyer. What I was not aware of was the 21 day holding period after the sale?!?! What garbage!! I called 3 times where 2 of those times I was told conflicting things. One said I should receive my money 24 hours after delivery. The 3rd time I called I was transferred to somebody who actually worked from the U.S. and spoke English well who then told me that I was basically ** outta luck and there was nothing they could do. BS...I know there's somebody in Ebay who can release funds but they choose to lie and tell people they can't. Oh and 135.00 in fees!?!? ** Ebay. I'm done.

I very rarely use eBay - let's face it is is past its sell-by date. But recently I received an email saying my account was suspended. On contacting ebay they said it was because of 'suspicious activity' and had been closed to protect the ebay community. They would not tell me why, they were rude, and they said the decision was irreversible. Since I have not indulged in any suspicious activity I told them I only wanted to know if I could have been hacked. No response. Terrible and irresponsible customer service. There is not reason to use ebay or Paypal. Both are no longer unique. Amazon will afford you far better service and greater protection.

ebay customer since 2005. Recently purchased a pair of shoes, ordered med and received large. The seller wanted me to pay return shipping for HIS mistake (megashoes). Ebay refused to stand behind their buyer protection when I called because I did not know how to use their system with new policies! I do NOT recommend using ebay anymore with the policy changes... buyer BEWARE!!! Ps: I have photos but your app doesn't like the size...

As a seller on eBay since 1997, I will be closing my account, here's why. Today I get 3 ebay emails.

One nice thing about eBay is that I bought a few unique items. My brother and friend had issues with payments not being received, so I did not trust eBay to sell, but I listed a few items two years ago as a trial. One was a fraudulent buyer, so my ad, that I spent a lot of time writing was gone. I had to call in TWICE, wasting one hour each time just to release it to try to sell it again.

Order never received. Called ebay. Was told case was open. It wasn't. Called back, again instructed, told case never opened. When I did not receive any correspondence after 2 more days told case was never open and fed a bunch of excuses aka lies. Case finally opened. Due to email I received I checked and found out I was told more lies. That if I don't receive refund by tomorrow call them and they'll do something. This was a priority mail shipment, which means it was insured by the seller. So he has all the money and probably has filed a claim and I am out the money I spent. Never do business here or you will be screwed.

I recently sold a watch, not the first time I sold something on eBay... pathetic company. They are now holding my funds until the customer gets their package, before you upload the tracking number and they release the funds... They are a bunch of interest hungry thieves, just like banks. eBay is pathetic. I will never do business with them again, and they have 3rd world support team that doesn’t know anything and cannot do anything... pathetic company.

I have been an eBay customer for years. I recently purchased an item that never arrived. It showed not yet shipped. Next day it showed delivered. Since it Never Arrived, I contacted eBay and the seller that same day. The seller admitted that the product had not been received. The seller assured me that my purchase would be sent shortly. That is the last time I ever heard from the seller. I emailed him twice and no response. I contacted eBay and requested a refund. eBay immediately refused my request saying the seller furnished proof of delivery. I had already contacted UPS with the tracking number, furnished by the seller. UPS informed my the number was not valid. It is apparent it was a scam. I believe eBay was involved. I called eBay and only after I threatened to file a claim with PayPal did they furnish a refund. I have done thousands and thousands of dollars worth of business with eBay. I will not close my account. I have lost ALL TRUST in them!!!

Dont use eBay to sell expensive items. I learn my lesson. I was scammed. Dont trust their ebay account tech2upcrepair from La Mesa, Ca. I sold them a gaming laptop with a dvd writer and sleeve case. They said the laptop and the charger were missing but everything else was untouched. They scammed me. I try to call the cops but they said it was a civil matter and cant do anything about it. Now I'm out of money. I bought my laptop for $1040 bucks.

Is it possible to give no stars? No, but I wish I could. eBay is constantly at the center of scams and they are scam artists themselves. We ended up, through a scam, with $1400 in gift cards. Went to make a $2000 purchase and lo and behold, they would only take $1000 at one time. Ebay's crap customer service had the nerve to tell me to spend the other $1000 and use the extra $400 on something else. I didn't want these gift cards in the first place and now they want me to spend MORE? Somehow I can't use my own money to buy purchases. THIS COMPANY IS THE WORST.

No - k-Keurig, no communication, no refund, not allowed to leave a negative review. Ebay cancels transaction but won't issue a refund until they investigate. Then PayPal claims there was no transaction & won't start a claim but the money is gone from my account since the day I purchased the item. They promise a 48 hour refund guarantee - refused to honor it. Beware seller top_engineer1980.

IF you are a seller on eBay - beware. You only have the option to list positive feedback for buyers even if they cause you nightmares and then in turn buyers can leave negative feedback for a seller no matter if that seller tried to bend over backwards to offer good service. It is not fair!!! Also, buyers have gotten smart to the fact that when they open a "Case" against a seller for ANY reason, literally - the seller will give them their money back AND they get to keep the item because the seller knows that if they do not close the case with a full refund in 48 hours they will be penalized for ONE WHOLE YEAR with a increase in final value sales fees on EVERYTHING that they sell for not closing the case PLUS they will have a "Below Standard" rating for an entire year. Hence, ANYTIME that a buyer opens a case - sellers scramble to give a full refund and let them keep their item as well so as not to get into hot water with eBay and be punished for a year.

I purchased 2 Dolce Gabbana eyeliner pencils. The seller Bodyskincare! (5612) sent me two incorrect pencils. Not having experience in buying on eBay I first phoned Ebay. They showed me how to contact the seller. He apologized and said he would send me the two correct color pencils and I should keep the two incorrect pencils for the inconvenience. You can imagine how disappointed and upset I was when he again sent me two incorrect pencils.

Seriously this site has become a joke!!! As a seller I sold $35 item and it was marked as No Returns!!! It was marked as used. The buyer submitted a return request. I was charged back right away the money for the sale. I didn't even approve the return but apparently this doesn't matter to eBay. What is the point to pay 26 dollars for shipping charges for item that cost 35?!?! How frustrating this could be for me as a seller. After the item was delivered 20 days ago!!! How do I know if this buys didn't drop or broke it?!? Who will protect my item? And money? I will never sell items on ebay!!! Amazon is way better!

I ordered a filter for a Bissell steam mop 1867 from topvacuumparts on eBay. The description on ebay listed the 1867 model as being compatible, however the water reservoir did not seat fully onto the filter due to a raised edge that was not on the original filter. I returned the product as not fitting and was charged for the return shipping. The response from the seller was that they sent me the item I ordered and that they are allowed to charge for return shipping. My negative review was not posted on ebay.

Multiple time seller with 0 previous complaints and multiple positive reviews. Sold a game for £40. Posted first class. The buyer harassed with messages accusing me of fraud and has lied and said the game hasn't turned up. eBay have debited me £40 which has now blocked PayPal account. They refuse to refund me for my loss and have the audacity to harass me weekly with emails of overdue 'selling fees'. After speaking to a manager over the phone who explained that some buyers rig the system and raise complaints when the item is small enough they know there will be no tracking. She then told me she believed me and not the buyer but still couldn't refund me and will side with the buyer via the resolution? Offered nothing in the way of a refund or even goodwill gesture as a seller for many years. Told "Oh well better luck next time". Absolute nonsense. Horrible service with no protection for sellers. Avoid at all costs.

Ebay is not a reliable way to buy and mainly SELL items. There are a lot of scammers on Ebay that will purchase your items and never pay. Ebay does not help at all except to delete your items, leaving you with a loss of a week and having to completely relist your item from scratch again. They have a "Resolution Center" for complaints against buyers that don't pay, but before that happens Ebay will delete your posting and you will never see any type of payment. I would NOT recommend Ebay to anyone.c

It is COMPLETELY unreasonable and unfair to me as a seller that I have had to take a loss on not just the merchandise I sold, but also the shipping costs uncured to mail an item to a buyer. I followed ALL reasonable steps in ensuring that the buyer received his merchandise. I have provided tracking numbers to show that the item sent made its way to Spain, and, that delivery was attempted to the mailing address provided to me by eBay. I also state in my listings that buyers have the option to purchase insurance, or, assume risk of non-delivery. Yet, PayPal had determined that non-delivery of the item was MY TOTAL financial responsibility. The buyer also never contacted me regarding the item. Perhaps had he, the item could have been tracked down and delivered. I also never received any notification from the post office of Spain regarding non-delivery. A total crock and disservice to me as a seller.

I don't have time to waste bc I need to call credit card company. eBay is scam, allowed scammer to sell and not send me item and no refund. I got 3 fraudulent charges on the card I paid with and 86 telemarketing calls since. eBay is a scam and are allowing scammers steal my personal info. I wish I spoke Indian so I can curse out their people who answer phones. But karma is karma. Lol. Treat a woman right you Hindu **.

Internet google search resulted in a product being advertised as “free shipping” but at ordering includes shipping. The search was for oggi travel flask. The advertised price was $14.99 with free shipping. But when trying to place the order it added $18.88 For shipping!!

My dog sprained her paw and I was looking on the internet for walking splints and found one via the Company Live Stock Concept out of Hawarden, IA and ordered it via eBay. A order (not what I ordered) arrived quick but it was a single piece of flat thin plastic ( like a board of wood). I was FURIOUS. My dog needs a splint - I could of just used a piece of wood if I was going to make one myself and saved $20 and TIME. I bought it under a guest account at eBay and email eBay AND the reply address (different than the confirmation email) I received NO REPLY all day yesterday or today. Not "I'm sorry." NOTHING!!!! I even called the company today at 712-552-2986 - no answer, no response 2nd day. I am not jumping through hoops OR paying to ship this crap back! BEWARE - one thing for sure I will never buy a thing on eBay ever again and I'm canceling the credit card they have as soon as the bank opens tomorrow.

The title says it all and it is the representation of the company itself. Every issue requires 2-3 calls sometimes more before it gets resolved, at times you just give up, it just does not worth the efforts.

I ordered an item from a seller on eBay on 6-Jan. The shipping was advertised as expedited and the cost was $9.95. I didn't receive the item until 15-Jan. Expedited shipping takes a maximum of 3 days. I left a negative review for the seller stating it was due to shipping time. The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work.

eBay customer service and Vehicle "Protection" Plan (VPP) program does not help their customers. They promote "Top Rated Trusted Sellers" and allow them to show 5 stars (not sure how that happened). I was able to find out, unfortunately after the purchase of a vehicle through eBay, that the seller's dealership actually rated F with BBB and 2.8 stars on Google review. Now after choosing to buy a vehicle from this seller because of eBay's "trusted" recommendation I am stuck with a vehicle that needs a new motor (issue was not disclosed). This is from an eBay "trusted" seller/ dealership who deliberately disabled the check engine light and hid the engine issue. An approximate added cost of $5,000 and eBay VPP refuses to cover the situation because of an umbrella stipulation in the small print, which does not cover vehicles over 10 years old.

I live in Canada & ordered a product (a tripod) on Ebay from the USA. It arrived as expected and I was billed on MC via PayPal. The invoice included shipping and import taxes. My MC statement includes the charge for the tripod + shipping + import taxes. My MC statement also includes a second billing (70.$$+) for shipping + import charges ONCE AGAIN. I contacted Ebay and they tell me it is Pay Pal's fault. So I contacted Pay Pal and they say it is Ebay's fault. So they both pass the buck to each other. I got nowhere after about 1 hour on the phone. (I have better things to do with my time! I contacted MC and brought this to their attention and they have determined it was fraud and the second shipping and import charges will be removed from my MC. BEWARE EBAY MAY CHARGE YOU DOUBLE FOR SHIPPING AND IMPORT CHARGES!!!!! Watch for it!

Never buy Ryobi tools on eBay! I made the mistake. I purchased Brand new, Unopened 2 Ryobi batteries and a charger. One battery was fine one battery would not charge. Ryobi has a 3 year warranty if you buy from Home Depot, box store, etc. If you buy on Ebay you have no warranty and Ebay won't help. I have a construction company in Orlando FL. I buy $1000's of tools every year. I will never buy a Ryobi tool again and you should never buy one either. I contacted the seller and he told me to go to Home Depot and buy similar change out and return. As dishonesties as you can get. I have standards!

I can't believe I Purchased a Mac Laptop on eBay for $1,299 then my husband found this amazing site on Google. Same laptop for $799. https://warehouseloads.com. If anyone reading this please don't get ripped off from eBay sellers' prices. Do research on your items before buying them. My $400 lost????

I have been buying from eBay for over 20 years, and recently I placed an order that was sent to another address which has nothing to do with mine, and I have not changed my address in all this time. To crown the mess, eBay has no record of my transactions, either prior or this one I am referring to. The seller says the wrong address is the one that shows for me in ebay, so after all these years I decided to close my account with them. It is totally frustrating and upsetting that a webplace like that is messed up so badly. I am not buying from ebay anymore.

Ten percent of all I sell goes to eBay. They even charge you a percentage of what YOU pay for postage for another bite!! Then there are fees to list my items.. Then PayPal takes a cut. Been a time consuming money losing nightmare reselling 7000.00 of memorabilia I bought from Ebay last year.

After I sold an item one time on eBay they placed my money on a temporary 21 day hold! I wasn't notified of this policy before I received my money from the sale and shipped the item! I will never use eBay again!

I purchased a bookshelf for $50 from amazingplace007 on Ebay. Days later I received a box of gelatin in the mail from Walmart. I called Walmart and reported a suspicious delivery. The representative informed me that someone ordered a bookshelf for $34.88 and was having it delivered directly to me. Because they didn't make the $35 minimum for free delivery, they added the gelatin. He asked me if I ordered from Ebay and said that there are some sellers who use this scam. The seller conveniently doesn't include the brand of the item because the buyer would recognize the Walmart brand.

I noticed when vendors received a negative review from me that after a few days they just disappear from their web page. IN OTHER WORDS eBay REMOVES THE REVIEW OR EDITS THE SELLER REVIEW PAGE!!! So I really wonder for what reason we are asked to rate a seller if eBay just fixes things so everything appears to be so rosy. WHAT A BUNCH OF HORSE MANURE!!!

I purchased a seat belt from a seller, All Four Trade Inc, in November 2019. It locked up before installation so I tried to contact seller. The seller said they had no record of my purchase so I contacted eBay. They sent me to the dispute escalation department which turned out to be Paypal. I explained my case and they told me not to worry about anything. I went on vacation and did not take the jammed seat belt with me, go figure. Long story short, Ebay would not help with the transaction and I even sent back the item as they suggested. The seller refuses to return my money for the purchase or the shipment. The whole fiasco has taken hours of my time and been very frustrating as I hit one wall after another. I will never purchase another item off of Ebay.

I have purchased 100's of autographed cards, jerseys, and other memorabilia thru Ebay this year alone not counting in the past. Most recently I purchased 36 autographed cards (Michael Jordan, Tom Brady, Walter Payton, etc.) over about a 6 week period. I send all hard signed items to Beckett, PSA, or someone else for authentication. Every card that I sent off for grading would not pass authentication. Meaning they are "fakes". After filing a claim with Ebay I have received most of my money back but not all of my original purchases. I have not been given a penny for the authentication fees which is as much as the cost of the cards.

Absolutely the worst customers service! As a seller I was calling to question the new practice of charging my customers sales tax since I am in a state that does not have sales tax. The first person I spoke to was "Glenn". He could give me much information other than a standardized speech so I asked to speak to a supervisor. "Peter" the supervisor go on the line with me. He was horrible to say the least. He spoke over the top of me, he was condescending and rude! I simply wanted to know who and when this tax issues was mandated. "Peter" went all around the issue and finally gave me the answer I was looking for...mandated by the Supreme court, only he couldn't say Supreme Court. He said Supreme Ruler.

I use eBay for many years both seller and buyer. Recently I put for sale a gift card of 500 $ from Delta. The item was purchased and paid Nov 29. I sent the gift card information by mail to the buyer Nov 30. Dec 2 the buyer said that the information arrived and the gift card was used. To make the story short after investigation with the airline it was disclosed to me that Dec 1 someone from Philippines purchased a ticket to the US from Philippines. When I called eBay they told me I was protected and I will be paid as I am protected. This decision was overturned twice and the final decision by eBay was to restrict my account even after I explained them it was not my fault.

I was too hasty to write the initial review. In hindsight, it was Christmas Eve and maybe they were short in staff. Anyway, I called again and the issue got resolved and a refund was issued.

I have been selling and buying on eBay for almost 20 years with a 100% feedback. But when I moved to a different region and tried selling, eBay blocked me, and redirected me to endless links to so-called "re-authenticate" myself. In the end, because the system was totally automated, I could not get to the correct link to re-authenticate myself.

Hi, I am so frustrated with eBay, I have bought a bag. It cost €140 altogether and the seller decided to cancel the item but did not refund me. I have tried to talk to ebay by phone and by chat and no one did anything to help me to resolve this issue. So which mean that I lost my money? The seller got my money and I did not get my bag? So which type of protection ebay cover? I am so disappointed with ebay.

I posted something for sale with the understanding I would only be charged a fee if someone bought the item. Someone claimed they wanted to buy it, but then backed out. I was charged the fee and can only get it back by credit. I refuse to use eBay anymore but can't get my money back. Grrr!

I have had dozens of miserable experiences with eBay, mostly as a seller. Based on their policies, they don't care about their sellers at all. They pretty much always favor the buyer even when it's obvious they are lying. They basically take the buyer's word no questions asked. I wish I could give them less than one star. Awful customer service with nothing but company line responses. I'm not sure I can think of one good thing to say about them. Oh, and by the way they treat your money like it's their money. You know there's something fundamentally wrong with this country when a company like eBay can own PayPal as well, then make you use PayPal. Simply one of the worst companies I've ever had to deal with.

Buyer, AP BOOKS, purchased an expensive set of medical books from me on 3/26/2019. They requested a refund 4/04/2019, which I immediately approved. (They claimed they were unhappy with some discoloring on bottom of several pages which had been declared in description). PayPal refunded payment plus return shipping costs 4/14/2019: PayPal transaction # (**).

I purchased a laptop on eBay that was advertised as the highest end version that that particular model. The seller sent it to me and it turned out to be the lowest end model. I contacted the seller and he was immediately over the top rude. "Take a breath, relax," that kind of thing, not "sorry" never that. My offer was to pay the price he had started the bidding at, that myself and another person were the only bidders and since the specs were wrong I was willing to still over pay for the item, but not pay more than his original asking price. His response was to offer me 100 or I could send the item back. I had told him that it was a blizzard when he mailed the item so to be careful packaging it.

After being a very loyal buyer and sometimes seller for eBay I felt they were a good company to do business with. Until recently when I decided I would list professional Nikon lens for sale. Sold quickly and buyer was thrilled, he picked it up personally and we chatted several times about his purchase via messaging and he left a positive review. Fast forward to now it’s been 10 days and my funds won’t be released. Apparently their policy is to hold funds for 21 days! Three weeks regardless if the buyer is satisfied, I called several times and no luck.

I have been trying to find some resolution, i sold a item on eBay. The buyer picked it up, it was a large item, loaded with forklift, signed receipt. Days later the buyer messages the item works but not to his specifications. He takes the item apart, send pictures in ebay, then wants to return the item. Ebay sends me a email to provide shipping label. Item weighs 2000+lbs, he took states away. A week later ebay does not look at facts, closes case, and refunds buyer, is able to keep item and ebay charges a fee of $123 for sale on top of all. This is very unacceptable out over $7k. Contact many attorneys for civil action class action. Please offer your advice, if you have the same please tell us your story ebayreturnitemfraud.blogspot. Thank you.

I ordered an item #333413742049 on December 7, 2019 from Ebay seller. I wrote numerous emails to the seller asking them to find a lower mailing rate. After several attempts to contact the seller, I was issued on my account a refusal to pay. When in fact, I have in my messages to the seller premiumreligiousgoods (3685) that I was more than willing to pay for the item once the invoice showed a reduction in the mailing cost. Ebay should be closed down because they are unfair and do not investigate a complaint with a positive result.

I bought a voice coil for my JL audio subwoofer. At the end seller send me coil not as described also not working. I've send message. This is no good. No use for me. At the end seller did not care much. Then I left a negative feedback and guess what? eBay deleted it. Lost only 100 dollars. Maybe not too much but to understand ebay vision it's good. Never trust ebay. No customer care or neither they care about buyers. When I want purchase something now ebay out of my choices.

Bad delivery. Promise times and they don't understand that customers track and wait for their products and once you call they will push their step in date after 3 days from the extended delivery dates. Unlike Amazon 2 days shipping with great customer satisfaction. No more eBay for me.

Bought set of new golf clubs and when I received them everything looked ok then I took them to a professional and I was told they were knock offs. Went return them within 30 days buyers guarantee and was declined by seller and eBay. No more eBay shopping for me. I learned my lesson.

Seller Beware! Ebay advertises the first 50 listings for free. What they hope you dont realize is that they only specify free "listing." Be prepared to pay a fee if your free listing sells. Very misleading by the ebay marketing team and very disappointing. Be sure to read all the fine print before proceeding with posting your possessions on ebay.

Do not buy from autos from Ebay. They deleted my negative review of a dealer who scammed me. One week after I wrote an honest, but negative review, Ebay deleted it from the dealer's record. That means many dealers who look good may actually be bad - you can't trust Ebay reviews.

FYI – All eBay Sellers. Beware of any email from Users in New Castle Delaware. Since 2013 eBay has been aware of a scams generated from the address below and has not stopped fake eBay users from using this address to register as buyers? 8 McCullough Dr room number: U147062 New Castle DE 19726 as well as many other numbers on McCullough Dr.

Having used Ebay for more years than I care to remember, I needed them to step in and help when 2 items did not arrive at my brother in law's. He has received many parcels previously (with us ordering on his behalf) but these final 2 did not arrive. Both companies said they were delivered to a different number, there was an illegible signature for one and a name for the other. The number they gave is a business who checked their CCTV footage and discovered there had been no deliveries either on 4th or 6th November. The company was even willing to send Ebay the evidence. Despite me pointing out that these companies had breached their contract by taking money and not delivering, Ebay ruled in favour of the seller and an appeal was refused within minutes of me making it. I could never trust Ebay to look after my interests again and will never use them again. Don't rely on the resolution centre to help you if you are in the right.

Ebay does not protect the seller. They did not care about the actual situation and that the buyer LIED! They did not review my listing or correspondence in order to make a fair and reasonable decision. They simply gave the buyer the refund and I have to pay the return shipping for an item that was advertised clearly and correctly. EBAY SUCKS. If you are a seller, find another place to do your business. EBAY will screw you over. Oh - I forgot to mention I am a 20 yr member and the buyer they ruled for opened their account in May. Interesting, huh?

I had a seller account with a spotless record for over a decade and they ended up screwing me over for chump change. A buyer filed a refund claim for an item I sold to them (first refund claim ever filed against me) but I challenged it and eBay ruled in my favor (buyer's remorse). The buyer later filed a fraudulent refund claim with PayPal and won. I lost the money on a perfectly legitimate sale and eBay still wants me to pay the fees. I told eBay that PayPal stole your fees so get it from them and close my account because eBay is unable to protect its sellers from fraudulent refund claims. Needless to say, eBay didn't close my account and still asking me for the fees.

MSI B450 MORTAR MAX. The box was neat and informative. Cool design. I pair this with my Ryzen 3600 and out of the box, works great. I put my PATRIOT 16GB Viper 4 DDR4 3200MHz CL16 KIT in the wrong order and on the first boot, I got image message how to change positions of the modules. After that, worked great. SATA ports maybe are the only issue that I have, position could be better. But everything else is just great. Build quality is good. User manual is really informative. BIOS is really simple and informative. As a performant go, I'm graphic designer and putting my Ryzen 3600 to the max work really good. No issues at all. The good VRMs, able to overclock my R5 3600 are here. SB 3.2 ports, 2 in the front, 6 in the back, (1x type C Gen2, 1x type A Gen2, 4x type A Gen1). Total of 8. USB 2.0 ports (4x front, 2x back). In all, 14 USB ports. And you know, MSI is creator of MSI Afterburner. ;)

eBay is the worst market place. Please avoid them. I had an issue for the sold item. They hold my payment for 21 days even though it was delivered. They didn't mention it before and second they state the listing is free but, actually they have hidden 10% charges which they never disclose until item is sold. I called and talk to their manager. I told him I will never use eBay again because of this. Instead of compensating or waiving the charges he said, "Ok no problem." ** Company. Please use Amazon or something else. eBay is simple piece of a **.

Ebay is an absolute joke for users looking to benefit with their services by selling their own goods. Especially if you are new. I sold something, paid for shipping out of pocket (which is to be reimbursed and definitely was not reimbursed) then they deposited the funds to the incorrect PayPal account. Luckily it’s an old one of mine so I have access to it. However, they placed a hold on said funds until the buyer received the sold product. Fair enough. That’s buyer protection and I totally understand that. However, since the item has been delivered I have been on the phone with their atrocity that is customer support about the hold not being lifted. THREE agents, that’s right, THREE (including one from their payment processing center who was the only competent and nice person I spoke to) all said they put in the release for funds yet according to PayPal they had not.

As a long time buyer and seller with eBay, I have gone through the past 24 years with mostly fantastic results. That is until 2018. For the past 2+ years, eBay's policies, greed and constant shift away from a selling platform has frustrated me beyond measure. Let me say this, as a person who has purchased far more (tens of thousands) than sold or listed, I have witnessed the absolute ignorance of a ONCE GREAT COMPANY, fall to nothing but liberalism and doltish changes catering to not only the buyer but to China. The proof is objective so this isn't a matter for debate. Ebay has finally and forever, cooked their goose with me. I'm finished. I'm sick and tired. I'm frustrated beyond belief and I'm DONE!

This is not so much a review of eBay but the awful Customer Services. My Son bought an item but didn't have his PayPal password so he paid by debit card. The item was 'fake' and returned for a refund without the tags (if it's fake why the need for tags?). Because of this the seller refunded 50%. I complained but eBay (wrongly in their own admittance after Trading Standards got involved) upheld the sellers decision. Since Trading Standards have been involved they have agreed to pay but blame my Son for not having a 'verified' PayPal account to refund to. He does! On phoning Paypal (at eBay's request) this was confirmed.

Have an issue with the gift cards I bought at a local store. When I went to use them they told me my money was linked to another account. Funny since I have the receipt, cards and activation slip. Called eBay within two hours of buying the cards, they said someone would get back to me in the next 24-48 hours. Three days later I called back trying to find out what is going on, again they will call back in the next 24-48 hours. Now a week later I call eBay back and they have me send proof of receipt, eBay card and activation slip. So I did. They finally sent me a email stating they are not responsible for the cards - yet it shows them who used them, but will not give me that information. $270 gone but hey they got paid by someone with my money so who really cares, not eBay. Fraudulent company in my eyes and no this is not the first and only issue I’ve had with them.

I contacted customer service in regards to account. Responses were not helpful and the company just kept giving me the runaround! Never resolved problem and wouldn’t recommend association with this company!

I purchased an item and asked the seller questions about the sizing on garment and approximate amount to return. I was given the wrong answers. I have called eBay many times and they have a script to say to you. I returned and somehow it was lost on the way. I have the tracking number but tough luck. I spent 24.00 to return (I was quoted 10.00)... So far I have spent almost 60.00 on this transaction and have lost out. EBay does not protect their buyers. I have noticed a decline on eBay’s service. It is too bad for the good sellers and buyers. It is becoming a low end place to buy on the internet. I still see this seller on the internet that happens to be from China. I believe, due to very poor customer service and desperate measures to save money that EBay will steadily decline. I have used EBay for many years and I am sorry to say this.

I have tried to buy real books from eBay. Talked with their selling dept, etc., to solve this issue. Make the sellers put 'e-book' or '.pdf' in their description not hidden in a corner of their 10,000 word listing!!! ugghh. Every seller does it differently and it takes an hour to read everywhere on the entire ad just to make sure if it's an e-book or a real book. Do something eBay!!!

I used to be a frequent user of eBay, both buying and selling items quite frequently. Changes to their fee structure made this completely impractical. To reconfirm this and determine the ACTUAL profit margin for selling on eBay, I ran a recent test. Here are the results: Expenses and Fees: 1) Listing fee $0 (promotion, saved $4.85 according to eBay); 2) Final value fee $1.13; 3) Final value fee on shipping $1.86; 4) Paypal transaction fees $1.95; 5) Actual shipping cost: $33.98 (large item). Income: 1) Winning bid $10; 2) Shipping $34.64(calculated by eBay). Result: Total Income: $44.64; Total Fees & Expenses: $38.92; Final Profit: $5.72; Final Profit (if no promotion): $.87. My conclusion: The fee framework on eBay is fundamentally broken if you are an individual looking to sell a few items. Without access to a promotion, it's not worth listing an item. Even with a promotion, think LONG AND HARD about how much return you'll get from the listing.

Although I sold three expensive cell phones and am under basic store subscription, which am supposed to be charged 6.15% of total fee, but they are charging 10% of total and eBay is not adjusting their fees! I am stuck and as much as calling their customer service, each rep says and calculate differently!!

I was selling an item on Ebay. The buyer never paid for the item. I opened a case with Ebay and the buyer still did not respond. I was never paid after a month and Ebay has charged me a seller's fee of $9.50. I tried to close my account with Ebay and was denied because they said I had open subscriptions. I checked and I don't. So I am stuck here with no payment for an item and cannot close my account.

I would like to say that I have purchased many items on eBay. I have been shopping on ebay for over 18 years. I have sold a few things here and there but this last transactions was the deal breaker for me. I sold a Louis Vuitton backpack on ebay that was used, the buyer decided that she didn't want the bag. At first I didn't want to give her a refund because I stated in the auction that all sales were final. Needless to say I decided to give her, her money back minus the shipping. She didn’t want to pay for shipping so the case ended up being escalated to ebay resolutions team.

I have been a long time ebay customer, and made about 1,000 purchases to date, with no problems- until now! Suddenly, when making a purchase, I was told that the system "cannot process your payment". I tried another debit card, and the same result. I had five calls to ebay and PayPal, who handle their credit card payments, and got five different answers as to what was wrong, and NONE of these was able to solve the issue for me. I spent a total of 2 hours on the phone, getting nowhere. To anyone thinking of buying on ebay, beware- they seem to want you to use PayPal credit at 25% interest instead of your own charge plate or debit card, to make more cash! Customer service was awful and nothing but a runaround.

In August I bought a Waterpik sonic flosser and toothbrush from eBay. Saturday morning I went to brush my teeth and the brush didn’t work. I plugged into another socket and It still didn’t work. I called eBay for a solution to my problem. Call the manufacturer? Get a phone number? Instead I was transferred to PayPal, I explained the situation, again asking for support. I was told to answer some questions and they would put in a claim. And I would get a decision. I told the person I still needed a decision. Sunday night I got a series of emails from a guy named Mike. I hadn’t heard of him. I assume that he was the seller who eBay represented. The emails were offensive, condescending and nasty.