eBay Reviews

Ebay does not inform its customers that the packages it sends are uninsured by USPS. I had a $350 item I was selling lost by the USPS, and I filed a claim with eBay to dispute the loss, saying it's their responsibility to absorb the loss not mine. Not only are they refusing, they are still charging me a $55 transaction fee on top for funds I never received. THIS COMPANY IS HORRIBLE SCUM!

eBay and UKDEALS, a seller on eBay are criminals. I ordered three products from UKDeals on eBay. They claimed the carrier could not find my address! Amazon delivers to my doorstep a few times a week, UPS, FEDEX, USPS somehow can locate me, but UKDeals says they couldn't locate my address? As a result they refunded one of the three orders. They refunded the one for $25 and kept my money for the one that was greater than $50.

We have been dealing with this for several months. Our account was suspended for no payment. Someone got in and sold some product under our account, not sure how, then Ebay said they will reinstate the account once we pay the fees. I explained, those were not our products nor did we receive any moneys from eBay. I must have been transferred today five times.

I had a high dollar putter I wanted to sell. After not selling at a fixed price, even with "Offers" available I started an auction. I started at one cent but put a $600.00 reserve. When I posted it the $600.00 reserve was very visible next to the bid box. I felt it might scare people away so I tried to edit this out. In the past I could edit the auction after it started. I had to end that auction so it was there for only a few minutes. I re-did the auction without the reserve. eBay charged me $55.00 for the reserve so I called them. They promised not to post that but the next day they did! Then, after the auction ended they charged me another $60.00 for unexplained costs??? That's a total of over $115.00! I tried to close my account but eBay keeps open for as long as they want. Warning, stay away from eBay.

Order five times in total since June 2022. All were carefully designed fake items that have been confirmed by eBay.ca. I just requested all return. Then my account in ebay.ca has been suspended for "Filing excessive returns", as if I should just take some fake items not file all returns. Suspended my account with no good reason, which has led to a result that I has been no longer covered under the embg program and buyer rights commitment guaranteed by ebay.ca when you set up ebay.ca account. This suspension let the cheating seller(s), kaja_2888, actually took the advantage of keep my money paid for its fake items. Order number: **. Item ID: **. Received Fake Items 2 times from the seller, kaja_2888 in my total 5 times orders, need refund. eBay should responsible for the refund as ebay suspended my account no any legitimate reason but "Filing excessive returns".

My experience with this website has been extremely infuriating. Never have I felt so fooled by a company. I thought since ebay has such a big name and commonly used to sell and purchase that I would give it a try and sell some of my books. Not only did they not list my product but were also extremely unhelpful and difficult to get in contact with. Moreover, after I finally got ahold of them, they suspended my account and I no longer have access. Words cannot express my extreme disappointment with this company.

I bought a touch screen music player for close to $200 well when I received it it didn't even cut on. It was just a sitting chunk of metal that never worked. When I contact the people they would never respond back to me and then eBay said my time was up and that was it. They never would contact me back I've tried getting a hold of anybody every way I can and they just don't care.

Sold an item. It was destroyed in shipping. Seller canceled payment with credit card and took the payment back. Now ebay wants to charge me over 1400 because of the return. They have been very difficult to deal with in regard to the whole issue with customer service techs that cant speak English.

I purchased an item that was counterfeit not knowing it was counterfeit. When I submitted a return there was no guidance on how to submit a return for a counterfeit items. So I submitted the return under remorse, and because I did so, eBay didn't want to help me when I discovered that I would have to pay the shipping charges for the return, which cost more than the item itself. They essentially protected a seller that was selling fraudulent items over their customer, and justified it by using the return option that was selected as the reason, as if that was more important than the actual injustice. I will never use Ebay again, as they are protecting scammers enabling them to continue these unlawful practices. Crazy! Sticking with Amazon, never had this type of issue with them.

I am new to selling on eBay. I have a 100% seller rating. I decided to take my kids on vacation and knowing I would not have internet service, I communicated to EBay that I would not be available for selling or returns for 4 days. Well of course while I'm gone a buyer wants to return an item, not a problem except Ebay decided to give her a refund and let her keep the product because I didn't respond in 3 business days.... The business days I let them know I wouldn't be available. I tried calling... I was told they would help me, but then decided they wouldn't. I even had their customer service representatives, 2 of them, agree what EBay did was wrong.

Ebay continues to lose my business. Today was the final straw. 3 employees all with different information. The supervisor Zach was just embarrassing himself every time he opened his mouth. He could not stop lying and cutting me off over and over. He offered nothing to make this situation better. He offered zero recommendations to better correct the situation. In fact he minimized my complaints by saying “you were inconvenienced, but that’s not that bad.” The words that came out of his mouth scared me. I’m scared because this is the generation that is going to be in charge one day. I can’t imagine handling such a terrible situation the way he did. I will continue to tell every person I know to stay away from this corporate devil. Find better places to spend what little money you have right now. Thank you for listening.

I have been selling online for 2-3 years using a vast range of services and platforms and because of this experience I am aware of the various guidelines, standards and policies that vary from one company to the next and I am able to abide by these general rules. However, until just very recently I had not been a seller on eBay, although I have been a buyer in previous years.

Seller shipped to wrong address but tracking still showed delivery to me. Ebay refused to even compare the delivery address with mine to see I never received it. Seller basically shipped to himself, so tracking shows delivered - just not to me! So I'm out $500. This was an obvious scam by the seller and Ebay is complicit in this fraud through their negligence in not checking the addresses. I live in Oregon and the package never even left New York! Buyers BEWARE of purchasing anything on Ebay - if there is a problem and you do not get your package all Ebay will do is send a form letter denying your refund. Now I have to get the actual delivery address from USPS and send that to my bank to reverse the charge. A huge waste of time all because Ebay can't be bothered to do any investigating of even the simplest of things like the delivery address!

I bought a pair of earring from a seller on Ebay. Upon inspection, they did not match description on the product site. After showing it to two jewelers who concurred, I returned the item to the address on the shipping envelope. I informed the seller that I have returned the item and she said she had moved but not a problem since she has provided a forwarding address at the old address.. That's when the big scam and fraud started.. The seller keeps forwarding her address for $1.10c with the USPS so the package never gets delivered and keeps being forwarded on an infinite conveyor belt. As of now I have don't have the product, had to pay the Credit card and have received only lip service from EBAY. I truly believe that EBAY has lost its credibility as a reliable platform. It supports fraudsters, scammers and crooks who prey on unsuspecting victims. BUYER BEWARE OF EBAY.

Our company never got the chance to sell on eBay! The account was suspended for no reason and all the work put into adding products was in vain. eBay is using its position of power to act like a schoolyard bully and when questioned it gives no reason for its actions. There are many other smaller online marketplaces that act better and offer trustworthy solutions than this expensive and useless portal that it is now www.ebay.com!

They scammed me, and many more. Sending liquid medication, in unsealed bags, leaked everywhere, and expired. I'm stuck with it, and they stole 36.00 in the process. They allow thieves on their website

I opened a LTD company to trade on this platform, created an account, made 0 listings 0 actions and got permanent ban in 45 minutes. Only reason I can see for ban is that I am a Ukrainian person, so will try to file a lawsuit against them and will update the review with my progress. Would strongly discourage any small business to use this platform. Support did not even try to resolve my issues, just standard response texts.

My order was never delivered. Seller did not update tracking information on time. Customer service of eBay is terrible and didn’t issue refund. Unfortunately, eBay decided to close case without issuing refund. I want to say that I receive many shipments from AliExpress, wish, Etsy and never had even one package missing. Their logistics team update me with every step of progress and I receive confirmation from CanadaPost when it arrives to their facility. It is a great way to ensure that customers are treated as supposed to be. In case of eBay shipment you allow your sellers not to update progress of shipment and your logistics team uses unreliable service of CanadaPost without following up. As a result of your negligence I am punished by losing money and product. Very bad customer service, logistics and customers treatment. I will never order anything from eBay.

I ordered a lawn mower part through ebay using their listed seller Power Mower Sales out of South Miami Heights, Florida. I read the reviews of the seller and they were rated over 99% satisfied. I never would have imagined I would be in the 1% of unsatisfied. The shipping was fast and I did in fact receive a shipping envelope. However, the corner of the envelope was torn and there was no part inside the envelope. I immediately reached out to the seller through ebay to inform them the envelope was torn and there was no part inside. I offered to send them a pictures of the envelope. I have never received any communication from the seller. I mean not even an acknowledgement they received my communication.

Worst client service ever, will never come back. I asked a question by a call, the person was very mean to me and hang up after 1 minute. I explained my situation to other staff to get an explanation, and other people from eBay told I could just leave the platform if I wish! No apology, they don't care, and never helped me.

eBay/ Packlink /Evri have started a new joint scam. They are targeting high-value items and removing them from their packaging systematically, re-sealing the box and delivering empty boxes to buyers. The seller has to refund the buyer and then they don't compensate the seller. The items are likely sent off to a parallel economy where the items are sold on the black market for profit by eBay, which is struggling financially due to high fees. This has happened to me and for two months eBay and Packlink avoid responding. I know my item has been re-sold due to location services.

I tried to sell a watch that I purchased through an Authorized Dealer. The title stated that there was an aftermarket bracelet on the watch and the Original was in the box. The watch sold and I sent it off to get "Authenticated". They immediately returned it and stated it could be counterfeit, I'm guessing it's because of the aftermarket bracelet. Do they read the listing? Do they just glance at the watch and make a quick judgement? So now I am not able to repost this authentic watch because they say it's fake. Such a bad experience with this "Authentication Process".

3 sales in one week where buyer never paid for what they bid on. They focus on their own benefits only and how much they will make not sellers benefits at all, nothing whatsoever happens to buyer who bid and win auctions and decide not to go through with payments, waste of time for sellers, after listing a product for a week and have multiple bids and the guy who won the auction decided not to go through with payment, nothing whatsoever happens to them from eBay, but if you have one dollar outstanding balance for ebay, they put a hold on your account for two weeks until the one dollar is collected, even though they have permission from you to collect automatically, why don’t they do the same with buyer who don’t go through with payment and stop wasting our time, which there were other sites where I can list my stuff and not give ebay my business.

Purchased item and was sent one different than pictured. Seller sent a tiny return label and I took to FedEx pick up. Seller gave false tracking number so I could not track. EBay is not helping me. There are many messages from me to seller but apparently they won’t take the time to read them. I told them to check with FedEx and also Sam's Club which is where the return was going. They just won’t help at all.

Ebay support are lies. Did not help me with refund for faked electronics part. Plus they stolen my money when asked to send faked items back to seller. Spend tons of my private time. Completely nasty guys.

When you buy something on eBay you don't find out until after you place your order that it's coming from China and will take a month and a half to get your order if you even get it at all. This makes ebay a ripoff. There is a tab that says cancel order but when you click it it says too late. DON'T BUY FROM ** EBAY

I am a seller on eBay and now I don't even get paid for the items I sold but ebay surely chargers insane shipping labels..ebay is nothing but a scam and rip people off everyday..If you a seller it be best to find another website to sell at..ebay chargers all sorts of fees and shipping labels and it's not worth it..Will never buy or sell on ebay again..I hope ebay closes down because they are a worthless company.

We are local business in Virginia and Switzerland. After 22 years with Ebay they charge our company 19% total fees. This is a lot and Ebay charge fees for the shipping cost but shipping it is cost to the seller not the brutto income. Management payment is good but seller has to wait 3-5 days for bank ACH. Shipping problems. No option for ebay international express like DHL which is the fastest to Europe and worldwide. Also as international seller we do need valid buyer email address for customs pdf papers and any communications like was for 24 years before. Not just ebay sloppy mail. Principal RAQport.com

I was new to selling on eBay and had done about 980$ in profit on my items sold and eBay decided that I had breached their user agreement for using Mat instead of Mathew for the first name in my account because I was “using a fake name”. Because of this they suspended my account indefinitely and are refusing to pay me the money that my items sold for and buyers already paid for and have had shipped to them. They offer no customer service whatsoever and you have to use extension codes to even hope to speak to a real person when attempting to resolve an issue of any kind. Needless to say I will never list another item on eBay again and I urge everyone else to think twice before doing so as well.

eBay permanently close my 15 year old account with 1866 purchase because I returned some items that was counterfeit. One seller claimed it was real when I had reasonable proof it was fake and made an appeal and eBay took his side. They said I was taking advantage of the return policy as I returned a item that was stated “no as describe” which seller claims it was “as describe”. First of all, I have a authentication certificate from Legit Grails that state the item is FAKE. Second, eBay prohibit counterfeit items and they took blindly the sellers side without even looking at my proof of counterfeit. I purchased Chanel purses for around 1000$ to 4000$ and I’ve received 4 times counterfeit WITH proof of authentication of counterfeit. I called maybe 10 times and no one resolved anything and each tell me a different story.

I'm submitting this complaint against eBay to the New York State Atty. Gen.'s office, for their review. eBay is falsely charging customers fees that are not valid. I sold an item, and the customer informed me that he would not accept the product. I immediately told FedEx to return the product to me and that the customer threatened to refuse the shipment. FedEx told me there would be no shipping charge incurred because the product was never delivered. eBay still charged me $43. I had a pair of headphones selling on eBay that was purchased for $745. Because of these ongoing issues, I decided to no longer use eBay and authorized eBay to refund the entire $745 to the customer held in my eBay account.

Purchased a $240 pair of Air Max 90 brand new. Waited patiently for them to come in the mail. When they arrived I checked them out and they were damaged from the inside. Unwearable. Contacted eBay’s solution team, no help. They told me to sell it back on eBay. It was no returns. It was a final sale. How can someone Non-new shoes for $240 and get away with it. EBay said they can know no help from them. If you get Frauded from a post Report the bogus sale to your bank they will fight for you because eBay won’t!!!

This is an overall review of eBay 'service.' Just about every time I ordered off eBay, it takes so long to get what you've ordered, and lots of times, the sellers keep moving the date of arrival up to a later date. When I buy, I expect it on the date it said. This is why I try to avoid eBay altogether whenever I can. I was supposed to receive a Ferro rod yesterday, and it wasn't even in transit yet!!! This makes me go ballistic! I ordered this on the 4th, it's now the 12th and they've moved the doa to the 14th!! Urrrgggg.

Not happy. These people sent me a coconut oil hair product in a bottle with a very small leak which is not evident at first, until you pick up the bottle and it's there. I thought it was dripping down the side after pumping but now I've discovered it's a leak. Makes a HUGE MESS in the cabinet or on the counter. Where is quality control? Every other product I order from eBay is defective nowadays. Sick of it.

Unsure as to how this company still in business. I used to love eBay and bought and sold on it years ago. This company has lost every bit of its business ethic. Woke up to find out that my account was suspended for no reason and they removed my listings. Impossible to get anybody to help and they couldn’t tell me why. No customer service. Zero help. Beware. Do not use eBay anymore.

I have been a customer of eBay for many years, buying and selling. Recently I listed an item for sale, sold it and was waiting for payment. The purchaser sent the money and I assumed that it was going thru PayPal. eBay confirmed they received payment, then advised me that until I send them my bank account number, they will not pay me. Very surprised I tried to contact them, finally someone called me back, they said they no longer used PayPal and that my bank account is the ONLY option for them to be able to pay me. No credit card or check or even a credit could be sent without my bank account number.

I bought and ultimately returned a brand new Samsung Galaxy Ultra S22 cell phone, to the tune of $1,163. At first, I thought I was having difficulty with the seller, but it turned out to be a huge misunderstanding. In the meantime, I turned to Ebay for assistance. The girl opened up a case for me in order for Ebay to step in. Now, they are holding my refund money hostage because they are claiming they can't get a hold of the seller to verify the receipt of the property. If they bothered to look into the messages on both our accounts, they would see there is no problem. I know the seller is available because I just recently made contact with no trouble. The communication that has taken place with Ebay was initiated by me, despite the promise they make to contact me within 48 hours. That time has come and gone. I want my money back. DON'T EVER DO BUSINESS WITH EBAY. I learned my lesson. NEVER AGAIN!

I ordered a sword and the store received pay but never shipped item. I petitioned the store then eBay when I got no response. eBay just replies, "We don't care. Basically we won't help you. we take no responsibility for the people selling on our site..." Pure **

EBAY has had a huge sum of my money in their account for over a month, without sending me any of the amount that they owe me, I have spoken to their customer service centre for over a month now and all they keep saying is "...your account has restrictions on it and we will get to it soon!!" You cannot speak to a supervisor ever. Please be wary of them.

I have been selling on eBay for quite some time and have dealt with the multiple fraudulent purchases thrown my way. This last one was for a laptop and the buyer reported that his account was hacked after I shipped the item. After shipping the item I lost full control on the shipment since eBay technically shipped the item and was waiting for their review to know what to do. They finally were able to route it back to me but while it was en route, they decided to put holds on all my sales and restrict my account to where I can't sell anything. All listings have been removed and there is no way to contact them other than email with a response saying they will review my email within 24-48 hours.

eBay doesn't put up front the amount of time it will take to receive your item. In most cases they will let you know after you purchase the item. Why doesn't Ebay change their policy in this? I will avoid shopping on eBay because I waste time finding out when it will arrive AFTER I PURCHASE THE ITEM. 2 to 3 months in some cases so I can't wait and so I cancel the order and keep looking and then do it all over again... Waiting to find out if I will get it in a timely manner.

Be careful. There are NO rules to selling fake items so this is where the scammers go to sell. I unfortunately received fake items and EBay was of no help to get a refund. eBay only helps the scammers.

I purchased a Carburetor for my lawn boy mower from Gardenmorecare on the EBay website. It was listed as the replacement carburetor for my model mower. The carburetor DOES NOT work on my mower, explained what happened to vendor and asked for a refund. They wanted pictures of my carb and their replacement carb and said they would correct it. 3 days go by and still no resolution after answering all their questions and sending pictures, model #, serial # and order #. Tried to get hold of EBay and got nowhere in trying to speak with someone. Clearly the vendor doesn't want to return my money and EBay touts MONEY BACK GUARANTEE. YEAH RIGHT!! Don't deal with this vendor and if at all possible shop on another site. I have had much better outcomes not using EBay.

I purchased a product from a foreign country seller. It was not as described so I requested a refund. The seller gave me a hard time about the product description and expressed anger over my review of the quality of the item. He finally agree to give me a refund after telling me that IF I had I written a nicer, more positive review, he would have refunded me without having to return it but since my review was negative, I would be required to return it at my own expense. I sent the product back over a month ago and have yet to see a refund so I wrote to eBay to live up to their guarantee.

Ordered GoPro Hero 7 Black, needed GoPro Hero 7 Silver. Return was over half what paid for item. Money back guarantee is false, giving half money back to be able to return. Didn't receive item for weeks, ordered from Walmart, received in a few days.

eBay is a terrible selling platform. If you try to start your business on there they will continuously block your account without explanation. I provided my information, sent my documentation, and spoke with their people who have cleared this up twice but again my account is suspended. Also they have the worst customer service for sellers, I have transcripts where they cut and paste generic answers without looking into the issue and terminate the chat. Then after painstakingly trying different methods to get a phone call and talk to someone they review my account and see that it shouldn't have been blocked and reverse it. They state it's for the safety of the customer but then they block good sellers and let ones that are obviously policy violator sell. Do yourself a favor and don't waste your time.

eBay is arbitrarily charging customers erroneous fees at their discretion. They charged me over $400 in miscellaneous selling fees for products never sold on their platform. They refunded those fees when I threatened the New York State Atty. Gen.'s office regarding their unethical business practices. A customer informed me that they did not want a product I sold on eBay.

Ebay is not seller friendly and will oftentimes scam sellers! They will allow a purported customer to return items for any reason. Then the buyer is stuck with paying Ebay fees. Recently, I sold a vending machine and in the ad I clearly stated "vending machine only". The buyer wanted a credit card reader and Ebay allowed the return and stuck me with over a hundred dollars in fees and shipping expenses. Do not use Ebay. They have no respect for buyers and should be regulated.

I do not recommend Ebay. These people are a fraud and allow sellers to sell fake things and after you buy them. They do not want to return the money and Ebay helps sellers and we buyers lose 50% of what we pay for those pieces or things fake. I honestly don't understand how the FBI allows Ebay to have sellers selling fake things because there is a Counterfeit law.

First off they don't even deserve a 1/4 star! Since eBay switched to their new system is a big disgrace and rip off. We've been selling on Ebay for over 5 years now and this is by far the worse they have gotten. First off they gave us a $500 dollars selling limit per month. Our company sells medical equipment. One item is way more than this amount. We abided by their rules and sold a few smaller items under that limit and had no issues with our buyers or sales. We've been requesting a selling limit for month now and still we are not approved. So we have items in our inventory we can't list because we can only list up to $500 per month. The other issue they are taking a big percentage of your sale and it takes longer for them to transfer your funds. On top of that you can never get in contact with anyone to discuss these issues. We definitely recommend you sell your items on another platform. They are now in the club of the the rip off!

What it’s supposed to do and how I used it: It’s supposed to instill a level of trust so that you can quickly make a purchase for something that you would otherwise spend more time thinking about or may not purchase at all. You think, there’s some slight risk, but eBay has my back. What actually happens: I bought a pair of New Air Jordans. There was no defect noted in the description, but pics were limited. So I bought. The sneakers passed the authenticity check, but when I got them there was a big black blemish on them and the texture was also worn down.

They can't tell right from wrong and shamelessly help scammers against honest customers. I bought an item, which was supposed to be unused, fully functional and in excellent condition. But it was actually in poor condition with damaged and missing part, and stains. I left a negative feedback. This guy begged me for a revision and I wanted to get some partial credit back instead since he denied the return initially and I didn't even have a printer to print out the return label even if I got one from him this time, plus too much time would be wasted for a low value item even if I manage to get a physical return label. I wanted him to refund me first then I would change the feedback as he lied about the item condition first. It was nothing wrong, I just want to get compensated for an item which didn't live up to the description and save my time and protected me from getting scammed the second time. He then refused to refund me, just like I suspected.

I purchased a tummy control full body shaper for my wife's niece, was sent the wrong item, EBAY told me to send it back, I would have to pay for the shipping and I would receive a refund for the return shipping, I received an email from EBAY CUSTOMER SUPPORT TELLING ME THAT THEY WILL NOT GIVE ME A REFUND, THEY ARE NOTHING BUT A BUNCH OF LYING THIEVING CROOKS.

I've been an eBay seller for over 22 years. Time after time all I hear is that ebay wants buyers to have a "good experience". I've been ripped off by buyers and ebay MANY times. My most recent experience was when I sold an item to a buyer on 3/8. I shipped it on 3/10. It was a PART ONLY for a kitchen appliance for $12.99. I have a no return policy for "buyer remorse" return requests. On the night of 3/10 the buyer filed a return request saying they thought they were buying the whole appliance for $12.99~~a NuWave Convection Oven. The listing VERY clearly listed it as a part & pictured the part. I had the option to deny the return which I did.

I sold a item over a week ago for £70. eBay took £10. I used my last £15 to pay for next day delivery. A week later my account is in minus. I am starving. I cannot get heating or smoke and eBay think it’s okay to say I’ll be paid soon. eBay has the fees. The buyer has the item. But I am now sat for the 3rd day starving! Do not use eBay to sell unless you are rich! I am going to take legal action.

I don't know I felt like the owner of eBay became so successful he just don't care about his business no more. He has some team members in the chat very rude toward either customers or sellers. I sent my information to eBay because of mismatched information. They closed my account even for me to buy. I never bought sold anything on eBay for me to say that I will do something negative or used to do something negative. The customer service that they have are really rude. First of all you cannot even call someone on the phone. Second of all those people are extremely rude . They don't want to escalate the case to hire managers. They act like they are the end hand, nobody above them and they closed my account permanently instead of asking me to send other documents if one of them did not match. What company who wants your money will do such thing. I guess eBay is rich and don't care losing his customers. Hope eBay stay rich forever.

I decided to sell some inheritance items on eBay. Haven't used eBay in 15 years. It used to be easy, but now, it's horrible! I posted my items, got a bid on one of them in 48 hrs. When I entered my profile on recv/dispersing currency it all went fine. Then when I received notice that someone wanted to purchase, eBay site kept telling me that I was lacking banking info. They did the test bank routine (send .10 cents, then withdraw .10 cents) everything worked. Still the error message kept appearing. I decided to call customer service... go grab a cup of coffee or a beer, here is when things go incredibly south!!!

I purchased a digital piano which had "money back guarantee" from both EBAY and Musician's Friend. When the piano arrived it was severely damaged. I complained to EBAY who said to contact the seller. The seller said it could do nothing since the purchase was on ebay. After weeks of phone calls, EBAY sent a return label which was unprintable and provided no help in transporting this huge, heavy item. When I requested more time, EBAY refused. I am out $483.

Ebay only makes money from Sellers. So when sellers rip you off or fraud or lie, Ebay will side with them on every appeal. They DO NOT guarantee anything. They say they do but when you try and collect they side with Seller. And if you think using PayPal helps, it does not. Paypal will side with EBAY on every decision they make, so you have NO RECOURSE. It is a big scam and I would not use unless you are prepared to get ripped off and take the loss. Too bad, it used to be a pretty good place, now they make Craigslist look like a safe place.

What terrible online company! Customer service practically inexistent and if you are finally able to contact them, they are simply rude and unhelpful. NO protection to their customers unless you are a seller. It is simply one of the worse online company. AVOID, AVOID, AVOID. And it is obvious that Ebay can't care less about their customers as they don't even have the courtesy to reply to complaints. Eurk!

if you sell on eBay, go to payments, transactions, view on your sale and look at what they are charging you fees on now. The last item I sold was $400 and it was a large item. Costs over $70 to ship. Total sale was around $520... Paid over $75 in fees. How is it legal to charge me fees on sales tax that is collected for the state????

So for whatever reason I have been doing business with them for over 1 year listing, selling and buying. Recently they restricted all services and removed all the work that I did but they still have no issue taking my money for new items and kept my money from all the sales. I had to request 5 times for them to call me and out of those 5 only 4 either hanged up or kept me on hold until they hanged up. So disrespectful and the last one finally gave me answer's after threatening that the call has been recorded. Save yourself a headache, find other platforms.

I've been a buyer on eBay for years. Started purchasing on ebay again lately and purchased a printer. Time placed Feb 1, 2022 at 7:08 AM. Order number **. Total $453.15 (1 item). Sold by catllc <----blacklist this person! I tried to cancel the order 5 seconds after making it because the shipping would be 2 weeks, but the seller refused. So I waited 2 weeks. Saw no package, look at the tracking info. And it says order has been delivered. USPS: **. But guess what, it was delivered on Feb 2....a day after my order. And at another state HOMESTEAD, FL 33034. My delivery address is LIVINGSTON, NJ 07039. And the package was shipped out on Jan 25th! Before I ever made my purchase!

I have had an account with eBay since the late 90’s. I only use it occasionally to sell items and have not used it for a while now. At the time I listed a recent item for sale I was aware eBay was no longer using PayPal and was handling transactions on their own. What I was not aware of is eBay will hold your funds from the sale for two weeks for each transaction completed until you reach 15 sales. After complaining to eBay management they agreed to release the funds after delivery confirmation has been completed however this still means a minimum of five business days before the funds are released. I find this policy to be highly unfair to any seller that only occasionally uses eBay and will be looking at other means to sell items I no longer want or need! Goodbye eBay!

I been selling on eBay for over 10 years and have a account with 7000+ reviews. We sell our own brand of item and was doing good. For the last few years my ebay sales tanked, at the same time I am doing very good on Amazon selling the same item. Ebay now has a limited listing function like a joke, it rank you down when your item does not sell and limited the item you can sell on ebay... Wtf? Whoever came out with that idea should get fire. My sales become worse and worse due to it. I can't list all of the item I have to sell!

I ordered a pair of supposedly leather pants. The seller said they were in the US, they were in China. I ordered them and they are cheap plastic. The seller said they would accept my return but I had to pay for the shipping. It is eBay policy the seller pays for the shopping if the item is damaged or FAKE. EBay will not back me on this and there is no one to speak to in customer service now. Everything is done electronically. I need help.! EBay is now not a good place to shop. You can not get any help. I contacted them through their site and it was no help.

I used to sell on eBay a long time ago, and had successfully sold many items. I have always had a 100% rating. I decided to start selling some things again, as we recently moved, and there are things that I no longer need or use, but were well taken care of. A few months back, I listed a beautiful ring. A gentleman recently bought it, but because it had been so long ago, I simply forgot about the listing. I was about to get the ring so that I could send it out, but since we had just moved, I wasn't able to find it. I decided to just refund the gentleman's money right away, only to find out that they wouldn't release his payment to me for at least 2 weeks, to give back to him, because I hadn't sold in a while. I had no idea that this would happen. I guess that their new rule is that you have to sell 25 items now, (in close succession) before they release your payment immediately.

Do not buy anything on eBay. They don't offer a money-back guarantee, and the sellers in the USA represent they are US based, and the majority are Chinese companies with a frontman in the US. They use a warehouse and logistics company, and the US taxpayers subsidize the shipping fees. They also do not protect buyers, just sellers. You can't block a seller. There is massive misrepresentation and price collusion by the sellers and eBay. They manipulate search results with preferences towards higher-priced items. There is no pricing consistency, and the same product can have various prices.

I purchased two brand new Firestone tires from an eBay seller, ("Tire508" or "TCI, Inc."). After 3 months and approx. 1000 miles, one of the tires blew out. I took pictures and contacted the seller. I was informed that their warranty doesn't cover what they deemed "not their fault" and that I was past the 30 day return period. I tried to bring it to eBay's attention and NEVER heard back from them. A tire's normal life is 2 - 3 years and the seller or eBay should have honored some form of warranty or refund after only 3 months and 1000 miles.

All open issues are resolved, I have decided to move on and find a different market place that would fit better my business model. I was contacted by team member and understand that they tried to resolve the differences to the best of their abilities.

Sold an item and can't be paid because I will not provide my bank information (since I was a victim of identity theft a few months ago and have all new accounts). eBay won't give me a credit for the amount for future payments. They won't use Paypal or Venmo to give me the money I earned. See ya, ebay.

eBay has several accounts linked to mine for various reasons. I have a business account and my nephew who is a minor was selling on eBay a Pokémon card. It sold, he didn’t ship it, and they restricted my account. Took down over 600 listings. They are linking accounts without making you aware, IP addresses, shared Wi-Fi, whatever but it was no fault of my own. A competitor came to my business trying to partner up and he is now linked to my eBay. He used my Wi-Fi to look at his listings. I do not know. All I know is this is a costly unfair business practice if ever there was one. The competition’s visit to my building was 10 years ago, so how far are they going back, monitoring your IP in what manner using it to hurt you and your business or persons selling or buying on eBay. This should be illegal. Not your fault but they bring you grief.

I bid on an item. The seller cancelled the bid. And I get an account restriction. They would not disclose the reason why and just said it in their best judgement. Ebay should not be able to do this. Ebay would not state a reason.

First of all Ebay does not even deserve a one star rating but that is the lowest option to choose from. My experience with Ebay has been a nightmare to say the least. My account has been suspended/blocked. I have been trying for two days to get answers as to why. I have done the chat and was told I needed to follow the link provided and request a call back. The link did not work, there was no option to have someone call me back. I emailed them only to get an email back stating my account can not be unsuspended because I was found to have unfavorable selling which is a risk to the community. I have NEVER sold anything on Ebay. I have only purchased one time in the past.

Just today I created an eBay account and got immediately suspended after upload my first product made with Printful. What I have done --> 1. Create a printful & eBay account --> 2. Connected my eBay account with my printful account --> 3. Upload my first product --> 4. Got suspended. Then I wrote an email to them and they just say "Your account was restricted because it exhibits a risk to eBay and to its community. We're not comfortable with your selling practices or business model, and we feel they don't help to promote a positive buying and selling environment." Which I dont understand what I did at all and this is what they also wrote "We don't provide specific information on what behaviors we have found to be a risk to our site."

I sold The Witcher book Series for $175 plus buyer paid shipping of $8.86 and my payout was $146.29. That’s a $40 difference they claim are from fees. I will never sell anything on eBay again. They robbed me of $40 and can’t explain where the money went.

Selling camera gear, six items. Personal gear... Sold three items with three more to go. NOT A BUSINESS. Yet here is what eBay promotes... "Do I have to pay federal income tax on my sales? Starting on Jan 1, 2022, IRS regulations require all businesses that process payments, including online marketplaces like eBay, to issue a Form 1099-K for all sellers who receive $600 or more in sales. The new tax reporting requirement may impact your 2022 tax return that you may file in 2023. However, just because you receive a 1099-K doesn’t automatically mean that you’ll owe taxes on the amount reported on your 1099-K.

Have been on eBay for more than 20 years. Ebay is the company no matter how good you are as the seller, they will NEVER protect you as the seller. The ridiculous/unreasonable buyers are always protect by EBAY. If you are the seller, please be awared of this. The sellers' lost - eBay calls that as your cost of doing business EBAY. The seller is always the "LOSER". Not only you get the negative feedback which is false claim, you lose your item/money as well. No matter how clearly you described your items, the buyers always win. That is why we are leaving EBAY slowly everyday.

I've been selling on Ebay for over 20 years, every year it get worse and now I might never use them again just because they are doing so much selfish **. They quit using PayPal, keep increasing their fees and now when you sell an item and get paid from the buyer, Ebay can hold that money up to 2 weeks until they verify it was received by the buyer! So now they can hold all that extra money for up 2 weeks and do they pay you interest, Hell no! They're trying every little thing to make more money off everyone. I guess I will now use other selling sights since they got so greedy.

I've been a customer of eBay for a few years, never had a problem until recently, I was lied to by an eBay representative. Lack of customer care and lied to made it a bad experience. And if they want you to get extended warranty beware.

Shipped two identical items, two days apart from each other. Utilized Ebay shipping services for both. Both successfully delivered. Charged $20 shipping fee on first delivery, weight 12 lbs. Second, identical item, shipped in the USA, same as the other. Charged $60.19 with weight of 53 lbs! I have called eBay three, today fourth times! No resolution. Instead, every time I speak with eBay, I'm told "24-48 hour turnaround time." And, in case you didn't hear it before from them, "We respect your opinion." Really?

Every time I use PayPal in the past year on eBay, I immediately see Venmo charges taken out of my checking account. I report it to the bank, get a new card each time. As soon as I check out on a secure connection on eBay, it happens again. Four debit cards later, I cancelled my eBay account. I never even had Venmo. Account information is not safe on eBay. Never had this issue with Amazon. Was an eBay user for 20 years.

My husband buys and sells on eBay and Mercari. He had a disagreement with fees and the way sellers were being treated in the last few months. After he complained, his account was frozen. The purchases he had already paid for were frozen. He can't get the items, he can't a refund or cancel the order. I'm pretty sure taking someone's money and refusing to give them either a refund or the items is considered theft in every state. $130 stolen.

I sold a chainsaw on eBay, buyer opened a item not as described case & eBay sent me a buyer guaranteed returns notice so I accepted the buyer's request & contacted eBay help customer service & told them that I was unable to sent a return postage label to the buyer. I was told that under the buyer guarantee that the buyer did not need to return the item & I said to the service representative that I am the seller & was told that I would not be out of pocket for the refund to the seller & that refund that was sent to the seller from me would be returned to my account.

I have been an active member of eBay, both selling and buying since 2007 with a 100% positive feedback rate and over 800 transactions. I recently sold an item and to my surprise, eBay is withholding the payment until the item is delivered. Now, I understand there have been changes to the platform including a departure from PayPal but I have to ask. What kind of way is this to treat a customer who has been doing business with them for 14 years? I advocated for eBay on behalf of small businesses and individual sellers, actively opposing paying state tax to any state where you sold an item and this is the thanks we get? At this point, I don't think I'll be doing any business with them, there are plenty of free platforms out there now without the hassles.

Just got suspended without any reason, had good review. Never had a problem. At once they suspended me. Asking them about the reason, they say they can't tell me the reason. And even suspended me from making any new accounts, without any reason!!! Without any warning. Just because they want to. Thanks! Never going back.

I was a seller for over 10 years. One day they changed my password without telling me. I had no access to customer service. When I finally got them, they denied me access to my account and told me that the complaint resolution process would eventually refund all my buyers. I had to report them to the Better Business Bureau to get access to my account and refund customers. After I did that, they labeled me a threat to the community and permanently banned me. They still owe me significant money.

Ebay is the largest bunch of LIARS, AND SCAMMERS on this earth. They have no one that will provide you the same story twice. They have no one that know anything about the company other than how to lie to customers. I "supposedly" sold an Item and never got paid and they did nothing about it. Then they charged me a fee for the item. I was told I was getting a refund by "three people" and it never happened. Stay away from EBAY!!!!

When searching for women’s clothing in EBay, the majority of the items are “unbranded” which are knock offs from China. They use pics from US clothing sites but send you cheaply made, wrongly sized junk. Be VERY careful when buying clothing from EBay, even when the listing says, “US stock”, does not mean it was from a US company.

I’ve been with eBay 20 years buying and selling. They gave kept changing and it’s for the worse absolute worse. They are great for buyers horrible for sellers they have rude customer service reps ever. They don’t have their sellers backs anyone can file a false claim against you and you have no legs to stand on they screw you over. Then forgot about getting customer service it’s outsourced overseas and they absolutely won’t help you. They are rude and have no respect whatsoever. Don’t ever sell on eBay.

Buying is not a problem because they take your money putting a hold on the seller's ability to get paid (sometimes for several weeks) and use it for their (eBay) short term gain. Oh, and try to contact them for help. You may as well talk to your feet! It's a complete joke!

I recently purchased eBay gift card from 711 store with ebay logo on it. The card was fake and eBay is not taking responsibility for it after they received my money. Worse customer service ever and eBay is stealing money from their customer. They are selling product that is fake and shame on eBay to cheat on their customers. People please be aware of eBay gift cards scam. eBay is the worse company I ever experienced. Shame on eBay.

I have been with Ebay for 10 years, but lately Ebay became the worst platform to sell, ever! Holding money from sellers for over 2 weeks and the reason they say it's the "System" is doing it (big lie). When asked to speak with a supervisor they say that, "We have been getting too many calls (I wonder why) so the supervisor may call you within a day!" EBAY please tell us, the sellers, how am I going to keep selling on ** Ebay without my funds being released??? SELLERS BE CAREFUL.

I requested gift cards for my birthday for eBay to purchase tires. Ebay blocked me after using 4 so I can't complete my purchase. Now I have to wait several days and had to pay cash when I have gift cards. Don't waste time with this site as they just don't care.

I'm new to selling. My item was delisted. Ginger from customer service told me it wasn't a problem and typically happens with new sellers. After asking me a few security questions, Ginger said I was good to go. I tried listing my item again and received an email saying my item was listed incorrectly. I am trying to list the item a 3rd time, now being careful not to add any information, other than the standard point and click generic options. I do not like Ebay, accusing me of not having an item to sell, or putting me down, for the wording I use to sell. And Ginger, from customer service did not warn me about how difficult it is to sell on Ebay. I want to sell my item without being put down or talked down to.

When will Consumer Affairs step in and start to regulate or any government agency start to protect buyers? Apparently I may have discovered a new eBay scam. Briefly it seems to work like this; you bid on an item, the seller accepts the offer, confirms, you pay for it, then a short time later you receive an e-mail stating the item is no longer available. Then you wait for a refund. This has happened to me twice in the last week and eBay would never step in to do anything that would affect their profit margin, this company continues a rapid decline.

l had an item listed listed for local pick up only. I had an international guy from Canada reach out to me in regards to purchasing this item on 22 October 2021 while he proceeded to tell me that he would offer me 200 for the item I had listed for 350. Demanded for me to get this out right away. Anyway long story short item was shipped out three or four days later. On November 15, 2021 he received the item claiming the item was damaged. I currently have pictures. A local postal inspector seen the item and knows that the item was in excellent condition when it was shipped out because they helped me package the item as this was my first time ever shipping anything to Canada. I didn't know how everything really worked.

For starters I’m a sort of new seller, so eBay will definitely not side with me when it comes to any issues. I have to wait for 3 days after item is delivered just for me to receive my money etc. Anyways, Shipped an item to a buyer recently (auction) for well under retail of item. I get a message from buyer a couple days after it says it was delivered. That there’s all these crazy damages, and it looks like someone dropped it, big hole in back, frame doesn’t hold screen in place. I ask kindly for more pictures of claims but buyer avoided any requests I had. He sent me 2 pictures of what he wanted me to see, it was hard to even tell if the item he took pictures of was even the one I sent because it was literally zoomed in pictures of a single spot. But anyways ebay then notified me buyer requested a refund. And because I’m a new seller ebay will guarantee buyer gets full refund even if I have proof the claims made are false.

I bought a phone from eBay. When I received it's a nonworking phone. I contacted the seller. No respond. So I contact the customer service. They repond back. She said she don't care. I wasn't getting my money back. Do what you want to do.

I bought a Hott cd player from Ebay to use in my car. I didn't want to use batteries and when I received the cd player there was no usb cable in the pkge. I went to a hardware store and to Microcenter to see if they could help, both said I would need to buy an inverter. The cd player didn't work and I sent it back to the seller: Buys34. The purchase was made via internet on 8/8/21 and I mailed it back by U.S.P.S. on 8/16/21. I never got any other correspondence from ebay. I called their service dept. which is now outsourced and the service manager argued with me, he was rude and nasty, and completely unhelpful, he said there was no record of my purchase etc. I sent numerous emails to ebay about the issue and was ignored.

eBay are disgusting. eBay are disgusting. eBay lie betray steal our money and let buyer scammer go away with all. eBay stole a lot of money from me in the 10 years I was selling on eBay. Even proof of tracking and delivered and signed from buyer... eBay refunded all back. Some buyer from USA stole 6 care bears from me it was delivered and eBay refunded and after eBay said please clear this with the buyer what I did and buyer did not refund me till now any money back. Fraud, scam, lies. Only this is on eBay seller and buyer stay away from this selling page. It destroy your life.

I have been selling on eBay as a business for 17 years with almost 3000 feedback at 100% and above standard seller rating. eBay required verification of identity and banking information for their new "managed payments" (no longer using PayPal). After submitting the information and receiving an email from eBay stating that I had been verified, they suspended my account indefinitely. After numerous attempts to contact them (to find out why I was suspended) they stated that they could not tell me why and refused to talk to me any further. This is so upsetting and disappointing after doing business with them for 17 years. Shame on you eBay for treating your sellers like this!

DO NOT USE Ebay! First of all it is almost impossible to find a phone number that works. I have sold on Ebay for 10 years. I recently sold a item for $580. The fees for selling this item was $127.93. They charge you when you "promote" a item, nowhere does it say they say there is a charge to use this when you "click" on promote. When you finally get someone on the phone all they say is "That is policy". Ebay would rather you cancel your account than lower a too high fee. Sell your item on another site that doesn't gouge you with fees.

If you are a seller and have an issue with a buyer, ebay will back the buyer 100% regardless of the circumstances. I have been trying to resolve a return/ refund dispute with a buyer and every message I have sent to ebay has been ignored. I sent the buyer a return postage label, which they did not use. Still ebay refunded the buyer, closed the case & my appeal. Horrible company!

I purchased computer equipment on April, 2021 from a merchant on eBay.com. The item arrived on May 10, 2021 with water-damaged parts. I contacted the merchant and I received a return label from the merchant within 30 days. I returned the damaged goods to the merchant with tracking and his signature confirmation that he had received however, the merchant decided to keep the money from the purchase and not refund me. EBAY WON'T REFUND ME.

How in the world can eBay let a seller sell a product that is regularly 3.99 for 54.99. That is thievery. People are taking advantage in these hard times and you are letting this happen. Look up 409 Stone and Stainless Steel Cleaner and the prices are disgusting.

I had 4 returns out of 190 sales and ebay said I was below performance. So I was charged a extra 5% fee. It is a total rip off. It was 2.53% of sales. Never do business with eBay. They are punishing sellers over minor infractions percentages to increase their bottom line.

I found that eBay's quality is decreased substantially over the 10 yrs I used it. Seller fees are much higher, now require all bank information. Always take the buyer's side and not the seller. Was recently accused of fraud for their own mistake. Now resolved. Horrible experience.

First and foremost the only reason I'm giving this one star is because the option to give it zero stars was unavailable. I held an eBay account with a 100% positive rating for over 10 years with over 200 transactions. Literally every time I sold something there was a problem of some sort I had to deal with. This last time was the last straw for me. The seller chose to return the item (which was perfectly fine). However, eBay decided not to refund my seller fees which came close to $20. At that point I was already fed up and now they were telling me I would not get a refund on seller fees. eBay is a terrible company that generates revenue by ripping people off (the same people who make up the community that keep eBay in business). Sounds counter productive, and it is. So this is why I am no longer a registered eBay user. I will never under any circumstances use ebay again, ever. And neither should you.

I ordered a wrong product; I told the company and I apologized. They offered me a 20% discount if I would keep the product. I told them I had no use for it, and took it to UPS and returned it within the allotted time. I have the receipt and delivery receipt to where I shipped it back. They said they never received it back and they refuse to refund my money; UPS says otherwise. Again, I have receipts to prove it.

I made a purchase on eBay for a new unopened cell phone. After 4 months, it stopped working. I initially contacted the seller to pay for the cost of repair in which they would not and then proceeded to block me from messaging them. I contacted eBay about this as well as asking them to step in because the phone I received was not new but a refurbished phone. The seller falsely advertised. They were very unhelpful and said because it was past the 30 days their Buyer Protection was not valid. I am writing this review because I find it unbelievable there is no recourse on the seller for falsely advertising their product and because the phone stopped working 4 months later, their Buyer Protection is no longer valid.

Ebay are disgusting. Ebay are disgusting. I was promised in writing that I would be paid on delivery, I then proceeded to sell items based on this information I received IN WRITING to find out my money is being held for 30 days. I only sold the items because I needed the immediate funds. I was then promised in writing that the funds had been manually released (By three team leaders) also verbally, in two calls which I recorded for evidence. The next day a general staff member said "I apologize for the wrong advice my colleague gave you yesterday, we are holding your funds for 30 days." THE BUYER WAS MORE THAN HAPPY, LEFT EXCELLENT FEEDBACK DETAILING ITEM TO BE AS DESCRIBED, PACKAGING EXCELLENT, ETC. There is no issue with the buyer, he is great and we have been in communication about how badly eBay has treated this situation. The buyer is off eBay over this too!

I was told after I sold my item that I would have to prove my identity and my banking account statement, which I uploaded several times before it went through, account manager contacted me by phone to confirm everything looked good, 24 hours later eBay suspended my account indefinitely and told me I violated selling practices that are suspicious and I can't even call them, I've been a customer for years on ebay and I feel it's ridiculous how I can't even get paid until 70 days and all the aggravation This company caused me.

I was a seller on eBay. I listed an item in that eBay required banking information. They needed an account number along with the R&T number. They stated that this was needed in order to get paid. The item sold and the buyer paid eBay. I was unable to ship the item because of its unique shape and size. The buyer asked eBay for a refund. At no time were the buyer's funds transferred to my account. eBay refunded the buyer their funds which eBay claimed were on hold. Then eBay debited my account for the refund. In reviewing the transaction, there were no funds on hold. eBay basically stole hundreds of dollars from me. They force closed my account and refused to talk with me. I am now taking legal action against them.

I’m selling a bunch of stuff for a friend who recently lost her son AND her mother. Selling her mom’s beloved items. I was SHOCKED to find out that eBay is charging fees on SHIPPING, which the seller makes no money on. It’s absolutely disgusting because an item I shipped was large and heavy, so shipping was almost as expensive as the item itself. So on a $29 sale, they took out $7 in fees!! I can’t figure out why people continue selling on eBay considering these totally unfair fees. It’s just creepy.

Buyer asked for the product code to be shipped digitally, and I obliged. 3 months later, they indicated it was not their charge, and even with the messages and proof of delivery, eBay withdrew the money.

Now, I have been using eBay since day one, I've bought thousands of items and also sold thousands of items. Now they have changed the payment method, you are forced to use your bank account as PayPal isn't an option any longer. I added my bank account, verified my account, I sold an item, shipped it within 24 hours, the seller received it, and after they received it I receive an email stating that that my payouts are on hold until further review for 5 days to see if they need further information. The whole point of selling something is to be paid right away after selling the item, or I can understand holding payment until buyer receives item, but this is horrible.

I have had eBay for 12 years and Paypal almost as many. One day I received a notice that Paypal had debited my bank account for an ebay transaction. In eBay I have no invoice to match the transaction. They tell me it was a guest account and that I must get the money back from Paypal. Paypal in turn tells me that since eBay delivered the package I must get the money back from them. eBay in turn tells me that I must approach Paypal. No one tells me what the product was that was delivered to another country. This is far too loose to be trustworthy. I am closing both accounts due to this risk.

They flagged my account and suspended it for no reason, I had not even gotten to actually post an item. Then when I reach out about it, 90% of the agents tell me they can't give me a reason for the suspension or help me and end the conversation. The 10% of the people that can help me are impossible to get in touch with because the other 90% are so useless and cannot do their jobs. The absolute worst customer care I have ever had. I myself work in customer care and am usually the one to give the benefit of the doubt but wow. This is beyond bad service.

Someone in the UK bought my item. I'm in the US. She ordered the wrong color and tried to return the item. Per the e-Bay policies, e-bay rejected her request. Having no recourse through e-bay, she filed a dispute with her bank. She lied to the bank that the item does not match the description because if she just says she didn't read the description, not even the bank would take her case. E-bay refunded her because according to them "the bank ruled against them." They then left the item with her and tried to charge me the money plus a $20 dispute resolution fee. Well I did nothing wrong. There was no defect in my listing. E-bay tried to charge my bank but I called the bank and told them the ACH is not authorized so the bank reversed it.

Seriously, sold a few items and paid for shipping through them. For some reason, they did not remove funds for the shipping charges. Weeks later I receive an email they are going to pull the funds out of my account, which I knew. Question is why not take it off the top and avoid multiple transactions.

** - THAT IS MY CASE NUMBER! But it doesn't matter! Nobody give a damn at Ebay! Shipping company should provide with proof of delivery! But they afraid to ask DHL about it! It was 5 years ago. It's still the same! (and I'm sure it's gonna be in future!) It's still cheap flea market spot! It's time to closed account!

Ebay and its sellers are in it together when it comes to ripping people off and taking the buyer's money. This is not a fake review and I am the review queen on Google. Reviews is what I do. Ebay stole my money. Didn't return my calls and blamed it on a third party of which the third party happens to be EBAY. THIS company is not to be trusted and I recommend and suggest that you do your business elsewhere. This Ebay company is a SCAM! ONE BIG SCAM!

I ordered a product two and a half months ago. It didn't show up on the date it was supposed to so I waited a few more days before contacting eBay (it says it shipped the day after I placed the order) once I heard from eBay they told me to wait a week from the day I sent an email so they could "contact the seller". Well it's been 10 days since and still nothing. I went to look at the user, their name is ShopUp do NOT use and I can't find their profile to leave a review. On top of that, I got a notification saying that the item was either removed or not in stock soooooo....where ya at eBay? Give me my money back.

I buy a lot of stuff from eBay. Their return and refund policies are real. Bad for real clients. I brought a PCM for my truck from one of their vendors on their platform Flagship One Inc. The PCM was no good and I returned it but it's been 4 months. No refund or any interest from eBay to resolve the issue. Shame on eBay for scamming genuine clients.

Do not believe Ebay's 100% moneyback guarantee policy. Purchased A gas tank skid plate for my 2004 Jeep grand Cherokee from worldwide distributors 11611 Lyndon B Johnson FWY Garland tx. Item was not as described. Item is for a completely different jeep model and does not fit a 2004 Jeep grand Cherokee. Ebay is not providing me with return shipping. Made up some ** excuse. I was a good customer. Will not buy on eBay at all.

Purchase 2 pruning shears on the eBay website. Within 5 minutes after placing the order I realize they were not stainless steel. I immediately contacted seller to cancel the order. Also I open up request with ebay to cancel the items. If you request an item to be cancel within an hour of placing a order normally item would be cancel. Neither ebay nor seller contacted me. Overall seller responded to my request through Ebay 7 days later. EBay notified me through ebay messages indicating seller rejected or refuse to refund money back to my account. I have been with ebay as a buyer since 2004 and so many changes has come since and before the pandemic. You can't talk to a real person. Ebay only communicates through their messages and most always favor with the seller.

EBay cares nothing about their clients. I have done business with them for 16 years and today I am finished. I cannot reach anyone in the US at all. Join with me and stop using EBay. They do nothing for us but take our money and time.

I sold a item on 8/29 a Sunday. I went and bought postage that same day, but the drop off box was jammed, so I had to mail it on Monday. On my site it says I have 3 days to mail it. When I got home I put the tracking number on the listing. The estimated delivery date was 9/3. The buyer filed a report against me on that day because he didn’t receive it. It was delivered on 9/4 at 4:45 to his mailbox. eBay then refunded the buyer his money saying I didn’t provide tracking in time, How can that be? Now I’m out the item I sold and the money. I sent a email to The CEO, but of course have got no response. The only option I had was to report them to the Attorney General. I will never do business with Ebay anymore. They won’t provide a customer service number because they know they are crooks. All they care about is getting their 13% even though they do nothing to earn it. Avoid EBAY at all costs.

I ordered a "blouse" from seller gljfc168. The site contains many articles of clothing at low prices....for a good reason. When I placed the order, the price was suddenly higher. I immediately contacted the seller and requested a cancellation but there was no response. The blouse arrived and bore no resemblance to the picture shown. The material was cheap polyester, the size was wrong and the details were a photographer's trick to look like there was exquisite stitching. The actual stitching was a joke. The item was an absolute piece of trash. There is no way that this company can have a 97% satisfaction rate with the trash they sell. The company is run by scammers and should be investigated by eBay. I returned the rag but had to pay customs and a mailing company since I live in Mexico. Why are these fraudulent companies allowed to sell on ebay?

2 years ago, my account was hacked and someone was buying products. It was a nightmare getting it straightened out and I finally was able to close my account. I reopened it a week ago to get a product and within 1 week, my account was hacked again. Beware and be safe on this obviously poorly secured website.

Public service announcement, I wanted everyone to know that do not trust in the buyer protection program by eBay. I purchased $1,158 worth of computer equipment thinking that this buyer protection would protect me in case something goes wrong. It did go wrong, the person was a scammer and eBay did recognize that the seller sent a wrong tracking number and confirmed with USPS that in fact I never got the items and they will not refund my money.

eBay customer service, Order number: **. I am your customer, and it is better to keep your customer side by trusting him/her. The way you closed my issue that fast without refunding me is reflecting that you believe I have received the item, but I am lying that I haven't received it. Very disappointing. It happened to me several times with Amazon that an item wasn't delivered or was delivered with damages. They refunded me right away without all these backs and forth I experienced with you. Then it encouraged me to buy more items from them. This experience showed me how valuable Amazon customer service is and I will NEVER AND EVER buy anything from eBay. I would share this experience with my 3.5k followers as well and you will see how you will lose money because you don’t trust your customers. You stole my money, and I would never forget.

Allows thieves to profit off scams because EBAY is lining their pockets in return. This is common knowledge these days and it amazes that they're allowed to get away with it and profit so heavily from it. My question is when I get my money back from disputing the transaction on my credit card. Does EBAY still avoid getting charged back and keep the percentage they make from the transaction. They should be heavily regulated and penalized for being a major source of thousands of fraudulent transactions.

After being an eBay user for many years, I got off for a few years and just recently came back so I could sell a few items. Not only are the selling fees ridiculously off the chart at 12.5%, but then when you sell something, they hold YOUR money, interest-free of course, for a month!! This is even after the buyer has given positive feedback, they still hold your money for a month. So, essentially, you get to loan a stranger your item for a month, then you get paid, but the only one that benefits from this is eBay, not the buyer or seller. I will be un-listing my remaining items and looking for a new, better, and HONEST, auction site...

eBay - Incompetent Customer Service. Aug 24, 2021. I received a notice that said I was delivered a package on June 22 at two in the afternoon. I was home watching the doorbell camera and nothing came that day. I worked on it and worked on it and could not get any help until I decided to cancel my account. Then someone finally was willing to listen. Turns out the tracking number the seller gave me actually belonged to a package that was delivered somewhere else in Fresno. How they got that number is a curious mystery. Makes you wonder though.

I've been an eBay member for years, in good standing, and my account was suspended due to "suspected fraudulent activity". I was asked to submit my driver's license, which I did several times, but my account is still suspended. I can live without eBay but I made a sale and will not be paid. They'll just keep it. A few days prior to my suspension, I got a slew of emails, all cancelling my bids on items which I paid for and have already received. Customer service was absolutely no help. It's an "all of us VS. little you" attitude, and I got nowhere. I'll stick with Amazon. These people are crooks.

We purchased a gaming computer with our 15 year old's money for him. It never worked. Contacted the seller. They said it was a bad power supply and told me to send it back. Received the item May 4th, contacted them the 28th, was told to send it back June 9th. Told the seller to give me return label, it was 130 bucks to send it back. Seller stopped all communication and closed the return quickly. Contacted Ebay and we were told they were opening an appeal for us and call us back. Never heard from them. We talked to two other eBay agents and it was the same thing until they finally said, "Can’t help you." So I guess it’s ok in this world to send a kid something that don’t work, say it don’t work, take his 500 dollars he earned and get away with it. Shame on EBay for telling us they were going to do something then not follow through. And shame on the seller as well!

I purchased 4 bottles of a specific mouthwash product from a company in Germany, and after waiting over 4 months, only received 3 of the 4 bottles. Ebay closed the case without further inquiry, and I was cheated by the seller. I followed all of eBay's guidelines to pursue getting the product, and Ebay closed the case anyway. I will not be purchasing anything again on this website that does not back the buyers.

I've been an eBay customer for a while, and even worked there for a time. Overall, the experience has been good. I'm only giving it 4 stars though because of the half ** approach to they made to the "loyalty" program (eBay bucks). You earn points for purchases during a three-month period, at which point you get a certificate you have to redeem. You have 30 days to redeem that certificate before it expires, after that the points/bucks are gone forever. They're literally hoping that you forget about it so they don't have to reward their members. It's not like it's a huge amount either, most of the points you'll earn are 1% of the purchase (sometimes they have promotions to earn 5%+). If you remember to redeem them, you have a year to spend them, which is alright.

I'm not a regular eBay account since I travelled to US occasionally. This time round I wish to relogin to my account I created back in 2007 and found the account already locked. There's no other way to retrieve the password other than speaking directly to customer support. After several back and forth questions with Juan (CS), I can't remember my old phone number, so even after everything else are matched, Juan couldn't offer anymore assistant to recover my account citing company policy and suggested me to create a new account. But just less than 4 hours after I created my new account and browse some products to buy, suddenly I got a notification stating that my account is suspended permanently with just a canned response: "Your eBay account has been permanently suspended because we noticed activity that we believe is a risk to our community". - I just browse some products, what risk??

After making a purchase on eBay, received an email that my package was delivered...which it wasn't! Tried to track it, I was prompted to sign in, username &/or password wasn't accepted & I was suspended, changed my password, then I was blocked. Spent hours & hours going in circles on their "help" site, finally realizing that customer service doesn't exist! Found 8 or 9 phone #'s online, most of them directs you back to their help site, the rest are no longer in service...WHAT?

Hi, I placed an order through eBay that never arrived. For some reason the postal service returned the package to sender. My address is correct so I notified customer service about the issue and they were very sarcastic with me through the message I sent them and then deleting my complaint on their rating system. So now I'm out of the money I spent on the product. Their email address is ** and order number **. I assume this is how the company makes a profit. Company location is Westerville OH 43082.

I've been a member since 2000. I never thought eBay could be so bad. There is no customer service at all. I got ripped off by a scammer buyer, called his cc company and denied the charges and kept my item. Ebay will do nothing, a complete disgrace.

I have been using Ebay since they first come to the internet and they in the last 5 years have gone completely downhill. No customer service and not adhering to their refund policy. Had a package stuck in NJ to London since April 9th and zero support and zero refund.

I was the victim of a scam on ebay. I, however, was suspended from ebay and treated like the criminal. If it were not for the police and Paypal I would have been out of thousands of dollars. To this day, they have never address the issue or removed my suspension. Never use this site.

When I was listing an item on eBay, I did not see any information telling that I would be billed if I retract the product after a bid. (They must be hiding the information very well because I am very good at reading details in general.) According to their policy, they were supposed to cut %10, but they have cut way more than that. This is a fraudulent company. I requested to close my account and it says it will be closed in 60 days!! I looking forward to that day.

TatchiC and ADDNY006 seller- Purchased two Chanel Sweaters- seller stated emphatically that they were authentic. Since it is a fairly moderate size cost- I had them authenticated, they were both counterfeits. Had placed an order with the seller for two more Chanel pieces- a jacket and a t shirt- also counterfeit, also sent for authentication. EBay and Paypal would not submit my cases for refund, it was after the 30 day guarantee. I would not recommend purchasing any Chanel or any luxury items, off of EBay. They have authentic luxury sellers online, like The Real Real, Fashionphile and Poshmark that authenticate everything and have a high success rating with their items.

On Jun 18, 2021 I ordered a Model 660 Vornado Fan ($67.18) from eBay Renleys. When I received the fan, I identified that it was a cheaper model 440. I requested to return the item for a refund and was granted a return shipper by the seller which shows it was received back to the seller Jun 30, 2021. Somehow, eBay's dispute resolution process via Paypal got all screwed up and I do not know how to fix it. Meanwhile, seller now has my money and the returned item and will not refund this item. To me this constitutes fraud.